Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (42%)
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Total Blackout (7%)
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E-mail (3%)
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Wi-fi (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Burnaby, Etobicoke, Vancouver, Toronto, Langley, Surrey, Brampton, Mississauga, Kingston, Ottawa, Sault Ste. Marie, Scarborough, Barrie, Guelph and Napanee.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
Phone | |
| Etobicoke |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Burnaby |
Phone | |
| Langley |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Here2complain
(@Here2c0mplain) reported
@Fidomobile Why arent my apps working. Is the internet down?
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Ruchin Samani
(@Ruchin_Samani) reported
@Fidomobile Is there any deal on iphone 14 pro for zero down. I am willing to switch to Fido but looking for a right deal
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KblMumOfFour
(@kblmumof4) reported
Told I can change my modem at a Rogers location only to be told that they don't have any modems to swap and I have to call support. @Fidomobile and @Rogers need to get their acts together. @RogersHelps
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David Roper
(@davidcroper) reported
@TELUSsupport Why wasn't @Fidomobile affected by the power outage in Coquitlam last night but @TELUS was? Is #Rogers more reliable?
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dhruv sharma
(@lovingsam) reported
Please be advised dont use @Fidomobile as your mobile service provider. They fool you quite nicely and then charge you 500 dollars extra for no reason, then you decide to quit with fido and then they would call you back after 1 month giving you great deals to come back to them
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i love a big leaf
(@joaospasteis) reported
Hey @Rogers / @Fidomobile, are you going to pay my @TELUS phone bill this month for all the data charges since your internet has been down in my area for TWO days? Absolutely ridiculous!!!
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Chamyong
(@Rawch18) reported
@FidoSolutions @Fidomobile When will service be restored, still down since yesterday morning. Got an email saying that it was repaired this morning but it's not. Spoke with tech support 3 times which hasn't helped.
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KaeliTheKool
(@KaeliTheKool) reported
After 20 years as a @Fidomobile customer, I left today for @RogersMobileCa (which I realize is the same company). September 26, 2002-December 28, 2022.
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Chirag Maheshwari
(@Chiraggun) reported
@Fidomobile Hello Customer executive has given me the plan and in that plan he offered $ 10 credit for 15 months but in contract nothing mentioned about credits and its been twice that happened executive telling some thing and not mentioning in contract.
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🌺 R O H Z A L E E 🌺
(@RohzaleeJ) reported
@Fidomobile why would you send me my bill on Christmas Eve. So rude !
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Wingli
(@Dicas__t) reported
@Fidomobile why is my home internet not working
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i love a big leaf
(@joaospasteis) reported
Three days without Internet now, data charges galore, @Rogers @Fidomobile what the hell is the deal? I’m sending you my phone bill this month, maybe you can use some of that allotted money you supposedly invested in your network after this summer to pay it for me
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Tali
(@TaliChoice) reported
@Fidomobile all weekend my internet isn’t working properly and am tired of this horrible service. First thing tomorrow I will find a new service provider
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Raj S Joshi
(@Rajjosh98715283) reported
@Fidomobile extremely unsatisfied with the service given by fido, They dont listen to customer problem . Big mistake to be a fido customer, there are better plans with other carriers and much good customer service.
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Doug Chau
(@doug_chau) reported
@Fidomobile Awful experience as a first-time customer. Never received my referral bonus despite being approved with confirmation email as proof. Customer support was entirely unhelpful as they are now unable to locate the referral. Complete waste of time.
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Lori Catalano
(@Loricatalano04) reported
@Fidomobile Getting multiple scam calls again today .. between 2:47 and 3:07 they called 5 times. Is there anything we can do?? Can’t turn the phone off!! It’s becoming a very frequent issue…
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Chirag Maheshwari
(@Chiraggun) reported
@FidoSolutions @Fidomobile Customer executive is telling we cant mention this in contract , this is not the service that is expected from FIDO., please check and revert.
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Alan
(@dubby34) reported
@Fidomobile Signed up for a deal with your winback team for $30/MTH. Got my first bill and it's $104!!! Now I remembered why I left in the first place and regret signing up again with fido. Your customer support is non-existent and reps are sleezy liars #fido #fidomobile
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JaeDion
(@JaeDion_) reported
@Fidomobile Your Internet is trash, I'm always having connection problems since I've been with you guys, and I'm going to find a new provider.
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Kalula.
(@kajeuhxaa) reported
@JesseOrmonde @Fidomobile Send a message request to Kelvin_limit on Instagram he can be able to help you with this just the way he did for me earlier today.
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Koko
(@kokolattt) reported
@Fidomobile Hi Fido, the recolution started on September 16th, I made some calls to connect my father kn law on September 24 th. You never gave me the credit and your agents and supervisors refuse to do so saying it was for after September 28. This is deceiving your customers! #fidoiran
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Amal J
(@Amal8710) reported
I need that 55GB plan for $30.....I've been a lifetime customer! Can't be waiting on hold for this. Life goes on! I have multiple plans @FIDOAlliance @Fidomobile @FidoSolutions Send help asap!!
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Ruchi Jain
(@ruchijain_15) reported
@Fidomobile I was trying to port my number for past 3 days. Not a single customer service person was able to help me out. I am just being transferred form one department to other. And now they are saying. Even though my number is not ported, I have to pay? Why? Worst service ever
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Matt
(@mattyplumbz) reported
@Fidomobile I’ve been waiting 2.5 months for the new iPhone. You cannot treat your customers this way. This is not good business
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Raj S Joshi
(@Rajjosh98715283) reported
@Fidomobile extremely unsatisfied with the service given by fido, They dont listen to customer problem . Big mistake to be a fido customer, there are better plans with other carriers and much good customer service.
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Urja
(@urjajain2) reported
Hi Fido, I have been charged $68 unnecessarily for making international calls when my plan includes 1000 mins of free international calling. I called your customer care but they have been of no use and very rude. PLEASE HELP! @Fidomobile @FidoSolutions
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Umran K
(@UmranK10) reported
@Fidomobile Can u pls explain to me why I had to waste 1 hr of my time to get the credit on my acc refunded? You've been sitting on the credit for 2 months! What wld happen if a customer doesn't pay their bill for 2 months?
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Meet
(@meet797) reported
@FidoSolutions Got new phone from @BestBuyCanada as i was existing customer of @Fidomobile the plan discount agreed on 26 Dec was suddenly changed to no discount on 27 Dec, got an email stating that. What is this fake and scam you are running trying to lure customers bad practice
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Sarah Oliver
(@funfancytime) reported
@Fidomobile I tried to call your customer service but there’s a 2+ hour wait? I’m receiving Toni calls every 10 mins. Please help.
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Lori Catalano
(@Loricatalano04) reported
@FidoSolutions @Fidomobile it’s now been 15 calls since 2:47pm… I’m trying to work, have an ailing parent and it’s the snow storm “of a generation”.. absolutely no way you can help? This is horrendous. I have the numbers…