Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Windsor, ON | 8 |
| Montréal, QC | 7 |
| Toronto, ON | 6 |
| Vancouver, BC | 4 |
| Parksville, BC | 1 |
| Edmonton, AB | 1 |
| Port Coquitlam, BC | 1 |
| Ottawa, ON | 1 |
| Amherstburg, ON | 1 |
| La Prairie, QC | 1 |
| Woodstock, ON | 1 |
| Longueuil, QC | 1 |
| Sherbrooke, QC | 1 |
| Chilliwack, BC | 1 |
| Guelph, ON | 1 |
| Regina, SK | 1 |
| Sidney, BC | 1 |
| Coquitlam, BC | 1 |
| Mascouche, QC | 1 |
| Winnipeg, MB | 1 |
| Milton, ON | 1 |
| Delta, BC | 1 |
| Kitchener, ON | 1 |
| Carleton Place, ON | 1 |
| St. Catharines, ON | 1 |
| Stratford, ON | 1 |
| Mississauga, ON | 1 |
| Belle River, ON | 1 |
| Prince Rupert, BC | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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thrill3
(@thrill3) reported
@Fidomobile So upset hours on phone Still messed up Horrible experience CRTC should be aware of such bad service
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Scorp
(@Scorp3345) reported
@Fidomobile Sorry to say, but it does everything but help, Cheniette! Should have a failsafe to connect to a live agent if somebody wants to, as opposed to forcibly offering a callback! I did book a callback though, and will look forward to discussing what’s going on! This has me concerned!
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Phantom of the machine shop 🇨🇦(🇫🇷🇮🇪)
(@phil_rail) reported
@Fidomobile @deepcik1 Getting outage too, not registering to network.
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thrill3
(@thrill3) reported
@Fidomobile Spent all afternoon with such poor results Also was told there is any then there isn't a loyalty plan department This is not how a company should conduct business
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𝔰𝔞𝔯 ☽ | 𝔩𝔲𝔠𝔞𝔫𝔦𝔰 𝔰𝔪𝔬𝔬𝔠𝔥𝔢𝔯
(@starspriite) reported
@Fidomobile thank you so much for providing that number, i got through to someone right away and they fixed the issue for me!
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Roxane
(@Roxieminie) reported
@Fidomobile @deepcik1 Issues in Quebec . Please update us !!!! 😡
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Flair905
(@NHGANG240) reported
@Fidomobile HOW IS IT HARD TO GET TO TALK ON THE PHONE GOD DAMN IT MAN PAYING Y'ALL FOR WHAT? USLESS FUCCS
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Justin O'Halloran
(@JustinOHallo) reported
@Fidomobile @deepcik1 Network is down.
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thrill3
(@thrill3) reported
@Fidomobile was in middle of getting help to navigate web page ,in middle of transaction was disconnected ,left in limbo
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patyporkchop
(@patyporkchop) reported
@Nicki15 @Fidomobile They are the worst now. Can't speak to anyone there without an appointment.
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Ryan Zeitz
(@RyanZComedy) reported
@Fidomobile After receiving an email from you 15mins ago outlining these unauthorized changes to my account, I tried calling your customer service dept, and apparently it is impossible to talk to a live customer service representative for a full 24hrs. This is unacceptable.
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Via Marketing
(@via_marketing_) reported
@danielmullen @Fidomobile @danielmullen, really appreciate how you broke down those differences between their approaches to customer information.
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James Gaughan
(@James_Gaughan23) reported
Hey @Fidomobile @FidoSolutions is there a network outage?
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baozi
(@baoziis) reported
@Fidomobile @FidoSolutions no network/signal on mobile is there an outage? Can’t call to check either..
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Clarisse 🇨🇦🇵🇭
(@cvergz) reported
@FidoSolutions @Fidomobile Hi there! I recently received a bill from you and I currently have a credit on it. How can I get that back? I tried your phone line and store, and they are no help at all. Please and thanks.
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