Fido outages and service status in Leamington, Ontario

Problems in the last 24 hours in Leamington, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Leamington, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aephraim Steinberg (@QuantumAephraim) reported 48 seconds ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Pete (@floofydoofbkup) reported 1 minute ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

• 
  Julius & Teeko (@JuliusTeeko) reported 7 minutes ago

  @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

• 
  Vince Ltd. (@Vince_Ltd) reported 9 minutes ago

  @Fidomobile Hey, I upgraded my phone online and ordered a store pick up. This was nov 16th, but I havnt gotten an update yet to pick up the phone! What's going on??? I called into CE and they say they cant help. Store wont pick up my call. 😠 😡 😤

• 
  Howard Bailey (@howardruns) reported 10 minutes ago

  @Rogers @Fidomobile I called close to opening time at 9 am, when @RogersHelps agents are available, so there was no hold time. The last #CSR and supervisor, with whom I spoke, were both extremely helpful. She resolved one major issue. The supervisor even called me back, when I accidentally hung up, whilst switching to my Bluetooth headset. Here are my challenges: 1. I needed to escalate to her manager, when what I needed accomplished, was out of her scope. Your policy, does not permit that level of management to interface directly within users. 2. I am not a fan of self service options, for customer support issues. Additionally, my reasonable adjustment request requires a managers override. If it wasn’t available option in your system, the supervisor with whom I spoke, would have made the changes. 3. Your company’s policies placed me in this situation, in the first place. If you renewed the notes for the two interaction numbers that I provided, and all of my interactions with your CSR‘s during the past two months, you were able to confirm this.

• 
  Evan (@evanoftheyukon) reported 12 minutes ago

  I've been trying to cancel my phone line with @Fidomobile, and as far as I can tell, they've made it completely impossible to do that. Every time I've called (4 times) and gotten to the point where the rep realizes they can't convince me to stay, they hang up.

• 
  Kevin (@Kevin55515892) reported 15 minutes ago

  @cptsilvertooth @Fidomobile I cancelled my service with Fido too. Everyone else should do the same

• 
  Raphael Daniel (@RaphaelDan86238) reported 15 minutes ago

  @Fidomobile I think Fido is the most irritating telcom service in Canada right now!! Very horrible service experience

• 
  B-rantone (@_Brantone) reported 15 minutes ago

  Yikes, @Fidomobile makes it really hard to get in contact with them. Used to be great customer service. But trying online chat is useless and phone just goes in circles. Time to switch.

• 
  Hasan Unlu (@hasanun03898098) reported 17 minutes ago

  Wooow @Rogers @Fidomobile you claim to be the number 1 yet there is no support after 7 or 8 pm. I transferred my number from Fido to Rogers replied YES and still got a cancelled after 90 mins message. Now support is closed and I cannot call anyone. What a joke. Shame!