Fido Outage Report
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
-
Internet (47%)
-
Phone (44%)
-
E-mail (5%)
-
Wi-fi (3%)
-
Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
damla ertugrul
(@dmlertgrl) reported
What a robbery @Fidomobile and 3hours wait time to talk to customer service ridiculous!
-
TD◇44~30
(@tami_d44) reported
@FidoSolutions @Fidomobile a friend is trying to reach you ALL day with no succes - your customer service number has very long holds that abruptly end - your virtual assistant Ask Jack also terminated sessions - no response through e-mail This is bad customer service Fido
-
Jaskirat Dhindsa
(@JaskiratDhindsa) reported
@FidoSolutions @Fidomobile your customer service is a joke. I referred someone in July 22, & it’s Jan23 & your team is has been giving me the run around. How silly do you sound withholding a $50 credit for 6+ months. Customer of 15 years and y’all counting pennies. Do better 🙄
-
averie
(@averiejordanna) reported
@Fidomobile you need to do something about this. i have not once encountered a nice customer service representative. they all have an attitude
-
Warren Fine
(@WarrenFine) reported
@Fidomobile Terrible customer service!!!! I have been hung up on twice by rude and unprofessional people. Trying to get the roaming charge removed from my account and call forwarding turned back on going on 3+ hours of dealing with TERRIBLE customer service.
-
Jaskirat Dhindsa
(@JaskiratDhindsa) reported
@FidoSolutions @Fidomobile and get this, now, 6 almost 7 months later, because my contract expired and I renewed it, they say I no longer get the credit (that they didn’t give me for 6 months). Y’all blaming me cause my damn contract ran out waiting for you guys to contact me??
-
Mbappe Stan Account
(@imaeknem) reported
The way @Fidomobile comes through with these deals and upgrades. I’m never leaving! 🙏🏾
-
@Adv. Afshan Goghari
(@cleanmahim) reported
FIDO is a big CHEAT COMPANY. They cheat international students and the OSL at Walmart is helping them. They mislead and the associate named Mandy with FIDO is rude and disrespectful. I have got a bill of CAD 232 when I was told I will get 60 Cad @Fidomobile @FidoSolutions
-
vikas jaswal
(@vikasjaswal07) reported
@Fidomobile what a pathetic service you have. First you sell your plan now when I got the contract it's complete opposite what have promised. Now I have to wait for atleast 1 hr to cancel all the services. Do not trust these scams.
-
Kavish Nursimulu
(@LeKavish) reported
Hey @Fidomobile , way to dodge responsibility. No changes to my billing info but Fido can’t process my automated payment but laying blame on my bank with zero explanation or RCA. Yet the same card is working fine for Fido internet. 7hrs on call,no resolution! @Bell here I come!
-
Evie Lipton
(@EvieLipton) reported
@Fidomobile Think'g of becoming a new customer? Think again. Fido will add a $12 'default' roam'g chrg to your bill - even if the only call placed while roaming is to your own Fido vm.
-
Prasannakumar Loganathan
(@Prasann94442116) reported
@Fidomobile Hello Fido support team i am trying to reach customer service team for more than 4 hours. They are picking my call and informed to wait on the call to reach prepaid customer service team. I waited for more than 1 hour still no response. Is there any other way to reach
-
damla ertugrul
(@dmlertgrl) reported
I have been charged 3 times more than I should! Customer service wait time is 3HOURS! Is this for real? @Fidomobile @FidoSolutions what a robbery!
-
Garrick Pereira
(@garrickpereira) reported
@Fidomobile finally said yes to a win back deal after two years, got my first bill, received a single credit for a month rather than 2 months, feels like a complete scam. Please fix how your billing works or be more clear to customers so that we at least say no.
-
Fats
(@fatyod) reported
@Fidomobile DAY THREE without home internet. You should change your name from fido solutions to fido breakdowns. You ruined my holidays and continue to ruin my day without home internet. #fail #failure #DoBetter
-
Lexi Lyfe
(@KweenLexiLyfe) reported
@Fidomobile I’m trying to call out and it keeps saying called failed us there a service issue?
-
Hardeep Kochhar
(@hardeep_kochhar) reported
@Fidomobile your stores sold plans with incorrect information and I see numerous people having billing issues now. Your loyalty department is super rude to even address this. Store is saying this is fido problem and rep@is saying it is store problem. Shame!!!
-
Bankye mmɔre
(@MmBankye) reported
In whatever you do in life don't ever take loan from Fido Ghana they are thieves in disguise thier interest rate is stupid don't fall victim to their scam don't say I didn't warn you @Fidomobile moy3 akromfoc
-
Karishma Sharma
(@karrysmatic) reported
I need to get in touch with @Fidomobile as soon as possible, the customer service number is not reachable . It’s urgent , can someone pls get back to me asap . Thanks !
-
Marie ♡
(@mariestellaa_) reported
Does anyone else with @Fidomobile have no service 🤔🤔🤔
-
Paul Gill
(@PaulGil48156793) reported
@Fidomobile You guys are deceiving customers with your win back deals. I got multiple offers and called into sign up and was told I am good to go. Now I received a bill that doesn’t line up with the offers you gave me and your support team tells me I am SOL. I have the emails
-
F Sk
(@iAmFsk1) reported
@Fidomobile your customer service is useless. I am cancelling and moving to another. Btw, don't give offers that you can't fulfill and fool your customers. Pathetic...
-
SadManpreet
(@tallchickenboy) reported
It's wild I have enough time to walk to Tims's eat a full meal walk home and watch a full movie before @Fidomobile a customer service "specialist" can assist.
-
HS
(@HemanIsHere) reported
Does @Fidomobile have any interest in correcting billing errors which their team caused or is CCTS my only option at this point? Spent 3 hours on the call with a super kind rep who agreed on the error but the support team won’t help!
-
Malvika Bhanot
(@bhanot_malvika) reported
thats why I continued to use my intrl. calling feature like before but i recently found out that i got charged an exorbitant sum of $160 (CAD) for the same. Tried to talk to the customer care. No solution or cooperation from anyone. Rude and inconsiderate. NEED HELP ! @Fidomobile
-
Evie Lipton
(@EvieLipton) reported
@Fidomobile They will tell you the only way to 'opt' of the unauthorized chrg is to add a 'services block' which prevents a customer from connecting while outside of the country. They will also tell you such charges can't be reversed and will try and upsell a new plan instead!
-
Satish Midathada
(@pandumilky) reported
@Fidomobile ,I have cancelled my account with fido Internet and it's been more than 2 months now and fido didn't revert the money back which was supposed to be done in a week. I even opened a ticket with customer care but no one followed up. And your wait times are too long
-
jainam
(@_ja1nam) reported
@aswishh @Fidomobile LMAO what the actual ****
-
Muskan
(@Muskan49598586) reported
@FidoSolutions I am not getting a solution. @Fidomobile you are charging me $24 for sending a whatsapp text and receiving a call from my child's school. Fair enough???? I requested the customer support to waive it and they said if it's just that little usage they will consider it to waive it.
-
Ray Bhatia
(@BhatiaRay) reported
@Fidomobile hi I have a $10 tablet plan I'd like to suspend service (as I am going abroad) rather than cancel how is this done and is there a cost involved?