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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 16
Montréal, QC 1
Kitchener, ON 1
Toronto, ON 25
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 7
Vancouver, BC 13
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Kingston, ON 2
Scarborough, ON 4
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 1
London, ON 3
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Ottawa, ON 2
Trenton, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Keshav_Jais
    keshavjais (@Keshav_Jais) reported

    @freedomsupport @FreedomMobile Paid deposit for new iPhone12Pro. Been 2 months now. Never received it! Store employees have only 1 thing to say Out of stock”! All other carriers have it available Don’t need refund Need new phone! Been customer for over 4years! Worst service ever

  • pipobrush
    pipobrush (@pipobrush) reported

    @FreedomMobile Just woke up today that an auto payment went thru for my acct, even though I set it up every 23rd of the month. I called customer service and they said it was a GLITCH?! Did anyone else experience this? #freedommobile #toronto #TO

  • fatihce23
    AGA (@fatihce23) reported

    @freedomsupport Copy paste answers only... no solution nothing.. many times I wrote called no solution. I am warning everyone Freedom cares about you only until signing .

  • clhui1
    CH (@clhui1) reported

    @freedomsupport Well that was a failure. No help at all, can't wait to switch back to a reliable carrier but too bad they made us pay for a year already. Buyer beware!

  • fatihce23
    AGA (@fatihce23) reported

    @FreedomMobile Terrible brand with terrible service.. please never believe Freedom...

  • ahmed_imti23
    Imtiage Ahmed (@ahmed_imti23) reported

    @FreedomMobile One of your store has scammed me out of my pennies and i will never forget that.

  • KimbraClaveau
    Kimbra Claveau (@KimbraClaveau) reported

    Thanks to @FreedomMobile for not giving a **** about customers who’ve been with you for 4 years. Considering your coverage stinks, I’d put a little more effort into customer service.

  • KMsus4add9
    kmenzel (@KMsus4add9) reported

    @freedomsupport I'm getting neighbour-spoofed calls like 3-4 times a day lately, I'm blocking them on my end but is there anything you can do to eliminate the spam calling on your network?

  • CesarParedes11
    Cesar Paredes (@CesarParedes11) reported

    @FreedomMobile worst service in the world. First they port out my line to another company without my knowledge or consent. Then they tell me they'll give it back if I pay my last bill. And just after I paid they say o guess what we can't do anything for you. Will complain to CCTS

  • lynnlemaire57
    Lynnie L (@lynnlemaire57) reported

    @freedomsupport Has there been outages in Hamilton Ontario..my service has been out all day?

  • djandymurphy
    DJ Andy Murphy (@djandymurphy) reported

    @freedomsupport anything going on in Vancouver? Had no cell signal for nearly 30 minutes.

  • fatihce23
    AGA (@fatihce23) reported

    @FreedomMobile Terrible brand with terrible service.. I am just warning keep away for yourself..

  • Negoksai
    Negoksai (@Negoksai) reported

    @FreedomMobile absolute worst customer care in the industry! I have worked in this industry for a long time and this is horrendous. DO NOT SIGN UP WITH THEM. Not only did they LIE ABOUT SERVICES they give me NO route to complain and I have managers not listen and then hang up???

  • zavanessa
    Zailed Escalona (@zavanessa) reported

    @FreedomMobile My husband and I have been waiting since October 23, so... a couple weeks ago we went to the store to ask about them and they said that we have to keep waiting. We are considering to cancel the pre order tbh

  • Keshav_Jais
    keshavjais (@Keshav_Jais) reported

    @freedomsupport I was no.6 on waiting list and if you’re telling me you guys were not able to get 6 iphones from Apple in more than 60 days then let’s just be real & you guys should just close down your business and start selling something else!!

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