Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (49%)
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Internet (40%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Ohsweken, Kanata, Listowel, Gatineau, Brampton, Surrey, Montréal, Lakefield, Ottawa, Burnaby, Etobicoke, Vancouver, Langley and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Ohsweken |
Phone | |
| Kanata |
Phone | |
| Listowel |
Phone | |
| Gatineau |
Phone | |
| Brampton |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Des-ree James
(@DesreeJames) reported
@Fidomobile is there an outage going on, I heard it from a friend and I can only do emergency calls right now... Shouldn't fido put out something about this??? Rogers did and I believe Rogers and fido are sister companies...
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Jibin B.
(@jibinbabyv) reported
So disappointed with @Fidomobile ! No services since the morning. It has been hours, but no ETA for a resolution.
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Thomas Egon Zobiak
(@zobiak5) reported
Shame on @Fidomobile , 6h wasted, no income made due the cut on internet services. Not able to drive my Uber because of cut on internet! Try approach with representative and manager with out any solution!!!! Hope to find more drivers facing some issues, and take some actions!!!
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Nadine Yousif
(@nadineyousif_) reported
from
Toronto, Ontario
For anyone that’s trying to get a hold of me by phone today: there appears to be some outage issues at @Fidomobile and my phone is affected as a result. Email is the best way to connect.
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Patty C
(@pattycake91) reported
Trying to communicate with @DunnMoney12 during a @Rogers & @Fidomobile outage is proving to be equal parts hilarious and frustrating
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Ditz McGenius 🇨🇦
(@DitzMcGeee) reported
@garethwaite @Fidomobile Rogers lines down Canada wide my cell isn't working
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile @Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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Shanker Bhardwaj
(@shankerbhardwaj) reported
@Rogers @Fidomobile Haven't had any service since early last night (April 18th, 2021). Our third lock down. Can't work, can't leave the house. @Virgin Internet down since Saturday! We are a joke to you.
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Bananatoffee
(@Bananatoffee1) reported
@BobbyGarabet @FidoSolutions @Fidomobile If you contact support they're gonna gaslight you into thinking it's your fault lol they legit kept telling me to restart my device
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#FTBLILBOOTY
(@__Liyaah) reported
@Fidomobile listen, my phone bill is way too high for me to not have service for no reason.
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Wendy Mac Donald
(@98_mac) reported
@Fidomobile please fix my phone service, I have a vaccine to register for today!
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Ⓜ️🅰️®️Y🅰️Ⓜ️
(@maryam_adeli) reported
I can't make any phone calls and have no internet. Earlier this morning I could send some text messages but it fails now @Fidomobile and @Rogers both have some technical issues I guess.
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DonRonDon
(@_DonRonDon) reported
@Fidomobile Are you currently having server issues? I live in downtown Toronto and have had no signal all morning.
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آزی آزبورن
(@aziazi2020) reported
@maryam_adeli @Fidomobile I’ve heard that Rogers is not working properly...
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Anmol Dhillon
(@anmoldhillon77) reported
Fido is down in Vancouver , How long i have to wait . No Calls or Mesgs @Fidomobile @FidoSolutions
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S.
(@sssuccessful) reported
Fix tf up!!! @Fidomobile
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kent
(@alpha_diy) reported
@Rogers @Fidomobile prepare to give your customers some money back for nationwide wireless service failure. #rogersoutage #fidodown #mobileoutage
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stephen albert
(@stephenalbert11) reported
@kolga @Fidomobile My service has been on an off all morning. Some businesses cannot connect to their credit card payment system.
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KH
(@kuda_hove) reported
@Fidomobile needs to fix whatever is going on with their network today.
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Jared Purdy
(@jaredpurdy) reported
@Fidomobile Is Fido currently experiencing Canada wide cellular service disruptions as is with Rogers? I can't use my phone.
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Cassie
(@Suigeneriscass) reported
Wth is going on with the service @Fidomobile @Rogers ???
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trish gibson
(@gayrainbow) reported
@Fidomobile any news on when service will be restored?
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile @Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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Chetan Kalani
(@ChetanKalani) reported
@Fidomobile is there any service issue in L7A area . We r getting no signal.
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cut soap for me bro
(@x_fvmi) reported
@FidoSolutions @Fidomobile you guys having service issues around Kitchener? My phone is out of service on a “Monday morning” can’t dial out, I have missed meetings. No one sent a notice out, I have restarted my phone countless times
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Ahmed Al Kurd
(@ahmedalkurd) reported
@Fidomobile we are out of covering in Milton since yesterday!!! Any help Fido ?!!!
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Tim-Wit
(@timlewisgeddes) reported
@Fidomobile no service in Thorold? WTAF?
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Thiruvarutchelvan
(@chelvan8) reported
@Fidomobile my phone is not working. I’m trying to make phone calls. But calls getting dropped.
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nidelle
(@nidelle_loves) reported
@Fidomobile fix up
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Shao
(@cz15n) reported
@Fidomobile Hi guys, in k3j5r8 area , I am experiencing a very poor and unstable mobile service atm. I can barely make a phone call (take long time to connect) and I cannot get any message. Can anyone take a look?