Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth Vasquez
(@Ely_Vasquezz) reported
@FreedomMobile I need help with my account please
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🃏
(@Jemini___) reported
@FreedomMobile How do you find it acceptable that your customer service team is not unlocking my legally purchased second hand iPhone? SIM locking has been banned in Canada for more than four years. This is not acceptable.
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Thanasi Dimakas
(@tdimakas) reported
@AnthonyLacavera @FreedomMobile Was a former Freedom customer and although the plans were cost effective, the reliability of service was mediocre at best (dropped calls all the time) and the customer service over the phone was painful. I tried supporting the ‘small guy’ but didn’t feel supported back.
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Kate
(@Marie1Kate) reported
@freedomsupport Sorry dms are for whatever reason not working for me. Thanks, but I guess it will have to wait.
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Good Bandit
(@pimpet) reported
@freedomsupport @RomanVeerah Pls try not to mislead us. I have been speaking with your customer care for 3 days in a row. And the feedback is offers are only for new customers. I guess loyalty does not pay afterall.
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Aatish Bhardwaj
(@aaybeerocker) reported
Hey @FreedomMobile … as your genuine customer I only asked for an increase of data on my current plan because other new users are getting more data on same plan but instead of helping me out your customer care rep. just gave useless reasons.. is this how you deal with customers?
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ChrisW
(@ChJWo) reported
@freedomsupport And why wouldn't I qualify for the BYOP discount? I never buy a phone through the carrier. Why reward new customers and not give that same reward to existing customers?
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Sarah Fullager
(@Peach_Schnapps) reported
@AnthonyLacavera @FreedomMobile Please do! I've been a customer since 2017. The o oh this g o ask is have more availability for service in the kawarthas and beyond. I always lose service past Newcastle
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my name is...Val
(@ValenSinn) reported
My phone is out of data again! @FreedomMobile sucks
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ChrisW
(@ChJWo) reported
@freedomsupport Yes, but as an existing customer looking to BYOP and upgrade the plan on an existing line - I'm better off switching the line away from Freedom and coming back as a "New Customer/Line" to save that money. No reward for a loyal customer to keep an existing line...this is my point.
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planet sandwich
(@pIanet_sandwich) reported
@freedomsupport Nah I’m not risking y’all screwing up our account even worse. I’d talk to someone on the phone or go into a store, but you charge for support that way so I’ll just keep telling people what a crappy company you are.
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PapaGord
(@audiobeing) reported
Hey @FreedomMobile why have customer service when they are not allowed to help the customer!!
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PapaGord
(@audiobeing) reported
@freedomsupport looks like another issue none of your staff can help with. Why can’t I talk to a manager???
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the_ritzii
(@RitziiThe) reported
@freedomsupport is freedom down is southern Ontario? My phones paid for this month but has no service as of midnight. My renewal is also the 3rd so what’s going on?
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Jonathan H
(@jholowka) reported
@freedomsupport Hi I just called you guys twice and got cut off by you guys twice. Can someone help?
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planet sandwich
(@pIanet_sandwich) reported
@FreedomMobile Anyone considering Freedom should know their coverage is poor and their customer service is awful. Recently moved and it was like pulling teeth trying to explain to them that a fully detached house doesn’t have apartment numbers. Then they turned off auto bill and blamed us.
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Don Schacter
(@donschacter) reported
from
Toronto, Ontario
@FreedomMobile terrible & annoying commercial
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PapaGord
(@audiobeing) reported
@FreedomMobile your customer service is the absolute worst. I pay my bill early and you still take another payment?? No one is able to help.
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D
(@darrellito) reported
@freedomsupport counting the days till I can switch networks. nothing works. $100 plan-$$$ AF phone was the only one available when covid started.. doesn't even have unlimited data. was worth it when I paid $50 but this SUCKS
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D
(@darrellito) reported
@freedomsupport customer for 8 yrs and they still disconnect my outgoing if I'm 1 day late.. the app won't take payments.. crashes.. repetitive pop ups.. chat is just bots repeating log in ?s over & over with no wait time estimate or help from agents.
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Angela Onuora
(@angelaonuora) reported
@freedomsupport There’s no message in my DM’s from you. Anyway, Tishar (I hope I spelled his name correctly) from customer care has resolved the issue. He is the sort of personality you want dealing with customers. No customer deserves the manager I spoke to this afternoon. A nightmare.
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Dave Kyle
(@idavo5000) reported
Hey @FreedomMobile & @freedomsupport...I have supported your company for several years now...that ends today. The customer service I received this evening from two separate locations as well as your online messaging is amongst the worst I've ever experienced...awful.
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🃏
(@Jemini___) reported
@freedomsupport @AnthonyLacavera Please help me understand how my consumer rights are respected in this matter
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ChrisW
(@ChJWo) reported
@freedomsupport Ok, so then again...I come back to my original point - that a new customer is getting better pricing.
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kee
(@WhyPreeeeeeee) reported
**** @FreedomMobile This has been over 2 months now and I’m still dealing with this ****. They keep telling me I haven’t paid my bill and now they have called collections on me. There’s a reason I am no longer a freedom mobile customer. The worst customer service in the world
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ketul kansara
(@KansaraKetul) reported
@Hemal3490 @freedomsupport They should not charged once customer went away or port out. It’s doesn’t matter some one setup auto payment or not. System must stop charging the credit card. It’s ridiculous.
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Hannah Nicholson
(@hannahnicholso) reported
@freedomsupport hi there, I’m at home in Ireland and my phone won’t pick up reception, I’ve tried manually selecting carriers but it doesn’t give any service on any of them. Just wondering if you could please help? Thank you
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Angela Onuora
(@angelaonuora) reported
After escalating a billing issue I just spoke to a so-called manager from @freedomsupport @FreedomMobile who was so dismissive and rude. This cannot be the best customer care or highest level of escalation you have to offer.
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Paul Renaud 🇨🇦
(@mrpaulren) reported
@AnthonyLacavera @FreedomMobile I have been using wind basically since I could. I still can't find better pricing on anything else. An upgrade in the tower network through quebec would make it a no-brainer
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Kate
(@Marie1Kate) reported
@freedomsupport I'm current customer with 2 phones, since 2014. One is used mainly for house, so data is fine. The other is used way more, research, work. I wanted to get more GB instead of current 5. Can I change and what if I just paid for my current plan yesterday.