Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 10/08/2025 18:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (42%)

    Internet (42%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Ajax, Guelph, Cambridge, Wolfville, Edmonton, St. Thomas, Whitby, Burnaby, Surrey, Toronto, Richmond, Blainville, Vancouver, Montréal and Parksville.

Loading map, please wait...
City Problem Type Report Time
CanadaAjax Internet
CanadaGuelph Phone
CanadaCambridge Internet
CanadaCambridge Phone
CanadaWolfville Phone
CanadaWolfville Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • Lory_Withay Lory (@Lory_Withay) reported

    @Fidomobile why is service down in GTA? Can access internet on phone in Mississauga or Vaughan.

  • heyheyyou00 H (@heyheyyou00) reported

    @Fidomobile I am NOT a Fido customer but I have received EIGHT calls from your marketing team in two weeks (1877). Calls don't even connect when I pick up so I can't tell them to stop. This is now HARASSMENT. It's an abuse of chatr customers.

  • ca_rseth rseth.ca (@ca_rseth) reported

    @Fidomobile I ordered for a new iPhone 12 upgrade online on June 12, and I did not get even any shipping confirmation on it till today. When I talked to Fido customer team, they said that my order was cancelled by the system. How’s that even possible? Can you please look into it?

  • proudrational MP (@proudrational) reported

    @Fidomobile I have an issue with the winback team. I was supposed to get some credit back in December 2020. After a long wait & fight, I got only part of in this month. I am tired of calling fido every month for something which should have been done automatically

  • chapagai_deepak Deepak chapagai (@chapagai_deepak) reported

    @Fidomobile I will ever never use your services even if it's free

  • ImFarhan76 Farhan (@ImFarhan76) reported

    Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile

  • lexilouac lex // BLM (@lexilouac) reported

    @Fidomobile hey my service has been really bad since last nights storm

  • bryarpaije bryar (@bryarpaije) reported

    unless @Fidomobile wants to provide ACTUAL customer service like what i made him bring his business over for then i’ll be leaving. i’ve influenced many friends to come to fido. sad i’ve been advertising for a company that doesn’t care to help their customers 🤠

  • nourish87 nur (@nourish87) reported

    @Fidomobile has horrible customer service;90days ago I opened an account via refer a friend program for last 3-4 weeks I have contacted customer service 7 timeson phone and emails; they ignored to honor their promotion! with no reply-I wont recommend anyone to use Fido!

  • aintyourcuppa KJ 💙⚾️ (@aintyourcuppa) reported from Toronto, Ontario

    Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

  • bryarpaije bryar (@bryarpaije) reported

    in almost 3 YEARS of his bills with them never had anything irregular. now that there was no one called to check, not fraud, not loyalty. now @Fidomobile tells him that there isn’t anything they can do to help

  • DanielZh2091 Joyce (@DanielZh2091) reported

    Fido home internet is down? calling technical support team 1-888-236-FIDO (3436), waited sooo long, no live agent.@Fidomobile #internetshutdown

  • vamcchow Vamsi Annabathina (@vamcchow) reported

    @Fidomobile worst customer service I have ever experienced

  • rajveersinghsa Rajveer Singh (@rajveersinghsa) reported

    @Fidomobile Fido don’t want to keep it regular customers, they provide offers only for new customers. Now it’s time to move another network.

  • Budcat Jacqui (@Budcat) reported

    @Fidomobile I received a long distance charge on my last phone bill for a 25 min call to Nicaragua. I spoke to a Fido representative and he insisted that Fido’s records indicated that this call came from my phone. I have never called Nicaragua nor do I even know how.

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @ImFarhan76 @FreedomMobile @Fidomobile File with the CRTC they said they constantly receive complaints of Freedom lying and doing illegal ****.

  • RAYMOND49067044 RAYMOND (@RAYMOND49067044) reported

    @Fidomobile I hate to sound like a broken record, but Fido still hasn't credit my activation fee from 5 months ago. They finally gotten to giving the sign up credit, but I'm still missing my activation credit, which is $80 for two accounts.

  • Gerryyul gerrymtl 🇺🇸 🏴‍☠️ (@Gerryyul) reported

    Terrible customer experience (scam!) with @Fidomobile ! Is @TELUS or @Videotron looking for a new customer?

  • dallas_price Dallas (@dallas_price) reported

    When @TekSavvyBuzz is continuously cutting out but @Fidomobile has such poor reception you can’t even use the 20g you pay for. #ridiculous #figureitout #WorkFromHome

  • vbemiy Veronica (@vbemiy) reported

    @Fidomobile after 20 years of ridiculous customer service 🙄 I finally decided to cancel a service that only asks me to pay more every year and do not value loyalty. I received my last bill and I asked them to email me a copy as I no longer have access to the my account t to

  • Maxar2105 Mustafa Aksar (@Maxar2105) reported

    @Fidomobile worst mobile service

  • livingklife KK👨‍🦼🌈+ (@livingklife) reported from Ottawa, Ontario

    I need help my cell phone company put my dead name back on my account which it never was on that account I need help retweeting this to force Fido to put my legal name back on my account please retweet @Fidomobile

  • DatureMummifica SaiBaiRiBaoYuan (@DatureMummifica) reported

    @Fidomobile Home internet down at kipps lane, London, ON. Online chat didn't help at all🤡

  • KashyapPN Kashyap Nayak (@KashyapPN) reported

    Beware of #fidomobile @Fidomobile is very unethical company. Since last 2 years I have been paying 73 CAD per month then they charged me 541 CAD in last month’s bill saying that ur long distance service is expired. Did not get any help from Cust. Support

  • bryarpaije bryar (@bryarpaije) reported

    can’t believe after telling my boyfriend to come to @Fidomobile because of how amazing a phone company they are they actually never called to ask him what was going on with his irregular billing. instead they blame him rather than give actual customer service.

  • bharatdodeja Bharat Dodeja (@bharatdodeja) reported

    @FidoSolutions @CCTS_CPRST are you aware about @Fidomobile 's unscrupulous tactics to make money. Is there a way customer can raise their voice?

  • bcpandeya Bibek Pandeya (@bcpandeya) reported

    I don’t recommend @Fidomobile at all. I am currently with a different service provider. On June 5th, they offered me a plan and iPhone 11 pro max at $33.33/m with $0 down. Deal was done and I was waiting for more than a week for the sim and the phone.

  • Sabih_ahmed_786 Champagne BigB (@Sabih_ahmed_786) reported

    @Fidomobile hi my gf can’t even use her data and the connection is so bad. Is it happening to everyone cuz please fix this it’s been like this for two days and it’s hard to communicate with family members as the messages sent are delaying.

  • livingklife KK👨‍🦼🌈+ (@livingklife) reported from Ottawa, Ontario

    Pride month and Fido just added my dead name to an account that they never even knew I had a deadname for I've had a Rogers account in that name and a Bell account but never ever Fido where did they get it and during pride month! Companies True Colors shining through @Fidomobile

  • AWaqarK Waqar Khan (@AWaqarK) reported

    @Fidomobile is internet down in Mississauga (Meadowvale Village) area.