Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (18%)
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Total Blackout (17%)
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E-mail (3%)
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Wi-fi (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Prescott, Montréal, Surrey, Almonte, Huntsville, Angus, Brantford, Etobicoke, Niagara Falls, Scarborough, Toronto, Mississauga, Rivière-Rouge, London and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Prescott |
Phone | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Phone | |
| Surrey |
Phone | |
| Huntsville |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Har2424
(@Har24242) reported
@Fidomobile Why can't I talk right away to the customer service?
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Peyton Sawyer
(@3Sawyer) reported
@Fidomobile you raised my bill $3 a month and you told me it was to provide better service. Since you raised my bill: 1. My data service has been slow and constantly being switched to 4G which can't even load a Google search. 1/3
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Har2424
(@Har24242) reported
@Fidomobile Why we have to book a call? Why can't there are no customer service people at the same time? It was before ..Fido what's to save money not to hire more people but when the phone and plan comes they charged heavy
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Har2424
(@Har24242) reported
@Fidomobile one of the worst companies and worst customer service I am supposed to get $75 one time credit on my bill it's not there when I call it says I have to request a call back really? Why can't we talk with customer service right away? And they don't work on weekends
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✝🙏🍁 SimplyBlessed 🐈🦇🐘
(@MacnChzPlz) reported
@Fidomobile After sitting with this all day, I still feel I must add: It's disappointing when your rates go up, yet your customer service goes down. I speak as someone who worked in customer service for almost 50 yrs. Fido used to be set apart in excellence in that regard, imo.
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Chris Botha
(@ChrisBotha29305) reported
@Fidomobile Thx Maude, we arrived at our international destination and roaming did not work as expected, ended up making alternative arrangements and canceled my service with Fido.
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Phoenix🕉️
(@Phoenix25R) reported
@Fidomobile My issue isn’t about “answering questions.” It’s about the timing of the call. If I have to wait two days, I might as well visit a store and fix it myself. What’s the point of “online customer service” if urgent issues can’t be handled promptly?@Fidomobile
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Chris Botha
(@ChrisBotha29305) reported
@Fidomobile Your AI agent is doing everything in its power to prevent me to speak to a real person. I'm having technical issues and I'm beyond frustrated as a new customer... not cool @Fidomobile not cool.... @Rogers
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Phoenix🕉️
(@Phoenix25R) reported
@Fidomobile Yes, the appointment is in two days. By then, I might as well go to a store and have the issue resolved myself. What’s the point of offering "online customer service" if urgent issues can’t be addressed in a timely manner?@Fidomobile
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LeeAnn Napiorkowski
(@LeeAnnNapiorkow) reported
@Fidomobile Thats it? No compensation for a major outage? No ability to speak to humans? Come on....this has to be a bad joke!
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Phoenix🕉️
(@Phoenix25R) reported
Hey @Fidomobile , what's the point of "customer service" if I have to wait 2+ days just to speak to someone? My issue is urgent — by the time I get a callback, it'll be the weekend and I might as well go to a store. This is not acceptable. I need help now!!
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Cait Reid
(@CaitlynReid2002) reported
@Fidomobile is there an outage or something? My phone is not working at all
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gow champ
(@GOWCHAMP) reported
@deepcik1 @Fidomobile same issue
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Wolfeman
(@wolfe_was_here) reported
.@Fidomobile I need help. I need a HUMAN agent. TODAY. This issue has been ongoing to days. I have requested several callbacks, and you never call. I don't even know if I can receive calls. I need a human NOW. PLEASE.
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Wes Glassford
(@wesglassford) reported
@albertan8181 @Fidomobile @Xil_llix My wife is in Beaumont and she is fine. I work in the city and no service.
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Albertan8181
(@albertan8181) reported
@Fidomobile @Xil_llix Fido Network down in Edmonton too.
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Kyle Plumadore
(@plum_ky) reported
@Fidomobile your customer service is a joke. I requested a call back for today. Call got disconnected and now I can only get a call back tomorrow evening. This is absurd. The rep should have called me back. He put me on hold to look into something.
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c
(@chescadcn) reported
@Fidomobile @deepcik1 Girl fix ur network I BEGGGG 💔💔
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🕊
(@Maryam_M83) reported
@Fidomobile no network Toronto!
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Wes Glassford
(@wesglassford) reported
Anyone else in Edmonton on @Fidomobile without service?
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Noaman Faruki
(@pov_noaman) reported
@Fidomobile hey What’s up with network? Its down from last 2 hours. I rebooted my phone. I tried to contact fido helpline but cant call as I don’t have network. Help Please!!!!!!
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Mohit
(@MohitDelhi32) reported
@Fidomobile: what’s going on Fido? Your network is going again and again, I restarted my device 11th time to grab the network. @Rogers
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Justin O'Halloran
(@JustinOHallo) reported
@Fidomobile @deepcik1 Network is down.
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Roxane
(@Roxieminie) reported
@Fidomobile @deepcik1 Issues in Quebec . Please update us !!!! 😡
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baozi
(@baoziis) reported
@Fidomobile @FidoSolutions no network/signal on mobile is there an outage? Can’t call to check either..
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patyporkchop
(@patyporkchop) reported
@Fidomobile @deepcik1 Issues in Toronto. Please update your customers.
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James Gaughan
(@James_Gaughan23) reported
Hey @Fidomobile @FidoSolutions is there a network outage?
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patyporkchop
(@patyporkchop) reported
@Nicki15 @Fidomobile They are the worst now. Can't speak to anyone there without an appointment.
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Rhino Slasho 🖤
(@RhinoSlasho) reported
@Fidomobile why again? Pretty much big time outage again. #Fido #Outage #networkoutage
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Phantom of the machine shop 🇨🇦(🇫🇷🇮🇪)
(@phil_rail) reported
@Fidomobile @deepcik1 Getting outage too, not registering to network.