Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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raf
(@rafiaajmal) reported
if you are not quick to anger, might i suggest speaking @Fidomobile customer service? you'll very quickly become furious
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RealNikW
(@RealNikW) reported
@Fidomobile your automated call centre is absolute trash. I have been listening to the same options over and over. You guys have really gone downhill in terms of service. Will be looking to cancel all 5 lines on my account.
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Husanpreet khattar
(@HusanpreetK) reported
@FidoSolutions @Fidomobile had Avery bad experience with Fido billing error and no response from the credit department either. Issue still not resolved . Hope someone can guide to contact higher authorities.
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Al Alyat
(@afalyat) reported
@Fidomobile Hey Fido. I've been unable to log in to the My Account app (Android) for weeks. I keep getting: "Something went wrong. Sorry, we've hit a snag. Please check back later." Please help!
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Vishwanath
(@Vishwan30274977) reported
@Fidomobile @FidoSolutions I visited Fido at square one, missisauga and was taken care by Jaimin. For 1st S21 phone I was given a Buds + earphone and for the 2nd since it was out of stock, I was asked to call back and have been following up everyday, but no one responds. Help !!
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Nalini VibhuteSharma
(@VibhuteNalini) reported
@Fidomobile @FidoSolutions been trying to get in touch with you guys for wifi set up and it has taken a whole day without any solution. Can’t believe I’m facing wifi connectivity issue on my new address wherein I had raised a request to transfer wifi connection in advance.
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GBSound
(@mc62210343) reported
@GuerreroGabym @RogersHelps @Fidomobile Its a real crapshoot with Rogers service techs. Most of the time you get the room temperature IQ guys who take a 5min look around, a few tests and tell you they don't know what's wrong. Occasionally you'll get one who will actually do the job well.
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Terrance Brown
(@StinktownBrown) reported
@Fidomobile what is the issue with LTE speeds in North Eastern Ontario today? The entire day has been download speeds less than 1 mbps 😡
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siddhi
(@siddhi36083590) reported
@Fidomobile i want to pay what i used so please adjust. The agent was extremely unhelpful and said talk to a manager.... the manager was probably the most horrible human i have spoken with in my entire life cont
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Hitesh
(@Hiteshkataria13) reported
@Fidomobile every other day there is a problem. Can we fix it asap
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D-BØY
(@dboyzmusic) reported
@Fidomobile @FidoSolutions you charged me a ridiculous amount on last bill without clarity. I lost valuable time in getting this sorted. Over a month & still no call back from a supervisor. Awful customer services
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Hitesh
(@Hiteshkataria13) reported
@Fidomobile why it's home internet pathetic service in l6s2k1. My internet is down since yesterday
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Marc
(@MarcoAndrew24) reported
@Fidomobile someone just called me on my cellphone stating he was agent ? (used to be long time ago a Fido customer) from a unknown number ? (not toll free) ? Would it be a spam ?
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Greg payne
(@oilers1975) reported
Ok @Fidomobile is the worst cell reception. I’m done
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Jasmine
(@Jasmine07206275) reported
@Fidomobile is it fido? I have billing questions, anyone could help me please?
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Trisha Baptie
(@trisha_baptie) reported
@Fidomobile I needed a new phone couldn't figure out the plan, called in and talked to Abtin. You need to throw all your money at him and promote him to train all CSA. Phenomenal help and service, phenomenal!
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siddhi
(@siddhi36083590) reported
@Fidomobile posting here as i dont know how else can i get help. I have been with Fido from past 3 years. I pay for an add on on my mobile plan that gets me cheap international phone call rates as my family lives in india and i am in Canada. Cont..
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raf
(@rafiaajmal) reported
if you are not quick to anger, might i suggest speaking to @Fidomobile customer service? you'll very quickly want to throw your phone across the room
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DanielleJN
(@DanielleJN4) reported
@Fidomobile I have a bill showing the free AirPods I was given as part of my plan are not really free. This will be rectified immediately or I will be filing a formal complaint of fraud with the @CRTCeng and contacting media like @cbcmarketplace about this bait & switch bullshit
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Mk
(@Mk_501Billz) reported
@Fidomobile your Internet service garbage 🗑 hella trash! **** been off all day smh time to change I think
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الدكتور كمال صالح استشاري جراحة التجميل في قطر
(@kamalhusseiny) reported
@Fidomobile i try to call costumer service many time they put me to wait long time
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Debbie Chesal
(@chesal_debbie) reported
@Fidomobile When are you coming out with 0$ phones. I pay a lot for my service and need a new phone.
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Apurva Ranadive
(@ApurvaRanadive) reported
@Fidomobile I’m very disappointed with the service. I have 1000 international mins and I’m charged for international mins for my may bill. Please look into this and kindly reverse me for the same.
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Sumesh
(@Sumesh59247199) reported
@Fidomobile Hi I need help with the home internet ? Wanna request for direct message?
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siddhi
(@siddhi36083590) reported
@Fidomobile she said she cant help me . I had tears in my eyes to that she said “ this is my first warning to you as you are being rude” i said what if i dont pay the bill she said then we will charge you late fees cont
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siddhi
(@siddhi36083590) reported
@Fidomobile i asked how can i cancel . She said “ that will have repercussions and think about doing that. So here is what i want to know cont
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S
(@ainafetsss) reported
Of course when I need to use one hour of free data @Fidomobile app is down for maintenance...thanks. 🙄
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Brittany Anderson
(@yegbrittany) reported
@Fidomobile your podcast adverts are incredibly loud. I'm wearing headphones to listen to my fav podcasts and have to quickly rip them out whenever your ads come on so my eardrums don't explode. Can you fix this?
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Jennifer D'Souza
(@AwkwarDsouza) reported
from
Toronto, Ontario
@Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?
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Daniel Evans
(@DanielE07729416) reported
Is Fido Mobile down right now? Getting really bad reception in normal areas. @Fidomobile