Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (31%)
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E-mail (3%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Chantel Crockett
(@ccTILLY) reported
.@Fidomobile your customer service is appallingly awful. Between my husband I we have spoken to 6 representatives today to resolve a mistake YOU MADE! One of them was helpful, but couldnt correct the mistake. Now we can only speak to a manager in 24 hours.
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JoshKorn
(@JoshKorn) reported
Thank you, @Fidomobile, for showing me just how much you value customer privacy. You gave my number to your own cold callers so they could try to find out who my ISP is. If you even think about doing that again, I'll take my business elsewhere, IN MINUTES FLAT.
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Samiksha Rane
(@samikshasrane) reported
from
Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
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Sheena Mahmood
(@SheenaMahmood) reported
@Fidomobile hi, my phone network is not working properly. Can you please tell me why? Thanks in advance.
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pramod
(@pramodsmvdu) reported
@Fidomobile Issue of Fido roam has been closed from roger but problem still present . please check my DM for details of case number etc.
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Tony
(@Tony14236731) reported
@Fidomobile Fido system is terrible for everyone.
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Tony
(@Tony14236731) reported
@Fidomobile Fido system always had some problems, yesterday I ordered phone online and want to pick up in Fido store, but today I talked with fido online agent but they said I can't pick up it store. Fido system is bad and terrible.
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Feroz Khan
(@FerozKh08656482) reported
@Fidomobile pathetic service guys stay away from fido mobile these are rip offs you wouldnt even know how your bill is so high.moreover nasty customer service
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Kumayl
(@Kumayl18705359) reported
@Fidomobile @FidoSolutions You guys should watch out. There is no information on website on how to close the account. And due to covid we had a lock down.
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CircularLogic
(@CircularLogic89) reported
@Kumayl18705359 @Fidomobile @FidoSolutions They don't have customer servivces via email. That could be why your request didn't go through
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Tony
(@Tony14236731) reported
@Fidomobile a few minutes I talked with one agent but switch to other agent, I need fill up my information again, but is terrible for all customers.
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rose medeiros
(@rosejmedeiros) reported
Holy **** @Fidomobile @FidoSolutions is useless, charged $288.44 for their **** up and when they said they fixed it THEY HAVENT now I have overdue balances
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Rick L. 🇨🇦
(@stkt2ya2) reported
@Fidomobile ... Your customer service is absolutely HORRIBLE! I thought Shaw was bad but geezuz, you guys take the trophy for having the number one most useless customer service department... You're a cell phone provider, how about answer your own damn phone???!!! NO EXCUSES!
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jchen
(@Cy888Jchen) reported
@Fidomobile @pramodsmvdu What that about my cancel service request?
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David Hannigan 🏳️🌈👬🇨🇦
(@DRHannigan) reported
@Fidomobile would not help me get a new phone without add on fees so I went with another company. Today @Fidomobile called to win me back. Too little too late!
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pramod
(@pramodsmvdu) reported
@Airtel_Presence @Fidomobile It's been more than 4 days. Even after more than 10 calls to fido/Roger/Airtel, not getting Roaming on fido number from Canada . Can I expect any resolution ? Its seem to be Roaming partnership issue .
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pramod
(@pramodsmvdu) reported
@Fidomobile please check my DM for issue related to roaming.
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Dj Staz
(@197rosemont) reported
@Fidomobile Hi Fido, Is it normal that i have to call 11 times YES 11 times (20 hours of my time lost over the phone and Chat) to have an issue That no agent is able to solve, No Mananger calls me back when i requested it ..?
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CID
(@theonecid) reported
@MobileSyrup @Fidomobile @FidoSolutions when are you piggy backing on that network?
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Melissa Perry-Clemens
(@melissaep) reported
@Fidomobile decided to get a new plan with you folks and placed an order online for express pickup. It’s now been 2 hours at the store due to issues with your system. Super frustrated - is there anything that can be done?
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Jon Arron
(@JonArron1) reported
@Fidomobile Bags, fany packs.. laptop cases, to bad my wist is bare.
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Steve
(@CrazySteveC) reported
Trying to upgrade my phone, and Fido’s system was down. The employee in Sunridge mall has some dumb attitude. And all other locations are not picking up. Definitely won’t be going to that location again @Fidomobile
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Shasha
(@sharrliu) reported
@Fidomobile just found out I’ve been paying more than everybody else for the same phone plan for I don’t know how many months. I guess this is what I get for being your customer for 8 years. Byeeee
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Vincent Tran
(@Vincent24349665) reported
@Fidomobile where is your fraud team? I have been locked out of my account for days now after removing a fraudulent line that was activated. Straight to voicemail for both numbers provided by CS. Left messages, no response. What kind of service is this?!
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Nahrain
(@Nahrain85) reported
@Fidomobile chat live not available? I'd like to cancel my services and it doesn't seem so easy!
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virgiliocorrado
(@virgiliocorrado) reported
@Fidomobile @FidoSolutions is it possible for someone else to have a phone number that is the same as a fido customer phone number?
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Jimmy Pham
(@jpham6o4) reported
@Fidomobile worst cusomter service. Been a loyal customer for over 10 years and you let a customer go without doing anything. Going somewhere else where they will appreciate my business
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pramod
(@pramodsmvdu) reported
@Fidomobile Hoping for resolution this time 🙏
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Raasda
(@Raasda1) reported
@Fidomobile @FidoSolutions I accepted an offer from Fido Win back but didn’t get a confirmation email. After a couple of days, I called Fido customer service and they had no record of the order and “no notes” were left on my account. I’m confused. Did Fido rescind the offer?
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pramod
(@pramodsmvdu) reported
@Fidomobile Hoping for resolution this time 🙏 @FidoSolutions