Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (66%)
-
Phone (18%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Ottawa, Montréal, St-Jean-Port-Joli, Vancouver, Calgary, Nepean, Brampton, Winnipeg, Edmonton, Surrey, Coquitlam, New Westminster, Victoria and Nanaimo.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Ottawa |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
SiegeTank
(@SiegeTank11563) reported
@freedomsupport Cell phone data down? not working for my whole family all of a sudden
-
Prabin Acharya
(@PrabinAcharya24) reported
@freedomsupport Your service is crap. Your agent duped me. I complained and after that never heard from you people. You don't care about your customers. You will not survive this way. Can you please consider my complaint?
-
Anthony Lacavera
(@AnthonyLacavera) reported
@rsoltyk @FreedomMobile At the time, the group of private equity investors forced the sale of WIND to Shaw, over my objections. I never would have sold it and would have continued building.
-
Behroze666
(@behroze666) reported
I was doing uber and now I can’t do it. My whole night is wasted. @FreedomMobile definitely need a compensation for that. Didn’t expect this from you. I was a proud freedom mobile customer since 3 and a half years.
-
Tashi
(@Tashi44162282) reported
@freedomsupport @FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home.
-
Sherry
(@Sherry14122770) reported
@FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?
-
Marvin
(@marvinandro) reported
@freedomsupport It was back up around 10am. Looks like Down reports on the various sides show that most other areas are coming back up, too.
-
Digital Dolphin
(@digitaldolphin) reported
@IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!
-
Nandini
(@Nandini07284468) reported
Wtf @FreedomMobile - why the internet outage tonight? Highly inconvenience and no statement issued from the company. Your customers deserve an update
-
Carrie
(@EmpressCarri) reported
@FreedomMobile Guys the internet is still down, any updates on service restoration???
-
juliapak - proud Canadian🇨🇦🍁
(@julzpak) reported
@freedomsupport ya my internet is down... i guess i'll have to wait. #rogersoutage its like rogers lol
-
MO JO
(@MoneyMakerMo1) reported
@freedomsupport Lol come back to work...mobile internet down
-
Siddharth Patel
(@Siddhar83784405) reported
@freedomsupport Freedom Mobile internet is down
-
Harman
(@harmanmultani2) reported
@freedomsupport u guys closed and my internet is down
-
Boss (2WayWiggs)
(@BigBoss52112110) reported
@freedomsupport Mobile Internet is not working.
-
Marvin
(@marvinandro) reported
from
Toronto, Ontario
@freedomsupport It was back up around 10am. Looks like Down reports on the various sites show that most other areas are coming back up, too.
-
said akuda
(@said_ibro) reported
@freedomsupport Why your internet is not working
-
Terry Luttrell
(@luttrell20) reported
@FreedomMobile Hopefully the phone is better than your service because I can't go into Walmart without losing signal
-
Terry Luttrell
(@luttrell20) reported
@freedomsupport How about no service in BMO field in Toronto no service there either. And that's a open field
-
Sherry
(@Sherry14122770) reported
@mrmrmrfffff @FreedomMobile Still not working right i am standing at tim hortans
-
Prabin Acharya
(@PrabinAcharya24) reported
@freedomsupport you guys are of no help. You do nothing. You just want to earn money and customer care is not the priority. One of your agents duped me and I complained about that and you guys do nothing. But, I wasted a lot of time trying to get justice.
-
T HC
(@THC96756480) reported
@FreedomMobile mobile internet is down
-
Holls 🤸♀️
(@Hollysaysrawrr) reported
@freedomsupport Just in time when mobile internet goes down. 😐
-
Sidhak Goraya
(@sidhak_goraya) reported
@freedomsupport Mobile internet is not working
-
Spuk 🇷🇺/🇺🇦
(@ShiNoTenshiTwo) reported
@icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them
-
Mona
(@ClownsAreEvil) reported
@FreedomMobile Kindly provide a contact number where I can express my displeasure at the treatment received at one of your stores today. Elderly women should NEVER be humiliated or yelled at for any reason. We need to talk.
-
RobeonMew
(@RobeonMew) reported
@FreedomMobile internet is down Eglinton area call service up
-
VICTORIA
(@victoriiaarrr) reported
@FreedomMobile not working
-
Tashi
(@Tashi44162282) reported
@FreedomMobile the mobile internet has not been working for the past 1 hr. Your support team disconnects the call in the middle of the conversation.i was trying to get uber but no luck since no internet. My friend shared the hotspot that brings me home. RIP and solve the issues.
-
LouiStaR
(@louiswolfx) reported
@freedomsupport Freedom mobile is down.