Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Ketan
(@ketanrdc) reported
@FreedomMobile Hi, I had a prepaid account which expired because freedom mobile failed to execute auto pay on my card. The card is stilI valid and subsequent transactions of freedom mobile have passed without any problem. I had about $500 balance in the account and it was made 0
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Satvinder Singh
(@Satvind70085516) reported
@freedomsupport I have been struggling with my e-sim transfer. I haven't been able to use the wifi calling option since I migrated to e-sim. I'm going to switch to some other network if this isn't resolved in next 2 days or if I'm not given a proper resolution. Fed up of chasing you guys.
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Candyarse
(@CandyarseYEG) reported
@FreedomMobile @freedomsupport how come your website can’t tell me if I can go to a store for a certain phone? That’s some dark age crap.
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Astral Ego
(@Astral_Eggo) reported
Did you know that @FreedomMobile will not ship you a phone if you make a SINGLE late payment -- and by late I mean online banking doesn't work weekends -- even though you're recovering from heart surgery and immunocompromised during a pandemic? They're the best
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Ash
(@AshCHopkins) reported
@FreedomMobile your website and app are terrible and wont load the page to show me available devices for upgrade or anything. What's going on?
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ChrisW
(@ChJWo) reported
I need to know @FreedomMobile, you published a page about 5G in 2020, the 5G spectrum auction got pushed to June 2021...now you won't be participating in the auction. How & when will Freedom Mobile offer 5G service??? And pls don't say Stay Tuned for updates. Let's get answers.
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Mike Bolger
(@MikeBolger8) reported
When your call to @freedomsupport gets cut while trying to figure out why your data keeps stopping. Classic @FreedomMobile service #shitservice #nodata
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Eric
(@eric_poyntz) reported
Only go with @FreedomMobile if you want make sure you are scammed, otherwise NEVER sign up with them
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JayPeeEff
(@johnnyfulton) reported
@FreedomMobile SMS messages not working, Freedom-to-Freedom numbers.
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elshu the great
(@elshuuuuu) reported
@freedomsupport Is there service disruptions around kw or gta at the moment?
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Ketan
(@ketanrdc) reported
@FreedomMobile Now I am being offered only $100 by your customer care which is not acceptable at all. Customer care says they have authority to only give upto that amount and only back office can approve higher refund.
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x
(@markhxr1) reported
@FreedomMobile i have never seen a more ****** customer service than freedom. they promise you something and then back off their promises and promotions, ridiculous !!
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tony zed
(@ZedTheTiger) reported
@freedomsupport is texting system down? Cannot send texts. Getting error code 2.
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#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@freedomsupport No I don’t need your help now
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Astral Ego
(@Astral_Eggo) reported
With @FreedomMobile, you get remarkable customer service -- you'll remark at how little they care about your health concerns, broken promises on discounts, and lip service support from customer retention, all for $65/m.
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Mike Bolger
(@MikeBolger8) reported
@freedomsupport Just explain how i can sit in 1 spot not moving and have to airplane mode my phone 3 times because your network keeps stopping. And god help me if im on 4g. Even with full bars its 0 service.
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Haydunk
(@Haydunk1) reported
@TheJUNOAwards @FreedomMobile Bad Vs. Bad...
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Astral Ego
(@Astral_Eggo) reported
Want a company whose managers aren't around to help but will call you at their leisure when they feel like it? Damn, @FreedomMobile would be perfect for that!
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Astral Ego
(@Astral_Eggo) reported
If you're considering using a provider whose automated twitter account asks you to DM them about your problems and then leaves you on unread, @FreedomMobile has you covered.
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👁👁
(@ikigai91) reported
@FreedomMobile cancellation service department is more toxic than a zoo full of snakes 🐍.
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Nicholas Burke
(@badsquishy86) reported
@freedomsupport are you having network issues related to SMS? I can't seem to send any sms messages. Haven't tested phone calls yet.
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Grace Gordon
(@gracegordon1564) reported
@freedomsupport Hey! For some reason I have no access to my data. Can you help me out?
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East African Babe
(@ItsHanaCakes) reported
@FreedomMobile is a fraud! They take your payments and act like you never paid. 🤬🤬🤬
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Eric
(@eric_poyntz) reported
@freedomsupport “Help”
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Ryan Gray
(@UhhhRyan) reported
@freedomsupport Thanks @FreedomMobile just saw online I can get the same phone from you for $25 cheaper a month with more data. As is right now you’ll get my business. Sorry @virginmobilecan. Sucks to suck
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Chicagosportsfan
(@chicagosports88) reported
@FreedomMobile Unfortunately this doesn't make any difference to me since I live in Winnipeg and since Freedom mobile doesn't seem to give a damn about people in Winnipeg and bringing their services here so I had to re-sign with telus but hey it's your loss,
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Michael Jones 🏴🇨🇦🇪🇺💙
(@Michael38551821) reported
@StanWms @FreedomMobile @TheJUNOAwards I dunno, maybe getting pissed off about how many times a tweet appears in a timeline is not a hill I would choose to die on and if it's the least if your problems then count yourself lucky
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Stan Wms
(@StanWms) reported
@FreedomMobile @TheJUNOAwards I see this add so often it’s becoming worst than spam. Long time customer getting pissed
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Astral Ego
(@Astral_Eggo) reported
If you want a phone company that doesn't give a **** about the physical well-being of their customers, @FreedomMobile is the company for you. I've never been treated so poorly for so little in my life.
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Otto Yiu
(@oyiu) reported
@FreedomMobile Hi Freedom Mobile, I activated a prepaid plan yesterday and I was assigned someone else's account through my SIM card yesterday. I escalated to a manager that refuses to treat this seriously. I would like a refund. My case ID is C-640-78173.