Fido Outage Report

What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage

hey @Fidomobile any reason why my LTE service is not working? had to switch to 3G to get data

@Fidomobile @RogersWireless LOL you disrupt our lives, put people in danger, affect peoples incomes and your giving us a day credit??? Like…. $6??? Get ******. Contract is up in September, guess who we aren’t renewing with??? Two times in two years, no service for a day.

@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

@Fidomobile I just received the email from the CEO, said the service is been restored, but as now, Sunday mornings 8 am, I still can’t use my date, can’t texting?!

What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

@Swanandspatil @FidoSolutions @Fidomobile I have exact same issue and it’s now day 3

What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

@Fidomobile Day 3 of my mobile service issues. Now it randomly appears and disappears. I’m in my house where I normally have 5 bars. Now there’s no bars and no carrier. Considering leaving you guys after 17 years.

.@Rogers internet services are still not functioning properly. Connection drops, slow speed, limited access to some websites and services; and for @Fidomobile VoLTE not working. When will it be fixed?

@FidoSolutions @Fidomobile are you sure about that? it’s a full day later and i’m still without service, this is going on the third day. Seems a lot of others are in the same boat unfortunately, and “vast majority” does seem a bit of an overstatement. thankful i have Virgin wifi to even tweet this lol

So, ummm… How much will that credit be? Cause that outage caused me a lot of trouble 👀 @Rogers @Fidomobile

I’ll be leaving @Fidomobile at the end of my contract (2 months to go). Any network suggestions? I’ve heard good things about Telus.

@FidoSolutions @Fidomobile Well I lost 400$ because of this I’m totally relying on internet or on phone so who will compensate my money just sorry no way l definitely find another network or else compensate my money and I’m sure about this

@Fidomobile I’m not upset about my phone services being down, although I do expect reimbursement for that day, I will say, the lack of services showed how no one ever calls or texts me anyways, and I’m okay with that. So, thanks.

Wow @Fidomobile! A whole one day credit for the Rogers outage. I bet it took your marketing department at least 10 seconds of thought to come up with that amazing offer.

Appreciate the apology from Rogers but a one day credit is a joke especially as my @Fidomobile is still having massive issues today. I think at this stage the entire month should be free.

@Fidomobile Did you just confirm in DM that it's Fido's official policy not to share the requested email with the paying customer? If so, can you share the official policy document or language in the contract saying such information will not be shared?

@squadplayer @cterlson Yeeeep mine is down still @Fidomobile.

@FidoSolutions @Fidomobile you taught me a valuable lesson from this 24 hrs outage: Don't have internet & phone service from one company (Roger's). I will be canceling my Fido phone service and moving it somewhere else.

@ManuelVeth @Fidomobile This is the second time in just over a year they’ve had basically a full scale outage. Last time it was luckily just cell service. Our Rogers fog ones are back but my Fido internet is still being spotty. Rogers most likely losing a bunch of clients

@allanz1234 @FidoSolutions @Fidomobile Third consecutive day of no cellular service. Brutal.

@Fidomobile still no internet service. Three days now. Living in metro Vancouver.

@Fidomobile It’s July 10, 2022 and since the major outage, I have yet to be able to consistently use the fido phone data I am paying for, and relying on my home wifi via another provider. Will this he an ongoing issue?

@doe_nadine @Fidomobile Hey, Nadine! Majority of our customers' have been restored, we're working hard on the remaining of our customers! You will receive a credit on your account equivalent to two days of service. Don't hesitate if you have any other questions! -Rania

Hey @Fidomobile will service be back anytime soon? I can connect to the network but no actual service. This is pretty bad.

@rogerscanada @Fidomobile Hey, Due to your downtime on July, 8th 2022, I was not able to attend my job interview. Can you please help me with a job now?

@Fidomobile My internet is still down.

@Rogers @Fidomobile since yesterday I'm getting internet blackout once every 20 mins...sometimes lasting up to an hour + at times. Fido I'm using way more of my data than I would like. What's happening? When will this be fixed?

@FidoSolutions @Fidomobile @Fidomobile hey fido, i could use between 4 pm to last night on july 9, 2022. however, i could not use it again this morning, on july 10, 2022. i did reset the network which your shop staff in pacific center told me yesterday. it does not work. please fix it from vancouver, bc.