Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Mississauga, ON 3
Parksville, BC 3
New Westminster, BC 2
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • nautilat0r Tanner (@nautilat0r) reported

    @Fayoung89 @FidoSolutions They should apply some sort of credit to every customers account 💯% becauee this falls back on @Fidomobile. Credit your customer with something

  • rainbow_amanda Amanda Leliever (@rainbow_amanda) reported

    @Rogers @RogersHelps @Fidomobile #rogersdown #rogersoutage all the customer service reps deserve a few drinks once this gets sorted out. Please remember that it's not their fault, they are working from home & having issues themselves. Remember 2 b kind, even tho it's frustrating

  • gillow_nancy69 Nancy Gillow (@gillow_nancy69) reported

    @Fidomobile, been without phone service all day. I’m sure not having my only source of telephone conversation and data unavailable to me for a full day (and it continues) will be reflected in my next bill.

  • _BobbyMinhas Bobby Minhas (@_BobbyMinhas) reported

    Only took you guys 24 hours to fix the outage... finally back up and running bout time @Fidomobile

  • ItsPrettyMaymay Simply May.. (@ItsPrettyMaymay) reported

    @Fidomobile Im expecting a big credit on my next bill! This service interruption is unacceptable! #fidodown #fidooutage

  • advergirling Advergirling (@advergirling) reported

    Sending some love to the customer service peeps @Rogers and @Fidomobile along with everyone trying to repair things. It sucks to have to deal with so many angry people at once especially during a pandemic. Be kind.

  • keithwattsradio Keith Watts (@keithwattsradio) reported from Welland, Ontario

    Oh, boy, is this @Rogers and @Fidomobile outage ever going to make it into my radio show on Thursday. Nothing should take almost 24 hours to fix when it comes to a wireless network.#fidodown #rogersdown

  • DaddysRozay Thiqué (@DaddysRozay) reported

    @CaitieRage @Rogers @Fidomobile ABLEST AS ****! I literally have solidarity anxiety for you and others today. Doctors don’t even go into the office neither do their staff, they call you from cellphones/home phone. There is no way to just reach them, also like NO ONE KNOWS HOW LOMG IT WILL TAKE TO RESCHEDULE!!

  • ShamusMcfamous Shamus McFamous (@ShamusMcfamous) reported

    @AboutRogers @Fidomobile Uhm, one piece of equipment can take down your whole network? Seriously? Nope not buying that. You guys have redundancy’s for everything. This reeks of ransom ware hacking

  • DaddysRozay Thiqué (@DaddysRozay) reported

    @CaitieRage @Rogers @Fidomobile I can’t even spell I’m so angry LOL *ableist. People just need to stop they don’t understand how much crap people that need health care have been going through

  • jakkkkes J (@jakkkkes) reported

    @FidoSolutions @Fidomobile Intermittent? **** you fido

  • rookiebynature Ashabi.ca (@rookiebynature) reported

    Still don’t have service @Fidomobile @FidoSolutions

  • ButtahBelieve Buttah Believe It! 🏳️‍🌈🇨🇦🤦🏻‍♀️ (@ButtahBelieve) reported

    @FidoSolutions @Fidomobile Ok what's going on? This is ridiculous. It's been almost 18 hours! This isn't a "minor" or "intermittent" issue anymore. Why can't you tell us what's really going on? Did an asteroid smash into your satellite in space? I was with Koodo for over 10yrs and regret switching to Fido!

  • skyman_karfield Lucio Gutierrez (@skyman_karfield) reported

    @Fidomobile @FidoSolutions when is the service returning? Seriously, millions of customers are being affected and millions of dollars are being lost every hour. You guys know that. When is the service returning?

  • xlittletalks Kash A Falling Star 🌠 (@xlittletalks) reported

    Hey @Fidomobile @Rogers how do you plan to reimburse people for this outage? I may not make many phone calls but my dad's work relies on his phone and ???? Nothing???? all day ?????

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