Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ashwilmar ash 灰 (@ashwilmar) reported

    random service outages and @Fidomobile. name a better duo

  • shivanshg_93 Shivansh gupta (@shivanshg_93) reported

    @Fidomobile @FidoSolutions Which they said is done and it would show up in the bill. But june bill was of $113. After talking to customer service again on 18 June when i got bill i was told that due to system error the changes didn't go through & the changes would be done today.

  • CITIZEN_GUJ Citizen (@CITIZEN_GUJ) reported

    @Fidomobile I have just ordered a mobile and found out that other people with that mobile are facing issues. I want to cancel that order as I am yet to receive the shipment confirmation. Possible or should I wait for the shipment to come and don't accept it?

  • miari_khaled Khaled Miari (@miari_khaled) reported from Oakville, Ontario

    @Fidomobile worse experience ever ,almost to complete 5 yrs here with lot of slow Internet and bad coverage ,am trying to login and use internet but useless ,bad feeling to resist all this time ,I think it’s time to change the service provider :(

  • aahmed826 Ali Ahmed (@aahmed826) reported from Ottawa, Ontario

    I don't know who needs to know this, but @Fidomobile has the worse cellular service today! No outgoing calls. This used to happen only occasionally, now it is happening for longer. Horrible service. That's all.

  • hullodereo heheh (@hullodereo) reported

    @Fidomobile Hi Fido! I'm looking to get an internet plan for my house but I'm getting a blank screen. Is it possible that that page is down? Please let me know! And if it's up can you link the website please?! Thank you!

  • DeniseWhorms daphne's daughter (@DeniseWhorms) reported

    Anyone else having issues paying Fido online? This has been happening for the last 2 months. @Fidomobile

  • phillipderosa phillip derosa (@phillipderosa) reported

    @Fidomobile Disappointed un Fido phone support, sending me to store with invalid codes. Long story but when you sell a phone to someone and offer a deal, you should honor it.

  • _johnnordstrom EpikLeafFan (@_johnnordstrom) reported

    Thanks for the awful services @Fidomobile. Now I can't do my job without a working phone..

  • devIntheWeb Vicky (@devIntheWeb) reported

    Looks like @Fidomobile doesn’t have the habit of honouring the offer to their customers. Their words change within a matter of hours. Extremely disappointed with their service after being their customer for 2 years! Beware of their customer service. #disappointed #fidoscam

  • cru_pal Krupal Patel (@cru_pal) reported

    $50 Credit for referral pending since last 6 months, even after resubmitting the same referral form more than twice within the last 6 months. Horrible service team. No satisfactory response from the customer service team nor the social media team.@Fidomobile @FidoSolutions

  • sphexi Sphexi (@sphexi) reported

    @Fidomobile congrats, it took two calls and an in store visit but you've lost a customer 👍

  • Mohamed17374660 Mo (@Mohamed17374660) reported

    Utter disappointment over @freedomesupport service. I activated a prepaid SIM card on 5th July. No incoming calls, I am still waiting for a resolution. Now after 5 days network team says they issued a number which was already ported out to @Fidomobile

  • shivanshg_93 Shivansh gupta (@shivanshg_93) reported

    @Fidomobile @FidoSolutions I had changed my plan from $55 - 6+2gb to $55 - 25gb on May 21 2021. My 6+2 gb plan had a promotional $10 discount which was removed when i changed it. But the same day i asked the customer service to revert it to my old plan which had the $10 discount.

  • PranayGandhi03 Pranay Gandhi (@PranayGandhi03) reported

    @Fidomobile its been over a month and I am still waiting to hear back from Fido on the issue#244356. All the details have been provided through the email, as requested. Kindly share an email address where i can escalate the concern.

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