Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 11/24/2025 22:25

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (44%)

    Phone (44%)

  3. E-mail (5%)

    E-mail (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (1%)

    Total Blackout (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton and Richmond Hill.

Loading map, please wait...
City Problem Type Report Time
CanadaNorth Vancouver Internet
CanadaAmherst Phone
CanadaOttawa Phone
CanadaDartmouth Phone
CanadaPeterborough Internet
CanadaMontréal Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • FidoSolutions Fido Solutions (@FidoSolutions) reported

    @A79Amir @Fidomobile Hey @A79Amir, To help Canadians stay connected to loved ones, effective immediately until October 17, midnight, we’re waiving long-distance and SMS charges from Canada to Iran. -Lony

  • eshnemati Esh Nemati (@eshnemati) reported

    @Rogers @Fidomobile @chatrmobile Spent 5 minutes on the phone with my parents before my balance reached zero! Now been waiting on the phone for more than 40 minutes on the Rogers customer line to ask why. Thanks a lot!

  • maddie17767 maddie (@maddie17767) reported

    @Fidomobile how ******** r there possible 98 people ahead of me for the online chat right now…

  • iamrouzi 🏴Rouz🏴 (@iamrouzi) reported

    @Fidomobile Please do support the Iranian customers, like Telus and Koodo, waive all long-distance charges, including calls and texts, made from Canada to Iran.🙏🏻🙏🏻 #MahsaAmini #مهسا_امینی

  • BrandonGassi brandon gassi (@BrandonGassi) reported

    @Rogers @Fidomobile @chatrmobile How about you waive my bill for 6 months? Second time in 2 months you’ve interrupted service. Both my business has suffered, and my personal phone isn’t working. You guys are a **** company. You still get your money!

  • ehsanext ꫀꫝડꪖꪀ (@ehsanext) reported

    @Rogers @Fidomobile @chatrmobile Thanks for your support #MahsaAmini #IranRevolution

  • outlander75 day dokhtar (@outlander75) reported

    @Fidomobile I am sure you have heared koodo and telus has made calls to Iran free of charge. As fido client for 8 years I expect you have the same policy and support your clients. People do not have internet and we are worried about our loved ones .thanks

  • CryptoListener0 CryptoListener (@CryptoListener0) reported

    @Rogers @Fidomobile @chatrmobile Hey, thank you for you support! Is there any limit? Like for an hour phone call, you waive it all?

  • bigmanwithtie چاق کراواتی (@bigmanwithtie) reported

    @Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی

  • fredtehranchi Farshad Tehranchi (@fredtehranchi) reported

    @Fidomobile You could have done what #telus and #koodo have done by making the calls and texts free to #iran at this point of time. you lost many people's trust by Internet outage few months ago and it could be a tiny step to make that up!

  • tarashant1 tarashant (@tarashant1) reported

    @Fidomobile Hi, what about calling people in Iran for free due to the current protests and internet shut down? my plan has free unlimited text messages from Canada to Iran but the government also limited the text messages coming from international numbers ... #MahsaAmini #OpIran

  • Navidbzm Navid Balazadeh (@Navidbzm) reported

    @TELUS Thanks very much for your support. I wish @Fidomobile could also do the same thing. @Fidomobile #MahsaAminii

  • carlyjchalmers Carly Chalmers (@carlyjchalmers) reported

    @Fidomobile Called customer service and was told to schedule a callback using a link sent by text. Requested it twice, no text has arrived (it’s been 30 mins).

  • hsaadaty HSY (@hsaadaty) reported

    @poopoosh @Fidomobile and @Rogers also waved the cost of long distance call to Iran .Thanks for their support🙏🙏🙏 #مهسا_امینی #mahsaamini #زن_زندگی_آزادی

  • Waleed588514632 Waleed (@Waleed588514632) reported

    @Fidomobile An old customer with you and I did not benefit from any rewards or discounts on bills and I have three lines

  • imandkh Iman (@imandkh) reported

    @Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی

  • Madjidmohamadi Madjid (@Madjidmohamadi) reported

    @TELUS Wao! That's awesome! I've been a @Fidomobile customer for more than three years and due to internet blockage in #Iran haven't had the chance to contact my family for more than 10 days. I wish Fido could do the same for Canddian Iranian customers too. #mahsaamini #مهسا_امینی

  • keyvan_golestan Keyvan (@keyvan_golestan) reported

    @Fidomobile @VirginPlusCare need your support too

  • zaremohazabieh HamidZaremohazabieh (@zaremohazabieh) reported

    @Fidomobile Thank you Fido! I was told that I have to call fido customer service so that they active a service for me before call to Iran. Is it correct?

  • CasualPopFan Casually Fanatical (@CasualPopFan) reported

    Always been happy with @Fidomobile, but the inability to reach someone on the phone is maddening. I keep going through phone prompts & always end up being directed to go online. Customer service is important, and online is not it. I'm aware of the irony of complaining on twitter.

  • selimz06510878 selimz (@selimz06510878) reported

    @Fidomobile I cancelled my Fido home internet 4 months ago but they are still charge me.I contacted customer service 10 times to fix my problem but they can’t.I don’t know what they have to do.I can’t reach customer service to talk agent.

  • barba_lib باربالیب (@barba_lib) reported

    @Virgin @Fidomobile please support us #اعتصابات_سراسری #مهسا_امینی #MahsaAmini

  • AidaPashmak Aida Nalbandabbasi (@AidaPashmak) reported

    @Fidomobile It is 8 years that I am a Fido customer. Right now there is a protest for #Mahsa_Amini in Iran. internet has been cut by government. 10 days I don't have any news from my family. Kodo made free calls to Iran till 14October. Would like to know what Fido will do for loyals like me.

  • leviiiackerma Yalda (@leviiiackerma) reported

    @Fidomobile Hey Fido, how about you making calls to Iran free for the time being since they have shut down the internet, we can’t talk to our families and we’re worried about them

  • gelickishi gelickishi (@gelickishi) reported

    @Fidomobile @FidoSolutions Unbelievable! I was trying to call for support, and I’m #90 on queue! Gosh, and they are the phone provider!

  • Linashi07 Dao (@Linashi07) reported

    Why is @Fidomobile taking forever to respond? I've been waiting for an agent to help me close my account since 3pm today.😤

  • YesterdayYouth Youth Of Yesterday Club (@YesterdayYouth) reported

    @Fidomobile Connect us to Iran. They have shut down internet and are killing our families. @Fidomobile #MahsaAmini #مهسا_امینی #OpIran

  • kapilrautela Kapsicum (@kapilrautela) reported

    @Fidomobile Is the internet down ? L5A area? Its been 1 hr already

  • enbyfemkoo alice⁷ ✧ goddess mimi (@enbyfemkoo) reported

    ayo @Fidomobile I never got compensation for the outage that left me unable to work 🤔

  • ShamimAbbassi Shamim Abbassi (@ShamimAbbassi) reported from Vancouver, British Columbia

    @TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini