Freedom Mobile

Freedom Mobile Outage Map

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 30
Calgary, AB 15
Vancouver, BC 10
Mississauga, ON 8
Ottawa, ON 7
Surrey, BC 7
Kitchener, ON 5
London, ON 4
Edmonton, AB 4
Burlington, ON 4
Oshawa, ON 4
Ajax, ON 3
Georgetown, ON 3
Brampton, ON 3
Acton, ON 2
St. Catharines, ON 2
Peterborough, ON 2
Windsor, ON 2
Cornwall, ON 2
Victoria, BC 2
Delta, BC 1
Newmarket, ON 1
Dundalk, ON 1
Pointe-Claire, QC 1
Dorchester, ON 1
Woodstock, ON 1
Lethbridge, AB 1
Woodbridge, ON 1
Cambridge, ON 1
Martins Corner, ON 1

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Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • sweeT (@Aniime_cutiie) reported

    @FreedomMobile has the worst customer service , I really need to leave !🤮

  • Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

  • Clusterplucking (@clusterplucking) reported

    .@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?

  • PRAKASH (@PRAKASH57990570) reported

    @freedomsupport I am an existing customer

  • kat (@katlikethief) reported from Toronto, Ontario

    @freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...

  • O'Neill Adam (@ONeizy) reported

    @FreedomMobile what’s the deal with not allowing existing customers to switch to better plans that are only for new activations? Where’s the customer retention in that logic?

  • Cris (@CrisVerdonik) reported

    @FreedomMobile How? None of the stores have it, the website seems down and when one does get through the phone is not available online. Can it be had over the phone with the head office?

  • mike shannon Ⴟ (@mkeshnnn) reported

    @FreedomMobile You’re advertising this, but it doesn’t seem like there are iPhone 12 Pros actually available... At least after chatting with a few retail locations. Is it a supply chain issue due to Covid? Also, what’s the latest update on the 5G network next year?

  • James (@highmito) reported from London, Ontario

    @FreedomMobile its astonishing how terrible your coverage is... after all these years... just give up... you are terrible

  • Rena (@RenaKunisaki) reported

    @freedomsupport so I should change my phone number every time these scammers randomly choose mine to spoof? That's a lot of expense and hassle to not-fix something that you guys should be preventing.

  • Fsahat Ul Hassan (@fsahat) reported

    @FreedomMobile Hi I got new line of freedom mobile but connection activation fee is not waived, can you please help me in this?

  • Jamie Carter (@jamiecarter8765) reported

    @FreedomMobile Stay away from Freedom if you're in the Niagara region it's services suck bad

  • Elliot Friedmans beard R.I.P. (@scomo44) reported

    @freedommobile worst customer service ever. Went back to @telusmobility due to your lack of coverage, as did my son, and all we need is a port released. You have botched it twice, & now we r on hold for the 3rd time trying to get yr tech clown to figure it out #brutal #joke

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