Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, Vancouver, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg, Kitchener and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Erin
(@erin4themasses) reported
@FreedomMobile your cell service is atrocious. Second day without service. It’s 2022…not 1983.
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Jonah Hundert
(@jonahhundert) reported
She can't even get proper service on the phone, let alone try and confront this vicious transphobia from @freedommobile without deadnaming herself. She can't even use her legal name on the phone!! 3/
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Geoff fully vaxxed Leonard-Wiseman🏡🏳️🌈🇨🇦
(@Geoff_Leo) reported
@freedomsupport Making someone pay for extra data when YOUR towers are down and they HAVE to use the nationwide option? I’m in a freedom zone, but there’s no signal because your tower has now power. So why should I be paying the extra for the lack of service in your zone?
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michael pequegnat
(@mike_pequegnat) reported
I'm so over @FreedomMobile, the money I pay a month for my phone bill is not worth this garbage *** data. There was one storm and the data goes to garbage. I bet kudo,Roger's or bells data still works perfectly fine. I don't understand why their data is horrible.
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Futuristic
(@h91678) reported
@FreedomMobile 3 days after storm still no internet most of ottawa ! This company is GARBAGE ! This was the biggest mistake i made that i chose you #freedommobile
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Jun
(@junhu604_jun) reported
@freedomsupport The service in Ottawa is down, how can I make any phone calls?
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♡ Julia
(@JuliaNichols_) reported
@freedomsupport Okay cool please fix it soon because this is terrible thank you
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Louise Coates
(@LCoates95) reported
@FreedomMobile how can I cancel my phone plan? Been on hold for nearly 30 minutes?
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Charlene Flory
(@char_flory) reported
Anyone else in Durham having service issues with #FreedomMobile
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Alex Liew
(@lexography_yeg) reported
@FreedomMobile customer service and technical support matters. unfortunately Freedom could not deliver so you’ve lost a customer to Bell @Bell_Support who was able to solve my Apple Watch issues without a problem.
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Sensa
(@Bridgesburn_) reported
@_akuacoco @FreedomMobile This was me yesterday! They don’t compensate for **** they caused! I asked them how much I have left to pay and she’s asking me why do I want to know😕 are you dumb cus I’m switching!
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godwin lee
(@godwin8) reported
@freedomsupport service is very poor in the Thornhill area.. is there an estimate on when it’s going to be restored?
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😱😱😱😱😱😱😱😱
(@Mizhakwad14) reported
@mystrangekids @freedomsupport Well at least you have data and cell service. I can’t even make a phone call
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Bawler Shotcaller
(@BawlerShotcall1) reported
@freedomsupport Hi @freedomsupport, your tower is down because of the storm here so I'm forced to use nationwide service. Is there anyway I can get more nationwide data for free given that I'm unable to use the appropriate service for my data? I'm almost out of data.
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Nick Resonance
(@NickResonance) reported
@freedomsupport Is there currently an ETA for service restoration?
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Geoff fully vaxxed Leonard-Wiseman🏡🏳️🌈🇨🇦
(@Geoff_Leo) reported
@FreedomMobile since the #OttawaOutage hit it’s almost impossible to get service in my area. How about extending your nation wide data temporarily so people can use more than 500mb.
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♡ Julia
(@JuliaNichols_) reported
@freedomsupport Is there any timeline of when this is going to be fixed? Also are we going to be charged for the 3 days that your service was out?
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ᴺᵃᵗᵃˡⁱᵉ 🤍⁺
(@_akuacoco) reported
I don’t even know why I have my phones services with these ppl @FreedomMobile . Their customer service is dead, their agents are so rude and are NOT knowledgeable about the business. I need to switch
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#TheWorldIsWatching
(@crazyxtina) reported
What’s the issue with your service @FreedomMobile? The power may be out in certain areas but I’m having SERIOUS issues connecting but you have no problem calling me when my payment is a day late. #FIXIT
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sagar
(@me_skhanal) reported
@freedomsupport I totally understand that Freedom wants to make sure the account to be authorized but how can a customer trust an agent who will have the PIN visible? Can’t it be encrypted? Trust should be on both ends!
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sagar
(@me_skhanal) reported
@freedomsupport I totally understand that Freedom wants to make sure the account to be authorized but how can a customer trust an agent who will have the PIN visible? Can’t it be encrypted? Trust should be on both sides.
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Arshdeep singh
(@Arshdeepkohli) reported
@FreedomMobile Today, the network quality dropped substantially in NorthYork,ON (Don mills and Finch area). Please get it fixed ASAP
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#TheWorldIsWatching
(@crazyxtina) reported
@FreedomMobile ONCE AGAIN I’M PAYING IN ADVANCE FOR A SERVICE THAT IS UNRELIABLE. #FIXIT #FIXITNOW !!! I’m so over this. I’ll have 3 lines and can’t even call you directly BECAUSE I HAVE NO SERVICE.
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Tweet Latest News
(@TweetLatestNews) reported
@FreedomMobile You really internet is slow. I can barely surf.
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sagar
(@me_skhanal) reported
@FreedomMobile Live agent says he needs my login PIN to access my account inorder to suspend a phone line eventhough, I’m already logged in before chat. How can I trust a random person from Freedom to know my PIN?
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🌟 MystikRave 🌟
(@mystikrave) reported
@freedomsupport My husband and I have tried that several time. Doesn't work on roaming either, at best we have had 1-2 bars at best and calls and texts still not going through. Just looking for information on what is happening mostly to hopefully get some sort of eta on service restoration.
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♡ Julia
(@JuliaNichols_) reported
@freedomsupport Cool. I don’t want to be charged for 3 days of zero service though…
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Shawn Sorichetti
(@ssoriche) reported
@freedomsupport no Freedom service at Thickson and Rossland. Keeps switching to Nationwide.
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Romance Movie Fanatic
(@Romancemoviefan) reported
@freedomsupport Still can't phone, text or use data after that massive storm in Whitby. Any update on service issues?
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Girl Well Read
(@girlwellread) reported
@FreedomMobile my service is out for the second day in a row. How is this acceptable in 2022? It’s not 1983…