Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 14 |
| Toronto, ON | 13 |
| Burnaby, BC | 5 |
| Surrey, BC | 3 |
| Ottawa, ON | 2 |
| Mississauga, ON | 2 |
| Edmonton, AB | 2 |
| Victoria, BC | 2 |
| Langley, BC | 2 |
| Sherwood Park, AB | 2 |
| Etobicoke, ON | 1 |
| Brampton, ON | 1 |
| Calgary, AB | 1 |
| Markham, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| Woodbridge, ON | 1 |
| Kitchener, ON | 1 |
| Kingston, ON | 1 |
| Aylmer, ON | 1 |
| Burlington, ON | 1 |
| Brantford, ON | 1 |
| Dawson Creek, BC | 1 |
| Kelowna, BC | 1 |
| Coquitlam, BC | 1 |
| Maple Ridge, BC | 1 |
| North Vancouver, BC | 1 |
| Abbotsford, BC | 1 |
| Sidney, BC | 1 |
| Richmond, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Bhavesh Thakkar
(@bhaveshnthakkar) reported
from
Halton Hills, Ontario
@Fidomobile @FidoSolutions I placed an order for a SIM card on 11/15 under a winback program and have been waiting for it to be arrived since then; multiple follow ups involved long waittimes & holding the line forever STII NO RESOLUTION A/C# - 946956414 #fido #rogers
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@Fidomobile Yup just spoke to customer retention which confirmed that the corporate evil overlords have tied the hands of staff to fix any billing problem by creating a strange workaround that returns my money in 6 months, pfft. I’m so NOT surprised that you’re keeping my money 6 months
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Theresa
(@TCLiddell) reported
Been on hold with @Fidomobile for close to an hour for a billing issue where they’ve overcharged me. First two calls they simply disconnected me and told me to call back. 🥴😵💫
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@UN_Women @Fidomobile for your activism flags, please support #16days please change your headers and icon to reflect your support for women
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sree
(@srikanth_3110) reported
Not able to contact Fido customer service(1-888-481-3436) , @Fidomobile @fido as we have some credit on current bill which was not applied on bill. Please look into it. Thanks!!
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Ankit Agarwal
(@AgarwalAnkitkr) reported
@Fidomobile Someone called me yesterday from ur team after I ported to another network. When I asked her what is the offer she hung up the phone. No point of her calling me when bringing back client was never the intention but only making outbound call was....lol
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Natalia Díaz
(@NataliaDiaz_D) reported
@Fidomobile has charged me wrong twice. Been on the phone for 3 hours and no one answers. What am I supposed to do? Keep paying more for a service that barely works???
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@Das1986Priyanka @Fidomobile @WAGE_FEGC It’s too late they’ve already waded into diversity and inclusiveness check out their rainbow flags. I definitely think they need to step up their game considering they charged me for a service I’m not using, they’re going to pay me back over six months though so lucky me 🙄
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CHRIS T
(@chris_trinidad) reported
@Fidomobile have been waiting for over an hour after sending in the authentication to enable Fido Support to attend an issue I am having since Nov 28. Short code SMS is NOT working after switching to Fido. I was working previous to the move to Fido!!!!
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(((Matthew Kofsky)))
(@MKofsky) reported
@Fidomobile I just tried calling tech support and apparently it says that you are “exceptionally closed” lol… online it says your customer support is open for another two hours. Glitch in the system?
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service! Call rep lies! I was told I will see credits on my bill and not on agreement. Now my bill is here and no credits that were promised on blackFriday.
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile How is this my fault?I have now run out of options to avail Black Friday offers from other network providers. You guys couldn’t even communicate that the device is not in stock & I would have cancelled the contract & gone with some other providers offer while there was still time
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Priyanka Das
(@Das1986Priyanka) reported
@bhaveshnthakkar @Fidomobile I am just waiting for this contract to get over in 2 years and will move to any other network provider as soon as possible. No coming back to this trash ever again. Biggest lesson learnt. A company that over promises beyond their capability.
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Usama
(@UsamaFarrukh3) reported
@Fidomobile worst customer service. Just for little commission rep lied to me and sold me something I never agreed too and now I’m being billed without any credit that were promised.
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Mayank Bhargava
(@Mayank4685) reported
@FidoSolutions @Fidomobile no way to connect with fido customer care. Chat unable to connect to customer care and phone are 3 hrs plus wait time. Can someone from the team care to contact?
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