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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • OmarAlSaadiDev
    Omar Al Saadi 🇨🇦 (@OmarAlSaadiDev) reported

    @Fidomobile I heard a lot of bad things about Fido from my friends and I didn't believe them at that time. I lost great offers bcuz of your employee n Jean-Talon store. He told me to upgrade my plans after 28th of this month and when I signed n my account in-app The offers gone

  • CircularLogic89
    CircularLogic (@CircularLogic89) reported

    @angleonfire63 @Fidomobile Phones were never 'free'. With the old subsidised plans, the cost of phones was incorporated into the plans. Large plans had more subsidy towards phones than Medium, which had more than Small etc.

  • jessycrown
    Jessy Singh (@jessycrown) reported

    Hey @Fidomobile @FidoSolutions I am a new customer trying to port my number. Ive talked to 2 agents and been on hold for over 30 mins (I am considering not switching over now)

  • Sumesh59247199
    Sumesh (@Sumesh59247199) reported

    @Fidomobile Hey Fido , I want to complaint regarding my bill amount in my first month bill ,your one of the customer care asked me that I will be getting refund of 40$ in my three month , but my bills is still 60 for this time . Please help

  • Ramanpreet_B
    Ramanpreet Kaur (@Ramanpreet_B) reported

    @Fidomobile Hey Fido I've just got my first bill and it includes activation fee and my $100 credit was not applied. I tried talking to CS but gave up after 1hour and 50mins. Need resolution asap

  • Hamza_MGHAFRI
    Hamza MGHAFRI (@Hamza_MGHAFRI) reported

    @FidoSolutions @Fidomobile you guys need to better train your agent on customer service practices and specially chat team! Worst experience with Gathy today

  • JAHRULZ_1
    JAH (@JAHRULZ_1) reported

    @jigs35 @Fidomobile Fido has been pretty good as far as customer service goes, .@bell on the other hand...😐

  • FoundMyHandle
    T B D (@FoundMyHandle) reported

    @Fidomobile @FidoSolutions your reps are slow. Been on phone for 2 hours and it’s taking her so much time in processing an order

  • INIGOWATCH
    INIGO WATCH CO. (@INIGOWATCH) reported

    Never again @Fidomobile When I preorder from a wireless carrier ahead of a release, I expect you to have a certain number of readily available items. If I wanted to wait a month to get my iPhone, I would have bought it directly from Apple. Never again.

  • SitanshuBadhwar
    Sitanshu (@SitanshuBadhwar) reported

    @Fidomobile I've got my first bill and it doesn't show waived off activation fee and $100. Need help asap CS was on hold for almost 2 hours.

  • allstarmatar
    Andrew Matar (@allstarmatar) reported

    @Fidomobile junk service!

  • Rambe3zy
    Bo Pesci⚡️🏁🐍 (@Rambe3zy) reported

    @darkandlovelyxo @___isthather @Fidomobile Happy customer since 2012

  • PazJurado89
    Paz Jurado (@PazJurado89) reported

    @Fidomobile Fido,in the store they offered me 100 Cad credits per each plus don’t charge me from move to one company to another, they ended charging me the 40 dls fee plus they didn’t give me the credits, I been talking with you to solve this from 5 months ago. Worst service ever

  • 007Drea
    Drea V (@007Drea) reported

    @Fidomobile just spent 40 minutes on hold only to have one of your rude operators HANG UP ON ME! Is this the best customer service that you can offer?

  • HEMIvik
    🌻V!K🌻 (@HEMIvik) reported

    @FidoAre @Fidomobile These providers that piggyback off of legitimate providers are all terrible. Personally would not waste my time. I’m with Bell and have zero issues or anything to complain about.

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