Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • cody_smith92 codyrsmith1@live.com (@cody_smith92) reported

    @Fidomobile charging me $3,500 for a phone bill. Not working with me to resolve the issue. 8 weeks of battling and countless times to reaching out to you and no response. After harassing you, I’m told there’s nothing you can do…I should’ve never switched from @TELUS I’ll be back

  • Harry54687107 Harry (@Harry54687107) reported

    @Fidomobile Its L6P 3X2, I canceled service because of interruptions, lower upload speed, No static IP plans

  • MeeshJr Michelle (@MeeshJr) reported

    Hey @Fidomobile my internet is out, is it just me or is there an outage?

  • moooocchiatooes joy 🍑 || #AlwaysWithIlhoon 👼 (@moooocchiatooes) reported

    @Fidomobile is your system down? can't get any calls and texts. my mobile data doesn't work too. 🥲

  • AmirR3zaM Amirreza Mohammadi (@AmirR3zaM) reported from Toronto, Ontario

    @Fidomobile What about the current customer? Can I get this deal?

  • silentpingu greenbox (@silentpingu) reported

    @Fidomobile your internet isn't working. I am working from home. I tried to call but your call centre says it isn't open at this hour. Absolutely disgusted by this service. What are customers even paying for?

  • DorkFrom ORK from Dork (@DorkFrom) reported

    @Fidomobile Fido sucks I know! No customer service training! Try to bill you for a phone you never made one payment on and it’s broken! They would not cancel the account because the phone was broken and I signed because I had a drivers license ! Fido sucks

  • Jessica_ShockTO Jessica.Shock (@Jessica_ShockTO) reported

    @FidoSolutions @Fidomobile internet is down at eglington and Scarlett . I have online class I am missing

  • SegunCfc ‎​ Segun (@SegunCfc) reported

    @Fidomobile Why do you turn down international students who try to get Home Internet then.

  • karimmusika KARIM (@karimmusika) reported

    @Fidomobile hey, you cut my internet without any notice! I didn’t call to cancel my internet, and I have made all payments on-time, why did you cut it?

  • DorkFrom ORK from Dork (@DorkFrom) reported

    @Fidomobile Fido sucks they harass me over a broken phone that I never used or paid for! Bill is in my ex wife’s name and the address on the bill is her address! I am elderly and in poor health heart issues diabetes high blood pressure! They know this and harass me to pay for a broken phone!

  • bryarpaije bryar (@bryarpaije) reported

    @CHCHTV do you get many stories about how @Fidomobile steals money from their customers and wont call them back until they give up? blames it on customers and then offers no support? if not then i have a story for you about their “amazing” customer service.

  • Aly_El_Maghraby Aly El-Maghraby 💉 (@Aly_El_Maghraby) reported

    @Fidomobile worst client service ever ! Very frustrating #611 ! Cannot talk to a human being to resolve / activate a service ! Unbelievable 😡

  • bryarpaije bryar (@bryarpaije) reported

    @Fidomobile you have by far the WORST customer service and i am ASHAMED that i EVER recommended you to ANYONE. stealing money from customers and throwing your hands up and saying “oh well can’t change anything now”. PATHETIC.

  • maddie88660099 maddie (@maddie88660099) reported

    @Fidomobile why is fido data not working?

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