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Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • 56% Internet (56%)
  • 33% Phone (33%)
  • 5% Total Blackout (5%)
  • 4% Wi-fi (4%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

CityProblem TypeReport Time
Toronto Phone 11 hours ago
Edmonton Internet 3 days ago
Montréal Phone 4 days ago
Kitchener Wi-fi 12 days ago
Toronto Internet 13 days ago
Duncan Total Blackout 14 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Kingedmyself
    Crownedmyselfking (@Kingedmyself) reported

    @FreedomMobile this is gonna be my last month with you. I wish it was on better terms but this company has only robbed me for years and never ever fixed any problems your data is the fastest, the fastest to finished in days not weeks days #thereisnofreedomhere

  • Crackmacs
    cm (@Crackmacs) reported

    @Gayosaurus @FreedomMobile I had it (mrs) and it was so awful downtown it was unuseable and i switched providers. Cheap data is useless unless it works.

  • Crackmacs
    cm (@Crackmacs) reported

    @Gayosaurus @FreedomMobile It's so tempting. My only concern has been leaving the city. I don't do it often, but when I do, I really really really enjoy having service. Especially when camping and stuff.

  • BBettadpur
    Balu Bettadpur (@BBettadpur) reported

    @FreedomMobile Rather unfortunate. I tried to upgrade my phone. Seriously one of the worst experience. I can't understand how a company cannot accept payment from a customer who is willing to pay. I am a customer for the past 5 year's at least and on auto pay. The sales team failed badly

  • Bctraveler2
    Bctraveler (@Bctraveler2) reported

    Seems @WalmartCanada is advertising certain new phones on the @FreedomMobile network will have 5G.... this is definitely not the case #keepingthemhonest

  • GMPOLL
    Goldie Poll (@GMPOLL) reported

    Hey @FreedomMobile, planning on letting me upgrade my phone yet? Or are you just going to keep making me call you, put me on hold for ages, treat me like I somehow don’t know how to use a website, and then tell me to go to a store when we’re in lockdown? Or?

  • msobral2011
    Marcus Sobral (@msobral2011) reported

    So you are a @FreedomMobile customer for 4 years, find a deal on line, but as an existing customer you can’t take advantage of it. You are less valuable than a new customer.

  • JFurrTO
    shirtlesstoo 2.0 (@JFurrTO) reported

    @freedomsupport I am the primary account holder, and the requirement to call your customer service is noted, and will cost you.

  • RenaeBatista
    rae (@RenaeBatista) reported

    @freedomsupport yet again another issue somehow my 300$ payment got "lost" you guys we're supposed to call incase you couldn't find it and again no call recieved.

  • ImIrshadkhan
    Irshad Khan (@ImIrshadkhan) reported

    @FreedomMobile Hi My partners account has been top up incorrectly inspite of us telling freedom customer care not to do that. #shameonfreedom #pathetic #worstcustomerexperience

  • thesportsmanjc
    Jordy "Best Bet" (@thesportsmanjc) reported

    Hey @FreedomMobile how’s about when u send someone a new SIM you include a tiny tidbit of info about NEEDING TO GO INTO A STORE TO ACTIVATE IT. Like WTF it’s 2020 #insane #bullshit

  • fatihce23
    AGA (@fatihce23) reported

    @FreedomMobile Do not believe this terrible brand.. Keep away from Freedom for peace of your mind. Just a friendly warning.

  • fatihce23
    AGA (@fatihce23) reported

    @FreedomMobile Never believe this terrible brand. You value them until you put signature and two weeks period passed. That is it. Keep away from freedom for peace of your mind. I have two lines and will be closing as soon as I get a chance..

  • mdotpatel1
    Mayur Patel (@mdotpatel1) reported

    @FreedomMobile Kindly pass message to Back Office Team to respond Customer Queries. I am wanting for more than a week for resolution. #UseLess

  • curtisyiskey
    Adam (@curtisyiskey) reported

    @FreedomMobile Not to mention being hung up on 3 times by technical support trying to figure out why my brand new phone from them can't even send a picture or watch YouTube on data. 20GB of unusable data

  • pxwillard
    Patrick Willard (@pxwillard) reported

    @FreedomMobile I asked for help in summer when locked out of work and you did nothing for me. Now I’m locked out again and my two contracts are up. So you increased my data cost by 100%. This relationship will not last as your completion is offering data plan for 39 dollars compared to the 85

  • curtisyiskey
    Adam (@curtisyiskey) reported

    @FreedomMobile Before being tricked into getting this..note that they do not have 5G capabilities. Hard enough to connect to LTE. Also, just ask them how fast their data speeds are (up and down). They will NEVER give you an answer. If you ask bell, they immediately say 100mbps up and down.

  • hopeandpainn
    borderlinelife (@hopeandpainn) reported

    And all #freedommobile can do is hang up within the first thirty seconds of the call.. all I said was hi.. I will show my mother ******* face in person and resolve this bs

  • rinobo
    Rino B 🐧 (@rinobo) reported

    @GMPOLL @FreedomMobile How is their cell phone service overall, ive heard it can be really hit and miss a lot of the time.

  • brianburrell
    Brian Burrell ➐ (@brianburrell) reported

    @freedomsupport It has already happen which I have proof. And my next message will be to the executive since I have their contact after I been screwed over multiple times this year and even the reps and managers felt so bad. t

  • GMPOLL
    Goldie Poll (@GMPOLL) reported

    @freedomsupport I’m literally on hold now though? This is terrible customer service

  • fatihce23
    AGA (@fatihce23) reported

    @FreedomMobile Keep away from Freedom for peace of mind.. it is totally garbage ..

  • fatihce23
    AGA (@fatihce23) reported

    @freedomsupport This copy paste is just waste of time.. at least 10 times I spoke to your agent. I beg beg beg people keep away from this terrible brand. There is no word to describe their hypocrisy...

  • brianburrell
    Brian Burrell ➐ (@brianburrell) reported

    @freedomsupport To be honest I respect the honesty of the worker. I believe you that stores aren’t permitted. I just want the issue to be addressed. I called every store in the GTA. Some stores obeyed the pre list and some didn’t.

  • RenaeBatista
    rae (@RenaeBatista) reported

    @freedomsupport Today 10am 7 days ago 9am 7 days prior 9am I just got off the phone with a representative and a supervisor and basically you guys can't do anything you guys can't find the stuff I am apparently **** out of luck according to everybody I've spoken to

  • CoachMRenner77
    Mike Renner (@CoachMRenner77) reported

    @FreedomMobile DO NOT GET SUCKED IN. THERE SERVICE IS SO BAD U WONT BE ABLE TO CALL ANYONE. THEN They rip you off when you want out of your contract.

  • fatihce23
    AGA (@fatihce23) reported

    @freedomsupport At least 5 times I spoke to you.. only talking without solution. Thanks

  • Jmack1117
    Jmack111 (@Jmack1117) reported

    Called customer service at freedom mobile dealt with a so called supervisor named Hossam Aslan who refused to give me his employee number. 7 years with freedom after this experience cancelling my line. #freedommobile

  • JFurrTO
    shirtlesstoo 2.0 (@JFurrTO) reported

    Hey @FreedomMobile why the hell cant I cancel my wife's cell plan using your website? You're on the verge of losing us both...

  • The_Strath
    Michael Strathmore (@The_Strath) reported

    @FreedomMobile Wait... your network offers 5G service?