Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (67%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Grimsby, Toronto, Oakville, Woodbridge, Mississauga, Scarborough, Burlington, Windsor, Hamilton, Ottawa, Edmonton, Trenton, Richmond, Victoria and Québec.
| City | Problem Type | Report Time |
|---|---|---|
 Grimsby |
Phone | |
| Grimsby |
Phone | |
| Toronto |
Phone | |
| Oakville |
Phone | |
| Woodbridge |
Phone | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Naho | ܢܲܗܪܹ̈ܝܢ
(@yyznaho) reported
Is @FreedomMobile down right now? I lost all service :/
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Saad Merhebi
(@MerhebiSaad) reported
@freedomsupport I did, and because I won I got to switch all my customers over from your network to Bell and Roger's.
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XRPman
(@dhindsa__03) reported
@freedomsupport @crisxochitl The connection fee does nothing but line the pockets of this companies executives. Your customers monthly payments to you for your services are what support the improvement of your services.
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russ
(@rm0074) reported
@FreedomMobile I have been with you for many years I would like this plan pls or should I cancel and sign up again to get it as a new customer?
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𝕴𝖓𝖋𝖎𝖓𝖎𝖙𝖊 ∞
(@CD604) reported
@Gaming1Canadian @seastar898 @FreedomMobile I don't care who owns who. I got a better deal and it's packaged with my Internet as well. I'm paying a crap ton less per month than before on both bills. I won no matter how I look at it.
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Tonie Ogilvie
(@b14e69fab2ce45e) reported
@freedomsupport Loving the customer support and the way you all stand by your product. Bought $50 charger as I was told it was guaranteed for life. It stops working, I have no other charger and you won't replace it. The store where I bought it is closed...now what?
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Jordan Ivey
(@Chaka015) reported
@FreedomMobile Avoid this place. The coverage is terrible. The staff is rude. I am happy i left.
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Gator
(@aaronroyce13) reported
@freedomsupport I am a customer with you guys and what i want ppl to know is that yes u can technically still have access to the internet if you go over but you guys slow the speed down so much that its hardly usable 256k is not good at all
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Miles Andy Thatch
(@TheConceptBoy) reported
@FreedomMobile And don't you even start with the whole "Oh we're sorry please reach out to support to make things right" because that's exactly how I ended up here in the first place. I remember when support was local and everything was handled with ease.
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Paolo (Paul) 🇨🇦🇮🇹
(@stclairwest1975) reported
@FreedomMobile I get 40 GB of 5G data for $85 with one of your competitors. Why are you delaying 5G network service?
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âpihtawikosisân
(@apihtawikosisan) reported
@KimTallBear @FreedomMobile Damn, it seems like all the carriers run the same scam. So much for options.
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Khalid Mian
(@thepaladin68) reported
@FreedomMobile I would if it weren’t for the horrible signal reception
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Squitler666
(@squitler666) reported
@freedomsupport My network never works properly. I always have issues sending and receiving text messages. I’m getting really sick and tired of it.
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Gator
(@aaronroyce13) reported
@freedomsupport why do you guys say you have unlimited data but dont put down that if you go through your monthly data say its 20gb that you guys slow down the internet to worst then dialup. So its really not unlimited is it and that aint right
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the ***** in the blockchain
(@Salorwayne) reported
@FreedomMobile Crap reception. Focus on giving only new customers best rates and deals. Called support the other day and could not answer "how much total data do I have in my monthly plan?" The text support does not work.
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WorriedQuinnHughes
(@WorriedQuinn) reported
@followthetwitt @freedomsupport It’s unlimited data access. You get 20GBs of that in high speed LTE. It’s all in the same big letters- not sure what the comprehensive issue is other than you would just like it to be something it says it’s not.
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Kim TallBear
(@KimTallBear) reported
from
Edmonton, Alberta
@apihtawikosisan @FreedomMobile pulled the same kind of scam when I was in Europe in May. I've been meaning to find another service. I talked to customer service by phone to ensure b4 I left what I needed. Big mistake. No record of what they promised they set up for me. I paid $100s in charges
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Gator
(@aaronroyce13) reported
@freedomsupport U guys should offer true unlimited data with no slow downs at all and get rid of the data limits. I would pay easily 120 a month to get true unlimited data from you guys and you would knock rogers and bell out the game just a thought
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@radgod31 @FreedomMobile Your plan has a high-speed allotment, then slower speeds thereafter. Prices never increase either. Just thought I'd bring that up. Also a customer. 11+ years.
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Gator
(@aaronroyce13) reported
@FreedomMobile u guys are advertising it as unlimited data but really its not cause once you go over your monthly gb say its 20 then you guys slow the speed down to almost what dial.up was and you cant do anything with that. So really data is not unlimited
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Jennifer🇨🇦🇺🇦⚖🔱
(@jenniferolchowy) reported
@freedomsupport @radgod31 Hi Freedom, I received the $50 upgrade package as well 4 someone who has been with Wind/Freedom as a loyal customer I would hope we also get a great rate I can easily go elsewhere but I stay with Freedom out of loyalty & because U R different from the big 3 telcos Thnx
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Scott Hathaway
(@_mediocreone) reported
@FreedomMobile why have I had no service since noon?
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Tyler, The Creator
(@itstylerg2) reported
@freedomsupport Is the network down? cant seem to use my data & i haven’t gone thru my data yet
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Richard Howes 🇨🇦
(@RichardFHowes) reported
@FreedomMobile iPhone13 sales must be slow.
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⟁ Obi-Wan Cannoli ⟁
(@Jessie_theAlien) reported
@jackietorrrance @FreedomMobile That’s so frustrating and supremely ****** up 😭😭 sorry she had to go through that. **** that company
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JULZ
(@herJulz) reported
After wasting my entire day due to your disinterest in keeping your customers @FreedomMobile and @freedomsupport zero resolution was made #thanksfornothing
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Lorna Haidenger
(@abbeehunter) reported
@freedomsupport I am@on roaming and had no cell service in DeWinton or Okotoks yesterday.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile The s13 isn't a bad device (if you're coming from the s6 that is). Just don't transfer that junk data. Export and import your contacts and that's all you need.
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Miles Andy Thatch
(@TheConceptBoy) reported
When your outsourced phone support is so bad that the mere phone upgrade becomes an closed loop of phone support telling to contact chat support and then chat tells to phone, the path of lowest resistance is to switch to a new carrier who has their **** together. @FreedomMobile
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Joanna Lalewicz
(@Joanna_lal) reported
@freedomsupport Is your network down today?