Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Edmonton	Internet	2 days ago
Montréal	Phone	3 days ago
Kitchener	Wi-fi	11 days ago
Toronto	Internet	12 days ago
Duncan	Total Blackout	13 days ago
Burnaby	Total Blackout	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ProcessedFoodKills (@InAStrangeLand) reported 7 minutes ago

  Hey @FreedomMobile - my data speeds have been horrible since August 5th, the start of my new ING cycle. I've tried restarting my phone. Nothing changes. Any help?

• 
  Jim Cooke (@jimcooke) reported 8 minutes ago

  @jimbugg @FreedomMobile I hope you pick a better network. Sometimes you get what you pay for unfortunately. Hope you are ok and the emergency is over.

• 
  🌿Graeme🌿 (@fonebone45) reported 11 minutes ago

  @4axioms @FreedomMobile I'll never use Bell again. Their customer service for business plans was the worst I've ever experienced, not to mention the hidden fees to connect/disconnect the service. They also just flat out lie about what plans include.

• 
  ★ Jim Bugg ★ (@jimbugg) reported 19 minutes ago

  Hey, @FreedomMobile. Had two life+death situations this wknd + your service crapped out. Couldn't call/connect to network. When it's life+death and we can't rely on our phone service, things need to change. Needless to say, we'll be leaving. #unhappycustomer #freedomwireless

• 
  Charanjit Suman (@charanjitssuman) reported 22 minutes ago

  @freedomsupport I understand, since there was no resolution, this was our last resort. She is active on chat now.

• 
  Steven D Rowe (@stevendrowe) reported 23 minutes ago

  @jamesrcs @TELUS @FreedomMobile Ugh. Vodafone UK. Unlimited. £28.00. In London I never had a problem with a signal. 400 homes here, in our neighbourhood, next to no service.

• 
  Adrian Patience - Contrarian (@4axioms) reported 24 minutes ago

  @fonebone45 @FreedomMobile They have non-contract pay as you go flat rate per month...it's pretty much like Freedom, but with a much better network. Also, no fee to cancel. The difference is that if you go over your allotted data for the month, they just charge you($0.30 per MB)—no unusable throttling.

• 
  Satya (@hirpara3) reported 28 minutes ago

  @FreedomMobile In Ponoka, AB it's always roaming. Please fix the issues.

• 
  Randa Alhussain (@RandaAlhussain) reported 29 minutes ago

  @FreedomMobile #freedommobile I have called freedom mobile yesterday after noticing that my bill jumped from $45.20/month to $73/month I asked them for money back since I have never consented to have this service and the guy told me that this isn’t an option to get my money back

• 
  trevor noseworthy (@TrevorNose89) reported 32 minutes ago

  @FreedomMobile such a **** phone company. Data doesn't even work just outside the GTA pathetic company

• 
  Charanjit Suman (@charanjitssuman) reported 32 minutes ago

  @FreedomMobile I have a friend In Ontario whose phone is out of service since last 7 days. All bills are paid. Your customer help is helpless! Being contacting them, no resolution. #badcustomerexperience

• 
  naxmi ⁶𓅓 (@naxmivv) reported 34 minutes ago

  @FreedomMobile Thats IT. Im officially done with freedom mobile. Im moving my support to at&t, who actually gives us service, and I will contribute to their business. I gave you warning after warning but it seems like you just keep taking my internet. Learn how to provide.

• 
  khaled™ | RM (@majbourkhaled) reported 35 minutes ago

  @FreedomMobile Cheaper plans = bad coverage Cant wait till my contract ends

• 
  Kim Khan (@kimkhan) reported 38 minutes ago

  @FreedomMobile I want to break free from their terrible service. Its like a @freedomjail. After the data cap, their support said its 9600 modem speed. Im thinking 1995!!! I don't even think its 9600 as vital toronto covid page would not load. As well as twitter wouldn't load.

• 
  @sungmanitu63 (@sungmanitu63) reported 39 minutes ago

  I decided to stay with my current service provider @FreedomMobile At this point it doesn't make sense to switch as I just want to ride out my contract & it's too expensive for me to pay my tab on a very expensive phone. Besides, I don't plan on being here forever. I want freedom

• 
  Lolly Swath (Celine Didion) (@LollyTron1973) reported 42 minutes ago

  @FreedomMobile I love how this is completely consistent with the tendency for that person I know who has this phone plan to become intermittently inaudible during a call. Also, wow, Will Arnett is playing an even bigger ******* than BoJack now....

• 
  TonyToronto (@TonyinToronto) reported 42 minutes ago

  @freedomsupport Hi, since yesterday i started having problems with phone calls. i can receive or dial, it's like no dial tone. but text and data working fine. Is just me or freedom issue?

• 
  Darryl Harris 🇨🇦🇬🇧 (@DarrylHarris100) reported 44 minutes ago

  @freedomsupport I can't forward a text and If I try to attach the screenshot to a text to that number it won't accept it. If only I was in communication with freedom support...

• 
  C.D. (@NaijaSweet) reported 45 minutes ago

  @freedomsupport Are you getting complaints about LTE+ service? LTE+ shows on the phone but data is like dial up speed. Also phone going from LTE+ to 4G, back and forth while sitting in the same spot for lengths at a time. Not receiving emails for hours and then getting a bunch all at once...

• 
  Miles Harrison (@milesdh11) reported 45 minutes ago

  @FreedomMobile this is just as tastless as those staples ads. if you hate kids keep it to your damn self

• 
  Yani Yako (@yako_yani) reported 49 minutes ago

  @FreedomMobile You mean 🔵signal / NO signal 🟠

• 
  Markour (@Markour_) reported 51 minutes ago

  @FreedomMobile ur company sucks

• 
  GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported 52 minutes ago

  @MichaelMay21 @FreedomMobile I have been a customer for over 10+ years. I am their target consumer. I just don't depend on "apps" to do everything with my device, rather limit such uses to the web browser instead (apps load everything into an HTML Frame), from a website, using "android system webview".

• 
  Charanjit Suman (@charanjitssuman) reported 54 minutes ago

  @freedomsupport We tried everything yet no resolution. She is not able to make any calls, or use internet. She works at night and it’s important that she can at least contact. Don’t you think?

• 
  Charanjit Suman (@charanjitssuman) reported 56 minutes ago

  @freedomsupport Instead of telling us how to contact you, which we already did, can you help her get the phone started immediately.

• 
  Kim Khan (@kimkhan) reported 57 minutes ago

  @freedomsupport Your unlimited data is unlimitedly slow after regular data cap. Come on @freedommobile one of your tech said its 9600 modem speed. I remember in 1995 i was doing online banking with IUCU at 9600 speed. OMG you are taking us back to prehistoric era!!!

• 
  Hermon Tesfaghebriel (@darealhermon21) reported 57 minutes ago

  Customer service is the lifeblood of every business. I cant tell you the number of times Ive stayed with companies because of the service and peace of mind they provide. That being said the past 2 weeks, @TDBank_US & @freedomsupport have dropped the ball. #whowantsmybusiness

• 
  Atdheu (@Wandate1) reported 1 hour ago

  @FreedomMobile I'm with freedom for 9+ years, since it was Wind Mobile, but not happy. On 401 doesn't have network at all, e specially between Windsor and London

• 
  Adrian Patience - Contrarian (@4axioms) reported 1 hour ago

  @fonebone45 @FreedomMobile The customer service is abysmal—I left and went to Bell; $10 more but the service is much better.

• 
  Charanjit Suman (@charanjitssuman) reported 1 hour ago

  @freedomsupport She doesn’t have a social media account. I am trying to help her get the resolution.