Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, Vancouver, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg, Kitchener and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Miccoli
(@sistermedia) reported
BEWARE SCAM! @freedommobile employees telling customers to cancel bank payment and give them cc# instead. DO NOT DO THIS!
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Laura Nerenberg 🎻
(@junezaria) reported
@FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!
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HuxBear 🇨🇦🏳️🌈🐻
(@HuxBear) reported
Yesterday was one of the worst birthdays on record for me (like, the peak of "lockdown poverty & isolation" depression bad) & I am STILL trying to get my phone working so that I can return the few text messages I received & thank them. @freedomsupport @FreedomMobile
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Kwame
(@A24452601) reported
@freedomsupport Still having issues.
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Darshil Punjabi
(@DarshilPunjabi) reported
@FreedomMobile I bought a freedom sim in August 2021 with a $50 refundable deposit. In September, i moved to Fido because i wasn’t satisfied with services. i was told I should get the refund through mail. I haven’t got the refund till now. Please look and resolve the issue.
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Laura Nerenberg 🎻
(@junezaria) reported
@freedomsupport COURTESY?!?!? You tried to steal from me. It’s not a courtesy, it’s my money you agreed not to steal! You’ve lost me as a customer. 2/2
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Troy Spencer
(@TroySpe13198082) reported
@FreedomMobile. Not the greatest mobile provider honestly customer service is terrible. If you go in the store they tell you different then by phone. Honestly didn't have my phone working for more then 3 days. Had to cancel still waiting on the money I sent them Honestly Terrible
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CircularLogic
(@CircularLogic89) reported
@freedomsupport The other providers with 'unlimited' plans don't charge overage either. Access to full data allotment at full data speeds Nationwide is vastly different from 1-4 Gb full data speeds off-Freedom network
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ketul kansara
(@KansaraKetul) reported
I am @FreedomMobile customer from last 6 years and I had bonus data of 10GB from my previous plan. last month I have upgraded my plan. @FreedomMobile removed my bonus data which was given me one year before and said as you changed your plan you are not eligible for bonus data.
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Rachel Kennedy
(@rachieannek) reported
@freedomsupport This was an ongoing issue from yesterday and I am waiting for an update. Apparently it was happening to multiple customers.
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HuxBear 🇨🇦🏳️🌈🐻
(@HuxBear) reported
It's ridiculous that I've been trying to top-up my cellphone account so I can, oh...I don't know...USE MY CELLPHONE for 2 days & your system STILL can't process credit cards. Being told "Oh, just go to the store & buy a top-up code. Bye!" is NOT a solution. @freedomsupport
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CL
(@pspcfl) reported
@FreedomMobile No signal for 2 days (ottawa). Please help. Have tried plane mode and off 3 min and turn on …
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HuxBear 🇨🇦🏳️🌈🐻
(@HuxBear) reported
@freedomsupport Nevermind -- just fix your damn system please? Telling me to *leave my house* (hint: that's part of the problem) to find a dedicated Freedom kiosk\retailer to buy a top-up card at *that* store is just saying "Find a different store if you don't like that store." 🤦
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Rachel Kennedy
(@rachieannek) reported
@freedomsupport is the issue with duplicate messages being sent that customers were experiencing yesterday resolved
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Kyle - fully vaccinated
(@CreatePerhaps) reported
.@freedomsupport Hi! A friend has been receiving duplicate texts from me for months. Usually, it's not so bad and its once or twice, but today it's really bad. He sent screenshots so I know he isn't kidding around. I'm with freedom, he isn't. Can you help?
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ketul kansara
(@KansaraKetul) reported
When I have 10GB data added in my plan one year ago I confirmed if they charged me extra for that but customer service said @FreedomMobile randomly select customers and give them bonus data as complimentary. it’s not stick with plan so not charge and now they removed bonus data.
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Brandon
(@ForbiddenSun215) reported
@FreedomMobile 's Customer service has been terrible. They just keep making everything hard on me and doing nothing to make any of the inconveniences they place on me right. Might be time to find a new carrier.
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Awful McBad
(@AwfulMcbad) reported
Just swapped from @FreedomMobile to @Rogers Wireless. It's weird having service at home and being able to use the data that I pay for instead of being told "Page failed to load". Getting text messages in under 6 hours is also nice.
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BRIDGE ℞
(@breakfrom_TO) reported
@FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?
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CircularLogic
(@CircularLogic89) reported
@AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service
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Dirt Nap
(@DirtNap11) reported
@FreedomMobile shittiest website can't even get on it to see phones lol. Must be your network...that speaks volumes. Think I'll take a hard pass on your services. Seems like a fly by night operation.
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HuxBear 🇨🇦🏳️🌈🐻
(@HuxBear) reported
@freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.
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William W
(@William91548226) reported
@AnthonyLacavera @FreedomMobile Well I hope when you buy it back you get actual coverage. I switched to freedom mobile for like 3 months. Yes it was amazing to pay so little for cell service until I realized how little cell service I actually got.
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Aurelia Cotta
(@AureliaCotta) reported
@RogersHelps No point in lying about how I feel about the company — (I know you are just the social media person, certainly not your fault personally) It’s why I switched my cellphone from Rogers to @FreedomMobile Better or same service, way less money. Competition helps us all
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InCYnity
(@InCYnityy) reported
@FreedomMobile Too bad I can’t leave the city without paying like I’m leaving the country :’) you really feel the cheap in the worst ways :’)
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Sameed Baqai
(@BaqaiSameed) reported
@FreedomMobile Is your payment system not working on MyFreedom? Trying to pay my bill here but keeps on giving me system error.
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Pete Evans
(@p_evans) reported
@freedomsupport @FreedomMobile just noticing I can’t send or receive calls on my freedom account, or get data either I don’t think. Is there some sort of issue? I’m in downtown Toronto and normally get great service
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Sunshine
(@Stef34621729) reported
@AnthonyLacavera @FreedomMobile What we pay for cellular service in Canada is absolutely ridiculous & consumer robbery! We pay an exuberant amount more than other countries...consumer protections & control need to be put in place. It's no better than our auto insurance issues...
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Bebop Bruh #BLM
(@Asheidkshelfish) reported
@FreedomMobile I tried to set up a plan with you but your local provider here got closed down cos the branch owner didn't pay rent
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Shuaeb Reza Chaudhary
(@ShuaebReza) reported
from
Henry Farm, Ontario
@FreedomMobile And the worst thing is that you guys @FreedomMobile do rip your customers off big time with hidden charges, international calls being blocked from, customers getting ripped off for that! Dah!