Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Scarborough, ON 4
Ottawa, ON 4
Calgary, AB 3
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Abbotsford, BC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • haaye_tatta HaayeTatta (@haaye_tatta) reported

    @freedomsupport Well its very disappointing that Freedom Mobile is not removing my iphone from blacklist, However i paid all of the due bills, and wasting three to four hours evryday with the chat support but are not helping me with it

  • thebesttweets69 Good Tweets (@thebesttweets69) reported

    Freedom mobile data is about as slow as trying to hook up a 56k modem to a wifi router (somehow), then going as far away as you can go while still being connected, and watching a 16k youtube video on 5 different devices. #freedommobile #funny

  • 8thCyn Cynthia Piercy (@8thCyn) reported

    @EricaEhm @FreedomMobile Oh their central customer service is awful. Occasionally you get someone good in a store, but I don't go out that much anymore. Sorry you had that on top of everything else. Sounds like you've had a crappy day!

  • colinscameron Colin Cameron ⚽️ 🔴 ⚪ 🇨🇦 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@colinscameron) reported from Burlington, Ontario

    @freedomsupport Thanks for the offer. There's nothing you can do. I used to overlook the spotty service area because the price was low. Now your plans aren't significantly different from other carriers, but your coverage area is. Solving that issue isn't in your job description.

  • konjennedy Jon Kennedy (@konjennedy) reported

    @freedomsupport Hi….does Freedom support group text messaging?

  • Discharger007 discharger (@Discharger007) reported

    @FreedomMobile St. John's, NL taken from Signal Hill

  • PeterEhmAuthor Peter Ehm 🇨🇦 🚀 (@PeterEhmAuthor) reported

    @EricaEhm @FreedomMobile Unfortunately, customer retention is a low priority for major mobile Carriers in Canada nowadays. Churn makes the bottom line sparkle for them. I simply wait until my current carrier messes up too badly to fix, then move on to a competitor. Repeat cycle every 2-3 years, sadly.

  • TravelEatAwe RHO (@TravelEatAwe) reported

    @freedomsupport A lot of song and dance. I’ll wait to see any results. The runaround just to get basic service from @FreedomMobile is ridiculous.

  • mc_sulek Mc Sulek (@mc_sulek) reported

    @FreedomMobile has terrible customer service. Everyone seems to be very incompetent at their jobs, no one has any answers or solutions. I WOULD NOT RECOMMEND IT at all! As soon as I can I will get out of it

  • Hi__Her Hi.Her Year of the Tiger 🐯 (@Hi__Her) reported

    @FreedomMobile I don't see a DM button? Please help me claim my prize.

  • EricaEhm Erica Ehm (@EricaEhm) reported

    I am FURIOUS at the terrible customer service I just received at @FreedomMobile. Dismissive answers and taking zero responsibility for their mistakes.😡

  • gdsmth SAL (@gdsmth) reported

    @freedomsupport Thanks. My bad experience was actually with Samsung Canada directly through their website. Let's see the outcome of this promo first.

  • boobgrabbber guy (@boobgrabbber) reported

    @FreedomMobile or y’all can stop charging Canada these stupid *** prices for fancy radiation

  • rbphilip 🇨🇦 Rob Philip 🇺🇸 (@rbphilip) reported

    @EricaEhm @FreedomMobile Mobile service in Canada is one of the things that makes me hesitate about returning. I know nobody there who doesn't hate their carrier.

  • ChrisNarduzzi Chris Narduzzi (@ChrisNarduzzi) reported

    @AnthonyLacavera @FreedomMobile We were with Wind/freedom 8 years ago or so, and it was the worst sevice we've ever had. Dead zones, roaming in our own home. Dropped calls. Just the worst

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