Fido Outage

@Fidomobile Bought a used fido phone in June. No issues. Now it is blacklisted. Have text convo with seller saying the phone is clear, not stolen. Do I have any options here? I want to keep phone.

Used to tell everyone they should switch to @Fidomobile cause it was so great. Now I'm getting the worst customer service imaginable. Wild

Disappointed with @Fidomobile I've been charged for the devices although I returned them within 30 days. Since 2 months I am following up for the refund, everything executive says that it will be adjusted in next bill! Really should have though before switching to your network!

@Fidomobile I need to cancel my internet tech install tommorrow

@Fidomobile Your support guy did nothing and has not got back to me for 30 min. Do I have to buy a SIM card or new phone and contract with a carrier that cares?

@Fidomobile What does it matter when you discontinue peoples phones when they travel abroad. I paid extra for a comprehensive international package, and I can’t even make a phone call in the UK. Try letting people have their phone service instead of handing out prizes.

Hey @Fidomobile @FidoSolutions your internet sucks so bad and your tech "support" isn't very supportive

Hey @Fidomobile @FidoSolutions you're internet sucks and your tech "support" can't really help.

@Fidomobile Why do you guyz take such a long time to refund customers money?? Its been a month since service was canceled and still cheque not recd WOULD U ALLOW IF CUSTOMER PAYS BILLS AFTER 3 TO 6 WEEKS AFTER BILL GENERATED???

@Fidomobile Can't wait to transfer my service away from your garbage. You guys are ripping off my 61 year old mom and telling me you can't do anything.

@Fidomobile @FidoSolutions looks like its time to switch. Raised a complaint (#C170490831) on 10/10, NO resolution yet but internet speed has gone down from 200Mbps to 50Mbps. 👏👏

@Fidomobile I spent 15 minutes on hold, finally got through to a member of staff, he said he was just collecting some information about my account, another 10+ minutes waiting, nothing & then I get cut off!! I have left Canada for now so I want to cancel my contract

@Fidomobile The internet of fido is worst it suddenly stops working. I am stick your service because of the contract for the phone.

@Fidomobile your prepaid support is pathetic. your executives dont know details of the plan. Help !

I have had the most painful experience with @Fidomobile after being a customer for YEARS. Super disappointed

Save yourself from @Fidomobile . Will call you multiple times to increase your data and when you do, will never let you reduce it. So many hidden clauses and costs that they will slyly never inform you. #worstcustomerservice #banfido

What is @Fidomobile doing? Hidden cost that no one informs you about? No flexibility in data plans? No clarity on the contract? So eager to get customers on board but the worst experience after that. Have lost so much money only in the last 3 months of onboarding.

@Fidomobile Trying to get some help and I’m running in circles. AskJack isn’t available, customer service isn’t available at all - how can I get assistance for a compromised / hacked phone?

@Fidomobile I can’t access wifi calling even tho I recd and email saying it was hooked up. Help!

If you are a @Fidomobile customer, I advise you not to pay for device protection from @Brightstar, now called 'Likewize' - worst service ever. Don't answer support requests. Charged me for a phone I returned. Totally useless.

@Fidomobile my serivce is down....

@Fidomobile the worst company I’ve ever experienced with 30 years on this earth. If this is how you treat customers who pay their bill, I can only imagine how you treat others. Disgusted completely

@Fidomobile @FidoSolutions Zero customer experience and trustworthy retail stores. Bought a sim from Fido Pearson, asked for data and international calling. Retail store forgot to add a long dist addon. I'm charged 1000+ now. Nobody is ready to fix it up.

@Fidomobile @FidoSolutions So now my internet is not fix, and i cant even contact the tech support please help

@Fidomobile @FidoSolutions Do you people hire disrespectful technicians? Literally no right of conduct speaking to a problematic customer?

@Fidomobile @FidoSolutions disheartened by misleading info from the agent who called to up-sell the plan. Resultantly, the bill came in for way too much than usual. Sadly, customer care staff cannot help! Ref: Call from Fido agent on 4th Aug.

@Fidomobile terrible service! Got scammed by your agent who called to upgrade my plan on Aug 4th but took away my existing free services & verbally confirmed they were still free! Nope,I got charged for using them now. False promise to upsell the product..

40 minutes on hold and my call gets disconnected before I even got a chance to speak to technical support @Fidomobile 😩

@Fidomobile @FidoSolutions waste of time n energy talking to customer care services. Different answers n no proper responses from agents.

Hey @Fidomobile @FidoSolutions is your network down today?