Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 9, 7:40 PM EDT	0	0
Apr 9, 8:00 PM EDT	0	0
Apr 9, 8:20 PM EDT	0	0
Apr 9, 8:40 PM EDT	0	0
Apr 9, 9:00 PM EDT	0	0
Apr 9, 9:20 PM EDT	0	0
Apr 9, 9:40 PM EDT	0	0
Apr 9, 10:00 PM EDT	0	0
Apr 9, 10:20 PM EDT	0	0
Apr 9, 10:40 PM EDT	0	0
Apr 9, 11:00 PM EDT	0	0
Apr 9, 11:20 PM EDT	0	0
Apr 9, 11:40 PM EDT	0	0
Apr 10, 12:00 AM EDT	0	0
Apr 10, 12:20 AM EDT	0	0
Apr 10, 12:40 AM EDT	0	0
Apr 10, 1:00 AM EDT	0	0
Apr 10, 1:20 AM EDT	0	0
Apr 10, 1:40 AM EDT	0	0
Apr 10, 2:00 AM EDT	0	0
Apr 10, 2:20 AM EDT	0	0
Apr 10, 2:40 AM EDT	0	0
Apr 10, 3:00 AM EDT	0	0
Apr 10, 3:20 AM EDT	0	0
Apr 10, 3:40 AM EDT	0	0
Apr 10, 4:00 AM EDT	0	0
Apr 10, 4:20 AM EDT	0	0
Apr 10, 4:40 AM EDT	0	0
Apr 10, 5:00 AM EDT	0	0
Apr 10, 5:20 AM EDT	0	0
Apr 10, 5:40 AM EDT	0	0
Apr 10, 6:00 AM EDT	0	0
Apr 10, 6:20 AM EDT	0	0
Apr 10, 6:40 AM EDT	0	0
Apr 10, 7:00 AM EDT	0	0
Apr 10, 7:20 AM EDT	0	0
Apr 10, 7:40 AM EDT	0	0
Apr 10, 8:00 AM EDT	0	0
Apr 10, 8:20 AM EDT	0	0
Apr 10, 8:40 AM EDT	0	0
Apr 10, 9:00 AM EDT	0	0
Apr 10, 9:20 AM EDT	0	0
Apr 10, 9:40 AM EDT	0	0
Apr 10, 10:00 AM EDT	0	0
Apr 10, 10:20 AM EDT	0	0
Apr 10, 10:40 AM EDT	0	0
Apr 10, 11:00 AM EDT	0	0
Apr 10, 11:20 AM EDT	0	0
Apr 10, 11:40 AM EDT	0	0
Apr 10, 12:00 PM EDT	0	0
Apr 10, 12:20 PM EDT	0	0
Apr 10, 12:40 PM EDT	0	0
Apr 10, 1:00 PM EDT	0	0
Apr 10, 1:20 PM EDT	0	0
Apr 10, 1:40 PM EDT	0	0
Apr 10, 2:00 PM EDT	0	0
Apr 10, 2:20 PM EDT	0	0
Apr 10, 2:40 PM EDT	0	0
Apr 10, 3:00 PM EDT	0	0
Apr 10, 3:20 PM EDT	0	0
Apr 10, 3:40 PM EDT	0	0
Apr 10, 4:00 PM EDT	0	0
Apr 10, 4:20 PM EDT	0	0
Apr 10, 4:40 PM EDT	0	0
Apr 10, 5:00 PM EDT	0	0
Apr 10, 5:20 PM EDT	0	0
Apr 10, 5:40 PM EDT	0	0
Apr 10, 6:00 PM EDT	0	0
Apr 10, 6:20 PM EDT	0	0
Apr 10, 6:40 PM EDT	0	0
Apr 10, 7:00 PM EDT	0	0
Apr 10, 7:20 PM EDT	0	0
Apr 10, 7:40 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (55%)
Phone (33%)
Total Blackout (5%)
Wi-fi (5%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Mississauga, Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Kingston	Phone	1 day ago
Vancouver	Internet	2 days ago
Mississauga	Phone	2 days ago
Vancouver	Wi-fi	2 days ago
Toronto	Phone	3 days ago
Edmonton	Internet	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Wisdom (@ASAP_N0_Rocky) reported 3 minutes ago
@FreedomMobile is the worst mobile company in Canada hands down
Neeraj Bagai (@neeraj_bagai) reported 4 minutes ago
@FreedomMobile Unable to get thru your customer service, can you please help
Catchy name (@Catchyname5) reported 5 minutes ago
@FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers
Chris (@Silverxx27) reported 8 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
Silvia C. (@SilviaCai) reported 11 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Tristan Carpio (@TrisCarpio) reported 11 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
layla (@MAKHKHKHKHZOUMI) reported 11 minutes ago
@FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.
David Barnwell (@lifeOfBarney) reported 14 minutes ago
Friggin dealing with @FreedomMobile is driving me insane. Dealing with the same technical issue for months now with no meaningful assistance, and technical staff are locked behind call centre+triage+1st level support. UUUUUHHHHNNNNNNN
RJM123 (@R0J0MI123) reported 20 minutes ago from Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
norvan man (@luptyd) reported 21 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
norvan man (@luptyd) reported 24 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
layla (@MAKHKHKHKHZOUMI) reported 24 minutes ago
@FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡
Wil Boucher (@BoucherWil98675) reported 31 minutes ago
@FreedomMobile is service down for Vancouver internet?
manish midha (@midha_manish) reported 34 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Farhan Z (@Far4Truth) reported 37 minutes ago
@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
Saint Chirp (@SaintChirp) reported 37 minutes ago
@FreedomMobile used to be good. I've been with them for 10+ years. Now, terrible customer service and lack of empathy.
Arise (@Ariseskater) reported 39 minutes ago
@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
Allen (@RealAllenTV) reported 43 minutes ago
@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
Stephanie the alchemist (@Stephdalchemist) reported 44 minutes ago
Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?
Stephanie the alchemist (@Stephdalchemist) reported 47 minutes ago
@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
Tristan Carpio (@TrisCarpio) reported 48 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Testezlaf (@testezlaf) reported 51 minutes ago
@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
liyahcove🦋 (@Aliyah71957449) reported 56 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
Caitlin (@caitlinnspencer) reported 57 minutes ago
@FreedomMobile hi- ever since I switched to freedom a month ago I can't receive or send group texts. Your support is telling me freedom will not work with text groups of 10 people or more. Is this true??
Peg City 🇨🇦 (@wpgAce) reported 58 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
Luksimi Sivaneswaralingam (@luksimimusic) reported 58 minutes ago
@FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)
Dorseys Cloaca (@Dorseyscloaca) reported 59 minutes ago
@FreedomMobile I thought customer service was available until 1am ET?
manish midha (@midha_manish) reported 60 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Juliette (@Juliettemvp) reported 60 minutes ago
@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
norvan man (@luptyd) reported 1 hour ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.