Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Vamsi Kosaraju
(@VamsiKosaraju1) reported
@Fidomobile Plz hav better coordination between sales,chat customer care team & retention team.Due to lack of coordination & communication, clients like myself will end paying over $5 per month over two years. Fido client of 10 yrs with this level of service, Kudos Fido!!!
-
Cindy Chan
(@CindyChan416) reported
@Fidomobile I made a 49sec call ("60cents/perMin"), however I was charged $1.20. Are you so evil and greedy that you have to steal 60cents from a person that's on a prepaid phone plan?! Capitalism at its finest. #CORRUPTION Fix It!
-
Tanvee Pathare
(@tanvee_28) reported
@Fidomobile You switched my number to another number WITHOUT my consent today. Trying to get help from your customer service but no help from past 3 hours! This is mental torture!
-
Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
-
Karli A. Young🌲
(@Explorer_Kay) reported
from
Douro-Dummer, Ontario
Complain about this at least once at week @Fidomobile. My service is crap! One bar IN MY HOUSE. How many calls have I missed? Not sure but I know my doctors can’t get ahold of me! Awesome!!!
-
M A N I
(@mani2naga) reported
@Fidomobile You are spending million $ for promotions but can’t you let the customer knows through messages that their promotion offer is going to end and they will be charged from now.? I paid $471.21 instead of $60. #NeedJustice
-
Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
-
Sarthak Rajpal
(@RajpalSarthak) reported
Hi @Fidomobile , I am facing a big issue with my phone bill, have been trying to reach out. Kindly connect. #fido #issue
-
Brad Jacobs
(@bradleyhere) reported
@Fidomobile YOUR CUSTOMER SERVICE IS A JOKE....I AM GOING TO GO TO TELUS...I HAVE BEEN TRYING TO GET AHOLD OF MARK AT EXT 8815 IN YOUR FRAUD DEPT ALL DAY!!! NO CALL BACK NO NOTHING!!! YOUR COMPANY IS A JOKE!!!!
-
M A N I
(@mani2naga) reported
@FidoSolutions @Fidomobile I ended up with 1 hour discussion over call. And been told that the extra charges can’t be reverted, as it’s already paid through the automatic payment. Now I need to know who else is facing same issues and what’s the solution or compensation?
-
Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
-
harrylamba
(@harrylamba) reported
@Fidomobile I had already DM'd. I am being charge $140 for a service that was not available to me when I was in India - " Roam like home" facility - for my 10 day short trip to India
-
GrassyVault#LLJW
(@VaultOgrass) reported
Shoutout to the multibillionaire corporation making me pay for a phone bill on a phone i never received let alone use a second of the plan, thanks for *** ******* me @Fidomobile
-
La-salle-mander
(@lasallemander) reported
@FidoSolutions @Fidomobile Texts don't send timely, or send multiple times, I've rebooted, reloaded and replaced the sim... FIX your damned network!
-
McVeigh Kwong
(@Mc_Kwong) reported
@Fidomobile I was promised to have $100 bill credit when I signed up with Fido around 5 months ago. I called Fido 3 times, and they promised to call me back to solve the problem every time, but I haven’t received even ONE call from them. Is it the Fido cultural to lie like that?
Check Current Status