Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 79 |
| Toronto, ON | 63 |
| Vancouver, BC | 32 |
| Calgary, AB | 26 |
| Surrey, BC | 12 |
| Coquitlam, BC | 6 |
| Victoria, BC | 4 |
| North York, ON | 3 |
| Ottawa, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mississauga, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kody @🏡.
(@Kodes) reported
Having the worst experience with @FreedomMobile right now. Cancelled an unused line in August, but they didn't update their system. Then they continued to bill in stealth, until we get a collections agency letting us know there's an outstanding amount.
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francesca stark
(@frenchy_stark) reported
@freedomsupport my boyfriend has no service in at Catherine’s is there an outage
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Leonardo Rothschild
(@wolfmoon1984) reported
@freedomsupport My bill has doubled. I was told it would be an additional $15 month for the upgrade. I should have known. I could handle the awful coverage when my bill was cheaper, but now it's $140 for a GARBAGE service.
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Tony
(@realanthonyorm) reported
@freedomsupport In the middle of Calgary on SAIT campus i'm roaming because your signal is so weak. Pathetic service from a national carrier
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Jordan Randall
(@JordanJrandall) reported
@FreedomMobile The lag time on getting a security to code to login to my account is a joke!
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Leonardo Rothschild
(@wolfmoon1984) reported
@freedomsupport Freedom Mobile's favorite tactic is to have their store employee's trick people into taking terrible new contracts that end up costing the consumer double. All- Do NOT get a phone upgrade that forces you into a new contract with freedom mobile. Get the phone elsewhere.
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Myka Paige
(@PaigeMyka) reported
@freedomsupport This is what I thought!! You really should have the people that work for you know this too.. They were about to loose a loyal customer telling her that there is no service for her phone here!! She was looking for other cell companies!!! Don't you train your employees??
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carsoflondonontario
(@LorcanDuval) reported
@freedomsupport How do I access Freedom mobile Nationwide data I have 1 GB I need it for when I'm in school because we don't have any service inside our school
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mitchyFNmitch
(@mitchyFNmitch) reported
@freedomsupport Please consider putting a celltower near the Kelowna airport or at UBC near the airport. The signal is poor in that area. Thx
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Kody @🏡.
(@Kodes) reported
@FreedomMobile We were customers for ~10 years, and they won't forgive a $68.07 mistake that they made silently. Terrible customer support.
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_license_to_trill
(@critica13948310) reported
@FreedomMobile I purchased a phone from you outright & it is somehow blacklisted despite it never being reported as stolen or lost. Your reps have been unhelpful & no one has replied to the email I sent last week. Please make an effort to rectify this.
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Mᴀʀɪᴀ Cʜʀɪsᴛɪɴᴀ ♕
(@krsthne) reported
that moment when you wanna ask one of the associate @FreedomMobile Sunridge if they're happy with their job. because he doesn't look please while helping customers. =)) thanks for the bad customer service.
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Tatiana Schturyn
(@MeetingsCurator) reported
Don’t bother getting #freedommobile they don’t have customer care. Only virtual and not one concern rectified.
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Paul Gill
(@PaulGil48156793) reported
@freedomsupport I signed up for a promo at the beginning of January and never received my SIM and now I am being told my account cannot be found and I am SOL. This is very disappointing, I got it for my son’s birthday which is coming up.
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Kevin Montgomery
(@kemosite) reported
I received my last byte from @FreedomMobile last night. They don’t offer service in the area where we’ll be moving for @papineauhomes. We’ve switched to @koodo, but I recommend Freedom to anyone where that service is offered.
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