Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (29%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Fido Solutions
(@FidoSolutions) reported
@A79Amir @Fidomobile Hey @A79Amir, To help Canadians stay connected to loved ones, effective immediately until October 17, midnight, we’re waiving long-distance and SMS charges from Canada to Iran. -Lony
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Matt Stafford's Left Arm
(@RamsHouzz) reported
Who are these magical people that win all these prizes with @Fidomobile ?? Do they exist? I've literally had them forever and never won anything.
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alice⁷ ✧ goddess mimi
(@enbyfemkoo) reported
ayo @Fidomobile I never got compensation for the outage that left me unable to work 🤔
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CryptoListener
(@CryptoListener0) reported
@Rogers @Fidomobile @chatrmobile Hey, thank you for you support! Is there any limit? Like for an hour phone call, you waive it all?
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Kapsicum
(@kapilrautela) reported
@Fidomobile Is the internet down ? L5A area? Its been 1 hr already
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Bee Mash
(@nysssbee) reported
@Fidomobile Hi, you crew in Live Chat CAN NOT confirm this feature. So who can verify waiving the costs? your bill is not live too? any suggestion? I have been told by Fido Customer Service Rep that they have not received such an update !!!!!!!!!!!!!!!!! #MahsaAmini
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brandon gassi
(@BrandonGassi) reported
@Rogers @Fidomobile @chatrmobile How about you waive my bill for 6 months? Second time in 2 months you’ve interrupted service. Both my business has suffered, and my personal phone isn’t working. You guys are a **** company. You still get your money!
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HamidZaremohazabieh
(@zaremohazabieh) reported
@Fidomobile Thank you Fido! I was told that I have to call fido customer service so that they active a service for me before call to Iran. Is it correct?
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Maria G Yates
(@mg_yates) reported
@Fidomobile we're in Europe and my partner has lost his phone. Need to cancel/stop plan. can you help please?
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Aida Nalbandabbasi
(@AidaPashmak) reported
@Fidomobile It is 8 years that I am a Fido customer. Right now there is a protest for #Mahsa_Amini in Iran. internet has been cut by government. 10 days I don't have any news from my family. Kodo made free calls to Iran till 14October. Would like to know what Fido will do for loyals like me.
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Karishma Sharma
(@karrysmatic) reported
@Fidomobile I need to talk to someone about my bill it’s higher than usual . I am not able to get through customer care . Pls help !
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Farshad Tehranchi
(@fredtehranchi) reported
@Fidomobile You could have done what #telus and #koodo have done by making the calls and texts free to #iran at this point of time. you lost many people's trust by Internet outage few months ago and it could be a tiny step to make that up!
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Karishma Sharma
(@karrysmatic) reported
@Fidomobile I am extremely frustrated with your service . There is no way to talk to a real person . I need someone to assist me asap or I am shutting my account ! #horriblecustomerservice #fido
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gelickishi
(@gelickishi) reported
@Fidomobile @FidoSolutions Unbelievable! I was trying to call for support, and I’m #90 on queue! Gosh, and they are the phone provider!
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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Carly Chalmers
(@carlyjchalmers) reported
@Fidomobile Called customer service and was told to schedule a callback using a link sent by text. Requested it twice, no text has arrived (it’s been 30 mins).
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Aarya
(@Aarya_Sandhu) reported
@Fidomobile Your network is too poor in Glace bay, Sydney,NS. Please do something?
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Yalda
(@leviiiackerma) reported
@Fidomobile Hey Fido, how about you making calls to Iran free for the time being since they have shut down the internet, we can’t talk to our families and we’re worried about them
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Lisa zhou
(@Lisazhou18) reported
@Fidomobile @FidoSolutions today our home doesn't have internet service, is it still in repairing?
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Waleed
(@Waleed588514632) reported
@Fidomobile An old customer with you and I did not benefit from any rewards or discounts on bills and I have three lines
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Keyvan
(@keyvan_golestan) reported
@Fidomobile @VirginPlusCare need your support too
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Esh Nemati
(@eshnemati) reported
@Rogers @Fidomobile @chatrmobile Spent 5 minutes on the phone with my parents before my balance reached zero! Now been waiting on the phone for more than 40 minutes on the Rogers customer line to ask why. Thanks a lot!
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ꫀꫝડꪖꪀ
(@ehsanext) reported
@Rogers @Fidomobile @chatrmobile Thanks for your support #MahsaAmini #IranRevolution
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HSY
(@hsaadaty) reported
@poopoosh @Fidomobile and @Rogers also waved the cost of long distance call to Iran .Thanks for their support🙏🙏🙏 #مهسا_امینی #mahsaamini #زن_زندگی_آزادی
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Dao
(@Linashi07) reported
Why is @Fidomobile taking forever to respond? I've been waiting for an agent to help me close my account since 3pm today.😤
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🏴Rouz🏴
(@iamrouzi) reported
@Fidomobile Please do support the Iranian customers, like Telus and Koodo, waive all long-distance charges, including calls and texts, made from Canada to Iran.🙏🏻🙏🏻 #MahsaAmini #مهسا_امینی
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Yahya Marei
(@YahyaMarei4) reported
I spent two hours waiting on the phone for @Fidomobile customer service to answer. unbelievable
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Babak Foroughi
(@bibbob81) reported
@Rogers @Fidomobile @chatrmobile It’s official but their problem is they didnt not inform their customer service agents, lack of communication inside the company
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Iman
(@imandkh) reported
@Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی
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day dokhtar
(@outlander75) reported
@Fidomobile I am sure you have heared koodo and telus has made calls to Iran free of charge. As fido client for 8 years I expect you have the same policy and support your clients. People do not have internet and we are worried about our loved ones .thanks