Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	7 days ago
Deep River	Phone	7 days ago
Ottawa	E-mail	8 days ago
St. Catharines	E-mail	11 days ago
Vancouver	Internet	11 days ago
Toronto	Phone	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝕂𝕖𝕝𝕝𝕚𝕓𝕖𝕒𝕟 💀🍭💊 (𝕤𝕙𝕖/𝕙𝕖𝕣) (@misst0pia) reported 5 minutes ago

  Hey @Fidomobile your customer service has always been fantastic, but the path to speak to an agent on the phone has become extremely tedious, especially when I already know what I need help with & that I can’t fix it myself online. I don’t need a text with deals. I need a person.

• 
  أبو عقاب (@__Haitham___) reported 6 minutes ago

  @Fidomobile This Is a garbage deal

• 
  Gray (@nolimit_GLB) reported 8 minutes ago

  @CBCVancouver @Fidomobile is the worst of the worst when it comes to mobile phone companies.

• 
  where the money resides (@tomiwaoje2) reported 9 minutes ago

  @kuda_hove @Fidomobile Fido truly has some of the worst customer service I’ve ever experienced. Had to switch to Telus and so far the customer service has been pretty amazing *knock on wood*

• 
  Darren Young (@DarrenYoung61) reported 9 minutes ago

  @Fidomobile I waited 3 days for a “24 hour call back”- that never came. I called you about this, Fido. I got excuses, and a new “case” opened. Waiting after another 3 days for the “24 hour” call back. Very poor customer service...brutal.

• 
  Nick (@nbronster) reported 9 minutes ago

  Having the absolute most stressful shopping experience with @Fidomobile, buying a phone should not be this painful. I had a better experience buying my car and today I need to call them again for the fifth time. Incompetent support team!!!

• 
  Bridget Bema🔥 (@kuda_hove) reported 11 minutes ago

  S/O to @Fidomobile for their terrible service. Thank you for changing my phone number the day before Christmas without informing me.

• 
  Rohit (@Rohit55744602) reported 14 minutes ago

  @Fidomobile Your services are the best in terms of the way your customer service reps deal patiently with customers! 👍

• 
  cm (@Crackmacs) reported 21 minutes ago from Calgary, Alberta

  @gfinockio @Fidomobile @koodo Yuppers. Thought about switching to their service but after talking to friends and shaw employees who have it, decided against it

• 
  muthu raman (@msmuthu3) reported 22 minutes ago

  @Fidomobile Iam struck on a issue. I have fido mobile and had a temporary relief added since I went outside country .now Iam back at the airport but unable to reactivate my fido mobile again .all customer care numbers not working .please help

• 
  nelly pendal (@NellyPendal) reported 24 minutes ago

  @Fidomobile you have the worst customer service EVER!!!! I was transferred at least 5 times from Rogers to Fido ..... it’s ridiculous

• 
  Tony (@Tony14236731) reported 25 minutes ago

  @Fidomobile Fido has so crazy website. Website information and account information are different, that make customers in trouble. And website post give $100 credit, but when you upgradge there is nothing. They had no clear explain on website only let customers to guess.

• 
  lily (@lily99288961) reported 26 minutes ago

  @Fidomobile the worst place to get service. Your agent mislead me and expect me to pay for your mistake. Never ever use your service and I advice other not to use your serve as your company aim is to rip money for your customers. Warning!!! Do not use service with them.

• 
  Daniel Shapiro (@shap) reported 28 minutes ago

  @FidoSolutions @Fidomobile Internet is down and your support number says “our office is exceptionally closed”. Is technical support not available at all?

• 
  Bob McKenzie (@petebrokemyteam) reported 29 minutes ago

  @Fidomobile Warning to customers. The link doesn't work. After hours waiting on hold on the phone I'm told it's only available for new customers. There is never anything for existing customers and this is false advertising. Losing loyal customers Fido.

• 
  M (@WDW4EVERFDT) reported 32 minutes ago

  @TruckChudmore @Fidomobile Was a customer for over 10 years with teksavvy, when we moved we wanted to transfer our number over to the new place, they told us no problem. After we moved they told us, they couldn’t do it. So we ended up going to Fido internet and Rogers cell. No more home phone!

