Fido service status: outage reports and connection issues
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 13 days ago |
|
Deep River
|
Phone | 13 days ago |
|
Ottawa
|
14 days ago | |
|
St. Catharines
|
17 days ago | |
|
Vancouver
|
Internet | 17 days ago |
|
Toronto
|
Phone | 23 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Raphael Ison (@ralphininja) reported@Fidomobile @FidoSolutions I would love to get in contact with someone to see if there is anything Fido can do for a long time customer who just got screwed by Fido’s customer service team
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“a demon” (@marcomonizz) reported@Fidomobile plz help me idk where my phone is and I need it before I leave the province
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rajeev saini (@rajeevs69237738) reported@Fidomobile @Fidomobile I am having a billing issue when i call the customer care they say finance team will take care of it and there is no way i can reach them directly. Can someone please assist as a new bill is getting generated
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lalit (@saintlittt) reported**** it everyone we should really bring back flip phones because I’m exhausted 2 days and still no resolution because everyone is lost at @Fidomobile @FidoSolutions and @apple
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Ruben Cordero (@rubenchini) reportedwhat is happening with @Fidomobile ? got tired of offering a good service?
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Matthew Hamilton (@ChocoLoco1991) reported@Fidomobile Your internet service has been going out all week for 30mins to an hour at a time. What is going on??
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Stephaneige🧡 (@canuckstephers) reported@Fidomobile hi there. I’m a now former customer but there’s a credit balance left on my old account. How would I go about getting those funds back? Thank you.
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Mehta Parth (@parth_mehta_98) reported@Fidomobile Fido is the worst operator to be with!!! It seems like fido doesn’t care about their customers anymore. Your customer service department should be improved.
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aman640 (@aman6405) reportedHey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.
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Nikita Dadlani (@nikitadadlani) reported@Fidomobile I bought a mobile and ported to Fido on Dec 27. The phone did not show up until today on my account (I've following up every other day on calls). Now I got an email that it's added but it doesn't have the boxing day deal, neither does it reflect the downpayment. HELP!
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Sheriff Oladimeji Alimi (@sheriffalimi_) reportedI have been on the phone waiting for @Fidomobile customer support for over 2 hours now. What is with this wait time, do better @Fidomobile
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Elliot🇧🇷🇨🇦 (@elliotmma1) reported@FidoSolutions @Fidomobile I’d like to cancel my plan. I haven’t used it yet though..
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Raphael Ison (@ralphininja) reported@Fidomobile Why can I not get consistent customer service when I call in? Is it just my luck?
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Anna C (@oncarruthers) reported.@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!
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Rizul Sharma (@coolrizul) reported@Fidomobile Is your website displaying the right information, as in Iphone 12 pro now requires more down payment than Iphone 13 pro also Iphone 12 pro is now listed at higher price than Iphone 12 pro max, does it make sense?
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Jeivik Sutariya (@JeivikS76) reported@Fidomobile very slow internet speed in Kamloops, BC. What's the point of having "high speed" data in my plan.
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Kishore (@kishore24nitw) reported@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Please don’t take their devices and fall for them.
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Kishore (@kishore24nitw) reported@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Customer care takes hours to respond and they create new issues instead of resolving. Please don’t take their services and avoid them at all possibilities. They are useless.
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Userealname (@useshadyname) reported@Fidomobile how true is it that the best offer u can give a new customer starts at $45/1gb?? Also, how come customer service on the phone is sub par nowadays? I talked to lots of em recently and there was a lot of maybes and not sures. Also all of them are from "PEI"?
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Mehta Parth (@parth_mehta_98) reported@Fidomobile @FidoSolutions has became the worst service provider. They offered me a good deal for the phone after i port in with @FreedomMobile for the same but they don’t have time to implement the same offer even after a week. Customer service centre needs a lot of improvement
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Sarah Bartok (@SarahBartok) reported@JeffTeravainen @Fidomobile I direct tweeted for assistance at 7pm (as that’s an option). Told they were “experiencing higher than normal wait times” crap…and to expect over 3 hours wait. Finally heard back…15 HOURS later!!
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Vinica Mordani (@mvinica) reported@Fidomobile @FidoSolutions After being a loyal customer for 4+ years, was asked to pay $350 extra that I have been scammed for. Support team manager was rude, refused to solve the issue & was ok if I switch to another service provider. Did not expect this !! Goodbye forever!
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Mike Taylor (@adventureinfly) reportedFriends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.
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rajeev saini (@rajeevs69237738) reported@FidoSolutions @Fidomobile I am having a billing issue when i call the customer care they say finance team will take care of it and there is no way i can reach them directly. Can someone please assist as a new bill is getting generated
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Jon... 🤔 (@UnidentifiedJC) reported@Fidomobile beyond disappointed in your service lately… I’ve reached out to Fido 3 times In the past week to activate a service… how hard is it to make a SIM card available? Paying customer for years
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Mohit Samant (@mohitsamant) reported@Fidomobile Can you provide an update on the outage connected to case C172974887? I'm located in Mississauga, L5R 4E7 and I was told by the chat representative the outrage should be fixed soon.
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Jo (@jobearie) reported@Fidomobile data network is not working in my phone. Can this be affected by the power outage near my area in Coquitlam?
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Perry Sundstrom (@P_stroms) reportedWow @fidomobile you guys are just terrible. I’ll never get a phone with Fido ever!
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Khaled Saifullah (@KhaledS46373757) reported@Fidomobile Never won anything. I tried lots of time.
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Swarandeep Singh (@Swaran47) reported@FidoSolutions @Fidomobile Such a pathetic service they have. I have been waiting for my home internet modem since November haven't received it yet. And when ever try to reach them they just keep transferring to other departments and i end up waiting for hours.