Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Toronto, ON | 2 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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SomewhereFarAway|°•
(@TinaLuvy) reported
@FidoSolutions @Fidomobile I have 4 signal bar No it seems to work find when i send myself a sms. I tried to delete the sms cache and i think it is working so far. Thank you Claudia and have a good day
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Pamela
(@CuratedbyPamela) reported
I have been relentlessly harassed by your billing department after cancelling my phone service @Fidomobile - you are a terrible company. I'm hopeful to be the next article in a long line of great journalistic reporting about the mess that is the monopoly of cell phone carriers
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DD
(@DragonbornDrums) reported
So @Fidomobile has a Refer A Friend program offering both people a free month. Been going on since May (but I never heard a thing). I convinced Jordyne to switch to Fido, and the following night, I found out about the program from an email. Now they tell us we can't benefit. Wtf?
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Albert Feghaly
(@albertfeghaly) reported
@Fidomobile After discussing the issue a second time with Fido's agents, got to the same conclusion as the first time: Fido's policies completely prohibit their agents from using empathy and assess situations on a case-by-case basis. This is unjust, callous and wrong. Exploring alternatives.
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Alice Jen
(@asjen) reported
@FidoSolutions @Fidomobile : My husband, who has a phone with my Fido plan, was out walking earlier night (in Toronto) when he got a text message saying he activated roaming service in the US. But he did not and was not in the US. Any idea how this happened?
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Pavan Patel
(@patelpavan61) reported
The worst Internet provider in Canada @Fidomobile. If anyone looking for Internet service please don’t choose Fido Internet even if they are offering free service for year. @FidoSolutions @Fidomobile
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Anne MacDonald
(@Canuck1949) reported
Very upset with @Fidomobile account for charging me $30 roaming charges for 3 text messages. Never had this happen with a telecom company before. I will be buying sim card for new country from now on.
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Chris Rumig
(@ChrisRumig) reported
@Fidomobile your service is brutal for 45.5 degrees North -79.9 West..most times all weekend NO service in an area that should be LTE coverage.
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Fido Solutions
(@FidoSolutions) reported
@TinaLuvy @Fidomobile Hmmm, does this happen if you send yourself an SMS? Also, how many signal bars do you have at the moment? -Claudia
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Mehak
(@Mehak0401) reported
@Fidomobile U changed my plan without giving me any notification. I had certain free international call minutes and now I can't see them in my plan. You have charged me for international calling in the last billing cycle. This is unfair! Share email ID where I can put a detailed complaint.
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Salman saliya Munshi
(@Saliya_sallu) reported
@Fidomobile Fido scam. I used Fido since 2 year. From now on (January 2021 to till date ) Fido charged me long distance minute. For the matter of fact I never used any long distance minutes. Still Fido added 15$to 20$ every time in my billing cycle. It’s not a good strategy Fido.
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Jessica.Shock
(@Jessica_ShockTO) reported
@FidoSolutions @Fidomobile internet is down at eglington and Scarlett . I have online class I am missing
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Mom Off Duty
(@MomOffDuty_CDN) reported
Is the @Fidomobile website down today? Or is it just my account?
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Citizen
(@CITIZEN_GUJ) reported
@Fidomobile I was offered a special plan (and my choice of the financed phone online) by winback and then by twitter team. Based on that promise I switched from Freedom to Fido but now one of your representative here is telling me that the promise can't be fulfilled. Pls help.
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SomewhereFarAway|°•
(@TinaLuvy) reported
Is it my phone or is it @Fidomobile I keep getting "couldn't send message" but i do have service. It has been doing that for a while now. Did all the update ect
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