Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (59%)
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Internet (26%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Mitra A
(@mmarjang) reported
@Rogers @Fidomobile @chatrmobile The uprise in Iran is ongoing and the internet is shut down. Please extend this or provide a discounted rate to call Iran.
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Elli
(@ElliMicki) reported
Hey @Fidomobile, your Internet is down again
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Mohammed Shakeel Sayani
(@mshakeelsayani) reported
@Fidomobile Cannot imagine as bad service as possible. Fido does not need customers. They are happy to cancel connections and asking customers to move to other service providers. Insanely insane
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slip for real
(@slipforreal) reported
@Fidomobile Hey I'm on hold right now for 17 minutes to cancel my service. What ******** are you doing?
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NoBody
(@NobodyHearAtAll) reported
@Fidomobile -When I was shifting from your service, there was a miscommunication and I paid bill of $3 after the due date. This has affected my credit score and as a newcomer it’s been bad.I would like to request on goodwill to please rectify this and please remove the missed pay
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Hossein Rahimi
(@Hossein58275006) reported
@Fidomobile Thanks to Fido for this action, but apparently, you still calculate the calls to Iran in the bills, and that's why my phone has been blocked for two days, and unfortunately, I've been stuck on the customer service department's phone line for hours. Leave a direct number to solve.
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile getting support from you is harder than high-school exam 😌😌
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CHANDAN DAS
(@CHANDAN25208588) reported
@Fidomobile what poor internet coverage. Took the connection with internet yesterday at the airport but today I realize it is waste of money
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Imran A Awan
(@Adam6007) reported
@Fidomobile Why is it impossible to call Customer Service support at Fido Mobile. Even their chat support puts you on hold for sooooooooooooo long. Atrocious.
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Tanya J
(@traejw) reported
@Fidomobile how do I contact customer service via phone call without waiting in a chat for 45 min?
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Prabhdeep Chhatwal
(@Deepsingh0210) reported
@Fidomobile worst service provider and customer handling service in Canada. Terrible services and customer support
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Christopher G.P.
(@GP_Christopher) reported
@Fidomobile how do I get you guys to tell me why you did a credit check last month without prior notice? I hadn't requested a device or connection. I have no clarity after explaining to the customer service person who transferred the call which dropped.
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Erfan
(@erfanrez9079) reported
@Rogers @Fidomobile @chatrmobile Their internet is still down please extend this
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Krina Patel
(@KrinaPa98060274) reported
@Fidomobile is the worst carrier. Me and my friend bought same phone,at same plan,same time,still fido is giving her 10GB data for 45$ and I am paying 55 $ and only getting 5 GB since last 1 year.I have been with Fido for 5 years and this is how they treat the customers.
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Amir Va
(@Amir827324) reported
@Fidomobile Thanks for supporting people of Iran in this hard time. Considering the fact that internet disruption/shot down is still ongoing in Iran, I am wondering if you will extend your free text & call service for few more weeks? Woman, life, freedom #MahsaAmini
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Rachel
(@rachellhowl) reported
.@Fidomobile texted me on Monday that I need to call them about my extended coverage usage (i.e. all of Labrador) and I finally called them back today. They are cutting off my service in Goose Bay on Monday & there is nothing that I can do 🥲
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آفریدی
(@mhfaridi) reported
@Rogers @Fidomobile @chatrmobile Hello Rogers d situation of Iran is getting worse more and more. Any plan to extend this kind support?
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Sam M
(@Samnia82) reported
@Fidomobile Iranians still need your help connecting with loved ones in Iran. Internet connection is not there to connect! 🙏🙏🙏🙌
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Parking Vigilante
(@PrkingVigilante) reported
I am so ******* sick and tired of my ******* piece of ******* **** #GooglePixel6 from @Fidomobile. I can't wait to wind-up my contract and find a new provider and a new phone. This company and this phone are absolute garbage!
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Jojomojo
(@TheAliBoi1) reported
@Fidomobile I love how Fido does one thing right and makes their service better in one aspect and then goes right ahead to take 492 steps back that puts them way behind everyone else. I just need to speak to a human being, why do I gotta jump thru a million hoops?
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Negin
(@Negin34352375) reported
@Fidomobile please extend this the offer for free talk to Iran for Canadians as the internet is still down in Iran and we have no way other than calling them directly. VPN's hardly connecting!!
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Vipendeep Ghorela
(@theanchorguyron) reported
@Fidomobile @Fidomobile I changed my plan from 40$ to 45$/month. And i did not knew that my indian calling mins are not in this plan. My bill now is 418$ because i called india. I cannot afford this much i am new student in canada. Plz help.
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Josh Dehaas
(@JoshDehaas) reported
@_craigmcfarlane My other customer service nightmare was with Bell. Years of problems that ended with Bell telling me they’d send me a cheque that never came. Switched to @Fidomobile and have had flawless customer service going on a decade. You’d think these companies are all the same but no.
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KB 🇨🇦🌴🏊♀️🚴♀️🏃♀️🏋️
(@KarenBoies) reported
@sarahblyth Reverse look up shows they are from Vancouver and the service provider is @Fidomobile I agree mobile providers should be able to suspend their phone service for such vile behaviour
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Arezou
(@Arezou2343) reported
@Fidomobile Please extend waiving long-distance calls and SMS messages to Iran, the Internet is still down in Iran. Please!
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Hamid Arzani
(@HamidArzani) reported
@Rogers @Fidomobile @chatrmobile Dear Rogers, Thanks for your support. Could you extend this service's deadline since the internet and SMS are still restricted in Iran?
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Mandeep Singh
(@singh_48) reported
@Fidomobile @Fidomobile Hey Steeve, Did you even read by request. Are you guys professional at all? I am saying I cant login into my account and you are asking me to login and authenticate. Please talk logically. I already gave you the technical support ticket number. Status pls?
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Amir
(@Kolaei) reported
@Rogers @Fidomobile @chatrmobile I was wondering if this service could be extended. The Internet is still restricted in Iran.
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El Hadi Abdellaoui
(@hadiabdellaoui1) reported
@Fidomobile very bad experience in your booth, very bad experience with your "customer care"...I don't know what to do to have a serious support !!!!
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Ravi Ahiwa
(@RaviAhiw) reported
@FidoSolutions @Fidomobile I have problems with my order, I add new line to my account for device and follow up few days for order delivery, I received device but SIM card yet to be shipped, I mean what is this? You could hav shipped both device and SIM card together