Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 19
Calgary, AB 7
Edmonton, AB 6
Vancouver, BC 6
Ottawa, ON 4
Brantford, ON 3
London, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Scarborough, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • beingahumaan mukadder (@beingahumaan) reported

    @FreedomMobile ****** service and doesnt have 5g. They don’t invest 5g anymore. Don’t buy it.

  • Yi98358155 Yi (@Yi98358155) reported

    @freedomsupport hi trying to figure out why I'm paying 10$ then advertised just signed up and call customer care no resolution.

  • BENDELLX1 BENDELLX (@BENDELLX1) reported

    @FreedomMobile what's going on with the network. It's been over 24hrs no data

  • notommorowkiss Howie (@notommorowkiss) reported

    @FreedomMobile quality sucks bad service, please close down this pathetic company, literally the worst provider in all of Canada

  • 82bonez Bonez (@82bonez) reported

    @FreedomMobile Freedom has the most strict credit requirements and the worst network ever. No thanks

  • Nathan830911 Nathan  (@Nathan830911) reported

    @FreedomMobile Slow internet ever.

  • shantellefoster lightskin baddie 😌 (@shantellefoster) reported

    @FreedomMobile has to possibly be the worst phone company in canada. I switched to rogers a month ago and you guys are still charging me. Customer service hung up on me after i asked her to transfer me to someone else ….

  • eunoiax12 question their answers (@eunoiax12) reported

    And now that we’re on the topic, the worst phone company award goes to @FreedomMobile

  • Dan_26__ Dan (@Dan_26__) reported

    @FreedomMobile When will freedom network expand to banff?! Come on guys!!

  • FaisalZamir786 Faisal zamir (@FaisalZamir786) reported

    @freedomsupport I have texted but nobody seems to issue a refund.

  • TheraBarclay Thera Barclay (@TheraBarclay) reported

    Hey @freedomsupport, my data services have been suspended due to an "outsanding balance", but I've already paid off my balance (in fact, I have a $45 credit). I can't make or receive calls or text messages. Any help in sorting this out would be much appreciated!

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @MellowCanuck_46 @freedomsupport They cannot guarantee signal inside your home or workplace/office. For that, there is Wi-Fi calling. Also, the number of bars is signal to noise ratio, not the level of service your device shows.

  • joshuaprav Joshua Praveen (@joshuaprav) reported

    @FreedomMobile But your coverage sucks dude

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @HODLSFMV2 @FreedomMobile They aren't if you have a compatible device. Wi-Fi calling solves the need for a signal booster (as long as you have internet service at home, where signal cannot get inside), voLTE solves the need for your device to fall back to 3G for voice calls. Both don't cost a thing.

  • snowstone 雪石上人 (@snowstone) reported

    @freedomsupport I haven't seen a 3g logo on my phone for years. Now I see it on my phone using freedom service.

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