Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (56%)
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Internet (31%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton and Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jessy Ledg
(@tty007) reported
@Fidomobile hey fido, it's impossible to reach you by phone for support anymore, you are creating billing issues and we can't REACH AN AGENT? Your studid Ask Jack us USELESS.. Best way to loose your customers. I am out.
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Wilmer Cørønadø
(@MortifExtol) reported
from
Oakville, Ontario
Dear @Fidomobile, there's no online services for prepaid users, there's no module for topping up the account, I cannot even register my credit card! Seriously, I need to fix this! I can't believe that the (only) solution is to switch to postpaid! Thank you!
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The many faces of eve
(@manyfacesofeve_) reported
@dcartwright999 @FidoSolutions @Fidomobile Yep. That's what happens when you automate very thing half the time it doesn't work. I said call back I times out ..twice. finally get a person on the phone get hung up on...twice. and it's almost everytime not once ina while , so frustrating
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behnamvajar
(@behnamvajar) reported
@Rogers @Fidomobile @chatrmobile I am extremely disappointed with your customer service regarding this waiving. I guess it was just a marketing show-off!!!
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Diana Cartwright
(@dcartwright999) reported
@manyfacesofeve_ @FidoSolutions So agree. I just tried contacting someone at Fido and all I could get was Jack. And possibly a call back tomorrow. When i tried to chat a message that they couldn't put me a queue as too busy. Horrible service @Fidomobile
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Ghada Omar
(@do74do) reported
@Fidomobile Would Fido ever support Apple Watch????
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Lisa zhou
(@Lisazhou18) reported
@Fidomobile @FidoSolutions today our home doesn't have internet service, is it still in repairing?
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Elham
(@EllySafarli) reported
@Fidomobile Should we request before using the free call service to Iran?! Or is calling Iran automatically free untill annouced date?! #mktg2301 #2022mktg
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Satwinder singh
(@satwinder420) reported
@Fidomobile Worst service of fido is they don’t have a call system and yet another is premium protection plan never ever get that again
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abimbola ibidapo
(@simplet11) reported
That my bill is higher and I called to get it corrected and I was told that I made long distance calls, this long distance has always been part of my plan, no extra changes. @Fidomobile did not inform me that the change in plan will affect any other thing. I was never informed
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SHReK the Jeep🇨🇦
(@SHReK_The_Jeep) reported
I've been a @Fidomobile customer for about 15 years, maybe more 🤔 and today I'm considering switching providers. A popup on their app offered me 30gb for $48 but when I went to accept it, it showed 30gb for $70. 😡 Fido specialist says "loyalty" offers vary ... What!?
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Rohan Anand
(@ItsRohanAnand) reported
Getting scammed by @Fidomobile @FidoSolutions . Their YYZ kiosk is scamming new comers with discounted rates but hidden charges which only gets revealed when the bill is generated. And support is asking to deal with it on own and not helping. #scammedbyfido
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Karan Garg
(@karangarg87) reported
@Fidomobile I had taken my number before I boarded from India so did not visit any store before taking number and wasn't informed in detail what the plan is, or to take care of this problem in advance. On compassionate grounds, request for your consideration of a rebate in my billing.
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pradith jayanthy
(@pradithj) reported
from
Windsor, Ontario
@FidoSolutions Taking my words back @Fidomobile You have been disastrous in customer satisfaction. @FidoSolutions
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Doing what's right.
(@Doing_wats_rite) reported
@Fidomobile : I realize I'm no longer your client. However, if you continue to harangue me - and more particularly, my kids - even having been asked to stop, I'll issue a formal complaint to the @CRTCHearings. And a criminal complaint to @calgarypolice for harassment. #Enough
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Maria G Yates
(@mg_yates) reported
@Fidomobile we're in Europe and my partner has lost his phone. Need to cancel/stop plan. can you help please?
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JT
(@JT3sha3v) reported
1/2 @Fidomobile absolutely disappointing with your service. I've been a loyal customer for a long time. Turned down the offer from @Bell recently to stick with you. Now I found out my price was increased for all my lines. And that's after the massive outage you had recently.
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Camilo Jiménez
(@Camilo_8Jimenez) reported
@Fidomobile Hi I'm having issues with my mobile data connection. Is there a chat to ask for a solution?
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Ghada Omar
(@do74do) reported
@Fidomobile would you ever support Apple Watch would Rogers have and you don’t???@FidoSolutions
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The many faces of eve
(@manyfacesofeve_) reported
Dear @Fidomobile I don't want to ask jack because jack doesn't know jack about what I want to do. I need to connect to a real person which I can never do when you MAKE me ask jack who doesn't know jack!
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Wilmer Cørønadø
(@MortifExtol) reported
from
Oakville, Ontario
Dear @Fidomobile, your website offers nothing for prepaid users, there is no module for topping up the account, I cannot even register my credit card! Seriously, I need to fix this! I cannot believe that the (near) solution is changing to postpaid! Thank you!
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Spiro Theologos
(@spiroteach97) reported
@Fidomobile Fido, your new customer service “Jack” is not user friendly - how do I actually talk to a real person on the phone without having to go through “Jack”?! Very frustrating :(
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Corey SOLAPEington
(@coreysolington) reported
@koodo Okay thank you. Will be switching to another service provider first thing tomorrow morning to avoid overages I will incur this month so I could contact my family during this emergency. @Fidomobile and @bell offering better relief.
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Free Iran Women Association - Vancouver
(@iran_vancouver) reported
@Fidomobile Thank you so much for your support. @Fidomobile , Iranians won’t forget this, #Mahsa_Amini , #Iranianwomen
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Kevin
(@sierralad) reported
Hey @Fidomobile, I ordered a SIM card for my son's phone three days ago. Still haven't got the "your order is ready" email. Is there an issue? Are SIM cards on backorder like my phone was, and you don't want to tell me?
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M Benoit
(@whistlerracer) reported
@RadioCanadaInfo @AndreaneWillia1 No problem with @Fidomobile and cheaper…
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Bee Mash
(@nysssbee) reported
@Fidomobile Hi, you crew in Live Chat CAN NOT confirm this feature. So who can verify waiving the costs? your bill is not live too? any suggestion? I have been told by Fido Customer Service Rep that they have not received such an update !!!!!!!!!!!!!!!!! #MahsaAmini
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lucyqian0112
(@lucyqian01121) reported
@Fidomobile I would like to file a formal complaint with Fido management for their roaming charges. Basically the customers are charged for roaming at $15 per day regardless if they use this service. This is totally unacceptable.
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Nite Shift
(@NS2k11) reported
@Fidomobile what's going on with your home Internet in Ajax (L1T 3B4) area? My work calls are dropping, pages are lagging, security camera is losing connection. Can you send a service truck out to check? I know @Rogers trucks are here - 5.65Mbps download speed. Is this a joke?
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Oghab e Iran
(@e_oghab) reported
@Fidomobile @FidoSolutions Please help how I can make a call, dobi need to set any option on my cell phone or my plan? I daily 0098 and then the phone number, but it keep saying check the number !!!