Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	11 days ago
Deep River	Phone	11 days ago
Ottawa	E-mail	12 days ago
St. Catharines	E-mail	15 days ago
Vancouver	Internet	15 days ago
Toronto	Phone	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Intrepid Critic (@Who_knewit) reported 2 minutes ago

  @Fidomobile my service is cut and you'll be paid on 2 days from now and you won't restore service. Wtf has happened to you guys? In the middle of a cost of living crisis for Canadians you bring in draconian rules that screw us harder than you've been screwing us?

• 
  Yann Saint-Laurent (@yannstlo) reported 3 minutes ago

  @Fidomobile Today is Sunday, trying to talk to someone in customer service (billing) and they are booking for Tuesday… what kind of service is this?

• 
  Ameen (@ameen_sharma) reported 6 minutes ago

  @FidoSolutions @Fidomobile its jot a bill they changed my plan without any approval. Call was made just timo unblock roaming, no add on purchased. No plan correction feature in app! Would u help?? Further

• 
  Harlow Journey (@HarlowJourney) reported 6 minutes ago

  @Fidomobile I think that your service is terrible. I am paying a premium and I cannot even make a call or receive a call right now. You allegedly have no reported outages. I have tried in multiple ways to contact your company, but it is impossible, and I do not say that lightly.

• 
  yayoi (@yayoii) reported 7 minutes ago

  @Fidomobile I sent DM. Do you mind checking? Chat with customer service is not available.

• 
  Eze Onyedikachi Lucky (@EzeOnyedikachi6) reported 12 minutes ago

  @Fidomobile please how can speak to human customer representative and not an automated machine response.

• 
  Anthony J Krusinckas (@AJKuinckas72) reported 16 minutes ago

  1/2 @Rogers @FidoSolutions @Fidomobile Recieved a msg that my service will be stopped in 24hs due to my bill. At work we lost our overtime and had a 2 week shutdown due to #tarrifs. This has made things difficult. My work, my wife and children depend on their phones.

• 
  NatalieL (@NatalieLa11) reported 17 minutes ago

  @Fidomobile where can I get help? Because I have sent at least 3 dms last week and I haven’t hear from you yet!!

• 
  Harlow Journey (@HarlowJourney) reported 19 minutes ago

  @FidoSolutions @Fidomobile I don't know whether I should say that it's working again. It is, but a phone service that only works for part of the day is not ideal. I highly recommend that people avoid Fido. Is Fido affiliated with Rogers? @Rogers ... Yep owned by Rogers. Will avoid them too then.

• 
  lilbert (@sunchiphater) reported 19 minutes ago

  Don’t use @Fidomobile !! I’ve been trying to complete a transfer of responsibility for the past 3 days in person and over the phone and am being told something different every time, with customer service reps constantly giving conflicting info. Might as well cancel at this point

• 
  Nitin Verma (@nitinv8) reported 20 minutes ago

  @Fidomobile @Rogers please please cancel my FIDO mobile connection. I have been trying to get it done for last 3 months but apparently your customer service doesn't work anymore. My account number is 50470501

• 
  Ameen (@ameen_sharma) reported 21 minutes ago

  @FidoSolutions @Fidomobile are I willing to help rather than pointing to random directions? Rep Made error i need someone whi can undo that U seem to be ai bot who can’t understand customer frustration

• 
  Jonathan Stone - Sith Acolyte Darth Iratis (@jonathanjstone0) reported 22 minutes ago

  @Rogers @Fidomobile This kind of lack of service was the reason I left Rogers the first time!!!

• 
  kartik gupta (@kartikgupta3004) reported 22 minutes ago

  @Fidomobile I am trying to cancel my services as I am out of the country, but it is impossible to chat or connect with a representative…You keep charging me exorbitant amount even though I dont use it anymore!! Thats was not expected from you Fido!!

• 
  mzT (@mzT08) reported 22 minutes ago

  @Fidomobile sucks !!!!

