Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 11/20/2025 08:30

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaVancouver Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaMississauga Phone
CanadaVancouver Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • GMPOLL Goldie Poll (@GMPOLL) reported

    @freedomsupport I’m literally on hold now though? This is terrible customer service

  • Esther46370627 Esther (@Esther46370627) reported

    @freedomsupport Still trying to upgrade my phone and now calling 611 and 1-877-946-3184 will not connect at all. Online chat is useless!!! Do you want business or not? @FreedomMobile @freedomsupport Help would be nice!!!

  • bissybody123 Bisi (@bissybody123) reported

    @FreedomMobile I changed my phone, inserted my SIM card and I got a "network locked Sim card inserted " error.

  • fatihce23 AGA (@fatihce23) reported

    @freedomsupport This copy paste is just waste of time.. at least 10 times I spoke to your agent. I beg beg beg people keep away from this terrible brand. There is no word to describe their hypocrisy...

  • msobral2011 Marcus Sobral (@msobral2011) reported

    So you are a @FreedomMobile customer for 4 years, find a deal on line, but as an existing customer you can’t take advantage of it. You are less valuable than a new customer.

  • curtisyiskey Adam (@curtisyiskey) reported

    @FreedomMobile Not to mention being hung up on 3 times by technical support trying to figure out why my brand new phone from them can't even send a picture or watch YouTube on data. 20GB of unusable data

  • fatihce23 AGA (@fatihce23) reported

    @FreedomMobile Keep away from Freedom for peace of mind.. it is totally garbage ..

  • Crackmacs cm (@Crackmacs) reported

    @Gayosaurus @FreedomMobile I had it (mrs) and it was so awful downtown it was unuseable and i switched providers. Cheap data is useless unless it works.

  • Esther46370627 Esther (@Esther46370627) reported

    @freedomsupport HI Z.Z @freedomsupport please read before you post response save us all the embarrassment - already tried online chat that was the problem and final straw

  • JFurrTO shirtlesstoo 2.0 (@JFurrTO) reported

    @freedomsupport I am the primary account holder, and the requirement to call your customer service is noted, and will cost you.

  • thesportsmanjc Jordy "Best Bet" (@thesportsmanjc) reported

    Hey @FreedomMobile how’s about when u send someone a new SIM you include a tiny tidbit of info about NEEDING TO GO INTO A STORE TO ACTIVATE IT. Like WTF it’s 2020 #insane #bullshit

  • Kingedmyself Crownedmyselfking (@Kingedmyself) reported

    @FreedomMobile this is gonna be my last month with you. I wish it was on better terms but this company has only robbed me for years and never ever fixed any problems your data is the fastest, the fastest to finished in days not weeks days #thereisnofreedomhere

  • GMPOLL Goldie Poll (@GMPOLL) reported

    Hey @FreedomMobile, planning on letting me upgrade my phone yet? Or are you just going to keep making me call you, put me on hold for ages, treat me like I somehow don’t know how to use a website, and then tell me to go to a store when we’re in lockdown? Or?

  • ImIrshadkhan Irshad Khan (@ImIrshadkhan) reported

    @FreedomMobile Hi My partners account has been top up incorrectly inspite of us telling freedom customer care not to do that. #shameonfreedom #pathetic #worstcustomerexperience

  • BBettadpur Balu Bettadpur (@BBettadpur) reported

    @FreedomMobile Rather unfortunate. I tried to upgrade my phone. Seriously one of the worst experience. I can't understand how a company cannot accept payment from a customer who is willing to pay. I am a customer for the past 5 year's at least and on auto pay. The sales team failed badly

  • fatihce23 AGA (@fatihce23) reported

    @freedomsupport At least 5 times I spoke to you.. only talking without solution. Thanks

  • theshivamm Shivam Malhotra (@theshivamm) reported

    @FreedomMobile was happy to join you but now regretting every second. Ported from chatr but now my chatr number is no service and freedom number is still temporary. Called you, chatted live, chatted over whtsapp, chatted over imessage but nobody is able to help. I am frustrated

  • brianburrell Brian Burrell ➐ (@brianburrell) reported

    @freedomsupport To be honest I respect the honesty of the worker. I believe you that stores aren’t permitted. I just want the issue to be addressed. I called every store in the GTA. Some stores obeyed the pre list and some didn’t.

  • Jmack1117 Jmack111 (@Jmack1117) reported

    Called customer service at freedom mobile dealt with a so called supervisor named Hossam Aslan who refused to give me his employee number. 7 years with freedom after this experience cancelling my line. #freedommobile

  • fatihce23 AGA (@fatihce23) reported

    @FreedomMobile Never believe this terrible brand. You value them until you put signature and two weeks period passed. That is it. Keep away from freedom for peace of your mind. I have two lines and will be closing as soon as I get a chance..

  • Esther46370627 Esther (@Esther46370627) reported

    @freedomsupport I need help I have been trying to buy a phone for 5 hrs finally got someone on chat who cannot read English. Your phone line is down I need a human PLEASE I AM BEGGING!!!!!!

  • JeremyJSchultz schultz (@JeremyJSchultz) reported

    Debated it a while and we're going with @FreedomMobile because not only do they have cheaper service but there's no way they'd ever tear down the Skydome.

  • Crackmacs cm (@Crackmacs) reported

    @Gayosaurus @FreedomMobile It's so tempting. My only concern has been leaving the city. I don't do it often, but when I do, I really really really enjoy having service. Especially when camping and stuff.

  • JFurrTO shirtlesstoo 2.0 (@JFurrTO) reported

    Hey @FreedomMobile why the hell cant I cancel my wife's cell plan using your website? You're on the verge of losing us both...

  • rinobo Rino B 🐧 (@rinobo) reported

    @GMPOLL @FreedomMobile How is their cell phone service overall, ive heard it can be really hit and miss a lot of the time.

  • brianburrell Brian Burrell ➐ (@brianburrell) reported

    @freedomsupport It has already happen which I have proof. And my next message will be to the executive since I have their contact after I been screwed over multiple times this year and even the reps and managers felt so bad. t

  • curtisyiskey Adam (@curtisyiskey) reported

    @FreedomMobile Before being tricked into getting this..note that they do not have 5G capabilities. Hard enough to connect to LTE. Also, just ask them how fast their data speeds are (up and down). They will NEVER give you an answer. If you ask bell, they immediately say 100mbps up and down.

  • The_Strath Michael Strathmore (@The_Strath) reported

    @FreedomMobile Wait... your network offers 5G service?

  • fatihce23 AGA (@fatihce23) reported

    @FreedomMobile Do not believe this terrible brand.. Keep away from Freedom for peace of your mind. Just a friendly warning.

  • mdotpatel1 Mayur Patel (@mdotpatel1) reported

    @FreedomMobile Kindly pass message to Back Office Team to respond Customer Queries. I am wanting for more than a week for resolution. #UseLess