Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 36
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1
Beamsville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport how long should it take #CustomerService to resolve a problem @FreedomMobile ? Is it 3 hours? 3 days or 3 weeks? 6 months and counting.

  • pIanet_sandwich planet sandwich (@pIanet_sandwich) reported

    @FreedomMobile Freedom has terrible coverage and terrible customer service

  • RayMomen MRezaMMkhani (@RayMomen) reported

    @FreedomMobile Be Careful about Feedom Mobile(F.M.) pay as u go plans, Just noticed they charging all outgoing calls from F.M. to F.M calls which were suppose to be free!, when asked why they said if u don't like it go to other company!, So RUDE!

  • m_rodway Melina (@m_rodway) reported

    @FreedomMobile what is you retentions number you are about to loose a loyal customer!

  • theonlycassa Cassa (@theonlycassa) reported

    Wow @FreedomMobile hands down the worst service and network ever!

  • crisxochitl Cris (So-Chill) 💙🌻💛 (@crisxochitl) reported

    @FreedomMobile Planned obsolescence by companies that have no incentive to make products last longer decreases the length of time we hang on to our gadgets before we toss them away for the next new thing. Our system of disposal has been to dump our e-waste onto any country willing to take it.

  • MrBradley101 ianbradley (@MrBradley101) reported

    @freedomsupport When it comes to customer service do not go to the one on Thorold stone road in Niagara falls they are the most ignorant people there I have ever met and I feel embarrassed cuz I sent people there and I got nothing but bad response back by my friends and family

  • p8r8s p8r8s (@p8r8s) reported

    Hi @freedomsupport I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. I’ve been told your $99 prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?

  • Tranov1 Galin Tranov (@Tranov1) reported

    @freedomsupport is not able to help customers in case of spoofing the only way out is changing the number which if not a good resolution at all.

  • CharlieCurrie Charlie Currie (@CharlieCurrie) reported

    @freedomsupport Yeah, well they aren't helping out very much. I've tried in two Twitter accounts and a Facebook messenger. I keep getting robots. Really stupid robots.

  • Lauraldawn Laural Adams (@Lauraldawn) reported

    @freedomsupport You have already told me you can’t help me. Unclear what you are recommending

  • MattOnDemand Matt Fraser (@MattOnDemand) reported

    @AnthonyLacavera @FreedomMobile Please let this happen. As a @FreedomMobile customer since the #WindMobile days, this company needs someone who is willing to invest in its future.

  • MrBradley101 ianbradley (@MrBradley101) reported

    @freedomsupport No but what you can do is send somebody from corporate down and check it out for themselves I'm not going to send you a DM because it does absolutely nothing or maybe look at the reviews what people say about that store

  • girlmom003 The world needs Healing! (@girlmom003) reported

    @freedomsupport Is there a problem with the service right now myself and others can't receive or send texts or get calls

  • QuantaviusSilky Quantavius Silky (@QuantaviusSilky) reported

    Your team wasted 4 hours of my time and gave me an offer that didn't exist. Please avoid freedom at all costs. They're barely cheaper than the other guys but the service is much worse. @freedomsupport

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