Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 12/10/2025 17:55

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (43%)

    Phone (43%)

  3. E-mail (6%)

    E-mail (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (1%)

    Total Blackout (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.

Loading map, please wait...
City Problem Type Report Time
CanadaFort MacKay Internet
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Phone
CanadaNew Westminster Internet
CanadaNew Westminster Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • AJKuinckas72 Anthony J Krusinckas (@AJKuinckas72) reported

    @FidoSolutions @Fidomobile I want the phone I ordered. Samsung galaxy z fold 7. No @fido switched up the phone. Everyone double check your phones you may not have the one you ordered. I'm going to file a complaint with #ccts. Also contacting others about this. #customerRights

  • reyaudd AudRey (@reyaudd) reported

    @Fidomobile I am still getting Fido bills despite having a deactivated account. Because of the deactivated account, I cannot reach customer service by phone or through your chat AI. Please help me.

  • marthacanuck martha canuck (@marthacanuck) reported

    @Fidomobile IT IS NOT WORKING!

  • AJKuinckas72 Anthony J Krusinckas (@AJKuinckas72) reported

    @Fidomobile @FidoSolutions #RogersHelps This is bs now. Tried calling in and the damn AI keeps sending me to the wrong department. Scheduling a call back is ridiculous. This is the crappy service you can expect. I didn't send the wrong phone you did! Now fix it! #Telus #Bell

  • Who_knewit Intrepid Critic (@Who_knewit) reported

    @Fidomobile so it's not bad enough I have to wait 5 1/2 hours to talk to someone, now you send me a text saying their call can be any time between 730 and 8. Why the hell did I pick a time? Yeah, once my phones paid off I'm gone, this is BS.

  • ameen_sharma Ameen (@ameen_sharma) reported

    @FidoSolutions @Fidomobile its jot a bill they changed my plan without any approval. Call was made just timo unblock roaming, no add on purchased. No plan correction feature in app! Would u help?? Further

  • sierralad Kevin (@sierralad) reported

    Absolutely piss-poor service from @Fidomobile. Charged me $75 for a device on 3g when it's 4g compatible, assured me it could be credited when it appears on my bill, then refused to credit me when it did.

  • mquinn187_2 Martin Quinn (@mquinn187_2) reported

    @Fidomobile the special needs network

  • marthacanuck martha canuck (@marthacanuck) reported

    @FidoSolutions You know what? I’ve had it with @Fidomobile and @Rogers with the lack of “face to face” customer service. I’ve cancelled my account, even when the amount that I was billed was totally inaccurate. I will NOT recommend either of these companies to anyone. Thanks but no thanks.

  • Who_knewit Intrepid Critic (@Who_knewit) reported

    @Fidomobile are you guys keeping this automated phone system where it takes 5 1/2 hours to hear back from an actual person? Or is this something you're just testing? Because I will cancel my service if this is the future of Fido.

  • PinkDragon4434 Dragon (@PinkDragon4434) reported

    @Fidomobile do you guys not have an active line rn? Where we can reach a customer rep? Our bill went up and we only had the option to schedule a call, it’s ridiculous. Where’s the customer service? Considering cancelling rn

  • imsurenderk Surender Kumar (@imsurenderk) reported

    Hi, @Fidomobile, disappointed with the service & how issue is being handled. I have been using Fido for last 4 years and deserve better treatment. feel like being scammed. I hv ordered a device and got a faulty one. returned the device bt still forced to use a bigger plan

  • Jok_6_ 💞 (@Jok_6_) reported

    @FidoSolutions @Fidomobile no network😣! Is there an outage? Restarted my phone for a couple of times.

  • TheRollModel 👑 (@TheRollModel) reported

    @Fidomobile got no compassion or empathy for their customers. Customer service, non existent. The second I get back to Canada I'm cancelling my service and going to Bell

  • marthacanuck martha canuck (@marthacanuck) reported

    @Fidomobile if you want payment I’m advising your customer service team from billing to answer the phone.

