Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton, Richmond Hill and Thornbury.
| City | Problem Type | Report Time |
|---|---|---|
 Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet | |
| Montréal |
Internet | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Corinna 💚🌈
(@CALCocoReads) reported
LOL the compensation from the Rogers @Fidomobile outage is not even 10 dollars! **** you Rogers.
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Doug McMaster
(@mcveggieman) reported
@Fidomobile your customer service sucks. It's not customer service at all it's customer disservice. Nobody wants to wait forever to connect to a live agent, and you've made it literally impossible to contact somebody by phone
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Golda Allen Interiors
(@GAllenInteriors) reported
@Fidomobile I need to speak to someone in customer service asap. I have been calling the last few days and can not get through to a live person. It keep telling me to go to “Ask Jack”.
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cmonlinda
(@cmonlinda) reported
@Fidomobile you lied. Due to the rogers outage, I had little service on July 9th. I paid for Fido Roaming on July 9th and was only able to use my phone for a small period of the day. I was expecting a $15 credit for the Fido Roaming for that day, but received nothing.
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James Blair
(@JamesBl67734673) reported
@Fidomobile WOW @livesupport asked a perfectly legitimate question as to why i can't have my billing date changed to the beginning of the month, the agent literally hung up on me, no answer.. just f* rude.
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Belle ame
(@KaranKh43979611) reported
@Fidomobile This is ridiculously bad and shameful act of taking money from your customers pocket. By not informing or alerting them my their overused international calls and then charging hefty sum of amount. I literally cannot afford to pay my bill. What should i do now?
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Kurian OS
(@Achayan) reported
@FidoSolutions @Fidomobile Since the outage happened month bavk you said you do plan to give credits to the affected users right?. What happened to that?. #fido #fidooutage #rogersoutage @RogersHelps
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امــیـــــررضا
(@satisfaitRoi) reported
@Fidomobile I appreciate it if you provide an option on the live chat support for the subscribers to rate their satisfaction for your agents! It is disrespectful of us when your clients easily forget to get back on us and waste our time! It has happened to me a lot.
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Milan Prokic🇷🇸🇦🇺
(@TamoDole) reported
@linije_crtam @FidoSolutions @Fidomobile Do you have Telecommunications Obdusman in 🇨🇦? They are very effective with customer disputes.
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Joey Welburn
(@JoeyWelburn) reported
Anyone else having issues with their @Fidomobile wifi? All day it has been on and off, now seems like it’s not working at all… @FidoSolutions @RogersHelps
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Nay.
(@Hi_Its_Me_Nay) reported
On the phone with @Fidomobile for almost 30 minutes for the last three billing cycles over the same issue. I hate it here.
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(@lillianferns) reported
@FidoSolutions What boggles my mind is why a @Fidomobile representative is not authorized to freeze/cancel transactions reported as being fraudulent within hours of it occurring. Why do you need the fraud department to take action when I am reporting it as such?
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sagar
(@sagar89508912) reported
@Fidomobile I booked my mobile on Aug 2,2022! According to your website I should receive that phone within 1-2 business day! I never received it so I called customer care, and ask for details! They said might gonna take 2 weeks, I replied , if i will not receive mobile by 14 aug
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Barnik Datta
(@DattaBarnik) reported
@Fidomobile Truly disappointed and feel let down. Instore rep confirmed calls and texts to US is covered. Got billed CAD 198 as a result of this trust. True is the struggle of new immigrants!
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e
(@gutless_worm) reported
The @Fidomobile website has always been terrible but it's been over a year since I've been able to access it on MacOS Safari. Get rid of your god-awful SPA design and just give me a website where I can actually pay my bill.
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Tomnado
(@Tomuhthy) reported
@Fidomobile did we get the credit yet for your stupid mistake
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Tank
(@T4NKJohnson) reported
@Fidomobile today your chat support is incredibly awful. Speaking with your agents, they are rude, dismissive and just end chats on you when they don’t care to continue. Absolutely awful customer support. Also what you get told with one, you get told that I have no proof to next
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Charles Dow
(@Charles00436660) reported
@Fidomobile internet service at M1B has been off since before 7 am today
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Teekatown
(@Teekatown) reported
Been trying to get a call back since Monday. Terrible service. What ever happened to press zero and talk to someone? @Fidomobile
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Wanda Probe
(@Voice4Silent) reported
@Rogers @Fidomobile I thought there was a promise that customers like me, would not lose mobile. I can tell you that's not true. Checking down detector shows that the service has been randomly going down all over Canada. Why? #rogersoutage
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Mediaoverkill
(@Mediaoverkills) reported
@Fidomobile Just got my fido payment, you guys only deducted 10 dollars, which you think makes up for that day of bullshit, unable to reach anyone for an emergency, unable to get entertain, no idea where i was going because GPS was down, ******* cheap ***. Switching to virgin
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kt
(@Kaatieroo) reported
Almost drowned and lost my phone in the process. PTSD engaged. Was terminated without cause from my job a week later. Called @Fidomobile to have a payment plan set up. The woman on the phone from Montreal told me to find a job…more than once. That’s customer service 👌
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Vinodkumar
(@vinodNemagouda) reported
@Fidomobile how can customer contact you it’s becoming harder, askJack has limited options, call customer service after all options are exhausted it points to askJack it’s in loop.
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Kristen (:
(@Kristenbvolk) reported
@Fidomobile hey, so whatever happened to that credit we should have received in August for the July 8th outage? Been a loyal customer and seeing no credit was absolutely disappointing.
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Ms_J_
(@_Ms_J) reported
@Fidomobile why is it that I get messages only after I turn on my cell data plan even though I have full reception/bars/wifi? This is. It the first time this has happened. Do you still have network problems?
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Mara N
(@Feral_Kat_) reported
So anyone else still waiting on their pathetically small rebate from @Fidomobile or @Bell? Seems they have taken lessons from @icbc about promises of rebates and not delivering. Is gaslighting customers the new service levels we are to expect from billion dollar companies now?
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Nɛ̌bɔːjʃa
(@linije_crtam) reported
We just had the worst customer service experience with @FidoSolutions @Fidomobile We were charged for 6 days of roaming service that we didn't have. In Fido's words, they can't refund charges that "Fido deems valid" - their answer to every proof that we provided. Customer lost.
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McCree
(@Official_McCree) reported
@Fidomobile ive waited 3 weeks for my phone order and your support wont tell me why it was cancelled, why it wont ship and the support team reordered it for me and keeps telling me "youll get the phone by the end of the week" three times now on three different weeks
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Nɛ̌bɔːjʃa
(@linije_crtam) reported
@TamoDole @FidoSolutions @Fidomobile Yes we do have CCTS here, but I have no idea how helpful they would be, as I've never had to use their services. As I said to my cell phone provider, this not even about the money at this point, or my wasted time but more so about the principle of being dismissed.
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Andrea Velez
(@AndreaVelez93) reported
from
Toronto, Ontario
@Fidomobile is really starting to piss me off. I've been trying to get in touch with someone for a week and no one has called me back. Wtf