Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (57%)
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Internet (29%)
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Total Blackout (7%)
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E-mail (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ruchi🇨🇦🇮🇳
(@Ruchi68459542) reported
@Fidomobile I hate the new call back feature.Y to force customers to use chat.I want a live human talking to me n not chat bots.Canadians are charged premium rates for phone & don't even deserve 2 connect directly 2 the ph service providers when we feel like?
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Happyhero
(@Happyhe13655142) reported
@Fidomobile Dear Fido, Thank you so much for supporting our community. As the Iranian dictator government continues cutting off the internet,I would like to ask you to extend your support with considering a promotion on international calls at special rates so we can connect to our loved ones
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Sam M
(@Samnia82) reported
@Fidomobile Iranians still need your help connecting with loved ones in Iran. Internet connection is not there to connect! 🙏🙏🙏🙌
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k ♡
(@webeenknewcrew) reported
@Fidomobile how does one speak to a human being on the phone for a billing issue? I keep being redirected to a chat that is not helpful for me. Please help!
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RoopAnkitPhotography
(@RoopAnkitPhoto) reported
@Fidomobile is your internet service down in brampton L6Z 0G9 area?
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Ali Danes
(@Danes_Ali) reported
@Fidomobile your customer service supervisor just hung up on me and refused to honour the free long distance calls to iran policy you have been advertising. #outrageous #nocustomerservice #iran
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ray 🧣 STREAM MIDNIGHTS
(@bensonsrep) reported
not this @fidomobile rep deadass screaming at me tf? calm your people down they're out of pocket lmaooo 💀
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Vishal
(@viky_tweeting) reported
@Fidomobile Why is fido keeping customers blind about their phone delivery status while accepting the order. its been about a month and each time I call customer care they say it will be delivered in 2 to 5 business days.
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سر عنجام
(@Koko13631) reported
@Fidomobile Hi Fido, What you have done to support us meant a lot to us. Thanks for your help. Unfortunately now the Internet blockade has worsen in Iran and we cannot get connected with our family at all. I appreciate if you extend your support for Iranian Canadians.
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Serena Mah
(@SerenaCMah) reported
from
Edmonton, Alberta
@snarkilily @Fidomobile @GlocalMeMoments The amount we pay for cell service is criminal .. definitely circling back! How’s the beagle
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Snarkilily
(@snarkilily) reported
Mobile data access rates via Canadian suppliers is absolutely outrageous. @Fidomobile wanted $15/day for roaming. I have a @GlocalMeMoments device that lets me carry my own wifi network in my purse and 16G of data in Hong Kong cost me about $40 that’s lasted me all month. #wtf
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LouiseKrymuza🇨🇦🇵🇱🇺🇦
(@dlbaker777) reported
@Fidomobile @FidoSolutions I am fed up with Fido. My phone worked fine until about three hours ago. No help on the help line. I received the message "not registered on network." This is the 3rd time this has happened to me. I need to find a reliable cell phone company. 😠
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Jasmine
(@Storm242xo) reported
@Mithushan_P @Fidomobile @FidoSolutions I know! They boosts up the plan prices while sill in agreement, and while they have network issues. And can't even call rep anymore and people with the chats are not hopeful. I should have stayed with Koodo. Plain insulting
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M16
(@Mithushan_P) reported
@Fidomobile @FidoSolutions Has the worst customer service !!!
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile very bad experience in your booth, very bad experience with your "customer care"...I don't know what to do to have a serious support !!!!
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Nikunj Gupta
(@Nikunj_Gupta77) reported
@Fidomobile has the worst customer service
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nueonetwo
(@nueonetwo) reported
@Fidomobile why did my service in the Cowichan Valley go to **** after July 8th? Fix this.
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👾 ربات۳۹۷ 👾Nassim
(@Nass_i_M) reported
@Fidomobile Hi Fido, What you have done so far to support us was great. Thanks for your help. Unfortunately now the Internet blockade in Iran is worse than ever before, so we cannot get in touch with our family at all. I appreciate if you extend your support for Iranian Canadians.
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Mahesh CMU
(@maheshcmu) reported
@Fidomobile if one exceeds the data limit do you guys send any warning and then alert for adding more data's and then the customer needs to accept the terms and conditions to proceed?Or how it will work?
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Mandeep Singh
(@singh_48) reported
@Fidomobile @Fidomobile Hey Steeve, Did you even read by request. Are you guys professional at all? I am saying I cant login into my account and you are asking me to login and authenticate. Please talk logically. I already gave you the technical support ticket number. Status pls?
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Akash
(@akash_arunkumar) reported
Hi @Fidomobile Have a $55 plan with 25gb and a customer for nearly 3 years. I saw that Fido in a mall has a $50 for 20gb plan which they are discounting to $35 for a year for new customers,but apparently only $10 off a $60 plan for existing customers. Loyalty counts for nothing
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile getting support from you is harder than high-school exam 😌😌
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile worst service provider and customer handling service in Canada. Terrible services and customer support
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Anna Weigt-Bienzle
(@awhitebean) reported
@Fidomobile @RogersHelps is there an outage? None of my texts are going through.
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Ravi Ahiwa
(@RaviAhiw) reported
@FidoSolutions @Fidomobile I have problems with my order, I add new line to my account for device and follow up few days for order delivery, I received device but SIM card yet to be shipped, I mean what is this? You could hav shipped both device and SIM card together
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فَ فَ
(@Golbajijoon) reported
@Fidomobile Hi Fido, What you have done so far to support us was great. Thanks for your help. Unfortunately now the Internet blockade in Iran is worse than ever before, so we cannot get in touch with our family at all. I appreciate if you extend your support for Iranian Canadians.
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Kristen (:
(@Kristenbvolk) reported
@Fidomobile Is there an outage? I’m trying to work from home since 8 am with little to no internet connection…
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Rav O
(@Rav__Tweets) reported
@Fidomobile what’s up with your Customer Service? It’s practically impossible to talk to an actual agent and I don’t want to ASK JACK. How can I speak with a (human) customer service representative?
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M16
(@Mithushan_P) reported
@Fidomobile @FidoSolutions Is the worst company alive.
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Mandeep Singh
(@singh_48) reported
@Fidomobile @Fidomobile you guys are just using delay tactics and not looking into simple request. It is blocked issue this I cant login to my account and pay my bill. Then you will charge interest on that. Bravooo