Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (32%)
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Total Blackout (5%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Vancouver, Calgary, Pointe-Claire, Toronto, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, Langley, Spruce Grove, Burnaby and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Phone | |
| Surrey |
Wi-fi | |
| Calgary |
Internet | |
| Pointe-Claire |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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anna abramian
(@c0b8fb91d6f1460) reported
@JPSaucier21 @FreedomMobile Freedom mobile is far from freedom. On my way to Guelph from Warden & 401 when I realised that by Campbellville my Waze was out. No internet connection on my "5G service". Shouldn't #CRTC be looking into this?
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𝓢𝓾𝓰𝓪 𝓛𝓲𝓹𝓼 💋
(@EmpressShanras) reported
@FreedomMobile you know how many other companies are out there? I will cancel an ENTIRE plan of you'll do not stick to you'll word of the 30.00 fee waiver...try me
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Shawn
(@Supershawn83) reported
@FreedomMobile what’s going on with the outage? I’ve had no data for day and a half now !
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#Biafran
(@egodi_) reported
@FreedomMobile agents have redefined the true meaning of unprofessionalism this morning. I didn't think getting a service tech would be as hard as rocket science.
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Morgan
(@mopatkellz) reported
Anyone else’s @FreedomMobile @freedomsupport service not working?
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Ashish Goel
(@ash_goel) reported
@FreedomMobile why mislead customers? You overcharge customers on top of connection fee even when the discounted rates should apply. I paid a large bill the first month. Moreover, ur customer care is rotten. In this lockdown, they ask me to go to the store & register a complain🤮
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KVirjee
(@kvirjee) reported
"Bubkus" - @FreedomMobile says, you have to buy a Samsung Galaxy A8.4 from us for 4GB data / month. #iPad not available. Not able to speak with anyone other than Customer service staff (which were great) to plead my case.
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Feisal Merali
(@feisal_merali) reported
@freedomsupport I can’t seem to load anything on data at all. Is there an outage right now?
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HumanRights
(@Himansh73858306) reported
@freedomsupport Expedited ticket past its SLA of 3-5 days. 10 days no result from the team. Ticket - FSR00321702. No refund was given either as its prepaid but cant use the service.
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HumanRights
(@Himansh73858306) reported
@FreedomMobile As suggested, I went to the store they said the Buyers remorse is not for prepaid. Replaced the sim and the issue (FSR00321702) still exists and the team has still not reached out to me let alone fixing the issue. Please fix or refund as I still cant use your service
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Lexus richie
(@LexusRichie) reported
@Dana9Sweet9 @FreedomMobile Unfortunatly because freedom mobile is cheap you get crappy service
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Randy Atto
(@randyatto) reported
@freedomsupport Really been with you guys for years. Went in this morning to get a new phone as I am do and the service was so horrible I had to leave. Will be taking my business elsewhere
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Waerdog
(@gordmsomething) reported
@Dana9Sweet9 @FreedomMobile I switched to Koodo last year, no problems so far
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🧜♀️ Kate
(@FrostedSiren) reported
@freedomsupport Is an issue or is this account only for the FAQ page found on your website?
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Danny Edeson
(@dannyboymed) reported
@freedomsupport Your My Account system isn't working, pls fix
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Anne Lindo
(@Telatubbies1) reported
@freedomsupport I am having issues sending texts. Are they any outtage issues in Scarborough On? I get error 2 when attempting to text.
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Mel
(@pinchrunner77) reported
@freedomsupport Interesting. I've never been with Freedom Mobile. Not unless you absorbed Wind Mobile years ago???That's the only other cell company I've ever been with.
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🧜♀️ Kate
(@FrostedSiren) reported
@freedomsupport I explained what the problem is, and I keep getting these generic messages. I don't want to DM you. I want you to check & see why I can get nationwide data access at full speed, but despite having a gig of data left that gets renewed tomorrow, on freedom, I get nothing.
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Brent MacDonald
(@BRENTMACDEE) reported
@freedomsupport A DM has been sent, I'm not hopeful of a resolution.
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xmelanxo
(@xmelanxo) reported
@TheJUNOAwards @theweeknd @FreedomMobile #JFCTheWeeknd I was never there
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Bilal Ahmed
(@_bilalahmed__) reported
@FreedomMobile 1/2 I bought SIM yesterday and joined freedom network, agent was unable to issue me eSIM due to system error. I’m trying to change physical SIM to eSIM but unable to do so. #poorservice
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Brent MacDonald
(@BRENTMACDEE) reported
@freedomsupport if I've been over charged and intentionally mislead by a Freedom Store, do I report straight to the BBB or continue to bang my head on a wall dealing with "phone support"?
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Jaz Gill
(@jgill001) reported
@FreedomMobile hi is your mobile network down ? Not getting incoming or allowing outgoing
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Ale LS🧈
(@eritrocito18) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Never be Alone #JFCShawnMendes
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JAGRAVI JADAV
(@JagraviJ) reported
@freedomsupport I talked to freedom mobile yesterday and changed my plan, but now I am login to my account and clicked on my plan, there is no information. why so?
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Pat the Retired Railroader
(@paddyocanada) reported
@freedomsupport My Freedom Mobile service has been terrible for the last week. I am getting no service at all. I have been to the local outlet for help and they can't tell anything. What is going on?
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Laura
(@lauraaangus) reported
@FreedomMobile I am currently having an issue with being charged nearly double on my phone bill with no change in my phone usage, customer service on the phone was completely unhelpful and I was hoping you could contact me in regards to this problem.
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Anne Lindo
(@Telatubbies1) reported
@FreedomMobile I am having issues sending text. An error 2 appears on the phone. Are they any outage issues in Scarborough, On? Just occurred in the last 20 minutes
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Jose Cortez
(@JCCortezR) reported
@freedomsupport is there a problem with express payment? I cannot complete my payment. Could you please assist?
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🧜♀️ Kate
(@FrostedSiren) reported
Using more roaming data because @FreedomMobile still hasn't fixed the data outage in Cloverdale.