Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Louise
(@chickiepoo1984) reported
@Fidomobile why is it that phone calls are going straight to voicemail? Text messages work.... calls do not. Are we gonna be credited a whole $1.50 on our next bill for this outage too? 🙄🙄🙄
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Terrance Brown
(@StinktownBrown) reported
@Fidomobile what is the issue with LTE speeds in North Eastern Ontario today? The entire day has been download speeds less than 1 mbps 😡
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ikem opara (he/him)
(@ikemopara) reported
@Rogers Hi. I’ve been with you since your acquired @Fidomobile. 17 years, 2 personal cell lines, 5 cities, 9 different homes, 3 bus cell lines, and every residential service you offer, our cust service & support over the last 24 hrs, has burned that to the ground. @RogersHelps
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Hitesh
(@Hiteshkataria13) reported
@Fidomobile every other day there is a problem. Can we fix it asap
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Evang. Dayle Jones-Johnson
(@EvangDJones) reported
@Fidomobile very DISGUSTED at the measure of service I'm receiving from one of your associates being n hold for 40 minutes
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Marc
(@MarcoAndrew24) reported
@Fidomobile someone just called me on my cellphone stating he was agent ? (used to be long time ago a Fido customer) from a unknown number ? (not toll free) ? Would it be a spam ?
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Dali La 🇦🇱
(@Daliilaa_hidajj) reported
@Fidomobile WTF IS WRONG WITH YOU AT NIGHT! NOTHING WORKS!
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Kasia
(@Scripted4) reported
@Fidomobile @jdutchermusic @haviahmighty I think I deserve some kind of compensation for being part of a failed network like what you guys are having.There’s always a problem, you’re ruining my life
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i love my india 🇮🇳
(@ranveersandhu94) reported
@Fidomobile biggest fraud company called on my number and issue new number i dont want any mobile number Close this right now
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Gwen Spencer
(@gwendolynferg) reported
Very annoyed that @Fidomobile sent me a phone without buds or wall charger and blamed the manufacturer policy and then refused to give me any credit for not informing me. This once loyal customer will be switching at the first opportunity. #fidosucks
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Al Alyat
(@afalyat) reported
@Fidomobile Hey Fido. I've been unable to log in to the My Account app (Android) for weeks. I keep getting: "Something went wrong. Sorry, we've hit a snag. Please check back later." Please help!
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D-BØY
(@dboyzmusic) reported
@Fidomobile @FidoSolutions you charged me a ridiculous amount on last bill without clarity. I lost valuable time in getting this sorted. Over a month & still no call back from a supervisor. Awful customer services
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Ivan Martin
(@itsmeivanmartin) reported
Day 3724 of being offline: @Fidomobile sent me a new iPhone through their insurance company @Brightstar, after I got a defective one. The iPhone is locked and won't even work with their own network...
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TIGER
(@navedtehseen) reported
from
Montréal, Québec
@Fidomobile I am having issues my Fido account. New to Fido spoke with customer service reference I1658226440 Jass kaur . My email is linked to two phone numbers one is mine other is not. Customer service doesn’t know how to fix don’t know who do I reach ?
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Brittany Anderson
(@yegbrittany) reported
@Fidomobile your podcast adverts are incredibly loud. I'm wearing headphones to listen to my fav podcasts and have to quickly rip them out whenever your ads come on so my eardrums don't explode. Can you fix this?
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