Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 39 |
| Edmonton, AB | 13 |
| Vancouver, BC | 12 |
| Calgary, AB | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 3 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Surrey, BC | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
| Sherwood Park, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
jj lad
(@jjlad943674) reported
@FreedomMobile @donnymangos Ya, been down that road... no help!
-
Battlin Billy Smith
(@battlin_billy) reported
@FreedomMobile I’ve had friends and family switch over to Freedom Mobile, they regretted it from day one, limited cell towers, terrible service No thanks
-
Dr. Suggon Deeznutz, PhD
(@JASONHA17381011) reported
@FreedomMobile it’s trade up time. I tried online, no humans. I tried calling, no answer. I tried going into a store, and got told iPhone 17 preorders start Monday. wtf is going on with you guys. I’m tempted to switch to @bell, they’ve been bugging me about it anyway.
-
Uprise Edmonton
(@UpriseEdmonton) reported
@FreedomMobile I pay $35 or maybe less with that plan on autopay. Happiest customer ever!!! I got a random additional data so I’m at 100GB in CAD-US-MEX. My only complaint is the roaming issues I had over my trip in Europe.
-
Stanley
(@Somphted) reported
@FreedomMobile service in the USA is terrible. 4 went to the US and had USA phone plans. Of 4 Freedom phones only 2 worked. This wrecked communication and business as people could not be contacted. Technical assistance could not help. Waste of money and bad Freedom service.
-
Steve in BC 🏳️🌈🇬🇧🇨🇦
(@stevendrowe) reported
@FreedomMobile Was trying to get a couple of questions answered by Freedom Mobile before I subscribed to them but 1) their 877 number didn't have any "New Customer" workflow and 2) couldn't get past the workflow to get to an agent via "Message an Agent". Sigh. I give up.
-
Within Reason
(@unlimitednrg) reported
@FreedomMobile I thought we were supposed to have mobile service inside the Toronto subway system moving forward with Rogers taking on the responsibility of supplying it
-
Aar Vod
(@aarvod) reported
@FreedomMobile disabled my Wifi Calling all of a sudden back in April and since then I have spent hours with customer care; false suggestions and investigations but no resolution. Tickets raised, phones swapped, sims swapped but final reply, "We have no timelines for resolution."
-
Ed Karter804🇨🇦
(@eddykarter) reported
@Boujie88 @FreedomMobile I got tired of them as a pre paid customer . Told them I was done then a few months go by and collection agency on my ***. My plan was changed without my knowledge or consent . Pretty sure I'm not the only one that this had happened to 😡
-
Winter (it/that) 🇸🇰🇨🇦🇺🇸
(@WinterBourneTO) reported
please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!
-
Postman Yan
(@Santosspicystuf) reported
@FreedomMobile Thank god for my price not rising. That will help stomach your "customer service" and tech support. Been with you 72 hours and I'm horrified. I'm not sticking around past my 14 day grace period. Thanks for nothing
-
James Robb
(@jameser78) reported
@FreedomMobile my phone has had no service since about 10 am (in Calgary) Is there a known issue?
-
Shareen Ruddock
(@sbruddock) reported
@FreedomMobile I’ve been trying to talk to an agent since 9:30 am but it seems my chat is never picked up.
-
Garnet Leavoy
(@GLeavoy82042) reported
@FreedomMobile what service are they doing for the people other than stealing their property the money they have earned and saved over their lifetime
-
Alien Trading
(@alien_trading1) reported
@FreedomMobile spoke to your 2Lvl tech support and the guy telling me that 1Mbps is acceptable 5G speed for Freedom? the issue I'm having is not related to network but ME. I did 10 test and average speed was 5 Mbps and I get buffering videos, unwatchable. Before this issue I was getting 50 Mbps. Clearly it's not me.
Check Current Status