Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 56
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • FuuckBenny Benny Da Gawd (@FuuckBenny) reported

    - Freedom is trying me and what little joy I still have left. @FreedomMobile charging connection fees to your old customers because they got a new device is FRAUD and you better fix it!

  • RobotHugsComic Robot Hugs (@RobotHugsComic) reported

    @FreedomMobile the above feature would making being a customer of yours approximately 75% less annoying and would motivate me to stay with your company.

  • EmSMcCourt Em Siobhan McCourt (@EmSMcCourt) reported

    @freedomsupport is there an issue with texting currently? None of my texts will send

  • TaherazarMas Mas Taherazar (@TaherazarMas) reported

    @FreedomMobile due to issues with your website I was unable to add a roam pckg and despite several attempts while in CA as well as over wifi in Mexico I was u successful. I finally was able to add the add on on the 11th but not without incurring ppu data charges help or I cancel

  • ProducedByAMPZ A.M.P.Z (@ProducedByAMPZ) reported

    freedom mobile customer service is the most garbage customer service in human history, and also the “hold”music is the most depressing thing ive ever heard , go **** yourself @FreedomMobile

  • bhanuprakashcha Bhanu Gupta (@bhanuprakashcha) reported

    Worst ever service on the planet award goes to @FreedomMobile congratulations to make me sucked up by taking your services. go to hell you..

  • andrewsmyk Andrew Smyk (@andrewsmyk) reported

    @FreedomMobile emailed survey is not accessible. Gives a login error.

  • rolypolyistaken Roly Poly (@rolypolyistaken) reported

    Hi @FreedomMobile why are you wasting my time and energy cancelling a bill for a service I cancelled 2-3 months ago?

  • alsasasaro SK (@alsasasaro) reported

    @FreedomMobile hi freedom, my autopay is suddenly disabled and the customer care isn’t able to enable it. I’m also unable to pay my bill using my credit card - idk why! Can I be connected to a help desk?

  • Gaming1Canadian Gaming Canadian (@Gaming1Canadian) reported

    @FreedomMobile Switching back to freedom because chatr speeds are too slow.

  • HeyimSpike Spike (@HeyimSpike) reported

    @FreedomMobile Update your mobile app, it sucks.

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @freedomsupport @sth_million Ya the po po will be on it. Bylaw is the real bad mfkas. They're the ones cracking down on the kids playing in the parks or god forbid playing ice hockey 😱😱😱😱

  • travellingjess Jessica Macht (@travellingjess) reported

    @TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.

  • alsasasaro SK (@alsasasaro) reported

    @FreedomMobile it’s next to ******* impossible to reach you on the phone. Your text help and twitter team has already told me to reach out to a rep on phone so I have no other choice. Can you please have an agent call me? I’m not even being told where the hell I am in the queue

  • TimFromToronto Tim From Toronto (@TimFromToronto) reported

    @freedomsupport @freedomsupport - Postpaid service: Activation and upgrade via online, instore or Customer Care for all devices - $45 You don't have to activate anything unless it is a locked phone. Are these phones locked?

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