Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 3
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Sumesh59247199 Sumesh (@Sumesh59247199) reported

    @Fidomobile Hi I need help with the home internet ? Wanna request for direct message?

  • HusanpreetK Husanpreet khattar (@HusanpreetK) reported

    @FidoSolutions @Fidomobile had Avery bad experience with Fido billing error and no response from the credit department either. Issue still not resolved . Hope someone can guide to contact higher authorities.

  • dboyzmusic D-BØY (@dboyzmusic) reported

    @Fidomobile @FidoSolutions you charged me a ridiculous amount on last bill without clarity. I lost valuable time in getting this sorted. Over a month & still no call back from a supervisor. Awful customer services

  • siddhi36083590 siddhi (@siddhi36083590) reported

    @Fidomobile she said she cant help me . I had tears in my eyes to that she said “ this is my first warning to you as you are being rude” i said what if i dont pay the bill she said then we will charge you late fees cont

  • MarcoAndrew24 Marc (@MarcoAndrew24) reported

    @Fidomobile someone just called me on my cellphone stating he was agent ? (used to be long time ago a Fido customer) from a unknown number ? (not toll free) ? Would it be a spam ?

  • ainafetsss S (@ainafetsss) reported

    Of course when I need to use one hour of free data @Fidomobile app is down for maintenance...thanks. 🙄

  • AwkwarDsouza Jennifer D'Souza (@AwkwarDsouza) reported from Toronto, Ontario

    @Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?

  • Vishwan30274977 Vishwanath (@Vishwan30274977) reported

    @Fidomobile @FidoSolutions I visited Fido at square one, missisauga and was taken care by Jaimin. For 1st S21 phone I was given a Buds + earphone and for the 2nd since it was out of stock, I was asked to call back and have been following up everyday, but no one responds. Help !!

  • afalyat Al Alyat (@afalyat) reported

    @Fidomobile Hey Fido. I've been unable to log in to the My Account app (Android) for weeks. I keep getting: "Something went wrong. Sorry, we've hit a snag. Please check back later." Please help!

  • oilers1975 Greg payne (@oilers1975) reported

    Ok @Fidomobile is the worst cell reception. I’m done

  • rafiaajmal raf (@rafiaajmal) reported

    if you are not quick to anger, might i suggest speaking @Fidomobile customer service? you'll very quickly become furious

  • siddhi36083590 siddhi (@siddhi36083590) reported

    @Fidomobile posting here as i dont know how else can i get help. I have been with Fido from past 3 years. I pay for an add on on my mobile plan that gets me cheap international phone call rates as my family lives in india and i am in Canada. Cont..

  • siddhi36083590 siddhi (@siddhi36083590) reported

    @Fidomobile i want to pay what i used so please adjust. The agent was extremely unhelpful and said talk to a manager.... the manager was probably the most horrible human i have spoken with in my entire life cont

  • siddhi36083590 siddhi (@siddhi36083590) reported

    @Fidomobile i asked how can i cancel . She said “ that will have repercussions and think about doing that. So here is what i want to know cont

  • rafiaajmal raf (@rafiaajmal) reported

    if you are not quick to anger, might i suggest speaking to @Fidomobile customer service? you'll very quickly want to throw your phone across the room

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