Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 85
Toronto, ON 42
Vancouver, BC 35
Calgary, AB 20
Surrey, BC 13
Coquitlam, BC 5
Mississauga, ON 5
New Westminster, BC 4
Victoria, BC 4
Burnaby, BC 3
Scarborough, ON 3
Red Deer, AB 3
Nepean, ON 2
Brampton, ON 2
Ajax, ON 2
Montréal, QC 2
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1
Fraser Lake, BC 1
Kitchener, ON 1
North York, ON 1
Peterborough, ON 1
Hearst, ON 1
Milton, ON 1
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • EdwardsRickman Mandy Rickman-Edwards (@EdwardsRickman) reported

    @FreedomMobile so if this is not taking care of by mid March I will be contact the news and more how many people have been treated like this and who is not taking a step forward is this how you guys treat customers..

  • TossableDigits Tossable Digits (@TossableDigits) reported

    @freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM

  • TossableDigits Tossable Digits (@TossableDigits) reported

    Hi @FreedomMobile our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • DustyBogarth85 Dusty Bogarth (@DustyBogarth85) reported

    @FreedomMobile I can not wait for my contract to be up by far this worst service ever. Man my old school brick Nokia had better reception!!

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

  • EAffleck Erin Affleck (@EAffleck) reported

    @FreedomMobile, I'm into hour two of chat support. Trying to figure out why adding a line to a pre-existing account is so. hard. to. do. #NotHowIWantedToSpendMySaturday

  • TossableDigits Tossable Digits (@TossableDigits) reported

    Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • JPSinghVirdi JP Virdi (@JPSinghVirdi) reported

    @FreedomMobile i you very are very bad , very bad network - Jatinder Pal Singh -647232 6034

  • emmanuelleoemme EMMANUEL LEO EMMETT (@emmanuelleoemme) reported

    Why’s @FreedomMobile customer service is trash just like their network 🗑😷

  • TossableDigits Tossable Digits (@TossableDigits) reported

    @freedomsupport They have. "SC" told our customer that Freedom Mobile "cannot authorize it via our end." The customer is outside of Canada. They can receive the Port Out SMS message, but cannot reply because you use a Canada-only Short Code to send it. They cannot call 877-946-3184 it is CA-only

  • shehryarkharadi Shehryar Kharadi (@shehryarkharadi) reported

    @FreedomMobile Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.

  • lavgupta Lav Gupta (@lavgupta) reported

    @canadapostcorp @canadaposthelps freedom mobile customer service is claiming that you are currently taking 12 weeks to deliver mails. They send me a refund cheque on 21st Dec and it is yet to be delivered. Can you guys please clarify this? @FreedomMobile

  • iheartwinnieeee Diana Roca Baltzis (@iheartwinnieeee) reported

    @freedomsupport I'm having texts failing for 2 days, is service down in Ottawa.

  • mbsask Michael B (@mbsask) reported

    @freedomsupport Tried to make a payment online just now...& was rejected for a server issue. Is this common? Never happened to me before....

  • JCHorEll J Carlos H E (@JCHorEll) reported

    @freedomsupport This is everyday, if you need to put more towers... do it! I cannot go to White Rock, because I immediately turn into roaming. How is it that American service providers have a strong signal in Canada, and Canadian Freedom doesn’t?

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