Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (30%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton, Montréal and London.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Chin Ong (Cheecy)
(@cheezzzypops) reported
@Fidomobile what happened? Got no signal for my mobile. Is something wrong with the network?
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NehalVGaneshan
(@nehallucination) reported
Can you tell me why my phone is showing no network even after being on top of my payments and being in an area with the best connectivity? @Fidomobile
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Khanum
(@KhanumSS) reported
@Fidomobile why is my network dead since 8 am this morning?????
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Adam Peariso 🇨🇦
(@Adamski) reported
With Rogers down nation wide, and thus @FidoMobile, looks like Two-Factor Authentication is a no-go. Making setting up this new MacBook Air troublesome.
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Dhanus Kumar
(@kumar_dhanus) reported
Why am I experiencing "mobile network not available" for the past one hour?. @FidoSolutions @Fidomobile
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🍒
(@coveredinlacey) reported
Honestly @FidoSolutions @Fidomobile you have me considering switching providers. I have two lines with you that have been useless since 1am... what is going on with your service???
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Lillian🌸🌼🌷🌺
(@FlorecitaLilita) reported
@Fidomobile what’s going on with tour service right now ? There’s no service in Halton region !
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Otherwise known as Urge Overkill
(@_MoodControl_) reported
@FidoSolutions Will we be getting our #fido mobile bills prorated for this outage? @Fidomobile
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BlackLivesMatter❤️🖤💚
(@KydessShabazz) reported
@Rogers @RogersHelps @Fidomobile WTF? Just because I’m not calling to complain does not mean I’m not pissed off, because I am. This outage has gone on too long. Every customer deserves compensation.
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Geronimo Zaballa
(@ZaballaGeronimo) reported
@Fidomobile why my lte is not working for 5 hours or so now?
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gunjan
(@gunjanverma) reported
Haven’t been able to make a phone call since last late night!! What’s up @Fidomobile. When can we expect a fix?
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Chin Ong (Cheecy)
(@cheezzzypops) reported
@Fidomobile what happened? My mobile lost its signal. Is something wrong with your network?
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ثمینه
(@Saminneehh) reported
@Fidomobile is down?!
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MaMiCa AshurA
(@Mamica_1) reported
@Fidomobile WHAT IS GOING ON? I CAN'T RECIEVE CALLS OR MAKE CALLS! I CAN NOT EVEN TEXT... AND NO WAY TO COMMUNICATE WITH CUSTOMER SERVICE... I USE MY PHONE FOR WORK!!
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Cally
(@kahhlee) reported
@Fidomobile is service down? Waiting for an important call. What's going on?
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JC
(@jukutweets) reported
@Fidomobile calls and data no service for more than 5 hours. What’s going on?
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Luay Bader
(@LuayBader1) reported
@Fidomobile Hey Fido My cellphone service hasn't been working all morning ?! I need an update...
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Joanne Poole (BionicDancerJo)
(@BionicDancerJo) reported
@Fidomobile we seem to have a “no service” issue this morning? It happens....but what caused it?
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🥅 TML.Forever 💙🏒
(@forever_tml) reported
@IKRAVEMUSIC @Fidomobile @FidoSolutions Yes..Rogers is down
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sid_sloth_1st
(@sid_sloth_1st) reported
@Fidomobile is your mobile service down or is it just me?
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missey marko🌸
(@misseymarko) reported
Anyone in the white rock/south surrey area without @Fidomobile service?
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Bee Wheatley
(@BeeWheatley) reported
@MarcosVanChile Experiencing the same thing. I heard @Fidomobile has been down since midnight.
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Rolly Parnada
(@rolex_247) reported
@Fidomobile what happen to your services? How long does it take to resolve the issues?
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Jan Ole Peek #StayHome
(@ChalkOne) reported
Hey @Fidomobile fix your ****.
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Rahul Bagdai
(@rbagdai) reported
@Fidomobile @FidoSolutions what's hoing on? It's been 11 hours of downtime in cell service? I am missing out on so many important calls, messages / communication. Invest less on social campaigns, more on keeping services running efficiently. Not done.
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_
(@alberta_heart) reported
@Fidomobile no service today ??? Can’t call or text, even LTE’s not working. When are you going to fix this?
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sharon
(@sharonbisson201) reported
@Fidomobile what’s going on with service? @Rogers is out too?#
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Steven Branco
(@mrstevenbranco) reported
.@Fidomobile why is my network still down? Will I get a credit for this down time this morning??
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S.K
(@skazemi) reported
Both Rogers and Fido cell phone service has been down since morning! @Rogers @Fidomobile Are you going to issue a RCA?
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MoMo
(@pinecones255) reported
@fidomobile when are you fixing the outage? WHY IS THERE AN OUTAGE?