Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • sierralad Kevin (@sierralad) reported

    Hey @Fidomobile, I ordered a SIM card for my son's phone three days ago. Still haven't got the "your order is ready" email. Is there an issue? Are SIM cards on backorder like my phone was, and you don't want to tell me?

  • lucyqian01121 lucyqian0112 (@lucyqian01121) reported

    @Fidomobile I would like to file a formal complaint with Fido management for their roaming charges. Basically the customers are charged for roaming at $15 per day regardless if they use this service. This is totally unacceptable.

  • Lisazhou18 Lisa zhou (@Lisazhou18) reported

    @Fidomobile @FidoSolutions today our home doesn't have internet service, is it still in repairing?

  • RamsHouzz Matt Stafford's Left Arm (@RamsHouzz) reported

    Who are these magical people that win all these prizes with @Fidomobile ?? Do they exist? I've literally had them forever and never won anything.

  • Doing_wats_rite Doing what's right. (@Doing_wats_rite) reported

    @Fidomobile : I realize I'm no longer your client. However, if you continue to harangue me - and more particularly, my kids - even having been asked to stop, I'll issue a formal complaint to the @CRTCHearings. And a criminal complaint to @calgarypolice for harassment. #Enough

  • JT3sha3v JT (@JT3sha3v) reported

    1/2 @Fidomobile absolutely disappointing with your service. I've been a loyal customer for a long time. Turned down the offer from @Bell recently to stick with you. Now I found out my price was increased for all my lines. And that's after the massive outage you had recently.

  • SHReK_The_Jeep SHReK the Jeep🇨🇦 (@SHReK_The_Jeep) reported

    I've been a @Fidomobile customer for about 15 years, maybe more 🤔 and today I'm considering switching providers. A popup on their app offered me 30gb for $48 but when I went to accept it, it showed 30gb for $70. 😡 Fido specialist says "loyalty" offers vary ... What!?

  • behnamvajar behnamvajar (@behnamvajar) reported

    @Rogers @Fidomobile @chatrmobile I am extremely disappointed with your customer service regarding this waiving. I guess it was just a marketing show-off!!!

  • manyfacesofeve_ The many faces of eve (@manyfacesofeve_) reported

    Dear @Fidomobile I don't want to ask jack because jack doesn't know jack about what I want to do. I need to connect to a real person which I can never do when you MAKE me ask jack who doesn't know jack!

  • do74do Ghada Omar (@do74do) reported

    @Fidomobile Would Fido ever support Apple Watch????

  • simplet11 abimbola ibidapo (@simplet11) reported

    That my bill is higher and I called to get it corrected and I was told that I made long distance calls, this long distance has always been part of my plan, no extra changes. @Fidomobile did not inform me that the change in plan will affect any other thing. I was never informed

  • MortifExtol Wilmer Cørønadø (@MortifExtol) reported from Oakville, Ontario

    Dear @Fidomobile, there's no online services for prepaid users, there's no module for topping up the account, I cannot even register my credit card! Seriously, I need to fix this! I can't believe that the (only) solution is to switch to postpaid! Thank you!

  • Camilo_8Jimenez Camilo Jiménez (@Camilo_8Jimenez) reported

    @Fidomobile Hi I'm having issues with my mobile data connection. Is there a chat to ask for a solution?

  • mg_yates Maria G Yates (@mg_yates) reported

    @Fidomobile we're in Europe and my partner has lost his phone. Need to cancel/stop plan. can you help please?

  • pradithj pradith jayanthy (@pradithj) reported from Windsor, Ontario

    @FidoSolutions Taking my words back @Fidomobile You have been disastrous in customer satisfaction. @FidoSolutions

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