Is Freedom Mobile having an outage?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(48.72%)
Internet
(25.64%)
Total Blackout
(17.95%)
TV
(5.13%)
Wi-fi
(2.56%)

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • fnkengne xan (@fnkengne) reported

    @FreedomMobile I paid my overdue balance but I still got no service What gives

  • AustInJGray01 Austin Gray (@AustInJGray01) reported

    @freedomsupport Didn't mean to come off as an sarcastic* Just saying ur prices aren't your problem.

  • AustInJGray01 Austin Gray (@AustInJGray01) reported

    @FreedomMobile Buy more towers and your service might be worth it,...Ask Shaw to foot the bill. Or if they were smart they would let you use there public wifi network as a virtual cellular network but what do I know...

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport I'd imagine it's both ways. On the drop down menu on the phone where it says calls will be made over WiFi, that tab says unable to connect.

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport No, it's sporadic. It says unable to connect, contact customer care. Reseting the phone generally works, but only for a few hours, then it disconnects.

  • whelanmj Mike Whelan (@whelanmj) reported from Toronto, Ontario

    @freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

  • harp_shamrock 🐺🇨🇦 Ian 🇮🇪🐺 (@harp_shamrock) reported

    @freedomsupport my WiFi calling keeps disconnecting. It's been like that for the past two days. Any help would be appreciated. Thanks

  • 1D4N Eid Ligata (@1D4N) reported

    @freedomsupport need help regarding sister in-law wifi calling registration, and getting just runaround from call Centre.

  • stepstephstephy Stephy (@stepstephstephy) reported

    @FreedomMobile site is broken is no one has fixed it in over a year. Instead im running around in circles asking these ppl to let me in on my own account.

  • Welsh_Canadian Michael Jones 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇨🇦 (@Welsh_Canadian) reported

    @trevor_land @FreedomMobile You have been told there is a process to deal with this issue but you refuse to partake in it as you don't think that the CSRs are important enough. Just go through the steps they ask you to and some sort of resolution will be reached.

  • DrBianca84 Dr. Bianca (@DrBianca84) reported

    @freedomsupport No Reason to Celebrate🎉 #Ontario #Onpoli #FreedomMobile #FreedomSupport Very Poor Reception Always At: Martingrove Road & Hwy 27 Teston Road & Pine Valley, Hwy407 & Hwy410🌍 FreedomYouHaveBeenToldTooMany Times🤔 #CP24

  • DAxThornton Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport I am saddened to discover that my six month contract is a 2yr contract. 😔 Keep investing in infrastructure to get to 24/7 service; I'm truly sorry to have to seek a second contact elsewhere (one I'll ask a man to simply shut up and stand there while I read it this time around).

  • DAxThornton Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport It's not a financial problem, I just paid my three hundred and the phone does work – services aren't as solid as Telus but the data plan is, to be fair, in the oligarchical monopoly Canada's telecom industry, exceedingly expensive, but qualitatively adequate.

  • DAxThornton Damian Alexander Thornton (@DAxThornton) reported

    @freedomsupport I should like to upgrade my service in Canada but I looked at the papers from the night I got this device. I had intended to buy something cheap for a minor, and a proper handset for myself but your clerkette whisked us out so fast I ended up with only one phone, and was told …

  • DanAlmondDan Dan Almond (@DanAlmondDan) reported

    @rxan_d @FreedomMobile But your coverage still sucks so there's that!

  • DanAlmondDan Dan Almond (@DanAlmondDan) reported

    @FreedomMobile Hiring a famous actor does not change the fact that you're coverage sucks crap. You're not even big enough in the cellular business to market yourself as an alternative.

  • wildfan19 sheldon porter (@wildfan19) reported

    @FreedomMobile why the hell do i continuously lose signal in my house in calgary. this is getting frustrating as this is a business phone and im missing calls and text becuase i have no signal in my house.

  • sarahtesscarv sarah tess (@sarahtesscarv) reported from Brampton, Ontario

    @freedomsupport I was never notified when my home networkwas changed to “Freedom” and my texts are no longer sending as iMessages, only texts. Help please!

  • devilsgraveyard canadadian (@devilsgraveyard) reported

    @FreedomMobile A little bit of rain and my data is dial up slow. I'm sick of your shit, freedom.

  • Edsanti2019 Edsantiago (@Edsanti2019) reported

    @amacedo88 @freedomsupport Your P30 is compatible with band 4,6, not with 66. Double check with freedom if it is ok with their network.

