Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	8 days ago
Deep River	Phone	8 days ago
Ottawa	E-mail	9 days ago
St. Catharines	E-mail	13 days ago
Vancouver	Internet	13 days ago
Toronto	Phone	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dorianbanks.eth (@dorianbanks) reported 2 minutes ago

  @raaul26 @Rogers @Fidomobile Down in Vancouver for a couple hours now.

• 
  Abu Anand (@abuanandhere) reported 3 minutes ago

  Most of us rely heavily on the home internet connection to work. This is causing huge confusion and inconvenience for multiple customers. Really frustrating experience. (2/2) #outage @FidoSolutions @Fidomobile @Rogers

• 
  Friends.666 (@friends_6_6_6) reported 5 minutes ago

  @Fidomobile you guys have the shittiest ******* mobile app ever made, and your contesta suck *** i never win anything and i check in daily im gonna be changing providers

• 
  Esmer Tyr (@EsmerTyr) reported 6 minutes ago

  @Fidomobile you agents keep lying to me and failing to resolve incorrect billing issues. I need an email point of contact of a someone who can actually help

• 
  Aaron Artindale (@AaronArtindale) reported 9 minutes ago

  @Fidomobile is there an outage in the Ottawa area?? I know alot of people including myself that are having issues making phone calls

• 
  Katie Granton (@katie_granton) reported 11 minutes ago

  @Fidomobile your call back option on the IVR is advising you to hold for the next representative after inputting the information for the call back. Can you fix this? It’s confusing.

• 
  Jeel Jivani (@jivani_zeel) reported 11 minutes ago

  @Fidomobile went back to India and there were incoming messages for code verifications that I wasn’t aware that I would get charged. Fido charged me $45. I did confirm with customer service agent when I signed my contract. The Cx agent is not helping at all. $45 is outrageous.

• 
  Yohanna Richard Alex (@YohannaAlex) reported 12 minutes ago

  @Fidomobile your services are highly pathetic we started off with the sales person saying you will be charged a service fee but it would be waived off in the bill now instead of having our bill as 51 CAD the bill is 117 CAD . Also no one answers your customer service calls

• 
  Dino Mani (@DinoMani2) reported 13 minutes ago from Toronto, Ontario

  @Fidomobile please improve your customer service support and representation. Extremely unsatisfactory services provided by your customer care services and representatives

• 
  Rose Watkins (@rosewatkins2015) reported 15 minutes ago

  @Fidomobile Why is it so impossible to get decent service from Fido? After an hour with an agent, he could not fix my problem because it was a "software problem or something." That was his answer to the problem. He refused my request to speak to a supervisor.

• 
  KF2020 (@KF20204) reported 18 minutes ago

  @Fidomobile I have been on the phone for four hours, been transferred to four operators and they just hung up on me and when I call back they say they are closed. The issue retains to my account being charged for a modem box which I had returned and also have the receipt

• 
  King 킹 (@KingBooTheThird) reported 20 minutes ago

  If you're not going to help people... Why do you work at a ******* SERVICE PROVIDER CALL CENTER @Fidomobile I've never dealt with more incompetent people while calling just to fix a bill discrepancy.

• 
  Victor Me (@mevictor123) reported 20 minutes ago

  @Fidomobile I've been waiting for a call back from your fraud department for a week. My account has been cancelled and I have no mobile phone to use please help! #disconnected

• 
  Noor (@Lightwhatever) reported 22 minutes ago

  @Fidomobile @FidoSolutions after waiting for my callback appointment all day i get to hold for over 20 mins then you hung up on me and i cant get anyone to ******* answer me. Yesterday i was on hold for over 2 hours and while speaking to someone finally i get hung up on #WTF

• 
  jd 💫 (@starseedjazzy) reported 23 minutes ago

  seriously @Fidomobile is the most trash service provider

• 
  K A S H I (@RogannJosh) reported 23 minutes ago

  @Fidomobile You network is down or what, calls are not going through

• 
  Abu Anand (@abuanandhere) reported 23 minutes ago

  @Fidomobile No/Spotty home internet since yesterday morning in Downtown Toronto. Fido customer service promised to fix it by 1 pm today. Nothing has changed so far. Multiple households affected. (1/2) #FidoDown @Rogers @FidoSolutions

• 
  Yochell🌐 (@Yochell2012) reported 26 minutes ago

  @Fidomobile Day2 and still no internet service to my home. And yes I already called customer service and spoke to Daniel and still no service.

• 
  Abu Anand (@abuanandhere) reported 29 minutes ago

  @FidoSolutions Just finished a chat with your tech support who ended the conversation abruptly saying there is no ETA on when the services will be restored. How are customers supposed to rely on your services? @Fidomobile @Rogers

• 
  CR Robson (@CatTouchThis) reported 35 minutes ago

  @Fidomobile The credit card is new, but valid. I called my bank to confirm and made a purchase during my chat with @Fidomobile to ensure it was working. I don't know what the issue is and the support agent has just decided to ignore me.

• 
  Ben Hardy (@benbjammin12) reported 46 minutes ago

  @Fidomobile Absolutely the worst customer service experience I’ve experienced. Hung up on after waiting on hold for 45 minutes because I went on hold to get the info to pay you guys. Definitely will be canceling my internet after this. Trash company with trash staff.

• 
  Dawn (@linesbylyons) reported 48 minutes ago

  @FidoSolutions Still nothing. Why doesn’t @Fidomobile care about this existing customer who has made multiple reach outs, has been told multiple different things, been disconnected multiple times, and still has no resolution?

• 
  Abhinav M (@abhinavmahajan_) reported 50 minutes ago

  @FidoSolutions @Fidomobile After a frustrating wait time on a refund I am tweeting hoping someone might act on it. I have a bill credit due to overpayment pending for Sep. Now, after waiting n numerous follow-ups I have given next date till 12 Dec. #fido #phone #COMPLAINT

• 
  M i r a (@Mirabelll91) reported 52 minutes ago

  @billmceachern @Fidomobile No quick response was made,I got recommended to @Jascods who was able to recover my account i strongly recommend his service

• 
  Carrie Sager (@SkrappywithaK) reported 56 minutes ago

  Hey @Fidomobile @FidoSolutions why has my internet service been so crappy lately??

• 
  Rahul Sharma (@raaul26) reported 57 minutes ago

  Is @Rogers @Fidomobile network down again??

• 
  mushyrome (@mushyrome) reported 57 minutes ago

  Hey @Fidomobile wtf am I paying for when it’s taking like 15mins to post a video to @instagram wtf is this shitt!!!

• 
  Ro (@ViciousAssyrian) reported 58 minutes ago

  .@Rogers You down? Can't make phone calls to friends with Rogers and @Fidomobile Cells. Only to Bell and Telus Cells.

• 
  KF2020 (@KF20204) reported 58 minutes ago

  @Fidomobile The modem was returned on Sept 7 and you guys lost it and charged me for it which I don't understand. I opened a case and it was declared that the modem was returned and case closed but my money has still not been returned please help I want my stolen money returned

• 
  Aaron Dyck (@Aaron_Dyck) reported 60 minutes ago

  @raaul26 @Rogers @Fidomobile I’m down in Sask….