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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Scarborough, ON 1
Ottawa, ON 1
Vancouver, BC 4
Mississauga, ON 1
Pickering, ON 1
Calgary, AB 1
Kitchener, ON 1
Edmonton, AB 1
Burlington, ON 1
Niagara-on-the-Lake, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Stewmeak
    Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported

    @FreedomMobile Don’t go with freedom mobile if you live in SW or SE Calgary. Service is shits

  • Silverxx27
    Chris (@Silverxx27) reported

    @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

  • pcguy8088
    Greg (@pcguy8088) reported

    @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

  • NEHAL888888
    Nehal Mohamed ⚕️ (@NEHAL888888) reported

    @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

  • Keithito
    Keith (@Keithito) reported

    @FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone

  • Raptorswave
    🦉 (@Raptorswave) reported

    @FreedomMobile the worst service plus even worse customer service

  • garry568
    gbreezie (@garry568) reported

    @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

  • sistermedia
    Maria Miccoli (@sistermedia) reported

    @PKP_Qc @FreedomMobile Getting a hard PDP authentication data block. Reps ignored the network error to push to upsell a phone (scam). Filed complaint with @CCTS_CPRST Just want my data re-provisioned, been w/Freedom 10 years. Stop scamming!

  • testezlaf
    Testezlaf (@testezlaf) reported

    @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

  • Lily08901017
    Lily (@Lily08901017) reported

    @FreedomMobile Freedom sucks. They overcharge customers. Fuking bastards.

  • Nick_Galo
    Nick G (@Nick_Galo) reported

    @FreedomMobile Internet is down in Toronto east

  • bren1818
    bren1818 (@bren1818) reported

    @FreedomMobile can you please review your APs in the Guelph (Kortright & Hanlon / Kortright & Edinburgh) area. I have 5g with between 2 & 3 of 4 bars but data is borderline unusable. IF it connects it's brutally slow.

  • RobSteffle
    Rob Steffler (@RobSteffle) reported

    @FreedomMobile can you refer me to a mobile company that offers customer service please

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • n_arm1979
    Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported

    Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

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