Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (35%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vancouver, Ottawa, Toronto, Mississauga, Etobicoke, Brampton, Calgary, Markham, Bolton, Montréal, Woodbridge, Kitchener, Kingston, Aylmer and Burlington.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Vancouver |
Phone | |
| Ottawa |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Vancouver |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Never expected such rude and arrogant customer care service. every customer care gave different information regarding a case and now I'm suffering because of your mistake.
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Jaydip Patel
(@JaydipPatel5596) reported
@Fidomobile hello,i want to cancel my Mobile number.please help me
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Robin
(@stockfire409) reported
@Fidomobile can absolutely all the way **** off from where ever they are with the way they have handled me not being able to use my app and services for a year. How many times you going to hang up on me bro?
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Shayne
(@HeftieHeftie) reported
@BinCai6 @Fidomobile I'm trying to be a new customer. I'm excited to start paying them for service. I sure hope they show up to activate my line this time.
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Trevor Schmidt
(@trevorschmidt69) reported
Hey @Fidomobile If there is any kind of service award within your organization, I'd like to nominate your employee Jay the the Southgate location in Edmonton. Over 2 days, Jay patiently talked and walked me through upgrades, new plans, discounts, data transfers and enough-
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Daveadelphia
(@davinderchahall) reported
@Fidomobile your customer service has been horrible thus far I’ve been hung up on twice while trying to talk to your customer service reps. Your team needs to contact me ASAP I can’t keep being put on hold and hung up on
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Sagar
(@Sagar91315227) reported
@Fidomobile The worst service in BC . The worst staff . They don't pick the call whenever try to reach them .
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Bin Cai
(@BinCai6) reported
@Fidomobile With your pool services and how stubber your customer service is, lots of your customers will choose to leave fido, especially the loyalty customers, I will bring all family members out of fido.... bye bye fido. Good luck
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X
(@Xjjc1990) reported
@Baby_Brown_Eyez @Fidomobile Contact @AstroCyber4 to recover your account immediately. His service is genuine and trusted
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Tejas kaklotar
(@TKaklotar) reported
@FidoSolutions @Fidomobile I used Fido for 10 days but due to network issue at basement, I switched to another network. Then why my bill is still showing. 15 days are trial period.
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Sofia Fareed
(@Baby_Brown_Eyez) reported
@Fidomobile for some reason my online account has been suspended I am trying to pay my bill yet now have to wait 3hrs+ in the customer service line. Horrendous customer service indeed!
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Terence vander Woude
(@TerencevdW) reported
@Fidomobile FIDO SUCKS! You have zero care for your customers. I have been a customer for 25 years, since the beginning, and for $100 questionable charge, they refused to discuss a credit. I am on hold for 45 MINUTES and will be repeating this post for the entire time.
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jake
(@Jayminape) reported
@Fidomobile why ******** does listening to a voicemail the worst system i’ve ever experienced i am currently doing it and it is literally making me suicida
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Allan Holder
(@allanholder1) reported
@Fidomobile I want to cancel my cell phone service with Fido but find it impossible to get through to them. If they are deliberately trying to discourage people from cancelling by making them wait extended periods on the phone, this is a reason to not sign up with them at all.
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Helper
(@3asing33) reported
@Fidomobile @FidoSolutions How to cancel Apple care in my phone plan ? Looking forward to your reply asap.
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عبدlBasset
(@chaabdelbasset) reported
from
Ottawa, Ontario
@Fidomobile internet is going ON and OFF for 8 hours now. Does it take a full day to fix a technical issue !
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shiv
(@shivangigaur_) reported
Honestly I cannot even begin to explain how terrible Fido is from every single angle. They honestly steal hundreds of money from you, hoping you do not notice and then take MONTHS to return it. @Fidomobile @FidoSolutions Absolutely disgusted with your company. Give me my $ back.
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Pankaj Chaudhary
(@PjChaudhary93) reported
@Fidomobile I have lost my sim in India and urgently want a new one to help ease my work from home :( Is there any solution? Pls helpppllll
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Shayne
(@HeftieHeftie) reported
@Fidomobile @FidoSolutions Excited to activate our account. But been stood up twice by Fido techs who never called my number nor rang our bell. One guy waved us away from his van before driving off! 4 hrs so far waiting for Godot. Maybe next time they'll show up, call, AND work!
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GeneralZZ99
(@Dan75250371) reported
While @koodo is giving phones for $1/mo, @Fidomobile is doing tricky contest that nobody never win. Waouh what a difference !!!
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Mendel weisz
(@mendelweisz) reported
@Fidomobile Hi I don't know the problem but I added a line to my account and I don't see it on my account and nor in email
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MITTAL CHANDE
(@CHANDEMITTAL) reported
@Fidomobile Placed order for iphone 12 on the fido website twice. The credit is charged twice and there is no order confirmation and website would just loader/progress bar for ever. Fido customer service don't agree that there is any problem with there website. So frustrated!!
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Prabu
(@Prabu28645569) reported
@Fidomobile Today I had a very bad experience with Fido customer agent . I was charged $112 incorrectly based on the incorrect information provided by Fido rep and now they are not willing to credit the amount that was posted incorrectly. Can someone suggest next actions ??
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Tingting Hao
(@keepdoorsopen) reported
@Fidomobile Hello Fido, I received one email confirmation from you on Dec 27 for my new mobile plan without any reply email address I can contact to you as the plan have many issues! I called back to you at 17:15 and the phone line waiting time is more than 56 minutes?
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Emma
(@Emma32316326) reported
@Fidomobile My network isn't working I can't even call *611
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nenad lukic
(@RealNenadLukic) reported
@koodo just switched to @Fidomobile because of how garbage your call back service is. Who's ever idea call back was should get fired for incompetence.
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Through my Fido account ordered a phone which I picked up from the retail shop, after a week due to performance issues wanted to return the same so called the customer care and was given a purolator return label.
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Kirk
(@SoulKirk) reported
@Fidomobile Is this customer service? My phone won’t charge anymore! It just lost its charge around 6%. Help!
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Tina Yaghoubi
(@Tinzybinzy) reported
@RogersHelps @Fidomobile @FidoSolutions I have a recording of a manager at Fido promising me that someone from head office at rogers will call me to fix the issue caused by a staff that did not know Fido procedures and no one has emailed or called me. I need help.
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Prabu
(@Prabu28645569) reported
@Fidomobile Agent told that they will connect with Manager and disconnected the chat. I have never had this worst customer experience. Whether there is any way to take this matter legally ?