Freedom Mobile Outage

@freedomsupport You guys should honestly just cancel what ever contract you guys have with this company. The reps aren’t told anything even after 5 days they’re still left in the dark. They won’t even confirm wether or not people affected will be compensated

@freedomsupport unable to send pictures via sms. Online support via your website didn't work, getting very frustrated.

@freedomsupport Hi everyone power cycle your phone, turn it off then back on this should fix issue as it did for me. I had 2 phone only 1 was ever effected.

@freedomsupport **** off already! Read the ******* room! We're not talking about you & your ******* shitty customer service!

@freedomsupport 2/2 and back with everyone saying they can’t help. It shouldn’t have been this difficult guys, get it together.

Hey Tweeps, lookin for the cheapest cell options for 2 lines with unlimited data (ie no overage fees, throttled speed is fine w/in reason) & unlimited calling/texting. Right now I pay $90 total for 2 unlimited everything lines with @FreedomMobile, but I'm tired of their crap CS.

When you’ve switched to @FreedomMobile & you get nothing but dropped calls & slow data. lol

@freedomsupport What a surprise, you guys are having issues again... I can't wait for my tab to be paid off, so I can switch to a provider that actually has consistent service

@FreedomMobile Free phone #EasyWin I need one soo bad 🤞🤞😁

@freedomsupport teach your associates customer service and how to be productive and use their time management. We came to the Square One location in Mississauga just to do a bill payment which doesn't take 10mins to process. Your associate, Sagar, turned us away. #worstservice

@FreedomMobile your customer service is going to give me an aneurysm

@freedomsupport @FreedomMobile I am been waiting for a calling from your customer service manager and no one has called me. I got a message stating you this would be escalated but still nothing....

agents at the store where I signed up for the phone didnt seem to be to bothered about my issues, seems like I will have to buy out my phone and go to another service provider @FreedomMobile @freedomsupport

Not satisfied with @FreedomMobile @freedomsupport 1 month into my 24 months contract and I have been in and out of stores for issues with the data not working even though we have 9gigs, it's works today, not working tomorrow, then in the blink of an eye the 9 gigs off data gone

@freedomsupport what did you find out about the texting issue still not received any texts

@freedomsupport Texting is not working

@Kcattie84 @freedomsupport Try changing your phone setting from LTE to 3G...my sms are sending now...they send a bit slow but they go through

@freedomsupport No issues at all on my end. RCS works.

@joeboyotico @freedomsupport Issues happen. Switching your device to 3G solves it (if you're being impacted)

@_MaxKing @freedomsupport For the time being, switch your device the primary network so sms will go through, then switch it back to LTE.

@freedomsupport My service seems to be back this morning, but it does still seem intermittent

@freedomsupport I haven't had any problems except for a ten minute delay once yesterday

@80sgirlforever @freedomsupport If you can switch to 3g, it should be a temporary fix.

@freedomsupport Must be random..cuz I haven't had an issue.

@freedomsupport Thanks for the update....shit happens but still frustrating 😊

@freedomsupport Any new towers being built in North St. Catharines, terrible coverage

@freedomsupport It’s still down!! I can get messages but can’t send them out. WTH my boss just messaged me about work tomorrow and I can’t even text him back.

@ry_charles16 @freedomsupport I dont work for them but i did find a fix myself. Go to "mobile networks " in your settings and turn off "VoLTE calls". I dont know why but it will fix the text problem. Have a great day 🙂

@OssyOstin @freedomsupport Yes the plans are cheap... but I’m just burning my money with the service I can’t use

@goodalljayne @FreedomMobile I dont work for them but i did find a fix myself. Go to "mobile networks " in your settings and turn off "VoLTE calls". I dont know why but it will fix the text problem. Have a great day 🙂

@freedomsupport I dont work for them but i did find a fix myself. Go to "mobile networks " in your settings and turn off "VoLTE calls". I dont know why but it will fix the text problem. Have a great day 🙂

@OssyOstin @Saphero @freedomsupport I dont work for them but i did find a fix myself. Go to "mobile networks " in your settings and turn off "VoLTE calls". I dont know why but it will fix the text problem. Have a great day 🙂

@freedomsupport I'm sorry people are having issues with freedom. I can say with certainty that I have had no issues with my phone or the service with freedom since I joined on July 31st, 2019.

