Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 56
Vancouver, BC 12
Calgary, AB 10
Etobicoke, ON 9
Edmonton, AB 7
Ottawa, ON 7
Scarborough, ON 7
Brampton, ON 6
Orangeville, ON 5
Mississauga, ON 5
Oshawa, ON 5
North Vancouver, BC 4
Burnaby, BC 3
Richmond, BC 3
Stratford, ON 3
Winnipeg, MB 3
Hamilton, ON 3
Spruce Grove, AB 3
Montréal, QC 3
London, ON 2
Trenton, ON 2
Surrey, BC 2
Barrie, ON 2
Ayr, ON 2
Regina Beach, SK 2
Orillia, ON 2
Duncan, BC 2
Borden-Carleton, PE 2
Uxbridge, ON 2
Kingsville, ON 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • alwaysgoesback help (@alwaysgoesback) reported

    to anyone, and Fido is charging me $65 for that horrible mistake. They can only waive $20 despite being a billion dollar company? Their policies are rigid and don’t allow for kindness. Hoping to find a new carrier now, @FreedomMobile what u up to 😭

  • Jemini___ 🃏 (@Jemini___) reported

    Praying for all the people on @FreedomMobile’s garbage network right now 🙏🏾🙏🏾🙏🏾

  • Janedoe67856020 Janedoe (@Janedoe67856020) reported

    @FreedomMobile trying to upgrade my phone online but every time I try, at the last step when the order is submitted it keeps giving me an error. Tried doing it through support too but the agent had the same problem

  • GoJuDragon82 Terry Austin (@GoJuDragon82) reported

    They offered no help as well and when I mentioned I am going to switch carriers based on this interaction alone they send me to another department who says they can offer me five dollars as compensation. Anyone know a better Carrier than Freedom? @FreedomMobile

  • soryitaontoast Soryita | TOAST (@soryitaontoast) reported

    @FreedomMobile is a joke. I moved to an area that doesn't have Freedom Network, I'm limited to Nationwide data, which is only 1GB on the plan I pay $65 for. I have to pay $30 for another 2GB of data. So I'm paying $95 for 3GB of data.

  • ninetteibanez ninetteibanez (@ninetteibanez) reported

    @freedomsupport I am sending you a DM and it keeps on failing. My settings are correct. I need to fix phone's screen damage ($39). Your service request keeps pushing for a replacement device ($129). We have the protection plan.

  • CharlesMicah Charles T (@CharlesMicah) reported

    @freedomsupport @meadoval4lyf I'm on the subway today too and finding the same thing! No Freedom service in any downtown Yonge stations or tunnels that normally have coverage.

  • Jemini___ 🃏 (@Jemini___) reported

    @freedomsupport I just called two of your customers and apparently “all circuits are down” 😭 never heard that one, and it didn’t happen when I called users of any other network. Pretending like your service is working while it’s not is crazy. Catastrophic network for sure.

  • Ciel2114 Ciel21 (@Ciel2114) reported

    @FreedomMobile Will your company retain the TTC wireless network access when Shaw sells Freedom Mobile or does Rogers get the TTC wireless network as part of the Freedom telecom sale?

  • _BrianMahoney Brian Mahoney @Brian_Mahoney@mas.to (@_BrianMahoney) reported

    @FidoSolutions What's to go over? I paid you $49.46 for four and a half years, no problem. Now it's $51.46 because Rogers bought Shaw. Hell, I'm not paying for that. @Videotron offers a much better plan for $50.00. 20 Gigs! @freedomsupport is up next.

  • ninetteibanez ninetteibanez (@ninetteibanez) reported

    @FreedomMobile I cannot send a message to your Freedom Mobile Care @freedom support

  • LorcanDuval carsoflondonontario (@LorcanDuval) reported

    @FreedomMobile When will LTE plus be available for all of Ontario? I'm in London Ontario, and I only get LTE+ in two areas, but it's as slow as 3G

  • hantar2022 Raj Joshi (@hantar2022) reported

    @FreedomMobile if all you do is make roaming fees reasonable I would switch to your service. $15/day is ridiculous - roaming in Canada with a phone from India is $1/day.

  • Andreza91889103 Andreza Almeida (@Andreza91889103) reported

    @freedomsupport Thanks for being so quick to answer because I just spent for the fifth time hours trying to fix an issue ! Everytime I need to beg to freedom to listen to my problem as a customer ! Should I go to the TV or other social medias to solve a simple charge on my phone

  • GoJuDragon82 Terry Austin (@GoJuDragon82) reported

    What a joke @FreedomMobile is, better part of 1 and a half hours asking why my Data was used up in 3 days, after never having used up my data since 2016. First encounter: about 5 minutes to go through the menu options to talk to someone who hung up 30 seconds into the

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