Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 09/24/2023 15:30

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  • Internet 68.89%


  • Phone 14.40%


  • Wi-fi 12.09%


  • Total Blackout 3.38%

    Total Blackout

  • E-mail 1.07%


  • TV .18%


Live Outage Map

The most recent Fido outage reports came from the following cities: Brampton, Toronto, Woodbridge, Oakville, Burlington, Sault Ste. Marie, North York, Kitchener, Mississauga, Scarborough, Collingwood, Montréal, Vancouver, Ottawa and London.

Loading map, please wait...
City Problem Type Report Time
CanadaBrampton Internet
CanadaToronto Internet
CanadaWoodbridge Internet
CanadaBrampton Wi-fi
CanadaOakville Wi-fi
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • FainatsNavneet Love.Fainat0729 (@FainatsNavneet) reported

    What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage

  • kalevhunt Kalev Hunt (@kalevhunt) reported

    hey @Fidomobile any reason why my LTE service is not working? had to switch to 3G to get data

  • Katlynn_shelby Katlynn (@Katlynn_shelby) reported

    @Fidomobile @RogersWireless LOL you disrupt our lives, put people in danger, affect peoples incomes and your giving us a day credit??? Like…. $6??? Get ******. Contract is up in September, guess who we aren’t renewing with??? Two times in two years, no service for a day.

  • VakeelTau Vakeel Tau (@VakeelTau) reported from Vancouver, British Columbia

    @Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2

  • Dianahan311 Diana C (@Dianahan311) reported

    @Fidomobile I just received the email from the CEO, said the service is been restored, but as now, Sunday mornings 8 am, I still can’t use my date, can’t texting?!

  • FainatsNavneet Love.Fainat0729 (@FainatsNavneet) reported

    What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

  • itsChrisCoelho Chris;Coelho (@itsChrisCoelho) reported

    @Swanandspatil @FidoSolutions @Fidomobile I have exact same issue and it’s now day 3

  • FainatsNavneet Love.Fainat0729 (@FainatsNavneet) reported

    What's going on @Fidomobile ?? It's more than 48 hours since Fido's call service is down!! #FidoOutage #CanadaWideOutage @FidoSolutions #InternetDown

  • camcraig Cam (@camcraig) reported

    @Fidomobile Day 3 of my mobile service issues. Now it randomly appears and disappears. I’m in my house where I normally have 5 bars. Now there’s no bars and no carrier. Considering leaving you guys after 17 years.

  • systemcorrupt System Corrupt (@systemcorrupt) reported

    .@Rogers internet services are still not functioning properly. Connection drops, slow speed, limited access to some websites and services; and for @Fidomobile VoLTE not working. When will it be fixed?

  • _shear_er Kay (@_shear_er) reported

    @FidoSolutions @Fidomobile are you sure about that? it’s a full day later and i’m still without service, this is going on the third day. Seems a lot of others are in the same boat unfortunately, and “vast majority” does seem a bit of an overstatement. thankful i have Virgin wifi to even tweet this lol

  • akabrendz BRANDON⚡️ (@akabrendz) reported

    So, ummm… How much will that credit be? Cause that outage caused me a lot of trouble 👀 @Rogers @Fidomobile

  • happy_chappyy Ethan Chapman (@happy_chappyy) reported

    I’ll be leaving @Fidomobile at the end of my contract (2 months to go). Any network suggestions? I’ve heard good things about Telus.

  • pradpsh Pradeep Sharma (@pradpsh) reported

    @FidoSolutions @Fidomobile Well I lost 400$ because of this I’m totally relying on internet or on phone so who will compensate my money just sorry no way l definitely find another network or else compensate my money and I’m sure about this

  • spaciekadet spaciekadet (@spaciekadet) reported

    @Fidomobile I’m not upset about my phone services being down, although I do expect reimbursement for that day, I will say, the lack of services showed how no one ever calls or texts me anyways, and I’m okay with that. So, thanks.

  • InfoBooth2 InfoBooth 🇨🇦 🏳️‍🌈 (@InfoBooth2) reported

    Wow @Fidomobile! A whole one day credit for the Rogers outage. I bet it took your marketing department at least 10 seconds of thought to come up with that amazing offer.

  • ManuelVeth Manuel Veth (@ManuelVeth) reported

    Appreciate the apology from Rogers but a one day credit is a joke especially as my @Fidomobile is still having massive issues today. I think at this stage the entire month should be free.

  • A_D_J A J (@A_D_J) reported

    @Fidomobile Did you just confirm in DM that it's Fido's official policy not to share the requested email with the paying customer? If so, can you share the official policy document or language in the contract saying such information will not be shared?

  • quirkysquirty Russell Teibert is dog **** (@quirkysquirty) reported

    @squadplayer @cterlson Yeeeep mine is down still @Fidomobile.

  • meilach Sam Meilach (@meilach) reported

    @FidoSolutions @Fidomobile you taught me a valuable lesson from this 24 hrs outage: Don't have internet & phone service from one company (Roger's). I will be canceling my Fido phone service and moving it somewhere else.

  • m_lefave15 Mike Lefave (@m_lefave15) reported

    @ManuelVeth @Fidomobile This is the second time in just over a year they’ve had basically a full scale outage. Last time it was luckily just cell service. Our Rogers fog ones are back but my Fido internet is still being spotty. Rogers most likely losing a bunch of clients

  • MetcalfeGord Walter Concrete (@MetcalfeGord) reported

    @allanz1234 @FidoSolutions @Fidomobile Third consecutive day of no cellular service. Brutal.

  • RyanPettersson Ryan Pettersson (@RyanPettersson) reported

    @Fidomobile still no internet service. Three days now. Living in metro Vancouver.

  • KimchiChica C Kim (@KimchiChica) reported

    @Fidomobile It’s July 10, 2022 and since the major outage, I have yet to be able to consistently use the fido phone data I am paying for, and relying on my home wifi via another provider. Will this he an ongoing issue?

  • FidoSolutions Fido Solutions (@FidoSolutions) reported

    @doe_nadine @Fidomobile Hey, Nadine! Majority of our customers' have been restored, we're working hard on the remaining of our customers! You will receive a credit on your account equivalent to two days of service. Don't hesitate if you have any other questions! -Rania

  • qtotheball L. Deathray (@qtotheball) reported

    Hey @Fidomobile will service be back anytime soon? I can connect to the network but no actual service. This is pretty bad.

  • RJTSharma8 RJT Sharma (@RJTSharma8) reported

    @rogerscanada @Fidomobile Hey, Due to your downtime on July, 8th 2022, I was not able to attend my job interview. Can you please help me with a job now?

  • KrisBitner Kristofer Bitner (@KrisBitner) reported

    @Fidomobile My internet is still down.

  • Samanth88559424 RideTheWave..... (@Samanth88559424) reported

    @Rogers @Fidomobile since yesterday I'm getting internet blackout once every 20 mins...sometimes lasting up to an hour + at times. Fido I'm using way more of my data than I would like. What's happening? When will this be fixed?

  • OpenBookmarksCo Takashi Hirakimoto (@OpenBookmarksCo) reported

    @FidoSolutions @Fidomobile @Fidomobile hey fido, i could use between 4 pm to last night on july 9, 2022. however, i could not use it again this morning, on july 10, 2022. i did reset the network which your shop staff in pacific center told me yesterday. it does not work. please fix it from vancouver, bc.