Fido Outage Map
The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 4 |
| Deep River, ON | 1 |
| Ottawa, ON | 3 |
| St. Catharines, ON | 1 |
| Vancouver, BC | 2 |
| Toronto, ON | 4 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Aman Bhargava (@Amanbhargava23) reported@Fidomobile Absolutely worse customer service will be porting away from this company with a couple of days I have billing issues want to speak with someone today but they are giving me time 2 days from now !! When it comes to bills u want the money right away even when its wrong
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She. M. (@MusingsbyShe) reported@StephenPunwasi @TDotResident I absolutely loved @Fidomobile until I had an issue and couldn't get help, anywhere.
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Anonymous (@1111SpiritualBb) reportedI have NEVER had such a negative experience with a phone company as I am having with @Fidomobile THE ABSOLUTE WORSTTT COMPANY !!! WORST CUSTOMER SERVICE - WORST EVERYTHING
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Adégòkè (@Adegox) reported@Fidomobile Your internal communications is **** and your customer service sucks! I don’t think it’s funny for you guys to keep calling and texting for an issue that is your fault!!
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Francisco A E Diaz (@F_Ash_Diaz) reported@CircularLogic89 @Fidomobile Would it be too much to ask that these service providers put some sort of a check to charge the roaming like home daily charge only if the data used for the day is over 1MB, especially when they know about these issues ?
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RetroPixel (@RetroPixil) reported@Fidomobile it’s extremely frustrating not being able deal with billing issue same day. Only option is callback, I want a human now while on phone calling you. I’m owed $88 dollars still & virtual assistant is total bullshit. Once my term is done 100% quitting for competitor.
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Jasmeet Walia (@JasmeetWalia10) reported@Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!
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Howard Bailey (@howardruns) reported@Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.
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Julius & Teeko (@JuliusTeeko) reported@Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...
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Kevin (@Kevin55515892) reported@cptsilvertooth @Fidomobile I cancelled my service with Fido too. Everyone else should do the same
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Flair905 (@NHGANG240) reported@Fidomobile is the WORST company on Earth
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Georgina Perez (@Georgin51424274) reported@Fidomobile is there anyone in customer service who is actually willing to help?
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Johnny Chase (@JohnnyLChase) reported@Fidomobile your customer service is terrbile. Why cant I talk to a live person Today? i need my issue resolved asap. Not when your reps feel like calling back. if i didnt still owe on this phone id transfer to Bell
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Pete (@floofydoofbkup) reported@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
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Kirito96 (@kirito_9668) reported@Fidomobile whoever is working on your AI needs to be let go. Other companies out of the box AI will do better than the **** you have. Now hard to train your AI.
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