1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Fido
  6. ❯
  7. Outage Map
Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More
Check Current Status

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • imaeknem
    Mbappe Stan Account (@imaeknem) reported

    The way @Fidomobile comes through with these deals and upgrades. I’m never leaving! 🙏🏾

  • mariestellaa_
    Marie ♡ (@mariestellaa_) reported

    Does anyone else with @Fidomobile have no service 🤔🤔🤔

  • cleanmahim
    @Adv. Afshan Goghari (@cleanmahim) reported

    FIDO is a big CHEAT COMPANY. They cheat international students and the OSL at Walmart is helping them. They mislead and the associate named Mandy with FIDO is rude and disrespectful. I have got a bill of CAD 232 when I was told I will get 60 Cad @Fidomobile @FidoSolutions

  • dmlertgrl
    damla ertugrul (@dmlertgrl) reported

    What a robbery @Fidomobile and 3hours wait time to talk to customer service ridiculous!

  • LeKavish
    Kavish Nursimulu (@LeKavish) reported

    Hey @Fidomobile , way to dodge responsibility. No changes to my billing info but Fido can’t process my automated payment but laying blame on my bank with zero explanation or RCA. Yet the same card is working fine for Fido internet. 7hrs on call,no resolution! @Bell here I come!

  • KweenLexiLyfe
    Lexi Lyfe (@KweenLexiLyfe) reported

    @Fidomobile I’m trying to call out and it keeps saying called failed us there a service issue?

  • PaulGil48156793
    Paul Gill (@PaulGil48156793) reported

    @Fidomobile You guys are deceiving customers with your win back deals. I got multiple offers and called into sign up and was told I am good to go. Now I received a bill that doesn’t line up with the offers you gave me and your support team tells me I am SOL. I have the emails

  • dmlertgrl
    damla ertugrul (@dmlertgrl) reported

    I have been charged 3 times more than I should! Customer service wait time is 3HOURS! Is this for real? @Fidomobile @FidoSolutions what a robbery!

  • Shirebikes
    Edward Davies (@Shirebikes) reported

    @Fidomobile Stuck on hold trying to cancel my plan. Guess you like to encourage customers to leave.

  • EvieLipton
    Evie Lipton (@EvieLipton) reported

    @Fidomobile They will tell you the only way to 'opt' of the unauthorized chrg is to add a 'services block' which prevents a customer from connecting while outside of the country. They will also tell you such charges can't be reversed and will try and upsell a new plan instead!

  • karrysmatic
    Karishma Sharma (@karrysmatic) reported

    I need to get in touch with @Fidomobile as soon as possible, the customer service number is not reachable . It’s urgent , can someone pls get back to me asap . Thanks !

  • BhatiaRay
    Ray Bhatia (@BhatiaRay) reported

    @Fidomobile hi I have a $10 tablet plan I'd like to suspend service (as I am going abroad) rather than cancel how is this done and is there a cost involved?

  • WarrenFine
    Warren Fine (@WarrenFine) reported

    @Fidomobile Terrible customer service!!!! I have been hung up on twice by rude and unprofessional people. Trying to get the roaming charge removed from my account and call forwarding turned back on going on 3+ hours of dealing with TERRIBLE customer service.

  • Prasann94442116
    Prasannakumar Loganathan (@Prasann94442116) reported

    @Fidomobile Hello Fido support team i am trying to reach customer service team for more than 4 hours. They are picking my call and informed to wait on the call to reach prepaid customer service team. I waited for more than 1 hour still no response. Is there any other way to reach

  • tami_d44
    TD◇44~30 (@tami_d44) reported

    @FidoSolutions @Fidomobile a friend is trying to reach you ALL day with no succes - your customer service number has very long holds that abruptly end - your virtual assistant Ask Jack also terminated sessions - no response through e-mail This is bad customer service Fido

Check Current Status