Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (45%)
• Phone (45%)
• Total Blackout (5%)
• Wi-fi (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Calgary, Vancouver, London, Oakville, Trois-Rivières, Edmonton, Toronto, and Mississauga.

City	Problem Type	Report Time
Calgary	Phone	1 day ago
Vancouver	Internet	8 days ago
Vancouver	Total Blackout	8 days ago
London	Phone	9 days ago
Oakville	Internet	13 days ago
Trois-Rivières	Internet	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (adam) (@ONRADAM) reported 2 minutes ago

  @FreedomMobile Never ever again

• 
  Derek Smith (@derek8128) reported 4 minutes ago

  Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService

• 
  The Lenis (@LenisTheOrca) reported 5 minutes ago

  @FreedomMobile if not fixed by 9pm I'm cancelling the service, this has cost me a days pay already, probably tomorrow and Friday too

• 
  TMN (@themainnetwork) reported 8 minutes ago

  @JonFraserTF @TELUS I say this only bc I’ve been with them all over the years. @FreedomMobile has been the best I’ve ever had in terms of pricing and support. Just my take.

• 
  Sue T (@pieface2010) reported 14 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  traffic controller (@trafficcntrlchd) reported 15 minutes ago

  @FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile

• 
  Parag Gajjar (@PARAG4591) reported 15 minutes ago

  Customer since 2017. @FreedomMobile says my contract showed the wrong TradeUp amount. 6 months later they added $669 and won’t waive it. Their mistake, my cost.

• 
  MJ (@MJ01311976) reported 19 minutes ago

  @FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again!

• 
  darkstarr05 (@darkstarrrrr11) reported 19 minutes ago

  @Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter

• 
  bikku (@bikku88) reported 22 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Spike (@HeyimSpike) reported 22 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 23 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  Tim PF (@TimFranko2) reported 27 minutes ago

  @FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?

• 
  Greg (@pcguy8088) reported 28 minutes ago

  @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 28 minutes ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  Arise (@Ariseskater) reported 30 minutes ago

  @FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan

• 
  gamine67 (@gamine67) reported 32 minutes ago

  @FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 33 minutes ago

  @FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE

• 
  Business Analysis Coach CBAP® 🇨🇦🇳🇬 (@MissPragmatic) reported 34 minutes ago

  Hello @FreedomMobile I bought an IPhone XS Max from you as a customer and have since paid off the phone however the phone is till locked to freedom mobile after all these years. I have visited your service center and called tech support countless times.

• 
  Emmanuel (@cozmopoll) reported 37 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible

• 
  Eve (@Eve62617669) reported 39 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Javi Medina (@javiermedina15) reported 40 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  Lily (@Lily08901017) reported 41 minutes ago

  @FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards

• 
  A. (@mcfaddders) reported 45 minutes ago

  Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.

• 
  rehan (@wawast) reported 45 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 46 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Ryan John White. (@RyanCanadian) reported 51 minutes ago

  @FreedomMobile Forced Auto-Payment upon me a Customer of over 10 year's, when I came in to grab a new Google Pixel 10. I refused he wouldn't sell me the phone. So I left. ****** business.

• 
  Sue Lovely Terrio (@LovelyTerrioS) reported 53 minutes ago

  @FreedomMobile data continues to fail in home area and roaming, also the log in via the app is challenged

• 
  gbreezie (@garry568) reported 55 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  gbreezie (@garry568) reported 56 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much