Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (51%)
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Internet (33%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Alvin Varghese
(@AlvinVarghese92) reported
@RogersHelps @Fidomobile I am experiencing outage of data from yesterday midnight and voice call from today morning. Till now we haven't got any hint on when it will be resolved. Too much dissatisfied with the service. I think it's the time to rethink every fido customers to port.
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Rick L. 🇨🇦
(@stkt2ya2) reported
@Fidomobile Fix your gawddamn network you incompetent fools! You have 1 business to manage, ONE, so there's NO excuse for this kind of service disruption!
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Mahmoud Bakkar
(@_MahmoudBakkar) reported
@FidoSolutions @Fidomobile Do you think the time has come to change service providers? - 14 hours down and counting...
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Ricky Martin
(@rickythemartin) reported
If I don’t get my @Fidomobile service back soon, I might have to give them a call! Oh, wait...
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Haruun Ali
(@HaruunYEG) reported
@perrin_jan @Fidomobile Oh yeah, I just recently switched lol. I’m just a tad bit disappointed because I have had dropped service in areas for the past two months.
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candie tanaka
(@candietanaka) reported
@hmmbee @Fidomobile same and not intermittent, try completely down...
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Nol
(@NolandSmith02) reported
Hey @Fidomobile wanna get your shabaz together here in Canada🇨🇦 First we got lock down and now cell service is down, come on guys... #SwitichingNetworks
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mind ya buisness
(@honeydijonchips) reported
How do I STILL have no cell service!? @Fidomobile @FidoSolutions
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Casi
(@Riveradmin_) reported
@FidoSolutions @Fidomobile when is your service going to be up? We've been without cellphone service since morning,
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Bob Hunter
(@hedgemon56) reported
@FidoSolutions @Fidomobile more than 14 hrs without services today - been with FIDO for more than 25 years - never had trouble like this - forced to switch to TELUS #switchingtotelus
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debkumar chaudhuri
(@deb_blore) reported
@Fidomobile Worst service. Today from morning can’t make outgoing calls nor internet is working. Not even able to reach customer care. Haven’t seen a daylong outage for any service provider.
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L.E
(@LENN9RD) reported
@Fidomobile guys what's happening with this outage? Since morning I've been unable to use my phone. I Better see a credit on my next bill or I'm leaving to another provider. This is outrageous.
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zyfer sadiku
(@SadikuZyfer) reported
@RealtorBobbyG @FidoSolutions @Fidomobile When will we expect our service up and running or it won’t for one more day there is no more pay phones at every corner of the street to make calls
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Alex
(@allywheats) reported
@Fidomobile y’all are bold to serve me ads on YouTube when not one person has service lmao
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Sankha G
(@GHOSHsankha) reported
@FidoSolutions @Fidomobile How much more time the outage will be there ? It’s been for the whole day now !!!
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ghostpope
(@DSmellington) reported
@playa_sirena @Fidomobile @Fidomobile got hacked and Rogers is scared that if they admit it everyone will cancel.
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webchick-or-treat 🕸🕷🧟♀️🧛♀️
(@webchick) reported
@BCGovNews so if we miss our text with a vaccine appointment link thanks to the @Rogers/@Fidomobile network outage, what happens? Will texts be re-sent tomorrow? (Or whenever it goes back online?) Is there a way to enter our registration number into some online system vs. SMS?
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Jeff-E
(@JeffE05388976) reported
@Fidomobile looking for my refund. Grateful to have a landline. So many people trying to get online to get vaccinated. Your issue is anything but intermittent!
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Cam Boychuk
(@CamBoychuk) reported
@FidoSolutions @Fidomobile What are you going to do to compensate me for this outage?
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Jill Anderson
(@JillTruffcat) reported
@FidoSolutions @Fidomobile Refunds will be required for no service!
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Caitlin
(@caitlinjannelle) reported
@RogersHelps An email from @Fidomobile @FidoSolutions would have been extremely helpful and would have saved me hours of troubleshooting my phone's lack of cellular service.
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Joseph Patrick 🧢
(@JoeyGDNBoss) reported
@FidoSolutions @Fidomobile Been trying to schedule a vaccination appointment all day but no service. If I die from COVID... I'm gonna be vexed.
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VUK.
(@VirangK) reported
Hi, This is to report a complaint and to bring your attantion that I am not getting Data coverage on my Fido cellphone connection from the morning (At least 10 hours now)i brampton area. Please try to fix it and compensate for it. @Fidomobile @CCTS_CPRST
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$Shanice
(@skrllypews) reported
@Fidomobile fix tf up!! 😡 I can’t even make business transactions because I need a verification code been without service for over 12hrs now!!!
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Abby Radovski
(@AbbyRadovski) reported
Guess I'm not calling anyone today.... between my personal phone on @Fidomobile and my work phone with @Rogers I've had no service all day. #rogersdown #fidooutage
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Elizabeth (she/her)
(@elizabethsbrain) reported
Hey @Fidomobile can I get service back? I haven’t had mobile service in Calgary since 9 this morning. Not like I was waiting for important calls or anything (that’s sarcasm)
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🌴Get My Team Out Of Florida🌴
(@thingsklow7) reported
Still no service. @Fidomobile @Rogers FIX UP!!!!!
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Megan Frost
(@Megan_in_pink) reported
@FidoSolutions @Fidomobile Thank you for the update, but it would be nice if you updated your phone system. When called at 1pm you had already been down for over 12 hrs, but there was no message about the outage.
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Amir Khezri
(@agreeableAmir) reported
@FidoSolutions @Fidomobile I haven’t had a cellular signal all day. On a Monday no less. What’s going on?
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SUNIL ARORA
(@sunilaroralive) reported
@FidoSolutions @Fidomobile Hi, how long please. Work is being affected no end . There is NO service at all. Kindly provide regular updates ! Thanks