Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (70%)
-
Phone (13%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Surrey, London, Kingston, Scarborough, Ottawa, Edmonton, Paspebiac, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford and Shep's Subdivision.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Toronto |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Riccia M.S Kay Quinn
(@PrincessRiccia) reported
@freedomsupport been calling support for an hour and keep getting my calls dropped when the line is getting transferred.
-
Kelly Is No One
(@kellyIsSomeOne) reported
Attention ALL companies & corporations. If you want to speak with me, I require a person on the other end of the phone. Leaving me a voicemail telling me to call you isn't working for me. I will never call you. #CustomerService @FreedomMobile
-
Invest2theMoon
(@invest2the) reported
@freedomsupport Freedom Service is down in Surrey, BC
-
Kevin Miller 🧞♂️
(@jkmiller123) reported
@FreedomMobile great customer support today. Thank. Added a data package to the wrong line at 3 am because I was sleepy. And they fixed it up quickly and easily.
-
Virve Aljas
(@VirveAljas) reported
from
Toronto, Ontario
@freedomsupport With all due respect, your process could go something like this: "My child died, I need to cancel the plan and return the phone." "We'll take care of everything, the plan is canceled as of now, we'll send you a return package for the phone. Condolences."
-
woohoo331
(@woohoo331) reported
@freedomsupport Barrie Essa drive location as everything else is closed on a Sunday been unhappy with freedom as a whole since the shaw takeover by y Rogers was announced customer service has gone to -10
-
woohoo331
(@woohoo331) reported
@freedomsupport 5 stores no stock wow talk about wasting my time on this Freedom never has stock of any phone that people want
-
shyan jan
(@SajidSahir) reported
@freedomsupport My network is down in south east calgary wts the issue plz
-
Kris Uguccioni
(@kris_ugu) reported
Go into the store. Which we did yesterday. Guy updated her plan no problem but no phone in stock. She’s there again today and now they won’t upgrade her device, that they now have in stock…. Bc her married last name is different. @freedomsupport why do you guys make things hard?
-
...one eye open when I'm sleepin, one AaAyyyeEEEee
(@Ceeceepunk) reported
@freedomsupport so, is there any service outages in Surrey, BC? I know there qas a power outage, but no one is actually saying anything. Can we get some clarity?
-
BaldGuyWaffles
(@baldguymcgee) reported
@FreedomMobile any issues for Ottawa, ON for outgoing SMS ? Had to send several times to work once type thing. Pls let me know
-
Virve Aljas
(@VirveAljas) reported
from
Toronto, Ontario
@freedomsupport Get a hold of you? That's a very innovative solution. They've already wasted valuable time trying to deal with your customer service. A name, a direct contact would be fantastic.
-
Kevin Kimmis
(@KPKyeg) reported
@TheLastLinda Glad to know he’s trying. I’m with @FreedomMobile which is cheap but they only have a 4G network. And since Shaw announced the sale to Rogers, which has Videotron buying Freedom, talk of upgrading their network has ceased.
-
nikayaholmess 👑
(@nikayaholmess__) reported
@freedomsupport Currently on the phone waiting to speak with a supervisor. The service used to be fantastic when I worked for you guys and it seems it has all went down hill since.
-
Kelvin Claveria ⚡️
(@kcclaveria) reported
@MishaAbasov @FreedomMobile @Fidomobile Wait, it is? I thought it was on the same network as Rogers.
-
David Draper
(@madmanbrewer) reported
@freedomsupport I was on the support number, asked for a manager... I was told (in a nice way) too bad for you....
-
포라⁷
(@polabahbah) reported
@FreedomMobile has the worst customer service!
-
Virve Aljas
(@VirveAljas) reported
from
Toronto, Ontario
Hi, @FreedomMobile. A friend's son died of cancer. You might imagine that negotiating your high fees to cancel their son's plan and return the phone is the last thing they need on top of their grief. Anything you can do to show some basic humanity and compassion?
-
woohoo331
(@woohoo331) reported
@freedomsupport trying that but its a guesstimate at best they are looking at 4-5 weeks before they can guarantee anything how do you never have stock of any of the phones that people are looking for?
-
Reinhardt_M
(@Marcus_hardt) reported
@freedomsupport Is LTE service down in downtown Vancouver. I have bars but no 3G. Or LTE. This happened yesterday too around the same time
-
Misha Abasov 🇺🇦
(@MishaAbasov) reported
@kcclaveria @FreedomMobile @Fidomobile Fido is bad. Finally switched to Rogers two months ago.
-
CaptainHamster142
(@CHamster142) reported
@freedomsupport Is the mobile network in Calgary down? I can't make any calls, and when I tried the troubleshooter on the website to send me a support SMS, no message/sms showed up
-
shyan jan
(@SajidSahir) reported
@freedomsupport My network is down in south east calgary..wts is the isssue
-
G S
(@GS05478077) reported
@freedomsupport Why do I have no service and then I will have service just for it to go total black out again
-
Hectorplus.ca ( con AMLO )
(@hector604) reported
@PrimeBane Looks like freedom mobile network @freedomsupport is down
-
Virve Aljas
(@VirveAljas) reported
from
Toronto, Ontario
@dhogg72 @freedomsupport Hi again @FreedomMobile, you asked for them to reach out. They have. Twice. Are you getting a sense of how their customer service experience has been thus far as you charge them massive fees for canceling services following the death of their child?
-
David Draper
(@madmanbrewer) reported
@freedomsupport As I have said repeatedly, I paid for the roaming. Yes I was in Windsor the day before but that shouldn't be my problem
-
woohoo331
(@woohoo331) reported
@freedomsupport Lol you have no way to check stock, you have referred me to call every store and check myself defeating the purpose of ordering online telling people now that freedom never has stock go elsewhere if you want a specific phone
-
Hectorplus.ca ( con AMLO )
(@hector604) reported
@freedomsupport @PrimeBane It was down for half an hour, same as what happened to Telus earlier today, service is ok now
-
pahanakun
(@pahanakun) reported
Sleazy @FreedomMobile business practices: -It now costs $20 to do in store what you can do for free without face to face human interaction thru the app -unlike my ISP @TekSavvyNetwork they improved their plans and just left me, a loyal customer, paying more for less