Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Prince Rupert |
Phone | |
| North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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gurveer
(@gurveer51515676) reported
@Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.
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Stéphane Lavergne
(@vphantom) reported
Hey @Fidomobile why did you never fix your web site? It's been what, ~6 years and I STILL can't update my credit card on your prepaid site? "Oops, that didn't work!" (a 5xx error in your JSON API). I gave you VERY DETAILED debugging info the last 2 times, for nothing?
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lu l
(@luliu94) reported
@Fidomobile been trying to apply a promotion to my Fido account for the past three days, I tried calling customer support and they couldn’t help and now the online account page is down. Any updates on when this will be working?
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Arup Ghosh
(@arup__ghosh) reported
@Fidomobile I am a fido customer for almost 20 yrs. Switching to the basic postpaid plan (from Prepaid). I was told by customer service team to provide two IDs for credit check. Is it true. It was surprising, especially, as I am with fido so long.
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Sudha Pandey
(@Sudhagupta30) reported
I am an international student in Canada, struggling to get help from fido for fraud that happened on my account. I have been asked to call after every 3-4 business days from the last one month, but no solution yet. Need help as this is very stressful. @Fidomobile @FidoSolutions
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Straker
(@Onelovepeace7) reported
@harrylamba @Fidomobile Same thing just happened to me. The agent said before I left to turn off data and you won’t get charged. Get back and have 15 days at $15 per day. CANCEL your Fido contract now!!!
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Niraj
(@NirajSharma0818) reported
@Fidomobile there is an fido home internet outage is my area. I have a fido cellphone connection as well kindly provide me some add on complimentary data so i can use it to WFH.
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Ashutosh Nayak
(@nayakashu) reported
@FidoSolutions @Fidomobile @FidoSolutions 6) I received a call from Fido today afternoon and the issue was fixed with positive resolution.
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SinaH
(@SinaHssni) reported
Leaving @Fidomobile and never coming back! From their deals and awful buggy website to irresponsible customer service! I'm just done! I've been on a call with their damn customer service for more than 2 hours, many times, trying to resolve the issue they made!
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Khyati Wadhawan
(@KhyatiW) reported
@FidoSolutions @Fidomobile Leaving Fido forever, never coming back. It’s been more than week now since we are face troubles with internet and everytime we are getting the same reply from the technicians that there is an outage in your area. They can’t fix the outage in a week?
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today !!!
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jm9031
(@jm90312) reported
I had 2 existing tickets that was completely ignored. This is the worst customer service ever to be told that they have no solution for you. FIDO did not entertain the idea that it is a network problem. @FidoSolutions @Fidomobile
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.
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Farana
(@Bookkeepingclo2) reported
@Fidomobile need to hire better IT staff to support your customers instead of having your customers going in circle.
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Karthi
(@S8Karthi) reported
from
Surrey, British Columbia
@Fidomobile @FidoSolutions @Rogers I have a unknown charge in the bill and when i called customer service they don't have info on that charge and won't reverse the charge as well. I have never such a worst customer service.
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Straker
(@Onelovepeace7) reported
@Fidomobile Nancy call centre supervisor said I was lying to her after I read the text that Fido sent me. Fido is ripping people off daily and their customer service sucks. Cancel your Fido contracts today!!!
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v✨
(@veronicaagolds) reported
@Fidomobile yo how come half way through my bill cycle my data stops working for 75% of the day?? customer service over the phone hit me w the “have u tried turning it off then back on” as if that never occurred to me.
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Straker
(@Onelovepeace7) reported
@Fidomobile Watch out because Fido will rip you off with their roaming charges. They say they will only charge you if it’s on but that’s a lie. If you go out of the country they charge you $15 per day whether you use it or not!!! Time to CANCEL Fido!!! You’ve been warned.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido phone service sucks. Cancel your contract now!!!
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido is ripping people off daily with their roaming charges. Cancel your Fido contract today!!!
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The Anti-Liberal
(@A92918178) reported
@PublicMobile I’m looking to get this resolved. I need my phone working and your system is what has messed up and suspended it. If I can’t get this resolved I’ll have to move my service to @Fidomobile.
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Straker
(@Onelovepeace7) reported
@Fidomobile Anyone that feels they were ripped off with Fido scam roaming charges contact me and we can start a class action lawsuit. I checked with a lawyer and it has a VERY good chance of being successful. Cancel your Fido contract!!!
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TyySweet
(@tyy_sweet) reported
Don't ever use @Fidomobile because their customer service is a joke. Bullshit charges that I'm spending hours trying to get removed. I swear any other company would have figured this out for me by now.
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Shinguards
(@Vojhoc) reported
@Fidomobile despite the #fact that in the #service call with case number i1713060409 your sales rep said that the price would never increase? Does #fido condone lying to get people to sign up for plans?
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Areeb Ansari
(@AreebUllah10) reported
I am using 30Gb for 60$, and all of a sudden when i want to downgrade my data package to 10GB You are offering me 10GB for 56$ ? So i am saving 4$ and loosing out on 20GB ? Isn't that stupid? 'cause of these abysmal offers I'd be not be doing business with you guys. @Fidomobile
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Straker
(@Onelovepeace7) reported
@Fidomobile Fido service sucks. Cancel your contract now!!!
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HAM
(@dhyn3s) reported
@Fidomobile And the best part is I'm paying for a service that I haven't even gotten yet.
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Ashutosh Nayak
(@nayakashu) reported
from
Toronto, Ontario
@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.