Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (51%)
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Internet (33%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake, Fort MacKay and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Kim McCarthy🍁
(@Kimmy1016) reported
from
Hamilton, Ontario
So disappointed and upset with @FidoSolutions @Fidomobile I’m on disability and made payment online, first time it finally came up error payment not received. Then puts both my $175 payments thru, customer service says my fault call bank ! 2 days later I find out
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Muk Anya
(@muk_anya) reported
@ServicesAlberta, I just realized that @Fidomobile is charging me taxes for ON when I only opened an account with them when I arrived in AB. I would like to lodge a formal complaint, please guide!
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Kate
(@Han2451012192) reported
@Fidomobile Actually I didn’t expect you to change a thing for me. I’ve already stated shopping around to look for a new provider after the disgusting customer service. But you came to me this morning without apology but an absolute threat. Bianca yelled at me, you threatened me, what else?
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Devin Shipman
(@shipman_devin) reported
@Fidomobile What the point in having extras if all it ever lands on is the blank blue spot? Your service sucks on that part
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Lomingan🇨🇦
(@Lomingan) reported
@Fidomobile No internet in Thornhill since 12pm. Support says it will be fixed by 6 pm = 6 hours without internet on business day, when many customers are working from home. Amount and duration of outages have become unacceptable over the last few months. Moving to Bell.
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Rena
(@RenaKAB) reported
@Fidomobile Wow! Worst customer service - went in for an upgrade, somehow Fido managed to mess up my accounts so that one account doesn’t work, I can’t access the accounts online and no one will speak to me! Going elsewhere!
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Kate
(@Han2451012192) reported
@Fidomobile I’ve never experienced a horrible customer service like that. Unprofessional, hostile and crazy. This manager should be sent to a retraining program and teach her how to talk with a customer with courtesy!
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Ted Knudtson
(@TedKnudtson) reported
@SpencerWallace_ @dinnerwithjulie @Fidomobile Call and ask to cancel. First operator won’t cancel, will transfer you to retention dept. This dept has deals and offers regular customer service does not. Let them woo you w goodies. If unsure at any point, say you’ve gotta think about it and will call back.
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Recordman
(@ukatak) reported
@Fidomobile why did you stop debit payment on your website ? Your credit card payment never works since years now !!!
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Harry
(@Harry54687107) reported
@Fidomobile Please fix your home internet issues. I stop working every few days.
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danni
(@danni30908563) reported
@Fidomobile How can I pay my Fido bill if I can’t work? I’ve been having issues for over a month and only got some support today
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Dave Houston
(@DH_12) reported
@Fidomobile Could you fix my internet it goes down every day until I unolug it and plug it back in
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LeftsideEmiri
(@LeftsideEmiri) reported
@Fidomobile is easily the biggest legal scam that exists. I’ve used it for 2 years and have asked for the cheapest plan. But the thieves have never sent me a bill below $100. Never giving and explanation. **** you fido 🖕🏽🖕🏽🖕🏽
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Kate
(@Han2451012192) reported
@Fidomobile I want to complain against this manager Bianca formally, please send me your company ‘s email address. I’ll write the incident to your management!
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Tiffany Cui
(@cty927) reported
@Lomingan @Fidomobile I just called the tech support line and they gave ETA around 24 hours. so that totals 30+ hours no internet.
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Hardeep Kaur
(@Hardeep06434753) reported
@Fidomobile I wanted to know if customer is getting 100$ bill credit are you guys always ask for proof
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Kim McCarthy🍁
(@Kimmy1016) reported
@Fidomobile @FidoSolutions I have to wait 70 days for them to dispute it! Thanks for stealing my grocery money! #Poor customer service #sickofbadservice
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Bina Carreiro Necak
(@BinaNecak) reported
@Fidomobile your chat service is being ridiculous right now session times out after i type my question no agents available it disconnects me
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Jonathan Rauhio
(@jonathanrauhio) reported
@Fidomobile it’s been almost half a year since I emailed the refer a friend team about our referral credits. There has been no resolution and each time I’ve checked in I get the same form email saying it’s being investigated. Very frustrating! Does anyone actually work there?
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Kim Barry
(@KimBarry61) reported
@Kimmy1016 @Fidomobile @FidoSolutions Awww honey ,i dislike these company's and their policies,no customer service!! If you need me message!!Xoxox
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Dave Houston
(@DH_12) reported
@Fidomobile Fix my internet asap.or I'm switching prividers
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Dave Houston
(@DH_12) reported
@Fidomobile Why is my internet going down every day?
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Kate
(@Han2451012192) reported
@Fidomobile Actually I didn’t expect you to change a thing for me. I’ve already started shopping around for a new provider after the disgusting customer service. But you reached me this morning without an apology but an absolute threat. Bianca yelled at me, you threatened me, what else?
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Kim McCarthy🍁
(@Kimmy1016) reported
from
Hamilton, Ontario
@Fidomobile @FidoSolutions you took my grocery money and said it was my fault when your website came up error!!! Poor customer service! So upset! #fido #fidostolemymoney
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Kate
(@Han2451012192) reported
@Fidomobile I contacted your customer service at 14:00 this afternoon +1 (888) 481-3436. The employee transferred me to a manager called Bianca. She’s quite rude. didn’t solve a problem for me and even yell at me at the end of conversation then hung off her phone call when I was speaking.
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danni
(@danni30908563) reported
@Fidomobile this is my 5th or 6th issue with internet THIS MONTH. Talked to internet support and was told there is a problem in my area. Told the rep that I need more data to work properly with a hotspot… he transferred me …. Been on hold for almost 2 hours and can’t work.
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Kate
(@Han2451012192) reported
@Fidomobile You know what? I’m not furious anymore. I think it’s very interesting. The supervisor was very rude but serious and looked like he got the universal truth on his side. He treated me as an enemy instead of a customer. I want to remind him “calm down”!
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Justin Nicholls 🦡
(@JustinIsMayor) reported
Good bye @Fidomobile hello @virginmobilecan. One bar of 3G LTE in my backyard in the middle of St. Catharines was finally enough. I was in a full coverage area in the middle of three towers, but I rarely got service. My mother had the same issue.
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Kate
(@Han2451012192) reported
@Fidomobile Hi Fido! I received a call from your Fido office (844) 379-4293 at 9:13am this morning. The person said he’s a Fido supervisor. He threatened me that if I continued to complain on Fido social media or to Fido customer service via phone calls, he will kick me out of Fido service.
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Kate
(@Han2451012192) reported
@Fidomobile We have different opinions about a thing but that doesn’t mean you as a manager could attack me personally and refused to provide me with essential service.