Freedom Mobile Outage

@freedomsupport Cannot send SMS. Called you twice. Agents are rude and give conflicting information. Waited 25 mins for your call. You disconnected after half a bell. sent DM here... no response... Not happy at all.

@FreedomMobile you have the WORST customer service & I’m beginning to think you don’t train people at all. I just spent 50 mins on the phone for a mistake YOU made and had NO solution. Joke *** company and my account with y’all is officially terminated. 🖕🏿

@freedomsupport Hi freedom I used to be a freedom customer since the wind days. I unfortunately had to leave Canada for a bit but I didn't want to lose my plan so the loyalty agent gave me a case number so that when I'm back in Canada i could get my plan back.

@freedomsupport customer service is ****.

Hey @FreedomMobile what kind of Mickey mouse operation are you running where your agents can't even tell me which of your stores have a particular device in stock? It's like your actively want to lose me as a customer.

@freedomsupport Well clearly today is a slow day. Your network's been down for the past hour. Not receiving calls or texts.

I just used @freedomsupport on WhatsApp to switch my play to the new 20 gig for $65. They kept my 3 gigs extra I already and didn’t change anything else billing wise. Customer service is A-plus. Also! 23 gigs of data for $65! I feel like I’m robbing someone.

When I went to register with LG my phone that I bought through BestBuy, because your online store ran out of the LG G8X, I made a mistake about my provider because I thought they meant from where I bought it. Could you fix this for me, @freedomsupport ?

@freedomsupport just spent 1h37m with RCS support because support and I thought my "1.5gb promo" plan had unlimited data. Can y'all send a memo "prepaid-only plans don't get unlimited internet" to your people. Sales reps too because she told me it was unlimited when I signed up.

@freedomsupport Could you please look into coverage/quality on Anthony Henday highway in YEG between 100 Ave and Gateway blvd. Tried having a WhatsApp call and quality was terrible at times. Other side was on wifi so I know the issue is with me. Thanks

@freedomsupport IF A CUSTOMER IS LATE WITH THEIR PAYMENT THE LINE GETS CUT....BYT IF YOU GUYS NEED TO DO A REFUND THERE IS NOTHING YOU GUYS CAN SMH HONESTLY WOULD NEVER RECOMMENDED FREEDOM TO ANYONE

@freedomsupport AND YOU GUYS NEED TO TRAIN YOU CUSTOMER SERVICE STAFF PROPERLY SOMETHING AS SIMPLE AS LEAVING CORRECT NOTE ON A ACCOUNT IS NOT BEING DONE.

@tryoung @FreedomMobile @freedomsupport Yeah, I agree. The only work around they gave me was to turn on Wifi Calling. Which I have been doing. I updated the SIM on my wife’s phone and now she’s connecting to Nationwide instead of the Freedom network. 4G? I’ve NEVER seen that. Just LTE and 3G.

@FreedomMobile Hello! I just received a voicemail message with some sort of exclusive offer being presented to me. I'm currently dealing with some hearing issues which make it difficult to hear people speaking on the phone. Are you able to give me the details of the offer?

@tryoung @FreedomMobile @freedomsupport told me they don't guarantee LTE. But they're looking into why I'm not connecting to the Freedom Network.

@zephyr064 @FreedomMobile Freedom needs to improve their coverage in the Ottawa area. I went to my in-laws in Stittsville last weekend, and I couldn't get service at all. The area is blanketed with homes worth over $450,000.00, and these people pay a lot for service. Where is Freedom's service?

@tryoung Debating about discontinuing my service with @FreedomMobile and going back with, ugh, Rogers, they called me the other day and made me an offer that was really good. 15 gigs for $56/month. But what’s really driving me is that when I’m at home, I’m roaming Nationwide.

@Hi_itsAbby @freedomsupport Maybe it's time to see if law enforcement can investigate, or the CRTC. Under their stipulations, it's illegal for anyone to use a signal jammer. Did you do a network search to see if anything would show up? It's odd.

@FreedomMobile my law office contacted freedom to get a simple invoice for a phone one month ago.10 emails and 20 phone cals and we are still being told it takes 7 business days a total of 30 times. Worse service ever😠🤬

@AdamCrigler #freedomsupport whenever cancel culture comes around counter it with #freedomsupport

@FreedomMobile Your WhatsApp contact is the ****. I asked a clear question about how to vmchange my billing address on my profile and it gave me 5 options to be transferred to, none of which were the area I needed.

Looking forward to canceling @FreedomMobile plan. If i don't stand right by the window....there's no signal....even then sometimes i have to go outside. This is 2020 not 1989. I shouldn't have to stand by a window to service. Also @freedomsupport serves NO purpose. @CRTCeng

@freedomsupport is your service down in Toronto now ?

@caitlyn_neild13 @freedomsupport Same thing here, just get the spinning wheel when trying to login.

Good luck not giving me my $150,000,000 bet l’ll shut down everything in Toronto! Basketball, Hockey, Baseball! 👀 @JustinTrudeau @FreedomMobile

@freedomsupport if i were to switch from my current service provider to freedom with a BYOP plan. do i cancel with my current provider first or purchase the freedom plan first?

@freedomsupport our bill cost seems to keep jumping. Has the cost of service gone up from January to now on most plans?

@freedomsupport I’ve had only one to two bars since early this morning. Haven’t left the city or anything. Wondering why I have harder any service?

@freedomsupport When can I expect to have cell service back, Toronto location. Networks have been down since the storms yesterday

@freedomsupport - ever since yesterday's storm passed through Etobicoke I haven't had signal despite restarting phone and re-entering SIM card - is there an area outage?