Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DennyHowell20 Denny Howell (@DennyHowell20) reported

    @Fidomobile Do you have 10GB plan? And where can I get support?

  • DarrenDerwood Derwood (@DarrenDerwood) reported

    @Fidomobile what the heck? 1 hour wait just to speak to customer service then I get cut off???

  • Brunmigillan Bryanne (@Brunmigillan) reported

    @Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell

  • haroldlgarroz Harold L. Garroz (@haroldlgarroz) reported

    Well, my @Fidomobile store doesn't have the phone I want, and the online store is not working (at least for me it freezes right on the "Place Order" button). I'll take this as a sign. (Though I don't know if the sign is to keep my current phone or to switch providers)

  • pyoaccessories PYO Accessories (@pyoaccessories) reported

    @Fidomobile The default wifi that was provided to me is no longer working. Its 2021 and just imagine what its like not having wifi for 10 days out of the month. Can you please explain how I pay my internet bill every month and this is the type of service I am receiving.

  • Madiary11 nuzhat (@Madiary11) reported

    @FidoSolutions Sorry, I think you've misread the tweet. I mean to say I'm regretting it very much as the number of scam calls and fraud texts/ links I recieve has gone up in huge numbers. For both me and my husband. Very disappointed at the service now @Fidomobile

  • cfl_reddit r/CFL on Reddit (@cfl_reddit) reported

    @DarshanVancity @Fidomobile Sometimes you gotta do what you gotta do to support your team

  • Ututorpro UtutorPro (@Ututorpro) reported

    @Fidomobile Hello Fido @FidoSolutions please explain my bills with the intel roaming call charge $3/min calling from Pakistan to Canada. I was told $0.50/min before I travelled here. Couldn’t find any rate agreement on your website and couldn’t login my account. Please help!

  • _tweeeet_ ◽️tweet◽️ (@_tweeeet_) reported

    @Fidomobile But why is it so slow? That’s so 10 years ago.

  • TMuhlhausen Thomas Muhlhausen (@TMuhlhausen) reported

    @chatrmobile @Fidomobile Chatr is HORRIBLE and bills every 28 day period rather than a full month I was curious as to why my dates kept changing. Now I'm trying to contact them through their app and it only leads to twitter or Facebook :/ not very professional and extremely shady without receipts

  • CindyPom Cindy Pom (@CindyPom) reported

    @Fidomobile Hey Fido, I just signed up with your service a couple of days ago, and now you’ve cancelled my number due to “fraud”. Any idea why? I can’t get through to anyone.

  • spicypham 2turnt🍵 (@spicypham) reported

    @Fidomobile I have Fido 150U and it’s sooooooo slow.

  • sierralad Kevin (@sierralad) reported

    Switched to Fido, get told our total bill would be $107.35 after taxes. First bill? $362.84! **** ALL THE WAY OFF, @Fidomobile.

  • mmmmmmcoffee Pamela C (@mmmmmmcoffee) reported

    @Fidomobile I am really disappointed with your customer service. We’ve been working on a new account opening for weeks. We’ve had nothing but trouble. And your hold time for customer service is a joke. We’ve wasted hours.

  • RnJtech20 RNJtech20 (@RnJtech20) reported

    @chatrmobile @Fidomobile YOU GUYS NEED TO GIVE ME MY SERVICE THAT I PAID $50 FOR, I NEED THIS FOR MY INTERVIEW, OR MY COMPANY IS GOING TO COST ME MY JOB AND TAXPAYERS MONEY.

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