Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • manyfacesofeve_ The many faces of eve (@manyfacesofeve_) reported

    Dear @Fidomobile I don't want to ask jack because jack doesn't know jack about what I want to do. I need to connect to a real person which I can never do when you MAKE me ask jack who doesn't know jack!

  • whistlerracer M Benoit (@whistlerracer) reported

    @RadioCanadaInfo @AndreaneWillia1 No problem with @Fidomobile and cheaper…

  • TheOnlyManny Verecund1 🇨🇦🇵🇹♻️🇺🇦 (@TheOnlyManny) reported

    @Fidomobile I'm not very happy with your customer service. I've been waiting on live chat logs for over 2 weeks now. What is going on over there? I'm trying to resolve an issue but agents keep saying they'll leave magical notes on my account that other agents never see apparently

  • pradithj pradith jayanthy (@pradithj) reported from Windsor, Ontario

    @FidoSolutions Taking my words back @Fidomobile You have been disastrous in customer satisfaction. @FidoSolutions

  • Lisazhou18 Lisa zhou (@Lisazhou18) reported

    @Fidomobile @FidoSolutions today our home doesn't have internet service, is it still in repairing?

  • simplet11 abimbola ibidapo (@simplet11) reported

    That my bill is higher and I called to get it corrected and I was told that I made long distance calls, this long distance has always been part of my plan, no extra changes. @Fidomobile did not inform me that the change in plan will affect any other thing. I was never informed

  • coreysolington Corey SOLAPEington (@coreysolington) reported

    @koodo Okay thank you. Will be switching to another service provider first thing tomorrow morning to avoid overages I will incur this month so I could contact my family during this emergency. @Fidomobile and @bell offering better relief.

  • e_oghab Oghab e Iran (@e_oghab) reported

    @Fidomobile @FidoSolutions Please help how I can make a call, dobi need to set any option on my cell phone or my plan? I daily 0098 and then the phone number, but it keep saying check the number !!!

  • behnamvajar behnamvajar (@behnamvajar) reported

    @Rogers @Fidomobile @chatrmobile I am extremely disappointed with your customer service regarding this waiving. I guess it was just a marketing show-off!!!

  • karangarg87 Karan Garg (@karangarg87) reported

    @Fidomobile I had taken my number before I boarded from India so did not visit any store before taking number and wasn't informed in detail what the plan is, or to take care of this problem in advance. On compassionate grounds, request for your consideration of a rebate in my billing.

  • do74do Ghada Omar (@do74do) reported

    @Fidomobile Would Fido ever support Apple Watch????

  • lucyqian01121 lucyqian0112 (@lucyqian01121) reported

    @Fidomobile I would like to file a formal complaint with Fido management for their roaming charges. Basically the customers are charged for roaming at $15 per day regardless if they use this service. This is totally unacceptable.

  • MortifExtol Wilmer Cørønadø (@MortifExtol) reported from Oakville, Ontario

    Dear @Fidomobile, there's no online services for prepaid users, there's no module for topping up the account, I cannot even register my credit card! Seriously, I need to fix this! I can't believe that the (only) solution is to switch to postpaid! Thank you!

  • MortifExtol Wilmer Cørønadø (@MortifExtol) reported from Oakville, Ontario

    Dear @Fidomobile, your website offers nothing for prepaid users, there is no module for topping up the account, I cannot even register my credit card! Seriously, I need to fix this! I cannot believe that the (near) solution is changing to postpaid! Thank you!

  • manyfacesofeve_ The many faces of eve (@manyfacesofeve_) reported

    @dcartwright999 @FidoSolutions @Fidomobile Yep. That's what happens when you automate very thing half the time it doesn't work. I said call back I times out ..twice. finally get a person on the phone get hung up on...twice. and it's almost everytime not once ina while , so frustrating

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