Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile so if a client calls Cust service& is told he can’t be helped after being charged for roaming incorrectly. I reach out on X because he has no social media, and am told he can be helped if he posts on social media?! Seriously?

  • saurabhmkj Saurabh Mukherjee (@saurabhmkj) reported

    @Fidomobile - did you silently removed the customer support with only automated dumb IVR? and if the dumb IVR doesn’t understand your ask, it’s ask’s would you prefer a call back from specialist tomorrow or next day or the day after. What about today, what about now? #Fidosucks

  • missey_em missey em (@missey_em) reported

    @Fidomobile Your automated system is NOT working when it calls customers for a scheduled call!!!!!!!!

  • jaffomtl Jeff Stephens (@jaffomtl) reported

    Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!

  • D494857D Callum D (@D494857D) reported

    @Fidomobile Why ******** have you replaced customer service with AI bots you annoying *****? I want to speak to a human person NOW not AI garbage

  • FidoSolutions Fido Solutions (@FidoSolutions) reported

    @vishwak180399 @Fidomobile Sorry, just trying to better understand the situation here. The roaming ability allows you to use the service as if you are at home in Canada for $16 per day, in addition to your monthly cost of your invoice. As an example it would be $16*3 = $48 plus regular monthly cost. -Ravi

  • jaffomtl Jeff Stephens (@jaffomtl) reported

    Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!

  • saurabhmkj Saurabh Mukherjee (@saurabhmkj) reported

    @Fidomobile - did you silently removed the customer support with only automated dumb IVR? and if the dumb IVR doesn’t understand your ask, it’s ask’s would you prefer a call back from specialist tomorrow or next day or the day after. What about today, what about now? #Fidosucks

  • thebrowardshah Shah (@thebrowardshah) reported

    The quality of @Fidomobile internet is so utter **** that it’s better to use WiFi when possible. I wouldn’t use this **** carrier if I didn’t have a work related discount on it. Just utter trash

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.

  • SSSambora Sandy Saragoca (@SSSambora) reported

    @Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.

  • D494857D Callum D (@D494857D) reported

    @Fidomobile I'm not waiting days to set up a stupid appointment to talk to someone that's absolute nonsense, all these big corporate companies need to stop with this useless AI shite

  • Ice_nor_summer 어름 (@Ice_nor_summer) reported

    @Fidomobile What do I need to do to receive a call or cancel my service? I have already called customer service and scheduled a callback twice, but nothing has worked. I no longer want to keep waiting, I just want this issue resolved.

  • Cesar_Alfonso Canada First! (@Cesar_Alfonso) reported

    @Fidomobile arranged a callback with your retention department for 10:30am today. No one called. And then you wonder why I am considering cancelling my service?

  • missey_em missey em (@missey_em) reported

    @Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.

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