Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Phone (47%)
-
Internet (40%)
-
Total Blackout (7%)
-
Wi-fi (3%)
-
E-mail (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Ottawa, Richmond Hill, Mississauga, Vancouver, Scarborough, Hamilton, Brampton, Ridgeway, Calgary, Surrey, Burnaby, Edmonton, London and Kamloops.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Ottawa |
Phone | |
| Richmond Hill |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Tanya
(@Tachfer85) reported
@FreedomMobile I have called,I have emailed I have done everything that I have being asked to do. So I can get my receipt of my phone from you guys it’s being months. I need the receipt so apple can unlock the phone. Please help
-
Sue The Insane Writer
(@angelsuzy65) reported
@freedomsupport I'm having problems with texting. Texts aren't delivering for up to 19 minutes and texts sent to me are taking that long or longer. It's only been the last few days
-
A.M.P.Z
(@ProducedByAMPZ) reported
freedom mobile customer service is the most garbage customer service in human history, and also the “hold”music is the most depressing thing ive ever heard , go **** yourself @FreedomMobile
-
SK
(@alsasasaro) reported
@FreedomMobile it’s next to ******* impossible to reach you on the phone. Your text help and twitter team has already told me to reach out to a rep on phone so I have no other choice. Can you please have an agent call me? I’m not even being told where the hell I am in the queue
-
DEnciso
(@DFEnciso) reported
@freedomsupport hi guys my phone keeps dropping calls, I recently changed the SIM card because I thought that was the problem but it keeps happening
-
Ro ➕🔥
(@ro4lol) reported
@freedomsupport @sth_million Ya the po po will be on it. Bylaw is the real bad mfkas. They're the ones cracking down on the kids playing in the parks or god forbid playing ice hockey 😱😱😱😱
-
albedo albedo albedo albedo albedo albedo albedo
(@strawbrrycrepe) reported
@freedomsupport @iIovecats123 OMG??? IVE NEVER MET A COMPANY ACCOUNT WITH SUCH A NICE ADMIN OTHER THAN MICROSOFT STORE????
-
Andrew Smyk
(@andrewsmyk) reported
@FreedomMobile emailed survey is not accessible. Gives a login error.
-
Jessica Macht
(@travellingjess) reported
@TransLinkNews @ShawInfo @FreedomMobile This is great. But what about that non-underground dead zone between Joyce and Commercial-Broadway? Especially bad at 29th Ave station. Very unsafe for us Freedom users.
-
Alex Forsyth
(@krae_man) reported
@freedomsupport Hey, is there any way to flag fraud phone calls with you? I've got 8 automated "Service Canada caught you doing a no no, you need to pay bitcoins or go to jail" calls today. All from different numbers. I can't find anyway to flag is fraud.
-
Deonina Walsh
(@therealdeo) reported
@FreedomMobile your customer service sucks beyond words can say. You cut off phone service to my pensioner parents and REFUSED to make a payment arrangement for an extra 48 hours. Do you not get that pensioners get paid once a month? Shame on you. This makes me want to move
-
C
(@ix3d) reported
@FreedomMobile what the f--ing god is this predatory pricing? Only offer 150mb and 1000mb? What if I need 500mb? Shame on you and please take this as a formal complaint!! @MarciIen @CRTCeng
-
Andrew F Stewart
(@AndrewFstewart) reported
@freedomsupport We will all see how quickly your mistake is corrected. If only I could get my time back and emotional damage from your employee who didn’t do the proper checks.
-
Benny Da Gawd
(@FuuckBenny) reported
- Freedom is trying me and what little joy I still have left. @FreedomMobile charging connection fees to your old customers because they got a new device is FRAUD and you better fix it!
-
Tim From Toronto
(@TimFromToronto) reported
@freedomsupport @freedomsupport - Postpaid service: Activation and upgrade via online, instore or Customer Care for all devices - $45 You don't have to activate anything unless it is a locked phone. Are these phones locked?
-
Kristina 🇨🇦 (she/her)
(@ktpick) reported
@FreedomMobile I’ve had several message and voice conversations with support already but still no safe way to purchase the #iPhone13Pro
-
werethless12 🌐
(@werethless12) reported
@FreedomMobile Nohomo, but this is bad.
-
Em Siobhan McCourt
(@EmSMcCourt) reported
@freedomsupport is there an issue with texting currently? None of my texts will send
-
SK
(@alsasasaro) reported
@FreedomMobile hi freedom, my autopay is suddenly disabled and the customer care isn’t able to enable it. I’m also unable to pay my bill using my credit card - idk why! Can I be connected to a help desk?
-
@Sungmanitu65
(@sungmanitu65) reported
Unfortunately the phone I use for @mahihkan63 is still not functioning to my desire. I will try 1 more time to get it fixed today at a @FreedomMobile service location near me. This phone has thousands of photos regarding #Syria on it. This is my last attempt !
-
lettuce dog!
(@lettucedogg) reported
@FreedomMobile terrible quality signal in downtown Windsor, signal is 4g 4/5 bars with constant traffic but nothing loads. You need to bring your service to the modern era or I will ditch.
-
NiicoleB
(@NiicoleB2) reported
@FreedomMobile Not receiving that message because freedoms network is ****.
-
RARI
(@skrariofficial) reported
@FreedomMobile activated my account, took my money when I’m on prepaid plan without alerting me or giving me my service. This might be a mistake from them but if nobody replies me, uploading full video recording of my conversation with their poor customer service who didn’t care
-
codkelpme
(@codkelpme) reported
@FreedomMobile Are the @e_mydata's Murena Teracube 2e phone & @nitrokey's Nitrophone usable on your network? #opensource #privacy #smartphone
-
Mas Taherazar
(@TaherazarMas) reported
@FreedomMobile due to issues with your website I was unable to add a roam pckg and despite several attempts while in CA as well as over wifi in Mexico I was u successful. I finally was able to add the add on on the 11th but not without incurring ppu data charges help or I cancel
-
Spike
(@HeyimSpike) reported
@FreedomMobile Update your mobile app, it sucks.
-
Marc Purdon
(@purdon) reported
@freedomsupport SMS get lost when on Nationwide, how can I get help on this? Chat support just wasted 2 hours of my time. Is this a known issue?
-
Gaming Canadian
(@Gaming1Canadian) reported
@FreedomMobile Switching back to freedom because chatr speeds are too slow.
-
Ro ➕🔥
(@ro4lol) reported
@freedomsupport You are the ***** on my phone, and on my Twitter. Try another ad campaign. Your telephone network is literally my toilet and I literally have the runs.
-
Ro ➕🔥
(@ro4lol) reported
@FreedomMobile Thanks you're right. Between your ***** phones with crap reception and the emergency alert system disturbing my naps, I'm cancelling your service.