Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 2 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Blue Dalia 🦁
(@bbludalia) reported
@RogersHelps @Fidomobile so are we going to be compensated for the money we lost due to the network outage ? A simple apology is not enough we signed contracts to receive service
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🇬🇧🌹Debbie🌹🇬🇧
(@DebbieGBUK) reported
@FidoSolutions @Fidomobile Will be checking for credits to both phone lines that failed from late night 18 April to early morning 21 April 2021. Millions affected & $millions lost by all Canadians BC of the lack of service 😡
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Jay Ivaree Furlan
(@jayivareetattoo) reported
@Fidomobile My internet and service were down for almost two days this week very strange to see this ad now
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Margie Arnott
(@MargieSpeaking) reported
@FidoSolutions @Fidomobile I’m down again! Is there another outtage? I had service earlier today but it went out again over an hour ago. Help please!
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Ruxien Aclaracion
(@ruxaclrcn) reported
My bill was overdue on the same day of the outage. I asked if they can waive the small fee of $2.91 since I couldn't even use my phone. "We are not liable for losses during an outage and it was not a planned outage" says Fido. @Fidomobile @FidoSolutions #rogersoutage
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Batman
(@CaptainCanucks8) reported
Thanks @Fidomobile simply asked for compensation for the outage yesterday. Got 5 bucks a month off my bill for the next 6 months and 3gb of data extra for 3 months
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Ani H.
(@AniHajderaj) reported
@farahng @Fidomobile Nah the service with fido is good, just sucks it costs such a premium
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Farah Ng
(@farahng) reported
@AniHajderaj @Fidomobile Damn, I'd suggest you leave them for Freedom but then you'd have outages all the time.
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Lino Matteo's Version
(@LinosVersion) reported
@Fidomobile is the network back to normal?
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Cy Cyril
(@cyril0) reported
@exulicus @FidoSolutions @Fidomobile I am more interested in the consequences of the update's impact, why was the update applied to all production infrastructure on a Monday morning? How specifically did the update affect your network and wtf guys? This is ridiculous How could you let this happen?
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Ruxien Aclaracion
(@ruxaclrcn) reported
And on top of that. Lost my phone during the outage. This Fido is inconsiderate asf #rogersoutage @FidoSolutions @Fidomobile
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Daljit
(@dpadda13) reported
@FidoSolutions @Fidomobile hey my fido home internet is not working. Since 2:30am. I did reset, unplug and plug in back but still not working. Is there outage again?
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Jeff Vickers
(@JeffInVanBC) reported
Are there any phone companies in Canada that still have people that answer the phone to respond to customers? My contract with @Fidomobile is up and they no longer provide this customer friendly service.
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Mann Ghumman
(@MannGhumman) reported
@Fidomobile Hi, My data is still not working.
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Pushmeet Kohli
(@PushmeetK) reported
@FidoSolutions That is just crazy. Giving credit equivalent to the fee of one day of service!! How about you ask your customers how much money did they lose because of your service being out for that day? Clearly shows how much you care about your customers! #fidooutage @Fidomobile
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