Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • stockfire409 Robin (@stockfire409) reported

    @Fidomobile can absolutely all the way **** off from where ever they are with the way they have handled me not being able to use my app and services for a year. How many times you going to hang up on me bro?

  • Baby_Brown_Eyez Sofia Fareed (@Baby_Brown_Eyez) reported

    @Fidomobile for some reason my online account has been suspended I am trying to pay my bill yet now have to wait 3hrs+ in the customer service line. Horrendous customer service indeed!

  • HeftieHeftie Shayne (@HeftieHeftie) reported

    @Fidomobile @FidoSolutions Excited to activate our account. But been stood up twice by Fido techs who never called my number nor rang our bell. One guy waved us away from his van before driving off! 4 hrs so far waiting for Godot. Maybe next time they'll show up, call, AND work!

  • PjChaudhary93 Pankaj Chaudhary (@PjChaudhary93) reported

    @Fidomobile I have lost my sim in India and urgently want a new one to help ease my work from home :( Is there any solution? Pls helpppllll

  • chaabdelbasset عبدlBasset (@chaabdelbasset) reported from Ottawa, Ontario

    @Fidomobile internet is going ON and OFF for 8 hours now. Does it take a full day to fix a technical issue !

  • JaydipPatel5596 Jaydip Patel (@JaydipPatel5596) reported

    @Fidomobile hello,i want to cancel my Mobile number.please help me

  • Emma32316326 Emma (@Emma32316326) reported

    @Fidomobile My network isn't working I can't even call *611

  • beingsuprit Supreet Singh (@beingsuprit) reported

    @Fidomobile Through my Fido account ordered a phone which I picked up from the retail shop, after a week due to performance issues wanted to return the same so called the customer care and was given a purolator return label.

  • Prabu28645569 Prabu (@Prabu28645569) reported

    @Fidomobile Agent told that they will connect with Manager and disconnected the chat. I have never had this worst customer experience. Whether there is any way to take this matter legally ?

  • 3asing33 Helper (@3asing33) reported

    @Fidomobile @FidoSolutions How to cancel Apple care in my phone plan ? Looking forward to your reply asap.

  • Tinzybinzy Tina Yaghoubi (@Tinzybinzy) reported

    @RogersHelps @Fidomobile @FidoSolutions I have a recording of a manager at Fido promising me that someone from head office at rogers will call me to fix the issue caused by a staff that did not know Fido procedures and no one has emailed or called me. I need help.

  • RealNenadLukic nenad lukic (@RealNenadLukic) reported

    @koodo just switched to @Fidomobile because of how garbage your call back service is. Who's ever idea call back was should get fired for incompetence.

  • HeftieHeftie Shayne (@HeftieHeftie) reported

    @BinCai6 @Fidomobile I'm trying to be a new customer. I'm excited to start paying them for service. I sure hope they show up to activate my line this time.

  • TerencevdW Terence vander Woude (@TerencevdW) reported

    @Fidomobile FIDO SUCKS! You have zero care for your customers. I have been a customer for 25 years, since the beginning, and for $100 questionable charge, they refused to discuss a credit. I am on hold for 45 MINUTES and will be repeating this post for the entire time.

  • TKaklotar Tejas kaklotar (@TKaklotar) reported

    @FidoSolutions @Fidomobile I used Fido for 10 days but due to network issue at basement, I switched to another network. Then why my bill is still showing. 15 days are trial period.

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