Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 80 |
| Toronto, ON | 56 |
| Vancouver, BC | 30 |
| Calgary, AB | 27 |
| Surrey, BC | 12 |
| Coquitlam, BC | 5 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| Victoria, BC | 3 |
| North York, ON | 3 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Shep's Subdivision, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Da Gawd
(@FuuckBenny) reported
- Freedom is trying me and what little joy I still have left. @FreedomMobile charging connection fees to your old customers because they got a new device is FRAUD and you better fix it!
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Robot Hugs
(@RobotHugsComic) reported
@FreedomMobile the above feature would making being a customer of yours approximately 75% less annoying and would motivate me to stay with your company.
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Em Siobhan McCourt
(@EmSMcCourt) reported
@freedomsupport is there an issue with texting currently? None of my texts will send
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Mas Taherazar
(@TaherazarMas) reported
@FreedomMobile due to issues with your website I was unable to add a roam pckg and despite several attempts while in CA as well as over wifi in Mexico I was u successful. I finally was able to add the add on on the 11th but not without incurring ppu data charges help or I cancel
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A.M.P.Z
(@ProducedByAMPZ) reported
freedom mobile customer service is the most garbage customer service in human history, and also the “hold”music is the most depressing thing ive ever heard , go **** yourself @FreedomMobile
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Bhanu Gupta
(@bhanuprakashcha) reported
Worst ever service on the planet award goes to @FreedomMobile congratulations to make me sucked up by taking your services. go to hell you..
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Andrew Smyk
(@andrewsmyk) reported
@FreedomMobile emailed survey is not accessible. Gives a login error.
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Roly Poly
(@rolypolyistaken) reported
Hi @FreedomMobile why are you wasting my time and energy cancelling a bill for a service I cancelled 2-3 months ago?
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SK
(@alsasasaro) reported
@FreedomMobile hi freedom, my autopay is suddenly disabled and the customer care isn’t able to enable it. I’m also unable to pay my bill using my credit card - idk why! Can I be connected to a help desk?
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Gaming Canadian
(@Gaming1Canadian) reported
@FreedomMobile Switching back to freedom because chatr speeds are too slow.
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Spike
(@HeyimSpike) reported
@FreedomMobile Update your mobile app, it sucks.
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Ro ➕🔥
(@ro4lol) reported
@freedomsupport @sth_million Ya the po po will be on it. Bylaw is the real bad mfkas. They're the ones cracking down on the kids playing in the parks or god forbid playing ice hockey 😱😱😱😱
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Jessica Macht
(@travellingjess) reported
@TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.
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SK
(@alsasasaro) reported
@FreedomMobile it’s next to ******* impossible to reach you on the phone. Your text help and twitter team has already told me to reach out to a rep on phone so I have no other choice. Can you please have an agent call me? I’m not even being told where the hell I am in the queue
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Tim From Toronto
(@TimFromToronto) reported
@freedomsupport @freedomsupport - Postpaid service: Activation and upgrade via online, instore or Customer Care for all devices - $45 You don't have to activate anything unless it is a locked phone. Are these phones locked?