Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 02/21/2026 07:20

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (56%)

    Phone (56%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. TV (3%)

    TV (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton and Montréal.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaKitchener Phone
CanadaOttawa Total Blackout
CanadaRichmond Hill Internet
CanadaMississauga Internet
CanadaHamilton Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • TheRealZoi ゾイ (Zoi)🐙「日本語やり込み。翼をください」 (@TheRealZoi) reported

    @Fidomobile Is your SMS service down? I cant send SMS anymore today.

  • DarrenMachalek Darren Machalek (@DarrenMachalek) reported

    @Fidomobile cell service and sms not working in northern Calgary, signal strength keeps dropping, no texts going though. ETA on this being fixed?

  • alexk7352 alexk7352 (@alexk7352) reported

    @Fidomobile and @Rogers cellphones are down. No call or text as of 11:42 AM April 19th.

  • kid__canada Mike (S)mall aka Little Mike (@kid__canada) reported

    I wonder with this massive network failure if @Fidomobile would give us all of us affected a credit on our next bill? #gladforwifi

  • PaulieA93 Paul🇨🇦🇵🇹 (@PaulieA93) reported

    @IKRAVEMUSIC @Fidomobile @FidoSolutions No service all morning!! 😡

  • SavaliyaYash yash savaliya (@SavaliyaYash) reported

    Hey @Fidomobile @FidoSolutions I and my friends with Fido network are unable to access internet since this morning. We are not able to call or receive any calls. Any update on this issue?

  • bbludalia Blue Dalia 🦁 (@bbludalia) reported

    @Fidomobile you better refund all your customers for this outage. Definitely switching over

  • DanTurismo001 Daniel (@DanTurismo001) reported

    @Fidomobile I’ve got no data nor can I make calls since around 1am. Your website doesn’t indicate there’s any problems. Any idea what’s going on?

  • tafss_xo t.babyy 😈 (@tafss_xo) reported

    LMAO how is Fido gonna send me my bill at 5am this morning for them to now not have service?!? what... @Fidomobile fix this LOL

  • MsAgosti kristina agosti (@MsAgosti) reported

    @FidoSolutions What if there’s an emergency and someone needs to call 911? @Fidomobile @FidoSolutions get your sh$t together girl

  • pillyboy44 Kevin Hilberdink (@pillyboy44) reported

    @Fidomobile @LidoPimienta @WitchProphet I need my phone to make a vaccine appointment as they confirm your number by text. So if you guys could get the network going that would be awesome.

  • zobiak5 Thomas Egon Zobiak (@zobiak5) reported

    @FidoSolutions Not really! I wasted 8 h trying uber and talk with representatives with out any compensation! We pay full bills, but don’t have the service in order to work. Shame on @Fidomobile

  • Fayoung89 Fefe (@Fayoung89) reported

    @Fidomobile I’m curious to know why my network is not working. Why cant i make or receive calls & cannot text ..

  • RCC22064875 RCC (@RCC22064875) reported

    @CP24 This is ridiculous we pay a s9 much for this service @Rogers @Fidomobile

  • AngelicaAuch Angelica Auch 🇻🇦🇵🇭🇨🇦 (@AngelicaAuch) reported

    Is @Fidomobile down? I have no service right now. #yeg

  • roseannecarrara Roseanne Carrara (@roseannecarrara) reported

    @JZarankin @Fidomobile @FidoSolutions It's all down. Rogers/Fido... for Internet access at least and texting. I was able to place a call. And at-home cable/wifi work.

  • jacquieeeea Jacquie A (@jacquieeeea) reported

    At least my Rogers wifi works but I need to make phone calls for work so @Fidomobile FIX UP 👏🏾👏🏾

  • er3s Chris Stepaniuk (@er3s) reported

    @Fidomobile I can confirm, no cellular service, cannot make calls, they fail #ab #yyc

  • milleraustin321 Saphire Pudding (Shadow Wing) (@milleraustin321) reported

    @Fidomobile is it true that the network is having issues?

  • P12Nik N (@P12Nik) reported

    Why is Fido down? @Fidomobile @FidoSolutions

  • IKRAVEMUSIC Sc Lala (@IKRAVEMUSIC) reported

    Is anyone else experiencing NO SERVICE with @Fidomobile @FidoSolutions today? This is crazy!

  • IKRAVEMUSIC Sc Lala (@IKRAVEMUSIC) reported

    @bonnie1019_Habs @Fidomobile @FidoSolutions Horrible

  • imliemdotcom Liem Hackett (@imliemdotcom) reported

    @Fidomobile @Rogers WTF man

  • linzbenavides Lindsay Benavides (@linzbenavides) reported

    @Fidomobile wtf is going in with my network!!! I'm expecting a very important call! I need my phone back up!

  • alex___megan Alexandra Hachey (@alex___megan) reported

    @Fidomobile am I going to get a discount off my bill for this service interruption? You guys charge for every minute we use your service

  • IKRAVEMUSIC Sc Lala (@IKRAVEMUSIC) reported

    Changing network and number @Fidomobile @Rogers big fail. Imagine those with an emergency?

  • symnl Symone (@symnl) reported

    @Rogers @Fidomobile hello! Can you guys fix your service. What if I needed to call 911 #fixup

  • sumantnitjsr sumant (@sumantnitjsr) reported

    @Fidomobile Are there any known mobile network outage in Brampton. I dont have any coverage since this morning

  • kuda_hove KH (@kuda_hove) reported

    @Fidomobile needs to fix whatever is going on with their network today.

  • lesbianwithaned May | edtwt (@lesbianwithaned) reported

    @Fidomobile FIX YOUR FCKING NETWORK😩😩