Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
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Full Outage MapProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone
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Internet
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Total Blackout
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E-mail
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Wi-fi
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TV
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Thorold, Stoney Creek, Edmonton, Waterloo, Abbotsford, Downsview, Guelph, Surrey, Kingston, Ottawa, Port Moody, Hamilton, Calgary and Innisfil.
 Toronto |
Phone | |
| Toronto |
Phone | |
| Thorold |
Total Blackout | |
| Stoney Creek |
Internet | |
| Edmonton |
Phone | |
| Waterloo |
Phone |
Full Outage MapCommunity Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:-
Layne Douglas
(@baseball_layne) reported
Hi @freedomsupport Any texting issues in Calgary? Trying to text but won't go through - phone number formatted incorrectly? It's same number as forever
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile Some people just don’t get it @FreedomMobile network anywhere as it doesnt exist.
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Wren
(@gyehkou) reported
@shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now
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N
(@YUNGB_MIA) reported
I fuvking hate @freedomsupport the only phone company who disconnects my **** over 7 dollars
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Kiefer Abram
(@kikithekrakra99) reported
@RogersHelps in Surrey, BC .... 72th Ave and 144th street has never been impoved for cell service including #freedommobile and other cell service providers....
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Wren
(@gyehkou) reported
@BakerMinaj @shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now
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Nikon_Dev ❁
(@NikonDSquad) reported
@FreedomMobile Kid: MOM HELP ME I AM GETTING KIDNAPPED
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Alex H Singh
(@USATAlexHSingh) reported
from Toronto, Ontario
@freedomsupport Anyone else still waiting for their Pre order for IPhone Pro Max 13? I am and I did my preorder on Sept 17 2021 and no one from Freedom knows anything. No one can help. So much for Freedom. Maybe it's a code for leaving your company
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Alex H Singh
(@USATAlexHSingh) reported
from Toronto, Ontario
@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....
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Jeremy Wiggett
(@JCWiggett) reported
.@FreedomMobile I’ve been charged $100 roaming and my phone disabled because I was close the US border - but not actually in the US. Your agent just wants to argue with me and won’t escalate. Please help.
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The Broad Majestic Shannon
(@shanathalas) reported
@FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now.
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Saajal Lohani
(@Saajal_Lion17) reported
@freedomsupport ported my network to Freedom on 24th Oct 21 in North york. The sales rep said he hs activated the new freedom sim. Its been more than 30 hours, unable to make calls or recieve calls. Network shows only 2 bars. However data works fine. Pls advise @FreedomMobile
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile Signing 2 year contract with @FreedomMobile and realizing that their network doesnt work anywhere!!!
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Van Thieu
(@VanGThieu) reported
@freedomsupport @FreedomMobile can we use existing Freedom Mobile sim card on a 5G phone on your network, or do we need a new 5G compatible one?
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Randal Backström
(@charlynovember) reported
@FreedomMobile has the absolute worst customer service I've ever experienced - almost as bad as their cell service. Never again.
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ka_peyakot_mahihkan
(@mahihkan63) reported
@FreedomMobile Sick & tired of the extremely bad service ! Don't expect me to pay for 15% out of 100% of service when my bill is due at the end of this month ! I will be calling to complain directly !!! 😤😠😡🤬
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@moe_mnf @FreedomMobile If your own home doesn't allow signal inside, this will never reflect the entirety of the coverage areas. Turn on Wi-Fi calling.
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Kahleel B.
(@_XAmount) reported
@FreedomMobile your guys service is garbage
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Hamza Hayat Qaisrani
(@_hamzahayat) reported
@FreedomMobile I think you really need to rethink your customer support training. I'll be cancelling my account after speaking with a "manager" about a technical issue and seeing how rude and condescending he was. Manager Name: Ali C69099460
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile "Mom, dad, we've got a big problem with the water heater. Get home. Now. It's bloating."
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George Georgik
(@BGeorgik) reported
@FreedomMobile Hey Freedom Mobile, your Back Office reversed your decision to change my phone plan a month later without notifying me!!! Either fulfill your promises or take back your phone and cancel all my services, because I feel scammed here.
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Mariana Ostache
(@MarianaOstache) reported
from Kitchener, Ontario
Anytime we call your CSR we get stupid delays! Still on hold! Lost an afternoon already @FreedomMobile
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oh la perry
(@lillemyg) reported
@FreedomMobile Is it just me or the network has been Down since 1815 yesterday?
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BuckT
(@Oude_R) reported
@FreedomMobile Your service
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M. Jackson
(@DevServWorker) reported
@FreedomMobile We bought the $100 plan with freedom mobile for our child. Do not get it for your kids. It cannot recieve or make calls or texts indoors. Anyone else with this issue? Freedom mobile doesn't care after you get it either.
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givencle danglee
(@LilDickBigBallz) reported
@FreedomMobile Freedom service even slightly outside of the lower mainland
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Baker
(@BakerMinaj) reported
@shanathalas @FreedomMobile Well done Freedom, you just brought back the worst day of some people's lives. It's not funny or edgy, its just cruel and callous. That's a well-know trigger, and the smart thing would be to take this down now.
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Sarahh
(@sarahhlxx) reported
@freedomsupport is there any network problems? My network switched to roaming but I haven't left my house.
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Vignesh
(@enterkvk1) reported
Hi @FreedomMobile, I am travelling to India due to a family emergency. Will I get incoming text messages by default or I need to activate some package. I do not need to call or use my mobile data from India. I just need incoming text messages.
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Natalia Gomez
(@lagatagoloza) reported
I just had one of he worst customer service experience at the @FreedomMobile in Marlborough Mall here in Calgary. There’s nothing like trying to pay a bill and the two employees not wanting to help AT ALL!! 😡😡
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