Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 8
Mississauga, ON 3
Parksville, BC 3
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Montréal, QC 1
Dorval, QC 1
London, ON 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • RohzaleeJ 🌺 R O H Z A L E E 🌺 (@RohzaleeJ) reported

    @Fidomobile why would you send me my bill on Christmas Eve. So rude !

  • soumojit028 Soumojit Biswas 🇮🇳 (@soumojit028) reported

    @Fidomobile @FidoSolutions not getting network here in India. It was fine 1st day. From 2nd day onwards, I am not getting any n/w. Please assist.

  • 19Kurt82 Kurt (@19Kurt82) reported

    After 1 month, 4 phone calls 2 case files and close to 4hr on hold. My @Fidomobile bill is still wrong after signing a contract #BlackFriday . I don't recommend #fido to anyone. Customer is friendly but unable to help .

  • ChrisHinman87 Chris Hinman (@ChrisHinman87) reported

    @Fidomobile Are you working on fixing the current problem internet outage in Ottawa? #nointernet #frustrated #poorservice

  • SpencerHall_ca Spencer Hall (@SpencerHall_ca) reported

    @Fidomobile scammer calling me from 289-659-8194. Feeling apprehensive and ignored from telecommunications companies. How do the Canadian customers file a class action lawsuit against the big telecommunications companies to fix these problems? @DavidLametti

  • HY_happydream H&Y (@HY_happydream) reported

    @Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of offer management lady contact me and fixed. But I need to see next bill to confirm

  • JaeDion_ JaeDion (@JaeDion_) reported

    @Fidomobile Your Internet is trash, I'm always having connection problems since I've been with you guys, and I'm going to find a new provider.

  • Rajjosh98715283 Raj S Joshi (@Rajjosh98715283) reported

    @Fidomobile extremely unsatisfied with the service given by fido, They dont listen to customer problem . Big mistake to be a fido customer, there are better plans with other carriers and much good customer service.

  • Dicas__t Wingli (@Dicas__t) reported

    @Fidomobile why is my home internet not working

  • kajeuhxaa Kalula. (@kajeuhxaa) reported

    @JesseOrmonde @Fidomobile Send a message request to Kelvin_limit on Instagram he can be able to help you with this just the way he did for me earlier today.

  • TirthDave10 Tirth Dave (@TirthDave10) reported

    Really @Fidomobile @FidoSolutions ?? Got txt for bonus offer of additional 5 GB for loyalty plan but unable to add. Went to store and also called customer support, “as always no resolution provided”. Please don’t fool customers during holiday season.

  • Deepsingh0210 Prabhdeep Chhatwal (@Deepsingh0210) reported

    @Fidomobile one of the worst customer service in Canada. They don’t value customer time and despite escalation there is No response from them.

  • joaospasteis i love a big leaf (@joaospasteis) reported

    Three days without Internet now, data charges galore, @Rogers @Fidomobile what the hell is the deal? I’m sending you my phone bill this month, maybe you can use some of that allotted money you supposedly invested in your network after this summer to pay it for me

  • Rawch18 Chamyong (@Rawch18) reported

    @FidoSolutions @Fidomobile When will service be restored, still down since yesterday morning. Got an email saying that it was repaired this morning but it's not. Spoke with tech support 3 times which hasn't helped.

  • Here2c0mplain Here2complain (@Here2c0mplain) reported

    @Fidomobile Why arent my apps working. Is the internet down?

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