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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kitchener, ON 2
Toronto, ON 26
Duncan, BC 1
Burnaby, BC 3
Surrey, BC 7
Vancouver, BC 13
Calgary, AB 3
Pointe-Claire, QC 1
Abbotsford, BC 2
Edmonton, AB 15
Kingston, ON 2
Scarborough, ON 4
North Vancouver, BC 1
Port Coquitlam, BC 2
Langley, BC 1
Spruce Grove, AB 1
Maple Ridge, BC 1
Lethbridge, AB 1
Winnipeg, MB 2
London, ON 3
Woodbridge, ON 2
Grimsby, ON 2
Oakville, ON 1
Mississauga, ON 1
Burlington, ON 1
Windsor, ON 1
Hamilton, ON 2
Ottawa, ON 2
Trenton, ON 1
Richmond, BC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SvwOMYTfc
    ⚓️ThatOlCeePee🍁 (@SvwOMYTfc) reported

    @freedomsupport are there lines down because my coverage had been awful and I'm downtown Toronto. Never have issues.

  • 80sgirlforever
    💕~Deb~💕🇨🇦🇬🇧 (@80sgirlforever) reported

    @freedomsupport Ya it's off and on...only getting 2 bars maximum. Just thought I would let you know if anyone else was having problems.

  • kydkro
    kid kro (@kydkro) reported

    @freedomsupport literally why am i being logged out of the app everytime i click one time pass??? i’m about to run out of internet and be stuck because somehow over YEARS u can’t fix one app

  • amanirenas40
    S. (@amanirenas40) reported

    @FreedomMobile you have a very poorly trained customer service team. Spent an hr rudely arguing with me about a service that I paid for & contradicted the terms written on the website. Had to spell it out that taking my $ & not giving me the service as per the terms is illegal.

  • sadgaIriri_
    🌿رمشا (@sadgaIriri_) reported

    Literally the worst service providers I have ever come across in my entire existence @FreedomMobile. You guys bill people for services you don’t even provide & refuse to take care of it.

  • hebero1984
    tito (@hebero1984) reported

    @freedomsupport I don't but I do hope for 2023 you guys improve your customer service

  • WendyHappenings
    Wendy (@WendyHappenings) reported

    @freedomsupport @FreedomMobile 2 Year contract with Freedom is ending. I have been suffering with 1 bar of service downtown Toronto (Cityplace). Do you have any plans of improving service for this area at all? I get dropped/missed calls with VOLTE and wifi support.

  • AureliaCotta
    Aurelia Cotta (@AureliaCotta) reported

    @freedomsupport That doesn’t work when it’s a school day problem (kids get around school Wi-Fi restrictions by hotspotting from their phone to their laptops—still working on stopping his iPhone from doing it)

  • NitinGoyal_NG
    Nitin Goyal (@NitinGoyal_NG) reported

    @freedomsupport hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

  • NitinGoyal_NG
    Nitin Goyal (@NitinGoyal_NG) reported

    @FreedomMobile hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

  • 80sgirlforever
    💕~Deb~💕🇨🇦🇬🇧 (@80sgirlforever) reported

    @freedomsupport No service in #Waterdown :(

  • astro_don
    Don Pullen (@astro_don) reported

    @freedomsupport 18 years ago I made a resolution to not make any more resolutions. I have kept that record intact. Lol

  • pgib
    Patrick Gibson (@pgib) reported

    @FreedomMobile Congrats on losing a customer with two lines for the worst customer service and predatory billing I think I have ever seen. Not that I think the @CRTCeng will actually do anything, but I have lodged a complaint.

  • NafetsIvel
    Nafets Ivel (@NafetsIvel) reported

    @freedomsupport @itsmemariolawl As a previous customer, I really wish Freedom was available all over Canada

  • rshenriques
    Rick Henriques (@rshenriques) reported

    @freedomsupport no. i've spoken to 4 reps and have gotten nowhere. enjoy your chargeback and CCTS complaint

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