Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Elaine Hoekstra
(@ElaineHoekstra) reported
@Fidomobile I have been on hold over 30 minutes. Please make it stop. The pop music has looped and I am ready to switch carriers. WTF
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile to make matter worse as I am currently waiting on hold, who thought it was a good idea to have that awful playlist. You think your customers want to be serenaded during long wait times.
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r/CFL on Reddit
(@cfl_reddit) reported
@DarshanVancity @Fidomobile Sometimes you gotta do what you gotta do to support your team
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Mad Ask
(@sharktatoe) reported
@Fidomobile Been a customer for a long time, me and my wife, plans coming to an end soon. Who do I email about a couple new phones and plans, since I have been a customer for a long time I expect a special deal, not the advertised ones.
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ro
(@RumWeazley) reported
Im going to sue @Fidomobile some day i know it, you have the worst customer service and the most deceiving sales people
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Pamela C
(@mmmmmmcoffee) reported
@Fidomobile I am really disappointed with your customer service. We’ve been working on a new account opening for weeks. We’ve had nothing but trouble. And your hold time for customer service is a joke. We’ve wasted hours.
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Kevin
(@sierralad) reported
Switched to Fido, get told our total bill would be $107.35 after taxes. First bill? $362.84! **** ALL THE WAY OFF, @Fidomobile.
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vishal arora
(@arovishal) reported
@Fidomobile It has been exactly 9 days since I joined Fido and I am already thinking to switch.First called tech support to fix the speed. Today when I saw my credit report I was surprised to see Fido did two hard checks without my permission! BEWARE new customers
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Bryanne
(@Brunmigillan) reported
@Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell
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nuzhat
(@Madiary11) reported
@FidoSolutions Sorry, I think you've misread the tweet. I mean to say I'm regretting it very much as the number of scam calls and fraud texts/ links I recieve has gone up in huge numbers. For both me and my husband. Very disappointed at the service now @Fidomobile
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile your internet service is horrible my modem has been down for 3 days. Your wait times are more than ridiculous. I have to wait an hour to speak with someone.
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chumeister
(@chumeister2011) reported
@Fidomobile You emailed me a survey twice since I left Fido asking why I left. The link to start the survey is broken..... That's one of the reasons I left
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Mike Stankowitsch
(@mstankowitsch) reported
@Fidomobile I am trying to login to my account and it keeps saying it is temporarily unavailable
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Harold L. Garroz
(@haroldlgarroz) reported
Well, my @Fidomobile store doesn't have the phone I want, and the online store is not working (at least for me it freezes right on the "Place Order" button). I'll take this as a sign. (Though I don't know if the sign is to keep my current phone or to switch providers)
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Cindy Pom
(@CindyPom) reported
@Fidomobile Hey Fido, I just signed up with your service a couple of days ago, and now you’ve cancelled my number due to “fraud”. Any idea why? I can’t get through to anyone.
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