Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 8 |
| Calgary, AB | 6 |
| Parksville, BC | 3 |
| New Westminster, BC | 2 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Gatineau, QC | 2 |
| Whitby, ON | 2 |
| Cambridge, ON | 2 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
| Thornbury, ON | 1 |
| Kitchener, ON | 1 |
| Winnipeg, MB | 1 |
| Waterloo, ON | 1 |
| Unionville, ON | 1 |
| Drumheller, AB | 1 |
| Burnaby, BC | 1 |
| Ajax, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Welcome back America, we missed u -🌏
(@sparklyfknfairy) reported
@Fidomobile Was on the phone over an hr with zero help or outcome. Being told everything is my fault when i didnt get an email about my bill. Being over charged the last few months when i think im paying on time. Not able to set up automatic payment from my phone n being talked to like im
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile Not responding to my issue and only giving your standard resolution. Want to speak to a higher authority or manager of yours
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Rabab Khan
(@AreElKay) reported
After 2 weeks of trying, my complaint did not get resolved by @Fidomobile. My suggestion, do NOT believe anything their agents offer you.
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - looks like you want your customers to beg for the money. Firstly a cheque was issues, which I encashed at my bank, the very next day the bank took back the amount stating Rogers has stopped payment. After multiple follow up the credit team confirmed that ( Post 2/n)
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Toyaaa🦋
(@FirstLady_Toya) reported
@Fidomobile is such a piss poor company. Horrible service
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile continued... your customer representative’s inability to note down a basic postal code correctly is what I am being harassed for. This is highly frustrating and @Fidomobile doesn’t care since I am no more their customer and my due money is lowest in their priority.
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Welcome back America, we missed u -🌏
(@sparklyfknfairy) reported
@Fidomobile Never in my entire time with fido have i had such a terrible experience with a rep or supervisor. Thinking of switching now
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Caroline
(@C_Weynerowski) reported
@Fidomobile - I just went to my Fido account online to close it. Apparently one has to call you to do that. I'm deaf. I cant call. And that "Ask Jack" thing? Useless. Your service is not deaf-friendly at all and your storefront is closed due to COVID.
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile Apparently if your ex-customer leaves your network, you make them beg to get back their due credit bill amount.Nov 23rd ported to another network provider after 1 year of service with Fido without a single default in bill payments.
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RawImageFoto
(@RawImageFoto) reported
@fidomobile I expect that this will be ignored like my other requests to cancel. If it is I will be taking it up with Consumer and Corp. Affairs and my MP
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Christina
(@_ct13) reported
@Fidomobile @FidoSolutions someone wanna help me transfer my phone number? Been trying for over a week!!!!!!
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قيسي وافتخر
(@5AJIqVkzM0x1Wn4) reported
@Fidomobile The bill has been paid, and the problem has ended. I hope that no other bills will be sent because your device was delivered, and the subscription was canceled within ten days.
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Stories of the #20
(@ursacomu) reported
@Fidomobile lacks in customer service, empathy and thinking outside of the box. $56 charge for being on hold with Service Canada for Unemployment Benefits. I got charged money for making a phone call to help me get money. Hours on hold, no result, no call back. Disappointed.
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile continued.... Yet the credit amount cheque has not reached me till date and it has been 2 months.I was told it takes 3 weeks. First call made to ask them to update my address for the cheque to be sent.Somehow the postal code noted by the customer service rep was wrong
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - When you don't gibe any leevay to your customers in date extension of paying the bill, then why do you delay in your payments. Please put a stop to haraasing ex-customer and ensure you pay your dues. Stop harassing and ensure you pay the due amount. (Post 7/7)
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