Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (45%)
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Internet (40%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ajay Malhotra
(@OneAlphaJohnny) reported
@canstartco @Fidomobile Almost all Phone Support is so painful?
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Canada Startup Company
(@canstartco) reported
Why we strongly recommend all businesses to NEVER outsource support. I was on a 45 minute call with #fido just for Ms Kamal @Fidomobile to give me excuses, continually making typing sounds and still not able to do a simple SIM migration.
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A
(@aaayjc) reported
@Fidomobile fix your damn network
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Rrrrrrrrrrrrr
(@Rita380) reported
@Fidomobile Lol be a better customer friendly company. I’ve endured to many years of being overcharged for peanuts on my data plan. Do me a fa or tho, put me on the do not contact list to beg me back, I’ll never return to Fido again. I’m taking my phone number and leaving you the dog.
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BANKROLLSLAUT
(@Writings) reported
whoever at @Fidomobile hates me, congrats. i had 0 service today and in consequence received 0 calls/msgs from my lovers today. thanks for breaking my heart.
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Carey Bolam
(@CareyBolam) reported
@Fidomobile Worst customer experience EVER
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AJAY BHATIA
(@bhatiaajay132) reported
@Fidomobile I am facing a issue of misinformation. I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which,“I only get 50gb & data will be paused if I cross the limit”, I will need to top up in order to get more data.
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BANKROLLSLAUT
(@Writings) reported
whoever at @Fidomobile hates me, congrats. i had 0 service and in consequence received 0 calls/msgs from my lovers today. thanks for breaking my heart.
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Dallas
(@kunmittee) reported
@Badmon187 @Fidomobile They give users a lot of runaround on issues like this, you can message “@hack_ravenadler” to get it unlocked, they helped me out with mine
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TR Bridge
(@UnrealTRBridge) reported
@Fidomobile I 1/2 don’t like to do this sort of social media shaming, but after multiple attempts to sort out a payment issue and being constantly steered towards “virtual assistants“ that are manifestly, unable to solve the problem… (cont’d)
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Am I tweeting through it right?
(@sidgracious) reported
It will never not be funny to me that FOR YEARS @fidomobile has called its app "My Account" Like if KFC just called itself "Your Order"
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Kevin Braganza
(@kevinsbraganza) reported
@Fidomobile made no attempt to offer me a credit or some incentive for a phone that went dead without any reason. Feels awful for such terrible customer service after being a Fido customer for almost 5 years. Never purchasing a @Google pixel phone either.
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LY
(@QZTAcct) reported
@Fidomobile I barely use my phone. I basically pay you people 10 bucks for every call I make, and you people can't do something as simple as just billing me correctly? Twice now I've been charged a low balance top up hours after a monthly top up. Fix your ****** systems.
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Leïla
(@leila_adolphe) reported
@Fidomobile is not a good service
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Ketu Patel
(@ketupatel2211) reported
@FidoSolutions @Fidomobile If you can’t understand how to provide the good service to customer, how do you guys control service interruption. I don’t understand what’s the meaning of temporary suspension when you receive a bill to pay. Highly dissatisfaction, not recommended to others.
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Sophia Ceva
(@CevaSophia) reported
@FidoSolutions The problem is that @Fidomobile thinks they can pick when & how a customer communicated with them but it is up to the customer. Expecting us to make an appointment to reach someone by phone is disgusting. Moving to Telus!
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Sahar
(@saharistan_) reported
@chaichurail I pay about $40 (including taxes) a month girl bcuz I got the Black Friday deal. I also financed my phone before that and my bill was never above $100. Wtf. You need to switch to @Fidomobile
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Sophia Ceva
(@CevaSophia) reported
@Fidomobile it's ridiculous that when I call Fido pretending I'm a new customer my call is processed within seconds but when I say I am existing customer I have to book an appointment days ahead to speak to someone. #FidoSucks
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Sophia Ceva
(@CevaSophia) reported
@Fidomobile @FidoSolutions I got my issue sorted within mins by pretending I'm a new customer &calling, all while the inept Chat Rep had me on hold as she "read notes on my file". Anyone reading this call Fido pretending you are new do not give in to their new system #FidoSucks
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Richard D
(@Richard84801102) reported
@Fidomobile @RogersMobileCa @FidoSolutions Don't pay you monthly bill on Fido site The site will show there was a problem with the payment and you need to redo..... It is a scam...I was debited 4 times and my account still show the amount to be paid No support from Fido...I
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AJAY BHATIA
(@bhatiaajay132) reported
@FidoSolutions @Fidomobile The issue of misinformation by one of Fido’s sales rep.I was informed that I am getting a 50gb unlimited data and text plan. But I got only “50GB” data plan in which, “I only get 50gb and data will be paused if I cross the limit”, I will need to top up in order to get more data.
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carbon rain
(@RainCarbon) reported
@Fidomobile I have been trying to resolve a problem with you for an hour you don’t provide a call back service and the Just Jack is in a loop I cannot keep trying in my info endlessly please respond
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Lady Gaga's Gucci Accent 💖
(@KTSylar) reported
Spent 3+ hours of my day off on the phone with @Fidomobile (on behalf of my grandma), and this company is hot trash. I'm floored at the customer service response on a company level. I'm convinced the only ppl keeping Fido in business are the poor souls trapped in contracts. 🤮🤮
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Balipikin
(@balipikin) reported
@Fidomobile does the outage affect your services? Because, why?
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Kevin Braganza
(@kevinsbraganza) reported
@Fidomobile @FidoSolutions made me shell out $105 for a @Google Pixel 4a that died on me. My phone wasn’t under warranty but neither Google nor Fido had a solution to get the device repaired. I was compelled to pay off the device balance for a dead phone. Customers be aware.
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♥Kayana smith
(@kaybanna_smith) reported
@Fidomobile @FidoSolutions I would like to know how I can submit a formal complaint regarding an experience I had with an agent via live chat. Please advise
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Allie Jay
(@AllieJayIsHere) reported
@Fidomobile getting charged long distance every month for local number. Have been credited twice now. It is 5 minutes from home. It is LOCAL. We are in 519 and number is 226. Please DM me for number so you can fix this in your end. Tired of wasting time to get credit each month.
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Sahar
(@saharistan_) reported
@chaichurail @Fidomobile Wow. I’m not even in a contract and I financed my phone. Paid it off early last year. Maybe call customer service and see if they can do anything
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Carlos M
(@CarlosMa2022) reported
@Fidomobile is there internet outage in Aurora, ON?
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Rrrrrrrrrrrrr
(@Rita380) reported
@Fidomobile I feel completely liberated, after 20 years of awful service I have jumped ship and left Fido… thanks to the unfriendly customer service and the unfriendly company. Toodaaloos