Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • iambhargavpatel Bhargav Patel (@iambhargavpatel) reported

    13) I've even asked the agent as an exception if he can put those charges under "Int'l Long Distance Saver" OR Add one more "$5 1000min Int'l LD Add-on" then I can pay for the addons and for whatever the difference is afterwards, but he couldn't help me.@koodo @Fidomobile

  • randomlyoutput Dave (@randomlyoutput) reported

    @Popehat @Fidomobile As in you’re getting marketing from fido or they’re using a fido address? The latter would be really weird because fido doesn’t offer email service.

  • singhnavnoor Navnoor singh (@singhnavnoor) reported

    @Fidomobile I didn't get my 5GB free data for the day when your servers were down. They said I'd get it in the August cycle. Now The customer care executive is saying that I didn't "ask" for it. What kind of terrible service is this??

  • HornbergerMgmt Hornberger Mgmt (@HornbergerMgmt) reported

    @Popehat @Fidomobile My god. You wouldn’t wish Canadian telecoms on your worst enemy.

  • pchuang1979 Paul Chuang (@pchuang1979) reported

    @Fidomobile , please tell your call centre agents to not lie to your customers. If you are not willing/can't provide credit to a customer, do not tell the customer that you have given them the credit just to get them off the phone.

  • TDTherrien Theresa Therrien (@TDTherrien) reported

    Has anyone made a complaint to the CRTC? We have been trying to straighten out a problem with @Fidomobile for over six months and they just rebilled again us for a down payment they weren’t owed and had finally refunded two months ago. We want to know what to expect from the CRTC

  • MREGilroy Mat Gilroy (@MREGilroy) reported

    @Fidomobile your "new" customer service system is terrible and I don't mind saying so. I rarely complain or even tweet (have a look). Speaking with a human should be easier. (been texting for the last hour with no resolution)

  • ChanceKJ Chance K. Johnson (@ChanceKJ) reported from Calgary, Alberta

    @Fidomobile Why you haven’t added AppleWatch plans yet is criminal. I just preordered the new Ultra, my first cellular watch, and as a Fido customer for 15 years it’s seriously making me consider switching to one of the other non-Rogers owned networks.

  • Westew071 Wesly (@Westew071) reported

    @Fidomobile Internet outage again? I live in Richmond Hill...

  • ASANRidvan Ridvan ASAN (@ASANRidvan) reported

    150$ isn’t gonna make me poor or rich I will pay this but consider me gone and will be letting everyone in my family and friends know to find better company. @FidoSolutions @Fidomobile @fido

  • ashleighaddison Ashleigh Addison (@ashleighaddison) reported

    @Fidomobile @CRTCeng we need better options. Our hands are tied. And I find the quality of customer service has gone down as well. Part of why I loved Fido was the customer service. @FreedomMobile I'm looking for options!

  • BarrhavenGuy Barrhaven Guy (@BarrhavenGuy) reported

    @CBCOttawa If @RogersHelps or @Fidomobile dare ask me for my ID, which is not a legally enforced requirement, they had better be ready to come outside and cancel my account on the spot. They have no power to ask to see any of my ID unless I'm signing up for something.

  • MeherzanP999 Meherzan Pardiwalla (@MeherzanP999) reported

    Saw my bill today and realised how they charge extra for mobile plans. Extremely Unprofessional Staff and False Promises by @Fidomobile. Stealing people’s money by issuing fraudulent offers to customers. Worst customer service reps!! People be aware of such activities.

  • kabirtoronto82 Kabirtoronto (@kabirtoronto82) reported

    Been trying to get in touch with @Fidomobile customer service or book a call back. How do I contact you'll??

  • ashleighaddison Ashleigh Addison (@ashleighaddison) reported

    @Fidomobile you literally left people without the ability to call for help two months ago. Not to mention the many blackouts that impacted presentations I had and even a big a test.

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