1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Fido
  6. ❯
  7. Outage Map
Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More
Check Current Status

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • lonerstoner6941
    lonerstoner69420 (@lonerstoner6941) reported

    @Fidomobile @FidoSolutions I LOST MY JOB DUE TO THE COUNTRY WIDE OUTAGE AND FIDO REFUSES TO ADMIT RESPONSIBILITY. When I as a consumer chose Fido, I chose them with a certain expectation that my services would be provided. THEY WERE NOT. Not only were they not provided...

  • cyril0
    Cy Cyril (@cyril0) reported

    @Fidomobile So are you ever going to tell us how critical infrastructure received a software update on a monday morning? Patches NEVER get issued on Mondays in enterprise, so what really happened? How much of our data was stolen?

  • PushmeetK
    Pushmeet Kohli (@PushmeetK) reported

    @FidoSolutions That is just crazy. Giving credit equivalent to the fee of one day of service!! How about you ask your customers how much money did they lose because of your service being out for that day? Clearly shows how much you care about your customers! #fidooutage @Fidomobile

  • lonerstoner6941
    lonerstoner69420 (@lonerstoner6941) reported

    @Fidomobile @FidoSolutions I explained I needed more time to pay my bill as I lost my job and they refused saying once my payment extension passed I would be cut off. All because they didn’t provide the service I pay for. Now let me explain how bad this has affected me.

  • AniHajderaj
    Ani H. (@AniHajderaj) reported

    @farahng @Fidomobile Nah the service with fido is good, just sucks it costs such a premium

  • PushmeetK
    Pushmeet Kohli (@PushmeetK) reported

    @FidoSolutions @Fidomobile giving customers credit equivalent to a fee for one day is not enough. Thats just crazy! How about you ask your customers how much money did they lose because of your service being down for that day? This is totally insane and unfair. fidooutage

  • MannGhumman
    Mann Ghumman (@MannGhumman) reported

    @Fidomobile Hi, My data is still not working.

  • lonerstoner6941
    lonerstoner69420 (@lonerstoner6941) reported

    @Fidomobile @FidoSolutions They also did NOT Warn customers of any outages, any potential outages or that “routine” updates could even cause such an outage. If I knew the service I pay for on a monthly basis could be cut off at any moment like that for such a routine thing...

  • libraryzombie
    Libraryzombie, Urban Hermit - 🇨🇦🥄🧶🐱⛤ (@libraryzombie) reported

    Hey @Fidomobile , got my new phone, followed your instructions for setting up the new SIM, copying data from old phone to new one, updating the SIM, but I have no phone/data working on new phone. Help?

  • DaleJr288
    Laura Feeney (@DaleJr288) reported

    @iqster @richard680news @Fidomobile Darn well better be my FIDO service interruption backlogged me I'm still returning calls.

  • Willillillillil
    Will R. (@Willillillillil) reported

    @FidoSolutions I called the fraud department today again and left a message again and again. Not available. And normal customer service is not able to help me because I can't access my account - my account has been suspended because of THAT FRAUD ISSUE!!! Unbelievable. @Fidomobile 2/2

  • JeffInVanBC
    Jeff Vickers (@JeffInVanBC) reported

    Are there any phone companies in Canada that still have people that answer the phone to respond to customers? My contract with @Fidomobile is up and they no longer provide this customer friendly service.

  • Koooobie
    KOOBIE (@Koooobie) reported

    13th at uncle sams ...... on to the next one s/o to @Fidomobile for the continued support

  • cyril0
    Cy Cyril (@cyril0) reported

    @exulicus @FidoSolutions @Fidomobile I am more interested in the consequences of the update's impact, why was the update applied to all production infrastructure on a Monday morning? How specifically did the update affect your network and wtf guys? This is ridiculous How could you let this happen?

  • lonerstoner6941
    lonerstoner69420 (@lonerstoner6941) reported

    @CircularLogic89 @Fidomobile @FidoSolutions Correct. But as a company they should let consumers know that such a “minor” ( in their words) update could cause such a major outage. We were not made aware before and not until hours into it.

Check Current Status