Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 42 |
| Edmonton, AB | 13 |
| Vancouver, BC | 12 |
| Calgary, AB | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 3 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Surrey, BC | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
| Sherwood Park, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kesha
(@missdesai88) reported
@FreedomMobile Don’t buy freedom. 0 customer service. Useless agents who never stick to their words.
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
-
Nitin Singh
(@nS_Nitin) reported
@freedomsupport bought airpods pro from you guys last year. Purchase invoice does not have serial number. Need help.
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Tess Tyckle (Shim/****)
(@TTyckle) reported
@FreedomMobile Do you guys have an update on group messaging support? Everytime I inquire I get told “We’re working on it”. That was two years ago, and there’s still no group messaging. What’s up with that?
-
Høøgz™
(@AnalSplash) reported
@FreedomMobile how come you guys are trying to ******* scam me? *** *** *******, I'm not even a full ******* customer yet you ********.
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Kate
(@KatePens) reported
.@freedomsupport been trying to get an issue resolved for 3 days. Customer service has been unprofessional and ridiculous. If I do not receive a response here, I am going public. You cannot charge people for being in the states when they were not in the states.
-
Kesha
(@missdesai88) reported
@FreedomMobile pathetic customer service. No updates on notes. Supervisor says different things and your agent says different thing even with case number. Moreover they hang up on you. You guys sucks. Improve your customer service. I mever recommend to anyone I swear.
-
david shaw 🇨🇦 🏳️🌈
(@TheCNDViking) reported
Hopefully, that support ticket with @FreedomMobile is taken care of soon as i really want to do an upgrade :(. damn system error, saying i owe 1 Dollar even after paying my tab in full lol.
-
#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@FreedomMobile never buy freedom wrong commitment every time
-
Andrew Gilbert
(@rapidlytapardew) reported
I’ve been trying to pay a @FreedomMobile bill for over a month now and it just cannot happen for some reason. The app, website, automated phone, and live customer service have all just not worked. Do I have to try bitcoin or like sheep skins or something?
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Jon
(@Jon49071940) reported
@freedomsupport @FreedomMobile Your service is completely down again in Alliston Ontario! What a joke this service is!
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Rana Arbaz Jamshed
(@ArbazRana3) reported
Absolute horrible customer service @FreedomMobile
-
Ritenowbabs
(@ritenowbabs) reported
@freedomsupport Not a chance in hell. Your customer service team has the art of the customer transfer shuffle down pat. With no resolutions!!
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Ashley Hynd
(@ashley_hynd) reported
I just got gas lit & treated rudely by @freedomsupport, I actually hung up on the service rep mid way through his sentence ... seriously folks who is your provider & are you happy with them? I am done with @FreedomMobile
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Kate
(@Marie1Kate) reported
Ne cautious @FreedomMobile @freedomsupport users received random text number never seen before claiming to be freedom. Due to update I must down link or lose services.