Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.

City	Problem Type	Report Time
London	Internet	11 days ago
Deep River	Phone	11 days ago
Ottawa	E-mail	12 days ago
St. Catharines	E-mail	16 days ago
Vancouver	Internet	16 days ago
Toronto	Phone	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Libraryzombie, Urban Hermit - 🇨🇦🥄🧶🐱⛤ (@libraryzombie) reported 6 minutes ago

  Hey @Fidomobile , got my new phone, followed your instructions for setting up the new SIM, copying data from old phone to new one, updating the SIM, but I have no phone/data working on new phone. Help?

• 
  MacKenzie McCartney (@mackenzie_mcc18) reported 7 minutes ago

  WHY do I KEEP losing SERVICE every WEEK for LONG periods OFF time @Fidomobile

• 
  Catherine 🇨🇦 #BIPOC Lives Matter (@WetCoastLiving) reported 8 minutes ago

  @kdsak @SaskTel I'm on @Fidomobile & I'm getting 4 or more calls a day from overseas. Never answer them as I don't know anyone from any of the countries they're calling from. Mostly from Latvia but also from other countries.

• 
  Maurice High #F.E.I (@MauriceHigh) reported 8 minutes ago

  @Fidomobile @Rogers @FidoSolutions lost a full day of work last week due to rogers/fido outage and fido's only solution is to throw a few dollars my way and tell me I should have had business insurance. Hmm, should have had a different phone provider. #Telus

• 
  The October Geek (@octobergeek) reported 9 minutes ago

  If, like me, you hate the new @Fidomobile @FidoSolutions "Self Help" system, here's how to get through to a REAL ******* PERSON on the phone. On your mobile phone dial 611, then 1 - 2 - 3 - 4 - 5 - 3. #Fido #customerexperience #Sucks

• 
  Colton E. (@IAmTweetless) reported 13 minutes ago

  @Fidomobile Hey, why did I get billed for a full month. Your service was out for almost a full 24 hours and you couldn't be bothered to provide an update in that time. Really uncool.

• 
  Gela (@Gelasou3) reported 15 minutes ago

  @Fidomobile are you going to be crediting your customers for the inconvenience of not having service for a whole day?

• 
  Otavio Chiappim (@OChiappim) reported 16 minutes ago

  Two days without internet in my home. Thanks @FidoSolutions @Fidomobile ! Very disappointed! total disrespect for the customer. I just want to see when the bill arrives.

• 
  Cindy Lou (@1cindylou1965) reported 20 minutes ago

  Are there any cellphone stores open for business so I can get a new cellphone as I will be canceling my cellphone service with @Fidomobile.

• 
  rr. (@iamdieroiramor) reported 23 minutes ago

  I’m ready to just cancel all my services with @Rogers and @Fidomobile This company just isn’t prepared to support me the way I need them to.. and to think that all my services are with them..

• 
  Absinthe (@Absinthglass) reported 24 minutes ago

  Please explain how your advisors in the Office of the Presisent are permitted to provide support par service, provide no useful information to resolve issues while permitted to be argumentative with customers @Fidomobile I will be making all communications public on social media

• 
  Patricia (@onedamnloyalfan) reported 27 minutes ago

  Another Fido outage? 😔 @Fidomobile @RogersHelps

• 
  Mayank Singhal (@mayank260287) reported 31 minutes ago

  Worst customer service from FIDO Internet, a different response from them on every call and chat @Fidomobile @RogersWireless

• 
  Dawn Guy (@DawnsCans) reported 33 minutes ago

  Hi @Fidomobile why am I unable to make a payment via your app? It’s interesting that you started pushing preauth payment and now I can’t process without issue. Yes I’ve called. #cellphone #fidocanada #fixyourapp

• 
  To_416 (@To_L416) reported 33 minutes ago

  @Fidomobile Stay away from fido, 30 minutes on the phone and 11 years of loyalty got me an extra $10 on my plan and $45 activation fee for picking it up at the store all because I spoke to someone on the phone instead of doing it online. Bad customer loyalty. Way to keep me. Stay away guys.

