Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@LouisPhilSluggr) reported
@Fidomobile now up to 10 texts from Fido. FIX IT!
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ibluesummers
(@ibluesummers) reported
How disrespectful is it that I have been with @Fidomobile for years on a $90 30gb plan, and my friend just join @Fidomobile a couple days ago and is offered a $60 30gb deal. @Fidomobile you are about to lose a loyal customer
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Ibrar Ahmad
(@aset_ibrar) reported
I went to Harvey’s to use the Fido xtra offer. Guess what @Fidomobile @FidoSolutions your app failed and hit snag. That’s your way to giving Fido xtra so it won’t work when you want to use it. And locked me out for 30 mins. #worst
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Thin Lizzy Cover Band
(@ScottBC) reported
Hello @Fidomobile I've spent multiple hours on the phone/on hold trying to get an issue resolved over the past week. Can you please help me?
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Phil
(@LouisPhilSluggr) reported
@Fidomobile Why have I gotten 6 text messages from Fido reminding to pay me bill...make that 7. I have a negative balance on my account. Make that 8 texts. I got an email this morning showing my balance. Fix your automated texting service...9 texts.
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Andrew D'Souza
(@andrewdsouza350) reported
@FidoSolutions Hi @FidoSolutions my Fido app to date is still not working. So long for ASAP resolve. Please help me resolve this so I can access the offers for the @Fidomobile services I pay for.
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🎀Vancity🎀
(@VancityIN) reported
@Fidomobile I am so disappointed with the service. I changed a plan in January and thought that it might add the additional packs by itself. But it did not and I just realized I have paid about 300 dollars so far on that. That too I randomly checked the bill details.
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Trippin' On Life™
(@Trippin_OnLife) reported
@Fidomobile EXTORTION TALES. #Fido representative contacted a month ago offering no set up charge,a discounted plan and a free first month if I ported into Fido. 1 month later,I'm on call with Fido customer care trying to make sense of the $148bill that was sent to me #FidoFraud
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ariyot
(@AriyoZadeh) reported
@FidoSolutions @Fidomobile @FidoSolutions this is exactly what I am sick and tired of. You are abusing the lack of proper competition and regulatory supervision. In my tweet I mentioned that I have contacted technical support but nothing happened!!! Only tonight I have more than 50 disruptions!
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Tomnado
(@Tomuhthy) reported
@Fidomobile a friend is looking to be able to have a decent phone plan and phone can you help?
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Max Nuttall
(@maxstaxsats) reported
@Fidomobile has to be the worst internet service provider I’ve ever dealt with
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la-la-lo
(@lalaalord) reported
@Fidomobile @FidoSolutions In this day and age it's terrible that you don't have a support number that customers can call
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🌸Mrs. James💍💁🏽♀️🇦🇬
(@hisfavoritfruit) reported
@Fidomobile I need some assistance. I was speaking to an agent on your live chat and he was extremely rude and ended our conversation. Can someone please provide me with some assistance ASAP
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jas._.deep
(@jasdeep05457955) reported
@Fidomobile Many many Congratulations🥳 One thing I wanna mention is that Fido has a very customer service but I am giving you Rating 3 because Fido is giving no promotions to Old customers.
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Ibrar Ahmad
(@aset_ibrar) reported
@Fidomobile @FidoSolutions time and money wasted. Your app sucks Your app sucks Your app sucks Your app sucks Your app sucks Fido less Canada!
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Grace Yeung
(@graceyeungg) reported
@Fidomobile is your app (for iPhone) down? I’ve been trying to access the last couple of days and keep getting an error message
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kamal dhillon
(@kamalgary) reported
@Fidomobile if you offer something to a customer , please have a system capable of honouring it .
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Caff ♡
(@CaffeinatedSimz) reported
@sa1nt_cha0s @Fidomobile It was the insurance's repair shop on the uni campus🙄 "u break we fix" or some **** idek So now because fixing it didn't work I had to call back, and they have to wait for approval from higher ups for a new replacement phone.. could be a few days 🙃🙃🙃🙃🙃
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Ibrar Ahmad
(@aset_ibrar) reported
@Fidomobile your app sucks
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new account
(@sheinlovewjt) reported
@Fidomobile fix up goofs before I cough on everyone in that office
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Shinguards
(@Vojhoc) reported
@Fidomobile Why does your service suck so bad?
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Sorrel
(@melted_music) reported
@Fidomobile The Fido app has so many issues, I keep experiencing lagging and interruptions, and now it even signs me out of my account and won't sign me back in. The website doesn't work either, what a frustrating disappointment.
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Tejas Saini
(@tsdtweet) reported
@Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. Live chat Queue position is more than 50 which would take more than 30 minutes to chat. Be competitive and take care of customers
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🎀Vancity🎀
(@VancityIN) reported
@Fidomobile I am so disappointed with the service. I changed a plan in January and thought that it might add the additional packs by itself. But it did not and I just realized I have paid some hundreds dollars on that, realized it today when I checked my billing details.
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Ibrar Ahmad
(@aset_ibrar) reported
@FidoSolutions I know and issue is still not resolved @Fidomobile
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Pablo
(@Pablo42715923) reported
….something could be done. I don’t know what to do right now and so depressed. Had i known I would not have made this mistake. Kindly help me with this please @Fidomobile @FidoSolutions
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Tejas Saini
(@tsdtweet) reported
@Fidomobile @Fidomobile FidoRoam got activated without any consent. Received email and SMS for the same and there is no guidelines attached to that to CANCEL it. On Live chat Queue position is more than 50 which would take more than 30 minutes or to chat. Please take care of customers.
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ariyot
(@AriyoZadeh) reported
I got my home internet from @Fidomobile .What a disgrace!! I’d say no one should get any of their services. I have called them several times for support and all the time they have an excuse. It has been a year and it’s getting worse @TinaYazdani @cityoftoronto #fido #fidointernet
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Melissa D’souza Vaz
(@Melissadsouza28) reported
@Fidomobile I am surprised that no one in your organization cares about customer retention or loyalty. I think it’s time to find a service provider that does. Your customer service just hang ups or runs into tech issues and have no solution. #poorcustomerservice #fido #Canada
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jas._.deep
(@jasdeep05457955) reported
@Fidomobile For example: My friend is a new customer He's getting 10 gigabytes of data for only $45 but I have to pay $55 for the same plan. If I lower the plan they gonna Cut 1000 international mins. from my plan.