Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (28%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Deep River |
Phone | |
| Ottawa |
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| St. Catharines |
||
| Vancouver |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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dean
(@dhinesh777) reported
@Fidomobile why is it difficult to get a straight answer to a question from customer service. I have been dealing with same issue for 3 months
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JJ
(@JJtheHoser) reported
Love getting an “exclusive offer” as a loyal customer of @Fidomobile and realizing the exclusive offer is no different than anyone can get. Canadian wireless stinks.
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Canada Post Helps
(@canadaposthelps) reported
@chantelmegaffin @Fidomobile HI there- if the item was returned using a trackable service, please DM us the tracking number.
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shsh_gaurav8910
(@hanuman01234) reported
@Fidomobile @FidoSolutions I bought a new line February 16 and my account has still not set up despite complaints with customer service and technical support / please help complaint ID : I618226615
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CircularLogic
(@CircularLogic89) reported
@LOGANHYT10 @Fidomobile As FidoSolutions noted, in this case, 4G and LTE refer to the same network technology. Most North American versions of devices denote that network as LTE whereas most global or international versions will show 4G.
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CircularLogic
(@CircularLogic89) reported
@vinitonini @Fidomobile I'm just a customer who's done some research on the different providers and their plans/services
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Gurpyar Brar
(@gurpyarbrar0001) reported
@FidoSolutions @Fidomobile could you guys please help me with a problem that I am in regarding the loyalty offer that I got today. Apparently the customer service via phone couldn’t help me in any way. #disappointed #fido #CustomerService
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Bill Lukawy
(@bill_lukawy) reported
@Fidomobile my Apple iPad number is 403-926-2840. I pay monthly for cell service on it. Never used. Never seen a sim card or instructions on how to activate it. Can you help? Thank You very much. Bill Lukawy
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Pat
(@SketchMaster9k) reported
...I didn't cancel within 14 days, I get no refund. Despite never once using or inserting the SIM card in my phone and never receiving the service I was promised. Don't believe their bs promises, especially if you're a new customer. They're... @Fidomobile @FidoSolutions
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Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile MY WORST DECISION TO HAVE LISTENED TO THAT AGENT WHO FRAUDULENTLY SOLD ME THE PLAN And the customer service was no help at all... instead of understanding what i was going through on my very first day. They simply kept telling me that nothing can be done. #FraudFido
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Jasbir singh
(@jasbir248) reported
@Fidomobile @CRTCHearings @CCTS_CPRST worst experience with fido management, not helpful at all, manager dont know anything, refused to escalate my call to oop.
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Samir
(@samirberisha14) reported
Continuing: I spent $280+ a month and you guys don't know to to keep me happy. We had a deal. I get $150 gift card for the internet service. How about I don't pay you until I reach the $150. How would you feel? @FidoSolutions @Fidomobile
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Ryan Prayogo
(@ryanprayogo) reported
from
Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
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Müffy
(@lmuffyl) reported
@canadaposthelps I put my @Fidomobile modem in a drop box, now they are saying they never received it and want to charge me - but I gave it to you guys!
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chantel
(@chantelmegaffin) reported
@canadaposthelps This is the second time I’ve had issues with returning a modem to @Fidomobile, and the package that I was sending has not been scanned. I shipped this item weeks ago and am now being charged by Fido for “not returning the modem”. Where is my package.....?
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_vini
(@vinitonini) reported
@CircularLogic89 @Fidomobile Sorry, who are you? The $60 plan is avail to existing customers and I understand they might be sold or even be registered in the system diff\ly , but the service is the same: 10GB of data. I signed up for a 2y contract that should have been changed to a cheaper one when finished
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Rob in Red Deer
(@RobinRedDeer) reported
@Fidomobile who do I contact to make a complaint ?
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Fatima S
(@S93Fatima) reported
On top of that calling FIDO customer service is the WORST! Your supervisors are unbelievable rude and go against everything that the client was told when buying the phone and plan! Even though the plan breakup is written in the notes, FIDO supervisors refuse to agree! @Fidomobile
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stephen cheng
(@ChengStyxgian) reported
This is Absolutely insane that get dozens and dozens of calls from Albania! Any action @Fidomobile you can help??!!
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Bryan
(@bonstad) reported
Something very wrong with @Fidomobile I've had #Fido for years and never used more than 1 gig of data. We get new phones and all of a sudden it takes 1 week to hit 2 gigs. I'm on wifi at work and home all the time yet data charges pile up. Something very wrong. Seems fraudulent.
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Ayush Ghimire
(@ayushghimire) reported
@Fidomobile had a horrible experience with Fido today. Even after 3 hours on the phone, the issue wasn't resolved. Very disappointed with the service.
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Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile I just activated my sim yesterday and was on call with customer service and they informed me that my plan is 10 GB only. But the sales person who offered me this plan from Fido told me that plan is unlimited which is 10 GB full speed (you can check the call recording) #FraudFido
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Rami Kiwan
(@rami_kiwan) reported
@Fidomobile I need to renew my account before it expires. I follow the required steps by your Contact Us service, but no agent is answering the call at the end. Kindly help.
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Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile Feel so disappointed right now and I cannot go back because I had already ported my number.. WORST EXPERIENCE I would definitely not recommend any of my friends to get Fido.. As i lost the special LOYALTY plan from my old carrier which i had been with for 4 years.. #FraudFido
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Daniel Holland
(@DanielH85442891) reported
@Fidomobile I'm getting many calls from various numbers in Albania. Sometimes there's no one on the line. others say a "Family and Friends" service. What is this?
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_vini
(@vinitonini) reported
@CircularLogic89 @Fidomobile yeah, but the same way this plan was available, another was offering less data also was and I decided to pick up the last one with no problem. To me it sounded like the person could explain why I was being charged for a plan that Fido regularly charges almost $50 bucks less.
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_vini
(@vinitonini) reported
@Fidomobile Now he stopped answering me. Really? I really believe this is not how you regularly deal with your clients. Can I get some help, please?
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Anmol Dhariwal
(@anmoldhariwal1) reported
@Fidomobile When I complained about it to customer service, the first guy hung up the call.. i called the second time and spoke to someone that I was tricked and a fraud was committed with me, he said he cannot do anything #FraudFido
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Vishal
(@vizzy1980) reported
@Fidomobile Internet sent me the worst router possible. I’ve been waiting for over an hour on wifi. Are there stores open where I can get a new router?
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Donwil Fernandes
(@itsyourboydon) reported
Having issue with my home internet / wifi connection. yesterday and today afternoon. Do you'll have an outage in Mississauga? @Fidomobile @FidoSolutions