Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
- Phone (56%)
- Internet (28%)
- E-mail (9%)
- Total Blackout (3%)
- Wi-fi (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 7 days ago |
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Phone | 7 days ago |
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8 days ago | |
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11 days ago | |
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Internet | 12 days ago |
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Phone | 17 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Commander416 😷 (@Commander4162) reported@Fidomobile I am getting frustrated! Who do I speak to in Fido management to get a long standing, and recurrent problem solved. If I can't get it dealt with, I will talk to Joe Natatle and see who's *** he can kick.
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Jason (@604jchen) reported@Fidomobile your Customer service agents are so useless, please make your future promotions more clear, some have been able to get special treatments.
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Tasneem N (@TasNadeem) reported@Fidomobile been trying to contact Fido customer service for 2 weeks now via phone,app and live chat. NOT happy. Could someone please respond to my DMs. Thank you.
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RadicalBradacal 🌈 (@ADBradac) reportedI've been a @Fidomobile customer for nine years, since moving to Canada. Here's a thread about the worst customer service I've ever had, and how no one should use Fido. Ever.
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Live Influences Digital Marketing Agency (@InfluencesLive) reported@FidoSolutions @Fidomobile Hello Customer care , i wam so much pissedoff from fido services. I have tried to call fido care and wait for 2 hrs but no luck for 5 days. please cancle my wifi service. account #223302159 name : Rajarshi Patel address : 15 Jellicoe Crescent,
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Quick Question (@SMeesam) reported@Fidomobile Worst customer service ever!!!!!!
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The Hammer (@KevinIs20463333) reported@Fidomobile 1 billion in annual revenue and you can't solve this issue that puts all ROGERs customers at fraud risk...terrible look for a terrible company @Rogers
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DAN THE DAD (@Daniellethedad) reported@Fidomobile Your online services are garbage and the "support" your company offers is terrible. Figure it out, you guys are useless
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Abhishek dubey (@abhi_sdl) reported@Fidomobile @FidoSolutions I have been trying to get in touch with you guys since 3 days..Its regarding my billing issue. Can you please schedule a call back? Thanks
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Reid Palmer (@unclegordonpalm) reportedHey @Fidomobile I'm no longer a customer so I can't contact a rep on the phone using my number (IVR barrier), and the Live Chat gives a "Server Error" - please respond to my DM when you can. Have a question regarding a credit on my account.
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𝔸𝕤𝕙𝕝𝕖𝕪🍟 (@yeahwellso) reported@Fidomobile been on hold forever. how to I get some help?
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Thehyunkel (@thehyunkel) reported@Fidomobile How to not get a customer 101 : - Tried to apply online, got some message telling me to call for some verification. I call, the person needs to transfer my call (1st strike). The wait time for other service is about 45 min (2nd strike)
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Jummy (@goodnaijagirl) reported@Fidomobile Hello! Phone cut off while I was waiting for the customer service specialist to find the note on my file; called back and customer service is closed! Hope @FidoSolutions can help as this is time sensitive!!
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The Hammer (@KevinIs20463333) reported@Fidomobile Fido is a **** division of Rogers. Constant Chinese fido crank calls, no solution besides blocking number but doesn't work because always changes....terrible company, the worst @Rogers
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EcoGothsOnly (@Over9000Jon) reportedhey @Fidomobile here is the thing, when you add a new chatbot and direct all support requests to the website / chatbot and remove your contact information, you need to make sure you can do all the things in self serve, like cancel accounts.
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ghost (@_ekbl) reported@Fidomobile The customer service is ridiculous with you guys. I don't know how many times in the last 2 weeks you guys made me waste my time.
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prinkly (@lameparm) reported@Fidomobile worst ever experience. get some better customer service representatives. seriously reconsidering my decision with going with fido
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Steve Cordrey (@SteveCordrey) reported@Fidomobile @FidoSolutions My Data Bytes sessions are not resetting. Please help.
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Samuel Baruffi (@SamuelBaruffi) reportedHey @Fidomobile ! I've been trying to connect with one of your agents for most of the day today. With more than 10 chats opened and 4 calls with ZERO being answered. Currently more than 40 mins on the line waiting! Is this the type of customer service you want to provide? #Help
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Tom (@GrahamThomas92) reported@Fidomobile My partner is having issues with her phone, she spent 30 minutes on hold, spoke to a rep who advised her to wait for the call to hang up then to restart her phone, which didn’t work. Now she has to wait again to speak to someone - this is awful customer service.
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P.E. (@ashestantalize) reported@Fidomobile you sent the sim cards to the wrong address. Your phone line is impossible to get through. Is there no offline way to fix this?
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A M. (@AMobbDeep) reportedI recently switched to @Fidomobile but my number was not properly ported. It’s been 2 days that I’ve been trying to reach customer service. 🥲
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Mike Schilder🇨🇦 (he/him) (@pictor) reported@Fidomobile My plan is $65 for 10GB. I see on the site that your 10GB plans are listed at $60. Who do I talk to about knocking my bill down by $5?
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Wine Lover in Canada (@canadianwino) reported@Fidomobile can't seem to sign up - some issues going on with your web site.
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Aman (@strrangrr) reported@Fidomobile why are you blocking my number from being ported to Rogers?! Can someone help.. this is ridiculous
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prinkly (@lameparm) reported@Fidomobile @FidoSolutions worst ever experience. get some better customer service representatives. seriously reconsidering my decision with going with fido
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Christina (@christinahio) reported@Fidomobile is there a reason why I can’t call a support line?
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Jasmine 🇨🇦 ياسمين (@JasmineGhandour) reportedAs per to my experience, Fido has a better customer service than Bell Canada. Therefore, I am switching to Fido ☺ @Fidomobile @Bell
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danielle (@kdaniric) reportedOrdered a new phone and got a sweet deal from @Fidomobile early last week. Too bad I have had zero follow up regarding the delivery of my phone even though I was advised I would have it in hand within 2 to 5 days and I can't get through to customer service #foreverwaiting
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Haris Masood (@HarisMasood07) reported@Fidomobile trying to connect with tech support for internet assistance since many days but always stuck on long holds over 30 minutes without getting to an agent. How can i get someone to help with internet connection issues ?