Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 79 |
| Toronto, ON | 61 |
| Vancouver, BC | 32 |
| Calgary, AB | 26 |
| Surrey, BC | 12 |
| Coquitlam, BC | 6 |
| Ottawa, ON | 4 |
| Victoria, BC | 4 |
| North York, ON | 3 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Woodbridge, ON | 1 |
| Brantford, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Otto Yiu
(@oyiu) reported
@FreedomMobile Hi Freedom Mobile, I activated a prepaid plan yesterday and I was assigned someone else's account through my SIM card yesterday. I escalated to a manager that refuses to treat this seriously. I would like a refund. My case ID is C-640-78173.
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Michael Jones 🏴🇨🇦🇪🇺💙
(@Michael38551821) reported
@StanWms @FreedomMobile @TheJUNOAwards I dunno, maybe getting pissed off about how many times a tweet appears in a timeline is not a hill I would choose to die on and if it's the least if your problems then count yourself lucky
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Chicagosportsfan
(@chicagosports88) reported
@FreedomMobile Unfortunately this doesn't make any difference to me since I live in Winnipeg and since Freedom mobile doesn't seem to give a damn about people in Winnipeg and bringing their services here so I had to re-sign with telus but hey it's your loss,
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#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@freedomsupport No I don’t need your help now
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Candyarse
(@CandyarseYEG) reported
@FreedomMobile @freedomsupport how come your website can’t tell me if I can go to a store for a certain phone? That’s some dark age crap.
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ChrisW
(@ChJWo) reported
I need to know @FreedomMobile, you published a page about 5G in 2020, the 5G spectrum auction got pushed to June 2021...now you won't be participating in the auction. How & when will Freedom Mobile offer 5G service??? And pls don't say Stay Tuned for updates. Let's get answers.
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Ash
(@AshCHopkins) reported
@FreedomMobile your website and app are terrible and wont load the page to show me available devices for upgrade or anything. What's going on?
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👁👁
(@ikigai91) reported
@FreedomMobile cancellation service department is more toxic than a zoo full of snakes 🐍.
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Astral Ego
(@Astral_Eggo) reported
Did you know that @FreedomMobile will not ship you a phone if you make a SINGLE late payment -- and by late I mean online banking doesn't work weekends -- even though you're recovering from heart surgery and immunocompromised during a pandemic? They're the best
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tony zed
(@ZedTheTiger) reported
@freedomsupport is texting system down? Cannot send texts. Getting error code 2.
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Haydunk
(@Haydunk1) reported
@TheJUNOAwards @FreedomMobile Bad Vs. Bad...
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Mike Bolger
(@MikeBolger8) reported
When your call to @freedomsupport gets cut while trying to figure out why your data keeps stopping. Classic @FreedomMobile service #shitservice #nodata
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Astral Ego
(@Astral_Eggo) reported
If you want a phone company that doesn't give a **** about the physical well-being of their customers, @FreedomMobile is the company for you. I've never been treated so poorly for so little in my life.
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x
(@markhxr1) reported
@FreedomMobile i have never seen a more ****** customer service than freedom. they promise you something and then back off their promises and promotions, ridiculous !!
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Astral Ego
(@Astral_Eggo) reported
Want a company whose managers aren't around to help but will call you at their leisure when they feel like it? Damn, @FreedomMobile would be perfect for that!
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