Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 45
Vancouver, BC 13
Edmonton, AB 10
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
North York, ON 2
Surrey, BC 2
Victoria, BC 2
Ajax, ON 2
Ottawa, ON 2
Montréal, QC 2
Kitchener, ON 1
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile If anyone wants good service use Rogers or Bell because if you lose your phone or it breaks or literally anything you have to pay for it and there’s nothing you can do. Freedom mobile doesn’t work with the police so that @Apple IMEI numbers can be tracked

  • TheRealOnesKnow Real ones know (@TheRealOnesKnow) reported

    @FreedomMobile Yo how come you guys have so many issues man. Like Wdf do people in your head office do all day? Or do you hire any bum off the street to run things?

  • fearless493 Fearless493 (@fearless493) reported

    @FreedomMobile you're customer service associates suck and need to be trained better. Hanging up on a customer for being right about something is unprofessional to say the least

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Why should I call? You’re going to hang up on me just like all of the other Indian banchod who don’t know English

  • DirectSterzo1 S T 🇨🇦🇮🇹 (@DirectSterzo1) reported

    @FreedomMobile Garbage one of the worst iPhones in last 10 years

  • plutoorbust Laddie (@plutoorbust) reported

    @DaveSfmg54 @ungullibleguy @FreedomMobile Customer*

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.

  • EarthToElize Elize (@EarthToElize) reported

    @FreedomMobile I got freedom over a week ago & haven’t been able to make or receive calls since. It’s not just inconvenient its unsafe. if theres an emergency I can’t call help. I’ve contacted customer service twice & after 5 business days i have no idea when it will be fixed.

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport my data is either really slow or not working at all. I'm currently in Mississauga. Is there an outage?

  • PATRIOTBUSINES1 PATRIOTBUSINESSFINDER (@PATRIOTBUSINES1) reported

    @FreedomMobile has the absolute worst customer service.

  • plutoorbust Laddie (@plutoorbust) reported

    @DaveSfmg54 @ungullibleguy @FreedomMobile Nope I agree with just Dave. Best provider I’ve been with. Their network needs a lot upgrades before I consider going back. But from costumer service and sorts they were great

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Dinga dinga dinga dinga my name is Bob how may I help you give me your sin number banchod lmao what the absolute hell is wrong with with people bro you guys hire foreign workers who screw the customer service up

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.

  • Drewmaq Drew McIntyre (@Drewmaq) reported

    @freedomsupport Done. please skip the apologies and just fix the issue. the live agent i was speaking to is now not responding.

Map Check Current Status