Fido

Fido Outage Report

Why is my Fido service not working?

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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 12/04/2025 21:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Phone (46%)

    Phone (46%)

  2. Internet (43%)

    Internet (43%)

  3. E-mail (6%)

    E-mail (6%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. Total Blackout (1%)

    Total Blackout (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury and Vernon.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Total Blackout
CanadaToronto Phone
CanadaToronto Phone
CanadaNew Westminster Internet
CanadaNew Westminster Phone
CanadaMississauga TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • MayaMasha7 MayaMasha (@MayaMasha7) reported

    Two months after leaving @Fidomobile for the worst customer service I've ever gotten by any company in Canada, I get a survey in my inbox because they care. It's a perfect metaphor. Months late and leading to a broken link. #shamefido #dumpfido #fidofail

  • anmoldhariwal1 Anmol Dhariwal (@anmoldhariwal1) reported

    @Fidomobile Feel so disappointed right now and I cannot go back because I had already ported my number.. WORST EXPERIENCE I would definitely not recommend any of my friends to get Fido.. As i lost the special LOYALTY plan from my old carrier which i had been with for 4 years.. #FraudFido

  • gurpyarbrar0001 Gurpyar Brar (@gurpyarbrar0001) reported

    @FidoSolutions @Fidomobile could you guys please help me with a problem that I am in regarding the loyalty offer that I got today. Apparently the customer service via phone couldn’t help me in any way. #disappointed #fido #CustomerService

  • JJtheHoser JJ (@JJtheHoser) reported

    Love getting an “exclusive offer” as a loyal customer of @Fidomobile and realizing the exclusive offer is no different than anyone can get. Canadian wireless stinks.

  • S93Fatima Fatima S (@S93Fatima) reported

    On top of that calling FIDO customer service is the WORST! Your supervisors are unbelievable rude and go against everything that the client was told when buying the phone and plan! Even though the plan breakup is written in the notes, FIDO supervisors refuse to agree! @Fidomobile

  • anmoldhariwal1 Anmol Dhariwal (@anmoldhariwal1) reported

    @Fidomobile I just activated my sim yesterday and was on call with customer service and they informed me that my plan is 10 GB only. But the sales person who offered me this plan from Fido told me that plan is unlimited which is 10 GB full speed (you can check the call recording) #FraudFido

  • JoshKorn JoshKorn (@JoshKorn) reported

    Thank you, @Fidomobile, for showing me just how much you value customer privacy. You gave my number to your own cold callers so they could try to find out who my ISP is. If you even think about doing that again, I'll take my business elsewhere, IN MINUTES FLAT.

  • DLY_Com itsonlyme (@DLY_Com) reported

    Never doing business with @Fidomobile again. Crappy company with unhelpful customer service. I don’t believe they appreciate your business anyways. Stick with Bell.

  • jasbir248 Jasbir singh (@jasbir248) reported

    @Fidomobile @CRTCHearings @CCTS_CPRST worst experience with fido management, not helpful at all, manager dont know anything, refused to escalate my call to oop.

  • Nadegeous Nadege Cassendo (@Nadegeous) reported

    @Fidomobile I am going to cancel my account in July, but in the meantime the plan I currently have is listed at half price of what I am paying. Can I change my plan and then cancel without penalty or is there a contract? I'm doing the switch online and it doesn't specify there is a contract.

  • GoodieTam Dr. Tam Brisibe (@GoodieTam) reported

    I can confirm that @Fidomobile customer service is horrible.

  • S93Fatima Fatima S (@S93Fatima) reported

    FIDO You are the WORST cellphone provider EVER! You cannot even treat your customers that have been with you for over a decade with loyalty! At first in order to get clients you say that you would be giving several discounts! But after a month all those discounts end! @Fidomobile

  • anmoldhariwal1 Anmol Dhariwal (@anmoldhariwal1) reported

    @Fidomobile When I complained about it to customer service, the first guy hung up the call.. i called the second time and spoke to someone that I was tricked and a fraud was committed with me, he said he cannot do anything #FraudFido

  • GoodieTam Dr. Tam Brisibe (@GoodieTam) reported

    @FidoSolutions Oh yes, a lot happened and it is just sad to get such horrible treatment from @Fidomobile customer service.

