Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (31%)
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E-mail (3%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Toronto Live News
(@TorontoLiveNew1) reported
@FidoSolutions @Fidomobile I call on fido mobile customers to unite in suing this horrible company in court!!!
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LifeLoveVancouver
(@LifeLoveVancou1) reported
@kingmagemtl @Fidomobile Me personally. After this I'm leaving. They can pay themselves for their phone and any breakup fees. In 30 years I never heard of nationwide wireless outage in peaceful time.
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aman hansra
(@amanhansra2008) reported
What happened?there is no service from morning @Fidomobile @FidoSolutions #calgary
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princess nini
(@princessninix0) reported
@Fidomobile how long am I not gonna have service for man this is absurd
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Lindsay Dworkin
(@L_Dworks) reported
from
Toronto, Ontario
Twelve hours no with no phone service. Great work @Fidomobile and @Rogers What’s your version of “working quickly” to restore services?
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Derrel
(@SDerrel) reported
@Fidomobile (@Rogers), this #birthday guy needs you to restore service ASAP. All I want to do today is stuff sooooo much #pizza down my throat and I need the delivery person to be able to let me know when they’re here... #NearEmergency
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kristina agosti
(@MsAgosti) reported
@FidoSolutions @Fidomobile I can’t get 911 either #fido #fail
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Sherry Rezaie, MD
(@shaghayegh755) reported
from
Toronto, Ontario
So frustrated with @Rogers @Fidomobile phone outage !! Was unable to do most of my virtual consults today !!! Last thing we needed during this critical time in our patient care .
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Kevin (Blue) Essiambre
(@essiambrekevin) reported
Hard to run a business when @Rogers and @Fidomobile has outages. Can't do curbside pickup either... #cellphone #networkdown #fail
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Sarah Zanon
(@sarahzanon) reported
has anyone on Rogers or Fido in the GTA gotten their service back? @Fidomobile @FidoSolutions @Rogers
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Harry Potter
(@harryvani) reported
@FidoSolutions @Fidomobile - It is more than 16 hours of outage. It is unfortunate that Canada is not opening up to competition. We have most expensive plans. So why can' t we get back up quickly? #fidooutage. Is profit your only goal and not service?
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Supermal
(@MALinYYC) reported
@Fidomobile It seems TEXTING is also affected by your current outage issues?
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Chey McLaren 😎🤟🏼🏳️🌈🇨🇦
(@AlyssaChey) reported
@Rogers @Fidomobile the cell service has been down all day for me and everyone else that needs the phone. Be honest about the large scale problem FFS.
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Teekatown
(@Teekatown) reported
Terrible terrible service. been phoning you since 10AM this morning. You keep saying you're going to transfer me to someone, then you hang up. @Fidomobile @FidoSolutions
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Fouad Shalaby
(@fouadshalaby) reported
When @Rogers and @Fidomobile say “Some” user have interruptions do they mean the entire network? -Asking for a friend whose service is down! ;) Ugh 12 hours and counting, hope it’s resolved soon. Time is money.
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Erik
(@Erik0326) reported
@FidoSolutions @Fidomobile Interruptions?!? When the network is down completely, that is not an interruption! Why did it take so long for Fido to say anything!!!
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Jenya
(@Jenya1974) reported
@CP24 @Fidomobile also doesn't work , stuck in Florida with theirs service , never mind 10$ plus tax everyday charge
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Gregory Clarke
(@gregoryj_clarke) reported
@Rogers @Fidomobile We regret signing with Fido/Rogers. Refunds for this long outage should be in order. I sure hope that the CRTC denies your takeover of @ShawInfo. We don’t want you to ruin a good thing.
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OrlandoMagic
(@kingmagemtl) reported
@LifeLoveVancou1 @Fidomobile If I don’t get a credit of some sort you gonna loose me as a customer
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Vee
(@01krick) reported
@FidoSolutions @Fidomobile 8+ hours with out service is NOT intermittent. This goes beyond interruptions. You do realize that many don’t have land lines! People are trying to work from phone which requires phone calls.. people could be waiting for covid results..& you’re “sorry” please with that nonsense
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Malcolm Richards
(@Malcolm91299043) reported
from
London, Ontario
We pay the highest cell phone bills in the world @Fidomobile and yet provided with subpar service! 🤦
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Mr. Rautela
(@vivekrautela01) reported
@Fidomobile Is there any issue going on with Fido network in waterloo region? I have 2 connections from Fido and both are not showing any connections from morning. Can’t call customer service or chat due to unavailability of call or data services.
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P
(@PTRCLVS) reported
I am so PISSED !!!!!! @Fidomobile get your **** together and reimburse us cause today is not the day
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Sherwin Mojica
(@sherwin091274) reported
@FidoSolutions @Fidomobile Fido services still down here at niagara falls
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Sherida Charles
(@SilveryCurls) reported
@Fidomobile @Rogers can I get a credit since today I’ve had no cell service? Hello?
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Alex N.
(@alxnov) reported
@Fidomobile the outage is still ongoing. Will you release a post-mortem on the incident after service is restored?
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Ani H.
(@AniHajderaj) reported
Hey @Rogers/@Fidomobile it’s all fun and games when your (overpriced) service goes out for a day, but serious business when payment is made a day late. Yikes.
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Dopamine Triggers
(@DopamineTrigger) reported
RE: Outage @Fidomobile Will you be reimbursing your customers for this inconvenience?
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子弹飞来飞去
(@vjland) reported
@FidoSolutions @Fidomobile a pinned tweet should be this one, the service update! not the your bullsht commercial.
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Tat Chow
(@chi_tat_chow) reported
@FidoSolutions @Fidomobile With fido network down, i wonder how many businesses are losing money because of this.......cause i am!!!