Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 04/25/2024 03:55

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Markham, Toronto, Milton, Surrey, Ottawa, Peterborough, Laval, Ajax, Waterloo, East Gwillimbury, Nepean, Calgary, Brampton, Hamilton and Mississauga.

Loading map, please wait...
City Problem Type Report Time
CanadaMarkham Internet
CanadaToronto Phone
CanadaMilton Internet
CanadaSurrey Wi-fi
CanadaToronto Phone
CanadaOttawa Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • mdotpatel1 Mayur Patel (@mdotpatel1) reported

    @FreedomMobile Today another issue, My Account App is not working. If you can't improve your Network, atleast improve your App.

  • arshad14 Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • geturbawtyfat GREYS STAN ACCOUNT (@geturbawtyfat) reported

    someone tell @FreedomMobile to fix up.

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile 1.5 hrs to cancel the line, for a second time. are you serious?? you guys are the worst!

  • SagePonchie Sage Ponchie (@SagePonchie) reported

    @FreedomMobile Now it takes like 10 min to log into my account only to get immediately kicked off. Yes I tried different browsers. It’s sooo unpleasant to be your customer.

  • WattersKellen kellen Watters (@WattersKellen) reported

    @FreedomMobile is the absolute worst phone company on the face of the earth. Not only did they not apply a promotion to our account that was the only reason we signed in the first place, we call them and tell them to apply it and refund us for it. But they don’t refund it.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Hello. Cant sign in on any device. My account.

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported

    I'm really ******* furious at the lack of compatition for cellular service in #Canada !!!WTF !!! DOES IT TAKE TO UNSEAT THESE MOTHER ******* FROM POWER ?! I am dissatisfied @freedomsupport & also @JohnTory as share holder with Rodgers network & with the current lack of choice !

  • LeBlancJpl John LeBlanc (@LeBlancJpl) reported

    @garden_nome1 @FreedomMobile In a previous life I was a software developer and hated Apple with a passion, not because of the product but by the way they would charge a fortune just to get the API. It's the reason most developers only support Windows, linux and Android.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Ok. Thats fine. I will not clear my history. You app is also not working.

  • reneedipasquale renée di päsqualę (@reneedipasquale) reported

    @FreedomMobile I called to cancel the line on Oct 29th and still getting invoiced for service. Was told that it wasn't actually canceled on your end, and I still need to pay for a line that doesn't exist. Are you a joke?

  • imjessbadoria E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @Rogers you didn’t port the number I provided and now @FreedomMobile says I owe them $60 for last month since my service wasn’t cancelled; pay up

  • asomeguy64 Jaskaran (@asomeguy64) reported

    @freedomsupport Cant login to the mobile app

  • DesaiHim Himanshu Desai (@DesaiHim) reported

    @FreedomMobile Is this deal for existing customer too ?

  • lynxbai 𐒈𐒛𐒇𐒖 (@lynxbai) reported

    Just asked a @FreedomMobile representative if this is the way they like to treat their customers, imagine he said YUP I ******* hate this company

  • inevergoeasy The Shovel 🏴‍☠️🇨🇦 (@inevergoeasy) reported

    @FreedomMobile I've been a customer for a few years.. I've recently been considering moving to a different carrier...

  • aravind_mobile Aravind (@aravind_mobile) reported

    @freedomsupport can't login into freedom Mobile website. Always hangs after entering username/password.

  • GouchyMane The Stateless Asshole (@GouchyMane) reported

    @FreedomMobile well that was a lie; Rogers did not cancel my contract with you when I switched and now you expect me to pay for another month?

  • Munya_Donald Munya_Donald (@Munya_Donald) reported

    @FreedomMobile Your customer service needs to up its game big time! It is horrible!!

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from The Beaches, Ontario

    @freedomsupport I feel I pay what is satisfactory for service but it maybe an issue I need to address with my LG phone manufacturer !

  • SagePonchie Sage Ponchie (@SagePonchie) reported

    @FreedomMobile so I should go to a store then? Well I’ve also gone to physical stores only to be laughed at, cackled at, and made to feel horrible with insults, for simply asking what I may have to pay for a certain phone. I know it’s hard to believe. It is true.

  • mdotpatel1 Mayur Patel (@mdotpatel1) reported

    @freedomsupport Of course your network can't handle traffic so as your APP. Be transparent.

  • SagePonchie Sage Ponchie (@SagePonchie) reported

    @freedomsupport It’s impossible to “require” me to do anything when I don’t need anything from you. I already spent my money elsewhere. And I need you to do better in quality control of technical education and customer service skills.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Ok. Because I was able to reset password almost instantly. Then login is impossible at the moment.

  • imarkstr MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

  • Aniime_cutiie sweeT (@Aniime_cutiie) reported

    @FreedomMobile has the worst customer service , I really need to leave !🤮

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport Is your web page down? Can't login. keeps spinning

  • LeBlancJpl John LeBlanc (@LeBlancJpl) reported

    @garden_nome1 @FreedomMobile I found the screens but the disable/uninstall options aren't available for the Emergency Alert app and the alert permissions checkboxes are greyed out. I'll root it and uninstall the app.

  • Kk_Ffs Blank (@Kk_Ffs) reported

    @freedomsupport @eltonaguiar2018 Still not working.