Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 58 |
| Vancouver, BC | 17 |
| Calgary, AB | 15 |
| Edmonton, AB | 11 |
| Ottawa, ON | 11 |
| Mississauga, ON | 10 |
| Surrey, BC | 10 |
| Hamilton, ON | 7 |
| Etobicoke, ON | 7 |
| Niagara Falls, ON | 5 |
| Scarborough, ON | 5 |
| London, ON | 5 |
| North York, ON | 4 |
| Burlington, ON | 4 |
| Burnaby, BC | 3 |
| Montréal, QC | 3 |
| Oakville, ON | 3 |
| Victoria, BC | 3 |
| Brampton, ON | 3 |
| Orléans, ON | 3 |
| Barrie, ON | 2 |
| Cambridge, ON | 2 |
| Kanata, ON | 2 |
| Windsor, ON | 2 |
| Trenton, ON | 2 |
| Maple, ON | 2 |
| Guelph, ON | 2 |
| Markham, ON | 2 |
| North Vancouver, BC | 2 |
| St. Catharines, ON | 2 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron
(@gritgrinder18) reported
@FreedomMobile down, just like their reception. #brutal
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Tia Senpai
(@Tiasenpai_TTV) reported
I have yet to have a good customer service experience with them, literally the most user unfriendly phone company that exists @FreedomMobile
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POIR
(@commander_tofu) reported
@freedomsupport i have no service. are you down?
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Elvis Cronenberg
(@ElvisDeane) reported
I was not ignoring you @jamesdeane. @FreedomMobile is down. They’re infected with @RogersHelps.
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🦋 ａｓｈ
(@ashlyyc_) reported
I swear every week @FreedomMobile has an issue with their service 🙄
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Window
(@WindowLix) reported
@freedomsupport Can't send any SMS/Text messages, is your network down?
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™ JB
(@bigbuurt) reported
@FreedomMobile yall custmer service reps sucks at the bramalea city centre
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Tia Senpai
(@Tiasenpai_TTV) reported
worst phone company DONT USE THEM @FreedomMobile
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Raider Boyd
(@BoydRaider) reported
Well @Rogers is having an outage across the country. To all the people with Rogers who said @FreedomMobile would suck. When would you like my referral code? #rogersoutage #rogers #Canada
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Bayushi Tamago
(@BayushiTamago) reported
@freedomsupport what happened to the ability to pay for service through the account system? It's been fine until last month, and now I can't pay *at all* my province is in lockdown so I cant just go pay at the store either
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Oliviaaashinee
(@oliviaaashineee) reported
@FreedomMobile is the worst phone company my phones been out since 5:30 can’t send texts and I’m working so I’ve been out 2 hours now I’m absolutely pissed. End of month new carrier 🙌
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Ketan
(@ketanrdc) reported
@FreedomMobile Hi, I had a prepaid account which expired because freedom mobile failed to execute auto pay on my card. The card is stilI valid and subsequent transactions of freedom mobile have passed without any problem. I had about $500 balance in the account and it was made 0
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Michael
(@af__michael) reported
@freedomsupport what’s wrong with your cell service. Calls don’t work
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