Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 3
Toronto, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @Fidomobile @FidoSolutions Someone at Fido needs to make it right. The customer service experience is abhorrent, have to wait 45 mins to speak to monster managers that don’t have the ability or the human decency to be good people. This is disgusting, just another broken company ripping people off.

  • t24_north T24 (@t24_north) reported

    @Fidomobile WTF is wrong with your site. Can't make a purchase. Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes.

  • robogeographer Andrew Blakey (@robogeographer) reported

    @Fidomobile I found someone’s iPhone and it uses Fido. If I go to a Fido store will they help get it returned to the owner?

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @kellysavalle @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?

  • fxmarketingbc Norm W (@fxmarketingbc) reported

    @Fidomobile Today I had the worst customer service experience with 2 different Fido representatives in my 15 years that I have been a Fido customer. I would not recommend or refer a friend to Fido under any circumstances.

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @Fidomobile Hey, 7 hours of my life I can’t get back because Fido doesn’t know how to resolve tech issues or treat their customers with respect or dignity. And I have 4 lines that I’m paying for. Just another broken system!

  • Yad2313 Yadnesh Raut (@Yad2313) reported

    @virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @RogersMobileCa @Fidomobile

  • misridhruv Dhruv Misri (@misridhruv) reported

    @Fidomobile I just need the internet fixed. Its been going on for 4 days and I don't what's the update. In today's world where everyone is working from home I feel it's unacceptable to not be able to fix an internet issue for 4 days now. Can someone please get on it..

  • afernandom Fernando Alvarez (@afernandom) reported

    @Fidomobile I called your customer support. A few minutes talking to an agent, asked to talk to a supervisor/manager and I was not allowed to. That's amazing service plus the scam you guys are running on your website. #terribleservice #ctvnews #consumerprotection

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @okg11996115 @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?

  • butlerp butlerp (@butlerp) reported

    @Fidomobile Hoping you can help! I won a Sonos speaker in the Fido Xtra contest - but purolator just delivered an envelope and all it had was a card that said "Enjoy your Fido Xtra Perk" - will the speaker follow?

  • Daniil71299484 Daniil (@Daniil71299484) reported

    @Fidomobile Never use Fido Worst customer service ever

  • shermil2012 Shermila (@shermil2012) reported

    @Fidomobile @FidoSolutions @FidoSolutions Bad customer service! No care for retention! Guess loyalty is not an important factor in your business!

  • mdnaseershah Md Naseeruddin Shah (@mdnaseershah) reported

    3/3 The customer support experience is really pathetic. I found them to be very incompetent. They ask the same information repetitively. @Fidomobile on the other hand charges 7$/mo as temporary suspension fees on top of device. This is logical. Not full monthly plan + device.

  • bestboyvr bestboy (@bestboyvr) reported

    @Fidomobile im speaking to Rudraksh on chat and I haven’t received a response in over 10 minutes. Is this normal? As a customer I would like to be assisted asap.

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