Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (66%)
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Phone (17%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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JD
(@Jaydeep_life) reported
Went to @FreedomMobile store at oakville place to get 2 nos. shifted from my cousin to our name. Exec. refused, saying it will take 4 hrs n to come another day n smugly added that they didnt even hav time to cancel. We went nxt door n shifted to Fido in 1/2 hr #CustomerService
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Dr. Pickard
(@rwpickard) reported
I know everyone will be shocked to hear this, but @FreedomMobile is the absolute worst. That's not on you, @freedomsupport, but what rotten management for a company.
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🇨🇦Matthew Dunn🇨🇦
(@the905guy) reported
@freedomsupport Okay. And then the only other issue I may run into is when I switched I switched to one of these company’s that add you to a business plan kinda weird thing. I don’t know how it works. If I get them to give me the account number I should be able to port back my number I assume
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🇨🇦Matthew Dunn🇨🇦
(@the905guy) reported
@freedomsupport Yeah so i was on pre paid. Or post paid? Use the service then pay. Whatever that ones called. I would like to go back to that if I could. With a E-Sim do I have to do this in store? Looking for the BYOP 20gig for $45
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diana
(@diana10355930) reported
@freedomsupport "I can't believe it! I called on July 2020 to cancel my account and in August I got a bill. I called again to check&the guy confirmed that the cancellation was requested but it was never done. Now we are in November and they still call me for collection" #scammers
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diana
(@diana10355930) reported
@FreedomMobile "Their customer service is really poor. They have no idea what is going on and they don't know the answer of 99 percent of customer's questions." #SCAMDEMIC2020
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Kevin
(@Kevin09977125) reported
@freedomsupport Totally scam! The sales told my current number could be ported over, so I paid and am using your service. But now the porting team told me the porting can't be done. Only solution is to have a new number. Kidding? I need my money back.
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Inugami
(@JMA_Inugami) reported
@FreedomMobile Too bad your site isn't loading properly currently.
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Dr. Pickard
(@rwpickard) reported
@freedomsupport Can I ask in a DM why @FreedomMobile's service coverage map is inaccurate, and the company's policy about its failure to cover? The approximate answer from support via phone and in-store: the map's an estimate, you missed the deadline, too bad.
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𝓥𝓲𝓿𝓲𝓪𝓷 ♡🌙😭❤️
(@horaniichyx) reported
@freedomsupport @FreedomMobile i need help with removing my credit card from my account
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user 27377383
(@_liljaz1) reported
@p3rs0nn @freedomsupport Hey did you figure this out? Currently having the same issue
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Joe Rossignol
(@rsgnl) reported
@freedomsupport @MetroManTO Twitter customer service on Saturday at midnight EST… now you have to stay with them Pedro
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diana
(@diana10355930) reported
@FreedomMobile "Worst phone experience of 2020... where is the zero star option?I am highly disappointed with Freedom Mobile. With everything going on in this world I find it extremely hurtful that phones companies are still trying to rob people."
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diana
(@diana10355930) reported
@freedomsupport no surprise that ive been on hold with @FreedomMobile for 4 hours as some sort of ploy to prevent me from cancelling my number with them... filing a complaint with the commissions of complaints for telecom services
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Raj Sidhu
(@rajsidhxu) reported
@freedomsupport I am really disappointed with the customer service. I guess loyalty don’t play much in freedom network
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diana
(@diana10355930) reported
@FreedomMobile @freedomsupport "If I could put 0 star then I will put 0. Freedom is the WORST phone provider I’ve ever experience. VERY VERY VERY BAD. I NEVER recommend freedom mobile to anyone" #awfulcompany
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diana
(@diana10355930) reported
@freedomsupport "For someone who has been a customer for over 11 years and always paid on time, I got to be threatened then my account sent to collection because of their incompetent. Will NEVER recommend this place." #Scammers
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Scott Buscemi
(@scottbuscemi) reported
@MetroManTO @rsgnl @FreedomMobile I have 5G with Verizon and forgot 5G is a thing. The network is barely faster than LTE.
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diana
(@diana10355930) reported
@freedomsupport and after filing im looking forward to my consultation with a lawyer for small claims since this is a #SCAM of a company... #horrible & #unethical services
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Raj Sidhu
(@rajsidhxu) reported
No doubt @FreedomMobile hve wrst customer service. Literally the customr service agnt told me to cncel the service if I wanna without solving my problm his answer “idk who made tht charges & when I asked him whom I should talk he said “he works for freedom nd nt represnt freedom”
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Menace
(@XxHoodedThugxX) reported
Ayo @freedommobile I know it's not your customer service representatives fault so I'm not mad at them but as a company ur service (or lack thereof) and technicians cause me immeasurable pain please gargle my nuts lol xoxo
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JD
(@Jaydeep_life) reported
The reason for service refusal one can surmise is because @FreedomMobile would rather focus on new biz. Which gives comission over serving existing customers and customers are supposed to be free to visit store mutliple times while their execs. Are busy. #freedom #fromfreedom
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JoeTO 🌈 🇨🇦
(@ejdoran) reported
@RadicalLynx @Raidin_Blue Yes, I too am on the @freedommobile Holiday Miracle plan and have had it for ages. While I've been a loyal customer for a decade I'd like to have more than 5gb of data. Looks like I'll have to change carriers as my loyalty is seen as a bug, not a feature.
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diana
(@diana10355930) reported
@FreedomMobile I heard people say Freedom Mobile is is an awful phone company and I didn’t listen. Take my advice think twice about going to this company. These people don’t even know what people are going through in this hardship time to do something like this is so messed up.
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diana
(@diana10355930) reported
@FreedomMobile @freedomsupport "Bad service and the service people there are not honest. Every time we complaint they say different excuses . I don't recommend them to my friends." sound familiar?????
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Kiana
(@kiana_sao) reported
@virginmobilecan Honestly, you have to be the worst mobile company. Locked into contract until Nov 2020. Phone is now paid but my bill did not go down. Called and was told the plan isn’t reduced unless I call in. You guys are crooks. Hello @FreedomMobile
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James Taylor
(@Jimmy_jim_bo) reported
@FreedomMobile Glad my $100 a month service can't even guarantee I can make a call or get one for that matter. Should have stayed Wind Mobile because your services are here one second and then gone the next, just like the wind. After a year it's time to switch. See ya.
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Baldeep singh
(@Baldeep71) reported
@freedomsupport Hi there , I am going to buy Samsung S20 and galaxy buds +. One store in Brampton are giving galaxy buds+ for$50( but they don’t have Samsung s20) . Other store are having Samsung s20. But they are giving buds+ for $100. How is that possible. Can you help me getting right price
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diana
(@diana10355930) reported
I cant believe ive tolerated @FreedomMobile for four years with their horrible customer service and support.
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K
(@abringerofpepsi) reported
@FreedomMobile You’re service is the worst out of any provider out there. You should actually be ashamed of yourselves. Cancelling won’t come soon enough.