Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/28/2025 21:00

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Calgary, Vancouver, Coquitlam, London, Ottawa, Toronto, Oakville, North York, Coquitlam, Edmonton, Agassiz, New Westminster, Pitt Meadows, Duncan and Barrie.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Internet
CanadaCalgary Internet
CanadaVancouver Internet
CanadaCoquitlam Phone
CanadaLondon Internet
CanadaOttawa Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • IraKates Ira Kates (@IraKates) reported

    @freedomsupport ...ok. but you are wasting money. You are serving me an ad for a Pixel 6a when I am reading it on a pixel 6 xl. I am not the customer, hence me saying you are wasting ad budget.

  • Naveenprmr Dr.Naveen Parmar (@Naveenprmr) reported from Clarington, Ontario

    @FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.

  • digitaldolphin Digital Dolphin (@digitaldolphin) reported

    @IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!

  • SteveKovacsCa Steve Kovacs (@SteveKovacsCa) reported

    @freedomsupport There in no customer login through app or web browser.... I've been trying over two days! 🤮

  • happynotsad1 Jowita Bydlowska (@happynotsad1) reported

    I've been on the phone with @FreedomMobile to try to resolve an issue of having my phone connected to a U.S. network (for which I paid for) so I can use it. It's been SIX hours, FOUR agents and this is literally my vacation now, being a karen and trying to solve this. #badservice

  • agaramusic Agara Music (@agaramusic) reported

    @FreedomMobile why is our data service so terrible lately? The Rogers fiasco?

  • ShiNoTenshiTwo Spuk 🇷🇺/🇺🇦 (@ShiNoTenshiTwo) reported

    @icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them

  • sidhak_goraya Sidhak Goraya (@sidhak_goraya) reported

    @freedomsupport Mobile internet is not working

  • Hollysaysrawrr Holls 🤸‍♀️ (@Hollysaysrawrr) reported

    @freedomsupport Just in time when mobile internet goes down. 😐

  • ClownsAreEvil Mona (@ClownsAreEvil) reported

    @FreedomMobile Kindly provide a contact number where I can express my displeasure at the treatment received at one of your stores today. Elderly women should NEVER be humiliated or yelled at for any reason. We need to talk.

  • _xavierpierre Xavier Pierre (@_xavierpierre) reported

    @freedomsupport your website log in doesn't work it hasn't worked for 2 days.... i cant check my bill or pay my bill

  • MoneyMakerMo1 MO JO (@MoneyMakerMo1) reported

    @freedomsupport Lol come back to work...mobile internet down

  • qtxa1987 🌷 (@qtxa1987) reported

    @freedomsupport Hi i have no service all day - no data and cannot call?

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport Yes your site is down. The app cannot connect to your servers. It is down from USA and Canadian IP's.

  • Dave75135374 Dave (@Dave75135374) reported

    @FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.

  • Naveenprmr Dr.Naveen Parmar (@Naveenprmr) reported

    @freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.

  • PISFORPHANTOM PHANTOM (@PISFORPHANTOM) reported

    @freedomsupport I have a major problem with service right now …

  • edditingy Eddie (@edditingy) reported

    @FreedomMobile Your page to log into MyFreedom account is down and the app doesn’t work atm. Do you know what’s happening?

  • AnthonyLacavera Anthony Lacavera (@AnthonyLacavera) reported

    @rsoltyk @FreedomMobile At the time, the group of private equity investors forced the sale of WIND to Shaw, over my objections. I never would have sold it and would have continued building.

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport No. It is a server side issue and not a client side issue hence the nginx error.

  • valdaymusic Xander Valentine (@valdaymusic) reported

    Hey, @FreedomMobile @freedomsupport why is it so difficult to change a billing address; why do you guys even have an address that’s saved and verified, that’s an address I haven’t lived at since 2014, and would have never given that address out to you, but yet it’s verified? 🤔

  • happynotsad1 Jowita Bydlowska (@happynotsad1) reported

    @freedomsupport No, I have six hours worth of screenshots of your incompetent agents unable to help me which I will send you no problem, but I would like to enjoy my vacation. I've already wasted more than half my day doing this. And still no service.

  • holly_spence95 HSpizzle ✨ (@holly_spence95) reported

    @freedomsupport Hi there! I’ve got an issue and I’m unsure how to solve this. I receive around 10-30 phone calls from scammers a day. I’ve silenced unknown contacts but they will leave a voicemail with me with no one speaking then I also get a text on top of that. Plz help me

  • Breaking_NewsCA Breaking-News.ca (@Breaking_NewsCA) reported

    @freedomsupport Now instead of timing out it is giving the following error. "503 Service Temporarily Unavailable nginx"

  • BigBoss52112110 Boss (2WayWiggs) (@BigBoss52112110) reported

    @freedomsupport Mobile Internet is not working.

  • Sherry14122770 Sherry (@Sherry14122770) reported

    @FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?

  • somarketingjay fullysending.eth (@somarketingjay) reported

    @freedomsupport I will reach out publicly so you fix the problem, thanks! Hopefully after day 4 we can get something working team!

  • edditingy Eddie (@edditingy) reported

    @freedomsupport can’t log into MyFreedom account as the page is down, and the app isn’t working either atm

  • EvanKalnitsky Evan Kalnitsky (@EvanKalnitsky) reported from Oshawa, Ontario

    @freedomsupport What is Freedom Mobile doing for its customers to make up for the recent catastrophic service disruption?