1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Fido
Fido

Fido Outage Report

Why is my Fido service not working?

No problems detected

If you are having issues, please submit a report below.

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • 56% Phone (56%)
  • 28% Internet (28%)
  • 9% E-mail (9%)
  • 3% Total Blackout (3%)
  • 3% Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

CityProblem TypeReport Time
London Internet 10 days ago
Deep River Phone 10 days ago
Ottawa E-mail 11 days ago
St. Catharines E-mail 15 days ago
Vancouver Internet 15 days ago
Toronto Phone 21 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • r_jakkam6
    ramya pravallika (@r_jakkam6) reported

    @Fidomobile @FidoSolutions This is something that I've never expected from Fido. My 1st subscription was from Fido but as a customer, I really don't like your service at all. When you are not upto your mark, please do not try to advertise yourself & let people fall for your trap.

  • thepcrealty
    Priya Chauhan (@thepcrealty) reported

    @Fidomobile almost 2 months to activate an e-sim and it is still not working. I am sandwiched between customer support and Fido store and no one is able to fix the issue. I am paying you for the run around and mental harassment.

  • mglbadarchin
    Nomad (@mglbadarchin) reported

    Horrible service during this hard time, horrible @Fidomobile

  • anyakeiyed
    Carmen (@anyakeiyed) reported

    The end of the month?So tell me this @Fidomobile how do you allow your customers to be charged such high amounts during this stressful time and not even have a decent team to provide customer service and help with problems like this that were caused by a simple misunderstanding?

  • VitVit18
    Vic P (@VitVit18) reported

    Sooooooo @Fidomobile internet is down for everyone right?

  • brunomoita
    Bruno Moit🅰️ (@brunomoita) reported

    @Fidomobile your mobile internet sucks!

  • daneshmandi
    Ali (@daneshmandi) reported

    . @Fidomobile you need to do something regarding these spam calls. Today is the worst. I have received 6 calls so far which started as early as 6AM.

  • Das1986Priyanka
    Priyanka Das (@Das1986Priyanka) reported

    @Fidomobile Apparently if your ex-customer leaves your network, you make them beg to get back their due credit bill amount.Nov 23rd ported to another network provider after 1 year of service with Fido without a single default in bill payments.

  • Das1986Priyanka
    Priyanka Das (@Das1986Priyanka) reported

    @Fidomobile continued..so I am being asked to wait for another 3-4 weeks,making it a total of 3 months of wait to get a minimal amount of 26.88 cad when I have paid 500 cad monthly bills at times.Multiple Case ids registered,no time for supervisors to listen to customer concerns.

  • pcofwork
    Pcofwork (@pcofwork) reported

    @Fidomobile How do I return a device? I never opened the box, and I need to get it back to you, ASAP!

  • AreElKay
    Rabab Khan (@AreElKay) reported

    I've had the WORST time switching over to @fidomobile. Terrible customer service. My complaint has been ongoing for a week and they just keep making it worse. Totally regretting my decision of changing plans.

  • urbankritik
    #governMental (@urbankritik) reported

    @Fidomobile Worst customer service provider ever! I am cancelling all 3 lines I subscribed to 3 days ago. Never to return back to Fido again... everyone, please be aware... if you get a call from their WinBack team, tell them to F***Off.

  • CCamOperator
    Cavan Campbell (@CCamOperator) reported

    Dear @Fidomobile, know what sucks? Calling your support line, specifically requesting the tech support line, waiting on hold for 40 min, and then getting a customer support agent who tells me they have to put me on hold to forward me to tech support.

  • cuesta777
    SC (@cuesta777) reported

    @Fidomobile how do I cancel?? Your phone system sucks and I can't get through to someone to speak with

  • Das1986Priyanka
    Priyanka Das (@Das1986Priyanka) reported

    @Fidomobile continued.... Yet the credit amount cheque has not reached me till date and it has been 2 months.I was told it takes 3 weeks. First call made to ask them to update my address for the cheque to be sent.Somehow the postal code noted by the customer service rep was wrong

  • anyakeiyed
    Carmen (@anyakeiyed) reported

    I’ve been with @Fidomobile for years! This has never happened before and they couldn’t even offer to help ease the situation. I called back the next day and spoke to someone else, they said the best they can do is waive 200.00 but j have to pay the full amount by...

  • LOGANHYT10
    LØGAN (@LOGANHYT10) reported

    @Fidomobile When is fido going to get #5G ? and can’t you use Rogers Network since You already do?

  • captialsprouts
    FakeMelnykFan (@captialsprouts) reported

    Hey @Fidomobile. Where can I see a map of your internet service. When can I expect it in my area so I could bundle?

  • GiveManNuffBun
    Shaped Like A Maytag Fridge (@GiveManNuffBun) reported

    Some @Fidomobile call-centre representatives are so frustrating to deal with. I rather hang up & call back for someone else.

  • DinaGraser
    DinaGraser (@DinaGraser) reported

    @Fidomobile is your service down? Trying to move from old phone to new phone and you've cut me off from both. Chat support not working and phone support goes into hopeless vortex. 😕 #techsupporthell

  • AlexxaHolland
    alexxa (@AlexxaHolland) reported

    @Fidomobile your wait music is awful PLEASE add an option to wait in silence

  • SanchoTas
    Sanches12 (@SanchoTas) reported

    @Fidomobile I keep being pushed around by Fido support folks promising it will work, back end issue, provisioning issue, maintenance issue

  • kaila_butler
    Kaila Butler (@kaila_butler) reported

    Hey @Fidomobile - ordered a new phone a couple of weeks ago now and FedEx is telling me it was delivered to the wrong address. I've received all the paperwork about the upgrade but not the phone, so I clearly didn't give you the wrong address.. Can I get some help pls?

  • Charlie_A87
    Charlie . A (@Charlie_A87) reported

    @Fidomobile I’m just letting you know that I’m not paying $1124 phone bill and I’m also billing you for the time waisted talking to your reps that refused to help me yesterday $80 a minute the call lasted a hour so do the math that’s $4800 you owe me

  • ddddoodles1
    David White (@ddddoodles1) reported

    @Fidomobile maybe you could use your Twitter to let us know when you let your garbage fire internet infrastructure go down instead of making us use your god awful customer support - why am I paying $100 a month again?

  • SanchoTas
    Sanches12 (@SanchoTas) reported

    @Fidomobile when are you going to fix me internet?! It’s been over 48 hours now

  • anyakeiyed
    Carmen (@anyakeiyed) reported

    I got some **** to get off my chest about @Fidomobile! They are the worst phone company to be with, especially during this pandemic and I’ll be able to let y’all know why you should never sign and join this money hungry capitalist driven phone company ... cont

  • r_jakkam6
    ramya pravallika (@r_jakkam6) reported

    @FidoSolutions @Fidomobile On top of that, the supervisor named "Jill" hung the call on face and when I called back, the agent said I'll receive a call as the supervisor was busy with other customer. How can a supervisor take over other customer while on call with customer?

  • LizTew
    🇨🇦🦖Liz Tew 🇳🇬⚽️ (@LizTew) reported

    @Fidomobile She doesn't use the internet, email, text, etc. Had I known her bill would switch from paper to online billing without her consent, I WOULD NOT have helped add that 2nd mobile #. I called FIDO, which did not help, so now I'm here. PLEASE, SWITCH HER BACK TO PAPER! 2/2

  • MaryamRif3t
    مريم (@MaryamRif3t) reported

    @Fidomobile hi Fido! Is there an internet outage in Mississauga? I’ve got no connection