Fido Outage Report in Moncton, Westmorland County, New Brunswick/Nouveau-Brunswick

Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.

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Problems in the last 24 hours in Moncton, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Moncton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Fido users through our website.

1. 

   Internet (45%)

2. 

   Phone (45%)

3. 

   E-mail (5%)

4. 

   Wi-fi (3%)

5. 

   Total Blackout (2%)

6. 

   TV (2%)

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• Kevin (@sierralad) reported 2 minutes ago

  Absolutely piss-poor service from @Fidomobile. Charged me $75 for a device on 3g when it's 4g compatible, assured me it could be credited when it appears on my bill, then refused to credit me when it did.

• rajesh (@rajeshtwee) reported 2 minutes ago

  @Fidomobile they charged me 70 CAD for using 3G service but why Fido gave initially 3G sim when I my phone is 4G compatible. Please take action on the issue 437-910-1057

• Intrepid Critic (@Who_knewit) reported 7 minutes ago

  @Fidomobile are you guys keeping this automated phone system where it takes 5 1/2 hours to hear back from an actual person? Or is this something you're just testing? Because I will cancel my service if this is the future of Fido.

• AudRey (@reyaudd) reported 7 minutes ago

  @Fidomobile Both the chatbot AI and phone AI cut me off, saying they're unable to make an appointment for a customer service representative to call me. I've been trying for days and keep getting the same message.

• Dhaval Mehta (@idhavalmehta) reported 8 minutes ago

  @Fidomobile fed up with your customer support. I am unable to update my billing address in the app or website. System cannot find my address. Contact support and the IVR says it can be done online. How do I update my address now?

• Seba-RVR (@seba_rvr) reported 8 minutes ago

  @Fidomobile Hi, I need to speak with an agent to request a refund for the unused credit on my account. When I call your support, it says there’s an issue coordinating a callback. I believe this may be because my account is cancelled, but I should still be able to get assistance.

• AudRey (@reyaudd) reported 9 minutes ago

  @Fidomobile Still "having trouble" scheduling a call-back. I'm getting really frustrated! :(

• Seba-RVR (@seba_rvr) reported 10 minutes ago

  @Fidomobile The problem is that I won’t be in Canada at that time. Since I’m leaving before the 4 weeks, I need you to refund my money earlier or in some other way.

• Assiduous (@MrsC72) reported 10 minutes ago

  @Fidomobile 1st time - nobody called 2nd time - "Our system is down please call back tomorrow" 3rd time - after speaking for 45 mins, "Our system is down please call back tomorrow" There is 0 satisfaction, 0 resolution, & seems like 0 effort given by Fido.

• Seba-RVR (@seba_rvr) reported 12 minutes ago

  @Fidomobile I need support, can you contact me, please?