Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| Vancouver, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 2 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Rice
(@wildrice77) reported
@Fidomobile is something wrong with your live chat support? I'm getting a blank white screen.
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Alex k
(@akctba) reported
@Fidomobile It's programmed to never win
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Brad Jacobs
(@bradleyhere) reported
@Fidomobile YOUR CUSTOMER SERVICE IS A JOKE....I AM GOING TO GO TO TELUS...I HAVE BEEN TRYING TO GET AHOLD OF MARK AT EXT 8815 IN YOUR FRAUD DEPT ALL DAY!!! NO CALL BACK NO NOTHING!!! YOUR COMPANY IS A JOKE!!!!
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Tyrone
(@tyronej888) reported
@Fidomobile just need to switch devices with 15 day period. How do I do that. Store says call support. Support says go to store. Umm…maybe you guys should get your stories straight.
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Karli A. Young🌲
(@Explorer_Kay) reported
from
Douro-Dummer, Ontario
Complain about this at least once at week @Fidomobile. My service is crap! One bar IN MY HOUSE. How many calls have I missed? Not sure but I know my doctors can’t get ahold of me! Awesome!!!
-
Tanvee Pathare
(@tanvee_28) reported
@Fidomobile You switched my number to another number WITHOUT my consent today. Trying to get help from your customer service but no help from past 3 hours! This is mental torture!
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vishhhhhhh
(@vishu_au) reported
@Fidomobile @FidoSolutions Charged with 467$ for last month bill. Great way to rob customers. Multiple alerts would be sent to subscribe for new services but not even a single message to inform about a expiring service.. #quitFIDO #NeverAgain
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colleen
(@colleenrhoden09) reported
@Fidomobile Ate these contests really legit? I have spinner the wheel and it never lands on the Fido dog. It’s not just this contest it’s all of them.
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Raj
(@Sn84Raj) reported
@Fidomobile is that only me facing home internet wifi connection issue at Yonge&sheppard ?
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Sarthak Rajpal
(@RajpalSarthak) reported
Hi @Fidomobile , I am facing a big issue with my phone bill, have been trying to reach out. Kindly connect. #fido #issue
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Neel Shah
(@neelshah85) reported
@Fidomobile Tried to renew my discount or cancel my home internet service. Your chat rep stopped responding and your phone rep hung up when I tried to cancel. Filed a CCTS complaint but still no confirmation that you’ll cancel it. How do I cancel my service?
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Cheryl Lynn
(@cherology) reported
Why has there been an internet outage in my area for 3 days @Fidomobile ???
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harrylamba
(@harrylamba) reported
@Fidomobile I had already DM'd. I am being charge $140 for a service that was not available to me when I was in India - " Roam like home" facility - for my 10 day short trip to India
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PV2ER GI2L
(@PGi2l) reported
@Fidomobile Hello, I need a help for my friend. She is a student and use to have long distance plan. Her plan got expired mid way and she incurred a monthly charge of $1282. She was on phone with her family in India. Family member was sick. 1/3
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Ansaar Ahmed
(@ansaarsyedabrar) reported
@Fidomobile absolutely pathetic customer service. Requesting assistance from the social media team.