Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • cally_specht Fully Vaccinated! Cally Specht (@cally_specht) reported

    @FidoSolutions @Fidomobile The credit on my August bill was a joke. Got a credit of a whopping 14.00. If that was 5 days worth of credit it was an insult especially to someone who is on Disability! Thanks! Not happy and if I had had an emergency I could not phone 911 or anyone for help. Diabetic here!

  • krusinckas Anthony Krusinckas (@krusinckas) reported

    @FidoSolutions @Fidomobile I just want others to be aware of their poor customer service and lack of understanding. My other children were going to get phones for their lines. No chance now! Guess it's just best to take my business elsewhere. #bigtelecom #crtc

  • Wr0ngday Eric (@Wr0ngday) reported

    @fidomobile never had such a ****** experience trying to buy à phone than with you. 2 days, 4 hours driving, 3 hours with dumbasses, 2 hours on the phone witb fido fraud line and yet you ******** cant sell me a damn phone

  • TW_S3270 Phil (@TW_S3270) reported

    For those in #Canada who are on @Fidomobile, who suffered due to there 'outage' in July. The company wont listen to your complains, they will lie to you, and then ignore you. Go to the CRTC, get a lawyer - make an example from them. #fido

  • impeccable_soul MUKESH DHATWALIA (@impeccable_soul) reported

    Your customer agent gives me an extension for an employee that hasn’t been working with Fido since July29th. I have been constantly asked to get in touch with a person who doesn’t even work for you. Your agents mock by saying ‘It has only been seven business days’ @Fidomobile

  • NakedCoffeeLive NakedCoffee (@NakedCoffeeLive) reported

    @Fidomobile Please remove your pride logo and background on the login page. It's been over since June 30th. There is no more need for this.

  • kellergraham Alex Tipaldos (@kellergraham) reported

    My @Fidomobile suddenly displayed No Sim Card Installed. After a hard reboot, network now shows @RogersHelps ?!

  • h3rtasays HS (@h3rtasays) reported

    @Fidomobile --- TELL ME HOW YOU CAN OFFER A DEAL TO SOME CUSTOMERS BUT NOT TO OTHERS! 35G FOR $45. GET INTO CONTACT WITH ME ABOUT YOUR HORRIBLE CUSTOMER SERVICE!!!!

  • Kapilmaggo Kapil Maggo (@Kapilmaggo) reported

    You really need to do better on your customer service.. extremely disappointed. Can’t speak to a rep for 2 hrs either online or over the phone! Can somebody get connected ? @Fidomobile

  • krusinckas Anthony Krusinckas (@krusinckas) reported

    @Fidomobile my wife got a new phone. she did the upgrade through the fido app, she did not realize she should have done it on her number. This has a problem because now they think I upgraded when I didn't and my bill now includes the full cost of the phone I had for my line.

  • harrywriter7 harkirt singh (@harrywriter7) reported

    It’s been 6 months using @Fidomobile and they still send me the extra bill charges and whenever i try to call them they put me on hold or disconnect the call. What kind service is this @Fidomobile . I think they don’t care to provide any after sale service to customers.

  • meier_j Jeff Meier (AZ + Pfizer1 + Pfizer2 + Omicron) (@meier_j) reported

    @Fidomobile Did an update today on my Samsung phone and now cannot call or txt or connect to a mobile network. Been waiting for tech support chat for over an hour. Cannot tell if there is still chat support available tonight or if it is out of hours as there is no updates on eta

  • krusinckas Anthony Krusinckas (@krusinckas) reported

    @Fidomobile no response? I need some assistance with this matter. Customer service?

  • impeccable_soul MUKESH DHATWALIA (@impeccable_soul) reported

    @Fidomobile #takeresponsibility #worstcustomerexperience I am still waiting for the case to be resolved that has been ongoing for more than a month. Last month your team told me that the issue is resolved yet I got an incorrect bill this month, and I am chasing you guys again

  • AhmedMatti1 Ahmed Matti (@AhmedMatti1) reported

    @Fidomobile My data isn’t working are services down?

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