Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
Vancouver, BC 18
Montréal, QC 13
Calgary, AB 11
Windsor, ON 8
Surrey, BC 6
Brampton, ON 5
London, ON 5
Winnipeg, MB 5
Guelph, ON 4
Burnaby, BC 4
Mississauga, ON 3
Etobicoke, ON 3
Kitchener, ON 2
Scarborough, ON 2
New Westminster, BC 2
Burlington, ON 2
Edmonton, AB 2
Delta, BC 2
Oakville, ON 2
Longueuil, QC 2
Ottawa, ON 2
Carleton Place, ON 1
St. Catharines, ON 1
Stratford, ON 1
Belle River, ON 1
Prince Rupert, BC 1
Richmond Hill, ON 1
Chilliwack, BC 1
Stratford, PE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsC72 Assiduous (@MrsC72) reported

    @Fidomobile What we need done to the account can't be done on our end, it must be done on Fido's end of things. I need a phone number to reach a live customer service agent/supervisor/manager. The appointment call back has been a failure 3x now. Need a solution other than call back.

  • atKeithWatts Keith Watts (@atKeithWatts) reported

    @Fidomobile I have booked a call back but tomorrow is too late to handle this situation. I've been trying to get help with this since 11 am to no avail.

  • atKeithWatts Keith Watts (@atKeithWatts) reported

    Absolutely disgusted by the way @Fidomobile and @PurolatorHelp have handled my delivery. I've been told apparently since Fido is sending me a phone and forgot a simple apartment number, Purolator can't deliver it and neither party will fix it.

  • rajeshtwee rajesh (@rajeshtwee) reported

    @Fidomobile they charged me 70 CAD for using 3G service but why Fido gave initially 3G sim when I my phone is 4G compatible. Please take action on the issue 437-910-1057

  • ahlawatwrites Nishant Ahlawat (@ahlawatwrites) reported

    @Fidomobile have you blacklisted @oneplus . My 5g phone is not compatible with your new network where you have phased out 3g network . And you are charging unjust charges without notice. The best part is support team says they can't help.

  • reyaudd AudRey (@reyaudd) reported

    @Fidomobile Both the chatbot AI and phone AI cut me off, saying they're unable to make an appointment for a customer service representative to call me. I've been trying for days and keep getting the same message.

  • CihadKeskin10 Cihad Keskin (@CihadKeskin10) reported

    @Fidomobile Thanks, but I don’t have an active Canadian line abroad, so I cannot make that call. I’m asking again: please provide an alternative way to cancel my line or proceed with cancellation on your end. I cannot keep paying for a service I can’t use.

  • reyaudd AudRey (@reyaudd) reported

    @Fidomobile Can't reach customer service, probably because my account is cancelled. But I'm still getting billed! Help!

  • seba_rvr Seba-RVR (@seba_rvr) reported

    @Fidomobile The problem is that I won’t be in Canada at that time. Since I’m leaving before the 4 weeks, I need you to refund my money earlier or in some other way.

  • seba_rvr Seba-RVR (@seba_rvr) reported

    @Fidomobile Hi, I need to speak with an agent to request a refund for the unused credit on my account. When I call your support, it says there’s an issue coordinating a callback. I believe this may be because my account is cancelled, but I should still be able to get assistance.

  • seba_rvr Seba-RVR (@seba_rvr) reported

    @Fidomobile I need support, can you contact me, please?

  • seba_rvr Seba-RVR (@seba_rvr) reported

    @Fidomobile I need to speak with a support agent. The chat is telling me to call 1-888-481-3436, but when I call that number, they say they're having trouble coordinating to call me back. Can you help me?

  • shahparth17 No Wing Politics (@shahparth17) reported

    @Fidomobile Your officials at store told me my phone is compatible with new 3g retd. (Interaction# 12434132361), yet you charged me $84 for non compliance.. Why should I pay fine when I was told wrong info from store itself? Its cheating. I can actually take you to court. Help!

  • ahlawatwrites Nishant Ahlawat (@ahlawatwrites) reported

    @Fidomobile i need help to address a concern. Your chatbot is not helpful

  • Who_knewit Intrepid Critic (@Who_knewit) reported

    @Fidomobile Now, if calls didn't take an hour to complete it wouldn't be an issue. But calling you guys for anything takes about an hour. It sucks.

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