Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • MMikedunn S M (@MMikedunn) reported

    @Fidomobile Yes, Our daughter figured that out 3 times ( without our knowledge ) , and ran up substantial charges! After 3 conversations with CSR we finally cut her data completely. There was no retribution from Fido, even though we reached out for help many times. Looking for alternatives

  • WolfofPlains Wolf of the Plains (@WolfofPlains) reported

    @Fidomobile my internet is not working

  • Marcus1967 🇨🇦 Marc 🇺🇲 (@Marcus1967) reported

    @Fidomobile So Fido promised me that the nonstop telemarketing calls would stop. 4 times a day, everyday. Was promised that it would stop and that Fido would call me resolve the issue. That was yesterday. Today? Two more telemarketing calls and nothing from Fido to resolve it. Liars.

  • renyu408 Jessica (@renyu408) reported

    I got 6 scam calls just this morning! No one taking after I answering the call! Does my number get disclosed or something!? It’s driving me crazy! Fido, please help!@Fidomobile

  • SketchMaster9k Pat (@SketchMaster9k) reported

    I didn't ask for any free credits or anything crazy. It seems reasonable to me that I'd be offered at least a refund for the service that I never received or used. Being refused even that was the red flag that made me cancel all my lines instead of just the new one @Fidomobile

  • s7884727 Stu (@s7884727) reported

    @FidoSolutions Yes. You’re still not dealing with the issue of charging $50 for just over half a GB of data which is disgraceful. Poor form @Fidomobile

  • meli1432 Melissa G (@meli1432) reported

    @Fidomobile I got an email for winback over a week ago. Have been waiting for a call. I contacted Fido normal customer service number to find out the offer they don’t have anything. How do I get the correct team to call me to find out the offer?

  • SeanGor07663283 Sean Gordon (@SeanGor07663283) reported

    @Fidomobile Fido cell insurance is a scam. I paid it for years, but the first time my screen breaks , I have to send it across the continent to Toronto and go 10 days without a phone? Fido authorized service place fixed it in 40 minutes, but Fido wouldn’t authorize it! $190!!!

  • CerberusGrey Seb Grey (@CerberusGrey) reported

    @Fidomobile fido wouldn't reduce my phone bill after I paid off my tab. When I left for Freedom they tried to get me back with a worse phone and sticking me with a bad bill. No good faith with them. Now I'm paying less for much more. No regrets.

  • nachotasha tasha (@nachotasha) reported

    Wasn't planning on upgrading my phone today... Also have never upgraded through a website with curbside pickup. @Fidomobile has a pretty great system going and I'm getting a brand new phone with a cheaper monthly bill. Less data but I had an absurd amount I wasn't using

  • SketchMaster9k Pat (@SketchMaster9k) reported

    ...acknowledge this was not an ordinary situation. Yes, technically I was outside the refund period with an active sim card But only because I was strung along for months by Fido with false promises that were never fulfilled, and charged full price for the privilege @Fidomobile

  • Apestersplace April (@Apestersplace) reported

    @Fidomobile Terrible service. Fido, you should be ashamed. Even after me sending them proof of broken promises, they still won't admit being wrong, nor caring enough to keep me around. #fraud

  • neilhillbrandt Neil Hillbrandt (@neilhillbrandt) reported

    I understand why @Fidomobile is constantly giving out free data now. If they didn’t they wouldn’t have any customers because they’re customer service team is beyond useless.

  • LGFusion Lexie Gillette (@LGFusion) reported

    When you get your certified preowned phone from @Fidomobile and the headphones are covered in ear wax and red marks so you contact them and they say they can’t do anything since they aren’t broken....is this not a health violation?

  • brandishdesign Brian Brandish (@brandishdesign) reported

    @cobrachicken27 @Brightstar @Fidomobile I've already been suckered 😒 paid into this crap for 2 years and now when it's time to use it all in getting is a hard time.

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