Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 20 |
| Calgary, AB | 7 |
| Edmonton, AB | 5 |
| Ottawa, ON | 4 |
| Vancouver, BC | 4 |
| London, ON | 3 |
| Brantford, ON | 3 |
| Surrey, BC | 2 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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harrylarry swartz
(@harry33swartz) reported
@freedomsupport think i found the problem ... i didnt verify my phone number with twitter so you need to follow me so i can DM you... you can unfollow me after the convo if you wish
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Sean Semper-Whyte | aka Sean1mc
(@SemperWhyte) reported
@FreedomMobile it sucks that I have a new account, new number and new fraudulent calls I can block, though blocking these calls does not prevent them from leaving 3. 4, or more voicemails daily. It also SUCKS i cant get a Canadian call center rep. I understand … /1
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BethVandenBoeken
(@BethVandenboog1) reported
@freedomsupport Is freedom mobile having issues today? I don't seem to be able to use data. Its a bit of a problem.
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Robert Clark
(@RobbieFClark) reported
So i bought and registered a $25 plan with @FreedomMobile in Febuary, they decided to give me a 20$ plan while taking the whole 25$, i can't wait to see what they do with $50 i just loaded onto my account. #freedommobile sucks.
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QballQ
(@QballQ) reported
@freedomsupport And as I said the reasons you gave me for there being a problem while being on day 3 of not being able to send outgoing text messages were unacceptable and impossible. Tech support would rather blame the end user than admit that your system messed up. So again I'm glad to go.
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Hollí Ní Bhreasláin
(@HolliB123) reported
@freedomsupport Hi, I have been having ongoing issues not being able to access my account for a week and the issue has not been resolved despite contacting several customer service agents. I need access to my account ASAP please
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C.D.
(@NaijaSweet) reported
@freedomsupport @LeighWay_Art But how is it possible that I’ve used all of my data in less than a day doing what I would normally do in a day but have never been able to use all of my data in a month? I think this is an issue on Freedom’s end. Can you check please?
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SerA
(@serapil_s) reported
@freedomsupport @harry33swartz Talk to @reid_360 they helped me when support services wouldn’t help me🥺..
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Bro Billious
(@TheRealBroBilli) reported
Is it just @FreedomMobile or is Instagram actually down ?
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Ruby
(@rhubarbcakes) reported
Hey @FreedomMobile your customer service do be trash tho
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The Rev. b0wser
(@therealb0wser) reported
It is very strange how a @FreedomMobile bill has been set to AutoPay all by itself I never authorize auto-pay of bills so I wonder how that happened. No visible option to remove my card either, hmmm 🤔
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kj
(@thekonyjen) reported
@FreedomMobile your app is awful please fix it
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Poornima
(@nairpoornima) reported
Is @FreedomMobile down or just me? #toronto #freedommobile
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jerry reddigan
(@jerry_reddigan) reported
@miketgould @FreedomMobile You must have poor credit.
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ap
(@apascua) reported
The @FreedomMobile agent hang up on me because he could not understand the issue I am having. I was very pleasant and patient with him. And to think I have been with Wind/Freedom for more than 12 years!
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