Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Richmond Hill, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Fattysmile1 Fattysmile (@Fattysmile1) reported

    @fake_gatsby @Fidomobile Its still not working @Fidomobile

  • ELYABITBOL ELY ABITBOL (@ELYABITBOL) reported

    I will be sure to let everyone know about my terrible experience with @Fidomobile . I cannot recommend your services to anyone based on this experience.

  • atiiaan Atian (@atiiaan) reported

    @Fidomobile I've been experiencing the worst customer service since I've added a new line to my account. Fido agent makes a mistake and I'm the one who has to be on phone/chat with them for few hours just to fix his one mistake! It's been more than 2 months

  • ZacNadir Zakaria Nadir (@ZacNadir) reported

    @Fidomobile Unable to sign in to my account after I enabled mfa! Please assist!

  • shishidolll SHISHI🫧 (@shishidolll) reported

    @Fidomobile what is going on? our phones have been down for way too long this is ridiculous.

  • arwahussainphd Arwa Hussain (@arwahussainphd) reported

    Canadian internet/data plans suck so much. Wifi has been down due to #icestorm2023 since yesterday. Mobile data is so limited and only way to keep connected and I know my measly monthly allowance will expire in these two days. Fricking give more @Fidomobile

  • tamcos71 Tammy H (@tamcos71) reported

    @KarenWenLin @Fidomobile They also charge for roaming when your roaming is turned off in another country. Apparently WE have to call them to opt out. Huh? Never had to do that with other companies. Brutal.

  • fmichlick Frank Michlick (@fmichlick) reported

    @Fidomobile The funny thing is that "Chris" transferred me to technical support after I told him it's not a technical issue.

  • moodyangela Synthetic Animals (@moodyangela) reported

    Wtf My Fido bill increased without any notice @Fidomobile why would you change my amount for the second time in less than a year? And with zero notice?

  • DevinShuman Devin Shuman (she/her) (@DevinShuman) reported

    @GenCounsNews @Fidomobile Customer service of America sadly isn't much better 😬

  • SeekerStreams Seeker (@SeekerStreams) reported

    @Fidomobile I had auto payments active and a payment bounced.. Once I got the funds I made a manual payment and then the auto payment came out as well after.. I accidentally paid twice! Support is telling me ill get a cheque in 5 weeks if I want a refund... are you kidding me?

  • TheLifestyleDig LifestyleDigs (@TheLifestyleDig) reported

    @tamcos71 @Fidomobile @FidoSolutions Oh man that sucks! My roaming is off too. Fido credited back my money because they couldn't prove I was down in the states on calls and texts and using data. I rarely touch my phone when I'm outside Canada. Can you ask them for the proof you were on your phone?

  • TryndamereSkin Sardikolate zbele (@TryndamereSkin) reported

    @znarwhall @Fidomobile Degradation? More like completely dead, it's as if you only have 1 cell tower in the area and no backup power. Might as well die trying to call for help. Embarassing

  • languishingdog Danny (@languishingdog) reported

    Had some terrible customer service just now with #fido aka #rogers. Customer service literally named called me and then ended the chat unilaterally LOL! WORST customer service I've experienced by a mile!! I have the logs if interested @Fidomobile @Rogers

  • MzMaraO Mzz Mara (@MzMaraO) reported

    I’m confused why my phone having so many issues!! Is there a problem with @Fidomobile ?! 1 minute into a conversation and I can’t hear the callers..

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