Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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mike lee | 이형걸 | 李衡杰 |
(@mikeleeuno) reported
from
Ladner, British Columbia
.@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.
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Quincy
(@justcanadaTings) reported
@Fidomobile there is an app that suddenly stopped working with Fido. How can i get help?
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Hilary Lui
(@hilaryl95) reported
@Fidomobile I tried to sign in for Refer a Friend but every time I fill out my details and go to the next step the page reloads and the Captcha shows "ERROR for site owner: Invalid domain for site key". When will this be fixed?
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MAX
(@mrbuddles) reported
@FidoSolutions @Fidomobile Can you guys get rid of that callback feature? I need immediate assistance and it doesn’t help that I have to wait for someone to call me back.
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the disgraced toymachinesh
(@toymachinesh) reported
@Fidomobile my phone seems to be disconnected from the network, I can't get calls or text
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Amadeo Demchi
(@therealamadeou) reported
. @Fidomobile I am quitting you tomorrow in case it proceed as it proceeds. 2nd day in a row in new toronto neighbourhood there is fido home internet outage. You are not informing why it happens. I am working from home , you owe me money I lost cause of your negligence
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ProudToBeCdn 🇨🇦
(@NancyBurwell9) reported
Just a warning never buy a phone online from @Fidomobile. The support is non existent. Trying to send back, phone and it won’t even connect to the internet to delete my files. Worst $1,000 purchase I’ve ever made! Want ME to phone Apple to fix THEIR phone 🖕🖕
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Caroline Z
(@Carolin47891018) reported
My plan was changed without my permission of price..Customer support is having a hard time putting it back to the original plan.a real mess. @Fidomobile
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Mike
(@im_mjb) reported
@Fidomobile Last few days when I open the app it redirects me to a browser window and won't let me log in. My family, also on Fido, same issue.
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garysworldpodcast
(@garysworldpc) reported
@Fidomobile hey, do I have to call in to cancel my service? I'm not looking for you guys to do anything, I'm really past the point of wanting to continue with you as my service provider, I just need to know the cheapest way to cancel because you charge for everything now.
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teslainvernon
(@teslainvernon) reported
@zasa @Fidomobile Definitely never paying for roaming again now that esims are a thing.
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patchikiya
(@patchikiya) reported
@FidoSolutions What a disappointment to fill out the 3 forms that you required through Twitter. I was at the point of believing that @fidomobile will do something after this tweet. But of course, it was not the case. so far so bad... The @fidosolutions wants to deliver me to another department!
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patchikiya
(@patchikiya) reported
@FidoSolutions To look? Stephanie...6 months... a solution! @Fidomobile @FidoSolutions
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Amanda Molina
(@mericalinaa) reported
@Fidomobile hi! Living at Lakeshore and Cawthra in Mississauga and our internet isn’t working? Any ideas why? #fidointernet #fido #help
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prashant
(@prashant_01576) reported
@Fidomobile why are your customer service agents like Rajeev violent and aggressive in Brampton
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jujub
(@msjewlz29) reported
@Fidomobile do better! Your customer service has to improve. #educate
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Haroon Akram-Lodhi
(@AHAkramLodhi) reported
from
The Beaches, Ontario
@FidoSolutions has been quite useful in the past. Not today. 3 hours after first explaining my issue I am still saying the same thing! No help whatsoever, @Fidomobile
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David Wildfire
(@the_wildfire001) reported
@Fidomobile @FidoSolutions kindly find someone to make a proper working app. The design is bad, viewing my own information works horribly and putting money in my account isn’t working. Off to the store we go … again…
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Jitatman Singh
(@jitatman007) reported
Another work day, we are still experiencing internet dropouts..multiple calls with customer service and multiple tickets opened with @Fidomobile and @Rogers @RogersHelps..still no resolution.
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Leslie Ordal
(@GenCounsNews) reported
Canadians, I am seriously considering dropping @Fidomobile after four months of trying to get my phone upgraded with yet another "oh it's going to take the head office 10 more days to look at your request"-type delay... I know they're all bad but any recs?
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terrymatt
(@terrymathews6) reported
@Fidomobile brutal service! Bought a "Like new phone" arrived with only 85% battery health, 3 exchanges, 2 store visits, 5 calls, no resolution. Why can I be helped?????
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money badger
(@WestHyderabad) reported
@Fidomobile @FidoSolutions my home Internet issues have been never ending ….after endless calls I see the issue still persists and I don’t know what to do …feeling helpless and lost , all thanks to you
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Chintan Gujarati
(@chintan_guj) reported
from
Toronto, Ontario
@FidoSolutions @Fidomobile Good morning Fido. Could you please advise one simple thing? Why do you love to deliver poor services ? Is thz something you love to do consistently ? I think Candians stop using Fido. Don't ask my why. Plz check my dm. It's wise thing to as a company.
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marc mcpherson
(@marcmcpherson) reported
Looks like @Fidomobile has decided their service is so exceptional that it deserves a price hike. I tend to disagree. Who has the best rates going on 2 line plans with minimal/moderate data. @Bell or @TELUS?
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Rakesh Kakkar
(@RakeshKakkar) reported
@Fidomobile it's been three days askjack is failing you guys and so is your customer service team! #fido #askjack
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paras donda
(@parasdonda) reported
@CCTS_CPRST @Fidomobile literally cheating with customer by fido service provider i am student and they make 75$ charge in my bill but till no one resolve my concern.
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Paigezilla
(@Paigezillaz) reported
Why does @Fidomobile have the absolute WORST connection ever?!? It's like like playing telephone as a kid, but realizing you're efforts to fix the issues are futile, you're essentially the kid from "The Sixth Sense" and the CS don't actually exist, nor do you...
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Christina Njongwe
(@tina_edube) reported
@Fidomobile what's wrong with the app? When I click sign in, it keeps redirecting me to the browser, and once I put in my credentials, it crashes. This has been going on for about a week.
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Meaghan
(@megsd_23) reported
.@rogers/@Fidomobile: Oops our service is out for a full day. Our bad. Also Rogers/Fido: You now have to pay more for your plan so you can directly fund our upgrades and it doesn't have to come out of our billions in profits. 🙄
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Ron Haderlein
(@ron_haderlein) reported
Hi @Fidomobile and @FidoSolutions could please fix the fido app so I can get into it.