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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • vivekrautela01
    Mr. Rautela (@vivekrautela01) reported

    @Fidomobile Is there any issue going on with Fido network in waterloo region? I have 2 connections from Fido and both are not showing any connections from morning. Can’t call customer service or chat due to unavailability of call or data services.

  • MillieLake
    📖 𝓜𝓲𝓵𝓵𝓲𝓮 🥰 (@MillieLake) reported from Halton Hills, Ontario

    @Fidomobile if this outage goes on for a lengthy time can we get rebates on our plans for the day(s) it was out? Im not hating I'm just wondering.

  • bethjosquat
    Beth (@bethjosquat) reported

    Hey @Fidomobile I was told I wouldn't be charged a set up fee by two reps and I just got my bill and there it is 🙃 can't call so what do I do to fix?

  • harryvani
    Harry Potter (@harryvani) reported

    @FidoSolutions @Fidomobile - It is more than 16 hours of outage. It is unfortunate that Canada is not opening up to competition. We have most expensive plans. So why can' t we get back up quickly? #fidooutage. Is profit your only goal and not service?

  • kingmagemtl
    OrlandoMagic (@kingmagemtl) reported

    @LifeLoveVancou1 @Fidomobile If I don’t get a credit of some sort you gonna loose me as a customer

  • amanhansra2008
    aman hansra (@amanhansra2008) reported

    What happened?there is no service from morning @Fidomobile @FidoSolutions #calgary

  • TorontoLiveNew1
    Toronto Live News (@TorontoLiveNew1) reported

    @FidoSolutions @Fidomobile I call on fido mobile customers to unite in suing this horrible company in court!!!

  • Erik0326
    Erik (@Erik0326) reported

    @FidoSolutions @Fidomobile Interruptions?!? When the network is down completely, that is not an interruption! Why did it take so long for Fido to say anything!!!

  • L_Dworks
    Lindsay Dworkin (@L_Dworks) reported from Toronto, Ontario

    Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?

  • MsAgosti
    kristina agosti (@MsAgosti) reported

    @FidoSolutions @Fidomobile I can’t get 911 either #fido #fail

  • essiambrekevin
    Kevin (Blue) Essiambre (@essiambrekevin) reported

    Hard to run a business when @Rogers and @Fidomobile has outages. Can't do curbside pickup either... #cellphone #networkdown #fail

  • LifeLoveVancou1
    LifeLoveVancouver (@LifeLoveVancou1) reported

    @kingmagemtl @Fidomobile Me personally. After this I'm leaving. They can pay themselves for their phone and any breakup fees. In 30 years I never heard of nationwide wireless outage in peaceful time.

  • chi_tat_chow
    Tat Chow (@chi_tat_chow) reported

    @FidoSolutions @Fidomobile With fido network down, i wonder how many businesses are losing money because of this.......cause i am!!!

  • AbhaK24
    a k (@AbhaK24) reported from Kitchener, Ontario

    @FidoSolutions , @Fidomobile , @Rogers #fidodown #rogersdown no network since midnight of 19th April for call + data .

  • alxnov
    Alex N. (@alxnov) reported

    @Fidomobile the outage is still ongoing. Will you release a post-mortem on the incident after service is restored?

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