Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Toronto, ON | 43 |
Vancouver, BC | 15 |
Calgary, AB | 13 |
Scarborough, ON | 12 |
Windsor, ON | 11 |
Edmonton, AB | 8 |
Ottawa, ON | 7 |
Ajax, ON | 4 |
Barrie, ON | 4 |
Surrey, BC | 3 |
Brampton, ON | 3 |
St. Catharines, ON | 2 |
Oakville, ON | 2 |
Stoney Creek, ON | 2 |
Markham, ON | 2 |
Mississauga, ON | 2 |
Peterborough, ON | 2 |
Kitchener, ON | 1 |
Pickering, ON | 1 |
North York, ON | 1 |
King City, ON | 1 |
Newmarket, ON | 1 |
Leamington, ON | 1 |
Kingston, ON | 1 |
Bradford West Gwillimbury, ON | 1 |
Kirkland, QC | 1 |
Owen Sound, ON | 1 |
London, ON | 1 |
Woodbridge, ON | 1 |
Kelowna, BC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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March Brizzy fo Shizzy (@north_fam_BP) reported from Ottawa, Ontario
@FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace
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Pushkar Mishra (@pushkarkumishra) reported from Mississauga, Ontario
@freedomsupport Is your app down. Trying since last night with no result.
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sarah tess (@sarahtesscarv) reported from Brampton, Ontario
@freedomsupport I was never notified when my home networkwas changed to “Freedom” and my texts are no longer sending as iMessages, only texts. Help please!
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ri 🇮🇳 (@___richb) reported from Toronto, Ontario
@freedomsupport YO FIX YOUR SHIT
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phanutang (@phanutang321) reported from London, Ontario
i felt like a traffic cop at freedommobile being like "k well ive been to winners and walmart and u still aint helped these poor people" then tried to help intil he rushed me oit
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Laura (@llsebben) reported from Toronto, Ontario
Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport
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Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario
@freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience
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Daniel Canada (@TENNISGUY11) reported from Petawawa, Ontario
@freedomsupport No problem
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Vian Esterhuizen (@heyvian) reported from Calgary, Alberta
@freedomsupport Not looking for a workaround, just curious if you know when the issue will be completely resolved without me needing to disable Visual Voicemail.
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Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario
@tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!
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dom dom (@domixiqueee) reported from Toronto, Ontario
@FreedomMobile is there an service outage because my call are getting dropped
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Hayme Torres (@JaymeeTorres) reported from Toronto, Ontario
@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
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KyleGreenkeeper (@KGreenkeeper) reported from Thames Centre, Ontario
Well @FreedomMobile come this Saturday you would have lost a customer! Update to the network.... I can now only receive/Send and make calls on wifi or in Central London. What a joke
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Michael Nugent (@michaelnugent) reported from Toronto, Ontario
@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.
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007 ⚛️ (@InevitableStan) reported from Toronto, Ontario
I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.