Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Calgary, AB 6
Parksville, BC 3
New Westminster, BC 2
Mississauga, ON 2
Edmonton, AB 2
Gatineau, QC 2
Whitby, ON 2
Cambridge, ON 2
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
Burnaby, BC 1
Ajax, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Deepsingh0210 Prabhdeep Chhatwal (@Deepsingh0210) reported

    @Fidomobile one of the worst customer service in Canada. They don’t value customer time and despite escalation there is No response from them.

  • vatsam209156 vatsam (@vatsam209156) reported

    @Fidomobile , I have been on customer service line for more than 2 hrs and no solution from fido Team. Worst service experience.

  • wizology DJ WIZ (@wizology) reported

    @fido i just spoke to the most Disrespectful , loud mouth , ignorant manager i have ever spoken to cant wait until they listen to this recording NO COMPANY is going to overcharge me or DISRESPECT ME when i do pay bills ON TIME @Fidomobile ANY ONE ELSE HAVE THIS PROBLEM

  • HadiFaturechi Hadi_Faturechi (@HadiFaturechi) reported

    @Fidomobile @FidoSolutions 50 for service (which he said would be zero), I was also charged the regular plan fee… This is not a joke and a formal discrimination of law.

  • ChrisHinman87 Chris Hinman (@ChrisHinman87) reported

    @Fidomobile Are you working on fixing the current problem internet outage in Ottawa? #nointernet #frustrated #poorservice

  • traveljunkie___ Travelling Nomad (@traveljunkie___) reported

    @Fidomobile seems to be trying to scam customers with their wifi calling service and roaming charges! Have called twice with no solution and around $100 is extra charges since September. When I am in another country on airplane mode and wifi I should not receive any charges! Help

  • cryptopoop69420 CryptoNoob69 (@cryptopoop69420) reported

    @Fidomobile @FidoSolutions Corrupt company, selling plans to people on discounts and never giving them. Stupid braindead customer team service smh. #quitFido

  • DeniseWhorms daphne's daughter (@DeniseWhorms) reported

    Is @Fidomobile down?

  • AudreyLaz AudFlo (@AudreyLaz) reported

    @Fidomobile @Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected. Maybe you guys just don't want to give me my refund that was promised? Someone contact me, this is ridiculous

  • nadia_nassar Nadia Nassar, she/her (@nadia_nassar) reported

    @FidoSolutions @Fidomobile Hoping you can help me resolve this. I ordered 4 bill reprints on October 25. I was told they were shipped on November 1 and I haven't received them yet.

  • HY_happydream H&Y (@HY_happydream) reported

    @Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of upper management lady contact me and fixed. But I need to see next bill to confirm

  • phlow519 Ben H (@phlow519) reported

    @FidoSolutions @Fidomobile I upgraded to a recertified s21 about 27 days ago and haven't noticed a amixrofracture on screen, calling support from my 519 area code results in hangup, the times it gets through I get disconnected in about 5 seconds before being able to do anything

  • steven_reddy SAR (@steven_reddy) reported

    @AndyBaryer @Fidomobile Is this only a Fido thing? What about if you’re a Rogers customer?

  • JustJenil JustJenil (@JustJenil) reported

    I have made several attempts to cancel the phone I reserved, but neither I nor the company has been able to do so. Moreover, Fido is charging me for it. I am being scammed, please help me! @Fidomobile @FidoSolutions @JustinTrudeau

  • HY_happydream H&Y (@HY_happydream) reported

    @Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of offer management lady contact me and fixed. But I need to see next bill to confirm

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