Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 46 |
| Vancouver, BC | 13 |
| Edmonton, AB | 11 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| North York, ON | 2 |
| Surrey, BC | 2 |
| Victoria, BC | 2 |
| Ajax, ON | 2 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| Coquitlam, BC | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
| Sherwood Park, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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khaled™ | RM
(@majbourkhaled) reported
@FreedomMobile Cheaper plans = bad coverage Cant wait till my contract ends
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Adrian Patience - Contrarian
(@4axioms) reported
@fonebone45 @FreedomMobile They have non-contract pay as you go flat rate per month...it's pretty much like Freedom, but with a much better network. Also, no fee to cancel. The difference is that if you go over your allotted data for the month, they just charge you($0.30 per MB)—no unusable throttling.
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★ Jim Bugg ★
(@jimbugg) reported
Hey, @FreedomMobile. Had two life+death situations this wknd + your service crapped out. Couldn't call/connect to network. When it's life+death and we can't rely on our phone service, things need to change. Needless to say, we'll be leaving. #unhappycustomer #freedomwireless
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@sungmanitu63
(@sungmanitu63) reported
I decided to stay with my current service provider @FreedomMobile At this point it doesn't make sense to switch as I just want to ride out my contract & it's too expensive for me to pay my tab on a very expensive phone. Besides, I don't plan on being here forever. I want freedom
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport We tried everything yet no resolution. She is not able to make any calls, or use internet. She works at night and it’s important that she can at least contact. Don’t you think?
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TonyToronto
(@TonyinToronto) reported
@freedomsupport Hi, since yesterday i started having problems with phone calls. i can receive or dial, it's like no dial tone. but text and data working fine. Is just me or freedom issue?
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KuljeetKaila
(@KuljeetKaila) reported
Anyone else having cell issues? Can’t dial out? @FreedomMobile
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport She doesn’t have a social media account. I am trying to help her get the resolution.
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Randa Alhussain
(@RandaAlhussain) reported
@FreedomMobile #freedommobile I have called freedom mobile yesterday after noticing that my bill jumped from $45.20/month to $73/month I asked them for money back since I have never consented to have this service and the guy told me that this isn’t an option to get my money back
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🌿Graeme🌿
(@fonebone45) reported
@4axioms @FreedomMobile I'll never use Bell again. Their customer service for business plans was the worst I've ever experienced, not to mention the hidden fees to connect/disconnect the service. They also just flat out lie about what plans include.
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Lolly Swath (Celine Didion)
(@LollyTron1973) reported
@FreedomMobile I love how this is completely consistent with the tendency for that person I know who has this phone plan to become intermittently inaudible during a call. Also, wow, Will Arnett is playing an even bigger ******* than BoJack now....
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naxmi ⁶𓅓
(@naxmivv) reported
@FreedomMobile Thats IT. Im officially done with freedom mobile. Im moving my support to at&t, who actually gives us service, and I will contribute to their business. I gave you warning after warning but it seems like you just keep taking my internet. Learn how to provide.
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Charanjit Suman
(@charanjitssuman) reported
@FreedomMobile I have a friend In Ontario whose phone is out of service since last 7 days. All bills are paid. Your customer help is helpless! Being contacting them, no resolution. #badcustomerexperience
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Charanjit Suman
(@charanjitssuman) reported
@freedomsupport Instead of telling us how to contact you, which we already did, can you help her get the phone started immediately.
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ProcessedFoodKills
(@InAStrangeLand) reported
Hey @FreedomMobile - my data speeds have been horrible since August 5th, the start of my new ING cycle. I've tried restarting my phone. Nothing changes. Any help?
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