Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (50%)
• Phone (42%)
• Wi-fi (8%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Mississauga, Scarborough, Ottawa, and Vancouver.

City	Problem Type	Report Time
Toronto	Internet	22 hours ago
Edmonton	Wi-fi	3 days ago
Mississauga	Phone	16 days ago
Toronto	Internet	17 days ago
Mississauga	Phone	23 days ago
Mississauga	Phone	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wisdom (@ASAP_N0_Rocky) reported 1 minute ago

  @FreedomMobile is the worst mobile company in Canada hands down

• 
  MJ (@MJ01311976) reported 3 minutes ago

  @FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again!

• 
  Yojenkz (@JYojenkz) reported 4 minutes ago

  @FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.

• 
  Danica. (@DanicaDavid_) reported 4 minutes ago

  @FreedomMobile got scammed for the annual plan. Been paying my dad’s phone every year and they charged me for a plan that they never provided. Instead they gave me the lower plan but charged me for the higher tier plan. Now I’m stuck with useless agent refusing to pay that back

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 12 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  eddiebaseball (@eddiebaseball27) reported 12 minutes ago

  @FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.

• 
  Peg City 🇨🇦 (@wpgAce) reported 13 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Dan 🥴 (@Feefyou) reported 16 minutes ago

  @FreedomMobile Like the gift of a signal that actually works? (Southern Ontario boss. Get this fixed, or you're losing 6 accounts)

• 
  Spike (@HeyimSpike) reported 17 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Mel🇨🇦 (@LoveJeter02) reported 17 minutes ago

  @FreedomMobile what is going on with your network? One week Bell customers can't get calls through and today my Dad's phone didn't work all afternoon. Not good!!

• 
  MJ (@MJ01311976) reported 18 minutes ago

  @FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again! No more talks! Folks - do not sign with FreedomMobile especially the prepaid services.

• 
  Dgrootonis (@iamgroot11) reported 18 minutes ago

  @FreedomMobile Team fireworks, it’s too bad that the freedom mobile arch was CLOSED and did t host fireworks on CANADA DAY.

• 
  François Caron 🇨🇦 (@Milnoc) reported 23 minutes ago

  Ugh! Tried to set up an account with @FreedomMobile, but their system is horribly broken! I've wasted too much time on this. Does anyone know where I can get a cheap plan for my upcoming backup phone? The original data requirement was 40 GB for the year at $15/month after taxes.

• 
  capt_Ivan_Danko (@Capt_Ivan_Danko) reported 24 minutes ago

  @FreedomMobile FreedomMobile you suck! Home internet with you has been a horrible experience. * Daily outages. * On the third modem in under year. Internet has been out for 2 weeks . * Customer service is pathetic and no resolution to issue. * 1 hour with customer service and I was bounced around between 5 people. Because of your worthless internet I used up my mobile data, trying to get that corrected and I was told “ buy more data” Why would I pay more when I’m already not getting what I paid for ? CRTC has my two complaints.

• 
  Testezlaf (@testezlaf) reported 24 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  The Lenis (@LenisTheOrca) reported 27 minutes ago

  @FreedomMobile if not fixed by 9pm I'm cancelling the service, this has cost me a days pay already, probably tomorrow and Friday too

• 
  ldbharat nahata (@iambn) reported 31 minutes ago

  @FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company

• 
  Mike Bryan (@mikebryan) reported 32 minutes ago

  @PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?

• 
  Neeraj Bagai (@neeraj_bagai) reported 36 minutes ago

  @FreedomMobile Unable to get thru your customer service, can you please help

• 
  Catchy name (@Catchyname5) reported 37 minutes ago

  @FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers

• 
  Davis Marsh (@Lucidsennin) reported 40 minutes ago

  @FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.

• 
  Emmanuel (@cozmopoll) reported 42 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible

• 
  Lily (@Lily08901017) reported 45 minutes ago

  @FreedomMobile Freedom sucks. They overcharge customers. Fuking bastards.

• 
  gamine67 (@gamine67) reported 49 minutes ago

  @FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?

• 
  EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 51 minutes ago

  Hey @TekSavvyCSR @TekSavvyBuzz I can get cheaper Internet and TV with Freedom mobile ! About $60.00 Cheaper ! So unless you can fix my bill going $127.00 to $181.60 I will be going with the most reliable provider in Canada ! @FreedomMobile

• 
  Farhan Z (@Far4Truth) reported 53 minutes ago

  @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

• 
  The Lenis (@LenisTheOrca) reported 57 minutes ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11

• 
  Justin (@justinfinnn) reported 57 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Duster (@dustkrei) reported 58 minutes ago

  @FreedomMobile your cell coverage is so awful since switching to your service my phone is basically useless unless I am on wifi. It’s horrible. SOS mode constantly and we’re 10 min from a city.

• 
  Sarah KO (@KiwiHarmony1) reported 58 minutes ago

  @FreedomMobile Yes stuck on repeat with no one taking ownership. I've been bounced btwn two depts for 2 hrs!! 9 people I spoke to!! u have effed up my profile in the DB either a sync issue or corrupted and I'm stuck in middle. I'm going to CRTC if I don't get help ASAP