Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 2
New Westminster, BC 2
Grande Prairie, AB 1
Chilliwack, BC 1
Ottawa, ON 1
Bolton, ON 1
Montréal, QC 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • mayank260287 Mayank Singhal (@mayank260287) reported

    @Fidomobile @FidoSolutions : Worst customer service from Fido, booked a technician one week back no one arrived, internet continuously problematic. Pls help.

  • bjnagel Bart Nagel (@bjnagel) reported

    1. Decide phone bill is too big. 2. Phone @Fidomobile. 3. Wait for callback. 4. Hold. 5. Speak to useless 1st-tier support. 6. Hold ~30 mins for retention. 7. Spend 45 mins negotiating and waiting on their technical difficulties. (Nice lady though.) 8. End up somewhat satisfied.

  • PariharNiraj Niraj Singh Parihar (@PariharNiraj) reported

    @Fidomobile Just to update so that everyone has global visibility. Instead of giving solution I am being offered same services with additional Cost. Regret my decision moving to FIDO. I quit!!

  • KJess97 Kirk (@KJess97) reported

    @Fidomobile Worst Service ever. Shouldn’t take 6 hours to get ahold of customer service. Switching Providers.

  • TeamJonasMars not here (@TeamJonasMars) reported

    @Fidomobile literally DON'T GET FIDO IN YOUR LIFE. They charge you 150 dollars of international roaming when you didn't even use the service. Furthermore they have held my 150 deposit for more than a year when I ALWAYS payed on time.

  • Rickycranium69 Richard Cranium (@Rickycranium69) reported

    @FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.

  • darkumi87 Darkumi87 (@darkumi87) reported

    Is there an home internet outage @FidoSolutions @Fidomobile ? Every night for the past 8 months my internet stops working for approximately 20 minutes anywhere from 7pm to 10pm EST. This is getting tiresome

  • DustinJComedy Piemanthe3rd (@DustinJComedy) reported

    @Fidomobile is a great company if you ever want your phone to break, them to take a month to repair it, and then they send back a still broken phone. Oh and their customer support will just stop responding eventually. That's the @FidoSolutions guarantee!

  • HermainKazmi Hermain Kazmi (@HermainKazmi) reported

    @FidoSolutions my home internet in downtown Toronto is down for the past 3 hours! Please look in to this matter.. i have restated my router a few times @Fidomobile

  • Qasimrz Qasim (@Qasimrz) reported

    @Fidomobile @FidoSolutions worst customer service

  • Bunadee Alethia Bundy (@Bunadee) reported

    @Fidomobile Is COVID and WFH the reason your service turn into complete garbage???

  • TinaLuvy SomewhereFarAway|°• (@TinaLuvy) reported

    @Fidomobile is it my phone or something is wrong with the service . I keep receiving the same message over and over again for the past 3h.

  • DrKrishanyadav Krishna (@DrKrishanyadav) reported

    @Fidomobile Hi I am a fido customer from Vancouver. I have come to India on Vacations. I want to temporarily suspend my account and does not want to use roaming services. Please guide. Thanks

  • chhatbae Minal 😌 (@chhatbae) reported

    @bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check

  • _colink Colin Knowles (@_colink) reported

    .@fidomobile @fidosolutions Your website says 8GB/$52 (which is still pretty bad), but the best plan you'll give me, an existing customer, is 8GB/$55 - and I had to chat with CS to get it. Can you fix this without wasting more of my time?

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