Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 20 |
| Calgary, AB | 7 |
| Edmonton, AB | 5 |
| Ottawa, ON | 4 |
| Vancouver, BC | 4 |
| London, ON | 3 |
| Brantford, ON | 3 |
| Surrey, BC | 2 |
| Kingston, ON | 1 |
| Scarborough, ON | 1 |
| Paspebiac, QC | 1 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
M A K
(@TG6ITv32w9ul1Zb) reported
@FreedomMobile How do I report spam messages to you? #7726 doesn’t work. Help! #spam
-
PapaGord
(@audiobeing) reported
Well @FreedomMobile messaged me to help which I thought was great until I’m getting the same results as before. So avoid using them if you can.
-
Nike Mitts
(@NikeMitts) reported
Tried to dispute $36 in bogus charges w/ @FreedomMobile Can't believe I had to escalate to a supervisor to get SOME resolution. For all their efforts to attract new customers, I would say #buyerbeware. If you're looking for helpful customer service, Freedom might not be for you!
-
Time2MakeAMove
(@a_time2) reported
@freedomsupport Maybe it is common, but it is also arbitrary and poor practice.
-
𝓒𝓻𝓲𝓼𝓽𝓲𝓷𝓪
(@ShoeTease) reported
@MSCMommyLife @FreedomMobile My bf does. It used to be VERY spotty in the city and missed calls because of it at home. However, the last few months it’s been a non issue and he pays $57 per month which is amazing (I pay $83 with Telus).
-
Luc Grey
(@ll_greyTO) reported
My partner who lost their job as many have during the pandemic was just navigating a horrible service experience with @FreedomMobile. No empathy or interest in supporting their clients during this challenging time.
-
sue butler
(@msuebeeCA) reported
@freedomsupport These attempts to DM are just a want to APPEAR helpful. I need someone who ACTUALLY will help me.
-
Miss...🌚
(@amyna_mysha) reported
from
Edmonton, Alberta
@freedomsupport I need help with my account
-
Time2MakeAMove
(@a_time2) reported
@freedomsupport why do you restrict the characters I can use in my password for your account? makes it harder to use a password manager and generate complex passwords. Poor practise, contrary to what every security expert recommends.
-
虎次郎@マグロが好き Torajiro-chef
(@goodry2) reported
@FreedomMobile I canceled the contract via chat in November, but the bill for December has just arrived. Freedom Mobile is the worst because the staff is sloppy. And I'm not in Canada anymore.crazy
-
PapaGord
(@audiobeing) reported
Looking for a cell phone provider? Stay away from @FreedomMobile they are all about the $$ and not about the customer
-
Sofaking Cool
(@ClamHammer3666) reported
@freedomsupport hey there. Are there any issue with the service? People calling me are saying that they get "this number is not in service" messages some times when they call me today.
-
Chrizia 😝
(@ishonate_) reported
Wow all my msgs are sending failed status tonight 🥺 hello @freedomsupport any problems around Scarborough area??
-
Ms. Betty 🇨🇦🇺🇾
(@sanesetti) reported
@freedomsupport you have the worst customer service ever!!! HO says go to store, store says call HO. I need a phone for my job. I need someone to contact me Asap. I will continue to express my dissatisfaction on all media sources
-
PapaGord
(@audiobeing) reported
Maybe I’ll have to start a go fund me so I can afford to cancel my account with @FreedomMobile
Check Current Status