Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 7
Toronto, ON 6
Calgary, AB 6
Edmonton, AB 4
Vancouver, BC 4
Whitby, ON 3
Wolfville, NS 3
Burnaby, BC 2
Gatineau, QC 2
Ajax, ON 2
Guelph, ON 2
Cambridge, ON 2
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
St. Thomas, ON 1
Surrey, BC 1
Richmond, BC 1
Blainville, QC 1
Parksville, BC 1
Port Coquitlam, BC 1
Ottawa, ON 1
Amherstburg, ON 1
La Prairie, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • GlenStrong2 Strongopinions (@GlenStrong2) reported

    @Fidomobile **** YOU! Your repair guy uses my wife's phone to give HIMSELF a 5 star rating, BREAKS BOTH OUR PHONES worse than before, and you say "your claim to repair is denied, you're only allowed 2 every 365 days"? Worst customer service ever. TOOK 3 WEEKS to get that answer!?

  • Yesmilla416 Mrs Rojas (@Yesmilla416) reported

    @Fidomobile I want to use my additional data and it's not working in the app

  • neelshah85 Neel Shah (@neelshah85) reported

    @Fidomobile Tried to renew my discount or cancel my home internet service. Your chat rep stopped responding and your phone rep hung up when I tried to cancel. Filed a CCTS complaint but still no confirmation that you’ll cancel it. How do I cancel my service?

  • DhamejaSumeet Sumeet Dhameja (@DhamejaSumeet) reported

    @Fidomobile Fido FRAUD of $95 for third party charges on tablet I never used. Customer service won't provide any help and tries to convince that it is your fault. When clearly they have a BUG in their system @CRTCeng

  • harrylamba harrylamba (@harrylamba) reported

    @Fidomobile I had already DM'd. I am being charge $140 for a service that was not available to me when I was in India - " Roam like home" facility - for my 10 day short trip to India

  • AmanSin36901262 Aman Singh (@AmanSin36901262) reported

    @Fidomobile very bad customer service. Firstly, a long hold and then nobody answers. I need to speak immediately with someone. Have unauthorised charges on my billing.

  • eltemas1 Arisa (@eltemas1) reported

    @Fidomobile, very bad experience signing up with your company, the rep told me I can return/exchange the device anytime, anywhere, knowing I was moving from Toronto to Quebec. Now, I am told it can only be done at the store it was purchased. I don't like this phone, plz help!

  • GauravThummar Gaurav Thummar (@GauravThummar) reported

    @Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.

  • Jake431019382 Jake (@Jake431019382) reported

    @Fidomobile Outage in London Ontario, that too on a Monday first day of the month while working from home! Is it a joke?

  • GauravThummar Gaurav Thummar (@GauravThummar) reported

    @Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.

  • maxwannequin Brad M (@maxwannequin) reported

    @Fidomobile why am I getting a message saying my phone will be disabled in the extended network when I live and work entirely in a "good service" part of the map of my province? like, if you can't provide service where you say you do, that doesn't sound like I should be punished

  • xKookieKillerx Joko (@xKookieKillerx) reported

    @Explorer_Kay @Fidomobile Could just be the area. You cannot expect to get good service in the boons. I always had issues out there. It’s like the internet. Trees are great until it comes to wireless signal.

  • NicholasHa Nick (@NicholasHa) reported

    @FidoSolutions @Fidomobile my girlfriends signal has been in and out since Saturday. She can't make or receive calls. She's called in multiple times but still no resolution. What's going on??

  • ankurjain2989 Ankur Jain (@ankurjain2989) reported

    @Fidomobile You're extremely unfair to your customers and punish their long term loyalty with ridiculous charges, overly expensive plans, and extremely poor customer support. NOT COOL!

  • colleenrhoden09 colleen (@colleenrhoden09) reported

    @Fidomobile Ate these contests really legit? I have spinner the wheel and it never lands on the Fido dog. It’s not just this contest it’s all of them.

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