Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.

City	Problem Type	Report Time
London	Internet	12 days ago
Deep River	Phone	12 days ago
Ottawa	E-mail	13 days ago
St. Catharines	E-mail	17 days ago
Vancouver	Internet	17 days ago
Toronto	Phone	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  H&Y (@HY_happydream) reported 5 minutes ago

  Go away from @Fidomobile and select the other mobile providers... do not waste your valuable time with terrible company @Fidomobile

• 
  Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported 6 minutes ago from Mississauga, Ontario

  @kriss19781 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

• 
  Sahaj Gupta (@SahajGupta25) reported 6 minutes ago

  @Fidomobile has blocked my number just 4 days ago and today they have again blocked my number help me out @FidoSolutions

• 
  Nate ayers (@Nathanielayers) reported 7 minutes ago

  @Fidomobile I tried to order a $10 sim card and was bombarded with questions. I have activated new lines with less information. get it together fido. your customer service sucks

• 
  Deborah Ancel (@DeborahAncel) reported 9 minutes ago

  @Fidomobile And I spent another 3 hours on the phone Wednesday and someone promised to fix it by Thursday lunchtime. It's still not resolved.

• 
  FixarMovies (@FixarMovies) reported 10 minutes ago

  @Fidomobile Labelling Spam calls does nothing to help the issue. Declining calls just fills your Voicemail inbox which is already ridiculously limited so you can nickel and dime customers with Voicemail expansion options. Are you tracking these Spam calls?

• 
  Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported 12 minutes ago from Mississauga, Ontario

  @neelshah85 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

• 
  Amulya Agarwal (@AmulyaAgarwal15) reported 12 minutes ago

  @Fidomobile @FidoSolutions Unacceptable service from them, just suspended my account and have not been giving clear instructions Just unacceptable from a company like @Fidomobile

• 
  H&Y (@HY_happydream) reported 13 minutes ago

  @Fidomobile #Canada @Canada Do not sign up the mobile phone with @Fidomobile in Canada. They have terrible customer service and lie to customer They will offer when you sign up, but you will not see the those offers as discount or credit on you real agreement.

• 
  H&Y (@HY_happydream) reported 13 minutes ago

  Go away and select the other mobile providers... do waste your valuable time with terrible company @Fidomobile

• 
  Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported 17 minutes ago

  @doginthehair @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

• 
  HA (@HA040314) reported 19 minutes ago

  @Fidomobile is there a system outage? I can't seem to send texts right now.

• 
  Jennifer (@JMazda26) reported 19 minutes ago

  @Fidomobile that costumer service representative Alicia just hang up on Me!!!??? ,

• 
  Charles Dow (@Charles00436660) reported 20 minutes ago

  @Fidomobile usual crappy service from a major company. I’m at a Fido store but they cannot cancel your service and will not accept the equipment until you call customer service with the usual lengthy delay. More competition needed or we will continue to get crappy service!!

• 
  A missmaff (@alexanissimoff) reported 24 minutes ago from London, Ontario

  @Fidomobile In all seriousness you guys had a bunch of cars on my street yesterday trying to fix it it didn’t work my Internet goes out every 20 minutes sometimes I get a couple hours but it’s been like this for months and no one‘s done anything..You take my money though

• 
  Serge (@meapopuli) reported 28 minutes ago

  @Fidomobile having a horrible connection in Yukon while super sick with flu , calls dropped. Thanks Rogers and Fido

• 
  Le Wombat (@Womiye) reported 29 minutes ago

  Worst mobile service provider goes to #fido @Fidomobile Time to move. Any suggestions please?

• 
  Sahaj Gupta (@SahajGupta25) reported 33 minutes ago

  @Fidomobile and @FidoSolutions you have disturbed me enough and i am done with you guys i can't to parents i can't use google maps to commute i am using someone else's wifi to tweet @Fidomobile doesn't care about their customers and you love mentally torturing your loyal customer

• 
  Kelsey Daria (@kelseydariaxo) reported 33 minutes ago

  @FidoSolutions @Fidomobile Educate your representatives properly, they let a customer sign a contract after she CLEARLY explained why she left her last cellphone provider. Lying and trapping a customer in a contract where no service is provided is terrible customer service.

• 
  H&Y (@HY_happydream) reported 36 minutes ago

  @FidoSolutions @Fidomobile Garbage company

• 
  Tracy (@tyeddeau) reported 38 minutes ago

  Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers internet service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

• 
  SabahatMS (@SabahatMS) reported 41 minutes ago

  @Fidomobile Hello, Is Fida Mobile's internet down?

• 
  Girl Glitter (@GoldstarGlitter) reported 48 minutes ago

  @Fidomobile Funny thing. After being on hold for 2 hours and 20 minutes with Fido, then finally speaking with a rep., thinking I’ve taken care of what I called about, I learn today it was a complete waste of my time. Yay I get to call them again! Maybe they like customer calls…

• 
  Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported 48 minutes ago from Mississauga, Ontario

  @Ekniran01760152 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

• 
  H&Y (@HY_happydream) reported 50 minutes ago

  @Fidomobile #Can #Canada Do not activate the phone with Fido, if you need ant mobile phone. They are terrible customer service and lie to customer. They offer when you sign up, but you will get different plan or discount when you get the actual bill.

• 
  abheysingh (@abheyssingh) reported 50 minutes ago

  Raised a complaint @Fidomobile on Nov 22. No solution yet. Have been approached by 4 different associates asking for my FIDO details, to solve a complaint that "why am I receiving monthly bills when I am not a FIDO customer " Pathetic service and complaint redressal @Fidomobile

• 
  Hamid (@dezfoulianh) reported 53 minutes ago

  @Fidomobile This was a really great gesture from @Fidomobile. I wish with the ongoing internet crisis in Iran we could also get better Intl. rates so we didn't have to go to other Intl. service providers which didn't feel any empathy like our carriers to bother at all in these hard times.

• 
  Tracy (@tyeddeau) reported 57 minutes ago

  Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers cell service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

• 
  Jennifer (@JMazda26) reported 59 minutes ago

  @Fidomobile Fido have a HORRIBLE costumer service!! They’re giving me a confusing info regarding my new account. Got a prepaid act then changed to monthly & I have a balance transfer of around $300 plus from my prepaid to my new account but haven’t gotten the balance ?!

• 
  Le Wombat (@Womiye) reported 1 hour ago

  Worst mobile service provider goes to #fido @Fidomobile Time to move. Shy suggestions please?