Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Tanmay Chauhan (@enefteeee) reported 46 seconds ago

  @FreedomMobile I upgraded my phone and my esim got deleted from my old phone. I have been trying to contact you constantly but didn’t get any help in particular. Can you please generate a new esim for me on my new phone asap! My work is stuck.

• George Ivanov (@GeorgeI88241999) reported 4 minutes ago

  @freedomsupport is there an issue with transferring esim to American purchased iPhone pro max , note new American iPhone don’t have sim tray

• Porscha Aubrey (@Porscha_Aubrey) reported 10 minutes ago

  @FreedomMobile I’m having trouble getting service, are the servers down or something? I’ve restarted my phone multiple times and even updated it and its only gone from no service to sos

• Michael (@Michael70858663) reported 11 minutes ago

  @freedomsupport Freedom mobile customer service and supervisor lie to you.

• Virve Aljas (@VirveAljas) reported 16 minutes ago from Toronto, Ontario

  Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?

• Carol Hochu (@carolhochu) reported 17 minutes ago

  @freedomsupport Help in the USA, have enabled data roaming but cannot get a network so no text or calls, how to do I get a network?

• Kyle Klages (@KyleKlages) reported 19 minutes ago

  @FreedomMobile Is messaging support down through the website?

• Porscha Aubrey (@Porscha_Aubrey) reported 20 minutes ago

  Is anyone else who uses #FreedomMobile unable to get any service?

• Mohamed El-Khashab (@mikashab) reported 21 minutes ago

  @freedomsupport how to cancel subscription to voicemail, please?

• Virve Aljas (@VirveAljas) reported 21 minutes ago from Toronto, Ontario

  @freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.

• shyan jan (@SajidSahir) reported 22 minutes ago

  @freedomsupport My network is down in south east calgary..wts is the isssue

• Hectorplus.ca ( con AMLO ) (@hector604) reported 23 minutes ago

  @PrimeBane Looks like freedom mobile network @freedomsupport is down

• Samandeep bains (@san_bains) reported 26 minutes ago

  @FreedomMobile worst customer service

• Shawn Chong (@ShawnChong7) reported 27 minutes ago

  @freedomsupport Is the Freedom cellular network down as of 12:00 pm in North Toronto? I can't make calls!

• BaldGuyWaffles (@baldguymcgee) reported 30 minutes ago

  @FreedomMobile any issues for Ottawa, ON for outgoing SMS ? Had to send several times to work once type thing. Pls let me know

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