Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 51
Ottawa, ON 34
Oshawa, ON 18
Mississauga, ON 15
Calgary, AB 13
Windsor, ON 11
Brampton, ON 7
Edmonton, AB 7
Waterloo, ON 6
Vancouver, BC 6
Peterborough, ON 5
Montréal, QC 5
Oakville, ON 4
Kitchener, ON 4
Hamilton, ON 3
Woodbridge, ON 3
Milton, ON 2
Surrey, BC 2
Ajax, ON 2
Nepean, ON 2
Barrie, ON 2
Bowmanville, ON 2
Thornhill, ON 2
Victoria, BC 2
Newmarket, ON 2
St. Catharines, ON 2
Niagara Falls, ON 2
Scarborough, ON 2
Georgetown, ON 2
Markham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @freedomsupport Oh yeah, water can get everywhere! Nothing's worse than a flood that didn't come from bad weather!

  • Youth_Whisperer Christine Ryrie (@Youth_Whisperer) reported

    @freedomsupport Hi whe. I open my mail box the first message won't play. Sometimes is will say the name of the person who left a message but never plays the actual message can you help?

  • __BeaautyQueen 𝙿𝚛𝚎𝚝𝚝𝚢𝙼𝚊𝚖𝚊💅🏾🎀 (@__BeaautyQueen) reported

    I need to switch from @FreedomMobile this company suxks. Their data sucks.

  • walterlow walterlow (@walterlow) reported

    @FreedomMobile the easiest thing to do on a website, should be to update your credit card for billing. Extremely unhelpful when the instructions from support are wrong. Then you end up in the hell of customer support and there is no effective way to communicate your frustration.

  • __BeaautyQueen 𝙿𝚛𝚎𝚝𝚝𝚢𝙼𝚊𝚖𝚊💅🏾🎀 (@__BeaautyQueen) reported

    Like you said my data restarts on the 4th. Today is the 4th. Why is it still slow? @FreedomMobile

  • dylangrgas Dylan Grgas (@dylangrgas) reported

    @freedomsupport @lilphilanthrop Seems like your service isnt working on the ttc. From st clair to yorkmills.

  • SalmanTweets2 Salman (@SalmanTweets2) reported

    @FreedomMobile This Trade up thing is the worst possible idea by Freedom. Some of us never want to give up our things. Without Trade up Eligible you guys are more expensive and with far lesser coverage than Rogers or other big guys. Just my honest Feedback.

  • Gagan77333001 Gagan (@Gagan77333001) reported

    @freedomsupport @Mantoniette13 I was also experiencing Freedom mobile internet was not working for me at all yesterday but for today it’s kind of Okay… What’s the problem here, is it connected to the rogers issue??

  • PolarBearMama4 CanuckArmyMom (@PolarBearMama4) reported

    @FreedomMobile I've got no call/text service currently and cannot use online service due to text authentication. Is there a service outage in Mississauga?

  • maamejo YT: Spoonfulofjo (@maamejo) reported

    @kingjgotitt @FreedomMobile No but I have the same problem 🙃

  • kingjgotitt 4 (@kingjgotitt) reported

    I pay 127 dollars to talk to no one a month freedom sucks @FreedomMobile

  • scotty14_14 Scotty (@scotty14_14) reported

    @RaceCanada_ca @Bell @FreedomMobile Yeah rub it in after living like a caveman for the last 24hrs on Rogers. Only good thing was anything I had to do I did on Thursday before the shutdown. Not much you can do and working for a Utility for 35 yrs I'm not going to shout/complain to Rogers............**** happens!

  • MarcoLi88639233 Marco Linares (@MarcoLi88639233) reported

    @benFsinger @freedomsupport it's cuz they rent towers from Rogers and are utterly **** to begin with

  • korvomonte 𝑹𝒐𝒃𝒆𝒓𝒕 𝑫𝒗𝒐𝒓𝒌𝒊𝒏 🇨🇦🇺🇸🏳️‍🌈 (@korvomonte) reported

    @freedomsupport can anyone help me using hotspot/usb? @TekSavvyBuzz lost my internet connection and I'm desperately trying to get back online. i called tech support but the only thing they were able to get me connected via bluetooth.

  • rlsavard Re (@rlsavard) reported

    Hey @FreedomMobile you assigned my number to somebody and their contacts keep being redirected to me but yet when they call other numbers, my number shows up. Fix your problem please. I'm so glad I switched companies. This is annoying and not the first time it's happened.

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