Fido

Fido Outage Report

Why is my Fido service not working?

No problems detected

If you are having issues, please submit a report below.

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fido Outage Chart 04/25/2024 06:10

At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Fido compensate me for the outage?

The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Fido outage reports came from the following cities: Calgary, Langley, Barrie, Toronto, Brampton, Mississauga, Winnipeg, Beamsville, Montréal, Brantford, Burnaby, Ottawa, Cavan, Ajax and Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaLangley Phone
CanadaBarrie Internet
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

  • CoachEbe Paul Eberhardt (@CoachEbe) reported

    @Fidomobile might have the worst customer service of all time!! I have been disconnected 6 times while trying to live chat with them. It is impossible to even come close to actually speaking to a real person. Bye bye @Fidomobile you guys truly suck!!! #fidosucks

  • FatherFRYZE Dakota Martai (@FatherFRYZE) reported

    I don’t think Telecom companies like @koodo and @Fidomobile should be allowing 3G data to count towards my data allotment. My contract says unlimited 4G/LTE access. Even chatr gets unlimited 2G network. Literally the highest plans in the world and they charge $25 for 1 extra GB

  • risai04 Risai (@risai04) reported

    @Fidomobile worst customer service. Agents come on live chat and don’t even response. This is unacceptable.

  • heyitsmakii Maki (@heyitsmakii) reported

    @Fidomobile used to be my favorite. absolutely hate them now lol Have had to talk to them 6 times now and they always say they’ll fix something and never do. What a headache

  • RogannJosh K A S H I (@RogannJosh) reported

    @Fidomobile Data is not working from this morning , what’s wrong with your network?

  • RunningSquirre3 RunningSquirrel (@RunningSquirre3) reported

    I missed Virgin Mobile I wish never switched to @Fidomobile. Very bad customer service. Just charged me 3 times for activation fee, it was their mistake and not going to pay me back!

  • justspa60403737 justspam (@justspa60403737) reported

    JFC @Fidomobile is honestly the worst. Was online with an agent in April for an hour trying to cancel my home internet because was moving out of the country but the account is still active. Tf

  • xsonarisx xsx (@xsonarisx) reported

    Today's @Fidomobile data outage I experienced is giving me flashbacks to the Canada-wide outage- again left without connectivity & Fido was not at my side- this time during a power outage!

  • cocobiskits Colin Bain (@cocobiskits) reported

    @Fidomobile using roaming in US. Calls do not go through to US or Can. Tried in Texas FL and NC. Did all on help. So frustrating

  • rimitparekh rimit parekh (@rimitparekh) reported

    @Fidomobile Worst customer service and they over charged me for no fault of mine I had 40 dollar plan with 10gb data and 1000 international calling On aug 14 i upgraded my device to iphone 13 for which my plan was switched to 45 dollar plan for 25 gb and my 1000 min went away

  • mahallawi Basma M. M. (@mahallawi) reported

    @Fidomobile Home internet service has been down since 5 am at my area in Mississauga. They told me it would be back by 12 pm. Apparently not the case. I’m changing my service provider. I’ve had enough.

  • _akpiper Andrew Piper (@_akpiper) reported

    if you would like to have the worst cellphone experience possible I recommend @Fidomobile.

  • CoryCocaine ******* Cory (@CoryCocaine) reported

    @Fidomobile @FidoSolutions glad after waiting 20 minutes for a call back - rather waiting in chat, the agent disconnects the convo without saying anything. Great pivot support wise. Went from being able to contact a person on the phone to chat centres and bots. Terrible

  • Drewisky1 Drewisky (@Drewisky1) reported

    @Fidomobile as a customer with Fido I am begging for help. I purchased a TCL Pro from Fido have sent it in for defective repairs twice now, and now my phone cannot be found. I have spoke to C/S and store reps at Vaughan Mills. With no help. I am begging for help with my problem.

