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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • realsandeep96
    Sandeep Singh (@realsandeep96) reported

    @Fidomobile @FidoSolutions I got my bill for next month so I want to know that you guys are not compensating for the outrage. Also it was my worst mistake I choose Fido. You guys give poor customer service i till now did’t get the resolution of my issues.

  • byMissMisa
    Nermisa in Edmonton (@byMissMisa) reported

    Has anyone has issues with their @Fidomobile data usage? Mine seems to be used even when I am on wifi + taken off even when I use the hour extra data.

  • JaskaranParmar_
    Jaskaran Parmar (@JaskaranParmar_) reported

    @Fidomobile need urgent help, please check dm

  • rao_nelapati
    Nelapati Sivakoteswara rao (@rao_nelapati) reported

    @Fidomobile 4/4 now tell me how can I get out of this issue, I can’t pay that much amount. Fido is trying to exploit me because the mistake is on my side. On the outage day I have an important online exam and a class which I have missed to attend.

  • megcassidyy
    Shmegs (@megcassidyy) reported

    Hey @Fidomobile you really make it difficult to talk to a real human. Thanks for the zero help with my issue

  • rao_nelapati
    Nelapati Sivakoteswara rao (@rao_nelapati) reported

    @Fidomobile 2/3 After my device upgrade, I got 643 dollars bill for this month. When I called customer care they are saying Your add on of 1000 minutes was removed and charges were legal. I have to pay the amount. I tried to explain that I am already broke.

  • ghostflaneur
    Gavin (@ghostflaneur) reported

    Yo @Fidomobile really appreciated you charging me 100 bucks for a international roaming service which a: doesn't actually function and b: I didn't use (roaming data was turned off), but hey the three bucks for really ******* up my work day during the outage really made up for it.

  • Keith_Pinto88
    Keith Pinto (@Keith_Pinto88) reported

    @Fidomobile where's my credit for the recent outage. Received a full bill with no credits applied. Do I have to call you for this?

  • SalesbyAbhinav
    abhinav chhabra (@SalesbyAbhinav) reported

    @FidoSolutions @Fidomobile They don’t even help when needed they just mould statements in a sweeter way by manipulating things with customers!

  • SDerrel
    Derrel (@SDerrel) reported

    lol, my @Fidomobile #HomeInternet is down again. What a joke. @Rogers

  • Pankaj23746413
    Pankaj (@Pankaj23746413) reported

    @Fidomobile , Dear Team, Because of a technical error at your end, my account shows incorrect amount and that too payment past due which is affecting my credit score. Customer service team is just not responsive and is not able to answer my problem. Please help me resolve it asap

  • kofialam
    kofi (@kofialam) reported

    Been a @Fidomobile customer for 7 years now. All I get is 1gb internet. This is how they treat their loyal customers, also charging a high price at the same time 😳. No where else on earth customers are cheated like this. I’m looking to switch. What’s good? Telus or bell?

  • rao_nelapati
    Nelapati Sivakoteswara rao (@rao_nelapati) reported

    @Fidomobile 1/3 Hi everyone, I am a student who lives on a tight budget and I took Fido service soon after landing in canada with my friends suggestion and I used to have a add on of 1000 international minutes for 3 dollars. One day fido offered me IPhone and I took it.

  • JilldeenE
    A Walking Contradiction (@JilldeenE) reported

    @Fidomobile do you not hire customer service representatives, cause your #askjack ain’t ****

  • 7checkthisout
    7ChechThisOut (@7checkthisout) reported

    @Fidomobile where's the reimbursement for your terrible service this month?

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