Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 85 |
| Toronto, ON | 42 |
| Vancouver, BC | 35 |
| Calgary, AB | 20 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Burnaby, BC | 3 |
| Scarborough, ON | 3 |
| Red Deer, AB | 3 |
| Nepean, ON | 2 |
| Brampton, ON | 2 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Asma Aouadi
(@AsmaAouadi7) reported
@MKQTR4 @FreedomMobile @TheJUNOAwards I hear you well I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them
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efa🪓
(@efaglyn) reported
@TheJUNOAwards @FreedomMobile damn im here early😭😭 #JFCJPSaxe
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Winterr. Mask up!
(@WinterBourneTO) reported
You ******** ******* @Rogers. Leave @FreedomMobile alone you piece of ****! Nobody ******* wants you here you cocksuker. Nobody!Ain’t got nothing to do with you. Freedom is for us. Not for you. Get that through your stupid greedy disgusting dumb head! Leave it, ********, alone!!!
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Asma Aouadi
(@AsmaAouadi7) reported
@FreedomMobile the worst provider ever with the worst customer service and the worst loyalty te am I have a number with almost no coverage last time my daughter fell and hurt herself and I had to leave her alone and go by the window so I call the hospital despite
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ПΣЯM ©
(@njmckenzie) reported
from
Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
-
MK QTR
(@MKQTR4) reported
@FreedomMobile @TheJUNOAwards Educate your customer support agent how to handle customer issues with respect..!
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Donkey ****
(@realDonkeyDong) reported
@freedomsupport The worst part, and I encourage my phone calls to be reviewed, I had many care reps, a few supervisors, and even a manager. All told me to pay by Credit Card and wait 2+ weeks to get my money back. Guy on Twitter had to leave notes for the phone people to get their act together.
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Harry
(@Harry302039) reported
@freedomsupport Why sign with Rogers, you guys are gonna go down. I need an answer.
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whales
(@efabackup) reported
@TheJUNOAwards @FreedomMobile stream sad corny **** #JFCJPSaxe
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Is it over yet
(@Ok2020WeGetIt) reported
@FreedomMobile @TheJUNOAwards I'm going to miss you guys once Rogers has gutted Shaw like a fish. 😢 I was actually going to switch back to you guys right away as I'm back to living in your service area. I'm sorry freedom, you guys as freedom & as wind previously were a great mobile company. #ripcompetition
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Winterr. Mask up!
(@WinterBourneTO) reported
If I didn’t live in a country with weak and corrupted leaders who you pay off to let you do whatever you want, you wouldn’t hear from me but unfortunately i do so you are. Leave @FreedomMobile ******** alone you *******!!!!!!! @Rogers
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whales
(@efabackup) reported
@TheJUNOAwards @FreedomMobile i get insecure for stupid reasons #JFCJPSaxe
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Asma Aouadi
(@AsmaAouadi7) reported
@freedomsupport and they asked me to wait another week!!! seriously with everythingvi explained to them with all the trouble shooting they did it s simple just refund me and let me go in peace don't put my life neither my daughter in jeopardy as I don't have anyone here except my phone!
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Milan Patel
(@MilanPatel5_6) reported
@FreedomMobile Today you lost a customer.
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ПΣЯM ©
(@njmckenzie) reported
@freedomsupport ..and I think you accidentally unplugged your phone network on the way out.... :(