Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Isabelle 🇨🇦
(@DesignIsabelle) reported
I just learned that @Fidomobile will be waiving all data overages ( in Quebec ) that happened during the multi day power outage we had because of the ice storm. Well done 🙌🏻 Fido
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Acyl Adoum Manany
(@AcylManany) reported
The price of the worse telecom company in Canada goes to @Fidomobile your lack of customer service and of professionalism is disappointing.
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Katrina Prescott
(@prescottkatrina) reported
been with fido for over a decade and am being pushed to my limit trying to get answers via customer service as they can't seem to actually heed my words and understand the issue. what happened #fido you used to be great! @FidoSolutions @Fidomobile
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Leon Ortizo
(@OrtizoLeon) reported
@Fidomobile the worst phone company. Cutting my line for no reason
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Rosy Cheng
(@Rosycheng) reported
Everyone be aware of roaming charge from @Fidomobile @FidoSolutions requested to block roam service and still got charge for the services I didn’t use. Won’t waive the charge for a 20+years loyal customer. Very disappointed and will cancel my account once my contract is over!
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Harky Singh Dhaliwal
(@harkydhaliwal) reported
@Fidomobile wtf fido I pay for your plan and today was a disaster wtf is this billion dollar company #leavingthiscompany
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Saikumar Kambhampati
(@SaikumarKambha1) reported
@Fidomobile I made a call again on April 15th right after 2 months. And they said that they will remove the protection from next month after taking my bucks. Which is not good really unhappy with the service. [2]
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Hayward Welcher
(@hwelcher) reported
@Fidomobile Your network in Waterloo is experiencing issues and support has been useless. Can I please get some real help?
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Paul Bhatia Realtor
(@RealtorBhatia) reported
@Fidomobile …. It’s been close to a month after the Internet a/c been closed but still to receive a return Label in the email , even after the second call to customer service.Instead received Bill for the closed account.
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Saikumar Kambhampati
(@SaikumarKambha1) reported
@Fidomobile I made a call today on April 15th and they said that it will be removed from next month. It’s really bad on the customer service. Totally unhappy. Thank you for the services .
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Hamza El Maadani
(@helmaada88) reported
@Fidomobile Your support isn't able to help me. I'm with no internet for more than 48h. After many calls and chat sessions, they confirmed that they can't do anything for an additional week. Big joke !
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Vanessa Mulvey
(@djpinksky) reported
@Fidomobile for 1 month. I finally told you guys I would have no problem getting an upgrade but I don’t want my bill to be any higher. You offered me a phone and plan that were on sale. I receive the phone and it’s the wrong phone so I call you guys and that phone plan you
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Random Nomad
(@RandomNomadilh) reported
@Fidomobile hi. I need to cancel a mobile connection. How to do that?
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Niceroni
(@niceiceic) reported
@Fidomobile now want to charge $15 to change your mobile plan if you speak to an agent on the phone but this service is free in person at a store. THIS IS DISCRIMINATION against disabled people and those who have issues with mobility. I AM TAKING THIS TO THE NEWS AND THE BBB
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Nora
(@Nora95853908) reported
@JonnyHTown @Fidomobile Also, I've been a loyal customer for a few decades and I'm seriously thinking of switching. This is really bad , not even on bill is clear what they charge for. Very disappointed.
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RJ 💜
(@RJ867064) reported
@Fidomobile How do I file a complaint without going through your circle with customer service? My next alternative is to just post your horrible customer service on all the social media platforms and just have people make it go viral.
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starktony97560
(@SYEDNAQVI007) reported
@Fidomobile @FidoSolutions Why My account application is not working, when i need my 5 extra data hours at that time application will not work but when it comes to bill payment then it will work why thé hypocrisy ?
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FabulousFearlessFit
(@FabulousFit40) reported
Is @Fidomobile ‘a whole website down?
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Vivian Krause 🇨🇦🍁🇺🇦🌻🇨🇦
(@FairQuestions) reported
@Fidomobile Hi, I need to speak to a real person at FIDO. Any chance you can help? I’ve tried this # 1-888-288-2106. I can’t seem to get to speak to a person at that number. Maybe I’m missing something?
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nyssa m
(@nyss22) reported
@NAVJOTK68464322 @Fidomobile @FidoSolutions I'm never one to resort to complaining online but I am disgusted with fidos billing practices. I have been a loyal customer for 20+ years and suddenly a late payment is hit with $2 daily interest. Loyalty means nothing to this company.
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Vanessa Mulvey
(@djpinksky) reported
@Fidomobile after being a loyal customer for 6 years I am so beyond frustrated with the service I have received continuously for the last two years. This is going to be a long one but I’m fed up. January 2019 - YOURE company calls me to offer me a new phone and plan, everyday
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SHYUNATOWN
(@shyunatown) reported
So @Fidomobile help me figure this out. I am given 5+ extra hours of data but let’s say I run out of my own data and try use that data, it doesn’t let me cause I don’t have anymore data and it doesn’t work on wifi…..Sooooo how does that make sense?
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Prince Harry (Not Real One) 😂🇺🇲
(@HardikPatel911) reported
@DesignIsabelle @Fidomobile That's how a wireless carrier should treat their customers so they can continue using their service.
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QUEEN D
(@hoelationships1) reported
Worst company ever !!! If you are Canadian please end your contracts with @Fidomobile @FidoSolutions
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Priyanath Dan
(@PriyanathDan1) reported
@FidoSolutions @Fidomobile I am not getting any attraction from Fido for the case # 272337, I have followed up, still no issue. Please look into this urgently.
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Vanessa Mulvey
(@djpinksky) reported
@Fidomobile me - ONE WEEK PRIOR was expired and not available and the phone I was suppose to get was no longer on sale and 2X the price. After +20 phone calls over weeks, disconnected calls - I finally went down to a kiosk and they had no account history of any of this. To make
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Ahmet Danismaz
(@thelostlaz) reported
@FidoSolutions I lost approximately $500 in 2.5 days, is @FidoSolutions @Fidomobile willing to pay my lost. By law, company suppose to have back up power, unfortunately they dont give a damn about whats been happening.
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P.A.
(@Celedora) reported
@Fidomobile Chat support promised an offer (have transcripts as proof) that your company is refusing to honour. #FidoLies
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Stanley+Starbucks
(@zhangami) reported
@Fidomobile @FidoSolutions NO FIDO!! Fido promised giving me 5G more data without extra charge, while changed my plan with higher rates, without informing me, charged me $50 more every month. I am new customer since January, this is really disappointing. Will change provider.
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fakoua
(@fakoua) reported
@Fidomobile voice mail access code issue today? Can't access my voice mail even after reset.