Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (52%)
- Phone (42%)
- Wi-fi (6%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Toronto, Scarborough, Ottawa, Vancouver, Pickering, Calgary, Kitchener, Edmonton, Burlington, and Niagara-on-the-Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Phone | 6 days ago |
|
Toronto
|
Phone | 13 days ago |
|
Scarborough
|
Phone | 15 days ago |
|
Toronto
|
Internet | 16 days ago |
|
Ottawa
|
Phone | 18 days ago |
|
Toronto
|
Phone | 24 days ago |
Full Outage Map
Community Discussion
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Saint Chirp (@SaintChirp) reported@FreedomMobile used to be good. I've been with them for 10+ years. Now, terrible customer service and lack of empathy.
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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CONSTANTINE VALDOR (@kami_007x) reported@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
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Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported@FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.
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🦉 (@Raptorswave) reported@FreedomMobile the worst service plus even worse customer service
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sarah (@yeehawsarahh) reported@FreedomMobile i dislike your phone company and your customer service very much. it’s really terrible how you steal money from customers and then when they call/live chat support numerous times, i don’t get respected or helped and the manager even spells my name wrong
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Eve (@Eve62617669) reported@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
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Jay (@sh_jags) reported@FreedomMobile Service down
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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Jen Whyte (@cheesebroad) reported@FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.
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Taylor (@mysticalsloths) reported@FreedomMobile Can you guys fix your site? It’s hella slow to make a payment. Also the speed of your network has gotten worse the last few weeks.
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Juliette (@Juliettemvp) reported@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
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Javi Medina (@javiermedina15) reported@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
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Greg (@pcguy8088) reported@FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.
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Wil Boucher (@BoucherWil98675) reported@FreedomMobile is service down for Vancouver internet?
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Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported@FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me
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mystofrealm (@mystofrealm) reported@FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.
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Nehal Mohamed ⚕️ (@NEHAL888888) reported@FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!
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Dgrootonis (@iamgroot11) reported@FreedomMobile Team fireworks, it’s too bad that the freedom mobile arch was CLOSED and did t host fireworks on CANADA DAY.
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Stephanie the alchemist (@Stephdalchemist) reportedUsually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?
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Scott C (@scottacalvert) reported@FreedomMobile How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working
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J.S. Karma (@EtInferius) reported@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
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Parag Gajjar (@PARAG4591) reportedCustomer since 2017. @FreedomMobile says my contract showed the wrong TradeUp amount. 6 months later they added $669 and won’t waive it. Their mistake, my cost.
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Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reportedPay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews
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manjunath anand (@ManjunathAnand) reported@FreedomMobile - impossible to reach on phone, WhatsApp and chat. Disconnected my line with no explaination and waiting for more than 2 hours with someone else’s phone. I don’t know how think someone can reach the support line using others phone for two hours.
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sarah (@yeehawsarahh) reported@FreedomMobile i dislike your phone company and your customer service very much
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Randy Mikla (@RandyMikla) reportedSupport sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile
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Ricardo Delgado (@richardlights3) reported@FreedomMobile To all my friend and followers this company is a big scam I had bad experience
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Jayem 🇨🇦 (@LXXIIpercent) reported@FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE
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Lily (@Lily08901017) reported@FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards