Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (57%)
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Internet (29%)
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Total Blackout (7%)
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E-mail (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Prateek Kumar
(@TheWiseBear_) reported
@Fidomobile @FidoSolutions is it possible to make a change in my upgrade my order before delivery? Unable to reach live chat or twitter support team at the moment.
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Akshay Patel
(@akshayp2312) reported
@Fidomobile worst service. I have been calling fido since 3 days . No one is there to help. Today i was on the line for 1 hour & no one was there to help. The second time i called they told me to call again later. Very much disappointed.
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Posh2Ivy
(@MsPosh34) reported
@Fidomobile I’m at 2:48 hour mark! At this point I’m only interested in how long more you’ll leave me on hold, not any other service! @FidoSolutions #fido
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Rick 🥨
(@rickydhfx) reported
@Hunny_diva @koodo @Fidomobile I know they can’t make you stay. But did they kick any phone tab costs down the road to month 25. I guess that’s my question.
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Nick Di Gennaro
(@nickdigennaro) reported
@FidoSolutions @Fidomobile The problem in this country is that the #CRTC is in bed with these phone companies by not allowing more competition from abroad. So here in Canada we have the world's highest phone rates & companies can continue giving us lousy service without worrying about serious competition.
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Abhishek D
(@Abhishe16695751) reported
@Fidomobile Your website is very slow unable to see upgrade phone page.
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Hydra
(@VKHydra101) reported
@Fidomobile I was put on hold for 2 hours, when the rep finally answered my phone, she upgraded my plan without my consent then when i questioned her why changing it to a worst plan she hanged up on me! WTF? FIDO seriously?
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Manveet Kaur
(@manveet_k) reported
So @Fidomobile is offering great Black Fri deals to increase their customer base but won’t open those great deals to their existing customers…phone lines busy..chat queues closed..the in store employees have been directed not to entertain the existing customers..wow!
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Josh Rachlis
(@JoshRachlis) reported
from
Ottawa, Ontario
@Fidomobile My sister's phone has no network or Internet and can't even make a call. I called from my phone and it says the office is closed. But your site says it's still office hours til 5pm. And your live chat says nobody is available.
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Pierre’s Fondled Wood
(@verandaguy) reported
@Fidomobile Perhaps on of you can run over and pick up the phone at the call centre because I have been on hold for two hours two days in a row. What horrible customer service. You play the same ****** music as well on repeat.
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Akshay Patel
(@akshayp2312) reported
@Fidomobile @san_bains No you guys dont. Worst service ever seen!
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in my ddp zone🤝🏻
(@FainatsNavneet) reported
hey @Fidomobile , my mobile data is not working. i've paid the bill on time pls help to solve the issue!!
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Satwinder Singh
(@Satwinder7377) reported
@Fidomobile how come any new account can be generated on my email without my consent. It is direct invasion of privacy it is so stressing and customer service is not even responding. I need this to be resolved……….
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Nicole Fennell
(@nkfennell2000) reported
@Fidomobile why isn’t the mobile customer service working? I’ve been on hold for over two hours. Very frustrating.
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R𓃟byn🇨🇦🇵🇹🇮🇹
(@Hunny_diva) reported
Hearing about @koodo’s Black Friday deal ($45/month for 50GB data + unlimited talk/text AND a free iPhone 11?!?!) I’d be a fool not to switch phone providers! Especially after the joke of a credit @Fidomobile offered their customers after their 2nd outage in under a yr. #Koodo
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madamspice
(@Dom_Madamspice) reported
@Fidomobile what’s wrong with you guys customer service? If I could do what I needed online I would but 2hrs wait time to speak to an agent is pathetic.
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gaganpreet dhillon
(@gagzdhillon) reported
@Fidomobile @A_LIVE_soul Been on the wait from last one hour, is this your customer support. Pathetic service from Fido
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las malas lenguas
(@doginthehair) reported
@Fidomobile This is untrue do not let this people manipulate you, this is the worst service that you will encounter!!
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Saiteja Nandipati
(@SaiNandipati) reported
@FidoSolutions @Fidomobile trying to reach customer support from past 3 days via call/chat n even walk-in to multiple stores. Looks like no one is bothered about existing customers. Time to move on to different provider.
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KZK
(@KZKYYC) reported
@Fidomobile I have been on hold for 2 hours and 24 minutes to speak with an agent 😱🤬 I have also been waiting for an agent from your online chat for 50 minutes. This is not something I can do online or if not be wasting my time! Terrible service!
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Samandeep bains
(@san_bains) reported
@Fidomobile worse customer service all day on hold
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Eric Attard
(@attard1978) reported
@Fidomobile tried calling twice today. Stayed on hold well over an hour both times to get hung up on by the phone systems. Also tried to online chat and was unable to even be placed in a queue. This is not great service.
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Shervin🇨🇦
(@Shervincouver) reported
@Fidomobile @FidoSolutions as you can see in the photo, there is NO attachment! Fido has done NOTHING to help. All I want is the PDF of the certificate! is that so hard to understand or provide? why do i have to chase you so much for something I won!!! @ConsumerAffairs
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Kriss1978
(@kriss19781) reported
@Fidomobile Terrible service, calling online support they don’t even pick up the phone.
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R𓃟byn🇨🇦🇵🇹🇮🇹
(@Hunny_diva) reported
Hearing about @koodo’s Black Friday deal ($50/month for 50GB data + unlimited talk/text AND a free iPhone 11?!?!) I’d be a fool not to switch phone providers! Especially after the joke of a credit @Fidomobile offered their customers after their 2nd outage in under a yr. #Koodo
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Posh2Ivy
(@MsPosh34) reported
@Fidomobile It’s been 2:04 hours on the phone and still counting! Bad service #Fido, very bad!!
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Phil Landry
(@phillandry86) reported
@Fidomobile staffing issues? I have been waiting a total of almost 2 hours over 2 days to speak/chat with someone.
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Jaideep Shetty
(@JaideepShetty9) reported
Hey @Fidomobile been trying to get contact your customer support the last 2 days. Been on hold for 1 hour and waited/tried to connect with a chat agent with no luck, all ok?
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las malas lenguas
(@doginthehair) reported
@Fidomobile Guys before buying something this is customer service….
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gaganpreet dhillon
(@gagzdhillon) reported
@rguenin @FidoSolutions @Fidomobile Pathetic service , been on the call from 2 hours and still no one connected to an agent