Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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David Roper
(@davidcroper) reported
@TELUSsupport Why wasn't @Fidomobile affected by the power outage in Coquitlam last night but @TELUS was? Is #Rogers more reliable?
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Wingli
(@Dicas__t) reported
@Fidomobile why is my home internet not working
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Spencer Hall
(@SpencerHall_ca) reported
@Fidomobile scammer calling me from 289-659-8194. Feeling apprehensive and ignored from telecommunications companies. How do the Canadian customers file a class action lawsuit against the big telecommunications companies to fix these problems? @DavidLametti
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AudFlo
(@AudreyLaz) reported
@Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected.., maybe you guys just dont want to give me my refund that was promised? Someone contact me, this is ridiculous
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H&Y
(@HY_happydream) reported
@Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of upper management lady contact me and fixed. But I need to see next bill to confirm
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AudFlo
(@AudreyLaz) reported
@Fidomobile @Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected. Maybe you guys just don't want to give me my refund that was promised? Someone contact me, this is ridiculous
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Bibbles
(@BiblioFate) reported
My life is ruined thanks to @Fidomobile They cancelled my account then I uncancelled it. But it's been 2 weeks and Fido has yet to give me back my number. I've talked to 11 different people, everyone has a different opinion but no solution.I'm locked out of my MFA accounts. Help!
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ushaan hindolia
(@UshaanH) reported
@Fidomobile Super hard to get hold of your customer service team anytime of the day. Your new year resolution should be providing better customer service.
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Tirth Dave
(@TirthDave10) reported
Really @Fidomobile @FidoSolutions ?? Got txt for bonus offer of additional 5 GB for loyalty plan but unable to add. Went to store and also called customer support, “as always no resolution provided”. Please don’t fool customers during holiday season.
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Hadi_Faturechi
(@HadiFaturechi) reported
@Fidomobile @FidoSolutions 50 for service (which he said would be zero), I was also charged the regular plan fee… This is not a joke and a formal discrimination of law.
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Soumojit Biswas 🇮🇳
(@soumojit028) reported
@Fidomobile @FidoSolutions not getting network here in India. It was fine 1st day. From 2nd day onwards, I am not getting any n/w. Please assist.
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Amal J
(@Amal8710) reported
I need that 55GB plan for $30.....I've been a lifetime customer! Can't be waiting on hold for this. Life goes on! I have multiple plans @FIDOAlliance @Fidomobile @FidoSolutions Send help asap!!
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Matt
(@mattyplumbz) reported
@Fidomobile I’ve been waiting 2.5 months for the new iPhone. You cannot treat your customers this way. This is not good business
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Umran K
(@UmranK10) reported
@Fidomobile Can u pls explain to me why I had to waste 1 hr of my time to get the credit on my acc refunded? You've been sitting on the credit for 2 months! What wld happen if a customer doesn't pay their bill for 2 months?
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🌺 R O H Z A L E E 🌺
(@RohzaleeJ) reported
@Fidomobile why would you send me my bill on Christmas Eve. So rude !
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Chris Hinman
(@ChrisHinman87) reported
@Fidomobile Are you working on fixing the current problem internet outage in Ottawa? #nointernet #frustrated #poorservice
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i love a big leaf
(@joaospasteis) reported
Hey @Rogers / @Fidomobile, are you going to pay my @TELUS phone bill this month for all the data charges since your internet has been down in my area for TWO days? Absolutely ridiculous!!!
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Koko
(@kokolattt) reported
@Fidomobile Hi Fido, the recolution started on September 16th, I made some calls to connect my father kn law on September 24 th. You never gave me the credit and your agents and supervisors refuse to do so saying it was for after September 28. This is deceiving your customers! #fidoiran
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JaeDion
(@JaeDion_) reported
@Fidomobile Your Internet is trash, I'm always having connection problems since I've been with you guys, and I'm going to find a new provider.
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H&Y
(@HY_happydream) reported
@Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of offer management lady contact me and fixed. But I need to see next bill to confirm
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Arshit Vaghasiya
(@ArshitV) reported
What a useless customer service @Fidomobile @FidoSolutions. Tried calling them several times and was in queue for like 30-45mins and no response. Don't go for Fido.
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Kurt
(@19Kurt82) reported
After 1 month, 4 phone calls 2 case files and close to 4hr on hold. My @Fidomobile bill is still wrong after signing a contract #BlackFriday . I don't recommend #fido to anyone. Customer is friendly but unable to help .
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Sarah Oliver
(@funfancytime) reported
@Fidomobile I tried to call your customer service but there’s a 2+ hour wait? I’m receiving Toni calls every 10 mins. Please help.
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Lori Catalano
(@Loricatalano04) reported
@FidoSolutions @Fidomobile it’s now been 15 calls since 2:47pm… I’m trying to work, have an ailing parent and it’s the snow storm “of a generation”.. absolutely no way you can help? This is horrendous. I have the numbers…
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Kalula.
(@kajeuhxaa) reported
@JesseOrmonde @Fidomobile Send a message request to Kelvin_limit on Instagram he can be able to help you with this just the way he did for me earlier today.
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile one of the worst customer service in Canada. They don’t value customer time and despite escalation there is No response from them.
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Lori Catalano
(@Loricatalano04) reported
@Fidomobile Getting multiple scam calls again today .. between 2:47 and 3:07 they called 5 times. Is there anything we can do?? Can’t turn the phone off!! It’s becoming a very frequent issue…
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Chamyong
(@Rawch18) reported
@FidoSolutions @Fidomobile When will service be restored, still down since yesterday morning. Got an email saying that it was repaired this morning but it's not. Spoke with tech support 3 times which hasn't helped.
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Anuj Vohra
(@anujv21) reported
@ArshitV @Fidomobile @FidoSolutions I agree and I have experienced the same. Very poor experience despite paying heavy monthly charges.
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Aman
(@aman_dhirin) reported
@Fidomobile no one seems to bother about customer pain here