Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 12/22/2025 03:05

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (43%)

    Internet (43%)

  3. E-mail (6%)

    E-mail (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (2%)

    Total Blackout (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval and Parksville.

Loading map, please wait...
City Problem Type Report Time
CanadaBarrie Phone
CanadaMississauga Phone
CanadaToronto Phone
CanadaNiagara-on-the-Lake Internet
CanadaFort MacKay Internet
CanadaToronto Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • NicolasCamargoG Nicolas Camargo (@NicolasCamargoG) reported

    @virginmobilecan is about to win the prize for the worst customer service this Eastern Monday. 10 hours trying to restore my account and talked with 4 representatives so far. Better go to @Fidomobile

  • Tariq_Razi Tariq Razi (@Tariq_Razi) reported

    @CCTS_CPRST needs to check in the bad customer service being provided by @Fidomobile to its customers. No ownership being taken of commitments being given both on recorded lines and emails. Complete lack of ownership of customers.

  • freiterh Harold Freiter (@freiterh) reported

    Hey @Fidomobile - wanted to let you know that it is a #bushleague move making us pay a $45 ‘connection’ fee to renew our contract after being a loyal customer for close to 10 years.

  • LindaM29944467 Linda M (@LindaM29944467) reported

    @Fidomobile What support, I've been transferred, put on hold and had to reenter my info and keep pushing the same stupid numbers 5 times to be put on hold and hung up by the same Indi person twice. You guys sold out, your service as become worst than Bell.

  • xsonarisx xsx (@xsonarisx) reported

    Sometimes when the home internet is slow = Activate @Fidomobile 5 free hours of unlimited data! Get all my downloads/ updates done within the free hour. Amazing! 🥳🔥

  • PBenitez77 Pablo Benitez (@PBenitez77) reported

    Dear @Fidomobile always remember your customers come 1st and your customer service should listen and try resolve the situation instead of saying No No No

  • navdeepsandhu87 SAndhu SAab (@navdeepsandhu87) reported

    @Fidomobile agent debra declined my request for manager this is the interaction id i1636167032... super rude agent and hung up the call on me

  • ivregress ivreg (@ivregress) reported

    @Fidomobile @FidoSolutions (2) Called the techincal service and the operator in service was just rude and indifferent. Said he can't do anything and transfered me again to customer again, and guess what? I waited for ONE HOUR AND THERE IS NO RESPONSE!!! Will NEVER USE FIDO AGAIN

  • ivregress ivreg (@ivregress) reported

    @Fidomobile @The519 (2) Called the techincal service and the operator in service was just rude and indifferent. Said he can't do anything and transfered me again to customer again, and guess what? I waited for ONE HOUR AND THERE IS NO RESPONSE!!! Will NEVER USE FIDO AGAIN

  • smilingmegs Meg Schmidt (she/her) (@smilingmegs) reported

    @Fidomobile is there an outage in Kitchener Ontario right now? Postal code N2G 1V8. Tried unplugging and plugging the modem back in. Says secure but not connected

  • rishionweb Rishi Bhasin (@rishionweb) reported

    Pathetic customer service from @Fidomobile. It has been more than 2 weeks and they failed to ship my wife's new SIM because of incorrect address. After multiple call backs still there has been no progress. This is when she is transitioning from Telus to @Fidomobile. Sad

  • Tariq_Razi Tariq Razi (@Tariq_Razi) reported

    @CCTS_CPRST Again @Fidomobile not honoring its commitment. Despite committing to deliver a iPhone on March 6th they have mismanaged the delivery by writing incorrect customer name. Now telling me that phone and plan aren’t available. Worst experience of my life.

  • ivregress ivreg (@ivregress) reported

    @Fidomobile @FidoSolutions VERY disappointed with the POOR customer service!!! Need to move so ask Fido to transfer internet to the new address. NOT working after moving in, called the technician, was told that an onsite appointment is needed. Booked an appointment and the technician NEVER CAME!

