Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 4 |
| Vancouver, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 2 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Okotoks, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Kulveer
(@Kulveer35939698) reported
@Fidomobile It was not even mentioned in my agreement that add on service is valid for 2 years. This whole thing gave me so much mental stress. (3/3)
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Amar kumar
(@AmarKumar88) reported
@Fidomobile @FidoSolutions there has been an internet outage in Mississauga from morning. Tried to reach out to the representatives with no luck. They told us that internet would resume by 8pm but it didn’t. It has heavily impacted our work. #fido #fidohomeinternet #fidooutage
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Gurpreet Singh Lamsar
(@preetlamsar) reported
@AboutRogers @Rogers @Fidomobile Worst network 💩💩💩💩💩💩
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Alex🧍♂️
(@ym1Arkcxne) reported
@Fidomobile @FidoSolutions wifi ******* sucks
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Ali
(@Tweety_Ali_) reported
@FidoSolutions @Fidomobile internet service has been intermittent since Thursday. I keep getting text messages to say the issue has been fixed and it isn’t. This is unacceptable now. I work from home! Literally got disconnected in the middle of meeting today.
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Bitchin' Stitches
(@BltchinStitches) reported
@Fidomobile, why is it hard to speak to a person & why is the default customer service set at passive aggressive and dismissive with vague answers to straight questions? Not enjoying being judged by the company I've been with for 25 years & treated like I don't deserve answers.
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Alex🧍♂️
(@ym1Arkcxne) reported
@Fidomobile @FidoSolutions your wifi is *** it ******* sucks
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Nathan
(@sadnehs) reported
@Fidomobile My phone wont rlsend or recieve text messages. Resetting network settings only solves the issue for a day. And I can't gind a support phone number to call, I only get directed to a chat bot and my account settings that don't solve the problem
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Dima M
(@dimamoz) reported
@Fidomobile spent 1 hour with customer service. Great rep, but worst system. Level 1, level 2.. Just solve my problem and stop with that bull*it
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Ipse_Tase
(@Ipse_Tase) reported
@Fidomobile has customer support been canceled? Can't call, chat, DM here...and that's for my payments. I guess I don't know to pay anymore.
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Enrique Flores
(@josuefve) reported
@Fidomobile really wondering why I'm still your client. Your customer service is so horrible. 15 year old client with 4 lines.
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Minion
(@MinionMania18) reported
Your chat service is unreliable, agents randomly disappear @Fidomobile. Also, why is there a $45 self-service upgrade fee for tablet upgrades when you cannot upgrade tablets online and are not available in store... (iPad Air)
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Rupleen Girn
(@ladysaini) reported
@Fidomobile I had 1000 international minutes included in my plan, I'd pay around $35 monthly, and this months bill I got charged $650 included tax! THAT IS INSANE. Had called Fido and they are no help! I am begging for something to be done please!
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nadeem quraishi
(@simplynadeem) reported
@FidoSolutions @Fidomobile. Your services are going from bad to worst. Home internet services in Mississauga are affected since yesterday. It's more than 24 hrs now. Please resolve the issue at the earliest. #fidooutage #fido
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Samarth
(@sbk_sam) reported
@Fidomobile @FidoSolutions Worst service ever !! I have not used my data and using wifi and it’s showing your data is paused and data is finished. I think i should switch to some other provider now
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