Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1
Vernon, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • vinitonini _vini (@vinitonini) reported

    @Fidomobile Now he stopped answering me. Really? I really believe this is not how you regularly deal with your clients. Can I get some help, please?

  • AdamJ77 Adam (@AdamJ77) reported

    Is anyone with @Fidomobile and having delayed voicemail issues? It's been going on for quite some time and still not rectified and I will be leaving them in April if it's not solved by then #Canucks

  • bonstad Bryan (@bonstad) reported

    Something very wrong with @Fidomobile I've had #Fido for years and never used more than 1 gig of data. We get new phones and all of a sudden it takes 1 week to hit 2 gigs. I'm on wifi at work and home all the time yet data charges pile up. Something very wrong. Seems fraudulent.

  • canadaposthelps Canada Post Helps (@canadaposthelps) reported

    @chantelmegaffin @Fidomobile HI there- if the item was returned using a trackable service, please DM us the tracking number.

  • ayushghimire Ayush Ghimire (@ayushghimire) reported

    @Fidomobile had a horrible experience with Fido today. Even after 3 hours on the phone, the issue wasn't resolved. Very disappointed with the service.

  • anmoldhariwal1 Anmol Dhariwal (@anmoldhariwal1) reported

    @Fidomobile Feel so disappointed right now and I cannot go back because I had already ported my number.. WORST EXPERIENCE I would definitely not recommend any of my friends to get Fido.. As i lost the special LOYALTY plan from my old carrier which i had been with for 4 years.. #FraudFido

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @LOGANHYT10 @Fidomobile As FidoSolutions noted, in this case, 4G and LTE refer to the same network technology. Most North American versions of devices denote that network as LTE whereas most global or international versions will show 4G.

  • chantelmegaffin chantel (@chantelmegaffin) reported

    @canadaposthelps This is the second time I’ve had issues with returning a modem to @Fidomobile, and the package that I was sending has not been scanned. I shipped this item weeks ago and am now being charged by Fido for “not returning the modem”. Where is my package.....?

  • bill_lukawy Bill Lukawy (@bill_lukawy) reported

    @Fidomobile my Apple iPad number is 403-926-2840. I pay monthly for cell service on it. Never used. Never seen a sim card or instructions on how to activate it. Can you help? Thank You very much. Bill Lukawy

  • atiyamemon1 atiya memon (@atiyamemon1) reported

    Heres my experience as a Fido customer. It had been over 8 months since i got my internet i was promised a gift card after 6-8 weeks but had to make at least 6 phones calls for it and no one has reached out. Very disappointed with the service. @Fidomobile @FidoSolutions @fido

  • RobinRedDeer Rob in Red Deer (@RobinRedDeer) reported

    @Fidomobile who do I contact to make a complaint ?

  • gordonkphil Fortesque... (@gordonkphil) reported

    @Fidomobile this is THE THIRD REQUEST AS TO WHY? MY BILL HAVE GONE UP ALMOST $8.OO...ALSO THE PHONE(WHICH I AM RENTING] IS A PIECE OF JUNK) AS WELL...WOULD LIKE TO GET AWAY FROM FIDO AS SOON AS POSSIBLE...VERY BAD EXPERIENCE...

  • dhinesh777 dean (@dhinesh777) reported

    @Fidomobile why is it difficult to get a straight answer to a question from customer service. I have been dealing with same issue for 3 months

  • SketchMaster9k Pat (@SketchMaster9k) reported

    ...I didn't cancel within 14 days, I get no refund. Despite never once using or inserting the SIM card in my phone and never receiving the service I was promised. Don't believe their bs promises, especially if you're a new customer. They're... @Fidomobile @FidoSolutions

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @vinitonini @Fidomobile I'm just a customer who's done some research on the different providers and their plans/services

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