Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • yousafihsan Yousaf Ihsan (@yousafihsan) reported

    @Fidomobile My Home Internet is down for 3rd time.

  • ruban_s01 Rubankumar (@ruban_s01) reported

    @Fidomobile I recently got a new BYOD phone plan and told that I will get $10 off every month. An agent from fido customer care team mentioned during the initial activation time (beginning of September) that the $10 off is available and also updated his notes in the system.

  • FreddyKreugs Freddy Kreuger (@FreddyKreugs) reported

    @SheldonLee007 @Fidomobile @FidoSolutions Are u having issues bro? Same here. Internet connection showing full bars but apps are not loading properly

  • Fjoshuaivan Joshua Francisco (@Fjoshuaivan) reported

    @Fidomobile @FidoSolutions Do you people hire disrespectful technicians? Literally no right of conduct speaking to a problematic customer?

  • TheChaunch DJ (@TheChaunch) reported

    Do not use @Fidomobile I pay out the *** for barely any GB and now that I've fallen on hard times due to covid they won't help me at all.

  • Lakshay26873531 Lakshay Malhotra (@Lakshay26873531) reported

    @Fidomobile I am a new customer and a student in canada. I just received bill for second month and it shows extra long distance calling charges but i was shown 50 min left out of my 1500 min when i last checked the app before month end. So can you please help as it is huge amount

  • dmthakkar001 D.M.Thakkar (@dmthakkar001) reported

    @Fidomobile terrible service! Got scammed by your agent who called to upgrade my plan on Aug 4th but took away my existing free services & verbally confirmed they were still free! Nope,I got charged for using them now. False promise to upsell the product..

  • KapetzLanny Lanny Kapetz (@KapetzLanny) reported

    @Fidomobile why is my network on all Digital Spiritually familica ly Speaking all so screwed up in any way shaper forms if all the frauduent ones that appear to be ok but in alkeny are just stealing my identity and acting as tho sh they me

  • RicheetZen Dominic Lamoureux 🧙‍♂️⚗️ (@RicheetZen) reported

    @Fidomobile what is happening with the service this week? Cant make calls our take messages. 2 different days same situation.

  • harrylamba harrylamba (@harrylamba) reported

    @Fidomobile tried DM, but you need to understand this is a tech issue. for 3 days continued Ask Jack, Live chat, twitter have been used - with no luck

  • vbirddz Xiang Zhou (@vbirddz) reported

    What happened to the home internet in Richmond Hill, ON? Very unstable connection. Ping to the Rogers DNS resulted 35% packets loss.@Fidomobile @FidoSolutions @RogersHelps

  • yad_ayam Yad e Ayyam (@yad_ayam) reported

    @Fidomobile 4- After few minutes again I tried to chat with tech support. But as soon as chat window open I got a message that agent closed the chat!!!! Finally at 23:59 I connect to another agent and explain the issue. (Conversation picture attached)

  • taiandsashin Dr Tai🏳️‍🌈 (@taiandsashin) reported

    @candaysium @Fidomobile They brought it down by $455 as they received a returned phone in July. The activation fees that were waived when we signed up, are still on @Fidomobile wants me to pay those although they never should have been on.

  • AlaghbarRama Rama (@AlaghbarRama) reported

    @Fidomobile do you have a help line I can talk to? I have an urgent problem and unable to find a number to contact.

  • sasha89309447 sashaB (@sasha89309447) reported

    @SheldonLee007 @Fidomobile @FidoSolutions same here. down for 3h

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