Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 20
Calgary, AB 7
Edmonton, AB 6
Vancouver, BC 6
Brantford, ON 3
Ottawa, ON 3
London, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SidharthMohan44 Sidharth Mohan (@SidharthMohan44) reported

    @FreedomMobile Myself Sidharth Mohan, I was a freedom customer for almost a year. I have experienced extremely bad service from Freedom mobile today. Yesterday, I visited the Freedom store near me to change my prepaid service to a post-paid service for upgrading my hardware.

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @freedomsupport you’ve lost a customer today! I’m stuck in Cuba, turned on $8/day service, never got to use it and got charged $100. Your Loyalty Dept. Offers me $30. What an f’ing joke this company is. I’ll make it my priority to tell every about it!!!

  • 424_justin justin turner (@424_justin) reported

    Didn’t think it was possible to get knocked down to 3G….. but @FreedomMobile says yes…… it is

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport Nope. Not at all. I've lived here on freedom/wind for like a decade and never lost service unless theres a mass power outage.

  • Jenksmy1985 Ron Fungus (@Jenksmy1985) reported

    @OfficeGuru247 @theJagmeetSingh @FreedomMobile I liked freedom when I was with them in edmonton. Should never have left. Figured bundling with Telus would be cheaper but they are such snakes !

  • rshenriques Rick Henriques (@rshenriques) reported

    @freedomsupport no. i've spoken to 4 reps and have gotten nowhere. enjoy your chargeback and CCTS complaint

  • aaybeerocker Aatish Bhardwaj (@aaybeerocker) reported

    @freedomsupport Sorry but I ain’t in that List anytime. This is second time it’s happening. Certainly I would think of switching my network now because I am fed up of these excuses

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I don't but I do hope for 2023 you guys improve your customer service

  • kydkro kid kro (@kydkro) reported

    @freedomsupport your new year’s resolution should be to fix the app so that’s it’s not malfunctioning at every click like it has been for years now… now i can’t even log into my account after having to jump through hoops just to top up my account

  • MohsinRizviSye1 Mohsin Rizvi, Syed (@MohsinRizviSye1) reported

    @freedomsupport i am a freedom customer. I wanted to add one more line, i want to keep the old number. Please advice.

  • drewsbookreview drews book reviews (@drewsbookreview) reported

    With @FreedomMobile being sold there is no net loss in competition, and as @Quebecor has #5Gspectrum and is prepared to launch #5gnetwork there is some hope Freedom will see some network improvement #shawrogers

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport not urgent, but my data says roaming. I'm at home on wifi, but I live in a city with solid coverage. I scanned manually for networks and I see 3 'away' options. Are the internet towers down in peterborough?

  • Mart_ayy marty🇦🇹🇭🇺 (@Mart_ayy) reported

    @FreedomMobile more like broken ****** mobile your data sucks

  • iamnuriye allthingsconsidered (@iamnuriye) reported

    @FreedomMobile are literal fraudsters - no one in person can help you and they refuse to help over the phone and they lie about what the app can do. Never ******* use them.

  • yyznaho N a h o 👽 (@yyznaho) reported

    @freedomsupport Yes it is the trade up, but how can I benefit from these plans if I can't get the phone? And doesn't help that I have to call every single store to find it when one of your representatives can easily look it up and find it or should be able to

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