Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • moooocchiatooes joy 🍑 || #AlwaysWithIlhoon 👼 (@moooocchiatooes) reported

    @Fidomobile is your system down? can't get any calls and texts. my mobile data doesn't work too. 🥲

  • cody_smith92 codyrsmith1@live.com (@cody_smith92) reported

    @Fidomobile charging me $3,500 for a phone bill. Not working with me to resolve the issue. 8 weeks of battling and countless times to reaching out to you and no response. After harassing you, I’m told there’s nothing you can do…I should’ve never switched from @TELUS I’ll be back

  • tominhalifax Tom Johnson (@tominhalifax) reported

    @FidoSolutions @Fidomobile Fido customer service may be the worse I have ever encountered. Putting me off and ghosting me seems to be the strategy after a week. I tried to cancel my service but after 15 mins and no response I hung up and can't even cancel ! AVOID Fido!!!!!!!!

  • DorkFrom ORK from Dork (@DorkFrom) reported

    @Fidomobile Stay away from Rogers Fido they harass elderly man with health issues over a broken phone that he never owned or paid a single payment on they harass him to pay for something he never used paid for! Billing address is ex wife’s! Stay away from Rogers Fido they don’t care!

  • mitenpetal miten (@mitenpetal) reported

    @Fidomobile @sahil singh was provided really good customer service. He helped me to resolve my all the issues and really really provided great service.

  • silentpingu greenbox (@silentpingu) reported

    @Fidomobile your internet isn't working. I am working from home. I tried to call but your call centre says it isn't open at this hour. Absolutely disgusted by this service. What are customers even paying for?

  • DorkFrom ORK from Dork (@DorkFrom) reported

    @Fidomobile Fido sucks I know! No customer service training! Try to bill you for a phone you never made one payment on and it’s broken! They would not cancel the account because the phone was broken and I signed because I had a drivers license ! Fido sucks

  • SegunCfc ‎​ Segun (@SegunCfc) reported

    @Fidomobile Why do you turn down international students who try to get Home Internet then.

  • brahm_boy3 Deepak Sharma (@brahm_boy3) reported

    @FidoSolutions @Fidomobile never buy fido because they are financially sick and will not be able to give u ur refund. Their agents are out of world and they don't know what to say..

  • AmirR3zaM Amirreza Mohammadi (@AmirR3zaM) reported from Toronto, Ontario

    @Fidomobile What about the old customer? 😔

  • DonnyInOttawa Donny Caldwell (@DonnyInOttawa) reported

    Hey @Fidomobile if you need a current customer to test out the Pixel 6, I will gladly sign up!!!!!!

  • Eric_M_V Eric (@Eric_M_V) reported

    @AGSouthern @Fidomobile Bell charges us $9 per day per phone to use our Canadian plan in the US lol. We were in Kingston last month and got charged because our phones connected to an American network for like a minute at one point while on the boat.

  • DorkFrom ORK from Dork (@DorkFrom) reported

    @Fidomobile Fido sucks they harass me over a broken phone that I never used or paid for! Bill is in my ex wife’s name and the address on the bill is her address! I am elderly and in poor health heart issues diabetes high blood pressure! They know this and harass me to pay for a broken phone!

  • bryarpaije bryar (@bryarpaije) reported

    @CHCHTV do you get many stories about how @Fidomobile steals money from their customers and wont call them back until they give up? blames it on customers and then offers no support? if not then i have a story for you about their “amazing” customer service.

  • Aly_El_Maghraby Aly El-Maghraby 💉 (@Aly_El_Maghraby) reported

    @Fidomobile worst client service ever ! Very frustrating #611 ! Cannot talk to a human being to resolve / activate a service ! Unbelievable 😡

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