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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • kaurporate
    gagan (@kaurporate) reported

    @FidoSolutions @Fidomobile I'm sad. You treat new customers better than existing ones of 15+ years! Why can you not offer me a loyalty plan?

  • chaitanya7112
    chaitanya m.k (@chaitanya7112) reported

    @Fidomobile This is outrageous, irrespective of the urgency your Customer solutions expect and make the customers wait for hours every single time. Very disappointed with the service I’m receiving from a service based company.

  • rajeevs69237738
    rajeev saini (@rajeevs69237738) reported

    @Fidomobile i cancelled my account today morning and in evening i went to store to return the modem as per agent it is not cancelled but accepted the modem. Can some please assist and on chat customer care is not able to help

  • UFIIT1
    Crazy world (@UFIIT1) reported

    @Fidomobile when I travel. Please check your records and you will see how many times I called your support or customer service lines in the last 6-7months. I often was placed on hold for sometimes over an hour. Please check. It was a 519.....number. How are you charging me for ca

  • GURINDERDEV
    GURINDER GHOTRA (@GURINDERDEV) reported

    @Fidomobile Hi I bought a Pixel 4 XL from you. Need help with the device as it would restart multiple times. Please advise who to contact in Fido for the same. Thank you.

  • MostafaBabouli
    Mostafa Babouli (@MostafaBabouli) reported

    @Fidomobile really disappointed at store customer service. All I wanted is to upgrade. All stores I visited said they are sold out, call 611. Disappointing.

  • PeGe07064817
    PeGe (@PeGe07064817) reported

    @FreedomMobile my service hasn't been working since Monday, I've been on the phone with you guys longer than I've seen my friends this week trying to fix this and no one has been able to help....I think I'm switching to @Fidomobile

  • AaronHoward9
    Aaron Howard (@AaronHoward9) reported

    @Fidomobile I can't be the only one but I haven't been able to make or receive calls for the last 2 days. I've tried calling the customer service but 😔. Please help #service #needhelp #fixthis

  • clearlyconfuswd
    depressiondiaries (@clearlyconfuswd) reported

    @Fidomobile internet s been down since 11:30 AM today. What s going on? Is it going to be fixed?

  • UFIIT1
    Crazy world (@UFIIT1) reported

    @Fidomobile you?. I was often calling because I couldn't use my phone to call my bank or you on your 1800 number. This is so unfair and crazy that you can do this. I was told that it was a free call, and I promise you that I only called my banks customer service line and you. I a

  • DanielleJN4
    DanielleJN (@DanielleJN4) reported

    @Fidomobile when my plan is up I am going to tell you guys to go **** yourselves for good and I am going yo tell everyone how many ******* lies I was told. Told tablets were free with data plan only to find out I am $ for them @JustinTrudeau time to stop this ******* bullshit!

  • crouhana
    Cee 🏳️‍🌈 (@crouhana) reported

    Hey @Fidomobile @FidoSolutions, when are you going to launch Esim support for Samsung galaxy S21 on Android 12? 🤔

  • jaynnkg
    Jaynnn (@jaynnkg) reported

    So @Fidomobile values new customers more than their actual customers. My dad went to their store,waited in line and the employe wouldn’t help him and told him to call Fido for help because they wouldn’t get a commission out of me. I guess loyalty isn’t important for them...

  • Gary_Sethi
    Gary Sethi (@Gary_Sethi) reported

    @SophieChatel1 I was denied entrance to a @Fidomobile retail shop. They asked me to lower my mask and present id prior to entering but there is no policy stated. I filed a complaint to head office and thus far no reply

  • x_brar
    mehak brar (@x_brar) reported

    @Fidomobile seriousy so disappointed with fido services. I got 2 sim card from Fido on black friday. One for me and one for my brother and after a week both sim card stopped working..No service at all..and whenever i contact fido no one picks the call..

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