Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 110
Brampton, ON 31
Montréal, QC 29
Mississauga, ON 12
Vancouver, BC 9
Calgary, AB 6
Milton, ON 6
Surrey, BC 5
Barrie, ON 4
Ottawa, ON 4
North York, ON 4
Cambridge, ON 4
Markham, ON 4
London, ON 4
Winnipeg, MB 3
Oakville, ON 3
Coquitlam, BC 3
Etobicoke, ON 2
Langley, BC 2
Burnaby, BC 2
Ajax, ON 2
Burlington, ON 2
Hamilton, ON 2
Kitchener, ON 2
Guelph, ON 2
Scarborough, ON 2
Beamsville, ON 1
Brantford, ON 1
Cavan, ON 1
Richmond Hill, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • prestigecrewgta Prestige Maintenance Crew (@prestigecrewgta) reported

    @FidoSolutions I’m in Toronto and my internet has never been so slow. Que pasa @Fidomobile ????

  • eyesonsky آسمانگر (@eyesonsky) reported

    Seems @Fidomobile is down. Can’t make call or receive a call?!

  • Maurice19684207 Maurice (@Maurice19684207) reported

    @Fidomobile ...is there compensation for Date Fees if the Internet goes down...?

  • Moushumisam Moushumi S Mukherjee (@Moushumisam) reported

    @Fidomobile @FidoSolutions This is the second time in 4 days that the internet is down in the area! I am in Pickering ! I literally cannot work! What is going on? Can someone help with a time to resolution?

  • Vojhoc Shinguards (@Vojhoc) reported

    @Fidomobile More like customer disservice

  • _kd2357 K D (@_kd2357) reported

    @Fidomobile one of your reps forgot about me and I've been on hold for 45+ minutes. This is ridiculous customer service.

  • GabrielleRose79 Gabrielle Rose (@GabrielleRose79) reported

    @Fidomobile seems to be down in my area

  • veethspace Veeththakan Kaveekaran (@veethspace) reported

    @FidoSolutions @Fidomobile I am unable to make any calls outgoing or take incoming calls whatsoever. Problem has been from noon. Help would be appreciated!

  • Azeemcanad Azeem (@Azeemcanad) reported

    @Fidomobile Hi the support agent gave me false information about early cancellation fees. I got charged for changing the plan. Please do not let us lose trust in Fido.

  • Barinde53343858 Barinder (@Barinde53343858) reported

    @Fidomobile @FidoSolutions i am not able to call or use data. I am not Receiving any phone calls. Are services down. It’s happening since 1:30. I am in Vancouver.

  • iamfernandan Fernanda (@iamfernandan) reported

    Just talked to @Fidomobile and they said there is a problem with the internet connection in my area. They will send people to fix the issue, and it might take 10min, an hour, or way longer to resolve it. They can’t promise anything… Oh, wow. >.<

  • yearoflauren Lauren (@yearoflauren) reported from Toronto, Ontario

    @Fidomobile internet outage? Mine just dropped…

  • bestboyog bb (@bestboyog) reported

    @Fidomobile seriously disappointed in your customer service, waited on the phone, on chat, was disconnected twice after waiting for 99 people to clear in your queue. #dobetter

  • kindgoblin Pine Cone (@kindgoblin) reported

    @Fidomobile I sent my phone in for repairs & got a loaner phone. I returned the loaner phone in the mail, but still recieved a $300 charge claiming I didn't I never recieved any communications about it for 2 months, just a charge out of nowhere. When I called, they hung up on me

  • datadefensionis Michael Buckley (@datadefensionis) reported

    @Fidomobile I'm a long time customer eligible for an upgrade. Wondering if there is any Black Friday magic you can do for me on a Pixel 6 Pro? If you're operating in Kelowna, I hope you are safe with the crazy flooding.

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