Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (29%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Bill whiley
(@WhileyBill) reported
@Fidomobile I cnt keep answering security questions. I can go into a Fido store with I.D and they can confirm I am the account holder. I am a loyal customer & tell you not to put my daughter in danger. Fix the issue. Wen she calls in, assist her
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virgiliocorrado
(@virgiliocorrado) reported
@Fidomobile @FidoSolutions are there any issues with sms text messaging?
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Jim Lambie
(@lambiejim) reported
@Fidomobile, I've been a customer since you began. Just had the WORST customer service experience ever WITH A SUPERVISOR. Misleading sales agents and website info. Will be looking for other options after 28 years. @FidoSolutions @Rogers #fidomobile #fidosolutions
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𝓒𝓱𝓪𝓷✨
(@ceesweetness) reported
Since November of last year @Fidomobile and they still solve the issue.
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Jaswinder Singh
(@jassimehar17) reported
@Fidomobile Poor show of customer service FIDO, I have a case number C174030759, I have been wrongly charged on bill and there is no one who is helping and just sending automated response. Just switched to FIDO and feels like I made a terrible mistake.
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maram asad
(@maramasad1) reported
@Fidomobile @diosaa_s The internet connection is not available since morning we are in Mississauga, I contacted customer service more than 4 times and still didn't fix, please help
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Bill whiley
(@WhileyBill) reported
@Fidomobile 100’s of accounts have been hacked and you refuse to help the actual account holder. One of your staff has sold our information Shame on you. If your account was compromised. Pls contact me
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Gavin
(@iGavinS) reported
@Fidomobile Fido Internet is down in Pickering , Ontario. Tech-support says estimated time of recovery is 11 PM. The outage started around 2:45 PM. Fido Internet almost never goes down so this isn’t a complaint just a notification :-). #fidointernet #fidooutage
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Réal🎸
(@pwrcord) reported
@Fidomobile @FidoSolutions is it normal for you guys to send a phone I didn't order? Or change my monthly plan without me asking? Please help
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Jonathan Lachance
(@JonathanLachan5) reported
@Fidomobile My heart skips a beat every single ******* time my phone rings because it means someone I love is in a bad situation or its another stressful call. 99% of the calls I get is from robots and I just can't anymore. Is there a way to mask my phone number I'm losing my ******* mind.
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Abdelrahman EL-Maghraby
(@Abdel_Maghraby) reported
@Fidomobile - Some of the worst retention customer service experience ever. An account holder for 15+ years cant get a competitive plan like that of someone who has been on the account for 1 month. Please match your retention with accordance to your competitors. Its disappointing
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Isaac
(@isaac_s) reported
@Fidomobile most carriers allow transferring an eSIM between devices online. Why do you force customers to visit a store? This is a big problem for travellers.
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Merhej
(@m_erhejA1) reported
Are there any outages reported in Mississauga L5B area? @FidoSolutions @Fidomobile #outage #internetdown #Mississauga
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sarita
(@saritap73) reported
@Fidomobile worst customer service, call centre escalation to Jill- the rudest call centre staff ever! #fido #badcustomerservice
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Mayur Rafaliya
(@mayur_rafaliya) reported
Fido provides you with the worst customer service in the world. their customer service representative does not know how to read the bill, they don't about the process and They also don't know how to resolve a customer's issues. This is my first and last contract with @Fidomobile
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Bill whiley
(@WhileyBill) reported
@Fidomobile Hello, I need some from your fraud and validation dept to call me. I have NEVER experienced such mental torture. I account was hacked but I have so much ask and fix. I need a call back pls. I work too, so I need a call back a specific time
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Vish Patel
(@VishPatelAnand) reported
@Fidomobile Home Internet is down in M9L1 area since early morning today, more than 8 hours passed. I had to take day off at my work from home office. When will it be restored?
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Adit Singh
(@AditSin83805931) reported
@FidoSolutions I dont need your reply , i need solution @FidoSolutions @Fidomobile . I dont need your reply saying we esclated this , which i am hearing from last 2 weeks
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Vish Patel
(@VishPatelAnand) reported
@Fidomobile Internet is down in M9L1 are since early morning today, more than 8 hours passed. I had to take day off at my work from home office. When will it be restored?
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Jim Lambie
(@lambiejim) reported
@Fidomobile, I've been a customer since you began. Just had the WORST customer service experience ever WITH A MANAGER. Misleading sales agents and website info. Will be looking for other options after 28 years. @FidoSolutions @Rogers #fidomobile #fidosolutions
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Bill whiley
(@WhileyBill) reported
@Fidomobile I can be called anytime tomorrow or after 12pm on Sunday. I need to get this sorted. If my daughter occurs any problem or her life is at risk bcus of FIDO. I will sue you for endangering a child I need a call back from fraud & validation
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Aleem
(@chev1867) reported
@Fidomobile Very shocked that after 17 years of being a loyal customer, your company didnt make an effort to keep me as one. Anybody got suggestions for a better service provider??
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Jonathan Lachance
(@JonathanLachan5) reported
I ******* guarantee you that if your dumbass company spam calls me randomly during the day I will never buy one of your products ever again and tell others to avoid it too. @Fidomobile stop this ****. I want my phone to not be able to receive calls anymore. Its just a spam fest
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Shah Jeenal
(@Jeenal2407) reported
@Fidomobile @FidoSolutions Really frustrated with your billing department. I have been trying to fix my billing for last 2 months, wasted >5 hours on >5 calls but they still can't get it right !! Please look into my account! #poorservice
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sarita
(@saritap73) reported
@Fidomobile the worst call centre staff ever-Jill was rude and disrespectful-teach your staff to talk to customers @RogersMobileCa get you house in order #worstcustomerservice
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maven🌸sekhon
(@MavenS13) reported
love when @Fidomobile @FidoSolutions say they’ll fix a problem in 24-48 hours but it’s been 4 days and still no resolution…
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Bill whiley
(@WhileyBill) reported
@Fidomobile I will make a formal complaint with CRTC. It is my human right to be helped. FIDO will lose millions if it is reported that a child under the age of 18 dies because FIDO “chose” not to hep. I need a call back as soon as possible.
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Patrick Frendo-Jones
(@patrick2411) reported
@Fidomobile my wife and I go into the Fairview store to ask questions about her bill. Leena was absolutely the most worst customer service rep we experienced at Fido. Considering changing companies
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The Dude
(@TheDude95476040) reported
@Fidomobile i reserved phone online...now i can't seem to track where it is...the reservation temp password doesn't work...and all your customer support are like ducks...so where is my phone? ..
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Aleem
(@chev1867) reported
@Fidomobile Very shocked that after 17 years of being a loyal customer and paying $1000s more a year than others do that your company didnt make an effort to keep me as one. Anybody got suggestions on better service providers??