Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 55
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
Mississauga, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • _XAmount Kahleel B. (@_XAmount) reported

    @FreedomMobile your guys service is garbage

  • trxxvis 𝖜𝖆𝖘𝖙𝖊𝖞𝖚𝖙𝖊 (@trxxvis) reported

    @feedinghand @FreedomMobile its true I’ve been granted so many additions even tho we literally went in and got our phones TOGETHER, same day same time same deal. still garbage overall tho i cant wait for us to be free of this in december

  • feedinghand simptober (@feedinghand) reported

    @trxxvis @FreedomMobile Yes bestie. We gon get some new phone plans. Bye to the service provider that thinks areas like Muskoka should incur roaming charges 🤧🤔

  • DIIST Thuvarrakan Ruban (@DIIST) reported

    @FreedomMobile your service is down. My mom can’t make or receive any calls. Any idea when this will be fixed?

  • Blablablaanoth1 Blablablaanotheraccount (@Blablablaanoth1) reported

    @freedomsupport worst experience ever taking to your support staff

  • pblagojevic Predrag Blagojevic (@pblagojevic) reported

    @freedomsupport Hopefully I will be able to finish that DM discussion once you issue a refund. That is the least you could offer.

  • _KJEdwards_ KJ Edwards (@_KJEdwards_) reported

    @freedomsupport Unfortunately doubt you’ll be able to answer now after that incident. It’s definitely not a good way to get in new customers.

  • JuanVMaya Juan Jose Vanegas Maya (@JuanVMaya) reported

    @freedomsupport Also, it would be nice if your agents responded to the live chat you suggest. I've been "connected" to two different agents, but neither of them respond to any messages. Kind of a bad experience, don't you think?

  • BrendaM70 Brenda Massey (@BrendaM70) reported

    @freedomsupport hi there. Just switched to Freedom on the weekend and so far seems to be smooth transition. One issue just started today. MMS messages are no longer sending successfully.

  • trxxvis 𝖜𝖆𝖘𝖙𝖊𝖞𝖚𝖙𝖊 (@trxxvis) reported

    @feedinghand @FreedomMobile forget outside the city i havent had more than 2 bars in the damn city in months🙄🙄

  • sarahhlxx Sarahh (@sarahhlxx) reported

    @freedomsupport is there any network problems? My network switched to roaming but I haven't left my house.

  • KellyPa58647577 Kelly Pacheco (@KellyPa58647577) reported

    @freedomsupport are you guys having phone issues in London Ontario? Can't receive calls

  • DevServWorker M. Jackson (@DevServWorker) reported

    @FreedomMobile We bought the $100 plan with freedom mobile for our child. Do not get it for your kids. It cannot recieve or make calls or texts indoors. Anyone else with this issue? Freedom mobile doesn't care after you get it either.

  • _KJEdwards_ KJ Edwards (@_KJEdwards_) reported

    @freedomsupport Basically yes. Didn't even bother to give me a pamphlet to show the plans you offer even though I knew from online, didn't bother to offer help!

  • feedinghand simptober (@feedinghand) reported

    I am begging for a new phone plan. Release me from @FreedomMobile's shackles pls god damn December can't come faster 😭

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