1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Freedom Mobile
  6. ❯
  7. Outage Map
Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More
Check Current Status

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Vancouver, BC 4
London, ON 1
Oakville, ON 1
Trois-Rivières, QC 1
Edmonton, AB 2
Toronto, ON 3
Mississauga, ON 2
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • thiscollective
    This Is a Collective (@thiscollective) reported

    . @FreedomMobile - your TV app update has failed. I would at the least expect the company to email users to say - 'its broken'. So essentially I am paying for a service that I can't use until you fix it.

  • RyanNW23
    Ryan Wilson (@RyanNW23) reported

    @FreedomMobile wr have had an issue with how leaving your team was handled by the location we dealt with. We advised them our plans all along and they advised us the proper steps to take. Now they are charging us. #CustomerComplaint #customerservicefail

  • HeyimSpike
    Spike (@HeyimSpike) reported

    @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

  • ticibarral
    Ticiana Barral (@ticibarral) reported

    DO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!

  • baddiesbngbravo
    baddiesbingebravo (@baddiesbngbravo) reported

    @FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service

  • DynaMole_27
    Dyna-Mole (@DynaMole_27) reported

    @FreedomMobile If you have freedom mobile your connection will be so poor that you can’t even watch the game! After the game your connection will be so poor that you can’t talk to your family about the game

  • Lily08901017
    Lily (@Lily08901017) reported

    @FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards

  • garry568
    gbreezie (@garry568) reported

    @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

  • trafficcntrlchd
    traffic controller (@trafficcntrlchd) reported

    @FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile

  • derek8128
    Derek Smith (@derek8128) reported

    Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService

  • testezlaf
    Testezlaf (@testezlaf) reported

    @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

  • MacVisionz
    Mac ✭ (@MacVisionz) reported

    @FreedomMobile can you guys fix my cell phone service in downtown Toronto? I shouldn’t be getting better service in rural areas.

  • pcguy8088
    Greg (@pcguy8088) reported

    @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

  • jbn_jack
    Jack (@jbn_jack) reported

    @FreedomMobile Wow , my wife cannot even receive phone calls and all Freedom will do is a $10 month discount . Works perfect in Edmonton , but #Camrose it sucks . More Customers , lack of infrastructure = terrible service #FreedomMobile

  • Hambonevstech
    🐍 (@Hambonevstech) reported

    @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

Check Current Status