Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • oncarruthers Anna C (@oncarruthers) reported

    .@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!

  • kishore24nitw Kishore (@kishore24nitw) reported

    @Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Please don’t take their devices and fall for them.

  • Hadiyahh_ Hads (@Hadiyahh_) reported

    @Fidomobile is honestly the worst with their customer service. If you're planning on choosing a mobile service and expect any sort of response or customer service when in need of help, pick any courier BUT Fido.

  • Angrycanadianl1 Angrycanadianlady (@Angrycanadianl1) reported

    Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned

  • nikitadadlani Nikita Dadlani (@nikitadadlani) reported

    @Fidomobile I bought a mobile and ported to Fido on Dec 27. The phone did not show up until today on my account (I've following up every other day on calls). Now I got an email that it's added but it doesn't have the boxing day deal, neither does it reflect the downpayment. HELP!

  • ubz_ab S (@ubz_ab) reported

    @Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance

  • aman6405 aman640 (@aman6405) reported

    Hey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.

  • snoopy_ronaldo RonaldoSnoopy (@snoopy_ronaldo) reported

    @Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!

  • chhatbae Minal 😌 (@chhatbae) reported

    @bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check

  • xyz_yp I am Modi (@xyz_yp) reported

    @Fidomobile Is there an outage in the Mississauga area? Internet not working at my home for last few hours. Pin Code L5M 4S1. We have online school and office work. Can you fix the issues asap.

  • Angrycanadianl1 Angrycanadianlady (@Angrycanadianl1) reported

    @Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in

  • MsM_009 Manmeet (@MsM_009) reported

    @FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido

  • parth_mehta_98 Mehta Parth (@parth_mehta_98) reported

    @Fidomobile Fido is the worst operator to be with!!! It seems like fido doesn’t care about their customers anymore. Your customer service department should be improved.

  • Zer0o0o1 Ana kathir (@Zer0o0o1) reported

    @Fidomobile why are you not able to waive a long distance call that was made accidently? My dad might have called or pocket dialed a wrong number and your agents are refusing to remove this call from our bill. My dad never makes long distance calls using mobile..

  • vanpatsow vanpatsow 🇨🇦 (@vanpatsow) reported

    @Fidomobile Worst customer service ever

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