Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (47%)
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Phone (37%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, North York, Surrey, Vancouver, Coquitlam, Victoria, Peterborough, Hearst, Milton, Mississauga, New Westminster, Edmonton, Scarborough and Red Deer.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Phone | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| North York |
Phone | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Tashi
(@Tashi44162282) reported
@FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home. RIP and solve the issues.
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Spuk 🇷🇺/🇺🇦
(@ShiNoTenshiTwo) reported
@icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them
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Siddharth Patel
(@Siddhar83784405) reported
@freedomsupport Freedom Mobile internet is down
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Mona
(@ClownsAreEvil) reported
@FreedomMobile Kindly provide a contact number where I can express my displeasure at the treatment received at one of your stores today. Elderly women should NEVER be humiliated or yelled at for any reason. We need to talk.
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MO JO
(@MoneyMakerMo1) reported
@freedomsupport Lol come back to work...mobile internet down
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Prabin Acharya
(@PrabinAcharya24) reported
@freedomsupport Your service is crap. Your agent duped me. I complained and after that never heard from you people. You don't care about your customers. You will not survive this way. Can you please consider my complaint?
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Digital Dolphin
(@digitaldolphin) reported
@IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!
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🌷
(@qtxa1987) reported
@freedomsupport Hi i have no service all day - no data and cannot call?
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SiegeTank
(@SiegeTank11563) reported
@freedomsupport Cell phone data down? not working for my whole family all of a sudden
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Holls 🤸♀️
(@Hollysaysrawrr) reported
@freedomsupport Just in time when mobile internet goes down. 😐
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juliapak - proud Canadian🇨🇦🍁
(@julzpak) reported
@freedomsupport ya my internet is down... i guess i'll have to wait. #rogersoutage its like rogers lol
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Boss (2WayWiggs)
(@BigBoss52112110) reported
@freedomsupport Mobile Internet is not working.
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Behroze666
(@behroze666) reported
I was doing uber and now I can’t do it. My whole night is wasted. @FreedomMobile definitely need a compensation for that. Didn’t expect this from you. I was a proud freedom mobile customer since 3 and a half years.
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Dr.Naveen Parmar
(@Naveenprmr) reported
@freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.
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Breaking-News.ca
(@Breaking_NewsCA) reported
@freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.
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Ira Kates
(@IraKates) reported
@freedomsupport ...ok. but you are wasting money. You are serving me an ad for a Pixel 6a when I am reading it on a pixel 6 xl. I am not the customer, hence me saying you are wasting ad budget.
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HSpizzle ✨
(@holly_spence95) reported
@freedomsupport Hi there! I’ve got an issue and I’m unsure how to solve this. I receive around 10-30 phone calls from scammers a day. I’ve silenced unknown contacts but they will leave a voicemail with me with no one speaking then I also get a text on top of that. Plz help me
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Jowita Bydlowska
(@happynotsad1) reported
@freedomsupport No, I have six hours worth of screenshots of your incompetent agents unable to help me which I will send you no problem, but I would like to enjoy my vacation. I've already wasted more than half my day doing this. And still no service.
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LouiStaR
(@louiswolfx) reported
@freedomsupport Freedom mobile is down.
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Evan Kalnitsky
(@EvanKalnitsky) reported
from
Oshawa, Ontario
@freedomsupport What is Freedom Mobile doing for its customers to make up for the recent catastrophic service disruption?
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Agara Music
(@agaramusic) reported
@FreedomMobile why is our data service so terrible lately? The Rogers fiasco?
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Dave
(@Dave75135374) reported
@FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.
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RobeonMew
(@RobeonMew) reported
@FreedomMobile internet is down Eglinton area call service up
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Sherry
(@Sherry14122770) reported
@FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?
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Xavier Pierre
(@_xavierpierre) reported
@freedomsupport your website log in doesn't work it hasn't worked for 2 days.... i cant check my bill or pay my bill
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said akuda
(@said_ibro) reported
@freedomsupport Why your internet is not working
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Tashi
(@Tashi44162282) reported
@freedomsupport @FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home.
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Dr.Naveen Parmar
(@Naveenprmr) reported
from
Clarington, Ontario
@FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.
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Anthony Lacavera
(@AnthonyLacavera) reported
@rsoltyk @FreedomMobile At the time, the group of private equity investors forced the sale of WIND to Shaw, over my objections. I never would have sold it and would have continued building.
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Sidhak Goraya
(@sidhak_goraya) reported
@freedomsupport Mobile internet is not working