Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (48%)
• Phone (44%)
• Wi-fi (8%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Mississauga, Toronto, Scarborough, Ottawa, and Vancouver.

City	Problem Type	Report Time
Edmonton	Wi-fi	19 hours ago
Mississauga	Phone	14 days ago
Toronto	Internet	15 days ago
Mississauga	Phone	21 days ago
Mississauga	Phone	30 days ago
Toronto	Phone	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scott (@NevinMcScott) reported 56 seconds ago

  - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

• 
  Greg (@pcguy8088) reported 4 minutes ago

  @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

• 
  🇨🇦 Ralph FranSpringman 🌷🌞🌷 (aka Frathos)🇨🇦 (@FrathosCAN) reported 4 minutes ago

  @Kotaku WTF is up with the unclosable @FreedomMobile ad on your website? The little X to close ad doesn't do jack **** so rather than wasting my time (I'm already a FM client), I had no other choice but to leave the site & not read the content I opened on the first place. #BadWebDesign

• 
  Rosie (@ytRosie) reported 7 minutes ago

  @FreedomMobile FIX THE ******* OUTAGE!

• 
  🐍 (@Hambonevstech) reported 7 minutes ago

  @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

• 
  Heynow (@heynow19951) reported 9 minutes ago

  @FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years

• 
  Stephanie the alchemist (@Stephdalchemist) reported 13 minutes ago

  @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 14 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  bren1818 (@bren1818) reported 15 minutes ago

  @FreedomMobile can you please review your APs in the Guelph (Kortright & Hanlon / Kortright & Edinburgh) area. I have 5g with between 2 & 3 of 4 bars but data is borderline unusable. IF it connects it's brutally slow.

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 19 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  The Lenis (@LenisTheOrca) reported 23 minutes ago

  @FreedomMobile I contacted you guys 4 hours ago about a very simple issue, my internet was working great but I couldn't reach one site, now my internet isn't working at all! I've been on WhatsApp for 4 hours with 2 of your techs and nothing! I'm disabled & work from home

• 
  Neeon (@goanraptor) reported 24 minutes ago

  @FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 26 minutes ago

  @FreedomMobile Don’t go with freedom mobile if you live in SW or SE Calgary. Service is shits

• 
  RJM123 (@R0J0MI123) reported 29 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  Allen (@RealAllenTV) reported 33 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Ryan John White. (@RyanCanadian) reported 35 minutes ago

  @FreedomMobile Went to Fido they took the time to explain everything, found the right provider for me, out of 3 carriers & went with Rogers, didn't need auto pay, got 100gb of data, better service, & walked out the store with a brand new Pixel 10 with no cost up front. That's how you do it.

• 
  Keegan Seeburger (@CuratedCollect) reported 36 minutes ago

  After 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month

• 
  Cheeky Monkey (@cindyintoronto) reported 39 minutes ago

  @JTkksmom @FreedomMobile Why? Because they are headquartered in Quebec. My vast experience with Quebec based companies is extremely poor. I try to avoid at all cost.

• 
  Javi Medina (@javiermedina15) reported 40 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  Maro (@badboylex_) reported 41 minutes ago

  @FreedomMobile bro you guys have the worst customer service ever wtf

• 
  Jennifer (@JTkksmom) reported 42 minutes ago

  Why does @FreedomMobile have to be so difficult? Not enjoying this customer service at all

• 
  Testezlaf (@testezlaf) reported 44 minutes ago

  @FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!

• 
  sarah (@yeehawsarahh) reported 46 minutes ago

  @FreedomMobile i dislike your phone company and your customer service very much. it’s really terrible how you steal money from customers and then when they call/live chat support numerous times, i don’t get respected or helped and the manager even spells my name wrong

• 
  Matt Chan (@Chanman1133) reported 47 minutes ago

  @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

• 
  Allen (@RealAllenTV) reported 47 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 48 minutes ago

  @FreedomMobile Their reception in the SE/SW Calgary is awful,

• 
  Business Analysis Coach CBAP® 🇨🇦🇳🇬 (@MissPragmatic) reported 50 minutes ago

  Hello @FreedomMobile I bought an IPhone XS Max from you as a customer and have since paid off the phone however the phone is till locked to freedom mobile after all these years. I have visited your service center and called tech support countless times.

• 
  capt_Ivan_Danko (@Capt_Ivan_Danko) reported 51 minutes ago

  @FreedomMobile you suck! Home internet with you has been a horrible experience. * Daily outages. * On the third modem in under year. Internet has been out for 2 weeks . * Customer service is pathetic and no resolution to issue. * 1 hour with customer service and I was bounced around between 5 people. Because of your worthless internet I used up my mobile data, trying to get that corrected and I was told “ buy more data” Why would I pay more when I’m already not getting what I paid for ? CRTC has my two complaints.

• 
  gbreezie (@garry568) reported 51 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  Jay (@sh_jags) reported 57 minutes ago

  @FreedomMobile Service down