Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Check Current Status
E-mail
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 35 |
| Mississauga, ON | 10 |
| Vancouver, BC | 9 |
| Edmonton, AB | 8 |
| Calgary, AB | 7 |
| Brampton, ON | 4 |
| Barrie, ON | 4 |
| Hamilton, ON | 4 |
| Ottawa, ON | 3 |
| Peterborough, ON | 2 |
| Surrey, BC | 2 |
| Richmond, BC | 2 |
| Scarborough, ON | 2 |
| Ajax, ON | 2 |
| Woodbridge, ON | 1 |
| Stoney Creek, ON | 1 |
| Kelowna, BC | 1 |
| Québec, QC | 1 |
| Oakville, ON | 1 |
| Chatham, ON | 1 |
| Nepean, ON | 1 |
| Washago, ON | 1 |
| Waterdown, ON | 1 |
| Montréal, QC | 1 |
| Qualicum Beach, BC | 1 |
| Airdrie, AB | 1 |
| Victoria, ON | 1 |
| Lethbridge, AB | 1 |
| Kamloops, BC | 1 |
| Thornhill, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
CANnaDiga
(@CANnaDiga) reported
@FreedomMobile @FreedomSupport I have been trying to order SIM card through your online portal for 3 days!! But your agent is unable to order it. I’m afraid if this is the time it takes to order a SIM, what would it take if there are any issues with my connection in future?
-
The_badguy
(@aff_sunchild) reported
Just had the WORST experience with @FreedomMobile I was totally penalized for something that was entirely not my fault.
-
Slay
(@wjsn_fan_) reported
@Rogers @FreedomMobile WHY IS MY WIFI SO BAD ON MY PHONE F U AND U HAVE LIGMA
-
PapaGord
(@audiobeing) reported
Looking for a cell phone provider? Stay away from @FreedomMobile they are all about the $$ and not about the customer
-
Anna
(@Anna75403517) reported
@freedomsupport I am a loyal customer. I have a few lines here. I have referred several of my friends. It seems you are not willing to keep me.
-
Chrizia 😝
(@ishonate_) reported
Wow all my msgs are sending failed status tonight 🥺 hello @freedomsupport any problems around Scarborough area??
-
Truth: Visible In the Eyes & Actions.
(@Kat41414) reported
@FreedomMobile so, i' ve been having this dilemma. I'm paying for what is supposed to be 'unlimited data' & it's not. 2wks b4 my bill is due, I'm told I'm out of data! What does UNLIMITED mean?! Need to find an other service provider; who actually provides
-
PapaGord
(@audiobeing) reported
Maybe I’ll have to start a go fund me so I can afford to cancel my account with @FreedomMobile
-
Purplegushers
(@Purplegushers) reported
@FreedomMobile @freedomsupport I may not have a lot of followers on Twitter...I don't care. Your support is horrid and your supervisors have no customer service skills..at all...and management is a no show.
-
PapaGord
(@audiobeing) reported
Well @FreedomMobile messaged me to help which I thought was great until I’m getting the same results as before. So avoid using them if you can.
-
🏳️🌈🧜♀️ Kate (She/They)
(@FrostedSiren) reported
Gotta love good ol' @Shawhelp & @freedomsupport for going to bed a few hours 𝘣𝘦𝘧𝘰𝘳𝘦 a mysterious internet outage with no explanation or expected time of resolution
-
PapaGord
(@audiobeing) reported
@FreedomMobile your customer service is a ******* home. Guess it’s all about the $$ and not the people you screw over
-
Woody
(@wordstweeting) reported
@FreedomMobile @ShawInfo you have ripped off an elderly person. Explain yourself.! Your customer service is a circular logic of nothing. Shaw, you have put yourselves in a hole. People know how you have ruined WIND mobile for your cooperate agenda. DONT USE FREEDOM MOBILE
-
𝓒𝓻𝓲𝓼𝓽𝓲𝓷𝓪
(@ShoeTease) reported
@MSCMommyLife @FreedomMobile My bf does. It used to be VERY spotty in the city and missed calls because of it at home. However, the last few months it’s been a non issue and he pays $57 per month which is amazing (I pay $83 with Telus).
-
Jason White
(@Actinolite) reported
.@FreedomMobile Why can't I buy a phone from your website? Your website and phone support both told me to "go to the store". Ontario is under a stay-at-home order, if you haven't heard.
Check Current Status