Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Toronto, ON | 26 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Vancouver, BC | 13 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Edmonton, AB | 15 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 1 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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HuxBear 🇨🇦🏳️🌈🐻 (@HuxBear) reported@freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.
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General Foamhead (@Foamhead2) reported@FreedomMobile I'm returning my new phone tomorrow, unopened. Charging a "connection fee" when I am already a customer is outrageous. You aren't connected squat when I'm already on the network. The $2000+ and $90+ per month isn't enough? Time to find a new network.
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CircularLogic (@CircularLogic89) reported@freedomsupport The other providers with 'unlimited' plans don't charge overage either. Access to full data allotment at full data speeds Nationwide is vastly different from 1-4 Gb full data speeds off-Freedom network
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Natural 1's (@Nat1spc) reported@freedomsupport tried to upgrade my phones over the phone tonight and had The. Worst. Customer. Service. Ever. I don't know how this is allowed when in store your staff are so sweet. Considering canceling
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K. (@KONRADKASPAREK) reported@AnthonyLacavera @FreedomMobile I’d like @FreedomMobile to look at my rate and help me out. I’m being overcharged
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HuxBear 🇨🇦🏳️🌈🐻 (@HuxBear) reportedYesterday was one of the worst birthdays on record for me (like, the peak of "lockdown poverty & isolation" depression bad) & I am STILL trying to get my phone working so that I can return the few text messages I received & thank them. @freedomsupport @FreedomMobile
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David Hicks (@ALL_CAPS) reported@freedomsupport You rocking anything faster than 3G? Last time I tried your service (late 2017) it was like time travelling to 2008.
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BRIDGE ℞ (@breakfrom_TO) reported@FreedomMobile I just want to change my plan why do I have to speak with an in chat agent to do this ?! Wtf !
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BRIDGE ℞ (@breakfrom_TO) reported@FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?
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Laura Nerenberg 🎻 (@junezaria) reported@FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!
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Muneer Bey (@muneer_bey) reported@Bell_Support my phone gets disconnected every time I talk to someone. Bell is saying your iPhone has issue, apple checked but found no issue. Never had issue with freedom. Did not know Bell would f me up like this shame on you Bell. @FreedomMobile
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Aurelia Cotta (@AureliaCotta) reported@RogersHelps No point in lying about how I feel about the company — (I know you are just the social media person, certainly not your fault personally) It’s why I switched my cellphone from Rogers to @FreedomMobile Better or same service, way less money. Competition helps us all
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Mala Moragain Mistress Of Chaos (@MalaMoragain) reported@AnthonyLacavera @FreedomMobile I left Rogers after an employee got jiggy with my plan by adding device protection and funnelled 18 phones through the portal without my knowledge. I have been happy with @FreedomMobile so hopefully that will never happen again.
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CircularLogic (@CircularLogic89) reported@AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service
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Valerie Stables 🇨🇦🏈 Proud Western Canadian (@StablesValerie) reported@AnthonyLacavera @FreedomMobile Service sucks, will your coverage within Calgary improve?
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