Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (62%)
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Internet (26%)
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Wi-fi (6%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Terrace, London, Aberdeen, Vancouver, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon and Okotoks.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Terrace |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Aberdeen |
Phone | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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exploit.mtl
(@ExploitMtl) reported
Complete Service Failure from #FIDO and #rogers in Toronto area. @Fidomobile . Any timeline for resolution.
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S
(@shawn47296429) reported
@Fidomobile @FidoSolutions @RogersHelps FIX YOUR ****
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Louis Tourillon
(@louistourillon) reported
@Fidomobile absolute best customer service non?
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scott w. gray
(@faunacorp) reported
@Fidomobile : Fido service is down across the entire country. No calls, no texts, no access to voicemail, no emergency services. News outlets are covering this. Where is your statement for customers?
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Thomas Traiforos
(@TraiforosT) reported
@Fidomobile I have Fido, but my iPhone 8 doesn't find it. I never had this problem before. Any problems on your side?
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Harry Potter
(@harryvani) reported
Many #fido customers are seeing that wireless cell phones and data down! @Fidomobile
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Julia Zarankin
(@JZarankin) reported
hi @Fidomobile @FidoSolutions what is happening with my phone? Is everything down? When do you anticipate this will be resolved?
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Spencer Wallace
(@SpencerWallace_) reported
Hey @Fidomobile @FidoSolutions what's up with my cell service?
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Leigh Nelson
(@socks88) reported
@Fidomobile I have no service on my phone... Makes it harder for me to call for a shot..
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s
(@samihaa_) reported
@Fidomobile why haven’t I had service since last night??
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🔮 ⚜️Aii⚜️ 🔮
(@aishiebabiee) reported
@Fidomobile @Rogers y'all need to fix up... no service all day and no contact from the company to notify anyone that there's a service disruption
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Teri Herbert
(@teriherbert) reported
@Fidomobile why do I have no service? Currently in Vancouver and phone/text/visual voicemail but working. I do not have an outstanding bill
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🙃
(@stephanuch92) reported
@Fidomobile Hey since my phone has not been working since last night and I pay every month for a service you provide how about a refund for the inconvenience on my next bill
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Badfella 😈
(@rkthegreat1313) reported
@Fidomobile my simcard and data is not working properly😭😭😭😭 what a bad start of the week😒
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Nicole
(@NicoleIvanna4) reported
@Fidomobile @Rogers Why is everyone's service down..... I rely on my data
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Ben J. A.
(@benjabs416) reported
@koodo I just left y'all for @Fidomobile AKA @Rogers and this outage is the second one since doing so. #imsorry and #imcomingback
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𝗠𝗜𝗡𝗔 𝗔𝗗𝗘𝗟 | مِينَةُ الذَّهَبِ
(@Minaadelalsaigh) reported
@Fidomobile I am not able to receive or make calls. Keep saying not registered on network and I checked with my family members total of 5 numbers facing the same issue, we also not able to reach faido customer service at all!!!
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S Fitzpatrick
(@FitzPadraig) reported
@Fidomobile I’m unable to receive or make calls today. Every call ends with « call failed «. Is there an issue in Toronto with service?
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Anil Thota, MBBS, MPH
(@thotaster) reported
@Fidomobile No cell service since this morning :/
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JJ
(@JJtheHoser) reported
Hey @Fidomobile your silence is deafening around this outage today. What gives?
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Abdalbagi Mohamed
(@abdalbagi_) reported
@emmabourre97 @Fidomobile Since last night no signal at all
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Meghna
(@BhavsarMeghna) reported
@FidoSolutions @Fidomobile Can’t find the network. Need to make calls. Please fix.
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Kevin Kim
(@Tiger_JY) reported
@Fidomobile Is the cellular service down right now? When is the expected timeline to resolve the issue?
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Abdalbagi Mohamed
(@abdalbagi_) reported
@Fidomobile you should give us all credits for however long phone service is down.
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Emanuel Simo (he/him)
(@ema_simo) reported
@Fidomobile Hi, I am not able of making calls, can I get any help?
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S Fitzpatrick
(@FitzPadraig) reported
@Fidomobile I’m unable to make calls today. There is no ring and every attempt ends with « call failed « including calling my voicemail. Is there an issue in Toronto with service? Thanks,
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SD💞
(@____Shaan) reported
So @Fidomobile you guys didn’t think to inform ur customers through email of something that the service is down ??
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نکا جیا دیوا
(@echobalance) reported
@Fidomobile network is still down
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Jessie Bull
(@jessie_he8021) reported
Is @Fidomobile service down in Guelph Ontario?? I have no service 😭
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Nick Antoniadis
(@Nick_Ant_Twit) reported
@Fidomobile network down ???