Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • QZTAcct LY (@QZTAcct) reported

    @Fidomobile Fido prepaid charged my an account an auto refill erroneously (my monthly auto payment was the day before and there were no calls/texts). It's been almost 2 weeks since I was promised a refund in 3-5 days, and support says they can't check the status.

  • Nitanshsharma Nitansh Sharma (@Nitanshsharma) reported

    @Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications

  • microupnup Amin (@microupnup) reported

    @Fidomobile Don't buy device protection from @Fidomobile.. it's a scam! Have been waiting for 2 weeks to get my phone fixed.. Likewize by fido charged me $120 (on top of $19 monthly fee) for an appointment to fix my phone at my house today and no technician showed up today!

  • alpaco alpaco (@alpaco) reported

    @Fidomobile @FidoSolutions what kind of service is this? You just sell products but don’t answer. Yesterday 55 min on hold, today same. No one gets back to us.

  • goodnaijagirl Jummy (@goodnaijagirl) reported

    I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!

  • dsdaniserrano Dani Serrano Campos (@dsdaniserrano) reported

    @Fidomobile I need you solve my issue! I’m your Custumer and I have been scam from your workers… my deal on my bill is not happening, why? They don’t know how to apply them?

  • aminfkh Amin (@aminfkh) reported

    Likewise by @Fidomobile seems to be a scam! Have been waiting for 2 weeks to get my phone fixed with no luck. On top of $19/m fee I paid $120 to initiate the fix process and I chose an option to get my phone fixed at my house I waited all day today and no technician showed up..

  • ian_m_brewster ian brewster (@ian_m_brewster) reported

    @Fidomobile leaving me on hold for an HOUR while trying to cancel my service is the kind of petty i almost respect

  • babeequeensings Nikki A. (@babeequeensings) reported

    @Fidomobile Q: I would like to know where exactly does it state on your mobile app that customers require a Photo Id for in person service? 🤔👀😐

  • rubymilla2 ruby milla (@rubymilla2) reported

    @koodo Happy to have switched from @Fidomobile not sure why Fido had no black Friday sales but they lost a long time customer. Thanks Koodo much appreciated. PS great service in store. Actually had a human being. Call me back. Fantastic!

  • gmmohit88 mohit mehta (@gmmohit88) reported

    @Fidomobile 2-3 hours of wait time for customer service?. Why should I not break the contract eh?

  • Babitathakur014 Babita thakur (@Babitathakur014) reported

    This is regarding @Fidomobile i got a bill with extra charges. I recently migrated from chatr to fido for better services but it seems like a mistake. I have been trying to call customer service in chat and via phone from 3 days but i am not able to connect till now @Fidomobile

  • vishalbabbar92 vishal babbar (@vishalbabbar92) reported

    @Fidomobile What is going on with your service. I am your loyal customer from last two years and now you guys are trying to suck all my hard earned money. i have paid all my bills on time and even i am still getting bills of my own phone as it is still financed.

  • goodnaijagirl Jummy (@goodnaijagirl) reported

    @Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!

  • Da_HomeGirl Mindy. (@Da_HomeGirl) reported

    Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠

Map Check Current Status