Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (69%)
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Phone (15%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Winnipeg, Kitchener, Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Internet | |
| Kitchener |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Richelle
(@rathanasiou) reported
@freedomsupport Have there been any reported reception issues with iPhone 14 or the most recent iOS update?
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @Freedom to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.
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عبدالقادر٨٧٨٦٩
(@qKtkSH4fhk4K6C5) reported
@freedomsupport I am soory Can you please give me An email to contact him to solve this issue
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Breakyou
(@SkaterGq) reported
@freedomsupport Yes, it is frustrating to have your phone service suspended on a Sunday morning two weeks before my first bill payment is even due because YOU overcharged my account.
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(Lora Diakonov)
(@Lora_Diakonov) reported
@freedomsupport Thanks for tweeting me back!!! Yes I blocked the number as it was an obvious thing to do. But it makes me wonder how this person got my Freedom cell phone number, ad my phone number is private and I never give it out to anyone… I might have to call in to change my phone…
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Avisekh Ghosh
(@avisekhg) reported
@freedomsupport No worries, I have transferred my loyalty… you lost a loyal customer! Try improving your network outside GTA and stop showing you have 4G across! @FreedomMobile
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Mandy
(@createtolove08) reported
@freedomsupport You don't have the ability to address my concerns @FreedonMobile as your "service" reps told us multiple times. The continued bot replies are not helpful either.
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#acab #eattherich
(@covertnerdpunk) reported
**** @FreedomMobile y’all suck
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Harpreet singh
(@Happypb38) reported
@freedomsupport I have called couple of times your hotline always busy if someone answered then they wasn’t able to solve the issue.
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HEATED SUPREMACY 🥵
(@OmadeOkwor) reported
@FreedomMobile wtf is this connection?????
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Rootbrian's updates, rational thoughts & opinions
(@Rootbrian_) reported
@HeyimSpike @MobileSyrup @FreedomMobile Fyi, Apple's long-term support gives you 7 years of iOS updates. By that time, iPhone 18 pro/max/ultra*/mini will be ready. *if there is one. Rumors always fail.
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عبدالقادر٨٧٨٦٩
(@qKtkSH4fhk4K6C5) reported
I am not freedom customer but i need some help because i received email messages about Bill and Payment #FreedomMobile
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C.D.
(@NaijaSweet) reported
@freedomsupport @LeighWay_Art But how is it possible that I’ve used all of my data in less than a day doing what I would normally do in a day but have never been able to use all of my data in a month? I think this is an issue on Freedom’s end. Can you check please?
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Harpreet singh
(@Happypb38) reported
@FreedomMobile very bad service. Trying to call coustmer care didn’t connect due to bad network.
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kyle bandiera
(@KBandiera) reported
@freedomsupport no service. Full LTE 5G
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RebelLaw
(@xRebelLawx) reported
@freedomsupport phone is dying and thought I'd upgrade to a new one but your site requires credit card info on an already existing customer.... I don't own a credit card, have never needed one for upgrading my phone before ...
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Rahul Chakarvarti
(@RahulChakarvar6) reported
@FreedomMobile u guys don’t issue receipts for payment made on prepaid account? Isn’t that a violation of law as every electronic transaction u need to provide your customers with a receipt. Will be suing u in court of law and claim damages for unlawful conduct.
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𝙲𝙹𝚃𝙾 🇨🇦 🏳️🌈
(@CJ_Toronto) reported
@MobileSyrup I've been with @FreedomMobile for about 10 years and I'm very happy. They just recently upped my monthly data to 30gb and reduced my bill to $30 a month via a long-term customer bonus. I haven't had a phone bill that low for 20 years. What's not to like? 😎
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Norin Rad
(@Rad6Norin) reported
@FreedomMobile Customer service staff impersonates a supervisor when you ask for one . Or these retards just hang up when they get caught giving false information
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @Freedom to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it oublically.
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Cristina
(@Cricrifi) reported
@freedomsupport She tried that multiple times and it didn’t help with connectivity.
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perp-spotter
(@perp_spotter) reported
.@CRTCeng pls ask @FreedomMobile 2 investigate the police using stingray technology to hack into my phone on a daily basis They are hiding on maplesugar lane and the park down the street from bentwood cres. I've informed you and the police of this many times and nothing gets done
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..
(@LBDFHa) reported
@FreedomMobile Hi, I've been a customer since high school 6 years ago, I have gotten my phone lost in a parking lot and need to find it. can you help me locate it, it's on and so is my mobile data. Please I REALLY need help if anyone reading this can help me with a solution
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Mandy
(@createtolove08) reported
@freedomsupport You don't have the ability to address my concerns @FreedomMobile as your "service" reps told us multiple times. The continued bot replies are not helpful either.
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Andrew
(@KingLeaf83) reported
@freedomsupport Yeah, it doesn't sound like you value good customers when you don't offer good customers anything at all for being a good customer. We can say what we want about the big 3 telecom companies, but at least with them the experience improves by being a good customer.
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Conniver Belisle
(@ConniverBelisle) reported
@freedomsupport yo all of a sudden I have no service? What's going on with that? My plan usually just renews
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Ruby
(@rhubarbcakes) reported
Hey @FreedomMobile your customer service do be trash tho
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @FreedomMobile to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.
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kyle bandiera
(@KBandiera) reported
@freedomsupport I'm in Ottawa. No bad weather here
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Avisekh Ghosh
(@avisekhg) reported
@FreedomMobile no network in the Kitchener Doon South area where as your network coverage shows 4G… I cannot even make a normal phone call… always show SOS… you are losing a loyal customer!