Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/07/2025 07:05

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Toronto, Surrey, Vancouver, Coquitlam, New Westminster, Calgary, Victoria, Nanaimo, Mississauga, Mission, Fraser Lake, Burnaby, Kitchener and North York.

Loading map, please wait...
City Problem Type Report Time
CanadaEdmonton Total Blackout
CanadaEdmonton Internet
CanadaToronto Wi-fi
CanadaSurrey Internet
CanadaVancouver Internet
CanadaCoquitlam Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ForbiddenSun215 Brandon (@ForbiddenSun215) reported

    @FreedomMobile 's Customer service has been terrible. They just keep making everything hard on me and doing nothing to make any of the inconveniences they place on me right. Might be time to find a new carrier.

  • Foamhead2 General Foamhead (@Foamhead2) reported

    @FreedomMobile I'm returning my new phone tomorrow, unopened. Charging a "connection fee" when I am already a customer is outrageous. You aren't connected squat when I'm already on the network. The $2000+ and $90+ per month isn't enough? Time to find a new network.

  • HuxBear HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported

    Yesterday was one of the worst birthdays on record for me (like, the peak of "lockdown poverty & isolation" depression bad) & I am STILL trying to get my phone working so that I can return the few text messages I received & thank them. @freedomsupport @FreedomMobile

  • p_evans Pete Evans (@p_evans) reported

    @freedomsupport @FreedomMobile just noticing I can’t send or receive calls on my freedom account, or get data either I don’t think. Is there some sort of issue? I’m in downtown Toronto and normally get great service

  • A24452601 Kwame (@A24452601) reported

    @freedomsupport Still having issues.

  • TroySpe13198082 Troy Spencer (@TroySpe13198082) reported

    @FreedomMobile. Not the greatest mobile provider honestly customer service is terrible. If you go in the store they tell you different then by phone. Honestly didn't have my phone working for more then 3 days. Had to cancel still waiting on the money I sent them Honestly Terrible

  • BaqaiSameed Sameed Baqai (@BaqaiSameed) reported

    @FreedomMobile Is your payment system not working on MyFreedom? Trying to pay my bill here but keeps on giving me system error.

  • HuxBear HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported

    @freedomsupport Nevermind -- just fix your damn system please? Telling me to *leave my house* (hint: that's part of the problem) to find a dedicated Freedom kiosk\retailer to buy a top-up card at *that* store is just saying "Find a different store if you don't like that store." 🤦

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service

  • AureliaCotta Aurelia Cotta (@AureliaCotta) reported

    @RogersHelps No point in lying about how I feel about the company — (I know you are just the social media person, certainly not your fault personally) It’s why I switched my cellphone from Rogers to @FreedomMobile Better or same service, way less money. Competition helps us all

  • breakfrom_TO BRIDGE ℞ (@breakfrom_TO) reported

    @FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?

  • junezaria Laura Nerenberg 🎻 (@junezaria) reported

    @FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!

  • muneer_bey Muneer Bey (@muneer_bey) reported

    @Bell_Support my phone gets disconnected every time I talk to someone. Bell is saying your iPhone has issue, apple checked but found no issue. Never had issue with freedom. Did not know Bell would f me up like this shame on you Bell. @FreedomMobile

  • DogeMemer007 🌕🚀Đogcoin To Infinity And Beyonce🚀🌕 (@DogeMemer007) reported

    @AnthonyLacavera @FreedomMobile Prices have gone up in the last few years. Phones are more expensive also. Not sure why data is so much. Can you fix this with plans with flexible data.

  • DirtNap11 Dirt Nap (@DirtNap11) reported

    @FreedomMobile shittiest website can't even get on it to see phones lol. Must be your network...that speaks volumes. Think I'll take a hard pass on your services. Seems like a fly by night operation.

  • junezaria Laura Nerenberg 🎻 (@junezaria) reported

    @freedomsupport COURTESY?!?!? You tried to steal from me. It’s not a courtesy, it’s my money you agreed not to steal! You’ve lost me as a customer. 2/2

  • Foamhead2 General Foamhead (@Foamhead2) reported

    @CRTCeng Why are you allowing networks like @FreedomMobile to charge connection fees to customers who are already on the network? They are just switching devices and aren't being connected to a damn thing. This should be treated as fraud.

  • Abhishek24792 Abhishek Pandey (@Abhishek24792) reported

    @FreedomMobile Go with the phone, go with the colour...butdont go with @FreedomMobile one of the worst network in brampton

  • Stef34621729 Sunshine (@Stef34621729) reported

    @AnthonyLacavera @FreedomMobile What we pay for cellular service in Canada is absolutely ridiculous & consumer robbery! We pay an exuberant amount more than other countries...consumer protections & control need to be put in place. It's no better than our auto insurance issues...

  • CircularLogic89 CircularLogic (@CircularLogic89) reported

    @freedomsupport The other providers with 'unlimited' plans don't charge overage either. Access to full data allotment at full data speeds Nationwide is vastly different from 1-4 Gb full data speeds off-Freedom network

  • breakfrom_TO BRIDGE ℞ (@breakfrom_TO) reported

    @FreedomMobile I just want to change my plan why do I have to speak with an in chat agent to do this ?! Wtf !

  • HuxBear HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported

    It's ridiculous that I've been trying to top-up my cellphone account so I can, oh...I don't know...USE MY CELLPHONE for 2 days & your system STILL can't process credit cards. Being told "Oh, just go to the store & buy a top-up code. Bye!" is NOT a solution. @freedomsupport

  • HuxBear HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported

    @freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.

  • Asheidkshelfish Bebop Bruh #BLM (@Asheidkshelfish) reported

    @FreedomMobile I tried to set up a plan with you but your local provider here got closed down cos the branch owner didn't pay rent

  • CreatePerhaps Kyle - fully vaccinated (@CreatePerhaps) reported

    .@freedomsupport Hi! A friend has been receiving duplicate texts from me for months. Usually, it's not so bad and its once or twice, but today it's really bad. He sent screenshots so I know he isn't kidding around. I'm with freedom, he isn't. Can you help?

  • InCYnityy InCYnity (@InCYnityy) reported

    @FreedomMobile Too bad I can’t leave the city without paying like I’m leaving the country :’) you really feel the cheap in the worst ways :’)

  • William91548226 William W (@William91548226) reported

    @AnthonyLacavera @FreedomMobile Well I hope when you buy it back you get actual coverage. I switched to freedom mobile for like 3 months. Yes it was amazing to pay so little for cell service until I realized how little cell service I actually got.

  • rachieannek Rachel Kennedy (@rachieannek) reported

    @freedomsupport is the issue with duplicate messages being sent that customers were experiencing yesterday resolved

  • smiley37555 laurie grant (@smiley37555) reported

    @AnthonyLacavera @FreedomMobile I'm a Freedom customer 😎

  • pspcfl CL (@pspcfl) reported

    @FreedomMobile No signal for 2 days (ottawa). Please help. Have tried plane mode and off 3 min and turn on …