Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (44%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ravi Thacker
(@TantaliznMoksha) reported
@FidoSolutions @Fidomobile got no option but to look for other telcos who might charge me more but won’t fool me and stick to their commitment atleast . Don’t offer deals if you can’t give customer the phones . Don’t fool them
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Markus
(@ForMyBro37) reported
@yapbang @Fidomobile They never take accountability. I’ve had the same problem. Ordered a Black Friday deal online and they messed it up and refused to honour the deal. 5+ years and I’m done. They like to give these generic comments on tweets like they care but don’t believe it. They don’t reply
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sammy
(@40Samchen) reported
@Fidomobile WORSE Fido service experience EVER, home Internet been cutoff for 2 days already and problem still not solved YET. None of the customer service agent can provide me any help or solutions at all and keep transfer me to different departments, which is 6+ hr wait time.
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Craig Haney
(@craighaney) reported
Hey @Fidomobile, my daughter got exactly 18 (!!) spam calls today. This lack of security and customer service is unacceptable. Fix it or both of us are gone!
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Roonie ♥️
(@roonie742) reported
@Fidomobile I asked for a supervisor or manager multiple times and was told that is not possible. When did that change? Can customers no longer speak to someone with more knowledge when faced with an issue? 🤔 #overit #badbusiness #customerexperience
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Ravi Thacker
(@TantaliznMoksha) reported
@FidoSolutions @Fidomobile You offered me deals during holidays, did not let me seek deal elsewhere and then cancel the deal and trick me to stay with you for long ?? Do get back soon with an answer and not delay tactics Order ID: TGE08608013328528
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Roonie ♥️
(@roonie742) reported
@Fidomobile I waited on hold for 2 hours today, only to be hung up on after trying to find a solution to the problem we've been having, which was caused by an employee not doing their job properly prior to today. I was beyond fed up, what has happened to your company lately?
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chaitanya m.k
(@chaitanya7112) reported
@Fidomobile This is outrageous, irrespective of the urgency your Customer solutions expect and make the customers wait for hours every single time. Very disappointed with the service I’m receiving from a service based company.
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Kumar
(@Kumar_Andhra) reported
More than 10 days since I ordered a mobile phone. The device hasn't been shipped yet. Truly horrible service! @FidoSolutions @Fidomobile
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sammy
(@40Samchen) reported
@Fidomobile Could you please fix this issue to resume the internet ASAP
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DIDAR SINGH
(@DIDARSI23648290) reported
@Fidomobile it is pathetic service of Fido. I had technical issue from the last to day to make international call. I called to the service customer regarding after putting on me hold for hours they disconnected my call. it is very bad. It is not professionalism with customer.
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Ron Leung
(@econstack) reported
@Fidomobile hey you make it hard to cancel my data add on. If I want to do a one time data add-on, you make it recurring and I have to call to cancel but you don't take these calls anymore. If I can't find an easier way to cancel, I will just switch carriers.
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Cee 🏳️🌈
(@crouhana) reported
Hey @Fidomobile @FidoSolutions, when are you going to launch Esim support for Samsung galaxy S21 on Android 12? 🤔
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Peace
(@20nims) reported
@Fidomobile - I can’t believe that your customer service team is so buzy that it takes them almost 12 hours for chat support ?? #WhatAShame
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Aman Jain
(@iamanjain2471) reported
@Fidomobile Hey, please don't ask us, are you happy with our services? because you guys don't know how to treat your loyal customers.
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Aditi Sharma
(@AditiSharmaBlog) reported
@Fidomobile Why cant i make calls to India. I have free minutes included in my pack and was I able to connect untill the afternoon. Not anymore. Please help.
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Abhinav Vaid
(@VaidAbhinav) reported
@Fidomobile hello there, I’m travelling outside of Canada. My Fido application is not working and I wanted to temporary suspension of my Fido monthly plan. So I won’t have to pay for roaming and any charges for no use. Please help me regarding the query. Thank you team
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Danger On Air
(@DangerOnAir) reported
@SoniaSAslam Every single day. 3 today alone. Wondering why I even pay for cell service at this point. @Fidomobile
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Vaso
(@vasiliahara_) reported
Absolutely disgusted and appalled with @Fidomobile 's "customer service". Do yourself a favour and sign up with LITERALLY any other provider.
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Harsh Modi
(@hkmi878) reported
@Fidomobile The ambassador team also cant do anything as same as your in store person and absolute failure customer service team. I filed 7-8 complaints still no solution. You dont respect the customer while its still with you.
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Lisa Dee
(@leesxox) reported
@Crystal_MKrep @Fidomobile Down here to!! Calls failing to go through!!!
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Sebastian Somma
(@sebastian_somma) reported
@Fidomobile I have no internet since 5 pm. I have work to do and I need connection. Have any information about the solution? C172086765
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christine kasnakian
(@christinekasnak) reported
@Fidomobile Hi how is it possible that wait times to talk with someone is more than one hour. i realize you’re pushing self service options but sorry to tell you but sometimes they done meet someone’s requirements and having someone have to wait that long is most unreasonable.
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gagan
(@kaurporate) reported
@FidoSolutions @Fidomobile I'm sad. You treat new customers better than existing ones of 15+ years! Why can you not offer me a loyalty plan?
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JASHAN RANA
(@jashanrana) reported
@Fidomobile @FidoSolutions My new internet connction is not wrking for past 3 days. Tried to contact customer suport 3 times but been on hold for more than 1 hour each time. Tried live chat they disconnected it. Str people say they can book a technician appointment. Help please
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William
(@Lance_A_Lot_Sir) reported
@Fidomobile @Fidomobile Just received a $235.00 bill when you assured me all overages would be waived and I ‘didn’t have to do anything on my end.’ @TELUS directly emailed waiving ALL fees for us to end of year, never mind overages. Maybe you should do the same for not living up to ur word.
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DanielleJN
(@DanielleJN4) reported
@Fidomobile when my plan is up I am going to tell you guys to go **** yourselves for good and I am going yo tell everyone how many ******* lies I was told. Told tablets were free with data plan only to find out I am $ for them @JustinTrudeau time to stop this ******* bullshit!
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GURINDER GHOTRA
(@GURINDERDEV) reported
@Fidomobile Hi I bought a Pixel 4 XL from you. Need help with the device as it would restart multiple times. Please advise who to contact in Fido for the same. Thank you.
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Diana Yaz
(@DFYdigital_) reported
@Fidomobile hi! Been on hold twice and the we were disconnected before o had time to speak to customer service. Can someone take my call pls? I’m on hold #3.
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Crystal_MKrep
(@Crystal_MKrep) reported
What's going with @Fidomobile ? System down? #fido