Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 55
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
Mississauga, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • manukshaji Manu Shaji (@manukshaji) reported

    @freedomsupport I could not login into my account from yesterday

  • aftsmt Arian (@aftsmt) reported

    @freedomsupport Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families?

  • anaxerete Maroha Berry (@anaxerete) reported

    @freedomsupport hours on the phone and via live chat + being hung up on three times to prevent me from speaking with a supervisor and I still can't get a resolution for my issue. This is appalling. Even Rogers isn't this terrible.

  • Jas30317962 Jas (@Jas30317962) reported

    @freedomsupport is such a garbage service. People call me and it says the number doesn't exist, and most of the time WhatsApp calls work. Can Anyone set up a call with me?

  • Kixnnxx KB🧚🏾‍♀️ (@Kixnnxx) reported

    @FreedomMobile you guys have the worst customer service I have ever experienced in my entire life.

  • TechyKory Kory - TechyKory (@TechyKory) reported

    @freedomsupport seems like MMS texting is heavily delayed and not working... Any insight?

  • YUNGB_MIA N (@YUNGB_MIA) reported

    @freedomsupport My bill was 2 days late and y’all forced me to pay TWO bills.. you guys have horrible service

  • junezaria Laura Nerenberg 🎻 (@junezaria) reported

    On the line for over 40 min trying to resolve almost $100 in charges I never incurred. Latest rep offered to refund me %50 of what @FreedomMobile is trying to STEAL FROM ME! If I tried to rob a person and only return %50 of goods, I'd be arrested. Where is the regulation?!

  • acitta Gary Walsh (@acitta) reported

    @TorontoStar I have no trouble using my cell phone on the subway when I am in Toronto. I hope that doesn't change when @FreedomMobile is changes owners.

  • Karen46391367 Karen (@Karen46391367) reported

    @freedomsupport can you check why group messaging on my iPhone is not working suddenly? Can’t send or receive text in group messaging.thanks

  • gamegirlie2007 Laura Slater (@gamegirlie2007) reported

    @FreedomMobile I am receiving texts several hours after they have been sent for the past 2 days. Is this a known issue or should I seek out some assistance?

  • anaxerete Maroha Berry (@anaxerete) reported

    @freedomsupport Honestly, Freedom's Twitter support is amazing. They were able to resolve my issue expediently after encountering challenges with phone support. They have definitely redeemed themselves and have proven they actually do value their customers. Thank you!

  • Sixities Six (@Sixities) reported

    @freedomsupport @FreedomMobile I want more gigs anyway you guys can help without charging me an arm and a leg

  • PooyehRozhyar Rozhyar pooyeh (@PooyehRozhyar) reported

    @FreedomMobile Please waive call/text charges from Canada to Iran. Due to internet disruption we cannot contact our loved ones. This is your share to support"freedom". #IranProtests2022 #MahsaAmini #مهسا_امینی

  • Gingiraf Ginger (@Gingiraf) reported

    @FreedomMobile It’s cheap cus it sucks. Just go with Bell or Telus ong

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