Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (50%)
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Internet (34%)
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Wi-fi (10%)
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Total Blackout (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Edmonton, Calgary, Orangeville, Toronto, New Westminster, Maple Ridge, Nepean, Vancouver, Richmond, Guelph, Campbell River, Montréal, Bowmanville, North York and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Total Blackout | |
| Calgary |
Phone | |
| Orangeville |
Phone | |
| Toronto |
Internet | |
| New Westminster |
Phone | |
| Maple Ridge |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
Oh, boy, is this @Rogers and @Fidomobile outage ever going to make it into my radio show on Thursday. Nothing should take almost 24 hours to fix when it comes to a wireless network.#fidodown #rogersdown
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile I can’t even spell I’m so angry LOL *ableist. People just need to stop they don’t understand how much crap people that need health care have been going through
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Half-Vaccinated Raptor Borealis 🇨🇦🇮🇱
(@RaptorBorealis) reported
@ShamusMcfamous @AboutRogers @Fidomobile If they upgraded the active core, they probably did the same with the standby nodes. There's probably a bug in the upgrade (CPU overload etc), so the redundancy wouldn't help much. Just my guess, but it's possible - the timing suggests something like that.
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Gold🇨🇩
(@GoldrineMbombo) reported
@Fidomobile @FidoSolutions I need some sort of compensation for this! It’s 1600hrs and I still don’t have service. Why?!
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tapasya
(@tapasya_in) reported
@Fidomobile @MrsTtheECE1 @Fidomobile any update??? Still “no service”
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Dave
(@PgTomeiguy) reported
@Fidomobile @Rogers you *******. Over priced bullshit services that don’t work, 0 accountability for the losses your incompetence costs. And **** all that rainbow **** you guys keep pushing. It’s not normal.
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile Rogers/ Fido must compensate me for loss of business and deficiency in service.
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Daniel Lak
(@yeti2yeti) reported
Thanks @Fidomobile and parent company @RogersHelps for preventing my doctor and I from speaking in a long scheduled consultation. Not life threatening but not what I wanted at a time like this. Your absence of service has been costly indeed to our society.
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Bobby Minhas
(@_BobbyMinhas) reported
Only took you guys 24 hours to fix the outage... finally back up and running bout time @Fidomobile
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Catherdinglove
(@CatHerdingLove) reported
@Fidomobile @FidoSolutions WTF man. When the services will restore. I am def going to change my service s. A lesson to learn.
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mich 🌙✨
(@hotfvss) reported
I haven't had service since midnight @Fidomobile. My dudessssss, I wanna my call my mom 😡 hurry up man
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Rolly Parnada
(@rolex_247) reported
@Fidomobile this is awful
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Danielle Spadafora
(@d_spadafora) reported
@Fidomobile I’ve had no service all day. With most of us working from home this is unacceptable. Do better. 🙄
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🇨🇦Tabby Girl Steph🇨🇦😷✌️
(@BurmeseTornado) reported
@MeanGirlGremlin @Rogers @Fidomobile Rogers sucks as usual. 😜
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Amanda Leliever
(@rainbow_amanda) reported
@Rogers @RogersHelps @Fidomobile #rogersdown #rogersoutage all the customer service reps deserve a few drinks once this gets sorted out. Please remember that it's not their fault, they are working from home & having issues themselves. Remember 2 b kind, even tho it's frustrating
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Felipe Guerra
(@Fewarc) reported
Does someone know from what time @Fidomobile has been down today?
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Jonathan Liu
(@Jonatha38867275) reported
@AboutRogers @Fidomobile Did you really care about the safety of internet and mobile communications? I want to know when you fix it!!!
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile Zero connection since last night... Canada's no.1 telecom network seems to be the worst in the world
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Alicia K
(@Alicia__K) reported
@Fidomobile @FidoSolutions when will my service be restored!? “Intermittent” I haven’t been able to call, text or use data since 7am. With no “breaks”. That’s not intermittent. No regular updates, no estimate time & no access to my data has been a huge inconvenience.
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Catherdinglove
(@CatHerdingLove) reported
@Rogers @Fidomobile @FidoSolutions WTF is going on. I cant connect with work & family. The work day cost me a lot. I will change my services and loyalty. This is F**kin crazy. I am unable to connect my kids and stuck. WTF it is. Is this what I have paid for. Impostors at work
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Ayaz Abdullah
(@TheAYAZ_) reported
from
Guelph, Ontario
@FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...
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Laurent Dussolier
(@wavemotioninco1) reported
@FidoSolutions @Fidomobile System is still down
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Ria Renouf
(@riarenouf) reported
UPDATE: @RogersHelps has put out a statement re: @Fidomobile and @Rogers national outages and says that the root cause of the outage involves a recent Ericsson software update that affected a piece of equipment in the central part of the wireless network.
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Dhruv
(@Dhruv2b) reported
@Fidomobile I do not have network tower with my cellular services since morning! By when is it expected to be resolved?
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Nancy Gillow
(@gillow_nancy69) reported
@Fidomobile, been without phone service all day. I’m sure not having my only source of telephone conversation and data unavailable to me for a full day (and it continues) will be reflected in my next bill.
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Vishal Gupta
(@visgup) reported
@Rogers @Fidomobile Premium charges and No service. Why there is this service outage? Looks like we are in some war era. Such outage of services is not acceptable at all.
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Shamus McFamous
(@ShamusMcfamous) reported
@AboutRogers @Fidomobile Uhm, one piece of equipment can take down your whole network? Seriously? Nope not buying that. You guys have redundancy’s for everything. This reeks of ransom ware hacking
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile ABLEST AS ****! I literally have solidarity anxiety for you and others today. Doctors don’t even go into the office neither do their staff, they call you from cellphones/home phone. There is no way to just reach them, also like NO ONE KNOWS HOW LOMG IT WILL TAKE TO RESCHEDULE!!
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Sarah Buckley
(@Sarahgbeee) reported
Just received a bill from @Fidomobile which I was able to pay despite the fact that they and @Rogers have been down all dang day. That’s because my internet provider is Telus. Which is still very much working. Y’oll want to hurry up there...?
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bala
(@balaramkakkat) reported
@FidoSolutions @Fidomobile Been patient all day. Is there an update for service interruption? This is getting frustrating. Whole work day without network is not something I wish to deal with on a Monday! Better get compensated for this.