Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 29
Edmonton, AB 10
Vancouver, BC 5
Calgary, AB 5
Ottawa, ON 4
Woodbridge, ON 3
Scarborough, ON 3
Surrey, BC 3
Brantford, ON 3
Grimsby, ON 2
Mississauga, ON 2
Hamilton, ON 2
Victoria, BC 2
London, ON 2
Burnaby, BC 1
Oakville, ON 1
Burlington, ON 1
Windsor, ON 1
Trenton, ON 1
Richmond, BC 1
Québec, QC 1
Guelph, ON 1
Fort Saskatchewan, AB 1
Kingston, ON 1
Paspebiac, QC 1
Brampton, ON 1
Winnipeg, MB 1
Kitchener, ON 1
Shep's Subdivision, ON 1
Markham, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile Signing 2 year contract with @FreedomMobile and realizing that their network doesnt work anywhere!!!

  • BakerMinaj Baker (@BakerMinaj) reported

    @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now.

  • Saajal_Lion17 Saajal Lohani (@Saajal_Lion17) reported

    @freedomsupport ported my network to Freedom on 24th Oct 21 in North york. The sales rep said he hs activated the new freedom sim. Its been more than 30 hours, unable to make calls or recieve calls. Network shows only 2 bars. However data works fine. Pls advise @FreedomMobile

  • YUNGB_MIA N (@YUNGB_MIA) reported

    I fuvking hate @freedomsupport the only phone company who disconnects my **** over 7 dollars

  • mahihkan63 ka_peyakot_mahihkan (@mahihkan63) reported

    @FreedomMobile Sick & tired of the extremely bad service ! Don't expect me to pay for 15% out of 100% of service when my bill is due at the end of this month ! I will be calling to complain directly !!! 😤😠😡🤬

  • _XAmount Kahleel B. (@_XAmount) reported

    @FreedomMobile your guys service is garbage

  • DevServWorker M. Jackson (@DevServWorker) reported

    @FreedomMobile We bought the $100 plan with freedom mobile for our child. Do not get it for your kids. It cannot recieve or make calls or texts indoors. Anyone else with this issue? Freedom mobile doesn't care after you get it either.

  • JCWiggett Jeremy Wiggett (@JCWiggett) reported

    .@FreedomMobile I’ve been charged $100 roaming and my phone disabled because I was close the US border - but not actually in the US. Your agent just wants to argue with me and won’t escalate. Please help.

  • lagatagoloza Natalia Gomez (@lagatagoloza) reported

    I just had one of he worst customer service experience at the @FreedomMobile in Marlborough Mall here in Calgary. There’s nothing like trying to pay a bill and the two employees not wanting to help AT ALL!! 😡😡

  • USATAlexHSingh Alex H Singh (@USATAlexHSingh) reported from Toronto, Ontario

    @freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....

  • NikonDSquad Nikon_Dev ❁ (@NikonDSquad) reported

    @FreedomMobile Kid: MOM HELP ME I AM GETTING KIDNAPPED

  • lillemyg oh la perry (@lillemyg) reported

    @FreedomMobile Is it just me or the network has been Down since 1815 yesterday?

  • gyehkou Wren (@gyehkou) reported

    @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now

  • _hamzahayat Hamza Hayat Qaisrani (@_hamzahayat) reported

    @FreedomMobile I think you really need to rethink your customer support training. I'll be cancelling my account after speaking with a "manager" about a technical issue and seeing how rude and condescending he was. Manager Name: Ali C69099460

  • BGeorgik George Georgik (@BGeorgik) reported

    @FreedomMobile Hey Freedom Mobile, your Back Office reversed your decision to change my phone plan a month later without notifying me!!! Either fulfill your promises or take back your phone and cancel all my services, because I feel scammed here.

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