Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Mississauga, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Gleck Hootsketi
(@hootsketi) reported
@Fidomobile Pissing people off with advertising midstream on their favorite podcasts is no way to attract business you mopes....i know i will never use any of your products in the future for sure
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Jordan Sparks
(@JordanJSparks) reported
I contacted my bank IMMEDIATELY after @Fidomobile told me they were stealing my $100. I full 100% do NOT recommend doing business with them. They continued to charge my account for MONTHS after my contract was already over and charged me 2 Full Months of Service after ..(ctd)
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🎀Vancity🎀
(@VancityIN) reported
Very disappointed with @Fidomobile, they literally have no good plans to offer to their loyal customers. I have been with fido for like forever, and never really complained before, but I do feel that I am paying a lot right now as compare to many of their new customers.
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G🔪S Curti
(@curtimane) reported
Hey @Fidomobile your wifi sucks. I want my money back.
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Jules 👩🏻🔬
(@judes1487) reported
@Fidomobile Hi, is Fido’s network down? I’ve got 4 lines with you guys and all LTE networks stopped working!
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Herry Tangiri
(@herrytangiri) reported
@Fidomobile I was never informed about the suspension and suspension fees, it's unfair. I request you to waive it off. Account # 799098173
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AkoHoSi Dada
(@deahgee) reported
Yo @Fidomobile whats up? No network suddenly????
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вяυησ 🇨🇦
(@1BGallucci) reported
@MobileSyrup @Fidomobile Anyway on getting more GB for existing customer.
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Katie Hay
(@katie_hay6) reported
@Fidomobile @FidoSolutions Hey, Fido - 5 days to solve a voicemail issue seems a bit long ....
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Poupée
(@tarahg305) reported
@Fidomobile **** wrong wit y’all and this data
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Nazeema
(@Nazeema99117381) reported
@Fidomobile poor customer service. I was promised 120 cad for phone upgrade which they are denying now and disconnected my call. I even followed up with them couple of times for this but no use.
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Jagan vm
(@9209Vj) reported
@Fidomobile Very poor customer service. After 1.5 hours on being on the call. Service never completed. Really pathetic
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alfie vente
(@alfievrmtdac) reported
Pretty disappointed with @Fidomobile . Long term customer waiting on a cheque over payment since Feb. 17th of this year. RIDICULOUS. Seems they really don't value their customers. Customer service consistently blame the "system" for my wait. #disappointing #customerexperience
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Heldden Byumvuhore
(@I_Am_Heldden) reported
@Fidomobile will have you on hold for 2 hrs, only for the customer care agent to come back saying 'sorry' & that they can't help Pretty much, we should call unto God because @FidoSolutions is not in the business of explaining to their customers the discrepancies in their bill 💀