Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Holland
(@DanielH85442891) reported
@Fidomobile I'm getting many calls from various numbers in Albania. Sometimes there's no one on the line. others say a "Family and Friends" service. What is this?
-
Samir
(@samirberisha14) reported
Continuing: I spent $280+ a month and you guys don't know to to keep me happy. We had a deal. I get $150 gift card for the internet service. How about I don't pay you until I reach the $150. How would you feel? @FidoSolutions @Fidomobile
-
chantel
(@chantelmegaffin) reported
@canadaposthelps This is the second time I’ve had issues with returning a modem to @Fidomobile, and the package that I was sending has not been scanned. I shipped this item weeks ago and am now being charged by Fido for “not returning the modem”. Where is my package.....?
-
JJ
(@JJtheHoser) reported
Love getting an “exclusive offer” as a loyal customer of @Fidomobile and realizing the exclusive offer is no different than anyone can get. Canadian wireless stinks.
-
Jasbir singh
(@jasbir248) reported
@Fidomobile @CRTCHearings @CCTS_CPRST worst experience with fido management, not helpful at all, manager dont know anything, refused to escalate my call to oop.
-
_vini
(@vinitonini) reported
@CircularLogic89 @Fidomobile yeah, but the same way this plan was available, another was offering less data also was and I decided to pick up the last one with no problem. To me it sounded like the person could explain why I was being charged for a plan that Fido regularly charges almost $50 bucks less.
-
Rob in Red Deer
(@RobinRedDeer) reported
@Fidomobile who do I contact to make a complaint ?
-
Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile When I complained about it to customer service, the first guy hung up the call.. i called the second time and spoke to someone that I was tricked and a fraud was committed with me, he said he cannot do anything #FraudFido
-
Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile I just activated my sim yesterday and was on call with customer service and they informed me that my plan is 10 GB only. But the sales person who offered me this plan from Fido told me that plan is unlimited which is 10 GB full speed (you can check the call recording) #FraudFido
-
Gurpyar Brar
(@gurpyarbrar0001) reported
@FidoSolutions @Fidomobile could you guys please help me with a problem that I am in regarding the loyalty offer that I got today. Apparently the customer service via phone couldn’t help me in any way. #disappointed #fido #CustomerService
-
Bill Lukawy
(@bill_lukawy) reported
@Fidomobile my Apple iPad number is 403-926-2840. I pay monthly for cell service on it. Never used. Never seen a sim card or instructions on how to activate it. Can you help? Thank You very much. Bill Lukawy
-
Pat
(@SketchMaster9k) reported
...probably 20+hrs on the phone in total. Each time there was a new problem or something wrongly set. By mid-Feb I gave up in frustration and asked them to cancel everything and refund the 3 months. They refused. According to Fido, since... @Fidomobile @FidoSolutions
-
_vini
(@vinitonini) reported
@Fidomobile Now he stopped answering me. Really? I really believe this is not how you regularly deal with your clients. Can I get some help, please?
-
stephen cheng
(@ChengStyxgian) reported
This is Absolutely insane that get dozens and dozens of calls from Albania! Any action @Fidomobile you can help??!!
-
Bryan
(@bonstad) reported
Something very wrong with @Fidomobile I've had #Fido for years and never used more than 1 gig of data. We get new phones and all of a sudden it takes 1 week to hit 2 gigs. I'm on wifi at work and home all the time yet data charges pile up. Something very wrong. Seems fraudulent.