Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Muskmusttusk elonmuskisadoofus (@Muskmusttusk) reported

    Hey @Fidomobile I need some help!

  • PearlJamPat PJ (@PearlJamPat) reported

    @KarenWenLin @Fidomobile A billing or service issue?

  • ThrillDoc Doc Weird (@ThrillDoc) reported

    Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed!

  • KarenWenLin Karen Woods 林爷 🇺🇦🇨🇦🌻 (@KarenWenLin) reported

    I had a terrible experience with @Fidomobile this morning , despite being a loyal customer for more than 4 years. Rest assured, I will be writing about it and sharing it with Canadians across the country. I have documented everything. Consumers want a good shakeup in Telco. They…

  • PaulDuse Paul Duse (@PaulDuse) reported

    @Fidomobile Internet service in Windsor ON for mobile devices (in my case iphone) has been down since 1pm today. Please fix it

  • solobaz AA (@solobaz) reported

    @Fidomobile I have been emailing "refer a friend" team for sorting my billing issue since last 3 weeks but not response / resolution. Can you pls help? My bill date has already passed. I have called customer care also 3 times but no resolution.

  • TheOtherGuy1 The Other Guy (@TheOtherGuy1) reported

    @justcanadaTings @Fidomobile I have the same problem, the app is flooded by 1 star reviews with people who have the same problem. I called and billing gave me 3gb extra for 3 months free because it's impossible to access the 5 free hours of data on all plans

  • Prateek_Garg95 Prateek Garg (@Prateek_Garg95) reported

    @Fidomobile I want to discontinue my connection with you and port it to another service provider as you have charged unnecessarily on my bill.

  • HuangNurse Nurse Huang (@HuangNurse) reported

    @KarenWenLin @Fidomobile Fido.. they are the worst. They had a nation wide outage last year. How can they charge people more???

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile No i will not, i hate fido and being forced to be their customer by a contract so much right now and theres nothing u can do to make up for all the humiliation i went through with the 5-6 different people i spoke to in the span of 90 minutes today. Loyalty is a crime with fido

  • RedToryForever RedToryForever (@RedToryForever) reported

    @KarenWenLin @Fidomobile The Trudeau government promised better cell phone rate. That never happened. #cdnpoli

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile And your colleagues were one call away. Only to be told our policies are written in stone even if we were at fault. So no, u wanna help go dig up my file and see whats on it. Im tired of doing fido’s job for them.

  • TheOtherGuy1 The Other Guy (@TheOtherGuy1) reported

    @im_mjb @Fidomobile I have the same problem, the app is flooded by 1 star reviews with people who have the same problem. I called and billing gave me 3gb extra for 3 months free because it's impossible to access the 5 free hours of data on all plans

  • Nicholas_Baron Nicholas Baron (@Nicholas_Baron) reported

    Trying to add a line through @Fidomobile website is so frustrating! Not working

  • FactsOfDave Facts Of Dave (@FactsOfDave) reported

    @MrtKaram @Fidomobile Go with Telus they are offering free US calling, and good customer service my mom just switched when my contract is done I’m switching too

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