Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| Vancouver, BC | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Timi TV
(@TimiTV4) reported
@Vincenzo1991zx @FidoSolutions @Fidomobile Agreed, I depend on my phone for work and emergencies. No credit was applied for this outage like they stated. I urge people to switch to a wifi phone. Works off a wifi connection to make calls and send texts. No monthly bill, no outages. You get your own number for life
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Sana Amber
(@Amber1Sana) reported
@Fidomobile wprst customer service received by manager olga emplyee id i1648770376, as when conplained to her about wrong charges she kept talking over me and when i asked her to listen she hung up on me
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile After all the games what's funny is they kept asking if they can help me find a new phone and contract. Lol. No apologies, no talking any responsibility and supervisor being offended that he was called on it.
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Sana Amber
(@Amber1Sana) reported
@Fidomobile @Fidomobile worst customer service received by manager olga emplyee id i1648770376, as when i complained to her about wrong charges she kept talking over me and when i asked her to listen to me she hung up on me
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Mississauga City Hall Is Corrupt
(@MeanGirlGremlin) reported
My cell service is with @Fidomobile (@Rogers) and I only just noticed that there are no numbers set for call forwarding. Two phones, same problem. What's going on?
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kh
(@KH449) reported
@Fidomobile how come your online support chat doesnt work. I can never get through to anyone. I ordered a tablet, I paid for a tablet, I don't get shipped a tablet
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Nicolas Marangoz
(@nicolasmarangoz) reported
@Fidomobile hi fido I keep not getting calls from blocked numbers. Can you help me clarify why
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PEEL REGION
(@BramptonBars) reported
@Fidomobile @FidoSolutions - Is your APP broken? Its not working or launching.
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Efstathio Kapetsonis
(@efstathio) reported
46 hours and home internet is still not working. Called Fido tech support right away. It took a second time contacting them for them to actually issue a ticket, and that was 43 hours ago! Absolutely unacceptable. @Fidomobile @FidoSolutions
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Pete Muir
(@PeterMuirlives) reported
@JustinTrudeau Gee. Any way of stopping cell providers @Fidomobile or @BellMobility from cutting off a person's cell service and then continuing for a couple years in charging for service never received? #fidoservice is for the dogs. #Bellmobile is no better, calling a dead friends wife for $
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CHURCHILL TAIWO-OYE
(@taiwochurchill1) reported
@Fidomobile, please what is happening to my fido phone service? I can't make nor receive calls.
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eLbee
(@eLbeeVAL) reported
@RogersHelps @Fidomobile You having issues? My download is 1/1000th of what it's supposed to be... I'd like some assistance. Was on hold for an hour and a half before just giving up...
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1Tongzz
(@1_tongzz) reported
@Fidomobile @ShayLia_ @Elisapie Why u service always get problems???
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CHURCHILL TAIWO-OYE
(@taiwochurchill1) reported
@Fidomobile @ShayLia_ @Elisapie Please, what is happening to Fido network. Been out 9f service for about 2 hours now and it is affecting my work.
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Never Give Up
(@DaleMacLean1) reported
@Fidomobile curiosity did not bring me here. Originally I came for a phone and a contract but fido shafted me and negated on their customer service persons promise and guarantee to me. And Fido is incapable or unwilling to say they were wrong and they want to make it right.