Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions

  • jojo2739 Joyce (@jojo2739) reported

    @Fidomobile network has been on and off for the past hour, also unable to make any calls even though it shows there is signal...

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @howardruns @Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions

  • GhantaBabaJiKa Ashish Mehra (@GhantaBabaJiKa) reported

    @Fidomobile I had ordered a device 10 days ago. I have no idea whats happening and the excitement is already down the drain. While placing the order, it was mentioned I would get it in 2-5 days but I havent received any update on it yet. I have to travel on Saturday and I need it

  • ChelseaP_PR Chelsea (@ChelseaP_PR) reported

    what happened to @Fidomobile they use to be so amazing w customers even better because you never needed customer service. Now it’s seems every issue takes 4 calls/transfers. And then a follow up bc of issues. I just wanna give you my money and have a plan & phone that works 😢

  • kendroiddddd Ken 🌻🇭🇰🗽 (@kendroiddddd) reported

    @Fidomobile Hi, need help. I ordered a phone last Saturday. Pretty sure I completed the whole process. I didn't get any confirmation email and there is nothing on my account page. What happened?

  • simowastaken СИМО (@simowastaken) reported

    I'm never going back to @Fidomobile ever again The amount of spam calls and texts I get from them now are insane I should change my number

  • UdbhavZaroo Udbhav (@UdbhavZaroo) reported

    @FidoSolutions @Fidomobile Appreciate the quick resolution Van from your team could provide me. I wish all your customer support staff had the same intent. Thankyou so much

  • jay_larose Jay Larose (@jay_larose) reported

    @Fidomobile Hey! I am in Ottawa and haven’t had wifi for 3 days due to storm.. they’re saying it might be another 2 days before we get it back. As a loyal customer of over 20 years w Fido is it possible to get additional data?!? I have a 2.5 year old and she needs entertainment!

  • mhar2004 SuperBat (@mhar2004) reported

    @Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!

  • TVFanatic8 TV Fanatic (@TVFanatic8) reported

    All the big communication companies @Fidomobile @rogers really do not help their staff support their customers. 4 days without internet and all the staff can give is 5GB bonus. After 4 days you would expect the companies to have a better solution. #ottawaoutage #fido #Rogers

  • BraydenPointers Karl  (@BraydenPointers) reported

    @Fidomobile FAM FIX YOUR ******* INTERNET SERVICE

  • YVRSharePoint Vancouver Sharepoint (@YVRSharePoint) reported

    @Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with

  • GarfUrbanism Garfield Wayne (加菲), PhD (@GarfUrbanism) reported

    Had three horrific conversations with 2 utility service providers @Fidomobile and an academic institution today @ucanwest. Glad I have options to change my service plan & select another school to continue my Exec. Edu. Nobody pays attention to customer service anymore?

  • Persianars SHAMS E MAN (@Persianars) reported

    @Fidomobile @FidoSolutions worst networks ever worst prices 😡🤬 my home internet is out since last night still I am being charged for nothing no compensation if it’s not stealing what is it it’s happening every others day, I am missing my school classes

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