Fido Outage Map

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Fido Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 192
Mississauga, ON 70
Montréal, QC 26
Brampton, ON 18
Cambridge, ON 11
Vancouver, BC 5
Ottawa, ON 5
Milton, ON 4
Burnaby, BC 3
Thornhill, ON 3
Oshawa, ON 3
Woodbridge, ON 3
Calgary, AB 3
Winnipeg, MB 2
Markham, ON 2
Vaughan, ON 2
London, ON 2
Richmond Hill, ON 2
Barrie, ON 2
Kitchener, ON 2
St. Catharines, ON 2
Gatineau, QC 2
Hamilton, ON 2
North Vancouver, BC 2
Fredericton, NB 1
Oakville, ON 1
Burlington, ON 1
Guelph, ON 1
Surrey, BC 1
Maple, ON 1

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Fido Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fido Issues Reports

Latest outage, problems and issue reports in social media:
  • 𝔸𝕤𝕙𝕝𝕖𝕪🍟 (@yeahwellso) reported

    @Fidomobile been on hold forever. how to I get some help?

  • EcoGothsOnly (@Over9000Jon) reported

    hey @Fidomobile here is the thing, when you add a new chatbot and direct all support requests to the website / chatbot and remove your contact information, you need to make sure you can do all the things in self serve, like cancel accounts.

  • Christina (@christinahio) reported

    @Fidomobile is there a reason why I can’t call a support line?

  • DAN THE DAD (@Daniellethedad) reported

    @Fidomobile Your online services are garbage and the "support" your company offers is terrible. Figure it out, you guys are useless

  • Steve Cordrey (@SteveCordrey) reported

    @Fidomobile @FidoSolutions My Data Bytes sessions are not resetting. Please help.

  • Thehyunkel (@thehyunkel) reported

    @Fidomobile How to not get a customer 101 : - Tried to apply online, got some message telling me to call for some verification. I call, the person needs to transfer my call (1st strike). The wait time for other service is about 45 min (2nd strike)

  • A M. (@AMobbDeep) reported

    I recently switched to @Fidomobile but my number was not properly ported. It’s been 2 days that I’ve been trying to reach customer service. 🥲

  • Quick Question (@SMeesam) reported

    @Fidomobile Worst customer service ever!!!!!!

  • Jason (@604jchen) reported

    @Fidomobile your Customer service agents are so useless, please make your future promotions more clear, some have been able to get special treatments.

  • Mike Schilder🇨🇦 (he/him) (@pictor) reported

    @Fidomobile My plan is $65 for 10GB. I see on the site that your 10GB plans are listed at $60. Who do I talk to about knocking my bill down by $5?

  • Samuel Baruffi (@SamuelBaruffi) reported

    Hey @Fidomobile ! I've been trying to connect with one of your agents for most of the day today. With more than 10 chats opened and 4 calls with ZERO being answered. Currently more than 40 mins on the line waiting! Is this the type of customer service you want to provide? #Help

  • Commander416 😷 (@Commander4162) reported

    @Fidomobile I am getting frustrated! Who do I speak to in Fido management to get a long standing, and recurrent problem solved. If I can't get it dealt with, I will talk to Joe Natatle and see who's *** he can kick.

  • Tasneem N (@TasNadeem) reported

    @Fidomobile been trying to contact Fido customer service for 2 weeks now via phone,app and live chat. NOT happy. Could someone please respond to my DMs. Thank you.

  • Jummy (@goodnaijagirl) reported

    @Fidomobile Hello! Phone cut off while I was waiting for the customer service specialist to find the note on my file; called back and customer service is closed! Hope @FidoSolutions can help as this is time sensitive!!

  • danielle (@kdaniric) reported

    Ordered a new phone and got a sweet deal from @Fidomobile early last week. Too bad I have had zero follow up regarding the delivery of my phone even though I was advised I would have it in hand within 2 to 5 days and I can't get through to customer service #foreverwaiting

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