1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Fido
  6. ❯
  7. Outage Map
Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More
Check Current Status

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Huntingdon, QC 1
Toronto, ON 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • howardruns
    Howard Bailey (@howardruns) reported

    @Fidomobile & @Rogers, UR mobile customers would appreciate U configuring customer service support queues 2 call us back, rather than have us wait on the phone for extended periods of time (unless U call first thing in the morning) Please add your hours to after hours recording

  • Prab28145294
    Prab (@Prab28145294) reported

    @Fidomobile @fidomobile need someone from Fido to see why my travel plan is not working that I paid for already

  • 2vpvp
    Vaibhav Panwar (@2vpvp) reported

    @Fidomobile I want to have updates on my changes, so I tried calling multiple times and it never connects to agent.

  • QuantumAephraim
    Aephraim Steinberg (@QuantumAephraim) reported

    @Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.

  • sohail87033951
    sohail (@sohail87033951) reported

    Requested @Fidomobile to close my account, but instead was pushed to keep paying for unused services. Now facing unnecessary charges& collection harassment.If closed on time,this issue wouldn’t exist. Authorities should investigate such practices. @CRTCeng #ConsumerRights #Canada

  • kevindorfer
    Kevin ⚜️ Dorfer (@kevindorfer) reported

    Hey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.

  • richbreath420
    richard breath (@richbreath420) reported

    @Fidomobile does not want to help customers

  • Georgin51424274
    Georgina Perez (@Georgin51424274) reported

    @Fidomobile is there anyone in customer service who is actually willing to help?

  • cpslifestream
    cpslifestream (@cpslifestream) reported

    @Fidomobile WTF is going on? I have to schedule a call and wait a couple days for someone to get back to me as a paying customer?

  • sreebuildss
    Sree (@sreebuildss) reported

    @Fidomobile You charged me 126$ instead of my normal monthly fees. Trying to reach your support since last 2 days. No luck, no call back. Before I go other routes I want to try here.

  • amybrathwaite
    Amy (@amybrathwaite) reported

    @Fidomobile - I’ve now been stood up for 3 scheduled call backs. (Yes I waited beyond the 30 min window) I have all the receipts, I’ve wasted hours for nothing and STILL no resolution. Help. Me - with a human

  • joshie2424
    Josh Robins (@joshie2424) reported

    @Fidomobile wonderful ask Jack doesn’t really work. I wanted to know if there’s an RCS outage and it wanted to have me talk to someone in two days I live in the GTA is there an RCS outage

  • ryanavi21
    Silent Eyes (@ryanavi21) reported

    @Fidomobile @CBC @CP24 Dear Fido! Your customer service was best till few yrs back. Now, it's worst among all. To get hold of customer service, one has to wait almost a week. What a pathetic service..... I guess Bell is far better.... SHAME....

  • deriegle
    Devin Riegle (@deriegle) reported

    @tearingItUp786 @Fidomobile It feels like people implemented this on day one of ChatGPT launch and never improved it from some alpha software It’s just an excellent example of tech debt at this point (we’ll fix it later and nobody does) I haven’t found a automatic chatbot experience I actually enjoy

  • JMazda26
    Jennifer (@JMazda26) reported

    @Fidomobile I’m having trouble getting the support to help with my mobile! Your customer service team is not helpful at all?!!!

Check Current Status