Fido

Fido Outage

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Fido problems in the last 24 hours

The following chart shows the number of reports that we have received about Fido by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fido Outage Chart 07/04/2022 10:25

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 73.31% Internet
  • Phone 12.27% Phone
  • Wi-fi 11.21% Wi-fi
  • Total Blackout 1.68% Total Blackout
  • E-mail 1.29% E-mail
  • TV .24% TV

Fido Outage Map

The most recent outage reports and issues originated from Toronto, Woodbridge, Richmond Hill, Brampton, Mississauga, Montréal, Ottawa, Bradford West Gwillimbury, London, Charlottetown, Lion's Head, Maple, Chilliwack, Surrey and Stratford.

CanadaEtobicoke Internet
CanadaToronto Internet
CanadaWoodbridge Wi-fi
CanadaToronto Internet
CanadaToronto Internet
CanadaRichmond Hill Internet

Fido Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fido Issues Reports

Latest outage, problems and issue reports in social media:
  • SheenaMahmood Sheena Mahmood (@SheenaMahmood) reported

    @Fidomobile I am having a horrible experience ordering a plan with phone from fido. I have been your customer for more than 4 years and this is not the service I deserve.

  • akalixaa akalixa (@akalixaa) reported

    @Fidomobile is literally the most disrespectful phone company. After waiting on hold for 45 minutes, they had the nerve to hang up the phone call on me after saying hi.

  • luv_sch Luv Sachdeva (@luv_sch) reported

    To my surprise, the account was cancelled instead of moving it even after sending me the new service agreement. Standing ovation to such service @Fidomobile

  • luv_sch Luv Sachdeva (@luv_sch) reported

    @Fidomobile i had made a simple request of moving my internet from one address to another and its been 4 days and i am still without internet even after getting the confirmation. 10hrs on the call in total with your customer support, tech support, supervisors and yet no progress

  • AlexNanos Alex Nanos (@AlexNanos) reported

    @Fidomobile is your home internet service down in Aurora ON? No service for last hour.

  • AqibKingKhan Aqib Khan (@AqibKingKhan) reported

    Why has @Fidomobile @FidoSolutions network been so slow the last few days? My data has been so slow and doesn’t even connect.

  • dominicracy Dominic (@dominicracy) reported

    @PatWhite1984 @Fidomobile I've switched my phone to use GSM only and it seems to work, but it's slow. Hope they resolve this soon.

  • Ankurkrtweets Ankur kumar (@Ankurkrtweets) reported

    @Fidomobile Fix your mobile app and for God’s sake, do some compatibility testing, please.

  • PatWhite1984 ꧁༒•Pat White•༒꧂ (@PatWhite1984) reported

    @Fidomobile you guys should be putting a notice letting people know about the system wide outage for Mobile Data….just spoke to a CR on the phone.

  • 2Jordab Jordab (@2Jordab) reported

    TIL @Fidomobile customer service is non-existant

  • Void65646917 Void (@Void65646917) reported

    **** you @Fidomobile for being a **** company that comes after an old loyal customer 4 years later for a supposed outstanding bill.

  • abuttar02 ahmad (@abuttar02) reported

    When i complaint them online and they said we can’t do anything about it. Pathetic service. Moreover they said you can use our sim for 14 days. But it isn’t working too. I switched from rogers to fido and now i end up having nothing. 3/3 @Fidomobile

  • abuttar02 ahmad (@abuttar02) reported

    Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/3 @Fidomobile

  • abuttar02 ahmad (@abuttar02) reported

    Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. 1/2 @Fidomobile

  • abuttar02 ahmad (@abuttar02) reported

    Worst customer experience at Fido mobile. I bought a phone plan with phone and phone was having issues so i asked them to replace it, but they refused to do it and simply asked me to return the device and their plan. So I returned it just after using one day. @Fidomobile

  • GSaurov Saurov Ganguly (@GSaurov) reported

    @Fidomobile : Is it a kind of fake offer to get attention of the user? I had to finally pay $25 to add additional data to my plan to continue Data usage. This is absolute frustrating and not expected from Fido for such as me as a devoted customer.

