Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 25
Vancouver, BC 16
Montréal, QC 12
Calgary, AB 10
Windsor, ON 8
Winnipeg, MB 6
Brampton, ON 5
Surrey, BC 5
London, ON 5
Guelph, ON 4
Burnaby, BC 4
Delta, BC 3
Mississauga, ON 3
Etobicoke, ON 3
Scarborough, ON 2
New Westminster, BC 2
Burlington, ON 2
Oakville, ON 2
Longueuil, QC 2
Ottawa, ON 2
Mascouche, QC 1
Milton, ON 1
Kitchener, ON 1
Carleton Place, ON 1
St. Catharines, ON 1
Stratford, ON 1
Belle River, ON 1
Prince Rupert, BC 1
Richmond Hill, ON 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ianmint84 Ian Minton (@ianmint84) reported

    @Fidomobile How do I get a hold of someone who is actually competent at Fido? 611 cannot fix my issue and I’m ready to port out for the second time in the last two weeks.

  • PearlJamPat PJ (@PearlJamPat) reported

    @KarenWenLin @Fidomobile A billing or service issue?

  • linmcgowan linda🇨🇦mcgowan🍁 (@linmcgowan) reported

    No @Fidomobile i DO NOT want to talk via text, i want to speak directly to someone. Quit hanging up. Finally after many tries I get the same rude customer service who refuses to help & i ask to speak to manager & deliberately put me on hold for 35 mins so i hung up #FidoSolutions

  • helpfullaughter David Black (@helpfullaughter) reported

    @Fidomobile doesn’t want to have to communicate with their clients over the phone anymore. The good news is they won’t have to because my new cell phone provider is going to tell them when I cancel my services. #CancelFido #NoCustomerService

  • alanahkyleen alanah (@alanahkyleen) reported

    @Fidomobile hey! Any idea if fido service is down in Toronto area? Having some trouble with a device paired with Fido.

  • WangMichaelK Michael **** (@WangMichaelK) reported

    @Fidomobile Why are you charging fees based on a time-zone that the customer isn't even in? I get charged two roaming days even though it's one day in the local time-zone. Such sleazy tactics like this is reprehensible.

  • KarenWenLin Karen Woods 林爷 🇺🇦🇨🇦🌻 (@KarenWenLin) reported

    @Eyes_on_God @Fidomobile Telco is one of the worst

  • RedToryForever RedToryForever (@RedToryForever) reported

    @KarenWenLin @Fidomobile The Trudeau government promised better cell phone rate. That never happened. #cdnpoli

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile No i will not, i hate fido and being forced to be their customer by a contract so much right now and theres nothing u can do to make up for all the humiliation i went through with the 5-6 different people i spoke to in the span of 90 minutes today. Loyalty is a crime with fido

  • KyleHigh8 Kyle High (@KyleHigh8) reported

    @KarenWenLin @Fidomobile We need Verizon, T-Mobile, AT & T...that would bring down prices and improve service in a hurry, from all providers.

  • KarenWenLin Karen Woods 林爷 🇺🇦🇨🇦🌻 (@KarenWenLin) reported

    I had a terrible experience with @Fidomobile this morning , despite being a loyal customer for more than 4 years. Rest assured, I will be writing about it and sharing it with Canadians across the country. I have documented everything. Consumers want a good shakeup in Telco. They…

  • KarenWenLin Karen Woods 林爷 🇺🇦🇨🇦🌻 (@KarenWenLin) reported

    @FidoSolutions @Fidomobile What you offered me in the DM is not sufficient to offset my terrible experience all morning. I deserve more. Hard working Canadians deserve better!!!!

  • TheOtherGuy1 The Other Guy (@TheOtherGuy1) reported

    @im_mjb @Fidomobile I have the same problem, the app is flooded by 1 star reviews with people who have the same problem. I called and billing gave me 3gb extra for 3 months free because it's impossible to access the 5 free hours of data on all plans

  • samina_vakharia Samina Vakharia (@samina_vakharia) reported

    @Fidomobile @im_mjb Hi! Plz fix the problem with Your app and let us know how to pay the bill? I'm not able to log in with the app or even with the website

  • itsjetlee J (@itsjetlee) reported

    Ready to leave @Fidomobile and it's only been 3 months. Everything about account mgmt is a nightmare, especially the app redesign because I can't even log in anymore. Canada's Telco companies are the absolute worst

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