Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (59%)
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Phone (31%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Pointe-Claire, Toronto, Abbotsford, Surrey, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Spruce Grove, Burnaby and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Pointe-Claire |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Abbotsford |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Raj Dhadrianala
(@RajDhadrianala) reported
@freedomsupport I have so many problems with freedom because I was use freedom to long time but it’s garbage service Last 3-4 month I have daily call Custer care Bt anybody not solve my problem no network not connected any call bullshit
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Thuvarrakan Ruban
(@DIIST) reported
@FreedomMobile your service is down. My mom can’t make or receive any calls. Any idea when this will be fixed?
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Chris C
(@vulvapalooza) reported
@freedomsupport I'm currently in Berkeley California and my data just stopped working all together. Is there an outage for US roaming? It's been this way since around 11pm pacific at least
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Predrag Blagojevic
(@pblagojevic) reported
All that time they have been refusing to issue a refund and kept offering me additional coverage through their other, "nationwide" network, which have to be paid additionally. Eventually I had to reach out to @CCTS_CPRST. #Avoid @FreedomMobile
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ekta chadha
(@ektachadha85) reported
@FreedomMobile: Here is frustrated customer who lost some really important meetings due to the data issue. What the hell is nationwide data when you are in same province. Why doesn't your sales rep make the customer aware of this while they change the plan.
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suvo_neel
(@suvo_neel) reported
from
Calgary, Alberta
@FreedomMobile despite being a loyal freedom customer, freedom isn't giving me any discount on iPhone 13 pro while while other companies are giving good discounts. Thinking of switching to another network!
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Rebel THEVFTERPVRTY
(@thevfterpvrty) reported
@freedomsupport what da hell wrong wit y’all ****
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Adam Fam
(@AdamFam5) reported
@Blackmagecat @freedomsupport They have been having issues all week yet either won’t admit it or somehow unbelievably not aware…
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Dexter A
(@dexteradolph) reported
@FreedomMobile why y’all even do this?? Damn it’s annoying as hell
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facethemusic
(@facethemusic16) reported
@freedomsupport I disabled auto connect every time I see it connected to it for the last couple of years. Then I’m out walking again & BOOM reconnected to it. I also tried to forget the Shaw connection & no luck. Online research says it’s a known issue, but I can’t find a way to solve it myself.
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Raj Dhadrianala
(@RajDhadrianala) reported
@FreedomMobile It’s garbage mobile company I was user four year but not good network no Custer care Freedom totally cheater
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Rehan Reshamwala
(@rehan408) reported
@FreedomMobile Your network is not good, most of the places my friends having other providers use as normal including data, but freedom go on National network roaming, even on home network many times Slow or no data works, there are many people I know ready to move out from freedom.
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Adam Fam
(@AdamFam5) reported
@Blackmagecat @freedomsupport Their network has been having issues the past 2 days yet they either won’t admit it or are somehow unbelievably not aware…
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ღ Reem
(@shadesofreemm) reported
@freedomsupport it’s shocking how terrible the customer service is at Freedom! Can’t even do simple tasks. They need serious training on how to treat customers and on how to do their job.
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KJ Edwards
(@_KJEdwards_) reported
@freedomsupport Unfortunately doubt you’ll be able to answer now after that incident. It’s definitely not a good way to get in new customers.
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Sahil
(@sahilarora2OO3) reported
@FreedomMobile Worst service ever. Ported a line to freedom today and boom! Line ported. Did a top up and now line is not working. Even can’t receive any text or call and C.Service doesn’t have any clue what’s going on! Hats off to you guys! 🙏🙏 She replied it is a rare case.
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Nates Hot Takes
(@NateWeber13) reported
@FreedomMobile Freedom Mobile has gone to ****! I have no network access right now at work!
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Tanmoy Sen
(@TanmoyS72614943) reported
@freedomsupport Call dropping. Poor signal issues at Brampton. May I know when the issue will be fixed??
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nick
(@nick91785087) reported
Extremely worst service of Freedom Mobile. Disrespectful customer service even from supervisor.(0 Star service) never go for freedom mobile Case ID: C68814655 #freedommobile @FreedomMobile
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KJ Edwards
(@_KJEdwards_) reported
@freedomsupport Basically yes. Didn't even bother to give me a pamphlet to show the plans you offer even though I knew from online, didn't bother to offer help!
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Hans
(@ReddevilHans) reported
@FreedomMobile “Freedom Mobile’s network is decent” 🚩 🚩 🚩 🚩 🚩
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SteeltownCanuck
(@SteeltownC) reported
@FreedomMobile There is no point to an unlimited plan on a very limited Network.
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Juan Jose Vanegas Maya
(@JuanVMaya) reported
@freedomsupport Also, it would be nice if your agents responded to the live chat you suggest. I've been "connected" to two different agents, but neither of them respond to any messages. Kind of a bad experience, don't you think?
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ღ Reem
(@shadesofreemm) reported
@freedomsupport stealing money from clients and not processing the refund on a cancelled plan. Worst phone company
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Predrag Blagojevic
(@pblagojevic) reported
@freedomsupport Hopefully I will be able to finish that DM discussion once you issue a refund. That is the least you could offer.
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RC
(@chawla_1999) reported
Every morning I wake@up and I’m sad that my phone network provider is @FreedomMobile
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KJ Edwards
(@_KJEdwards_) reported
@freedomsupport Not impressed with the service I got at the Ritson Rd Freedom Mobile location in Oshawa. I went in, in hopes to get some information about your phones and plans only to be told they couldn't help without a credit check first.
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Jeremy
(@jeroli74) reported
hey @FreedomMobile I want credit applied to my account for the last week my service has been up and down and unusable. I want some credit for this or I go to @koodo! DM me about this please I have been a LOOOONG time customer.
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Adam Fam
(@AdamFam5) reported
@FreedomMobile you guys going to fix your network or what? Been down all day and can’t send any texts
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suvo_neel
(@suvo_neel) reported
from
Calgary, Alberta
I don't think @FreedomMobile cares for its customers or cares whether they are staying or leaving ! It's not giving any offers despite being a loyal customer. Hence, I don't have any optionbut to leave. At least, I will get good discount and better network if I switch