Freedom Mobile Outage Report
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (57%)
- Phone (31%)
- Total Blackout (6%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Wi-fi | 7 days ago |
|
Toronto
|
Internet | 8 days ago |
|
Duncan
|
Total Blackout | 9 days ago |
|
Burnaby
|
Total Blackout | 9 days ago |
|
Surrey
|
Internet | 11 days ago |
|
Surrey
|
Wi-fi | 11 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport I have had the worst service from your online agents. I will never recommend you to anyone
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport Total lie. Poor service. Then you respond: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport Customers be aware. Very poor reception. I'm disabled. Never had good service. This is @Freedommobiles response: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport I was on the phone messaging back and forth for over 6 hrs with NO resolution. What do you expect
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Diane Owen (@KoKoKoKwe) reported@FreedomMobile Given the danger posed to children re: the pandemic and idiot prohibitions against masks...your ad is quite distasteful.
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Bratty Becky (@princessclerkTO) reportedI’m not sure if a @freedomsupport tower is down or my phone is trash but I tried to upload a gif at 9 am and it was still not loaded when I went on break at 1pm 🙃
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oh bla dee (@SteveScho54) reported@freedomsupport is there a service outage in Coquitlam BC?
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David Michaels (@michaelsecom) reported@freedomsupport Been there and done that. It doesn't work when I click on the tablets. I get blocked by the upgrade question and then it says that I am not eligible when I select upgrade.
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James Robb (@jameser78) reportedA booth worker ID never seen before at a @FreedomMobile mall kiosk poked around my phone without permission a few weeks ago, and now my email is getting spammed by this unknown to me @ozy news group multiple emails a day. Not happy with this practice.
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David Wooderson (@LorenzoVanMatt4) reported@freedomsupport Hey so here is my issue I have to restart my phone everytime I leave my house to get data even though wi fi is turned off and data us turned on. Csn you explain why in the city if Hamilton I need to do this and why exactly am I paying a bill 4 a crap service,?
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport Your service is extremely poor and frustrating. I have never had proper reception, you keep taking $$ out of my account but you do not resolve the issue. Now you're asking me to pay $600 to find another service provider. I am a disabled person and cannot even call my Dr.
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DiesUnus (@DiesUnus) reported@FreedomMobile @freedomsupport Why is it that you have phones for new customers but the same phones are "Not in stock". I have been a customer for 5 years and this is how I am being treated #canada #samsung #cellphone
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ashley okrucky (@ashleyokrucky) reported@freedomsupport my texts aren't sending even though I have full service. Why?
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kaladaadsan 🇵🇸 (@ikioly) reportedi really have to leave @freedommobile, ANYTIME i call them and they dont want to address my issue, they hang up on me. LOL. the low rates are not worth the disrespect and long wait times wallahi.
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بلال (@iBilalButt) reported@freedomsupport I’m unable to cal freedom support number the call keeps dropping after initial greeting 1877 946 3184 what’s going on?
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Kamal Dhillon (@kamaldhillon01) reported@FreedomMobile , no response from you regarding my very poor service from you as my service provider. Poor customer service.
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Duane Grady (@Renoversity) reportedDear @INTERAC, I wonder if you can help my "friends" here at @FreedomMobile , they seem to be having trouble with their interac on line. So they grossly overcharge people who must come into their stores to pay with interac. $2.00 per interac transaction? Please help them. #Telus?
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RemixV4 (@RemixKoetsu) reported@freedomsupport Any service issues in Vaughan, Ontario? My phones suddenly been dropping calls and giving me constant "cant reach website" errors for the past 1-2 weeks.
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UNO (@UNO_0801) reported@FreedomMobile theres is no more freedom outside edmonton. i mean no signal
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Muhammad Zubair (@m_zubair1991) reported@FreedomMobile is there service outage in Ottawa? Cant seems to have network service since this morning! Currently located in Ottawa!
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Bska (@BenAdams519) reported@freedomsupport no service in southern Ontario
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Geordie GreenHeart - A David looking for a Goliath (@HealingVisionz) reported@FreedomMobile When will you have service for potential customers in the Cowichan Valley? #cowichanvalley #duncanbc #lakecowichan
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Kamal Dhillon (@kamaldhillon01) reported@freedomsupport with over 5 hrs of back and forth, still my phone issue isn't resolved. Agents said 5 days. Another agent said $600. To cancel this poor service. Customers choose wisely.
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Kamal Dhillon (@kamaldhillon01) reported@FreedomMobile you have very poor service and reception. You have treated a disabled customer with no regard. Your tesponse: I am really sorry, but that is remaining balance on your contract that you will need to pay 600$ (+ tax).
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David Michaels (@michaelsecom) reportedThe Freedom Mobile phones page sucks for existing customers @FreedomMobile How am I supposed to see the specs on your tablets?
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ADVOCATING FOR PEOPLE WITH DISABILITIES IN ONTARIO (@angleonfire63) reported@FreedomMobile Reception is terrible at Freedom
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Brian Mahoney (@_BrianMahoney) reported@FreedomMobile The worst day of the year for me was when the kids went back to school. Freedom? Freedom was being able to play in the park with them, go to the beach. Now they go back to Covid instead of being safe at home. Not a great ad, folks.
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Six (@Sixities) reported@freedomsupport so who do I have to talk to, to get my old plan back that was grandfathered in and I was told would never change
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Duane Grady (@Renoversity) reportedDear @FreedomMobile you complete ******* idiots. I am late for my payment + I don't really give a **** because, you people apparently don't know how interac works. So I have to go 2 a Freedom store and pay an extra $2 ******* DOLLARS because you stopped with interac online #Koodo
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UNO (@UNO_0801) reported@freedomsupport you charge your customers in same line with giant service providers like bell, rogers, telus. come on. you know what i mean.