Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • balipikin Balipikin (@balipikin) reported

    @Fidomobile does the outage affect your services? Because, why?

  • Richard84801102 Richard D (@Richard84801102) reported

    @Fidomobile @RogersMobileCa @FidoSolutions Don't pay you monthly bill on Fido site The site will show there was a problem with the payment and you need to redo..... It is a scam...I was debited 4 times and my account still show the amount to be paid No support from Fido...I

  • seonhosii1972 Seonhosii1972 (@seonhosii1972) reported

    @FidoSolutions @Fidomobile I would only like to speak with Pinal and no one else. She’s the agent who helped me closed and cancel my account on Dec 23, 22. I have already tried to resolve this issue twice with other agents but am only finding different excuses.

  • aaayjc A (@aaayjc) reported

    @Fidomobile fix your damn network

  • ribbiliy5 Ribbiliy (@ribbiliy5) reported

    @Puchita97 @Fidomobile we would like to see fido broken up to small companies as it lost people confidence by ballooning out of control

  • CevaSophia Sophia Ceva (@CevaSophia) reported

    @FidoSolutions The problem is that @Fidomobile thinks they can pick when & how a customer communicated with them but it is up to the customer. Expecting us to make an appointment to reach someone by phone is disgusting. Moving to Telus!

  • bhatiaajay132 AJAY BHATIA (@bhatiaajay132) reported

    @FidoSolutions @Fidomobile The issue of misinformation by one of Fido’s sales rep.I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which, “I only get 50gb and data will be paused if I cross the limit”, I will need to top up in order to get more data.

  • CevaSophia Sophia Ceva (@CevaSophia) reported

    @Fidomobile it's ridiculous that when I call Fido pretending I'm a new customer my call is processed within seconds but when I say I am existing customer I have to book an appointment days ahead to speak to someone. #FidoSucks

  • Mariam787068241 Mariam Didi (@Mariam787068241) reported

    @Fidomobile have been trying to contact customer service, worst ever.

  • simblain Simon Blain (@simblain) reported

    Vancouver Island is trending! Maybe @Fidomobile will learn of its existence and actually come and fix their network here

  • bhatiaajay132 AJAY BHATIA (@bhatiaajay132) reported

    @Fidomobile I am facing a issue of misinformation. I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which,“I only get 50gb & data will be paused if I cross the limit”, I will need to top up in order to get more data.

  • saharistan_ Sahar (@saharistan_) reported

    @chaichurail I pay about $40 (including taxes) a month girl bcuz I got the Black Friday deal. I also financed my phone before that and my bill was never above $100. Wtf. You need to switch to @Fidomobile

  • CarlosMa2022 Carlos M (@CarlosMa2022) reported

    @Fidomobile is there internet outage in Aurora, ON?

  • Rita380 Rrrrrrrrrrrrr (@Rita380) reported

    @Fidomobile I feel completely liberated, after 20 years of awful service I have jumped ship and left Fido… thanks to the unfriendly customer service and the unfriendly company. Toodaaloos

  • Rita380 Rrrrrrrrrrrrr (@Rita380) reported

    @Fidomobile Lol be a better customer friendly company. I’ve endured to many years of being overcharged for peanuts on my data plan. Do me a fa or tho, put me on the do not contact list to beg me back, I’ll never return to Fido again. I’m taking my phone number and leaving you the dog.

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