Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ParadiseCalgary Paradise (@ParadiseCalgary) reported

    @okg11996115 @Fidomobile I’m a complete victim of fraud, someone used my ID to open a Fido account. Fido doesn’t give a **** and ask me to pay. The manager: why don’t you just pay 400 and forget it? Why is Fido such arrogant?

  • MyMommyMadness DiaryOfATattooedMom (@MyMommyMadness) reported

    Hey @FidoSolutions / @Fidomobile is there a reason why I get told one thing via chat, confirm that thing via phone but go in an get told it can't be done ? As a customer of 10+ years I'm already ticked that I cancelled one account today and not hoping to cancel the other

  • JanOndiz Jan Ondiz (@JanOndiz) reported

    What is wrong @Fidomobile why can't I make a phone call? Can't even call your customer service.

  • weronikabolku ᡕᠵ᠊ᡃ່࡚ࠢ࠘ ⸝່ࠡࠣ᠊߯᠆ࠣ࠘ᡁࠣ࠘᠊᠊ࠢ࠘𐡏~♡ (@weronikabolku) reported

    @Fidomobile sucks *** bro

  • 5sonia5 so (@5sonia5) reported

    @Fidomobile how can i use my fido extra 5h if the app doesn't work or is under maintenance?

  • n1_ana Ana (@n1_ana) reported

    @FidoSolutions @Fidomobile Why are you making a customer that changed providers two days into their billing cycle pay the full amount of their bill? And why does a former customer have to wait 3-4 wks after their final bill is issued to receive a cheque for money paid in excess?

  • JuanPablo3991 Juan Pablo A Torralbas (@JuanPablo3991) reported

    More than 2 hours without home internet in #Kitchener, ON. @RogersHelps @Fidomobile why? We are paying for a service that is no being provided. It is not cool at all.

  • AskKurtis Kurtis (@AskKurtis) reported

    @Fidomobile not good. It's the little things. Example: you cannot add on long distance packages online, you have to call. But they have no support on weekends. Canada to India is $1.50/minute w/o a preferred rate. Unreasonable long distance rates as is. Ecommerce really limited.

  • Roshanbiswa22 Roshanbiswa (@Roshanbiswa22) reported

    @Fidomobile don’t use it it’s really bad it’s a scam

  • p8r8s p8r8s (@p8r8s) reported

    Hi @FidoSolutions @Fidomobile I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. Via a prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?

  • _pandawithavee_ 🍁Vee🍁 (@_pandawithavee_) reported

    Why the hell is @Fidomobile raising the cost of their plans? You're not a tangible product! There's no extra cost of gas to deliver anything to anyone. What's your excuse? CEO not making enough of a bonus? What a **** time to be raising people's phone bills 🤬 #Fido #CRTC #Canada

  • dhyn3s HAM (@dhyn3s) reported

    @Fidomobile Imagine calling Fido and all their technical support staff line is down, I couldn't even cancel the internet plan I literally got today. And on top of that you wanted to charge me an extra 50.00 to install my internet.

  • lexar1231 lexar123 (@lexar1231) reported

    @Fidomobile since you seem unwilling and unable to stop telemarketing calls to my #, or my phone # being used for telemarketing calls...AND I asked many times to have a data only plan ..no voice, I will forward my phone to fido help desk *21*18884813436#

  • K_Wala Alam (@K_Wala) reported

    You need to improve your process on how to use the 5 hours, why do I have to use the app? Especially since it is in maintenance all the time! Fix it! @Fidomobile

  • AvalpreetS Avalpreet Singh (@AvalpreetS) reported

    @Fidomobile As compared to you @VirginPlusCare @VirginPlus is much better in giving service as they have atleast fixed monthly bill but you have different every time with so many hidden costs #fedup

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