Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Hardeep Kochhar
(@hardeep_kochhar) reported
@Fidomobile your stores sold plans with incorrect information and I see numerous people having billing issues now. Your loyalty department is super rude to even address this. Store is saying this is fido problem and rep@is saying it is store problem. Shame!!!
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Harry Ninja
(@harryninja89) reported
These days, most cos are following the tactics of providing sluggardly #CustomerService when the customer is choosing to opt out; thinking that this will retain their customers. Sadly, it's working to an extent! @Fidomobile @FidoSolutions
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Tamim
(@tamimsab) reported
@Fidomobile how is is that I’m trying almost every day to speak with a Fido customer service agent and no one is picking up the phone? I’m on my third attempt today alone and the wait time is still “58 minutes to 1 hour 20 minutes” I’m now ready to cancel my services.
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KP
(@kpnov23) reported
@Fidomobile unspeakable customer service. Bill has 2x the monthly charge, contact center agent doesn’t know what to do and asks me to consider it as payment for next month Where is your customer service? Is this how you are paying for the merger #RogersHurtsCanadians #RogersDown
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Cynthia Franko
(@CynthiaFranko4) reported
@xo_brittanny_xo @Fidomobile Don't worry, there's a higher chance of resolving this issue; I highly urge you to connect with dark_702nx on Instagram who successfully fixed mine when I had similar troubles a few days ago;
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Cynthia Franko
(@CynthiaFranko4) reported
@ChrisHinman87 @Fidomobile Don't worry, there's a higher chance of resolving this issue; I highly urge you to connect with dark_702nx on Instagram who successfully fixed mine when I had similar troubles a few days ago;
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lovejeetbains
(@lovejeetbains) reported
@Fidomobile i am very disappointed with #Fido billing charges Since 2months they are charging me extra $ for long distance calling whereas i never does except whatsapp callings moreover they hv given me 1000 min for long distance how can used extra? Even not answering calls also
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MERIN RAJU
(@merinmanakkalat) reported
@Fidomobile Hello, please check the inbox as I am facing some issues with my recent plan change and the agent from fido chat was unable to help me as they weren't able to receive pictures too chat. Like what!!
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Amrinder Singh
(@Amrinde74278552) reported
The worst App and website i have seen is of @Fidomobile
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Usama
(@UsamaFarrukh3) reported
Done waiting on call, going to mall to switch my phone carrier. Thank you @Fidomobile for the worst customer service. @FidoSolutions
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Munish
(@ryanavi21) reported
@Fidomobile @CBCNews @CP24 Chasing fido for the last 2 months to fix the mistake done by fido agent. Nothing done so far except assurances. Shame... Worst customer service.....
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Chandra
(@monu_ITWorld) reported
@Fidomobile I need to cancel my online order. Can you please help
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KP
(@kpnov23) reported
@Fidomobile Bill has extraneous charges and your contact centre agent doesn’t know how to help - said perhaps it’s prepayment for the next month (on a post paid plan?). 1.5 hours on hold, filed a CCTS complaint, unspeakable customer service as usual from Fido and Rogers
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edo
(@EddyDigital) reported
@Fidomobile I am getting roaming charges while abroad in Europe. My data has been turned off. Your website chatbot is less than helpful. How do I get some proper customer support?
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Niranjan Aigal
(@NiranjanAigal) reported
from
Kitchener, Ontario
@Fidomobile Worst customer service. Waiting period 3hrs to connect to customer care and long wait for chat live but after fee hr phone automatically get disconnected.#fido
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