Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Internet | |
| Mississauga |
Phone | |
| Woodbridge |
Phone | |
| Brantford |
Phone | |
| Markham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Nicole.Elizabeth
(@msnicolecino) reported
@FreedomMobile since your services are completely unavailable in the province of Ontario,you would think you would make setting up a phone for an 83 year old more user friendly.After zero assistance from your help line, thankfully I am competent and can figure things out.
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Ashley Hynd
(@ashley_hynd) reported
Who are your cell phone providers & how happy are you with them? I was super happy with @FreedomMobile but that has changed, they have a mess up on their end which keeps cutting my phone off & they won't fix it. Wish we could sue cell providers for services not rendered.
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⌖ Chris a fan of Bad Batch ⌖ 🇨🇦
(@ChrisMcArdle1) reported
from
Vancouver, British Columbia
@freedomsupport is there an issue with mobile data? I have seem to have lost mine? I can call and text but no mobile data.
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Spike
(@HeyimSpike) reported
@freedomsupport Fix your mobile app. Stop logging me out every time I open it. Get a more mobile-friendly UI that isn't just a wrapper for your website and release some updates for it once in a while. Like damn, you guys are a telecommunications service, this should be basic stuff in 2021.
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Simerjit Singh
(@simerjit_singh) reported
@FreedomMobile @freedomsupport It's a shame that 'No Data' issue on my Tablet Plan has not been resolved in almost 19 business days today. Not sure what your tech team is upto. [Case Id - FSR00317210] Imagine if this was an issue with my primary phone line 😯
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Efe Idugie
(@efeidugie) reported
@FreedomMobile your customer service called my number while I was still talking he hung up the line, he sounded so rude and arrogant how that is customer service is beyond me, I have been a customer for over 10years, someone has to listen to that conversation
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Ashley Hynd
(@ashley_hynd) reported
@freedomsupport @francescsr no actually you've taken away all the things that made you great, it takes forever to get to a service rep & when I do they are rude & EXTREMELY limited on what they can offer, I only really get "good" support when I publicly angry tweet you
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Sushi
(@SushaniF) reported
@TheJUNOAwards @justinbieber @FreedomMobile Unstable I vote for #JFCJustinBieber
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Ashley Hynd
(@ashley_hynd) reported
@freedomsupport @francescsr If this was true than you’d provide better customer service, go agents would be trained in customer service & wouldn’t be allowed to talk over a customer or tell them hey are lying
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Peter Charnish
(@petercharnish) reported
@FreedomMobile is there a way to be in touch with support rather then direct messaging
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
We've been a loyal @FreedomMobile customer for 6 years. We carried over from Public Mobile and Wind respectively, before that (re-brand). The time has come to drop them and go with someone else. Likely @Bell The taste left in my mouth is so bitter and has been since Wed.
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Cornerstone.of.Statesmanship
(@CStatesmanship) reported
@FreedomMobile Fraud SMS received: Due to 5G update all users must download new Freedom App otherwise your service is stopped Install here: 138.197.162.246 from 250.552.xxxx @canantifraud
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rainy シ
(@fataIways) reported
IT TOOK HALF AN HOUR TO SEND A GIF. **** YOU @FreedomMobile
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Ashley Hynd
(@ashley_hynd) reported
@francescsr @freedomsupport @FreedomMobile They use to have an online chat which was AMAZING! now everything is outsourced, none of their chat options work & the agents have all been extremely rude & unhelpful
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Slippery Richard, a Slick Rick cover band
(@A_Tasty_Quiche) reported
@FreedomMobile Hey freedom! I'm getting like 10+ spam calls a day rn on your network, is there anyway I can have the call routing on your end block specific area codes for me?
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Høøgz™
(@AnalSplash) reported
@FreedomMobile how come you guys are trying to ******* scam me? *** *** *******, I'm not even a full ******* customer yet you ********.
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Rana Arbaz Jamshed
(@ArbazRana3) reported
Absolute horrible customer service @FreedomMobile
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Andrew Gilbert
(@rapidlytapardew) reported
I’ve been trying to pay a @FreedomMobile bill for over a month now and it just cannot happen for some reason. The app, website, automated phone, and live customer service have all just not worked. Do I have to try bitcoin or like sheep skins or something?
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JR
(@supersnuka) reported
@freedomsupport Escalate all you want. It’s very very stupid to be telling people to go in store when they really do not have to. You have the ability to ship phones but hey let’s just do everything we can to prolong the pandemic.
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Peter Charnish
(@petercharnish) reported
@freedomsupport I just directed message support i wonder how long it will be before i hear back
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Frances Roberts Reilly
(@francescsr) reported
@ashley_hynd @freedomsupport @FreedomMobile We gave up on Freedom bec outside of cities their coverage is patchy or non existent. We switched to Koodo as they have great service coverage although GBs used are capped so there’s sometimes extra fees, like $5.00.
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Ashley Hynd
(@ashley_hynd) reported
@freedomsupport I have sent a DM and it’s gone unread, I was also set up with a text chat which wouldn’t load, serious the only way I get support from @freedomsupport is when I publicly tweet at you
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Alana Baltzer
(@AlanaBaltzer) reported
@FreedomMobile i would like to know why my end of month payment thru the app wasn’t “processed” yet came out of my bank acct. all month I’ve been topping up data through the app without any issue w pymt. It is a pandemic I would prefer to not have to go in store to pay.
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MinaReyesDesigns
(@meenz74) reported
@freedomsupport hi there, is there a current issue with the network? Im in Scarborough, im not getting any mobile data.
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Derek Sojek
(@derek_sojek) reported
@freedomsupport 2 weeks ago I switched from Telus to Freedom, but the past week or so network has been dreadful, like switching from high speed to dial up. Many dead areas around the GTA. Have there been any problems, or this is as good as it gets? Thanks
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Kate
(@Marie1Kate) reported
Ne cautious @FreedomMobile @freedomsupport users received random text number never seen before claiming to be freedom. Due to update I must down link or lose services.
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#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@FreedomMobile never buy freedom wrong commitment every time
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Ashley Hynd
(@ashley_hynd) reported
I just got gas lit & treated rudely by @freedomsupport, I actually hung up on the service rep mid way through his sentence ... seriously folks who is your provider & are you happy with them? I am done with @FreedomMobile
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Phillip Blancher
(@phillipblancher) reported
In the never-ending fun saga of me and cell phone providers, I have now flushed @FreedomMobile because their network and roaming sucks. That lasted less than 10 days.
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ᴄʏʙᴏʀɢ K9 🌹🀄
(@cyborgk9) reported
I have received that annoying scam "Calling you from the legal department of Service Canada…" phone call 10 times today. :/ It's insane phone companies can't seem to figure out a way to stop this kind of thing. @FreedomMobile