Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
London, ON 3
Vancouver, BC 2
Ottawa, ON 2
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Okotoks, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Jay2603Rathi Jay Rathi (@Jay2603Rathi) reported

    @Fidomobile MORE THAN 45 minutes on customer support call online….transferred 3 times to different executives….2 of them incorrect department and waiting to talk to 4th……is this what you have to offer to your customers? I’m taking service from fido for 24 months now…..#fido

  • itstimetochil Dhruv Gupta (@itstimetochil) reported

    @Fidomobile Hey there, just talked to your supervisor Amanda regarding the wrong billing of worth $55 in my bill for US calling which I did not do. She said we can't do anything and you will have to pay this amount. I told her to email me this resolution but she denied. @Rogers

  • GabrielleRose79 Gabrielle Rose (@GabrielleRose79) reported

    @Fidomobile seems to be down in my area

  • scottdagostino Scott Dagostino (@scottdagostino) reported

    The irony of Ted @Rogers shuffling around his CEOs is that it’s long been a terrible company regardless and I left its @FidoMobile division largely because of HIM. Following @MarthaLRogers has been a treat though

  • iamfernandan Fernanda (@iamfernandan) reported

    Just talked to @Fidomobile and they said there is a problem with the internet connection in my area. They will send people to fix the issue, and it might take 10min, an hour, or way longer to resolve it. They can’t promise anything… Oh, wow. >.<

  • prestigecrewgta Prestige Maintenance Crew (@prestigecrewgta) reported

    @FidoSolutions I’m in Toronto and my internet has never been so slow. Que pasa @Fidomobile ????

  • Azeemcanad Azeem (@Azeemcanad) reported

    @Fidomobile Hi the support agent gave me false information about early cancellation fees. I got charged for changing the plan. Please do not let us lose trust in Fido.

  • Fosters_mom_14 THEE Tracy (@Fosters_mom_14) reported

    Anyone having problems calling out in their cell? @Fidomobile

  • DaleMacLean1 Never Give Up (@DaleMacLean1) reported

    @Fidomobile can't get any help from fido because there are no available service representatives. Tried calling, tried ask Jack. I'm unable to log in via main website or thru the app.

  • Barinde53343858 Barinder (@Barinde53343858) reported

    @Fidomobile @FidoSolutions i am not able to call or use data. I am not Receiving any phone calls. Are services down. It’s happening since 1:30. I am in Vancouver.

  • Moushumisam Moushumi S Mukherjee (@Moushumisam) reported

    @Fidomobile @FidoSolutions This is the second time in 4 days that the internet is down in the area! I am in Pickering ! I literally cannot work! What is going on? Can someone help with a time to resolution?

  • wordsmythical Brian Heinrich (@wordsmythical) reported

    @greg_gerla @Fidomobile The CRTC can regulate/create policy, but the phone companies have to implement the policies/regulations. The CRTC last year passed a policy/regulation to help deal with obvious scam calls (the ones coming from impossible numbers), but spoofed numbers seem more complicated.

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @hbshmoe @Fidomobile Don't think Fido has a 'Canada US borderless plan'. They offer Fido Roam. Regardless, they use the same network as Rogers

  • goldenightmare goldenightmare (@goldenightmare) reported

    how are you gonna charge me to change my voicemail @Fidomobile you really love to screw over the poor, Ive been with you for 15 years

  • yearoflauren Lauren (@yearoflauren) reported from Toronto, Ontario

    @Fidomobile internet outage? Mine just dropped…

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