Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (44%)
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Phone (44%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Shinguards
(@Vojhoc) reported
@Fidomobile despite the #fact that in the #service call with case number i1713060409 your sales rep said that the price would never increase? Does #fido condone lying to get people to sign up for plans?
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Jitz
(@j_busari) reported
The worst possible service provider, they give you a run around and you cant talk to anyone competent @Fidomobile @FidoSolutions
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Straker
(@Onelovepeace7) reported
@Fidomobile @Vojhoc Fido service sucks. Cancel your contract now!!!
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido service sucks. Cancel your contract now!!!
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Gurleen Maggon
(@GurleenMaggon) reported
Internet outage from 24 hours! Location- M6M4X7. Fix our internet! @Fidomobile
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Dr. Roberto Godoy
(@untipobrillante) reported
@Fidomobile What's wrong with your service? I've been losing connection since last Friday.
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Straker
(@Onelovepeace7) reported
@Fidomobile @curatedbylala Fido service sucks. Cancel your contract now!!!
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Straker
(@Onelovepeace7) reported
@Fidomobile @carlesdijous Fido service sucks. Cancel your contract now!!!
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Ashutosh Nayak
(@nayakashu) reported
@FidoSolutions @Fidomobile @FidoSolutions 6) I received a call from Fido today afternoon and the issue was fixed with positive resolution.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido service sucks. Cancel your contract now!!!
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Straker
(@Onelovepeace7) reported
@Fidomobile @FidoSolutions Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!!
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido phone service sucks. Cancel your contract now!!!
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Straker
(@Onelovepeace7) reported
@howardruns @Fidomobile Cancel your Fido contract. They’re roaming charges are ripping people off daily. #fidomobile
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v✨
(@veronicaagolds) reported
@Fidomobile yo how come half way through my bill cycle my data stops working for 75% of the day?? customer service over the phone hit me w the “have u tried turning it off then back on” as if that never occurred to me.
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Stéphane Lavergne
(@vphantom) reported
Hey @Fidomobile why did you never fix your web site? It's been what, ~6 years and I STILL can't update my credit card on your prepaid site? "Oops, that didn't work!" (a 5xx error in your JSON API). I gave you VERY DETAILED debugging info the last 2 times, for nothing?
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gurveer
(@gurveer51515676) reported
@Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.
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SinaH
(@SinaHssni) reported
Leaving @Fidomobile and never coming back! From their deals and awful buggy website to irresponsible customer service! I'm just done! I've been on a call with their damn customer service for more than 2 hours, many times, trying to resolve the issue they made!
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TyySweet
(@tyy_sweet) reported
Don't ever use @Fidomobile because their customer service is a joke. Bullshit charges that I'm spending hours trying to get removed. I swear any other company would have figured this out for me by now.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido service sucks. Cancel your contract now!!!
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Todd
(@goskubs) reported
@Fidomobile Activated one of my 5 ‘extra hours of data’ only to have the minutes billed to my monthly plan. Fido refusing to acknowledge the issue - beware ‘extra minutes’ promise.
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Straker
(@Onelovepeace7) reported
@Fidomobile @FidoSolutions Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!!
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Paul Finnegan
(@PFINN2) reported
@FidoSolutions @Fidomobile Any update on the internet service in Mimico? it's been down since 10am
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lu l
(@luliu94) reported
@Fidomobile been trying to apply a promotion to my Fido account for the past three days, I tried calling customer support and they couldn’t help and now the online account page is down. Any updates on when this will be working?
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Khyati Wadhawan
(@KhyatiW) reported
@FidoSolutions @Fidomobile Leaving Fido forever, never coming back. It’s been more than week now since we are face troubles with internet and everytime we are getting the same reply from the technicians that there is an outage in your area. They can’t fix the outage in a week?
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido service sucks. Cancel your contract now!!!
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1
(@k1ng29ka1) reported
@Onelovepeace7 @Fidomobile @FidoSolutions Their home internet is going to **** too
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Straker
(@Onelovepeace7) reported
@Fidomobile @FidoSolutions Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!!
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elzora84
(@Elzora84) reported
@Fidomobile a huge fraud company. Was told some things when getting my new phone and now they over charging me 80$ for service fees and more when I was told there will be 0. Never trust there customer service or management
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Mast3rPee989
(@Mast3rPee989) reported
@TheWiseBear_ @LuckyMobileCan @Fidomobile Technical issues all day it says
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Straker
(@Onelovepeace7) reported
@Fidomobile @FidoSolutions Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!!