Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (64%)
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Internet (24%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Aberdeen, Vancouver, Toronto, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Hawa Gaffou G🤎
(@WawiiG) reported
@Fidomobile I contacted customer service in order to get a refund of the roaming fee because I didn’t not use my phone on roaming at anytime since I had a local line. I contacted customer service, but the first person I spoke to placed me on hold for 10 minutes and ended up hanging up.
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Poupée
(@tarahg305) reported
@Fidomobile **** wrong wit y’all and this data
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It was A GAY all along
(@mattie_rush) reported
@Fidomobile Automated message says your customer service is open Monday to Fridays from 8am until 9pm. This however is followed by another message saying the offices are closed. It’s 8:18am ZERO of the automated messages fulfill my need. Can someone reach out for a fix. Thanks.
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Not Typical
(@NotTypical12) reported
@Fidomobile Fido if you hooked me up I’d be so happy. There’s no home internet where I live. I use my cell (Fido)internet for work zooms and my kids school. It’s a bad situation. We are in a stay home order 10 min outside Ottawa but my kid can’t really do school from home with no internet.
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𝙢𝙚𝙩𝙧𝙤
(@ilymetro) reported
@zetaran @Fidomobile at least I didn’t almost fail physics 🖕🖕
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alfie vente
(@alfievrmtdac) reported
Pretty disappointed with @Fidomobile . Long term customer waiting on a cheque over payment since Feb. 17th of this year. RIDICULOUS. Seems they really don't value their customers. Customer service consistently blame the "system" for my wait. #disappointing #customerexperience
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Ebbie 😬🤷
(@elisedubois) reported
Hey yo @Fidomobile, nothing to say about this? You won't even aknoledge you goofed up real bad on this one?
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Jagan vm
(@9209Vj) reported
@Fidomobile Very poor customer service. After 1.5 hours on being on the call. Service never completed. Really pathetic
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Sofia Heaux
(@HeauxSofia) reported
from
Toronto, Ontario
How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile
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Hawa Gaffou G🤎
(@WawiiG) reported
@Fidomobile I have always had bad customer experience with Fido, and have decided that I will start looking at my options with different providers.
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Bill Lukawy
(@bill_lukawy) reported
@Fidomobile finally read your reply. Asked a question a while ago. Forgot about it. Question. "I have owned a pre-owned iPad for months. I pay for a 4 GB data plan each month, never used it. Been 5 months, no data ever. Never seen a sim. Paying monthly for nothing
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amanda
(@amandamartell) reported
@Fidomobile why am I getting ads for your service randomly through my google speaker??
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Ryoh A
(@ryoha) reported
@andrewloverock @Fidomobile Haha. The agent was making fun of Shaw/Freedom as “not our competitor” and how terrible their network is. You’d think they’d at least attempt to give me a half decent deal.
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Bill Lukawy
(@bill_lukawy) reported
@Fidomobile part 2 of ? My cell is 5875859430 can't log in to see tablet# Never had service, don't know why. Doing something wrong? Says to put activation code or scan QR code. No clue what is going on
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Allen Markuze
(@allenronm) reported
@Fidomobile haven't had internet on my phone all day. Customer service is supposed to call me back but nothing so far. Frustrating. Plz help.
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neo,n
(@Neon_negro) reported
@Fidomobile @FidoSolutions "continue", please. Fido has the worst customer service I've experienced, hands down. Anyone with self respect should avoid your company.
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𝙢𝙚𝙩𝙧𝙤
(@ilymetro) reported
@zetaran @Fidomobile Shut up your jokes are bad
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Rotten Tomato
(@RebazLaw) reported
@Fidomobile I read all the documents sent to me via email thoroughly, Including Mobile service agreement & payment program agreement. It does not include the promotion. you guys are charging me full price while your website says it's on clearance. does that sound like a fair treatment to u?
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вяυησ 🇨🇦
(@1BGallucci) reported
@MobileSyrup @Fidomobile Anyway on getting more GB for existing customer.
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Guillaume Labre
(@labre_guillaume) reported
@Fidomobile @LidoPimienta @WitchProphet You are also something I have big problem do you think I live for you? Ho ******** you think you are trying to stole my money
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Heldden Byumvuhore
(@I_Am_Heldden) reported
@Fidomobile will have you on hold for 2 hrs, only for the customer care agent to come back saying 'sorry' & that they can't help Pretty much, we should call unto God because @FidoSolutions is not in the business of explaining to their customers the discrepancies in their bill 💀
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Hawa Gaffou G🤎
(@WawiiG) reported
@Fidomobile remind me never to use Fido as an internet provider. Worst experience and biggest cheats of all time!
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Katie Hay
(@katie_hay6) reported
@Fidomobile @FidoSolutions Hey, Fido - 5 days to solve a voicemail issue seems a bit long ....
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Zain Rao
(@ZainRaoYT) reported
@Fidomobile @FidoSolutions please fix your damn app. I can’t activate my 5 hours of data and I’m losing money by the minute. So unreliable for the past 2 weeks god dammit.
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Jordan Sparks
(@JordanJSparks) reported
I contacted my bank IMMEDIATELY after @Fidomobile told me they were stealing my $100. I full 100% do NOT recommend doing business with them. They continued to charge my account for MONTHS after my contract was already over and charged me 2 Full Months of Service after ..(ctd)
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Nazeema
(@Nazeema99117381) reported
@Fidomobile poor customer service. I was promised 120 cad for phone upgrade which they are denying now and disconnected my call. I even followed up with them couple of times for this but no use.
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Steve W.
(@sjwelsh19) reported
@Fidomobile @FidoSolutions your customer service is the biggest piece of **** and waste of time I think I’ve ever experience. You are a telephone company who’s lines can’t hold who calls without disconnecting customers. You have called me 107 times in the last 4 months.
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B.Babyco
(@b_babyco) reported
Giving customer a defective phone and refusing to take it back (supposedly because i don’t have the original box ) even if my 30 days satisfaction period is not over = BAD CUSTOMER SERVICE. @Fidomobile @Bologna72 #defectivephone #takeitback #dobetter
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It was A GAY all along
(@mattie_rush) reported
@Fidomobile Wish you wish change the hours of operation automated message says Customer Service is open Monday to Friday 8a-9pm HOWEVER that is followed by with “our offices are currently closed...” ZERO of your options fulfill my need so it’s essential to speak with a rep.
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Rebaz Khursheed
(@RebazLaw) reported
@Fidomobile It used to be really easy to talk to human when we needed customer services, now you shove Jack the A.I in our faces and burry access to human agents so you fatten your bottom-line. What a disgusting capitalistic move!🐷