Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Niagara-on-the-Lake, Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara-on-the-Lake |
Internet | |
| Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Emmanuelle
(@emmabourre97) reported
Is anyone having issues with @Fidomobile today? I have no signal at all
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LadyKay
(@LadyKayRain) reported
@Fidomobile @Rogers @RogersHelps what on earth is going on??!! I cannot make or recieve phone calls or send n receive text. Are you fixing this issue?
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Ale 👩🏻🔬👩🏻💻 🇮🇹🐾🐶🌵☕️✈️
(@Ale_IT_CA) reported
@Fidomobile there is a widespread issue with your network. No data, no incoming phonecalls, no outgoing phonecalls. When can we expect this to be resolved? Thanks.
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Feroz Khan
(@FerozKh08656482) reported
@Fidomobile Are you having a network issue today? Because my phone has no network
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Regina Wayd
(@ReginaWayd) reported
@Rogers @RogersHelps @Fidomobile your ******* **** isnt working!!!! Please allow all your customers to use wifi call so at least we are not paying for nothing!!!!! #fido #rogers
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
@Fidomobile you should give us all credits for however long phone service is down for.
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svaliyani
(@svaliyani) reported
@Fidomobile Any update on the outage? I am unable to make calls for few hours now!
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@Fidomobile Reporting NO DATA down since way early this morning. Glad that I have a wi-fi connection. Not glad that I'm paying for a service that is not working. Might need a credit. #FIDO
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Ditz McGenius 🇨🇦
(@DitzMcGeee) reported
**** you @Fidomobile that is all.
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Nisarg Shah
(@shahnisarg28) reported
Hello @Rogers @RogersHelps can you please update the current status on the outage everyone is facing? @Fidomobile can you please at least acknowledge the outage and provide the update please?
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Fido Solutions
(@FidoSolutions) reported
@idhanya @Fidomobile Hi! Some wireless customers are experiencing an intermittent service interruption for wireless voice and data services. We apologize for the inconvenience, our team is working quickly to restore services as soon as possible. 1/2
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Chris Avery
(@chrisavery) reported
@JasonCobill @Fidomobile Apparently Rogers is having some kind of Canada-wide issue.. which would affect Fido
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abbie mercado
(@abbiemercado) reported
@Fidomobile, can you please advise when the network will be back?
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BrandonCorbeau
(@BrandonCorbeau) reported
@Fidomobile eta on fixing the cell outage? Myself and many Canadians have important phone calls to make.
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Tracy
(@Fosters_mom_14) reported
Still no cell service @Fidomobile
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Raju Parshetti
(@ImRajuParshetti) reported
@Fidomobile @divaqueen94 Mine is Fido phone...have issues. Not able to make calls, text nothing
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KING
(@amzmder) reported
@Fidomobile fix my **** *****
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✨Daysha Love✨
(@DayshaLove) reported
Loool @Fidomobile get it together I got **** to do
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Paul 🇨🇦🇮🇪
(@exulicus) reported
@authormik @harrysmomlol I'm with @Fidomobile and currently have no signal at all...
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Nick Antoniadis
(@Nick_Ant_Twit) reported
@Fidomobile network down ???
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cassandra drudi
(@cassandra_d) reported
@Fidomobile when will your network be back? I lost a call in the middle of an interview and am trying desperately to work while managing two virtual learners. This is the last thing people need right now.
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Lisa W
(@MediaGirlOttawa) reported
Anyone having trouble with cell service? @Rogers @Fidomobile all out in our house - #kanata
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Nicole
(@NicoleIvanna4) reported
@Fidomobile @Rogers Why is everyone's service down..... I rely on my data
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Ayush
(@im_ayush) reported
@Fidomobile having issues with Fido network and data coverage since last night, April 18. Any update on this please? #fido
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Kevin Kim
(@Tiger_JY) reported
@Fidomobile Is the cellular service down right now? When is the expected timeline to resolve the issue?
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Ayush Saxena
(@ayush0110) reported
@Fidomobile - can you please share an update on what's happening? The network has been down since the morning. Unable to make/receive calls or connect to internet.
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Melissa Mignacca
(@Melibouza29) reported
@BobbyGarabet @FidoSolutions @Fidomobile Vidéotron did the exact same stupid thing a few weeks back. Took them hours to update Twitter. Nothing on their web site, app, phone message etc. They had tens of thousands of people plugging and unplugging routers around the province. So dumb. Companies please learn !
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Lisa Lum
(@LisaLum61) reported
@Fidomobile I live in Windsor. While I was sleeping I received a text saying I was roaming in the US. Now I alternate between no service and a weak T-Mobile for literally seconds. What is the issue? I have a medical condition and need my phone.
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JJ
(@JJtheHoser) reported
Hey @Fidomobile your silence is deafening around this outage today. What gives?
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alisha⁷ ❄️🐻
(@positivitae) reported
i love how all the major phone service providers in canada are down and none of them are giving any updates 🙃 i can’t even make a call like what if that was needed for my job??? get it together @Fidomobile