Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidEm94929134 David Em (@DavidEm94929134) reported

    @Fidomobile In the last 24 hours I’ve received 5 calls from a number V followed by 14 digits. I know this is scam and never answer these calls. Will these calls ever be intercepted and stopped by you?

  • pratapmetalfan SAIPRATAP SREERAM (@pratapmetalfan) reported

    @Fidomobile @FidoSolutions Struggling to get a refund from Fido since Nov-2021. Wasted lot of hours in coordinating with the inefficient customer support team. Case# C174405287 Regret porting to Fido from Rogers.

  • shayy_ken . (@shayy_ken) reported

    @Fidomobile @FidoSolutions horrible customer service ! Horrible store ! And up to now there’s no solution to the problem and treating your customers like 💩

  • Giri60970185 Giri Duvvu (@Giri60970185) reported

    @Fidomobile I am unable to login your app .I not using your network since 15days as I on vacation .Still my bill shows $200 plus including roaming charges...? Even I sm unable reach your chat box as well to discuss my issues.Please let me know how to hold my account..

  • olinit_xo DILLIGAF (@olinit_xo) reported

    @Fidomobile I am trying to cancel the internet service for the 3 rd time now because of how annoying the process is. Why do I owe an explanation to anyone as to why I want to cancel? I pay, I cancel if I want to and when I want to.

  • Patel_2101 Patel_1 (@Patel_2101) reported

    @Fidomobile , you have charged me with the charges for the services which I haven't used. It shows that I have called to usa for 16 minutes and charges are applied ...I never called to usa, and I won't hesitate close account and even would not recommend to any one

  • itzravisharma RAVI SHARMA (@itzravisharma) reported

    @rogers @Fidomobile how can you keep customers out of internet for 6 hrs in 21st century.. check your records for L6P 2Y7 … such a shame .. pathetic service provider

  • odballAstro Morgan (Elle/Her) (@odballAstro) reported

    @Fidomobile I have spent the last year trying to cancel my data stick and was under the impression I had. Today an agent called me claiming I owed 119$ for a product I cancelled, tried to get me to pay it and then transferred me to a different department which then hung up. what?

  • nourishnew BabyCube (@nourishnew) reported

    @FidoSolutions @Fidomobile whats going on with home wifi? I have no internet connection. (Mississauga). I already tweeted last week that i will switch and this happened again and its worse. Last time restarting the router fixed the issue. Now it didnt.

  • hh6jb Li Boyang (@hh6jb) reported

    Today I received a promo call from @Fidomobile that trying to convince me to resume my mobile plan inFido.When I was trying to explain that I don't have plan to transfer back, the service specialist RUDELY HANG UP my call! Are you trying to convince me NEVER get back with Fido？

  • kulbeer_123 kulbeer (@kulbeer_123) reported

    Bad experience with @Fidomobile, worst customer support, always provide wrong info.

  • Deepea6 relaxmassage8888 (@Deepea6) reported

    @Fidomobile @FidoSolutions If my fido internet works consistently I will feel extreamy lucky. Any hot chocolate & blankets plz. pass along to homeless people. Meanwhile can somebody kindly tell me why my internet is not working again ??? Thank u please

  • mullletszn josie (@mullletszn) reported

    @Fidomobile u guys are ******* stupid

  • nourishnew BabyCube (@nourishnew) reported

    @Fidomobile You homewifi sucks. Often gets connection issues and says internet available. Switching to other service soon.

  • AmeyaVBunde Ameya (@AmeyaVBunde) reported

    @Fidomobile @FidoSolutions Really disappointed with your service. I always find it difficult in getting a stable internet connection. Really pissed off. Won't recommend fido to anyone, the shittiest service ever.

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