Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 2 |
| Toronto, ON | 2 |
| Richmond Hill, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Mia Rose
(@BadDesignDOTcom) reported
avoid @koodo. Can't call a live person. Must leave a message, call back up to 48hrs later. Can't get answers to the phone I ordered that hasn't arrived, from their chat or their help community. Suggest @Fidomobile...? #CustomerExperience #Mobile
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Jonathan Rauhio
(@jonathanrauhio) reported
.@Fidomobile I turned down a winback offer for our two lines yesterday from @koodo to stay with you. Don’t let me down!
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Ankita Kapoor
(@AnkitaK52363453) reported
@Fidomobile hey I'm unable to open the homepage/ my account details page on your website after signing in from last 5 days. Also, I'm unable to contact your customer representatives. please HELP ME!
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Chaitanya Hota
(@HotasTwitt) reported
@Fidomobile Hi Fido Team, I've ordered Pixel 6 pro last Dec 30 2011 and today is Jan 25 2022 and I still don't receive it. can someone help me with this regard?
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Samkit Shah
(@SamkitS364) reported
@Fidomobile They been promoting fake deals and getting back their customers but when it comes to delivery their promises they just keep ignoring you and keep on giving you dates after dates. Worst customer service I regret coming back to fido.
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The Bad Shah
(@BadShah_89) reported
@Fidomobile @Rogers you guys are the scum of the earth. Your customer service hangs up 3 times on me and and says they are transferring me to a supervisor.
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Samkit Shah
(@SamkitS364) reported
I don’t understand like to get the customers back you just give them whatever deals to get you target but then never care enough for them to actually stay with @Fidomobile. They’re telling me the same story of 3 months wait for credits since June @Fidomobile which was 7 month ago
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Priyanath Dan
(@PriyanathDan1) reported
@Fidomobile Where to raise a security issue?
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Dave Williams
(@DanielE07729416) reported
@Fidomobile How do I file a complaint? I was offered a phone upgrade on Sunday and told I would be called back. Now get calls from Fido multiple times a day and as soon as I answer I’m hung up on. When I call in I’m told nothing is on file about a phone upgrade. Change providers?
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Vikas
(@vikaskhot83) reported
@CircularLogic89 @FidoSolutions @Fidomobile They added a note to my account .. mobile promotion was 15$ pm and down payment made of 240$ .. now Fido charging me full amount that too 37$+tax .. basically they have done everything wrong . Initial two bills they are unaware of device. I told them to correct n nw they messed
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@RonJ
(@JodwayRon) reported
@Fidomobile PLZ fix your glitch that has now texted me 10 times in 5 minutes!
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macauleigh Wilks
(@macauleigh) reported
@Fidomobile I am trying to activate an hour of unlimited data, but the app is broken. I am wondering what I should do.
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Mk
(@Mk_501Billz) reported
@Fidomobile bruh Fido Internet is sooo bad lol smh like damnnn
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nsvb
(@babydoook) reported
Fido internet is down again @FidoSolutions @Fidomobile 👀 we’re losing hours and $$$ from work because of this FYI
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C
(@connor_mcm) reported
Funday @Fidomobile thought today would be a randomly great day to cancel our internet service for no reason (legit they did that no joke for no reason) THEN they can’t figure out how to turn it on THEN send me to a store with no modems. 4.2gb in hotspot for WFH and counting. 🤬🤬
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