Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Carol Hochu (@carolhochu) reported 6 minutes ago

  @freedomsupport Help in the USA, have enabled data roaming but cannot get a network so no text or calls, how to do I get a network?

• Shawn Chong (@ShawnChong7) reported 6 minutes ago

  @freedomsupport Is the Freedom cellular network down as of 12:00 pm in North Toronto? I can't make calls!

• Mohamed El-Khashab (@mikashab) reported 7 minutes ago

  @freedomsupport i'd like to cancel voiceemail

• Porscha Aubrey (@Porscha_Aubrey) reported 8 minutes ago

  @freedomsupport I haven’t had any service since 11am yesterday, I’ve tried everything and it still isn’t back yet even after waiting. Are the servers down or something?

• Shireen Anne Jeejeebhoy (@ShireenJ) reported 9 minutes ago

  Dear @freedomsupport your customer support thinks all numbers in CANADA are local! Are you kidding me?

• Mohamed El-Khashab (@mikashab) reported 10 minutes ago

  @freedomsupport I'd like to cancel subscription to voicemail, please!

• Mohamed El-Khashab (@mikashab) reported 15 minutes ago

  @freedomsupport would like to cancel email voice option, please!

• Michael (@Michael70858663) reported 18 minutes ago

  @freedomsupport You just want me to DM so people don't get to see what kind of company you really are I'd rather just tweet my problems out about your crappy company

• George Ivanov (@GeorgeI88241999) reported 21 minutes ago

  @freedomsupport is there an issue with transferring esim to American purchased iPhone pro max , note new American iPhone don’t have sim tray

• Whorror (@Whorror5) reported 25 minutes ago

  @freedomsupport I just called to pay via phone… still not working. And it’s not my card because after the phone thing wasn’t working I went to pay my Rogers bill (wifi) and was no issue

• Kyle Klages (@KyleKlages) reported 26 minutes ago

  @FreedomMobile Is messaging support down through the website?

• Gilles LeBlanc (@ROCKthusiast) reported 27 minutes ago

  @freedomsupport Any pre-Black Friday specials for a longtime Freedom/WIND customer whose current commitment ends this weekend?

• Anuraag Mishra (@mishra911) reported 29 minutes ago

  @FreedomMobile the worst network and the customer service for any network. They are thieves so please stay clear. I bought 2 lines and it was completely unusable. I had no reception half of the city and moved out promptly. Now they are not refunding my money saying tough luck.

• Duke Boerschke (@eboerschke) reported 31 minutes ago

  @freedomsupport Will it be the same run around like I received from alleged customer service? Will I speak with a real person?

• Porscha Aubrey (@Porscha_Aubrey) reported 34 minutes ago

  @FreedomMobile I’m having trouble getting service, are the servers down or something? I’ve restarted my phone multiple times and even updated it and its only gone from no service to sos

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