Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 37
Edmonton, AB 14
Vancouver, BC 12
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1
Beamsville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • arshad14 Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • inevergoeasy The Shovel 🏴‍☠️🇨🇦 (@inevergoeasy) reported

    @FreedomMobile I've been a customer for a few years.. I've recently been considering moving to a different carrier...

  • imarkstr MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

  • katlikethief kat (@katlikethief) reported from Toronto, Ontario

    @freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...

  • RenaKunisaki Rena (@RenaKunisaki) reported

    @freedomsupport so I should change my phone number every time these scammers randomly choose mine to spoof? That's a lot of expense and hassle to not-fix something that you guys should be preventing.

  • KingDRC DRC Newell (@KingDRC) reported

    Joining @FreedomMobile cost me my FREEDOM want to go back to @RogersMobileCa but Freedom stole my ROGERS SIM!!! Also don’t. Wanna pay activation fee for my mistake? @RogersMobileCa plz help!!!

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile I called to cancel the line on Oct 29th and still getting invoiced for service. Was told that it wasn't actually canceled on your end, and I still need to pay for a line that doesn't exist. Are you a joke?

  • Aniime_cutiie sweeT (@Aniime_cutiie) reported

    @FreedomMobile has the worst customer service , I really need to leave !🤮

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @FreedomMobile well that was a lie; Rogers did not cancel my contract with you when I switched and now you expect me to pay for another month?

  • CrisVerdonik Cris (@CrisVerdonik) reported

    @FreedomMobile How? None of the stores have it, the website seems down and when one does get through the phone is not available online. Can it be had over the phone with the head office?

  • ONeizy O'Neill Adam (@ONeizy) reported

    @FreedomMobile what’s the deal with not allowing existing customers to switch to better plans that are only for new activations? Where’s the customer retention in that logic?

  • clusterplucking Clusterplucking (@clusterplucking) reported

    .@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?

  • WattersKellen kellen Watters (@WattersKellen) reported

    @FreedomMobile is the absolute worst phone company on the face of the earth. Not only did they not apply a promotion to our account that was the only reason we signed in the first place, we call them and tell them to apply it and refund us for it. But they don’t refund it.

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile 1.5 hrs to cancel the line, for a second time. are you serious?? you guys are the worst!

  • brennenkovic Brennen (@brennenkovic) reported

    @freedomsupport your credit check system is completely broken. Tried to become a customer and was denied. I have good credit and pay all bill on time. I have read people with 800 credit score being denied. Maybe its a blessing I wasn't able to sign up with you @FreedomMobile

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