Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • jodellefsdj Jodelle De Jesus (@jodellefsdj) reported

    Scheduled a @FidoSolutions @Fidomobile tech to come replace our broken modem. Waited night & day. Tech came in the evening without a modem. Wtf is the point of troubleshooting w/ the specialist & reporting we don't have a modem only for tech to come not knowing we need a modem?

  • TommyOutlaw1984 ʎɯɯoʇ o (@TommyOutlaw1984) reported

    @kyleandrewphoto @Fidomobile Never had a problem w Telus

  • PriyanathDan1 Priyanath Dan (@PriyanathDan1) reported

    @Fidomobile Where to raise a security issue?

  • jonathanrauhio Jonathan Rauhio (@jonathanrauhio) reported

    .@Fidomobile I turned down a winback offer for our two lines yesterday from @koodo to stay with you. Don’t let me down!

  • SamkitS364 Samkit Shah (@SamkitS364) reported

    I don’t understand like to get the customers back you just give them whatever deals to get you target but then never care enough for them to actually stay with @Fidomobile. They’re telling me the same story of 3 months wait for credits since June @Fidomobile which was 7 month ago

  • HotasTwitt Chaitanya Hota (@HotasTwitt) reported

    @Fidomobile Hi Fido Team, I've ordered Pixel 6 pro last Dec 30 2011 and today is Jan 25 2022 and I still don't receive it. can someone help me with this regard?

  • babydoook nsvb (@babydoook) reported

    Fido internet is down again @FidoSolutions @Fidomobile 👀 we’re losing hours and $$$ from work because of this FYI

  • AnkitaK52363453 Ankita Kapoor (@AnkitaK52363453) reported

    @Fidomobile hey I'm unable to open the homepage/ my account details page on your website after signing in from last 5 days. Also, I'm unable to contact your customer representatives. please HELP ME!

  • paullapkin Paul Lapkin (@paullapkin) reported

    Hey @Fidomobile @FidoSolutions my Internet just stopped working. Looks like there is an outage in the Downtown Toronto Area. When will we be back online? #HomeInternet

  • babydoook nsvb (@babydoook) reported

    Internet outage everyday - @FidoSolutions @Fidomobile talked to different Fido agents unable to provide solution 👎

  • ate_cass22 Cassandra Li 🏳️‍🌈 (@ate_cass22) reported

    @Fidomobile The service around the Tilbury Area in Delta BC is severely lacking! Cant get more than one bar of service! Is there something going on with the network?

  • Pramod70318613 Pramod (@Pramod70318613) reported

    @Fidomobile : Hi team. I mistakenly overpaid the monthly bill using my credit card. Can I have it refunded by a cheque to my address ASAP? Please help

  • DanielE07729416 Dave Williams (@DanielE07729416) reported

    @Fidomobile How do I file a complaint? I was offered a phone upgrade on Sunday and told I would be called back. Now get calls from Fido multiple times a day and as soon as I answer I’m hung up on. When I call in I’m told nothing is on file about a phone upgrade. Change providers?

  • sibaditya Sibaditya Maiti (@sibaditya) reported

    @Fidomobile @FidoSolutions I have paid extra amount in my previous month bill and cancel my account. Please help me to get the credit back.

  • justa_girl_TO Say Mwah (@justa_girl_TO) reported

    @macauleigh @Fidomobile Same! Help!

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