Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (30%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Finest Squad
(@Finest_Sqaud) reported
@judes1487 @Fidomobile Same in BC i have rogers no service rn
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AkoHoSi Dada
(@deahgee) reported
Yo @Fidomobile whats up? No network suddenly????
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Shumaila Hosain
(@ShumailaKobe) reported
@Fidomobile why do I have no cellular service in LIK? It’s been over 30 minutes
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Shumaila Hosain
(@ShumailaKobe) reported
@deahgee @Fidomobile @FidoSolutions stop blaming everyone’s phones. Your service is down. Multiple areas across Ontario don’t have service which is not safe during this time of day. Solve issue ASAP instead of wasting time by telling us to reboot our cellphones.
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unapologetic queen✨
(@_FucknBossChick) reported
@judes1487 @Fidomobile At least I know I’m not imagining this ****. I’m so annoyed.
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EPTB
(@divaqueen94) reported
@Fidomobile sucks
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Tamara
(@tamarratown) reported
@Fidomobile I can't believe I got hustled into spending more money and you guys are blaming a store associate instead of fixing the issue. Does the store associate not work for Fido? Amazing. Way to piss off a 15 yr customer. Hey @VancityReynolds you have mobile company right?
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Jay Thakker
(@thakkerjay) reported
@Fidomobile No network on my phone since the past 30 mins. Restarted my device. Toggled airplane mode. Is there a network outage in Toronto?
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Nick Langille
(@LangilleNick) reported
@Fidomobile is there a network issue right now in southern Ontario? I can’t connect at all to LTE
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Loves Eunice 🇬🇭 + Lift Therapy PRO
(@LovesEunice) reported
@Fidomobile has the worst customer service ever over the phone, they call it fido solutions but I never got a solution! ugh
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Haig Sakouyan
(@haigtweets) reported
from
North Vancouver, British Columbia
@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.
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Shumaila Hosain
(@ShumailaKobe) reported
@judes1487 @Fidomobile Same with me no service in Oshawa. Definitely making my change in cellular provider asap
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🎀Vancity🎀
(@VancityIN) reported
Very disappointed with @Fidomobile, they literally have no good plans to offer to their loyal customers. I have been with fido for like forever, and never really complained before, but I do feel that I am paying a lot right now as compare to many of their new customers.
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christina ree
(@VintageMarieeee) reported
@judes1487 @Fidomobile Same issue in downtown Toronto. This has been ongoing for 30+ minutes.
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elaina pham
(@tinypeanut___) reported
@judes1487 @Fidomobile same issue here. This is very inconvenient.
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Ingrit tavares
(@ingrittavares) reported
@Fidomobile is the most disrespectful company that I ever saw. Delivered my phone to the wrong address and now they are offering me refurbished phone. After contacting them more than 10 times they can't solve the issue
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Herry Tangiri
(@herrytangiri) reported
@Fidomobile I was never informed about the suspension and suspension fees, it's unfair. I request you to waive it off. Account # 799098173
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David Jr Stock Forte
(@thedave2006) reported
Great service @Fidomobile @FidoSolutions. Modem unfortunately broke down. Support and in-store service will get high marks after diagnosing if we needed a new modem. Easy return and pickup. Now up and running with no problem.
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Herry Tangiri
(@herrytangiri) reported
@Fidomobile please waive my 50.40 suspension fees. I request. I never received any mail or message regarding it. I have been a loyal customer to you for more than 3 years. Account # 799098173
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Kevin Michael
(@Kevinmichaelt) reported
@judes1487 @Fidomobile Same. My phone won’t connect to any service at all. And of course Fido doesn’t have customer service after 5pm on Sundays.
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elaina pham
(@tinypeanut___) reported
@deahgee @Fidomobile I have the same issue right now
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Captain Hootsketi VonShumperflumpkin
(@hootsketi) reported
@Fidomobile You mamalukes totally ruined the downloadable @ConwayShow in podcast form with your ads at the beginning, ending and throughout the middle of his show. "Thanks a lot"....i will certainly never be a customer of yours you goblins..
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Tamara
(@tamarratown) reported
I can't believe I got hustled into spending more money and you guys are blaming a store associate instead of fixing the issue. Does the store associate not work for @Fidomobile ? Way to piss off a 15 yr customer. Hey @VancityReynolds you have mobile company right?
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Gleck Hootsketi
(@hootsketi) reported
@Fidomobile Pissing people off with advertising midstream on their favorite podcasts is no way to attract business you mopes....i know i will never use any of your products in the future for sure
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Super
(@ASuperNDALuthor) reported
@Fidomobile How come my connection got compromised then? Got worse when I upgraded my account. And customer service is not the greatest by the way... Took 3 months to get back the connection I had, and this should've been an upgrade...
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Jules 👩🏻🔬
(@judes1487) reported
@Fidomobile Hi, is Fido’s network down? I’ve got 4 lines with you guys and all LTE networks stopped working!
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Deejay Dheeraj
(@dheeraj88) reported
@Fidomobile @FidoSolutions No network availability in Mississauga
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G🔪S Curti
(@curtimane) reported
Hey @Fidomobile your wifi sucks. I want my money back.
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Tea & Eh
(@fifeyeno) reported
Hi @Fidomobile HELP please. Charge for a service I didn't add to my plan & didn't use, it doubled the bill. I had it removed but fido wont back date it to when fido added it. Now fido's saying they cant fix it & I must pay or fido will cut the phone line. Pirate much?
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Amazing Paper Crafts
(@AAmazingPaper) reported
@judes1487 @Fidomobile No service... wtf Fido.. get it together! @Fidomobile