Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Total Blackout (5%)
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Wi-fi (5%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, Vancouver, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge, Surrey and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Scarborough |
Internet | |
| Vancouver |
Internet | |
| Abbotsford |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Vivi Teixeira
(@Vicki1828) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Cb MENDES ARMY BLACKOUT #JFCShawnMendes
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無論
(@_meuron) reported
I have a $29 of Freedom mobile credit. I can transfer it to you for $20. You can use it if you are a pre-paid customer. Please contact me by June 8. #freedommobile
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Matias ♤
(@M4tips) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes WHAT A ****? **** y'all, thiefs
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aninha VOTANDO
(@ashtarotth_) reported
@TheJUNOAwards @FreedomMobile MENDES ARMY BLACKOUT + #JFCShawnMendes
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salami
(@callmehigher) reported
@TheJUNOAwards @shawnsstream @FreedomMobile dois MENDES ARMY BLACKOUT #JFCShawnMendes
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sah votando
(@wondexmendes) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Um MENDES ARMY BLACKOUT + #JFCShawnMendes
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Teresa Turner
(@Te_Turner) reported
@FreedomMobile is hands down the worst of all the providers. Strong arm tactics and multiple attempts to cancel a prepaid $15 phone. Said they would do it, never did, phone was no longer in their poor service area. Very rude customer service. Kept me waiting to make me give up
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sah votando
(@wondexmendes) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Quatro MENDES ARMY BLACKOUT + #JFCShawnMendes
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Tay🦋| Tay e Mays conta de lerdas💭
(@luatswndr) reported
@TheJUNOAwards @FreedomMobile Shawn MENDES ARMY BLACKOUT + #JFCShawnMendes
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salami
(@callmehigher) reported
@TheJUNOAwards @shawnsstream @FreedomMobile quatro MENDES ARMY BLACKOUT #JFCShawnMendes
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Carol 🍓🎸
(@smhigherwonder2) reported
@TheJUNOAwards @shawnsstream @FreedomMobile MENDES ARMY BLACKOUT #JFCShawnMendes
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Jupiter
(@genericwordhere) reported
@freedomsupport I have been your client for years and I never had to pay a connection fee. I should have been informed before upgrading 2 phones. I was lied to when I did the upgrades. You may want to justify your charge all you want, but nothing justifies your sales people liying to get a sale.
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Vivi Teixeira
(@Vicki1828) reported
@TheJUNOAwards @shawnsstream @FreedomMobile BB MENDES ARMY BLACKOUT #JFCShawnMendes
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G🍹
(@mylaaputa) reported
@TheJUNOAwards @FreedomMobile everyone vote and support #JFCJustinBieber
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Matias ♤
(@M4tips) reported
@FreedomMobile @ShawnMendes Thiefs, i'll never collab with this anymore.
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Jupiter
(@genericwordhere) reported
@freedomsupport Yes but I wasnt informed that at the sales booth, am I supposed to guess? And when I inquiried about the charge in my bill the retail people told me just call customer service to get it waived because you are a long term customer. Then customer service denied the request.
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Joice
(@piecesjj) reported
@TheJUNOAwards @FreedomMobile Tudo dele MENDES ARMY BLACKOUT + #JFCShawnMendes
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aninha VOTANDO
(@ashtarotth_) reported
@TheJUNOAwards @FreedomMobile amo MENDES ARMY BLACKOUT + #JFCShawnMendes
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sah votando
(@wondexmendes) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Dois MENDES ARMY BLACKOUT + #JFCShawnMendes
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salami
(@callmehigher) reported
@TheJUNOAwards @shawnsstream @FreedomMobile cinco MENDES ARMY BLACKOUT #JFCShawnMendes
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Vivi Teixeira
(@Vicki1828) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Ab MENDES ARMY BLACKOUT #JFCShawnMendes
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G🍹
(@mylaaputa) reported
@TheJUNOAwards @FreedomMobile support and vote #JFCJustinBieber
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Isabella.🫀
(@isamarm08) reported
@TheJUNOAwards @FreedomMobile Never be alone #JFCShawnMendes
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Valxbelieber
(@Melibelieber24) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes **** Scammers
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BLM✊🏿✨ & ACAB 🖕🏻
(@AlahnaMK) reported
@freedomsupport I haven’t been able@to pay my bill online for 2 months now please fix your payment options they suck
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sharon bieber
(@sharonc21437993) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes Cancel 🖕🏻
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sah votando
(@wondexmendes) reported
@TheJUNOAwards @shawnsstream @FreedomMobile Cinco MENDES ARMY BLACKOUT + #JFCShawnMendes
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Jupiter
(@genericwordhere) reported
@freedomsupport Now I am being told by your customer service that had I done the upgrade online I wouldnt have to pay,so it really is not about connecting me to a service I am already connected, for starters, It is about you charging me money because you can. Or you dont connect online upgrades?
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Jupiter
(@genericwordhere) reported
@FreedomMobile Hey Freedom, I was offered to upgrade the phones on my lines but was never told that I had to pay a connection fee upgrades. I have been with you since you were a different company and I had never paid for an upgrade. Now I have to pay $60 dlls I didnt know! Way to scam people
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aninha VOTANDO
(@ashtarotth_) reported
@TheJUNOAwards @FreedomMobile lindoo MENDES ARMY BLACKOUT + #JFCShawnMendes