Fido Outage Report
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
-
Phone (58%)
-
Internet (29%)
-
Total Blackout (6%)
-
E-mail (3%)
-
Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie and Chilliwack.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Dan Heyman
(@DanTheWheelMan) reported
@FidoSolutions @Fidomobile It's been HOURS that you've been down, guys. What is going on here? We're living in a lockdown world and for many of us, our phones are integral to our business/livelihood. You must have identified the problem by now, so we'd like some answers please.
-
Andy
(@randompplad) reported
@Fidomobile when will your outage be fixed???
-
Josh Dehaas
(@JoshDehaas) reported
@Fidomobile Now nearing an hour without phone service in Beaches are of Toronto. Anyone else having this problem? Or is it just me?
-
RK
(@ReymeKaur) reported
@amanmangat08 @Rogers @Fidomobile Bell seems to have no issues at the moment. But entire Rogers is affecting the business networking
-
mnemonicovrload
(@mnemonicovrload) reported
@DecaireRobert @Fidomobile Apparently the Rogers cell network is having widespread problems today. My phone currently can't connect to the SpeakOut network either (MVNO that runs on the Rogers cellular backbone). It was showing 2G service until I rebooted my phone, now no service at all.
-
LifestyleDigs
(@TheLifestyleDig) reported
@FidoSolutions I had a job interview by phone for 9am and wondering why the HR person didn't call. Looked at my phone. No service on Fido @Fidomobile Guess I can kiss goodbye the chances of getting that job. Thanks a lot.
-
Based Brat
(@based_brat) reported
@Rogers @Fidomobile am I gonna get a credit for my service being out the entire day?
-
Adultish Gambino
(@ehdubzzz) reported
Yo @Fidomobile and @Rogers. Fix up!
-
K9
(@Kennyn316) reported
@GlobalBC if a person was in Trouble and @FidoSolutions @Fidomobile can’t call out to anyone? What Happens then...lack of Help Lack of CANT contact Any1! WTF!
-
Johnny
(@MatJimbo) reported
@Rogers and @Fidomobile can you pro-rate my bill based on the outage? #rogersoutage #fidodown
-
vipul mehta
(@vipulme80776273) reported
Mobile network completely down from last night @FidoSolutions @Fidomobile
-
JT like J T
(@JtCrimwolf) reported
Nice. My service is out #fido @Fidomobile ?? Like ... wtf.
-
Dindo Dacanay
(@dcny421) reported
@Fidomobile will today network shutdown means a free charge to all subscriber for today’s service disruption becoz we are already missing a lot of important calls and emails. Be fair and do the right thing.
-
Wayne 'Locked Down' Newton🇨🇦
(@WayneWriteOn) reported
Holy, moly @Fidomobile Fix soon?
-
mrjasonshine
(@mrjasonshine) reported
@Fidomobile your customers count on you. Every hour the service is down is good for $1000 credit right. You understand that you signed a contract that said you would supply service get the network up or pay up! I got work to do.
-
lovepreet brar
(@b90ee0097dad4f9) reported
@Fidomobile @LidoPimienta @WitchProphet Already cost me over $800 in past 12 hours when are u gonna fix the network
-
Q.Q
(@QQ23280405) reported
@Fidomobile Fido Network in Edmonton Alberta is not working
-
Johnny
(@MatJimbo) reported
@RogersHelps @Rogers and @Fidomobile can you pro-rate my bill based on your outage? #fidodown #rogersdown #rogersoutage
-
Sherri eldridge
(@Eldshe) reported
@RogersHelps @Rogers @Fidomobile anyone know when the heck this is going to be fixed? Over 13 hours without service or an answer as to when this is going to be fixed is completely absurd. Give your customers an answer
-
cat think you are cool
(@thecatdragon589) reported
@hmmbee @Fidomobile im in Vancouver too, no signal whatsoever since before i woke up
-
David Vandenberg
(@burlingtondavid) reported
The irony that I got my @Fidomobile bill today and @Rogers and Fido have been down all day. Every person affected should get a month’s credit on their bill statement. This is crazy. Causing lots of problems connecting with our community friends who access our food.
-
Amaa
(@Desi_Panjabi1) reported
@ReymeKaur @Rogers @Fidomobile I think you can claim compensation if No network provided to business customers
-
Kyle Thomson
(@kylet19) reported
@FidoSolutions @Fidomobile what is going on?!??It’s been 5 hrs and no internet, text or cell service? That’s crap ! Some of us have business we use our phones for ! You’re gonna cost me my job !!!! I want a response to this and a credit to my account !
-
Patri
(@Patri_Lombardi) reported
@Fidomobile NOW FIDO IS DOWN? How am I supposed to call my clients.... time to switch to another service provider i guess. This is so bad! ALL MORNING!
-
Mike Alexander
(@Mike50hi) reported
@Fidomobile LTE still not working...!!! #FIDO
-
Amanda Arbour
(@AmandaArbour) reported
@RogersHelps @Fidomobile is also not working. Two of our phones are not working and it's been over 2 hours!
-
ursa minor
(@starbear604) reported
@Fidomobile Is there a problem with service in the V5T area of #Vancouver ? I keep getting network not available messages.
-
elaine ❀
(@elaineeyxo) reported
On days like these, I wish I didn't get sucked into the FREE tablet and finance program with @Fidomobile -- now @Rogers and Fido is down and I can't even leave my contract. The ONE year that I decide not to buy my phone outright. :') #rogersdown #vancouver #fido
-
Mohit Sharma
(@MohitSh20429264) reported
@Fidomobile Please provide a timeline when the service would be restored?
-
AK Renaissance
(@RenaissanceLby) reported
@ShireenSalti @Fidomobile Apparently @Rogers has been down all morning too