Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 37
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1
Beamsville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • krzyabn Chris (@krzyabn) reported

    Yo @freedomsupport whats going on with your network? My calls are dropping, sms taking forever to send... Yet my Rogers line works flawlessly?! Ffs..

  • wwkuwl 𝚈𝚊 𝙱𝚘𝚢 𝙿𝚞𝚐𝚐𝚕𝚎𝚜 (@wwkuwl) reported

    @freedomsupport Is there an outage with data in the Hamilton/Stoney Creek area? Haven't had data service since this morning using a mobile stick.

  • Derek_Flach Derek Flach (@Derek_Flach) reported

    @freedomsupport hey, I am having an issue with my google pixel 4 XL. it suddenly crashed today and wouldn't reboot. It said I would have to factory reset and upon doing so, I get a prompt of system UI error and it crashes again. I need my phone for work, any help appreciated.

  • shageargia AY EM (FAn account , not real acc) (@shageargia) reported

    @freedomsupport sir , its been 4 years and it has hardened , any fix?

  • thekidsdad84 Rich Murray (@thekidsdad84) reported

    @freedomsupport just wondering if you could help me out with my service .

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has horrible customer service and their supervisor is a horrible person who is very rude and disgusting. They don’t understand integrity.

  • vim_vimmy Vim (@vim_vimmy) reported

    @freedomsupport I’m NOT SENDING ANY MORE DMS ! Let the public see how y’all treat your customers!

  • HBchic_Jade Jan J (@HBchic_Jade) reported from Toronto, Ontario

    @FreedomMobile Great job Freedom for doing NOTHING to repair the problem with my husband's phone on his Birthday no less! I guess you don't care at all about customer retention nor do you care about customer service. The worst telecom provider in existence. #freedommobilesucks

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    Regretting opening a second account with you. @FreedomMobile Canada Outrageous cost without full dependable service !!! 👎

  • HeyyItsShadow Shadow Skinner (@HeyyItsShadow) reported

    @FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖

  • LanguorousD LanguorousDuck (@LanguorousD) reported

    @freedomsupport why is it, as a customer the feature for paying my bill online with interac online is gone?

  • sungmanitu63 @sungmanitu63 (@sungmanitu63) reported

    @freedomsupport I'm still experiencing no internet connection on my Samsung Galaxy phone. I hope your representative at a kiosk near me has a thick skin because I'm fuming. I will calm down before I go. Waiting for my laundry to dry which should be enough time.

  • DavidVays But a dreamer living in my world (@DavidVays) reported

    @FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then

  • Awri_bb MWT | SOAP | DF | Awri | 🖤MillyTank🤍ko-fi (@Awri_bb) reported

    @FreedomMobile needs to stop making my life so damn frustrating.

  • lreyesvasquez luis reyes (@lreyesvasquez) reported

    @FreedomMobile What a joke the site is like the goverment never works when u need it

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