Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, and Langley.

City	Problem Type	Report Time
Kitchener	Wi-fi	7 days ago
Toronto	Internet	9 days ago
Duncan	Total Blackout	9 days ago
Burnaby	Total Blackout	9 days ago
Surrey	Internet	12 days ago
Surrey	Wi-fi	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  helen (@helensopinions) reported 4 minutes ago

  @FreedomMobile Is signal@down in GTA? I have zero signal.

• 
  Erin Simpson (@ErinSim34768100) reported 7 minutes ago

  @FreedomMobile why can't I leave Edmonton (literally can't go 20 mins outside the city) without losing service? It's the opposite of freedom and quite honestly it's a safety concern.

• 
  :/ (@hick_derek) reported 7 minutes ago

  Really useless call this morning with @Telus Tech support! The Irony of claiming to be Canada’s most reliable network when my service is worse than when I was @FreedomMobile #SorryCantTalkIHaveTelus

• 
  Dean Morris (@DeanMorrris1312) reported 8 minutes ago

  @FreedomMobile Freedom is the worst company ever, they are a big scam. DO NOT make the mistake of switching over to this awful company

• 
  Dario P. (@DarioPeralta86) reported 10 minutes ago

  @freedomsupport @FreedomMobile hello, why are you guys charging me a connection fee for a service i already have with you for more than 7 years. I've upgraded devices 3 times with you and is the first time i am charged that fee.

• 
  Folashade Akingbade 🇳🇬🇨🇦 🇱🇷 🇺🇦 (@KwinShayba) reported 10 minutes ago

  @freedomsupport Hi. I think the problem needs to be fixed since other people are experiencing same, otherwise people will think it’s false advertising

• 
  Sethy Baby 🇨🇦🚛🚚🚜PPC💜 (@Sethy_baby) reported 11 minutes ago

  @FreedomMobile I pay you but I need better service please.

• 
  luiG (@luigiurquilla) reported 13 minutes ago

  @FreedomMobile What good is 20GB if half the time you get terrible reception? I left to never return.

• 
  K Profitt (@k_profitt) reported 14 minutes ago

  @freedomsupport I truly appreciate that however I still have a bad taste in my mouth from the freedom home internet service that was so poorly handled in my case. I will touch base with a representative in my city in due course since I refuse to use Rogers, Shaw, or Telus for retail service.

• 
  helen (@helensopinions) reported 16 minutes ago

  @freedomsupport Is service down? I have zero reception!

• 
  Bryan (@fyallhoes) reported 17 minutes ago

  @FreedomMobile has the worst customer service. Was told I would pay $59 a month on a phone upgrade in store yet I got a bill for $84.11 and when asked if there’s anything they can do after I got lied to they said no. I been with y’all since 2016 man wtf we breaking up after this

• 
  Kaul (@rtcno1) reported 18 minutes ago

  @FreedomMobile How about network ?

• 
  Bigotry Watchdog🗣⚪️ (@WatchdogBigotry) reported 20 minutes ago

  @freedomsupport why do I keep getting system errors when I try paying with a card?

• 
  Freddy Ntumba (@Yesuasavedme) reported 21 minutes ago

  @FreedomMobile I'm using Freedom Mobile right now and your connection is sucks! I wouldn't advise anyone to use your service

• 
  Joe tracey (@Joetracey14) reported 21 minutes ago

  @FreedomMobile Worst ever

• 
  Erin Simpson (@ErinSim34768100) reported 22 minutes ago

  @freedomsupport @FreedomMobile why can't I leave Edmonton (literally can't go 20 mins outside the city) without losing service? It's the opposite of freedom and quite honestly it's a safety concern.

• 
  ur fav aries🃏♡ (@icymadss) reported 23 minutes ago

  @RahulGahlawat13 @FreedomMobile yeah I had to switch cuz I didn’t get service in my own house half the time lol

• 
  Name cannot be blank (@JCHoltzhauer) reported 25 minutes ago

  @freedomsupport Yeah, I don't think so. Your service today was so ******. You are not worth my time. I even spoke with a call centre supervisor. He was the worst of them all.

• 
  Tavşmayan (@bulutsevenadam) reported 26 minutes ago

  @FreedomMobile You wrote that the overpriced data hurts, and advertised another overpriced data plan. Wtf?

• 
  Mike_Hawk (@Mike_Hawk_22) reported 28 minutes ago

  @FreedomMobile Cheaper is not always better. Service throttles often. I wont get texts til the next day,even verification texts. Service reads emergency calls only often. I feel like I pay for nothibg. It leeches service from my home wifi. Other than that, very poor all around. AVOID THIS!!!

• 
  Melina (@m_rodway) reported 28 minutes ago

  @freedomsupport @Craftytee Lies they don’t help you! Im on ODSP AND THEY DO NOT CARE!!

• 
  Dario P. (@DarioPeralta86) reported 31 minutes ago

  @freedomsupport If no solution is offered, I'll return the device tomorrow (which i haven't opened) to get the full refund. PS: the representative NEVER mentioned about the connection fee, and said only the myTab monthly value will be charged. You advertise as NO HIDDEN fees carrier, not true.

• 
  Bryan (@fyallhoes) reported 36 minutes ago

  @FreedomMobile & anytime I call 611 for assistance or genuine questions your customer service representatives can’t help in any light and stumble on their words. I can’t name how many times I’ve asked to speak to a higher up and they’ve literally just brushed me off

• 
  Tonie Ogilvie (@b14e69fab2ce45e) reported 43 minutes ago

  @FreedomMobile my plan flipped over yesterday and data is still super slow. What is up? Yes, I tried rebooting.

• 
  Mike_Hawk (@Mike_Hawk_22) reported 44 minutes ago

  @FreedomMobile Slowest network ever. Poor customer service. Issues neveer fixed. Been a long few years. Time to switch carriers. Do yourself a favor folks. Cheaper in no always better. You *** what u pay for.

• 
  Name cannot be blank (@JCHoltzhauer) reported 45 minutes ago

  I have been with @VirginPlus for 20+ years (different number) and I have never had an issue with their service. I'm done with @FreedomMobile

• 
  Name cannot be blank (@JCHoltzhauer) reported 50 minutes ago

  @FreedomMobile Thanks for making the decision to move to @VirginPlus an easy one today. Worst service ever. Two visits to stores and two cust service phone calls. One tells me I can get a discount, the other says no way. I'm done.

• 
  Phenix (@Iqbalcanam) reported 51 minutes ago

  @FreedomMobile Your signal coverage area is limited.

• 
  Dario P. (@DarioPeralta86) reported 52 minutes ago

  @freedomsupport I've been with you for 8 years, I've upgraded devices 3 times and upgrade my plan once, and i can assure you i was never charged the connection fee. This time i acquired a device not even conneted to my plan (i already have a phone) and still a fee is charged...

• 
  Melina (@m_rodway) reported 60 minutes ago

  @FreedomMobile You have the worst customer care service aa a result of your ignorance my child is now in foster care. @bbb_us