Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.

City	Problem Type	Report Time
London	Internet	12 days ago
Deep River	Phone	12 days ago
Ottawa	E-mail	13 days ago
St. Catharines	E-mail	16 days ago
Vancouver	Internet	16 days ago
Toronto	Phone	22 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vishal arora (@arovishal) reported 4 minutes ago

  @Fidomobile It has been exactly 9 days since I joined Fido and I am already thinking to switch.First called tech support to fix the speed. Today when I saw my credit report I was surprised to see Fido did two hard checks without my permission! BEWARE new customers

• 
  Mike Stankowitsch (@mstankowitsch) reported 6 minutes ago

  @Fidomobile I am trying to login to my account and it keeps saying it is temporarily unavailable

• 
  Elaine Hoekstra (@ElaineHoekstra) reported 9 minutes ago

  @Fidomobile I have been on hold over 30 minutes. Please make it stop. The pop music has looped and I am ready to switch carriers. WTF

• 
  Kevin (@sierralad) reported 11 minutes ago

  Switched to Fido, get told our total bill would be $107.35 after taxes. First bill? $362.84! **** ALL THE WAY OFF, @Fidomobile.

• 
  Harshul Patel (@HarshulPatel123) reported 11 minutes ago

  @FidoSolutions @Fidomobile I don’t think you care enough for your customers. There wasn’t any follow up since I had conversation with customer care and got nothing in return as a solution.

• 
  Proudblaster3 (@proudblaster3) reported 13 minutes ago

  @Fidomobile Why is @Fidomobile network getting bad in Brampton every passing day.

• 
  Harold L. Garroz (@haroldlgarroz) reported 14 minutes ago

  Well, my @Fidomobile store doesn't have the phone I want, and the online store is not working (at least for me it freezes right on the "Place Order" button). I'll take this as a sign. (Though I don't know if the sign is to keep my current phone or to switch providers)

• 
  Jake (@jakeaneo_) reported 21 minutes ago

  @Bell and @Fidomobile both your networks are **** i cant make calls or recieve em (fido) and when i do a zoom call for work the wifi ****** drops (bell) 😡 not the ****** first time for both

• 
  2turnt🍵 (@spicypham) reported 21 minutes ago

  @Fidomobile I have Fido 150U and it’s sooooooo slow.

• 
  Bryanne (@Brunmigillan) reported 22 minutes ago

  @Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell

• 
  r/CFL on Reddit (@cfl_reddit) reported 26 minutes ago

  @DarshanVancity @Fidomobile Sometimes you gotta do what you gotta do to support your team

• 
  PYO Accessories (@pyoaccessories) reported 30 minutes ago

  @Fidomobile to make matter worse as I am currently waiting on hold, who thought it was a good idea to have that awful playlist. You think your customers want to be serenaded during long wait times.

• 
  PYO Accessories (@pyoaccessories) reported 34 minutes ago

  @Fidomobile The default wifi that was provided to me is no longer working. Its 2021 and just imagine what its like not having wifi for 10 days out of the month. Can you please explain how I pay my internet bill every month and this is the type of service I am receiving.

• 
  Thomas Muhlhausen (@TMuhlhausen) reported 36 minutes ago

  @chatrmobile @Fidomobile Chatr is HORRIBLE and bills every 28 day period rather than a full month I was curious as to why my dates kept changing. Now I'm trying to contact them through their app and it only leads to twitter or Facebook :/ not very professional and extremely shady without receipts

• 
  Riel Hahn (@RielHahn) reported 39 minutes ago

  @Fidomobile Hi - there's a charge for roaming to US on my bill and I haven't left Canada. Can you help?

• 
  ro (@RumWeazley) reported 39 minutes ago

  Im going to sue @Fidomobile some day i know it, you have the worst customer service and the most deceiving sales people

• 
  Kevin (@sierralad) reported 43 minutes ago

  @ERMALLERMA @Fidomobile Garbage and ripoffs like this are why I don't do pre-authorized payments.

• 
  Jeannie Patano 🇨🇦🇵🇹 (@jeanniepatano) reported 44 minutes ago

  @Fidomobile Why don't you offer family shared data plans? Fido has really gone to **** since Rogers took over. No more fido dollars, no more free phones on 2 year contract. Now to upgrade your phone you're required to change your current plan. 21 years with fido. Time to switch.

• 
  RNJtech20 (@RnJtech20) reported 44 minutes ago

  @chatrmobile @Fidomobile YOU GUYS NEED TO GIVE ME MY SERVICE THAT I PAID $50 FOR, I NEED THIS FOR MY INTERVIEW, OR MY COMPANY IS GOING TO COST ME MY JOB AND TAXPAYERS MONEY.

• 
  KayEl_Naushera (@KayEl_Naushera) reported 48 minutes ago

  @Fidomobile So Fido aka Rogers still continues to provide a service loaded with call drops and frequent data dis-connectivity.... Makes me feel as though I am living in a remote jungle.

• 
  Jim Kost (@Photoplasia) reported 49 minutes ago

  @Brightstar - your replacement of my broken @Fidomobile phone was easy to book and prompt - so why did you send me a cheap third party charger and cable that fell apart on first use? Do better.

• 
  Absolute Decadence (@ChelseyInaAnne) reported 49 minutes ago

  @Fidomobile @FidoSolutions your internet is down in Brampton....

• 
  PYO Accessories (@pyoaccessories) reported 51 minutes ago

  @Fidomobile to make matter worse as I am currently waiting on hold, who thought it was a good idea to have that awful playlist. You think your customers want to be serenaded during long wait times.

• 
  chumeister (@chumeister2011) reported 51 minutes ago

  @Fidomobile You emailed me a survey twice since I left Fido asking why I left. The link to start the survey is broken..... That's one of the reasons I left

• 
  Movai (@MovaiLVP) reported 51 minutes ago

  @Fidomobile why is it nearly impossible to get a hold of customer service? What happened to the Fido call back option?

• 
  PYO Accessories (@pyoaccessories) reported 52 minutes ago

  @Fidomobile your internet service is horrible my modem has been down for 3 days. Your wait times are more than ridiculous. I have to wait an hour to speak with someone.

• 
  Md Abrar (@Abrar_van) reported 53 minutes ago

  @Fidomobile I don't have service on my phone since yesterday, what's going on?

• 
  Elle Waste (LoriAnn) (@ElleWasted) reported 54 minutes ago

  @Fidomobile can you assist me in figuring out why I can use my phone for everything EXCEPT getting calls and making calls today? Since 11am at least #help

• 
  Mad Ask (@sharktatoe) reported 57 minutes ago

  @Fidomobile Been a customer for a long time, me and my wife, plans coming to an end soon. Who do I email about a couple new phones and plans, since I have been a customer for a long time I expect a special deal, not the advertised ones.

• 
  Pamela C (@mmmmmmcoffee) reported 59 minutes ago

  @Fidomobile I am really disappointed with your customer service. We’ve been working on a new account opening for weeks. We’ve had nothing but trouble. And your hold time for customer service is a joke. We’ve wasted hours.