Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 38
Vancouver, BC 13
Edmonton, AB 13
Calgary, AB 5
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
New Westminster, BC 3
Victoria, BC 3
Ottawa, ON 3
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • MydAlam Moid Alam (@MydAlam) reported

    @freedomsupport Hi, i had the worst experience with one of your location “Freedom Kiosk -Kingsway Mall (Edmonton, AB)” Worst, rude full of negative attitude staff (Manager & other Lady) working today.

  • QBallMoe1 QBallMoe (@QBallMoe1) reported

    @FreedomMobile is terrible. Unbelievably slow. Steady decline since Shaw took over. Please @Rogers take over this poor excuse for a company and do something with it. It's mobile internet is like waiting for the @POTUS trying to get a sentence out. You just wanna hang yourself.

  • lucthearcher Luc (@lucthearcher) reported

    @SamsungCanada @FreedomMobile Not happy that my new phone (only 7 months old) is completely broken. My A52 5G was working fine all day and all of a sudden the screen went purple and now it won't turn on at all. Not my first issue with this model either

  • dima_makei Dima Makei (@dima_makei) reported

    @vote4robgill @freedomsupport Good question! I’m not sure I think we need to check with our local cell service operators.

  • mcredbeardddd Conor McNeil (@mcredbeardddd) reported

    @FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that

  • FullyUnvax416 Fully Unvaccinated (@FullyUnvax416) reported

    @FreedomMobile Are you sure this will help us sell cellphones? Cellphones?

  • Chintan72024830 Chintan (@Chintan72024830) reported

    @freedomsupport I don’t think So.I am in talk with one of your agent .I explained that my card got stolen along with my suv .as I got new card I enrolled in digital pay . She decided not to provide digital discount for last two bills and resist .I am waiting for her supervisor.6year customer.

  • BertheloMelanie Melanie Berthelo (@BertheloMelanie) reported

    Freedom Mobile is waiving long-distance charges for calls and texts to Ukraine. To help Freedom Mobile customers stay connected to loved ones, we are waiving International Long Distance and SMS fees for calls and texts to Ukraine until March 31. #freedommobile #UkraineConflict

  • lokeshyadav1739 Lokesh Yadav (@lokeshyadav1739) reported

    I am very disgusted with @Apple in Canada service. I tried to do a factory reset on my phone since then my phone is carrier locked. They told me to contact my service provider and I did the same but @FreedomMobile also didn’t unlock my phone as the imei number was changed. 1/2

  • SaraRodney2 Sara Rodney (@SaraRodney2) reported

    @freedomsupport Thanks, but you are missing the point. This should have been done in the first communication with Freedom. We used to recommend Freedom. What a terrible disappointment.

  • MrPisstofferson ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠 (@MrPisstofferson) reported

    @FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized

  • OmaliaK omalia Koroma (@OmaliaK) reported

    @freedomsupport Freedom mobile u have an issue with your one of your phone to which I have been paying phone protection on. The phone samsung s20 plus shut off.. and when I contacted your support team spoke with several agents Mel, Sarma and a supervisor name Moe whom provided false information

  • AntiVenom42420 daniel gibson (@AntiVenom42420) reported

    Hey @FreedomMobile. Since I havnt had aervice with @TELUS internet in seven days and they havnt given me a clear timeline on when they can fix this small wire, I am able to terminate my contract with them with out hassle or charges.

  • Alphaleon9 Alpha leon (@Alphaleon9) reported

    @freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.

  • ciggmar 🕊🎀 (@ciggmar) reported

    @freedomsupport hi! My phone is showing No Service. Not sure what’s going on. Is anyone able to help?

Map Check Current Status