Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 56 |
Scarborough, ON | 13 |
Calgary, AB | 12 |
Mississauga, ON | 10 |
Edmonton, AB | 8 |
Kitchener, ON | 6 |
Etobicoke, ON | 6 |
Ottawa, ON | 5 |
Kelowna, BC | 4 |
St. Catharines, ON | 4 |
Markham, ON | 4 |
Surrey, BC | 3 |
Burlington, ON | 3 |
Brampton, ON | 2 |
Leamington, ON | 2 |
Newmarket, ON | 2 |
Oshawa, ON | 2 |
Montréal, QC | 2 |
Victoria, BC | 2 |
Vancouver, BC | 2 |
The Beaches, ON | 2 |
Windsor, ON | 2 |
Langley, BC | 2 |
Burnaby, BC | 2 |
Ajax, ON | 2 |
West Kelowna, BC | 1 |
Creston, BC | 1 |
Campbell River, BC | 1 |
Niagara Falls, ON | 1 |
Washington, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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KAD (@KAD70390424) reported
@.@FreedomMobile Brutal customer service… Already 2 hours on hold…. Is anyone working there??
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Mehi (@CADKAR1) reported
Why am I paying for “mobile” service when @FreedomMobile can’t even give me signal at home, at work, or anywhere in between? Fix your ****.
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Darrin S - Penguins 🏒 Steelers 🏈 (@x938786387) reported
Your Cellular Data Is Very Terrible Everything Is Buffering Every Day @FreedomMobile
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JJ Alejandro (@breakingyoun) reported
Thanks for overcharging me on my latest bill like crazy @FreedomMobile when I was assured the add-on I didn't want would be removed during my last chat. Now been on hold for over an hour. You have the worst customer service.
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Gamer Graham (@GTM618) reported
@FreedomMobile still having an issue with "Unregistered Sim" since about 1pm. Tech support has no idea and your support accounts here doesnt seem to be active anymore for help
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adrian ⸸ (@capradoll) reported
@HankCustodio @FreedomMobile having similar issues :( ..my sim card still says its unregistered
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tay (@yourmidniights) reported
@FreedomMobile I don’t have service and haven’t for several hours now.
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Gamer Graham (@GTM618) reported
@HankCustodio @FreedomMobile Had the same issue. I called and spoke to a supervisor that had no idea either. It started with Sim 1 Not Allowed message. Then moved to Not registered hours later.
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tay (@yourmidniights) reported
@FreedomMobile @HankCustodio I don’t have service either and haven’t for hours. Something is definitely wrong and that’s incredibly dangerous.
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Angie 🇨🇴 (@L0uisBebecito) reported
@FreedomMobile @HankCustodio Hi, my data is also not working. I have been on hold waiting for a rep for 25 min.
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Angie 🇨🇴 (@L0uisBebecito) reported
@FreedomMobile @HankCustodio Hi, my data is also not working. I have been on hold waiting for a rep for 25 min.
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Alex Jessup (@GimpyHandGuy) reported
@RogersHelps All they did was offer the same thing I turned down... was another waste of time. Ported out to @FreedomMobile already and saving $115/month.
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Alex Jessup (@GimpyHandGuy) reported
@RogersHelps All they did was offer the same thing I turned down... was another waste of time. Ported out to @FreedomMobile already and saving $115/month.
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Akhil Midha (@AkhilMidha) reported
@FreedomMobile you seriously need to get better at chat support. The agent is going in circles and I am not getting any resolution whatsoever. I am trying to order a new sim but I am not able to.
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Cubby (@Cubby1412) reported from The Beaches, Ontario
@FreedomMobile Yes. Been a customer since 2013 and because I missed an appointment for a upgrade and new contract, no one is able to help me. It's sad.