Fido Outage Report
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
-
Internet (45%)
-
Phone (43%)
-
E-mail (6%)
-
Wi-fi (3%)
-
Total Blackout (1%)
-
TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Niagara-on-the-Lake, Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara-on-the-Lake |
Internet | |
| Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
نیلا
(@neelarosee) reported
if you wanna wait 2.5 hours on hold then have the agent hang up without getting any service call @Fidomobile :/
-
Insanartist (ENG/FR)
(@TheInsanartist) reported
Hey @Fidomobile I know sometime an item can't be availlable, but when it's a used one on your site and it can take up to 2 weeks to ship it, I rather have the option to cancel a two years plan and bring my old one instead so I can use the service i'm paying with a working cell.
-
Martin Karam
(@MrtKaram) reported
@Fidomobile black friday #promotions are an absolute #scam. If you are a #LOYAL customer you cannot benefit unless you make an upgrade. And the amounts they advertise differ from one store to another!
-
Benji
(@benwdavies) reported
@Fidomobile Both times I have called support support I’ve waited 35 min + and been hung up on BOTH times. Terrible customer service. No internet and draining my data to WFH.
-
KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile @FidoSolutions Rogers/ Fido...network outage again....Canada's worst network ...#CTO Rogers you should resign
-
Steve
(@CrazySteveC) reported
Who is going to reimburse me for lost incoming your data services are down? @Fidomobile
-
Michael Celotto
(@mcelotto) reported
@Fidomobile, just up'd to 10gb for $50 on the 16th.. And today I see the 10gb for $50 went to 12gb. I reached out to your chat support. And I was gifted a bonus 5gb on my newly acquired 10gb $50 plan. So now I'm at 15gb for $50! YOU ALL ROCK!!!
-
Yami
(@Saad97i) reported
@Fidomobile @FidoSolutions I got a write off of $87 when I switched my line from Fido to freedom mobile 2 years ago, I settled my bill with Fido when I was switching to Freedom. Can you please help me? I can’t get any car loan because of this write off
-
Shenif
(@shenif) reported
Hey @Fidomobile i have been on hold for almost 2 hours trying to cancel my service, how is that fair??? if i was working at the office, i would never be able to be on hold this long!! @CRTCeng
-
Nitro Faulksy
(@MikeFaulksy) reported
@Fidomobile customer service is terrible. Can't contact anyone on a Saturday in the middle of the afternoon?
-
Shinguards
(@Vojhoc) reported
@Fidomobile More like customer disservice
-
Alex Juy
(@alexjuy) reported
@Fidomobile I keep getting tons of missed calls and I think my number is being spoofed. Any help to stop that?
-
Warren
(@realtworoosters) reported
@Fidomobile I had a lengthy chat today with a promise of a fee change, asked for a transcript. 4 1/2 hours later no transcript. Help please
-
Alex.Daniels8
(@Daniels8Alex) reported
@Fidomobile I have been a customer since 2014. Every 2 years when signing a new contract, Fido would always give you something for being a loyal returning customer. Apparently that is no longer the case and customer loyalty is not worth anything. Why would you encourage hopping?
-
flybaba
(@flybaba) reported
@Fidomobile My home internet is not working since Saturday morning and it's Sunday evening now. With people working from home, is there anyway to get some troubleshooting soon. No light for @ sign while Home light is blinking on my modem. East York, Toronto resident here. Thanks!
-
Michael Buckley
(@datadefensionis) reported
@Fidomobile I'm a long time customer eligible for an upgrade. Wondering if there is any Black Friday magic you can do for me on a Pixel 6 Pro? If you're operating in Kelowna, I hope you are safe with the crazy flooding.
-
CircularLogic
(@CircularLogic89) reported
@DondeBelle1 @Fidomobile You will need to contact customer service to make the change. You should note that there's a migration fee for the switch between the plan types
-
MaighreadMcKeigh
(@MinaMcKay79) reported
@Fidomobile THANK YOU. Sincerely, a resident of Hope who does not have internet access currently because Shaw is down
-
Karan Mehta
(@karanmehta1408) reported
@Fidomobile Having problems over porting!
-
Saji-united
(@saji_united) reported
@Fidomobile worst customer service! Both n chat box and over phone. Spend 2 hours for a simple request and still waiting over the phone . I will certainly change as soon as found better offer
-
bb
(@bestboyog) reported
@Fidomobile seriously disappointed in your customer service, waited on the phone, on chat, was disconnected twice after waiting for 99 people to clear in your queue. #dobetter
-
Allan Tham
(@Allant92) reported
Horrible customer service from @Fidomobile! Was offered a plan from an agent and when I called back they said it was an invalid offer. Been a customer for over 10 years, maybe it's time to change providers 😡😡😡...glad I'm on a month to month...
-
Edgar M. Toro
(@edgarmtoro) reported
Hey @Fidomobile @FidoSolutions your service has been spotty over the last week in Ottawa K1T 1T2, its so bad, I cannot even call you! Network busy, voice service not available, low quality in the calls, and calls dropped, and direct to voice mail? Are you having network issues?
-
Ali Khan
(@AliSBT21) reported
@Fidomobile It's joke nothing poor service , poor deals bad extra service just wasted time
-
Joseph Lirette
(@monkeytree1974) reported
@Fidomobile am needing to cancel one of the phone plans on my account. How do I go about getting that done
-
Navtej
(@hellonavtej) reported
@Fidomobile I need support for my bill. It’s spiked due to international calling which I was unaware coz I am using this services from last 2 yrs
-
Irial Kennedy
(@irialk) reported
Hey @Fidomobile . I was just kicked off live chat after waiting almost an hour!! I really need you to stop sending me marking material in the mail. This is the 4th time that I am trying to stop this. We can't even get the service you provide at our current address!!!!
-
adarsh
(@adarshem) reported
@Fidomobile Wouldn't a customer expect an email when his add-ons or plans are about to expire?
-
Harmonica Lewinskyღ
(@_harmonyxo) reported
@itsmarikae @Fidomobile I’ll give them a call, just frustrating because I’ve been here 2 months now and I keep having the same issue. I called them 3x already and they couldn’t see an issue on their end
-
Denis Viens du Lac
(@nelsonstreetlad) reported
@Fidomobile I have been trying to reach Fido all afternoon by phone, online chat and Twitter message to cancel one of my cell phone lines but no one answers. Why is that? What is your problem?