Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 8
Vancouver, BC 5
Calgary, AB 5
Ottawa, ON 4
Scarborough, ON 3
Surrey, BC 3
Brantford, ON 3
Grimsby, ON 2
Woodbridge, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
London, ON 2
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Markham, ON 1
The Beaches, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • A24452601 Kwame (@A24452601) reported

    @freedomsupport why is your network down AGAIN? When will it be up and running? I've tried all your troubleshooting techniques

  • SaintChirp Saint Chirp (@SaintChirp) reported

    @FreedomMobile What's up with your (non) service...AGAIN!?

  • Trickster4011 Name (@Trickster4011) reported

    @FreedomMobile I was verbally and physically abused by a freedom employee. Don't use their network! I am still in the process of recovery.

  • GavinMoreGavin Gavin Morgan (@GavinMoreGavin) reported

    Well, @FreedomMobile and @VirginPlus have both let me down; I've got their SIM cards in my hands, but they just won't let me give them my money--their onboarding flows are too buggy! So, who am turning to, next?

  • thewheel5950 Canada-Man (@thewheel5950) reported

    @FreedomMobile Hey your cellphone signal is weak. I can barely use Data in a warehouse where I work. There is a dead zone at the intersection of bayview and York mills. #freedommobile #toronto

  • mattwadlow Matty (@mattwadlow) reported

    The worst phone company in toronto has to be @FreedomMobile , the lack of customer service, lies, and agents unable to write notes promised into my account is beyond infuriating.

  • MikeFromBC123 Mike of the North (@MikeFromBC123) reported

    @freedomsupport I’m happy with everything else about Freedom, but the service that day was really bad. Just kept blaming us. Didn’t care we were 20-30 kilometres away from the US in Canada.

  • boxwalaotp12 Amatullah (@boxwalaotp12) reported

    @FreedomMobile has been charging me for my number which I blocked since Feb 2022 after losing my mob. I remember telling the salesrep to block the number Despite calling freedom n tellin them about this issue, they are not refunding or reversing the amount!

  • zarehskhan1 Sheraz Khan (@zarehskhan1) reported

    I've never seen such a stupid service at Freedom Mobile contact center, I requested to port-in my daughter's number from Rogers to Freedom. They changed my number with my daughter nbr. I wish I never moved to Freedom #FreedomMobile #Rogers @freedomsupport

  • andrealori Andie and 😇 Gunner 🌈 (@andrealori) reported

    @A24452601 @freedomsupport I usually have no issues it appears to be a sim card issue foe me

  • Gingiraf Ginger (@Gingiraf) reported

    @Inferno593 @FreedomMobile Don’t be fooled. Freedom is absolutely awful, go with Bell or something. Their service is actually reliable

  • andrealori Andie and 😇 Gunner 🌈 (@andrealori) reported

    @freedomsupport why is phone not connecting to a network

  • lfrenchurban layne.french (@lfrenchurban) reported

    @freedomsupport hey on the road in Kelowna. My phone only works on wifi and says emergency calls only. Wife's is also acting up. Is there a network outage?

  • A24452601 Kwame (@A24452601) reported

    @freedomsupport @andrealori Mine too I hate this network

  • Dskoots1 Skitscott (@Dskoots1) reported

    @FreedomMobile Wow i pay twice that for the same amount of Data at Virgin plus, it is too bad my contact ends in December

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