Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 24 |
Edmonton, AB | 15 |
Calgary, AB | 13 |
Vancouver, BC | 9 |
Ottawa, ON | 4 |
Burnaby, BC | 4 |
Surrey, BC | 3 |
The Beaches, ON | 3 |
London, ON | 2 |
Hamilton, ON | 2 |
Mississauga, ON | 2 |
Scarborough, ON | 2 |
Maple, ON | 1 |
Saint-Georges, QC | 1 |
Kanata, ON | 1 |
Rexdale, ON | 1 |
Bolton, ON | 1 |
St. John's, NL | 1 |
Grande Prairie, AB | 1 |
Orangeville, ON | 1 |
Victoria, BC | 1 |
Montréal, QC | 1 |
Kitchener, ON | 1 |
Coquitlam, BC | 1 |
Armstrong, ON | 1 |
Windsor, ON | 1 |
L'Orignal, ON | 1 |
Cambridge, ON | 1 |
Bowmanville, ON | 1 |
Mitchell, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Marvin (@marvinandro) reported
@FreedomMobile Another customer here who finished the 1G "roaming data" already and will have a hard time getting up north this long weekend with no data.
-
Nav (@Nav28435421) reported
@FreedomMobile charging me international roaming while I was on Vancouver Island is not right. Customer service is refusing to reverse the charge even though the coverage map shows that it's covered under Nationwide. @CCTS_CPRST @CTVNewsVI
-
Joel Morris (@JoelMor94295928) reported
@FreedomMobile Why does the Freedom Mobile Website report that there are no service outages but when I contact customer service to inform them that I have no cellular service, they insist that this is because of a service outage? Somebody is not being honest with their customers
-
Terry Luttrell (@luttrell20) reported
@FreedomMobile Hopefully the phone is better than your service because I can't go into Walmart without losing signal
-
Mike of the North (@MikeFromBC123) reported
@freedomsupport I’m happy with everything else about Freedom, but the service that day was really bad. Just kept blaming us. Didn’t care we were 20-30 kilometres away from the US in Canada.
-
DJ Andy Murphy (@djandymurphy) reported
@freedomsupport Rebooting my phone didn't fix and I see another tweet today from someone else seeing issues.
-
maritza blasquez (@maritzablasquez) reported
@FreedomMobile it’s the worst cell phone provider, Im travelling &payed for a plan I can’t use and on top of that I’m being charged more on my next billing cycle DONT BE FULL BY THIS COMPANY CHEAP Plans,btw I just talked to CS,the guy said he doesn’t understand what is my problem
-
Terry Luttrell (@luttrell20) reported
@freedomsupport How about no service in BMO field in Toronto no service there either. And that's a open field
-
Matty (@mattwadlow) reported
@FreedomMobile I had to stay on the line with your agent after hung up to get back to my hotel while in a panic attack trying to be calmed down cause i was afraid for my life in a country where I couldnt speak spanish.
-
Carrie (@EmpressCarri) reported
@FreedomMobile Guys the internet is still down, any updates on service restoration???
-
Joãosinho (@jewaosinho) reported
@FreedomMobile Lmao you guys hold numbers hostage during the porting process. Your network is abysmal and unreliable. 20 GBs for 50 is way too much for the quality of your network.
-
Lorraine Marie Moran (@LoriMoran_1) reported from Toronto, Ontario
@FreedomMobile is your app down?? I can’t pay my bill?
-
Quinn (@QuinnFatherof4) reported
.@FreedomMobile .@freedomsupport $45 charge to upgrade a phone. Just a B.S. cash grab. No service improvements. No wonder cell phone companies are universally hated. #FreedomMobile promise to be different but they're all the same in the end. Time to bring in competition from USA.
-
Lisa (@lisastar08) reported
@freedomsupport And why does it come to Nationwide where you do offer service? Now I’m in Barrie, ON and keep losing data connection when there’s even a Freedom store around the corner
-
Matty (@mattwadlow) reported
The worst phone company in toronto has to be @FreedomMobile , the lack of customer service, lies, and agents unable to write notes promised into my account is beyond infuriating.