Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • abaresources Sharon Gabison PhD, PT (@abaresources) reported

    @FidoSolutions Guess who hasn’t phoned me back @Fidomobile @FidoSolutions to resolve the issue of #aoda violation? Yes that’s right - you! Want to explain to thousands of individuals with disabilities why they will be penalized a $50 levy for ordering a new phone by speaking with a live agent?

  • RySpectra Ryan White (@RySpectra) reported

    @Fidomobile I need to split up an account. I've tried to call 3x now but you never seem to be open when I'm not working. The message telling me you're closed does not include opening hours or timezone. I don't think I can do what I need to online. Can you help?

  • RajBaraskar5 Raj Baraskar (@RajBaraskar5) reported

    @Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre.. It was birthday of my loved one, I promised but I could not due to your rules n regulations.. You need lot to change, I am closing 3 FIDO accounts 🙏

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    Now, if only @Fidomobile (rogers-owned, obviously) could do a few skits in their commercials involving dogs. The one thing we never do see, is a dog pooping live on set. LOL

  • RiskManagerCa Paul E. Marquis (@RiskManagerCa) reported from Vancouver, British Columbia

    @FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service

  • AmeyaVBunde Ameya (@AmeyaVBunde) reported

    @Fidomobile @FidoSolutions Really disappointed with your service. I always find it difficult in getting a stable internet connection. Really pissed off. Won't recommend fido to anyone, the shittiest service ever.

  • PARTHDO30967151 PARTH DODIYA (@PARTHDO30967151) reported

    @Fidomobile I ordered Galaxy z flip 3 a month ago.. I still not received anything from Fido.. Very disappointed with the service. I live in Kitchener Ontario. Please reply.

  • MohitChhabra_ Mohit Chhabra (@MohitChhabra_) reported

    @Fidomobile Hi Team, At the time of buying a new connection, i was told that my US calling is free but i got charged for the same. Customer care won’t be of much help. Can we please look into it and do the needful.

  • ovoeeya bipolar baddie (@ovoeeya) reported

    fighting my @Fidomobile agent at 10am on God's morning but they were very patient and now i feel bad cuz i just wasn't understanding correctly 😭 sorry parminder

  • GobiBhimsingh Gobi Bhimsingh (@GobiBhimsingh) reported

    @Fidomobile please help

  • chriskevinfern2 chris kevin fernandez (@chriskevinfern2) reported

    @Fidomobile winback called me a week back to discuss a deal to comeback to the fido network. Now for the same reason I can't reach them back and there is no a particular number to contact them. @FidoSolutions could you please help to figure out.@Fidomobile

  • LarryTill Larry's still being careful Till this is over (@LarryTill) reported

    Update (+2 hours): The only solution offered so far is that I should clear my cache. I've switched computers, tried different browsers, you name it. Is this really how you treat your customers, @Fidomobile?

  • Patel_2101 Patel_1 (@Patel_2101) reported

    @Fidomobile , you have charged me with the charges for the services which I haven't used. It shows that I have called to usa for 16 minutes and charges are applied ...I never called to usa, and I won't hesitate close account and even would not recommend to any one

  • Aquakat13 Kat (@Aquakat13) reported

    @Fidomobile can you please fix your app? I constantly need to sign in whenever I want to use it, even if I accidentally close it and it takes ages to verify my info. Frustrating

  • calder_elaine Elaine Calder 🇨🇦 💔 🇺🇦 (@calder_elaine) reported

    @BrettPolegato @Fidomobile @RogersHelps And my CHATR mobile service charges 2 cents/minute for calls to Italy, so in Venice I just go ahead and use my phone to call restaurants, etc. 2/2

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