Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kitchener, ON | 2 |
| Toronto, ON | 26 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Vancouver, BC | 13 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Edmonton, AB | 15 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 2 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
| Richmond, BC | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Sklizy (@SklizyYT) reported@FreedomMobile Bro fix the ******* server
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SS (@FNN23) reported@FreedomMobile Having this problem in my area for a over 6 months. Spoke with many with no improvements . Freedom , a communications company who fails to communicate
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Four_Lefts (@Four_Lefts) reported@FreedomMobile Where the Eff were you!! Was looking for this as your past customer like forever but you " couldn't! " Scr@w y@u now! Too late!! I found better.
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Dean Holden (@deanholden0) reported@FreedomMobile is a joke I bout a 75gb package and they throttled me to less than 1mbps after 10gb and their support offers nothing
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rajatseth90 (@rajatseth90) reported@FreedomMobile i have the worst experience with freedom internet service.Using the freedom internet service for long time and recently requested to move the the internet/wifi service to the new address and i requested that on 30th July 2025 and its not started yet.Please help
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Margaret Westaway, MEd (@MargaretOW) reported@FreedomMobile problems sending texts to another Freedom # but working to other carriers. Is this an issue anyone else is experiencing today?
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Dean Holden (@deanholden0) reported@0xE5C0B1 @FreedomMobile I’m not even in a bad coverage zone. I’m in the middle of a downtown area. Other people I know with Freedom mobile’s data speeds work fine. They’re just throttling my account for no reason and I guess support has no idea how to fix it. 11 days and counting.
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AllHailGabe (@Gabe3l) reported@FreedomMobile Girlfriend and brother got 80 extra gbs just for being a long time customer. I’ve been a customer since you guys were called Wind mobile. How come I didn’t get anything? Account has always been in good standing too.
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888 (@n1ggerella) reported@FreedomMobile you guys are very stupid fr why are you sending me bill when i deactivated my number last year? don’t ******* play with me
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Dean Holden (@deanholden0) reported@FreedomMobile is a joke I bought a 75gb package and they throttled me to less than 1mbps after 10gb and their support offers nothing
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Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported@FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.
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Spartan 🗡️⚔️ (@XRsPartan) reported@FreedomMobile By far the worst phone company out there folks! Despite being a 15 year long loyal customer, their refusal to amend any of my concerns has earned not only a long loyal customer, but have earned a forever anti-referal from anyone I know or who are looking
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Himanshu Desai (@DesaiHim) reported@FreedomMobile Hello Internet never worked on Major Mackenzie between Islington and Pine Valley… it is happening for more than 5 years… no improvement in internet service in this areas….
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Dean Holden (@deanholden0) reported@FreedomMobile I did. It appears that I’m just talking to your support chat bot. Oh well was worth a try.
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Wendy Gioiosa (@gioiomrs) reportedSo very disappointed in @FreedomMobile!! Did everything that was required for myself and the person who referred me to get the referral credit. Have been contacting them the only way possible…..by email….only to get no reply. This issue has been going on for a month!!
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