Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 7 |
| Toronto, ON | 5 |
| Vancouver, BC | 4 |
| Richmond, BC | 1 |
| Blainville, QC | 1 |
| Parksville, BC | 1 |
| Edmonton, AB | 1 |
| Port Coquitlam, BC | 1 |
| Ottawa, ON | 1 |
| Amherstburg, ON | 1 |
| La Prairie, QC | 1 |
| Woodstock, ON | 1 |
| Longueuil, QC | 1 |
| Sherbrooke, QC | 1 |
| Chilliwack, BC | 1 |
| Guelph, ON | 1 |
| Regina, SK | 1 |
| Sidney, BC | 1 |
| Coquitlam, BC | 1 |
| Mascouche, QC | 1 |
| Winnipeg, MB | 1 |
| Milton, ON | 1 |
| Delta, BC | 1 |
| Kitchener, ON | 1 |
| Carleton Place, ON | 1 |
| St. Catharines, ON | 1 |
| Stratford, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Anjenna
(@anjenaa_xo) reported
I have 15g of data and yet my 3G is so trash @Fidomobile never works!!
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KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
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Erín Moure
(@ErinMoure) reported
@PurolatorHelp ring fast & run; no time to sprint to door, then you must get yr pkg 14 km away from yr house? Wot? Not to mention @Fidomobile don't send you a shipping notice. Phone folk who work for both of them are great; systems on the ground TERRIBLE. End of rant.
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Jacqui
(@Budcat) reported
@Fidomobile I received a long distance charge on my last phone bill for a 25 min call to Nicaragua. I spoke to a Fido representative and he insisted that Fido’s records indicated that this call came from my phone. I have never called Nicaragua nor do I even know how.
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ooogada
(@deezmys) reported
@Fidomobile why my cell phone LTE bad??
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SHAF
(@ShafyetH) reported
@Fidomobile dissapointing service from fido. Long story short , tried setting up a home phone line. Couple hours or more spent so far to get fido to tell me they won't honor promotional price. Asked for a manager because it was was going no where and never got called back 👏🏽👏🏽👏🏽
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Dallas
(@dallas_price) reported
When @TekSavvyBuzz is continuously cutting out but @Fidomobile has such poor reception you can’t even use the 20g you pay for. #ridiculous #figureitout #WorkFromHome
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Rupleen Girn
(@ladysaini) reported
@Fidomobile Hi Fido! I am a seriously dissapointed customer! I really hope I can be helped with my major issue. I made a switch from Rogers to Fido but after my experience, I want to go back to Rogers!
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nur
(@nourish87) reported
@Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!
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rseth.ca
(@ca_rseth) reported
@Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?
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Bibek Pandeya
(@bcpandeya) reported
I don’t recommend @Fidomobile at all. I am currently with a different service provider. On June 5th, they offered me a plan and iPhone 11 pro max at $33.33/m with $0 down. Deal was done and I was waiting for more than a week for the sim and the phone.
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Maimon Ali
(@mali1955) reported
@Fidomobile please follow me as I want to send DM regarding Fido prepaid service. Thank you
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Rupleen Girn
(@ladysaini) reported
@Fidomobile I had 1000 international minutes included in my plan, I'd pay around $35 monthly, and this months bill I got charged $650 included tax! THAT IS INSANE. Had called Fido and they are no help! I am begging for something to be done please!
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Alex🧍♂️
(@ym1Arkcxne) reported
@Fidomobile @FidoSolutions wifi sucks
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Jonathan
(@Jonatha09558151) reported
@Fidomobile wifi is **** crap
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