Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	7 days ago
Deep River	Phone	7 days ago
Ottawa	E-mail	8 days ago
St. Catharines	E-mail	11 days ago
Vancouver	Internet	12 days ago
Toronto	Phone	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commander416 😷 (@Commander4162) reported 48 seconds ago

  @Fidomobile I am getting frustrated! Who do I speak to in Fido management to get a long standing, and recurrent problem solved. If I can't get it dealt with, I will talk to Joe Natatle and see who's *** he can kick.

• 
  Jason (@604jchen) reported 2 minutes ago

  @Fidomobile your Customer service agents are so useless, please make your future promotions more clear, some have been able to get special treatments.

• 
  Tasneem N (@TasNadeem) reported 5 minutes ago

  @Fidomobile been trying to contact Fido customer service for 2 weeks now via phone,app and live chat. NOT happy. Could someone please respond to my DMs. Thank you.

• 
  RadicalBradacal 🌈 (@ADBradac) reported 7 minutes ago

  I've been a @Fidomobile customer for nine years, since moving to Canada. Here's a thread about the worst customer service I've ever had, and how no one should use Fido. Ever.

• 
  Live Influences Digital Marketing Agency (@InfluencesLive) reported 13 minutes ago

  @FidoSolutions @Fidomobile Hello Customer care , i wam so much pissedoff from fido services. I have tried to call fido care and wait for 2 hrs but no luck for 5 days. please cancle my wifi service. account #223302159 name : Rajarshi Patel address : 15 Jellicoe Crescent,

• 
  Quick Question (@SMeesam) reported 13 minutes ago

  @Fidomobile Worst customer service ever!!!!!!

• 
  The Hammer (@KevinIs20463333) reported 13 minutes ago

  @Fidomobile 1 billion in annual revenue and you can't solve this issue that puts all ROGERs customers at fraud risk...terrible look for a terrible company @Rogers

• 
  DAN THE DAD (@Daniellethedad) reported 16 minutes ago

  @Fidomobile Your online services are garbage and the "support" your company offers is terrible. Figure it out, you guys are useless

• 
  Abhishek dubey (@abhi_sdl) reported 20 minutes ago

  @Fidomobile @FidoSolutions I have been trying to get in touch with you guys since 3 days..Its regarding my billing issue. Can you please schedule a call back? Thanks

• 
  Reid Palmer (@unclegordonpalm) reported 24 minutes ago

  Hey @Fidomobile I'm no longer a customer so I can't contact a rep on the phone using my number (IVR barrier), and the Live Chat gives a "Server Error" - please respond to my DM when you can. Have a question regarding a credit on my account.

• 
  𝔸𝕤𝕙𝕝𝕖𝕪🍟 (@yeahwellso) reported 26 minutes ago

  @Fidomobile been on hold forever. how to I get some help?

• 
  Thehyunkel (@thehyunkel) reported 28 minutes ago

  @Fidomobile How to not get a customer 101 : - Tried to apply online, got some message telling me to call for some verification. I call, the person needs to transfer my call (1st strike). The wait time for other service is about 45 min (2nd strike)

• 
  Jummy (@goodnaijagirl) reported 29 minutes ago

  @Fidomobile Hello! Phone cut off while I was waiting for the customer service specialist to find the note on my file; called back and customer service is closed! Hope @FidoSolutions can help as this is time sensitive!!

• 
  The Hammer (@KevinIs20463333) reported 32 minutes ago

  @Fidomobile Fido is a **** division of Rogers. Constant Chinese fido crank calls, no solution besides blocking number but doesn't work because always changes....terrible company, the worst @Rogers

• 
  EcoGothsOnly (@Over9000Jon) reported 33 minutes ago

  hey @Fidomobile here is the thing, when you add a new chatbot and direct all support requests to the website / chatbot and remove your contact information, you need to make sure you can do all the things in self serve, like cancel accounts.

• 
  ghost (@_ekbl) reported 33 minutes ago

  @Fidomobile The customer service is ridiculous with you guys. I don't know how many times in the last 2 weeks you guys made me waste my time.

• 
  prinkly (@lameparm) reported 34 minutes ago

  @Fidomobile worst ever experience. get some better customer service representatives. seriously reconsidering my decision with going with fido

• 
  Steve Cordrey (@SteveCordrey) reported 35 minutes ago

  @Fidomobile @FidoSolutions My Data Bytes sessions are not resetting. Please help.

• 
  Samuel Baruffi (@SamuelBaruffi) reported 36 minutes ago

  Hey @Fidomobile ! I've been trying to connect with one of your agents for most of the day today. With more than 10 chats opened and 4 calls with ZERO being answered. Currently more than 40 mins on the line waiting! Is this the type of customer service you want to provide? #Help

• 
  Tom (@GrahamThomas92) reported 40 minutes ago

  @Fidomobile My partner is having issues with her phone, she spent 30 minutes on hold, spoke to a rep who advised her to wait for the call to hang up then to restart her phone, which didn’t work. Now she has to wait again to speak to someone - this is awful customer service.

• 
  P.E. (@ashestantalize) reported 42 minutes ago

  @Fidomobile you sent the sim cards to the wrong address. Your phone line is impossible to get through. Is there no offline way to fix this?

• 
  A M. (@AMobbDeep) reported 47 minutes ago

  I recently switched to @Fidomobile but my number was not properly ported. It’s been 2 days that I’ve been trying to reach customer service. 🥲

• 
  Mike Schilder🇨🇦 (he/him) (@pictor) reported 48 minutes ago

  @Fidomobile My plan is $65 for 10GB. I see on the site that your 10GB plans are listed at $60. Who do I talk to about knocking my bill down by $5?

• 
  Wine Lover in Canada (@canadianwino) reported 50 minutes ago

  @Fidomobile can't seem to sign up - some issues going on with your web site.

• 
  Aman (@strrangrr) reported 50 minutes ago

  @Fidomobile why are you blocking my number from being ported to Rogers?! Can someone help.. this is ridiculous

• 
  prinkly (@lameparm) reported 51 minutes ago

  @Fidomobile @FidoSolutions worst ever experience. get some better customer service representatives. seriously reconsidering my decision with going with fido

• 
  Christina (@christinahio) reported 51 minutes ago

  @Fidomobile is there a reason why I can’t call a support line?

• 
  Jasmine 🇨🇦 ياسمين (@JasmineGhandour) reported 53 minutes ago

  As per to my experience, Fido has a better customer service than Bell Canada. Therefore, I am switching to Fido ☺ @Fidomobile @Bell

• 
  danielle (@kdaniric) reported 54 minutes ago

  Ordered a new phone and got a sweet deal from @Fidomobile early last week. Too bad I have had zero follow up regarding the delivery of my phone even though I was advised I would have it in hand within 2 to 5 days and I can't get through to customer service #foreverwaiting

• 
  Haris Masood (@HarisMasood07) reported 56 minutes ago

  @Fidomobile trying to connect with tech support for internet assistance since many days but always stuck on long holds over 30 minutes without getting to an agent. How can i get someone to help with internet connection issues ?