Freedom Mobile Outage Map
The map below depicts the most recent cities in Canada where Freedom Mobile users have reported problems and outages. If you are experiencing problems with Freedom Mobile, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Freedom Mobile users affected:
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Toronto, ON | 55 |
| Vancouver, BC | 8 |
| Calgary, AB | 8 |
| Edmonton, AB | 6 |
| Ottawa, ON | 4 |
| Brantford, ON | 3 |
| Oakville, ON | 2 |
| North York, ON | 2 |
| Agassiz, BC | 2 |
| Brampton, ON | 1 |
| Winnipeg, MB | 1 |
| Kitchener, ON | 1 |
| Shep's Subdivision, ON | 1 |
| Surrey, BC | 1 |
| Mississauga, ON | 1 |
| Woodbridge, ON | 1 |
| Markham, ON | 1 |
| The Beaches, ON | 1 |
| Victoria, BC | 1 |
| Oshawa, ON | 1 |
| Coquitlam, BC | 1 |
| London, ON | 1 |
| Coquitlam, BC | 1 |
| New Westminster, BC | 1 |
| Pitt Meadows, BC | 1 |
| Duncan, BC | 1 |
| Barrie, ON | 1 |
| Belleville, ON | 1 |
| Nepean, ON | 1 |
| Windsor, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kory - TechyKory
(@TechyKory) reported
@freedomsupport seems like MMS texting is heavily delayed and not working... Any insight?
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Dhaval Parmar
(@DhavalParmar1) reported
@FreedomMobile Worst service provider. Forget about the network service. They think that they will provide $10 off and client will be happy. No thats not true. I requested port out to different service provider . They are not able to process that even in 48 hours.
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BRDy
(@iambrdy) reported
@freedomsupport It's taken me 3 different conversations across 3 different platforms, to a single reasonable resolution. 2 hours of my day have been consumed by this, and it's still ongoing.
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AliG
(@AliG986) reported
@FreedomMobile @FreedomMobile just announcing this news for the sake of publicity and not connecting the actual call doesnt help!!! More than an hour on the line but just a music keeps playing. Didn’t even help!
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Jason Billing
(@jasonbilling97) reported
@freedomsupport Your website and app won't load. I can't pay a bill online and need to. What's the issue and when can it be resolved?
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Iran
(@Iran99844593) reported
@FreedomMobile It doesn’t work for many of us, can you provide any guide or help if applicable? #مهسا_امینی
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Dhaval Parmar
(@DhavalParmar1) reported
@freedomsupport I acknowledge that it can take time but i called you guys 2-3 times and every time I’ve called they promise me it will be done in an hour or so but no outcome yet.i can’t waste my time every day like this. I need solution now
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ANAVRIN
(@emd20000) reported
@FreedomMobile Freedommobile , people in iran fighting for their freedom please let us call long distance to Iran for free because iranian government shut down internet. Freedommobile for freedom 🙏#mahsamini
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Zara MG
(@ZahraMozami) reported
@FreedomMobile @redcrosscanada #MahsaAmini support Iranian-Canadian please.
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Dennis Simiyu
(@DennisS13387298) reported
@FreedomMobile @FreedomMobile, your customer representative did hang up on me. Worst treatment so far.
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Arian
(@aftsmt) reported
@freedomsupport Could you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families?
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Rozhyar pooyeh
(@PooyehRozhyar) reported
@FreedomMobile Please waive call/text charges from Canada to Iran. Due to internet disruption we cannot contact our loved ones. This is your share to support"freedom". #IranProtests2022 #MahsaAmini #مهسا_امینی
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Ali
(@ali_shahidi) reported
@FreedomMobile Would you please waive long-distance calls to Iran to help Iranians in Canada stay connected to their families?
-
Cihan Oğuzhan
(@oguzhancihan) reported
@FreedomMobile I can't find the words to describe the great disappointment we experienced with my close relative who has been your loyal customer since 2014. We had a lousy experience at your 444 Yonge St. branch with stupid employees and crazy store manager! THANKS (!)
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ihateclownz - Resiliency is my Super Power
(@ihateclownz2) reported
@freedomsupport Thanks. I know you have great phones but iphones are crap.