Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 26
Edmonton, AB 15
Vancouver, BC 12
Scarborough, ON 4
Surrey, BC 4
Ottawa, ON 4
Calgary, AB 3
London, ON 3
Woodbridge, ON 3
Brantford, ON 3
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Abbotsford, BC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1
Québec, QC 1
Guelph, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.

  • Harmans43029438 Harman singh (@Harmans43029438) reported

    @freedomsupport I have issue with my internet speed

  • Montel_Manhertz MXNT$ (@Montel_Manhertz) reported

    @KeelahMcIntosh @FreedomMobile I was with them when the network was smaller and before they had fast data, it was decent. Just be prepared for some call drops here and there. I only left because I was getting discounts for Rogers.

  • suavedadoll6 Tequilana (@suavedadoll6) reported

    @FreedomMobile I’ve never received customer service so badly in my entire life, you guys tryna match your customer service ratings with your network ratings now? Bc it’s working. ABSOLUTE TRASH 0/10 WOULD NOT RECOMMEND.

  • MrPisstofferson ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠 (@MrPisstofferson) reported

    @FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized

  • blyssfulbeauty Blyssful Beauty (@blyssfulbeauty) reported

    @freedomsupport Thank you, the issue is the prepaid account says the top up is due today as I opened the new prepaid this and of course I wanted to pay it off right away but didn’t work and I want to make sure I wasn’t billed any extra due to the top up system error. Will I be charged extra?

  • SyrahKai syrah kai // its poetry but also not (@SyrahKai) reported

    @freedomsupport It’s been awesome I don’t try to give awful corporations a fake persona to relate to consumers on a pseudo intellectual level. It’s pure joy.

  • NewPunkBand MyNewPunkBand (@NewPunkBand) reported

    Okay, @FreedomMobile , real talk: Your online system won't accept my cards anymore. Bank and other online retailers confirm cards are valid. Your CS team just told me straight up that no one on your side is in charge of payment issues and I will get no help. Preparing to port.

  • lucthearcher Luc (@lucthearcher) reported

    @SamsungCanada @FreedomMobile Not happy that my new phone (only 7 months old) is completely broken. My A52 5G was working fine all day and all of a sudden the screen went purple and now it won't turn on at all. Not my first issue with this model either

  • Alphaleon9 Alpha leon (@Alphaleon9) reported

    @freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.

  • 2ndlast2rise #FreeCareyPrice (@2ndlast2rise) reported

    Recommendations wanted: I'm done with @FreedomMobile. The service has gone to **** ever since Shaw bought them & their latest billing screw-up is the last straw. The only thing about them I liked was the low monthly fee of $45. But I can get that with Virgin+, Koodo or Fido.

  • NewPunkBand MyNewPunkBand (@NewPunkBand) reported

    @freedomsupport Hey, I replied to say I've already done all of this and your team is telling me that no one is responsible for this type of payment issue. Please escalate or let me know next steps. Otherwise I'll just port.

  • mcredbeardddd Conor McNeil (@mcredbeardddd) reported

    @FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that

  • NewPunkBand MyNewPunkBand (@NewPunkBand) reported

    @freedomsupport I've already talked to your team and been transferred, sent back to try again, sent to a kiosk to pay in person, promised that the issue was resolved, and told that no one is actually in charge of your payment system errors. Please direct me to someone who can diagnose.

  • Li_Bo_X Lisa Boyle (@Li_Bo_X) reported

    @freedomsupport I’m in the middle of a DM conversation in need of help can you return please

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