Fido Outage Report

Problems in the last 24 hours

The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Live Outage Map

The most recent Fido outage reports came from the following cities: London, Deep River, Ottawa, St. Catharines, Vancouver, Toronto, Terrace, Aberdeen, Calgary, Kitchener, Richmond Hill, Mississauga, and Hamilton.

City	Problem Type	Report Time
London	Internet	9 days ago
Deep River	Phone	9 days ago
Ottawa	E-mail	10 days ago
St. Catharines	E-mail	14 days ago
Vancouver	Internet	14 days ago
Toronto	Phone	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teekatown (@Teekatown) reported 4 minutes ago

  Been trying to get a call back since Monday. Terrible service. What ever happened to press zero and talk to someone? @Fidomobile

• 
  Faux Paw (@FauxPawRL) reported 4 minutes ago

  Jesus Christ @Fidomobile is the single worst company I have ever dealt with and it's not even close. The lack of competition in Canada is absolutely killing us, and I'm not even talking about the Rogers outage last month.

• 
  Rupinderjit Singh (@MalhiJapnoor) reported 6 minutes ago

  @Fidomobile making fool to customers by matching the plan as you get from other service provider to stop you going with them.But later on you can’t change your device with that plan either pay full amount or change your plan. What a strategy well planned.

• 
  Philip Hadley (@hadley4ipswich) reported 9 minutes ago

  @Fidomobile can you explain why I waited a month to get through to someone, then when I asked to file a complaint about July 8th - you staff just cut me off?

• 
  sagar (@sagar89508912) reported 9 minutes ago

  @Fidomobile I booked my mobile on Aug 2,2022! According to your website I should receive that phone within 1-2 business day! I never received it so I called customer care, and ask for details! They said might gonna take 2 weeks, I replied , if i will not receive mobile by 14 aug

• 
  Crysta (@crisssyta) reported 10 minutes ago

  @Fidomobile thanks for nothing, Fido! Impossible to get through even to get in queue over the phone. Directs me to live chat. Live chat agent takes about 20 mins for each reply just to give me answers I already knew. Being a long time customer means nothing esp with offers.

• 
  Philip Hadley (@hadley4ipswich) reported 10 minutes ago

  @Fidomobile Your phone lines tell you to use the website & your 'live' chats cut people off. I'm cancelling my service, I have several family members in Canada who will be doing the same. UTTER DISGRACE.

• 
  Sean Fordyce (@seanfordyce) reported 11 minutes ago

  @_harmonyxo @Fidomobile @TELUS Over an hour on hold. Constant needing to call to deal with broken promises, now a new plan to gouge customers with credit card processing fee. Bell and Rogers are awful. Find a small company, lowest price you can.

• 
  - (@lillianferns) reported 11 minutes ago

  @Fidomobile its 2022 and I have to wait 3-5 days for the fraud dept to contact me after I've reported my account is compromised? No easy way to do this on my account online either. WTF?

• 
  JORIAL (JO.hn RI.chard AL.lan) (@Jorial) reported 15 minutes ago

  Has anyone ever tried to submit a claim to @Fidomobile for a replacement lost/stolen phone? Well, that service gets outsourced to a company in Texas, and the process thus far has been an absolute f*****g nightmare.

• 
  G. I. Joe (@mallu_moto_vlog) reported 16 minutes ago

  So @Fidomobile gave me $6 dollars in credit for July 8th outage. And charged me $12 for US roaming when I accidentally dialed voicemail which lasted less than 5 seconds.... Corporate greed has no bounds.

• 
  Oliver Wirkus 🇨🇦🇩🇪 - (Stand with 🇺🇦) (@OWirkus) reported 17 minutes ago

  @misterbumface @Fidomobile They will tell you that you should have called them prior to traveling abroad to turn off Fido Roaming. I think that is illegal as Fido Roaming charges are NOT linked to a specific service they provided. POOR USER EXPERIENCE!

• 
  Sean Fordyce (@seanfordyce) reported 20 minutes ago

  @_harmonyxo @Fidomobile @TELUS With all being horrible, it may be worth calling all to see who is the lowest price but clearly the biggest ones do not offer better service over the smaller ones.

