Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Mississauga, Vancouver, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet | |
| New Westminster |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.
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bunnybear7280
(@hornybear0106) reported
@freedomsupport They suck I left them cause of fake promises they kept telling me so I left to Telus witch I thought I'd never go back to
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Elize
(@EarthToElize) reported
@FreedomMobile I got freedom over a week ago & haven’t been able to make or receive calls since. It’s not just inconvenient its unsafe. if theres an emergency I can’t call help. I’ve contacted customer service twice & after 5 business days i have no idea when it will be fixed.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Why are you trying to sell me the iPhone 12 then if you don't support its best feature? And what kind of modern cell company has no idea when they will have 5G? Wow. Just Wow.
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Laddie
(@plutoorbust) reported
@Kyuss_Jones @freedomsupport I was with them. Their network is difficult if you leave the area. But from the sake of hassle, issues, and costumer service they were better than any provider I’ve ever been with. Once they get their network large enough I would go with them again.
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Real ones know
(@TheRealOnesKnow) reported
@FreedomMobile Yo how come you guys have so many issues man. Like Wdf do people in your head office do all day? Or do you hire any bum off the street to run things?
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.
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pong35
(@pong358) reported
@freedomsupport is the service is down right now?
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Chris Young
(@Norsunenergy) reported
Hey @FreedomMobile #freedommobile why such garbage customer abuse?"The promotion is available for a limited time to eligible new and existing customers" means If i want to change my plan, I can. Yet your CSR tells me only new customers qualify for the plans advertised @CCTS_CPRST
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Linds W
(@lindshopewalsh) reported
@freedomsupport Considering freedom mobile is shite and customer service is rude and practically non-existent, maybe you should try to be more motivational. Also I was promised a call back with 24-48 hours about three weeks ago. So maybe less stupid tweets and more doing your job?
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NerdHerder77
(@NerdHerder77) reported
@freedomsupport @usmanim97119989 Having the same issue trying to make an Express Payment for my dad's prepaid account. The address section to fill out keeps removing everything I type in every time I tab or click out of the address bar.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
Check to ensure your device didn't just shut off data after 2 or 3GB. Also, @cakesinspector @FreedomMobile treat others the way you expect to be treated, or expect to be ignored or hung-up on. Nobody will want to deal with such rubbish.
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Judith
(@judemitnyan) reported
@freedomsupport Hey there! I spoke to 2 customer service representatives tonight about this. The first one told me ot must have been a fraud and 2nd that the offer finished 1 day before I did the transaction! They offered partial compensation for the $30 tab. This is bad faith action.
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Judith McLaughlin
(@yessfac1) reported
@FreedomMobile really need some customer service here please
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Roly Poly
(@rolypolyistaken) reported
.@FreedomMobile you guys make it hard to cancel cellphone service on purpose and everyone knows it.
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Anne's last brain cell
(@umazes) reported
@NerdHerder77 @freedomsupport @usmanim97119989 Just wanted to say I had the same issue, I've already spoken to live support on Freedom Mobile's website and they told me to just try a different method like paying by calling customer support. Pretty annoying.
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.
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S T 🇨🇦🇮🇹
(@DirectSterzo1) reported
@FreedomMobile Garbage one of the worst iPhones in last 10 years
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Fearless493
(@fearless493) reported
@FreedomMobile you're customer service associates suck and need to be trained better. Hanging up on a customer for being right about something is unprofessional to say the least
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Chintan
(@Chintan72024830) reported
@freedomsupport disappointed with customer support call. After being freedom mobile customer for 6 years .Starting to find options.
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Dos Dosis 👏💩💣🥍💉💉
(@Undead_Meathead) reported
@freedomsupport Is there an outage in Mississauga?
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Isaac Enkoom
(@isaac_enkoom) reported
@FreedomMobile why is there no service in Quebec ? 🤔
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Drew McIntyre
(@Drewmaq) reported
@FreedomMobile Due to a Freedom mobile screw up, i was overcharged by $433 and told my account was suspended. I paid the overage, just to get the phones working. 3 hrs on a chat with a live agent, still no service on 2 phones.
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@Rootbrian_ @papiisenpaii @FreedomMobile Nah every other provider I’ve had , I’ve been able to have service outside the city ... literally this is the only one where I haven’t been able to use my data outside the city
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Drew McIntyre
(@Drewmaq) reported
@freedomsupport Done. please skip the apologies and just fix the issue. the live agent i was speaking to is now not responding.
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile This company is a scam and they don’t have nearly enough technology to meet the average consumers needs. Yes they offer their services with fun little twists but rest assured every tech support staff will hang up on you and not one of them speaks English.
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Laddie
(@plutoorbust) reported
@DaveSfmg54 @ungullibleguy @FreedomMobile Customer*
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Nazir Kamani
(@Nazkamani) reported
@freedomsupport Has my phone been unlocked as yet. I will now ping support on Facebook and messenger.
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Laddie
(@plutoorbust) reported
@DaveSfmg54 @ungullibleguy @FreedomMobile Nope I agree with just Dave. Best provider I’ve been with. Their network needs a lot upgrades before I consider going back. But from costumer service and sorts they were great
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@shae_brianna @FreedomMobile From what I have been experiencing, the third-party payment processor has been getting hit by cyberattacks on a daily basis. It's brutal, and it sucks, and nothing freedom can do about it. :(