Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Phone (58%)
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Internet (27%)
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Total Blackout (6%)
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E-mail (3%)
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Wi-fi (3%)
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TV (3%)
Live Outage Map
The most recent Fido outage reports came from the following cities: London, Calgary, Toronto, Ottawa, Kitchener, Richmond Hill, Mississauga, Hamilton, Vernon, Vancouver, Okotoks, Grande Prairie, Chilliwack and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Calgary |
Phone | |
| Toronto |
Phone | |
| Ottawa |
Internet | |
| Kitchener |
Phone | |
| Ottawa |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Ставка
(@ctabka_art) reported
Fido: To register your account, you need your account number found on the service agreement! The service agreement: x-xxxx-1234 @Fidomobile
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Satya Raam
(@satyaraam) reported
@Fidomobile @FidoSolutions it’s been a nightmare with you guys, everyday you keep on changing the words and one of the worst service I have ever experienced.
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HO’LLY
(@ollyever) reported
Watching these @Fidomobile employees now arriving to open the store … I don’t think I should huger their service anymore.
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Sabrina
(@sabbie_9) reported
@Fidomobile my cell service hasn't been working this morning. It says no SIM and emergency calls only. Is there a wider service outage?
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Kyrie
(@portivex123) reported
@Fidomobile My wifi has been down since Friday and a technician is coming today. I have summer school and have been using my dad's data and it's about to run out so what do I do? Shouldn't my parents get free data to make up for this
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Amrita
(@Amrita19083852) reported
@Fidomobile @FidoSolutions Getting service unavailable when trying to log into my account… please assist
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HRH Princess Bitchypants
(@hashtagparade) reported
@Fidomobile, I've spent over an hour trying to get a situation resolved and all I'm hearing is "I do apologize..." and gaslighting abiut the situation. After 1 hr+ a "supervisor" hung up on me. Why does your customer service suck so damn bad lately?
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iiamgood
(@iiamgood1) reported
@Fidomobile fix ur dumbass website, or else...
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danni
(@danni30908563) reported
@Fidomobile called to ask about internet connection. Your rep didn’t know the answers to my questions and customer service supervisor Daniel refused to speak to me.
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timothee
(@starmacbook) reported
@Fidomobile my phone data is not working it’s only going on 3G and not working I resettled network stettings and eveyrthing
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Belmod
(@reye5y5) reported
This is like the 3rd time I tried to put my free one hour on this month, and everytime I get "we doing maintenance". I'm done with you @Fidomobile. I stayed cuz of this feature, but I never get to use them when I went. Bye bye @Fidomobile hello unlimited @TELUS
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@.@
(@dudu33papa) reported
@Fidomobile I live in downtown Toronto and the internet has been down since 10pm last night, how long will it take to fix it?
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ShockTroopCAN
(@ShockCan) reported
@Fidomobile Not able to log into my account to pay my bill.... ever since the new version of the app came out. Website is also not working
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DanielleJN
(@DanielleJN4) reported
@Fidomobile since 5 am this morning I am being inundated with CRA spam calls on my phone. I am on the do not call list! How the eff do I report this problem
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Sean Bray
(@iamseanbray) reported
I’m considering leaving @Fidomobile due to their problematic app and poor (little to non-existent) coverage in my area. Any recommendations? #cellphone
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jitin varghese
(@jitinvarghese) reported
@Fidomobile When will the website be up.I have issue with my bill.
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.vayanin
(@PynkKnits) reported
When that warranty finishes? Don't call @Fidomobile @FidoSolutions. Even if it was the day before don't call them. Cause their first response is?! "Your warranty has ended we can't help you."
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.vayanin
(@PynkKnits) reported
I wish more people talked about @Fidomobile @FidoSolutions and their lackluster services and how they try to gaslight you when you need help from them. @CBCToronto
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AvsGrl
(@avsgrl19) reported
@Fidomobile Fido, you suck. Your service is terrible, and your “customer service” reps are extremely rude and should not be working in the customer service industry. So disappointed after being a loyal customer of 12 years.
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shubham kansal
(@shubham_nit) reported
@Fidomobile I got chrged $50 for LD calling for July. LD is already included in my plan since i get into contract with FIdo from Nov 2019. It's not mentioned any end date of the LD service in contract. These are fraudulent charges and needs to be taken back.
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yung ca$h_regi$ter🥶🥶
(@DeezHoes7) reported
@Fidomobile Yo internet down fox it 🥱
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Huh
(@whatthefemmme) reported
@Fidomobile Switched over to Fido from bell, never had better service. Thanks!
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Ladybug
(@Laadybuuug) reported
Early morning row with @Fidomobile customer service, which I was right and finally she removed the extra fee, but not a good feeling to start the day !
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HO’LLY
(@ollyever) reported
Watching these @Fidomobile now arriving to open the store… I don’t think I should get their service anymore.
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.vayanin
(@PynkKnits) reported
If it's one company that will hang you out to dry, it's @Fidomobile. Do not, and I repeat, DO NOT expect them to have your back as the customer. You'll play yourself immensly.
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Lys
(@alyshines) reported
It’s not everyday that the cellphone companies have excellent customer service but the rep from @Fidomobile that I spoke with today was outstanding. Y’all need to give this gal a raise @FidoSolutions !
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danni
(@danni30908563) reported
@Fidomobile i don’t understand why you think I would wait up to 48 hours to receive a call back when my internet is down RIGHT NOW and I need to work RIGHT NOW
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.vayanin
(@PynkKnits) reported
Not only will @Fidomobile customer service not help you, they will textbook respond you to death to the point that you don't even want to call in for help because you know you won't receive any.
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Carolyn Fully Vaxxed
(@cstampeen) reported
@Fidomobile is there an email for customer support?
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Ｗｈｏｌｅｓｏｍｅ
(@roseNES5) reported
@Fidomobile your wifi still keeps going out, i called your people yesterday they said they were fixing wires, and this was at 3, and it fixed at 12, now its out again why does this keep happening? you should probably check if another wire is down