1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Freedom Mobile
  6. ❯
  7. Outage Map
Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More
Check Current Status

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 25
Edmonton, AB 15
Montréal, QC 1
Kitchener, ON 1
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 7
Vancouver, BC 12
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Kingston, ON 2
Scarborough, ON 4
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 1
London, ON 3
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Ottawa, ON 2
Trenton, ON 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Adeel56418267
    Adeel (@Adeel56418267) reported

    @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

  • MK_Ultra_X
    MK (@MK_Ultra_X) reported

    @freedomsupport Mistakenly ordered a new line from Freedom instead of upgrade, called to cancel immediately on Jan.26. Freedom didn't cancel, charged my account $1350, didn't ship any device yet suspended my account for being overlimit. Are you serious?

  • SCommandante
    sub_commandante (@SCommandante) reported

    @FreedomMobile Another day phone service and texts MIA........

  • madsem_go
    madsem (@madsem_go) reported

    @FreedomMobile unhelpful customer service, locked out of service after 3 failed payments though my bank acct is missing $$? #needanewprovider

  • SCommandante
    sub_commandante (@SCommandante) reported

    @FreedomMobile i never get re-imbursed appropriately.....it's over....... its just damage control now.......good luck.

  • JCHorEll
    J Carlos H E (@JCHorEll) reported

    @freedomsupport This is everyday, if you need to put more towers... do it! I cannot go to White Rock, because I immediately turn into roaming. How is it that American service providers have a strong signal in Canada, and Canadian Freedom doesn’t?

  • TossableDigits
    Tossable Digits (@TossableDigits) reported

    Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • SCommandante
    sub_commandante (@SCommandante) reported

    @freedomsupport Maybe you should just focus on being a social media company, if you cant offer phone service.

  • SCommandante
    sub_commandante (@SCommandante) reported

    @freedomsupport Send me a text.....oh right ...no service.. Funny i always have service when i have to pay my bill....

  • DickJonez00
    Montgomery Alabama (@DickJonez00) reported

    @FreedomMobile 75% of the time I pay online with a credit card, I get a payment error on YOUR site but my card still gets CHARGED, and my service still DOESN'T get reconnected. Why...?

  • lwar21
    rawl (@lwar21) reported

    Not free with @FreedomMobile ... can't get help when needed

  • SCommandante
    sub_commandante (@SCommandante) reported

    @freedomsupport you can call our customer care at 611 for help if you do want phone service. We do not offer outbound calls here however. -S.C YOUR SERVICE IS DOWN !!!!!!!!!!!! I CAN"T CALL YOU> THAT IS THE POINT!!!!

  • SCommandante
    sub_commandante (@SCommandante) reported

    @freedomsupport @LiZi59145674 Whats the point , youve seen my last dollar....i dont even recieve service i've paid for. it's over. Worst phone company period. You won't refund for lost service. **** policy.

  • SCommandante
    sub_commandante (@SCommandante) reported

    @freedomsupport No problems here....we have your money, sucker.

  • My_Solo_Life
    David (@My_Solo_Life) reported

    @FreedomMobile I have an issue with the staff at one of your mall kiosks in Burnaby BC I would like to talk about this with someone at head office.

Check Current Status