Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 45
Vancouver, BC 14
Edmonton, AB 13
Calgary, AB 5
Mississauga, ON 4
Scarborough, ON 4
Victoria, BC 3
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
North York, ON 2
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ToanQuyTran Chức Năng (@ToanQuyTran) reported

    @freedomsupport Hello, I've just had a very frustrating experience with a CX Care agent in one of your call centres, perhaps located in The Philippine, going around in circles about my specific billing inquiry. Can I get some Canadian on-site help please?

  • MargaretOW Margaret Westaway, MEd (@MargaretOW) reported

    @freedomsupport any known issues in Surrey BC? I have no service at all. Not even National. Highly unusual to not have any signal at all

  • HeartofDanielle Daniella Carmen 💡🌎 (@HeartofDanielle) reported

    @freedomsupport It is particular disconcerting when no monies are owed and I have not been a customer for over one and a half years. Shame on you! Your business practices leave a lot to be desired.

  • BrownGuyMadeIT BrownGuy 🎥 (@BrownGuyMadeIT) reported

    @freedomsupport I haven’t had service with you in 4 years, the consistent down time cost me more money than it was worth business wise..

  • TransitYEG Transit Edmonton (@TransitYEG) reported

    @FreedomMobile Haha funny joke. Show us the real deals! Oh wait that’s Freedom always making jokes about Freedom mobility deals. $45 on 4G networks with crap service and no phone included what a joke. At this day an age mobility is a right!

  • yerman4 Oli (@yerman4) reported

    @FreedomMobile amazing how a store of yours says they will waive the connection fee ( I have been a customer for many years) in order for me to upgrade my contract only for this to be a complete and utter lie. The money isn’t the issue, it’s the fact your stores lied to me.

  • TheRealMrMic Mr. Mic (@TheRealMrMic) reported

    @freedomsupport Was hoping y’all could assist with An issue im having… For some reason I keep getting send to 3G network when instead of lTE when using Certain apps and making calls

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @FreedomMobile Wait…I’m paying 45 for 7gb…wtf.

  • zappy24 David (@zappy24) reported

    @freedomsupport My top-up was charged when my I setup my new account but the system won't register it and cut service. Support says it'll take 3-5 days, anything that can be done to speed things up

  • allisterpaquet2 allister paquette (@allisterpaquet2) reported

    @FreedomMobile You guys are con artists. That is 20 GB of throttled slow internet. Give us real speeds.

  • MattToronto 爪att (@MattToronto) reported

    @freedomsupport 2FA is great, but the site should remember me and I shouldn't have to 1) perform 2FA when the site recognizes me, and 2) require me to enter my phone number or email address every. single. time. That's absurd and bad practice. Especially with the app, but even in a browser!

  • annnaxvii annnaxvii (@annnaxvii) reported

    @FreedomMobile Worst company don’t even bother!

  • Sidular Sidular! (@Sidular) reported

    @ThorneDoesStuff @FreedomMobile That’s pretty expensive… just switched away from Freedom and pay $85 for 50GB at 5G speeds on Telus. Bigger network, but less expensive, but still expensive, cause ya know, “Canada”.

  • DarianRoy1 Darian Roy (@DarianRoy1) reported

    @FreedomMobile I’m paying $45 for 7gb….wtf.

  • hallacoast halla 🤎 (@hallacoast) reported

    @FreedomMobile what’s the point of a texting service if an agent is taking 30 min to respond? #FreedomMobile

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