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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Huntingdon, QC 1
Toronto, ON 2
Laval, QC 1
Vancouver, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • 2vpvp
    Vaibhav Panwar (@2vpvp) reported

    @Fidomobile I requested a call back from customer care, even after one hour of scheduled time. No one called me. What should I do?? #fido

  • kevindorfer
    Kevin ⚜️ Dorfer (@kevindorfer) reported

    Hey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.

  • schmermmmmmm
    Schmermmmmmm (@schmermmmmmm) reported

    @Fidomobile HEADS UP. Your new 1-888 contact system is horrible. You cannot speak with an agent. You must choose a callback. Atrocious service. AI rage baiting service. Drives you made. Takes days for a call back.

  • BojaReddii
    boja_reddii (@BojaReddii) reported

    @Rogers @RogersHelps @Fidomobile This issue has been ongoing since Nov 2025. I signed up for Rogers Internet at Scarborough Town Centre where Sahil Kapre (Salesperson ID: 14010302) promised a $75 bill credit to my Fido account in the 2nd billing cycle. #CustomerService

  • Jo39908254
    Jo (@Jo39908254) reported

    @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful

  • traaashpanda
    Chelle (@traaashpanda) reported

    It’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.

  • leaky766
    leaky (@leaky766) reported

    @RealKiTsKorner @Fidomobile @Rogers Unreal isnt it ? Shockingly bad customer service ......

  • pratapT7
    pratap (@pratapT7) reported

    @Dishaaa29 @Fidomobile Come back to india for better service

  • JMazda26
    Jennifer (@JMazda26) reported

    @Fidomobile I’m having trouble getting the support to help with my mobile! Your customer service team is not helpful at all?!!!

  • howardruns
    Howard Bailey (@howardruns) reported

    @Fidomobile & @Rogers, UR mobile customers would appreciate U configuring customer service support queues 2 call us back, rather than have us wait on the phone for extended periods of time (unless U call first thing in the morning) Please add your hours to after hours recording

  • 1111SpiritualBb
    Anonymous (@1111SpiritualBb) reported

    I have NEVER had such a negative experience with a phone company as I am having with @Fidomobile THE ABSOLUTE WORSTTT COMPANY !!! WORST CUSTOMER SERVICE - WORST EVERYTHING

  • JasmeetWalia10
    Jasmeet Walia (@JasmeetWalia10) reported

    @Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!

  • joshie2424
    Josh Robins (@joshie2424) reported

    @Fidomobile It got fixed. Fido refused to acknowledge it was your cellular system. Once articles came out your company did something. Terrible service.

  • eranxah
    Royal Caribbean Terrier 👑 (@eranxah) reported

    @JollySweets @Fidomobile @VirginPlus It's ridiculous. The explanation is hilarious "in order to improve our service offering, we're charging you 5 bucks. Thanks for being a longtime customer!".

  • LaylasWorld2
    Catching the Lies / Candidate for Prime Minister (@LaylasWorld2) reported

    @Fidomobile @carlycahcah that is BS i have tried too get a call back numerous times!!!!! never call when scheduled. what the hell kind os service is this????? How come we cannot get onto the site?

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