Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 4 |
| Toronto, ON | 4 |
| Ottawa, ON | 3 |
| Vancouver, BC | 2 |
| Deep River, ON | 1 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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ibluesummers
(@ibluesummers) reported
To any @Fidomobile long term customers who are on the $90 30gb plan and are wanting the $60 30gb plan they are offering to brand new customers. All u gotta do is cancel your account and make a new one. Cause they clearly don’t care about keeping long term customers…
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ibluesummers
(@ibluesummers) reported
How disrespectful is it that I have been with @Fidomobile for years on a $90 30gb plan, and my friend just join @Fidomobile a couple days ago and is offered a $60 30gb deal. @Fidomobile you are about to lose a loyal customer
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Saman Akhgar
(@AkhgarSaman) reported
@Ellie_Mirni @GooglePay @Fidomobile And I wasted two hours on the phone talking to Fido's support which has no deeper access than me to my records' logs apparently. All I'm left with is the third party company and beg them for my money back... outrageous. I don't even know them.
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dougee
(@dougee) reported
@Fidomobile what a complete waste of time and effort it is dealing support for a minor issue. It’s a complete waste of time following what support tells you to do!
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🎀Vancity🎀
(@VancityIN) reported
@Fidomobile I am so disappointed with the service. I changed a plan in January and thought that it might add the additional packs by itself. But it did not and I just realized I have paid some hundreds dollars on that, realized it today when I checked my billing details.
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Sam Khan
(@samkhanistorm) reported
Honestly this goes beyond bad service @Fidomobile @FidoSolutions shame on you for taking advantage of the elderly by fraudulent billing @CRTCeng needs to do something to protect them
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Shinguards
(@Vojhoc) reported
@Fidomobile Why does your service suck so bad?
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Amit Ranjan
(@amitranjan2804) reported
@Rogers internet services down since 10:30 am morning in Cindy Avenue, Cambridge ON. Raised concern multiple times. No action taken so far. Really need to improve your services.@Fidomobile
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Melissa D’souza Vaz
(@Melissadsouza28) reported
@Fidomobile I am surprised that no one in your organization cares about customer retention or loyalty. I think it’s time to find a service provider that does. Your customer service just hang ups or runs into tech issues and have no solution. #poorcustomerservice #fido #Canada
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jas._.deep
(@jasdeep05457955) reported
@Fidomobile For example: My friend is a new customer He's getting 10 gigabytes of data for only $45 but I have to pay $55 for the same plan. If I lower the plan they gonna Cut 1000 international mins. from my plan.
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ariyot
(@AriyoZadeh) reported
I got my home internet from @Fidomobile .What a disgrace!! I’d say no one should get any of their services. I have called them several times for support and all the time they have an excuse. It has been a year and it’s getting worse @TinaYazdani @cityoftoronto #fido #fidointernet
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Caff ♡
(@CaffeinatedSimz) reported
@sa1nt_cha0s @Fidomobile It was the insurance's repair shop on the uni campus🙄 "u break we fix" or some **** idek So now because fixing it didn't work I had to call back, and they have to wait for approval from higher ups for a new replacement phone.. could be a few days 🙃🙃🙃🙃🙃
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Trippin' On Life™
(@Trippin_OnLife) reported
@Fidomobile EXTORTION TALES. #Fido representative contacted a month ago offering no set up charge,a discounted plan and a free first month if I ported into Fido. 1 month later,I'm on call with Fido customer care trying to make sense of the $148bill that was sent to me #FidoFraud
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Ibrar Ahmad
(@aset_ibrar) reported
@FidoSolutions I know and issue is still not resolved @Fidomobile
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🌸Mrs. James💍💁🏽♀️🇦🇬
(@hisfavoritfruit) reported
@Fidomobile I need some assistance. I was speaking to an agent on your live chat and he was extremely rude and ended our conversation. Can someone please provide me with some assistance ASAP
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