Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • pipaysantos Pipay santos (@pipaysantos) reported

    @Fidomobile no service !! How long????? Untl we get service again..

  • camidlifecrisi Good luck BC. Stay safe, stay home. #NewDeathParty (@camidlifecrisi) reported

    @CBCAlerts Some customers? Try all. Including a huge number of staff working in hospitals. During a pandemic. I haven’t had service all day. So, @Rogers and @Fidomobile, it’s not intermittent and it’s not some customers. And we’ve had no updates. So, what’s the plan here? #rogersoutage

  • VershininAdrian Adrian Vershinin (@VershininAdrian) reported

    @FidoSolutions @Fidomobile Missed critical MEDICAL SPECIALIST call re COVID. No text warning to customers. Found out accidentally here. Customer service responding primarily to positive tweets. Customer for 15 yrs. Service steadily declining. How will you compensate us?

  • KryKryptonite Pickle Skull (@KryKryptonite) reported

    What ******** @Fidomobile 🤬 #WORSTSERVICE I can't even receive calls from the hospital!! This is ridiculous!!!??? What are we paying for!? We never have good service, and now we have NO SERVICE! STILL! Fix Your ****!!!

  • SusanTee2014 🇨🇦SUZYQZEE🇨🇦 (@SusanTee2014) reported

    @RogersHelps @Fidomobile @FidoSolutions Looking forward to when you fix today’s ongoing telephone issues AND the your pro-rating my account for you inconvenience!

  • d33_ShayL33 dae* ❤ (@d33_ShayL33) reported

    @Fidomobile @FidoSolutions I hope your company is giving compensation for this inconvenience....the thing is I had to come on twitter to realize why my phone wasn't working....no notifications or awareness from Fido itself to inform their customers about the issue🥴🥴🤔🤔.....

  • naiza7 NM (@naiza7) reported

    I’m wondering what’s happening with @Fidomobile No service since this morning

  • naiza7 NM (@naiza7) reported

    I wonder what’s happening with @Fidomobile I haven’t service since this morning

  • Kfortch Kyle Fortch (Dreamboat Ky) (@Kfortch) reported

    Shocker once again @Fidomobile is down 😠

  • Hailey44470601 coconut (@Hailey44470601) reported

    @Fidomobile @MrsTtheECE1 You have been saying updates and all day none has come. We’re paying for a service that doesn’t even work with no explanation as to what is going on. Instead of telling us to wait for updates get some answers

  • ms_bohn Michelle Bohn (@ms_bohn) reported

    I’m with @Fidomobile, & haven’t had mobile service all day, because of @Rogers. Besides it affecting my ability to do my job, I also haven’t been able to book a vaccine appointment. This is now beyond just an apology with no mention of when things will be fixed, @RogersHelps.

  • joeystud3 Joey Jr. (@joeystud3) reported

    @Thnk4myslf @FidoSolutions @Fidomobile It’s been 14 hours for some of us.. this started at midnight for me .. I‘Ve already ordered new bell service lines.. as soon as Fido & Rogers is restored I’ll be porting my #s out.. They just lost a 20 year+ customer based on their handling of this situation (or lack thereof).

  • GarvKhanna Garv Khanna (@GarvKhanna) reported

    While I miss having my phone. I hope someone hacked into @Rogers @Fidomobile just out of spite for the rates they charge us. Unless they're looking to hire me. In which case we need to double down on synergies and find a solution. #BigTelecom

  • RadhikaNannava1 Radhika Nannavare (@RadhikaNannava1) reported

    @Fidomobile @FidoSolution my fido mobile connection is lost since today and I am experiencing huge difficulty. It is displaying as "No Service". Kind provide assistance.

  • lavandxr 𝓰 🥀 (@lavandxr) reported

    @Fidomobile @FidoSolutions I’ve had no service since this morning. Unacceptable. What is going on????

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