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Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 9% E-mail (9%)
  • 3% Total Blackout (3%)
  • 3% Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

CityProblem TypeReport Time
London Internet 8 days ago
Deep River Phone 8 days ago
Ottawa E-mail 9 days ago
St. Catharines E-mail 13 days ago
Vancouver Internet 13 days ago
Toronto Phone 18 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • DragomaxCanada
    Max Kuri (@DragomaxCanada) reported

    @Fidomobile @LidoPimienta @WitchProphet Fix the phones

  • ryanch0udhury
    Ryan Choudhury (@ryanch0udhury) reported

    @FidoSolutions @Fidomobile So how much longer is a this outage going to last? Haven’t we all shown enough patience? It’s been more than a full working day!

  • BurmeseTornado
    🇨🇦Tabby Girl Steph🇨🇦😷✌️ (@BurmeseTornado) reported

    @MeanGirlGremlin @Rogers @Fidomobile Rogers sucks as usual. 😜

  • shura_moscow
    Машонка Медвежонка 2.0 (@shura_moscow) reported

    @FidoSolutions @Fidomobile Yes sure. Don’t tell us.. Canadian wireless is the most expansive in the world.. I guess we should have more companies providing us service , not jus one Rogers and bell. Then you will be more responsible and way cheaper.

  • riarenouf
    Ria Renouf (@riarenouf) reported

    UPDATE: @RogersHelps has put out a statement re: @Fidomobile and @Rogers national outages and says that the root cause of the outage involves a recent Ericsson software update that affected a piece of equipment in the central part of the wireless network.

  • shura_moscow
    Машонка Медвежонка 2.0 (@shura_moscow) reported

    @MrsTtheECE1 @FidoSolutions @Fidomobile Agreee. I have no service a whole day since 6 AM in Vancouver. Any credits apply? Or you are going to charge us as a whole day of service as always?

  • RaptorBorealis
    Half-Vaccinated Raptor Borealis 🇨🇦🇮🇱 (@RaptorBorealis) reported

    @ShamusMcfamous @AboutRogers @Fidomobile If they upgraded the active core, they probably did the same with the standby nodes. There's probably a bug in the upgrade (CPU overload etc), so the redundancy wouldn't help much. Just my guess, but it's possible - the timing suggests something like that.

  • pranpandey
    PRANAV PANDEY (@pranpandey) reported

    @Rogers @Fidomobile no network since morning.. Its a ****** service..Considering the amount of money you guys take..

  • Dhruv2b
    Dhruv (@Dhruv2b) reported

    @Fidomobile I do not have network tower with my cellular services since morning! By when is it expected to be resolved?

  • Fewarc
    Felipe Guerra (@Fewarc) reported

    Does someone know from what time @Fidomobile has been down today?

  • MeanGirlGremlin
    Mississauga City Hall Is Corrupt (@MeanGirlGremlin) reported

    @BurmeseTornado @Rogers @Fidomobile I've been with fido for over two decades, and it's been great for me -- never had a problem...until today. But this is close to the worst period for me to be without service.

  • Alicia__K
    Alicia K (@Alicia__K) reported

    @Fidomobile @FidoSolutions when will my service be restored!? “Intermittent” I haven’t been able to call, text or use data since 7am. With no “breaks”. That’s not intermittent. No regular updates, no estimate time & no access to my data has been a huge inconvenience.

  • KayEl_Naushera
    KayEl_Naushera (@KayEl_Naushera) reported

    @FidoSolutions @Fidomobile Your apologies should include compensation for business loss. Rogers/Fido is "the WORST Telecom Nework I have ever come accross. You must assure zero billing for this month owing to deficiency in service and loss to customers.

  • balaramkakkat
    bala (@balaramkakkat) reported

    @FidoSolutions @Fidomobile Been patient all day. Is there an update for service interruption? This is getting frustrating. Whole work day without network is not something I wish to deal with on a Monday! Better get compensated for this.

  • smellychickpea
    Ina (@smellychickpea) reported

    @FidoSolutions @Fidomobile It's been almost 24hrs of people not being able to make crucial medical, work, and family phonecalls. I hope you are going to reimburse everyone for the inconvenience. People are paying you for this service. 😒

  • nessieswiftie
    Vanessa🦋 (@nessieswiftie) reported

    So, uh, hey @Fidomobile and @Rogers... how’s the service repair coming along? It’s a little concerning that your system has been down for so long.

  • melanieelove
    Melanie (@melanieelove) reported

    how are you going to compensate people for this **** @Fidomobile @FidoSolutions??? I work from home and need to call my clients so therefore, lost an entire day of work. such bullshit for how much you charge me a month

  • KayEl_Naushera
    KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile Zero connection since last night... Canada's no.1 telecom network seems to be the worst in the world

  • chicken_friday
    Chicken Friday (@chicken_friday) reported

    @FidoSolutions @Fidomobile @Fidomobile I rely on mobile phone and data for my daily work and I'm force to take a day off today thanks to the unprecedented interruption on the network...I understand your difficulty but who's paying for my lost income today?

  • Christi34075883
    Chrissy (@Christi34075883) reported

    @Fidomobile still “no service” #fidodown I’m so stress out can’t connect to anyone no phone, no data. We deserve compensation 😡😡😡😡

  • KayEl_Naushera
    KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile Rogers/ Fido must compensate me for loss of business and deficiency in service.

  • tapasya_in
    tapasya (@tapasya_in) reported

    @Fidomobile @MrsTtheECE1 @Fidomobile any update??? Still “no service”

  • d_spadafora
    Danielle Spadafora (@d_spadafora) reported

    @Fidomobile I’ve had no service all day. With most of us working from home this is unacceptable. Do better. 🙄

  • TheAYAZ_
    Ayaz Abdullah (@TheAYAZ_) reported from Guelph, Ontario

    @FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...

  • wavemotioninco1
    Laurent Dussolier (@wavemotioninco1) reported

    @FidoSolutions @Fidomobile System is still down

  • yeti2yeti
    Daniel Lak (@yeti2yeti) reported

    Thanks @Fidomobile and parent company @RogersHelps for preventing my doctor and I from speaking in a long scheduled consultation. Not life threatening but not what I wanted at a time like this. Your absence of service has been costly indeed to our society.

  • _yesh
    Yesh (@_yesh) reported

    @FidoSolutions @Fidomobile More than 12hrs no service... No calls, sms and data. Did you try restarting all your network routers yet?

  • GoldrineMbombo
    Gold🇨🇩 (@GoldrineMbombo) reported

    @Fidomobile @FidoSolutions I need some sort of compensation for this! It’s 1600hrs and I still don’t have service. Why?!

  • CoveriniShawn
    Shawn Coverini (@CoveriniShawn) reported

    @trrrevor @Fidomobile @Rogers Same would apply for Virgini mobile if bell goes down

  • Newsbob
    Bob Sumner: Views are mostly of mountains. (@Newsbob) reported

    @johnnystyles @Rogers @Fidomobile What happens when you cross a cell phone with a skunk? You get stinky service. #yyc #dadjokes