Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Mike_Furry Michael Thompson (@Mike_Furry) reported

    I was just going to let this go with the cancelling of our Roger's Wireless account, but now I am going to look into cancelling my @Fidomobile account too. I will no longer support the crooks at Rogers!

  • higp_77 Gurpreet Singh (@higp_77) reported

    @SamsungMobile @SamsungCanada @Fidomobile i bought note 20 ultra on 15th june and registered my device with fido contract. There was offer for free buds on device. I want to know why my offer was rejected even when I uploaded my contract. Poor service samsung.

  • NISHATF76543774 NISHAT FATIMA (@NISHATF76543774) reported

    I need help @Fidomobile for my bills, with the ease of pre-auth , missed to see my international minutes are ending not got a big fat bill. Please fix this for god's sake. Please :( 8-7375-1408 Bill number 2334856467

  • Mohamed17374660 Mo (@Mohamed17374660) reported

    Utter disappointment over @freedomesupport service. I activated a prepaid SIM card on 5th July. No incoming calls, I am still waiting for a resolution. Now after 5 days network team says they issued a number which was already ported out to @Fidomobile

  • JustinIsMayor Justin Nicholls 🦡 (@JustinIsMayor) reported

    Good bye @Fidomobile hello @virginmobilecan. One bar of 3G LTE in my backyard in the middle of St. Catharines was finally enough. I was in a full coverage area in the middle of three towers, but I rarely got service. My mother had the same issue.

  • jonathanrauhio Jonathan Rauhio (@jonathanrauhio) reported

    @Fidomobile it’s been almost half a year since I emailed the refer a friend team about our referral credits. There has been no resolution and each time I’ve checked in I get the same form email saying it’s being investigated. Very frustrating! Does anyone actually work there?

  • phillipderosa phillip derosa (@phillipderosa) reported

    @Fidomobile Disappointed un Fido phone support, sending me to store with invalid codes. Long story but when you sell a phone to someone and offer a deal, you should honor it.

  • KimBarry61 Kim Barry (@KimBarry61) reported

    @Kimmy1016 @Fidomobile @FidoSolutions Awww honey ,i dislike these company's and their policies,no customer service!! If you need me message!!Xoxox

  • Videographer935 Already gone (@Videographer935) reported

    I'm on hold with @Fidomobile now for coming on 40 minutes without an answer. Had to go through their voice menu which suggest their idiot Jack service 10 times. FIDO ******* sucks ***** and are going to convince me to switch any second now. ******* ********!!!

  • saurabhmkj Saurabh Mukherjee (@saurabhmkj) reported

    @Fidomobile do you have any real customer support team who can resolve problem and just not waste hours and hours of time on the call for nothing productive other than telling that you will get a call from our side in 2 business days which never comes?

  • BinaNecak Bina Carreiro Necak (@BinaNecak) reported

    @Fidomobile I AM GETTING SOOOOO SICK OF THIS YET AGAIN HERE WE ARE A YEAR LATER AND THE PHONE IS NOT WORKING RUN AROUND ALL OVER THE PLACE AND NOTHING

  • NISHATF76543774 NISHAT FATIMA (@NISHATF76543774) reported

    I need help @Fidomobile for my bills, with the ease of pre-auth, missed seeing my international minutes are ending now got a big fat bill. Please fix this for god's sake. Please :( 8-7375-1408 Bill number 2334856467

  • cru_pal Krupal Patel (@cru_pal) reported

    $50 Credit for referral pending since last 6 months, even after resubmitting the same referral form more than twice within the last 6 months. Horrible service team. No satisfactory response from the customer service team nor the social media team.@Fidomobile @FidoSolutions

  • lizetteale Lizette García ツ (@lizetteale) reported from Mississauga, Ontario

    Hey @Fidomobile @FidoSolutions why I am just getting 3G network for the past few days? Ugh 😑

  • devIntheWeb Vicky (@devIntheWeb) reported

    @Fidomobile I did reach out to your customer service and I was not treated the way you treat a customer! I was the victim here and I was treated like I played the foul!

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