Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 4 |
| Toronto, ON | 4 |
| Ottawa, ON | 3 |
| Vancouver, BC | 2 |
| Deep River, ON | 1 |
| St. Catharines, ON | 1 |
| Terrace, BC | 1 |
| Aberdeen, BC | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqui
(@Budcat) reported
@Fidomobile I received a long distance charge on my last phone bill for a 25 min call to Nicaragua. I spoke to a Fido representative and he insisted that Fido’s records indicated that this call came from my phone. I have never called Nicaragua nor do I even know how.
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lex // BLM
(@lexilouac) reported
@Fidomobile hey my service has been really bad since last nights storm
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Alex🧍♂️
(@ym1Arkcxne) reported
@Fidomobile @FidoSolutions ******* wifi sucks ***
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rseth.ca
(@ca_rseth) reported
@Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?
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Rupleen Girn
(@ladysaini) reported
@Fidomobile Hi Fido! I am a seriously dissapointed customer! I really hope I can be helped with my major issue. I made a switch from Rogers to Fido but after my experience, I want to go back to Rogers!
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H
(@heyheyyou00) reported
@Fidomobile I am NOT a Fido customer but I have received EIGHT calls from your marketing team in two weeks (1877). Calls don't even connect when I pick up so I can't tell them to stop. This is now HARASSMENT. It's an abuse of chatr customers.
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Rupleen Girn
(@ladysaini) reported
@Fidomobile I had 1000 international minutes included in my plan, I'd pay around $35 monthly, and this months bill I got charged $650 included tax! THAT IS INSANE. Had called Fido and they are no help! I am begging for something to be done please!
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KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
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Kulveer
(@Kulveer35939698) reported
@Fidomobile It was not even mentioned in my agreement that add on service is valid for 2 years. This whole thing gave me so much mental stress. (3/3)
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Andrew Harvey
(@andrewmharv) reported
@Fidomobile My Fido internet has been down for 2 days. I've had to tether to my phone and use its data, which rapidly depleted my data for the month. Given you are my internet provider, surely there is some way you can compensate my data use this month??? Pls and thank you.
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Rajveer Singh
(@rajveersinghsa) reported
@Fidomobile Fido don’t want to keep it regular customers, they provide offers only for new customers. Now it’s time to move another network.
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Kulveer
(@Kulveer35939698) reported
Add on services provided by @Fidomobile are very shady. They never notify you on the app about the add on services expiration dates. Not even the salesman told me that my international calling add-on service is only valid for 2 years. This cost me $1700 in my last month bill(1/3)
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Veronica
(@vbemiy) reported
@Fidomobile after 20 years of ridiculous customer service 🙄 I finally decided to cancel a service that only asks me to pay more every year and do not value loyalty. I received my last bill and I asked them to email me a copy as I no longer have access to the my account t to
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Rupleen Girn
(@ladysaini) reported
@Fidomobile My bills are paid on time every month, I have never had any infraction on this account, please I am begging, please void the charges PLEASE. Hope to hear from the Fido team soon! Thank you.
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Waqar Khan
(@AWaqarK) reported
@Fidomobile is internet down in Mississauga (Meadowvale Village) area.
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