Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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codyrsmith1@live.com
(@cody_smith92) reported
@Fidomobile charging me $3,500 for a phone bill. Not working with me to resolve the issue. 8 weeks of battling and countless times to reaching out to you and no response. After harassing you, I’m told there’s nothing you can do…I should’ve never switched from @TELUS I’ll be back
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Infoagerevolutionist
(@Infoagerevolt) reported
@Fidomobile Double the price for half the service compared to one year ago ... the mafia will have its cut
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ORK from Dork
(@DorkFrom) reported
@Fidomobile Fido sucks try billing you for broken phone and would not cancel the account even when phone is broken and then they said bill credit team to harass you for something you never used or made a single payment on Fido Rogers suck
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile What about the old customer? 😔
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile I have an issue outstanding and your customer executive gave me false statement on call and literally made me angry as well. Can you please resolve the issue my number is 6478636189
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bryar
(@bryarpaije) reported
@CHCHTV do you get many stories about how @Fidomobile steals money from their customers and wont call them back until they give up? blames it on customers and then offers no support? if not then i have a story for you about their “amazing” customer service.
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bryar
(@bryarpaije) reported
@Fidomobile you have by far the WORST customer service and i am ASHAMED that i EVER recommended you to ANYONE. stealing money from customers and throwing your hands up and saying “oh well can’t change anything now”. PATHETIC.
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Tom Johnson
(@tominhalifax) reported
@FidoSolutions @Fidomobile Fido customer service may be the worse I have ever encountered. Putting me off and ghosting me seems to be the strategy after a week. I tried to cancel my service but after 15 mins and no response I hung up and can't even cancel ! AVOID Fido!!!!!!!!
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Proudblaster3
(@proudblaster3) reported
@Fidomobile Rather than giving these prizes you should work on your network coverage. The are really bad in Brampton.
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ORK from Dork
(@DorkFrom) reported
@Fidomobile Fido sucks I know! No customer service training! Try to bill you for a phone you never made one payment on and it’s broken! They would not cancel the account because the phone was broken and I signed because I had a drivers license ! Fido sucks
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Mika
(@KostaMika) reported
@Fidomobile You sell 5G phones yet you don’t offer 5G service and you don’t even mention it to the customer when buying, not very happy with this. I’ll be returning my 4 phones on Monday and switching provider!
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile Hey I am facing to much issue from Fido related to billing, can some one call me and help my number is 6478636189
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SYD
(@JojoSpox) reported
@moooocchiatooes @Fidomobile Service has been on and off since last night around 10pm EST and is still going on and off.....
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Deepak Sharma
(@brahm_boy3) reported
@FidoSolutions @Fidomobile never buy fido because they are financially sick and will not be able to give u ur refund. Their agents are out of world and they don't know what to say..
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Segun
(@SegunCfc) reported
@Fidomobile Why do you turn down international students who try to get Home Internet then.
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Harry
(@Harry54687107) reported
@Fidomobile Its L6P 3X2, I canceled service because of interruptions, lower upload speed, No static IP plans
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joy 🍑 || #AlwaysWithIlhoon 👼
(@moooocchiatooes) reported
@Fidomobile is your system down? can't get any calls and texts. my mobile data doesn't work too. 🥲
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Tammy lau
(@_MI5Stlau) reported
@Fidomobile I was considering cancelling my services. First, I wanted to see how you treat customers and if more than $1.50 can be compensated for that power outage. Ive been busy, no chance to complain. You guys def don’t value loyalty. Very rude agent Chirag who disconnected me
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Amirreza Mohammadi
(@AmirR3zaM) reported
from
Toronto, Ontario
@Fidomobile What about the current customer? Can I get this deal?
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Eric
(@Eric_M_V) reported
@AGSouthern @Fidomobile Bell charges us $9 per day per phone to use our Canadian plan in the US lol. We were in Kingston last month and got charged because our phones connected to an American network for like a minute at one point while on the boat.
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maddie
(@maddie88660099) reported
@Fidomobile why is fido data not working?
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ORK from Dork
(@DorkFrom) reported
@Fidomobile Fido sucks they harass me over a broken phone that I never used or paid for! Bill is in my ex wife’s name and the address on the bill is her address! I am elderly and in poor health heart issues diabetes high blood pressure! They know this and harass me to pay for a broken phone!
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ORK from Dork
(@DorkFrom) reported
@Fidomobile Stay away from Rogers Fido they harass elderly man with health issues over a broken phone that he never owned or paid a single payment on they harass him to pay for something he never used paid for! Billing address is ex wife’s! Stay away from Rogers Fido they don’t care!
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Donny Caldwell
(@DonnyInOttawa) reported
Hey @Fidomobile if you need a current customer to test out the Pixel 6, I will gladly sign up!!!!!!
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Adrienne
(@Adrienn12372245) reported
@Fidomobile why oh why is it so hard to get a straight answer???? My birthdate doesn’t match your credit check. After identity confirmation I was told it was fixed by the credit desk. Nope, still can’t activate a plan after he told me no problem now. This is exhausting.
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Ryan O'Hagan
(@RT_Ohagan) reported
@Fidomobile Today, somebody who had stolen my wallet tried to use my ID to sign up for a credit card. Fido ran the credit report, clearly without looking at the ID. Not impressed. I’m a Fido customer, but now looking for another provider.
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Aly El-Maghraby 💉
(@Aly_El_Maghraby) reported
@Fidomobile worst client service ever ! Very frustrating #611 ! Cannot talk to a human being to resolve / activate a service ! Unbelievable 😡
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greenbox
(@silentpingu) reported
@Fidomobile your internet isn't working. I am working from home. I tried to call but your call centre says it isn't open at this hour. Absolutely disgusted by this service. What are customers even paying for?
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miten
(@mitenpetal) reported
@Fidomobile @sahil singh was provided really good customer service. He helped me to resolve my all the issues and really really provided great service.
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Saad Shakeel
(@supersaad15) reported
@FidoSolutions @Fidomobile Its now the 5th day w/o internet. I hv missed 2 days of work and tomorrow is going to be the 3rd. All I'm hearing from CS team is that the IT team needs to resolve this and v don't have an ETA. U have lost a loyal customer (3yrs). Ordered another service provider.