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported

    @FreedomMobile Your service hardly works where I work, near Jane and Locke in Vaughan.

  • trevor_land Trevor Land (@trevor_land) reported

    @FreedomMobile To bad @FreedomMobile locks customers in their stores against their free will and has constant computer glitches and lousy customer service. Been 2 weeks since I filed a complaint and no response.

  • talks247 r (@talks247) reported

    @FreedomMobile what this guy said is "WE CAN'T DO NOTHING" doesn't know how to improve service.

  • KamieWarren7 Kamie💕 (@KamieWarren7) reported

    @freedomsupport i need help but twitter wont allow me to dm you unless you follow me

  • SpennyZed Spencer (@SpennyZed) reported

    Loving the new @FreedomMobile Freedom update! My commute home should now be connected! Finally a service provider that is making strides FOR their customers.

  • rxan_d ryan d. (@rxan_d) reported

    @RaminBourne @FreedomMobile iPhone XS Max devices have connectivity issues with a lot of carriers. Freedom isn’t the only one.

  • mike_in_yvr Mike (@mike_in_yvr) reported

    @freedomsupport I just assumed you kept your twitter account like your customer data. Without a password

  • shitycontent SHITYCONTENT (@shitycontent) reported

    @freedomsupport Hey my short messages service is not working

  • shitycontent SHITYCONTENT (@shitycontent) reported

    @FreedomMobile i have an issue with short messages service

  • DrBianca84 Dr. Bianca (@DrBianca84) reported

    @freedomsupport @CP24 #Ontario #Onpoli #Cdnpoli #FreedomMobile #FreedomSupport Very Poor Reception Always At: Martingrove Road & Hwy 27 Teston Road & Pine Valley, Hwy 407 & Hwy 410🌍 Freedom You Have Been Told Too Many Times🤔 #CP24

  • trevor_land Trevor Land (@trevor_land) reported

    @freedomsupport @Fidomobile @FreedomMobile Now contacting CRTC with my complaints as @FreedomMobile and @ShawInfo management refuse to deal with issues.

  • trevor_land Trevor Land (@trevor_land) reported

    @freedomsupport @Fidomobile @FreedomMobile Add that to my experience trying to switch my other sons phone and @FreedomMobile has proven that they have terrible customer support and constant computer issues. 3 trips for 3 different lines each with computer problems. Not 1 call from@a manager of @FreedomMobile

  • trevor_land Trevor Land (@trevor_land) reported

    @freedomsupport My son went with me to switch from @Fidomobile and @FreedomMobile managed to screw up his experience so bad that he didn’t want to switch due to computer glitches at the store. He never got his phone switched yet he’s been charged 2x already by @FreedomMobile

  • trevor_land Trevor Land (@trevor_land) reported

    @freedomsupport Well on top of licking customers in their stores against their will they also refuse to cancel accounts or respond to customer complaints

  • inquiringminds9 inquiringminds (@inquiringminds9) reported

    @freedomsupport Thanks for acknowledging the issue...I thought I was going crazy when I couldn't find specs, lol!

  • MelMoore8 Girlgamer (@MelMoore8) reported

    @freedomsupport just a heads up that my husband and I went into the St. Thomas, Ontario location to switch our phones to Freedom mobile. However we couldn't even talk to your only employee as he was on a personal call on his speaker phone. Horrible service.

  • talks247 r (@talks247) reported

    @freedomsupport i bought LG g7 n case, volum control button is not working. Can u change off plz

  • BriApp Brian Appel (@BriApp) reported

    @FreedomMobile It's been a few months since you came to Victoria, and I still have to put myself in "Nationwide" just to get calls inside my home. @koodo would be happy to have me back. Please fix coverage ASAP!

  • llsebben Laura (@llsebben) reported from Toronto, Ontario

    Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

  • JGomorrah99 Jeff Sveinson (@JGomorrah99) reported

    @freedomsupport I have 8gb data, and yesterday I was listening to spotify for 6 hours, and 5 hours of spotify today, both while at work. I never used this much data just from spotify before

  • jesssneves ❥ s s ǝ ɾ (@jesssneves) reported

    Tried to upgrade my phone today but the idiot who made my account filed my name as “Jessica Jessica” And since I have no ID with that name (because it’s not my ******* name) I can’t do anything with my account lmfao @FreedomMobile

  • 2ndlast2rise Deafening Silence 🔇 (@2ndlast2rise) reported

    @freedomsupport No need. This was just a general complaint about poor reception on the borders of the Freedom Mobile network.

