Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Karan Keswani
(@iamkarank010) reported
Worst customer service @Fidomobile 👏🏻
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Citizen
(@CITIZEN_GUJ) reported
@Fidomobile I was offered a special plan (and my choice of the financed phone online) by winback and then by twitter team. Based on that promise I switched from Freedom to Fido but now one of your representative here is telling me that the promise can't be fulfilled. Pls help.
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Tom George
(@speedbird) reported
I'm in downtown Winnipeg and on @Fidomobile I'm flipping between 3G and 2 bars of LTE and data is cutting out. Had other problems with FIDO's network from Barrie to Port Dover. It's 2021 Fido and it's not like you're a discount network.
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GPITMAN
(@derekbowen) reported
Come on @koodo why beat around the bush. If an existing customer calls and says they can get a better plan @Fidomobile for the same price just give them the deal, even more so when the spouse got the deal without a problem 4 days ago. #failing customer service.
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T Skomro
(@tskomro) reported
Oh @Fidomobile your help desk is awful.
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valeries unfiltered thoughts
(@valc_61) reported
holy **** the @Fidomobile app is ***. i’ve been trying to log on for the past two weeks and it won’t work.
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Chris Rumig
(@ChrisRumig) reported
@Fidomobile your service is brutal for 45.5 degrees North -79.9 West..most times all weekend NO service in an area that should be LTE coverage.
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🌻Abigail loves JBJ
(@ilovewattpad26) reported
@Fidomobile Hi, I don’t know what’s wrong but I don’t have any cellular service since last night at 8. I’ve reset the network settings, restart and airplane mode but it still doesn’t work.
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Taylor James Bertrim
(@BertrimJames) reported
@Fidomobile honestly did you just send me an email saying how "it's hard times and fido wants to help" thrm younthteat to cancel my fido account that's never been canceled in 10 years.... I will be done with this junk service by next year.
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Citizen
(@CITIZEN_GUJ) reported
@Fidomobile After so many tweets, screenshots and waste of time. I am offered $120 credit that makes the 24 months $5 discount. I am feeling like a beggar. Am I a Beggar to you @Fidomobile ? Is this how you treat other customers? Or its just me? #unfairTradePractice
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Sunny
(@Sunnysuntez) reported
@Fidomobile @FidoSolutions Care to explain?? Your agent,ambassador or whatever, promised me sth on the phone, he made the contract, but when I recieved the contract there is sth else written on it! Now I am forced to pay more (because you lied to me), and customer service is not fixing my problem!!shame!
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Mehak
(@Mehak0401) reported
@Fidomobile U changed my plan without giving me any notification. I had certain free international call minutes and now I can't see them in my plan. You have charged me for international calling in the last billing cycle. This is unfair! Share email ID where I can put a detailed complaint.
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Mom Off Duty
(@MomOffDuty_CDN) reported
Is the @Fidomobile website down today? Or is it just my account?
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Salman saliya Munshi
(@Saliya_sallu) reported
@Fidomobile Fido scam. I used Fido since 2 year. From now on (January 2021 to till date ) Fido charged me long distance minute. For the matter of fact I never used any long distance minutes. Still Fido added 15$to 20$ every time in my billing cycle. It’s not a good strategy Fido.
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shaaqolaan
(@livingburrito) reported
Yeah i think it’s time to cancel all my lines with @Fidomobile
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Benedict Ling
(@iceman0125) reported
@FidoSolutions @Fidomobile I tried returning phone after 1 day and was refused?!!!! WHY?! 😡Need help, please.
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SomewhereFarAway|°•
(@TinaLuvy) reported
Is it my phone or is it @Fidomobile I keep getting "couldn't send message" but i do have service. It has been doing that for a while now. Did all the update ect
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Anne MacDonald
(@Canuck1949) reported
Very upset with @Fidomobile account for charging me $30 roaming charges for 3 text messages. Never had this happen with a telecom company before. I will be buying sim card for new country from now on.
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Alice Jen
(@asjen) reported
@FidoSolutions @Fidomobile : My husband, who has a phone with my Fido plan, was out walking earlier night (in Toronto) when he got a text message saying he activated roaming service in the US. But he did not and was not in the US. Any idea how this happened?
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Pamela
(@CuratedbyPamela) reported
I have been relentlessly harassed by your billing department after cancelling my phone service @Fidomobile - you are a terrible company. I'm hopeful to be the next article in a long line of great journalistic reporting about the mess that is the monopoly of cell phone carriers
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Albert Feghaly
(@albertfeghaly) reported
@Fidomobile is not what it used to be anymore. I see myself forced to end a 7-years-old service from Fido because, apparently, a Fido agent misinforming a client and the client acting on false information is now the COSTUMER'S fault.
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Edwin Takahashi
(@TakahashiEdwin) reported
@Fidomobile If Fido is going to unilaterally alter its end of the agreement (referring to above) then I would appreciate at least having the option of cancelling service from the web.
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Twitali
(@Twitali4) reported
@Jaspree99730036 @Fidomobile Their customers service sucks 😤
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Rutvij
(@Rutvijknows) reported
@Fidomobile I am really disappointed when y’all registered an “illegal” charge on my account tagging it as a long distance charge. I’m not gonna pay for something I haven’t used. If you can’t fix this breach, I’ll pull the plug from Fido.
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Albert Feghaly
(@albertfeghaly) reported
@Fidomobile After discussing the issue a second time with Fido's agents, got to the same conclusion as the first time: Fido's policies completely prohibit their agents from using empathy and assess situations on a case-by-case basis. This is unjust, callous and wrong. Exploring alternatives.
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Heather Woodyard
(@puffingrrl_h) reported
Hey @Fidomobile what's going on? I haven't been able to make calls. Your site says there's no issues but I've had them all day in both Kingston and South Frontenac.
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Fido Solutions
(@FidoSolutions) reported
@TinaLuvy @Fidomobile Hmmm, does this happen if you send yourself an SMS? Also, how many signal bars do you have at the moment? -Claudia
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DD
(@DragonbornDrums) reported
So @Fidomobile has a Refer A Friend program offering both people a free month. Been going on since May (but I never heard a thing). I convinced Jordyne to switch to Fido, and the following night, I found out about the program from an email. Now they tell us we can't benefit. Wtf?
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SomewhereFarAway|°•
(@TinaLuvy) reported
@FidoSolutions @Fidomobile I have 4 signal bar No it seems to work find when i send myself a sms. I tried to delete the sms cache and i think it is working so far. Thank you Claudia and have a good day
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Citizen
(@CITIZEN_GUJ) reported
@Michyme1982 @Fidomobile That's sad. I can feel you. I am a new customer and I was ported from other network with a certain promise. After the porting they backtracked from the promise. I had to invest a lot of time and energy to just get what I promised before. (Even after having everything in writing)