Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (36%)
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Total Blackout (4%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Calgary, North Vancouver, Peace River, Vancouver, Montréal, Toronto, Comox, Laval, Edmonton, Kitchener, Vankleek Hill, Port Hope, Surrey, Ohsweken and Kanata.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| North Vancouver |
Internet | |
| Peace River |
Phone | |
| Vancouver |
Phone | |
| Montréal |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Sadra Semnani Rahbar
(@Sadra16) reported
@Fidomobile Hey. I wanted ask you guys to make international calling to Iran available on Fido and @Rogers network for free, Iranians are trying to call their loved ones back home in this horrific situation and something like this can help to put their mind at ease a bit.
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who cares
(@RIPAmerica2025) reported
@Fidomobile I arranged a stupid callback from customer service for 3.30pm today and no one called.. useless clowns..
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Har2424
(@Har24242) reported
@Fidomobile That's not correct..we should talk directly to customer service any time ..if I pay my bill two days later are you guys won't charge me the interest? Then why do I have to wait for two days to talk with customer service
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🇺🇦 Anna Filina
(@afilina) reported
@Fidomobile You falsely charged me for roaming fees, won't offer me support, and won't cancel my plan. You can't treat customers this way.
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Har2424
(@Har24242) reported
@Fidomobile Extremely worst customer service I need to call fido urgently but no live agent I have scheduled a call back really? and also it takes two days
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어름
(@Ice_nor_summer) reported
@Fidomobile What do I need to do to receive a call or cancel my service? I have already called customer service and scheduled a callback twice, but nothing has worked. I no longer want to keep waiting, I just want this issue resolved.
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어름
(@Ice_nor_summer) reported
@Fidomobile I arranged a callback for 9:00 AM today, but I did not receive any call. I haven't used phone calls or text messages since I left Canada a few years ago, and now I really need to cancel my service. This situation is very frustrating for me.
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Coach D
(@DarrenDating) reported
@Fidomobile you would actually have more clients if your customer service was actually reachable. Should I take my business to Bell?
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Canada First!
(@Cesar_Alfonso) reported
@Fidomobile arranged a callback with your retention department for 10:30am today. No one called. And then you wonder why I am considering cancelling my service?
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Sandy Saragoca
(@SSSambora) reported
@Fidomobile so if a client calls Cust service& is told he can’t be helped after being charged for roaming incorrectly. I reach out on X because he has no social media, and am told he can be helped if he posts on social media?! Seriously?
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Sandy Saragoca
(@SSSambora) reported
@Fidomobile why tell me to contact you privately? I DID- I was told sorry, but no can do to reverse roaming charges for a country I was never in.
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Sandy Saragoca
(@SSSambora) reported
@Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.
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Sandy Saragoca
(@SSSambora) reported
@Fidomobile All that was done- 2 calls to your customer service dept. I was told that this was unfortunate, but I would still have to pay. Will definitely be looking to switch providers. Very poor customer service.
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Shah
(@thebrowardshah) reported
The quality of @Fidomobile internet is so utter **** that it’s better to use WiFi when possible. I wouldn’t use this **** carrier if I didn’t have a work related discount on it. Just utter trash
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missey em
(@missey_em) reported
@Fidomobile Your automated system is NOT working when it calls customers for a scheduled call!!!!!!!!
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missey em
(@missey_em) reported
@Fidomobile Your automated system is NOT working when it calls customers for a scheduled call!!!!!!!!
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missey em
(@missey_em) reported
@Fidomobile Your automated system is NOT working when it calls customers for a scheduled call!!!!!!!!
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missey em
(@missey_em) reported
@Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.
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missey em
(@missey_em) reported
@Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.
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missey em
(@missey_em) reported
@Fidomobile Beyond frustrated trying to connect with a customer service rep. The automated service is designed to not have the customer be able to speak to a human.
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Jeff Stephens
(@jaffomtl) reported
Oh well, spoke to soon @Fidomobile , still no solution to porting my number, so well over 24hrs without access to my phone number and texts, and not able to reach anyone!!! Beyond frustrated at this point!!!
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Callum D
(@D494857D) reported
@Fidomobile I'm not waiting days to set up a stupid appointment to talk to someone that's absolute nonsense, all these big corporate companies need to stop with this useless AI shite
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Callum D
(@D494857D) reported
@Fidomobile I'm not waiting days to set up a stupid appointment to talk to someone that's absolute nonsense, all these big corporate companies need to stop with this useless AI shite
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Callum D
(@D494857D) reported
@Fidomobile Why ******** have you replaced customer service with AI bots you annoying *****? I want to speak to a human person NOW not AI garbage
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Dale N.
(@dayunto) reported
What on earth is going on @Fidomobile @FidoSolutions The app is not working, I can’t access my account, I can’t find a live service agent. Apparently no call back for three more days possible? Got a massive charge on automated billing and I can’t even find out what it is!
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Jeff Stephens
(@jaffomtl) reported
Incredible! I have switched to @Fidomobile a couple hours ago speaking to someone on the phone and now there seems to be a problem and it’s impossible to reach anyone!!! NOT A GOOD START
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Kimberley Michael
(@KimmerMic) reported
@Fidomobile customer service has become trash. Website says you can order online to save activation fee then stores refuse to accept the order and tell you you have to come in to store. Horrible customer service experience.
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Fido Solutions
(@FidoSolutions) reported
@vishwak180399 @Fidomobile Sorry, just trying to better understand the situation here. The roaming ability allows you to use the service as if you are at home in Canada for $16 per day, in addition to your monthly cost of your invoice. As an example it would be $16*3 = $48 plus regular monthly cost. -Ravi