Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 3
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • HappyplatoLeung [: Plato :] (@HappyplatoLeung) reported

    @Fidomobile The Fido My Account app is not working for 3 weeks. Error message "Something went wrong. Sorry, we've hit a snag. Please check back later. Cannot access Fido Extra and The extra 5 GBs 😡

  • danni30908563 danni (@danni30908563) reported

    @FidoSolutions @Fidomobile I’ve now tried to cancel and still haven’t received a confirmation email within 24hours and fido would like me to stop sharing my story

  • Anderso49718918 Anderson (@Anderso49718918) reported

    @Fidomobile My Fido app is also not working

  • sheinlovewjt new account (@sheinlovewjt) reported

    @Fidomobile fix up goofs before I cough on everyone in that office

  • melted_music Sorrel (@melted_music) reported

    @Fidomobile The Fido app has so many issues, I keep experiencing lagging and interruptions, and now it even signs me out of my account and won't sign me back in. The website doesn't work either, what a frustrating disappointment.

  • aset_ibrar Ibrar Ahmad (@aset_ibrar) reported

    @Fidomobile your app sucks

  • Tomuhthy Tomnado (@Tomuhthy) reported

    @Fidomobile a friend is looking to be able to have a decent phone plan and phone can you help?

  • livingklife KK👨‍🦼🌈+they/them/he/his (@livingklife) reported from Ottawa, Ontario

    Cell phone companies are the worst! My phone is almost paid off $65 for 8 GB for which I use less than one is absolutely ridiculous yet they can't offer me anything less so I go looking elsewhere never mind they changed my profile illegally in June @Fidomobile

  • dieselboy28 dieselboy (@dieselboy28) reported

    @Fidomobile Something went wrong every time I try to login to the app.

  • tsdtweet Tejas Saini (@tsdtweet) reported

    @Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. Live chat Queue position is more than 50 which would take more than 30 minutes to chat. Be competitive and take care of customers

  • chelseabucci Chelsea (@chelseabucci) reported

    @Fidomobile day two and my phone has no data, it came on for an hour last night and now it’s gone again. What the hell and your saying it’s not a problem on your side. Well it’s not my phone as I put the sim card in my wife’s phone and it didn’t work either. It’s your service fix

  • merveiyeux merveiyeux (@merveiyeux) reported

    Hey @FidoMobile, thanks for your ****** customer service. My Mom called since she hasn’t received her bill yet, but was basically told it was because she can’t manage her finances & can’t pay her bills? Well, excuse me. The mortgage is paid off, & ALL bills are paid on time.

  • chelseabucci Chelsea (@chelseabucci) reported

    @vyom2003 @Fidomobile My data is not working on my phone at all and they are saying it is not on there end. They are not helping to fix it.

  • tsdtweet Tejas Saini (@tsdtweet) reported

    @Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. On Live chat Queue position is more than 50 which would take more than 30 minutes or to chat. Please take care of customers.

  • VancityIN 🎀Vancity🎀 (@VancityIN) reported

    @Fidomobile I am so disappointed with the service. I changed a plan in January and thought that it might add the additional packs by itself. But it did not and I just realized I have paid about 300 dollars so far on that. That too I randomly checked the bill details.

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