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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 4
Mississauga, ON 1
Brockville, ON 1
Calgary, AB 1
Collingwood, ON 1
Richmond Hill, ON 1
Carleton Place, ON 1
Vancouver, BC 2
Bayham, ON 1
London, ON 4
Deep River, ON 1
Ottawa, ON 1
St. Catharines, ON 1
Terrace, BC 1
Aberdeen, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • LallyAd
    LallyA (@LallyAd) reported

    @Fidomobile hi Fido trying to cancel some lines on Mya account call back is way to long

  • Vince_Ltd
    Vince Ltd. (@Vince_Ltd) reported

    @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

  • Shrikan15918909
    Shrikant Gupta (@Shrikan15918909) reported

    @Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP

  • Sabisweet_s
    SM (@Sabisweet_s) reported

    @Fidomobile honestly so disappointed. Been a loyal customer for YEARS and there’s zero appreciation for long-time customers. No help, no solutions. Loyalty clearly means nothing.

  • GreencitygalTO
    Nicole (@GreencitygalTO) reported

    @Fidomobile @RogersHelps Team I need some help! Transfered my mom's existing number from Rogers to Fido, but we are getting billed by both! Rogers is billing old #, Fido is billed new #, and her existing Rogers number should have transferred over. Who do I start with for help?

  • prozacangel
    ☆JAYBAAY☆ (@prozacangel) reported

    @Fidomobile worst ******* service I’ve never had

  • SmittyStakez
    Smitty’s Stake House (@SmittyStakez) reported

    @Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??

  • EmdNojan306
    Nojan Emd (@EmdNojan306) reported

    @Fidomobile another week went by and my voicemail is still in French. No support from Fido. I have been placed on hold for hours

  • LoriinDurham
    Lori (@LoriinDurham) reported

    @Fidomobile this is the worst customer service I’ve ever experienced in my life. Waited over 2 hours for a booked appt and your service rep hung up before I could answer

  • riz_mohamed
    Rizwan Mohamed (@riz_mohamed) reported

    @FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService

  • kuailenanhai111
    gebilaowang (@kuailenanhai111) reported

    @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

  • JruGordon37
    Jrü Gordon (@JruGordon37) reported

    @RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.

  • anon26747971223
    anon (@anon26747971223) reported

    @Fidomobile @Rogers your towers are sending wrong GPS locations to phones. People in canada are pinging off towers in Peru. It's been a real pain. It has been multiple people with Fido and Rogers. Could you please fix this?

  • earlydrama1550
    Colin R. (@earlydrama1550) reported

    @Fidomobile no "fido answers"? When did the standard of service change that I am scheduling into tomorrow to talk to someone about y'all messing up the promo credit on the device and plan I just bought? That AI assistant is infuriating. Ridiculously awful customer service, guys!

  • briangm11
    BrianM (@briangm11) reported

    @1111SpiritualBb @Fidomobile Hope you post a follow up here. Almost NO competition in banking, telcos, etc means they can all ditch customer service staff in order to maximize profits, dividends, executive bonuses, etc.

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