Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DanielleJN4 DanielleJN (@DanielleJN4) reported

    @cbcmarketplace I have the cell # of the @Fidomobile staff responsible for all this bait and switch crap and am happy to provide it if you wish to pursue a story on this.

  • connor_mcm C (@connor_mcm) reported

    Funday @Fidomobile thought today would be a randomly great day to cancel our internet service for no reason (legit they did that no joke for no reason) THEN they can’t figure out how to turn it on THEN send me to a store with no modems. 4.2gb in hotspot for WFH and counting. 🤬🤬

  • jovanik21 Nik Jovanovic (@jovanik21) reported

    Not sure who to direct this to @Fidomobile or @FidoSolutions but I just had the worst #FIDO experience where I had different employees telling me different things & someone who told me he would not document our conversation truthfully. Have Interact# from the event. Please help!!

  • AnandTansha Tansha Anand (@AnandTansha) reported

    @FidoSolutions @Fidomobile charged roaming charges of $230 without my consent. There is no option online to cancel it. Charges started January 18th and I have been trying to reach customer service without any luck. My cellular data has been off and have received no…

  • Feta__Cheese That_Guy (@Feta__Cheese) reported

    @Fidomobile the worst user interface to change plans on the planet. Drop down menus don’t work on safari.

  • rellimnues Oluwapamilerinayomi (@rellimnues) reported

    @Fidomobile what is the problem my network has been suffering for almost 6days now. Nothing is updating nor refreshing on my fido number. My weather network is not showing what is the problem

  • theitguy443 Rahul (@theitguy443) reported

    @Fidomobile ur website is a joke, I tried buying a wireless plan online, provided all the details including my cc and dl, u guys hit my credit and on the last step I got “something went wrong”, now my credit score went down and I dont even have my new fido connection.

  • BadDesignDOTcom Mia Rose (@BadDesignDOTcom) reported

    avoid @koodo. Can't call a live person. Must leave a message, call back up to 48hrs later. Can't get answers to the phone I ordered that hasn't arrived, from their chat or their help community. Suggest @Fidomobile...? #CustomerExperience #Mobile

  • AadhishRai Adhish Rai (@AadhishRai) reported

    @Fidomobile I recently moved to Canada and I see a user Save $50 on the Setup Service Fee when they activate online,but for in store purchase of SIM you are charging me $50 for activation. I believe my first experience with Fido is not that good. My $50 should be waived off.

  • DanielleJN4 DanielleJN (@DanielleJN4) reported

    @cbcmarketplace I am also prepared to involve the appropriate authority and Minister’s office to ensure that what @Fidomobile did to me is made public so that other consumers aren’t stuck getting soaked for $175 a month on a service they know I never agreed to knowingly

  • ___isthather s. (@___isthather) reported

    Never purchase accessories from @Fidomobile

  • nima_ab Nima (@nima_ab) reported

    Yesterday, I wanted to access my @Fidomobile account, but apparently, it was suspended. I contacted their support and was told that I am suspended because of fraud!! It seems the plan they offered to me was too good to be true! What a ****** mobile provider..

  • Jessicanagyy Jessica Nagy (@Jessicanagyy) reported

    @Fidomobile why is wifi down in Mississauga

  • PriyanathDan1 Priyanath Dan (@PriyanathDan1) reported

    @Fidomobile Where to raise a security issue?

  • RySpectra Ryan White (@RySpectra) reported

    @Fidomobile I'm unable to add data to my line using your app, a web browser, or your automated phone service.

Map Check Current Status