Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 6 |
| Mississauga, ON | 3 |
| Parksville, BC | 3 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| London, ON | 2 |
| New Westminster, BC | 2 |
| Bolton, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
| Amherst, NS | 1 |
| Dartmouth, NS | 1 |
| Peterborough, ON | 1 |
| Dorval, QC | 1 |
| Bradford West Gwillimbury, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Aѕнα
(@ThiaBaybee) reported
@Fidomobile This is not much of a solution since I have to go through the tedious process of scheduling another call only for this to probably happen yet again. Perhaps suggest to your superiors that it would be great if customers could get help from humans if they needed to speak to someone
-
Ak-Sar-Ben Knights
(@wyntyre) reported
@Fidomobile please quit calling me like 8 times a day! I don't have a Fido account and never have had one.
-
Bear Dog
(@2076ckm10) reported
@Fidomobile we have been trying for several days to cancel our contract with Fido Mobility. We cannot connect with an agent and we can not cancel in store. They will not call us back when we schedule a time. Roger's even hung up on us! Anyone have any suggestions?
-
WTFisgoingon
(@WTFisG0ing0n16) reported
@Fidomobile A call back doesn’t help me. I already tried that. I couldn’t understand the guy who called me. I want to simply make a change to my account that i can’t do online. I’m at the point where i want to cancel my Fido lines
-
ʜ ᴜ ᴍ ᴘ ʜ ʀ ᴇ ʏ
(@theonlyhumphrey) reported
@Fidomobile in what world do you have to wait the next day for customer service support?????? Wth am I paying for?
-
Another Reaction Channel
(@Deehmon) reported
@Fidomobile so we can talk to someone 4 days after we call? Cant talk to anyone when we call like we used to? And then they add 5$ to my plan because the service is better???? 🤡 just tell me you want me to leave.
-
3 MEN on a corner
(@ThatCdnGuy1) reported
@RyanZComedy @Fidomobile Choose a discount carrier, and you get discount service!
-
Gord M
(@GordM20) reported
@Fidomobile I have an appointment Omer Schell’s for tomorrow. I will let it ride and if no one calls this time I will commence shopping around for a new provider. Fido’s quality of customer service has nosedived recently. I used to be able to get a customer service rep on the phone.
-
Bear Dog
(@2076ckm10) reported
@Fidomobile How about you provide customer service. You won't let us cancel our contract! No one will call back. So. Now what? Maybe get your poop in a hoop before telling how awesome you are.
-
Sean Hanley
(@SeanHanleyTO) reported
@Fidomobile How do I get some customer support with a phone that I ordered weeks ago. After better part of an hour on the phone I’m told it’s out of stock, but now I cannot even cancel the order. Please either provide the phone or remove the order from my account.
-
Nishant Ahlawat
(@ahlawatwrites) reported
@Fidomobile I have to opt out of default roaming and opt for payment per use before my afternoon flight tomorrow. Help me with that .
-
Bear Dog
(@2076ckm10) reported
@shwetamenon20 @988Canada @Fidomobile How did you finally get it canceled? We are having the same issue. Any advice would be awesome.
-
Bear Dog
(@2076ckm10) reported
@Fidomobile So no reply. Wow. Customer service?
-
Bear Dog
(@2076ckm10) reported
@Fidomobile So, again, was supposed to get a call at 3:30. Got a text at 3:00 pm to confirm. Still no call back. So now what? Followed your advice and nothing? This company is not even as reliable as a pet, ironically. Store people are telling us service is brutal.
-
WTFisgoingon
(@WTFisG0ing0n16) reported
@Fidomobile What’s the number to cancel my account?
Check Current Status