Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mississauga, ON 2
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • skimzyyy RoYan (@skimzyyy) reported

    @Fidomobile @Fidomobile what the hell is happening to your customer service contact line? Wait time is almost an hour without a call back. Also, I want to suspend my account for a while.

  • 2076ckm10 Bear Dog (@2076ckm10) reported

    @Fidomobile @Deepind32050694 You are a fraud company. Wont return calls. Wont help. We are trying to cancel our contract and can't talk to anyone or get a call back. I am going to keep posting until this gets done. We will never use Fido or Rogers because of this.

  • ThiaBaybee Aѕнα (@ThiaBaybee) reported

    @Fidomobile FIDO, PLEASE FRIGGEN FIX YOUR CALLBACK FEATURE MY GOD. All I keep getting is endless voicemails with NO actual calls coming through. How the hell do you get in contact with humans at this company? I’m switching to bell next week. I can’t stand these people.

  • CamCrookston Cameron Crookston (@CamCrookston) reported

    @Fidomobile You suspended the service of my 79 yo mothers cellphone without notice and when I call for supper your lines are so busy you can't even schedule a call back because your lines are so busy your automated system just hangs up on me

  • act4sp Act IV (@act4sp) reported

    @Fidomobile why do you force people to switch to 5G for home phone service ‘at no additional cost’, then proceed to charge $85 for the change and hang up automatically when customers call support due to ‘high call volumes’?

  • SeanHanleyTO Sean Hanley (@SeanHanleyTO) reported

    @Fidomobile I’ve been in touch with your care dept and they are unable to cancel it. After 30 minutes they told me to use your online assistant but I just get a response saying it cannot cancel an order for pickup at a store. I’m tired of the run around and would like this fixed please.

  • iamkmpk وحشی (@iamkmpk) reported

    @Fidomobile @Fidomobile So we need “appointments” to activate our sim now? We can’t dial in to do that like with other carriers? Can’t afford that? I believe I made a right choice moving away from Fido. Poor user experience. Poor customer service.

  • saurabhmkj Saurabh Mukherjee (@saurabhmkj) reported

    @Fidomobile since you said you are real person, call back options are not for same day, it’s for after 2 days. that itself sucks. that’s the lowest level any company can go in terms of customer support. what happens if the call is missed for any reason, wait another 2 days & this goes on?

  • theonlyhumphrey ʜ ᴜ ᴍ ᴘ ʜ ʀ ᴇ ʏ (@theonlyhumphrey) reported

    @Fidomobile in what world do you have to wait the next day for customer service support?????? Wth am I paying for?

  • iamkmpk وحشی (@iamkmpk) reported

    Moved from @Fidomobile to other carrier and was lured back by the customer retention just to be disgusted again by the “customer assistance” when activating the sim. Why run a company if you don’t have the funds to assist customers?

  • wyntyre Ak-Sar-Ben Knights (@wyntyre) reported

    @Fidomobile please quit calling me like 8 times a day! I don't have a Fido account and never have had one.

  • FranciscaVerg16 Francisca Vergara (@FranciscaVerg16) reported

    @mrxisonx @Fidomobile Fido is a scam. They can't possibly charge us a fee for this. It's okay to lose service, but charging a fee is the last straw! I have a 5G-compatible phone, and they still charged me! This deserves a massive collective complaint!

  • 2076ckm10 Bear Dog (@2076ckm10) reported

    @Fidomobile we have been trying for several days to cancel our contract with Fido Mobility. We cannot connect with an agent and we can not cancel in store. They will not call us back when we schedule a time. Roger's even hung up on us! Anyone have any suggestions?

  • mrxisonx Mr. X (@mrxisonx) reported

    @Fidomobile Considering we got our warning of this a month ago or so. I call BS on your 6 months buffer. And tacking on a 80+ fee is not customer care. It's greed. Maybe Rogers/Fido should focus less on virtue signalling and do less scummy fee's.

  • wyntyre Ak-Sar-Ben Knights (@wyntyre) reported

    @Fidomobile I've been trying to hahahaha! The stupid phone menu won't lemme talk to a human

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