Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (31%)
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Total Blackout (6%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, Langley and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Duncan |
Total Blackout | |
| Burnaby |
Total Blackout | |
| Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Ruddra
(@HypeManRudy) reported
@FreedomMobile @Brightstar Is this how good your service is? Been waiting on a hold for 1.5hrs and still waiting with the corporate manager of Likewize Gave my phone for repair to likewize and it's been 3 weeks since it was received by them, and still no status on my phone :(
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Jake
(@Cheeryarbiter) reported
@freedomsupport I'm not the owner of the account, would you still be able to help?
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Kimakazee👻
(@Kimakazee_) reported
holy hell, I have NEVER dealt with someone so rude as i did today with @freedomsupport , thankfully i saved the conversation, but you guys need to teach your employees what customer service actually is, instead of berating the customer and making them feel stupid.
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tooyoung
(@Fire4418) reported
@freedomsupport So since you didn’t unlock properly This is something you should fix
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tooyoung
(@Fire4418) reported
@FreedomMobile is the worst carrier in Canada. It is impossible to unlock the phone and the people in call center hang up when you call. Despite law in Canada, they are keeping your phones locked. It is time to contact @ccts
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Lorelei
(@Lorelei58162386) reported
@FreedomMobile Freedom sucks ive been with the comany over 10 years
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Tony Colalillo
(@tonytmg) reported
@FreedomMobile This is definitely NOT the 7% solution
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justin turner
(@424_justin) reported
@freedomsupport I did try that earlier seemed to work for awhile. Did it again seems ok for now… hope it isn’t a phone issue… thanks!
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justin turner
(@424_justin) reported
@FreedomMobile why is your data service not working???
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Katie from Canada
(@xUnderdog21) reported
So my phone charger just started smoking at work. I quickly unplugged it and called @freedomsupport to find out what I need to check on my PHONE to make sure it's ok and the agent kept repeating "take the charger to a repair shop to get looked at. How can I help?" Wtf
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yguoopy
(@yguoopy) reported
@FreedomMobile Yeo fix your website so I can pay my bill
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pumpkin spice cryptid
(@birdnotchess) reported
@freedomsupport hi Freedom, my phone keeps not reading my SIM card, and doesn't work until I restart it. I'm not sure if it's a phone issue or SIM card issue?
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Jake
(@Cheeryarbiter) reported
@freedomsupport Hey, I'm just wondering if you're getting reports of SMS failing to send? I'm having iffy issues sending texts, I can be retrying for 15 minutes before it either sends or I take a screenshot and it sends immediately. Been about 2 weeks-ish like this
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CRYPTO JAB
(@ShillerShark) reported
@shanathalas @FreedomMobile Wtf lol
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Nikon_Dev ❁
(@NikonDSquad) reported
@FreedomMobile Kid: MOM HELP ME I AM GETTING KIDNAPPED
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Shelly Sinyard
(@ShellySinyard) reported
@FreedomMobile HORRIBLE company who gave away our phone number that we were STILL paying for. Number has been ours for 19 years. Gave it to a daycare and never ever told us. Now offering $10 monthly credit for 6 months when we were out of service for several months. More to come
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Terri Rowan RMT (she/her or they/them)
(@tlrowanrmt) reported
I know us Canadians are getting pretty hosed on our cell phone plans but @FreedomMobile just charged me a $45 connection fee for a new phone despite being an existing customer with a number already connected.
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an apt user name
(@deadgirlwendi) reported
@freedomsupport why bother? it's just going to happen again next month. If it weren't for the fact i should only be paying $15/month for this, i would have left already. since you guys keep hitting me at $20, i'll just find another service
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ChristineJ
(@BossMommaCJ) reported
@DomChrisOwens @FreedomMobile Way beyond what I understand about wireless service.
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Madisyn McKee
(@restlessworker) reported
@freedomsupport is forcing me to go into a mall to return a phone and putting me (7 months pregnant) at risk in a pandemic because THEY forgot to send a shipping label to return a phone. This company has been nothing but terrible to deal with when trying to upgrade.
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Raymond Lee
(@raymondlee11) reported
@freedomsupport are there any issues with text messages today?
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Mike Greer♿️🇨🇦💉💉 (He/Him)
(@OI_Mike13) reported
@tlrowanrmt @FreedomMobile Downloading more on the customer in the name of Self Service, but still charging us for that service they should be performing. Yup with Rogers buying them, this is makes sense as they are falling in line with their bad business practices.
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Dominic Christian Owens
(@DomChrisOwens) reported
from
Kingston, Ontario
@freedomsupport If there is anyone specific with the company I could send a formal email to with a better explanation of the ideas and how they'd improve consumer experience without hurting profit/network integrity I'd be totally willing to do so if you'd forward me that info via DM.
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Terri Rowan RMT (she/her or they/them)
(@tlrowanrmt) reported
@freedomsupport Perhaps considering changing it to a "Network Improvement Fee" then? Connection fee makes it sound like you provided me with an actual service.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@Cystichygroma82 @FreedomMobile Turn on Wi-Fi calling and your devices inability to get signal inside your own home or workplace will be resolved. It's that simple.
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Terri Rowan RMT (she/her or they/them)
(@tlrowanrmt) reported
@kkeen0 @FreedomMobile I have. Been on text with customer support for the past two days. They just keep saying the fee is non-refundable.
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Kimakazee👻
(@Kimakazee_) reported
Honestly, worst service ive ever gotten from @FreedomMobile what a joke man, has the option to suspend your service, which i did under the impression i wouldnt be charged, and yet they still charge me and wont even entertain the fact that its misleading and wont help me at all
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Peninah
(@PeninahTweets) reported
@FreedomMobile is cellular service down in Toronto?
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alexander brodhagen
(@abrod91) reported
@FreedomMobile why is it when I have full bars that I get the least amount of service, can’t even load a tweet with this service!
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Belibra
(@Belib16) reported
@freedomsupport why is it that I can't send long texts to people? My siblings with the same phone and different phone company have no issues doing long texts.