Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 11/27/2025 14:45

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Victoria, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Total Blackout
CanadaToronto Internet
CanadaVictoria Phone
CanadaToronto TV
CanadaPeterborough Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • restlessworker Madisyn McKee (@restlessworker) reported

    @freedomsupport is forcing me to go into a mall to return a phone and putting me (7 months pregnant) at risk in a pandemic because THEY forgot to send a shipping label to return a phone. This company has been nothing but terrible to deal with when trying to upgrade.

  • gyehkou Wren (@gyehkou) reported

    @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now

  • ShellySinyard Shelly Sinyard (@ShellySinyard) reported

    @FreedomMobile HORRIBLE company who gave away our phone number that we were STILL paying for. Number has been ours for 19 years. Gave it to a daycare and never ever told us. Now offering $10 monthly credit for 6 months when we were out of service for several months. More to come

  • 424_justin justin turner (@424_justin) reported

    @FreedomMobile why is your data service not working???

  • gyehkou Wren (@gyehkou) reported

    @BakerMinaj @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now

  • Cheeryarbiter Jake (@Cheeryarbiter) reported

    @freedomsupport Hey, I'm just wondering if you're getting reports of SMS failing to send? I'm having iffy issues sending texts, I can be retrying for 15 minutes before it either sends or I take a screenshot and it sends immediately. Been about 2 weeks-ish like this

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @FreedomMobile "Mom, dad, we've got a big problem with the water heater. Get home. Now. It's bloating."

  • _hamzahayat Hamza Hayat Qaisrani (@_hamzahayat) reported

    @FreedomMobile I think you really need to rethink your customer support training. I'll be cancelling my account after speaking with a "manager" about a technical issue and seeing how rude and condescending he was. Manager Name: Ali C69099460

  • 424_justin justin turner (@424_justin) reported

    @freedomsupport I did try that earlier seemed to work for awhile. Did it again seems ok for now… hope it isn’t a phone issue… thanks!

  • shanathalas The Broad Majestic Shannon (@shanathalas) reported

    @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now.

  • xUnderdog21 Katie from Canada (@xUnderdog21) reported

    So my phone charger just started smoking at work. I quickly unplugged it and called @freedomsupport to find out what I need to check on my PHONE to make sure it's ok and the agent kept repeating "take the charger to a repair shop to get looked at. How can I help?" Wtf

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile Signing 2 year contract with @FreedomMobile and realizing that their network doesnt work anywhere!!!

  • yguoopy yguoopy (@yguoopy) reported

    @FreedomMobile Yeo fix your website so I can pay my bill

  • birdnotchess pumpkin spice cryptid (@birdnotchess) reported

    @freedomsupport hi Freedom, my phone keeps not reading my SIM card, and doesn't work until I restart it. I'm not sure if it's a phone issue or SIM card issue?

  • deadgirlwendi an apt user name (@deadgirlwendi) reported

    @freedomsupport why bother? it's just going to happen again next month. If it weren't for the fact i should only be paying $15/month for this, i would have left already. since you guys keep hitting me at $20, i'll just find another service

  • Cheeryarbiter Jake (@Cheeryarbiter) reported

    @freedomsupport I'm not the owner of the account, would you still be able to help?

  • abrod91 alexander brodhagen (@abrod91) reported

    @FreedomMobile why is it when I have full bars that I get the least amount of service, can’t even load a tweet with this service!

  • JCWiggett Jeremy Wiggett (@JCWiggett) reported

    .@FreedomMobile I’ve been charged $100 roaming and my phone disabled because I was close the US border - but not actually in the US. Your agent just wants to argue with me and won’t escalate. Please help.

  • ShillerShark CRYPTO JAB (@ShillerShark) reported

    @shanathalas @FreedomMobile Wtf lol

  • tonytmg Tony Colalillo (@tonytmg) reported

    @FreedomMobile This is definitely NOT the 7% solution

  • PeninahTweets Peninah (@PeninahTweets) reported

    @FreedomMobile is cellular service down in Toronto?

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @Cystichygroma82 @FreedomMobile Turn on Wi-Fi calling and your devices inability to get signal inside your own home or workplace will be resolved. It's that simple.

  • Oude_R BuckT (@Oude_R) reported

    @FreedomMobile Your service

  • LilDickBigBallz givencle danglee (@LilDickBigBallz) reported

    @FreedomMobile Freedom service even slightly outside of the lower mainland

  • YUNGB_MIA N (@YUNGB_MIA) reported

    I fuvking hate @freedomsupport the only phone company who disconnects my **** over 7 dollars

  • BakerMinaj Baker (@BakerMinaj) reported

    @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now.

  • NikonDSquad Nikon_Dev ❁ (@NikonDSquad) reported

    @FreedomMobile Kid: MOM HELP ME I AM GETTING KIDNAPPED

  • Belib16 Belibra (@Belib16) reported

    @freedomsupport why is it that I can't send long texts to people? My siblings with the same phone and different phone company have no issues doing long texts.

  • enterkvk1 Vignesh (@enterkvk1) reported

    Hi @FreedomMobile, I am travelling to India due to a family emergency. Will I get incoming text messages by default or I need to activate some package. I do not need to call or use my mobile data from India. I just need incoming text messages.

  • lillemyg oh la perry (@lillemyg) reported

    @FreedomMobile Is it just me or the network has been Down since 1815 yesterday?