Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (56%)
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Phone (34%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Abbotsford, Surrey, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge and Lethbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Abbotsford |
Phone | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Edmonton |
Internet | |
| Kingston |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Sagar potdar
(@potdarsagar1234) reported
@freedomsupport hello, argent confirmed my imei and postal code are compatible to freedom mobile. But after payment and activation, i am still not getting network. Please help.
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Jessica
(@LonghugJessica) reported
@freedomsupport This is not a one-time payment, you are on financial support now until you are richer than a retail company
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Jessica
(@LonghugJessica) reported
@freedomsupport Hi, It's not a concern you need to honor your tv commercial and salespeople. Look, if you're financially in trouble the government under Trudeau hears that from every telecomm Company. seems a loser's game. he issued huge funds for Bell, Telus, Rogers and YOU collect money
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walid
(@wasaleh) reported
@FreedomMobile very bad experience with your support team. being a customer for 12 years ! and was not just treated badly, the agent insisted that i am not authorized on my own account ! and without my consent locked me out !
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Jessica
(@LonghugJessica) reported
@freedomsupport It took me 200 pages of reading to find one line that said, "If a telecomm provider, aside from billing issues, has provided reliable as outlined service they shall not fail on their banking as guaranteed by the government of said said nations, signed
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Moyses Sant´Anna,PT, MSc, PhD
(@moysa2000) reported
@FreedomMobile Hi There, I am in another country and I canceled my account. But the Freedom still change me. How cam help me?
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Ashley Turnbull
(@AshleyTurnbul20) reported
Hey @freedomsupport I requested my old auto pay setup and number to be removed - you have still debited my account for 3 months after this request, every time I phone customer support they tell me it is removed and cancelled but I am still being debited! WTF is going on?
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Jessica
(@LonghugJessica) reported
.@FreedomMobile My Better Business Bureau claim is still open, why haven't you responded to them. They make it public how you handle yourself and any of these cases are simple to settle if you side with the customer that they were told free phone with two year plan repay not free
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Jordan Jonah
(@JordanJonahOF) reported
@freedomsupport I've now been disconnected FOUR TIMES on The Freedom website trying to order a sim card and sign up for services. I'll literally be in the middle of typing a message and they disconnect. Piss poor customer service, AWFUL first impression. I'll have to go elsewhere
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Jordan Jonah
(@JordanJonahOF) reported
@FreedomMobile I've now been disconnected FOUR TIMES on The Freedom website trying to order a sim card and sign up for services. I'll literally be in the middle of typing a message and they disconnect. Piss poor customer service, AWFUL first impression. I'll have to go elsewhere
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bikku
(@bikku88) reported
@freedomsupport I never got reply back despite providing personal info
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Edmond
(@EdmondYoong) reported
@freedomsupport Very frustrating that you wouldn’t be able to offer anything at all, even to meet me part way, for a loyalty customer who wants to stay with Freedom but you make it difficult. Perhaps you could reconsider please?
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#WestCoastBestCoast
(@WestCoast_Lefty) reported
@freedomsupport Lolol no that won't be happening. We've been fighting with y'all to fix your **** for years now, at this point we're ready to pull the plug and go elsewhere.
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Starla
(@starlaxcheese) reported
@freedomsupport -___- my sister is on the phone with you guys and I literally just heard how rude your services were. Thank God I'm with Chatr.
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Alex Dabrowski
(@alexdabrows) reported
@freedomsupport Can u assist? Appears my text msgs going out over past 24 h are being delayed. Any netwrk issues?
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#WestCoastBestCoast
(@WestCoast_Lefty) reported
📱 How does @kevinbacon have phone service on knowhere when my partner doesn't even have phone service on the couch? #FreedomSucks @FreedomMobile #GotGHolidaySpecial #GuardiansoftheGalaxyHolidaySpecial
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Sagar potdar
(@potdarsagar1234) reported
@TomSweetwater @freedomsupport Hello, I am also facing issue, not getting network coverage on new sim. Please help.
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Starla
(@starlaxcheese) reported
@FreedomMobile these guys are rude, disrespectful and threaten my sister when she was asking for them to return her money. They have abused their power and tried to intimate my sister to try to resolve this shady conflict that freedom has done.
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.
(@cardamommami) reported
Wow, I think @FreedomMobile may have the worst service. Tried to upgrade my phone went to the store they refused to help, went online and they also refused to help. Guess no upgrade for me and no more money for them! 🥰
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Keisha A
(@a71163741) reported
@FreedomMobile @freedomsupport I’ve received the WORST customer service both instore and on the phone. Over a week I’ve been trying to upgrade my phone and plan and have been given nothing but the run around.
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Toyomi
(@toyomiwuu69) reported
from
Brampton, Ontario
@FreedomMobile my voice services is not working. Is there a network outage
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❄️
(@shanavret) reported
.@freedomsupport hi is it possible to set up my account on Twitter? I’ve had a freedom bill for like 2 months but was never told to set up a pin/account. A bill auto payment didn’t go through but I’d like to process it again
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BLM✊🏿✨ & ACAB 🖕🏻
(@AlahnaMK) reported
@freedomsupport Do you understand the word cash? I’m paying cash for a reason. My bank account is currently having issues. I don’t have a card to use right now. A fee for cash payments is discriminatory to lower income people too. Drop the fee. I shouldn’t have to pay extra to use it.
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Jan Carlo Ponce
(@JanCarloPonce) reported
@freedomsupport I tried to do with your employees at the branch where I purchased my plan and they only took my information, to "comment it to the manager and for him to call me", he never called me, that was two weeks ago
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Artur Langu
(@ArturLangu) reported
@FreedomMobile customer service hangs up the phone while asking for support.
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Jordan Jonah
(@JordanJonahOF) reported
I've now been disconnected FOUR TIMES on The @FreedomMobile website trying to order a sim card and sign up for services. I'll literally be in the middle of typing a message and they disconnect. Piss poor customer service, AWFUL first impression. Total disregard for new customers
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Tomorrow Sweetwater
(@TomSweetwater) reported
@freedomsupport I went back to the store, a defective sim chip,that's like a psi chimp but not, anyhoo, I'm glad there are still good, live customer service humanoids out there and @freedomsupport has one in the house. Live, Love and stay WILD my friends
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yeah
(@nexlk) reported
@FreedomMobile why do accounts get put into 4 month upgrade lockout for late payment? And why isn't this made clear in the payment due SMS? I don't use pre auth because I want to see the payment amount each month. I assumed the worst case was a late fee.
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Jan Carlo Ponce
(@JanCarloPonce) reported
Be careful with @FreedomMobile you contract a plan, they offer you the service and you end up paying 200% more at the end of the month
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bikku
(@bikku88) reported
@freedomsupport Got horrible experience with the call centre lady who actually hung up on me when told she didn’t do her due diligence. Tried to rip me off big time