Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 84 |
| Toronto, ON | 72 |
| Vancouver, BC | 36 |
| Calgary, AB | 22 |
| Surrey, BC | 13 |
| Coquitlam, BC | 6 |
| New Westminster, BC | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| North York, ON | 3 |
| Red Deer, AB | 3 |
| Coquitlam, BC | 2 |
| Ottawa, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
rawl
(@lwar21) reported
Not free with @FreedomMobile ... can't get help when needed
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Dusty Bogarth
(@DustyBogarth85) reported
@FreedomMobile I can not wait for my contract to be up by far this worst service ever. Man my old school brick Nokia had better reception!!
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sub_commandante
(@SCommandante) reported
@freedomsupport @LiZi59145674 Whats the point , youve seen my last dollar....i dont even recieve service i've paid for. it's over. Worst phone company period. You won't refund for lost service. **** policy.
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Ken Miller
(@ken_michelle) reported
@FreedomMobile 7 weeks of no data on one phone, multiple visits to the kiosks, countless phone calls and now you have also lost the phone number to our business. Ticket FSR00310197. Please help.
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J Carlos H E
(@JCHorEll) reported
@freedomsupport This is everyday, if you need to put more towers... do it! I cannot go to White Rock, because I immediately turn into roaming. How is it that American service providers have a strong signal in Canada, and Canadian Freedom doesn’t?
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sub_commandante
(@SCommandante) reported
@FreedomMobile i never get re-imbursed appropriately.....it's over....... its just damage control now.......good luck.
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Lav Gupta
(@lavgupta) reported
@canadapostcorp @canadaposthelps freedom mobile customer service is claiming that you are currently taking 12 weeks to deliver mails. They send me a refund cheque on 21st Dec and it is yet to be delivered. Can you guys please clarify this? @FreedomMobile
-
sub_commandante
(@SCommandante) reported
@FreedomMobile Yup absolutely zero service for you.....no texts no calls even though ive paid. **** company.
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Adeel
(@Adeel56418267) reported
@FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company
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sub_commandante
(@SCommandante) reported
@freedomsupport you can call our customer care at 611 for help if you do want phone service. We do not offer outbound calls here however. -S.C YOUR SERVICE IS DOWN !!!!!!!!!!!! I CAN"T CALL YOU> THAT IS THE POINT!!!!
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sub_commandante
(@SCommandante) reported
@freedomsupport Maybe you should just focus on being a social media company, if you cant offer phone service.
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sub_commandante
(@SCommandante) reported
@FreedomMobile Another day phone service and texts MIA........
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MK
(@MK_Ultra_X) reported
@freedomsupport Mistakenly ordered a new line from Freedom instead of upgrade, called to cancel immediately on Jan.26. Freedom didn't cancel, charged my account $1350, didn't ship any device yet suspended my account for being overlimit. Are you serious?
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sub_commandante
(@SCommandante) reported
@FreedomMobile Another day still **** service from freedom...fredom from annoying phone calls and texts....
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Montgomery Alabama
(@DickJonez00) reported
@FreedomMobile 75% of the time I pay online with a credit card, I get a payment error on YOUR site but my card still gets CHARGED, and my service still DOESN'T get reconnected. Why...?