Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (44%)
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Phone (44%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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piaf
(@piaf48924801) reported
@Fidomobile No service since thursday
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.
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The Anti-Liberal
(@A92918178) reported
@PublicMobile I’m looking to get this resolved. I need my phone working and your system is what has messed up and suspended it. If I can’t get this resolved I’ll have to move my service to @Fidomobile.
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Taaaaash
(@tachiitaaa) reported
@Fidomobile As a loyal customer of many years, I am appalled at the service I have received. I've been left with no option but to use up 100% of my phone data and your CSR offers me nothing more than to PURCHASE additional GBs. Great work. 🙄
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Straker
(@Onelovepeace7) reported
@Fidomobile Watch out because Fido will rip you off with their roaming charges. They say they will only charge you if it’s on but that’s a lie. If you go out of the country they charge you $15 per day whether you use it or not!!! Time to CANCEL Fido!!! You’ve been warned.
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Niraj
(@NirajSharma0818) reported
@Fidomobile there is an fido home internet outage is my area. I have a fido cellphone connection as well kindly provide me some add on complimentary data so i can use it to WFH.
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Areeb Ansari
(@AreebUllah10) reported
I am using 30Gb for 60$, and all of a sudden when i want to downgrade my data package to 10GB You are offering me 10GB for 56$ ? So i am saving 4$ and loosing out on 20GB ? Isn't that stupid? 'cause of these abysmal offers I'd be not be doing business with you guys. @Fidomobile
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bruh
(@canuckski17) reported
@Fidomobile I cannot make outgoing calls! I want a refund as this is really terrible service right now. @TELUS is not having this issue I think I will switch to them
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piaf
(@piaf48924801) reported
@Fidomobile Cant make outbound calls. In Maple ridge BC v2x6b6. Fido customer service poor. How long before service restored? 2 days is a long time without full service😡
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Straker
(@Onelovepeace7) reported
@Fidomobile Anyone that feels they were ripped off with Fido scam roaming charges contact me and we can start a class action lawsuit. I checked with a lawyer and it has a VERY good chance of being successful. Cancel your Fido contract!!!
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$adboy sam
(@toothluhs) reported
on the phone with ******* tech support AGAIN after a 2 hour call 3 days ago that should’ve been resolved well before now as i was promised 🖕 you guys are actually kings of wasting my time. i have been transferred FOUR TIMES. @Fidomobile 🖕🖕🖕🖕🖕🖕
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Emilee Zamec
(@zamzam_77) reported
@Fidomobile after a year of flawless reception your wifi has done nothing but crap out on me for three months straight, racking up my cell phone data and disrupting my work from home productivity. Looking forward to switching providers.
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K💫
(@kristenkowlessr) reported
Is @Fidomobile internet down for anyone else?
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Eit Bakker
(@EitBakker) reported
@Fidomobile can’t make phone calls today on either account are there network problems?
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Straker
(@Onelovepeace7) reported
@Fidomobile Nancy call centre supervisor said I was lying to her after I read the text that Fido sent me. Fido is ripping people off daily and their customer service sucks. Cancel your Fido contracts today!!!
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Karthi
(@S8Karthi) reported
from
Surrey, British Columbia
@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.
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HAM
(@dhyn3s) reported
@Fidomobile And the best part is I'm paying for a service that I haven't even gotten yet.
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Delta C
(@Dee5285) reported
@Fidomobile Remember when technical support was available?
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HAM
(@dhyn3s) reported
@Fidomobile You are literally the worst at customer service and communication between your service tech and your clients. I've tried to set up my internet for the last 2 weeks. I've had tech guys come twice and both times have not been able to make it to me within the time slot.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!
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Straker
(@Onelovepeace7) reported
@harrylamba @Fidomobile Same thing just happened to me. The agent said before I left to turn off data and you won’t get charged. Get back and have 15 days at $15 per day. CANCEL your Fido contract now!!!
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Farana
(@Bookkeepingclo2) reported
@Fidomobile need to hire better IT staff to support your customers instead of having your customers going in circle.
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Emilee Zamec
(@zamzam_77) reported
@Fidomobile failing to understand why I received one year of flawless wifi reception your internet has to decided to stop working at least once a day (if not, more) leading in me racking up my cell phone data and causing issues for my work from home productivity
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!
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Taaaaash
(@tachiitaaa) reported
@Fidomobile 5 DAYS with no home internet, 5 DAYS of missing work (work from home), not to mention the LOSS OF INCOME, 5 DAYS of excuses for why your technicians didn't show up or weren't trained to fix the issue that was caused by THEM to begin with. WILL SOMEOME FINALLY HELP?
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Sudha Pandey
(@Sudhagupta30) reported
I am an international student in Canada, struggling to get help from fido for fraud that happened on my account. I have been asked to call after every 3-4 business days from the last one month, but no solution yet. Need help as this is very stressful. @Fidomobile @FidoSolutions
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HAM
(@dhyn3s) reported
@Fidomobile I had to call a 3rd time to get someone to come today and they couldn't help me because I don't have a line going into my place (which was already expressed in many MANY PHONE CALLS.) The tech then tells me he will have to get someone else to help him and will call me back asap..
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today !!!
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jm9031
(@jm90312) reported
I had 2 existing tickets that was completely ignored. This is the worst customer service ever to be told that they have no solution for you. FIDO did not entertain the idea that it is a network problem. @FidoSolutions @Fidomobile
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Arup Ghosh
(@arup__ghosh) reported
@Fidomobile I am a fido customer for almost 20 yrs. Switching to the basic postpaid plan (from Prepaid). I was told by customer service team to provide two IDs for credit check. Is it true. It was surprising, especially, as I am with fido so long.