Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • The_Dabbler The Dabbler (@The_Dabbler) reported

    @FidoSolutions Is that even reasonable to ask given what I mentioned? Can I please chat with someone in high level customer service!? @Fidomobile #fido

  • puosiveuw puosive (@puosiveuw) reported

    @mvik1808 @Fidomobile @Rogers same still down for 7+ hrs for me now(fido)

  • bryarpaije bryar (@bryarpaije) reported

    in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help

  • djmcc8 DJ McCullough (@djmcc8) reported

    No one use Fido, their network is absolute trash. Also @Fidomobile , don't respond to this with "hOw mAy wE hELp yOu?" like usual because you guys never help me. Just **** off .

  • DanielZh2091 Joyce (@DanielZh2091) reported

    Fido home internet is down? calling technical support team 1-888-236-FIDO (3436), waited sooo long, no live agent.@Fidomobile #internetshutdown

  • bryarpaije bryar (@bryarpaije) reported

    can’t believe after telling my boyfriend to come to @Fidomobile because of how amazing a phone company they are they actually never called to ask him what was going on with his irregular billing. instead they blame him rather than give actual customer service.

  • vamcchow Vamsi Annabathina (@vamcchow) reported

    @Fidomobile worst customer service I have ever experienced

  • sapandoshi Sapan Doshi (@sapandoshi) reported

    @Fidomobile value your customer and respect your commitment. At the time of the contract store commited something and now it can not be done !!! Candadins are paying the highest price for the setvice and still company's not repecting theit commitments.

  • rajveersinghsa Rajveer Singh (@rajveersinghsa) reported

    @koodo Definitely, I will move to @koodo because @Fidomobile customer care executive promised me to provide JBL Tune 125 WTS but I haven’t received that. I called them then they said that we do not match offer with any provider. So why should I stick with Fido? I don’t have contract.

  • Lory_Withay Lory (@Lory_Withay) reported

    @Fidomobile why is service down in GTA? Can access internet on phone in Mississauga or Vaughan.

  • Mohsinxn1 Mohsin (@Mohsinxn1) reported

    @Fidomobile I don't wanna listen to Justin Bieber while I wait to talk to customer service :/

  • mvik1808 mvik1808 (@mvik1808) reported

    @Rogers My home internet with @Fidomobile @FidoSolutions is not working for more than an hour today. I am waiting to talk to an agent for over 1 hour and 40 mins now. I have no internet now. Tried all troubleshooting

  • ImFarhan76 Farhan (@ImFarhan76) reported

    Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile

  • dyoph dyoph (@dyoph) reported

    oh the pain! the frustration! what is going on #fido #fidosolutions @Fidomobile @FidoSolutions this is just ONE OF THE WORST experiences i have with you. guys, if u’re not with fido, don’t even think about it

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @ImFarhan76 @FreedomMobile @Fidomobile File with the CRTC they said they constantly receive complaints of Freedom lying and doing illegal ****.

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