Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 29 |
| Edmonton, AB | 8 |
| Vancouver, BC | 5 |
| Calgary, AB | 5 |
| Ottawa, ON | 4 |
| Scarborough, ON | 3 |
| Surrey, BC | 3 |
| Brantford, ON | 3 |
| Woodbridge, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| Victoria, BC | 2 |
| London, ON | 2 |
| Grimsby, ON | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Québec, QC | 1 |
| Guelph, ON | 1 |
| Fort Saskatchewan, AB | 1 |
| Kingston, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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RHO
(@TravelEatAwe) reported
@FreedomMobile is running a very crude attempt at customer retention. They stall unlocking your phone preventing a customer from going to a different #cellphone carrier. #CRTC #telecommunications
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RHO
(@TravelEatAwe) reported
@freedomsupport First I was told it would take 24 to 48 hours, then 72 hours, then five days to unlock a #cellphone. Now you’re telling me to try another cell phone provider’s SIM card. All to do the simplest customer service. Can’t wait to hear your 3rd solution. @FreedomMobile @freedomsupport
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Verisimilitude
(@Sunset4Me) reported
Wow @freedomsupport has really poor support. I think escalating a problem really means "you're on your own". Not cool.
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Affirmbroom
(@Ramonefrancis) reported
Good to know @FreedomMobile policy is to hang up and be rude to customers when trying to resolve billing issues. You guys are always the best 😚
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David Hicks
(@ALL_CAPS) reported
@freedomsupport You rocking anything faster than 3G? Last time I tried your service (late 2017) it was like time travelling to 2008.
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Chris Narduzzi
(@ChrisNarduzzi) reported
@AnthonyLacavera @FreedomMobile We were with Wind/freedom 8 years ago or so, and it was the worst sevice we've ever had. Dead zones, roaming in our own home. Dropped calls. Just the worst
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Cynthia Piercy
(@8thCyn) reported
@EricaEhm @FreedomMobile Oh their central customer service is awful. Occasionally you get someone good in a store, but I don't go out that much anymore. Sorry you had that on top of everything else. Sounds like you've had a crappy day!
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Colin Cameron ⚽️ 🔴 ⚪ 🇨🇦 🏴
(@colinscameron) reported
from
Burlington, Ontario
@freedomsupport Thanks for the offer. There's nothing you can do. I used to overlook the spotty service area because the price was low. Now your plans aren't significantly different from other carriers, but your coverage area is. Solving that issue isn't in your job description.
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RHO
(@TravelEatAwe) reported
@freedomsupport I’d love you to give me a solution not an excuse via DM. Unlocking a cell phone should not be this hard. That you make it this difficult makes me wonder what kind of game you’re running. Please give me a solution via DM. @freedomsupport @FreedomMobile
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Peter Charnish
(@petercharnish) reported
@freedomsupport how i contact support
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Sheri
(@ptbo_blonde) reported
@EricaEhm @FreedomMobile When they were wind, I had a nightmare experience with customer service
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Tracey Christopher
(@traceyannchrist) reported
I've never been so upset and disappointed in a phone service carrier as I am with @FreedomMobile. Within 3 days of signing up for additional lines, I have a bill that's over $300 and now my phone line suspended 😡... This is unacceptable, and poor customer service @FreedomMobile
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RHO
(@TravelEatAwe) reported
@freedomsupport I think that’s evident is that @freedomsupport and @FreedomMobile have extreme difficulty in handling the most BASIC of customer service needs. That’s what all potential customers need to know. Freedom Mobile —>> Excuses, not solutions. #CautionaryTale
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Not Happy With Freedom Mobile
(@NotHappyWithFr1) reported
Here's @freedomsupport generic message! "Hi there, if you have a question or concern about our coverage map please send us a DM and we'd be happy to assist further! -I. H." I told you my concern now fix it!
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Martyvl
(@MartyPvL) reported
@FreedomMobile Why would anyone buy anything from Freedom Mobile? Worst telecom company out there and their service is deplorable.
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