Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 5
Calgary, AB 4
Scarborough, ON 4
London, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Brantford, ON 2
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Madmaxxxymize Yinghui Liu (@Madmaxxxymize) reported

    @freedomsupport Please help me, it been last for couple days already, otherwise I have to switch over to another company

  • DeerTai Tai Deer 🐯🦌 / Cola Katz 🐆 (@DeerTai) reported

    Just had a phone conversation with @FreedomMobile customer service and it was the most frustrating thing ever. Why do they even have one because nothing can be done over the phone, it has to be all in store, which during this pandemic, I don't want to go into a store.

  • Ksingh_80 Kulwinder Singh (@Ksingh_80) reported

    @FreedomMobile No service please fix this #freedommobile #serviceout

  • Conditionedshin ¯\_(ツ)_/¯ (@Conditionedshin) reported

    Never thought the day would come where @FreedomMobile outdoes Rogers. Seriously considering switching out of this garbage *** network

  • jeffrey3927 Jeffrey1 (@jeffrey3927) reported

    @Rogers Aaaah were it so simple. @Rogers Did you learn anything? Can/will this happen again? Have you heard about testing in a Sandbox. Test new software in a real instance not live across Canada. Prove update or a patch works b4 shutting down Canada. PS: Not a customer. @FreedomMobile

  • ryinator11 ryleigh 💛 (@ryinator11) reported

    @freedomsupport I’m literally talking with you on support right now and no one can help me so it’s a waste of my time 🤙🏻

  • kadijab20 Kadija (@kadijab20) reported

    @FreedomMobile how can I contact you from outside Canada please the number provided on your website is not working

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @biebzstan94 @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • Tiasenpai_TTV Tia Senpai (@Tiasenpai_TTV) reported

    Another reminder to not use @FreedomMobile because the company is garbage and the service also sucks

  • 1974Downie Jennifer Downie (@1974Downie) reported

    @freedomsupport The website and app are not working for me, I am trying to pay my bill. It reset on me several times forcing me to keep logging in. It failed to make my payment and then wouldn't accept my debit card.

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • maggs49 Mike Magwood (@maggs49) reported

    @FreedomMobile Wouldn’t know. Your service doesn’t work in Niagara on the Lake Ontario

  • ETito604 Tristan Elliott (@ETito604) reported

    @_RakeshDavid @MosheBAppel @FreedomMobile **Sarcasm alert** I jokingly said it was "unreasonable" because I am jealous that my phone doesn't work while his does....

  • Pine_Martin Marty Pinnes (@Pine_Martin) reported

    @RogersHelps If we were down to two networks and one failed, we'd still be fine am I right @CompBureau ? The cutthroat competition in our market has left these guys with no profits to put into their networks - @FreedomMobile must go.

  • Jaiminp1481989 Jaimin patel (@Jaiminp1481989) reported

    @FreedomMobile @CTVNews @CBCToronto Freedom mobile terminated my service even after pre authorized payment..Disgusting service I have seen. I want to take serious action against freedom mobile.

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