Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mississauga, ON | 4 |
| Toronto, ON | 4 |
| Scarborough, ON | 1 |
| Ottawa, ON | 1 |
| Vancouver, BC | 1 |
| Pickering, ON | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Testezlaf (@testezlaf) reported@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
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Luksimi Sivaneswaralingam (@luksimimusic) reported@FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)
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rehan (@wawast) reported@FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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🇨🇦 @Monte_Alto (everywhere) 🇬🇧 (@Monte_Alto) reported@FreedomMobile Hi there, very long term 2 Phone line & Internet customer here. I just wanted to let you know that I'd been leaving phone messages for around a week at the local mall location, regarding my 2 year upgrade. I wanted to know if they had the specific model I wanted
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CZ (@codyzaz) reported from The Beaches, Ontario@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
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Matt Chan (@Chanman1133) reported@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc
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J.S. Karma (@EtInferius) reported@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
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Catchy name (@Catchyname5) reported@FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers
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Ivydelray 🙂 (@ivydelray) reported@FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!
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ldbharat nahata (@iambn) reported@FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company
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🐍 (@Hambonevstech) reported@GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao
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Peg City 🇨🇦 (@wpgAce) reported@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
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Andrew Brlic (@AndrewBrlic) reported@FreedomMobile I have tried to take advantage of your $40/250GB promotion today since 10:30am Your app doesn't allow this simple package change Your website doesn't allow this simple package change I have been waiting 13 hours for an agent response on your WhatsApp support chat
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bren1818 (@bren1818) reported@FreedomMobile can you please review your APs in the Guelph (Kortright & Hanlon / Kortright & Edinburgh) area. I have 5g with between 2 & 3 of 4 bars but data is borderline unusable. IF it connects it's brutally slow.
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