Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Montréal	Phone	14 hours ago
Kitchener	Wi-fi	8 days ago
Toronto	Internet	9 days ago
Duncan	Total Blackout	10 days ago
Burnaby	Total Blackout	10 days ago
Surrey	Internet	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kody @🏡. (@Kodes) reported 5 minutes ago

  @FreedomMobile We were customers for ~10 years, and they won't forgive a $68.07 mistake that they made silently. Terrible customer support.

• 
  Bryan Valderrama (@bvalderrama) reported 10 minutes ago

  @AdammO_ @FreedomMobile i'm not, i've been trying to fix my mom's account all day. so dumb

• 
  Mark Warner (@MAAWLAW) reported 10 minutes ago

  “In its initial appeal… the @CompBureau argued that the #Competition Tribunal made two legal errors: it acted outside its jurisdiction by considering the divestiture of @FreedomMobile alongside the original [@Rogers / #Shaw] deal, and it did so without the bureau’s consent.”🤔

• 
  ✨ Twiglymcgee 👾 (@JStoeckl) reported 13 minutes ago

  @FreedomMobile Charging me for a service I didn't even use, then not be able to tell me how much my refund is, and make me wait up to 45 days for the refund (of a charge on a line i CANCELLED) saying, your hands are tied? ******** business are you running?

• 
  Bali Gill (@bali_gill) reported 14 minutes ago

  Freedom Mobile can not figure out my phone @FreedomMobile been on calls for 5 times, 3 store visits and they hang up on me when all I'm trying to do is order a new phone.

• 
  Norin Rad (@Rad6Norin) reported 17 minutes ago

  @freedomsupport Assist? You lazy morons don't do anything of that sort. If it was a phone call asking for help. You guys would hang up the phone or put it on hold forever..

• 
  Mᴀʀɪᴀ Cʜʀɪsᴛɪɴᴀ ♕ (@krsthne) reported 18 minutes ago

  that moment when you wanna ask one of the associate @FreedomMobile Sunridge if they're happy with their job. because he doesn't look please while helping customers. =)) thanks for the bad customer service.

• 
  Myka Paige (@PaigeMyka) reported 21 minutes ago

  @freedomsupport Do you not service Gatineau Quebec? I was a customer a few years ago and you did.. A friend told me you don't! Is that true?

• 
  carlo c (@carloc58372605) reported 23 minutes ago

  @freedomsupport Hi there Freedom Mobile, I am a long time customer of yours. I am messaging because I am flying to Manila tomorrow and I’m going to be there for around 3/4 months. I was wondering if you guys could hold my account/while I’m there? Thank you very much.

• 
  Meg (@MegGillisPhotos) reported 24 minutes ago

  @FreedomMobile Why is it such a hassle to do anything on your services! Your phone staff can't spell my name right or do anything with my account and yet I have to go into a store just to be told I need to phone customer service. Stop sending me in circles over simple fixes!

• 
  ryd3v.eth (@ryd3v) reported 24 minutes ago

  @freedomsupport your website is broken, devices page doesn’t load it’s just blank. I’ve tried multiple networks and devices, browsers 👀

• 
  Mike Edwards (@Ekimsdrawde) reported 28 minutes ago

  @FreedomMobile getting error code 07 with my Apple Watch…can’t connect to cellular. What happens next? This is my last option as 611 and the store cannot help me

• 
  ~faiza~ (@omgfaiza) reported 28 minutes ago

  @freedomsupport worst customer servic ever experienced. a total mess. online support says to go in store, in store says to call. ive been on hold with customer support for 2+ hours only for them to hang up. then chat says go in store and the store is telling me they can’t help

• 
  jugni (@therealjugni) reported 30 minutes ago

  @MrBradley101 @FreedomMobile I'm over billed (as nationwide) nearly every single month because the network coverage is not as described on their own website. Customer service regularly takes 45 mins to an hour. And they drag it out deliberately...so people give up.

• 
  jugni (@therealjugni) reported 37 minutes ago

  @FreedomMobile Does customer service use another measure for time? 5 min hold is nearing 30. The issue again is over billing as out of network, when all calls are within the network. #regularoccurance #

• 
  Praddy Daddy (@traderprad) reported 38 minutes ago

  @freedomsupport I had roaming enabled, just didn't expect $100 for 200MB. Would love to see if we could bring that down somehow.

• 
  Alef Yei (@AlefYei) reported 38 minutes ago

  @FreedomMobile, you need to improve your wireless network badly! #NoProgressInManyYears #Broke

• 
  ~faiza~ (@omgfaiza) reported 38 minutes ago

  @freedomsupport I sent a DM but I really would be surprised as I’ve been told the same thing at every point of contact with your customer support today.

• 
  Bryan Valderrama (@bvalderrama) reported 39 minutes ago

  on top of that been locked out of the account despite putting in the correct login into. @FreedomMobile you suck.

• 
  Satya (@Satya_SRT) reported 39 minutes ago

  @FreedomMobile when I called on your customer care number, they are saying it is not possible to revert back to the previous plan.

• 
  Rui Carvalho (@Rui_MP_Carvalho) reported 40 minutes ago

  @freedomsupport I tried that and received a lot of BS. I was better off with Rogers. Same crap, but at least they were compassionate with their customers!

• 
  Kody @🏡. (@Kodes) reported 46 minutes ago

  Having the worst experience with @FreedomMobile right now. Cancelled an unused line in August, but they didn't update their system. Then they continued to bill in stealth, until we get a collections agency letting us know there's an outstanding amount.

• 
  The Scruffs (@The_Scruffs) reported 47 minutes ago

  @freedomsupport been on hold for 2hrs, calls dropped and frankly shambolic customer service while trying to reach customer retention/loyalty before I take 10+ years of business elsewhere.

• 
  Rui Carvalho (@Rui_MP_Carvalho) reported 50 minutes ago

  @freedomsupport $243.00+ for roaming charges that I never got to use!!! Freedom Mobile is A SCAM!

• 
  Myka Paige (@PaigeMyka) reported 51 minutes ago

  @freedomsupport This is what I thought!! You really should have the people that work for you know this too.. They were about to loose a loyal customer telling her that there is no service for her phone here!! She was looking for other cell companies!!! Don't you train your employees??

• 
  Kunal Shah (@kush1605) reported 52 minutes ago

  @koodo I don’t understand if this is the level of customer service you offer @FreedomMobile is way better being T4. It will be a night mare to think of @TELUS customer service based on koodo’s. Stunned ! #koodowaste👎🏻

• 
  Satya (@Satya_SRT) reported 52 minutes ago

  @FreedomMobile I don't understand if your customer executives are capable enough to understand the query from the customer. I have asked for a better plan and your executive ended up changing the plan to a higher amount, what kind of service is this? #FreedomMobile

• 
  francesca stark (@frenchy_stark) reported 57 minutes ago

  @freedomsupport my boyfriend has no service in at Catherine’s is there an outage

• 
  Paul Gill (@PaulGil48156793) reported 1 hour ago

  @freedomsupport I signed up for a promo at the beginning of January and never received my SIM and now I am being told my account cannot be found and I am SOL. This is very disappointing, I got it for my son’s birthday which is coming up.

• 
  AA Baby (@AABABY333) reported 1 hour ago

  @freedomsupport As a young adult I’ve never had such horrible costumer service. I will never be using freedom services again and I advise every1 to do the same. This company at the bare minimum doesn’t even have the decency to help u over the phone “chat support only”. v upset.