Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 41
Calgary, AB 11
Vancouver, BC 8
Ottawa, ON 8
Edmonton, AB 7
Etobicoke, ON 6
Langley, BC 3
Surrey, BC 3
Mississauga, ON 3
Sidney, BC 2
Montréal, QC 2
Winnipeg, MB 2
Burnaby, BC 2
Leduc, AB 1
St. Albert, AB 1
Red Deer, AB 1
Aberdeen, BC 1
St. Catharines, ON 1
Québec, QC 1
Thunder Bay, ON 1
Guelph, ON 1
Ajax, ON 1
Millbrook, ON 1
Gatineau, QC 1
Pointe-Claire, QC 1
Windsor, ON 1
New Westminster, BC 1
London, ON 1
Stittsville, ON 1
Dollard-Des Ormeaux, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • humzasi32483678 Cryto_LGnD (@humzasi32483678) reported

    @FreedomMobile Why does your network suck ***

  • TravelEatAwe RHO (@TravelEatAwe) reported

    @FreedomMobile Just the worst company to deal with. Their parent /sister company, #ShawMobile, is just as sleazy. If your #cellphone account is with either run to damn near any other #mobility carrier. Like dealing with the worst used car salesmen ever. @ShawInfo

  • baseball_layne Layne Douglas (@baseball_layne) reported

    @freedomsupport Thanks. Definitely some kind of issue, they said they will contact me when resolved, likely end of day today or tomorrow. At one point they showed me their screen; it was just spinning wheels

  • CostaLariva gi_gi (@CostaLariva) reported

    @FreedomMobile your customer service is bad. I have asked to speak to a manger and they told me they where going to call me back. The supervisor can’t do anything about the agents inability of do their job.

  • mc_sulek Mc Sulek (@mc_sulek) reported

    @FreedomMobile has terrible customer service. Everyone seems to be very incompetent at their jobs, no one has any answers or solutions. I WOULD NOT RECOMMEND IT at all! As soon as I can I will get out of it

  • CostaLariva gi_gi (@CostaLariva) reported

    @FreedomMobile my husband is still waiting for a manager to call about his bill. Freedoms customer service is bad. The only reason we can’t leave them is because they would charge for cancelation.

  • boobgrabbber guy (@boobgrabbber) reported

    @FreedomMobile or y’all can stop charging Canada these stupid *** prices for fancy radiation

  • 8thCyn Cynthia Piercy (@8thCyn) reported

    @EricaEhm @FreedomMobile Oh their central customer service is awful. Occasionally you get someone good in a store, but I don't go out that much anymore. Sorry you had that on top of everything else. Sounds like you've had a crappy day!

  • EricaEhm Erica Ehm (@EricaEhm) reported

    I am FURIOUS at the terrible customer service I just received at @FreedomMobile. Dismissive answers and taking zero responsibility for their mistakes.😡

  • MartyPvL Martyvl (@MartyPvL) reported

    @FreedomMobile Why would anyone buy anything from Freedom Mobile? Worst telecom company out there and their service is deplorable.

  • Discharger007 discharger (@Discharger007) reported

    @FreedomMobile St. John's, NL taken from Signal Hill

  • TravelEatAwe RHO (@TravelEatAwe) reported

    @freedomsupport A lot of song and dance. I’ll wait to see any results. The runaround just to get basic service from @FreedomMobile is ridiculous.

  • kmiddley Kirsty Middleton (@kmiddley) reported

    Hey @FreedomMobile, you can stop asking me to become@a customer again, I left the country almost a year ago! And I already unsubscribed from your emails once!

  • CostaLariva gi_gi (@CostaLariva) reported

    @FreedomMobile you guys have no customer service. You have been charging my husband 198$ a month for a plan that was supposed to be $65. Because the person that activated the line forgot to add the long distance. We have called twice and they are still charging for long distance.

  • tinkushal Kushal (@tinkushal) reported

    @freedomsupport Hey, is unconditional call forwarding a paid service ? If yes, what are the charges

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