Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (35%)
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E-mail (7%)
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Wi-fi (5%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile After all the games what's funny is they kept asking if they can help me find a new phone and contract. Lol. No apologies, no talking any responsibility and supervisor being offended that he was called on it.
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Never Give Up
(@DaleMacLean1) reported
@Fidomobile after a nightmare of a week dealing with inept customer service. Canceled contract, dropped to 45$ basic plan and 5 days later after not getting what I was promised, charging me 1500 thinking the bill is finally correct, I get 1st bill for 137.77 after only 5 days
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1Tongzz
(@1_tongzz) reported
@Fidomobile @ShayLia_ @Elisapie Why u service always get problems???
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Radical Self Acceptance - Performance Coaching
(@Springboardpa1) reported
@Fidomobile what is fido doing for customers who were negatively impacted by the service outage? I have multiple phones & internet with you.
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Never Give Up
(@DaleMacLean1) reported
@Fidomobile The only way I'd consider staying with Fido is a free phone of my choice, free case, free charger, free warranty, free service for 2 years, plus a public written signed apology and a hit in my head so I'd forget why I want to leave Fido.
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safarivixen
(@safarivixen) reported
.@Fidomobile .@Rogers my Fido phone was down along with those of your Rogers customers. Where's my discounted bill?
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Never Give Up
(@NeverGi38756529) reported
@Fidomobile If you gave me free of charge the phone of my choice and a new one every year, a free case, free warranty, free charger, and 2 years free service, a written public apology, and a hit to my head so I'd forget this weeks experience, then I may consider staying with fido
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Keith W
(@kmwhitter) reported
@Fidomobile @FidoSolutions When you want to save an old Fido phone from the landfill to reuse on another service but the operator won’t unlock it. Terrible customer service from a 20 year customer. 90 minutes on chat without success. Isn’t it the law they unlock phones.
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morgan
(@morganannvi) reported
@Fidomobile help... My internet suddenly went down 15 mins ago. Restarted modem twice and no change. Scarborough area.
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Never Give Up
(@DaleMacLean1) reported
@Craig17981815 @Fidomobile I hate companies that treat customers like fido does.
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Never Give Up
(@NeverGi38756529) reported
@Fidomobile anyone considering Fido,be careful, record every conversation, take names and details. It's all sweet when you begin, but any issues then your up against a soulless multi billion corporation who will not be responsible for any mistakes. (This is only my opinion).
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Timi TV
(@TimiTV4) reported
@Vincenzo1991zx @FidoSolutions @Fidomobile Agreed, I depend on my phone for work and emergencies. No credit was applied for this outage like they stated. I urge people to switch to a wifi phone. Works off a wifi connection to make calls and send texts. No monthly bill, no outages. You get your own number for life
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Meghan Harris
(@meghandeirdra) reported
Absolutely ridiculous! In the state we’re in, in the middle of this pandemic, working from home being told by @Fidomobile that someone can’t come fix the internet for TWO WEEKS?!?!!!! As a customer with @Fidomobile @FidoSolutions for over 10 years, this is disgusting service!!
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Chakradhaar
(@Chakradhaar16) reported
@Fidomobile why am I charged for int'l calls which i never made?this is day light robbery..#6478770064 There seems to be a problem with your system which is ****** up and keeps charging us for Georgetown USA but calls are made in Georgetown Ontario, where v r and hv no one in US
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Mike Ambrose
(@ambrose2324) reported
@Fidomobile @Rogers why ******** is my internet out for the second time in a month. When my plan is up. I’ll be moving on and telling all my family members and friends to do the same. You guys are a joke. It’s 2021 get your **** figured out.
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Craig
(@Craig17981815) reported
@Fidomobile what gives . I have 6 lines and home internet with you guys been with you for years and trying to get any type of early loyalty upgrade is horrible. Loyalty says they can't do absolutely anything for me . Guess its time to bring my lines over to telus one by one
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Bharath
(@bharathbkd) reported
@Fidomobile @FidoSolutions Will there be credit to bill due to Apr 19th outage?
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Never Give Up
(@NeverGi38756529) reported
@Fidomobile Full of crap
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile After having cell service since cell phones came out I've paid to Roger's 30000 to 60000 dollars.
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile I was charged 1500 for a phone I returned. Fido took no responsibility for their customer service that made false claims and promises leaving it to me to have to deal with finally days later,I've proved I'm not a liar.
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allegra 🌙
(@allegrastellar) reported
@Fidomobile my internet has been down for like 6 hours now. Again?!
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Chakradhaar
(@Chakradhaar16) reported
@Fidomobile Pl confirm how are you compensating for outage on Apr19, i have 2 numbers 6477850064 and 6478770064 , got the new bill with no credits whatsoever..You guys are crooks!
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Craig
(@Craig17981815) reported
from
Hamilton, Ontario
@Fidomobile what gives . I have 6 lines and home internet with you guys been with you for years and trying to get any type of early loyalty upgrade is horrible. Loyalty says they can't do absolutely anything for me . Guess its time to bring my lines over to tells one by one
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B.Morgonroth 🇨🇦
(@morgonroth) reported
@Fidomobile I did not receive any money off of my May bill because of your service intruption a few weeks back. I am wondering why? I would like $$ off my bill because your service intruption caused alot of grief for my bf and I. He lives abroad and we were speaking live.
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Fido Solutions
(@FidoSolutions) reported
@RainForestFabby @Fidomobile We're very sorry to see this, if there's something wrong with the modem we gave you, make sure to get in touch with our technical support team, they'll take a look into it and they can get you a new one, if necessary. -Alex
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PEEL REGION
(@BramptonBars) reported
@Fidomobile @FidoSolutions - Is your APP broken? Its not working or launching.
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NoXioUs!!
(@_DoodLinG) reported
@Fidomobile is a cheat. They called stating various promotions and thus ported for better deals. But now when I ask them for those credits they state this isn’t mentioned and we can’t apply. Such fake service providers!!!!#fido #fakeservices #badcustomerservice
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Never Give Up
(@DaleMacLean1) reported
@Berry_xox @Fidomobile They love playing games. And after putting me thru a tonne of bs, inferring that I'm a liar, charging me 1500 for a phone I returned. Being promised, guaranteed another phone in 3 days then denying that their customer support said that and saying they dont know who it was
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile Glitch in Ericsson software caused outage in Rogers/ Fido/ Chatr. U hv a 99.9% uptime guarantee frm Ericsson & u compensate only 1 day 2 customers Cheats. #Head customer service Rogers, #CEO Rogers-poor show on customer service/ delight. Canada's worst Telecomnewtork
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Mississauga City Hall Is Corrupt
(@MeanGirlGremlin) reported
My cell service is with @Fidomobile (@Rogers) and I only just noticed that there are no numbers set for call forwarding. Two phones, same problem. What's going on?