Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 45
Vancouver, BC 14
Edmonton, AB 13
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
North York, ON 2
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Katerlina_Kuang Katerlina Kuang (@Katerlina_Kuang) reported

    @freedomsupport Hi my data is not working I don’t know why

  • AntiVenom42420 daniel gibson (@AntiVenom42420) reported

    @FreedomMobile my internet has been down for 6 days at home and my phones internet has passed 100% data usage. Is there any way i can get my phone data usage temporarily increased at all ?

  • Mountainjourno1 Degeling Family (@Mountainjourno1) reported

    @FreedomMobile Ripping off customers today. Loaded $150 onto my cell phone. They refuse to activate it due to a glitch on their end. Four hours later, I try to cancel and they refuse to refund. ScamMobile

  • MydAlam Moid Alam (@MydAlam) reported

    @freedomsupport Hi, i had the worst experience with one of your location “Freedom Kiosk -Kingsway Mall (Edmonton, AB)” Worst, rude full of negative attitude staff (Manager & other Lady) working today.

  • OmaliaK omalia Koroma (@OmaliaK) reported

    @freedomsupport Freedom mobile u have an issue with your one of your phone to which I have been paying phone protection on. The phone samsung s20 plus shut off.. and when I contacted your support team spoke with several agents Mel, Sarma and a supervisor name Moe whom provided false information

  • sungmanitu88 @sungmanitu88 (@sungmanitu88) reported

    I'm suffering my ability to tweet & getting extremely frustrated due to the fact I paid my service provider & yet still being slowed down ! @FreedomMobile

  • AntiVenom42420 daniel gibson (@AntiVenom42420) reported

    Hey @FreedomMobile. Since I havnt had aervice with @TELUS internet in seven days and they havnt given me a clear timeline on when they can fix this small wire, I am able to terminate my contract with them with out hassle or charges.

  • geza_remenyi Geza Remenyi (@geza_remenyi) reported

    @freedomsupport I had a lot of issue with my phone and nobody was able to help. But they call to offer me a iPhone 11 not even the 13

  • FullyUnvax416 Fully Unvaccinated (@FullyUnvax416) reported

    @FreedomMobile Are you sure this will help us sell cellphones? Cellphones?

  • MrPisstofferson ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠 (@MrPisstofferson) reported

    @FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized

  • mcredbeardddd Conor McNeil (@mcredbeardddd) reported

    Going on 2 weeks, without any real help from @FreedomMobile @freedomsupport. You've given me nothing but lip service, im regards to my issues, and I'm fed up with you. Take my bill and eat it. #Useless #nohelp #scabs

  • trainguy89 Hafeez A. (@trainguy89) reported

    @RZaichkowski @FP_Champagne @FreedomMobile A sigh of relief. I switched to Freedom last year and I'm never going to back to Rogers.

  • FrostedSiren 🧜‍♀️ Pfatelynn, the thrice vaccinated (@FrostedSiren) reported

    @freedomsupport I would adore it if the cell reception in my house could at least be consistent in where it doesn't work when trying to text people and it will literally send 2 out of 3 messages sent almost at the same time, without moving the phone

  • Christinekorda Christine Korda (@Christinekorda) reported

    Canadians BEWARE - @FreedomMobile sold my friend a year of telephone service and has NOW decided no to honor it. He is also on OSDP and money is tight. This is not usually something I would tweet out. But enough is enough of this type of business ethics #theft #scam #fraud

  • blueice514 tureblue (@blueice514) reported

    @freedomsupport Why is your service down for last half n hr ?

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