Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (42%)
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Phone (41%)
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Total Blackout (10%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Toronto, Courtenay, Burnaby, Victoria, Thunder Bay, Ottawa, Calgary, Richmond, Edmonton, Mississauga, Scarborough, Surrey, Brampton and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Toronto |
Phone | |
| Courtenay |
Phone | |
| Vancouver |
Internet | |
| Burnaby |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kelv a.k.a BigBant / kHuggles
(@kelvinleigh) reported
@FreedomMobile So new customers on black Friday can get 40GB data deal for $80 Canadian but me a customer for over 5 years can't get mine changed from 25Gb for $100 to anything close to the above offer. Please make this make sense. Gain new customers while losing loyal ones?
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Crypto Eagle
(@CryptoEagle19) reported
@FreedomMobile does not refund pre-paid accounts. They keep the money if you cancel early. Robbers!!
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Corbin
(@Ravetcofx) reported
@freedomsupport Seems to be a general issue in Tsawwassen
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DLamichhane
(@proxyDep) reported
@freedomsupport Goes to partner network right a way after leaving your city area… very less home coverage…. Fed up
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Malema007
(@Malema0071) reported
@FreedomMobile How do you expect me to pay my bill if your app and website have issues? I've been trying to log in and it just kicks me out, back to the login page. Your app and website are an absolute joke. Fix this. This is getting beyond pathetic
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oohlive🫒
(@oohpiphany) reported
@FreedomMobile has the worst customer service ever. Everytime I talk to them, all they answer is " I'm sorry there's nothing else I could do". When it should be "Sorry, there's nothing at all that we will do". Never get freedom mobile. They are the worst.
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Geoff
(@DaEmEoNd) reported
@freedomsupport is there an data outage in the London, ON area. I can text and call but have no data connection. I have rebooted, reseated the Sim card and manually scanned to no avail.
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Corbin
(@Ravetcofx) reported
@freedomsupport SMS is not working
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C9 2022 Champs!
(@C9atWorlds) reported
@FreedomMobile Great deal, horrible reception. You're better off with Koodo if you value signak strength at all
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Bob Watanabe
(@KatManDude) reported
@freedomsupport Your LTE+ data connection has been painfully slow the last few days. I'm at full bars and not past the throttling limit yet, and basic pages are taking forever to load or even fails saying there's no network connection. What's going on?
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Jenny
(@jinkang5858) reported
@freedomsupport I’m getting very frustrated with a simple number porting in experience right now, still no resolution after 8 hours ordeal, been told have to wait 24 hrs to get my cell phone number active, They don’t tell me why!!! Would you be able to help?
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Abhishek Bitolia
(@AbhishekBitoli1) reported
@FreedomMobile it’s been a week I hv tried calling customer care nobody answered my query. Despite of paying $135 to freedom I am still getting 3G in my phone !! It’s a scam
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Malema007
(@Malema0071) reported
@freedomsupport Your app and website have had major issues for years and the issue hasn't been fixed. You need to develop a new software because the one you have is super slow. If you look on the Play Store reviews, they're mostly negative.
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Rob Dallimore
(@GusTooWon21) reported
@freedomsupport gotta say im pretty dissappointed at the service I just received at one of your retail locations. It has me looking for a new cell phone provider.
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@Sungmanitu65
(@sungmanitu65) reported
I have to step out for a short while to pay my phone bill for @FreedomMobile It's due tomorrow. I sincerely hope my service won't be suffering anymore. 🤞
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Jashan Arora
(@JashanA46333787) reported
@freedomsupport Hi freedom my bill is of 50$ and freedom is deducting me 63$ plus they deducted it twice and customer support is saying its an glitch or error and not resolving my problem and my bill payments are always due on 28th and it got deducted yesterday 63$
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Transit_Plays - Transit & Games
(@GamerRBLX12224) reported
The moment when you keep getting Robo calls everyday (claiming to be Service Canada and Canada Borders Service Agency) @freedomsupport please help
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🟣Miss SuperNerd
(@MissSuperNerd) reported
I gotta change cell service providers cause @FreedomMobile is trash and there is nothing they can do to fix it!
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chen
(@llQwQll) reported
@freedomsupport Thanks for wasting my time. Worst customer service ever. Only good for keep number, and not doing your job from time to time.
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Lev Atate
(@jleighton22) reported
@Randy40575132 @freedomsupport I’m leaving. I stuck with them since I had a deal with unlimited USA roaming but it looks like I’ll be traveling more in Canada for a while. I depend on reliable service and this ain’t it.
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@Sungmanitu65
(@sungmanitu65) reported
@freedomsupport I have been with you for at least 6 years & in that time I have not once seen a micro tower installed in my neighborhood. You rely on your now parent company in my area which makes you substandard. Further more I didn't like the dismissive attitude at my local freedom service...
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Abhishek Bitolia
(@AbhishekBitoli1) reported
@freedomsupport @FreedomMobile can u plz help
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Tim From Toronto
(@TimFromToronto) reported
@freedomsupport - Why am I getting a "Not registered on network" message? I can't call or text.
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boringlisap
(@BoringLisaP) reported
@freedomsupport Another stupid ? I've never switched carriers before. How do I switch to Freedom and port my number and get a new phone on your payment program? Can I do that online?
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DLamichhane
(@proxyDep) reported
@FreedomMobile Plans are expensive and less home networking coverage, garbage
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Atdheu
(@Wandate1) reported
@freedomsupport Hi, never mind anymore as I just switched over to Bell.. thanks
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Dr Abrar Baig
(@DrAbrarBaig) reported
@FreedomMobile Hi I switched to vacation plan and paying monthly. When I returned I want to turn on my sim but there was no service. On contacting CS told me that my number is not available and activate an alternative number
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Malicious Mandy
(@mandysmind) reported
@freedomsupport We had to go INTO the store to resolve our issues with your company. The phone agent was unhelpful.
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Sunshine Vocals
(@sunshine_vocals) reported
@freedomsupport I am just wondering why I can't respond in a group chat with Google messages? It's a chat with Android and IOS users, thus is SMS. I am not able send a reply, it's says "service not activated on network".
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@Sungmanitu65
(@sungmanitu65) reported
@freedomsupport I expect 💯% service