Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 18 |
| Calgary, AB | 7 |
| Edmonton, AB | 5 |
| Ottawa, ON | 4 |
| Vancouver, BC | 4 |
| London, ON | 3 |
| Brantford, ON | 3 |
| Surrey, BC | 2 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
boringlisap
(@BoringLisaP) reported
@freedomsupport Another stupid ? I've never switched carriers before. How do I switch to Freedom and port my number and get a new phone on your payment program? Can I do that online?
-
Malema007
(@Malema0071) reported
@freedomsupport Your app and website have had major issues for years and the issue hasn't been fixed. You need to develop a new software because the one you have is super slow. If you look on the Play Store reviews, they're mostly negative.
-
Austin Kevin
(@austinkevin7) reported
@freedomsupport hey, why am I being told by the customer agents at Freedom stores that if I choose the tradeup offer I would have to bring the phone back “in perfect condition like its new” after end of contract? The website reasonably states “good condition”
-
James
(@J_Riffy) reported
@FreedomMobile your MyAccount app sucks for load times and lags out constantly, your software team should fix that.
-
day million
(@nodlcforme) reported
@FreedomMobile someone has started charging my dormant account, Monthly and no one at service has been helping, whose department is fraud ?
-
Transit_Plays - Transit & Games
(@GamerRBLX12224) reported
The moment when you keep getting Robo calls everyday (claiming to be Service Canada and Canada Borders Service Agency) @freedomsupport please help
-
Sue Rau
(@Soosole) reported
@freedomsupport Been waiting 30 minutes for support - on a less than 5 minutes initial promise - then, will be with you shortly update. Is anyone working?
-
C9 2022 Champs!
(@C9atWorlds) reported
@FreedomMobile Great deal, horrible reception. You're better off with Koodo if you value signak strength at all
-
Atdheu
(@Wandate1) reported
@freedomsupport Hi, never mind anymore as I just switched over to Bell.. thanks
-
Lev Atate
(@jleighton22) reported
@Randy40575132 @freedomsupport I’m leaving. I stuck with them since I had a deal with unlimited USA roaming but it looks like I’ll be traveling more in Canada for a while. I depend on reliable service and this ain’t it.
-
Rizza
(@Rizza_G) reported
@FreedomMobile “Why are you sending out specials to your existing customer base if you cannot offer the phone they want!!!” MAKE IT MAKE SENSE!!!!!
-
Fractal Vagabond
(@FractalVagabond) reported
@FreedomMobile when it comes to customer service your company is incompetent and there is no customer loyalty ?! What a mistake to be your customer ! Wish others don't make my mistake.
-
Bhanu Gupta
(@bhanuprakashcha) reported
Worst ever service on the planet award goes to @FreedomMobile congratulations to make me sucked up by taking your services. go to hell you..
-
Jenny
(@jinkang5858) reported
@freedomsupport I’m getting very frustrated with a simple number porting in experience right now, still no resolution after 8 hours ordeal, been told have to wait 24 hrs to get my cell phone number active, They don’t tell me why!!! Would you be able to help?
-
Ajit Maski
(@ajitmaski) reported
@FreedomMobile @freedomsupport - There is no update on FSR00349117 even after 20 days. How much do Freedom need to fix one data issue
Check Current Status