Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 23
Calgary, AB 8
Vancouver, BC 6
Edmonton, AB 6
Brantford, ON 3
Ottawa, ON 3
London, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Surrey, BC 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1
Coquitlam, BC 1
New Westminster, BC 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Nepean, ON 1
Windsor, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • AverageJo44 Average Joe (@AverageJo44) reported

    @freedomsupport @Elorac911 WHY don't you ANNOUNCE that you have a widespread outage????????

  • StephhChao Steph ✌🏼 (@StephhChao) reported

    @FreedomMobile your website is honestly terrible can you please let me log in to my account lol I’m literally trying to give you money and can’t

  • duhaime_michael Michael Duhaime (@duhaime_michael) reported

    @IkeaLikesMe @freedomsupport I'm having the same problems. Not much response from Freedom so far.

  • kaclk Kayle Clark (@kaclk) reported

    I’m also seeing that @FreedomMobile/@ShawInfo mobile line is similarly showing intermittent 0 bars. Is this related since Freedom roams mostly on the Rogers network?

  • CountryMusicEmo EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Hey @Rogers users how you liking your service now ? I bet you wish you could be with @FreedomMobile @freedomsupport

  • duhaime_michael Michael Duhaime (@duhaime_michael) reported

    @freedomsupport same issues here...phone tells me my service has been suspended even though I'm on auto pay and paid on Apr 9. Can't log into website either, tried 5 times. What's going on????

  • Tomran39 Tony Omran (@Tomran39) reported

    @RogersHelps This is embarrassing. Everyone switch to @FreedomMobile we have signal!

  • wjcmIII Cam (@wjcmIII) reported

    @freedomsupport Yeah....why isn't your network working??? No information posted.

  • af__michael Michael (@af__michael) reported

    @freedomsupport what’s wrong with your cell service. Calls don’t work

  • commander_tofu POIR (@commander_tofu) reported

    @freedomsupport i have no service. are you down?

  • BureauRussell Fredward Bureau-Russell (@BureauRussell) reported

    @FreedomMobile @jpsaxe @TikTokCanada I’m in a two-year contract with freedom mobile and moving to a location that has no service whatsoever from freedom mobile what do I do

  • StinsonAF Adriana (@StinsonAF) reported

    @freedomsupport I am having issues with calls today. Is the network down?

  • geebs1983 Jordan Downey (@geebs1983) reported

    @freedomsupport almost 2 hours waiting on hold, finally gave up. Thanks for all the support

  • shkeeky Shkeeky (@shkeeky) reported

    @freedomsupport Can't make calls, cellular network down. Any feedback or expected resolution?

  • Elorac911 Carole Ann (@Elorac911) reported

    @freedomsupport Help. On a loop with verification number, cant log on to make a payment. Phone calls need to happen..

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