Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 38
Edmonton, AB 14
Vancouver, BC 12
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
Brantford, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • flsek_ Linda (@flsek_) reported

    @FreedomMobile Worst customer service experience with Freedom’s agents. Been given misinformation about my plan by TWO agents! It’s disgusting how they treat their loyal customers and how poorly they train their workers! UNACCEPTABLE!

  • LanguorousD LanguorousDuck (@LanguorousD) reported

    @freedomsupport why is it, as a customer the feature for paying my bill online with interac online is gone?

  • little_potato Ambrose Li (@little_potato) reported

    Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My seession times out just from waiting for the TOS screen to load, it’s ridiculous Can they hire someone to take out whatever crap it is that’s making it so slow?

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    @freedomsupport I'm still experiencing no internet connection on my Samsung Galaxy phone. I hope your representative at a kiosk near me has a thick skin because I'm fuming. I will calm down before I go. Waiting for my laundry to dry which should be enough time.

  • krzyabn Chris (@krzyabn) reported

    Yo @freedomsupport whats going on with your network? My calls are dropping, sms taking forever to send... Yet my Rogers line works flawlessly?! Ffs..

  • Derek_Flach Derek Flach (@Derek_Flach) reported

    @freedomsupport hey, I am having an issue with my google pixel 4 XL. it suddenly crashed today and wouldn't reboot. It said I would have to factory reset and upon doing so, I get a prompt of system UI error and it crashes again. I need my phone for work, any help appreciated.

  • angelaestelle Hot Young Asian College Girl Goes to College(HOT!) (@angelaestelle) reported

    Hi @FreedomMobile I accidentally changed a plan on the wrong phone number, I dialed 611 but the numeric menu seems broken as it doesn’t continue when I press any numbers. Plz help

  • DavidVays But a dreamer living in my world (@DavidVays) reported

    @FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then

  • KookieCanuck 🇨🇦Calgon 🛀🏽 Take Me Away🚀 (@KookieCanuck) reported

    @freedomsupport - is your network down today? Can’t make any calls but can receive them.

  • reneeintdot Renee B (@reneeintdot) reported

    @FreedomMobile @freedomsupport no service today. What’s going on? #midtownToronto

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    @FreedomMobile Why is it that everytime shortly after I pay my bill I have issues with connection on BOTH MY CELLULAR PHONES ! It's not the first time ! The cost is rediculous ! I expect service !

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has horrible customer service and their supervisor is a horrible person who is very rude and disgusting. They don’t understand integrity.

  • Sarahmouche Sar (@Sarahmouche) reported

    @freedomsupport no service for me for the past few hours in Toronto. Is your network down?

Map Check Current Status