Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ottawa, ON | 3 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Toronto, ON | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jaydip Patel
(@JaydipPatel5596) reported
@Fidomobile hello,i want to cancel my Mobile number.please help me
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Sofia Fareed
(@Baby_Brown_Eyez) reported
@Fidomobile for some reason my online account has been suspended I am trying to pay my bill yet now have to wait 3hrs+ in the customer service line. Horrendous customer service indeed!
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nenad lukic
(@RealNenadLukic) reported
@koodo just switched to @Fidomobile because of how garbage your call back service is. Who's ever idea call back was should get fired for incompetence.
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Himanshu Kackar
(@Himkack) reported
@Fidomobile @FidoSolutions Your service is very poor. For the past week there have been multiple internet outages at me place. If you want to complain really time is more than 2 hrs. This is the level of costumer service.
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Sagar
(@Sagar91315227) reported
@Fidomobile The worst service in BC . The worst staff . They don't pick the call whenever try to reach them .
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Bin Cai
(@BinCai6) reported
@Fidomobile With your pool services and how stubber your customer service is, lots of your customers will choose to leave fido, especially the loyalty customers, I will bring all family members out of fido.... bye bye fido. Good luck
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Emma
(@Emma32316326) reported
@Fidomobile My network isn't working I can't even call *611
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Christina
(@christinayoub19) reported
@FidoSolutions @RawatBhoomi @Fidomobile Your internet has been slow these past few days, my friend is with Rogers and she’s having the same issue. I can hardly send a WhatsApp message, it’s extremely slow.
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Prabu
(@Prabu28645569) reported
@Fidomobile Agent told that they will connect with Manager and disconnected the chat. I have never had this worst customer experience. Whether there is any way to take this matter legally ?
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jake
(@Jayminape) reported
@Fidomobile why ******** does listening to a voicemail the worst system i’ve ever experienced i am currently doing it and it is literally making me suicida
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Tejas kaklotar
(@TKaklotar) reported
@FidoSolutions @Fidomobile I used Fido for 10 days but due to network issue at basement, I switched to another network. Then why my bill is still showing. 15 days are trial period.
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X
(@Xjjc1990) reported
@Baby_Brown_Eyez @Fidomobile Contact @AstroCyber4 to recover your account immediately. His service is genuine and trusted
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Kirk
(@SoulKirk) reported
@Fidomobile Is this customer service? My phone won’t charge anymore! It just lost its charge around 6%. Help!
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MITTAL CHANDE
(@CHANDEMITTAL) reported
@Fidomobile Placed order for iphone 12 on the fido website twice. The credit is charged twice and there is no order confirmation and website would just loader/progress bar for ever. Fido customer service don't agree that there is any problem with there website. So frustrated!!
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Terence vander Woude
(@TerencevdW) reported
@Fidomobile FIDO SUCKS! You have zero care for your customers. I have been a customer for 25 years, since the beginning, and for $100 questionable charge, they refused to discuss a credit. I am on hold for 45 MINUTES and will be repeating this post for the entire time.
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