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Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • 57% Internet (57%)
  • 31% Phone (31%)
  • 6% Total Blackout (6%)
  • 5% Wi-fi (5%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, and Langley.

CityProblem TypeReport Time
Kitchener Wi-fi 7 days ago
Toronto Internet 8 days ago
Duncan Total Blackout 9 days ago
Burnaby Total Blackout 9 days ago
Surrey Internet 11 days ago
Surrey Wi-fi 11 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport I have had the worst service from your online agents. I will never recommend you to anyone

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport Total lie. Poor service. Then you respond: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport Customers be aware. Very poor reception. I'm disabled. Never had good service. This is @Freedommobiles response: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport I was on the phone messaging back and forth for over 6 hrs with NO resolution. What do you expect

  • KoKoKoKwe
    Diane Owen (@KoKoKoKwe) reported

    @FreedomMobile Given the danger posed to children re: the pandemic and idiot prohibitions against masks...your ad is quite distasteful.

  • princessclerkTO
    Bratty Becky (@princessclerkTO) reported

    I’m not sure if a @freedomsupport tower is down or my phone is trash but I tried to upload a gif at 9 am and it was still not loaded when I went on break at 1pm 🙃

  • SteveScho54
    oh bla dee (@SteveScho54) reported

    @freedomsupport is there a service outage in Coquitlam BC?

  • michaelsecom
    David Michaels (@michaelsecom) reported

    @freedomsupport Been there and done that. It doesn't work when I click on the tablets. I get blocked by the upgrade question and then it says that I am not eligible when I select upgrade.

  • jameser78
    James Robb (@jameser78) reported

    A booth worker ID never seen before at a @FreedomMobile mall kiosk poked around my phone without permission a few weeks ago, and now my email is getting spammed by this unknown to me @ozy news group multiple emails a day. Not happy with this practice.

  • LorenzoVanMatt4
    David Wooderson (@LorenzoVanMatt4) reported

    @freedomsupport Hey so here is my issue I have to restart my phone everytime I leave my house to get data even though wi fi is turned off and data us turned on. Csn you explain why in the city if Hamilton I need to do this and why exactly am I paying a bill 4 a crap service,?

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport Your service is extremely poor and frustrating. I have never had proper reception, you keep taking $$ out of my account but you do not resolve the issue. Now you're asking me to pay $600 to find another service provider. I am a disabled person and cannot even call my Dr.

  • DiesUnus
    DiesUnus (@DiesUnus) reported

    @FreedomMobile @freedomsupport Why is it that you have phones for new customers but the same phones are "Not in stock". I have been a customer for 5 years and this is how I am being treated #canada #samsung #cellphone

  • ashleyokrucky
    ashley okrucky (@ashleyokrucky) reported

    @freedomsupport my texts aren't sending even though I have full service. Why?

  • ikioly
    kaladaadsan 🇵🇸 (@ikioly) reported

    i really have to leave @freedommobile, ANYTIME i call them and they dont want to address my issue, they hang up on me. LOL. the low rates are not worth the disrespect and long wait times wallahi.

  • iBilalButt
    بلال (@iBilalButt) reported

    @freedomsupport I’m unable to cal freedom support number the call keeps dropping after initial greeting 1877 946 3184 what’s going on?

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @FreedomMobile , no response from you regarding my very poor service from you as my service provider. Poor customer service.

  • Renoversity
    Duane Grady (@Renoversity) reported

    Dear @INTERAC, I wonder if you can help my "friends" here at @FreedomMobile , they seem to be having trouble with their interac on line. So they grossly overcharge people who must come into their stores to pay with interac. $2.00 per interac transaction? Please help them. #Telus?

  • RemixKoetsu
    RemixV4 (@RemixKoetsu) reported

    @freedomsupport Any service issues in Vaughan, Ontario? My phones suddenly been dropping calls and giving me constant "cant reach website" errors for the past 1-2 weeks.

  • UNO_0801
    UNO (@UNO_0801) reported

    @FreedomMobile theres is no more freedom outside edmonton. i mean no signal

  • m_zubair1991
    Muhammad Zubair (@m_zubair1991) reported

    @FreedomMobile is there service outage in Ottawa? Cant seems to have network service since this morning! Currently located in Ottawa!

  • BenAdams519
    Bska (@BenAdams519) reported

    @freedomsupport no service in southern Ontario

  • HealingVisionz
    Geordie GreenHeart - A David looking for a Goliath (@HealingVisionz) reported

    @FreedomMobile When will you have service for potential customers in the Cowichan Valley? #cowichanvalley #duncanbc #lakecowichan

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @freedomsupport with over 5 hrs of back and forth, still my phone issue isn't resolved. Agents said 5 days. Another agent said $600. To cancel this poor service. Customers choose wisely.

  • kamaldhillon01
    Kamal Dhillon (@kamaldhillon01) reported

    @FreedomMobile you have very poor service and reception. You have treated a disabled customer with no regard. Your tesponse: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).

  • michaelsecom
    David Michaels (@michaelsecom) reported

    The Freedom Mobile phones page sucks for existing customers @FreedomMobile How am I supposed to see the specs on your tablets?

  • angleonfire63
    ADVOCATING FOR PEOPLE WITH DISABILITIES IN ONTARIO (@angleonfire63) reported

    @FreedomMobile Reception is terrible at Freedom

  • _BrianMahoney
    Brian Mahoney (@_BrianMahoney) reported

    @FreedomMobile The worst day of the year for me was when the kids went back to school. Freedom? Freedom was being able to play in the park with them, go to the beach. Now they go back to Covid instead of being safe at home. Not a great ad, folks.

  • Sixities
    Six (@Sixities) reported

    @freedomsupport so who do I have to talk to, to get my old plan back that was grandfathered in and I was told would never change

  • Renoversity
    Duane Grady (@Renoversity) reported

    Dear @FreedomMobile you complete ******* idiots. I am late for my payment + I don't really give a **** because, you people apparently don't know how interac works. So I have to go 2 a Freedom store and pay an extra $2 ******* DOLLARS because you stopped with interac online #Koodo

  • UNO_0801
    UNO (@UNO_0801) reported

    @freedomsupport you charge your customers in same line with giant service providers like bell, rogers, telus. come on. you know what i mean.