Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 29 |
| Edmonton, AB | 12 |
| Vancouver, BC | 5 |
| Ottawa, ON | 4 |
| Calgary, AB | 4 |
| London, ON | 3 |
| Woodbridge, ON | 3 |
| Scarborough, ON | 3 |
| Surrey, BC | 3 |
| Brantford, ON | 3 |
| Grimsby, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| Victoria, BC | 2 |
| Burnaby, BC | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Québec, QC | 1 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Markham, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Luc
(@lucthearcher) reported
@SamsungCanada @FreedomMobile Not happy that my new phone (only 7 months old) is completely broken. My A52 5G was working fine all day and all of a sudden the screen went purple and now it won't turn on at all. Not my first issue with this model either
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Conor McNeil
(@mcredbeardddd) reported
@FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that
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#FreeCareyPrice
(@2ndlast2rise) reported
Recommendations wanted: I'm done with @FreedomMobile. The service has gone to **** ever since Shaw bought them & their latest billing screw-up is the last straw. The only thing about them I liked was the low monthly fee of $45. But I can get that with Virgin+, Koodo or Fido.
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Marc Paulin
(@Vanterax) reported
@freedomsupport @FreedomMobile I am unable to set autopay or top up my prepaid account. Keeps failing no matter which card I use. Is your payment system down?
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Mohit
(@Mohit26013158) reported
@FreedomMobile I have recently left your network and switched to fido. After they offered me a deal to bring back their past customers. What are you guys doing for your existing clients?
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Ted Rodney
(@TedRodney2) reported
@FreedomMobile 10 year customer here with 5 mobile plans. Took 2 hours, 3 phone calls, 3 agents, 1 supervisor, and 1 retention agent to lose my business today.
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Jesse Westman
(@Jwestman85) reported
@freedomsupport You’re right, changing my phone number is a terrible option. There needs to be a better option then that
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ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠
(@MrPisstofferson) reported
@FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized
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Alpha leon
(@Alphaleon9) reported
@freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.
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🕊🎀
(@ciggmar) reported
@freedomsupport hi! My phone is showing No Service. Not sure what’s going on. Is anyone able to help?
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Dima Makei
(@dima_makei) reported
@vote4robgill @freedomsupport Good question! I’m not sure I think we need to check with our local cell service operators.
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Moid Alam
(@MydAlam) reported
@freedomsupport Hi, i had the worst experience with one of your location “Freedom Kiosk -Kingsway Mall (Edmonton, AB)” Worst, rude full of negative attitude staff (Manager & other Lady) working today.
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omalia Koroma
(@OmaliaK) reported
@freedomsupport Freedom mobile u have an issue with your one of your phone to which I have been paying phone protection on. The phone samsung s20 plus shut off.. and when I contacted your support team spoke with several agents Mel, Sarma and a supervisor name Moe whom provided false information
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Sara Rodney
(@SaraRodney2) reported
@FreedomMobile @getrealmovement You just lost a 10+ year customer with five phones. You should be able to go to the states with you phone for less than $230/month, and not have to spend 2+ hours on the phone with 5 separate calls to figure out why you are being robbed.
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Dallas Groot
(@iamgroot11) reported
@freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.
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