Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
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| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Neil
(@opinionated_fin) reported
@rasendunanavati @Fidomobile @Rogers Exactly the same issue..have a similar phone and been billed 84 bucks on this with no reversal by Fido. Phone interaction- I2429037112
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Dilip Jadeja
(@dilipjadeja25) reported
@Fidomobile is making my life worse. Can’t even speak to customer representatives
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櫘 🦊🍡 in CA 🎻📷
(@_v_e_n) reported
@opinionated_fin @Fidomobile I filed a complaint to CCTS, let see if you want to do that also. No service is provided during the transition except of charging me for $75 when I have a perfectly fine device is unacceptable.
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Prateek Garg
(@Prateek_Garg95) reported
@Fidomobile You added an $84 charge for my 3G to 5G migration—even though I upgraded to an iPhone 14 from Fido and was told there’d be no charge. I’ve called multiple times, was told it’s removed, but it’s STILL showing in the app. Please fix this ASAP. Extremely fed up. #worst
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🍀Kevan Houlihan
(@SchnauzerPoppa) reported
@Fidomobile I've been on hold with them now for 28 minutes. It's a nightmare. If you want to save customers and your jobs, get rid of your ridiculous AI support. I'm currently looking at Bell right now. They have REAL people to help you.
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Cody Doucet
(@Doucet3) reported
@Fidomobile I’ve tried it 5 times every time it asks if I would like to schedule a callback I say yes, then the very next response is “I’m unable to help you call back again later” in a quiet room so there’s no margin or error thinking the system heard something.
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🍀Kevan Houlihan
(@SchnauzerPoppa) reported
Hey, Happy **** Day. Just wanted to say I HATE @Fidomobile customer service. I have huge regrets for coming back to this provider. My advice, stay far away.
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Gene Sullivan
(@BCOKViews) reported
@_v_e_n @renukamendiss @Fidomobile No issues with Bell at all using their VoLTE right?
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Robyn L: Itisahwâkan
(@RobynWinsEnnit) reported
@Fidomobile Hey, Fido - can you explain please, why or how phone numbers that are blocked on your service line, can still call and leave messages/texts on the phone number that's blocked them?
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Gene Sullivan
(@BCOKViews) reported
@OmaruSensei @FidoSolutions @Fidomobile Got a call back from Fido - customer retention rep perhaps - Advised to get a new sim card at a FIDO kiosk free of charge.
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Neil
(@opinionated_fin) reported
@Fidomobile @DJBryson Similar issue with me. I've been charged 84 bucks for no reason and after waiting an hour on CC, they informed me no reversal of charges
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Sean
(@TLLSeanTaylor) reported
How hard is it to get help from @Fidomobile in 2025?? Well they have no more customer service number. Its an AI bot who cant do anything!!!!! Maybe its time to change after 15 years #justhelpme #fido
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🍀Kevan Houlihan
(@SchnauzerPoppa) reported
@Fidomobile My issue has been resolved after 35 minutes. Wow. Thanks for checking in with me. Doesn't change my opinion. Take care.
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Intrepid Critic
(@Who_knewit) reported
@Fidomobile I was an idiot, please forget I sent this.
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thrill3
(@thrill3) reported
@Fidomobile Horrible company Bad communication Can't get assistance without an appointment Then Non Specialist poor language. Skills and doesn't know what he is doing I just want to pay off phone and check billing This is not a professional company Perhaps CRTC can help me
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Gene Sullivan
(@BCOKViews) reported
@OmaruSensei @FidoSolutions Let me know if you tried getting a new Sim card from @Fidomobile. I'm in the same boat trying to find a solution before jumping carriers.
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Neil
(@opinionated_fin) reported
@Fidomobile But why should it apply..my device is a one plus 5g device. This is just a manufactured way of charging customers.. you're making customers leave your service by this tactic
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BD Twins
(@NorthViking77) reported
@Fidomobile and @Rogers your service is horrible no data and no calls currently here I. Prince Rupert BC. It's getting old
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thrill3
(@thrill3) reported
@Fidomobile How can you treat your customers so badly I can't believe this Been a client over 25 yrs
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Cihad Keskin
(@CihadKeskin10) reported
Hi @Fidomobile, I’m abroad and my 6-month line suspension is ended. I can’t call from here and chat couldn’t help. Can you please either extend the suspension or cancel my line to avoid charges? Can I keep my number for reactivation later? Thanks!
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Amal J
(@Amal8710) reported
Your phone signal says emergency calls only and you can't call @Fidomobile right away cause they have that stupid call back service! For what? Useless! **** @Fidomobile I'm leaving 😤 the competitors have better pricing and signal!!!!
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🍀Kevan Houlihan
(@SchnauzerPoppa) reported
Hey, Happy **** Day. Just wanted to say I despise @Fidomobile customer service. I have huge regrets for coming back to this provider. My advice, stay far away.
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Neil
(@opinionated_fin) reported
@Fidomobile @_v_e_n This is the same issue I'm facing..Charged me as well. Guess I have to change my connection.
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Neil
(@opinionated_fin) reported
@Fidomobile Please help with reversal of charges for 3g transitioning to my account. My CC reference I2429037112. Been a loyal customer for a couple of years, but this sort of unnecessary charges will make me switch
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Dilip Jadeja
(@dilipjadeja25) reported
@Fidomobile Callback system is pathetic. I scheduled the call back today. You know what happened? Fido canceled my service, without notice nothing. And guess what? I was not able to receive any call! Do me a favour, set a call back today, will you?
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Obi, nwa Kenobi
(@guardian_njel) reported
Good luck getting to speak with a live agent at @Fidomobile in an emergency. They'll just change your phone number without reason and force you to book an appointment for another before someone hopefully gets back to u in time. Fantastic work 👏🏾
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Dilsha
(@ddxlsha) reported
@Fidomobile I was charged my plan amount for both my lines even though both are on a temporary suspension and has been for months now (it’s still actively on the temporary suspension). When I try to reach out for support there’s only robots available and they don’t understand.
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Dilip Jadeja
(@dilipjadeja25) reported
@Fidomobile And read this:- I went to Fido store to discuss this , you know what they’ve said? We can only sell services, you have to call them from your number!!! I said I can’t, my account got suspended! “You can find a friend and call !” Is this how you treat your customers? @Fidomobile
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gimewaan diamond
(@wazit2ya) reported
Can we put a pause on #AI customer service until it’s figured out better? I have yet to have it be helpful. Maybe all that you charge for service could be used to hire humans? @Fidomobile @LeonsFurniture ?
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thrill3
(@thrill3) reported
@Fidomobile Horrible company Just paid over phone wrong amount was deducted Now have to make an appointment to resolve this error Already had to make an appointment to do this Amateur company