Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 79
Toronto, ON 61
Vancouver, BC 32
Calgary, AB 26
Surrey, BC 12
Coquitlam, BC 6
Ottawa, ON 4
Victoria, BC 4
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Woodbridge, ON 1
Brantford, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • enefteeee Tanmay Chauhan (@enefteeee) reported

    @FreedomMobile I upgraded my phone and my esim got deleted from my old phone. I have been trying to contact you constantly but didn’t get any help in particular. Can you please generate a new esim for me on my new phone asap! My work is stuck.

  • GeorgeI88241999 George Ivanov (@GeorgeI88241999) reported

    @freedomsupport is there an issue with transferring esim to American purchased iPhone pro max , note new American iPhone don’t have sim tray

  • Porscha_Aubrey Porscha Aubrey (@Porscha_Aubrey) reported

    @FreedomMobile I’m having trouble getting service, are the servers down or something? I’ve restarted my phone multiple times and even updated it and its only gone from no service to sos

  • Michael70858663 Michael (@Michael70858663) reported

    @freedomsupport Freedom mobile customer service and supervisor lie to you.

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

  • carolhochu Carol Hochu (@carolhochu) reported

    @freedomsupport Help in the USA, have enabled data roaming but cannot get a network so no text or calls, how to do I get a network?

  • KyleKlages Kyle Klages (@KyleKlages) reported

    @FreedomMobile Is messaging support down through the website?

  • Porscha_Aubrey Porscha Aubrey (@Porscha_Aubrey) reported

    Is anyone else who uses #FreedomMobile unable to get any service?

  • mikashab Mohamed El-Khashab (@mikashab) reported

    @freedomsupport how to cancel subscription to voicemail, please?

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

  • SajidSahir shyan jan (@SajidSahir) reported

    @freedomsupport My network is down in south east calgary..wts is the isssue

  • hector604 Hectorplus.ca ( con AMLO ) (@hector604) reported

    @PrimeBane Looks like freedom mobile network @freedomsupport is down

  • san_bains Samandeep bains (@san_bains) reported

    @FreedomMobile worst customer service

  • ShawnChong7 Shawn Chong (@ShawnChong7) reported

    @freedomsupport Is the Freedom cellular network down as of 12:00 pm in North Toronto? I can't make calls!

  • baldguymcgee BaldGuyWaffles (@baldguymcgee) reported

    @FreedomMobile any issues for Ottawa, ON for outgoing SMS ? Had to send several times to work once type thing. Pls let me know

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