Fido service status: outage reports and connection issues
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Full Outage Map
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (61%)
- Internet (30%)
- Total Blackout (9%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Toronto, Calgary, Swan River, London, Saint-Joseph-de-Sorel, Ottawa, Toronto county, Montréal, Brockville, Collingwood, and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Phone | 20 days ago |
|
Toronto
|
Phone | 20 days ago |
|
Toronto
|
Internet | 24 days ago |
|
Calgary
|
Phone | 27 days ago |
|
Swan River
|
Phone | 28 days ago |
|
London
|
Phone | 1 month ago |
Full Outage Map
Community Discussion
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reportedEver since you guys switched to the 5G network my phone barely works. Since March nothing works for me. I can barely receive calls, texts or even connect to a network when I need data. @Fidomobile why am I paying for a service and getting abysmal service ? Cancel my account !
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Lizzie Fry (@liz_boof) reported@Fidomobile I ended my contract with you on August 25th, yet you still bombard me with emails claiming I owe you $200+. Your online chat team won’t resolve it and I can’t visit in store or call because I no longer live in Canada. Please fix this before you ruin my credit score.
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Dr. Strangelove (@Border_Guard77) reported@Fidomobile @FidoSolutions Hey, AI Fido, please tell your overlords to fix that ******* app! I’m sick and tired of constantly having to sign in. Also tell your overlords that your company customer service is rapidly deteriorating and is very ******🖕
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Rizwan Mohamed (@riz_mohamed) reported@FidoSolutions @Fidomobile used to be the best Now #fido is terrible. I have an issue and need to wait until Wednesday for a callback. #worst #CustomerService
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Vaibhav Panwar (@2vpvp) reported@Fidomobile I want to have updates on my changes, so I tried calling multiple times and it never connects to agent.
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Polygolferous (@OG_BC_Citizen) reported@Fidomobile your customer service is a complete travesty. I'm trying to change address, but I can't even login to my account bc your website never sends the verification code. AI chat bot is useless. Phone dial-a-bot is useless. I'll just let you guys bill the wrong address
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Jennifer (@JMazda26) reported@Fidomobile is your tech support 24 hours ?
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Pete (@floofydoofbkup) reported@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported@Fidomobile you offer these data packages but nothing works. If you can't manage the 5G service don't advertise it because it sucks! And why are you a subsidiary of Rogers and use their network supposedly but the service connection is still trash ? Is this Rogers sabotaging us ?
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Dragon (@Carlosl68910473) reported@Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash
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Pete (@floofydoofbkup) reported@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
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Nojan Emd (@EmdNojan306) reported@Fidomobile another week went by and my voicemail is still in French. No support from Fido. I have been placed on hold for hours
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Kevin ⚜️ Dorfer (@kevindorfer) reportedHey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.
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PeeDee (@dejiadefila) reported@Fidomobile I have rang your office and the line cut off while attending to me but they never got back. I have requested a cancellation of my number but you keep sending me account billings. Why give customers 5-7 days before you reach out?
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آسمانگر (@eyesonsky) reported@Rogers @Bell @Fidomobile During the current internet disruptions, please help Iranians stay connected with their families by providing free calling services to Iran. Your support during this difficult time would make a meaningful difference. #DigitalBlackoutIran
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Nojan Emd (@EmdNojan306) reported@Fidomobile can you all imagine my voice mail is in French and I can’t get a hold anyone until Tuesday at 3:30pm. Because Fido’s customer service is in Indian. I have been with Fido for 20 years
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Lori (@LoriinDurham) reported@Fidomobile this is the worst customer service I’ve ever experienced in my life. Waited over 2 hours for a booked appt and your service rep hung up before I could answer
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported@Fidomobile sucks ! If you're with Fido consider switching service providers. I suspect this is Rogers' grand plan to poach Fido customers but they won't get me. I'd much rather go to a whole other provider! Don't DM me asking for my account number either. Just do the needful !
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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BrianM (@briangm11) reported@1111SpiritualBb @Fidomobile Hope you post a follow up here. Almost NO competition in banking, telcos, etc means they can all ditch customer service staff in order to maximize profits, dividends, executive bonuses, etc.
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Jrü Gordon (@JruGordon37) reported@RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.
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Prab (@Prab28145294) reported@Fidomobile @fidomobile need someone from Fido to see why my travel plan is not working that I paid for already
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Michal (@michal_poterji6) reported@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
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cleantecher (@cleantecher) reported@lynn130415 no one @Fidomobile dosent let u cancel ur phone plan then @Rogers threatens u with credit score issues and then eventually ur phone is cut off. then they offer u deals for how much little they r willing to settle with u when u wanted to cancel the plan before accumulating charges
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Julius & Teeko (@JuliusTeeko) reported@Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...
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Armand Swarts (@Smokeywoodbones) reported@Fidomobile So this is prioritized over taking care of current customers? A friend with a recently deactivated phone needs to reactivate but without the fido number active there are 0 means of reaching customer service. Chatbox non-functional, no ability to reach anyone on phone.
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LallyA (@LallyAd) reported@Fidomobile hi Fido trying to cancel some lines on Mya account call back is way to long
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Jantz (@jantz1) reported@Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.
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anon (@anon26747971223) reported@Fidomobile @Rogers your towers are sending wrong GPS locations to phones. People in canada are pinging off towers in Peru. It's been a real pain. It has been multiple people with Fido and Rogers. Could you please fix this?