Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	7 days ago
Deep River	Phone	7 days ago
Ottawa	E-mail	8 days ago
St. Catharines	E-mail	12 days ago
Vancouver	Internet	12 days ago
Toronto	Phone	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bill Lukawy (@bill_lukawy) reported 9 minutes ago

  @Fidomobile quick stupid question. Was trying store today too busy. Any Android tablets with a 10"screen or only the iPad in your lineup. Thanks. Bill Lukawy

• 
  Amanda Gearey (@agearey) reported 14 minutes ago

  @Fidomobile @FidoSolutions Spending an hour on the phone speaking to representatives and not having anything solved is extremely irritating. Extremely disappointed in your customer service tonight.

• 
  Shohan Chowdhury (@ShohanSoham) reported 17 minutes ago from Toronto, Ontario

  Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

• 
  Francis D'Souza (@moocootoo) reported 19 minutes ago

  @Fidomobile Called Fido and after a frustrating wait of nearly two and a half hours got an agent who resolved my issue. Kudos to Hamid who tsfsd me to Ariane in Tech Support who resolved my modem issues. Pls acknowledge and compliment Hamid and Ariane for their exemplary service

• 
  kouresh L.Urban planner Ph.D. (@parsoomash1) reported 20 minutes ago

  @Fidomobile hi , any promtion forcan existing customer with no contract?

• 
  Jon Record (@jonrecord) reported 22 minutes ago from Mississauga, Ontario

  Since @FreedomMobile offers for a long time customer are garbage, I am looking @Fidomobile $39 deal for freedom customers. What phones are included in this sign up offer? Also how much is it to add USA data when needed?

• 
  Mahmoud "Moody" Shabeeb (@ItisMoody) reported 22 minutes ago from Toronto, Ontario

  Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!

• 
  Amanda Gearey (@agearey) reported 30 minutes ago

  Avoid online orders with @Fidomobile ! Way too many problems and not a timesaver.

• 
  Ruan Mendes (@RucaMend) reported 34 minutes ago from Vancouver, British Columbia

  @Fidomobile I really pissed with the service you guys provide!

• 
  Luv Sachdeva (@luv_sch) reported 35 minutes ago

  @Fidomobile i have a question regarding payment and sent the situation in DM. Can someone please check and help

• 
  Christopher Wood (@cwood154) reported 36 minutes ago

  @Fidomobile @FidoSolutions Thank god for the pandemic and not being able to work or else I wouldn't have enough time to deal with this problem.

• 
  Nikki (@nokihu) reported 37 minutes ago from Edmonton, Alberta

  @Fidomobile hi. Can u please help me. I keep getting calls from you in Chinese: 2-3 times a day! I’ve asked for my number to be removed from the call list. Thanks

• 
  Ianiv Schweber (@ianiv) reported 37 minutes ago from North Vancouver, British Columbia

  @todmaffin @Fidomobile @telusmobility Always record your phone calls with them. May help sometimes

• 
  Amanda Gearey (@agearey) reported 39 minutes ago

  Just spent an HOUR speaking to Fido representatives to not have anything solved. Nothing is more irritating. BUT NOT TO WORRY, I’ll be contacted I’m 3-5 business days. Very disappointed with @Fidomobile customer service.

• 
  Edward Martin (@s00098543) reported 39 minutes ago

  @Fidomobile are crooks, got internet not long ago, saleswoman was really nice, got a tablet as a bonus. They never said It was a 24 m contract. They want the money for the tablet back. I'm going to Ireland 😔 I know you have to read contract but they should be honest. Watch out.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 39 minutes ago from Toronto, Ontario

  Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

• 
  Rachael Collier (@rachaelmcollier) reported 41 minutes ago from Toronto, Ontario

  @Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?

• 
  Hollings Izah (@sashahollings) reported 43 minutes ago from Mississauga, Ontario

  Been a loyal customer with @FidoSolutions @Fidomobile, is this seriously how you treat customers... I never should have left @virginmobilecan .... never had a carrier try to rip me off before

• 
  𝗠𝗜𝗥𝗭𝗔𝗗 𝗡𝗜𝗭𝗔𝗥 (@campl_er) reported 45 minutes ago from Winnipeg, Manitoba

  Don’t make people idiots with your Fido extra.Spinning the wheel every day and getting message “you didn’t make it “ is absolutely a great business mind.And the internet they provide sucks..Total disappointment @Fidomobile @FidoSolutions

• 
  Brennen (@brennenkovic) reported 46 minutes ago

  @Fidomobile needs to update their device prices on @Samsung phones. They charge you full launch price on older models even tho the manufacturer has cut the price down significantly. You end up paying much more per month than you would going direct with no added benifit.

• 
  ZulaykhaSuliat (@ZulaykhaSuliat) reported 49 minutes ago

  This is precisely why I refuse to sign a contract and was hesitant to order from @Fidomobile 🙄 completely full of ****.

• 
  Rachelle Bastarache (@rachbasta) reported 50 minutes ago

  @Fidomobile , I've never had a worse customer service experience. Fix your chat function- I had two agents in the same chat both asking different questions and had to be verified 6 times!! And ultimately it disconnected me before I could accomplish anything. Insane.

• 
  Onyii (@kharmylle_) reported 50 minutes ago

  Am I the only one but my network’s been down all day via @Fidomobile

• 
  Marvin (@pgiggles54) reported 55 minutes ago

  @FidoSolutions @Fidomobile has the worst customer service

• 
  Amanda Gearey (@agearey) reported 57 minutes ago

  Just spend an hour speaking to Fido reps to not have this resolved. BUT NOT TO WORRY, I’ll be contacted back in 2-3 business days. Very disappointed with the customer service @Fidomobile

• 
  Festive Adriana 🎄 (@mingoaka) reported 60 minutes ago

  @missingmissmia @Fidomobile It’s not. I have legit fraud on my account that I’ve been dealing with since October. I did, however, finally get someone to help me.

• 
  Gerry McGeown (@chicago100) reported 1 hour ago

  @Fidomobile Is there a problem with the upgrade In Myaccount App. I have tried and tried and nothing happens except the wheel keeps spinning and spinning

• 
  Roxann (@corpuzzler) reported 1 hour ago

  @Fidomobile can u please get ur sh*t together? I was promised my activation fee will be waived this month but now your customer rep said it will be in the next 1-2 months. THIS HAPPENS ALL THE ******* TIME! #badcustomerservice

• 
  Neil (@imneilocampo15) reported 1 hour ago from Montréal, Quebec

  @Fidomobile worst company ever. I will change to Rogers.

• 
  Jake from State Farm (@JaketheHabsFan) reported 1 hour ago

  @Fidomobile @FidoSolutions #FidoisTrash Your phone system is absolutely ******* garbage. Like do you have native welfare bums working for you? Like your company has definitely gone down hill in 2020. Also, your IVR was definitely created by a homeless **** head. #FidoisTrash