Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough and Dorval.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone | |
| Toronto |
Phone | |
| Niagara-on-the-Lake |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Pat White
(@PatWhite1984) reported
Hey @Fidomobile your customer service is terrible. I called just a few mins ago and literally no one is on the lines. What is going on?? Why are you not answering customers? It’s 8:07am, you should have people on the phones by now. This is ridiculous.
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Arun
(@ArunChamyal) reported
@Fidomobile you guys barred my phone service without informing me. I am chasing from 4 days but no response from your side. I am totally fed up and don't know to whom should I contact ??????
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Hope You Can Hear Me
(@hopeucanhearme) reported
Does anyone know if the light phone works in Quebec it might be more of a need than a want at this point oops @thelightphone @Fidomobile send help!
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bestboy
(@bestboyvr) reported
@Fidomobile so disgusted at your CSR’s. I have been a customer for over 23 years and I was told that my business doesn’t matter and no attempt was made to keep my business. Pathetic and disgusting #badcustomerservice #fido #CustomerService
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Tracy (𝕮𝖍𝖎)
(@chigrl) reported
@Fidomobile I have been on hold on and off with your customer service for two hours now, my request is not that difficult ...how can I contact a manager there? This is ridiculous.
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Rajendranath
(@Rajendranath_a) reported
Hey @Fidomobile Called many times for the voicemail not working on my mobile. You have a ticket which is not resolved after nearly 3 weeks, and did not call for an update. Worst customer service.
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butlerp
(@butlerp) reported
@Fidomobile Hoping you can help! I won a Sonos speaker in the Fido Xtra contest - but purolator just delivered an envelope and all it had was a card that said "Enjoy your Fido Xtra Perk" - will the speaker follow?
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Yadnesh Raut
(@Yad2313) reported
@virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @Fidomobile or @RogersMobileCa
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Fernando Alvarez
(@afernandom) reported
@Fidomobile I called your customer support. A few minutes talking to an agent, asked to talk to a supervisor/manager and I was not allowed to. That's amazing service plus the scam you guys are running on your website. #terribleservice #ctvnews #consumerprotection
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bestboy
(@bestboyvr) reported
@Fidomobile im speaking to Rudraksh on chat and I haven’t received a response in over 10 minutes. Is this normal? As a customer I would like to be assisted asap.
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Yadnesh Raut
(@Yad2313) reported
@VirginPlus worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @RogersMobileCa @Fidomobile
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T24
(@t24_north) reported
@Fidomobile WTF is wrong with your site. Can't make a purchase. Sorry! Something Went Wrong. We're working on fixing it as quickly as we can. Please check back in a few minutes.
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile Hey, 7 hours of my life I can’t get back because Fido doesn’t know how to resolve tech issues or treat their customers with respect or dignity. And I have 4 lines that I’m paying for. Just another broken system!
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Ramandeep Kaur
(@Ramande19992911) reported
@Fidomobile the company is fraud... Please never purchase their service... I am an international student landed a month ago, these the sales man has misguided me and eventually they are charging 633 dollars as a phone call bills!!! Pathetic
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Lisa Li
(@LisaLi4) reported
@Fidomobile Creazy Fido, couple weeks ago a salesperson called me asked to back to Fido, but I didn’t sign any agreement and active the SIM card, today I received a bill from Fido that I have to pay the monthly fee. After that I called Fido to cancel it, customer service can’t @Fidomobile
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Norm W
(@fxmarketingbc) reported
@Fidomobile Today I had the worst customer service experience with 2 different Fido representatives in my 15 years that I have been a Fido customer. I would not recommend or refer a friend to Fido under any circumstances.
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Carmelo P D Caruana
(@CwithAnArm) reported
@kellysavalle @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Yadnesh Raut
(@Yad2313) reported
@virginmobileCA worst service.. after offering a plan which was suggested by virgin representative.. called back and said they cannot give the plan.. Please move to @RogersMobileCa @Fidomobile
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Md Naseeruddin Shah
(@mdnaseershah) reported
3/3 The customer support experience is really pathetic. I found them to be very incompetent. They ask the same information repetitively. @Fidomobile on the other hand charges 7$/mo as temporary suspension fees on top of device. This is logical. Not full monthly plan + device.
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Andrew Blakey
(@robogeographer) reported
@Fidomobile I found someone’s iPhone and it uses Fido. If I go to a Fido store will they help get it returned to the owner?
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Carmelo P D Caruana
(@CwithAnArm) reported
@SumedhaTaneja1 @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Jose Leonardo
(@leocamish2) reported
@Fidomobile worst customer service ever. They rude and incompetent.
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Nahiem
(@Nahiem98) reported
@Fidomobile The app not working.
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Carmelo P D Caruana
(@CwithAnArm) reported
@okg11996115 @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Carmelo P D Caruana
(@CwithAnArm) reported
@t24_north @Fidomobile What was the issue that led to your sentiments? I’m curious if it’s the same thing happening to multiple people?
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Lisa Li
(@LisaLi4) reported
@FidoSolutions My acc#920137296, I never active SIM card and signed any agreement. I called customer service, they can’t do anything transfer me to cancellation department, cancellation department transfer me back to customer service. Why I have to pay Fido, and why can’t cancel @Fidomobile
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Shermila
(@shermil2012) reported
@Fidomobile @FidoSolutions @FidoSolutions Bad customer service! No care for retention! Guess loyalty is not an important factor in your business!
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Brian Lang
(@brilang) reported
@Fidomobile Trying to enter your @Wealthsimple contest and it never gives a "success" screen, and offers me the option to enter again if I go back to Fido Extra. Seems to be busted...
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Norm W
(@fxmarketingbc) reported
@Fidomobile Today I had the worst customer service experience with 2 different Fido representatives in my 15 years that I have been a Fido customer. I would not recommend or refer a friend to Fido under any circumstances.
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Carmelo P D Caruana
(@CwithAnArm) reported
@Fidomobile @FidoSolutions Someone at Fido needs to make it right. The customer service experience is abhorrent, have to wait 45 mins to speak to monster managers that don’t have the ability or the human decency to be good people. This is disgusting, just another broken company ripping people off.