Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 74
Vancouver, BC 40
Calgary, AB 21
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
Ottawa, ON 3
North York, ON 3
Red Deer, AB 3
Coquitlam, BC 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Burnaby, BC 2
Ajax, ON 2
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • shantellefoster lightskin baddie 😌 (@shantellefoster) reported

    @FreedomMobile has to possibly be the worst phone company in canada. I switched to rogers a month ago and you guys are still charging me. Customer service hung up on me after i asked her to transfer me to someone else ….

  • HODLSFMV2 Tron M (@HODLSFMV2) reported

    @FreedomMobile Freedom is absolute garbage.

  • hayeslee13 hayes 🦔 (@hayeslee13) reported

    @Bell we know the infrastructure is there because @FreedomMobile has service down there...can y'all just think about your customers for a second?! we literally already pay so ******* much for our phone plans because of the telecom monopoly in canada

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @HODLSFMV2 @FreedomMobile They aren't if you have a compatible device. Wi-Fi calling solves the need for a signal booster (as long as you have internet service at home, where signal cannot get inside), voLTE solves the need for your device to fall back to 3G for voice calls. Both don't cost a thing.

  • bentsmore bent (@bentsmore) reported

    @FreedomMobile Honestly I don't think I'd come back to freedom even if they made it $20 for unlimited the service is so poor

  • BENDELLX1 BENDELLX (@BENDELLX1) reported

    @FreedomMobile what's going on with the network. It's been over 24hrs no data

  • eunoiax12 question their answers (@eunoiax12) reported

    @freedomsupport No what I think I’ll do instead is cancel my plan & go somewhere else.

  • ColinGrey Colin Grey (@ColinGrey) reported

    @FreedomMobile I am having trouble removing the add ons on account. It just gives me an error. Please help

  • eunoiax12 question their answers (@eunoiax12) reported

    And now that we’re on the topic, the worst phone company award goes to @FreedomMobile

  • timwhothy Tim (@timwhothy) reported

    @freedomsupport I got charged way too much for my first phone bill, the guy said $108 and i got charged $137 wtheck.. pls help

  • JowanJomon Jowan Manjooran Jomon (@JowanJomon) reported

    @freedomsupport been trying to change my plan for an hour now. Somebody please respond. Apparently this is the loyal service🙌😮‍💨

  • bentsmore bent (@bentsmore) reported

    @ETonthehandles @FreedomMobile Outside of a city? I've been on opposite sides of intersections and lost signal

  • Mike_Boldis FSD Tesla Student (@Mike_Boldis) reported

    @FreedomMobile If I want to test your coverage and signal can I just buy a prepaid SIM? It has the same network as all the other plans right?

  • hythrain Drew (@hythrain) reported

    @FreedomMobile Hey Freedom, I'm moving to a place that currently isn't covered by your network. Any chance y'all will be expanding to Orangeville, ON and west of it? I don't want to have to change services if I can avoid it.

  • notommorowkiss Howie (@notommorowkiss) reported

    @FreedomMobile quality sucks bad service, please close down this pathetic company, literally the worst provider in all of Canada

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