Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 18 |
| Calgary, AB | 7 |
| Edmonton, AB | 6 |
| Vancouver, BC | 6 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| London, ON | 2 |
| North York, ON | 2 |
| Agassiz, BC | 2 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Surrey, BC | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| Oakville, ON | 1 |
| Coquitlam, BC | 1 |
| New Westminster, BC | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Smarz
(@SueSmarz) reported
@FreedomMobile I did not get a response about you plan to fix this issue and how you will compensate by providing two different phones at the same cost per month
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Slonyatko
(@Slonyatko2) reported
@FreedomMobile **** network, poor coverage.
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Student
(@KarTof_6975) reported
Dear @uoft #international_students from a personal experience, I recommend buying your mobile plans from @FreedomMobile instead of @Bell , their customer service is way better, plans are great, autopay is on credit not debit, which is safer!
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Ashu Raina
(@AshutoshRaina18) reported
@FreedomMobile Worst operator in Canada. No networks at all
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Lily
(@Lily08901017) reported
@FreedomMobile Why don't you say this us ONLY for new acct. If you are already a customer, get nothing.
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ItsyBitsyBetsyBoo
(@Boujie88) reported
@FreedomMobile Yeah. Hard pass. Worst ever.
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Postman Yan
(@Santosspicystuf) reported
@FreedomMobile Thank god for my price not rising. That will help stomach your "customer service" and tech support. Been with you 72 hours and I'm horrified. I'm not sticking around past my 14 day grace period. Thanks for nothing
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Within Reason
(@unlimitednrg) reported
@FreedomMobile I thought we were supposed to have mobile service inside the Toronto subway system moving forward with Rogers taking on the responsibility of supplying it
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ItsyBitsyBetsyBoo
(@Boujie88) reported
@FreedomMobile Freedom Mobile was the absolute WORST! Dropped calls, terrible connections. Don’t do it. After 3 months, I went back to Koodo.
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Joe Trooper
(@JoeyTop) reported
@FreedomMobile Freedom Mobile is possibly the worst service provider in Canada! I can't even make a call in my own apartment half the time, it doesn't connect or the call is dropped because the other side can't hear me. Also, the mobile data is equally as bad. Your system is WEAK!
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Brett Green Capital Corporation
(@BrettCapital) reported
@Fidomobile I’ve been a Fido customer for 28 years, likely one of the longest, yet I’m thinking of leaving because you won’t offer a plan which includes US data and calling similar to @FreedomMobile talk me out of leaving Fido?
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Gopnik
(@Whom_John_Galt) reported
@FreedomMobile Remember when it was unlimited? That was your selling point for your **** coverage.
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jerry henderson
(@jerryhende22129) reported
@FreedomMobile The roaming sounds like it would be good , if I actually had any plans to go traveling . But I'm poor and it's kind of hard to win the lottery if you don't play it .
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Dollars to Donuts
(@goaldigger77) reported
@FreedomMobile U don't think I called Freedom Mobile and went in stores personally to get this resolved? You all lied and said you couldn't help and claimed you didn't know what the return shipping label # was. Nah - I'm saving anyone I can from this fraud.
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jj lad
(@jjlad943674) reported
@FreedomMobile @donnymangos Ya, been down that road... no help!
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