Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 6
Toronto, ON 5
Parksville, BC 3
Edmonton, AB 3
Wolfville, NS 3
Gatineau, QC 2
Whitby, ON 2
Cambridge, ON 2
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Mississauga, ON 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • elaineeyxo elaine ❀ (@elaineeyxo) reported

    @Rogers @Fidomobile FINALLY have service again. About time...#rogersdown

  • trevortwining Trevor Twining (@trevortwining) reported

    I have cell service again. Will book my appointments and get that all set up and then I'm cancelling my @Fidomobile service. If they're not there when I need them, then why do I need them?

  • CrazyCunner Jay (Cunner Outdoors) (@CrazyCunner) reported

    So @Fidomobile @Rogers its been all day now..... I can only use my phone on wifi......cant call or text.... Any idea when this will be fix... And how we will be compensated for losing a full day of service....

  • kimgeegee Kim Chi (@kimgeegee) reported

    Cant believe it’s 2021 and we still lose service Lmao @Fidomobile @Rogers

  • aaronvanderwal Aaron Vanderwal (@aaronvanderwal) reported

    This is addressed to anyone affected by the @FidoSolutions @Fidomobile outage today. I’ve been out all day too, but I’m suddenly back online for 1 of 3 phones in the house. There is hope.

  • cram03844201 cram (@cram03844201) reported

    @DanielleAlanah @FidoSolutions @Fidomobile This is probably the dumbest thing I've heard today, people have jobs and businesses that rely on telecommunications to work properly. For those of us that work and PAY for their services this is utter nonsense, I don't give a damn what the cause is it lost me time and money

  • JlisashebaLisa Lisa (@JlisashebaLisa) reported

    @FidoSolutions @Fidomobile Hello, no service since 9am or earlier. Go luck to Shaw and Freedom mobile customers when Roger purchases you! This is unacceptable all day! No updates when this will be fixed?

  • Rejjinaag ✨RG✨🔮 (@Rejjinaag) reported

    @BubbszExclusive @Fidomobile If it makes you feel any better my service just went back out 😩

  • SturdyHugh Hugh Sturdy (@SturdyHugh) reported

    @FidoSolutions @Fidomobile @RogersHelps so I guess all your cell service is F’d ? I am using my home WiFi atm to send this and hope I am not missing any calls. Were you hacked?

  • spbpatel Sanjay Patel (@spbpatel) reported

    @FidoSolutions @Fidomobile I don’t have connectivity since 7AM EDT. Are you guys hard down? Servers stolen?

  • Rajendra_Rapolu Rajendra Rapolu (@Rajendra_Rapolu) reported

    @RogersHelps Any update on fixing this issue? @Fidomobile it entire day has been lost. Unable to use other financial services due to this outage.

  • im_ayush Ayush (@im_ayush) reported

    @Fidomobile how much longer will it take to fix the connectivity issue? I am in Toronto and have had no service since Last night. Not good enough!! #fidooutage #fidodown

  • RyanOnBoard Ryan A (@RyanOnBoard) reported

    I sincerely hope @FidoSolutions @Fidomobile will be compensating us for this outtage today. I get that disruptions happen, but I shouldn't be paying for your errors.

  • robin_yeatman Robin Yeatman (@robin_yeatman) reported

    @FidoSolutions @Fidomobile Can you please give your customers an update about when we can expect to have service? Radio silence doesn’t do much for instilling confidence in this company.

  • 0684Blade Titanium K9 (@0684Blade) reported

    @BrianThornburn @RogersHelps @Fidomobile Still down at 1600 hrs today

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