Freedom Mobile Outage Map
The map below depicts the most recent cities worldwide where Freedom Mobile users have reported problems and outages. If you are having an issue with Freedom Mobile, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 25 |
| Edmonton, AB | 15 |
| Montréal, QC | 1 |
| Kitchener, ON | 1 |
| Duncan, BC | 1 |
| Burnaby, BC | 3 |
| Surrey, BC | 7 |
| Vancouver, BC | 12 |
| Calgary, AB | 3 |
| Pointe-Claire, QC | 1 |
| Abbotsford, BC | 2 |
| Kingston, ON | 2 |
| Scarborough, ON | 4 |
| North Vancouver, BC | 1 |
| Port Coquitlam, BC | 2 |
| Langley, BC | 1 |
| Spruce Grove, AB | 1 |
| Maple Ridge, BC | 1 |
| Lethbridge, AB | 1 |
| Winnipeg, MB | 1 |
| London, ON | 3 |
| Woodbridge, ON | 2 |
| Grimsby, ON | 2 |
| Oakville, ON | 1 |
| Mississauga, ON | 1 |
| Burlington, ON | 1 |
| Windsor, ON | 1 |
| Hamilton, ON | 2 |
| Ottawa, ON | 2 |
| Trenton, ON | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Scott (@Scotty_McQ) reported@freedomsupport Ah I checked Reddit and other users are confirming there is instead an issue. So I guess there is something going on as an fyi
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Richard Carmichael (@JustbeFRANK) reported@freedomsupport how long should it take #CustomerService to resolve a problem @FreedomMobile ? Is it 3 hours? 3 days or 3 weeks? 6 months and counting.
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Slurpeemonster 🇨🇦 (@Slurpeemonster) reported@freedomsupport dont know if u have anything 2 do with this, don't know who 2 contact, but the freedom wifi app isn't working. Tries 2 open & repeatedly closes even before u can click into it. Then a notice comes up & says app closing cause it has a bug, try after fix.
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AllHailGabe (@Gabe3l) reported@FreedomMobile service report: we need better service on Keele between Rutherford & Langstaff Rd. Getting 3G down here and it’s slow af.
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Scott (@Scotty_McQ) reported@freedomsupport is there any known website issues right now? I can't seem to log in. I've tried on a few different devices and it's just stays on the loading orange login spinning circle
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Kaza🇹🇹🇨🇦 (@Kerriayel) reported@freedomsupport 1/2 I have questions about why your customer service is so piss poor. 3 days later I still don’t have a simple second line added. 45mins plus on each chat. One agent makes an offer. Transfers me. Next agent says no that’s invalid. Transfers me. Next agent says im sorry, transfers
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S. S. (@s_decembersnows) reported@freedomsupport Sorry there was a miscommunication. I appreciate your help and knowing my line is not cancelled!
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Kathy Rodley (@Kathy1R) reported@freedomsupport I usually pay my bill through the app. I have 2 phones I paid the 1st no problem. 2nd won't go though. Payment is not processed. It did this twice.
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S. S. (@s_decembersnows) reported@FreedomMobile can you please help me? I received a cheque from Freedom mobile for service cancellation. I called Freedom to tel them I did not cancel my service but was told there was nothing they could do, my phone number was already ported out.
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gurveer (@gurveer51515676) reported@Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.
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Mike Oxsolong (@aryanoaks) reported@FreedomMobile what ******** is up with your coverage in Sherwood Park. One minute I have four bars LTE and the next it's two bars of 3G. And I didn't even leave my home. You guys got a little goblin deviously running around with the cell tower or something?
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Fourteen-kay (@kenmonye) reported@FreedomMobile honestly love your plans but I can not hold a 1 minute call in my house without seeing call failed like when is Rogers taking over.The network is horrible what’s going on
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V (@VivianH_01) reported@TELUSsupport Thank you @TELUS for coming through. @FreedomMobile has absolutely NO costumer loyalty...I've been a customer for more than 10 years and clearly they don't care if I switch carriers so I'm going to be callinng you after I get off work today, I hope i can switch over to you asap🤞🏾
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Charlie Currie (@CharlieCurrie) reported@freedomsupport Yeah, well they aren't helping out very much. I've tried in two Twitter accounts and a Facebook messenger. I keep getting robots. Really stupid robots.
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Viru (@iviruu) reported@FreedomMobile What’s the point when you don’t even get signal? The worst services
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