Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (2%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury and Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
Phone | |
| Mississauga |
TV | |
| Prince Rupert |
Phone | |
| North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ana kathir
(@Zer0o0o1) reported
@Fidomobile why are you not able to waive a long distance call that was made accidently? My dad might have called or pocket dialed a wrong number and your agents are refusing to remove this call from our bill. My dad never makes long distance calls using mobile..
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Qasim
(@Qasimrz) reported
@Fidomobile @FidoSolutions worst customer service
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Manmeet
(@MsM_009) reported
@FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido
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vanpatsow 🇨🇦
(@vanpatsow) reported
@Fidomobile Worst customer service ever
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Jon... 🤔
(@UnidentifiedJC) reported
@Fidomobile beyond disappointed in your service lately… I’ve reached out to Fido 3 times In the past week to activate a service… how hard is it to make a SIM card available? Paying customer for years
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Mohit Samant
(@mohitsamant) reported
@Fidomobile Can you provide an update on the outage connected to case C172974887? I'm located in Mississauga, L5R 4E7 and I was told by the chat representative the outrage should be fixed soon.
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Michael Lautman
(@michaellautman) reported
@Fidomobile can you help me out? My home internet provider is down, and there are five of us working/schooling from home today and it's killing my data plan!
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Angrycanadianlady
(@Angrycanadianl1) reported
@Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in
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Alethia Bundy
(@Bunadee) reported
@Fidomobile Is COVID and WFH the reason your service turn into complete garbage???
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Christos Tsirbas
(@seetsirbas) reported
@FidoSolutions @fidomobile @fidosolutions email invoices are not itemized. To retrieve/archive an itemized invoice requires several steps. If you provided itemized invoices to begin with, this would not be a problem. This is poor customer service and asking $15 per PDF compounds it.
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Anna C
(@oncarruthers) reported
.@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!
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Kirk
(@KJess97) reported
@Fidomobile Worst Service ever. Shouldn’t take 6 hours to get ahold of customer service. Switching Providers.
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not here
(@TeamJonasMars) reported
@Fidomobile literally DON'T GET FIDO IN YOUR LIFE. They charge you 150 dollars of international roaming when you didn't even use the service. Furthermore they have held my 150 deposit for more than a year when I ALWAYS payed on time.
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Nikita Dadlani
(@nikitadadlani) reported
@Fidomobile I bought a mobile and ported to Fido on Dec 27. The phone did not show up until today on my account (I've following up every other day on calls). Now I got an email that it's added but it doesn't have the boxing day deal, neither does it reflect the downpayment. HELP!
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I am Modi
(@xyz_yp) reported
@Fidomobile Is there an outage in the Mississauga area? Internet not working at my home for last few hours. Pin Code L5M 4S1. We have online school and office work. Can you fix the issues asap.
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Angrycanadianlady
(@Angrycanadianl1) reported
Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned
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Bart Nagel
(@bjnagel) reported
1. Decide phone bill is too big. 2. Phone @Fidomobile. 3. Wait for callback. 4. Hold. 5. Speak to useless 1st-tier support. 6. Hold ~30 mins for retention. 7. Spend 45 mins negotiating and waiting on their technical difficulties. (Nice lady though.) 8. End up somewhat satisfied.
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Minal 😌
(@chhatbae) reported
@bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check
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Richard Cranium
(@Rickycranium69) reported
@FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.
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Mike Taylor
(@adventureinfly) reported
Friends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.
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Swarandeep Singh
(@Swaran47) reported
@FidoSolutions @Fidomobile Such a pathetic service they have. I have been waiting for my home internet modem since November haven't received it yet. And when ever try to reach them they just keep transferring to other departments and i end up waiting for hours.
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Mehta Parth
(@parth_mehta_98) reported
Never ever trust @Fidomobile @FidoSolutions winback team, as they can leave you without any phone with you. After offering the deals, they can tell you that it is not available anymore even after they kept you waiting for around 10-12days of commitment from them. #fidoistheworst
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S
(@ubz_ab) reported
@Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance
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Abhishek
(@santafeabhi) reported
@FidoSolutions @Fidomobile Please cancel my home internet account and send me the necessary material to return the Fido equipment using UPS and please don’t charge any money for sending the material to return the equipment via mail/UPS
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Ngoné 🇸🇳
(@Ngone08) reported
@Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤
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RonaldoSnoopy
(@snoopy_ronaldo) reported
@Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!
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Christos Tsirbas
(@seetsirbas) reported
Trying to get detailed past invoices from @fidomobile as there are two lines on my account. Asked to pay $15 per past invoice beyond 16 months. If Fido email invoices were itemized I wouldn't have this problem as I archive all emails, including confirmations of payment.
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aman640
(@aman6405) reported
Hey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.
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not here
(@TeamJonasMars) reported
@Fidomobile I literally have never had to deal with a worst company in my life. You guys charge extra charges, then to contact support it takes at least an hour, just to be talking with rude representatives. LOL, i am literally moving to Bell today.
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Hads
(@Hadiyahh_) reported
@Fidomobile is honestly the worst with their customer service. If you're planning on choosing a mobile service and expect any sort of response or customer service when in need of help, pick any courier BUT Fido.