Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 27 |
| Edmonton, AB | 15 |
| Vancouver, BC | 13 |
| Surrey, BC | 7 |
| Scarborough, ON | 4 |
| Burnaby, BC | 3 |
| Calgary, AB | 3 |
| London, ON | 3 |
| Kitchener, ON | 2 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Port Coquitlam, BC | 2 |
| Winnipeg, MB | 2 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Duncan, BC | 1 |
| Pointe-Claire, QC | 1 |
| North Vancouver, BC | 1 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Starla
(@starlaxcheese) reported
@freedomsupport -___- my sister is on the phone with you guys and I literally just heard how rude your services were. Thank God I'm with Chatr.
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bikku
(@bikku88) reported
@freedomsupport I never got reply back despite providing personal info
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.
(@cardamommami) reported
Wow, I think @FreedomMobile may have the worst service. Tried to upgrade my phone went to the store they refused to help, went online and they also refused to help. Guess no upgrade for me and no more money for them! 🥰
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Mutapapa
(@RealMutapapa) reported
@freedomsupport I need help with a new sim card. I have tried over 20 times and no matter whatever device it is, it keeps saying an error "Invalid SIM number" I am trying to setup a new number. I tried calling and they said go try again. Its not working!
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❄️
(@shanavret) reported
.@freedomsupport hi is it possible to set up my account on Twitter? I’ve had a freedom bill for like 2 months but was never told to set up a pin/account. A bill auto payment didn’t go through but I’d like to process it again
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walid
(@wasaleh) reported
@FreedomMobile very bad experience with your support team. being a customer for 12 years ! and was not just treated badly, the agent insisted that i am not authorized on my own account ! and without my consent locked me out !
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Alex Dabrowski
(@alexdabrows) reported
@freedomsupport Can u assist? Appears my text msgs going out over past 24 h are being delayed. Any netwrk issues?
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Ashley Turnbull
(@AshleyTurnbul20) reported
Hey @freedomsupport I requested my old auto pay setup and number to be removed - you have still debited my account for 3 months after this request, every time I phone customer support they tell me it is removed and cancelled but I am still being debited! WTF is going on?
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Toyomi
(@toyomiwuu69) reported
from
Brampton, Ontario
@FreedomMobile my voice services is not working. Is there a network outage
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Jan Carlo Ponce
(@JanCarloPonce) reported
@freedomsupport I tried to do with your employees at the branch where I purchased my plan and they only took my information, to "comment it to the manager and for him to call me", he never called me, that was two weeks ago
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Hugh mungus
(@somerandodude38) reported
Had the worst ever experience with @freedomsupport They flagged my account for "excessive texting" and locked me out of texting for an entire month. They did not inform me of this. When I called technical support multiple times they assured me my device was the issue.
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raincouver
(@ColinMcArthur3) reported
@freedomsupport my account got cancelled by my ex without my knowledge now freedom customer service says it will take 24 to 48 hours for someone to call me to get the line turned back on. I need help asap
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Jan Carlo Ponce
(@JanCarloPonce) reported
Be careful with @FreedomMobile you contract a plan, they offer you the service and you end up paying 200% more at the end of the month
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Moyses Sant´Anna,PT, MSc, PhD
(@moysa2000) reported
@FreedomMobile Hi There, I am in another country and I canceled my account. But the Freedom still change me. How cam help me?
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Keisha A
(@a71163741) reported
@FreedomMobile @freedomsupport I’ve received the WORST customer service both instore and on the phone. Over a week I’ve been trying to upgrade my phone and plan and have been given nothing but the run around.
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