Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 22
Edmonton, AB 7
Calgary, AB 7
Vancouver, BC 6
Surrey, BC 3
Ottawa, ON 3
Brantford, ON 3
London, ON 2
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Scarborough, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Mississauga, ON 1
Woodbridge, ON 1
Markham, ON 1
The Beaches, ON 1
Victoria, BC 1
Oshawa, ON 1
Coquitlam, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • rosespringer_ dillweed3000🏳️‍🌈 (@rosespringer_) reported

    Im so tired of being a @FreedomMobile Customer. Years and years with them and they are customer charging some bullshit fee they decide to add for no reason.

  • Harshadsgaikwad Harshad gaikwad (@Harshadsgaikwad) reported

    @FreedomMobile worst service provider and customer relationship ever. @FreedomMobile is trying to extort money from their customers in this time of the pandemic even when they don’t use their service for 6 months. Piling up the bill to a whooping $1000 in 6 months (1/2)

  • MegaGoldenGamer Little Buddy’s offical account (@MegaGoldenGamer) reported

    @freedomsupport Damn...

  • FrontWaveRunner Jack Chen (@FrontWaveRunner) reported

    @freedomsupport Ordered my iPhone 12 before Christmas 2020 and it's been 2 months and I have never received it. Been talking to your customer service since January and was told to wait for 7 days every time. It's been many 7 days now and I haven't seen my phone yet. What do you say about it?

  • imnottweetering b b (@imnottweetering) reported

    @freedomsupport Have reached out multiple times, and they just keep trying to give us a promotion price, so we can pay less for a service that doesn't even work.

  • rajantyagi16 Rajan Tyagi (@rajantyagi16) reported

    @FreedomMobile contacted the today and now they are asking me to go for another credit check. Is the customer a fool? You guys keep making mistakes and then ask us to run to the store again and again

  • Marissa44670625 Marissa S (@Marissa44670625) reported

    @FreedomMobile I am a Freedom customer and have been for over 4 years and the service I have received in the last 2 weeks is so frustrating and disgusting. I am shocked with the lack of knowledge provided by many employees. Losing a customer..

  • Kate_Bunni Lady Kate (@Kate_Bunni) reported

    Hey @FreedomMobile I’ve been trying to get help from @freedomsupport for over an hour and no response to my DMs. I can’t call 611 because of the issue I’m having.

  • Gamer2Gainz Gamer2Gainz (@Gamer2Gainz) reported

    @freedomsupport hi it seems are a reoccur email ever month trying to lay by bill , your system for some reason never excepts any of my credit cards . And I see a payment posted on my end But you guys never receive it . When I make a payment it always gives an error message

  • rosespringer_ dillweed3000🏳️‍🌈 (@rosespringer_) reported

    Shy is @FreedomMobile Always charging me some bullshit fee. Its always something new. Im so tired of being a customer of theres

  • LindaMacIver Linda Duende 🌈❣🍁 (@LindaMacIver) reported

    @freedomsupport Not a previous customer, came from private number and gave a fake website. I am trying to report this as dangerous. Where do I "reach out"

  • MK_Ultra_X MK (@MK_Ultra_X) reported

    @freedomsupport Thank you, but unless you can do something to rectify this issue, or you are qualified to provide therapy for this traumatic experience, I'm afraid we have nothing to discuss.

  • LindaMacIver Linda Duende 🌈❣🍁 (@LindaMacIver) reported

    @freedomsupport The question was WHY a non customer is getting texts from you.

  • NicoleB67208826 N.C (@NicoleB67208826) reported

    @FreedomMobile what is up with your network? I’ve had no service since yesterday?

  • MurrayPearson9 Murray Pearson (@MurrayPearson9) reported

    @freedomsupport this is the 4th month in a row that I will need to contact your customer service, sit on hold for an hour to get a charged reversed which should not be charged. I paid the full annual fee back in Nov and you keep billing the fee every month. U are wasting my time

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