Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 79
Toronto, ON 61
Vancouver, BC 32
Calgary, AB 26
Surrey, BC 12
Coquitlam, BC 6
Ottawa, ON 4
Victoria, BC 4
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Woodbridge, ON 1
Brantford, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport No thanks I already submitted my complaint to ccts

  • Christa_81 Christa Noel (@Christa_81) reported

    @freedomsupport Is there anything wrong with service in Ottawa right now (this afternoon)? Both my mother and I cannot make any outgoing calls and any incoming g calls go directly to our voicemail. Do u know anything about this? Can someone look into it pls? Thank You, Christa

  • chintanmtt Chintan Shah (@chintanmtt) reported

    @FreedomMobile I am having problems ordering from your website. You really took the excitement of owning an IPhone 13

  • noacflwt aysha (@noacflwt) reported

    @freedomsupport in the middle of the UBC campus and getting absolutely zero service - can’t even send a text - what’s up with that?

  • chiefstonefox Chief Stonefox (@chiefstonefox) reported

    @MinionMania18 @FreedomMobile I got rid of iPhone when I found out that Apple was updating the software to purposely slow the device down to mandate that you step out and spend another $1,000 to replace the phone I don't need someone telling me when it's time to replace my phone and purposely slowing it down

  • Sibbella Melissa (@Sibbella) reported

    @Massoud58677991 @FreedomMobile I live in Windsor, my dad lives near the river. Every time I visit him I get charged, or if I just drive down Riverside Dr. I'm do annoyed by it.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Two things: Firstly, "what the cost it" -> "what the cost is" may wanna fix the typo; secondly: it mentions texting help to a shortcode to get info... is that free, at least? How does one go about figuring out the charge *prior* to incurring it?

  • OccTranspo Occasional Transport (@OccTranspo) reported from Ottawa, Ontario

    @freedomsupport Is there an outage in Bayshore, Ottawa? I can't seem to get any phone calls to connect and I can't access voicemail.

  • xnca99 XN Liang (@xnca99) reported

    @freedomsupport i am in Kingston now, your website shows it is covered, but i cannot use network and phone call at all...

  • aprilapes9 April Q (@aprilapes9) reported

    @freedomsupport Hey you guys. I upgraded my phone last year during black Friday. My phone is broken. The screen is totally cracked all over. Is there any way I can get an early upgrade?

  • trxxvis 𝖜𝖆𝖘𝖙𝖊𝖞𝖚𝖙𝖊 (@trxxvis) reported

    @FreedomMobile @freedomsupport literally havent had more than 2 bars of service for like two weeks now can you guys get it together?

  • ajaygeorge91 Ajay George (@ajaygeorge91) reported

    @freedomsupport I'm not able to pay my bill. I've asked you countless times for your support and you now suspended my account. YOU SUCK!

  • the_cellarboy cellarboy (@the_cellarboy) reported

    @FreedomMobile Why is it that I can pre order an iPhone 13 as a new customer on a $60 plan and $35 tab, but when I log in as an existing customer I’m forced to a minimum $80 plan with $35 tab?? This seems pretty hostile towards existing customers.

  • chiefstonefox Chief Stonefox (@chiefstonefox) reported

    @MinionMania18 @FreedomMobile More headaches and iPhones as they do not sync with Microsoft worth a darn iTunes is a pain in the butt to use it is a very poor platform and is to lock down and controlled

  • lieseurz notk (@lieseurz) reported

    @freedomsupport I was calling Customer Care but received nothing. I was wondering how to get my issue fixed with my account. Thanks!

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