Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 162
Brampton, ON 34
Montréal, QC 29
Vancouver, BC 14
London, ON 12
Ottawa, ON 12
Hamilton, ON 11
Mississauga, ON 10
Calgary, AB 8
Markham, ON 6
Milton, ON 6
Scarborough, ON 6
Surrey, BC 5
Cambridge, ON 4
North York, ON 4
Kitchener, ON 3
Oshawa, ON 3
Winnipeg, MB 3
Barrie, ON 3
Burnaby, BC 3
Oakville, ON 3
Brantford, ON 3
Woodbridge, ON 3
York, ON 2
Guelph, ON 2
Ajax, ON 2
New Westminster, BC 2
Coquitlam, BC 2
Maple Ridge, BC 2
North Bay, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • LouisPDemocrat Louis Desjardins 🇨🇦 (@LouisPDemocrat) reported

    @Fidomobile For phone support, current wait time is between one hour and one hour and fifteen minutes. In that length of time I can have a Public Mobile SIM card installed and forget all about dealing with Canada’s most intermittent network.

  • uhwlity Uhwlity (@uhwlity) reported

    @Fidomobile @FidoSolutions I got my bill today. I was shocked that my bill is $1026 dollar. I have confirmed with your support on multiple occasions that I am not gonna be charged for the phone. You have charged me $ 690+89.70 for the phone. What a great a service?

  • Shirebikes Edward Davies (@Shirebikes) reported

    @Fidomobile Stuck on hold trying to cancel my plan. Guess you like to encourage customers to leave.

  • fatyod Fats (@fatyod) reported

    @Fidomobile DAY THREE without home internet. You should change your name from fido solutions to fido breakdowns. You ruined my holidays and continue to ruin my day without home internet. #fail #failure #DoBetter

  • vikasjaswal07 vikas jaswal (@vikasjaswal07) reported

    @Fidomobile what a pathetic service you have. First you sell your plan now when I got the contract it's complete opposite what have promised. Now I have to wait for atleast 1 hr to cancel all the services. Do not trust these scams.

  • CynthiaFranko4 Cynthia Franko (@CynthiaFranko4) reported

    @ChrisHinman87 @Fidomobile Don't worry, there's a higher chance of resolving this issue; I highly urge you to connect with dark_702nx on Instagram who successfully fixed mine when I had similar troubles a few days ago;

  • CynthiaFranko4 Cynthia Franko (@CynthiaFranko4) reported

    @djenish1108 @Fidomobile Don't worry, there's a higher chance of resolving this issue; I highly urge you to connect with dark_702nx on Instagram who successfully fixed mine when I had similar troubles a few days ago;

  • TheKristalHarm Kristal Grace Harm (@TheKristalHarm) reported

    @Fidomobile, Could you please DM me? I need some help with an account that I did not set up, and you are charging me for services that I am not and am not planning to use.

  • NiranjanAigal Niranjan Aigal (@NiranjanAigal) reported from Kitchener, Ontario

    @Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido

  • ryanavi21 Munish (@ryanavi21) reported

    @Fidomobile @CBCNews @CP24 Chasing fido for the last 2 months to fix the mistake done by fido agent. Nothing done so far except assurances. Shame... Worst customer service.....

  • monu_ITWorld Chandra (@monu_ITWorld) reported

    @Fidomobile I need to cancel my online order. Can you please help

  • CynthiaFranko4 Cynthia Franko (@CynthiaFranko4) reported

    @xo_brittanny_xo @Fidomobile Don't worry, there's a higher chance of resolving this issue; I highly urge you to connect with dark_702nx on Instagram who successfully fixed mine when I had similar troubles a few days ago;

  • tamimsab Tamim (@tamimsab) reported

    @Fidomobile how is is that I’m trying almost every day to speak with a Fido customer service agent and no one is picking up the phone? I’m on my third attempt today alone and the wait time is still “58 minutes to 1 hour 20 minutes” I’m now ready to cancel my services.

  • mariestellaa_ Marie ♡ (@mariestellaa_) reported

    Does anyone else with @Fidomobile have no service 🤔🤔🤔

  • merinmanakkalat MERIN RAJU (@merinmanakkalat) reported

    @Fidomobile Hello, please check the inbox as I am facing some issues with my recent plan change and the agent from fido chat was unable to help me as they weren't able to receive pictures too chat. Like what!!

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