Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (49%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie and Ancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Milton |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Stotts
(@Jstotts) reported
Hey @FreedomMobile, why is your website ordering so broken that not even online chat can fix it?
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kid kro
(@kydkro) reported
@freedomsupport literally why am i being logged out of the app everytime i click one time pass??? i’m about to run out of internet and be stuck because somehow over YEARS u can’t fix one app
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Nitin Goyal
(@NitinGoyal_NG) reported
@freedomsupport hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..
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Aatish Bhardwaj
(@aaybeerocker) reported
Hey @FreedomMobile why you are not providing any offers on my account. There has been significant offers shown on others account but I have not seen with any of them. Please check and provide me with extra 30GB of data as you did to others. I am not happy with your service at all
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kid kro
(@kydkro) reported
@freedomsupport your new year’s resolution should be to fix the app so that’s it’s not malfunctioning at every click like it has been for years now… now i can’t even log into my account after having to jump through hoops just to top up my account
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Andrew Vanderschaaf
(@XylantExodus) reported
@freedomsupport Ok. Well my service still says roaming and has all day. I have been all over the south and east sides of Peterborough today, so I'm just letting you know this is a problem
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FRAN 🇪🇸🇪🇸
(@mimadrid) reported
@FreedomMobile Does Freedom have any local customer care help or only Philippines?
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marty🇦🇹🇭🇺
(@Mart_ayy) reported
@FreedomMobile more like broken ****** mobile your data sucks
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ahsm444
(@ahsm444) reported
What’s going on with my service @FreedomMobile? Since this summer it’s horrible! Dropped calls all the time, terrible reception where there used to be great reception (same locations). Always switching to 3G. Always going into SOS mode. It’s becoming unbearable. New phone and SIM
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Ron Fungus
(@Jenksmy1985) reported
@OfficeGuru247 @theJagmeetSingh @FreedomMobile I liked freedom when I was with them in edmonton. Should never have left. Figured bundling with Telus would be cheaper but they are such snakes !
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Raj Shanmugam
(@destinationraj) reported
@freedommobile worst customer support even after waiting patiently, this support person from billing put me on hold and cut the call without resolving the issue
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@freedomsupport you’ve lost a customer today! I’m stuck in Cuba, turned on $8/day service, never got to use it and got charged $100. Your Loyalty Dept. Offers me $30. What an f’ing joke this company is. I’ll make it my priority to tell every about it!!!
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Nitin Goyal
(@NitinGoyal_NG) reported
@FreedomMobile hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..
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justin turner
(@424_justin) reported
Didn’t think it was possible to get knocked down to 3G….. but @FreedomMobile says yes…… it is
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Andrew Vanderschaaf
(@XylantExodus) reported
@freedomsupport Nope. Not at all. I've lived here on freedom/wind for like a decade and never lost service unless theres a mass power outage.
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drews book reviews
(@drewsbookreview) reported
With @FreedomMobile being sold there is no net loss in competition, and as @Quebecor has #5Gspectrum and is prepared to launch #5gnetwork there is some hope Freedom will see some network improvement #shawrogers
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FRAN 🇪🇸🇪🇸
(@mimadrid) reported
@FreedomMobile Does Freedom have any LOCAL customer care help or only in the Philippines?
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allthingsconsidered
(@iamnuriye) reported
@freedomsupport RS - I have already tried to via support online, over the phone and in person. I have now submitted a complaint via the CCTS. Thank you your lack help.
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Will
(@fncwill) reported
@freedomsupport Having it on or off while rebooting the phone makes no difference during the reboot process , turning it on and off itself is what refreshes the search to connect to the tower , which is also done once the phone reboots itself . This also doesn’t clear the network settings 😴
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allthingsconsidered
(@iamnuriye) reported
@FreedomMobile are literal fraudsters - no one in person can help you and they refuse to help over the phone and they lie about what the app can do. Never ******* use them.
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ahsm444
(@ahsm444) reported
@freedomsupport Ever since summer 2022 my service is very bad in Mississauga, ON. Prior to summer 2022 I’ve never had any issues. Calls are constantly dropping, LTE always switches to 3G. Phone keeps going to SOS mode because it lost reception fully. I have a new sim and a iPhone 14 pro.
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Rick Henriques
(@rshenriques) reported
@freedomsupport no. i've spoken to 4 reps and have gotten nowhere. enjoy your chargeback and CCTS complaint
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woohoo331
(@woohoo331) reported
@freedomsupport 10+ years been with you and your uncaring unfeeling "customer support" is demeaning and non Canadian I can tell you shipped it overseas. Support has hit a low water mark with this
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🌿رمشا
(@sadgaIriri_) reported
Literally the worst service providers I have ever come across in my entire existence @FreedomMobile. You guys bill people for services you don’t even provide & refuse to take care of it.
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N a h o 👽
(@yyznaho) reported
@freedomsupport Yes it is the trade up, but how can I benefit from these plans if I can't get the phone? And doesn't help that I have to call every single store to find it when one of your representatives can easily look it up and find it or should be able to
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Andrew Vanderschaaf
(@XylantExodus) reported
@freedomsupport not urgent, but my data says roaming. I'm at home on wifi, but I live in a city with solid coverage. I scanned manually for networks and I see 3 'away' options. Are the internet towers down in peterborough?
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FRAN 🇪🇸🇪🇸
(@mimadrid) reported
@FreedomMobile fFreedom doesn’t allow you to take advantages of new offers unless you terminate your present contract , lose funds and start all over. Not great business model and poor customer care team in the Philippines.
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Aatish Bhardwaj
(@aaybeerocker) reported
@freedomsupport Sorry but I ain’t in that List anytime. This is second time it’s happening. Certainly I would think of switching my network now because I am fed up of these excuses
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Keith Cordeiro
(@keithcordeiro) reported
@FreedomMobile I can’t understand how a company relays information to new customers via online chat, to then have a local retailer give different information? As a new customer, why am I the one running around to buy your product?? Am I missing something?? #poorservice
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tito
(@hebero1984) reported
@freedomsupport I don't but I do hope for 2023 you guys improve your customer service