Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 79 |
| Toronto, ON | 61 |
| Vancouver, BC | 32 |
| Calgary, AB | 26 |
| Surrey, BC | 12 |
| Coquitlam, BC | 6 |
| Ottawa, ON | 4 |
| Victoria, BC | 4 |
| North York, ON | 3 |
| Mississauga, ON | 2 |
| Oakville, ON | 2 |
| Agassiz, BC | 2 |
| New Westminster, BC | 2 |
| Nepean, ON | 2 |
| Burnaby, BC | 2 |
| Woodbridge, ON | 1 |
| Brantford, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| Montréal, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Brampton, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Raf
(@RafaelMoureau) reported
@FreedomMobile hey I upgraded my device and you're charging me a $45 connection fee??? I have your customer for over 6 years what a way to abuse your loyal customers. I'm the one switching the sim cards from my old phone to the new one.
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Darian Roy
(@DarianRoy1) reported
@FreedomMobile I’m paying $45 for 7gb….wtf.
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Nurse Lawn Care
(@nurselawncare) reported
@GodotNayra @freedomsupport Don’t use them, I had them last year in ottawa and the coverage Absolutely sucked. Dropping calls, slow data, didn’t have service for 3 days st one point.
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MarshmallowBee 🐝 𖤐🜏
(@QueenCaoCao) reported
@FreedomMobile Can I change my account from a joint account to my own account if I have proof of work, OHIP card and address, and can't find my birth certificate, even though I've been a customer of yours for years?
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MegMan
(@Megman17) reported
@FreedomMobile very bad company to deal with.
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The Rev. Jason Mitchell
(@therealb0wser) reported
@FreedomMobile "The terms of service has been amended" What are the amendments made to the terms of service?
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MegMan
(@Megman17) reported
@freedomsupport Why are your phone service team in Asia? You make your money here in Canada why don't you create jobs in Canada? @JustinTrudeau @fordnation
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Roland ↟
(@Rolski_) reported
@FreedomMobile No service when you really need it hurts even more. So if you travel outside your home, good luck.
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💕~Deborah- Blockhead FOREVER ~💕 🇨🇦🇬🇧
(@80sgirlforever) reported
Oh no!!!! @FreedomMobile was sold to @Videotron. I hope they don't go to **** now. Freedom is the BEST mobile service I have ever had and the BEST customer service team. @freedomsupport
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Chitti babu reddy
(@Chittibaburedd7) reported
@freedomsupport already ask customer service centre, but no use
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Mr. Mic
(@TheRealMrMic) reported
@freedomsupport Was hoping y’all could assist with An issue im having… For some reason I keep getting send to 3G network when instead of lTE when using Certain apps and making calls
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Arturo Camacho
(@Karepi) reported
@freedomsupport Got it. So in theory if I change phone/plan being an existing customer I shouldn't see a connection fee charge. In theory.
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N
(@NSahin17) reported
@freedomsupport Hi i wanted to setup my esim on another device. I get the error message "esim already used on another device" although i deleted it from the other phone. Maybe there is smth i am missing. Can you help?
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The Non-Partisan Pursuit
(@nonpartipursuit) reported
@FreedomMobile Your network is garbage!
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itsPurpleRob
(@PurpleRob) reported
@freedomsupport Customer service on phone informed me they will not port a landline number to an existing Freedom service that has already had a number ported to it. Any ideas?