Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Check Current Status
E-mail
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Grizzwaldz❎
(@grizzwaldz) reported
@Fidomobile The most interesting piece was when your Customer Service rep said I needed to have it in AIRPLANE MODE when making wifi calls :) I would like to remind you that your website does not say that ANYWHERE. If that's the case, please send and updated link to your billing protocols.
-
Dwn Brwn
(@dwnebrwn) reported
The retention person I just spoke to @Bell just said she knows they’re expensive, but I’m paying for the customer service experience just before she said “guess I can’t help you and we’re done here?”... great service. Off to @Fidomobile I go!
-
Mike Ambrose
(@ambrose2324) reported
@Fidomobile @Rogers why ******** is my internet out for the second time in a month. When my plan is up. I’ll be moving on and telling all my family members and friends to do the same. You guys are a joke. It’s 2021 get your **** figured out.
-
morgan
(@morganannvi) reported
@Fidomobile help... My internet suddenly went down 15 mins ago. Restarted modem twice and no change. Scarborough area.
-
Chakradhaar
(@Chakradhaar16) reported
@Fidomobile why am I charged for int'l calls which i never made?this is day light robbery..#6478770064 There seems to be a problem with your system which is ****** up and keeps charging us for Georgetown USA but calls are made in Georgetown Ontario, where v r and hv no one in US
-
Never Give Up
(@NeverGi38756529) reported
@Fidomobile anyone considering Fido,be careful, record every conversation, take names and details. It's all sweet when you begin, but any issues then your up against a soulless multi billion corporation who will not be responsible for any mistakes. (This is only my opinion).
-
Never Give Up
(@DaleMacLean1) reported
@Fidomobile The only way I'd consider staying with Fido is a free phone of my choice, free case, free charger, free warranty, free service for 2 years, plus a public written signed apology and a hit in my head so I'd forget why I want to leave Fido.
-
NoXioUs!!
(@_DoodLinG) reported
@Fidomobile is a cheat. They called stating various promotions and thus ported for better deals. But now when I ask them for those credits they state this isn’t mentioned and we can’t apply. Such fake service providers!!!!#fido #fakeservices #badcustomerservice
-
Craig
(@Craig17981815) reported
from
Hamilton, Ontario
@Fidomobile what gives . I have 6 lines and home internet with you guys been with you for years and trying to get any type of early loyalty upgrade is horrible. Loyalty says they can't do absolutely anything for me . Guess its time to bring my lines over to tells one by one
-
Chakradhaar
(@Chakradhaar16) reported
@Fidomobile Pl confirm how are you compensating for outage on Apr19, i have 2 numbers 6477850064 and 6478770064 , got the new bill with no credits whatsoever..You guys are crooks!
-
Mayank Singhal
(@mayank260287) reported
Worst customer service from FIDO Internet, a different response from them on every call and chat @Fidomobile @RogersWireless
-
Dwn Brwn
(@dwnebrwn) reported
The retention person I just spoke to @Bell just said she knows the services are expensive but I’m paying for the service... going to be honest have only received bare minimum service from bell. Off to @Fidomobile I go!
-
Radical Self Acceptance - Performance Coaching
(@Springboardpa1) reported
@Fidomobile what is fido doing for customers who were negatively impacted by the service outage? I have multiple phones & internet with you.
-
PEEL REGION
(@BramptonBars) reported
@Fidomobile @FidoSolutions - Is your APP broken? Its not working or launching.
-
Bharath
(@bharathbkd) reported
@Fidomobile @FidoSolutions Will there be credit to bill due to Apr 19th outage?
Check Current Status