@FreedomMobile Great deal but FIX THE NETWORK. Had a call drop 4 times in less than a 6 minute phone call. #annoyed

@freedomsupport Not sure why FM doesn't push notifications on its status and problems. The frustrations of being cut off while waiting for a CSR are unbelievable. Yes the monthly fees are cheap...so is the service, the coverage and the assistance. Come my renewal, I'm out of here

@freedomsupport UPDATE: @FreedomMobile still sucks. I wish I had money to pay off the rest of my contract and leave.

@Saphero @freedomsupport I shouldn’t even give them a chance but imma give em till 2 pm est, when I wake up, with the fix and ******* compensation for the days worth of bullshit. I use my text for work and lost about $800 yesterday because of this bullshit.

@freedomsupport @goodalljayne You guys haven’t posted an update on the txt issue in over 7 hrs. Come on that’s not acceptable

@angrybearTO @FreedomMobile Outage all over southern Ontario... coming from someone in Niagara... that’s not able to send texts

@FreedomMobile really great that I pay a small fortune for a phone that shits the bed half the time. Ya girl is just tryna text her daddy.. this has been an all day issue and now it’s after midnight. Unacceptable.

@freedomsupport I have Samson Glaxy 8 within 6 month power frozen not able reactive then say need reset and data all deleted and took nearly 1 month .customer service staff treatment very bad, hate activity some data were hack in main store,after all wave monthly fee for month.bad service

@freedomsupport Its still not working for me. Its 11:10pm. Havent been able to send anything since the morning

@freedomsupport I've been psychotically checking every hour lol it was bad before, since this happens almost nightly...but if it's going to be happening all day now, not sure how long I'll be able to stand for it really :( It's disappointing lately and I hate saying that.

@freedomsupport @JR_Girard Still no change....it’s a basic service that can’t be delivered. I never had this much trouble when I was with Rogers

@freedomsupport Be a good idea to make sure your network is working for you ask these kinds of questions. Anyways, I hope I'm getting compensated. And what's more frustrating, is now your call centre is down. You guys must of pissed some one off. You guys are getting DOSd I'm out.

@freedomsupport I have had the same issue since this morning. 😔

@CSomerville93 @FreedomMobile If you own your phone you should check out public mobile. It’s still quite cheap but has the coverage of Telus I believe so nationwide. If my bill wasn’t so cheap already I would and fortunately I don’t have any issues. Shaw ruined everything

@freedomsupport It worked for a bit. And now it’s not. Wtf

@FreedomMobile One free phone @FreedomMobile #easywin #freedommobile Anybody having issues sending SMS text messages go into your settings. Connections, mobile networks and turnoff VoLTE and it should be okay. It worked for me.

@FreedomMobile One free phone @#freedommobile #easywin #freedommobile Anybody having issues sending SMS text messages go into your settings. Connections, mobile networks and turnoff VoLTE and it should be okay. It worked for me.

@freedomsupport how is it that pay as you go phone has no texting issues but a billing cycle phone has. Both units in my home

@freedomsupport Havent been able to send a message for about 10 hours now and I'm irritated, gotta be faster on resolving these issues

Just too bad that @Freedommobile are really bad at keeping the user community ip to date

@freedomsupport Why is it only bill cycle service that is out of SMS. Pay as you go service is working fine. I have both in my house.

@EvanFreedev @freedomsupport Same here. Have never had anyone follow up on their "tickets"

@FreedomMobile I haven't been able to send a text since 10am this morning. Turning my phone on and off doesn't work and neither does airplane mode. Help!

@FreedomMobile fix yo shit.

@reneeintdot @freedomsupport Switch to WCDMA only in network settings. Seems to be working when you do this, until they repair it.

@FreedomMobile why is SMS texting not working we depend on this service 😡

@freedomsupport It’s still down!! I can get messages but can’t send them out. WTH my boss just messaged me about work tomorrow and I can’t even text him back.