Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (30%)
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Total Blackout (6%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Bolton, Montréal and London.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet | |
| Hamilton |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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ΘΕΛΕΙ ΤΡΟΠΟ,ΟΧΙ ΚΟΠΟ
(@job88) reported
Trying to get customer service from @Fidomobile and the stupid Jack won't connect. As for calling them ..not optional 🤬🤬
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Maki
(@heyitsmakii) reported
@Fidomobile used to be my favorite. absolutely hate them now lol Have had to talk to them 6 times now and they always say they’ll fix something and never do. What a headache
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RunningSquirrel
(@RunningSquirre3) reported
I missed Virgin Mobile I wish never switched to @Fidomobile. Very bad customer service. Just charged me 3 times for activation fee, it was their mistake and not going to pay me back!
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Tony
(@Tony14236731) reported
@Fidomobile Fido company released information to all customers service, if customers didn't ask $25 credit, the guys can't mention this credit to customers. Fido is playing game with all fido customers. Don't trust fido and Rogers company.
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Andrew Piper
(@_akpiper) reported
if you would like to have the worst cellphone experience possible I recommend @Fidomobile.
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Aarun James
(@aarunjames) reported
@Fidomobile I am facing this issue repeatedly for almost 3 weeks now, where in the outgoing calls are disconnecting the moment they connect. Not sure how many people are facing the same. I think the network bars are just showing without the actual network. #FakeCoverage
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Basma M. M.
(@mahallawi) reported
@Fidomobile Home internet service has been down since 5 am at my area in Mississauga. They told me it would be back by 12 pm. Apparently not the case. I’m changing my service provider. I’ve had enough.
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chloe
(@chloeBumblebee) reported
Thanks @RogersHelps and @Fidomobile for switching my area to fibre internet only so an incredibly poor person like me has to get an unnecessary and expensive internet package. Absolute garbage.
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Not Panda
(@NotPanda15) reported
@Rogers what’s the issue being down this time? I’m under @Fidomobile and this is the second time the network is down. I may make the switch if Bell can match my plan price or get close to it
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Drewisky
(@Drewisky1) reported
@Fidomobile as a customer with Fido I am begging for help. I purchased a TCL Pro from Fido have sent it in for defective repairs twice now, and now my phone cannot be found. I have spoke to C/S and store reps at Vaughan Mills. With no help. I am begging for help with my problem.
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******* Cory
(@CoryCocaine) reported
@Fidomobile @FidoSolutions glad after waiting 20 minutes for a call back - rather waiting in chat, the agent disconnects the convo without saying anything. Great pivot support wise. Went from being able to contact a person on the phone to chat centres and bots. Terrible
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Drewisky
(@Drewisky1) reported
@Fidomobile I am paying a month balance on a phone that doesn't work properly, and one that I do not have in my possession. I have a repair agreement with a repair number and contract and no one can locate my phone.
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Jummy
(@Jummy) reported
Dear @Fidomobile @FidoSolutions, I don’t think I’d use your chat service again for customer service: it’s WAY SLOWER than speaking to someone on the phone.
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Neha
(@Neha21366756) reported
@Fidomobile Charged for roaming US calling charges staying while in Canada. Customer support sucks! Terrible service!
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Risai
(@risai04) reported
@Fidomobile worst customer service. Agents come on live chat and don’t even response. This is unacceptable.
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gravisan
(@gravisan) reported
@Fidomobile what kind of dog 💩 website do you have? I reset my password to login to my account and it comes up with account closed, when I have an active billable account on there that I need to pay for. If you can't sort this out you should quit the consumer phone business.
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xsx
(@xsonarisx) reported
Today's @Fidomobile data outage I experienced is giving me flashbacks to the Canada-wide outage- again left without connectivity & Fido was not at my side- this time during a power outage!
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justspam
(@justspa60403737) reported
JFC @Fidomobile is honestly the worst. Was online with an agent in April for an hour trying to cancel my home internet because was moving out of the country but the account is still active. Tf
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Chef Chris
(@ChefChris757) reported
@Fidomobile @theresacb I do not recommend fido to anyone. They are big scam.. when they try to bring me back they offer good deal and when I use it. They charge me and tell me that it was not in my package and the person who offer me did not write it down. So bullshit. Will sure look for other company
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xsx
(@xsonarisx) reported
Today's @Fidomobile data outage I experienced is giving me flashbacks to the Canada-wide outage- again left without connectivity & Fido was not at my side leaving customers in dangerous situations- this time during a power outage.
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justspam
(@justspa60403737) reported
@FidoSolutions The resolution was that it's finally canceled but bye bye to the money you've been charging me all these months. Cancelling all my accounts with @Fidomobile after all my plans are done - service outages and pulling stuff like this? No thanks
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Ivana Santilli
(@IvanaSantilli) reported
To flip to a positive @Fidomobile in Canada & @TMobile in the U.S. have some of the friendliest, professional and humane customer service I've ever experienced in a telecom company.
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K A S H I
(@RogannJosh) reported
@Fidomobile Data is not working from this morning , what’s wrong with your network?
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Tony
(@Tony14236731) reported
@Fidomobile since Agust I already called fido phone service two time, no one gave me $25 credit. Why fido company play game like that. Who can trust Fido?
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Dakota Martai
(@FatherFRYZE) reported
I don’t think Telecom companies like @koodo and @Fidomobile should be allowing 3G data to count towards my data allotment. My contract says unlimited 4G/LTE access. Even chatr gets unlimited 2G network. Literally the highest plans in the world and they charge $25 for 1 extra GB
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Paul Eberhardt
(@CoachEbe) reported
@Fidomobile might have the worst customer service of all time!! I have been disconnected 6 times while trying to live chat with them. It is impossible to even come close to actually speaking to a real person. Bye bye @Fidomobile you guys truly suck!!! #fidosucks
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trev 🌈
(@justtrevslife) reported
@Fidomobile figure out how to get me in contact with your customer service or i’m going to close my account. the call back link bullshit doesn’t work
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The Ginge Sound
(@ShatteredEgoPro) reported
@Fidomobile Bad company don’t do it
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Neda
(@Neda652) reported
@Fidomobile your customer service sucks & tells me to sign in online. I have been with you since 2005! I can't get into my account onelineThe guy at the booth couldn't help me. He also couldn't take off the $10monthly additional fee that I don't use and never gave permission to.
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Jill Winer Ⓥ
(@JillLovesToFly) reported
@Fidomobile just wanted to ensure everyone is aware to not waste their money on the #belkin @belkin @BelkinCares screen protector you sell. Evidently the warrantee does not work if it breaks due to dropping ones phone. I have never seen a screen protector break in any other way.