Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 55 |
| Vancouver, BC | 8 |
| Calgary, AB | 8 |
| Edmonton, AB | 6 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| Oakville, ON | 2 |
| North York, ON | 2 |
| Agassiz, BC | 2 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Surrey, BC | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Coquitlam, BC | 1 |
| New Westminster, BC | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Nepean, ON | 1 |
| Windsor, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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simptober
(@feedinghand) reported
@trxxvis @FreedomMobile Yes bestie. We gon get some new phone plans. Bye to the service provider that thinks areas like Muskoka should incur roaming charges 🤧🤔
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Rebel THEVFTERPVRTY
(@thevfterpvrty) reported
@freedomsupport what da hell wrong wit y’all ****
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Thuvarrakan Ruban
(@DIIST) reported
@FreedomMobile your service is down. My mom can’t make or receive any calls. Any idea when this will be fixed?
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Blablablaanotheraccount
(@Blablablaanoth1) reported
@FreedomMobile your call center staff are useless and rude.
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Predrag Blagojevic
(@pblagojevic) reported
@freedomsupport Hopefully I will be able to finish that DM discussion once you issue a refund. That is the least you could offer.
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KJ Edwards
(@_KJEdwards_) reported
@freedomsupport Unfortunately doubt you’ll be able to answer now after that incident. It’s definitely not a good way to get in new customers.
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JoeyT
(@joeyterrien) reported
@FreedomMobile is there phone issues in London ON my phone won’t receive calls
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Adam Fam
(@AdamFam5) reported
@Blackmagecat @freedomsupport They have been having issues all week yet either won’t admit it or somehow unbelievably not aware…
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Predrag Blagojevic
(@pblagojevic) reported
All that time they have been refusing to issue a refund and kept offering me additional coverage through their other, "nationwide" network, which have to be paid additionally. Eventually I had to reach out to @CCTS_CPRST. #Avoid @FreedomMobile
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Brenda Massey
(@BrendaM70) reported
@freedomsupport hi there. Just switched to Freedom on the weekend and so far seems to be smooth transition. One issue just started today. MMS messages are no longer sending successfully.
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simptober
(@feedinghand) reported
I am begging for a new phone plan. Release me from @FreedomMobile's shackles pls god damn December can't come faster 😭
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♡ Julia
(@JuliaNichols_) reported
@FreedomMobile is there an email address to the headquarters of Freedom I can have to talk about the exceptional service of a rep? If so please send it to me.
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Sarahh
(@sarahhlxx) reported
@freedomsupport is there any network problems? My network switched to roaming but I haven't left my house.
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Raj Dhadrianala
(@RajDhadrianala) reported
@freedomsupport I have so many problems with freedom because I was use freedom to long time but it’s garbage service Last 3-4 month I have daily call Custer care Bt anybody not solve my problem no network not connected any call bullshit
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Juan Jose Vanegas Maya
(@JuanVMaya) reported
@freedomsupport Also, it would be nice if your agents responded to the live chat you suggest. I've been "connected" to two different agents, but neither of them respond to any messages. Kind of a bad experience, don't you think?
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