Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 7 |
| Mississauga, ON | 3 |
| Parksville, BC | 3 |
| New Westminster, BC | 2 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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KAA
(@Kaa_Jungle_book) reported
@Fidomobile you should stop using @PurolatorInc as your delivery partner for phones,they never deliver at home for in hand deliveries and ask you to collect from their warehouse. They lie about delivery, Customer service of Purolator is worst. #purolator_is_worst @canadapostcorp
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Brigid Kane-Denis
(@bkanedenis) reported
@Fidomobile what kind of compensation will I be getting for having no internet since October 6th and service is still not back?
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amirancan
(@amirancan) reported
@Fidomobile Hi Fido, after calling a number in Iran, I received a text from fido that "Your account is nearing its credit limit"! If it is free, why are you sending this text to your customer?!
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Erfan
(@erfanrez9079) reported
@Rogers @Fidomobile @chatrmobile Their internet is still down please extend this
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Goth Girl
(@GothGirleOzma) reported
@Fidomobile Its been 5 days that i am disconnected for your so called 'maintenance!! What the hell is going on? Toronto, M6C! Fix this ****!
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harminator
(@harminator) reported
@Fidomobile It’s just ironic they are using the Fido network to scam Fido customers
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Josh Dehaas
(@JoshDehaas) reported
@_craigmcfarlane My other customer service nightmare was with Bell. Years of problems that ended with Bell telling me they’d send me a cheque that never came. Switched to @Fidomobile and have had flawless customer service going on a decade. You’d think these companies are all the same but no.
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Jojomojo
(@TheAliBoi1) reported
@Fidomobile I love how Fido does one thing right and makes their service better in one aspect and then goes right ahead to take 492 steps back that puts them way behind everyone else. I just need to speak to a human being, why do I gotta jump thru a million hoops?
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Imran A Awan
(@Adam6007) reported
@Fidomobile Why is it impossible to call Customer Service support at Fido Mobile. Even their chat support puts you on hold for sooooooooooooo long. Atrocious.
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Shinguards
(@Vojhoc) reported
@bhumipatel8858 @Fidomobile Fido sucks, they love to increase their prices no matter what your contract says.
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Bhumi
(@bhumipatel8858) reported
@Fidomobile such a worst customer service provider i have ever come across #ontariocanada
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david zarandi
(@DavidZarandi) reported
@Fidomobile It would be great if fido can support us after OCT 17th as well. But again, thank you for the free service until OCT 17th, and I do appreciate it. As you know, there is no internet in Iran, and they filter everything, which VPN won't work in Iran. Thank you.
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Tracy A. Simmons ☘️🌼☕️❤️
(@DaisyTracy) reported
@Fidomobile Your “add an extra 5 hours of data” program is BS. It doesn’t work and you ALWAYS get an error “please connect to the Fido Network” 25 times I’ve tried.
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Erin Anderson Carr
(@ErinCar70461141) reported
I’ve set up 2 callbacks with Fido Mobile- and ZERO callbacks have come! I’m organizing my work day and waiting on a call that never arrives… anyone else have this issue? @Fidomobile @CTVVancouver @GlobalBC
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Siddharth Salkar
(@sidd200970) reported
@Fidomobile Your service sucks!, waiting more than hour just for addition of an apartment number and tower number on my address which your system can register in...