Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 46 |
| Vancouver, BC | 13 |
| Edmonton, AB | 10 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| North York, ON | 2 |
| Surrey, BC | 2 |
| Victoria, BC | 2 |
| Ajax, ON | 2 |
| Ottawa, ON | 2 |
| Montréal, QC | 2 |
| Kitchener, ON | 1 |
| Coquitlam, BC | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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russ
(@rm0074) reported
@FreedomMobile I have been with you for many years I would like this plan pls or should I cancel and sign up again to get it as a new customer?
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Jordan Ivey
(@Chaka015) reported
@FreedomMobile Avoid this place. The coverage is terrible. The staff is rude. I am happy i left.
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SS
(@FNN23) reported
@freedomsupport @RichardFHowes it has happen to me...gave me these credits and told me they would stay as long I stayed a customer....you lied...sorry sir your credits have expired and we can't bring them back..blah blah blah....liars!
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Scott RLT 🇨🇦🇺🇸 🌈
(@SBVRLT078) reported
@FreedomMobile I'm already a Freedom customer. Can I switch to one of these plans?
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the ***** in the blockchain
(@Salorwayne) reported
@FreedomMobile Crap reception. Focus on giving only new customers best rates and deals. Called support the other day and could not answer "how much total data do I have in my monthly plan?" The text support does not work.
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𝕴𝖓𝖋𝖎𝖓𝖎𝖙𝖊 ∞
(@CD604) reported
@Gaming1Canadian @seastar898 @FreedomMobile I don't care who owns who. I got a better deal and it's packaged with my Internet as well. I'm paying a crap ton less per month than before on both bills. I won no matter how I look at it.
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Tonie Ogilvie
(@b14e69fab2ce45e) reported
@freedomsupport Loving the customer support and the way you all stand by your product. Bought $50 charger as I was told it was guaranteed for life. It stops working, I have no other charger and you won't replace it. The store where I bought it is closed...now what?
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JULZ
(@herJulz) reported
After wasting my entire day due to your disinterest in keeping your customers @FreedomMobile and @freedomsupport zero resolution was made #thanksfornothing
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JULZ
(@herJulz) reported
@freedomsupport battery died one year into a contract and you are refusing to cover it as its passed the one year mark so either i pay more than the phone is worth, to fix it or pay for a phone i cant even turn on for the next year BUT to compensate me,they offer FIVE whole dollars off my bill
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Paz Jurado
(@PazJurado89) reported
@FreedomMobile @freedomsupport I had talk with a very rude supervisor, I asked his name and He said he can’t give me that information! I ask him to please speak slower and he didn’t, very bad service!!
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999 enqsi
(@akaEnqsi) reported
@FreedomMobile Good price with terrible reception
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JULZ
(@herJulz) reported
@FreedomMobile Thanks for your HORRIFIC customer service and @Moto for not standing by your products!! #lessonlearned
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Paolo (Paul) 🇨🇦🇮🇹
(@stclairwest1975) reported
@FreedomMobile I get 40 GB of 5G data for $85 with one of your competitors. Why are you delaying 5G network service?
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Kim TallBear
(@KimTallBear) reported
from
Edmonton, Alberta
@apihtawikosisan @FreedomMobile pulled the same kind of scam when I was in Europe in May. I've been meaning to find another service. I talked to customer service by phone to ensure b4 I left what I needed. Big mistake. No record of what they promised they set up for me. I paid $100s in charges
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Lorna Haidenger
(@abbeehunter) reported
@freedomsupport I am@on roaming and had no cell service in DeWinton or Okotoks yesterday.
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