Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Niagara-on-the-Lake, Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara-on-the-Lake |
Internet | |
| Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Kost
(@Photoplasia) reported
@Fidomobile and @FidoSolutions - your service partner @Brightstar isn’t answering my support e-mails. My replacement phone came with a third party charger and a cheap cable that broke upon first use. The responsibility is yours to make this right.
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Female Feet Observer
(@chicksfootlover) reported
@Fidomobile got a response re the non functioning my fido app to activate the 5 bonus gb session - did both reinstall and made sure not on wifi, plus connected to fido network. i think it's much better if you don't insult your consumers' intelligence!! not only me, it's crap!
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Gareth Nordholm
(@hoodedsomm) reported
@TELUSsupport What the heck is going on here guys?? I've spent the last hour and a half working on an issue and then transfer me to nowhere??? This is ridiculous. I'm terminating service and calling @Fidomobile right now. #anticustomerservice
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Siham
(@xaloux) reported
@Fidomobile I went to your Markville location to get a new phone plan for my mom and was very impressed with the level of patience and customer service of your staff. They treated my elderly mom very well! #CustomerService
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InsertUsernameHere0589
(@_0589_) reported
@Fidomobile When will Fido have a 5G network?
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Devang J. Mehta
(@devang_mehta33) reported
@Fidomobile Dear team, I am out of Canada and the mobile services automatically started roaming. I am not using my mobile roam and so please don't activate roaming on my number. I tried finding your support but "Ask Jack" doesn't seem to help as expected.
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Jayne Pattison
(@sailingjayne) reported
@Fidomobile terrible terrible company. promised a loyalty discount- to switch spouse over; now no record of the chat that promised it. They don't know anything about it now! Do not use FIDO they are the worst service
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Name Cannot Be Blank
(@AMWA2021) reported
@peeradeep @Fidomobile I suspect @fidomobile has a supply line issue they’re not admitting to, and jerking customers around instead. Awful.
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ZeroPointInfinity
(@ZeroPointInfin1) reported
@Fidomobile Shame it’s the Rogers bait n switch. Ooh here’s a credit for a little while….ooh now we take it away and charge you more…. Ooh, you still want it cheap, tough, now call our customer service and waste more hours of your life on hold. Whatever happened to honest up front pricing.
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Rei Reis
(@ReikoReis) reported
@Simon16552084 @Fidomobile it's been weeks and every time I call they tell me to call again...definitely thinking of leaving them over this poor service, especially as my previous contract is up and I'm free to move on.
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Aniket Raj
(@the_aniket_raj) reported
@Fidomobile Just joined Fido with $45 plan but I am charged with $112. I am charged with $50 as registration fee? Also, I had a referral from my friend which I haven't received it yet. Any help is appreciated
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Lucy Fountainhead
(@LFountainhead) reported
@Fidomobile how do I contact customer service about my internet not working? Its been about 6+hrs.
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RAVI KUMAR
(@rks1919) reported
@Fidomobile I haven’t received my bill for the cycle Aug 24 to Sept 24, 2021.. chatted and called multiple times at your support but haven’t got any resolution from last 10 days. Where is my bill??? How are you able to charge me without sending the bill over??
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.
(@_eliseejoy) reported
@Fidomobile your customer service is trash. It shouldn’t take me 2 hrs to finally get on the phone w a real person smh fix up.
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Didier Sacy
(@DidierSacy) reported
@Acrxe @Fidomobile My frien have same bad experiance then you ! #MeToo Terrible customer service!
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mel.n.the.beanstalk
(@MeloneBail) reported
Thanks @Fidomobile for offering me a “targeted promotion” that only benefits you. I was offered $65 for 35GB my current plan is $55 for 6GB and I NEVER go over my 6GB. On the other hand someone close to me currently pays $45 and is offered him $55 for 25GB. #evilcorporation
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B
(@Acrxe) reported
@Fidomobile What is wrong with your customer service? I've waited over 5 hours and there's nobody there to help.
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jimmy
(@JFN1971) reported
On hold with @Fidomobile for 20min., rep couldn’t help so passes me over to someone else…..wait time is another 20min. 🙄 open up this market to more competition, worst service on the planet at the highest rates. Duopoly’s under the guise of choice is NOT choice!
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Chérie
(@_xxpriyaxx) reported
Why does @Fidomobile support cellular networks for the Apple watch?!
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Chérie
(@_xxpriyaxx) reported
Um why doesn’t @Fidomobile support/provide a cellular network for Apple watches?!
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Peeradeep Vignesh
(@peeradeep) reported
@Fidomobile one of the worst telecom brand in Canada. Frustrated at your customer service and your hidden agendas to charge customer. Initially given some international minutes and notifying that it ends in 2 word note in my receipt is unacceptable.
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Tim Antonides
(@TimAntonides) reported
Dear @fidomobile : Can someone from back office staff contact me? I’ve waited since Friday to have my request for a name change approved. (“Tim” to “Timothy”) Been a customer for 18 years…
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Preeti Manoj
(@PreetiManoj2) reported
@Fidomobile @FidoSolutions Hi, Can't get your connection indoors, not able to get or make calls at home. my device is fine and your support is not helping. Please look into this asap.
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R P Singh
(@RPSingh17574863) reported
@Fidomobile Worst service I have seen ever in my life. I got huge amount of bill and there is no intimation. I asked your associate to add and he added plan from my next month. I will drop Fido services.
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Parul Jain
(@paruljain991) reported
@FidoSolutions @FidoSolutions @Fidomobile need help as received a Sim 4 days back with temp number but I don't want the same ! Never used no need to port
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Cin City
(@cindy_louuu) reported
I can’t do the random periods of my phone being on E or data not working. I clearly got to cancel my service with @Fidomobile
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okg
(@okg11996115) reported
@Fidomobile Guys you have the worst support I have ever seen in my life. On call 7 hours to get support. Now I am canceling with you and would advice no one to deal with you again.
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Parul Jain
(@paruljain991) reported
@Fidomobile looking help for activation
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okg
(@okg11996115) reported
@Fidomobile You don’t care about your customer and make them wait on the line forever to get support
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Cyn (Chiew) Priest
(@Cynderbug) reported
I have been with @Fidomobile for over 10 years. 10 years - unheard of type of loyalty. After spending 3+ hours with their tech, they didn’t follow up after I had to hang up & reset my phone. I couldn’t send any text messages.