Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (26%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Terrace, London, Aberdeen, Vancouver, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Terrace |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Französischyy
(@Frenchyy) reported
@Fidomobile I would like to cancel my plan with you guys with the issues that we had today. @Rogers is one of the biggest cellular company in Canada and can’t figured it out after 8 hours. @TELUS I will be joining you guys shortly 🙏🏼
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Act IV
(@act4sp) reported
@FidoSolutions @Fidomobile Finally got my cellular and home phone service back 5 minutes ago. Any explanation for why this happened and why it took about a day to fix?
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Ashly
(@ashly_forli) reported
@lihuaishu @FidoSolutions @Fidomobile How terrible how could you live if you were in the 80s and didn't have a phone attached to your hand 24/7
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Tony
(@Tony14236731) reported
@FidoSolutions @Fidomobile Fido should return all customers one day money for no service.
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Pablo Benitez
(@PBenitez77) reported
@FidoSolutions @Fidomobile We the Customers are left hanging all day without cell service!!!This is Unacceptable Fido for the amount of money you charge us.I will dispute this day when billing comes let’s see what kind of SOLUTION Fido comes up with
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New Dave
(@NewDave5) reported
@Fidomobile I'm quitting Fido. Sick of this ****.
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Little Fat Girl
(@Littlefatgirlie) reported
@Fidomobile your customer service agent Anthony at your @FidoSolutions is rude and unprofessional.
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Tony
(@Tony14236731) reported
@FidoSolutions @Fidomobile Two months ago I already complain about Fido system are very terrible, but no people gave me answer, now whole all system collapsed. Don't only make money .
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Andy
(@AndyyyKhosh) reported
@Fidomobile wtf happened to the service u ******* let me lose profits in the market
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Carla
(@CmacLT) reported
@FidoSolutions @Fidomobile And 5 hours later, still have no service on my phone in Nova Scotia. Or recent updates.
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barry nemish
(@paukenist) reported
@Fidomobile How will you compensate us for the lack of service? I have been without service since this morning. 9 hours and have 2 phones. No calls and no internet (data) while out of the house. Please do not take my business for granted. I have been w fido since 1999
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Carol28
(@carol28_fer) reported
Hey @Fidomobile any updates for us??? Signal unstable and messages not going through it coming in still
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shen2cute
(@shen2cute) reported
Now that my service is back ok @FidoSolutions @Fidomobile let me know how you plan to compensate me, for the entire day I was without service. #Itakecreditsnotthankyou
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wilbert sweeney
(@wilsweeney) reported
@FidoSolutions @Fidomobile Hey **** happens. Fido is still the best service I've ever received from a cell service provider.
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Idris
(@IdrisRampur123) reported
@Fidomobile Worst day, have incurred great losses and I feel we should be compensated by @Rogers.
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Catherine Shappit
(@CatherineShapp3) reported
@FidoSolutions @Fidomobile Intermittent there is no service period. I don't call no SERVICE, intermittant.
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Freddy J. Mendoza
(@0mega9) reported
@CP24 @Rogers @Fidomobile This absolutely a pile of crap; this “professionals” forgot the simplest of all software network/maintenance. Use a test sever and a few local units before implementing it to the whole network. Will you consider the financial implant small businesses will have
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Jen R.
(@jro1087) reported
@FidoSolutions @Fidomobile My phone service seems to be back up. Having a hard time receiving a text I need from fido to activate wifi calling. Otherwise seems to be working on my end.
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Catherine Shappit
(@CatherineShapp3) reported
@Fidomobile Phone has been down in the Kitchener/Cambridge/Waterloo Region all day. Have not been able to receive or make calls all day long. This is ridiculous and there had better be a rebate on our Bill's for at least one day of service.
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Prabin Paudel
(@paudelp) reported
from
Mississauga, Ontario
Hi @Fidomobile last month only you charged me extra for exceeding few MBs of my data plan. Are you giving any credit for the whole day outage today that severely impacted my scheduled with doctors and my work from home ?
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Sophie
(@sophie_everine) reported
@Fidomobile I’ve had NO SERVICE ALL DAY. Will I get charged today??? #fidodown #fidooutage
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DЯ SФЇЙ
(@MrTwentix) reported
Oh man what a ****** company. **** you so much @Fidomobile
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Sashoy
(@soulful_petal) reported
I hope @Fidomobile knows I’m expecting compensation for an ENTIRE day of no service.
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work sets you free
(@SetsWork) reported
@DanielleAlanah @FidoSolutions @Fidomobile These mafia thugs have been robbing us for decades. The least they can do is give us reliable service
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jon
(@EastEndJon) reported
@FidoSolutions @Fidomobile I'm getting data and voice, still no texting. I have other friends who are on Fido/Rogers and they area having the same issue with texting.
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cats and bears
(@boondali) reported
@FidoSolutions @Fidomobile Any update as to the issue or when service may be restored?
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😶 (debunking VIVEbird account)
(@ghostylox) reported
when u gotta receive a verification code to move ur bread but @Fidomobile / @Rogers is down <<<<<<<<<<<<<<<<<<<
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CamExist..
(@mjsmom1004) reported
@Fidomobile My whole work day literally down the drain. The WHOLE day!!!!! Gone!!! That’s what I get. Diversify providers people!
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Cy Cyril
(@cyril0) reported
@FidoSolutions @Fidomobile You are custodians of a lot of personal information and we deserve to know what went wrong. Was it an attack on your network? Did you have a privacy breach? This failure seems to large for it to have been a simple hardware failure.
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chirag bhatia
(@BhatiaChirag89) reported
@Fidomobile my mobile network is still down...its been like this whole day. Can't make phone calls and use internet service. I got 2 lines with you guyz. What's going on ?????