Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (61%)
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Internet (29%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone | |
| Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Barrett
(@Barrett_Muni) reported
Unimpressed with @Fidomobile. Got a new Pixel 5. Thought Cool! 5G! but they don't support 5G. CSR says "nowhere on our website does it say that Fido offers the 5G network" but it also doesn't overtly say that they don't, and they're promoting 5G phones. Feel scammed. #misleading
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Kumayl
(@Kumayl18705359) reported
@Fidomobile @FidoSolutions I left Canada, through my Sim card but they kept charging me. There is no customer service number on their website no live chat. Social media platforms take ten forms to fill for them to answer.
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Ann *WearADamnMask* *Stay3MetersApart* Ryan
(@Ann123abc456xyz) reported
@stunner____ @Rogers @Fidomobile If you think Bell is bad wait until you experience Rogers hell! No better, in fact worse.
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stunned
(@stunner____) reported
@FredDouglasssss @Rogers @Fidomobile A couple? They shut down a whole radio station MID AIR #disrespectful
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Kris
(@Kris_lings) reported
@Fidomobile Very UNHAPPY, TERRIFIED, as a new customer I signed up recently. You guys messed up my account so bad after activating my new number and updating my friends, family, bank and other accounts with it. Now I had to cancel it after 5 days. 1/3
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Kris
(@Kris_lings) reported
@Fidomobile added my new phone profile under someone else account, and now they want me to pay the entire cost of device to create a new account for me. WTF #Fido??? I have requested to cancel this BS. 2/3
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bigbadcliff
(@bigbadcliff) reported
from
Gananoque, Ontario
How can a Canadian Telecom company NOT have a data only plan that goes above 4 gigabytes??? 21 year customer asking. Will you let me walk? @Fidomobile @FidoSolutions @fido
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Craig Haney
(@craighaney) reported
I’ve moved to @Fidomobile from @Rogers (because we added a phone line and it saved a few $$$) but my spam calls and texts have gone up 5x. @Fidomobile can you help or I’m moving back ASAP
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Malik Chabou
(@malikchabou) reported
@Fidomobile / @RogersHelps Is wired internet down in Fort York, Toronto right now? Postal Code M5V 0S2
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Manick Pillai
(@Manick_Pillai) reported
@Fidomobile extremely disappointed with my recent chat with support. Your back office team did not honour a previous price and I have been charged more without being informed on increase. Planning to move out once the contract experies. Long time Fido client.
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sandeep kumar
(@kmr_sandeep) reported
I complaint but after that the fido app shows error @Fidomobile how many times I have to complaint.
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Sidhant Wadhwa
(@Its_Wadhwaaa) reported
@Fidomobile Kudos to the Fido customer support. #SuperQuickResolution I am glad I opted for Fido as my first connection in Canada :)
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nikita patel
(@nikitap71176390) reported
@FidoSolutions I have been with @FidoSolutions @Fidomobile since more then 3 years and this kind of careless customer services are ridiculous. Customer service representative are the worst they hang ups the calls and blame technicial issues #wowww #salute #DramaAlert
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XO🧔🏼
(@ThejideGrand) reported
This @Fidomobile customer service doesn't wanna call the manager, she put me on music for almost 30mins. no hello no nothing yet i pay over $250 monthly. uhm
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G
(@travelg12) reported
@Fidomobile @FidoSolutions You would think after an hour on hold that you would get a option to get a call back, but no way just hold and wait till customer s hang up out of frustration. Ridiculous!
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Sridhar
(@Sridhar03809423) reported
@Fidomobile I am sorry to say that the boxing week offer of $150 gift card (for buying new home internet) is not yet sent to me. I have called to customer care many times as well ! Please resolve this issue ASAP
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#CuddlyBear
(@girly__143) reported
@Fidomobile is it true if I sign up with you as my mobile provider you charge $10 every time I call customer service?
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G
(@travelg12) reported
@Fidomobile This has to the worse customer service experience ever. No one takes accountability or want to help a good standing customer. Absolute worse service than ever! Going on for months
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Brent L
(@JaikeanTwins) reported
Hey @Fidomobile after today, I will be not renewing our families contact's with you after charging me over $500 in a cancellation fee for a "referbished" phone. I'm done...... Sincerely A Pissed off customer
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2rky
(@2rky) reported
@Fidomobile hi. I got a Fido number in 2017, the representative told me I don’t need to visit a branch to cancel the number and I left Canada mid 2020 and never used the number, now I received an email with unpaid balance !! How to solve this issue, I want to cancel the number
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Divya Huria
(@DivyaHuria) reported
@Fidomobile I have not activated my SIM with you so I dont have my account number to fill that form.I have shared rest all details on DM.Please see how many times a customer has to follow up for unwarranted charges even before starting service with your team
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Ramy H™
(@Ramstalord) reported
@Fidomobile HOW ABOUT YOU STOP SCAMMING CUSTOMERS EITH BRIGHTSTAR, gathering support for a class action
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Divya Huria
(@DivyaHuria) reported
@Fidomobile You have a very poor customer support.I made an order with you for porting my SIM from Chatr where your team told me there is no set up fee however my bill shows 45$ setup fee.I ws misinformed before making purchase and now I am told it will be reversed in 3 months
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Milah - Season of Boba 🧋
(@MiIahvee) reported
@stunner____ @Rogers @Fidomobile i'm with freedom and ill take them/shaw's phone service any day, but it's no reminder sportsnet > tsn 🖕 Bell
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Kumayl
(@Kumayl18705359) reported
@Fidomobile @FidoSolutions I left Canada, through my Sim card but they kept charging me. There is no customer service number on their website no live chat. Social media platforms take ten forms to fill for them to answer.
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maven🌸sekhon
(@MavenS13) reported
@Fidomobile @FidoSolutions your customer service is ******* trash, like the absolute worst, y’all don’t know how to do your jobs at all i swear
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Kamilklutch
(@Kamilklutch) reported
@Rogers; @Fidomobile - How is it you guys are some of the biggest companies in Canada but offer some of the worst online experiences. Please invest some money in your website / mobile apps. It shouldn't be this hard to upgrade your phone
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Rodrigo García Rojas
(@roddropsdimes) reported
Very disappointed on @Fidomobile’s customer service telling me that I should’ve requested long distance call added to my line prior to incurring in those charges. I guess I’ll have to do a better job at scheduling family emergencies during the pandemic?
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Kris
(@Kris_lings) reported
@Fidomobile Now I also have a dent in my credit report for no reason. For an account I'm cancelling only bcoz of #Fido's error. Worried after returning device they will scam me more. WTF was I thinking. Sticking to Telus 🙏. 3/3
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Simon Abou-Antoun
(@simonaantoun) reported
@Fidomobile horrible service support from Fido lately . Very backward!