Fido service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.

City	Problem Type	Report Time
London	Internet	12 days ago
Deep River	Phone	12 days ago
Ottawa	E-mail	13 days ago
St. Catharines	E-mail	17 days ago
Vancouver	Internet	17 days ago
Toronto	Phone	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gurpreet Dhalla (@DhallaGurpreet) reported 2 minutes ago

  Many Rogers and Fido wireless customers are being impacted by a countrywide cellular service outage and have been left unable to make calls, send text message or use mobile data. @Rogers @Fidomobile

• 
  Edizon (@emsobrepena) reported 5 minutes ago

  @Fidomobile unbelievable, there are network interruption and you didn’t even warn us.

• 
  Kane Army DSZ (@DeepTakkar3) reported 6 minutes ago

  @Fidomobile Teach your customer service on how to talk to your damn customers. Ridiculous and a minus 5 for your that aspect and hopefully you fix that damn outage. Just because of your issues, missing on so many urgent calls. Pay so much than others and yet get to suffer.

• 
  Kevin (@KevinCYVR) reported 8 minutes ago

  @Fidomobile Hi, are there issues with the network? My family's Fido phones are all not registering onto the Fido network in Vancouver, BC.

• 
  LifeLoveVancouver (@LifeLoveVancou1) reported 9 minutes ago

  @TELUS any takers on fido customers who wants to leave @Fidomobile @Rogers after their network is down for more than 12 hours?

• 
  Gsargent (@ggsargent) reported 10 minutes ago

  @Fidomobile hey Fido, your cell service is down at Derry Road and Winston Churchill in Mississauga. Unreliable all morning

• 
  Silena (@SMARADIO) reported 11 minutes ago

  Hey @Fidomobile any reason why my service could be not working on my mobile phone?

• 
  Otherwise known as Urge Overkill (@_MoodControl_) reported 12 minutes ago

  Hi @FidoSolutions @Fidomobile is there an outage with your network? I am not getting a #FIDO signal. Let me know as soon as possible. Thx.

• 
  SNOWY (@SnowyChops) reported 12 minutes ago

  @Fidomobile I have no service?

• 
  Hunar malik (@HunarMalik) reported 12 minutes ago

  @legitmarino @Fidomobile @Fidomobile is a unbelievable! They didn’t even acknowledge this outage on their social platforms. I have 3 lines with FIDO and none of it has coverage. I’m too devastated at this time.

• 
  Hunar malik (@HunarMalik) reported 12 minutes ago

  @Fidomobile is unbelievable! You didn’t even acknowledge this outage on your social platforms. I have 3 lines with FIDO and none of it has coverage. I’m too devastated at this time.

• 
  Sarah (@QuesnelleS) reported 17 minutes ago

  @Fidomobile @FidoSolutions when is this “minor” outage thats effecting millions nationwide and has been going on for almost 12 hours going to be resolved?

• 
  Rajan (@Rajan_GOhm) reported 20 minutes ago

  Yo @Fidomobile when are you guys going to resolve your Service Outage today?

• 
  Andy (@randompplad) reported 27 minutes ago

  @Fidomobile how much longer will the outage last? Never experienced such a long outage

• 
  kyle (@prutang840) reported 27 minutes ago

  @Fidomobile cmon fido I wanna use my phone. Where's my discount for this interruption??? What if my kids school had a emergency. Fml

• 
  Sandeep Kumar (@sanstruck99) reported 30 minutes ago

  @Fidomobile I am facing the network issue from almost 1 hr now on the phone service. Can anyone from support team will update if there is any network outage?

• 
  Anna Reyes (@Reyesnna) reported 32 minutes ago

  @Fidomobile is the Fido down? I can’t seem to be getting my network working.

• 
  Haig Sakouyan (@haigtweets) reported 35 minutes ago from North Vancouver, British Columbia

  @Fidomobile What's up with the outage??

• 
  Avin Jayasuriya (@jayasuirya) reported 38 minutes ago from London, Ontario

  @Fidomobile @Rogers There is an outage, Canada wide, for both Fido and Rogers. Estimated time of return: 5pm EST.

• 
  cleavon (@mr_francis17) reported 40 minutes ago

  @royce_rebs @Fidomobile I feel your pain my phone is not working at all no network service at all

• 
  Touching (@wearetouching) reported 43 minutes ago

  Hey @Fidomobile @FidoSolutions. Ive been without cell service for 4 days now. I’ve been on hold for over an hour. Your website login isn’t working - believe me, I’ve tried EVERYTHING. Can someone please reach out?

• 
  lisa (@lisaeoxox) reported 44 minutes ago

  **** @Fidomobile I paid $530 bill a month and a half ago to turn my phone back on and they shut it off again today because I owe 250.00. How i owe that in a month and a half is beyond me. Time to go to a different company

• 
  Cindy (@CiViiLy) reported 45 minutes ago

  Just realized my cellphone service is down. WTF @Fidomobile?!!! Apparently service has been down for 8+ hrs. 😳😳😳

• 
  La pioche (@Ogupd) reported 48 minutes ago

  @Fidomobile fix up

• 
  M S _ Canada 1st (@lupdincampulung) reported 52 minutes ago

  @Fidomobile no service

• 
  LifeLoveVancouver (@LifeLoveVancou1) reported 52 minutes ago

  @CRTCeng please speak with @Fidomobile and @Rogers as both of their networks are down for more than 12 hours. #monopoly #fidodown

• 
  🇬🇧RaymondScott🇨🇦 (@rjscott94) reported 52 minutes ago

  @Fidomobile better give the customers something for this crap!

• 
  ARIES SZN ⚡️ (@Itskeyshh) reported 56 minutes ago

  Haven’t had service alllllll day @Fidomobile 🙄

• 
  Winston (@vinzirew) reported 1 hour ago

  @Fidomobile what is going on FIDO is down since this morning

• 
  Tess (@iamtesya) reported 1 hour ago

  @Fidomobile is there a system failure with Fido today? My phone says no service..