Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Woodbridge, Brantford, Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Phone | |
| Woodbridge |
Phone | |
| Brantford |
Phone | |
| Markham |
Phone | |
| Edmonton |
Internet | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Cris (So-Chill) 💙🌻💛
(@crisxochitl) reported
@FreedomMobile Planned obsolescence by companies that have no incentive to make products last longer decreases the length of time we hang on to our gadgets before we toss them away for the next new thing. Our system of disposal has been to dump our e-waste onto any country willing to take it.
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Brüste
(@bonersrule) reported
@freedomsupport as an addition.... no one in support has been able to confirm if my number is still attached to my SIM card, or if the same rep tried to port it to a new SIM for this mystery mytab phone.... currently my SIM still works but I half expect it to stop working.
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Cassa
(@theonlycassa) reported
Wow @FreedomMobile hands down the worst service and network ever!
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Rodrigo Martinez
(@romigra69) reported
@freedomsupport Hi, I haven’t internet in my home, is there any problem with your network???
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leche 🇵🇭
(@omgleche) reported
@freedomsupport hi! I am experiencing issues with my US one time pass. I fly home soon so I’m feeling desperate to resolve this😭
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Laural Adams
(@Lauraldawn) reported
@freedomsupport Good to know. Telling me look at other options??? Tacky & rude
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MRezaMMkhani
(@RayMomen) reported
@FreedomMobile Be Careful about Feedom Mobile(F.M.) pay as u go plans, Just noticed they charging all outgoing calls from F.M. to F.M calls which were suppose to be free!, when asked why they said if u don't like it go to other company!, So RUDE!
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ianbradley
(@MrBradley101) reported
@freedomsupport No but what you can do is send somebody from corporate down and check it out for themselves I'm not going to send you a DM because it does absolutely nothing or maybe look at the reviews what people say about that store
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planet sandwich
(@pIanet_sandwich) reported
@FreedomMobile Freedom has terrible coverage and terrible customer service
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jacques
(@jackjac19334933) reported
@FreedomMobile never ever use them. Garbage customer service.
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Pippenpadlopsicopolis
(@sarheidari) reported
@FreedomMobile has the worst customer service and is the worst provider. they are not responsible for the bugs in their system and will charge YOU for it. please save your time and money and don't ever choose them. #freedommobilesucks
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Lisa
(@YoungStreete) reported
@freedomsupport Feedback? Not one single CS interaction we’ve had with Freedom has been enjoyable. Always issues and get the runaround. It would be a waste of my time and yours to provide feedback. Crediting back the unexpected charges was the thing to do and you failed miserably.
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Laural Adams
(@Lauraldawn) reported
@freedomsupport Yes I can read. And I’d suggest customer retention = retaining customers not sending them elsewhere. I’m well aware I have options. I don’t feel stick. Angry. Annoyed. Furious.JUDGED. Are all the emotions I am experiencing
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Dr. Dog Esq
(@onlinedogfan) reported
@freedomsupport hey is there problems with calling in Hamilton, Ontario today?
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James
(@James05976664) reported
@freedomsupport Shaw mobile hotspot is supposed to be accessible via Freedom Mobile and has been, but now it's asking me to sign in. What's going on?
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Moussa, N.♈️
(@Ca_2796nm) reported
@FreedomMobile please fix this problem. There’s nothing on my account like a hold or anything..
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Thomas Watson, CD, MRE
(@ThomasWatsonCD) reported
Hey @FreedomMobile is there any reason most of my calls cut out after 2-3 minutes and I get a “this number is not assigned” message?
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Laural Adams
(@Lauraldawn) reported
@freedomsupport You have already told me you can’t help me. Unclear what you are recommending
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Snitchell
(@Thursty25) reported
@FreedomMobile I tried to like this post but had to wait for wifi cause your data is too slow
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ABTeacher4PublicEducation. (She/her)
(@public_ab) reported
@FreedomMobile absolutely atrocious service. Trying to get home internet and your customer service royally messed up. I’ve spent the last week trying to get it resolved. Countless hours on chat and in store. After 2 hrs at the retail store today, I was told my addy /1
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Chaya Bayla
(@BaylaChaya) reported
@freedomsupport I can’t make outgoing calls and when I call your 877 support number I can’t connect. Help!
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Alireza Zohoor Parvaz
(@zohoorparvaz) reported
@freedomsupport It is cancelled now The issue was a glitch that you had not received my original request and I got charged for an account that I did not want and have not used not even for a text. But it was never cancelled then and there was no understanding from @FreedomMobile on that matter
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Jeff Jersey
(@WINKYDOODLE) reported
@FreedomMobile To get a new phone shipped to my work I had to cancel my upgrade and change my billing address? In 2022? Dumb. It's been 4yrs but maybe @Rogers is a little more customer-savvy. #disappointed
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The world needs Healing!
(@girlmom003) reported
@freedomsupport Is there a problem with the service right now myself and others can't receive or send texts or get calls
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Joyce
(@iam_joyce) reported
@FreedomMobile will the ZTE Axon 30 phone work on your network?
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ABTeacher4PublicEducation. (She/her)
(@public_ab) reported
@freedomsupport I’ve DMd you, but have little hope things will change. What needs to change is clearly your systems and training of employees. It’s been a huge mess that has cost me so much time and no resolution. Moving is stressful enough, then not have internet I was promised by your staff.
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Melina
(@m_rodway) reported
@FreedomMobile what is you retentions number you are about to loose a loyal customer!
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Shireen Jeejeebhoy
(@ShireenJ) reported
@freedomsupport Not roaming, support for the @thelightphone is what I was talking about.
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ianbradley
(@MrBradley101) reported
@freedomsupport When it comes to customer service do not go to the one on Thorold stone road in Niagara falls they are the most ignorant people there I have ever met and I feel embarrassed cuz I sent people there and I got nothing but bad response back by my friends and family
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Moussa, N.♈️
(@Ca_2796nm) reported
@FreedomMobile I’m not able to make online payments to my bills because of a “system error”. I tried contacting customer support and they could help fix my problem. They said they were going to notify IT. However, seems like the issue isn’t on everyone’s accounts.