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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • TheLeahDay
    Leah 🦔 (@TheLeahDay) reported

    All the folks @Fidomobile customer service have been amazing to talk to, super friendly and helpful. But holy hell, when you leave a mobile company and then come back to that company it causes some weird problems.

  • UncleLouPlays
    Lou Tilofa (@UncleLouPlays) reported

    @chatrmobile Are you guys @Fidomobile now or are you drunk pal? Crossed signal, I get it. That's why I never went to @chatrmobile. Very meta advertising. CHATR WE DONT DO IT RIGHT IN ANY WAY. 🤡

  • shewmih
    Phanktotank (@shewmih) reported

    @Fidomobile b/c of your two day internet outage I have to reshuffle my meetings as I wfh. This is just preposterous!! #fidodown #fidooutage

  • dominicracy
    Dominic (@dominicracy) reported

    @PatWhite1984 @Fidomobile I've switched my phone to use GSM only and it seems to work, but it's slow. Hope they resolve this soon.

  • JaskamaldeepM
    Jas_ra (@JaskamaldeepM) reported

    Still don’t have any signal for fido home wi fi . @Fidomobile #fidodown

  • shewmih
    Phanktotank (@shewmih) reported

    @Fidomobile my home internet is out since 5AM on July 5. I still dont have internet on July 6. Customer service said that it was scheduled for maintenance until 6AM on July 6 but your team has stopped updating status at backend since 8AM on July 5 #fidointernetoutage #fidooutage

  • SheenaMahmood
    Sheena Mahmood (@SheenaMahmood) reported

    @Fidomobile I am having a horrible experience ordering a plan with phone from fido. I have been your customer for more than 4 years and this is not the service I deserve.

  • AdamLockett34
    Adam Lockett (@AdamLockett34) reported

    @blogTO @Rogers and @Fidomobile can’t just say ‘whoops, sorry about that!’ and move on. They need to clearly explain what happened and why. The damage to the economy went well beyond a small credit for the outage. How many died because they couldn’t call 911? #RogersOutage2022 #Fido

  • GordonP52262388
    Doubting *****... (@GordonP52262388) reported

    @Fidomobile would like to cancel fido...unable to contact on line...what is mailing address?...

  • Bellaoceanne1
    Bella oceanne (@Bellaoceanne1) reported

    @Fidomobile thank you to sent me an invoice of $1200 for a product you never give to your customer

  • Adewuyi_shola
    Adewuyi Brit (@Adewuyi_shola) reported

    We need to file a class action against @RogersBiz @Fidomobile I lost money because of their service outage yesterday

  • Kardenman
    Jason Bull (@Kardenman) reported

    @Fidomobile It says I’m connected and I’ve checked my account which is also good but internet is not working

  • luv_sch
    Luv Sachdeva (@luv_sch) reported

    @Fidomobile i had made a simple request of moving my internet from one address to another and its been 4 days and i am still without internet even after getting the confirmation. 10hrs on the call in total with your customer support, tech support, supervisors and yet no progress

  • HReddy1107
    Harish Kumar (@HReddy1107) reported

    @FidoSolutions @Fidomobile I need 6 months bill credit for the outage..I have to get new bell connections to do my work .. I don’t accept 1 dollar credit from fido..for me both home internet and cellular was out .

  • AqibKingKhan
    Aqib Khan (@AqibKingKhan) reported

    Why has @Fidomobile @FidoSolutions network been so slow the last few days? My data has been so slow and doesn’t even connect.

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