Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • nourishnew BabyCube (@nourishnew) reported

    @FidoSolutions @Fidomobile whats going on with home wifi? I have no internet connection. (Mississauga). I already tweeted last week that i will switch and this happened again and its worse. Last time restarting the router fixed the issue. Now it didnt.

  • Rahulakafrozen Rahul islam (@Rahulakafrozen) reported

    @Fidomobile hey i am a fido customer and I am little bit disappointed with your recharge plan i am paying 52 for 8 gb however my friends are getting the same by paying less

  • MohitChhabra_ Mohit Chhabra (@MohitChhabra_) reported

    @Fidomobile Hi Team, At the time of buying a new connection, i was told that my US calling is free but i got charged for the same. Customer care won’t be of much help. Can we please look into it and do the needful.

  • calder_elaine Elaine Calder 🇨🇦 💔 🇺🇦 (@calder_elaine) reported

    @BrettPolegato @Fidomobile @RogersHelps And my CHATR mobile service charges 2 cents/minute for calls to Italy, so in Venice I just go ahead and use my phone to call restaurants, etc. 2/2

  • Aquakat13 Kat (@Aquakat13) reported

    @Fidomobile can you please fix your app? I constantly need to sign in whenever I want to use it, even if I accidentally close it and it takes ages to verify my info. Frustrating

  • chrisbawl Chrisbawl (@chrisbawl) reported

    Hey @Fidomobile ! I am stuck in the Philippines and can't make calls with my roaming plan... Please help! Also my bank @cibc has to text me a code every time I login, so I'm getting charged roaming fees just to do my banking, so stressful, please help

  • UncleLouLovesYa Lou (@UncleLouLovesYa) reported

    @Fidomobile hey PRO TIP. WHEN IM MAKING A PAYMENT ARRANGEMENT AND TELL YOU WHAT I CAN PAY, MY REP ASKING ME "IS THAT ALL YOU CAN PAY" OR "WHEN CAN WE EXPECT THE NEXT PAYMENT" IS 👏 NOT 👏 APPROPRIATE 👏 I OWE 82 DOLLARS AFTER 7 ******* YEARS OF SERVICE. **** YOU

  • pratapmetalfan SAIPRATAP SREERAM (@pratapmetalfan) reported

    @Fidomobile @FidoSolutions Struggling to get a refund from Fido since Nov-2021. Wasted lot of hours in coordinating with the inefficient customer support team. Case# C174405287 Regret porting to Fido from Rogers.

  • itzravisharma RAVI SHARMA (@itzravisharma) reported

    @rogers @Fidomobile how can you keep customers out of internet for 6 hrs in 21st century.. check your records for L6P 2Y7 … such a shame .. pathetic service provider

  • cassero01454577 casserole (@cassero01454577) reported

    @Fidomobile i have to pay my bill by the end of tomorrow and there’s a maintenance issue, how long will this last? it’s currently 10:32 pm on a saturday and the due date is tomorrow, please reply!!

  • RySpectra Ryan White (@RySpectra) reported

    @Fidomobile I need to split up an account. I've tried to call 3x now but you never seem to be open when I'm not working. The message telling me you're closed does not include opening hours or timezone. I don't think I can do what I need to online. Can you help?

  • cposen Chana Posen (@cposen) reported

    @Fidomobile I’ve been told my billing issue will be fixed since December but still nothing - this is getting very frustrating

  • chriskevinfern2 chris kevin fernandez (@chriskevinfern2) reported

    @Fidomobile winback called me a week back to discuss a deal to comeback to the fido network. Now for the same reason I can't reach them back and there is no a particular number to contact them. @FidoSolutions could you please help to figure out.@Fidomobile

  • PARTHDO30967151 PARTH DODIYA (@PARTHDO30967151) reported

    @Fidomobile I ordered Galaxy z flip 3 a month ago.. I still not received anything from Fido.. Very disappointed with the service. I live in Kitchener Ontario. Please reply.

  • LarryTill Larry's still being careful Till this is over (@LarryTill) reported

    Update (+2 hours): The only solution offered so far is that I should clear my cache. I've switched computers, tried different browsers, you name it. Is this really how you treat your customers, @Fidomobile?

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