Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 79 |
| Toronto, ON | 67 |
| Vancouver, BC | 33 |
| Calgary, AB | 26 |
| Surrey, BC | 12 |
| Coquitlam, BC | 6 |
| Victoria, BC | 4 |
| North York, ON | 3 |
| New Westminster, BC | 3 |
| Mississauga, ON | 3 |
| Ottawa, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Edmond
(@EdmondYoong) reported
@freedomsupport Very frustrating that you wouldn’t be able to offer anything at all, even to meet me part way, for a loyalty customer who wants to stay with Freedom but you make it difficult. Perhaps you could reconsider please?
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Wasaf Bari
(@BariWasaf) reported
@FreedomMobile I've been trying to reach Freedom Mobile's customer support through text and they haven't responded in hours. Can someone help?
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Shma Singh
(@ShmaSingh) reported
@WilliamLincolnA @freedomsupport @FreedomMobile literally the worst mobile provider.
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Shma Singh
(@ShmaSingh) reported
@freedomsupport Scored terrible, you made me lose an amazing deal with koodo with a fake offer for retention which you walked by later.
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#WestCoastBestCoast
(@WestCoast_Lefty) reported
@freedomsupport Lolol no that won't be happening. We've been fighting with y'all to fix your **** for years now, at this point we're ready to pull the plug and go elsewhere.
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Sagar potdar
(@potdarsagar1234) reported
@freedomsupport hello, argent confirmed my imei and postal code are compatible to freedom mobile. But after payment and activation, i am still not getting network. Please help.
-
bikku
(@bikku88) reported
@freedomsupport I never got reply back despite providing personal info
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Jon Tornada
(@JonTornada) reported
@freedomsupport This is a huge issue that definitely needs the CEOs attention. I don't exaggerate. The company is paying people to create basic orders when these orders could be done in two minutes. Huge waste of time and money!
-
Lora Anjos
(@loraanjos) reported
Then there is telecom. Ordered a new phone for my daughter from @FreedomMobile. Phone missing. Call the shop for 2 weeks no answer. Call @FreedomMobile and they say I have go in because it's not their problem. If they can't manage basic stuff what exactly are we paying for.
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Veena Peravali
(@veenaperavali) reported
@freedomsupport I recently got a yearly plan without data (nov 10th ) and now I see an offer for yearly plan with 50gb data . Why can’t you add data to my plan and match it ? This is so unfair to customers like me who choose yearly plan until yesterday . Can you help ?
-
❄️
(@shanavret) reported
.@freedomsupport hi is it possible to set up my account on Twitter? I’ve had a freedom bill for like 2 months but was never told to set up a pin/account. A bill auto payment didn’t go through but I’d like to process it again
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Hugh mungus
(@somerandodude38) reported
Had the worst ever experience with @freedomsupport They flagged my account for "excessive texting" and locked me out of texting for an entire month. They did not inform me of this. When I called technical support multiple times they assured me my device was the issue.
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Hugh mungus
(@somerandodude38) reported
Had the worst ever experience with @FreedomMobile and will never be using their services again as well as getting my family off of their services. They flagged my account for "excessive texting" and locked me out of texting for an entire month.
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Starla
(@starlaxcheese) reported
@FreedomMobile these guys are rude, disrespectful and threaten my sister when she was asking for them to return her money. They have abused their power and tried to intimate my sister to try to resolve this shady conflict that freedom has done.
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Shma Singh
(@ShmaSingh) reported
@freedomsupport Poor does not explain it.