Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 74
Vancouver, BC 40
Calgary, AB 22
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
North York, ON 3
Red Deer, AB 3
Coquitlam, BC 2
Ottawa, ON 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Burnaby, BC 2
Ajax, ON 2
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    @FreedomMobile Why is it that everytime shortly after I pay my bill I have issues with connection on BOTH MY CELLULAR PHONES ! It's not the first time ! The cost is rediculous ! I expect service !

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @donnaisreading @FreedomMobile None of them are great but when it comes to service, clear contracts and customer service Freedom is the bottom of the trash pile.

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has horrible customer service and their supervisor Ali is a horrible person who is very rude and disgusting. They don’t understand integrity. They give empty promises and they waste time tbvh. Like Ali can respectfully jump off somewhere.

  • WiegerTheFarmer WiegerTheFarmer (@WiegerTheFarmer) reported

    @freedomsupport Hey! Is there any reports of LTE or 3G outage in Kingston, Ontario. My iphone 12Pro can't connect to the cellular network. Says "An update is required". There is no pending iOS update. Help!

  • ellenroseman Ellen Roseman (@ellenroseman) reported

    @lindshopewalsh Ok, I accept your facts. Not sure why @FreedomMobile would charge a late fee unless they made a mistake. Good luck with the complaint.

  • Jason90735268 Jason (@Jason90735268) reported

    @freedomsupport @FreedomMobile recently used your express payment and it took money out twice and still didn't renew my service, had to use a friend's visa to do it and it worked fine but I'm out two payments that went through for no reason.... Totaled $108 roughly....

  • olBoozy 🇨🇦 yes to science + equality (@olBoozy) reported

    @cbcnewsbc @FreedomMobile has garbage reception

  • danddrost Bipolarhitchhiker (@danddrost) reported

    @freedomsupport You have lousy service here

  • kaywhxtever ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ (@kaywhxtever) reported

    Hi, I have a contract that’s coming to an end next month is it possible to cancel the contract and sign on a new and cheaper plan and to keep the same phone? @freedomsupport

  • LanguorousD LanguorousDuck (@LanguorousD) reported

    @freedomsupport why is it, as a customer the feature for paying my bill online with interac online is gone?

  • Jason90735268 Jason (@Jason90735268) reported

    @FreedomMobile recently used your express payment and it took money out twice and still didn't renew my service, had to use a friend's visa to do it and it worked fine but I'm out two payments that went through for no reason.... Totaled $108 roughly....

  • little_potato Ambrose Li (@little_potato) reported

    Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My session times out just from waiting for the TOS screen to load, it’s ridiculous Can’t they hire someone to take out whatever crap it is that’s making it so slow?

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.

  • lreyesvasquez luis reyes (@lreyesvasquez) reported

    @FreedomMobile What a joke the site is like the goverment never works when u need it

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has horrible customer service and their supervisor is a horrible person who is very rude and disgusting. They don’t understand integrity.

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