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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • lazarus7
    Matthew (@lazarus7) reported

    Hello @Brightstar .. it has been 5 days since your provider added my spouses @Fidomobile phone to a blocklist, functionally ending her service. Despite multiple calls, you have done nothing to resolve this. Is this typical for you?

  • AreElKay
    Rabab Khan (@AreElKay) reported

    After 2 weeks of trying, my complaint did not get resolved by @Fidomobile. My suggestion, do NOT believe anything their agents offer you.

  • Lot3Naval
    Naval Lote (@Lot3Naval) reported

    Happy to get rid of @Fidomobile . Just saw they have been charging me extra for months for some BS. Very sad that I only have 2 followers who can read this. I hope everyone reads it and decide to leave this network. I will try to switch max people I can, i swear.

  • dezy_cakes
    Dezy (@dezy_cakes) reported

    @Fidomobile @FidoSolutions literally the worst phone company and they have poor customer service in their management department.

  • adigupta88
    Aditya Gupta (@adigupta88) reported

    @Fidomobile - When you don't gibe any leevay to your customers in date extension of paying the bill, then why do you delay in your payments. Please put a stop to haraasing ex-customer and ensure you pay your dues. Stop harassing and ensure you pay the due amount. (Post 7/7)

  • THEROBEGAMING
    Jayrob2k (@THEROBEGAMING) reported

    @Fidomobile I’m online with your customer service. Apparently if your authorized on the account to make changes, you can only add a line. Or change the plan. You can’t subtract a line though? This makes no sense, especially with all the surrounding circumstances with my situ.

  • KokoLidia
    Lydia kkkkkk (@KokoLidia) reported

    @Craig17981815 @Fidomobile So typical of Fido. I used to have my cell w them and it was horrible. I regret giving them a second change 😢 we should prob report them for misleading advertising 🤔🤔

  • FirstLady_Toya
    Toyaaa🦋 (@FirstLady_Toya) reported

    @Fidomobile is such a piss poor company. Horrible service

  • Lycansshadow
    Pup Shade The Mutt (@Lycansshadow) reported

    @Fidomobile holy God damn ****. Why can I never ******* access my account on your crap website It even ******* locked me out cuz "I tried to access to many times" It's always "we can't access your account at this time try again later" **** this **** why am I paying for crap!?

  • DaniyalAli0
    TheRealDeal (@DaniyalAli0) reported

    @Fidomobile my home internet is not working. Customer service told me to wait till monday for a tech. Can anything be done in the meantime?

  • troy_spreeuw
    Troy Spreeuw (@troy_spreeuw) reported

    @lazarus7 @Brightstar @Fidomobile This is typical. Why could they not help you on their customer service lines? Because they don’t empower their staff to actually help anybody IME.

  • adigupta88
    Aditya Gupta (@adigupta88) reported

    @Fidomobile - looks like you want your customers to beg for the money. Firstly a cheque was issues, which I encashed at my bank, the very next day the bank took back the amount stating Rogers has stopped payment. After multiple follow up the credit team confirmed that ( Post 2/n)

  • edwardllorca
    Edward Llorca (@edwardllorca) reported

    Don't order a @SamsungMobile phone from @Fidomobile for their #samsungevent they most likely will lose and send your phone to someone else #fail

  • _ct13
    Christina (@_ct13) reported

    @Fidomobile @FidoSolutions someone wanna help me transfer my phone number? Been trying for over a week!!!!!!

  • adigupta88
    Aditya Gupta (@adigupta88) reported

    @Fidomobile - this is a clear case of harassing a former customer to whom credit is due from your organization. A customer who has payed all his bills on time, but the organisation just does not want to pay the refund to the customer and harass him mentally. (Post 6/n)

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