Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (64%)
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Internet (24%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Aberdeen, Vancouver, Toronto, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Okotoks and Grande Prairie.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Gurtek
(@gurtek007) reported
@Fidomobile i want to change my registered ID .. Earlier it was a foreign Id but now i have a Canadian id i.e Driving licence. can u help?
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Ali Ahmed
(@dipbodom) reported
@Fidomobile made it so difficult to get an agent over the phone. The callback service is so bad. Today one agent called me and told me they need to transfer me to a different department and then hung up! #fido #terribleCS
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Mark Kyte
(@kytemark) reported
@Fidomobile @FidoSolutions I have made three call back appointments through AskJack. I have never heard back. Each time I received a voice mail indicating that @Fidomobile tried to contact me. But there have been no missed calls. What's up? This is bad customer service!
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Carly 🐈
(@theregoesCarly) reported
@RJO1111 @Fidomobile @bell charges $12 a day as well. It’s terrible.
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nah nah natalie 🦇
(@NahNahNahtahlee) reported
I'm so tired of @Fidomobile sending me these "Hey you forgot to pay" messages that I may as well cancel my phone. The only calls are scammers and I have no food in my house. I'm not paying my phone bill soon. 😮💨
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Ducky
(@DuckyOnTwiter_) reported
@Fidomobile why is your internet down bro, we were friends 🥺
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JAY SHAH
(@jayshah3828) reported
The lady on phone was so rude, she didn't even responded properly. @Fidomobile And she asked me to visit store for this. I visited the store for 2nd time and over there she told me that they can not update birth year, it should be done over the phone.
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Ali R. Tariq 🍁
(@alirtariq) reported
@Fidomobile your support call-back feature is so frustrating! I need to go thru submenus on a phone, be sent an SMS which sends me to a site where I have to figure out how to schedule a call, and then wait. Or queue with 40+ ppl on live chat bcuz nobody wants to use call-back!
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Praneetha Navathe
(@PraneethaN_18) reported
@Fidomobile Bad service and bad fido BAN fidoooo
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Aunty Anti
(@WilliamsonTara) reported
I’m open to negotiation. I don’t deny I used the extra data. But, I do not want to be a client of a company that doesn’t understand the importance of equity and discretion when it comes to customer service. What can you do for me @Fidomobile?
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erteo
(@ouatatow) reported
@Fidomobile @CRTC @Rogers WARNING about Fido Roam, I got charged $15/day on a recent trip, even with foreign SIM card. Just turning off airplane mode when landed will charge a roaming fee. Shame on you, and your sneaky shady $ grabbing practices. Def changing service! #dishonest
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Rico Lexy 🇺🇦
(@RJO1111) reported
how does @Fidomobile justify a $12 a day US roaming fee in 2022, when international roaming rates have never been lower? Robbery.
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Guillaume
(@gmalette) reported
I've been trying to become a @Fidomobile customer for the last 4 hours. Having my wisdom teeth removed was less painful AND they were included. @VirginPlus what do you say, do you want my money?
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Samuel J Ujewe, PhD.
(@sujewe) reported
So after receiving a very outrageous bill from my mobile provider @Fidomobile I tried to contact @FidoSolutions to resolve the issue. Apparently, they put a bot on the customer service calls called “Ask Jack” that kept sending me sms with a chat link and then end my calls
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Jérôme Le Roi
(@jeromelereuf) reported
@Fidomobile stop sending me bills whereas your customer service already confirmed twice that I do not owe you anything!! And don't ask me to chat with you again!! I have other things to do!!
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Austin Baschuk
(@AustinBaschuk) reported
@Fidomobile your call back **** is pathetic and yall need to drop dead. Go learn to make a real system that works. ****** joke
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DMartin
(@DrDDOM) reported
Is @Rogers or @Fidomobile down or is that just our internet?
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Alicia Key
(@AlishKey) reported
@Fidomobile I’m very unhappy with the technical support you provided from PEI (between 7:00-7:30pm) because there is nothing professional about them hanging up. #Rude
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Arijit Baidya
(@arijit_baidya) reported
@Fidomobile why your customer service is so poor? Most reps are ill equipped to handle any grievance.
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JAY SHAH
(@jayshah3828) reported
The lady on phone was so rude, she didn't even responded properly. @Fidomobile And she asked me to visit store for this. I visited the store for 2nd time and over there she told me that they can not update birth year, it should be done over the phone.
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Rupinderjit Singh
(@MalhiJapnoor) reported
@Fidomobile having very bad experience with customer care in store. Terrible service ever i face in my life.
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arusha
(@Abbaniii) reported
leave it up to @Fidomobile @FidoSolutions for offering you amazing plan packages for being a loyal customer 🫶🏻🫶🏻🫶🏻
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Aunty Anti
(@WilliamsonTara) reported
Also, it’s just poor customer service @Fidomobile - like, do better, right?
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Basil Al-Dajane
(@baldajan) reported
Truly amazing! Got a new iPhone. @Fidomobile (Canada) doesn't support eSIM transfer. I have to walk over to the Fido Store and pick up a new QR code... and I'll be charged $10+tax for a piece of paper that has a QR code printed on it to activate an eSIM...
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JAY SHAH
(@jayshah3828) reported
The worst customer service I ever got is from @Fidomobile @FidoSolutions. I just want to upgrade some service and for that to verify my account they asked my DOB and birth year was incorrect. Maybe that's my fault while creating new account but there is no way to update it online
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CITTO KAIN
(@cittokain) reported
@Fidomobile Iv been with Fido for 20+ years, customer service is not acceptable anymore. Over a $400 deposit I am moving my entire family and business lines over to the competitor. This generations loyalty department is horrible. I advise against this company.
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Kyle
(@kseichter) reported
@FidoSolutions @Fidomobile Your customer service is pretty useless. On a chat because my phone stopped working, your terrible rep asked my issue and I told her, she then replied 5 mins later saying "Thanks for confirming" and then proceeded to not say anything for 10 more mins.
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Whoever
(@Whoever1010) reported
@heyitsyashu Yup, called @Fidomobile many many times to complain but they had no solution except to change my number. I asked what is the guarantee of the new number doesn't receive spam calls/messages? They said none!
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mohammed azher
(@Afrozinfysys) reported
@Fidomobile Internet not working on my street in Pickering. Please reach me I trying to call CS no response.
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Naresh
(@Naresh_Ravi1) reported
Hi @Fidomobile , I experiencing issues changing billing address. When I'm trying to click on the update billing address it shows nothing. I have tried with different browsers but no luck.