Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (15%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: London, Toronto, Brampton, Vancouver, Edmonton, Winnipeg, Kitchener, Calgary, Brantford, Shep's Subdivision, Surrey, Ottawa, Mississauga, Woodbridge and Markham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Toronto |
Internet | |
| Brampton |
Phone | |
| Vancouver |
Phone | |
| Edmonton |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Snowangel, the poorly mixed song
(@MindFlayerMusik) reported
@ri_ni_b @FreedomMobile The number thing is just how it works. You are able to port out to another plan at another phone service company if I am correct but if ur just gonna terminate your contract, and not port out, then you lose your number. That’s what happened when I switched to freedom from bell.
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Hamilton
(@Hamilto68924868) reported
@freedomsupport website broken, can’t order galaxy A11 with $40 promo.
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bartek ploc
(@bartekploc) reported
@FreedomMobile what is your phone number for customer care from outside of North America, please. The number provided on your website is out of service. I forgot my sim pin
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Linds W
(@lindshopewalsh) reported
@CanadiEnby @FreedomMobile Because freedom sucks change providers
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Vegan 4 the animals
(@normanteamo) reported
@FreedomMobile hello, I would like to know what is the hours of attention for customer services? I’ve been calling for days between 4-7 pm and I’m waiting longer than 30 min with no answer.. usually my other mobile service worked until 9pm. I need help with something.
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donnaisreading
(@donnaisreading) reported
I know retention reps for people like @FreedomMobile need to follow a script. But how about you treat your clients like people and listen to what they stay instead of just rattling off the next line in the script. damn.
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A Homeless Dorito
(@homelessdorito) reported
@AskISED @freedomsupport Thank you. They refuse to look into it as they claim that I never attempted to pay my bill. It does show on my bank statement and the bank has confirmed the money was in fact sent and delivered to @FreedomMobile - thank you for your help, it’s really appreciated.
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Vim
(@vim_vimmy) reported
I’m so hot! I’ve spent over 800$ for a service that I can’t call NO ON or NO ON CAN CALL ME ! And this fool only offers me a 60$ reimbursement!!!!!!! @FreedomMobile
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Vim
(@vim_vimmy) reported
I pay 100+ dollars a month for this service and ever since I got my new phone I can’t receive calls @FreedomMobile
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Farhan
(@ImFarhan76) reported
Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile
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trevor noseworthy
(@TrevorNose89) reported
@freedomsupport I have had these issues for over a year with Freedom your network is awful and the customer service when I call in with an issue is sh*t. I can't wait until this contract is up and hope people rethink going with garbage Freedom in the future
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Vim
(@vim_vimmy) reported
God forbid I try and call someone! Shiii NEVER WORKs!!!!!! @FreedomMobile
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Justice for #BreonnaTalyor
(@HBoikki) reported
@FreedomMobile I thought you had unlimited data? I go over whatever you set my cap at and now you limit my speed to 1 to 2 mb WTF!
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Linds W
(@lindshopewalsh) reported
@freedomsupport is the WORST, the coverage sucks, the customer service is gross. They are liars, don’t know anything about the contracts and are useless and rude. @Bell_Support or @RogersHelps don’t play games like this. The CRTC said they have tons of complaints daily.
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@freedomsupport My wife is the "account holder". Twice she's asked me to be added and twice nothing has happened. I want to know why when I was with Rogers with 9GB of data I never went over, and now with Freedom with 16GB of data, my data keeps getting frozen around the 15th of the month.
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Linds W
(@lindshopewalsh) reported
@freedomsupport @Shan_Necee Yep SOOO terrible. Im filing a complaint at the CRCT and you should too.
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Linds W
(@lindshopewalsh) reported
Hey @freedomsupport spoke to the CRTC you guys are in TROUBLE! you can’t make up terms and conditions. Told me to call in and have you point out where my contract said I can’t upgrade online but can in stores, you can’t. @Bell_Support do u have hidden conditions? #Toronto #summer
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Linds W
(@lindshopewalsh) reported
@donnaisreading @FreedomMobile It’s because they literally have the worst customer service in the world and can’t provide a single straight answer. I’d go to bell or Rogers
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Kyuss Jones
(@Kyuss_Jones) reported
@freedomsupport No I won’t be doing that. Fix your site and maybe I will check it out later.
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@freedomsupport @freedommobile sucks
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Vim
(@vim_vimmy) reported
I’ve called so many times trying to fix my service and still yet my calls are being dropped. I literally cannot receive calls or place calls ! @FreedomMobile
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trevor noseworthy
(@TrevorNose89) reported
@FreedomMobile is absolute garbage its by far the worst company to have a phone with. The reception sucks. It's complete garbage. You get what you pay for that's why it's the cheapest but it's still way over priced given the garbage service
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Jordan Downey
(@geebs1983) reported
@bartekploc @FreedomMobile Good luck contacting these clowns, been on hold for 45 mins so far listening to nothing but the same repeat music BS because of Freedoms mistake. My mistake was going with this service, do yourself a fav and find a better service.
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Kyuss Jones
(@Kyuss_Jones) reported
@FreedomMobile If your site doesn’t even work, I can only imagine what the plan and customer service is like.
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maximilian pegasus 🦄🍷
(@pegasusraven) reported
@FreedomMobile @getrealmovement or at least one with any internal accountability structure at all, like damn you corps will work with anyone to pinkwash yourselves huh
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Linds W
(@lindshopewalsh) reported
@ImFarhan76 @FreedomMobile @Fidomobile File with the CRTC they said they constantly receive complaints of Freedom lying and doing illegal ****.
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Cory
(@Bytor) reported
@mikeboos @FreedomMobile Today is day 7 after for me, and still no signal boost yet. Maybe I have to buy a 5G phone to make it work?
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@FreedomMobile your company is the worst I've ever encountered. Tried to make changes TWICE and still they are not on the account. DO NOT DEAL WITH FREEDOM MOBILE. They are a joke!!!
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Shanece Richards
(@Shan_Necee) reported
@FreedomMobile @freedomsupport has the absolute worst customer service. I would NEVER recommend them to anybody. And definitely won’t get another account with them again. Absolutely horrible.
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All Cops Are Buttholes
(@CanadiEnby) reported
@FreedomMobile Hi there, for the second month in a row I have to pay my bill via my bank website because your website won't respond after I input my CC info. My roommate has been having the same issue too.