Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (53%)
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Internet (32%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
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| Phone | ||
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| Internet | ||
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| Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Gurpreet Singh
(@higp_77) reported
@SamsungMobile @SamsungCanada @Fidomobile i bought note 20 ultra on 15th june and registered my device with fido contract. There was offer for free buds on device. I want to know why my offer was rejected even when I uploaded my contract. Poor service samsung.
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NISHAT FATIMA
(@NISHATF76543774) reported
I need help @Fidomobile for my bills, with the ease of pre-auth, missed seeing my international minutes are ending now got a big fat bill. Please fix this for god's sake. Please :( 8-7375-1408 Bill number 2334856467
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions Which they said is done and it would show up in the bill. But june bill was of $113. After talking to customer service again on 18 June when i got bill i was told that due to system error the changes didn't go through & the changes would be done today.
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Citizen
(@CITIZEN_GUJ) reported
@Fidomobile I have just ordered a mobile and found out that other people with that mobile are facing issues. I want to cancel that order as I am yet to receive the shipment confirmation. Possible or should I wait for the shipment to come and don't accept it?
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Christian Tymec
(@christiantymec) reported
@virginmobilecan @Fidomobile hey guys, @koodo won’t show any compassion for a complete accident. Less than 30 days using their service again and I’m being penalized for not understanding clearly what wifi calling means. Now I feel completely stupid as a customer
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Ryan Parent
(@Ryanparent2212) reported
@Fidomobile has the worst customer service simply instructions and still can't do I right
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Krupal Patel
(@cru_pal) reported
$50 Credit for referral pending since last 6 months, even after resubmitting the same referral form more than twice within the last 6 months. Horrible service team. No satisfactory response from the customer service team nor the social media team.@Fidomobile @FidoSolutions
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions But after 5 business days the bill just went down to $104.96. Again talking to customer service on 24 june. they said that from July bill my plan would be of 6+2 gb+$10 discount on my plan & additional $10 would be deducted from bill since i paid extra.
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Sphexi
(@sphexi) reported
@Fidomobile congrats, it took two calls and an in store visit but you've lost a customer 👍
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Vicky
(@devIntheWeb) reported
Looks like @Fidomobile doesn’t have the habit of honouring the offer to their customers. Their words change within a matter of hours. Extremely disappointed with their service after being their customer for 2 years! Beware of their customer service. #disappointed #fidoscam
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Khaled Miari
(@miari_khaled) reported
from
Oakville, Ontario
@Fidomobile worse experience ever ,almost to complete 5 yrs here with lot of slow Internet and bad coverage ,am trying to login and use internet but useless ,bad feeling to resist all this time ,I think it’s time to change the service provider :(
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions I had changed my plan from $55 - 6+2gb to $55 - 25gb on May 21 2021. My 6+2 gb plan had a promotional $10 discount which was removed when i changed it. But the same day i asked the customer service to revert it to my old plan which had the $10 discount.
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tckL
(@ImpaLa604) reported
You guys down again? Intermittent service all day @Rogers @Fidomobile
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Saurabh Mukherjee
(@saurabhmkj) reported
@Fidomobile do you have any real customer support team who can resolve problem and just not waste hours and hours of time on the call for nothing productive other than telling that you will get a call from our side in 2 business days which never comes?
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Ely Cheikh
(@beittatt) reported
@Fidomobile @breakfasttv Yow fix your network !! @montreal
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NISHAT FATIMA
(@NISHATF76543774) reported
I need help @Fidomobile for my bills, with the ease of pre-auth , missed to see my international minutes are ending not got a big fat bill. Please fix this for god's sake. Please :( 8-7375-1408 Bill number 2334856467
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Vicky
(@devIntheWeb) reported
@Fidomobile I did reach out to your customer service and I was not treated the way you treat a customer! I was the victim here and I was treated like I played the foul!
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ash 灰
(@ashwilmar) reported
random service outages and @Fidomobile. name a better duo
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shaunnap
(@shaunnabanauna) reported
@Fidomobile cell tower down? Can't send texts and neither can my spouse
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❤️NOREEN KHAN ❤️
(@noreen_mahboob) reported
Seriously Rogers! We’ve been down for 6 hours. @RogersHelps @Rogers @Fidomobile
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EpikLeafFan
(@_johnnordstrom) reported
Thanks for the awful services @Fidomobile. Now I can't do my job without a working phone..
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Julie Senecal
(@Jules197311) reported
Have i missed something @Fidomobile customer service used to be great Today after 2.5 hrs on the phone 1cancelled order 3 times. being told i was wrong then to be told oh no you are right but that offer expired you can’t get it now to i will order through different department
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Mo
(@Mohamed17374660) reported
Utter disappointment over @freedomesupport service. I activated a prepaid SIM card on 5th July. No incoming calls, I am still waiting for a resolution. Now after 5 days network team says they issued a number which was already ported out to @Fidomobile
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Krupal Patel
(@cru_pal) reported
$50 Credit for referral pending since last 6 months, even after resubmitting the same referral form more than twice within the last 6 months. Horrible service team. No satisfactory response from the customer service team nor the social media team.@Fidomobile @FidoSolutions
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phillip derosa
(@phillipderosa) reported
@Fidomobile Disappointed un Fido phone support, sending me to store with invalid codes. Long story but when you sell a phone to someone and offer a deal, you should honor it.
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Bina Carreiro Necak
(@BinaNecak) reported
@Fidomobile I AM GETTING SOOOOO SICK OF THIS YET AGAIN HERE WE ARE A YEAR LATER AND THE PHONE IS NOT WORKING RUN AROUND ALL OVER THE PLACE AND NOTHING
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions Which i was okay with. Today(17 July) i received my bill which is of $96.05. After taking to customer support again today & explaining my issue again & again. Firstly, a system error happened again due to which the $10 promotion was not added to plan.
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Ali Ahmed
(@aahmed826) reported
from
Ottawa, Ontario
I don't know who needs to know this, but @Fidomobile has the worse cellular service today! No outgoing calls. This used to happen only occasionally, now it is happening for longer. Horrible service. That's all.
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heheh
(@hullodereo) reported
@Fidomobile Hi Fido! I'm looking to get an internet plan for my house but I'm getting a blank screen. Is it possible that that page is down? Please let me know! And if it's up can you link the website please?! Thank you!
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daphne's daughter
(@DeniseWhorms) reported
Anyone else having issues paying Fido online? This has been happening for the last 2 months. @Fidomobile