Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (36%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster and Prince Rupert.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Phanktotank
(@shewmih) reported
@Fidomobile my home internet is out since 5AM on July 5. I still dont have internet on July 6. Customer service said that it was scheduled for maintenance until 6AM on July 6 but your team has stopped updating status at backend since 8AM on July 5 #fidointernetoutage #fidooutage
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Harish Kumar
(@HReddy1107) reported
@FidoSolutions @Fidomobile I need 6 months bill credit for the outage..I have to get new bell connections to do my work .. I don’t accept 1 dollar credit from fido..for me both home internet and cellular was out .
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Sonia MUNIR Omer
(@SoniaMUNIR18) reported
@theimmi_pro @Rogers @Fidomobile I hope they have an explanation an this never happens again
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Jason Bull
(@Kardenman) reported
@Fidomobile It says I’m connected and I’ve checked my account which is also good but internet is not working
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Jas_ra
(@JaskamaldeepM) reported
Still don’t have any signal for fido home wi fi . @Fidomobile #fidodown
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Adewuyi Brit
(@Adewuyi_shola) reported
We need to file a class action against @RogersBiz @Fidomobile I lost money because of their service outage yesterday
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RachelleB😊💕
(@RachieRachelle) reported
@FidoSolutions @Fidomobile It’s going off and on & it’s more off the cell service than on. Plus when I call out it goes to 3G. The internet doesn’t even work in my cell without wifi. It’s still very unreliable.
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Adam Lockett
(@AdamLockett34) reported
@blogTO @Rogers and @Fidomobile can’t just say ‘whoops, sorry about that!’ and move on. They need to clearly explain what happened and why. The damage to the economy went well beyond a small credit for the outage. How many died because they couldn’t call 911? #RogersOutage2022 #Fido
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Doubting *****...
(@GordonP52262388) reported
@Fidomobile would like to cancel fido...unable to contact on line...what is mailing address?...
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Doubting *****...
(@GordonP52262388) reported
@Fidomobile would like to CANCEL fido but unable to contact on internet...any message tried is rejected...
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Sandeep Kashyap
(@sandeepsakash) reported
@FidoSolutions @Fidomobile My home internet with Fido is still down.
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Marissa 🦩
(@MarissaOchsner) reported
Hey @Fidomobile why dont I have any mobile data access even though it says I still have many GB remaining in this billing cycle? Service is back, data is not.
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Lou Tilofa
(@UncleLouPlays) reported
@chatrmobile Are you guys @Fidomobile now or are you drunk pal? Crossed signal, I get it. That's why I never went to @chatrmobile. Very meta advertising. CHATR WE DONT DO IT RIGHT IN ANY WAY. 🤡
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Lexi Lyfe
(@KweenLexiLyfe) reported
@cssoz @Fidomobile @Rogers There was an outage Canada wide some people got their internet back but some of us just got it back now
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MaxiMili
(@MaxiMil93676156) reported
Conclusion of the @Fidomobile Scam. Wasted an hour of my life with the worst agent and management I’ve ever spoke too… was told to go in store to have the agent call them to ask for the same credit and waste my time on my day off… Will be porting out based on Principle.
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Jason Bull
(@Kardenman) reported
@Fidomobile Is there some kind of issue with the internet? My mobile internet is not working for several hours now
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AhHegab
(@ahhegab) reported
@RogersHelps We need to understand what happened and how it happened! How a mobile service like @Fidomobile disconnected because of internet cutoff? Unless it’s internet network !?what kind of infrastructure is this? #canadawide #internetdown @ONgov #rogersoutage we need answers!
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K
(@popthathood) reported
@FidoSolutions @Fidomobile Still no internet or cell service
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Phanktotank
(@shewmih) reported
@Fidomobile b/c of your two day internet outage I have to reshuffle my meetings as I wfh. This is just preposterous!! #fidodown #fidooutage
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Bella oceanne
(@Bellaoceanne1) reported
@Fidomobile thank you to sent me an invoice of $1200 for a product you never give to your customer
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Grizz
(@DRex88) reported
Shoutout to @Fidomobile for turning their backs on a 15 year customer and not standing behind a defective phone because I missed the grace period by 2 days #atyourside my ***
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Spirited Away 👹
(@GiveManNuffBun) reported
The inconvenience this network outage brought isn’t worth your meager $2.00. @rogers @FidoSolutions @Fidomobile
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Timi TV
(@TimiTV4) reported
@Fidomobile why must I continuously be hung up on when calling fido help line and directed to talk to jack helps which is a bot and wait in line to chat? Why cant I talk to a live person? This is ludicrous!
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ROF
(@RuairiOFarrell) reported
@Fidomobile @Tradgik_ Don't worry guys! They've assured me they will credit me 4 dollars for this... Absolutely ridiculous. They still couldn't explain on the phone why or when this will go back to normal. They couldn't tell me what the issue is.
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Lucien M
(@cssoz) reported
@KweenLexiLyfe @Fidomobile @Rogers Wait it is too slow or what? I isn't home to test
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Karyl Factora
(@KarylFactora) reported
@Rogers @Fidomobile No need to reply but just so you know, a lot of us lost our work hours because of your outage. A lot of us rely on those hours to pay bills. How incredibly careless of your business.
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Smooth sense
(@Smooths92727686) reported
@Fidomobile On with chat so called expert ONE HOUR and Still no resolution. they say they will transfer to tech support. STILL WAITING! WTF? fido how long does it take to transfer someone?
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Leah 🦔
(@TheLeahDay) reported
All the folks @Fidomobile customer service have been amazing to talk to, super friendly and helpful. But holy hell, when you leave a mobile company and then come back to that company it causes some weird problems.
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Kavish Nursimulu
(@LeKavish) reported
@FidoSolutions @Fidomobile @Fidomobile - almost 5AM and still no service in Mississauga...23hrs and counting.
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Devang Desai
(@realDevangDesai) reported
@FidoSolutions @Fidomobile Got Fido network but not getting OTP text message.