Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 2
Vernon, BC 1
Vancouver, BC 1
Okotoks, AB 1
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Mississauga, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Apestersplace April (@Apestersplace) reported

    @Fidomobile Terrible service. Fido, you should be ashamed. Even after me sending them proof of broken promises, they still won't admit being wrong, nor caring enough to keep me around. #fraud

  • SketchMaster9k Pat (@SketchMaster9k) reported

    ...acknowledge this was not an ordinary situation. Yes, technically I was outside the refund period with an active sim card But only because I was strung along for months by Fido with false promises that were never fulfilled, and charged full price for the privilege @Fidomobile

  • ssaleemofficial Shezan Saleem a.k.a JO-G (@ssaleemofficial) reported

    @Fidomobile Switching my service to elsewhere asap. your customer representatives are rude and non helping. I was happy with the service but if a company doesn't believe in helping customers with their concerns and waste their time, it's no good for me.

  • thatalaina Alaina is staying home and getting fat..ter (@thatalaina) reported

    @Fidomobile why can't I do a one time gift to friend a couple of my unsused gigs of Data ? We are both fido customers, and it's paid for. Why can't this be a service.

  • SahilBa57637069 Sahil Babbar (@SahilBa57637069) reported

    @Fidomobile Have been struggling with this network for over 2 months now, Multiple calls to customer service and tech teams. Really confused team, some say modem is a problem some say area has some issue. Changed modem thrice in 2 months but still no internet. So frustrated rn !

  • s7884727 Stu (@s7884727) reported

    Okay, so @Fidomobile charging my wife $50 for 0.6gb of data overage. This is a disgrace. We called the help desk and they did nothing to help. Off to Fizz we go.

  • s7884727 Stu (@s7884727) reported

    @FidoSolutions Yes. You’re still not dealing with the issue of charging $50 for just over half a GB of data which is disgraceful. Poor form @Fidomobile

  • gill_m_s Mandeep S. (@gill_m_s) reported

    Hi @Fidomobile what is the penalty/interest if I miss my bill payment? And what do you pay if you delay refund payments? I got my account cancelled last year..and still awaiting refund. If it's for being done with every customer.. means you are using their money @ 0% interest.

  • TARO2022 T (@TARO2022) reported

    Having maybe the worst experience ever with @Fidomobile @FidoSolutions the reps are being incredibly kind but I've been on and off of hold for over 2 hours. I have a new device and sim coming and they put the wrong address even though it was inputted as the correct address.

  • PixieCannibal Pixie🎃 (@PixieCannibal) reported

    **** @Fidomobile so bad They've stripped out the customer service phone support so bad. They fully say in the menu that phone agents can no longer make certain changes and you have to do it yourself. I pay $116 a month for them to fire support agents??? Maybe not for long.

  • brandishdesign Brian Brandish (@brandishdesign) reported

    @cobrachicken27 @Brightstar @Fidomobile I've already been suckered 😒 paid into this crap for 2 years and now when it's time to use it all in getting is a hard time.

  • JMCInformation jc (@JMCInformation) reported

    @Fidomobile new customer. Why can't I access my billing? Keeps saying site is down. #Fido

  • SketchMaster9k Pat (@SketchMaster9k) reported

    I didn't ask for any free credits or anything crazy. It seems reasonable to me that I'd be offered at least a refund for the service that I never received or used. Being refused even that was the red flag that made me cancel all my lines instead of just the new one @Fidomobile

  • Kfortch Kyle Fortch (Dreamboat Ky) (@Kfortch) reported

    Words can’t explain how awful @Fidomobile is.

  • FollowLukasMora Lukas (@FollowLukasMora) reported

    The worst thing I have done in the last three months was definitely switching from @Fidomobile @FidoSolutions to @koodo ! I will NEVER recommend koodo to anyone. They can’t even put together their billing info.

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