Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 57
Vancouver, BC 32
Calgary, AB 27
Surrey, BC 13
Coquitlam, BC 6
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SyrahKai syrah kai // its poetry but also not (@SyrahKai) reported

    @freedomsupport It’s been awesome I don’t try to give awful corporations a fake persona to relate to consumers on a pseudo intellectual level. It’s pure joy.

  • blyssfulbeauty Blyssful Beauty (@blyssfulbeauty) reported

    @freedomsupport Thank you, the issue is the prepaid account says the top up is due today as I opened the new prepaid this and of course I wanted to pay it off right away but didn’t work and I want to make sure I wasn’t billed any extra due to the top up system error. Will I be charged extra?

  • Harmans43029438 Harman singh (@Harmans43029438) reported

    @freedomsupport I have issue with my internet speed

  • Gerryfarkas9 Gerry farkas (@Gerryfarkas9) reported

    @freedomsupport Now try and find a wide frame tv anywhere. It’s important to sell a customer on the benefits of a feature not just sell features. And back then they thought an 85” tv was crazy. They had asked me what size I wanted….

  • SaraRodney2 Sara Rodney (@SaraRodney2) reported

    @FreedomMobile @getrealmovement You just lost a 10+ year customer with five phones. You should be able to go to the states with you phone for less than $230/month, and not have to spend 2+ hours on the phone with 5 separate calls to figure out why you are being robbed.

  • joemorin73 Joe 🇨🇦 (@joemorin73) reported

    @freedomsupport we're experiencing no service at uplands and Paul Anka in Ottawa.

  • mcredbeardddd Conor McNeil (@mcredbeardddd) reported

    @FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that

  • CarrackDylan Dylan Carrack (@CarrackDylan) reported

    @FreedomMobile Please disable my cellular service, I no longer wish to live after this tweet

  • bissybody123 Bisi (@bissybody123) reported

    @freedomsupport @Vanterax I've I've having this issue for 2 days. Has it been fixed?

  • blyssfulbeauty Blyssful Beauty (@blyssfulbeauty) reported

    @freedomsupport The agent tried for me this morning but they got same error - credit card payments aren’t available at the time? And think it’s a glitch in the system, as I used top up last week to pay my tab off and it workd. I Do you know if there is an issue with the payment on ITs side?

  • Gerryfarkas9 Gerry farkas (@Gerryfarkas9) reported

    @freedomsupport One customer had bought a 40” tv that was 46” wide and I sold her a 55” tv that was 47.5” wide. When she protested I pointed out that there was an actual 1.5” width difference meaning.75” per side. I had brought out a measuring tape and had her eyeball.75”

  • tazcj 〽️♥️Mommy Q♥️〽️ (@tazcj) reported

    @FreedomMobile I will never buy another Samsung.

  • stephen_rees Stephen Rees (@stephen_rees) reported

    .@freedomsupport I have No Service at Arbutus Ridge in Vancouver. Can you tell me when service will be restored?

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.

  • Vanterax Marc Paulin (@Vanterax) reported

    @freedomsupport @FreedomMobile I am unable to set autopay or top up my prepaid account. Keeps failing no matter which card I use. Is your payment system down?

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