Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (19%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Calgary, Toronto, Richmond Hill, Chilliwack, Stratford, Etobicoke, Guelph, Burnaby, Newmarket, Goderich, Montréal, Vancouver, Brampton, Prescott and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Internet | |
| Richmond Hill |
Phone | |
| Chilliwack |
Phone | |
| Calgary |
Wi-fi | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Dilsha
(@ddxlsha) reported
@Fidomobile I was charged my plan amount for both my lines even though both are on a temporary suspension and has been for months now (it’s still actively on the temporary suspension). When I try to reach out for support there’s only robots available and they don’t understand.
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櫘 🦊🍡 in CA 🎻📷
(@_v_e_n) reported
@opinionated_fin @Fidomobile I filed a complaint to CCTS, let see if you want to do that also. No service is provided during the transition except of charging me for $75 when I have a perfectly fine device is unacceptable.
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Intrepid Critic
(@Who_knewit) reported
@Fidomobile I was an idiot, please forget I sent this.
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Neil
(@opinionated_fin) reported
@Fidomobile But why should it apply..my device is a one plus 5g device. This is just a manufactured way of charging customers.. you're making customers leave your service by this tactic
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Neil
(@opinionated_fin) reported
@Fidomobile @_v_e_n This is the same issue I'm facing..Charged me as well. Guess I have to change my connection.
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Neil
(@opinionated_fin) reported
@rasendunanavati @Fidomobile @Rogers Exactly the same issue..have a similar phone and been billed 84 bucks on this with no reversal by Fido. Phone interaction- I2429037112
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Neil
(@opinionated_fin) reported
@Fidomobile Please help with reversal of charges for 3g transitioning to my account. My CC reference I2429037112. Been a loyal customer for a couple of years, but this sort of unnecessary charges will make me switch
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Neil
(@opinionated_fin) reported
@Fidomobile @DJBryson Similar issue with me. I've been charged 84 bucks for no reason and after waiting an hour on CC, they informed me no reversal of charges
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Deejay Bee
(@DJBryson) reported
@Fidomobile Thanks for your help, but i'm no longer a customer. Maybe relay this to management. Guessing you lost a few.
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Laeraya
(@LaerayaFPS) reported
@Fidomobile Got off the phone with them 20 minutes ago. It’s very frustrating, especially when the guy I was talking to had long pauses between questions and couldn’t answer simple ones. I asked if there was anything he could do to help, and said no.
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Laeraya
(@LaerayaFPS) reported
@Fidomobile I just changed over to Fido and took me days to finally talk to someone. When I got someone, he didn’t help at all. Not a single question was properly answered and not. A single problem was resolved.
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Laeraya
(@LaerayaFPS) reported
@Fidomobile has to be the absolute worst cell provider I’ve ever dealt with. Customer service is garbage. 😪
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thrill3
(@thrill3) reported
@Fidomobile I don't want to talk to a machine RUDE No option Just want to pay bill Bank paid to wrong account Horrible customer service Don't want to talk to a machine💩
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櫘 🦊🍡 in CA 🎻📷
(@_v_e_n) reported
@renukamendiss @Fidomobile I have already changed. Right away I switched, the VoLTE function was automatically enabled and saved me from using any of Fido's 3G. My device works perfectly, it's Fido's policy with OnePlus and now they are charging ne for their own problem. Crazy people.
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renuka mendis 🍉
(@renukamendiss) reported
@Fidomobile @_v_e_n Still trying to get a solution and want the refund I'm changing services
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櫘 🦊🍡 in CA 🎻📷
(@_v_e_n) reported
I got charged $75 by @Fidomobile for not using VoLTE, even though my phone supports it. No help was provided, and VoLTE only worked after I switched to Bell. The notice was vague and the fee unjustified. I request a refund.
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🇨🇦
(@Snowymb1) reported
@RitzChawda @Rogers @Fidomobile Hey Ritesh, our phones here support VoLTE, I have it on has I'm typing this but Rogers is intimidating and extorting customers into their monopoly over what devices we choose to use. They called it grey market, I call it Rogers wanting complete control over us cell usage.
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👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑
(@djparfaiti) reported
@Fidomobile Thank you, please ask the tech guys to fix your website. You can’t send text to home phones. You need to unblock the system. Have a nice day.
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👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑
(@djparfaiti) reported
@Fidomobile Update Live Human at the Shop types in SIM card into computer in about one minute, solves 3 more problems, and we test the gear in the shop and it works. Live human 100 points
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👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑
(@djparfaiti) reported
@Fidomobile thanks but I can’t call if my phone is not hooked up and doesn’t work I will look into store in person but I am going to cancel all my services soon if this isn’t fixed thank you
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Deejay Bee
(@DJBryson) reported
@Fidomobile I have a LG G8x. I used the tool you provided and it says my phone is compatible. But likely not, as my best option is GSM/ HSPA/ LTE auto. So, what is prob happening, when it loses LTE signal it flips to HSPA. And! They charged me 84.00 and won't waive the fee. Just wow.
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no justice, no peace 🏳️🌈
(@resonating) reported
@Fidomobile @FidoSolutions getting hit by the $75 3G charge...despite having canceled mobile services back in Jan/Feb. Had sent an email, only to be told that I have not transitioned to an upgraded network.
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no justice, no peace 🏳️🌈
(@resonating) reported
@Fidomobile getting hit by the $75 3G charge...despite having canceled mobile services back in Jan/Feb. Had sent an email, only to be told that I have not transitioned to an upgraded network.
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sepideh
(@sepideh_208) reported
@Fidomobile You realize that the automatic voice recording you use does not even let me connect to a person? It keeps saying we are busy call back again and hangs up. Really disappointed in your service. You have no respect for your clients time
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Deejay Bee
(@DJBryson) reported
@Fidomobile Almost 100% you lost me as a customer. My phone is suspended because of 3g retirement, even though it was confirmed my phone is compatible. Can't get through to support. Website is terrible. Signal was always trash anyway. Time for a change.
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renuka mendis 🍉
(@renukamendiss) reported
@endofthetechno @Fidomobile ... If you have already updated your device or need to know what's required to reactivate your service, please call 1-855-720-9035 or visit your local Fido retail location. Hey FIDo Message me
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renuka mendis 🍉
(@renukamendiss) reported
@endofthetechno @Fidomobile Why didn't you text about Volte setting with instructions rather than this BS: Hi, it's Fido: This line has now been suspended as part of our 3G network retirement. You will not be able to use your phone for calls, text or data...
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Christina B Juras
(@chrissycee75) reported
Switched to @PublicMobile_EN and my phone is now working under VoLTE but this didn't work while I was on @Fidomobile 's network. I also have the same data and a wider roaming range on a cheaper plan. Bye @rogers...
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amir
(@Amirooo776) reported
@realanmolverma @Fidomobile @Fidomobile I was nor peoperly informed of your 3G enforced 75 dollar service charge. I moved to a different carrier today. Yet you have charged my credit card. Refund the 75 dollars. I do not wish to remain a customer to Fido/Rogers.
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dan
(@ChronoDanno) reported
.@Fidomobile I’m trying to call you today to tell you I am getting less than 100kb/s speed on a plan that promises over 50mbs. However, when I call, I’m faced with a robot that wants to schedule a call with me for either tomorrow, Saturday or Monday. Do I cancel my account now?