Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 2 |
| Toronto, ON | 2 |
| Richmond Hill, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ameen
(@ameen_sharma) reported
@FidoSolutions @Fidomobile its jot a bill they changed my plan without any approval. Call was made just timo unblock roaming, no add on purchased. No plan correction feature in app! Would u help?? Further
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Ameen
(@ameen_sharma) reported
@FidoSolutions @Fidomobile are I willing to help rather than pointing to random directions? Rep Made error i need someone whi can undo that U seem to be ai bot who can’t understand customer frustration
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Jeff Meier (Currently brainstorming)
(@meier_j) reported
@Fidomobile Satellite mobile beta experience is very poor so far. Received e-mail inviting to trial, @rogers account is required. Rogers/Shaw account not accepted. Creating new rogers account refers to phone number, called. It is main line with no clear path to account creation.
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Martin Quinn
(@mquinn187_2) reported
@Fidomobile the special needs network
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Nisreen Safiyullah
(@nsafiys) reported
@Fidomobile I am being charged for full service despite my account being put on Voluntary suspension. This Haas happened for every month. I need to get rid of this connection it has become a nightmare. I am currently overseas and DONT have my phone on roaming
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Dragon
(@PinkDragon4434) reported
@Fidomobile do you guys not have an active line rn? Where we can reach a customer rep? Our bill went up and we only had the option to schedule a call, it’s ridiculous. Where’s the customer service? Considering cancelling rn
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Anthony J Krusinckas
(@AJKuinckas72) reported
@FidoSolutions @Fidomobile I want the phone I ordered. Samsung galaxy z fold 7. No @fido switched up the phone. Everyone double check your phones you may not have the one you ordered. I'm going to file a complaint with #ccts. Also contacting others about this. #customerRights
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💞
(@Jok_6_) reported
@FidoSolutions @Fidomobile no network😣! Is there an outage? Restarted my phone for a couple of times.
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martha canuck
(@marthacanuck) reported
@Fidomobile if you want payment I’m advising your customer service team from billing to answer the phone.
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Cecilia
(@CeciliaCanada) reported
The worst customer service in the world! Welcome to @Fidomobile We NEED more companies, we NEED competition. It's a SHAME to have to deal with a company that has just a dog hearing on the other side of the line. #fido
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AudRey
(@reyaudd) reported
@Fidomobile I am still getting Fido bills despite having a deactivated account. Because of the deactivated account, I cannot reach customer service by phone or through your chat AI. Please help me.
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Anthony J Krusinckas
(@AJKuinckas72) reported
So I even called in to @Fidomobile customer service. No help at all. This how you treat your customers? You make a mistake, send me the wrong phone. I HAVE to wait for a call back? @FidoSolutions and @Fidomobile nothing but problems #CustomerSupportFail #CustomerServiceFail
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Intrepid Critic
(@Who_knewit) reported
@Fidomobile so it's not bad enough I have to wait 5 1/2 hours to talk to someone, now you send me a text saying their call can be any time between 730 and 8. Why the hell did I pick a time? Yeah, once my phones paid off I'm gone, this is BS.
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Jennifer Vargen
(@jennvargg) reported
@Fidomobile is the absolute worst . All friggin AI or you have to make am appointment to talk to someone in India or Morocco that knows nothing.
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JoshKorn
(@JoshKorn) reported
@Fidomobile Your customer service is totally hopeless. Your chat doesn’t let me chat with a human, and your phone bot? … That phone bot is a whole ‘ other level of sleazy. Your phone bot asks me if they can use my existing number to call me back. Yes, I say, and she promptly hangs up the phone. Yes, this does reflect poorly on you. Shame on you, FIDO.
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