Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • gwabbit32 Amanda Fazekas (@gwabbit32) reported

    @Fidomobile I'm in the US, I'm being charged for roaming. I'm connected to a network but can't make or receive calls. My husband has contacted you to reset the network connection on my phone and it worked, but now it is back to not working. This is a problem. I need to call home.

  • AJLoreto AJ Loreto (@AJLoreto) reported

    3 days without Fido internet in the mornings, what is going on??? No messages, no answers, simply an "outage" that is now looking like it has been planned, How about a warning to your customers??? @Fidomobile @FidoSolutions

  • Joanna_Stich Joanna Stich (@Joanna_Stich) reported

    Hey @Fidomobile I need help with my recent bill please.

  • itzAlwayzGABY I’M HIM (@itzAlwayzGABY) reported

    @Fidomobile has the worse service and customer service ever, they’re all clueless AF

  • jeromelereuf Jérôme Le Roi (@jeromelereuf) reported

    @Fidomobile is the worst company in Canada. It is a scam!!

  • TomboW65775620 Tombo W (@TomboW65775620) reported

    @ms_oraaa @Fidomobile Just looking at your Tweets.... and it seems like you have the worst luck with companies. Is it possible that you are the problem? Just a thought.... you seem to be the common denominator.

  • zohanaiderak zohan momin (@zohanaiderak) reported

    @Fidomobile internet outage near Eglinton Ave W and DVP

  • kaptincam Cam (@kaptincam) reported

    @Fidomobile If you call their CS line, you cycle through the menus, only to have them direct you towards a text service putting you in que. It would be great if you got to talk to someone, and not trying to message back and forth via text.

  • maheshcmu Mahesh CMU (@maheshcmu) reported

    @Fidomobile if one exceeds the data limit do you guys send any warning and then alert for adding more data's and then the customer needs to accept the terms and conditions to proceed?Or how it will work?

  • KaeliTheKool KaeliTheKool (@KaeliTheKool) reported

    Every time I reach out to @Fidomobile support, I get pressured to cancel my order. I’ve opened files, complained, spoken to customer service on line/by phone/in store, and I get told “keep the order as is cancel the order”. We have a contract, how can Fido fail to meet the terms?

  • webeenknewcrew k ♡ (@webeenknewcrew) reported

    @Fidomobile how does one speak to a human being on the phone for a billing issue? I keep being redirected to a chat that is not helpful for me. Please help!

  • Kristenbvolk Kristen (: (@Kristenbvolk) reported

    @Fidomobile Is there an outage? I’m trying to work from home since 8 am with little to no internet connection…

  • theanarcat anarcat (@theanarcat) reported

    @fizz_ca @Fidomobile it seems you misunderstood my post as me saying that your service wasn't working. that wasn't it; i'm not a subscriber anymore partly because you (still) do not offer voice-based tech support (and generally fail at support, as this thread and DMs witness)

  • dapperdon416 Vino Papi (@dapperdon416) reported

    @Fidomobile you’re customer service reps have been inconsistent with their responses. I’ve been trying to get my sim activated for the last hour with very little support

  • Conte_aw Conte (@Conte_aw) reported

    @Fidomobile I called your service to assure my line is activated while traveling into USA but I can't make calls. I must use for business. Thanks to follow up

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