Fido outages and service status in Gooderham, Ontario

Problems in the last 24 hours in Gooderham, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Gooderham, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dimy Da Plug (@dimydaplug) reported 5 minutes ago

  @Fidomobile you guys are the worst! No live support, only call back requests with no actual call back. I need to link my accounts and have been trying for weeks. I will switch over to a new company if I don’t get this resolved asap!

• 
  Colin R. (@earlydrama1550) reported 7 minutes ago

  @Fidomobile no "fido answers"? When did the standard of service change that I am scheduling into tomorrow to talk to someone about y'all messing up the promo credit on the device and plan I just bought? That AI assistant is infuriating. Ridiculously awful customer service, guys!

• 
  Chirag Jain (@Chi_raaag) reported 8 minutes ago

  @Fidomobile I am trying to PORT my number from FIDO to other carrier and your customer service(Aman) they are just disconnecting my call. Meanwhile you guys are just overcharging for nothing. If this is the thing i will escalate this issue and will not pay my bill.

• 
  Yann Saint-Laurent (@yannstlo) reported 9 minutes ago

  @Fidomobile Today is Sunday, trying to talk to someone in customer service (billing) and they are booking for Tuesday… what kind of service is this?

• 
  Intrepid Critic (@Who_knewit) reported 10 minutes ago

  @Fidomobile please switch me back to LTE. This switch to "5G" has made my phone slower, everything takes longer to open, chatgpt takes forever to give answers now. Podcasts just stop streaming as I randomly lose service. Switch us back, 5G isn't ready and it sucks.

• 
  Juan S S (@JSebastianS88) reported 12 minutes ago

  @Fidomobile any support available if the call drops?

• 
  Dragon (@Carlosl68910473) reported 13 minutes ago

  @Fidomobile your garbage constantly spamming adds to my email canceling your garbage services you trash

• 
  Howard Bailey (@howardruns) reported 20 minutes ago

  @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

• 
  CADUCEUS (@jason_czyk10) reported 21 minutes ago

  @Fidomobile go **** yourselves

• 
  Kirito96 (@kirito_9668) reported 21 minutes ago

  @Fidomobile your AI is ****!!! I'm having issues with the phone no longer detecting my sim intermittently everyday and you dumb AI can't send me to technical support. It's wants me to schedule a call and keeps on asking about making a payment.