Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (47%)
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Internet (44%)
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Total Blackout (6%)
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E-mail (1%)
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Wi-fi (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Kingston, Ottawa, Toronto, Sault Ste. Marie, Scarborough, Barrie, Guelph, Napanee, Pointe-Claire, Uxbridge, Greater Sudbury, Mississauga, Craigmawr Beach, Montréal and Picton.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston |
Total Blackout | |
| Ottawa |
Phone | |
| Toronto |
Internet | |
| Sault Ste. Marie |
Phone | |
| Scarborough |
Phone | |
| Barrie |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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yung ca$h_regi$ter🥶🥶
(@DeezHoes7) reported
@Fidomobile Yo internet down fox it 🥱
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.vayanin
(@PynkKnits) reported
I wish more people talked about @Fidomobile @FidoSolutions and their lackluster services and how they try to gaslight you when you need help from them. @CBCToronto
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EpikLeafFan
(@_johnnordstrom) reported
Thanks for the awful services @Fidomobile. Now I can't do my job without a working phone..
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.vayanin
(@PynkKnits) reported
Not only will @Fidomobile customer service not help you, they will textbook respond you to death to the point that you don't even want to call in for help because you know you won't receive any.
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.vayanin
(@PynkKnits) reported
If it's one company that will hang you out to dry, it's @Fidomobile. Do not, and I repeat, DO NOT expect them to have your back as the customer. You'll play yourself immensly.
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Sabrina
(@sabbie_9) reported
@Fidomobile my cell service hasn't been working this morning. It says no SIM and emergency calls only. Is there a wider service outage?
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Pranay Gandhi
(@PranayGandhi03) reported
@Fidomobile its been over a month and I am still waiting to hear back from Fido on the issue#244356. All the details have been provided through the email, as requested. Kindly share an email address where i can escalate the concern.
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions Which i was okay with. Today(17 July) i received my bill which is of $96.05. After taking to customer support again today & explaining my issue again & again. Firstly, a system error happened again due to which the $10 promotion was not added to plan.
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Nancy♥️LucyCrew🐘💋
(@NancyALaRose) reported
@SmartassReMarx @Fidomobile I am having the same issue sending and my texts aren't long so it isn't that. I don't know if they're actually sending.
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HO’LLY
(@ollyever) reported
Watching these @Fidomobile now arriving to open the store… I don’t think I should get their service anymore.
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Sean Bray
(@iamseanbray) reported
I’m considering leaving @Fidomobile due to their problematic app and poor (little to non-existent) coverage in my area. Any recommendations? #cellphone
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DanielleJN
(@DanielleJN4) reported
@Fidomobile since 5 am this morning I am being inundated with CRA spam calls on my phone. I am on the do not call list! How the eff do I report this problem
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Citizen
(@CITIZEN_GUJ) reported
@Fidomobile I have just ordered a mobile and found out that other people with that mobile are facing issues. I want to cancel that order as I am yet to receive the shipment confirmation. Possible or should I wait for the shipment to come and don't accept it?
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Belmod
(@reye5y5) reported
This is like the 3rd time I tried to put my free one hour on this month, and everytime I get "we doing maintenance". I'm done with you @Fidomobile. I stayed cuz of this feature, but I never get to use them when I went. Bye bye @Fidomobile hello unlimited @TELUS
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HRH Princess Bitchypants
(@hashtagparade) reported
@Fidomobile, I've spent over an hour trying to get a situation resolved and all I'm hearing is "I do apologize..." and gaslighting abiut the situation. After 1 hr+ a "supervisor" hung up on me. Why does your customer service suck so damn bad lately?
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.vayanin
(@PynkKnits) reported
When that warranty finishes? Don't call @Fidomobile @FidoSolutions. Even if it was the day before don't call them. Cause their first response is?! "Your warranty has ended we can't help you."
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HO’LLY
(@ollyever) reported
Watching these @Fidomobile employees now arriving to open the store … I don’t think I should huger their service anymore.
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Ladybug
(@Laadybuuug) reported
Early morning row with @Fidomobile customer service, which I was right and finally she removed the extra fee, but not a good feeling to start the day !
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Ｗｈｏｌｅｓｏｍｅ
(@roseNES5) reported
@Fidomobile your wifi still keeps going out, i called your people yesterday they said they were fixing wires, and this was at 3, and it fixed at 12, now its out again why does this keep happening? you should probably check if another wire is down
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iiamgood
(@iiamgood1) reported
@Fidomobile fix ur dumbass website, or else...
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AvsGrl
(@avsgrl19) reported
@Fidomobile Fido, you suck. Your service is terrible, and your “customer service” reps are extremely rude and should not be working in the customer service industry. So disappointed after being a loyal customer of 12 years.
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Lys
(@alyshines) reported
It’s not everyday that the cellphone companies have excellent customer service but the rep from @Fidomobile that I spoke with today was outstanding. Y’all need to give this gal a raise @FidoSolutions !
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Huh
(@whatthefemmme) reported
@Fidomobile Switched over to Fido from bell, never had better service. Thanks!
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Ставка
(@ctabka_art) reported
Fido: To register your account, you need your account number found on the service agreement! The service agreement: x-xxxx-1234 @Fidomobile
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Amrita
(@Amrita19083852) reported
@Fidomobile @FidoSolutions Getting service unavailable when trying to log into my account… please assist
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ShockTroopCAN
(@ShockCan) reported
@Fidomobile Not able to log into my account to pay my bill.... ever since the new version of the app came out. Website is also not working
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions Which they said is done and it would show up in the bill. But june bill was of $113. After talking to customer service again on 18 June when i got bill i was told that due to system error the changes didn't go through & the changes would be done today.
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Shivansh gupta
(@shivanshg_93) reported
@Fidomobile @FidoSolutions But after 5 business days the bill just went down to $104.96. Again talking to customer service on 24 june. they said that from July bill my plan would be of 6+2 gb+$10 discount on my plan & additional $10 would be deducted from bill since i paid extra.
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timothee
(@starmacbook) reported
@Fidomobile my phone data is not working it’s only going on 3G and not working I resettled network stettings and eveyrthing
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chop, chop, dig, dig. BLACK LIVES MATTER.
(@SmartassReMarx) reported
@Fidomobile what's wrong with your service these days? Consistently at 1 bar in the middle of town, lose signal regularly, texts fail to send. Is this a BC or nation wide thing? Or is my phone just hooped