Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (50%)
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Internet (34%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony J Krusinckas
(@AJKuinckas72) reported
@Fidomobile @FidoSolutions #RogersHelps This is bs now. Tried calling in and the damn AI keeps sending me to the wrong department. Scheduling a call back is ridiculous. This is the crappy service you can expect. I didn't send the wrong phone you did! Now fix it! #Telus #Bell
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martha canuck
(@marthacanuck) reported
@Fidomobile if you want payment I’m advising your customer service team from billing to answer the phone.
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AudRey
(@reyaudd) reported
@Fidomobile I am still getting Fido bills despite having a deactivated account. Because of the deactivated account, I cannot reach customer service by phone or through your chat AI. Please help me.
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Ameen
(@ameen_sharma) reported
@FidoSolutions @Fidomobile @Fidomobile unblock roaming network doesn’t change plan price in use! Ur rep said they how after a call it ended as new contract with plan price changed! It looks rep making customer fool
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Brett Green Capital Corporation
(@BrettCapital) reported
@Fidomobile I’ve been a Fido customer for 28 years, likely one of the longest, yet I’m thinking of leaving because you won’t offer a plan which includes US data and calling similar to @FreedomMobile talk me out of leaving Fido?
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Eze Onyedikachi Lucky
(@EzeOnyedikachi6) reported
@Fidomobile please how can speak to human customer representative and not an automated machine response.
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Ameen
(@ameen_sharma) reported
@FidoSolutions @Fidomobile are I willing to help rather than pointing to random directions? Rep Made error i need someone whi can undo that U seem to be ai bot who can’t understand customer frustration
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Ameen
(@ameen_sharma) reported
@Fidomobile I am surprise by this! Called rep to unblock Roaming, she confirmed its free and now I got my plan bumped up with 5 dollar extra without any confirmation from me?? Are there any customer ethics where you can investigate this false action and contract change! Please
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👑
(@TheRollModel) reported
Hey @Fidomobile why would I get a roaming package for 2 weeks for $60 - get stuck in 🇬🇩 due to the @AirCanada strike and y'all not help I could have paid $70 for 30 days. I should have been home today. Why can't I get some type of credit. Make it make sense
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Nisreen Safiyullah
(@nsafiys) reported
@Fidomobile I am being charged for full service despite my account being put on Voluntary suspension. This Haas happened for every month. I need to get rid of this connection it has become a nightmare. I am currently overseas and DONT have my phone on roaming
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Harlow Journey
(@HarlowJourney) reported
@FidoSolutions @Fidomobile I don't know whether I should say that it's working again. It is, but a phone service that only works for part of the day is not ideal. I highly recommend that people avoid Fido. Is Fido affiliated with Rogers? @Rogers ... Yep owned by Rogers. Will avoid them too then.
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👑
(@TheRollModel) reported
Can't wait to get back to Canada so I can cancel @Fidomobile This is how u treat a loyal customer that is stuck abroad due to the @AirCanada strike.
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Jennifer Vargen
(@jennvargg) reported
@Fidomobile is the absolute worst . All friggin AI or you have to make am appointment to talk to someone in India or Morocco that knows nothing.
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TheRealPureshotzz
(@pureshotzz) reported
@Fidomobile where is my google pixel 10 pro XL!?!? I pre ordered it and on release day it's on back order... and when I tried to talk to customer service was basically hung up on twice because every time i was transfered it would just send me back to the automated operator.
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Har2424
(@Har24242) reported
@Fidomobile One hand government is saying we are controlling cell phone bills and on the other hand Fido increased $3.50 monthly from next month saying " we are assuring you to give better service" this is not acceptable we all need to cancel the service
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lilbert
(@sunchiphater) reported
Don’t use @Fidomobile !! I’ve been trying to complete a transfer of responsibility for the past 3 days in person and over the phone and am being told something different every time, with customer service reps constantly giving conflicting info. Might as well cancel at this point
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Cecilia
(@CeciliaCanada) reported
The worst customer service in the world! Welcome to @Fidomobile We NEED more companies, we NEED competition. It's a SHAME to have to deal with a company that has just a dog hearing on the other side of the line. #fido
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martha canuck
(@marthacanuck) reported
@FidoSolutions You know what? I’ve had it with @Fidomobile and @Rogers with the lack of “face to face” customer service. I’ve cancelled my account, even when the amount that I was billed was totally inaccurate. I will NOT recommend either of these companies to anyone. Thanks but no thanks.
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👑
(@TheRollModel) reported
@Fidomobile if I pay $60 4 2 wks - get stuck in 🇬🇩 due to the @AirCanada strike and have to pay another $60 for 2 wks when I could have did $70 for 30 days and u don't help a loyal customer... Lol I'm out!!!
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Martin Quinn
(@mquinn187_2) reported
@Fidomobile the special needs network
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Jeff Meier (Currently brainstorming)
(@meier_j) reported
@Fidomobile Satellite mobile beta experience is very poor so far. Received e-mail inviting to trial, @rogers account is required. Rogers/Shaw account not accepted. Creating new rogers account refers to phone number, called. It is main line with no clear path to account creation.
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Surender Kumar
(@imsurenderk) reported
Hi, @Fidomobile, disappointed with the service & how issue is being handled. I have been using Fido for last 4 years and deserve better treatment. feel like being scammed. I hv ordered a device and got a faulty one. returned the device bt still forced to use a bigger plan
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Anthony J Krusinckas
(@AJKuinckas72) reported
@FidoSolutions @Fidomobile Schedule a call back? Dealing with that AI assistant is ridiculous. It's really simple. You sent the wrong phone. You would even have the recording of me ordering it with agent. Just fix this. It's your mistake. #ccts #CustomerSupportFail
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kartik gupta
(@kartikgupta3004) reported
@Fidomobile I am trying to cancel my services as I am out of the country, but it is impossible to chat or connect with a representative…You keep charging me exorbitant amount even though I dont use it anymore!! Thats was not expected from you Fido!!
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martha canuck
(@marthacanuck) reported
@Fidomobile IT IS NOT WORKING!
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👑
(@TheRollModel) reported
@Fidomobile got no compassion or empathy for their customers. Customer service, non existent. The second I get back to Canada I'm cancelling my service and going to Bell
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Ameen
(@ameen_sharma) reported
@FidoSolutions @Fidomobile its jot a bill they changed my plan without any approval. Call was made just timo unblock roaming, no add on purchased. No plan correction feature in app! Would u help?? Further
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Anthony J Krusinckas
(@AJKuinckas72) reported
@FidoSolutions @Fidomobile I want the phone I ordered. Samsung galaxy z fold 7. No @fido switched up the phone. Everyone double check your phones you may not have the one you ordered. I'm going to file a complaint with #ccts. Also contacting others about this. #customerRights
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Harlow Journey
(@HarlowJourney) reported
@Fidomobile I think that your service is terrible. I am paying a premium and I cannot even make a call or receive a call right now. You allegedly have no reported outages. I have tried in multiple ways to contact your company, but it is impossible, and I do not say that lightly.
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Anthony J Krusinckas
(@AJKuinckas72) reported
So I even called in to @Fidomobile customer service. No help at all. This how you treat your customers? You make a mistake, send me the wrong phone. I HAVE to wait for a call back? @FidoSolutions and @Fidomobile nothing but problems #CustomerSupportFail #CustomerServiceFail