Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Mississauga, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Theresa
(@TCLiddell) reported
Been on hold with @Fidomobile for close to an hour for a billing issue where they’ve overcharged me. First two calls they simply disconnected me and told me to call back. 🥴😵💫
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Dee
(@beacoolbro) reported
@justlauralove1 @Fidomobile Fido technicians seem quite confused. They don’t understand my question and have no solution either. I have sent many messages, but I don’t think they really know what my question is.
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@UN_Women @Fidomobile for your activism flags, please support #16days please change your headers and icon to reflect your support for women
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DJ McCullough
(@djmcc8) reported
"Due to circumstances beyond our control, we are unable to take your call atm" @Fidomobile always making your customers proud 👍 Trash *** service
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service! Call rep lies! I was told I will see credits on my bill and not on agreement. Now my bill is here and no credits that were promised on blackFriday.
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@Das1986Priyanka @Fidomobile @WAGE_FEGC It’s too late they’ve already waded into diversity and inclusiveness check out their rainbow flags. I definitely think they need to step up their game considering they charged me for a service I’m not using, they’re going to pay me back over six months though so lucky me 🙄
-
Bhavesh Thakkar
(@bhaveshnthakkar) reported
from
Halton Hills, Ontario
@Fidomobile @FidoSolutions I placed an order for a SIM card on 11/15 under a winback program and have been waiting for it to be arrived since then; multiple follow ups involved long waittimes & holding the line forever STII NO RESOLUTION A/C# - 946956414 #fido #rogers
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Priyanka Das
(@Das1986Priyanka) reported
@bhaveshnthakkar @Fidomobile I am just waiting for this contract to get over in 2 years and will move to any other network provider as soon as possible. No coming back to this trash ever again. Biggest lesson learnt. A company that over promises beyond their capability.
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Natalia Díaz
(@NataliaDiaz_D) reported
@Fidomobile has charged me wrong twice. Been on the phone for 3 hours and no one answers. What am I supposed to do? Keep paying more for a service that barely works???
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Luvinsumone
(@Luvinsumone1) reported
@binha_ray @Fidomobile Talk to @LordHelp07 For Help, they’re more secured and reliable 👍
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service. Just for little commission rep lied to me and sold me something I never agreed too and now I’m being billed without any credit that were promised.
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AGK
(@bbold_honest) reported
@FidoSolutions @Fidomobile @FidoSolutions i have provided all the information via DM as req and it has been 5 hours with no response. Could you help me with my request
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@Fidomobile Yup just spoke to customer retention which confirmed that the corporate evil overlords have tied the hands of staff to fix any billing problem by creating a strange workaround that returns my money in 6 months, pfft. I’m so NOT surprised that you’re keeping my money 6 months
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Badger
(@FL6NKER) reported
@Fidomobile Thanks to FIDO for telling me my upgrade would arrive in "2 to 5 business" days when it is actually going to be 4 weeks. If customer service had been honest about I still could have purchased in store for the black Friday Promo and now I'm **** out of luck. 🖕
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Aztec37
(@aztec737) reported
@Fidomobile contract is expired and trying to renew in one of your shops. Told I have to call customer service. Over 5 hours wait still no answer. What a joke company you are…🤬🤬🤬