Fido

Fido Outage

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Fido by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fido Outage Chart 12/06/2022 11:20

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 69.56% Internet
  • Phone 13.72% Phone
  • Wi-fi 11.90% Wi-fi
  • Total Blackout 2.47% Total Blackout
  • E-mail 1.82% E-mail
  • TV .54% TV

Live Outage Map

The most recent outage reports and issues originated from Toronto, Montréal, Brampton, Mississauga, North York, Burnaby, Thorold, Calgary, Abbotsford, Halton Hills, Marvelville, Ottawa, Fredericton, Winnipeg and Vancouver.

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CanadaToronto Internet
CanadaMontréal Internet
CanadaToronto Internet
CanadaBrampton Wi-fi
CanadaToronto Phone
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fido Issues Reports

Latest outage, problems and issue reports in social media:
  • TirthDave10 Tirth Dave (@TirthDave10) reported

    @Fidomobile @FidoSolutions got charged for international roaming for 8-9 days incorrectly. No support from customer care. Either solve this problem or let know how to close Fido account. #badcustomerservice #overcharged

  • parthrajvi Parth rajvi (@parthrajvi) reported

    @Fidomobile requested so many times Twitter DM and try to reach out no one picked up the call always on the hold.are you going to resolve the issue or not?

  • Nitanshsharma Nitansh Sharma (@Nitanshsharma) reported

    @Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications

  • Da_HomeGirl Mindy. (@Da_HomeGirl) reported

    Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠

  • goodnaijagirl Jummy (@goodnaijagirl) reported

    @Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!

  • goodnaijagirl Jummy (@goodnaijagirl) reported

    I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!

  • QZTAcct LY (@QZTAcct) reported

    @Fidomobile Would Fido suspend service if I charged back the incorrect charge through my credit card?

  • JYOTI_PRAKASH90 Jyoti Prakash (@JYOTI_PRAKASH90) reported

    Having worst ever experience with @Fidomobile @FidoSolutions in my entire life. The offers you give is nothing but scam! And to reach out to your customer solution person is mission impossible!

  • dsdaniserrano Dani Serrano Campos (@dsdaniserrano) reported

    @Fidomobile I need you solve my issue! I’m your Custumer and I have been scam from your workers… my deal on my bill is not happening, why? They don’t know how to apply them?

  • FL6NKER Badger (@FL6NKER) reported

    @Fidomobile Your lousy AI assistant is NEVER any help. This time was no different.

  • akshayp2312 Akshay Patel (@akshayp2312) reported

    @Rogers @Fidomobile Do you guys really care about your customers. I wanted a resolution .since 8 days i ma trying to reach you guys. Do we have any senior specialist who can get me help?

  • ian_m_brewster ian brewster (@ian_m_brewster) reported

    @Fidomobile leaving me on hold for an HOUR while trying to cancel my service is the kind of petty i almost respect

  • babeequeensings Nikki A. (@babeequeensings) reported

    @Fidomobile Q: I would like to know where exactly does it state on your mobile app that customers require a Photo Id for in person service? 🤔👀😐

  • DipakKuchhadiya dipak kuchhadiya (@DipakKuchhadiya) reported

    @Fidomobile your live chat support is 3rd class. Please improve your service i had to wait 45 minutes to chat and then suddenly in between the convocation it ended automatically. Very disappointed with fido switching to freedom.

  • iskyi sky (@iskyi) reported

    @FidoSolutions @Fidomobile What happened your customer service? I had a interaction # and I sent DM yesterday (2:29pm) and No one is responding to my request until now. How long do I have to wait more?

  • Babitathakur014 Babita thakur (@Babitathakur014) reported

    Having lots of issues with @Fidomobile bill but no one cares they make people wait for so long that people stop botherjnv them. It seems like a huge mistake on migrating from another provider. Very bad service and no one cares

  • Babitathakur014 Babita thakur (@Babitathakur014) reported

    This is regarding @Fidomobile i got a bill with extra charges. I recently migrated from chatr to fido for better services but it seems like a mistake. I have been trying to call customer service in chat and via phone from 3 days but i am not able to connect till now @Fidomobile

  • microupnup Amin (@microupnup) reported

    @Fidomobile Every time I call customer service they tell me they are going to create an escalation ticket which takes 48 hrs to resolve. Basically I need to wait 48 hrs for something this company failed to fulfill. 3 escalation tickets so far. I want my money back!

  • microupnup Amin (@microupnup) reported

    @Fidomobile Don't buy device protection from @Fidomobile.. it's a scam! Have been waiting for 2 weeks to get my phone fixed.. Likewize by fido charged me $120 (on top of $19 monthly fee) for an appointment to fix my phone at my house today and no technician showed up today!

  • rubymilla2 ruby milla (@rubymilla2) reported

    @koodo Happy to have switched from @Fidomobile not sure why Fido had no black Friday sales but they lost a long time customer. Thanks Koodo much appreciated. PS great service in store. Actually had a human being. Call me back. Fantastic!

  • aminfkh Amin (@aminfkh) reported

    Likewise by @Fidomobile seems to be a scam! Have been waiting for 2 weeks to get my phone fixed with no luck. On top of $19/m fee I paid $120 to initiate the fix process and I chose an option to get my phone fixed at my house I waited all day today and no technician showed up..

  • alpaco alpaco (@alpaco) reported

    @Fidomobile @FidoSolutions what kind of service is this? You just sell products but don’t answer. Yesterday 55 min on hold, today same. No one gets back to us.

  • artlifedesigner artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️ (@artlifedesigner) reported

    @WAGE_FEGC @Fidomobile do you support women? Please retweet #16Days

  • QZTAcct LY (@QZTAcct) reported

    @Fidomobile Fido prepaid charged my an account an auto refill erroneously (my monthly auto payment was the day before and there were no calls/texts). It's been almost 2 weeks since I was promised a refund in 3-5 days, and support says they can't check the status.

  • vishalbabbar92 vishal babbar (@vishalbabbar92) reported

    @Fidomobile @FidoSolutions Please clear my wrong bills else i need to ask for legal support @Canadalegalhelp

  • vishalbabbar92 vishal babbar (@vishalbabbar92) reported

    @Fidomobile What is going on with your service. I am your loyal customer from last two years and now you guys are trying to suck all my hard earned money. i have paid all my bills on time and even i am still getting bills of my own phone as it is still financed.

  • gmmohit88 mohit mehta (@gmmohit88) reported

    @Fidomobile 2-3 hours of wait time for customer service?. Why should I not break the contract eh?

  • singhgauravr Gaurav Rathore (@singhgauravr) reported

    I had heard that @Fidomobile is worst in customer care but never realized how important is to have responsive companies to work with until had a serious billing issue and not able to get to support for 3 days straight. 4 hour call queue

  • mahinofndc fahian shahriar mahin (@mahinofndc) reported

    @Fidomobile I've been trying to get hold of support for some days. I ordered a phone on black Friday deal seeing I would receive it within 2-5 business days. Now I'm moving out of current home and need to change the delivery address....can you help with that?

  • AgarwalAnkitkr Ankit Agarwal (@AgarwalAnkitkr) reported

    @Fidomobile Someone called me yesterday from ur team after I ported to another network. When I asked her what is the offer she hung up the phone. No point of her calling me when bringing back client was never the intention but only making outbound call was....lol