Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| London, ON | 2 |
| Vancouver, BC | 2 |
| Ottawa, ON | 2 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Sagar
(@Sagar91315227) reported
@Fidomobile The worst service in BC . The worst staff . They don't pick the call whenever try to reach them .
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Tejas kaklotar
(@TKaklotar) reported
@FidoSolutions @Fidomobile I used Fido for 10 days but due to network issue at basement, I switched to another network. Then why my bill is still showing. 15 days are trial period.
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Prabu
(@Prabu28645569) reported
@Fidomobile Agent told that they will connect with Manager and disconnected the chat. I have never had this worst customer experience. Whether there is any way to take this matter legally ?
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Renata Maciel
(@RenataMacielsi5) reported
@Fidomobile my account was deactivated sooner that what I requested. How can I solve this problem?
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shiv
(@shivangigaur_) reported
Honestly I cannot even begin to explain how terrible Fido is from every single angle. They honestly steal hundreds of money from you, hoping you do not notice and then take MONTHS to return it. @Fidomobile @FidoSolutions Absolutely disgusted with your company. Give me my $ back.
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Himanshu Kackar
(@Himkack) reported
@Fidomobile @FidoSolutions Your service is very poor. For the past week there have been multiple internet outages at me place. If you want to complain really time is more than 2 hrs. This is the level of costumer service.
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Sarah Bartok
(@SarahBartok) reported
@JeffTeravainen @Fidomobile @Bell They’re allllll terrible. So sorry you’re going thru this. Talk about frustrating.
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NicoleR
(@nanissar) reported
@Fidomobile Dear Fido. I'm not a customer of yours. I keep getting text messages regarding payments made to a mobile account. How can we make it stop?
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Prabu
(@Prabu28645569) reported
@FidoSolutions @Fidomobile What is the use in DM you guys ? Not sure anyone understands the issue and I need to spent 30 minutes every time to explain the problem . Very worst customer response and service. Anyone who can help to take this matter legally against Fido ?
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Benjamin Banansos
(@banansos) reported
@Fidomobile To discuss 20 dollar discrepancy 2-hour wait What an excellent customer service Don't blame your contact center, guys. They are still getting minimum wage, and you guys make millions. Please continue make millions don't even bother about customer service
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Mendel weisz
(@mendelweisz) reported
@Fidomobile Hi I don't know the problem but I added a line to my account and I don't see it on my account and nor in email
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Christina
(@christinayoub19) reported
@FidoSolutions @RawatBhoomi @Fidomobile Your internet has been slow these past few days, my friend is with Rogers and she’s having the same issue. I can hardly send a WhatsApp message, it’s extremely slow.
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X
(@Xjjc1990) reported
@Baby_Brown_Eyez @Fidomobile Contact @AstroCyber4 to recover your account immediately. His service is genuine and trusted
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a cuppa tee
(@acuppatee) reported
from
Toronto, Ontario
@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒
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Tingting Hao
(@keepdoorsopen) reported
@Fidomobile Hello Fido, I received one email confirmation from you on Dec 27 for my new mobile plan without any reply email address I can contact to you as the plan have many issues! I called back to you at 17:15 and the phone line waiting time is more than 56 minutes?
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