Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 51 |
Calgary, AB | 17 |
Scarborough, ON | 13 |
Edmonton, AB | 9 |
Mississauga, ON | 9 |
Etobicoke, ON | 7 |
Kelowna, BC | 6 |
Kitchener, ON | 6 |
Ottawa, ON | 5 |
Brampton, ON | 4 |
St. Catharines, ON | 4 |
Burnaby, BC | 3 |
Vancouver, BC | 3 |
Burlington, ON | 3 |
Port Coquitlam, BC | 2 |
Surrey, BC | 2 |
Oshawa, ON | 2 |
Montréal, QC | 2 |
Victoria, BC | 2 |
The Beaches, ON | 2 |
Markham, ON | 2 |
Langley, BC | 2 |
Ajax, ON | 2 |
Downsview, ON | 1 |
Cambridge, ON | 1 |
West Kelowna, BC | 1 |
Leamington, ON | 1 |
Creston, BC | 1 |
Campbell River, BC | 1 |
Newmarket, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Hubert Dsouza (@HubertBDsouza) reported
@FreedomMobile #HubertDsouza #On call for almost 1 hour 30 minutes to cancel my service with #FreedomMobile but no help keeping me on hold and the line gets disconnected. Please help.
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Kaliwaal🇨🇦 (@Kaliwaal67) reported
@FreedomMobile ,such a poor customer service you guys have.wasted my 2 hours and the guy left the chat
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kid kally (@KidKally11) reported
@FreedomMobile DM sent let’s see if yall actually help
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kid kally (@KidKally11) reported
@FreedomMobile LMAO but you charge your customers ridiculous roaming fees, lie to them about it being free, then expect them to pay the fee? i am a customer and this happened to me. Don’t believe freedoms lies
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kid kally (@KidKally11) reported
@FreedomMobile Freedom mobile lies to you about your charges and they are not transparent with you at all! i’m still waiting for help - will someone help me or do you lie to your customers then hide and not help them either?
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Phrakshun (@Phrakshun) reported
@TD_Canada @FreedomMobile how about we just fix my mistake instead of TRYING-TO-PREY/CAPITALIZE-ON-MY-GROSS-OVERPAYMENT???
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Daniel Murton (@DanielMurton) reported
@FreedomMobile your home internet division is so stupid and incompetent. I’m cancelling all my freedoms services including my wife’s separate line over the next month. $200 / month for the three lines and internet that will go to a different company.
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Vaisakh Santhakumar (@VaisakhOnX) reported
@RogersHelps I attempted to chat with your customer support, but it appears to be a long wait. There are about 95 people ahead of me. On the other hand, I chatted with someone at @FreedomMobile who responded immediately and provided helpful assistance. Sorry to say this.😔
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KAD (@KAD70390424) reported
@.@FreedomMobile Brutal customer service… Already 2 hours on hold…. Is anyone working there??
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Mehi (@CADKAR1) reported
Why am I paying for “mobile” service when @FreedomMobile can’t even give me signal at home, at work, or anywhere in between? Fix your ****.
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Darrin S - Penguins 🏒 Steelers 🏈 (@x938786387) reported
Your Cellular Data Is Very Terrible Everything Is Buffering Every Day @FreedomMobile
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JJ Alejandro (@breakingyoun) reported
Thanks for overcharging me on my latest bill like crazy @FreedomMobile when I was assured the add-on I didn't want would be removed during my last chat. Now been on hold for over an hour. You have the worst customer service.
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Gamer Graham (@GTM618) reported
@FreedomMobile still having an issue with "Unregistered Sim" since about 1pm. Tech support has no idea and your support accounts here doesnt seem to be active anymore for help
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adrian ⸸ (@capradoll) reported
@HankCustodio @FreedomMobile having similar issues :( ..my sim card still says its unregistered
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tay (@yourmidniights) reported
@FreedomMobile I don’t have service and haven’t for several hours now.