Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
London, ON 3
Vancouver, BC 2
Ottawa, ON 2
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • alexanissimoff A missmaff (@alexanissimoff) reported from London, Ontario

    @Fidomobile In all seriousness you guys had a bunch of cars on my street yesterday trying to fix it it didn’t work my Internet goes out every 20 minutes sometimes I get a couple hours but it’s been like this for months and no one‘s done anything..You take my money though

  • GoldstarGlitter Girl Glitter (@GoldstarGlitter) reported

    @Fidomobile Funny thing. After being on hold for 2 hours and 20 minutes with Fido, then finally speaking with a rep., thinking I’ve taken care of what I called about, I learn today it was a complete waste of my time. Yay I get to call them again! Maybe they like customer calls…

  • sibaditya Sibaditya Maiti (@sibaditya) reported

    @Fidomobile @FidoSolutions For my account number 917880214 I have been charged for full month where as I disconnected on 22nd Nov. Please help to refund the extra amount charged on my credit card.

  • AKBeingHumanTO Being Human (@AKBeingHumanTO) reported

    @FidoSolutions @Fidomobile you have also disabled the raise a concern form option. Absolute no way to reach customer care via phone or twitter. Over a month of painful customer service experience. No listeners !! @CRTCeng

  • AmulyaAgarwal15 Amulya Agarwal (@AmulyaAgarwal15) reported

    @Fidomobile @FidoSolutions Unacceptable service from them, just suspended my account and have not been giving clear instructions Just unacceptable from a company like @Fidomobile

  • Womiye Le Wombat (@Womiye) reported

    Worst mobile service provider goes to #fido @Fidomobile Time to move. Any suggestions please?

  • tyeddeau Tracy (@tyeddeau) reported

    Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers internet service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

  • HY_happydream H&Y (@HY_happydream) reported

    @Fidomobile #Can #Canada Do not activate the phone with Fido, if you need ant mobile phone. They are terrible customer service and lie to customer. They offer when you sign up, but you will get different plan or discount when you get the actual bill.

  • HA040314 HA (@HA040314) reported

    @Fidomobile is there a system outage? I can't seem to send texts right now.

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported from Mississauga, Ontario

    @Ekniran01760152 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported

    @doginthehair @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • tyeddeau Tracy (@tyeddeau) reported

    Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers cell service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

  • abheyssingh abheysingh (@abheyssingh) reported

    Raised a complaint @Fidomobile on Nov 22. No solution yet. Have been approached by 4 different associates asking for my FIDO details, to solve a complaint that "why am I receiving monthly bills when I am not a FIDO customer " Pathetic service and complaint redressal @Fidomobile

  • FixarMovies FixarMovies (@FixarMovies) reported

    @Fidomobile Labelling Spam calls does nothing to help the issue. Declining calls just fills your Voicemail inbox which is already ridiculously limited so you can nickel and dime customers with Voicemail expansion options. Are you tracking these Spam calls?

  • CxoxMarie CassandraMarie (@CxoxMarie) reported

    @n0_usernme @Fidomobile @FidoSolutions No I don’t I only have the xs max so it’s been a while since I upgraded lol as long as my phone works then I really don’t care to jump into the trending model but I wanted to treat my self to a new one lol

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