Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Richmond Hill, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Samanth88559424 RideTheWave..... (@Samanth88559424) reported

    @Rogers @Fidomobile since yesterday I'm getting internet blackout once every 20 mins...sometimes lasting up to an hour + at times. Fido I'm using way more of my data than I would like. What's happening? When will this be fixed?

  • happy_chappyy Ethan Chapman (@happy_chappyy) reported

    I’ll be leaving @Fidomobile at the end of my contract (2 months to go). Any network suggestions? I’ve heard good things about Telus.

  • kalevhunt Kalev Hunt (@kalevhunt) reported

    hey @Fidomobile any reason why my LTE service is not working? had to switch to 3G to get data

  • FidoSolutions Fido Solutions (@FidoSolutions) reported

    @doe_nadine @Fidomobile Hey, Nadine! Majority of our customers' have been restored, we're working hard on the remaining of our customers! You will receive a credit on your account equivalent to two days of service. Don't hesitate if you have any other questions! -Rania

  • Katlynn_shelby Katlynn (@Katlynn_shelby) reported

    @Fidomobile @RogersWireless LOL you disrupt our lives, put people in danger, affect peoples incomes and your giving us a day credit??? Like…. $6??? Get ******. Contract is up in September, guess who we aren’t renewing with??? Two times in two years, no service for a day.

  • FainatsNavneet Love.Fainat0729 (@FainatsNavneet) reported

    What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

  • Dianahan311 Diana C (@Dianahan311) reported

    @Fidomobile I just received the email from the CEO, said the service is been restored, but as now, Sunday mornings 8 am, I still can’t use my date, can’t texting?!

  • 93aklee a. 李金妮 😤 (@93aklee) reported

    those stupid twerps at @Fidomobile raised my phone bill and thought i wouldn't notice? and doing this ON the day of their nationwide service outage? the ******* audacity

  • pradpsh Pradeep Sharma (@pradpsh) reported

    @FidoSolutions @Fidomobile Well I lost 400$ because of this I’m totally relying on internet or on phone so who will compensate my money just sorry no way l definitely find another network or else compensate my money and I’m sure about this

  • ManuelVeth Manuel Veth (@ManuelVeth) reported

    Appreciate the apology from Rogers but a one day credit is a joke especially as my @Fidomobile is still having massive issues today. I think at this stage the entire month should be free.

  • A_D_J A J (@A_D_J) reported

    @Fidomobile Did you just confirm in DM that it's Fido's official policy not to share the requested email with the paying customer? If so, can you share the official policy document or language in the contract saying such information will not be shared?

  • spaciekadet spaciekadet (@spaciekadet) reported

    @Fidomobile I’m not upset about my phone services being down, although I do expect reimbursement for that day, I will say, the lack of services showed how no one ever calls or texts me anyways, and I’m okay with that. So, thanks.

  • FainatsNavneet Love.Fainat0729 (@FainatsNavneet) reported

    What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

  • Sabre772 Sabre77 (@Sabre772) reported

    @Fidomobile why is your service so lousy

  • sysrom system romance (@sysrom) reported

    @Fidomobile 5) I wasn't able to talk to a customer service agent today, and instead was given a link to a virtual assistant that made me jump through some hoops to schedule a callback. I am going a little bananas here.

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