• 
  Dwn Brwn (@dwnebrwn) reported 33 minutes ago

  The retention person I just spoke to @Bell just said she knows they’re expensive, but I’m paying for the customer service experience just before she said “guess I can’t help you and we’re done here?”... great service. Off to @Fidomobile I go!

• 
  Cindy Lou (@1cindylou1965) reported 35 minutes ago

  Are there any cellphone stores open for business in Ontario so I can get a new cellphone as I will be canceling my cellphone service with @Fidomobile.

• 
  Grizzwaldz❎ (@grizzwaldz) reported 40 minutes ago

  @Fidomobile The most interesting piece was when your Customer Service rep said I needed to have it in AIRPLANE MODE when making wifi calls :) I would like to remind you that your website does not say that ANYWHERE. If that's the case, please send and updated link to your billing protocols.

• 
  Kilah (@Ki_Rolle) reported 42 minutes ago

  @Fidomobile trying to access Fido live chat & seems to be not working

• 
  To_416 (@To_L416) reported 44 minutes ago

  @Fidomobile @LidoPimienta @WitchProphet Stay away from fido, 30 minutes on the phone and 11 years of loyalty got me an extra $10 on my plan and $45 activation fee for picking it up at the store all because I spoke to someone on the phone instead of doing it online. Bad customer loyalty. Way to keep me. Stay away guys.

• 
  𝗖𝗛𝗥!𝗦💯🐳🦈💫 (@ChrisGotSniped) reported 44 minutes ago

  @luvharabella @Fidomobile my phone not working help me out

• 
  Rebeccaadsett (@Rebeccaadsett2) reported 45 minutes ago

  @Fidomobile my internet and you tube very slow i cannot sign in to account it will not recognize me what is happening

• 
  Cy Cyril (@cyril0) reported 47 minutes ago

  @9209Vj @FidoSolutions @Fidomobile You realize wifi is the low range high speed network that comes from the little box in your house. Fido has zero control over that. Either you mean LTE 4G 5G, or you can call it mobile internet or maybe you mean the internet connection at home but none of those things are wifi.

• 
  KayEl_Naushera (@KayEl_Naushera) reported 50 minutes ago

  @Fidomobile My loss due to Rogers/Fido outage on 19 Apr 2021 was $300.00. Pl confirm how Rogers is compensating

• 
  Grizzwaldz❎ (@grizzwaldz) reported 54 minutes ago

  @StarlinkPage having an issue with my mobile provider @Fidomobile charging me long distance calls in a zone where there is NO CELL SIGNAL and they're using my starlink WIFI connection to charge me :) They claim since my SIM card is still used, they can bill me. Correct?

• 
  teacheramirah (@teacheramirah) reported 56 minutes ago

  @RogersHelps @Fidomobile Interesting how the service interruption occurred last week and mentioned we’d see a credit for the inconvenience. However, i’m still been charged the same fees. A bunch of lies

• 
  Ken Charley (@charley_ken) reported 59 minutes ago

  @Fidomobile I signed up for $30/mo and I’m getting an initial bill of $88.03. I was told that there were no service charges for joining Fido. Please I need some explanation?

• 
  Dwn Brwn (@dwnebrwn) reported 59 minutes ago

  The retention person I just spoke to @Bell just said she knows the services are expensive but I’m paying for the service... going to be honest have only received bare minimum service from bell. Off to @Fidomobile I go!

• 
  𝗖𝗛𝗥!𝗦💯🐳🦈💫 (@ChrisGotSniped) reported 1 hour ago

  @luvharabella @Fidomobile I did that, still not working 😞

• 
  Dheeraj Bansal (@Dheeraj_HereIM) reported 1 hour ago

  @Fidomobile your service sucks! It was amazing before but now it’s terrible. Screw you Fido care.