Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| Vancouver, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 2 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Never expected such rude and arrogant customer care service. every customer care gave different information regarding a case and now I'm suffering because of your mistake.
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Through my Fido account ordered a phone which I picked up from the retail shop, after a week due to performance issues wanted to return the same so called the customer care and was given a purolator return label.
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile @FidoSolutions terrible experience. The store is committing something else and customer care executives are saying that they cant see the information provided by the store. please help
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liu
(@equilVAL) reported
@Fidomobile Hey, howcome my fido data has been horrible this past week? It can’t be only me…
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butterfly
(@z333) reported
@Fidomobile I am going to switch to another service provider when my contract ends in a few months! I will not recommend anyone to Fido. Terrible customer service experience!
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🙀🛸
(@cartfullofcats) reported
Seriously annoyed with @Fidomobile right now. Put my sim in my new phone and now RCS refuses to work. Constantly stuck on verifying number. No issues with my other phone when we transferred over there. Annoyed enough that I'm ready to move somewhere else.
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not here
(@TeamJonasMars) reported
dont get @Fidomobile they won't give you your 150 deposit back and to make things worst they will charge you for things you didn't use. Avoid having to be 50 min with costumer service
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Emma
(@Emma32316326) reported
@Fidomobile My network isn't working I can't even call *611
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butterfly
(@z333) reported
@Fidomobile It is ridiculous that the Customer Service made mistakes on account activity so my friend and I were not able to get the any bill credit. I even got an email saying that I will get the credit in 2-3 billing cycles with my friend’s. 🤷😵
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Marcel M
(@MadaireMarcel) reported
@Fidomobile Hey guys, your phone system is horrible. Getting bounced around when trying to call your “holiday offers “ No excuses. Existing customers deserve better.
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Rufus Hickok
(@Rufus_Hickok) reported
I won't be using my phone in January, so I looked into suspending service for the month @Fidomobile. Apparently, suspending service for fewer than three months isn't a thing, so I either pay the standard rate, or just cancel it altogether? That choice seems easy...
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BlueSphere
(@StrngLilPlanet) reported
@Fidomobile have problems sending out texts for at least the last two days. I can receive texts being sent to me, but my recipient's are not receiving from me. Please remedy asap.
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Rezo
(@Rizo78) reported
Looking at cell plans for @VirginPlus @Fidomobile and @koodo and prices are similar, right down to the cents. Tell me again how great Telecom is in Canada? Then I land a job at one of the big 3 and my silence has been bought...
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bestboy
(@bestboyvr) reported
@Fidomobile I want to get an Apple Watch with cellular connectivity, can I use it with Fido service?
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KELLY
(@kellysavalle) reported
@Fidomobile I do not exaggerate here when I say this. FIDO is the WORST company I’ve ver dealt with in my entire life. Inept employees that say they will do something but never do, over charge every single bill, and have no one that can solve your problem. Always passed onto the next person
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