Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 5 |
| Mississauga, ON | 2 |
| New Westminster, BC | 2 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
| Ottawa, ON | 1 |
| Bolton, ON | 1 |
| Montréal, QC | 1 |
| London, ON | 1 |
| Barrie, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
| Fort MacKay, AB | 1 |
| Prince Rupert, BC | 1 |
| North Vancouver, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lakshay Malhotra
(@Lakshay26873531) reported
@Fidomobile I am a new customer and a student in canada. I just received bill for second month and it shows extra long distance calling charges but i was shown 50 min left out of my 1500 min when i last checked the app before month end. So can you please help as it is huge amount
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Freddy Kreuger
(@FreddyKreugs) reported
@SheldonLee007 @Fidomobile @FidoSolutions Are u having issues bro? Same here. Internet connection showing full bars but apps are not loading properly
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Imran Mohammed
(@imranmalang) reported
I had a genuine issue & was chatting with @Fidomobile chat support agent. Guy was supposed to get back but disappears. What a head ache🤕. #fido
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Dominic Lamoureux 🧙♂️⚗️
(@RicheetZen) reported
@Fidomobile what is happening with the service this week? Cant make calls our take messages. 2 different days same situation.
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Yousaf Ihsan
(@yousafihsan) reported
@Fidomobile My Home Internet is down for 3rd time.
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Umsz
(@therealher20_) reported
WORST CUSTOMER SERVICE @Fidomobile 14 years for nothing
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Traveling Lawyer
(@globetrotterlaw) reported
@Fidomobile nice try to keep me on hold for an extended amount of time simply because I have a complaint against one of your business practices. #roamlikehome is a scam
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syd muddy 🍉
(@SydMuddy) reported
@Fidomobile I am trying to call ANY store for help in southern Ontario and none of your stores are answering. Online says they’re all open so I don’t understand what’s up. Help??
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Sheldon Li
(@SheldonLee007) reported
Is the cable internet down? @Fidomobile @FidoSolutions
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harrylamba
(@harrylamba) reported
@Fidomobile tried DM, but you need to understand this is a tech issue. for 3 days continued Ask Jack, Live chat, twitter have been used - with no luck
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Rama
(@AlaghbarRama) reported
@Fidomobile do you have a help line I can talk to? I have an urgent problem and unable to find a number to contact.
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
@Fidomobile u getting issues with civerage around east york toronto rn?
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 5- He/She told me that <<<Can you please contact back again by disconnecting the chat and connecting again as my system has technical issues>>> ??? And when I disconnect (At 12:09 am) and try to re-connect by chat, I got a message in chat window that it is out of business hours!!
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Doing what's right.
(@Doing_wats_rite) reported
@FidoSolutions @Fidomobile @FidoSolutions Nope. Let’s keep this public so everyone benefits. You offer 25G for $45 for returning customers. Why not to current customers? What did I do wrong, except for expecting you to treat me like you want me to stay? Why make me leave just to come back?
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