Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (55%)
- Phone (34%)
- Wi-fi (5%)
- Total Blackout (3%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Anmore, Ottawa, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, and Abbotsford.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 2 days ago |
|
Anmore
|
Internet | 3 days ago |
|
Toronto
|
Internet | 5 days ago |
|
Ottawa
|
Phone | 7 days ago |
|
Toronto
|
Phone | 13 days ago |
|
Kingston
|
Phone | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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norvan man (@luptyd) reported@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
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(adam) (@ONRADAM) reported@FreedomMobile Never ever again
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Ricardo Delgado (@richardlights3) reported@FreedomMobile To all my friend and followers this company is a big scam I had bad experience
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Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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WyzeOne (@Remlam) reported@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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Ricardo Delgado (@richardlights3) reported@FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled
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James Kellough (@JamesKello) reported@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻
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Juliette (@Juliettemvp) reported@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
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This Is a Collective (@thiscollective) reported@FreedomMobile - so what's the point of being able to text support if no ever answers?
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Laith Khalil (@laithkhalil) reported@FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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Keegan Seeburger (@CuratedCollect) reportedAfter 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month
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Purna Kumal (@kumalpurna1) reportedYou guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?
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Matt Chan (@Chanman1133) reported@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc
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CZ (@codyzaz) reported from The Beaches, Ontario@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
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The Lenis (@LenisTheOrca) reported@FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11
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liyahcove🦋 (@Aliyah71957449) reported@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
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the other KC (@iamtheotherkc) reportedSoooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩
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Justin (@justinfinnn) reportedHey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
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Rob Steffler (@RobSteffle) reported@FreedomMobile can you refer me to a mobile company that offers customer service please
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ShadowMonk (@4ndrewrhodes) reported@FreedomMobile How long must one stay on hold with freedom? This is ridiculous I've been waiting to connect to an agent for over an hour, sitting on the phone listening to this terrible music while on hold, desperately hoping someone picks up the friggin phone.
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Kahleel (@_XAmount2) reportedBruh Freedom really having me in hold for an hour y’all are a terrible company @FreedomMobile
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Davis Marsh (@Lucidsennin) reported@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
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Stephanie the alchemist (@Stephdalchemist) reported@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
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Jen Whyte (@cheesebroad) reported@FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.
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Justin (@justinfinnn) reportedHey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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eddiebaseball (@eddiebaseball27) reported@FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.
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This Is a Collective (@thiscollective) reported@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist