Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • AlyssaChey Chey McLaren 😎🤟🏼🏳️‍🌈🇨🇦 (@AlyssaChey) reported

    @Rogers @Fidomobile the cell service has been down all day for me and everyone else that needs the phone. Be honest about the large scale problem FFS.

  • AniHajderaj Ani H. (@AniHajderaj) reported

    Hey @Rogers/@Fidomobile it’s all fun and games when your (overpriced) service goes out for a day, but serious business when payment is made a day late. Yikes.

  • LifeLoveVancou1 LifeLoveVancouver (@LifeLoveVancou1) reported

    @kingmagemtl @Fidomobile Me personally. After this I'm leaving. They can pay themselves for their phone and any breakup fees. In 30 years I never heard of nationwide wireless outage in peaceful time.

  • Malcolm91299043 Malcolm Richards (@Malcolm91299043) reported from London, Ontario

    We pay the highest cell phone bills in the world @Fidomobile and yet provided with subpar service! 🤦

  • 01krick Vee (@01krick) reported

    @FidoSolutions @Fidomobile 8+ hours with out service is NOT intermittent. This goes beyond interruptions. You do realize that many don’t have land lines! People are trying to work from phone which requires phone calls.. people could be waiting for covid results..& you’re “sorry” please with that nonsense

  • vjland 子弹飞来飞去 (@vjland) reported

    @FidoSolutions @Fidomobile a pinned tweet should be this one, the service update! not the your bullsht commercial.

  • PTRCLVS P (@PTRCLVS) reported

    I am so PISSED !!!!!! @Fidomobile get your **** together and reimburse us cause today is not the day

  • shaghayegh755 Sherry Rezaie, MD (@shaghayegh755) reported from Toronto, Ontario

    So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .

  • Jenya1974 Jenya (@Jenya1974) reported

    @CP24 @Fidomobile also doesn't work , stuck in Florida with theirs service , never mind 10$ plus tax everyday charge

  • harryvani Harry Potter (@harryvani) reported

    @FidoSolutions @Fidomobile - It is more than 16 hours of outage. It is unfortunate that Canada is not opening up to competition. We have most expensive plans. So why can' t we get back up quickly? #fidooutage. Is profit your only goal and not service?

  • Teekatown Teekatown (@Teekatown) reported

    Terrible terrible service. been phoning you since 10AM this morning. You keep saying you're going to transfer me to someone, then you hang up. @Fidomobile @FidoSolutions

  • MsAgosti kristina agosti (@MsAgosti) reported

    @FidoSolutions @Fidomobile I can’t get 911 either #fido #fail

  • sarahzanon Sarah Zanon (@sarahzanon) reported

    has anyone on Rogers or Fido in the GTA gotten their service back? @Fidomobile @FidoSolutions @Rogers

  • SilveryCurls Sherida Charles (@SilveryCurls) reported

    @Fidomobile @Rogers can I get a credit since today I’ve had no cell service? Hello?

  • alxnov Alex N. (@alxnov) reported

    @Fidomobile the outage is still ongoing. Will you release a post-mortem on the incident after service is restored?

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