Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (32%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Abbotsford, Surrey, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Abbotsford |
Phone | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandre Alencar
(@alexandrecabr) reported
🖐Who else hates @ShawInfo / @FreedomMobile bogus WiFi network that just doesn’t work most of the time?
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爪att
(@MattToronto) reported
@freedomsupport The saga continues. Reached out to support for the 3rd time. 2nd line still not ported, apparently because the IMEI contained spaces. If that's an issue, the agent should've caught this, or the system should've caught this, and it should've been corrected. Imbiciles.
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🇨🇦 Noel McGaghey 🇨🇦
(@n_mcgaghey) reported
@freedomsupport is your website down?? Trying to pay my bill and it won't let me log in or anything ffs
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Richard Oliveira
(@Richard70177172) reported
@FreedomMobile so what's the use in having your customer service staff have no clue what they are doing??
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T_Bell
(@tabu424) reported
If it's Friday in Canada then it's time YET AGAIN for @Rogers cable, #Ignite and that little thing we rely on CELLPHONE / Mobile Access to CRASH! Can't reach LIVE CSR so any guess when service will be restored including partners SHAW & @FreedomMobile? @CRTCeng FIX THIS NOW!
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Ganiyat Aderonke
(@G_ademie) reported
@freedomsupport I requested for a change in plan a day earlier to my cycle bill, I wanted a bigger data plan which they did. I was not informed there will be cost implications for changing plan before the old plan ends and your customer service insisted I have to bear that cost myself.
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Steph Feasby
(@StephFeasby) reported
@FreedomMobile should be embarrassed- they posted my cell # on their website by mistake & are making me file a POLICE report to have it taken down!
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fullysending.eth
(@somarketingjay) reported
@freedomsupport This is about as good support as i expect. Page not found, not a browser error.
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Jimbob Jones
(@JonestownJimbob) reported
@freedomsupport Is your site having issues? It's refusing to bring up the 2FA dialog when I attempt to log in. Then it just says login failed. Would be cool if I could see my bill to pay it, thanks.
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Ian?
(@ecnepsnai) reported
@freedomsupport Ah, my apologies. A reboot seems to have fixed the issue. Thanks!
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ashley
(@_ashley_j) reported
another day wasted with @freedomsupport despite endless promises of a resolution. A complaint will be filed with @CCTS_CPRST to avoid this happening with other. Stay away from @FreedomMobile unless you want to waste your time and lose your sanity. Incompetence at its finest
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爪att
(@MattToronto) reported
@freedomsupport No need - I've opted to cancel both of my lines with Freedom. I found a carrier who knows what ******** they're doing.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@SnapsMcCoy @FreedomMobile They cannot "fix" houses or buildings. Tell Wal-Mart to install signal booster equipment. Oh wait, they've got wireless network connections to a router in the store. Turn on Wi-Fi, setup wi-fi calling and make use of it IN the store.
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George Chountalos
(@ChountalosG) reported
@FreedomMobile gave me a horrible experience. Spent 10 hours on my phone with 5 different agents just to port out my number. In the end they couldn't do it for the most ridiculous reason I every heard. I am beyond dissapointed. No freedom here. #badservice
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@luttrell20 @SnapsMcCoy @FreedomMobile Wi-Fi calling helps inside big box stores (pending they have it available for the public to use), or just wait until you get outside (as the carrier cannot "fix" such problems).
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ania
(@aniaZed9) reported
@freedomsupport @FreedomMobile beyond frustrated that the data cell service is crap, at #buckhorn, I hate to have to Choose between #Rogers😡& #Bell 😡 just to go on the internet
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Farhan Z.
(@F_Z_Official) reported
I wouldn’t recommend @Rogers due to its shady practice. I opted out of roam like home and use the line as backup only as I have grandfathered plan of @FreedomMobile that includes US roaming. Still I got charged for a day of service. How come @RogersHelps?
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matt cruz
(@mattcruz812) reported
@FreedomMobile garbage, garbage customer service. If I don’t get my phone, I’m gonna switch providers!!!!!
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John D's_soccer2022
(@dav48896852) reported
@freedomsupport The only solution that is satisfactory to me is what is already done Freedom mobile has lost a customer that was with you for over 6 years Amd lost him permanently now
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Ruth Lee
(@ruthirwinlee) reported
from
Ottawa, Ontario
@FreedomMobile You charged me for a call made from my Kanata home to Hamilton. When texting with support today, the first person said I called from an area that gets Nationwide Calling and asked for my postcode. The second person said I had called a national no.
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John D's_soccer2022
(@dav48896852) reported
@freedomsupport And don't expect me pay anything Because i won't be paying nothing When it comes to freedom mobile I was mistreated ignored and was lied to by other representatives Amd by other support techs from freedom
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matt cruz
(@mattcruz812) reported
@FreedomMobile is so bad. Was supposed to get a free upgrade only to be told I have to pay $400 up front. Then was told I have to pay my tab and bill. After paying over $350 I was still told I have to pay $400.
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Muhasin Musthafa
(@muhasinpilot) reported
@FreedomMobile Hey freedom my account got canceled and I’ve visited the store and contacted the customer support multiple times. I’ve been trying to get my number Reactivated and I spent my whole weekend on this but nobody couldn’t help. What should I do?
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🌻Justice Ginsberg’s Umbrella
(@zibilith) reported
@freedomsupport Is your website down?
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Brennan Conroy
(@BrennanJTC) reported
Dear @FreedomMobile: I submitted a complaint to you via your CCTS form online on the weekend. It's now been 3 full business days and I have not yet received a response from you. I will be taking my complaint directly to the regulator without a response by this time tomorrow.
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AngelSwack77
(@0Angelswack77) reported
@freedomsupport just trying to login and haven't been able to top up my phone for days!!!
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Cathy Quinton
(@MediaMilly) reported
@freedomsupport I'm a current customer. I'd like to get my son on a better cell phone plan. He's currently being gouged by another provider. Does anyone offer unlimited data?
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E
(@CurlyStaches) reported
Home internet has been down since 7pm last night in Lethbridge and nobody seems to be acknowledging it? I got class online later today @freedomsupport what's going on?
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fullysending.eth
(@somarketingjay) reported
@freedomsupport I will reach out publicly so you fix the problem, thanks! Hopefully after day 4 we can get something working team!
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Josh Vaillancourt
(@JoshV83) reported
@crosskyle50 @MobileSyrup My wife did. A couple of years ago she ported from Rogers to @FreedomMobile. Within a year she ported to Virgin because her phone was mostly unusable in our city with local Freedom service.