Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 3 |
| Toronto, ON | 6 |
| Scarborough, ON | 1 |
| Ottawa, ON | 1 |
| Vancouver, BC | 3 |
| Pickering, ON | 1 |
| Calgary, AB | 1 |
| Kitchener, ON | 1 |
| Edmonton, AB | 1 |
| Burlington, ON | 1 |
| Niagara-on-the-Lake, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
π (@Hambonevstech) reported@GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao
-
Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
-
Danica. (@DanicaDavid_) reported@FreedomMobile got scammed for the annual plan. Been paying my dadβs phone every year and they charged me for a plan that they never provided. Instead they gave me the lower plan but charged me for the higher tier plan. Now Iβm stuck with useless agent refusing to pay that back
-
sarah (@yeehawsarahh) reported@FreedomMobile i dislike your phone company and your customer service very much
-
JrT (@JRTeodoro4) reported@FreedomMobile Is there problem with your internet today? December 16th?
-
James Kellough (@JamesKello) reported@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. ππ»
-
traffic controller (@trafficcntrlchd) reported@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
-
gbreezie (@garry568) reported@FreedomMobile support Samsung watch LTE already. Stop loving apple so much
-
Sue Lovely Terrio (@LovelyTerrioS) reported@FreedomMobile data continues to fail in home area and roaming, also the log in via the app is challenged
-
Jayem π¨π¦ (@LXXIIpercent) reported@FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE
-
Stewart π΄σ §σ ’σ ³σ £σ ΄σ Ώ π¨π¦ (@Stewmeak) reported@FreedomMobile Their reception in the SE/SW Calgary is awful,
-
Allen (@RealAllenTV) reported@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
-
The Lenis (@LenisTheOrca) reported@FreedomMobile if not fixed by 9pm I'm cancelling the service, this has cost me a days pay already, probably tomorrow and Friday too
-
Dgrootonis (@iamgroot11) reported@FreedomMobile Team fireworks, itβs too bad that the freedom mobile arch was CLOSED and did t host fireworks on CANADA DAY.
-
Laurentian Elite (@EliteLaurentian) reported@FreedomMobile why isnβt cell service available in the tunnels of the new Eglinton Crosstown LRT in Toronto? All the other carriers seem to offer it