Fido Outage Report
Why is my Fido service not working?
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (46%)
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Phone (45%)
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E-mail (5%)
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Wi-fi (2%)
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Total Blackout (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: New Westminster, Mississauga, Prince Rupert, North Vancouver, Amherst, Ottawa, Toronto, Dartmouth, Peterborough, Montréal, Dorval, Parksville, London, Bradford West Gwillimbury and Vernon.
| City | Problem Type | Report Time |
|---|---|---|
 New Westminster |
Phone | |
| Mississauga |
TV | |
| Prince Rupert |
Phone | |
| North Vancouver |
Internet | |
| Amherst |
Phone | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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Rebeccaadsett
(@Rebeccaadsett2) reported
@Fidomobile my internet and you tube very slow i cannot sign in to account it will not recognize me what is happening
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Grizzwaldz❎
(@grizzwaldz) reported
@StarlinkPage having an issue with my mobile provider @Fidomobile charging me long distance calls in a zone where there is NO CELL SIGNAL and they're using my starlink WIFI connection to charge me :) They claim since my SIM card is still used, they can bill me. Correct?
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Grizzwaldz❎
(@grizzwaldz) reported
@Fidomobile The most interesting piece was when your Customer Service rep said I needed to have it in AIRPLANE MODE when making wifi calls :) I would like to remind you that your website does not say that ANYWHERE. If that's the case, please send and updated link to your billing protocols.
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MacKenzie McCartney
(@mackenzie_mcc18) reported
WHY do I KEEP losing SERVICE every WEEK for LONG periods OFF time @Fidomobile
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Dheeraj Bansal
(@Dheeraj_HereIM) reported
@Fidomobile your service sucks! It was amazing before but now it’s terrible. Screw you Fido care.
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Cindy Lou
(@1cindylou1965) reported
Are there any cellphone stores open for business so I can get a new cellphone as I will be canceling my cellphone service with @Fidomobile.
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Cindy Lou
(@1cindylou1965) reported
Are there any cellphone stores open for business in Ontario so I can get a new cellphone as I will be canceling my cellphone service with @Fidomobile.
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The October Geek
(@octobergeek) reported
If, like me, you hate the new @Fidomobile @FidoSolutions "Self Help" system, here's how to get through to a REAL ******* PERSON on the phone. On your mobile phone dial 611, then 1 - 2 - 3 - 4 - 5 - 3. #Fido #customerexperience #Sucks
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Libraryzombie, Urban Hermit - 🇨🇦🥄🧶🐱⛤
(@libraryzombie) reported
Hey @Fidomobile , got my new phone, followed your instructions for setting up the new SIM, copying data from old phone to new one, updating the SIM, but I have no phone/data working on new phone. Help?
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rr.
(@iamdieroiramor) reported
I’m ready to just cancel all my services with @Rogers and @Fidomobile This company just isn’t prepared to support me the way I need them to.. and to think that all my services are with them..
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Dwn Brwn
(@dwnebrwn) reported
The retention person I just spoke to @Bell just said she knows the services are expensive but I’m paying for the service... going to be honest have only received bare minimum service from bell. Off to @Fidomobile I go!
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Colton E.
(@IAmTweetless) reported
@Fidomobile Hey, why did I get billed for a full month. Your service was out for almost a full 24 hours and you couldn't be bothered to provide an update in that time. Really uncool.
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teacheramirah
(@teacheramirah) reported
@RogersHelps @Fidomobile Interesting how the service interruption occurred last week and mentioned we’d see a credit for the inconvenience. However, i’m still been charged the same fees. A bunch of lies
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Kilah
(@Ki_Rolle) reported
@Fidomobile trying to access Fido live chat & seems to be not working
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Dawn Guy
(@DawnsCans) reported
Hi @Fidomobile why am I unable to make a payment via your app? It’s interesting that you started pushing preauth payment and now I can’t process without issue. Yes I’ve called. #cellphone #fidocanada #fixyourapp
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Dwn Brwn
(@dwnebrwn) reported
The retention person I just spoke to @Bell just said she knows they’re expensive, but I’m paying for the customer service experience just before she said “guess I can’t help you and we’re done here?”... great service. Off to @Fidomobile I go!
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Otavio Chiappim
(@OChiappim) reported
Two days without internet in my home. Thanks @FidoSolutions @Fidomobile ! Very disappointed! total disrespect for the customer. I just want to see when the bill arrives.
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CircularLogic
(@CircularLogic89) reported
@rishabhkhullar @FidoSolutions @Fidomobile Pandemic or not, no provider can guarantee service.
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Ken Charley
(@charley_ken) reported
@Fidomobile I signed up for $30/mo and I’m getting an initial bill of $88.03. I was told that there were no service charges for joining Fido. Please I need some explanation?
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Mayank Singhal
(@mayank260287) reported
Worst customer service from FIDO Internet, a different response from them on every call and chat @Fidomobile @RogersWireless
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To_416
(@To_L416) reported
@Fidomobile @LidoPimienta @WitchProphet Stay away from fido, 30 minutes on the phone and 11 years of loyalty got me an extra $10 on my plan and $45 activation fee for picking it up at the store all because I spoke to someone on the phone instead of doing it online. Bad customer loyalty. Way to keep me. Stay away guys.
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Cy Cyril
(@cyril0) reported
@9209Vj @FidoSolutions @Fidomobile You realize wifi is the low range high speed network that comes from the little box in your house. Fido has zero control over that. Either you mean LTE 4G 5G, or you can call it mobile internet or maybe you mean the internet connection at home but none of those things are wifi.
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Maurice High #F.E.I
(@MauriceHigh) reported
@Fidomobile @Rogers @FidoSolutions lost a full day of work last week due to rogers/fido outage and fido's only solution is to throw a few dollars my way and tell me I should have had business insurance. Hmm, should have had a different phone provider. #Telus
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Absinthe
(@Absinthglass) reported
Please explain how your advisors in the Office of the Presisent are permitted to provide support par service, provide no useful information to resolve issues while permitted to be argumentative with customers @Fidomobile I will be making all communications public on social media
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To_416
(@To_L416) reported
@Fidomobile Stay away from fido, 30 minutes on the phone and 11 years of loyalty got me an extra $10 on my plan and $45 activation fee for picking it up at the store all because I spoke to someone on the phone instead of doing it online. Bad customer loyalty. Way to keep me. Stay away guys.
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Patricia
(@onedamnloyalfan) reported
Another Fido outage? 😔 @Fidomobile @RogersHelps
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KayEl_Naushera
(@KayEl_Naushera) reported
@Fidomobile My loss due to Rogers/Fido outage on 19 Apr 2021 was $300.00. Pl confirm how Rogers is compensating
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Catherine 🇨🇦 #BIPOC Lives Matter
(@WetCoastLiving) reported
@kdsak @SaskTel I'm on @Fidomobile & I'm getting 4 or more calls a day from overseas. Never answer them as I don't know anyone from any of the countries they're calling from. Mostly from Latvia but also from other countries.
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Luke
(@LukeWhitworth90) reported
I must have reached the most miserable customer service agent at @TekSavvyBuzz this morning. I only wanted to know your best prices for internet as @Fidomobile have some offers out there😭”check online, we have no offers, prices are online” #helpful 🙄 ...
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Gela
(@Gelasou3) reported
@Fidomobile are you going to be crediting your customers for the inconvenience of not having service for a whole day?