Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 43
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Surrey, BC 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • KatePens Kate (@KatePens) reported

    .@freedomsupport been trying to get an issue resolved for 3 days. Customer service has been unprofessional and ridiculous. If I do not receive a response here, I am going public. You cannot charge people for being in the states when they were not in the states.

  • ashley_hynd Ashley Hynd (@ashley_hynd) reported

    @freedomsupport @francescsr no actually you've taken away all the things that made you great, it takes forever to get to a service rep & when I do they are rude & EXTREMELY limited on what they can offer, I only really get "good" support when I publicly angry tweet you

  • ashley_hynd Ashley Hynd (@ashley_hynd) reported

    Who are your cell phone providers & how happy are you with them? I was super happy with @FreedomMobile but that has changed, they have a mess up on their end which keeps cutting my phone off & they won't fix it. Wish we could sue cell providers for services not rendered.

  • Marie1Kate Kate (@Marie1Kate) reported

    Ne cautious @FreedomMobile @freedomsupport users received random text number never seen before claiming to be freedom. Due to update I must down link or lose services.

  • ashley_hynd Ashley Hynd (@ashley_hynd) reported

    @francescsr @freedomsupport @FreedomMobile They use to have an online chat which was AMAZING! now everything is outsourced, none of their chat options work & the agents have all been extremely rude & unhelpful

  • derek_sojek Derek Sojek (@derek_sojek) reported

    @freedomsupport 2 weeks ago I switched from Telus to Freedom, but the past week or so network has been dreadful, like switching from high speed to dial up. Many dead areas around the GTA. Have there been any problems, or this is as good as it gets? Thanks

  • meenz74 MinaReyesDesigns (@meenz74) reported

    @freedomsupport hi there, is there a current issue with the network? Im in Scarborough, im not getting any mobile data.

  • CStatesmanship Cornerstone.of.Statesmanship (@CStatesmanship) reported

    @FreedomMobile Fraud SMS received: Due to 5G update all users must download new Freedom App otherwise your service is stopped Install here: 138.197.162.246 from 250.552.xxxx @canantifraud

  • ChrisMcArdle1 ⌖ Chris a fan of Bad Batch ⌖ 🇨🇦 (@ChrisMcArdle1) reported from Vancouver, British Columbia

    @freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.

  • AnalSplash Høøgz™ (@AnalSplash) reported

    @FreedomMobile how come you guys are trying to ******* scam me? *** *** *******, I'm not even a full ******* customer yet you ********.

  • ArbazRana3 Rana Arbaz Jamshed (@ArbazRana3) reported

    Absolute horrible customer service @FreedomMobile

  • petercharnish Peter Charnish (@petercharnish) reported

    @FreedomMobile is there a way to be in touch with support rather then direct messaging

  • rapidlytapardew Andrew Gilbert (@rapidlytapardew) reported

    I’ve been trying to pay a @FreedomMobile bill for over a month now and it just cannot happen for some reason. The app, website, automated phone, and live customer service have all just not worked. Do I have to try bitcoin or like sheep skins or something?

  • Amritzaildar195 #I_STAND_WITH_FARMERS (@Amritzaildar195) reported

    @FreedomMobile never buy freedom wrong commitment every time

  • TheCNDViking david shaw 🇨🇦 🏳️‍🌈 (@TheCNDViking) reported

    Hopefully, that support ticket with @FreedomMobile is taken care of soon as i really want to do an upgrade :(. damn system error, saying i owe 1 Dollar even after paying my tab in full lol.

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