Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (45%)
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Internet (40%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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nicole☁️
(@daangerouslove) reported
@FidoSolutions @Fidomobile we getting a discount on our bill? considering this took almost 24 hours to fix:)
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Truthy_Truth
(@bcc1981) reported
@Fidomobile hahahaha after a 12 hour outrage you send me, a customer of 10 years, a text saying that you want me to pay something...give me a damn break. Guess I'm changing carriers. Awesome priorities guys!
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raj nigam
(@rajmansez) reported
@paukenist @FidoSolutions @Fidomobile too bad we can’t pay our bills “intermittently”
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Marilou Ho
(@HoMarilou) reported
My phone still not working text or call and data. Its 8:34pm @Fidomobile @FidoSolutions
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Star Platinum
(@Bahero7) reported
@RogersHelps 12 hours later and still no service. I'm done with your sister company, @Fidomobile. It's been 13 years, and I think it's time to move to another provider. This level of service outage is unacceptable.
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Zingzong
(@Zingzon88816135) reported
@Fidomobile how tf is service out ALL DAY wtf am i paying for? Fix it
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Moz
(@streetsimple_) reported
@FidoSolutions @Fidomobile @RogersHelps are y'all still down in the Pickering/ajax area. I've tried restarting my phone several times, I get connected and my calls drop
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barry nemish
(@paukenist) reported
@Fidomobile How will you compensate us for the lack of service? I have been without service since this morning. 9 hours and have 2 phones. No calls and no internet (data) while out of the house. Please do not take my business for granted. I have been w fido since 1999
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David Collict
(@davidcollict) reported
@Fidomobile will customers be compensated for the connectivity issues today?
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Ma Angelica Monroy
(@An82828024Maria) reported
@FidoSolutions @Fidomobile When is my service coming back. ? I haven't been able to make important calls
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Ashly
(@ashly_forli) reported
@lihuaishu @FidoSolutions @Fidomobile How terrible how could you live if you were in the 80s and didn't have a phone attached to your hand 24/7
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Tony
(@Tony14236731) reported
@FidoSolutions @Fidomobile Two months ago I already complain about Fido system are very terrible, but no people gave me answer, now whole all system collapsed. Don't only make money .
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Ahmad R. Awadallah 🍁
(@arashad) reported
@hammady @Fidomobile no, but it seems my problem is fixed now
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🌸 Sarah ☮️💓🚲 Frumento (she/her) 🦄
(@SarahFrumento) reported
So... thanks to @Fidomobile being down, I cannot put my name on the list for the AZ vaccine because I cannot receive a text message or call 😩
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Dave
(@davidcouvier) reported
Hey @Fidomobile what's going on with your network?! Entire day with no service??
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Freddy J. Mendoza
(@0mega9) reported
@CP24 @Rogers @Fidomobile This absolutely a pile of crap; this “professionals” forgot the simplest of all software network/maintenance. Use a test sever and a few local units before implementing it to the whole network. Will you consider the financial implant small businesses will have
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Tracy
(@Fosters_mom_14) reported
I can call out and receive calls, but I still can’t text, and I can’t call everyone. My sister is in Rogers network, and I still can’t reach her. Why can’t we text @Fidomobile #rogersdown #fidodown
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Beautiful Canadian Laser and Skincare Clinic
(@bclaser) reported
@Fidomobile I hope the customers get reimbursed for the loss of service today
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DЯ SФЇЙ
(@MrTwentix) reported
Oh man what a ****** company. **** you so much @Fidomobile
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Tony
(@Tony14236731) reported
@FidoSolutions @Fidomobile Fido should return all customers one day money for no service.
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Remedy Moore
(@RemedyMoore) reported
@Fidomobile I have contacted support twice about an over payment of $260.00 and still haven’t received my refund. In #covid times this is killing me. Why is it so difficult to get anything sorted that’s not paying you?
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Anesha Lyn
(@AneshaLyn) reported
@FidoSolutions @Fidomobile Thank god we got service back I thought the entire world crashed when my iPhone 11 wasn’t getting text messages or voice calls I was so nervous especially when I knew my bill was paid on time and up to date
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Nirav Vora
(@NiravVo41454678) reported
@Fidomobile what compensation will I get for complete loss of revenue and stress for today's outage? I have 4 lines with you that were all affected
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Patel.Neel
(@Neel_bhai) reported
@FidoSolutions @Fidomobile I am getting internet but no calling network
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Cy Cyril
(@cyril0) reported
@FidoSolutions @Fidomobile You are custodians of a lot of personal information and we deserve to know what went wrong. Was it an attack on your network? Did you have a privacy breach? This failure seems to large for it to have been a simple hardware failure.
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Saidee
(@LvMountainView) reported
@FidoSolutions @Fidomobile Still not working in Calgary
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Tracy3Forsyth
(@tracy3Forsyth) reported
@FidoSolutions @Fidomobile Are we going to get a discount for this inconvience ? Intermittent isnt a steady 20hour outage.
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New Dave
(@NewDave5) reported
@Fidomobile I'm quitting Fido. Sick of this ****.
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Sashoy
(@soulful_petal) reported
I hope @Fidomobile knows I’m expecting compensation for an ENTIRE day of no service.
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Joe Michaels
(@JoeMich62613463) reported
@FidoSolutions @Fidomobile The one time that I needed to make an emergency phone call my cell service was unavailable. WTF is going on Fido?