Fido service status: outage reports and connection issues
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Full Outage Map
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 13 days ago |
|
Deep River
|
Phone | 13 days ago |
|
Ottawa
|
14 days ago | |
|
St. Catharines
|
18 days ago | |
|
Vancouver
|
Internet | 18 days ago |
|
Toronto
|
Phone | 23 days ago |
Full Outage Map
Community Discussion
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
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சூரன் (@Kshutrya) reported@Fidomobile @FidoSolutions v r using our mobile data 2 connect 2 our office & school. Will #fido compensate for the inefficient support they provided for last 2 times. #nointernet #fidofails
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B*ssy on vacation (@OhDryItsAndrew) reportedFIDO will not respond @FidoSolutions @Fidomobile because I requested service in French. @ Vanessa?
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Ananth Koovappady (@kaananth) reported@Fidomobile @FidoSolutions out Fido home internet is really beginning to suck. Continuously drops and takes a lot of time to come back. With university exams online and business conducted from home we CANNOT have such poor service. Please help
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Zach Carlton (@realZachCarlton) reported@Rogers and @Fidomobile need to get their system together. Terrible customer service, hour long holds, and random fees/charges make for one absolutely horrible experience.
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Sylvia Fuller (@sylvia_a_fuller) reported@Fidomobile refusing to unlock my old phone because I am no longer a subscriber. So it gets tossed instead of being passed on to someone else who can use it. Clear attempt to circumvent legislation and all around *******-move.
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சூரன் (@Kshutrya) reported from Mississauga, Ontario@FidoSolutions Thanks 4 ur response, I wantd 2 let other #fido customers 2 know about ur inefficient customer service. That s d reason, I posted a tweet. Whatever d way of approaching customer service, d way u handle queries will not give any permanent solution. @Fidomobile
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BigPapiF (@BigFunji) reported@R1Driz @FidoSolutions @Fidomobile most useless service I’ve ever used. I would be cancelling along with you
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Vladimir Kojic (@BigLittleEndian) reported@FidoSolutions Longer mileage with @Fidomobile, 2 phones, shopping for the 3rd line, and I still can’t get promotion my friends are getting without even asking. Customer support: “Promotions are not scientific process, I can’t help you”.
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Vladimir Kojic (@BigLittleEndian) reportedLonger mileage with @FidoSolutions @Fidomobile, 2 phones, shopping for the 3rd line, and I still can’t get promotion my friends are getting without even asking. Customer support: “Promotions are not scientific process, I can’t help you”.
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Boy Boss (@sudden_foster) reported@OhDryItsAndrew @Fidomobile I was groomed by a @Fidomobile customer service rep. I’m ready to share my story.
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சூரன் (@Kshutrya) reported@Fidomobile @FidoSolutions I lost home internet connection for 3rd time in last 36 hours, everything is messed up because of no internet. Do something 2 get it fixed permanently. Everytime it is taking almost 45 minutes 2 talk 2 customer care. An inefficient support from #fido
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Tommy (@TheGreen_3) reported@Fidomobile Bullshit. Worst decision I’ve made switching to you guys. No customer service at all and yet to receive my 100 dollar Amazon gift card that I was promised with the promotion when I signed up.
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Gurpreet Singh (@higp_77) reported@FidoSolutions @Fidomobile Any update on the issue. In the mail its saying you will get your order in 2-5 days. Can you please work in this quickly. And please let me know why this has happened?? How someone order something on my account.
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JP (@JarylleAdriane) reported from Toronto, OntarioBeen a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.
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Nodir Makhkamjonov (@makhkamjonov) reported@Fidomobile Hello. I’m trying to pay off the remaining balance of my phone. Representatives keep forwarding me to a number and I still can’t make a payment. Could you arrange someone call me to help with this? Thanks
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Vijoy Dhawan (@dhawanvijoy) reportedHey @Fidomobile I’m unable to receive any network on my device. I’m on roaming in the US and just checked that it isn’t picking up any service providers here. Could you please help?
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burcusuu (@kanadaliyildi) reported@Fidomobile you made me wait on the line for 3 hours. nobody answered. you have very slow and terrible customer service !!!!!! what possible to reach you!!!!!!!!?????
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A (@WhatmattersA) reported@Fidomobile worst customer service Ever. Big mistake I ordered 3 lines with them in NOV, rep made mistake and I have not received my sim cards after a month! made complaint rep hang up on me after letting me wait for over 3hrs! @CBCCalgary @CCTS_CPRST
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Andrew Beck (@AndrewCBeck) reported. @Fidomobile since when is it appropriate for your sales representatives at a store I've never been to access my account and text me directly to try and sell me something? Why are your representatives accessing PII without client consent?
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B*ssy on vacation (@OhDryItsAndrew) reportedI'm hold with fido 45 mins and counting @Fidomobile after the previous rep cut the line. Wow. Cant believe the bad service! Plz dm me asap with a resolution @Fidomobile
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. (@R1Driz) reported@d4dyj @FidoSolutions @Fidomobile Smh. They’re so awful 😪😪😪
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Nodir Makhkamjonov (@makhkamjonov) reported@Fidomobile Will Fido have a $0 down payment on IPhone 12 deal this Christmas?
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ƨна♡иıεсε (@iamshaniece) reportedI wish @Fidomobile was as fast with their customer service as they are with their bills. I've been waiting months now for my GC. #notahappycustomer
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☠Corin☠ (@xNo1Hatedx) reported@Pvt_LegoZombie Oh fido asked me for the address to use this experience as a coaching experience for the store.. but they won't offer nothing or fix anything of the matter all I getvis *sorry can't do nothing* ..what happened to @Fidomobile bein a good company? Lol no holiday spirit
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Prab (@Prab28145294) reported@Fidomobile @FidoSolutions Told me that we can’t give you that deal as you our system doesn’t allow us. So basically I didn’t get what I signed up for and they gave me 10bucks off but took 3Gb away. Don’t go for online offers. Fido disappointed me after being a loyal customer for 20 years
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Gurv Singh (@egurv) reported@Fidomobile @FidoSolutions 2nd rant in a week... trying to reach FIDO support.. on hold.. phone... been 20 mins.. on hold... chat.... been 15 mins... Sent DM on twitter... no response... should I sent snail mail... what is the address? 😡😡😡😡🤬🤬🤬
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anna (@pearlqueen18) reported@Fidomobile Disappointed; still waiting for a customer service call back for over 3 weeks; we were charged late filing fees when we never received our paperless invoice since July 2020; so much for COVID 19 considerations!!
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Raksha Ramesh (@raksha2887r) reported@Fidomobile How about you guys stop harassing customers and offer proper customer support first?then post such messages
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Jazzelll0000Gazzellle (@JGazzellle) reported@Fidomobile FUN FACT! I’ve stop being a customer for months due to your inability to provide a consistent service and the looooinnnngggggg phone waits... you guys are literally a 1.5/10 rating and it’s a shame 💯 #snakezone
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Joti (@FlettJoti) reportedMy father was given a $700 @Fidomobile bill and I’m mortified at the customer service solutions offered by Fido