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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kitchener, ON 2
Toronto, ON 27
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 7
Vancouver, BC 13
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Edmonton, AB 15
Kingston, ON 2
Scarborough, ON 4
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 2
London, ON 3
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Ottawa, ON 2
Trenton, ON 1
Richmond, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • shehryarkharadi
    Shehryar Kharadi (@shehryarkharadi) reported

    @freedomsupport Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

  • Adeel56418267
    Adeel (@Adeel56418267) reported

    @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

  • EdwardsRickman
    Mandy Rickman-Edwards (@EdwardsRickman) reported

    @FreedomMobile so if this is not taking care of by mid March I will be contact the news and more how many people have been treated like this and who is not taking a step forward is this how you guys treat customers..

  • EAffleck
    Erin Affleck (@EAffleck) reported

    @FreedomMobile, I'm into hour two of chat support. Trying to figure out why adding a line to a pre-existing account is so. hard. to. do. #NotHowIWantedToSpendMySaturday

  • TossableDigits
    Tossable Digits (@TossableDigits) reported

    @freedomsupport Maybe a training error? The Customer clearly received the SMS while in another country. They replied YES but FM did not get it. They called but the 2nd Port Out request was rejected. They chatted but still, no luck. I hope you can resolve it. DM us for the phone number.

  • TheRealDupaths
    Dupaths (@TheRealDupaths) reported

    @FreedomMobile Why is my signal not working all of a sudden in Brantford?, has been working for months no problem and then all of a sudden nothing.

  • rrmortiss
    RM (@rrmortiss) reported

    @freedomsupport This needs to be promoted more. I thought Freedom had horrible coverage and was going to switch back to Rogers until I set this up. It's been great now.

  • TossableDigits
    Tossable Digits (@TossableDigits) reported

    Hi @FreedomMobile our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • JPSinghVirdi
    JP Virdi (@JPSinghVirdi) reported

    @FreedomMobile i you very are very bad , very bad network - Jatinder Pal Singh -647232 6034

  • madsem_go
    madsem (@madsem_go) reported

    @FreedomMobile unhelpful customer service, locked out of service after 3 failed payments though my bank acct is missing $$? #needanewprovider

  • abdielcamargot
    Abdiel Camargo (@abdielcamargot) reported

    @freedomsupport From June 2020 I’m not living in Canada. I have called several times to cancel my plan. And you still discount money from my credit card. I need help.

  • Adeel56418267
    Adeel (@Adeel56418267) reported

    @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

  • Karen28427210
    Londonont lowincome (@Karen28427210) reported

    @freedomsupport hi im London Ontario is there any issues in the area my service is not working good slow?

  • therealLarrBear
    The Real Jesus (@therealLarrBear) reported

    @FreedomMobile Freedom is horrible. Do not do it

  • JPSinghVirdi
    JP Virdi (@JPSinghVirdi) reported

    @freedomsupport very bad service - you guys are thief - Jatinder Pal Singh -6472326034

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