Fido

Fido Outage

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Fido problems in the last 24 hours

The following chart shows the number of reports that we have received about Fido by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fido Outage Chart 01/16/2022 16:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 59.53% Internet
  • Phone 26.20% Phone
  • Wi-fi 9.68% Wi-fi
  • Total Blackout 3.00% Total Blackout
  • E-mail 1.05% E-mail
  • TV .53% TV

Fido Outage Map

The most recent outage reports and issues originated from Toronto, Brampton, Oshawa, Mississauga, Maple, Thornhill, Guelph, Vaughan, Etobicoke, Woodbridge, Newmarket, Montréal, Richmond Hill, Whitby and North Vancouver.

CanadaToronto Wi-fi
CanadaToronto Wi-fi
CanadaToronto Internet
CanadaToronto Wi-fi
CanadaBrampton Total Blackout
CanadaOshawa Internet

Fido Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fido Issues Reports

Latest outage, problems and issue reports in social media:
  • VickiCostello VickiLouise (@VickiCostello) reported

    @FreedomMobile with them 5 years and i went back to my home country for a visit and didn’t even use my data or make any calls and they are charging me 169 dollars for receiving calls. Anyone recommend a better network? @Fidomobile

  • coolshy Jess (@coolshy) reported

    @Fidomobile is something wrong with your internet service?? mine is down

  • roublegogna Rouble Gogna (@roublegogna) reported

    @Fidomobile Very Bad service from Fido. On Jan 5th, 2022. My sister's account was cancelled without my consent. Is it normal in Fido customer service to play with customer's accounts without their consent ?

  • cartfullofcats 🙀🛸 (@cartfullofcats) reported

    Trying to figure out if @Fidomobile is garbage or if the Pixel 6 is garbage 🤔 Texts/pictures constantly fail to send, there's one phone number I literally can't call because it just won't dial the number. I'm ready to just get rid of both.

  • DrKrishanyadav Krishna (@DrKrishanyadav) reported

    @Fidomobile Hi I am a fido customer from Vancouver. I have come to India on Vacations. I want to temporarily suspend my account and does not want to use roaming services. Please guide. Thanks

  • michaellautman Michael Lautman (@michaellautman) reported

    @Fidomobile can you help me out? My home internet provider is down, and there are five of us working/schooling from home today and it's killing my data plan!

  • Rickycranium69 Richard Cranium (@Rickycranium69) reported

    @FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.

  • Qasimrz Qasim (@Qasimrz) reported

    @Fidomobile @FidoSolutions worst customer service

  • Bunadee Alethia Bundy (@Bunadee) reported

    @Fidomobile Is COVID and WFH the reason your service turn into complete garbage???

  • snoopy_ronaldo RonaldoSnoopy (@snoopy_ronaldo) reported

    @Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!

  • vanpatsow vanpatsow 🇨🇦 (@vanpatsow) reported

    @Fidomobile Worst customer service ever

  • chhatbae Minal 😌 (@chhatbae) reported

    @bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check

  • seetsirbas Christos Tsirbas (@seetsirbas) reported

    @FidoSolutions @fidomobile @fidosolutions email invoices are not itemized. To retrieve/archive an itemized invoice requires several steps. If you provided itemized invoices to begin with, this would not be a problem. This is poor customer service and asking $15 per PDF compounds it.

  • seetsirbas Christos Tsirbas (@seetsirbas) reported

    Trying to get detailed past invoices from @fidomobile as there are two lines on my account. Asked to pay $15 per past invoice beyond 16 months. If Fido email invoices were itemized I wouldn't have this problem as I archive all emails, including confirmations of payment.

  • KJess97 Kirk (@KJess97) reported

    @Fidomobile Worst Service ever. Shouldn’t take 6 hours to get ahold of customer service. Switching Providers.

  • bjnagel Bart Nagel (@bjnagel) reported

    1. Decide phone bill is too big. 2. Phone @Fidomobile. 3. Wait for callback. 4. Hold. 5. Speak to useless 1st-tier support. 6. Hold ~30 mins for retention. 7. Spend 45 mins negotiating and waiting on their technical difficulties. (Nice lady though.) 8. End up somewhat satisfied.

  • Zer0o0o1 Ana kathir (@Zer0o0o1) reported

    @Fidomobile why are you not able to waive a long distance call that was made accidently? My dad might have called or pocket dialed a wrong number and your agents are refusing to remove this call from our bill. My dad never makes long distance calls using mobile..

  • TeamJonasMars not here (@TeamJonasMars) reported

    @Fidomobile literally DON'T GET FIDO IN YOUR LIFE. They charge you 150 dollars of international roaming when you didn't even use the service. Furthermore they have held my 150 deposit for more than a year when I ALWAYS payed on time.

  • TeamJonasMars not here (@TeamJonasMars) reported

    @Fidomobile I literally have never had to deal with a worst company in my life. You guys charge extra charges, then to contact support it takes at least an hour, just to be talking with rude representatives. LOL, i am literally moving to Bell today.

  • xyz_yp I am Modi (@xyz_yp) reported

    @Fidomobile Is there an outage in the Mississauga area? Internet not working at my home for last few hours. Pin Code L5M 4S1. We have online school and office work. Can you fix the issues asap.

  • santafeabhi Abhishek (@santafeabhi) reported

    @FidoSolutions @Fidomobile Please cancel my home internet account and send me the necessary material to return the Fido equipment using UPS and please don’t charge any money for sending the material to return the equipment via mail/UPS

  • parth_mehta_98 Mehta Parth (@parth_mehta_98) reported

    Never ever trust @Fidomobile @FidoSolutions winback team, as they can leave you without any phone with you. After offering the deals, they can tell you that it is not available anymore even after they kept you waiting for around 10-12days of commitment from them. #fidoistheworst

  • MsM_009 Manmeet (@MsM_009) reported

    @FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido

  • Angrycanadianl1 Angrycanadianlady (@Angrycanadianl1) reported

    @Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in

  • Angrycanadianl1 Angrycanadianlady (@Angrycanadianl1) reported

    Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned

  • Ngone08 Ngoné 🇸🇳 (@Ngone08) reported

    @Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤

  • ubz_ab S (@ubz_ab) reported

    @Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance

  • Hadiyahh_ Hads (@Hadiyahh_) reported

    @Fidomobile is honestly the worst with their customer service. If you're planning on choosing a mobile service and expect any sort of response or customer service when in need of help, pick any courier BUT Fido.

  • aman6405 aman640 (@aman6405) reported

    Hey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.

  • adventureinfly Mike Taylor (@adventureinfly) reported

    Friends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.