Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 20
Calgary, AB 7
Edmonton, AB 6
Vancouver, BC 6
Ottawa, ON 4
Brantford, ON 3
London, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Scarborough, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • darsh39 Darshan Singh (@darsh39) reported from Brampton, Ontario

    @FreedomMobile having issues from last 3 days with the networking dropping out.

  • Mahonzzzz - (@Mahonzzzz) reported

    @FreedomMobile your service is so ****. I wish I changed. **** my life.

  • Enestuvwxyz Enes (@Enestuvwxyz) reported

    @freedomsupport Hi! My account got suspended because I did not top up on time. I just paid my outstanding balance, how long does it take for the service to continue again?

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @freedomsupport Not at your prices sorry dropped calls cost me big money. It is bad enough cell phone service in Canada is over priced I am not going to pay over priced and sub standard. But good luck out there.

  • JoeG64769416 Joe G (@JoeG64769416) reported

    @FreedomMobile I am a freedom customer I recently received an email for phone upgrade. Unable to obtain this offer .

  • Charlot31041072 🌈🇨🇦🍁Mocha 🍁mom -Charlotte 🇨🇦✌️ (@Charlot31041072) reported

    @freedomsupport Well maybe help people who have it . Is G5 still in beta version .I sure don’t want it 🤮

  • chisomilokah Chisom Ilokah (@chisomilokah) reported

    @freedomsupport what is going on with your network lately. Been losing service in areas where I typically have service. Is there a current problem I should be aware of?

  • 780ChadG Chad Goberdhan (@780ChadG) reported

    @TeamVisalus @FreedomMobile Trust me they suck dude worst cell provide there is .. check Shaw mobile and or even Telus

  • ApesWithEgos M Mitchell (@ApesWithEgos) reported

    @FreedomMobile Been a customer since back in the Wind days. As of yesterday my Sony Xperia can no longer find any network. 40 hours without connection. Need help here.

  • xKingmav_ Ruh Dallas (@xKingmav_) reported

    Freedom mobile the ****! @FreedomMobile

  • 1ncredulous L. C. H. (@1ncredulous) reported

    @FreedomMobile Charging me twice a month the past 3 months now saying I'm over my limit. Impossible, I'm on home wifi mostly, plus proof on my phone how much network data I use not even close! #freedommobile

  • RandRsmom mandy (@RandRsmom) reported

    @freedomsupport how come no one can hear me when I talk in the phone. I’ve been with freedom for a week and the service is terrible.

  • newlyaware Johnny T (@newlyaware) reported

    @freedomsupport your app is broken ,trying to remove an add on and it says error occured try again

  • WilliamLincolnA William Lincoln (@WilliamLincolnA) reported

    @freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work

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