Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (40%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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priyanka
(@priyankack08) reported
@Fidomobile Hi, I really need urgent support from the Fido team. I am a student from India, brought sim on 4th Sept and paid 1st-month bill. The New Oct 5th invoice shows a $101 amount which is surprising, I checked the bill I got charged $48 extra with additional call charges.
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priyanka
(@priyankack08) reported
@Fidomobile I need help removing the Fido connection. From day 1 I have been cheated. A girl who was selling a sim at the airport was assigned to a higher cost plan of $53 though I told her I need $45. It's not fair for students to pay a $101 phone bill for a month .
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SHReK the Jeep🇨🇦
(@SHReK_The_Jeep) reported
I've been a @Fidomobile customer for about 15 years, maybe more 🤔 and today I'm considering switching providers. A popup on their app offered me 30gb for $48 but when I went to accept it, it showed 30gb for $70. 😡 Fido specialist says "loyalty" offers vary ... What!?
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_sujii_1099_
(@1099Sujii) reported
What's with the device upgrade thing with fido @Fidomobile. Do they actually give one? I placed my order on August 1st and they ghosted me completely after that. they will lure the customers for an upgrade in plan to get a device but the device never comes to u..****** service!!
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nah nah natalie 🦇
(@NahNahNahtahlee) reported
from
Vancouver, British Columbia
Oh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇
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Behrad
(@Behrad90199862) reported
@Fidomobile @FidoSolutions Hi . I have a problem with my phone number. Can you help me please
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TEA TIME
(@chai_saga) reported
@Fidomobile - Unable to contact to customer care as bot is always disconnecting asking to check with fido chat support. i was told i ll be contacted in 48 hours snd it has been 4 days without a call back.
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Jessy Ledg
(@tty007) reported
@Fidomobile hey fido, it's impossible to reach you by phone for support anymore, you are creating billing issues and we can't REACH AN AGENT? Your studid Ask Jack us USELESS.. Best way to loose your customers. I am out.
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behnamvajar
(@behnamvajar) reported
@Rogers @Fidomobile @chatrmobile I am extremely disappointed with your customer service regarding this waiving. I guess it was just a marketing show-off!!!
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Evan Ashley
(@Elevated_States) reported
@Fidomobile Yo @Fidomobile whats going on?? Its been 5 weeks since I ordered a phone upgrade. And nothing from you. This is the worst service Ive ever had from a phone company.
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Jimmy Ferrari
(@MisterJF1989) reported
@Fidomobile how am I supposed to pay my bill when your site is down?
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Doing what's right.
(@Doing_wats_rite) reported
@Fidomobile : I realize I'm no longer your client. However, if you continue to harangue me - and more particularly, my kids - even having been asked to stop, I'll issue a formal complaint to the @CRTCHearings. And a criminal complaint to @calgarypolice for harassment. #Enough
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Ghada Omar
(@do74do) reported
@Fidomobile would you ever support Apple Watch would Rogers have and you don’t???@FidoSolutions
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pradith jayanthy
(@pradithj) reported
from
Windsor, Ontario
@FidoSolutions Taking my words back @Fidomobile You have been disastrous in customer satisfaction. @FidoSolutions
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lucyqian0112
(@lucyqian01121) reported
@Fidomobile I would like to file a formal complaint with Fido management for their roaming charges. Basically the customers are charged for roaming at $15 per day regardless if they use this service. This is totally unacceptable.
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Linda Richardson
(@LindaRi14254990) reported
@Fidomobile stop calling me. You woke me up at 3:30am. Stop calling me with your stupid Chinese talk.
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Spiro Theologos
(@spiroteach97) reported
@Fidomobile Fido, your new customer service “Jack” is not user friendly - how do I actually talk to a real person on the phone without having to go through “Jack”?! Very frustrating :(
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Bhumi
(@bhumipatel8858) reported
@Fidomobile such a worst customer service provider i have ever come across #ontariocanada
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JT
(@JT3sha3v) reported
1/2 @Fidomobile absolutely disappointing with your service. I've been a loyal customer for a long time. Turned down the offer from @Bell recently to stick with you. Now I found out my price was increased for all my lines. And that's after the massive outage you had recently.
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Amir Zad
(@amir_zadd) reported
@Rogers @Fidomobile @chatrmobile Thanks for the support. Is there any limit like maximum time on that?
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Verecund1 🇨🇦🇵🇹♻️🇺🇦
(@TheOnlyManny) reported
@Fidomobile I'm not very happy with your customer service. I've been waiting on live chat logs for over 2 weeks now. What is going on over there? I'm trying to resolve an issue but agents keep saying they'll leave magical notes on my account that other agents never see apparently
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Kim Parkes
(@ParkesKimL) reported
@Fidomobile why would I get sent a text for 5 gigs of data only to have no such offer show up in my account and then after talking with an agent for an hour being told maybe try going into a store that they can’t help me. Not impressed.
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wastegyalll
(@wastegyalll) reported
@rogers @fidomobile what's the point of having a win-back team when you provide even more trash service?
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Ghada Omar
(@do74do) reported
@Fidomobile Would Fido ever support Apple Watch????
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Priyanka Rewanker
(@PriyankaRewankr) reported
This is so frustrating even the customer care number redirects me to this ask jack and he has no clue what to do here. @Fidomobile @Rogers
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Press Freedom
(@Pressfredom) reported
@Fidomobile thr virtual assistant call back system doesn’t seems to work, is there any other alternative to contact customer service?
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Nite Shift
(@NS2k11) reported
@Fidomobile what's going on with your home Internet in Ajax (L1T 3B4) area? My work calls are dropping, pages are lagging, security camera is losing connection. Can you send a service truck out to check? I know @Rogers trucks are here - 5.65Mbps download speed. Is this a joke?
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Kevin
(@sierralad) reported
Hey @Fidomobile, I ordered a SIM card for my son's phone three days ago. Still haven't got the "your order is ready" email. Is there an issue? Are SIM cards on backorder like my phone was, and you don't want to tell me?
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priyanka
(@priyankack08) reported
@Fidomobile @FidoSolutions You need to be bit considerate on student's situation. Since, we are not capable of paying so heavy cost 😔 . Thanks for so disappointing experience. I will be exiting this service immediately after the end bill.
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Verecund1 🇨🇦🇵🇹♻️🇺🇦
(@TheOnlyManny) reported
@Fidomobile I'm not very happy with your customer service. I've been waiting on live chat logs for over 2 weeks now. What is going on over there? I'm trying to resolve an issue but agents keep saying they'll leave magical notes on my account that other agents never see apparently