Fido outages and service status in Norton, New Brunswick

Problems in the last 24 hours in Norton, New Brunswick

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Norton, New Brunswick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jim (@Jim_363) reported 5 minutes ago

  @FidoMobile, I’m extremely disappointed with the current customer service experience. After 30 minutes navigating an AI system with no resolution, the only option to speak with a representative was to schedule an appointment a week in advance. As a customer of 20 years, this level of service is unacceptable and has led me to reconsider my loyalty. @Bell, do you currently offer access to live customer service agents for long-term customers?

• 
  Buraaq (@Buraaq1976) reported 9 minutes ago

  @zeeinmilton @Fidomobile Bro, this is why I left them. I was a customer for over 20 years

• 
  ouss (@oussbou6) reported 12 minutes ago

  @FidoSolutions @Fidomobile I need to cancel a new line before they ship the phone, but I am unable to get a call before tomorrow. I called yesterday but he told me I had to call again on Monday, but I just received the confirmation of the order. Can you cancel it before it’s sent

• 
  Shrikant Gupta (@Shrikan15918909) reported 13 minutes ago

  Shame on you @Fidomobile @RogersHelps — 24+ hrs and no callback. After onboarding me back, you became irresponsible. Ambassador agent Chinedu misled me with false info. Fed up with this scam-like experience. Kindly confirm my issue ASAP or I’ll move back to my old provider. #scam

• 
  Not Op Cue (@NotOpCue) reported 14 minutes ago

  @iFightForKids That's why I switched from @Fidomobile when they raised my price, cause the Ai virtual call in was so unbearable and you could not speak to a human same day. You had to book a callback for several days down the week.

• 
  Kv N (@KvEncela) reported 17 minutes ago

  @Fidomobile was signing for a new plan and as usual nothing worked , submitted license and photo then shows message need more information and a contact number shows that is not in service, bunch of incompetent…

• 
  Deep (@djdeeep) reported 18 minutes ago

  @Fidomobile has the worst access to customer service and technical support I've had in my life. I think I made a huge mistake signing up with them! #mobilefail

• 
  Oma (@Oma2414) reported 22 minutes ago

  @Fidomobile I dispute this balance and need someone from Customer Relations to finally resolve it before any collection action is taken. I have been frustrated beyond belief by your conflicting customer service representatives.

• 
  Shrikant Gupta (@Shrikan15918909) reported 23 minutes ago

  @Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP

• 
  Mark (@fatmarky) reported 26 minutes ago

  @Fidomobile my phone’s reception has cratered since your network went to 5G