Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Ottawa, ON 2
London, ON 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • salsavangelista No time for magical thinking 😷🪟💉💉🚀🚀 (@salsavangelista) reported

    Hey @Fidomobile @FidoSolutions Why have I been waiting on hold for 2 hours to cancel my service? Please just let me go!

  • AudreyLaz AudFlo (@AudreyLaz) reported

    @Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected.., maybe you guys just dont want to give me my refund that was promised? Someone contact me, this is ridiculous

  • ArshitV Arshit Vaghasiya (@ArshitV) reported

    What a useless customer service @Fidomobile @FidoSolutions. Tried calling them several times and was in queue for like 30-45mins and no response. Don't go for Fido.

  • Deepsingh0210 Prabhdeep Chhatwal (@Deepsingh0210) reported

    @Fidomobile one of the worst customer service in Canada. They don’t value customer time and despite escalation there is No response from them.

  • phlow519 Ben H (@phlow519) reported

    @FidoSolutions @Fidomobile I upgraded to a recertified s21 about 27 days ago and haven't noticed a amixrofracture on screen, calling support from my 519 area code results in hangup, the times it gets through I get disconnected in about 5 seconds before being able to do anything

  • AudreyLaz AudFlo (@AudreyLaz) reported

    @Fidomobile @Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected. Maybe you guys just don't want to give me my refund that was promised? Someone contact me, this is ridiculous

  • Peter_Chan Peter Harmony (@Peter_Chan) reported

    .@Fidomobile's customer support has been ATROCIOUS on all fronts.

  • ChrisHinman87 Chris Hinman (@ChrisHinman87) reported

    @Fidomobile Are you working on fixing the current problem internet outage in Ottawa? #nointernet #frustrated #poorservice

  • SpencerHall_ca Spencer Hall (@SpencerHall_ca) reported

    @Fidomobile scammer calling me from 289-659-8194. Feeling apprehensive and ignored from telecommunications companies. How do the Canadian customers file a class action lawsuit against the big telecommunications companies to fix these problems? @DavidLametti

  • TirthDave10 Tirth Dave (@TirthDave10) reported

    Really @Fidomobile @FidoSolutions ?? Got txt for bonus offer of additional 5 GB for loyalty plan but unable to add. Went to store and also called customer support, “as always no resolution provided”. Please don’t fool customers during holiday season.

  • traveljunkie___ Travelling Nomad (@traveljunkie___) reported

    @Fidomobile Why has no CSA been able to assist with this issue? Wifi calling in another country when I am on airplane mode and only wifi. I have been charged for this can called twice and tried talking to someone on the online chat many times. It’s not okay!

  • cryptopoop69420 CryptoNoob69 (@cryptopoop69420) reported

    @Fidomobile @FidoSolutions Corrupt company, selling plans to people on discounts and never giving them. Stupid braindead customer team service smh. #quitFido

  • nadia_nassar Nadia Nassar, she/her (@nadia_nassar) reported

    @FidoSolutions @Fidomobile Hoping you can help me resolve this. I ordered 4 bill reprints on October 25. I was told they were shipped on November 1 and I haven't received them yet.

  • DeniseWhorms daphne's daughter (@DeniseWhorms) reported

    Is @Fidomobile down?

  • microupnup Amin (@microupnup) reported

    @Fidomobile Likewize (device protection for android) by @Fidomobile is a company formerly known as Brightstar. Look at their reviews on google. Many complaints and bad reviews on how unprofessional this company is. Don't buy device protection from fido. It's a rip off..

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