Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 80 |
| Toronto, ON | 61 |
| Vancouver, BC | 32 |
| Calgary, AB | 26 |
| Surrey, BC | 13 |
| Coquitlam, BC | 6 |
| Ottawa, ON | 4 |
| Victoria, BC | 4 |
| North York, ON | 3 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Woodbridge, ON | 1 |
| Brantford, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Nazir Kamani
(@Nazkamani) reported
@freedomsupport Has my phone been unlocked as yet. I will now ping support on Facebook and messenger.
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bunnybear7280
(@hornybear0106) reported
@freedomsupport They suck I left them cause of fake promises they kept telling me so I left to Telus witch I thought I'd never go back to
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Dos Dosis 👏💩💣🥍💉💉
(@Undead_Meathead) reported
@freedomsupport Is there an outage in Mississauga?
-
GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
Check to ensure your device didn't just shut off data after 2 or 3GB. Also, @cakesinspector @FreedomMobile treat others the way you expect to be treated, or expect to be ignored or hung-up on. Nobody will want to deal with such rubbish.
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@Rootbrian_ @papiisenpaii @FreedomMobile Nah every other provider I’ve had , I’ve been able to have service outside the city ... literally this is the only one where I haven’t been able to use my data outside the city
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Chintan
(@Chintan72024830) reported
@freedomsupport disappointed with customer support call. After being freedom mobile customer for 6 years .Starting to find options.
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Laddie
(@plutoorbust) reported
@DaveSfmg54 @ungullibleguy @FreedomMobile Customer*
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Laddie
(@plutoorbust) reported
@DaveSfmg54 @ungullibleguy @FreedomMobile Nope I agree with just Dave. Best provider I’ve been with. Their network needs a lot upgrades before I consider going back. But from costumer service and sorts they were great
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@shae_brianna @FreedomMobile From what I have been experiencing, the third-party payment processor has been getting hit by cyberattacks on a daily basis. It's brutal, and it sucks, and nothing freedom can do about it. :(
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Linds W
(@lindshopewalsh) reported
@freedomsupport Considering freedom mobile is shite and customer service is rude and practically non-existent, maybe you should try to be more motivational. Also I was promised a call back with 24-48 hours about three weeks ago. So maybe less stupid tweets and more doing your job?
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pong35
(@pong358) reported
@freedomsupport is the service is down right now?
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Chris Young
(@Norsunenergy) reported
Hey @FreedomMobile #freedommobile why such garbage customer abuse?"The promotion is available for a limited time to eligible new and existing customers" means If i want to change my plan, I can. Yet your CSR tells me only new customers qualify for the plans advertised @CCTS_CPRST
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Drew McIntyre
(@Drewmaq) reported
@FreedomMobile Due to a Freedom mobile screw up, i was overcharged by $433 and told my account was suspended. I paid the overage, just to get the phones working. 3 hrs on a chat with a live agent, still no service on 2 phones.
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.