Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Waqar Khan
(@AWaqarK) reported
@Fidomobile is internet down in Mississauga (Meadowvale Village) area.
-
Sunny Cee
(@s2unnaaaycee_) reported
@HealingVisionz @MobileSyrup @Fidomobile Absolutely agreed. I wasted a lot of time contacting Fido. I’ve been with Fido since 2010 and lately I’ve been questioning why I am still with them. My service is not even working today and I’m going to be contacting them now.
-
nur
(@nourish87) reported
@Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!
-
bryar
(@bryarpaije) reported
in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help
-
ooogada
(@deezmys) reported
@Fidomobile why my cell phone LTE bad??
-
Erín Moure
(@ErinMoure) reported
@PurolatorHelp ring fast & run; no time to sprint to door, then you must get yr pkg 14 km away from yr house? Wot? Not to mention @Fidomobile don't send you a shipping notice. Phone folk who work for both of them are great; systems on the ground TERRIBLE. End of rant.
-
KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
-
Kulveer
(@Kulveer35939698) reported
@Fidomobile It was not even mentioned in my agreement that add on service is valid for 2 years. This whole thing gave me so much mental stress. (3/3)
-
bryar
(@bryarpaije) reported
can’t believe after telling my boyfriend to come to @Fidomobile because of how amazing a phone company they are they actually never called to ask him what was going on with his irregular billing. instead they blame him rather than give actual customer service.
-
Veronica
(@vbemiy) reported
@Fidomobile after 20 years of ridiculous customer service 🙄 I finally decided to cancel a service that only asks me to pay more every year and do not value loyalty. I received my last bill and I asked them to email me a copy as I no longer have access to the my account t to
-
rseth.ca
(@ca_rseth) reported
@Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?
-
Kulveer
(@Kulveer35939698) reported
Add on services provided by @Fidomobile are very shady. They never notify you on the app about the add on services expiration dates. Not even the salesman told me that my international calling add-on service is only valid for 2 years. This cost me $1700 in my last month bill(1/3)
-
Rajveer Singh
(@rajveersinghsa) reported
@Fidomobile Fido don’t want to keep it regular customers, they provide offers only for new customers. Now it’s time to move another network.
-
Jonathan
(@Jonatha09558151) reported
@Fidomobile wifi is **** crap
-
Champagne BigB
(@Sabih_ahmed_786) reported
@Fidomobile hi my gf can’t even use her data and the connection is so bad. Is it happening to everyone cuz please fix this it’s been like this for two days and it’s hard to communicate with family members as the messages sent are delaying.
Check Current Status