Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 17
Vancouver, BC 12
Calgary, AB 6
Surrey, BC 4
Ottawa, ON 4
London, ON 3
Woodbridge, ON 3
Scarborough, ON 3
Brantford, ON 3
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
Abbotsford, BC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?

  • CHamster142 CaptainHamster142 (@CHamster142) reported

    @freedomsupport Is the mobile network in Calgary down? I can't make any calls, and when I tried the troubleshooter on the website to send me a support SMS, no message/sms showed up

  • Marcus_hardt Reinhardt_M (@Marcus_hardt) reported

    @freedomsupport Is LTE service down in downtown Vancouver. I have bars but no 3G. Or LTE. This happened yesterday too around the same time

  • RastaDaMonsta Jenkz 🔜 Get together (@RastaDaMonsta) reported

    Anyone else texts with @freedomsupport not working? Keeps giving me a error 0 when I try and text people

  • hector604 Hectorplus.ca ( con AMLO ) (@hector604) reported

    @freedomsupport @PrimeBane It was down for half an hour, same as what happened to Telus earlier today, service is ok now

  • jkmiller123 Kevin Miller 🧞‍♂️ (@jkmiller123) reported

    @FreedomMobile great customer support today. Thank. Added a data package to the wrong line at 3 am because I was sleepy. And they fixed it up quickly and easily.

  • woohoo331 woohoo331 (@woohoo331) reported

    @freedomsupport Lol you have no way to check stock, you have referred me to call every store and check myself defeating the purpose of ordering online telling people now that freedom never has stock go elsewhere if you want a specific phone

  • woohoo331 woohoo331 (@woohoo331) reported

    @freedomsupport 5 stores no stock wow talk about wasting my time on this Freedom never has stock of any phone that people want

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

  • KPKyeg Kevin Kimmis (@KPKyeg) reported

    @TheLastLinda Glad to know he’s trying. I’m with @FreedomMobile which is cheap but they only have a 4G network. And since Shaw announced the sale to Rogers, which has Videotron buying Freedom, talk of upgrading their network has ceased.

  • VirveAljas Virve Aljas (@VirveAljas) reported from Toronto, Ontario

    @freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

  • GS05478077 G S (@GS05478077) reported

    @freedomsupport Why do I have no service and then I will have service just for it to go total black out again

  • pahanakun pahanakun (@pahanakun) reported

    Sleazy @FreedomMobile business practices: -It now costs $20 to do in store what you can do for free without face to face human interaction thru the app -unlike my ISP @TekSavvyNetwork they improved their plans and just left me, a loyal customer, paying more for less

  • madmanbrewer David Draper (@madmanbrewer) reported

    @freedomsupport As I have said repeatedly, I paid for the roaming. Yes I was in Windsor the day before but that shouldn't be my problem

  • GogoLand6 Gogo Land (@GogoLand6) reported

    @freedomsupport Did you read the part where I said my PERSONAL device? This is a nuisance. Maybe run this customer concern up the chains rather than automatically dismissing it with this response. Sigh.

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