Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Swarandeep Singh
(@Swaran47) reported
@FidoSolutions @Fidomobile Such a pathetic service they have. I have been waiting for my home internet modem since November haven't received it yet. And when ever try to reach them they just keep transferring to other departments and i end up waiting for hours.
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“a demon”
(@marcomonizz) reported
@Fidomobile plz help me idk where my phone is and I need it before I leave the province
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Vinica Mordani
(@mvinica) reported
@Fidomobile @FidoSolutions After being a loyal customer for 4+ years, was asked to pay $350 extra that I have been scammed for. Support team manager was rude, refused to solve the issue & was ok if I switch to another service provider. Did not expect this !! Goodbye forever!
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Kishore
(@kishore24nitw) reported
@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Please don’t take their devices and fall for them.
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Jo
(@jobearie) reported
@Fidomobile data network is not working in my phone. Can this be affected by the power outage near my area in Coquitlam?
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Mehta Parth
(@parth_mehta_98) reported
@Fidomobile @FidoSolutions has became the worst service provider. They offered me a good deal for the phone after i port in with @FreedomMobile for the same but they don’t have time to implement the same offer even after a week. Customer service centre needs a lot of improvement
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Elliot🇧🇷🇨🇦
(@elliotmma1) reported
@FidoSolutions @Fidomobile I’d like to cancel my plan. I haven’t used it yet though..
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Matthew Hamilton
(@ChocoLoco1991) reported
@Fidomobile Your internet service has been going out all week for 30mins to an hour at a time. What is going on??
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Khaled Saifullah
(@KhaledS46373757) reported
@Fidomobile Never won anything. I tried lots of time.
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Angrycanadianlady
(@Angrycanadianl1) reported
Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned
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Ngoné 🇸🇳
(@Ngone08) reported
@Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤
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Anna C
(@oncarruthers) reported
.@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!
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Rizul Sharma
(@coolrizul) reported
@Fidomobile Is your website displaying the right information, as in Iphone 12 pro now requires more down payment than Iphone 13 pro also Iphone 12 pro is now listed at higher price than Iphone 12 pro max, does it make sense?
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Sarah Bartok
(@SarahBartok) reported
@JeffTeravainen @Fidomobile I direct tweeted for assistance at 7pm (as that’s an option). Told they were “experiencing higher than normal wait times” crap…and to expect over 3 hours wait. Finally heard back…15 HOURS later!!
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Angrycanadianlady
(@Angrycanadianl1) reported
@Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in
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