Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Montréal, QC | 10 |
Toronto, ON | 4 |
Greater Sudbury, ON | 3 |
Brampton, ON | 2 |
Pointe-Claire, QC | 1 |
Uxbridge, ON | 1 |
Mississauga, ON | 1 |
Sault Ste. Marie, ON | 1 |
Barrie, ON | 1 |
Craigmawr Beach, ON | 1 |
Picton, ON | 1 |
Brandon, MB | 1 |
Victoria, BC | 1 |
Edmonton, AB | 1 |
London, ON | 1 |
Winnipeg, MB | 1 |
Trenton, ON | 1 |
Westmount, QC | 1 |
Laval, QC | 1 |
Ottawa, ON | 1 |
Longueuil, QC | 1 |
Victoriaville, QC | 1 |
Montréal-Ouest, QC | 1 |
Burnaby, BC | 1 |
Blainville, QC | 1 |
Brockville, ON | 1 |
St. Catharines, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ansaar Ahmed (@ansaarsyedabrar) reported
@Fidomobile absolutely pathetic customer service. Requesting assistance from the social media team.
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Sharon walker (@Sharon_walk567) reported
@pattycake91 @Fidomobile You can Message Fast_recovery13 on Instagram he is good when it comes to recovering of hacked, suspended and disabled account, he help me fix mine
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Slim Shady (@Rahul_270981) reported
@Fidomobile Kindly provide me a solution as soon as possible, my Fido number is 6047731479
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vishhhhhhh (@vishu_au) reported
@Fidomobile @FidoSolutions Charged with 467$ for last month bill. Great way to rob customers. Multiple alerts would be sent to subscribe for new services but not even a single message to inform about a expiring service.. #quitFIDO #NeverAgain
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kel (@kelzooom) reported
@Fidomobile @FidoSolutions I ordered my iPhone pro max 13 1 tb from fido in the morning on the very 1st pre order date. It’s been four weeks and no tracking number. Spoke to live chat & they said it will be AT LEAST another 4 weeks. Absolutely unacceptable. Trash service.
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بوٹا Nemesis مسیح🌈 (@_HouseofNemesis) reported
@VirginPlus I chose you over @Fidomobile since their customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
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Bill Stoppard (@BillStoppard) reported
@Fidomobile Your support guy did nothing and has not got back to me for 30 min. Do I have to buy a SIM card or new phone and contract with a carrier that cares?
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e.t (@erenturgut) reported
@Fidomobile AVOID FIDO HOME INTERNET!!! It literally stopped working for no reason !! And they can’t fix it. It has been 4 days already !! Again AVOID FIDO HOME INTERNET!!! #fidosucks #fidobad #fidonotworking
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McVeigh Kwong (@Mc_Kwong) reported
@Fidomobile I was promised to have $100 bill credit when I signed up with Fido around 5 months ago. I called Fido 3 times, and they promised to call me back to solve the problem every time, but I haven’t received even ONE call from them. Is it the Fido cultural to lie like that?
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Bhoomika Motwani (@BhoomikaMotwani) reported
@Fidomobile @FidoSolutions I have cancelled my account and there stands credit balance for my number.Its been more than 4weeks,by when can I get my refund?why I am charged for the unused service?
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Tim Rice (@wildrice77) reported
@Fidomobile is something wrong with your live chat support? I'm getting a blank white screen.
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Hayley Graham (@Hayley_Graham) reported
Used to tell everyone they should switch to @Fidomobile cause it was so great. Now I'm getting the worst customer service imaginable. Wild
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Vamsi Kosaraju (@VamsiKosaraju1) reported
@Fidomobile Plz hav better coordination between sales,chat customer care team & retention team.Due to lack of coordination & communication, clients like myself will end paying over $5 per month over two years. Fido client of 10 yrs with this level of service, Kudos Fido!!!
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بوٹا Nemesis مسیح🌈 (@_HouseofNemesis) reported
@Virgin I chose you over @Fidomobile since there customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
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Teresa Weir (@TeresaWeir10) reported
@Fidomobile I need to cancel my internet tech install tommorrow