Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Parksville, BC 3
Ottawa, ON 2
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Bolton, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • OdetteOkeke Odettechiamaka (@OdetteOkeke) reported

    @Fidomobile I have responded. Please address the issue. Thank you

  • bilboboni Giulio (@bilboboni) reported

    @FidoSolutions @Fidomobile Now it has been a week that your connection keeps going on and off. Are you ever gonna fix it?

  • andreibc andrei (@andreibc) reported

    Apparently @Fidomobile doesn’t want to have customers anymore. Just spoke with their rep, who informed me that they will compensate me for 1 day of outage, i.e. $2.50(for each line I own). I’m switching all my lines to @Bell #rogersoutage #rogersdown

  • SkyNet96927243 AJ (@SkyNet96927243) reported

    @Fidomobile @Rogers worst service. My phone number is still out of service after 6 days!!!! Nobody knows anything. I have fido internet and two phones on fido. I think its time to switch to someone else

  • shontalcargill Shontal C. (@shontalcargill) reported

    @Fidomobile is back to 3G instead of LTE and a terrible connection. Get it together!

  • Vaibhavi_509 Vaibhavi Patel (@Vaibhavi_509) reported

    I don’t know whether i am customer of @Fidomobile or their representatives. I’m calling them since last month because of my $569.00 bill i got due to their representative’s miscommunication&now they advising me to quit the network. This is what I should expect from @Fidomobile.

  • JapjotS89489344 Japjot Singh (@JapjotS89489344) reported

    @Fidomobile you people are worse. Its 4th day n my services are not back properly. Just for 10 mins you people provide the network and rest of the day its off. Worst, i am gonna change network.

  • Rtwestcoast Rt (@Rtwestcoast) reported

    @FidoSolutions @Fidomobile Total Bullshit, Pain, harassment & unprofessional approach by FIDO. A genuine customer to be labelled fraud without any information,due diligence & locking out of online account services. Need a call back asap & instant resolution. Made it impossible to contact CC which sucks.

  • SleeperMole Molevanna (@SleeperMole) reported

    @FidoSolutions I am receiving calls fine. It happened again for the 3rd time. Fido leaves a message that I was unavailable. My recent calls and missed calls do not show any calls coming in. Please talk with your IT dept @Fidomobile and fix this

  • SleeperMole Molevanna (@SleeperMole) reported

    @FidoSolutions Don’t know what you mean. The problem is @Fidomobile your customer service is not working. I set up 3 calls through 611 to talk to a person and 3 times did not receive a call at all yet did receive voicemails that stated I was unreachable. Please fix this

  • melthemuggle Melissa Carla (@melthemuggle) reported

    @Fidomobile thanks for your reply. I was told I would be contacted by the OOP a couple of days ago. It's been 4 BD now, 5 if you include the outage. I would like to hear back from them today please.

  • skirri Karen Markle (@skirri) reported

    @GeorgeMonbiot @VodafoneUK @Fidomobile does the same in Canada. On the advice of tech support, we drove to Ottawa to GO INTO A MALL DURING A PANDEMIC to talk to a human being in one of their kiosks to cancel a phone that she hadn't used in 2 years. No go. Instead, they've sicced a collection agency on her.

  • Rtwestcoast Rt (@Rtwestcoast) reported

    @FidoSolutions @Fidomobile Cancelled my phone order without any communication for no reason where CC have no clue by giving stupid reasons whereas all is genuine. Price to pay for being a continued loyal customer for over a decade.Need more operators in Telecommunications in 🇨🇦 than Rogers/Shaw/Telus/Bell

  • RealSalluKhan Prof.Arunachapally Vijayasukharamani, Ph.D (@RealSalluKhan) reported

    @Fidomobile Is there an outage of data? @FidoSolutions

  • EArmadillo Derpnari (@EArmadillo) reported

    @FidoSolutions Had some trouble upgrading my phone online last night, finally got the order through but haven't gotten a confirmation email yet so I'm worried it didn't actually work. Can you or @fidomobile assist?

Map Check Current Status