Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 84 |
| Toronto, ON | 77 |
| Vancouver, BC | 39 |
| Calgary, AB | 20 |
| Surrey, BC | 13 |
| Coquitlam, BC | 6 |
| New Westminster, BC | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Ottawa, ON | 3 |
| North York, ON | 3 |
| Nepean, ON | 3 |
| Burnaby, BC | 3 |
| Red Deer, AB | 3 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| Montréal, QC | 2 |
| Scarborough, ON | 2 |
| Ajax, ON | 2 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Malicious Mandy
(@mandysmind) reported
@freedomsupport We had to go INTO the store to resolve our issues with your company. The phone agent was unhelpful.
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Malema007
(@Malema0071) reported
@freedomsupport Your app and website have had major issues for years and the issue hasn't been fixed. You need to develop a new software because the one you have is super slow. If you look on the Play Store reviews, they're mostly negative.
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Rizza
(@Rizza_G) reported
@FreedomMobile “Why are you sending out specials to your existing customer base if you cannot offer the phone they want!!!” MAKE IT MAKE SENSE!!!!!
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Transit_Plays - Transit & Games
(@GamerRBLX12224) reported
The moment when you keep getting Robo calls everyday (claiming to be Service Canada and Canada Borders Service Agency) @freedomsupport please help
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boringlisap
(@BoringLisaP) reported
@freedomsupport Another stupid ? I've never switched carriers before. How do I switch to Freedom and port my number and get a new phone on your payment program? Can I do that online?
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Bidisha Bhattacharya
(@bidisha1104) reported
@FreedomMobile as bad is your online/phone customer service,I found a excellent service at one of your store at kingsway,Vancouver,executive:Flora,the amount of effort from store she tried to solve this easy thing. 10% of that effort from your backend would have solved the issue
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Wasim Azid
(@wasimazid) reported
@freedomsupport @Randy40575132 That’s true. I have been using Freedom since it was Wind Mobile. No roaming issues at all.
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Kate
(@Marie1Kate) reported
I swear despite not being over my data limit. It feels like Freedommobile had throttled my data. Third day it has been slow. Nearly messed up on something important because of it.
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Jenny
(@jinkang5858) reported
@freedomsupport I’m getting very frustrated with a simple number porting in experience right now, still no resolution after 8 hours ordeal, been told have to wait 24 hrs to get my cell phone number active, They don’t tell me why!!! Would you be able to help?
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DLamichhane
(@proxyDep) reported
@freedomsupport Goes to partner network right a way after leaving your city area… very less home coverage…. Fed up
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Sue Rau
(@Soosole) reported
@freedomsupport Been waiting 30 minutes for support - on a less than 5 minutes initial promise - then, will be with you shortly update. Is anyone working?
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Corbin
(@Ravetcofx) reported
@freedomsupport SMS is not working
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Kelv a.k.a BigBant / kHuggles
(@kelvinleigh) reported
@FreedomMobile So new customers on black Friday can get 40GB data deal for $80 Canadian but me a customer for over 5 years can't get mine changed from 25Gb for $100 to anything close to the above offer. Please make this make sense. Gain new customers while losing loyal ones?
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Frank Gervasi
(@FrankGervasi1) reported
@FreedomMobile Awesome! New customers only. So much for customer retention
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C9 2022 Champs!
(@C9atWorlds) reported
@FreedomMobile Great deal, horrible reception. You're better off with Koodo if you value signak strength at all