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Fido

Fido service status: outage reports and connection issues

Why is my Fido service not working?

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Full Outage Map

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • 55% Phone (55%)
  • 30% Internet (30%)
  • 9% E-mail (9%)
  • 3% Total Blackout (3%)
  • 3% Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Toronto, Bayham, London, Deep River, Ottawa, St. Catharines, Vancouver, Terrace, Aberdeen, Calgary, and Kitchener.

CityProblem TypeReport Time
Toronto Internet 3 days ago
Bayham Phone 3 days ago
London Phone 3 days ago
London Internet 23 days ago
Deep River Phone 23 days ago
Ottawa E-mail 24 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • kuailenanhai111
    gebilaowang (@kuailenanhai111) reported

    @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

  • jantz1
    Jantz (@jantz1) reported

    @Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.

  • gz_nate
    Nate Sosa #LLPS (@gz_nate) reported

    @Fidomobile I’m telling you rn if I have to schedule a return phone call 3 days away and can’t speak to a human when I call customer service I’m gonna renew my MULTIPLE lines with a competitor.

  • wandeomot
    Omotalade Kikelomo (@wandeomot) reported

    @Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?

  • tonitontony
    ToniTonTony (@tonitontony) reported

    @FidoSolutions @Fidomobile i call to fix my account when i signed up for mobile plan but your tech rep created another account under my name instead of fixing it, i need to cancel one of my account immediately

  • floofydoofbkup
    Pete (@floofydoofbkup) reported

    @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

  • masihhaha
    Masih (@masihhaha) reported

    @Fidomobile evertyime we call your stupid AI keeps us on the phone and waste our time and energy. You garbage garbage pathetic company I only wish the worst for you.

  • Who_knewit
    Intrepid Critic (@Who_knewit) reported

    @Fidomobile please switch me back to LTE. This switch to "5G" has made my phone slower, everything takes longer to open, chatgpt takes forever to give answers now. Podcasts just stop streaming as I randomly lose service. Switch us back, 5G isn't ready and it sucks.

  • kuailenanhai111
    gebilaowang (@kuailenanhai111) reported

    @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

  • hasanun03898098
    Hasan Unlu (@hasanun03898098) reported

    Wooow @Rogers @Fidomobile you claim to be the number 1 yet there is no support after 7 or 8 pm. I transferred my number from Fido to Rogers replied YES and still got a cancelled after 90 mins message. Now support is closed and I cannot call anyone. What a joke. Shame!

  • drwales1
    STEP-UP TRANSFORMER© (@drwales1) reported

    @Fidomobile You guys set up call backs you are not willing to honour . With your crappy data service up north . This is very pathetic

  • ianserena2045
    Ian Kendall (@ianserena2045) reported

    @Fidomobile Fido is down in manitoba cant make calls or receive cant text and no data bill is fully paid cant get to speak to a person at fido its been down for over 2 hrs now

  • IosonoLf
    Linny (@IosonoLf) reported

    @Fidomobile Hello Fido - we’ve tried calling you three times now and we keep getting nowhere. We keep having to schedule a call to speak to anyone. Can anyone help us?

  • cleantecher
    cleantecher (@cleantecher) reported

    @lynn130415 no one @Fidomobile dosent let u cancel ur phone plan then @Rogers threatens u with credit score issues and then eventually ur phone is cut off. then they offer u deals for how much little they r willing to settle with u when u wanted to cancel the plan before accumulating charges

  • howardruns
    Howard Bailey (@howardruns) reported

    @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

  • masihhaha
    Masih (@masihhaha) reported

    @Fidomobile, I wish you, your AI garbage rep, and your whole system burn in hell. You pieces of shits, and your garbage support service are not good for nothing. I genuinely only wish the worst for you.

  • Amanbhargava23
    Aman Bhargava (@Amanbhargava23) reported

    @Fidomobile Absolutely worse customer service will be porting away from this company with a couple of days I have billing issues want to speak with someone today but they are giving me time 2 days from now !! When it comes to bills u want the money right away even when its wrong

  • Vince_Ltd
    Vince Ltd. (@Vince_Ltd) reported

    @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

  • Dunumi
    TundeRich (@Dunumi) reported

    @Fidomobile Pls I need help with my Fido account. Got a called yesterday from Fido to make a complain and the next mail I got was my account has been changed to a mobile plan of $45 monthly This is really wrong and I didn’t request for such. *** Fido should contact me immediately to correct

  • BojaReddii
    boja_reddii (@BojaReddii) reported

    @Rogers @RogersHelps @Fidomobile This issue has been ongoing since Nov 2025. I signed up for Rogers Internet at Scarborough Town Centre where Sahil Kapre (Salesperson ID: 14010302) promised a $75 bill credit to my Fido account in the 2nd billing cycle. #CustomerService

  • BenPrendergast
    Benn Prend (@BenPrendergast) reported

    The @Fidomobile customer service is probably the most god awful chat/phone line I’ve ever experienced. And I worked for be. Guarantee I’ll get a tweet back faster than their callback request.

  • floofydoofbkup
    Pete (@floofydoofbkup) reported

    @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

  • Vince_Ltd
    Vince Ltd. (@Vince_Ltd) reported

    @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

  • prozacangel
    ☆JAYBAAY☆ (@prozacangel) reported

    @Fidomobile worst ******* service I’ve never had

  • JuliusTeeko
    Julius & Teeko (@JuliusTeeko) reported

    @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

  • ravipalgoyal
    Ravi Goyal (@ravipalgoyal) reported

    @Fidomobile My phone with Fido eSIM has suddenly stopped working, and I need a replacement eSIM for my new phone. I can't find an option in the app or on the website to order one. How can I get this sorted and restore my service ASAP?

  • RaphaelDan86238
    Raphael Daniel (@RaphaelDan86238) reported

    @Fidomobile I think Fido is the most irritating telcom service in Canada right now!! Very horrible service experience

  • anon26747971223
    anon (@anon26747971223) reported

    @Fidomobile @Rogers your towers are sending wrong GPS locations to phones. People in canada are pinging off towers in Peru. It's been a real pain. It has been multiple people with Fido and Rogers. Could you please fix this?

  • Georgin51424274
    Georgina Perez (@Georgin51424274) reported

    @Fidomobile is there anyone in customer service who is actually willing to help?

  • HumansAndDroids
    Next Gen LLM Healing (@HumansAndDroids) reported

    hey @Fidomobile if this is your real handle please reply. your AI support is frustrating, it keeps suggesting me to go to website and never connects me to a human.. on the website i don't see any option to cancel one of my lines