Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lou
(@UncleLouLovesYa) reported
@Fidomobile hey PRO TIP. WHEN IM MAKING A PAYMENT ARRANGEMENT AND TELL YOU WHAT I CAN PAY, MY REP ASKING ME "IS THAT ALL YOU CAN PAY" OR "WHEN CAN WE EXPECT THE NEXT PAYMENT" IS 👏 NOT 👏 APPROPRIATE 👏 I OWE 82 DOLLARS AFTER 7 ******* YEARS OF SERVICE. **** YOU
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casserole
(@cassero01454577) reported
@Fidomobile i have to pay my bill by the end of tomorrow and there’s a maintenance issue, how long will this last? it’s currently 10:32 pm on a saturday and the due date is tomorrow, please reply!!
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Daniil
(@Daniil71299484) reported
@Fidomobile The worst experience ever The worst customer service I ever seen
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Elaine Calder 🇨🇦 💔 🇺🇦
(@calder_elaine) reported
@BrettPolegato @Fidomobile @RogersHelps And my CHATR mobile service charges 2 cents/minute for calls to Italy, so in Venice I just go ahead and use my phone to call restaurants, etc. 2/2
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Chrisbawl
(@chrisbawl) reported
Hey @Fidomobile ! I am stuck in the Philippines and can't make calls with my roaming plan... Please help! Also my bank @cibc has to text me a code every time I login, so I'm getting charged roaming fees just to do my banking, so ******, please help
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Arun Batra
(@batra_arun) reported
Worst service @Fidomobile!! I have made payment on time still u didn’t credited in my account!! New age blackmailing u r doing!! @FidoSolutions
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bipolar baddie
(@ovoeeya) reported
fighting my @Fidomobile agent at 10am on God's morning but they were very patient and now i feel bad cuz i just wasn't understanding correctly 😭 sorry parminder
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Sibaditya Maiti
(@sibaditya) reported
@Fidomobile @FidoSolutions I have wrongly charged for this month. I tried get in touch with customer care but not able to reach them. Can someone help me on this?
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@Fidomobile Sometimes your device craps out on you, and there's solutions to fix that. CGI's can easily place it anywhere really (the background scenery that is).
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chris kevin fernandez
(@chriskevinfern2) reported
@Fidomobile winback called me a week back to discuss a deal to comeback to the fido network. Now for the same reason I can't reach them back and there is no a particular number to contact them. @FidoSolutions could you please help to figure out.@Fidomobile
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Gobi Bhimsingh
(@GobiBhimsingh) reported
@Fidomobile please help
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Ishtpal Singh
(@IshtpalSingh18) reported
from
Brampton, Ontario
@Fidomobile I am using Fido and the Fido customer service are saying to go to third party for the solution, as if give money but go ask someone else for solutions.
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Rob Videcak
(@rvidecak) reported
@Fidomobile I accepted a plan upgrade for the same cost as the previous. No mention that any existing discounts would be cancelled. Very misleading. Buyer beware. Unhappy customer.
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Daniil
(@Daniil71299484) reported
@Fidomobile They charged me & $90 for home internet and all of a sudden put my account on hold And no one can’t get it back I list the opportunity of making almost $8000 since this issue
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Sharon Gabison PhD, PT
(@abaresources) reported
@FidoSolutions Guess who hasn’t phoned me back @Fidomobile @FidoSolutions to resolve the issue of #aoda violation? Yes that’s right - you! Want to explain to thousands of individuals with disabilities why they will be penalized a $50 levy for ordering a new phone by speaking with a live agent?
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Chrisbawl
(@chrisbawl) reported
Hey @Fidomobile ! I am stuck in the Philippines and can't make calls with my roaming plan... Please help! Also my bank @cibc has to text me a code every time I login, so I'm getting charged roaming fees just to do my banking, so stressful, please help
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Larry's still being careful Till this is over
(@LarryTill) reported
Update (+2 hours): The only solution offered so far is that I should clear my cache. I've switched computers, tried different browsers, you name it. Is this really how you treat your customers, @Fidomobile?
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Dhruv Misri
(@misridhruv) reported
@Fidomobile I have no internet for almost 2 days now and have had a horrible customer service experience. With all the marketing of the home internet you would expect better experience.
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Paul E. Marquis
(@RiskManagerCa) reported
from
Vancouver, British Columbia
@FidoSolutions @Fidomobile I'll just quit my job and sit with the phone between my fingers because in 2022 this is the SINGLE ONLY OPTION for Customer Service
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Mohit Chhabra
(@MohitChhabra_) reported
@Fidomobile Hi Team, At the time of buying a new connection, i was told that my US calling is free but i got charged for the same. Customer care won’t be of much help. Can we please look into it and do the needful.
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Shermila
(@shermil2012) reported
Fido has no appreciation for its loyal customers and clueless customer service not even trying to make an effort for retention! SMH @Fidomobile @FidoSolutions
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Ian
(@IanMPhotography) reported
@Fidomobile Why won’t your customer service team honour an offer that is listed as an exclusive offer in My Account? It seems like a strange strategy for a long term customer (pre Rogers) when the offer is clearly visible to me and when your competitors offer the same or better.
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Kat
(@Aquakat13) reported
@Fidomobile can you please fix your app? I constantly need to sign in whenever I want to use it, even if I accidentally close it and it takes ages to verify my info. Frustrating
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Raj Baraskar
(@RajBaraskar5) reported
@Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre.. It was birthday of my loved one, I promised but I could not due to your rules n regulations.. You need lot to change, I am closing 3 FIDO accounts 🙏
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999999
(@999Robinhood999) reported
@Fidomobile @FidoSolutions @FidoSolutions There has been an outage for 2 days In north yorks wireless wifi, I have to work and provide for my family online. Why is this a one day plus problem?
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Mohit Chhabra
(@MohitChhabra_) reported
@FidoSolutions I want to get my matter investigated, looks like someone is lying and customer service is not of much help. @Fidomobile @FidoSolutions
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Raj Baraskar
(@RajBaraskar5) reported
@Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre! It was birthday of my loved one, I promised but I could not due to your rules n regulations. You need lot to change, I am closing atleast 12 FIDO accounts
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Joyce #NigerianYouth
(@swankyangelb) reported
@Fidomobile your network sucks. I have not had any service for the past 24 hrs now and there is no reason for it. How can I be paying for a service and the service is not being rendered. I think I'll be moving over to someone better.
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Joyce Youth
(@swankyangelb) reported
@FidoSolutions @Fidomobile your network sucks. I've not had any service for over 4hrs now. I can't call and no one can reach me. I'd be moving to a better service provider cos I can't imagine all the missed opportunities I'll have because people can't reach me.
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ap
(@mr_ababo) reported
@Fidomobile ACTUAL FIDO SPEED DELIVERED: DOWNLOAD: 93.3Mbps UPLOAD : 16.19Mbps Hey FIDO, why is my internet speed is 93.3Mbps Down/ 16.19Mbps Up when I pay for 150Mbps/ 15Mbps