Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 22 |
| Edmonton, AB | 7 |
| Calgary, AB | 7 |
| Vancouver, BC | 5 |
| Surrey, BC | 3 |
| London, ON | 3 |
| Ottawa, ON | 3 |
| Brantford, ON | 3 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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maritza blasquez
(@maritzablasquez) reported
@FreedomMobile it’s the worst cell phone provider, Im travelling &payed for a plan I can’t use and on top of that I’m being charged more on my next billing cycle DONT BE FULL BY THIS COMPANY CHEAP Plans,btw I just talked to CS,the guy said he doesn’t understand what is my problem
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Marco Joshua Braam
(@MarcoJBraam) reported
Gotta love when @FreedomMobile sells you a roaming plan that doesn't work, won't refund your money for it, and chews up your vacation time by paying it's service agents to argue the point. "Freedom from Reliability."
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Kwame
(@A24452601) reported
@freedomsupport @andrealori Mine too I hate this network
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Andie and 😇 Gunner 🌈
(@andrealori) reported
@freedomsupport why is phone not connecting to a network
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Sandra
(@Sandra493929) reported
@freedomsupport What is going on? My service is down again.
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Saint Chirp
(@SaintChirp) reported
@FreedomMobile What's up with your (non) service...AGAIN!?
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Ginger
(@Gingiraf) reported
@Inferno593 @FreedomMobile Don’t be fooled. Freedom is absolutely awful, go with Bell or something. Their service is actually reliable
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Julia Pak - proud 🇨🇦Canadian🇨🇦 🍁Toronto, ON🍁
(@julzpak) reported
@freedomsupport is it currently down? #freedom
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Kwame
(@A24452601) reported
@freedomsupport why is your network down AGAIN? When will it be up and running? I've tried all your troubleshooting techniques
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halla 🤎
(@hallacoast) reported
@FreedomMobile one of your reps said he was gonna terminate the call on me yesterday. How do I do a feedback survey and report this?
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Haarishkumar Dekshinamoorthy
(@Hrd2995) reported
@FreedomMobile You guys never charge customer as per on the Agreement. Always charge for more than we spoke.
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Andie and 😇 Gunner 🌈
(@andrealori) reported
@A24452601 @freedomsupport I usually have no issues it appears to be a sim card issue foe me
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Saint Chirp
(@SaintChirp) reported
@freedomsupport Yesterday, there was a service disruption for several hours. Today, it's happening again. What's the problem this time? 😡
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𝔴𝔞𝔯𝔯𝔢𝔫 🎃
(@warrenisweird) reported
from
Ottawa, Ontario
@FreedomMobile, I'm supposed to be on call for work tonight but yet, there seems to be a network issue and I can't call out or answer calls — any idea what's going on or if it'll be back sooner than later?
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layne.french
(@lfrenchurban) reported
@freedomsupport hey on the road in Kelowna. My phone only works on wifi and says emergency calls only. Wife's is also acting up. Is there a network outage?
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