Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (45%)
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Wi-fi (4%)
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E-mail (3%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Fredericton, Toronto, Richmond Hill, Thornbury, Kitchener, Calgary, Edmonton, Winnipeg, Waterloo, Unionville, Drumheller, Burnaby, Gatineau and Whitby.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Internet | |
| Fredericton |
Phone | |
| Toronto |
Internet | |
| Richmond Hill |
Phone | |
| Toronto |
Wi-fi | |
| Thornbury |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Ryan
(@TheRealestDRyan) reported
On a live chat with @Fidomobile customer service and it disconnects, not waiting an hour again. Help me out @Fidomobile!
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Mariel K Hunter
(@marielkhunter) reported
I've been trying to only tweet re: the consequential things the world is experiencing as a whole, but now that we've at least got an adult as the leader of the free world- Imma have a little tantrum about @Fidomobile having the absolute worst customer service of all time ever. :(
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - this is a clear case of harassing a former customer to whom credit is due from your organization. A customer who has payed all his bills on time, but the organisation just does not want to pay the refund to the customer and harass him mentally. (Post 6/n)
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Rabab Khan
(@AreElKay) reported
After 2 weeks of trying, my complaint did not get resolved by @Fidomobile. My suggestion, do NOT believe anything their agents offer you.
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Naval Lote
(@Lot3Naval) reported
Happy to get rid of @Fidomobile . Just saw they have been charging me extra for months for some BS. Very sad that I only have 2 followers who can read this. I hope everyone reads it and decide to leave this network. I will try to switch max people I can, i swear.
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Welcome back America, we missed u -🌏
(@sparklyfknfairy) reported
@Fidomobile Stupid or making things up. I don't appreciate that at all
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Stories of the #20
(@ursacomu) reported
@Fidomobile lacks in customer service, empathy and thinking outside of the box. $56 charge for being on hold with Service Canada for Unemployment Benefits. I got charged money for making a phone call to help me get money. Hours on hold, no result, no call back. Disappointed.
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Welcome back America, we missed u -🌏
(@sparklyfknfairy) reported
@Fidomobile Was on the phone over an hr with zero help or outcome. Being told everything is my fault when i didnt get an email about my bill. Being over charged the last few months when i think im paying on time. Not able to set up automatic payment from my phone n being talked to like im
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Chris P Bacon
(@pozpiggy86) reported
Hey @Fidomobile Do you have any deals for a customer looking to switch FOUR phone lines AND a tablet from @koodo because they are fed up with #Koodo and their downright DEPLORABLE service? Koodo used to be great, but in the last 12 years they have gone seriously downhill!
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Dezy
(@dezy_cakes) reported
@Fidomobile @FidoSolutions literally the worst phone company and they have poor customer service in their management department.
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - When you don't gibe any leevay to your customers in date extension of paying the bill, then why do you delay in your payments. Please put a stop to haraasing ex-customer and ensure you pay your dues. Stop harassing and ensure you pay the due amount. (Post 7/7)
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Welcome back America, we missed u -🌏
(@sparklyfknfairy) reported
@Fidomobile Never in my entire time with fido have i had such a terrible experience with a rep or supervisor. Thinking of switching now
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Edward Llorca
(@edwardllorca) reported
The worst #customerservice ever @Fidomobile
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SVB
(@SappyReDevil) reported
@Das1986Priyanka @Fidomobile Priyanka, ye haramkhor hai saale. Please report to Canadian Telecom on ccts website complaint filing is free
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Toyaaa🦋
(@FirstLady_Toya) reported
@Fidomobile is such a piss poor company. Horrible service
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greenbox
(@silentpingu) reported
@Fidomobile my fido home internet is not working. I am trying to contact fido but none of the options take me to a representative. Why do you have terrible customer service? I am working from home and kids in this house need the internet for school.
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Dezy
(@dezy_cakes) reported
@FidoSolutions @Fidomobile basically blaming for their customer service rep for not doing their job, I literally cannot make this up. What a joke!!
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - For the past 2 months your team has not been able to refund the credit on my bill. I ported out to a new network on Nov 22, 2020. It's been 2 months and after multiple follow ups - I have not yet recieved the refund / credit ony account. (Post 1/n)
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Now to get rid of Kenney👋
(@sparklyfknfairy) reported
@Fidomobile I appreciate the data incentive to stay and overall i had a great experience with fido. But my last convo with the supervisor was so so rude towards my husband and myself for over an hr on the phone that my husband is switch companies. 😪
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Aditya Gupta
(@adigupta88) reported
@Fidomobile - looks like you want your customers to beg for the money. Firstly a cheque was issues, which I encashed at my bank, the very next day the bank took back the amount stating Rogers has stopped payment. After multiple follow up the credit team confirmed that ( Post 2/n)
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Christina
(@_ct13) reported
@Fidomobile @FidoSolutions someone wanna help me transfer my phone number? Been trying for over a week!!!!!!
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Rabab Khan
(@AreElKay) reported
.@Fidomobile When you make a promise to a customer, make sure you follow through. Or you will end up losing that customer. Switching to Fido was a terrible decision for me.
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قيسي وافتخر
(@5AJIqVkzM0x1Wn4) reported
@Fidomobile The bill has been paid, and the problem has ended. I hope that no other bills will be sent because your device was delivered, and the subscription was canceled within ten days.
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TheRealDeal
(@DaniyalAli0) reported
@Fidomobile my home internet is not working. Customer service told me to wait till monday for a tech. Can anything be done in the meantime?
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Nicole Barati
(@nbaratixo) reported
@pozpiggy86 @Fidomobile @koodo I am having this issue right now! More worries about a couple bucks then customers.
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RawImageFoto
(@RawImageFoto) reported
@fidomobile I expect that this will be ignored like my other requests to cancel. If it is I will be taking it up with Consumer and Corp. Affairs and my MP
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Pup Shade The Mutt
(@Lycansshadow) reported
@Fidomobile holy God damn ****. Why can I never ******* access my account on your crap website It even ******* locked me out cuz "I tried to access to many times" It's always "we can't access your account at this time try again later" **** this **** why am I paying for crap!?
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Dezy
(@dezy_cakes) reported
@FidoSolutions @Fidomobile worst phone company to use in Canada. Poor customer service and no accountability for errors.
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Priyanka Das
(@Das1986Priyanka) reported
@Fidomobile Not responding to my issue and only giving your standard resolution. Want to speak to a higher authority or manager of yours
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Caroline
(@C_Weynerowski) reported
@Fidomobile - I just went to my Fido account online to close it. Apparently one has to call you to do that. I'm deaf. I cant call. And that "Ask Jack" thing? Useless. Your service is not deaf-friendly at all and your storefront is closed due to COVID.