Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Niagara-on-the-Lake, Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.
| City | Problem Type | Report Time |
|---|---|---|
 Niagara-on-the-Lake |
Internet | |
| Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Hollister
(@jason_hollister) reported
@Fidomobile Your system is down. If I’m on the west coast and going to Twitter seeing what the response is, it should already be here. It’s ok to admit when you’re broken. Don’t show that your ability to engage is broken too.
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NARINDER
(@NARINDE51251324) reported
@Fidomobile what's going on with mobile service ?? Atleast post on your Twitter handle...
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Marlies (she/her)
(@pastriesandcake) reported
This @Rogers/ @Fidomobile problem is not just affecting my work, but affecting my medical care as the doctors require that they can call you on a number, which does not work. This was an appointment I had been desperately waiting on. Doctors do not use video calls either.
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Carolina Torres
(@carot0rres) reported
from
Vaughan, Ontario
Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage
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RODACHAMP
(@RoDaChamp) reported
Time to change providers @Fidomobile my phone is still not working.
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Chin Ong (Cheecy)
(@cheezzzypops) reported
@Fidomobile what happened? Got no signal for my mobile. Is something wrong with the network?
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Vez12
(@KyKy2825) reported
@BobbyGarabet @FidoSolutions @Fidomobile Exactly. Was going to go to fido after work to see why my phone is having problems! Thought it was my device.
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Dhanus Kumar
(@kumar_dhanus) reported
@anbuchelian @FidoSolutions @Fidomobile Harry Potter also dealing the same problem.
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poonam
(@Poonam_Mehmi) reported
@Fidomobile why fido network is down in this area T0L2H0?? Please resolve this asap
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Shanaboo
(@Shananigans_irl) reported
@Fidomobile babes I’m going to need you to fix up. I’m trying to book my nail appointment and my messages ain’t going thru 😒
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josh
(@loscbayne) reported
@TR3NTMARC0 @Fidomobile my data hasn’t worked in over 12 hours lol i have no service rn. **** is not good
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Mahshid
(@persiankitty03) reported
My network is down since last night and I cant even contact customer service through phone or chat!! What's going on @Fidomobile @FidoSolutions how much longer till we're up and running again??
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MoMo
(@pinecones255) reported
@fidomobile when are you fixing the outage? WHY IS THERE AN OUTAGE?
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Shireen Salti
(@ShireenSalti) reported
. @Fidomobile I know you think you’re giving me a day off but it’s federal budget day and I can’t afford having no service! Any info on expected recovery time?
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Sharieamanda
(@SharieValentine) reported
@Fidomobile any idea when service will be back up? I almost missed an important zoom meeting because of this but thankfully found wifi.
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Alison Amazed
(@AM_Mazed) reported
Hey @Fidomobile where's my network? How come I can't send messages or make calls? I paid my bill. I always pay my bill. What's up with FIDO in #yyj? is it just me? Or is the whole network down? Thank God for wifi at times like this.
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T
(@brasslily94) reported
@Fidomobile What's going on with your network?
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pooja
(@pooja44317602) reported
@Fidomobile I have doctors’s appointment in the afternoon. And, I will have to get taxi. My internet/ mobilenetwork is not working from morning.And, I don’t know when the service will resume.!!
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🎀🌙🍭🌈💖Buffy💖🌈🍭🌙🎀
(@Sailor_Sonico) reported
@Fidomobile Perhaps an update that the network is done would be helpful.
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Adam Peariso 🇨🇦
(@Adamski) reported
With Rogers down nation wide, and thus @FidoMobile, looks like Two-Factor Authentication is a no-go. Making setting up this new MacBook Air troublesome.
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Our Place Society
(@ourplacesociety) reported
@AM_Mazed @Fidomobile Whole network is down
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marthabn
(@marthaxbn) reported
i need to leave my house - where’s my service!!! @Fidomobile
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Nicole Teodosiu
(@nicstephteo) reported
Hi Fido, My phone has said “no service” for over an hour now. Please advise. I’m currently in downtown Toronto. @Fidomobile @FIDOFriendly @FidoSolutions
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SssoullesOne
(@SssoullesOne) reported
@Fidomobile @FidoSolutions Going on 13 hours of no service in the #Toronto area Fido still down and out.......
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Joanne Poole (BionicDancerJo)
(@BionicDancerJo) reported
@Fidomobile we seem to have a “no service” issue this morning? It happens....but what caused it?
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Venkat Kapisetti
(@VKapisetti) reported
@Fidomobile what is the ETA for service restoration
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Gary
(@gdhaliwalhomes) reported
My business is completely down, no data, can't make phone calls!! @Fidomobile
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Al1898
(@trueself1898) reported
Get your act together @Fidomobile !!!!, it's been more than 10 hours and your network is still down
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d 🦦
(@devineegazo) reported
. @Fidomobile hi hello, why don’t any of my family have any service? it’s been down since last night and i have no idea how to get it back
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GuruPrasanth. S
(@guruprasanth13) reported
@FidoSolutions when will the network be back up and running?! @Fidomobile @RogersHelps