Fido Outage Map
The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fido users affected:
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 2 |
| Ottawa, ON | 2 |
| London, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Richmond Hill, ON | 1 |
| Mississauga, ON | 1 |
| Hamilton, ON | 1 |
| Vernon, BC | 1 |
| Vancouver, BC | 1 |
| Okotoks, AB | 1 |
| Grande Prairie, AB | 1 |
| Chilliwack, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Diwakar
(@Diwakar_kottees) reported
@FidoSolutions @Fidomobile Still not recovered in North York, Toronto . This is really upsetting ! Fix this soon
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Joe Michaels
(@JoeMich62613463) reported
@FidoSolutions @Fidomobile The one time that I needed to make an emergency phone call my cell service was unavailable. WTF is going on Fido?
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LifeLoveVancouver
(@LifeLoveVancou1) reported
@stevetogm @FidoSolutions @Fidomobile 1 day of your service =) please call to claim it =)
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nicole☁️
(@daangerouslove) reported
@FidoSolutions @Fidomobile we getting a discount on our bill? considering this took almost 24 hours to fix:)
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Anesha Lyn
(@AneshaLyn) reported
@FidoSolutions @Fidomobile Thank god we got service back I thought the entire world crashed when my iPhone 11 wasn’t getting text messages or voice calls I was so nervous especially when I knew my bill was paid on time and up to date
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raj nigam
(@rajmansez) reported
@paukenist @FidoSolutions @Fidomobile too bad we can’t pay our bills “intermittently”
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Star Platinum
(@Bahero7) reported
@RogersHelps 12 hours later and still no service. I'm done with your sister company, @Fidomobile. It's been 13 years, and I think it's time to move to another provider. This level of service outage is unacceptable.
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🌸 Sarah ☮️💓🚲 Frumento (she/her) 🦄
(@SarahFrumento) reported
So... thanks to @Fidomobile being down, I cannot put my name on the list for the AZ vaccine because I cannot receive a text message or call 😩
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Sashoy
(@soulful_petal) reported
I hope @Fidomobile knows I’m expecting compensation for an ENTIRE day of no service.
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Nirav Vora
(@NiravVo41454678) reported
@Fidomobile what compensation will I get for complete loss of revenue and stress for today's outage? I have 4 lines with you that were all affected
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Patel.Neel
(@Neel_bhai) reported
@FidoSolutions @Fidomobile I am getting internet but no calling network
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Remedy Moore
(@RemedyMoore) reported
@Fidomobile I have contacted support twice about an over payment of $260.00 and still haven’t received my refund. In #covid times this is killing me. Why is it so difficult to get anything sorted that’s not paying you?
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Dave
(@davidcouvier) reported
Hey @Fidomobile what's going on with your network?! Entire day with no service??
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Ma Angelica Monroy
(@An82828024Maria) reported
@FidoSolutions @Fidomobile When is my service coming back. ? I haven't been able to make important calls
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Vadim M *️⃣
(@DonBisione) reported
Dear @RogersHelps, I was wondering if you would cover the $15 I spent on postal stamps today, to mail my printed out text messages. Sincerely your long time (@Fidomobile) customer.
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