Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 7
Calgary, AB 4
Scarborough, ON 4
Burnaby, BC 3
London, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Duncan, BC 1
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • VmSopta VMSopta (@VmSopta) reported

    @FreedomMobile Why are you promoting this when now all I'm hearing is that you're gonna be sold to one of the big 3 A holes. Selling the Canadian consumer down the river

  • bucaneve jess (@bucaneve) reported

    @freedomsupport Is Moto G Fast compatible with your network? Frequency bands: 2G GSM: 2/3/5/8 3G UTMS: 1/2/4/5/8 4G LTE: 1/2/3/4/5/7/8/12/13/14/17/25/26/29/30/38/41/66/71

  • mgh0T8 Mike (@mgh0T8) reported

    @FreedomMobile Please fix your website - I'm unable to order online as a new customer. I get to the 'review your cart' stage, and when I click on 'New customer? Order online', nothings happens. I'm trying to avoid going in store to avoid paying the connection fee.

  • cyclingzealot jlam (@cyclingzealot) reported

    @FreedomMobile @TheJUNOAwards Can I vote against the Rogers-Shaw merger? I left Rogers to join Wind to support competition and lower prices #cdnpoli

  • VmSopta VMSopta (@VmSopta) reported

    @FreedomMobile What ******** are you doing rolling over to any of the big 3 Bell and Rogers imparticularily. Competition was helping me now I'm sure to get screwed. Been here since Wind. Shaw I'm begging you or whatever regulatory body not too let this to happen. We pay too much already.

  • AditiAnkolekar aditi ankolekar (@AditiAnkolekar) reported

    @freedomsupport Hi my network has been out of service for the last 6 hours. I have paid the bills and I also went to eaton center but they said that they couldnt help with this.

  • BureauRussell Fredward Bureau-Russell (@BureauRussell) reported

    @freedomsupport Oh well that’s true isn’t it lol sorry I never herd of the juneo awards before why isn’t it just called Canadian artist awards who is Juno are they giving out the awards

  • mamadou23254893 BIG M🐐 (@mamadou23254893) reported

    @FreedomMobile I will be filing a complaint to the Ontario’s privacy commissioner and will follow through.

  • CJ_Toronto CJTO 🇨🇦 🏳️‍🌈 #BLM (@CJ_Toronto) reported

    Well, I guess I'll be on the hunt for a new cell provider soon. There is no way in hell that I'll be giving my money to a Rogers-owned @FreedomMobile. The entire point of switching was to get away from the highway robbery of Rogers/Bell/Telus. I will not support them - ever.

  • jojojojojobz Jojo (@jojojojojobz) reported

    @cbcnewsbc lol im with @FreedomMobile and the rates arent bad:$50 unlimited everything. with this merger, it only gets better reception-wise and better 5g.

  • Wigs_Niagara Grant (@Wigs_Niagara) reported

    @globalnews @rogers you better not **** with my @FreedomMobile cell service!

  • jasmith_yorku DrJamesSmith @YorkU (@jasmith_yorku) reported

    @camerongraham I remember when Calgary-based AGT bought EdTel to create @TELUS. They broke conditions of the sale within months of its finalization. No good will come of this, especially in cell service prices for @FreedomMobile customers like me. Consolidation is bad for competition.

  • napoli7676 jason napier (@napoli7676) reported

    @FreedomMobile Freedom can't even send me an email to confirm my account to pay my bill pretty sad just like their service

  • WinterBourneTO Winterr. Mask up! (@WinterBourneTO) reported

    I’m gonna miss u guys. I really am. Once bullsh*t @Rogers dismantles u, i am truly going to miss u @FreedomMobile. U were ducking great. No lie. The Last of the Mohicans. One of the last great antiestablishments but robbers had to buy u out bc u were driving wireless prices down.

  • the905guy 🇨🇦Matthew Dunn🇨🇦 (@the905guy) reported

    @freedomsupport can I buy freedom mobile top up cards and use them to pay for my pre paid service?

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