Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (59%)
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Internet (30%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Through my Fido account ordered a phone which I picked up from the retail shop, after a week due to performance issues wanted to return the same so called the customer care and was given a purolator return label.
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Rufus Hickok
(@Rufus_Hickok) reported
I won't be using my phone in January, so I looked into suspending service for the month @Fidomobile. Apparently, suspending service for fewer than three months isn't a thing, so I either pay the standard rate, or just cancel it altogether? That choice seems easy...
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not here
(@TeamJonasMars) reported
dont get @Fidomobile they won't give you your 150 deposit back and to make things worst they will charge you for things you didn't use. Avoid having to be 50 min with costumer service
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Helper
(@3asing33) reported
@Fidomobile @FidoSolutions How to cancel Apple care in my phone plan ? Looking forward to your reply asap.
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MITTAL CHANDE
(@CHANDEMITTAL) reported
@Fidomobile Placed order for iphone 12 on the fido website twice. The credit is charged twice and there is no order confirmation and website would just loader/progress bar for ever. Fido customer service don't agree that there is any problem with there website. So frustrated!!
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Mendel weisz
(@mendelweisz) reported
@Fidomobile Hi I don't know the problem but I added a line to my account and I don't see it on my account and nor in email
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Trevor Schmidt
(@trevorschmidt69) reported
Hey @Fidomobile If there is any kind of service award within your organization, I'd like to nominate your employee Jay the the Southgate location in Edmonton. Over 2 days, Jay patiently talked and walked me through upgrades, new plans, discounts, data transfers and enough-
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Emma
(@Emma32316326) reported
@Fidomobile My network isn't working I can't even call *611
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Kirk
(@SoulKirk) reported
@Fidomobile Is this customer service? My phone won’t charge anymore! It just lost its charge around 6%. Help!
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Allan Holder
(@allanholder1) reported
@Fidomobile I want to cancel my cell phone service with Fido but find it impossible to get through to them. If they are deliberately trying to discourage people from cancelling by making them wait extended periods on the phone, this is a reason to not sign up with them at all.
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Sofia Fareed
(@Baby_Brown_Eyez) reported
@Fidomobile for some reason my online account has been suspended I am trying to pay my bill yet now have to wait 3hrs+ in the customer service line. Horrendous customer service indeed!
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Tina Yaghoubi
(@Tinzybinzy) reported
@RogersHelps @Fidomobile @FidoSolutions I have a recording of a manager at Fido promising me that someone from head office at rogers will call me to fix the issue caused by a staff that did not know Fido procedures and no one has emailed or called me. I need help.
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Shayne
(@HeftieHeftie) reported
@Fidomobile @FidoSolutions Excited to activate our account. But been stood up twice by Fido techs who never called my number nor rang our bell. One guy waved us away from his van before driving off! 4 hrs so far waiting for Godot. Maybe next time they'll show up, call, AND work!
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nenad lukic
(@RealNenadLukic) reported
@koodo just switched to @Fidomobile because of how garbage your call back service is. Who's ever idea call back was should get fired for incompetence.
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عبدlBasset
(@chaabdelbasset) reported
from
Ottawa, Ontario
@Fidomobile internet is going ON and OFF for 8 hours now. Does it take a full day to fix a technical issue !
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Shayne
(@HeftieHeftie) reported
@BinCai6 @Fidomobile I'm trying to be a new customer. I'm excited to start paying them for service. I sure hope they show up to activate my line this time.
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Supreet Singh
(@beingsuprit) reported
@Fidomobile Never expected such rude and arrogant customer care service. every customer care gave different information regarding a case and now I'm suffering because of your mistake.
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Sandeep Arora
(@SANDEEPARORA83) reported
@Fidomobile very disappointed to know u care least abt ur most loyal customers! Recently visited ur store & when asked fr any offers on IPhone 13, response was we have none so u can port to a different service provider if u re getting a bttr deal! Sure thing thts wht i plan to do
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Rezo
(@Rizo78) reported
Looking at cell plans for @VirginPlus @Fidomobile and @koodo and prices are similar, right down to the cents. Tell me again how great Telecom is in Canada? Then I land a job at one of the big 3 and my silence has been bought...
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Jaydip Patel
(@JaydipPatel5596) reported
@Fidomobile hello,i want to cancel my Mobile number.please help me
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Bin Cai
(@BinCai6) reported
@Fidomobile With your pool services and how stubber your customer service is, lots of your customers will choose to leave fido, especially the loyalty customers, I will bring all family members out of fido.... bye bye fido. Good luck
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile @FidoSolutions terrible experience. The store is committing something else and customer care executives are saying that they cant see the information provided by the store. please help
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Pankaj Chaudhary
(@PjChaudhary93) reported
@Fidomobile I have lost my sim in India and urgently want a new one to help ease my work from home :( Is there any solution? Pls helpppllll
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Robin
(@stockfire409) reported
@Fidomobile can absolutely all the way **** off from where ever they are with the way they have handled me not being able to use my app and services for a year. How many times you going to hang up on me bro?
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Angus By Design
(@AngusByDesign) reported
I advised @Fidomobile @FidoSolutions on December 3, 2021 that they weren't authorized to help themselves to my credit card, yet on December 16, 2021 they charged more than $700. Still no resolution for the frauds reported since October 2021. #fraud #disabilityrights #bullies
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Daveadelphia
(@davinderchahall) reported
@Fidomobile your customer service has been horrible thus far I’ve been hung up on twice while trying to talk to your customer service reps. Your team needs to contact me ASAP I can’t keep being put on hold and hung up on
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X
(@Xjjc1990) reported
@Baby_Brown_Eyez @Fidomobile Contact @AstroCyber4 to recover your account immediately. His service is genuine and trusted
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GeneralZZ99
(@Dan75250371) reported
While @koodo is giving phones for $1/mo, @Fidomobile is doing tricky contest that nobody never win. Waouh what a difference !!!
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Terence vander Woude
(@TerencevdW) reported
@Fidomobile FIDO SUCKS! You have zero care for your customers. I have been a customer for 25 years, since the beginning, and for $100 questionable charge, they refused to discuss a credit. I am on hold for 45 MINUTES and will be repeating this post for the entire time.
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JP
(@JPBullaoit) reported
Just switched from @Fidomobile to @koodo and I'm not impressed. No service at all at my local community centre. "Emergency calls only."