Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 39
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
New Westminster, BC 3
Ottawa, ON 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Surrey, BC 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • happynotsad1 Jowita Bydlowska (@happynotsad1) reported

    @freedomsupport No, I have six hours worth of screenshots of your incompetent agents unable to help me which I will send you no problem, but I would like to enjoy my vacation. I've already wasted more than half my day doing this. And still no service.

  • edditingy Eddie (@edditingy) reported

    @FreedomMobile Your page to log into MyFreedom account is down and the app doesn’t work atm. Do you know what’s happening?

  • zibilith 🌻Justice Ginsberg’s Umbrella (@zibilith) reported

    @freedomsupport Is your website down?

  • G_ademie Ganiyat Aderonke (@G_ademie) reported

    @freedomsupport I requested for a change in plan a day earlier to my cycle bill, I wanted a bigger data plan which they did. I was not informed there will be cost implications for changing plan before the old plan ends and your customer service insisted I have to bear that cost myself.

  • 0Angelswack77 AngelSwack77 (@0Angelswack77) reported

    @freedomsupport just trying to login and haven't been able to top up my phone for days!!!

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.

  • Dave75135374 Dave (@Dave75135374) reported

    @FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.

  • aniaZed9 ania (@aniaZed9) reported

    @freedomsupport @FreedomMobile beyond frustrated that the data cell service is crap, at #buckhorn, I hate to have to Choose between #Rogers😡& #Bell 😡 just to go on the internet

  • F_Z_Official Farhan Z. (@F_Z_Official) reported

    I wouldn’t recommend @Rogers due to its shady practice. I opted out of roam like home and use the line as backup only as I have grandfathered plan of @FreedomMobile that includes US roaming. Still I got charged for a day of service. How come @RogersHelps?

  • edditingy Eddie (@edditingy) reported

    @freedomsupport can’t log into MyFreedom account as the page is down, and the app isn’t working either atm

  • ChountalosG George Chountalos (@ChountalosG) reported

    @FreedomMobile gave me a horrible experience. Spent 10 hours on my phone with 5 different agents just to port out my number. In the end they couldn't do it for the most ridiculous reason I every heard. I am beyond dissapointed. No freedom here. #badservice

  • valdaymusic Xander Valentine (@valdaymusic) reported

    Hey, @FreedomMobile @freedomsupport why is it so difficult to change a billing address; why do you guys even have an address that’s saved and verified, that’s an address I haven’t lived at since 2014, and would have never given that address out to you, but yet it’s verified? 🤔

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport No. It is a server side issue and not a client side issue hence the nginx error.

  • somarketingjay fullysending.eth (@somarketingjay) reported

    @freedomsupport This is about as good support as i expect. Page not found, not a browser error.

  • happynotsad1 Jowita Bydlowska (@happynotsad1) reported

    I've been on the phone with @FreedomMobile to try to resolve an issue of having my phone connected to a U.S. network (for which I paid for) so I can use it. It's been SIX hours, FOUR agents and this is literally my vacation now, being a karen and trying to solve this. #badservice

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