Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 52 |
Calgary, AB | 17 |
Edmonton, AB | 10 |
Mississauga, ON | 10 |
Etobicoke, ON | 7 |
Kelowna, BC | 6 |
Kitchener, ON | 5 |
Burnaby, BC | 4 |
Brampton, ON | 4 |
Ottawa, ON | 4 |
Surrey, BC | 3 |
Vancouver, BC | 3 |
Burlington, ON | 3 |
Scarborough, ON | 3 |
Windsor, ON | 2 |
Cambridge, ON | 2 |
Port Coquitlam, BC | 2 |
St. Catharines, ON | 2 |
Oshawa, ON | 2 |
Montréal, QC | 2 |
Victoria, BC | 2 |
The Beaches, ON | 2 |
Markham, ON | 2 |
Langley, BC | 2 |
Armstrong, ON | 1 |
L'Orignal, ON | 1 |
Bowmanville, ON | 1 |
Mitchell, ON | 1 |
Downsview, ON | 1 |
West Kelowna, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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𓂆 Sheltox.bsky.social (@Sheltoxic) reported
@FreedomMobile is your website account service down? I login through the app but it doesn’t show any of my lines or services.
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AkiraSpectrum (@AkiraSpectrum) reported
@FreedomMobile I spend 2+ hours with technical support, they say they can't fix my issue so I had to port out. Then you claim that no rep accessed my account and you have no record of it---how convenient @cbcmarketplace @cbcmarketplace
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AkiraSpectrum (@AkiraSpectrum) reported
@FreedomMobile I spend 2+ hours with technical support, they say they can't fix my issue so I had to port out. Then you claim that no one accessed my account and you have no record of it---how convenient @cbcmarketplace @cbcmarketplace
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AkiraSpectrum (@AkiraSpectrum) reported
@FreedomMobile U couldn't resolve my technical issue. I had no service. Your team said you couldn't fix it. I had to port out. I try to return my device and now all the sudden you wont let me return it, even after you told me I could return my iphone @CBCNews @cbcmarketplace
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AkiraSpectrum (@AkiraSpectrum) reported
@FreedomMobile You couldn't resolve my technical issue. I had no cell service. Your team said you couldn't fix it. I had to port out. I try to return my device and now all the sudden you wont let me return it, even after you told me I could return my iphone13 #freedommobile
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Darrin S - Penguins 🏒 Steelers 🏈 (@9139689s) reported
@FreedomMobile I Just Want To Thank You Over The Months For Terrible Service On My Cellular Data I’m Switching Companies Today = More Power
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SIMPLY SINGH, HUMAN 🇵🇸 (@sarabjeetsj) reported
@FreedomMobile - I am appalled tech support getting rid of difficult technical issues faced by customers. I’ve had horrendous experience since d past 12 days. Only 1 tech associate has partially solved the issue with roaming beyond pass. Just got dumped. Complaint - c98068779
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Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported
@FreedomMobile I know it comes w the plan but in the core aka downtown Toronto, I’ve never been able to get nationwide even in very poor reception areas which is something I’ve always wanted. The ability to temporarily rock nationwide in Toronto but only in poorly covered areas. Would be great.
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Jj Rodriguez (@jj_rodz) reported
@FreedomMobile this has been for years. Guys, u need to do a better job in Niagara on the Lake. Signal there is terrible.
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Aakash Patel (@AAKASHPATEL1995) reported
@FreedomMobile customers service jokers worst customer service every time jokers from your Cambridge store returning back bunch. Of times they sending us back jokers and fools hired by company bunch of jokers And it’s finding ways to send us back @CRTC
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lo2 (@JoshIlGid) reported
@FreedomMobile do you have 1 antenna in all of canada how is your service this bad oml
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Hubert Dsouza (@HubertBDsouza) reported
@FreedomMobile #HubertDsouza #On call for almost 1 hour 30 minutes to cancel my service with #FreedomMobile but no help keeping me on hold and the line gets disconnected. Please help.
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Kaliwaal🇨🇦 (@Kaliwaal67) reported
@FreedomMobile ,such a poor customer service you guys have.wasted my 2 hours and the guy left the chat
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kid kally (@KidKally11) reported
@FreedomMobile DM sent let’s see if yall actually help
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kid kally (@KidKally11) reported
@FreedomMobile LMAO but you charge your customers ridiculous roaming fees, lie to them about it being free, then expect them to pay the fee? i am a customer and this happened to me. Don’t believe freedoms lies