Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Camilo Jiménez
(@Camilo_8Jimenez) reported
@Fidomobile Hi I'm having issues with my mobile data connection. Is there a chat to ask for a solution?
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HamidZaremohazabieh
(@zaremohazabieh) reported
@Fidomobile Thank you Fido! I was told that I have to call fido customer service so that they active a service for me before call to Iran. Is it correct?
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Oghab e Iran
(@e_oghab) reported
@Fidomobile @FidoSolutions Please help how I can make a call, dobi need to set any option on my cell phone or my plan? I daily 0098 and then the phone number, but it keep saying check the number !!!
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Corey SOLAPEington
(@coreysolington) reported
@koodo Okay thank you. Will be switching to another service provider first thing tomorrow morning to avoid overages I will incur this month so I could contact my family during this emergency. @Fidomobile and @bell offering better relief.
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Maria G Yates
(@mg_yates) reported
@Fidomobile we're in Europe and my partner has lost his phone. Need to cancel/stop plan. can you help please?
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Bee Mash
(@nysssbee) reported
@Fidomobile Hi, you crew in Live Chat CAN NOT confirm this feature. So who can verify waiving the costs? your bill is not live too? any suggestion? I have been told by Fido Customer Service Rep that they have not received such an update !!!!!!!!!!!!!!!!! #MahsaAmini
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M Benoit
(@whistlerracer) reported
@RadioCanadaInfo @AndreaneWillia1 No problem with @Fidomobile and cheaper…
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Satwinder singh
(@satwinder420) reported
@Fidomobile Worst service of fido is they don’t have a call system and yet another is premium protection plan never ever get that again
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Lisa zhou
(@Lisazhou18) reported
@Fidomobile @FidoSolutions today our home doesn't have internet service, is it still in repairing?
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Yalda
(@leviiiackerma) reported
@Fidomobile Hey Fido, how about you making calls to Iran free for the time being since they have shut down the internet, we can’t talk to our families and we’re worried about them
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Matt Stafford's Left Arm
(@RamsHouzz) reported
Who are these magical people that win all these prizes with @Fidomobile ?? Do they exist? I've literally had them forever and never won anything.
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Yahya Marei
(@YahyaMarei4) reported
I spent two hours waiting on the phone for @Fidomobile customer service to answer. unbelievable
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Babak Foroughi
(@bibbob81) reported
@Rogers @Fidomobile @chatrmobile It’s official but their problem is they didnt not inform their customer service agents, lack of communication inside the company
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Keyvan
(@keyvan_golestan) reported
@Fidomobile @VirginPlusCare need your support too
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Diana Cartwright
(@dcartwright999) reported
@manyfacesofeve_ @FidoSolutions So agree. I just tried contacting someone at Fido and all I could get was Jack. And possibly a call back tomorrow. When i tried to chat a message that they couldn't put me a queue as too busy. Horrible service @Fidomobile
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