Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 17
Edmonton, AB 17
Calgary, AB 13
Vancouver, BC 11
Brantford, ON 5
Ottawa, ON 4
Surrey, BC 3
Victoria, BC 2
Mississauga, ON 2
Winnipeg, MB 1
Carp, ON 1
Brampton, ON 1
Chilliwack, BC 1
Fort Frances, ON 1
Red Deer, AB 1
Creston, BC 1
Thornhill, ON 1
Mono, ON 1
Hamilton, ON 1
Grande Prairie, AB 1
The Beaches, ON 1
Maple, ON 1
Saint-Georges, QC 1
Kanata, ON 1
Burnaby, BC 1
Rexdale, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • jerry_reddigan jerry reddigan (@jerry_reddigan) reported

    @miketgould @FreedomMobile You must have poor credit.

  • wandaeby WunderWandy🤓 (@wandaeby) reported

    Hey @FreedomMobile where are deals for existing customers wanting to change their plan. Do I need to stop being a customer to become a new customer to get a deal (I have my own phone)?

  • tiwari_shantanu #Shan# (@tiwari_shantanu) reported

    @FreedomMobile 3 times your philipins call centre people disconnect the phone as they do not know there job what the awful service .totally mess

  • donatorinaldii Donato (@donatorinaldii) reported

    @freedomsupport I’ve already done this but I still can’t get an esim until the 25th of April when my billing cycle restarts, unfortunately I need this solved a lot sooner then that. If you’re able to provide me an answer, I would love to get on the phone with someone that could possibly help me.

  • miketgould Mike Gould (@miketgould) reported

    I love working in Okotoks but @FreedomMobile I swear you guys gotta put some towers down here or I might lose my mind

  • JackGegg Jack Gegg (@JackGegg) reported

    @asifintoronto @FreedomMobile @Bell Freedom is cheap for a reason. If you leave the city then service is horrible.

  • TheRealBroBilli Bro Billious (@TheRealBroBilli) reported

    Is it just @FreedomMobile or is Instagram actually down ?

  • realkamalia Ahmad (@realkamalia) reported

    @freedomsupport Hii I've your one year plan which about 90$ per year now I'm in Saskatchewan Regina I want to ask if your service is only 1-2 province how I could use this sim card I didn't think about it before now I don't have coverage on that sim card

  • PeterVarnai3 Peter Varnai (@PeterVarnai3) reported

    @freedomsupport Hi, my service has been down since yesterday evening (no data, no texts/calls). My payment for April was automatically deducted a day prior. I also cannot access my online account - after sending a security code to my email, it just gets stuck. Any tips?

  • BethVandenboog1 BethVandenBoeken (@BethVandenboog1) reported

    @freedomsupport Is freedom mobile having issues today? I don't seem to be able to use data. Its a bit of a problem.

  • DRMF_FROGMAN DR. M.F. BABA FROGMAN (@DRMF_FROGMAN) reported

    truly, @FreedomMobile would be an incredible service... if it worked at all 🙃 thanks for absolutely nothing, all the time.

  • asifintoronto Asif Hossain (@asifintoronto) reported

    @JackGegg @FreedomMobile @Bell Perfect, I have no interest in leaving the city, therefore I shouldn't pay a higher phone bill for a network service I'm not using.

  • freemangrist Dylan Freeman-Grist 🍁 (@freemangrist) reported

    @freedomsupport DAMN that's a flex. You guys should be promoting that more in like every station?

  • miketgould Mike Gould (@miketgould) reported

    @marlonrando2 @FreedomMobile Lol I've been with them for six years. No issues at all. Just want them to stick a tower in Okotoks, where I work.

  • ReverendAliks ⚡Reverend Storm✨ (@ReverendAliks) reported

    @FreedomMobile how long after a payment made by credit card through the app does disconnected service come back?

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