Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (32%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Abbotsford, Surrey, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Abbotsford |
Phone | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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av.
(@ayanaavelasco) reported
@FreedomMobile is the worst phone carrier. That’s it.. that’s the tweet.
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Peter Stoyko
(@Prugelmeister) reported
@freedomsupport Fix your app. Seriously, every time I go to pay my bill it's an ordeal to log into the app. This is not a hard problem.
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polarcalorie
(@polarcalorie) reported
@notontvotoole Everyone hates bell. Worst customer service and nobody trusts their billing. Thank goodness for @TekSavvyBuzz and @FreedomMobile
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Lýł3
(@WestCoastRidrz) reported
@freedomsupport outage in parts of #Abbotsford, nothing to report @freedomsupport? Apparently there's a fibre cut...
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Oyeyemi Arowolo
(@ArowoloOyeyemi) reported
@freedomsupport Have reached out to the technical team, even I was informed that a manager will call. As at present, since Saturday, have been calling every day with the exception of today no one has shown any concern. Have visited two of your stores (Vaughan and North York) but no solution.
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Truth: Visible In the Eyes & Actions.
(@Kat41414) reported
I'm so frustrated with my data & customer service that I forgot to tweet this to @FreedomMobile 😾
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Allan Hrynkiw
(@allanthegolfer) reported
from
Oshawa, Ontario
@freedomsupport Text messaging in Oshawa tonight is hot garbage. No texts coming in. My business depends on incoming messages.
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Armin 🍁
(@mackrauss) reported
@freedomsupport Why could stores not do that? I rather speak to somebody in person than deal with your customer service, which isn't a good experience.
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synth4ever
(@synth4ever) reported
@freedomsupport can receive txts, but unable to send outbound txt messages since 1:12pm PST today. Called Freedom, they were unable to resolve. Sent you ticket # in DM. Can you please escalate to network tech ASAP? Others reporting similar issue, is it outbound txt outage?
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Armin 🍁
(@mackrauss) reported
Hey @FreedomMobile why can I do everything online except for removing a line? Now I am stuck in a phone waiting loop and when I tried to do it via chat it was just confusing. Also instead of giving me $5 off for 4 months when cancelling you should reward loyal customers! #fail
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Danox🇨🇦
(@Tazco) reported
@freedomsupport Damn, so the s21 ultra 128gb was a higher interest then the 256gb or 512gb? Well I guess I will be sending it back and going to samsung then.
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DMC
(@dcav80) reported
@35Ayres @Rogers I got my wife the iphone 12 pro max from @FreedomMobile Waived the fees 0$ down 20GB unlimited talk text etc Best deal and i got the phone same day in mid DECEMBER Roegrs Telus Bell don't care about their customers
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Cathy Richards
(@ride_rd) reported
I switched to @FreedomMobile in December (from Bell Mobility) and the rate of spam calls is higher and @freedomsupport says it’s not their responsibility. Well, they’re right. It’s my fault for giving Shaw a chance to be my service provider. @simplycomputing can I break contract?
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Michelle
(@m_feren) reported
@FreedomMobile is cell service down? Mine keep telling me I'm out of my home range and switching to national, which doesn't work.
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Ishita Desai
(@IshitaDesai8) reported
@freedomsupport Hope you make my Friday better. I am unable to upgrade device neither online (because your order processing system sucks) nor at the store (because stores don’t have the stock). Upon placing an order online, thanks for charging my credit card without issuing the device. Pathetic!
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Jac
(@jaqinabox_) reported
@FreedomMobile why is my data speed so slow can’t stream a video on TikTok no where near the end of my data
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lambda sensor
(@lambdasensor) reported
@Tazco @FreedomMobile Are you insane? What the hell are you keeping stuff in your phone for? Google provides 15G for free and 100G is €1.99 a month. Access from any device, no problem changing your phone. Have you heard of the cloud????
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Oyeyemi Arowolo
(@ArowoloOyeyemi) reported
@freedomsupport I have been a customer since 2018, I called on Saturday because I have never been able to send SMS since acquiring the number only to be informed that I have a temporary number. I was given a new number that can only dial out after multiple trials but can not receive calls.
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Tessa Mcfadzean
(@Tessalee3) reported
@freedomsupport I spoke to someone already and was informed it was an advantage to some customers and offered $10 discount to risk a fine by violating emergency orders and come in person. I will be switching companies.
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Laura
(@lauraslines) reported
@freedomsupport I have no mobile service right now, which I need t receive a text to 2 factor authenticate my log in to work from home. Please help! I'm missing a meeting.
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Tessa Mcfadzean
(@Tessalee3) reported
@freedomsupport In the midst of a stay at home order I would think policy would be reconsidered. In my opinion it is poor social responsibility and disregard for citizens. Promoting in-person shopping is against everything we are being told. $10 discounts would come at a very high cost, no?
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OkNiggaAnd?
(@UrfadasFada) reported
@FreedomMobile fix your ******* app and stop charging me two ******* times . i gotta wait a week for a ******* refund .
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synth4ever
(@synth4ever) reported
@freedomsupport @allanthegolfer Same issue here on the west coast. Sent you a DM. Unable to send outbound text msgs since 1:12pm PST, but can receive them. Already called in and have a ticket #. Pls have network tech investigate if there's a SMS outbound network issue ASAP.
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🏒🧡Go Leafs Go. 💚💙🇨🇦
(@phil_157) reported
@FreedomMobile Do you have 5g service to go with that phone
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OkNiggaAnd?
(@UrfadasFada) reported
@FreedomMobile fix your ******* app .
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Jay
(@jay_rourke) reported
@Tazco @FreedomMobile Google one gives 200 gig storage for 2.50 a month. Also amazon storage, and degoo gives you 200 gig plus more..plenty of safe places to store ****. Back up to usb also..piss easy.
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samantha clow
(@SamanthaClow) reported
from
Charlottetown, Prince Edward Island
@freedomsupport Are you guys in P.E.I. Canada? Would love to look into your service and get some if you out this way
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Allan Hrynkiw
(@allanthegolfer) reported
from
Clarington, Ontario
@FreedomMobile Text messaging in Oshawa is hot garbage tonight. Not getting anything. My business depends on receiving texts.
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Harshil Mehta
(@harshil_mehta) reported
@FreedomMobile You guys need to train your employees.. last few days has been terrible for me due to your incompetent staff. When we go to store, they ask to place order online. When we try to place order online and via customer care, the order doesn't go through and they ask us to go to store.
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vulpix ~
(@vulpiixxxx) reported
@freedomsupport Are your phone services down? I can't receive any phone calls and it says the server is unreachable