Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 3
Toronto, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • tamarratown Tamara (@tamarratown) reported

    @Fidomobile I can't believe I got hustled into spending more money and you guys are blaming a store associate instead of fixing the issue. Does the store associate not work for Fido? Amazing. Way to piss off a 15 yr customer. Hey @VancityReynolds you have mobile company right?

  • alfievrmtdac alfie vente (@alfievrmtdac) reported

    Pretty disappointed with @Fidomobile . Long term customer waiting on a cheque over payment since Feb. 17th of this year. RIDICULOUS. Seems they really don't value their customers. Customer service consistently blame the "system" for my wait. #disappointing #customerexperience

  • Nazeema99117381 Nazeema (@Nazeema99117381) reported

    @Fidomobile poor customer service. I was promised 120 cad for phone upgrade which they are denying now and disconnected my call. I even followed up with them couple of times for this but no use.

  • herrytangiri Herry Tangiri (@herrytangiri) reported

    @Fidomobile please waive my 50.40 suspension fees. I request. I never received any mail or message regarding it. I have been a loyal customer to you for more than 3 years. Account # 799098173

  • 9209Vj Jagan vm (@9209Vj) reported

    @Fidomobile Very poor customer service. After 1.5 hours on being on the call. Service never completed. Really pathetic

  • hootsketi Gleck Hootsketi (@hootsketi) reported

    @Fidomobile Pissing people off with advertising midstream on their favorite podcasts is no way to attract business you mopes....i know i will never use any of your products in the future for sure

  • judes1487 Jules 👩🏻‍🔬 (@judes1487) reported

    @Fidomobile Hi, is Fido’s network down? I’ve got 4 lines with you guys and all LTE networks stopped working!

  • JordanJSparks Jordan Sparks (@JordanJSparks) reported

    I contacted my bank IMMEDIATELY after @Fidomobile told me they were stealing my $100. I full 100% do NOT recommend doing business with them. They continued to charge my account for MONTHS after my contract was already over and charged me 2 Full Months of Service after ..(ctd)

  • ingrittavares Ingrit tavares (@ingrittavares) reported

    @Fidomobile is the most disrespectful company that I ever saw. Delivered my phone to the wrong address and now they are offering me refurbished phone. After contacting them more than 10 times they can't solve the issue

  • deahgee AkoHoSi Dada (@deahgee) reported

    Yo @Fidomobile whats up? No network suddenly????

  • RebazLaw Rotten Tomato (@RebazLaw) reported

    @Fidomobile I read all the documents sent to me via email thoroughly, Including Mobile service agreement & payment program agreement. It does not include the promotion. you guys are charging me full price while your website says it's on clearance. does that sound like a fair treatment to u?

  • katie_hay6 Katie Hay (@katie_hay6) reported

    @Fidomobile @FidoSolutions Hey, Fido - 5 days to solve a voicemail issue seems a bit long ....

  • I_Am_Heldden Heldden Byumvuhore (@I_Am_Heldden) reported

    @Fidomobile will have you on hold for 2 hrs, only for the customer care agent to come back saying 'sorry' & that they can't help Pretty much, we should call unto God because @FidoSolutions is not in the business of explaining to their customers the discrepancies in their bill 💀

  • haigtweets Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

  • hootsketi Captain Hootsketi VonShumperflumpkin (@hootsketi) reported

    @Fidomobile You mamalukes totally ruined the downloadable @ConwayShow in podcast form with your ads at the beginning, ending and throughout the middle of his show. "Thanks a lot"....i will certainly never be a customer of yours you goblins..

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