Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 45
Vancouver, BC 14
Edmonton, AB 13
Calgary, AB 5
Victoria, BC 4
Mississauga, ON 4
Scarborough, ON 4
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
North York, ON 2
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @emd20000 @FreedomMobile If your own home will NOT allow signal inside, turn on Wi-Fi, setup and turn on WI-FI CALLING. Because the carrier cannot "fix" that kind of problem.

  • Ramonefrancis Affirmbroom (@Ramonefrancis) reported

    @FreedomMobile is it fair to call it unlimied data if if slows down to a point where using apps is not possible?

  • rameshkkdi1 Ramesh Varadharajan (@rameshkkdi1) reported

    @freedomsupport Hi i had moved to India and wanted to cancel my account. Not able to do it online. Please help in closing the account with immediate effect and reverse the charges . Let me know further details needed Mobile No. 4379876573

  • likeamonetpain1 likeamonetpainting (@likeamonetpain1) reported

    @freedomsupport anyone else having problems with sms?

  • mindstatex ✨Reina Nakamoto✨ 🕊 (@mindstatex) reported

    Man @FreedomMobile has really bad service. The line takes forever, and the chat person can't help

  • Thebusmany69 Max Power (@Thebusmany69) reported

    @stranger_Marina @TTChelps @freedomsupport I'm down for that!

  • NaturallyTC TC (@NaturallyTC) reported

    @freedomsupport Having the worse experience with your “customer service” department. Everybody is quoting policy and nobody is helping. After being with you for 6YEARS the least they could do is help without me having to kiss their ***.

  • MissJasmyn Jasmyn (@MissJasmyn) reported

    @FreedomMobile CROOKS! Finalized my order w/o my consent, added a protection plan that I told them not to add and now can’t tell me where my phone is and refuse to escalate the issue!!! DO NOT ORDER FROM THEM.

  • MariahBumstead MariahBumstead (@MariahBumstead) reported

    @freedomsupport Unable to get on network and make calls.

  • ashmeloche ashley ∞ (@ashmeloche) reported

    @freedomsupport What do you call a customer without service? Upset

  • Mod3My CyberDude (@Mod3My) reported

    @FreedomMobile What's up with 5G, are you guys still deploying the network or cancel it.

  • Euroroxy Euroroxy (@Euroroxy) reported

    @freedomsupport can you help with home internet setup. Router is flashing green then orange and back to green

  • anthony16024029 @Sungmanitu (@anthony16024029) reported

    @FreedomMobile I will complete my contracts on both my phone's for the duration but when they expire I will drop you as a service provider completely !

  • Thebusmany69 Max Power (@Thebusmany69) reported

    @stranger_Marina @TTChelps @freedomsupport TTCs job is to move people. Not get you cell phone service. Jeeezzzzz

  • Dido8Rd david rd (@Dido8Rd) reported

    @FreedomMobile Horrible client care.

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