Fido outages and service status in Dieppe, New Brunswick

Problems in the last 24 hours in Dieppe, New Brunswick

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Dieppe, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hasan Unlu (@hasanun03898098) reported 5 minutes ago

  Wooow @Rogers @Fidomobile you claim to be the number 1 yet there is no support after 7 or 8 pm. I transferred my number from Fido to Rogers replied YES and still got a cancelled after 90 mins message. Now support is closed and I cannot call anyone. What a joke. Shame!

• 
  Aephraim Steinberg (@QuantumAephraim) reported 6 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Aephraim Steinberg (@QuantumAephraim) reported 6 minutes ago

  @Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.

• 
  Julius & Teeko (@JuliusTeeko) reported 9 minutes ago

  @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

• 
  Jim (@Jim_363) reported 11 minutes ago

  @FidoMobile, I’m extremely disappointed with the current customer service experience. After 30 minutes navigating an AI system with no resolution, the only option to speak with a representative was to schedule an appointment a week in advance. As a customer of 20 years, this level of service is unacceptable and has led me to reconsider my loyalty. @Bell, do you currently offer access to live customer service agents for long-term customers?

• 
  Masih (@masihhaha) reported 13 minutes ago

  @Fidomobile, I wish you, your AI garbage rep, and your whole system burn in hell. You pieces of shits, and your garbage support service are not good for nothing. I genuinely only wish the worst for you.

• 
  STEP-UP TRANSFORMER© (@drwales1) reported 13 minutes ago

  @Fidomobile You guys set up call backs you are not willing to honour . With your crappy data service up north . This is very pathetic

• 
  Nojan Emd (@EmdNojan306) reported 15 minutes ago

  @Fidomobile hi everyone my voicemail is still is on French and Fido Indian customer support said it was fixed. It’s not

• 
  Vince Ltd. (@Vince_Ltd) reported 15 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Kv N (@KvEncela) reported 17 minutes ago

  @Fidomobile was signing for a new plan and as usual nothing worked , submitted license and photo then shows message need more information and a contact number shows that is not in service, bunch of incompetent…