Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton, Richmond Hill, Thornbury and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet | |
| Montréal |
Internet | |
| Mississauga |
Phone | |
| Dorval |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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KC
(@kehseekn) reported
@Fidomobile signed up with you yesterday and now your network is no longer working on my phone. Keep trying to get through to support on live chat and told its full. Not able to make calls so can’t call in #fail
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las malas lenguas
(@doginthehair) reported
@Fidomobile Guys before buying something this is customer service….
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Nwachukwugoziriagozi
(@vannielurv) reported
Been trying to activate my number since yesterday with no success @Fidomobile help!!!
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Elizabeth Mitchell
(@Eliz__Mitchell) reported
@Fidomobile Fido workers are trying very hard but Fido has TERRIBLE customer service. 3 people spending 2.5 hours on hold, waiting 1.5 hours for a call back, we'll have to pay $50 each for the name change which we first asked for years ago. I am escalating to the CCTS.
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rr.
(@iamdieroiramor) reported
@Fidomobile over an hour wait time, still not connected with someone to discussion an error on your end with my bill. The prompts for “Ask Jack” are horrible! HELP!
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Tony Santillan
(@TonySantillan20) reported
@Fidomobile @FidoSolutions , 1.5 hours on hold@to speak to someone. And I though Air Canada customer support was bad. This has to be the worst.
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las malas lenguas
(@doginthehair) reported
@Fidomobile Worst service provider ever! Please think it twice!!!!
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las malas lenguas
(@doginthehair) reported
@Fidomobile Guys do not buy anything!!! This is the worst Canadian phone service ever if you can pay some bucks elsewhere do not hesitate! You will regret soon!!!
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Cassie Grey
(@iamcassiegrey) reported
@AppleSupport and @FidoSolutions @Fidomobile can you pls explain to me why my 10months old iPhone 12 suddenly refuses to come on? I woke up to a blank screen! This phone is way too expensive to be doing this! Fix it!
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Eric Attard
(@attard1978) reported
@Fidomobile tried calling twice today. Stayed on hold well over an hour both times to get hung up on by the phone systems. Also tried to online chat and was unable to even be placed in a queue. This is not great service.
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Joe
(@skybody_03) reported
Hey @FidoSolutions , I just ported my number over yesterday and decided to join @Fidomobile ! And now my phone is SOS only??? Help!!! SOS!!!
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Mike River
(@Asian_myth) reported
@Fidomobile thank u so much to Jenna. She helped me over the phone to deal with 2 separate issues. She worked very hard and I appreciate the time and effort she put in to solve my problems
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KZK
(@KZKYYC) reported
@Fidomobile I have been on hold for 2 hours and 24 minutes to speak with an agent 😱🤬 I have also been waiting for an agent from your online chat for 50 minutes. This is not something I can do online or if not be wasting my time! Terrible service!
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las malas lenguas
(@doginthehair) reported
@Fidomobile This is untrue do not let this people manipulate you, this is the worst service that you will encounter!!
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Elizabeth Mitchell
(@Eliz__Mitchell) reported
@Fidomobile .5 hours ago: Tweet Fido "WTF" -- response "it's no problem just do this thing you've already tried"
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Ekniranjan
(@Ekniran01760152) reported
@Fidomobile I've ordered a phone and not sure how to track the progress. Can you please help.
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@ravipattanshetti
(@ravipshetti) reported
What is the process to port from @FidoSolutions @Fidomobile to other service providers? You don't honor customer who is loyal to #Fido for more than 6 years. High time to shop around. #NoMoreFido
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Nick Di Gennaro
(@nickdigennaro) reported
Hey @Fidomobile, I didn't answer your survey as to why I dropped you after 15 years. But I'll tell you here. It's because it took me 6 months to get a live person to handle an issue I had. Now I'm with Videotron and I can get a live person within 1 minute. Now go fix your biz!
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las malas lenguas
(@doginthehair) reported
@Fidomobile DO NOT BUY ANYTHING FROM THEM! Worst service ever, trust me you wont regret!!
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RJ 💜
(@RJ867064) reported
@Fidomobile @FidoSolutions The only reason this phone companies is still in business is because of physical stores. 2 hours on the phone waiting for customer service. Somebody recommend a better provider. Thanks
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Alen Marks
(@alenppc) reported
Once again @Fidomobile is about to lose a customer since they won’t match a public plan offered by @koodo. I bet if they lose enough customers they will match it in a week time but by then it will be too late. Would have preferred to avoid this hassle but here we go again #greed
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Cristina Contesti (she/her), CMP
(@CrisContesti) reported
@Fidomobile I'm calling in and the message is saying that for reasons out of our control they can't take my call and then hang up. No other option. Horrible customer experience.
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samir rana
(@Saji2105) reported
@Fidomobile @CCTS_CPRST: Hello, your wait time over phone is 3 hours this is crazy, I have issue with credit card payment, My payment went through Nov 2nd but stills I am owning to Fido 2 bills
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justin coleman
(@misfitgraves) reported
@Fidomobile been trying to deal with a billing issue all day either through phone or chat but nothing is working please adjust my bill as I never signed up for device protection on any devices a fraud case is already been posted on my account
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Kanye Western
(@KanyeWestern8) reported
Wow @Fidomobile I’m a customer and I have to wait over 3 hours for an agent? #customerservice
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Elizabeth Mitchell
(@Eliz__Mitchell) reported
@Fidomobile Hey Fido, every time I try to get my (adult) kids names on their accounts I get pawned off on someone else. Can't do it in the store, can't do it with the person on the phone, can't do it unless we're all together. Now I've been on hold for an hour and a half. WTF?
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Christine M. ➳
(@cm0011) reported
@Fidomobile offers me $35 to win me back after switching from Telus due to bad deals and bad customer service. My bill comes and it ends up being $45 a month. I'm literally ready to leave again and never come back. My dad has had his Fido bill ****** up 4 times THIS MONTH.
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Ravi
(@n0_usernme) reported
@Fidomobile @FidoSolutions @Fidomobile I ordered iphone 14 pro max via call with Representative on Nov 04.He said it will be delivered in 10-14 days. It’s been 20 days already and its not shipped. I have been with Fido since 2018. Called fido twice but they said we cant help you with this.
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las malas lenguas
(@doginthehair) reported
@Fidomobile Do not even look at this is the worst service provider ever!
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Alen Marks
(@alenppc) reported
@Fidomobile I have a byod plan, in QC and the best I was offered by customer service yesterday was 1GB at $35. This is my second line, so I will be switching.