Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 80
Toronto, ON 54
Vancouver, BC 30
Calgary, AB 27
Surrey, BC 12
Coquitlam, BC 5
Ottawa, ON 4
Brantford, ON 3
Victoria, BC 3
Winnipeg, MB 2
Mississauga, ON 2
Oakville, ON 2
North York, ON 2
Agassiz, BC 2
New Westminster, BC 2
Nepean, ON 2
Burnaby, BC 2
Kitchener, ON 1
Shep's Subdivision, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Oshawa, ON 1
Coquitlam, BC 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JPSaucier21 JP Saucier 2 (@JPSaucier21) reported

    @FreedomMobile Can't wait to get a new carrier. Customer service is a joke.

  • crystal4UTNT Crystal Toth (@crystal4UTNT) reported

    @freedomsupport I have been in CS and call centre industries for 20+ yrs. I have NEVER had someone bring up religion to a customer like you guys did…BIG NONO!! Not everyone has the same or any religious beliefs and your “Super” should’ve known that, tells me he’s not trained or he doesn’t care

  • randyatto Randy Atto (@randyatto) reported

    @freedomsupport Really been with you guys for years. Went in this morning to get a new phone as I am do and the service was so horrible I had to leave. Will be taking my business elsewhere

  • indocanadiann Rakesh (@indocanadiann) reported

    @FreedomMobile Need help with my acct. Tried to make a payment on your website, got error msg, system charged my card for payment, yet my balance is still outstanding. Can you help?

  • Jere77 Jere77 (@Jere77) reported

    @FreedomMobile Are you guys having a problem with your website. Trying to upgrade my phone and the site is brutal. I'm already a customer. Anyhow was trying on my phone to upgrade. It was so brutal now on my computer and it's still terrible.

  • Troy_Spencer1 Troy Spencer (@Troy_Spencer1) reported

    I went with @FreedomMobile on friday and my service cut down monday morning only been with you guys for 3 days and service already disconnected terrible customer service soo terrible

  • joncampbell Jon Campbell (@joncampbell) reported

    @Sportsnet Would love to watch but it says there is league restrictions for my region. Currently on my @FreedomMobile cell phone driving in Langley. I guess your regional detection has an issue.

  • Telatubbies1 Anne Lindo (@Telatubbies1) reported

    @freedomsupport I am having issues sending texts. Are they any outtage issues in Scarborough On? I get error 2 when attempting to text.

  • GadsbyC Chantal (@GadsbyC) reported

    @freedomsupport worst service EVER! Can't do anything on the website. And when you FINALLY get on to someone, VERY BAD english AND get disconnected. DISGUSTING!

  • DarrylSawatzky DeeRail (@DarrylSawatzky) reported

    If you're thinking of #freedommobile FYI I'm in windermere and I have to wait to send this tweet because Im out of the service area...

  • infin8mas Infin8mas (@infin8mas) reported

    @Aella28 @Rogers @FreedomMobile My choice would be to have the government take back control of telecommunication in BC so we all have the same service and bill, no matter where we live in this province and we are not paying for naming rights of hockey rinks. Privatization has been an Epic failure for BC .

  • acco_gaby Gaby❁ (@acco_gaby) reported

    @TheJUNOAwards @ShawnMendes @FreedomMobile Never be alone #JFCShawnMendes

  • Telatubbies1 Anne Lindo (@Telatubbies1) reported

    @FreedomMobile I am having issues sending text. An error 2 appears on the phone. Are they any outage issues in Scarborough, On? Just occurred in the last 20 minutes

  • LosRyanos Ryan Glassford (@LosRyanos) reported

    I paid for a US roaming add on and @freedommobile charged me over $400 in roaming charges that should be covered under the add on I purchased. I complained, they cut off my service without warning before my bill was due, made me pay $300 to remove the suspension. #crooks

  • Supershawn83 Shawn (@Supershawn83) reported

    @FreedomMobile what’s going on with the outage? I’ve had no data for day and a half now !

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