  • job88 ΘΕΛΕΙ ΤΡΟΠΟ,ΟΧΙ ΚΟΠΟ (@job88) reported

    Trying to get customer service from @Fidomobile and the stupid Jack won't connect. As for calling them ..not optional 🤬🤬

  • justtrevslife trev 🌈 (@justtrevslife) reported

    @Fidomobile figure out how to get me in contact with your customer service or i’m going to close my account. the call back link bullshit doesn’t work

  • gravisan gravisan (@gravisan) reported

    @Fidomobile what kind of dog 💩 website do you have? I reset my password to login to my account and it comes up with account closed, when I have an active billable account on there that I need to pay for. If you can't sort this out you should quit the consumer phone business.

  • xsonarisx xsx (@xsonarisx) reported

    @Fidomobile My mobile data is down right after a power outage. Tethering on my partner's network as they are still operational. Why as of recent has the network kept having issues?

  • ChefChris757 Chef Chris (@ChefChris757) reported

    @Fidomobile @theresacb I do not recommend fido to anyone. They are big scam.. when they try to bring me back they offer good deal and when I use it. They charge me and tell me that it was not in my package and the person who offer me did not write it down. So bullshit. Will sure look for other company

  • justspa60403737 justspam (@justspa60403737) reported

    @FidoSolutions The resolution was that it's finally canceled but bye bye to the money you've been charging me all these months. Cancelling all my accounts with @Fidomobile after all my plans are done - service outages and pulling stuff like this? No thanks

  • JamesHi58235978 James Higgins (@JamesHi58235978) reported

    @FidoSolutions @Fidomobile why was there a credit check done on me without my permission from Fido? My credit score went down 21 points due to this unauthorized credit check. Iv called and was cut off while waiting for and answer.

  • Drewisky1 Drewisky (@Drewisky1) reported

    @Fidomobile I am paying a month balance on a phone that doesn't work properly, and one that I do not have in my possession. I have a repair agreement with a repair number and contract and no one can locate my phone.

  • IvanaSantilli Ivana Santilli (@IvanaSantilli) reported

    To flip to a positive @Fidomobile in Canada & @TMobile in the U.S. have some of the friendliest, professional and humane customer service I've ever experienced in a telecom company.

  • xsonarisx xsx (@xsonarisx) reported

    @Fidomobile Has some of the worst customer service ever- 1st I said it wasn't coincidence that my data stopped working as soon as the power outage happened. Then after swapping devices and proving its not any phones its their network- they still wanted me to call tech support...

  • JillLovesToFly Jill Winer Ⓥ (@JillLovesToFly) reported

    @Fidomobile just wanted to ensure everyone is aware to not waste their money on the #belkin @belkin @BelkinCares screen protector you sell. Evidently the warrantee does not work if it breaks due to dropping ones phone. I have never seen a screen protector break in any other way.

  • AhmedMatti1 Ahmed Matti (@AhmedMatti1) reported

    @Fidomobile My data isn’t working are services down?

  • xsonarisx xsx (@xsonarisx) reported

    Today's @Fidomobile data outage I experienced is giving me flashbacks to the Canada-wide outage- again left without connectivity & Fido was not at my side leaving customers in dangerous situations- this time during a power outage.

  • mellybelle57 Melodie Osborne Scott 🇨🇦🇨🇦🇨🇦🇺🇦🇺🇦🇺🇦 (@mellybelle57) reported

    @Mikeggibbs We have @Fidomobile which uses Rogers. Ever since the big outage our service has been crap. I called Fido, they said. No changes were made. Did a “network refresh” whatever that was and it’s still no better. Dropped calls and weak service

  • NotPanda15 Not Panda (@NotPanda15) reported

    @Rogers what’s the issue being down this time? I’m under @Fidomobile and this is the second time the network is down. I may make the switch if Bell can match my plan price or get close to it

  • aarunjames Aarun James (@aarunjames) reported

    @Fidomobile I am facing this issue repeatedly for almost 3 weeks now, where in the outgoing calls are disconnecting the moment they connect. Not sure how many people are facing the same. I think the network bars are just showing without the actual network. #FakeCoverage