Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (46%)
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Internet (38%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert and North Vancouver.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Mich Chung
(@MichelleMoniq10) reported
from
Toronto, Ontario
@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!
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Saeid
(@S_Khademi) reported
from
Toronto, Ontario
Horribe @Fidomobile , unbelievable bad customer service #Fido
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Luv Sachdeva
(@luv_sch) reported
@Fidomobile i have been charged interest on my bill. Need to discuss that but everytime i call, it says wait time is about 3hrs. Is a customer expected to be on hold for 3 hrs?
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eddy g 🍁
(@eddygeeeeeee) reported
@Fidomobile on hold 10 minutes and your online chat says jack will help but he isn`t I cannot get internet unless I am home please help
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pyahska
(@pyahska) reported
@Fidomobile I have been on hold for a total of 5 hours and counting now (in the middle of a working day!) Multiple attempts with the chat service for a VERY simple request. I need you to call me back at the absolute earliest.
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John Samuel
(@jsam63) reported
@Fidomobile I've been trying to contact you. On hold for more than 2 hours, and no response. Please respond. Disappointing customer service.
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Tim Ironmonger
(@wtironmonger) reported
@Fidomobile 1...I am a Fido customer who tried to update my phone on a cyber Monday deal last night and for 45 minutes of trying as I was to checkout I kept getting a message that said they were having technical problems and to keep trying again in a few minutes and after nearly
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A.B.
(@x_axez) reported
@Fidomobile your phone wait time is 3 hours;your website chat not working: Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later.
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twall
(@twall62) reported
@Fidomobile I want someone to call me back please! I am not prepared to wait 2-3 hours on the phone! (have tried 3 times!) There should be a call back option. Have issues about my bill. Ph no is 2505854028.
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heena srivastava
(@heena_29) reported
@Fidomobile What’s up Fido? I had ordered the new IPhone and it’s almost a month with no updates at all. There is a long wait when I tried calling and on chat your people don’t seem to have any answers. Can someone help please?Atleast tell me if I am ever going to get the phone?
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Nicolas
(@nicolas_ll) reported
@Fidomobile @FidoSolutions @RogersHelps My internet is down and has been for the past hour at least. Is there an outage in Toronto?
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Tamarah Bryan - Blog
(@BryanTamarah) reported
I really don’t use this account much unless I would like to make a complaint. Unfortunately, that is the case right now, when I received a $600 bill from @Fidomobile today.
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Zachary Hilliard
(@ZacharyHilliar2) reported
@Fidomobile has the worst customer service I have ever experienced. Been hungup on twice while waiting for a supervisor with no callbacks. Currently have wasted over 2 hours of my day trying to get a simple issue resolved. Save your money & shop elsewhere!
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Gavin Bailey
(@GavinBailey2000) reported
@Fidomobile @FidoSolutions I have been in queue with “Jack” for over 4 hours. Wait time on hold is over 2 hours! What is worse your wait times or service area?
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Shawn
(@SoFetchShawn) reported
@Fidomobile Your phone wait times have been ridiculous for days. I've been trying to get through to cancel my service but don't have time to spend hours waiting to get through.
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Tamarah Bryan - Blog
(@BryanTamarah) reported
Much to my horror, even though I called and asked @Fidomobile specifically for a US calling plan, they are now deciding to stick me with this $600 bill, as a welcome gift for choosing their services with this phone. I wish I had never chosen them as a provider.
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Pluto
(@Pluto46797224) reported
@Fidomobile I wanted to cancel a phone I ordered, your rep said can't cancel coz it's already shipped. That was a week back, I still don't have the shipping details. Don't charge me!
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Andre
(@deco_tzermias) reported
@FidoSolutions @Fidomobile How to do fraud detection wrong (: 1. allow a customer to request an iPhone upgrade 2. send them the iPhone 3. block their account for fraud suspicion 4. never let them know why they don't have a signal 5. don't ever call the customer back Thanks, Fido!
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ANN DUFFY. 🇮🇪🇨🇦
(@ann_duffy) reported
@Fidomobile been trying to call you for days. Currently two hours wait time. Please respond. Disappointing lack of service. Went to a Service booth at a Mall. ‘Call Customer Service’
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Amrita
(@Amrita19083852) reported
@Fidomobile - Team I was charged $50 when I moved from Chatr to Fido and was promised that this amount will be adjusted in Nov which did not happen. I contacted the customer care and they said it will be adjusted in Dec which again did not happen. I am tired of talking
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Michael Winn
(@abunamike) reported
@Fidomobile Hey - the app is not working correctly - I cannot access Xtra except through an message from Fido that was sent last Thursday - you changed the app for Black Friday and it is messed up. Also - my account online shows incorrect information. What's going on?
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Yvette
(@ypcho) reported
@Fidomobile No! You have OPENED 2 new mobile phone numbers for me! It should only be 1, with the new TABLET! CALL HOLD TIME IS 1 HR, 9 MIN! UNACCEPTABLE. I have been a Fido customer for 20 years (even when you were Microcell), and this is a complete slap in the face.
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Cynn
(@CynnxN) reported
@Fidomobile have gotten nothing helpful from anyone about my xtra prize. Can anyone help me out????
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Nour
(@Nour) reported
. @Fidomobile ‘s customer service wait time is over three hours, and they don’t offer a call-back option. How is that acceptable?
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Tamarah Bryan - Blog
(@BryanTamarah) reported
The @Fidomobile representative was able to help me but when I asked her what would be done about the mishap beforehand, I was just told that things would be tallied at the end of the billing cycle.
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DMAN
(@DMAN47889451) reported
@Fidomobile Hello, I'm wanting to obtain phone service for my son(he has his own phone) how would I go about this on my account?
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NaNcEoLoGy
(@NaNcEoLoGy) reported
@Fidomobile is the internet down around Williams Parkway and bramalea Brampton??
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Engr Teakay III
(@TeakayIII) reported
If you wish to listen to nice music free of charge on your phone just dial @Fidomobile at 611. Their customer service wait time in over 3hrs… Thank me later
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shaikh farhad
(@rehmanshaikh29) reported
Today I have witnessed extremely pathetic customer service from a Fido rep named Yusuf @Eglinton Square GTA.The rep denied my product purchase for noreason. Will escalate this to the highest level. This level of unprofessionalism is unacceptable.@Fidomobile #poorcustomerservice
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MCNadzzz
(@MCNadzzz) reported
@Fidomobile Dear Fido Mobile- I'm so sick of your Customer Service. My Father is a senior w/ a senior mobile & home phone plan/service that is not working. You asked him to wait 72 hrs w/ no service & he's an ailing man w/ medical issues. Your rep was RUDE. UNACCEPTABLE. FIX THIS