Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 3
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Toronto, ON 1
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Pasta2Maria Maria Pasta (@Pasta2Maria) reported

    @legitmarino @Fidomobile Hey Fido!!! Please fix the outage sooner than later ! It has been since last night with no phone service and unacceptable! Why is it taking so long?? This is crazy!

  • VershininAdrian Adrian Vershinin (@VershininAdrian) reported

    @Fidomobile @Rogers you made me miss a critical medical SPECIALIST CALL because of your service outage! No heds up. No text warning! 15 years I have been with you! @TELUS you want it? #horribleservice #zeroaccountability

  • TKD2U Morons'R'Us (@TKD2U) reported

    So I assume all @Rogers @Fidomobile customers will see an automatic adjustment on our bills this month for interruption of service @CRTCeng. Can't pay for something we can't use... This type of adjustment should be automatic and law.

  • DebbiePacheco Debbie Pacheco (@DebbiePacheco) reported

    @Rogers @Fidomobile Any idea when service will resume? Makes trying to book a COVID vaccine over the phone with pharmacies that have available appointments but no website impossible.

  • denis_toronto denis richards (@denis_toronto) reported

    No service for over 2 hours @Fidomobile

  • kenzarg Kenza Rougui (@kenzarg) reported

    @FidoSolutions @Fidomobile Hi, it’s been quite a few hours now and I am wondering do you guys have an idea when the service will be back? An hour? 2hours?

  • Deaner9051 Dull Jack (@Deaner9051) reported

    @Rogers @Fidomobile If mobile data and service is down, how am I able to still see my billing in the app? Why is this taking so long you ****** my whole day. Along with millions of others. We don't understand how this is not fixed. In the last decade this has never happened.

  • meaghancozzy Meaghan (@meaghancozzy) reported

    @FidoSolutions @Fidomobile 14 hours without any service? Koodo and Freedom are in full operation. I havnt been able to work because of this. I hope there is compensation for this.

  • soulful_petal Sashoy (@soulful_petal) reported

    @Fidomobile When will my phone service be back? It’s been more than EIGHT HOURS!!!!

  • AtPar71 Atul (@AtPar71) reported

    @FidoSolutions @Fidomobile When will the network be back, we are loosing business and hurting our work, it is very sad that we have to depend on FIDO!

  • ShilohSheridan Shiloh Sheridan 🇩🇪🇨🇦 (@ShilohSheridan) reported

    So @Rogers and @Fidomobile is just prepping up for when all cell phones go down for good... going on 8 hours now...

  • domserra1 dominic serra (@domserra1) reported from Brantford, Ontario

    @Fidomobile y’all sus, get my gf’s service back pls 😡

  • Darsound90 dar (@Darsound90) reported

    @Fidomobile do I get a refund for the outage cuz it has caused a lot of issues with work from home. if my payment was late you would charge me for it. 7 Fido phones in the house all down. So I guess I am back in 80s before we had cell phones.#slowservice #fidooutage #FIDO

  • JayWhyteMedia Jerrod McGuigan (@JayWhyteMedia) reported

    @Rogers These copy and pasted responses look so bad for you guys. I don't even have a Rogers phone, but because you own @Fidomobile my cell service is dead as well. No info, No customer interaction, no return of service. This is why Monopolies should be illegal.

  • Ebastos Eri Bastos (@Ebastos) reported

    Hum... @Fidomobile is having a bad day.

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