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Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Huntingdon, QC 1
Toronto, ON 2
Laval, QC 1
Vancouver, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • EmdNojan306
    Nojan Emd (@EmdNojan306) reported

    @Fidomobile can you all imagine my voice mail is in French and I can’t get a hold anyone until Tuesday at 3:30pm. Because Fido’s customer service is in Indian. I have been with Fido for 20 years

  • MrRobot2023
    Yakamoz (@MrRobot2023) reported

    @Fidomobile Trying to cancel my service, but there’s no way to speak to a human. No appointments until next week, when I’ll be out of Canada. Very frustrating.

  • evanoftheyukon
    Evan (@evanoftheyukon) reported

    @Fidomobile My issue is that I'm with Bell right now, and I haven't moved my number over (thankfully). This means that I'm stuck with a temporary Fido number that I would need to pay to port out to another provider. So I'm forced to call in order to cancel.

  • Who_knewit
    Intrepid Critic (@Who_knewit) reported

    @Fidomobile please switch me back to LTE. This switch to "5G" has made my phone slower, everything takes longer to open, chatgpt takes forever to give answers now. Podcasts just stop streaming as I randomly lose service. Switch us back, 5G isn't ready and it sucks.

  • eraseing_woman
    Canadian Woman 🇨🇦 (@eraseing_woman) reported

    Just opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.

  • subhanus
    Sunil (@subhanus) reported

    It's been 3 months since I cancelled, yet @Fidomobile continuous to charge my credit card every single month. your customer service is non-existent. You haven't resolved my past billing disputes, but you keep creating new ones. Stop charging me and clear my past disputes now !

  • richbreath420
    richard breath (@richbreath420) reported

    @Fidomobile does not want to help any customers

  • EmdNojan306
    Nojan Emd (@EmdNojan306) reported

    @Fidomobile hi everyone my voicemail is still is on French and Fido Indian customer support said it was fixed. It’s not

  • Chi_raaag
    Chirag Jain (@Chi_raaag) reported

    @Fidomobile I am trying to PORT my number from FIDO to other carrier and your customer service(Aman) they are just disconnecting my call. Meanwhile you guys are just overcharging for nothing. If this is the thing i will escalate this issue and will not pay my bill.

  • gabani36
    F Gabani (@gabani36) reported

    @FidoSolutions @Fidomobile My phone line was cancelled without notifying me of the consequences and now the support team is not able to solve the issue.

  • xalmeida12345
    Michelle Almeida (@xalmeida12345) reported

    @Fidomobile Activating the plan is easy, but cancelling it is a huge bureaucratic process. This is an abuse and a lack of respect for foreigners who use the service. But I want to make it clear that I will not pay anything. I ask that you act with decency and cancel the charges.

  • lschira
    Leanne Schira (@lschira) reported

    @FidoSolutions @Fidomobile @fidoso so he just waited over 2 hours on hold and they now just disconnected him.... HELP!!

  • sreebuildss
    Sree (@sreebuildss) reported

    @Fidomobile You charged me 126$ instead of my normal monthly fees. Trying to reach your support since last 2 days. No luck, no call back. Before I go other routes I want to try here.

  • Oma2414
    Oma (@Oma2414) reported

    @Fidomobile @FidoSolutions I’ve called 12+ times about charges for services that were never activated or used. Your notice says you received “no response” from me, yet I’ve repeatedly contacted customer service, billing, and collections with no resolution.

  • EmdNojan306
    Nojan Emd (@EmdNojan306) reported

    @Fidomobile another week went by and my voicemail is still in French. No support from Fido. I have been placed on hold for hours

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