Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (60%)
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Internet (27%)
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Total Blackout (7%)
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E-mail (3%)
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Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Shane Sutton
(@gonzoswift) reported
@Fidomobile i have no cell service do you have an issue with your system?
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C₳RD₳NI₳N
(@Satstacker5) reported
@Fidomobile Have you guys still not addressed your systems being down? Your phones not working? some of us rely on this for business ( Yes stupid decision i know)
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💋
(@Tnmxy1Tnmxy) reported
@Fidomobile @FidoSolutions any updates with the blackout ???
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Amrinder Singh
(@ThisIsAmrinder) reported
@Fidomobile Outage in Brampton area... not able to make / receive calls
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Black Lives Matter
(@ChiniImaan) reported
@Fidomobile no data service of call service in vancouver!? Seriously?
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Raian
(@Raian93) reported
So is @Fidomobile and @Rogers network still down? Can’t make calls/access LTE with any of my devices?
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ಕಾರ್ತಿಕ್ ದೂಡ್ಡಬಳ್ಳಾಪುರ
(@dkart34) reported
@Fidomobile what's up with the network? Hope it will be fixed soon
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Zav
(@thezavv) reported
@Fidomobile service has been down for 30mins now, can't make calls, can't receive texts or calls or mobile data
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SquibCakes
(@CakesSquib) reported
@Fidomobile @LidoPimienta @WitchProphet Fido is down all over Quebec since early this morning, any update on this?
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forget about it
(@YYunjie) reported
@judes1487 @Fidomobile Same here, still not working now. What a frustrating way to start Monday smh!!!!!
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C₳RD₳NI₳N
(@Satstacker5) reported
@Fidomobile @divaqueen94 why don't you look into the phone system being down? No calls!?!
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timelapse
(@timelapse001) reported
@GlobalNational Main questions are i) What’s the cause of this outage? ii) How long more will it take them to fix it?! It’s like a huge secret as non of those companies are willing to say anything! @Rogers @Fidomobile
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Wanderer
(@_010_) reported
@Fidomobile @LidoPimienta @WitchProphet Why is your network down today? Fix it
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Keith Watts
(@keithwattsradio) reported
from
Welland, Ontario
@Fidomobile any word on when service will be returned? I'm an essential worker on call who needs phone service ASAP.
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KHNG 👑
(@whatupkhng) reported
What's happening with our phone service? Get it together... @Fidomobile @Rogers
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KevinDFZ
(@KevinDFZ) reported
@FidoSolutions Not only has there not been service for hours, your customer service is a complete joke. Online chat = "sorry unavailable right now". Call in = "due to unforeseen circumstances unable to take call" and I get dropped. Really? @Fidomobile @FidoSolutions
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Vegetable Lasagna
(@too0ldForThis) reported
Oh no big deal, just waiting for that all-important call from UHN to make my vaccination appointment and I don’t have cell service 🤷🏼 thanks, @Fidomobile
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🍒
(@coveredinlacey) reported
@EsBeeEf @Fidomobile Yup. Both my cellphones are down.
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Me
(@Me25252) reported
@Fidomobile -why can’t I text? Why can’t I call? Why aren’t you answering your phones? Thank goodness I have a landline with another company. I’m in London and you say I have no outage. YES I DO!
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Ali Elnowehy
(@AliTriple6ix) reported
@GwapogiTalaga @Fidomobile Wow never seen such an entitled brat. Everyone pays lots of money for their service, no need to be such a brat about it... **** happens lmao
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$a$ha grey
(@tnzbnd) reported
@Fidomobile @FidoSolutions GET YOUR **** TOGETHER!!!!! WE BETTER GET COMPENSATION FOR THIS SINCE Y’ALL SO QUICK TO CHARGE ME LATE FEES FOR PAYING WELL BEFORE TIME. #SNAKES
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вяυησ 🇨🇦
(@1BGallucci) reported
Are you guys down for cellular @Fidomobile
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Mzz Mara
(@MzMaraO) reported
Hey yo @Fidomobile !! What’s going on with the service?!!? I haven’t been able to call out all morning unless I’m on my wifi!!!
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allanwei
(@allanwei5) reported
@Fidomobile fido service down, toronto, markham
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default profile picture
(@mcnuggetsause1) reported
@Rogers @Fidomobile i have cell service back but no lte
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Gary Zee
(@gaz2002) reported
from
Middlesex Centre, Ontario
Hey @Fidomobile I’ve been on hold close to an hour to resolve my flaky phone network issue and have to be serenaded with your awful top 40 playlist while waiting. Have been a customer since 2003 - when are you going to pickup my call?! What lousy customer service!
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Sean O'Keeffe
(@7c7ff8d058224fb) reported
@Fidomobile Hey Fido, I like how when service is down you disable access to Fido answers and the helpline. Terrible service getting worse.
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Geronimo Zaballa
(@ZaballaGeronimo) reported
@Fidomobile why my lte not working?
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Well, it's cow year now.
(@DecaireRobert) reported
Why isn't @Fidomobile saying anything about the fact that their network is down, apparently across a wide area? There are hundreds of complaints on Twitter since this morning. This is not acceptable.
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Em
(@Em56099077) reported
@7c7ff8d058224fb @Fidomobile I used my friends phone to call the helpline and it said “cannot take your call now.” I know **** happens, but this has been going on for at LEAST 5 hours now.