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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 3
Calgary, AB 1
Vancouver, BC 4
London, ON 1
Oakville, ON 1
Trois-Rivières, QC 1
Toronto, ON 3
Mississauga, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • BoucherWil98675
    Wil Boucher (@BoucherWil98675) reported

    @FreedomMobile is service down for Vancouver internet?

  • yeehawsarahh
    sarah (@yeehawsarahh) reported

    @FreedomMobile i dislike your phone company and your customer service very much. it’s really terrible how you steal money from customers and then when they call/live chat support numerous times, i don’t get respected or helped and the manager even spells my name wrong

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • Lily08901017
    Lily (@Lily08901017) reported

    @FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards

  • pcguy8088
    Greg (@pcguy8088) reported

    @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

  • laithkhalil
    Laith Khalil (@laithkhalil) reported

    @FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • NEWSFORWORLD
    KJ (@NEWSFORWORLD) reported

    @FreedomMobile Any plans for Freedom Mobile network upgrades in Toronto ahead of FIFA World Cup 2026 to handle the expected crowds? Roger’s and Bells already officially announced .

  • _kasheer_
    HR (@_kasheer_) reported

    @FreedomMobile Last two times I was told they will fix it. Now I am being told that half of my Roam Beyond data (bonus 10GB) will be used within Canada BEFORE my home data is used (250GB US/Canada/Mex). How does it even make sense?!

  • PARAG4591
    Parag Gajjar (@PARAG4591) reported

    Customer since 2017. @FreedomMobile says my contract showed the wrong TradeUp amount. 6 months later they added $669 and won’t waive it. Their mistake, my cost.

  • FrathosCAN
    🇨🇦 Ralph FranSpringman 🌷🌞🌷 (aka Frathos)🇨🇦 (@FrathosCAN) reported

    @Kotaku WTF is up with the unclosable @FreedomMobile ad on your website? The little X to close ad doesn't do jack **** so rather than wasting my time (I'm already a FM client), I had no other choice but to leave the site & not read the content I opened on the first place. #BadWebDesign

  • justinfinnn
    Justin (@justinfinnn) reported

    Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

  • ASAP_N0_Rocky
    Wisdom (@ASAP_N0_Rocky) reported

    @FreedomMobile is the worst mobile company in Canada hands down

  • NEHAL888888
    Nehal Mohamed ⚕️ (@NEHAL888888) reported

    @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

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