Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Parksville, BC 3
Ottawa, ON 2
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Bolton, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • _Brantone B-rantone (@_Brantone) reported

    @Fidomobile when did roaming charges change so much? I know it's been a while since traveling - but damn, that's a jump. Not cool. So not cool.

  • StrngLilPlanet BlueSphere (@StrngLilPlanet) reported

    @Fidomobile have problems sending out texts for at least the last two days. I can receive texts being sent to me, but my recipient's are not receiving from me. Please remedy asap.

  • heyajla ajla (@heyajla) reported

    **** YA LIFE @Fidomobile YALL ARE A DISGRACE TO THE WORLD

  • Deepsingh0210 Prabhdeep Chhatwal (@Deepsingh0210) reported

    @Fidomobile @FidoSolutions terrible experience. The store is committing something else and customer care executives are saying that they cant see the information provided by the store. please help

  • beingsuprit Supreet Singh (@beingsuprit) reported

    @Fidomobile Never expected such rude and arrogant customer care service. every customer care gave different information regarding a case and now I'm suffering because of your mistake.

  • MostafaBabouli Mostafa Babouli (@MostafaBabouli) reported

    @Fidomobile really disappointed at store customer service. All I wanted is to upgrade. All stores I visited said they are sold out, call 611. Disappointing.

  • bestboyvr bestboy (@bestboyvr) reported

    @Fidomobile I want to get an Apple Watch with cellular connectivity, can I use it with Fido service?

  • iameddy2018 balayaeddy (@iameddy2018) reported

    why is it so difficult to get online support from abroad??? @Fidomobile

  • dapoluwaseyi Daps (@dapoluwaseyi) reported

    @Fidomobile My home Internet is not working. Been 2 hrs plus without any resolution

  • JPBullaoit JP (@JPBullaoit) reported

    Just switched from @Fidomobile to @koodo and I'm not impressed. No service at all at my local community centre. "Emergency calls only."

  • kellysavalle KELLY (@kellysavalle) reported

    @Fidomobile I do not exaggerate here when I say this. FIDO is the WORST company I’ve ver dealt with in my entire life. Inept employees that say they will do something but never do, over charge every single bill, and have no one that can solve your problem. Always passed onto the next person

  • z333 butterfly (@z333) reported

    @Fidomobile I am going to switch to another service provider when my contract ends in a few months! I will not recommend anyone to Fido. Terrible customer service experience!

  • rajeevs69237738 rajeev saini (@rajeevs69237738) reported

    @Fidomobile i cancelled my account today morning and in evening i went to store to return the modem as per agent it is not cancelled but accepted the modem. Can some please assist and on chat customer care is not able to help

  • rajeevs69237738 rajeev saini (@rajeevs69237738) reported

    @Fidomobile I chat in the morning to cancel my accoutn and it was confirmed by CC, i evening went to store to return the modem they advised service is not cancelled Why? I still dropped the modem, hope there will be no billing issue. Thanks

  • jaynnkg Jaynnn (@jaynnkg) reported

    So @Fidomobile values new customers more than their actual customers. My dad went to their store,waited in line and the employe wouldn’t help him and told him to call Fido for help because they wouldn’t get a commission out of me. I guess loyalty isn’t important for them...

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