Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 12/05/2025 09:55

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (43%)

    Internet (43%)

  3. E-mail (6%)

    E-mail (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (1%)

    Total Blackout (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury and Vernon.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Phone
CanadaNew Westminster Internet
CanadaNew Westminster Phone
CanadaMississauga TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • J2then1 J_2_the_n (@J2then1) reported

    I don’t recommend anyone accept any winback offers from @Fidomobile. They are false promises and you use up so much of your time calling customer support

  • aliazizi86 Ali Azizi (@aliazizi86) reported

    @Fidomobile Do you know what id the meaning of Quality of Service??! How do you manage to prepare awful experience for your users? #fido #5G #WORST

  • AvalpreetS Avalpreet Singh (@AvalpreetS) reported

    @Fidomobile As compared to you @VirginPlusCare @VirginPlus is much better in giving service as they have atleast fixed monthly bill but you have different every time with so many hidden costs #fedup

  • andrewdsouza350 Andrew D'Souza (@andrewdsouza350) reported

    @FidoSolutions @Fidomobile the home internet has just went off without warning! Please investigate and fix!

  • ParadiseCalgary Paradise (@ParadiseCalgary) reported

    @Fidomobile Someone used my ID to open a Fido account. Your fraud department doesn’t give a ****, even though the address of that account is a pre-construction. Your manager: why don’t you just pay 400 and forget it? I suffer I pay? Such an arrogant firm. It sucks to have connection with you

  • lexar1231 lexar123 (@lexar1231) reported

    @Fidomobile since you seem unwilling and unable to stop telemarketing calls to my #, or my phone # being used for telemarketing calls...AND I asked many times to have a data only plan ..no voice, I will forward my phone to fido help desk *21*18884813436#

  • iMUmarR Muhammad Umar (@iMUmarR) reported

    @Fidomobile the service is down? #Pathetic #CustomerService

  • Vince07010474 GodOfSnyping (@Vince07010474) reported

    @Fidomobile you just cancelled my account a day after setting it up on the grounds of fraud. No one called to confirm anything with me not was I given any explanation. You have 1 person dealing with all the fraud complaints who works terrible hours for customer service

  • lukasbutwithak Lukas (@lukasbutwithak) reported

    @Fidomobile this is the second day in a row your technician has not shown up for their appointment to install internet. Spent 1.5 hours after my two hour window on your chat trying to track down the tech yesterday, no luck. It’s day two now and I am understand losing patience…

  • p8r8s p8r8s (@p8r8s) reported

    @FidoSolutions Oh amazing so @Fidomobile might be a winner then! I’ll transfer to @FidoSolutions - to a prepaid service and “roam” in UAE for incoming calls / texts (primarily for 2FA) - and seems will be charged roaming only for the instances when they are used! Also hoping I can top up online

  • AskKurtis Kurtis (@AskKurtis) reported

    @Fidomobile not good. It's the little things. Example: you cannot add on long distance packages online, you have to call. But they have no support on weekends. Canada to India is $1.50/minute w/o a preferred rate. Unreasonable long distance rates as is. Ecommerce really limited.

  • K_Wala Alam (@K_Wala) reported

    You need to improve your process on how to use the 5 hours, why do I have to use the app? Especially since it is in maintenance all the time! Fix it! @Fidomobile

  • Dcolin_3 Dominick colin (@Dcolin_3) reported

    Anyone else's having a network issue with their phone carrier? @Fidomobile

  • dhyn3s HAM (@dhyn3s) reported

    @Fidomobile Imagine calling Fido and all their technical support staff line is down, I couldn't even cancel the internet plan I literally got today. And on top of that you wanted to charge me an extra 50.00 to install my internet.

  • 1choicelfc Ur fav bartender (@1choicelfc) reported

    @Fidomobile @FidoSolutions why is your Ajax store still limiting to one customer in store at a time?? Your mall kiosks are open- stores in same plaza have removed limits- with the type of service you provide it makes sense to make your stores accessible again.

  • p8r8s p8r8s (@p8r8s) reported

    Hi @FidoSolutions @Fidomobile I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. Via a prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?

  • toothluhs $adboy sam (@toothluhs) reported

    on the phone with ******* tech support AGAIN after a 2 hour call 3 days ago that should’ve been resolved well before now as i was promised 🖕 you guys are actually kings of wasting my time. i have been transferred FOUR TIMES. @Fidomobile 🖕🖕🖕🖕🖕🖕

  • Roshanbiswa22 Roshanbiswa (@Roshanbiswa22) reported

    @Fidomobile don’t use it it’s really bad it’s a scam

  • _aabena jo 👑 (@_aabena) reported

    @Fidomobile has no respect for their customers. The worst company ever!

  • JanOndiz Jan Ondiz (@JanOndiz) reported

    What is wrong @Fidomobile why can't I make a phone call? Can't even call your customer service.

  • tachiitaaa Taaaaash (@tachiitaaa) reported

    @Fidomobile 5 DAYS with no home internet, 5 DAYS of missing work (work from home), not to mention the LOSS OF INCOME, 5 DAYS of excuses for why your technicians didn't show up or weren't trained to fix the issue that was caused by THEM to begin with. WILL SOMEOME FINALLY HELP?

  • andrewdsouza350 Andrew D'Souza (@andrewdsouza350) reported

    @FidoSolutions @Fidomobile the home internet has just went off without warning! Please investigate and fix!

  • ParadiseCalgary Paradise (@ParadiseCalgary) reported

    @okg11996115 @Fidomobile I’m a complete victim of fraud, someone used my ID to open a Fido account. Fido doesn’t give a **** and ask me to pay. The manager: why don’t you just pay 400 and forget it? Why is Fido such arrogant?

  • EitBakker Eit Bakker (@EitBakker) reported

    @Fidomobile can’t make phone calls today on either account are there network problems?

  • AvalpreetS Avalpreet Singh (@AvalpreetS) reported

    @Fidomobile Dear fido  I am feeling like a biggest mistake in my life to move to fido from virgin like your customer care representative have no base like every one is saying different things every time and charge me higher bill every month and make a fake promises every time

  • _pandawithavee_ 🍁Vee🍁 (@_pandawithavee_) reported

    Why the hell is @Fidomobile raising the cost of their plans? You're not a tangible product! There's no extra cost of gas to deliver anything to anyone. What's your excuse? CEO not making enough of a bonus? What a **** time to be raising people's phone bills 🤬 #Fido #CRTC #Canada

  • weronikabolku ᡕᠵ᠊ᡃ່࡚ࠢ࠘ ⸝່ࠡࠣ᠊߯᠆ࠣ࠘ᡁࠣ࠘᠊᠊ࠢ࠘𐡏~♡ (@weronikabolku) reported

    @Fidomobile sucks *** bro

  • AvalpreetS Avalpreet Singh (@AvalpreetS) reported

    @Fidomobile My issues are not solving from last two months fake promises every time before making payments and after payment all went into vein and i requested to transfer call to supervisor she refused and very bad accountant u hired mistakes in bill every month @Fidomobile

  • n1_ana Ana (@n1_ana) reported

    @FidoSolutions @Fidomobile Why are you making a customer that changed providers two days into their billing cycle pay the full amount of their bill? And why does a former customer have to wait 3-4 wks after their final bill is issued to receive a cheque for money paid in excess?

  • 5sonia5 so (@5sonia5) reported

    @Fidomobile how can i use my fido extra 5h if the app doesn't work or is under maintenance?