Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (46%)
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Internet (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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TV (1%)
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E-mail (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, St. Catharines, Scarborough, Kitchener, Pickering, North York, Ajax, Oakville, Edmonton, King City, Ottawa, Newmarket, Stoney Creek and Leamington.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Calgary |
Phone | |
| St. Catharines |
Phone | |
| Scarborough |
Phone | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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jennifer stephens
(@ohnojen) reported
@FreedomMobile You guys are the worst. Improve your customer service and policies ASAP
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jennifer stephens
(@ohnojen) reported
@FreedomMobile Please work in listening to customers. Your customer service is subpar and get rid of double verification. So when calling should take 6 verifications via 3 modes to verify who I am. No other cell service provider does this.
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jennifer stephens
(@ohnojen) reported
@freedomsupport I did and the service was awful- you can call me on my fido number
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Your responses were to tell people to do something totally meaningless. Caches and cookies are only relevant for repeat visits. Next time multiple people report the same issue, assume you have an issue, not us. To do ANYTHING otherwise makes you sound like *****. Big time.
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Mithun
(@mithun_palad) reported
@freedomsupport FIX YOUR WEBSITE THERE IS NO UPDATE AUTPAY!!! To set up or make changes to your AutoPay in MyAccount, follow the steps below: Go to MyAccount. Select View Billing Details. Under Manage Billing, select Sign up for AutoPay or Update AutoPay.
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Pauuuu
(@Pauuuu34715942) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Never be alone #JFCShawnMendes
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Vladimir V
(@Vlad_Vlad89) reported
@FreedomMobile I'm not able to tip up, cause the postal code you are suggesting for my address is wrong, giving me a system error , please help resolve this
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jennifer stephens
(@ohnojen) reported
@FreedomMobile Your company is horrid. Please improve your customer service and policies ASAP
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Um, I think you missed my point. The link in your ad is broken, and you're just ignoring that.
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Maria Cavarretta
(@Mvcavarretta) reported
Horrible Customer Service for an existing and repeat client!!! @FreedomMobile
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Liam
(@Vahkiti) reported
@freedomsupport I should also mention that since the device was the best one I could get for $0, and it was out of stock online, (and presumably still is since it's no longer in production) I was not given a choice but to go down to the store, or else I would have ordered online and saved money.
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Dennis Lee
(@Goalee39Lee) reported
@freedomsupport Your agent was just being extremely rude in her sarcastic tone. Did not appreciate it and I did let her know about it and asked for her Supervisor but of course, was kept on hold till neverland so I hung up. There's really no point in me going back to this now. Fed up and tired.
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Tommy Christensen
(@TCHWRX) reported
@freedomsupport can you stop sending me emails every 15 minutes informing me that I cancelled my service with you? I have been receiving these since noon.
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Rik Ro
(@ungullibleguy) reported
@FreedomMobile Freedom mobile has the worst customer service ever! Would not recommend.
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Richard
(@Depo_) reported
@freedomsupport fix your authentication process on your absolutely horribly designed mobile site. Trying to help my mother with her account and EVERY TIME I log in I have to authorize my browser. Every. Time. This is absolutely ridiculous.
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clevareno
(@Clevareno) reported
@FreedomMobile can “YOU” do anything about those stupid CRA fraud calls? 14 calls over 2 days is absolute garbage.
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Geza Remenyi
(@geza_remenyi) reported
@FreedomMobile Hi, I being trying everything, maybe is I write you directly will be easer. My Doctor is calling and I do not get the calls, they are not in my history and they do not go to voice mail. Please can you help is very urgent, the doctor is my oncologist. Read next message
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@FreedomMobile horrible customer service. Shockingly so!
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ᴋɪɴɢ ʙɪᴇʙᴇʀ🇪🇨
(@teamkidrauhl06) reported
@TheJUNOAwards @FreedomMobile Never say never #JFCJustinBieber
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@freedomsupport As you found out Yes you have to be a current or former @ShawInfo customer in order to get @FreedomMobile Home Internet !
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Ju Gim
(@premiumkimchi) reported
@freedomsupport I have not been able to text anyone since this early afternoon. Are there any technical issues?
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@freedomsupport According to your rep. I have to have had shaw at my home before. He solution was to get shaw hooked up ! Which is not a solution. If you can give me Freedom Home internet without the shaw factor I am in. I have the postpaid account.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @samicoteli If everyone is telling you it's broken, IT'S NOT US. The fact that it works for you doesn't mean everyone's cache and cookies need clearing. Is this how your mobile support works? FAIL.
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You’re pushing the latest iPhone, yet you don’t support the its best feature: 5G. Worse, you don’t even seem to know when you will. A mobile company that doesn’t know their own future plans? That’s worrying.
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Connor Shaw (CS Kid)
(@Curlyshaw) reported
@freedomsupport Nothing you can fix. I know Freedom is just competing for their own seat at the table of the Telecom oligopoly, but lately you’ve made absolutely zero efforts to improve your service, and your plans no longer compete with any of the 6 other companies offering big gig and 5G.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport My statement stands. Your responses are arrogant. I could not imagine dealing with such a company. You actually think our caches could be the culprit…don’t think you understand caches. More likely you have a DNS propagation issue. Your end.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @Ani1u7 Yah - a page you've never been to before fails because of your cache. LOL. And Clearing your cookies loses every auto-logon to every site - because some social media guy thinks cookies can cause a 404 error.
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tito
(@hebero1984) reported
@freedomsupport Why is your online payment not working
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Dhruv Makwana
(@dmakwana11) reported
@freedomsupport what a Terrible customer service by freedom and a terrible glitch in the system wherein the customer support team cannot even access a customer's account even after providing a right multi factor authentication code.😓
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Samia
(@samianathan) reported
@FreedomMobile Don’t trust Freedom! Was lied to that I’d get a call from higher management, two days later nothing! The whole chat and phone CS team is highly incompetent and horrible! They’ve made multiple mistakes on my account over the last few days and my issue has still not been resolved