Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, ON | 1 |
| Oakville, ON | 1 |
| Trois-Rivières, QC | 1 |
| Vancouver, BC | 2 |
| Edmonton, AB | 2 |
| Toronto, ON | 3 |
| Mississauga, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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MJ (@MJ01311976) reported@FreedomMobile is a complete garbage service and I will disconnect all 3 accounts ASAP. I keep getting with the prepaid accounts and I hear is because we have some defect! My son ended up without the service in a dangerous situation because of your defect. There you have it!
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Taylor (@mysticalsloths) reported@FreedomMobile Can you guys fix your site? It’s hella slow to make a payment. Also the speed of your network has gotten worse the last few weeks.
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Derek Smith (@derek8128) reportedHey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
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Jen Whyte (@cheesebroad) reported@FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.
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Ticiana Barral (@ticibarral) reportedDO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!
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J.S. Karma (@EtInferius) reported@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
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YTPeasantVision (@YTPeasantVision) reportedWell, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!
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SP (@patelsrbh) reported@FreedomMobile what's the secret password to get my data working again, or are we just pretending it’s 2005? Month+ w/o service is a bold strategy for a telecom company. Your tech support is officially stuck on loop & my patience has left the network. #FreedomMobile #TechSupport
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Rob Steffler (@RobSteffle) reported@FreedomMobile can you refer me to a mobile company that offers customer service please
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David bristow (@Davidbr14133727) reported@FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month
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layla (@MAKHKHKHKHZOUMI) reported@FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.
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Testezlaf (@testezlaf) reported@FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!
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MJ (@MJ01311976) reported@FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again!
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HR (@_kasheer_) reported@FreedomMobile Reply Humayun Raina • 1m For close to a month and a half, I have been calling your customer service to get an issue fixed - my Roam Beyond data is being used and the allocated home data is left untouched. I am in Canada on 'Freedom/Nationwide' network all the time
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Justin (@justinfinnn) reportedHey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)