Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 28
Edmonton, AB 8
Vancouver, BC 5
Calgary, AB 5
Ottawa, ON 4
Woodbridge, ON 3
Scarborough, ON 3
Surrey, BC 3
Brantford, ON 3
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
London, ON 2
Burnaby, BC 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Markham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • notommorowkiss Howie (@notommorowkiss) reported

    @FreedomMobile quality sucks bad service, please close down this pathetic company, literally the worst provider in all of Canada

  • OldStockCAN Old Stock Canadian (@OldStockCAN) reported

    @FreedomMobile The phone is expensive crap with nothing in the way of innovation.

  • ashleydawwnn Odd doll (@ashleydawwnn) reported

    @FreedomMobile why your company so garbage?

  • Dogtor_Evie Evie (@Dogtor_Evie) reported

    @freedomsupport you guys mistakenly billed me for over $100 in roaming data fees when I had a roaming data package and got refunded. I'm still being billed roaming data charges when I have a package. I'm in the USA and bought 1gb of data that I've not used up Wtf?

  • stockharold Harold (@stockharold) reported

    @FreedomMobile Please do not purchase an iPhone 14 with Freedom, what is the point of having such an advanced phone on an ancient network that runs 3G most of the time

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @stockharold @FreedomMobile I get LTE and 3G, so I don't know what the hell you're talking about. If you have an obscure or older device, that explains it. OR if you live nextdoor or in a community of tin-foil hatters (fringe), that explains why LTE isn't available (signal jammers).

  • ColinGrey Colin Grey (@ColinGrey) reported

    @FreedomMobile I am having trouble removing the add ons on account. It just gives me an error. Please help

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @GeekyGoldenberg @FreedomMobile All carriers do that. Just read the fine print. If you purchase the device outright from the manufacturer (or another carrier - you don't even need to be customer, just mention you WANT to buy it regardless as I did), then no such fees exist.

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @freedomsupport You just don't have service there. I signed up and moved. I still pay the bill. I just have to use wi-fi if I need to make a phone call. It doesn't work as a phone.

  • LiberalAndProu3 LiberalAndProud (@LiberalAndProu3) reported

    @FreedomMobile I'm a very easy customer. Very. Freedom is hands down the worst business of any type I've used in decades, since AOL. Every month you shut my phone off. Every. SIngle. Month. Your system is broken. Your customer service is an offensive joke. What an embarrassing organization.

  • Yi98358155 Yi (@Yi98358155) reported

    @freedomsupport hi trying to figure out why I'm paying 10$ then advertised just signed up and call customer care no resolution.

  • whenitrein Garri Stuart (@whenitrein) reported

    @freedomsupport That’s stupid , and the store is telling me it takes 45 days

  • bentsmore bent (@bentsmore) reported

    @ETonthehandles @FreedomMobile Outside of a city? I've been on opposite sides of intersections and lost signal

  • snowstone 雪石上人 (@snowstone) reported

    @freedomsupport I haven't seen a 3g logo on my phone for years. Now I see it on my phone using freedom service.

  • AliceRoseAnew Mx Penny Rose 🌹 (@AliceRoseAnew) reported

    I don't suppose you want to give me an unhelpful message @freedomsupport? I already know you can't help, because your company's policies enforce systemic transphobia.

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