Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (60%)
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Internet (30%)
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E-mail (3%)
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Total Blackout (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, London, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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ScullyRDI
(@ScullyRDI) reported
@Fidomobile @FidoSolutions your app is down on android and asking to press on images...
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤
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Adriana Robles
(@adrianarobl3s) reported
from
Vancouver, British Columbia
@Fidomobile hey! I got a notification that my 1000 international long distance minutes is coming to an end... I didn't know I had that add-on, I even got charged a few times when doing phone calls, who can help me reviewing my account?
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Drew
(@work_wanderlust) reported
@Fidomobile what is going on with Fido internet? Unstable connection since I've signed up and now I can't even get on the internet and on hold for 20 mins. Great way to spend a weekend... #annoyed
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George Huang
(@georgehuang_mrc) reported
@CircularLogic89 @Fidomobile Yes. With personal hotspot enabled, USB connected to PC, play YouTube for 10min on PC, cellular data stream away 32.4MB, personal hotspot shows 32.4MB, system service is 14.4KB. If disabled personal hotspot, no cellular data costs.
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Saman Akhgar
(@AkhgarSaman) reported
@Ellie_Mirni @GooglePay @Fidomobile And I wasted two hours on the phone talking to Fido's support which has no deeper access than me to my records' logs apparently. All I'm left with is the third party company and beg them for my money back... outrageous. I don't even know them.
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Miller 🏳️🌈
(@JoshuaLive) reported
Again with the terrible @Fidomobile service. Rep put me on hold without saying anything after 8 mins of silence while working on something, still hasn’t come back another 10 mins later 😑
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Rubankumar
(@ruban_s01) reported
@Fidomobile I recently got a new BYOD phone plan and told that I will get $10 off every month. An agent from fido customer care team mentioned during the initial activation time (beginning of September) that the $10 off is available and also updated his notes in the system.
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Imran Mohammed
(@imranmalang) reported
I had a genuine issue & was chatting with @Fidomobile chat support agent. Guy was supposed to get back but disappears. What a head ache🤕. #fido
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Kayla Black
(@KaylaKing2021) reported
@Fidomobile WHY every line I call does it hang up saying “Our offices are exceptionally closed!!!!!!” I work from home and need tech assistance, my job is on the line braise of your horrific Customer Service. Wifi not working.
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Kayla Black
(@KaylaKing2021) reported
@Fidomobile @BeefyMcwhutNow Same issue! I work from home and my job is on the line right now because every single phone line says “our offices are exceptionally closed” I need tech!!!!
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Kamran Moeen
(@Kamranmoeen77) reported
@Fidomobile app is also down?? #Facebook #instagram
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syd muddy 🍉
(@SydMuddy) reported
@Fidomobile I am trying to call ANY store for help in southern Ontario and none of your stores are answering. Online says they’re all open so I don’t understand what’s up. Help??
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a d j o w a 🍬
(@niveaRose) reported
Who is y’alls internet provider!? Need to switch ASAP! @Fidomobile SUCKS! Paying big, big money for no good reason!
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DJ
(@TheChaunch) reported
Do not use @Fidomobile I pay out the *** for barely any GB and now that I've fallen on hard times due to covid they won't help me at all.
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Beefy_McWhatNow
(@BeefyMcwhutNow) reported
If you would like to have your day ruined chose fido they have terrible wifi, non working customer service phone and an online chat that doesn’t even work. #dobetterfido @Fidomobile
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💉💉Alice Marie 💉💉
(@alice_marie6410) reported
@Fidomobile you need to check your customer service at the store in Brantford Ontario the rep working this morning has an attitude problem
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Angus is opinionated.
(@AngusByDesign) reported
Their agents, as well as what I've noticed at @Fidomobile (same company pretending to be different) have a pattern of grabbing cash, customers and making promises that land on ghosting ears and public relations support offers. Yet I'm still out the money and lied to. #cashcow
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Laine Butler (Ashwell Woodland)
(@laine_butler) reported
@Fidomobile is honestly the worst. Wont price match with @FreedomMobile and i've been a customer for years. Guess it's time to switch!
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dougee
(@dougee) reported
@Fidomobile what a complete waste of time and effort it is dealing support for a minor issue. It’s a complete waste of time following what support tells you to do!
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Doing what's right.
(@Doing_wats_rite) reported
@FidoSolutions @Fidomobile @FidoSolutions Nope. Let’s keep this public so everyone benefits. You offer 25G for $45 for returning customers. Why not to current customers? What did I do wrong, except for expecting you to treat me like you want me to stay? Why make me leave just to come back?
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Umsz
(@therealher20_) reported
WORST CUSTOMER SERVICE @Fidomobile 14 years for nothing
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Lisa Hayman
(@caymamamia) reported
@Fidomobile I am furious that I had to pay $40 for extra data for 3 days when I pay you people over $500 a month. No way to call you - no customer service. Bye!
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Sam Khan
(@samkhanistorm) reported
Honestly this goes beyond bad service @Fidomobile @FidoSolutions shame on you for taking advantage of the elderly by fraudulent billing @CRTCeng needs to do something to protect them
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ibluesummers
(@ibluesummers) reported
To any @Fidomobile long term customers who are on the $90 30gb plan and are wanting the $60 30gb plan they are offering to brand new customers. All u gotta do is cancel your account and make a new one. Cause they clearly don’t care about keeping long term customers…
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David Humphrey
(@humphd) reported
@fidomobile your iOS app is in a constant loop showing the Google Captcha. You do it, click Verify, it goes to the login again and repeats. Impossible to actually get logged in.
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kel
(@kelzooom) reported
@Fidomobile worst live chat. Terrible customer service. They disconnected me twice. No one willing to help. Keep getting transferred. I have two phone lines on my account and preordered/bought the new iPhone 13 pro max with them. I will be cancelling all my service.
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Mae • BurnItToTheGround
(@alltheway_Mae_) reported
Hey @Fidomobile Your company is about to cut off service to my partner because her payment somehow disappeared despite providing bank statements, and a representative assuring it would be taken care of. Now we have to pay twice?! So… Just stealing people’s money now?
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Amit Ranjan
(@amitranjan2804) reported
@Rogers internet services down since 10:30 am morning in Cindy Avenue, Cambridge ON. Raised concern multiple times. No action taken so far. Really need to improve your services.@Fidomobile
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Urz Heer
(@urzheer) reported
@Fidomobile Why cant I get my billing resolved? It’s been a month of trying to use your useless AskJack, non existent CSR /# / email. I still have no resolution of a cell numbers that I had disconnected but a phone I want to pay for. I need my billing issue resolved. Pls call me!