Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (26%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Aberdeen, Vancouver, Toronto, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Chelsea
(@ChelseaP_PR) reported
what happened to @Fidomobile they use to be so amazing w customers even better because you never needed customer service. Now it’s seems every issue takes 4 calls/transfers. And then a follow up bc of issues. I just wanna give you my money and have a plan & phone that works 😢
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Udbhav
(@UdbhavZaroo) reported
@Fidomobile Poor Customer Service. Encouraging Fraudulent shops who sell Fido. I bought two new lines and I was promised my setup service fee will be waived off but that's not the case and when I talk to cust. care to help me out they said they can't and store has all excuses.
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Ken 🌻🇭🇰🗽
(@kendroiddddd) reported
@Fidomobile Hi, need help. I ordered a phone last Saturday. Pretty sure I completed the whole process. I didn't get any confirmation email and there is nothing on my account page. What happened?
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Karl
(@BraydenPointers) reported
@Fidomobile FAM FIX YOUR ******* INTERNET SERVICE
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SHAMS E MAN
(@Persianars) reported
@Fidomobile @FidoSolutions worst networks ever worst prices 😡🤬 my home internet is out since last night still I am being charged for nothing no compensation if it’s not stealing what is it it’s happening every others day, I am missing my school classes
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Ashish Mehra
(@GhantaBabaJiKa) reported
@Fidomobile I had ordered a device 10 days ago. I have no idea whats happening and the excitement is already down the drain. While placing the order, it was mentioned I would get it in 2-5 days but I havent received any update on it yet. I have to travel on Saturday and I need it
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions
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Eric
(@ericmarr3) reported
@TVFanatic8 @Fidomobile Exactly this. The lack of info and transparency is the biggest problem here. Are we talking hours, days, weeks? A ballpark would be helpful. If Fido/Rogers gave a hint days ago I could have made other arrangements.
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Kabir Khurana
(@KabirKhurana12) reported
@Fidomobile Is there a planned maintainence going on..since app and website logins are down and till what specific time would it be on.
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what Ande Likes
(@whatAndelikes) reported
@Fidomobile been Troy to speak to a live agent but it keeps telling me you are closed. Then tells me weekends hours are 9-5pm..help!
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Nattt 🇺🇦
(@NatalieCarlino) reported
Two separate calls, 45 minutes later and @Fidomobile customer retention keeps hanging up every time a costumer service rep transfers me. A complete waste of my morning.
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Kathryn DeFranc
(@DeFrancKdefranc) reported
@BruinsSandi @Fidomobile @FidoSolutions So very sorry Sandi!! That is Horrible!!
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TV Fanatic
(@TVFanatic8) reported
@Fidomobile I understand the outage is not the company's fault. However 6 days of not internet service, with no informative updates or effective temporary solutions is. Customers are in the dark about why its taking so long and the same cookie cutter response is not sufficient.
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Brian Mahoney
(@_BrianMahoney) reported
Is it just me or is @Fidomobile 's data spotty on weekends? Fine Monday to Friday, crappy on weekends. They must turn the power down on Saturday and Sunday.
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Anthony Thompson
(@anthony_t_1999) reported
Hey @Fidomobile why are you only offering some customers extra free data due to the week long power outage in Ottawa? I was told it is not possible despite knowing several other customers who you helped.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions
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Dan the man 🇨🇦 🏒🏖
(@danwarren6) reported
from
Toronto, Ontario
@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks
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Garfield Wayne (加菲), PhD
(@GarfUrbanism) reported
Had three horrific conversations with 2 utility service providers @Fidomobile and an academic institution today @ucanwest. Glad I have options to change my service plan & select another school to continue my Exec. Edu. Nobody pays attention to customer service anymore?
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SuperBat
(@mhar2004) reported
@Fidomobile your fraud management is a joke! Called many times but she never answered her phone! What's going on? Time to switch!!!
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Straker
(@Onelovepeace7) reported
@howardruns @Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido’s roaming charges are a rip off scam. Cancel your Fido contract today!!!! #fidosolutions
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TV Fanatic
(@TVFanatic8) reported
@FidoSolutions I completely recognize that it is not the staffs fault. I did call in for a solution and the only options given were a 5GB bonus which did not last long or increase my data plan. My frustration is with the company that is doing nothing to support its customers.@Fidomobile
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isaac caasi
(@isaaccaasi15) reported
@kendroiddddd @Fidomobile Am very sorry this guy's will never respond I’ve tried so many times none responded, all I had to do was get an external support specialist who was able to resolve this whole issue of my account getting all messed up and it worked out perfectly, his page is #Foden020 on Instagram
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Udbhav
(@UdbhavZaroo) reported
@FidoSolutions @Fidomobile Appreciate the quick resolution Van from your team could provide me. I wish all your customer support staff had the same intent. Thankyou so much
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Trish Friesen
(@Treefree1) reported
Hey @Fidomobile customers , are you aware that loyal customers are offered 1 gig of data for $45.00 but new customer offers are 6 gigs for $45.00. Just an example of customer loyalty . I don’t use all my data and was looking to reduce my plan . Fido loyalty ?
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Vancouver Sharepoint
(@YVRSharePoint) reported
@Fidomobile is one major failure in customer service. Customer beware. They will charge you fees for this and that and say the machine did it. Collection action then ensues. Amazing what these guys get away with
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TV Fanatic
(@TVFanatic8) reported
All the big communication companies @Fidomobile @rogers really do not help their staff support their customers. 4 days without internet and all the staff can give is 5GB bonus. After 4 days you would expect the companies to have a better solution. #ottawaoutage #fido #Rogers
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Joyce
(@jojo2739) reported
@Fidomobile network has been on and off for the past hour, also unable to make any calls even though it shows there is signal...
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0xMeraux13
(@0xmeraux13) reported
@Rogers @Fidomobile What's up with your network! Issues started about a month ago S/W Brampton, now almost everywhere! Full LTE+ signal, data almost useless.
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СИМО
(@simowastaken) reported
I'm never going back to @Fidomobile ever again The amount of spam calls and texts I get from them now are insane I should change my number