Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (53%)
• Phone (30%)
• Wi-fi (12%)
• Total Blackout (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Mississauga, Pickering, Toronto, Calgary, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, and Ottawa.

City	Problem Type	Report Time
Vancouver	Internet	6 hours ago
Mississauga	Phone	12 days ago
Pickering	Phone	13 days ago
Toronto	Phone	20 days ago
Toronto	Phone	21 days ago
Calgary	Internet	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justin (@justinfinnn) reported 1 minute ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Justin (@justinfinnn) reported 5 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 6 minutes ago

  @FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for

• 
  Chris (@Silverxx27) reported 8 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Keith (@Keithito) reported 10 minutes ago

  @FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone

• 
  Eve (@Eve62617669) reported 15 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 16 minutes ago

  @FreedomMobile The cell service in Queensland SE Calgary is absolutely terrible. Luckily my contracts now up

• 
  Javi Medina (@javiermedina15) reported 16 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  gamine67 (@gamine67) reported 16 minutes ago

  @FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 19 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Adam Adam (@AdamA68412) reported 19 minutes ago

  @FreedomMobile Never again . .

• 
  Catchy name (@Catchyname5) reported 19 minutes ago

  @FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers

• 
  The Lenis (@LenisTheOrca) reported 28 minutes ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11

• 
  Kyng (@KebabsRLyf) reported 30 minutes ago

  @MelissaLMRogers @TELUSsupport I pay $44 (after tax). US Canada Mexico. 90gb. Price guarantee so they'll never change it even if my plan is grandfathered. Come to @FreedomMobile grab a prepaid plan for 1 month to test out, if you like it port your number over after.

• 
  Purna Kumal (@kumalpurna1) reported 30 minutes ago

  You guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?

• 
  James Kellough (@JamesKello) reported 31 minutes ago

  @FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻

• 
  François Caron 🇨🇦 (@Milnoc) reported 32 minutes ago

  Ugh! Tried to set up an account with @FreedomMobile, but their system is horribly broken! I've wasted too much time on this. Does anyone know where I can get a cheap plan for my upcoming backup phone? The original data requirement was 40 GB for the year at $15/month after taxes.

• 
  Spike (@HeyimSpike) reported 34 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  rui (@allfeteinc) reported 37 minutes ago

  @FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?

• 
  Eve (@Eve62617669) reported 38 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Al Sadius (@Alsadius) reported 38 minutes ago

  Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.

• 
  (adam) (@ONRADAM) reported 40 minutes ago

  @FreedomMobile Never ever again

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 41 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  Yvonne Kushe (@kushemusic) reported 42 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  Chris (@Silverxx27) reported 45 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Randy Mikla (@RandyMikla) reported 52 minutes ago

  Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 53 minutes ago

  @FreedomMobile Don’t go with freedom mobile if you live in SW or SE Calgary. Service is shits

• 
  Allen (@RealAllenTV) reported 53 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Testezlaf (@testezlaf) reported 54 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Ryan Wilson (@RyanNW23) reported 60 minutes ago

  @FreedomMobile wr have had an issue with how leaving your team was handled by the location we dealt with. We advised them our plans all along and they advised us the proper steps to take. Now they are charging us. #CustomerComplaint #customerservicefail