Fido service status: outage reports and connection issues
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Full Outage Map
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (31%)
- E-mail (5%)
- Total Blackout (5%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Mississauga, Toronto, Calgary, Swan River, London, Saint-Joseph-de-Sorel, Ottawa, Toronto county, Montréal, Brockville, Collingwood, Richmond Hill, Carleton Place, Vancouver, and Bayham.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Phone | 2 days ago |
|
Toronto
|
Phone | 3 days ago |
|
Toronto
|
Internet | 6 days ago |
|
Calgary
|
Phone | 9 days ago |
|
Swan River
|
Phone | 10 days ago |
|
London
|
Phone | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Smitty’s Stake House (@SmittyStakez) reported@Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reportedEver since you guys switched to the 5G network my phone barely works. Since March nothing works for me. I can barely receive calls, texts or even connect to a network when I need data. @Fidomobile why am I paying for a service and getting abysmal service ? Cancel my account !
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Jasmeet Walia (@JasmeetWalia10) reported@Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!
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Anonymous (@1111SpiritualBb) reportedI have NEVER had such a negative experience with a phone company as I am having with @Fidomobile THE ABSOLUTE WORSTTT COMPANY !!! WORST CUSTOMER SERVICE - WORST EVERYTHING
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. (@pxpfir) reportedLooks like i’m going to be filing a complaint to the CCTS about @Fidomobile @FidoSolutions since they decided to SCAM ME and now are making it IMPOSSIBLE to contact them. Complete and utter JOKE.
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Masih (@masihhaha) reported@Fidomobile get your garbage *** support team and contact me. Im so tired of begging for a callback from this **** company, just so that I find out who is using my credit card and to cancel a plan that’s unjustly is using my money.
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Evan (@evanoftheyukon) reported@Fidomobile I was within the two weeks, I should be able to just cancel and get my money back. I tried it, didn’t work out, oh well. This leads to the first time I called in. I tell the rep that I’m looking to cancel my service, "Oh, let me check... (4/21)
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Kevin ⚜️ Dorfer (@kevindorfer) reportedHey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.
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Pete (@floofydoofbkup) reported@Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reportedCount your days @Fidomobile !! I've scheduled a callback and still haven't received a call. I even tried the stupid voicemail prompt and still no call back. Cancel my account while we're at it.. It's not like I get to use it anyway. Ever since you guys upgraded your network...
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Fari Tow (@EffTee1) reported@Fidomobile Fido is increasing their "agreed mobile service rates" very often! this is really disappointing. @FidoSolutions #UhhappyCustomer
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C (@Craig17981815) reported@Fidomobile does having the rogers card also give fido customer the free roaming days?
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Jrü Gordon (@JruGordon37) reported@RogersHelps @FidoSolutions @Fidomobile is there a known issue with landline CTNs calling Rogers and Fido wireless CTNs? I'm on Fido and can't call from ANY landline to my wireless CTN. Have no issues calling from a wireless CTN to my CTN.
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Evan (@evanoftheyukon) reported@Fidomobile My issue is that I'm with Bell right now, and I haven't moved my number over (thankfully). This means that I'm stuck with a temporary Fido number that I would need to pay to port out to another provider. So I'm forced to call in order to cancel.
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Omotalade Kikelomo (@wandeomot) reported@Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?
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Michal (@michal_poterji6) reported@Rogers I ordered s26 ultra 512 GB and sending me 26 basic with ultra price 😲 @Fidomobile @Rogers and they said we can't not cancel . you can just go to store and send back us why loose my time 😭
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STEP-UP TRANSFORMER© (@drwales1) reported@Fidomobile You guys set up call backs you are not willing to honour . With your crappy data service up north . This is very pathetic
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Shrikant Gupta (@Shrikan15918909) reported@Fidomobile @RogersHelps Your brand team onboarded me back to Fido and my port is completed, but I haven’t received the eSIM QR code. I’m without network. Kindly check and DM me.
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Jayant (@jayant_vohra1) reported@Fidomobile I have trying to contact your customer support while i am in india for a while and there is no way to do that. Is that how you support your customer ?
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Vince Ltd. (@Vince_Ltd) reported@Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤
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Soban Shaikh (@soban_shaikh) reported@yoshiboost @Fidomobile Absolutely. And I am not even talking about deals or discounts. It’s just basic ask to get connected to a customer service agent. These companies need a telling.
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Amal 🐈⬛ (@amal_arebi) reported@Fidomobile you’re the worst company to deal with have none whatsoever any respect for your customers please be careful Don’t sign up with this company you’ll only get headaches and lose your money 🤬
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Shrikant Gupta (@Shrikan15918909) reported@Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider
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Evan (@evanoftheyukon) reported@Fidomobile I originally signed up because of their $27 plan for 80gb Can/US/Mex, overall a great deal. Thing is, the service is really bad in my area. I can currently get around 500mbps down with Bell where I live, and with Fido I consistently get 2-3, maybe up to around 20mbps. (2/21)
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Nojan Emd (@EmdNojan306) reported@Fidomobile can you all imagine my voice mail is in French and I can’t get a hold anyone until Tuesday at 3:30pm. Because Fido’s customer service is in Indian. I have been with Fido for 20 years
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Jantz (@jantz1) reported@Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.
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Aephraim Steinberg (@QuantumAephraim) reported@FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.
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Catching the Lies / Candidate for Prime Minister (@LaylasWorld2) reported@Fidomobile @carlycahcah that is BS i have tried too get a call back numerous times!!!!! never call when scheduled. what the hell kind os service is this????? How come we cannot get onto the site?
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Chelle (@traaashpanda) reportedIt’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.