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Fido service status: outage reports and connection issues

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 9% E-mail (9%)
  • 3% Total Blackout (3%)
  • 3% Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.

CityProblem TypeReport Time
London Internet 12 days ago
Deep River Phone 12 days ago
Ottawa E-mail 13 days ago
St. Catharines E-mail 17 days ago
Vancouver Internet 17 days ago
Toronto Phone 23 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DhallaGurpreet
    Gurpreet Dhalla (@DhallaGurpreet) reported

    Many Rogers and Fido wireless customers are being impacted by a countrywide cellular service outage and have been left unable to make calls, send text message or use mobile data. @Rogers @Fidomobile

  • emsobrepena
    Edizon (@emsobrepena) reported

    @Fidomobile unbelievable, there are network interruption and you didn’t even warn us.

  • DeepTakkar3
    Kane Army DSZ (@DeepTakkar3) reported

    @Fidomobile Teach your customer service on how to talk to your damn customers. Ridiculous and a minus 5 for your that aspect and hopefully you fix that damn outage. Just because of your issues, missing on so many urgent calls. Pay so much than others and yet get to suffer.

  • KevinCYVR
    Kevin (@KevinCYVR) reported

    @Fidomobile Hi, are there issues with the network? My family's Fido phones are all not registering onto the Fido network in Vancouver, BC.

  • LifeLoveVancou1
    LifeLoveVancouver (@LifeLoveVancou1) reported

    @TELUS any takers on fido customers who wants to leave @Fidomobile @Rogers after their network is down for more than 12 hours?

  • ggsargent
    Gsargent (@ggsargent) reported

    @Fidomobile hey Fido, your cell service is down at Derry Road and Winston Churchill in Mississauga. Unreliable all morning

  • SMARADIO
    Silena (@SMARADIO) reported

    Hey @Fidomobile any reason why my service could be not working on my mobile phone?

  • _MoodControl_
    Otherwise known as Urge Overkill (@_MoodControl_) reported

    Hi @FidoSolutions @Fidomobile is there an outage with your network? I am not getting a #FIDO signal. Let me know as soon as possible. Thx.

  • SnowyChops
    SNOWY (@SnowyChops) reported

    @Fidomobile I have no service?

  • HunarMalik
    Hunar malik (@HunarMalik) reported

    @legitmarino @Fidomobile @Fidomobile is a unbelievable! They didn’t even acknowledge this outage on their social platforms. I have 3 lines with FIDO and none of it has coverage. I’m too devastated at this time.

  • HunarMalik
    Hunar malik (@HunarMalik) reported

    @Fidomobile is unbelievable! You didn’t even acknowledge this outage on your social platforms. I have 3 lines with FIDO and none of it has coverage. I’m too devastated at this time.

  • QuesnelleS
    Sarah (@QuesnelleS) reported

    @Fidomobile @FidoSolutions when is this “minor” outage thats effecting millions nationwide and has been going on for almost 12 hours going to be resolved?

  • Rajan_GOhm
    Rajan (@Rajan_GOhm) reported

    Yo @Fidomobile when are you guys going to resolve your Service Outage today?

  • randompplad
    Andy (@randompplad) reported

    @Fidomobile how much longer will the outage last? Never experienced such a long outage

  • prutang840
    kyle (@prutang840) reported

    @Fidomobile cmon fido I wanna use my phone. Where's my discount for this interruption??? What if my kids school had a emergency. Fml

  • sanstruck99
    Sandeep Kumar (@sanstruck99) reported

    @Fidomobile I am facing the network issue from almost 1 hr now on the phone service. Can anyone from support team will update if there is any network outage?

  • Reyesnna
    Anna Reyes (@Reyesnna) reported

    @Fidomobile is the Fido down? I can’t seem to be getting my network working.

  • haigtweets
    Haig Sakouyan (@haigtweets) reported from North Vancouver, British Columbia

    @Fidomobile What's up with the outage??

  • jayasuirya
    Avin Jayasuriya (@jayasuirya) reported from London, Ontario

    @Fidomobile @Rogers There is an outage, Canada wide, for both Fido and Rogers. Estimated time of return: 5pm EST.

  • mr_francis17
    cleavon (@mr_francis17) reported

    @royce_rebs @Fidomobile I feel your pain my phone is not working at all no network service at all

  • wearetouching
    Touching (@wearetouching) reported

    Hey @Fidomobile @FidoSolutions. Ive been without cell service for 4 days now. I’ve been on hold for over an hour. Your website login isn’t working - believe me, I’ve tried EVERYTHING. Can someone please reach out?

  • lisaeoxox
    lisa (@lisaeoxox) reported

    **** @Fidomobile I paid $530 bill a month and a half ago to turn my phone back on and they shut it off again today because I owe 250.00. How i owe that in a month and a half is beyond me. Time to go to a different company

  • CiViiLy
    Cindy (@CiViiLy) reported

    Just realized my cellphone service is down. WTF @Fidomobile?!!! Apparently service has been down for 8+ hrs. 😳😳😳

  • Ogupd
    La pioche (@Ogupd) reported

    @Fidomobile fix up

  • lupdincampulung
    M S _ Canada 1st (@lupdincampulung) reported

    @Fidomobile no service

  • LifeLoveVancou1
    LifeLoveVancouver (@LifeLoveVancou1) reported

    @CRTCeng please speak with @Fidomobile and @Rogers as both of their networks are down for more than 12 hours. #monopoly #fidodown

  • rjscott94
    🇬🇧RaymondScott🇨🇦 (@rjscott94) reported

    @Fidomobile better give the customers something for this crap!

  • Itskeyshh
    ARIES SZN ⚡️ (@Itskeyshh) reported

    Haven’t had service alllllll day @Fidomobile 🙄

  • vinzirew
    Winston (@vinzirew) reported

    @Fidomobile what is going on FIDO is down since this morning

  • iamtesya
    Tess (@iamtesya) reported

    @Fidomobile is there a system failure with Fido today? My phone says no service..