Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Anna C
(@oncarruthers) reported
.@Fidomobile I’ve been on the phone for 2 hrs trying to fix my bill and get my correct credits. Help!
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Nikita Dadlani
(@nikitadadlani) reported
@Fidomobile I bought a mobile and ported to Fido on Dec 27. The phone did not show up until today on my account (I've following up every other day on calls). Now I got an email that it's added but it doesn't have the boxing day deal, neither does it reflect the downpayment. HELP!
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Jeivik Sutariya
(@JeivikS76) reported
@Fidomobile very slow internet speed in Kamloops, BC. What's the point of having "high speed" data in my plan.
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Mike Taylor
(@adventureinfly) reported
Friends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.
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Raphael Ison
(@ralphininja) reported
@Fidomobile Why can I not get consistent customer service when I call in? Is it just my luck?
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Mohit Samant
(@mohitsamant) reported
@Fidomobile Can you provide an update on the outage connected to case C172974887? I'm located in Mississauga, L5R 4E7 and I was told by the chat representative the outrage should be fixed soon.
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Angrycanadianlady
(@Angrycanadianl1) reported
@Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in
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Matthew Hamilton
(@ChocoLoco1991) reported
@Fidomobile Your internet service has been going out all week for 30mins to an hour at a time. What is going on??
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Jon... 🤔
(@UnidentifiedJC) reported
@Fidomobile beyond disappointed in your service lately… I’ve reached out to Fido 3 times In the past week to activate a service… how hard is it to make a SIM card available? Paying customer for years
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Khaled Saifullah
(@KhaledS46373757) reported
@Fidomobile Never won anything. I tried lots of time.
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aman640
(@aman6405) reported
Hey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.
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Rizul Sharma
(@coolrizul) reported
@Fidomobile Is your website displaying the right information, as in Iphone 12 pro now requires more down payment than Iphone 13 pro also Iphone 12 pro is now listed at higher price than Iphone 12 pro max, does it make sense?
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Manmeet
(@MsM_009) reported
@FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido
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Sheriff Oladimeji Alimi
(@sheriffalimi_) reported
I have been on the phone waiting for @Fidomobile customer support for over 2 hours now. What is with this wait time, do better @Fidomobile
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Kishore
(@kishore24nitw) reported
@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Customer care takes hours to respond and they create new issues instead of resolving. Please don’t take their services and avoid them at all possibilities. They are useless.
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Mehta Parth
(@parth_mehta_98) reported
@Fidomobile Fido is the worst operator to be with!!! It seems like fido doesn’t care about their customers anymore. Your customer service department should be improved.
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Jo
(@jobearie) reported
@Fidomobile data network is not working in my phone. Can this be affected by the power outage near my area in Coquitlam?
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Hads
(@Hadiyahh_) reported
@Fidomobile is honestly the worst with their customer service. If you're planning on choosing a mobile service and expect any sort of response or customer service when in need of help, pick any courier BUT Fido.
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Mehta Parth
(@parth_mehta_98) reported
@Fidomobile @FidoSolutions has became the worst service provider. They offered me a good deal for the phone after i port in with @FreedomMobile for the same but they don’t have time to implement the same offer even after a week. Customer service centre needs a lot of improvement
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Elliot🇧🇷🇨🇦
(@elliotmma1) reported
@FidoSolutions @Fidomobile I’d like to cancel my plan. I haven’t used it yet though..
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Swarandeep Singh
(@Swaran47) reported
@FidoSolutions @Fidomobile Such a pathetic service they have. I have been waiting for my home internet modem since November haven't received it yet. And when ever try to reach them they just keep transferring to other departments and i end up waiting for hours.
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Kishore
(@kishore24nitw) reported
@Fidomobile Fido is not resolving issues and trying to exploit customers. Especially students. Please don’t take their devices and fall for them.
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Vinica Mordani
(@mvinica) reported
@Fidomobile @FidoSolutions After being a loyal customer for 4+ years, was asked to pay $350 extra that I have been scammed for. Support team manager was rude, refused to solve the issue & was ok if I switch to another service provider. Did not expect this !! Goodbye forever!
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Ngoné 🇸🇳
(@Ngone08) reported
@Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤
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Raphael Ison
(@ralphininja) reported
@Fidomobile @FidoSolutions I would love to get in contact with someone to see if there is anything Fido can do for a long time customer who just got screwed by Fido’s customer service team
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Sarah Bartok
(@SarahBartok) reported
@JeffTeravainen @Fidomobile I direct tweeted for assistance at 7pm (as that’s an option). Told they were “experiencing higher than normal wait times” crap…and to expect over 3 hours wait. Finally heard back…15 HOURS later!!
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Angrycanadianlady
(@Angrycanadianl1) reported
Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned
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Ruben Cordero
(@rubenchini) reported
what is happening with @Fidomobile ? got tired of offering a good service?
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S
(@ubz_ab) reported
@Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance
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“a demon”
(@marcomonizz) reported
@Fidomobile plz help me idk where my phone is and I need it before I leave the province