Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (2%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Prince Rupert, North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon and Fredericton.
| City | Problem Type | Report Time |
|---|---|---|
 Prince Rupert |
Phone | |
| North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Richard D
(@Richard84801102) reported
@Fidomobile @RogersMobileCa @FidoSolutions Don't pay you monthly bill on Fido site The site will show there was a problem with the payment and you need to redo..... It is a scam...I was debited 4 times and my account still show the amount to be paid No support from Fido...I
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carbon rain
(@RainCarbon) reported
@Fidomobile I have been trying to resolve a problem with you for an hour you don’t provide a call back service and the Just Jack is in a loop I cannot keep trying in my info endlessly please respond
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Ketu Patel
(@ketupatel2211) reported
@FidoSolutions @Fidomobile If you can’t understand how to provide the good service to customer, how do you guys control service interruption. I don’t understand what’s the meaning of temporary suspension when you receive a bill to pay. Highly dissatisfaction, not recommended to others.
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Simon Blain
(@simblain) reported
Vancouver Island is trending! Maybe @Fidomobile will learn of its existence and actually come and fix their network here
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Carlos M
(@CarlosMa2022) reported
@Fidomobile is there internet outage in Aurora, ON?
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Irena Li
(@Aquairena) reported
@CircularLogic89 @Fidomobile One helpful rep on my third call confirmed that the promotion was never set up at the beginning. So if I wait until my third or fourth or fifth bill, I will still be charged for the full monthly fee with no monthly discount and no credit on the activation fee.
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CircularLogic
(@CircularLogic89) reported
@Fidomobile Hello Anthony, I don't have an issue. They questioned whether the credit would apply to first bill. Just pointing out it states third invoice
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Sophia Ceva
(@CevaSophia) reported
@Fidomobile @FidoSolutions I got my issue sorted within mins by pretending I'm a new customer &calling, all while the inept Chat Rep had me on hold as she "read notes on my file". Anyone reading this call Fido pretending you are new do not give in to their new system #FidoSucks
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Seonhosii1972
(@seonhosii1972) reported
@Fidomobile @FidoSolutions Hi, I was told that Pinal at credit operations would call me back within 48 hours to help me resolve my issue. That was on Jan 30, I’m still waiting for the call back, this was an appointment made by one of your agents.
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Sophia Ceva
(@CevaSophia) reported
@Fidomobile it's ridiculous that when I call Fido pretending I'm a new customer my call is processed within seconds but when I say I am existing customer I have to book an appointment days ahead to speak to someone. #FidoSucks
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A
(@aaayjc) reported
@Fidomobile fix your damn network
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AJAY BHATIA
(@bhatiaajay132) reported
@FidoSolutions @Fidomobile The issue of misinformation by one of Fido’s sales rep.I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which, “I only get 50gb and data will be paused if I cross the limit”, I will need to top up in order to get more data.
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AJAY BHATIA
(@bhatiaajay132) reported
@Fidomobile I am facing a issue of misinformation. I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which,“I only get 50gb & data will be paused if I cross the limit”, I will need to top up in order to get more data.
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Saffina Jinnah
(@saf15) reported
in a wild turn of events i just received excellent customer service from a fido rep named daniel on live chat @Fidomobile i really appreciate his patience and sleauthing and problem solving! its not just becaus i got the solution i needed but because he took time to understand :)
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Musings of a Brown Girl
(@iqqqqqy) reported
@Fidomobile can I get some customer service please 😭
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Arushi
(@tanu_arushi) reported
@Fidomobile without my acknowledgement, add-ons were cut by suggesting a new plan. Customer executive didn't tell the change on a call. What I got was a mail which was in my junk folder that I got to know after 45 days. I charged 281$ for long-distance. Unprofessional behavior
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Seonhosii1972
(@seonhosii1972) reported
@FidoSolutions @Fidomobile I would only like to speak with Pinal and no one else. She’s the agent who helped me closed and cancel my account on Dec 23, 22. I have already tried to resolve this issue twice with other agents but am only finding different excuses.
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Irena Li
(@Aquairena) reported
@Fidomobile I decide to pay more with @TELUS for better service and correct bills. Very frustrated with your service😠😠😠
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile have been trying to contact customer service, worst ever.
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Irena Li
(@Aquairena) reported
@Fidomobile Your call center manager screwed my day. I have never seen my husband talking to anyone with his hands shaking due to all the anger from one simple billing issue. We still have got your flyer that offers us a $35 plan and the small words say “$20/mo bill credit”
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Alexandra
(@Puchita97) reported
@Fidomobile your agent has me on a 30 minute hold. Can I get some help please?
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Irena Li
(@Aquairena) reported
@Fidomobile Your call center manager screwed my day. I have never seen my husbands talking to anyone with his hands shaking due to all the anger from one simple billing issue. We still have got your flyer that offers us a $35 plan and the small words say “$20/mo bill credit”
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arusha
(@Abbaniii) reported
@Fidomobile @FidoSolutions I’ve never been this frustrated and disappointed with your service before. Your employees gave me incorrect information, promised to have the issues FROM YOUR END resolved within 48 hours and then take more an 1 week for a simple internet installation?
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Allie Jay
(@AllieJayIsHere) reported
@Fidomobile getting charged long distance every month for local number. Have been credited twice now. It is 5 minutes from home. It is LOCAL. We are in 519 and number is 226. Please DM me for number so you can fix this in your end. Tired of wasting time to get credit each month.
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Sophia Ceva
(@CevaSophia) reported
@FidoSolutions The problem is that @Fidomobile thinks they can pick when & how a customer communicated with them but it is up to the customer. Expecting us to make an appointment to reach someone by phone is disgusting. Moving to Telus!
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Ribbiliy
(@ribbiliy5) reported
@Puchita97 @Fidomobile we would like to see fido broken up to small companies as it lost people confidence by ballooning out of control
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Taran Sharma
(@taransharmadeep) reported
@Fidomobile @FidoSolutions I just had a the worst customer experience solution call. I called to request removal of one additional roam likehome charge, the specialist on the call wasn’t trained at all and after 49 mins, hung up on me without providing solution. Crazy!
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Am I tweeting through it right?
(@sidgracious) reported
It will never not be funny to me that FOR YEARS @fidomobile has called its app "My Account" Like if KFC just called itself "Your Order"
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Arushi
(@tanu_arushi) reported
@Fidomobile without my acknowledgement, my add-ons were removed by suggesting a new plan on call. Customer executive didn't tell at that time. What I got was an mail in my junk folder that I got to know after 45 days when charged 281$ for long-distance. Unprofessional behavior
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Balipikin
(@balipikin) reported
@Fidomobile does the outage affect your services? Because, why?