Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (67%)
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Phone (17%)
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Wi-fi (7%)
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Total Blackout (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Marlow
(@BobMarlow3) reported
@freedomsupport So far I have talked to 3 people. Only the third one was helpful. I think she has given me a pin that might access the account. To update a date on a visa would not seem to be a problem. But it is bloody annoying dealing with freedom mobile.
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Sammy
(@thunderchuck13) reported
@FreedomMobile Easily the worst customer service I have ever experienced had. I regret signing up with them and it hasn’t even been 3 weeks. I have spent countless hours with no help. #worstcustomerservice
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st
(@stalwar) reported
@freedomsupport how can I get visual voicemail on an annual prepaid plan? Your voicemail system is so slow...
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Maya Glavin
(@issamayaglavin) reported
@freedomsupport When you offered a hand give a hand don’t have management hang up on me
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Yahya Osama yahya
(@Yahya_no_1) reported
@freedomsupport Hello, I lost signal for almost 11 hours now and I am going to start my shift soon and still no signal, can't even call you
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Call Me Scotty
(@andreammscott) reported
from
Toronto, Ontario
@freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?
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Big_Smack66
(@BigCanadianMark) reported
Apparently @FreedomMobile outsources their customer service to a company in Egypt now. That was hands down some of the worst customer service.
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Sam Alexander
(@banned1) reported
@FreedomMobile @LGCanada Where are your priorities? Putting your employees at risk for sales? Lobbying to make SALES an essential service? Communication matters but you have to put people before profit. Thought you guys were the cell service of the people. The people are dying and you are complicit! WTF?
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Amrit Seth
(@amritseth7) reported
@FreedomMobile My friend just got an iPhone 11 with a 45 dollar monthly for 20 gigs. (Unlimited) I pay 96 for the same. How is this fair? Please help.
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Bhavya Arora
(@Arora_Bhavya20) reported
What a Terrible Customer Service!! Just wondering that how a company's Employees can be this Untrained and Unprofessional , that they are Misleading there Customers and Providing False Information. @FreedomMobile. What a Shame !!!!
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Maya Glavin
(@issamayaglavin) reported
@FreedomMobile how do you **** up a payment for a valued customer what is this?
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mochi📜
(@fetch_111) reported
@TwitterSupport @FreedomMobile Is it a Twitter issue or the mobile carrier issue that the verification code is not delivered via SMS!? It’s been a month since this issue has come up, and it’s causing a major inconvenience.😢😭
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.
(@Jvrvle) reported
@FreedomMobile dawg it won’t let me pay my **** I’m gonna switch on BD
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jason napier
(@napoli7676) reported
@freedomsupport You got fat off people with cheap cellphone plans and then you just Jack the price with the horrible service
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Metal Luscious
(@metalluscious) reported
@FreedomMobile I have been waiting for 7 weeks for my ordered iPhone 12 Pro Max. Almost 2 months! Deposit was made on Nov. 22 and still no phone. I can get one from Apple directly by Wednesday. How do we fix this?
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Larysa
(@larysabella) reported
@FreedomMobile HOW CAN YOU KEEP SELLING PHONES IF YOU CAN'T EVEN DELIVER THE PHONES YOU ARE SELLING?!!??! COMPLETE SCAMMERS Paul McAleese - WORST CEO I HAVE EVER SEEN RUNNING A HUGE COMPANY!!!!!!!!!!!!!!!!!!!!!!!
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Irajenous zone
(@Irajy) reported
@freedomsupport why are you guys so unreliable! You misplaced four of my payments, and I was guaranteed the payments would return to my bank account, they have not, you guaranteed to not suspend my service on YOUR mistake , and you did. Truly disgusting and egregious behaviour.
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Maya Glavin
(@issamayaglavin) reported
**** @freedomsupport switching companies!
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Doug
(@HeadBanger1968) reported
@FreedomMobile so, I get a message that I'm due for a hardware upgrade, I jumped thru all the hoops only to find out that I have to find a store that remains open,has the phone I want, during a pandemic when we are supposed to stay home??? Not going to be a customer much longer!
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❤️ LOVE FOR ALL ❤️
(@zaheera58383701) reported
@freedomsupport Freedom mobile dealer cheated me and misleading with and right now customer service are not helping me please be aware all dealers shop
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Sandy Powlik
(@sandypowlik) reported
Trouble with @FreedomMobile? They locked my phone, I called Revenue Canada from Mexico on their traveler plan ($0.50/min). My phone is set to "roaming OFF" but they billed over $300 for international roaming for "calling USA." 9hrs live chat. No reply after 4 emails. #badservice
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Mark Smith
(@smitty_mark) reported
@freedomsupport Thanks! How long is the 'bonus' offer included? Less than 10-15Gb doesn't work for me so is it the duration of the 2yr agreement? Looking to replace the phone as well. TY
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❤️ LOVE FOR ALL ❤️
(@zaheera58383701) reported
@freedomsupport Freedom mobile dealer cheated me and misleading with me and right now customer service are not helping me please be aware all customers about the dealers shop
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jason napier
(@napoli7676) reported
@freedomsupport Just a friendly reminder your service sucks so bad I've never seen worse I can't even pay my cell phone bill Because you want to send me a verification code But it's not going to my email worst cellphone service I've ever had
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San New Horizons
(@SanHorizons) reported
@FreedomMobile My phone calls become disconnected at around 2 hours. It happened to me yesterday night while I was on hold for an important issue. B/c of covid, I've reduced my plan & pay 15c/min over 100 mins. Can you help resolve these two issues?
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Kassie
(@Kassie_YEG) reported
@FreedomMobile horrible online messenger help HORRIBLE!! How do I STOP the need to verify my account EVERYTIME I want to log into it? I will absolutely change carriers in 29 days if you cant resolve this pain in my ***
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Ashes2Poetry
(@ashestopoetry) reported
@freedomsupport I have been having multiple unsuccessful interactions with customer service. They are unable to explain why Freedom Mobile is not processing payments at this time. Please provide a response. I do not want to DM anymore. It's unproductive.
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C.J Guevara
(@carlos1984kid) reported
@FreedomMobile Tried to pre order since I am up for renewal but even if you get 65 plan with 35 tabs they still want over 1000 upfront t. Sound ridiculous might have to look into new provider after 8 years of being a wind/freedom customer.
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Bhavya Arora
(@Arora_Bhavya20) reported
@freedomsupport Trying to upgrade my device aince yesterday and all am hearing is different statements from different associates of yours!!! All being contradictory. No one would want such kind of customer service !!
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Dalton 🌹
(@dultsboi) reported
@thesaltoverlord @FreedomMobile Must be on the same network as @shaw internet