Fido outages and service status in Hensall, Ontario

Problems in the last 24 hours in Hensall, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Hensall, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  leaky (@leaky766) reported 5 minutes ago

  @Fidomobile . Hey Fido , how about hiring some people that can actually understand ENGLISH when you do callbacks . Something that should take about 1 minute has gone on for 20 . Your customer service is the absolute worst in all of Canada

• 
  Aephraim Steinberg (@QuantumAephraim) reported 6 minutes ago

  @Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.

• 
  Red Hunt (@redhunttravel) reported 6 minutes ago

  @eranxah @Fidomobile Ya, just got my bill text message and it was $5 more than usual. I already had a +$5 increase last June. WTH? There is zero added value / improved service I’ve seen to validate it. I thought the @CRTCeng clamped down on sketchy price increases like this.

• 
  Canadian Crimes (@canadian_crimes) reported 7 minutes ago

  @Fidomobile how is reception even worse with 5g plus zero customer support

• 
  Jo (@Jo39908254) reported 9 minutes ago

  @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful

• 
  Angela F. (@RRCCowner) reported 12 minutes ago

  @Fidomobile guys I need your help. You’re AI is a joke. I can’t update the address on the account and I’ve got to sort out a cell phone we ordered, but it went to the wrong address. Can you please DM me because you’re AI and your website is beyond frustrating.

• 
  Smitty’s Stake House (@SmittyStakez) reported 13 minutes ago

  @Fidomobile What’s the point of customer service if you can’t even talk to anyone but bots??

• 
  Dragon (@Carlosl68910473) reported 17 minutes ago

  @Fidomobile I will never use Fido again even after unsubscribing to their emails I did not want when I started my account they won’t stop harassing me I’m getting hundreds of emails every month **** you fido you pieces of **** 💩 it’s been years I’m done

• 
  Amy (@amybrathwaite) reported 17 minutes ago

  @Fidomobile - I’ve now been stood up for 3 scheduled call backs. (Yes I waited beyond the 30 min window) I have all the receipts, I’ve wasted hours for nothing and STILL no resolution. Help. Me - with a human

• 
  SC (@shark7456) reported 20 minutes ago

  Signed up with @Fidomobile in March because of $30.51 plan. Few months later, price increased by $5/month - 16% increase. How is it reasonable to attract new customers with one price and then increase it after they sign up? Seriously undermines customer trust.