Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa Terech
(@LTerech) reported
@freedomsupport Done and done. I foolishly answered a few, but never expected this, well, onslaught. Thanks for the advice!
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Bska
(@BenAdams519) reported
@freedomsupport no service in southern Ontario
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Xris
(@chrifraser) reported
from
Edmonton, Alberta
@freedomsupport does freedom mobile unlock Bell Phones? It's Samsung Galaxy 9. And can I then use it on ur network. Current customer here.
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ashley okrucky
(@ashleyokrucky) reported
@freedomsupport my texts aren't sending even though I have full service. Why?
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kaladaadsan 🇵🇸
(@ikioly) reported
i really have to leave @freedommobile, ANYTIME i call them and they dont want to address my issue, they hang up on me. LOL. the low rates are not worth the disrespect and long wait times wallahi.
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Trust the Process 🚀
(@Swagger4587) reported
@MilicaPink @freedomsupport I think there’s an outage
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Adrian Patience - Contrarian
(@4axioms) reported
@fonebone45 @FreedomMobile The customer service is abysmal—I left and went to Bell; $10 more but the service is much better.
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naxmi ⁶𓅓
(@naxmivv) reported
@FreedomMobile Thats IT. Im officially done with freedom mobile. Im moving my support to at&t, who actually gives us service, and I will contribute to their business. I gave you warning after warning but it seems like you just keep taking my internet. Learn how to provide.
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🇨🇦Marena🇨🇦
(@Renegade604) reported
@supertylerc @FreedomMobile Yup, their service has definitely gone downhill in the lsst couple of years
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Darryl Harris 🇨🇦🇬🇧
(@DarrylHarris100) reported
@freedomsupport I can't forward a text and If I try to attach the screenshot to a text to that number it won't accept it. If only I was in communication with freedom support...
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😮💨
(@erry1getshwifty) reported
@FreedomMobile Ya’ll suck. ur service sucks. ur data sucks. and i still dont have 5G
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بلال
(@iBilalButt) reported
@freedomsupport I’m unable to cal freedom support number the call keeps dropping after initial greeting 1877 946 3184 what’s going on?
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Adrian Patience - Contrarian
(@4axioms) reported
@fonebone45 @FreedomMobile They have non-contract pay as you go flat rate per month...it's pretty much like Freedom, but with a much better network. Also, no fee to cancel. The difference is that if you go over your allotted data for the month, they just charge you($0.30 per MB)—no unusable throttling.
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KuljeetKaila
(@KuljeetKaila) reported
Anyone else having cell issues? Can’t dial out? @FreedomMobile
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😮💨
(@erry1getshwifty) reported
from
Mississauga, Ontario
@freedomsupport @UNO_0801 um how about everytime i step foot out of mississauga i lose service. EVERY TIME. Youve made my life a bit more complicated, cant wait for the contract to be over
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Winter. Mitákuye Oyás’iŋ
(@WinterBourneTO) reported
@freedomsupport Ahhhh ok.. and during that 24th term, I cannot change my plan, is that right? Like for example is the cost of data goes down (haha!), I would not be able to take advantage of that until my 24 month term is over. Is that correct?
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SKROU
(@TheBandSKROU) reported
@QuantumXERO @freedomsupport Same issue. No txt no calls. MADDENÑFL21 hack
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Satya
(@hirpara3) reported
@FreedomMobile In Ponoka, AB it's always roaming. Please fix the issues.
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Kamal Dhillon
(@kamaldhillon01) reported
@FreedomMobile , no response from you regarding my very poor service from you as my service provider. Poor customer service.
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Yani Yako
(@yako_yani) reported
@FreedomMobile You mean 🔵signal / NO signal 🟠
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sully
(@raheemportis) reported
FAM FIX YOUR SERVICE EVERYBODYS GETTING PURGED OUT HERE @FreedomMobile
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ADVOCATING FOR PEOPLE WITH DISABILITIES IN ONTARIO
(@angleonfire63) reported
@FreedomMobile Reception is terrible at Freedom
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Sayed balkhi
(@Sayedbalkhi1) reported
@freedomsupport is fredome mobile down?
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Katy
(@Katy47932435) reported
@QuantumXERO @freedomsupport Same issue
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Kamal Dhillon
(@kamaldhillon01) reported
@freedomsupport I was on the phone messaging back and forth for over 6 hrs with NO resolution. What do you expect
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🌿Graeme🌿
(@fonebone45) reported
@4axioms @FreedomMobile I'll never use Bell again. Their customer service for business plans was the worst I've ever experienced, not to mention the hidden fees to connect/disconnect the service. They also just flat out lie about what plans include.
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Lolly Swath (Celine Didion)
(@LollyTron1973) reported
@FreedomMobile I love how this is completely consistent with the tendency for that person I know who has this phone plan to become intermittently inaudible during a call. Also, wow, Will Arnett is playing an even bigger ******* than BoJack now....
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/eric bayne
(@aericbee) reported
@freedomsupport i need help with a hardware upgrade
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ProcessedFoodKills
(@InAStrangeLand) reported
Hey @FreedomMobile - my data speeds have been horrible since August 5th, the start of my new ING cycle. I've tried restarting my phone. Nothing changes. Any help?
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Joseph Hartfeil
(@JoJoCucaracha) reported
@FreedomMobile This is in poor taste. Not sure what sending unvaccinated kids back to unsafe schools has to do with freedom.