Fido Outage Report in Kananaskis Improvement District, Alberta

Problems in the last 24 hours in Kananaskis Improvement District, Alberta

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Kananaskis Improvement District, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

• Phone (56%)
• Internet (28%)
• E-mail (9%)
• Total Blackout (3%)
• Wi-fi (3%)

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sreenidhi (@sreenidhi_srk) reported 9 minutes ago

  @Fidomobile has the WORST customer service ever! They don’t care about customers or their problems, just spent 2 hours with a rep and my problem not yet solved. Unbelievable!

• 
  Arvind Balaji (@ArvindBalaji17) reported 10 minutes ago

  @Fidomobile Charged $60 for an account when I didn’t even receive the sim card. On 8th jan, i was assured that my account will be cancelled with no charges. Still have a balance owing. After a 2 hr call with C.S rep, I was told to pay for a service i didn’t use. Unacceptable.

• 
  Kumayl (@Kumayl18705359) reported 11 minutes ago

  @Fidomobile @FidoSolutions I left Canada, through my Sim card but they kept charging me. There is no customer service number on their website no live chat. Social media platforms take ten forms to fill for them to answer.

• 
  Lisa Pothead (@LisaPothead) reported 12 minutes ago

  @Fidomobile your website sucks. Cant get ahold of anyone.. you keep sending me emails to call you guys but you know..you guys cut my phone off so how am I supposed to call you?

• 
  Dr Gautam Ghosh (@DrGautamGhosh_) reported 13 minutes ago

  Hello @Fidomobile your policy is against the Charter of Rights of Canada and devoid of #transparency What you want ? You rectify it or matter rests in People’s Court ? When you give people a plan : you are liable to inform customer when plan ends @natale_joe

• 
  MOHAMED OSMAN (@M0_0SMAN) reported 14 minutes ago

  . @Fidomobile I've been a customer for 7 years and spent thousands of dollars on service over the years and the customer service I get is a 3 hour phone run around when I'm dispute roaming charges from a country I've never step foot in. Ridiculous...

• 
  Pranav Jain (@jainpranav110) reported 15 minutes ago

  @Fidomobile I have spent so much time explaining all this to so many customer representatives. Everyone seems to understand the problem and yet no one seems to fix it. This is just time consuming!!

• 
  Rodrigo García Rojas (@roddropsdimes) reported 16 minutes ago

  Very disappointed on @Fidomobile’s customer service telling me that I should’ve requested long distance call added to my line prior to incurring in those charges. I guess I’ll have to do a better job at scheduling family emergencies during the pandemic?

• 
  purnadus (@purnadus1) reported 18 minutes ago

  @Fidomobile probably the worst customer service I have experienced in a long time! Also been cheated for way too long! (They took over $400 dollars from me last year for profit instead of just telling me that I paid off my phone and that I can change my plan to a lower one) 😡😡

• 
  jason levy (@jas_nlevy) reported 18 minutes ago

  @Fidomobile I’ve been getting spam phone calls every 20 minutes all day long each time from a different 965 number. I’ve tried calling Fido but there doesn’t seem to be a way to talk to a human. Is there someone who can help out with this?