Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 28, 1:00 AM EDT	0	0
Apr 28, 1:20 AM EDT	0	0
Apr 28, 1:40 AM EDT	0	0
Apr 28, 2:00 AM EDT	0	0
Apr 28, 2:20 AM EDT	0	0
Apr 28, 2:40 AM EDT	0	0
Apr 28, 3:00 AM EDT	0	0
Apr 28, 3:20 AM EDT	0	0
Apr 28, 3:40 AM EDT	0	0
Apr 28, 4:00 AM EDT	0	0
Apr 28, 4:20 AM EDT	0	0
Apr 28, 4:40 AM EDT	0	0
Apr 28, 5:00 AM EDT	0	0
Apr 28, 5:20 AM EDT	0	0
Apr 28, 5:40 AM EDT	0	0
Apr 28, 6:00 AM EDT	0	0
Apr 28, 6:20 AM EDT	0	0
Apr 28, 6:40 AM EDT	0	0
Apr 28, 7:00 AM EDT	0	0
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0
Apr 28, 3:00 PM EDT	0	0
Apr 28, 3:20 PM EDT	0	0
Apr 28, 3:40 PM EDT	0	0
Apr 28, 4:00 PM EDT	0	0
Apr 28, 4:20 PM EDT	0	0
Apr 28, 4:40 PM EDT	0	0
Apr 28, 5:00 PM EDT	0	0
Apr 28, 5:20 PM EDT	0	0
Apr 28, 5:40 PM EDT	0	0
Apr 28, 6:00 PM EDT	0	0
Apr 28, 6:20 PM EDT	0	0
Apr 28, 6:40 PM EDT	0	0
Apr 28, 7:00 PM EDT	0	0
Apr 28, 7:20 PM EDT	0	0
Apr 28, 7:40 PM EDT	0	0
Apr 28, 8:00 PM EDT	0	0
Apr 28, 8:20 PM EDT	0	0
Apr 28, 8:40 PM EDT	0	0
Apr 28, 9:00 PM EDT	0	0
Apr 28, 9:20 PM EDT	0	0
Apr 28, 9:40 PM EDT	0	0
Apr 28, 10:00 PM EDT	0	0
Apr 28, 10:20 PM EDT	0	0
Apr 28, 10:40 PM EDT	0	0
Apr 28, 11:00 PM EDT	0	0
Apr 28, 11:20 PM EDT	0	0
Apr 28, 11:40 PM EDT	0	0
Apr 29, 12:00 AM EDT	0	0
Apr 29, 12:20 AM EDT	0	0
Apr 29, 12:40 AM EDT	0	0
Apr 29, 1:00 AM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (56%)
Phone (34%)
Wi-fi (5%)
Total Blackout (3%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Valemount, Edmonton, Toronto, Anmore, Ottawa, Kingston, Mississauga, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, and Pointe-Claire.

City	Problem Type	Report Time
Vancouver	Internet	2 hours ago
Valemount	Internet	21 hours ago
Edmonton	Internet	23 hours ago
Toronto	Phone	6 days ago
Anmore	Internet	7 days ago
Toronto	Internet	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

James Robb (@jameser78) reported 12 minutes ago
@FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???
vegan4them (@vegan4nonhumans) reported 13 minutes ago
@FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.
norvan man (@luptyd) reported 15 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
Chris (@Silverxx27) reported 17 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
WyzeOne (@Remlam) reported 21 minutes ago
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
Justin (@justinfinnn) reported 22 minutes ago
Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
A. (@mcfaddders) reported 24 minutes ago
Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.
gbreezie (@garry568) reported 25 minutes ago
@FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.
Allen (@RealAllenTV) reported 27 minutes ago
@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
rui (@allfeteinc) reported 27 minutes ago
@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
Temi🐆🍒 (@temid4yo) reported 29 minutes ago
@FreedomMobile can you pick up the customer care line omggg
J.S. Karma (@EtInferius) reported 29 minutes ago
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
Wil Boucher (@BoucherWil98675) reported 32 minutes ago
@FreedomMobile is service down for Vancouver internet?
Juliette (@Juliettemvp) reported 33 minutes ago
@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
James Kellough (@JamesKello) reported 35 minutes ago
@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻
Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported 35 minutes ago
@TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.
Tristan Carpio (@TrisCarpio) reported 37 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Lily (@Lily08901017) reported 39 minutes ago
@FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service
Peg City 🇨🇦 (@wpgAce) reported 40 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
norvan man (@luptyd) reported 42 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
Davis Marsh (@Lucidsennin) reported 43 minutes ago
@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
baddiesbingebravo (@baddiesbngbravo) reported 43 minutes ago
@FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service
Eve (@Eve62617669) reported 43 minutes ago
@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
layla (@MAKHKHKHKHZOUMI) reported 43 minutes ago
@FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡
gbreezie (@garry568) reported 46 minutes ago
@FreedomMobile support Samsung watch LTE already. Stop loving apple so much
David bristow (@Davidbr14133727) reported 51 minutes ago
@FreedomMobile I'm having connectivity issues with my Motorola e15
traffic controller (@trafficcntrlchd) reported 52 minutes ago
@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
CONSTANTINE VALDOR (@kami_007x) reported 54 minutes ago
@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
Keith (@Keithito) reported 59 minutes ago
@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
Al Sadius (@Alsadius) reported 1 hour ago
Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.