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Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 7
Scarborough, ON 1
Ottawa, ON 1
Vancouver, BC 4
Mississauga, ON 1
Pickering, ON 1
Calgary, AB 1
Kitchener, ON 1
Edmonton, AB 1
Burlington, ON 1
Niagara-on-the-Lake, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • midha_manish
    manish midha (@midha_manish) reported

    @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

  • javiermedina15
    Javi Medina (@javiermedina15) reported

    @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

  • TheMaxNPV
    MaxNPV (@TheMaxNPV) reported

    @GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.

  • Eve62617669
    Eve (@Eve62617669) reported

    @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

  • LenisTheOrca
    The Lenis (@LenisTheOrca) reported

    @FreedomMobile I contacted you guys 4 hours ago about a very simple issue, my internet was working great but I couldn't reach one site, now my internet isn't working at all! I've been on WhatsApp for 4 hours with 2 of your techs and nothing! I'm disabled & work from home

  • eddiebaseball27
    eddiebaseball (@eddiebaseball27) reported

    @FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.

  • JamesKello
    James Kellough (@JamesKello) reported

    @FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻

  • baddiesbngbravo
    baddiesbingebravo (@baddiesbngbravo) reported

    @FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service

  • cheesebroad
    Jen Whyte (@cheesebroad) reported

    @FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.

  • caitlinnspencer
    Caitlin (@caitlinnspencer) reported

    @FreedomMobile hi- ever since I switched to freedom a month ago I can't receive or send group texts. Your support is telling me freedom will not work with text groups of 10 people or more. Is this true??

  • RobSteffle
    Rob Steffler (@RobSteffle) reported

    @FreedomMobile can you refer me to a mobile company that offers customer service please

  • iambn
    ldbharat nahata (@iambn) reported

    @FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company

  • SharayahPalmer
    Sharayah Palmer (@SharayahPalmer) reported

    @FreedomMobile How about you guys figure out how to make it so people don’t wait on hold for an hour to see why their internet isn’t working… I say this as I actively sit on hold. Terrible customer service

  • YTPeasantVision
    YTPeasantVision (@YTPeasantVision) reported

    Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

  • NevinMcScott
    Scott (@NevinMcScott) reported

    - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

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