Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 8 |
| Calgary, AB | 6 |
| Parksville, BC | 3 |
| New Westminster, BC | 2 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Gatineau, QC | 2 |
| Whitby, ON | 2 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
| Thornbury, ON | 1 |
| Kitchener, ON | 1 |
| Winnipeg, MB | 1 |
| Waterloo, ON | 1 |
| Unionville, ON | 1 |
| Drumheller, AB | 1 |
| Burnaby, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Har2424
(@Har24242) reported
@Fidomobile That's not correct..we should talk directly to customer service any time ..if I pay my bill two days later are you guys won't charge me the interest? Then why do I have to wait for two days to talk with customer service
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Sandy Saragoca
(@SSSambora) reported
@Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Sadra Semnani Rahbar
(@Sadra16) reported
@Fidomobile Hey. I wanted ask you guys to make international calling to Iran available on Fido and @Rogers network for free, Iranians are trying to call their loved ones back home in this horrific situation and something like this can help to put their mind at ease a bit.
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Callum D
(@D494857D) reported
@Fidomobile Why ******** have you replaced customer service with AI bots you annoying *****? I want to speak to a human person NOW not AI garbage
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Fido Solutions
(@FidoSolutions) reported
@vishwak180399 @Fidomobile Sorry, just trying to better understand the situation here. The roaming ability allows you to use the service as if you are at home in Canada for $16 per day, in addition to your monthly cost of your invoice. As an example it would be $16*3 = $48 plus regular monthly cost. -Ravi
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Har2424
(@Har24242) reported
@Fidomobile Extremely worst customer service I need to call fido urgently but no live agent I have scheduled a call back really? and also it takes two days
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Dale N.
(@dayunto) reported
What on earth is going on @Fidomobile @FidoSolutions The app is not working, I can’t access my account, I can’t find a live service agent. Apparently no call back for three more days possible? Got a massive charge on automated billing and I can’t even find out what it is!
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missey em
(@missey_em) reported
@Fidomobile Your automated system is NOT working when it calls customers for a scheduled call!!!!!!!!
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Jeff Stephens
(@jaffomtl) reported
Incredible! I have switched to @Fidomobile a couple hours ago speaking to someone on the phone and now there seems to be a problem and it’s impossible to reach anyone!!! NOT A GOOD START
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Kimberley Michael
(@KimmerMic) reported
@Fidomobile customer service has become trash. Website says you can order online to save activation fee then stores refuse to accept the order and tell you you have to come in to store. Horrible customer service experience.
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missey em
(@missey_em) reported
@Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.
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missey em
(@missey_em) reported
@Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.
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