Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • britcan71 SAM (BritIndCan71) (@britcan71) reported

    Canadian Twitter peeps, can you recommend me cell plan carriers besides #Fido @Fidomobile Looks like after a loyal 18 years I’m no longer a valued customer according to two of your customer reps..

  • KaeliTheKool KaeliTheKool (@KaeliTheKool) reported

    Let me tell you of the time in July 2022 when I ordered a phone upgrade through @Fidomobile and I signed a contract agreeing to that price. Then it never shipped because the phone was discontinued. And how I’ve been waiting for 3 months and they won’t offer me a replacement offer

  • jeromelereuf Jérôme Le Roi (@jeromelereuf) reported

    @Fidomobile is the worst company in Canada. It is a scam!!

  • fizz_ca fizz (@fizz_ca) reported

    @theanarcat @Fidomobile Hello @theanarcat , I am sorry to hear about this 😕 At the moment the normal calls and SMS while you are in USA coverage will work only in case you can find a 2G network for T-Mobile and AT&T. I just sent you a PM with more information. Have a great day, -B.G

  • YashSal51991950 Yash Saluja (@YashSal51991950) reported

    Hi there, @Fidomobile My phone was in my pocket and it accidentally dialed an emergency contact which is in India. The call lasted for 2 mins and the moment I saw that a normal call is dialed to India. I disconnected, it lasted for two minutes and I don’t wanna get charged.

  • SaReH_Saar سارنگ (@SaReH_Saar) reported

    @Fidomobile @FidoSolutions I am a loyal customer of Fido. It's been almost 4 yrs that Fido is my provider. A few days ago my mobile (Moto Edge plus) fell off and got broken, I have a 24 months contract for my phone with Fido, still, three months left from the contract,

  • theanarcat anarcat (@theanarcat) reported

    @Fidomobile just charged me 12$ for coming too close to the US border #fail anyone can do better than 4GB at 46$/mth and ridiculous roaming fees? @fizz_ca do you have a phone yet?

  • Conte_aw Conte (@Conte_aw) reported

    @Fidomobile I called your service to assure my line is activated while traveling into USA but I can't make calls. I must use for business. Thanks to follow up

  • dapperdon416 Vino Papi (@dapperdon416) reported

    @Fidomobile you’re customer service reps have been inconsistent with their responses. I’ve been trying to get my sim activated for the last hour with very little support

  • gwabbit32 Amanda Fazekas (@gwabbit32) reported

    @Fidomobile I'm in the US, I'm being charged for roaming. I'm connected to a network but can't make or receive calls. My husband has contacted you to reset the network connection on my phone and it worked, but now it is back to not working. This is a problem. I need to call home.

  • AJLoreto AJ Loreto (@AJLoreto) reported

    3 days without Fido internet in the mornings, what is going on??? No messages, no answers, simply an "outage" that is now looking like it has been planned, How about a warning to your customers??? @Fidomobile @FidoSolutions

  • Vatsal_patel157 Vatsal Patel (@Vatsal_patel157) reported

    @Fidomobile are you trying to scam by talking about referal bonus because It's become 3 months still me and my friend didn't get it. And customer service gave different reply each time

  • idris_gora idris gora (@idris_gora) reported

    @Fidomobile i am tired of your home internet service. It’s been straight 3 days and i’m having issues of connectivity. I am waiting holiday season so that i get a better deal from other carriers and get rid of you.#internet

  • akshatmarya akshat marya (@akshatmarya) reported

    @Fidomobile Got a hard credit check because I wanted wifi. The support then tells me that Fido can’t service that location. Now my credit score got a hit and it’s Fido’s fault. Why would you credit check if you can’t service the location? Take your credit check back.

  • kaptincam Cam (@kaptincam) reported

    Trying to get any meaningful communication done regarding plans or new phones via @Fidomobile built in chat service is truly frustrating. If its called a phone, and I'm working on my new phone and my new phone plan then why can't I talk to someone over a PHONE call?

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