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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • sarchat90
    Sarthak (@sarchat90) reported

    Dear @Fidomobile I’m currently located in Belgium and using the Fido Roam service. My data service isn’t working ! Your agents are unable to troubleshoot this issue. Please look into the matter.

  • itsmeivanmartin
    Ivan Martin (@itsmeivanmartin) reported

    Day 3724 of being offline: @Fidomobile sent me a new iPhone through @BrightstarIns after I got a defective one and it's locked and won't even work with their own network...

  • BotTheDip
    BotTheDip (@BotTheDip) reported

    @FidoSolutions On May 12th, FIDO asks me to provide them with my CC info so that they can do another credit check on my new CC and still proceeds to charge my previous card on the file from 2 years ago for the down payment of the phone. What a joke. @Fidomobile #FIDO

  • HarmanS95
    Harman Samra (@HarmanS95) reported

    Dude why ******** does @Fidomobile have the most dogshit UI and when you call to check ur invoice balance even though I've asked my email to be changed like 6 times and they still don't have the right one. Like they text me yo your bill is due but won't give me the amount?

  • leeciexox
    alex~ or whatever (@leeciexox) reported

    We lost power??? Yay for hot weather and windy ****. But bless up for my phone plan providing 5 hours of free data 😎 @Fidomobile

  • GZeusKriest
    GZeusKriest (@GZeusKriest) reported

    @Fidomobile Since switching to your talk and text plan, your company has somehow stolen $200 from my balance and everytime I call you guys you keep passing me back and forth. Keep it up Fido and I'm gonna put you down. In the woods.

  • BotTheDip
    BotTheDip (@BotTheDip) reported

    @EvangDJones @Fidomobile Fido is so bad I already regret signing up with them and its been 2 weeks. #fido

  • mlgenttner
    Michelle Genttner (@mlgenttner) reported

    Ok get this. The kid bought wifi for her first apt. @Fidomobile messed it all up so badly that they offered a free tablet for 2 years ($15 after). When she moved, she called to cancel the modem. Yesterday, Collections calls *me* (co-signer), asking for the kid. Won’t tell me why.

  • thisoares4
    Thiago Soares (@thisoares4) reported

    @Videotron I'm still having issue with my network mobile, this is getting tiring. @Fidomobile do you miss me?

  • mlgenttner
    Michelle Genttner (@mlgenttner) reported

    Gets account # from Collections. TURNS OUT: @Fidomobile created a new, SEPARATE acct for this ‘free tablet’ - signed the kid up for a 2-yr contract w/o confirmation. Kid never received a bill. Never received a contract. Was told the tablet was free. Asked if needed to return...

  • BotTheDip
    BotTheDip (@BotTheDip) reported

    @FidoSolutions Worst experience ever. Fido offered me a better contract so I would to come back with them. Accepted the offer on May 9th. After about 6 calls and 3 credit checks on different days with FIDO, 2 weeks later I find out they never shipped the phone. @Fidomobile #FIDO

  • rombob
    qoqɯoɹ (@rombob) reported

    such a waste of time and #badservice @Fidomobile: received broken tablet, needed to return being charged on the next bill for free offered device, no compensation given

  • mlgenttner
    Michelle Genttner (@mlgenttner) reported

    This is criminal. It may be fraud. It’s DEFINITELY a disgusting abuse of power. I can’t wrap my head around it.Tanking a poor kid’s credit, saying you owe $0, then saying you owe something that you didn’t agree too. I’m sure we have a legit complaint for CRTC against @Fidomobile

  • mlgenttner
    Michelle Genttner (@mlgenttner) reported

    She was almost in TEARS. The CSR made her feel so bad, for something she didn’t EVEN DO. What a joke. The telecommunications oligarchy in this country is absolutely VILE. @Fidomobile should be ashamed, and should definitely fix this, immediately.

  • cinq
    Martin Charette (@cinq) reported

    I never understand the sales rules that some companies have. I have been a @Fidomobile customer forever and I just want another line with the same deal. DENIED. They don't want more money from me.

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