Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (54%)
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Internet (31%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Iman
(@imandkh) reported
@Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی
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Anisha
(@anishastwt) reported
@Fidomobile I’ve been trying to cancel my subscription from last two months. I was supposed to pay $45/month but my bill is $300 for just 3 months. Can you please stop adding my bills every month and improve your customer care service thanks
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tarashant
(@tarashant1) reported
@Fidomobile Hi, what about calling people in Iran for free due to the current protests and internet shut down? my plan has free unlimited text messages from Canada to Iran but the government also limited the text messages coming from international numbers ... #MahsaAmini #OpIran
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Waleed
(@Waleed588514632) reported
@Fidomobile An old customer with you and I did not benefit from any rewards or discounts on bills and I have three lines
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day dokhtar
(@outlander75) reported
@Fidomobile I am sure you have heared koodo and telus has made calls to Iran free of charge. As fido client for 8 years I expect you have the same policy and support your clients. People do not have internet and we are worried about our loved ones .thanks
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alice⁷ ✧ goddess mimi
(@enbyfemkoo) reported
ayo @Fidomobile I never got compensation for the outage that left me unable to work 🤔
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Casually Fanatical
(@CasualPopFan) reported
Always been happy with @Fidomobile, but the inability to reach someone on the phone is maddening. I keep going through phone prompts & always end up being directed to go online. Customer service is important, and online is not it. I'm aware of the irony of complaining on twitter.
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benfrith
(@benfrith) reported
@iPhoneinCanada Hey! Have you heard issues of people having issues while roaming with Fido eSims? I just went to the USA, and data worked fine, but voice calls were disabled. I asked @Fidomobile and they said that I should get a physical sim instead...which seems incorrect
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Kapsicum
(@kapilrautela) reported
@Fidomobile Is the internet down ? L5A area? Its been 1 hr already
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BD🥃
(@6fttallandsuper) reported
@anishastwt @Fidomobile Imagine using Fido💀💀💀💀 Bell doesnt have these problems
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باربالیب
(@barba_lib) reported
@Virgin @Fidomobile please support us #اعتصابات_سراسری #مهسا_امینی #MahsaAmini
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selimz
(@selimz06510878) reported
@Fidomobile I cancelled my Fido home internet 4 months ago but they are still charge me.I contacted customer service 10 times to fix my problem but they can’t.I don’t know what they have to do.I can’t reach customer service to talk agent.
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rr.
(@iamdieroiramor) reported
from
Toronto, Ontario
@Fidomobile contacted me today with the worst retention offers. I’ll gladly stay with Virgin mobile since my over 10 years of loyalty meant nothing. In this economy, I refuse to spend more than $40 for a phone plan.
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Kales 🌺🇭🇹
(@Meecky_A) reported
@KimberlyDubois @Fidomobile We sorted it out! I still prefer the customer service when you get to talk to an actual person on the phone
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چاق کراواتی
(@bigmanwithtie) reported
@Fidomobile Dear fido, How about waiving long distance fee for call to Iran in this horrible situation. (Same as what telus did). The government of Iran has cut off the internet. #MahsaAmini #مهسا_امینی
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Shamim Abbassi
(@ShamimAbbassi) reported
from
Vancouver, British Columbia
@TELUS @Fidomobile we expect the same support from you as well. So many Iranians need this support. #MahsaAmini
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HSY
(@hsaadaty) reported
@poopoosh @Fidomobile and @Rogers also waved the cost of long distance call to Iran .Thanks for their support🙏🙏🙏 #مهسا_امینی #mahsaamini #زن_زندگی_آزادی
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keyvan
(@K1Sereshki) reported
@Fidomobile stand with the Iranian protesters.#FreeIran #MahsaAmini #مهسا_امینی Internet is down in Iran.
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Madjid
(@Madjidmohamadi) reported
@TELUS Wao! That's awesome! I've been a @Fidomobile customer for more than three years and due to internet blockage in #Iran haven't had the chance to contact my family for more than 10 days. I wish Fido could do the same for Canddian Iranian customers too. #mahsaamini #مهسا_امینی
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CryptoListener
(@CryptoListener0) reported
@Rogers @Fidomobile @chatrmobile Hey, thank you for you support! Is there any limit? Like for an hour phone call, you waive it all?
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Aida Nalbandabbasi
(@AidaPashmak) reported
@Fidomobile It is 8 years that I am a Fido customer. Right now there is a protest for #Mahsa_Amini in Iran. internet has been cut by government. 10 days I don't have any news from my family. Kodo made free calls to Iran till 14October. Would like to know what Fido will do for loyals like me.
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🏴Rouz🏴
(@iamrouzi) reported
@Fidomobile Please do support the Iranian customers, like Telus and Koodo, waive all long-distance charges, including calls and texts, made from Canada to Iran.🙏🏻🙏🏻 #MahsaAmini #مهسا_امینی
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Navid Balazadeh
(@Navidbzm) reported
@TELUS Thanks very much for your support. I wish @Fidomobile could also do the same thing. @Fidomobile #MahsaAminii
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maddie
(@maddie17767) reported
@Fidomobile how ******** r there possible 98 people ahead of me for the online chat right now…
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brandon gassi
(@BrandonGassi) reported
@Rogers @Fidomobile @chatrmobile How about you waive my bill for 6 months? Second time in 2 months you’ve interrupted service. Both my business has suffered, and my personal phone isn’t working. You guys are a **** company. You still get your money!
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Fido Solutions
(@FidoSolutions) reported
@A79Amir @Fidomobile Hey @A79Amir, To help Canadians stay connected to loved ones, effective immediately until October 17, midnight, we’re waiving long-distance and SMS charges from Canada to Iran. -Lony
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vikram arora
(@vikramarora80) reported
@Fidomobile please check fido outage in Barrhaven. No internet since morning!
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Farshad Tehranchi
(@fredtehranchi) reported
@Fidomobile You could have done what #telus and #koodo have done by making the calls and texts free to #iran at this point of time. you lost many people's trust by Internet outage few months ago and it could be a tiny step to make that up!
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Esh Nemati
(@eshnemati) reported
@Rogers @Fidomobile @chatrmobile Spent 5 minutes on the phone with my parents before my balance reached zero! Now been waiting on the phone for more than 40 minutes on the Rogers customer line to ask why. Thanks a lot!
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Youth Of Yesterday Club
(@YesterdayYouth) reported
@Fidomobile Connect us to Iran. They have shut down internet and are killing our families. @Fidomobile #MahsaAmini #مهسا_امینی #OpIran