Freedom Mobile service status: outage reports and connection issues
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (56%)
- Phone (33%)
- Total Blackout (5%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Wi-fi | 3 hours ago |
|
Toronto
|
Phone | 1 day ago |
|
Edmonton
|
Internet | 4 days ago |
|
Montréal
|
Phone | 5 days ago |
|
Kitchener
|
Wi-fi | 13 days ago |
|
Toronto
|
Internet | 14 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
tito (@hebero1984) reported@freedomsupport I rather have your tech team come out with a status of your services because right now online on web pages it shows lots of people having issues
-
Sricharan (@Sricharan_6) reported@FreedomMobile @FreedomMobile promised to keep us connected, turns out you get a terrible network and now I'm with @koodo
-
Harita Bhatt ૐ (@BhattHari) reported@freedomsupport Why Freedom network is doing bad in Brampton? Since 1 week it's not getting Signal.
-
Soroosh (@Soroosh19) reported@freedomsupport The problem is that the @VirginPlus staff manipulated me, into getting a phone so I would be stuck in their contract for two years paying too much for a outdated phone. They are truely the worst scammers out there. Taking advantage of peoples boredom during a pandemic.
-
tito (@hebero1984) reported@freedomsupport love love that it's now 3 hrs still no issues resolved and it's only been 4 days since I requested to speak to a Manger and yes manager not supervisor
-
tito (@hebero1984) reported@freedomsupport hey @FidoSolutions do you guys have customers waiting 6 months to get issues resolved or to speak to mangers oh do you also train customer service to be rude ad hang up on customer and to speak over them
-
R (@C05730624) reported@FreedomMobile Hi. Your CSR said she would call me back yesterday but of course she didn’t and that’s how your customer service has been for quite a few months now. Do I have to talk to the CRTC for customer support?
-
Nisha Purushothaman (@Nisha_Photos) reportedThe biggest mistake I have done is choosing #FreedomMobile as my phone connection. Their support team - @freedomsupport - is an absolute failure. I am trying to change my address for two weeks. two weeks ago they said it's done... but not done yet... anyone got any suggestions...
-
Carlos A. Rodriguez 🇨🇦 (@crodrigueztwitr) reported@FreedomMobile can’t get a straight answer from your company yet you talk abou “keeping lines of communication open”. All talk, very poor service!
-
🐀🇨🇦⛓️𝕻𝖗𝖔𝖋𝖊𝖘𝖘𝖔𝖗 𝕯𝖆𝖉𝖉𝖞⛓️🇨🇿🐀 (@Keynesianismism) reported@FreedomMobile y'all gotta seriously increase the speed of throttled data, I can't even clock into my work app anymore, in order to make money, in order to pay for my awful unlimited plan
-
James Taylor (@Redhead_Canuk) reported@freedomsupport How is that unfortunate for you? It's unfortunate for me that I've stuck it out this far. When I need to juggle some bills I don't expect to be suspended for a mere $146 and told by CS that it's just policy. No mention of help, just pay up.
-
TruthAndHopeOntario (@Truth_Ontario) reported@FreedomMobile Until our kids catch covid because of our crap government plans and then we are home caring for our sick kids. Seriously? Are any parents excited about school in the middle of a 4th wave? Worst advertisement ever!
-
Aurelia Cotta (@AureliaCotta) reportedIn good news, my kids new phone from @FreedomMobile works after I got some late night help switching SIM cards and settings and suddenly, boom. So that was the one bright light.
-
The Sewful DIY (@SewfulDiy) reported@FreedomMobile Terrible service….can’t renew my plan with my credit card….not the first time this has happened….tried with 611….and no I don’t want to go to the mall to do it in person…..COVID!!!!!!!!!!!!
-
MITCH (he/him) (@level28mitch) reported@freedomsupport No one at your company can provide me with a tracking number and Fedex states my tracking number is not valid that was provided via email. Can someone please help me? This is super frustrating.
-
Lord Neko (@Lord_Neko_) reported@FreedomMobile The customer service this company provides is beyond terrible. After being on hold for 30 minutes, I tried the text option. Text made me wait another 25 minutes for an "agent" that won't confirm they are human. #freedommobile
-
Evil-Streak (@Evil_Streak) reported@FreedomMobile I have gone to several of your locations and no location has it yet all demand a $100 deposit for me to order it. So much for zero down. I guess my years of being a customer isn't good enough to have an item brought into a store for me
-
LdS (@LdS_TO) reported@freedomsupport Every time I’m even a short distance out of Toronto I can’t get cell service. Even when I’m right near a cell tower. I travel a lot outside Toronto and have been having car trouble so I need to change my plan. Can I cancel it?
-
the_thoughtful_frog (@pekli9) reported@freedomsupport I fell down a completely different rabbit hole. I found a Pinephone (runs certain Linux ARM distros) that works with Freedom. It'll be interesting to see what happens after I set the thing up.
-
nevervicky (@nevervicky) reported@freedomsupport very cool how Freedom keeps charging me despite cancelling service months ago—customer service has been hilariously unhelpful!
-
Joan Moran (@MoranJoan) reported@freedomsupport data speed has been below 1.0 Mbps all day. Really frustrating since im in a part of Toronto (Beaches) where the internet is down due to hydro repairs. I called tech support, followed all the trouble shooting... apparently escalation will take 3-5 business days?!
-
Zina 22🇨🇦 (@fola22habibi) reported@FreedomMobile They charged us $35 activation fee in store . This fee is waived for new customer can you confirm that?
-
Jigar Pandya (@connect_jigar) reported@freedomsupport my phone’s internet isn’t working properly since weeks now. I’ve never faced such issues before. @FreedomMobile
-
tito (@hebero1984) reported@freedomsupport actually I asked for 6 months to speak to a Manger not supervisor but never been able too
-
Alejandra Suarez (@773_suarez) reported@FreedomMobile Worst service ever !! You are charging me adds that I never agreed to buy and I never used !!!
-
Nisha Purushothaman (@Nisha_Photos) reported@harimenonz @freedomsupport it's really crazy - a simple address change and no one is able to give a solution, which is sad, once again. they said they fixed it 2 weeks ago, today, from morning till this time, even now talking to the support team. support request #FreedomMobile @freedomsupport
-
syklo (@sykloo) reported@FreedomMobile I’m using your data rn it’s really bad!!
-
James Taylor (@Redhead_Canuk) reported@freedomsupport I sure have. CS was no help now I am going to be switching services. I will pay what I owe and then close my account. I've had enough problems over the years to realize I'm just a number.
-
Evil-Streak (@Evil_Streak) reported@freedomsupport These options were not offered and trust me when I say a credit check wouldn't be an issue. Your company stated if I wanted it brought to a store I had to pay $100 as a inventory deposit. Yet if I order it online I can get it for free and suggested I go home and order it online
-
James Taylor (@Redhead_Canuk) reported@FreedomMobile Thank you for not assisting me during this pandemic and suspending my services for a $146 bill. You are a stand up company to a long time customer and you offer me zero help with customer service. Thanks for making my life super difficult when it's already bad 👍