Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (33%)
• Total Blackout (5%)
• Wi-fi (4%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Toronto	Phone	19 hours ago
Edmonton	Internet	3 days ago
Montréal	Phone	5 days ago
Kitchener	Wi-fi	12 days ago
Toronto	Internet	14 days ago
Duncan	Total Blackout	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fully Unvaccinated (@FullyUnvax416) reported 1 minute ago

  @FreedomMobile Are you sure this will help us sell cellphones? Cellphones?

• 
  Jesse Westman (@Jwestman85) reported 3 minutes ago

  @freedomsupport You’re right, changing my phone number is a terrible option. There needs to be a better option then that

• 
  ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠 (@MrPisstofferson) reported 5 minutes ago

  @FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized

• 
  QBallMoe (@QBallMoe1) reported 8 minutes ago

  @FreedomMobile is terrible. Unbelievably slow. Steady decline since Shaw took over. Please @Rogers take over this poor excuse for a company and do something with it. It's mobile internet is like waiting for the @POTUS trying to get a sentence out. You just wanna hang yourself.

• 
  Chintan (@Chintan72024830) reported 9 minutes ago

  @freedomsupport I don’t think So.I am in talk with one of your agent .I explained that my card got stolen along with my suv .as I got new card I enrolled in digital pay . She decided not to provide digital discount for last two bills and resist .I am waiting for her supervisor.6year customer.

• 
  Moid Alam (@MydAlam) reported 10 minutes ago

  @freedomsupport Hi, i had the worst experience with one of your location “Freedom Kiosk -Kingsway Mall (Edmonton, AB)” Worst, rude full of negative attitude staff (Manager & other Lady) working today.

• 
  🕊🎀 (@ciggmar) reported 11 minutes ago

  @freedomsupport hi! My phone is showing No Service. Not sure what’s going on. Is anyone able to help?

• 
  Dima Makei (@dima_makei) reported 14 minutes ago

  @vote4robgill @freedomsupport Good question! I’m not sure I think we need to check with our local cell service operators.

• 
  Lokesh Yadav (@lokeshyadav1739) reported 21 minutes ago

  I am very disgusted with @Apple in Canada service. I tried to do a factory reset on my phone since then my phone is carrier locked. They told me to contact my service provider and I did the same but @FreedomMobile also didn’t unlock my phone as the imei number was changed. 1/2

• 
  tureblue (@blueice514) reported 22 minutes ago

  @FreedomMobile why is your service down for last half n hr in suaga ???

• 
  Lisa Boyle (@Li_Bo_X) reported 23 minutes ago

  @freedomsupport I’m in the middle of a DM conversation in need of help can you return please

• 
  Dallas Groot (@iamgroot11) reported 25 minutes ago

  @freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.

• 
  MyNewPunkBand (@NewPunkBand) reported 25 minutes ago

  @freedomsupport Hey, I replied to say I've already done all of this and your team is telling me that no one is responsible for this type of payment issue. Please escalate or let me know next steps. Otherwise I'll just port.

• 
  Ted Rodney (@TedRodney2) reported 27 minutes ago

  @FreedomMobile 10 year customer here with 5 mobile plans. Took 2 hours, 3 phone calls, 3 agents, 1 supervisor, and 1 retention agent to lose my business today.

• 
  daniel gibson (@AntiVenom42420) reported 35 minutes ago

  Hey @FreedomMobile. Since I havnt had aervice with @TELUS internet in seven days and they havnt given me a clear timeline on when they can fix this small wire, I am able to terminate my contract with them with out hassle or charges.

• 
  Alpha leon (@Alphaleon9) reported 36 minutes ago

  @freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.

• 
  omalia Koroma (@OmaliaK) reported 37 minutes ago

  @freedomsupport Freedom mobile u have an issue with your one of your phone to which I have been paying phone protection on. The phone samsung s20 plus shut off.. and when I contacted your support team spoke with several agents Mel, Sarma and a supervisor name Moe whom provided false information

• 
  Melanie Berthelo (@BertheloMelanie) reported 44 minutes ago

  Freedom Mobile is waiving long-distance charges for calls and texts to Ukraine. To help Freedom Mobile customers stay connected to loved ones, we are waiving International Long Distance and SMS fees for calls and texts to Ukraine until March 31. #freedommobile #UkraineConflict

• 
  Bisi (@bissybody123) reported 46 minutes ago

  @freedomsupport @Vanterax I've I've having this issue for 2 days. Has it been fixed?

• 
  Sara Rodney (@SaraRodney2) reported 46 minutes ago

  @freedomsupport Thanks, but you are missing the point. This should have been done in the first communication with Freedom. We used to recommend Freedom. What a terrible disappointment.

• 
  Tequilana (@suavedadoll6) reported 46 minutes ago

  @FreedomMobile I’ve never received customer service so badly in my entire life, you guys tryna match your customer service ratings with your network ratings now? Bc it’s working. ABSOLUTE TRASH 0/10 WOULD NOT RECOMMEND.

• 
  Naren 😷 (@NarendraMV) reported 47 minutes ago

  @FreedomMobile Wat a service.. No service from 2 months and still getting bills. @CRTCeng

• 
  #FreeCareyPrice (@2ndlast2rise) reported 51 minutes ago

  Recommendations wanted: I'm done with @FreedomMobile. The service has gone to **** ever since Shaw bought them & their latest billing screw-up is the last straw. The only thing about them I liked was the low monthly fee of $45. But I can get that with Virgin+, Koodo or Fido.

• 
  Marc Paulin (@Vanterax) reported 51 minutes ago

  @freedomsupport @FreedomMobile I am unable to set autopay or top up my prepaid account. Keeps failing no matter which card I use. Is your payment system down?

• 
  Luc (@lucthearcher) reported 52 minutes ago

  @SamsungCanada @FreedomMobile Not happy that my new phone (only 7 months old) is completely broken. My A52 5G was working fine all day and all of a sudden the screen went purple and now it won't turn on at all. Not my first issue with this model either

• 
  halla 🤎 (@hallacoast) reported 54 minutes ago

  @freedomsupport speaking to the Loyalty department right now who said there was no solution except to "activate another new line". I've never been more frustrated with a phone provider before.

• 
  Conor McNeil (@mcredbeardddd) reported 55 minutes ago

  @FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that

• 
  tureblue (@blueice514) reported 57 minutes ago

  @freedomsupport Why is your service down for last half n hr ?

• 
  Sara Rodney (@SaraRodney2) reported 58 minutes ago

  @FreedomMobile @getrealmovement You just lost a 10+ year customer with five phones. You should be able to go to the states with you phone for less than $230/month, and not have to spend 2+ hours on the phone with 5 separate calls to figure out why you are being robbed.

• 
  daniel gibson (@AntiVenom42420) reported 58 minutes ago

  @FreedomMobile my internet has been down for 6 days at home and my phones internet has passed 100% data usage. Is there any way i can get my phone data usage temporarily increased at all ?