Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 55
Vancouver, BC 8
Calgary, AB 8
Edmonton, AB 6
Ottawa, ON 4
Brantford, ON 3
London, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Nepean, ON 1
Windsor, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • wolfmoon1984 Leonardo Rothschild (@wolfmoon1984) reported

    @freedomsupport My bill has doubled. I was told it would be an additional $15 month for the upgrade. I should have known. I could handle the awful coverage when my bill was cheaper, but now it's $140 for a GARBAGE service.

  • krsthne Mᴀʀɪᴀ Cʜʀɪsᴛɪɴᴀ ♕ (@krsthne) reported

    that moment when you wanna ask one of the associate @FreedomMobile Sunridge if they're happy with their job. because he doesn't look please while helping customers. =)) thanks for the bad customer service.

  • Rad6Norin Norin Rad (@Rad6Norin) reported

    @freedomsupport Assist? You lazy morons don't do anything of that sort. If it was a phone call asking for help. You guys would hang up the phone or put it on hold forever..

  • therealjugni jugni (@therealjugni) reported

    @FreedomMobile Does customer service use another measure for time? 5 min hold is nearing 30. The issue again is over billing as out of network, when all calls are within the network. #regularoccurance #

  • bali_gill Bali Gill (@bali_gill) reported

    Freedom Mobile can not figure out my phone @FreedomMobile been on calls for 5 times, 3 store visits and they hang up on me when all I'm trying to do is order a new phone.

  • therealjugni jugni (@therealjugni) reported

    @MrBradley101 @FreedomMobile I'm over billed (as nationwide) nearly every single month because the network coverage is not as described on their own website. Customer service regularly takes 45 mins to an hour. And they drag it out deliberately...so people give up.

  • LorcanDuval carsoflondonontario (@LorcanDuval) reported

    @freedomsupport How do I access Freedom mobile Nationwide data I have 1 GB I need it for when I'm in school because we don't have any service inside our school

  • PaulGil48156793 Paul Gill (@PaulGil48156793) reported

    @freedomsupport I signed up for a promo at the beginning of January and never received my SIM and now I am being told my account cannot be found and I am SOL. This is very disappointing, I got it for my son’s birthday which is coming up.

  • cnote_vegas Chris (@cnote_vegas) reported

    @Jwestman85 @FreedomMobile Well don’t be pissed when ur car breaks down cause they’ve been trying to reach u about a extended warranty

  • vaibhavby6 Vaibhav Gupta (@vaibhavby6) reported

    @FreedomMobile @freedomsupport I have been charged USA roaming charges on my number, when i never left Canada. Your customer care reps dont seem to understand the problem. Should i be paying US roaming charges while sitting in Toronto?

  • kush1605 Kunal Shah (@kush1605) reported

    @koodo I don’t understand if this is the level of customer service you offer @FreedomMobile is way better being T4. It will be a night mare to think of @TELUS customer service based on koodo’s. Stunned ! #koodowaste👎🏻

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @freedomsupport I tried that and received a lot of BS. I was better off with Rogers. Same crap, but at least they were compassionate with their customers!

  • MeetingsCurator Tatiana Schturyn (@MeetingsCurator) reported

    Don’t bother getting #freedommobile they don’t have customer care. Only virtual and not one concern rectified.

  • wolfmoon1984 Leonardo Rothschild (@wolfmoon1984) reported

    @freedomsupport Freedom Mobile's favorite tactic is to have their store employee's trick people into taking terrible new contracts that end up costing the consumer double. All- Do NOT get a phone upgrade that forces you into a new contract with freedom mobile. Get the phone elsewhere.

  • MattOnDemand Matt Fraser (@MattOnDemand) reported

    Oh @FreedomMobile you need to finally break down the wall and let us use our phones everywhere in Canada. @Videotron only operates in Quebec; yet they have national data built into their plans. And I don’t mean the tiny buckets of 500mb you give us…. Sigh.

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