Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Gautam Ghosh
(@DrGautamGhosh_) reported
Hello @Fidomobile your policy is against the Charter of Rights of Canada and devoid of #transparency What you want ? You rectify it or matter rests in People’s Court ? When you give people a plan : you are liable to inform customer when plan ends @natale_joe
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Lisa Pothead
(@LisaPothead) reported
@Fidomobile your website sucks. Cant get ahold of anyone.. you keep sending me emails to call you guys but you know..you guys cut my phone off so how am I supposed to call you?
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porygon
(@sc2019de) reported
hello @Fidomobile, I need some help. I switched providers to Fido and wanted to keep my old phone number. I followed all the steps but I keep getting an error that my number is going to expire. What can I do?
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Maria J. Cruz
(@_mariajcruz) reported
Hi @Fidomobile do you know today you have some sort of scam running on numbers operated by you - I have gotten a call every hour today since 6am. Answered 2 of them - no one there. They leave a silent message every time. WTF? Anyone else? #scam #spam #fido
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🅴🅰🆂🆃🆂🅸🅳🅴 🅽🅾🅽🅹🅸
(@NonGmoBlow) reported
@Fidomobile @Brightstar customer service is 🔥 🗑
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lisa
(@lisaeoxox) reported
@Fidomobile your website sucks..nothing works on it...you keep sending me emails saying to call you guys but you know...you guys cut me off so how am I supposed to get a hold of you if the live chat wont work and i cant call.. Ridiculous
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Luis De La F
(@LuisHoodBorn) reported
@Fidomobile how many floors down must I throw my router in order for it to supply internet to my household ?
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Marc
(@MarcoAndrew24) reported
@Fidomobile used to be a Fido customer, I’ve just received by sms a fraudulent 1-819 number ? Stating a refund for previous 8 months ago charges ?
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Lydia kkkkkk
(@KokoLidia) reported
@Craig17981815 @Fidomobile So typical of Fido. I used to have my cell w them and it was horrible. I regret giving them a second change 😢 we should prob report them for misleading advertising 🤔🤔
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Sarah Barber
(@barberinottawa) reported
@Fidomobile @FidoSolutions My new hobby during the pandemic: Spend hours on hold with fido to fix Major errors on Fido's part, that I have been assured were corrected....but not...multiple times! 63 minutes and counting on hold with the same two songs on repeat... #letdown
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Kévjo
(@kevjo) reported
Why does it take 5 minutes to speak to someone at @Fidomobile about phones but 30 minutes (and counting) to speak to someone in their customer service department about internet.
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Amit Jindal
(@amitjindal108) reported
@Fidomobile AC 222888612 service cancelled equipment returned but no refund yet, returned on Jan 7 vide canada post no news very frustrating no number to call
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Well, it's cow year now.
(@DecaireRobert) reported
Why is the @Fidomobile website such garbage? I'm just trying to look at phone plans and it's giving me a loading animation literally every time I click a page for about 20 seconds. You're a telecommunications company. This should embarrass you.
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Jayrob2k
(@THEROBEGAMING) reported
@Fidomobile I’m online with your customer service. Apparently if your authorized on the account to make changes, you can only add a line. Or change the plan. You can’t subtract a line though? This makes no sense, especially with all the surrounding circumstances with my situ.
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MOHAMED OSMAN
(@M0_0SMAN) reported
. @Fidomobile I've been a customer for 7 years and spent thousands of dollars on service over the years and the customer service I get is a 3 hour phone run around when I'm dispute roaming charges from a country I've never step foot in. Ridiculous...
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