Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 7
Calgary, AB 6
Toronto, ON 5
Edmonton, AB 4
Vancouver, BC 4
Whitby, ON 3
Wolfville, NS 3
Burnaby, BC 2
Gatineau, QC 2
Ajax, ON 2
Guelph, ON 2
Cambridge, ON 2
Vernon, BC 1
Fredericton, NB 1
Richmond Hill, ON 1
Thornbury, ON 1
Kitchener, ON 1
Winnipeg, MB 1
Waterloo, ON 1
Unionville, ON 1
Drumheller, AB 1
St. Thomas, ON 1
Surrey, BC 1
Richmond, BC 1
Blainville, QC 1
Parksville, BC 1
Port Coquitlam, BC 1
Ottawa, ON 1
Amherstburg, ON 1
La Prairie, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • TinaLuvy SomewhereFarAway|°• (@TinaLuvy) reported

    @jessiesimmonsxo @Fidomobile Still not working !!!! Calls doesn't go though

  • BorntoShineee Mr. Singh Deol #JusticeForSidhuMooseWala (@BorntoShineee) reported

    @reptilegirl207 @Rogers @Fidomobile Hope it’s working now. It was nightmare without network for more then a day

  • _catherinebooth Catherine Booth (@_catherinebooth) reported

    @Fidomobile I am in your chat help cue & it hasn’t moved in 40 min. Disconnected already so my 2nd attempt.

  • Harpreet06221 Harpreet Singh (@Harpreet06221) reported

    @Fidomobile My home internet is not working had done multiple reboot since morning but no luck. I heard you guys are restoring services. When I can expect the internet will be back. L5A mississauga @Fidomobile @FidoSolutions

  • UpLiftVancouver UpLift Vancouver (@UpLiftVancouver) reported

    Still dealing with the fallout from yesterday's #RogersOutage since my SMS & data still aren't working, yet phone calls are OK. @Fidomobile help me out here!

  • sherhockeymom Sherri (@sherhockeymom) reported

    @FidoSolutions @Fidomobile We are cancelling all 5 of our lines this week. We run a business and this is TWICE in 18 months you have cost us THOUSANDS! And a measly day worth of credit is an insult! And our home Fido internet is still down and I can’t control my thermostat!! 🤬

  • sur220194 surabhi chaudhary (@sur220194) reported

    @Fidomobile @FidoSolutions Its been 48 hours now and we haven’t got out connection back. This is ridiculous. Are we paying hefty bills for such a horrible service? @RogersHelps

  • squeegeegirl21 Squeegeegirl21 (@squeegeegirl21) reported

    @FidoSolutions @Fidomobile My phone service has been minimal and now l don't have any service. Bought a new phone had 3 new sim cards installed and can't even connect to wifi calling. I want a complete credit for every day l have been without service!!

  • camcraig Cam (@camcraig) reported

    @Fidomobile my mobile service is still out for the second day. Restarted phone. Nothing works. Downtown London. Fix it.

  • lexilouac REPRODUCTIVE RIGHTS ARE HUMAN RIGHTS (@lexilouac) reported

    @FidoSolutions @Fidomobile I still don’t have cell service

  • WaterbottleBlue blue waterbottle (@WaterbottleBlue) reported

    My data has not been working since 2 weeks ago and your phone number isn't even giving me the option of being on hold. Live agent has been missing from the start Signed up for a call back but no news. how on earth do I talk to a customer service rep? @FidoSolutions @Fidomobile

  • pbrennan1985 Patrick Brennan (@pbrennan1985) reported

    Hey @rogers and @Fidomobile it’s Friday night and I’m still without internet. No estimated time of service resuming. How much profit did you make last year?

  • weeweewong ededwee (@weeweewong) reported

    @GlobeTrekker787 @FidoSolutions @Fidomobile Same. No service in Vancouver. 2 lines on my account: one is still down.

  • DoomedVirus Virus Test (@DoomedVirus) reported

    @FidoSolutions @Fidomobile Sorry, that is not True! Internet outage still impacting me and all the fido subscribers i know in GTA. Please let us know % of people whose service is restored

  • Tweet_at_will Hasan (@Tweet_at_will) reported

    @Rogers @Fidomobile Its been 24 hours and I still cannot call anyone? WTH is this service? I want compensation for all of this.

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