Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (69%)
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Phone (15%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Toronto, Paspebiac, London, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford, Shep's Subdivision, Surrey, Ottawa, Mississauga and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Paspebiac |
Phone | |
| London |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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BIG M🐐
(@mamadou23254893) reported
@FreedomMobile you guys are already the worst phone company in Canada but now you guys wanna act like your slick and ignore a simple request of wanting to talk to a supervisor manager. Your customer service is a joke, they don’t know what there doing. 🤬
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Mike
(@mgh0T8) reported
@freedomsupport Hi there, I'm looking at possibly switching to your service and bringing two devices with me. Do you still support a Samsung Galaxy S7 and an iPhone 8 for BYOD?
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erica
(@mssthang1971) reported
@FreedomMobile so glad I ported my number to @bellcanada freedom sucks. I’m also getting ready to port out 10 more lines to anyone but you guys.
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WOODTECHIE
(@WOODTECHIE1) reported
@danrussell67 @FreedomMobile Kindly Send me a private message to help retrieve your hacked /Suspended/Deactivated/Ban/Credit score upgrade Account, Recovery Process is 100% Guaranteed and Legit WhatsApp number +1(561)-450-9524
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iLive2Eat
(@iLive_2_Eat) reported
Need some feedback on @FreedomMobile coverage in #BC - looking to port over my 3 lines from @TELUS. Any current or former customer testimonials? #cellular
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david
(@david71013817) reported
@FreedomMobile @TheJUNOAwards I have a technical issue with my phone
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Mike Magwood
(@maggs49) reported
@FreedomMobile With no service in Niagara on the lake
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Baba James
(@BabaJam79017596) reported
@FreedomMobile your network-provided time zone gives me MST without DST, I almost missed church for goodness sake!! Please use the right default time zone!
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theacuguy
(@TheAcuGuy) reported
@freedomsupport sent you a DM regarding an issue I've had since February 26th where I cannot send or receive mms messages (picture or group text). I applied the fix suggested by the support person without success, and messaged back to say that. Now, no response from you.
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport If there's something practicable to be done on that, telling you the phone should at least be enough for you to know if you can in fact help with it. I'm not going to waste even more time on DM's to resolve this. Why offer this to your customers when it's basically a farce?
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TheBurningWolf
(@whyte_wolfe) reported
@FreedomMobile you lie bc you still imply you will give a consumer their full 30 days from the time they pay, no clauses, but yet everytime i pay end of the month my service cuts on the 17th and nobody at freedom mentions this to new customers, because they always get told its illegal, & it is!
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Andrew
(@radarsun) reported
@CRTCeng it's not in the publics interest to let one of the big 3 @rogers buy Shaw. The customer loses on this. @FreedomMobile will be dissolved or jacked up. (I hope not) but doubt it. Letting this pass removed competition. Sad day
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Sean D. Evans
(@Xiantayne) reported
@freedomsupport My phone thinks I'm in a different timezone when I get automatic date time from the network. How do I fix that?
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erica
(@mssthang1971) reported
@QueenCaoCao @FreedomMobile @TheJUNOAwards Because freedom sucks ***** that’s why. I’m trying to get my account infor so I can port out. Tired of there bullshit.
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KushEdiri
(@kushlane) reported
@FreedomMobile Hi team, does Freedom roaming work in Sri Lanka? I simply want to receive text msgs while travelling to Sri Lanka. For Example- the OTP pin number to login when logging in to websites.
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BIG M🐐
(@mamadou23254893) reported
@FreedomMobile your stores are useless, because you go in there wanting help but they tell you to call customer service as if the individual in front of me doesn’t work for freedom already. You guys have been stealing from me but won’t take action for an investigation.
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Bill McKay
(@dabloat) reported
@680NEWS Bye @FreedomMobile it's been awesome but I would rather have no phone than be a Robbers customer
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Fernando
(@latinxnando) reported
@freedomsupport I’m so annoyed with you guys. After more than 8 years with terrible service, the only thing loyalty can offer me is 10 dollars off my plan. Great.... you guys are so cheap.
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Hamid Dehnad
(@HamidDehnad) reported
@FreedomMobile @freedomsupport I left Rogers for you guys and never looked back. DO NOT SELL OUT TO ROGERS!!
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport I don't wanna just be a **** disturber, but like, seriously. What is this? I wanted to, and I often did recommend you, but I really can't do that any more. I'm not sure what drives the process at your company, but it's actually difficult to comprehend its execution.
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Jimbob Jones
(@ArcticEidolon) reported
@FreedomMobile Is there an email or something I can message? It's not a complaint per-se, but a general service feedback sort of thing I'd really like to try and get in front of the suits, or as far as consumer channels go, anyhow. Your CCTS/Contact us page is kinda borked...
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TheBurningWolf
(@whyte_wolfe) reported
@FreedomMobile First of all, if someone pays a suspended phone line without your damn help, dont charge them. Second, ive seen better service back in 2007 inside underground parking lots. Third: when you get paid for A MONTHS SERVICE it is not legal to manipulate the service and you lie in T&C
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Okay, I'll DM you, but please be aware I am not going to be happy at all if this is just script and I'm going to get dicked around. If you can't do something for me, tell me before I go any further than my problem introduction, please.
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Big_Smack66
(@BigCanadianMark) reported
from
London, Ontario
@FreedomMobile So how screwed are we now that shady Rogers owns you..... Expect them to somehow conveniently shut you down eventually.
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Okay, so in other words, you *can't* help with the problem I described. It's not available online. It's out of stock. Christ, I'd forgotten I had to deal with getting a tab phone on my brother's line, just after my own experience. *******. I hoped I'd be spared a little while.
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Jimbob Jones
(@ArcticEidolon) reported
@freedomsupport Like, I spent multiple hours and 2 months chasing down my LG phone, you still tried to ambush me with the $30 fee nobody could be bothered to mention (Walmart's marketing, fyi, makes literally no mention of this. I checked!) And... now I'm caught doing it again? Really?
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✈️✈️
(@bronwynhaha) reported
@FreedomMobile why is your service so ****** pls i only ever get one bar
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BIG M🐐
(@mamadou23254893) reported
@FreedomMobile I will be filing a complaint to the Ontario’s privacy commissioner and will follow through.
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Jocelyn Lambert Squires
(@JocelynSquires) reported
@hey_trev @FreedomMobile Same! As a new Canadian ten years ago, it was the only phone service that provided options/rates similar to what I was used to seeing in the US. This was in the era when 3-year contracts were normal here 😱
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Will H
(@WillH34617750) reported
“Ahmed” on the @FreedomMobile ACTIVATIONS team 👉🏿👉🏿👉🏿 worst customer service ever!