Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Haney
(@craighaney) reported
I’ve moved to @Fidomobile from @Rogers (because we added a phone line and it saved a few $$$) but my spam calls and texts have gone up 5x. @Fidomobile can you help or I’m moving back ASAP
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Tony
(@Tony14236731) reported
@Fidomobile Fido system is terrible for everyone.
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Kris
(@Kris_lings) reported
@Fidomobile Now I also have a dent in my credit report for no reason. For an account I'm cancelling only bcoz of #Fido's error. Worried after returning device they will scam me more. WTF was I thinking. Sticking to Telus 🙏. 3/3
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Rick L. 🇨🇦
(@stkt2ya2) reported
@Fidomobile ... Your customer service is absolutely HORRIBLE! I thought Shaw was bad but geezuz, you guys take the trophy for having the number one most useless customer service department... You're a cell phone provider, how about answer your own damn phone???!!! NO EXCUSES!
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Raasda
(@Raasda1) reported
@Fidomobile @FidoSolutions I accepted an offer from Fido Win back but didn’t get a confirmation email. After a couple of days, I called Fido customer service and they had no record of the order and “no notes” were left on my account. I’m confused. Did Fido rescind the offer?
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Samiksha Rane
(@samikshasrane) reported
from
Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
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Kris
(@Kris_lings) reported
@Fidomobile Very UNHAPPY, TERRIFIED, as a new customer I signed up recently. You guys messed up my account so bad after activating my new number and updating my friends, family, bank and other accounts with it. Now I had to cancel it after 5 days. 1/3
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jchen
(@Cy888Jchen) reported
@Fidomobile @pramodsmvdu What that about my cancel service request?
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Melissa Perry-Clemens
(@melissaep) reported
@Fidomobile decided to get a new plan with you folks and placed an order online for express pickup. It’s now been 2 hours at the store due to issues with your system. Super frustrated - is there anything that can be done?
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bigbadcliff
(@bigbadcliff) reported
from
Gananoque, Ontario
How can a Canadian Telecom company NOT have a data only plan that goes above 4 gigabytes??? 21 year customer asking. Will you let me walk? @Fidomobile @FidoSolutions @fido
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Chantel Crockett
(@ccTILLY) reported
.@Fidomobile your customer service is appallingly awful. Between my husband I we have spoken to 6 representatives today to resolve a mistake YOU MADE! One of them was helpful, but couldnt correct the mistake. Now we can only speak to a manager in 24 hours.
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Feroz Khan
(@FerozKh08656482) reported
@Fidomobile pathetic service guys stay away from fido mobile these are rip offs you wouldnt even know how your bill is so high.moreover nasty customer service
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pramod
(@pramodsmvdu) reported
@Fidomobile Hoping for resolution this time 🙏
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gagan
(@gagan_R) reported
@Fidomobile DO NOT USE FIDO Had a worst customer service experience today
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pramod
(@pramodsmvdu) reported
@Fidomobile Hoping for resolution this time 🙏 @FidoSolutions
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