Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 4
Vancouver, BC 3
London, ON 3
Ottawa, ON 2
St. Catharines, ON 1
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • wildrice77 Tim Rice (@wildrice77) reported

    @Fidomobile is something wrong with your live chat support? I'm getting a blank white screen.

  • akctba Alex k (@akctba) reported

    @Fidomobile It's programmed to never win

  • bradleyhere Brad Jacobs (@bradleyhere) reported

    @Fidomobile YOUR CUSTOMER SERVICE IS A JOKE....I AM GOING TO GO TO TELUS...I HAVE BEEN TRYING TO GET AHOLD OF MARK AT EXT 8815 IN YOUR FRAUD DEPT ALL DAY!!! NO CALL BACK NO NOTHING!!! YOUR COMPANY IS A JOKE!!!!

  • tyronej888 Tyrone (@tyronej888) reported

    @Fidomobile just need to switch devices with 15 day period. How do I do that. Store says call support. Support says go to store. Umm…maybe you guys should get your stories straight.

  • Explorer_Kay Karli A. Young🌲 (@Explorer_Kay) reported from Douro-Dummer, Ontario

    Complain about this at least once at week @Fidomobile. My service is crap! One bar IN MY HOUSE. How many calls have I missed? Not sure but I know my doctors can’t get ahold of me! Awesome!!!

  • tanvee_28 Tanvee Pathare (@tanvee_28) reported

    @Fidomobile You switched my number to another number WITHOUT my consent today. Trying to get help from your customer service but no help from past 3 hours! This is mental torture!

  • vishu_au vishhhhhhh (@vishu_au) reported

    @Fidomobile @FidoSolutions Charged with 467$ for last month bill. Great way to rob customers. Multiple alerts would be sent to subscribe for new services but not even a single message to inform about a expiring service.. #quitFIDO #NeverAgain

  • colleenrhoden09 colleen (@colleenrhoden09) reported

    @Fidomobile Ate these contests really legit? I have spinner the wheel and it never lands on the Fido dog. It’s not just this contest it’s all of them.

  • Sn84Raj Raj (@Sn84Raj) reported

    @Fidomobile is that only me facing home internet wifi connection issue at Yonge&sheppard ?

  • RajpalSarthak Sarthak Rajpal (@RajpalSarthak) reported

    Hi @Fidomobile , I am facing a big issue with my phone bill, have been trying to reach out. Kindly connect. #fido #issue

  • neelshah85 Neel Shah (@neelshah85) reported

    @Fidomobile Tried to renew my discount or cancel my home internet service. Your chat rep stopped responding and your phone rep hung up when I tried to cancel. Filed a CCTS complaint but still no confirmation that you’ll cancel it. How do I cancel my service?

  • cherology Cheryl Lynn (@cherology) reported

    Why has there been an internet outage in my area for 3 days @Fidomobile ???

  • harrylamba harrylamba (@harrylamba) reported

    @Fidomobile I had already DM'd. I am being charge $140 for a service that was not available to me when I was in India - " Roam like home" facility - for my 10 day short trip to India

  • PGi2l PV2ER GI2L (@PGi2l) reported

    @Fidomobile Hello, I need a help for my friend. She is a student and use to have long distance plan. Her plan got expired mid way and she incurred a monthly charge of $1282. She was on phone with her family in India. Family member was sick. 1/3

  • ansaarsyedabrar Ansaar Ahmed (@ansaarsyedabrar) reported

    @Fidomobile absolutely pathetic customer service. Requesting assistance from the social media team.

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