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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 3
Toronto, ON 5
Bayham, ON 1
London, ON 5
Deep River, ON 1
Ottawa, ON 1
St. Catharines, ON 1
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Mr_Teekay
    jay makinze ❼ (@Mr_Teekay) reported

    hi @CRTCeng is @Fidomobile allowed to unilaterally increase the monthly price for service without any prior notice?

  • floofydoofbkup
    Pete (@floofydoofbkup) reported

    @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

  • Hendy111
    I Don't PC (@Hendy111) reported

    @Fidomobile why has it taken 7 phone calls so far, problem still not sorted out, for our Black Friday phone that never made it to us, was sent back to you, then cancelled and now you want to raise our monthly bill with no phone in hand yet. And we’ve been charged for everything.

  • _connorrr_
    connor (@_connorrr_) reported

    @Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.

  • Vince_Ltd
    Vince Ltd. (@Vince_Ltd) reported

    @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

  • Carlosl68910473
    Dragon (@Carlosl68910473) reported

    @Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash

  • MoralInsaan
    Moral Insaan (@MoralInsaan) reported

    @Fidomobile you are the worst service provider ever!!! What a shame you looting money on no grounds. What a shame!!!

  • Vince_Ltd
    Vince Ltd. (@Vince_Ltd) reported

    @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

  • RetroPixil
    RetroPixel (@RetroPixil) reported

    @Fidomobile it’s extremely frustrating not being able deal with billing issue same day. Only option is callback, I want a human now while on phone calling you. I’m owed $88 dollars still & virtual assistant is total bullshit. Once my term is done 100% quitting for competitor.

  • KismetBookClub
    Kismet Book Club (@KismetBookClub) reported

    @Fidomobile FIDO MOBILE ALERT!! Fido has switched 100% AI assistants. Mine cannot understand or help me. A human can call me back next week!!! My phone is cut off for no payment even tho it is automatic debit and i have money in my account. FIDO i have no phone service and i am HAPPY TO PAY! ALERT ALERT ALERT FIDO NO LONGER HAS HUMANS AVAILABLE FOR INCOMING CUSTOMER SERVICE CALLS Today is THURSDAY and a human can call next week!!!!!

  • SpirituallyFam
    Sarah Anderson (@SpirituallyFam) reported

    After months of trying to resolve ongoing billing issues with @Fidomobile — including data overcharges that occurred while parental controls were active — I’m still waiting for a fair resolution. Partial credits don’t fix the underlying problem. Families deserve transparency and accountability, not exhaustion and confusion. Too many families just concede and pay because they don’t know how to fight back — allowing millions to be made off a faulty system. I won’t quietly accept that. A full reversal and goodwill credit are fair, considering the time, stress, and system failure that caused this. @CCTS_CRTC

  • riz_mohamed
    Rizwan Mohamed (@riz_mohamed) reported

    @FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService

  • cleantecher
    cleantecher (@cleantecher) reported

    @lynn130415 no one @Fidomobile dosent let u cancel ur phone plan then @Rogers threatens u with credit score issues and then eventually ur phone is cut off. then they offer u deals for how much little they r willing to settle with u when u wanted to cancel the plan before accumulating charges

  • ryanavi21
    Silent Eyes (@ryanavi21) reported

    @Fidomobile @CBC @CP24 Dear Fido! Your customer service was best till few yrs back. Now, it's worst among all. To get hold of customer service, one has to wait almost a week. What a pathetic service..... I guess Bell is far better.... SHAME....

  • EmdNojan306
    Nojan Emd (@EmdNojan306) reported

    @Fidomobile another week went by and my voicemail is still in French. No support from Fido. I have been placed on hold for hours

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