Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (53%)
• Phone (42%)
• Wi-fi (6%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, Ottawa, Vancouver, Mississauga, Pickering, Calgary, Kitchener, Edmonton, Burlington, and Niagara-on-the-Lake.

City	Problem Type	Report Time
Toronto	Phone	6 days ago
Scarborough	Phone	7 days ago
Toronto	Internet	8 days ago
Ottawa	Phone	10 days ago
Toronto	Phone	17 days ago
Vancouver	Internet	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KJ (@NEWSFORWORLD) reported 8 minutes ago

  @FreedomMobile Any plans for Freedom Mobile network upgrades in Toronto ahead of FIFA World Cup 2026 to handle the expected crowds? Roger’s and Bells already officially announced .

• 
  🐍 (@Hambonevstech) reported 10 minutes ago

  @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

• 
  Testezlaf (@testezlaf) reported 12 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Allen (@RealAllenTV) reported 14 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  The Lenis (@LenisTheOrca) reported 15 minutes ago

  @FreedomMobile if not fixed by 9pm I'm cancelling the service, this has cost me a days pay already, probably tomorrow and Friday too

• 
  Spike (@HeyimSpike) reported 16 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Sue Lovely Terrio (@LovelyTerrioS) reported 17 minutes ago

  @FreedomMobile data continues to fail in home area and roaming, also the log in via the app is challenged

• 
  Alex Blanchard (@Alexblanchard67) reported 18 minutes ago

  @JonFraserTF @TELUS I switched to @FreedomMobile for home and mobile last year. Cut my bill in half and don't pay roaming fees. The service has been the same as Rogers I had before. Highly recommend

• 
  Davis Marsh (@Lucidsennin) reported 19 minutes ago

  @FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.

• 
  Danica. (@DanicaDavid_) reported 24 minutes ago

  @FreedomMobile got scammed for the annual plan. Been paying my dad’s phone every year and they charged me for a plan that they never provided. Instead they gave me the lower plan but charged me for the higher tier plan. Now I’m stuck with useless agent refusing to pay that back

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 24 minutes ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  Lily (@Lily08901017) reported 25 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  Lily (@Lily08901017) reported 26 minutes ago

  @FreedomMobile Freedom sucks. They overcharge customers. Fuking bastards.

• 
  Mike Bryan (@mikebryan) reported 33 minutes ago

  @PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?

• 
  gbreezie (@garry568) reported 33 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

• 
  Jay (@sh_jags) reported 34 minutes ago

  @FreedomMobile Service down

• 
  CONSTANTINE VALDOR (@kami_007x) reported 36 minutes ago

  @FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers

• 
  Rosie (@ytRosie) reported 36 minutes ago

  @FreedomMobile FIX THE ******* OUTAGE!

• 
  Justin (@justinfinnn) reported 37 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  mystofrealm (@mystofrealm) reported 37 minutes ago

  @FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.

• 
  Ricardo Delgado (@richardlights3) reported 39 minutes ago

  @FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled

• 
  YTPeasantVision (@YTPeasantVision) reported 41 minutes ago

  Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

• 
  Keith (@Keithito) reported 43 minutes ago

  @FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 45 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  François Caron 🇨🇦 (@Milnoc) reported 46 minutes ago

  Ugh! Tried to set up an account with @FreedomMobile, but their system is horribly broken! I've wasted too much time on this. Does anyone know where I can get a cheap plan for my upcoming backup phone? The original data requirement was 40 GB for the year at $15/month after taxes.

• 
  Scott C (@scottacalvert) reported 48 minutes ago

  @FreedomMobile find out it was an issue on your end. 5 lines not working all day, can't get a hold of anyone until 6pm. Asked what is going to be done about 5 ppl not being able to work all day. Responses was nothing.

• 
  RJM123 (@R0J0MI123) reported 48 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  Eve (@Eve62617669) reported 50 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  rui (@allfeteinc) reported 58 minutes ago

  @FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?

• 
  Allen (@RealAllenTV) reported 1 hour ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane