Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Parksville, BC 3
Ottawa, ON 2
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Bolton, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • WhileyBill Bill whiley (@WhileyBill) reported

    @Fidomobile I cnt keep answering security questions. I can go into a Fido store with I.D and they can confirm I am the account holder. I am a loyal customer & tell you not to put my daughter in danger. Fix the issue. Wen she calls in, assist her

  • chev1867 Aleem (@chev1867) reported

    @Fidomobile Very shocked that after 17 years of being a loyal customer and paying $1000s more a year than others do that your company didnt make an effort to keep me as one. Anybody got suggestions on better service providers??

  • saritap73 sarita (@saritap73) reported

    @Fidomobile the worst call centre staff ever-Jill was rude and disrespectful-teach your staff to talk to customers @RogersMobileCa get you house in order #worstcustomerservice

  • j_santi221 ...santi_ (@j_santi221) reported

    @Fidomobile @FidoSolutions Hi, good day! I activated a new line under your service in store and I was told that I can waive my activation fee of $50. How will I do that. Thanks..

  • ceesweetness 𝓒𝓱𝓪𝓷✨ (@ceesweetness) reported

    Since November of last year @Fidomobile and they still solve the issue.

  • JonathanLachan5 Jonathan Lachance (@JonathanLachan5) reported

    @Fidomobile My heart skips a beat every single ******* time my phone rings because it means someone I love is in a bad situation or its another stressful call. 99% of the calls I get is from robots and I just can't anymore. Is there a way to mask my phone number I'm losing my ******* mind.

  • WhileyBill Bill whiley (@WhileyBill) reported

    @Fidomobile 100’s of accounts have been hacked and you refuse to help the actual account holder. One of your staff has sold our information Shame on you. If your account was compromised. Pls contact me

  • chev1867 Aleem (@chev1867) reported

    @Fidomobile Very shocked that after 17 years of being a loyal customer, your company didnt make an effort to keep me as one. Anybody got suggestions for a better service provider??

  • pwrcord Réal🎸 (@pwrcord) reported

    @Fidomobile @FidoSolutions is it normal for you guys to send a phone I didn't order? Or change my monthly plan without me asking? Please help

  • patrick2411 Patrick Frendo-Jones (@patrick2411) reported

    @Fidomobile my wife and I go into the Fairview store to ask questions about her bill. Leena was absolutely the most worst customer service rep we experienced at Fido. Considering changing companies

  • saritap73 sarita (@saritap73) reported

    @Fidomobile worst customer service, call centre escalation to Jill- the rudest call centre staff ever! #fido #badcustomerservice

  • mayur_rafaliya Mayur Rafaliya (@mayur_rafaliya) reported

    Fido provides you with the worst customer service in the world. their customer service representative does not know how to read the bill, they don't about the process and They also don't know how to resolve a customer's issues. This is my first and last contract with @Fidomobile

  • VishPatelAnand Vish Patel (@VishPatelAnand) reported

    @Fidomobile Internet is down in M9L1 are since early morning today, more than 8 hours passed. I had to take day off at my work from home office. When will it be restored?

  • lambiejim Jim Lambie (@lambiejim) reported

    @Fidomobile, I've been a customer since you began. Just had the WORST customer service experience ever WITH A MANAGER. Misleading sales agents and website info. Will be looking for other options after 28 years. @FidoSolutions @Rogers #fidomobile #fidosolutions

  • jassimehar17 Jaswinder Singh (@jassimehar17) reported

    @Fidomobile Poor show of customer service FIDO, I have a case number C174030759, I have been wrongly charged on bill and there is no one who is helping and just sending automated response. Just switched to FIDO and feels like I made a terrible mistake.

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