Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 10/06/2025 01:25

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (30%)

    Phone (30%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Calgary, Vancouver, Victoria, Winnipeg, Carp, Ottawa, Brampton, Chilliwack, Fort Frances, Red Deer, Creston, Surrey and Thornhill.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaEdmonton Internet
CanadaToronto E-mail
CanadaCalgary Phone
CanadaCalgary Internet
CanadaVancouver Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • said_ibro said akuda (@said_ibro) reported

    @freedomsupport Why your internet is not working

  • julzpak juliapak - proud Canadian🇨🇦🍁 (@julzpak) reported

    @freedomsupport ya my internet is down... i guess i'll have to wait. #rogersoutage its like rogers lol

  • victoriiaarrr VICTORIA (@victoriiaarrr) reported

    @FreedomMobile not working

  • Nandini07284468 Nandini (@Nandini07284468) reported

    Wtf @FreedomMobile - why the internet outage tonight? Highly inconvenience and no statement issued from the company. Your customers deserve an update

  • Sherry14122770 Sherry (@Sherry14122770) reported

    @FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?

  • PrabinAcharya24 Prabin Acharya (@PrabinAcharya24) reported

    @freedomsupport you guys are of no help. You do nothing. You just want to earn money and customer care is not the priority. One of your agents duped me and I complained about that and you guys do nothing. But, I wasted a lot of time trying to get justice.

  • RobeonMew RobeonMew (@RobeonMew) reported

    @FreedomMobile internet is down Eglinton area call service up

  • MoneyMakerMo1 MO JO (@MoneyMakerMo1) reported

    @freedomsupport Lol come back to work...mobile internet down

  • _hetna hetna (@_hetna) reported

    @FreedomMobile Worst company I've ever had to deal with. Don't buy their ****.

  • SiegeTank11563 SiegeTank (@SiegeTank11563) reported

    @freedomsupport Cell phone data down? not working for my whole family all of a sudden

  • Hollysaysrawrr Holls 🤸‍♀️ (@Hollysaysrawrr) reported

    @freedomsupport Just in time when mobile internet goes down. 😐

  • Siddhar83784405 Siddharth Patel (@Siddhar83784405) reported

    @freedomsupport Freedom Mobile internet is down

  • jimbugg ★ Jim Bugg ★ (@jimbugg) reported

    Not one to complain, but @FreedomMobile and its network just stinks. 6+ years as a loyal customer with multiple line. Network is getting worse + lucky to even connect many times. Even for emergencies. Brutal. I guess you get what you pay for. #wireless #unhappycustomer

  • marvinandro Marvin (@marvinandro) reported from Toronto, Ontario

    @freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.

  • Akanksh63283910 Akanksha Sharma (@Akanksh63283910) reported

    @freedomsupport Is internet down ….. yesterday mobile data was not at all working and today its the same thing … nothing loads up … what’s going on?

  • marvinandro Marvin (@marvinandro) reported

    @freedomsupport It was back up around 10am. Looks like Down reports on the various sides show that most other areas are coming back up, too.

  • sidhak_goraya Sidhak Goraya (@sidhak_goraya) reported

    @freedomsupport Mobile internet is not working

  • Sherry14122770 Sherry (@Sherry14122770) reported

    @mrmrmrfffff @FreedomMobile Still not working right i am standing at tim hortans

  • jackiegrohs Jackie Grohs (@jackiegrohs) reported

    @FreedomMobile What is happening to freedom service ? I had the best service in Grater Vancouver for two years, now getting dropped calls and spotty service :(

  • luttrell20 Terry Luttrell (@luttrell20) reported

    @FreedomMobile Hopefully the phone is better than your service because I can't go into Walmart without losing signal

  • louiswolfx LouiStaR (@louiswolfx) reported

    @freedomsupport Freedom mobile is down.

  • THC96756480 T HC (@THC96756480) reported

    @FreedomMobile mobile internet is down

  • luttrell20 Terry Luttrell (@luttrell20) reported

    @freedomsupport How about no service in BMO field in Toronto no service there either. And that's a open field

  • behroze666 Behroze666 (@behroze666) reported

    I was doing uber and now I can’t do it. My whole night is wasted. @FreedomMobile definitely need a compensation for that. Didn’t expect this from you. I was a proud freedom mobile customer since 3 and a half years.

  • Tashi44162282 Tashi (@Tashi44162282) reported

    @FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home. RIP and solve the issues.

  • harmanmultani2 Harman (@harmanmultani2) reported

    @freedomsupport u guys closed and my internet is down

  • PrabinAcharya24 Prabin Acharya (@PrabinAcharya24) reported

    @freedomsupport Your service is crap. Your agent duped me. I complained and after that never heard from you people. You don't care about your customers. You will not survive this way. Can you please consider my complaint?

  • EmpressCarri Carrie (@EmpressCarri) reported

    @FreedomMobile Guys the internet is still down, any updates on service restoration???

  • BigBoss52112110 Boss (2WayWiggs) (@BigBoss52112110) reported

    @freedomsupport Mobile Internet is not working.

  • Tashi44162282 Tashi (@Tashi44162282) reported

    @freedomsupport @FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home.