Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 77
Vancouver, BC 39
Calgary, AB 20
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
Ottawa, ON 3
North York, ON 3
Nepean, ON 3
Burnaby, BC 3
Red Deer, AB 3
Oakville, ON 2
Agassiz, BC 2
Montréal, QC 2
Scarborough, ON 2
Ajax, ON 2
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • kenmonye Fourteen-kay (@kenmonye) reported

    @FreedomMobile honestly love your plans but I can not hold a 1 minute call in my house without seeing call failed like when is Rogers taking over.The network is horrible what’s going on

  • 2Mahnas Mahna (@2Mahnas) reported

    @freedomsupport Ah ok, as AT&T wasn't even an option and T-mobile was who I was having issues with. They must have some serious gaps in their coverage in Niagara Falls New York then as I shouldn't have this much trouble with a Samsung 20+ with 5g enabled or turned down to LTE.

  • Kerriayel Kaza🇹🇹🇨🇦 (@Kerriayel) reported

    @freedomsupport 1/2 I have questions about why your customer service is so piss poor. 3 days later I still don’t have a simple second line added. 45mins plus on each chat. One agent makes an offer. Transfers me. Next agent says no that’s invalid. Transfers me. Next agent says im sorry, transfers

  • Tranov1 Galin Tranov (@Tranov1) reported

    @freedomsupport is not able to help customers in case of spoofing the only way out is changing the number which if not a good resolution at all.

  • Corinne35443671 Coco (@Corinne35443671) reported

    ok @FreedomMobile where was my test "emergency alert"??? weren't you participating on the west coast?

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport I have spoken on the phone no less than a dozen times since December to people at Freedom and not one of them has been able to do anything. Yet. They all say they want to help but are powerless to act. How am I to believe you are going to be able to do any better?

  • annechoy Anne Choy (@annechoy) reported

    Dear @FreedomMobile I might have to cancel my plan with you guys. I get no data reception at my workplace. (130 Bloor St. Toronto) Can this be remedied before I have to cut my service and switch?

  • pIanet_sandwich planet sandwich (@pIanet_sandwich) reported

    @FreedomMobile Freedom has terrible coverage and terrible customer service

  • QuantaviusSilky Quantavius Silky (@QuantaviusSilky) reported

    Your team wasted 4 hours of my time and gave me an offer that didn't exist. Please avoid freedom at all costs. They're barely cheaper than the other guys but the service is much worse. @freedomsupport

  • stevenmtaylor Steven Taylor (@stevenmtaylor) reported

    @freedomsupport my phone not receiving international calls. NO LIVE SUPPORT TO RESOLVE?

  • p8r8s p8r8s (@p8r8s) reported

    Hi @freedomsupport I’m permanently moving from Canada to UAE (Dubai). And I want to keep my mobile phone number for 2FA etc. I’ve been told your $99 prepaid plan would be an interesting option. If I transferred to it, would my phone work in UAE (or do you have network partners)?

  • YoungStreete Lisa (@YoungStreete) reported

    @freedomsupport Feedback? Not one single CS interaction we’ve had with Freedom has been enjoyable. Always issues and get the runaround. It would be a waste of my time and yours to provide feedback. Crediting back the unexpected charges was the thing to do and you failed miserably.

  • s_decembersnows S. S. (@s_decembersnows) reported

    @freedomsupport Sorry there was a miscommunication. I appreciate your help and knowing my line is not cancelled!

  • Gabe3l AllHailGabe (@Gabe3l) reported

    @FreedomMobile service report: we need better service on Keele between Rutherford & Langstaff Rd. Getting 3G down here and it’s slow af.

  • ShireenJ Shireen Jeejeebhoy (@ShireenJ) reported

    @freedomsupport Not roaming, support for the @thelightphone is what I was talking about.

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