Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 17 |
| Edmonton, AB | 14 |
| Vancouver, BC | 12 |
| Calgary, AB | 10 |
| Ottawa, ON | 4 |
| The Beaches, ON | 4 |
| Mississauga, ON | 3 |
| Hamilton, ON | 3 |
| Burnaby, BC | 3 |
| Grande Prairie, AB | 2 |
| Surrey, BC | 2 |
| London, ON | 2 |
| Scarborough, ON | 2 |
| Brantford, ON | 1 |
| Maple, ON | 1 |
| Saint-Georges, QC | 1 |
| Kanata, ON | 1 |
| Rexdale, ON | 1 |
| Bolton, ON | 1 |
| St. John's, NL | 1 |
| Orangeville, ON | 1 |
| Victoria, BC | 1 |
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Coquitlam, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mona
(@ClownsAreEvil) reported
@FreedomMobile Kindly provide a contact number where I can express my displeasure at the treatment received at one of your stores today. Elderly women should NEVER be humiliated or yelled at for any reason. We need to talk.
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Jowita Bydlowska
(@happynotsad1) reported
I've been on the phone with @FreedomMobile to try to resolve an issue of having my phone connected to a U.S. network (for which I paid for) so I can use it. It's been SIX hours, FOUR agents and this is literally my vacation now, being a karen and trying to solve this. #badservice
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Eddie
(@edditingy) reported
@freedomsupport can’t log into MyFreedom account as the page is down, and the app isn’t working either atm
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Dave
(@Dave75135374) reported
@FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.
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Jowita Bydlowska
(@happynotsad1) reported
@freedomsupport No, I have six hours worth of screenshots of your incompetent agents unable to help me which I will send you no problem, but I would like to enjoy my vacation. I've already wasted more than half my day doing this. And still no service.
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Sidhak Goraya
(@sidhak_goraya) reported
@freedomsupport Mobile internet is not working
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Steve Kovacs
(@SteveKovacsCa) reported
@freedomsupport There in no customer login through app or web browser.... I've been trying over two days! 🤮
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Xavier Pierre
(@_xavierpierre) reported
@freedomsupport your website log in doesn't work it hasn't worked for 2 days.... i cant check my bill or pay my bill
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.
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Spuk 🇷🇺/🇺🇦
(@ShiNoTenshiTwo) reported
@icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them
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said akuda
(@said_ibro) reported
@freedomsupport Why your internet is not working
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Digital Dolphin
(@digitaldolphin) reported
@IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport Yes your site is down. The app cannot connect to your servers. It is down from USA and Canadian IP's.
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Holls 🤸♀️
(@Hollysaysrawrr) reported
@freedomsupport Just in time when mobile internet goes down. 😐
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Dr.Naveen Parmar
(@Naveenprmr) reported
@freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.
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