Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 80 |
| Toronto, ON | 54 |
| Vancouver, BC | 30 |
| Calgary, AB | 27 |
| Surrey, BC | 12 |
| Coquitlam, BC | 5 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| Victoria, BC | 3 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| North York, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Vine.Park 🇨🇦🎙️
(@VineParkMedia) reported
@FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.
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CONSTANTINE VALDOR
(@kami_007x) reported
@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful
-
Chris
(@Silverxx27) reported
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
-
Sara Guerrero
(@Saraguerreror) reported
@FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me
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This Is a Collective
(@thiscollective) reported
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.
-
Matt Bellamy
(@Matt_Realtor) reported
@FreedomMobile any idea when home internet will be restored? im seeing hundreds of people online posting about the outage
-
WyzeOne
(@Remlam) reported
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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✪ Scribe the Prime Minister ✪
(@Scribe_Music) reported
@FreedomMobile your service is down in Langley BC
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
-
Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
-
This Is a Collective
(@thiscollective) reported
@FreedomMobile - so what's the point of being able to text support if no ever answers?