Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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🦧
(@Crazyo__o) reported
@freedomsupport can I cancel my pre order because at this point I might just go somewhere else to buy the phone, I been waiting weeks and every time I call they say “we’ll call you”
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Moz DEF
(@rugbyduda) reported
@freedomsupport @cdnblue99 @freedomsupport is the worst. 50% of the time, your coverage doesn't work.
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N
(@YUNGB_MIA) reported
@freedomsupport My bill was 2 days late and y’all forced me to pay TWO bills.. you guys have horrible service
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Maroha Berry
(@anaxerete) reported
@freedomsupport Honestly, Freedom's Twitter support is amazing. They were able to resolve my issue expediently after encountering challenges with phone support. They have definitely redeemed themselves and have proven they actually do value their customers. Thank you!
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Laura Nerenberg 🎻
(@junezaria) reported
On the line for over 40 min trying to resolve almost $100 in charges I never incurred. Latest rep offered to refund me %50 of what @FreedomMobile is trying to STEAL FROM ME! If I tried to rob a person and only return %50 of goods, I'd be arrested. Where is the regulation?!
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ⴰⵎⴰⵣⵉⵖ
(@0diamoTutti) reported
@FreedomMobile Deal of **** scammers 👌🏻
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Gary Walsh
(@acitta) reported
@TorontoStar I have no trouble using my cell phone on the subway when I am in Toronto. I hope that doesn't change when @FreedomMobile is changes owners.
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Six
(@Sixities) reported
@freedomsupport @FreedomMobile I want more gigs anyway you guys can help without charging me an arm and a leg
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Marie ANTONiETTE
(@Mantoniette13) reported
@freedomsupport I DMed you. Big problem. Ugh.
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KB🧚🏾♀️
(@Kixnnxx) reported
@FreedomMobile you guys have the worst customer service I have ever experienced in my entire life.
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Kiran Chinta
(@kirru2001) reported
@freedomsupport unable to connect to any network on international roaming. While in indoors Wi-Fi calling works good
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JB 🍁
(@_sheepking) reported
Why is every @FreedomMobile customer care rep extremely incompetent. Im doing a simple plan change and it has taken over an hour. This is one of the most basic things in Wireless
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xpanoler
(@xpanoler) reported
@FreedomMobile I'd be happy with a decent signal on Commercial drive.
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Christopher "The Cloud Ninja" Hazlitt (he/him)
(@The_CloudNinja) reported
@Scene_Plus is there a reason text / call 2FA is not working on @FreedomMobile devices?
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Jesse Atherson
(@atherson_jesse) reported
@FreedomMobile U still got zero down plans?
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Mike Young
(@MikeYou06161695) reported
@freedomsupport Is everyone experiencing "system errors" when trying to top up?
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Aishwarya Rangarajan
(@AishwaryaREswar) reported
@FreedomMobile I'm fed up of your customer service in just 2 days!! I requested for a Port request while purchasing your network's plan.. its not done and Ive big issues cos of this! Here is the reference number FSR00382680
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Maroha Berry
(@anaxerete) reported
@freedomsupport hours on the phone and via live chat + being hung up on three times to prevent me from speaking with a supervisor and I still can't get a resolution for my issue. This is appalling. Even Rogers isn't this terrible.
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M I N N I E
(@crvnts_minnie) reported
@freedomsupport Is it possible to cancel my order?
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Hairy Swartz
(@harryswartz666) reported
@freedomsupport i would like to know why im getting so many spam calls from 1855 area code.... im in Ontario and a loyal customer for many years
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Karen
(@Karen46391367) reported
@freedomsupport can you check why group messaging on my iPhone is not working suddenly? Can’t send or receive text in group messaging.thanks
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Mark Sweeney
(@MarkSweeney) reported
@freedomsupport Auto join has been turned off for days and it still automatically connects to ShawMobileHotspot. It is grotesque that Freedom Mobile always tries to force me to connect to ShawMobileHotspot instead of my home network.
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Ginger
(@Gingiraf) reported
@FreedomMobile It’s cheap cus it sucks. Just go with Bell or Telus ong
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Jas
(@Jas30317962) reported
@freedomsupport is such a garbage service. People call me and it says the number doesn't exist, and most of the time WhatsApp calls work. Can Anyone set up a call with me?
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Mark Sweeney
(@MarkSweeney) reported
@FreedomMobile How do I kill shawmobilehotspot on my iPhone? Someone in my building has it turned on and my iPhone constantly connects to it instead of my home network multiple times a day. It's slow, and means I can't control lights, speakers and my AppleTV from my iPhone.
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Rick Kulesza
(@RickKulesza) reported
@freedomsupport I could not here calls , some times cracking, sometimes nothing at all, generally they could hear me, is there a problem…. Windsor Ontario
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austin mcneil
(@1mcneilaus) reported
@freedomsupport why would you allow a sales rep to waive the $45 connection charge (which is a ridiculous charge BTW) only to then turn around a blindside a customer and add it to their monthly bill.
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Manu Shaji
(@manukshaji) reported
@freedomsupport I could not login into my account from yesterday
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Mike
(@Mike97060833) reported
@freedomsupport Looking for a Pixel 6 pro to add my tab if possible. Living in Kitchener, ON and a freedom mobile customer since 2015.
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Kharl MaarӾ
(@KharlMaarx) reported
@lexharvs uhm never had any problem with network there @FreedomMobile but guess if they sell out to @rogers they ll pull the coverage?