Fido Outage Report
Why is my Fido service not working?
No problems detected
If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
-
Phone (59%)
-
Internet (28%)
-
Total Blackout (6%)
-
Wi-fi (3%)
-
TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout | |
| Richmond Hill |
Internet | |
| Mississauga |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
-
Tara Sue
(@TaraSuzz) reported
@redcok @Rogers @Fidomobile Why do you need a phone to cre for your dog. Take it to the vet. Don’t use the outage when ppl like me and frontline workers can’t call family members to say goodbye to their loved ones
-
NM
(@naiza7) reported
I’m wondering what’s happening with @Fidomobile No service since this morning
-
Malcolm Online
(@ThatGuy_Malcolm) reported
@RogersHelps @Fidomobile so how will I be compensated with today country wide outage I like to play @PokemonGoApp but I can't.
-
Ranting Canuck
(@RantingCanuck) reported
Today I'm thankful for #procrastination!My partner was going to switch cell providers and join me with @Fidomobile but I was supposed to see if we got any deals for bringing her over... After having no service all day today I grateful she's with another provider! #fidooutage
-
To thine own self be true
(@Thnk4myslf) reported
@FidoSolutions @Fidomobile Some??? Intermittent??? Disruption?? Correction: 10 MILLION customers 9+ HOURS NO CELL SERVICE
-
damirX
(@bigchalupa) reported
@RogersHelps @Fidomobile @Rogers still no data or phone service since midnight
-
eric
(@eric27504671) reported
@FidoSolutions @Fidomobile Intermittent? I have not have service all day!
-
Pickle Skull
(@KryKryptonite) reported
What ******** @Fidomobile 🤬 #WORSTSERVICE I can't even receive calls from the hospital!! This is ridiculous!!!??? What are we paying for!? We never have good service, and now we have NO SERVICE! STILL! Fix Your ****!!!
-
Nicola DeSousa
(@desousa_nicola) reported
@FidoSolutions @Fidomobile Intermittent? Try complete outage since around 130am.. Phone also says I am roaming but have no service.
-
𝓰 🥀
(@lavandxr) reported
@Fidomobile @FidoSolutions I’ve had no service since this morning. Unacceptable. What is going on????
-
Adrian Vershinin
(@VershininAdrian) reported
@FidoSolutions @Fidomobile Missed critical MEDICAL SPECIALIST call re COVID. No text warning to customers. Found out accidentally here. Customer service responding primarily to positive tweets. Customer for 15 yrs. Service steadily declining. How will you compensate us?
-
திவா Thiva
(@thivakaran_) reported
@FidoSolutions @Fidomobile I had no coverage at all since this morning..this is frustrating service from nation’s best carrier hope they will take off this month bill!!
-
Navnoor singh
(@singhnavnoor) reported
@Fidomobile My phone(Samsung J7 Max) phone says "Not registered on the network" I need to make some really important calls. Can't believe something like this can happen in 21st century Canada
-
🇨🇦SUZYQZEE🇨🇦
(@SusanTee2014) reported
@RogersHelps @Fidomobile @FidoSolutions Looking forward to when you fix today’s ongoing telephone issues AND the your pro-rating my account for you inconvenience!
-
NM
(@naiza7) reported
I wonder what’s happening with @Fidomobile I haven’t service since this morning
-
coconut
(@Hailey44470601) reported
@Fidomobile @MrsTtheECE1 You have been saying updates and all day none has come. We’re paying for a service that doesn’t even work with no explanation as to what is going on. Instead of telling us to wait for updates get some answers
-
MaMiCa AshurA
(@Mamica_1) reported
@FidoSolutions @Fidomobile I was frustrated, but after reading these comments, am good.. it's never that serious
-
j.p.s
(@picklesnmustard) reported
@DanielleAlanah @FidoSolutions @Fidomobile The issue I'm seeing is more so with Fido admitting it's impacted 911 and emergency services both calling to them and them needing to call back but not being able to. And people who have medical needs not being able to cal their doctors
-
Alli
(@llisonx) reported
I am just girl, standing in front of her phone, asking for her cellphone provider ( @Fidomobile / @Rogers ) to get it together so she can have service back
-
Merhej Q.
(@MerhejA1) reported
We're trying to book an appointment @Fidomobile how are we supposed to do that with the phone lines down? No means of creating an online appt.
-
𝓙𝓾𝓼𝓽𝓙𝓮𝓷𝓷𝓪🇨🇦 🇮🇪
(@_Jenna_bee) reported
@ETito604 @Rogers @Fidomobile They took chatr with them too! I already switched my internet from rogers after a 5 day outage, in downtown Toronto no less, maybe its time to get a new cell provider!
-
Radhika Nannavare
(@RadhikaNannava1) reported
@Fidomobile @FidoSolution my fido mobile connection is lost since today and I am experiencing huge difficulty. It is displaying as "No Service". Kind provide assistance.
-
GiiGii ❥
(@GiaGii2) reported
I heard y'all been down since 1am this morning, tell us what's going on? Someone hacked y'all? Someone tripped over a plug? What?! @Rogers @Fidomobile @FidoSolutions #Rogers #Fido #cellphonedown
-
Kyle Fortch (Dreamboat Ky)
(@Kfortch) reported
Shocker once again @Fidomobile is down 😠
-
Jose
(@Jrvz__) reported
@Fidomobile we have a problem
-
Reena Kara
(@reena_kara) reported
from
Toronto, Ontario
Now that @Rogers and @Fidomobile is down, I finally have a reason to use @WhatsApp #backtobasics
-
Pipay santos
(@pipaysantos) reported
@Fidomobile no service !! How long????? Untl we get service again..
-
A🖤
(@areeja_h) reported
@Fidomobile pls fix the service outage i want my service back 😖
-
Garv Khanna
(@GarvKhanna) reported
While I miss having my phone. I hope someone hacked into @Rogers @Fidomobile just out of spite for the rates they charge us. Unless they're looking to hire me. In which case we need to double down on synergies and find a solution. #BigTelecom
-
Nicole
(@Kindlesandbooks) reported
@Fidomobile Any news as to when service will be back up and running again?