Freedom Mobile Outage

Is Freedom Mobile having an outage right now?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Aurora, Arnprior, Ajax, Kitchener, Toronto, Burnaby, Richmond Hill, Calgary, Ottawa, Vancouver, Guelph, Edmonton, Hamilton, Peterborough and Newmarket.

Arnprior Internet
Kitchener TV
Toronto Wi-fi
Toronto Internet
Burnaby Phone
Richmond Hill Phone

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • eyadelhag Eyad (@eyadelhag) reported

    @FreedomMobile Worst network ever

  • davhuh memo (@davhuh) reported from Aurora, Ontario

    @FreedomMobile service is unusable along the @GOtransitBR from Union to Rutherford and additional pockets to Newmarket.

  • ohrigeeta iFLyS🅾️lO (@ohrigeeta) reported from Ajax, Ontario

    @spstarr @FreedomMobile That's never going to happen in Canada!

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

  • iamhtrivedi H (@iamhtrivedi) reported

    Sick and tired of calls not coming through on @FreedomMobile this is a problem for everyone I know. Seriously on the verge of starting a petition. This isn't the service we pay for. @CRTCeng needs to look into this!! #SincerelyDisappointed

  • RealOtakuPlus Otaku+ (@RealOtakuPlus) reported

    Hey @FreedomMobile... Pls sort out your network along the West Coast Express route to Waterfront (Vancouver). I'm fed up of being the only person without data. It's embarrassing 😒

  • MathesonStep Matheson Steplock (@MathesonStep) reported

    @freedomsupport It’s not working and I was told I need to send a message from my phone to initialize it

  • aminache89 Che.W (@aminache89) reported

    @FreedomMobile is the worst telecommunication company EVER

  • aminache89 Che.W (@aminache89) reported

    @FreedomMobile is the worst company, horrendous customer services and incredibly horrible service

  • rosegamblr Kristine (@rosegamblr) reported

    @freedomsupport r u gius down rn. i cant seem to have reception

  • ezbmurphy ezra bercovici (@ezbmurphy) reported

    @freedomsupport Nothing has been resolved. Your company has made zero attempt to improve my situation. My phone is still very broken.

  • Danielle2671 D S (@Danielle2671) reported

    Can’t wait to get rid of my @FreedomMobile service! It’s horrible! @arnettwill hope you are getting a shit load of cash cause they absolutely suck

  • abhilashgupta94 Abhilash (@abhilashgupta94) reported

    Wonderful Customer Service from Freedom Mobile. Says it does not have Mobile Tower in the middle of Toronto Area (DownsView)🤣. Technical Agent confirms and asks to change the carier. @FreedomMobile @ShawInfo @AnthonyLacavera

  • yorelsemaj LG (@yorelsemaj) reported

    @FreedomMobile so I called to ask why only new customers get best offers and why I can't get #BigData too being a customer from 2013. Was told to first upgrade my phone for $400+ to get #BigData. I am so disappointed

  • IKristyMI Kristy M (@IKristyMI) reported

    Don't bother talking to customer care, that will cost us fortune @FreedomMobile #freedommobile

  • ezbmurphy ezra bercovici (@ezbmurphy) reported

    @freedomsupport Make an offer to repair this device. Been a customer 4 years

  • BourassaWolf Wolf bourassa (@BourassaWolf) reported

    @FreedomMobile : you know whoever you are . It's customers services that makes company great .yours sucks big time .simple as cancelling a line ,as senior as spend winter in Florida :i talk to live agent ,chat with another , SMS ,still its not done .

  • ezbmurphy ezra bercovici (@ezbmurphy) reported

    @freedomsupport I got a quote. Over 400 bucks and the device will never be as good as new #pixel4xlsucks

  • farazliyaqat Faraz (@farazliyaqat) reported

    @FreedomMobile Your network coverage is pathetic..

  • FKAshiv shivu (@FKAshiv) reported

    Hi @FreedomMobile you have held me hostage for the last year and it has driven me insane. I thought you couldn’t be as bad as people said but you are worse. Your service is so absolute shit that I had to switch to Nationwide roaming in downtown ottawa to send this. I hate you.

