Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (52%)
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Phone (38%)
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Total Blackout (8%)
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Wi-fi (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Brampton, Victoria, Edmonton, London, Winnipeg, Toronto, Montréal, Trenton, Westmount, Laval, Ottawa, Longueuil, Victoriaville, Montréal-Ouest and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Phone | |
| Victoria |
Phone | |
| Edmonton |
Phone | |
| London |
Phone | |
| Winnipeg |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Sanj
(@Sanj024) reported
@Fidomobile Is your network down due to hurricane Fiona? Bedford NS next to zero coverage bars.
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Jyoti
(@Jyoti79277593) reported
Having worst time dealing with fido by paying the charges for the services never asked to add. @Fidomobile @FidoSolutions rating them 0/10 at the moment.
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jzed
(@jzed7) reported
@Fidomobile Just let me authorize the port out phone number!!! Your roaming network DOES NOT WORK
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Let us travel
(@Letustravel2) reported
@Fidomobile Good luck if you can use it even 50 mb coz the internet service is still down by fido & rogers…
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Uncle Bob
(@Shawnml413) reported
@Fidomobile Fix your internet. Don't tell me to talk to your help desk, don't tell me to call your help line because I've done that and done everything I've been told. Just fix it.
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Miriam Amini
(@Miriam_k_m) reported
@Fidomobile Internet in Iran is down. Iranian families are in risk of being killed by the brutal regime in Iran. Make call to Iran free for Iranians living in Canada.#mahsa_amini
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ipsodunk
(@ipsodunk) reported
@Fidomobile This is nice, but your voice service is down entirely in Nova Scotia now, so kinda useless.
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Alan 🇺🇦 (He/Him)
(@24SevenZen) reported
Anyone on @Fidomobile? Their new AskJack customer service system is the WOOOOORST. You can’t call them to talk to a rep anymore. It defers you to AskJack to schedule a callback. Just tried that and it said to call to get a code to return to AskJack to schedule a callback. WTF!!?
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Meisam Salahi
(@SalahiMeisam) reported
As you may know Iranian government has disconnected the internet in Iran. We cannot contact our loved ones. Can you please help? @Fidomobile
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margaret
(@marg_ohhh) reported
@Fidomobile is there an eta on getting service back? And how will this extra data and long distance calling be applied to accounts? Thanks!
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CSS Student
(@CSSStudent1) reported
@Fidomobile I have been scammed in Fido store chatueguey -Quebec. Please help.
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Prabu
(@Prabu28645569) reported
@FidoSolutions @Fidomobile What the hell is going on with Fido customer support. I am not able to login to My account in the past few days. I have been using the same email id that I was using for past 2 years. Why all off sudden I am not able to login ?
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Shile
(@shile__ade) reported
@Fidomobile @Fidomobile I’m eligible? I have trust issues with Fido already. Almost everything you guys say is a lie
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keyvan
(@K1Sereshki) reported
@Fidomobile stand with the Iranian protesters.#FreeIran #MahsaAmini #مهسا_امینی Internet is down in Iran.
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Jay
(@Jay_2_The_Eff) reported
@Fidomobile Hi Fido, trying to place calls , but it says no connection. I'm in Atlantic Canada. Is your service down?
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Poojan Dave
(@Poojan_Davee) reported
@Soumya_1202 @Fidomobile First go to website....then try clicking on 'activate the plan and then sleep....it will be activated automatically..and if you still having problem then please try to talk to poomjan🦍
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certain victory charm
(@adamlcd) reported
@FidoSolutions why doesn’t your callback feature work? I’ve waited two days for different calls that never connected. btw for followers, I still don’t have a contract from two days ago. 6th time I contacted them about this and zero resolution, skip @Fidomobile if you can
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Heather H
(@luceandsam) reported
@Jay_2_The_Eff @Fidomobile I’m using my sister’s cell to make my comment. I’m a Fido customer @tooziegirl and can’t get any cell service from Halifax, NS. Can you give us an update?
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lksharma
(@shamahhmd) reported
@s_summan @Fidomobile @Rogers Don't trust these bastards best thing to do is complaint to the CCTS
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TV Fanatic
(@TVFanatic8) reported
@Fidomobile @FidoSolutions I am very disappointed with your new call back feature if I want to speak to an agent and I call, I do not want to be redirected to online. You need to give your customers the option to decide if they want online or OTP. This is poor customer service
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Yogesh gopani
(@yogii4091) reported
@Fidomobile It is becoming so ridiculous to contact the Fido customer support center. I called and they said they will call me back. got text for ask jack. waited for chat support in que for 50 minutes. when my turn came in que nobody is answering.@Fidomobile
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ngokulbharathi
(@gokulbharathi) reported
@Fidomobile My account is being charged for long distance calling. The agent who sold me told it included long distance calling. And your customer service agent amir told me he can't raise a complaint.
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jzed
(@jzed7) reported
@Fidomobile I've been on loop for the past 3 hours! I contact an agent on your online chat and they tell me to call your customer service. Customer service is just a robot!!! The robot keeps telling me to check my texts but I'm calling you because I don't have access to texts
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Mark in Victoria 🌻🇺🇦
(@CoffeeGeeker) reported
I guess being a @Fidomobile customer for over 20 years now has perks. Just updated my 2yr contract, and put @beciamecia on it too, and after discounts, loyalty boosts etc, we're paying around $45+ tax ea. a month for over 25gb data, unlimited calls and text. Quite happy w/ that.
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jzed
(@jzed7) reported
@Fidomobile Why are your agents giving out phone numbers for customer service that have been disconnected???
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Kenneth Handerson
(@KentaiFever) reported
@geighb @Fidomobile I had to drive 5 hours to a place I’ve never been using road signs like it was the dark ages
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jzed
(@jzed7) reported
@Fidomobile Why does your customer service phone number connect me to @RogersMobileCa when those agents tell me there's nothing they can do bcuz I'm with Fido????
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Unknown
(@Simplysad_a) reported
@Fidomobile How do I know if I got it ? I’m from ns and my data shows what I normally have and it shows it going down, what happens if I run out of my original data?
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Giselle
(@laffita_giselle) reported
@Fidomobile @ipsodunk Service are down , and i wonder if we’re gonna get those 50 gb that they mentioned
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vikram arora
(@vikramarora80) reported
@Fidomobile please check fido outage in Barrhaven. No internet since morning!