Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 38 |
Vancouver, BC | 10 |
Mississauga, ON | 10 |
Edmonton, AB | 8 |
Calgary, AB | 7 |
Ottawa, ON | 4 |
Brampton, ON | 4 |
Barrie, ON | 4 |
Hamilton, ON | 4 |
Peterborough, ON | 2 |
Surrey, BC | 2 |
Richmond, BC | 2 |
Scarborough, ON | 2 |
Ajax, ON | 2 |
London, ON | 1 |
Woodbridge, ON | 1 |
Stoney Creek, ON | 1 |
Kelowna, BC | 1 |
Québec, QC | 1 |
Oakville, ON | 1 |
Chatham, ON | 1 |
Nepean, ON | 1 |
Washago, ON | 1 |
Waterdown, ON | 1 |
Montréal, QC | 1 |
Qualicum Beach, BC | 1 |
Airdrie, AB | 1 |
Victoria, ON | 1 |
Lethbridge, AB | 1 |
Kamloops, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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@sungmanitu63 (@sungmanitu63) reported
@freedomsupport I'm still experiencing no internet connection on my Samsung Galaxy phone. I hope your representative at a kiosk near me has a thick skin because I'm fuming. I will calm down before I go. Waiting for my laundry to dry which should be enough time.
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But a dreamer living in my world (@DavidVays) reported
@FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then
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Bipolarhitchhiker (@danddrost) reported
@freedomsupport You have lousy service here
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Shadow Skinner (@HeyyItsShadow) reported
@FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.
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@sungmanitu63 (@sungmanitu63) reported
Regretting opening a second account with you. @FreedomMobile Canada Outrageous cost without full dependable service !!! 👎
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Shadow Skinner (@HeyyItsShadow) reported
@FreedomMobile has horrible customer service and their supervisor Ali is a horrible person who is very rude and disgusting. They don’t understand integrity. They give empty promises and they waste time tbvh. Like Ali can respectfully jump off somewhere.
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Shadow Skinner (@HeyyItsShadow) reported
@FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖
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🇨🇦 yes to science + equality (@olBoozy) reported
@cbcnewsbc @FreedomMobile has garbage reception
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Ambrose Li (@little_potato) reported
Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My seession times out just from waiting for the TOS screen to load, it’s ridiculous Can they hire someone to take out whatever crap it is that’s making it so slow?
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LanguorousDuck (@LanguorousD) reported
@freedomsupport why is it, as a customer the feature for paying my bill online with interac online is gone?
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🇨🇦Jay🏴 (@jaytheredneck1) reported
@FreedomMobile are there any plans to expand into Haldimand county? Seems freedom network completely surrounds the county, but no coverage inside of it. Why?
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Ambrose Li (@little_potato) reported
Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My session times out just from waiting for the TOS screen to load, it’s ridiculous Can’t they hire someone to take out whatever crap it is that’s making it so slow?
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AY EM (FAn account , not real acc) (@shageargia) reported
@freedomsupport sir , its been 4 years and it has hardened , any fix?
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Greg Isaacs (@GregIsaacs) reported
@freedomsupport Can you tell marketing that calling it "Nationwide Data" is a lawsuit in the making. Like, in common usage, nationwide means "Our locations are nationwide" as in available everywhere. Nationwide Data is actually the opposite. Marketing needs to fix that. That's an easy Karen win
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Rich Murray (@thekidsdad84) reported
@freedomsupport just wondering if you could help me out with my service .