Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (60%)
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Internet (27%)
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Total Blackout (7%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Dan the man 🇨🇦 🏒🏖
(@danwarren6) reported
from
Toronto, Ontario
@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks
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K Pena
(@dperador) reported
I find it an issue when CS reps ask you what’s wrong and you tell them what the issue is but they fail to actively listen your concerns. I shouldn’t have to repeat myself 6x what’s wrong for you to grasp what’s wrong.Communication skills are important! @Fidomobile @FidoSolutions
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fagofcolour
(@fagofcolour) reported
Touching: Ever since I switched over to @Fidomobile I haven’t gone a month without looking at my phone bill to ask “what ******** is this?” and “do I even need a phone plan?” #pride
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Max Collodi
(@MaxColllodi) reported
@Fidomobile No other company or deliverer (Amazon, Canada Post, Fedex, DHL, UPS) has similar problems and they often deliver more expensive goods. Online ordering is supposed to make life easier but you make it excruciating.
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Rob
(@plumeorama) reported
@Fidomobile everytime I come to the Otrawa area the signal is crap...its a total BELL area up here!
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SuperBat
(@mhar2004) reported
@Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile Thanks for throwing your weight around on Twitter, and mocking your customer base. I have 4 lines, how much money does that represent over 5 years
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Vancouver Sharepoint
(@YVRSharePoint) reported
@Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with
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Jean Bean 🌳🌎🌈🎶
(@jean_prettyjean) reported
@Fidomobile Is there a system issue for Fido cell users in Pefferlaw, ON L0E 1N0 Consistent call fails.
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Tally
(@TallySalkey) reported
@FidoSolutions @Fidomobile both the app and website are still down and I need to pay my bill
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Doomsday Unicorn
(@DdayUnicorn) reported
@Fidomobile @Google There is a clear & well documented issue with the Pixel 6 Pro. Multiple websites have articles regarding the screen spontaneously cracking with NO physical/outside damage. Mine cracked IN MY HAND whilst scrolling. Yet you refuse to fix it. Unacceptable. 1/2
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile Just send him an msg via your internal system, he knows who i am. This is all just so painful. I have wasted hours of time that i will never get back, customer service at FIDO is deplorable.
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***** Da'Lumpe
(@Da_Lumper) reported
@Fidomobile So without warning, @Fidomobile Canada decides it is a good idea to drop all online support for prepaid customers!? So you want to check or manage your acct, CALL the service number. so long sukkers.
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Brian Mahoney
(@_BrianMahoney) reported
Is it just me or is @Fidomobile 's data spotty on weekends? Fine Monday to Friday, crappy on weekends. They must turn the power down on Saturday and Sunday.
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gurveer
(@gurveer51515676) reported
@Fidomobile @FidoSolutions The biggest issue with your voicemail service is , it doesn’t tell the day and time the voicemail was left. I think I better move to @FreedomMobile who has better voicemail service. I lost my job because I thought msg was from past & never called them.
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what Ande Likes
(@whatAndelikes) reported
@Fidomobile been Troy to speak to a live agent but it keeps telling me you are closed. Then tells me weekends hours are 9-5pm..help!
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TransParent Dog Mom: Lexa
(@dogmomlexa) reported
@FidoSolutions I don’t want promotions, I don’t want corporate pride garbage. I want to see @Fidomobile take some firm stances on things. I want to see you take a firm position on trans rights, I want you to confront the news that’s coming out of the states and that is spreading into Canada.
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what Ande Likes
(@whatAndelikes) reported
@Fidomobile been trying to speak to a live agent but it keeps telling me you are closed. Then tells me weekends hours are 9-5pm..help!
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Mylok
(@Mylok_) reported
@Fidomobile Hi. I received a message that says I registered to use roaming data. I don't want to be registered for that service. How can I be removed for roaming use?
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CircularLogic
(@CircularLogic89) reported
@dperador @Fidomobile @FidoSolutions Communication is two-way. Perhaps you hadn't clearly explained the issue properly?
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Balsher Singh Sidhu
(@balsher_sidhu) reported
@Fidomobile I am repeatedly getting spam calls masked under my OWN number. You REALLY need to up your spam-prevention game. Called customer service multiple times, to no avail.
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Kathryn DeFranc
(@DeFrancKdefranc) reported
@BruinsSandi @Fidomobile @FidoSolutions So very sorry Sandi!! That is Horrible!!
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Papou1981
(@christinapapou) reported
@Fidomobile don’t buy from them. They do shady business and expect you to stay. How a phone goes from $23 down to $10 a month in about a month or so is bs. You can’t do anything but gauge us. Been a customer for 20+ yrs and this is the thanks I get.
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Meeraj
(@meerajrules) reported
So day 11- This is @Fidomobile @FidoSolutions for you. All you #canadians read this! My device got stuck with @PurolatorInc and they returned it back to Fido due to a stupid reason now Fido calls and says sorry we can’t give you same offer the device is sold out! Is this a joke?
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Nishith Singh 🇮🇳 🇨🇦
(@AglSingh) reported
Hey @Fidomobile @FidoSolutions did you just take off 5GB of data and India calling feature from my plan? That too without any prior notice. Thats how you treat your loyal customers ?
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Riley
(@TomTom_Riley) reported
@Fidomobile your topping up process is just awful. $55 a month, but you only accept vouchers in multiples of $10. Won’t accept my credit card, because Thomas + Tom name is totally different, which takes 24 hours to change. My requested call back never arrived. I’m off 👋
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TLogic-SaveWomen’sSports
(@girlegunz) reported
@Fidomobile @FidoSolutions Well! I just returned from a road trip where I decided to use my cell phone for nav rather then purchase a Garmin Drive. Holy cow…for 15 days I am now nursing a $300 bill whereas I could have purchased a nav device for $150. Never again. What a rip.
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Gino
(@GinoWTHWorld) reported
Normally i do not tweet, tks fido. Charged for LD, paying is ok, but never knew addon would expire, orig contract does not list that, CS do not have guts to say it must list Even your live chat agent questioned me if I read all the detail!? You think its ethical? @Fidomobile
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Trisha May Santos
(@TrishM19) reported
@Fidomobile I'm unable to call, is there any outage?
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Amanda Grant
(@OMGAMGrant) reported
@Fidomobile @RogersHelps What is happening with Fido voicemail access or any of your support numbers in Vancouver? How long will those services be down?