Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 01/10/2026 04:50

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (43%)

    Phone (43%)

  3. E-mail (5%)

    E-mail (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (2%)

    Total Blackout (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Phone
CanadaBolton Phone
CanadaMontréal Internet
CanadaLondon Wi-fi
CanadaBarrie Phone
CanadaMississauga Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • ravipshetti @ravipattanshetti (@ravipshetti) reported

    @Fidomobile @FidoSolutions waste of time n energy talking to customer care services. Different answers n no proper responses from agents.

  • imranmalang Imran Mohammed (@imranmalang) reported

    I had a genuine issue & was chatting with @Fidomobile chat support agent. Guy was supposed to get back but disappears. What a head ache🤕. #fido

  • sasha89309447 sashaB (@sasha89309447) reported

    @SheldonLee007 @Fidomobile @FidoSolutions same here. down for 3h

  • yousafihsan Yousaf Ihsan (@yousafihsan) reported

    @Fidomobile My Home Internet is down for 3rd time.

  • OmidRez79115892 Omid Reza (@OmidRez79115892) reported

    @Fidomobile I pay around $500.00 monthly for my phone and iPads and today is the third day that my hold time to speak to a customer service representative is over an hour. If you don’t have the capacity why do you take reservation for new iPhones?

  • yad_ayam Yad e Ayyam (@yad_ayam) reported

    @Fidomobile 5- He/She told me that <<<Can you please contact back again by disconnecting the chat and connecting again as my system has technical issues>>> ??? And when I disconnect (At 12:09 am) and try to re-connect by chat, I got a message in chat window that it is out of business hours!!

  • snaakies Andrew (@snaakies) reported

    @514_sid @Fidomobile Same problem here

  • ScullyRDI ScullyRDI (@ScullyRDI) reported

    @Fidomobile @FidoSolutions your app is down on android and asking to press on images...

  • yad_ayam Yad e Ayyam (@yad_ayam) reported

    @Fidomobile 3- So after few busy days tonight around 23:45 I connect to live chat with Fido support about it and explain that I got an internet in new address but I'm not sure it is mine or not. After a minute I lost my connection!!!!

  • JarylleAdriane JP (@JarylleAdriane) reported from Toronto, Ontario

    @Fidomobile u getting issues with civerage around east york toronto rn?

  • RicheetZen Dominic Lamoureux 🧙‍♂️⚗️ (@RicheetZen) reported

    @Fidomobile what is happening with the service this week? Cant make calls our take messages. 2 different days same situation.

  • yad_ayam Yad e Ayyam (@yad_ayam) reported

    @Fidomobile 4- After few minutes again I tried to chat with tech support. But as soon as chat window open I got a message that agent closed the chat!!!! Finally at 23:59 I connect to another agent and explain the issue. (Conversation picture attached)

  • Kamranmoeen77 Kamran Moeen (@Kamranmoeen77) reported

    @Fidomobile app is also down?? #Facebook #instagram

  • TheChaunch DJ (@TheChaunch) reported

    Do not use @Fidomobile I pay out the *** for barely any GB and now that I've fallen on hard times due to covid they won't help me at all.

  • 514_sid Manny (@514_sid) reported

    @Fidomobile what’s happening i cant call nobody. It keeps sayin “call failed” is there an outage or sum?

  • iamsingh78 iamsingh (@iamsingh78) reported

    Hey @Fidomobile @FidoSolutions is your network down today?

  • ruban_s01 Rubankumar (@ruban_s01) reported

    @Fidomobile I recently got a new BYOD phone plan and told that I will get $10 off every month. An agent from fido customer care team mentioned during the initial activation time (beginning of September) that the $10 off is available and also updated his notes in the system.

  • FreddyKreugs Freddy Kreuger (@FreddyKreugs) reported

    @SheldonLee007 @Fidomobile @FidoSolutions Are u having issues bro? Same here. Internet connection showing full bars but apps are not loading properly

  • AlaghbarRama Rama (@AlaghbarRama) reported

    @Fidomobile do you have a help line I can talk to? I have an urgent problem and unable to find a number to contact.

  • SheldonLee007 Sheldon Li (@SheldonLee007) reported

    Is the cable internet down? @Fidomobile @FidoSolutions

  • KapetzLanny Lanny Kapetz (@KapetzLanny) reported

    @Fidomobile why is my network on all Digital Spiritually familica ly Speaking all so screwed up in any way shaper forms if all the frauduent ones that appear to be ok but in alkeny are just stealing my identity and acting as tho sh they me

  • dmthakkar001 D.M.Thakkar (@dmthakkar001) reported

    @Fidomobile terrible service! Got scammed by your agent who called to upgrade my plan on Aug 4th but took away my existing free services & verbally confirmed they were still free! Nope,I got charged for using them now. False promise to upsell the product..

  • humphd David Humphrey (@humphd) reported

    @fidomobile your iOS app is in a constant loop showing the Google Captcha. You do it, click Verify, it goes to the login again and repeats. Impossible to actually get logged in.

  • taiandsashin Dr Tai🏳️‍🌈 (@taiandsashin) reported

    @candaysium @Fidomobile They brought it down by $455 as they received a returned phone in July. The activation fees that were waived when we signed up, are still on @Fidomobile wants me to pay those although they never should have been on.

  • globetrotterlaw Traveling Lawyer (@globetrotterlaw) reported

    @Fidomobile nice try to keep me on hold for an extended amount of time simply because I have a complaint against one of your business practices. #roamlikehome is a scam

  • Lakshay26873531 Lakshay Malhotra (@Lakshay26873531) reported

    @Fidomobile I am a new customer and a student in canada. I just received bill for second month and it shows extra long distance calling charges but i was shown 50 min left out of my 1500 min when i last checked the app before month end. So can you please help as it is huge amount

  • AmirR3zaM Amirreza Mohammadi (@AmirR3zaM) reported from Toronto, Ontario

    @Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

  • _harmonyxo Harmonica Lewinskyღ (@_harmonyxo) reported

    40 minutes on hold and my call gets disconnected before I even got a chance to speak to technical support @Fidomobile 😩

  • vbirddz Xiang Zhou (@vbirddz) reported

    What happened to the home internet in Richmond Hill, ON? Very unstable connection. Ping to the Rogers DNS resulted 35% packets loss.@Fidomobile @FidoSolutions @RogersHelps

  • harrylamba harrylamba (@harrylamba) reported

    @Fidomobile tried DM, but you need to understand this is a tech issue. for 3 days continued Ask Jack, Live chat, twitter have been used - with no luck