Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 42
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Surrey, BC 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Nazkamani Nazir Kamani (@Nazkamani) reported

    @freedomsupport Has my phone been unlocked as yet. I will now ping support on Facebook and messenger.

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport my data is either really slow or not working at all. I'm currently in Mississauga. Is there an outage?

  • Chintan72024830 Chintan (@Chintan72024830) reported

    @freedomsupport disappointed with customer support call. After being freedom mobile customer for 6 years .Starting to find options.

  • fearless493 Fearless493 (@fearless493) reported

    @FreedomMobile you're customer service associates suck and need to be trained better. Hanging up on a customer for being right about something is unprofessional to say the least

  • Norsunenergy Chris Young (@Norsunenergy) reported

    Hey @FreedomMobile #freedommobile why such garbage customer abuse?"The promotion is available for a limited time to eligible new and existing customers" means If i want to change my plan, I can. Yet your CSR tells me only new customers qualify for the plans advertised @CCTS_CPRST

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Why should I call? You’re going to hang up on me just like all of the other Indian banchod who don’t know English

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.

  • pong358 pong35 (@pong358) reported

    @freedomsupport is the service is down right now?

  • EarthToElize Elize (@EarthToElize) reported

    @FreedomMobile I got freedom over a week ago & haven’t been able to make or receive calls since. It’s not just inconvenient its unsafe. if theres an emergency I can’t call help. I’ve contacted customer service twice & after 5 business days i have no idea when it will be fixed.

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.

  • yessfac1 Judith McLaughlin (@yessfac1) reported

    @FreedomMobile really need some customer service here please

  • NerdHerder77 NerdHerder77 (@NerdHerder77) reported

    @freedomsupport @usmanim97119989 Having the same issue trying to make an Express Payment for my dad's prepaid account. The address section to fill out keeps removing everything I type in every time I tab or click out of the address bar.

  • plutoorbust Laddie (@plutoorbust) reported

    @DaveSfmg54 @ungullibleguy @FreedomMobile Customer*

  • plutoorbust Laddie (@plutoorbust) reported

    @Kyuss_Jones @freedomsupport I was with them. Their network is difficult if you leave the area. But from the sake of hassle, issues, and costumer service they were better than any provider I’ve ever been with. Once they get their network large enough I would go with them again.

  • isaac_enkoom Isaac Enkoom (@isaac_enkoom) reported

    @FreedomMobile why is there no service in Quebec ? 🤔

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