Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer
(@JMazda26) reported
@Fidomobile that costumer service representative Alicia just hang up on Me!!!??? ,
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Ketu Patel
(@ketupatel2211) reported
@Fidomobile Very garbage service. Called customer care to deactivate service temporary. Now getting unexpected bill. Feels like customer service representative was sleeping. Very poor service. Good way to collect the money from customer. @FidoSolutions
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Le Wombat
(@Womiye) reported
Worst mobile service provider goes to #fido @Fidomobile Time to move. Any suggestions please?
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Peter Harmony
(@Peter_Chan) reported
.@Fidomobile's customer support has been ATROCIOUS on all fronts.
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Travelling Nomad
(@traveljunkie___) reported
@Fidomobile Why has no CSA been able to assist with this issue? Wifi calling in another country when I am on airplane mode and only wifi. I have been charged for this can called twice and tried talking to someone on the online chat many times. It’s not okay!
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DJ WIZ
(@wizology) reported
@fido i just spoke to the most Disrespectful , loud mouth , ignorant manager i have ever spoken to cant wait until they listen to this recording NO COMPANY is going to overcharge me or DISRESPECT ME when i do pay bills ON TIME @Fidomobile ANY ONE ELSE HAVE THIS PROBLEM
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JustJenil
(@JustJenil) reported
I have made several attempts to cancel the phone I reserved, but neither I nor the company has been able to do so. Moreover, Fido is charging me for it. I am being scammed, please help me! @Fidomobile @FidoSolutions @JustinTrudeau
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AudFlo
(@AudreyLaz) reported
@Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected.., maybe you guys just dont want to give me my refund that was promised? Someone contact me, this is ridiculous
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Mickey
(@Mickey_s05) reported
@Fidomobile @FidoSolutions I am unable to connect to my mobile internet in Northern Ontario. Is there an issue?
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vatsam
(@vatsam209156) reported
@Fidomobile , I have been on customer service line for more than 2 hrs and no solution from fido Team. Worst service experience.
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Sahaj Gupta
(@SahajGupta25) reported
@Fidomobile has blocked my number just 4 days ago and today they have again blocked my number help me out @FidoSolutions
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Bill
(@BuyHimOutBoys) reported
@Fidomobile don’t lie on your website saying 1-2 weeks shipping. Your customer services says phones will take 4+ weeks. I ordered online because it was convenient but I would have went to a Fido store if you put 4+ weeks on the we site. ******* blushit
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Ben H
(@phlow519) reported
@FidoSolutions @Fidomobile I upgraded to a recertified s21 about 27 days ago and haven't noticed a amixrofracture on screen, calling support from my 519 area code results in hangup, the times it gets through I get disconnected in about 5 seconds before being able to do anything
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Charles Dow
(@Charles00436660) reported
@Fidomobile usual crappy service from a major company. I’m at a Fido store but they cannot cancel your service and will not accept the equipment until you call customer service with the usual lengthy delay. More competition needed or we will continue to get crappy service!!
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Sahaj Gupta
(@SahajGupta25) reported
@Fidomobile and @FidoSolutions you have disturbed me enough and i am done with you guys i can't to parents i can't use google maps to commute i am using someone else's wifi to tweet @Fidomobile doesn't care about their customers and you love mentally torturing your loyal customer
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