Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (54%)
- Phone (35%)
- Wi-fi (6%)
- Total Blackout (3%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Valemount, Edmonton, Anmore, Ottawa, Kingston, Mississauga, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, and Pointe-Claire.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Wi-fi | 1 day ago |
|
Vancouver
|
Internet | 7 days ago |
|
Valemount
|
Internet | 8 days ago |
|
Edmonton
|
Internet | 8 days ago |
|
Toronto
|
Phone | 13 days ago |
|
Anmore
|
Internet | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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Ryan John White. (@RyanCanadian) reported@FreedomMobile Forced Auto-Payment upon me a Customer of over 10 year's, when I came in to grab a new Google Pixel 10. I refused he wouldn't sell me the phone. So I left. ****** business.
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HA (@achauuu) reported5/ 10+years of being a loyal customer, it is truly disappointing having to fight for price transparency when @FreedomMobile advertises their Price Freeze Promise extensively. New customers beware, I highly urge you to clarify every discount advertised.
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A. (@mcfaddders) reportedHey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.
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Wil Boucher (@BoucherWil98675) reported@FreedomMobile is service down for Vancouver internet?
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Stephanie the alchemist (@Stephdalchemist) reported@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
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CONSTANTINE VALDOR (@kami_007x) reported@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
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Yvonne Kushe (@kushemusic) reported@FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.
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Davis Marsh (@Lucidsennin) reported@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
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Derek Smith (@derek8128) reportedHey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
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James Robb (@jameser78) reported@FreedomMobile I got home internet from you guys mid February and it was decent, but since my payment from March went through it's been horrible. Its like 90s dial up speeds with things not working. What do I do?
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Stewart 🏴 🇨🇦 (@Stewmeak) reported@FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for
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Ricardo Delgado (@richardlights3) reported@FreedomMobile To all my friend and followers this company is a big scam I had bad experience
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Matt Chan (@Chanman1133) reported@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc
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Wisdom (@ASAP_N0_Rocky) reported@FreedomMobile is the worst mobile company in Canada hands down
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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darkstarr05 (@darkstarrrrr11) reported@Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter
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🦉 (@Raptorswave) reported@FreedomMobile the worst service plus even worse customer service
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liyahcove🦋 (@Aliyah71957449) reported@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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Caitlin (@caitlinnspencer) reported@FreedomMobile hi- ever since I switched to freedom a month ago I can't receive or send group texts. Your support is telling me freedom will not work with text groups of 10 people or more. Is this true??
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Javi Medina (@javiermedina15) reported@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
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Silvia C. (@SilviaCai) reported@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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Lily (@Lily08901017) reported@FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards
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MaxNPV (@TheMaxNPV) reported@GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.
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David bristow (@Davidbr14133727) reported@FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month
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Silvia C. (@SilviaCai) reported@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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Mike Bryan (@mikebryan) reported@PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?