Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Cambridge, ON 2
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • seonhosii1972 Seonhosii1972 (@seonhosii1972) reported

    @Fidomobile Hi, trying to very hard to settle up my account since October 2022 and my account has been cancelled since Dec 2022 but I keep getting billed. Why? Can a supervisor or manager please help me here. Thanks.

  • Utkarsh04351862 Utkarsh Pandey (@Utkarsh04351862) reported

    @Fidomobile @FidoSolutions Irecieved a mail claiming that I'm liable of 288CAD as a phone bill to Fido but I don't have a postpaid account at Fido I have a prepaid account. And all the information that it is mentioning is wrong about me. It's just the mail, which is correct Help

  • KierstenHanly Kiersten Hanly (@KierstenHanly) reported

    Honestly, @Fidomobile sucks. But also, what phone service in Canada doesn’t? I just tried to find out about roaming usage, was told I couldn’t, then 1.5 hours later was told I hadn’t used any data today.

  • JosiahMarti76 Josiah Marti ✝️ 🇺🇸 (@JosiahMarti76) reported

    @CryptoSnayan @Fidomobile And sometimes I tweet things that are 2000 years old, and still true. Gosh have you got it bad. You really do need to get a life.

  • CareyBolam Carey Bolam (@CareyBolam) reported

    @Fidomobile Why are you willing to lose a customer over less than $150

  • Utkarsh04351862 Utkarsh Pandey (@Utkarsh04351862) reported

    @Fidomobile @FidoSolutions Help me sort out this mistake, Please.

  • ElegantKa0s Elegant Ka0s (@ElegantKa0s) reported

    @Fidomobile I can't log in to my account on the app. Since the update in Sept. It keeps saying "Something went wrong, we've hit a snag". How can I fix this?

  • Larrino204 larry p (@Larrino204) reported

    @Fidomobile pretty great I get a certified pre owned phone and it doesn't even work, then I contact customer support get the run around and only to. Find out you guys don't even have a replacement for the phone I want.....

  • bhoetuk urgensangye (@bhoetuk) reported

    @FidoSolutions @Fidomobile - my $30 a month plan and instead I get charged $96. Called the rep but I was told, it’s a known billing issue. I was told I’d get a email stating it’s been fixed but haven’t received any emails and it’s been more than a week. Very disappointed with Fido!!

  • corporatemayor corporatejohn (@corporatemayor) reported

    @Fidomobile thirty-two years as a fido customer coming to an end. To expensive and no deals. I hear public mobile is more reliable and much cheaper.

  • Jashank Jashank Parekh (@Jashank) reported

    @Fidomobile I placed a move order for my internet and you guys canceled service on my existing address!

  • neesh_diary O (@neesh_diary) reported

    So disappointed in @Fidomobile service. I was on hold for 40 mins and as soon as I get in contact with a worker I get cut off. I really hope someone can get back to me Because I don’t want to wait on hold for so long again

  • EmeleighSab 𝓔𝓶 𝓢𝓪𝓫 🌻 (@EmeleighSab) reported

    @Fidomobile your customer service is atrocious.

  • rishabh_rg rishabh gupta (@rishabh_rg) reported

    @Fidomobile hey Fidomobile, 30th January is not 31st January and when you commit to something make sure you be on it and not leave the customer without internet service. This was unacceptable, highly dissatisfied and disappointed, that's not how you treat a loyal customer

  • FreshPriiincess FP (@FreshPriiincess) reported

    Outages and service interruptions every other day. Reduce the monthly bills oh @Fidomobile

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