Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (31%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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VickiLouise
(@VickiCostello) reported
@FreedomMobile with them 5 years and i went back to my home country for a visit and didn’t even use my data or make any calls and they are charging me 169 dollars for receiving calls. Anyone recommend a better network? @Fidomobile
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Rouble Gogna
(@roublegogna) reported
@Fidomobile Very Bad service from Fido. On Jan 5th, 2022. My sister's account was cancelled without my consent. Is it normal in Fido customer service to play with customer's accounts without their consent ?
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Mayank Singhal
(@mayank260287) reported
@Fidomobile @FidoSolutions : Worst customer service from Fido, booked a technician one week back no one arrived, internet continuously problematic. Pls help.
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vanpatsow 🇨🇦
(@vanpatsow) reported
@Fidomobile Worst customer service ever
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Darkumi87
(@darkumi87) reported
Is there an home internet outage @FidoSolutions @Fidomobile ? Every night for the past 8 months my internet stops working for approximately 20 minutes anywhere from 7pm to 10pm EST. This is getting tiresome
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RonaldoSnoopy
(@snoopy_ronaldo) reported
@Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!
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Piemanthe3rd
(@DustinJComedy) reported
@Fidomobile is a great company if you ever want your phone to break, them to take a month to repair it, and then they send back a still broken phone. Oh and their customer support will just stop responding eventually. That's the @FidoSolutions guarantee!
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Qasim
(@Qasimrz) reported
@Fidomobile @FidoSolutions worst customer service
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Hermain Kazmi
(@HermainKazmi) reported
@FidoSolutions my home internet in downtown Toronto is down for the past 3 hours! Please look in to this matter.. i have restated my router a few times @Fidomobile
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Christos Tsirbas
(@seetsirbas) reported
@FidoSolutions @fidomobile @fidosolutions email invoices are not itemized. To retrieve/archive an itemized invoice requires several steps. If you provided itemized invoices to begin with, this would not be a problem. This is poor customer service and asking $15 per PDF compounds it.
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🙀🛸
(@cartfullofcats) reported
Trying to figure out if @Fidomobile is garbage or if the Pixel 6 is garbage 🤔 Texts/pictures constantly fail to send, there's one phone number I literally can't call because it just won't dial the number. I'm ready to just get rid of both.
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Christos Tsirbas
(@seetsirbas) reported
Trying to get detailed past invoices from @fidomobile as there are two lines on my account. Asked to pay $15 per past invoice beyond 16 months. If Fido email invoices were itemized I wouldn't have this problem as I archive all emails, including confirmations of payment.
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not here
(@TeamJonasMars) reported
@Fidomobile literally DON'T GET FIDO IN YOUR LIFE. They charge you 150 dollars of international roaming when you didn't even use the service. Furthermore they have held my 150 deposit for more than a year when I ALWAYS payed on time.
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Kirk
(@KJess97) reported
@Fidomobile Worst Service ever. Shouldn’t take 6 hours to get ahold of customer service. Switching Providers.
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Niraj Singh Parihar
(@PariharNiraj) reported
@Fidomobile Just to update so that everyone has global visibility. Instead of giving solution I am being offered same services with additional Cost. Regret my decision moving to FIDO. I quit!!
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Lewis
(@ItsLewisLADC) reported
@Rogers @Fidomobile @FidoSolutions my internet is down here at Mississauga area. Any updates what's happening?
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Colin Knowles
(@_colink) reported
.@fidomobile @fidosolutions Your website says 8GB/$52 (which is still pretty bad), but the best plan you'll give me, an existing customer, is 8GB/$55 - and I had to chat with CS to get it. Can you fix this without wasting more of my time?
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IrenesConcierge #TuJadili
(@TuJadili) reported
@Fidomobile Hi. I'd like help with my phone plan.
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Alethia Bundy
(@Bunadee) reported
@Fidomobile Is COVID and WFH the reason your service turn into complete garbage???
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Michael Lautman
(@michaellautman) reported
@Fidomobile can you help me out? My home internet provider is down, and there are five of us working/schooling from home today and it's killing my data plan!
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Minal 😌
(@chhatbae) reported
@bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check
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Bart Nagel
(@bjnagel) reported
1. Decide phone bill is too big. 2. Phone @Fidomobile. 3. Wait for callback. 4. Hold. 5. Speak to useless 1st-tier support. 6. Hold ~30 mins for retention. 7. Spend 45 mins negotiating and waiting on their technical difficulties. (Nice lady though.) 8. End up somewhat satisfied.
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Ana kathir
(@Zer0o0o1) reported
@Fidomobile why are you not able to waive a long distance call that was made accidently? My dad might have called or pocket dialed a wrong number and your agents are refusing to remove this call from our bill. My dad never makes long distance calls using mobile..
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Richard Cranium
(@Rickycranium69) reported
@FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.
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Jess
(@coolshy) reported
@Fidomobile is something wrong with your internet service?? mine is down
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SomewhereFarAway|°•
(@TinaLuvy) reported
@Fidomobile is it my phone or something is wrong with the service . I keep receiving the same message over and over again for the past 3h.
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𝓛
(@laylaapx) reported
@Fidomobile can you guys hurry up and fix y’all home internet, been a whole day with out it
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Dan Martin
(@DanDanTheTool) reported
Would like to give a special shout-out to the *********** over at @Fidomobile for shutting down my phone ON MY BIRTHDAY. Slipped my mind and they gave me no warning, no emails updates. Just boom, off. FFS that's a classless move.
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Krishna
(@DrKrishanyadav) reported
@Fidomobile Hi I am a fido customer from Vancouver. I have come to India on Vacations. I want to temporarily suspend my account and does not want to use roaming services. Please guide. Thanks
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Khrishelle
(@HarajukuHUNNAY) reported
@Fidomobile is the actual worst provider ever. Everyone I call them i left more frustrated. They fail to resolve issues and don’t uphold any quality of professionalism 😡😡😡