Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 02/01/2026 05:50

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (32%)

    Internet (32%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.

Loading map, please wait...
City Problem Type Report Time
CanadaVernon Phone
CanadaVancouver Phone
CanadaOkotoks Phone
CanadaToronto Internet
CanadaGrande Prairie Phone
CanadaChilliwack Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • _yunglala KGSP✨📈🇳🇬 (@_yunglala) reported

    @Fidomobile fam ur good ? My service moving shaky fix uppppp

  • CVMPBXLL di’sh (@CVMPBXLL) reported

    @Chad_GOE @Fidomobile @Rogers Just looked it up on Google apparently everyone with them has been reporting the same issue since midnight last night which is when my phone started acting dumb

  • 1BGallucci вяυησ 🇨🇦 (@1BGallucci) reported

    Are you guys down for cellular @Fidomobile

  • Neemaak10 Neema (@Neemaak10) reported

    @Fidomobile what’s happening? Service is down for hours now!!

  • mcnuggetsause1 default profile picture (@mcnuggetsause1) reported

    @Rogers @Fidomobile just lost cell service again im doing online school and if i lose wifi connection im screwed

  • ____Vee______ 🍁Vee🍁 (@____Vee______) reported

    @Fidomobile I know the cell network is down. Tried to make a call via wi-fi & didn't realize I don't have this feature??? That's crazy. Is there a way you guys can enable this now? I work from home and need to make calls.

  • mcnuggetsause1 default profile picture (@mcnuggetsause1) reported

    @Rogers @Fidomobile i have cell service back but no lte

  • amberoklis amberoklis (@amberoklis) reported

    @Fidomobile service isn’t working. No phone or cellular data! What is going on?!

  • stephenforall Paul-michael Stephen (@stephenforall) reported

    @FidoSolutions I guess that it sucks for you guys, but literally my business is dependent on me being able to make this calls and guess what? I am losing business this morning. Not good @FidoSolutions @Fidomobile please let’s be guided.

  • hiten_thakkerPT Hiten Thakker (@hiten_thakkerPT) reported

    @Fidomobile @FidoSolutions mobile phone services still not working ..... cannot make calls received calls or Internet service... apparently there are with a few suffering this inconvenience... bills paid on time but service not on time

  • estaubin Emily St.Aubin (@estaubin) reported

    @Fidomobile is there a cell service outage in Hamilton? Need to make calls for work. Pls reply asap ty

  • timelapse001 timelapse (@timelapse001) reported

    @GlobalNational Main questions are i) What’s the cause of this outage? ii) How long more will it take them to fix it?! It’s like a huge secret as non of those companies are willing to say anything! @Rogers @Fidomobile

  • rouquinne rouquinne (@rouquinne) reported

    @gaz2002 @Fidomobile There's an outage on the Rogers network, nothing is working. We got an email about it at work 20 minutes ago.

  • Satstacker5 C₳RD₳NI₳N (@Satstacker5) reported

    @Fidomobile Have you guys still not addressed your systems being down? Your phones not working? some of us rely on this for business ( Yes stupid decision i know)

  • Edmontreal Ed's World (@Edmontreal) reported

    @Fidomobile is there anything wrong with the network? I cant make a single call 😕

  • suckyuhself chris (@suckyuhself) reported

    Ever since like 12:30 last night, my phone has been randomly losing signal and my data is on but it’s not on and working.... @Fidomobile what the hell

  • tnzbnd $a$ha grey (@tnzbnd) reported

    @Fidomobile @FidoSolutions GET YOUR **** TOGETHER!!!!! WE BETTER GET COMPENSATION FOR THIS SINCE Y’ALL SO QUICK TO CHARGE ME LATE FEES FOR PAYING WELL BEFORE TIME. #SNAKES

  • allanwei5 allanwei (@allanwei5) reported

    @Fidomobile fido service down, toronto, markham

  • CVMPBXLL di’sh (@CVMPBXLL) reported

    Ever since like 12:30 last night, my phone has been randomly losing signal and my data is on but it’s not on and working.... @Fidomobile what the hell

  • klub_polo Klub Polo (@klub_polo) reported

    Are the problems still active with #Fido and #Rogers customers? @Fidomobile @FidoSolutions @RogersHelps

  • Satstacker5 C₳RD₳NI₳N (@Satstacker5) reported

    @Fidomobile @divaqueen94 why don't you look into the phone system being down? No calls!?!

  • Nikki_heps Nikki__Heps (@Nikki_heps) reported

    @Fidomobile @Rogers this service outage is ridiculous. Customers weren’t even notified

  • SinghVarun90 Varundeep Singh (@SinghVarun90) reported

    @Fidomobile i don’t have cellular service since last might, can’t call support, chat is experiencing problem while connecting, disappointed by the service.#disappointed

  • starlightsxxi 은별 ✨ (@starlightsxxi) reported

    I haven’t had service for hours... What’s going on, @Fidomobile ?

  • khateyyy__ Khatemarie (@khateyyy__) reported

    @Fidomobile YOU FIX THE SERVICE YET??? OMG THIS IS SO STRESSFUL ON A MONDAY MORNING.

  • SQ27_ SQ (@SQ27_) reported

    @Rogers @Fidomobile I expect to receive some sort of credit or accommodation due to the inconvenience this network outage has caused.

  • mayalov86763963 maya love (@mayalov86763963) reported

    @Fidomobile @LidoPimienta @WitchProphet why is fido down????

  • Raian93 Raian (@Raian93) reported

    So is @Fidomobile and @Rogers network still down? Can’t make calls/access LTE with any of my devices?

  • gaz2002 Gary Zee (@gaz2002) reported from Middlesex Centre, Ontario

    Hey @Fidomobile I’ve been on hold close to an hour to resolve my flaky phone network issue and have to be serenaded with your awful top 40 playlist while waiting. Have been a customer since 2003 - when are you going to pickup my call?! What lousy customer service!

  • gaz2002 Gary Zee (@gaz2002) reported

    @rouquinne @Fidomobile Yes I followed up with the @680NEWS outage article...they could at least tell ppl in their outgoing message that there are service disruptions