Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 21 |
| Edmonton, AB | 15 |
| Calgary, AB | 12 |
| Vancouver, BC | 10 |
| Brantford, ON | 5 |
| Ottawa, ON | 4 |
| Surrey, BC | 3 |
| Victoria, BC | 2 |
| Mississauga, ON | 2 |
| Windsor, ON | 1 |
| Burlington, ON | 1 |
| Scarborough, ON | 1 |
| North York, ON | 1 |
| Winnipeg, MB | 1 |
| Carp, ON | 1 |
| Brampton, ON | 1 |
| Chilliwack, BC | 1 |
| Fort Frances, ON | 1 |
| Red Deer, AB | 1 |
| Creston, BC | 1 |
| Thornhill, ON | 1 |
| Mono, ON | 1 |
| Hamilton, ON | 1 |
| Grande Prairie, AB | 1 |
| The Beaches, ON | 1 |
| Maple, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel🖤
(@rcurrier425) reported
@freedomsupport I’ve had no service all day, what the hell is going on?
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jesus ferreira junior
(@JesusPainter72) reported
@FreedomMobile Heloooooooooooiiio. Can you please hired smart people to talk on customer service
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sonamsam23
(@sonamsam23) reported
@freedomsupport Question about Wifi calling : Do Freedom Mobile Network allows wifi calling service, does it have extra surcharge ? Can I just turn wifi calling?
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James
(@WilluMilkit) reported
@signalapp Love the app. Great and quick support last week when I had issues with @Telus but not @FreedomMobile
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Richard Ng
(@GreatRootBear) reported
@stephlackey @freedomsupport They may have their issues but they're the only mobile provider that has a reasonable option to tether at a data cap that is workable for someone where folks like Bell don't offer any internet service.
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🏳️🌈🧜♀️ Kate (She/They)
(@FrostedSiren) reported
Gotta love good ol' @Shawhelp & @freedomsupport for going to bed a few hours 𝘣𝘦𝘧𝘰𝘳𝘦 a mysterious internet outage with no explanation or expected time of resolution
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Pablo Chacon
(@PRMDEC212012) reported
@freedomsupport I need help
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rk
(@rk56196339) reported
@freedomsupport @FreedomMobile not helpful customer service worst telecom services
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kie.la👑
(@kielaaxcruz) reported
@FreedomMobile has the worst customer reps & service ! Don’t even waste your money on this company
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Denise Faner
(@dennyfaner) reported
@FreedomMobile awful deal... lol
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Rob Milne
(@therobmilne) reported
@FreedomMobile So if you do actually want to fix anything. Don’t both contacting their support via phone or website. Just contact @freedomsupport They helped me and won back my trust!
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patrick
(@unrealpat) reported
@freedomsupport Thanks for this. Im already a freedom customer with a plan and device. Im not looking for a new plan, just a non-smart phone to have as a backup.
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CANnaDiga
(@CANnaDiga) reported
@FreedomMobile @FreedomSupport I have been trying to order SIM card through your online portal for 3 days!! But your agent is unable to order it. I’m afraid if this is the time it takes to order a SIM, what would it take if there are any issues with my connection in future?
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Truth: Visible In the Eyes & Actions.
(@Kat41414) reported
@FreedomMobile so, i' ve been having this dilemma. I'm paying for what is supposed to be 'unlimited data' & it's not. 2wks b4 my bill is due, I'm told I'm out of data! What does UNLIMITED mean?! Need to find an other service provider; who actually provides
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Salma
(@Salma31097164) reported
@FreedomMobile freedom is stealing money from my Credit card. I have called 27 times and even a manager that didn’t sound like he was in Canada told me that there is no way he can find out why my credit card is being charged because I’m not a customer.
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