Fido Outage

@Fidomobile I am having a horrible experience ordering a plan with phone from fido. I have been your customer for more than 4 years and this is not the service I deserve.

@Fidomobile is literally the most disrespectful phone company. After waiting on hold for 45 minutes, they had the nerve to hang up the phone call on me after saying hi.

To my surprise, the account was cancelled instead of moving it even after sending me the new service agreement. Standing ovation to such service @Fidomobile

@Fidomobile i had made a simple request of moving my internet from one address to another and its been 4 days and i am still without internet even after getting the confirmation. 10hrs on the call in total with your customer support, tech support, supervisors and yet no progress

@Fidomobile is your home internet service down in Aurora ON? No service for last hour.

Why has @Fidomobile @FidoSolutions network been so slow the last few days? My data has been so slow and doesn’t even connect.

@PatWhite1984 @Fidomobile I've switched my phone to use GSM only and it seems to work, but it's slow. Hope they resolve this soon.

@Fidomobile Fix your mobile app and for God’s sake, do some compatibility testing, please.

@Fidomobile you guys should be putting a notice letting people know about the system wide outage for Mobile Data….just spoke to a CR on the phone.

TIL @Fidomobile customer service is non-existant

**** you @Fidomobile for being a **** company that comes after an old loyal customer 4 years later for a supposed outstanding bill.

When i complaint them online and they said we can’t do anything about it. Pathetic service. Moreover they said you can use our sim for 14 days. But it isn’t working too. I switched from rogers to fido and now i end up having nothing. 3/3 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/3 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/2 @Fidomobile

Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. @Fidomobile

@Fidomobile : Is it a kind of fake offer to get attention of the user? I had to finally pay $25 to add additional data to my plan to continue Data usage. This is absolute frustrating and not expected from Fido for such as me as a devoted customer.

@Fidomobile your contest for 1 free year of service doesn't work on my phone, always says that I already participated. #Mobile

@Rogers @Fidomobile @CRTCeng How is charging for roaming based on a calendar day good for the customer? Recently crossed into the states a half hour before midnight got back in less than 24 hours I was charged for 2 days.

@Fidomobile really needs to fix their stuff, there’s absolutely no reason I shouldn’t be able to use my Mobile Data for over 12 hours. This company has been going downhill the past 10 months. First calls start dropping like crazy now this. What’s next ?

@Fidomobile Your agents Abdel and Himanshu need a basic 'Customer Service 101' training. Was looking to sign up with Fido but live chat experience was so bad... Such a waste of time as they did not even properly looked into my query #fido #badexperience

@Fidomobile Your support informed you're increasing the bill for all customers. But not telling why. Are you increasing because of "supply" issues or providing anything new? BTW, your call drop rates are increasing monthly; shouldn't that bring some price reduction?

Bad Service. @Fidomobile I have been with them for more than a year. They billed me 144$ this month(after referring to my friend) and gave me under service(they say it's an app glitch). support takes a min of 1 hour of my time. I am not sure if I should stick to you guys anymore.

@Fidomobile Hello @Fidomobile There was no resolution to my issue when i go to private chat they asked me to send again and again my email id mobile number and authentication, even they have full chat history of my issue but every time i have explain the issue. it's very frustrating

@Fidomobile Loving the customer service already! DM sent

@Fidomobile probably has the WORST customer care support in the industry. If I wasn't locked in at such a good rate, I'd switch providers. If you're looking for a provider, try the majors. They're not that much more expensive.

@Fidomobile Returning equipment service needs improvement. Already returned equipment at AUTHORIZED store and due to their technical glitch or untrained store staff, we are suffering to pay a big amount.

@Fidomobile I can’t believe it. I bought a $40 SIM for 8 GB last Fri & got my first invoice this week. Surprisingly, They were charging the Set up fee WITHOUT ANY EXPLANATION when I bought it. SURPRISED to see the $103.77 invoice. I’ve NEVER EVER EXPERIENCED this!!! #fido #sim

@Fidomobile I have been a loyal customer of Fido since last 2.6 years. Since last week I am trying to get a new phone from your company reps are just making a fool out of me.I guess now it's time to quit Fido services and look for newer (more caring) service providers.

@Fidomobile The billing process for Fido needs to undergo a financial audit. They are still unable to verify their system issue, therefore they are creating a bill for an account that has been cancelled and requesting the device price for a returned gadget.

@Fidomobile hello pls help I received a refurbished phone but I can't open the SIM card tray - I did not receive the tool to do this but Im trying with a safety pin and it's not popping up (Samsung Galaxy S20)