  • 64Miram T (@64Miram) reported

    @FreedomMobile A shadow can block the Freedom signal.

  • nushiiieee nushiiieee (@nushiiieee) reported


  • fknxxm $ $ $ (@fknxxm) reported

    @FreedomMobile ur service is shit & you are shit.

  • Rish02837447 Rish (@Rish02837447) reported

    @freedomsupport So not happy with Freedom’s customer support. been talking to different people for a month now!

  • nushiiieee nushiiieee (@nushiiieee) reported


  • SCherwick Stephen Cherwick (@SCherwick) reported

    @FreedomMobile Your lack of customer service is terrible

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    .@scotiabank: "3rd winners are the wholesale network providers... most likely @Quebecor & @FreedomMobile because they are most complementary" "Finally, 4th winners are regulators. We believe @CRTCeng @CompBureau would rather see market set commercial agreements over regulation."

  • bukason_ojkj drojkj (@bukason_ojkj) reported

    @FreedomMobile I've been having difficulty getting the answer to my questions because each customer service representative I meet keep saying different thing from the other.

  • ReinhartG Reinhart Gauss (@ReinhartG) reported

    @freedomsupport No. He says tough shit. I have to buy another

  • karengconnolly Karen Connolly (@karengconnolly) reported

    @FreedomMobile Your cell service sucks! Phone never rings then I get a notification that people called me, usually anywhere from 1 hour to 3 hours later!!!!!!!

  • SalehDreams Mohammad Saleh (@SalehDreams) reported

    @cyclocrossguy @SMRT_Singapore I get service at most TTC stations with @FreedomMobile 😊

  • khri5 Khris (@khri5) reported

    @FreedomMobile A bit confused. Just had a chat with one of your live agents online. I want the Pixel 4. I'm an existing customer. He said $25/mth extra on my plan plus $300 upfront. That's $1300. The phone only costs $999.

  • fonebone45 Graeme (@fonebone45) reported

    @freedomsupport Throttling I understand. It used to be slow but usable with patience. Now even basic websites don't load. That's not throttled, that's useless.

  • Whogotnext187 why you mad?🇨🇦 (@Whogotnext187) reported

    @freedomsupport You know darn well you can't help me. Don't patronize me.

  • Whogotnext187 why you mad?🇨🇦 (@Whogotnext187) reported

    @FreedomMobile You know darn well you get help me. Don't patronize me.

  • yoggie5 yoggie (@yoggie5) reported

    @FreedomMobile U move a little out of town and even within Edmonton and no network. Sham network

  • MsJhae Jennifer (@MsJhae) reported

    @FreedomMobile I switched on black Friday and I'm happier with my iphone 11 but the dude I was talking to refused to give me thr iPhone 11 pro max wtf

  • SpiderLuver 🕷 Steph (@SpiderLuver) reported

    @freedomsupport I spent over 2 hours w/ your tech support before they told me it was defective & I'd have to get to a special store within 15 days of purchase-- even tho it's illegal to refuse to take back a defective product in Canada.. After my contract, you'll have lost a 8+ years customer.

  • HINTmusic HINT (@HINTmusic) reported

    @FreedomMobile what is up with the service today. I tried make a call like four times and only one connected. I had full bars/lte! Also on that note 9 out of 10 calls I make it drops out! Figure it out!!!

  • yoggie5 yoggie (@yoggie5) reported

    @FreedomMobile Deceitful network

  • keyvan_golestan Keyvan Golestan (@keyvan_golestan) reported from Newmarket, Ontario

    @freedomsupport today I finally got rid of your crappy service after 8 years and joined @virginmobilecan family. The move I should have done a long time ago.

  • FNan93140655 FNan (@FNan93140655) reported

    @freedomsupport I just signed up $60 plan with friends and family which would give me $15 off per month. Just got the first bill and i dont see that promo applied. Called customer service, they said it will apply from second bill. Cant belive this..noone said anything like this when signed up.

