Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 2 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Mike
(@im_mjb) reported
@Fidomobile Last few days when I open the app it redirects me to a browser window and won't let me log in. My family, also on Fido, same issue.
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Paigezilla
(@Paigezillaz) reported
Why does @Fidomobile have the absolute WORST connection ever?!? It's like like playing telephone as a kid, but realizing you're efforts to fix the issues are futile, you're essentially the kid from "The Sixth Sense" and the CS don't actually exist, nor do you...
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terrymatt
(@terrymathews6) reported
@Fidomobile brutal service! Bought a "Like new phone" arrived with only 85% battery health, 3 exchanges, 2 store visits, 5 calls, no resolution. Why can I be helped?????
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Hilary Lui
(@hilaryl95) reported
@Fidomobile I tried to sign in for Refer a Friend but every time I fill out my details and go to the next step the page reloads and the Captcha shows "ERROR for site owner: Invalid domain for site key". When will this be fixed?
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phani teja
(@nanduriphani) reported
@Fidomobile really fed up with your service, lost my phone and have device protection but you haven't registered my device protection likewize keep pushing me back as they can't see my device information.. almost made 30 calls in this week no resolution.loyal customer from 2019
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Rakesh Kakkar
(@RakeshKakkar) reported
@Fidomobile it's been three days askjack is failing you guys and so is your customer service team! #fido #askjack
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Prateek Garg
(@Prateek_Garg95) reported
@Fidomobile I want to discontinue my connection with you and port it to another service provider as you have charged unnecessarily on my bill.
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Andy Goddard
(@iamandygoddard) reported
I have always had great service from @Fidomobile, but “Ask Jack” chat is appalling. - Agents can’t type in full sentences - Punctuation is mythical - Typos galore because agents have to handle multiple chats & problems at once. Get your agents back to the phones!
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Paul Duse
(@PaulDuse) reported
@Fidomobile Internet service in Windsor ON for mobile devices (in my case iphone) has been down since 1pm today. Please fix it
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Jitatman Singh
(@jitatman007) reported
Another work day, we are still experiencing internet dropouts..multiple calls with customer service and multiple tickets opened with @Fidomobile and @Rogers @RogersHelps..still no resolution.
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Doc Weird
(@ThrillDoc) reported
Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed!
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Caroline Z
(@Carolin47891018) reported
My plan was changed without my permission of price..Customer support is having a hard time putting it back to the original plan.a real mess. @Fidomobile
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Christina Njongwe
(@tina_edube) reported
@Fidomobile what's wrong with the app? When I click sign in, it keeps redirecting me to the browser, and once I put in my credentials, it crashes. This has been going on for about a week.
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money badger
(@WestHyderabad) reported
@Fidomobile @FidoSolutions my home Internet issues have been never ending ….after endless calls I see the issue still persists and I don’t know what to do …feeling helpless and lost , all thanks to you
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Meaghan
(@megsd_23) reported
.@rogers/@Fidomobile: Oops our service is out for a full day. Our bad. Also Rogers/Fido: You now have to pay more for your plan so you can directly fund our upgrades and it doesn't have to come out of our billions in profits. 🙄
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