Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 25
Edmonton, AB 16
Vancouver, BC 12
Calgary, AB 6
Scarborough, ON 4
Surrey, BC 4
Ottawa, ON 4
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Abbotsford, BC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ReplicatorUnit STARFLEET REPLICATOR UNIT (PARODY) (@ReplicatorUnit) reported

    @FreedomMobile so, now that you sold out - yet again - what will happen to our rate plans etc.? Will @Videotron use lube, when they take over our service etc? Will we get a choice on plans etc? We the users of #FreedomMobile need answers.

  • _BrianMahoney Brian Mahoney @Brian_Mahoney@mas.to (@_BrianMahoney) reported

    @FidoSolutions The notice was buried in your abysmal account details. Regardless, I/we have other options now. @freedomsupport and @Videotron offer better plans at better prices. Was the $2 worth losing a customer? A five year customer?

  • ninetteibanez ninetteibanez (@ninetteibanez) reported

    @freedomsupport I am sending you a DM and it keeps on failing. My settings are correct. I need to fix phone's screen damage ($39). Your service request keeps pushing for a replacement device ($129). We have the protection plan.

  • Janedoe67856020 Janedoe (@Janedoe67856020) reported

    @FreedomMobile trying to upgrade my phone online but every time I try, at the last step when the order is submitted it keeps giving me an error. Tried doing it through support too but the agent had the same problem

  • soryitaontoast Soryita | TOAST (@soryitaontoast) reported

    @FreedomMobile is a joke. I moved to an area that doesn't have Freedom Network, I'm limited to Nationwide data, which is only 1GB on the plan I pay $65 for. I have to pay $30 for another 2GB of data. So I'm paying $95 for 3GB of data.

  • b2caron Brandon Caron (@b2caron) reported

    @FreedomMobile will Freedom's home network be expanded with Videotron's Quebec network? I don't want to be roaming when I go to Montreal anymore 😢

  • hantar2022 Raj Joshi (@hantar2022) reported

    @FreedomMobile if all you do is make roaming fees reasonable I would switch to your service. $15/day is ridiculous - roaming in Canada with a phone from India is $1/day.

  • LorcanDuval carsoflondonontario (@LorcanDuval) reported

    @FreedomMobile When will LTE plus be available for all of Ontario? I'm in London Ontario, and I only get LTE+ in two areas, but it's as slow as 3G

  • MmhMmhMiles Miles Kamel (@MmhMmhMiles) reported

    @freedomsupport I was checking out with a freedom agent yesterday and we added a line for my son. He made me sign a document and said I will recieve confirmation that my sim card is gonna get shipped but I still didnt recieve an email. Please help

  • ninetteibanez ninetteibanez (@ninetteibanez) reported

    @FreedomMobile I cannot send a message to your Freedom Mobile Care @freedom support

  • Jemini___ 🃏 (@Jemini___) reported

    Praying for all the people on @FreedomMobile’s garbage network right now 🙏🏾🙏🏾🙏🏾

  • leakseekers name can not be blank (@leakseekers) reported

    @palevell2 I would highly recommend NOT going with @FreedomMobile customer service is good but cell service is lacking.

  • cheryl_rhodes Cheryl Rhodes (@cheryl_rhodes) reported

    **** Freedom Mobile @FreedomMobile What the hell is wrong with the Internet tonight? Did you hire former Telus employees to provide a ****** signal? Our future together is going to come to a swift end. Thanks for the inconvenience.

  • garysimmons 🇨🇦 Gary Simmons (@garysimmons) reported

    @freedomsupport I'm moving to Montreal in May... Is there any chance we'll see an integration of the Videotron Quebec network that quickly so that I don't have to leave Freedom?

  • indi_jenn_ous Jenn Jenn (@indi_jenn_ous) reported

    @APTNInvestigate might want to ask @FreedomMobile why they don't honor tax exemption for on reserve Indigenous people. Why they are rude and dismissive once they know it's an Indigenous customer. Including agents hanging up and saying to call back to get a different agent.

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