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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Canuck1949
    Anne MacDonald (@Canuck1949) reported

    Very upset with @Fidomobile account for charging me $30 roaming charges for 3 text messages. Never had this happen with a telecom company before. I will be buying sim card for new country from now on.

  • albertfeghaly
    Albert Feghaly (@albertfeghaly) reported

    @Fidomobile After discussing the issue a second time with Fido's agents, got to the same conclusion as the first time: Fido's policies completely prohibit their agents from using empathy and assess situations on a case-by-case basis. This is unjust, callous and wrong. Exploring alternatives.

  • tskomro
    T Skomro (@tskomro) reported

    Oh @Fidomobile your help desk is awful.

  • ChrisRumig
    Chris Rumig (@ChrisRumig) reported

    @Fidomobile your service is brutal for 45.5 degrees North -79.9 West..most times all weekend NO service in an area that should be LTE coverage.

  • FidoSolutions
    Fido Solutions (@FidoSolutions) reported

    @TinaLuvy @Fidomobile Hmmm, does this happen if you send yourself an SMS? Also, how many signal bars do you have at the moment? -Claudia

  • ShashersLife
    Shannon Mischuk (@ShashersLife) reported

    Hanging in the mall, listening to the @virginmobileusa staff tell the customer that @Fidomobile wreaks people’s credit and will hurt you getting a house. #hmmm interesting fakes tactic #Virginmobile @CFFairviewMall #canada

  • livingburrito
    shaaqolaan (@livingburrito) reported

    Yeah i think it’s time to cancel all my lines with @Fidomobile

  • _HouseofNemesis
    بوٹا Nemesis مسیح🌈 (@_HouseofNemesis) reported

    @Fidomobile Switching from Fido to Virgin Plus. Your customer service sucks.

  • BertrimJames
    Taylor James Bertrim (@BertrimJames) reported

    @Fidomobile honestly did you just send me an email saying how "it's hard times and fido wants to help" thrm younthteat to cancel my fido account that's never been canceled in 10 years.... I will be done with this junk service by next year.

  • CITIZEN_GUJ
    Citizen (@CITIZEN_GUJ) reported

    @Fidomobile I was offered a special plan (and my choice of the financed phone online) by winback and then by twitter team. Based on that promise I switched from Freedom to Fido but now one of your representative here is telling me that the promise can't be fulfilled. Pls help.

  • Saliya_sallu
    Salman saliya Munshi (@Saliya_sallu) reported

    @Fidomobile Fido scam. I used Fido since 2 year. From now on (January 2021 to till date ) Fido charged me long distance minute. For the matter of fact I never used any long distance minutes. Still Fido added 15$to 20$ every time in my billing cycle. It’s not a good strategy Fido.

  • iamkarank010
    Karan Keswani (@iamkarank010) reported

    Worst customer service @Fidomobile 👏🏻

  • Rutvijknows
    Rutvij (@Rutvijknows) reported

    @Fidomobile I am really disappointed when y’all registered an “illegal” charge on my account tagging it as a long distance charge. I’m not gonna pay for something I haven’t used. If you can’t fix this breach, I’ll pull the plug from Fido.

  • Twitali4
    Twitali (@Twitali4) reported

    @Jaspree99730036 @Fidomobile Their customers service sucks 😤

  • derekbowen
    GPITMAN (@derekbowen) reported

    Come on @koodo why beat around the bush. If an existing customer calls and says they can get a better plan @Fidomobile for the same price just give them the deal, even more so when the spouse got the deal without a problem 4 days ago. #failing customer service.

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