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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Problems in the last 24 hours in Fort-Coulonge, Québec
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Fort-Coulonge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
Total Blackout (3%)
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Fido Issues Reports
Latest outage, problems and issue reports in social media:
Today I have witnessed extremely pathetic customer service from a Fido rep named Yusuf @Eglinton Square GTA.The rep denied my product purchase for noreason. Will escalate this to the highest level. This level of unprofessionalism is unacceptable.@Fidomobile #poorcustomerservice
@Fidomobile your phone wait time is 3 hours;your website chat not working: Sorry, we're not able to place you in queue as all our Live Chat Specialists are assisting other customers. Please try again later.
The @Fidomobile representative was able to help me but when I asked her what would be done about the mishap beforehand, I was just told that things would be tallied at the end of the billing cycle.
Tl;DR I used to be a @Fidomobile postpaid customer and now a prepaid customer to maintain my Canadian phone #. I am currently in the Netherlands and unable to call your prepaid 1-888 phone number from here.
@Fidomobile i have been charged interest on my bill. Need to discuss that but everytime i call, it says wait time is about 3hrs. Is a customer expected to be on hold for 3 hrs?
Much to my horror, even though I called and asked @Fidomobile specifically for a US calling plan, they are now deciding to stick me with this $600 bill, as a welcome gift for choosing their services with this phone. I wish I had never chosen them as a provider.
@Fidomobile Hey - the app is not working correctly - I cannot access Xtra except through an message from Fido that was sent last Thursday - you changed the app for Black Friday and it is messed up. Also - my account online shows incorrect information. What's going on?
@Fidomobile @FidoSolutions I have been in queue with “Jack” for over 4 hours. Wait time on hold is over 2 hours! What is worse your wait times or service area?
@Fidomobile @FidoSolutions @RogersHelps My internet is down and has been for the past hour at least. Is there an outage in Toronto?
@Fidomobile has the worst customer service I have ever experienced. Been hungup on twice while waiting for a supervisor with no callbacks. Currently have wasted over 2 hours of my day trying to get a simple issue resolved. Save your money & shop elsewhere!