Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Shkeeky
(@shkeeky) reported
@freedomsupport Can't make calls, cellular network down. Any feedback or expected resolution?
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Kayle Clark
(@kaclk) reported
I’m also seeing that @FreedomMobile/@ShawInfo mobile line is similarly showing intermittent 0 bars. Is this related since Freedom roams mostly on the Rogers network?
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Ahil Jaffer
(@AhilJaffer1) reported
@freedomsupport I am having issues with sending a text, none of them are going through. what is Going on??
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Nunya Biznez
(@GwapogiTalaga) reported
So....@FreedomMobile, let's talk about switching my service from Fido to you.
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Tony Omran
(@Tomran39) reported
@RogersHelps This is embarrassing. Everyone switch to @FreedomMobile we have signal!
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Adriana
(@StinsonAF) reported
@freedomsupport I am having issues with calls today. Is the network down?
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Michael
(@af__michael) reported
@freedomsupport what’s wrong with your cell service. Calls don’t work
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Pseudo Nym
(@IkeaLikesMe) reported
@freedomsupport Actually, I texted for help, and ended up just paying by phone. All's good, thanks!
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Average Joe
(@AverageJo44) reported
@freedomsupport @Elorac911 WHY don't you ANNOUNCE that you have a widespread outage????????
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Steph ✌🏼
(@StephhChao) reported
@FreedomMobile your website is honestly terrible can you please let me log in to my account lol I’m literally trying to give you money and can’t
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Plague_B0y
(@plague_b0y) reported
@FreedomMobile is a terrible company to choose for mobile service. Not saying the other options are better but they truly suck too. Their app is always broken and their calls constantly disconnect.
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Michael Duhaime
(@duhaime_michael) reported
@freedomsupport same issues here...phone tells me my service has been suspended even though I'm on auto pay and paid on Apr 9. Can't log into website either, tried 5 times. What's going on????
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Jordan Downey
(@geebs1983) reported
@freedomsupport waiting hold for over an hour to talk to support, this is ridiculous
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Cam
(@wjcmIII) reported
@freedomsupport Yeah....why isn't your network working??? No information posted.
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Cam
(@wjcmIII) reported
@FreedomMobile @ShawInfo Where is the update that your cell service is down?? Be proactive and get ahead of it!!! Poor PR!!
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Michael Duhaime
(@duhaime_michael) reported
@IkeaLikesMe @freedomsupport I'm having the same problems. Not much response from Freedom so far.
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Pseudo Nym
(@IkeaLikesMe) reported
@freedomsupport Hi, I'm trying to log into My Account. After I type in the verification code, it just resets to the same login page. I've tried this three times in two different browsers (Chrome, Edge). Is there something wrong with the login page right now?
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Robert #StopThe413 Zaichkowski
(@RZaichkowski) reported
@herbivore0 @FreedomMobile Too bad about them about to be acquired by Rogers unless if the CRTC & the federal government can block them. #cdnpoli
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Fredward Bureau-Russell
(@BureauRussell) reported
@FreedomMobile @jpsaxe @TikTokCanada I’m in a two-year contract with freedom mobile and moving to a location that has no service whatsoever from freedom mobile what do I do
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.
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Rykter
(@RykterScale) reported
@freedomsupport it seems there is Issues in the Lower Mainland trying to call out on the Network. None of my family can reach each other.
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Elle Rows 🍭
(@ellerows) reported
with the nation wide Rogers outage - im going to be sad when @FreedomMobile merges in like 2 years
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey @Rogers users how you liking your service now ? I bet you wish you could be with @FreedomMobile @freedomsupport
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Jordan Downey
(@geebs1983) reported
@freedomsupport almost 2 hours waiting on hold, finally gave up. Thanks for all the support
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Carole Ann
(@Elorac911) reported
@freedomsupport Help. On a loop with verification number, cant log on to make a payment. Phone calls need to happen..
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Cam
(@wjcmIII) reported
@freedomsupport what's going on with the network???? No updates to the fact that the system is down??
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MaxKing100 🍁
(@_MaxKing) reported
@carlos10876520 @freedomsupport Rogers is down, you can't call Rogers (incl. Fido & Chatr) customers.
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😈
(@stillballin_7) reported
@RogersHelps Restore when the entire country is with out service even @freedomsupport has service why are we paying 100plus a month for what I need my service backkkkkkkk
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Jordan Downey
(@geebs1983) reported
@freedomsupport why does it take so long to get anyone on the phone for support, waiting 45 mins on hold now
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Roy Urbanozo
(@RoyUrbanozo) reported
Glad to be a @FreedomMobile & @koodo customer today.