Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 12
Vancouver, BC 5
Ottawa, ON 4
Calgary, AB 4
London, ON 3
Woodbridge, ON 3
Scarborough, ON 3
Surrey, BC 3
Brantford, ON 3
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
Burnaby, BC 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Markham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Mountainjourno1 Degeling Family (@Mountainjourno1) reported

    @FreedomMobile Ripping off customers today. Loaded $150 onto my cell phone. They refuse to activate it due to a glitch on their end. Four hours later, I try to cancel and they refuse to refund. ScamMobile

  • DimitriA26 James A (@DimitriA26) reported

    @FreedomMobile I love my human rights being violated at your stores! Just a freedom customer for over 10 years! You know, such a good way to treat loyal customers

  • MsMo0881 Ms. Mo (@MsMo0881) reported

    @freedomsupport @TheRealMrMic Is there a reason why my daughter's service was suspended after we put a top up credit on back on February 26? I spoke to one of your reps this morning who was not only rude but also unhelpful

  • fsmontenegro Fernando Montenegro (@fsmontenegro) reported

    @freedomsupport Yes we did, thanks for the support. It still doesn’t change the fact that advertising “$12/day” but not offering daily packages sounds deceptive to me…

  • TheRealMrMic Mr. Mic (@TheRealMrMic) reported

    @freedomsupport is there a reason why i have no service

  • trainguy89 Hafeez A. (@trainguy89) reported

    @RZaichkowski @FP_Champagne @FreedomMobile A sigh of relief. I switched to Freedom last year and I'm never going to back to Rogers.

  • TheRealMrMic Mr. Mic (@TheRealMrMic) reported

    @freedomsupport Ironically though I’m at work at the other end of Hamilton and I have full cell signal right now

  • IFartOnHaterz ✨ 𝒦𝑒𝓃𝒾𝓀𝓎𝒶’ 𝒢 ✨ (@IFartOnHaterz) reported from Markham, Ontario

    It sucks not having data while having a low battery and being a customer of @FreedomMobile

  • Mountainjourno1 Degeling Family (@Mountainjourno1) reported

    @freedomsupport No more private messages. Freedom has had hours of them today and did nothing. Zero service, and now refuses to refund the $150 when they haven’t even activated my phone yet! Unbelievable. @CBCEdmonton I have a story for GoPublic

  • Mountainjourno1 Degeling Family (@Mountainjourno1) reported

    @freedomsupport It’s very upsetting. Your staff refuse to do anything and then after saying, “oops sorry” refuse to refund the money despite not providing the service.

  • Climate_Pete Peter McCartney (@Climate_Pete) reported

    Somebody please help I'm being gaslit by my phone company @FreedomMobile

  • crazeeadventure OurCrazeeAdventure (@crazeeadventure) reported

    @FreedomMobile no common sense in customer service they will do everything to help you switch to another provider great customer service from Egypt NOT !!!!! BYE BYE I GUESS

  • HikkaruDreamin HikkaruDreamin (@HikkaruDreamin) reported

    @FreedomMobile @SamsungCanada @voodoomamajj maybe this can solve one of my problems

  • natalia_faisal Natalia (@natalia_faisal) reported

    Was completely scammed by @FreedomMobile and lied to by their employees with costs that don't exist. Called customer service and they were no help at all. So disappointing.

  • meaariley M E A A (@meaariley) reported

    @freedomsupport Hi, my cell service has been down all morning. I am wondering what is going on as i have just paid my bill on feb 28th.

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