Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 29, 4:40 PM EDT	0	0
May 29, 5:00 PM EDT	0	0
May 29, 5:20 PM EDT	0	0
May 29, 5:40 PM EDT	0	0
May 29, 6:00 PM EDT	0	0
May 29, 6:20 PM EDT	0	0
May 29, 6:40 PM EDT	0	0
May 29, 7:00 PM EDT	0	0
May 29, 7:20 PM EDT	0	0
May 29, 7:40 PM EDT	0	0
May 29, 8:00 PM EDT	0	0
May 29, 8:20 PM EDT	0	0
May 29, 8:40 PM EDT	0	0
May 29, 9:00 PM EDT	0	0
May 29, 9:20 PM EDT	0	0
May 29, 9:40 PM EDT	0	0
May 29, 10:00 PM EDT	0	0
May 29, 10:20 PM EDT	0	0
May 29, 10:40 PM EDT	0	0
May 29, 11:00 PM EDT	0	0
May 29, 11:20 PM EDT	0	0
May 29, 11:40 PM EDT	0	0
May 30, 12:00 AM EDT	0	0
May 30, 12:20 AM EDT	0	0
May 30, 12:40 AM EDT	0	0
May 30, 1:00 AM EDT	0	0
May 30, 1:20 AM EDT	0	0
May 30, 1:40 AM EDT	0	0
May 30, 2:00 AM EDT	0	0
May 30, 2:20 AM EDT	0	0
May 30, 2:40 AM EDT	0	0
May 30, 3:00 AM EDT	0	0
May 30, 3:20 AM EDT	0	0
May 30, 3:40 AM EDT	0	0
May 30, 4:00 AM EDT	0	0
May 30, 4:20 AM EDT	0	0
May 30, 4:40 AM EDT	0	0
May 30, 5:00 AM EDT	0	0
May 30, 5:20 AM EDT	0	0
May 30, 5:40 AM EDT	0	0
May 30, 6:00 AM EDT	0	0
May 30, 6:20 AM EDT	0	0
May 30, 6:40 AM EDT	0	0
May 30, 7:00 AM EDT	0	0
May 30, 7:20 AM EDT	0	0
May 30, 7:40 AM EDT	0	0
May 30, 8:00 AM EDT	0	0
May 30, 8:20 AM EDT	0	0
May 30, 8:40 AM EDT	0	0
May 30, 9:00 AM EDT	0	0
May 30, 9:20 AM EDT	0	0
May 30, 9:40 AM EDT	0	0
May 30, 10:00 AM EDT	0	0
May 30, 10:20 AM EDT	0	0
May 30, 10:40 AM EDT	0	0
May 30, 11:00 AM EDT	0	0
May 30, 11:20 AM EDT	0	0
May 30, 11:40 AM EDT	0	0
May 30, 12:00 PM EDT	0	0
May 30, 12:20 PM EDT	0	0
May 30, 12:40 PM EDT	0	0
May 30, 1:00 PM EDT	0	0
May 30, 1:20 PM EDT	0	0
May 30, 1:40 PM EDT	0	0
May 30, 2:00 PM EDT	0	0
May 30, 2:20 PM EDT	0	0
May 30, 2:40 PM EDT	0	0
May 30, 3:00 PM EDT	0	0
May 30, 3:20 PM EDT	0	0
May 30, 3:40 PM EDT	0	0
May 30, 4:00 PM EDT	0	0
May 30, 4:20 PM EDT	0	0
May 30, 4:40 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (70%)
Phone (20%)
Wi-fi (7%)
Total Blackout (4%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Vancouver, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, Ottawa, Kingston, Mississauga, and Montréal.

City	Problem Type	Report Time
Toronto	Phone	7 days ago
Toronto	Phone	7 days ago
Calgary	Internet	8 days ago
Vancouver	Internet	8 days ago
Kitchener	Internet	10 days ago
Vancouver	Internet	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Derek Smith (@derek8128) reported 5 minutes ago
Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
Adam Adam (@AdamA68412) reported 6 minutes ago
@FreedomMobile Never again . .
Saint Chirp (@SaintChirp) reported 6 minutes ago
@FreedomMobile used to be good. I've been with them for 10+ years. Now, terrible customer service and lack of empathy.
Heynow (@heynow19951) reported 7 minutes ago
@FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years
traffic controller (@trafficcntrlchd) reported 8 minutes ago
@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
Doug McGinn (@kidd1230) reported 8 minutes ago
@FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!
CZ (@codyzaz) reported 10 minutes ago from The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
mystofrealm (@mystofrealm) reported 10 minutes ago
@FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.
rehan (@wawast) reported 11 minutes ago
@FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.
Javi Medina (@javiermedina15) reported 12 minutes ago
@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 22 minutes ago
@FreedomMobile Don’t go with freedom mobile if you live in SW or SE Calgary. Service is shits
Keegan Seeburger (@CuratedCollect) reported 25 minutes ago
After 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month
Testezlaf (@testezlaf) reported 29 minutes ago
@4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!
Sara Guerrero (@Saraguerreror) reported 32 minutes ago
@FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me
Luksimi Sivaneswaralingam (@luksimimusic) reported 33 minutes ago
@FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)
Justin (@justinfinnn) reported 35 minutes ago
Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
Not Op Cue (@NotOpCue) reported 38 minutes ago
@FidoSolutions When I spoke to you rep on the phone he did not care about the price raise and when I said I was going to cancel he did not try to keep me. A company that has no respect for loyalty and paying every month on time does not deserve my business. @FreedomMobile offered me a great deal when I was leaving them years back, but I still said no cause the data was trash in some areas. @Rogers raised the price randomly on me several times, left them cause why pay $55 a month for something when you can get the same thing for $25 a month.
Tristan Carpio (@TrisCarpio) reported 38 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
Tekin Ozkurt (@TekinOzkur15081) reported 44 minutes ago
@FreedomMobile Ok I pay more as a exsisting customer
Temi🐆🍒 (@temid4yo) reported 45 minutes ago
@FreedomMobile can you pick up the customer care line omggg
WyzeOne (@Remlam) reported 45 minutes ago
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
Jack (@jbn_jack) reported 46 minutes ago
Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???
Eve (@Eve62617669) reported 47 minutes ago
@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
WyzeOne (@Remlam) reported 47 minutes ago
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
Joe bala (@joebalacan) reported 49 minutes ago
@FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile
Lily (@Lily08901017) reported 53 minutes ago
@FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards
Yojenkz (@JYojenkz) reported 57 minutes ago
@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.
Spike (@HeyimSpike) reported 58 minutes ago
@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
Chris (@Silverxx27) reported 58 minutes ago
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
Mike Bryan (@mikebryan) reported 59 minutes ago
@PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?