Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 71
Vancouver, BC 36
Calgary, AB 22
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
North York, ON 3
Red Deer, AB 3
Coquitlam, BC 2
Ottawa, ON 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Burnaby, BC 2
Oshawa, ON 1
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • FlipFlapp 187 Proof (@FlipFlapp) reported

    @freedomsupport Why did you wait almost 5 hours to report an update? You could have probably avoided thousands of calls to your technical department.....I was in Scarborough and all the way to Hamilton and the service is down since 9am.

  • tomsinneverland Tomm🇨🇦Toronto (@tomsinneverland) reported

    I have internet connection problem with freedom mobile. #freedommobile it's so frustrating

  • FlipFlapp 187 Proof (@FlipFlapp) reported

    @freedomsupport Still down, so that's going on 8 hours? And the post was 2 hours ago? Shame on that decision to wait so long. That's ridiculous. I guess we are all screwed if our wireless communications go out....

  • JimmyKane25 James Kane (@JimmyKane25) reported

    @ReinhartG @FreedomMobile My service has been down for hours now @FreedomMobile

  • jennings709 Jonathan Jennings (@jennings709) reported

    @HashirHussain92 @freedomsupport Data also not working in Toronto - can we please get an update from @freedomsupport

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from View Royal, British Columbia

    I keep getting messages about my nationwide data pass being drawn down, so I check to see what's up and I'm still on @FreedomMobile network. The whole point of getting that data is for when I'm up in the mountains, so why is it being used in the city?

  • DOPEboyTHC DOPEboyTHC (@DOPEboyTHC) reported

    @freedomsupport Time to leave freedom mobile I guess. No way to run a business using freedom mobile as the carrier. No compensation or nothing. Absolutely horrible.

  • Carmino8 Carmen Carpino (@Carmino8) reported

    @freedomsupport still not working properly!!

  • zachersman The Zealous Z.A.C. (@zachersman) reported

    @freedomsupport thanks for getting back to me, sorry I didn't see it til now. Service has returned and all seems fine now. I was having issues where it couldn't find any service and put me on 'data roaming', even after restarting my phone but it seems to have the signal back. Using galaxy S10+

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    I suspect the data outage is related to a ddos attack, and those are one heck of a cruel way to disrupt service. Whoever is behind it, likely got bribed. Compromised botnet is likely behind it. @freedomsupport

  • AwfulMcbad Awful McBad (@AwfulMcbad) reported

    @FreedomMobile I just got an angry email over $5 with a threat to shut my service off. Your service is garbage and you have the gall to threaten with service dispruption over $5 instead of just tacking it onto the next bill? I'm 100% done with your **** service.

  • Ibrahim70993813 Ibrahim Hassan (@Ibrahim70993813) reported

    @FreedomMobile why is my freedom data network not working

  • channelcali pc (@channelcali) reported

    @FreedomMobile FIX UPPPP

  • Kuttysark Kutty MD (@Kuttysark) reported from Toronto, Ontario

    .@freedomsupport internet outage in South Etobicoke and waiting to speak with technical support coming up on 20 minutes. But not all freedom phones suffering outage.

  • mikropickard Michael Pickard (@mikropickard) reported

    @freedomsupport I've been having issues with my data for at least the last 4 hours.. I hope it's resolved soon!

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