Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (31%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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ushaan hindolia
(@UshaanH) reported
@Fidomobile Super hard to get hold of your customer service team anytime of the day. Your new year resolution should be providing better customer service.
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Arpit Singh🇮🇳
(@asingh95) reported
@BestBuyCanada I bought @Google pixel 7 on December 2nd with @Fidomobile and I was informed by your executive in Barrhaven that if the price goes down with in 14days you can get the contract updated by visiting any of the bestbuy in Canada.... So today the price went down (1/4)
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Lori Catalano
(@Loricatalano04) reported
@Fidomobile Getting multiple scam calls again today .. between 2:47 and 3:07 they called 5 times. Is there anything we can do?? Can’t turn the phone off!! It’s becoming a very frequent issue…
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Hadi_Faturechi
(@HadiFaturechi) reported
@Fidomobile @FidoSolutions 50 for service (which he said would be zero), I was also charged the regular plan fee… This is not a joke and a formal discrimination of law.
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Soumojit Biswas 🇮🇳
(@soumojit028) reported
@Fidomobile @FidoSolutions not getting network here in India. It was fine 1st day. From 2nd day onwards, I am not getting any n/w. Please assist.
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Travelling Nomad
(@traveljunkie___) reported
@Fidomobile seems to be trying to scam customers with their wifi calling service and roaming charges! Have called twice with no solution and around $100 is extra charges since September. When I am in another country on airplane mode and wifi I should not receive any charges! Help
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H&Y
(@HY_happydream) reported
@Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of upper management lady contact me and fixed. But I need to see next bill to confirm
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vatsam
(@vatsam209156) reported
@Fidomobile , I have been on customer service line for more than 2 hrs and no solution from fido Team. Worst service experience.
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CryptoNoob69
(@cryptopoop69420) reported
@Fidomobile @FidoSolutions Corrupt company, selling plans to people on discounts and never giving them. Stupid braindead customer team service smh. #quitFido
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No time for magical thinking 😷🪟💉💉🚀🚀
(@salsavangelista) reported
Hey @Fidomobile @FidoSolutions Why have I been waiting on hold for 2 hours to cancel my service? Please just let me go!
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Mickey
(@Mickey_s05) reported
@Fidomobile @FidoSolutions I am unable to connect to my mobile internet in Northern Ontario. Is there an issue?
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Arshit Vaghasiya
(@ArshitV) reported
What a useless customer service @Fidomobile @FidoSolutions. Tried calling them several times and was in queue for like 30-45mins and no response. Don't go for Fido.
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Nadia Nassar, she/her
(@nadia_nassar) reported
@FidoSolutions @Fidomobile Hoping you can help me resolve this. I ordered 4 bill reprints on October 25. I was told they were shipped on November 1 and I haven't received them yet.
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daphne's daughter
(@DeniseWhorms) reported
Is @Fidomobile down?
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Travelling Nomad
(@traveljunkie___) reported
@Fidomobile Why has no CSA been able to assist with this issue? Wifi calling in another country when I am on airplane mode and only wifi. I have been charged for this can called twice and tried talking to someone on the online chat many times. It’s not okay!
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Bibbles
(@BiblioFate) reported
My life is ruined thanks to @Fidomobile They cancelled my account then I uncancelled it. But it's been 2 weeks and Fido has yet to give me back my number. I've talked to 11 different people, everyone has a different opinion but no solution.I'm locked out of my MFA accounts. Help!
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Amin
(@microupnup) reported
@Fidomobile Likewize (device protection for android) by @Fidomobile is a company formerly known as Brightstar. Look at their reviews on google. Many complaints and bad reviews on how unprofessional this company is. Don't buy device protection from fido. It's a rip off..
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Ben H
(@phlow519) reported
@FidoSolutions @Fidomobile I upgraded to a recertified s21 about 27 days ago and haven't noticed a amixrofracture on screen, calling support from my 519 area code results in hangup, the times it gets through I get disconnected in about 5 seconds before being able to do anything
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Anuj Vohra
(@anujv21) reported
@ArshitV @Fidomobile @FidoSolutions I agree and I have experienced the same. Very poor experience despite paying heavy monthly charges.
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H&Y
(@HY_happydream) reported
@Nicki15 @Fidomobile @Canada I did not sign for public special plan, but I made own deal with Fido. It was hard time to fix my plan to get their offer.. almost I spent 1 week.. everyday I need to contact Fido. Finally one of offer management lady contact me and fixed. But I need to see next bill to confirm
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SAR
(@steven_reddy) reported
@AndyBaryer @Fidomobile Is this only a Fido thing? What about if you’re a Rogers customer?
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AudFlo
(@AudreyLaz) reported
@Fidomobile @Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected. Maybe you guys just don't want to give me my refund that was promised? Someone contact me, this is ridiculous
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Kurt
(@19Kurt82) reported
After 1 month, 4 phone calls 2 case files and close to 4hr on hold. My @Fidomobile bill is still wrong after signing a contract #BlackFriday . I don't recommend #fido to anyone. Customer is friendly but unable to help .
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Chris Hinman
(@ChrisHinman87) reported
@Fidomobile Are you working on fixing the current problem internet outage in Ottawa? #nointernet #frustrated #poorservice
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile one of the worst customer service in Canada. They don’t value customer time and despite escalation there is No response from them.
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Tirth Dave
(@TirthDave10) reported
Really @Fidomobile @FidoSolutions ?? Got txt for bonus offer of additional 5 GB for loyalty plan but unable to add. Went to store and also called customer support, “as always no resolution provided”. Please don’t fool customers during holiday season.
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Aman
(@aman_dhirin) reported
@Fidomobile no one seems to bother about customer pain here
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AudFlo
(@AudreyLaz) reported
@Fidomobile I have been dealing with an issue for 3 weeks now. multiple calls and chats and for some reason I keep getting disconnected.., maybe you guys just dont want to give me my refund that was promised? Someone contact me, this is ridiculous
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Spencer Hall
(@SpencerHall_ca) reported
@Fidomobile scammer calling me from 289-659-8194. Feeling apprehensive and ignored from telecommunications companies. How do the Canadian customers file a class action lawsuit against the big telecommunications companies to fix these problems? @DavidLametti
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DJ WIZ
(@wizology) reported
@fido i just spoke to the most Disrespectful , loud mouth , ignorant manager i have ever spoken to cant wait until they listen to this recording NO COMPANY is going to overcharge me or DISRESPECT ME when i do pay bills ON TIME @Fidomobile ANY ONE ELSE HAVE THIS PROBLEM