Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 4
London, ON 3
Vancouver, BC 2
Ottawa, ON 2
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ninibrahim_ Nifemi (@ninibrahim_) reported

    @Fidomobile fix it!!!!

  • perrin_jan Jan Perrin (@perrin_jan) reported

    @HaruunYEG @Fidomobile I’ve been with Fido for a number of years, albeit not on contract. This #rogersdown is the only time I’ve come across problems with them. Unless you’re referring to something else?

  • shandeesimpao shandee (@shandeesimpao) reported

    @FidoSolutions it’s been hours and the service is still down!! When is this going to be fixed? I pay my bills on time and this is what I get? I’m missing important calls due to this. I hope @Fidomobile will compensate all of the affected customers!

  • joeystud3 Joey Jr. (@joeystud3) reported

    @Thnk4myslf @FidoSolutions @Fidomobile It’s been 14 hours for some of us.. this started at midnight for me .. I‘Ve already ordered new bell service lines.. as soon as Fido & Rogers is restored I’ll be porting my #s out.. They just lost a 20 year+ customer based on their handling of this situation (or lack thereof).

  • notsogreatbong Urban Nomad (@notsogreatbong) reported

    @FidoSolutions @Fidomobile Intermittent issue? I don’t have any signal for last eight hours

  • thingsklow7 🌴Get My Team Out Of Florida🌴 (@thingsklow7) reported

    Still no service. @Fidomobile @Rogers FIX UP!!!!!

  • BackstageRider BackstageRider #BLM 🤘🏼 (@BackstageRider) reported

    @FidoSolutions @Fidomobile with today’s outage, if I receive important calls or texts will these be cached? I’m expecting possible info re: vaccines! Brutal

  • jro1087 Jen R. (@jro1087) reported

    @Fidomobile I would like to activate wifi calling but my phone cannot receive the confirmation text. Is there another way? I cannot call support as my cell nor my fido home phone work. Thanks!

  • hedgemon56 Bob Hunter (@hedgemon56) reported

    @Fidomobile @FidoSolutions after more than 25 years with FIDO I guess it is time to go elsewhere... this more than 14 hour outage is TOO MUCH! #too_much

  • honeydijonchips mind ya buisness (@honeydijonchips) reported

    How do I STILL have no cell service!? @Fidomobile @FidoSolutions

  • ray_harripaul Ray Harripaul (@ray_harripaul) reported

    @Rogers @Fidomobile I missed my phone appointment with my therapist today because there’s no service. Thanks for the MAJOR inconvenience. My mentals thank you. This is ridiculous.

  • d33_ShayL33 dae* ❤ (@d33_ShayL33) reported

    @Fidomobile @FidoSolutions I hope your company is giving compensation for this inconvenience....the thing is I had to come on twitter to realize why my phone wasn't working....no notifications or awareness from Fido itself to inform their customers about the issue🥴🥴🤔🤔.....

  • AlvinVarghese92 Alvin Varghese (@AlvinVarghese92) reported

    @RogersHelps @Fidomobile I am experiencing outage of data from yesterday midnight and voice call from today morning. Till now we haven't got any hint on when it will be resolved. Too much dissatisfied with the service. I think it's the time to rethink every fido customers to port.

  • Cc1855 Cc185 (@Cc1855) reported

    @Fidomobile @LidoPimienta @WitchProphet When will service be back up?

  • Omar_aliraqi20 Omar Aliraqi 🇨🇦🇮🇶 (@Omar_aliraqi20) reported

    Dear @Rogers @BellMediaPR @Fidomobile you should compensate us after this outage. I was without Internet today morning. Thankfully I got an open WIFI network close to my work. Please fix it as soon as possible and don't do that again. 😑

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