Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Edmonton, Kingston, Vancouver, Toronto, Scarborough, Abbotsford, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Phone | |
| Edmonton |
Internet | |
| Kingston |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kyle James Isaac
(@kijames) reported
@freedomsupport @FreedomMobile @madebygoogle Does Freedom Mobile offer LTE connectivity and service for the new Pixel Watch? I would like to get one but I need to know if it'll connect to your network or not ...
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Lee-Anne-Rose Walker
(@leeanne_walker) reported
@freedomsupport That’s not true. Just spoke to someone on the phone and my ticket will not be escalated to be resolved. Im paying $150 a month to not be able to send txt msgs and no one can tell me why or help.
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I.T Technology
(@ITTechnology7) reported
@freedomsupport hey @freedomsupport ! my sim card is in, but i cant call or text or anything, when i call it gives me the --beep--beep--beep sound. why is this happening? also, my data isnt working but thats because it ran out, probably. can you help out!
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StansMeal
(@Stans_Meal) reported
@freedomsupport Nope, too late. Joke of a service.
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Michael Jones 🇨🇦🏴🇺🇦
(@MichaelJonesETC) reported
@michivp @freedomsupport @FreedomMobile Yeah, that becomes an ID issue and has to be done face to face unfortunately
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Amma2020
(@Amma02020) reported
@FreedomMobile I am annoyed, as Freedom mobile has no technical staff at their westway location, who can solve the issues with their chat features problem with Samsung phones
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Lee-Anne-Rose Walker
(@leeanne_walker) reported
@freedomsupport love it when Freedom just turned off txt msg for NO reason and refusing to turn it back on. Supposedly tech support is closed on weekends. Thanks Freedom! #thanksfornothing #freedommobile @FreedomMobile
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Tee Lo
(@tlgm123) reported
@freedomsupport Is the network down in Toronto? Cannot get any connection from north York to downtown
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@Amma02020 @FreedomMobile If you're talking about RCS not working properly, temporarily turn it off, then turn it back on. The other way around it to get it working, would be a factory reset (because transfering junk data and settings from your previous device, can cause issues like these to happen).
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bailey
(@sourlivvy) reported
@FreedomMobile fix ur **** before i kms
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ℕ𝕠 ℙ𝕒𝕤𝕒 ℕ𝕒𝕕𝕒
(@MrPisstofferson) reported
@FreedomMobile Y’all fix your online system yet?? 👀
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Ehtisham Qadir
(@EhtishamQ) reported
@freedomsupport So at least your customer service department should inform us, Tried to call them but they don’t have any answer and same for my friend @wyne357
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Reaon Ford
(@reaonford) reported
@freedomsupport I just got off the phone with your colleagues — they were unable to help me, but thanks for the offer. I was told I would need to turn off my Wifi every time, which isn’t much of a fix.
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Gord
(@GordinKelowna) reported
@freedomsupport I just got a text from freedom saying due to a billing error we have issued me a credit. Text help for more info. Scam
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Kempton Lam 🇺🇦 🇨🇦
(@Kempton) reported
@YukariSakamoto @Verizon @VerizonSupport So sorry to hear the continue problems u have w #fail #Verizon when they told u to pay more than u should and then refuse to refund u! P.S. When I had problems with #FreedomMobile, they often drag out the complains, or refunds but they 90%+ do the right things if I kept at it.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@VictoriousOwO @FreedomMobile And nobody said you were mandated to buy a new device to remain a customer.
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Canadian Raccoon.
(@LocalRaccoon156) reported
Bruh I understand making service slow when you pass your data limit. But making it slow to the point you can barely use is literally the most evil thing I can imagine. Thank you @FreedomMobile you made working harder for me.
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Lee-Anne-Rose Walker
(@leeanne_walker) reported
@freedomsupport I’m starting to get really annoyed with how reliable service is. Haven’t been able to send txt msg for 3 days now and no one there can help. Are you guys have outages?
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StansMeal
(@Stans_Meal) reported
@FreedomMobile Your slogan should be "Freedom From Data and Any Effective Communication" Absolute joke of a service. @CRTC
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Balaji B
(@aquarianiyer) reported
@freedomsupport I am a @FreedomMobile customer since 2017. Could you dm me and take down my number before letting me know of stock? I am not confident the stores will call.
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𝕋𝕙𝕖 𝕌𝕟𝕘𝕠𝕧𝕖𝕣𝕟𝕒𝕓𝕝𝕖 𝕆𝕟𝕖
(@MrPisstofferson) reported
@FreedomMobile FIX YOUR SITE!!! 🤬
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Fore The Show
(@foretheshow) reported
@freedomsupport For the past 48 hours I have no data connectivity. Nothing loads. Are there outage issues or is this a throttling of my data?
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HudHudDabangg
(@HudDabangg) reported
@freedomsupport I was chatting with your support contact over the issues with my coverage connectivity on roaming. Will I be able to continue the chat or wait till tomorrow
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Kaushal Tailor
(@Kaushal_Tailor) reported
@RanadeAarushi @FreedomMobile ohoho... thanks for the this Red Flag, I'll never buy from them! @freedomsupport
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Roya Motion
(@MotionRoya) reported
@FreedomMobile Please support Iranian women #mahsaamini #مهسا_امینی
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Justin Chen
(@Jianyong) reported
@freedomsupport Called CS line twice today to discuss plan upgrade. Both times after taking to loyalty dept for just one minute, it hang up. So frustrated and next time I call), it will be about closing account and I wish they can actually close my account before hanging up!
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Sunny's Game Dev Posts
(@sunnydevposts) reported
@freedomsupport I got a text from someone claiming to be "#FREEDOM MOBILE# Due to a billing erorr, we have issued you a credit. Respond HELP for more info." Is this you guys or a scam caller?
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Mind over Matter
(@tryoung) reported
@MichaelJonesETC @freedomsupport @FreedomMobile Their customer support is generally better than Bell's, Roger's and Telus'. Never had a complaint about Freedom, other than lack of signal in Stittsville. I still remember being on the phone with Rogers for hours to resolve a problem. Pathetic.
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priyanka
(@priyankack08) reported
@FidoSolutions I sent message 1 response that's it. Nothing else. If you can help me to end service with Fido so that I can switch to @FreedomMobile
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Digital Dolphin
(@digitaldolphin) reported
@halkeye @thaeus Oh yeah they totally replaced it for me, but it's a problem with the reception, it seems specific to the frequency used by @FreedomMobile I've nearly switched back to my Pixel 3 so many times. Massive totally dead areas, and plenty of them.