Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 10 days ago |
|
Deep River
|
Phone | 10 days ago |
|
Ottawa
|
11 days ago | |
|
St. Catharines
|
14 days ago | |
|
Vancouver
|
Internet | 15 days ago |
|
Toronto
|
Phone | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Erin Anderson Carr (@ErinCar70461141) reportedI’ve set up 2 callbacks with Fido Mobile- and ZERO callbacks have come! I’m organizing my work day and waiting on a call that never arrives… anyone else have this issue? @Fidomobile @CTVVancouver @GlobalBC
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priyanka (@priyankack08) reported@Fidomobile @FidoSolutions You need to be bit considerate on student's situation. Since, we are not capable of paying so heavy cost 😔 . Thanks for so disappointing experience. I will be exiting this service immediately after the end bill.
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Shinguards (@Vojhoc) reported@Fidomobile @FidoSolutions @Rogers why is it that when I asked to be called by somebody in charge, some extremely rude fast-talker called me and tried to make the call as quick and incomprehensible as possible?
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Kim Parkes (@ParkesKimL) reported@Fidomobile why would I get sent a text for 5 gigs of data only to have no such offer show up in my account and then after talking with an agent for an hour being told maybe try going into a store that they can’t help me. Not impressed.
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Tracy A. Simmons ☘️🌼☕️❤️ (@DaisyTracy) reported@Fidomobile Your “add an extra 5 hours of data” program is BS. It doesn’t work and you ALWAYS get an error “please connect to the Fido Network” 25 times I’ve tried.
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Linda Richardson (@LindaRi14254990) reported@Fidomobile stop calling me. You woke me up at 3:30am. Stop calling me with your stupid Chinese talk.
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Bhumi (@bhumipatel8858) reported@Fidomobile such a worst customer service provider i have ever come across #ontariocanada
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TEA TIME (@chai_saga) reported@Fidomobile - Unable to contact to customer care as bot is always disconnecting asking to check with fido chat support. i was told i ll be contacted in 48 hours snd it has been 4 days without a call back.
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priyanka (@priyankack08) reported@Fidomobile I need help removing the Fido connection. From day 1 I have been cheated. A girl who was selling a sim at the airport was assigned to a higher cost plan of $53 though I told her I need $45. It's not fair for students to pay a $101 phone bill for a month .
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Mohammed Shakeel Sayani (@mshakeelsayani) reported@Fidomobile Very poor Customer service and As bad as possible Loyalty team.
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Brigid Kane-Denis (@bkanedenis) reported@Fidomobile what kind of compensation will I be getting for having no internet since October 6th and service is still not back?
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Jimmy Ferrari (@MisterJF1989) reported@Fidomobile how am I supposed to pay my bill when your site is down?
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Goth Girl (@GothGirleOzma) reported@Fidomobile Its been 5 days that i am disconnected for your so called 'maintenance!! What the hell is going on? Toronto, M6C! Fix this ****!
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Press Freedom (@Pressfredom) reported@Fidomobile thr virtual assistant call back system doesn’t seems to work, is there any other alternative to contact customer service?
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Shinguards (@Vojhoc) reported@PriyankaRewankr @Fidomobile @Rogers They also love to increase the price on your bill and then pretend that it was always that amount. Fido sucks.
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nah nah natalie 🦇 (@NahNahNahtahlee) reported from Vancouver, British ColumbiaOh ****, the moon was super full awhile ago... Let's see how wine drunk natalie & distracted Jude take the recycling out and sit on the sidewalk again but this time with my ****** broken @SamsungCanada phone cos I'm still broke AF & disabled but loyal to @Fidomobile apparently 🦇
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david zarandi (@DavidZarandi) reported@Fidomobile It would be great if fido can support us after OCT 17th as well. But again, thank you for the free service until OCT 17th, and I do appreciate it. As you know, there is no internet in Iran, and they filter everything, which VPN won't work in Iran. Thank you.
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_sujii_1099_ (@1099Sujii) reportedWhat's with the device upgrade thing with fido @Fidomobile. Do they actually give one? I placed my order on August 1st and they ghosted me completely after that. they will lure the customers for an upgrade in plan to get a device but the device never comes to u..****** service!!
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Siddharth Salkar (@sidd200970) reported@Fidomobile Your service sucks!, waiting more than hour just for addition of an apartment number and tower number on my address which your system can register in...
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Behrad (@Behrad90199862) reported@Fidomobile @FidoSolutions Hi . I have a problem with my phone number. Can you help me please
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KAA (@Kaa_Jungle_book) reported@Fidomobile you should stop using @PurolatorInc as your delivery partner for phones,they never deliver at home for in hand deliveries and ask you to collect from their warehouse. They lie about delivery, Customer service of Purolator is worst. #purolator_is_worst @canadapostcorp
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priyanka (@priyankack08) reported@Fidomobile Hi, I really need urgent support from the Fido team. I am a student from India, brought sim on 4th Sept and paid 1st-month bill. The New Oct 5th invoice shows a $101 amount which is surprising, I checked the bill I got charged $48 extra with additional call charges.
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Hossein Rahimi (@Hossein58275006) reported@Fidomobile Thanks to Fido for this action, but apparently, you still calculate the calls to Iran in the bills, and that's why my phone has been blocked for two days, and unfortunately, I've been stuck on the customer service department's phone line for hours. Leave a direct number to solve.
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Shinguards (@Vojhoc) reported@bhumipatel8858 @Fidomobile Fido sucks, they love to increase their prices no matter what your contract says.
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amirancan (@amirancan) reported@Fidomobile Hi Fido, after calling a number in Iran, I received a text from fido that "Your account is nearing its credit limit"! If it is free, why are you sending this text to your customer?!
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harminator (@harminator) reported@Fidomobile It’s just ironic they are using the Fido network to scam Fido customers
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Crown Land is Stolen Land (@SmartassReMarx) reported@Fidomobile my texts haven't been working for two days. Everything else works... Wtf?
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Priyanka Rewanker (@PriyankaRewankr) reportedThis is so frustrating even the customer care number redirects me to this ask jack and he has no clue what to do here. @Fidomobile @Rogers
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HELP! (@iamguelph00) reportedParty over at west end people yelling at other peoples houses help! #guelph #canada Fido Kevin troung get a lawyer @Fidomobile
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Bingo Bango (@EmplifiSB) reported@hydro_customer 2nd power outage in a month. When @Fidomobile had an outage, customers received a credit. How about an account credit @hydroquebec ??