Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile No i will not, i hate fido and being forced to be their customer by a contract so much right now and theres nothing u can do to make up for all the humiliation i went through with the 5-6 different people i spoke to in the span of 90 minutes today. Loyalty is a crime with fido

  • mrbuddles MAX (@mrbuddles) reported

    @FidoSolutions @Fidomobile Can you guys get rid of that callback feature? I need immediate assistance and it doesn’t help that I have to wait for someone to call me back.

  • ThrillDoc Doc Weird (@ThrillDoc) reported

    Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed!

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile after talking on the phone for 90min with fido and the manager telling me there’s nothing we can do to fix the problem that we created and you have to bare the consequences of our mistakes i don’t think there’s anything anyone at fido can do to make me not regret being with fido

  • ron_haderlein Ron Haderlein (@ron_haderlein) reported

    Hi @Fidomobile and @FidoSolutions could please fix the fido app so I can get into it.

  • MrtKaram Martin Karam, PhD (@MrtKaram) reported

    @Fidomobile And your colleagues were one call away. Only to be told our policies are written in stone even if we were at fault. So no, u wanna help go dig up my file and see whats on it. Im tired of doing fido’s job for them.

  • iamandygoddard Andy Goddard (@iamandygoddard) reported

    I have always had great service from @Fidomobile, but “Ask Jack” chat is appalling. - Agents can’t type in full sentences - Punctuation is mythical - Typos galore because agents have to handle multiple chats & problems at once. Get your agents back to the phones!

  • alanahkyleen alanah (@alanahkyleen) reported

    @Fidomobile hey! Any idea if fido service is down in Toronto area? Having some trouble with a device paired with Fido.

  • hilaryl95 Hilary Lui (@hilaryl95) reported

    @Fidomobile I tried to sign in for Refer a Friend but every time I fill out my details and go to the next step the page reloads and the Captcha shows "ERROR for site owner: Invalid domain for site key". When will this be fixed?

  • NancyBurwell9 ProudToBeCdn 🇨🇦 (@NancyBurwell9) reported

    Just a warning never buy a phone online from @Fidomobile. The support is non existent. Trying to send back, phone and it won’t even connect to the internet to delete my files. Worst $1,000 purchase I’ve ever made! Want ME to phone Apple to fix THEIR phone 🖕🖕

  • PaulDuse Paul Duse (@PaulDuse) reported

    @Fidomobile Internet service in Windsor ON for mobile devices (in my case iphone) has been down since 1pm today. Please fix it

  • mericalinaa Amanda Molina (@mericalinaa) reported

    @Fidomobile hi! Living at Lakeshore and Cawthra in Mississauga and our internet isn’t working? Any ideas why? #fidointernet #fido #help

  • nourishnew Nourish (@nourishnew) reported from Lorne Park, Ontario

    @Fidomobile @FidoSolutions Any outage in Mississauga. Home internet not working.

  • nanduriphani phani teja (@nanduriphani) reported

    @Fidomobile really fed up with your service, lost my phone and have device protection but you haven't registered my device protection likewize keep pushing me back as they can't see my device information.. almost made 30 calls in this week no resolution.loyal customer from 2019

  • helpfullaughter David Black (@helpfullaughter) reported

    @Fidomobile doesn’t want to have to communicate with their clients over the phone anymore. The good news is they won’t have to because my new cell phone provider is going to tell them when I cancel my services. #CancelFido #NoCustomerService

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