Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (52%)
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Phone (29%)
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Total Blackout (11%)
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Wi-fi (6%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Windsor, Burlington, Scarborough, Vancouver, North York, Ottawa, Edmonton, Victoria, Winnipeg, Carp, Brampton, Chilliwack and Fort Frances.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Phone | |
| Calgary |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Windsor |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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🏆 - Annoying Canucks Fan 🏒
(@JCog88) reported
Hey @FreedomMobile it's 2025. You've been in ( #VancouverBC since 2010 ) 15 Years I think it's time to fix your Data & Call Coverage. Can't even go on the SkyTrain without losing service all over.
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SS
(@FNN23) reported
@FreedomMobile Having this problem in my area for a over 6 months. Spoke with many with no improvements . Freedom , a communications company who fails to communicate
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Jigar P
(@connect_jigar) reported
@FreedomMobile says that if you use your phone outside Canada for over a month then your services will be suspended even if you pay your monthly bill or are travelling. Looks like now it’s the time to change my mobile service. #strange
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Bryan Hung
(@BryanHung88) reported
@FreedomMobile Why do you guys advertise that your support is open until 1AM? I messaged 3 times around 11pm on whatsapp and no one replies and it's been over an hour. Asleep at the wheel or false advertising? Get it together
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TMN
(@themainnetwork) reported
When’s the last time you got 80gb of data free from a mobile phone company on top of your plan? Well @FreedomMobile gave me that today. I didn’t ask for it or enter any contest. They just did it. So thanks Freedom. Already loved you guys and your customer service teams. Woot!
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Dean Holden
(@deanholden0) reported
@FreedomMobile is a joke I bout a 75gb package and they throttled me to less than 1mbps after 10gb and their support offers nothing
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Vamshi Krishna Kothakonda ✨
(@reachme_vamshi) reported
@FreedomMobile Struggling to find one good deal that doesn't burn my pocket, can you guys help?
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SS
(@FNN23) reported
@FreedomMobile Terrible service in my area...big regrets
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Cubby
(@Cubby1412) reported
from
The Beaches, Ontario
Such a shame. Leaving @FreedomMobile after 13 years. No loyalty to their customers. Ive tried, get get any customer support. Hello Fido. #freedommoblie #fido #Toronto
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Bad Dad
(@BadDad2023) reported
@FreedomMobile Worst provider ever, DO NOT FALL FOR IT!!!
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alessiaa 🫶🏼
(@kiaalessia) reported
@FreedomMobile is the worst phone company out there… if you are looking to switch please beware of them. Pay the extra money for quality service and quality customer service. They can’t help you with anything ever.
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Winter (it/that) 🇸🇰🇨🇦
(@WinterBourneTO) reported
@FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.
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bara1
(@baratwo) reported
@FreedomMobile The worst service in the planet, DO NOT HIRE THEM!!!!!!!
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Cubby
(@Cubby1412) reported
from
The Beaches, Ontario
I tried for the last time @FreedomMobile has no loyalty. A customer since 2012. Was actually told to sell my phone. No customer service. #freedomobile #nocustomerservice #loyality
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KAD
(@KAD70390424) reported
@FreedomMobile So quite disappointed! Looking at an upgrade with this promotion. Been a customer since U were created & U don’t provide any loyalty incentives to stay with U! Walked up to the local depot & just called your toll free line. No one is able to work with us. Goodbye Freedom!
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Winter (it/that) 🇸🇰🇨🇦
(@WinterBourneTO) reported
@FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.
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Andrew F
(@mycenaean2024) reported
@FreedomMobile I ain't coming back to the network
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Rosie
(@ytRosie) reported
@FreedomMobile My **** locked in @34 dollars before tax
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Winter (it/that) 🇸🇰🇨🇦
(@WinterBourneTO) reported
@FreedomMobile @Videotron @Quebecor I’m leaving this house in 2 days so at this point what’s the point? I told u about this 3 days ago & ur only now taking interest. Plus I dm’d u like told me to & u STILL haven’t replied. Why don’t YOU take my issue to them instead me explainng the same thing over & over 2 20 ppl
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bara1
(@baratwo) reported
@FreedomMobile the worst internet in Canada, everyday my wifi is glitching and customer service is completely useless, not worthy at all!
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Wendy Gioiosa
(@gioiomrs) reported
So very disappointed in @FreedomMobile!! Did everything that was required for myself and the person who referred me to get the referral credit. Have been contacting them the only way possible…..by email….only to get no reply. This issue has been going on for a month!!
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AllHailGabe
(@Gabe3l) reported
@FreedomMobile Girlfriend and brother got 80 extra gbs just for being a long time customer. I’ve been a customer since you guys were called Wind mobile. How come I didn’t get anything? Account has always been in good standing too.
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rajatseth90
(@rajatseth90) reported
@FreedomMobile i have the worst experience with freedom internet service.Using the freedom internet service for long time and recently requested to move the the internet/wifi service to the new address and i requested that on 30th July 2025 and its not started yet.Please help
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Jordan
(@jordancruz9090) reported
@FreedomMobile @RogersHelps 6 mobile lines. Let’s do it . @RogersHelps doesn’t care to lose customer.
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rajatseth90
(@rajatseth90) reported
@FreedomMobile @Rogers please help my freedom internet is down from last 10 days and still the issue has not been resolved.Called freedom services many times they said they escalated the issue to rogers but the issue still persist.Please help
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rajatseth90
(@rajatseth90) reported
@FreedomMobile @Rogers There is no help i contacted them many times they said they esclated the issue to rogers but i have received any follow up call from them.
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🇨🇦Amy Lauren ❤️
(@amylauren3) reported
@FreedomMobile why do you advertise certified pre owned phones on your website as a good option. But then they are NEVER in stock. It’s an excellent choice for my mom because she doesn’t need newest and wants to keep. But we can never buy. When will it be an option?!
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Cubby
(@Cubby1412) reported
from
The Beaches, Ontario
@FreedomMobile I phoned. Was told to go to another provider. Awesome customer support.
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🏳️🌈Haven🏳️🌈 #StandWithUkraine
(@JD_Haven) reported
PSA: Don’t trust the @FreedomMobile store at Jackson Square. I cancelled my prepaid plan on July 15 after switching to @koodo, but they still charged my card for August. Now I have to wait 5 business days just to see if I can get a refund. Your customer service number is a joke
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lover of life
(@barely_gettinby) reported
@FreedomMobile is there an issue tonight? We are having issues with all calls.