1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Fido
  6. ❯
  7. Outage Map
Fido

Fido Outage Map

The map below depicts the most recent cities worldwide where Fido users have reported problems and outages. If you are having an issue with Fido, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

Less
More
Check Current Status

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, ON 4
Deep River, ON 1
Ottawa, ON 3
St. Catharines, ON 1
Vancouver, BC 2
Toronto, ON 4
Terrace, BC 1
Aberdeen, BC 1
Calgary, AB 1
Kitchener, ON 1
Richmond Hill, ON 1
Mississauga, ON 1
Hamilton, ON 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • _v_e_n
    櫘 🦊🍡 in CA 🎻📷 (@_v_e_n) reported

    I got charged $75 by @Fidomobile for not using VoLTE, even though my phone supports it. No help was provided, and VoLTE only worked after I switched to Bell. The notice was vague and the fee unjustified. I request a refund.

  • thrill3
    thrill3 (@thrill3) reported

    @Fidomobile I don't want to talk to a machine RUDE No option Just want to pay bill Bank paid to wrong account Horrible customer service Don't want to talk to a machine💩

  • RobynWinsEnnit
    Robyn L: Itisahwâkan (@RobynWinsEnnit) reported

    @Fidomobile Hey, Fido - can you explain please, why or how phone numbers that are blocked on your service line, can still call and leave messages/texts on the phone number that's blocked them?

  • renukamendiss
    renuka mendis 🍉 (@renukamendiss) reported

    @Fidomobile @_v_e_n Still trying to get a solution and want the refund I'm changing services

  • SchnauzerPoppa
    🍀Kevan Houlihan (@SchnauzerPoppa) reported

    @Fidomobile I've been on hold with them now for 28 minutes. It's a nightmare. If you want to save customers and your jobs, get rid of your ridiculous AI support. I'm currently looking at Bell right now. They have REAL people to help you.

  • resonating
    no justice, no peace 🏳️‍🌈 (@resonating) reported

    @Fidomobile @FidoSolutions getting hit by the $75 3G charge...despite having canceled mobile services back in Jan/Feb. Had sent an email, only to be told that I have not transitioned to an upgraded network.

  • SchnauzerPoppa
    🍀Kevan Houlihan (@SchnauzerPoppa) reported

    Hey, Happy **** Day. Just wanted to say I HATE @Fidomobile customer service. I have huge regrets for coming back to this provider. My advice, stay far away.

  • DJBryson
    Deejay Bee (@DJBryson) reported

    @Fidomobile I have a LG G8x. I used the tool you provided and it says my phone is compatible. But likely not, as my best option is GSM/ HSPA/ LTE auto. So, what is prob happening, when it loses LTE signal it flips to HSPA. And! They charged me 84.00 and won't waive the fee. Just wow.

  • SchnauzerPoppa
    🍀Kevan Houlihan (@SchnauzerPoppa) reported

    Hey, Happy **** Day. Just wanted to say I despise @Fidomobile customer service. I have huge regrets for coming back to this provider. My advice, stay far away.

  • djparfaiti
    👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑 (@djparfaiti) reported

    @Fidomobile thanks but I can’t call if my phone is not hooked up and doesn’t work I will look into store in person but I am going to cancel all my services soon if this isn’t fixed thank you

  • _v_e_n
    櫘 🦊🍡 in CA 🎻📷 (@_v_e_n) reported

    @renukamendiss @Fidomobile I have already changed. Right away I switched, the VoLTE function was automatically enabled and saved me from using any of Fido's 3G. My device works perfectly, it's Fido's policy with OnePlus and now they are charging ne for their own problem. Crazy people.

  • ddxlsha
    Dilsha (@ddxlsha) reported

    @Fidomobile I was charged my plan amount for both my lines even though both are on a temporary suspension and has been for months now (it’s still actively on the temporary suspension). When I try to reach out for support there’s only robots available and they don’t understand.

  • djparfaiti
    👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑 (@djparfaiti) reported

    @Fidomobile Thank you, please ask the tech guys to fix your website. You can’t send text to home phones. You need to unblock the system. Have a nice day.

  • Amal8710
    Amal J (@Amal8710) reported

    Your phone signal says emergency calls only and you can't call @Fidomobile right away cause they have that stupid call back service! For what? Useless! **** @Fidomobile I'm leaving 😤 the competitors have better pricing and signal!!!!

  • opinionated_fin
    Neil (@opinionated_fin) reported

    @Fidomobile But why should it apply..my device is a one plus 5g device. This is just a manufactured way of charging customers.. you're making customers leave your service by this tactic

Check Current Status