Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Vancouver, BC | 14 |
| Mississauga, ON | 2 |
| Toronto, ON | 25 |
| Edmonton, AB | 15 |
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 1 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Bhavya Arora (@Arora_Bhavya20) reportedWhat a Terrible Customer Service!! Just wondering that how a company's Employees can be this Untrained and Unprofessional , that they are Misleading there Customers and Providing False Information. @FreedomMobile. What a Shame !!!!
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Rob Milne (@therobmilne) reported@FreedomMobile So if you do actually want to fix anything. Don’t both contacting their support via phone or website. Just contact @freedomsupport They helped me and won back my trust!
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Salma (@Salma31097164) reported@FreedomMobile They steal money from your credit card when u call they say they can’t help please find a reputable company
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🇨🇦Jay🏴 (@jaytheredneck1) reported@freedomsupport If you’re going to slow me down so much that I can’t even load your app, first what makes you think I can load a web page? And second, what makes you think I feel like paying for that level of service?
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hardeep kalirai (@mylifeashardeep) reportedHorrible customer service @FreedomMobile
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C.J Guevara (@carlos1984kid) reported@FreedomMobile Tried to pre order since I am up for renewal but even if you get 65 plan with 35 tabs they still want over 1000 upfront t. Sound ridiculous might have to look into new provider after 8 years of being a wind/freedom customer.
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Yatsina (@Yatsina) reported@FreedomMobile. The online banking app never works and the shop is closed. How am i supposed to pay my bill? #help The phone reps send me the link but it never opens correctly.
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Metal Luscious (@metalluscious) reported@FreedomMobile I have been waiting for 7 weeks for my ordered iPhone 12 Pro Max. Almost 2 months! Deposit was made on Nov. 22 and still no phone. I can get one from Apple directly by Wednesday. How do we fix this?
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Kassie (@Kassie_YEG) reported@FreedomMobile horrible online messenger help HORRIBLE!! How do I STOP the need to verify my account EVERYTIME I want to log into it? I will absolutely change carriers in 29 days if you cant resolve this pain in my ***
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Jarrod Terrell (@jarrodcterrell) reportedI just woke up one morning with my service disconnected. And not knowing why. Countless hours of confusion, stress, and frustration and not even apology or admission of error on their part. It would have been nice to at least receive a credit for my trouble. @freedommobile
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Juggin 🅱️ (@SecuringBagz) reported@FreedomMobile u guys r sooo ****. Making mfs buy defective top up cards from shoppers
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Larysa (@larysabella) reported@FreedomMobile HOW CAN YOU KEEP SELLING PHONES IF YOU CAN'T EVEN DELIVER THE PHONES YOU ARE SELLING?!!??! COMPLETE SCAMMERS Paul McAleese - WORST CEO I HAVE EVER SEEN RUNNING A HUGE COMPANY!!!!!!!!!!!!!!!!!!!!!!!
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Steph Lackey (@stephlackey) reported@freedomsupport Over the past few months I have talked to 5 service reps and no one could help. Can you please put me in touch with someone who has more authority that may me able to help correct this?
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Doug (@HeadBanger1968) reported@FreedomMobile so, I get a message that I'm due for a hardware upgrade, I jumped thru all the hoops only to find out that I have to find a store that remains open,has the phone I want, during a pandemic when we are supposed to stay home??? Not going to be a customer much longer!
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Jon (@Jon49071940) reported@FreedomMobile Your service is down again in new tecumseth Ontario for past 90mins. Unable to connect to freedom or away network. My wife is driving home from Toronto unable to communicate. Why am i here? #broken #justjunk