Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (46%)
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Internet (39%)
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E-mail (7%)
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Total Blackout (2%)
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Wi-fi (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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nsvb
(@babydoook) reported
Internet outage everyday - @FidoSolutions @Fidomobile talked to different Fido agents unable to provide solution 👎
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...santi_
(@j_santi221) reported
@Fidomobile @FidoSolutions Hi, good day! I activated a new line under your service in store and I was told that I can waive my activation fee of $50. How will I do that. Thanks..
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sarita
(@saritap73) reported
@Fidomobile worst customer service, call centre escalation to Jill- the rudest call centre staff ever! #fido #badcustomerservice
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Karishma Sharma
(@karrysmatic) reported
@Fidomobile I need to pay my bill but the app won’t let me log in ! It’s the first bill generated from u guys and I hv no idea how to pay ! Pls help !
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C
(@connor_mcm) reported
Funday @Fidomobile thought today would be a randomly great day to cancel our internet service for no reason (legit they did that no joke for no reason) THEN they can’t figure out how to turn it on THEN send me to a store with no modems. 4.2gb in hotspot for WFH and counting. 🤬🤬
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Tansha Anand
(@AnandTansha) reported
@FidoSolutions @Fidomobile charged roaming charges of $230 without my consent. There is no option online to cancel it. Charges started January 18th and I have been trying to reach customer service without any luck. My cellular data has been off and have received no…
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Pramod
(@Pramod70318613) reported
@Fidomobile : Hi team. I mistakenly overpaid the monthly bill using my credit card. Can I have it refunded by a cheque to my address ASAP? Please help
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Mia Rose
(@BadDesignDOTcom) reported
avoid @koodo. Can't call a live person. Must leave a message, call back up to 48hrs later. Can't get answers to the phone I ordered that hasn't arrived, from their chat or their help community. Suggest @Fidomobile...? #CustomerExperience #Mobile
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virgiliocorrado
(@virgiliocorrado) reported
@Fidomobile @FidoSolutions are there any issues with sms text messaging?
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Vikas
(@vikaskhot83) reported
@FidoSolutions my mistake that I told you abt U r not charging me device fees.. after telling you many times about deal I received and down payment thru pc points done current bill have wrong device charges . Is it really difficult to do simple math calculations? 😐 @Fidomobile
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Nik Jovanovic
(@jovanik21) reported
Not sure who to direct this to @Fidomobile or @FidoSolutions but I just had the worst #FIDO experience where I had different employees telling me different things & someone who told me he would not document our conversation truthfully. Have Interact# from the event. Please help!!
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DanielleJN
(@DanielleJN4) reported
@cbcmarketplace I am also prepared to involve the appropriate authority and Minister’s office to ensure that what @Fidomobile did to me is made public so that other consumers aren’t stuck getting soaked for $175 a month on a service they know I never agreed to knowingly
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𝓒𝓱𝓪𝓷✨
(@ceesweetness) reported
Since November of last year @Fidomobile and they still solve the issue.
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Jose Rodriguez Nuñez
(@nisti2) reported
Hey @Fidomobile any issues with your website? Keep spinning and spinning when clicking into my account.
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Rahul
(@theitguy443) reported
@Fidomobile ur website is a joke, I tried buying a wireless plan online, provided all the details including my cc and dl, u guys hit my credit and on the last step I got “something went wrong”, now my credit score went down and I dont even have my new fido connection.
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relaxmassage8888
(@Deepea6) reported
@brett_dillman @Fidomobile Fido used to give fido dollars as loyalty program used for service & equipment. After collecting fido dollar’s for years they cxl this Bull **** loyalty program with ZERO compensation to us suckers. That is EXACTLY what fido thinks of it customers
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Adam Rabinowitz
(@AdamRabinowitz1) reported
@byTeddyK @Fidomobile Their plans make no sense. Before I was paying $60 for 10gb and got 5 free. With a click of a button online I'm now paying $50 for 12 gb plus 5 free. I've been a customer for over 20 years. My daughter's line is less than 6 mo this old and she gets an offer for $45 for 12gb.
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s.
(@___isthather) reported
I’m speaking to a women named Celina from customer care whom seemed to do nothing but tell me what’s in your handbook which is contact @apple . When I have already spend 2+ hours with them including troubleshooting @Fidomobile
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Paul Lapkin
(@paullapkin) reported
Hey @Fidomobile @FidoSolutions my Internet just stopped working. Looks like there is an outage in the Downtown Toronto Area. When will we be back online? #HomeInternet
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s.
(@___isthather) reported
Never purchase accessories from @Fidomobile
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Priyanath Dan
(@PriyanathDan1) reported
@Fidomobile Where to raise a security issue?
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Spruce Bringsteen
(@StayMadGuy) reported
@Fidomobile Please fix your system. I just got 11 text messages about my upcoming bill.
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Jonathan Rauhio
(@jonathanrauhio) reported
.@Fidomobile I turned down a winback offer for our two lines yesterday from @koodo to stay with you. Don’t let me down!
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Oluwapamilerinayomi
(@rellimnues) reported
@Fidomobile what is the problem my network has been suffering for almost 6days now. Nothing is updating nor refreshing on my fido number. My weather network is not showing what is the problem
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Adhish Rai
(@AadhishRai) reported
@Fidomobile I recently moved to Canada and I see a user Save $50 on the Setup Service Fee when they activate online,but for in store purchase of SIM you are charging me $50 for activation. I believe my first experience with Fido is not that good. My $50 should be waived off.
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Gimra Malapas
(@GimraMalapas) reported
@Fidomobile your fraud department has not been returning any of my messages and my account is still locked due to it being hacked. Your customer service agent asked me to contact ext. 8815 but I keep getting voice mail. Please help!
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Nima
(@nima_ab) reported
Yesterday, I wanted to access my @Fidomobile account, but apparently, it was suspended. I contacted their support and was told that I am suspended because of fraud!! It seems the plan they offered to me was too good to be true! What a ****** mobile provider..
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sarita
(@saritap73) reported
@Fidomobile the worst call centre staff ever-Jill was rude and disrespectful-teach your staff to talk to customers @RogersMobileCa get you house in order #worstcustomerservice
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Vikas
(@vikaskhot83) reported
@CircularLogic89 @FidoSolutions @Fidomobile They added a note to my account .. mobile promotion was 15$ pm and down payment made of 240$ .. now Fido charging me full amount that too 37$+tax .. basically they have done everything wrong . Initial two bills they are unaware of device. I told them to correct n nw they messed
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DanielleJN
(@DanielleJN4) reported
@cbcmarketplace I have the cell # of the @Fidomobile staff responsible for all this bait and switch crap and am happy to provide it if you wish to pursue a story on this.