Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 58
Vancouver, BC 32
Calgary, AB 27
Surrey, BC 13
Coquitlam, BC 6
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeTassone Giuseppe Tassone (@JoeTassone) reported

    @FreedomMobile Deals stay hot, yes, but your service also stays ****.

  • ERothdeutsch Ethan Rothdeutsch (@ERothdeutsch) reported

    @freedomsupport my LTE+ speed is hitting highs of only 5mbps all day? And I have full bars and Multiple resets fix nothing even with no apps open or in background using Internet.

  • viarenzophone Viarenzophone 🙏✌⛪ (@viarenzophone) reported

    Hello @FreedomMobile thanks for the free 5GB of data at for Chriatmas! Long time customer and plan to stay that way. Unless you sellout to @Rogers

  • justinbonter Justin Bonter (@justinbonter) reported

    @freedomsupport My biggest issue is I feel ripped off. I bought two phones. So we have three in our family now. I bought two for my kids for Christmas and freedom said they would credit the Account and start the billing on Christmas Day when my kids get them. Nope I got charged for an extra $200

  • trippytakes Rohit (@trippytakes) reported

    @freedomsupport From my experience your service was unreliable. Sorry.

  • BrianCoburn Model 3 Owner (@BrianCoburn) reported

    @FreedomMobile service has me on hold for approximately 20... How does this happen online? More agents need to learn how to multitask!!

  • my_v3nting_page This_is_M3 (@my_v3nting_page) reported

    @freedomsupport Is Freedom having MAJOR issues with the wind? Cant make phone calls, data is spoty if it works at all. I am hoping this actually makea it thru before no data again!!! And the phone what the heck! Cant even check on family members!!!!!

  • svanheyningen7 Sonya van Heyningen (@svanheyningen7) reported

    @FreedomMobile Trying to cancel my phone (BECAUSE I MOVED TO THE US) and your customer care rep just had the nerve to try and convince me to switch to a yearly plan or find someone else to take over my phone number. Better believe I'm gonna spread the word #unprofessional

  • theFTSguy Red Crow (he/him) (@theFTSguy) reported

    @FreedomMobile And drop that awful, predatory American device protection company you sell on the side. Otherwise, I am happy with plans and services ...

  • laxboysmom nevermindSH (@laxboysmom) reported

    Never use @FreedomMobile they took one hour to cancel my service over messaging because they say they cant do it in store. Then said it would take 24-48 hours to unlock it! What????

  • justinbonter Justin Bonter (@justinbonter) reported

    @FreedomMobile This is the worst service on the planet. Freedom stands for freedom to drop calls whenever and wherever.

  • therealb0wser Jason (@therealb0wser) reported

    @freedomsupport I have already logged in through 2FA with a code sent to my device. The problem is not being able to update my billing address details myself like an adult after having moved well over a year ago.

  • AnasBahsas Anas Bahsas (@AnasBahsas) reported

    @FreedomMobile Wow expensive as ****.. Koodo has way better deals

  • laxboysmom nevermindSH (@laxboysmom) reported

    @freedomsupport Took an hour to cancel and then tell me it takes up to 48 hours to unlock a phone I cannot use because it’s cancelled What if I wanted a new service today with a different provider. BS!!

  • benFsinger Ben of the Dead (@benFsinger) reported

    @freedomsupport Likewise, but this stuff is very concerning. The fact that your customers are targeted BECAUSE they are customers on your phone network should provide more impetus to actively fight this. Older, or less savvy people could have easily fallen for this. Many already have, I am sure.

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