Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (68%)
-
Phone (16%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Purple Crow TOHLPC 🦎
(@PurpleCrow27) reported
Hey "Freedom Mobile"! If you want any of my money, CALL ME, and SERVE ME! Otherwise you are not a 'communication service' and not interested in your current customers. Calling you and everyone else like you out publicly. Get your **** together, humans! @FreedomMobile
-
loolbox
(@loolbox2) reported
@RogersBiz FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
-
verna santos
(@sexyverna) reported
@missdesai88 @FreedomMobile Really sucks!!! Manager and the team sucks!
-
&Rew
(@AndrewAnth0ny) reported
@freedomsupport Toronto SMS down. Can recieve, can't send. RCS and other data features unaffected, only SMS.
-
My brain hurts...
(@Dr_Gumby) reported
@FreedomMobile ... fix your website... you can't buy what you can't see... you are very welcome
-
verna santos
(@sexyverna) reported
@FreedomMobile I also had our conversation but they're not honouring it! Poor customer service especially the manager that I had talk. I didn't get the offer instead of 22 gig they just give me 20gig. REALLY SUCKS @FreedomMobile
-
loolbox
(@loolbox2) reported
@WhatsApp FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
-
Jesse Taylor-Vigneux
(@JesseTayVigneux) reported
@freedomsupport Are you iOS15 as well? If not then you’re right it’s not just me (iOS15). Hmm… 🤔 Well! Hope there is a solution in the coming weeks. If it was ios15 specifically then I’d understand if it wasn’t top priority right now but as it might be iOS14 too then that changes things.
-
loolbox
(@loolbox2) reported
@Bell FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
-
loolbox
(@loolbox2) reported
@FreedomMobile You are a company that defrauds customers, you are in Canada. Your customer service is scammers. I trusted it
-
ta młoda i głupia ♍️
(@kornelkaxxx) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes why some of you are so rude to others 💀 we’re all in some of fandoms and as a fan of this two TALENTED AND GORGEOUS guys i can’t get it how some of yall can be THAT toxic
-
loolbox
(@loolbox2) reported
@freedomsupport You are a company that defrauds customers, you are in Canada. Your customer service is scammers. I trusted it.
-
Fredward Bureau-Russell
(@BureauRussell) reported
@FreedomMobile When are you going to have support in Kirkland Lake Ontario
-
Purple Crow TOHLPC 🦎
(@PurpleCrow27) reported
@freedomsupport So your people keep calling at a bad time, but we need to talk about the end of my account, maybe more, depending on service. What you got for me? What's better than what I already got as for cost? I asked for email details but your staff ignore me.
-
◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @bella1973jj I’m glad to hear that you are “excited“ about 5G. Presumably your service depends on partner networks which I must roam on. These partner networks would have 5G service, no? Why could we not use that 5G when signed up with you? It’s not a technical limitation.
-
verna santos
(@sexyverna) reported
@freedomsupport @MikeBolger8 This company sucks especially the customer service!
-
Mike Bolger
(@MikeBolger8) reported
@freedomsupport 3 months constantly having to restart my phone to access your network. How have you not fixed your ****
-
Dave W.
(@x0darkpadr3) reported
@freedomsupport I paid my bill a week ago online using my CC. Instead of taking payment, it did an authorization and now I’m getting harassed about my service being disconnected.
-
BK
(@ReadABook05) reported
@freedomsupport any network issues currently? I have 6G left for the month and haven’t been able to use my cellular data for hours.
-
Michael
(@MagaIdentity) reported
@FreedomMobile Laughable. Only a small amount of data is available for use on the nationwide network for Freedom.
-
soharia flop era ✨
(@sohariaabbasi) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes it's just an award, calm down 😭
-
Mario
(@mariosalomf) reported
@FreedomMobile has the worse customer service there is on this universe
-
verna santos
(@sexyverna) reported
@FreedomMobile @FreedomMobile this company sucks! I changed my plan last June 2, pay my remaining tab but didn't give the offer of 22gig after you agreed both of the agent. They didn't know what they had in their websites. I found out they just give me 6gig then call again many times.
-
Black
(@blackseasoul9) reported
@FreedomMobile I was thinking how come @FreedomMobile has cheap plans. Now i know because their lte network is even worst then 3g in Toronto lol
-
Gift George
(@GiftGeorge313) reported
@FreedomMobile very bad service from freedom mobile your doesn’t work perfectly and showing error always I can’t make payment and then my account suspended Such a nice service
-
loolbox
(@loolbox2) reported
@alexa99 FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.
-
Hugh Jayniss
(@QTommy88) reported
@freedomsupport Hey My Tab balance is at 0 and I have had my phone for 2 years plus. It is saying I am ineligible for an upgrade, but I am pretty sure I am. Please help I want to get the LG G8
-
Michael
(@MagaIdentity) reported
@FreedomMobile Laughable. Only a small amount of data is available for use on the nationwide network from Freedom.
-
Talkin_Loud 🌸
(@OuT_L0Ud) reported
@FreedomMobile haven’t had reception all day in Niagara ontario- so do we get a days worth of no charges? What is up with the service! We are a city not a rural environment!
-
brianna ⧗ shannons *****
(@piece0fnat) reported
@TheJUNOAwards @FreedomMobile @ShawnMendes yall stay acting like the KCAs never happened 😭