Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • advergirling Advergirling (@advergirling) reported

    Sending some love to the customer service peeps @Rogers and @Fidomobile along with everyone trying to repair things. It sucks to have to deal with so many angry people at once especially during a pandemic. Be kind.

  • khaaaaail “ME” Khail 🤙🏼🇨🇦 (@khaaaaail) reported

    @Fidomobile @FidoSolutions hurry up and fix your service now!!! @Rogers is working already!! You guys are TURTLE as Fck

  • Sarahgbeee Sarah Buckley (@Sarahgbeee) reported

    Just received a bill from @Fidomobile which I was able to pay despite the fact that they and @Rogers have been down all dang day. That’s because my internet provider is Telus. Which is still very much working. Y’oll want to hurry up there...?

  • DaddysRozay Thiqué (@DaddysRozay) reported

    @CaitieRage @Rogers @Fidomobile 🙃 I didn’t think it was going to be out this long. This is ridiculous, we all better get compensated for this ****

  • rolex_247 Rolly Parnada (@rolex_247) reported

    @Fidomobile this is awful

  • ItsPrettyMaymay Simply May.. (@ItsPrettyMaymay) reported

    @Fidomobile Im expecting a big credit on my next bill! This service interruption is unacceptable! #fidodown #fidooutage

  • DaddysRozay Thiqué (@DaddysRozay) reported

    @CaitieRage @Rogers @Fidomobile I can’t even spell I’m so angry LOL *ableist. People just need to stop they don’t understand how much crap people that need health care have been going through

  • Jonatha38867275 Jonathan Liu (@Jonatha38867275) reported

    @AboutRogers @Fidomobile Did you really care about the safety of internet and mobile communications? I want to know when you fix it!!!

  • jakkkkes J (@jakkkkes) reported

    @FidoSolutions @Fidomobile Intermittent? **** you fido

  • anniieang Annie (@anniieang) reported

    @tonytremain It’s been a day without service, can’t count the loss of business....still waiting #fidooutage #fidodown @Fidomobile @Rogers

  • 01krick Vee (@01krick) reported

    @Fidomobile I still have no cell service. How on earth do you think that’s ok? When will it be restore??? 9+ hours is unacceptable

  • keithwattsradio Keith Watts (@keithwattsradio) reported from Welland, Ontario

    Oh, boy, is this @Rogers and @Fidomobile outage ever going to make it into my radio show on Thursday. Nothing should take almost 24 hours to fix when it comes to a wireless network.#fidodown #rogersdown

  • rainbow_amanda Amanda Leliever (@rainbow_amanda) reported

    @Rogers @RogersHelps @Fidomobile #rogersdown #rogersoutage all the customer service reps deserve a few drinks once this gets sorted out. Please remember that it's not their fault, they are working from home & having issues themselves. Remember 2 b kind, even tho it's frustrating

  • ButtahBelieve Buttah Believe It! 🏳️‍🌈🇨🇦🤦🏻‍♀️ (@ButtahBelieve) reported

    @FidoSolutions @Fidomobile Ok what's going on? This is ridiculous. It's been almost 18 hours! This isn't a "minor" or "intermittent" issue anymore. Why can't you tell us what's really going on? Did an asteroid smash into your satellite in space? I was with Koodo for over 10yrs and regret switching to Fido!

  • skyman_karfield Lucio Gutierrez (@skyman_karfield) reported

    @Fidomobile @FidoSolutions when is the service returning? Seriously, millions of customers are being affected and millions of dollars are being lost every hour. You guys know that. When is the service returning?

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