Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 3 |
| Parksville, BC | 3 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| London, ON | 2 |
| New Westminster, BC | 2 |
| Bolton, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Dorval, QC | 1 |
| Bradford West Gwillimbury, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Arsh Panesar
(@panesartrades) reported
@Fidomobile I just realized my device is 5g compatible and I did speak to customer service agent few weeks ago who advised me to do nothing because my phone is 5g compatible but yet I still cannot make or receive calls?, My phone is oneplus 12R and it definitely supports all the bands.
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Mr. X
(@mrxisonx) reported
@Fidomobile Under my dads name and he was sick in hospital. Only communication was his email. You are disingenuous as you should have turned service off instead of trapping people into this transition fee basically you schemey slimey Big Company behavior.
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B-urself
(@peace_wallet) reported
@Fidomobile Why is my service suspended even though my phone is 5G compatible and I followed all the settings exactly as mentioned on your website? Can someone explain what's going on?
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Francisca Vergara
(@FranciscaVerg16) reported
@mrxisonx @Fidomobile Fido is a scam. They can't possibly charge us a fee for this. It's okay to lose service, but charging a fee is the last straw! I have a 5G-compatible phone, and they still charged me! This deserves a massive collective complaint!
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Saurabh Mukherjee
(@saurabhmkj) reported
@Fidomobile how do we make this complaint more official? this support model is unacceptable in any line of business. how do we make sure that this reaches the decision maker of Fido?
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JOSEPH THOMAS
(@ijjosf) reported
@Fidomobile I want my network back. I was using my sim in 4 g compatible device.still my service got suspended. I can't move forward without phone service.
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B-urself
(@peace_wallet) reported
@Fidomobile I didn’t receive any new SIM — it’s my old SIM card. I already validated everything over online chat, shared my IMEI and SIM card number, and was told everything looks good. Still facing the issue. (Suspended)
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Act IV
(@act4sp) reported
@Fidomobile why do you force people to switch to 5G for home phone service ‘at no additional cost’, then proceed to charge $85 for the change and hang up automatically when customers call support due to ‘high call volumes’?
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JIGNESH BELA
(@JIGNESHBELA) reported
@Fidomobile Your representative told me I have a brand new 5G phone and shouldn't worry about these messages. Now you have suspended my line. I want you to help me and reinstate my line.
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Mr. X
(@mrxisonx) reported
@Fidomobile Considering we got our warning of this a month ago or so. I call BS on your 6 months buffer. And tacking on a 80+ fee is not customer care. It's greed. Maybe Rogers/Fido should focus less on virtue signalling and do less scummy fee's.
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Cameron Crookston
(@CamCrookston) reported
@Fidomobile You suspended the service of my 79 yo mothers cellphone without notice and when I call for supper your lines are so busy you can't even schedule a call back because your lines are so busy your automated system just hangs up on me
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Saurabh Mukherjee
(@saurabhmkj) reported
@Fidomobile since you said you are real person, call back options are not for same day, it’s for after 2 days. that itself sucks. that’s the lowest level any company can go in terms of customer support. what happens if the call is missed for any reason, wait another 2 days & this goes on?
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Saurabh Mukherjee
(@saurabhmkj) reported
@Fidomobile - No budget for customer support? Only IVR and if you need to talk to specialist, call back appointment only after 2 days. And for any reason if you miss that call, schedule another again after 2 days? #fidosucks
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Ak-Sar-Ben Knights
(@wyntyre) reported
@Fidomobile I've been trying to hahahaha! The stupid phone menu won't lemme talk to a human
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rouquinne 🇺🇦🌻
(@rouquinne) reported
@Fidomobile It says they can't tell if my device is compatible. Obviously, my device IS compatible - I have been using it for 2 years on your network with absolutely NO problems! I'm not interested in getting an expensive new phone if that's your next suggestion.
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