Fido service status: outage reports and connection issues
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Full Outage Map
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 14 days ago |
|
Deep River
|
Phone | 14 days ago |
|
Ottawa
|
15 days ago | |
|
St. Catharines
|
18 days ago | |
|
Vancouver
|
Internet | 18 days ago |
|
Toronto
|
Phone | 24 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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thrill3 (@thrill3) reported@Fidomobile Worst company to deal with Not able to communicate with them Last conversation 70 minutes they said all will be ok ,not ok issues were not resolved I can't believe this company can be allowed to exist
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Nishant Ahlawat (@ahlawatwrites) reported@Fidomobile have you blacklisted @oneplus . My 5g phone is not compatible with your new network where you have phased out 3g network . And you are charging unjust charges without notice. The best part is support team says they can't help.
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Nyko (@BrentNyko) reported@Fidomobile Can't stand new cust service. I have a tech support issue, Fido MAKES you select a call back date/time that is almost always the next day and "only 2 slots" left if same day. I have no service and I am FORCED to wait!?! Where is the queue to wait on phone? UNACCEPTABLE!!
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Dhaval Mehta (@idhavalmehta) reported@Fidomobile fed up with your customer support. I am unable to update my billing address in the app or website. System cannot find my address. Contact support and the IVR says it can be done online. How do I update my address now?
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Kryss Kroniks (@KryssKroniks) reported@Fidomobile Maybe put more effort into customer service instead of this woke ****.
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Keith Watts (@atKeithWatts) reportedAbsolutely disgusted by the way @Fidomobile and @PurolatorHelp have handled my delivery. I've been told apparently since Fido is sending me a phone and forgot a simple apartment number, Purolator can't deliver it and neither party will fix it.
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Rahul (@LatharRahul) reported@Fidomobile Your agent just called me and signed me up for a plan. I left fido ago 2 weeks and now you signed me up again with false information. I am really not happy. I need a resolution asap
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Keith Watts (@atKeithWatts) reported@Fidomobile I have booked a call back but tomorrow is too late to handle this situation. I've been trying to get help with this since 11 am to no avail.
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Tarun Kumar (@tarunkk10) reported@Fidomobile i have activated roaming for my trip to the US and now im in the US without any signals? What is this? There is no customer care to support me
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AudRey (@reyaudd) reported@Fidomobile Can't reach customer service, probably because my account is cancelled. But I'm still getting billed! Help!
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tooomkmkmk (@tmkeycn52xxx) reported@Fidomobile Thank you for your reply. I’m sorry, but I’m not comfortable speaking on the phone due to a past negative experience with a customer service call. I would really appreciate it if we could resolve this matter through DM or email instead.
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Intrepid Critic (@Who_knewit) reported@Fidomobile so it's not bad enough I have to wait 5 1/2 hours to talk to someone, now you send me a text saying their call can be any time between 730 and 8. Why the hell did I pick a time? Yeah, once my phones paid off I'm gone, this is BS.
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Kevin Michael (@Kevinmichaelt) reportedHey @Fidomobile I set up pre-authourized payments but you didn’t charge me and now my account shows past due. And you no longer have human customer service… What the hell?
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Cihad Keskin (@CihadKeskin10) reported@Fidomobile When I try calling the number from an international line, I get a “call cannot be completed as dialed” or similar error. I’ve tried multiple times—this number simply isn’t reachable from my location. Please provide another way to cancel my service.
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rajesh (@rajeshtwee) reported@Fidomobile they charged me 70 CAD for using 3G service but why Fido gave initially 3G sim when I my phone is 4G compatible. Please take action on the issue 437-910-1057
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Cihad Keskin (@CihadKeskin10) reported@Fidomobile It’s impossible for me to call that number from abroad without a Canadian line. You must offer an alternative. I won’t keep paying for a service I can’t use. I’m trying to resolve this fairly—please help me cancel or provide another solution.
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AudRey (@reyaudd) reported@Fidomobile Both the chatbot AI and phone AI cut me off, saying they're unable to make an appointment for a customer service representative to call me. I've been trying for days and keep getting the same message.
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AudRey (@reyaudd) reported@Fidomobile Can you do anything to help me reach a customer service rep? I've been trying for about two weeks.
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Kevin (@sierralad) reportedIn short, @Fidomobile sucks, and anyone on that network should switch. I'm going to. Hell, I'm looking at new providers right now.
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Intrepid Critic (@Who_knewit) reported@Fidomobile are you guys keeping this automated phone system where it takes 5 1/2 hours to hear back from an actual person? Or is this something you're just testing? Because I will cancel my service if this is the future of Fido.
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Cihad Keskin (@CihadKeskin10) reported@Fidomobile Thanks, but I don’t have an active Canadian line abroad, so I cannot make that call. I’m asking again: please provide an alternative way to cancel my line or proceed with cancellation on your end. I cannot keep paying for a service I can’t use.
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Kevin (@sierralad) reportedAbsolutely piss-poor service from @Fidomobile. Charged me $75 for a device on 3g when it's 4g compatible, assured me it could be credited when it appears on my bill, then refused to credit me when it did.
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Assiduous (@MrsC72) reported@Fidomobile 1st time - nobody called 2nd time - "Our system is down please call back tomorrow" 3rd time - after speaking for 45 mins, "Our system is down please call back tomorrow" There is 0 satisfaction, 0 resolution, & seems like 0 effort given by Fido.
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AudRey (@reyaudd) reported@Fidomobile Still "having trouble" scheduling a call-back. I'm getting really frustrated! :(
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Kryss Kroniks (@KryssKroniks) reported@Fidomobile Twice now we have been charged roaming fees, from the US, yet we haven't left the country in 25 years. We've tried to contact them and were told we have to schedule a call back, three days later. WTF? Time for a new provider.
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🇺🇦 🇵🇸 Paul the Taxman 🇵🇸 🇺🇦 (@pcroft) reportedJust a gentle warning. If you are a @Rogers or @Fidomobile customer, they just laid off about 800 people from a 3rd party support centre. Customer service sucks already and is about to get worse. @foundeverglobal
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Assiduous (@MrsC72) reported@Fidomobile What we need done to the account can't be done on our end, it must be done on Fido's end of things. I need a phone number to reach a live customer service agent/supervisor/manager. The appointment call back has been a failure 3x now. Need a solution other than call back.
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💞 (@Jok_6_) reported@FidoSolutions @Fidomobile no network😣! Is there an outage? Restarted my phone for a couple of times.
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Heyris 𓂆 (@Harisarr) reportedCanceling @Fidomobile after 10 years. Charged me extra $100 without an explanation and dealt with rude customer service. Would not recommend ever
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Mitchell (@Twizted_AD) reportedHow bad is @Fidomobile doing that they ONLY schedule callbacks?! Embarrassing