Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 16, 1:00 PM EDT	0	0
Apr 16, 1:20 PM EDT	0	0
Apr 16, 1:40 PM EDT	0	0
Apr 16, 2:00 PM EDT	0	0
Apr 16, 2:20 PM EDT	0	0
Apr 16, 2:40 PM EDT	0	0
Apr 16, 3:00 PM EDT	0	0
Apr 16, 3:20 PM EDT	0	0
Apr 16, 3:40 PM EDT	0	0
Apr 16, 4:00 PM EDT	0	0
Apr 16, 4:20 PM EDT	0	0
Apr 16, 4:40 PM EDT	0	0
Apr 16, 5:00 PM EDT	0	0
Apr 16, 5:20 PM EDT	0	0
Apr 16, 5:40 PM EDT	0	0
Apr 16, 6:00 PM EDT	0	0
Apr 16, 6:20 PM EDT	0	0
Apr 16, 6:40 PM EDT	0	0
Apr 16, 7:00 PM EDT	0	0
Apr 16, 7:20 PM EDT	0	0
Apr 16, 7:40 PM EDT	0	0
Apr 16, 8:00 PM EDT	0	0
Apr 16, 8:20 PM EDT	0	0
Apr 16, 8:40 PM EDT	0	0
Apr 16, 9:00 PM EDT	0	0
Apr 16, 9:20 PM EDT	0	0
Apr 16, 9:40 PM EDT	0	0
Apr 16, 10:00 PM EDT	0	0
Apr 16, 10:20 PM EDT	0	0
Apr 16, 10:40 PM EDT	0	0
Apr 16, 11:00 PM EDT	0	0
Apr 16, 11:20 PM EDT	0	0
Apr 16, 11:40 PM EDT	0	0
Apr 17, 12:00 AM EDT	0	0
Apr 17, 12:20 AM EDT	0	0
Apr 17, 12:40 AM EDT	0	0
Apr 17, 1:00 AM EDT	0	0
Apr 17, 1:20 AM EDT	0	0
Apr 17, 1:40 AM EDT	0	0
Apr 17, 2:00 AM EDT	0	0
Apr 17, 2:20 AM EDT	0	0
Apr 17, 2:40 AM EDT	0	0
Apr 17, 3:00 AM EDT	0	0
Apr 17, 3:20 AM EDT	0	0
Apr 17, 3:40 AM EDT	0	0
Apr 17, 4:00 AM EDT	0	0
Apr 17, 4:20 AM EDT	0	0
Apr 17, 4:40 AM EDT	0	0
Apr 17, 5:00 AM EDT	0	0
Apr 17, 5:20 AM EDT	0	0
Apr 17, 5:40 AM EDT	0	0
Apr 17, 6:00 AM EDT	0	0
Apr 17, 6:20 AM EDT	0	0
Apr 17, 6:40 AM EDT	0	0
Apr 17, 7:00 AM EDT	0	0
Apr 17, 7:20 AM EDT	0	0
Apr 17, 7:40 AM EDT	0	0
Apr 17, 8:00 AM EDT	0	0
Apr 17, 8:20 AM EDT	0	0
Apr 17, 8:40 AM EDT	0	0
Apr 17, 9:00 AM EDT	0	0
Apr 17, 9:20 AM EDT	0	0
Apr 17, 9:40 AM EDT	0	0
Apr 17, 10:00 AM EDT	0	0
Apr 17, 10:20 AM EDT	0	0
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (56%)
Phone (32%)
Total Blackout (5%)
Wi-fi (5%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Toronto	Phone	6 days ago
Kingston	Phone	8 days ago
Vancouver	Internet	8 days ago
Mississauga	Phone	9 days ago
Vancouver	Wi-fi	9 days ago
Toronto	Phone	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 6 minutes ago
@FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.
manish midha (@midha_manish) reported 7 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
David bristow (@Davidbr14133727) reported 11 minutes ago
@FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month
Justin (@justinfinnn) reported 15 minutes ago
Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
Silvia C. (@SilviaCai) reported 16 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Silvia C. (@SilviaCai) reported 16 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Arise (@Ariseskater) reported 20 minutes ago
@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
David bristow (@Davidbr14133727) reported 22 minutes ago
@FreedomMobile I'm having connectivity issues with my Motorola e15
Tristan Carpio (@TrisCarpio) reported 23 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Stephanie the alchemist (@Stephdalchemist) reported 24 minutes ago
Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?
norvan man (@luptyd) reported 25 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
Gamer Graham (@GTM618) reported 27 minutes ago
@FreedomMobile In Niagara Falls Canada last 2 days. Get a message yesterday that I roamed into the US and would be charged at such. Never left Canada. And now today can't get a call out. Not even to you for support. What happened to your twitter suport chat.
rui (@allfeteinc) reported 27 minutes ago
@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
Tristan Carpio (@TrisCarpio) reported 28 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Silvia C. (@SilviaCai) reported 29 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Keith (@Keithito) reported 29 minutes ago
@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
Jay McIntyre (@jaynoelmcintyre) reported 35 minutes ago
@FreedomMobile is there currently an outage with home internet?
norvan man (@luptyd) reported 38 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
Peg City 🇨🇦 (@wpgAce) reported 39 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
Tekin Ozkurt (@TekinOzkur15081) reported 41 minutes ago
@FreedomMobile Ok I pay more as a exsisting customer
Allen (@RealAllenTV) reported 42 minutes ago
@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
Testezlaf (@testezlaf) reported 44 minutes ago
@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
Javi Medina (@javiermedina15) reported 45 minutes ago
@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
Farhan Z (@Far4Truth) reported 50 minutes ago
@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
manish midha (@midha_manish) reported 52 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Honey (@hsemitha) reported 53 minutes ago
@FreedomMobile Worst support system ever. You will never get response or support
James Robb (@jameser78) reported 57 minutes ago
@FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???
Chris (@Silverxx27) reported 57 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
layla (@MAKHKHKHKHZOUMI) reported 59 minutes ago
@FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.
Keegan Seeburger (@CuratedCollect) reported 1 hour ago
After 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month