Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 45 |
| Vancouver, BC | 14 |
| Edmonton, AB | 13 |
| Calgary, AB | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 3 |
| North York, ON | 2 |
| Surrey, BC | 2 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Coquitlam, BC | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Denis
(@alpha17x) reported
@FreedomMobile I keep getting set to French based on the location freedom gives websites. I'm in Alberta, not Quebec. How do I permanently fix this so I don't have to change language settings every time I visit a site on mobile data?
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Arnav Bindra
(@ArnavBindra29) reported
@FreedomMobile Been following up on a few charges on my bill for the last 14 days. No resolution provided at all, in fact the staff was rude and made false commitments. Disappointed with the service!
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Francesco Pisani
(@tlhingan_) reported
@freedomsupport The latest Samsung system update for the S10 is causing issues with Gear VR. It wants to uninstall it, but it can't. Samsung says it's not them. Is it you?
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purva bhalla
(@purvabhalla) reported
@CCTS_CPRST : I request you to look into the issue, @FreedomMobile is charging their customers for unused & returned services & breaking customer trust blatantly.
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Ari Safari 🇮🇱✡️🇨🇦🦔👾🎮
(@jewknowwhattodo) reported
@FreedomMobile Horrible service, worse customer service.
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Esther
(@BellaE) reported
@FreedomMobile why don’t I get Amber Alerts or other Emergency Alerts on my phone? There’s a little child missing. We should all be on the watch looking for him.
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︎♡︎𝘕𝘪𝘤𝘰𝘭𝘦 𝘹 𝘓𝘪𝘭𝘭𝘪𝘦 ︎♡
(@LilliexLust) reported
@FreedomMobile your support team is absolutely ridiculous this morning I demand a supervisor call me immediately
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gamer
(@gamer___15) reported
@FreedomMobile stay away from likewize insurance that freedom offers poor customer service and not solving phone issue.
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Kathy Rodley
(@Kathy1R) reported
@freedomsupport I have a quick question I recently changed my plan to big gig with unlimited calls in Canada I never made a long distance call before. Is it safe and covered to call Calgary to land line non freedom member.
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@sungmanitu88
(@sungmanitu88) reported
I won't pay my bill on time @FreedomMobile Your kiosk didn't have an internet connection from your parent company Rodgers communications. What a rediculous situation ! You can wait as you can't provide consistent service.
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debstarz
(@starz4) reported
@FreedomMobile Why can I not get a copy of invoice needed ???? Online account does not have it and your back office won’t do it. Help needed.
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Shahid
(@tomdshahid) reported
@FreedomMobile Horrible customer service!! 7 calls in the last 3 days to release my number and every time excuses!
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Ed Karter804🇨🇦
(@eddykarter) reported
@skanes49 @FreedomMobile @freedomsupport I was a pay as you go customer . Told them I am done and moved on . Guess who is getting harassed by a collection agency now ? Truly a horrible company . They even harass the family of deceased customers . Pretty sad and sick .
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Matt Hesketh
(@Chibi_Matt) reported
@freedomsupport experiencing no service in east Toronto?
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Fabricio
(@Fabricio__cl) reported
@freedomsupport hello, I'm a newcomer here, and I got today my new Canadian number with freedom mobile. Do you have any app to check my data? I'm using an Android cellphone. Please help me!
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