Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • cyril0 Cy Cyril (@cyril0) reported

    @FidoSolutions @Fidomobile You are custodians of a lot of personal information and we deserve to know what went wrong. Was it an attack on your network? Did you have a privacy breach? This failure seems to large for it to have been a simple hardware failure.

  • AndyyyKhosh Andy (@AndyyyKhosh) reported

    @Fidomobile wtf happened to the service u ******* let me lose profits in the market

  • carol28_fer Carol28 (@carol28_fer) reported

    Hey @Fidomobile any updates for us??? Signal unstable and messages not going through it coming in still

  • sophie_everine Sophie (@sophie_everine) reported

    @Fidomobile I’ve had NO SERVICE ALL DAY. Will I get charged today??? #fidodown #fidooutage

  • shen2cute shen2cute (@shen2cute) reported

    Now that my service is back ok @FidoSolutions @Fidomobile let me know how you plan to compensate me, for the entire day I was without service. #Itakecreditsnotthankyou

  • CmacLT Carla (@CmacLT) reported

    @FidoSolutions @Fidomobile And 5 hours later, still have no service on my phone in Nova Scotia. Or recent updates.

  • jeffster1970 Jeff W (@jeffster1970) reported

    The sad thing about the @RogersHelps, @Fidomobile and @chatrmobile outage is that any compensation offered will be for the hours you lost, so maybe 1/30th of your bill, maybe $2 or $3. For people dependant on cell services for their business, they lost a lot more than that.

  • act4sp Act IV (@act4sp) reported

    @FidoSolutions @Fidomobile Finally got my cellular and home phone service back 5 minutes ago. Any explanation for why this happened and why it took about a day to fix?

  • wilsweeney wilbert sweeney (@wilsweeney) reported

    @FidoSolutions @Fidomobile Hey **** happens. Fido is still the best service I've ever received from a cell service provider.

  • 0mega9 Freddy J. Mendoza (@0mega9) reported

    @CP24 @Rogers @Fidomobile This absolutely a pile of crap; this “professionals” forgot the simplest of all software network/maintenance. Use a test sever and a few local units before implementing it to the whole network. Will you consider the financial implant small businesses will have

  • mjsmom1004 CamExist.. (@mjsmom1004) reported

    @Fidomobile My whole work day literally down the drain. The WHOLE day!!!!! Gone!!! That’s what I get. Diversify providers people!

  • hgarib1 Hadi Garib (@hgarib1) reported

    @Rogers @Fidomobile - 19 hours and DOUBTING since your software update issues. . Surely decency, if not corporate defiance, demands that you keep consumers abreast #fidodown

  • SetsWork work sets you free (@SetsWork) reported

    @DanielleAlanah @FidoSolutions @Fidomobile These mafia thugs have been robbing us for decades. The least they can do is give us reliable service

  • paudelp Prabin Paudel (@paudelp) reported from Mississauga, Ontario

    Hi @Fidomobile last month only you charged me extra for exceeding few MBs of my data plan. Are you giving any credit for the whole day outage today that severely impacted my scheduled with doctors and my work from home ?

  • IdrisRampur123 Idris (@IdrisRampur123) reported

    @Fidomobile Worst day, have incurred great losses and I feel we should be compensated by @Rogers.

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