Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	9 days ago
Deep River	Phone	9 days ago
Ottawa	E-mail	10 days ago
St. Catharines	E-mail	13 days ago
Vancouver	Internet	14 days ago
Toronto	Phone	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samwise the Slutty (@SamwiseofTO) reported 4 minutes ago

  @Intissardjn @FidoSolutions @Fidomobile Agree. It's extremely misleading. I haven't had cell service since Thursday.

• 
  gus🎈 (@tint1n) reported 4 minutes ago

  @FidoSolutions @Fidomobile My home internet has been down for an hour and a half again, send help!

• 
  Sanjeev (@sanjeevskartha) reported 8 minutes ago

  @Fidomobile Don Mills and Steeles area - No home internet yet, it's been 3 days now. Can't reach your customer care or technical support either. This is just horrible service Fido. And I've restarted my modem many many times, so please don't ask me that again.

• 
  G-Funk (@GarethMurano) reported 9 minutes ago

  @FidoSolutions @Fidomobile My phone is cutting out multiple times per hour. This is UNBEARABLE! I can't access my work apps without service leading to lost wages!!!!

• 
  η (@nadssshans) reported 10 minutes ago

  @FidoSolutions @Fidomobile my home internet has been down for 3 days!!! When will it be fixed?!

• 
  Gregorio Anselmo (@GregorioAnselm1) reported 10 minutes ago

  @Fidomobile Do them gladly since no one is inconvenienced or exert a little effort like lifting a finger to finish them. A satisfied customer is a blessing to the company!!! A meticulous, whining employee is a burden 2 the company, the manager not knowing what foolish deed she is about to do

• 
  NICKI IS COMING💥 (@arinxnicki) reported 13 minutes ago

  @Fidomobile @FidoSolutions We had issues with Fido, we had no internet services and anything for 2 days, I need something from you that can compensate. It was too difficult, was not able to contact anyone and my family.

• 
  Peter Hickman 🏳️‍🌈🇨🇦 (@Pjhvan) reported 13 minutes ago

  @Fidomobile please tell us where in Vancouver mobile net access is limited / down .. it’s affecting gig workers unable to get orders / make deliveries … Uber Lyft INSTACART doordash all effected

• 
  LenninCruz (@Kerradon) reported 15 minutes ago

  @Fidomobile day 4 and still no cellular service. When will it be backed up and running?

• 
  A Z (@Azmian2022) reported 19 minutes ago

  @Fidomobile I need to be compensated for my loss over the weekend I lost $450 because I couldn’t get through to my customer on time and they all was a emergency job. This is unacceptable. Just got off the phone with Fido and they only gonna credit $3 dollars are you serious ?

• 
  Ka Mak (@KaMak719) reported 19 minutes ago

  @Rogers @Fidomobile crediting us for just Friday when it was limited service for 3, is blatantly ignoring fault and the disruption it caused for many businesses and individuals. Late communication and still drop the ball, irony for a telecommunication company.

• 
  April Bahar (@AprilBahar) reported 20 minutes ago

  Why does my phone still have only 2 bars cell signal? Living in an urban center, I expect this to be resolved by now. @AboutRogers @Fidomobile #rogersoutage #rogersoutrage

• 
  i arch (@iad_arch) reported 21 minutes ago

  @FidoSolutions @Fidomobile Day 4 and still no network connection on my phone in Ottawa!! Incredibly frustrating!

• 
  Stinger.eth (@stinger_7_) reported 22 minutes ago

  Hi @Bell, My family & I are seriously considering switching our landline phone, television, internet, and two mobile phone plans away from @Rogers & @Fidomobile due to their continuously bad service and lack of accountability. Kindly slide into my DMs if you can help, thanks!

• 
  Henri "JiaJia" Lam 林國賢 (@jiajiawriter) reported 23 minutes ago

  Just switched to @koodo after 3 days of unreliable service by @Rogers @Fidomobile. Enough is enough. #rogersoutage #rogersoutrage #rogers

• 
  Bonnie Lee (@stitchlady) reported 30 minutes ago

  @MarkMah98975156 @RogersHelps @Fidomobile I was down 17 hours. Didn’t come back on until 10 pm Friday and then all day Saturday and Sunday ignite tv was freezing and sound cutting out. Seems to get worse as the day goes on!!

• 
  Eva Chivite Perez (@chivite_eva) reported 32 minutes ago

  @FidoSolutions @Fidomobile F***….over 5hrs and no internet service

• 
  Sathya (@Sathya90850735) reported 34 minutes ago

  @Fidomobile How much. And what is the compensation for the outage that recently happened? Our entrie day of work got interrupted..

• 
  the_desi_girl (@thepardesigirl) reported 38 minutes ago

  @Fidomobile hi team, I have been using Fido for ~3 months now. I have been getting flaky network ever since. I waited long enough to know that this is a persistent problem. Can someone please contact me on DM to assist me further with this?

• 
  Banks (@banksofCalgary) reported 39 minutes ago

  @Fidomobile is still not working 😡😡😡🚨🚨

• 
  hartphil (@hartphil20) reported 42 minutes ago

  @FidoSolutions @Fidomobile hi Fido I just lost cellular service in Ottawa south, internet is choppy! Why?

• 
  juventus (@Roland72302958) reported 48 minutes ago

  @Fidomobile Not only did they disrupt service the byop plan they just increased the payments

• 
  ededwee (@weeweewong) reported 49 minutes ago

  @Fidomobile I had to factory reset my iPhone to get back on the network. It was a lot of hassle as I lost a lot of data.

• 
  Chandu (@Chandu89378609) reported 52 minutes ago

  3rd continuous day without fido network at-least for calls. Very disappointed @Fidomobile

• 
  DMak (@DMak604) reported 53 minutes ago

  @FidoSolutions @Fidomobile still internment connection problem in Richmond BC! Customer service is closed on the weekend. After such ridiculous outage, customer service should work extended hours to answer questions! #Rogersdown #Fidodown #unacceptable

• 
  WTFisgoingon (@WTFisG0ing0n16) reported 53 minutes ago

  @FidoSolutions @Fidomobile I wonder if we will get another $2 credit for our day outage.

• 
  Mahmut Şağban (@MahmutSagban) reported 53 minutes ago

  @Fidomobile Regarding 8th July you are saying that my account be credited one day. How about the financial loss the interruption caused? That day I could not work&receive any order for the next day. My loss is about 500 dollar. What is your plan not to lose me as a customer?

• 
  Peter Czimmermann (@xczimi) reported 55 minutes ago

  @ManuelVeth @Fidomobile Agreed. Simply put, they don't charge per day, they charge for the month and this month they failed to deliver basic service levels. They are barely scratching two nines availability.

• 
  Bonnie Lee (@stitchlady) reported 58 minutes ago

  @MarkMah98975156 @RogersHelps @Fidomobile I know - I heard it'll be a credit for 1 day - about $3.82 but my tv is still not working properly. I will demand a bigger credit! They can't get away with this crap.

• 
  MetaMorphOsis (@CrippledU) reported 58 minutes ago

  Still without data @Fidomobile @rogers that’s 3-going-on4 days of no service despite having a contract for services - if #rogersoutage is bc of profit greed competence isn’t that fraud @FP_Champagne