Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (36%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster and Prince Rupert.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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🌞
(@Adeeb_PawsUp) reported
@Fidomobile why cant i login to my account? Im sure of my username and passeord
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Wanda Baker
(@wandabaker_) reported
@Fidomobile I am getting bombarded with crap phone calls today. When I select decline phone call & cancel the call as it's ringing, why is it still going to my voice mail? Scammers are bombarding my phone today. This never happened with Rogers.
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Nay
(@xkeeshaye) reported
@Fidomobile hello what is going on with your accessories system? It seems to always be down. Accessory payment program.
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Pablo Benitez
(@PBenitez77) reported
Laurie from Fido customer service is awesome and listen to everything I’ve had to say and fix the problem @Fidomobile you need more ppl like Laurie working the phone lines she was true professional #Greatservice
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Romi
(@RomiBhalla) reported
@Fidomobile I have been trying to reach out to a live person due to some stupid connectivity issues of 2 days old internet that I got from you guys and your systems won't even let me talk to anyone!
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RatticSassin Says
(@RatticSassin) reported
@Fidomobile you still not have corrected an issue that is your fault. When are you going to restore my service and improve your processes .
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Auntie Social
(@Brutalemabella) reported
@Fidomobile Disgusting behaviour on your part. Really shady business practices, guys. I'm trying to get through to someone on your website but... it looks like it's down. FIDO IS SUPER SHADY.
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Manveer Kaur
(@Manveer86076429) reported
@Fidomobile one of my friends got iPhone 12 pro max on 0$ down and i am unable to get one on 0$ down. In fact, i have been a fido customer much longer than her. Why is that?
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Auntie Social
(@Brutalemabella) reported
@Fidomobile Illegally billing immigrants now? My neighbour received a SIM card, plan details in the mail for a mobile plan they never asked or applied for. They don't speak English very well, so calling got nowhere. You've billed them $121.23 for services that they didn't want.
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SILA🌸
(@SilaSilaessila) reported
Back in feb I DID pay my phone bill, sent proof and to this day it’s not sorted out. Extra $130 in interest charges for something I PAID @Fidomobile get your **** together. I’m not paying those fees
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Kyle Thomson
(@kylet19) reported
@FidoSolutions @Fidomobile why is my voicemail not working and I try to call you guys and it also doesn’t work? It’s call failed every time.
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J Weston
(@St0rm0fSw0rdS) reported
@Fidomobile @FidoSolutions The worst phone company in all of Canada strikes yet again..... Can someone explain to me why the My Account won’t work? Tried to sign in through the webpage. Says I need an account number to get onto the website? This company is a complete joke.
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Thomas Allan
(@tomontop) reported
@Fidomobile waiting for the return call from the win back team, it's been 2 days. If I'm not getting any call from them by EOD, I'm gonna stick with my new service provider which I'm still happy about. Tot of giving u guys a chance.
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Darren Machalek
(@DarrenMachalek) reported
Cell providers need to do better. I got a great offer to switch. So I called @Fidomobile to see they can match, after 15+ years of loyalty they told me no. So I switched providers. Now I get a call from Fido begging me to come back. Maybe treat your customers right the first time
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Srinivasan1
(@Sriniva66701551) reported
@Fidomobile @jdutchermusic @haviahmighty I'm extremely aggravated after discussing the matter with your support representatives and would like to get this matter escalated to the Senior leadership.
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RiSaLee 👑
(@RisaLee14) reported
So @Fidomobile & @Rogers owe me a day of service...
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Catherine 🇨🇦
(@WetCoastLiving) reported
@Fidomobile your service is down AGAIN. Last time i had to be told my grandfather was dying over FB messenger. This is unacceptable for this to be continuing to happen.
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Aemar Nassir
(@AemarNassir) reported
@Fidomobile refund for the one day! I got $3 back on my bill???? Who are you kidding???? I lost $$$ worth of business because of the service disruption? How about I donate the $3 back to you?!!!
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Gaurav Prateek
(@gaurav213312) reported
@Fidomobile you have set the worst service record. On call for past 1 hour just to get a support representative. Internet speed is below 20 mbps for a 75mbps plan. Not sure what to do.
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his;foul’temptress
(@theoneandonly96) reported
Hey @Fidomobile can you get your **** together ? I keep getting my calls dropped and losing service connection randomly.
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balkan witch 🕷
(@bogwitchteeth) reported
Had "No Service" off and on daily for the last month since the GTA Blackout, thanks @Fidomobile! Good to know I pay $50 a month for utter **** and can't use my phone! <3
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André 🌤
(@hungaro_andre) reported
@vwmannn @Fidomobile @FidoSolutions I have Fido too, and I also got a charge for Roaming in the U.S this month, despite the fact I haven’t got not even close to the US border in months, if not more than a year now. Luckily it was only $8 and they’ve refunded me after I contacted them via online support.
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Artur
(@ALandman10) reported
Hey @Fidomobile I am experiencing unbearably slow internet speeds today. Can you please let me know if there's an issue in my area?
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MMA Fight! Magazine
(@JustinBarracosa) reported
@Fidomobile Hello! I have a question re: my internet billing that requires email to properly explain; it's too complex for a phone call, and I can't get live support to work. Would you kindly provide me with the appropriate email address to contact billing support? Thank you!
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RiSaLee 👑
(@RisaLee14) reported
So @Fidomobile & @Rogers owe me another day of service....
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Poonam Sharma
(@Poonam11ps) reported
@Fidomobile Any update on Internet outage.
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Rahil Maheshwari
(@MaheshwariRahil) reported
@Fidomobile i have called you dumb customer support 3 times now. The can't even send a stupid contract on my email.
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Srinivasan1
(@Sriniva66701551) reported
@Fidomobile @jdutchermusic @haviahmighty I was notified by your company on May 8, 2021 regarding the service usage bill of $987.73 for the account # 8-7102-XXXX.
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Griffin
(@G_Beauregard) reported
@Fidomobile @FidoSolutions @Brightstar I pay a monthly fee for premium device protection on a Galaxy S20. My screen is broken and needs to be replaced ASAP. I filled out a service request but have not received any information on where to take my phone for repair!
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Y.A.M
(@ymalik79) reported
@Fidomobile what’s going on with the network? No connection all day and all work is pending. Unable to take calls or receive important messages.