Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (33%)
• Wi-fi (5%)
• Total Blackout (4%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Ottawa, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, and Scarborough.

City	Problem Type	Report Time
Toronto	Internet	1 day ago
Ottawa	Phone	4 days ago
Toronto	Phone	10 days ago
Kingston	Phone	12 days ago
Vancouver	Internet	13 days ago
Mississauga	Phone	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sara Guerrero (@Saraguerreror) reported 34 seconds ago

  @FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 41 seconds ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  Justin (@justinfinnn) reported 5 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  James Robb (@jameser78) reported 10 minutes ago

  @FreedomMobile I got home internet from you guys mid February and it was decent, but since my payment from March went through it's been horrible. Its like 90s dial up speeds with things not working. What do I do?

• 
  Jen Whyte (@cheesebroad) reported 13 minutes ago

  @FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.

• 
  Justin (@justinfinnn) reported 14 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Kahleel (@_XAmount2) reported 18 minutes ago

  Bruh Freedom really having me in hold for an hour y’all are a terrible company @FreedomMobile

• 
  Silvia C. (@SilviaCai) reported 19 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  mistassixbulletsappears (@orobichan420) reported 20 minutes ago

  @FreedomMobile DO SOMETHING ABOUT YOUR INTERNET SERVICE OUTAGE

• 
  YTPeasantVision (@YTPeasantVision) reported 22 minutes ago

  Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

• 
  Stephanie the alchemist (@Stephdalchemist) reported 23 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  the other KC (@iamtheotherkc) reported 24 minutes ago

  Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩

• 
  Geoff Larsen (@GeoffLarsen) reported 26 minutes ago

  @FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.

• 
  layla (@MAKHKHKHKHZOUMI) reported 26 minutes ago

  @FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡

• 
  Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 28 minutes ago

  @FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?

• 
  Silvia C. (@SilviaCai) reported 28 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 31 minutes ago

  @FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.

• 
  Tristan Carpio (@TrisCarpio) reported 32 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  James Robb (@jameser78) reported 35 minutes ago

  @FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???

• 
  Tim PF (@TimFranko2) reported 37 minutes ago

  @FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?

• 
  Chris (@Silverxx27) reported 38 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Purna Kumal (@kumalpurna1) reported 40 minutes ago

  You guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?

• 
  Tristan Carpio (@TrisCarpio) reported 43 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Silvia C. (@SilviaCai) reported 47 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 51 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  RJM123 (@R0J0MI123) reported 52 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  David bristow (@Davidbr14133727) reported 53 minutes ago

  @FreedomMobile I'm having connectivity issues with my Motorola e15

• 
  Allen (@RealAllenTV) reported 56 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Sue T (@pieface2010) reported 57 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  🦉 (@Raptorswave) reported 1 hour ago

  @FreedomMobile the worst service plus even worse customer service