Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 85 |
| Toronto, ON | 43 |
| Vancouver, BC | 36 |
| Calgary, AB | 18 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Scarborough, ON | 4 |
| Burnaby, BC | 3 |
| Red Deer, AB | 3 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Ottawa, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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William Siever | BLM
(@wsiever) reported
@FreedomMobile That is a flat out “NO”. Reading is Reading that is how you learn your vocabulary. Listening to podcasts is just for pure entertainment only and does not involve reading of any kind. Any person who says otherwise is an idiot.
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a s
(@_girlvsbrunch) reported
@freedomsupport hey freedom, my phone has had no network function for two days, I can’t receive calls or use my data unless connected to wifi. What’s up with that??
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Luccas🇨🇦
(@GorLuccas) reported
@SandraRoveran @FreedomMobile I'm having the same problem! I've been trying for the past 3 days to port my number to Rogers and nothing. I get the same answer from them everytime that I try to talk to an agent. Rogers is saying that Freedom is denying their request to port the number.FREEDOM NOT WORTH IT!!!!
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IamBluez
(@iambluezz) reported
After 12+ hours with @FreedomMobile trying to rectify issues with the same 5 troubleshooting techs and over 15 reps I asked them to simply refund me this months payment and I will go to THEIR OWN store and buy another sim. I even went further and said just give me a new 1. #nope
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Catherine
(@CathVsIKEA) reported
@freedomsupport I seem to keep reaching the same customer service team who cannot resolve my issue
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Ripun Chhabra
(@ripunchhabra) reported
@freedomsupport I need you to FIX this! It has caused me a lot of mental stress. I am without a phone. I cannot reach anyone.
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Nancy
(@NancySamuel68) reported
@FreedomMobile another bad experience today from your customer service. You guys will never change. Worst customer service
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Crystal Toth
(@crystal4UTNT) reported
@FreedomMobile I HAD 3 PAYMENTS COME OUT OF MY ACCOUNT AND YOU GUYS STILL HAVE NOT TOPPED UP THERE IS NOW $150 TAKEN OUT OF MY ACCOUNT WITH NO SERVICE
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Yashwant Midha
(@MidhaYashwant) reported
@FreedomMobile Hi i upgraded my device yesterday at 11:20 hrs and called customer service at 11:45 hrs to cancel my order as I didn’t check my address was old one. So till now i called around 8 times and not a single customer service associate has given me same answer. 4372174297
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Mike Magwood
(@maggs49) reported
@FreedomMobile Wouldn’t know. Your service doesn’t work in Niagara on the Lake Ontario
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Ripun Chhabra
(@ripunchhabra) reported
@freedomsupport @FreedomMobile SO DISSAPOINTED &FRUSTRATED with customer service I am receiving right now. Been 3 hours I have been talking to an agent and instead of helping, somehow he managed to mess it up. My sim card is not registered anymore. #HELP
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Sandra Roveran
(@SandraRoveran) reported
@FreedomMobile By far the worst company I have ever has to deal with. They can't even do a simple number porting. The service works when it wants to, that is my reason for changing carriers. PLEASE DO NOT SIGN UP WITH THIS COMPANY IT IS NOT WORTH IT!!!!!!!!!!!
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IamBluez
(@iambluezz) reported
@FreedomMobile do you think it's fair having a customer in distress who ALREADY paid for a service and water over 14 hours in 2 days not to be compensated or even treated with a humane level of respect? @6ixbuzztv @CBCNews contact me for full story
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Ty
(@TyTyndale) reported
@freedomsupport why is your coustoner service rep asking for my full address just cause my phone can't send texts?????
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ryleigh 💛
(@ryinator11) reported
@FreedomMobile your company is garbage. It’s a pandemic, I’m 20 and need to pay my rent over my abusive ex boyfriends bill. Thank you 🖕🏻
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