Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (65%)
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Internet (26%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Jose
(@Jrvz__) reported
@Fidomobile we have a problem
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sj
(@sjhawse) reported
Luckily (?) I live close enough to the US border that desite the @Fidomobile / @Rogers outage, I can roam on AT&T. I thought this only happened at the beach!
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eric
(@eric27504671) reported
@FidoSolutions @Fidomobile Intermittent? I have not have service all day!
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Pickle Skull
(@KryKryptonite) reported
What ******** @Fidomobile 🤬 #WORSTSERVICE I can't even receive calls from the hospital!! This is ridiculous!!!??? What are we paying for!? We never have good service, and now we have NO SERVICE! STILL! Fix Your ****!!!
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Urban Nomad
(@notsogreatbong) reported
@FidoSolutions @Fidomobile Intermittent issue? I don’t have any signal for last eight hours
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Bob Hunter
(@hedgemon56) reported
@FidoSolutions @Fidomobile 14 hours without cell.... 1 more hour will have to go to another service #nofidoservice
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GiiGii ❥
(@GiaGii2) reported
I heard y'all been down since 1am this morning, tell us what's going on? Someone hacked y'all? Someone tripped over a plug? What?! @Rogers @Fidomobile @FidoSolutions #Rogers #Fido #cellphonedown
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Jen R.
(@jro1087) reported
@Fidomobile I would like to activate wifi calling but my phone cannot receive the confirmation text. Is there another way? I cannot call support as my cell nor my fido home phone work. Thanks!
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Reena Kara
(@reena_kara) reported
from
Toronto, Ontario
Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics
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j.p.s
(@picklesnmustard) reported
@DanielleAlanah @FidoSolutions @Fidomobile The issue I'm seeing is more so with Fido admitting it's impacted 911 and emergency services both calling to them and them needing to call back but not being able to. And people who have medical needs not being able to cal their doctors
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Good luck BC. Stay safe, stay home. #NewDeathParty
(@camidlifecrisi) reported
@CBCAlerts Some customers? Try all. Including a huge number of staff working in hospitals. During a pandemic. I haven’t had service all day. So, @Rogers and @Fidomobile, it’s not intermittent and it’s not some customers. And we’ve had no updates. So, what’s the plan here? #rogersoutage
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Bob Hunter
(@hedgemon56) reported
@Fidomobile @FidoSolutions after more than 25 years with FIDO I guess it is time to go elsewhere... this more than 14 hour outage is TOO MUCH! #too_much
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🌙
(@ShannynHill) reported
Free service next month thanks @Fidomobile @FidoSolutions
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NM
(@naiza7) reported
I wonder what’s happening with @Fidomobile I haven’t service since this morning
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NM
(@naiza7) reported
I’m wondering what’s happening with @Fidomobile No service since this morning
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Merhej Q.
(@MerhejA1) reported
We're trying to book an appointment @Fidomobile how are we supposed to do that with the phone lines down? No means of creating an online appt.
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Michelle Bohn
(@ms_bohn) reported
I’m with @Fidomobile, & haven’t had mobile service all day, because of @Rogers. Besides it affecting my ability to do my job, I also haven’t been able to book a vaccine appointment. This is now beyond just an apology with no mention of when things will be fixed, @RogersHelps.
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Pipay santos
(@pipaysantos) reported
@Fidomobile no service !! How long????? Untl we get service again..
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dae* ❤
(@d33_ShayL33) reported
@Fidomobile @FidoSolutions I hope your company is giving compensation for this inconvenience....the thing is I had to come on twitter to realize why my phone wasn't working....no notifications or awareness from Fido itself to inform their customers about the issue🥴🥴🤔🤔.....
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Garv Khanna
(@GarvKhanna) reported
While I miss having my phone. I hope someone hacked into @Rogers @Fidomobile just out of spite for the rates they charge us. Unless they're looking to hire me. In which case we need to double down on synergies and find a solution. #BigTelecom
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BackstageRider #BLM 🤘🏼
(@BackstageRider) reported
@FidoSolutions @Fidomobile with today’s outage, if I receive important calls or texts will these be cached? I’m expecting possible info re: vaccines! Brutal
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Adrian Vershinin
(@VershininAdrian) reported
@FidoSolutions @Fidomobile Missed critical MEDICAL SPECIALIST call re COVID. No text warning to customers. Found out accidentally here. Customer service responding primarily to positive tweets. Customer for 15 yrs. Service steadily declining. How will you compensate us?
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coconut
(@Hailey44470601) reported
@Fidomobile @MrsTtheECE1 You have been saying updates and all day none has come. We’re paying for a service that doesn’t even work with no explanation as to what is going on. Instead of telling us to wait for updates get some answers
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Joey Jr.
(@joeystud3) reported
@Thnk4myslf @FidoSolutions @Fidomobile It’s been 14 hours for some of us.. this started at midnight for me .. I‘Ve already ordered new bell service lines.. as soon as Fido & Rogers is restored I’ll be porting my #s out.. They just lost a 20 year+ customer based on their handling of this situation (or lack thereof).
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Tara Sue
(@TaraSuzz) reported
@redcok @Rogers @Fidomobile Why do you need a phone to cre for your dog. Take it to the vet. Don’t use the outage when ppl like me and frontline workers can’t call family members to say goodbye to their loved ones
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Jaclyn S
(@jacsjj) reported
@Fidomobile why is there still an on going problem? Please fix this asap, its important we have our phones.
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shandee
(@shandeesimpao) reported
@FidoSolutions it’s been hours and the service is still down!! When is this going to be fixed? I pay my bills on time and this is what I get? I’m missing important calls due to this. I hope @Fidomobile will compensate all of the affected customers!
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Ray Harripaul
(@ray_harripaul) reported
@Rogers @Fidomobile I missed my phone appointment with my therapist today because there’s no service. Thanks for the MAJOR inconvenience. My mentals thank you. This is ridiculous.
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Roger Mueller
(@Ripken8888) reported
@Fidomobile I want a ******* refund for your **** service!!!!!
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Dean Cassidy
(@DeanCassidy1996) reported
Hey @Fidomobile @FidoSolutions have had no Cell Service today! Can I expect a credit for this on my next bill?