Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Phone (52%)
• Internet (43%)
• Wi-fi (4%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Edmonton, Toronto, Mississauga, Scarborough, and Ottawa.

City	Problem Type	Report Time
Vancouver	Internet	5 days ago
Vancouver	Phone	6 days ago
Edmonton	Internet	6 days ago
Toronto	Internet	10 days ago
Toronto	Internet	14 days ago
Edmonton	Wi-fi	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MJ (@MJ01311976) reported 6 minutes ago

  @FreedomMobile is a complete garbage service and I will disconnect all 3 accounts ASAP. I keep getting with the prepaid accounts and I hear is because we have some defect! My son ended up without the service in a dangerous situation because of your defect. There you have it!

• 
  Rob Steffler (@RobSteffle) reported 7 minutes ago

  @FreedomMobile can you refer me to a mobile company that offers customer service please

• 
  HolyShit (@SuperNovaLRD) reported 9 minutes ago

  As a long-time Canadian customer, I'm concerned about Bill C-22 and how it might impact my data privacy. 🇨🇦 I’m eager to hear what steps @FreedomMobile plans to take to protect its customers, especially as other companies are speaking out. 🙏🔒

• 
  David bristow (@Davidbr14133727) reported 12 minutes ago

  @FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month

• 
  gbreezie (@garry568) reported 13 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

• 
  Laurentian Elite (@EliteLaurentian) reported 16 minutes ago

  @FreedomMobile why isn’t cell service available in the tunnels of the new Eglinton Crosstown LRT in Toronto? All the other carriers seem to offer it

• 
  Stephanie the alchemist (@Stephdalchemist) reported 19 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  Caitlin (@caitlinnspencer) reported 21 minutes ago

  @FreedomMobile hi- ever since I switched to freedom a month ago I can't receive or send group texts. Your support is telling me freedom will not work with text groups of 10 people or more. Is this true??

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 22 minutes ago

  @FreedomMobile The cell service in Queensland SE Calgary is absolutely terrible. Luckily my contracts now up

• 
  Dgrootonis (@iamgroot11) reported 25 minutes ago

  @FreedomMobile Team fireworks, it’s too bad that the freedom mobile arch was CLOSED and did t host fireworks on CANADA DAY.

• 
  Sue T (@pieface2010) reported 29 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  gbreezie (@garry568) reported 34 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  Yvonne Kushe (@kushemusic) reported 35 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  James Kellough (@JamesKello) reported 37 minutes ago

  @FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻

• 
  🐍 (@Hambonevstech) reported 37 minutes ago

  @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

• 
  vegan4them (@vegan4nonhumans) reported 40 minutes ago

  @FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.

• 
  Brian (@BrianFH2) reported 44 minutes ago

  For those interested, although @FreedomMobile claims to offer 5G+ service, they do not. #Toronto #Ontario

• 
  Heynow (@heynow19951) reported 45 minutes ago

  @FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years

• 
  RJM123 (@R0J0MI123) reported 48 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 49 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Eve (@Eve62617669) reported 50 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Riu (@SiuRaymondsiu) reported 50 minutes ago

  @FreedomMobile Hey @FreedomMobile! 🚀 I'm a loyal customer with a Samsung Galaxy and I’d love to see Freedom partner with Starlink Direct to Cell. Right now, I have to pay Rogers $15/month for a separate satellite add-on just to stay connected in remote areas. Any plans to bring this feature natively to Freedom? #FreedomMobile #Starlink

• 
  Duster (@dustkrei) reported 51 minutes ago

  @FreedomMobile your cell coverage is so awful since switching to your service my phone is basically useless unless I am on wifi. It’s horrible. SOS mode constantly and we’re 10 min from a city.

• 
  rhyland (@rhyland1) reported 53 minutes ago

  @FreedomMobile Just got off with 611 retention and it was the worst experience ever. A total disgrace by a @Quebecor subsidiary. The people they hire are a disgrace to Canadian society. Can't answer simple questions and threaten customers. @CRTCHearings

• 
  Merry Merry 🇯🇲🇯🇲 (@onespaintown) reported 55 minutes ago

  @FreedomMobile please investigate your outsourced employees as one or more of them are sending scam text with links. These text only started coming after reaching out to your support team after a double payment off my credit card a few months ago

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 58 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 60 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  (adam) (@ONRADAM) reported 1 hour ago

  @FreedomMobile Never ever again

• 
  The Lenis (@LenisTheOrca) reported 1 hour ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11

• 
  Spike (@HeyimSpike) reported 1 hour ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?