Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Parksville, BC 3
Ottawa, ON 2
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Bolton, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @dperador @Fidomobile @FidoSolutions Communication is two-way. Perhaps you hadn't clearly explained the issue properly?

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @Fidomobile Thanks for throwing your weight around on Twitter, and mocking your customer base. I have 4 lines, how much money does that represent over 5 years

  • Mylok_ Mylok (@Mylok_) reported

    @Fidomobile Hi. I received a message that says I registered to use roaming data. I don't want to be registered for that service. How can I be removed for roaming use?

  • YVRSharePoint Vancouver Sharepoint (@YVRSharePoint) reported

    @Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with

  • plumeorama Rob (@plumeorama) reported

    @Fidomobile everytime I come to the Otrawa area the signal is crap...its a total BELL area up here!

  • _BrianMahoney Brian Mahoney (@_BrianMahoney) reported

    Is it just me or is @Fidomobile 's data spotty on weekends? Fine Monday to Friday, crappy on weekends. They must turn the power down on Saturday and Sunday.

  • jean_prettyjean Jean Bean 🌳🌎🌈🎶 (@jean_prettyjean) reported

    @Fidomobile Is there a system issue for Fido cell users in Pefferlaw, ON L0E 1N0 Consistent call fails.

  • fagofcolour fagofcolour (@fagofcolour) reported

    Touching: Ever since I switched over to @Fidomobile I haven’t gone a month without looking at my phone bill to ask “what ******** is this?” and “do I even need a phone plan?” #pride

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @Fidomobile Just send him an msg via your internal system, he knows who i am. This is all just so painful. I have wasted hours of time that i will never get back, customer service at FIDO is deplorable.

  • christinapapou Papou1981 (@christinapapou) reported

    @Fidomobile don’t buy from them. They do shady business and expect you to stay. How a phone goes from $23 down to $10 a month in about a month or so is bs. You can’t do anything but gauge us. Been a customer for 20+ yrs and this is the thanks I get.

  • mhar2004 SuperBat (@mhar2004) reported

    @Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!

  • dogmomlexa TransParent Dog Mom: Lexa (@dogmomlexa) reported

    @FidoSolutions I don’t want promotions, I don’t want corporate pride garbage. I want to see @Fidomobile take some firm stances on things. I want to see you take a firm position on trans rights, I want you to confront the news that’s coming out of the states and that is spreading into Canada.

  • TallySalkey Tally (@TallySalkey) reported

    @FidoSolutions @Fidomobile both the app and website are still down and I need to pay my bill

  • GinoWTHWorld Gino (@GinoWTHWorld) reported

    Normally i do not tweet, tks fido. Charged for LD, paying is ok, but never knew addon would expire, orig contract does not list that, CS do not have guts to say it must list Even your live chat agent questioned me if I read all the detail!? You think its ethical? @Fidomobile

  • balsher_sidhu Balsher Singh Sidhu (@balsher_sidhu) reported

    @Fidomobile I am repeatedly getting spam calls masked under my OWN number. You REALLY need to up your spam-prevention game. Called customer service multiple times, to no avail.

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