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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 1
Kitchener, ON 1
Toronto, ON 26
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 7
Vancouver, BC 13
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Edmonton, AB 15
Kingston, ON 2
Scarborough, ON 4
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 2
London, ON 3
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Ottawa, ON 2
Trenton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • h91678
    Futuristic (@h91678) reported

    @freedomsupport I am with freedom mobile almost 2 years and i am counting these few days left to get the f out of freedom mobile ! GARBAGE ! i live in ottawa and half if time i have no data ! Usless 😡😡 DO NOT FALL FOR BIG DATA

  • Rootbrian_
    GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    I suspect the data outage is related to a ddos attack, and those are one heck of a cruel way to disrupt service. Whoever is behind it, likely got bribed. Compromised botnet is likely behind it. @freedomsupport

  • hamil48621483
    Jo Hamilton (@hamil48621483) reported

    @freedomsupport So everyone that deals with freedom they're not trying to get it back service because I had a customer service rep they won't even reimburse or compensate people that pay for data and I just lost a whole day's work and they said well that's not our problem that's yours

  • Rootbrian_
    GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @AwfulMcbad @FreedomMobile You don't know how many times I assumed without checking the balance before making a payment. :O I was $3 off a few months ago (forgot about an international call I made by accident, damn call forwarding, person was on vacation). Pay directly via freedom's website if urgent.

  • DelroyDyer89
    Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Victoria, British Columbia

    One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

  • UsmanJ00
    Usman javed (@UsmanJ00) reported

    @freedomsupport no data in stoney creek today, service was down last sunday too. Is it time to move on to a different company?

  • DaytonDavis
    Dayton Davis (@DaytonDavis) reported

    @freedomsupport hi just wondering if there is an outage your app is not working and the site for my account is also not working in Chrome

  • ZenHeathen
    ZenHeathen 🌻💙💛 (@ZenHeathen) reported

    @freedomsupport Looks like I'm back. Thanks anyway. Always good customer service with Freedom, I always recommend you on that metric.

  • DelroyDyer89
    Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from View Royal, British Columbia

    I keep getting messages about my nationwide data pass being drawn down, so I check to see what's up and I'm still on @FreedomMobile network. The whole point of getting that data is for when I'm up in the mountains, so why is it being used in the city?

  • jennings709
    Jonathan Jennings (@jennings709) reported

    @HashirHussain92 @freedomsupport Data also not working in Toronto - can we please get an update from @freedomsupport

  • FlipFlapp
    187 Proof (@FlipFlapp) reported

    @freedomsupport Why did you wait almost 5 hours to report an update? You could have probably avoided thousands of calls to your technical department.....I was in Scarborough and all the way to Hamilton and the service is down since 9am.

  • Zorak_Moltar
    Lol (@Zorak_Moltar) reported

    So done with @FreedomMobile. Worst coverage in Canada,by FAR. Literally can't WAIT to switch back to @TELUS.

  • Kellryth
    Kelryth 🇨🇦 (@Kellryth) reported

    @DOPEboyTHC @freedomsupport wow, my first outage in what 5 years I think. Or maybe I just keep missing it. I had more outages with bell mobile than I do with Freedom. I can't comment on any other mobile company.

  • dhwanil_dalvi
    Dhwanil dalvi (@dhwanil_dalvi) reported

    @FreedomMobile yo what’s up. Whats happening fix your network please I’m at work i gotta call my manager.

  • DOPEboyTHC
    DOPEboyTHC (@DOPEboyTHC) reported

    @freedomsupport Time to leave freedom mobile I guess. No way to run a business using freedom mobile as the carrier. No compensation or nothing. Absolutely horrible.

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