Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 8 |
| Calgary, AB | 6 |
| Parksville, BC | 3 |
| New Westminster, BC | 2 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Gatineau, QC | 2 |
| Whitby, ON | 2 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
| Thornbury, ON | 1 |
| Kitchener, ON | 1 |
| Winnipeg, MB | 1 |
| Waterloo, ON | 1 |
| Unionville, ON | 1 |
| Drumheller, AB | 1 |
| Burnaby, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Teresa Weir
(@TeresaWeir10) reported
@Fidomobile I need to cancel my internet tech install tommorrow
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kel
(@kelzooom) reported
@Fidomobile @FidoSolutions I ordered my iPhone pro max 13 1 tb from fido in the morning on the very 1st pre order date. It’s been four weeks and no tracking number. Spoke to live chat & they said it will be AT LEAST another 4 weeks. Absolutely unacceptable. Trash service.
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Bill Stoppard
(@BillStoppard) reported
@Fidomobile Your support guy did nothing and has not got back to me for 30 min. Do I have to buy a SIM card or new phone and contract with a carrier that cares?
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Agniprava Nath
(@agniprava_nath) reported
@Fidomobile However, much to my surprise I was charged for all of these. Very unfortunate. I called customer service and they told me they can’t help as there’s no proof. Are you kidding me?
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Jay Patel
(@Jp9573) reported
Disappointed with @Fidomobile I've been charged for the devices although I returned them within 30 days. Since 2 months I am following up for the refund, everything executive says that it will be adjusted in next bill! Really should have though before switching to your network!
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Slim Shady
(@Rahul_270981) reported
@Fidomobile Kindly provide me a solution as soon as possible, my Fido number is 6047731479
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PV2ER GI2L
(@PGi2l) reported
@Fidomobile Hello, I need a help for my friend. She is a student and use to have long distance plan. Her plan got expired mid way and she incurred a monthly charge of $1282. She was on phone with her family in India. Family member was sick. 1/3
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LeMillion
(@LeMillionQuirk) reported
@Fidomobile When they don’t support cellular on Apple Watch 🚩🚩🚩🚩🚩🚩🚩🚩🚩
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Bhoomika Motwani
(@BhoomikaMotwani) reported
@Fidomobile @FidoSolutions I have cancelled my account and there stands credit balance for my number.Its been more than 4weeks,by when can I get my refund?why I am charged for the unused service?
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Alex k
(@akctba) reported
@Fidomobile It's programmed to never win
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Mad Drummer
(@TheMad_Drummer) reported
@Fidomobile Bought a used fido phone in June. No issues. Now it is blacklisted. Have text convo with seller saying the phone is clear, not stolen. Do I have any options here? I want to keep phone.
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McVeigh Kwong
(@Mc_Kwong) reported
@Fidomobile I was promised to have $100 bill credit when I signed up with Fido around 5 months ago. I called Fido 3 times, and they promised to call me back to solve the problem every time, but I haven’t received even ONE call from them. Is it the Fido cultural to lie like that?
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Tim Rice
(@wildrice77) reported
@Fidomobile is something wrong with your live chat support? I'm getting a blank white screen.
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بوٹا Nemesis مسیح🌈
(@_HouseofNemesis) reported
@VirginPlus I chose you over @Fidomobile since their customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
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e.t
(@erenturgut) reported
@Fidomobile AVOID FIDO HOME INTERNET!!! It literally stopped working for no reason !! And they can’t fix it. It has been 4 days already !! Again AVOID FIDO HOME INTERNET!!! #fidosucks #fidobad #fidonotworking
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