Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 45
Vancouver, BC 14
Edmonton, AB 13
Calgary, AB 5
Mississauga, ON 4
Scarborough, ON 4
Victoria, BC 3
New Westminster, BC 3
Red Deer, AB 3
Ottawa, ON 3
North York, ON 2
Surrey, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Coquitlam, BC 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • plutoorbust Laddie (@plutoorbust) reported

    @Kyuss_Jones @freedomsupport I was with them. Their network is difficult if you leave the area. But from the sake of hassle, issues, and costumer service they were better than any provider I’ve ever been with. Once they get their network large enough I would go with them again.

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Why should I call? You’re going to hang up on me just like all of the other Indian banchod who don’t know English

  • isaac_enkoom Isaac Enkoom (@isaac_enkoom) reported

    @FreedomMobile why is there no service in Quebec ? 🤔

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport my data is either really slow or not working at all. I'm currently in Mississauga. Is there an outage?

  • Nazkamani Nazir Kamani (@Nazkamani) reported

    @freedomsupport Has my phone been unlocked as yet. I will now ping support on Facebook and messenger.

  • EarthToElize Elize (@EarthToElize) reported

    @FreedomMobile I got freedom over a week ago & haven’t been able to make or receive calls since. It’s not just inconvenient its unsafe. if theres an emergency I can’t call help. I’ve contacted customer service twice & after 5 business days i have no idea when it will be fixed.

  • Nazkamani Nazir Kamani (@Nazkamani) reported

    @RetroIffy @freedomsupport Absolutely right, they don’t give a damn . They also lock your phone so you can’t move away. Be careful consumers.

  • rolypolyistaken Roly Poly (@rolypolyistaken) reported

    .@FreedomMobile you guys make it hard to cancel cellphone service on purpose and everyone knows it.

  • Chintan72024830 Chintan (@Chintan72024830) reported

    @freedomsupport disappointed with customer support call. After being freedom mobile customer for 6 years .Starting to find options.

  • judemitnyan Judith (@judemitnyan) reported

    @freedomsupport Hey there! I spoke to 2 customer service representatives tonight about this. The first one told me ot must have been a fraud and 2nd that the offer finished 1 day before I did the transaction! They offered partial compensation for the $30 tab. This is bad faith action.

  • umazes Anne's last brain cell (@umazes) reported

    @NerdHerder77 @freedomsupport @usmanim97119989 Just wanted to say I had the same issue, I've already spoken to live support on Freedom Mobile's website and they told me to just try a different method like paying by calling customer support. Pretty annoying.

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @FreedomMobile If anyone wants good service use Rogers or Bell because if you lose your phone or it breaks or literally anything you have to pay for it and there’s nothing you can do. Freedom mobile doesn’t work with the police so that @Apple IMEI numbers can be tracked

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Dinga dinga dinga dinga my name is Bob how may I help you give me your sin number banchod lmao what the absolute hell is wrong with with people bro you guys hire foreign workers who screw the customer service up

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Too bad tech support is run by incompetent people who work for a dollar a month lmao

  • yessfac1 Judith McLaughlin (@yessfac1) reported

    @FreedomMobile really need some customer service here please

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