Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (64%)
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Phone (23%)
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Wi-fi (8%)
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Total Blackout (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Vancouver, Brampton, Etobicoke, Calgary, Langley, Barrie, Mississauga, Winnipeg, Beamsville, Montréal, Brantford, Burnaby, Ottawa and Cavan.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Wi-fi | |
| Vancouver |
Phone | |
| Brampton |
Internet | |
| Etobicoke |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Holly Kent
(@hollykent) reported
I still owe $600+ on my phone. Do I really have to pay that off if @Fidomobile is not providing the service in our contract? Has anyone had any similar experiences? I've tried to escalate this with Fido many times, no one calls me back.
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James Alex
(@Jmes_Alex) reported
@Fidomobile Despicable! Profiteering during a pandemic ? **** off @Fidomobile
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Bacardi
(@bacardiking16) reported
@koodo Cool, now I just hear crickets chirping. Hey @Fidomobile do you have humans I can talk to or is it just online customer service that selectively replies at Fido too?
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Kul
(@KulD7) reported
@Fidomobile ……the @koodo customer service was superior
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hunter
(@hunterderkach) reported
how ******** does @Fidomobile put an $13/mo add-on for device protection on my bill, hide it under a $10/mo discount when I brought my own device...?!?!?
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Kul
(@KulD7) reported
@Fidomobile very angry with your service. I’ve called 3 days in a row, spent more than 2 hours on the phone and still no help. You got me to switch back to you from @koodo and messed up the switchover. Your ‘win back’ team is supposed to call me and there is no way to connect
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◽️tweet◽️
(@_tweeeet_) reported
@Fidomobile But why is it so slow? That’s so 10 years ago.
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IsOver9K
(@TheRealIsOver9K) reported
@Fidomobile Service for Fido / Rogers users is out in Northern Ontario. Mobile data is spotty and outright useless phone calls not connecting.
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Chris Gilbert 🇨🇦
(@stychentyme) reported
from
Delta, British Columbia
Wow, very disappointed in @Fidomobile. I’m a long-term customer trying to update a plan and the chat person basically said no. I wanted to keep to my price point but I guess no options. Not happy at all. 😔
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Holly Kent
(@hollykent) reported
I bought my phone through @Fidomobile shortly before my network just stopped working in my region. The cell towers are overloaded and I can't my phone unless I'm connected to wifi or outside of Prince Edward County. I've been speaking to tech support for months, no change (cont.)
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Shermila
(@shermil2012) reported
More than 30 minutes on the phone to talk to Fido customer service! Maybe hire more people! Bad service for the amount of money you charge! SMH @FidoSolutions @Fidomobile
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Denny Howell
(@DennyHowell20) reported
@Fidomobile Do you have 10GB plan? And where can I get support?
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Holly Kent
(@hollykent) reported
@nashls @Fidomobile They try to tell me the issue isn't their cell towers but EVERYONE on the Rogers network in the County is having this issue. Switching to the 3G network helped (settings>cellular>cellular data options) but it's not great.
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Ale.
(@acaSigoYo) reported
@Fidomobile what is wrong with service today?. It has a constantly bad signal, and I think I am paying for the best service. What happened?
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nuzhat
(@Madiary11) reported
@FidoSolutions Sorry, I think you've misread the tweet. I mean to say I'm regretting it very much as the number of scam calls and fraud texts/ links I recieve has gone up in huge numbers. For both me and my husband. Very disappointed at the service now @Fidomobile
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UtutorPro
(@Ututorpro) reported
@Fidomobile Hello Fido @FidoSolutions please explain my bills with the intel roaming call charge $3/min calling from Pakistan to Canada. I was told $0.50/min before I travelled here. Couldn’t find any rate agreement on your website and couldn’t login my account. Please help!
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John.
(@WhitestWizard) reported
@commiserating 7 days through @Fidomobile @FidoSolutions from what store rep told me. Deffs shouldn't be having issues with charging within four days of owning the phone
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile I have been facing issue with fido customer service desk from last 2 month but no proper resolution and levying unreasonable charges. Please solve and you can call on 6478636189 to understand it more better
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Derwood
(@DarrenDerwood) reported
@Fidomobile what the heck? 1 hour wait just to speak to customer service then I get cut off???
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BradleyRinas (he/his/him)
(@bradleyrinas) reported
Dear @virginplus thanks for trying to fix my network connection issues. Onto @Fidomobile
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andwhy
(@LoveIsLUVIsLUV) reported
@Fidomobile please fix the voicemail feature!!! Today I could not listen to my voicemail because your system is faulty. come on. My voicemail is clogged, because I've got a series of voicemessages from quite a few telemarlketers and I can't delete them most likely empty messages
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Dodo🦤
(@meelyp) reported
@Fidomobile you guys are the worst cellphone company ever
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Adrienne
(@Adrienn12372245) reported
@Fidomobile why oh why is it so hard to get a straight answer???? My birthdate doesn’t match your credit check. After identity confirmation I was told it was fixed by the credit desk. Nope, still can’t activate a plan after he told me no problem now. This is exhausting.
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Dodo🦤
(@meelyp) reported
@Fidomobile @FidoSolutions you guys have the worst customer service, you truly hate your customers
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Dave
(@_Djawe) reported
@Fidomobile @FidoSolutions I wanted to buy a Fido number with a plan online, but anytime I choose the "PLANS" and then "add a line", I see an error saying that Fido facing a problem and contacting to support! it is for days and no solution yet. I want to buy it online and no time for go to store right now
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Leigh Nash
(@nashls) reported
@hollykent @Fidomobile Having the same issue with my phone not working unless it’s on WiFi, and I’ve been with Fido since like 2005. And am now seriously considering switching. It’s ridiculous.
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Forest’s Edge
(@forestedge_lot3) reported
@Fidomobile is Fido down for anyone else. (Northern Ontario)
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Kyle Fortch (Dreamboat Ky)
(@Kfortch) reported
Man @Fidomobile has the worst customer service and overall the worst phone company I’ve ever been with. #awful
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Anil Nooruddin Vasaya
(@vasaya_anil) reported
@Fidomobile hi I am facing issue with billing from last 2 months but no response from Fido. Please look into and resolve the issue asap
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jeffin thomas
(@jeffinthomaz) reported
@Fidomobile i was offered a 1500 mints india call monthly and i am not having it and also paying for it aswell. Do u mind to fix this