Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (27%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Fido Solutions
(@FidoSolutions) reported
@idhanya @Fidomobile Hi! Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. We apologize for the inconvenience, our team is working quickly to restore services as soon as possible. 1/2
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
@Fidomobile you should give us all credits for however long phone service is down for.
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LadyKay
(@LadyKayRain) reported
@Fidomobile @Rogers @RogersHelps what on earth is going on??!! I cannot make or recieve phone calls or send n receive text. Are you fixing this issue?
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alisha⁷ ❄️🐻
(@positivitae) reported
i love how all the major phone service providers in canada are down and none of them are giving any updates 🙃 i can’t even make a call like what if that was needed for my job??? get it together @Fidomobile
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marivic nodora
(@civiram07) reported
@EsBeeEf @Fidomobile Look like there is a problem right now with #Fido
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO
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✨Daysha Love✨
(@DayshaLove) reported
Loool @Fidomobile get it together I got **** to do
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Paul 🇨🇦🇮🇪
(@exulicus) reported
@authormik @harrysmomlol I'm with @Fidomobile and currently have no signal at all...
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cassandra drudi
(@cassandra_d) reported
@Fidomobile when will your network be back? I lost a call in the middle of an interview and am trying desperately to work while managing two virtual learners. This is the last thing people need right now.
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Ayush Saxena
(@ayush0110) reported
@Fidomobile - can you please share an update on what's happening? The network has been down since the morning. Unable to make/receive calls or connect to internet.
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Regina Wayd
(@ReginaWayd) reported
@Rogers @RogersHelps @Fidomobile your ******* **** isnt working!!!! Please allow all your customers to use wifi call so at least we are not paying for nothing!!!!! #fido #rogers
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Tracy
(@Fosters_mom_14) reported
Still no cell service @Fidomobile
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svaliyani
(@svaliyani) reported
@Fidomobile Any update on the outage? I am unable to make calls for few hours now!
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Nisarg Shah
(@shahnisarg28) reported
Hello @Rogers @RogersHelps can you please update the current status on the outage everyone is facing? @Fidomobile can you please at least acknowledge the outage and provide the update please?
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👑QueenD👑💋
(@QueenDaxnie) reported
@Fidomobile y’all good ? I ain’t got no service
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amberoklis
(@amberoklis) reported
@Fidomobile @LidoPimienta @WitchProphet How about you tell us when your going to get the phone problem fixed...it tell us that you are having a phone problem
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BrandonCorbeau
(@BrandonCorbeau) reported
@Fidomobile eta on fixing the cell outage? Myself and many Canadians have important phone calls to make.
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Ayse nihal kuru
(@Aysenihalkuru2) reported
@Fidomobile The phones are not working. Is it a joke?
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Ale 👩🏻🔬👩🏻💻 🇮🇹🐾🐶🌵☕️✈️
(@Ale_IT_CA) reported
@Fidomobile there is a widespread issue with your network. No data, no incoming phonecalls, no outgoing phonecalls. When can we expect this to be resolved? Thanks.
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Eugen
(@EugenHossu) reported
@Fidomobile very disappointing and inconvenient galore. No email or text to advise of the outage. Just happy we don’t have more services with the crippled provider.
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Peter Tran
(@thedunklistt) reported
@Fidomobile why has the service been down for so long? #FidoDown is really a hindrance right now
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JaeDion
(@JaeDion_) reported
Phone Hasn't Been Working Since 1am, So If You're With @Rogers or @Fidomobile unfortunately the server is down!
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Moos
(@MoosCD) reported
@Fidomobile @LidoPimienta @WitchProphet Service down, I lost 1 day of my driving job, hey fool, could you compensate?
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abbie mercado
(@abbiemercado) reported
@Fidomobile, can you please advise when the network will be back?
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Melissa Mignacca
(@Melibouza29) reported
@BobbyGarabet @FidoSolutions @Fidomobile Vidéotron did the exact same stupid thing a few weeks back. Took them hours to update Twitter. Nothing on their web site, app, phone message etc. They had tens of thousands of people plugging and unplugging routers around the province. So dumb. Companies please learn !
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Ditz McGenius 🇨🇦
(@DitzMcGeee) reported
**** you @Fidomobile that is all.
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Jason Cobill
(@JasonCobill) reported
I don't know for sure, but I think the wave of calls for vaccine appointments have crashed the @Fidomobile network in Ottawa this morning.
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Lisa W
(@MediaGirlOttawa) reported
Anyone having trouble with cell service? @Rogers @Fidomobile all out in our house - #kanata
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Emmanuelle
(@emmabourre97) reported
Is anyone having issues with @Fidomobile today? I have no signal at all
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Chris Avery
(@chrisavery) reported
@JasonCobill @Fidomobile Apparently Rogers is having some kind of Canada-wide issue.. which would affect Fido