Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Fort MacKay, Toronto, New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London and Bradford West Gwillimbury.
| City | Problem Type | Report Time |
|---|---|---|
 Fort MacKay |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| New Westminster |
Internet | |
| New Westminster |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Harsimran Singh
(@harsimrancanada) reported
@Fidomobile hey fido, I am Harsimran Singh. I am ex-user of Fido. I am really sad to say that your services are really bad. I recieved an e-mail from Fido mobile 2 months ago. It said i have a bill due on my name, but the account number was not mine. To be continued...
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Tharun gurrapu
(@gurraputharun) reported
@Fidomobile worst service ever…
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile Continue what in private. Please just fix this issue
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Mohit Dudeja (He/She/They)
(@themohitdudeja) reported
@Fidomobile You charged me double amount for my monthly bill. Customer service agent disconnected without listening to me. I'm an international students in Canada. I can't afford to pay double. Kindly look into it. 934546771
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the disgraced toymachinesh
(@toymachinesh) reported
@Fidomobile my phone seems to be disconnected from the network, I can't get calls or text
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A V
(@coolamazon) reported
@Fidomobile Why are your chat agents not understanding a simple thing? I have requested for a call back from customer support multiple times over chat, and still nothing. Why are you guys doing this?
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Akira Tokuhiro, Ph.D
(@TokuhiroAkira) reported
If you need human-based service, might think again re’ @Fidomobile; 30+ in queue, already 20 minutes waiting.
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Sambhav Kumar
(@sambhavsareen) reported
@Rogers @Fidomobile This is totally unacceptable, my Fido bill has been over 100$ for the last 2 months and I see unknown charges for the calls we never made I complaint previous month and see it again, I have to leave FIDO for good
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OilViper
(@OilViper) reported
@RE_MarketWatch @GS_patriotic1 @Fidomobile Why get bent out of shape about this **** though? You can see, clearly, from the mads public outrage, that these girls are in the wrong, and that society overwhelmingly thinks its wrong. So, you're winning. These kids are stupid little shits and you'll never meet them.
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Ball Cap
(@Ball_Cap60) reported
@Fidomobile Really Fido? ID is now required to enter your store? Consider me a former customer.... I'm porting my number to another carrier.
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Dan Grummett
(@dangrummett) reported
@roof_talks @Fidomobile I've been inundated with spam calls/texts since signing up with @Bell last month. My number clearly belonged to an individual running from creditors, likely including Bell. I told them. It didnt help. The least they could do is have a 3-month cool off period when they recycle #s
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brat
(@4smoko) reported
lmao @Fidomobile sucks so bad they have been scamming me for the last year by giving me a bunch of chargers “for free” … and then making me finance them for $6 a month for the last year without telling me 🙃 I’ve been too busy to notice the upcharges til now
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djr747
(@djr747) reported
@Fidomobile I have to say your customer service is pretty disappointing. But I guess that is expected with large corporations where competition doesn't really exist. You don't really have to set the bar high. Someone in chat waiting for hours not really your problem right?
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Sammy
(@srose180) reported
@Fidomobile been trying to discuss unauthorized charges on my account and no one is answering me on support …
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신회색
(@itch__balls) reported
@Fidomobile WHAT IS WRONG WITH YOU. WHAT IS GOING ON Since last weekend, it has been weak connection. What’s the point of paying your service if you keep being like this.
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile I don’t understand, did you fix the issue?
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A V
(@coolamazon) reported
@Fidomobile I have been trying to request a call back from customer support and it’s been 30 mins already and your AskJack chat agents are just wasting my time unnecessarily. How can I request a simple call back from customer support?
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DancesWithLysol
(@DancesWithLysol) reported
@roof_talks @Fidomobile People use phone numbers as a method of signing in to things? Email addresses are typically what's used for usernames because they're more secure, and offer a good channel to send "password reset" emails. Why would someone use their phone number for a login?
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Kati
(@roof_talks) reported
@DancesWithLysol @Fidomobile I always use phone number. Usually, I receive the codes for one-time login or for two-factor authentication
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile has charged me almost 5 times my monthly fee, 7 phone calls and two visits to their store, no success. Worst mistake I’ve ever made.
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Earl Shindruk
(@optimaxbenefits) reported
@roof_talks @Fidomobile Fido is not the best choice for cell service
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Amelia
(@day_trippen) reported
@Fidomobile my service is out . In BC
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vikas jaswal
(@vikasjaswal07) reported
@Fidomobile please stop misquoting and misinforming people when you signed up for new contract. Completely cheated with with policies and customer service. Never delivered on your promise. Beware people.
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Maobao
(@tool0001) reported
@Fidomobile why isn't Fido introducing service where it asks caller to press random number to connect to call to user? Telus has this feature and it stops spam calls from getting thru.
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Bibi Raghubar
(@bibiraghubar) reported
Hey @Fidomobile When will your Customer Service Supervisor return my call? I’ve been waiting since January.
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Pr@TeeK
(@prateek2485) reported
@Fidomobile I would request you to look into a wrong bill sent to me, and not getting any support to fix it. The customer support associates are not providing answers, and already know the issue but are unable to fix it.
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Mariam Didi
(@Mariam787068241) reported
@Fidomobile DO NOT, I Repeat, DO NOT use this company as your cell phone provider. They will fraudulently charge you for other lines, and never fulfill the promises they make when you sign your contract. BEWARE
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Darius Sookram
(@dariussookram) reported
Another day, another issue with @Fidomobile / @FidoSolutions! Maybe it's time to switch? Send me suggestions (DM or @ me).
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Elle Waste (LoriAnn)
(@ElleWasted) reported
@Fidomobile why is @Rogers trying to steal me as a customer by offering internet service that's faster and less expensive when they're the same company but when I call Fido CS they can't offer me the same deal?
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Alex Bayliss (🍯) 🇺🇦
(@Alex9bliss_art) reported
@FidoSolutions @Fidomobile How about for the last 2 days? My Fido service is broken. Phone calls are tinny & garbled can barely make out sentences. & just got hung up on after 35 mins on the phone with customer support. Tomorrow is my birthday, I can’t deal with you right now & it’s messing up my plans.