Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (40%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Sault Ste. Marie, Brantford, Georgetown, Vancouver, North York, London, Embrun, Montréal, Abbotsford, Edmonton, Burlington, Surrey, Ottawa and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Sault Ste. Marie |
Phone | |
| Toronto |
Internet | |
| Sault Ste. Marie |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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🏑
(@HocKeysidhu) reported
@Fidomobile Hi i guess i have very clearly explained 3 issues that i experienced so i dnt feel i have to explain it muliple times . It looks like fido people are intentionally rolling on things .
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Seraphim Marcopoulos
(@smarcopoulos) reported
Hey @Fidomobile @FidoSolutions why are you (fraudulently) charging customers for International Roaming when phones are in AirPlane Mode (iPhone) and data roaming is turned off? Happened to two of my mobile number. Customer since 1999. You need to refund these charges ASAP.
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Naina
(@SiddShuklafan) reported
@Fidomobile you lost me as your customer because you are no longer allowing people to get a phone who used their overseas passport to sign up with you. I have been with fido for last 4 years and now I have all Canadian Id proofs but you guys made nothing works.
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CircularLogic
(@CircularLogic89) reported
@HocKeysidhu @Fidomobile Fair enough, but had they been a customer in good standing for 30 days *before the referral? If both joined at same time, the referrer wouldn't be eligible to refer yet. Regardless, that 2-3 billing cycles is after their verification process
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🏑
(@HocKeysidhu) reported
@Fidomobile Valerie you know you are the 15th person to whom i am explaining the same thing 🙁. Everytime new person bumps in and say good things but no resolution 😠
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CircularLogic
(@CircularLogic89) reported
@Tr_1815 @Fidomobile Some 1-800 numbers are only free of long-distance charges in specific regions. All depends on from where the businesses choose to accept the charges. For example, some 1-800 numbers are only 'free' if called from within US. Also should note that with mobiles service,...
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Femme
(@thefemmefighter) reported
Im confused why @Fidomobile even has storefronts anymore when they can’t actually do anything to help and you always have to call customer service anyway. Rather annoying🤨
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CircularLogic
(@CircularLogic89) reported
@HocKeysidhu @Fidomobile That 2-3 billing cycles is only after the verified the referral. Are you aware there are stipulations with the program? For example, if the referer had not been a customer for 30 days, they wouldn't be eligible to refer.
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Yitzhak
(@dapoluwaseyi) reported
I didn't receive any compensation from @Rogers @chatrmobile @Fidomobile for the outage.
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Drew Austin
(@CharlesAAustin) reported
@FidoSolutions any word on when the @Fidomobile home internet outage affecting Woodstock / N4S might be resolved?
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Tony
(@Tony14236731) reported
@Fidomobile fido company is crazy, this month bill has no 5 days credit for no service. Fido company is so crazy. We hope fido customers change into other company.
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sergio jimenez
(@craselrau) reported
After missing the service with @Fidomobile with all the @rogers outage, and after having to buy additional data to cover the lousy internet service of Rogers, now fido is billing me three days of roaming without any use of my part.. You guys are terrible
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Uche
(@Nwankw00) reported
Fido is literally the worst service and have the worst customer care @Fidomobile idc idc I’ll see you tomorrow
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🏑
(@HocKeysidhu) reported
Furthermore, if the customer returns back to Fido, they will charge the same connection fee they already charged. Why does a customer have to pay connection fees multiple times for the same operator? Why @Fidomobile is not doing a fare #telecom business ?? #rogersoutage
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Shane Holock 🇨🇦
(@slip180) reported
3 weeks before the Rogers black out my data went from 3G to H+ then back to LTE+ within a couple hours.. that is exactly what happened today in the exact same area it happened last time @Fidomobile I hope you know of these issues happening and it's just a issue
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🏑
(@HocKeysidhu) reported
@CircularLogic89 @Fidomobile We both remained fido customer more than 90 days
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thilakam rachuri
(@Tr_1815) reported
@Fidomobile @FidoSolutions @AboutRogers Recently I received a phone bill of three times than the plan I choose. After the communication with Customer service I came to know that I have been charged for making calls to airlines (toll free number).How can you charge for toll free?
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CircularLogic
(@CircularLogic89) reported
@HocKeysidhu @Fidomobile That reply was in response to your post about *returning to Fido. BTW, Bell also has a 'Resume a cancelled service' fee (see link in other reply)
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Nick Rong
(@nickwaternerd) reported
@Fidomobile we are travelling in Europe but the Roam like home LTE has been terrible for the last few days, the data connection dropped/interrupted every few minutes. Are you still having network issue?
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Shane Holock 🇨🇦
(@slip180) reported
3 weeks before the Rogers black out my data went from 3G to H+ then back to LTE+ within a couple hours.. that is exactly what happened today in the exact same area it happened last time @Fidomobile I hope you know of these issues happening and it's just a an issue
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CircularLogic
(@CircularLogic89) reported
@HocKeysidhu @Fidomobile They don't always waive the charges if assisted by customer service. Sometimes they have promotions to waive them. Those promotions might only be store specific as well. If that store didn't enter the proper code to waive the fee, you might need to return to that store.
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beba
(@kvsm3jivv) reported
@Fidomobile am I supposed to wait another 2 hours before I get help from customer service or should I wait all night???
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Seraphim Marcopoulos
(@smarcopoulos) reported
Hey @Fidomobile @FidoSolutions why are you (fraudulently) charging customers for International Roaming when phones are in AirPlane Mode (iPhone) and data roaming is turned off? Happened to two of my mobile numbers. Customer since 1999. You need to refund these charges ASAP.
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Angie
(@0oAng728o0) reported
@Fidomobile How do I contact customer service? Unable to reach an agent via live chat or 611. Thank you!
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amitchopra
(@amitchopra_64) reported
Moved to my new condo, its 2nd day without internet because fido failed to move my internet. Can’t work, cant do anything. @Fidomobile sucks , switching to @Bell_Support
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Enliven Refinishing
(@EnlivenYEG) reported
@Fidomobile I got a faulty fido phone 2 weeks ago. Fido says its a software issue, go to Samsung. Samsung says its a network issue, go to Fido. Try to buy a whole new phone. Can't. Have to wait 30 days. How do i get a working phone?! Endless loop of people who don't want to help
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Maninder Gill
(@manindergill77) reported
@Fidomobile @FidoSolutions I dont see the july outage credit on my August mobile phone bill. How to get the outage credits?
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thilakam rachuri
(@Tr_1815) reported
I was on the call for almost 3 hours and yet there is no proper answer. The problem was, @Fidomobile didn’t charge for all the airlines toll free calls. @Fidomobile choose randomly to charge the bill three times more than the choose plan. #needresponse
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John Wick
(@thetamoonshots) reported
@Fidomobile Your customer service is just awful. Your phone number sends me a text to then do chat on line with ai bot then FINALLY gives me live chat but still no ability to talk to someone!!!!???? ARE YOU INSANE????? I'm dumping FIDO immediately after paying off my phone.
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Karen Verbeek
(@karencwv) reported
@craselrau @Fidomobile @Rogers Having to buy the extra data because of the outage at our data is such an insult. Here customers, pay for our mistakes on the day of and again!