Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 43
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Surrey, BC 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • supersnuka JR (@supersnuka) reported

    @freedomsupport Escalate all you want. It’s very very stupid to be telling people to go in store when they really do not have to. You have the ability to ship phones but hey let’s just do everything we can to prolong the pandemic.

  • Susan_Pare Sue Paré, ADS (@Susan_Pare) reported

    @shawcable says it’s committed to #a11y but affiliated @FreedomMobile gives out inaccessible pdf billing. Lots of #accessibility help available. #FAIL

  • UntilTheNextTee Alexander Toth - untilthenexttee.blog (@UntilTheNextTee) reported

    We've been a loyal @FreedomMobile customer for 6 years. We carried over from Public Mobile and Wind respectively, before that (re-brand). The time has come to drop them and go with someone else. Likely @Bell The taste left in my mouth is so bitter and has been since Wed.

  • ripunchhabra Ripun Chhabra (@ripunchhabra) reported

    @freedomsupport @FreedomMobile SO DISSAPOINTED &FRUSTRATED with customer service I am receiving right now. Been 3 hours I have been talking to an agent and instead of helping, somehow he managed to mess it up. My sim card is not registered anymore. #HELP

  • mikecla15054097 mike clarke (@mikecla15054097) reported from Ajax, Ontario

    @FreedomMobile do you have outages right now? My mobile network and cellular services cut out at about 6:30 AM and I haven't been able to reconnect.

  • ripunchhabra Ripun Chhabra (@ripunchhabra) reported

    @freedomsupport I need you to FIX this! It has caused me a lot of mental stress. I am without a phone. I cannot reach anyone.

  • efeidugie Efe Idugie (@efeidugie) reported

    @FreedomMobile your customer service called my number while I was still talking he hung up the line, he sounded so rude and arrogant how that is customer service is beyond me, I have been a customer for over 10years, someone has to listen to that conversation

  • voteshawn201998 voting Shawn (@voteshawn201998) reported

    @TheJUNOAwards @ShawnMendes @FreedomMobile Whoever said money can't solve your problems #JFCShawnMendes

  • petercharnish Peter Charnish (@petercharnish) reported

    @freedomsupport I just directed message support i wonder how long it will be before i hear back

  • IRaiseUFacts Think B4U Tweet (@IRaiseUFacts) reported

    @FreedomMobile Your coverage is terrible and you should feel terrible. 👎

  • AlanaBaltzer Alana Baltzer (@AlanaBaltzer) reported

    @FreedomMobile i would like to know why my end of month payment thru the app wasn’t “processed” yet came out of my bank acct. all month I’ve been topping up data through the app without any issue w pymt. It is a pandemic I would prefer to not have to go in store to pay.

  • SushaniF Sushi (@SushaniF) reported

    @TheJUNOAwards @justinbieber @FreedomMobile Unstable I vote for #JFCJustinBieber

  • A_Tasty_Quiche Slippery Richard, a Slick Rick cover band (@A_Tasty_Quiche) reported

    @FreedomMobile Hey freedom! I'm getting like 10+ spam calls a day rn on your network, is there anyway I can have the call routing on your end block specific area codes for me?

  • derek_sojek Derek Sojek (@derek_sojek) reported

    @freedomsupport 2 weeks ago I switched from Telus to Freedom, but the past week or so network has been dreadful, like switching from high speed to dial up. Many dead areas around the GTA. Have there been any problems, or this is as good as it gets? Thanks

  • phillipblancher Phillip Blancher (@phillipblancher) reported

    In the never-ending fun saga of me and cell phone providers, I have now flushed @FreedomMobile because their network and roaming sucks. That lasted less than 10 days.

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