Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (2%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
TV | |
| Prince Rupert |
Phone | |
| North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Vaso
(@vasiliahara_) reported
Absolutely disgusted and appalled with @Fidomobile 's "customer service". Do yourself a favour and sign up with LITERALLY any other provider.
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Crystal_MKrep
(@Crystal_MKrep) reported
What's going with @Fidomobile ? System down? #fido
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Roonie ♥️
(@roonie742) reported
@Fidomobile I waited on hold for 2 hours today, only to be hung up on after trying to find a solution to the problem we've been having, which was caused by an employee not doing their job properly prior to today. I was beyond fed up, what has happened to your company lately?
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Roonie ♥️
(@roonie742) reported
@Fidomobile I asked for a supervisor or manager multiple times and was told that is not possible. When did that change? Can customers no longer speak to someone with more knowledge when faced with an issue? 🤔 #overit #badbusiness #customerexperience
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Helen Gale
(@stormmolly) reported
@Fidomobile is fido gone down
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Aman Jain
(@iamanjain2471) reported
@Fidomobile Hey, please don't ask us, are you happy with our services? because you guys don't know how to treat your loyal customers.
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Nitin Gaba #FSDBetaCanada
(@gabanitin) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile just wondering if you intentionally ignore the law or if your systems are just that broken?
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Ravi Thacker
(@TantaliznMoksha) reported
@FidoSolutions @Fidomobile got no option but to look for other telcos who might charge me more but won’t fool me and stick to their commitment atleast . Don’t offer deals if you can’t give customer the phones . Don’t fool them
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Aditi Sharma
(@AditiSharmaBlog) reported
@Fidomobile Why cant i make calls to India. I have free minutes included in my pack and was I able to connect untill the afternoon. Not anymore. Please help.
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JASHAN RANA
(@jashanrana) reported
@Fidomobile @FidoSolutions My new internet connction is not wrking for past 3 days. Tried to contact customer suport 3 times but been on hold for more than 1 hour each time. Tried live chat they disconnected it. Str people say they can book a technician appointment. Help please
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Tirth Dave
(@TirthDave10) reported
@FidoSolutions @Fidomobile why for everything processed by FIDO is totally incorrect? Why customer need to reach out to FIDO for every little thing? Worst customer service…
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Ron Leung
(@econstack) reported
@Fidomobile hey you make it hard to cancel my data add on. If I want to do a one time data add-on, you make it recurring and I have to call to cancel but you don't take these calls anymore. If I can't find an easier way to cancel, I will just switch carriers.
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Becca Smith
(@beccamaysmith) reported
@Fidomobile How do I speak to a human on the phone? I left a call back number and it is over the estimated time I was told I'd get a call back. I'm being overcharged on my phone bill and was given false information in a store. Please help! Thank you.
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Lisa Dee
(@leesxox) reported
@Crystal_MKrep @Fidomobile Down here to!! Calls failing to go through!!!
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Jazib Shamsi
(@Shamz_Official) reported
@Fidomobile @FidoSolutions They said the one that helped me wrote it in note but never actually went through with the transaction
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కుమార్
(@Kumar_Andhra) reported
@Fidomobile Ordered a mobile phone and it showed me that I would get it in 2-5 days. Didn't receive tracking information and there is no way I can check it online. Terrible service this is!
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sammy
(@40Samchen) reported
@Fidomobile Could you please fix this issue to resume the internet ASAP
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Ravi Thacker
(@TantaliznMoksha) reported
@FidoSolutions @Fidomobile You offered me deals during holidays, did not let me seek deal elsewhere and then cancel the deal and trick me to stay with you for long ?? Do get back soon with an answer and not delay tactics Order ID: TGE08608013328528
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PMac 🏳️🌈
(@xena_and_gabby) reported
@Fidomobile Your Automatic customer service is horrible and waiting 2 hours for someone to pick up a phone or FORTY minutes for someone to answer a chat is ridiculous. Poor customer service. Finally got things wrapped up - but took waaaay too much of my time. D-
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Ravneet Gill
(@rav_tastic) reported
@Fidomobile having a hell of a time trying to reach your customer service.. Who has time to be on hold for 60+ minutes?! 🙈 Please implement a call-back service!
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sammy
(@40Samchen) reported
@Fidomobile WORSE Fido service experience EVER, home Internet been cutoff for 2 days already and problem still not solved YET. None of the customer service agent can provide me any help or solutions at all and keep transfer me to different departments, which is 6+ hr wait time.
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Meekah
(@meekahmarie) reported
@Fidomobile any update on your network outage in #Sault? This has been since yesterday. Btw.. you cx line hangs up when you finally get through also.
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Sebastian Somma
(@sebastian_somma) reported
@Fidomobile I have no internet since 5 pm. I have work to do and I need connection. Have any information about the solution? C172086765
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Jazib Shamsi
(@Shamz_Official) reported
@Fidomobile @FidoSolutions joke of customer service. Ordered a phone through live chat on Cyber Monday. Then called the next day as I didn't receive a confirmation. I was on hold for 4 hours in total with neither the specialist nor supervisor helping me (1/2)
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William
(@Lance_A_Lot_Sir) reported
@Fidomobile @Fidomobile Just received a $235.00 bill when you assured me all overages would be waived and I ‘didn’t have to do anything on my end.’ @TELUS directly emailed waiving ALL fees for us to end of year, never mind overages. Maybe you should do the same for not living up to ur word.
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Peace
(@20nims) reported
@Fidomobile - I can’t believe that your customer service team is so buzy that it takes them almost 12 hours for chat support ?? #WhatAShame
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Danger On Air
(@DangerOnAir) reported
@SoniaSAslam Every single day. 3 today alone. Wondering why I even pay for cell service at this point. @Fidomobile
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christine kasnakian
(@christinekasnak) reported
@Fidomobile Hi how is it possible that wait times to talk with someone is more than one hour. i realize you’re pushing self service options but sorry to tell you but sometimes they done meet someone’s requirements and having someone have to wait that long is most unreasonable.
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Markus
(@ForMyBro37) reported
@yapbang @Fidomobile They never take accountability. I’ve had the same problem. Ordered a Black Friday deal online and they messed it up and refused to honour the deal. 5+ years and I’m done. They like to give these generic comments on tweets like they care but don’t believe it. They don’t reply
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DIDAR SINGH
(@DIDARSI23648290) reported
@Fidomobile it is pathetic service of Fido. I had technical issue from the last to day to make international call. I called to the service customer regarding after putting on me hold for hours they disconnected my call. it is very bad. It is not professionalism with customer.