Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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🥊Shadowboxer
(@DforDefined) reported
@kealune @Fidomobile iphones have **** security and there's nothing you can do to change my mind about them
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Andrea L. R
(@OutoftheboxgirI) reported
@Fidomobile issue phone saying mobile network Unavailable. My daughter is with someone else gets is saying the same thing. Any info thanks PEI Canada.
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kearee🌙
(@kearree) reported
@kealune @Fidomobile they are that good i **** you not pls consider going with them over Bell or Rogers, those 2 companies don’t deserve your $$ the more you support Bell/Rogers the more they get to stay being the only popular companies & charging ridiculous prices plus Fido is gay asf ty goodbye
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yung ca$h_regi$ter🥶🥶
(@DeezHoes7) reported
@Fidomobile Yo internet down fox it 🥱
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missmc
(@missmcTO) reported
@Fidomobile @FidoSolutions Phone not in stock online. Have to go to a store. Why won't you waive the $50 service fee for the inconvenience which is no fault of the customers?
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jitin varghese
(@jitinvarghese) reported
@Fidomobile When will the website be up.I have issue with my bill.
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danni
(@danni30908563) reported
@Fidomobile called to ask about internet connection. Your rep didn’t know the answers to my questions and customer service supervisor Daniel refused to speak to me.
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Carolyn Fully Vaxxed
(@cstampeen) reported
@Fidomobile is there an email for customer support?
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🌻Abigail loves JBJ
(@ilovewattpad26) reported
@Fidomobile Hi, I don’t know what’s wrong but I don’t have any cellular service since last night at 8. I’ve reset the network settings, restart and airplane mode but it still doesn’t work.
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Menaka
(@MenakaRang) reported
@Fidomobile absolutely and thoroughly disgusted by the customer service received from fido! Being yelled at instead of helping. Shame on you for treating your customers badly and then ensuring that they can't speak to any other associate! This is what you get for years of loyalty
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Tom George
(@speedbird) reported
I'm in downtown Winnipeg and on @Fidomobile I'm flipping between 3G and 2 bars of LTE and data is cutting out. Had other problems with FIDO's network from Barrie to Port Dover. It's 2021 Fido and it's not like you're a discount network.
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Belmod
(@reye5y5) reported
This is like the 3rd time I tried to put my free one hour on this month, and everytime I get "we doing maintenance". I'm done with you @Fidomobile. I stayed cuz of this feature, but I never get to use them when I went. Bye bye @Fidomobile hello unlimited @TELUS
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Alixxa
(@MoonxCallings) reported
@kealune @Fidomobile I gave up on iphones tbh. They'll always have those dumbass issues. I had so many iphones and they all went to **** after a few months
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AvsGrl
(@avsgrl19) reported
@Fidomobile Fido, you suck. Your service is terrible, and your “customer service” reps are extremely rude and should not be working in the customer service industry. So disappointed after being a loyal customer of 12 years.
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Mark Young
(@Mark93434851) reported
Just a warning that @Fidomobile is offering a deal where increasing your plan by a few bucks will give you more data, but they'll fail to mention that any discounts you had will be nullified so your plan will actually increase by a lot more. Be careful, because it's irreversible.
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Taylor James Bertrim
(@BertrimJames) reported
@Fidomobile honestly did you just send me an email saying how "it's hard times and fido wants to help" thrm younthteat to cancel my fido account that's never been canceled in 10 years.... I will be done with this junk service by next year.
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Lauren
(@WhoeverFletcher) reported
Switched from @koodo to @fidomobile and was charged the tab bonus for my year old phone. Reason for switch: zero bars. Apparently I should have called koodo to try to fix anyway. Is that really something you could have fixed koodo? #fineprint
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Heather Woodyard
(@puffingrrl_h) reported
Hey @Fidomobile what's going on? I haven't been able to make calls. Your site says there's no issues but I've had them all day in both Kingston and South Frontenac.
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Lau_la❤️
(@KRicot) reported
Please share previous tweet, @Fidomobile is trying to scam my momma out of 1700$ … like TF, which is wrong 😑😒#compagnieScam#blameGame this time the customer is actually right
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shubham kansal
(@shubham_nit) reported
@Fidomobile I got chrged $50 for LD calling for July. LD is already included in my plan since i get into contract with FIdo from Nov 2019. It's not mentioned any end date of the LD service in contract. These are fraudulent charges and needs to be taken back.
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Satya Raam
(@satyaraam) reported
@Fidomobile @FidoSolutions it’s been a nightmare with you guys, everyday you keep on changing the words and one of the worst service I have ever experienced.
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Dr. Z
(@ZeenatK99) reported
@Fidomobile guys your home Internet service wait times are atrocious! Some of us are stuck at home in quarantine. We cant spend time standing outside making calls if we need assistance. And the phone signals in basement homes are not great!
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danni
(@danni30908563) reported
@Fidomobile i don’t understand why you think I would wait up to 48 hours to receive a call back when my internet is down RIGHT NOW and I need to work RIGHT NOW
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bullizking
(@bullizking) reported
@FidoSolutions @Fidomobile #fido Current customer here, good history , got an offer 25gb for $55 but if I cancel, you'll call me with $45 offer. How does that make sense?
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@.@
(@dudu33papa) reported
@Fidomobile I live in downtown Toronto and the internet has been down since 10pm last night, how long will it take to fix it?
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valeries unfiltered thoughts
(@valc_61) reported
holy **** the @Fidomobile app is ***. i’ve been trying to log on for the past two weeks and it won’t work.
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iiamgood
(@iiamgood1) reported
@Fidomobile fix ur dumbass website, or else...
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shaaqolaan
(@livingburrito) reported
Yeah i think it’s time to cancel all my lines with @Fidomobile
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TQ2 天
(@TaquainTQ2) reported
@Fidomobile ****** service been pissin me off with the call drops who else is a better contender? 🤔
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Kyrie
(@portivex123) reported
@Fidomobile My wifi has been down since Friday and a technician is coming today. I have summer school and have been using my dad's data and it's about to run out so what do I do? Shouldn't my parents get free data to make up for this