Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ShafyetH SHAF (@ShafyetH) reported

    @Fidomobile dissapointing service from fido. Long story short , tried setting up a home phone line. Couple hours or more spent so far to get fido to tell me they won't honor promotional price. Asked for a manager because it was was going no where and never got called back 👏🏽👏🏽👏🏽

  • s2unnaaaycee_ Sunny Cee (@s2unnaaaycee_) reported

    @HealingVisionz @MobileSyrup @Fidomobile Absolutely agreed. I wasted a lot of time contacting Fido. I’ve been with Fido since 2010 and lately I’ve been questioning why I am still with them. My service is not even working today and I’m going to be contacting them now.

  • andrewmharv Andrew Harvey (@andrewmharv) reported

    @Fidomobile My Fido internet has been down for 2 days. I've had to tether to my phone and use its data, which rapidly depleted my data for the month. Given you are my internet provider, surely there is some way you can compensate my data use this month??? Pls and thank you.

  • nourish87 nur (@nourish87) reported

    @Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!

  • Kulveer35939698 Kulveer (@Kulveer35939698) reported

    Add on services provided by @Fidomobile are very shady. They never notify you on the app about the add on services expiration dates. Not even the salesman told me that my international calling add-on service is only valid for 2 years. This cost me $1700 in my last month bill(1/3)

  • AWaqarK Waqar Khan (@AWaqarK) reported

    @Fidomobile is internet down in Mississauga (Meadowvale Village) area.

  • aintyourcuppa KJ 💙⚾️ (@aintyourcuppa) reported from Toronto, Ontario

    Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

  • vbemiy Veronica (@vbemiy) reported

    @Fidomobile after 20 years of ridiculous customer service 🙄 I finally decided to cancel a service that only asks me to pay more every year and do not value loyalty. I received my last bill and I asked them to email me a copy as I no longer have access to the my account t to

  • ym1Arkcxne Alex🧍‍♂️ (@ym1Arkcxne) reported

    @Fidomobile @FidoSolutions wifi sucks

  • Jonatha09558151 Jonathan (@Jonatha09558151) reported

    @Fidomobile wifi is **** crap

  • Sabih_ahmed_786 Champagne BigB (@Sabih_ahmed_786) reported

    @Fidomobile hi my gf can’t even use her data and the connection is so bad. Is it happening to everyone cuz please fix this it’s been like this for two days and it’s hard to communicate with family members as the messages sent are delaying.

  • bryarpaije bryar (@bryarpaije) reported

    in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help

  • ErinMoure Erín Moure (@ErinMoure) reported

    @PurolatorHelp ring fast & run; no time to sprint to door, then you must get yr pkg 14 km away from yr house? Wot? Not to mention @Fidomobile don't send you a shipping notice. Phone folk who work for both of them are great; systems on the ground TERRIBLE. End of rant.

  • heyheyyou00 H (@heyheyyou00) reported

    @Fidomobile I am NOT a Fido customer but I have received EIGHT calls from your marketing team in two weeks (1877). Calls don't even connect when I pick up so I can't tell them to stop. This is now HARASSMENT. It's an abuse of chatr customers.

  • dallas_price Dallas (@dallas_price) reported

    When @TekSavvyBuzz is continuously cutting out but @Fidomobile has such poor reception you can’t even use the 20g you pay for. #ridiculous #figureitout #WorkFromHome

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