Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 7 |
| Calgary, AB | 6 |
| Parksville, BC | 3 |
| New Westminster, BC | 2 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
| Thornbury, ON | 1 |
| Kitchener, ON | 1 |
| Winnipeg, MB | 1 |
| Waterloo, ON | 1 |
| Unionville, ON | 1 |
| Drumheller, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Elle Waste (LoriAnn)
(@ElleWasted) reported
@Fidomobile can you assist me in figuring out why I can use my phone for everything EXCEPT getting calls and making calls today? Since 11am at least #help
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.
(@_eliseejoy) reported
@Fidomobile your customer service is trash. It shouldn’t take me 2 hrs to finally get on the phone w a real person smh fix up.
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Parul Jain
(@paruljain991) reported
@Fidomobile looking help for activation
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Gareth Nordholm
(@hoodedsomm) reported
@TELUSsupport What the heck is going on here guys?? I've spent the last hour and a half working on an issue and then transfer me to nowhere??? This is ridiculous. I'm terminating service and calling @Fidomobile right now. #anticustomerservice
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Md Abrar
(@Abrar_van) reported
@Fidomobile I don't have service on my phone since yesterday, what's going on?
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Rei Reis
(@ReikoReis) reported
@Simon16552084 @Fidomobile it's been weeks and every time I call they tell me to call again...definitely thinking of leaving them over this poor service, especially as my previous contract is up and I'm free to move on.
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InsertUsernameHere0589
(@_0589_) reported
@Fidomobile When will Fido have a 5G network?
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Parul Jain
(@paruljain991) reported
@FidoSolutions @FidoSolutions @Fidomobile need help as received a Sim 4 days back with temp number but I don't want the same ! Never used no need to port
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Jim Kost
(@Photoplasia) reported
@Brightstar - your replacement of my broken @Fidomobile phone was easy to book and prompt - so why did you send me a cheap third party charger and cable that fell apart on first use? Do better.
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Jeannie Patano 🇨🇦🇵🇹
(@jeanniepatano) reported
@Fidomobile Why don't you offer family shared data plans? Fido has really gone to **** since Rogers took over. No more fido dollars, no more free phones on 2 year contract. Now to upgrade your phone you're required to change your current plan. 21 years with fido. Time to switch.
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Hetal Mangukia
(@hmangukia9) reported
Called @FidoSolutions, got transferred 5 times saying this is not the right department. Later, you guys disconnect my call. #fido #virus @Fidomobile Also, you charge me for the services I do not use. That’s like, bad 😢 I need compensation 😫 hehe
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Chérie
(@_xxpriyaxx) reported
Um why doesn’t @Fidomobile support/provide a cellular network for Apple watches?!
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Devang J. Mehta
(@devang_mehta33) reported
@Fidomobile Dear team, I am out of Canada and the mobile services automatically started roaming. I am not using my mobile roam and so please don't activate roaming on my number. I tried finding your support but "Ask Jack" doesn't seem to help as expected.
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Chérie
(@_xxpriyaxx) reported
Why does @Fidomobile support cellular networks for the Apple watch?!
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Riel Hahn
(@RielHahn) reported
@Fidomobile Hi - there's a charge for roaming to US on my bill and I haven't left Canada. Can you help?
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