Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • theitguy443 Rahul (@theitguy443) reported

    @Fidomobile ur website is a joke, I tried buying a wireless plan online, provided all the details including my cc and dl, u guys hit my credit and on the last step I got “something went wrong”, now my credit score went down and I dont even have my new fido connection.

  • WhileyBill Bill whiley (@WhileyBill) reported

    @Fidomobile 100’s of accounts have been hacked and you refuse to help the actual account holder. One of your staff has sold our information Shame on you. If your account was compromised. Pls contact me

  • chev1867 Aleem (@chev1867) reported

    @Fidomobile Very shocked that after 17 years of being a loyal customer, your company didnt make an effort to keep me as one. Anybody got suggestions for a better service provider??

  • WhileyBill Bill whiley (@WhileyBill) reported

    @Fidomobile I cnt keep answering security questions. I can go into a Fido store with I.D and they can confirm I am the account holder. I am a loyal customer & tell you not to put my daughter in danger. Fix the issue. Wen she calls in, assist her

  • jassimehar17 Jaswinder Singh (@jassimehar17) reported

    @Fidomobile Poor show of customer service FIDO, I have a case number C174030759, I have been wrongly charged on bill and there is no one who is helping and just sending automated response. Just switched to FIDO and feels like I made a terrible mistake.

  • DanielleJN4 DanielleJN (@DanielleJN4) reported

    @cbcmarketplace I am also prepared to involve the appropriate authority and Minister’s office to ensure that what @Fidomobile did to me is made public so that other consumers aren’t stuck getting soaked for $175 a month on a service they know I never agreed to knowingly

  • m_erhejA1 Merhej (@m_erhejA1) reported

    Are there any outages reported in Mississauga L5B area? @FidoSolutions @Fidomobile #outage #internetdown #Mississauga

  • patrick2411 Patrick Frendo-Jones (@patrick2411) reported

    @Fidomobile my wife and I go into the Fairview store to ask questions about her bill. Leena was absolutely the most worst customer service rep we experienced at Fido. Considering changing companies

  • AnandTansha Tansha Anand (@AnandTansha) reported

    @FidoSolutions @Fidomobile charged roaming charges of $230 without my consent. There is no option online to cancel it. Charges started January 18th and I have been trying to reach customer service without any luck. My cellular data has been off and have received no…

  • chev1867 Aleem (@chev1867) reported

    @Fidomobile Very shocked that after 17 years of being a loyal customer and paying $1000s more a year than others do that your company didnt make an effort to keep me as one. Anybody got suggestions on better service providers??

  • ceesweetness 𝓒𝓱𝓪𝓷✨ (@ceesweetness) reported

    Since November of last year @Fidomobile and they still solve the issue.

  • karrysmatic Karishma Sharma (@karrysmatic) reported

    @Fidomobile I need to pay my bill but the app won’t let me log in ! It’s the first bill generated from u guys and I hv no idea how to pay ! Pls help !

  • lambiejim Jim Lambie (@lambiejim) reported

    @Fidomobile, I've been a customer since you began. Just had the WORST customer service experience ever WITH A MANAGER. Misleading sales agents and website info. Will be looking for other options after 28 years. @FidoSolutions @Rogers #fidomobile #fidosolutions

  • StayMadGuy Spruce Bringsteen (@StayMadGuy) reported

    @Fidomobile Please fix your system. I just got 11 text messages about my upcoming bill.

  • VishPatelAnand Vish Patel (@VishPatelAnand) reported

    @Fidomobile Home Internet is down in M9L1 area since early morning today, more than 8 hours passed. I had to take day off at my work from home office. When will it be restored?

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