  • iamtejas___ TP (@iamtejas___) reported

    @richardhimself_ @FreedomMobile reach work next weekend I’ll fix up ur deal

  • ssj4hassan HASSANYE (@ssj4hassan) reported

    @FreedomMobile Me texting and then remembered i have Freedom so i don’t have any signal

  • miss_daniibabii Daniii🐼 (@miss_daniibabii) reported

    @freedomsupport I’m having trouble removing my auto pay. I don’t even see on the option on the app or on my computer. Help 😅

  • jjt609 J T (@jjt609) reported

    @freedomsupport @ibrahimorich Don’t feel bad. I’ve been with Wind/Freedom 95% of the last ten years and have “never” been offered a fnf invite. Many of us stayed with Wind/Freedom through the good and the bad, and it was very bad in the beginning. Loyalty doesn’t seem to matter much!

  • Hafiz_A1 TripleA (@Hafiz_A1) reported

    I just had the worst customer experience with @FreedomMobile over the phone. The guy was extremely rude and unhelpful, when I asked to speak to a manager he said I'd get a callback 'eventually'. Do better

  • zoidbergererer Zach (@zoidbergererer) reported

    @40thStFrancis @xl1tey @FreedomMobile Used to be with them but needed more reliability with my business. Worked ok sometimes, but every metal roofed building = no service, pockets of really poor service everywhere in the GTA. Had to prop my phone in a corner in my house and use a Bluetooth headset to get it to call.

  • 222DawsonsDad John (@222DawsonsDad) reported

    @FreedomMobile Lol, sounds more like a “ so what if I didn’t pay for my service, you shouldn’t turn it off “🤣🤣

  • mdlyonga Kito Out Now!!🇨🇲🇳🇬🇬🇭🇨🇦 (@mdlyonga) reported

    @FreedomMobile You are startinh to annoy me. Get your shit together!! 😠

  • Ken_Alguire Ken Alguire (@Ken_Alguire) reported

    @freedomsupport Hey Support, having an issue where I can't call my home line from my cell. Twist: it won't work on freedom's network but it works when i'm nationwide.

  • Eric__YYC Eric (@Eric__YYC) reported

    @FreedomMobile To be honest with freedom, we had 4 lines with you and we ended up switching because your customer service kept telling us one thing and then the store would not help us with getting new phones. 3 years of loyalty and you get nothing! Be careful of freedom.

  • EarthmanJames Mad Twitman (@EarthmanJames) reported

    @FreedomMobile My 8 plus is the most disappointing phone I have ever purchased. Never iPhone.

  • VergeMMA Austin Verge (@VergeMMA) reported

    @maureensmith232 @FreedomMobile @freedomsupport @Fidomobile @koodo @virginmobilecan @Rogers @TELUS @Bell They’re all not very nice at all in my opinion, and it wouldn’t hurt any of them to at least act like decent human beings, they just won’t because they feel they don’t have to. #norealcompetition #mobile #issues #Canada 🇨🇦

  • VergeMMA Austin Verge (@VergeMMA) reported

    @maureensmith232 @FreedomMobile @freedomsupport I’m sure that all of the discount networks @Fidomobile @koodo and @virginmobilecan are trying to improve, but they are still a part of @Rogers, @Telus and @Bell and I’m not interested in any of them, they’re all the same, indifferent. - #mobile #customerservice #issues #Canada 🇨🇦

  • Bigtasstic Chris Martells (@Bigtasstic) reported

    @freedomsupport Love being lied to and being made to pay more money when your customer service operatives decide to be deceitful

  • heykoop10 Brad Heykoop (@heykoop10) reported

    @freedomsupport No thanks I’m just counting down the months

  • jaytheredneck1 🇨🇦Jay🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jaytheredneck1) reported

    @FreedomMobile Fair warning, XR owner on freedom here, this probably still holds true for 11 also. iPhone XR(and probably 11 too) doesn’t support regular 4G. So if your LTE signal drops, welcome back to 3G, which is completely unusable in 2019.

  • heykoop10 Brad Heykoop (@heykoop10) reported

    @gabayre @FreedomMobile The worst this company is a joke

  • TC92640658 TC (@TC92640658) reported

    DT and connection still crap. Bunch of waggers @freedommobile #toronto