Freedom Mobile Outage Report
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (56%)
- Phone (31%)
- Total Blackout (6%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
|
Phone | 4 hours ago |
|
Kitchener
|
Wi-fi | 8 days ago |
|
Toronto
|
Internet | 9 days ago |
|
Duncan
|
Total Blackout | 10 days ago |
|
Burnaby
|
Total Blackout | 10 days ago |
|
Surrey
|
Internet | 12 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Of All Time (@JoOfAllTime) reported@FreedomMobile Oh my god @dreamwastaken they put you in a PHONE?! 911 HELP
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Toulla (@Toulla101) reported@freedomsupport NO I will not talk to a company that pushed me down to the core. The manager on the phone was cold and brutal and that's the reality of the matter and she has to deal with thar in her own subconscious because I would never treat a person that way. I want my phone line connected
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★ Jim Bugg ★ (@jimbugg) reported@JustinC99 @TELUSsupport I think it's an overall cell service issue. I'm on @FreedomMobile + I have to stand out in my backyard to make a call about 80% of the time. Tough way to run a business.
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Geordie GreenHeart - green hearts spread out (@HealingVisionz) reported@iPhoneinCanada Now maybe @ShawInfo and @FreedomMobile will support the #cowichanvalley
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Richard A Murray (@knightrider2007) reported@FreedomMobile @SamsungCanada I'd like to capture the sport you guys providing customer service. Do you know what that means? I'm trying to get a phone, and online it says it's available, but the guy I called about your special deal for customers says it isn't, so I dm'd your service people for an update
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Toulla (@Toulla101) reported@freedomsupport 😔No no DM right here because I can't call my mom downtown or my dad who needs me to call him because he has a problem in another province in Canada and the company is really hurting me by not connecting my line.
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Mary M (she/her) (@princessmary79) reported.@FreedomMobile just did a 5 day road trip (BC/AB) and had virtually no internet. Couldn’t use gps or anything. What will you do to fix this please? My partner and I pay $150/month, and I’m about ready to break up with you, bro.
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Toulla (@Toulla101) reported@FreedomMobile Shame on you Freedom Mobile and your company the way you treat others is brutally is unacceptable. Cutting my line when I said I will pay the small remaining balance and I don't care about that dumb promise to pay policies that you inforcse. I can't make a call or text😳
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Howard (@BizDirector) reported@freedomsupport And if you want to help. Dont message. Have a person who can communicate properly in english call me from a center in Canada.
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Ryan MacGorman (@thewantedryan) reported@freedomsupport I’d 100% recommend getting better customer service lines where you guys don’t constantly try to harass me offering me promotions and refusing to let me out of my contract. Saying nobody was available to do that. For 48 hours.
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Richard A Murray (@knightrider2007) reported@FreedomMobile @SamsungCanada .... and they sent me back to the phone number that I talked to. And it still shows it's available online. Customer service means I shouldn't be jumping through hoops to get a straight answer
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Justin Cathcart 🎄 (@JustinC99) reported@jimbugg @TELUSsupport @FreedomMobile It’s a terrible issue for sure Jim
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Toulla (@Toulla101) reported@freedomsupport 😔No that's not the reality of your company and you know what not having my phone does not help the situation and they cannot connect my line and that's the reality of the greedy world. Freedom mobile made their millions they can't wait a few more days? I live in poverty and
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Howard (@BizDirector) reported@FreedomMobile what a terrible company, even worse is their customer service, third party and run out of the phillipines by people who do not understand english. They hang up when you ask to speak to a manager.
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NK (@user91234567) reported@FreedomMobile You guys are the worst. It's been 5 days since I requested to change address of my connection and still no response from you guys. Ref no NGV0424918
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RHO (@TravelEatAwe) reported@freedomsupport Further down the notes they say there’s a technical problem or that the unlocking was never completed. More of the same no results >>@FreedomMobile. Why can’t Freedom Mobile unlock an iPhone after the completion of a contract. This runaround is getting infuriating. @CCTS_CPRST
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rosssboys (@albermarle99) reported@AnthonyLacavera @FreedomMobile Original wind customer will go back to landline before going to Rogers or bell
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Iggy CR7GOAT Wan (@Iggywan) reportedbeen a customer of yours for 6 years. Any good offer coming for loyal customers? @FreedomMobile @freedomsupport
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Brandon (@brndnlssl) reported@chatrmobile Fair trade guys, I'll wait those 5 days AGAIN for a simple refund but you have to send me the number for @FreedomMobile. Least you can do after dicking me is help me find a proper cell service
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Anthony Lacavera (@AnthonyLacavera) reportedThe last time we had a real competitor in the industry was in 2009, when we brought WIND Mobile to market (@FreedomMobile). The launch of WIND resulted in an average savings of $400 a year to every Canadian household with a mobile plan — whether they were a WIND customer or not.
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Tish🇯🇲🇨🇦 (@JcanBae) reportedHello @FreedomMobile I need your assist … I’m ready to cancel everything if this issue is not resolve
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AJ (@AJHrfl3088) reported@FreedomMobile wtf is going on with your login site and why is my account suspended.
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Howard (@BizDirector) reported@freedomsupport Cant get any more negative than having someone hang up when you want to speak to a manager. By the way she kept on saying 50 cents instead of 50 dollars, perhaps when outsourcing, try and hire people that actually speak the language. She did call back to apologize, a bit late
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RHO (@TravelEatAwe) reported@freedomsupport Further down the notes they say there’s a technical problem or that the unlocking was never completed. More of the same no results >>@FreedomMobile. Why can’t Freedom Mobile unlock an iPhone after the completion of a contract. This runaround is getting infuriating. #@CCTS_CPRST
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Ryan MacGorman (@thewantedryan) reported@freedomsupport Refused to let me talk to a higher up his pay grade, went on mute to talk to his co worker, I ended up getting hung up on because of your crappy network that I had to use your text message and the wonderful lady helped me out there. THAT WOMAN deserves a raise and that dude -
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Denis (@alpha17x) reported@freedomsupport My tab is paid off. I want to upgrade but I can't? Why? You are preventing me from giving you additional money. Also searching seems to indicate this has been an issue for at least 3 years? I don't want to talk to an agent. I just want standard process to work.
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Toulla (@Toulla101) reported@freedomsupport 😔I told them on the phone I will pay it in a few days but they said sorry we cannot help you and I find after Freedom made their millions and got really brutal.
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Toulla (@Toulla101) reported@freedomsupport 😔I can't text or call and I have been a customer for over 8 years and the way I get treated by the company is brutal and that's the reality of Freedom mobile there is no Freedom when the company holds me down and not let me up to call or text out to the outside world..
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Nasser Jabakhanji (@nasserjaba) reported@AnthonyLacavera Agree with some points, especially the fake competition, but FreedomMobile did not save Canadians any money with its poor quality and coverage and targeting students only, and the counter actions taken by big three using lower quality for cheaper services
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Toulla (@Toulla101) reported@freedomsupport What's the point will you connect my line? Even if it shows a few broken promises a policy that Freedom created.