Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (21%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Mascouche, Winnipeg, Milton, Delta, Kitchener, Carleton Place, St. Catharines, Stratford, Windsor, Mississauga, Belle River, Prince Rupert, Calgary and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Phone | |
| Mascouche |
Internet | |
| Winnipeg |
Phone | |
| Milton |
||
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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breanna♡
(@breannaelizaaa) reported
I have had the most painful experience with @Fidomobile after being a customer for YEARS. Super disappointed
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Joshua Francisco
(@Fjoshuaivan) reported
@Fidomobile @FidoSolutions So now my internet is not fix, and i cant even contact the tech support please help
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Xiang Zhou
(@vbirddz) reported
What happened to the home internet in Richmond Hill, ON? Very unstable connection. Ping to the Rogers DNS resulted 35% packets loss.@Fidomobile @FidoSolutions @RogersHelps
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Praveenan
(@416_praveenan) reported
@Fidomobile my serivce is down....
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D.M.Thakkar
(@dmthakkar001) reported
@Fidomobile @FidoSolutions disheartened by misleading info from the agent who called to up-sell the plan. Resultantly, the bill came in for way too much than usual. Sadly, customer care staff cannot help! Ref: Call from Fido agent on 4th Aug.
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Omid Reza
(@OmidRez79115892) reported
@Fidomobile I pay around $500.00 monthly for my phone and iPads and today is the third day that my hold time to speak to a customer service representative is over an hour. If you don’t have the capacity why do you take reservation for new iPhones?
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Sheekha sanghvi
(@SheekhaSanghvi) reported
Save yourself from @Fidomobile . Will call you multiple times to increase your data and when you do, will never let you reduce it. So many hidden clauses and costs that they will slyly never inform you. #worstcustomerservice #banfido
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tpatel0409@gmail.com
(@tpatel0409) reported
@Fidomobile your prepaid support is pathetic. your executives dont know details of the plan. Help !
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Manny
(@514_sid) reported
@Fidomobile what’s happening i cant call nobody. It keeps sayin “call failed” is there an outage or sum?
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Lanny Kapetz
(@KapetzLanny) reported
@Fidomobile why is my network on all Digital Spiritually familica ly Speaking all so screwed up in any way shaper forms if all the frauduent ones that appear to be ok but in alkeny are just stealing my identity and acting as tho sh they me
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Jim Kost
(@Photoplasia) reported
If you are a @Fidomobile customer, I advise you not to pay for device protection from @Brightstar, now called 'Likewize' - worst service ever. Don't answer support requests. Charged me for a phone I returned. Totally useless.
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@ravipattanshetti
(@ravipshetti) reported
@Fidomobile @FidoSolutions waste of time n energy talking to customer care services. Different answers n no proper responses from agents.
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Sheekha sanghvi
(@SheekhaSanghvi) reported
What is @Fidomobile doing? Hidden cost that no one informs you about? No flexibility in data plans? No clarity on the contract? So eager to get customers on board but the worst experience after that. Have lost so much money only in the last 3 months of onboarding.
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harrylamba
(@harrylamba) reported
@Fidomobile tried DM, but you need to understand this is a tech issue. for 3 days continued Ask Jack, Live chat, twitter have been used - with no luck
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Dr Tai🏳️🌈
(@taiandsashin) reported
@candaysium @Fidomobile They brought it down by $455 as they received a returned phone in July. The activation fees that were waived when we signed up, are still on @Fidomobile wants me to pay those although they never should have been on.
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 5- He/She told me that <<<Can you please contact back again by disconnecting the chat and connecting again as my system has technical issues>>> ??? And when I disconnect (At 12:09 am) and try to re-connect by chat, I got a message in chat window that it is out of business hours!!
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Joshua Francisco
(@Fjoshuaivan) reported
@Fidomobile @FidoSolutions Do you people hire disrespectful technicians? Literally no right of conduct speaking to a problematic customer?
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Jagan Krish
(@jaganasan) reported
@Fidomobile @FidoSolutions Zero customer experience and trustworthy retail stores. Bought a sim from Fido Pearson, asked for data and international calling. Retail store forgot to add a long dist addon. I'm charged 1000+ now. Nobody is ready to fix it up.
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Rhonda 🤷🏼♀️🖕🏻🤪 gangster🤘🏽🤬
(@ronnuba) reported
@Fidomobile I can’t access wifi calling even tho I recd and email saying it was hooked up. Help!
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JazzyFromTime
(@JazzyFrom) reported
@Fidomobile the worst company I’ve ever experienced with 30 years on this earth. If this is how you treat customers who pay their bill, I can only imagine how you treat others. Disgusted completely
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Traveling Lawyer
(@globetrotterlaw) reported
@Fidomobile nice try to keep me on hold for an extended amount of time simply because I have a complaint against one of your business practices. #roamlikehome is a scam
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iamsingh
(@iamsingh78) reported
Hey @Fidomobile @FidoSolutions is your network down today?
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Andrew
(@snaakies) reported
@514_sid @Fidomobile Same problem here
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Paige Purcha-Pogue
(@paigemp) reported
@Fidomobile Trying to get some help and I’m running in circles. AskJack isn’t available, customer service isn’t available at all - how can I get assistance for a compromised / hacked phone?
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Harmonica Lewinskyღ
(@_harmonyxo) reported
40 minutes on hold and my call gets disconnected before I even got a chance to speak to technical support @Fidomobile 😩
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Proudblaster3
(@proudblaster3) reported
@Fidomobile The internet of fido is worst it suddenly stops working. I am stick your service because of the contract for the phone.
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Dominic Lamoureux 🧙♂️⚗️
(@RicheetZen) reported
@Fidomobile what is happening with the service this week? Cant make calls our take messages. 2 different days same situation.
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Yad e Ayyam
(@yad_ayam) reported
@Fidomobile 4- After few minutes again I tried to chat with tech support. But as soon as chat window open I got a message that agent closed the chat!!!! Finally at 23:59 I connect to another agent and explain the issue. (Conversation picture attached)
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D.M.Thakkar
(@dmthakkar001) reported
@Fidomobile terrible service! Got scammed by your agent who called to upgrade my plan on Aug 4th but took away my existing free services & verbally confirmed they were still free! Nope,I got charged for using them now. False promise to upsell the product..
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Yousaf Ihsan
(@yousafihsan) reported
@Fidomobile My Home Internet is down for 3rd time.