  • samirberisha14 Samir (@samirberisha14) reported

    Continuing: I spent $280+ a month and you guys don't know to to keep me happy. We had a deal. I get $150 gift card for the internet service. How about I don't pay you until I reach the $150. How would you feel? @FidoSolutions @Fidomobile

  • rami_kiwan Rami Kiwan (@rami_kiwan) reported

    @Fidomobile I need to renew my account before it expires. I follow the required steps by your Contact Us service, but no agent is answering the call at the end. Kindly help.

  • Tony14236731 Tony (@Tony14236731) reported

    @Fidomobile Fido system had big problem, but so far they can't deal with problem, let me waiting almost one week. Fido order system and deal with problem so slow m

  • jpham6o4 Jimmy Pham (@jpham6o4) reported

    @Fidomobile worst cusomter service. Been a loyal customer for over 10 years and you let a customer go without doing anything. Going somewhere else where they will appreciate my business

  • Amandella26 Amanda (@Amandella26) reported

    If you are thinking of changing your cell phone provider and are considering signing an agreement with @Fidomobile , DON’T! They are the absolute worst.

  • AmiraElrafie A✨ (@AmiraElrafie) reported

    Worst cellphone company is @Fidomobile The app never opens, it lags for days literally, somehow I used a GB of data in 5 mins without even opening an app and so on...

  • sabidoooo Saדיع (@sabidoooo) reported

    Hi @Fidomobile @FidoSolutions Just want to let you know that your "WinBack" team LOST As a long term Fido customer, they did not call me when I schedulled an appointment! They were supposed to call to adjust my plan I was interested to get back to Fido

  • Kumayl18705359 Kumayl (@Kumayl18705359) reported

    @Fidomobile @FidoSolutions You guys should watch out. There is no information on website on how to close the account. And due to covid we had a lock down.

  • DanielH85442891 Daniel Holland (@DanielH85442891) reported

    @Fidomobile I'm getting many calls from various numbers in Albania. Sometimes there's no one on the line. others say a "Family and Friends" service. What is this?

  • hollanasa Chinasa Ozodinobi (@hollanasa) reported

    @VoiciRogers @Fidomobile @INMagazineCA Maybe start by not pushing the liability of your agent misinformation on a customer.I have been trying to resolve a dispute of over $600 to no avail.I keep getting pushed from one agent to the other. I am never recommending fido services to anyone I know.Resolve my dispute!!

  • Riaz_Malik4 Riaz Malik (@Riaz_Malik4) reported

    @Fidomobile Hey I am trying to get some help you guys aren’t that helpful at all. Customer service support sucks

  • rotluuuu ??? (@rotluuuu) reported

    @Fidomobile suck my entire **** stop charging me for an account that’s suspended I’m poor in ur currency so **** OFF!!!!!!!!

  • DLY_Com itsonlyme (@DLY_Com) reported

    @FidoSolutions @Fidomobile See no reply! Thank you for proving my point @Fidomobile.. bad customer service.

  • chantelmegaffin chantel (@chantelmegaffin) reported

    @canadaposthelps This is the second time I’ve had issues with returning a modem to @Fidomobile, and the package that I was sending has not been scanned. I shipped this item weeks ago and am now being charged by Fido for “not returning the modem”. Where is my package.....?

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @Kumayl18705359 @Fidomobile @FidoSolutions They don't have customer servivces via email. That could be why your request didn't go through

  • anmoldhariwal1 Anmol Dhariwal (@anmoldhariwal1) reported

    @Fidomobile MY WORST DECISION TO HAVE LISTENED TO THAT AGENT WHO FRAUDULENTLY SOLD ME THE PLAN And the customer service was no help at all... instead of understanding what i was going through on my very first day. They simply kept telling me that nothing can be done. #FraudFido