Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 37
Edmonton, AB 15
Vancouver, BC 12
Calgary, AB 6
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
Brantford, ON 4
New Westminster, BC 3
Mississauga, ON 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Is your web page down? Can't login. keeps spinning

  • imjessbadoria E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • RenaKunisaki Rena (@RenaKunisaki) reported

    @freedomsupport so I should change my phone number every time these scammers randomly choose mine to spoof? That's a lot of expense and hassle to not-fix something that you guys should be preventing.

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @FreedomMobile well that was a lie; Rogers did not cancel my contract with you when I switched and now you expect me to pay for another month?

  • Aniime_cutiie sweeT (@Aniime_cutiie) reported

    @FreedomMobile has the worst customer service , I really need to leave !🤮

  • LeBlancJpl John LeBlanc (@LeBlancJpl) reported

    @garden_nome1 @FreedomMobile In a previous life I was a software developer and hated Apple with a passion, not because of the product but by the way they would charge a fortune just to get the API. It's the reason most developers only support Windows, linux and Android.

  • scomo44 Elliot Friedmans beard R.I.P. (@scomo44) reported

    @freedommobile worst customer service ever. Went back to @telusmobility due to your lack of coverage, as did my son, and all we need is a port released. You have botched it twice, & now we r on hold for the 3rd time trying to get yr tech clown to figure it out #brutal #joke

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Hello. Cant sign in on any device. My account.

  • clusterplucking Clusterplucking (@clusterplucking) reported

    .@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?

  • ONeizy O'Neill Adam (@ONeizy) reported

    @FreedomMobile what’s the deal with not allowing existing customers to switch to better plans that are only for new activations? Where’s the customer retention in that logic?

  • RHPalmerston3 Lord Palmerston (@RHPalmerston3) reported

    @freedomsupport are there network issues? I haven’t been able to get data for hours in Toronto and I don’t think the issue is with my phone since I’m able to get up on Bell (dual SIM) just fine.

  • mkeshnnn mike shannon Ⴟ (@mkeshnnn) reported

    @FreedomMobile You’re advertising this, but it doesn’t seem like there are iPhone 12 Pros actually available... At least after chatting with a few retail locations. Is it a supply chain issue due to Covid? Also, what’s the latest update on the 5G network next year?

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile I called to cancel the line on Oct 29th and still getting invoiced for service. Was told that it wasn't actually canceled on your end, and I still need to pay for a line that doesn't exist. Are you a joke?

  • brennenkovic Brennen (@brennenkovic) reported

    @freedomsupport your credit check system is completely broken. Tried to become a customer and was denied. I have good credit and pay all bill on time. I have read people with 800 credit score being denied. Maybe its a blessing I wasn't able to sign up with you @FreedomMobile

  • imarkstr MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

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