Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Calgary, AB 18
Ottawa, ON 14
Vancouver, BC 11
Mississauga, ON 10
Edmonton, AB 6
Scarborough, ON 4
Brampton, ON 4
Montréal, QC 4
Hamilton, ON 3
Courtenay, BC 3
London, ON 3
Victoria, BC 2
Burnaby, BC 2
Surrey, BC 2
Kitchener, ON 2
Oakville, ON 2
Maple, ON 2
Guelph, ON 2
Barrie, ON 2
Bradford West Gwillimbury, ON 1
North York, ON 1
Markham, ON 1
Coquitlam, BC 1
Thunder Bay, ON 1
Richmond, BC 1
Newmarket, ON 1
Pinkerton, ON 1
Etobicoke, ON 1
Welland, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • larysabella Larysa (@larysabella) reported

    @FreedomMobile HOW CAN YOU KEEP SELLING PHONES IF YOU CAN'T EVEN DELIVER THE PHONES YOU ARE SELLING?!!??! COMPLETE SCAMMERS Paul McAleese - WORST CEO I HAVE EVER SEEN RUNNING A HUGE COMPANY!!!!!!!!!!!!!!!!!!!!!!!

  • HeadBanger1968 Doug (@HeadBanger1968) reported

    @FreedomMobile so, I get a message that I'm due for a hardware upgrade, I jumped thru all the hoops only to find out that I have to find a store that remains open,has the phone I want, during a pandemic when we are supposed to stay home??? Not going to be a customer much longer!

  • bpdronkers Barend Dronkers (@bpdronkers) reported

    Disappointed longtime customer. @FreedomMobile You cannot charge a connection/activation fee for the same existing phone line without first notifying and only after signing a plan upgrade contract. This is not an acceptable business practice. Poor service. #FreedomMobile

  • issamayaglavin Maya Glavin (@issamayaglavin) reported

    **** @freedomsupport switching companies!

  • BigCanadianMark Big_Smack66 (@BigCanadianMark) reported

    Apparently @FreedomMobile outsources their customer service to a company in Egypt now. That was hands down some of the worst customer service.

  • BobMarlow3 Bob Marlow (@BobMarlow3) reported

    @freedomsupport So far I have talked to 3 people. Only the third one was helpful. I think she has given me a pin that might access the account. To update a date on a visa would not seem to be a problem. But it is bloody annoying dealing with freedom mobile.

  • Arora_Bhavya20 Bhavya Arora (@Arora_Bhavya20) reported

    What a Terrible Customer Service!! Just wondering that how a company's Employees can be this Untrained and Unprofessional , that they are Misleading there Customers and Providing False Information. @FreedomMobile. What a Shame !!!!

  • banned1 Sam Alexander (@banned1) reported

    @FreedomMobile @LGCanada Where are your priorities? Putting your employees at risk for sales? Lobbying to make SALES an essential service? Communication matters but you have to put people before profit. Thought you guys were the cell service of the people. The people are dying and you are complicit! WTF?

  • issamayaglavin Maya Glavin (@issamayaglavin) reported

    @FreedomMobile how do you **** up a payment for a valued customer what is this?

  • dultsboi Dalton 🌹 (@dultsboi) reported

    @thesaltoverlord @FreedomMobile Must be on the same network as @shaw internet

  • arielmg47 Ariel Grumberg (@arielmg47) reported

    @freedomsupport 3 consecutive months of 1 hr. + on phone w/ cust. serv. with multiple hang ups. Escalation granted last mth, 2 levels, apologies, discounts. On +1.5 hr. today 4 hang ups U ARE UNABLE TO PROCESS AN @AmexCanada payment. CONTACT FROM. SR. EXEC. @ FREEDOM PLEASE.

  • Arora_Bhavya20 Bhavya Arora (@Arora_Bhavya20) reported

    @freedomsupport Trying to upgrade my device aince yesterday and all am hearing is different statements from different associates of yours!!! All being contradictory. No one would want such kind of customer service !!

  • SanHorizons San New Horizons (@SanHorizons) reported

    @FreedomMobile My phone calls become disconnected at around 2 hours. It happened to me yesterday night while I was on hold for an important issue. B/c of covid, I've reduced my plan & pay 15c/min over 100 mins. Can you help resolve these two issues?

  • amritseth7 Amrit Seth (@amritseth7) reported

    @FreedomMobile My friend just got an iPhone 11 with a 45 dollar monthly for 20 gigs. (Unlimited) I pay 96 for the same. How is this fair? Please help.

  • smitty_mark Mark Smith (@smitty_mark) reported

    @freedomsupport Thanks! How long is the 'bonus' offer included? Less than 10-15Gb doesn't work for me so is it the duration of the 2yr agreement? Looking to replace the phone as well. TY

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