Fido outages and service status in Mirabel, Quebec

Problems in the last 24 hours in Mirabel, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Mirabel, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Friends.666 (@friends_6_6_6) reported 8 minutes ago

  @Fidomobile you guys have the shittiest ******* mobile app ever made, and your contesta suck *** i never win anything and i check in daily im gonna be changing providers

• 
  KF2020 (@KF20204) reported 8 minutes ago

  @Fidomobile The modem was returned on Sept 7 and you guys lost it and charged me for it which I don't understand. I opened a case and it was declared that the modem was returned and case closed but my money has still not been returned please help I want my stolen money returned

• 
  Jeel Jivani (@jivani_zeel) reported 11 minutes ago

  @Fidomobile went back to India and there were incoming messages for code verifications that I wasn’t aware that I would get charged. Fido charged me $45. I did confirm with customer service agent when I signed my contract. The Cx agent is not helping at all. $45 is outrageous.

• 
  Yohanna Richard Alex (@YohannaAlex) reported 11 minutes ago

  @Fidomobile your services are highly pathetic we started off with the sales person saying you will be charged a service fee but it would be waived off in the bill now instead of having our bill as 51 CAD the bill is 117 CAD . Also no one answers your customer service calls

• 
  Katie Granton (@katie_granton) reported 16 minutes ago

  @Fidomobile your call back option on the IVR is advising you to hold for the next representative after inputting the information for the call back. Can you fix this? It’s confusing.

• 
  Glenn Finockio (@gfinockio) reported 18 minutes ago

  Seeing some very tempting deals popping up for cellular service this Black Friday - @Fidomobile just offered me $35 a month for 20GB of data and perks. I wonder if @koodo would play ball and match, or at least come close? Maybe it's time I make some calls and visit some kiosks...

• 
  Abu Anand (@abuanandhere) reported 20 minutes ago

  Most of us rely heavily on the home internet connection to work. This is causing huge confusion and inconvenience for multiple customers. Really frustrating experience. (2/2) #outage @FidoSolutions @Fidomobile @Rogers

• 
  @ravipattanshetti (@ravipshetti) reported 22 minutes ago

  What is the process to port from @FidoSolutions @Fidomobile to other service providers? You don't honor customer who is loyal to #Fido for more than 6 years. High time to shop around. #NoMoreFido

• 
  Esmer Tyr (@EsmerTyr) reported 22 minutes ago

  @Fidomobile you agents keep lying to me and failing to resolve incorrect billing issues. I need an email point of contact of a someone who can actually help

• 
  Abu Anand (@abuanandhere) reported 23 minutes ago

  @FidoSolutions Just finished a chat with your tech support who ended the conversation abruptly saying there is no ETA on when the services will be restored. How are customers supposed to rely on your services? @Fidomobile @Rogers