Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • _HouseofNemesis بوٹا Nemesis مسیح🌈 (@_HouseofNemesis) reported

    @VirginPlus I chose you over @Fidomobile since their customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed

  • dollarinvesting Dollar_Investing (@dollarinvesting) reported

    @Fidomobile Why do you guyz take such a long time to refund customers money?? Its been a month since service was canceled and still cheque not recd WOULD U ALLOW IF CUSTOMER PAYS BILLS AFTER 3 TO 6 WEEKS AFTER BILL GENERATED???

  • SheekhaSanghvi Sheekha sanghvi (@SheekhaSanghvi) reported

    Save yourself from @Fidomobile . Will call you multiple times to increase your data and when you do, will never let you reduce it. So many hidden clauses and costs that they will slyly never inform you. #worstcustomerservice #banfido

  • SheekhaSanghvi Sheekha sanghvi (@SheekhaSanghvi) reported

    What is @Fidomobile doing? Hidden cost that no one informs you about? No flexibility in data plans? No clarity on the contract? So eager to get customers on board but the worst experience after that. Have lost so much money only in the last 3 months of onboarding.

  • erenturgut e.t (@erenturgut) reported

    @Fidomobile AVOID FIDO HOME INTERNET!!! It literally stopped working for no reason !! And they can’t fix it. It has been 4 days already !! Again AVOID FIDO HOME INTERNET!!! #fidosucks #fidobad #fidonotworking

  • ash_goel Ashish Goel (@ash_goel) reported

    @Fidomobile @FidoSolutions looks like its time to switch. Raised a complaint (#C170490831) on 10/10, NO resolution yet but internet speed has gone down from 200Mbps to 50Mbps. 👏👏

  • BillStoppard Bill Stoppard (@BillStoppard) reported

    @Fidomobile Your support guy did nothing and has not got back to me for 30 min. Do I have to buy a SIM card or new phone and contract with a carrier that cares?

  • agniprava_nath Agniprava Nath (@agniprava_nath) reported

    @Fidomobile However, much to my surprise I was charged for all of these. Very unfortunate. I called customer service and they told me they can’t help as there’s no proof. Are you kidding me?

  • ronnuba Rhonda 🤷🏼‍♀️🖕🏻🤪 gangster🤘🏽🤬 (@ronnuba) reported

    @Fidomobile I can’t access wifi calling even tho I recd and email saying it was hooked up. Help!

  • paigemp Paige Purcha-Pogue (@paigemp) reported

    @Fidomobile Trying to get some help and I’m running in circles. AskJack isn’t available, customer service isn’t available at all - how can I get assistance for a compromised / hacked phone?

  • nolan1874 Nolan (@nolan1874) reported

    @Fidomobile I spent 15 minutes on hold, finally got through to a member of staff, he said he was just collecting some information about my account, another 10+ minutes waiting, nothing & then I get cut off!! I have left Canada for now so I want to cancel my contract

  • Sharon_walk567 Sharon walker (@Sharon_walk567) reported

    @pattycake91 @Fidomobile You can Message Fast_recovery13 on Instagram he is good when it comes to recovering of hacked, suspended and disabled account, he help me fix mine

  • proudblaster3 Proudblaster3 (@proudblaster3) reported

    @Fidomobile The internet of fido is worst it suddenly stops working. I am stick your service because of the contract for the phone.

  • kelzooom kel (@kelzooom) reported

    @Fidomobile @FidoSolutions I ordered my iPhone pro max 13 1 tb from fido in the morning on the very 1st pre order date. It’s been four weeks and no tracking number. Spoke to live chat & they said it will be AT LEAST another 4 weeks. Absolutely unacceptable. Trash service.

  • Photoplasia Jim Kost (@Photoplasia) reported

    If you are a @Fidomobile customer, I advise you not to pay for device protection from @Brightstar, now called 'Likewize' - worst service ever. Don't answer support requests. Charged me for a phone I returned. Totally useless.

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