Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 38
Vancouver, BC 13
Edmonton, AB 13
Calgary, AB 5
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
New Westminster, BC 3
Victoria, BC 3
Ottawa, ON 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Surrey, BC 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • J_Riffy James (@J_Riffy) reported

    @FreedomMobile your MyAccount app sucks for load times and lags out constantly, your software team should fix that.

  • C9atWorlds C9 2022 Champs! (@C9atWorlds) reported

    @FreedomMobile Great deal, horrible reception. You're better off with Koodo if you value signak strength at all

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @freedomsupport You are the ***** on my phone, and on my Twitter. Try another ad campaign. Your telephone network is literally my toilet and I literally have the runs.

  • Marie1Kate Kate (@Marie1Kate) reported

    I swear despite not being over my data limit. It feels like Freedommobile had throttled my data. Third day it has been slow. Nearly messed up on something important because of it.

  • nodlcforme day million (@nodlcforme) reported

    @FreedomMobile someone has started charging my dormant account, Monthly and no one at service has been helping, whose department is fraud ?

  • bhanuprakashcha Bhanu Gupta (@bhanuprakashcha) reported

    Worst ever service on the planet award goes to @FreedomMobile congratulations to make me sucked up by taking your services. go to hell you..

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @FreedomMobile Thanks you're right. Between your ***** phones with crap reception and the emergency alert system disturbing my naps, I'm cancelling your service.

  • Soosole Sue Rau (@Soosole) reported

    @freedomsupport Been waiting 30 minutes for support - on a less than 5 minutes initial promise - then, will be with you shortly update. Is anyone working?

  • lettucedogg lettuce dog! (@lettucedogg) reported

    @FreedomMobile terrible quality signal in downtown Windsor, signal is 4g 4/5 bars with constant traffic but nothing loads. You need to bring your service to the modern era or I will ditch.

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @freedomsupport @sth_million Ya the po po will be on it. Bylaw is the real bad mfkas. They're the ones cracking down on the kids playing in the parks or god forbid playing ice hockey 😱😱😱😱

  • DFEnciso DEnciso (@DFEnciso) reported

    @freedomsupport hi guys my phone keeps dropping calls, I recently changed the SIM card because I thought that was the problem but it keeps happening

  • bidisha1104 Bidisha Bhattacharya (@bidisha1104) reported

    @FreedomMobile as bad is your online/phone customer service,I found a excellent service at one of your store at kingsway,Vancouver,executive:Flora,the amount of effort from store she tried to solve this easy thing. 10% of that effort from your backend would have solved the issue

  • therealdeo Deonina Walsh (@therealdeo) reported

    @FreedomMobile your customer service sucks beyond words can say. You cut off phone service to my pensioner parents and REFUSED to make a payment arrangement for an extra 48 hours. Do you not get that pensioners get paid once a month? Shame on you. This makes me want to move

  • RobotHugsComic Robot Hugs (@RobotHugsComic) reported

    @FreedomMobile the above feature would making being a customer of yours approximately 75% less annoying and would motivate me to stay with your company.

  • jinkang5858 Jenny (@jinkang5858) reported

    @freedomsupport I’m getting very frustrated with a simple number porting in experience right now, still no resolution after 8 hours ordeal, been told have to wait 24 hrs to get my cell phone number active, They don’t tell me why!!! Would you be able to help?

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