Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 12
Vancouver, BC 5
Ottawa, ON 4
Calgary, AB 4
London, ON 3
Woodbridge, ON 3
Scarborough, ON 3
Surrey, BC 3
Brantford, ON 3
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
Burnaby, BC 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Markham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @FreedomMobile @freedomsupport I would recommend this network for anyone. I placed an order since Dec 21, 2020. It did not came to me. I wanted to cancel it while they say wait to receive it then cancel. I asked when can I get it? they answer that they do not know where is it

  • SomeRandomGuySO Some Random Guy 🏳️‍🌈 cowboy like me stan 🤠 (@SomeRandomGuySO) reported

    @The_Peace_Dude @airtelindia @FreedomMobile helppp i thought only India had that problem 😭😭😭

  • AdityaS91820937 Aditya Singh (@AdityaS91820937) reported

    @FreedomMobile I m very much disappointed with your service. I am new to Canada as a student and opted for iPhone 12 Pro Max. I made a pre-order on Dec 6 but still I didn't receive it

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport Done and never resolved. stop playing around things.

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport My situation is found on that DMs. WORST service forever

  • nanaimostation Alex Argyll (@nanaimostation) reported

    @FreedomMobile I really hope you aren’t trying to force me to change my plan by refusing to accept payments from methods that have worked fine for over a year. Because no. I like my legacy plan. Fix your billing.

  • jaiminIndian Jaimin Patel (@jaiminIndian) reported

    @FreedomMobile worst company ever. DON’T go with freedom. They fool u when selling phone, tell u connection fees will be waived by calling rep & whn bill comes you see fees, liars! Asked cust rep to clear tht & they arrogantly said to return device & switch back @freedomsupport

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport I sent and you cant see it. its your continued system issue

  • amouneer Ahmed Abouelnour (@amouneer) reported

    For more than 24 hours, @FreedomMobile was not able to locate where is my ordered phone or even cancel the order. worst service ever. Never recommended

  • CenkOran 🌘𝟛ℕ𝕜 (@CenkOran) reported

    @MysticTheFox @FreedomMobile I think this is not about coverage. They decreased the speed per user, so they can allocate the same bandwidth to more users. In short, cost reduction. They are gaining time on something they already know. Blame the customer's phone, the environmental factors bla bla.

  • JeevanMehmi9 Jeevan (@JeevanMehmi9) reported

    @freedomsupport hello, my new freedom mobile connection is not working. Showing roaming sign. Please help

  • RudyMontoya10 Rudy Montoya (@RudyMontoya10) reported

    @freedomsupport ETA for home internet fix at Surrey, B.C? It's been out since 8 pm last night (16 Hour Downtime).

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport worst service ever.

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport Never recommended. Worst service ever

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @FreedomMobile worst service ever. Not recommended at all

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