Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (60%)
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Internet (27%)
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Total Blackout (7%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Marie
(@Amanda_Mariexxx) reported
@FidoSolutions @Fidomobile That's an interesting way of saying zero signal for over 12 hours
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Shree Priyankar
(@priyankar31) reported
@FidoSolutions @Fidomobile Fido services suck, when outage came in you guys shut down your customer service lines on phone & chat, and left customers without any clue. I lost my whole day work, who will compensate for this? I need bill credit for this. PATHETIC SERVICE, I’m going away!
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LifeLoveVancouver
(@LifeLoveVancou1) reported
@sprinterbodie @FidoSolutions @Fidomobile I am glad you didn't need to use phone for work or work with emergency services or do your business Stay Safe and Stay Positive
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Joe Michaels
(@JoeMich62613463) reported
@FidoSolutions @Fidomobile The one time that I needed to make an emergency phone call my cell service was unavailable. WTF is going on Fido?
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Moz
(@streetsimple_) reported
@FidoSolutions @Fidomobile @RogersHelps are y'all still down in the Pickering/ajax area. I've tried restarting my phone several times, I get connected and my calls drop
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Cheryl Kean
(@clkyyc) reported
@FidoSolutions @Fidomobile Not this customer!!
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Jesse Roberts
(@jesse4health) reported
@FidoSolutions @Fidomobile Not working in my part of Southern Alberta yet.
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Dave
(@davidcouvier) reported
Hey @Fidomobile what's going on with your network?! Entire day with no service??
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Star Platinum
(@Bahero7) reported
@RogersHelps 12 hours later and still no service. I'm done with your sister company, @Fidomobile. It's been 13 years, and I think it's time to move to another provider. This level of service outage is unacceptable.
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Patel.Neel
(@Neel_bhai) reported
@FidoSolutions @Fidomobile I am getting internet but no calling network
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raj nigam
(@rajmansez) reported
@paukenist @FidoSolutions @Fidomobile too bad we can’t pay our bills “intermittently”
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Vadim M *️⃣
(@DonBisione) reported
Dear @RogersHelps, I was wondering if you would cover the $15 I spent on postal stamps today, to mail my printed out text messages. Sincerely your long time (@Fidomobile) customer.
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Truthy_Truth
(@bcc1981) reported
@Fidomobile hahahaha after a 12 hour outrage you send me, a customer of 10 years, a text saying that you want me to pay something...give me a damn break. Guess I'm changing carriers. Awesome priorities guys!
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LifeLoveVancouver
(@LifeLoveVancou1) reported
@stevetogm @FidoSolutions @Fidomobile 1 day of your service =) please call to claim it =)
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CircularLogic
(@CircularLogic89) reported
@zaidoon06641677 @FidoSolutions @Fidomobile No provider is immune from service outages
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Ma Angelica Monroy
(@An82828024Maria) reported
@FidoSolutions @Fidomobile When is my service coming back. ? I haven't been able to make important calls
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rr.
(@iamdieroiramor) reported
Why the actually **** do I still not have service @Fidomobile #fido
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Jaswinder S Devgan
(@JaswinderDevgan) reported
@Fidomobile was badly affected due to outage, no calls, messages no work...services got restored now but was badly impacted whe day.
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Zingzong
(@Zingzon88816135) reported
@Fidomobile how tf is service out ALL DAY wtf am i paying for? Fix it
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zayd
(@zaidoon06641677) reported
@FidoSolutions @Fidomobile I am going to change my service soon 🔜
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Amanda Marie
(@Amanda_Mariexxx) reported
@FidoSolutions @Fidomobile I don't know anyone that had "intermittent service interruptions" but I know a ton of people (myself included) in BC that had no service whatsoever for the entire day... 😕
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Anesha Lyn
(@AneshaLyn) reported
@FidoSolutions @Fidomobile Thank god we got service back I thought the entire world crashed when my iPhone 11 wasn’t getting text messages or voice calls I was so nervous especially when I knew my bill was paid on time and up to date
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tommy pickles
(@smartbutlazyaf) reported
It’s insane that @Fidomobile service has been down for a whole day.
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Ahmad R. Awadallah 🍁
(@arashad) reported
@hammady @Fidomobile no, but it seems my problem is fixed now
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Remedy Moore
(@RemedyMoore) reported
@Fidomobile I have contacted support twice about an over payment of $260.00 and still haven’t received my refund. In #covid times this is killing me. Why is it so difficult to get anything sorted that’s not paying you?
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Marilou Ho
(@HoMarilou) reported
My phone still not working text or call and data. Its 8:34pm @Fidomobile @FidoSolutions
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Tracy3Forsyth
(@tracy3Forsyth) reported
@FidoSolutions @Fidomobile Are we going to get a discount for this inconvience ? Intermittent isnt a steady 20hour outage.
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Diwakar
(@Diwakar_kottees) reported
@FidoSolutions @Fidomobile Still not recovered in North York, Toronto . This is really upsetting ! Fix this soon
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Shree Priyankar
(@priyankar31) reported
@CP24 @Fidomobile services suck, when outage came in you shut down your cust service lines on phone & chat, n left customers without any clue. I lost my whole day work, who will compensate for this? If user did something like this you would charge extra, I need bill credit for this.
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Beautiful Canadian Laser and Skincare Clinic
(@bclaser) reported
@Fidomobile I hope the customers get reimbursed for the loss of service today