Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (65%)
-
Phone (19%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Calgary, Victoria, Oshawa, Coquitlam and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Amanda Calder
(@BeanJellyy) reported
@FreedomMobile unable to contact both family members on your plan. Is there a service outage?
-
Breanne
(@Breeyoree) reported
@freedomsupport I’m receiving an error when trying to order a new phone; dm’d you for help.
-
Andrae
(@andraexbrown) reported
@BeanJellyy @FreedomMobile I am experiencing the similar issues this morning except it’s only incoming calls from non freedom providers
-
{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
Tried online - failed Contacted customer care - failed (suggestions given to visit @FreedomMobile Store to solve the problem)
-
Brent Ryan Bellamy
(@isagrapefruit) reported
@TheophilusNke14 I have no cell service either, @FreedomMobile !
-
Rugby Dude
(@moe_mnf) reported
@freedomsupport @JF_Viljoen I have Iphone 12 and it doesnt work anywhere. Called your customer service and was told that Iphone 12 and 13 dont work for majority of your customers. Why would you sell these phones and charge customers $100 per month without providing any service. THis should be illegal, imo.
-
Helio Ribeiro
(@heliorib) reported
@andraexbrown @BeanJellyy @FreedomMobile same here! I'm able to call from my freedom phone but people from other providers are having problems to contact me. Calls from freedom to freedom are ok. the problem is from other provider to Freedom
-
{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
Got Caught in a circle of death with @freedomsupport. My conversation started roughly around 4 PM EST yesterday and still going on. Spoke to 7+ associates and no even seems understand the basic problem
-
Brent Ryan Bellamy
(@isagrapefruit) reported
@freedomsupport It was a device problem. I went into airplane mode and back and that fixed it. Thank you for your support!
-
Richard Vickery
(@richard_vickery) reported
@freedomsupport Your Network is a piece of **** just like the iphone, a device that lets others follow one everywhere everywhere that one goes, with or without consent
-
Rajat Verma
(@itsrajatv) reported
@FreedomMobile I need to cancel my prepaid home internet and only option i have is messaging or to go to the store. Messaging absolutely doesn't work for me and takes a long time. Going to store not possible as i am out. Why calling is not an option?
-
Michael
(@ChefGibson) reported
@freedomsupport I was told many times by your employees 5G is coming...Now your employee tells me the 5G network is on HOLD. Get your facts straight. I will continue to inform people as I got ripped off.
-
Richard Vickery
(@richard_vickery) reported
@freedomsupport That just tells me that your network is nothing but ****
-
{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
Got Caught in a circle of death (or) Lies with @freedomsupport. My conversation started roughly around 4 PM EST yesterday and still going on. Spoke to 7+ associates and no one even seems to understand the basic problem
-
KrypticStorm
(@storm_kryptic) reported
@FreedomMobile please get better service. I shouldn't be losing service while in the same ****** city I bought the phone. K thanks.
-
Gabe™
(@puckzilla777) reported
@freedomsupport my tab is already down to 0 and i switched my number to another carrier yet i still got a bill. do i have to pay it off or no?
-
Rafal Pruszynski
(@RafalPruszynsk2) reported
@FreedomMobile Last time I was on Freedom there was no service outside of my city and even in the city
-
Mariette Stephenson
(@InfoMariette) reported
@freedomsupport @FreedomMobile still waiting to have issues with your company resolved. Third time in a week that back office has NOT called during agreed time!
-
Sex, DUCKS, and Rock and Roll!! 🔞
(@Darkduck64) reported
@FreedomMobile are you guys having service issues right now? My dispatchers can't make calls to me from any of their work phones, but can some reason reach me via personal phones
-
{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
Now back to @freedomsupport from 7:30 PM EST yesterday. I was Shuttled button multiple associates and so-called loyalty team but no one even understand the problem "eSim generation in your website is not working, give me an eSim code to use".
-
S
(@ganjaginga) reported
@FreedomMobile is the worst mobile company ever
-
{{ Gobinath.Mallaiyan }}
(@gobinathm) reported
but they keep telling we will report to a higher team and then they terminate the conversation (Basically escape). Kudos to @FreedomMobile your loyalty team managed to make me think of Moving to other network like bell / telus
-
Afsar
(@The_Afsar) reported
@freedomsupport That's false advertising. As a customer, I feel violated, and this is a safety issue as I can't make any calls 99% of the time / or use the internet from the place I am living in for the last four months. I am sending you a DM and I hope you solve my issues ASAP
-
Rugby Dude
(@moe_mnf) reported
@freedomsupport @Kitsuism No you will not coz you dont have anything. YOU ARE THE WORST
-
Donald W. Deer
(@donwdeer) reported
@FreedomMobile Apple expensive garbage!
-
Rugby Dude
(@moe_mnf) reported
@FreedomMobile Potential customers beware. @FreedomMobile network doesn't work in 90% of the areas, so you will be left paying 100$ per month for paperweight. They have the worst customer service and will not care once they got you in a contract.
-
Rugby Dude
(@moe_mnf) reported
@freedomsupport @JohnathanOnland Yes improve your networks. Stop taking money from customers if you cant provide service. CUSTOMER SERVICE
-
Angelica∇✨🦋
(@gambino99_) reported
@freedomsupport @andraexbrown I’m having the same issue my mom has been trying to get in contact with my siblings and I which she is with another phone provider she can’t get a hold of us but we can make calls but not receive them
-
andy fabo
(@aefabo) reported
@freedomsupport Thanks for the explanation for the name. I had just viewed some clips on Twitter with rude boors harassing school board members & healthcare workers & yelling about "freedom" to not wear masks & not get vaxxed, totally debasing the meaning of the word. I guess I need to chill!
-
🏔⛰🌋
(@preferyoudidnt) reported
@freedomsupport Ordered new phone from @FreedomMobile Aug 9. Have been paying for it since. No follow up & sent to wrong address. 2 months later, still nothing. Have followed up 4x, no resolution. I don’t have time to sit on hold. At the end of my rope here and about to jump ship