Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 73
Vancouver, BC 37
Calgary, AB 22
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
North York, ON 3
Red Deer, AB 3
Coquitlam, BC 2
Ottawa, ON 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Burnaby, BC 2
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • hamil48621483 Jo Hamilton (@hamil48621483) reported

    @freedomsupport So everyone that deals with freedom they're not trying to get it back service because I had a customer service rep they won't even reimburse or compensate people that pay for data and I just lost a whole day's work and they said well that's not our problem that's yours

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @DelroyDyer89 @FreedomMobile Likely due to freedom mobile's data network being hit by a ddos attack, it'll draw from the other allotment. Yes, it sucks. This does happen.

  • suicidalharl3y DevilInDisguiseWearingAHalo.🖤 (@suicidalharl3y) reported

    I think my data is back? I have no clue what is going on. Is @FreedomMobile having issues?

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from View Royal, British Columbia

    I keep getting messages about my nationwide data pass being drawn down, so I check to see what's up and I'm still on @FreedomMobile network. The whole point of getting that data is for when I'm up in the mountains, so why is it being used in the city?

  • Tim_Ell Tim (@Tim_Ell) reported

    @Climate_Pete @FreedomMobile We went back to Bell after 2 years with FM. Any savings you get is not worth the slower speeds and weaker coverage. And the support outside of billing was minimal.

  • JimmyKane25 James Kane (@JimmyKane25) reported

    @FreedomMobile Service completely down today in Mississauga...

  • lovefromserena Serena Jackson (@lovefromserena) reported

    @Climate_Pete @FreedomMobile I've been with Public Mobile for a few years now and they've been great. Telus network without Telus prices.

  • ReinhartG Reinhart Gauss (@ReinhartG) reported from London, Ontario

    Anyone else have internet connection problems?? I'm with @FreedomMobile

  • Kuttysark Kutty MD (@Kuttysark) reported from Toronto, Ontario

    .@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

  • Climate_Pete Peter McCartney (@Climate_Pete) reported

    Alright folks @FreedomMobile has been unable to fix my problem for two weeks, which of the following three big evil telecoms should I sign a new contract with?

  • zachersman The Zealous Z.A.C. (@zachersman) reported

    @freedomsupport thanks for getting back to me, sorry I didn't see it til now. Service has returned and all seems fine now. I was having issues where it couldn't find any service and put me on 'data roaming', even after restarting my phone but it seems to have the signal back. Using galaxy S10+

  • dhwanil_dalvi Dhwanil dalvi (@dhwanil_dalvi) reported

    @FreedomMobile yo what’s up. Whats happening fix your network please I’m at work i gotta call my manager.

  • DLG1326 💜gRaCiE⁷lOvEz𐤀KWEE N KINGKOO💚 (@DLG1326) reported

    @FreedomMobile WHY IS THE DATA NOT WORKING MUCH IN RICHMOND HILL😭😭😭

  • UsmanJ00 Usman javed (@UsmanJ00) reported

    @freedomsupport @freedomsupport data not working in stoney creek. Was not workimg lasr sumday as well. Time to move on from your services

  • woohoo331 woohoo331 (@woohoo331) reported

    @FreedomMobile How about better customer service? Calling saying my account is in jeopardy, leaving the voice mail that I am going to be disconnected with a fully paid balance. Starting to act like Rogers!!! Terrible!!!

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