Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 62
Vancouver, BC 32
Calgary, AB 26
Surrey, BC 13
Coquitlam, BC 6
Ottawa, ON 4
Victoria, BC 4
Brantford, ON 3
North York, ON 3
Mississauga, ON 2
Oakville, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • iamnuriye allthingsconsidered (@iamnuriye) reported

    @freedomsupport RS - I have already tried to via support online, over the phone and in person. I have now submitted a complaint via the CCTS. Thank you your lack help.

  • woohoo331 woohoo331 (@woohoo331) reported

    @freedomsupport 10+ years been with you and your uncaring unfeeling "customer support" is demeaning and non Canadian I can tell you shipped it overseas. Support has hit a low water mark with this

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport not urgent, but my data says roaming. I'm at home on wifi, but I live in a city with solid coverage. I scanned manually for networks and I see 3 'away' options. Are the internet towers down in peterborough?

  • ahsm444 ahsm444 (@ahsm444) reported

    @freedomsupport Ever since summer 2022 my service is very bad in Mississauga, ON. Prior to summer 2022 I’ve never had any issues. Calls are constantly dropping, LTE always switches to 3G. Phone keeps going to SOS mode because it lost reception fully. I have a new sim and a iPhone 14 pro.

  • kydkro kid kro (@kydkro) reported

    @freedomsupport your new year’s resolution should be to fix the app so that’s it’s not malfunctioning at every click like it has been for years now… now i can’t even log into my account after having to jump through hoops just to top up my account

  • croyptyo Shablo (@croyptyo) reported

    @FreedomMobile why ******** can you charge me 631$!!!! Say it’s a mistake which I have recorded BY THE WAY and when I call tell me it’s not reversible?

  • drewsbookreview drews book reviews (@drewsbookreview) reported

    With @FreedomMobile being sold there is no net loss in competition, and as @Quebecor has #5Gspectrum and is prepared to launch #5gnetwork there is some hope Freedom will see some network improvement #shawrogers

  • iamnuriye allthingsconsidered (@iamnuriye) reported

    @FreedomMobile are literal fraudsters - no one in person can help you and they refuse to help over the phone and they lie about what the app can do. Never ******* use them.

  • aaybeerocker Aatish Bhardwaj (@aaybeerocker) reported

    @freedomsupport Sorry but I ain’t in that List anytime. This is second time it’s happening. Certainly I would think of switching my network now because I am fed up of these excuses

  • mimadrid FRAN 🇪🇸🇪🇸 (@mimadrid) reported

    @FreedomMobile fFreedom doesn’t allow you to take advantages of new offers unless you terminate your present contract , lose funds and start all over. Not great business model and poor customer care team in the Philippines.

  • XylantExodus Andrew Vanderschaaf (@XylantExodus) reported

    @freedomsupport Nope. Not at all. I've lived here on freedom/wind for like a decade and never lost service unless theres a mass power outage.

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I don't but I do hope for 2023 you guys improve your customer service

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @freedomsupport you’ve lost a customer today! I’m stuck in Cuba, turned on $8/day service, never got to use it and got charged $100. Your Loyalty Dept. Offers me $30. What an f’ing joke this company is. I’ll make it my priority to tell every about it!!!

  • destinationraj Raj Shanmugam (@destinationraj) reported

    @freedommobile worst customer support even after waiting patiently, this support person from billing put me on hold and cut the call without resolving the issue

  • keithcordeiro Keith Cordeiro (@keithcordeiro) reported

    @FreedomMobile I can’t understand how a company relays information to new customers via online chat, to then have a local retailer give different information? As a new customer, why am I the one running around to buy your product?? Am I missing something?? #poorservice

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