Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 4 |
| Toronto, ON | 4 |
| Ottawa, ON | 3 |
| Vancouver, BC | 2 |
| Deep River, ON | 1 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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DiaryOfATattooedMom
(@MyMommyMadness) reported
Hey @FidoSolutions / @Fidomobile is there a reason why I get told one thing via chat, confirm that thing via phone but go in an get told it can't be done ? As a customer of 10+ years I'm already ticked that I cancelled one account today and not hoping to cancel the other
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Avalpreet Singh
(@AvalpreetS) reported
@Fidomobile Dear fido I am feeling like a biggest mistake in my life to move to fido from virgin like your customer care representative have no base like every one is saying different things every time and charge me higher bill every month and make a fake promises every time
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Ana
(@n1_ana) reported
@FidoSolutions @Fidomobile Why are you making a customer that changed providers two days into their billing cycle pay the full amount of their bill? And why does a former customer have to wait 3-4 wks after their final bill is issued to receive a cheque for money paid in excess?
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Dominick colin
(@Dcolin_3) reported
Anyone else's having a network issue with their phone carrier? @Fidomobile
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GodOfSnyping
(@Vince07010474) reported
@Fidomobile you just cancelled my account a day after setting it up on the grounds of fraud. No one called to confirm anything with me not was I given any explanation. You have 1 person dealing with all the fraud complaints who works terrible hours for customer service
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so
(@5sonia5) reported
@Fidomobile how can i use my fido extra 5h if the app doesn't work or is under maintenance?
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Alam
(@K_Wala) reported
You need to improve your process on how to use the 5 hours, why do I have to use the app? Especially since it is in maintenance all the time! Fix it! @Fidomobile
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Paradise
(@ParadiseCalgary) reported
@okg11996115 @Fidomobile I’m a complete victim of fraud, someone used my ID to open a Fido account. Fido doesn’t give a **** and ask me to pay. The manager: why don’t you just pay 400 and forget it? Why is Fido such arrogant?
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Ur fav bartender
(@1choicelfc) reported
@Fidomobile @FidoSolutions why is your Ajax store still limiting to one customer in store at a time?? Your mall kiosks are open- stores in same plaza have removed limits- with the type of service you provide it makes sense to make your stores accessible again.
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DILLIGAF
(@olinit_xo) reported
how come that @Fidomobile always seems to cause me problems with some extra charges or fees? GET A BETTER SUSTEM BEFORE YOU TRY TO BURDEN CLIENTS WITH BILLS that they shouldn’t even receive a notification for!
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Rohan Budhiraja
(@RohanBudhirajaa) reported
@Fidomobile @FidoSolutions hi team, my internet has been plugged by an overhead cable and it’s been over 6 months. There had been no connection underground. Need a permanent solution since I don’t want to bother my neighbour. Nobody seems to respond at customer service !
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p8r8s
(@p8r8s) reported
Hi @FidoSolutions @Fidomobile I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. Via a prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?
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Paradise
(@ParadiseCalgary) reported
@Fidomobile Someone used my ID to open a Fido account. Your fraud department doesn’t give a ****, even though the address of that account is a pre-construction. Your manager: why don’t you just pay 400 and forget it? I suffer I pay? Such an arrogant firm. It sucks to have connection with you
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Avalpreet Singh
(@AvalpreetS) reported
@Fidomobile As compared to you @VirginPlusCare @VirginPlus is much better in giving service as they have atleast fixed monthly bill but you have different every time with so many hidden costs #fedup
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Jan Ondiz
(@JanOndiz) reported
What is wrong @Fidomobile why can't I make a phone call? Can't even call your customer service.
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