Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (27%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Spencer Wallace
(@SpencerWallace_) reported
Hey @Fidomobile @FidoSolutions what's up with my cell service?
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Nick Antoniadis
(@Nick_Ant_Twit) reported
@Fidomobile network down ???
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Julia Zarankin
(@JZarankin) reported
hi @Fidomobile @FidoSolutions what is happening with my phone? Is everything down? When do you anticipate this will be resolved?
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S Fitzpatrick
(@FitzPadraig) reported
@Fidomobile I’m unable to receive or make calls today. Every call ends with « call failed «. Is there an issue in Toronto with service?
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Melissa Mignacca
(@Melibouza29) reported
@BobbyGarabet @FidoSolutions @Fidomobile Vidéotron did the exact same stupid thing a few weeks back. Took them hours to update Twitter. Nothing on their web site, app, phone message etc. They had tens of thousands of people plugging and unplugging routers around the province. So dumb. Companies please learn !
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s
(@samihaa_) reported
@Fidomobile why haven’t I had service since last night??
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Thomas Traiforos
(@TraiforosT) reported
@Fidomobile I have Fido, but my iPhone 8 doesn't find it. I never had this problem before. Any problems on your side?
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Feroz Khan
(@FerozKh08656482) reported
@Fidomobile Are you having a network issue today? Because my phone has no network
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Kevin Kim
(@Tiger_JY) reported
@Fidomobile Is the cellular service down right now? When is the expected timeline to resolve the issue?
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LadyKay
(@LadyKayRain) reported
@Fidomobile @Rogers @RogersHelps what on earth is going on??!! I cannot make or recieve phone calls or send n receive text. Are you fixing this issue?
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BrandonCorbeau
(@BrandonCorbeau) reported
@Fidomobile eta on fixing the cell outage? Myself and many Canadians have important phone calls to make.
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KING
(@amzmder) reported
@Fidomobile fix my **** *****
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Paul 🇨🇦🇮🇪
(@exulicus) reported
@authormik @harrysmomlol I'm with @Fidomobile and currently have no signal at all...
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Emanuel Simo (he/him)
(@ema_simo) reported
@Fidomobile Hi, I am not able of making calls, can I get any help?
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Meghna
(@BhavsarMeghna) reported
@FidoSolutions @Fidomobile Can’t find the network. Need to make calls. Please fix.
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Ale 👩🏻🔬👩🏻💻 🇮🇹🐾🐶🌵☕️✈️
(@Ale_IT_CA) reported
@Fidomobile there is a widespread issue with your network. No data, no incoming phonecalls, no outgoing phonecalls. When can we expect this to be resolved? Thanks.
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JJ
(@JJtheHoser) reported
Hey @Fidomobile your silence is deafening around this outage today. What gives?
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S Fitzpatrick
(@FitzPadraig) reported
@Fidomobile I’m unable to make calls today. There is no ring and every attempt ends with « call failed « including calling my voicemail. Is there an issue in Toronto with service? Thanks,
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scott w. gray
(@faunacorp) reported
@Fidomobile : Fido service is down across the entire country. No calls, no texts, no access to voicemail, no emergency services. News outlets are covering this. Where is your statement for customers?
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Tracy
(@Fosters_mom_14) reported
Still no cell service @Fidomobile
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Abdalbagi Mohamed
(@abdalbagi_) reported
@emmabourre97 @Fidomobile Since last night no signal at all
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Emmanuelle
(@emmabourre97) reported
Is anyone having issues with @Fidomobile today? I have no signal at all
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🙃
(@stephanuch92) reported
@Fidomobile Hey since my phone has not been working since last night and I pay every month for a service you provide how about a refund for the inconvenience on my next bill
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Nicole
(@NicoleIvanna4) reported
@Fidomobile @Rogers Why is everyone's service down..... I rely on my data
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Harry Potter
(@harryvani) reported
Many #fido customers are seeing that wireless cell phones and data down! @Fidomobile
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Ayush
(@im_ayush) reported
@Fidomobile having issues with Fido network and data coverage since last night, April 18. Any update on this please? #fido
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Lisa Lum
(@LisaLum61) reported
@Fidomobile I live in Windsor. While I was sleeping I received a text saying I was roaming in the US. Now I alternate between no service and a weak T-Mobile for literally seconds. What is the issue? I have a medical condition and need my phone.
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Leigh Nelson
(@socks88) reported
@Fidomobile I have no service on my phone... Makes it harder for me to call for a shot..
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Raju Parshetti
(@ImRajuParshetti) reported
@Fidomobile @divaqueen94 Mine is Fido phone...have issues. Not able to make calls, text nothing
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Nisarg Shah
(@shahnisarg28) reported
Hello @Rogers @RogersHelps can you please update the current status on the outage everyone is facing? @Fidomobile can you please at least acknowledge the outage and provide the update please?