Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (63%)
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Internet (27%)
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E-mail (3%)
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Total Blackout (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vancouver, Toronto, London, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| London |
||
| Calgary |
Phone | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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hatershate
(@hiimkikoo) reported
@Fidomobile Is this how you treat your customers?! Just tells them to go do it themselves, then stops talking and puts them back on hold while the office is closed when you just don’t want to clarify a question they asked?!!!! I WAITED 4 F***KING HOURS FOR NOTHING!
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Amber Bell
(@anicolebell) reported
@Fidomobile online access to my account has been suspended (for no reason) and i have to wait 1.5 - 2.5 hours on the phone to find out WHY. Can you explain/please help? This is insane.
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Diamond Fox - Money 🧲
(@DiamondFox4444) reported
@Fidomobile you guys giving $25 dollar plans to new customers while I'm your existing customer and I'm paying $35 wtf is wrong with you lol
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steve
(@yapbang) reported
@Fidomobile AVOID FIDO. I have never experienced a company that makes mistakes with zero accountability. 15 calls to customer service for over 10 hours on the phone to fix a problem that isn’t even my fault.
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Denis Viens du Lac
(@nelsonstreetlad) reported
@Fidomobile I have been trying to reach Fido all afternoon by phone, online chat and Twitter message to cancel one of my cell phone lines but no one answers. Why is that? What is your problem?
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3law
(@3lawyered) reported
@Fidomobile , I am already on a 50$ 10 gb data plan. Black Friday fido deal is offering a 50$ 12 gb plan... How do I get the additional data?? ... It's been impossible to connect with customer care
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Allan Tham
(@Allant92) reported
Horrible customer service from @Fidomobile! Was offered a plan from an agent and when I called back they said it was an invalid offer. Been a customer for over 10 years, maybe it's time to change providers 😡😡😡...glad I'm on a month to month...
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Mud
(@OttawaBrownGuy) reported
@Fidomobile what's the ETA on getting 5G? You're promoting and selling 5G compatible devices but don't have 5G network.
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Rick Sen
(@_ricksen) reported
@Fidomobile @FidoSolutions There are some bad eggs in your Fido Montreal Chat support team (Samantha). Blaming the Customer without proper due diligence and abruptly ending the chat is something I haven't seen done in a long time. Hope your Managers take heed #PoorCustomerService
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Enceladus
(@SaturnsOwn) reported
@Fidomobile Internet not working and customer care wait time is 45+minutes. Insane. Spend hours just to speak to the customer agent? What is this 1960s?
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ankit
(@ankit9648) reported
@Fidomobile @FidoSolutions very bad resolution of Issue with set up service !!! And neglected answer by Supervisor from fido- Nova Scotia -KELLY. Stop giving tempting call to old customers if you not want to give them what you offered. And have Courage to investigate!! Shame !!
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Saji-united
(@saji_united) reported
@Fidomobile worst customer service! Both n chat box and over phone. Spend 2 hours for a simple request and still waiting over the phone . I will certainly change as soon as found better offer
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Dan Woo
(@danwoo91) reported
Shoutout to @Fidomobile customer rep, she took my needs into consideration and turned it into a very satisfactory experience. When companies value their long time customers, they get loyalty in return. 👍👍
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Nishant
(@9_6_nick) reported
@Fidomobile none of your customer care people are helping me out. Can you tell me what should I do?
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Sanki पठान
(@sanki62136281) reported
@Fidomobile @FidoSolutions Cheated by you! Feeling really bad
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Violet
(@Viola_mi) reported
@Fidomobile then when asked for plans available to me as someone whose been with fido for a while, hd quotes me the same price as a new customer. I guess loyalty means nothing to Fido
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Violet
(@Viola_mi) reported
@Fidomobile I received the worst service from Fido today. The associate quoted me a higher price for a device than whats on the site. Spoke to a supervisor and he tried to back track on the calculations. Just overall bad service.
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Rick Sen
(@_ricksen) reported
@Fidomobile @FidoSolutions There are some bad eggs in your Fido Montreal Chat support team. Blaming the Customer without proper due diligence and abruptly ending the chat is something I haven't seen done in a long time. Hope your Managers take heed #PoorCustomerService
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Manoj Kumar
(@Manoj_0497) reported
I took 2 lines from Fido on September but no bill is issued till now and in between both lines got suspended and call the customer to get active again but they have not given the clarification and asked me to call again really very horrible service. @FidoSolutions @Fidomobile
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De'struggle
(@ZekeFumbles) reported
@Fidomobile all I want is to view my bill… but I can’t cuz I can’t sign in… Why can’t I sign in? Says my email doesn’t match in your data base… weird I had emails from fido so you know it exist So why can’t I change my password AND WHY IM I WAITING AN HOUR TO TALK TO YALL!
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Amardeep Singh
(@amardeep0033) reported
@Fidomobile Hi ! I want to switch to fido . I talked with your chat team , they were very rude And just offered same plans from website. My friend switched to fido and got amazing deal.
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Oreofe Akintonwa
(@OreofeAkintonwa) reported
I have never seen customer service support team as uncomppassionate and rude as @Fidomobile you guys keep customers on the phone for over an hour and still the situation doesn't get resolved. Do better @Fidomobile!!! The least you can do for your customers is to be helpful.
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karan kalsi
(@KalsiSingh3085) reported
@Fidomobile I think all of you guys are trained to lie and cheat every customer
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Shalaleh
(@Shalaleh_t) reported
Ridiculously wait time to speak with @Fidomobile to activate a number in my account. This cannot be done online and why should I wait more than 3 hrs to speak with a rep? If I was a new sales I bet my wait time would have been 5min or less! Horrible customer service! Very unhappy
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Pat Bertrand
(@utpat1) reported
@Fidomobile terrible service and chat does work. Just signed up for a new phone and paid 268.00 down and then site crashes and all the money goes on my bill now have a credit for 268.00. no response from anyone
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Insanartist (ENG/FR)
(@TheInsanartist) reported
Hey @Fidomobile I know sometime an item can't be availlable, but when it's a used one on your site and it can take up to 2 weeks to ship it, I rather have the option to cancel a two years plan and bring my old one instead so I can use the service i'm paying with a working cell.
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Emoco
(@emoco) reported
@Fidomobile Anyone else think there’s never been a dog behind the scratch and win wall? #fido
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HITEN PATEL
(@HitenTheHero4) reported
@Fidomobile What a bad experience with cx care today waited for 1 hour for tech support and when they come on phone answer rudely and can’t find solution for me. Been with fido for 5 years and so disappointed with there customer solution specialist.
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Nunya Biznez
(@GwapogiTalaga) reported
@Fidomobile also, your "live chat" keeps booting is out whenever we try to access it. I'm glad we're switching. You're a bad joke.
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Juliette Robert
(@julsthetrex) reported
@Fidomobile wait time to talk to an agent is between 1h30 ans 2h15?! Please help me, it's my second time calling today...