Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Mississauga, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Kristofer Bitner
(@KrisBitner) reported
@Fidomobile My internet is still down.
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spaciekadet
(@spaciekadet) reported
@Fidomobile I’m not upset about my phone services being down, although I do expect reimbursement for that day, I will say, the lack of services showed how no one ever calls or texts me anyways, and I’m okay with that. So, thanks.
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Alan Forseth
(@AlanForseth) reported
@Fidomobile email this morning says, "We will proactively credit your account for Friday’s outage. This credit will be automatically applied and no action is required from you" ONE day? That's not good enough. How about a 25% off this months bill as a showing of goodwill?
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RJT Sharma
(@RJTSharma8) reported
@rogerscanada @Fidomobile Hey, Due to your downtime on July, 8th 2022, I was not able to attend my job interview. Can you please help me with a job now?
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Love.Fainat0729
(@FainatsNavneet) reported
What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown
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balone tauke
(@LuluRamaj) reported
@FidoSolutions @Fidomobile Still no internet service on North York. Can you please provide an ETA? I worm remote and this is getting ridiculous at this point I can't afford to lose working days like this. Thank you!
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Swanand Patil
(@Swanandspatil) reported
@FidoSolutions @Fidomobile Looks like it is still not working. Now i have been without internet for nearly 72 hours and affected for work. Fido when do you think it will be back? How much time more to restore your remaining customers? Maybe its time for something different.. #fidooutage #SensitiveNetwork
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Love.Fainat0729
(@FainatsNavneet) reported
What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown
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Mike
(@quartsinsession) reported
@Fidomobile @FidoSolutions @RogersHelps are you guys still having issues? Home internet is back but a lot of websites aren’t loading completely or at all.
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Kay
(@_shear_er) reported
@FidoSolutions @Fidomobile are you sure about that? it’s a full day later and i’m still without service, this is going on the third day. Seems a lot of others are in the same boat unfortunately, and “vast majority” does seem a bit of an overstatement. thankful i have Virgin wifi to even tweet this lol
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Sam Meilach
(@meilach) reported
@FidoSolutions @Fidomobile you taught me a valuable lesson from this 24 hrs outage: Don't have internet & phone service from one company (Roger's). I will be canceling my Fido phone service and moving it somewhere else.
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Takashi Hirakimoto
(@OpenBookmarksCo) reported
@FidoSolutions @Fidomobile @Fidomobile hey fido, i could use between 4 pm to last night on july 9, 2022. however, i could not use it again this morning, on july 10, 2022. i did reset the network which your shop staff in pacific center told me yesterday. it does not work. please fix it from vancouver, bc.
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A J
(@A_D_J) reported
@Fidomobile Did you just confirm in DM that it's Fido's official policy not to share the requested email with the paying customer? If so, can you share the official policy document or language in the contract saying such information will not be shared?
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Walter Concrete
(@MetcalfeGord) reported
@allanz1234 @FidoSolutions @Fidomobile Third consecutive day of no cellular service. Brutal.
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Vakeel Tau
(@VakeelTau) reported
from
Vancouver, British Columbia
@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2
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