Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (44%)
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E-mail (5%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Ottawa, Bolton, Montréal, London, Barrie, Mississauga, Toronto, Niagara-on-the-Lake, Fort MacKay, New Westminster, Prince Rupert, North Vancouver, Amherst, Dartmouth and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Bolton |
Phone | |
| Montréal |
Internet | |
| London |
Wi-fi | |
| Barrie |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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mvik1808
(@mvik1808) reported
@Rogers My home internet with @Fidomobile @FidoSolutions is not working for more than an hour today. I am waiting to talk to an agent for over 1 hour and 40 mins now. I have no internet now. Tried all troubleshooting
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puosive
(@puosiveuw) reported
@mvik1808 @Fidomobile @Rogers same still down for 7+ hrs for me now(fido)
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Mustafa Aksar
(@Maxar2105) reported
@Fidomobile worst mobile service
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Manan Gandhi
(@Logicalfunda) reported
@Fidomobile Can u pls resolve issue 243524, on priority. It's been 21 calendar days since I have raised the issue and sent 2 reminders !!
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Rajveer Singh
(@rajveersinghsa) reported
@koodo Definitely, I will move to @koodo because @Fidomobile customer care executive promised me to provide JBL Tune 125 WTS but I haven’t received that. I called them then they said that we do not match offer with any provider. So why should I stick with Fido? I don’t have contract.
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Sapan Doshi
(@sapandoshi) reported
@Fidomobile value your customer and respect your commitment. At the time of the contract store commited something and now it can not be done !!! Candadins are paying the highest price for the setvice and still company's not repecting theit commitments.
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nishant im
(@nishant_m_r) reported
@Fidomobile hello is fido internet down in brampton area?
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Lomingan🇨🇦
(@Lomingan) reported
@Fidomobile No internet in Thornhill since 12pm. Support says it will be fixed by 6 pm = 6 hours without internet on business day, when many customers are working from home. Amount and duration of outages have become unacceptable over the last few months. Moving to Bell.
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KK👨🦼🌈+
(@livingklife) reported
from
Ottawa, Ontario
I need help my cell phone company put my dead name back on my account which it never was on that account I need help retweeting this to force Fido to put my legal name back on my account please retweet @Fidomobile
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HassanReal
(@HassanReal18) reported
@Fidomobile Internet is down again in Thornhill 😣
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Mohsin
(@Mohsinxn1) reported
@Fidomobile I don't wanna listen to Justin Bieber while I wait to talk to customer service :/
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HassanReal
(@HassanReal18) reported
@Fidomobile @FidoSolutions Internet in down in Thornhill area!
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Joyce
(@DanielZh2091) reported
Fido home internet is down? calling technical support team 1-888-236-FIDO (3436), waited sooo long, no live agent.@Fidomobile #internetshutdown
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Kate
(@Han2451012192) reported
@Fidomobile I contacted your customer service at 14:00 this afternoon +1 (888) 481-3436. The employee transferred me to a manager called Bianca. She’s quite rude. didn’t solve a problem for me and even yell at me at the end of conversation then hung off her phone call when I was speaking.
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Muk Anya
(@muk_anya) reported
@ServicesAlberta, I just realized that @Fidomobile is charging me taxes for ON when I only opened an account with them when I arrived in AB. I would like to lodge a formal complaint, please guide!
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RAYMOND
(@RAYMOND49067044) reported
@Fidomobile I hate to sound like a broken record, but Fido still hasn't credit my activation fee from 5 months ago. They finally gotten to giving the sign up credit, but I'm still missing my activation credit, which is $80 for two accounts.
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dyoph
(@dyoph) reported
oh the pain! the frustration! what is going on #fido #fidosolutions @Fidomobile @FidoSolutions this is just ONE OF THE WORST experiences i have with you. guys, if u’re not with fido, don’t even think about it
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KK👨🦼🌈+
(@livingklife) reported
from
Ottawa, Ontario
Pride month and Fido just added my dead name to an account that they never even knew I had a deadname for I've had a Rogers account in that name and a Bell account but never ever Fido where did they get it and during pride month! Companies True Colors shining through @Fidomobile
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Tiffany Cui
(@cty927) reported
@StayCee_B @nishant_m_r @Fidomobile no internet at L4C for about 6hours.I'm supposed to work today at home. Please fix it ASAP
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StayCee
(@StayCee_B) reported
@nishant_m_r @Fidomobile It went down an hour ago. Im in York region.
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i dont even know anymore
(@EllasUmbrella) reported
@Fidomobile hey Fido, just spoke with Omar from your customer service department. He was super friendly, quick and made what normally is a long exhausting phone call enjoyable. Get that dude a raise!
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MP
(@proudrational) reported
@Fidomobile I have an issue with the winback team. I was supposed to get some credit back in December 2020. After a long wait & fight, I got only part of in this month. I am tired of calling fido every month for something which should have been done automatically
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mvik1808
(@mvik1808) reported
@Fidomobile @Rogers after the rain I have no home internet. It has been over an hour. Anybody else facing home internet issues with Fido??
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The Dabbler
(@The_Dabbler) reported
@FidoSolutions Is that even reasonable to ask given what I mentioned? Can I please chat with someone in high level customer service!? @Fidomobile #fido
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Cin City
(@cindy_louuu) reported
@Fidomobile service is so trash. Ever since that day everyone’s service went out I’m always having issues.
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Tiffany Cui
(@cty927) reported
@Lomingan @Fidomobile I just called the tech support line and they gave ETA around 24 hours. so that totals 30+ hours no internet.
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jayanth mahendra
(@bhupam) reported
I have a billing discrepancy, and I am very disappointed with the @Fidomobile customer service. We had an "ongoing" offer for 1000 international minutes when we added a line. Suddenly, the minutes expire, and we have to face an 800$ + extra bill!
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Kashyap Nayak
(@KashyapPN) reported
Beware of #fidomobile @Fidomobile is very unethical company. Since last 2 years I have been paying 73 CAD per month then they charged me 541 CAD in last month’s bill saying that ur long distance service is expired. Did not get any help from Cust. Support
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Jagvir
(@jagvierd) reported
Hey @Fidomobile, I've been trying to sort out my referral credit for months now and keep getting the run-around. I keep getting transferred to the wrong department and I find it surprising it's this difficult to fix a credit issue. Please help!
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DJ McCullough
(@djmcc8) reported
No one use Fido, their network is absolute trash. Also @Fidomobile , don't respond to this with "hOw mAy wE hELp yOu?" like usual because you guys never help me. Just **** off .