Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (51%)
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Internet (39%)
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Total Blackout (6%)
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Wi-fi (2%)
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E-mail (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Edmonton, Ottawa, Calgary, Vancouver, Richmond, Oakville, Brampton, Simcoe, Mississauga and Etobicoke.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Edmonton |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tony
(@Tony14236731) reported
@Fidomobile phone call service agent Cathy is so crude. After I asked questions, she didn't enter my account and said fido system did like that never answer my questions.
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Bhargav Patel
(@iambhargavpatel) reported
13) I've even asked the agent as an exception if he can put those charges under "Int'l Long Distance Saver" OR Add one more "$5 1000min Int'l LD Add-on" then I can pay for the addons and for whatever the difference is afterwards, but he couldn't help me.@koodo @Fidomobile
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NotAcceptingHorsesHat
(@Popehat) reported
Some ******** started spamming my email with @Fidomobile and if I figure out who it is I’m going to do something bad to them
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Lainey K
(@laineyk25) reported
@Fidomobile so what’s the plan? No internet service on my phone all weekend? I paid my bill and I gave. I service? Wtf
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Meherzan Pardiwalla
(@MeherzanP999) reported
Saw my bill today and realised how they charge extra for mobile plans. Extremely Unprofessional Staff and False Promises by @Fidomobile. Stealing people’s money by issuing fraudulent offers to customers. Worst customer service reps!! People be aware of such activities.
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Theresa Therrien
(@TDTherrien) reported
Has anyone made a complaint to the CRTC? We have been trying to straighten out a problem with @Fidomobile for over six months and they just rebilled again us for a down payment they weren’t owed and had finally refunded two months ago. We want to know what to expect from the CRTC
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Ashleigh Addison
(@ashleighaddison) reported
@Fidomobile you literally left people without the ability to call for help two months ago. Not to mention the many blackouts that impacted presentations I had and even a big a test.
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Mike McNeill
(@Mike204M) reported
@Fidomobile @FidoSolutions I'm getting more and more frustrated day after day. My account was hacked and the issue was supposed to be resolved about a week ago. I still do not have access to my account. I cant connect with anyone successfully about this or even cancel my account, as my account is locked.
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Dave
(@randomlyoutput) reported
@Popehat @Fidomobile As in you’re getting marketing from fido or they’re using a fido address? The latter would be really weird because fido doesn’t offer email service.
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Lainey K
(@laineyk25) reported
@Fidomobile so what’s the plan? No internet service on my phone all weekend? I paid my bill, you are supposed to provide service. Wtf 2nd outage in as many months?
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Navnoor singh
(@singhnavnoor) reported
@Fidomobile I didn't get my 5GB free data for the day when your servers were down. They said I'd get it in the August cycle. Now The customer care executive is saying that I didn't "ask" for it. What kind of terrible service is this??
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Chris Tsang
(@onlychristsang1) reported
Again! @Rogers and @Fidomobile @FidoSolutions are down again! I’m at work with 0 data…using work WiFi…and here I am thinking underground was an issue. 😑 #fridaymorning Maybe the end of the year I will…😑
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Solon McDade
(@solonmcdade) reported
Hey @Fidomobile JACK SUCKS! This is not customer service it’s customer torture.
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Ridvan ASAN
(@ASANRidvan) reported
150$ isn’t gonna make me poor or rich I will pay this but consider me gone and will be letting everyone in my family and friends know to find better company. @FidoSolutions @Fidomobile @fido
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Ridvan ASAN
(@ASANRidvan) reported
@CircularLogic89 @Fidomobile Yes they just told me about that now. My issue is before I went on vacation I was told 20 day max and rest won’t have to pay they didn’t mention anything about billing cycle. I asked her so many times so I’ll pay 300 and that’s it. Now being told something else…
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𝒟𝑜𝓇𝑜𝓉𝒽𝓎
(@dorothyboruta) reported
@Fidomobile @FidoSolutions I recently upgraded my device and paid a down payment towards it which shows on my account and on my credit card. Just got my new agreement via email and the down payment is not reflected at all.
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Mat Gilroy
(@MREGilroy) reported
@Fidomobile your "new" customer service system is terrible and I don't mind saying so. I rarely complain or even tweet (have a look). Speaking with a human should be easier. (been texting for the last hour with no resolution)
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Ashleigh Addison
(@ashleighaddison) reported
@Fidomobile @CRTCeng we need better options. Our hands are tied. And I find the quality of customer service has gone down as well. Part of why I loved Fido was the customer service. @FreedomMobile I'm looking for options!
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uzair sayied
(@uzairsayied) reported
@Fidomobile no internet in Ajax. Is there an outage ??
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Sonali summan
(@s_summan) reported
@Fidomobile Fraud company selling 5G connections on 4G network when I brought it up my connections are being terminated F*** this company
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Kabirtoronto
(@kabirtoronto82) reported
Been trying to get in touch with @Fidomobile customer service or book a call back. How do I contact you'll??
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𝒟𝑜𝓇𝑜𝓉𝒽𝓎
(@dorothyboruta) reported
@Fidomobile I recently upgraded my device and paid a down payment towards it which shows on my account and on my credit card. Just got my new agreement via email and the down payment is not reflected at all.
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Chance K. Johnson
(@ChanceKJ) reported
from
Calgary, Alberta
@Fidomobile Why you haven’t added AppleWatch plans yet is criminal. I just preordered the new Ultra, my first cellular watch, and as a Fido customer for 15 years it’s seriously making me consider switching to one of the other non-Rogers owned networks.
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Paul Chuang
(@pchuang1979) reported
@Fidomobile , please tell your call centre agents to not lie to your customers. If you are not willing/can't provide credit to a customer, do not tell the customer that you have given them the credit just to get them off the phone.
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Ashleigh Addison
(@ashleighaddison) reported
@Fidomobile considering the unreliable service Fido has given me they have not shown me the same courtesy despite being a customer for 11 years. Now threatening me when trying to cancel my account.
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Wesly
(@Westew071) reported
@Fidomobile Internet outage again? I live in Richmond Hill...
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iamxaz.eth
(@iamxaz) reported
@Fidomobile again my network is down, for the third time in under 2 and a half months. I need my phone for work, to receive packages, to be able to contact the outside world. I am done with this service, I think I'm going to look into bell.
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Hornberger Mgmt
(@HornbergerMgmt) reported
@Popehat @Fidomobile My god. You wouldn’t wish Canadian telecoms on your worst enemy.
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Abhinav (AB)
(@ChasingMaslow) reported
@Fidomobile it’s crazy that in 2022 you do not support Apple Watch. #StoneAge
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Barrhaven Guy
(@BarrhavenGuy) reported
@CBCOttawa If @RogersHelps or @Fidomobile dare ask me for my ID, which is not a legally enforced requirement, they had better be ready to come outside and cancel my account on the spot. They have no power to ask to see any of my ID unless I'm signing up for something.