Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 9 |
| Toronto, ON | 7 |
| Brampton, ON | 3 |
| Sault Ste. Marie, ON | 3 |
| Greater Sudbury, ON | 3 |
| Burnaby, BC | 2 |
| Vancouver, BC | 2 |
| Langley, BC | 2 |
| Mississauga, ON | 2 |
| Ottawa, ON | 2 |
| Barrie, ON | 2 |
| Etobicoke, ON | 1 |
| Surrey, BC | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Guelph, ON | 1 |
| Napanee, ON | 1 |
| Pointe-Claire, QC | 1 |
| Uxbridge, ON | 1 |
| Craigmawr Beach, ON | 1 |
| Picton, ON | 1 |
| Brandon, MB | 1 |
| Victoria, BC | 1 |
| Edmonton, AB | 1 |
| London, ON | 1 |
| Winnipeg, MB | 1 |
| Trenton, ON | 1 |
| Westmount, QC | 1 |
| Laval, QC | 1 |
| Longueuil, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Kavish Nursimulu
(@LeKavish) reported
Hey @Fidomobile , way to dodge responsibility. No changes to my billing info but Fido can’t process my automated payment but laying blame on my bank with zero explanation or RCA. Yet the same card is working fine for Fido internet. 7hrs on call,no resolution! @Bell here I come!
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@Adv. Afshan Goghari
(@cleanmahim) reported
FIDO is a big CHEAT COMPANY. They cheat international students and the OSL at Walmart is helping them. They mislead and the associate named Mandy with FIDO is rude and disrespectful. I have got a bill of CAD 232 when I was told I will get 60 Cad @Fidomobile @FidoSolutions
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F Sk
(@iAmFsk1) reported
@Fidomobile your customer service is useless. I am cancelling and moving to another. Btw, don't give offers that you can't fulfill and fool your customers. Pathetic...
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Adithya Vyas
(@Vyas_Adithya) reported
@Fidomobile Started receiving ~2k scam calls/day. Called service centre : No help. Now you slap me with a 3k bill and put me through long holds. When asked for why am I charged 3k, you say pay now and we'll tell later. #extortion #consumer_rights @ONconsumer
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averie
(@averiejordanna) reported
@Fidomobile you need to do something about this. i have not once encountered a nice customer service representative. they all have an attitude
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damla ertugrul
(@dmlertgrl) reported
What a robbery @Fidomobile and 3hours wait time to talk to customer service ridiculous!
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Paul Gill
(@PaulGil48156793) reported
@Fidomobile You guys are deceiving customers with your win back deals. I got multiple offers and called into sign up and was told I am good to go. Now I received a bill that doesn’t line up with the offers you gave me and your support team tells me I am SOL. I have the emails
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Jaskirat Dhindsa
(@JaskiratDhindsa) reported
@FidoSolutions @Fidomobile and get this, now, 6 almost 7 months later, because my contract expired and I renewed it, they say I no longer get the credit (that they didn’t give me for 6 months). Y’all blaming me cause my damn contract ran out waiting for you guys to contact me??
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Malvika Bhanot
(@bhanot_malvika) reported
thats why I continued to use my intrl. calling feature like before but i recently found out that i got charged an exorbitant sum of $160 (CAD) for the same. Tried to talk to the customer care. No solution or cooperation from anyone. Rude and inconsiderate. NEED HELP ! @Fidomobile
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Ray Bhatia
(@BhatiaRay) reported
@Fidomobile hi I have a $10 tablet plan I'd like to suspend service (as I am going abroad) rather than cancel how is this done and is there a cost involved?
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RadsN.🌙
(@gemz_oxo) reported
@Fidomobile So not only are you guys going to add on unnecessary charges on my bill. You guys are going to have me on hold for 19mins just to hang up. Yea I’m ready to switch providers, cause I’ve had it!!
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Tim Saturno
(@Tsat75) reported
@Fidomobile Is there an Internet outage in the Ottawa area?
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Bankye mmɔre
(@MmBankye) reported
In whatever you do in life don't ever take loan from Fido Ghana they are thieves in disguise thier interest rate is stupid don't fall victim to their scam don't say I didn't warn you @Fidomobile moy3 akromfoc
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Garrick Pereira
(@garrickpereira) reported
@Fidomobile finally said yes to a win back deal after two years, got my first bill, received a single credit for a month rather than 2 months, feels like a complete scam. Please fix how your billing works or be more clear to customers so that we at least say no.
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Warren Fine
(@WarrenFine) reported
@Fidomobile Terrible customer service!!!! I have been hung up on twice by rude and unprofessional people. Trying to get the roaming charge removed from my account and call forwarding turned back on going on 3+ hours of dealing with TERRIBLE customer service.
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