Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 24 |
| Mississauga, ON | 10 |
| Calgary, AB | 6 |
| Vancouver, BC | 5 |
| Hamilton, ON | 4 |
| Burnaby, BC | 3 |
| Edmonton, AB | 3 |
| Scarborough, ON | 2 |
| Brampton, ON | 2 |
| Surrey, BC | 2 |
| London, ON | 2 |
| Ottawa, ON | 1 |
| Richmond Hill, ON | 1 |
| Ridgeway, ON | 1 |
| Kamloops, BC | 1 |
| Burlington, ON | 1 |
| Rexdale, ON | 1 |
| Concord, ON | 1 |
| Uxbridge, ON | 1 |
| Oakville, ON | 1 |
| Downsview, ON | 1 |
| Chilliwack, BC | 1 |
| Victoria, BC | 1 |
| Bradford West Gwillimbury, ON | 1 |
| North York, ON | 1 |
| Markham, ON | 1 |
| Coquitlam, BC | 1 |
| Courtenay, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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madds
(@maddiej183) reported
@FreedomMobile @freedomsupport I have done the airplane mode and restart as you’ve suggested to others, this does not help.
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hughjashole
(@pappapopaa) reported
@freedomsupport After 1 hour of senseless conversation because of an issue caused by freedom itself. It has been resolved. Interestingly they said it couldn’t be resolved initially. Really suspicious and I’ve lost trust. 1 hour of my precious life. That u stole from me 😡
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Robert Clark
(@RobbieFClark) reported
On Jan 28/23 or so I tweet about my issues with @FreedomMobile, cancel the service. so i go purchase a $25 prepaid plan on 2/10/23 with #freedommobile that has unlimited text and calling only to have my outgoing phone services stopped working 2/20/23.
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rik net
(@wessiegoeswest) reported
@FreedomMobile everybody was complaining about all the emergency alerts yesterday. I was in Edmonton the whole day connected to mobile internet and I'd not get any alerts. Not 1. How is that possible?
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Minesh Salvi
(@bornhandsome80) reported
@freedomsupport I have always used wifi calling option. As soon as i m out of the house, its gone. It doesnot connect Partner’s network rightaway. It takes few minutes to connect. Its okey if u cant give us coverage but website claim is way off than its showing.
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Minesh Salvi
(@bornhandsome80) reported
@FreedomMobile , i have been living in this area since 2017, never ever had freedom mobile network at all. Its still not there but your website claim it is. Its false and misguiding information. I do live near to Fisher Hallman and Huron in kitchener. Your coverage claim is false
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Hitashi Sharma
(@hitashi_sharm) reported
@freedomsupport Thanks. Yes, he already did everything. Even reset network settings. Now Waiting for his call. But i wish freedom should have better customer service on calls rather than messages.
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Cristina
(@Cricrifi) reported
My daughter and son in law both have @FreedomMobile and zero coverage in Hamilton, Ontario right now. Anyone else experiencing this? Any answers from customer service?
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☠️Dave Sokolowski🇨🇦🏴
(@ATonofFun) reported
@freedomsupport No, because your website is shite, there's nothing you can do to help, I have to physically go to a store and waste my time there as opposed to just ordering off the web because I've been a customer for seven years
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(Lora Diakonov)
(@Lora_Diakonov) reported
@freedomsupport Thanks for tweeting me back!!! Yes I blocked the number as it was an obvious thing to do. But it makes me wonder how this person got my Freedom cell phone number, ad my phone number is private and I never give it out to anyone… I might have to call in to change my phone…
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kyle bandiera
(@KBandiera) reported
@freedomsupport I'm in Ottawa. No bad weather here
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @FreedomMobile to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.
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kyle bandiera
(@KBandiera) reported
@freedomsupport no service. Full LTE 5G
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Hitashi Sharma
(@hitashi_sharm) reported
@Cricrifi @FreedomMobile @freedomsupport Yes, my brother called and is unable to connect to network.
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Conniver Belisle
(@ConniverBelisle) reported
@freedomsupport yo all of a sudden I have no service? What's going on with that? My plan usually just renews
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