Fido outages and service status in Rouyn-Noranda, Quebec

Problems in the last 24 hours in Rouyn-Noranda, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Rouyn-Noranda, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

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  Pete (@floofydoofbkup) reported 5 minutes ago

  @Fidomobile its impossible to get thru to an actual person in customer service and i am heavily considering leaving my contract early because of this

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  Jennifer (@JMazda26) reported 12 minutes ago

  @Fidomobile I’m having trouble getting the support to help with my mobile! Your customer service team is not helpful at all?!!!

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  Buraaq (@Buraaq1976) reported 13 minutes ago

  @zeeinmilton @Fidomobile Bro, this is why I left them. I was a customer for over 20 years

• 
  Shrikant Gupta (@Shrikan15918909) reported 15 minutes ago

  @Fidomobile @RogersHelps I was convinced to return with the promise of FREE US calling but now I’m being charged. A/C No 507570791. Called brand ambassador team many times.lady who sold me the plan is “never at her desk” & no callback yet. This feels misleading. Please fix ASAP

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  Kevin ⚜️ Dorfer (@kevindorfer) reported 20 minutes ago

  Hey @Fidomobile, just landed back in Canada after a month in France and... guess who's pissed? I have this line with Fido, calls and texts only, since my data come from my other sim, French plan. No worries, I'd think. Wrong. They slapped me with $108 more—turned out, every time someone rang my Canadian number and it went straight to voicemail, boom, $18. Six times. Even though I never answered... anyhow, it's insane and next level greedy! My previous line was with @Bell and they never did this crap.

• 
  Chelle (@traaashpanda) reported 24 minutes ago

  It’s wild to me that @Fidomobile, which is essentially @Rogers doesn’t have customer service on a Sunday? They’ll let you sign up for their services but if something goes wrong … get ****** :) No ported phone number means no calls. No text. No 2FA.

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  💱😎YYZ.STUNNA😎💱 (@Afropolitan_25) reported 24 minutes ago

  Count your days @Fidomobile !! I've scheduled a callback and still haven't received a call. I even tried the stupid voicemail prompt and still no call back. Cancel my account while we're at it.. It's not like I get to use it anyway. Ever since you guys upgraded your network...

• 
  Leanne Schira (@lschira) reported 29 minutes ago

  @FidoSolutions The callback option was 2-3 days away!!!!! That's unacceptable. The phone number is used for WORK. Please fix this ASAP. @Fidomobile @fidosolu

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  Benn Prend (@BenPrendergast) reported 29 minutes ago

  The @Fidomobile customer service is probably the most god awful chat/phone line I’ve ever experienced. And I worked for be. Guarantee I’ll get a tweet back faster than their callback request.

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  Lori (@LoriinDurham) reported 32 minutes ago

  @Fidomobile this is the worst customer service I’ve ever experienced in my life. Waited over 2 hours for a booked appt and your service rep hung up before I could answer