Fido outages and service status in Nanaimo, British Columbia

Problems in the last 24 hours in Nanaimo, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Nanaimo, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sugar 🥰 (@mariam107) reported 7 minutes ago

  @Fidomobile you guys are useless oh. Someone is calling for help for something and all your people want to do is push offers of higher phone & internet bill, upgrade phone or get Mastercard. Couldn’t even help resolve my issue. USELESS!!!

• 
  Vaibhav Panwar (@2vpvp) reported 9 minutes ago

  @Fidomobile Connecting to a customer specialist is so hard now. Awful experience. AI keeps on scheduling a call, there is NO option to connect directly, even if we need to speak right away. #Fido

• 
  Nojan Emd (@EmdNojan306) reported 10 minutes ago

  @Fidomobile hi everyone my voicemail is still is on French and Fido Indian customer support said it was fixed. It’s not

• 
  Lino's Version (@LinosVersion) reported 12 minutes ago

  Do you folks @Fidomobile still provide customer service? Is there an email that I can send a follow up letter? @Lino_Matteo

• 
  Oma (@Oma2414) reported 13 minutes ago

  @Fidomobile @FidoSolutions I’ve called 12+ times about charges for services that were never activated or used. Your notice says you received “no response” from me, yet I’ve repeatedly contacted customer service, billing, and collections with no resolution.

• 
  Rob (@robertguenette) reported 13 minutes ago

  Was a @Fidomobile customer for 18 years and cancelled today. They added a $5 charge to my already too-expensive plan and have been unwilling to keep me (not that you can actually talk to someone) Can’t wait for the win-back call in 2 weeks where suddenly they have flexibility

• 
  Jasmeet Walia (@JasmeetWalia10) reported 15 minutes ago

  @Fidomobile your customer service is almost non existent, I got a scheduled appointment for after 3 days and nothing is happening when I picked up the call!! I waited nothing then tried to ask virtual assistant for my scheduled callback then obviously nothing!!

• 
  SC (@shark7456) reported 15 minutes ago

  Signed up with @Fidomobile in March because of $30.51 plan. Few months later, price increased by $5/month - 16% increase. How is it reasonable to attract new customers with one price and then increase it after they sign up? Seriously undermines customer trust.

• 
  Tom McIntyre (@Shuzeke) reported 15 minutes ago

  @Fidomobile Please help, I accidentally selected change plan on one of my numbers and now I will be charged to pay out my phone amount, it was an accident

• 
  Mikaeel (@imrankhan1940) reported 16 minutes ago

  @Fidomobile Fido failed to fix fido app, after one month and 20 days when eventually quit fido they fixed it and send an email to me saying your app is fixed and account is linked to youe account. Whats the point in doing this when I already quitt. this is waht fido serves like.