Fido outages and service status in Thetford-Mines, Quebec

Problems in the last 24 hours in Thetford-Mines, Quebec

The chart below shows the number of Fido reports we have received in the last 24 hours from users in Thetford-Mines, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Fido Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aman Bhargava (@Amanbhargava23) reported 55 seconds ago

  @Fidomobile @Rogers I AM HAVING TROUBKE REGARDING BILLING ISSUES WITH FIDO AND SINCE IT HAS BEEN TAKEN BY ROGERS AS A CUSTOMER I HAVE SUFFERED A LOT WOUOD REWYEST EVERYONE NOT TO TAKE FIDO. IT HAS ONE OF THE WORST CUSTOMER SERVICE TO EVER EXIST THEY CANT EVEN FIND U IN SYSTEM

• 
  Red Hunt (@redhunttravel) reported 1 minute ago

  @eranxah @Fidomobile Ya, just got my bill text message and it was $5 more than usual. I already had a +$5 increase last June. WTH? There is zero added value / improved service I’ve seen to validate it. I thought the @CRTCeng clamped down on sketchy price increases like this.

• 
  Sunil (@subhanus) reported 3 minutes ago

  It's been 3 months since I cancelled, yet @Fidomobile continuous to charge my credit card every single month. your customer service is non-existent. You haven't resolved my past billing disputes, but you keep creating new ones. Stop charging me and clear my past disputes now !

• 
  Nasser Lalji (@nasser_lalji) reported 4 minutes ago

  I need to cancel a line @Fidomobile

• 
  Julius & Teeko (@JuliusTeeko) reported 4 minutes ago

  @Fidomobile Terrible customer service. Why do I always think, 'this time it will be better'...

• 
  Phil D. (@skarface789) reported 10 minutes ago

  @Fidomobile hey Fido, I accidentally added. Us travel pass to my daughters number which is currently set as the default (it shouldn’t be). Customer support says the 50$ charge is going through and cannot be moved. She is nowhere close to the us and I’m here now. Please explain the logic.

• 
  Evan (@evanoftheyukon) reported 13 minutes ago

  I've been trying to cancel my phone line with @Fidomobile, and as far as I can tell, they've made it completely impossible to do that. Every time I've called (4 times) and gotten to the point where the rep realizes they can't convince me to stay, they hang up. (1/20)

• 
  Aephraim Steinberg (@QuantumAephraim) reported 17 minutes ago

  @Fidomobile What is wrong with your custserv? AskJack is 100% useless, then tells me to phone. On hold for 30 minutes, I go to AskJack to request a callback & it says "maybe I can help you first." When I say it can't, it says again "Call us at 1-877-331-9209" & disables typing.

• 
  Evan (@evanoftheyukon) reported 24 minutes ago

  @Fidomobile My Bell plan is actually even cheaper than the one with Fido thanks to some special discounts, so I was actually willing to go up a bit higher for the supposedly better Rogers network. I am not impressed. No big deal though right? (3/21)

• 
  Deep (@djdeeep) reported 28 minutes ago

  @Fidomobile has the worst access to customer service and technical support I've had in my life. I think I made a huge mistake signing up with them! #mobilefail