Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 13 |
| Valemount, BC | 1 |
| Edmonton, AB | 12 |
| Toronto, ON | 11 |
| Anmore, BC | 1 |
| Ottawa, ON | 1 |
| Kingston, ON | 2 |
| Mississauga, ON | 1 |
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 5 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Scarborough, ON | 1 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 1 |
| London, ON | 1 |
| Woodbridge, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Farhan Z (@Far4Truth) reported@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
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liyahcove🦋 (@Aliyah71957449) reported@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
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Keith (@Keithito) reported@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
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Lily (@Lily08901017) reported@FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service
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Testezlaf (@testezlaf) reported@FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!
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JrT (@JRTeodoro4) reported@FreedomMobile Is there problem with your internet today? December 16th?
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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liyahcove🦋 (@Aliyah71957449) reported@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
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Keegan Seeburger (@CuratedCollect) reportedAfter 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month
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Honey (@hsemitha) reported@FreedomMobile Worst support system ever. You will never get response or support
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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layla (@MAKHKHKHKHZOUMI) reported@FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡
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James Robb (@jameser78) reported@FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???
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Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported@FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.
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Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported@FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.
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