Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 06/06/2025 08:10

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Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (45%)

    Phone (45%)

  2. Internet (38%)

    Internet (38%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. TV (2%)

    TV (2%)

  6. E-mail (%)

    E-mail (%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Burnaby, Scarborough, Mississauga, Etobicoke, Calgary, Belleville, Toronto, Oshawa, Coquitlam, Belle River, Kitchener, Edmonton, Peterborough, Ottawa and Burlington.

Loading map, please wait...
City Problem Type Report Time
CanadaBurnaby Internet
CanadaScarborough Phone
CanadaMississauga Total Blackout
CanadaEtobicoke Phone
CanadaMississauga Phone
CanadaCalgary Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @freedomsupport Ya has anything changed in the last three months? B/C I couldn’t make a phone call in my basement that’s very far from the city limits. Was told, “ya, iPhones don’t like our network” but only on the call where I cancelled service.

  • BhattaraiAurun Aurun50 🇧🇹| 🇳🇵| 🇪🇸 | 🇨🇦 (@BhattaraiAurun) reported

    @FreedomMobile Am I able to cancel the service with you and get a refund? I am trying to use my data when I’m travelling but your service keeps saying “Nation Wide” and the data speed isn’t good. Help me get a refund and maybe in the future I’ll come back to freedom. I am gonna cancel next mont

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport No, if I’m paying theses kinds of prices, I want good service to go along with it. I’ve discovered that you guys don’t offer that.

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @freedomsupport Yea and the hopping between towers during a seemingly fine call was a deal breaker for my iPhone 12. I just find it a little rude that you promote a product that your company knows works at a subpar level. Now that I’m on a Telus network the basement is completely fine.

  • wzver Will Zver (@wzver) reported

    @FreedomMobile what is going on with your customer service? Been trying to upgrade my device with you and was told I’d get a call back (two days ago)…do you not want me as a customer?

  • jenn @jenn (@jenn) reported

    @freedomsupport Apple has a 0% APR with no money down. I suspect that would be more valuable to your customers who cannot purchase a device outright.

  • jenn @jenn (@jenn) reported

    @freedomsupport I figure I am saving more than $30/mo on my existing plan, vs your current plan that almost offers the same features. So overall, it makes sense to just shut up and wait for a device when my current device falls outside of Apple's support.

  • CanIFish1 Can I Fish (@CanIFish1) reported

    @freedomsupport Hi my wife is having issues with her phone. Her own phone constantly calls her and dozens of unknown callers call her all day

  • SimopoulosChris Chris Simopoulos (@SimopoulosChris) reported

    @freedomsupport Why is your app so rediculously slow. It is useless.

  • _mxlia Malia (@_mxlia) reported

    @FreedomMobile Your service is trash. Keep this up and your company files for bankruptcy in 2 years because all your customers are going to Bell

  • StanWms Stan Wms (@StanWms) reported

    @freedomsupport just offered to port my number to another service when I spoke to their loyalty department about my bill

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport I have to keep my LTE off all the time cause it just keeps switching between LTE and 3G when I’m at work. Doing that kills my battery. I can’t even get a decent signal in Milton where I work.

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @FreedomMobile Freedom sucks! Promises 5G and doesn’t deliver!

  • jenn @jenn (@jenn) reported

    @freedomsupport I guess I'm not seeing the 0% down on your site. On a basic iPhone 13 Pro, you require a $840.00 pre-payment for the device—even though my account is well over 5 years old with regular payments made.

  • sikntrd15 Billy (@sikntrd15) reported

    @freedomsupport @imeldamata I cant believe how absolutely crap this company is. Practically zero phone service and no willingness to help

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport Nope, I am done with you guys. I went to freedom cause I thought it would be cheaper but it’s not. Instead I am paying the same amount as I was with Bell and Rogers and I’m getting worse service.

  • SteveScho54 oh bla dee (@SteveScho54) reported

    @FreedomMobile Step up to fill the garbage dumps.

  • gilliankortje Jiggs (@gilliankortje) reported

    Oh hey there twitter. Just popped back on after a few years to tell you all that @FreedomMobile is a sack of ****. Just spent 4.5 hours chatting with customer "service" because they ****** up a phone plan and refuse to fix it.. Anyways, that's all. Do not use this provider.

  • jft_bets JFT🇨🇦 (@jft_bets) reported

    @freedomsupport You've told me it's at the discretion of the location to determine "like-new" & to proceed by calling your support line; I'm following up on the phone whilst hoping to have the terms & conditions looked over for unlawful practices that lock customers in deals with no real "trial"

  • 21psvk ps (@21psvk) reported

    @freedomsupport Thank you. My order was made on the 17th (1st day) before noon, can I expect it soon? Also, what type of parcel service will you be using? Just looking to get an idea of the mail time as well.

  • ItsManaBitch Mana Scott (@ItsManaBitch) reported

    @freedomsupport Do you have ANY options anymore for clients who can pay… just not in time? You used to work with clients who could guarantee a payment in full by date, and help us avoid service suspensions and the related additional costs that come with that… when did you stop?

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @FreedomMobile Ooops deleted my comments about your network not playing nice with iPhones.

  • LorenzoVanMatt4 David Wooderson (@LorenzoVanMatt4) reported

    @FreedomMobile hey so how about you hire Canadians to service Canadian customers. No point having Alan the idiot in Manila tell me ive incurred roaming charges is because Downtown Toronto might not be in the full coverage area. #RogersMobile #Telus might be looking 4 new clients

  • VergeMMA Austin Verge (@VergeMMA) reported

    @kmcpatriot The phone was great, the service was absolutely terrible so I cancelled. They even sent my already paid bill to collections. 🇨🇦 #Incompetent #FreedomMobile #Canada

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @FreedomMobile iPhones work on your network now?? Had to switch away mere months ago due to having zero service reliability. In yyc mind you. Rep on the phone said it was a known and old issue

  • JohnathanOnland Johnathan Onland (@JohnathanOnland) reported

    @FreedomMobile No 5G and LTE doesn't work in my hotel. I can't get a dedicated internet connection here because they ripped it out and you stopped selling hotspot modems anyway. Only choice is to crack wifi because you can't get prepaid unlimited data with cash anymore. Way to lock out the poor

  • manisukhi mani brar (@manisukhi) reported

    @FreedomMobile Very disappointing , got phone on 24th and not returning today giving silly excuse that phone is pre-ordered. At least should be courteous with the old customer and please don't give wrong excuses. There is no such policy that a customer cannot return pre-ordered device .

  • ItsManaBitch Mana Scott (@ItsManaBitch) reported

    @freedomsupport Yesterday the service agent told me you don’t have options to help clients anymore until after service has been suspended. I’m guessing it just a money grab for the company from people who during the pandemic have fallen on hard times? This feels really wrong and shady to me.

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport Hahaha that’s all you can say? 😒 I don’t have Wi-Fi at work. How about offering better service so I don’t have to keep my LTE antenna off all the time or so I don’t lose signal when I’m at the mouth of the Etobicoke creek, which is in Toronto in case you didn’t know.

  • gaelan_mccrea Gaelan McCrea (@gaelan_mccrea) reported

    @freedomsupport My phone has no data connection. It says its connected to the nationwide network and is roaming, and that's fine. But I can't load a webpage or anything. I just don't have an internet connection.