Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 01/31/2026 16:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (32%)

    Internet (32%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (3%)

    TV (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.

Loading map, please wait...
City Problem Type Report Time
CanadaVernon Phone
CanadaVancouver Phone
CanadaOkotoks Phone
CanadaToronto Internet
CanadaGrande Prairie Phone
CanadaChilliwack Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • julsthetrex Juliette Robert (@julsthetrex) reported

    @Fidomobile wait time to talk to an agent is between 1h30 ans 2h15?! Please help me, it's my second time calling today...

  • monkeytree1974 Joseph Lirette (@monkeytree1974) reported

    @Fidomobile am needing to cancel one of the phone plans on my account. How do I go about getting that done

  • KayEl_Naushera KayEl_Naushera (@KayEl_Naushera) reported

    @Fidomobile @FidoSolutions Rogers/ Fido...network outage again....Canada's worst network ...#CTO Rogers you should resign

  • _ricksen Rick Sen (@_ricksen) reported

    @Fidomobile @FidoSolutions There are some bad eggs in your Fido Montreal Chat support team (Samantha). Blaming the Customer without proper due diligence and abruptly ending the chat is something I haven't seen done in a long time. Hope your Managers take heed #PoorCustomerService

  • SaturnsOwn Enceladus (@SaturnsOwn) reported

    @Fidomobile Internet not working and customer care wait time is 45+minutes. Insane. Spend hours just to speak to the customer agent? What is this 1960s?

  • amardeep0033 Amardeep Singh (@amardeep0033) reported

    @Fidomobile Hi ! I want to switch to fido . I talked with your chat team , they were very rude And just offered same plans from website. My friend switched to fido and got amazing deal.

  • Manoj_0497 Manoj Kumar (@Manoj_0497) reported

    I took 2 lines from Fido on September but no bill is issued till now and in between both lines got suspended and call the customer to get active again but they have not given the clarification and asked me to call again really very horrible service. @FidoSolutions @Fidomobile

  • hiimkikoo hatershate (@hiimkikoo) reported

    @Fidomobile Is this how you treat your customers?! Just tells them to go do it themselves, then stops talking and puts them back on hold while the office is closed when you just don’t want to clarify a question they asked?!!!! I WAITED 4 F***KING HOURS FOR NOTHING!

  • HitenTheHero4 HITEN PATEL (@HitenTheHero4) reported

    @Fidomobile What a bad experience with cx care today waited for 1 hour for tech support and when they come on phone answer rudely and can’t find solution for me. Been with fido for 5 years and so disappointed with there customer solution specialist.

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported

    @Fidomobile also, your "live chat" keeps booting is out whenever we try to access it. I'm glad we're switching. You're a bad joke.

  • Viola_mi Violet (@Viola_mi) reported

    @Fidomobile I received the worst service from Fido today. The associate quoted me a higher price for a device than whats on the site. Spoke to a supervisor and he tried to back track on the calculations. Just overall bad service.

  • Viola_mi Violet (@Viola_mi) reported

    @Fidomobile then when asked for plans available to me as someone whose been with fido for a while, hd quotes me the same price as a new customer. I guess loyalty means nothing to Fido

  • TheInsanartist Insanartist (ENG/FR) (@TheInsanartist) reported

    Hey @Fidomobile I know sometime an item can't be availlable, but when it's a used one on your site and it can take up to 2 weeks to ship it, I rather have the option to cancel a two years plan and bring my old one instead so I can use the service i'm paying with a working cell.

  • _ricksen Rick Sen (@_ricksen) reported

    @Fidomobile @FidoSolutions There are some bad eggs in your Fido Montreal Chat support team. Blaming the Customer without proper due diligence and abruptly ending the chat is something I haven't seen done in a long time. Hope your Managers take heed #PoorCustomerService

  • CrazySteveC Steve (@CrazySteveC) reported

    Who is going to reimburse me for lost incoming your data services are down? @Fidomobile

  • irialk Irial Kennedy (@irialk) reported

    Hey @Fidomobile . I was just kicked off live chat after waiting almost an hour!! I really need you to stop sending me marking material in the mail. This is the 4th time that I am trying to stop this. We can't even get the service you provide at our current address!!!!

  • nelsonstreetlad Denis Viens du Lac (@nelsonstreetlad) reported

    @Fidomobile I have been trying to reach Fido all afternoon by phone, online chat and Twitter message to cancel one of my cell phone lines but no one answers. Why is that? What is your problem?

  • realtworoosters Warren (@realtworoosters) reported

    @Fidomobile I had a lengthy chat today with a promise of a fee change, asked for a transcript. 4 1/2 hours later no transcript. Help please

  • sanki62136281 Sanki पठान (@sanki62136281) reported

    @Fidomobile @FidoSolutions Cheated by you! Feeling really bad

  • OreofeAkintonwa Oreofe Akintonwa (@OreofeAkintonwa) reported

    I have never seen customer service support team as uncomppassionate and rude as @Fidomobile you guys keep customers on the phone for over an hour and still the situation doesn't get resolved. Do better @Fidomobile!!! The least you can do for your customers is to be helpful.

  • saji_united Saji-united (@saji_united) reported

    @Fidomobile worst customer service! Both n chat box and over phone. Spend 2 hours for a simple request and still waiting over the phone . I will certainly change as soon as found better offer

  • OttawaBrownGuy Mud (@OttawaBrownGuy) reported

    @Fidomobile what's the ETA on getting 5G? You're promoting and selling 5G compatible devices but don't have 5G network.

  • 3lawyered 3law (@3lawyered) reported

    @Fidomobile , I am already on a 50$ 10 gb data plan. Black Friday fido deal is offering a 50$ 12 gb plan... How do I get the additional data?? ... It's been impossible to connect with customer care

  • danwoo91 Dan Woo (@danwoo91) reported

    Shoutout to @Fidomobile customer rep, she took my needs into consideration and turned it into a very satisfactory experience. When companies value their long time customers, they get loyalty in return. 👍👍

  • Shalaleh_t Shalaleh (@Shalaleh_t) reported

    Ridiculously wait time to speak with @Fidomobile to activate a number in my account. This cannot be done online and why should I wait more than 3 hrs to speak with a rep? If I was a new sales I bet my wait time would have been 5min or less! Horrible customer service! Very unhappy

  • edgarmtoro Edgar M. Toro (@edgarmtoro) reported

    Hey @Fidomobile @FidoSolutions your service has been spotty over the last week in Ottawa K1T 1T2, its so bad, I cannot even call you! Network busy, voice service not available, low quality in the calls, and calls dropped, and direct to voice mail? Are you having network issues?

  • Allant92 Allan Tham (@Allant92) reported

    Horrible customer service from @Fidomobile! Was offered a plan from an agent and when I called back they said it was an invalid offer. Been a customer for over 10 years, maybe it's time to change providers 😡😡😡...glad I'm on a month to month...

  • anicolebell Amber Bell (@anicolebell) reported

    @Fidomobile online access to my account has been suspended (for no reason) and i have to wait 1.5 - 2.5 hours on the phone to find out WHY. Can you explain/please help? This is insane.

  • 9_6_nick Nishant (@9_6_nick) reported

    @Fidomobile none of your customer care people are helping me out. Can you tell me what should I do?

  • yapbang steve (@yapbang) reported

    @Fidomobile AVOID FIDO. I have never experienced a company that makes mistakes with zero accountability. 15 calls to customer service for over 10 hours on the phone to fix a problem that isn’t even my fault.