Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (57%)
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Phone (33%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Abbotsford, Surrey, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Abbotsford |
Phone | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Edmonton |
Internet | |
| Kingston |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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︎♡︎𝘕𝘪𝘤𝘰𝘭𝘦 𝘹 𝘓𝘪𝘭𝘭𝘪𝘦 ︎♡
(@LilliexLust) reported
@FreedomMobile your support team is absolutely ridiculous this morning I demand a supervisor call me immediately
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Russell McOrmond
(@russellmcormond) reported
Hey @FreedomMobile , Given how much damage the #OttawaOccupation is causing to the "Freedom" brand, are you considering changing names again? Apparently the word "Freedom" doesn't mean what I was told growing up. I much preferred the WIND Mobile brand anyway.
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cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile I woke up to my phone suspended two days ago (which is confusing because I have auto-pay on and checked 2 days prior to ensure my account was at $0), so when I called again today to have the issue escalated, conveniently there are no managers available.
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Francesco Pisani
(@tlhingan_) reported
@freedomsupport Samsung says it's not them. Who sends these system updates? I thought Samsung released them to service providers and then service providers customize them for their client devices and send it out?
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Dave Bell
(@DaveBel21016402) reported
@freedomsupport you cut off my service and i am out of the country...WHY!!!
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cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile is the worst Canadian phone company. I came back to Canada with charges of $1250 for additional services I didn't ask for. I when I called to discuss the issues, all their employees have little to no answers, and their best offer was a $500 credit...
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Vikas Sequeira
(@vsmusic2000) reported
@freedomsupport It's been 10 days and no one that I've contacted in Freedom can solve my issue, including supervisors and escalated tech support. No data activated from 10 days, multiple SIM replacements, several hours spent on chat and in-person and yet NO ONE can resolve this
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dave 🇨🇦🏳️🌈
(@humbled369) reported
@freedomsupport I get treated like ****. From a company that sold me a dud phone that stopped working 1 month into the contract. When I enquired about having it repaired I got told to go to hell.
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mary
(@mary35047396) reported
from
Toronto, Ontario
@FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company
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dave 🇨🇦🏳️🌈
(@humbled369) reported
@freedomsupport So I made my first payment, directly to Freedom Mobile last week. They told me they were willing to take my 20 dollar a month payment. My bill has gone down from 338 dollars to 188 dollars. Right on I thought. The lady I talked to was polite and respectful.
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🇨🇦Amy Lauren💉💉💉
(@amylauren3) reported
My friend tells me to switch to #freedommobile to save some moneyI just looked at plans. 25GB on a special deal is 60. It’s a bonus deal for the 25. 40GB is 80…. Why would I switch from @TELUS when I’m getting like 20 for 80 or could switch to 40 for $90. Way better service
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Kristian King
(@_kristianking_) reported
@FreedomMobile is the worst company on this green earth
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dave 🇨🇦🏳️🌈
(@humbled369) reported
@freedomsupport I have replied to the emails stating I have arrangement with Freedom Mobile and that I will be paying them directly. Didn't matter. Email after email. Like holy **** Freedom Mobile. I thought you wanted the money you say I owe for a phone that stopped working
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KevlarKitten (she/her)
(@KevlarKitten) reported
@FreedomMobile Tried to add a roaming charge to my bill, despite not leaving my house or city at all for 2+ years. Nice try. At least they did eventually give me a credit after almost an hour on service chat. Scammy scammy.
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cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile I now have $1k+ worth of charges added to my account, for reasons still undetermined, and have no phone to use... even though my next bill is only due on February 24th...and no one is available to give real help or answers.
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Ed Karter804🇨🇦
(@eddykarter) reported
@skanes49 @FreedomMobile @freedomsupport I was a pay as you go customer . Told them I am done and moved on . Guess who is getting harassed by a collection agency now ? Truly a horrible company . They even harass the family of deceased customers . Pretty sad and sick .
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Ery Berry
(@EryBerry5) reported
Fix your network!!! I can’t receive calls nor even open the darn app! @FreedomMobile
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gamer
(@gamer___15) reported
@FreedomMobile stay away from likewize insurance that freedom offers poor customer service and not solving phone issue.
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Wiz 🇧🇼🦈
(@RobustRuben) reported
@FreedomMobile Fix your connection issues, i cant even make one call ffs
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Fabricio
(@Fabricio__cl) reported
@freedomsupport hello, I'm a newcomer here, and I got today my new Canadian number with freedom mobile. Do you have any app to check my data? I'm using an Android cellphone. Please help me!
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Julia MacMonkey
(@MommeMonkey) reported
@freedomsupport are their issues with topping up pay your way accounts right now??
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Ian
(@Ian29206698Ian) reported
@freedomsupport I try that I called and the manager was rude and not willing to help me out I'm beyond pissed at what you're company did
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⎛⎝JayeCat⎠⎞⚧❄️
(@JayeTweet) reported
@freedomsupport ok but the issue was lack of coverage outside the city. people shouldn't HAVE to use their roaming data just because they live in rural or suburban parts of the province/state
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Francesco Pisani
(@tlhingan_) reported
@freedomsupport The latest Samsung system update for the S10 is causing issues with Gear VR. It wants to uninstall it, but it can't. Samsung says it's not them. Is it you?
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cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile is the worst Canadian phone company. I came back to Canada with charges of $1250 for additional services I didn't ask for. when I called to discuss the issue, all their employees had little to no answers, and their best offer was a $500 credit...
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🇨🇦 Beyond Done 🇺🇲 G E T T R @ G3Mike
(@AmKertesz) reported
@FreedomMobile Stick that 5G crap back up you bum
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H.C.Sprung 🇨🇦
(@XxCarsten72xX) reported
from
St. Catharines, Ontario
@freedomsupport How many hours are you down for "scheduled maintenance"? I'm trying to to p up my account and can't access anything? Should this not be done in the middle of the night when there is less traffic? Running past 7am is really poor planning and an inconvenience.
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Confidence Onyema
(@confionyema_) reported
@freedomsupport First place I went to get info, tried login in my account but said sever down! Thanks for the update👌🏾
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Jeffrey Ducharme
(@JeffreyDucharm1) reported
@freedomsupport I can't sign into my account your website is down. When will this be fixed?
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Christopher Zac
(@topherzac) reported
Hey @FreedomMobile my sister was offered a discount after her service agreement was done. We bought our phones on the same day, same phone, same plan. Where is my deal? Just want to know why I don’t qualify for the same.