Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Soumah
(@Soumah83681042) reported
@Fidomobile I am hoping that someone from Fido will read this message and help me. I had a closed account with a pending balance.I've made the payment, but the account is still showing on my credit report as unpaid. What else can I do? take the matter to CRTC ?
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oli ⤮
(@syaolix) reported
@Fidomobile when will you support apple watch 😭
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nah nah natalie 🦇
(@NahNahNahtahlee) reported
I'm so tired of @Fidomobile sending me these "Hey you forgot to pay" messages that I may as well cancel my phone. The only calls are scammers and I have no food in my house. I'm not paying my phone bill soon. 😮💨
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Rachhadia Meet
(@meet_rachhadia) reported
Rubbish customer service @Fidomobile @FidoSolutions Waiting in queue for about 4 hrs now via ask jack.
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Shiv
(@Shiv030609) reported
@Fidomobile if I have to give you an award for worse service that is made for you. Your agents are not helping. I am fed up with your service. Worst internet service I have ever seen even though I am unable to make whatsaap call. Please do not buy Fido.
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катуа
(@katyaniki) reported
@Rogers & @Fidomobile internet has been down for a week. Both technicians seen at the building and nothing is fixed, no credit has been given to anyone affected in the building and our work disrupted for days for those who work from home. What kind of service am I paying for ?
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Aunty Anti
(@WilliamsonTara) reported
Also, it’s just poor customer service @Fidomobile - like, do better, right?
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Shem
(@__sdxo) reported
@Fidomobile you guy have to be hands down the worst phone company. I can’t even get a hold of a real person.
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Amrinder Singh
(@AmrinderSingh_9) reported
@Fidomobile pathetic customer service......
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Dave
(@randomlyoutput) reported
@Popehat @Fidomobile As in you’re getting marketing from fido or they’re using a fido address? The latter would be really weird because fido doesn’t offer email service.
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Tony
(@Tony14236731) reported
@Fidomobile phone call service agent Cathy is so crude. After I asked questions, she didn't enter my account and said fido system did like that never answer my questions.
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meera
(@paper_to_pixels) reported
y I ain't got no service today n yesterday @Fidomobile what's going on yall
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Brett Playford
(@BrettPlayford) reported
@Fidomobile every time I call you it seems we loose connection between us because of you always hanging up on me and you say your number 1 in customer service where are you getting your numbers from the people who you don't hang up on what is 90%
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cleo
(@spoonfed24) reported
@Fidomobile terrible terrible terrible cx service. You just lost a long time cx. 👍
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Mike McNeill
(@Mike204M) reported
@Fidomobile @FidoSolutions I'm getting more and more frustrated day after day. My account was hacked and the issue was supposed to be resolved about a week ago. I still do not have access to my account. I cant connect with anyone successfully about this or even cancel my account, as my account is locked.
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