Fido service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (45%)
• Internet (36%)
• E-mail (9%)
• Total Blackout (6%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Toronto, Collingwood, Richmond Hill, Carleton Place, Vancouver, Bayham, London, Deep River, Ottawa, St. Catharines, Terrace, and Aberdeen.

City	Problem Type	Report Time
Toronto	Internet	3 days ago
Collingwood	Total Blackout	4 days ago
Richmond Hill	Internet	6 days ago
Carleton Place	Phone	11 days ago
Vancouver	Internet	13 days ago
Toronto	Internet	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nojan Emd (@EmdNojan306) reported 4 minutes ago

  @Fidomobile hi everyone my voicemail is still is on French and Fido Indian customer support said it was fixed. It’s not

• 
  Shrikant Gupta (@Shrikan15918909) reported 12 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider. #scam

• 
  Masih (@masihhaha) reported 13 minutes ago

  @Fidomobile evertyime we call your stupid AI keeps us on the phone and waste our time and energy. You garbage garbage pathetic company I only wish the worst for you.

• 
  gebilaowang (@kuailenanhai111) reported 16 minutes ago

  @Fidomobile I have already left Canada since June 2025 and will no longer use this plan and phone number. However, Fido keep charging me for 5 months. I can not cancel my plan online and also I can not talk to a specialist. Please help me to cancel my plan and STOP CHARGING ME anymore!

• 
  M (@tvinbnwv) reported 17 minutes ago

  @Fidomobile Hello, can I contact you guys via DM? I need help regarding my mobile plan but couldn't access contact in any ways since I am abroad and my fido SIM card doesn't work. I can't get a call back or anthing. Please help me!

• 
  Faye 🙋🏻‍♀️ (@ffurdyk) reported 19 minutes ago

  @Fidomobile why are you charging 2x for Travel Passes - due to a KNOWN billing issue - but decline my case when I’ve spotted the obvious overcharge of $160 on my monthly bills? Appreciate an explanation.

• 
  Dragon (@Carlosl68910473) reported 20 minutes ago

  @Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash

• 
  Kv N (@KvEncela) reported 22 minutes ago

  @Fidomobile was signing for a new plan and as usual nothing worked , submitted license and photo then shows message need more information and a contact number shows that is not in service, bunch of incompetent…

• 
  T Caomhanach (@TCaomhanach) reported 24 minutes ago

  @Fidomobile your agent called me back and hung up on me instead of placing me on hold and she never called me back. Awful service as usual from Fido. How can I manage to speak to someone today!?

• 
  Lina Serratos (@CaroSerratos) reported 27 minutes ago

  @Fidomobile I am close to phone rage at this time. How hard can it be to get human assistance and cancel my contract with you? This is precisely why I’m done with #Fido - the ridiculously expensive service too.

• 
  Lilly Fleur (@KayLillyFleur) reported 28 minutes ago

  @Fidomobile Terrible online + phone customer service process! C’mon! You guys can do better than a poor bot! Ppl can’t even speak to a person without booking an appointment weeks away???

• 
  Lino's Version (@LinosVersion) reported 28 minutes ago

  Do you folks @Fidomobile still provide customer service? Is there an email that I can send a follow up letter? @Lino_Matteo

• 
  Juan S S (@JSebastianS88) reported 32 minutes ago

  @Fidomobile any support available if the call drops?

• 
  Shrikant Gupta (@Shrikan15918909) reported 33 minutes ago

  @Fidomobile Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider.

• 
  Evan (@evanoftheyukon) reported 33 minutes ago

  I've been trying to cancel my phone line with @Fidomobile, and as far as I can tell, they've made it completely impossible to do that. Every time I've called (4 times) and gotten to the point where the rep realizes they can't convince me to stay, they hang up. (1/20)

• 
  Ian Kendall (@ianserena2045) reported 36 minutes ago

  @Fidomobile Fido is down in manitoba cant make calls or receive cant text and no data bill is fully paid cant get to speak to a person at fido its been down for over 2 hrs now

• 
  Raphael Daniel (@RaphaelDan86238) reported 38 minutes ago

  @dizzyt87 @Fidomobile Fido is indeed an example of a poor service

• 
  Flair905 (@NHGANG240) reported 42 minutes ago

  @Fidomobile is the WORST company on Earth

• 
  Evan (@evanoftheyukon) reported 43 minutes ago

  @Fidomobile My Bell plan is actually even cheaper than the one with Fido thanks to some special discounts, so I was actually willing to go up a bit higher for the supposedly better Rogers network. I am not impressed. No big deal though right? (3/21)

• 
  Franz Thomas™ (@FranzThomas) reported 45 minutes ago

  How is @Fidomobile an actual “tele-communications” company? 🤷🏾 how can you not be able to talk to anyone? I’m embarrassed to say I’ve been a customer for 20 years! 🤬 Their “Artificial Intelligence” is built off their “Actual Intelligence” so nothing works #IKNOWFRANZ

• 
  🇺🇦 Anna Filina (@afilina) reported 45 minutes ago

  Clearly @Fidomobile wants to continue harassing me for money I don't owe. I guess I'll have to make a complaint to the consumer protection office. All this because they don't allow customers to report an invoicing bug, and no reasonable customer support. Incredible.

• 
  Linny (@IosonoLf) reported 46 minutes ago

  @Fidomobile Hello Fido - we’ve tried calling you three times now and we keep getting nowhere. We keep having to schedule a call to speak to anyone. Can anyone help us?

• 
  STEP-UP TRANSFORMER© (@drwales1) reported 53 minutes ago

  @Fidomobile You guys set up call backs you are not willing to honour . With your crappy data service up north . This is very pathetic

• 
  anon (@anon26747971223) reported 57 minutes ago

  @Fidomobile @Rogers your towers are sending wrong GPS locations to phones. People in canada are pinging off towers in Peru. It's been a real pain. It has been multiple people with Fido and Rogers. Could you please fix this?

• 
  cpslifestream (@cpslifestream) reported 59 minutes ago

  @Fidomobile WTF is going on? I have to schedule a call and wait a couple days for someone to get back to me as a paying customer?

• 
  🇨🇦Palmer says: You can't accept the truth! (@001PalmerA) reported 60 minutes ago

  Man @Fidomobile and @Rogers Your customer service really sucks now. Now we have to schedule a appointment with your stupid ******* AI. That is so stupid it only cares about paying bills. So if we want to speak to a human being about a issue with a bill or account. It BS!

• 
  liane bisaillon 🇨🇦 (@Lianebisaillon) reported 1 hour ago

  @Fidomobile lately on my cell people can't seem to hear me properly.They say it sounds like I'm underwater, far away or words are missing. I phoned your customer service & they'll help me Wed at the earliest. You call that customer service? Unimpressed

• 
  pratap (@pratapT7) reported 1 hour ago

  @Dishaaa29 @Fidomobile Come back to india for better service

• 
  Amal 🐈‍⬛ (@amal_arebi) reported 1 hour ago

  @Fidomobile you’re the worst company to deal with have none whatsoever any respect for your customers please be careful Don’t sign up with this company you’ll only get headaches and lose your money 🤬

• 
  Aman Bhargava (@Amanbhargava23) reported 1 hour ago

  @Fidomobile I AM BEING CHARGED EXTRA AS A FRAUD GOR THE SERVICES I HAVENT HIRED I NEED HELP