  • DJGOODSPIN LIFE IS GOOD! (@DJGOODSPIN) reported

    @Fidomobile System is down can't log in to "my account" to have mysterious data overage investigated. 4th time I've tried to call in been on hold 20 minutes only to talk to incompetent people wasting my time. @FreedomMobile is looking better & better at the moment #fidosucks

  • 1D4N Eid Ligata (@1D4N) reported

    @MobileSyrup Now it's time for @FreedomMobile to step up, and support advanced features, VoLTE and VoWiFi, as well as extended coverage for this phone. Even though they chose not to carry it.

  • dreadmint Pat (@dreadmint) reported

    @freedomsupport Everything checks out. Android 8.0.0. Time zone is mountain. Location is high accuracy. Only messes up when using freedom data network. Some apps and sites let you change it and some don't

  • trevor_land Trevor Land (@trevor_land) reported

    @FreedomMobile Lousy customer service and they lock customers in their stores against their will and no one at head office cares

  • dreadmint Pat (@dreadmint) reported

    Hey @FreedomMobile when will the location services over the data network show me in the right city.. I am in Calgary, not Vancouver. It messes up with so many apps and websites...

  • BAIComms BAI Communications (@BAIComms) reported

    Cellular service is almost complete in the Toronto downtown lower U subway tunnels but unless you are with @FreedomMobile, you can't get access.

  • the905guy Matthew Dunn  (@the905guy) reported

    Another amber alert not received on the @FreedomMobile network. That’s a very very serious problem for me.

  • literal_cringe Literal Cringe 🇦🇷 (@literal_cringe) reported

    @FreedomMobile Toronto: We want cell service in the subway north of Yonge and Bloor Freedom: 😂

  • trevor_land Trevor Land (@trevor_land) reported

    @Shawhelp Why does your Shaw open suck so bad. Yep have to disable my WiFi on my iPhone as it does not work with the @FreedomMobile network either which is sad considering it’s your own company!

  • Brandon71926762 Brandon F (@Brandon71926762) reported

    @FreedomMobile Hands down my third favourite thing about Freedom after no overage charges and reasonable prices.

  • Andyl_k Andrew Kimball (@Andyl_k) reported

    Unless you know how money works and are able to stand up for yourself never, EVER, go with @FreedomMobile.

  • Andyl_k Andrew Kimball (@Andyl_k) reported

    I love when a representative of a corporation that just did the exact OPPOSITE with my payment as what I asked tells me "sorry about that, just not good at math today" Another horrible experience trying to do a simple thing like paying off MyTab at @FreedomMobile

  • jackalopenhyde Danielle T (@jackalopenhyde) reported

    @FreedomMobile the network is getting really frustrating. I can’t even make a call at home. My phone doesn’t connect.

  • 1D4N Eid Ligata (@1D4N) reported

    @trevor_land @FreedomMobile Due to a string of robberies targeting freedom locations recently, some franchise owners have advised their staff, when they are working alone, after other businesses have closed, to lock the doors and leave signs to knock, as they are open. I suspect you're not a customer

  • slikmalik Malik Farrah (@slikmalik) reported

    @freedomsupport I checked pixel XL compatibility with your network, and it said it is compatible. Now that I have switched,I can't get LTE. When I travel 50 km away from my locale I get national roaming LTE.

  • _kingsley_c Kingslayer (@_kingsley_c) reported

    @freedomsupport Hi @freedomsupport , I have the 250MB Freedom plan on my phone currently in the Nationwide zone. My phone says no service. I turned on airplane mode for 30s, and shut down the phone. I went into network selection and it says Nationwide, but still no service.

  • victoryobi Victory (@victoryobi) reported

    @trevor_land @freedomsupport They probably wouldn’t take your advice cause service is awesome but stop being butt hurt and just talk to the lad. Calling him unqualified won’t get you to speak to whoever you desire.

  • trevor_land Trevor Land (@trevor_land) reported

    @freedomsupport You aren’t qualified to talk to me. I want someone who is in management to call me and they already have my info as I called in and filed a complaint last week as soon as I got out of the store. So keep ignoring into me and I’ll keep warning everyone about joining freedom