Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 7 |
| Toronto, ON | 4 |
| Vancouver, BC | 4 |
| Wolfville, NS | 3 |
| Ajax, ON | 2 |
| Guelph, ON | 2 |
| Cambridge, ON | 2 |
| Edmonton, AB | 2 |
| St. Thomas, ON | 1 |
| Whitby, ON | 1 |
| Burnaby, BC | 1 |
| Surrey, BC | 1 |
| Richmond, BC | 1 |
| Blainville, QC | 1 |
| Parksville, BC | 1 |
| Port Coquitlam, BC | 1 |
| Ottawa, ON | 1 |
| Amherstburg, ON | 1 |
| La Prairie, QC | 1 |
| Woodstock, ON | 1 |
| Longueuil, QC | 1 |
| Sherbrooke, QC | 1 |
| Chilliwack, BC | 1 |
| Regina, SK | 1 |
| Sidney, BC | 1 |
| Coquitlam, BC | 1 |
| Mascouche, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lory
(@Lory_Withay) reported
@Fidomobile why is service down in GTA? Can access internet on phone in Mississauga or Vaughan.
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H
(@heyheyyou00) reported
@Fidomobile I am NOT a Fido customer but I have received EIGHT calls from your marketing team in two weeks (1877). Calls don't even connect when I pick up so I can't tell them to stop. This is now HARASSMENT. It's an abuse of chatr customers.
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rseth.ca
(@ca_rseth) reported
@Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?
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MP
(@proudrational) reported
@Fidomobile I have an issue with the winback team. I was supposed to get some credit back in December 2020. After a long wait & fight, I got only part of in this month. I am tired of calling fido every month for something which should have been done automatically
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Deepak chapagai
(@chapagai_deepak) reported
@Fidomobile I will ever never use your services even if it's free
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Farhan
(@ImFarhan76) reported
Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile
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lex // BLM
(@lexilouac) reported
@Fidomobile hey my service has been really bad since last nights storm
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bryar
(@bryarpaije) reported
unless @Fidomobile wants to provide ACTUAL customer service like what i made him bring his business over for then i’ll be leaving. i’ve influenced many friends to come to fido. sad i’ve been advertising for a company that doesn’t care to help their customers 🤠
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nur
(@nourish87) reported
@Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!
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KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
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bryar
(@bryarpaije) reported
in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help
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Joyce
(@DanielZh2091) reported
Fido home internet is down? calling technical support team 1-888-236-FIDO (3436), waited sooo long, no live agent.@Fidomobile #internetshutdown
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Vamsi Annabathina
(@vamcchow) reported
@Fidomobile worst customer service I have ever experienced
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Rajveer Singh
(@rajveersinghsa) reported
@Fidomobile Fido don’t want to keep it regular customers, they provide offers only for new customers. Now it’s time to move another network.
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Jacqui
(@Budcat) reported
@Fidomobile I received a long distance charge on my last phone bill for a 25 min call to Nicaragua. I spoke to a Fido representative and he insisted that Fido’s records indicated that this call came from my phone. I have never called Nicaragua nor do I even know how.
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