Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 7
Scarborough, ON 4
Burnaby, BC 3
Calgary, AB 3
London, ON 3
Kitchener, ON 2
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Duncan, BC 1
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Lindseroni0 Lindsey Griffin (@Lindseroni0) reported

    @LifeofMelissa84 @Bell @FreedomMobile Dammit lol I got no network at all

  • MashTheBatch Mad Mash (@MashTheBatch) reported

    @freedomsupport .Investigate this for EVERYONE! There's no way u guys wouldnt be held somewhat responsible if someone died because there was an issue dialing 911 from the @FreedomMobile network This is an issue that ur company is aware of now & a notice to the public is necessary #publichealth

  • ABDMrPerfect360 ABhi Mr 360 (@ABDMrPerfect360) reported

    @FreedomMobile worst service ever wasting my time since 3 days . I am the victim for your carelessness and errors on my home internet account . I have been with freedom for 4 years and I am done .I don’t give a **** . I am getting out of freedom network and choose a different one

  • Redhead_Canuk James Taylor (@Redhead_Canuk) reported

    @freedomsupport I sure have. CS was no help now I am going to be switching services. I will pay what I owe and then close my account. I've had enough problems over the years to realize I'm just a number.

  • JeffCavanagh1 Jeff Cavanagh (@JeffCavanagh1) reported

    @freedomsupport When y'all said to chat if I needed help I thought you would do more than send me an ad.

  • Wooderson72 Colin Chalmers (@Wooderson72) reported

    @FreedomMobile I just wanted to share what an absolutely positive experience I had setting my son up with a new mobile phone from @FreedomMobile at White Oaks Mall in #ldnont . Hilary deserves a pat on the back. Excellent customer service! #timeslikethese

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport How about telling me when @Rogers is fully in control of freedom and then maybe customer service will actually get better

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile your data doesn't work and load anything means I don't pay

  • majidsid19 Majid M (@majidsid19) reported

    Shoutout to the @FreedomMobile customer service who didn't try to upsell when I contacted them to downgrade my plan :)

  • MashTheBatch Mad Mash (@MashTheBatch) reported

    @freedomsupport I already have a ticket for the issue I wanted to spread the word since your company were aware enough of the situation to offer a fix but not responsible enough to warn your customers of the very serious problem! What up with that?!

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile data doesn't work won't load anything. We'll no working service = No money!

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @FreedomMobile You know what’s not big gig energy? Forcing iPhone users (maybe android) to use ShawPasspoint and ShawMobileHotspot with no way of removing them so they auto connect. Just another of bad user experience that seems to be a ‘feature’.

  • sofipapamarko Sofi Papamarko (@sofipapamarko) reported

    Your bad customer service and data overages finally lost me, @Telus @TELUSsupport. Hello, @FreedomMobile! Let’s be friends.

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I rather have your tech team come out with a status of your services because right now online on web pages it shows lots of people having issues

  • MashTheBatch Mad Mash (@MashTheBatch) reported

    @freedomsupport Investigate this for EVERYONE! .There's no way u guys wouldnt be held somewhat responsible if someone died because there was an issue dialing 911 from the @FreedomMobile network This is an issue that ur company is aware of now & a notice to the public is necessary #publichealth

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