Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 34 |
Vancouver, BC | 17 |
Windsor, ON | 10 |
Calgary, AB | 9 |
Edmonton, AB | 7 |
Ottawa, ON | 4 |
Brampton, ON | 4 |
Barrie, ON | 4 |
Surrey, BC | 3 |
Ajax, ON | 3 |
Scarborough, ON | 2 |
Peterborough, ON | 2 |
Richmond, BC | 2 |
Hamilton, ON | 2 |
Bradford West Gwillimbury, ON | 1 |
Kirkland, QC | 1 |
Owen Sound, ON | 1 |
London, ON | 1 |
Woodbridge, ON | 1 |
Stoney Creek, ON | 1 |
Kelowna, BC | 1 |
Québec, QC | 1 |
Oakville, ON | 1 |
Chatham, ON | 1 |
Nepean, ON | 1 |
Washago, ON | 1 |
Waterdown, ON | 1 |
Mississauga, ON | 1 |
Montréal, QC | 1 |
Qualicum Beach, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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kj (@thekonyjen) reported
@FreedomMobile your app is awful please fix it
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WunderWandy🤓 (@wandaeby) reported
Hey @FreedomMobile where are deals for existing customers wanting to change their plan. Do I need to stop being a customer to become a new customer to get a deal (I have my own phone)?
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T.Biddy (@BiddyInTO) reported
@asifintoronto @FreedomMobile @Bell Don't bundle, if you want to always be in communication. During that (disgraceful) Rogers outage, I still had phone service and internet because my cell was not Rogers. My friends were completely out of luck. Maybe there is a savings bundling, but security is great.
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🟣🖍♋🦀❤💙Resilient to Trauma 🌻🦝🦄💥🦖🦕🐶🦎🐘🦀 (@mysticcshadow) reported
Yo #FreedomMobile where is my phone service at?
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Bruno Maia (@brunikx) reported
@freedomsupport is your service down? I somehow haven't had service all day and all my payments are up to date? YYZ region
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Joe Alberta (@joewoolery) reported
@FreedomMobile I bought a prepaid SIM card and it is not working...I am told it will take 48hours to have it fixed...I have been on 5 different calls and four of those were dropped. #DoNotUseFreedom
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Peter Varnai (@PeterVarnai3) reported
@freedomsupport Hi, my service has been down since yesterday evening (no data, no texts/calls). My payment for April was automatically deducted a day prior. I also cannot access my online account - after sending a security code to my email, it just gets stuck. Any tips?
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person (@meadoval4lyf) reported
@freedomsupport No, everything is fine in the subway with you guys. No service troubles. That's the point.
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DR. M.F. BABA FROGMAN (@DRMF_FROGMAN) reported
truly, @FreedomMobile would be an incredible service... if it worked at all 🙃 thanks for absolutely nothing, all the time.
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B. Williams (@BodineWilliams) reported
@FreedomMobile since it is Impossible to get a competent customer service rep on Friday here is my question: what is the charge for calling 411?
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Jack Gegg (@JackGegg) reported
@asifintoronto @FreedomMobile @Bell Freedom is cheap for a reason. If you leave the city then service is horrible.
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#TrudeauMustGo - Constitutional Supremacist. 🇨🇦 (@MadLadMarcin) reported
@Crypto__0x @unusual_whales I used Wind because they were an outlier, cheap and offered the most data at the time. Then Shaw bought them, @FreedomMobile was the moniker they adopted. OK at first, but couple years later they performed typical shady telecom practices & pimped blatant lies from tech support…
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Donato (@donatorinaldii) reported
@freedomsupport I’ve already done this but I still can’t get an esim until the 25th of April when my billing cycle restarts, unfortunately I need this solved a lot sooner then that. If you’re able to provide me an answer, I would love to get on the phone with someone that could possibly help me.
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Branwynn 🏳️⚧️ (@WeepingRoses93) reported
@FreedomMobile Why don't you offer online service and shopping to new customers? it's much more convenient than having to go down to a store.
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Dylan Freeman-Grist 🍁 (@freemangrist) reported
@freedomsupport DAMN that's a flex. You guys should be promoting that more in like every station?