Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 31
Edmonton, AB 14
Vancouver, BC 11
Calgary, AB 6
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
Brantford, ON 4
Victoria, BC 3
Surrey, BC 3
Mississauga, ON 2
New Westminster, BC 2
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SCommandante sub_commandante (@SCommandante) reported

    @freedomsupport Call us , you say .....YOUR SERVICE IS DOWN. !!!

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company

  • TossableDigits Tossable Digits (@TossableDigits) reported

    @freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM

  • DickJonez00 Montgomery Alabama (@DickJonez00) reported

    @FreedomMobile 75% of the time I pay online with a credit card, I get a payment error on YOUR site but my card still gets CHARGED, and my service still DOESN'T get reconnected. Why...?

  • DustyBogarth85 Dusty Bogarth (@DustyBogarth85) reported

    @FreedomMobile I can not wait for my contract to be up by far this worst service ever. Man my old school brick Nokia had better reception!!

  • madsem_go madsem (@madsem_go) reported

    @FreedomMobile unhelpful customer service, locked out of service after 3 failed payments though my bank acct is missing $$? #needanewprovider

  • lwar21 rawl (@lwar21) reported

    Not free with @FreedomMobile ... can't get help when needed

  • SCommandante sub_commandante (@SCommandante) reported

    @freedomsupport I guess your own service isn't working.....so you can't call to service a PAYING CUSTOMER..

  • TossableDigits Tossable Digits (@TossableDigits) reported

    Hi @FreedomMobile our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.

  • mbsask Michael B (@mbsask) reported

    @freedomsupport Tried to make a payment online just now...& was rejected for a server issue. Is this common? Never happened to me before....

  • emmanuelleoemme EMMANUEL LEO EMMETT (@emmanuelleoemme) reported

    Why’s @FreedomMobile customer service is trash just like their network 🗑😷

  • Adeel56418267 Adeel (@Adeel56418267) reported

    @FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?

  • EdwardsRickman Mandy Rickman-Edwards (@EdwardsRickman) reported

    @FreedomMobile so if this is not taking care of by mid March I will be contact the news and more how many people have been treated like this and who is not taking a step forward is this how you guys treat customers..

  • SCommandante sub_commandante (@SCommandante) reported

    @freedomsupport @LiZi59145674 Whats the point , youve seen my last dollar....i dont even recieve service i've paid for. it's over. Worst phone company period. You won't refund for lost service. **** policy.

  • My_Solo_Life David (@My_Solo_Life) reported

    @FreedomMobile I have an issue with the staff at one of your mall kiosks in Burnaby BC I would like to talk about this with someone at head office.

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