Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • piaf48924801 piaf (@piaf48924801) reported

    @Fidomobile No service since thursday

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @harrylamba @Fidomobile Same thing just happened to me. The agent said before I left to turn off data and you won’t get charged. Get back and have 15 days at $15 per day. CANCEL your Fido contract now!!!

  • Dee5285 Delta C (@Dee5285) reported

    @Fidomobile Remember when technical support was available?

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!

  • arup__ghosh Arup Ghosh (@arup__ghosh) reported

    @Fidomobile I am a fido customer for almost 20 yrs. Switching to the basic postpaid plan (from Prepaid). I was told by customer service team to provide two IDs for credit check. Is it true. It was surprising, especially, as I am with fido so long.

  • dhyn3s HAM (@dhyn3s) reported

    @Fidomobile And the best part is I'm paying for a service that I haven't even gotten yet.

  • dhyn3s HAM (@dhyn3s) reported

    @Fidomobile I had to call a 3rd time to get someone to come today and they couldn't help me because I don't have a line going into my place (which was already expressed in many MANY PHONE CALLS.) The tech then tells me he will have to get someone else to help him and will call me back asap..

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Anyone that feels they were ripped off with Fido scam roaming charges contact me and we can start a class action lawsuit. I checked with a lawyer and it has a VERY good chance of being successful. Cancel your Fido contract!!!

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!

  • AreebUllah10 Areeb Ansari (@AreebUllah10) reported

    I am using 30Gb for 60$, and all of a sudden when i want to downgrade my data package to 10GB You are offering me 10GB for 56$ ? So i am saving 4$ and loosing out on 20GB ? Isn't that stupid? 'cause of these abysmal offers I'd be not be doing business with you guys. @Fidomobile

  • gurveer51515676 gurveer (@gurveer51515676) reported

    @Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.

  • jm90312 jm9031 (@jm90312) reported

    I had 2 existing tickets that was completely ignored. This is the worst customer service ever to be told that they have no solution for you. FIDO did not entertain the idea that it is a network problem. @FidoSolutions @Fidomobile

  • veronicaagolds v✨ (@veronicaagolds) reported

    @Fidomobile yo how come half way through my bill cycle my data stops working for 75% of the day?? customer service over the phone hit me w the “have u tried turning it off then back on” as if that never occurred to me.

  • nayakashu Ashutosh Nayak (@nayakashu) reported from Toronto, Ontario

    @Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Nancy call centre supervisor said I was lying to her after I read the text that Fido sent me. Fido is ripping people off daily and their customer service sucks. Cancel your Fido contracts today!!!

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