Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (50%)
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Internet (39%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Kitchener, Kingston, Mississauga, Aylmer, Vancouver, Burlington, Burnaby, Surrey, Brantford, Dawson Creek, Edmonton, Kelowna, Coquitlam and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Kitchener |
Internet | |
| Kingston |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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MUKESH DHATWALIA
(@impeccable_soul) reported
@Fidomobile @FidoSolutions This is not how you a treat a customer who has been with you for more than seven years. Please take ownership and fix the issue. Please be courteous of other people time. Shouldn’t be my job to chase you and your team to fix an issue caused by you
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Anthony Krusinckas
(@krusinckas) reported
@Fidomobile no response? I need some assistance with this matter. Customer service?
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Fully Vaccinated! Cally Specht
(@cally_specht) reported
@FidoSolutions @Fidomobile The credit on my August bill was a joke. Got a credit of a whopping 14.00. If that was 5 days worth of credit it was an insult especially to someone who is on Disability! Thanks! Not happy and if I had had an emergency I could not phone 911 or anyone for help. Diabetic here!
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Fit Latina🇧🇷
(@fitlatina_) reported
@Fidomobile why do you keep suspending my partner’s account? He has called customer service multiple times, they said they have fixed it but he again he cannot log into the app because it’s been suspended. For what ?!
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MUKESH DHATWALIA
(@impeccable_soul) reported
@Fidomobile you have the worst customer service I have interacted it. Worst company to deal with. I have been chasing you guys for past one month to fix a issue that you are responsible for. Your fraud team doesn’t get back. Your customer agents don’t know what to do #fido
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Ankur Sharma
(@ankursharma1602) reported
@Fidomobile hey Fraudo! I ordered a device on 30th July and still haven't received it. Every time I try contacting customer care I'm asked to wait. Haven't seen a more lousy enterprise ever. What's up?
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Belle
(@tevalepepino) reported
I love when @FidoSolutions @Fidomobile goes down I lose my ENTIRE DAY OF WORK AGAIN!!!! :)
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The Battle Professor
(@BattleProfessor) reported
Yo! @Fidomobile @FidoSolutions! All of these 604-338-XXXX spammers seem to be not only spam calling us Fido customers but they originated on your network... aka you are letting them spam call all of us...
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Ahmed Matti
(@AhmedMatti1) reported
@Fidomobile My data isn’t working are services down?
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Jeff Meier (AZ + Pfizer1 + Pfizer2 + Omicron)
(@meier_j) reported
@Fidomobile Did an update today on my Samsung phone and now cannot call or txt or connect to a mobile network. Been waiting for tech support chat for over an hour. Cannot tell if there is still chat support available tonight or if it is out of hours as there is no updates on eta
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harkirt singh
(@harrywriter7) reported
It’s been 6 months using @Fidomobile and they still send me the extra bill charges and whenever i try to call them they put me on hold or disconnect the call. What kind service is this @Fidomobile . I think they don’t care to provide any after sale service to customers.
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Dee
(@thepardesigirl) reported
@Fidomobile I had been referred by a friend to use Fido when I had just emigrated to Canada. It's been 4 months to that day and neither I nor my friend have received our reward. We have contacted customer service and written several mails. Please help!
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Eric
(@Wr0ngday) reported
@fidomobile never had such a ****** experience trying to buy à phone than with you. 2 days, 4 hours driving, 3 hours with dumbasses, 2 hours on the phone witb fido fraud line and yet you ******** cant sell me a damn phone
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Kapil Maggo
(@Kapilmaggo) reported
You really need to do better on your customer service.. extremely disappointed. Can’t speak to a rep for 2 hrs either online or over the phone! Can somebody get connected ? @Fidomobile
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Madan K Suwal
(@madanksuwal) reported
@Fidomobile is it only me feeling poor network quality and reduced internet speed since the last few days?
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HS
(@h3rtasays) reported
@Fidomobile --- TELL ME HOW YOU CAN OFFER A DEAL TO SOME CUSTOMERS BUT NOT TO OTHERS! 35G FOR $45. GET INTO CONTACT WITH ME ABOUT YOUR HORRIBLE CUSTOMER SERVICE!!!!
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MUKESH DHATWALIA
(@impeccable_soul) reported
Your customer agent gives me an extension for an employee that hasn’t been working with Fido since July29th. I have been constantly asked to get in touch with a person who doesn’t even work for you. Your agents mock by saying ‘It has only been seven business days’ @Fidomobile
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Eric Wilson
(@ericwilson_112) reported
@Fidomobile can any of you guys figure out why data is so slow in the area of downtown Niagara Falls…?
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Alex Tipaldos
(@kellergraham) reported
My @Fidomobile suddenly displayed No Sim Card Installed. After a hard reboot, network now shows @RogersHelps ?!
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James Higgins
(@JamesHi58235978) reported
@FidoSolutions @Fidomobile why was there a credit check done on me without my permission from Fido? My credit score went down 21 points due to this unauthorized credit check. Iv called and was cut off while waiting for and answer.
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rimit parekh
(@rimitparekh) reported
@Fidomobile Worst customer service and they over charged me for no fault of mine I had 40 dollar plan with 10gb data and 1000 international calling On aug 14 i upgraded my device to iphone 13 for which my plan was switched to 45 dollar plan for 25 gb and my 1000 min went away
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Amitabha
(@amitabh2014) reported
@Fidomobile is such an unprofessional company that despite the fact a Case No. was created by them, they don't provide an update, no communication and customer service is totally useless. I guess the culture comes from @Rogers; we all know @RogersHelps when Canada was shut down
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Abhimanyu Gulati..
(@Abhimanyu1006) reported
@Fidomobile Got $6 dollar credit on my bill for the July 08 outage. Is this a joke ?
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Anthony Krusinckas
(@krusinckas) reported
@Fidomobile 1/2 my wife recently did an upgrade for a new. She did it through the #fido app and mistakenly did it on my number. I had already gotten a phone. Now #Fido thinks I upgraded again. I've informed them of the mistake but no luck. No customer service period. #Bigtelecom
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MUKESH DHATWALIA
(@impeccable_soul) reported
@Fidomobile #takeresponsibility #worstcustomerexperience I am still waiting for the case to be resolved that has been ongoing for more than a month. Last month your team told me that the issue is resolved yet I got an incorrect bill this month, and I am chasing you guys again
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Michele Touchette
(@MTWestCoast) reported
@Fidomobile your "new callback feature" does not work. I tried 5 times and never got a text with a link. It is impossible to get in touch with an agent. This is completely and utterly unacceptable.
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Anthony Krusinckas
(@krusinckas) reported
@FidoSolutions @Fidomobile I just want others to be aware of their poor customer service and lack of understanding. My other children were going to get phones for their lines. No chance now! Guess it's just best to take my business elsewhere. #bigtelecom #crtc
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Colin Bain
(@cocobiskits) reported
@Fidomobile using roaming in US. Calls do not go through to US or Can. Tried in Texas FL and NC. Did all on help. So frustrating
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Anthony Krusinckas
(@krusinckas) reported
@Fidomobile my wife got a new phone. she did the upgrade through the fido app, she did not realize she should have done it on her number. This has a problem because now they think I upgraded when I didn't and my bill now includes the full cost of the phone I had for my line.
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Phil
(@TW_S3270) reported
For those in #Canada who are on @Fidomobile, who suffered due to there 'outage' in July. The company wont listen to your complains, they will lie to you, and then ignore you. Go to the CRTC, get a lawyer - make an example from them. #fido