Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 4 |
| London, ON | 1 |
| Oakville, ON | 1 |
| Trois-Rivières, QC | 1 |
| Edmonton, AB | 2 |
| Toronto, ON | 3 |
| Mississauga, ON | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jay (@sh_jags) reported@FreedomMobile Service down
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gamine67 (@gamine67) reported@FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?
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Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported@FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me
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Parag Gajjar (@PARAG4591) reportedCustomer since 2017. @FreedomMobile says my contract showed the wrong TradeUp amount. 6 months later they added $669 and won’t waive it. Their mistake, my cost.
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rui (@allfeteinc) reported@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
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Juliette (@Juliettemvp) reported@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
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Brian (@BrianFH2) reportedFor those interested, although @FreedomMobile claims to offer 5G+ service, they do not. #Toronto #Ontario
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Davis Marsh (@Lucidsennin) reported@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
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Honey (@hsemitha) reported@FreedomMobile Worst support system ever. You will never get response or support
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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Farhan Z (@Far4Truth) reported@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
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Stu P (@HoopsterDoofus) reportedI signed up weeks ago for Freedom Home Internet. My activation date was yesterday BUT I'VE NOT RECEIVED MY MODEM OR ROUTER. My other ISP has been cancelled and I have no internet for my home. That's a huge problem. I NEED THE HARDWARE TODAY!!!!!! 🤬 @FreedomMobile
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Arise (@Ariseskater) reported@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
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Rorbie (@DRorbie) reported@FreedomMobile I do not recommend this network to anyone in Canada. After bombarding me to converting marketing emails, I visited their stall at Fairview Mall in Don Mills Toronto- guess the worst experience I had from the sales man in the store he wanted to beat up bse I over questioned him.
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Ticiana Barral (@ticibarral) reportedDO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!