Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Toronto, ON | 26 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Vancouver, BC | 13 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Edmonton, AB | 15 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 2 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Bernard Sullivan (@bernardsull) reported@FreedomMobile That's it. I've had enough. I've been a Freedom Mobile customer for 10 years now, and this is the last straw. I can't have my phone plan being run by a company that thinks that astrology is real. I'll be taking my business to a real company like @Rogers
-
PWARF (@Chaosden666) reported@freedomsupport According to the app it looks like she may have maxed out her data. But I thought she gets unlimited data just at a slower speed when she tops out could that be the problem
-
Who Dis (@WhoHak) reported@freedomsupport Z.Z, direct message for what ?! I already called and speak to them. THIS IS SOLELY FOR PUBLIC AWARENESS. FURTHERMORE , the help that the customers need is for y’all to stop being frauds and keep on your offers. Have a pleasant evening Z.Z
-
➐ kantaro (@RasKanji) reported@freedomsupport Well no, you get the tablet for $270 in service fees. It's a dubious promo but wtv.
-
Michanta (@Cookiez0Monster) reported@FreedomMobile fix your stupid data service in South calgary! it sucks ***
-
Carole Ann (@Elorac911) reported@freedomsupport I repeat.. you are inconveniencing a mother and a son. So unacceptable. Customer service has been failing for years. Zero improvement!!
-
Craig (@Craig69440669) reported@freedomsupport I would love to call. However, the sim card is not working! Also, I want help, not an excuse why your customer service agent cannot deliver customer service. If there are too many customers contacting them, hire more people.
-
𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reported@freedomsupport why exactly is it that my data doesn’t renew on the payment day, but the credits go down? why can i only buy a one time pass if i “have enough funds” meaning i can only purchase 1gb $15 of data if i add another $10 top up when you could just renew the data i’ve already paid for?
-
Krazy Kanuk (@kanuk_krazy) reported@freedomsupport Are you kidding me? How am I supposed to call customer service back if I'm in the area where I keep loosing signal? Do you not see the issue with what customer support is asking me? 3 years I been with freedom and you guys have done nothing to offer anything for all my problems.
-
𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reportedseriously though @FreedomMobile can you explain to me why my data still won’t renew even after i’ve topped up my account? by the time it does actually renew i’ll need to top it up again because in 3 days the amount in my account has gone down? this is insane
-
Nicole (@Nicole013) reported@FreedomMobile @freedomsupport I'm upgrading one of the phones on my account. I've been a customer for years. why can't I get the same deals as new customers?
-
Who Dis (@WhoHak) reported@freedomsupport Y’all are still frauds!!!! We had to behave like hooligans over the damn phone for y’all to process that offer y’all promised. Next time the police and credit card fraud department will be on the call with us.
-
Victor Krisel (@KriselVictor) reported@AnthonyLacavera @FreedomMobile @WINDmobile Wind was great value over the other players. Yeah, there were some problems with dead zones but as the infrastructure was built up these were less of an issue. Was sorry to see the company acquired by Shaw. Hope your bid to reacquire is successful.
-
Krazy Kanuk (@kanuk_krazy) reported@FreedomMobile so your supervisor solution to me loosing signal in my city was for me to drive back to the spot where I lost reception and call him back.... do you see what's wrong with this solution?? I have called multiple times about my service issues to get the runaround.
-
Red (@RedRebornM) reported@FreedomMobile That's it. I've had enough. I've been a Freedom Mobile customer for 10 years now, and this is the last straw. I can't have my phone plan being run by a company that thinks that astrology is real. I'll be taking my business to a real company like @Rogers
Check Current Status