Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (30%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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✨RG✨🔮
(@Rejjinaag) reported
@BubbszExclusive @Fidomobile If it makes you feel any better my service just went back out 😩
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Trevor Twining
(@trevortwining) reported
I have cell service again. Will book my appointments and get that all set up and then I'm cancelling my @Fidomobile service. If they're not there when I need them, then why do I need them?
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Yesh
(@_yesh) reported
@FidoSolutions @Fidomobile More than 12hrs no service... No calls, sms and data. Did you try restarting all your network routers yet?
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Aaron Vanderwal
(@aaronvanderwal) reported
This is addressed to anyone affected by the @FidoSolutions @Fidomobile outage today. I’ve been out all day too, but I’m suddenly back online for 1 of 3 phones in the house. There is hope.
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Robin Yeatman
(@robin_yeatman) reported
@FidoSolutions @Fidomobile Can you please give your customers an update about when we can expect to have service? Radio silence doesn’t do much for instilling confidence in this company.
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Rajendra Rapolu
(@Rajendra_Rapolu) reported
@RogersHelps Any update on fixing this issue? @Fidomobile it entire day has been lost. Unable to use other financial services due to this outage.
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JP Valdes
(@jpvaldes) reported
@melanieelove @Fidomobile @FidoSolutions I JUUUUST got service again lol.
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Машонка Медвежонка 2.0
(@shura_moscow) reported
@MrsTtheECE1 @FidoSolutions @Fidomobile Agreee. I have no service a whole day since 6 AM in Vancouver. Any credits apply? Or you are going to charge us as a whole day of service as always?
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Машонка Медвежонка 2.0
(@shura_moscow) reported
@FidoSolutions @Fidomobile Yes sure. Don’t tell us.. Canadian wireless is the most expansive in the world.. I guess we should have more companies providing us service , not jus one Rogers and bell. Then you will be more responsible and way cheaper.
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Titanium K9
(@0684Blade) reported
@BrianThornburn @RogersHelps @Fidomobile Still down at 1600 hrs today
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Ryan A
(@RyanOnBoard) reported
I sincerely hope @FidoSolutions @Fidomobile will be compensating us for this outtage today. I get that disruptions happen, but I shouldn't be paying for your errors.
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Tola 🦄
(@oh_tola) reported
from
Vancouver, British Columbia
Omg this is getting ridiculous - have not had any cell service since late last night (now 4pm the next day)- and not once has @Fidomobile emailed about this whole situation. Not cute, not cool
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Eyon 🔱
(@eyon_416) reported
Damn @Fidomobile ain't been able to make any calls since last night 👍🏽
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Emi A
(@Violetflower227) reported
@FidoSolutions @Fidomobile What do you mean you apologize!!!!! You should give a notice ahead not just suddenly I found no service in the morning and until now!!!! I couldn't do any work today, who is responsible to compensate for this ?????
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Jay (Cunner Outdoors)
(@CrazyCunner) reported
So @Fidomobile @Rogers its been all day now..... I can only use my phone on wifi......cant call or text.... Any idea when this will be fix... And how we will be compensated for losing a full day of service....
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Brgndy Boy
(@LB_Kittles) reported
Fix up nuh dog? @Fidomobile
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Ashley
(@WEBSTERAM) reported
@AboutRogers @Rogers This is bs. I'm with @Fidomobile and same ****.
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Lisa
(@JlisashebaLisa) reported
@FidoSolutions @Fidomobile Hello, no service since 9am or earlier. Go luck to Shaw and Freedom mobile customers when Roger purchases you! This is unacceptable all day! No updates when this will be fixed?
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elaine ❀
(@elaineeyxo) reported
@Rogers @Fidomobile FINALLY have service again. About time...#rogersdown
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Ayush
(@im_ayush) reported
@Fidomobile how much longer will it take to fix the connectivity issue? I am in Toronto and have had no service since Last night. Not good enough!! #fidooutage #fidodown
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PRANAV PANDEY
(@pranpandey) reported
@Rogers @Fidomobile no network since morning.. Its a ****** service..Considering the amount of money you guys take..
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Hugh Sturdy
(@SturdyHugh) reported
@FidoSolutions @Fidomobile @RogersHelps so I guess all your cell service is F’d ? I am using my home WiFi atm to send this and hope I am not missing any calls. Were you hacked?
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Senwung Luk
(@fysl) reported
from
Toronto, Ontario
Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.
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Jasdeep (Jessy) Singh
(@jessycrown) reported
@Fidomobile and @Rogers after today it's going to be difficult to remain loyal customer.
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Melanie
(@melanieelove) reported
how are you going to compensate people for this **** @Fidomobile @FidoSolutions??? I work from home and need to call my clients so therefore, lost an entire day of work. such bullshit for how much you charge me a month
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Kim Chi
(@kimgeegee) reported
Cant believe it’s 2021 and we still lose service Lmao @Fidomobile @Rogers
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Max Kuri
(@DragomaxCanada) reported
@Fidomobile @LidoPimienta @WitchProphet Fix the phones
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Bob Sumner: Views are mostly of mountains.
(@Newsbob) reported
@johnnystyles @Rogers @Fidomobile What happens when you cross a cell phone with a skunk? You get stinky service. #yyc #dadjokes
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Bobby Garabet
(@RealtorBobbyG) reported
Finally @rogers @Fidomobile thought I was going to see Jesus Christ before I saw my service return again.
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Mark Pniewski
(@Topagent07) reported
@FidoSolutions @Fidomobile Poor service and communication !