Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 03/02/2026 16:35

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (60%)

    Phone (60%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.

Loading map, please wait...
City Problem Type Report Time
CanadaLondon E-mail
CanadaCalgary Phone
CanadaToronto Phone
CanadaOttawa Internet
CanadaKitchener Phone
CanadaOttawa Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Amanda_Mariexxx Amanda Marie (@Amanda_Mariexxx) reported

    @FidoSolutions @Fidomobile That's an interesting way of saying zero signal for over 12 hours

  • priyankar31 Shree Priyankar (@priyankar31) reported

    @FidoSolutions @Fidomobile Fido services suck, when outage came in you guys shut down your customer service lines on phone & chat, and left customers without any clue. I lost my whole day work, who will compensate for this? I need bill credit for this. PATHETIC SERVICE, I’m going away!

  • LifeLoveVancou1 LifeLoveVancouver (@LifeLoveVancou1) reported

    @sprinterbodie @FidoSolutions @Fidomobile I am glad you didn't need to use phone for work or work with emergency services or do your business Stay Safe and Stay Positive

  • JoeMich62613463 Joe Michaels (@JoeMich62613463) reported

    @FidoSolutions @Fidomobile The one time that I needed to make an emergency phone call my cell service was unavailable. WTF is going on Fido?

  • streetsimple_ Moz (@streetsimple_) reported

    @FidoSolutions @Fidomobile @RogersHelps are y'all still down in the Pickering/ajax area. I've tried restarting my phone several times, I get connected and my calls drop

  • clkyyc Cheryl Kean (@clkyyc) reported

    @FidoSolutions @Fidomobile Not this customer!!

  • jesse4health Jesse Roberts (@jesse4health) reported

    @FidoSolutions @Fidomobile Not working in my part of Southern Alberta yet.

  • davidcouvier Dave (@davidcouvier) reported

    Hey @Fidomobile what's going on with your network?! Entire day with no service??

  • Bahero7 Star Platinum (@Bahero7) reported

    @RogersHelps 12 hours later and still no service. I'm done with your sister company, @Fidomobile. It's been 13 years, and I think it's time to move to another provider. This level of service outage is unacceptable.

  • Neel_bhai Patel.Neel (@Neel_bhai) reported

    @FidoSolutions @Fidomobile I am getting internet but no calling network

  • rajmansez raj nigam (@rajmansez) reported

    @paukenist @FidoSolutions @Fidomobile too bad we can’t pay our bills “intermittently”

  • DonBisione Vadim M *️⃣ (@DonBisione) reported

    Dear @RogersHelps, I was wondering if you would cover the $15 I spent on postal stamps today, to mail my printed out text messages. Sincerely your long time (@Fidomobile) customer.

  • bcc1981 Truthy_Truth (@bcc1981) reported

    @Fidomobile hahahaha after a 12 hour outrage you send me, a customer of 10 years, a text saying that you want me to pay something...give me a damn break. Guess I'm changing carriers. Awesome priorities guys!

  • LifeLoveVancou1 LifeLoveVancouver (@LifeLoveVancou1) reported

    @stevetogm @FidoSolutions @Fidomobile 1 day of your service =) please call to claim it =)

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @zaidoon06641677 @FidoSolutions @Fidomobile No provider is immune from service outages

  • An82828024Maria Ma Angelica Monroy (@An82828024Maria) reported

    @FidoSolutions @Fidomobile When is my service coming back. ? I haven't been able to make important calls

  • iamdieroiramor rr. (@iamdieroiramor) reported

    Why the actually **** do I still not have service @Fidomobile #fido

  • JaswinderDevgan Jaswinder S Devgan (@JaswinderDevgan) reported

    @Fidomobile was badly affected due to outage, no calls, messages no work...services got restored now but was badly impacted whe day.

  • Zingzon88816135 Zingzong (@Zingzon88816135) reported

    @Fidomobile how tf is service out ALL DAY wtf am i paying for? Fix it

  • zaidoon06641677 zayd (@zaidoon06641677) reported

    @FidoSolutions @Fidomobile I am going to change my service soon 🔜

  • Amanda_Mariexxx Amanda Marie (@Amanda_Mariexxx) reported

    @FidoSolutions @Fidomobile I don't know anyone that had "intermittent service interruptions" but I know a ton of people (myself included) in BC that had no service whatsoever for the entire day... 😕

  • AneshaLyn Anesha Lyn (@AneshaLyn) reported

    @FidoSolutions @Fidomobile Thank god we got service back I thought the entire world crashed when my iPhone 11 wasn’t getting text messages or voice calls I was so nervous especially when I knew my bill was paid on time and up to date

  • smartbutlazyaf tommy pickles (@smartbutlazyaf) reported

    It’s insane that @Fidomobile service has been down for a whole day.

  • arashad Ahmad R. Awadallah 🍁 (@arashad) reported

    @hammady @Fidomobile no, but it seems my problem is fixed now

  • RemedyMoore Remedy Moore (@RemedyMoore) reported

    @Fidomobile I have contacted support twice about an over payment of $260.00 and still haven’t received my refund. In #covid times this is killing me. Why is it so difficult to get anything sorted that’s not paying you?

  • HoMarilou Marilou Ho (@HoMarilou) reported

    My phone still not working text or call and data. Its 8:34pm @Fidomobile @FidoSolutions

  • tracy3Forsyth Tracy3Forsyth (@tracy3Forsyth) reported

    @FidoSolutions @Fidomobile Are we going to get a discount for this inconvience ? Intermittent isnt a steady 20hour outage.

  • Diwakar_kottees Diwakar (@Diwakar_kottees) reported

    @FidoSolutions @Fidomobile Still not recovered in North York, Toronto . This is really upsetting ! Fix this soon

  • priyankar31 Shree Priyankar (@priyankar31) reported

    @CP24 @Fidomobile services suck, when outage came in you shut down your cust service lines on phone & chat, n left customers without any clue. I lost my whole day work, who will compensate for this? If user did something like this you would charge extra, I need bill credit for this.

  • bclaser Beautiful Canadian Laser and Skincare Clinic (@bclaser) reported

    @Fidomobile I hope the customers get reimbursed for the loss of service today