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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Daddo1976
    🇨🇦CanuKnuckleHead🇨🇦 (@Daddo1976) reported

    @Fidomobile @FidoSolutions you guys need to make Call Control available like your competitors have ASAP...your customers are getting increasingly frustrated with the spam phone calls non stop every day...please...a solution would be appreciated...

  • m_erhejA1
    Merhej (@m_erhejA1) reported

    Are there any outages reported in Mississauga L5B area? @FidoSolutions @Fidomobile #outage #internetdown #Mississauga

  • iGavinS
    Gavin (@iGavinS) reported

    @Fidomobile Fido Internet is down in Pickering , Ontario. Tech-support says estimated time of recovery is 11 PM. The outage started around 2:45 PM. Fido Internet almost never goes down so this isn’t a complaint just a notification :-). #fidointernet #fidooutage

  • VishPatelAnand
    Vish Patel (@VishPatelAnand) reported

    @Fidomobile Home Internet is down in M9L1 area since early morning today, more than 8 hours passed. I had to take day off at my work from home office. When will it be restored?

  • WhileyBill
    Bill whiley (@WhileyBill) reported

    @Fidomobile I will make a formal complaint with CRTC. It is my human right to be helped. FIDO will lose millions if it is reported that a child under the age of 18 dies because FIDO “chose” not to hep. I need a call back as soon as possible.

  • Abdel_Maghraby
    Abdelrahman EL-Maghraby (@Abdel_Maghraby) reported

    @Fidomobile - Some of the worst retention customer service experience ever. An account holder for 15+ years cant get a competitive plan like that of someone who has been on the account for 1 month. Please match your retention with accordance to your competitors. Its disappointing

  • mayur_rafaliya
    Mayur Rafaliya (@mayur_rafaliya) reported

    Fido provides you with the worst customer service in the world. their customer service representative does not know how to read the bill, they don't about the process and They also don't know how to resolve a customer's issues. This is my first and last contract with @Fidomobile

  • nourishnew
    BabyCube (@nourishnew) reported

    @Fidomobile You homewifi sucks. Often gets connection issues and says internet available. Switching to other service soon.

  • mullletszn
    josie (@mullletszn) reported

    @Fidomobile u guys are ******* stupid

  • isaac_s
    Isaac (@isaac_s) reported

    @Fidomobile most carriers allow transferring an eSIM between devices online. Why do you force customers to visit a store? This is a big problem for travellers.

  • bahalsinghrana
    Bahal singh rana (@bahalsinghrana) reported

    @FidoSolutions @Fidomobile One of the worst operator. Poor sales and customer solution service. Need a good operator plz suggest !!

  • WhileyBill
    Bill whiley (@WhileyBill) reported

    @Fidomobile Hello, I need some from your fraud and validation dept to call me. I have NEVER experienced such mental torture. I account was hacked but I have so much ask and fix. I need a call back pls. I work too, so I need a call back a specific time

  • AditSin83805931
    Adit Singh (@AditSin83805931) reported

    @FidoSolutions I dont need your reply , i need solution @FidoSolutions @Fidomobile . I dont need your reply saying we esclated this , which i am hearing from last 2 weeks

  • chev1867
    Aleem (@chev1867) reported

    @Fidomobile Very shocked that after 17 years of being a loyal customer and paying $1000s more a year than others do that your company didnt make an effort to keep me as one. Anybody got suggestions on better service providers??

  • silentpingu
    greenbox (@silentpingu) reported

    @Fidomobile how come your customer service via phone have such rude and disrespectful workers? Last two times I called each associate just wanted to argue. Why such argumentative behavior? I was calm the whole time and mentally checked out because of how ridiculous it is.

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