Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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mehak brar
(@x_brar) reported
@Fidomobile seriousy so disappointed with fido services. I got 2 sim card from Fido on black friday. One for me and one for my brother and after a week both sim card stopped working..No service at all..and whenever i contact fido no one picks the call..
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Farhan فرحان
(@FQureshi89) reported
@Fidomobile are a bunch of liars who just don't want to take ownership of the issue but instead say credit will apply next month yet it doesn't. Bunch of crooked people at @Fidomobile
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Crazy world
(@UFIIT1) reported
@Fidomobile you?. I was often calling because I couldn't use my phone to call my bank or you on your 1800 number. This is so unfair and crazy that you can do this. I was told that it was a free call, and I promise you that I only called my banks customer service line and you. I a
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sammy
(@40Samchen) reported
@Fidomobile Could you please fix this issue to resume the internet ASAP
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Craig Haney
(@craighaney) reported
Hey @Fidomobile, my daughter got exactly 18 (!!) spam calls today. This lack of security and customer service is unacceptable. Fix it or both of us are gone!
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Crazy world
(@UFIIT1) reported
@Fidomobile when I travel. Please check your records and you will see how many times I called your support or customer service lines in the last 6-7months. I often was placed on hold for sometimes over an hour. Please check. It was a 519.....number. How are you charging me for ca
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Harsh Modi
(@hkmi878) reported
@Fidomobile The ambassador team also cant do anything as same as your in store person and absolute failure customer service team. I filed 7-8 complaints still no solution. You dont respect the customer while its still with you.
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Roonie ♥️
(@roonie742) reported
@Fidomobile I asked for a supervisor or manager multiple times and was told that is not possible. When did that change? Can customers no longer speak to someone with more knowledge when faced with an issue? 🤔 #overit #badbusiness #customerexperience
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Cee 🏳️🌈
(@crouhana) reported
Hey @Fidomobile @FidoSolutions, when are you going to launch Esim support for Samsung galaxy S21 on Android 12? 🤔
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DIDAR SINGH
(@DIDARSI23648290) reported
@Fidomobile it is pathetic service of Fido. I had technical issue from the last to day to make international call. I called to the service customer regarding after putting on me hold for hours they disconnected my call. it is very bad. It is not professionalism with customer.
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Roonie ♥️
(@roonie742) reported
@Fidomobile I waited on hold for 2 hours today, only to be hung up on after trying to find a solution to the problem we've been having, which was caused by an employee not doing their job properly prior to today. I was beyond fed up, what has happened to your company lately?
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Aaron Howard
(@AaronHoward9) reported
@Fidomobile I can't be the only one but I haven't been able to make or receive calls for the last 2 days. I've tried calling the customer service but 😔. Please help #service #needhelp #fixthis
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chaitanya m.k
(@chaitanya7112) reported
@Fidomobile This is outrageous, irrespective of the urgency your Customer solutions expect and make the customers wait for hours every single time. Very disappointed with the service I’m receiving from a service based company.
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sammy
(@40Samchen) reported
@Fidomobile WORSE Fido service experience EVER, home Internet been cutoff for 2 days already and problem still not solved YET. None of the customer service agent can provide me any help or solutions at all and keep transfer me to different departments, which is 6+ hr wait time.
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DanielleJN
(@DanielleJN4) reported
@Fidomobile when my plan is up I am going to tell you guys to go **** yourselves for good and I am going yo tell everyone how many ******* lies I was told. Told tablets were free with data plan only to find out I am $ for them @JustinTrudeau time to stop this ******* bullshit!