Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • nelsonstreetlad Denis Viens du Lac (@nelsonstreetlad) reported

    @Fidomobile I have been trying to reach Fido all afternoon by phone, online chat and Twitter message to cancel one of my cell phone lines but no one answers. Why is that? What is your problem?

  • irialk Irial Kennedy (@irialk) reported

    Hey @Fidomobile . I was just kicked off live chat after waiting almost an hour!! I really need you to stop sending me marking material in the mail. This is the 4th time that I am trying to stop this. We can't even get the service you provide at our current address!!!!

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @DondeBelle1 @Fidomobile You will need to contact customer service to make the change. You should note that there's a migration fee for the switch between the plan types

  • alexjuy Alex Juy (@alexjuy) reported

    @Fidomobile I keep getting tons of missed calls and I think my number is being spoofed. Any help to stop that?

  • Daniels8Alex Alex.Daniels8 (@Daniels8Alex) reported

    @Fidomobile I have been a customer since 2014. Every 2 years when signing a new contract, Fido would always give you something for being a loyal returning customer. Apparently that is no longer the case and customer loyalty is not worth anything. Why would you encourage hopping?

  • Saad97i Yami (@Saad97i) reported

    @Fidomobile @FidoSolutions I got a write off of $87 when I switched my line from Fido to freedom mobile 2 years ago, I settled my bill with Fido when I was switching to Freedom. Can you please help me? I can’t get any car loan because of this write off

  • AliSBT21 Ali Khan (@AliSBT21) reported

    @Fidomobile It's joke nothing poor service , poor deals bad extra service just wasted time

  • adarshem adarsh (@adarshem) reported

    @Fidomobile Wouldn't a customer expect an email when his add-ons or plans are about to expire?

  • monkeytree1974 Joseph Lirette (@monkeytree1974) reported

    @Fidomobile am needing to cancel one of the phone plans on my account. How do I go about getting that done

  • neelarosee نیلا (@neelarosee) reported

    if you wanna wait 2.5 hours on hold then have the agent hang up without getting any service call @Fidomobile :/

  • amardeep0033 Amardeep Singh (@amardeep0033) reported

    @Fidomobile Hi ! I want to switch to fido . I talked with your chat team , they were very rude And just offered same plans from website. My friend switched to fido and got amazing deal.

  • MrtKaram Martin Karam (@MrtKaram) reported

    @Fidomobile black friday #promotions are an absolute #scam. If you are a #LOYAL customer you cannot benefit unless you make an upgrade. And the amounts they advertise differ from one store to another!

  • CrazySteveC Steve (@CrazySteveC) reported

    Who is going to reimburse me for lost incoming your data services are down? @Fidomobile

  • realtworoosters Warren (@realtworoosters) reported

    @Fidomobile I had a lengthy chat today with a promise of a fee change, asked for a transcript. 4 1/2 hours later no transcript. Help please

  • MinaMcKay79 MaighreadMcKeigh (@MinaMcKay79) reported

    @Fidomobile THANK YOU. Sincerely, a resident of Hope who does not have internet access currently because Shaw is down

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