Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 4
London, ON 2
Vancouver, BC 2
Ottawa, ON 2
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • BrettPlayford Brett Playford (@BrettPlayford) reported

    @Fidomobile every time I call you it seems we loose connection between us because of you always hanging up on me and you say your number 1 in customer service where are you getting your numbers from the people who you don't hang up on what is 90%

  • AmrinderSingh_9 Amrinder Singh (@AmrinderSingh_9) reported

    @Fidomobile pathetic customer service......

  • Shiv030609 Shiv (@Shiv030609) reported

    @Fidomobile if I have to give you an award for worse service that is made for you. Your agents are not helping. I am fed up with your service. Worst internet service I have ever seen even though I am unable to make whatsaap call. Please do not buy Fido.

  • paper_to_pixels meera (@paper_to_pixels) reported

    y I ain't got no service today n yesterday @Fidomobile what's going on yall

  • katyaniki катуа (@katyaniki) reported

    @Rogers & @Fidomobile internet has been down for a week. Both technicians seen at the building and nothing is fixed, no credit has been given to anyone affected in the building and our work disrupted for days for those who work from home. What kind of service am I paying for ?

  • onlychristsang1 Chris Tsang (@onlychristsang1) reported

    Again! @Rogers and @Fidomobile @FidoSolutions are down again! I’m at work with 0 data…using work WiFi…and here I am thinking underground was an issue. 😑 #fridaymorning Maybe the end of the year I will…😑

  • HornbergerMgmt Hornberger Mgmt (@HornbergerMgmt) reported

    @Popehat @Fidomobile My god. You wouldn’t wish Canadian telecoms on your worst enemy.

  • mariapin777 Maria (@mariapin777) reported

    Can a customer service representative give me a call back from @Fidomobile I'm really sick of trying to get in touch with someone who could help me. I'm out of patience to get my issue resolved. Just thinking to port my service if it keeps going in.

  • spoonfed24 cleo (@spoonfed24) reported

    @Fidomobile terrible terrible terrible cx service. You just lost a long time cx. 👍

  • laineyk25 Lainey K (@laineyk25) reported

    @Fidomobile so what’s the plan? No internet service on my phone all weekend? I paid my bill and I gave. I service? Wtf

  • Arlene_UX Arlene (@Arlene_UX) reported

    Charged $108 for use less than 48 hours with Fido. And in those 48 hours, I cannot register my fido account because of "tech problem"(customer service told me). Cancel fido plan and then got this bill. Must say Fido should be Global 1st profitable company. @Fidomobile @Rogers

  • meet_rachhadia Rachhadia Meet (@meet_rachhadia) reported

    Rubbish customer service @Fidomobile @FidoSolutions Waiting in queue for about 4 hrs now via ask jack.

  • Tony14236731 Tony (@Tony14236731) reported

    @Fidomobile phone call service agent Cathy is so crude. After I asked questions, she didn't enter my account and said fido system did like that never answer my questions.

  • randomlyoutput Dave (@randomlyoutput) reported

    @Popehat @Fidomobile As in you’re getting marketing from fido or they’re using a fido address? The latter would be really weird because fido doesn’t offer email service.

  • DinaAlShibeeb Dina (@DinaAlShibeeb) reported

    Second time this month I experience #wifi outage. @Fidomobile --- is this normal? Apparently there is fire near the #Hamilton area affecting the service. :(

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