Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ravipshetti @ravipattanshetti (@ravipshetti) reported

    What is the process to port from @FidoSolutions @Fidomobile to other service providers? You don't honor customer who is loyal to #Fido for more than 6 years. High time to shop around. #NoMoreFido

  • mevictor123 Victor Me (@mevictor123) reported

    @Fidomobile I've been waiting for a call back from your fraud department for a week. My account has been cancelled and I have no mobile phone to use please help! #disconnected

  • KF20204 KF2020 (@KF20204) reported

    @Fidomobile The modem was returned on Sept 7 and you guys lost it and charged me for it which I don't understand. I opened a case and it was declared that the modem was returned and case closed but my money has still not been returned please help I want my stolen money returned

  • Eliz__Mitchell Elizabeth Mitchell (@Eliz__Mitchell) reported

    @Fidomobile Fido workers are trying very hard but Fido has TERRIBLE customer service. 3 people spending 2.5 hours on hold, waiting 1.5 hours for a call back, we'll have to pay $50 each for the name change which we first asked for years ago. I am escalating to the CCTS.

  • Eliz__Mitchell Elizabeth Mitchell (@Eliz__Mitchell) reported

    @Fidomobile .5 hours ago: Tweet Fido "WTF" -- response "it's no problem just do this thing you've already tried"

  • abuanandhere Abu Anand (@abuanandhere) reported

    @Fidomobile No/Spotty home internet since yesterday morning in Downtown Toronto. Fido customer service promised to fix it by 1 pm today. Nothing has changed so far. Multiple households affected. (1/2) #FidoDown @Rogers @FidoSolutions

  • EsmerTyr Esmer Tyr (@EsmerTyr) reported

    @Fidomobile you agents keep lying to me and failing to resolve incorrect billing issues. I need an email point of contact of a someone who can actually help

  • KF20204 KF2020 (@KF20204) reported

    @Fidomobile I have been on the phone for four hours, been transferred to four operators and they just hung up on me and when I call back they say they are closed. The issue retains to my account being charged for a modem box which I had returned and also have the receipt

  • Eliz__Mitchell Elizabeth Mitchell (@Eliz__Mitchell) reported

    @Fidomobile Hey Fido, every time I try to get my (adult) kids names on their accounts I get pawned off on someone else. Can't do it in the store, can't do it with the person on the phone, can't do it unless we're all together. Now I've been on hold for an hour and a half. WTF?

  • abuanandhere Abu Anand (@abuanandhere) reported

    @FidoSolutions Just finished a chat with your tech support who ended the conversation abruptly saying there is no ETA on when the services will be restored. How are customers supposed to rely on your services? @Fidomobile @Rogers

  • YohannaAlex Yohanna Richard Alex (@YohannaAlex) reported

    @Fidomobile your services are highly pathetic we started off with the sales person saying you will be charged a service fee but it would be waived off in the bill now instead of having our bill as 51 CAD the bill is 117 CAD . Also no one answers your customer service calls

  • noeljuliet Noelito (@noeljuliet) reported

    @Fidomobile I have been on the phone for an hour and now put on hold for a long time now trying to dispute a charge. I had my data roaming off during a trip. How come I am being charged for data usage I never used?

  • jivani_zeel Jeel Jivani (@jivani_zeel) reported

    @Fidomobile went back to India and there were incoming messages for code verifications that I wasn’t aware that I would get charged. Fido charged me $45. I did confirm with customer service agent when I signed my contract. The Cx agent is not helping at all. $45 is outrageous.

  • mushyrome mushyrome (@mushyrome) reported

    Hey @Fidomobile wtf am I paying for when it’s taking like 15mins to post a video to @instagram wtf is this shitt!!!

  • SergioJr27 Sergio (@SergioJr27) reported

    @Fidomobile and @RogersBiz has to be the worst customer service that I’ve ever seen. Thanks for wasting my time and charging me with unlimited and nonsense fees.

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