Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Arezou
(@Arezou2343) reported
@Fidomobile Please extend waiving long-distance calls and SMS messages to Iran, the Internet is still down in Iran. Please!
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Mitra A
(@mmarjang) reported
@Rogers @Fidomobile @chatrmobile The uprise in Iran is ongoing and the internet is shut down. Please extend this or provide a discounted rate to call Iran.
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Krina Patel
(@KrinaPa98060274) reported
@Fidomobile is the worst carrier. Me and my friend bought same phone,at same plan,same time,still fido is giving her 10GB data for 45$ and I am paying 55 $ and only getting 5 GB since last 1 year.I have been with Fido for 5 years and this is how they treat the customers.
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile very bad experience in your booth, very bad experience with your "customer care"...I don't know what to do to have a serious support !!!!
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Christopher G.P.
(@GP_Christopher) reported
@Fidomobile how do I get you guys to tell me why you did a credit check last month without prior notice? I hadn't requested a device or connection. I have no clarity after explaining to the customer service person who transferred the call which dropped.
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CHANDAN DAS
(@CHANDAN25208588) reported
@Fidomobile what poor internet coverage. Took the connection with internet yesterday at the airport but today I realize it is waste of money
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Ravi Ahiwa
(@RaviAhiw) reported
@FidoSolutions @Fidomobile I have problems with my order, I add new line to my account for device and follow up few days for order delivery, I received device but SIM card yet to be shipped, I mean what is this? You could hav shipped both device and SIM card together
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile worst service provider and customer handling service in Canada. Terrible services and customer support
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Mandeep Singh
(@singh_48) reported
@Fidomobile @Fidomobile you guys are just using delay tactics and not looking into simple request. It is blocked issue this I cant login to my account and pay my bill. Then you will charge interest on that. Bravooo
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KB 🇨🇦🌴🏊♀️🚴♀️🏃♀️🏋️
(@KarenBoies) reported
@sarahblyth Reverse look up shows they are from Vancouver and the service provider is @Fidomobile I agree mobile providers should be able to suspend their phone service for such vile behaviour
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Parking Vigilante
(@PrkingVigilante) reported
I am so ******* sick and tired of my ******* piece of ******* **** #GooglePixel6 from @Fidomobile. I can't wait to wind-up my contract and find a new provider and a new phone. This company and this phone are absolute garbage!
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آفریدی
(@mhfaridi) reported
@Rogers @Fidomobile @chatrmobile Hello Rogers d situation of Iran is getting worse more and more. Any plan to extend this kind support?
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Amir
(@Kolaei) reported
@Rogers @Fidomobile @chatrmobile I was wondering if this service could be extended. The Internet is still restricted in Iran.
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Elli
(@ElliMicki) reported
Hey @Fidomobile, your Internet is down again
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Rachel
(@rachellhowl) reported
.@Fidomobile texted me on Monday that I need to call them about my extended coverage usage (i.e. all of Labrador) and I finally called them back today. They are cutting off my service in Goose Bay on Monday & there is nothing that I can do 🥲
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👾 ربات۳۹۷ 👾Nassim
(@Nass_i_M) reported
@Fidomobile Hi Fido, What you have done so far to support us was great. Thanks for your help. Unfortunately now the Internet blockade in Iran is worse than ever before, so we cannot get in touch with our family at all. I appreciate if you extend your support for Iranian Canadians.
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Ruchi🇨🇦🇮🇳
(@Ruchi68459542) reported
@Fidomobile I hate the new call back feature.Y to force customers to use chat.I want a live human talking to me n not chat bots.Canadians are charged premium rates for phone & don't even deserve 2 connect directly 2 the ph service providers when we feel like?
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Akash
(@akash_arunkumar) reported
Hi @Fidomobile Have a $55 plan with 25gb and a customer for nearly 3 years. I saw that Fido in a mall has a $50 for 20gb plan which they are discounting to $35 for a year for new customers,but apparently only $10 off a $60 plan for existing customers. Loyalty counts for nothing
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سر عنجام
(@Koko13631) reported
@Fidomobile Hi Fido, What you have done to support us meant a lot to us. Thanks for your help. Unfortunately now the Internet blockade has worsen in Iran and we cannot get connected with our family at all. I appreciate if you extend your support for Iranian Canadians.
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فَ فَ
(@Golbajijoon) reported
@Fidomobile Hi Fido, What you have done so far to support us was great. Thanks for your help. Unfortunately now the Internet blockade in Iran is worse than ever before, so we cannot get in touch with our family at all. I appreciate if you extend your support for Iranian Canadians.
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Mohammed Shakeel Sayani
(@mshakeelsayani) reported
@Fidomobile Cannot imagine as bad service as possible. Fido does not need customers. They are happy to cancel connections and asking customers to move to other service providers. Insanely insane
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile getting support from you is harder than high-school exam 😌😌
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Mandeep Singh
(@singh_48) reported
@Fidomobile @Fidomobile Hey Steeve, Did you even read by request. Are you guys professional at all? I am saying I cant login into my account and you are asking me to login and authenticate. Please talk logically. I already gave you the technical support ticket number. Status pls?
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Vipendeep Ghorela
(@theanchorguyron) reported
@Fidomobile @Fidomobile I changed my plan from 40$ to 45$/month. And i did not knew that my indian calling mins are not in this plan. My bill now is 418$ because i called india. I cannot afford this much i am new student in canada. Plz help.
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Rav O
(@Rav__Tweets) reported
@Fidomobile what’s up with your Customer Service? It’s practically impossible to talk to an actual agent and I don’t want to ASK JACK. How can I speak with a (human) customer service representative?
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Erfan
(@erfanrez9079) reported
@Rogers @Fidomobile @chatrmobile Their internet is still down please extend this
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Negin
(@Negin34352375) reported
@Fidomobile please extend this the offer for free talk to Iran for Canadians as the internet is still down in Iran and we have no way other than calling them directly. VPN's hardly connecting!!
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Ali Danes
(@Danes_Ali) reported
@Fidomobile your customer service supervisor just hung up on me and refused to honour the free long distance calls to iran policy you have been advertising. #outrageous #nocustomerservice #iran
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Vishal
(@viky_tweeting) reported
@Fidomobile Why is fido keeping customers blind about their phone delivery status while accepting the order. its been about a month and each time I call customer care they say it will be delivered in 2 to 5 business days.
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Sam M
(@Samnia82) reported
@Fidomobile Iranians still need your help connecting with loved ones in Iran. Internet connection is not there to connect! 🙏🙏🙏🙌