Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 02/20/2026 12:20

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (56%)

    Phone (56%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. TV (3%)

    TV (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton, Montréal and London.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaKitchener Phone
CanadaOttawa Total Blackout
CanadaRichmond Hill Internet
CanadaMississauga Internet
CanadaHamilton Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • _colink Colin Knowles (@_colink) reported

    .@fidomobile @fidosolutions Your website says 8GB/$52 (which is still pretty bad), but the best plan you'll give me, an existing customer, is 8GB/$55 - and I had to chat with CS to get it. Can you fix this without wasting more of my time?

  • darkumi87 Darkumi87 (@darkumi87) reported

    Is there an home internet outage @FidoSolutions @Fidomobile ? Every night for the past 8 months my internet stops working for approximately 20 minutes anywhere from 7pm to 10pm EST. This is getting tiresome

  • ItsLewisLADC Lewis (@ItsLewisLADC) reported

    @Rogers @Fidomobile @FidoSolutions my internet is down here at Mississauga area. Any updates what's happening?

  • laylaapx 𝓛 (@laylaapx) reported

    @Fidomobile can you guys hurry up and fix y’all home internet, been a whole day with out it

  • alizeh__ 🧚🏽‍♀️ (@alizeh__) reported

    @FidoSolutions @Fidomobile just closed my account after being a customer for almost a decade. Scamming & stealing from clients is not the way to do business

  • Rickycranium69 Richard Cranium (@Rickycranium69) reported

    @FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.

  • coolshy Jess (@coolshy) reported

    @Fidomobile is something wrong with your internet service?? mine is down

  • HermainKazmi Hermain Kazmi (@HermainKazmi) reported

    @FidoSolutions my home internet in downtown Toronto is down for the past 3 hours! Please look in to this matter.. i have restated my router a few times @Fidomobile

  • roublegogna Rouble Gogna (@roublegogna) reported

    @Fidomobile Very Bad service from Fido. On Jan 5th, 2022. My sister's account was cancelled without my consent. Is it normal in Fido customer service to play with customer's accounts without their consent ?

  • VickiCostello VickiLouise (@VickiCostello) reported

    @FreedomMobile with them 5 years and i went back to my home country for a visit and didn’t even use my data or make any calls and they are charging me 169 dollars for receiving calls. Anyone recommend a better network? @Fidomobile

  • DrKrishanyadav Krishna (@DrKrishanyadav) reported

    @Fidomobile Hi I am a fido customer from Vancouver. I have come to India on Vacations. I want to temporarily suspend my account and does not want to use roaming services. Please guide. Thanks

  • DustinJComedy Piemanthe3rd (@DustinJComedy) reported

    @Fidomobile is a great company if you ever want your phone to break, them to take a month to repair it, and then they send back a still broken phone. Oh and their customer support will just stop responding eventually. That's the @FidoSolutions guarantee!

  • alizeh__ 🧚🏽‍♀️ (@alizeh__) reported

    i am beyond horrified by the customer service i just received from @Fidomobile. Absolutely disgusting. This company has no integrity and no one working there knows how to treat another human being

  • jodellefsdj Jodelle De Jesus (@jodellefsdj) reported

    Especially confusing as they noted, supposedly, that we work from home and need the internet. Wtf @Fidomobile

  • SheenaMahmood Sheena Mahmood (@SheenaMahmood) reported

    @Fidomobile My mobile internet is not working. Can you help me?

  • Bunadee Alethia Bundy (@Bunadee) reported

    @Fidomobile Is COVID and WFH the reason your service turn into complete garbage???

  • meowtek MeowTek (@meowtek) reported

    .@Fidomobile I’ve had another roaming issue where roaming automatically activated even though cellular data was turned off and I didn’t call/text anyone. Now I’m 100% certain this occurred previously. It was at the same location. Should I DM to get this resolved?

  • TinaLuvy SomewhereFarAway|°• (@TinaLuvy) reported

    @Fidomobile is it my phone or something is wrong with the service . I keep receiving the same message over and over again for the past 3h.

  • cartfullofcats 🙀🛸 (@cartfullofcats) reported

    Trying to figure out if @Fidomobile is garbage or if the Pixel 6 is garbage 🤔 Texts/pictures constantly fail to send, there's one phone number I literally can't call because it just won't dial the number. I'm ready to just get rid of both.

  • HarajukuHUNNAY Khrishelle (@HarajukuHUNNAY) reported

    @Fidomobile is the actual worst provider ever. Everyone I call them i left more frustrated. They fail to resolve issues and don’t uphold any quality of professionalism 😡😡😡

  • mayank260287 Mayank Singhal (@mayank260287) reported

    @Fidomobile @FidoSolutions : Worst customer service from Fido, booked a technician one week back no one arrived, internet continuously problematic. Pls help.

  • PariharNiraj Niraj Singh Parihar (@PariharNiraj) reported

    @Fidomobile Just to update so that everyone has global visibility. Instead of giving solution I am being offered same services with additional Cost. Regret my decision moving to FIDO. I quit!!

  • michaellautman Michael Lautman (@michaellautman) reported

    @Fidomobile can you help me out? My home internet provider is down, and there are five of us working/schooling from home today and it's killing my data plan!

  • DanDanTheTool Dan Martin (@DanDanTheTool) reported

    Would like to give a special shout-out to the *********** over at @Fidomobile for shutting down my phone ON MY BIRTHDAY. Slipped my mind and they gave me no warning, no emails updates. Just boom, off. FFS that's a classless move.

  • snoopy_ronaldo RonaldoSnoopy (@snoopy_ronaldo) reported

    @Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!

  • nikhil22_n Nikhil N (@nikhil22_n) reported

    @Fidomobile I keep losing signal every now and then! Located in London, Ontario. Every once in a while, the signal disappears. Restarted the phone, reset the phone, even tried reinserting the SIM card, everything! Helpline number has wait time of 1+ hour.

  • jodellefsdj Jodelle De Jesus (@jodellefsdj) reported

    Scheduled a @FidoSolutions @Fidomobile tech to come replace our broken modem. Waited night & day. Tech came in the evening without a modem. Wtf is the point of troubleshooting w/ the specialist & reporting we don't have a modem only for tech to come not knowing we need a modem?

  • vanpatsow vanpatsow 🇨🇦 (@vanpatsow) reported

    @Fidomobile Worst customer service ever

  • Qasimrz Qasim (@Qasimrz) reported

    @Fidomobile @FidoSolutions worst customer service

  • TuJadili IrenesConcierge #TuJadili (@TuJadili) reported

    @Fidomobile Hi. I'd like help with my phone plan.