Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 85
Toronto, ON 77
Vancouver, BC 37
Calgary, AB 20
Surrey, BC 13
Coquitlam, BC 5
Mississauga, ON 5
New Westminster, BC 4
Victoria, BC 4
Nepean, ON 3
Montréal, QC 3
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Ottawa, ON 2
Brampton, ON 2
Ajax, ON 2
Duncan, BC 1
Barrie, ON 1
Oakville, ON 1
Belleville, ON 1
Windsor, ON 1
St-Jean-Port-Joli, QC 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1
Kitchener, ON 1
North York, ON 1
Peterborough, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • WilliamLincolnA William Lincoln (@WilliamLincolnA) reported

    @freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)

  • sanuzi sanuzi (@sanuzi) reported

    @freedomsupport how do i disable my voice mail greeting? i don't want any greeting. it seems like i cant do it. even when i make my greeting inactive, there's still one when someone calls my number. please help

  • Silntdesigns Dianne Robinson (@Silntdesigns) reported

    @freedomsupport Since 10am yesterday service has been sporadic at best, dropped calls and lost service. Tried calling the tech dept 10xs, waiting 10-15mins, then call gets dropped. What the HELL is going on?!!!!!!!!!!!!!!!!!!!!

  • fk889 Fahd khan (@fk889) reported

    @FreedomMobile my number have no service

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work

  • RandRsmom mandy (@RandRsmom) reported

    @freedomsupport how come no one can hear me when I talk in the phone. I’ve been with freedom for a week and the service is terrible.

  • chisomilokah Chisom Ilokah (@chisomilokah) reported

    @freedomsupport what is going on with your network lately. Been losing service in areas where I typically have service. Is there a current problem I should be aware of?

  • MayankY11 Mayank Y (@MayankY11) reported

    @freedomsupport I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later. -1/2

  • darsh39 Darshan Singh (@darsh39) reported from Brampton, Ontario

    @FreedomMobile having issues from last 3 days with the networking dropping out.

  • BrownGuyMadeIT BrownGuy (@BrownGuyMadeIT) reported

    @FreedomMobile Offers unlimited data but data never works unless you’re on the subway 🚩🚩🚩🚩🚩🚩🚩🚩

  • thornee4 keith thorne (@thornee4) reported

    @FreedomMobile An extra $300!!! Thanks for the “free upgrade”. Customer service won’t help....I was fine waiting out my contract. This is the crap Bell does and why I left. It’s dishonest.

  • jfc1888 F Word Jim (@jfc1888) reported

    @darsh39 @FreedomMobile Very poor this week, dropping out all the time.

  • TeamVisalus chad (@TeamVisalus) reported

    I highly recommend EVERYONE Stay away from @FreedomMobile no customer services no help no nothing just pay them is all they care about #cancelservies other companies out there that respect the customers

  • Singh_Parhar95 Salvinder Singh (@Singh_Parhar95) reported

    @freedomsupport How about - one of your agent makes a mistake on a customer account and you make the customer pay for it for 3 months, and on top of that you refuse to issue refund? @FreedomMobile

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @freedomsupport Not at your prices sorry dropped calls cost me big money. It is bad enough cell phone service in Canada is over priced I am not going to pay over priced and sub standard. But good luck out there.

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