Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (48%)
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Internet (38%)
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E-mail (7%)
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Total Blackout (2%)
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Wi-fi (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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alex~ or whatever
(@leeciexox) reported
We lost power??? Yay for hot weather and windy ****. But bless up for my phone plan providing 5 hours of free data 😎 @Fidomobile
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Mehmet Nuri Deveci
(@mndeveci) reported
@Fidomobile stop calling me from this (+1 877 866-9930) number. I am answering the call and you hang up after 3 seconds. It happened more than 10 times in last 7 days. I really don’t want what you are marketing, please stop!
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Evang. Dayle Jones-Johnson
(@EvangDJones) reported
@Fidomobile very DISGUSTED at the measure of service I'm receiving from one of your associates being n hold for 40 minutes
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BotTheDip
(@BotTheDip) reported
@EvangDJones @Fidomobile Fido is so bad I already regret signing up with them and its been 2 weeks. #fido
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Louise
(@chickiepoo1984) reported
@Fidomobile why is it that phone calls are going straight to voicemail? Text messages work.... calls do not. Are we gonna be credited a whole $1.50 on our next bill for this outage too? 🙄🙄🙄
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Michelle Genttner
(@mlgenttner) reported
This is criminal. It may be fraud. It’s DEFINITELY a disgusting abuse of power. I can’t wrap my head around it.Tanking a poor kid’s credit, saying you owe $0, then saying you owe something that you didn’t agree too. I’m sure we have a legit complaint for CRTC against @Fidomobile
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BotTheDip
(@BotTheDip) reported
@FidoSolutions Worst experience ever. Fido offered me a better contract so I would to come back with them. Accepted the offer on May 9th. After about 6 calls and 3 credit checks on different days with FIDO, 2 weeks later I find out they never shipped the phone. @Fidomobile #FIDO
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Harman Samra
(@HarmanS95) reported
Dude why ******** does @Fidomobile have the most dogshit UI and when you call to check ur invoice balance even though I've asked my email to be changed like 6 times and they still don't have the right one. Like they text me yo your bill is due but won't give me the amount?
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Bharath
(@bharathbkd) reported
For one full day service interruption, @rogershelps @Fidomobile decided to give $0.5 credit on May month's bill. Blessed..!!! Two of my critical transactions which I could not complete due to 'No OTPs received' worth 50 cents. 🙏 #fido
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Jawahar Rajan
(@javahar) reported
@FidoSolutions @Fidomobile is there a network outage in the N2T 2S3 postal code area ? Internet is down ?
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BotTheDip
(@BotTheDip) reported
@FidoSolutions @Fidomobile My entire family has been with FIDO for over 10 years. I left for @TELUSsupport a bit to come back now but was just reminded of why I left in the first place. It's crazy that Fido doesn't even try to compensate for the situation. Terrible service #FIDO
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Kasia
(@Scripted4) reported
@Fidomobile @jdutchermusic @haviahmighty I think I deserve some kind of compensation for being part of a failed network like what you guys are having.There’s always a problem, you’re ruining my life
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In my thoughts⛅️
(@jaddaimeredith) reported
@Fidomobile is the worst mobile company i’ve ever had to deal with lmao yall suck
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BotTheDip
(@BotTheDip) reported
@FidoSolutions Check your DMs. I need more assistance. Fido is having issues transfering my telus number to fido now. @FidoSolutions @Fidomobile
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Jay Reno
(@jayrenobeats) reported
@Fidomobile slow motion 🐌 on shipping my device. 3 days and counting.
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GZeusKriest
(@GZeusKriest) reported
@Fidomobile Since switching to your talk and text plan, your company has somehow stolen $200 from my balance and everytime I call you guys you keep passing me back and forth. Keep it up Fido and I'm gonna put you down. In the woods.
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BotTheDip
(@BotTheDip) reported
@FidoSolutions On May 12th, FIDO asks me to provide them with my CC info so that they can do another credit check on my new CC and still proceeds to charge my previous card on the file from 2 years ago for the down payment of the phone. What a joke. @Fidomobile #FIDO
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ABHIJEET KUMAR
(@BWI0109) reported
@Fidomobile Stop fooling customers. Customer service agent asked me that set up service fee will be waived in next bill. But when I called back after next bill then got to know nothing is there in note and nothing can be done. Interaction# I1642519645.
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Michelle Genttner
(@mlgenttner) reported
She was almost in TEARS. The CSR made her feel so bad, for something she didn’t EVEN DO. What a joke. The telecommunications oligarchy in this country is absolutely VILE. @Fidomobile should be ashamed, and should definitely fix this, immediately.
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qoqɯoɹ
(@rombob) reported
such a waste of time and #badservice @Fidomobile: received broken tablet, needed to return being charged on the next bill for free offered device, no compensation given
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qoqɯoɹ
(@rombob) reported
such a waste of time and bad experience @Fidomobile received broken tablet, needed to return being charged on the next bill for free offered device, no compensation given
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Sarthak
(@sarchat90) reported
Dear @Fidomobile I’m currently located in Belgium and using the Fido Roam service. My data service isn’t working ! Your agents are unable to troubleshoot this issue. Please look into the matter.
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emanuel
(@schmoiti) reported
@Fidomobile has literally caused me so much headache. It’s been one week since I called to get home internet. One broken modem, countless calls to customer service, and waiting for tech to show up at home who never showed up(!!!) later and I still have no internet. 😑😖😖😖
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Jasmin Nyack
(@101mystic) reported
Dear @Fidomobile @FidoSolutions I am not your costumer, but I keep getting texts about their bill, and how much they are paying and I can't get through to get someone to cancel sending that information to me /which i shouldn't have/ where the hell is your fix for this security
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Souvik
(@AmiSouvikDe) reported
@FidoSolutions @FidoSolutions I called you guys and put my services on hold, but they got expired. I should deserve an email notification before they resume my service. @Fidomobile
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Martin Charette
(@cinq) reported
I never understand the sales rules that some companies have. I have been a @Fidomobile customer forever and I just want another line with the same deal. DENIED. They don't want more money from me.
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jalapeño booty
(@oliveyoubish) reported
@Fidomobile whyyyy is my data not working!!!
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qoqɯoɹ
(@rombob) reported
such a waste of time and #badservice @Fidomobile received broken tablet, needed to return, being charged on the next bill for free offered device, no compensation given @fidosolutions
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Ivan Martin
(@itsmeivanmartin) reported
Day 3724 of being offline: @Fidomobile sent me a new iPhone through their insurance company @Brightstar, after I got a defective one. The iPhone is locked and won't even work with their own network...
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Ivan Martin
(@itsmeivanmartin) reported
Day 3724 of being offline: @Fidomobile sent me a new iPhone through @BrightstarIns after I got a defective one and it's locked and won't even work with their own network...