Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (53%)
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Internet (32%)
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E-mail (8%)
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Total Blackout (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Vernon, Vancouver, Okotoks, Toronto, Grande Prairie, Chilliwack, Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Niagara-on-the-Lake and Fort MacKay.
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
Phone | |
| Vancouver |
Phone | |
| Okotoks |
Phone | |
| Toronto |
Internet | |
| Grande Prairie |
Phone | |
| Chilliwack |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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الدكتور كمال صالح استشاري جراحة التجميل في قطر
(@kamalhusseiny) reported
@Fidomobile i try to call costumer service many time they put me to wait long time
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Jada Shada Hudson
(@jadashada) reported
from
Toronto, Ontario
@bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪
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syedasad
(@dsyedasad) reported
@Fidomobile Im fido customer and need to send a private message. How can I do that?
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sam(antha)
(@samchizanga) reported
Not another @Fidomobile outage chile... Which super villain did they piss off? 🥲
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r
(@talks247) reported
@Fidomobile what is customer service phone#?
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RealNikW
(@RealNikW) reported
@Fidomobile your automated call centre is absolute trash. I have been listening to the same options over and over. You guys have really gone downhill in terms of service. Will be looking to cancel all 5 lines on my account.
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Ali
(@Tweety_Ali_) reported
I understand that internet service providers need to do maintenance, but can you at least send an advisory to customers so they make necessary arrangements. People are working from home, home schooled, etc and waking up to no internet throws the day off. Cc: @Fidomobile
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Ishaan
(@Ishaan10805131) reported
@FidoSolutions @Fidomobile Hi, I had put my account on a temporary freeze from March to June. However, I would like to extend this freeze until July 7th at least as I am still stuck outside Canada. Kindly help me with this. #sos
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Cassie33
(@Cassie3312) reported
@Fidomobile Both Fido and Roger's internet have been up and down since Saturday.
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𝗠𝗿.𝗕𝘂𝗺𝗳𝗮𝗰𝗲
(@misterbumface) reported
@Fidomobile Its pretty crap internet, do not get this. You will get ****** around by Rogers.
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Adrian Monaco
(@amonstwit) reported
2/2 and were rude when she inquired about getting them. @SamsungMobile and @Fidomobile need to get their promotions in order. If you are going to advertise something honour it.
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Jada Shada Hudson
(@jadashada) reported
from
Toronto, Ontario
Anyone else Internet is down now 🤬 downtown toronto ? I Use Fido internet and everything BLANK OUT, NOT LOADING, MOVIE DONE, PORN NOT SHOWING ahhhhh @FidoSolutions @Fidomobile 😭😢🥺
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Daniel Evans
(@DanielE07729416) reported
Is Fido Mobile down right now? Getting really bad reception in normal areas. @Fidomobile
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Debbie Chesal
(@chesal_debbie) reported
@Fidomobile When are you coming out with 0$ phones. I pay a lot for my service and need a new phone.
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paritosh tripathi
(@its_paritosh) reported
@Fidomobile - I have been charged wrongly for $425 in my account, I called multiple time in last one month and the issue is not resolved yet . You are the worst telecom service provider I had ever seen, stop robbing your customers.
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ME
(@zanakam) reported
@Fidomobile Having the worst customer service experience. Two of the operators gave me a plan and told me that there will be a charge which will be refund. Later another operator tells me they were wrong and I have to go back to my old plan if I want a refund??!! Unbelievable...
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Dave Glover
(@nomorejoydave) reported
@Fidomobile help!!!!!! I want to change internet package and can’t on app or website. Two days of frustration!!!!
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Brandon Lukasik
(@B_Lukasik) reported
@Fidomobile I’m wondering why your call centres are closed, your chat support doesn’t work and your website is not working. Do I have a cell company anymore?
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Minion
(@MinionMania18) reported
Your chat service is unreliable, agents randomly disappear @Fidomobile. Also, why is there a $45 self-service upgrade fee for tablet upgrades when you cannot upgrade tablets online and are not available in store... (iPad Air)
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siddhi
(@siddhi36083590) reported
@Fidomobile i want to pay what i used so please adjust. The agent was extremely unhelpful and said talk to a manager.... the manager was probably the most horrible human i have spoken with in my entire life cont
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siddhi
(@siddhi36083590) reported
@Fidomobile she said she cant help me . I had tears in my eyes to that she said “ this is my first warning to you as you are being rude” i said what if i dont pay the bill she said then we will charge you late fees cont
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siddhi
(@siddhi36083590) reported
@Fidomobile i asked how can i cancel . She said “ that will have repercussions and think about doing that. So here is what i want to know cont
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Helen Hide
(@HelenHide) reported
@Fidomobile Not that reliable. It has been down since this morning and no ETA on when the Internet will be back up again .
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile "Unfortunately we cannot connect the number dialled" This is the message I get 50% of the times I try calling. Thats #ROGERS for you Canada's no.1 network. @JorgeFernandes...CTO. Rogers is a failure in BC.
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Canada For Canadians
(@VigilantCanada) reported
@Fidomobile > Re : 416-565-4546> My Bill should Be $30 + Tax. Why I got A Bill Of $42.26 ?? It Should Be $33.90. Please Explain & Fix This Issue Please. Then I will Pay. Thanks
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Juhi Apte
(@Jwoohoo) reported
from
Toronto, Ontario
@Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!
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siddhi
(@siddhi36083590) reported
@Fidomobile posting here as i dont know how else can i get help. I have been with Fido from past 3 years. I pay for an add on on my mobile plan that gets me cheap international phone call rates as my family lives in india and i am in Canada. Cont..
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Mk
(@Mk_501Billz) reported
@Fidomobile your Internet service garbage 🗑 hella trash! **** been off all day smh time to change I think
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Jesse Frohlich
(@JesseFrohlich) reported
So after three days of nonsense and having rude staff at @virginmobilecan give me false/misleading information, I’ve made the switch to @Fidomobile who have an amazing promo going on and the lady who helped me was the nicest and sweetest.
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Samarth
(@sbk_sam) reported
@Fidomobile @FidoSolutions Worst service ever !! I have not used my data and using wifi and it’s showing your data is paused and data is finished. I think i should switch to some other provider now