Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 79
Toronto, ON 64
Vancouver, BC 33
Calgary, AB 26
Surrey, BC 12
Coquitlam, BC 6
Victoria, BC 4
North York, ON 3
New Westminster, BC 3
Ottawa, ON 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Mississauga, ON 2
Burnaby, BC 2
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JCPatel16 बुध्ध Patel (@JCPatel16) reported

    @FreedomMobile My number was remains stop incoming call and text for 2 weeks. After frustration, changed service provider. No compensation/refund yet get.

  • JD_Haven 🏳️‍🌈Haven🏳️‍🌈 #StandWithUkraine (@JD_Haven) reported

    PSA: Don’t trust the @FreedomMobile store at Jackson Square. I cancelled my prepaid plan on July 15 after switching to @koodo, but they still charged my card for August. Now I have to wait 5 business days just to see if I can get a refund. Your customer service number is a joke

  • themainnetwork TMN (@themainnetwork) reported

    @deanholden0 @FreedomMobile Have had the exact opposite experience with @FreedomMobile - their support team has always come through for me. Good luck sorting it out. Still better than Bell!

  • BadDad2023 Bad Dad (@BadDad2023) reported

    @FreedomMobile Worst provider ever, DO NOT FALL FOR IT!!!

  • n1ggerella 888 (@n1ggerella) reported

    @FreedomMobile you guys are very stupid fr why are you sending me bill when i deactivated my number last year? don’t ******* play with me

  • KAD70390424 KAD (@KAD70390424) reported

    @FreedomMobile So quite disappointed! Looking at an upgrade with this promotion. Been a customer since U were created & U don’t provide any loyalty incentives to stay with U! Walked up to the local depot & just called your toll free line. No one is able to work with us. Goodbye Freedom!

  • 0xE5C0B1 QuantumGrace (@0xE5C0B1) reported

    @deanholden0 @FreedomMobile True. I moved to Sarnia and the coverage is ****, no Data, Calls sound trash. I even opened a ticket yet I have heard nothing. The tech support seems like they dont even understand what basic tech support is. @FreedomMobile

  • SklizyYT Sklizy (@SklizyYT) reported

    @FreedomMobile Bro fix the ******* server

  • XRsPartan Spartan 🗡️⚔️ (@XRsPartan) reported

    @FreedomMobile By far the worst phone company out there folks! Despite being a 15 year long loyal customer, their refusal to amend any of my concerns has earned not only a long loyal customer, but have earned a forever anti-referal from anyone I know or who are looking

  • rajatseth90 rajatseth90 (@rajatseth90) reported

    @FreedomMobile i have the worst experience with freedom internet service.Using the freedom internet service for long time and recently requested to move the the internet/wifi service to the new address and i requested that on 30th July 2025 and its not started yet.Please help

  • MargaretOW Margaret Westaway, MEd (@MargaretOW) reported

    @FreedomMobile problems sending texts to another Freedom # but working to other carriers. Is this an issue anyone else is experiencing today?

  • gioiomrs Wendy Gioiosa (@gioiomrs) reported

    So very disappointed in @FreedomMobile!! Did everything that was required for myself and the person who referred me to get the referral credit. Have been contacting them the only way possible…..by email….only to get no reply. This issue has been going on for a month!!

  • rajatseth90 rajatseth90 (@rajatseth90) reported

    @FreedomMobile @Rogers There is no help i contacted them many times they said they esclated the issue to rogers but i have received any follow up call from them.

  • amylauren3 🇨🇦Amy Lauren ❤️ (@amylauren3) reported

    @FreedomMobile why do you advertise certified pre owned phones on your website as a good option. But then they are NEVER in stock. It’s an excellent choice for my mom because she doesn’t need newest and wants to keep. But we can never buy. When will it be an option?!

  • jordancruz9090 Jordan (@jordancruz9090) reported

    @FreedomMobile @RogersHelps 6 mobile lines. Let’s do it . @RogersHelps doesn’t care to lose customer.

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