Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@freedomsupport Anyone else still waiting for their Pre order for IPhone Pro Max 13? I am and I did my preorder on Sept 17 2021 and no one from Freedom knows anything. No one can help. So much for Freedom. Maybe it's a code for leaving your company
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♡ Julia
(@JuliaNichols_) reported
@FreedomMobile It should actually be fraud that when I'm connected to wifi or a hotspot that you somehow can still charge me $48 in roaming fees when I had no knowledge that my phone was using roaming at all. **** this.
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Layne Douglas
(@baseball_layne) reported
Hi @freedomsupport Any texting issues in Calgary? Trying to text but won't go through - phone number formatted incorrectly? It's same number as forever
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𝖜𝖆𝖘𝖙𝖊𝖞𝖚𝖙𝖊
(@trxxvis) reported
@feedinghand @FreedomMobile forget outside the city i havent had more than 2 bars in the damn city in months🙄🙄
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Van Thieu
(@VanGThieu) reported
@freedomsupport @FreedomMobile can we use existing Freedom Mobile sim card on a 5G phone on your network, or do we need a new 5G compatible one?
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♡ Julia
(@JuliaNichols_) reported
@FreedomMobile is there an email address to the headquarters of Freedom I can have to talk about the exceptional service of a rep? If so please send it to me.
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Harry
(@Harry7531) reported
@FreedomMobile 8/10 times my calls are being dropped for a week now. I can even seem to call customer care to complain about it
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Makaveli
(@aboudy05) reported
@freedomsupport Service been down for almost 24 hours
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile Some people just don’t get it @FreedomMobile network anywhere as it doesnt exist.
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@freedomsupport That's funny. You literally in a private message said you could not help me and that you had no knowledge about the orders....
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Matt Poirier
(@Matpoirier) reported
from
Saanich, British Columbia
@rickk_james @freedomsupport Feeling the same way, being told tickets are resolved, when they're not, being told I might have to wait, meanwhile watching the phone sell out elsewhere. I was actually told my order was processed by an agent, only to find out it never was.
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Kelly Pacheco
(@KellyPa58647577) reported
@freedomsupport are you guys having phone issues in London Ontario? Can't receive calls
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Saajal Lohani
(@Saajal_Lion17) reported
@freedomsupport ported my network to Freedom on 24th Oct 21 in North york. The sales rep said he hs activated the new freedom sim. Its been more than 30 hours, unable to make calls or recieve calls. Network shows only 2 bars. However data works fine. Pls advise @FreedomMobile
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Natalia Gomez
(@lagatagoloza) reported
I just had one of he worst customer service experience at the @FreedomMobile in Marlborough Mall here in Calgary. There’s nothing like trying to pay a bill and the two employees not wanting to help AT ALL!! 😡😡
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M. Jackson
(@DevServWorker) reported
@FreedomMobile We bought the $100 plan with freedom mobile for our child. Do not get it for your kids. It cannot recieve or make calls or texts indoors. Anyone else with this issue? Freedom mobile doesn't care after you get it either.
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simptober
(@feedinghand) reported
I am begging for a new phone plan. Release me from @FreedomMobile's shackles pls god damn December can't come faster 😭
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Blablablaanotheraccount
(@Blablablaanoth1) reported
@freedomsupport worst experience ever taking to your support staff
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Sarahh
(@sarahhlxx) reported
@freedomsupport is there any network problems? My network switched to roaming but I haven't left my house.
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Randal Backström
(@charlynovember) reported
@FreedomMobile has the absolute worst customer service I've ever experienced - almost as bad as their cell service. Never again.
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ka_peyakot_mahihkan
(@mahihkan63) reported
@FreedomMobile Sick & tired of the extremely bad service ! Don't expect me to pay for 15% out of 100% of service when my bill is due at the end of this month ! I will be calling to complain directly !!! 😤😠😡🤬
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JoeyT
(@joeyterrien) reported
@FreedomMobile is there phone issues in London ON my phone won’t receive calls
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𝖜𝖆𝖘𝖙𝖊𝖞𝖚𝖙𝖊
(@trxxvis) reported
@feedinghand @FreedomMobile its true I’ve been granted so many additions even tho we literally went in and got our phones TOGETHER, same day same time same deal. still garbage overall tho i cant wait for us to be free of this in december
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Brenda Massey
(@BrendaM70) reported
@freedomsupport hi there. Just switched to Freedom on the weekend and so far seems to be smooth transition. One issue just started today. MMS messages are no longer sending successfully.
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Kahleel B.
(@_XAmount) reported
@FreedomMobile your guys service is garbage
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Ryan McGarry
(@RyanMcGarry) reported
@freedomsupport Best Buy is selling for $1179 as well, it's not a wholesale price. As a longtime customer who just finished a 2 year term, and may be in the market for a new device, I don't appreciate the misrepresentation.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@moe_mnf @FreedomMobile If your own home doesn't allow signal inside, this will never reflect the entirety of the coverage areas. Turn on Wi-Fi calling.
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Kiefer Abram
(@kikithekrakra99) reported
@RogersHelps in Surrey, BC .... 72th Ave and 144th street has never been impoved for cell service including #freedommobile and other cell service providers....
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simptober
(@feedinghand) reported
@trxxvis @FreedomMobile Yes bestie. We gon get some new phone plans. Bye to the service provider that thinks areas like Muskoka should incur roaming charges 🤧🤔
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Blablablaanotheraccount
(@Blablablaanoth1) reported
@FreedomMobile your call center staff are useless and rude.
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Rebel THEVFTERPVRTY
(@thevfterpvrty) reported
@freedomsupport what da hell wrong wit y’all ****