Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Toronto, Agassiz, New Westminster, Pitt Meadows, Duncan, Barrie, Oakville, Calgary, Belleville, Nepean, Windsor, Ottawa, Montréal and St-Jean-Port-Joli.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Toronto |
Internet | |
| Agassiz |
Phone | |
| New Westminster |
Phone | |
| Agassiz |
||
| Pitt Meadows |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Asma Aouadi
(@AsmaAouadi7) reported
@FreedomMobile If anything happens to me and I need to use my phone to call a hospital or an emergency @frdmmobile you ll be held accountable I said it right now over the phone and it s registered and I say it now I clearly said that
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Asma Aouadi
(@AsmaAouadi7) reported
@freedomsupport and they asked me to wait another week!!! seriously with everythingvi explained to them with all the trouble shooting they did it s simple just refund me and let me go in peace don't put my life neither my daughter in jeopardy as I don't have anyone here except my phone!
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juniorˣᵒ
(@jrxomj) reported
@TheJUNOAwards @theweeknd @FreedomMobile #JFCTheWeeknd I was never there
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JamesUpNorth
(@GarbageJames) reported
@FreedomMobile way to make it next to impossible to close any internet account ever , use our fast messaging service , takes about 4 min per reply. I’m sure 30% of freedoms customers are just people who still pay their Bill cause they can’t get through to cancel .
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#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@FreedomMobile I am not satisfied with your service and billing you charged activation fee in first bill but when you sell the person said we don’t charge from you I will left freedom soon bad experience 😒
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Asma Aouadi
(@AsmaAouadi7) reported
@freedomsupport I ve been contacting you guys several times since March 1st and I was extremely patient your colleagues have been promising me solutions but in vain last time they told mr they ll call back after one week with a solution and guess what they didn't.i was the one who called
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J-U-S
(@SanchezJusely) reported
@TheJUNOAwards @justinbieber @FreedomMobile All bad I vote for #JFCJustinBieber
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J-U-S
(@SanchezJusely) reported
@TheJUNOAwards @justinbieber @FreedomMobile Unstable I vote for #JFCJustinBieber
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Siddharth Shah
(@_siddharthshah) reported
@FreedomMobile - I am having hard time with the customer care service. I have been told at store that activation fees will be waived off after talking to customer care but no one is listening. I trusted your store and now it is going nowhere. Can someone help ?
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chaern
(@chaern2) reported
@freedomsupport I won't use my freedom mobile account for half year. how can I cancel my account or keep it in a low price?
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Dylan
(@Dylantmby) reported
@TheJUNOAwards @justinbieber @FreedomMobile Unstable #JFCJustinBieber
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Asma Aouadi
(@AsmaAouadi7) reported
@MKQTR4 @FreedomMobile @TheJUNOAwards I hear you well I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them
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I am Liberal. Hear me roar.
(@garnetwood) reported
@freedomsupport I don't know how to DM but service is back anyhow when Fort Erie power came back on.
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Siddharth Shah
(@_siddharthshah) reported
@FreedomMobile @freedomsupport - I am having hard time with the customer care service. I have been told at store that activation fees will be waived off after talking to customer care but no one is listening. I trusted your store and now it is going nowhere. Can someone help ?
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J-U-S
(@SanchezJusely) reported
@TheJUNOAwards @justinbieber @FreedomMobile bad day I vote for #JFCJustinBieber
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Usama Siddiqui
(@ussamasiddiqui) reported
@freedomsupport Hi, for some reason many freedom users are experiencing problems with their text messages where numerous duplicate texts are being sent of the same thing
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Asma Aouadi
(@AsmaAouadi7) reported
@freedomsupport if my safety is your priority you shouldn't need more than 24hrs but you took 1 week and now you are extending it for another week ignoring the incident that happened to me last time and I wasn't able to use my phone to call the hospital while I m next to my daughter!
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Asma Aouadi
(@AsmaAouadi7) reported
@MKQTR4 @FreedomMobile @TheJUNOAwards that she can't use her phone in case of an emergency so my life and my daughters are in jeopardy in case I need to call for help I m super disgusted
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MarineBean
(@communitychicki) reported
@freedomsupport I need to speak with an agent and I don't know my pin #. I can't get a live person and it's noon on a weekday. HELP!
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Asma Aouadi
(@AsmaAouadi7) reported
@FreedomMobile that she can't use her phone in case of an emergency so my life and my daughters are in jeopardy in case I need to call for help I m super disgusted
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Bevvy Brands Design
(@bevvybrands) reported
@freedomsupport I can't seem to switch SIM numbers using the app or any browsers. Same.error everyone. Is the system down?? Calling didn't help
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Esdras✨
(@gwsAG93) reported
@TheJUNOAwards @theweeknd @FreedomMobile Coming down #JFCTheWeeknd
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𝐌𝐚𝐫𝐢𝐚 𝐂𝐚𝐬𝐮𝐜𝐜𝐢🛸
(@MariaCasucci12) reported
@TheJUNOAwards @tatemcrae @FreedomMobile BAD ONES #JFCTateMcRae
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I am Liberal. Hear me roar.
(@garnetwood) reported
@freedomsupport Why am I roaming (picking up AT&T signal) when I am at home in Fort Erie? Is the signal down in the Niagara region?
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Tate Mcrae Portugal
(@tatemcraept) reported
@TheJUNOAwards @tatemcrae @FreedomMobile BAD ONES #JFCTateMcRae
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#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@FreedomMobile I think you have worst network service
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Amit Kumar 🇨🇦
(@EternallyAmit) reported
@freedomsupport I'm an existing customer looking for an iPhone upgrade offer?
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Sean Feldman
(@sfeldman) reported
from
Calgary, Alberta
@freedomsupport reception in Royal Oak NW is horrid. 3 different phones.
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Asma Aouadi
(@AsmaAouadi7) reported
@FreedomMobile I can't be more disappointed with such service provider and I m trapped since they didn't want to refund my money which they were deducting twice from the debit and current they are ignoring a client safety who clearly informed them
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MK QTR
(@MKQTR4) reported
@FreedomMobile @TheJUNOAwards Educate your customer support agent how to handle customer issues with respect..!