Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (65%)
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Internet (26%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Sashoy
(@soulful_petal) reported
@Fidomobile When will my phone service be back? It’s been more than EIGHT HOURS!!!!
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Morons'R'Us
(@TKD2U) reported
So I assume all @Rogers @Fidomobile customers will see an automatic adjustment on our bills this month for interruption of service @CRTCeng. Can't pay for something we can't use... This type of adjustment should be automatic and law.
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Jerrod McGuigan
(@JayWhyteMedia) reported
@Rogers These copy and pasted responses look so bad for you guys. I don't even have a Rogers phone, but because you own @Fidomobile my cell service is dead as well. No info, No customer interaction, no return of service. This is why Monopolies should be illegal.
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Atul
(@AtPar71) reported
@FidoSolutions @Fidomobile When will the network be back, we are loosing business and hurting our work, it is very sad that we have to depend on FIDO!
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CovertlyCool
(@covertlycool) reported
@Fidomobile I got no cell service
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Ada
(@ada_obioha) reported
@Fidomobile y'all are definitely not charging the highest cellphone bill for the whole country to be out of service for the entire day.
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Mike C
(@MeltedChrome) reported
@Rogers @RogersHelps @Fidomobile You folks charge WAY too much for a whole day of service outage to be considered even remotely acceptable. Fix your ****.
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Hadi Naser
(@elhadi_attia) reported
@Fidomobile @MrsTtheECE1 Until now, no service. My entire job is my phone! I can't do any work and my clients can't get a hold of me. I lost my money. Fido should reimburse me for this loss and inconvenience?
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StevieB
(@stevetogm) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile Personally, I think this outage is in retaliation for the latest #crtc ruling. It shouldn't take almost 16 hours to fix these outages. I see a lot of compensation to customers for this outage today. Totally unacceptable!
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Nikunj Lunagariya
(@OfficialNikunj) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile This is a joke. Why can't you just tell us the issue that has us all without data for well over 14 hours? I hope there is a nationwide credit coming to everyone's bills for this "intermittent service interruption"
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Shiloh Sheridan 🇩🇪🇨🇦
(@ShilohSheridan) reported
So @Rogers and @Fidomobile is just prepping up for when all cell phones go down for good... going on 8 hours now...
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GoofyGemini
(@GoofyGemini) reported
Excellent point.. if Rogers/Fido is down will we miss our vax texts @FidoSolutions @Fidomobile @Rogers
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B I N O Y 🏎
(@ThisisBinoy) reported
Brokerage account has two-factor authentication and each time I try to log in, it sends SMS on my phone. @Fidomobile @FidoSolutions is down since 12 hours and I can't access my stocks because of this ****** mobile service. No wifi in the world can help with this.
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Psalms 139
(@b_d_Roman) reported
@FidoSolutions @Fidomobile ...... are we going to have service anytime today or .....?
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Adrian Vershinin
(@VershininAdrian) reported
@Fidomobile @Rogers you made me miss a critical medical SPECIALIST CALL because of your service outage! No heds up. No text warning! 15 years I have been with you! @TELUS you want it? #horribleservice #zeroaccountability
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Mr. Rautela
(@vivekrautela01) reported
@FidoSolutions @Fidomobile Any updates on service restoration? I am without any cell or data service for my 2 numbers from morning.
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dominic serra
(@domserra1) reported
from
Brantford, Ontario
@Fidomobile y’all sus, get my gf’s service back pls 😡
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Dull Jack
(@Deaner9051) reported
@Rogers @Fidomobile If mobile data and service is down, how am I able to still see my billing in the app? Why is this taking so long you ****** my whole day. Along with millions of others. We don't understand how this is not fixed. In the last decade this has never happened.
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Benny Elia
(@benny_elia) reported
Why tf am I not getting any service or data ???!!!! @Fidomobile 😤😤 since last night !!! #fido
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Emma Royds
(@Emma_Royds) reported
@FidoSolutions @Fidomobile What are you going to do to compensate for the inconvenience. What do people do who have an emergency? It's a contract. You are not holding up your end by not providing what is paid for. So, you need to do something for you customers. ASAP, I'll be going to another provider.
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Atul
(@AtPar71) reported
@FidoSolutions @Fidomobile It has been more than 6 hrs that network not working!!!
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Dhrupal Suthar
(@DhrupalSuthar2) reported
@FidoSolutions It’s not an intermediate outage. @Fidomobile it’s been a whole day. I know you guys are working so hard but we need the network to connect with people because in this pandemic this is the only way to interact with others. Please solve this asap.
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Johnny Demetriadis
(@thirstyco) reported
Dear @Fidomobile @FidoSolutions I’ve now been without cellular service for over 12 hours. I run my personal life as well as my company on this service. 😡😡😡
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Six ♿️ - Vaccinated‼️💉
(@TheSix_TO) reported
So @NASA can fix a software issue with the #MarsHelicopter but @Rogers and @Fidomobile can’t fix cellular service on #Earth 🤔
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Prab
(@_bibi_G_) reported
I pay way too much for my cell service to be down for so long! Wtf is going on??? @Rogers @Fidomobile #rogersoutage
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Eri Bastos
(@Ebastos) reported
Hum... @Fidomobile is having a bad day.
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Mary ✍🏻 P🧜🏻♀️
(@MaryPocrnic) reported
@Fidomobile I thought the whole point of having another line (a landline) was so I could have access to a phone when/if cellular service goes down? Landline is down too, so really no point. #rogersoutage
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Raad Seraj
(@raad_seraj) reported
@Rogers @Fidomobile down nationally for over 12 hours. Cant call, text, use bike/car share, run errands, or book vaccine appointment. Well done Canada. Joys of an oligopoly that has no accountability.
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SpIky...omo owa omo ekun! 🇨🇽
(@Wurdz1) reported
Will that @Rogers and @Fidomobile mobile network has been down for hours! Imagine the income loss for those dependent on them. I can imagine using the transport app and suddenly you are left in a limbo.
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Nitin
(@matrix0683) reported
@FidoSolutions @Fidomobile I hope it gets fixed soon.Have been without service since morning.