Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (55%)
• Phone (33%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Mississauga, Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Kingston	Phone	1 hour ago
Vancouver	Internet	16 hours ago
Mississauga	Phone	21 hours ago
Vancouver	Wi-fi	1 day ago
Toronto	Phone	2 days ago
Edmonton	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🦉 (@Raptorswave) reported 4 minutes ago

  @FreedomMobile the worst service plus even worse customer service

• 
  bikku (@bikku88) reported 6 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Eve (@Eve62617669) reported 6 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  James Robb (@jameser78) reported 11 minutes ago

  @FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???

• 
  norvan man (@luptyd) reported 18 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  David bristow (@Davidbr14133727) reported 20 minutes ago

  @FreedomMobile I'm having connectivity issues with my Motorola e15

• 
  Tekin Ozkurt (@TekinOzkur15081) reported 20 minutes ago

  @FreedomMobile Ok I pay more as a exsisting customer

• 
  Juliette (@Juliettemvp) reported 23 minutes ago

  @FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.

• 
  Ivydelray 🙂 (@ivydelray) reported 23 minutes ago

  @FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!

• 
  CONSTANTINE VALDOR (@kami_007x) reported 24 minutes ago

  @FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers

• 
  This Is a Collective (@thiscollective) reported 28 minutes ago

  @FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.

• 
  norvan man (@luptyd) reported 29 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  Testezlaf (@testezlaf) reported 29 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Wisdom (@ASAP_N0_Rocky) reported 32 minutes ago

  @FreedomMobile is the worst mobile company in Canada hands down

• 
  norvan man (@luptyd) reported 35 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  (adam) (@ONRADAM) reported 36 minutes ago

  @FreedomMobile Never ever again

• 
  norvan man (@luptyd) reported 42 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  Tristan Carpio (@TrisCarpio) reported 44 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Farhan Z (@Far4Truth) reported 49 minutes ago

  @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

• 
  Silvia C. (@SilviaCai) reported 51 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Silvia C. (@SilviaCai) reported 51 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Eve (@Eve62617669) reported 54 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Testezlaf (@testezlaf) reported 55 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Spike (@HeyimSpike) reported 57 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Catchy name (@Catchyname5) reported 57 minutes ago

  @FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers

• 
  Sharayah Palmer (@SharayahPalmer) reported 58 minutes ago

  @FreedomMobile How about you guys figure out how to make it so people don’t wait on hold for an hour to see why their internet isn’t working… I say this as I actively sit on hold. Terrible customer service

• 
  Temi🐆🍒 (@temid4yo) reported 59 minutes ago

  @FreedomMobile can you pick up the customer care line omggg

• 
  Adam Adam (@AdamA68412) reported 59 minutes ago

  @FreedomMobile Never again . .

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 59 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  Randy Mikla (@RandyMikla) reported 59 minutes ago

  Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile