Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
London, ON 3
Vancouver, BC 2
Ottawa, ON 2
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Har24242 Har2424 (@Har24242) reported

    @Fidomobile That's not correct..we should talk directly to customer service any time ..if I pay my bill two days later are you guys won't charge me the interest? Then why do I have to wait for two days to talk with customer service

  • thrill3 thrill3 (@thrill3) reported

    @Fidomobile Spent all afternoon with such poor results Also was told there is any then there isn't a loyalty plan department This is not how a company should conduct business

  • Cesar_Alfonso Canada First! (@Cesar_Alfonso) reported

    @Fidomobile arranged a callback with your retention department for 10:30am today. No one called. And then you wonder why I am considering cancelling my service?

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.

  • Ice_nor_summer 어름 (@Ice_nor_summer) reported

    @Fidomobile I arranged a callback for 9:00 AM today, but I did not receive any call. I haven't used phone calls or text messages since I left Canada a few years ago, and now I really need to cancel my service. This situation is very frustrating for me.

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.

  • Sadra16 Sadra Semnani Rahbar (@Sadra16) reported

    @Fidomobile Hey. I wanted ask you guys to make international calling to Iran available on Fido and @Rogers network for free, Iranians are trying to call their loved ones back home in this horrific situation and something like this can help to put their mind at ease a bit.

  • afilina 🇺🇦 Anna Filina (@afilina) reported

    @Fidomobile You falsely charged me for roaming fees, won't offer me support, and won't cancel my plan. You can't treat customers this way.

  • via_marketing_ Via Marketing (@via_marketing_) reported

    @danielmullen @Fidomobile @danielmullen, really appreciate how you broke down those differences between their approaches to customer information.

  • Mr_Teekay jay makinze ❼ (@Mr_Teekay) reported

    @Fidomobile ron, the keyword in my tweet is "emergency" you guys need to treat your customers better. it's not holiday season, and there's no national crisis. it shouldn't take 48hrs to speak to customer service at a telecoms provider. what should people in limbo do in the intervening time?

  • Har24242 Har2424 (@Har24242) reported

    @Fidomobile Extremely worst customer service I need to call fido urgently but no live agent I have scheduled a call back really? and also it takes two days

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile why tell me to contact you privately? I DID- I was told sorry, but no can do to reverse roaming charges for a country I was never in.

  • thebrowardshah Shah (@thebrowardshah) reported

    The quality of @Fidomobile internet is so utter **** that it’s better to use WiFi when possible. I wouldn’t use this **** carrier if I didn’t have a work related discount on it. Just utter trash

  • Mr_Teekay jay makinze ❼ (@Mr_Teekay) reported

    @Fidomobile how is it that in the middle of an emergency, the only option to speak with someone is to schedule a call for two days out? have you fired all your staff?

  • AmorShawnd82695 Harper82695 (@AmorShawnd82695) reported

    @cheezyplays_ @Fidomobile I had a similar issue a few days ago, but @markcyber01 helped me retrieve my hacked account. Now, I can log in normally—contact them for assistance!"

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