Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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E-mail (9%)
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Total Blackout (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Deep River |
Phone | |
| Ottawa |
||
| St. Catharines |
||
| Vancouver |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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RARI
(@skrariofficial) reported
This is about to blow up on YouTube this weekend, 2hours long conversation with people lying and making contradicting statements, your rude customer service tried to buy me off with 5$ off for 3 months. #ticktock #youtube blowing this up!, I’m switching to @Fidomobile
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Rain(er) 🍁
(@bett3r) reported
Hey @FidoSolutions @Fidomobile there's an issue with your home internet connection. Please fix it asap.
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CircularLogic
(@CircularLogic89) reported
@hbshmoe @Fidomobile Don't think Fido has a 'Canada US borderless plan'. They offer Fido Roam. Regardless, they use the same network as Rogers
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hbshmoe
(@hbshmoe) reported
@Fidomobile I am considering your borderless Canada US plan. How is your service at border areas? Is your coverage like Rogers which is good or like Videotron which has 60 km of no service?
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Heather Kirk, PhD
(@madamekirk) reported
from
London, Ontario
Is anyone else with @Fidomobile have no signal? I haven’t been able to text or call on the network since 3:30pm. #FidoDown #FidoProblem
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bryar
(@bryarpaije) reported
@Fidomobile how is that somehow i’ve never had a outgoing call to the USA in all of the years i’ve been with you but call and ask what the heck happened because it wasn’t me and i get told “sorry we can give you a 3 month courtesy package for US calling”. I DONT CALL THE US
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Piyush Mevada
(@piyushmevada123) reported
@Fidomobile Hi, I have to say about Fido.Their store people lie to new immigrants and cheated.they told to waive off charge for service charge but now 2months no one responding. I suggest people to think before go with fido. CEO..pl see this 647 877 4710 piyush
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Tea & Eh
(@fifeyeno) reported
@Fidomobile @FidoSolutions 45 min on hold to find out how you're legally booting me off the cell tower? You're leaving me without phone No emergency service. I'm joining or starting the class action for this administrative cost savings human rights atrocity you made
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Rie Serrano
(@rieserrano) reported
Anyone having problems with Fido today? I'm not able to login to my account. @Fidomobile @FidoSolutions
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Rhi Kirton BSc | wear your mask!
(@Rhiannon_Kirton) reported
I got kicked out of the zoom for my job interview TWICE on Tuesday! Even with the camera off! @TELUSsupport what the hell?! This literally is worse than just not having internet. It's unbearable. My @Fidomobile data is the only thing saving me rn! Pls I beg, fix it! Now! 2/2
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bryar
(@bryarpaije) reported
@Fidomobile rather than credit me the money you’d pay out the extra money for this “courtesy package”. how is this courtesy when it’s never happened before and you’re doing the opposite of helping me???? i have never once called the USA
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Maneo
(@Maneo_) reported
@Fidomobile is there any word on service outages in northern Ontario? It’s been two days of almost zero service (only short bursts of data), no calls… 😢
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Olga Sava
(@OlgaSava2) reported
@Fidomobile No service on Salt Spring Island for 2 hours. What is going on?
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Michael-Lamont Lytle
(@michaellamontl) reported
from
Toronto, Ontario
Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!
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foggybottomz
(@foggybottomz) reported
@Fidomobile Fido's commercial on TV, with the two women & the bear is potentially very dangerous! They are seen searching what to do if confronted by a bear. One of the ideas was to "run"!! Terrible to even suggest that!! Some people might think that's what they should do!! 😡
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bryar
(@bryarpaije) reported
@Fidomobile i’m sorry but this isn’t customer service. i’m really upset that i have to deal with this after i haven’t called, and never will call the US. it’s a joke to offer 3 free months of US calling to someone who has never called the US rather than credit the charge.
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jess
(@imyeggi) reported
@Fidomobile @FidoSolutions I’ve been out of internet for the past 16 hours and the live chat tech support is absolutely useless. Pls fix my wifi/discount my monthly bill or I will switch to Bell 👿
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MaryEllen
(@MarryellenZ) reported
@Fidomobile the internet is down again! It’s keeps happening a lot lately. What’s happening?!!😤
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Tirth Dave
(@TirthDave10) reported
@Fidomobile @FidoSolutions Just a Feedback - Customer service is worst. CSR either don’t understand anything and don’t want to understand anything regarding request over the call. To open a new account take 10 minutes at store but to correct mistake made by in-store (1/n)
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Davion Bharose
(@davionbharose20) reported
@Fidomobile great customer service today. Told my whole family to switch providers for $2. So we did, and got a better deal than anything you could’ve offered. Thanks for nothing.
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O.J. Anderson
(@MrChees37019310) reported
@Fidomobile Go **** yourself. Get better internet you dumbasses. Y'all are ******* clowns who steal people's money and ruin livelihoods.
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Karan Shah
(@TheCarreyShow) reported
Hey @Fidomobile : Do you not care to inform customers of planned outages and rebuilds ?I was informed by ur customer care that rebuilds will go on for another two days since 3 weeks I have poor internet. Very very poor support & services. Total fail for Fido and Rogers #Fido
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Hamed
(@hamedpajouh) reported
@Fidomobile definitely gives you the worst customer experience 😒 you have to check your bill every time! #fid #Ontario
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Strongopinions
(@GlenStrong2) reported
@Fidomobile Since every department you have doesn't care that you treat your customers like garbage,I've contacted the CRTC to get some help dealing with you!If this ends up on your main page,I hope people realize they don't have to accept being treated this way and have options!
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Brinyy
(@BrinyPlot) reported
@Fidomobile fix your ******* internet you dumbasses
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Rob Taylor MGB owner British / Canadian
(@BobtMgb) reported
Ok you techy lot I have a bloody LG Cell phone that will not let me delete or answer messages, I hit the delete button and it says failed to delete. so frustrating and nobody at FIDO @Fidomobile @FidoSolutions will answer the phone to help me, any ideas? apart from smashing it??
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JerryP
(@yarop) reported
@Fidomobile HORRIBLE customer service!! HORRIBLE!! After 5 calls and 10 hrs, in total, on the phone, they issued and escalate another ticket for a simple 'My Account' login problem. They promised, the same as the last 4 times, to be fixed in 2 days. Their word is worth nothing
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Justin
(@SadisticCynic) reported
@Fidomobile Hey Fido, tell me why it's so damn hard to get a charge removed after a buyer's remorse? CRTC: "You can return your cellphone within 15 days, without penalty, if you are unhappy with your service. Use up to half of your allowed monthly usage during the trial period"
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bryar
(@bryarpaije) reported
@Fidomobile after speaking to a CSR they said there has been no record of me ever calling the US prior to these alleged call dates. i’m quite frustrated because i’ve been with you for years, never asked to amend bills and the ONE time i have an issue there’s 0 help.
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Tea & Eh
(@fifeyeno) reported
@Fidomobile Hi i called your tech line, for help about an ext service msg threatening to cut my services, because why? I paid. You told me I was safe for services where I am. And now after an eternity on hold your tech hung up on me. What are you guys doing?