Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 7
Calgary, AB 4
Scarborough, ON 4
London, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Brantford, ON 2
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • aryanoaks Mike Oxsolong (@aryanoaks) reported

    @FreedomMobile what ******** is up with your coverage in Sherwood Park. One minute I have four bars LTE and the next it's two bars of 3G. And I didn't even leave my home. You guys got a little goblin deviously running around with the cell tower or something?

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @freedomsupport Ah I checked Reddit and other users are confirming there is instead an issue. So I guess there is something going on as an fyi

  • gurveer51515676 gurveer (@gurveer51515676) reported

    @Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.

  • VivianH_01 V (@VivianH_01) reported

    @TELUSsupport Thank you @TELUS for coming through. @FreedomMobile has absolutely NO costumer loyalty...I've been a customer for more than 10 years and clearly they don't care if I switch carriers so I'm going to be callinng you after I get off work today, I hope i can switch over to you asap🤞🏾

  • s_decembersnows S. S. (@s_decembersnows) reported

    @FreedomMobile can you please help me? I received a cheque from Freedom mobile for service cancellation. I called Freedom to tel them I did not cancel my service but was told there was nothing they could do, my phone number was already ported out.

  • 2Mahnas Mahna (@2Mahnas) reported

    @freedomsupport Ah ok, as AT&T wasn't even an option and T-mobile was who I was having issues with. They must have some serious gaps in their coverage in Niagara Falls New York then as I shouldn't have this much trouble with a Samsung 20+ with 5g enabled or turned down to LTE.

  • QuantaviusSilky Quantavius Silky (@QuantaviusSilky) reported

    @freedomsupport I'm finally leaving Freedom after 11 years. Your loyalty team called me and gave me a discount upgrade offer. After 90 mins of the store clerk arguing with your support team, I was fed up and went to a different store where the same thing happened

  • Tranov1 Galin Tranov (@Tranov1) reported

    @freedomsupport is not able to help customers in case of spoofing the only way out is changing the number which if not a good resolution at all.

  • Slurpeemonster Slurpeemonster 🇨🇦 (@Slurpeemonster) reported

    @freedomsupport dont know if u have anything 2 do with this, don't know who 2 contact, but the freedom wifi app isn't working. Tries 2 open & repeatedly closes even before u can click into it. Then a notice comes up & says app closing cause it has a bug, try after fix.

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport I have spoken on the phone no less than a dozen times since December to people at Freedom and not one of them has been able to do anything. Yet. They all say they want to help but are powerless to act. How am I to believe you are going to be able to do any better?

  • p8r8s p8r8s (@p8r8s) reported

    Hi @freedomsupport I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. I’ve been told your $99 prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?

  • kenmonye Fourteen-kay (@kenmonye) reported

    @FreedomMobile honestly love your plans but I can not hold a 1 minute call in my house without seeing call failed like when is Rogers taking over.The network is horrible what’s going on

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @freedomsupport is there any known website issues right now? I can't seem to log in. I've tried on a few different devices and it's just stays on the loading orange login spinning circle

  • s_decembersnows S. S. (@s_decembersnows) reported

    @freedomsupport Sorry there was a miscommunication. I appreciate your help and knowing my line is not cancelled!

  • Gabe3l AllHailGabe (@Gabe3l) reported

    @FreedomMobile service report: we need better service on Keele between Rutherford & Langstaff Rd. Getting 3G down here and it’s slow af.

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