Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (36%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster and Prince Rupert.
| City | Problem Type | Report Time |
|---|---|---|
 Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Lukas
(@lukasbutwithak) reported
@Fidomobile this is the second day in a row your technician has not shown up for their appointment to install internet. Spent 1.5 hours after my two hour window on your chat trying to track down the tech yesterday, no luck. It’s day two now and I am understand losing patience…
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Alam
(@K_Wala) reported
You need to improve your process on how to use the 5 hours, why do I have to use the app? Especially since it is in maintenance all the time! Fix it! @Fidomobile
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jo 👑
(@_aabena) reported
@Fidomobile has no respect for their customers. The worst company ever!
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Avalpreet Singh
(@AvalpreetS) reported
@Fidomobile Dear fido I am feeling like a biggest mistake in my life to move to fido from virgin like your customer care representative have no base like every one is saying different things every time and charge me higher bill every month and make a fake promises every time
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🍁Vee🍁
(@_pandawithavee_) reported
Why the hell is @Fidomobile raising the cost of their plans? You're not a tangible product! There's no extra cost of gas to deliver anything to anyone. What's your excuse? CEO not making enough of a bonus? What a **** time to be raising people's phone bills 🤬 #Fido #CRTC #Canada
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Taaaaash
(@tachiitaaa) reported
@Fidomobile 5 DAYS with no home internet, 5 DAYS of missing work (work from home), not to mention the LOSS OF INCOME, 5 DAYS of excuses for why your technicians didn't show up or weren't trained to fix the issue that was caused by THEM to begin with. WILL SOMEOME FINALLY HELP?
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so
(@5sonia5) reported
@Fidomobile how can i use my fido extra 5h if the app doesn't work or is under maintenance?
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Delta C
(@Dee5285) reported
@Fidomobile Remember when technical support was available?
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p8r8s
(@p8r8s) reported
@FidoSolutions Oh amazing so @Fidomobile might be a winner then! I’ll transfer to @FidoSolutions - to a prepaid service and “roam” in UAE for incoming calls / texts (primarily for 2FA) - and seems will be charged roaming only for the instances when they are used! Also hoping I can top up online
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Paradise
(@ParadiseCalgary) reported
@okg11996115 @Fidomobile I’m a complete victim of fraud, someone used my ID to open a Fido account. Fido doesn’t give a **** and ask me to pay. The manager: why don’t you just pay 400 and forget it? Why is Fido such arrogant?
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Ali Azizi
(@aliazizi86) reported
@Fidomobile Do you know what id the meaning of Quality of Service??! How do you manage to prepare awful experience for your users? #fido #5G #WORST
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p8r8s
(@p8r8s) reported
Hi @FidoSolutions @Fidomobile I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. Via a prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?
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bruh
(@canuckski17) reported
@Fidomobile I cannot make outgoing calls! I want a refund as this is really terrible service right now. @TELUS is not having this issue I think I will switch to them
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HAM
(@dhyn3s) reported
@Fidomobile Imagine calling Fido and all their technical support staff line is down, I couldn't even cancel the internet plan I literally got today. And on top of that you wanted to charge me an extra 50.00 to install my internet.
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J_2_the_n
(@J2then1) reported
I don’t recommend anyone accept any winback offers from @Fidomobile. They are false promises and you use up so much of your time calling customer support
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lexar123
(@lexar1231) reported
@Fidomobile since you seem unwilling and unable to stop telemarketing calls to my #, or my phone # being used for telemarketing calls...AND I asked many times to have a data only plan ..no voice, I will forward my phone to fido help desk *21*18884813436#
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GodOfSnyping
(@Vince07010474) reported
@Fidomobile you just cancelled my account a day after setting it up on the grounds of fraud. No one called to confirm anything with me not was I given any explanation. You have 1 person dealing with all the fraud complaints who works terrible hours for customer service
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Kurtis
(@AskKurtis) reported
@Fidomobile not good. It's the little things. Example: you cannot add on long distance packages online, you have to call. But they have no support on weekends. Canada to India is $1.50/minute w/o a preferred rate. Unreasonable long distance rates as is. Ecommerce really limited.
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Avalpreet Singh
(@AvalpreetS) reported
@Fidomobile My issues are not solving from last two months fake promises every time before making payments and after payment all went into vein and i requested to transfer call to supervisor she refused and very bad accountant u hired mistakes in bill every month @Fidomobile
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Emilee Zamec
(@zamzam_77) reported
@Fidomobile after a year of flawless reception your wifi has done nothing but crap out on me for three months straight, racking up my cell phone data and disrupting my work from home productivity. Looking forward to switching providers.
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Dominick colin
(@Dcolin_3) reported
Anyone else's having a network issue with their phone carrier? @Fidomobile
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Eit Bakker
(@EitBakker) reported
@Fidomobile can’t make phone calls today on either account are there network problems?
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$adboy sam
(@toothluhs) reported
on the phone with ******* tech support AGAIN after a 2 hour call 3 days ago that should’ve been resolved well before now as i was promised 🖕 you guys are actually kings of wasting my time. i have been transferred FOUR TIMES. @Fidomobile 🖕🖕🖕🖕🖕🖕
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Andrew D'Souza
(@andrewdsouza350) reported
@FidoSolutions @Fidomobile the home internet has just went off without warning! Please investigate and fix!
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Paradise
(@ParadiseCalgary) reported
@Fidomobile Someone used my ID to open a Fido account. Your fraud department doesn’t give a ****, even though the address of that account is a pre-construction. Your manager: why don’t you just pay 400 and forget it? I suffer I pay? Such an arrogant firm. It sucks to have connection with you
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K💫
(@kristenkowlessr) reported
Is @Fidomobile internet down for anyone else?
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Muhammad Umar
(@iMUmarR) reported
@Fidomobile the service is down? #Pathetic #CustomerService
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Andrew D'Souza
(@andrewdsouza350) reported
@FidoSolutions @Fidomobile the home internet has just went off without warning! Please investigate and fix!
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Taaaaash
(@tachiitaaa) reported
@Fidomobile As a loyal customer of many years, I am appalled at the service I have received. I've been left with no option but to use up 100% of my phone data and your CSR offers me nothing more than to PURCHASE additional GBs. Great work. 🙄
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Avalpreet Singh
(@AvalpreetS) reported
@Fidomobile As compared to you @VirginPlusCare @VirginPlus is much better in giving service as they have atleast fixed monthly bill but you have different every time with so many hidden costs #fedup