Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (57%)
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Internet (22%)
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Total Blackout (15%)
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Wi-fi (4%)
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E-mail (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Milton, Toronto, Delta, Kitchener, Carleton Place, St. Catharines, Stratford, Windsor, Mississauga, Belle River, Prince Rupert, Calgary, Richmond Hill, Chilliwack and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Milton |
||
| Toronto |
Internet | |
| Delta |
Phone | |
| Kitchener |
Internet | |
| Carleton Place |
Internet | |
| St. Catharines |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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joy 🍑 || #AlwaysWithIlhoon 👼
(@moooocchiatooes) reported
@Fidomobile is your system down? can't get any calls and texts. my mobile data doesn't work too. 🥲
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maddie
(@maddie88660099) reported
@Fidomobile why is fido data not working?
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Kul
(@KulD7) reported
@Fidomobile very angry with your service. I’ve called 3 days in a row, spent more than 2 hours on the phone and still no help. You got me to switch back to you from @koodo and messed up the switchover. Your ‘win back’ team is supposed to call me and there is no way to connect
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Chris Gilbert 🇨🇦
(@stychentyme) reported
from
Delta, British Columbia
Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile hi I am facing issue with billing from last 2 months but no response from Fido. Please look into and resolve the issue asap
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greenbox
(@silentpingu) reported
@Fidomobile your internet isn't working. I am working from home. I tried to call but your call centre says it isn't open at this hour. Absolutely disgusted by this service. What are customers even paying for?
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jeffin thomas
(@jeffinthomaz) reported
@Fidomobile i was offered a 1500 mints india call monthly and i am not having it and also paying for it aswell. Do u mind to fix this
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BradleyRinas (he/his/him)
(@bradleyrinas) reported
Dear @virginplus thanks for trying to fix my network connection issues. Onto @Fidomobile
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Leigh Nash
(@nashls) reported
@hollykent @Fidomobile Having the same issue with my phone not working unless it’s on WiFi, and I’ve been with Fido since like 2005. And am now seriously considering switching. It’s ridiculous.
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Proudblaster3
(@proudblaster3) reported
@Fidomobile Rather than giving these prizes you should work on your network coverage. The are really bad in Brampton.
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SYD
(@JojoSpox) reported
@moooocchiatooes @Fidomobile Service has been on and off since last night around 10pm EST and is still going on and off.....
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Dodo🦤
(@meelyp) reported
@Fidomobile @FidoSolutions you guys have the worst customer service, you truly hate your customers
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John.
(@WhitestWizard) reported
@commiserating 7 days through @Fidomobile @FidoSolutions from what store rep told me. Deffs shouldn't be having issues with charging within four days of owning the phone
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Dave
(@_Djawe) reported
@Fidomobile @FidoSolutions I wanted to buy a Fido number with a plan online, but anytime I choose the "PLANS" and then "add a line", I see an error saying that Fido facing a problem and contacting to support! it is for days and no solution yet. I want to buy it online and no time for go to store right now
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Holly Kent
(@hollykent) reported
I still owe $600+ on my phone. Do I really have to pay that off if @Fidomobile is not providing the service in our contract? Has anyone had any similar experiences? I've tried to escalate this with Fido many times, no one calls me back.
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Adrienne
(@Adrienn12372245) reported
@Fidomobile why oh why is it so hard to get a straight answer???? My birthdate doesn’t match your credit check. After identity confirmation I was told it was fixed by the credit desk. Nope, still can’t activate a plan after he told me no problem now. This is exhausting.
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Kyle Fortch (Dreamboat Ky)
(@Kfortch) reported
Man @Fidomobile has the worst customer service and overall the worst phone company I’ve ever been with. #awful
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Dodo🦤
(@meelyp) reported
@Fidomobile you guys are the worst cellphone company ever
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miten
(@mitenpetal) reported
@Fidomobile @sahil singh was provided really good customer service. He helped me to resolve my all the issues and really really provided great service.
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Eric
(@Eric_M_V) reported
@AGSouthern @Fidomobile Bell charges us $9 per day per phone to use our Canadian plan in the US lol. We were in Kingston last month and got charged because our phones connected to an American network for like a minute at one point while on the boat.
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Tom Johnson
(@tominhalifax) reported
@FidoSolutions @Fidomobile Fido customer service may be the worse I have ever encountered. Putting me off and ghosting me seems to be the strategy after a week. I tried to cancel my service but after 15 mins and no response I hung up and can't even cancel ! AVOID Fido!!!!!!!!
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Bacardi
(@bacardiking16) reported
@koodo Cool, now I just hear crickets chirping. Hey @Fidomobile do you have humans I can talk to or is it just online customer service that selectively replies at Fido too?
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile Hey I am facing to much issue from Fido related to billing, can some one call me and help my number is 6478636189
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James Alex
(@Jmes_Alex) reported
@Fidomobile Despicable! Profiteering during a pandemic ? **** off @Fidomobile
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Mika
(@KostaMika) reported
@Fidomobile You sell 5G phones yet you don’t offer 5G service and you don’t even mention it to the customer when buying, not very happy with this. I’ll be returning my 4 phones on Monday and switching provider!
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Holly Kent
(@hollykent) reported
I bought my phone through @Fidomobile shortly before my network just stopped working in my region. The cell towers are overloaded and I can't my phone unless I'm connected to wifi or outside of Prince Edward County. I've been speaking to tech support for months, no change (cont.)
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Kul
(@KulD7) reported
@Fidomobile ……the @koodo customer service was superior
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile I have been facing issue with fido customer service desk from last 2 month but no proper resolution and levying unreasonable charges. Please solve and you can call on 6478636189 to understand it more better
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Ale.
(@acaSigoYo) reported
@Fidomobile what is wrong with service today?. It has a constantly bad signal, and I think I am paying for the best service. What happened?
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Segun
(@SegunCfc) reported
@Fidomobile Why do you turn down international students who try to get Home Internet then.