Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (32%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Edmonton	Internet	1 day ago
Montréal	Phone	3 days ago
Kitchener	Wi-fi	10 days ago
Toronto	Internet	12 days ago
Duncan	Total Blackout	12 days ago
Burnaby	Total Blackout	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ⚓️ThatOlCeePee🍁 (@SvwOMYTfc) reported 20 seconds ago

  @freedomsupport are there lines down because my coverage had been awful and I'm downtown Toronto. Never have issues.

• 
  Jimmy Skaria Abraham (@jimmysabraham) reported 2 minutes ago

  @freedomsupport ur customer service team are rude sometimes as if they don’t care about existing customers

• 
  Wendy (@WendyHappenings) reported 3 minutes ago

  @freedomsupport @FreedomMobile 2 Year contract with Freedom is ending. I have been suffering with 1 bar of service downtown Toronto (Cityplace). Do you have any plans of improving service for this area at all? I get dropped/missed calls with VOLTE and wifi support.

• 
  💕~Deb~💕🇨🇦🇬🇧 (@80sgirlforever) reported 5 minutes ago

  @freedomsupport Ya it's off and on...only getting 2 bars maximum. Just thought I would let you know if anyone else was having problems.

• 
  💕~Deb~💕🇨🇦🇬🇧 (@80sgirlforever) reported 10 minutes ago

  @freedomsupport No service in #Waterdown :(

• 
  Will (@fncwill) reported 10 minutes ago

  @freedomsupport Having it on or off while rebooting the phone makes no difference during the reboot process , turning it on and off itself is what refreshes the search to connect to the tower , which is also done once the phone reboots itself . This also doesn’t clear the network settings 😴

• 
  Yash thawani (@yash_lfc) reported 14 minutes ago

  @freedomsupport how come there is no option for email in contact us? I am out of the country for a while now and would like to discontinue my services for the time being, help me, just realised my credit card has expired too.

• 
  rupertgrintfunny (@itsmemariolawl) reported 14 minutes ago

  @freedomsupport @OfficeGuru247 The only issue with freedom is safety. I work in an industrial zone. If a huge machine falls on me and I have to send my last text before I die, freedom cannot be trusted to deliver. Very unsafe.

• 
  Nitin Goyal (@NitinGoyal_NG) reported 14 minutes ago

  @FreedomMobile hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

• 
  Don Pullen (@astro_don) reported 14 minutes ago

  @freedomsupport 18 years ago I made a resolution to not make any more resolutions. I have kept that record intact. Lol

• 
  Denis Wong (@advicepyro) reported 18 minutes ago

  @freedomsupport (last bit should read: “doesn’t mention outgoing global texts while on the Freedom network”)

• 
  Bester3330 (@bester3330) reported 20 minutes ago

  @freedomsupport Why is freedom down and so slow

• 
  HODGES™️ (@JasonHodgesTO) reported 24 minutes ago

  @freedomsupport I switched to a better service provider,thank you

• 
  Patrick Gibson (@pgib) reported 24 minutes ago

  @FreedomMobile Congrats on losing a customer with two lines for the worst customer service and predatory billing I think I have ever seen. Not that I think the @CRTCeng will actually do anything, but I have lodged a complaint.

• 
  Nafets Ivel (@NafetsIvel) reported 25 minutes ago

  @freedomsupport @itsmemariolawl As a previous customer, I really wish Freedom was available all over Canada

• 
  Toronto Timelapses (@Torontofuntime) reported 31 minutes ago

  @FreedomMobile just was on hold to speak with a specialist and they dropped my call and no one returned my call? I am a customer and you expect me to callback to wait in queue again. Horrible

• 
  Tammy J (@PTammydactyl) reported 32 minutes ago

  @freedomsupport Beginning of December was quoted a phone, was sent the wrong phone, with the wrong provider, sent phone back, still have not received the right phone or any information on the matter. Called back, no follow up, messaged customer support through app, no response. Very displeased

• 
  Carrie Reddick (@CarrieReddick) reported 36 minutes ago

  @freedomsupport No service in Cobourg ON. Haven't had any since yesterday

• 
  Ron Aragon (@RONNiEpoe) reported 38 minutes ago

  @freedomsupport is the network currently down? I have a SOS on my iPhone signal bars.

• 
  Cathy Richards (@ride_rd) reported 39 minutes ago

  Finally free from @FreedomMobile - inadequate coverage in BC Interior, free wifi doesn’t work without passwords, and tech supports fail multiple times including being suddenly disconnected from customer service twice in 1 day. Sorry that they can’t compete to help lower prices.

• 
  naman 🐸 (@dexter_nmn) reported 40 minutes ago

  What **** service @FreedomMobile , called in customer service and waited for 1 hour 12 min…and as soon as got connected agent disconnected the call!! What the hell ????

• 
  Physically Distancing Serra (@gimblerocket) reported 41 minutes ago

  @freedomsupport Mornin'. Is there a service disruption in Toronto right now? I haven't been able to send texts in nearly 24 hours. Can receive them, though.

• 
  Bester3330 (@bester3330) reported 43 minutes ago

  @freedomsupport is freedom not working in the fort Erie area.

• 
  Aurelia Cotta (@AureliaCotta) reported 44 minutes ago

  @freedomsupport That doesn’t work when it’s a school day problem (kids get around school Wi-Fi restrictions by hotspotting from their phone to their laptops—still working on stopping his iPhone from doing it)

• 
  Stuart Payne (@stuincanada) reported 49 minutes ago

  @freedomsupport my phone indoor voice calls (2 bars signal) is intermittently breaking up in last few days. No change to phone or calling location. Is the extreme cold this week in Calgary SE a factor for telecoms equipment?

• 
  Pseudandry 🐀 (@pseudandry12) reported 52 minutes ago

  God damn it, @FreedomMobile added a 45 DOLLAR FEE for getting a new phone with a more current plan, very scummy to find this out with my new $$$ bill. If I wanted a 95$ phone bill I'd have used a different carrier

• 
  Nitin Goyal (@NitinGoyal_NG) reported 53 minutes ago

  @freedomsupport hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..

• 
  🌿رمشا (@sadgaIriri_) reported 53 minutes ago

  Literally the worst service providers I have ever come across in my entire existence @FreedomMobile. You guys bill people for services you don’t even provide & refuse to take care of it.

• 
  S. (@amanirenas40) reported 53 minutes ago

  @FreedomMobile you have a very poorly trained customer service team. Spent an hr rudely arguing with me about a service that I paid for & contradicted the terms written on the website. Had to spell it out that taking my $ & not giving me the service as per the terms is illegal.

• 
  яυℓє σƒ 9 (@Bringthenoise19) reported 59 minutes ago

  I wonder if I cancel my phone if @FreedomMobile will give me better customer service? Like Rogers did when I left! Apparently the loyal customer means nothing to Corporations anymore!