Fido outages and service status in Drummondville, Quebec

Problems in the last 24 hours in Drummondville, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Drummondville, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anonymous (@1111SpiritualBb) reported 4 minutes ago

  I have NEVER had such a negative experience with a phone company as I am having with @Fidomobile THE ABSOLUTE WORSTTT COMPANY !!! WORST CUSTOMER SERVICE - WORST EVERYTHING

• 
  Kirito96 (@kirito_9668) reported 7 minutes ago

  @Fidomobile whoever is working on your AI needs to be let go. Other companies out of the box AI will do better than the **** you have. Now hard to train your AI.

• 
  Chechimartinez (@chechimartinez) reported 12 minutes ago

  @Fidomobile @Rogers It has been impossible to contact a Customer Service person for either company Please DM as soon as possible

• 
  BrianM (@briangm11) reported 13 minutes ago

  @1111SpiritualBb @Fidomobile Hope you post a follow up here. Almost NO competition in banking, telcos, etc means they can all ditch customer service staff in order to maximize profits, dividends, executive bonuses, etc.

• 
  Julius & Teeko (@JuliusTeeko) reported 14 minutes ago

  @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

• 
  Howard Bailey (@howardruns) reported 15 minutes ago

  @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

• 
  Nate Sosa #LLPS (@gz_nate) reported 16 minutes ago

  @Fidomobile I’m telling you rn if I have to schedule a return phone call 3 days away and can’t speak to a human when I call customer service I’m gonna renew my MULTIPLE lines with a competitor.

• 
  Jo (@Jo39908254) reported 17 minutes ago

  @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful

• 
  Watmough.eth (@Watmougheth) reported 17 minutes ago

  What gives @Rogers, I order a phone, you cancel that force me on that plan. Tried to order another one. 8 days in and nothing. @Fidomobile had a tablet out to me in less than two days

• 
  C (@Craig17981815) reported 17 minutes ago

  @Fidomobile does having the rogers card also give fido customer the free roaming days?