Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 6
Mississauga, ON 3
Parksville, BC 3
Montréal, QC 2
London, ON 2
New Westminster, BC 2
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Ottawa, ON 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1
Bradford West Gwillimbury, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • randompplad Andy (@randompplad) reported

    @Fidomobile when will your outage be fixed???

  • mnemonicovrload mnemonicovrload (@mnemonicovrload) reported

    @DecaireRobert @Fidomobile Apparently the Rogers cell network is having widespread problems today. My phone currently can't connect to the SpeakOut network either (MVNO that runs on the Rogers cellular backbone). It was showing 2G service until I rebooted my phone, now no service at all.

  • MrsB63834685 Mrs.B (@MrsB63834685) reported

    @Rogers @Fidomobile Im not able to send my child with disability to school today because of your failure. As a parent of a disabled child, I need to be constantly available to the school in case of an emergency. Since they will be unable to reach me today, my child misses school.

  • AmandaArbour Amanda Arbour (@AmandaArbour) reported

    @RogersHelps @Fidomobile is also not working. Two of our phones are not working and it's been over 2 hours!

  • Eldshe Sherri eldridge (@Eldshe) reported

    @RogersHelps @Rogers @Fidomobile anyone know when the heck this is going to be fixed? Over 13 hours without service or an answer as to when this is going to be fixed is completely absurd. Give your customers an answer

  • QQ23280405 Q.Q (@QQ23280405) reported

    @Fidomobile Fido Network in Edmonton Alberta is not working

  • Patri_Lombardi Patri (@Patri_Lombardi) reported

    @Fidomobile NOW FIDO IS DOWN? How am I supposed to call my clients.... time to switch to another service provider i guess. This is so bad! ALL MORNING!

  • MatJimbo Johnny (@MatJimbo) reported

    @RogersHelps @Rogers and @Fidomobile can you pro-rate my bill based on your outage? #fidodown #rogersdown #rogersoutage

  • burlingtondavid David Vandenberg (@burlingtondavid) reported

    The irony that I got my @Fidomobile bill today and @Rogers and Fido have been down all day. Every person affected should get a month’s credit on their bill statement. This is crazy. Causing lots of problems connecting with our community friends who access our food.

  • MatJimbo Johnny (@MatJimbo) reported

    @Rogers and @Fidomobile can you pro-rate my bill based on the outage? #rogersoutage #fidodown

  • kylet19 Kyle Thomson (@kylet19) reported

    @FidoSolutions @Fidomobile what is going on?!??It’s been 5 hrs and no internet, text or cell service? That’s crap ! Some of us have business we use our phones for ! You’re gonna cost me my job !!!! I want a response to this and a credit to my account !

  • vipulme80776273 vipul mehta (@vipulme80776273) reported

    Mobile network completely down from last night @FidoSolutions @Fidomobile

  • ehdubzzz Adultish Gambino (@ehdubzzz) reported

    Yo @Fidomobile and @Rogers. Fix up!

  • TeekPr Prateek Guddoo (@TeekPr) reported

    @Fidomobile @FidoSolutions I almost missed my exam, how much more longer will it take for me to get my network back?

  • Desi_Panjabi1 Amaa (@Desi_Panjabi1) reported

    @ReymeKaur @Rogers @Fidomobile I think you can claim compensation if No network provided to business customers

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