Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 2 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ball Cap
(@Ball_Cap60) reported
@Fidomobile Really Fido? ID is now required to enter your store? Consider me a former customer.... I'm porting my number to another carrier.
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brat
(@4smoko) reported
lmao @Fidomobile sucks so bad they have been scamming me for the last year by giving me a bunch of chargers “for free” … and then making me finance them for $6 a month for the last year without telling me 🙃 I’ve been too busy to notice the upcharges til now
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Pr@TeeK
(@prateek2485) reported
@Fidomobile I would request you to look into a wrong bill sent to me, and not getting any support to fix it. The customer support associates are not providing answers, and already know the issue but are unable to fix it.
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Karishma
(@karrysmatick) reported
@Fidomobile I need help ! I am sorry but I do not wish to talk to ur BOT “Jack” ! It’s just impossible to get in touch with you guys ! SO FRUSTRATING!
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Borderline.Sarah.
(@SarahEl74404259) reported
A month or so ago we got an email from @Fidomobile @FidoSolutions saying our home internet is now 30mbp faster. Since then our service has been spotty, at best. Always lagging. Always just cutting off& on again for no reason. I pay like $95/mo for shite service. Do better.
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile Continue what in private. Please just fix this issue
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Nelles❤️
(@3_3N3_3) reported
@Fidomobile @FidoSolutions Is there an outage in Brampton or something?
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Ping Yuan Kan
(@pykanpie) reported
@Fidomobile Hi @Fidomobile, our home internet has been down since 1:15pm ET today. We work from home so this has been a terrible setback for us. We’re in the Mississauga ON region.
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Sammy
(@srose180) reported
@Fidomobile been trying to discuss unauthorized charges on my account and no one is answering me on support …
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A V
(@coolamazon) reported
@Fidomobile I have been trying to request a call back from customer support and it’s been 30 mins already and your AskJack chat agents are just wasting my time unnecessarily. How can I request a simple call back from customer support?
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile has charged me almost 5 times my monthly fee, 7 phone calls and two visits to their store, no success. Worst mistake I’ve ever made.
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신회색
(@itch__balls) reported
@Fidomobile WHAT IS WRONG WITH YOU. WHAT IS GOING ON Since last weekend, it has been weak connection. What’s the point of paying your service if you keep being like this.
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lisa
(@lisaeoxox) reported
@Fidomobile horrible company. Harrassing me over and over for money when I told them I can't afford to pay the full amount. So I guess they expect me to rob a bank?
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KaranKanata
(@karankanata) reported
@Fidomobile First, your winback called and me join FIDO.. and now, why are you guys charging me 3 times my monthly plan, and upon reaching you out from the last three days, your phone reps can't answer why! So after putting me on hold for 48 minutes, they hang up!
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Rocky Khanna
(@RockyKh49376975) reported
@Fidomobile Tired of overpaying my bill from past 4+ months! Had signed up for two lines on Black Friday deal but my bill does not reflect it and no service from customer service and Fido Centre. Tired and thinking to close both the lines!
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