Fido outages and service status in Prince Rupert, British Columbia

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Prince Rupert, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  leaky (@leaky766) reported 4 minutes ago

  @Fidomobile . Hey Fido , how about hiring some people that can actually understand ENGLISH when you do callbacks . Something that should take about 1 minute has gone on for 20 . Your customer service is the absolute worst in all of Canada

• 
  Josh Robins (@joshie2424) reported 5 minutes ago

  @Fidomobile It got fixed. Fido refused to acknowledge it was your cellular system. Once articles came out your company did something. Terrible service.

• 
  Fallacy of Occam's Razor (@Alanzoroy) reported 7 minutes ago

  @Fidomobile Your 611 is most annoying and does not solve the problem but rather exacerbate by the use of AI. Just to simple report a payment.

• 
  Kevin ⚜️ Dorfer (@kevindorfer) reported 7 minutes ago

  Hey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.

• 
  Rob (@robertguenette) reported 7 minutes ago

  Was a @Fidomobile customer for 18 years and cancelled today. They added a $5 charge to my already too-expensive plan and have been unwilling to keep me (not that you can actually talk to someone) Can’t wait for the win-back call in 2 weeks where suddenly they have flexibility

• 
  Linny (@IosonoLf) reported 8 minutes ago

  @Fidomobile Hello Fido - we’ve tried calling you three times now and we keep getting nowhere. We keep having to schedule a call to speak to anyone. Can anyone help us?

• 
  iVu (@WhoCntrl) reported 13 minutes ago

  @Fidomobile I accidentally deleted my eSIM while switching phones. Now, I’m trying to set up a new eSIM on a new phone, but I can’t because I don’t have access to the old phone number. When I visit the store, they says there’s an issue with my identification. Can u help

• 
  Lychee_coffee 🍁🦝 (@lychee4869) reported 17 minutes ago

  @FidoSolutions @Fidomobile Hi, I need to change a basic talk & text plan due to leaving Canada for a long time, but I couldn't find any downgrade plan on mobile plan pages. No complaint email provided, asked Jack bot nothing changed. Please help, otherwise suspend your line 😡

• 
  Jantz (@jantz1) reported 22 minutes ago

  @Fidomobile in Mexico currently & can’t get hold of anyone @ 611. Need help with 2 travel plans……. a wrong date was provided through an agent for me & wife’s plan that was requested yesterday online was not implemented. Just did it again on line & it is isn’t working.

• 
  pratap (@pratapT7) reported 23 minutes ago

  @Dishaaa29 @Fidomobile Come back to india for better service