  • whistlerracer M.M.B. (@whistlerracer) reported

    @Fidomobile your contest for 1 free year of service doesn't work on my phone, always says that I already participated. #Mobile

  • 0xmeraux13 0xMeraux13 (@0xmeraux13) reported

    @Rogers @Fidomobile @CRTCeng How is charging for roaming based on a calendar day good for the customer? Recently crossed into the states a half hour before midnight got back in less than 24 hours I was charged for 2 days.

  • TommyRyan26 TimTom (@TommyRyan26) reported

    @Fidomobile really needs to fix their stuff, there’s absolutely no reason I shouldn’t be able to use my Mobile Data for over 12 hours. This company has been going downhill the past 10 months. First calls start dropping like crazy now this. What’s next ?

  • tkomaric TK (@tkomaric) reported

    @Fidomobile Your agents Abdel and Himanshu need a basic 'Customer Service 101' training. Was looking to sign up with Fido but live chat experience was so bad... Such a waste of time as they did not even properly looked into my query #fido #badexperience

  • A_D_J A J (@A_D_J) reported

    @Fidomobile Your support informed you're increasing the bill for all customers. But not telling why. Are you increasing because of "supply" issues or providing anything new? BTW, your call drop rates are increasing monthly; shouldn't that bring some price reduction?

  • sowmyameruva Baby Sowmya Meruva (@sowmyameruva) reported

    Bad Service. @Fidomobile I have been with them for more than a year. They billed me 144$ this month(after referring to my friend) and gave me under service(they say it's an app glitch). support takes a min of 1 hour of my time. I am not sure if I should stick to you guys anymore.

  • dushyantstiwari Dushyant Tiwari (@dushyantstiwari) reported

    @Fidomobile Hello @Fidomobile There was no resolution to my issue when i go to private chat they asked me to send again and again my email id mobile number and authentication, even they have full chat history of my issue but every time i have explain the issue. it's very frustrating

  • OseiKusi9 Kusi (@OseiKusi9) reported

    @Fidomobile Loving the customer service already! DM sent

  • AlimFakirani Alim Fakirani (@AlimFakirani) reported

    @Fidomobile probably has the WORST customer care support in the industry. If I wasn't locked in at such a good rate, I'd switch providers. If you're looking for a provider, try the majors. They're not that much more expensive.

  • Kaushal71867716 Kaushal Patel (@Kaushal71867716) reported

    @Fidomobile Returning equipment service needs improvement. Already returned equipment at AUTHORIZED store and due to their technical glitch or untrained store staff, we are suffering to pay a big amount.

  • Ray62687320 もこ🇨🇦トロントワーホリ (@Ray62687320) reported

    @Fidomobile I can’t believe it. I bought a $40 SIM for 8 GB last Fri & got my first invoice this week. Surprisingly, They were charging the Set up fee WITHOUT ANY EXPLANATION when I bought it. SURPRISED to see the $103.77 invoice. I’ve NEVER EVER EXPERIENCED this!!! #fido #sim

  • GobindpreetG Gobindpreet Singh Gupta (@GobindpreetG) reported

    @Fidomobile I have been a loyal customer of Fido since last 2.6 years. Since last week I am trying to get a new phone from your company reps are just making a fool out of me.I guess now it's time to quit Fido services and look for newer (more caring) service providers.

  • dushyantstiwari Dushyant Tiwari (@dushyantstiwari) reported

    @Fidomobile The billing process for Fido needs to undergo a financial audit. They are still unable to verify their system issue, therefore they are creating a bill for an account that has been cancelled and requesting the device price for a returned gadget.

  • ikelsyR ke!s (@ikelsyR) reported

    @Fidomobile hello pls help I received a refurbished phone but I can't open the SIM card tray - I did not receive the tool to do this but Im trying with a safety pin and it's not popping up (Samsung Galaxy S20)