Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 18 |
| Calgary, AB | 7 |
| Edmonton, AB | 5 |
| Ottawa, ON | 4 |
| Vancouver, BC | 4 |
| London, ON | 3 |
| Brantford, ON | 3 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Surrey, BC | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport Now instead of timing out it is giving the following error. "503 Service Temporarily Unavailable nginx"
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Steve Kovacs
(@SteveKovacsCa) reported
@freedomsupport There in no customer login through app or web browser.... I've been trying over two days! 🤮
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport Yes your site is down. The app cannot connect to your servers. It is down from USA and Canadian IP's.
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PHANTOM
(@PISFORPHANTOM) reported
@freedomsupport I have a major problem with service right now …
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport No. It is a server side issue and not a client side issue hence the nginx error.
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.
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Dr.Naveen Parmar
(@Naveenprmr) reported
from
Clarington, Ontario
@FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.
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Xavier Pierre
(@_xavierpierre) reported
@freedomsupport your website log in doesn't work it hasn't worked for 2 days.... i cant check my bill or pay my bill
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Eddie
(@edditingy) reported
@freedomsupport can’t log into MyFreedom account as the page is down, and the app isn’t working either atm
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Agara Music
(@agaramusic) reported
@FreedomMobile why is our data service so terrible lately? The Rogers fiasco?
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Boss (2WayWiggs)
(@BigBoss52112110) reported
@freedomsupport Mobile Internet is not working.
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Eddie
(@edditingy) reported
@FreedomMobile Your page to log into MyFreedom account is down and the app doesn’t work atm. Do you know what’s happening?
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🌷
(@qtxa1987) reported
@freedomsupport Hi i have no service all day - no data and cannot call?
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Dave
(@Dave75135374) reported
@FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.
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ashley
(@_ashley_j) reported
another day wasted with @freedomsupport despite endless promises of a resolution. A complaint will be filed with @CCTS_CPRST to avoid this happening with other. Stay away from @FreedomMobile unless you want to waste your time and lose your sanity. Incompetence at its finest
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