Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 39 |
| Edmonton, AB | 13 |
| Vancouver, BC | 12 |
| Calgary, AB | 5 |
| Victoria, BC | 4 |
| Mississauga, ON | 4 |
| Scarborough, ON | 4 |
| New Westminster, BC | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 3 |
| Ajax, ON | 2 |
| Montréal, QC | 2 |
| Brampton, ON | 2 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
| Coquitlam, BC | 1 |
| Guelph, ON | 1 |
| Surrey, BC | 1 |
| Airdrie, AB | 1 |
| Ancaster, ON | 1 |
| Rockwood, ON | 1 |
| Thorold, ON | 1 |
| North Vancouver, BC | 1 |
| Burnaby, BC | 1 |
| Gatineau, QC | 1 |
| Nepean, ON | 1 |
| Trenton, ON | 1 |
| Sherwood Park, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Wahaj Khan
(@WahajK21) reported
@freedomsupport Has there been a disruption to service or has something changed? I'm constantly getting "waiting for connection" and weak to no signal in my own home lately and that's never been the case the past 10 years
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Simon Quigley
(@squigley_) reported
@freedomsupport @FreedomMobile Having worked in the telecommunications industry for more years than I can remember, and at least 4 providers, it's not good enough. I know you're a small network, and you get screwed by the oligopoly, and the CRTC is useless, but surely you can do better than this
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😷 b{ri}ot grrl
(@caffein3_fiend) reported
also now realizing that I’ll have to reconfigure my phone plan when I move to North Bay bc @FreedomMobile doesn’t have service there other than Nationwide hopping onto other providers and my current plan will be all but USELESS for data up there. But that’s a problem for Sept 🙃
-
😷 b{ri}ot grrl
(@caffein3_fiend) reported
@freedomsupport Oh— that kinda sucks! What happens to MyTab balance in that scenario?
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Leland Dieno
(@LelandDieno) reported
@FreedomMobile Day #2 after setting up new Tablet + Phone for business with #freedommobile. 1. Tablet has never charged and won't turn on. 2. Can't pay bill online through banking. 3. Website throws a 404 every second click. I don't normally do this; but....
-
Abe Froman
(@arandommoe) reported
@FreedomMobile Please get rid of your "The Party you are calling is not accepting calls at this time" messages; and give proper intercepts. If the number I call is not in service, you say above; but my Telus phone says "cannot be completed as dialed." big difference in details.
-
Klavishk
(@Klaviishk) reported
from
Ottawa, Ontario
@freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.
-
Krazy Kanuk
(@kanuk_krazy) reported
Anyone that is with @FreedomMobile I suggest switching to @Bell , at least bell cares about there customers, where @freedomsupport does not. It's been a year and half with problems and I'm still in the same spot I was when the problem started. Just horrible
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Ella
(@Ella_S94) reported
@FreedomMobile is something wrong with your service? My phone and brothers phone has been saying no service on and off the past few days….
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Slick Rude
(@TrickRude) reported
@FreedomMobile Very close to Roger's pricing. Roger's has way better service but prices suck. Like this now. Meh. No thx.
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hyperreal dog
(@lilphilanthrop) reported
@freedomsupport Man suck my ****, TTC is the only place that freedom gets service
-
Awais Chughtai
(@RaginAce23) reported
@freedomsupport i'm not able to log into my account to pay my bill, it just keeps kicking back to login page
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Stephen
(@StephenHeaps) reported
@freedomsupport for the past couple months I’ve been getting notified of a carrier settings update on iOS. It has never worked, and is still at v50. Seems like something configured wrong somewhere? cc @AppleSupport
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thatGuy
(@chefshithead85) reported
@freedomsupport Been there, done that. Got NO help
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Savage
(@savvagebeauty) reported
@FreedomMobile how do you not have a collections dept?! My account was closed and was sent to a collections agency. Now it has affected my credit score. Your employees have no idea how to assist with this issue.