Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 44 |
| Vancouver, BC | 14 |
| Edmonton, AB | 13 |
| Calgary, AB | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 3 |
| Surrey, BC | 2 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Coquitlam, BC | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Niu D
(@Nowinter2022) reported
@freedomsupport Do we just dial the long distance number ? Anything we need from you guys before making the phone calls (codes,…) ? Thank you . I just wanna make sure there won’t be any issues with billing afterwards. Thanks
-
Jason
(@Jaysin75) reported
@freedomsupport Hello .. I can't seem to login in to my account...is there a problem on your end?
-
Carol
(@Carol18358107) reported
from
Kitchener, Ontario
@freedomsupport Freedom is all about the scam charging you to port your number. The service doesn’t even work 40 minutes out of the Guelph area.
-
Laura Slater
(@gamegirlie2007) reported
@FreedomMobile still having trouble with delayed text messages. Messages not sending and messages not being received until hours later. Not super ideal for a new iPhone. #help
-
Dr. abduqadir alhijazy
(@alhijay) reported
@freedomsupport 5 days more contact with customer service+twitter privet message: Dnot care from freedom!!!!! Just I need simply answer: Data Internet why it’s not working in Stratford Ontario?
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David Pyke
(@loftwyr) reported
@FreedomMobile That web page is broken
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Dr. abduqadir alhijazy
(@alhijay) reported
@freedomsupport Since yesterday, I have been communicating with Freedom (647..99776) team without result Just more questions from staff: in fact no any result!!? I moved to Stratford, Internet Data it’s not working! Can you help pls.? Thanks
-
Denis ➐
(@alpha17x) reported
@FreedomMobile are you guys having issues? I can't connect to account management and i bought some additional data maybe I used it up but I can barely connect and can't check
-
John
(@darkoarmy) reported
@TorontoStar @krushowy @FreedomMobile used to have this service. Can you confirm ?
-
Justin Chen
(@Jianyong) reported
@freedomsupport Called CS line twice today to discuss plan upgrade. Both times after taking to loyalty dept for just one minute, it hang up. So frustrated and next time I call), it will be about closing account and I wish they can actually close my account before hanging up!
-
Ambrose Li
(@little_potato) reported
@freedomsupport This is not the first time this has happened. Can you fix your accounting system? Thanks.
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👑KING 👑
(@King_Dera3) reported
@FreedomMobile @FreedomMobile I moved into a basement apartment and I'm struggling with cell singal I can't take a phone call inside the house and my partner who's using a different provider now has rezo issues. What can be done please?
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Ambrose Li
(@little_potato) reported
.@FreedomMobile Can you guys fix your accounting system? Don’t send people overdue notices unless they actually are overdue. I got an email at 06:41 PDT that my payment was received. Almost 4 HOURS later, at 10:00 PDT, I got an “overdue notice”. I checked my balance; it’s $0.
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BRDy
(@iambrdy) reported
@freedomsupport So, spending too much time texting back & forth and another 15 minutes on the phone to get ZERO resolution and another "our system is down right now" response is not good customer service. I've been a customer for 6 years & now I have to look at other services.
-
Shwa Keirstead
(@Shwabbles) reported
@freedomsupport Account login is dead on multiple devices, trying to add add one before an international flight and can’t do anything