Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 36
Edmonton, AB 13
Vancouver, BC 12
Calgary, AB 6
Mississauga, ON 4
Scarborough, ON 4
Red Deer, AB 4
Ottawa, ON 4
New Westminster, BC 3
Victoria, BC 3
Surrey, BC 3
Ajax, ON 2
Montréal, QC 2
Brampton, ON 2
Pickering, ON 1
Coquitlam, BC 1
Guelph, ON 1
Airdrie, AB 1
Ancaster, ON 1
Rockwood, ON 1
Thorold, ON 1
North Vancouver, BC 1
Burnaby, BC 1
Gatineau, QC 1
Nepean, ON 1
Trenton, ON 1
Sherwood Park, AB 1
St. Albert, AB 1
Hamilton, ON 1
Beamsville, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • alsasasaro SK (@alsasasaro) reported

    @FreedomMobile hi freedom, my autopay is suddenly disabled and the customer care isn’t able to enable it. I’m also unable to pay my bill using my credit card - idk why! Can I be connected to a help desk?

  • codkelpme codkelpme (@codkelpme) reported

    @FreedomMobile Are the @e_mydata's Murena Teracube 2e phone & @nitrokey's Nitrophone usable on your network? #opensource #privacy #smartphone

  • TaherazarMas Mas Taherazar (@TaherazarMas) reported

    @FreedomMobile due to issues with your website I was unable to add a roam pckg and despite several attempts while in CA as well as over wifi in Mexico I was u successful. I finally was able to add the add on on the 11th but not without incurring ppu data charges help or I cancel

  • therealdeo Deonina Walsh (@therealdeo) reported

    @FreedomMobile your customer service sucks beyond words can say. You cut off phone service to my pensioner parents and REFUSED to make a payment arrangement for an extra 48 hours. Do you not get that pensioners get paid once a month? Shame on you. This makes me want to move

  • NiicoleB2 NiicoleB (@NiicoleB2) reported

    @FreedomMobile Not receiving that message because freedoms network is ****.

  • bhanuprakashcha Bhanu Gupta (@bhanuprakashcha) reported

    Worst ever service on the planet award goes to @FreedomMobile congratulations to make me sucked up by taking your services. go to hell you..

  • sungmanitu65 @Sungmanitu65 (@sungmanitu65) reported

    Unfortunately the phone I use for @mahihkan63 is still not functioning to my desire. I will try 1 more time to get it fixed today at a @FreedomMobile service location near me. This phone has thousands of photos regarding #Syria on it. This is my last attempt !

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @freedomsupport @sth_million Ya the po po will be on it. Bylaw is the real bad mfkas. They're the ones cracking down on the kids playing in the parks or god forbid playing ice hockey 😱😱😱😱

  • FractalVagabond Fractal Vagabond (@FractalVagabond) reported

    @FreedomMobile when it comes to customer service your company is incompetent and there is no customer loyalty ?! What a mistake to be your customer ! Wish others don't make my mistake.

  • AndrewFstewart Andrew F Stewart (@AndrewFstewart) reported

    @freedomsupport We will all see how quickly your mistake is corrected. If only I could get my time back and emotional damage from your employee who didn’t do the proper checks.

  • Gaming1Canadian Gaming Canadian (@Gaming1Canadian) reported

    @FreedomMobile Switching back to freedom because chatr speeds are too slow.

  • TimFromToronto Tim From Toronto (@TimFromToronto) reported

    @freedomsupport @freedomsupport - Postpaid service: Activation and upgrade via online, instore or Customer Care for all devices - $45 You don't have to activate anything unless it is a locked phone. Are these phones locked?

  • ro4lol Ro ➕🔥 (@ro4lol) reported

    @freedomsupport You are the ***** on my phone, and on my Twitter. Try another ad campaign. Your telephone network is literally my toilet and I literally have the runs.

  • DFEnciso DEnciso (@DFEnciso) reported

    @freedomsupport hi guys my phone keeps dropping calls, I recently changed the SIM card because I thought that was the problem but it keeps happening

  • krae_man Alex Forsyth (@krae_man) reported

    @freedomsupport Hey, is there any way to flag fraud phone calls with you? I've got 8 automated "Service Canada caught you doing a no no, you need to pay bitcoins or go to jail" calls today. All from different numbers. I can't find anyway to flag is fraud.

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