Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ankursharma1602 Ankur Sharma (@ankursharma1602) reported

    @Fidomobile hey Fraudo! I ordered a device on 30th July and still haven't received it. Every time I try contacting customer care I'm asked to wait. Haven't seen a more lousy enterprise ever. What's up?

  • JamesHi58235978 James Higgins (@JamesHi58235978) reported

    @FidoSolutions @Fidomobile why was there a credit check done on me without my permission from Fido? My credit score went down 21 points due to this unauthorized credit check. Iv called and was cut off while waiting for and answer.

  • amitabh2014 Amitabha (@amitabh2014) reported

    @Fidomobile is such an unprofessional company that despite the fact a Case No. was created by them, they don't provide an update, no communication and customer service is totally useless. I guess the culture comes from @Rogers; we all know @RogersHelps when Canada was shut down

  • impeccable_soul MUKESH DHATWALIA (@impeccable_soul) reported

    @Fidomobile @FidoSolutions This is not how you a treat a customer who has been with you for more than seven years. Please take ownership and fix the issue. Please be courteous of other people time. Shouldn’t be my job to chase you and your team to fix an issue caused by you

  • impeccable_soul MUKESH DHATWALIA (@impeccable_soul) reported

    @Fidomobile #takeresponsibility #worstcustomerexperience I am still waiting for the case to be resolved that has been ongoing for more than a month. Last month your team told me that the issue is resolved yet I got an incorrect bill this month, and I am chasing you guys again

  • tevalepepino Belle (@tevalepepino) reported

    I love when @FidoSolutions @Fidomobile goes down I lose my ENTIRE DAY OF WORK AGAIN!!!! :)

  • madanksuwal Madan K Suwal (@madanksuwal) reported

    @Fidomobile is it only me feeling poor network quality and reduced internet speed since the last few days?

  • meier_j Jeff Meier (AZ + Pfizer1 + Pfizer2 + Omicron) (@meier_j) reported

    @Fidomobile Did an update today on my Samsung phone and now cannot call or txt or connect to a mobile network. Been waiting for tech support chat for over an hour. Cannot tell if there is still chat support available tonight or if it is out of hours as there is no updates on eta

  • krusinckas Anthony Krusinckas (@krusinckas) reported

    @Fidomobile 1/2 my wife recently did an upgrade for a new. She did it through the #fido app and mistakenly did it on my number. I had already gotten a phone. Now #Fido thinks I upgraded again. I've informed them of the mistake but no luck. No customer service period. #Bigtelecom

  • TW_S3270 Phil (@TW_S3270) reported

    For those in #Canada who are on @Fidomobile, who suffered due to there 'outage' in July. The company wont listen to your complains, they will lie to you, and then ignore you. Go to the CRTC, get a lawyer - make an example from them. #fido

  • krusinckas Anthony Krusinckas (@krusinckas) reported

    @FidoSolutions @Fidomobile I just want others to be aware of their poor customer service and lack of understanding. My other children were going to get phones for their lines. No chance now! Guess it's just best to take my business elsewhere. #bigtelecom #crtc

  • impeccable_soul MUKESH DHATWALIA (@impeccable_soul) reported

    @Fidomobile you have the worst customer service I have interacted it. Worst company to deal with. I have been chasing you guys for past one month to fix a issue that you are responsible for. Your fraud team doesn’t get back. Your customer agents don’t know what to do #fido

  • thepardesigirl Dee (@thepardesigirl) reported

    @Fidomobile I had been referred by a friend to use Fido when I had just emigrated to Canada. It's been 4 months to that day and neither I nor my friend have received our reward. We have contacted customer service and written several mails. Please help!

  • kellergraham Alex Tipaldos (@kellergraham) reported

    My @Fidomobile suddenly displayed No Sim Card Installed. After a hard reboot, network now shows @RogersHelps ?!

  • xsonarisx xsx (@xsonarisx) reported

    @Fidomobile My mobile data is down right after a power outage. Tethering on my partner's network as they are still operational. Why as of recent has the network kept having issues?

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