Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 2 |
| Toronto, ON | 2 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ali Ahmed
(@dipbodom) reported
@Fidomobile made it so difficult to get an agent over the phone. The callback service is so bad. Today one agent called me and told me they need to transfer me to a different department and then hung up! #fido #terribleCS
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Carly 🐈
(@theregoesCarly) reported
@RJO1111 @Fidomobile @bell charges $12 a day as well. It’s terrible.
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Rico Lexy 🇺🇦
(@RJO1111) reported
how does @Fidomobile justify a $12 a day US roaming fee in 2022, when international roaming rates have never been lower? Robbery.
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Simon
(@Digitaldic3) reported
@BenKlass @FidoSolutions @Fidomobile I even tried another browser just in case. I saw that a js bundle and another asset returned 404 and assumed something bad happened on your end. Anyways I tried again now and it works.
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jzed
(@jzed7) reported
@Fidomobile I've been on loop for the past 3 hours! I contact an agent on your online chat and they tell me to call your customer service. Customer service is just a robot!!! The robot keeps telling me to check my texts but I'm calling you because I don't have access to texts
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CITTO KAIN
(@cittokain) reported
@Fidomobile Iv been with Fido for 20+ years, customer service is not acceptable anymore. Over a $400 deposit I am moving my entire family and business lines over to the competitor. This generations loyalty department is horrible. I advise against this company.
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Denis Seguin
(@deseguin) reported
@Fidomobile I paid my mother-in-law’s mobile bill but you keep texting saying it’s not paid and you will cut her off. Maybe if you had a customer service number we could sort this out.
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Gurtek
(@gurtek007) reported
@Fidomobile i want to change my registered ID .. Earlier it was a foreign Id but now i have a Canadian id i.e Driving licence. can u help?
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Basil Al-Dajane
(@baldajan) reported
Truly amazing! Got a new iPhone. @Fidomobile (Canada) doesn't support eSIM transfer. I have to walk over to the Fido Store and pick up a new QR code... and I'll be charged $10+tax for a piece of paper that has a QR code printed on it to activate an eSIM...
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Alan 🇺🇦 (He/Him)
(@24SevenZen) reported
Anyone on @Fidomobile? Their new AskJack customer service system is the WOOOOORST. You can’t call them to talk to a rep anymore. It defers you to AskJack to schedule a callback. Just tried that and it said to call to get a code to return to AskJack to schedule a callback. WTF!!?
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jzed
(@jzed7) reported
@Fidomobile Why are your agents giving out phone numbers for customer service that have been disconnected???
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arusha
(@Abbaniii) reported
leave it up to @Fidomobile @FidoSolutions for offering you amazing plan packages for being a loyal customer 🫶🏻🫶🏻🫶🏻
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mohammed azher
(@Afrozinfysys) reported
@Fidomobile Internet not working on my street in Pickering. Please reach me I trying to call CS no response.
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Alicia Key
(@AlishKey) reported
@Fidomobile I’m very unhappy with the technical support you provided from PEI (between 7:00-7:30pm) because there is nothing professional about them hanging up. #Rude
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erteo
(@ouatatow) reported
@Fidomobile @CRTC @Rogers WARNING about Fido Roam, I got charged $15/day on a recent trip, even with foreign SIM card. Just turning off airplane mode when landed will charge a roaming fee. Shame on you, and your sneaky shady $ grabbing practices. Def changing service! #dishonest
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