Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • GoldrineMbombo Gold🇨🇩 (@GoldrineMbombo) reported

    @Fidomobile @FidoSolutions I need some sort of compensation for this! It’s 1600hrs and I still don’t have service. Why?!

  • gillow_nancy69 Nancy Gillow (@gillow_nancy69) reported

    @Fidomobile, been without phone service all day. I’m sure not having my only source of telephone conversation and data unavailable to me for a full day (and it continues) will be reflected in my next bill.

  • CatHerdingLove Catherdinglove (@CatHerdingLove) reported

    @Rogers @Fidomobile @FidoSolutions WTF is going on. I cant connect with work & family. The work day cost me a lot. I will change my services and loyalty. This is F**kin crazy. I am unable to connect my kids and stuck. WTF it is. Is this what I have paid for. Impostors at work

  • TheAYAZ_ Ayaz Abdullah (@TheAYAZ_) reported from Guelph, Ontario

    @FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...

  • wavemotioninco1 Laurent Dussolier (@wavemotioninco1) reported

    @FidoSolutions @Fidomobile System is still down

  • DaddysRozay Thiqué (@DaddysRozay) reported

    @CaitieRage @Rogers @Fidomobile ABLEST AS ****! I literally have solidarity anxiety for you and others today. Doctors don’t even go into the office neither do their staff, they call you from cellphones/home phone. There is no way to just reach them, also like NO ONE KNOWS HOW LOMG IT WILL TAKE TO RESCHEDULE!!

  • RaptorBorealis Half-Vaccinated Raptor Borealis 🇨🇦🇮🇱 (@RaptorBorealis) reported

    @ShamusMcfamous @AboutRogers @Fidomobile If they upgraded the active core, they probably did the same with the standby nodes. There's probably a bug in the upgrade (CPU overload etc), so the redundancy wouldn't help much. Just my guess, but it's possible - the timing suggests something like that.

  • KayEl_Naushera KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile Zero connection since last night... Canada's no.1 telecom network seems to be the worst in the world

  • tapasya_in tapasya (@tapasya_in) reported

    @Fidomobile @MrsTtheECE1 @Fidomobile any update??? Still “no service”

  • Fewarc Felipe Guerra (@Fewarc) reported

    Does someone know from what time @Fidomobile has been down today?

  • balaramkakkat bala (@balaramkakkat) reported

    @FidoSolutions @Fidomobile Been patient all day. Is there an update for service interruption? This is getting frustrating. Whole work day without network is not something I wish to deal with on a Monday! Better get compensated for this.

  • visgup Vishal Gupta (@visgup) reported

    @Rogers @Fidomobile Premium charges and No service. Why there is this service outage? Looks like we are in some war era. Such outage of services is not acceptable at all.

  • Sarahgbeee Sarah Buckley (@Sarahgbeee) reported

    Just received a bill from @Fidomobile which I was able to pay despite the fact that they and @Rogers have been down all dang day. That’s because my internet provider is Telus. Which is still very much working. Y’oll want to hurry up there...?

  • yeti2yeti Daniel Lak (@yeti2yeti) reported

    Thanks @Fidomobile and parent company @RogersHelps for preventing my doctor and I from speaking in a long scheduled consultation. Not life threatening but not what I wanted at a time like this. Your absence of service has been costly indeed to our society.

  • Jonatha38867275 Jonathan Liu (@Jonatha38867275) reported

    @AboutRogers @Fidomobile Did you really care about the safety of internet and mobile communications? I want to know when you fix it!!!

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