Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (51%)
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Internet (33%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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amitchopra
(@amitchopra_64) reported
Moved to my new condo, its 2nd day without internet because fido failed to move my internet. Can’t work, cant do anything. @Fidomobile sucks , switching to @Bell_Support
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John Nye
(@John_nye77) reported
@Fidomobile why do you make it Impossible to speak to a live person for billing support?? The Phone# just redirects to a chat bot! How is a chat bot supposed to refund me for erroneous billing charges?
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Sushiboy
(@__sushiboy) reported
@SueHorner @Fidomobile @Rogers same problem here. today aug4th just got my fido bill. no credits given for july bill. they still charged me full amount for july
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Craig Terlson
(@cterlson) reported
@JanisThiessen @Fidomobile I got the same from Rogers - hey, here's a bunch of free data that you will never use, cuz that's the kind of generous folks we are. What. Ever.
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Nadeem
(@NadeemAhmadhere) reported
@Fidomobile Well , i guess you need to add a factor in your algorithm that targets customers who would value it most. Isn’t that what traditional marketing sense is all about ? In your case , intention seems to be target the customer who will never use the promo!!!
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Penny Baldwin-French ☮️
(@scoutkayaker) reported
@Fidomobile We used to have great signal at our cottage. So strong I could use phone as hot spot for laptop for work. Now, we barely get 1 bar. FaceTime won’t work. Phone calls cut in and out. CAN’T GET ANYONE AT FIDO WHO CARES. Just the brush off.
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J.
(@VIVIIXIV_) reported
.@Fidomobile can you confirm that you’re still giving out bill credits for the outage and NOT additional data? Why am I hearing we’re getting an extra 5 gb instead?
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mildkiller
(@mildkiller2002) reported
@Fidomobile Hi Fido, today I have chatted with 2 Fido online support in regards to the extra refund other than the automatic 5 days credit due to July outage. The 1st support laughed I have no expensive product with Fido since both my cellphone and pad have no contract with Fido.
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Kaneda "The True Master of Puppets" Gallon
(@XboxKaneda) reported
@winemaker1960 @Fidomobile They couldn't give me an s22 for free to get me to sub to a Robbers service.
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Cresselia
(@ailesserC) reported
Hey @Fidomobile, the compensation from the Rogers outage is not reflected on my latest phone bill. Wtf?
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beba
(@kvsm3jivv) reported
@Fidomobile am I supposed to wait another 2 hours before I get help from customer service or should I wait all night???
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mildkiller
(@mildkiller2002) reported
@Fidomobile The 2nd support told me the $25 was expired. I questioned him why expired? Customers should be treated equally and why someone has $25 but others don't? He hang up the call. Both support are rude!
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**** cancer
(@kjjdejaa) reported
@Fidomobile I don’t need 30gb, bro. Don’t gift me **** that I don’t need tryna make up for your mistakes. You need to make my last phone bill $Free.99 for all that **** you put us through.
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Maninder Gill
(@manindergill77) reported
@Fidomobile @FidoSolutions I dont see the july outage credit on my August mobile phone bill. How to get the outage credits?
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Sarah Antonio
(@SarahPSmart) reported
from
Toronto, Ontario
@Fidomobile hi! I’ve been hearing about Fido customers receiving an extra 5GB a month for the loss of service ? Can you please confirm this ? I checked my app and haven’t gotten it yet… thanks !
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Jenn
(@jennsaidthis) reported
Soooooo, when are we supposed to see the “discount” because of the @Rogers outage? I just got my July bill from @Fidomobile without any changes 🤔
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Vishnu Gupta
(@Vishnouu) reported
@Fidomobile @RogersMobileCa Didn’t get refund for the July 8 outage.
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Bruce Winter
(@Bruce_Winter) reported
@MJForbes @Fidomobile Suspect not, but getting a person to answer a customer question in Canada telecom-land is nigh on impossible. That’s b/c it’s the customer's fault there’s a problem.
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Marty Forbes
(@MJForbes) reported
from
Lac Ste. Anne County, Alberta
@Bruce_Winter @Fidomobile The master of the…shuffle off to somebody else. Can’t find a single person who will say ‘I will fix the problem.’ Brand new phones don’t generally have SIM cards with hundreds of contacts in them do they?
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Aqib Khan
(@AqibKingKhan) reported
I thought @Fidomobile was discounting our bill because of the outage last month?? I just got mine and it’s the full bill…
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Adri
(@adrideanna) reported
@Fidomobile why is it so frustrating dealing with your customer service team? I need a simple port-in completed and for some reason it it’s taking more than half an hour for a rep to grasp that. Oh wait, I know why! Because you already got my business…
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Robinhood🇮🇳
(@suryansh5569) reported
@Fidomobile Hi Fido , I wanted to reactivate my number but I can't call you because I'm out of Canada right now and I have been trying to chat with live agent but was not able to, can you help here please.
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Dr. Janis Thiessen
(@JanisThiessen) reported
Hey @Fidomobile, about the extra data for being a loyal customer: thanks? But I never use all my current data anyway, so this is not useful or meaningful. What about a $ credit on my bill instead?
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Penny Lane
(@thisisninya) reported
@Fidomobile my mobile data has been down since this morning and I can't through your technical support. Is this another #networkoutage?
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Bruce Winter
(@Bruce_Winter) reported
@MJForbes @Fidomobile Customer$ are a pain in the the a$$, when they have the temerity to engage.
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Just Watchin the world go by
(@timblackmore777) reported
@mariestellaa_ @Fidomobile @FidoSolutions Just got my Rogers bill today and still no credit, nothing on my Fido bill either. They said it was going to be automatic but I’m sure they will find someway to turn this around on the customer.
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Gareth W
(@garethsports) reported
Anybody else with @Fidomobile having issues making and receiving calls lately? It's been hell all week, most incoming calls go straight to voicemail without showing a missed call, and it takes several tries to dial out. Atrocious call quality quite often too.
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Nick Rong
(@nickwaternerd) reported
@Fidomobile we are travelling in Europe but the Roam like home LTE has been terrible for the last few days, the data connection dropped/interrupted every few minutes. Are you still having network issue?
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MELSAYS
(@melsays) reported
@Fidomobile I've been trying to reach your customer service through askJack and on the phone and I can't get through to anyone. I want to discuss my latest bill, can someone help? Thank you!
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Sushiboy
(@__sushiboy) reported
@canucksedins SAME HERE just got my bill. SAME FULL PRICE without a single credit.. how pathetic when their services went down for 2 days and have the ***** to charge full amount @Fidomobile