Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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FE4R
(@DilrajPansi) reported
@Fidomobile Um are you going to credit my bill? Couldn't get any service for up to 12+hrs.
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Alan Forseth
(@AlanForseth) reported
@Fidomobile email this morning says, "We will proactively credit your account for Friday’s outage. This credit will be automatically applied and no action is required from you" ONE day? That's not good enough. How about a 25% off this months bill as a showing of goodwill?
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daniel
(@imdaniellin) reported
@Fidomobile @FidoSolutions my service is still down, whats going on, its been 2 days without service on my phone!
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Vakeel Tau
(@VakeelTau) reported
from
Vancouver, British Columbia
@Fidomobile @FidoSolutions Hi, Cellular data still not working, I have a job where I need it the most and since 3 days it’s getting worse to worst. Postal code? V3V 5A2
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Cam
(@camcraig) reported
@Fidomobile my mobile service is still out for the second day. Restarted phone. Nothing works. Downtown London. Fix it.
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cmonlinda
(@cmonlinda) reported
Hey @Fidomobile I had no data (and unable to make phone calls) on Day 1 and on Day 2, I have very poor data roaming (at best). I hope I get my 2 days of data roaming credited.
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Swanand Patil
(@Swanandspatil) reported
@FidoSolutions @Fidomobile Looks like it is still not working. Now i have been without internet for nearly 72 hours and affected for work. Fido when do you think it will be back? How much time more to restore your remaining customers? Maybe its time for something different.. #fidooutage #SensitiveNetwork
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FE4R
(@DilrajPansi) reported
@CHOODBOLOGNA @RogersHelps @Fidomobile Yea I use fido aswell. Service was down for me aswell.
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Swanand Patil
(@Swanandspatil) reported
@Fidomobile Has your home internet service resumed or we are still left out since 48 hours??? I am not able to use my Wifi still. The modem just shows green light but nothing is working. #Outage #Rogers #fidodown
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Takashi Hirakimoto
(@OpenBookmarksCo) reported
@FidoSolutions @Fidomobile @Fidomobile hey fido, i could use between 4 pm to last night on july 9, 2022. however, i could not use it again this morning, on july 10, 2022. i did reset the network which your shop staff in pacific center told me yesterday. it does not work. please fix it from vancouver, bc.
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A.
(@ThaRealShanz) reported
@Rogers / @Fidomobile that email doesn’t mean ****..Y’all got hacked and had the nation in distress. What credit are you compensating the literal nation with? That part was pretty vague and there was a whole lotta repetition.
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Brent W.J. Mackie
(@bwjmackie) reported
@Rogers 51 hours after this whole outage started and I *still* do not have cell service. What's going on, @Rogers @Fidomobile ??? #rogersoutage #RogersOutage2022
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Sam Meilach
(@meilach) reported
@FidoSolutions @Fidomobile you taught me a valuable lesson from this 24 hrs outage: Don't have internet & phone service from one company (Roger's). I will be canceling my Fido phone service and moving it somewhere else.
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Pepsi’n’Pokémon
(@lSd3d420) reported
@FidoSolutions @Fidomobile If you think reimbursing a couple of dollars is going to make up for a full days work lost with no phone or internet. No debit or etranfers. No access to emergency services if needed. You are sorely mistaken. Get ready to give up more or lose a lot of business. Starting with me
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InfoBooth 🇨🇦 🏳️🌈
(@InfoBooth2) reported
Wow @Fidomobile! A whole one day credit for the Rogers outage. I bet it took your marketing department at least 10 seconds of thought to come up with that amazing offer.
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Rivenblade (WrestleVibes YT)
(@Rivenblade2) reported
Hi, @Fidomobile @Rogers. I still can’t receive texts or calls by the looks of things. A couple of my online accounts have two-step verification, and I haven’t been able to log in to any of them since this outage started. Just tried again, and still nothing.
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Mike
(@quartsinsession) reported
@Fidomobile @FidoSolutions @RogersHelps are you guys still having issues? Home internet is back but a lot of websites aren’t loading completely or at all.
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ededwee
(@weeweewong) reported
@Fidomobile My mobile service is still not restored (Vancouver BC). It’s been over 2 days without signal. Everyone I know got their service back 24 hours ago. I’m better off porting my number out than hoping my service would be restored at an unknown time.
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System Corrupt
(@systemcorrupt) reported
.@Rogers internet services are still not functioning properly. Connection drops, slow speed, limited access to some websites and services; and for @Fidomobile VoLTE not working. When will it be fixed?
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Leah Rifkin
(@le_rifkinator) reported
@Fidomobile internet is still down…I guess my local cafe has to be my new office for the time being. #internetdown
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@tlas
(@transitrider416) reported
@Fidomobile #rogers this is clearly lie. Most people actually have no wifi for over 48 hrs and so you have not restored "most" service.
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Virus Test
(@DoomedVirus) reported
@FidoSolutions @Fidomobile Sorry, that is not True! Internet outage still impacting me and all the fido subscribers i know in GTA. Please let us know % of people whose service is restored
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balone tauke
(@LuluRamaj) reported
@FidoSolutions @Fidomobile Still no internet service on North York. Can you please provide an ETA? I worm remote and this is getting ridiculous at this point I can't afford to lose working days like this. Thank you!
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Deacon byrne
(@Deaconbyrne1) reported
@Fidomobile @FidoSolutions i still dont have home internet and now your not answering the phone at customer service, its going on 3 days now, fix this #rogersoutrage
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i arch
(@iad_arch) reported
@Fidomobile still no cellular network connection here in Ottawa…
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RJT Sharma
(@RJTSharma8) reported
@rogerscanada @Fidomobile Hey, Due to your downtime on July, 8th 2022, I was not able to attend my job interview. Can you please help me with a job now?
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Walter Concrete
(@MetcalfeGord) reported
@allanz1234 @FidoSolutions @Fidomobile Third consecutive day of no cellular service. Brutal.
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NorthHopper
(@northhopper_) reported
@Rivenblade2 @Fidomobile @Rogers Wow, I didn't even think about the impact this outage has had on people's ability to use 2FA. This is insane
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frodfethi 🇺🇦 #slavaukraine
(@nasibim_I) reported
@FidoSolutions @Fidomobile No wifi for 48 hours. No update for 24 hours. Not working call center. Not taking amy complaint serious… First thing in the morning i am cancelling my wifi. Bye…
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Lucky Luck
(@ladyady2) reported
@FidoSolutions @Fidomobile Still no service your website down.