Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (47%)
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Phone (43%)
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E-mail (5%)
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Total Blackout (2%)
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Wi-fi (2%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury and Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone | |
| Mississauga |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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TEA TIME
(@chai_saga) reported
@Fidomobile - Unable to contact to customer care as bot is always disconnecting asking to check with fido chat support. i was told i ll be contacted in 48 hours snd it has been 4 days without a call back.
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KAA
(@Kaa_Jungle_book) reported
@Fidomobile you should stop using @PurolatorInc as your delivery partner for phones,they never deliver at home for in hand deliveries and ask you to collect from their warehouse. They lie about delivery, Customer service of Purolator is worst. #purolator_is_worst @canadapostcorp
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Crown Land is Stolen Land
(@SmartassReMarx) reported
@Fidomobile my texts haven't been working for two days. Everything else works... Wtf?
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Bingo Bango
(@EmplifiSB) reported
@hydro_customer 2nd power outage in a month. When @Fidomobile had an outage, customers received a credit. How about an account credit @hydroquebec ??
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Tracy A. Simmons ☘️🌼☕️❤️
(@DaisyTracy) reported
@Fidomobile Your “add an extra 5 hours of data” program is BS. It doesn’t work and you ALWAYS get an error “please connect to the Fido Network” 25 times I’ve tried.
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HELP!
(@iamguelph00) reported
Party over at west end people yelling at other peoples houses help! #guelph #canada Fido Kevin troung get a lawyer @Fidomobile
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Shinguards
(@Vojhoc) reported
@PriyankaRewankr @Fidomobile @Rogers They also love to increase the price on your bill and then pretend that it was always that amount. Fido sucks.
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Goth Girl
(@GothGirleOzma) reported
@Fidomobile Its been 5 days that i am disconnected for your so called 'maintenance!! What the hell is going on? Toronto, M6C! Fix this ****!
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Erin Anderson Carr
(@ErinCar70461141) reported
I’ve set up 2 callbacks with Fido Mobile- and ZERO callbacks have come! I’m organizing my work day and waiting on a call that never arrives… anyone else have this issue? @Fidomobile @CTVVancouver @GlobalBC
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Mohammed Shakeel Sayani
(@mshakeelsayani) reported
@Fidomobile Very poor Customer service and As bad as possible Loyalty team.
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NoBody
(@NobodyHearAtAll) reported
@Fidomobile -When I was shifting from your service, there was a miscommunication and I paid bill of $3 after the due date. This has affected my credit score and as a newcomer it’s been bad.I would like to request on goodwill to please rectify this and please remove the missed pay
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Priyanka Rewanker
(@PriyankaRewankr) reported
This is so frustrating even the customer care number redirects me to this ask jack and he has no clue what to do here. @Fidomobile @Rogers
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Imran A Awan
(@Adam6007) reported
@Fidomobile Why is it impossible to call Customer Service support at Fido Mobile. Even their chat support puts you on hold for sooooooooooooo long. Atrocious.
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david zarandi
(@DavidZarandi) reported
@Fidomobile It would be great if fido can support us after OCT 17th as well. But again, thank you for the free service until OCT 17th, and I do appreciate it. As you know, there is no internet in Iran, and they filter everything, which VPN won't work in Iran. Thank you.
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Shinguards
(@Vojhoc) reported
@Fidomobile @FidoSolutions @Rogers why is it that when I asked to be called by somebody in charge, some extremely rude fast-talker called me and tried to make the call as quick and incomprehensible as possible?
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Shinguards
(@Vojhoc) reported
@bhumipatel8858 @Fidomobile Fido sucks, they love to increase their prices no matter what your contract says.
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Hossein Rahimi
(@Hossein58275006) reported
@Fidomobile Thanks to Fido for this action, but apparently, you still calculate the calls to Iran in the bills, and that's why my phone has been blocked for two days, and unfortunately, I've been stuck on the customer service department's phone line for hours. Leave a direct number to solve.
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Bhumi
(@bhumipatel8858) reported
@Fidomobile such a worst customer service provider i have ever come across #ontariocanada
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amirancan
(@amirancan) reported
@Fidomobile Hi Fido, after calling a number in Iran, I received a text from fido that "Your account is nearing its credit limit"! If it is free, why are you sending this text to your customer?!
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priyanka
(@priyankack08) reported
@Fidomobile @FidoSolutions You need to be bit considerate on student's situation. Since, we are not capable of paying so heavy cost 😔 . Thanks for so disappointing experience. I will be exiting this service immediately after the end bill.
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priyanka
(@priyankack08) reported
@Fidomobile Hi, I really need urgent support from the Fido team. I am a student from India, brought sim on 4th Sept and paid 1st-month bill. The New Oct 5th invoice shows a $101 amount which is surprising, I checked the bill I got charged $48 extra with additional call charges.
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priyanka
(@priyankack08) reported
@Fidomobile I need help removing the Fido connection. From day 1 I have been cheated. A girl who was selling a sim at the airport was assigned to a higher cost plan of $53 though I told her I need $45. It's not fair for students to pay a $101 phone bill for a month .
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harminator
(@harminator) reported
@Fidomobile It’s just ironic they are using the Fido network to scam Fido customers
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Behrad
(@Behrad90199862) reported
@Fidomobile @FidoSolutions Hi . I have a problem with my phone number. Can you help me please
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Josh Dehaas
(@JoshDehaas) reported
@_craigmcfarlane My other customer service nightmare was with Bell. Years of problems that ended with Bell telling me they’d send me a cheque that never came. Switched to @Fidomobile and have had flawless customer service going on a decade. You’d think these companies are all the same but no.
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Brigid Kane-Denis
(@bkanedenis) reported
@Fidomobile what kind of compensation will I be getting for having no internet since October 6th and service is still not back?
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Jojomojo
(@TheAliBoi1) reported
@Fidomobile I love how Fido does one thing right and makes their service better in one aspect and then goes right ahead to take 492 steps back that puts them way behind everyone else. I just need to speak to a human being, why do I gotta jump thru a million hoops?
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Siddharth Salkar
(@sidd200970) reported
@Fidomobile Your service sucks!, waiting more than hour just for addition of an apartment number and tower number on my address which your system can register in...
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Tanya J
(@traejw) reported
@Fidomobile how do I contact customer service via phone call without waiting in a chat for 45 min?
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slip for real
(@slipforreal) reported
@Fidomobile Hey I'm on hold right now for 17 minutes to cancel my service. What ******** are you doing?