Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (48%)
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Internet (39%)
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E-mail (5%)
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Wi-fi (4%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver and Amherst.
| City | Problem Type | Report Time |
|---|---|---|
 Grande Prairie |
Phone | |
| Chilliwack |
Phone | |
| Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Capt. Stefanitely, C.D.🇨🇦
(@Stefan78s) reported
@Fidomobile I have been absolutely underwhelmed by Fido so far...from the service to the lack of decent phone selection.
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile I was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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mads
(@maddieecrombiee) reported
Just gonna throw this out there. @Fidomobile will forever be better than @virginmobilecan ..... virgin has done nothing good for me, and when you call them instead of them helping you they direct you to self service that doesn’t even solve your problem. Worst customer service .
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Frosty
(@Code4Frosty) reported
@Fidomobile @FidoSolutions after most recent update, the app crashes upon login. At least on my A51
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Cam Boychuk
(@CamBoychuk) reported
@Fidomobile @FidoSolutions having problems in Burnaby at the moment? I've had no internet for last 45 mins.
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Mike
(@michaelzapper) reported
@Fidomobile my internet has been down all day… downtown toronto… Tech support closed … chat taking too long…. What’s up FIDO
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Ryan
(@Foxy923) reported
@Fidomobile is the home internet outage going to be fixed soon? Must not be wide spread since I can’t find any info on it.
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Saurabh
(@csaurabhkumar) reported
@Fidomobile @FidoSolutions can I have a resolution on case #238933 which is not resolved from last 5 months.
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Rene Marc
(@rene1fr) reported
@Fidomobile 2 days with you and my internet was cut. That’s what I call a great way to start with a new customer 👏👏👏👏. And of this time no one to pickup the phone.
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Shirley
(@sharingneedles) reported
@Fidomobile id like to know why, after 14 yrs of being with fido w no issues, why in the last 2 months does my phone, AT LEAST every 2 days, tell me there's no sim card and my phone is good for Emergency use only? Then my phone is useless for 1 to 2 min, what is going on!
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CircularLogic
(@CircularLogic89) reported
@Code4Frosty @Fidomobile @FidoSolutions Try uninstalling and reinstalling. That seems to help resolve the issue
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Ghislain Leduc
(@tty007) reported
@Fidomobile @HarveysCanada wow , I get promotions constantly with my Fido for free Harveys stuff.. but hey guess what ? The code never works…
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Shruti Mehta
(@shrutimehta2006) reported
@Fidomobile April 19 both my husband and I had no network or data on our phones for over 24 hours. All other service providers provided a credit to their customers. Why is @Fidomobile doing nothing? Kindly provide a credit I have 2 lines.
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Dr Anwar Haq
(@Haqanwar) reported
@maxfawcett With @Fidomobile for 19 years. I may have a couple of challenges/issues but they never disappointed me. Also, I always apologize to the person on phone before starting my rant that it isn't directed to you but want my concerns recorded.
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Justin
(@jrgleafs1) reported
@Fidomobile I cannot log into my account, through site or app. I've read reviews on the recent update and others are having the same issue...please help
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Gina🐨CharDesigner/DigitalArtist
(@koalatopy) reported
RE: @Fidomobile incompetence. We called to schedule the move of our internet in the coming weeks, and immediately our internet fell and our account was disabled. We've been like this for hours, no one gives us a solution. We need it for our jobs, we've been unable to work.
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CHURCHILL TAIWO-OYE
(@taiwochurchill1) reported
@Fidomobile @ShayLia_ @Elisapie Please, what is happening to Fido network. Been out 9f service for about 2 hours now and it is affecting my work.
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dezi.rulzz
(@chandigarhian26) reported
from
Surrey, British Columbia
@Fidomobile was offered a plan and they agreed on it and now they took a flip on their words. Horrible customer service and they never fulfill their promises for the existing customers . Regret to be with Fido.
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Dina Al Rubaye
(@dina_alrubaye) reported
@Fidomobile HAS LITERALLY THE WORST WORSTTT WORSTT CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. @FidoSolutions
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Omasi I
(@preschie) reported
@Fidomobile since the new update I can't access the app. I've uninstalled and reinstalled the app. I still have the same issue
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Dina Al Rubaye
(@dina_alrubaye) reported
@Fidomobile has the WORSTT WORSSTTT customer service I have ever encountered. @FidoSolutions
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Kimika
(@kimi_tan) reported
Called @Fidomobile to get my $45 setup fee waived when I was promised it would be when I first set up my phone. Lady said nothing they can do. Extremely disappointed with Fido’s service. Should’ve sticked to @Bell …
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Nay
(@xkeeshaye) reported
Hello @Fidomobile why are there extra charges on my monthly bill when you said you would give back extra for the massive outage you had a couple of weeks back? You added more instead!
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Alex Egli
(@alex7egli) reported
@Fidomobile I can't login to the My Account app anymore. Everytime I try to login it just crashes after I submit the login form. I already tried resetting the password to make sure it wasn't just a wrong password. It just started happening today, I'm on Pixel 4.
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Nicolas Marangoz
(@nicolasmarangoz) reported
@Fidomobile hi fido I keep not getting calls from blocked numbers. Can you help me clarify why
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Gurjit Sandhu
(@S26217095Gurjit) reported
@Fidomobile your service is totally worst. I suggest to all Please don’t use fido ever. They make fool their customer @FidoSolutions just because of you guys i am under depressed. I crossed 350min just because technical issues and you sent me very huge amount.
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Shruti Mehta
(@shrutimehta2006) reported
@FidoSolutions April 19 both my husband and I had no network or data on our phones for over 24 hours. All other service providers provided a credit to their customers. Why is @Fidomobile doing nothing? Kindly look into this.
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CHURCHILL TAIWO-OYE
(@taiwochurchill1) reported
@Fidomobile, please what is happening to my fido phone service? I can't make nor receive calls.
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Joel Dieudonner
(@Joel08322500) reported
@Fidomobile I can’t login in my account
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Harshil
(@harshilharshil9) reported
@FidoSolutions @Fidomobile @Rogers Attention loyal customers!!!!! They provide the worst untrustworthy and unreliable customer service ever. And every supervisor gives different and most importantly stupid answer so that you can't reach a solution.