Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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my name is not ahmad
(@TheAmazingAhmad) reported
First, you guys left us hanging in an outage for pretty much a full day, didn't follow-up and I find that @fidomobile can just raise their prices whenever they want. YOU GUYS SUCK. NEVER ONCE HAD AN ISSUE WITH PUBLIC MOBILE. (3 4/4)
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Nermisa in Edmonton
(@byMissMisa) reported
Has anyone has issues with their @Fidomobile data usage? Mine seems to be used even when I am on wifi + taken off even when I use the hour extra data.
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A Walking Contradiction
(@JilldeenE) reported
@Fidomobile do you not hire customer service representatives, cause your #askjack ain’t ****
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Shmegs
(@megcassidyy) reported
Hey @Fidomobile you really make it difficult to talk to a real human. Thanks for the zero help with my issue
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Nelapati Sivakoteswara rao
(@rao_nelapati) reported
@Fidomobile 1/3 Hi everyone, I am a student who lives on a tight budget and I took Fido service soon after landing in canada with my friends suggestion and I used to have a add on of 1000 international minutes for 3 dollars. One day fido offered me IPhone and I took it.
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Robert Watt
(@robwatt68) reported
So, nine days now with no cellular data since the @Rogers network failure, and no indication from @Fidomobile that it will be fixed
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kofi
(@kofialam) reported
Been a @Fidomobile customer for 7 years now. All I get is 1gb internet. This is how they treat their loyal customers, also charging a high price at the same time 😳. No where else on earth customers are cheated like this. I’m looking to switch. What’s good? Telus or bell?
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JodiBaldwin
(@JodiBaldwin) reported
@Rat11j @FidoSolutions @Fidomobile When an offer like this comes up, if you call the company - as an individual - and ask what they’ll do to keep you from leaving, you can usually get the same (or better) deal. I know it sucks. I know you shouldn’t have to. But it saves them money by not offering it to everyone.
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Jaskaran Parmar
(@JaskaranParmar_) reported
@Fidomobile need urgent help, please check dm
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Botchtown Canuck
(@BeantownCanuck) reported
@Fidomobile @FidoSolutions That’s a pretty good deal, a lot better than the cell phone service that people actually pay you for but you don’t actually provide.
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Sandeep Singh
(@realsandeep96) reported
@Fidomobile @FidoSolutions I got my bill for next month so I want to know that you guys are not compensating for the outrage. Also it was my worst mistake I choose Fido. You guys give poor customer service i till now did’t get the resolution of my issues.
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IELtick 🇨🇦 | 🤍💙🤍
(@ILtick) reported
@Fidomobile Your name should be Fraudo not Fido. My biggest mistake was to purchase a phone on your website. It has been almost a month since I returned it, but the phone is still in my account and you are charging me for it. Your customer support is useless.
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AMETHYST
(@Aimeeyy11) reported
I got my bill today from @Fidomobile and its the same amount as usual. What happened to a credit for the Roger outage? I at-least expected a $5 discount. I will be changing my service provider, this is unacceptable
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Derrel
(@SDerrel) reported
lol, my @Fidomobile #HomeInternet is down again. What a joke. @Rogers
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Nelapati Sivakoteswara rao
(@rao_nelapati) reported
@Fidomobile 2/3 After my device upgrade, I got 643 dollars bill for this month. When I called customer care they are saying Your add on of 1000 minutes was removed and charges were legal. I have to pay the amount. I tried to explain that I am already broke.
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