Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Scarborough, ON 4
Calgary, AB 3
London, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Brantford, ON 2
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Jon49071940 Jon (@Jon49071940) reported

    @nathanyyc @freedomsupport Are you using the app? I have had issues with it in the past. I can logon via web browser firefox. Try mobile view first, but if you still have issue try "desktop" view, sometimes the multi factor authentication pop ups don't display correctly.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport I don't wanna just be a **** disturber, but like, seriously. What is this? I wanted to, and I often did recommend you, but I really can't do that any more. I'm not sure what drives the process at your company, but it's actually difficult to comprehend its execution.

  • whyte_wolfe TheBurningWolf (@whyte_wolfe) reported

    @FreedomMobile First of all, if someone pays a suspended phone line without your damn help, dont charge them. Second, ive seen better service back in 2007 inside underground parking lots. Third: when you get paid for A MONTHS SERVICE it is not legal to manipulate the service and you lie in T&C

  • mssthang1971 erica (@mssthang1971) reported

    @QueenCaoCao @FreedomMobile @TheJUNOAwards Because freedom sucks ***** that’s why. I’m trying to get my account infor so I can port out. Tired of there bullshit.

  • BabaJam79017596 Baba James (@BabaJam79017596) reported

    @FreedomMobile your network-provided time zone gives me MST without DST, I almost missed church for goodness sake!! Please use the right default time zone!

  • mamadou23254893 BIG M🐐 (@mamadou23254893) reported

    @FreedomMobile your stores are useless, because you go in there wanting help but they tell you to call customer service as if the individual in front of me doesn’t work for freedom already. You guys have been stealing from me but won’t take action for an investigation.

  • latinxnando Fernando (@latinxnando) reported

    @freedomsupport I’m so annoyed with you guys. After more than 8 years with terrible service, the only thing loyalty can offer me is 10 dollars off my plan. Great.... you guys are so cheap.

  • mamadou23254893 BIG M🐐 (@mamadou23254893) reported

    @FreedomMobile you guys are already the worst phone company in Canada but now you guys wanna act like your slick and ignore a simple request of wanting to talk to a supervisor manager. Your customer service is a joke, they don’t know what there doing. 🤬

  • mssthang1971 erica (@mssthang1971) reported

    @FreedomMobile so glad I ported my number to @bellcanada freedom sucks. I’m also getting ready to port out 10 more lines to anyone but you guys.

  • iLive_2_Eat iLive2Eat (@iLive_2_Eat) reported

    Need some feedback on @FreedomMobile coverage in #BC - looking to port over my 3 lines from @TELUS. Any current or former customer testimonials? #cellular

  • radarsun Andrew (@radarsun) reported

    @CRTCeng it's not in the publics interest to let one of the big 3 @rogers buy Shaw. The customer loses on this. @FreedomMobile will be dissolved or jacked up. (I hope not) but doubt it. Letting this pass removed competition. Sad day

  • david71013817 david (@david71013817) reported

    @FreedomMobile @TheJUNOAwards I have a technical issue with my phone

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Okay, so in other words, you *can't* help with the problem I described. It's not available online. It's out of stock. Christ, I'd forgotten I had to deal with getting a tab phone on my brother's line, just after my own experience. *******. I hoped I'd be spared a little while.

  • mgh0T8 Mike (@mgh0T8) reported

    @freedomsupport Hi there, I'm looking at possibly switching to your service and bringing two devices with me. Do you still support a Samsung Galaxy S7 and an iPhone 8 for BYOD?

  • TheAcuGuy theacuguy (@TheAcuGuy) reported

    @freedomsupport sent you a DM regarding an issue I've had since February 26th where I cannot send or receive mms messages (picture or group text). I applied the fix suggested by the support person without success, and messaged back to say that. Now, no response from you.

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