Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (63%)
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Internet (29%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Mickey
(@Mickey_s05) reported
@Fidomobile @FidoSolutions I am unable to connect to my mobile internet in Northern Ontario. Is there an issue?
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Amin
(@microupnup) reported
@Fidomobile Likewize (device protection for android) by @Fidomobile is a company formerly known as Brightstar. Look at their reviews on google. Many complaints and bad reviews on how unprofessional this company is. Don't buy device protection from fido. It's a rip off..
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Ketu Patel
(@ketupatel2211) reported
@Fidomobile Very garbage service. Called customer care to deactivate service temporary. Now getting unexpected bill. Feels like customer service representative was sleeping. Very poor service. Good way to collect the money from customer. @FidoSolutions
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Jennifer
(@JMazda26) reported
@Fidomobile that costumer service representative Alicia just hang up on Me!!!??? ,
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Aman
(@aman_dhirin) reported
@Fidomobile no one seems to bother about customer pain here
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Bill
(@BuyHimOutBoys) reported
@Fidomobile don’t lie on your website saying 1-2 weeks shipping. Your customer services says phones will take 4+ weeks. I ordered online because it was convenient but I would have went to a Fido store if you put 4+ weeks on the we site. ******* blushit
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daphne's daughter
(@DeniseWhorms) reported
Is @Fidomobile down?
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Travelling Nomad
(@traveljunkie___) reported
@Fidomobile Why has no CSA been able to assist with this issue? Wifi calling in another country when I am on airplane mode and only wifi. I have been charged for this can called twice and tried talking to someone on the online chat many times. It’s not okay!
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Ben H
(@phlow519) reported
@FidoSolutions @Fidomobile I upgraded to a recertified s21 about 27 days ago and haven't noticed a amixrofracture on screen, calling support from my 519 area code results in hangup, the times it gets through I get disconnected in about 5 seconds before being able to do anything
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Tracy
(@tyeddeau) reported
Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers internet service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??
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vatsam
(@vatsam209156) reported
@Fidomobile , I have been on customer service line for more than 2 hrs and no solution from fido Team. Worst service experience.
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Sahaj Gupta
(@SahajGupta25) reported
@Fidomobile and @FidoSolutions you have disturbed me enough and i am done with you guys i can't to parents i can't use google maps to commute i am using someone else's wifi to tweet @Fidomobile doesn't care about their customers and you love mentally torturing your loyal customer
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Le Wombat
(@Womiye) reported
Worst mobile service provider goes to #fido @Fidomobile Time to move. Any suggestions please?
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Nadia Nassar, she/her
(@nadia_nassar) reported
@FidoSolutions @Fidomobile Hoping you can help me resolve this. I ordered 4 bill reprints on October 25. I was told they were shipped on November 1 and I haven't received them yet.
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Serge
(@meapopuli) reported
@Fidomobile having a horrible connection in Yukon while super sick with flu , calls dropped. Thanks Rogers and Fido
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DJ WIZ
(@wizology) reported
@fido i just spoke to the most Disrespectful , loud mouth , ignorant manager i have ever spoken to cant wait until they listen to this recording NO COMPANY is going to overcharge me or DISRESPECT ME when i do pay bills ON TIME @Fidomobile ANY ONE ELSE HAVE THIS PROBLEM
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Jennifer
(@JMazda26) reported
@Fidomobile Fido have a HORRIBLE costumer service!! They’re giving me a confusing info regarding my new account. Got a prepaid act then changed to monthly & I have a balance transfer of around $300 plus from my prepaid to my new account but haven’t gotten the balance ?!
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Travelling Nomad
(@traveljunkie___) reported
@Fidomobile seems to be trying to scam customers with their wifi calling service and roaming charges! Have called twice with no solution and around $100 is extra charges since September. When I am in another country on airplane mode and wifi I should not receive any charges! Help
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SAR
(@steven_reddy) reported
@AndyBaryer @Fidomobile Is this only a Fido thing? What about if you’re a Rogers customer?
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Sahaj Gupta
(@SahajGupta25) reported
@Fidomobile has blocked my number just 4 days ago and today they have again blocked my number help me out @FidoSolutions
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Peter Harmony
(@Peter_Chan) reported
.@Fidomobile's customer support has been ATROCIOUS on all fronts.
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Z🔮
(@zxfraaa_) reported
Met a guy at the bookstore today & gave him my number & after I left I realized we’ll never speak again because I HAVE NO SERVICE. @Fidomobile WHY ARE U STANDING IN THE WAY OF ME & MY POTENTIAL FUTURE HUSBAND 😭😭😭.
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Arpit Singh🇮🇳
(@asingh95) reported
@BestBuyCanada I bought @Google pixel 7 on December 2nd with @Fidomobile and I was informed by your executive in Barrhaven that if the price goes down with in 14days you can get the contract updated by visiting any of the bestbuy in Canada.... So today the price went down (1/4)
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Amulya Agarwal
(@AmulyaAgarwal15) reported
@Fidomobile @FidoSolutions Unacceptable service from them, just suspended my account and have not been giving clear instructions Just unacceptable from a company like @Fidomobile
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Charles Dow
(@Charles00436660) reported
@Fidomobile usual crappy service from a major company. I’m at a Fido store but they cannot cancel your service and will not accept the equipment until you call customer service with the usual lengthy delay. More competition needed or we will continue to get crappy service!!
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CryptoNoob69
(@cryptopoop69420) reported
@Fidomobile @FidoSolutions Corrupt company, selling plans to people on discounts and never giving them. Stupid braindead customer team service smh. #quitFido
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Tracy
(@tyeddeau) reported
Hey @Fidomobile I haven’t been able to work for two days due to text message verification not working, and your tech support just transferred me to Rogers cell service support??? I’ve been on hold for an hour. What does a customer have to do to get support from Fido??
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JustJenil
(@JustJenil) reported
I have made several attempts to cancel the phone I reserved, but neither I nor the company has been able to do so. Moreover, Fido is charging me for it. I am being scammed, please help me! @Fidomobile @FidoSolutions @JustinTrudeau
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Le Wombat
(@Womiye) reported
Worst mobile service provider goes to #fido @Fidomobile Time to move. Shy suggestions please?
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No time for magical thinking 😷🪟💉💉🚀🚀
(@salsavangelista) reported
Hey @Fidomobile @FidoSolutions Why have I been waiting on hold for 2 hours to cancel my service? Please just let me go!