• 
  aaron jacques (@aaronjacques) reported 35 minutes ago

  @OpenMediaOrg @Rogers @Fidomobile except rogers and fido both have a right-sizing policy. This allows your past bill to be retroactively assigned the rate of the new plan IF you change your plan to the appropriate level for your actual usage. 10:1 odds this is a customer who wanted to have the bill waived,

• 
  cm (@Crackmacs) reported 38 minutes ago from Calgary, Alberta

  @gfinockio @Fidomobile @koodo You would be wrong. We've tried but they won't do anything for us unless we leave as clients. Given my horrendous experience with their customer service/tech support this month, I'm gonna switch to anyone that has actual people you can call

• 
  Sole Energy (@SoleEnergy) reported 38 minutes ago

  Thanks @PublicMobile for another year of hassle-free service and for the FREE gift of 2 GB of data and 100 international calling minutes. Never got anything from @Fidomobile @FidoSolutions except headaches. #stopovercharging #fido #fidosolutions Bad dog!

• 
  🤍 (@Briittanyxoxoxo) reported 41 minutes ago

  @Fidomobile Customer Service inform you of one thing then get told otherwise after the fact. 😡😤

• 
  dave wyeld (@canadadave007) reported 42 minutes ago

  @FidoSolutions @Fidomobile still on the phone. On hold. Waiting for a supervisor. 1 hour and 45 mins. Please help!

• 
  Alkis Sarantinos (@alkissarantinos) reported 47 minutes ago

  @Fidomobile you guys have the worst online support system ever! I have spent the good part of the last view days wanting to PAY YOU MONEY, and not only does it not work, but there is no way to actually resolve this issue. UNBELIEVABLE

• 
  nelly pendal (@NellyPendal) reported 49 minutes ago

  @Fidomobile is it normal to keep clients on the phone for over 1:30mins to speak with the support team? What’s kind of service is that @Fidomobile

• 
  aaron jacques (@aaronjacques) reported 55 minutes ago

  @OpenMediaOrg @Rogers @Fidomobile and not give up their "grandfathered" plan. They misrepresented it as a heartless telco not caring about the customer. And when the media called about they offered the standard right-sizing offer.

• 
  OpenMedia (@OpenMediaOrg) reported 59 minutes ago

  Last year, @Fidomobile's parent company, @Rogers made more than $2 billion in profit. It couldn't make an exception when the longtime customers, that had never missed a payment, called to ask for compassion.

• 
  dave wyeld (@canadadave007) reported 60 minutes ago

  @Fidomobile @FidoSolutions (1 of 3) Spent 1:04 mins a few days ago sorting new phone and plan. Spent 2 hours 43 minutes yesterday tying to solve issues with new plan and phone after it was determined that the initial CSR had fibbed about the price.

• 
  Bill (@Mollyke01) reported 1 hour ago

  @Fidomobile g'day. Have just made some changes to my fido account both numbers on the account. Just received conf but notice that the discount for having second phone on the account has disappeared. Can you help please?

• 
  Antelucan🌄 (@s3pm3p) reported 1 hour ago

  Seriously wtf @Fidomobile. I have been on the phone with you guys for more than 3 hours over the past 3 weeks just to get the internet service I'm paying for!? Then they tell me to wait for technicians between 4-6pm. It's past 6 and they didn't show up. No call no text.

• 
  antoniogurinoni1969@gmail.com (@antoniogurinon1) reported 1 hour ago

  @Fidomobile @FidoSolutions Lost old fecebbok yu block me 3 time call fido ask for$900 send me free cell phone after pey for the cell phone block me of now (**** loser after money)

• 
  Bananatoffee (@Bananatoffee1) reported 1 hour ago

  @Fidomobile please help, someone frauded my account a few days ago (ordered a phone) agent said it was fixed but now my number is unassigned I think someone ported it out. I can't even login @FidoSolutions