Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 36
Vancouver, BC 13
Edmonton, AB 13
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1
Beamsville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ONeizy O'Neill Adam (@ONeizy) reported

    @FreedomMobile what’s the deal with not allowing existing customers to switch to better plans that are only for new activations? Where’s the customer retention in that logic?

  • PRAKASH57990570 PRAKASH (@PRAKASH57990570) reported

    @freedomsupport I am an existing customer

  • imjessbadoria E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • DesaiHim Himanshu Desai (@DesaiHim) reported

    @FreedomMobile Is this deal for existing customer too ?

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile 1.5 hrs to cancel the line, for a second time. are you serious?? you guys are the worst!

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @FreedomMobile well that was a lie; Rogers did not cancel my contract with you when I switched and now you expect me to pay for another month?

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Is your web page down? Can't login. keeps spinning

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Ok. Thats fine. I will not clear my history. You app is also not working.

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @Rogers you didn’t port the number I provided and now @FreedomMobile says I owe them $60 for last month since my service wasn’t cancelled; pay up

  • LeBlancJpl John LeBlanc (@LeBlancJpl) reported

    @garden_nome1 @FreedomMobile In a previous life I was a software developer and hated Apple with a passion, not because of the product but by the way they would charge a fortune just to get the API. It's the reason most developers only support Windows, linux and Android.

  • WattersKellen kellen Watters (@WattersKellen) reported

    @FreedomMobile is the absolute worst phone company on the face of the earth. Not only did they not apply a promotion to our account that was the only reason we signed in the first place, we call them and tell them to apply it and refund us for it. But they don’t refund it.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Hello. Cant sign in on any device. My account.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Ok. Because I was able to reset password almost instantly. Then login is impossible at the moment.

  • arshad14 Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • fsahat Fsahat Ul Hassan (@fsahat) reported

    @FreedomMobile Hi I got new line of freedom mobile but connection activation fee is not waived, can you please help me in this?

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