Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • RajBaraskar5 Raj Baraskar (@RajBaraskar5) reported

    @Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre.. It was birthday of my loved one, I promised but I could not due to your rules n regulations.. You need lot to change, I am closing 3 FIDO accounts 🙏

  • ovoeeya bipolar baddie (@ovoeeya) reported

    fighting my @Fidomobile agent at 10am on God's morning but they were very patient and now i feel bad cuz i just wasn't understanding correctly 😭 sorry parminder

  • shermil2012 Shermila (@shermil2012) reported

    Fido has no appreciation for its loyal customers and clueless customer service not even trying to make an effort for retention! SMH @Fidomobile @FidoSolutions

  • Daniil71299484 Daniil (@Daniil71299484) reported

    @Fidomobile Never use Fido Worst customer service ever

  • MohitChhabra_ Mohit Chhabra (@MohitChhabra_) reported

    @FidoSolutions I want to get my matter investigated, looks like someone is lying and customer service is not of much help. @Fidomobile @FidoSolutions

  • Yad2313 Yadnesh Raut (@Yad2313) reported

    @virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @Fidomobile or @RogersMobileCa

  • Daniil71299484 Daniil (@Daniil71299484) reported

    @Fidomobile Never go to Fido

  • abaresources Sharon Gabison PhD, PT (@abaresources) reported

    @FidoSolutions Guess who hasn’t phoned me back @Fidomobile @FidoSolutions to resolve the issue of #aoda violation? Yes that’s right - you! Want to explain to thousands of individuals with disabilities why they will be penalized a $50 levy for ordering a new phone by speaking with a live agent?

  • Daniil71299484 Daniil (@Daniil71299484) reported

    @Fidomobile The worst experience ever The worst customer service I ever seen

  • GobiBhimsingh Gobi Bhimsingh (@GobiBhimsingh) reported

    @Fidomobile please help

  • smitkotadia smit kotadia (@smitkotadia) reported

    I am using Fido and I'm not getting even a 2G/3G/4G network at my home location in Scarborough(M1G 2Y8). I reported to Fido customer service but they didn't take any action. I'm facing this network issue for the last 6 months. Please help me out. @Fidomobile #FidoNetworkIssue

  • misridhruv Dhruv Misri (@misridhruv) reported

    @Fidomobile I just need the internet fixed. Its been going on for 4 days and I don't what's the update. In today's world where everyone is working from home I feel it's unacceptable to not be able to fix an internet issue for 4 days now. Can someone please get on it..

  • swankyangelb Joyce #NigerianYouth (@swankyangelb) reported

    @Fidomobile your network sucks. I have not had any service for the past 24 hrs now and there is no reason for it. How can I be paying for a service and the service is not being rendered. I think I'll be moving over to someone better.

  • swankyangelb Joyce Youth (@swankyangelb) reported

    @FidoSolutions @Fidomobile your network sucks. I've not had any service for over 4hrs now. I can't call and no one can reach me. I'd be moving to a better service provider cos I can't imagine all the missed opportunities I'll have because people can't reach me.

  • misridhruv Dhruv Misri (@misridhruv) reported

    @Fidomobile Well if that was working I wouldn't have to be here. It's surprising how no one wants to take responsibility to fix this because it is one small retail customer. If it was a big business this wouldn't be happening.

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