Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (59%)
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Internet (28%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lory
(@Lory_Withay) reported
@Fidomobile why is service down in GTA? Can access internet on phone in Mississauga or Vaughan.
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Farhan
(@ImFarhan76) reported
Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile
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Anjenna
(@anjenaa_xo) reported
I have 15g of data and yet my 3G is so trash @Fidomobile never works!!
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Linds W
(@lindshopewalsh) reported
@ImFarhan76 @FreedomMobile @Fidomobile File with the CRTC they said they constantly receive complaints of Freedom lying and doing illegal ****.
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Deepak chapagai
(@chapagai_deepak) reported
@Fidomobile I will ever never use your services even if it's free
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Bharat Dodeja
(@bharatdodeja) reported
@FidoSolutions @CCTS_CPRST are you aware about @Fidomobile 's unscrupulous tactics to make money. Is there a way customer can raise their voice?
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Dallas
(@dallas_price) reported
When @TekSavvyBuzz is continuously cutting out but @Fidomobile has such poor reception you can’t even use the 20g you pay for. #ridiculous #figureitout #WorkFromHome
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Bibek Pandeya
(@bcpandeya) reported
I don’t recommend @Fidomobile at all. I am currently with a different service provider. On June 5th, they offered me a plan and iPhone 11 pro max at $33.33/m with $0 down. Deal was done and I was waiting for more than a week for the sim and the phone.
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bryar
(@bryarpaije) reported
can’t believe after telling my boyfriend to come to @Fidomobile because of how amazing a phone company they are they actually never called to ask him what was going on with his irregular billing. instead they blame him rather than give actual customer service.
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Kulveer
(@Kulveer35939698) reported
@Fidomobile It was not even mentioned in my agreement that add on service is valid for 2 years. This whole thing gave me so much mental stress. (3/3)
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nur
(@nourish87) reported
@Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!
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Andrew Harvey
(@andrewmharv) reported
@Fidomobile My Fido internet has been down for 2 days. I've had to tether to my phone and use its data, which rapidly depleted my data for the month. Given you are my internet provider, surely there is some way you can compensate my data use this month??? Pls and thank you.
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Jonathan
(@Jonatha09558151) reported
@Fidomobile wifi is **** crap
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H
(@heyheyyou00) reported
@Fidomobile I am NOT a Fido customer but I have received EIGHT calls from your marketing team in two weeks (1877). Calls don't even connect when I pick up so I can't tell them to stop. This is now HARASSMENT. It's an abuse of chatr customers.
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Waqar Khan
(@AWaqarK) reported
@Fidomobile is internet down in Mississauga (Meadowvale Village) area.
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Rajveer Singh
(@rajveersinghsa) reported
@Fidomobile Fido don’t want to keep it regular customers, they provide offers only for new customers. Now it’s time to move another network.
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McSkeletor
(@RulerofE) reported
@Fidomobile I’m relieved that white men never appear in commercials anymore.
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bryar
(@bryarpaije) reported
in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help
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bryar
(@bryarpaije) reported
unless @Fidomobile wants to provide ACTUAL customer service like what i made him bring his business over for then i’ll be leaving. i’ve influenced many friends to come to fido. sad i’ve been advertising for a company that doesn’t care to help their customers 🤠
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Veronica
(@vbemiy) reported
@Fidomobile after 20 years of ridiculous customer service 🙄 I finally decided to cancel a service that only asks me to pay more every year and do not value loyalty. I received my last bill and I asked them to email me a copy as I no longer have access to the my account t to
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SHAF
(@ShafyetH) reported
@Fidomobile dissapointing service from fido. Long story short , tried setting up a home phone line. Couple hours or more spent so far to get fido to tell me they won't honor promotional price. Asked for a manager because it was was going no where and never got called back 👏🏽👏🏽👏🏽
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lex // BLM
(@lexilouac) reported
@Fidomobile hey my service has been really bad since last nights storm
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Champagne BigB
(@Sabih_ahmed_786) reported
@Fidomobile hi my gf can’t even use her data and the connection is so bad. Is it happening to everyone cuz please fix this it’s been like this for two days and it’s hard to communicate with family members as the messages sent are delaying.
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rseth.ca
(@ca_rseth) reported
@Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?
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Kulveer
(@Kulveer35939698) reported
Add on services provided by @Fidomobile are very shady. They never notify you on the app about the add on services expiration dates. Not even the salesman told me that my international calling add-on service is only valid for 2 years. This cost me $1700 in my last month bill(1/3)
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KJ 💙⚾️
(@aintyourcuppa) reported
from
Toronto, Ontario
Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.
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Sunny Cee
(@s2unnaaaycee_) reported
@HealingVisionz @MobileSyrup @Fidomobile Absolutely agreed. I wasted a lot of time contacting Fido. I’ve been with Fido since 2010 and lately I’ve been questioning why I am still with them. My service is not even working today and I’m going to be contacting them now.
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Jacqui
(@Budcat) reported
@Fidomobile I received a long distance charge on my last phone bill for a 25 min call to Nicaragua. I spoke to a Fido representative and he insisted that Fido’s records indicated that this call came from my phone. I have never called Nicaragua nor do I even know how.
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ooogada
(@deezmys) reported
@Fidomobile why my cell phone LTE bad??
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Erín Moure
(@ErinMoure) reported
@PurolatorHelp ring fast & run; no time to sprint to door, then you must get yr pkg 14 km away from yr house? Wot? Not to mention @Fidomobile don't send you a shipping notice. Phone folk who work for both of them are great; systems on the ground TERRIBLE. End of rant.