Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 86
Toronto, ON 77
Vancouver, BC 39
Calgary, AB 20
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Mississauga, ON 5
Victoria, BC 4
North York, ON 3
Nepean, ON 3
Montréal, QC 3
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Oakville, ON 2
Agassiz, BC 2
Ottawa, ON 2
Ajax, ON 2
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • CAYashMaks Yash Makwana (@CAYashMaks) reported

    @freedomsupport Your team ain't helping me. Only reply I get is to wait. Whybas a customer should I suffer and wait more, because of your internal logistics issue?

  • CAYashMaks Yash Makwana (@CAYashMaks) reported

    @freedomsupport But your back office is not able to resolve my issue. Then whom should I escalate now?

  • Liu10anT Liu10anT (@Liu10anT) reported

    @FreedomMobile maannn it was a good run.. but it's time to move on.. for now.. Thanks for the cheap monthly plans and spotty data service in the woods..

  • carmichaelpt Carmichael (@carmichaelpt) reported

    @TheGeesus @virginmobilecan @FreedomMobile I love my freedom rate. I hate my freedom service and network.

  • carmikristin Carmi Biason (@carmikristin) reported

    @freedomsupport hi - is there something wrong with the network? Can't seem to receive or make calls.

  • carmikristin Carmi Biason (@carmikristin) reported

    @FreedomMobile is there something wrong with the network? I can't seem to make or receive calls.

  • JanetGlassford Janet Glassford (@JanetGlassford) reported

    Morning @FreedomMobile trying to contact you via iOS Message & link leads to a page w/ no fields to fill out!! pls connect, I've got an issue, I need help w/! Cheers, Janet

  • MichelleCaissi1 Michelle Drew #HoldOn JUSTICE BLM (@MichelleCaissi1) reported

    @TheJUNOAwards @justinbieber @FreedomMobile Never say never #JFCJustinBieber

  • MD_Pineau Myles Pineau (@MD_Pineau) reported

    Hey @FreedomMobile your team is totally dropping the ball and making up dates and $ amounts. I've never seen my wife as angry as she is right now with your customer service. We canceled our account 7 months ago and charging us but they can't tell us why or send us a bill.

  • rubieberauhl Ruby - HOLD ON 🏍️ (@rubieberauhl) reported

    @TheJUNOAwards @justinbieber @FreedomMobile Support #JFCJustinBieber

  • tracieannv Splashyygirl (@tracieannv) reported

    @freedomsupport Absolutely Understood! Not sure if it makes sense to have more customers reps on the inside when you could have sent one on the outside to ‘triage’ customers and allow a customer to receive service on the inside. The Oshawa branch customer service needs a review

  • RajivKochhar Rajeev Kochhar (@RajivKochhar) reported

    @FreedomMobile Terrible service. Not able to receive calls . Have called technical support over 10 times , no solution. Avoid Freedom...save time. Cheap service.

  • Kassie_YEG Kassie (@Kassie_YEG) reported

    @freedomsupport you need to switch your name to Freedumb Mobile cause I am watching my husband try to get his new phone working. ABSOLUTE NIGHTMARE!! Will NEVER upgrade on Freedumb Mobile, you can NOT activate your new sim card

  • spurplex1 DYLAN ***** (@spurplex1) reported

    @freedomsupport i don’t have any service on my phone

  • sweetangel1936 Sandra (@sweetangel1936) reported

    @freedomsupport I've already called customer service enough times to know nothing will be done once my contract is up I'm leaving and going back to Fido

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