Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Ottawa, ON | 2 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Karan Mehta
(@karanmehta1408) reported
@Fidomobile Having problems over porting!
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Steve
(@CrazySteveC) reported
Who is going to reimburse me for lost incoming your data services are down? @Fidomobile
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Warren
(@realtworoosters) reported
@Fidomobile I had a lengthy chat today with a promise of a fee change, asked for a transcript. 4 1/2 hours later no transcript. Help please
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Edgar M. Toro
(@edgarmtoro) reported
Hey @Fidomobile @FidoSolutions your service has been spotty over the last week in Ottawa K1T 1T2, its so bad, I cannot even call you! Network busy, voice service not available, low quality in the calls, and calls dropped, and direct to voice mail? Are you having network issues?
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Benji
(@benwdavies) reported
@Fidomobile Both times I have called support support I’ve waited 35 min + and been hung up on BOTH times. Terrible customer service. No internet and draining my data to WFH.
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Alex.Daniels8
(@Daniels8Alex) reported
@Fidomobile I have been a customer since 2014. Every 2 years when signing a new contract, Fido would always give you something for being a loyal returning customer. Apparently that is no longer the case and customer loyalty is not worth anything. Why would you encourage hopping?
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile @FidoSolutions Rogers/ Fido...network outage again....Canada's worst network ...#CTO Rogers you should resign
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Insanartist (ENG/FR)
(@TheInsanartist) reported
Hey @Fidomobile I know sometime an item can't be availlable, but when it's a used one on your site and it can take up to 2 weeks to ship it, I rather have the option to cancel a two years plan and bring my old one instead so I can use the service i'm paying with a working cell.
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Martin Karam
(@MrtKaram) reported
@Fidomobile black friday #promotions are an absolute #scam. If you are a #LOYAL customer you cannot benefit unless you make an upgrade. And the amounts they advertise differ from one store to another!
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MaighreadMcKeigh
(@MinaMcKay79) reported
@Fidomobile THANK YOU. Sincerely, a resident of Hope who does not have internet access currently because Shaw is down
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Sanki पठान
(@sanki62136281) reported
@Fidomobile @FidoSolutions Cheated by you! Feeling really bad
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steve
(@yapbang) reported
@Fidomobile AVOID FIDO. I have never experienced a company that makes mistakes with zero accountability. 15 calls to customer service for over 10 hours on the phone to fix a problem that isn’t even my fault.
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Michael Buckley
(@datadefensionis) reported
@Fidomobile I'm a long time customer eligible for an upgrade. Wondering if there is any Black Friday magic you can do for me on a Pixel 6 Pro? If you're operating in Kelowna, I hope you are safe with the crazy flooding.
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Ali Khan
(@AliSBT21) reported
@Fidomobile It's joke nothing poor service , poor deals bad extra service just wasted time
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نیلا
(@neelarosee) reported
if you wanna wait 2.5 hours on hold then have the agent hang up without getting any service call @Fidomobile :/
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