Fido Outage

@Fidomobile I am loyalrity customer for 10+years, and called CSR for a good plan and they didn't make this happen. I am very disappointed for Fido treated loyalrity customer like this. I am shopping round Kodoo, they all have good deal for new client.

@Fidomobile If I switch to another service, know that your website is a large chunk of the reason. It is a coin flip on whether I can even log in usually (today...not at all, other days, it might work). No, I am not that interested in following up on this point

@Fidomobile this company doesnt know the true meaning of customer service. Fake promises, fake show off for help. Never be a part of this carrier.

@Fidomobile It is Hilarious, 2nd complaint for this month, you guys need to upgrade communication between your employees, one gives promotional offer, second person denies it as first person did not put notes about that thing. Example of service getting worse....

@Fidomobile I can’t change my billing address. Error 502 shows up when I do that. Can you help

@Fidomobile I can change my billing address. Error 502 shows up when I do that. Can you help

Anyone else been having bad reception with @Fidomobile recently? Or is it just me?

@Fidomobile my bestie has had multiple fraudulent activities on her account and it's been reported dozens of times to you. You don't help her so it's my turn. I'll be blasting her story on every outlet, news and media source I can find! Suggest you resolve this with her asap!

Me talking to @Fidomobile this afternoon: Me: hey @FreedomMobile has a zero dollar Samsung can you match or get me close to it for $60/m? Fido: best we can do is $300 down and $33 a month plus your plan @Fidomobile are you even trying? It was insulting as a 15 year customer

@Fidomobile please change couriers to Canada post. They will actually do the service you pay them for.

Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

It's crazy hard to get customer service from @Fidomobile

@CommitStrip @Fidomobile this webcomic is about you and your bad website

@Fidomobile how can i go to sleep one night and wake up the next morning with no phone. Wtf fido. Please help me!

I have been chatting with @Bell and @Fidomobile customer support service recently, via their website, on my laptop. I should be able to handoff the chat to text message on my phone to continue the conversation on the go. #ux

@Fidomobile Oh! But Fido will be carrying them? I did know the preorder isn’t for a few weeks, but it sounded from the support tech like Fido wasn’t going to carry it at all.

@Fidomobile Is there a reason Fido is not carrying the iPhone 12 Pro Max? Or are you and the support agent I spoke to was just incorrect?

@FidoSolutions @Fidomobile will be filing paperwork on your agents who have mis lead and lied to us since last week about replacement modem for your home internet..5days later found out not one agent attempted send it. We have phone call logs and agent names. Worst service ever

It’s beyond frustrating when @Fidomobile is charging me a phone I never received 🙃

@tunaovoxo07 @Fidomobile Oof, I had a really bad connection this last week, but other then the start of covid and everyone being home, it’s been great

@tunaovoxo07 @Fidomobile I still haven’t had a problem with direct Rogers, is it really that bad in TO?

@Fidomobile Suddenly my monthly plan has been increased by 12$. Tried calling customer care but they don’t seem to be very helpful..can you help me out? @koodo Will you be willing to suggest a good plan for me and my wife? Want to switch from Fido!! Thanks

@Fidomobile why can I not do a simple phone upgrade and instead am prompted to call your customer service number where they'll attempt to charge me the device processing fee (which has happened before)? Just wondering

@Fidomobile Dissappointed. As a new customer who signed up a couple of weeks back, I am still on chat and call with the customer service trying to get my address corrected and internet connection set up. This is a nightmare.@FidoSolutions

@Aliquot126 @Fidomobile Agreed. On second modem for net. A third on way they keep sending broken or dead modem..room mate just wasted a month with partial service. Horrible customer service as well.

@Fidomobile @FidoSolutions Your internet and agents who work on the phone for internet reasons are poor quality workers. Sent you a dm. Two business days or I take my business else where. It's all we are giving fido..two days. It's been over a month of horrible service and we figured out why today.

Want to know how @Fidomobile deals with things they don’t want to? They put you on hold for an hour and 23 minutes (and still going) in hopes that you’ll hang up. And then when I finally get the poor CSR on the phone “I” need to withhold my rage - Wish me luck. 😡

@Fidomobile 15 minutes on hold and then you hang up on me. Don't you want my money?

@Fidomobile Hey fido, I used fido from last few month, I already add 2 line from other network in my account.Still i don't get any deal for me.If you can give some deal or i will change my carrier?

@rachelpedersen @Fidomobile @FidoSolutions Have you tried calling support again? Maybe they won’t hang up on you this time 🙃