Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 22 |
| Edmonton, AB | 7 |
| Calgary, AB | 6 |
| Vancouver, BC | 5 |
| Surrey, BC | 3 |
| Ottawa, ON | 3 |
| Brantford, ON | 3 |
| Victoria, BC | 2 |
| London, ON | 2 |
| Richmond, BC | 1 |
| Québec, QC | 1 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Wasim Azid
(@wasimazid) reported
@freedomsupport @Randy40575132 That’s true. I have been using Freedom since it was Wind Mobile. No roaming issues at all.
-
Frank Gervasi
(@FrankGervasi1) reported
@FreedomMobile Awesome! New customers only. So much for customer retention
-
DLamichhane
(@proxyDep) reported
@FreedomMobile Plans are expensive and less home networking coverage, garbage
-
Sue Rau
(@Soosole) reported
@freedomsupport Been waiting 30 minutes for support - on a less than 5 minutes initial promise - then, will be with you shortly update. Is anyone working?
-
Rizza
(@Rizza_G) reported
@FreedomMobile “Why are you sending out specials to your existing customer base if you cannot offer the phone they want!!!” MAKE IT MAKE SENSE!!!!!
-
Bidisha Bhattacharya
(@bidisha1104) reported
@FreedomMobile as bad is your online/phone customer service,I found a excellent service at one of your store at kingsway,Vancouver,executive:Flora,the amount of effort from store she tried to solve this easy thing. 10% of that effort from your backend would have solved the issue
-
Malema007
(@Malema0071) reported
@freedomsupport Your app and website have had major issues for years and the issue hasn't been fixed. You need to develop a new software because the one you have is super slow. If you look on the Play Store reviews, they're mostly negative.
-
Atdheu
(@Wandate1) reported
@freedomsupport Hi, never mind anymore as I just switched over to Bell.. thanks
-
Transit_Plays - Transit & Games
(@GamerRBLX12224) reported
The moment when you keep getting Robo calls everyday (claiming to be Service Canada and Canada Borders Service Agency) @freedomsupport please help
-
mis padres me llaman miguel..🇨🇱🇨🇦
(@vancousaurios) reported
@FreedomMobile The only problem your signal is bad sometimes I can’t call or text from Richmond
-
Carolina A
(@istutr) reported
@freedomsupport I sent a message privately and did not get help yet! It’s not a wonderful Wednesday over here!
-
Katherine Wieser
(@KatherineWieser) reported
Well, after all the dealings with @FreedomMobile and them insisting they can not put a phone plan on hold, even with the (validated) account holder on the line and a police file number - I was able to do it myself, online. Ridiculously poor customer service! #Canada
-
boringlisap
(@BoringLisaP) reported
@freedomsupport Another stupid ? I've never switched carriers before. How do I switch to Freedom and port my number and get a new phone on your payment program? Can I do that online?
-
Austin Kevin
(@austinkevin7) reported
@freedomsupport hey, why am I being told by the customer agents at Freedom stores that if I choose the tradeup offer I would have to bring the phone back “in perfect condition like its new” after end of contract? The website reasonably states “good condition”
-
Kelv a.k.a BigBant / kHuggles
(@kelvinleigh) reported
@FreedomMobile So new customers on black Friday can get 40GB data deal for $80 Canadian but me a customer for over 5 years can't get mine changed from 25Gb for $100 to anything close to the above offer. Please make this make sense. Gain new customers while losing loyal ones?
Check Current Status