Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 26 |
| Edmonton, AB | 15 |
| Vancouver, BC | 14 |
| Scarborough, ON | 4 |
| Surrey, BC | 4 |
| Ottawa, ON | 4 |
| Calgary, AB | 3 |
| London, ON | 3 |
| Woodbridge, ON | 3 |
| Brantford, ON | 3 |
| Kingston, ON | 2 |
| Port Coquitlam, BC | 2 |
| Burnaby, BC | 2 |
| Winnipeg, MB | 2 |
| Grimsby, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| Abbotsford, BC | 1 |
| North Vancouver, BC | 1 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Victoria, BC | 1 |
| Québec, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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6Caper
(@Caper_in_TO) reported
@Rogers The internet was down all day on Thursday and last Sunday in my neighborhood in Toronto. Luckily we used my @FreedomMobile cellphone as a hotspot so my kids could do on line school. Still no explanation from Rogers on the cause of the outage.
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Crystal Toth
(@crystal4UTNT) reported
@freedomsupport Again I have already done this song and dance I lost ALL confidence in @FreedomMobile after 6+ years and no resolution I am taking ALL MY DEVICES for my whole family and leaving, you guys had your chance to fix it MULTIPLE TIMES. I am also going to recommend people not choose you
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Pickle
(@Denteen8) reported
@TheJUNOAwards @FreedomMobile @tatemcrae Man. Canada’s music industry is as lame as ever. Ruining potential greatness by subjecting its young stars to becoming value brand versions of American popstars only to discard them when the fad dies down. Do better.
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🧜♀️ #SaveSheikhJarrah - Kate
(@FrostedSiren) reported
@freedomsupport . . . I just explained the issue. Why does this require a DM?
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Crystal Toth
(@crystal4UTNT) reported
@freedomsupport I’ve already done this song and dance, social media comma, super phone conversations, corporate letter writing & nothing was done worst part your super brought religion in to the call, you guys had your chances…MANY TIMES!! This isn’t the 1st time I had issues and last straw
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Crystal Toth
(@crystal4UTNT) reported
After complaining to corporate and sending them a letter @FreedomMobile I never received a reply, an apology, nothing so I am now taking mine @UntilTheNextTee and my sons phone from them going to Bell.. my recommendation DON’T GO TO FREEDOM!! They are the worst and disprespectful
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Jeremy
(@MonkeyShines74) reported
@freedomsupport Good thing is I think the link was broken as it too me to accuweather and I didn't put any personal information in any site. ,)
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Rags2Crypto
(@Rags2Krypto) reported
@freedomsupport Dont sign up with this garbage provider. There supervisor are unprofessional and rude and have no comon sense. Save yourself a boat load of stress.#garbagecompany
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Lucian Wolfe
(@LucianWolfe) reported
@freedomsupport your website seems to be doing something funky can log in then boots me out then I try to login again says my pin is wrong a couple times then last time can get in but then boots me out again
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Majic Myk
(@Mykie_E) reported
@FreedomMobile @freedomsupport Can you validate the authenticity of the txt msgs being circulated Message from Freedom: All android users require to download the new app due to the new 5G update. Otherwise, your service may not be working. Install here :
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Høøgz™
(@AnalSplash) reported
@FreedomMobile I NEVER GOT MY PHONE AND YOUR AGENTS ARE JUST TELLING ME I CAN'T UPGRADE UNTIL OCTOBER LIKE WHAT ARE YOU EVEN TALKING ABOUT. GIVE ME MY PHONE
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Rags2Crypto
(@Rags2Krypto) reported
@AnalSplash @pekli9 @FreedomMobile I dont know what their issue is but I use to tell everyone I knew how great they are good price for the amount you get as long as you dont leave the hot spot but this issue doesnt make sense it's almost on the same issue they are saying something isn't what it Is.
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★ Jim Bugg ★
(@jimbugg) reported
(2/2) business call + client not able to hear. Call 5X, no connection, dropped from network + have to roam around my yard to find a signal. Told I'd get credit, that didn't happen. A constant battle for 3 years. Enough is enough, @FreedomMobile. #unhappycustomer #business
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seltzer sommelier #savesheikhjarrah
(@only_hens) reported
every ******* time i try to pay my @FreedomMobile bill the website ***** up, including charging my card multiple times on one occasion. "freedom" my *******.
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Rags2Crypto
(@Rags2Krypto) reported
@pekli9 @FreedomMobile . But if you knew my situation you'd understand. When your being told your not the owner of your account and you did what they asked you to prove it and they still telling you your not then you'd be as pissed as I am I've never not paid my bills and being treated like a criminal
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