Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Scarborough, ON 4
Ottawa, ON 4
Calgary, AB 3
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • rafael_solis Rafael Solis (@rafael_solis) reported

    @freedomsupport Hello, I lost network connectivity on my phone yesterday and have not been able to get it back. Help please!

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport Just fix the problems at your end

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @FreedomMobile fix your network so calls go through instead if getting the message "The person you are trying to call isn't taking calls right now". Bad enough I switch to roaming within the city limits but now this everytime I place call. Shame on you.

  • angelaestelle Hot Young Asian College Girl Goes to College(HOT!) (@angelaestelle) reported

    Hi @FreedomMobile I accidentally changed a plan on the wrong phone number, I dialed 611 but the numeric menu seems broken as it doesn’t continue when I press any numbers. Plz help

  • NoRegretPulp Eric (@NoRegretPulp) reported

    @freedomsupport Customer service please

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile Freedom is the worst company to have a phone with the network is abesolute garbage, went to Richmond Hill and have no data reception plus barely in Toronto its such a unreliable service

  • juleslalalalala Julie (@juleslalalalala) reported

    @freedomsupport Any call out. Or access voicemail. Is there an outage in Toronto?

  • DaveSfmg54 Just Dave 🇨🇦 (@DaveSfmg54) reported

    @ungullibleguy @FreedomMobile I've had great experiences with freedoms customer service, maybe you're the problem! cell service sucks sometimes but it get a little better everyday

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I didn't ask for a response your network is awful and service is ****. I've called over 10 times in a little over a year its a waste or time you do nothing about the issue except ask if I changed settings. Freedom is **** I can't wait to leave I will pay more with Fido

  • vim_vimmy Vim (@vim_vimmy) reported

    @FreedomMobile told me once my problem is resolved they would reimburse me my money for the months of my service not working! Now that they can’t fix it they don’t want to give me my money back

  • vim_vimmy Vim (@vim_vimmy) reported

    @freedomsupport I’m NOT SENDING ANY MORE DMS ! Let the public see how y’all treat your customers!

  • sophie_howe Sophie Howe (@sophie_howe) reported

    Uhhh @FreedomMobile I've gotten 6 spam calls this morning alone. Wtf?

  • wwkuwl 𝚈𝚊 𝙱𝚘𝚢 𝙿𝚞𝚐𝚐𝚕𝚎𝚜 (@wwkuwl) reported

    @freedomsupport Is there an outage with data in the Hamilton/Stoney Creek area? Haven't had data service since this morning using a mobile stick.

  • HBchic_Jade Jan J (@HBchic_Jade) reported from Toronto, Ontario

    @FreedomMobile Great job Freedom for doing NOTHING to repair the problem with my husband's phone on his Birthday no less! I guess you don't care at all about customer retention nor do you care about customer service. The worst telecom provider in existence. #freedommobilesucks

  • VergeMMA Austin Verge (@VergeMMA) reported

    @freedomsupport The data allotment was not used for the month and an add-on would be necessary just to have any access to data, at any speed. Completely dishonest. #customerservice #fail #Canada 🇨🇦

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