Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy (𝕮𝖍𝖎)
(@chigrl) reported
@Fidomobile I have been on hold on and off with your customer service for two hours now, my request is not that difficult ...how can I contact a manager there? This is ridiculous.
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bestboy
(@bestboyvr) reported
@Fidomobile so disgusted at your CSR’s. I have been a customer for over 23 years and I was told that my business doesn’t matter and no attempt was made to keep my business. Pathetic and disgusting #badcustomerservice #fido #CustomerService
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Ramandeep Kaur
(@Ramande19992911) reported
@Fidomobile the company is fraud... Please never purchase their service... I am an international student landed a month ago, these the sales man has misguided me and eventually they are charging 633 dollars as a phone call bills!!! Pathetic
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Michael Beaudin
(@MichaelBeaudin3) reported
@Fidomobile Has been opened and waiting on fido tech to work their magic because at point it seems more like magic than actual tech. Tried all the reinstall, update, cache clearing... temporary fix. Nothing works. What is weird though is that you can't delete the app and start anew since....
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bestboy
(@bestboyvr) reported
@Fidomobile im speaking to Rudraksh on chat and I haven’t received a response in over 10 minutes. Is this normal? As a customer I would like to be assisted asap.
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Carmelo P D Caruana
(@CwithAnArm) reported
@t24_north @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Fernando Alvarez
(@afernandom) reported
@Fidomobile I called your customer support. A few minutes talking to an agent, asked to talk to a supervisor/manager and I was not allowed to. That's amazing service plus the scam you guys are running on your website. #terribleservice #ctvnews #consumerprotection
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Carmelo P D Caruana
(@CwithAnArm) reported
@SumedhaTaneja1 @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Minority Report
(@MinorityCdn) reported
@Fidomobile @FidoSolutions Kudos to your social & support team. I was completely awestruck by the supreme customer service provided by Vanessa and Saad. They understood the assignment & truly valued the notion of customer loyalty. I am beyond happy to be a @Fidomobile customer.
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Mital Shamji Gorman
(@M1tal) reported
Husband is on the phone with @Fidomobile …. God help him.
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Michael Beaudin
(@MichaelBeaudin3) reported
@Fidomobile Their app is locked into the phone, that seems wrong to force ppl into using that broken app even if the phone is on balance
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Rajendranath
(@Rajendranath_a) reported
Hey @Fidomobile Called many times for the voicemail not working on my mobile. You have a ticket which is not resolved after nearly 3 weeks, and did not call for an update. Worst customer service.
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Token
(@jnarai) reported
*Provided service provider has proper SOC's activated in V21/ICM, in the case of @Rogers/@Fidomobile for example. #virtualboxing since before it was trendy
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Adam Elcohen 🇨🇦
(@AdamElCohen1) reported
@Fidomobile i have an account for one day.The Mexican farmers worker who your clerk that day said there is no connection fee ,but the bill will show $50 then -$50 ...next that got the bill ..there is no -$50...So i call your head office ,& file complaint with @CCTS_CPRST 1/3
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भूमिका रावत
(@RawatBhoomi) reported
@Fidomobile I am unable to connect to my Fido mobile app. Appreciate some help here
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SierraWhiskey | Sean1mc
(@Sean1mcW) reported
The state of corruption in Canada is simple … promise promise promise get a new customer then under deliver bc you’re too busy trying to get new customers of course current clients find the truth … hey @Fidomobile @FidoSolutions hey @AboutRogers does this sound familiar ???
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Hope You Can Hear Me
(@hopeucanhearme) reported
Does anyone know if the light phone works in Quebec it might be more of a need than a want at this point oops @thelightphone @Fidomobile send help!
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Michael Beaudin
(@MichaelBeaudin3) reported
@Fidomobile Your app is seriously flawed. That is the 3rd time in a year that the xtra banner is gone from the menu. 1st time took more than a month to fix itself on it's own, 2nd time got fixed when i changed phone and now it happened again 3 1/2 months after i get this new phone. Ticket
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Rohit
(@Rohit80973183) reported
@Fidomobile i am not able to check my plan usage in app since a week. Is ur app not working properly or its just a problem with me?
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Adam Elcohen 🇨🇦
(@AdamElCohen1) reported
@CCTS_CPRST You guy never respond to my 76 years old uncle ,who complaint to to you @Fidomobile charging him$113 bc he cancel his phone account bc he was told no connection next he got the bill with $50 connection fee ... If you want Private information DM me
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Minority Report
(@MinorityCdn) reported
@Fidomobile/ @FidoSolutions I've been with you folks for about 17 years. Is it too much to ask for 3GB data added onto the existing account? C'mon, make this #Ramadan special by gifting a loyal customer with some #datalove.
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Andrew Blakey
(@robogeographer) reported
@Fidomobile I found someone’s iPhone and it uses Fido. If I go to a Fido store will they help get it returned to the owner?
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January Marie Rogers
(@janetmarieroger) reported
@Fidomobile don't kick me off the call at 9am when your automated voice tells me your customer service operators are available Mon to Fri at 8am. WTF
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile @FidoSolutions Someone at Fido needs to make it right. The customer service experience is abhorrent, have to wait 45 mins to speak to monster managers that don’t have the ability or the human decency to be good people. This is disgusting, just another broken company ripping people off.
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light
(@thelightphone) reported
@CircularLogic89 @hopeucanhearme @Fidomobile While we do have many Canadian users currently, we've seen some inconsistency between users on the same carrier/region recently which has led us to temporarily curtailing shipments until we can get more guaranteed support from carriers that can promise full compatibility.
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Adam Elcohen 🇨🇦
(@AdamElCohen1) reported
@Fidomobile Next day i got a call from Fido sayng your account is cancel as you wish & there is no charges as you didn't use the phone at all .So i'll @CCTS_CPRST know about the phone , they say okay. One month Later ,today i gor email asking me for $113 ..Haha thieves 1/2
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Carmelo P D Caruana
(@CwithAnArm) reported
@kellysavalle @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile Hey, 7 hours of my life I can’t get back because Fido doesn’t know how to resolve tech issues or treat their customers with respect or dignity. And I have 4 lines that I’m paying for. Just another broken system!
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SierraWhiskey | Sean1mc
(@Sean1mcW) reported
@Fidomobile under delivers, the customer spends an hour on the phone trying to resolve the breach of contract, then they want you to spend more time filling out a form … Hey #FIDO consider this tweet my form!
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Carmelo P D Caruana
(@CwithAnArm) reported
@okg11996115 @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?