Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (65%)
-
Phone (19%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Winston D'souza
(@winstonckm) reported
@FreedomMobile Such a bad experience with freedom mobile. I was having really good plan with Fido. Just because i wanted Apple Watch plan i moved to freedom. Now i have been told i cant add watch plan as my account is deposit account. Really disappointed as i am miss-lead by rep
-
Leila Nery
(@LeilaNery34) reported
What a great customer service @FedExCanada and @IKEACanada, you guys went above and beyond, the first one to deliver a parcel @FreedomMobile couldn't help me with and Ikea with the tray for my baby's high chair. #AmazingCustomerService
-
ਭਲਿੰਦਰ
(@BhalinderBedi) reported
@madebygoogle @FreedomMobile Was amped to get my #Pixel6 during BF. Over the past week it has been nothing but random restart after random restart while sitting idle. Absurd. 1x is too many let alone 8x in a day! 🤯 (Fully updated/ran in safe mode/reset - issue still persists)
-
bean
(@777bean777) reported
@FreedomMobile hands down the worse service provider incase anyone was wondering
-
Christopher Johnstone
(@Christopherj818) reported
@FreedomMobile This is a good deal I reccommend taking advantage of this offer! If you end up becoming a Freedom Mobile customer please mention that I(Chris Johnstone from Kingston, ON) refered you to Freedom & I'll get $25, if enough people do it than I'll be able to get a much better phone.
-
Hololos
(@H0L0L0S) reported
@daveobri @FreedomMobile @ChurchWellesley When I had to knock to get in, I understood bc maybe with covid capacity limits they’d only let a few people in at a time but when I saw an unmasked customer & turned around to leave, I found that the door was locked BOTH ways. They unlatched it remotely immediately but ZOIKS.
-
The Somm of All Things
(@_Cee_Squared) reported
@freedomsupport hi, I'm trying to pay my bill but I can't login with my phone number and pin. Even with express pay, it doesn't recognize my number as a Freedom phone number. Any help with this?
-
Tom Foolery
(@TomFool1234) reported
@freedomsupport With all due respect, being on twitter is not a replacement for not training your employees in the call centre or having them hang up on you when they can’t find out what a SIM card is
-
Ken (TANSTAAFL) Schnell
(@KenSchnell) reported
@AnthonyLacavera @FreedomMobile We need and deserve affordable wireless service. What it’s currently costing us is obscene.
-
Cam 🇨🇦
(@TheCamMoore) reported
. @FreedomMobile you want to tell me why I spent 30 minutes trying to unlock a phone and two agents both didn't help You want me to call the CRTC?
-
Razz
(@rajcan7) reported
@FreedomMobile This is not working.. can they fix this? Very poor service from the app.
-
Winston D'souza
(@winstonckm) reported
@FreedomMobile I ported my number from Fido to Freedom its been more than 10 hours. Still my number is not active, stuck with temporary number. Could you please check, I already missed lot of important calls because of this issue.
-
Artsygal
(@Artsygal2019) reported
@BhalinderBedi @madebygoogle @FreedomMobile I'm having the same problems. Not able to send or receive texts. Also no connection at times. Hot battery when using maps. Basically the phone is not operating as designed. The second line on my account with a pixel 6 pro just erased all messages, contacts, and emails.
-
Ed Karter804🇨🇦
(@eddykarter) reported
@freedomsupport If anyone considering getting service with this **** company DON'T they will **** you and won't listen they even like to harass the family members of deceased customer . What a ******* joke .Now they have added a new level of harassment Piece of **** ***********
-
Artsygal
(@Artsygal2019) reported
@freedomsupport Sorry about that. I'm not a freedom mobile customer. I'm a Verizon customer unfortunately.
-
sandi
(@sandi08304376) reported
@FreedomMobile CAN WE STOP FAST FORWARDING OUR LIVES FOR YOUR CRAP.
-
Bad Wolf (nikolai)
(@marvell70) reported
@freedomsupport I've been having a problem with online bill payments. System error is constant. Aside from having to pay at the kiosk, what are my options?
-
Constant Observer
(@ConstantObs) reported
@freedomsupport Hi. I just activated a line. Cellular service works, but there is no data. The plan includes 3G of LTE data.
-
Tom Foolery
(@TomFool1234) reported
@FreedomMobile called freedom mobile and it wasn’t until the 4th person that actually knew what a SIM card was. Seriously! First person kept rushing me off the phone before knowing if I needed more help
-
Razz
(@rajcan7) reported
@FreedomMobile Using freedom from 4 years. Now I experience worst service 😒 😑. No one to help existing customer and they disconnected my service
-
MedGeekRN
(@lovespark2121) reported
@FreedomMobile Hello, may I know if I can suspend my freedom mobile service for a month and a half until I am out of country? I hold a tab and can pay the my tab charge but I will not be using the call or internet service from outside Canada. Been with freedom 4 plus years.
-
Sandy Segeren
(@ssinca95) reported
@freedomsupport The scam calls stopped for a while. I assumed it was "Stirred Shaken" technology doing its work. Yeah, it's not working now. Several calls yesterday, 2 already this morning. No "the CRA doesn't have an arrest warrant" nor are there "packages waiting with CBSA"
-
Al
(@Alphanumeric_X) reported
@freedomsupport Did you get remove the 'Absolute Zero' phones? I am unable to locate them on your site. I normally upgrade my phone every 2 years on boxing day. This year is coming up for renewal. Please help.
-
Jack Fisher
(@Jack_Fisher_4) reported
Have I been on WIND/Freedom my entire phone-having life? Yes. Do I want them to do better because sometimes when I reach my 5gb of data and can't access basic sites, it sucks - or when I'm, say, between major towns and there's no service - yes. Obviously. Please @Freedommobile
-
Alex Denzo
(@CoinConsultants) reported
@AnthonyLacavera @FreedomMobile Ya ya ya... People have been saying that for 10 years. Your service will be garbage, and everything will be roaming. **** Canadian telecoms.
-
TEAM RECOVERY ACCOUNT
(@ShipShapeCruise) reported
@_Cee_Squared @freedomsupport Kindly send me a direct message to help you recover back your account
-
Al
(@Alphanumeric_X) reported
@FreedomMobile Did you get remove the 'Absolute Zero' phones? I am unable to locate them on your site. I normally upgrade my phone every 2 years on boxing day. This year is coming up for renewal. Please help.
-
Nightstar12
(@nightstar12) reported
@FreedomMobile before he could at least call now your company says his number is invalid. Almost 2 hours trying to get help from text service.
-
Nightstar12
(@nightstar12) reported
@freedomsupport why is my husband's account suspended. The payment goes through the credit card every month. But every month while the payment is pending you keep ending his account. Now he can't get help via phone bc they say his number invalid.
-
C.D.
(@NaijaSweet) reported
@freedomsupport why aren't you guys offering the GB bonus to existing customers on existing lines in good standing? Same plan/price but the new customer will have 35GB and existing customer 15GB? Shame on you guys 😔