Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Toronto, Scarborough, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alireza Zohoor Parvaz
(@zohoorparvaz) reported
@FreedomMobile called and told I have to pay a balance. And for the 10th time I was explaining to the agent I informed them to disconnect my account and they did not on time so I have no obligation to pay. The agent hung up the phone on me! Great customer service #freedommobile
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Chaya Bayla
(@BaylaChaya) reported
@freedomsupport I can’t make outgoing calls and when I call your 877 support number I can’t connect. Help!
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Moussa, N.♈️
(@Ca_2796nm) reported
@FreedomMobile please fix this problem. There’s nothing on my account like a hold or anything..
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Toulla
(@Toulla101) reported
@freedomsupport 😔No no DM right here because I can't call my mom downtown or my dad who needs me to call him because he has a problem in another province in Canada and the company is really hurting me by not connecting my line.
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RyanCologneisntonline
(@Ryan_Cologne) reported
@FreedomMobile sucks ***
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Nasser Jabakhanji
(@nasserjaba) reported
@AnthonyLacavera Agree with some points, especially the fake competition, but FreedomMobile did not save Canadians any money with its poor quality and coverage and targeting students only, and the counter actions taken by big three using lower quality for cheaper services
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Howard
(@BizDirector) reported
@freedomsupport And if you want to help. Dont message. Have a person who can communicate properly in english call me from a center in Canada.
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Moussa, N.♈️
(@Ca_2796nm) reported
@FreedomMobile I’m not able to make online payments to my bills because of a “system error”. I tried contacting customer support and they could help fix my problem. They said they were going to notify IT. However, seems like the issue isn’t on everyone’s accounts.
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Carla Verdugo
(@CarliDrewTrebor) reported
@freedomsupport hi there, I have an insurance and I wanna use it cause my phone is broken so how can I do it
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Howard
(@BizDirector) reported
@freedomsupport Cant get any more negative than having someone hang up when you want to speak to a manager. By the way she kept on saying 50 cents instead of 50 dollars, perhaps when outsourcing, try and hire people that actually speak the language. She did call back to apologize, a bit late
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Rodrigo Martinez
(@romigra69) reported
@freedomsupport Hi, I haven’t internet in my home, is there any problem with your network???
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Nish
(@BeeerEngineer) reported
@FreedomMobile really unhappy with the service . Made to run around for just one SIM card … don’t think freedom bothers about new connections
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Alireza Zohoor Parvaz
(@zohoorparvaz) reported
@freedomsupport It is cancelled now The issue was a glitch that you had not received my original request and I got charged for an account that I did not want and have not used not even for a text. But it was never cancelled then and there was no understanding from @FreedomMobile on that matter
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Toulla
(@Toulla101) reported
@freedomsupport What's the point will you connect my line? Even if it shows a few broken promises a policy that Freedom created.
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Fourteen-kay
(@kenmonye) reported
@freedomsupport your network in Livingston Calgary is a joke failed calls after 20s like I am 10m from city centre we need antennas this way please
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Toulla
(@Toulla101) reported
@freedomsupport 😔I told them on the phone I will pay it in a few days but they said sorry we cannot help you and I find after Freedom made their millions and got really brutal.
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jacques
(@jackjac19334933) reported
@FreedomMobile never ever use them. Garbage customer service.
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Ryan MacGorman
(@thewantedryan) reported
@freedomsupport I’d 100% recommend getting better customer service lines where you guys don’t constantly try to harass me offering me promotions and refusing to let me out of my contract. Saying nobody was available to do that. For 48 hours.
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AJ
(@AJHrfl3088) reported
@FreedomMobile wtf is going on with your login site and why is my account suspended.
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Toulla
(@Toulla101) reported
@freedomsupport NO I will not talk to a company that pushed me down to the core. The manager on the phone was cold and brutal and that's the reality of the matter and she has to deal with thar in her own subconscious because I would never treat a person that way. I want my phone line connected
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shawn mills
(@djjohnhookah) reported
@freedomsupport @HushGamez As a current freedom customer. Look elsewhere
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Howard
(@BizDirector) reported
@FreedomMobile what a terrible company, even worse is their customer service, third party and run out of the phillipines by people who do not understand english. They hang up when you ask to speak to a manager.
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HUEY🕳
(@HUE3Y_) reported
@freedomsupport why’s my data acting up? Fix this!
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Denis
(@alpha17x) reported
@freedomsupport My tab is paid off. I want to upgrade but I can't? Why? You are preventing me from giving you additional money. Also searching seems to indicate this has been an issue for at least 3 years? I don't want to talk to an agent. I just want standard process to work.
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Ryan MacGorman
(@thewantedryan) reported
@freedomsupport Refused to let me talk to a higher up his pay grade, went on mute to talk to his co worker, I ended up getting hung up on because of your crappy network that I had to use your text message and the wonderful lady helped me out there. THAT WOMAN deserves a raise and that dude -
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shawn mills
(@djjohnhookah) reported
@GwapogiTalaga @koodo @FreedomMobile Same will happen with freedom. Just wait till they mess with your billing. I lasted one contract no issues and since renewal they’re making stuff up
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Thomas Watson, CD, MRE
(@ThomasWatsonCD) reported
Hey @FreedomMobile is there any reason most of my calls cut out after 2-3 minutes and I get a “this number is not assigned” message?
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Jo Of All Time
(@JoOfAllTime) reported
@FreedomMobile Oh my god @dreamwastaken they put you in a PHONE?! 911 HELP
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HerbertAWalsh aka HotPies.snowback.JellyRoll Slim
(@HerbertAWalsh) reported
@freedomsupport ..the problem is i am so hacked because the canadian gov refuses to stop allowing people to illegally endanger women by accessing my account such as an instacart drivers avatar to be shown on my likee timeline while they were shopping..comprendeh?
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shawn mills
(@djjohnhookah) reported
@freedomsupport And just like that. I spoke to your customer service and now I want a new carrier.