Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (67%)
-
Phone (19%)
-
Wi-fi (6%)
-
Total Blackout (4%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Burnaby, Woodbridge, Grimsby, Toronto, Oakville, Mississauga, Scarborough, Burlington, Windsor, Hamilton, Ottawa, Edmonton, Trenton, Richmond and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Burnaby |
Phone | |
| Woodbridge |
Internet | |
| Grimsby |
Phone | |
| Grimsby |
Phone | |
| Toronto |
Phone | |
| Oakville |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
🌘𝟛ℕ𝕜
(@CenkOran) reported
@FreedomMobile Don’t let them trick you with a free phone or a large data plan. I can’t even open a webpage from a lot of locations in Ottawa I can send you the speed test results. And when you call the call centre they say if it is more than 1mbits, it is within the service agreement.
-
2c
(@tauseef2c) reported
@freedomsupport I have recently upgraded 2 lines and now have 2 questions, any help would be appreciated.
-
🌘𝟛ℕ𝕜
(@CenkOran) reported
@freedomsupport Ok so let me tell you before you ask. I have an iphone 11, with the latest FW. Yes I resetted the network settings a couple of times. This is an ongoing problem for two months not happening only now. I have 17Gb left for this month.
-
𝐍𝐢𝐜𝐨𝐥𝐞 ₿𝐞𝐥𝐥𝐚
(@satoshiswife) reported
@freedomsupport I’ve had no cellular service for over an hour now. What gives?
-
Abbasi Kothari
(@kothariabbas) reported
@freedomsupport Your network is down in Alliston ontario since yesterday. Cant even call you cause the cells dont work.
-
🌘𝟛ℕ𝕜
(@CenkOran) reported
@FreedomMobile Don’t let them trick you with a free phone or a large data plan. I can’t even open a webpage from a lot of locations in Ottawa I can send you the speed test results. And when you call the call centre they say if it is more than 1mbits, it is within the service agreement.
-
joe mason
(@itsmejc2011) reported
@Crackmacs @koodo @FreedomMobile Freedom doesn't have service outside of calgary? What are your thoughts on this?
-
Just Dave 🇨🇦
(@DaveSfmg54) reported
@FreedomMobile Too bad its not available to existing clients
-
Esther
(@Esther46370627) reported
@freedomsupport specifically Z.Z please learn to read English!!! I dIds not get a rep I was told at the store I can only buy a phone online as I am not a new customer. AGAIN I WANTY TO BUY A OHONE CONTACT ME SO I CAN GIVE YOU MONEY TO BUY A PHONE
-
Sham B
(@shameb) reported
@freedomsupport I upgrade my phone on November 27th and today is Dec 27th and still waiting for my phone to arrived. Freedom passing the buck saying they did their job and ship the phone so It is my problem now to deal with Fedex. I didn't order the phone from Fedex .
-
BaDOAN
(@BaDOAN) reported
Trying to upgrade my phone and plan with @FreedomMobile but they don’t have stock online and won’t honor reign checks or provide alternative options. Only option is in-store with inventory. Really not appreciating freedoms lack of understanding for a #covid conscience customer.
-
Tonie Ogilvie
(@b14e69fab2ce45e) reported
@FreedomMobile really disappointed with your customer service during a pandemic. Sold me a piece of crap but won't stand by your product.
-
Pedro Marques
(@MetroManTO) reported
from
Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
-
Miranda Binsley
(@MirandaBinsley) reported
@freedomsupport Sure but I’ll be live tweeting your lackadaisical efforts to fix your own mistake.
-
Esther
(@Esther46370627) reported
@freedomsupport #COVID #BOXINGDAY please can I get a DM link as I am currently being abused by a Freedom agent named S.C on Twitter. This person does not read and is infuriating - agent also keeps telling me to go to a store - please help
-
Esther
(@Esther46370627) reported
@freedomsupport @BaDOAN hi, did you get anywhere with Freedom as I have the same problem
-
a.
(@arvrso) reported
if the Bucks actually lose to the Knicks @FreedomMobile cut off my service fam
-
$id london 🌎☄️💕®
(@satirisid) reported
tried buying a phone with @FreedomMobile today, they didn’t approve me and when i contacted them to find out why the customer service representative said my credit score was “TOO HIGH” to buy a phone with them... don’t know how to feel about that🤔🤔🤔
-
Kyle Zhou
(@kylemsguy) reported
@diyyinah @FreedomMobile Oh damn. I picked up a $75 for 20GB plan at the beginning of the year. At least I have 5G? I don't trust Freedom coverage enough to hop over, though.
-
Jon
(@Jon49071940) reported
@freedomsupport Yes it is still down. I am unable to phone as well. Haven't received a response to my message from yesterday yet.
-
Wendy Usher 🇨🇦
(@WendyUsher) reported
@Crackmacs @koodo @FreedomMobile I've been with Freedom for years, back when it was Wind, and I have had zero issues. I now also have their home internet service with which I also have zero issues.
-
Winterr. Mask up!
(@WinterBourneTO) reported
Hey guys I has a question.... if I pick up the iPhone 11 for free because I qualify for it, is there any type of damage coverage akin to AppleCare+ that comes w/ the 2 year contract and getting the phone? I’m worrying about breaking it accidentally. Thanks @FreedomMobile :)
-
Candyarse
(@CandyarseYEG) reported
Trying to upgrade my phone without going into a @FreedomMobile is annoying as ****.
-
Miranda Binsley
(@MirandaBinsley) reported
@freedomsupport Just chatted with another agent and as an existing, paying customer, I’m not eligible for any bonuses that you have cleverly worked into every single plan as described on your website! Looks like I better quit being a customer!
-
Maria Miccoli
(@sistermedia) reported
@FreedomMobile Been with you people since 2016. WORST experience EVER today. Parent company SHAW mobile is 50% cheaper yet shopping cart stuck on a loop with messenger. Idiots! #helloRogers #helloBell
-
🌘𝟛ℕ𝕜
(@CenkOran) reported
@freedomsupport I know, we talked 3-4 times already and in our last call you said if it is more than 1mbit, we can’t do anything, that’s an acceptable speed. What you don’t understand is, having 1-2mbit speed outdoors mean you will have connectivity problems indoors like malls.
-
Alden Huseinovic
(@AldenHuseinovic) reported
the employees @FreedomMobile as I visited the store yesterday. 24hrs later I got a security code from them meaning some accessed it today. Can someon help me and advise what else I can do? Thanks everyone
-
Bruce Elrick
(@virtuous_sloth) reported
@Crackmacs @BradHenke2 From what I can see, Shaw is leveraging the Freedom LTE network. I was on Freedom from when they were WindMobile, back in the dark days before Calgary upgrades. I moved 4 lines from FreedomMobile to ShawMobile using the $15/line-month but discounted to $0 and just pay by the GB.
-
❤️ LOVE FOR ALL ❤️
(@zaheera58383701) reported
@freedomsupport Nearly finch dale palza your freedom shop they are misleading and robing the new customers please help the new customers thanks
-
Tavo
(@GarridoTavo) reported
@FreedomMobile Hi Freedom, trying to upgrade online w/this offer, how come terms & conditions for your boxing week promo "Save an Extra $10/mo. x 24mo." don't state that this is in-store only? As per the agent currently helping me on text messaging, who is no able to help me Checkout. Thanks.