Fido service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (63%)
• Internet (29%)
• Total Blackout (8%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Vancouver, Mississauga, Toronto, Calgary, Swan River, London, Saint-Joseph-de-Sorel, Ottawa, Toronto county, Montréal, and Brockville.

City	Problem Type	Report Time
Vancouver	Phone	16 hours ago
Mississauga	Phone	24 days ago
Toronto	Phone	25 days ago
Toronto	Internet	29 days ago
Calgary	Phone	1 month ago
Swan River	Phone	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  richard breath (@richbreath420) reported 6 minutes ago

  @Fidomobile does not want to help customers

• 
  SM (@Sabisweet_s) reported 8 minutes ago

  @Fidomobile honestly so disappointed. Been a loyal customer for YEARS and there’s zero appreciation for long-time customers. No help, no solutions. Loyalty clearly means nothing.

• 
  Smitty’s Stake House (@SmittyStakez) reported 10 minutes ago

  @Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??

• 
  Nojan Emd (@EmdNojan306) reported 15 minutes ago

  @Fidomobile another week went by and my voicemail is still in French. No support from Fido. I have been placed on hold for hours

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 21 minutes ago

  Ever since you guys switched to the 5G network my phone barely works. Since March nothing works for me. I can barely receive calls, texts or even connect to a network when I need data. @Fidomobile why am I paying for a service and getting abysmal service ? Cancel my account !

• 
  iVu (@WhoCntrl) reported 25 minutes ago

  @Fidomobile I accidentally deleted my eSIM while switching phones. Now, I’m trying to set up a new eSIM on a new phone, but I can’t because I don’t have access to the old phone number. When I visit the store, they says there’s an issue with my identification. Can u help

• 
  Tom McIntyre (@Shuzeke) reported 28 minutes ago

  @Fidomobile Please help, I accidentally selected change plan on one of my numbers and now I will be charged to pay out my phone amount, it was an accident

• 
  آسمانگر (@eyesonsky) reported 28 minutes ago

  @Rogers @Bell @Fidomobile During the current internet disruptions, please help Iranians stay connected with their families by providing free calling services to Iran. Your support during this difficult time would make a meaningful difference. #DigitalBlackoutIran

• 
  PeeDee (@dejiadefila) reported 28 minutes ago

  @Fidomobile I have rang your office and the line cut off while attending to me but they never got back. I have requested a cancellation of my number but you keep sending me account billings. Why give customers 5-7 days before you reach out?

• 
  Linny (@IosonoLf) reported 31 minutes ago

  @Fidomobile Hello Fido - we’ve tried calling you three times now and we keep getting nowhere. We keep having to schedule a call to speak to anyone. Can anyone help us?

• 
  Chechimartinez (@chechimartinez) reported 32 minutes ago

  @Fidomobile @Rogers It has been impossible to contact a Customer Service person for either company Please DM as soon as possible

• 
  Vince Ltd. (@Vince_Ltd) reported 37 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Ronalda Jones (@RonaldaMJones) reported 38 minutes ago

  @Fidomobile hey FIDO! Bought the travels plan in Canada. Has not worked at all. JACK is of no help. No one answering the phone line….Help!!!

• 
  Sugar 🥰 (@mariam107) reported 39 minutes ago

  @Fidomobile you guys are useless oh. Someone is calling for help for something and all your people want to do is push offers of higher phone & internet bill, upgrade phone or get Mastercard. Couldn’t even help resolve my issue. USELESS!!!

• 
  Blair (@blairs1) reported 40 minutes ago

  @Fidomobile cancelled within 14 days of activating, was charged in full and no refund as promised - trying to call, it's saying my phone was lost/stolen. help.

• 
  🇺🇦 Anna Filina (@afilina) reported 43 minutes ago

  Clearly @Fidomobile wants to continue harassing me for money I don't owe. I guess I'll have to make a complaint to the consumer protection office. All this because they don't allow customers to report an invoicing bug, and no reasonable customer support. Incredible.

• 
  Dragon (@Carlosl68910473) reported 43 minutes ago

  @Fidomobile I will never use Fido again even after unsubscribing to their emails I did not want when I started my account they won’t stop harassing me I’m getting hundreds of emails every month **** you fido you pieces of **** 💩 it’s been years I’m done

• 
  Shrikant Gupta (@Shrikan15918909) reported 45 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider. #scam

• 
  connor (@_connorrr_) reported 45 minutes ago

  @Fidomobile I have tried to cancel my mobile data plan and the only way to do so is by calling. I cannot do this because I am not living in Canada anymore and the international number does not work.

• 
  Pete (@floofydoofbkup) reported 46 minutes ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  Sarah Anderson (@SpirituallyFam) reported 50 minutes ago

  After months of trying to resolve ongoing billing issues with @Fidomobile — including data overcharges that occurred while parental controls were active — I’m still waiting for a fair resolution. Partial credits don’t fix the underlying problem. Families deserve transparency and accountability, not exhaustion and confusion. Too many families just concede and pay because they don’t know how to fight back — allowing millions to be made off a faulty system. I won’t quietly accept that. A full reversal and goodwill credit are fair, considering the time, stress, and system failure that caused this. @CCTS_CRTC

• 
  richard breath (@richbreath420) reported 54 minutes ago

  @Fidomobile does not want to help any customers

• 
  Shrikant Gupta (@Shrikan15918909) reported 54 minutes ago

  @Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider

• 
  Vaibhav Panwar (@2vpvp) reported 55 minutes ago

  @Fidomobile I requested a call back from customer care, even after one hour of scheduled time. No one called me. What should I do?? #fido

• 
  Not Op Cue (@NotOpCue) reported 57 minutes ago

  @iFightForKids That's why I switched from @Fidomobile when they raised my price, cause the Ai virtual call in was so unbearable and you could not speak to a human same day. You had to book a callback for several days down the week.

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 57 minutes ago

  @Fidomobile sucks ! If you're with Fido consider switching service providers. I suspect this is Rogers' grand plan to poach Fido customers but they won't get me. I'd much rather go to a whole other provider! Don't DM me asking for my account number either. Just do the needful !

• 
  Jasmeet Walia (@JasmeetWalia10) reported 58 minutes ago

  @Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!

• 
  Vince Ltd. (@Vince_Ltd) reported 1 hour ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Vince Ltd. (@Vince_Ltd) reported 1 hour ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  I Don't PC (@Hendy111) reported 1 hour ago

  @Fidomobile why has it taken 7 phone calls so far, problem still not sorted out, for our Black Friday phone that never made it to us, was sent back to you, then cancelled and now you want to raise our monthly bill with no phone in hand yet. And we’ve been charged for everything.