Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 85
Toronto, ON 73
Vancouver, BC 37
Calgary, AB 19
Surrey, BC 13
Coquitlam, BC 5
Mississauga, ON 5
New Westminster, BC 4
Victoria, BC 4
Montréal, QC 3
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Ottawa, ON 2
Nepean, ON 2
Brampton, ON 2
Ajax, ON 2
St-Jean-Port-Joli, QC 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1
Kitchener, ON 1
North York, ON 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SiegeTank11563 SiegeTank (@SiegeTank11563) reported

    @freedomsupport Cell phone data down? not working for my whole family all of a sudden

  • PrabinAcharya24 Prabin Acharya (@PrabinAcharya24) reported

    @freedomsupport Your service is crap. Your agent duped me. I complained and after that never heard from you people. You don't care about your customers. You will not survive this way. Can you please consider my complaint?

  • AnthonyLacavera Anthony Lacavera (@AnthonyLacavera) reported

    @rsoltyk @FreedomMobile At the time, the group of private equity investors forced the sale of WIND to Shaw, over my objections. I never would have sold it and would have continued building.

  • behroze666 Behroze666 (@behroze666) reported

    I was doing uber and now I can’t do it. My whole night is wasted. @FreedomMobile definitely need a compensation for that. Didn’t expect this from you. I was a proud freedom mobile customer since 3 and a half years.

  • Tashi44162282 Tashi (@Tashi44162282) reported

    @freedomsupport @FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home.

  • Sherry14122770 Sherry (@Sherry14122770) reported

    @FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?

  • marvinandro Marvin (@marvinandro) reported

    @freedomsupport It was back up around 10am. Looks like Down reports on the various sides show that most other areas are coming back up, too.

  • digitaldolphin Digital Dolphin (@digitaldolphin) reported

    @IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!

  • Nandini07284468 Nandini (@Nandini07284468) reported

    Wtf @FreedomMobile - why the internet outage tonight? Highly inconvenience and no statement issued from the company. Your customers deserve an update

  • EmpressCarri Carrie (@EmpressCarri) reported

    @FreedomMobile Guys the internet is still down, any updates on service restoration???

  • julzpak juliapak - proud Canadian🇨🇦🍁 (@julzpak) reported

    @freedomsupport ya my internet is down... i guess i'll have to wait. #rogersoutage its like rogers lol

  • MoneyMakerMo1 MO JO (@MoneyMakerMo1) reported

    @freedomsupport Lol come back to work...mobile internet down

  • Siddhar83784405 Siddharth Patel (@Siddhar83784405) reported

    @freedomsupport Freedom Mobile internet is down

  • harmanmultani2 Harman (@harmanmultani2) reported

    @freedomsupport u guys closed and my internet is down

  • BigBoss52112110 Boss (2WayWiggs) (@BigBoss52112110) reported

    @freedomsupport Mobile Internet is not working.

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