Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Celotto
(@mcelotto) reported
@Fidomobile, just up'd to 10gb for $50 on the 16th.. And today I see the 10gb for $50 went to 12gb. I reached out to your chat support. And I was gifted a bonus 5gb on my newly acquired 10gb $50 plan. So now I'm at 15gb for $50! YOU ALL ROCK!!!
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Shenif
(@shenif) reported
Hey @Fidomobile i have been on hold for almost 2 hours trying to cancel my service, how is that fair??? if i was working at the office, i would never be able to be on hold this long!! @CRTCeng
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Maurice
(@Maurice19684207) reported
@Fidomobile ...is there compensation for Date Fees if the Internet goes down...?
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Drew Hemler (he/him)
(@Dietitian_Drew) reported
@Fidomobile @rogers Please explain how, when I called Fido customer service just now, I was connected with a Rogers rep?!?! This is a huge red flag.
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вяυησ🇨🇦🏒🇮🇹⚽️ 〽️
(@1BGallucci) reported
Any extra’s for a @Fidomobile customer?
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Bhavik Patel
(@bhavikpatel7023) reported
@Fidomobile I received call from winback department month ago. I had discussion with them and I suppose to get a call after 3-4 days. It's been month and I haven't received call yet. I reach out to customer service twice today and also visited store but still disappointed.
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Azeem
(@Azeemcanad) reported
@Fidomobile Hi the support agent gave me false information about early cancellation fees. I got charged for changing the plan. Please do not let us lose trust in Fido.
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Shinguards
(@Vojhoc) reported
@Fidomobile More like customer disservice
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Gabrielle Rose
(@GabrielleRose79) reported
@Fidomobile seems to be down in my area
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Veeththakan Kaveekaran
(@veethspace) reported
@FidoSolutions @Fidomobile I am unable to make any calls outgoing or take incoming calls whatsoever. Problem has been from noon. Help would be appreciated!
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آسمانگر
(@eyesonsky) reported
Seems @Fidomobile is down. Can’t make call or receive a call?!
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Karan Mehta
(@karanmehta1408) reported
@Fidomobile Having problems over porting!
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mk
(@kangyvonne) reported
@Fidomobile when can you guys fix the home internet outage at north york ON area. It’s been 11 hours
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Barinder
(@Barinde53343858) reported
@Fidomobile @FidoSolutions i am not able to call or use data. I am not Receiving any phone calls. Are services down. It’s happening since 1:30. I am in Vancouver.
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Jane
(@janelpense) reported
@Fidomobile is your network up in Oakville? I just cancelled my Bell line and am relying on your service for #wfh and now can’t make any outbound calls, even to check voicemail. Just finished an inbound call. Help!
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Scott Dagostino
(@scottdagostino) reported
The irony of Ted @Rogers shuffling around his CEOs is that it’s long been a terrible company regardless and I left its @FidoMobile division largely because of HIM. Following @MarthaLRogers has been a treat though
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Fernanda
(@iamfernandan) reported
Just talked to @Fidomobile and they said there is a problem with the internet connection in my area. They will send people to fix the issue, and it might take 10min, an hour, or way longer to resolve it. They can’t promise anything… Oh, wow. >.<
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THEE Tracy
(@Fosters_mom_14) reported
Anyone having problems calling out in their cell? @Fidomobile
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Mark McGinn
(@mark_mc_ginn) reported
@Fidomobile is your internet down in Calgary? My phone is showing full bars, but nothing loads.
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K.Dee
(@KDee00141101) reported
@Fidomobile why does it take 3 months to refund me my overpayment yet, if I owed @Fidomobile money and didn’t pay for 3 months, I’d be taken to collections. Help me make sense of this. 😒
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Bueller styles
(@Buellerstyles) reported
@Fidomobile hi,is there service down in Lower mainland? I have full bars but can't make or receive calls right now. Any update would be awesome. Thanks!
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Navtej
(@hellonavtej) reported
@Fidomobile I need support for my bill. It’s spiked due to international calling which I was unaware coz I am using this services from last 2 yrs
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Moushumi S Mukherjee
(@Moushumisam) reported
@Fidomobile @FidoSolutions This is the second time in 4 days that the internet is down in the area! I am in Pickering ! I literally cannot work! What is going on? Can someone help with a time to resolution?
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Lauren
(@yearoflauren) reported
from
Toronto, Ontario
@Fidomobile internet outage? Mine just dropped…
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Dhruv Gupta
(@itstimetochil) reported
@Fidomobile Hey there, just talked to your supervisor Amanda regarding the wrong billing of worth $55 in my bill for US calling which I did not do. She said we can't do anything and you will have to pay this amount. I told her to email me this resolution but she denied. @Rogers
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Dhruv Gupta
(@itstimetochil) reported
She also said that we do not have any email address in last 20 years of their existence in #Canada which is mind boggling. She also told me that she can text this resolution to me which she denied when I told her that I will make @Fidomobile viral on social med. #moneylaundering
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Pine Cone
(@kindgoblin) reported
@Fidomobile I sent my phone in for repairs & got a loaner phone. I returned the loaner phone in the mail, but still recieved a $300 charge claiming I didn't I never recieved any communications about it for 2 months, just a charge out of nowhere. When I called, they hung up on me
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Prestige Maintenance Crew
(@prestigecrewgta) reported
@FidoSolutions I’m in Toronto and my internet has never been so slow. Que pasa @Fidomobile ????
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K D
(@_kd2357) reported
@Fidomobile one of your reps forgot about me and I've been on hold for 45+ minutes. This is ridiculous customer service.
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Harmonica Lewinskyღ
(@_harmonyxo) reported
@itsmarikae @Fidomobile I’ll give them a call, just frustrating because I’ve been here 2 months now and I keep having the same issue. I called them 3x already and they couldn’t see an issue on their end