Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Mississauga, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Karam, PhD
(@MrtKaram) reported
@Fidomobile after talking on the phone for 90min with fido and the manager telling me there’s nothing we can do to fix the problem that we created and you have to bare the consequences of our mistakes i don’t think there’s anything anyone at fido can do to make me not regret being with fido
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phani teja
(@nanduriphani) reported
@Fidomobile really fed up with your service, lost my phone and have device protection but you haven't registered my device protection likewize keep pushing me back as they can't see my device information.. almost made 30 calls in this week no resolution.loyal customer from 2019
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linda🇨🇦mcgowan🍁
(@linmcgowan) reported
No @Fidomobile i DO NOT want to talk via text, i want to speak directly to someone. Quit hanging up. Finally after many tries I get the same rude customer service who refuses to help & i ask to speak to manager & deliberately put me on hold for 35 mins so i hung up #FidoSolutions
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Ron Haderlein
(@ron_haderlein) reported
Hi @Fidomobile and @FidoSolutions could please fix the fido app so I can get into it.
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Andy Goddard
(@iamandygoddard) reported
I have always had great service from @Fidomobile, but “Ask Jack” chat is appalling. - Agents can’t type in full sentences - Punctuation is mythical - Typos galore because agents have to handle multiple chats & problems at once. Get your agents back to the phones!
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Paul Duse
(@PaulDuse) reported
@Fidomobile Internet service in Windsor ON for mobile devices (in my case iphone) has been down since 1pm today. Please fix it
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Doc Weird
(@ThrillDoc) reported
Hey @FidoSolutions @Fidomobile - I upgraded my phone with you recently and was told 2-5 business days to receive my phone, called customer service and the phone is back ordered 4-6 weeks, why didn't you disclose that information beforehand?? Love Fido, but I'm very disappointed!
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David Black
(@helpfullaughter) reported
@Fidomobile doesn’t want to have to communicate with their clients over the phone anymore. The good news is they won’t have to because my new cell phone provider is going to tell them when I cancel my services. #CancelFido #NoCustomerService
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Ian Minton
(@ianmint84) reported
@Fidomobile How do I get a hold of someone who is actually competent at Fido? 611 cannot fix my issue and I’m ready to port out for the second time in the last two weeks.
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Mark Cowan
(@MARKC0WAN) reported
. @Fidomobile isn’t capable of simply holding up their end of our contract so we are done with them. I will update you when we get new plans but as for now… go burn down Fido, your carbon footprint in this world isn’t worth the “services” you offer.
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Martin Karam, PhD
(@MrtKaram) reported
@Fidomobile no i dont want anything to do with fido i will cancel whatever i can cancel and terminate my contracts with fido and wait on the ones i cant cancel. I will be spreading the word, people need to know about my experienceS with fido so they know what to expect
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Amadeo Demchi
(@therealamadeou) reported
. @Fidomobile I am quitting you tomorrow in case it proceed as it proceeds. 2nd day in a row in new toronto neighbourhood there is fido home internet outage. You are not informing why it happens. I am working from home , you owe me money I lost cause of your negligence
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elonmuskisadoofus
(@Muskmusttusk) reported
Hey @Fidomobile I need some help!
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mike lee | 이형걸 | 李衡杰 |
(@mikeleeuno) reported
from
Ladner, British Columbia
.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
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The Other Guy
(@TheOtherGuy1) reported
@tina_edube @Fidomobile I have the same problem, the app is flooded by 1 star reviews with people who have the same problem. I called and billing gave me 3gb extra for 3 months free because it's impossible to access the 5 free hours of data on all plans
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