Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 2 |
| Toronto, ON | 2 |
| Richmond Hill, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jon... 🤔
(@UnidentifiedJC) reported
@Fidomobile beyond disappointed in your service lately… I’ve reached out to Fido 3 times In the past week to activate a service… how hard is it to make a SIM card available? Paying customer for years
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Ngoné 🇸🇳
(@Ngone08) reported
@Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤
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Jo
(@jobearie) reported
@Fidomobile data network is not working in my phone. Can this be affected by the power outage near my area in Coquitlam?
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Elliot🇧🇷🇨🇦
(@elliotmma1) reported
@FidoSolutions @Fidomobile I’d like to cancel my plan. I haven’t used it yet though..
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Anna C
(@oncarruthers) reported
.@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!
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Angrycanadianlady
(@Angrycanadianl1) reported
@Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in
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I am Modi
(@xyz_yp) reported
@Fidomobile Is there an outage in the Mississauga area? Internet not working at my home for last few hours. Pin Code L5M 4S1. We have online school and office work. Can you fix the issues asap.
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Manmeet
(@MsM_009) reported
@FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido
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S
(@ubz_ab) reported
@Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance
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Raphael Ison
(@ralphininja) reported
@Fidomobile @FidoSolutions I would love to get in contact with someone to see if there is anything Fido can do for a long time customer who just got screwed by Fido’s customer service team
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Ruben Cordero
(@rubenchini) reported
what is happening with @Fidomobile ? got tired of offering a good service?
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Kishore
(@kishore24nitw) reported
@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Please don’t take their devices and fall for them.
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Mohit Samant
(@mohitsamant) reported
@Fidomobile Can you provide an update on the outage connected to case C172974887? I'm located in Mississauga, L5R 4E7 and I was told by the chat representative the outrage should be fixed soon.
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Mike Taylor
(@adventureinfly) reported
Friends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.
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Matthew Hamilton
(@ChocoLoco1991) reported
@Fidomobile Your internet service has been going out all week for 30mins to an hour at a time. What is going on??
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