Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 03/27/2023 05:35

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • Internet 69.76% Internet
  • Wi-fi 14.09% Wi-fi
  • Phone 12.03% Phone
  • Total Blackout 2.15% Total Blackout
  • E-mail 1.20% E-mail
  • TV .77% TV

Live Outage Map

The most recent Fido outage reports came from the following cities: Milton, Toronto, Brampton, Guelph, London, Victoria, Cambridge, Scarborough, Richmond, Stouffville, The Beaches, Kitchener, Ottawa, Caledon and Etobicoke.

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CanadaMilton Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Wi-fi
CanadaBrampton Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fido Issues Reports

Latest outage, problems and issue reports in social media:
  • terrymathews6 terrymatt (@terrymathews6) reported

    @Fidomobile brutal service! Bought a "Like new phone" arrived with only 85% battery health, 3 exchanges, 2 store visits, 5 calls, no resolution. Why can I be helped?????

  • mericalinaa Amanda Molina (@mericalinaa) reported

    @Fidomobile hi! Living at Lakeshore and Cawthra in Mississauga and our internet isn’t working? Any ideas why? #fidointernet #fido #help

  • parasdonda paras donda (@parasdonda) reported

    @CCTS_CPRST @Fidomobile literally cheating with customer by fido service provider i am student and they make 75$ charge in my bill but till no one resolve my concern.

  • mrbuddles MAX (@mrbuddles) reported

    @FidoSolutions @Fidomobile Can you guys get rid of that callback feature? I need immediate assistance and it doesn’t help that I have to wait for someone to call me back.

  • AHAkramLodhi Haroon Akram-Lodhi (@AHAkramLodhi) reported from The Beaches, Ontario

    @FidoSolutions has been quite useful in the past. Not today. 3 hours after first explaining my issue I am still saying the same thing! No help whatsoever, @Fidomobile

  • hilaryl95 Hilary Lui (@hilaryl95) reported

    @Fidomobile I tried to sign in for Refer a Friend but every time I fill out my details and go to the next step the page reloads and the Captcha shows "ERROR for site owner: Invalid domain for site key". When will this be fixed?

  • teslainvernon teslainvernon (@teslainvernon) reported

    @zasa @Fidomobile Definitely never paying for roaming again now that esims are a thing.

  • RakeshKakkar Rakesh Kakkar (@RakeshKakkar) reported

    @Fidomobile it's been three days askjack is failing you guys and so is your customer service team! #fido #askjack

  • im_mjb Mike (@im_mjb) reported

    @Fidomobile Last few days when I open the app it redirects me to a browser window and won't let me log in. My family, also on Fido, same issue.

  • GenCounsNews Leslie Ordal (@GenCounsNews) reported

    Canadians, I am seriously considering dropping @Fidomobile after four months of trying to get my phone upgraded with yet another "oh it's going to take the head office 10 more days to look at your request"-type delay... I know they're all bad but any recs?

  • megsd_23 Meaghan (@megsd_23) reported

    .@rogers/@Fidomobile: Oops our service is out for a full day. Our bad. Also Rogers/Fido: You now have to pay more for your plan so you can directly fund our upgrades and it doesn't have to come out of our billions in profits. 🙄

  • Paigezillaz Paigezilla (@Paigezillaz) reported

    Why does @Fidomobile have the absolute WORST connection ever?!? It's like like playing telephone as a kid, but realizing you're efforts to fix the issues are futile, you're essentially the kid from "The Sixth Sense" and the CS don't actually exist, nor do you...

  • jitatman007 Jitatman Singh (@jitatman007) reported

    Another work day, we are still experiencing internet dropouts..multiple calls with customer service and multiple tickets opened with @Fidomobile and @Rogers @RogersHelps..still no resolution.

  • Carolin47891018 Caroline Z (@Carolin47891018) reported

    My plan was changed without my permission of price..Customer support is having a hard time putting it back to the original plan.a real mess. @Fidomobile

  • patchikiya patchikiya (@patchikiya) reported

    @FidoSolutions What a disappointment to fill out the 3 forms that you required through Twitter. I was at the point of believing that @fidomobile will do something after this tweet. But of course, it was not the case. so far so bad... The @fidosolutions wants to deliver me to another department!

  • garysworldpc garysworldpodcast (@garysworldpc) reported

    @Fidomobile hey, do I have to call in to cancel my service? I'm not looking for you guys to do anything, I'm really past the point of wanting to continue with you as my service provider, I just need to know the cheapest way to cancel because you charge for everything now.

  • patchikiya patchikiya (@patchikiya) reported

    @FidoSolutions To look? Stephanie...6 months... a solution! @Fidomobile @FidoSolutions

  • the_wildfire001 David Wildfire (@the_wildfire001) reported

    @Fidomobile @FidoSolutions kindly find someone to make a proper working app. The design is bad, viewing my own information works horribly and putting money in my account isn’t working. Off to the store we go … again…

  • chintan_guj Chintan Gujarati (@chintan_guj) reported from Toronto, Ontario

    @FidoSolutions @Fidomobile Good morning Fido. Could you please advise one simple thing? Why do you love to deliver poor services ? Is thz something you love to do consistently ? I think Candians stop using Fido. Don't ask my why. Plz check my dm. It's wise thing to as a company.

  • prashant_01576 prashant (@prashant_01576) reported

    @Fidomobile why are your customer service agents like Rajeev violent and aggressive in Brampton

  • msjewlz29 jujub (@msjewlz29) reported

    @Fidomobile do better! Your customer service has to improve. #educate

  • marcmcpherson marc mcpherson (@marcmcpherson) reported

    Looks like @Fidomobile has decided their service is so exceptional that it deserves a price hike. I tend to disagree. Who has the best rates going on 2 line plans with minimal/moderate data. @Bell or @TELUS?

  • toymachinesh the disgraced toymachinesh (@toymachinesh) reported

    @Fidomobile my phone seems to be disconnected from the network, I can't get calls or text

  • tool0001 Maobao (@tool0001) reported

    @Fidomobile why isn't Fido introducing service where it asks caller to press random number to connect to call to user? Telus has this feature and it stops spam calls from getting thru.

  • sambhavsareen Sambhav Kumar (@sambhavsareen) reported

    @Rogers @Fidomobile This is totally unacceptable, my Fido bill has been over 100$ for the last 2 months and I see unknown charges for the calls we never made I complaint previous month and see it again, I have to leave FIDO for good

  • themohitdudeja Mohit Dudeja (He/She/They) (@themohitdudeja) reported

    @Fidomobile You charged me double amount for my monthly bill. Customer service agent disconnected without listening to me. I'm an international students in Canada. I can't afford to pay double. Kindly look into it. 934546771

  • roof_talks Kati (@roof_talks) reported

    @DancesWithLysol @Fidomobile I always use phone number. Usually, I receive the codes for one-time login or for two-factor authentication

  • day_trippen Amelia (@day_trippen) reported

    @Fidomobile my service is out . In BC

  • TokuhiroAkira Akira Tokuhiro, Ph.D (@TokuhiroAkira) reported

    If you need human-based service, might think again re’ @Fidomobile; 30+ in queue, already 20 minutes waiting.

  • optimaxbenefits Earl Shindruk (@optimaxbenefits) reported

    @roof_talks @Fidomobile Fido is not the best choice for cell service