Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • RoxanneTodish Roxanne Todish (@RoxanneTodish) reported

    @Fidomobile you have the worst customer care of any mobile company out there! Your reps do not care about their clients at all. My contract expired and I just wanted to upgrade my phone and the treatment I received was just awful. What ever happened to CUSTOMER CARE?

  • EvieLipton Evie Lipton (@EvieLipton) reported

    @Fidomobile Think'g of becoming a new customer? Think again. Fido will add a $12 'default' roam'g chrg to your bill - even if the only call placed while roaming is to your own Fido vm.

  • gemz_oxo RadsN.🌙 (@gemz_oxo) reported

    @Fidomobile So not only are you guys going to add on unnecessary charges on my bill. You guys are going to have me on hold for 19mins just to hang up. Yea I’m ready to switch providers, cause I’ve had it!!

  • bhanot_malvika Malvika Bhanot (@bhanot_malvika) reported

    thats why I continued to use my intrl. calling feature like before but i recently found out that i got charged an exorbitant sum of $160 (CAD) for the same. Tried to talk to the customer care. No solution or cooperation from anyone. Rude and inconsiderate. NEED HELP ! @Fidomobile

  • EvieLipton Evie Lipton (@EvieLipton) reported

    @Fidomobile They will tell you the only way to 'opt' of the unauthorized chrg is to add a 'services block' which prevents a customer from connecting while outside of the country. They will also tell you such charges can't be reversed and will try and upsell a new plan instead!

  • JaskiratDhindsa Jaskirat Dhindsa (@JaskiratDhindsa) reported

    @FidoSolutions @Fidomobile your customer service is a joke. I referred someone in July 22, & it’s Jan23 & your team is has been giving me the run around. How silly do you sound withholding a $50 credit for 6+ months. Customer of 15 years and y’all counting pennies. Do better 🙄

  • jassicheema86 Jaspreet Randhawa (@jassicheema86) reported

    @Fidomobile Hi Fido , I found out something interesting today when I called fido . I have been with Fido since 2012 and from then until now I have never gotten a promo or cheap deal or any rye of offer that would benefit me. I am been such a loyal customer. Not too happy - jas

  • Muskan49598586 Muskan (@Muskan49598586) reported

    @FidoSolutions I am not getting a solution. @Fidomobile you are charging me $24 for sending a whatsapp text and receiving a call from my child's school. Fair enough???? I requested the customer support to waive it and they said if it's just that little usage they will consider it to waive it.

  • rudedachshund rudedachshund (@rudedachshund) reported

    @Fidomobile Hi @Fidomobile that wasn’t a compliment you guys suck so bad that after 20 years I’m leaving Fido

  • JaskiratDhindsa Jaskirat Dhindsa (@JaskiratDhindsa) reported

    @FidoSolutions @Fidomobile and get this, now, 6 almost 7 months later, because my contract expired and I renewed it, they say I no longer get the credit (that they didn’t give me for 6 months). Y’all blaming me cause my damn contract ran out waiting for you guys to contact me??

  • garrickpereira Garrick Pereira (@garrickpereira) reported

    @Fidomobile finally said yes to a win back deal after two years, got my first bill, received a single credit for a month rather than 2 months, feels like a complete scam. Please fix how your billing works or be more clear to customers so that we at least say no.

  • iAmFsk1 F Sk (@iAmFsk1) reported

    @Fidomobile your customer service is useless. I am cancelling and moving to another. Btw, don't give offers that you can't fulfill and fool your customers. Pathetic...

  • rudedachshund rudedachshund (@rudedachshund) reported

    @Fidomobile Stéphane, you could pay me to be a @Fidomobile customer and it wouldn’t be sufficient to retain me

  • ankkitoaggarwal Ankkit O Aggarwal (@ankkitoaggarwal) reported

    @Fidomobile the utmost shittiest company to deal with coz of their own security lapse and no control they can make the customer life hell.

  • nenanotz_ anoliso (@nenanotz_) reported

    Is there a Fido outage on St Clair west?? @Fidomobile

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