Freedom Mobile

Freedom Mobile Outage

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile problems in the last 24 hours

The following chart shows the number of reports that we have received about Freedom Mobile by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Freedom Mobile Outage Chart 05/26/2022 20:00

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Most Reported Problems:

  • Phone 58.59% Phone
  • Internet 25.63% Internet
  • Total Blackout 9.86% Total Blackout
  • Wi-fi 4.51% Wi-fi
  • E-mail 1.13% E-mail
  • TV .28% TV

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Kingston, Calgary, Ottawa, Hamilton, Toronto, Barrie, Brantford, Richmond, Vancouver, Edmonton, Brampton, Winnipeg, Peterborough, St. Catharines and Orléans.

CanadaKingston Phone
CanadaCalgary Internet
CanadaOttawa Phone
CanadaHamilton Phone
CanadaToronto Internet
CanadaOttawa Phone

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • MAAWLAW Mark Warner (@MAAWLAW) reported

    “Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition

  • janetcordahi Janet Cordahi (@janetcordahi) reported

    Hey @FreedomMobile, your app and website are down! Gotta pay my bills!

  • h91678 Futuristic (@h91678) reported

    @FreedomMobile 3 days after storm still no internet most of ottawa ! This company is GARBAGE ! This was the biggest mistake i made that i chose you #freedommobile

  • mystikrave 🌟 MystikRave 🌟 (@mystikrave) reported

    @freedomsupport My husband and I have tried that several time. Doesn't work on roaming either, at best we have had 1-2 bars at best and calls and texts still not going through. Just looking for information on what is happening mostly to hopefully get some sort of eta on service restoration.

  • Bridgesburn_ Sensa (@Bridgesburn_) reported

    @_akuacoco @FreedomMobile This was me yesterday! They don’t compensate for **** they caused! I asked them how much I have left to pay and she’s asking me why do I want to know😕 are you dumb cus I’m switching!

  • _akuacoco ᴺᵃᵗᵃˡⁱᵉ 🤍⁺ (@_akuacoco) reported

    I don’t even know why I have my phones services with these ppl @FreedomMobile . Their customer service is dead, their agents are so rude and are NOT knowledgeable about the business. I need to switch

  • Mizhakwad14 😱😱😱😱😱😱😱😱 (@Mizhakwad14) reported

    @mystrangekids @freedomsupport Well at least you have data and cell service. I can’t even make a phone call

  • junhu604_jun Jun (@junhu604_jun) reported

    @freedomsupport The service in Ottawa is down, how can I make any phone calls?

  • JuliaNichols_ ♡ Julia (@JuliaNichols_) reported

    @freedomsupport Cool. I don’t want to be charged for 3 days of zero service though…

  • JuliaNichols_ ♡ Julia (@JuliaNichols_) reported

    @freedomsupport Is there any timeline of when this is going to be fixed? Also are we going to be charged for the 3 days that your service was out?

  • mike_pequegnat michael pequegnat (@mike_pequegnat) reported

    I'm so over @FreedomMobile, the money I pay a month for my phone bill is not worth this garbage *** data. There was one storm and the data goes to garbage. I bet kudo,Roger's or bells data still works perfectly fine. I don't understand why their data is horrible.

  • NickResonance Nick Resonance (@NickResonance) reported

    @freedomsupport Is there currently an ETA for service restoration?

  • LCoates95 Louise Coates (@LCoates95) reported

    @FreedomMobile how can I cancel my phone plan? Been on hold for nearly 30 minutes?

  • JuliaNichols_ ♡ Julia (@JuliaNichols_) reported

    @freedomsupport Okay cool please fix it soon because this is terrible thank you

  • Geoff_Leo Geoff fully vaxxed Leonard-Wiseman🏡🏳️‍🌈🇨🇦 (@Geoff_Leo) reported

    @freedomsupport Making someone pay for extra data when YOUR towers are down and they HAVE to use the nationwide option? I’m in a freedom zone, but there’s no signal because your tower has now power. So why should I be paying the extra for the lack of service in your zone?

  • Geoff_Leo Geoff fully vaxxed Leonard-Wiseman🏡🏳️‍🌈🇨🇦 (@Geoff_Leo) reported

    @FreedomMobile since the #OttawaOutage hit it’s almost impossible to get service in my area. How about extending your nation wide data temporarily so people can use more than 500mb.

  • TweetLatestNews Tweet Latest News (@TweetLatestNews) reported

    @FreedomMobile You really internet is slow. I can barely surf.

  • crazyxtina #TheWorldIsWatching (@crazyxtina) reported

    @FreedomMobile ONCE AGAIN I’M PAYING IN ADVANCE FOR A SERVICE THAT IS UNRELIABLE. #FIXIT #FIXITNOW !!! I’m so over this. I’ll have 3 lines and can’t even call you directly BECAUSE I HAVE NO SERVICE.

  • girlwellread Girl Well Read (@girlwellread) reported

    @FreedomMobile my service is out for the second day in a row. How is this acceptable in 2022? It’s not 1983…

  • erin4themasses Erin (@erin4themasses) reported

    @FreedomMobile your cell service is atrocious. Second day without service. It’s 2022…not 1983.

  • jonahhundert Jonah Hundert (@jonahhundert) reported

    She can't even get proper service on the phone, let alone try and confront this vicious transphobia from @freedommobile without deadnaming herself. She can't even use her legal name on the phone!! 3/

  • Romancemoviefan Romance Movie Fanatic (@Romancemoviefan) reported

    @freedomsupport Still can't phone, text or use data after that massive storm in Whitby. Any update on service issues?

  • BawlerShotcall1 Bawler Shotcaller (@BawlerShotcall1) reported

    @freedomsupport Hi @freedomsupport, your tower is down because of the storm here so I'm forced to use nationwide service. Is there anyway I can get more nationwide data for free given that I'm unable to use the appropriate service for my data? I'm almost out of data.

  • lexography_yeg Alex Liew (@lexography_yeg) reported

    @FreedomMobile customer service and technical support matters. unfortunately Freedom could not deliver so you’ve lost a customer to Bell @Bell_Support who was able to solve my Apple Watch issues without a problem.

  • Arshdeepkohli Arshdeep singh (@Arshdeepkohli) reported

    @FreedomMobile Today, the network quality dropped substantially in NorthYork,ON (Don mills and Finch area). Please get it fixed ASAP

  • crazyxtina #TheWorldIsWatching (@crazyxtina) reported

    What’s the issue with your service @FreedomMobile? The power may be out in certain areas but I’m having SERIOUS issues connecting but you have no problem calling me when my payment is a day late. #FIXIT

  • godwin8 godwin lee (@godwin8) reported

    @freedomsupport service is very poor in the Thornhill area.. is there an estimate on when it’s going to be restored?

  • char_flory Charlene Flory (@char_flory) reported

    Anyone else in Durham having service issues with #FreedomMobile

  • me_skhanal sagar (@me_skhanal) reported

    @freedomsupport I totally understand that Freedom wants to make sure the account to be authorized but how can a customer trust an agent who will have the PIN visible? Can’t it be encrypted? Trust should be on both sides.

  • me_skhanal sagar (@me_skhanal) reported

    @freedomsupport I totally understand that Freedom wants to make sure the account to be authorized but how can a customer trust an agent who will have the PIN visible? Can’t it be encrypted? Trust should be on both ends!