Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Bolton, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Parksville, BC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • harminator harminator (@harminator) reported

    @Fidomobile It’s just ironic they are using the Fido network to scam Fido customers

  • Negin34352375 Negin (@Negin34352375) reported

    @Fidomobile please extend this the offer for free talk to Iran for Canadians as the internet is still down in Iran and we have no way other than calling them directly. VPN's hardly connecting!!

  • sidd200970 Siddharth Salkar (@sidd200970) reported

    @Fidomobile Your service sucks!, waiting more than hour just for addition of an apartment number and tower number on my address which your system can register in...

  • KrinaPa98060274 Krina Patel (@KrinaPa98060274) reported

    @Fidomobile is the worst carrier. Me and my friend bought same phone,at same plan,same time,still fido is giving her 10GB data for 45$ and I am paying 55 $ and only getting 5 GB since last 1 year.I have been with Fido for 5 years and this is how they treat the customers.

  • NobodyHearAtAll NoBody (@NobodyHearAtAll) reported

    @Fidomobile -When I was shifting from your service, there was a miscommunication and I paid bill of $3 after the due date. This has affected my credit score and as a newcomer it’s been bad.I would like to request on goodwill to please rectify this and please remove the missed pay

  • Adam6007 Imran A Awan (@Adam6007) reported

    @Fidomobile Why is it impossible to call Customer Service support at Fido Mobile. Even their chat support puts you on hold for sooooooooooooo long. Atrocious.

  • slipforreal slip for real (@slipforreal) reported

    @Fidomobile Hey I'm on hold right now for 17 minutes to cancel my service. What ******** are you doing?

  • TheAliBoi1 Jojomojo (@TheAliBoi1) reported

    @Fidomobile I love how Fido does one thing right and makes their service better in one aspect and then goes right ahead to take 492 steps back that puts them way behind everyone else. I just need to speak to a human being, why do I gotta jump thru a million hoops?

  • Hossein58275006 Hossein Rahimi (@Hossein58275006) reported

    @Fidomobile Thanks to Fido for this action, but apparently, you still calculate the calls to Iran in the bills, and that's why my phone has been blocked for two days, and unfortunately, I've been stuck on the customer service department's phone line for hours. Leave a direct number to solve.

  • Kolaei Amir (@Kolaei) reported

    @Rogers @Fidomobile @chatrmobile I was wondering if this service could be extended. The Internet is still restricted in Iran.

  • Kaa_Jungle_book KAA (@Kaa_Jungle_book) reported

    @Fidomobile you should stop using @PurolatorInc as your delivery partner for phones,they never deliver at home for in hand deliveries and ask you to collect from their warehouse. They lie about delivery, Customer service of Purolator is worst. #purolator_is_worst @canadapostcorp

  • Arezou2343 Arezou (@Arezou2343) reported

    @Fidomobile Please extend waiving long-distance calls and SMS messages to Iran, the Internet is still down in Iran. Please!

  • PrkingVigilante Parking Vigilante (@PrkingVigilante) reported

    I am so ******* sick and tired of my ******* piece of ******* **** #GooglePixel6 from @Fidomobile. I can't wait to wind-up my contract and find a new provider and a new phone. This company and this phone are absolute garbage!

  • SmartassReMarx Crown Land is Stolen Land (@SmartassReMarx) reported

    @Fidomobile my texts haven't been working for two days. Everything else works... Wtf?

  • traejw Tanya J (@traejw) reported

    @Fidomobile how do I contact customer service via phone call without waiting in a chat for 45 min?

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