Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (55%)
• Phone (33%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Mississauga, Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	1 hour ago
Mississauga	Phone	7 hours ago
Vancouver	Wi-fi	13 hours ago
Toronto	Phone	2 days ago
Edmonton	Internet	4 days ago
Montréal	Phone	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dominic Christian Owens (@DomChrisOwens) reported 3 seconds ago from Kingston, Ontario

  @freedomsupport If there is anyone specific with the company I could send a formal email to with a better explanation of the ideas and how they'd improve consumer experience without hurting profit/network integrity I'd be totally willing to do so if you'd forward me that info via DM.

• 
  Madisyn McKee (@restlessworker) reported 3 minutes ago

  @freedomsupport is forcing me to go into a mall to return a phone and putting me (7 months pregnant) at risk in a pandemic because THEY forgot to send a shipping label to return a phone. This company has been nothing but terrible to deal with when trying to upgrade.

• 
  tooyoung (@Fire4418) reported 3 minutes ago

  @FreedomMobile is the worst carrier in Canada. It is impossible to unlock the phone and the people in call center hang up when you call. Despite law in Canada, they are keeping your phones locked. It is time to contact @ccts

• 
  Lorelei (@Lorelei58162386) reported 6 minutes ago

  @FreedomMobile Freedom sucks ive been with the comany over 10 years

• 
  Mike Greer♿️🇨🇦💉💉 (He/Him) (@OI_Mike13) reported 7 minutes ago

  @tlrowanrmt @FreedomMobile Downloading more on the customer in the name of Self Service, but still charging us for that service they should be performing. Yup with Rogers buying them, this is makes sense as they are falling in line with their bad business practices.

• 
  Shelly Sinyard (@ShellySinyard) reported 7 minutes ago

  @FreedomMobile HORRIBLE company who gave away our phone number that we were STILL paying for. Number has been ours for 19 years. Gave it to a daycare and never ever told us. Now offering $10 monthly credit for 6 months when we were out of service for several months. More to come

• 
  Ruddra (@HypeManRudy) reported 8 minutes ago

  @FreedomMobile @Brightstar Is this how good your service is? Been waiting on a hold for 1.5hrs and still waiting with the corporate manager of Likewize Gave my phone for repair to likewize and it's been 3 weeks since it was received by them, and still no status on my phone :(

• 
  Piyush Mevada (@piyushmevada123) reported 9 minutes ago

  @FreedomMobile @freedomsupport Hi,,Need urgent support from Top managment of Freedom, I was in Canada in 2018 and then gone back to home country and was stuck in Covid there for 4 years, Now came back and want to settle with good deal with old o/s with freedom,

• 
  tooyoung (@Fire4418) reported 17 minutes ago

  @freedomsupport So since you didn’t unlock properly This is something you should fix

• 
  justin turner (@424_justin) reported 18 minutes ago

  @FreedomMobile why is your data service not working???

• 
  Jake (@Cheeryarbiter) reported 18 minutes ago

  @freedomsupport Hey, I'm just wondering if you're getting reports of SMS failing to send? I'm having iffy issues sending texts, I can be retrying for 15 minutes before it either sends or I take a screenshot and it sends immediately. Been about 2 weeks-ish like this

• 
  justin turner (@424_justin) reported 21 minutes ago

  @freedomsupport I did try that earlier seemed to work for awhile. Did it again seems ok for now… hope it isn’t a phone issue… thanks!

• 
  yguoopy (@yguoopy) reported 21 minutes ago

  @FreedomMobile Yeo fix your website so I can pay my bill

• 
  an apt user name (@deadgirlwendi) reported 23 minutes ago

  @freedomsupport why bother? it's just going to happen again next month. If it weren't for the fact i should only be paying $15/month for this, i would have left already. since you guys keep hitting me at $20, i'll just find another service

• 
  Raymond Lee (@raymondlee11) reported 28 minutes ago

  @freedomsupport are there any issues with text messages today?

• 
  C (@ix3d) reported 29 minutes ago

  @FreedomMobile what the f--ing god is this predatory pricing? Only offer 150mb and 1000mb? What if I need 500mb? Shame on you and please take this as a formal complaint!! @MarciIen @CRTCeng

• 
  ChristineJ (@BossMommaCJ) reported 31 minutes ago

  @DomChrisOwens @FreedomMobile The service they offer is somewhat specialized hence the pricing/price gouging. I'm guessing as a freelancer you have a business number. Usually better service for businesses. Business/home internet is through bell still. Fibe.

• 
  Peninah (@PeninahTweets) reported 34 minutes ago

  @FreedomMobile is cellular service down in Toronto?

• 
  GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported 36 minutes ago

  @Cystichygroma82 @FreedomMobile Turn on Wi-Fi calling and your devices inability to get signal inside your own home or workplace will be resolved. It's that simple.

• 
  Tony Colalillo (@tonytmg) reported 37 minutes ago

  @FreedomMobile This is definitely NOT the 7% solution

• 
  Kimakazee👻 (@Kimakazee_) reported 42 minutes ago

  Honestly, worst service ive ever gotten from @FreedomMobile what a joke man, has the option to suspend your service, which i did under the impression i wouldnt be charged, and yet they still charge me and wont even entertain the fact that its misleading and wont help me at all

• 
  Terri Rowan RMT (she/her or they/them) (@tlrowanrmt) reported 44 minutes ago

  @freedomsupport Perhaps considering changing it to a "Network Improvement Fee" then? Connection fee makes it sound like you provided me with an actual service.

• 
  Jake (@Cheeryarbiter) reported 45 minutes ago

  @freedomsupport I'm not the owner of the account, would you still be able to help?

• 
  pumpkin spice cryptid (@birdnotchess) reported 46 minutes ago

  @freedomsupport hi Freedom, my phone keeps not reading my SIM card, and doesn't work until I restart it. I'm not sure if it's a phone issue or SIM card issue?

• 
  Terri Rowan RMT (she/her or they/them) (@tlrowanrmt) reported 50 minutes ago

  @kkeen0 @FreedomMobile I have. Been on text with customer support for the past two days. They just keep saying the fee is non-refundable.

• 
  ChristineJ (@BossMommaCJ) reported 50 minutes ago

  @DomChrisOwens @FreedomMobile Way beyond what I understand about wireless service.

• 
  Kimakazee👻 (@Kimakazee_) reported 51 minutes ago

  holy hell, I have NEVER dealt with someone so rude as i did today with @freedomsupport , thankfully i saved the conversation, but you guys need to teach your employees what customer service actually is, instead of berating the customer and making them feel stupid.

• 
  Terri Rowan RMT (she/her or they/them) (@tlrowanrmt) reported 51 minutes ago

  I know us Canadians are getting pretty hosed on our cell phone plans but @FreedomMobile just charged me a $45 connection fee for a new phone despite being an existing customer with a number already connected.

• 
  werethless12 🌐 (@werethless12) reported 54 minutes ago

  @FreedomMobile Nohomo, but this is bad.

• 
  Briar Jansons (@BriarJ) reported 59 minutes ago

  Today @FreedomMobile’s customer service manager HUNG UP ON ME, after speaking to me in an unacceptable way. I was calmly asking to be treated as a human, not swearing or yelling, and the manager continued to insult me and then hung up. Shocking service.