Freedom Mobile Outage Map

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • xan (@fnkengne) reported

    @FreedomMobile I paid my overdue balance but I still got no service What gives

  • Austin Gray (@AustInJGray01) reported

    @freedomsupport Didn't mean to come off as an sarcastic* Just saying ur prices aren't your problem.

  • Austin Gray (@AustInJGray01) reported

    @FreedomMobile Buy more towers and your service might be worth it,...Ask Shaw to foot the bill. Or if they were smart they would let you use there public wifi network as a virtual cellular network but what do I know...

  • 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport I'd imagine it's both ways. On the drop down menu on the phone where it says calls will be made over WiFi, that tab says unable to connect.

  • 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport No, it's sporadic. It says unable to connect, contact customer care. Reseting the phone generally works, but only for a few hours, then it disconnects.

  • Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

  • 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport my WiFi calling keeps disconnecting. It's been like that for the past two days. Any help would be appreciated. Thanks

  • Eid Ligata (@1D4N) reported

    @freedomsupport need help regarding sister in-law wifi calling registration, and getting just runaround from call Centre.

  • Stephy (@stepstephstephy) reported

    @FreedomMobile site is broken is no one has fixed it in over a year. Instead im running around in circles asking these ppl to let me in on my own account.

  • Michael Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦 (@Welsh_Canadian) reported

    @trevor_land @FreedomMobile You have been told there is a process to deal with this issue but you refuse to partake in it as you don't think that the CSRs are important enough. Just go through the steps they ask you to and some sort of resolution will be reached.

  • Dr. Bianca (@DrBianca84) reported

    @freedomsupport No Reason to Celebrate🎉 #Ontario #Onpoli #FreedomMobile #FreedomSupport Very Poor Reception Always At: Martingrove Road & Hwy 27 Teston Road & Pine Valley, Hwy407 & Hwy410🌍 FreedomYouHaveBeenToldTooMany Times🤔 #CP24

  • Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport I am saddened to discover that my six month contract is a 2yr contract. 😔 Keep investing in infrastructure to get to 24/7 service; I'm truly sorry to have to seek a second contact elsewhere (one I'll ask a man to simply shut up and stand there while I read it this time around).

  • Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport It's not a financial problem, I just paid my three hundred and the phone does work – services aren't as solid as Telus but the data plan is, to be fair, in the oligarchical monopoly Canada's telecom industry, exceedingly expensive, but qualitatively adequate.

  • Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport I should like to upgrade my service in Canada but I looked at the papers from the night I got this device. I had intended to buy something cheap for a minor, and a proper handset for myself but your clerkette whisked us out so fast I ended up with only one phone, and was told …

  • Dan Almond (@DanAlmondDan) reported

    @rxan_d @FreedomMobile But your coverage still sucks so there's that!

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