Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 3
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Toronto, ON 1
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • YVRSharePoint Vancouver Sharepoint (@YVRSharePoint) reported

    @Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with

  • _BrianMahoney Brian Mahoney (@_BrianMahoney) reported

    Is it just me or is @Fidomobile 's data spotty on weekends? Fine Monday to Friday, crappy on weekends. They must turn the power down on Saturday and Sunday.

  • simowastaken СИМО (@simowastaken) reported

    I'm never going back to @Fidomobile ever again The amount of spam calls and texts I get from them now are insane I should change my number

  • plumeorama Rob (@plumeorama) reported

    @Fidomobile everytime I come to the Otrawa area the signal is crap...its a total BELL area up here!

  • danwarren6 Dan the man 🇨🇦 🏒🏖 (@danwarren6) reported from Toronto, Ontario

    @BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

  • AglSingh Nishith Singh 🇮🇳 🇨🇦 (@AglSingh) reported

    Hey @Fidomobile @FidoSolutions did you just take off 5GB of data and India calling feature from my plan? That too without any prior notice. Thats how you treat your loyal customers ?

  • gurveer51515676 gurveer (@gurveer51515676) reported

    @Fidomobile @FidoSolutions The biggest issue with your voicemail service is , it doesn’t tell the day and time the voicemail was left. I think I better move to @FreedomMobile who has better voicemail service. I lost my job because I thought msg was from past & never called them.

  • TallySalkey Tally (@TallySalkey) reported

    @FidoSolutions @Fidomobile both the app and website are still down and I need to pay my bill

  • KabirKhurana12 Kabir Khurana (@KabirKhurana12) reported

    @Fidomobile Is there a planned maintainence going on..since app and website logins are down and till what specific time would it be on.

  • mhar2004 SuperBat (@mhar2004) reported

    @Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!

  • balsher_sidhu Balsher Singh Sidhu (@balsher_sidhu) reported

    @Fidomobile I am repeatedly getting spam calls masked under my OWN number. You REALLY need to up your spam-prevention game. Called customer service multiple times, to no avail.

  • CwithAnArm Carmelo P D Caruana (@CwithAnArm) reported

    @Fidomobile Just send him an msg via your internal system, he knows who i am. This is all just so painful. I have wasted hours of time that i will never get back, customer service at FIDO is deplorable.

  • TrishM19 Trisha May Santos (@TrishM19) reported

    @Fidomobile I'm unable to call, is there any outage?

  • Treefree1 Trish Friesen (@Treefree1) reported

    Hey @Fidomobile customers , are you aware that loyal customers are offered 1 gig of data for $45.00 but new customer offers are 6 gigs for $45.00. Just an example of customer loyalty . I don’t use all my data and was looking to reduce my plan . Fido loyalty ?

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @dperador @Fidomobile @FidoSolutions Communication is two-way. Perhaps you hadn't clearly explained the issue properly?

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