Fido

Fido Outage Report

Why is my Fido service not working?

No problems detected

If you are having issues, please submit a report below.

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 03/19/2024 05:50

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Toronto, Montréal, Mattawa, Kitchener, Calgary, Vancouver, St. Thomas, Brampton, Maple, Cambridge, Kingston, Hamilton, Mississauga, North York and La Ronge.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Internet
CanadaToronto Phone
CanadaMontréal Phone
CanadaMattawa Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • HY_happydream H&Y (@HY_happydream) reported

    Go away from @Fidomobile and select the other mobile providers... do not waste your valuable time with terrible company @Fidomobile

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported from Mississauga, Ontario

    @Ekniran01760152 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • alexanissimoff A missmaff (@alexanissimoff) reported from London, Ontario

    @Fidomobile In all seriousness you guys had a bunch of cars on my street yesterday trying to fix it it didn’t work my Internet goes out every 20 minutes sometimes I get a couple hours but it’s been like this for months and no one‘s done anything..You take my money though

  • SabahatMS SabahatMS (@SabahatMS) reported

    @Fidomobile Hello, Is Fida Mobile's internet down?

  • GoldstarGlitter Girl Glitter (@GoldstarGlitter) reported

    @Fidomobile Funny thing. After being on hold for 2 hours and 20 minutes with Fido, then finally speaking with a rep., thinking I’ve taken care of what I called about, I learn today it was a complete waste of my time. Yay I get to call them again! Maybe they like customer calls…

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    @Fidomobile you guys can't harass your customers like this if you guys don't solve my problem i am going to change my connection and to the people who i have refered to @Fidomobile i will make their connection too

  • tyeddeau Tracy (@tyeddeau) reported

    Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers internet service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

  • abheyssingh abheysingh (@abheyssingh) reported

    Raised a complaint @Fidomobile on Nov 22. No solution yet. Have been approached by 4 different associates asking for my FIDO details, to solve a complaint that "why am I receiving monthly bills when I am not a FIDO customer " Pathetic service and complaint redressal @Fidomobile

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    @FidoSolutions do something i am unable to leave my home without internet connection because i rely on Google maps. Please do something i have to go out for a meeting and i am stuck. @Fidomobile I'll change my connection if this problem doesn't gets fixed

  • HY_happydream H&Y (@HY_happydream) reported

    @FidoSolutions @Fidomobile Garbage company

  • HY_happydream H&Y (@HY_happydream) reported

    @Fidomobile #Canada @Canada Do not sign up the mobile phone with @Fidomobile in Canada. They have terrible customer service and lie to customer They will offer when you sign up, but you will not see the those offers as discount or credit on you real agreement.

  • Womiye Le Wombat (@Womiye) reported

    Worst mobile service provider goes to #fido @Fidomobile Time to move. Shy suggestions please?

  • dezfoulianh Hamid (@dezfoulianh) reported

    @Fidomobile This was a really great gesture from @Fidomobile. I wish with the ongoing internet crisis in Iran we could also get better Intl. rates so we didn't have to go to other Intl. service providers which didn't feel any empathy like our carriers to bother at all in these hard times.

  • HY_happydream H&Y (@HY_happydream) reported

    @Fidomobile #Can #Canada Do not activate the phone with Fido, if you need ant mobile phone. They are terrible customer service and lie to customer. They offer when you sign up, but you will get different plan or discount when you get the actual bill.

  • Charles00436660 Charles Dow (@Charles00436660) reported

    @Fidomobile usual crappy service from a major company. I’m at a Fido store but they cannot cancel your service and will not accept the equipment until you call customer service with the usual lengthy delay. More competition needed or we will continue to get crappy service!!

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported

    @doginthehair @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported from Mississauga, Ontario

    @neelshah85 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • HA040314 HA (@HA040314) reported

    @Fidomobile is there a system outage? I can't seem to send texts right now.

  • SahajGupta25 Sahaj Gupta (@SahajGupta25) reported

    My account got suspended even after making all the payments on time i am unable to contact my family and i am suffering problem to use google maps because internet is also shut down by @Fidomobile i have also made a call at @FidoSolutions but they are not picking up

  • tyeddeau Tracy (@tyeddeau) reported

    Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers cell service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??

  • DeborahAncel Deborah Ancel (@DeborahAncel) reported

    @Fidomobile And I spent another 3 hours on the phone Wednesday and someone promised to fix it by Thursday lunchtime. It's still not resolved.

  • Womiye Le Wombat (@Womiye) reported

    Worst mobile service provider goes to #fido @Fidomobile Time to move. Any suggestions please?

  • AmulyaAgarwal15 Amulya Agarwal (@AmulyaAgarwal15) reported

    @Fidomobile @FidoSolutions Unacceptable service from them, just suspended my account and have not been giving clear instructions Just unacceptable from a company like @Fidomobile

  • kelseydariaxo Kelsey Daria (@kelseydariaxo) reported

    @FidoSolutions @Fidomobile Educate your representatives properly, they let a customer sign a contract after she CLEARLY explained why she left her last cellphone provider. Lying and trapping a customer in a contract where no service is provided is terrible customer service.

  • Nathanielayers Nate ayers (@Nathanielayers) reported

    @Fidomobile I tried to order a $10 sim card and was bombarded with questions. I have activated new lines with less information. get it together fido. your customer service sucks

  • merajalam2006 Meraj Alam 🇮🇳🇨🇦 (@merajalam2006) reported from Mississauga, Ontario

    @kriss19781 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile

  • sibaditya Sibaditya Maiti (@sibaditya) reported

    @Fidomobile @FidoSolutions For my account number 917880214 I have been charged for full month where as I disconnected on 22nd Nov. Please help to refund the extra amount charged on my credit card.

  • FixarMovies FixarMovies (@FixarMovies) reported

    @Fidomobile Labelling Spam calls does nothing to help the issue. Declining calls just fills your Voicemail inbox which is already ridiculously limited so you can nickel and dime customers with Voicemail expansion options. Are you tracking these Spam calls?

  • AKBeingHumanTO Being Human (@AKBeingHumanTO) reported

    @FidoSolutions @Fidomobile you have also disabled the raise a concern form option. Absolute no way to reach customer care via phone or twitter. Over a month of painful customer service experience. No listeners !! @CRTCeng

  • HY_happydream H&Y (@HY_happydream) reported

    Go away and select the other mobile providers... do waste your valuable time with terrible company @Fidomobile