Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (53%)
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Internet (32%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Paigezilla
(@Paigezillaz) reported
Why does @Fidomobile have the absolute WORST connection ever?!? It's like like playing telephone as a kid, but realizing you're efforts to fix the issues are futile, you're essentially the kid from "The Sixth Sense" and the CS don't actually exist, nor do you...
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prashant
(@prashant_01576) reported
@Fidomobile why are your customer service agents like Rajeev violent and aggressive in Brampton
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile DO NOT, I Repeat, DO NOT use this company as your cell phone provider. They will fraudulently charge you for other lines, and never fulfill the promises they make when you sign your contract. BEWARE
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Caroline Z
(@Carolin47891018) reported
My plan was changed without my permission of price..Customer support is having a hard time putting it back to the original plan.a real mess. @Fidomobile
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Sambhav Kumar
(@sambhavsareen) reported
@Rogers @Fidomobile This is totally unacceptable, my Fido bill has been over 100$ for the last 2 months and I see unknown charges for the calls we never made I complaint previous month and see it again, I have to leave FIDO for good
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Akira Tokuhiro, Ph.D
(@TokuhiroAkira) reported
If you need human-based service, might think again re’ @Fidomobile; 30+ in queue, already 20 minutes waiting.
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patchikiya
(@patchikiya) reported
@FidoSolutions What a disappointment to fill out the 3 forms that you required through Twitter. I was at the point of believing that @fidomobile will do something after this tweet. But of course, it was not the case. so far so bad... The @fidosolutions wants to deliver me to another department!
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patchikiya
(@patchikiya) reported
@FidoSolutions To look? Stephanie...6 months... a solution! @Fidomobile @FidoSolutions
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Kati
(@roof_talks) reported
@DancesWithLysol @Fidomobile I always use phone number. Usually, I receive the codes for one-time login or for two-factor authentication
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jujub
(@msjewlz29) reported
@Fidomobile do better! Your customer service has to improve. #educate
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Earl Shindruk
(@optimaxbenefits) reported
@roof_talks @Fidomobile Fido is not the best choice for cell service
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garysworldpodcast
(@garysworldpc) reported
@Fidomobile hey, do I have to call in to cancel my service? I'm not looking for you guys to do anything, I'm really past the point of wanting to continue with you as my service provider, I just need to know the cheapest way to cancel because you charge for everything now.
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the disgraced toymachinesh
(@toymachinesh) reported
@Fidomobile my phone seems to be disconnected from the network, I can't get calls or text
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Mohit Dudeja (He/She/They)
(@themohitdudeja) reported
@Fidomobile You charged me double amount for my monthly bill. Customer service agent disconnected without listening to me. I'm an international students in Canada. I can't afford to pay double. Kindly look into it. 934546771
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Amelia
(@day_trippen) reported
@Fidomobile my service is out . In BC
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vikas jaswal
(@vikasjaswal07) reported
@Fidomobile please stop misquoting and misinforming people when you signed up for new contract. Completely cheated with with policies and customer service. Never delivered on your promise. Beware people.
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Bibi Raghubar
(@bibiraghubar) reported
Hey @Fidomobile When will your Customer Service Supervisor return my call? I’ve been waiting since January.
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Maobao
(@tool0001) reported
@Fidomobile why isn't Fido introducing service where it asks caller to press random number to connect to call to user? Telus has this feature and it stops spam calls from getting thru.
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Elle Waste (LoriAnn)
(@ElleWasted) reported
@Fidomobile why is @Rogers trying to steal me as a customer by offering internet service that's faster and less expensive when they're the same company but when I call Fido CS they can't offer me the same deal?
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Alex Bayliss (🍯) 🇺🇦
(@Alex9bliss_art) reported
@FidoSolutions @Fidomobile How about for the last 2 days? My Fido service is broken. Phone calls are tinny & garbled can barely make out sentences. & just got hung up on after 35 mins on the phone with customer support. Tomorrow is my birthday, I can’t deal with you right now & it’s messing up my plans.
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Chintan Gujarati
(@chintan_guj) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile Good morning Fido. Could you please advise one simple thing? Why do you love to deliver poor services ? Is thz something you love to do consistently ? I think Candians stop using Fido. Don't ask my why. Plz check my dm. It's wise thing to as a company.
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Jitatman Singh
(@jitatman007) reported
Another work day, we are still experiencing internet dropouts..multiple calls with customer service and multiple tickets opened with @Fidomobile and @Rogers @RogersHelps..still no resolution.
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marc mcpherson
(@marcmcpherson) reported
Looks like @Fidomobile has decided their service is so exceptional that it deserves a price hike. I tend to disagree. Who has the best rates going on 2 line plans with minimal/moderate data. @Bell or @TELUS?
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DancesWithLysol
(@DancesWithLysol) reported
@roof_talks @Fidomobile People use phone numbers as a method of signing in to things? Email addresses are typically what's used for usernames because they're more secure, and offer a good channel to send "password reset" emails. Why would someone use their phone number for a login?
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Harsimran Singh
(@harsimrancanada) reported
@Fidomobile hey fido, I am Harsimran Singh. I am ex-user of Fido. I am really sad to say that your services are really bad. I recieved an e-mail from Fido mobile 2 months ago. It said i have a bill due on my name, but the account number was not mine. To be continued...
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile Continue what in private. Please just fix this issue
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Darius Sookram
(@dariussookram) reported
Another day, another issue with @Fidomobile / @FidoSolutions! Maybe it's time to switch? Send me suggestions (DM or @ me).
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Dan Grummett
(@dangrummett) reported
@roof_talks @Fidomobile I've been inundated with spam calls/texts since signing up with @Bell last month. My number clearly belonged to an individual running from creditors, likely including Bell. I told them. It didnt help. The least they could do is have a 3-month cool off period when they recycle #s
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David Wildfire
(@the_wildfire001) reported
@Fidomobile @FidoSolutions kindly find someone to make a proper working app. The design is bad, viewing my own information works horribly and putting money in my account isn’t working. Off to the store we go … again…
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Meaghan
(@megsd_23) reported
.@rogers/@Fidomobile: Oops our service is out for a full day. Our bad. Also Rogers/Fido: You now have to pay more for your plan so you can directly fund our upgrades and it doesn't have to come out of our billions in profits. 🙄