Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (53%)
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Internet (32%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lucio Gutierrez
(@skyman_karfield) reported
@Fidomobile @FidoSolutions when is the service returning? Seriously, millions of customers are being affected and millions of dollars are being lost every hour. You guys know that. When is the service returning?
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Catherdinglove
(@CatHerdingLove) reported
@Fidomobile @FidoSolutions WTF man. When the services will restore. I am def going to change my service s. A lesson to learn.
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“ME” Khail 🤙🏼🇨🇦
(@khaaaaail) reported
@Fidomobile @FidoSolutions hurry up and fix your service now!!! @Rogers is working already!! You guys are TURTLE as Fck
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile 🙃 I didn’t think it was going to be out this long. This is ridiculous, we all better get compensated for this ****
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Raj Mulay
(@rajmulay24) reported
@FidoSolutions @Fidomobile What's the reason of this outage? Need compensation.
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Buttah Believe It! 🏳️🌈🇨🇦🤦🏻♀️
(@ButtahBelieve) reported
@FidoSolutions @Fidomobile Ok what's going on? This is ridiculous. It's been almost 18 hours! This isn't a "minor" or "intermittent" issue anymore. Why can't you tell us what's really going on? Did an asteroid smash into your satellite in space? I was with Koodo for over 10yrs and regret switching to Fido!
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Amanda Leliever
(@rainbow_amanda) reported
@Rogers @RogersHelps @Fidomobile #rogersdown #rogersoutage all the customer service reps deserve a few drinks once this gets sorted out. Please remember that it's not their fault, they are working from home & having issues themselves. Remember 2 b kind, even tho it's frustrating
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
Oh, boy, is this @Rogers and @Fidomobile outage ever going to make it into my radio show on Thursday. Nothing should take almost 24 hours to fix when it comes to a wireless network.#fidodown #rogersdown
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile I can’t even spell I’m so angry LOL *ableist. People just need to stop they don’t understand how much crap people that need health care have been going through
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Ashabi.ca
(@rookiebynature) reported
Still don’t have service @Fidomobile @FidoSolutions
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Dave
(@PgTomeiguy) reported
@Fidomobile @Rogers you *******. Over priced bullshit services that don’t work, 0 accountability for the losses your incompetence costs. And **** all that rainbow **** you guys keep pushing. It’s not normal.
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Advergirling
(@advergirling) reported
Sending some love to the customer service peeps @Rogers and @Fidomobile along with everyone trying to repair things. It sucks to have to deal with so many angry people at once especially during a pandemic. Be kind.
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Shamus McFamous
(@ShamusMcfamous) reported
@AboutRogers @Fidomobile Uhm, one piece of equipment can take down your whole network? Seriously? Nope not buying that. You guys have redundancy’s for everything. This reeks of ransom ware hacking
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Tanner
(@nautilat0r) reported
@Fayoung89 @FidoSolutions They should apply some sort of credit to every customers account 💯% becauee this falls back on @Fidomobile. Credit your customer with something
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sassy
(@diosaa_s) reported
5:46 PM STILL NO SERVICE, y’all owe me money @FidoSolutions @Fidomobile
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Kash A Falling Star 🌠
(@xlittletalks) reported
Hey @Fidomobile @Rogers how do you plan to reimburse people for this outage? I may not make many phone calls but my dad's work relies on his phone and ???? Nothing???? all day ?????
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CxRx🏴☠️ 2020 APN Cosplay Cam & Cammy Social Icon
(@CaitieRage) reported
@DaddysRozay @Rogers @Fidomobile Exactly!! Omg, I've been attacked on this thread so hard for trying to say this lol I have never used the word abelist so many times in my LIFE.
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Nancy Gillow
(@gillow_nancy69) reported
@Fidomobile, been without phone service all day. I’m sure not having my only source of telephone conversation and data unavailable to me for a full day (and it continues) will be reflected in my next bill.
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Simply May..
(@ItsPrettyMaymay) reported
@Fidomobile Im expecting a big credit on my next bill! This service interruption is unacceptable! #fidodown #fidooutage
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J
(@jakkkkes) reported
@FidoSolutions @Fidomobile Intermittent? **** you fido
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Rolly Parnada
(@rolex_247) reported
@Fidomobile this is awful
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Catherdinglove
(@CatHerdingLove) reported
@Rogers @Fidomobile @FidoSolutions WTF is going on. I cant connect with work & family. The work day cost me a lot. I will change my services and loyalty. This is F**kin crazy. I am unable to connect my kids and stuck. WTF it is. Is this what I have paid for. Impostors at work
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Hedia Balkhi
(@hedia19) reported
@RogersHelps @Rogers @Fidomobile I know/hope you’re working on fixing this but please don’t downplay the issue. It’s not “intermittent service interruption”! There has been no service, zero, null, for hours and hours!
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Amina
(@AminaYassinO) reported
Between this never-ending lockdown and @Fidomobile outages......ask me how my day is going.
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Annie
(@anniieang) reported
@tonytremain It’s been a day without service, can’t count the loss of business....still waiting #fidooutage #fidodown @Fidomobile @Rogers
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Annie
(@anniieang) reported
@giftyminhas @Rogers @Fidomobile It’s the whole morning and until now still no signal
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Madan K Suwal
(@madanksuwal) reported
@Fidomobile really helpless. When the service will be restored?
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Vee
(@01krick) reported
@Fidomobile I still have no cell service. How on earth do you think that’s ok? When will it be restore??? 9+ hours is unacceptable
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Thiqué
(@DaddysRozay) reported
@CaitieRage @Rogers @Fidomobile ABLEST AS ****! I literally have solidarity anxiety for you and others today. Doctors don’t even go into the office neither do their staff, they call you from cellphones/home phone. There is no way to just reach them, also like NO ONE KNOWS HOW LOMG IT WILL TAKE TO RESCHEDULE!!
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Krunal
(@ind_bloodz) reported
"Canada's most reliable network" not so reliable!! @Rogers @Fidomobile