Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| Edmonton, AB | 16 |
| Vancouver, BC | 14 |
| Surrey, BC | 5 |
| Scarborough, ON | 4 |
| Ottawa, ON | 4 |
| Calgary, AB | 3 |
| London, ON | 3 |
| Woodbridge, ON | 3 |
| Brantford, ON | 3 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Port Coquitlam, BC | 2 |
| Burnaby, BC | 2 |
| Winnipeg, MB | 2 |
| Grimsby, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| North Vancouver, BC | 1 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Victoria, BC | 1 |
| Québec, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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kj
(@thekonyjen) reported
@FreedomMobile fix your **** up
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C T
(@CT2024030277602) reported
@FreedomMobile Data too slow. Called tech support but not available. Why don’t you offer 24hr support?
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Will (Grenhook)
(@Grenhook) reported
@freedomsupport is this whats preventing logging into the site or app? I needed to make a payment before services were suspended and I feel this site/app situation just caused me to further be delayed resulting in suspended services. ugh bad month
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Terry Austin
(@GoJuDragon82) reported
They offered no help as well and when I mentioned I am going to switch carriers based on this interaction alone they send me to another department who says they can offer me five dollars as compensation. Anyone know a better Carrier than Freedom? @FreedomMobile
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J.S. Karma
(@EtInferius) reported
@FreedomMobile No, ur support people don't speak English, they hang up and they scam ur bank card. Nice try.
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Danielle Muma ~🐱👑🏴☠️🐌🇵🇸🇨🇦
(@daniellemuma) reported
**** @FreedomMobile for ALWAYS dropping all my calls. It was a WASTE of ******* money because I can never talk to anyone.
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Sergio
(@SergioInToronto) reported
@FreedomMobile cell service isn't working on TTC line 2. Did Rogers shut it down?
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Charles T
(@CharlesMicah) reported
@freedomsupport @meadoval4lyf I'm on the subway today too and finding the same thing! No Freedom service in any downtown Yonge stations or tunnels that normally have coverage.
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name can not be blank
(@leakseekers) reported
@palevell2 I would highly recommend NOT going with @FreedomMobile customer service is good but cell service is lacking.
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🃏
(@Jemini___) reported
Praying for all the people on @FreedomMobile’s garbage network right now 🙏🏾🙏🏾🙏🏾
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Sham B
(@shameb) reported
@FreedomMobile is there a problem with freedom network?
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J.S. Karma
(@EtInferius) reported
@FreedomMobile I paid my internet yesterday, and ur company is still trying to process payments. I DONT EVEN HAVE AUTO PAY ACTIVATED! THERE SHOULD BE NO ******* REASON FOR YOU TO TRY AND STEAL MY ******* MONEY! AND CUSTOMER SERVICE IS A JOKE!
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***** Eagle
(@VixenEagle) reported
@freedomsupport Is there a problem with the app and website... I'm unable to make any payments.
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help
(@alwaysgoesback) reported
to anyone, and Fido is charging me $65 for that horrible mistake. They can only waive $20 despite being a billion dollar company? Their policies are rigid and don’t allow for kindness. Hoping to find a new carrier now, @FreedomMobile what u up to 😭
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Anand Chawda
(@anandchawda) reported
@FreedomMobile Horrible Experience I was out of country for couple months and put my service on hold when I came back my bill was $150. I called CS and wasted 2 hours with their manager Kevin who promised to get back to me with resolution and correct bill never called in 2 months