Fido Outage Report
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
-
Internet (44%)
-
Phone (44%)
-
E-mail (6%)
-
Wi-fi (3%)
-
Total Blackout (1%)
-
TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
LifestyleDigs
(@TheLifestyleDig) reported
@tamcos71 @Fidomobile @FidoSolutions Oh man that sucks! My roaming is off too. Fido credited back my money because they couldn't prove I was down in the states on calls and texts and using data. I rarely touch my phone when I'm outside Canada. Can you ask them for the proof you were on your phone?
-
Thomas Tranter
(@Code_Monkey13) reported
@Fidomobile my once 30GB for $60 plan was once again increased in price without warning or notification. My plan is now $79 - though in march the a 30gb plan advertised for $65 with credits. I thought the whole merger w/your parent company and shaw supposed to drive down prices
-
Saikumar Kambhampati
(@SaikumarKambha1) reported
@Fidomobile I made a call today on April 15th and they said that it will be removed from next month. It’s really bad on the customer service. Totally unhappy. Thank you for the services .
-
LifestyleDigs
(@TheLifestyleDig) reported
What the hell @Fidomobile @FidoSolutions? I just got $60 in US fees on my phone bill when the last time I used my phone in the states was in 2020? Not only do I refuse to pay that but I'm going to cancel my account after more than 10 years with you. This is bullshit!
-
Frank Michlick
(@fmichlick) reported
@Fidomobile The funny thing is that "Chris" transferred me to technical support after I told him it's not a technical issue.
-
Zakaria Nadir
(@ZacNadir) reported
@Fidomobile Unable to sign in to my account after I enabled mfa! Please assist!
-
Acyl Adoum Manany
(@AcylManany) reported
The price of the worse telecom company in Canada goes to @Fidomobile your lack of customer service and of professionalism is disappointing.
-
Ankit Agrawal
(@AnkitAg54056376) reported
@FidoSolutions @Fidomobile has worst customer service, First they started overcharging me, after spending hours with them, they agreed to correct their issue but only after 2 months, so for next 2 months I will be overcharged, and after that they will correct that.
-
Danny
(@languishingdog) reported
Had some terrible customer service just now with #fido aka #rogers. Customer service literally named called me and then ended the chat unilaterally LOL! WORST customer service I've experienced by a mile!! I have the logs if interested @Fidomobile @Rogers
-
Isabelle 🇨🇦
(@DesignIsabelle) reported
I just learned that @Fidomobile will be waiving all data overages ( in Quebec ) that happened during the multi day power outage we had because of the ice storm. Well done 🙌🏻 Fido
-
Atian
(@atiiaan) reported
@Fidomobile I've been experiencing the worst customer service since I've added a new line to my account. Fido agent makes a mistake and I'm the one who has to be on phone/chat with them for few hours just to fix his one mistake! It's been more than 2 months
-
Saikumar Kambhampati
(@SaikumarKambha1) reported
@Fidomobile I made a call again on April 15th right after 2 months. And they said that they will remove the protection from next month after taking my bucks. Which is not good really unhappy with the service. [2]
-
Stanley+Starbucks
(@zhangami) reported
@Fidomobile @FidoSolutions NO FIDO!! Fido promised giving me 5G more data without extra charge, while changed my plan with higher rates, without informing me, charged me $50 more every month. I am new customer since January, this is really disappointing. Will change provider.
-
starktony97560
(@SYEDNAQVI007) reported
@Fidomobile @FidoSolutions Why My account application is not working, when i need my 5 extra data hours at that time application will not work but when it comes to bill payment then it will work why thé hypocrisy ?
-
Vignesh R
(@vignesh22jan) reported
@Fidomobile - I returned my Home internet router on 24/03/2023, but i got an email today saying that the equipment is not yet received. I have a copy of the Canada post recipe. Can you help.
-
Random Nomad
(@RandomNomadilh) reported
@Fidomobile hi. I need to cancel a mobile connection. How to do that?
-
nyssa m
(@nyss22) reported
@NAVJOTK68464322 @Fidomobile @FidoSolutions I'm never one to resort to complaining online but I am disgusted with fidos billing practices. I have been a loyal customer for 20+ years and suddenly a late payment is hit with $2 daily interest. Loyalty means nothing to this company.
-
Avantika Dora
(@lildorry) reported
@Fidomobile @RogersHelps @ONconsumer I’m an international student that came in December and is struggling with finances.I’m being wrongfully charged $500 for international calling which were done in 2 months and charged altogether. I’m in no capacity to pay these charges. Help me
-
timelapse
(@timelapse001) reported
@Bell @RogersMobileCa @Fidomobile are down again! What’s going on?! #internetdown 👎🏼
-
Vivian Krause 🇨🇦🍁🇺🇦🌻🇨🇦
(@FairQuestions) reported
@Fidomobile Hi, I need to speak to a real person at FIDO. Any chance you can help? I’ve tried this # 1-888-288-2106. I can’t seem to get to speak to a person at that number. Maybe I’m missing something?
-
Paul Bhatia Realtor
(@RealtorBhatia) reported
@Fidomobile …. It’s been close to a month after the Internet a/c been closed but still to receive a return Label in the email , even after the second call to customer service.Instead received Bill for the closed account.
-
Crow - Doing Commissions
(@TheCrowMaiden) reported
@Fidomobile Considering you guys email me for every other little thing that happens, I find it poor business practice that your only notification that my base fee would be going up $2 was ONE message on ONE bill in February, with no other reminder or communication.
-
ELY ABITBOL
(@ELYABITBOL) reported
I will be sure to let everyone know about my terrible experience with @Fidomobile . I cannot recommend your services to anyone based on this experience.
-
Frank Michlick
(@fmichlick) reported
So now @Fidomobile support tells me that blocking international and long distance calls doesn't block calls to the US an Mexico, even though the previous support agent placing the block forgot to mention that.
-
Katrina Prescott
(@prescottkatrina) reported
been with fido for over a decade and am being pushed to my limit trying to get answers via customer service as they can't seem to actually heed my words and understand the issue. what happened #fido you used to be great! @FidoSolutions @Fidomobile
-
ELY ABITBOL
(@ELYABITBOL) reported
@Fidomobile I was promised a certain rate, but instead, I have been paying much more than I was told at the store The fact that you have been overcharging me for months is unacceptable. I trusted your company to provide me with honest services,I feel like I have been let down
-
ELY ABITBOL
(@ELYABITBOL) reported
I would appreciate if you could refund the extra amount that I have been charged,ensure that my future bills reflect the agreed-upon rate. Furthermore, I would like to express my disappointment with your company by leaving a very bad review online. @Fidomobile
-
Tammy H
(@tamcos71) reported
@KarenWenLin @Fidomobile They also charge for roaming when your roaming is turned off in another country. Apparently WE have to call them to opt out. Huh? Never had to do that with other companies. Brutal.
-
MrNagra
(@grizzlyJattt) reported
@NAVJOTK68464322 @Fidomobile @FidoSolutions yes same here talk to 4 different people but no resolution . Scaming and ripping off people.
-
Synthetic Animals
(@moodyangela) reported
Wtf My Fido bill increased without any notice @Fidomobile why would you change my amount for the second time in less than a year? And with zero notice?