Fido Outage

@Fidomobile @FidoSolutions got charged for international roaming for 8-9 days incorrectly. No support from customer care. Either solve this problem or let know how to close Fido account. #badcustomerservice #overcharged

@Fidomobile requested so many times Twitter DM and try to reach out no one picked up the call always on the hold.are you going to resolve the issue or not?

@Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications

Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠

@Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!

I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!

@Fidomobile Would Fido suspend service if I charged back the incorrect charge through my credit card?

Having worst ever experience with @Fidomobile @FidoSolutions in my entire life. The offers you give is nothing but scam! And to reach out to your customer solution person is mission impossible!

@Fidomobile I need you solve my issue! I’m your Custumer and I have been scam from your workers… my deal on my bill is not happening, why? They don’t know how to apply them?

@Fidomobile Your lousy AI assistant is NEVER any help. This time was no different.

@Rogers @Fidomobile Do you guys really care about your customers. I wanted a resolution .since 8 days i ma trying to reach you guys. Do we have any senior specialist who can get me help?

@Fidomobile leaving me on hold for an HOUR while trying to cancel my service is the kind of petty i almost respect

@Fidomobile Q: I would like to know where exactly does it state on your mobile app that customers require a Photo Id for in person service? 🤔👀😐

@Fidomobile your live chat support is 3rd class. Please improve your service i had to wait 45 minutes to chat and then suddenly in between the convocation it ended automatically. Very disappointed with fido switching to freedom.

@FidoSolutions @Fidomobile What happened your customer service? I had a interaction # and I sent DM yesterday (2:29pm) and No one is responding to my request until now. How long do I have to wait more?

Having lots of issues with @Fidomobile bill but no one cares they make people wait for so long that people stop botherjnv them. It seems like a huge mistake on migrating from another provider. Very bad service and no one cares

This is regarding @Fidomobile i got a bill with extra charges. I recently migrated from chatr to fido for better services but it seems like a mistake. I have been trying to call customer service in chat and via phone from 3 days but i am not able to connect till now @Fidomobile

@Fidomobile Every time I call customer service they tell me they are going to create an escalation ticket which takes 48 hrs to resolve. Basically I need to wait 48 hrs for something this company failed to fulfill. 3 escalation tickets so far. I want my money back!

@Fidomobile Don't buy device protection from @Fidomobile.. it's a scam! Have been waiting for 2 weeks to get my phone fixed.. Likewize by fido charged me $120 (on top of $19 monthly fee) for an appointment to fix my phone at my house today and no technician showed up today!

@koodo Happy to have switched from @Fidomobile not sure why Fido had no black Friday sales but they lost a long time customer. Thanks Koodo much appreciated. PS great service in store. Actually had a human being. Call me back. Fantastic!

Likewise by @Fidomobile seems to be a scam! Have been waiting for 2 weeks to get my phone fixed with no luck. On top of $19/m fee I paid $120 to initiate the fix process and I chose an option to get my phone fixed at my house I waited all day today and no technician showed up..

@Fidomobile @FidoSolutions what kind of service is this? You just sell products but don’t answer. Yesterday 55 min on hold, today same. No one gets back to us.

@WAGE_FEGC @Fidomobile do you support women? Please retweet #16Days

@Fidomobile Fido prepaid charged my an account an auto refill erroneously (my monthly auto payment was the day before and there were no calls/texts). It's been almost 2 weeks since I was promised a refund in 3-5 days, and support says they can't check the status.

@Fidomobile @FidoSolutions Please clear my wrong bills else i need to ask for legal support @Canadalegalhelp

@Fidomobile What is going on with your service. I am your loyal customer from last two years and now you guys are trying to suck all my hard earned money. i have paid all my bills on time and even i am still getting bills of my own phone as it is still financed.

@Fidomobile 2-3 hours of wait time for customer service?. Why should I not break the contract eh?

I had heard that @Fidomobile is worst in customer care but never realized how important is to have responsive companies to work with until had a serious billing issue and not able to get to support for 3 days straight. 4 hour call queue

@Fidomobile I've been trying to get hold of support for some days. I ordered a phone on black Friday deal seeing I would receive it within 2-5 business days. Now I'm moving out of current home and need to change the delivery address....can you help with that?

@Fidomobile Someone called me yesterday from ur team after I ported to another network. When I asked her what is the offer she hung up the phone. No point of her calling me when bringing back client was never the intention but only making outbound call was....lol