Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Nadege Cassendo
(@Nadegeous) reported
@Fidomobile I am going to cancel my account in July, but in the meantime the plan I currently have is listed at half price of what I am paying. Can I change my plan and then cancel without penalty or is there a contract? I'm doing the switch online and it doesn't specify there is a contract.
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itsonlyme
(@DLY_Com) reported
@FidoSolutions @Fidomobile See no reply! Thank you for proving my point @Fidomobile.. bad customer service.
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Kumayl
(@Kumayl18705359) reported
@Fidomobile @FidoSolutions You guys should watch out. There is no information on website on how to close the account. And due to covid we had a lock down.
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itsonlyme
(@DLY_Com) reported
Never doing business with @Fidomobile again. Crappy company with unhelpful customer service. I don’t believe they appreciate your business anyways. Stick with Bell.
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Fatima S
(@S93Fatima) reported
On top of that calling FIDO customer service is the WORST! Your supervisors are unbelievable rude and go against everything that the client was told when buying the phone and plan! Even though the plan breakup is written in the notes, FIDO supervisors refuse to agree! @Fidomobile
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Fatima S
(@S93Fatima) reported
FIDO You are the WORST cellphone provider EVER! You cannot even treat your customers that have been with you for over a decade with loyalty! At first in order to get clients you say that you would be giving several discounts! But after a month all those discounts end! @Fidomobile
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JoshKorn
(@JoshKorn) reported
Thank you, @Fidomobile, for showing me just how much you value customer privacy. You gave my number to your own cold callers so they could try to find out who my ISP is. If you even think about doing that again, I'll take my business elsewhere, IN MINUTES FLAT.
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Samir
(@samirberisha14) reported
Continuing: I spent $280+ a month and you guys don't know to to keep me happy. We had a deal. I get $150 gift card for the internet service. How about I don't pay you until I reach the $150. How would you feel? @FidoSolutions @Fidomobile
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Vincent Tran
(@Vincent24349665) reported
@Fidomobile where is your fraud team? I have been locked out of my account for days now after removing a fraudulent line that was activated. Straight to voicemail for both numbers provided by CS. Left messages, no response. What kind of service is this?!
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Tony
(@Tony14236731) reported
@Fidomobile Fido system had big problem, but so far they can't deal with problem, let me waiting almost one week. Fido order system and deal with problem so slow m
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???
(@rotluuuu) reported
@Fidomobile suck my entire **** stop charging me for an account that’s suspended I’m poor in ur currency so **** OFF!!!!!!!!
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CircularLogic
(@CircularLogic89) reported
@Kumayl18705359 @Fidomobile @FidoSolutions They don't have customer servivces via email. That could be why your request didn't go through
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Riaz Malik
(@Riaz_Malik4) reported
@Fidomobile Hey I am trying to get some help you guys aren’t that helpful at all. Customer service support sucks
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MayaMasha
(@MayaMasha7) reported
Two months after leaving @Fidomobile for the worst customer service I've ever gotten by any company in Canada, I get a survey in my inbox because they care. It's a perfect metaphor. Months late and leading to a broken link. #shamefido #dumpfido #fidofail
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Chinasa Ozodinobi
(@hollanasa) reported
@VoiciRogers @Fidomobile @INMagazineCA Maybe start by not pushing the liability of your agent misinformation on a customer.I have been trying to resolve a dispute of over $600 to no avail.I keep getting pushed from one agent to the other. I am never recommending fido services to anyone I know.Resolve my dispute!!
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