Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 4- After few minutes again I tried to chat with tech support. But as soon as chat window open I got a message that agent closed the chat!!!! Finally at 23:59 I connect to another agent and explain the issue. (Conversation picture attached)
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iamsingh
(@iamsingh78) reported
Hey @Fidomobile @FidoSolutions is your network down today?
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Rama
(@AlaghbarRama) reported
@Fidomobile do you have a help line I can talk to? I have an urgent problem and unable to find a number to contact.
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 3- So after few busy days tonight around 23:45 I connect to live chat with Fido support about it and explain that I got an internet in new address but I'm not sure it is mine or not. After a minute I lost my connection!!!!
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
@Fidomobile u getting issues with civerage around east york toronto rn?
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Rubankumar
(@ruban_s01) reported
@Fidomobile I recently got a new BYOD phone plan and told that I will get $10 off every month. An agent from fido customer care team mentioned during the initial activation time (beginning of September) that the $10 off is available and also updated his notes in the system.
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Kamran Moeen
(@Kamranmoeen77) reported
@Fidomobile app is also down?? #Facebook #instagram
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Freddy Kreuger
(@FreddyKreugs) reported
@SheldonLee007 @Fidomobile @FidoSolutions Are u having issues bro? Same here. Internet connection showing full bars but apps are not loading properly
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Yousaf Ihsan
(@yousafihsan) reported
@Fidomobile My Home Internet is down for 3rd time.
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Xiang Zhou
(@vbirddz) reported
What happened to the home internet in Richmond Hill, ON? Very unstable connection. Ping to the Rogers DNS resulted 35% packets loss.@Fidomobile @FidoSolutions @RogersHelps
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Omid Reza
(@OmidRez79115892) reported
@Fidomobile I pay around $500.00 monthly for my phone and iPads and today is the third day that my hold time to speak to a customer service representative is over an hour. If you don’t have the capacity why do you take reservation for new iPhones?
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@ravipattanshetti
(@ravipshetti) reported
@Fidomobile @FidoSolutions waste of time n energy talking to customer care services. Different answers n no proper responses from agents.
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David Humphrey
(@humphd) reported
@fidomobile your iOS app is in a constant loop showing the Google Captcha. You do it, click Verify, it goes to the login again and repeats. Impossible to actually get logged in.
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 5- He/She told me that <<<Can you please contact back again by disconnecting the chat and connecting again as my system has technical issues>>> ??? And when I disconnect (At 12:09 am) and try to re-connect by chat, I got a message in chat window that it is out of business hours!!
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Traveling Lawyer
(@globetrotterlaw) reported
@Fidomobile nice try to keep me on hold for an extended amount of time simply because I have a complaint against one of your business practices. #roamlikehome is a scam
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