Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 55
Calgary, AB 9
Vancouver, BC 8
Edmonton, AB 6
Ottawa, ON 4
Brantford, ON 3
Brampton, ON 2
Winnipeg, MB 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Nepean, ON 2
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • amaabarwuah bossman. (@amaabarwuah) reported

    @freedommobile if another one of your customer service representatives hang up on me again yall bout to get a cussing of a lifetime.

  • MARCBELISLE1 Marc Belisle (@MARCBELISLE1) reported

    @FreedomMobile they send me final bill $754.00.. for they say is Tab balance.. I'm ok with that.. but I want a credit for terrible service for last 12 months and they refuse saying it's not their problem @OttawaCitizen @ottawasuncom

  • shae_brianna ShaeBriannaMusic (@shae_brianna) reported

    Is anybody else having issues with @FreedomMobile express pay/online/ in app paying their phone bill? Because this is the 3rd month and I’m just wondering why when I press “Continue” nothing happens…..super annoying. I don’t want to be on the phone for 10 minutes trying to pay

  • GourabB28976020 Gourab Basak (@GourabB28976020) reported

    @freedomsupport is it a 24/7 support, if she runs into trouble at midnight ?

  • HeavenlyInPink lol◟̽◞̽ (@HeavenlyInPink) reported

    @FreedomMobile I am BEYOND horrified by my experience today. I went to simply return a phone I was completely entitled to under Buyer’s Remorse, but the store manager was INCREDIBLY rude, and on top of that lied to us and customer service. He said my phone was not in sellable-

  • BureauRussell Fredward Bureau-Russell (@BureauRussell) reported

    @FreedomMobile When are you going to have support in Kirkland Lake Ontario

  • S0jewel Jewel (@S0jewel) reported

    @FreedomMobile If I pay for my service and you freeze my account anyways and now ur asking to pay again....because it hasn't gone through yet are urside. That doesn't make sense #worstserviceever

  • sylwan Sebastian Sylwan (@sylwan) reported

    @FreedomMobile your policies made it impossible to get your service no matter how hard I tried. 90 days cell history before I can get home internet?? I am moving my family to AB and I need both now, not 3mos later! (not to mention forcing the credit check on the service address)

  • AliamnerLoL Aliamner (@AliamnerLoL) reported

    @FreedomMobile I get better reception in a costco than I do at City ******* Hall. Your reception and speeds are laughable. Your prices are not worth it if you can't use it 80% the time. Warning to anyone interested, if you value reliability, good speeds, and signal, don't spend your money here

  • _tweeeet_ ◽️tweet◽️ (@_tweeeet_) reported

    @freedomsupport @bella1973jj I’m glad to hear that you are “excited“ about 5G. Presumably your service depends on partner networks which I must roam on. These partner networks would have 5G service, no? Why could we not use that 5G when signed up with you? It’s not a technical limitation.

  • MagaIdentity Michael (@MagaIdentity) reported

    @FreedomMobile Laughable. Only a small amount of data is available for use on the nationwide network for Freedom.

  • loolbox2 loolbox (@loolbox2) reported

    @alexa99 FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.

  • MARCBELISLE1 Marc Belisle (@MARCBELISLE1) reported

    @FreedomMobile has informed has informed me today; We don't have to provide quality service just cell phones and you better pay or else. Seriously?? I switched because unable to resolve issues since Summer 2020.. @OttawaCitizen @ottawasuncom part 1

  • erintalkstv Erin (@erintalkstv) reported

    @freedomsupport is cell service down?

  • AndrewAnth0ny &Rew (@AndrewAnth0ny) reported

    @freedomsupport Toronto SMS down. Can recieve, can't send. RCS and other data features unaffected, only SMS.

Map Check Current Status