Fido service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (61%)
• Internet (30%)
• Total Blackout (9%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Mississauga, Toronto, Calgary, Swan River, London, Saint-Joseph-de-Sorel, Ottawa, Toronto county, Montréal, Brockville, Collingwood, and Richmond Hill.

City	Problem Type	Report Time
Mississauga	Phone	21 days ago
Toronto	Phone	21 days ago
Toronto	Internet	25 days ago
Calgary	Phone	28 days ago
Swan River	Phone	29 days ago
London	Phone	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kappil Dev Sharma (@KayDeeAse) reported 3 minutes ago

  @madebygoogle I am facing huge latency issue in my Pixel 9 mobile. Bought on Jan 2025, If there is big issue without physical damage. Why Google doesn't support in replacement? As I am paying 60 dolar monthly as postpaid customer in @Fidomobile. It's so terrible.

• 
  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 4 minutes ago

  Bring back real customer service with real humans ! You can't keep cutting costs like this. You guys are essentially fast tracking losing customers If that's the goal then fine @Fidomobile

• 
  Deep (@djdeeep) reported 6 minutes ago

  @Fidomobile has the worst access to customer service and technical support I've had in my life. I think I made a huge mistake signing up with them! #mobilefail

• 
  Vince Ltd. (@Vince_Ltd) reported 7 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Faye 🙋🏻‍♀️ (@ffurdyk) reported 8 minutes ago

  @Fidomobile why are you charging 2x for Travel Passes - due to a KNOWN billing issue - but decline my case when I’ve spotted the obvious overcharge of $160 on my monthly bills? Appreciate an explanation.

• 
  Kirito96 (@kirito_9668) reported 8 minutes ago

  @Fidomobile your AI is ****!!! I'm having issues with the phone no longer detecting my sim intermittently everyday and you dumb AI can't send me to technical support. It's wants me to schedule a call and keeps on asking about making a payment.

• 
  Shrikant Gupta (@Shrikan15918909) reported 9 minutes ago

  @Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP

• 
  Lizzie Fry (@liz_boof) reported 9 minutes ago

  @Fidomobile I ended my contract with you on August 25th, yet you still bombard me with emails claiming I owe you $200+. Your online chat team won’t resolve it and I can’t visit in store or call because I no longer live in Canada. Please fix this before you ruin my credit score.

• 
  Prab (@Prab28145294) reported 11 minutes ago

  @Fidomobile @fidomobile need someone from Fido to see why my travel plan is not working that I paid for already

• 
  Blair (@blairs1) reported 12 minutes ago

  @Fidomobile cancelled within 14 days of activating, was charged in full and no refund as promised - trying to call, it's saying my phone was lost/stolen. help.

• 
  Aephraim Steinberg (@QuantumAephraim) reported 13 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  . (@pxpfir) reported 18 minutes ago

  Looks like i’m going to be filing a complaint to the CCTS about @Fidomobile @FidoSolutions since they decided to SCAM ME and now are making it IMPOSSIBLE to contact them. Complete and utter JOKE.

• 
  Shrikant Gupta (@Shrikan15918909) reported 20 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider. #scam

• 
  Silent Eyes (@ryanavi21) reported 22 minutes ago

  @Fidomobile @CBC @CP24 Dear Fido! Your customer service was best till few yrs back. Now, it's worst among all. To get hold of customer service, one has to wait almost a week. What a pathetic service..... I guess Bell is far better.... SHAME....

• 
  🇨🇦Palmer says: You can't accept the truth! (@001PalmerA) reported 22 minutes ago

  Man @Fidomobile and @Rogers Your customer service really sucks now. Now we have to schedule a appointment with your stupid ******* AI. That is so stupid it only cares about paying bills. So if we want to speak to a human being about a issue with a bill or account. It BS!

• 
  Vince Ltd. (@Vince_Ltd) reported 26 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Shrikant Gupta (@Shrikan15918909) reported 31 minutes ago

  @Fidomobile @RogersHelps @FidoSolutions You guys are trouble makers. I was at peace after leaving, but you brought me back with false promises—no hotspot, no free US calling. And no one is calling me back, which is disappointing. Fix this ASAP or I’ll move back to my old provider

• 
  Prashanth Bajjuri (@PrashanthB20499) reported 34 minutes ago

  @Fidomobile Filing CCTS complaint. Mar 22: Promised $27/80GB. Agent ran credit check + wrong area code. Mar 24: 5hrs on calls, tech says porting impossible unless I pay $70. Cancelled, but billed $116 today (Mar 26) for UNUSED service. Void this now. #CCTS #Fido #Telecom

• 
  Dragon (@Carlosl68910473) reported 39 minutes ago

  @Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash

• 
  Chelle (@traaashpanda) reported 41 minutes ago

  It’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.

• 
  ☆JAYBAAY☆ (@prozacangel) reported 45 minutes ago

  @Fidomobile worst ******* service I’ve never had

• 
  Evan (@evanoftheyukon) reported 48 minutes ago

  I've been trying to cancel my phone line with @Fidomobile, and as far as I can tell, they've made it completely impossible to do that. Every time I've called (4 times) and gotten to the point where the rep realizes they can't convince me to stay, they hang up. (1/20)

• 
  Lino's Version (@LinosVersion) reported 48 minutes ago

  Do you folks @Fidomobile still provide customer service? Is there an email that I can send a follow up letter? @Lino_Matteo

• 
  Leanne Schira (@lschira) reported 53 minutes ago

  @FidoSolutions The callback option was 2-3 days away!!!!! That's unacceptable. The phone number is used for WORK. Please fix this ASAP. @Fidomobile @fidosolu

• 
  Nicole (@GreencitygalTO) reported 53 minutes ago

  @Fidomobile @RogersHelps Team I need some help! Transfered my mom's existing number from Rogers to Fido, but we are getting billed by both! Rogers is billing old #, Fido is billed new #, and her existing Rogers number should have transferred over. Who do I start with for help?

• 
  Angela F. (@RRCCowner) reported 54 minutes ago

  @Fidomobile guys I need your help. You’re AI is a joke. I can’t update the address on the account and I’ve got to sort out a cell phone we ordered, but it went to the wrong address. Can you please DM me because you’re AI and your website is beyond frustrating.

• 
  Rishiii (@rishitemani) reported 56 minutes ago

  @Fidomobile do you think customer wouldn’t pay attention and you can charge em whatever your if they find Fido will say sorry and will do the correction ?? This is call rip off, shame on you @Fidomobile now you will ask for to send me private msg so you can save your image 😡😡😡

• 
  B-rantone (@_Brantone) reported 58 minutes ago

  Yikes, @Fidomobile makes it really hard to get in contact with them. Used to be great customer service. But trying online chat is useless and phone just goes in circles. Time to switch.

• 
  Schmermmmmmm (@schmermmmmmm) reported 60 minutes ago

  @Fidomobile HEADS UP. Your new 1-888 contact system is horrible. You cannot speak with an agent. You must choose a callback. Atrocious service. AI rage baiting service. Drives you made. Takes days for a call back.

• 
  Pete (@floofydoofbkup) reported 1 hour ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this