Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Thiago Soares
(@thisoares4) reported
@Videotron I'm still having issue with my network mobile, this is getting tiring. @Fidomobile do you miss me?
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Jummy
(@goodnaijagirl) reported
@FidoSolutions Hello! I’m having terrible network problems—calls get dropped and people can’t hear me. I called @Fidomobile to explain what’s happening but guess what? They couldn’t hear me!😩😩😩
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Harman Samra
(@HarmanS95) reported
Dude why ******** does @Fidomobile have the most dogshit UI and when you call to check ur invoice balance even though I've asked my email to be changed like 6 times and they still don't have the right one. Like they text me yo your bill is due but won't give me the amount?
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Michelle Genttner
(@mlgenttner) reported
This is criminal. It may be fraud. It’s DEFINITELY a disgusting abuse of power. I can’t wrap my head around it.Tanking a poor kid’s credit, saying you owe $0, then saying you owe something that you didn’t agree too. I’m sure we have a legit complaint for CRTC against @Fidomobile
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Michelle Genttner
(@mlgenttner) reported
She was almost in TEARS. The CSR made her feel so bad, for something she didn’t EVEN DO. What a joke. The telecommunications oligarchy in this country is absolutely VILE. @Fidomobile should be ashamed, and should definitely fix this, immediately.
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Sarthak
(@sarchat90) reported
Dear @Fidomobile I’m currently located in Belgium and using the Fido Roam service. My data service isn’t working ! Your agents are unable to troubleshoot this issue. Please look into the matter.
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Michelle Genttner
(@mlgenttner) reported
Gets account # from Collections. TURNS OUT: @Fidomobile created a new, SEPARATE acct for this ‘free tablet’ - signed the kid up for a 2-yr contract w/o confirmation. Kid never received a bill. Never received a contract. Was told the tablet was free. Asked if needed to return...
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Mehmet Nuri Deveci
(@mndeveci) reported
@Fidomobile stop calling me from this (+1 877 866-9930) number. I am answering the call and you hang up after 3 seconds. It happened more than 10 times in last 7 days. I really don’t want what you are marketing, please stop!
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Martin Charette
(@cinq) reported
I never understand the sales rules that some companies have. I have been a @Fidomobile customer forever and I just want another line with the same deal. DENIED. They don't want more money from me.
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GZeusKriest
(@GZeusKriest) reported
@Fidomobile Since switching to your talk and text plan, your company has somehow stolen $200 from my balance and everytime I call you guys you keep passing me back and forth. Keep it up Fido and I'm gonna put you down. In the woods.
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BotTheDip
(@BotTheDip) reported
@FidoSolutions Check your DMs. I need more assistance. Fido is having issues transfering my telus number to fido now. @FidoSolutions @Fidomobile
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Jawahar Rajan
(@javahar) reported
@FidoSolutions @Fidomobile is there a network outage in the N2T 2S3 postal code area ? Internet is down ?
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Souvik
(@AmiSouvikDe) reported
@Fidomobile Stuck in India due to Covid. Suspended my phone/internet plan before coming. Period expired and got a huge bill. Should get email notification before resuming service w/o my consent. Please help to get refund. Should not get charged for the service I havn't used..
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Chetan Kalani
(@ChetanKalani) reported
@Fidomobile mobile internet is out since noon. Is there any known issue ? Right now getting just 1 mbps speed
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qoqɯoɹ
(@rombob) reported
such a waste of time and bad experience @Fidomobile received broken tablet, needed to return being charged on the next bill for free offered device, no compensation given
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