Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (29%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ma Ha
(@MHazaveh) reported
@Fidomobile the worst customer service ever !! Will never recommend you to anyone
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trev 🌈
(@justtrevslife) reported
@Fidomobile figure out how to get me in contact with your customer service or i’m going to close my account. the call back link bullshit doesn’t work
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Celeste
(@Celestedeol) reported
@Fidomobile Really had bad experience being fido’s 4 year customer, My account got suspended twice and charged me $ 120 for nothing, tried reaching customer service, Alas!! No help.
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Tony
(@Tony14236731) reported
@Fidomobile since Agust I already called fido phone service two time, no one gave me $25 credit. Why fido company play game like that. Who can trust Fido?
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Louis 🌊
(@GrowthLouis) reported
@Fidomobile needs help with their system. 2min automated call through 5 options to be told to click a link in a text to get a call back to another 2min of chatbot to find out that calls will be made in a few hours... Sorry but that's bad #UX.
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chloe
(@chloeBumblebee) reported
Thanks @RogersHelps and @Fidomobile for switching my area to fibre internet only so an incredibly poor person like me has to get an unnecessary and expensive internet package. Absolute garbage.
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Jummy
(@Jummy) reported
Dear @Fidomobile @FidoSolutions, I don’t think I’d use your chat service again for customer service: it’s WAY SLOWER than speaking to someone on the phone.
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Aarun James
(@aarunjames) reported
@Fidomobile I am facing this issue repeatedly for almost 3 weeks now, where in the outgoing calls are disconnecting the moment they connect. Not sure how many people are facing the same. I think the network bars are just showing without the actual network. #FakeCoverage
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Not Panda
(@NotPanda15) reported
@Rogers what’s the issue being down this time? I’m under @Fidomobile and this is the second time the network is down. I may make the switch if Bell can match my plan price or get close to it
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John Meier
(@EistQuant) reported
@Fidomobile internet is down in the Baseline & Merivale area of Ottawa.
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Prince Shergill
(@___Shergillz___) reported
@Fidomobile @RogersBiz I didn’t get iphone yet because they said you don’t have credit history, Are you losted??? My biggest mistake of life is i choose fido. Thanks for your crazy service. #worst #fido #canada
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Tony
(@Tony14236731) reported
@Fidomobile Fido company released information to all customers service, if customers didn't ask $25 credit, the guys can't mention this credit to customers. Fido is playing game with all fido customers. Don't trust fido and Rogers company.
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The Ginge Sound
(@ShatteredEgoPro) reported
@Fidomobile Bad company don’t do it
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Asifa Lalji ❤️🇨🇦
(@Asifa604) reported
@Fidomobile are you having technical issues again? Haven't been able to send texts for the last few hours. #notagain #rogers #rogersoutage
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Kabirtoronto
(@kabirtoronto82) reported
Been trying to get in touch with @Fidomobile customer service or book a call back. How do I contact you'll??
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Neda
(@Neda652) reported
@Fidomobile your customer service sucks & tells me to sign in online. I have been with you since 2005! I can't get into my account onelineThe guy at the booth couldn't help me. He also couldn't take off the $10monthly additional fee that I don't use and never gave permission to.
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Mahta Hazaveh
(@MHazaveh) reported
@Fidomobile shame on you fido for the way you treat your customers!!!
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Maki
(@heyitsmakii) reported
@Fidomobile used to be my favorite. absolutely hate them now lol Have had to talk to them 6 times now and they always say they’ll fix something and never do. What a headache
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Andrew Piper
(@_akpiper) reported
if you would like to have the worst cellphone experience possible I recommend @Fidomobile.
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Solon McDade
(@solonmcdade) reported
Wow @Fidomobile customer service is just garbage. They must be taking a page from the Air Canada book of service. It used to be so easy to talk to a HUMAN BEING !
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Jill Winer Ⓥ
(@JillLovesToFly) reported
@Fidomobile just wanted to ensure everyone is aware to not waste their money on the #belkin @belkin @BelkinCares screen protector you sell. Evidently the warrantee does not work if it breaks due to dropping ones phone. I have never seen a screen protector break in any other way.
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Neha
(@Neha21366756) reported
@Fidomobile Charged for roaming US calling charges staying while in Canada. Customer support sucks! Terrible service!
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ΘΕΛΕΙ ΤΡΟΠΟ,ΟΧΙ ΚΟΠΟ
(@job88) reported
Trying to get customer service from @Fidomobile and the stupid Jack won't connect. As for calling them ..not optional 🤬🤬
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Avi Maheshwari
(@manit_avi) reported
@Fidomobile I was talking to a customer solution specialist and the line was dropped. No solution was provided to me for july 8 outage for which you guys gave me peanuts…Refund amount is not acceptable to me..if you can’t make it good enough than take it back. I don’t need it.
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Frankie Drevan
(@FrankieDrevan) reported
@Fidomobile The long weekend is great, however, I have a brand new, never used iphone 6s that is locked to your network but your customer service refuses to unlock it (at least the 3rd agent did after my first 2 calls were disconnected). Do you care to assist?
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Avi Maheshwari
(@manit_avi) reported
@FidoSolutions @Fidomobile first I wasted my morning on live chat and now here..I doubt still you guys would be able to provide a solution
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Prince Shergill
(@___Shergillz___) reported
I have been living in Canada for 8 months and have not missed any credit card payment till date,credit card score is also better than you think But I have visited Fido's store 5 times to get the iphone and I faced harrassment because of the worst service of fido @Fidomobile
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preet kaur
(@Itssid12) reported
@Fidomobile @FidoSolutions Why the hell am i charged the activation fee. My friend who had bought fido sim on the same day had got waiver on the activation fee but i haven't got one. Such a bad service.
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Tony
(@Tony14236731) reported
@Fidomobile fido agent Thursday promised $25 credit to me, but now they said the fido system can't be compatible with my loyalty plan. Never believe fido agents and fido company. Now they only said they were sorry can't do anything.
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Basma M. M.
(@mahallawi) reported
@Fidomobile Home internet service has been down since 5 am at my area in Mississauga. They told me it would be back by 12 pm. Apparently not the case. I’m changing my service provider. I’ve had enough.