Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (45%)
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Internet (42%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Phone | |
| Toronto |
Phone | |
| Niagara-on-the-Lake |
Internet | |
| Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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BD🥃
(@6fttallandsuper) reported
@anishastwt @Fidomobile Imagine using Fido💀💀💀💀 Bell doesnt have these problems
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tarashant
(@tarashant1) reported
@Fidomobile Hi, what about calling people in Iran for free due to the current protests and internet shut down? my plan has free unlimited text messages from Canada to Iran but the government also limited the text messages coming from international numbers ... #MahsaAmini #OpIran
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margaret
(@marg_ohhh) reported
@Fidomobile is there an eta on getting service back? And how will this extra data and long distance calling be applied to accounts? Thanks!
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Giselle
(@laffita_giselle) reported
@Fidomobile @ipsodunk Service are down , and i wonder if we’re gonna get those 50 gb that they mentioned
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باربالیب
(@barba_lib) reported
@Virgin @Fidomobile please support us #اعتصابات_سراسری #مهسا_امینی #MahsaAmini
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Casually Fanatical
(@CasualPopFan) reported
Always been happy with @Fidomobile, but the inability to reach someone on the phone is maddening. I keep going through phone prompts & always end up being directed to go online. Customer service is important, and online is not it. I'm aware of the irony of complaining on twitter.
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TV Fanatic
(@TVFanatic8) reported
@Fidomobile @FidoSolutions I am very disappointed with your new call back feature if I want to speak to an agent and I call, I do not want to be redirected to online. You need to give your customers the option to decide if they want online or OTP. This is poor customer service
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lksharma
(@shamahhmd) reported
@s_summan @Fidomobile @Rogers Don't trust these bastards best thing to do is complaint to the CCTS
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Poojan Dave
(@Poojan_Davee) reported
@Soumya_1202 @Fidomobile First go to website....then try clicking on 'activate the plan and then sleep....it will be activated automatically..and if you still having problem then please try to talk to poomjan🦍
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Kales 🌺🇭🇹
(@Meecky_A) reported
@KimberlyDubois @Fidomobile We sorted it out! I still prefer the customer service when you get to talk to an actual person on the phone
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keyvan
(@K1Sereshki) reported
@Fidomobile stand with the Iranian protesters.#FreeIran #MahsaAmini #مهسا_امینی Internet is down in Iran.
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Mark in Victoria 🌻🇺🇦
(@CoffeeGeeker) reported
I guess being a @Fidomobile customer for over 20 years now has perks. Just updated my 2yr contract, and put @beciamecia on it too, and after discounts, loyalty boosts etc, we're paying around $45+ tax ea. a month for over 25gb data, unlimited calls and text. Quite happy w/ that.
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Youth Of Yesterday Club
(@YesterdayYouth) reported
@Fidomobile Connect us to Iran. They have shut down internet and are killing our families. @Fidomobile #MahsaAmini #مهسا_امینی #OpIran
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selimz
(@selimz06510878) reported
@Fidomobile I cancelled my Fido home internet 4 months ago but they are still charge me.I contacted customer service 10 times to fix my problem but they can’t.I don’t know what they have to do.I can’t reach customer service to talk agent.
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Kenneth Handerson
(@KentaiFever) reported
@geighb @Fidomobile I had to drive 5 hours to a place I’ve never been using road signs like it was the dark ages
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چاق کراواتی
(@bigmanwithtie) reported
@Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی
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maddie
(@maddie17767) reported
@Fidomobile how ******** r there possible 98 people ahead of me for the online chat right now…
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Navid Balazadeh
(@Navidbzm) reported
@TELUS Thanks very much for your support. I wish @Fidomobile could also do the same thing. @Fidomobile #MahsaAminii
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vikram arora
(@vikramarora80) reported
@Fidomobile please check fido outage in Barrhaven. No internet since morning!
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Madjid
(@Madjidmohamadi) reported
@TELUS Wao! That's awesome! I've been a @Fidomobile customer for more than three years and due to internet blockage in #Iran haven't had the chance to contact my family for more than 10 days. I wish Fido could do the same for Canddian Iranian customers too. #mahsaamini #مهسا_امینی
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Unknown
(@Simplysad_a) reported
@Fidomobile How do I know if I got it ? I’m from ns and my data shows what I normally have and it shows it going down, what happens if I run out of my original data?
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Let us travel
(@Letustravel2) reported
@Fidomobile Good luck if you can use it even 50 mb coz the internet service is still down by fido & rogers…
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benfrith
(@benfrith) reported
@iPhoneinCanada Hey! Have you heard issues of people having issues while roaming with Fido eSims? I just went to the USA, and data worked fine, but voice calls were disabled. I asked @Fidomobile and they said that I should get a physical sim instead...which seems incorrect
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ipsodunk
(@ipsodunk) reported
@Fidomobile This is nice, but your voice service is down entirely in Nova Scotia now, so kinda useless.
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Sanj
(@Sanj024) reported
@Fidomobile Is your network down due to hurricane Fiona? Bedford NS next to zero coverage bars.
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Shile
(@shile__ade) reported
@Fidomobile @Fidomobile I’m eligible? I have trust issues with Fido already. Almost everything you guys say is a lie
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🏴Rouz🏴
(@iamrouzi) reported
@Fidomobile Please do support the Iranian customers, like Telus and Koodo, waive all long-distance charges, including calls and texts, made from Canada to Iran.🙏🏻🙏🏻 #MahsaAmini #مهسا_امینی
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rr.
(@iamdieroiramor) reported
from
Toronto, Ontario
@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.
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Meisam Salahi
(@SalahiMeisam) reported
As you may know Iranian government has disconnected the internet in Iran. We cannot contact our loved ones. Can you please help? @Fidomobile
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Anisha
(@anishastwt) reported
@Fidomobile I’ve been trying to cancel my subscription from last two months. I was supposed to pay $45/month but my bill is $300 for just 3 months. Can you please stop adding my bills every month and improve your customer care service thanks