Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (46%)
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Total Blackout (5%)
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E-mail (1%)
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Wi-fi (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Barrie, Guelph, Toronto, Napanee, Sault Ste. Marie, Pointe-Claire, Uxbridge, Greater Sudbury, Mississauga, Craigmawr Beach, Montréal, Picton, Brandon, Brampton and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Barrie |
Wi-fi | |
| Guelph |
Internet | |
| Toronto |
||
| Toronto |
Phone | |
| Napanee |
Phone | |
| Sault Ste. Marie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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mind ya buisness
(@honeydijonchips) reported
How do I STILL have no cell service!? @Fidomobile @FidoSolutions
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Roger Mueller
(@Ripken8888) reported
@Fidomobile I want a ******* refund for your **** service!!!!!
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Bob Hunter
(@hedgemon56) reported
@FidoSolutions @Fidomobile 14 hours without cell.... 1 more hour will have to go to another service #nofidoservice
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Joey Jr.
(@joeystud3) reported
@Thnk4myslf @FidoSolutions @Fidomobile It’s been 14 hours for some of us.. this started at midnight for me .. I‘Ve already ordered new bell service lines.. as soon as Fido & Rogers is restored I’ll be porting my #s out.. They just lost a 20 year+ customer based on their handling of this situation (or lack thereof).
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Jeff-E
(@JeffE05388976) reported
@Fidomobile looking for my refund. Grateful to have a landline. So many people trying to get online to get vaccinated. Your issue is anything but intermittent!
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BackstageRider #BLM 🤘🏼
(@BackstageRider) reported
@FidoSolutions @Fidomobile with today’s outage, if I receive important calls or texts will these be cached? I’m expecting possible info re: vaccines! Brutal
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Good luck BC. Stay safe, stay home. #NewDeathParty
(@camidlifecrisi) reported
@CBCAlerts Some customers? Try all. Including a huge number of staff working in hospitals. During a pandemic. I haven’t had service all day. So, @Rogers and @Fidomobile, it’s not intermittent and it’s not some customers. And we’ve had no updates. So, what’s the plan here? #rogersoutage
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Joseph Patrick 🧢
(@JoeyGDNBoss) reported
@FidoSolutions @Fidomobile Been trying to schedule a vaccination appointment all day but no service. If I die from COVID... I'm gonna be vexed.
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Urban Nomad
(@notsogreatbong) reported
@FidoSolutions @Fidomobile Intermittent issue? I don’t have any signal for last eight hours
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dae* ❤
(@d33_ShayL33) reported
@Fidomobile @FidoSolutions I hope your company is giving compensation for this inconvenience....the thing is I had to come on twitter to realize why my phone wasn't working....no notifications or awareness from Fido itself to inform their customers about the issue🥴🥴🤔🤔.....
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Joe Rivetto
(@imkanssible) reported
@FidoSolutions @Fidomobile I’m Uber driver ,I can’t work when do you expect to fix the problem?
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Nifemi
(@ninibrahim_) reported
@Fidomobile fix it!!!!
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Omar Aliraqi 🇨🇦🇮🇶
(@Omar_aliraqi20) reported
Dear @Rogers @BellMediaPR @Fidomobile you should compensate us after this outage. I was without Internet today morning. Thankfully I got an open WIFI network close to my work. Please fix it as soon as possible and don't do that again. 😑
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Jen R.
(@jro1087) reported
@Fidomobile I would like to activate wifi calling but my phone cannot receive the confirmation text. Is there another way? I cannot call support as my cell nor my fido home phone work. Thanks!
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🛸
(@simswrld_) reported
tried to call KFC to see if they have the nashville hot tenders and it didnt go through, literally **** you @Fidomobile
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Ray Harripaul
(@ray_harripaul) reported
@Rogers @Fidomobile I missed my phone appointment with my therapist today because there’s no service. Thanks for the MAJOR inconvenience. My mentals thank you. This is ridiculous.
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Jaclyn S
(@jacsjj) reported
@Fidomobile why is there still an on going problem? Please fix this asap, its important we have our phones.
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shandee
(@shandeesimpao) reported
@FidoSolutions it’s been hours and the service is still down!! When is this going to be fixed? I pay my bills on time and this is what I get? I’m missing important calls due to this. I hope @Fidomobile will compensate all of the affected customers!
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🌙
(@ShannynHill) reported
Free service next month thanks @Fidomobile @FidoSolutions
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Jan Perrin
(@perrin_jan) reported
@HaruunYEG @Fidomobile I’ve been with Fido for a number of years, albeit not on contract. This #rogersdown is the only time I’ve come across problems with them. Unless you’re referring to something else?
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Alvin Varghese
(@AlvinVarghese92) reported
@RogersHelps @Fidomobile I am experiencing outage of data from yesterday midnight and voice call from today morning. Till now we haven't got any hint on when it will be resolved. Too much dissatisfied with the service. I think it's the time to rethink every fido customers to port.
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🌴Get My Team Out Of Florida🌴
(@thingsklow7) reported
Still no service. @Fidomobile @Rogers FIX UP!!!!!
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Bob Hunter
(@hedgemon56) reported
@Fidomobile @FidoSolutions after more than 25 years with FIDO I guess it is time to go elsewhere... this more than 14 hour outage is TOO MUCH! #too_much
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sj
(@sjhawse) reported
Luckily (?) I live close enough to the US border that desite the @Fidomobile / @Rogers outage, I can roam on AT&T. I thought this only happened at the beach!
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Dean Cassidy
(@DeanCassidy1996) reported
Hey @Fidomobile @FidoSolutions have had no Cell Service today! Can I expect a credit for this on my next bill?
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Haruun Ali
(@HaruunYEG) reported
@perrin_jan @Fidomobile Oh yeah, I just recently switched lol. I’m just a tad bit disappointed because I have had dropped service in areas for the past two months.
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Cc185
(@Cc1855) reported
@Fidomobile @LidoPimienta @WitchProphet When will service be back up?
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Amir Khezri
(@agreeableAmir) reported
@FidoSolutions @Fidomobile I haven’t had a cellular signal all day. On a Monday no less. What’s going on?
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PK
(@OMGits_PK) reported
@Fidomobile no network since more than 5 hours. When it going to get resolved? (Lost 1/2 days of pay) @FidoSolutions #fidooutage
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meyi_toronto
(@MeyiToronto) reported
@FidoSolutions @Fidomobile Will a countrywide notice be pushed to users advising that service has been restored, once resolved?