Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 85
Toronto, ON 41
Vancouver, BC 35
Calgary, AB 20
Surrey, BC 13
Coquitlam, BC 5
Mississauga, ON 5
New Westminster, BC 4
Victoria, BC 4
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Nepean, ON 2
Brampton, ON 2
Ajax, ON 2
Montréal, QC 2
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1
Kitchener, ON 1
North York, ON 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Trevorglove Trevor Fedan (@Trevorglove) reported

    @freedomsupport Never have I spoken to anyone outside of Egypt and this is a Canadian company... What about Canadians and Canadian jobs?? @Rogers so many issues with these clowns you need to fix they are going to leave a stain on your name you can't wash off

  • njmckenzie ПΣЯM © (@njmckenzie) reported from Toronto, Ontario

    @freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!

  • efaglyn efa🪓 (@efaglyn) reported

    @TheJUNOAwards @FreedomMobile damn im here early😭😭 #JFCJPSaxe

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @freedomsupport and they asked me to wait another week!!! seriously with everythingvi explained to them with all the trouble shooting they did it s simple just refund me and let me go in peace don't put my life neither my daughter in jeopardy as I don't have anyone here except my phone!

  • njmckenzie ПΣЯM © (@njmckenzie) reported

    @freedomsupport ..and I think you accidentally unplugged your phone network on the way out.... :(

  • maggs49 Mike Magwood (@maggs49) reported

    @freedomsupport Been over a year now. Any idea when your service will be good in Niagara on the lake. Tech team said last February it would be a year to 14 months. Any update ???

  • WinterBourneTO Winterr. Mask up! (@WinterBourneTO) reported

    You ******** ******* @Rogers. Leave @FreedomMobile alone you piece of ****! Nobody ******* wants you here you cocksuker. Nobody!Ain’t got nothing to do with you. Freedom is for us. Not for you. Get that through your stupid greedy disgusting dumb head! Leave it, ********, alone!!!

  • chan_eugene Eugene Chan (@chan_eugene) reported

    @freedomsupport referring my friend fr Telus to @FreedomMobile to sign up online with deposit program and for online $130 savings. Was told that it cant be done online n need to go to store but refusing to honor the $130 offer. How r we penalized 4 your system issue?

  • MilanPatel5_6 Milan Patel (@MilanPatel5_6) reported

    @FreedomMobile Today you lost a customer.

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @MKQTR4 @FreedomMobile @TheJUNOAwards I hear you well I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them

  • ussamasiddiqui Usama Siddiqui (@ussamasiddiqui) reported

    @freedomsupport Hi, for some reason many freedom users are experiencing problems with their text messages where numerous duplicate texts are being sent of the same thing

  • realDonkeyDong Donkey **** (@realDonkeyDong) reported

    @freedomsupport The worst part, and I encourage my phone calls to be reviewed, I had many care reps, a few supervisors, and even a manager. All told me to pay by Credit Card and wait 2+ weeks to get my money back. Guy on Twitter had to leave notes for the phone people to get their act together.

  • sendtomarly Marly (@sendtomarly) reported

    @freedomsupport We have 2 phones without service for quite awhile. Help!?

  • MKQTR4 MK QTR (@MKQTR4) reported

    @FreedomMobile @TheJUNOAwards Educate your customer support agent how to handle customer issues with respect..!

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @FreedomMobile If anything happens to me and I need to use my phone to call a hospital or an emergency @frdmmobile you ll be held accountable I said it right now over the phone and it s registered and I say it now I clearly said that

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