Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton, Richmond Hill and Thornbury.
| City | Problem Type | Report Time |
|---|---|---|
 Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet | |
| Montréal |
Internet | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Howard Kohl
(@HowKold) reported
@FerretSquid13 @FidoSolutions @Fidomobile To be fair...That's probably the best advice they could give. Signal and whatsapp do work
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♉★☆ƦƐƏŜȊƺ★☆♉
(@ReesieSimone) reported
@FidoSolutions @Fidomobile any ****** time now would be great $200+ monthly bills and that doesn’t guarantee me reliable service. 🙄 #dobetter #fixup
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Richard Hausauer
(@rjrhausauer) reported
@Fidomobile your response to the issues was to shut down all avenues of customer support. You could at least he helping your customers set up wifi calling since you're unable to keep your service running. Instead you in st show us you really don't care.
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L.E
(@LENN9RD) reported
@Fidomobile guys what's happening with this outage? Since morning I've been unable to use my phone. I Better see a credit on my next bill or I'm leaving to another provider. This is outrageous.
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Megan Frost
(@Megan_in_pink) reported
@FidoSolutions @Fidomobile Thank you for the update, but it would be nice if you updated your phone system. When called at 1pm you had already been down for over 12 hrs, but there was no message about the outage.
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Shroominator69
(@jonchan69) reported
@FidoSolutions @Fidomobile when approximately do you think cell towers will be fixed? It’s been down for a long time now . #help
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B
(@TrueNorthTurk) reported
Y'all need some help troubleshooting? I'm losing money every hour I'm unable to work because of this mobile outage. We need more telecom diversity. #rogersoutage #rogersfail @RogersHelps @Rogers @Fidomobile
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InquisitiveShadow
(@InquisitiveSha2) reported
@FerretSquid13 @FidoSolutions @Fidomobile Hey, you don't have to worry about not being able to call 911. Emergency calls are not blocked by a service outage. You are still able to call, you just need to stay on the line. The only thing it affects is the 911 operator being unable to call you back if you disconnect.
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Bianca
(@BiancaDsouza1) reported
@Fidomobile @FidoSolutions Question: Once the service comes back on, will I get to see the missed calls or will it just not show up? #fidodown #fidooutage
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Casi
(@Riveradmin_) reported
@FidoSolutions @Fidomobile when is your service going to be up? We've been without cellphone service since morning,
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Jess (she/her)
(@jessselias) reported
@Fidomobile hey, ********. I can’t talk to people irl because it’s a global pandemic. And now with a nationwide shut down it doesn’t get any better. I’m switching tnt.
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Elizabeth (she/her)
(@elizabethsbrain) reported
Hey @Fidomobile can I get service back? I haven’t had mobile service in Calgary since 9 this morning. Not like I was waiting for important calls or anything (that’s sarcasm)
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╟TPwn╢CLAYMOR3QU33N ♋🎮💉🍊 🌻🦋🌞🤌
(@xFEISTYCANUCKx) reported
It's nuts im not with @Rogers but bcuz they are money hungry and buy everything @Fidomobile is down too so we allll screwed today!!! 😤😤😤
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Ms EvaO
(@MissEvaBee) reported
@FidoSolutions @Fidomobile Is the network back up?
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Sob
(@Sob26470670) reported
@Fidomobile wtf is going no service all day ... demand refund or I cancel
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Raj Mulay
(@rajmulay24) reported
@FidoSolutions @Fidomobile What's the reason of this outage? Need compensation.
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Mississauga City Hall Is Corrupt
(@MeanGirlGremlin) reported
Still no service! Goddamn it @Rogers /@Fidomobile !!!
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Tanner
(@nautilat0r) reported
@FidoSolutions @Fidomobile Shouldn’t all the customers who have this issue right now be accredited with something on their account because of the interruptions. Im seeing tweets of people missing pretty important calls and so did I today because of this bs. Fix it @Fidomobile
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Bhupesh Giri
(@BhupeshGiri9) reported
@Fidomobile fix your network asap, will switch otherwise, this is not a joke, couldn’t able to communicate to our customer since morning. How long you need to fix this? Very Sad to see this happen to Country Like Canada. 😟😟
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Avivia Harvie
(@AvivaHarvie) reported
@Rogers @Fidomobile ... anyone thought about re-booting your modems? Re-boot your computers? Change your charger? This is beyond a minor service glitch. Time to step up and be honest and clear about what’s really happening. #CustomerSatisfaction #fail!!
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Scott
(@kellygoosecock) reported
@Fidomobile fix your ******* service, pretty hard to run a business...
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Alex
(@allywheats) reported
@Fidomobile y’all are bold to serve me ads on YouTube when not one person has service lmao
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Leena
(@Leena20447325) reported
@FidoSolutions @Fidomobile not working in delta, British Columbia for past few hours. Got an exam soon.
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LC citizen
(@Samscaf) reported
@Fidomobile hi am Uber delivery driver I couldn’t use my application to work since this morning due to Fido internet problem unfortunately I lost my all my day Revenu
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Bob Hunter
(@hedgemon56) reported
@FidoSolutions @Fidomobile more than 14 hrs without services today - been with FIDO for more than 25 years - never had trouble like this - forced to switch to TELUS #switchingtotelus
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VUK.
(@VirangK) reported
Hi, This is to report a complaint and to bring your attantion that I am not getting Data coverage on my Fido cellphone connection from the morning (At least 10 hours now)i brampton area. Please try to fix it and compensate for it. @Fidomobile @CCTS_CPRST
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Hedia Balkhi
(@hedia19) reported
@RogersHelps @Rogers @Fidomobile I know/hope you’re working on fixing this but please don’t downplay the issue. It’s not “intermittent service interruption”! There has been no service, zero, null, for hours and hours!
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Ravi Sachdeva
(@RaviSac91633935) reported
@Fidomobile When can i resume receiving phone calls / making calls. Sendingreceive texts ? How long for this outage? Any update the cause ?
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chupapi muñañyo
(@BleedBlue6ix) reported
@Fidomobile @FidoSolutions whys theres no service... my phone number is a business line and i had to go on a confrence call but couldnt
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Kari Lywood Events
(@Kari_Events) reported
@RogersHelps @Fidomobile still experiencing phone and data issues.