Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
New Westminster, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    @Fidomobile you guys can't harass your customers like this if you guys don't solve my problem i am going to change my connection and to the people who i have refered to @Fidomobile i will make their connection too

  • DeborahAncel Deborah Ancel (@DeborahAncel) reported

    @Fidomobile Your attempt to correct my contract has gotten me a charge for $112 for one day of service. No one can fix this? It was supposed to be $1.50!

  • ManishReddyKot1 Manish Reddy Kotha (@ManishReddyKot1) reported

    Why is @Fidomobile such a scam?? You give $5 off offers and keep charging hundreds of dollars without us knowing.Worst job. Account# 921051199. Talked with manager 'Juan'. He can do nothing in this.

  • sinha_subhajit1 Subhajit Sinha (@sinha_subhajit1) reported

    @Fidomobile Your customer care is just tossing calls with other departments and saying things are slow, wait a minute and then put on hold hoping the caller would terminate. I was in line 1:30 hr before they disconnect only to say hello and confirm identity.

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported from Mississauga, Ontario

    @neelshah85 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • AKBeingHumanTO Being Human (@AKBeingHumanTO) reported

    @FidoSolutions @Fidomobile you have also disabled the raise a concern form option. Absolute no way to reach customer care via phone or twitter. Over a month of painful customer service experience. No listeners !! @CRTCeng

  • HY_happydream H&Y (@HY_happydream) reported

    @Fidomobile #Can #Canada Do not activate the phone with Fido, if you need ant mobile phone. They are terrible customer service and lie to customer. They offer when you sign up, but you will get different plan or discount when you get the actual bill.

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    @FidoSolutions do something i am unable to leave my home without internet connection because i rely on Google maps. Please do something i have to go out for a meeting and i am stuck. @Fidomobile I'll change my connection if this problem doesn't gets fixed

  • kelseydariaxo Kelsey Daria (@kelseydariaxo) reported

    @FidoSolutions @Fidomobile Educate your representatives properly, they let a customer sign a contract after she CLEARLY explained why she left her last cellphone provider. Lying and trapping a customer in a contract where no service is provided is terrible customer service.

  • HY_happydream H&Y (@HY_happydream) reported

    Go away and select the other mobile providers... do waste your valuable time with terrible company @Fidomobile

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    My account got suspended even after making all the payments on time i am unable to contact my family and i am suffering problem to use google maps because internet is also shut down by @Fidomobile i have also made a call at @FidoSolutions but they are not picking up

  • SabahatMS SabahatMS (@SabahatMS) reported

    @Fidomobile Hello, Is Fida Mobile's internet down?

  • abheyssingh abheysingh (@abheyssingh) reported

    Raised a complaint @Fidomobile on Nov 22. No solution yet. Have been approached by 4 different associates asking for my FIDO details, to solve a complaint that "why am I receiving monthly bills when I am not a FIDO customer " Pathetic service and complaint redressal @Fidomobile

  • ribbiliy5 Ribbiliy (@ribbiliy5) reported

    @Fidomobile @FidoSolutions Any alert about Fido extra fees customers pay right left and center. The $50 service charge for walking out of family plan, another $50 fees transfer of responsibility (what ?!), $50 fees for setting wireless account. All that just to have your own line instead of family plan

  • DeborahAncel Deborah Ancel (@DeborahAncel) reported

    @Fidomobile And I spent another 3 hours on the phone Wednesday and someone promised to fix it by Thursday lunchtime. It's still not resolved.

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