Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 20 |
| Edmonton, AB | 7 |
| Calgary, AB | 7 |
| Vancouver, BC | 5 |
| Ottawa, ON | 4 |
| Surrey, BC | 3 |
| London, ON | 3 |
| Brantford, ON | 3 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Teresa Lu
(@teresa_lu) reported
Dear @FreedomMobile: how is it possible that you have LOST my phone number while porting it from another carrier? Your customer service agents are completely useless.
-
Bhavya Arora
(@Arora_Bhavya20) reported
What a Terrible Customer Service!! Just wondering that how a company's Employees can be this Untrained and Unprofessional , that they are Misleading there Customers and Providing False Information. @FreedomMobile. What a Shame !!!!
-
jason napier
(@napoli7676) reported
@freedomsupport You got fat off people with cheap cellphone plans and then you just Jack the price with the horrible service
-
.
(@Jvrvle) reported
@FreedomMobile dawg it won’t let me pay my **** I’m gonna switch on BD
-
Big_Smack66
(@BigCanadianMark) reported
Apparently @FreedomMobile outsources their customer service to a company in Egypt now. That was hands down some of the worst customer service.
-
Dixita Bhavsar
(@BhavsarDixita) reported
@freedomsupport We've a problem with the service.Over more then 7 calls we paid $327.27, $122.79 × 3. No one know where that money is.Plan which was offered by retention department has changed as well.What 1st person offered and what last person is comfirming are totally different things.
-
Bob Marlow
(@BobMarlow3) reported
@freedomsupport So far I have talked to 3 people. Only the third one was helpful. I think she has given me a pin that might access the account. To update a date on a visa would not seem to be a problem. But it is bloody annoying dealing with freedom mobile.
-
Mike Bolger
(@MikeBolger8) reported
@freedomsupport Soon as i can im switching. Too many years of horrible service. 0 data service on 4g. Gotta go airplane mode to reconnect to the towers. Because god help you if you're not on LTE
-
jason napier
(@napoli7676) reported
@freedomsupport Just a friendly reminder your service sucks so bad I've never seen worse I can't even pay my cell phone bill Because you want to send me a verification code But it's not going to my email worst cellphone service I've ever had
-
Alexander Bakus
(@alexbakus) reported
@freedomsupport Hey team. No service, no bars. K2M area. Not sure if you're tracking outages?
-
Maya Glavin
(@issamayaglavin) reported
@FreedomMobile how do you **** up a payment for a valued customer what is this?
-
Mike Bolger
(@MikeBolger8) reported
@freedomsupport So im paying 9$ a month for device protection, where the people im paying can pass the buck to someone else, and not do the service theyre being paid to do. Fantastic.
-
st
(@stalwar) reported
@freedomsupport how can I get visual voicemail on an annual prepaid plan? Your voicemail system is so slow...
-
Ariel Grumberg
(@arielmg47) reported
@freedomsupport 3 consecutive months of 1 hr. + on phone w/ cust. serv. with multiple hang ups. Escalation granted last mth, 2 levels, apologies, discounts. On +1.5 hr. today 4 hang ups U ARE UNABLE TO PROCESS AN @AmexCanada payment. CONTACT FROM. SR. EXEC. @ FREEDOM PLEASE.
-
Awesome Mech Pilot
(@Canadia14927) reported
Update, tried someone else's phone number and got the verification code right away. Problem is on >Freedom's end @FreedomMobile
Check Current Status