Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 85 |
| Toronto, ON | 40 |
| Vancouver, BC | 37 |
| Calgary, AB | 19 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Burnaby, BC | 3 |
| Scarborough, ON | 3 |
| Red Deer, AB | 3 |
| Nepean, ON | 2 |
| Brampton, ON | 2 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jules of the Rain
(@Jules202277) reported
@freedomsupport Terrible Protection Plan with “Likewise”; they are a bunch of scammers!! People don’t buy protection plan from @FreedomMobile - “Likewise” will happily collect your money but will not help you if you need them!
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Patricia Balanza
(@Patribalanza1) reported
@freedomsupport do you have any outage in 85th street SW? home internet doesn't work
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Duke Boerschke
(@eboerschke) reported
@freedomsupport Will it be the same run around like I received from alleged customer service? Will I speak with a real person?
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Max
(@Max60840129) reported
@FreedomMobile Horrible customer service
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Mohamed El-Khashab
(@mikashab) reported
@freedomsupport i'd like to cancel voiceemail
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Duke Boerschke
(@eboerschke) reported
@freedomsupport It is not just a concern for me. Look at Reddit and see how many customers are reporting being told their credit card was declined. We all know our credit card is good. Your processing system has a flaw and your customer rep was rude. Fix those issues.
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George Ivanov
(@GeorgeI88241999) reported
@freedomsupport got disconnected twice , and the bad part is they don’t even care to call back . Gotta dial the 1888 number and do the process again . Just horrible
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Duke Boerschke
(@eboerschke) reported
@FreedomMobile I have enjoyed your service for years….until now that is. Stop telling me my credit card is not valid! My bank says otherwise. A google search shows many customers with same issue. The issue is your payment system not the credit cards #freedommobile
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Michael
(@Michael70858663) reported
@FreedomMobile All I got was a sorry and will deduct five dollars a month off your next bill s***** customer service won't return the money. They'll never see another dime from me.
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Rob Gaudette 🇨🇦
(@RobGaudette) reported
Hey @freedomsupport Peeps! Had called in looking to add a 3rd line but was told they can’t help me. Are you able to? I’m bringing my prior Freedom-bought device and assign to existing account. Can ya help a guy out?
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Max
(@Max60840129) reported
@FreedomMobile horrible customer service! Y'all offering new customers a special plan and don't want to allow your current customers to opt in, really shows us how much y'all appreciate our business. And customers with pay as you go can cancel service and rejoin to get the deal
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Jules of the Rain
(@Jules202277) reported
@freedomsupport Thank you for your response! Likewise told me that the processing fee starts from $139 and goes upto $499. Seems like either you are not updated or they are charging more. I have been following up with them since Oct 16; still no resolution! Complained to CCTS
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Alex
(@Alex04162176) reported
@freedomsupport Called Freedom mobile when it happened, advised to go to kiosk to reactivate service. In kiosk payment can't be completed and I better of with postpaid plan. So basically needed to cancel phone number, and pay with SAME credit card for postpaid plan, which I also asked to prepay
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Joyal shaju
(@Joyalshaju14) reported
@FreedomMobile You know what never purchase phone from freedom if so you will get it 2024. I have prebooked 14 pro max months ago and never arrived. so cancelled it bought from bell
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Brian Gucci
(@BrianIsGucci) reported
@freedomsupport why is my data not working when I’m at work? It works well outside, but when I go inside it changes to 3G and nothing loads for me.
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