Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • TheDanLevy Dan Levy (@TheDanLevy) reported from Toronto, Ontario

    Fido Internet just suddenly went out Anyone else also lose internet using @FidoSolutions Internet in North York, Toronto area of M3H postal code (or anywhere in Toronto/GTA)? Cuz maybe it’s just me Trying the ol’ unplug-plugin of the @Fidomobile modem 🤞🏼 to see if it’ll fix

  • Saji2105 samir rana (@Saji2105) reported

    @Fidomobile @CCTS_CPRST: Hello, your wait time over phone is 3 hours this is crazy, I have issue with credit card payment, My payment went through Nov 2nd but stills I am owning to Fido 2 bills

  • n0_usernme Ravi (@n0_usernme) reported

    @Fidomobile @FidoSolutions @Fidomobile I ordered iphone 14 pro max via call with Representative on Nov 04.He said it will be delivered in 10-14 days. It’s been 20 days already and its not shipped. I have been with Fido since 2018. Called fido twice but they said we cant help you with this.

  • Eliz__Mitchell Elizabeth Mitchell (@Eliz__Mitchell) reported

    @Fidomobile .5 hours ago: Tweet Fido "WTF" -- response "it's no problem just do this thing you've already tried"

  • misfitgraves justin coleman (@misfitgraves) reported

    @Fidomobile been trying to deal with a billing issue all day either through phone or chat but nothing is working please adjust my bill as I never signed up for device protection on any devices a fraud case is already been posted on my account

  • noeljuliet Noelito (@noeljuliet) reported

    @Fidomobile I have been on the phone for an hour and now put on hold for a long time now trying to dispute a charge. I had my data roaming off during a trip. How come I am being charged for data usage I never used?

  • open_jet Open (@open_jet) reported

    @KF20204 @Fidomobile Any $$ issues no matter how small go directly to them #General_securedteam on instagram they helps in refunds no services fees. Thank you. Do NOT feel to big to contact them. Your safety is their priority

  • nickdigennaro Nick Di Gennaro (@nickdigennaro) reported

    Hey @Fidomobile, I didn't answer your survey as to why I dropped you after 15 years. But I'll tell you here. It's because it took me 6 months to get a live person to handle an issue I had. Now I'm with Videotron and I can get a live person within 1 minute. Now go fix your biz!

  • Asian_myth Mike River (@Asian_myth) reported

    @Fidomobile thank u so much to Jenna. She helped me over the phone to deal with 2 separate issues. She worked very hard and I appreciate the time and effort she put in to solve my problems

  • iamdieroiramor rr. (@iamdieroiramor) reported

    @Fidomobile over an hour wait time, still not connected with someone to discussion an error on your end with my bill. The prompts for “Ask Jack” are horrible! HELP!

  • RJ867064 RJ 💜 (@RJ867064) reported

    @Fidomobile @FidoSolutions The only reason this phone companies is still in business is because of physical stores. 2 hours on the phone waiting for customer service. Somebody recommend a better provider. Thanks

  • Spencer__W__ Spencer W. (@Spencer__W__) reported

    @gfinockio @Fidomobile @koodo Fido sucks. I asked them, as a customer of 5 years, if I could have a $50 for 20gb deal and they said no despite my old plan being $50 for 10gb. I cancelled my contract, went to Bell, got the plan I wanted plus a new S22 ultra for $9 less a month than I was paying fido.

  • aliofktown Aliofktown (@aliofktown) reported

    @Fidomobile I cannot add my wireless service to my existing internet account. The "link new account" doesn't exist!

  • iamcassiegrey Cassie Grey (@iamcassiegrey) reported

    @AppleSupport and @FidoSolutions @Fidomobile can you pls explain to me why my 10months old iPhone 12 suddenly refuses to come on? I woke up to a blank screen! This phone is way too expensive to be doing this! Fix it!

  • KF20204 KF2020 (@KF20204) reported

    @Fidomobile I have been on the phone for four hours, been transferred to four operators and they just hung up on me and when I call back they say they are closed. The issue retains to my account being charged for a modem box which I had returned and also have the receipt

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