Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (36%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster and Prince Rupert.
| City | Problem Type | Report Time |
|---|---|---|
 Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Amina
(@AminaYassinO) reported
Between this never-ending lockdown and @Fidomobile outages......ask me how my day is going.
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Leena
(@Leena20447325) reported
@FidoSolutions @Fidomobile not working in delta, British Columbia for past few hours. Got an exam soon.
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Tanner
(@nautilat0r) reported
@Fayoung89 @FidoSolutions They should apply some sort of credit to every customers account 💯% becauee this falls back on @Fidomobile. Credit your customer with something
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Vee
(@01krick) reported
@Fidomobile I still have no cell service. How on earth do you think that’s ok? When will it be restore??? 9+ hours is unacceptable
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Simply May..
(@ItsPrettyMaymay) reported
@Fidomobile Im expecting a big credit on my next bill! This service interruption is unacceptable! #fidodown #fidooutage
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Rolly Parnada
(@rolex_247) reported
@Fidomobile this is awful
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Madan K Suwal
(@madanksuwal) reported
@Fidomobile really helpless. When the service will be restored?
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Ravi Sachdeva
(@RaviSac91633935) reported
@Fidomobile When can i resume receiving phone calls / making calls. Sendingreceive texts ? How long for this outage? Any update the cause ?
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile 🙃 I didn’t think it was going to be out this long. This is ridiculous, we all better get compensated for this ****
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J
(@jakkkkes) reported
@FidoSolutions @Fidomobile Intermittent? **** you fido
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Buttah Believe It! 🏳️🌈🇨🇦🤦🏻♀️
(@ButtahBelieve) reported
@FidoSolutions @Fidomobile Ok what's going on? This is ridiculous. It's been almost 18 hours! This isn't a "minor" or "intermittent" issue anymore. Why can't you tell us what's really going on? Did an asteroid smash into your satellite in space? I was with Koodo for over 10yrs and regret switching to Fido!
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Howard Kohl
(@HowKold) reported
@FerretSquid13 @FidoSolutions @Fidomobile To be fair...That's probably the best advice they could give. Signal and whatsapp do work
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B
(@TrueNorthTurk) reported
Y'all need some help troubleshooting? I'm losing money every hour I'm unable to work because of this mobile outage. We need more telecom diversity. #rogersoutage #rogersfail @RogersHelps @Rogers @Fidomobile
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CxRx🏴☠️ 2020 APN Cosplay Cam & Cammy Social Icon
(@CaitieRage) reported
@DaddysRozay @Rogers @Fidomobile Exactly!! Omg, I've been attacked on this thread so hard for trying to say this lol I have never used the word abelist so many times in my LIFE.
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Kari Lywood Events
(@Kari_Events) reported
@RogersHelps @Fidomobile still experiencing phone and data issues.
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Annie
(@anniieang) reported
@tonytremain It’s been a day without service, can’t count the loss of business....still waiting #fidooutage #fidodown @Fidomobile @Rogers
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Kash A Falling Star 🌠
(@xlittletalks) reported
Hey @Fidomobile @Rogers how do you plan to reimburse people for this outage? I may not make many phone calls but my dad's work relies on his phone and ???? Nothing???? all day ?????
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Avivia Harvie
(@AvivaHarvie) reported
@Rogers @Fidomobile ... anyone thought about re-booting your modems? Re-boot your computers? Change your charger? This is beyond a minor service glitch. Time to step up and be honest and clear about what’s really happening. #CustomerSatisfaction #fail!!
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
Oh, boy, is this @Rogers and @Fidomobile outage ever going to make it into my radio show on Thursday. Nothing should take almost 24 hours to fix when it comes to a wireless network.#fidodown #rogersdown
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Krunal
(@ind_bloodz) reported
"Canada's most reliable network" not so reliable!! @Rogers @Fidomobile
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sassy
(@diosaa_s) reported
5:46 PM STILL NO SERVICE, y’all owe me money @FidoSolutions @Fidomobile
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Advergirling
(@advergirling) reported
Sending some love to the customer service peeps @Rogers and @Fidomobile along with everyone trying to repair things. It sucks to have to deal with so many angry people at once especially during a pandemic. Be kind.
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Bianca
(@BiancaDsouza1) reported
@Fidomobile @FidoSolutions Question: Once the service comes back on, will I get to see the missed calls or will it just not show up? #fidodown #fidooutage
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Hedia Balkhi
(@hedia19) reported
@RogersHelps @Rogers @Fidomobile I know/hope you’re working on fixing this but please don’t downplay the issue. It’s not “intermittent service interruption”! There has been no service, zero, null, for hours and hours!
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Annie
(@anniieang) reported
@giftyminhas @Rogers @Fidomobile It’s the whole morning and until now still no signal
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Raj Mulay
(@rajmulay24) reported
@FidoSolutions @Fidomobile What's the reason of this outage? Need compensation.
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Ashabi.ca
(@rookiebynature) reported
Still don’t have service @Fidomobile @FidoSolutions
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“ME” Khail 🤙🏼🇨🇦
(@khaaaaail) reported
@Fidomobile @FidoSolutions hurry up and fix your service now!!! @Rogers is working already!! You guys are TURTLE as Fck
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Bhupesh Giri
(@BhupeshGiri9) reported
@Fidomobile fix your network asap, will switch otherwise, this is not a joke, couldn’t able to communicate to our customer since morning. How long you need to fix this? Very Sad to see this happen to Country Like Canada. 😟😟
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Lucio Gutierrez
(@skyman_karfield) reported
@Fidomobile @FidoSolutions when is the service returning? Seriously, millions of customers are being affected and millions of dollars are being lost every hour. You guys know that. When is the service returning?