Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 124
Toronto, ON 55
Winnipeg, MB 15
Montréal, QC 13
Calgary, AB 10
Edmonton, AB 9
Nepean, ON 8
Windsor, ON 8
Gatineau, QC 7
Kanata, ON 7
Orléans, ON 7
Etobicoke, ON 5
Stittsville, ON 4
London, ON 4
Mississauga, ON 4
Orangeville, ON 4
Brampton, ON 4
Chilliwack, BC 4
Barrie, ON 3
North York, ON 3
Marvelville, ON 3
Salmon Arm, BC 3
Wasaga Beach, ON 3
Surrey, BC 3
Vancouver, BC 3
Peterborough, ON 2
Lethbridge, AB 2
Fisherville, ON 2
Regina, SK 2
Richmond Hill, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AlefYei Alef Yei (@AlefYei) reported

    @FreedomMobile better get home zone service in #Quebec real quick now that they’re owned by #Videotron.

  • DRMF_FROGMAN DR. M.F. BABA FROGMAN (@DRMF_FROGMAN) reported

    truly, @FreedomMobile would be an incredible service... if it worked at all 🙃 thanks for absolutely nothing, all the time.

  • PeterVarnai3 Peter Varnai (@PeterVarnai3) reported

    @freedomsupport Hi, my service has been down since yesterday evening (no data, no texts/calls). My payment for April was automatically deducted a day prior. I also cannot access my online account - after sending a security code to my email, it just gets stuck. Any tips?

  • indi_jenn_ous Jenn Jenn (@indi_jenn_ous) reported

    @APTNInvestigate might want to ask @FreedomMobile why they don't honor tax exemption for on reserve Indigenous people. Why they are rude and dismissive once they know it's an Indigenous customer. Including agents hanging up and saying to call back to get a different agent.

  • andy91125 Andy (@andy91125) reported

    @asifintoronto @FreedomMobile @Bell Good luck getting service more than 30 minutes outside the city tho

  • ciggmar 🕊🎀 (@ciggmar) reported

    @freedomsupport hi! Is there some sort of network problem? I cannot send or receive texts and cannot make any calls. Really frustrating when my employer needs to reach me by phone and can’t get a hold of me.

  • BodineWilliams B. Williams (@BodineWilliams) reported

    @FreedomMobile since it is Impossible to get a competent customer service rep on Friday here is my question: what is the charge for calling 411?

  • NateDrescher Nathan A. Drescher (@NateDrescher) reported

    So @Videotron now owns @FreedomMobile and is promising 5G across the network and prices 20% lower than the big three. Could this be the beginning of good things for #Canada?

  • asifintoronto Asif Hossain (@asifintoronto) reported

    @JackGegg @FreedomMobile @Bell Perfect, I have no interest in leaving the city, therefore I shouldn't pay a higher phone bill for a network service I'm not using.

  • brunikx Bruno Maia (@brunikx) reported

    @freedomsupport is your service down? I somehow haven't had service all day and all my payments are up to date? YYZ region

  • tiwari_shantanu #Shan# (@tiwari_shantanu) reported

    @FreedomMobile 3 times your philipins call centre people disconnect the phone as they do not know there job what the awful service .totally mess

  • joewoolery Joe Alberta (@joewoolery) reported

    @FreedomMobile I bought a prepaid SIM card and it is not working...I am told it will take 48hours to have it fixed...I have been on 5 different calls and four of those were dropped. #DoNotUseFreedom

  • freemangrist Dylan Freeman-Grist 🍁 (@freemangrist) reported

    @freedomsupport DAMN that's a flex. You guys should be promoting that more in like every station?

  • MariaSocially Maria Khan (@MariaSocially) reported

    Looking for a new cellphone service provider. Done with @freedomsupport (or their lack there of). Anyone particularly happy with their cellphone package?

  • wandaeby WunderWandy🤓 (@wandaeby) reported

    Hey @FreedomMobile where are deals for existing customers wanting to change their plan. Do I need to stop being a customer to become a new customer to get a deal (I have my own phone)?

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