Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (48%)
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Internet (38%)
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E-mail (7%)
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Total Blackout (2%)
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Wi-fi (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Vinamra Saxena
(@imVinamraSaxena) reported
@Fidomobile Company that doesn’t care about customers. Loyal customer are joke for them. They are looting customers and no promises are not met. If anyone is listening to this reach out to me.
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Kevin Braganza
(@kevinsbraganza) reported
@Fidomobile @FidoSolutions made me shell out $105 for a @Google Pixel 4a that died on me. My phone wasn’t under warranty but neither Google nor Fido had a solution to get the device repaired. I was compelled to pay off the device balance for a dead phone. Customers be aware.
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Leïla
(@leila_adolphe) reported
@Fidomobile is not a good service
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Rocky Khanna
(@RockyKh49376975) reported
@Fidomobile Tired of overpaying my bill from past 4+ months! Had signed up for two lines on Black Friday deal but my bill does not reflect it and no service from customer service and Fido Centre. Tired and thinking to close both the lines!
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Dallas
(@kunmittee) reported
@Badmon187 @Fidomobile They give users a lot of runaround on issues like this, you can message “@hack_ravenadler” to get it unlocked, they helped me out with mine
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LY
(@QZTAcct) reported
@Fidomobile I barely use my phone. I basically pay you people 10 bucks for every call I make, and you people can't do something as simple as just billing me correctly? Twice now I've been charged a low balance top up hours after a monthly top up. Fix your ****** systems.
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Mark Chown
(@mpchown) reported
@FidoSolutions @Fidomobile internet down in ajax... Really hoping to watch the #NBAAllStar game...
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BANKROLLSLAUT
(@Writings) reported
whoever at @Fidomobile hates me, congrats. i had 0 service today and in consequence received 0 calls/msgs from my lovers today. thanks for breaking my heart.
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TR Bridge
(@UnrealTRBridge) reported
@Fidomobile I 1/2 don’t like to do this sort of social media shaming, but after multiple attempts to sort out a payment issue and being constantly steered towards “virtual assistants“ that are manifestly, unable to solve the problem… (cont’d)
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Vinamra Saxena
(@imVinamraSaxena) reported
@Fidomobile Company that doesn’t care about customers. Loyal customer are joke for them. They are looting customers and no promises are met. If anyone is listening to this reach out to me.
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BANKROLLSLAUT
(@Writings) reported
whoever at @Fidomobile hates me, congrats. i had 0 service and in consequence received 0 calls/msgs from my lovers today. thanks for breaking my heart.
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Gugu Aujla
(@GuguAujla) reported
@Fidomobile looks like there are cell service disruptions in Ontario. Can't make or receive calls. Phone says Edge and Emergency calls only.
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Sahar
(@saharistan_) reported
@chaichurail @Fidomobile Wow. I’m not even in a contract and I financed my phone. Paid it off early last year. Maybe call customer service and see if they can do anything
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Vinamra Saxena
(@imVinamraSaxena) reported
@Fidomobile @FidoSolutions Company that doesn’t care about customers. Loyal customer are joke for them. They are looting customers and no promises are not met. If anyone is listening to this reach out to me.
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Rrrrrrrrrrrrr
(@Rita380) reported
@Fidomobile I feel completely liberated, after 20 years of awful service I have jumped ship and left Fido… thanks to the unfriendly customer service and the unfriendly company. Toodaaloos
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♥Kayana smith
(@kaybanna_smith) reported
@Fidomobile @FidoSolutions I would like to know how I can submit a formal complaint regarding an experience I had with an agent via live chat. Please advise
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Canada Startup Company
(@canstartco) reported
Why we strongly recommend all businesses to NEVER outsource support. I was on a 45 minute call with #fido just for Ms Kamal @Fidomobile to give me excuses, continually making typing sounds and still not able to do a simple SIM migration.
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💛
(@vYQ0RysRwRPNhMA) reported
@Fidomobile Hi Van, many thanks to amend my bill to reflect the $35 charge that we were informed of in Dec 2022, but your colleague couldn’t help my hubby to amend bill to $35 per month. Could you please look into it? Many thanks!
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💛
(@vYQ0RysRwRPNhMA) reported
@Fidomobile Signed contract for $35 per month, but was charged $41.77, we have been asked to go back and forth between the store and the hotline without any resolution. Sent you message to tell you the details, please resolve the issue as soon as possible. Many thanks!
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Rrrrrrrrrrrrr
(@Rita380) reported
@Fidomobile Lol be a better customer friendly company. I’ve endured to many years of being overcharged for peanuts on my data plan. Do me a fa or tho, put me on the do not contact list to beg me back, I’ll never return to Fido again. I’m taking my phone number and leaving you the dog.
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Allie Jay
(@AllieJayIsHere) reported
@Fidomobile getting charged long distance every month for local number. Have been credited twice now. It is 5 minutes from home. It is LOCAL. We are in 519 and number is 226. Please DM me for number so you can fix this in your end. Tired of wasting time to get credit each month.
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Lady Gaga's Gucci Accent 💖
(@KTSylar) reported
Spent 3+ hours of my day off on the phone with @Fidomobile (on behalf of my grandma), and this company is hot trash. I'm floored at the customer service response on a company level. I'm convinced the only ppl keeping Fido in business are the poor souls trapped in contracts. 🤮🤮
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carbon rain
(@RainCarbon) reported
@Fidomobile I have been trying to resolve a problem with you for an hour you don’t provide a call back service and the Just Jack is in a loop I cannot keep trying in my info endlessly please respond
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Sahar
(@saharistan_) reported
@chaichurail I pay about $40 (including taxes) a month girl bcuz I got the Black Friday deal. I also financed my phone before that and my bill was never above $100. Wtf. You need to switch to @Fidomobile
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Kevin Braganza
(@kevinsbraganza) reported
@Fidomobile made no attempt to offer me a credit or some incentive for a phone that went dead without any reason. Feels awful for such terrible customer service after being a Fido customer for almost 5 years. Never purchasing a @Google pixel phone either.
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Richard D
(@Richard84801102) reported
@Fidomobile @RogersMobileCa @FidoSolutions Don't pay you monthly bill on Fido site The site will show there was a problem with the payment and you need to redo..... It is a scam...I was debited 4 times and my account still show the amount to be paid No support from Fido...I
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Kamal Parekh
(@kamalparekh01) reported
@Fidomobile worst service and client service people. Highly unprofessional behaviour. I’m feeling frustrated, annoyed and shall never recommend Fido. It seems they sell contact info to others as I started getting spam calls and casino messages after moving to Fido.
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Ajay Malhotra
(@OneAlphaJohnny) reported
@canstartco @Fidomobile Almost all Phone Support is so painful?
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Kathryn
(@kathryn512) reported
@Fidomobile the worst customer service that I have ever experienced now! They used to be great, now they have stolen over $300 of my money, say they've given it back, and I can't get anyone on the phone to fix it. Do better!
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Carey Bolam
(@CareyBolam) reported
@Fidomobile Worst customer experience EVER