Fido

Fido Outage Map

The map below depicts the most recent cities in Canada where Fido users have reported problems and outages. If you are experiencing problems with Fido, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fido users affected:

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 5
Mississauga, ON 3
Ottawa, ON 2
Montréal, QC 2
New Westminster, BC 2
Bolton, ON 1
London, ON 1
Barrie, ON 1
Niagara-on-the-Lake, ON 1
Fort MacKay, AB 1
Prince Rupert, BC 1
North Vancouver, BC 1
Amherst, NS 1
Dartmouth, NS 1
Peterborough, ON 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • LFountainhead Lucy Fountainhead (@LFountainhead) reported

    @Fidomobile how do I contact customer service about my internet not working? Its been about 6+hrs.

  • okg11996115 okg (@okg11996115) reported

    @Fidomobile Guys you have the worst support I have ever seen in my life. On call 7 hours to get support. Now I am canceling with you and would advice no one to deal with you again.

  • chicksfootlover Female Feet Observer (@chicksfootlover) reported

    @Fidomobile got a response re the non functioning my fido app to activate the 5 bonus gb session - did both reinstall and made sure not on wifi, plus connected to fido network. i think it's much better if you don't insult your consumers' intelligence!! not only me, it's crap!

  • paruljain991 Parul Jain (@paruljain991) reported

    @Fidomobile looking help for activation

  • TheDannyRamadan Danny 🏳️‍🌈 (@TheDannyRamadan) reported

    @FidoSolutions @ajnabieh @Fidomobile Awesome! Very helpful. I will probably get them used phones and buy the lines from you! Any discounts or support for refugees or newcomers?

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @georgehuang_mrc @Fidomobile No provider would know how the data is being used, only that data was used. Privacy issues. Which app used the data should be measured by your phone. The providers only know total data used.

  • Photoplasia Jim Kost (@Photoplasia) reported

    @Fidomobile and @FidoSolutions - your service partner @Brightstar isn’t answering my support e-mails. My replacement phone came with a third party charger and a cheap cable that broke upon first use. The responsibility is yours to make this right.

  • hoodedsomm Gareth Nordholm (@hoodedsomm) reported

    @TELUSsupport What the heck is going on here guys?? I've spent the last hour and a half working on an issue and then transfer me to nowhere??? This is ridiculous. I'm terminating service and calling @Fidomobile right now. #anticustomerservice

  • peeradeep Peeradeep Vignesh (@peeradeep) reported

    @Fidomobile one of the worst telecom brand in Canada. Frustrated at your customer service and your hidden agendas to charge customer. Initially given some international minutes and notifying that it ends in 2 word note in my receipt is unacceptable.

  • mauriloborges Maurilo Borges (@mauriloborges) reported

    I'm very disappointed at @PurolatorHelp and @Fidomobile. I bought a phone with Fido, they send it with missing apart number. Number has been provided since 9/6 but tracker keeps saying still missing, even though Purolator costumer service confirms it has been received.

  • _xxpriyaxx Chérie (@_xxpriyaxx) reported

    Um why doesn’t @Fidomobile support/provide a cellular network for Apple watches?!

  • LFountainhead Lucy Fountainhead (@LFountainhead) reported

    Thanks @Fidomobile for NOT responding. I still have no Internet. Tried calling, waited an hour. When I tried another number the wait time was between 1hr 40 and 2hr 30. FANTASTIC customer service.

  • PreetiManoj2 Preeti Manoj (@PreetiManoj2) reported

    @Fidomobile @FidoSolutions Hi, Can't get your connection indoors, not able to get or make calls at home. my device is fine and your support is not helping. Please look into this asap.

  • georgehuang_mrc George Huang (@georgehuang_mrc) reported

    @CircularLogic89 @Fidomobile Thanks. It’s iPhone and WiFi-assist was disabled. Home’s WiFi has been working well since I had been watching YouTube during that period. Any data should not go through cellular stream. @Fidomobile should have technical issues on billing system. It occurred a few times.

  • the_aniket_raj Aniket Raj (@the_aniket_raj) reported

    @Fidomobile Just joined Fido with $45 plan but I am charged with $112. I am charged with $50 as registration fee? Also, I had a referral from my friend which I haven't received it yet. Any help is appreciated

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