Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 80 |
| Toronto, ON | 54 |
| Vancouver, BC | 30 |
| Calgary, AB | 27 |
| Surrey, BC | 12 |
| Coquitlam, BC | 5 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| Victoria, BC | 3 |
| Kitchener, ON | 2 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| North York, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Shep's Subdivision, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr.Naveen Parmar
(@Naveenprmr) reported
from
Clarington, Ontario
@FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.
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HSpizzle ✨
(@holly_spence95) reported
@freedomsupport Hi there! I’ve got an issue and I’m unsure how to solve this. I receive around 10-30 phone calls from scammers a day. I’ve silenced unknown contacts but they will leave a voicemail with me with no one speaking then I also get a text on top of that. Plz help me
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Agara Music
(@agaramusic) reported
@FreedomMobile why is our data service so terrible lately? The Rogers fiasco?
-
Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.
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Dave
(@Dave75135374) reported
@FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.
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Spuk 🇷🇺/🇺🇦
(@ShiNoTenshiTwo) reported
@icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport Yes your site is down. The app cannot connect to your servers. It is down from USA and Canadian IP's.
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PHANTOM
(@PISFORPHANTOM) reported
@freedomsupport I have a major problem with service right now …
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Holls 🤸♀️
(@Hollysaysrawrr) reported
@freedomsupport Just in time when mobile internet goes down. 😐
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Sherry
(@Sherry14122770) reported
@FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?
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Boss (2WayWiggs)
(@BigBoss52112110) reported
@freedomsupport Mobile Internet is not working.
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MO JO
(@MoneyMakerMo1) reported
@freedomsupport Lol come back to work...mobile internet down
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport Now instead of timing out it is giving the following error. "503 Service Temporarily Unavailable nginx"
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Steve Kovacs
(@SteveKovacsCa) reported
@freedomsupport There in no customer login through app or web browser.... I've been trying over two days! 🤮
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Dr.Naveen Parmar
(@Naveenprmr) reported
@freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.
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