Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • KayEl_Naushera KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile Rogers/ Fido must compensate me for loss of business and deficiency in service.

  • KayEl_Naushera KayEl_Naushera (@KayEl_Naushera) reported

    @FidoSolutions @Fidomobile Your apologies should include compensation for business loss. Rogers/Fido is "the WORST Telecom Nework I have ever come accross. You must assure zero billing for this month owing to deficiency in service and loss to customers.

  • tapasya_in tapasya (@tapasya_in) reported

    @Fidomobile @MrsTtheECE1 @Fidomobile any update??? Still “no service”

  • wavemotioninco1 Laurent Dussolier (@wavemotioninco1) reported

    @FidoSolutions @Fidomobile System is still down

  • Dhruv2b Dhruv (@Dhruv2b) reported

    @Fidomobile I do not have network tower with my cellular services since morning! By when is it expected to be resolved?

  • melanieelove Melanie (@melanieelove) reported

    how are you going to compensate people for this **** @Fidomobile @FidoSolutions??? I work from home and need to call my clients so therefore, lost an entire day of work. such bullshit for how much you charge me a month

  • Alicia__K Alicia K (@Alicia__K) reported

    @Fidomobile @FidoSolutions when will my service be restored!? “Intermittent” I haven’t been able to call, text or use data since 7am. With no “breaks”. That’s not intermittent. No regular updates, no estimate time & no access to my data has been a huge inconvenience.

  • pranpandey PRANAV PANDEY (@pranpandey) reported

    @Rogers @Fidomobile no network since morning.. Its a ****** service..Considering the amount of money you guys take..

  • ryanch0udhury Ryan Choudhury (@ryanch0udhury) reported

    @FidoSolutions @Fidomobile So how much longer is a this outage going to last? Haven’t we all shown enough patience? It’s been more than a full working day!

  • TheAYAZ_ Ayaz Abdullah (@TheAYAZ_) reported from Guelph, Ontario

    @FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...

  • RaptorBorealis Half-Vaccinated Raptor Borealis 🇨🇦🇮🇱 (@RaptorBorealis) reported

    @ShamusMcfamous @AboutRogers @Fidomobile If they upgraded the active core, they probably did the same with the standby nodes. There's probably a bug in the upgrade (CPU overload etc), so the redundancy wouldn't help much. Just my guess, but it's possible - the timing suggests something like that.

  • shura_moscow Машонка Медвежонка 2.0 (@shura_moscow) reported

    @FidoSolutions @Fidomobile Yes sure. Don’t tell us.. Canadian wireless is the most expansive in the world.. I guess we should have more companies providing us service , not jus one Rogers and bell. Then you will be more responsible and way cheaper.

  • balaramkakkat bala (@balaramkakkat) reported

    @FidoSolutions @Fidomobile Been patient all day. Is there an update for service interruption? This is getting frustrating. Whole work day without network is not something I wish to deal with on a Monday! Better get compensated for this.

  • MeanGirlGremlin Mississauga City Hall Is Corrupt (@MeanGirlGremlin) reported

    @BurmeseTornado @Rogers @Fidomobile I've been with fido for over two decades, and it's been great for me -- never had a problem...until today. But this is close to the worst period for me to be without service.

  • yeti2yeti Daniel Lak (@yeti2yeti) reported

    Thanks @Fidomobile and parent company @RogersHelps for preventing my doctor and I from speaking in a long scheduled consultation. Not life threatening but not what I wanted at a time like this. Your absence of service has been costly indeed to our society.

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