Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 55
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
Mississauga, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • lizabutcher Liza Butcher (@lizabutcher) reported

    @FreedomMobile my iPhone will not allow me to call. Is there a problem in Toronto?

  • chrismu60101677 chris murray (@chrismu60101677) reported

    @FreedomMobile Don't consider @FreedomMobile as a provider. Only care about getting new customers in, could care less about existing customers. Poor CS, considering you can jump to any other provider for $5-10 more per month. It's true what they say, you get what you pay for. #disgusted

  • VergeMMA Austin Verge (@VergeMMA) reported

    Don’t go with @FreedomMobile unless you absolutely have no choice. My #FreedomMobile data doesn’t even work when I’m at home. Called #customerservice and was told I needed an add-on to my plan. Absolute garbage. @freedomsupport

  • sophie_howe Sophie Howe (@sophie_howe) reported

    Uhhh @FreedomMobile I've gotten 6 spam calls this morning alone. Wtf?

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport That is absolute garbage and you know it. So now my phone is off and I have to possibly wait 5 days for it to be back on? You guys could have atleast sent out a text saying this payment option won’t be available. Now I’m screwed with no phone. Thanks. Definitely changing service

  • megabundance megabundance (@megabundance) reported

    @freedomsupport cell phone service down in Ottawa? I'm up to date on my bill!

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile Freedom is the worst company to have a phone with the network is abesolute garbage, went to Richmond Hill and have no data reception plus barely in Toronto its such a unreliable service

  • dan_kako8 Dank (@dan_kako8) reported

    @FreedomMobile How can you promote unlimited data…and say with limited speeds… you might as well just say you’re only going to be able to use Facebook messenger services, because the low speed is dog ****.

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Hey @freedomsupport do you still do that home data crap ? I am in Saskatchewan and it is telling me I am roaming ?

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport you pieces of **** took out interac payments. now i can't pay my bill. A big **** YOU, from me.

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport Just fix the problems at your end

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport you pieces of **** took out interac payments. now i can't pay my bill. A big **** YOU, from me.

  • Killasandra Denise Parsons (@Killasandra) reported

    @freedomsupport - why is my phone not working? I can't call anyone, yet my son on same network can and we are both in the same house (Yes my account up to date)

  • VergeMMA Austin Verge (@VergeMMA) reported

    @freedomsupport The data allotment was not used for the month and an add-on would be necessary just to have any access to data, at any speed. Completely dishonest. #customerservice #fail #Canada 🇨🇦

  • cambosaffron cambosaffron (@cambosaffron) reported

    @FreedomMobile hi do you have a network problem in the York region? Calls are garbled and they drop suddenly. Happened multiple times since morning.

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