Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Toronto, ON 4
Ottawa, ON 3
Vancouver, BC 2
Deep River, ON 1
St. Catharines, ON 1
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • dotnixdevil TammamAwad (@dotnixdevil) reported

    @Fidomobile What happened was you added suspension fee to my bill given that it does not make any sense to charge your customers for suspending there data in addition, I paid my bill and not only that your customer service representative ended the call and she did not call me back

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @Fidomobile Sometimes your device craps out on you, and there's solutions to fix that. CGI's can easily place it anywhere really (the background scenery that is).

  • Deepea6 relaxmassage8888 (@Deepea6) reported

    @Fidomobile @FidoSolutions If my fido internet works consistently I will feel extreamy lucky. Any hot chocolate & blankets plz. pass along to homeless people. Meanwhile can somebody kindly tell me why my internet is not working again ??? Thank u please

  • chrisbawl Chrisbawl (@chrisbawl) reported

    Hey @Fidomobile ! I am stuck in the Philippines and can't make calls with my roaming plan... Please help! Also my bank @cibc has to text me a code every time I login, so I'm getting charged roaming fees just to do my banking, so stressful, please help

  • AmeyaVBunde Ameya (@AmeyaVBunde) reported

    @Fidomobile @FidoSolutions Really disappointed with your service. I always find it difficult in getting a stable internet connection. Really pissed off. Won't recommend fido to anyone, the shittiest service ever.

  • 999Robinhood999 999999 (@999Robinhood999) reported

    @Fidomobile @FidoSolutions @FidoSolutions There has been an outage for 2 days In north yorks wireless wifi, I have to work and provide for my family online. Why is this a one day plus problem?

  • Giri60970185 Giri Duvvu (@Giri60970185) reported

    @Fidomobile I am unable to login your app .I not using your network since 15days as I on vacation .Still my bill shows $200 plus including roaming charges...? Even I sm unable reach your chat box as well to discuss my issues.Please let me know how to hold my account..

  • chriskevinfern2 chris kevin fernandez (@chriskevinfern2) reported

    @Fidomobile winback called me a week back to discuss a deal to comeback to the fido network. Now for the same reason I can't reach them back and there is no a particular number to contact them. @FidoSolutions could you please help to figure out.@Fidomobile

  • calder_elaine Elaine Calder 🇨🇦 💔 🇺🇦 (@calder_elaine) reported

    @BrettPolegato @Fidomobile @RogersHelps And my CHATR mobile service charges 2 cents/minute for calls to Italy, so in Venice I just go ahead and use my phone to call restaurants, etc. 2/2

  • itzravisharma RAVI SHARMA (@itzravisharma) reported

    @rogers @Fidomobile how can you keep customers out of internet for 6 hrs in 21st century.. check your records for L6P 2Y7 … such a shame .. pathetic service provider

  • odballAstro Morgan (Elle/Her) (@odballAstro) reported

    @Fidomobile I have spent the last year trying to cancel my data stick and was under the impression I had. Today an agent called me claiming I owed 119$ for a product I cancelled, tried to get me to pay it and then transferred me to a different department which then hung up. what?

  • batra_arun Arun Batra (@batra_arun) reported

    Worst service @Fidomobile!! I have made payment on time still u didn’t credited in my account!! New age blackmailing u r doing!! @FidoSolutions

  • pratapmetalfan SAIPRATAP SREERAM (@pratapmetalfan) reported

    @Fidomobile @FidoSolutions Struggling to get a refund from Fido since Nov-2021. Wasted lot of hours in coordinating with the inefficient customer support team. Case# C174405287 Regret porting to Fido from Rogers.

  • meerajrules Meeraj (@meerajrules) reported

    Disgusting @FidoSolutions @Fidomobile Their home internet always sucks during night time. Never recommend

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    Now, if only @Fidomobile (rogers-owned, obviously) could do a few skits in their commercials involving dogs. The one thing we never do see, is a dog pooping live on set. LOL

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