Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (26%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Terrace, London, Aberdeen, Vancouver, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Terrace |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Nick
(@afshin8927) reported
@Fidomobile @LidoPimienta @WitchProphet Why your service drops out for no reason? It is hours now there is no connection and. Fido closed chat, phone lines and even removed their email address from their website. The worst wireless company in the world
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Democratic Gremlin
(@Teelin) reported
@Goltek_M @Fidomobile I see they did 7 hours ago and they have retweeted it since then. That's something, but cell service would be even better ;-)
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Sherwin Mojica
(@sherwin091274) reported
@FidoSolutions @Fidomobile Fido services still down here at niagara falls
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Haruun Ali
(@HaruunYEG) reported
I learnt my lesson. Never sign a 2 year contract with @Fidomobile.
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Maria Pasta
(@Pasta2Maria) reported
@legitmarino @Fidomobile Hey Fido!!! Please fix the outage sooner than later ! It has been since last night with no phone service and unacceptable! Why is it taking so long?? This is crazy!
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Meaghan
(@meaghancozzy) reported
@FidoSolutions @Fidomobile 14 hours without any service? Koodo and Freedom are in full operation. I havnt been able to work because of this. I hope there is compensation for this.
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Danica Samuel
(@DanicaSamuel) reported
Fix up, please @Fidomobile.
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denis richards
(@denis_toronto) reported
No service for over 2 hours @Fidomobile
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f i g g y
(@caityfh) reported
@Fidomobile texting is out of service atm??? what’s up?
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Ashish Mehra
(@GhantaBabaJiKa) reported
@Fidomobile when is the network expected to start working? Been over 6 hours now..
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Gisele
(@Elgizu1) reported
@Fidomobile @FidoSolutions There is no service in Great Vancouver area, what happened? When can it be restored?
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SHUKRI
(@shuucksx) reported
THIS IS UNPROFESSIONAL AND GHETTO AS HELL! @Fidomobile @FidoSolutions FIX IT!!!!!!!!!!!!
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OrlandoMagic
(@kingmagemtl) reported
@LifeLoveVancou1 @Fidomobile If I don’t get a credit of some sort you gonna loose me as a customer
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Sherida Charles
(@SilveryCurls) reported
@Fidomobile @Rogers can I get a credit since today I’ve had no cell service? Hello?
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Nicolas houillon
(@n_houillon) reported
@FidoSolutions @Fidomobile no technology is bullet proof, expect everything to fail some time. Angry people here do nt understand technology. What is the ratio the service was up? 99,99999% maybe. Keep a wire line of your life depends on phone but stop complaining like child !
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Chey McLaren 😎🤟🏼🏳️🌈🇨🇦
(@AlyssaChey) reported
@Rogers @Fidomobile the cell service has been down all day for me and everyone else that needs the phone. Be honest about the large scale problem FFS.
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P
(@PTRCLVS) reported
I am so PISSED !!!!!! @Fidomobile get your **** together and reimburse us cause today is not the day
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Nicole Mensink
(@nicolemensink) reported
@FidoSolutions @Fidomobile My cell phone has been saying that I'm not "registered" when trying to make calls for almost 12 hours now. This seems to be more serious than an outage, what is really going on Fido?!?!
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Ani H.
(@AniHajderaj) reported
Hey @Rogers/@Fidomobile it’s all fun and games when your (overpriced) service goes out for a day, but serious business when payment is made a day late. Yikes.
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Shatakshi
(@Shataks73352782) reported
@FidoSolutions @Fidomobile It is hard for all of the fido users. Please provide update. As Not only I all the fido customers are facing problem. I had an phone interview today. Due to the network issue it couldn't happen. Kindly fix the issue as soon as possible.
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dar
(@Darsound90) reported
@Fidomobile do I get a refund for the outage cuz it has caused a lot of issues with work from home. if my payment was late you would charge me for it. 7 Fido phones in the house all down. So I guess I am back in 80s before we had cell phones.#slowservice #fidooutage #FIDO
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denis richards
(@denis_toronto) reported
Hey Fido - no service. What's up? @Fidomobile
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Supermal
(@MALinYYC) reported
@Fidomobile It seems TEXTING is also affected by your current outage issues?
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elisa
(@den_consulting) reported
@globalnewsto Can you get @Rogers & @Fidomobile to commit to a plan for restoring service? No Rocket Hub internet, both cell phones down, plus my fido home phone is down! Its been over 7 hours!!
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Jackie Hurst
(@Jackieehurst) reported
Commmme on Fido we pay for this service what is going on? Still down!!! @Fidomobile
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Alli K
(@AlliKLam) reported
@FidoSolutions @Fidomobile Hi Fido, my family is all on your network, we’ve had no service all day, not even interrupted service. Are u planning on reimbursing customers for this outage?
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Sarah Zanon
(@sarahzanon) reported
has anyone on Rogers or Fido in the GTA gotten their service back? @Fidomobile @FidoSolutions @Rogers
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Nick Langille
(@LangilleNick) reported
@Gmcortez85 @Fidomobile @FidoSolutions Lol relax. You’ll still have to pay your Bill. Don’t be such a c**t. I’m sure if you ran a nationwide telecommunications company it would never ever have any problems right? Lol.
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Lisa
(@LL0223) reported
@FidoSolutions @Fidomobile I’m ready for a refund for the inconvenience this has caused. Please have a customer rep reach out to me
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Debbie Pacheco
(@DebbiePacheco) reported
@Rogers @Fidomobile Any idea when service will resume? Makes trying to book a COVID vaccine over the phone with pharmacies that have available appointments but no website impossible.