Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 12/16/2025 06:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (43%)

    Phone (43%)

  3. E-mail (6%)

    E-mail (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (1%)

    Total Blackout (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Niagara-on-the-Lake, Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville and London.

Loading map, please wait...
City Problem Type Report Time
CanadaNiagara-on-the-Lake Internet
CanadaFort MacKay Internet
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Phone
CanadaNew Westminster Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • jason_hollister Jason Hollister (@jason_hollister) reported

    @Fidomobile Your system is down. If I’m on the west coast and going to Twitter seeing what the response is, it should already be here. It’s ok to admit when you’re broken. Don’t show that your ability to engage is broken too.

  • NARINDE51251324 NARINDER (@NARINDE51251324) reported

    @Fidomobile what's going on with mobile service ?? Atleast post on your Twitter handle...

  • pastriesandcake Marlies (she/her) (@pastriesandcake) reported

    This @Rogers/ @Fidomobile problem is not just affecting my work, but affecting my medical care as the doctors require that they can call you on a number, which does not work. This was an appointment I had been desperately waiting on. Doctors do not use video calls either.

  • carot0rres Carolina Torres (@carot0rres) reported from Vaughan, Ontario

    Okay @Fidomobile @Rogers can I have my service back 🙄 #fidodown #rogersoutage

  • RoDaChamp RODACHAMP (@RoDaChamp) reported

    Time to change providers @Fidomobile my phone is still not working.

  • cheezzzypops Chin Ong (Cheecy) (@cheezzzypops) reported

    @Fidomobile what happened? Got no signal for my mobile. Is something wrong with the network?

  • KyKy2825 Vez12 (@KyKy2825) reported

    @BobbyGarabet @FidoSolutions @Fidomobile Exactly. Was going to go to fido after work to see why my phone is having problems! Thought it was my device.

  • kumar_dhanus Dhanus Kumar (@kumar_dhanus) reported

    @anbuchelian @FidoSolutions @Fidomobile Harry Potter also dealing the same problem.

  • Poonam_Mehmi poonam (@Poonam_Mehmi) reported

    @Fidomobile why fido network is down in this area T0L2H0?? Please resolve this asap

  • Shananigans_irl Shanaboo (@Shananigans_irl) reported

    @Fidomobile babes I’m going to need you to fix up. I’m trying to book my nail appointment and my messages ain’t going thru 😒

  • loscbayne josh (@loscbayne) reported

    @TR3NTMARC0 @Fidomobile my data hasn’t worked in over 12 hours lol i have no service rn. **** is not good

  • persiankitty03 Mahshid (@persiankitty03) reported

    My network is down since last night and I cant even contact customer service through phone or chat!! What's going on @Fidomobile @FidoSolutions how much longer till we're up and running again??

  • pinecones255 MoMo (@pinecones255) reported

    @fidomobile when are you fixing the outage? WHY IS THERE AN OUTAGE?

  • ShireenSalti Shireen Salti (@ShireenSalti) reported

    . @Fidomobile I know you think you’re giving me a day off but it’s federal budget day and I can’t afford having no service! Any info on expected recovery time?

  • SharieValentine Sharieamanda (@SharieValentine) reported

    @Fidomobile any idea when service will be back up? I almost missed an important zoom meeting because of this but thankfully found wifi.

  • AM_Mazed Alison Amazed (@AM_Mazed) reported

    Hey @Fidomobile where's my network? How come I can't send messages or make calls? I paid my bill. I always pay my bill. What's up with FIDO in #yyj? is it just me? Or is the whole network down? Thank God for wifi at times like this.

  • brasslily94 T (@brasslily94) reported

    @Fidomobile What's going on with your network?

  • pooja44317602 pooja (@pooja44317602) reported

    @Fidomobile I have doctors’s appointment in the afternoon. And, I will have to get taxi. My internet/ mobilenetwork is not working from morning.And, I don’t know when the service will resume.!!

  • Sailor_Sonico 🎀🌙🍭🌈💖Buffy💖🌈🍭🌙🎀 (@Sailor_Sonico) reported

    @Fidomobile Perhaps an update that the network is done would be helpful.

  • Adamski Adam Peariso 🇨🇦 (@Adamski) reported

    With Rogers down nation wide, and thus @FidoMobile, looks like Two-Factor Authentication is a no-go. Making setting up this new MacBook Air troublesome.

  • ourplacesociety Our Place Society (@ourplacesociety) reported

    @AM_Mazed @Fidomobile Whole network is down

  • marthaxbn marthabn (@marthaxbn) reported

    i need to leave my house - where’s my service!!! @Fidomobile

  • nicstephteo Nicole Teodosiu (@nicstephteo) reported

    Hi Fido, My phone has said “no service” for over an hour now. Please advise. I’m currently in downtown Toronto. @Fidomobile @FIDOFriendly @FidoSolutions

  • SssoullesOne SssoullesOne (@SssoullesOne) reported

    @Fidomobile @FidoSolutions Going on 13 hours of no service in the #Toronto area Fido still down and out.......

  • BionicDancerJo Joanne Poole (BionicDancerJo) (@BionicDancerJo) reported

    @Fidomobile we seem to have a “no service” issue this morning? It happens....but what caused it?

  • VKapisetti Venkat Kapisetti (@VKapisetti) reported

    @Fidomobile what is the ETA for service restoration

  • gdhaliwalhomes Gary (@gdhaliwalhomes) reported

    My business is completely down, no data, can't make phone calls!! @Fidomobile

  • trueself1898 Al1898 (@trueself1898) reported

    Get your act together @Fidomobile !!!!, it's been more than 10 hours and your network is still down

  • devineegazo d 🦦 (@devineegazo) reported

    . @Fidomobile hi hello, why don’t any of my family have any service? it’s been down since last night and i have no idea how to get it back

  • guruprasanth13 GuruPrasanth. S (@guruprasanth13) reported

    @FidoSolutions when will the network be back up and running?! @Fidomobile @RogersHelps