Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (37%)
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E-mail (7%)
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Wi-fi (5%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Joyce #NigerianYouth
(@swankyangelb) reported
@Fidomobile your network sucks. I have not had any service for the past 24 hrs now and there is no reason for it. How can I be paying for a service and the service is not being rendered. I think I'll be moving over to someone better.
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Daniil
(@Daniil71299484) reported
@Fidomobile They charged me & $90 for home internet and all of a sudden put my account on hold And no one can’t get it back I list the opportunity of making almost $8000 since this issue
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Joyce Youth
(@swankyangelb) reported
@FidoSolutions @Fidomobile your network sucks. I've not had any service for over 4hrs now. I can't call and no one can reach me. I'd be moving to a better service provider cos I can't imagine all the missed opportunities I'll have because people can't reach me.
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Lisa Li
(@LisaLi4) reported
@Fidomobile Creazy Fido, couple weeks ago a salesperson called me asked to back to Fido, but I didn’t sign any agreement and active the SIM card, today I received a bill from Fido that I have to pay the monthly fee. After that I called Fido to cancel it, customer service can’t @Fidomobile
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Arun
(@ArunChamyal) reported
@Fidomobile you guys barred my phone service without informing me. I am chasing from 4 days but no response from your side. I am totally fed up and don't know to whom should I contact ??????
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Sibaditya Maiti
(@sibaditya) reported
@Fidomobile @FidoSolutions I have wrongly charged for this month. I tried get in touch with customer care but not able to reach them. Can someone help me on this?
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Dhruv Misri
(@misridhruv) reported
@Fidomobile I just need the internet fixed. Its been going on for 4 days and I don't what's the update. In today's world where everyone is working from home I feel it's unacceptable to not be able to fix an internet issue for 4 days now. Can someone please get on it..
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Lisa Li
(@LisaLi4) reported
@FidoSolutions My acc#920137296, I never active SIM card and signed any agreement. I called customer service, they can’t do anything transfer me to cancellation department, cancellation department transfer me back to customer service. Why I have to pay Fido, and why can’t cancel @Fidomobile
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Daniil
(@Daniil71299484) reported
@Fidomobile Doesn’t worth the price at all . Worst company ever
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Norm W
(@fxmarketingbc) reported
@Fidomobile Today I had the worst customer service experience with 2 different Fido representatives in my 15 years that I have been a Fido customer. I would not recommend or refer a friend to Fido under any circumstances.
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Nahiem
(@Nahiem98) reported
@Fidomobile The app not working.
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Daniil
(@Daniil71299484) reported
@Fidomobile Never use Fido Worst customer service ever
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Ishtpal Singh
(@IshtpalSingh18) reported
from
Brampton, Ontario
@Fidomobile I am using Fido and the Fido customer service are saying to go to third party for the solution, as if give money but go ask someone else for solutions.
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Shermila
(@shermil2012) reported
@Fidomobile @FidoSolutions @FidoSolutions Bad customer service! No care for retention! Guess loyalty is not an important factor in your business!
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Yadnesh Raut
(@Yad2313) reported
@VirginPlus worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @RogersMobileCa @Fidomobile
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Dhruv Misri
(@misridhruv) reported
@Fidomobile I have no internet for almost 2 days now and have had a horrible customer service experience. With all the marketing of the home internet you would expect better experience.
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Raj Baraskar
(@RajBaraskar5) reported
@Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre.. It was birthday of my loved one, I promised but I could not due to your rules n regulations.. You need lot to change, I am closing 3 FIDO accounts 🙏
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Daniil
(@Daniil71299484) reported
@Fidomobile The worst experience ever The worst customer service I ever seen
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Dhruv Misri
(@misridhruv) reported
@Fidomobile Well if that was working I wouldn't have to be here. It's surprising how no one wants to take responsibility to fix this because it is one small retail customer. If it was a big business this wouldn't be happening.
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Yadnesh Raut
(@Yad2313) reported
@virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @RogersMobileCa @Fidomobile
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Mohit Chhabra
(@MohitChhabra_) reported
@FidoSolutions I want to get my matter investigated, looks like someone is lying and customer service is not of much help. @Fidomobile @FidoSolutions
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Norm W
(@fxmarketingbc) reported
@Fidomobile Today I had the worst customer service experience with 2 different Fido representatives in my 15 years that I have been a Fido customer. I would not recommend or refer a friend to Fido under any circumstances.
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Rob Videcak
(@rvidecak) reported
@Fidomobile I accepted a plan upgrade for the same cost as the previous. No mention that any existing discounts would be cancelled. Very misleading. Buyer beware. Unhappy customer.
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Yadnesh Raut
(@Yad2313) reported
@virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @Fidomobile or @RogersMobileCa
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Shermila
(@shermil2012) reported
Fido has no appreciation for its loyal customers and clueless customer service not even trying to make an effort for retention! SMH @Fidomobile @FidoSolutions
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Raj Baraskar
(@RajBaraskar5) reported
@Fidomobile Bad experience.. I could not pickup IPhone13 from one of listed Fido showroom in Mississauga City Centre! It was birthday of my loved one, I promised but I could not due to your rules n regulations. You need lot to change, I am closing atleast 12 FIDO accounts
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Ian
(@IanMPhotography) reported
@Fidomobile Why won’t your customer service team honour an offer that is listed as an exclusive offer in My Account? It seems like a strange strategy for a long term customer (pre Rogers) when the offer is clearly visible to me and when your competitors offer the same or better.
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bipolar baddie
(@ovoeeya) reported
fighting my @Fidomobile agent at 10am on God's morning but they were very patient and now i feel bad cuz i just wasn't understanding correctly 😭 sorry parminder
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smit kotadia
(@smitkotadia) reported
I am using Fido and I'm not getting even a 2G/3G/4G network at my home location in Scarborough(M1G 2Y8). I reported to Fido customer service but they didn't take any action. I'm facing this network issue for the last 6 months. Please help me out. @Fidomobile #FidoNetworkIssue
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Daniil
(@Daniil71299484) reported
@Fidomobile Never go to Fido