Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, Vancouver, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg, Kitchener and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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"Unacceptable"JUNO #InformedConsent
(@Flags2J) reported
@FreedomMobile thanks for unlimited data!! i mean I have a limit - but Freedom doesn't cut your data off once you hit your limit- it just slows down a bit ... 👏👏👏
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James Simpson 4x💉
(@j2simpso) reported
An open question for Canadian telcos over the Rogers network outage earlier this week. Why did you deny Canadians the ability to dial 911? Shame on you @Bell_Support @TELUS @FreedomMobile for failing to provide such a critical service to Rogers customers in need!
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Nikki Cam Cee
(@NikkiCamCee1) reported
@E_R0z1E @freedomsupport This is exactly the same issue I’m having. Can’t check my usage.
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Forster 🌻
(@npcforster) reported
@sarahkbingler @JulieMDPanneton @FreedomMobile Good news! Rogers has to sell off Freedom Mobile. Bad news: Quebecor has been *approved* to buy it but it seems they use Rogers networks for 4G. There’s no real choice in Canada.
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mandy
(@RandRsmom) reported
@freedomsupport Will freedom be giving credits for the outage yesterday?
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Erica R
(@eroe1782) reported
@freedomsupport Already DM’d you but experiencing no service on one of my mobile lines … Please help!
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Commissioner Miner
(@fanCRTCProfling) reported
Has anyone found out why #freedomMobile was down in Gatineau and certain parts of Ontario? Tower/resource sharing thing?? #CRTC
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Insane_But_Not_Alone
(@InsaneNotAlone) reported
from
Edmonton, Alberta
@FreedomMobile If the Shaw Rogers merger goes through I will be leaving Freadom. I do not support the monopoly that is the Canadian mobile service
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Canadian man123
(@Nickbroadbent22) reported
@freedomsupport I have no service
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Karen Adams
(@Ru70809621Karen) reported
@RandRsmom @freedomsupport Also curious? I have 5 phones on my account. And have been a customer for almost 9 yrs.
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Alan Wong
(@alankcwong) reported
My internet remains down. Still hotspotting with my unlimited data plan on @FreedomMobile . Will be a pain once I hit cap and get throttled.
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Dave McCauley
(@davemccauley) reported
Never order a phone online with @FreedomMobile @freedomsupport. My phone was sent to the wrong address and now I have the wait 2 more weeks on top of the 2 weeks I've waited for my new phone! Support call is useless. They just read off a script.
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The Squrly 1
(@SSqurl) reported
@freedomsupport @Mantoniette13 No **** same in BC. Apparently Mon it's over
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adince
(@adincexavier) reported
@freedomsupport my mobile internet is slow when i watch YouTube it buffers and sometimes even whatsapp is slow to send. I'm in Toronto downtown. do you have problems with your coverage?
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Dante Di Pasquale
(@dantedipasquale) reported
@freedomsupport Blanket compensation package applied to accounts in response to the internet outage (July 7th-10th, 2022) or will Freedom require us to individually ask for it? You say the latter; I say goodbye. Freedom clearly depends of pre-existing monopolistic infrastructure.
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George Vermeulen
(@VermeGeo) reported
@spencergta416 @FreedomMobile Don't reconsider too hard. They were down for most of the day yesterday too. They didn't come back until a few hours after Rogers did, and even today they're still incredibly spotty.
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Erica R
(@eroe1782) reported
@freedomsupport Unfortunately no lol I will give it till tomorrow … if it’s still down I will drop by . Has their been network issues today?
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Dave McCauley
(@davemccauley) reported
@freedomsupport DM's apparently are not going to help, I asked that to your agent on the phone. I won't have this happen again after my contract ends.
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📚Carolyn Macdonell💀
(@C_Macdonell) reported
Wasn't affected by Rogers outage. Internet with @TekSavvy (Bell phone line) Phone with @FreedomMobile. Don't put all your eggs in one basket. #Fuckmonolopies #rogersoutage
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_Kudos
(@IamBadassER) reported
@FreedomMobile you are my crutch during this outage 🤌
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Minority Mind
(@MinorityMind1) reported
Rogers really out here with the audacity to claim to be reliable while screwing over a whole country. As reliable as their broke *** customer service! @Rogers you suck! #FreedomMobile for the win!
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Dave McCauley
(@davemccauley) reported
@freedomsupport Looks like no one wants to help me as a paying customer for years!
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PaulyB
(@PaulyB46808197) reported
@freedomsupport yes....I want a credit for one day's lost service
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Alan Wong
(@alankcwong) reported
@FreedomMobile And still down 48+ hours and counting now. #rogersoutage
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bluke and frances.
(@thefrankie365) reported
@freedomsupport I had my internet restored briefly on Saturday from the Rogers outage but it's been down again in Markham since Sunday morning. I've used almost 4GB of my monthly plan already. Can I get a credit applied to my account?
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Alex Tucci
(@Drevils4) reported
@alankcwong @FreedomMobile Freedom mobile has been working through all this crap not sure what your issue is.. never had an issue with freedom and I've been with them since WIND. Best 65$ a month with 30gig LTE AND UNLIMITED 4G AFYER THE 30 LTE
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sarahkbingler
(@sarahkbingler) reported
from
Toronto, Ontario
@npcforster @JulieMDPanneton I am @FreedomMobile customer. Not happy with this.
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Timi TV
(@TimiTV4) reported
@vote4robgill @Rogers I knew Rogers compensation would be a joke. The only message those clowns will get will be their wallets getting hit hard. Move to another service, @FreedomMobile has great offers and pricing. From what I read you can take your cell number with you.
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Kent Clark
(@kentcclark) reported
@freedomsupport I'm in Seattle and have purchased a Big Gig USA one time add on. However, I can't seem to connect. By default my phone connected to a 3G T-Mobile network, but can't get calls or messages through. AT&T and T-Mobile LTE networks don't register when I try. Help?
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Val erian
(@Valeria68994860) reported
@FreedomMobile WOW, talk about a rip off in overages fees for a bit of roaming in the US. +$220 for less than 100mb and 1hr call to a toll free. Stupid me for not getting a Tmobile sim for $25 and 10Gigs