Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (29%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tirth Dave
(@TirthDave10) reported
@Fidomobile @FidoSolutions got charged for international roaming for 8-9 days incorrectly. No support from customer care. Either solve this problem or let know how to close Fido account. #badcustomerservice #overcharged
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Dawn
(@linesbylyons) reported
@FidoSolutions @Fidomobile It was someone else from Fido who began the PM conversation a month ago to try to get help that still has not been received. I appreciate that now is a busy time but this started in October so there’s no excuse for the fact this customer is still waiting.
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Sahaj Gupta
(@SahajGupta25) reported
@Fidomobile you guys can't harass your customers like this if you guys don't solve my problem i am going to change my connection and to the people who i have refered to @Fidomobile i will make their connection too
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Nitansh Sharma
(@Nitanshsharma) reported
@Fidomobile the most pathetic connection of Canada. Customer care doesn’t answer the phone. Just keep sending unnecessary bills. Trust me don’t go with Fido or parent companies. #canada #telecommunications
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Ribbiliy
(@ribbiliy5) reported
@Fidomobile @FidoSolutions Any alert about Fido extra fees customers pay right left and center. The $50 service charge for walking out of family plan, another $50 fees transfer of responsibility (what ?!), $50 fees for setting wireless account. All that just to have your own line instead of family plan
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Parth rajvi
(@parthrajvi) reported
@Fidomobile requested so many times Twitter DM and try to reach out no one picked up the call always on the hold.are you going to resolve the issue or not?
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Andres Flores
(@Andry10q) reported
@Fidomobile.. trying to reach you for more than one week, your in-person customer service is the worst, couldn't help me at all with one simple request. The "deal" you offered from 3 months ago still doesn't work. Planning on changing to a better provider. Thanks!
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CassandraMarie
(@CxoxMarie) reported
@n0_usernme @Fidomobile @FidoSolutions No I don’t I only have the xs max so it’s been a while since I upgraded lol as long as my phone works then I really don’t care to jump into the trending model but I wanted to treat my self to a new one lol
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Aly
(@AlySerendipity) reported
from
South Glengarry, Ontario
@FidoSolutions @Fidomobile I see the app/website are both down - any chance you have an ETA on when this will be back? :)
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Emilee Zamec
(@zamzam_77) reported
@Fidomobile no wifi in five days and 3 of your agents have not been able to help me. Please explain
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Jummy
(@goodnaijagirl) reported
@Fidomobile I never left: been with @Fidomobile since 2002 when they were Microcell Solutions!
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Sahaj Gupta
(@SahajGupta25) reported
@FidoSolutions do something i am unable to leave my home without internet connection because i rely on Google maps. Please do something i have to go out for a meeting and i am stuck. @Fidomobile I'll change my connection if this problem doesn't gets fixed
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Meraj Alam 🇮🇳🇨🇦
(@merajalam2006) reported
@doginthehair @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile
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Mindy.
(@Da_HomeGirl) reported
Ohh @Fidomobile @FidoSolutions It’s always a joy to call and receive no customer support 🫠
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SabahatMS
(@SabahatMS) reported
@Fidomobile Hello, Is Fida Mobile's internet down?
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Jummy
(@goodnaijagirl) reported
I’m back to being a happy @Fidomobile customer, now that I’ll be paying 2/3 of what I was previously paying for my monthly plan!
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Ribbiliy
(@ribbiliy5) reported
@ehsanbutt @Fidomobile It is way worst than that. Fido extra fees appear in you invoice out of blue: $50 charge fees for walking out of family plan, $50 service charge for transfer of responsibility $50 service charge for setting wireless account All that to switch to your own account. Profit pile up
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Dawn
(@linesbylyons) reported
@FidoSolutions . Which she’s been told for the past two months. Is this a reasonable wait time? I don’t know why you or @Fidomobile think this is acceptable customer “service.” She has been a loyal customer for many years but your lack of concern to assist her will make her look elsewhere.
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Sahaj Gupta
(@SahajGupta25) reported
My account got suspended even after making all the payments on time i am unable to contact my family and i am suffering problem to use google maps because internet is also shut down by @Fidomobile i have also made a call at @FidoSolutions but they are not picking up
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Manish Reddy Kotha
(@ManishReddyKot1) reported
Why is @Fidomobile such a scam?? You give $5 off offers and keep charging hundreds of dollars without us knowing.Worst job. Account# 921051199. Talked with manager 'Juan'. He can do nothing in this.
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Meraj Alam 🇮🇳🇨🇦
(@merajalam2006) reported
from
Mississauga, Ontario
@Ekniran01760152 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile
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Sibaditya Maiti
(@sibaditya) reported
@Fidomobile @FidoSolutions For my account number 917880214 I have been charged for full month where as I disconnected on 22nd Nov. Please help to refund the extra amount charged on my credit card.
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Being Human
(@AKBeingHumanTO) reported
@FidoSolutions @Fidomobile you have also disabled the raise a concern form option. Absolute no way to reach customer care via phone or twitter. Over a month of painful customer service experience. No listeners !! @CRTCeng
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A missmaff
(@alexanissimoff) reported
from
London, Ontario
@Fidomobile In all seriousness you guys had a bunch of cars on my street yesterday trying to fix it it didn’t work my Internet goes out every 20 minutes sometimes I get a couple hours but it’s been like this for months and no one‘s done anything..You take my money though
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FixarMovies
(@FixarMovies) reported
@Fidomobile Labelling Spam calls does nothing to help the issue. Declining calls just fills your Voicemail inbox which is already ridiculously limited so you can nickel and dime customers with Voicemail expansion options. Are you tracking these Spam calls?
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Subhajit Sinha
(@sinha_subhajit1) reported
@Fidomobile Your customer care is just tossing calls with other departments and saying things are slow, wait a minute and then put on hold hoping the caller would terminate. I was in line 1:30 hr before they disconnect only to say hello and confirm identity.
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Meraj Alam 🇮🇳🇨🇦
(@merajalam2006) reported
from
Mississauga, Ontario
@kriss19781 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile
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Meraj Alam 🇮🇳🇨🇦
(@merajalam2006) reported
from
Mississauga, Ontario
@neelshah85 @Fidomobile Quit @Fidomobile service immediately go to chater freedom vergin mobile
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Rahul Rawat
(@BeingRahulRawat) reported
@Fidomobile worst customer service. I have 2 years of relationship with multiple lines but still customer service has no solution to my problem. Either your team only apologises for disconnects the line while talking/chatting. Time to switch to another provider.
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Deborah Ancel
(@DeborahAncel) reported
@Fidomobile Your attempt to correct my contract has gotten me a charge for $112 for one day of service. No one can fix this? It was supposed to be $1.50!