Freedom Mobile

Freedom Mobile Outage Map



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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 47
Calgary, AB 23
Vancouver, BC 11
Edmonton, AB 10
Ottawa, ON 10
Mississauga, ON 9
Brampton, ON 8
Hamilton, ON 7
Scarborough, ON 7
Surrey, BC 6
London, ON 6
Newmarket, ON 5
New Westminster, BC 4
Richmond Hill, ON 4
Windsor, ON 4
Coquitlam, BC 3
Victoria, BC 3
Etobicoke, ON 3
Oshawa, ON 3
Barrie, ON 3
Richmond, BC 2
Welland, ON 2
Montréal, QC 2
Nepean, ON 2
Ajax, ON 2
Niagara Falls, ON 2
Vaughan, ON 2
Guelph, ON 2
Burnaby, BC 2
North Vancouver, BC 2

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Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • Aquin George (@aquingeorge) reported

    I was an early adopter of @FreedomMobile. Got at least 5 friends to switch from @Rogers to Freedom. I was rewarded with increased rates and poor customer service. The competition is giving me better rates to switch. I think it's time to switch.

  • SETH YUP (@Sethhop89) reported

    So @virginmobilecan hasn't replied yet. @rogers or @FreedomMobile y'all want a new customer come June? . I say rogers cause you guys are killing it with patience when it comes to my internet and cable bill. If you can provide the same service when it comes to cellular I'm all in

  • Anthony Morris 🖖🏻 (@amorriscode) reported

    @valentinprgnd @TELUS @FreedomMobile has nothing to help me. 😭

  • Jesnet (@JesnetAbellon) reported

    Lte and signal not stable northyork area? Wilson and keele @freedomsupport @FreedomMobile

  • thereaLsAuNdraDivinity (@SaundraDivinity) reported

    So disappointed with @FreedomMobile because our phones were not working since 230am to now and they won’t credit the account. We have people in hospital who couldn’t reach us. Does @FreedomMobile take advantage of all customers? Usually they are good!😢

  • SaraM (@Spotsofhappine1) reported

    @FreedomMobile What's going on with your network? I can't make or receive calls and my bill is up to date. Ugh...

  • Ray Morris (@RayMorr70000371) reported

    @freedomsupport Phone no workee pls fix thx.

  • Jocelyn (@fancyfeetstar) reported

    @freedomsupport what is going on can’t call out while u are doing systems update like wtf how long will I go without a phone #bs #thankfortheheadsup

  • DJ Andy Murphy (@djandymurphy) reported

    @freedomsupport Yeah kinda figured there wouldn't be an awful lot you could do but thought I would make you aware of this as I can imagine quite a few customers are probably experiencing this. Me and my housemate used to get the same calls 15 minutes apart from each other before she left.

  • steven cooke (@busstop2001) reported

    @FreedomMobile My phone is not working on the network either, but I don't know if that is you or Motorola so can't hold you responsible yet.

  • steven cooke (@busstop2001) reported

    @FreedomMobile After being charged $10 to get my new phone working on the network by the oh-so smug prat working at the Danforth store I am not inclined to recommend Freedom to people.

  • PhilipSy (@PsyVG) reported

    @freedomsupport Hey guys, quick question, If I cancel my plan phone plan partially through my monthly period, am I still charged for the whole month?

  • queen beth dutton (@jordansemyons) reported

    @freedomsupport hey, trying to log into my account but none of the verification methods are sending me codes. I’ve sent several requests and nothing, this is getting ridiculous. What is going on? Nothing else has issues emailing or texting me codes...

  • ChimTO (@ChimmyTO) reported

    @freedomsupport I need a manager to help me.

  • 💙 Deanna G. 🦋🌶️ (@thepuppydog26) reported

    @freedomsupport It's not a billing issue - I just received the same email 11 times for no reason


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