Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (45%)
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Internet (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst and Dartmouth.
| City | Problem Type | Report Time |
|---|---|---|
 Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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sergio jimenez
(@craselrau) reported
Hi @Rogers , already 7 hours with no internet and no coming back scheduled. The bad news to me is that I’ve ran out of my cell data … the good thing for you is that as I’m using @Fidomobile , you will get twice the earnings for a lousy user experience.. not a bad treat
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ap
(@mr_ababo) reported
@Fidomobile ACTUAL FIDO SPEED DELIVERED: DOWNLOAD: 93.3Mbps UPLOAD : 16.19Mbps Hey FIDO, why is my internet speed is 93.3Mbps Down/ 16.19Mbps Up when I pay for 150Mbps/ 15Mbps
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Nelson Jr.
(@NelsonJr323) reported
@Fidomobile Trying to cancel *611 takes forever.
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Elaine Calder 🇨🇦 💔 🇺🇦
(@calder_elaine) reported
@BrettPolegato @Fidomobile @RogersHelps And my CHATR mobile service charges 2 cents/minute for calls to Italy, so in Venice I just go ahead and use my phone to call restaurants, etc. 2/2
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PARTH DODIYA
(@PARTHDO30967151) reported
@Fidomobile I ordered Galaxy z flip 3 a month ago.. I still not received anything from Fido.. Very disappointed with the service. I live in Kitchener Ontario. Please reply.
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Giri Duvvu
(@Giri60970185) reported
@Fidomobile I am unable to login your app .I not using your network since 15days as I on vacation .Still my bill shows $200 plus including roaming charges...? Even I sm unable reach your chat box as well to discuss my issues.Please let me know how to hold my account..
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RAVI SHARMA
(@itzravisharma) reported
@Fidomobile home internet outage jn L6P2Y7 since 6 hours and no response from FIDO what so ever .. this is how bad FIDO is .. can you imagine world without internet. welcome to FIDO service
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Chana Posen
(@cposen) reported
@Fidomobile I’ve been told my billing issue will be fixed since December but still nothing - this is getting very frustrating
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Ryan White
(@RySpectra) reported
@Fidomobile I need to split up an account. I've tried to call 3x now but you never seem to be open when I'm not working. The message telling me you're closed does not include opening hours or timezone. I don't think I can do what I need to online. Can you help?
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Morgan (Elle/Her)
(@odballAstro) reported
@Fidomobile I have spent the last year trying to cancel my data stick and was under the impression I had. Today an agent called me claiming I owed 119$ for a product I cancelled, tried to get me to pay it and then transferred me to a different department which then hung up. what?
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.
(@shayy_ken) reported
Also calling customer service both of which were not able to help & basically telling you to pay over again and that they can’t help @Fidomobile @FidoSolutions
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@Fidomobile Sometimes your device craps out on you, and there's solutions to fix that. CGI's can easily place it anywhere really (the background scenery that is).
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TammamAwad
(@dotnixdevil) reported
@Fidomobile You are without a doubt the worst company every I just checked my bill and found that you charging me something called Suspension Fee how in earth that make any sense . not only that but when i was talking to your customer service they just hangup without calling back
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
Now, if only @Fidomobile (rogers-owned, obviously) could do a few skits in their commercials involving dogs. The one thing we never do see, is a dog pooping live on set. LOL
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RAVI SHARMA
(@itzravisharma) reported
@Fidomobile FIDO is One of the worst … don’t go for it folks.. what you will get as loyalty is … weekend without home internet with no one there to help from FIDO
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kulbeer
(@kulbeer_123) reported
Bad experience with @Fidomobile, worst customer support, always provide wrong info.
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Patel_1
(@Patel_2101) reported
@Fidomobile , you have charged me with the charges for the services which I haven't used. It shows that I have called to usa for 16 minutes and charges are applied ...I never called to usa, and I won't hesitate close account and even would not recommend to any one
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Ameya
(@AmeyaVBunde) reported
@Fidomobile @FidoSolutions Really disappointed with your service. I always find it difficult in getting a stable internet connection. Really pissed off. Won't recommend fido to anyone, the shittiest service ever.
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.
(@shayy_ken) reported
@Fidomobile @FidoSolutions horrible customer service ! Horrible store ! And up to now there’s no solution to the problem and treating your customers like 💩
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Meeraj
(@meerajrules) reported
Disgusting @FidoSolutions @Fidomobile Their home internet always sucks during night time. Never recommend
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Rahul islam
(@Rahulakafrozen) reported
@Fidomobile hey i am a fido customer and I am little bit disappointed with your recharge plan i am paying 52 for 8 gb however my friends are getting the same by paying less
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BabyCube
(@nourishnew) reported
@FidoSolutions @Fidomobile whats going on with home wifi? I have no internet connection. (Mississauga). I already tweeted last week that i will switch and this happened again and its worse. Last time restarting the router fixed the issue. Now it didnt.
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Riel Hahn
(@RielHahn) reported
@Fidomobile Hi, can you help me? I can not sign in to my account with my phone number any more. Says I need to register but also says my account number isn’t recognized.
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RAVI SHARMA
(@itzravisharma) reported
@rogers @Fidomobile how can you keep customers out of internet for 6 hrs in 21st century.. check your records for L6P 2Y7 … such a shame .. pathetic service provider
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Larry's still being careful Till this is over
(@LarryTill) reported
Update (+2 hours): The only solution offered so far is that I should clear my cache. I've switched computers, tried different browsers, you name it. Is this really how you treat your customers, @Fidomobile?
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TammamAwad
(@dotnixdevil) reported
@Fidomobile What happened was you added suspension fee to my bill given that it does not make any sense to charge your customers for suspending there data in addition, I paid my bill and not only that your customer service representative ended the call and she did not call me back
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TammamAwad
(@dotnixdevil) reported
@Fidomobile I sent you a DM but your customer service representative is not helping me solving my issue @Fidomobile
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SAIPRATAP SREERAM
(@pratapmetalfan) reported
@Fidomobile @FidoSolutions Struggling to get a refund from Fido since Nov-2021. Wasted lot of hours in coordinating with the inefficient customer support team. Case# C174405287 Regret porting to Fido from Rogers.
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DILLIGAF
(@olinit_xo) reported
@Fidomobile I am trying to cancel the internet service for the 3 rd time now because of how annoying the process is. Why do I owe an explanation to anyone as to why I want to cancel? I pay, I cancel if I want to and when I want to.
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relaxmassage8888
(@Deepea6) reported
@Fidomobile @FidoSolutions If my fido internet works consistently I will feel extreamy lucky. Any hot chocolate & blankets plz. pass along to homeless people. Meanwhile can somebody kindly tell me why my internet is not working again ??? Thank u please