• 
  Lilly Fleur (@KayLillyFleur) reported 24 minutes ago

  @Fidomobile Terrible online + phone customer service process! C’mon! You guys can do better than a poor bot! Ppl can’t even speak to a person without booking an appointment weeks away???

• 
  Har2424 (@Har24242) reported 26 minutes ago

  @Fidomobile One hand government is saying we are controlling cell phone bills and on the other hand Fido increased $3.50 monthly from next month saying " we are assuring you to give better service" this is not acceptable we all need to cancel the service

• 
  Shads (@lil_shordie) reported 35 minutes ago

  @Fidomobile literally the worst customer service ever.

• 
  TheRealPureshotzz (@pureshotzz) reported 37 minutes ago

  @Fidomobile where is my google pixel 10 pro XL!?!? I pre ordered it and on release day it's on back order... and when I tried to talk to customer service was basically hung up on twice because every time i was transfered it would just send me back to the automated operator.

• 
  RetroPixel (@RetroPixil) reported 43 minutes ago

  @Fidomobile it’s extremely frustrating not being able deal with billing issue same day. Only option is callback, I want a human now while on phone calling you. I’m owed $88 dollars still & virtual assistant is total bullshit. Once my term is done 100% quitting for competitor.

• 
  Jeff Meier (Currently brainstorming) (@meier_j) reported 43 minutes ago

  @Fidomobile Satellite mobile beta experience is very poor so far. Received e-mail inviting to trial, @rogers account is required. Rogers/Shaw account not accepted. Creating new rogers account refers to phone number, called. It is main line with no clear path to account creation.

• 
  NatalieL (@NatalieLa11) reported 44 minutes ago

  It’s very hard to get any help with @rogers and @Fidomobile ! I’m always on hold !!

• 
  Iggy (@bangbangdown) reported 47 minutes ago

  @Fidomobile Why is it impossible to reach a human? First, I’m stuck with your useless AI support, then I’m forced to talk to another machine just to schedule a call back the next day. This is terrible customer service.

• 
  jessica phu (@JessicaPhu) reported 48 minutes ago

  @Fidomobile I scheduled a call back for the next day to change my account. I get the call back and the service rep hangs up on me or “disconnected”. Now I have to wait until tomorrow to schedule another call back. This isn’t available online, please can someone just help today?

• 
  Moral Insaan (@MoralInsaan) reported 49 minutes ago

  @Fidomobile you are the worst service provider ever!!! What a shame you looting money on no grounds. What a shame!!!

• 
  Cecilia (@CeciliaCanada) reported 49 minutes ago

  The worst customer service in the world! Welcome to @Fidomobile We NEED more companies, we NEED competition. It's a SHAME to have to deal with a company that has just a dog hearing on the other side of the line. #fido

• 
  Brett Green Capital Corporation (@BrettCapital) reported 50 minutes ago

  @Fidomobile I’ve been a Fido customer for 28 years, likely one of the longest, yet I’m thinking of leaving because you won’t offer a plan which includes US data and calling similar to @FreedomMobile talk me out of leaving Fido?

• 
  Ameen (@ameen_sharma) reported 53 minutes ago

  @FidoSolutions @Fidomobile @Fidomobile unblock roaming network doesn’t change plan price in use! Ur rep said they how after a call it ended as new contract with plan price changed! It looks rep making customer fool

• 
  Angini - The Sailing Therapist 🇨🇦 (@sailingangi) reported 54 minutes ago

  Hey @Fidomobile you charged me for 2 days of roaming when it should’ve been only 1. Now the person I’m trying to get help from is saying they’re sending me a link. This isn’t how I work! I want this resolved by a human please

• 
  BFFR_Gahdammit (@_AMOIT_) reported 59 minutes ago

  Hey @Fidomobile, I bought a BYOD plan online and ported my number over, but my eSIM is still stuck on SOS after 24 hrs. I can’t call or text, and AskJack is telling me to schedule a call (how, if I have no service?). Please check DMs and help me fix this ASAP.