Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (51%)
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Internet (33%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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dar
(@Darsound90) reported
@Fidomobile do I get a refund for the outage cuz it has caused a lot of issues with work from home. if my payment was late you would charge me for it. 7 Fido phones in the house all down. So I guess I am back in 80s before we had cell phones.#slowservice #fidooutage #FIDO
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Nitin
(@matrix0683) reported
@FidoSolutions @Fidomobile I hope it gets fixed soon.Have been without service since morning.
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dominic serra
(@domserra1) reported
from
Brantford, Ontario
@Fidomobile y’all sus, get my gf’s service back pls 😡
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Debbie Pacheco
(@DebbiePacheco) reported
@Rogers @Fidomobile Any idea when service will resume? Makes trying to book a COVID vaccine over the phone with pharmacies that have available appointments but no website impossible.
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CovertlyCool
(@covertlycool) reported
@Fidomobile I got no cell service
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Atul
(@AtPar71) reported
@FidoSolutions @Fidomobile When will the network be back, we are loosing business and hurting our work, it is very sad that we have to depend on FIDO!
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Ashish Mehra
(@GhantaBabaJiKa) reported
@Fidomobile when is the network expected to start working? Been over 6 hours now..
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Alli K
(@AlliKLam) reported
@FidoSolutions @Fidomobile Hi Fido, my family is all on your network, we’ve had no service all day, not even interrupted service. Are u planning on reimbursing customers for this outage?
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Bimini Bon Benadryl High
(@AyoTsalithaba) reported
Is @Fidomobile gonna reimburse me for the no service I’ve had all day?
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B I N O Y 🏎
(@ThisisBinoy) reported
Brokerage account has two-factor authentication and each time I try to log in, it sends SMS on my phone. @Fidomobile @FidoSolutions is down since 12 hours and I can't access my stocks because of this ****** mobile service. No wifi in the world can help with this.
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Ada
(@ada_obioha) reported
@Fidomobile y'all are definitely not charging the highest cellphone bill for the whole country to be out of service for the entire day.
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Morons'R'Us
(@TKD2U) reported
So I assume all @Rogers @Fidomobile customers will see an automatic adjustment on our bills this month for interruption of service @CRTCeng. Can't pay for something we can't use... This type of adjustment should be automatic and law.
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Kenza Rougui
(@kenzarg) reported
@FidoSolutions @Fidomobile Hi, it’s been quite a few hours now and I am wondering do you guys have an idea when the service will be back? An hour? 2hours?
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denis richards
(@denis_toronto) reported
Hey Fido - no service. What's up? @Fidomobile
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Nicole Mensink
(@nicolemensink) reported
@FidoSolutions @Fidomobile My cell phone has been saying that I'm not "registered" when trying to make calls for almost 12 hours now. This seems to be more serious than an outage, what is really going on Fido?!?!
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Lisa
(@LL0223) reported
@FidoSolutions @Fidomobile I’m ready for a refund for the inconvenience this has caused. Please have a customer rep reach out to me
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Dull Jack
(@Deaner9051) reported
@Rogers @Fidomobile If mobile data and service is down, how am I able to still see my billing in the app? Why is this taking so long you ****** my whole day. Along with millions of others. We don't understand how this is not fixed. In the last decade this has never happened.
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SpIky...omo owa omo ekun! 🇨🇽
(@Wurdz1) reported
Will that @Rogers and @Fidomobile mobile network has been down for hours! Imagine the income loss for those dependent on them. I can imagine using the transport app and suddenly you are left in a limbo.
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Atul
(@AtPar71) reported
@FidoSolutions @Fidomobile It has been more than 6 hrs that network not working!!!
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Sashoy
(@soulful_petal) reported
@Fidomobile When will my phone service be back? It’s been more than EIGHT HOURS!!!!
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Democratic Gremlin
(@Teelin) reported
@Goltek_M @Fidomobile I see they did 7 hours ago and they have retweeted it since then. That's something, but cell service would be even better ;-)
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Maria Pasta
(@Pasta2Maria) reported
@legitmarino @Fidomobile Hey Fido!!! Please fix the outage sooner than later ! It has been since last night with no phone service and unacceptable! Why is it taking so long?? This is crazy!
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SHUKRI
(@shuucksx) reported
THIS IS UNPROFESSIONAL AND GHETTO AS HELL! @Fidomobile @FidoSolutions FIX IT!!!!!!!!!!!!
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Gisele
(@Elgizu1) reported
@Fidomobile @FidoSolutions There is no service in Great Vancouver area, what happened? When can it be restored?
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denis richards
(@denis_toronto) reported
No service for over 2 hours @Fidomobile
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Danica Samuel
(@DanicaSamuel) reported
Fix up, please @Fidomobile.
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Meaghan
(@meaghancozzy) reported
@FidoSolutions @Fidomobile 14 hours without any service? Koodo and Freedom are in full operation. I havnt been able to work because of this. I hope there is compensation for this.
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elisa
(@den_consulting) reported
@globalnewsto Can you get @Rogers & @Fidomobile to commit to a plan for restoring service? No Rocket Hub internet, both cell phones down, plus my fido home phone is down! Its been over 7 hours!!
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Bradley Shende
(@b_radley) reported
@Fidomobile - network is DOWN?
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Mike C
(@MeltedChrome) reported
@Rogers @RogersHelps @Fidomobile You folks charge WAY too much for a whole day of service outage to be considered even remotely acceptable. Fix your ****.