Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tyrone
(@tyronej888) reported
@Fidomobile just need to switch devices with 15 day period. How do I do that. Store says call support. Support says go to store. Umm…maybe you guys should get your stories straight.
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Teresa Weir
(@TeresaWeir10) reported
@Fidomobile I need to cancel my internet tech install tommorrow
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Hayley Graham
(@Hayley_Graham) reported
Used to tell everyone they should switch to @Fidomobile cause it was so great. Now I'm getting the worst customer service imaginable. Wild
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Bill Stoppard
(@BillStoppard) reported
@Fidomobile What does it matter when you discontinue peoples phones when they travel abroad. I paid extra for a comprehensive international package, and I can’t even make a phone call in the UK. Try letting people have their phone service instead of handing out prizes.
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Tanvee Pathare
(@tanvee_28) reported
@Fidomobile You switched my number to another number WITHOUT my consent today. Trying to get help from your customer service but no help from past 3 hours! This is mental torture!
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بوٹا Nemesis مسیح🌈
(@_HouseofNemesis) reported
@Virgin I chose you over @Fidomobile since there customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
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Vamsi Kosaraju
(@VamsiKosaraju1) reported
@Fidomobile-Plz hav better coordination between sales,chat customer care team & retention team.Due to lack of coordination & communication, clients like myself will end paying over $5 per month over two years. Fido client of 10 yrs with this level of service, Kudos Fido!!!
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Dollar_Investing
(@dollarinvesting) reported
@Fidomobile Why do you guyz take such a long time to refund customers money?? Its been a month since service was canceled and still cheque not recd WOULD U ALLOW IF CUSTOMER PAYS BILLS AFTER 3 TO 6 WEEKS AFTER BILL GENERATED???
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Slim Shady
(@Rahul_270981) reported
@Fidomobile Kindly provide me a solution as soon as possible, my Fido number is 6047731479
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Slim Shady
(@Rahul_270981) reported
@Fidomobile @Fidomobile I have 8 gb data remaining in my bill cycle but for some reason I'm unable to use it, spoke to the customer care executive he told me to reset the network settings and I did that but still the data ain't working
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LeMillion
(@LeMillionQuirk) reported
@Fidomobile When they don’t support cellular on Apple Watch 🚩🚩🚩🚩🚩🚩🚩🚩🚩
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vishhhhhhh
(@vishu_au) reported
@Fidomobile @FidoSolutions Charged with 467$ for last month bill. Great way to rob customers. Multiple alerts would be sent to subscribe for new services but not even a single message to inform about a expiring service.. #quitFIDO #NeverAgain
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Mad Drummer
(@TheMad_Drummer) reported
@Fidomobile Bought a used fido phone in June. No issues. Now it is blacklisted. Have text convo with seller saying the phone is clear, not stolen. Do I have any options here? I want to keep phone.
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Bill Stoppard
(@BillStoppard) reported
@Fidomobile Your support guy did nothing and has not got back to me for 30 min. Do I have to buy a SIM card or new phone and contract with a carrier that cares?
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Museumofbadintentions
(@MOBINTENTIONZ) reported
@Bell oh and once a contract is done, it is upto the customer to call and let bell know as bell will continue to charge for a device that's been fully paid!! @Fidomobile I'm coming to you soon!!!
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Alex k
(@akctba) reported
@Fidomobile It's programmed to never win
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e.t
(@erenturgut) reported
@Fidomobile AVOID FIDO HOME INTERNET!!! It literally stopped working for no reason !! And they can’t fix it. It has been 4 days already !! Again AVOID FIDO HOME INTERNET!!! #fidosucks #fidobad #fidonotworking
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Dodo🦤
(@meelyp) reported
Hey @Fidomobile I've noticed that every time I'm on West Vancouver my service it's really slow or non existent, please fix that ☹
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Sharon walker
(@Sharon_walk567) reported
@pattycake91 @Fidomobile You can Message Fast_recovery13 on Instagram he is good when it comes to recovering of hacked, suspended and disabled account, he help me fix mine
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B
(@B04010697) reported
@Fidomobile Can't wait to transfer my service away from your garbage. You guys are ripping off my 61 year old mom and telling me you can't do anything.
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B
(@BenJamms_) reported
Hey @Fidomobile @FidoSolutions you're internet sucks and your tech "support" can't really help.
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Agniprava Nath
(@agniprava_nath) reported
@Fidomobile However, much to my surprise I was charged for all of these. Very unfortunate. I called customer service and they told me they can’t help as there’s no proof. Are you kidding me?
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بوٹا Nemesis مسیح🌈
(@_HouseofNemesis) reported
@VirginPlus I chose you over @Fidomobile since their customer service was beyond tolerance, but your bad reception is forcing me to switch back. I had 0 issues with Fido's reception. Disappointed
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B
(@BenJamms_) reported
Hey @Fidomobile @FidoSolutions your internet sucks so bad and your tech "support" isn't very supportive
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Vamsi Kosaraju
(@VamsiKosaraju1) reported
@Fidomobile Plz hav better coordination between sales,chat customer care team & retention team.Due to lack of coordination & communication, clients like myself will end paying over $5 per month over two years. Fido client of 10 yrs with this level of service, Kudos Fido!!!
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Patricia Anderson
(@Patricia_andsn) reported
@pattycake91 @Fidomobile Message fast_recovery13 on Instagram he recovered my hacked account within 30 minutes I was so amazed, message him now to help you out
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Tim Rice
(@wildrice77) reported
@Fidomobile is something wrong with your live chat support? I'm getting a blank white screen.
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Jay Patel
(@Jp9573) reported
Disappointed with @Fidomobile I've been charged for the devices although I returned them within 30 days. Since 2 months I am following up for the refund, everything executive says that it will be adjusted in next bill! Really should have though before switching to your network!
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kel
(@kelzooom) reported
@Fidomobile @FidoSolutions I ordered my iPhone pro max 13 1 tb from fido in the morning on the very 1st pre order date. It’s been four weeks and no tracking number. Spoke to live chat & they said it will be AT LEAST another 4 weeks. Absolutely unacceptable. Trash service.
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Ansaar Ahmed
(@ansaarsyedabrar) reported
@Fidomobile absolutely pathetic customer service. Requesting assistance from the social media team.