Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Edmonton, AB | 15 |
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Toronto, ON | 25 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Vancouver, BC | 12 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 1 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Vic Chandler 🇨🇦 (@alias_la_fleur) reported@FreedomMobile Hi. I have tried to login to my freedom account multiple times and it keeps going right back to the login page. Can you please advise. #holyfrustration
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Victor Krisel (@KriselVictor) reported@AnthonyLacavera @FreedomMobile @WINDmobile Wind was great value over the other players. Yeah, there were some problems with dead zones but as the infrastructure was built up these were less of an issue. Was sorry to see the company acquired by Shaw. Hope your bid to reacquire is successful.
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😷 b{ri}ot grrl (@caffein3_fiend) reported@FreedomMobile Why would I pay for 10GB of freedom network full speed LTE and only 1GB of nationwide if I’m living somewhere with no freedom network RIP 🪦 Hey freedom, North Bay Home Network coverage this summer? then u can keep my money hehehe
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😷 b{ri}ot grrl (@caffein3_fiend) reported@freedomsupport Oh— that kinda sucks! What happens to MyTab balance in that scenario?
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Carole Ann (@Elorac911) reported@freedomsupport I repeat.. you are inconveniencing a mother and a son. So unacceptable. Customer service has been failing for years. Zero improvement!!
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Leland Dieno (@LelandDieno) reported@FreedomMobile Day #2 after setting up new Tablet + Phone for business with #freedommobile. 1. Tablet has never charged and won't turn on. 2. Can't pay bill online through banking. 3. Website throws a 404 every second click. I don't normally do this; but....
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𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reportedof course my **** *** bell fibe wifi would stop working at the same time that my **** *** @FreedomMobile data slows down
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ambitnpldn (@ambitnpldn) reportedVery bad customer service from @FreedomMobile went to 2 different stores 3 times to transfer ownership of a line to another person (both of us present) and were told they can’t do it. Told us to call 611 which I did and they are telling me to go to store.
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𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reportedseriously though @FreedomMobile can you explain to me why my data still won’t renew even after i’ve topped up my account? by the time it does actually renew i’ll need to top it up again because in 3 days the amount in my account has gone down? this is insane
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Wahaj Khan (@WahajK21) reported@freedomsupport Has there been a disruption to service or has something changed? I'm constantly getting "waiting for connection" and weak to no signal in my own home lately and that's never been the case the past 10 years
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Klavishk (@Klaviishk) reported from Ottawa, Ontario@freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.
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😷 b{ri}ot grrl (@caffein3_fiend) reportedalso now realizing that I’ll have to reconfigure my phone plan when I move to North Bay bc @FreedomMobile doesn’t have service there other than Nationwide hopping onto other providers and my current plan will be all but USELESS for data up there. But that’s a problem for Sept 🙃
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C.J Guevara (@carlos1984kid) reportedI am officially pledge that as soon as my contract is done I will be leaving @FreedomMobile . Over 10 yr customer with 5 lines. I am sick of getting screwed over every month. I am one of the first customers when you were named Wind. Sad to go.
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Stephen (@StephenHeaps) reported@freedomsupport for the past couple months I’ve been getting notified of a carrier settings update on iOS. It has never worked, and is still at v50. Seems like something configured wrong somewhere? cc @AppleSupport
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Simon Quigley (@squigley_) reported@freedomsupport @FreedomMobile Having worked in the telecommunications industry for more years than I can remember, and at least 4 providers, it's not good enough. I know you're a small network, and you get screwed by the oligopoly, and the CRTC is useless, but surely you can do better than this
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