Fido outages and service status in Pefferlaw, Ontario

Problems in the last 24 hours in Pefferlaw, Ontario

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Pefferlaw, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aephraim Steinberg (@QuantumAephraim) reported 5 minutes ago

  @FidoSolutions @Fidomobile ChatGPT seems correct: "What you saw is not accidental: AskJack has hard stop conditions. . .: Pushes a canned message. . . Disables input to prevent further escalation Repeating “agent,” “human,” or “callback” does not override this..."–@Fido has PROGRAMMED it to REFUSE to help.

• 
  Omotalade Kikelomo (@wandeomot) reported 7 minutes ago

  @Fidomobile why does a customer have to wait a week to speak to a specialist in order to dispute a bill? No regard for your customers?

• 
  Ammi jangra (@jangra0215) reported 12 minutes ago

  @CihadKeskin10 @Fidomobile Same issue, we are also trying to get in touch with Fido team but they are not helpful. @Cihad did you get any response from them?

• 
  Jo (@Jo39908254) reported 15 minutes ago

  @Fidomobile Hello I have a hard time to talk to a person or reaching you by email I canceled my account in November 2024 and you owe me $5 since. I was told I would get a cheque in June 2025 but I never did I’ve been trying to make a contact since but it’s unsuccessful

• 
  👑 (@nellatiffy) reported 19 minutes ago

  @Fidomobile customer service is literally HELL. To speak to a live agent you need to schedule a callback.. you’re stuck talking to some stupid AI bot that doesn’t understand.. the agents you then talk with are from India, so you spend the next 37 mins repeating yourself.. FML

• 
  Jim (@Jim_363) reported 19 minutes ago

  @FidoMobile, I’m extremely disappointed with the current customer service experience. After 30 minutes navigating an AI system with no resolution, the only option to speak with a representative was to schedule an appointment a week in advance. As a customer of 20 years, this level of service is unacceptable and has led me to reconsider my loyalty. @Bell, do you currently offer access to live customer service agents for long-term customers?

• 
  Pierre(Peter) Nault (@WesleyAdams17) reported 20 minutes ago

  @SolaTheAnalyst Phone bills are another issue. My @Fidomobile bill went up $8 in two months. Every month is another $4 increase. They say it's necessary to serve us better and that it's a one-time increase. Then, next month, it goes up again.

• 
  Flair905 (@NHGANG240) reported 20 minutes ago

  @Fidomobile is the WORST company on Earth

• 
  ChuckyLovesYOU (@EnoGeorge05) reported 21 minutes ago

  @FidoSolutions @Fidomobile @FidoMarilou getting a hold of customer service should not be this hard! Do you really expect customers to be on hold for up to an hour ?

• 
  Allan Tham (@Allant92) reported 23 minutes ago

  Horrible customer service from @Fidomobile . After being with them for over 15 years plus they increased my price and when I called to ask they tried a bandaid fix. Guess this is their way of saying they don't value me as a customer. 🤬 Time to shop around to other providers!