Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 11 days ago |
|
Deep River
|
Phone | 11 days ago |
|
Ottawa
|
12 days ago | |
|
St. Catharines
|
15 days ago | |
|
Vancouver
|
Internet | 16 days ago |
|
Toronto
|
Phone | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Onyii (@kharmylle_) reportedAm I the only one but my network’s been down all day via @Fidomobile
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Rachelle Bastarache (@rachbasta) reported@Fidomobile , I've never had a worse customer service experience. Fix your chat function- I had two agents in the same chat both asking different questions and had to be verified 6 times!! And ultimately it disconnected me before I could accomplish anything. Insane.
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Jake from State Farm (@JaketheHabsFan) reported@Fidomobile @FidoSolutions #FidoisTrash Your phone system is absolutely ******* garbage. Like do you have native welfare bums working for you? Like your company has definitely gone down hill in 2020. Also, your IVR was definitely created by a homeless **** head. #FidoisTrash
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Gerry McGeown (@chicago100) reported@Fidomobile Is there a problem with the upgrade In Myaccount App. I have tried and tried and nothing happens except the wheel keeps spinning and spinning
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Ruan Mendes (@RucaMend) reported from Vancouver, British Columbia@Fidomobile I really pissed with the service you guys provide!
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Brennen (@brennenkovic) reported@Fidomobile needs to update their device prices on @Samsung phones. They charge you full launch price on older models even tho the manufacturer has cut the price down significantly. You end up paying much more per month than you would going direct with no added benifit.
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Edward Martin (@s00098543) reported@Fidomobile are crooks, got internet not long ago, saleswoman was really nice, got a tablet as a bonus. They never said It was a 24 m contract. They want the money for the tablet back. I'm going to Ireland 😔 I know you have to read contract but they should be honest. Watch out.
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Luv Sachdeva (@luv_sch) reported@Fidomobile i have a question regarding payment and sent the situation in DM. Can someone please check and help
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Bhavin Shah (@BhavinShahTO) reported from Toronto, Ontario@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
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Vijayantt Verma (@vijayanttv) reported@Fidomobile try to contact fido customer service on phone and chat from past 2 days , on hold for hours no answer. please help call me at 905 462 4957
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Christopher Wood (@cwood154) reported@Fidomobile @FidoSolutions Thank god for the pandemic and not being able to work or else I wouldn't have enough time to deal with this problem.
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𝗠𝗜𝗥𝗭𝗔𝗗 𝗡𝗜𝗭𝗔𝗥 (@campl_er) reported from Winnipeg, ManitobaDon’t make people idiots with your Fido extra.Spinning the wheel every day and getting message “you didn’t make it “ is absolutely a great business mind.And the internet they provide sucks..Total disappointment @Fidomobile @FidoSolutions
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Amanda Gearey (@agearey) reportedJust spend an hour speaking to Fido reps to not have this resolved. BUT NOT TO WORRY, I’ll be contacted back in 2-3 business days. Very disappointed with the customer service @Fidomobile
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Amanda Gearey (@agearey) reported@Fidomobile @FidoSolutions Spending an hour on the phone speaking to representatives and not having anything solved is extremely irritating. Extremely disappointed in your customer service tonight.
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Francis D'Souza (@moocootoo) reported@Fidomobile Called Fido and after a frustrating wait of nearly two and a half hours got an agent who resolved my issue. Kudos to Hamid who tsfsd me to Ariane in Tech Support who resolved my modem issues. Pls acknowledge and compliment Hamid and Ariane for their exemplary service
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the other one (@bigbroup2date) reportedI’m extremely disappointed in @Fidomobile. I went over my data by 101 MB and I’m being charged $14! Spoke to customer service and they said they charged me $7 per 100 MB meaning I’m getting charged $7 for 1 lousy MB. No remedy, just suggested to change my plan. #switching
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Amanda Gearey (@agearey) reportedAvoid online orders with @Fidomobile ! Way too many problems and not a timesaver.
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Marvin (@pgiggles54) reported@FidoSolutions @Fidomobile has the worst customer service
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Amanda Gearey (@agearey) reportedJust spent an HOUR speaking to Fido representatives to not have anything solved. Nothing is more irritating. BUT NOT TO WORRY, I’ll be contacted I’m 3-5 business days. Very disappointed with @Fidomobile customer service.
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Allison Speck (@speckalli) reportedwow... @Fidomobile has the worst customer service I have ever experienced. Anyone have any recommendations for me to take my mobile/internet services? Bell has better mobile offers but not sure on the internet.
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TekSavvy Assistance (@TekSavvyCSR) reported@JamesNflint @speckalli @Fidomobile Hi James, Just a head's up we here at TekSavvy are not owned by rogers. Our customer service agents are not employees of theirs either. We do run on their infrastructure and use their techs for activation and tech visits if needed. Hope this helps. TSI-LM
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Amin Bahubeshi (@AminBahubeshi) reported@Fidomobile @FidoSolutions so after 42minutes on hold I got an automated "sorry we can't take your call, thank you for understanding" and you guys just hung up on me. How should I rate that customer service? PS. I am also paying for internet that isn't working so please factor that in too
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Jess M (@j3ssmorales) reported@speckalli @Fidomobile I’ve been complaining about my internet since October and it’s always the same thing.. my issue is @bellcanada doesn’t have service here
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James_nflint (@JamesNflint) reported@TekSavvyCSR @speckalli @Fidomobile Ehhhh never said you were owned but their infrastructure yes... 😬😬😬 its fine, im just saying, everyone's kind of sleeping in the same bed. The problems are usually all the same.
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Hollings Izah (@sashahollings) reported from Mississauga, OntarioBeen a loyal customer with @FidoSolutions @Fidomobile, is this seriously how you treat customers... I never should have left @virginmobilecan .... never had a carrier try to rip me off before
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Bill Lukawy (@bill_lukawy) reported@Fidomobile quick stupid question. Was trying store today too busy. Any Android tablets with a 10"screen or only the iPad in your lineup. Thanks. Bill Lukawy
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kouresh L.Urban planner Ph.D. (@parsoomash1) reported@Fidomobile hi , any promtion forcan existing customer with no contract?
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Roxann (@corpuzzler) reported@Fidomobile can u please get ur sh*t together? I was promised my activation fee will be waived this month but now your customer rep said it will be in the next 1-2 months. THIS HAPPENS ALL THE ******* TIME! #badcustomerservice
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Festive Adriana 🎄 (@mingoaka) reported@missingmissmia @Fidomobile It’s not. I have legit fraud on my account that I’ve been dealing with since October. I did, however, finally get someone to help me.
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ZulaykhaSuliat (@ZulaykhaSuliat) reportedThis is precisely why I refuse to sign a contract and was hesitant to order from @Fidomobile 🙄 completely full of ****.