Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • b_d_Roman Psalms 139 (@b_d_Roman) reported

    @FidoSolutions @Fidomobile ...... are we going to have service anytime today or .....?

  • Ebastos Eri Bastos (@Ebastos) reported

    Hum... @Fidomobile is having a bad day.

  • _Jenna_bee 𝓙𝓾𝓼𝓽𝓙𝓮𝓷𝓷𝓪🇨🇦 🇮🇪 (@_Jenna_bee) reported

    @ETito604 @Rogers @Fidomobile They took chatr with them too! I already switched my internet from rogers after a 5 day outage, in downtown Toronto no less, maybe its time to get a new cell provider!

  • Emma_Royds Emma Royds (@Emma_Royds) reported

    @FidoSolutions @Fidomobile What are you going to do to compensate for the inconvenience. What do people do who have an emergency? It's a contract. You are not holding up your end by not providing what is paid for. So, you need to do something for you customers. ASAP, I'll be going to another provider.

  • SusanTee2014 🇨🇦SUZYQZEE🇨🇦 (@SusanTee2014) reported

    @RogersHelps @Fidomobile @FidoSolutions Looking forward to when you fix today’s ongoing telephone issues AND the your pro-rating my account for you inconvenience!

  • desousa_nicola Nicola DeSousa (@desousa_nicola) reported

    @FidoSolutions @Fidomobile Intermittent? Try complete outage since around 130am.. Phone also says I am roaming but have no service.

  • GoofyGemini GoofyGemini (@GoofyGemini) reported

    Excellent point.. if Rogers/Fido is down will we miss our vax texts @FidoSolutions @Fidomobile @Rogers

  • ThatGuy_Malcolm Malcolm Online (@ThatGuy_Malcolm) reported

    @RogersHelps @Fidomobile so how will I be compensated with today country wide outage I like to play @PokemonGoApp but I can't.

  • OfficialNikunj Nikunj Lunagariya (@OfficialNikunj) reported from Toronto, Ontario

    @FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"

  • vivekrautela01 Mr. Rautela (@vivekrautela01) reported

    @FidoSolutions @Fidomobile Any updates on service restoration? I am without any cell or data service for my 2 numbers from morning.

  • MaryPocrnic Mary ✍🏻 P🧜🏻‍♀️ (@MaryPocrnic) reported

    @Fidomobile I thought the whole point of having another line (a landline) was so I could have access to a phone when/if cellular service goes down? Landline is down too, so really no point. #rogersoutage

  • AkhtarJa Javed Akhtar (@AkhtarJa) reported

    Having a 12-hour (and counting) @Fidomobile outage is a great way to run up against the limitations of 2-factor authentication that relies on text messages. Also @Fidomobile has, like, zero information about this outage aside from platitudes. Useless.

  • thirstyco Johnny Demetriadis (@thirstyco) reported

    Dear @Fidomobile @FidoSolutions I’ve now been without cellular service for over 12 hours. I run my personal life as well as my company on this service. 😡😡😡

  • Mamica_1 MaMiCa AshurA (@Mamica_1) reported

    @FidoSolutions @Fidomobile I was frustrated, but after reading these comments, am good.. it's never that serious

  • llisonx Alli (@llisonx) reported

    I am just girl, standing in front of her phone, asking for her cellphone provider ( @Fidomobile / @Rogers ) to get it together so she can have service back

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