Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • LouisPDemocrat Louis Desjardins 🇨🇦 (@LouisPDemocrat) reported

    @Fidomobile For phone support, current wait time is between one hour and one hour and fifteen minutes. In that length of time I can have a Public Mobile SIM card installed and forget all about dealing with Canada’s most intermittent network.

  • merinmanakkalat MERIN RAJU (@merinmanakkalat) reported

    @Fidomobile Hello, please check the inbox as I am facing some issues with my recent plan change and the agent from fido chat was unable to help me as they weren't able to receive pictures too chat. Like what!!

  • Rawch18 Chamyong (@Rawch18) reported

    @FidoSolutions @Fidomobile When will service be restored, still down since yesterday morning. Got an email saying that it was repaired this morning but it's not. Spoke with tech support 3 times which hasn't helped.

  • JaeDion_ JaeDion (@JaeDion_) reported

    @Fidomobile Your Internet is trash, I'm always having connection problems since I've been with you guys, and I'm going to find a new provider.

  • petermaster10 threadguy.eth (@petermaster10) reported

    @monu_ITWorld @Fidomobile Avoid getting scammed I will advise you wait on support teams or rather contact @Liltoosi they are reliable too.

  • Coupe96 O a (@Coupe96) reported

    @Fidomobile I have been waiting for my phone for over a month and still not shipped! Worst carrier service ever!

  • Chiraggun Chirag Maheshwari (@Chiraggun) reported

    @FidoSolutions @Fidomobile Customer executive is telling we cant mention this in contract , this is not the service that is expected from FIDO., please check and revert.

  • EddyDigital edo (@EddyDigital) reported

    @Fidomobile I am getting roaming charges while abroad in Europe. My data has been turned off. Your website chatbot is less than helpful. How do I get some proper customer support?

  • wadile747 Hitesh Wadile (@wadile747) reported

    @Fidomobile your customer service is the worst service. Trying to connect with your customer care for the last two days. But no one is responding

  • urjajain2 Urja (@urjajain2) reported

    Hi Fido, I have been charged $68 unnecessarily for making international calls when my plan includes 1000 mins of free international calling. I called your customer care but they have been of no use and very rude. PLEASE HELP! @Fidomobile @FidoSolutions

  • KaeliTheKool KaeliTheKool (@KaeliTheKool) reported

    After 20 years as a @Fidomobile customer, I left today for @Rogers (which I realize is the same company). September 26, 2002-December 28, 2022.

  • Rajjosh98715283 Raj S Joshi (@Rajjosh98715283) reported

    @Fidomobile extremely unsatisfied with the service given by fido, They dont listen to customer problem . Big mistake to be a fido customer, there are better plans with other carriers and much good customer service.

  • lovingsam dhruv sharma (@lovingsam) reported

    Please be advised dont use @Fidomobile as your mobile service provider. They fool you quite nicely and then charge you 500 dollars extra for no reason, then you decide to quit with fido and then they would call you back after 1 month giving you great deals to come back to them

  • ruchijain_15 Ruchi Jain (@ruchijain_15) reported

    @Fidomobile I was trying to port my number for past 3 days. Not a single customer service person was able to help me out. I am just being transferred form one department to other. And now they are saying. Even though my number is not ported, I have to pay? Why? Worst service ever

  • xo_brittanny_xo 𝕭𝖗𝖎𝖙𝖙𝖆𝖓𝖞 (@xo_brittanny_xo) reported

    Is anyone else having issues with @Fidomobile internet

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