Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 47
Vancouver, BC 14
Edmonton, AB 13
Calgary, AB 5
Mississauga, ON 4
Scarborough, ON 4
Victoria, BC 3
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
North York, ON 2
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • iMac58138190 iMac (@iMac58138190) reported

    @freedomsupport @PatBrownrigg1 Your guys service isn’t working no signals

  • shehryarkharadi Shehryar Kharadi (@shehryarkharadi) reported

    @freedomsupport Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

  • abdielcamargot Abdiel Camargo (@abdielcamargot) reported

    @freedomsupport From June 2020 I’m not living in Canada. I have called several times to cancel my plan. And you still discount money from my credit card. I need help.

  • TossableDigits Tossable Digits (@TossableDigits) reported

    @freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM

  • TossableDigits Tossable Digits (@TossableDigits) reported

    @freedomsupport They have. "SC" told our customer that Freedom Mobile "cannot authorize it via our end." The customer is outside of Canada. They can receive the Port Out SMS message, but cannot reply because you use a Canada-only Short Code to send it. They cannot call 877-946-3184 it is CA-only

  • rrmortiss RM (@rrmortiss) reported

    @freedomsupport This needs to be promoted more. I thought Freedom had horrible coverage and was going to switch back to Rogers until I set this up. It's been great now.

  • lavgupta Lav Gupta (@lavgupta) reported

    @canadapostcorp @canadaposthelps freedom mobile customer service is claiming that you are currently taking 12 weeks to deliver mails. They send me a refund cheque on 21st Dec and it is yet to be delivered. Can you guys please clarify this? @FreedomMobile

  • shehryarkharadi Shehryar Kharadi (@shehryarkharadi) reported

    @FreedomMobile Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

  • TossableDigits Tossable Digits (@TossableDigits) reported

    Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

  • madsem_go madsem (@madsem_go) reported

    @FreedomMobile unhelpful customer service, locked out of service after 3 failed payments though my bank acct is missing $$? #needanewprovider

  • realtonydiep Tony Diep (@realtonydiep) reported

    @freedomsupport Sending texts stopped working yesterday. Issue is Freedom SIM bc phone works with Bell SIM. Your 611 won't ring and 1-877 number not accepting calls. No answer to DM. What's going on Freedom? #freedommobile

  • EAffleck Erin Affleck (@EAffleck) reported

    @FreedomMobile, I'm into hour two of chat support. Trying to figure out why adding a line to a pre-existing account is so. hard. to. do. #NotHowIWantedToSpendMySaturday

  • PatBrownrigg1 Pat Brownrigg (@PatBrownrigg1) reported

    @FreedomMobile are you having problems with your landlines? I'm trying to get through to all 3 numbers but just dead silence after I dial the numbers!

  • HeyYouGame PK 🏆🎮 (@HeyYouGame) reported

    @freedomsupport is phone service currently down? I can’t phone or receive calls.

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