Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 85 |
| Toronto, ON | 40 |
| Vancouver, BC | 37 |
| Calgary, AB | 19 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Burnaby, BC | 3 |
| Scarborough, ON | 3 |
| Red Deer, AB | 3 |
| Nepean, ON | 2 |
| Brampton, ON | 2 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Sue The Insane Writer
(@angelsuzy65) reported
@freedomsupport I'm having problems with texting. Texts aren't delivering for up to 19 minutes and texts sent to me are taking that long or longer. It's only been the last few days
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Benny Da Gawd
(@FuuckBenny) reported
- Freedom is trying me and what little joy I still have left. @FreedomMobile charging connection fees to your old customers because they got a new device is FRAUD and you better fix it!
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Spike
(@HeyimSpike) reported
@FreedomMobile Update your mobile app, it sucks.
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Kristina 🇨🇦 (she/her)
(@ktpick) reported
@FreedomMobile I’ve had several message and voice conversations with support already but still no safe way to purchase the #iPhone13Pro
-
werethless12 🌐
(@werethless12) reported
@FreedomMobile Nohomo, but this is bad.
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Marc Purdon
(@purdon) reported
@freedomsupport SMS get lost when on Nationwide, how can I get help on this? Chat support just wasted 2 hours of my time. Is this a known issue?
-
codkelpme
(@codkelpme) reported
@FreedomMobile Are the @e_mydata's Murena Teracube 2e phone & @nitrokey's Nitrophone usable on your network? #opensource #privacy #smartphone
-
@Sungmanitu65
(@sungmanitu65) reported
Unfortunately the phone I use for @mahihkan63 is still not functioning to my desire. I will try 1 more time to get it fixed today at a @FreedomMobile service location near me. This phone has thousands of photos regarding #Syria on it. This is my last attempt !
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Jessica Macht
(@travellingjess) reported
@TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.
-
Gaming Canadian
(@Gaming1Canadian) reported
@FreedomMobile Switching back to freedom because chatr speeds are too slow.
-
Briar Jansons
(@BriarJ) reported
Today @FreedomMobile’s customer service manager HUNG UP ON ME, after speaking to me in an unacceptable way. I was calmly asking to be treated as a human, not swearing or yelling, and the manager continued to insult me and then hung up. Shocking service.
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Andrew F Stewart
(@AndrewFstewart) reported
@freedomsupport We will all see how quickly your mistake is corrected. If only I could get my time back and emotional damage from your employee who didn’t do the proper checks.
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Piyush Mevada
(@piyushmevada123) reported
@FreedomMobile @freedomsupport Hi,,Need urgent support from Top managment of Freedom, I was in Canada in 2018 and then gone back to home country and was stuck in Covid there for 4 years, Now came back and want to settle with good deal with old o/s with freedom,
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lettuce dog!
(@lettucedogg) reported
@FreedomMobile terrible quality signal in downtown Windsor, signal is 4g 4/5 bars with constant traffic but nothing loads. You need to bring your service to the modern era or I will ditch.
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Em Siobhan McCourt
(@EmSMcCourt) reported
@freedomsupport is there an issue with texting currently? None of my texts will send