Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (44%)
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Phone (44%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Kuber Karol
(@karol_kuber) reported
@Fidomobile i have subscribed to an add on which provides me 1500 mins of international calling to specific countries. But I'm unable to track the usage of the mins on your Android app and website. Pls help me i don't want unnecessary overages
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Parul Jain
(@paruljain991) reported
@Fidomobile looking help for activation
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Mad Ask
(@sharktatoe) reported
@Fidomobile Been a customer for a long time, me and my wife, plans coming to an end soon. Who do I email about a couple new phones and plans, since I have been a customer for a long time I expect a special deal, not the advertised ones.
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Elle Waste (LoriAnn)
(@ElleWasted) reported
@Fidomobile can you assist me in figuring out why I can use my phone for everything EXCEPT getting calls and making calls today? Since 11am at least #help
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Jake
(@jakeaneo_) reported
@Bell and @Fidomobile both your networks are **** i cant make calls or recieve em (fido) and when i do a zoom call for work the wifi ****** drops (bell) 😡 not the ****** first time for both
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Vladimir Dronov
(@dronkoff) reported
from
Richmond Hill, Ontario
@Fidomobile Managed to replace it. Hope it'll help.
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Elaine Hoekstra
(@ElaineHoekstra) reported
@Fidomobile I have been on hold over 30 minutes. Please make it stop. The pop music has looped and I am ready to switch carriers. WTF
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mel.n.the.beanstalk
(@MeloneBail) reported
Thanks @Fidomobile for offering me a “targeted promotion” that only benefits you. I was offered $65 for 35GB my current plan is $55 for 6GB and I NEVER go over my 6GB. On the other hand someone close to me currently pays $45 and is offered him $55 for 25GB. #evilcorporation
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Jim Kost
(@Photoplasia) reported
@Brightstar - your replacement of my broken @Fidomobile phone was easy to book and prompt - so why did you send me a cheap third party charger and cable that fell apart on first use? Do better.
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B
(@Acrxe) reported
@Fidomobile What is wrong with your customer service? I've waited over 5 hours and there's nobody there to help.
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Rei Reis
(@ReikoReis) reported
@Simon16552084 @Fidomobile it's been weeks and every time I call they tell me to call again...definitely thinking of leaving them over this poor service, especially as my previous contract is up and I'm free to move on.
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Hetal Mangukia
(@hmangukia9) reported
Called @FidoSolutions, got transferred 5 times saying this is not the right department. Later, you guys disconnect my call. #fido #virus @Fidomobile Also, you charge me for the services I do not use. That’s like, bad 😢 I need compensation 😫 hehe
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Rohit kumar
(@roaheitkumar) reported
pathetic service by @Fidomobile @FidoSolutions a simple move request and they make a disaster out of it leading to service outage in wfh era of 2+ hour and counting......
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Kevin
(@sierralad) reported
@ERMALLERMA @Fidomobile Garbage and ripoffs like this are why I don't do pre-authorized payments.
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Harshul Patel
(@HarshulPatel123) reported
@FidoSolutions @Fidomobile I don’t think you care enough for your customers. There wasn’t any follow up since I had conversation with customer care and got nothing in return as a solution.
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Jeannie Patano 🇨🇦🇵🇹
(@jeanniepatano) reported
@Fidomobile Why don't you offer family shared data plans? Fido has really gone to **** since Rogers took over. No more fido dollars, no more free phones on 2 year contract. Now to upgrade your phone you're required to change your current plan. 21 years with fido. Time to switch.
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Gareth Nordholm
(@hoodedsomm) reported
@TELUSsupport What the heck is going on here guys?? I've spent the last hour and a half working on an issue and then transfer me to nowhere??? This is ridiculous. I'm terminating service and calling @Fidomobile right now. #anticustomerservice
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ZeroPointInfinity
(@ZeroPointInfin1) reported
@Fidomobile Shame it’s the Rogers bait n switch. Ooh here’s a credit for a little while….ooh now we take it away and charge you more…. Ooh, you still want it cheap, tough, now call our customer service and waste more hours of your life on hold. Whatever happened to honest up front pricing.
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Devang J. Mehta
(@devang_mehta33) reported
@Fidomobile Dear team, I am out of Canada and the mobile services automatically started roaming. I am not using my mobile roam and so please don't activate roaming on my number. I tried finding your support but "Ask Jack" doesn't seem to help as expected.
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Cyn (Chiew) Priest
(@Cynderbug) reported
I have been with @Fidomobile for over 10 years. 10 years - unheard of type of loyalty. After spending 3+ hours with their tech, they didn’t follow up after I had to hang up & reset my phone. I couldn’t send any text messages.
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R P Singh
(@RPSingh17574863) reported
@Fidomobile Worst service I have seen ever in my life. I got huge amount of bill and there is no intimation. I asked your associate to add and he added plan from my next month. I will drop Fido services.
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Cin City
(@cindy_louuu) reported
I can’t do the random periods of my phone being on E or data not working. I clearly got to cancel my service with @Fidomobile
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.
(@_eliseejoy) reported
@Fidomobile your customer service is trash. It shouldn’t take me 2 hrs to finally get on the phone w a real person smh fix up.
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Riel Hahn
(@RielHahn) reported
@Fidomobile Hi - there's a charge for roaming to US on my bill and I haven't left Canada. Can you help?
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Md Abrar
(@Abrar_van) reported
@Fidomobile I don't have service on my phone since yesterday, what's going on?
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Didier Sacy
(@DidierSacy) reported
@Acrxe @Fidomobile My frien have same bad experiance then you ! #MeToo Terrible customer service!
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Parul Jain
(@paruljain991) reported
@FidoSolutions @FidoSolutions @Fidomobile need help as received a Sim 4 days back with temp number but I don't want the same ! Never used no need to port
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John Tin
(@JohnnnnyT) reported
What does it take to get @Fidomobile attention? How do I get some customer service? So frustrated...
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Preeti Manoj
(@PreetiManoj2) reported
@Fidomobile @FidoSolutions Hi, Can't get your connection indoors, not able to get or make calls at home. my device is fine and your support is not helping. Please look into this asap.
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InsertUsernameHere0589
(@_0589_) reported
@Fidomobile When will Fido have a 5G network?