  • joe_luca2003 Joe (@joe_luca2003) reported

    @StephaniesFunny @Rogers Are you serious? They did that to your Dad? Not cool #Rogers . We switched to @Fidomobile last year but all these companies have similar operating procedures to lure you in and then offer you poor service afterwards

  • brayfreer @BrayFreer (@brayfreer) reported

    @Fidomobile help! My modem stopped working... no wifi network at ALL and unplugging the modem doesn’t help

  • BMGAuto BMG Automotive - Brendan Grant (@BMGAuto) reported

    @Fidomobile hey no reception in my home, near the US border. White Rock BC. Never have this issue. Please help.

  • Tariq_Razi Tariq Razi (@Tariq_Razi) reported

    @CRTCeng needs to check in the bad customer service being provided by @Fidomobile to its customers. No ownership being taken of commitments being given both on recorded lines and emails. Complete lack of ownership of customers.

  • nemo_rah2 raneem hammadh (@nemo_rah2) reported

    I have no Internet since morning. I tried to talk with the customer service ,and every one sent me to another presintve with no luck. @Fidomobile need help .I got an appointment for tomorrow , but I didn't get the confirmation massage .

  • thecureforhair A.S.D (@thecureforhair) reported

    @Fidomobile hi. I just want to know if it's just me whose net is down or its this entire area. I'm in Mississauga L5B0C6.

  • Tariq_Razi Tariq Razi (@Tariq_Razi) reported

    @Fidomobile complete and utter lack of customer ownership by Call Centre. Never depend on the commitments given by their Call Center Agents or even email confirmations sent by them. They will turn around and say that nothing can be done.

  • nbshukla Nimish Shukla (@nbshukla) reported

    @Fidomobile Need help in setting up a service. Call centers are not able to help.

  • ctaiariol T (@ctaiariol) reported

    Hey @Fidomobile @FidoSolutions... Bell offered me my exact phone plan for 20$ less... what can you do to keep me as a customer?

  • rosellai28 rosella Iacobucci (@rosellai28) reported

    @Fidomobile NO ONE HAS CALLED ME BACK . YOUR MESSING AROUND WITH MY ACCOUNT.I have called and emailed so many time and you can't even call me back! @Fidomobile I have been waiting from Feb 28 2021.Your customer service sucks. How can I get ahold of SOMEONE WHO WILL HELP ME.

  • kasekesy kasek (@kasekesy) reported

    @Fidomobile when are you going to fix the reception issues near 72 and 148 in Newton? I have complained numerous times over the last 2 years. Always told its my 📱 but never given a new one with warranty. Lte doesn’t work, constant dropped calls.

  • canadageekgirl shannon white (@canadageekgirl) reported

    worst customer assistance I have ever received from @Fidomobile ever

  • PenelopeLPoole Penelope (@PenelopeLPoole) reported

    @Fidomobile Can you pls suggest how to elevate an issue with an unpaid refund of $600? My friend was finally able to get a response after posting his issue on FB (faulty modem, no service, billed anyway), but the 'customer service' disappeared again once the modem arrived.

  • ivregress ivreg (@ivregress) reported

    @Fidomobile @The519 VERY disappointed with the POOR customer service!!! Need to move so ask Fido to transfer internet to the new address. NOT working after moving in, called the technician, was told that an onsite appointment is needed. Booked an appointment and the technician NEVER CAME!

  • badr54988375 badr (@badr54988375) reported

    @Fidomobile hello, i had have a credit with you a long time ago , and I want to pay the money but I don’t know how? Could you please help me and let me know how much you want from me? I’m out of Canada Thanks

  • Jay_Perisic JBP (@Jay_Perisic) reported

    @ctaiariol @Fidomobile @FidoSolutions That’s bullshit there’s always room and adjustments to be made to keep a customer happy.... clearly they don’t want your business so bring it else where

  • yestoeverything yestoeverything (@yestoeverything) reported

    @fidomobile Thanks so much for offering me a free phone to replace a phone you sold me because YOUR network has changed. The problem is four weeks after responding to your offer of a free phone paired with a $10 plan you have failed to live up to your word.