Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (53%)
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Internet (32%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Harold Freiter
(@freiterh) reported
Hey @Fidomobile - wanted to let you know that it is a #bushleague move making us pay a $45 ‘connection’ fee to renew our contract after being a loyal customer for close to 10 years.
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Nicolas Camargo
(@NicolasCamargoG) reported
@virginmobilecan is about to win the prize for the worst customer service this Eastern Monday. 10 hours trying to restore my account and talked with 4 representatives so far. Better go to @Fidomobile
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shannon white
(@canadageekgirl) reported
Today I had a good service call with @Fidomobile
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Rishi Bhasin
(@rishionweb) reported
Pathetic customer service from @Fidomobile. It has been more than 2 weeks and they failed to ship my wife's new SIM because of incorrect address. After multiple call backs still there has been no progress. This is when she is transitioning from Telus to @Fidomobile. Sad
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ivreg
(@ivregress) reported
@Fidomobile @The519 (2) Called the techincal service and the operator in service was just rude and indifferent. Said he can't do anything and transfered me again to customer again, and guess what? I waited for ONE HOUR AND THERE IS NO RESPONSE!!! Will NEVER USE FIDO AGAIN
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Steve W.
(@sjwelsh19) reported
@Fidomobile @FidoSolutions your customer service is the biggest piece of **** and waste of time I think I’ve ever experience. You are a telephone company who’s lines can’t hold who calls without disconnecting customers. You have called me 107 times in the last 4 months.
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raneem hammadh
(@nemo_rah2) reported
I have no Internet since morning. I tried to talk with the customer service ,and every one sent me to another presintve with no luck. @Fidomobile need help .I got an appointment for tomorrow , but I didn't get the confirmation massage .
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SAndhu SAab
(@navdeepsandhu87) reported
@Fidomobile agent debra declined my request for manager this is the interaction id i1636167032... super rude agent and hung up the call on me
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Pablo Benitez
(@PBenitez77) reported
Dear @Fidomobile always remember your customers come 1st and your customer service should listen and try resolve the situation instead of saying No No No
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Nimish Shukla
(@nbshukla) reported
@Fidomobile Need help in setting up a service. Call centers are not able to help.
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Ryoh A
(@ryoha) reported
@andrewloverock @Fidomobile Haha. The agent was making fun of Shaw/Freedom as “not our competitor” and how terrible their network is. You’d think they’d at least attempt to give me a half decent deal.
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T
(@ctaiariol) reported
Hey @Fidomobile @FidoSolutions... Bell offered me my exact phone plan for 20$ less... what can you do to keep me as a customer?
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kasek
(@kasekesy) reported
@Fidomobile when are you going to fix the reception issues near 72 and 148 in Newton? I have complained numerous times over the last 2 years. Always told its my 📱 but never given a new one with warranty. Lte doesn’t work, constant dropped calls.
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@BrayFreer
(@brayfreer) reported
@Fidomobile help! My modem stopped working... no wifi network at ALL and unplugging the modem doesn’t help
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Ebbie 😬🤷
(@elisedubois) reported
Hey yo @Fidomobile, nothing to say about this? You won't even aknoledge you goofed up real bad on this one?
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ivreg
(@ivregress) reported
@Fidomobile @The519 VERY disappointed with the POOR customer service!!! Need to move so ask Fido to transfer internet to the new address. NOT working after moving in, called the technician, was told that an onsite appointment is needed. Booked an appointment and the technician NEVER CAME!
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Susie
(@smileplse1) reported
@Fidomobile I don't think spinning the wheel for free candy or a year of service is legit. Haven't won anything. My odds are better at the #CNE
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Bill Lukawy
(@bill_lukawy) reported
@Fidomobile part 2 of ? My cell is 5875859430 can't log in to see tablet# Never had service, don't know why. Doing something wrong? Says to put activation code or scan QR code. No clue what is going on
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Bill Lukawy
(@bill_lukawy) reported
@Fidomobile finally read your reply. Asked a question a while ago. Forgot about it. Question. "I have owned a pre-owned iPad for months. I pay for a 4 GB data plan each month, never used it. Been 5 months, no data ever. Never seen a sim. Paying monthly for nothing
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shannon white
(@canadageekgirl) reported
worst customer assistance I have ever received from @Fidomobile ever
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It was A GAY all along
(@mattie_rush) reported
@Fidomobile Wish you wish change the hours of operation automated message says Customer Service is open Monday to Friday 8a-9pm HOWEVER that is followed by with “our offices are currently closed...” ZERO of your options fulfill my need so it’s essential to speak with a rep.
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ivreg
(@ivregress) reported
@Fidomobile @FidoSolutions (2) Called the techincal service and the operator in service was just rude and indifferent. Said he can't do anything and transfered me again to customer again, and guess what? I waited for ONE HOUR AND THERE IS NO RESPONSE!!! Will NEVER USE FIDO AGAIN
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It was A GAY all along
(@mattie_rush) reported
@Fidomobile Automated message says your customer service is open Monday to Fridays from 8am until 9pm. This however is followed by another message saying the offices are closed. It’s 8:18am ZERO of the automated messages fulfill my need. Can someone reach out for a fix. Thanks.
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BMG Automotive - Brendan Grant
(@BMGAuto) reported
@Fidomobile hey no reception in my home, near the US border. White Rock BC. Never have this issue. Please help.
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Joe
(@joe_luca2003) reported
@StephaniesFunny @Rogers Are you serious? They did that to your Dad? Not cool #Rogers . We switched to @Fidomobile last year but all these companies have similar operating procedures to lure you in and then offer you poor service afterwards
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ivreg
(@ivregress) reported
@Fidomobile @FidoSolutions VERY disappointed with the POOR customer service!!! Need to move so ask Fido to transfer internet to the new address. NOT working after moving in, called the technician, was told that an onsite appointment is needed. Booked an appointment and the technician NEVER CAME!
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JBP
(@Jay_Perisic) reported
@ctaiariol @Fidomobile @FidoSolutions That’s bullshit there’s always room and adjustments to be made to keep a customer happy.... clearly they don’t want your business so bring it else where
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Meg Schmidt (she/her)
(@smilingmegs) reported
@Fidomobile is there an outage in Kitchener Ontario right now? Postal code N2G 1V8. Tried unplugging and plugging the modem back in. Says secure but not connected
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neo,n
(@Neon_negro) reported
@Fidomobile @FidoSolutions "continue", please. Fido has the worst customer service I've experienced, hands down. Anyone with self respect should avoid your company.
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Zain Rao
(@ZainRaoYT) reported
@Fidomobile @FidoSolutions please fix your damn app. I can’t activate my 5 hours of data and I’m losing money by the minute. So unreliable for the past 2 weeks god dammit.