Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Scarborough, ON 4
Ottawa, ON 4
Calgary, AB 3
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.

  • 80sgirlforever ~Deb~❤️Loving My Vaccinated Life❤️♒🇨🇦 (@80sgirlforever) reported

    Power out and mobile service out #Waterdown @FreedomMobile @freedomsupport @alectranews

  • flsek_ Linda (@flsek_) reported

    @FreedomMobile Worst customer service experience with Freedom’s agents. Been given misinformation about my plan by TWO agents! It’s disgusting how they treat their loyal customers and how poorly they train their workers! UNACCEPTABLE!

  • KookieCanuck 🇨🇦Calgon 🛀🏽 Take Me Away🚀 (@KookieCanuck) reported

    @freedomsupport - is your network down today? Can’t make any calls but can receive them.

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile how I’m gone pay my Bill five days ahead and you gone wait till Tuesday to say sorry pay for it again we’re not reinstating your service.... but pay it with more money... Huh? We can really do this.

  • danddrost Bipolarhitchhiker (@danddrost) reported

    @freedomsupport You have lousy service here

  • angelaestelle Hot Young Asian College Girl Goes to College(HOT!) (@angelaestelle) reported

    Hi @FreedomMobile I accidentally changed a plan on the wrong phone number, I dialed 611 but the numeric menu seems broken as it doesn’t continue when I press any numbers. Plz help

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    And then charging an assistance fee for a representative to do it for you cause your online service don’t work .... are you fraudulent?? @FreedomMobile

  • jaytheredneck1 🇨🇦Jay🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jaytheredneck1) reported

    @FreedomMobile are there any plans to expand into Haldimand county? Seems freedom network completely surrounds the county, but no coverage inside of it. Why?

  • Awri_bb MWT | SOAP | DF | Awri | 🖤MillyTank🤍ko-fi (@Awri_bb) reported

    @FreedomMobile needs to stop making my life so damn frustrating.

  • DavidVays But a dreamer living in my world (@DavidVays) reported

    @FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    @freedomsupport No, I've done that enough already. Time to take my issues to a kiosk for serious disappointing history. I have been your client for years ! I expect better !

  • Derek_Flach Derek Flach (@Derek_Flach) reported

    @freedomsupport hey, I am having an issue with my google pixel 4 XL. it suddenly crashed today and wouldn't reboot. It said I would have to factory reset and upon doing so, I get a prompt of system UI error and it crashes again. I need my phone for work, any help appreciated.

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    Regretting opening a second account with you. @FreedomMobile Canada Outrageous cost without full dependable service !!! 👎

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