Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 85
Toronto, ON 42
Vancouver, BC 35
Calgary, AB 19
Surrey, BC 13
Coquitlam, BC 5
Mississauga, ON 5
New Westminster, BC 4
Victoria, BC 4
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Ajax, ON 2
Montréal, QC 2
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1
Kitchener, ON 1
North York, ON 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Ottawa, ON 1
Rockwood, ON 1
Thorold, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • dexteradolph Dexter A (@dexteradolph) reported

    @FreedomMobile why y’all even do this?? Damn it’s annoying as hell

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @freedomsupport @FreedomMobile is the worst

  • shadesofreemm ღ Reem (@shadesofreemm) reported

    @freedomsupport it’s shocking how terrible the customer service is at Freedom! Can’t even do simple tasks. They need serious training on how to treat customers and on how to do their job.

  • AdamFam5 Adam Fam (@AdamFam5) reported

    @Blackmagecat @freedomsupport They have been having issues all week yet either won’t admit it or somehow unbelievably not aware…

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile I have a plan with @FreedomMobile that does not work 100% of the time. I have a plan with @FreedomMobile that i pay for, however my phone is useless as there is no connection to their ‘unlimited’ network is useless

  • WilliamLincolnA William Lincoln (@WilliamLincolnA) reported

    @freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)

  • ektachadha85 ekta chadha (@ektachadha85) reported

    @FreedomMobile: Here is frustrated customer who lost some really important meetings due to the data issue. What the hell is nationwide data when you are in same province. Why doesn't your sales rep make the customer aware of this while they change the plan.

  • annav1111 anna (@annav1111) reported

    @freedomsupport The app and page are not working to log in and my top up didnt work either

  • suvo_neel suvo_neel (@suvo_neel) reported from Calgary, Alberta

    @FreedomMobile despite being a loyal freedom customer, freedom isn't giving me any discount on iPhone 13 pro while while other companies are giving good discounts. Thinking of switching to another network!

  • AdamFam5 Adam Fam (@AdamFam5) reported

    @Blackmagecat @freedomsupport Their network has been having issues the past 2 days yet they either won’t admit it or are somehow unbelievably not aware…

  • SteeltownC SteeltownCanuck (@SteeltownC) reported

    @FreedomMobile There is no point to an unlimited plan on a very limited Network.

  • jfc1888 F Word Jim (@jfc1888) reported

    @darsh39 @FreedomMobile Very poor this week, dropping out all the time.

  • AdamFam5 Adam Fam (@AdamFam5) reported

    @FreedomMobile you guys going to fix your network or what? Been down all day and can’t send any texts

  • ReddevilHans Hans (@ReddevilHans) reported

    @FreedomMobile “Freedom Mobile’s network is decent” 🚩 🚩 🚩 🚩 🚩

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @freedomsupport @AINAE20074924 It obviously is not, why are you misrepresenting. Not cool calling your paying customer a liar.

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