Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Québec, Vancouver, Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg and Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Québec |
Wi-fi | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Tossable Digits
(@TossableDigits) reported
@freedomsupport Maybe a training error? The Customer clearly received the SMS while in another country. They replied YES but FM did not get it. They called but the 2nd Port Out request was rejected. They chatted but still, no luck. I hope you can resolve it. DM us for the phone number.
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Adeel
(@Adeel56418267) reported
@FreedomMobile makes fun of customers, I have it in a chat of mine. Super piss poor company
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iMac
(@iMac58138190) reported
@freedomsupport @PatBrownrigg1 Your guys service isn’t working no signals
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Dupaths
(@TheRealDupaths) reported
@FreedomMobile Why is my signal not working all of a sudden in Brantford?, has been working for months no problem and then all of a sudden nothing.
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Mandy Rickman-Edwards
(@EdwardsRickman) reported
@FreedomMobile so if this is not taking care of by mid March I will be contact the news and more how many people have been treated like this and who is not taking a step forward is this how you guys treat customers..
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Shehryar Kharadi
(@shehryarkharadi) reported
@freedomsupport Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.
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Diana Roca Baltzis
(@iheartwinnieeee) reported
@freedomsupport I'm having texts failing for 2 days, is service down in Ottawa.
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Tony Diep
(@realtonydiep) reported
@freedomsupport Sending texts stopped working yesterday. Issue is Freedom SIM bc phone works with Bell SIM. Your 611 won't ring and 1-877 number not accepting calls. No answer to DM. What's going on Freedom? #freedommobile
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Tossable Digits
(@TossableDigits) reported
Hi @freedomsupport Our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.
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Lav Gupta
(@lavgupta) reported
@canadapostcorp @canadaposthelps freedom mobile customer service is claiming that you are currently taking 12 weeks to deliver mails. They send me a refund cheque on 21st Dec and it is yet to be delivered. Can you guys please clarify this? @FreedomMobile
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The Real Jesus
(@therealLarrBear) reported
@FreedomMobile Freedom is horrible. Do not do it
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Pat Brownrigg
(@PatBrownrigg1) reported
@FreedomMobile are you having problems with your landlines? I'm trying to get through to all 3 numbers but just dead silence after I dial the numbers!
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Adeel
(@Adeel56418267) reported
@FreedomMobile Pretty upset that I was called a liar from your employees when I have proof of the issue. I also have the conversation from your employee on my phone. Is this how you treat everyone who has an issue?
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Michael B
(@mbsask) reported
@freedomsupport Tried to make a payment online just now...& was rejected for a server issue. Is this common? Never happened to me before....
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Tossable Digits
(@TossableDigits) reported
@freedomsupport They have, multiple times. It is clear that your Port Out process does not consider customers who wish to Port Out but are not physically in Canada at the time they submit their request. Despite calls and chats by your customer, multiple Port Out requests have been rejected by FM
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Lina
(@MissHalti) reported
@FreedomMobile is the actual the worst mobile provider of all time. I been try leave them and transfer my phone to another provider. They not even let me do that it’s been 24 hour I just want my # back. #givemyshitback
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Laura Caldwell
(@tpalaura) reported
from
Lincoln, Ontario
@freedomsupport anyone else having service issues right now?
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PK 🏆🎮
(@HeyYouGame) reported
@freedomsupport is phone service currently down? I can’t phone or receive calls.
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Marisa
(@Marisa98974297) reported
@FreedomMobile I LOVE having to call 7 times in the past month as my card keeps getting charged unlawfully and the response I get is “we may call you back in a week, we may not - no guarantee” LOL at your customer service.
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RM
(@rrmortiss) reported
@freedomsupport This needs to be promoted more. I thought Freedom had horrible coverage and was going to switch back to Rogers until I set this up. It's been great now.
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Prince14U2NV
(@Prince14N) reported
@FreedomMobile worst customer care I have ever experienced in my entire life how is it that I paid my phone bill but you guys can’t find my money? And your reps are so rude 🙄 holyyyyyy
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Tossable Digits
(@TossableDigits) reported
Hi @FreedomMobile our mutual customer is Porting to us. The customer left Canada. They got your SMS Port Out request, but sent from 45537, a Canada Short Code - the reply will never reach you. The Toll Free # alternate is Canada-only. We suggest using a local # for both instead.
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JP Virdi
(@JPSinghVirdi) reported
@freedomsupport very bad service - you guys are thief - Jatinder Pal Singh -6472326034
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Abdiel Camargo
(@abdielcamargot) reported
@freedomsupport From June 2020 I’m not living in Canada. I have called several times to cancel my plan. And you still discount money from my credit card. I need help.
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Shehryar Kharadi
(@shehryarkharadi) reported
@FreedomMobile Anyway to urgently contact, the normal contact centers are closed and i need urgent support. My number has been ported to a wrong number.
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B. Okojie | Naijamomlife
(@QmovesO) reported
@FreedomMobile I've been tryin to get my picmessaging fixed . My husband since September 2020. They are so quick to disconnect your phone if you are one day past due, but will frustrate you by not fixing the problem when you have a technical issue.
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Londonont lowincome
(@Karen28427210) reported
@freedomsupport hi im London Ontario is there any issues in the area my service is not working good slow?
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Tossable Digits
(@TossableDigits) reported
@freedomsupport They have. "SC" told our customer that Freedom Mobile "cannot authorize it via our end." The customer is outside of Canada. They can receive the Port Out SMS message, but cannot reply because you use a Canada-only Short Code to send it. They cannot call 877-946-3184 it is CA-only
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Krissy Harling
(@KrissysDesigns) reported
@freedomsupport is there an outage? I have had no service for over 30 minutes between Hamilton and Niagara.
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JP Virdi
(@JPSinghVirdi) reported
@FreedomMobile i you very are very bad , very bad network - Jatinder Pal Singh -647232 6034