Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (65%)
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Internet (26%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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2turnt🍵
(@spicypham) reported
@Fidomobile I have Fido 150U and it’s sooooooo slow.
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Pamela C
(@mmmmmmcoffee) reported
@Fidomobile I am really disappointed with your customer service. We’ve been working on a new account opening for weeks. We’ve had nothing but trouble. And your hold time for customer service is a joke. We’ve wasted hours.
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile So Fido aka Rogers still continues to provide a service loaded with call drops and frequent data dis-connectivity.... Makes me feel as though I am living in a remote jungle.
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Mad Ask
(@sharktatoe) reported
@Fidomobile Been a customer for a long time, me and my wife, plans coming to an end soon. Who do I email about a couple new phones and plans, since I have been a customer for a long time I expect a special deal, not the advertised ones.
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Harold L. Garroz
(@haroldlgarroz) reported
Well, my @Fidomobile store doesn't have the phone I want, and the online store is not working (at least for me it freezes right on the "Place Order" button). I'll take this as a sign. (Though I don't know if the sign is to keep my current phone or to switch providers)
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Cindy Pom
(@CindyPom) reported
@Fidomobile Hey Fido, I just signed up with your service a couple of days ago, and now you’ve cancelled my number due to “fraud”. Any idea why? I can’t get through to anyone.
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Absolute Decadence
(@ChelseyInaAnne) reported
@Fidomobile @FidoSolutions your internet is down in Brampton....
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Movai
(@MovaiLVP) reported
@Fidomobile why is it nearly impossible to get a hold of customer service? What happened to the Fido call back option?
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Kevin
(@sierralad) reported
Switched to Fido, get told our total bill would be $107.35 after taxes. First bill? $362.84! **** ALL THE WAY OFF, @Fidomobile.
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Kevin
(@sierralad) reported
@ERMALLERMA @Fidomobile Garbage and ripoffs like this are why I don't do pre-authorized payments.
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Bryanne
(@Brunmigillan) reported
@Fidomobile So I needed a new phone ASAP, FIDO offered me a new iPhone 11 which would be sent to me within 2-5 business days..... SURPRISE! Today I get an email saying it won't be shipped for another month. Customer service does nothing. I'm stuck. What the actual hell
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile your internet service is horrible my modem has been down for 3 days. Your wait times are more than ridiculous. I have to wait an hour to speak with someone.
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Derwood
(@DarrenDerwood) reported
@Fidomobile what the heck? 1 hour wait just to speak to customer service then I get cut off???
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile to make matter worse as I am currently waiting on hold, who thought it was a good idea to have that awful playlist. You think your customers want to be serenaded during long wait times.
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chumeister
(@chumeister2011) reported
@Fidomobile You emailed me a survey twice since I left Fido asking why I left. The link to start the survey is broken..... That's one of the reasons I left
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Harshul Patel
(@HarshulPatel123) reported
@FidoSolutions @Fidomobile I don’t think you care enough for your customers. There wasn’t any follow up since I had conversation with customer care and got nothing in return as a solution.
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andwhy
(@LoveIsLUVIsLUV) reported
@Fidomobile please fix the voicemail feature!!! Today I could not listen to my voicemail because your system is faulty. come on. My voicemail is clogged, because I've got a series of voicemessages from quite a few telemarlketers and I can't delete them most likely empty messages
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r/CFL on Reddit
(@cfl_reddit) reported
@DarshanVancity @Fidomobile Sometimes you gotta do what you gotta do to support your team
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Shermila
(@shermil2012) reported
More than 30 minutes on the phone to talk to Fido customer service! Maybe hire more people! Bad service for the amount of money you charge! SMH @FidoSolutions @Fidomobile
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vishal arora
(@arovishal) reported
@Fidomobile It has been exactly 9 days since I joined Fido and I am already thinking to switch.First called tech support to fix the speed. Today when I saw my credit report I was surprised to see Fido did two hard checks without my permission! BEWARE new customers
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nuzhat
(@Madiary11) reported
@FidoSolutions Sorry, I think you've misread the tweet. I mean to say I'm regretting it very much as the number of scam calls and fraud texts/ links I recieve has gone up in huge numbers. For both me and my husband. Very disappointed at the service now @Fidomobile
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Elaine Hoekstra
(@ElaineHoekstra) reported
@Fidomobile I have been on hold over 30 minutes. Please make it stop. The pop music has looped and I am ready to switch carriers. WTF
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RNJtech20
(@RnJtech20) reported
@chatrmobile @Fidomobile YOU GUYS NEED TO GIVE ME MY SERVICE THAT I PAID $50 FOR, I NEED THIS FOR MY INTERVIEW, OR MY COMPANY IS GOING TO COST ME MY JOB AND TAXPAYERS MONEY.
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UtutorPro
(@Ututorpro) reported
@Fidomobile Hello Fido @FidoSolutions please explain my bills with the intel roaming call charge $3/min calling from Pakistan to Canada. I was told $0.50/min before I travelled here. Couldn’t find any rate agreement on your website and couldn’t login my account. Please help!
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Mike Stankowitsch
(@mstankowitsch) reported
@Fidomobile I am trying to login to my account and it keeps saying it is temporarily unavailable
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Proudblaster3
(@proudblaster3) reported
@Fidomobile Why is @Fidomobile network getting bad in Brampton every passing day.
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile to make matter worse as I am currently waiting on hold, who thought it was a good idea to have that awful playlist. You think your customers want to be serenaded during long wait times.
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PYO Accessories
(@pyoaccessories) reported
@Fidomobile The default wifi that was provided to me is no longer working. Its 2021 and just imagine what its like not having wifi for 10 days out of the month. Can you please explain how I pay my internet bill every month and this is the type of service I am receiving.
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ro
(@RumWeazley) reported
Im going to sue @Fidomobile some day i know it, you have the worst customer service and the most deceiving sales people
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Thomas Muhlhausen
(@TMuhlhausen) reported
@chatrmobile @Fidomobile Chatr is HORRIBLE and bills every 28 day period rather than a full month I was curious as to why my dates kept changing. Now I'm trying to contact them through their app and it only leads to twitter or Facebook :/ not very professional and extremely shady without receipts