Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

Less
More

freedom-mobile Hero Image

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 16
Vancouver, BC 14
Surrey, BC 5
Calgary, AB 4
Scarborough, ON 4
London, ON 3
Abbotsford, BC 2
Kingston, ON 2
Port Coquitlam, BC 2
Burnaby, BC 2
Winnipeg, MB 2
Woodbridge, ON 2
Grimsby, ON 2
Hamilton, ON 2
Ottawa, ON 2
Brantford, ON 2
Pointe-Claire, QC 1
North Vancouver, BC 1
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Victoria, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • tuscherer Scherer (@tuscherer) reported

    The Root Cause of the issue needs to be looked into. I have explained severally but all your @FreedomMobile agents seem to be so inexperienced and unskilled. I’ve been using the line since 2010 and all of a sudden, the CRAZY bill just popped up.

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport Why is your online payment not working

  • akashde10724268 akashdeep singh (@akashde10724268) reported

    @freedomsupport : My phone number has been suspended, as the last 4 bills were not auto-deducted . Now, I have to pay the entire amount of my tab including 4 months bill, which sums up $1900. Can you please look into this . Already registered the complaint as : c64992300

  • Goalee39Lee Dennis Lee (@Goalee39Lee) reported

    @freedomsupport Your agent was just being extremely rude in her sarcastic tone. Did not appreciate it and I did let her know about it and asked for her Supervisor but of course, was kept on hold till neverland so I hung up. There's really no point in me going back to this now. Fed up and tired.

  • worldmeetjohn John from 🇨🇦 (@worldmeetjohn) reported

    @Brightstar Don't bother getting @Brightstar plans. I have a phone protection plan through Canada's @FreedomMobile and it's a scam. I pay $9/month on a 2-year contract - that's $216 over the contract. My screen cracked, and I'm being told it's $129 to fix. That's $390 after tax!!

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @FreedomMobile horrible customer service. Shockingly so!

  • Clevareno clevareno (@Clevareno) reported

    @FreedomMobile can “YOU” do anything about those stupid CRA fraud calls? 14 calls over 2 days is absolute garbage.

  • Vlad_Vlad89 Vladimir V (@Vlad_Vlad89) reported

    @FreedomMobile I'm not able to tip up, cause the postal code you are suggesting for my address is wrong, giving me a system error , please help resolve this

  • ohnojen jennifer stephens (@ohnojen) reported

    @FreedomMobile You guys are the worst. Improve your customer service and policies ASAP

  • SouthCentralM95 TheMatthewT (@SouthCentralM95) reported

    @FreedomMobile just wondering id there outage in etobicoke? I have no service.

  • tuscherer Scherer (@tuscherer) reported

    Just a little while ago, I got off the phone with bunch of unskilled, no experience and ‘terrible’ @FreedomMobile customer service agents. It was the most wasted & useless 76 minutes of my life. The 3 agents are extremely terrible and it reflect the kind of company they work for.

  • dmakwana11 Dhruv Makwana (@dmakwana11) reported

    @freedomsupport what a Terrible customer service by freedom and a terrible glitch in the system wherein the customer support team cannot even access a customer's account even after providing a right multi factor authentication code.😓

  • mithun_palad Mithun (@mithun_palad) reported

    @freedomsupport FIX YOUR WEBSITE THERE IS NO UPDATE AUTPAY!!! To set up or make changes to your AutoPay in MyAccount, follow the steps below: Go to MyAccount. Select View Billing Details. Under Manage Billing, select Sign up for AutoPay or Update AutoPay.

  • premiumkimchi Ju Gim (@premiumkimchi) reported

    @freedomsupport I have not been able to text anyone since this early afternoon. Are there any technical issues?

  • Kyledavidson002 J Kyle Davidson (@Kyledavidson002) reported

    @FreedomMobile I guess you don't want my payment your app refused it twice so you are now not getting **** all *******

Map Check Current Status