Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • KayEl_Naushera KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile My loss due to Rogers/Fido outage on 19 Apr 2021 was $300.00. Pl confirm how Rogers is compensating

  • iamdieroiramor rr. (@iamdieroiramor) reported

    I’m ready to just cancel all my services with @Rogers and @Fidomobile This company just isn’t prepared to support me the way I need them to.. and to think that all my services are with them..

  • Ki_Rolle Kilah (@Ki_Rolle) reported

    @Fidomobile trying to access Fido live chat & seems to be not working

  • dwnebrwn Dwn Brwn (@dwnebrwn) reported

    The retention person I just spoke to @Bell just said she knows they’re expensive, but I’m paying for the customer service experience just before she said “guess I can’t help you and we’re done here?”... great service. Off to @Fidomobile I go!

  • teacheramirah teacheramirah (@teacheramirah) reported

    @RogersHelps @Fidomobile Interesting how the service interruption occurred last week and mentioned we’d see a credit for the inconvenience. However, i’m still been charged the same fees. A bunch of lies

  • mayank260287 Mayank Singhal (@mayank260287) reported

    Worst customer service from FIDO Internet, a different response from them on every call and chat @Fidomobile @RogersWireless

  • IAmTweetless Colton E. (@IAmTweetless) reported

    @Fidomobile Hey, why did I get billed for a full month. Your service was out for almost a full 24 hours and you couldn't be bothered to provide an update in that time. Really uncool.

  • grizzwaldz Grizzwaldz❎ (@grizzwaldz) reported

    @StarlinkPage having an issue with my mobile provider @Fidomobile charging me long distance calls in a zone where there is NO CELL SIGNAL and they're using my starlink WIFI connection to charge me :) They claim since my SIM card is still used, they can bill me. Correct?

  • BeingDeeSee DeeSee (@BeingDeeSee) reported

    @Fidomobile Hello. There was a cancel request that was made on a prepaid number. But customer is still getting roaming activation messages after leaving the country. Please check with regards to this.

  • cyril0 Cy Cyril (@cyril0) reported

    @9209Vj @FidoSolutions @Fidomobile You realize wifi is the low range high speed network that comes from the little box in your house. Fido has zero control over that. Either you mean LTE 4G 5G, or you can call it mobile internet or maybe you mean the internet connection at home but none of those things are wifi.

  • WetCoastLiving Catherine 🇨🇦 #BIPOC Lives Matter (@WetCoastLiving) reported

    @kdsak @SaskTel I'm on @Fidomobile & I'm getting 4 or more calls a day from overseas. Never answer them as I don't know anyone from any of the countries they're calling from. Mostly from Latvia but also from other countries.

  • bharathbkd Bharath (@bharathbkd) reported

    @Fidomobile @FidoSolutions Will there be credit to bill due to Apr 19th outage?

  • ChrisGotSniped 𝗖𝗛𝗥!𝗦💯🐳🦈💫 (@ChrisGotSniped) reported

    @luvharabella @Fidomobile I did that, still not working 😞

  • grizzwaldz Grizzwaldz❎ (@grizzwaldz) reported

    @Fidomobile The most interesting piece was when your Customer Service rep said I needed to have it in AIRPLANE MODE when making wifi calls :) I would like to remind you that your website does not say that ANYWHERE. If that's the case, please send and updated link to your billing protocols.

  • DawnsCans Dawn Guy (@DawnsCans) reported

    Hi @Fidomobile why am I unable to make a payment via your app? It’s interesting that you started pushing preauth payment and now I can’t process without issue. Yes I’ve called. #cellphone #fidocanada #fixyourapp

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