Freedom Mobile Outage in Airdrie, Alberta

@FreedomMobile worst customer service. I sat on the phone for an hour arguing with a lady in which she said upper management were going to call me back. Over a month later no call and you’re STILL charging me on what was suppose to be a pay as you go plan. Thanks for nothing.

@FreedomMobile @FreedomMobile, this is to notify you of service failure from 2000hrs Friday July 26, 2016 on my phone. I contacted your office and was informed it will take 30days! I was further advised to "follow up" after 30days if the it is not resolved. I was so surprised that your customer

@FreedomMobile, this is to notify you of service failure from 2000hrs Friday July 26, 2016 on my phone. I contacted your office and was informed it will take 30days! I was further advised to "follow up" after 30days if the it is not resolved. I was so surprised that your customer

@Rootbrian_ @freedomsupport It could be, but it isn’t, the problem affects all data services; no DNS, no email, no connection to lightweight web servers. And it has been consistent for over a week, since the literal moment I crossed my plan’s fast data limit.

@freedomsupport Not looking for a workaround, just curious if you know when the issue will be completely resolved without me needing to disable Visual Voicemail.

@PublicMobile @ericskilling No thanks. Have been with @FreedomMobile for a year with no problem until this. Contacted them and they troubleshooted my phone and got it all working again. Great customer service, I highly recommend them.

@ericskilling @freedomsupport Having exact same issue. No phone calls or texts come in.

@Luca_Cunial @theDXT @FreedomMobile That's because you probably weren't connected to the network at the time. Common issue with freedom. I bet people think your phone is turned off all the time too. Worst network of all of them.

@Marvlyn @freedomsupport Having the same issue. It’s been 2 days so far. :(

@freedomsupport why do my group messages keep separating on my iPhone? Is it a network or carrier issue?

@FreedomMobile Actually the worst is paying for service and not getting it. #freedommobilefail

@freedomsupport I’m not sure what a DM is nessecary. It just spins. I can’t get on - there must be an issue with your website

@freedomsupport @disco_hits @freedomsupport she’s not the only one having issues. I can’t get on anything either!

@FreedomMobile Is your desktop and mobile login page down? Just hanging and hanging

@FreedomMobile just a heads up when I try to log into my account it just hangs and times out. There might be something weong with your login api or maybe the app itself.

@FreedomMobile Deceitful network

@freedomsupport today I finally got rid of your crappy service after 8 years and joined @virginmobilecan family. The move I should have done a long time ago.

@freedomsupport I just signed up $60 plan with friends and family which would give me $15 off per month. Just got the first bill and i dont see that promo applied. Called customer service, they said it will apply from second bill. Cant belive this..noone said anything like this when signed up.

@richardhimself_ @FreedomMobile reach work next weekend I’ll fix up ur deal

@FreedomMobile Me texting and then remembered i have Freedom so i don’t have any signal

@freedomsupport I’m having trouble removing my auto pay. I don’t even see on the option on the app or on my computer. Help 😅

@freedomsupport @ibrahimorich Don’t feel bad. I’ve been with Wind/Freedom 95% of the last ten years and have “never” been offered a fnf invite. Many of us stayed with Wind/Freedom through the good and the bad, and it was very bad in the beginning. Loyalty doesn’t seem to matter much!

I just had the worst customer experience with @FreedomMobile over the phone. The guy was extremely rude and unhelpful, when I asked to speak to a manager he said I'd get a callback 'eventually'. Do better

@40thStFrancis @xl1tey @FreedomMobile Used to be with them but needed more reliability with my business. Worked ok sometimes, but every metal roofed building = no service, pockets of really poor service everywhere in the GTA. Had to prop my phone in a corner in my house and use a Bluetooth headset to get it to call.

@FreedomMobile Lol, sounds more like a “ so what if I didn’t pay for my service, you shouldn’t turn it off “🤣🤣