Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DarrenMachalek Darren Machalek (@DarrenMachalek) reported

    Cell providers need to do better. I got a great offer to switch. So I called @Fidomobile to see they can match, after 15+ years of loyalty they told me no. So I switched providers. Now I get a call from Fido begging me to come back. Maybe treat your customers right the first time

  • hungaro_andre André 🌤 (@hungaro_andre) reported

    @vwmannn @Fidomobile @FidoSolutions I have Fido too, and I also got a charge for Roaming in the U.S this month, despite the fact I haven’t got not even close to the US border in months, if not more than a year now. Luckily it was only $8 and they’ve refunded me after I contacted them via online support.

  • Foxy923 Ryan (@Foxy923) reported

    @Fidomobile is the home internet outage going to be fixed soon? Must not be wide spread since I can’t find any info on it.

  • Gofredo10 Go-fredo (@Gofredo10) reported

    @Fidomobile Don't don't go with this cell service.. Terrible service #avoidfido #fido

  • xkeeshaye Nay (@xkeeshaye) reported

    @Fidomobile hello what is going on with your accessories system? It seems to always be down. Accessory payment program.

  • ayushghimire Ayush Ghimire (@ayushghimire) reported

    @Fidomobile Made a wrong reporting to @TransUnion regarding some late payment that wasn't associated with my account. Coz of this, my credit is getting bad. Fido noted my complaint on 12 April and asked me to wait for 3 weeks. I called Fido today.. was told nothing has been done.

  • Jamiepage1000 Jamie Page (@Jamiepage1000) reported

    @Rebecca_King77 @Fidomobile Ouch. I hope so too. That sucks big time!

  • G_Beauregard Griffin (@G_Beauregard) reported

    @Fidomobile @FidoSolutions @Brightstar I pay a monthly fee for premium device protection on a Galaxy S20. My screen is broken and needs to be replaced ASAP. I filled out a service request but have not received any information on where to take my phone for repair!

  • St0rm0fSw0rdS J Weston (@St0rm0fSw0rdS) reported

    @Fidomobile @FidoSolutions The worst phone company in all of Canada strikes yet again..... Can someone explain to me why the My Account won’t work? Tried to sign in through the webpage. Says I need an account number to get onto the website? This company is a complete joke.

  • bogwitchteeth balkan witch 🕷 (@bogwitchteeth) reported

    Had "No Service" off and on daily for the last month since the GTA Blackout, thanks @Fidomobile! Good to know I pay $50 a month for utter **** and can't use my phone! <3

  • Sriniva66701551 Srinivasan1 (@Sriniva66701551) reported

    @Fidomobile @jdutchermusic @haviahmighty I'm extremely aggravated after discussing the matter with your support representatives and would like to get this matter escalated to the Senior leadership.

  • Adeeb_PawsUp 🌞 (@Adeeb_PawsUp) reported

    @Fidomobile why cant i login to my account? Im sure of my username and passeord

  • AemarNassir Aemar Nassir (@AemarNassir) reported

    @Fidomobile refund for the one day! I got $3 back on my bill???? Who are you kidding???? I lost $$$ worth of business because of the service disruption? How about I donate the $3 back to you?!!!

  • Manveer86076429 Manveer Kaur (@Manveer86076429) reported

    @Fidomobile one of my friends got iPhone 12 pro max on 0$ down and i am unable to get one on 0$ down. In fact, i have been a fido customer much longer than her. Why is that?

  • jyottoor05 manjyot toor (@jyottoor05) reported

    How is it that Fido always drops the ball when it come to service and customer service. @Fidomobile

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