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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Craig17981815
    Craig (@Craig17981815) reported

    @Fidomobile what gives . I have 6 lines and home internet with you guys been with you for years and trying to get any type of early loyalty upgrade is horrible. Loyalty says they can't do absolutely anything for me . Guess its time to bring my lines over to telus one by one

  • Springboardpa1
    Radical Self Acceptance - Performance Coaching (@Springboardpa1) reported

    @Fidomobile what is fido doing for customers who were negatively impacted by the service outage? I have multiple phones & internet with you.

  • 1_tongzz
    1Tongzz (@1_tongzz) reported

    @Fidomobile @ShayLia_ @Elisapie Why u service always get problems???

  • DaleMacLean1
    Never Give Up (@DaleMacLean1) reported

    @Fidomobile after a nightmare of a week dealing with inept customer service. Canceled contract, dropped to 45$ basic plan and 5 days later after not getting what I was promised, charging me 1500 thinking the bill is finally correct, I get 1st bill for 137.77 after only 5 days

  • Craig17981815
    Craig (@Craig17981815) reported from Hamilton, Ontario

    @Fidomobile what gives . I have 6 lines and home internet with you guys been with you for years and trying to get any type of early loyalty upgrade is horrible. Loyalty says they can't do absolutely anything for me . Guess its time to bring my lines over to tells one by one

  • KayEl_Naushera
    KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile Glitch in Ericsson software caused outage in Rogers/ Fido/ Chatr. U hv a 99.9% uptime guarantee frm Ericsson & u compensate only 1 day 2 customers Cheats. #Head customer service Rogers, #CEO Rogers-poor show on customer service/ delight. Canada's worst Telecomnewtork

  • DaleMacLean1
    Never Give Up (@DaleMacLean1) reported

    @Berry_xox @Fidomobile I was charged 1500 for a phone I returned. Fido took no responsibility for their customer service that made false claims and promises leaving it to me to have to deal with finally days later,I've proved I'm not a liar.

  • DaleMacLean1
    Never Give Up (@DaleMacLean1) reported

    @Craig17981815 @Fidomobile I hate companies that treat customers like fido does.

  • morganannvi
    morgan (@morganannvi) reported

    @Fidomobile help... My internet suddenly went down 15 mins ago. Restarted modem twice and no change. Scarborough area.

  • MeanGirlGremlin
    Mississauga City Hall Is Corrupt (@MeanGirlGremlin) reported

    My cell service is with @Fidomobile (@Rogers) and I only just noticed that there are no numbers set for call forwarding. Two phones, same problem. What's going on?

  • DaleMacLean1
    Never Give Up (@DaleMacLean1) reported

    @Berry_xox @Fidomobile After all the games what's funny is they kept asking if they can help me find a new phone and contract. Lol. No apologies, no talking any responsibility and supervisor being offended that he was called on it.

  • NeverGi38756529
    Never Give Up (@NeverGi38756529) reported

    @Fidomobile If you gave me free of charge the phone of my choice and a new one every year, a free case, free warranty, free charger, and 2 years free service, a written public apology, and a hit to my head so I'd forget this weeks experience, then I may consider staying with fido

  • ambrose2324
    Mike Ambrose (@ambrose2324) reported

    @Fidomobile @Rogers why ******** is my internet out for the second time in a month. When my plan is up. I’ll be moving on and telling all my family members and friends to do the same. You guys are a joke. It’s 2021 get your **** figured out.

  • DaleMacLean1
    Never Give Up (@DaleMacLean1) reported

    @Berry_xox @Fidomobile After having cell service since cell phones came out I've paid to Roger's 30000 to 60000 dollars.

  • BramptonBars
    PEEL REGION (@BramptonBars) reported

    @Fidomobile @FidoSolutions - Is your APP broken? Its not working or launching.

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