Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Shree Priyankar
(@priyankar31) reported
@CP24 @Fidomobile services suck, when outage came in you shut down your cust service lines on phone & chat, n left customers without any clue. I lost my whole day work, who will compensate for this? If user did something like this you would charge extra, I need bill credit for this.
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tommy pickles
(@smartbutlazyaf) reported
It’s insane that @Fidomobile service has been down for a whole day.
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LucasWilliamsVO
(@LucasWilliamsVO) reported
@FidoSolutions @Fidomobile Sounds like blame-shifting, did any other telecom in the world using Ericsson equipment have a similar outage? ..no?
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Anesha Lyn
(@AneshaLyn) reported
@FidoSolutions @Fidomobile Thank god we got service back I thought the entire world crashed when my iPhone 11 wasn’t getting text messages or voice calls I was so nervous especially when I knew my bill was paid on time and up to date
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thoughtswhilehigh
(@thoughtswhileh4) reported
Remember when our phones didn’t work for one day and we all lost our damn minds. @Fidomobile @RogersBiz
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Cheryl Kean
(@clkyyc) reported
@FidoSolutions @Fidomobile Not this customer!!
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Diwakar
(@Diwakar_kottees) reported
@FidoSolutions @Fidomobile Still not recovered in North York, Toronto . This is really upsetting ! Fix this soon
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Truthy_Truth
(@bcc1981) reported
@Fidomobile hahahaha after a 12 hour outrage you send me, a customer of 10 years, a text saying that you want me to pay something...give me a damn break. Guess I'm changing carriers. Awesome priorities guys!
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Star Platinum
(@Bahero7) reported
@Rogers I still don't have service from your sister company, @Fidomobile. The only reason you guys made a statement is that we complained. Otherwise, you would have kept quiet about it. 24 hours and counting without phone service is unacceptable.
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Maria Castellucci
(@MAdCastFuji) reported
Looking for reimbursement from @Rogers @Fidomobile @FidoSolutions for a hellish day with poor wireless, internet cell phone (no service at all) and poor cable!
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Shree Priyankar
(@priyankar31) reported
@FidoSolutions @Fidomobile Fido services suck, when outage came in you guys shut down your customer service lines on phone & chat, and left customers without any clue. I lost my whole day work, who will compensate for this? I need bill credit for this. PATHETIC SERVICE, I’m going away!
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Amanda Marie
(@Amanda_Mariexxx) reported
@FidoSolutions @Fidomobile That's an interesting way of saying zero signal for over 12 hours
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Tracy3Forsyth
(@tracy3Forsyth) reported
@FidoSolutions @Fidomobile Are we going to get a discount for this inconvience ? Intermittent isnt a steady 20hour outage.
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Sohel
(@sohelcc3) reported
@Fidomobile I'm not paying for that one day of lost network
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David
(@David74451968) reported
@FidoSolutions @Fidomobile Has anyone else experienced changes to their phone? Since Fido has gone down and back up I have noticed that the UI of my phone has changed (android) all my alarms have reset to standard sound and my ringtone has changed?? These are just a few little things I've noticed....
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