Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (27%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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S
(@shawn47296429) reported
@Fidomobile @FidoSolutions @RogersHelps FIX YOUR ****
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stephen albert
(@stephenalbert11) reported
@kolga @Fidomobile My service has been on an off all morning. Some businesses cannot connect to their credit card payment system.
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Shao
(@cz15n) reported
@Fidomobile Hi guys, in k3j5r8 area , I am experiencing a very poor and unstable mobile service atm. I can barely make a phone call (take long time to connect) and I cannot get any message. Can anyone take a look?
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آزی آزبورن
(@aziazi2020) reported
@maryam_adeli @Fidomobile I’ve heard that Rogers is not working properly...
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نکا جیا دیوا
(@echobalance) reported
@Fidomobile network is still down
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Anil Thota, MBBS, MPH
(@thotaster) reported
@Fidomobile No cell service since this morning :/
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile @Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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cut soap for me bro
(@x_fvmi) reported
@FidoSolutions @Fidomobile you guys having service issues around Kitchener? My phone is out of service on a “Monday morning” can’t dial out, I have missed meetings. No one sent a notice out, I have restarted my phone countless times
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#FTBLILBOOTY
(@__Liyaah) reported
@Fidomobile listen, my phone bill is way too high for me to not have service for no reason.
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Ⓜ️🅰️®️Y🅰️Ⓜ️
(@maryam_adeli) reported
I can't make any phone calls and have no internet. Earlier this morning I could send some text messages but it fails now @Fidomobile and @Rogers both have some technical issues I guess.
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SD💞
(@____Shaan) reported
So @Fidomobile you guys didn’t think to inform ur customers through email of something that the service is down ??
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile @Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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exploit.mtl
(@ExploitMtl) reported
Complete Service Failure from #FIDO and #rogers in Toronto area. @Fidomobile . Any timeline for resolution.
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Thiruvarutchelvan
(@chelvan8) reported
@Fidomobile my phone is not working. I’m trying to make phone calls. But calls getting dropped.
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Thomas Egon Zobiak
(@zobiak5) reported
Shame on @Fidomobile , 6h wasted, no income made due the cut on internet services. Not able to drive my Uber because of cut on internet! Try approach with representative and manager with out any solution!!!! Hope to find more drivers facing some issues, and take some actions!!!
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Chetan Kalani
(@ChetanKalani) reported
@Fidomobile is there any service issue in L7A area . We r getting no signal.
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NexToronto Web Design
(@nextoronto) reported
@Fidomobile I can't make calls. Any idea when the service will be up again?
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Ahmed Al Kurd
(@ahmedalkurd) reported
@Fidomobile we are out of covering in Milton since yesterday!!! Any help Fido ?!!!
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Abdalbagi Mohamed
(@abdalbagi_) reported
@Fidomobile you should give us all credits for however long phone service is down.
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile @Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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Bananatoffee
(@Bananatoffee1) reported
@BobbyGarabet @FidoSolutions @Fidomobile If you contact support they're gonna gaslight you into thinking it's your fault lol they legit kept telling me to restart my device
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Patty C
(@pattycake91) reported
Trying to communicate with @DunnMoney12 during a @Rogers & @Fidomobile outage is proving to be equal parts hilarious and frustrating
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S.
(@sssuccessful) reported
Fix tf up!!! @Fidomobile
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Cassie
(@Suigeneriscass) reported
Wth is going on with the service @Fidomobile @Rogers ???
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nidelle
(@nidelle_loves) reported
@Fidomobile fix up
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Jessie Bull
(@jessie_he8021) reported
Is @Fidomobile service down in Guelph Ontario?? I have no service 😭
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DonRonDon
(@_DonRonDon) reported
@Fidomobile Are you currently having server issues? I live in downtown Toronto and have had no signal all morning.
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Jibin B.
(@jibinbabyv) reported
So disappointed with @Fidomobile ! No services since the morning. It has been hours, but no ETA for a resolution.
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trish gibson
(@gayrainbow) reported
@Fidomobile any news on when service will be restored?