Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 7
Scarborough, ON 4
Burnaby, BC 3
Calgary, AB 3
London, ON 3
Kitchener, ON 2
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Duncan, BC 1
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • dhwanil_dalvi Dhwanil dalvi (@dhwanil_dalvi) reported

    @FreedomMobile yo what’s up. Whats happening fix your network please I’m at work i gotta call my manager.

  • JimmyKane25 James Kane (@JimmyKane25) reported

    @FreedomMobile Service completely down today in Mississauga...

  • FlipFlapp 187 Proof (@FlipFlapp) reported

    @freedomsupport Still down, so that's going on 8 hours? And the post was 2 hours ago? Shame on that decision to wait so long. That's ridiculous. I guess we are all screwed if our wireless communications go out....

  • UsmanJ00 Usman javed (@UsmanJ00) reported

    @freedomsupport no data in stoney creek today, service was down last sunday too. Is it time to move on to a different company?

  • zachersman The Zealous Z.A.C. (@zachersman) reported

    @freedomsupport thanks for getting back to me, sorry I didn't see it til now. Service has returned and all seems fine now. I was having issues where it couldn't find any service and put me on 'data roaming', even after restarting my phone but it seems to have the signal back. Using galaxy S10+

  • ZenHeathen ZenHeathen 🌻💙💛 (@ZenHeathen) reported

    @freedomsupport Looks like I'm back. Thanks anyway. Always good customer service with Freedom, I always recommend you on that metric.

  • jennings709 Jonathan Jennings (@jennings709) reported

    @HashirHussain92 @freedomsupport Data also not working in Toronto - can we please get an update from @freedomsupport

  • hamil48621483 Jo Hamilton (@hamil48621483) reported

    @freedomsupport So everyone that deals with freedom they're not trying to get it back service because I had a customer service rep they won't even reimburse or compensate people that pay for data and I just lost a whole day's work and they said well that's not our problem that's yours

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    I suspect the data outage is related to a ddos attack, and those are one heck of a cruel way to disrupt service. Whoever is behind it, likely got bribed. Compromised botnet is likely behind it. @freedomsupport

  • h91678 Futuristic (@h91678) reported

    @freedomsupport I am with freedom mobile almost 2 years and i am counting these few days left to get the f out of freedom mobile ! GARBAGE ! i live in ottawa and half if time i have no data ! Usless 😡😡 DO NOT FALL FOR BIG DATA

  • tomsinneverland Tomm🇨🇦Toronto (@tomsinneverland) reported

    I have internet connection problem with freedom mobile. #freedommobile it's so frustrating

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from View Royal, British Columbia

    I keep getting messages about my nationwide data pass being drawn down, so I check to see what's up and I'm still on @FreedomMobile network. The whole point of getting that data is for when I'm up in the mountains, so why is it being used in the city?

  • FlipFlapp 187 Proof (@FlipFlapp) reported

    @freedomsupport Why did you wait almost 5 hours to report an update? You could have probably avoided thousands of calls to your technical department.....I was in Scarborough and all the way to Hamilton and the service is down since 9am.

  • Steve_Genier Steve G (@Steve_Genier) reported

    Why is it not surprising that @freedommobile internet service is yet again slow as ****! Time to switch! #freedommobile #internetissues #neverending

  • JimmyKane25 James Kane (@JimmyKane25) reported

    @ReinhartG @FreedomMobile My service has been down for hours now @FreedomMobile

Map Check Current Status