Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 83 |
| Toronto, ON | 44 |
| Vancouver, BC | 36 |
| Calgary, AB | 18 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Scarborough, ON | 4 |
| Burnaby, BC | 3 |
| Red Deer, AB | 3 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Ottawa, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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ClimaClub
(@ClimaClub) reported
@FreedomMobile @SamsungCanada i never knew parks and rec was so good
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sarah
(@kanyekitheaa) reported
@swagistaniii @FreedomMobile fix up lol
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport After being hung up on 3 times I'm not exactly motivated to call. I was hoping Freedom would appreciate me as a client and reach out but I guess that's not the case. Great customer service 👍
-
Sukriti
(@sukritikhosla) reported
@FreedomMobile @Brightstar [2/2] customer service I was told the request is expired and can not be recreated (which I never submitted), the rep hung up on me without resolution. Terrible experience and my insurance money is not returning any repairs.
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polarcalorie
(@polarcalorie) reported
@notontvotoole Everyone hates bell. Worst customer service and nobody trusts their billing. Thank goodness for @TekSavvyBuzz and @FreedomMobile
-
Allan Hrynkiw
(@allanthegolfer) reported
from
Oshawa, Ontario
@freedomsupport Text messaging in Oshawa tonight is hot garbage. No texts coming in. My business depends on incoming messages.
-
Yesha
(@daveyesha14) reported
@FreedomMobile,I cancelled ur plan in Oct 2020. In Nov 2020, Freedom issed a final balance statement and said that I will receive a refund check within 6-8 wks.I am still waiting even after 10 wks! Contacted customer service atleast 5 times but no response.Worst customer service!
-
vulpix ~
(@vulpiixxxx) reported
@freedomsupport Are your phone services down? I can't receive any phone calls and it says the server is unreachable
-
Jac
(@jaqinabox_) reported
@FreedomMobile why is my data speed so slow can’t stream a video on TikTok no where near the end of my data
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport Interesting how other Shaw products have Face ID integration. Bad move.
-
Wooley
(@woolc32) reported
@FreedomMobile @SamsungCanada Friends and it never gets old
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Marcie
(@maamekyei) reported
@freedomsupport I made the required payment on Friday for my freedom service but Freedom canceled my services from Friday and overcharged me and my phone is still out of service and nobody from Freedom has been able to help me get my service back! It’s been 4 frustrating days!
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Lýł3
(@WestCoastRidrz) reported
@freedomsupport outage in parts of #Abbotsford, nothing to report @freedomsupport? Apparently there's a fibre cut...
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Cris!
(@BaikerC) reported
@FreedomMobile @SamsungCanada Breaking Bad!
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Your telling me nobody can contact me within Freedom?? I want to speak with a live agent.. someone who doesn't hang up on me preferably.. find a manager to contact me 613 600 0199..