Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 11/28/2025 19:00

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Victoria, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaToronto Internet
CanadaToronto Total Blackout
CanadaToronto Internet
CanadaVictoria Phone
CanadaToronto TV
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • doobydude420 doobydude (@doobydude420) reported

    @freedomsupport hi I'm from Ontario canada and my freedom mobile data is very slow its always going to 3G or 4G and the speed is terrible and I am on a samsung Z fold 3 5G.

  • Mike_Boldis FSD Tesla Student (@Mike_Boldis) reported

    @FreedomMobile If I want to test your coverage and signal can I just buy a prepaid SIM? It has the same network as all the other plans right?

  • savouxx savouxx ☁️ (@savouxx) reported

    @freedomsupport There should be someone higher up that speeds this service up a bit faster as it’s unusable at times and doesn’t fall under unlimited data usage.

  • Massoud58677991 Sam (@Massoud58677991) reported

    @FreedomMobile Whoa you won’t have signal when u need it .

  • MellowCanuck_46 Mellowcanuck (@MellowCanuck_46) reported

    @FreedomMobile ....unlimited but only up to 20 gigs? Your service is snap crackle pop.

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @HODLSFMV2 @FreedomMobile They aren't if you have a compatible device. Wi-Fi calling solves the need for a signal booster (as long as you have internet service at home, where signal cannot get inside), voLTE solves the need for your device to fall back to 3G for voice calls. Both don't cost a thing.

  • savouxx savouxx ☁️ (@savouxx) reported

    @freedomsupport But if it doesn’t load the pages the data isn’t unlimited it’s throttled and limited. It’s very clear, unlimited data - but should be working when my data bucket is used up it shouldn’t slow down in speed

  • DDeenie Dee Mo (@DDeenie) reported

    @freedomsupport @freedomsupport I assure you I have spoken to Likewize on many occasions; they offer no reasonable solutions,unless I want to travel by ferry to Vancouver Island. Their service reflects on you. @FreedomMobile has left me in the cold to deal with their insurance provider. BBB next

  • trinity_assylum trinitys_assylum (@trinity_assylum) reported

    @Rootbrian_ @FreedomMobile Connection service. Not all the time would a customer have service outside of the city. I canceled because when ever I travelled outside of Toronto where I purchased my plan my service would drop considerably.

  • savouxx savouxx ☁️ (@savouxx) reported

    @FreedomMobile your unlimited data plans slow down once the data bucket is used up. This actually slows down the internet so much that it’s unusable. Can you speed up the data please.

  • eunoiax12 question their answers (@eunoiax12) reported

    And now that we’re on the topic, the worst phone company award goes to @FreedomMobile

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @SweetSourcream3 @FreedomMobile You don't need to change your plan. If you want a lower tab rate, make a down-payment towards the device (50-75% is best). It's what I would do.

  • raminbourne Ramin Bourne (@raminbourne) reported

    @peternowak I needed a second line - was told WiFi calling wasn’t supported for prepaid plans! Asked me to switch to Telus. I switched to @FreedomMobile ! On another note, noticed FM service quality has changed a lot - I may even switch my primary line from Telus to FM!

  • DDeenie Dee Mo (@DDeenie) reported

    @FreedomMobile has provided quite possibly the worst customer service I have ever experienced. They have admitted that their insurance carrier @likewize is not providing the service we thought we were paying for but are unable to provide an acceptable solution.

  • McPumpface Pumpy McPumpface (@McPumpface) reported

    @FreedomMobile Connection fee? Seriously? Aren’t you supposed to buy me a drink before you try and *******?

  • shantellefoster lightskin baddie 😌 (@shantellefoster) reported

    @FreedomMobile has to possibly be the worst phone company in canada. I switched to rogers a month ago and you guys are still charging me. Customer service hung up on me after i asked her to transfer me to someone else ….

  • DDeenie Dee Mo (@DDeenie) reported

    @freedomsupport provides terrible service. Their insurance provider, Likewize, has no option for in person repairs in the lower mainland of BC. @FreedomMobile cannot offer a reasonable alternate solution to the problem.Don’t use them as a provider or buy the insurance.

  • Dan_26__ Dan (@Dan_26__) reported

    @FreedomMobile When will freedom network expand to banff?! Come on guys!!

  • timwhothy Tim (@timwhothy) reported

    @freedomsupport I got charged way too much for my first phone bill, the guy said $108 and i got charged $137 wtheck.. pls help

  • savouxx savouxx ☁️ (@savouxx) reported

    @freedomsupport Unlimited data shouldn’t slow down after the data bucket is used as it originally did when wind was your company. I hate the change. It’s not unlimited when the lte speeds are unusable. Just a thought.

  • HODLSFMV2 Tron M (@HODLSFMV2) reported

    @FreedomMobile Freedom is absolute garbage.

  • TheraBarclay Thera Barclay (@TheraBarclay) reported

    Hey @freedomsupport, my data services have been suspended due to an "outsanding balance", but I've already paid off my balance (in fact, I have a $45 credit). I can't make or receive calls or text messages. Any help in sorting this out would be much appreciated!

  • JowanJomon Jowan Manjooran Jomon (@JowanJomon) reported

    @freedomsupport been trying to change my plan for an hour now. Somebody please respond. Apparently this is the loyal service🙌😮‍💨

  • NeilPatelcanada Neil Patel (@NeilPatelcanada) reported

    @FreedomMobile I am not happy with Freedom billing, after one year when I chat with agent asking about buyout, agent charged me $ 20 more monthly still facing network problems in Kitchener

  • bhagwaniakhi Akhilesh Bhagwani (@bhagwaniakhi) reported

    @freedomsupport Can I get a 30 dollar plan with 300 down ?

  • Nathan830911 Nathan  (@Nathan830911) reported

    @FreedomMobile Slow internet ever.

  • hayeslee13 hayes 🦔 (@hayeslee13) reported

    @Bell we know the infrastructure is there because @FreedomMobile has service down there...can y'all just think about your customers for a second?! we literally already pay so ******* much for our phone plans because of the telecom monopoly in canada

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @MellowCanuck_46 @freedomsupport They cannot guarantee signal inside your home or workplace/office. For that, there is Wi-Fi calling. Also, the number of bars is signal to noise ratio, not the level of service your device shows.

  • beingahumaan mukadder (@beingahumaan) reported

    @FreedomMobile ****** service and doesnt have 5g. They don’t invest 5g anymore. Don’t buy it.

  • BENDELLX1 BENDELLX (@BENDELLX1) reported

    @FreedomMobile what's going on with the network. It's been over 24hrs no data