Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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okg
(@okg11996115) reported
@Fidomobile You don’t care about your customer and make them wait on the line forever to get support
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Anwesha Bhattacharya
(@Anwesha71616499) reported
@Fidomobile …i m very disappoint with your customer service…please spend some money to improve the customer care…now i have a complain regarding your payment system…Though my device payment had been completed my monthly charge had not been reduced
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Sandeep Bhatia
(@Sunny_bhatia748) reported
@Fidomobile is the biggest cheater, Charged me $180 extra last month with promise to wave it and now again added $54 of extra chrg and did not even correct the last month's bill. Have spend over an hr with customer service they are apologetic but helpless #shame #dido #Cheater
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Lucy Fountainhead
(@LFountainhead) reported
@Fidomobile how do I contact customer service about my internet not working? Its been about 6+hrs.
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Amanpreet Deol
(@AmanpreetDeol9) reported
i had 2.5 months of contract remaining with them . Can you please help !! @Fidomobile
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Somna
(@somnamusic) reported
. @Fidomobile terrible customer experience. No SIM card because winback agent typed in wrong # Told I would be called within 48hrs with no call (twice) now I have to wait a 3rd time for a call in another 48hr b/c you closed the line after I went to physically get a SIM card
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AD
(@AD604250) reported
Hey @CRTCeng @Fidomobile @Rogers can you stop these service Canada fraud calls? ******* annoying! It's been two straight days.
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Amit Kumar
(@_KumarAmit) reported
@Fidomobile Hi Team. Recently my 1000 international free minutes have been discontinued on my two numbers. Being a loyal customer, I didn't expect it. Can you please have a look ?
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Maurilo Borges
(@mauriloborges) reported
I'm very disappointed at @PurolatorHelp and @Fidomobile. I bought a phone with Fido, they send it with missing apart number. Number has been provided since 9/6 but tracker keeps saying still missing, even though Purolator costumer service confirms it has been received.
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Tim Antonides
(@TimAntonides) reported
Dear @fidomobile : Can someone from back office staff contact me? I’ve waited since Friday to have my request for a name change approved. (“Tim” to “Timothy”) Been a customer for 18 years…
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Peeradeep Vignesh
(@peeradeep) reported
@Fidomobile one of the worst telecom brand in Canada. Frustrated at your customer service and your hidden agendas to charge customer. Initially given some international minutes and notifying that it ends in 2 word note in my receipt is unacceptable.
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JP
(@Jitter_P) reported
Canada needs to get control over monopolies like @Fidomobile. It's taken 4 phone calls and over 2 hours today to solve a problem. Complete joke! #cdnpoli #CRTC
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Female Feet Observer
(@chicksfootlover) reported
@Fidomobile got a response re the non functioning my fido app to activate the 5 bonus gb session - did both reinstall and made sure not on wifi, plus connected to fido network. i think it's much better if you don't insult your consumers' intelligence!! not only me, it's crap!
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Deals
(@LeTabby) reported
from
Edmonton, Alberta
Updating my plan with @Fidomobile and poof my saved voice mails are gone- including those from my dad I had saved to hear his voice occasionally. I guess I’ll never hear his voice again.
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Caleb Bourguignon
(@guccigoblin3) reported
Right when I heard about @Fidomobile’s five monthly hours of free data I knew I would use it for porn I cannot STAND chasing that ******* but only to be thwarted by poor wifi signal
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Name Cannot Be Blank
(@AMWA2021) reported
@peeradeep @Fidomobile I suspect @fidomobile has a supply line issue they’re not admitting to, and jerking customers around instead. Awful.
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Catch me if you can 💯🇨🇦🍁
(@NastyinCDA) reported
Out of curiosity does @FidoSolutions @Fidomobile value their existing customers because I’ve been with Fido since 1999 and I communicated with the CRTC and they basically told me IN WRITING that there are better companies out there that respect people with hearing issues.
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CircularLogic
(@CircularLogic89) reported
@georgehuang_mrc @Fidomobile No provider would know how the data is being used, only that data was used. Privacy issues. Which app used the data should be measured by your phone. The providers only know total data used.
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Gundeep singh
(@gundeepssidhu) reported
@Fidomobile I ordered an iPhone 11 Pro Max(Great deal!!) but today I contacted about the details on the order. They told me sorry we are sold out but we can cancel the order... is that how you deal with all your customers?? In bad faith; been with Fido for 2.5 years at this point
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Danny 🏳️🌈
(@TheDannyRamadan) reported
@FidoSolutions @ajnabieh @Fidomobile Awesome! Very helpful. I will probably get them used phones and buy the lines from you! Any discounts or support for refugees or newcomers?
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Marcela Vargas
(@lilmissmachete) reported
@Fidomobile hey! So a bad customer experience over the phone is what is going to push me to change providers! Agents interrupting while customers talking not a good way to start my morning.
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George Huang
(@georgehuang_mrc) reported
@CircularLogic89 @Fidomobile I refused @Fidomobile offer of 20G/$50 per month after I complained by chatting to its customers service.
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Maurilo Borges
(@mauriloborges) reported
@PurolatorHelp says they can't do anything right now, I have to wait. @Fidomobile says they can't do anything, I have to wait. No ETA. I can't file a claim with Purolator. What is my option now? Cancelation of my purchase? I will never buys with them again.
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George Huang
(@georgehuang_mrc) reported
@CircularLogic89 @Fidomobile Thanks. It’s iPhone and WiFi-assist was disabled. Home’s WiFi has been working well since I had been watching YouTube during that period. Any data should not go through cellular stream. @Fidomobile should have technical issues on billing system. It occurred a few times.
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RAVI KUMAR
(@rks1919) reported
@Fidomobile I haven’t received my bill for the cycle Aug 24 to Sept 24, 2021.. chatted and called multiple times at your support but haven’t got any resolution from last 10 days. Where is my bill??? How are you able to charge me without sending the bill over??
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vtrade4642@gmail.com
(@vtrade4642) reported
@Fidomobile my device protection plan is increased without notify me and now I’m talking with customer care on live chat they are not giving proper answer only asking and confirming my email only. Every time when i talk with customer care i never get proper answer from your side.
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jimmy
(@JFN1971) reported
On hold with @Fidomobile for 20min., rep couldn’t help so passes me over to someone else…..wait time is another 20min. 🙄 open up this market to more competition, worst service on the planet at the highest rates. Duopoly’s under the guise of choice is NOT choice!
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Rashid Ali
(@rashidali_ca) reported
@Fidomobile @FidoSolutions your customer service policies are so unfair. I moved to Fido from @bell, 3 of my numbers and 2 for my friends. You waived off the set up fee for my friend but your agents refused to waive it for me. Please align your policies. #fido #unfairfido
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Lucy Fountainhead
(@LFountainhead) reported
Thanks @Fidomobile for NOT responding. I still have no Internet. Tried calling, waited an hour. When I tried another number the wait time was between 1hr 40 and 2hr 30. FANTASTIC customer service.
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okg
(@okg11996115) reported
@Fidomobile Guys you have the worst support I have ever seen in my life. On call 7 hours to get support. Now I am canceling with you and would advice no one to deal with you again.