Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 6 |
| Toronto, ON | 5 |
| Parksville, BC | 3 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Gatineau, QC | 2 |
| Whitby, ON | 2 |
| Cambridge, ON | 2 |
| Wolfville, NS | 2 |
| New Westminster, BC | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Ottawa, ON | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Montréal, QC | 1 |
| Dorval, QC | 1 |
| London, ON | 1 |
| Bradford West Gwillimbury, ON | 1 |
| Vernon, BC | 1 |
| Fredericton, NB | 1 |
| Richmond Hill, ON | 1 |
| Thornbury, ON | 1 |
| Kitchener, ON | 1 |
| Winnipeg, MB | 1 |
| Waterloo, ON | 1 |
| Unionville, ON | 1 |
| Drumheller, AB | 1 |
| Burnaby, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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sergio jimenez
(@craselrau) reported
Hi @Rogers , already 7 hours with no internet and no coming back scheduled. The bad news to me is that I’ve ran out of my cell data … the good thing for you is that as I’m using @Fidomobile , you will get twice the earnings for a lousy user experience.. not a bad treat
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maram asad
(@maramasad1) reported
@Fidomobile @diosaa_s The internet connection is not available since morning we are in Mississauga, I contacted customer service more than 4 times and still didn't fix, please help
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Riel Hahn
(@RielHahn) reported
@Fidomobile Hi, can you help me? I can not sign in to my account with my phone number any more. Says I need to register but also says my account number isn’t recognized.
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Abdelrahman EL-Maghraby
(@Abdel_Maghraby) reported
@Fidomobile - Some of the worst retention customer service experience ever. An account holder for 15+ years cant get a competitive plan like that of someone who has been on the account for 1 month. Please match your retention with accordance to your competitors. Its disappointing
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Aleem
(@chev1867) reported
@Fidomobile Very shocked that after 17 years of being a loyal customer, your company didnt make an effort to keep me as one. Anybody got suggestions for a better service provider??
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themiddleclass_dude
(@dudemiddleclass) reported
@Fidomobile @FidoSolutions Please have a look at the issue
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TammamAwad
(@dotnixdevil) reported
@Fidomobile What happened was you added suspension fee to my bill given that it does not make any sense to charge your customers for suspending there data in addition, I paid my bill and not only that your customer service representative ended the call and she did not call me back
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TammamAwad
(@dotnixdevil) reported
@Fidomobile I sent you a DM but your customer service representative is not helping me solving my issue @Fidomobile
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Adit Singh
(@AditSin83805931) reported
@FidoSolutions I dont need your reply , i need solution @FidoSolutions @Fidomobile . I dont need your reply saying we esclated this , which i am hearing from last 2 weeks
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BabyCube
(@nourishnew) reported
@Fidomobile You homewifi sucks. Often gets connection issues and says internet available. Switching to other service soon.
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Gavin
(@iGavinS) reported
@Fidomobile Fido Internet is down in Pickering , Ontario. Tech-support says estimated time of recovery is 11 PM. The outage started around 2:45 PM. Fido Internet almost never goes down so this isn’t a complaint just a notification :-). #fidointernet #fidooutage
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Jonathan Lachance
(@JonathanLachan5) reported
@Fidomobile My heart skips a beat every single ******* time my phone rings because it means someone I love is in a bad situation or its another stressful call. 99% of the calls I get is from robots and I just can't anymore. Is there a way to mask my phone number I'm losing my ******* mind.
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TammamAwad
(@dotnixdevil) reported
@Fidomobile You are without a doubt the worst company every I just checked my bill and found that you charging me something called Suspension Fee how in earth that make any sense . not only that but when i was talking to your customer service they just hangup without calling back
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Nelson Jr.
(@NelsonJr323) reported
@Fidomobile Trying to cancel *611 takes forever.
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Att sha
(@desibabaca) reported
@Fidomobile is there an issue with the fido app? It won’t let me log in. I’ve deleted, reinstalled and repeated with no luck.
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