Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 4 |
| Toronto, ON | 4 |
| Ottawa, ON | 3 |
| Vancouver, BC | 2 |
| Deep River, ON | 1 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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iamsingh
(@iamsingh78) reported
Hey @Fidomobile @FidoSolutions is your network down today?
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 4- After few minutes again I tried to chat with tech support. But as soon as chat window open I got a message that agent closed the chat!!!! Finally at 23:59 I connect to another agent and explain the issue. (Conversation picture attached)
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Andrew
(@snaakies) reported
@514_sid @Fidomobile Same problem here
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sashaB
(@sasha89309447) reported
@SheldonLee007 @Fidomobile @FidoSolutions same here. down for 3h
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Sheldon Li
(@SheldonLee007) reported
Is the cable internet down? @Fidomobile @FidoSolutions
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Joshua Francisco
(@Fjoshuaivan) reported
@Fidomobile @FidoSolutions So now my internet is not fix, and i cant even contact the tech support please help
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Traveling Lawyer
(@globetrotterlaw) reported
@Fidomobile nice try to keep me on hold for an extended amount of time simply because I have a complaint against one of your business practices. #roamlikehome is a scam
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Dominic Lamoureux 🧙♂️⚗️
(@RicheetZen) reported
@Fidomobile what is happening with the service this week? Cant make calls our take messages. 2 different days same situation.
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
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Yousaf Ihsan
(@yousafihsan) reported
@Fidomobile My Home Internet is down for 3rd time.
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D.M.Thakkar
(@dmthakkar001) reported
@Fidomobile @FidoSolutions disheartened by misleading info from the agent who called to up-sell the plan. Resultantly, the bill came in for way too much than usual. Sadly, customer care staff cannot help! Ref: Call from Fido agent on 4th Aug.
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Lakshay Malhotra
(@Lakshay26873531) reported
@Fidomobile I am a new customer and a student in canada. I just received bill for second month and it shows extra long distance calling charges but i was shown 50 min left out of my 1500 min when i last checked the app before month end. So can you please help as it is huge amount
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Freddy Kreuger
(@FreddyKreugs) reported
@SheldonLee007 @Fidomobile @FidoSolutions Are u having issues bro? Same here. Internet connection showing full bars but apps are not loading properly
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Rama
(@AlaghbarRama) reported
@Fidomobile do you have a help line I can talk to? I have an urgent problem and unable to find a number to contact.
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harrylamba
(@harrylamba) reported
@Fidomobile tried DM, but you need to understand this is a tech issue. for 3 days continued Ask Jack, Live chat, twitter have been used - with no luck
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