Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • KierstenHanly Kiersten Hanly (@KierstenHanly) reported

    It seems like they even deleted one of their messages? Not sure what that was supposed to accomplish @Fidomobile - but please feel free to let me know when you’ll be available to help.

  • BaaabaaaG BabaG (@BaaabaaaG) reported

    @Fidomobile garbage customer service.

  • EmeleighSab 𝓔𝓶 𝓢𝓪𝓫 🌻 (@EmeleighSab) reported

    @Fidomobile your customer service is atrocious.

  • XristiaY Xristia Karla Yago (@XristiaY) reported

    @Fidomobile I need help in canceling my sim card activation please

  • fefsbackpacker Fernanda (@fefsbackpacker) reported

    Never ever use @Fidomobile im trying to solve a problem with them for many years and they refuse to help me. They tom#ke advantage of me when I got the service because I didn’t speak English in that time and now they are charging me 3k for a bill.

  • Jashank Jashank Parekh (@Jashank) reported

    @Fidomobile I placed a move order for my internet and you guys canceled service on my existing address!

  • ElegantKa0s Elegant Ka0s (@ElegantKa0s) reported

    @Fidomobile I can't log in to my account on the app. Since the update in Sept. It keeps saying "Something went wrong, we've hit a snag". How can I fix this?

  • JosiahMarti76 Josiah Marti ✝️ 🇺🇸 (@JosiahMarti76) reported

    @CryptoSnayan @Fidomobile And sometimes I tweet things that are 2000 years old, and still true. Gosh have you got it bad. You really do need to get a life.

  • neesh_diary O (@neesh_diary) reported

    So disappointed in @Fidomobile service. I was on hold for 40 mins and as soon as I get in contact with a worker I get cut off. I really hope someone can get back to me Because I don’t want to wait on hold for so long again

  • Utkarsh04351862 Utkarsh Pandey (@Utkarsh04351862) reported

    @Fidomobile @FidoSolutions Help me sort out this mistake, Please.

  • Ismatrak Ismael (@Ismatrak) reported

    .@Bell just got a 500CAD bill for 5 days of travel, Wifi calling is a racket with you guys, never had this issue with @Videotron or my friend, who activated his exactly like me, with @Fidomobile. Vacation ruined like the Chichen Itza pyramid I went to see.

  • KierstenHanly Kiersten Hanly (@KierstenHanly) reported

    Honestly, @Fidomobile sucks. But also, what phone service in Canada doesn’t? I just tried to find out about roaming usage, was told I couldn’t, then 1.5 hours later was told I hadn’t used any data today.

  • AmynInsurance Amyn Batliwalla (@AmynInsurance) reported

    @Fidomobile ... the worst customer service in the telecommunications arena. Advised to wait MINIMUM 45 mins to speak to a manager for an error FIDO BILLING made... Why not just take my number and call me back...😡😡😡

  • BlairScarlett Blair (@BlairScarlett) reported

    Love when I call @Rogers for a billing issue, spend 33 minutes on hold and explaining the issue, they tell me this is beyond the scope of their authority and transfer me to @Fidomobile

  • bhoetuk urgensangye (@bhoetuk) reported

    @FidoSolutions @Fidomobile - my $30 a month plan and instead I get charged $96. Called the rep but I was told, it’s a known billing issue. I was told I’d get a email stating it’s been fixed but haven’t received any emails and it’s been more than a week. Very disappointed with Fido!!

Map Check Current Status