Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (37%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster and Prince Rupert.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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i love my india 🇮🇳
(@ranveersandhu94) reported
@Fidomobile biggest fraud company called on my number and issue new number i dont want any mobile number Close this right now
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emanuel
(@schmoiti) reported
@Fidomobile has literally caused me so much headache. It’s been one week since I called to get home internet. One broken modem, countless calls to customer service, and waiting for tech to show up at home who never showed up(!!!) later and I still have no internet. 😑😖😖😖
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Dali La 🇦🇱
(@Daliilaa_hidajj) reported
@Fidomobile WTF IS WRONG WITH YOU AT NIGHT! NOTHING WORKS!
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Trisha Baptie
(@trisha_baptie) reported
@Fidomobile I needed a new phone couldn't figure out the plan, called in and talked to Abtin. You need to throw all your money at him and promote him to train all CSA. Phenomenal help and service, phenomenal!
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Jennifer D'Souza
(@AwkwarDsouza) reported
from
Toronto, Ontario
@Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?
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Sumesh
(@Sumesh59247199) reported
@Fidomobile Hi I need help with the home internet ? Wanna request for direct message?
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Apurva Ranadive
(@ApurvaRanadive) reported
@Fidomobile I’m very disappointed with the service. I have 1000 international mins and I’m charged for international mins for my may bill. Please look into this and kindly reverse me for the same.
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ikem opara (he/him)
(@ikemopara) reported
@Rogers Hi. I’ve been with you since your acquired @Fidomobile. 17 years, 2 personal cell lines, 5 cities, 9 different homes, 3 bus cell lines, and every residential service you offer, our cust service & support over the last 24 hrs, has burned that to the ground. @RogersHelps
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D-BØY
(@dboyzmusic) reported
@Fidomobile @FidoSolutions you charged me a ridiculous amount on last bill without clarity. I lost valuable time in getting this sorted. Over a month & still no call back from a supervisor. Awful customer services
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Hitesh
(@Hiteshkataria13) reported
@Fidomobile why it's home internet pathetic service in l6s2k1. My internet is down since yesterday
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Kasia
(@Scripted4) reported
@Fidomobile @jdutchermusic @haviahmighty I think I deserve some kind of compensation for being part of a failed network like what you guys are having.There’s always a problem, you’re ruining my life
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Gwen Spencer
(@gwendolynferg) reported
Very annoyed that @Fidomobile sent me a phone without buds or wall charger and blamed the manufacturer policy and then refused to give me any credit for not informing me. This once loyal customer will be switching at the first opportunity. #fidosucks
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Kanwar Pal Singh
(@kanwarpss) reported
Been on hold on @FidoSolutions 24x7 tech support number for the past 35 minutes. If you’re going to make customers wait for so long, at least add more songs. #LongWaitTimes #MakeMyInternetWork @Fidomobile
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Brittany Anderson
(@yegbrittany) reported
@Fidomobile your podcast adverts are incredibly loud. I'm wearing headphones to listen to my fav podcasts and have to quickly rip them out whenever your ads come on so my eardrums don't explode. Can you fix this?
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Al Alyat
(@afalyat) reported
@Fidomobile Hey Fido. I've been unable to log in to the My Account app (Android) for weeks. I keep getting: "Something went wrong. Sorry, we've hit a snag. Please check back later." Please help!
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Nalini VibhuteSharma
(@VibhuteNalini) reported
@Fidomobile @FidoSolutions been trying to get in touch with you guys for wifi set up and it has taken a whole day without any solution. Can’t believe I’m facing wifi connectivity issue on my new address wherein I had raised a request to transfer wifi connection in advance.
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S
(@ainafetsss) reported
Of course when I need to use one hour of free data @Fidomobile app is down for maintenance...thanks. 🙄
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DanielleJN
(@DanielleJN4) reported
@Fidomobile I have a bill showing the free AirPods I was given as part of my plan are not really free. This will be rectified immediately or I will be filing a formal complaint of fraud with the @CRTCeng and contacting media like @cbcmarketplace about this bait & switch bullshit
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Ivan Martin
(@itsmeivanmartin) reported
Day 3724 of being offline: @Fidomobile sent me a new iPhone through their insurance company @Brightstar, after I got a defective one. The iPhone is locked and won't even work with their own network...
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raf
(@rafiaajmal) reported
if you are not quick to anger, might i suggest speaking @Fidomobile customer service? you'll very quickly become furious
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Husanpreet khattar
(@HusanpreetK) reported
@FidoSolutions @Fidomobile had Avery bad experience with Fido billing error and no response from the credit department either. Issue still not resolved . Hope someone can guide to contact higher authorities.
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Marc
(@MarcoAndrew24) reported
@Fidomobile someone just called me on my cellphone stating he was agent ? (used to be long time ago a Fido customer) from a unknown number ? (not toll free) ? Would it be a spam ?
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Greg payne
(@oilers1975) reported
Ok @Fidomobile is the worst cell reception. I’m done
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TIGER
(@navedtehseen) reported
from
Montréal, Québec
@Fidomobile I am having issues my Fido account. New to Fido spoke with customer service reference I1658226440 Jass kaur . My email is linked to two phone numbers one is mine other is not. Customer service doesn’t know how to fix don’t know who do I reach ?
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Terrance Brown
(@StinktownBrown) reported
@Fidomobile what is the issue with LTE speeds in North Eastern Ontario today? The entire day has been download speeds less than 1 mbps 😡
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Vishwanath
(@Vishwan30274977) reported
@Fidomobile @FidoSolutions I visited Fido at square one, missisauga and was taken care by Jaimin. For 1st S21 phone I was given a Buds + earphone and for the 2nd since it was out of stock, I was asked to call back and have been following up everyday, but no one responds. Help !!
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raf
(@rafiaajmal) reported
if you are not quick to anger, might i suggest speaking to @Fidomobile customer service? you'll very quickly want to throw your phone across the room
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jay
(@jay_mrqz) reported
@Fidomobile fix up the internet
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Ivan Martin
(@itsmeivanmartin) reported
Day 3724 of being offline: @Fidomobile sent me a new iPhone through @BrightstarIns after I got a defective one and it's locked and won't even work with their own network...
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Hitesh
(@Hiteshkataria13) reported
@Fidomobile every other day there is a problem. Can we fix it asap