Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 38 |
Vancouver, BC | 11 |
Mississauga, ON | 10 |
Edmonton, AB | 8 |
Calgary, AB | 7 |
Ottawa, ON | 4 |
Brampton, ON | 4 |
Barrie, ON | 4 |
Hamilton, ON | 4 |
Peterborough, ON | 2 |
Surrey, BC | 2 |
Richmond, BC | 2 |
Scarborough, ON | 2 |
Ajax, ON | 2 |
Owen Sound, ON | 1 |
London, ON | 1 |
Woodbridge, ON | 1 |
Stoney Creek, ON | 1 |
Kelowna, BC | 1 |
Québec, QC | 1 |
Oakville, ON | 1 |
Chatham, ON | 1 |
Nepean, ON | 1 |
Washago, ON | 1 |
Waterdown, ON | 1 |
Montréal, QC | 1 |
Qualicum Beach, BC | 1 |
Airdrie, AB | 1 |
Victoria, ON | 1 |
Lethbridge, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Purple Crow TOHLPC 🦎 (@PurpleCrow27) reported
@freedomsupport So your people keep calling at a bad time, but we need to talk about the end of my account, maybe more, depending on service. What you got for me? What's better than what I already got as for cost? I asked for email details but your staff ignore me.
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loolbox (@loolbox2) reported
@RogersBiz FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
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loolbox (@loolbox2) reported
@FreedomMobile You are a company that defrauds customers, you are in Canada. Your customer service is scammers. I trusted it
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loolbox (@loolbox2) reported
@WhatsApp FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
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Black (@blackseasoul9) reported
@FreedomMobile I was thinking how come @FreedomMobile has cheap plans. Now i know because their lte network is even worst then 3g in Toronto lol
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loolbox (@loolbox2) reported
@Bell FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
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Jesse Taylor-Vigneux (@JesseTayVigneux) reported
@freedomsupport Are you iOS15 as well? If not then you’re right it’s not just me (iOS15). Hmm… 🤔 Well! Hope there is a solution in the coming weeks. If it was ios15 specifically then I’d understand if it wasn’t top priority right now but as it might be iOS14 too then that changes things.
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Fredward Bureau-Russell (@BureauRussell) reported
@FreedomMobile When are you going to have support in Kirkland Lake Ontario
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My brain hurts... (@Dr_Gumby) reported
@FreedomMobile ... fix your website... you can't buy what you can't see... you are very welcome
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verna santos (@sexyverna) reported
@FreedomMobile I also had our conversation but they're not honouring it! Poor customer service especially the manager that I had talk. I didn't get the offer instead of 22 gig they just give me 20gig. REALLY SUCKS @FreedomMobile
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Purple Crow TOHLPC 🦎 (@PurpleCrow27) reported
Hey "Freedom Mobile"! If you want any of my money, CALL ME, and SERVE ME! Otherwise you are not a 'communication service' and not interested in your current customers. Calling you and everyone else like you out publicly. Get your **** together, humans! @FreedomMobile
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Gift George (@GiftGeorge313) reported
@FreedomMobile very bad service from freedom mobile your doesn’t work perfectly and showing error always I can’t make payment and then my account suspended Such a nice service
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verna santos (@sexyverna) reported
@missdesai88 @FreedomMobile Really sucks!!! Manager and the team sucks!
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verna santos (@sexyverna) reported
@FreedomMobile @FreedomMobile this company sucks! I changed my plan last June 2, pay my remaining tab but didn't give the offer of 22gig after you agreed both of the agent. They didn't know what they had in their websites. I found out they just give me 6gig then call again many times.
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Hugh Jayniss (@QTommy88) reported
@freedomsupport Hey My Tab balance is at 0 and I have had my phone for 2 years plus. It is saying I am ineligible for an upgrade, but I am pretty sure I am. Please help I want to get the LG G8