Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Hayley Graham
(@Hayley_Graham) reported
Used to tell everyone they should switch to @Fidomobile cause it was so great. Now I'm getting the worst customer service imaginable. Wild
-
breanna♡
(@breannaelizaaa) reported
I have had the most painful experience with @Fidomobile after being a customer for YEARS. Super disappointed
-
Dollar_Investing
(@dollarinvesting) reported
@Fidomobile Why do you guyz take such a long time to refund customers money?? Its been a month since service was canceled and still cheque not recd WOULD U ALLOW IF CUSTOMER PAYS BILLS AFTER 3 TO 6 WEEKS AFTER BILL GENERATED???
-
Bill Stoppard
(@BillStoppard) reported
@Fidomobile What does it matter when you discontinue peoples phones when they travel abroad. I paid extra for a comprehensive international package, and I can’t even make a phone call in the UK. Try letting people have their phone service instead of handing out prizes.
-
بوٹا Nemesis مسیح🌈
(@_HouseofNemesis) reported
@Virgin I chose you over @Fidomobile since there customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
-
B
(@B04010697) reported
@Fidomobile Can't wait to transfer my service away from your garbage. You guys are ripping off my 61 year old mom and telling me you can't do anything.
-
Joshua Francisco
(@Fjoshuaivan) reported
@Fidomobile @FidoSolutions Do you people hire disrespectful technicians? Literally no right of conduct speaking to a problematic customer?
-
Sheekha sanghvi
(@SheekhaSanghvi) reported
Save yourself from @Fidomobile . Will call you multiple times to increase your data and when you do, will never let you reduce it. So many hidden clauses and costs that they will slyly never inform you. #worstcustomerservice #banfido
-
Jim Kost
(@Photoplasia) reported
If you are a @Fidomobile customer, I advise you not to pay for device protection from @Brightstar, now called 'Likewize' - worst service ever. Don't answer support requests. Charged me for a phone I returned. Totally useless.
-
Rhonda 🤷🏼♀️🖕🏻🤪 gangster🤘🏽🤬
(@ronnuba) reported
@Fidomobile I can’t access wifi calling even tho I recd and email saying it was hooked up. Help!
-
Ashish Goel
(@ash_goel) reported
@Fidomobile @FidoSolutions looks like its time to switch. Raised a complaint (#C170490831) on 10/10, NO resolution yet but internet speed has gone down from 200Mbps to 50Mbps. 👏👏
-
Jagan Krish
(@jaganasan) reported
@Fidomobile @FidoSolutions Zero customer experience and trustworthy retail stores. Bought a sim from Fido Pearson, asked for data and international calling. Retail store forgot to add a long dist addon. I'm charged 1000+ now. Nobody is ready to fix it up.
-
Jay Patel
(@Jp9573) reported
Disappointed with @Fidomobile I've been charged for the devices although I returned them within 30 days. Since 2 months I am following up for the refund, everything executive says that it will be adjusted in next bill! Really should have though before switching to your network!
-
Museumofbadintentions
(@MOBINTENTIONZ) reported
@Bell oh and once a contract is done, it is upto the customer to call and let bell know as bell will continue to charge for a device that's been fully paid!! @Fidomobile I'm coming to you soon!!!
-
Mad Drummer
(@TheMad_Drummer) reported
@Fidomobile Bought a used fido phone in June. No issues. Now it is blacklisted. Have text convo with seller saying the phone is clear, not stolen. Do I have any options here? I want to keep phone.
Check Current Status