Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • vyom2003 Himanshu Bhavsar (@vyom2003) reported

    @Fidomobile very poor network since last 3 months, call drops, missed calls, no signal......complained so many times about network but shameful answer all is well

  • chelseabucci Chelsea (@chelseabucci) reported

    @Fidomobile day two and my phone has no data, it came on for an hour last night and now it’s gone again. What the hell and your saying it’s not a problem on your side. Well it’s not my phone as I put the sim card in my wife’s phone and it didn’t work either. It’s your service fix

  • Wykikii Wycliffe Jason (@Wykikii) reported

    @Fidomobile I would like to cancel my second line. What's the process?

  • JatBalwaan Jat Balwaan (@JatBalwaan) reported

    @Fidomobile Terrible customer service and you just lot one of your customers. Your field agents promise unlimited international calling and then this offer expires and you put all the charges on the customer.

  • rashidali_ca Rashid Ali (@rashidali_ca) reported

    @Fidomobile @FidoSolutions your customer service policies are so unfair. I moved to Fido from @bell, 3 of my numbers and 2 for my friends. You waived off the set up fee for my friend but your agents refused to waive it for me. Please align your policies. #fido #unfairfido

  • tsdtweet Tejas Saini (@tsdtweet) reported

    @Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. Live chat Queue position is more than 50 which would take more than 30 minutes to chat. Be competitive and take care of customers

  • dieselboy28 dieselboy (@dieselboy28) reported

    @Fidomobile Something went wrong every time I try to login to the app.

  • chelseabucci Chelsea (@chelseabucci) reported

    @vyom2003 @Fidomobile My data is not working on my phone at all and they are saying it is not on there end. They are not helping to fix it.

  • tsdtweet Tejas Saini (@tsdtweet) reported

    @Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. On Live chat Queue position is more than 50 which would take more than 30 minutes or to chat. Please take care of customers.

  • acaSigoYo Ale. (@acaSigoYo) reported

    The sign of @Fidomobile is the worst in Nepean, ON. There is no coverage, there is never mobile Internet and if the bill comes, charging something that does not generate connectivity or confidence. I decrease service !. Please don't use this service, don't waste your money

  • GlenStrong2 Strongopinions (@GlenStrong2) reported

    @Fidomobile recomended Mobile Snap in Square one to fix her screen. We dropped off her phone, they fixed it and we left. Today we get a "thanks for your 5 star review" on Google. SHE NEVER LEFT A REVIEW. It said reviewed 16 hours ago, when Mobile snap had the phone. We...

  • danni30908563 danni (@danni30908563) reported

    @Fidomobile I received a bill this morning for an account I canceled over a month ago. You guys have the worst service that’s why I left but yet I’m still getting charged and having to deal with ur ppl who don’t know how to do their jobs

  • AmanpreetDeol9 Amanpreet Deol (@AmanpreetDeol9) reported

    i had 2.5 months of contract remaining with them . Can you please help !! @Fidomobile

  • _KumarAmit Amit Kumar (@_KumarAmit) reported

    @Fidomobile Hi Team. Recently my 1000 international free minutes have been discontinued on my two numbers. Being a loyal customer, I didn't expect it. Can you please have a look ?

  • Filmchopath Arnab Tumpy (@Filmchopath) reported

    Is there any issue with @Fidomobile app login? 🤔

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