Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Virus Test
(@DoomedVirus) reported
@FidoSolutions @Fidomobile Sorry, that is not True! Internet outage still impacting me and all the fido subscribers i know in GTA. Please let us know % of people whose service is restored
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Mr. Singh Deol #JusticeForSidhuMooseWala
(@BorntoShineee) reported
@reptilegirl207 @Rogers @Fidomobile Hope it’s working now. It was nightmare without network for more then a day
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NorthHopper
(@northhopper_) reported
@Rivenblade2 @Fidomobile @Rogers Wow, I didn't even think about the impact this outage has had on people's ability to use 2FA. This is insane
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Deacon byrne
(@Deaconbyrne1) reported
@Fidomobile @FidoSolutions i still dont have home internet and now your not answering the phone at customer service, its going on 3 days now, fix this #rogersoutrage
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Sherri
(@sherhockeymom) reported
@FidoSolutions @Fidomobile We are cancelling all 5 of our lines this week. We run a business and this is TWICE in 18 months you have cost us THOUSANDS! And a measly day worth of credit is an insult! And our home Fido internet is still down and I can’t control my thermostat!! 🤬
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frodfethi 🇺🇦 #slavaukraine
(@nasibim_I) reported
@FidoSolutions @Fidomobile No wifi for 48 hours. No update for 24 hours. Not working call center. Not taking amy complaint serious… First thing in the morning i am cancelling my wifi. Bye…
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cmonlinda
(@cmonlinda) reported
Hey @Fidomobile I had no data (and unable to make phone calls) on Day 1 and on Day 2, I have very poor data roaming (at best). I hope I get my 2 days of data roaming credited.
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Patrick Brennan
(@pbrennan1985) reported
Hey @rogers and @Fidomobile it’s Friday night and I’m still without internet. No estimated time of service resuming. How much profit did you make last year?
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Cam
(@camcraig) reported
@Fidomobile my mobile service is still out for the second day. Restarted phone. Nothing works. Downtown London. Fix it.
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Lucky Luck
(@ladyady2) reported
@FidoSolutions @Fidomobile Still no service your website down.
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daniel
(@imdaniellin) reported
@Fidomobile @FidoSolutions my service is still down, whats going on, its been 2 days without service on my phone!
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surabhi chaudhary
(@sur220194) reported
@Fidomobile @FidoSolutions Its been 48 hours now and we haven’t got out connection back. This is ridiculous. Are we paying hefty bills for such a horrible service? @RogersHelps
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Brent W.J. Mackie
(@bwjmackie) reported
@Rogers 51 hours after this whole outage started and I *still* do not have cell service. What's going on, @Rogers @Fidomobile ??? #rogersoutage #RogersOutage2022
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Harpreet Singh
(@Harpreet06221) reported
@Fidomobile My home internet is not working had done multiple reboot since morning but no luck. I heard you guys are restoring services. When I can expect the internet will be back. L5A mississauga @Fidomobile @FidoSolutions
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Walter Concrete
(@MetcalfeGord) reported
@FidoSolutions @Fidomobile Not a problem for me because I STILL CANNOT SEND OR RECIVE TEXT MESSAGES AFTER 48 HOURS! I get it, the west coast is your lowest priority in the country, right?
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