Freedom Mobile Outage Map

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • Randy Glenn (@rglenn) reported

    Trying to report a connectivity issue with Wikipedia to @FreedomMobile, and their support asks for my PIN over DM. Evidently their security people don’t work too hard.

  • rae (@reganintheworld) reported

    @FreedomMobile your customer service is trash. “The too bad so sad” mentality from the guy I just spoke was unreal. He was so damn rude. Also staff at your store did not tell me the truth and I am stuck with a payment plan that was not as discussed. Freedom my ass.

  • Ravi Thakar (@thakarravi1) reported

    Glad to see @FreedomMobile has customer service on par with its network. :/. Worst experience yet.

  • 𝓢𝓸𝓯𝓽𝓷𝓮𝓼𝓼 Guaranteed 🦝💗 (@eanbowman) reported

    @freedomsupport @MarcDFowler This is quite possibly the *least* helpful help page I've ever seen. "You fix it yourself," is a pretty shit answer. 😅 Since you're on Android, Carc, you should install Mr. Number. But for sure there should be an easier way of setting your account to simply not receive calls.

  • M A K (@TG6ITv32w9ul1Zb) reported

    @freedomsupport Hey there, I did several times, even in person. Apparently other Freedom users have exactly same issue - so nothing new to you.

  • Ravi (@juligandhi) reported

    @freedomsupport Hello freedom.....i would like to know im having problem with network in my room.....sometimes i get notifications once the network comes

  • Ravi (@juligandhi) reported

    @freedomsupport Hello freedom.....i would like to know im having problem with network in my room.....sometimes i get notifications once the network comes

  • Kat (@KATLESIC) reported

    No freedom with @FreedomMobile ! Service cuts out all the time, for hours. Once days!

  • Leveraged Layman 🎩 (@LeveragedLayman) reported

    @valueterminal Honestly never use to auto pay any of my bills for this exact reason. Recently switched to @FreedomMobile which gives a $5 discount for autopay (I love a good discount). Luckily im still in the habit of checking and caught a $30 increase in my monthly bill.

  • Georges Turgeon (@gturgeonjr) reported

    @freedomsupport I have been to the store and they can't figure it out either, multiple phones, multiple sim cards. The phones show they have service but people call and get a recording I can't be reached. When I call out it fails then give mes no network error. Sometime restart works not always.

  • Georges Turgeon (@gturgeonjr) reported

    @freedomsupport Called Tech support multiple times, get mixed answers. I try to get support while it happens and I get no where. When its not happening you can't help The issues are not unique to me or my part of the city either. Since the LTE voip launched it has been worse.

  • Georges Turgeon (@gturgeonjr) reported

    @freedomsupport Trying to get a simple time frame for a call back from a supervisor to address and ongoing technical issue is like pulling teeth, You just keep fight me every step of the way unless I call from my phone when the SERVICE IS DOWN no help for me. I just want support

  •  Rob Goshko  (@rgoshko) reported

    @freedomsupport There are many other calling options available, Facetime audio and video worked without issue or added costs.

  • Chris (@krzyabn) reported

    Charging a cx to send a text to a landline with no notice is like a cx driving through a toll booth with NO signage that it's a toll booth, and being forced to pay with no way of turning around. Worse. Customer. Experience. @FreedomMobile

  • Aarnish Halani (@Aarnish) reported

    I purchase 2nd cellphone from freedom mobile on black friday because they promise me $150 discount for 15 months through message. I talked with freedom CSR 10 times last month and still no solution. Worst service by cell phone provider. @FreedomMobile @freedomsupport

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