Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| Edmonton, AB | 16 |
| Vancouver, BC | 14 |
| Surrey, BC | 5 |
| Scarborough, ON | 4 |
| Ottawa, ON | 4 |
| Calgary, AB | 3 |
| London, ON | 3 |
| Woodbridge, ON | 3 |
| Brantford, ON | 3 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Port Coquitlam, BC | 2 |
| Burnaby, BC | 2 |
| Winnipeg, MB | 2 |
| Grimsby, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| North Vancouver, BC | 1 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Victoria, BC | 1 |
| Québec, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Abhishek Bitolia
(@AbhishekBitoli1) reported
@freedomsupport @FreedomMobile can u plz help
-
Adeola
(@adeolalatona) reported
@FreedomMobile your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
-
David Faith
(@FeythX) reported
@FreedomMobile Hey ********, maybe don't turn people's phone service off for $0.30 when they have been loyal customers for 3 years and no prior notice of price increase was given. I mean It's not like you can't call and say so!!!!
-
humdard singh
(@SinghHumdard) reported
@FreedomMobile when are you planning to launch 5G network in Canada?
-
Graham Isador
(@presgang) reported
If you'll allow me to complain at a company for a moment: @FreedomMobile your people in your store tell me they can't give me the advertised promotion, I need to call the number. The people on the phone say I need to do it in-store. Brutal customer service.
-
Joseph Diamanti
(@JustADaddio) reported
Dear @chatrmobile I haven't been able to make, or hold a call without it dropping for weeks now.. I pay 55 dollars a month for texting & data basically; and I'm not happy. Sincerely, A dedicated, long time customer about to switch to @FreedomMobile
-
yungchun
(@paneerkepakode) reported
@FreedomMobile Never will I again choose v too have freedom again
-
Siobhan
(@apocalypseher) reported
@freedomsupport Is your service down? Can't make any calls and phone says network is unavailable
-
Joseph Diamanti
(@JustADaddio) reported
Dear @chatrmobile I haven't been able to make, or hold a call without it dropping for weeks now.. I pay 55 dollars a month for texting & data basically; and I'm not happy. Sincerely, A dedicated, long time customer about to switch to @FreedomMobile
-
Adeola
(@adeolalatona) reported
@freedomsupport your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
-
Tanya
(@Tachfer85) reported
@FreedomMobile @Apple so I have this phone I got on tab from freedom when it was called wind.I can’t remember my Apple ID that I used on that phone now I can’t use the phone. Coz freedom can’t the find the receipt and apple needs proof. SOMEONE HELP!
-
Crypto Eagle
(@CryptoEagle19) reported
@FreedomMobile does not refund pre-paid accounts. They keep the money if you cancel early. Robbers!!
-
Brian (Stuttering Loudly)
(@StutterLoudly) reported
from
Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
-
Rachit
(@sibelmann) reported
@freedomsupport I bought iphone 13 pro max from your store as direct delivery. It's been 5 days I haven't got any shipping details and customer care says they can't help too. Who should i reach out to
-
EM Gift Boxes
(@emgiftboxes) reported
@FreedomMobile What does it take to get someone to call you back after an issue has been escalated? I have been waiting 3 weeks for a call back from a manager. In the meantime I have spoken to multiple agents and none of them have been able to resolve the service issues.