Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DennyHowell20 Denny Howell (@DennyHowell20) reported

    @Fidomobile Do you have 10GB plan? And where can I get support?

  • DarrenDerwood Derwood (@DarrenDerwood) reported

    @Fidomobile what the heck? 1 hour wait just to speak to customer service then I get cut off???

  • Ututorpro UtutorPro (@Ututorpro) reported

    @Fidomobile Hello Fido @FidoSolutions please explain my bills with the intel roaming call charge $3/min calling from Pakistan to Canada. I was told $0.50/min before I travelled here. Couldn’t find any rate agreement on your website and couldn’t login my account. Please help!

  • Madiary11 nuzhat (@Madiary11) reported

    @FidoSolutions Sorry, I think you've misread the tweet. I mean to say I'm regretting it very much as the number of scam calls and fraud texts/ links I recieve has gone up in huge numbers. For both me and my husband. Very disappointed at the service now @Fidomobile

  • CindyPom Cindy Pom (@CindyPom) reported

    @Fidomobile Hey Fido, I just signed up with your service a couple of days ago, and now you’ve cancelled my number due to “fraud”. Any idea why? I can’t get through to anyone.

  • _tweeeet_ ◽️tweet◽️ (@_tweeeet_) reported

    @Fidomobile But why is it so slow? That’s so 10 years ago.

  • proudblaster3 Proudblaster3 (@proudblaster3) reported

    @Fidomobile Why is @Fidomobile network getting bad in Brampton every passing day.

  • nashls Leigh Nash (@nashls) reported

    @hollykent @Fidomobile Having the same issue with my phone not working unless it’s on WiFi, and I’ve been with Fido since like 2005. And am now seriously considering switching. It’s ridiculous.

  • mmmmmmcoffee Pamela C (@mmmmmmcoffee) reported

    @Fidomobile I am really disappointed with your customer service. We’ve been working on a new account opening for weeks. We’ve had nothing but trouble. And your hold time for customer service is a joke. We’ve wasted hours.

  • shermil2012 Shermila (@shermil2012) reported

    More than 30 minutes on the phone to talk to Fido customer service! Maybe hire more people! Bad service for the amount of money you charge! SMH @FidoSolutions @Fidomobile

  • MovaiLVP Movai (@MovaiLVP) reported

    @Fidomobile why is it nearly impossible to get a hold of customer service? What happened to the Fido call back option?

  • Brunmigillan Bryanne (@Brunmigillan) reported

    @Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell

  • _Djawe Dave (@_Djawe) reported

    @Fidomobile @FidoSolutions I wanted to buy a Fido number with a plan online, but anytime I choose the "PLANS" and then "add a line", I see an error saying that Fido facing a problem and contacting to support! it is for days and no solution yet. I want to buy it online and no time for go to store right now

  • spicypham 2turnt🍵 (@spicypham) reported

    @Fidomobile I have Fido 150U and it’s sooooooo slow.

  • ChelseyInaAnne Absolute Decadence (@ChelseyInaAnne) reported

    @Fidomobile @FidoSolutions your internet is down in Brampton....

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