Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (27%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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LY
(@QZTAcct) reported
@Fidomobile Fido prepaid charged my an account an auto refill erroneously (my monthly auto payment was the day before and there were no calls/texts). It's been almost 2 weeks since I was promised a refund in 3-5 days, and support says they can't check the status.
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Nitansh Sharma
(@Nitanshsharma) reported
@Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications
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Amin
(@microupnup) reported
@Fidomobile Don't buy device protection from @Fidomobile.. it's a scam! Have been waiting for 2 weeks to get my phone fixed.. Likewize by fido charged me $120 (on top of $19 monthly fee) for an appointment to fix my phone at my house today and no technician showed up today!
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alpaco
(@alpaco) reported
@Fidomobile @FidoSolutions what kind of service is this? You just sell products but don’t answer. Yesterday 55 min on hold, today same. No one gets back to us.
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Jummy
(@goodnaijagirl) reported
I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!
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Dani Serrano Campos
(@dsdaniserrano) reported
@Fidomobile I need you solve my issue! I’m your Custumer and I have been scam from your workers… my deal on my bill is not happening, why? They don’t know how to apply them?
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Amin
(@aminfkh) reported
Likewise by @Fidomobile seems to be a scam! Have been waiting for 2 weeks to get my phone fixed with no luck. On top of $19/m fee I paid $120 to initiate the fix process and I chose an option to get my phone fixed at my house I waited all day today and no technician showed up..
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ian brewster
(@ian_m_brewster) reported
@Fidomobile leaving me on hold for an HOUR while trying to cancel my service is the kind of petty i almost respect
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Nikki A.
(@babeequeensings) reported
@Fidomobile Q: I would like to know where exactly does it state on your mobile app that customers require a Photo Id for in person service? 🤔👀😐
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ruby milla
(@rubymilla2) reported
@koodo Happy to have switched from @Fidomobile not sure why Fido had no black Friday sales but they lost a long time customer. Thanks Koodo much appreciated. PS great service in store. Actually had a human being. Call me back. Fantastic!
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mohit mehta
(@gmmohit88) reported
@Fidomobile 2-3 hours of wait time for customer service?. Why should I not break the contract eh?
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Babita thakur
(@Babitathakur014) reported
This is regarding @Fidomobile i got a bill with extra charges. I recently migrated from chatr to fido for better services but it seems like a mistake. I have been trying to call customer service in chat and via phone from 3 days but i am not able to connect till now @Fidomobile
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vishal babbar
(@vishalbabbar92) reported
@Fidomobile What is going on with your service. I am your loyal customer from last two years and now you guys are trying to suck all my hard earned money. i have paid all my bills on time and even i am still getting bills of my own phone as it is still financed.
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Jummy
(@goodnaijagirl) reported
@Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!
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Mindy.
(@Da_HomeGirl) reported
Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠
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Gaurav Rathore
(@singhgauravr) reported
I had heard that @Fidomobile is worst in customer care but never realized how important is to have responsive companies to work with until had a serious billing issue and not able to get to support for 3 days straight. 4 hour call queue
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vishal babbar
(@vishalbabbar92) reported
@Fidomobile @FidoSolutions Please clear my wrong bills else i need to ask for legal support @Canadalegalhelp
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sky
(@iskyi) reported
@FidoSolutions @Fidomobile What happened your customer service? I had a interaction # and I sent DM yesterday (2:29pm) and No one is responding to my request until now. How long do I have to wait more?
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Andres Flores
(@Andry10q) reported
@Fidomobile.. trying to reach you for more than one week, your in-person customer service is the worst, couldn't help me at all with one simple request. The "deal" you offered from 3 months ago still doesn't work. Planning on changing to a better provider. Thanks!
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Amin
(@microupnup) reported
@Fidomobile Every time I call customer service they tell me they are going to create an escalation ticket which takes 48 hrs to resolve. Basically I need to wait 48 hrs for something this company failed to fulfill. 3 escalation tickets so far. I want my money back!
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Akshay Patel
(@akshayp2312) reported
@Rogers @Fidomobile Do you guys really care about your customers. I wanted a resolution .since 8 days i ma trying to reach you guys. Do we have any senior specialist who can get me help?
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Jyoti Prakash
(@JYOTI_PRAKASH90) reported
Having worst ever experience with @Fidomobile @FidoSolutions in my entire life. The offers you give is nothing but scam! And to reach out to your customer solution person is mission impossible!
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artlifedesigner 🟪⬜️🟩 🚺 💚💙🎶 🇬🇧🇨🇦 🎭☯️♻️
(@artlifedesigner) reported
@WAGE_FEGC @Fidomobile do you support women? Please retweet #16Days
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dipak kuchhadiya
(@DipakKuchhadiya) reported
@Fidomobile your live chat support is 3rd class. Please improve your service i had to wait 45 minutes to chat and then suddenly in between the convocation it ended automatically. Very disappointed with fido switching to freedom.
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Parth rajvi
(@parthrajvi) reported
@Fidomobile requested so many times Twitter DM and try to reach out no one picked up the call always on the hold.are you going to resolve the issue or not?
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Badger
(@FL6NKER) reported
@Fidomobile Your lousy AI assistant is NEVER any help. This time was no different.
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Tirth Dave
(@TirthDave10) reported
@Fidomobile @FidoSolutions got charged for international roaming for 8-9 days incorrectly. No support from customer care. Either solve this problem or let know how to close Fido account. #badcustomerservice #overcharged
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Babita thakur
(@Babitathakur014) reported
Having lots of issues with @Fidomobile bill but no one cares they make people wait for so long that people stop botherjnv them. It seems like a huge mistake on migrating from another provider. Very bad service and no one cares
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Dawn
(@linesbylyons) reported
@FidoSolutions . Which she’s been told for the past two months. Is this a reasonable wait time? I don’t know why you or @Fidomobile think this is acceptable customer “service.” She has been a loyal customer for many years but your lack of concern to assist her will make her look elsewhere.
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LY
(@QZTAcct) reported
@Fidomobile Would Fido suspend service if I charged back the incorrect charge through my credit card?