Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Tariq_Razi Tariq Razi (@Tariq_Razi) reported

    @Fidomobile One of the worst customer service provided by a Call Centre Supervisor that I have come across in life. Absence of empathy, listening, and customer focus in a Call Centre Supervisor is unbelievable in a Telecommunication Company.

  • atiyamemon1 atiya memon (@atiyamemon1) reported

    Heres my experience as a Fido customer. It had been over 8 months since i got my internet i was promised a gift card after 6-8 weeks but had to make at least 6 phones calls for it and no one has reached out. Very disappointed with the service. @Fidomobile @FidoSolutions @fido

  • renyu408 Jessica (@renyu408) reported

    I got 6 scam calls just this morning! No one taking after I answering the call! Does my number get disclosed or something!? It’s driving me crazy! Fido, please help!@Fidomobile

  • PixieCannibal Pixie🎃 (@PixieCannibal) reported

    **** @Fidomobile so bad They've stripped out the customer service phone support so bad. They fully say in the menu that phone agents can no longer make certain changes and you have to do it yourself. I pay $116 a month for them to fire support agents??? Maybe not for long.

  • CerberusGrey Seb Grey (@CerberusGrey) reported

    @Fidomobile fido wouldn't reduce my phone bill after I paid off my tab. When I left for Freedom they tried to get me back with a worse phone and sticking me with a bad bill. No good faith with them. Now I'm paying less for much more. No regrets.

  • FollowLukasMora Lukas (@FollowLukasMora) reported

    The worst thing I have done in the last three months was definitely switching from @Fidomobile @FidoSolutions to @koodo ! I will NEVER recommend koodo to anyone. They can’t even put together their billing info.

  • neilhillbrandt Neil Hillbrandt (@neilhillbrandt) reported

    I understand why @Fidomobile is constantly giving out free data now. If they didn’t they wouldn’t have any customers because they’re customer service team is beyond useless.

  • LGFusion Lexie Gillette (@LGFusion) reported

    When you get your certified preowned phone from @Fidomobile and the headphones are covered in ear wax and red marks so you contact them and they say they can’t do anything since they aren’t broken....is this not a health violation?

  • ssaleemofficial Shezan Saleem a.k.a JO-G (@ssaleemofficial) reported

    @Fidomobile Switching my service to elsewhere asap. your customer representatives are rude and non helping. I was happy with the service but if a company doesn't believe in helping customers with their concerns and waste their time, it's no good for me.

  • SketchMaster9k Pat (@SketchMaster9k) reported

    I didn't ask for any free credits or anything crazy. It seems reasonable to me that I'd be offered at least a refund for the service that I never received or used. Being refused even that was the red flag that made me cancel all my lines instead of just the new one @Fidomobile

  • 8VenthaN8 Venthan (@8VenthaN8) reported

    @Fidomobile @LidoPimienta @WitchProphet Maybe fix your customer support after hours. People are really bad and lazy.

  • TARO2022 T (@TARO2022) reported

    Having maybe the worst experience ever with @Fidomobile @FidoSolutions the reps are being incredibly kind but I've been on and off of hold for over 2 hours. I have a new device and sim coming and they put the wrong address even though it was inputted as the correct address.

  • SketchMaster9k Pat (@SketchMaster9k) reported

    ...probably 20+hrs on the phone in total. Each time there was a new problem or something wrongly set. By mid-Feb I gave up in frustration and asked them to cancel everything and refund the 3 months. They refused. According to Fido, since... @Fidomobile @FidoSolutions

  • SketchMaster9k Pat (@SketchMaster9k) reported

    ...acknowledge this was not an ordinary situation. Yes, technically I was outside the refund period with an active sim card But only because I was strung along for months by Fido with false promises that were never fulfilled, and charged full price for the privilege @Fidomobile

  • s7884727 Stu (@s7884727) reported

    Okay, so @Fidomobile charging my wife $50 for 0.6gb of data overage. This is a disgrace. We called the help desk and they did nothing to help. Off to Fizz we go.

Map Check Current Status