Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • vikasjaswal07 vikas jaswal (@vikasjaswal07) reported

    @Fidomobile please stop misquoting and misinforming people when you signed up for new contract. Completely cheated with with policies and customer service. Never delivered on your promise. Beware people.

  • the_wildfire001 David Wildfire (@the_wildfire001) reported

    @Fidomobile @FidoSolutions kindly find someone to make a proper working app. The design is bad, viewing my own information works horribly and putting money in my account isn’t working. Off to the store we go … again…

  • patchikiya patchikiya (@patchikiya) reported

    @FidoSolutions To look? Stephanie...6 months... a solution! @Fidomobile @FidoSolutions

  • marcmcpherson marc mcpherson (@marcmcpherson) reported

    Looks like @Fidomobile has decided their service is so exceptional that it deserves a price hike. I tend to disagree. Who has the best rates going on 2 line plans with minimal/moderate data. @Bell or @TELUS?

  • sambhavsareen Sambhav Kumar (@sambhavsareen) reported

    @Rogers @Fidomobile This is totally unacceptable, my Fido bill has been over 100$ for the last 2 months and I see unknown charges for the calls we never made I complaint previous month and see it again, I have to leave FIDO for good

  • GenCounsNews Leslie Ordal (@GenCounsNews) reported

    Canadians, I am seriously considering dropping @Fidomobile after four months of trying to get my phone upgraded with yet another "oh it's going to take the head office 10 more days to look at your request"-type delay... I know they're all bad but any recs?

  • toymachinesh the disgraced toymachinesh (@toymachinesh) reported

    @Fidomobile my phone seems to be disconnected from the network, I can't get calls or text

  • patchikiya patchikiya (@patchikiya) reported

    @FidoSolutions What a disappointment to fill out the 3 forms that you required through Twitter. I was at the point of believing that @fidomobile will do something after this tweet. But of course, it was not the case. so far so bad... The @fidosolutions wants to deliver me to another department!

  • Paigezillaz Paigezilla (@Paigezillaz) reported

    Why does @Fidomobile have the absolute WORST connection ever?!? It's like like playing telephone as a kid, but realizing you're efforts to fix the issues are futile, you're essentially the kid from "The Sixth Sense" and the CS don't actually exist, nor do you...

  • garysworldpc garysworldpodcast (@garysworldpc) reported

    @Fidomobile hey, do I have to call in to cancel my service? I'm not looking for you guys to do anything, I'm really past the point of wanting to continue with you as my service provider, I just need to know the cheapest way to cancel because you charge for everything now.

  • tool0001 Maobao (@tool0001) reported

    @Fidomobile why isn't Fido introducing service where it asks caller to press random number to connect to call to user? Telus has this feature and it stops spam calls from getting thru.

  • bibiraghubar Bibi Raghubar (@bibiraghubar) reported

    Hey @Fidomobile When will your Customer Service Supervisor return my call? I’ve been waiting since January.

  • DancesWithLysol DancesWithLysol (@DancesWithLysol) reported

    @roof_talks @Fidomobile People use phone numbers as a method of signing in to things? Email addresses are typically what's used for usernames because they're more secure, and offer a good channel to send "password reset" emails. Why would someone use their phone number for a login?

  • prashant_01576 prashant (@prashant_01576) reported

    @Fidomobile why are your customer service agents like Rajeev violent and aggressive in Brampton

  • day_trippen Amelia (@day_trippen) reported

    @Fidomobile my service is out . In BC

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