Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • zohanaiderak zohan momin (@zohanaiderak) reported

    @Fidomobile internet outage near Eglinton Ave W and DVP

  • britcan71 SAM (BritIndCan71) (@britcan71) reported

    Canadian Twitter peeps, can you recommend me cell plan carriers besides #Fido @Fidomobile Looks like after a loyal 18 years I’m no longer a valued customer according to two of your customer reps..

  • JenBluestein Jen Bluestein (@JenBluestein) reported

    @Fidomobile I have spent an hour on an online chat and an hour on the phone, I returned my modem in Sept. Canada Post confirmed the delivery & you even sent me an email saying you received the equipment! Yet I am still being charged for the modem rental. Please resolve this issue

  • kcclaveria Kelvin Claveria ⚡️ (@kcclaveria) reported

    @MishaAbasov @FreedomMobile @Fidomobile Wait, it is? I thought it was on the same network as Rogers.

  • kaptincam Cam (@kaptincam) reported

    @Fidomobile If you call their CS line, you cycle through the menus, only to have them direct you towards a text service putting you in que. It would be great if you got to talk to someone, and not trying to message back and forth via text.

  • Joanna_Stich Joanna Stich (@Joanna_Stich) reported

    Hey @Fidomobile I need help with my recent bill please.

  • KaeliTheKool KaeliTheKool (@KaeliTheKool) reported

    Every time I reach out to @Fidomobile support, I get pressured to cancel my order. I’ve opened files, complained, spoken to customer service on line/by phone/in store, and I get told “keep the order as is cancel the order”. We have a contract, how can Fido fail to meet the terms?

  • HakimEhsan1 Hakim (@HakimEhsan1) reported

    @Fidomobile *** you fido with your fcking service

  • kdpskingra Kdpskingra (@kdpskingra) reported

    @Fidomobile please refund my outstanding amount 295$, I haven't received any cheque by mail at mentioned address (in my Fido account). Please refund my outstanding amount 295$. Very poor service. I am really disappointed.

  • Conte_aw Conte (@Conte_aw) reported

    @Fidomobile I called your service to assure my line is activated while traveling into USA but I can't make calls. I must use for business. Thanks to follow up

  • JohnTho47285668 John Thomas (@JohnTho47285668) reported

    @britcan71 @Fidomobile I rarely talk on the phone. I have a pay as you go plan with 7-11. Super cheap options. Only 20 bucks a month. No data. Text (unlimited) and voice only. I'm never going to sign a contract with anybody.

  • kaptincam Cam (@kaptincam) reported

    Trying to get any meaningful communication done regarding plans or new phones via @Fidomobile built in chat service is truly frustrating. If its called a phone, and I'm working on my new phone and my new phone plan then why can't I talk to someone over a PHONE call?

  • jasminetoor_ 𝓑𝓪𝓫𝔂𝓰𝓲𝓻𝓵 ♛ (@jasminetoor_) reported

    I’m not paying all this money for my service and data to be **** @Fidomobile

  • sritchietoronto Steve Ritchie (@sritchietoronto) reported

    @Fidomobile why don’t you support Apple Watch cellular?

  • fizz_ca fizz (@fizz_ca) reported

    @theanarcat @Fidomobile Hello @theanarcat , I am sorry to hear about this 😕 At the moment the normal calls and SMS while you are in USA coverage will work only in case you can find a 2G network for T-Mobile and AT&T. I just sent you a PM with more information. Have a great day, -B.G

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