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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ottawa, ON 2
Toronto, ON 20
Kingston, ON 2
Vancouver, BC 14
Mississauga, ON 2
Edmonton, AB 14
Montréal, QC 1
Kitchener, ON 1
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 6
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Scarborough, ON 3
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 1
London, ON 1
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Trenton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • luptyd
    norvan man (@luptyd) reported

    @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

  • Far4Truth
    Farhan Z (@Far4Truth) reported

    @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

  • Stephdalchemist
    Stephanie the alchemist (@Stephdalchemist) reported

    @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?

  • Chanman1133
    Matt Chan (@Chanman1133) reported

    @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

  • Hambonevstech
    🐍 (@Hambonevstech) reported

    @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • TrisCarpio
    Tristan Carpio (@TrisCarpio) reported

    @FreedomMobile hello having trouble activating an esim. Can you assist

  • TrisCarpio
    Tristan Carpio (@TrisCarpio) reported

    @FreedomMobile hello having trouble activating an esim. Can you assist

  • Catchyname5
    Catchy name (@Catchyname5) reported

    @FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • TrisCarpio
    Tristan Carpio (@TrisCarpio) reported

    @FreedomMobile hello having trouble activating an esim. Can you assist

  • Aliyah71957449
    liyahcove🦋 (@Aliyah71957449) reported

    @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

  • Aliyah71957449
    liyahcove🦋 (@Aliyah71957449) reported

    @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

  • baddiesbngbravo
    baddiesbingebravo (@baddiesbngbravo) reported

    @FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service

  • justinfinnn
    Justin (@justinfinnn) reported

    Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

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