Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 22 |
| Edmonton, AB | 7 |
| Calgary, AB | 7 |
| Vancouver, BC | 5 |
| Surrey, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 3 |
| Brantford, ON | 3 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
CZ
(@codyzaz) reported
from
The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
-
manish midha
(@midha_manish) reported
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
-
J.S. Karma
(@EtInferius) reported
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
-
Neeon
(@goanraptor) reported
@FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help
-
rui
(@allfeteinc) reported
@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
-
manish midha
(@midha_manish) reported
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
-
Keith
(@Keithito) reported
@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
-
bikku
(@bikku88) reported
@FreedomMobile hello anyone out there as I have to change the service
-
Jack
(@jbn_jack) reported
Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???
-
Greg
(@pcguy8088) reported
@FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.
-
🐍
(@Hambonevstech) reported
@GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao
-
Matt Chan
(@Chanman1133) reported
@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc
-
manish midha
(@midha_manish) reported
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
-
RJM123
(@R0J0MI123) reported
from
Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
-
Heynow
(@heynow19951) reported
@FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years