Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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SpIky...omo owa omo ekun! 🇨🇽
(@Wurdz1) reported
Will that @Rogers and @Fidomobile mobile network has been down for hours! Imagine the income loss for those dependent on them. I can imagine using the transport app and suddenly you are left in a limbo.
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Eri Bastos
(@Ebastos) reported
Hum... @Fidomobile is having a bad day.
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திவா Thiva
(@thivakaran_) reported
@FidoSolutions @Fidomobile I had no coverage at all since this morning..this is frustrating service from nation’s best carrier hope they will take off this month bill!!
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Shiloh Sheridan 🇩🇪🇨🇦
(@ShilohSheridan) reported
So @Rogers and @Fidomobile is just prepping up for when all cell phones go down for good... going on 8 hours now...
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Prab
(@_bibi_G_) reported
I pay way too much for my cell service to be down for so long! Wtf is going on??? @Rogers @Fidomobile #rogersoutage
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B I N O Y 🏎
(@ThisisBinoy) reported
Brokerage account has two-factor authentication and each time I try to log in, it sends SMS on my phone. @Fidomobile @FidoSolutions is down since 12 hours and I can't access my stocks because of this ****** mobile service. No wifi in the world can help with this.
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Dull Jack
(@Deaner9051) reported
@Rogers @Fidomobile If mobile data and service is down, how am I able to still see my billing in the app? Why is this taking so long you ****** my whole day. Along with millions of others. We don't understand how this is not fixed. In the last decade this has never happened.
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Dhrupal Suthar
(@DhrupalSuthar2) reported
@FidoSolutions It’s not an intermediate outage. @Fidomobile it’s been a whole day. I know you guys are working so hard but we need the network to connect with people because in this pandemic this is the only way to interact with others. Please solve this asap.
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Hadi Naser
(@elhadi_attia) reported
@Fidomobile @MrsTtheECE1 Until now, no service. My entire job is my phone! I can't do any work and my clients can't get a hold of me. I lost my money. Fido should reimburse me for this loss and inconvenience?
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Jerrod McGuigan
(@JayWhyteMedia) reported
@Rogers These copy and pasted responses look so bad for you guys. I don't even have a Rogers phone, but because you own @Fidomobile my cell service is dead as well. No info, No customer interaction, no return of service. This is why Monopolies should be illegal.
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Adrian Vershinin
(@VershininAdrian) reported
@Fidomobile @Rogers you made me miss a critical medical SPECIALIST CALL because of your service outage! No heds up. No text warning! 15 years I have been with you! @TELUS you want it? #horribleservice #zeroaccountability
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damirX
(@bigchalupa) reported
@RogersHelps @Fidomobile @Rogers still no data or phone service since midnight
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Nicola DeSousa
(@desousa_nicola) reported
@FidoSolutions @Fidomobile Intermittent? Try complete outage since around 130am.. Phone also says I am roaming but have no service.
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Mr. Rautela
(@vivekrautela01) reported
@FidoSolutions @Fidomobile Any updates on service restoration? I am without any cell or data service for my 2 numbers from morning.
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Mary ✍🏻 P🧜🏻♀️
(@MaryPocrnic) reported
@Fidomobile I thought the whole point of having another line (a landline) was so I could have access to a phone when/if cellular service goes down? Landline is down too, so really no point. #rogersoutage
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Morons'R'Us
(@TKD2U) reported
So I assume all @Rogers @Fidomobile customers will see an automatic adjustment on our bills this month for interruption of service @CRTCeng. Can't pay for something we can't use... This type of adjustment should be automatic and law.
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Nikunj Lunagariya
(@OfficialNikunj) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"
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Six ♿️ - Vaccinated‼️💉
(@TheSix_TO) reported
So @NASA can fix a software issue with the #MarsHelicopter but @Rogers and @Fidomobile can’t fix cellular service on #Earth 🤔
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Benny Elia
(@benny_elia) reported
Why tf am I not getting any service or data ???!!!! @Fidomobile 😤😤 since last night !!! #fido
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Psalms 139
(@b_d_Roman) reported
@FidoSolutions @Fidomobile ...... are we going to have service anytime today or .....?
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𝓙𝓾𝓼𝓽𝓙𝓮𝓷𝓷𝓪🇨🇦 🇮🇪
(@_Jenna_bee) reported
@ETito604 @Rogers @Fidomobile They took chatr with them too! I already switched my internet from rogers after a 5 day outage, in downtown Toronto no less, maybe its time to get a new cell provider!
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Alli
(@llisonx) reported
I am just girl, standing in front of her phone, asking for her cellphone provider ( @Fidomobile / @Rogers ) to get it together so she can have service back
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!
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GoofyGemini
(@GoofyGemini) reported
Excellent point.. if Rogers/Fido is down will we miss our vax texts @FidoSolutions @Fidomobile @Rogers
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Raad Seraj
(@raad_seraj) reported
@Rogers @Fidomobile down nationally for over 12 hours. Cant call, text, use bike/car share, run errands, or book vaccine appointment. Well done Canada. Joys of an oligopoly that has no accountability.
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Emma Royds
(@Emma_Royds) reported
@FidoSolutions @Fidomobile What are you going to do to compensate for the inconvenience. What do people do who have an emergency? It's a contract. You are not holding up your end by not providing what is paid for. So, you need to do something for you customers. ASAP, I'll be going to another provider.
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Tristan Elliott
(@ETito604) reported
The fact that @Rogers & @Fidomobile still haven't resolved their service outage is outrageous. I look forward to the corporatists explaining to us peasants why "ACKSHULLY it's very important, for national security, that we allow the telecom oligopoly to continue!"
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Kousa300
(@therealkousa300) reported
@Rogers @Fidomobile you guys Better give some compensation for your customers this literally stupid
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Johnny Demetriadis
(@thirstyco) reported
Dear @Fidomobile @FidoSolutions I’ve now been without cellular service for over 12 hours. I run my personal life as well as my company on this service. 😡😡😡
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Javed Akhtar
(@AkhtarJa) reported
Having a 12-hour (and counting) @Fidomobile outage is a great way to run up against the limitations of 2-factor authentication that relies on text messages. Also @Fidomobile has, like, zero information about this outage aside from platitudes. Useless.