Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Mike McNeill
(@Mike204M) reported
@Fidomobile @FidoSolutions I'm getting more and more frustrated day after day. My account was hacked and the issue was supposed to be resolved about a week ago. I still do not have access to my account. I cant connect with anyone successfully about this or even cancel my account, as my account is locked.
-
Chance K. Johnson
(@ChanceKJ) reported
from
Calgary, Alberta
@Fidomobile Why you haven’t added AppleWatch plans yet is criminal. I just preordered the new Ultra, my first cellular watch, and as a Fido customer for 15 years it’s seriously making me consider switching to one of the other non-Rogers owned networks.
-
Mat Gilroy
(@MREGilroy) reported
@Fidomobile your "new" customer service system is terrible and I don't mind saying so. I rarely complain or even tweet (have a look). Speaking with a human should be easier. (been texting for the last hour with no resolution)
-
Lainey K
(@laineyk25) reported
@Fidomobile so what’s the plan? No internet service on my phone all weekend? I paid my bill, you are supposed to provide service. Wtf 2nd outage in as many months?
-
Paul Chuang
(@pchuang1979) reported
@Fidomobile , please tell your call centre agents to not lie to your customers. If you are not willing/can't provide credit to a customer, do not tell the customer that you have given them the credit just to get them off the phone.
-
Arlene
(@Arlene_UX) reported
Charged $108 for use less than 48 hours with Fido. And in those 48 hours, I cannot register my fido account because of "tech problem"(customer service told me). Cancel fido plan and then got this bill. Must say Fido should be Global 1st profitable company. @Fidomobile @Rogers
-
Chris Tsang
(@onlychristsang1) reported
Again! @Rogers and @Fidomobile @FidoSolutions are down again! I’m at work with 0 data…using work WiFi…and here I am thinking underground was an issue. 😑 #fridaymorning Maybe the end of the year I will…😑
-
Barrhaven Guy
(@BarrhavenGuy) reported
@CBCOttawa If @RogersHelps or @Fidomobile dare ask me for my ID, which is not a legally enforced requirement, they had better be ready to come outside and cancel my account on the spot. They have no power to ask to see any of my ID unless I'm signing up for something.
-
Theresa Therrien
(@TDTherrien) reported
Has anyone made a complaint to the CRTC? We have been trying to straighten out a problem with @Fidomobile for over six months and they just rebilled again us for a down payment they weren’t owed and had finally refunded two months ago. We want to know what to expect from the CRTC
-
meera
(@paper_to_pixels) reported
y I ain't got no service today n yesterday @Fidomobile what's going on yall
-
Dina
(@DinaAlShibeeb) reported
Second time this month I experience #wifi outage. @Fidomobile --- is this normal? Apparently there is fire near the #Hamilton area affecting the service. :(
-
Lainey K
(@laineyk25) reported
@Fidomobile so what’s the plan? No internet service on my phone all weekend? I paid my bill and I gave. I service? Wtf
-
Shiv
(@Shiv030609) reported
@Fidomobile if I have to give you an award for worse service that is made for you. Your agents are not helping. I am fed up with your service. Worst internet service I have ever seen even though I am unable to make whatsaap call. Please do not buy Fido.
-
oli ⤮
(@syaolix) reported
@Fidomobile when will you support apple watch 😭
-
NotAcceptingHorsesHat
(@Popehat) reported
Some ******** started spamming my email with @Fidomobile and if I figure out who it is I’m going to do something bad to them
Check Current Status