• 
  Corinna 💚🌈 (@CALCocoReads) reported 22 minutes ago

  LOL the compensation from the Rogers @Fidomobile outage is not even 10 dollars! **** you Rogers.

• 
  Shubhpreet Singh (@Shubhkairon) reported 28 minutes ago

  @Fidomobile help me to understand what is this bill for ?

• 
  Hugo Mendes (@hmendes00) reported 31 minutes ago

  We went back to @Fidomobile , of course, cuz we didn't have any problems with Fido before, it was just to enroll in a family plan with a lower bill... (PT 3)

• 
  Nay. (@Hi_Its_Me_Nay) reported 31 minutes ago

  On the phone with @Fidomobile for almost 30 minutes for the last three billing cycles over the same issue. I hate it here.

• 
  Philip Hadley (@hadley4ipswich) reported 36 minutes ago

  @Fidomobile I still need a contact email for either your legal or customer service departments. Your company cost me money when you went down on the 8th July.

• 
  kt (@Kaatieroo) reported 40 minutes ago

  Almost drowned and lost my phone in the process. PTSD engaged. Was terminated without cause from my job a week later. Called @Fidomobile to have a payment plan set up. The woman on the phone from Montreal told me to find a job…more than once. That’s customer service 👌

• 
  Philip Hadley (@hadley4ipswich) reported 43 minutes ago

  @Fidomobile I am not giving out personal information over Twitter. How about a complaint email address? I don't have another hour to sit await to but cut by your staff again?

• 
  Philip Hadley (@hadley4ipswich) reported 44 minutes ago

  @Fidomobile I am not giving out personal information over Twitter. How about a complaint email address? I don't have another hour to sit and wait to be cut off by your staff again?

• 
  gravisan (@gravisan) reported 47 minutes ago

  @Fidomobile I accepted your 'win-back' offer in-spite of my bad previous experience, however after four weeks - I still haven't received any response. I shouldn't have to waste my time to, maybe I should have listened to my better judgement and ignored your offer.

• 
  Squish🌻 (@KaboodleNKit) reported 48 minutes ago

  @Fidomobile @FidoSolutions Upgraded my phone through the app, selected express pick up at my local store. I received order confirmation and it said to wait for a "pick up" email from the store. I never got one. Fido chat said the store should have it and to call them 1/3

• 
  Benita (@KBenitaa) reported 49 minutes ago

  @Fidomobile do your supervisors like putting people on hold without warning them of the possible wait time or even checking in on them. Like what Rubbish is this? Customer service POUBELLE

• 
  Sarah Hollins 😷🇨🇦♈️🐾 (@shollins77) reported 52 minutes ago

  @Fidomobile just credited me an extra 5GB of data for 6 mo. No charge. For being a loyal customer. And that’s why I’ve been with them for 14yrs. Thanks!

• 
  4N-K1T [3TC] (@ankyc14) reported 53 minutes ago

  Hello @Fidomobile, I've been unable to access my data for almost a week now and I've tried all options through the automated live chat - I asked to be connected to a specialist, but it wouldn't let me - not sure what's going on, I'm the only one seeing this issue - plz help, thx!

• 
  Doug McMaster (@mcveggieman) reported 54 minutes ago

  @Fidomobile your customer service sucks. It's not customer service at all it's customer disservice. Nobody wants to wait forever to connect to a live agent, and you've made it literally impossible to contact somebody by phone

• 
  Philip Hadley (@hadley4ipswich) reported 56 minutes ago

  @Fidomobile can you explain why I waited a month to get through to someone, then when I asked to file a complaint about July 8th - your staff just cut me off twice?

• 
  Hugo Mendes (@hmendes00) reported 58 minutes ago

  My wife and I were really happy with a service from @Videotron (Our internet provider) where they had a salesperson knocking on our door asking us to switch to them (for mobile services) and leave @Fidomobile. There was a catch though. 🧵 (PT 1)

• 
  - (@lillianferns) reported 59 minutes ago

  @FidoSolutions What boggles my mind is why a @Fidomobile representative is not authorized to freeze/cancel transactions reported as being fraudulent within hours of it occurring. Why do you need the fraud department to take action when I am reporting it as such?