Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| London, ON | 3 |
| Vancouver, BC | 2 |
| Ottawa, ON | 2 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@UN_Women @Fidomobile for your activism flags, please support #16days please change your headers and icon to reflect your support for women
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Dee
(@beacoolbro) reported
@Fidomobile Is there just anyone who can reply the message or answer the call? I have a problem, and I called the support number and left messages through social media but got no response yet. The service is just so bad.
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service! Call rep lies! I was told I will see credits on my bill and not on agreement. Now my bill is here and no credits that were promised on blackFriday.
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Ravi
(@n0_usernme) reported
@CxoxMarie @Fidomobile @FidoSolutions They were heavily dependent on factory in China it seems. Factory is shut down due to covid I guess. Shocking that there was no back up plan seriously. How come they ignore Black Friday and cyber week demands? 😳 Also on Apple website, latest ship date is 28 Dec! So we're screwed
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CHRIS T
(@chris_trinidad) reported
@Fidomobile have been waiting for over an hour after sending in the authentication to enable Fido Support to attend an issue I am having since Nov 28. Short code SMS is NOT working after switching to Fido. I was working previous to the move to Fido!!!!
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Luvinsumone
(@Luvinsumone1) reported
@binha_ray @Fidomobile Talk to @LordHelp07 For Help, they’re more secured and reliable 👍
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(((Matthew Kofsky)))
(@MKofsky) reported
@Fidomobile I just tried calling tech support and apparently it says that you are “exceptionally closed” lol… online it says your customer support is open for another two hours. Glitch in the system?
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AGK
(@bbold_honest) reported
@FidoSolutions @Fidomobile @FidoSolutions i have provided all the information via DM as req and it has been 5 hours with no response. Could you help me with my request
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Rayane Andrade Lima
(@binha_ray) reported
I am still trying to solve my problem @Fidomobile they don’t seem to care at all. And then they will charge me for something that I did not buy. Will be changing for another company ASAP
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Aztec37
(@aztec737) reported
@Fidomobile contract is expired and trying to renew in one of your shops. Told I have to call customer service. Over 5 hours wait still no answer. What a joke company you are…🤬🤬🤬
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sumit singh bisht
(@123sumitmsd) reported
@Fidomobile not able to get connected to fido representative since 3days, everytime it says hold time more than 3hrs! Anyone here for a solution??
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Priyanka Das
(@Das1986Priyanka) reported
@bhaveshnthakkar @Fidomobile I am just waiting for this contract to get over in 2 years and will move to any other network provider as soon as possible. No coming back to this trash ever again. Biggest lesson learnt. A company that over promises beyond their capability.
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Mayank Bhargava
(@Mayank4685) reported
@FidoSolutions @Fidomobile no way to connect with fido customer care. Chat unable to connect to customer care and phone are 3 hrs plus wait time. Can someone from the team care to contact?
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DJ McCullough
(@djmcc8) reported
"Due to circumstances beyond our control, we are unable to take your call atm" @Fidomobile always making your customers proud 👍 Trash *** service
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Natalia Díaz
(@NataliaDiaz_D) reported
@Fidomobile has charged me wrong twice. Been on the phone for 3 hours and no one answers. What am I supposed to do? Keep paying more for a service that barely works???
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