Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Mississauga, Dorval, Parksville, London, Bradford West Gwillimbury, Vernon, Fredericton and Richmond Hill.
| City | Problem Type | Report Time |
|---|---|---|
 North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone | |
| Dartmouth |
Phone | |
| Peterborough |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
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Raj
(@Sn84Raj) reported
@Fidomobile is that only me facing home internet wifi connection issue at Yonge&sheppard ?
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Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
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Brad Jacobs
(@bradleyhere) reported
@Fidomobile YOUR CUSTOMER SERVICE IS A JOKE....I AM GOING TO GO TO TELUS...I HAVE BEEN TRYING TO GET AHOLD OF MARK AT EXT 8815 IN YOUR FRAUD DEPT ALL DAY!!! NO CALL BACK NO NOTHING!!! YOUR COMPANY IS A JOKE!!!!
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M A N I
(@mani2naga) reported
@FidoSolutions @Fidomobile I ended up with 1 hour discussion over call. And been told that the extra charges can’t be reverted, as it’s already paid through the automatic payment. Now I need to know who else is facing same issues and what’s the solution or compensation?
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Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
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Cheryl Lynn
(@cherology) reported
Why has there been an internet outage in my area for 3 days @Fidomobile ???
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Jake
(@Jake431019382) reported
@Fidomobile Outage in London Ontario, that too on a Monday first day of the month while working from home! Is it a joke?
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North Ambrose
(@north_ambrose) reported
@Fidomobile stole 300 dollars from me. When caught, after customer service hung up on me several times, I had to go to a brick and mortar store to get help. Then they decided they wanted to keep 65 dollars for the convenience of returning stolen money. They owe me plus interest
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Strongopinions
(@GlenStrong2) reported
@Fidomobile **** YOU! Your repair guy uses my wife's phone to give HIMSELF a 5 star rating, BREAKS BOTH OUR PHONES worse than before, and you say "your claim to repair is denied, you're only allowed 2 every 365 days"? Worst customer service ever. TOOK 3 WEEKS to get that answer!?
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La-salle-mander
(@lasallemander) reported
@FidoSolutions @Fidomobile Texts don't send timely, or send multiple times, I've rebooted, reloaded and replaced the sim... FIX your damned network!
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Sumeet Dhameja
(@DhamejaSumeet) reported
@Fidomobile Fido FRAUD of $95 for third party charges on tablet I never used. Customer service won't provide any help and tries to convince that it is your fault. When clearly they have a BUG in their system @CRTCeng
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Cindy Chan
(@CindyChan416) reported
@Fidomobile I made a 49sec call ("60cents/perMin"), however I was charged $1.20. Are you so evil and greedy that you have to steal 60cents from a person that's on a prepaid phone plan?! Capitalism at its finest. #CORRUPTION Fix It!
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Arisa
(@eltemas1) reported
@Fidomobile, very bad experience signing up with your company, the rep told me I can return/exchange the device anytime, anywhere, knowing I was moving from Toronto to Quebec. Now, I am told it can only be done at the store it was purchased. I don't like this phone, plz help!
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Joko
(@xKookieKillerx) reported
@Explorer_Kay @Fidomobile Could just be the area. You cannot expect to get good service in the boons. I always had issues out there. It’s like the internet. Trees are great until it comes to wireless signal.
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Gaurav Thummar
(@GauravThummar) reported
@Fidomobile you guys need to send push notifications for expiration of service or sms so user can understand their service expiration. You people need to inform user. I get to know only when i got huge bill for long distance. you people cheat me. please improve your communication process.
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CircularLogic
(@CircularLogic89) reported
@gerbean99 @Fidomobile Unfortunately, there isn't anything anyone can do to prevent their number from being spoofed. Even the RCMP had their number spoofed. It's too bad more people aren't aware of the situation and more understanding when returning calls
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Mrs Rojas
(@Yesmilla416) reported
@Fidomobile I want to use my additional data and it's not working in the app
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Aman Singh
(@AmanSin36901262) reported
@Fidomobile very bad customer service. Firstly, a long hold and then nobody answers. I need to speak immediately with someone. Have unauthorised charges on my billing.
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Ankur Jain
(@ankurjain2989) reported
@Fidomobile You're extremely unfair to your customers and punish their long term loyalty with ridiculous charges, overly expensive plans, and extremely poor customer support. NOT COOL!
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Karli A. Young🌲
(@Explorer_Kay) reported
from
Douro-Dummer, Ontario
Complain about this at least once at week @Fidomobile. My service is crap! One bar IN MY HOUSE. How many calls have I missed? Not sure but I know my doctors can’t get ahold of me! Awesome!!!
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Cyn (Chiew) Priest
(@Cynderbug) reported
I should never have taken @Fidomobile’s loyalty offer to switch to @RogersMobileCa Both my husband and I cannot send any outgoing text messages. Fido said this won’t happen if we switched back. I called Tech yesterday and they said it would take 48 hours for mine.
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Ankur Jain
(@ankurjain2989) reported
@Fidomobile And to add to it, you're making it extremely difficult to reach customer support.
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Brad M
(@maxwannequin) reported
@Fidomobile why am I getting a message saying my phone will be disabled in the extended network when I live and work entirely in a "good service" part of the map of my province? like, if you can't provide service where you say you do, that doesn't sound like I should be punished
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Nick
(@NicholasHa) reported
@FidoSolutions @Fidomobile my girlfriends signal has been in and out since Saturday. She can't make or receive calls. She's called in multiple times but still no resolution. What's going on??
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harrylamba
(@harrylamba) reported
@Fidomobile I had already DM'd. I am being charge $140 for a service that was not available to me when I was in India - " Roam like home" facility - for my 10 day short trip to India
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Ankur Jain
(@ankurjain2989) reported
@Fidomobile You're extremely unfair to your customers and punish their long term loyalty with ridiculous charges, overly expensive plans, and extremely poor customer support. NOT COOL!
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Neel Shah
(@neelshah85) reported
@Fidomobile Tried to renew my discount or cancel my home internet service. Your chat rep stopped responding and your phone rep hung up when I tried to cancel. Filed a CCTS complaint but still no confirmation that you’ll cancel it. How do I cancel my service?
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M A N I
(@mani2naga) reported
@Fidomobile You are spending million $ for promotions but can’t you let the customer knows through messages that their promotion offer is going to end and they will be charged from now.? I paid $471.21 instead of $60. #NeedJustice
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Ankur Jain
(@ankurjain2989) reported
@Fidomobile AND you charge for Fido Roam but your network doesn't work properly in the country you mention it works, and because you make it so difficult to reach support, customer is left helpless. NOT AT ALL COOL!