Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 27
Edmonton, AB 15
Vancouver, BC 13
Surrey, BC 7
Scarborough, ON 4
Burnaby, BC 3
Calgary, AB 3
London, ON 3
Kitchener, ON 2
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Duncan, BC 1
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @MKQTR4 @FreedomMobile @TheJUNOAwards I hear you well I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @FreedomMobile I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them

  • sfeldman Sean Feldman (@sfeldman) reported from Calgary, Alberta

    @freedomsupport reception in Royal Oak NW is horrid. 3 different phones.

  • sendtomarly Marly (@sendtomarly) reported

    @freedomsupport We have 2 phones without service for quite awhile. Help!?

  • bevvybrands Bevvy Brands Design (@bevvybrands) reported

    @freedomsupport I can't seem to switch SIM numbers using the app or any browsers. Same.error everyone. Is the system down?? Calling didn't help

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @freedomsupport I ve been contacting you guys several times since March 1st and I was extremely patient your colleagues have been promising me solutions but in vain last time they told mr they ll call back after one week with a solution and guess what they didn't.i was the one who called

  • MKQTR4 MK QTR (@MKQTR4) reported

    @FreedomMobile @TheJUNOAwards Educate your customer support agent how to handle customer issues with respect..!

  • _siddharthshah Siddharth Shah (@_siddharthshah) reported

    @FreedomMobile - I am having hard time with the customer care service. I have been told at store that activation fees will be waived off after talking to customer care but no one is listening. I trusted your store and now it is going nowhere. Can someone help ?

  • GarbageJames JamesUpNorth (@GarbageJames) reported

    @FreedomMobile way to make it next to impossible to close any internet account ever , use our fast messaging service , takes about 4 min per reply. I’m sure 30% of freedoms customers are just people who still pay their Bill cause they can’t get through to cancel .

  • SanchezJusely J-U-S (@SanchezJusely) reported

    @TheJUNOAwards @justinbieber @FreedomMobile All bad I vote for #JFCJustinBieber

  • AsmaAouadi7 Asma Aouadi (@AsmaAouadi7) reported

    @freedomsupport and they asked me to wait another week!!! seriously with everythingvi explained to them with all the trouble shooting they did it s simple just refund me and let me go in peace don't put my life neither my daughter in jeopardy as I don't have anyone here except my phone!

  • MilanPatel5_6 Milan Patel (@MilanPatel5_6) reported

    @FreedomMobile Today you lost a customer.

  • _siddharthshah Siddharth Shah (@_siddharthshah) reported

    @FreedomMobile @freedomsupport - I am having hard time with the customer care service. I have been told at store that activation fees will be waived off after talking to customer care but no one is listening. I trusted your store and now it is going nowhere. Can someone help ?

  • tatemcraept Tate Mcrae Portugal (@tatemcraept) reported

    @TheJUNOAwards @tatemcrae @FreedomMobile BAD ONES #JFCTateMcRae

  • imglorife Glorifé Cocjin (@imglorife) reported

    Anyone else having issues with @FreedomMobile ? Trying to top off my paygo plan cuz apparently I do t have enough $ & then it says my card wasn’t processed, but when I check the bank, it processed it 2x.... but apparently still have no funds to make a call.

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