Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 55
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
Mississauga, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AdamOculporate Oculporate (@AdamOculporate) reported

    @freedomsupport You are paying a fee to cancel service yes.

  • TheDupes TheDupes (@TheDupes) reported

    @FreedomMobile I was late paying my bill by 7 hours, my deepest regrets, but did you have to shut down my outgoing service? #virginmobile

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @freedomsupport I need to cancel. I'm not getting the service I pay for. I can't even make a phone call on the road without it dropping. It's just not a service you buy if you need a phone.

  • 0diamoTutti ⴰⵎⴰⵣⵉⵖ (@0diamoTutti) reported

    @FreedomMobile Deal of **** scammers 👌🏻

  • Mantoniette13 Marie ANTONiETTE (@Mantoniette13) reported

    @freedomsupport I DMed you. Big problem. Ugh.

  • MikeYou06161695 Mike Young (@MikeYou06161695) reported

    @freedomsupport Is everyone experiencing "system errors" when trying to top up?

  • EthemSala Ethem SALA (@EthemSala) reported

    I can't call my phone from another phone. It transfers to voicemail. Please help me with my solution. @FreedomMobile

  • MarkSweeney Mark Sweeney (@MarkSweeney) reported

    @FreedomMobile How do I kill shawmobilehotspot on my iPhone? Someone in my building has it turned on and my iPhone constantly connects to it instead of my home network multiple times a day. It's slow, and means I can't control lights, speakers and my AppleTV from my iPhone.

  • ashleydawwnn Odd doll (@ashleydawwnn) reported

    @FreedomMobile why your company so garbage?

  • MarkSweeney Mark Sweeney (@MarkSweeney) reported

    @freedomsupport Auto join has been turned off for days and it still automatically connects to ShawMobileHotspot. It is grotesque that Freedom Mobile always tries to force me to connect to ShawMobileHotspot instead of my home network.

  • harryswartz666 Hairy Swartz (@harryswartz666) reported

    @freedomsupport i would like to know why im getting so many spam calls from 1855 area code.... im in Ontario and a loyal customer for many years

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @AdamOculporate @freedomsupport It really is. They comped the device the same before they changed the rules this way. It just allows them to bill a customer who moves out of the coverage area. It's still an acquisition tool for marketing except now we are the ones paying for their recruiting.

  • kirru2001 Kiran Chinta (@kirru2001) reported

    @freedomsupport unable to connect to any network on international roaming. While in indoors Wi-Fi calling works good

  • atherson_jesse Jesse Atherson (@atherson_jesse) reported

    @FreedomMobile U still got zero down plans?

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @GeekyGoldenberg @FreedomMobile All carriers do that. Just read the fine print. If you purchase the device outright from the manufacturer (or another carrier - you don't even need to be customer, just mention you WANT to buy it regardless as I did), then no such fees exist.

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