Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Internet | |
| Mississauga |
Phone | |
| Woodbridge |
Phone | |
| Brantford |
Phone | |
| Markham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
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Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
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Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
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Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
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Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
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Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
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Donald Holben
(@DonaldHolben) reported
@FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!
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Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
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Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Donald Holben
(@DonaldHolben) reported
@FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!
-
Donald Holben
(@DonaldHolben) reported
@FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!
-
Mirza Junaid Baig
(@mj_baig) reported
@FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.
-
Donald Holben
(@DonaldHolben) reported
@FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!
-
Alan
(@WRN828) reported
@FreedomMobile And now I'm on hold for customer service and you're not answering.