Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Edmonton, Agassiz, New Westminster, Pitt Meadows, Duncan and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Phone | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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kass
(@kassandrabrioux) reported
@FreedomMobile no ******* wonder you have to offer free phones or 262826GB of data to get customers - the worst part of my day every day is having your service on my phone
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Paul
(@Paulofthehammer) reported
@FreedomMobile My data just renewed im supposed to have full lte data. I usually have it where I currently am. It is slow and buffering. I am really regretting re-signing with Freedom.
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TenLha
(@Stand4Tibet) reported
Hi @FreedomMobile if u hav installed glass shield in ur store, does it mean ur employees doesn’t hav to wear Mask??Please keep ur customer’s health in priority. I thought Govt has made it mandatory to wear mask in stores unless u have a different rule for ur stores! #disappointed
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
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Cris
(@CrissyAD) reported
@freedomsupport @vulcanoboy 15 minutes. Wow I spent 1 1/2 hours at a location yesterday and didn’t even get served. Awful service at freedom mobile
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David Wooderson
(@LorenzoVanMatt4) reported
@FreedomMobile 1/2 I wanted to pay my bill since I was shopping I also wanted help with a promotion for an upgrade. The store is open door is locked im instructed to call a Number yo secure a time and place I can come into. Another lousy customer service Covid excuse.
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David Wooderson
(@LorenzoVanMatt4) reported
@freedomsupport You fail to understand there was no customers there was no cleaning going on. If Freedom is concerned about safety then why say your open physically? If no customers then open up and look after your customers who are available In this case SOON 2B FORMER CUSTOMER #NoExcuses
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Kevin Musial
(@kevinek95) reported
@freedomsupport Idk. But thats kind of a joke to tell someone that it takes 2 weeks to come in and then person waits for over a month... my current phone is barely working. Charger port doesnt work. And screen is busted... and all that happened right before i ordered the iphone 12 pro...
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
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Kevin Musial
(@kevinek95) reported
@freedomsupport I am very unhappy with your service so i would expect some recommendations. Since the fault is on your end...
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Cris
(@CrissyAD) reported
@Healathome1 @FreedomMobile @thepencentre All around very disappointed with their customer service.
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Cris
(@CrissyAD) reported
@freedomsupport I have been DM. Same type of service. Took 15 messages to get nowhere.
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Jordy🦕
(@jordyn_lyoness) reported
@FreedomMobile is there a reason I have 0 service no matter where I am? Is a tower down or did you forget to tell your customers you were doing something. It’s been 12 hours
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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Re
(@rlsavard) reported
@FreedomMobile I need to talk about a billing issue but your calls keep dropping when I call custumer support.
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Steph Lackey
(@stephlackey) reported
@FreedomMobile DM’ed. Thanks for trying to the rep who responded promptly. Appreciate your honesty. No solution. For others who may be in a similar situation, be sure to put two names on the account or Freedom WILL take advantage of a son trying to help his aging father.
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Steph Lackey
(@stephlackey) reported
@therobmilne @FreedomMobile I too have lost trust! My husband set up an account for his elderly father who now can no longer use a phone. He cancelled but they keep charging his credit card & they owe him money! They have acknowledged there is a credit but never credited his card. Many calls and no help!
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새벽
(@miseusaebyuk) reported
@FreedomMobile why is texting not available right now fix your stuff
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Darshan Nathwani
(@dnathwani) reported
@freedomsupport @FreedomMobile You guys shipped my mobile through fedex almost a week ago and it is still sitting at @FedExCanada Mississauga location. No service from FedEx customer service rep.
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healathome
(@Healathome1) reported
If you need no help or no support go to @FreedomMobile @thepencentre and you will end with no help.
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David Wooderson
(@LorenzoVanMatt4) reported
@freedomsupport Its ok I found a few other carriers willing to talk to me about taking me on as a customer.
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Steph Lackey
(@stephlackey) reported
@FreedomMobile Account was cancelled. FREEDOM continued to charge us. And now conveniently cannot help us to fix their mistake. I am in disbelief.
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SungManitu/2020
(@sungmanitu2020) reported
As usual I have little internet connection at this time of the evening daily @freedomsupport I suppose we need to talk. I will do my best not to take this out on one of your employees. It's the company I have issues with ! 🤬😡😠😤
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Philip Graham
(@_pgraham_) reported
@FreedomMobile Can you fix your login? I don't want to do multiple 2FA logins minutes apart when switching from shop to myaccount sub domains.
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PRAVIN BAGWE
(@pravin_bagwe) reported
@freedomsupport I am asking a refund for a service which I never received
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Matt
(@MattY90285928) reported
@freedomsupport hey there, once again can't send any SMS messages. Is there another outage? Located in Toronto.
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Channing Wilson
(@wilson_channing) reported
@FreedomMobile Hey everyone. Just a heads up Freedom customer ser. is crap. Well their cell range is bad, but the service is worse. They have now locked $1700 of mine from my bank account. Then proceeded to take it off my credit card. I had the money in the account ready. 🤬
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Tania Tomicic
(@mstomicic) reported
@FreedomMobile worst customer service! You changed my phone number without my permission, assigned a new number that was assigned to someone else and can't immediately rectify the problem? My old number is the only number I can be reached at! I cannot wait.
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PRAVIN BAGWE
(@pravin_bagwe) reported
@freedomsupport I get that they are not refundable . But if I have not received a service as promised , it should be refunded . The line has been activate but I was not able to make even one call . This was escalated 10 days back , the response was will be resolved in 5 days , still no progress
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john reyes
(@01johnn) reported
Lol @FreedomMobile im unable to send any text msgs. Help.