Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Total Blackout (6%)
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Wi-fi (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Brampton, Winnipeg, Calgary, Edmonton, Toronto, Surrey, Vancouver, Coquitlam, New Westminster, Victoria, Nanaimo, Mississauga, Mission, Fraser Lake and Burnaby.
| City | Problem Type | Report Time |
|---|---|---|
 Brampton |
Phone | |
| Winnipeg |
Internet | |
| Calgary |
Phone | |
| Edmonton |
Total Blackout | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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redsky
(@banboon6) reported
Was not allowed into a @FreedomMobile store today. When I called to file a complaint and cancel- I kept being transferred and no one would provide answers! Switched service providers right then and there and so are my friends! #CustomerExperience #Vancouver @vancitybuzz
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walterlow
(@walterlow) reported
@FreedomMobile the easiest thing to do on a website, should be to update your credit card for billing. Extremely unhelpful when the instructions from support are wrong. Then you end up in the hell of customer support and there is no effective way to communicate your frustration.
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🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver
(@DavidGilbertVO) reported
from
Vaughan, Ontario
.@FreedomMobile Worst. Customer. Service. Ever!!!
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Lala
(@___lala24) reported
@freedomsupport I received no service I cannot connect to any network in Mexico, you should offer service if it doesn't work or at least refund me.
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𝙿𝚛𝚎𝚝𝚝𝚢𝙼𝚊𝚖𝚊💅🏾🎀
(@__BeaautyQueen) reported
Like you said my data restarts on the 4th. Today is the 4th. Why is it still slow? @FreedomMobile
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Morimori 🐯 The Next, Yeet!
(@Wingalpha) reported
@freedomsupport good morning I noticed I havent had signal in some subway stations. Is there mainteinance going on ?
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CanuckArmyMom
(@PolarBearMama4) reported
@FreedomMobile I've got no call/text service currently and cannot use online service due to text authentication. Is there a service outage in Mississauga?
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Maniac
(@theudm) reported
@Garossino @FreedomMobile signal, I guess. In this case I kinda support them.
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𝑹𝒐𝒃𝒆𝒓𝒕 𝑫𝒗𝒐𝒓𝒌𝒊𝒏 🇨🇦🇺🇸🏳️🌈
(@korvomonte) reported
@freedomsupport can anyone help me using hotspot/usb? @TekSavvyBuzz lost my internet connection and I'm desperately trying to get back online. i called tech support but the only thing they were able to get me connected via bluetooth.
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YT: Spoonfulofjo
(@maamejo) reported
@kingjgotitt @FreedomMobile No but I have the same problem 🙃
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winging it
(@RN_winging_it) reported
@freedomsupport I will when I have time. But been down this road before and the "fix" seems to make zero difference. Had a near emergency the other weekend out of town and despite having a signal on "Away" data did not work at all. Luckily a friend was there as well.
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Salman
(@SalmanTweets2) reported
@FreedomMobile This Trade up thing is the worst possible idea by Freedom. Some of us never want to give up our things. Without Trade up Eligible you guys are more expensive and with far lesser coverage than Rogers or other big guys. Just my honest Feedback.
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Re
(@rlsavard) reported
Hey @FreedomMobile you assigned my number to somebody and their contacts keep being redirected to me but yet when they call other numbers, my number shows up. Fix your problem please. I'm so glad I switched companies. This is annoying and not the first time it's happened.
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The Real MVP
(@mattvanp) reported
@FreedomMobile Too bad it doesn't work in chatham Kent
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Ian Collins
(@iancollinsTO) reported
Hi @freedomsupport I haven't had service in Toronto subway stations the last couple days. What gives?
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4
(@kingjgotitt) reported
@Husssrr @FreedomMobile I’m gonna leave them still I should be paying Fido that or even Rogers plus the service sucks
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➐ kantaro
(@RasKanji) reported
@FreedomMobile Ay man I need immediate support and your chat agent via app is making me irate
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Dylan Grgas
(@dylangrgas) reported
@freedomsupport @lilphilanthrop Seems like your service isnt working on the ttc. From st clair to yorkmills.
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DSH
(@dsmithhayes) reported
@StewKlazinga @FreedomMobile trust me there are some techs freaking ******** out right now trying to resolve this
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Daina Camille
(@neverwake72) reported
@FreedomMobile You guys are terrible. I went in to get a zero down phone and was told to buy the phone outright before I was eligible to get it. Makes no sense. Needless to say I went back to fido.
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4
(@kingjgotitt) reported
I pay 127 dollars to talk to no one a month freedom sucks @FreedomMobile
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yapatooots {777}
(@yapatooots) reported
@freedomsupport My wife and I both doesn't have signal coverage in the TTC yesterday. To which has brought me stress as I thought I was hacked.
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winging it
(@RN_winging_it) reported
@FreedomMobile My cell phone service is abominable with Freedom. Sometimes doesn't end up on the 'Home' network and no data ever works on 'Away' despite this being in my plan. Who has any suggestions on who I should switch to?
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𝙿𝚛𝚎𝚝𝚝𝚢𝙼𝚊𝚖𝚊💅🏾🎀
(@__BeaautyQueen) reported
I need to switch from @FreedomMobile this company suxks. Their data sucks.
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DNI
(@itsAllaKe) reported
@FreedomMobile IS A SCAM !! They will charge you for things you don't use. They will incorrectly advise you. And they will lie to you and waste your time. Their customer service is trash. Do yourself a favour pick literally any other company
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ꏂ꒒꒒ꏂ
(@theyycallmemom) reported
@freedomsupport I can't login to my account to pay my phone. I tried express payment but it tells me my number is not valid. Called 611 but the call is disconnected after asking to press 1 for french. How am I supposed to pay if I can't get through?
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CanuckArmyMom
(@PolarBearMama4) reported
@freedomsupport Thanks for the quick message back. Think the problem is fixed! Not a Freedom issue.
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Christine Ryrie
(@Youth_Whisperer) reported
@freedomsupport Hi whe. I open my mail box the first message won't play. Sometimes is will say the name of the person who left a message but never plays the actual message can you help?
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ADT
(@yay00001) reported
@FreedomMobile eSIM Swap feature does not work on MySupport and Freedom has no intention of fixing the issue as not many users have reported using this feature. Is it true? Reference chat with your agent-Case ID: C74862096.
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Yapatooots
(@yapatooots) reported
Hey @FreedomMobile, I don't have any signal in subway station today. Are you guys not offering that service anymore?😑