Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (27%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Terrace, London, Aberdeen, Vancouver, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Terrace |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Saturno
(@Tsat75) reported
@Fidomobile Is there an Internet outage in the Ottawa area?
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TD◇44~30
(@tami_d44) reported
@FidoSolutions @Fidomobile a friend is trying to reach you ALL day with no succes - your customer service number has very long holds that abruptly end - your virtual assistant Ask Jack also terminated sessions - no response through e-mail This is bad customer service Fido
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Jaspreet Randhawa
(@jassicheema86) reported
@Fidomobile Hi Fido , I found out something interesting today when I called fido . I have been with Fido since 2012 and from then until now I have never gotten a promo or cheap deal or any rye of offer that would benefit me. I am been such a loyal customer. Not too happy - jas
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HS
(@HemanIsHere) reported
Does @Fidomobile have any interest in correcting billing errors which their team caused or is CCTS my only option at this point? Spent 3 hours on the call with a super kind rep who agreed on the error but the support team won’t help!
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Adithya Vyas
(@Vyas_Adithya) reported
@Fidomobile Started receiving ~2k scam calls/day. Called service centre : No help. Now you slap me with a 3k bill and put me through long holds. When asked for why am I charged 3k, you say pay now and we'll tell later. #extortion #consumer_rights @ONconsumer
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Roxanne Todish
(@RoxanneTodish) reported
@Fidomobile you have the worst customer care of any mobile company out there! Your reps do not care about their clients at all. My contract expired and I just wanted to upgrade my phone and the treatment I received was just awful. What ever happened to CUSTOMER CARE?
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Bankye mmɔre
(@MmBankye) reported
In whatever you do in life don't ever take loan from Fido Ghana they are thieves in disguise thier interest rate is stupid don't fall victim to their scam don't say I didn't warn you @Fidomobile moy3 akromfoc
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CANMNTFAN
(@canmntfan) reported
for anyone that is living in the burnaby BC area and is either a @Fidomobile or Rogers customer or looking to become one do not whatsoever go to the Brentwood Mall location.These guys leak out your personal info by sending contracts to the wrong email without checking with you.
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RadsN.🌙
(@gemz_oxo) reported
@Fidomobile So not only are you guys going to add on unnecessary charges on my bill. You guys are going to have me on hold for 19mins just to hang up. Yea I’m ready to switch providers, cause I’ve had it!!
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PW McCallum Roofing
(@PWMcCallum) reported
@Fidomobile this is the worst company. When I’ve tried to cancel phone service. They hang up and avoid my calls #scam
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urgensangye
(@bhoetuk) reported
@FidoSolutions @Fidomobile - my $30 a month plan and instead I get charged $96. Called the rep but I was told, it’s a known billing issue. I was told I’d get a email stating it’s been fixed but haven’t received any emails and it’s been more than a week. Very disappointed with Fido!!
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Garrick Pereira
(@garrickpereira) reported
@Fidomobile finally said yes to a win back deal after two years, got my first bill, received a single credit for a month rather than 2 months, feels like a complete scam. Please fix how your billing works or be more clear to customers so that we at least say no.
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corporatejohn
(@corporatemayor) reported
@Fidomobile thirty-two years as a fido customer coming to an end. To expensive and no deals. I hear public mobile is more reliable and much cheaper.
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anoliso
(@nenanotz_) reported
Is there a Fido outage on St Clair west?? @Fidomobile
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rudedachshund
(@rudedachshund) reported
@Fidomobile Hi @Fidomobile that wasn’t a compliment you guys suck so bad that after 20 years I’m leaving Fido
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Lexi Lyfe
(@KweenLexiLyfe) reported
@Fidomobile I’m trying to call out and it keeps saying called failed us there a service issue?
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Carey Bolam
(@CareyBolam) reported
@Fidomobile Why are you willing to lose a customer over less than $150
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O
(@neesh_diary) reported
So disappointed in @Fidomobile service. I was on hold for 40 mins and as soon as I get in contact with a worker I get cut off. I really hope someone can get back to me Because I don’t want to wait on hold for so long again
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Amyn Batliwalla
(@AmynInsurance) reported
@Fidomobile ... the worst customer service in the telecommunications arena. Advised to wait MINIMUM 45 mins to speak to a manager for an error FIDO BILLING made... Why not just take my number and call me back...😡😡😡
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Jaskirat Dhindsa
(@JaskiratDhindsa) reported
@FidoSolutions @Fidomobile and get this, now, 6 almost 7 months later, because my contract expired and I renewed it, they say I no longer get the credit (that they didn’t give me for 6 months). Y’all blaming me cause my damn contract ran out waiting for you guys to contact me??
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gagan gangwal
(@gagangangwal1) reported
@Fidomobile incorrect roaming charges on account for services not used. Manager not able to help. You guys charge false amount
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Ankkit O Aggarwal
(@ankkitoaggarwal) reported
@Fidomobile the utmost shittiest company to deal with coz of their own security lapse and no control they can make the customer life hell.
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Dr. Tania Guha
(@DrTaniaGuha1) reported
@Fidomobile I am a fido prepaid customer for last 1+ year. I took this connection with iPhone 12 mini. The contract is till 22 nov 2023. Currently I’m in India and not using Fido roaming. Can you please pause the service for a while, until I return back to Canada?
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Jaskirat Dhindsa
(@JaskiratDhindsa) reported
@FidoSolutions @Fidomobile your customer service is a joke. I referred someone in July 22, & it’s Jan23 & your team is has been giving me the run around. How silly do you sound withholding a $50 credit for 6+ months. Customer of 15 years and y’all counting pennies. Do better 🙄
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Blair
(@BlairScarlett) reported
Love when I call @Rogers for a billing issue, spend 33 minutes on hold and explaining the issue, they tell me this is beyond the scope of their authority and transfer me to @Fidomobile
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Dr. Tania Guha
(@DrTaniaGuha1) reported
@Fidomobile can I continue to pay the remaining amount of my iPhone while not paying the monthly bill for the mobile connection? I also don’t want to loose the number, that’s why I am requesting you to pause the service for a while
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JZ
(@clairezhao92) reported
@Fidomobile is wifi not working now? I’m in midtown Toronto @Rogers
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FP
(@FreshPriiincess) reported
Outages and service interruptions every other day. Reduce the monthly bills oh @Fidomobile
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rudedachshund
(@rudedachshund) reported
@Fidomobile Stéphane, you could pay me to be a @Fidomobile customer and it wouldn’t be sufficient to retain me
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Muskan
(@Muskan49598586) reported
@FidoSolutions I am not getting a solution. @Fidomobile you are charging me $24 for sending a whatsapp text and receiving a call from my child's school. Fair enough???? I requested the customer support to waive it and they said if it's just that little usage they will consider it to waive it.