Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (48%)
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Internet (39%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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I’M HIM
(@itzAlwayzGABY) reported
@Fidomobile has the worse service and customer service ever, they’re all clueless AF
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Hakim
(@HakimEhsan1) reported
@Fidomobile *** you fido with your fcking service
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faruk
(@_farukhekimoglu) reported
@Fidomobile internet outage Donlands and Cosburn… could you inform? Losing internet intermittently…
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Preeminent Foundation
(@PICEELL) reported
from
Burnaby, British Columbia
@FidoSolutions No need. I have already tried talking on the phone with the agent to clarify things and it seems @Fidomobile will not correct your mistake at all for billing us for those “not made” calls and messages. It’s fine. We are switching to another network as soon as possible. Thanks
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Kdpskingra
(@kdpskingra) reported
@Fidomobile very poor service by Fido. Still haven't received my refund 295$ , waiting from last 3 months. Pathetic service.
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Cam
(@kaptincam) reported
Trying to get any meaningful communication done regarding plans or new phones via @Fidomobile built in chat service is truly frustrating. If its called a phone, and I'm working on my new phone and my new phone plan then why can't I talk to someone over a PHONE call?
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AJ Loreto
(@AJLoreto) reported
3 days without Fido internet in the mornings, what is going on??? No messages, no answers, simply an "outage" that is now looking like it has been planned, How about a warning to your customers??? @Fidomobile @FidoSolutions
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KaeliTheKool
(@KaeliTheKool) reported
Every time I reach out to @Fidomobile support, I get pressured to cancel my order. I’ve opened files, complained, spoken to customer service on line/by phone/in store, and I get told “keep the order as is cancel the order”. We have a contract, how can Fido fail to meet the terms?
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Jen Bluestein
(@JenBluestein) reported
@Fidomobile I have spent an hour on an online chat and an hour on the phone, I returned my modem in Sept. Canada Post confirmed the delivery & you even sent me an email saying you received the equipment! Yet I am still being charged for the modem rental. Please resolve this issue
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idris gora
(@idris_gora) reported
@Fidomobile i am tired of your home internet service. It’s been straight 3 days and i’m having issues of connectivity. I am waiting holiday season so that i get a better deal from other carriers and get rid of you.#internet
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KaeliTheKool
(@KaeliTheKool) reported
Let me tell you of the time in July 2022 when I ordered a phone upgrade through @Fidomobile and I signed a contract agreeing to that price. Then it never shipped because the phone was discontinued. And how I’ve been waiting for 3 months and they won’t offer me a replacement offer
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Cam
(@kaptincam) reported
@Fidomobile If you call their CS line, you cycle through the menus, only to have them direct you towards a text service putting you in que. It would be great if you got to talk to someone, and not trying to message back and forth via text.
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Amanda Fazekas
(@gwabbit32) reported
@Fidomobile I'm in the US, I'm being charged for roaming. I'm connected to a network but can't make or receive calls. My husband has contacted you to reset the network connection on my phone and it worked, but now it is back to not working. This is a problem. I need to call home.
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Kdpskingra
(@kdpskingra) reported
@Fidomobile please refund my outstanding amount 295$, I haven't received any cheque by mail at mentioned address (in my Fido account). Please refund my outstanding amount 295$. Very poor service. I am really disappointed.
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John Thomas
(@JohnTho47285668) reported
@britcan71 @Fidomobile I rarely talk on the phone. I have a pay as you go plan with 7-11. Super cheap options. Only 20 bucks a month. No data. Text (unlimited) and voice only. I'm never going to sign a contract with anybody.
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Simon
(@SimonMcDonaldCA) reported
@FidoSolutions @Fidomobile I’m in Going Kong. Didn’t get a text from the local network and need to know if I can roam or need an add-on. Impossible to speak to anybody at Fido. My account number is in Canada so can’t register on the help app. Can you help?
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Steve Ritchie
(@sritchietoronto) reported
@Fidomobile why don’t you support Apple Watch cellular?
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Joanna Stich
(@Joanna_Stich) reported
Hey @Fidomobile I need help with my recent bill please.
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anarcat
(@theanarcat) reported
@Fidomobile just charged me 12$ for coming too close to the US border #fail anyone can do better than 4GB at 46$/mth and ridiculous roaming fees? @fizz_ca do you have a phone yet?
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Karam Saini
(@KaramSa66846243) reported
@FidoSolutions @Fidomobile poor network never meet my expectations. Customer service and technical support was helpless
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akshat marya
(@akshatmarya) reported
@Fidomobile Got a hard credit check because I wanted wifi. The support then tells me that Fido can’t service that location. Now my credit score got a hit and it’s Fido’s fault. Why would you credit check if you can’t service the location? Take your credit check back.
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fizz
(@fizz_ca) reported
@theanarcat @Fidomobile Hello @theanarcat , I am sorry to hear about this 😕 At the moment the normal calls and SMS while you are in USA coverage will work only in case you can find a 2G network for T-Mobile and AT&T. I just sent you a PM with more information. Have a great day, -B.G
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Mann Patel
(@mannp2711) reported
Worst customer service I experienced in the last 2 months. I returned the device which I got wrong, even though I waited a lot for a new device after that, I returned the device and it's been a week and still, I didn't get my refund.@FidoSolutions @Fidomobile
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Conte
(@Conte_aw) reported
@Fidomobile I called your service to assure my line is activated while traveling into USA but I can't make calls. I must use for business. Thanks to follow up
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anarcat
(@theanarcat) reported
@fizz_ca @Fidomobile it seems you misunderstood my post as me saying that your service wasn't working. that wasn't it; i'm not a subscriber anymore partly because you (still) do not offer voice-based tech support (and generally fail at support, as this thread and DMs witness)
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zohan momin
(@zohanaiderak) reported
@Fidomobile internet outage near Eglinton Ave W and DVP
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SAM (BritIndCan71)
(@britcan71) reported
Canadian Twitter peeps, can you recommend me cell plan carriers besides #Fido @Fidomobile Looks like after a loyal 18 years I’m no longer a valued customer according to two of your customer reps..
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Tombo W
(@TomboW65775620) reported
@ms_oraaa @Fidomobile Just looking at your Tweets.... and it seems like you have the worst luck with companies. Is it possible that you are the problem? Just a thought.... you seem to be the common denominator.
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Mihir
(@mdshroff18) reported
Stop buying/using @Fidomobile as they send you your entire month’s postpaid bill in just 3 days of activation and when you try to contact them on their customer care account, nobody gives you any answer @FidoSolutions #ShameOnYou #Cheaters
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Yash Saluja
(@YashSal51991950) reported
Hi there, @Fidomobile My phone was in my pocket and it accidentally dialed an emergency contact which is in India. The call lasted for 2 mins and the moment I saw that a normal call is dialed to India. I disconnected, it lasted for two minutes and I don’t wanna get charged.