Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 86 |
| Toronto, ON | 76 |
| Vancouver, BC | 37 |
| Calgary, AB | 20 |
| Surrey, BC | 13 |
| Coquitlam, BC | 5 |
| Mississauga, ON | 5 |
| New Westminster, BC | 4 |
| Victoria, BC | 4 |
| Nepean, ON | 3 |
| Montréal, QC | 3 |
| Burnaby, BC | 3 |
| Scarborough, ON | 3 |
| Red Deer, AB | 3 |
| Ottawa, ON | 2 |
| Brampton, ON | 2 |
| Ajax, ON | 2 |
| Belleville, ON | 1 |
| Windsor, ON | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Winnipeg, MB | 1 |
| Nanaimo, BC | 1 |
| Mission, BC | 1 |
| Fraser Lake, BC | 1 |
| Kitchener, ON | 1 |
| North York, ON | 1 |
| Peterborough, ON | 1 |
| Hearst, ON | 1 |
| Milton, ON | 1 |
| Pickering, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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David Wooderson
(@LorenzoVanMatt4) reported
@FreedomMobile hey so how about you hire Canadians to service Canadian customers. No point having Alan the idiot in Manila tell me ive incurred roaming charges is because Downtown Toronto might not be in the full coverage area. #RogersMobile #Telus might be looking 4 new clients
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Mana Scott
(@ItsManaBitch) reported
@freedomsupport Yesterday the service agent told me you don’t have options to help clients anymore until after service has been suspended. I’m guessing it just a money grab for the company from people who during the pandemic have fallen on hard times? This feels really wrong and shady to me.
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Gaelan McCrea
(@gaelan_mccrea) reported
@freedomsupport My phone has no data connection. It says its connected to the nationwide network and is roaming, and that's fine. But I can't load a webpage or anything. I just don't have an internet connection.
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Trystan
(@TrystanLaurent) reported
@FreedomMobile **** y’all and your trash customer service and your trash internet speeds. Back to Rogers.
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Stan Wms
(@StanWms) reported
@freedomsupport just offered to port my number to another service when I spoke to their loyalty department about my bill
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@jenn
(@jenn) reported
@freedomsupport I figure I am saving more than $30/mo on my existing plan, vs your current plan that almost offers the same features. So overall, it makes sense to just shut up and wait for a device when my current device falls outside of Apple's support.
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SK
(@SK077879861) reported
I had the worst exp with @FreedomMobile today! The service reps at 200 Dufferin street store are the worst, not friendly and they have this DONT CARE attitude towards customers. I req any1 planning to go for @FreedomMobile as their network provider think twice!
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@FreedomMobile Freedom sucks! Promises 5G and doesn’t deliver!
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport Nope, I am done with you guys. I went to freedom cause I thought it would be cheaper but it’s not. Instead I am paying the same amount as I was with Bell and Rogers and I’m getting worse service.
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport No, if I’m paying theses kinds of prices, I want good service to go along with it. I’ve discovered that you guys don’t offer that.
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oh bla dee
(@SteveScho54) reported
@FreedomMobile Step up to fill the garbage dumps.
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Aurun50 🇧🇹| 🇳🇵| 🇪🇸 | 🇨🇦
(@BhattaraiAurun) reported
@FreedomMobile Am I able to cancel the service with you and get a refund? I am trying to use my data when I’m travelling but your service keeps saying “Nation Wide” and the data speed isn’t good. Help me get a refund and maybe in the future I’ll come back to freedom. I am gonna cancel next mont
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Frank.
(@JF_Viljoen) reported
@freedomsupport Yea and the hopping between towers during a seemingly fine call was a deal breaker for my iPhone 12. I just find it a little rude that you promote a product that your company knows works at a subpar level. Now that I’m on a Telus network the basement is completely fine.
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Austin Verge
(@VergeMMA) reported
@kmcpatriot The phone was great, the service was absolutely terrible so I cancelled. They even sent my already paid bill to collections. 🇨🇦 #Incompetent #FreedomMobile #Canada
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Frank.
(@JF_Viljoen) reported
@freedomsupport Ya has anything changed in the last three months? B/C I couldn’t make a phone call in my basement that’s very far from the city limits. Was told, “ya, iPhones don’t like our network” but only on the call where I cancelled service.
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