Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 28 |
| Edmonton, AB | 16 |
| Vancouver, BC | 14 |
| Surrey, BC | 5 |
| Scarborough, ON | 4 |
| Ottawa, ON | 4 |
| Calgary, AB | 3 |
| London, ON | 3 |
| Woodbridge, ON | 3 |
| Brantford, ON | 3 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Port Coquitlam, BC | 2 |
| Burnaby, BC | 2 |
| Winnipeg, MB | 2 |
| Grimsby, ON | 2 |
| Mississauga, ON | 2 |
| Hamilton, ON | 2 |
| North Vancouver, BC | 1 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Oakville, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
| Victoria, BC | 1 |
| Québec, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Renaud 🇨🇦
(@mrpaulren) reported
@AnthonyLacavera @FreedomMobile I have been using wind basically since I could. I still can't find better pricing on anything else. An upgrade in the tower network through quebec would make it a no-brainer
-
Nïc Cuntÿ
(@nicolecounty) reported
@FreedomMobile Just had your customer service hang up on me? Real professional of him. I’m actually gobsmacked. Can’t wait to switch my phone and broadband now #freedommobile #canada #dontbother
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Aatish Bhardwaj
(@aaybeerocker) reported
Hey @FreedomMobile … as your genuine customer I only asked for an increase of data on my current plan because other new users are getting more data on same plan but instead of helping me out your customer care rep. just gave useless reasons.. is this how you deal with customers?
-
Zain
(@syedzali71) reported
@FreedomMobile y’all genuinely trash why do I not have service at home😭
-
Adorkable Grizzly
(@AdorkableGBear) reported
@freedomsupport Is the “Freedom” network down? I can’t get a connection at all, phone will occasionally connect to “Nationwide”, but I don’t particularly want to be roaming. Don’t see an option on the website or in the app to check for service outages.
-
PapaGord
(@audiobeing) reported
@FreedomMobile your customer service is the absolute worst. I pay my bill early and you still take another payment?? No one is able to help.
-
BrikaFrika (she/they)
(@Brikafrika) reported
@FreedomMobile I just tried twice (after being ignored the 1st time) to do my contact tracing due diligence to get a message to one of your service techs about a possible exposure last Wednesday. They told me to fill out a complaint form. Seriously WTFing about safety here.
-
Valentina
(@Vals_lobo) reported
@FreedomMobile Spoke to the Loyalty dept and wasted an hour on the call where no solution was provided. The agent was so blunt and it seemed though he was happy to close my accounts for good with freedom. Switching over to a different carrier because of this! CASE ID C70962586
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Nazar Sayed, MBA, PMP®
(@NazarSayed4) reported
@freedomsupport received shipment email with a strange Canada Post Tracking Number: 3ETR000002242 That is not trackable on Canadapost site. Can you please help ?
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planet sandwich
(@pIanet_sandwich) reported
@freedomsupport Nah I’m not risking y’all screwing up our account even worse. I’d talk to someone on the phone or go into a store, but you charge for support that way so I’ll just keep telling people what a crappy company you are.
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Jesse Taylor-Vigneux
(@JesseTayVigneux) reported
@freedomsupport is there a down tower or something in Windsor Ontario? My service keeps dropping.
-
Dave Kyle
(@idavo5000) reported
Hey @FreedomMobile & @freedomsupport...I have supported your company for several years now...that ends today. The customer service I received this evening from two separate locations as well as your online messaging is amongst the worst I've ever experienced...awful.
-
Jesse Stone
(@stone4prez) reported
I fight evil Many people at home know allllll kinds of things and never say them because it's dumb acrobatic Crack head stuff This is a third of reality untouched like Virgin snow @FreedomMobile And we've been the the moon and Mars Look at our phones What is gonna happen
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Munisha Manocha
(@MunishaManocha) reported
Posting this on behalf of my parents.. @FreedomMobile has the absolute worst customer service. Mom got a phone that she ended up returning 2 days later but they refuse to remove it from her tab and have been charging since over 7 months. (1)
-
Raman
(@rdsraman16) reported
@FreedomMobile, THIS IS ABSURD ! I placed an order for iPhone 13 pro 256gb at Dufferin location paying extra $100. I was told it’d take 3-4 weeks at max but it’s been more than 9 weeks now. I’ve been a customer for the past 3 years. Is this how you treat your customers ?