Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Brampton, ON 4
Sault Ste. Marie, ON 3
Greater Sudbury, ON 3
Surrey, BC 2
Montréal, QC 2
Ottawa, ON 2
Burnaby, BC 2
Vancouver, BC 2
Langley, BC 2
Mississauga, ON 2
Barrie, ON 2
Ohsweken, ON 1
Kanata, ON 1
Listowel, ON 1
Gatineau, QC 1
Lakefield, ON 1
Etobicoke, ON 1
Kingston, ON 1
Scarborough, ON 1
Guelph, ON 1
Napanee, ON 1
Pointe-Claire, QC 1
Uxbridge, ON 1
Craigmawr Beach, ON 1
Picton, ON 1
Brandon, MB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • PBenitez77 Pablo Benitez (@PBenitez77) reported

    @FidoSolutions @Fidomobile We the Customers are left hanging all day without cell service!!!This is Unacceptable Fido for the amount of money you charge us.I will dispute this day when billing comes let’s see what kind of SOLUTION Fido comes up with

  • Frenchyy Französischyy (@Frenchyy) reported

    @Fidomobile I would like to cancel my plan with you guys with the issues that we had today. @Rogers is one of the biggest cellular company in Canada and can’t figured it out after 8 hours. @TELUS I will be joining you guys shortly 🙏🏼

  • boondali cats and bears (@boondali) reported

    @FidoSolutions @Fidomobile Any update as to the issue or when service may be restored?

  • sophie_everine Sophie (@sophie_everine) reported

    @Fidomobile I’ve had NO SERVICE ALL DAY. Will I get charged today??? #fidodown #fidooutage

  • shen2cute shen2cute (@shen2cute) reported

    Now that my service is back ok @FidoSolutions @Fidomobile let me know how you plan to compensate me, for the entire day I was without service. #Itakecreditsnotthankyou

  • carol28_fer Carol28 (@carol28_fer) reported

    Hey @Fidomobile any updates for us??? Signal unstable and messages not going through it coming in still

  • AndyyyKhosh Andy (@AndyyyKhosh) reported

    @Fidomobile wtf happened to the service u ******* let me lose profits in the market

  • IdrisRampur123 Idris (@IdrisRampur123) reported

    @Fidomobile Worst day, have incurred great losses and I feel we should be compensated by @Rogers.

  • act4sp Act IV (@act4sp) reported

    @FidoSolutions @Fidomobile Finally got my cellular and home phone service back 5 minutes ago. Any explanation for why this happened and why it took about a day to fix?

  • hk_prof Harry P (@hk_prof) reported

    @Fidomobile I've been unable to work today due to the persistent network outages...I would like a follow up...pls and thank you!

  • giftyminhas gM (@giftyminhas) reported

    @anniieang @Rogers @Fidomobile Yeah past 18 hours no network. Just started working now

  • Kaydesigns_1 Kayla.Sloan (@Kaydesigns_1) reported

    **** @Fidomobile it’s been down all day I’m pissed and so are thousands of others Canada wide!

  • hgarib1 Hadi Garib (@hgarib1) reported

    @Rogers @Fidomobile - 19 hours and DOUBTING since your software update issues. . Surely decency, if not corporate defiance, demands that you keep consumers abreast #fidodown

  • jeffster1970 Jeff W (@jeffster1970) reported

    The sad thing about the @RogersHelps, @Fidomobile and @chatrmobile outage is that any compensation offered will be for the hours you lost, so maybe 1/30th of your bill, maybe $2 or $3. For people dependant on cell services for their business, they lost a lot more than that.

  • paudelp Prabin Paudel (@paudelp) reported from Mississauga, Ontario

    Hi @Fidomobile last month only you charged me extra for exceeding few MBs of my data plan. Are you giving any credit for the whole day outage today that severely impacted my scheduled with doctors and my work from home ?

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