Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More

fido Hero Image

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Ottawa, ON 2
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • YVRSharePoint Vancouver Sharepoint (@YVRSharePoint) reported

    @Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with

  • GarfUrbanism Garfield Wayne (加菲), PhD (@GarfUrbanism) reported

    Had three horrific conversations with 2 utility service providers @Fidomobile and an academic institution today @ucanwest. Glad I have options to change my service plan & select another school to continue my Exec. Edu. Nobody pays attention to customer service anymore?

  • Onelovepeace7 Straker (@Onelovepeace7) reported

    @Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions

  • mhar2004 SuperBat (@mhar2004) reported

    @Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!

  • DeFrancKdefranc Kathryn DeFranc (@DeFrancKdefranc) reported

    @BruinsSandi @Fidomobile @FidoSolutions So very sorry Sandi!! That is Horrible!!

  • 0xmeraux13 0xMeraux13 (@0xmeraux13) reported

    @Rogers @Fidomobile What's up with your network! Issues started about a month ago S/W Brampton, now almost everywhere! Full LTE+ signal, data almost useless.

  • TVFanatic8 TV Fanatic (@TVFanatic8) reported

    @Fidomobile I understand the outage is not the company's fault. However 6 days of not internet service, with no informative updates or effective temporary solutions is. Customers are in the dark about why its taking so long and the same cookie cutter response is not sufficient.

  • DdayUnicorn Doomsday Unicorn (@DdayUnicorn) reported

    @Fidomobile @Google There is a clear & well documented issue with the Pixel 6 Pro. Multiple websites have articles regarding the screen spontaneously cracking with NO physical/outside damage. Mine cracked IN MY HAND whilst scrolling. Yet you refuse to fix it. Unacceptable. 1/2

  • NatalieCarlino Nattt 🇺🇦 (@NatalieCarlino) reported

    Two separate calls, 45 minutes later and @Fidomobile customer retention keeps hanging up every time a costumer service rep transfers me. A complete waste of my morning.

  • anthony_t_1999 Anthony Thompson (@anthony_t_1999) reported

    Hey @Fidomobile why are you only offering some customers extra free data due to the week long power outage in Ottawa? I was told it is not possible despite knowing several other customers who you helped.

  • UdbhavZaroo Udbhav (@UdbhavZaroo) reported

    @Fidomobile Poor Customer Service. Encouraging Fraudulent shops who sell Fido. I bought two new lines and I was promised my setup service fee will be waived off but that's not the case and when I talk to cust. care to help me out they said they can't and store has all excuses.

  • whatAndelikes what Ande Likes (@whatAndelikes) reported

    @Fidomobile been Troy to speak to a live agent but it keeps telling me you are closed. Then tells me weekends hours are 9-5pm..help!

  • KabirKhurana12 Kabir Khurana (@KabirKhurana12) reported

    @Fidomobile Is there a planned maintainence going on..since app and website logins are down and till what specific time would it be on.

  • UdbhavZaroo Udbhav (@UdbhavZaroo) reported

    @FidoSolutions @Fidomobile Appreciate the quick resolution Van from your team could provide me. I wish all your customer support staff had the same intent. Thankyou so much

  • _BrianMahoney Brian Mahoney (@_BrianMahoney) reported

    Is it just me or is @Fidomobile 's data spotty on weekends? Fine Monday to Friday, crappy on weekends. They must turn the power down on Saturday and Sunday.

Map Check Current Status