Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (56%)
- Phone (34%)
- Wi-fi (5%)
- Total Blackout (3%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Valemount, Edmonton, Toronto, Anmore, Ottawa, Kingston, Mississauga, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, and Pointe-Claire.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 2 days ago |
|
Valemount
|
Internet | 2 days ago |
|
Edmonton
|
Internet | 3 days ago |
|
Toronto
|
Phone | 8 days ago |
|
Anmore
|
Internet | 9 days ago |
|
Toronto
|
Internet | 10 days ago |
Full Outage Map
Community Discussion
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Farhan Z (@Far4Truth) reported@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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baddiesbingebravo (@baddiesbngbravo) reported@FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service
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Davis Marsh (@Lucidsennin) reported@FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.
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Eve (@Eve62617669) reported@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
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manjunath anand (@ManjunathAnand) reported@FreedomMobile - impossible to reach on phone, WhatsApp and chat. Disconnected my line with no explaination and waiting for more than 2 hours with someone else’s phone. I don’t know how think someone can reach the support line using others phone for two hours.
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Arise (@Ariseskater) reported@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
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Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported@FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me
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Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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Joe bala (@joebalacan) reported@FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile
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Javi Medina (@javiermedina15) reported@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
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Temi🐆🍒 (@temid4yo) reported@FreedomMobile can you pick up the customer care line omggg
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(adam) (@ONRADAM) reported@FreedomMobile Never ever again
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Chris (@Silverxx27) reported@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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Silvia C. (@SilviaCai) reported@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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gbreezie (@garry568) reported@FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.
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Wisdom (@ASAP_N0_Rocky) reported@FreedomMobile is the worst mobile company in Canada hands down
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Derek Smith (@derek8128) reportedHey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
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Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported@FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.
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Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported@TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.
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Sharayah Palmer (@SharayahPalmer) reported@FreedomMobile How about you guys figure out how to make it so people don’t wait on hold for an hour to see why their internet isn’t working… I say this as I actively sit on hold. Terrible customer service
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Testezlaf (@testezlaf) reported@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
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gbreezie (@garry568) reported@FreedomMobile support Samsung watch LTE already. Stop loving apple so much
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MaxNPV (@TheMaxNPV) reported@GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.
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Greg (@pcguy8088) reported@FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.
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Tristan Carpio (@TrisCarpio) reported@FreedomMobile hello having trouble activating an esim. Can you assist
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Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reportedPay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews
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rehan (@wawast) reported@FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.
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mistassixbulletsappears (@orobichan420) reported@FreedomMobile DO SOMETHING ABOUT YOUR INTERNET SERVICE OUTAGE