Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Pasta
(@Pasta2Maria) reported
@legitmarino @Fidomobile Hey Fido!!! Please fix the outage sooner than later ! It has been since last night with no phone service and unacceptable! Why is it taking so long?? This is crazy!
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Adrian Vershinin
(@VershininAdrian) reported
@Fidomobile @Rogers you made me miss a critical medical SPECIALIST CALL because of your service outage! No heds up. No text warning! 15 years I have been with you! @TELUS you want it? #horribleservice #zeroaccountability
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Morons'R'Us
(@TKD2U) reported
So I assume all @Rogers @Fidomobile customers will see an automatic adjustment on our bills this month for interruption of service @CRTCeng. Can't pay for something we can't use... This type of adjustment should be automatic and law.
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Debbie Pacheco
(@DebbiePacheco) reported
@Rogers @Fidomobile Any idea when service will resume? Makes trying to book a COVID vaccine over the phone with pharmacies that have available appointments but no website impossible.
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denis richards
(@denis_toronto) reported
No service for over 2 hours @Fidomobile
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Kenza Rougui
(@kenzarg) reported
@FidoSolutions @Fidomobile Hi, it’s been quite a few hours now and I am wondering do you guys have an idea when the service will be back? An hour? 2hours?
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Dull Jack
(@Deaner9051) reported
@Rogers @Fidomobile If mobile data and service is down, how am I able to still see my billing in the app? Why is this taking so long you ****** my whole day. Along with millions of others. We don't understand how this is not fixed. In the last decade this has never happened.
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Meaghan
(@meaghancozzy) reported
@FidoSolutions @Fidomobile 14 hours without any service? Koodo and Freedom are in full operation. I havnt been able to work because of this. I hope there is compensation for this.
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Sashoy
(@soulful_petal) reported
@Fidomobile When will my phone service be back? It’s been more than EIGHT HOURS!!!!
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Atul
(@AtPar71) reported
@FidoSolutions @Fidomobile When will the network be back, we are loosing business and hurting our work, it is very sad that we have to depend on FIDO!
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Shiloh Sheridan 🇩🇪🇨🇦
(@ShilohSheridan) reported
So @Rogers and @Fidomobile is just prepping up for when all cell phones go down for good... going on 8 hours now...
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dominic serra
(@domserra1) reported
from
Brantford, Ontario
@Fidomobile y’all sus, get my gf’s service back pls 😡
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dar
(@Darsound90) reported
@Fidomobile do I get a refund for the outage cuz it has caused a lot of issues with work from home. if my payment was late you would charge me for it. 7 Fido phones in the house all down. So I guess I am back in 80s before we had cell phones.#slowservice #fidooutage #FIDO
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Jerrod McGuigan
(@JayWhyteMedia) reported
@Rogers These copy and pasted responses look so bad for you guys. I don't even have a Rogers phone, but because you own @Fidomobile my cell service is dead as well. No info, No customer interaction, no return of service. This is why Monopolies should be illegal.
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Eri Bastos
(@Ebastos) reported
Hum... @Fidomobile is having a bad day.
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