Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 22 |
Vancouver, BC | 16 |
Montréal, QC | 15 |
Surrey, BC | 8 |
Calgary, AB | 8 |
London, ON | 5 |
Winnipeg, MB | 5 |
Brampton, ON | 4 |
Guelph, ON | 3 |
Ottawa, ON | 3 |
Burnaby, BC | 3 |
Etobicoke, ON | 2 |
Scarborough, ON | 2 |
Mississauga, ON | 2 |
New Westminster, BC | 2 |
Burlington, ON | 2 |
Edmonton, AB | 2 |
Delta, BC | 2 |
Oakville, ON | 2 |
Longueuil, QC | 2 |
Prescott, ON | 1 |
Almonte, ON | 1 |
Huntsville, ON | 1 |
Angus, ON | 1 |
Brantford, ON | 1 |
Niagara Falls, ON | 1 |
Rivière-Rouge, QC | 1 |
Cambridge, ON | 1 |
Belleville, ON | 1 |
Victoria, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Har2424 (@Har24242) reported
@Fidomobile Why can't I talk right away to the customer service?
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Peyton Sawyer (@3Sawyer) reported
@Fidomobile you raised my bill $3 a month and you told me it was to provide better service. Since you raised my bill: 1. My data service has been slow and constantly being switched to 4G which can't even load a Google search. 1/3
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Har2424 (@Har24242) reported
@Fidomobile Why we have to book a call? Why can't there are no customer service people at the same time? It was before ..Fido what's to save money not to hire more people but when the phone and plan comes they charged heavy
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Har2424 (@Har24242) reported
@Fidomobile one of the worst companies and worst customer service I am supposed to get $75 one time credit on my bill it's not there when I call it says I have to request a call back really? Why can't we talk with customer service right away? And they don't work on weekends
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✝🙏🍁 SimplyBlessed 🐈🦇🐘 (@MacnChzPlz) reported
@Fidomobile After sitting with this all day, I still feel I must add: It's disappointing when your rates go up, yet your customer service goes down. I speak as someone who worked in customer service for almost 50 yrs. Fido used to be set apart in excellence in that regard, imo.
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Chris Botha (@ChrisBotha29305) reported
@Fidomobile Thx Maude, we arrived at our international destination and roaming did not work as expected, ended up making alternative arrangements and canceled my service with Fido.
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Phoenix🕉️ (@Phoenix25R) reported
@Fidomobile My issue isn’t about “answering questions.” It’s about the timing of the call. If I have to wait two days, I might as well visit a store and fix it myself. What’s the point of “online customer service” if urgent issues can’t be handled promptly?@Fidomobile
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Chris Botha (@ChrisBotha29305) reported
@Fidomobile Your AI agent is doing everything in its power to prevent me to speak to a real person. I'm having technical issues and I'm beyond frustrated as a new customer... not cool @Fidomobile not cool.... @Rogers
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Phoenix🕉️ (@Phoenix25R) reported
@Fidomobile Yes, the appointment is in two days. By then, I might as well go to a store and have the issue resolved myself. What’s the point of offering "online customer service" if urgent issues can’t be addressed in a timely manner?@Fidomobile
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LeeAnn Napiorkowski (@LeeAnnNapiorkow) reported
@Fidomobile Thats it? No compensation for a major outage? No ability to speak to humans? Come on....this has to be a bad joke!
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Phoenix🕉️ (@Phoenix25R) reported
Hey @Fidomobile , what's the point of "customer service" if I have to wait 2+ days just to speak to someone? My issue is urgent — by the time I get a callback, it'll be the weekend and I might as well go to a store. This is not acceptable. I need help now!!
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Cait Reid (@CaitlynReid2002) reported
@Fidomobile is there an outage or something? My phone is not working at all
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gow champ (@GOWCHAMP) reported
@deepcik1 @Fidomobile same issue
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Wolfeman (@wolfe_was_here) reported
.@Fidomobile I need help. I need a HUMAN agent. TODAY. This issue has been ongoing to days. I have requested several callbacks, and you never call. I don't even know if I can receive calls. I need a human NOW. PLEASE.
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Wes Glassford (@wesglassford) reported
@albertan8181 @Fidomobile @Xil_llix My wife is in Beaumont and she is fine. I work in the city and no service.