Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (69%)
-
Phone (15%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Toronto, Paspebiac, London, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford, Shep's Subdivision, Surrey, Ottawa, Mississauga and Woodbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Paspebiac |
Phone | |
| London |
Internet | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
sue butler
(@msuebeeCA) reported
@FreedomMobile took my money and they want me to be happy with getting half of it back. I cannot afford the charges for calls that were supposed to covered under my plan. But they hang on to every dime they can while everyone is struggling.@fordnation
-
sue butler
(@msuebeeCA) reported
@freedomsupport On Twitter you appear concerned, but let me tell you what will happen...BECAUSE IT HAS...TWICE... I will D M. You will tell me to call customer service. I will, and share my concerns AGAIN...and they well say...sorry...can't help you with that. @FreedomMobile DO BETTER.
-
sue butler
(@msuebeeCA) reported
@freedomsupport WHY? If you cannot call me please refer me to someone who can. Saying call customer service when it is the thing I am complaining about does not make sense. Phone companies need to do better. @FreedomMobile
-
Steve Kovacs
(@SteveKovacsCa) reported
@freedomsupport any issues with reception around postal code V7E3R7?
-
sue butler
(@msuebeeCA) reported
@freedomsupport These attempts to DM are just a want to APPEAR helpful. I need someone who ACTUALLY will help me.
-
Steve Kovacs
(@SteveKovacsCa) reported
@freedomsupport I can not register on the freedom mobile network when I turn of my WiFi (wificalling)... Postal code V7E3R7
-
David
(@FreightGuy751) reported
@freedomsupport You're missing the point, I already reached out & wasted over 2 hrs of my time with service reps that have no clue. And of course, you're a communication company that can't call and communicate with your customers, how ironic is that! I'd like compensation for my time!
-
st
(@stalwar) reported
@freedomsupport I ordered a SIM card via chat in mid-December. Never got a shipping confirmation. I was told it’d arrive early Jan. Still nothing. What do I have to do to get started without going to a store?
-
sue butler
(@msuebeeCA) reported
@freedomsupport If you want to help, someone would contact me. You're a phone company, right. Surely there is a customer service manager who can actually make phone calls. And I won't even make them wait an hour on hold. I will pick up right away.@FreedomMobile needs to rethink customer service
-
Dwayne girvan
(@dgirvan) reported
@freedomsupport my service has been terrible lately. How can we fix it
-
Lord Neko
(@Lord_Neko_) reported
@FreedomMobile Are you EVER going to deal with the spam calls all day? I one one EVERY HOUR. This issue has been ongoing for MONTHS! #freedommobile #spamcalls
-
st
(@stalwar) reported
@freedomsupport I did. They want me to order through Amazon. I asked them to send when the system works - nobody seems to take ownership at freedom to sort out issues on your side...
-
Chris Churchill
(@cpt_churchill) reported
@FreedomMobile Warning do not use Freedom Mobile. I have had the worst experience with them dealing with my late father in laws account. They refuse to provide a copy of the bill even after being provided a copy of the death certificate and Will. But did send the account to collection.
-
Chris lennox
(@Dr__Dreadz) reported
@freedomsupport Speeds seem very slow today. Below 1mbs. Any problems on your end? Cambridge Ontario. Thank!
-
Ryan Tyler Thomas
(@RyanTylerThomas) reported
@annecayer Hey @FreedomMobile if your staff is allowing people to start fraudulent accounts... I think your support services should be able to close those without torturing the victim.
-
Muhammad J Khan
(@Khan__1987) reported
@FreedomMobile @freedomsupport just had the worst customer service experience. I will not recommend this company to anyone.
-
sue butler
(@msuebeeCA) reported
@freedomsupport Okay. Well maybe you should hire more employees so that customer service feels like service.
-
🏳️🌈🧜♀️ Katelynn/Lauren (She/They)
(@FrostedSiren) reported
@freedomsupport It's a Shaw outage. It's been going all day.
-
Jeff Crowe
(@iamjeff9000) reported
@freedomsupport customer here in Ontario, I am getting spam calls hourly from spoofed numbers, anything that can be done without blocking all inbound calls?
-
sue butler
(@msuebeeCA) reported
@freedomsupport I am currently texting support but since it all takes so long, Every reply takes 3-5 minutes. You are a phone company. Surely your ability to communicate is quicker than that.
-
sue butler
(@msuebeeCA) reported
@FreedomMobile has the WORST customer service I have ever experienced.
-
bp
(@xibu) reported
@FreedomMobile what kind of service you provide? Tried to purchase a prepaid sim for weeks, every time the agent says the same thing - "system is down."
-
David
(@FreightGuy751) reported
@freedomsupport I looked at the plans and spoke to agents plus chat on whatapp. Lack of knowledge, very frustrating, crappy service. I guess that how you retain your clients. Why don't you have a manager call me
-
Nina Nikzad
(@ninanikzad) reported
@FreedomMobile All to say we can’t get the phone because “the account is new” and new accounts only get phones from stores physically! And now the promotion is over and ALL THAT TIME WAS FOR NOTHING. Thank you for really messing us up BIGTIME and your top notch customer service!
-
Alok Jain
(@alokjain9) reported
@freedomsupport, I had extra balance on my freedom prepaid account, and before cancelling my account, I confirmed with customer care, that it will be refunded. But now even after 2 weeks, I am not getting my money back.
-
sue butler
(@msuebeeCA) reported
@freedomsupport I All I do is explain to different Freedom employees but no resolution. It is exhausting explaining it over and over again. I would like a phone call from someone who can actually resolve things.
-
sue butler
(@msuebeeCA) reported
@freedomsupport So @FreedomMobile customer service cannot call customers.!?! Its a phone company! I guess they just expect us to line up like sheep and hope we get tired and give up.
-
Nadeem Khan
(@Dr_NKhan) reported
@FreedomMobile it would be nice if your site worked to set up account online (tried for a week already). Now I’ll have to go to store to stare a NEW service and pay many fees. Is that a scam or is your site that terrible? #badtech #badservice
-
Chris
(@krzyabn) reported
I ordered a sim card twice (because the first one never showed up) and the second one never did either. I have Case ID's for both, can someone help me? @freedomsupport
-
st
(@stalwar) reported
@freedomsupport Your agents are saying to order on Amazon because your system is down. This is ridiculous. After 6 weeks of waiting this is not what I expect...