Fido Outage

@Fidomobile Fido system had big problem, but so far they can't deal with problem, let me waiting almost one week. Fido order system and deal with problem so slow m

Hi @Fidomobile @FidoSolutions Just want to let you know that your "WinBack" team LOST As a long term Fido customer, they did not call me when I schedulled an appointment! They were supposed to call to adjust my plan I was interested to get back to Fido

@Fidomobile I am going to cancel my account in July, but in the meantime the plan I currently have is listed at half price of what I am paying. Can I change my plan and then cancel without penalty or is there a contract? I'm doing the switch online and it doesn't specify there is a contract.

@FidoSolutions @Fidomobile See no reply! Thank you for proving my point @Fidomobile.. bad customer service.

@FidoSolutions Oh yes, a lot happened and it is just sad to get such horrible treatment from @Fidomobile customer service.

I can confirm that @Fidomobile customer service is horrible.

@Fidomobile suck my entire **** stop charging me for an account that’s suspended I’m poor in ur currency so **** OFF!!!!!!!!

Worst cellphone company is @Fidomobile The app never opens, it lags for days literally, somehow I used a GB of data in 5 mins without even opening an app and so on...

Never doing business with @Fidomobile again. Crappy company with unhelpful customer service. I don’t believe they appreciate your business anyways. Stick with Bell.

Two months after leaving @Fidomobile for the worst customer service I've ever gotten by any company in Canada, I get a survey in my inbox because they care. It's a perfect metaphor. Months late and leading to a broken link. #shamefido #dumpfido #fidofail

@VoiciRogers @Fidomobile @INMagazineCA Maybe start by not pushing the liability of your agent misinformation on a customer.I have been trying to resolve a dispute of over $600 to no avail.I keep getting pushed from one agent to the other. I am never recommending fido services to anyone I know.Resolve my dispute!!

@Fidomobile worst cusomter service. Been a loyal customer for over 10 years and you let a customer go without doing anything. Going somewhere else where they will appreciate my business

Thank you, @Fidomobile, for showing me just how much you value customer privacy. You gave my number to your own cold callers so they could try to find out who my ISP is. If you even think about doing that again, I'll take my business elsewhere, IN MINUTES FLAT.

@Kumayl18705359 @Fidomobile @FidoSolutions They don't have customer servivces via email. That could be why your request didn't go through

@Fidomobile @FidoSolutions You guys should watch out. There is no information on website on how to close the account. And due to covid we had a lock down.

@Fidomobile just found out I’ve been paying more than everybody else for the same phone plan for I don’t know how many months. I guess this is what I get for being your customer for 8 years. Byeeee

@Fidomobile Issue of Fido roam has been closed from roger but problem still present . please check my DM for details of case number etc.

@Fidomobile please check my DM for issue related to roaming.

@MobileSyrup @Fidomobile @FidoSolutions when are you piggy backing on that network?

@Fidomobile where is your fraud team? I have been locked out of my account for days now after removing a fraudulent line that was activated. Straight to voicemail for both numbers provided by CS. Left messages, no response. What kind of service is this?!

@Fidomobile Bags, fany packs.. laptop cases, to bad my wist is bare.

@Fidomobile hi, my phone network is not working properly. Can you please tell me why? Thanks in advance.

@Fidomobile a few minutes I talked with one agent but switch to other agent, I need fill up my information again, but is terrible for all customers.

@Fidomobile Fido system is terrible for everyone.

@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.

@Fidomobile Fido system always had some problems, yesterday I ordered phone online and want to pick up in Fido store, but today I talked with fido online agent but they said I can't pick up it store. Fido system is bad and terrible.

@Fidomobile @FidoSolutions is it possible for someone else to have a phone number that is the same as a fido customer phone number?

@Fidomobile Hi Fido, Is it normal that i have to call 11 times YES 11 times (20 hours of my time lost over the phone and Chat) to have an issue That no agent is able to solve, No Mananger calls me back when i requested it ..?

Holy **** @Fidomobile @FidoSolutions is useless, charged $288.44 for their **** up and when they said they fixed it THEY HAVENT now I have overdue balances

.@Fidomobile your customer service is appallingly awful. Between my husband I we have spoken to 6 representatives today to resolve a mistake YOU MADE! One of them was helpful, but couldnt correct the mistake. Now we can only speak to a manager in 24 hours.