Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (27%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout | |
| Richmond Hill |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tejas Saini
(@tsdtweet) reported
@Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. On Live chat Queue position is more than 50 which would take more than 30 minutes or to chat. Please take care of customers.
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Nehak
(@k11neha) reported
@Fidomobile Hi Fido, been trying to call you to change my home Internet installation appointment, been on the phone for at least 2hrs each day over the last three days and no one can make this simple change for me! I keep getting bounced between customer and the technical team!
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KK👨🦼🌈+they/them/he/his
(@livingklife) reported
from
Ottawa, Ontario
Cell phone companies are the worst! My phone is almost paid off $65 for 8 GB for which I use less than one is absolutely ridiculous yet they can't offer me anything less so I go looking elsewhere never mind they changed my profile illegally in June @Fidomobile
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Ibrar Ahmad
(@aset_ibrar) reported
@Fidomobile your app sucks
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Jat Balwaan
(@JatBalwaan) reported
@Fidomobile Terrible customer service and you just lot one of your customers. Your field agents promise unlimited international calling and then this offer expires and you put all the charges on the customer.
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[: Plato :]
(@HappyplatoLeung) reported
@Fidomobile The Fido My Account app is not working for 3 weeks. Error message "Something went wrong. Sorry, we've hit a snag. Please check back later. Cannot access Fido Extra and The extra 5 GBs 😡
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Ale.
(@acaSigoYo) reported
The sign of @Fidomobile is the worst in Nepean, ON. There is no coverage, there is never mobile Internet and if the bill comes, charging something that does not generate connectivity or confidence. I decrease service !. Please don't use this service, don't waste your money
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Mom Off Duty
(@MomOffDuty_CDN) reported
Not impressed with @Fidomobile tonight. Usually they have been my go to choice and have always given great service. Seriously considering moving my 5+ lines to another carrier. All my lines have great upgrade offers but they won’t offer the same to my most expensive line.
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[: Plato :]
(@HappyplatoLeung) reported
@Fidomobile Cannot even login to the app, what's the point of having the deal?
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danni
(@danni30908563) reported
@Fidomobile And I expect for YOU to call ME. I’ve tried to leave this company over and over again and it’s driving me nuts who stupid every single person I talk to is there
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Wycliffe Jason
(@Wykikii) reported
@Fidomobile I would like to cancel my second line. What's the process?
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Himanshu Bhavsar
(@vyom2003) reported
@Fidomobile very poor network since last 3 months, call drops, missed calls, no signal......complained so many times about network but shameful answer all is well
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danni
(@danni30908563) reported
@FidoSolutions @Fidomobile I’ve now tried to cancel and still haven’t received a confirmation email within 24hours and fido would like me to stop sharing my story
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Ibrar Ahmad
(@aset_ibrar) reported
@Fidomobile @FidoSolutions time and money wasted. Your app sucks Your app sucks Your app sucks Your app sucks Your app sucks Fido less Canada!
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Arnab Tumpy
(@Filmchopath) reported
Is there any issue with @Fidomobile app login? 🤔
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Phil
(@LouisPhilSluggr) reported
@Fidomobile Why have I gotten 6 text messages from Fido reminding to pay me bill...make that 7. I have a negative balance on my account. Make that 8 texts. I got an email this morning showing my balance. Fix your automated texting service...9 texts.
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Tejas Saini
(@tsdtweet) reported
@Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. Live chat Queue position is more than 50 which would take more than 30 minutes to chat. Be competitive and take care of customers
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merveiyeux
(@merveiyeux) reported
Hey @FidoMobile, thanks for your ****** customer service. My Mom called since she hasn’t received her bill yet, but was basically told it was because she can’t manage her finances & can’t pay her bills? Well, excuse me. The mortgage is paid off, & ALL bills are paid on time.
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Ꮢ𝔞𝔫 🐾 𝘄𝗲𝗮𝗿 𝘆𝗼𝘂𝗿 𝗺𝗮𝘀𝗸
(@ranaessance) reported
The fact that my @RogersBiz home internet keeps on having issues the past couple of weeks and forcing me to use my data from @Fidomobile as a hotspot so I can get my work done really hits differently when I’m reminded that Rogers owns Fido so Rogers is getting paid either way 🤨
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dieselboy
(@dieselboy28) reported
@Fidomobile Something went wrong every time I try to login to the app.
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Anderson
(@Anderso49718918) reported
@Fidomobile My Fido app is also not working
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Ibrar Ahmad
(@aset_ibrar) reported
I went to Harvey’s to use the Fido xtra offer. Guess what @Fidomobile @FidoSolutions your app failed and hit snag. That’s your way to giving Fido xtra so it won’t work when you want to use it. And locked me out for 30 mins. #worst
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danni
(@danni30908563) reported
@Fidomobile I received a bill this morning for an account I canceled over a month ago. You guys have the worst service that’s why I left but yet I’m still getting charged and having to deal with ur ppl who don’t know how to do their jobs
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Chelsea
(@chelseabucci) reported
@vyom2003 @Fidomobile My data is not working on my phone at all and they are saying it is not on there end. They are not helping to fix it.
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ivy
(@ivoryonn) reported
why is @Fidomobile customer service so bad i've been in chat for 1.5 hours and had to be transferred to 3 different people
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Phil
(@LouisPhilSluggr) reported
@Fidomobile now up to 10 texts from Fido. FIX IT!
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Chelsea
(@chelseabucci) reported
@Fidomobile day two and my phone has no data, it came on for an hour last night and now it’s gone again. What the hell and your saying it’s not a problem on your side. Well it’s not my phone as I put the sim card in my wife’s phone and it didn’t work either. It’s your service fix
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danni
(@danni30908563) reported
@Fidomobile I’ve had the absolutely worst experiences with your internet and all I want to do is leave. I do not want to deal with this during the work day
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danni
(@danni30908563) reported
@Fidomobile I would never suggest for anyone to go with fido
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Grace Yeung
(@graceyeungg) reported
@Fidomobile is your app (for iPhone) down? I’ve been trying to access the last couple of days and keep getting an error message