Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Richmond Hill, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • CareyBolam Carey Bolam (@CareyBolam) reported

    @Fidomobile Worst customer experience EVER

  • kathryn512 Kathryn (@kathryn512) reported

    @Fidomobile the worst customer service that I have ever experienced now! They used to be great, now they have stolen over $300 of my money, say they've given it back, and I can't get anyone on the phone to fix it. Do better!

  • imVinamraSaxena Vinamra Saxena (@imVinamraSaxena) reported

    @Fidomobile @FidoSolutions Company that doesn’t care about customers. Loyal customer are joke for them. They are looting customers and no promises are not met. If anyone is listening to this reach out to me.

  • vYQ0RysRwRPNhMA 💛 (@vYQ0RysRwRPNhMA) reported

    @Fidomobile Hi Van, many thanks to amend my bill to reflect the $35 charge that we were informed of in Dec 2022, but your colleague couldn’t help my hubby to amend bill to $35 per month. Could you please look into it? Many thanks!

  • SarahEl74404259 Borderline.Sarah. (@SarahEl74404259) reported

    A month or so ago we got an email from @Fidomobile @FidoSolutions saying our home internet is now 30mbp faster. Since then our service has been spotty, at best. Always lagging. Always just cutting off& on again for no reason. I pay like $95/mo for shite service. Do better.

  • Writings BANKROLLSLAUT (@Writings) reported

    whoever at @Fidomobile hates me, congrats. i had 0 service and in consequence received 0 calls/msgs from my lovers today. thanks for breaking my heart.

  • leila_adolphe Leïla (@leila_adolphe) reported

    @Fidomobile is not a good service

  • GuguAujla Gugu Aujla (@GuguAujla) reported

    @Fidomobile looks like there are cell service disruptions in Ontario. Can't make or receive calls. Phone says Edge and Emergency calls only.

  • Xeon2640v3E XEON2640v3 E5 (@Xeon2640v3E) reported

    @Fidomobile my *** tech support is 24/7... waited hrs in the chatbox and forever queued at #2.

  • imVinamraSaxena Vinamra Saxena (@imVinamraSaxena) reported

    @Fidomobile Company that doesn’t care about customers. Loyal customer are joke for them. They are looting customers and no promises are not met. If anyone is listening to this reach out to me.

  • lisaeoxox lisa (@lisaeoxox) reported

    @Fidomobile horrible company. Harrassing me over and over for money when I told them I can't afford to pay the full amount. So I guess they expect me to rob a bank?

  • mpchown Mark Chown (@mpchown) reported

    @FidoSolutions @Fidomobile internet down in ajax... Really hoping to watch the #NBAAllStar game...

  • kamalparekh01 Kamal Parekh (@kamalparekh01) reported

    @Fidomobile worst service and client service people. Highly unprofessional behaviour. I’m feeling frustrated, annoyed and shall never recommend Fido. It seems they sell contact info to others as I started getting spam calls and casino messages after moving to Fido.

  • kevinsbraganza Kevin Braganza (@kevinsbraganza) reported

    @Fidomobile made no attempt to offer me a credit or some incentive for a phone that went dead without any reason. Feels awful for such terrible customer service after being a Fido customer for almost 5 years. Never purchasing a @Google pixel phone either.

  • QZTAcct LY (@QZTAcct) reported

    @Fidomobile I barely use my phone. I basically pay you people 10 bucks for every call I make, and you people can't do something as simple as just billing me correctly? Twice now I've been charged a low balance top up hours after a monthly top up. Fix your ****** systems.

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