Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 21 |
| Edmonton, AB | 7 |
| Calgary, AB | 7 |
| Vancouver, BC | 5 |
| Surrey, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 3 |
| Brantford, ON | 3 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Satvinder Singh
(@Satvind70085516) reported
So unprofessional behavior @FreedomMobile @freedomsupport. My complaint for WIFI-calling is unresolved from past 2 weeks and no hope for resolution from your customer support. Have been chasing from so long but no one ever calls back with resolution. Always misguiding clients.
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kylamenta
(@kylarmenta) reported
@FreedomMobile I paid my phone bill online an hour ago ( never missed a month before) and it’s saying my account is still suspended. the money came out of my bank account and I got the 611 text that my account has been topped up ? Any solutions?
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karl cruz
(@karlcru55786304) reported
@FreedomMobile I’m been with freedom since the start of this company but once roger finalize take over I’m gone had bad experience with Roger service overcharged
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𝐌𝐚𝐧𝐚𝐯 𝐌𝐞𝐡𝐭𝐚
(@imanavmehta) reported
@FreedomMobile you have the worst customer service reps ever. 😡😡😡
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Mohammad A. Abbas
(@abbascalgary) reported
@freedomsupport same issue here. no sms going out. Customer service told me it can take upto 5 days to resolve... btw... customer service had no idea that this is network wide with multiple reports... disappointed...
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber
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CreatorOfTheGingers
(@Nonurbiznaz) reported
@freedomsupport then they say maybe its my card??? Hold on let me ask @amazon who had zero issues with my card when ive spent hundreds just in the last week alone! Get your **** together #FreedomMobile and either give me all of my money back or at least give me service
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Bad Guy Remix I Vote For #JFCJustinBieber
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Francis buono
(@BuonoFrancis) reported
@freedomsupport is there a problem with the signal? it has been one week my location is not working, with any app, google maps, strava, nike or find my friends, it only works with Wifi. I'd was my phone but my wife's has the exact same problem
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PickleballPaddlesCanada
(@CanadaPaddles) reported
@freedomsupport The network isn't just down?
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber
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Canada
(@voiceofacanuck) reported
Me: *pays @FreedomMobile bill* <error> Me: *Checks bank...money sent. Messages Freedom* Freedom: We got the payment, but we didn't get it. You'll get it back in 5 days. Do you want to make another payment? Me: What? Freedom: Do you have another card? Me: This smells really bad.
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𝓒𝓱𝓪𝓶𝓹𝓪𝓰𝓷𝓮 𝓟𝓪𝓹𝓲
(@RockstarSwiftie) reported
@FreedomMobile How about your focus on signals instead? I live in Kitchener and I barely get 1 bar. It sucks. Most of my calls don’t even go through without failing
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Krys
(@Krys_1920) reported
Y’all I called @FreedomMobile TWICE tonight, cause my kid bought an unlocked phone. JOKES ON HER, person sold it, didn’t unlock it. Now I have a sobbing kid, who worked so hard to buy their phone. Someone help freedom mobile SUCKSSS!!!!
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