Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Scarborough, ON 4
Ottawa, ON 4
Calgary, AB 3
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Abbotsford, BC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • maamejo YT: Spoonfulofjo (@maamejo) reported

    @kingjgotitt @FreedomMobile No but I have the same problem 🙃

  • MAAWLAW Mark Warner (@MAAWLAW) reported

    “We are (and have always been) prepared to acquire @ShawInfo and to continue to offer bundled services to its 450,000 customers’… #Globalive is the only prospective buyer of @FreedomMobile prepared to acquire those ‘increasingly valuable’ customer contracts.”🤔 #competition

  • rosegoldthakur sahilthakur.eth (@rosegoldthakur) reported

    Just got charged a hefty amount by @FreedomMobile for using my phone within Ontario when I already have a province wide calling included in my plan. Spoke to them on the phone who couldn’t even tell a difference between data and calling. Horrible service in every way! #scammers

  • TerribleTongue jer (@TerribleTongue) reported

    @freedomsupport Is a joke no customer service 👎👎👎

  • kingjgotitt 4 (@kingjgotitt) reported

    @Husssrr @FreedomMobile I’m gonna leave them still I should be paying Fido that or even Rogers plus the service sucks

  • formula_21 Andrew (@formula_21) reported

    @freedomsupport I kept getting 503 errors saying it was unavailable but literally right after I sent this it worked on a refresh lol, but thanks.

  • kelly_lanktree Kelly Lanktree (@kelly_lanktree) reported

    @freedomsupport I can receive them, but none of the messages I’m sending via sms are going through to recipients on various different networks. Tried restarting and manually selecting the network, neither has worked.

  • MargaretOW Margaret Westaway, MEd (@MargaretOW) reported

    @freedomsupport payment services not working?

  • kingjgotitt 4 (@kingjgotitt) reported

    I pay 127 dollars to talk to no one a month freedom sucks @FreedomMobile

  • batraanmol4293 Anmol Batra (@batraanmol4293) reported

    @FreedomMobile Never ever trust these guys. Charge you for not providing the services. Worst customer care. @CCTS_CPRST Please help

  • RN_winging_it winging it (@RN_winging_it) reported

    @freedomsupport I will when I have time. But been down this road before and the "fix" seems to make zero difference. Had a near emergency the other weekend out of town and despite having a signal on "Away" data did not work at all. Luckily a friend was there as well.

  • notmanishgandhi ㅤgandhi (@notmanishgandhi) reported

    @freedomsupport Customer service of freedom is VERY bad. I called 3 months ago to put my phone on vacation mode they didnt do it. I paid 2 months for no service, when i called i was assured my bill will get from 45 to 40$ for the next 4 months HOWEVER now im getting 50$/month

  • notmanishgandhi ㅤgandhi (@notmanishgandhi) reported

    @freedomsupport Seriously whats wrong with you guys? Mismanagement at its peak. Freedom store doesnt help, customer care disconnects the call and now agent at twitter is also acting inhumane.

  • notmanishgandhi ㅤgandhi (@notmanishgandhi) reported

    @freedomsupport Customer service of Freedom truly sucks. Call is connected smoothly but when the representative hear about the problem. Surprise, the call gets disconnected. Happened to me 2 times JUST TODAY.

  • dsmithhayes DSH (@dsmithhayes) reported

    @StewKlazinga @FreedomMobile trust me there are some techs freaking ******** out right now trying to resolve this

Map Check Current Status