Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
New Westminster, BC 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • stkt2ya2 Rick L. 🇨🇦 (@stkt2ya2) reported

    @Fidomobile ... Your customer service is absolutely HORRIBLE! I thought Shaw was bad but geezuz, you guys take the trophy for having the number one most useless customer service department... You're a cell phone provider, how about answer your own damn phone???!!! NO EXCUSES!

  • pramodsmvdu pramod (@pramodsmvdu) reported

    @Airtel_Presence @Fidomobile It's been more than 4 days. Even after more than 10 calls to fido/Roger/Airtel, not getting Roaming on fido number from Canada . Can I expect any resolution ? Its seem to be Roaming partnership issue .

  • bigbadcliff bigbadcliff (@bigbadcliff) reported from Gananoque, Ontario

    How can a Canadian Telecom company NOT have a data only plan that goes above 4 gigabytes??? 21 year customer asking. Will you let me walk? @Fidomobile @FidoSolutions @fido

  • pramodsmvdu pramod (@pramodsmvdu) reported

    @Fidomobile Hoping for resolution this time 🙏

  • cyril0 Cy Cyril (@cyril0) reported

    I was talking to a friend who is also on @Fidomobile and the sound quality was garbage so we switched to #GoogleDuo and the quality was amazing, easily 10 times the resolution @FidoMobile was offering. Voice data uses very little bandwidth so why does it sound terrible?

  • girly__143 #CuddlyBear (@girly__143) reported

    @Fidomobile is it true if I sign up with you as my mobile provider you charge $10 every time I call customer service?

  • Kris_lings Kris (@Kris_lings) reported

    @Fidomobile added my new phone profile under someone else account, and now they want me to pay the entire cost of device to create a new account for me. WTF #Fido??? I have requested to cancel this BS. 2/3

  • Sridhar03809423 Sridhar (@Sridhar03809423) reported

    @Fidomobile I am sorry to say that the boxing week offer of $150 gift card (for buying new home internet) is not yet sent to me. I have called to customer care many times as well ! Please resolve this issue ASAP

  • Kris_lings Kris (@Kris_lings) reported

    @Fidomobile Very UNHAPPY, TERRIFIED, as a new customer I signed up recently. You guys messed up my account so bad after activating my new number and updating my friends, family, bank and other accounts with it. Now I had to cancel it after 5 days. 1/3

  • gagan_R gagan (@gagan_R) reported

    @Fidomobile DO NOT USE FIDO Had a worst customer service experience today

  • gagan_R gagan (@gagan_R) reported

    @Fidomobile DO NOT USE FIDO Had a worst customer service experience today

  • Ramstalord Ramy H™ (@Ramstalord) reported

    @Fidomobile HOW ABOUT YOU STOP SCAMMING CUSTOMERS EITH BRIGHTSTAR, gathering support for a class action

  • Marcel_MP Marcel (@Marcel_MP) reported

    Why is @Fidomobile charging for these “long distance” calls I never made?. They are charging me $300 dollars. Impossible to comunicate with them. #robery

  • gagan_R gagan (@gagan_R) reported

    @Fidomobile Worst customer service ever

  • DivyaHuria Divya Huria (@DivyaHuria) reported

    @Fidomobile You have a very poor customer support.I made an order with you for porting my SIM from Chatr where your team told me there is no set up fee however my bill shows 45$ setup fee.I ws misinformed before making purchase and now I am told it will be reversed in 3 months

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