Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (28%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, Hamilton and Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Deep River |
Phone | |
| Ottawa |
||
| St. Catharines |
||
| Vancouver |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Vikas
(@vikaskhot83) reported
@CircularLogic89 @FidoSolutions @Fidomobile They added a note to my account .. mobile promotion was 15$ pm and down payment made of 240$ .. now Fido charging me full amount that too 37$+tax .. basically they have done everything wrong . Initial two bills they are unaware of device. I told them to correct n nw they messed
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relaxmassage8888
(@Deepea6) reported
@brett_dillman @Fidomobile Fido used to give fido dollars as loyalty program used for service & equipment. After collecting fido dollar’s for years they cxl this Bull **** loyalty program with ZERO compensation to us suckers. That is EXACTLY what fido thinks of it customers
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Jonathan Rauhio
(@jonathanrauhio) reported
.@Fidomobile I turned down a winback offer for our two lines yesterday from @koodo to stay with you. Don’t let me down!
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Chaitanya Hota
(@HotasTwitt) reported
@Fidomobile Hi Fido Team, I've ordered Pixel 6 pro last Dec 30 2011 and today is Jan 25 2022 and I still don't receive it. can someone help me with this regard?
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Dave Williams
(@DanielE07729416) reported
@Fidomobile How do I file a complaint? I was offered a phone upgrade on Sunday and told I would be called back. Now get calls from Fido multiple times a day and as soon as I answer I’m hung up on. When I call in I’m told nothing is on file about a phone upgrade. Change providers?
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Pramod
(@Pramod70318613) reported
@Fidomobile : Hi team. I mistakenly overpaid the monthly bill using my credit card. Can I have it refunded by a cheque to my address ASAP? Please help
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Jessica Nagy
(@Jessicanagyy) reported
@Fidomobile why is wifi down in Mississauga
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Ryan White
(@RySpectra) reported
@Fidomobile I'm unable to add data to my line using your app, a web browser, or your automated phone service.
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Mia Rose
(@BadDesignDOTcom) reported
avoid @koodo. Can't call a live person. Must leave a message, call back up to 48hrs later. Can't get answers to the phone I ordered that hasn't arrived, from their chat or their help community. Suggest @Fidomobile...? #CustomerExperience #Mobile
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Vikas
(@vikaskhot83) reported
@FidoSolutions my mistake that I told you abt U r not charging me device fees.. after telling you many times about deal I received and down payment thru pc points done current bill have wrong device charges . Is it really difficult to do simple math calculations? 😐 @Fidomobile
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Sibaditya Maiti
(@sibaditya) reported
@Fidomobile @FidoSolutions I have paid extra amount in my previous month bill and cancel my account. Please help me to get the credit back.
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ʎɯɯoʇ o
(@TommyOutlaw1984) reported
@kyleandrewphoto @Fidomobile Never had a problem w Telus
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nsvb
(@babydoook) reported
Fido internet is down again @FidoSolutions @Fidomobile 👀 we’re losing hours and $$$ from work because of this FYI
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🍁🍂🎃🍂🍁
(@OhAnnabelLee) reported
Yo @Fidomobile help! I just want to add visual voicemail and give you my $. Online won’t let me do it myself- won’t let me chat w/anyone, and the phone line said my phone # didn’t exist and then hung up on me lol am I real?
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C
(@connor_mcm) reported
Funday @Fidomobile thought today would be a randomly great day to cancel our internet service for no reason (legit they did that no joke for no reason) THEN they can’t figure out how to turn it on THEN send me to a store with no modems. 4.2gb in hotspot for WFH and counting. 🤬🤬
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Priyanath Dan
(@PriyanathDan1) reported
@Fidomobile Where to raise a security issue?
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The Bad Shah
(@BadShah_89) reported
@Fidomobile @Rogers you guys are the scum of the earth. Your customer service hangs up 3 times on me and and says they are transferring me to a supervisor.
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Ankita Kapoor
(@AnkitaK52363453) reported
@Fidomobile hey I'm unable to open the homepage/ my account details page on your website after signing in from last 5 days. Also, I'm unable to contact your customer representatives. please HELP ME!
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Paul Lapkin
(@paullapkin) reported
Hey @Fidomobile @FidoSolutions my Internet just stopped working. Looks like there is an outage in the Downtown Toronto Area. When will we be back online? #HomeInternet
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macauleigh Wilks
(@macauleigh) reported
@Fidomobile I am trying to activate an hour of unlimited data, but the app is broken. I am wondering what I should do.
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Samkit Shah
(@SamkitS364) reported
@Fidomobile They been promoting fake deals and getting back their customers but when it comes to delivery their promises they just keep ignoring you and keep on giving you dates after dates. Worst customer service I regret coming back to fido.
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Samkit Shah
(@SamkitS364) reported
I don’t understand like to get the customers back you just give them whatever deals to get you target but then never care enough for them to actually stay with @Fidomobile. They’re telling me the same story of 3 months wait for credits since June @Fidomobile which was 7 month ago
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Cassandra Li 🏳️🌈
(@ate_cass22) reported
@Fidomobile The service around the Tilbury Area in Delta BC is severely lacking! Cant get more than one bar of service! Is there something going on with the network?
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Gimra Malapas
(@GimraMalapas) reported
@Fidomobile your fraud department has not been returning any of my messages and my account is still locked due to it being hacked. Your customer service agent asked me to contact ext. 8815 but I keep getting voice mail. Please help!
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nsvb
(@babydoook) reported
Internet outage everyday - @FidoSolutions @Fidomobile talked to different Fido agents unable to provide solution 👎
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@RonJ
(@JodwayRon) reported
@Fidomobile PLZ fix your glitch that has now texted me 10 times in 5 minutes!
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Rosemary
(@rosieakala) reported
@Fidomobile New Customer. Major issues with my bill. Called several agents they cannot explain the bill and the big difference in the amounts. I need to escalate this matter asap
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That_Guy
(@Feta__Cheese) reported
@Fidomobile the worst user interface to change plans on the planet. Drop down menus don’t work on safari.
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Say Mwah
(@justa_girl_TO) reported
@macauleigh @Fidomobile Same! Help!
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Mk
(@Mk_501Billz) reported
@Fidomobile bruh Fido Internet is sooo bad lol smh like damnnn