Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	8 days ago
Deep River	Phone	8 days ago
Ottawa	E-mail	9 days ago
St. Catharines	E-mail	13 days ago
Vancouver	Internet	13 days ago
Toronto	Phone	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Max Kuri (@DragomaxCanada) reported 3 minutes ago

  @Fidomobile @LidoPimienta @WitchProphet Fix the phones

• 
  Ryan Choudhury (@ryanch0udhury) reported 9 minutes ago

  @FidoSolutions @Fidomobile So how much longer is a this outage going to last? Haven’t we all shown enough patience? It’s been more than a full working day!

• 
  🇨🇦Tabby Girl Steph🇨🇦😷✌️ (@BurmeseTornado) reported 11 minutes ago

  @MeanGirlGremlin @Rogers @Fidomobile Rogers sucks as usual. 😜

• 
  Машонка Медвежонка 2.0 (@shura_moscow) reported 17 minutes ago

  @FidoSolutions @Fidomobile Yes sure. Don’t tell us.. Canadian wireless is the most expansive in the world.. I guess we should have more companies providing us service , not jus one Rogers and bell. Then you will be more responsible and way cheaper.

• 
  Ria Renouf (@riarenouf) reported 17 minutes ago

  UPDATE: @RogersHelps has put out a statement re: @Fidomobile and @Rogers national outages and says that the root cause of the outage involves a recent Ericsson software update that affected a piece of equipment in the central part of the wireless network.

• 
  Машонка Медвежонка 2.0 (@shura_moscow) reported 20 minutes ago

  @MrsTtheECE1 @FidoSolutions @Fidomobile Agreee. I have no service a whole day since 6 AM in Vancouver. Any credits apply? Or you are going to charge us as a whole day of service as always?

• 
  Half-Vaccinated Raptor Borealis 🇨🇦🇮🇱 (@RaptorBorealis) reported 21 minutes ago

  @ShamusMcfamous @AboutRogers @Fidomobile If they upgraded the active core, they probably did the same with the standby nodes. There's probably a bug in the upgrade (CPU overload etc), so the redundancy wouldn't help much. Just my guess, but it's possible - the timing suggests something like that.

• 
  PRANAV PANDEY (@pranpandey) reported 21 minutes ago

  @Rogers @Fidomobile no network since morning.. Its a ****** service..Considering the amount of money you guys take..

• 
  Dhruv (@Dhruv2b) reported 23 minutes ago

  @Fidomobile I do not have network tower with my cellular services since morning! By when is it expected to be resolved?

• 
  Felipe Guerra (@Fewarc) reported 25 minutes ago

  Does someone know from what time @Fidomobile has been down today?

• 
  Mississauga City Hall Is Corrupt (@MeanGirlGremlin) reported 26 minutes ago

  @BurmeseTornado @Rogers @Fidomobile I've been with fido for over two decades, and it's been great for me -- never had a problem...until today. But this is close to the worst period for me to be without service.

• 
  Alicia K (@Alicia__K) reported 27 minutes ago

  @Fidomobile @FidoSolutions when will my service be restored!? “Intermittent” I haven’t been able to call, text or use data since 7am. With no “breaks”. That’s not intermittent. No regular updates, no estimate time & no access to my data has been a huge inconvenience.

• 
  KayEl_Naushera (@KayEl_Naushera) reported 28 minutes ago

  @FidoSolutions @Fidomobile Your apologies should include compensation for business loss. Rogers/Fido is "the WORST Telecom Nework I have ever come accross. You must assure zero billing for this month owing to deficiency in service and loss to customers.

• 
  bala (@balaramkakkat) reported 29 minutes ago

  @FidoSolutions @Fidomobile Been patient all day. Is there an update for service interruption? This is getting frustrating. Whole work day without network is not something I wish to deal with on a Monday! Better get compensated for this.

• 
  Ina (@smellychickpea) reported 36 minutes ago

  @FidoSolutions @Fidomobile It's been almost 24hrs of people not being able to make crucial medical, work, and family phonecalls. I hope you are going to reimburse everyone for the inconvenience. People are paying you for this service. 😒

• 
  Vanessa🦋 (@nessieswiftie) reported 37 minutes ago

  So, uh, hey @Fidomobile and @Rogers... how’s the service repair coming along? It’s a little concerning that your system has been down for so long.

• 
  Melanie (@melanieelove) reported 37 minutes ago

  how are you going to compensate people for this **** @Fidomobile @FidoSolutions??? I work from home and need to call my clients so therefore, lost an entire day of work. such bullshit for how much you charge me a month

• 
  KayEl_Naushera (@KayEl_Naushera) reported 41 minutes ago

  @Fidomobile Zero connection since last night... Canada's no.1 telecom network seems to be the worst in the world

• 
  Chicken Friday (@chicken_friday) reported 42 minutes ago

  @FidoSolutions @Fidomobile @Fidomobile I rely on mobile phone and data for my daily work and I'm force to take a day off today thanks to the unprecedented interruption on the network...I understand your difficulty but who's paying for my lost income today?

• 
  Chrissy (@Christi34075883) reported 43 minutes ago

  @Fidomobile still “no service” #fidodown I’m so stress out can’t connect to anyone no phone, no data. We deserve compensation 😡😡😡😡

• 
  KayEl_Naushera (@KayEl_Naushera) reported 48 minutes ago

  @Fidomobile Rogers/ Fido must compensate me for loss of business and deficiency in service.

• 
  tapasya (@tapasya_in) reported 48 minutes ago

  @Fidomobile @MrsTtheECE1 @Fidomobile any update??? Still “no service”

• 
  Danielle Spadafora (@d_spadafora) reported 49 minutes ago

  @Fidomobile I’ve had no service all day. With most of us working from home this is unacceptable. Do better. 🙄

• 
  Ayaz Abdullah (@TheAYAZ_) reported 50 minutes ago from Guelph, Ontario

  @FidoSolutions @Fidomobile Poor service , u guys , intentionally not sending bill shock sms or email to customers and was overcharging customers. This is Karma...

• 
  Laurent Dussolier (@wavemotioninco1) reported 51 minutes ago

  @FidoSolutions @Fidomobile System is still down

• 
  Daniel Lak (@yeti2yeti) reported 51 minutes ago

  Thanks @Fidomobile and parent company @RogersHelps for preventing my doctor and I from speaking in a long scheduled consultation. Not life threatening but not what I wanted at a time like this. Your absence of service has been costly indeed to our society.

• 
  Yesh (@_yesh) reported 55 minutes ago

  @FidoSolutions @Fidomobile More than 12hrs no service... No calls, sms and data. Did you try restarting all your network routers yet?

• 
  Gold🇨🇩 (@GoldrineMbombo) reported 58 minutes ago

  @Fidomobile @FidoSolutions I need some sort of compensation for this! It’s 1600hrs and I still don’t have service. Why?!

• 
  Shawn Coverini (@CoveriniShawn) reported 59 minutes ago

  @trrrevor @Fidomobile @Rogers Same would apply for Virgini mobile if bell goes down

• 
  Bob Sumner: Views are mostly of mountains. (@Newsbob) reported 59 minutes ago

  @johnnystyles @Rogers @Fidomobile What happens when you cross a cell phone with a skunk? You get stinky service. #yyc #dadjokes