Freedom Mobile

Freedom Mobile Outage Map

The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Freedom Mobile users affected:

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 84
Toronto, ON 74
Vancouver, BC 40
Calgary, AB 21
Surrey, BC 13
Coquitlam, BC 6
New Westminster, BC 5
Victoria, BC 4
Mississauga, ON 4
Ottawa, ON 3
North York, ON 3
Red Deer, AB 3
Coquitlam, BC 2
Oakville, ON 2
Agassiz, BC 2
Nepean, ON 2
Burnaby, BC 2
Ajax, ON 2
London, ON 1
Pitt Meadows, BC 1
Duncan, BC 1
Barrie, ON 1
Belleville, ON 1
Windsor, ON 1
Montréal, QC 1
St-Jean-Port-Joli, QC 1
Brampton, ON 1
Winnipeg, MB 1
Nanaimo, BC 1
Mission, BC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Jon49071940 Jon (@Jon49071940) reported

    @freedomsupport Cell service is down again in new tecumseth Ontario. What is the issue with these frequent outages?

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport You have everything in DM. No one do anything. Worst service forever

  • achewedtrooper Will (FearlessGren) (@achewedtrooper) reported

    @freedomsupport could I get help please. Lost my sim card. Trying to purchase one but due to lockdown I'm unsure where I can find a sim.

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport Done and never resolved. stop playing around things.

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @FreedomMobile worst service ever seen

  • robzy_h ሮቤል (@robzy_h) reported

    @DJHighTone @freedomsupport Lol they don’t even help anyway.

  • rganong ray ganong (@rganong) reported

    @freedomsupport is there something that you guys have changed over last 2 months regarding SMS? I'm having a ton of issues sending messages, and those issues come and go. I have also replaced my SIM card, changed SMS apps, and no real change in experience. Help.

  • mariamyupperz 💜#BLM⁷ (@mariamyupperz) reported

    Wow @FreedomMobile . You guys really hang up on people when they're trying to understand why the app usage doesnt match what I'm being told??

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport As discussed on DM, the order, surprisingly, could not be located on Freedom's system. This was not what we expected and unfortunately, seems no resolution feasible.

  • amouneer Ahmed Abouelnour (@amouneer) reported

    For more than 24 hours, @FreedomMobile was not able to locate where is my ordered phone or even cancel the order. worst service ever. Never recommended

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @FreedomMobile worst service ever. Not recommended at all

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport My situation is found on that DMs. WORST service forever

  • Jamevenchy Jamesvenchy (@Jamevenchy) reported

    @blogTO Idiotic freedom mobile. **** reception and now **** covid flaunting @FreedomMobile

  • amouneer Ahmed Abouelnour (@amouneer) reported

    @freedomsupport I sent and never resolved. Please stop playing around things

  • zigbeebox zigbeebox (@zigbeebox) reported

    Anyone out there can recommend a better service and one that has less #SCAM calls then @FreedomMobile.

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