Fido Outage Report
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (57%)
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Internet (32%)
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E-mail (4%)
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Total Blackout (4%)
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Wi-fi (4%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, London, Calgary, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ismael
(@Ismatrak) reported
.@Bell just got a 500CAD bill for 5 days of travel, Wifi calling is a racket with you guys, never had this issue with @Videotron or my friend, who activated his exactly like me, with @Fidomobile. Vacation ruined like the Chichen Itza pyramid I went to see.
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JZ
(@clairezhao92) reported
@Fidomobile is wifi not working now? I’m in midtown Toronto @Rogers
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O
(@neesh_diary) reported
So disappointed in @Fidomobile service. I was on hold for 40 mins and as soon as I get in contact with a worker I get cut off. I really hope someone can get back to me Because I don’t want to wait on hold for so long again
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Josiah Marti ✝️ 🇺🇸
(@JosiahMarti76) reported
@Fidomobile The whole “Pride” concept itself is not respectable. It’s perverse garbage. Not everyone or everything deserves respect. Respect who and what are respectable, but call out and condemn the disrespectable for what they are. #Pride
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𝓔𝓶 𝓢𝓪𝓫 🌻
(@EmeleighSab) reported
@Fidomobile your customer service is atrocious.
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larry p
(@Larrino204) reported
@Fidomobile pretty great I get a certified pre owned phone and it doesn't even work, then I contact customer support get the run around and only to. Find out you guys don't even have a replacement for the phone I want.....
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Nimesh Patel
(@Nimeshp1992) reported
@Fidomobile I got my fido bill more than what was promised. first month bill was $75.82 instead of $50 plan. Second month bill is as per $50 plan instead of $35 plan. Customer service is very bad to resolve the issue.
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Jay
(@jasonunff) reported
@Fidomobile extremely disappointed with Fido's service. Signed up for the $30/20gb over 3 months ago, and have followed up with multiple hour long calls in the last few months but my account still has been discharged and mishandled. My first bill came out to be $105.56 :(
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Blair
(@BlairScarlett) reported
Love when I call @Rogers for a billing issue, spend 33 minutes on hold and explaining the issue, they tell me this is beyond the scope of their authority and transfer me to @Fidomobile
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Fernanda
(@fefsbackpacker) reported
Never ever use @Fidomobile im trying to solve a problem with them for many years and they refuse to help me. They tom#ke advantage of me when I got the service because I didn’t speak English in that time and now they are charging me 3k for a bill.
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FP
(@FreshPriiincess) reported
Outages and service interruptions every other day. Reduce the monthly bills oh @Fidomobile
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urgensangye
(@bhoetuk) reported
@FidoSolutions @Fidomobile - my $30 a month plan and instead I get charged $96. Called the rep but I was told, it’s a known billing issue. I was told I’d get a email stating it’s been fixed but haven’t received any emails and it’s been more than a week. Very disappointed with Fido!!
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gagan gangwal
(@gagangangwal1) reported
@Fidomobile incorrect roaming charges on account for services not used. Manager not able to help. You guys charge false amount
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Amyn Batliwalla
(@AmynInsurance) reported
@Fidomobile ... the worst customer service in the telecommunications arena. Advised to wait MINIMUM 45 mins to speak to a manager for an error FIDO BILLING made... Why not just take my number and call me back...😡😡😡
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dewni
(@dewni) reported
@Fidomobile @FidoSolutions another annoyed black Friday customer. Was promised $30 for one line and $25 for the second, but have been told by fido reps that monthly credit gets split between 2 months and to deal with it. Disappointed with the false advertising.
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Roxanne Todish
(@RoxanneTodish) reported
@Fidomobile you have the worst customer care of any mobile company out there! Your reps do not care about their clients at all. My contract expired and I just wanted to upgrade my phone and the treatment I received was just awful. What ever happened to CUSTOMER CARE?
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anoliso
(@nenanotz_) reported
Is there a Fido outage on St Clair west?? @Fidomobile
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Jaspreet Randhawa
(@jassicheema86) reported
@Fidomobile Hi Fido , I found out something interesting today when I called fido . I have been with Fido since 2012 and from then until now I have never gotten a promo or cheap deal or any rye of offer that would benefit me. I am been such a loyal customer. Not too happy - jas
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corporatejohn
(@corporatemayor) reported
@Fidomobile thirty-two years as a fido customer coming to an end. To expensive and no deals. I hear public mobile is more reliable and much cheaper.
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rudedachshund
(@rudedachshund) reported
@Fidomobile Stéphane, you could pay me to be a @Fidomobile customer and it wouldn’t be sufficient to retain me
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CANMNTFAN
(@canmntfan) reported
for anyone that is living in the burnaby BC area and is either a @Fidomobile or Rogers customer or looking to become one do not whatsoever go to the Brentwood Mall location.These guys leak out your personal info by sending contracts to the wrong email without checking with you.
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Elegant Ka0s
(@ElegantKa0s) reported
@Fidomobile I can't log in to my account on the app. Since the update in Sept. It keeps saying "Something went wrong, we've hit a snag". How can I fix this?
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Utkarsh Pandey
(@Utkarsh04351862) reported
@Fidomobile @FidoSolutions Irecieved a mail claiming that I'm liable of 288CAD as a phone bill to Fido but I don't have a postpaid account at Fido I have a prepaid account. And all the information that it is mentioning is wrong about me. It's just the mail, which is correct Help
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Josiah Marti ✝️ 🇺🇸
(@JosiahMarti76) reported
@CryptoSnayan @Fidomobile And sometimes I tweet things that are 2000 years old, and still true. Gosh have you got it bad. You really do need to get a life.
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Carey Bolam
(@CareyBolam) reported
@Fidomobile Why are you willing to lose a customer over less than $150
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Dr. Tania Guha
(@DrTaniaGuha1) reported
@Fidomobile can I continue to pay the remaining amount of my iPhone while not paying the monthly bill for the mobile connection? I also don’t want to loose the number, that’s why I am requesting you to pause the service for a while
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Utkarsh Pandey
(@Utkarsh04351862) reported
@Fidomobile @FidoSolutions Help me sort out this mistake, Please.
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Dr. Tania Guha
(@DrTaniaGuha1) reported
@Fidomobile I am a fido prepaid customer for last 1+ year. I took this connection with iPhone 12 mini. The contract is till 22 nov 2023. Currently I’m in India and not using Fido roaming. Can you please pause the service for a while, until I return back to Canada?
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Seonhosii1972
(@seonhosii1972) reported
@Fidomobile Hi, trying to very hard to settle up my account since October 2022 and my account has been cancelled since Dec 2022 but I keep getting billed. Why? Can a supervisor or manager please help me here. Thanks.
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Jashank Parekh
(@Jashank) reported
@Fidomobile I placed a move order for my internet and you guys canceled service on my existing address!