Freedom Mobile

Freedom Mobile Outage Map



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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport Cannot send SMS. Called you twice. Agents are rude and give conflicting information. Waited 25 mins for your call. You disconnected after half a bell. sent DM here... no response... Not happy at all.

  • Hot Temari 🌶 (@itskyannaa) reported

    @FreedomMobile you have the WORST customer service & I’m beginning to think you don’t train people at all. I just spent 50 mins on the phone for a mistake YOU made and had NO solution. Joke *** company and my account with y’all is officially terminated. 🖕🏿

  • Andrew Chelstowski (@SportsFan931) reported

    @freedomsupport Hi freedom I used to be a freedom customer since the wind days. I unfortunately had to leave Canada for a bit but I didn't want to lose my plan so the loyalty agent gave me a case number so that when I'm back in Canada i could get my plan back.

  • S Logiebairdie (@heidthebaw75) reported

    @freedomsupport customer service is ****.

  • Ryan Whyte (@rfwhyte) reported

    Hey @FreedomMobile what kind of Mickey mouse operation are you running where your agents can't even tell me which of your stores have a particular device in stock? It's like your actively want to lose me as a customer.

  • Mikaeel Ghany (@mgxa_) reported

    @freedomsupport Well clearly today is a slow day. Your network's been down for the past hour. Not receiving calls or texts.

  • Matthew Dunn  (@the905guy) reported

    I just used @freedomsupport on WhatsApp to switch my play to the new 20 gig for $65. They kept my 3 gigs extra I already and didn’t change anything else billing wise. Customer service is A-plus. Also! 23 gigs of data for $65! I feel like I’m robbing someone.

  • Brigitte Laskowski (@singerskates) reported

    When I went to register with LG my phone that I bought through BestBuy, because your online store ran out of the LG G8X, I made a mistake about my provider because I thought they meant from where I bought it. Could you fix this for me, @freedomsupport ?

  • NoWater (@HashtagSwimming) reported

    @freedomsupport just spent 1h37m with RCS support because support and I thought my "1.5gb promo" plan had unlimited data. Can y'all send a memo "prepaid-only plans don't get unlimited internet" to your people. Sales reps too because she told me it was unlimited when I signed up.

  • Damir (@dlza27) reported

    @freedomsupport Could you please look into coverage/quality on Anthony Henday highway in YEG between 100 Ave and Gateway blvd. Tried having a WhatsApp call and quality was terrible at times. Other side was on wifi so I know the issue is with me. Thanks

  • sheeks (@sheeks_sheeka) reported

    @freedomsupport IF A CUSTOMER IS LATE WITH THEIR PAYMENT THE LINE GETS CUT....BYT IF YOU GUYS NEED TO DO A REFUND THERE IS NOTHING YOU GUYS CAN SMH HONESTLY WOULD NEVER RECOMMENDED FREEDOM TO ANYONE

  • sheeks (@sheeks_sheeka) reported

    @freedomsupport AND YOU GUYS NEED TO TRAIN YOU CUSTOMER SERVICE STAFF PROPERLY SOMETHING AS SIMPLE AS LEAVING CORRECT NOTE ON A ACCOUNT IS NOT BEING DONE.

  • Martin L 李蔭庭 (BytownGhostHunter) (@zephyr064) reported

    @tryoung @FreedomMobile @freedomsupport Yeah, I agree. The only work around they gave me was to turn on Wifi Calling. Which I have been doing. I updated the SIM on my wife’s phone and now she’s connecting to Nationwide instead of the Freedom network. 4G? I’ve NEVER seen that. Just LTE and 3G.

  • Tracey McPhail (@BrokenHalo1978) reported

    @FreedomMobile Hello! I just received a voicemail message with some sort of exclusive offer being presented to me. I'm currently dealing with some hearing issues which make it difficult to hear people speaking on the phone. Are you able to give me the details of the offer?

  • Martin L 李蔭庭 (BytownGhostHunter) (@zephyr064) reported

    @tryoung @FreedomMobile @freedomsupport told me they don't guarantee LTE. But they're looking into why I'm not connecting to the Freedom Network.


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