Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 6
Toronto, ON 5
Parksville, BC 3
Edmonton, AB 3
Wolfville, NS 3
Gatineau, QC 2
Whitby, ON 2
Cambridge, ON 2
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Mississauga, ON 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • AaronHoward9 Aaron Howard (@AaronHoward9) reported

    @Fidomobile I can't be the only one but I haven't been able to make or receive calls for the last 2 days. I've tried calling the customer service but 😔. Please help #service #needhelp #fixthis

  • roonie742 Roonie ♥️ (@roonie742) reported

    @Fidomobile I waited on hold for 2 hours today, only to be hung up on after trying to find a solution to the problem we've been having, which was caused by an employee not doing their job properly prior to today. I was beyond fed up, what has happened to your company lately?

  • hkmi878 Harsh Modi (@hkmi878) reported

    @Fidomobile The ambassador team also cant do anything as same as your in store person and absolute failure customer service team. I filed 7-8 complaints still no solution. You dont respect the customer while its still with you.

  • DanielleJN4 DanielleJN (@DanielleJN4) reported

    @Fidomobile when my plan is up I am going to tell you guys to go **** yourselves for good and I am going yo tell everyone how many ******* lies I was told. Told tablets were free with data plan only to find out I am $ for them @JustinTrudeau time to stop this ******* bullshit!

  • PeGe07064817 PeGe (@PeGe07064817) reported

    @FreedomMobile my service hasn't been working since Monday, I've been on the phone with you guys longer than I've seen my friends this week trying to fix this and no one has been able to help....I think I'm switching to @Fidomobile

  • UFIIT1 Crazy world (@UFIIT1) reported

    @Fidomobile when I travel. Please check your records and you will see how many times I called your support or customer service lines in the last 6-7months. I often was placed on hold for sometimes over an hour. Please check. It was a 519.....number. How are you charging me for ca

  • crouhana Cee 🏳️‍🌈 (@crouhana) reported

    Hey @Fidomobile @FidoSolutions, when are you going to launch Esim support for Samsung galaxy S21 on Android 12? 🤔

  • OsamaUpset Sad Osama (@OsamaUpset) reported

    @Fidomobile fix this damn outage 😕

  • GURINDERDEV GURINDER GHOTRA (@GURINDERDEV) reported

    @Fidomobile Hi I bought a Pixel 4 XL from you. Need help with the device as it would restart multiple times. Please advise who to contact in Fido for the same. Thank you.

  • RanjithsHandle ranjith (@RanjithsHandle) reported

    @Fidomobile Hi, How soon after activation can i cancel my internet account without charges?

  • Richa18278517 Richa (@Richa18278517) reported

    @Fidomobile i'm very very disappointed by service, no one answered while i call on customer service. internet speed dropped gradually, took 2,3 days off. please i want someone to fix asap or i'll get other ISP. 😣😣😣😩 fido👎🏻👎🏻👎🏻

  • DeeeSarbs dannysarbs (@DeeeSarbs) reported

    What's the point of paying Rogers 100 bucks a month to get 10 GB and they slow your data way the hell down @Rogers @Fidomobile what up???

  • Kumar_Andhra Kumar (@Kumar_Andhra) reported

    More than 10 days since I ordered a mobile phone. The device hasn't been shipped yet. Truly horrible service! @FidoSolutions @Fidomobile

  • DIDARSI23648290 DIDAR SINGH (@DIDARSI23648290) reported

    @Fidomobile it is pathetic service of Fido. I had technical issue from the last to day to make international call. I called to the service customer regarding after putting on me hold for hours they disconnected my call. it is very bad. It is not professionalism with customer.

  • craighaney Craig Haney (@craighaney) reported

    Hey @Fidomobile, my daughter got exactly 18 (!!) spam calls today. This lack of security and customer service is unacceptable. Fix it or both of us are gone!

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