Fido Outage

@FreedomMobile with them 5 years and i went back to my home country for a visit and didn’t even use my data or make any calls and they are charging me 169 dollars for receiving calls. Anyone recommend a better network? @Fidomobile

@Fidomobile is something wrong with your internet service?? mine is down

@Fidomobile Very Bad service from Fido. On Jan 5th, 2022. My sister's account was cancelled without my consent. Is it normal in Fido customer service to play with customer's accounts without their consent ?

Trying to figure out if @Fidomobile is garbage or if the Pixel 6 is garbage 🤔 Texts/pictures constantly fail to send, there's one phone number I literally can't call because it just won't dial the number. I'm ready to just get rid of both.

@Fidomobile Hi I am a fido customer from Vancouver. I have come to India on Vacations. I want to temporarily suspend my account and does not want to use roaming services. Please guide. Thanks

@Fidomobile can you help me out? My home internet provider is down, and there are five of us working/schooling from home today and it's killing my data plan!

@FidoSolutions @Fidomobile i just reset my modem for the SIXTH time this morning. this problem has been ongoing since day one. 3 technicians you have sent. 3 technicians have told me that my problem was solved after fiddling around with some cables for a few minutes.

@Fidomobile @FidoSolutions worst customer service

@Fidomobile Is COVID and WFH the reason your service turn into complete garbage???

@Fidomobile Bonjour Claudia. That was on the phone and speaking with 3 different person. I answered a survey with my concern and how your employee should get back on the call and checking on the caller. Binny from your chat did help me to resolve my issue because your call centre did not!

@Fidomobile Worst customer service ever

@bjnagel @Fidomobile man fido sucks the only reason i’m with them is my long term credit history… i’m not even sure if it matters at this point but they come up during my credit check

@FidoSolutions @fidomobile @fidosolutions email invoices are not itemized. To retrieve/archive an itemized invoice requires several steps. If you provided itemized invoices to begin with, this would not be a problem. This is poor customer service and asking $15 per PDF compounds it.

Trying to get detailed past invoices from @fidomobile as there are two lines on my account. Asked to pay $15 per past invoice beyond 16 months. If Fido email invoices were itemized I wouldn't have this problem as I archive all emails, including confirmations of payment.

@Fidomobile Worst Service ever. Shouldn’t take 6 hours to get ahold of customer service. Switching Providers.

1. Decide phone bill is too big. 2. Phone @Fidomobile. 3. Wait for callback. 4. Hold. 5. Speak to useless 1st-tier support. 6. Hold ~30 mins for retention. 7. Spend 45 mins negotiating and waiting on their technical difficulties. (Nice lady though.) 8. End up somewhat satisfied.

@Fidomobile why are you not able to waive a long distance call that was made accidently? My dad might have called or pocket dialed a wrong number and your agents are refusing to remove this call from our bill. My dad never makes long distance calls using mobile..

@Fidomobile literally DON'T GET FIDO IN YOUR LIFE. They charge you 150 dollars of international roaming when you didn't even use the service. Furthermore they have held my 150 deposit for more than a year when I ALWAYS payed on time.

@Fidomobile I literally have never had to deal with a worst company in my life. You guys charge extra charges, then to contact support it takes at least an hour, just to be talking with rude representatives. LOL, i am literally moving to Bell today.

@Fidomobile Is there an outage in the Mississauga area? Internet not working at my home for last few hours. Pin Code L5M 4S1. We have online school and office work. Can you fix the issues asap.

@FidoSolutions @Fidomobile Please cancel my home internet account and send me the necessary material to return the Fido equipment using UPS and please don’t charge any money for sending the material to return the equipment via mail/UPS

Never ever trust @Fidomobile @FidoSolutions winback team, as they can leave you without any phone with you. After offering the deals, they can tell you that it is not available anymore even after they kept you waiting for around 10-12days of commitment from them. #fidoistheworst

@FidoSolutions @Fidomobile Spoke with multiple consumer irate specialists since morning and nobody is willing to find a resolution to my problem. The manager just won't step up and attend my call. Made me hold for over one hour without any response. #worstcustomerservice ever. #fido

@Fidomobile **** you **** your **** service and the **** people you hire I cant even get cell coverage in most of the town that I live in

Hey @Fidomobile Your service sucks Your customer service sucks Your service gave me a massive breakdown even though I followed everything as my phone told me and im still the person getting burned

@Fidomobile must be the most trash provider ever - how you give my number to someone else when I literally called to ask to temporarily suspend my number bc Im travelling? How do you make “mistakes” on bills by charging calls I clearly never made? 😤😤

@Fidomobile @FidoSolutions I moved to the US and called to switch to a plan that was suitable for me. However, the next day, I got no service, SIM swap to another phone gives a message that my SIM isn't registered to the network. Now I can't call customer service for assistance

@Fidomobile is honestly the worst with their customer service. If you're planning on choosing a mobile service and expect any sort of response or customer service when in need of help, pick any courier BUT Fido.

Hey @Fidomobile team, I have struggling to get resolutions to my issues from your customer support team. It sucks, I'm so much frustrated with the level of service that although a am a new customer on your network, I am evaluating to cancel the services.

Friends, allow me to caution you against @Fidomobile internet and their absolutely abysmal customer service.