Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 62
Vancouver, BC 34
Calgary, AB 26
Surrey, BC 13
Coquitlam, BC 6
Ottawa, ON 4
Victoria, BC 4
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Woodbridge, ON 1
Brantford, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • NitinGoyal_NG Nitin Goyal (@NitinGoyal_NG) reported

    @freedomsupport hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

  • CarrieReddick Carrie Reddick (@CarrieReddick) reported

    @freedomsupport No service in Cobourg ON. Haven't had any since yesterday

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport Ok. Well my service still says roaming and has all day. I have been all over the south and east sides of Peterborough today, so I'm just letting you know this is a problem

  • Jenksmy1985 Ron Fungus (@Jenksmy1985) reported

    @OfficeGuru247 @theJagmeetSingh @FreedomMobile I liked freedom when I was with them in edmonton. Should never have left. Figured bundling with Telus would be cheaper but they are such snakes !

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I don't but I do hope for 2023 you guys improve your customer service

  • sadgaIriri_ 🌿رمشا (@sadgaIriri_) reported

    Literally the worst service providers I have ever come across in my entire existence @FreedomMobile. You guys bill people for services you don’t even provide & refuse to take care of it.

  • AureliaCotta Aurelia Cotta (@AureliaCotta) reported

    @freedomsupport That doesn’t work when it’s a school day problem (kids get around school Wi-Fi restrictions by hotspotting from their phone to their laptops—still working on stopping his iPhone from doing it)

  • NafetsIvel Nafets Ivel (@NafetsIvel) reported

    @freedomsupport @itsmemariolawl As a previous customer, I really wish Freedom was available all over Canada

  • NitinGoyal_NG Nitin Goyal (@NitinGoyal_NG) reported

    @FreedomMobile hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

  • bester3330 Bester3330 (@bester3330) reported

    @freedomsupport Why is freedom down and so slow

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport not urgent, but my data says roaming. I'm at home on wifi, but I live in a city with solid coverage. I scanned manually for networks and I see 3 'away' options. Are the internet towers down in peterborough?

  • destinationraj Raj Shanmugam (@destinationraj) reported

    @freedommobile worst customer support even after waiting patiently, this support person from billing put me on hold and cut the call without resolving the issue

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport Nope. Not at all. I've lived here on freedom/wind for like a decade and never lost service unless theres a mass power outage.

  • WendyHappenings Wendy (@WendyHappenings) reported

    @freedomsupport @FreedomMobile 2 Year contract with Freedom is ending. I have been suffering with 1 bar of service downtown Toronto (Cityplace). Do you have any plans of improving service for this area at all? I get dropped/missed calls with VOLTE and wifi support.

  • Torontofuntime Toronto Timelapses (@Torontofuntime) reported

    @FreedomMobile just was on hold to speak with a specialist and they dropped my call and no one returned my call? I am a customer and you expect me to callback to wait in queue again. Horrible

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