Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • MisterJF1989 Jimmy Ferrari (@MisterJF1989) reported

    @Fidomobile how am I supposed to pay my bill when your site is down?

  • wastegyalll wastegyalll (@wastegyalll) reported

    @rogers @fidomobile what's the point of having a win-back team when you provide even more trash service?

  • NahNahNahtahlee nah nah natalie 🦇 (@NahNahNahtahlee) reported from Vancouver, British Columbia

    Oh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇

  • behnamvajar behnamvajar (@behnamvajar) reported

    @Rogers @Fidomobile @chatrmobile I am extremely disappointed with your customer service regarding this waiving. I guess it was just a marketing show-off!!!

  • karangarg87 Karan Garg (@karangarg87) reported

    @Fidomobile I had taken my number before I boarded from India so did not visit any store before taking number and wasn't informed in detail what the plan is, or to take care of this problem in advance. On compassionate grounds, request for your consideration of a rebate in my billing.

  • tty007 Jessy Ledg (@tty007) reported

    @Fidomobile hey fido, it's impossible to reach you by phone for support anymore, you are creating billing issues and we can't REACH AN AGENT? Your studid Ask Jack us USELESS.. Best way to loose your customers. I am out.

  • 1099Sujii _sujii_1099_ (@1099Sujii) reported

    What's with the device upgrade thing with fido @Fidomobile. Do they actually give one? I placed my order on August 1st and they ghosted me completely after that. they will lure the customers for an upgrade in plan to get a device but the device never comes to u..****** service!!

  • dcartwright999 Diana Cartwright (@dcartwright999) reported

    @manyfacesofeve_ @FidoSolutions So agree. I just tried contacting someone at Fido and all I could get was Jack. And possibly a call back tomorrow. When i tried to chat a message that they couldn't put me a queue as too busy. Horrible service @Fidomobile

  • Elevated_States Evan Ashley (@Elevated_States) reported

    @Fidomobile Yo @Fidomobile whats going on?? Its been 5 weeks since I ordered a phone upgrade. And nothing from you. This is the worst service Ive ever had from a phone company.

  • manyfacesofeve_ The many faces of eve (@manyfacesofeve_) reported

    @dcartwright999 @FidoSolutions @Fidomobile Yep. That's what happens when you automate very thing half the time it doesn't work. I said call back I times out ..twice. finally get a person on the phone get hung up on...twice. and it's almost everytime not once ina while , so frustrating

  • do74do Ghada Omar (@do74do) reported

    @Fidomobile Would Fido ever support Apple Watch????

  • iran_vancouver Free Iran Women Association - Vancouver (@iran_vancouver) reported

    @Fidomobile Thank you so much for your support. @Fidomobile , Iranians won’t forget this, #Mahsa_Amini , #Iranianwomen

  • NS2k11 Nite Shift (@NS2k11) reported

    @Fidomobile what's going on with your home Internet in Ajax (L1T 3B4) area? My work calls are dropping, pages are lagging, security camera is losing connection. Can you send a service truck out to check? I know @Rogers trucks are here - 5.65Mbps download speed. Is this a joke?

  • Behrad90199862 Behrad (@Behrad90199862) reported

    @Fidomobile @FidoSolutions Hi . I have a problem with my phone number. Can you help me please

  • Camilo_8Jimenez Camilo Jiménez (@Camilo_8Jimenez) reported

    @Fidomobile Hi I'm having issues with my mobile data connection. Is there a chat to ask for a solution?

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