Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Cinthya Galvan
(@CinthyaGalvan1) reported
And here’s the WORST part: THIS HAPPENED A MONTH AGO and they still haven’t refunded me!! Absolutely ridiculous and unacceptable. What kind of service is this, @Rogers @Fidomobile?
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🪷 Aisha Millions 🪷
(@aishiebabiee) reported
Anyone with a mobile account with @Fidomobile double check your bill from the end of June to July you might have a random $80 fee... They've decided to no longer use 3G network (about time)
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Seba-RVR
(@seba_rvr) reported
@Fidomobile The problem is that I won’t be in Canada at that time. Since I’m leaving before the 4 weeks, I need you to refund my money earlier or in some other way.
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Seba-RVR
(@seba_rvr) reported
@Fidomobile I need to speak with a support agent. The chat is telling me to call 1-888-481-3436, but when I call that number, they say they're having trouble coordinating to call me back. Can you help me?
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AudRey
(@reyaudd) reported
@Fidomobile Billing problem and your AI chat won't let me reach customer service. The phoneline also refuses to let me make an appointment to talk to someone. Literally can't reach help. This isn't okay.
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AudRey
(@reyaudd) reported
@Fidomobile Still "having trouble" scheduling a call-back. I'm getting really frustrated! :(
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Intrepid Critic
(@Who_knewit) reported
@Fidomobile ok, I'm not digging the new phone service thing you have. I need to cancel one of the lines I have and now is the only free time I have, yet it's telling me I have to wait till tomorrow to talk to someone. That's not cool.
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Cihad Keskin
(@CihadKeskin10) reported
@Fidomobile It’s impossible for me to call that number from abroad without a Canadian line. You must offer an alternative. I won’t keep paying for a service I can’t use. I’m trying to resolve this fairly—please help me cancel or provide another solution.
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AudRey
(@reyaudd) reported
@Fidomobile Both the chatbot AI and phone AI cut me off, saying they're unable to make an appointment for a customer service representative to call me. I've been trying for days and keep getting the same message.
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No Wing Politics
(@shahparth17) reported
@Fidomobile Your officials at store told me my phone is compatible with new 3g retd. (Interaction# 12434132361), yet you charged me $84 for non compliance.. Why should I pay fine when I was told wrong info from store itself? Its cheating. I can actually take you to court. Help!
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rajesh
(@rajeshtwee) reported
@Fidomobile they charged me 70 CAD for using 3G service but why Fido gave initially 3G sim when I my phone is 4G compatible. Please take action on the issue 437-910-1057
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Diana Yaz
(@DFYdigital_) reported
After 15 years of service, it is time to part ways @Fidomobile . My patience has run out.
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Assiduous
(@MrsC72) reported
@Fidomobile What we need done to the account can't be done on our end, it must be done on Fido's end of things. I need a phone number to reach a live customer service agent/supervisor/manager. The appointment call back has been a failure 3x now. Need a solution other than call back.
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thrill3
(@thrill3) reported
@Fidomobile Reach out 4 on Wed. Horrible once call is done have to setup another appointment like today's mess up,and now have issues with latest bill Endless loop of issues
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AudRey
(@reyaudd) reported
@Fidomobile Can't reach customer service, probably because my account is cancelled. But I'm still getting billed! Help!