  • thrill3 thrill3 (@thrill3) reported

    @Fidomobile Worst company to deal with Not able to communicate with them Last conversation 70 minutes they said all will be ok ,not ok issues were not resolved I can't believe this company can be allowed to exist

  • TheRollModel 👑 (@TheRollModel) reported

    Can't wait to get back to Canada so I can cancel @Fidomobile This is how u treat a loyal customer that is stuck abroad due to the @AirCanada strike.

  • JoshKorn JoshKorn (@JoshKorn) reported

    @Fidomobile Your customer service is totally hopeless. Your chat doesn’t let me chat with a human, and your phone bot? … That phone bot is a whole ‘ other level of sleazy. Your phone bot asks me if they can use my existing number to call me back. Yes, I say, and she promptly hangs up the phone. Yes, this does reflect poorly on you. Shame on you, FIDO.

  • upkar_973 Upkar Nagra (@upkar_973) reported

    @Fidomobile worst customer support service ever

  • AJKuinckas72 Anthony J Krusinckas (@AJKuinckas72) reported

    @FidoSolutions @Fidomobile Schedule a call back? Dealing with that AI assistant is ridiculous. It's really simple. You sent the wrong phone. You would even have the recording of me ordering it with agent. Just fix this. It's your mistake. #ccts #CustomerSupportFail

  • Twizted_AD Mitchell (@Twizted_AD) reported

    How bad is @Fidomobile doing that they ONLY schedule callbacks?! Embarrassing

  • BrentNyko Nyko (@BrentNyko) reported

    @Fidomobile Can't stand new cust service. I have a tech support issue, Fido MAKES you select a call back date/time that is almost always the next day and "only 2 slots" left if same day. I have no service and I am FORCED to wait!?! Where is the queue to wait on phone? UNACCEPTABLE!!

  • ameen_sharma Ameen (@ameen_sharma) reported

    @Fidomobile I am surprise by this! Called rep to unblock Roaming, she confirmed its free and now I got my plan bumped up with 5 dollar extra without any confirmation from me?? Are there any customer ethics where you can investigate this false action and contract change! Please

  • nsafiys Nisreen Safiyullah (@nsafiys) reported

    @Fidomobile I am being charged for full service despite my account being put on Voluntary suspension. This Haas happened for every month. I need to get rid of this connection it has become a nightmare. I am currently overseas and DONT have my phone on roaming

  • TheRollModel 👑 (@TheRollModel) reported

    Hey @Fidomobile why would I get a roaming package for 2 weeks for $60 - get stuck in 🇬🇩 due to the @AirCanada strike and y'all not help I could have paid $70 for 30 days. I should have been home today. Why can't I get some type of credit. Make it make sense

  • sierralad Kevin (@sierralad) reported

    In short, @Fidomobile sucks, and anyone on that network should switch. I'm going to. Hell, I'm looking at new providers right now.

  • AJKuinckas72 Anthony J Krusinckas (@AJKuinckas72) reported

    So I even called in to @Fidomobile customer service. No help at all. This how you treat your customers? You make a mistake, send me the wrong phone. I HAVE to wait for a call back? @FidoSolutions and @Fidomobile nothing but problems #CustomerSupportFail #CustomerServiceFail

  • Kevinmichaelt Kevin Michael (@Kevinmichaelt) reported

    Hey @Fidomobile I set up pre-authourized payments but you didn’t charge me and now my account shows past due. And you no longer have human customer service… What the hell?

  • TheRollModel 👑 (@TheRollModel) reported

    @Fidomobile if I pay $60 4 2 wks - get stuck in 🇬🇩 due to the @AirCanada strike and have to pay another $60 for 2 wks when I could have did $70 for 30 days and u don't help a loyal customer... Lol I'm out!!!

  • jennvargg Jennifer Vargen (@jennvargg) reported

    @Fidomobile is the absolute worst . All friggin AI or you have to make am appointment to talk to someone in India or Morocco that knows nothing.