Fido service status: outage reports and connection issues
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (57%)
- Internet (30%)
- E-mail (7%)
- Total Blackout (7%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Toronto, Calgary, Swan River, London, Saint-Joseph-de-Sorel, Ottawa, Toronto county, Montréal, Brockville, Collingwood, Richmond Hill, Carleton Place, Vancouver, and Bayham.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 8 days ago |
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Phone | 9 days ago |
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Internet | 12 days ago |
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Phone | 15 days ago |
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Phone | 16 days ago |
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Phone | 25 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Blair (@blairs1) reported@Fidomobile cancelled within 14 days of activating, was charged in full and no refund as promised - trying to call, it's saying my phone was lost/stolen. help.
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Aephraim Steinberg (@QuantumAephraim) reported@Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.
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T Caomhanach (@TCaomhanach) reported@Fidomobile your agent called me back and hung up on me instead of placing me on hold and she never called me back. Awful service as usual from Fido. How can I manage to speak to someone today!?
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Shrikant Gupta (@Shrikan15918909) reported@Fidomobile Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider.
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Flair905 (@NHGANG240) reported@Fidomobile is the WORST company on Earth
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Lina Serratos (@CaroSerratos) reported@Fidomobile I am close to phone rage at this time. How hard can it be to get human assistance and cancel my contract with you? This is precisely why I’m done with #Fido - the ridiculously expensive service too.
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Michelle Almeida (@xalmeida12345) reported@Fidomobile Activating the plan is easy, but cancelling it is a huge bureaucratic process. This is an abuse and a lack of respect for foreigners who use the service. But I want to make it clear that I will not pay anything. I ask that you act with decency and cancel the charges.
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Shrikant Gupta (@Shrikan15918909) reported@Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP
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Dragon (@Carlosl68910473) reported@Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash
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connor (@_connorrr_) reported@Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.
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Kevin (@Kevin55515892) reported@cptsilvertooth @Fidomobile I cancelled my service with Fido too. Everyone else should do the same
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reportedWhoever's idea it was to get rid of customer service and have chatbots pretend to attend to customer needs is an idiot of the highest order. Seriously! How can you need someone for help but get no one except to schedule a stupid call back which you barely receive. @Fidomobile
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Omotalade Kikelomo (@wandeomot) reported@Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?
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Polygolferous (@OG_BC_Citizen) reported@Fidomobile your customer service is a complete travesty. I'm trying to change address, but I can't even login to my account bc your website never sends the verification code. AI chat bot is useless. Phone dial-a-bot is useless. I'll just let you guys bill the wrong address
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Joe Cicoria (@Ammazzato) reported@Fidomobile Is there a cancel my account button in your website? I’d like to cancel my membership.
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Pete (@floofydoofbkup) reported@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
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Kirito96 (@kirito_9668) reported@Fidomobile whoever is working on your AI needs to be let go. Other companies out of the box AI will do better than the **** you have. Now hard to train your AI.
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Aman Bhargava (@Amanbhargava23) reported@Fidomobile I AM BEING CHARGED EXTRA AS A FRAUD GOR THE SERVICES I HAVENT HIRED I NEED HELP
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Canadian Woman 🇨🇦 (@eraseing_woman) reportedJust opened a 4th phone line with @Fidomobile. They’re trying to charge me $80 for doing this - when the set up should’ve been free. Now I have to wait five days to talk to an agent because that’s how poor Fido’s customer service has become.
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🇨🇦Palmer says: You can't accept the truth! (@001PalmerA) reportedMan @Fidomobile and @Rogers Your customer service really sucks now. Now we have to schedule a appointment with your stupid ******* AI. That is so stupid it only cares about paying bills. So if we want to speak to a human being about a issue with a bill or account. It BS!
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C (@Craig17981815) reported@Fidomobile does having the rogers card also give fido customer the free roaming days?
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Jim (@Jim_363) reported@FidoMobile, I’m extremely disappointed with the current customer service experience. After 30 minutes navigating an AI system with no resolution, the only option to speak with a representative was to schedule an appointment a week in advance. As a customer of 20 years, this level of service is unacceptable and has led me to reconsider my loyalty. @Bell, do you currently offer access to live customer service agents for long-term customers?
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Hasan Unlu (@hasanun03898098) reportedWooow @Rogers @Fidomobile you claim to be the number 1 yet there is no support after 7 or 8 pm. I transferred my number from Fido to Rogers replied YES and still got a cancelled after 90 mins message. Now support is closed and I cannot call anyone. What a joke. Shame!
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Jennifer (@JMazda26) reported@Fidomobile is your tech support 24 hours ?
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Linny (@IosonoLf) reported@Fidomobile Hello Fido - we’ve tried calling you three times now and we keep getting nowhere. We keep having to schedule a call to speak to anyone. Can anyone help us?
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Shrikant Gupta (@Shrikan15918909) reported@Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider