Fido service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, and Richmond Hill.

City	Problem Type	Report Time
London	Internet	13 days ago
Deep River	Phone	14 days ago
Ottawa	E-mail	14 days ago
St. Catharines	E-mail	18 days ago
Vancouver	Internet	18 days ago
Toronto	Phone	24 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  櫘 🦊🍡 in CA 🎻📷 (@_v_e_n) reported 8 minutes ago

  @renukamendiss @Fidomobile I have already changed. Right away I switched, the VoLTE function was automatically enabled and saved me from using any of Fido's 3G. My device works perfectly, it's Fido's policy with OnePlus and now they are charging ne for their own problem. Crazy people.

• 
  Deejay Bee (@DJBryson) reported 9 minutes ago

  @Fidomobile Thanks for your help, but i'm no longer a customer. Maybe relay this to management. Guessing you lost a few.

• 
  Neil (@opinionated_fin) reported 9 minutes ago

  @Fidomobile @DJBryson Similar issue with me. I've been charged 84 bucks for no reason and after waiting an hour on CC, they informed me no reversal of charges

• 
  Robyn L: Itisahwâkan (@RobynWinsEnnit) reported 12 minutes ago

  @Fidomobile Hey, Fido - can you explain please, why or how phone numbers that are blocked on your service line, can still call and leave messages/texts on the phone number that's blocked them?

• 
  👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑 (@djparfaiti) reported 12 minutes ago

  @Fidomobile thanks but I can’t call if my phone is not hooked up and doesn’t work I will look into store in person but I am going to cancel all my services soon if this isn’t fixed thank you

• 
  Amal J (@Amal8710) reported 13 minutes ago

  Your phone signal says emergency calls only and you can't call @Fidomobile right away cause they have that stupid call back service! For what? Useless! **** @Fidomobile I'm leaving 😤 the competitors have better pricing and signal!!!!

• 
  renuka mendis 🍉 (@renukamendiss) reported 14 minutes ago

  @Fidomobile @_v_e_n Still trying to get a solution and want the refund I'm changing services

• 
  Neil (@opinionated_fin) reported 16 minutes ago

  @Fidomobile But why should it apply..my device is a one plus 5g device. This is just a manufactured way of charging customers.. you're making customers leave your service by this tactic

• 
  Laeraya (@LaerayaFPS) reported 16 minutes ago

  @Fidomobile I just changed over to Fido and took me days to finally talk to someone. When I got someone, he didn’t help at all. Not a single question was properly answered and not. A single problem was resolved.

• 
  櫘 🦊🍡 in CA 🎻📷 (@_v_e_n) reported 21 minutes ago

  @opinionated_fin @Fidomobile I filed a complaint to CCTS, let see if you want to do that also. No service is provided during the transition except of charging me for $75 when I have a perfectly fine device is unacceptable.

• 
  Obi, nwa Kenobi (@guardian_njel) reported 23 minutes ago

  Good luck getting to speak with a live agent at @Fidomobile in an emergency. They'll just change your phone number without reason and force you to book an appointment for another before someone hopefully gets back to u in time. Fantastic work 👏🏾

• 
  Neil (@opinionated_fin) reported 28 minutes ago

  @Fidomobile @_v_e_n This is the same issue I'm facing..Charged me as well. Guess I have to change my connection.

• 
  👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑 (@djparfaiti) reported 29 minutes ago

  @Fidomobile Update Live Human at the Shop types in SIM card into computer in about one minute, solves 3 more problems, and we test the gear in the shop and it works. Live human 100 points

• 
  Sean (@TLLSeanTaylor) reported 29 minutes ago

  How hard is it to get help from @Fidomobile in 2025?? Well they have no more customer service number. Its an AI bot who cant do anything!!!!! Maybe its time to change after 15 years #justhelpme #fido

• 
  Deejay Bee (@DJBryson) reported 30 minutes ago

  @Fidomobile I have a LG G8x. I used the tool you provided and it says my phone is compatible. But likely not, as my best option is GSM/ HSPA/ LTE auto. So, what is prob happening, when it loses LTE signal it flips to HSPA. And! They charged me 84.00 and won't waive the fee. Just wow.

• 
  Dilsha (@ddxlsha) reported 34 minutes ago

  @Fidomobile I was charged my plan amount for both my lines even though both are on a temporary suspension and has been for months now (it’s still actively on the temporary suspension). When I try to reach out for support there’s only robots available and they don’t understand.

• 
  👑🤍💎🚜🚛🍎hundredfoldseeds=EAT❄️🌴⚓️🍐🍇🍒🌸🍧👑 (@djparfaiti) reported 34 minutes ago

  @Fidomobile Thank you, please ask the tech guys to fix your website. You can’t send text to home phones. You need to unblock the system. Have a nice day.

• 
  Laeraya (@LaerayaFPS) reported 36 minutes ago

  @Fidomobile has to be the absolute worst cell provider I’ve ever dealt with. Customer service is garbage. 😪

• 
  櫘 🦊🍡 in CA 🎻📷 (@_v_e_n) reported 37 minutes ago

  I got charged $75 by @Fidomobile for not using VoLTE, even though my phone supports it. No help was provided, and VoLTE only worked after I switched to Bell. The notice was vague and the fee unjustified. I request a refund.

• 
  no justice, no peace 🏳️‍🌈 (@resonating) reported 44 minutes ago

  @Fidomobile @FidoSolutions getting hit by the $75 3G charge...despite having canceled mobile services back in Jan/Feb. Had sent an email, only to be told that I have not transitioned to an upgraded network.

• 
  Neil (@opinionated_fin) reported 45 minutes ago

  @Fidomobile Please help with reversal of charges for 3g transitioning to my account. My CC reference I2429037112. Been a loyal customer for a couple of years, but this sort of unnecessary charges will make me switch

• 
  🍀Kevan Houlihan (@SchnauzerPoppa) reported 48 minutes ago

  Hey, Happy **** Day. Just wanted to say I HATE @Fidomobile customer service. I have huge regrets for coming back to this provider. My advice, stay far away.

• 
  Laeraya (@LaerayaFPS) reported 49 minutes ago

  @Fidomobile Got off the phone with them 20 minutes ago. It’s very frustrating, especially when the guy I was talking to had long pauses between questions and couldn’t answer simple ones. I asked if there was anything he could do to help, and said no.

• 
  no justice, no peace 🏳️‍🌈 (@resonating) reported 52 minutes ago

  @Fidomobile getting hit by the $75 3G charge...despite having canceled mobile services back in Jan/Feb. Had sent an email, only to be told that I have not transitioned to an upgraded network.

• 
  🇨🇦 (@Snowymb1) reported 55 minutes ago

  @RitzChawda @Rogers @Fidomobile Hey Ritesh, our phones here support VoLTE, I have it on has I'm typing this but Rogers is intimidating and extorting customers into their monopoly over what devices we choose to use. They called it grey market, I call it Rogers wanting complete control over us cell usage.

• 
  thrill3 (@thrill3) reported 56 minutes ago

  @Fidomobile I don't want to talk to a machine RUDE No option Just want to pay bill Bank paid to wrong account Horrible customer service Don't want to talk to a machine💩

• 
  Intrepid Critic (@Who_knewit) reported 57 minutes ago

  @Fidomobile I was an idiot, please forget I sent this.

• 
  Neil (@opinionated_fin) reported 1 hour ago

  @rasendunanavati @Fidomobile @Rogers Exactly the same issue..have a similar phone and been billed 84 bucks on this with no reversal by Fido. Phone interaction- I2429037112

• 
  BD Twins (@NorthViking77) reported 1 hour ago

  @Fidomobile and @Rogers your service is horrible no data and no calls currently here I. Prince Rupert BC. It's getting old

• 
  sepideh (@sepideh_208) reported 1 hour ago

  @Fidomobile You realize that the automatic voice recording you use does not even let me connect to a person? It keeps saying we are busy call back again and hangs up. Really disappointed in your service. You have no respect for your clients time