Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (50%)
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Phone (36%)
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Total Blackout (7%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Mississauga, Vancouver, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet | |
| New Westminster |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew L
(@andrzej747) reported
@FreedomMobile Garbage phone company, nothing but problems month after month
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✨🍵Bigwands💗💜💙
(@bigwands) reported
@FreedomMobile love that my service inexplicably couldn't be renewed this morning so I had to borrow a friend's phone to get to the hospital for a pregnancy emergency and now the website won't let me top-up either. 👍
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Adeola
(@adeolalatona) reported
@FreedomMobile your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
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Brian (Stuttering Loudly)
(@StutterLoudly) reported
from
Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
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EM Gift Boxes
(@emgiftboxes) reported
@FreedomMobile What does it take to get someone to call you back after an issue has been escalated? I have been waiting 3 weeks for a call back from a manager. In the meantime I have spoken to multiple agents and none of them have been able to resolve the service issues.
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Siobhan
(@apocalypseher) reported
@freedomsupport Is your service down? Can't make any calls and phone says network is unavailable
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ZoomZoomCloud
(@ZoomZoomCloud) reported
@freedomsupport Only 3G signal at Windsor, ON Metropolitan Hospital. Maps says LTE coverage. Are you aware of this and what are you doing to correct the issue?
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Doug McGinn
(@kidd1230) reported
@freedomsupport my mother's freedom cell hasn't been able to receive or send calls, same with text messages. Surrey BC. is there an issue?
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile I have skipped a day decorating before. Though, setting up the lights (on the ceiling) and never taking 'em down again, and leaving them running 24 hours a day, 7 days a week, 365 days a year (despite what the manufacturer claimed would cause a fire - they're LED).
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yungchun
(@paneerkepakode) reported
@FreedomMobile Never will I again choose v too have freedom again
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Giuseppe Tassone
(@JoeTassone) reported
@FreedomMobile Deals stay hot, yes, but your service also stays ****.
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Pablo G 🇨🇦 🏳️🌈 🇺🇾
(@KalPDG) reported
@freedomsupport Hello. I tried adding a line to get the Apple Watch series 7 but nothing’s happening, either through the app or via web. Can you help?
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Adeola
(@adeolalatona) reported
@freedomsupport your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
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Smart Gambler
(@GeniusFreakman) reported
@freedomsupport -Hello I have lost my phone and am traveling for work to Italy. Got here on the 27th and lost my phone. Had no knowledge about the Twitter support and just found out today so messaging you. Please turn off all data services and will contact you when am back.
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Akash Sharma
(@akashn291991) reported
@freedomsupport Its been a month you guys keep raising tickets but unable to resolve issue and your executive were so rude with me yesterday, I have been showing patience since one month instead of resolving issue he showed me attitude @freedomsupport
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Anas Bahsas
(@AnasBahsas) reported
@FreedomMobile Wow expensive as ****.. Koodo has way better deals
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Rachit
(@sibelmann) reported
@freedomsupport I bought iphone 13 pro max from your store as direct delivery. It's been 5 days I haven't got any shipping details and customer care says they can't help too. Who should i reach out to
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Laura's mama
(@lesdedovic) reported
@FreedomMobile Exactly. Never had one and never will.
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cellarboy
(@the_cellarboy) reported
@FreedomMobile is the iMessage chat system down? Been waiting 3 hours to connect to an agent…
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Denise L'Heureux
(@DeniseLHeureux1) reported
@freedomsupport Then who's the lower cost cell service company that's associated to Telus?
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Frank Gervasi
(@FrankGervasi1) reported
@freedomsupport Thank you. Its unfortunate that the customer service reps aren’t aware of this
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Andie and 😇 Gunner 🌈
(@andrealori) reported
@freedomsupport Inwas just chatting with someone which enednwith the issue unresolved. Currently phone with bank
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Bluupz
(@Loud_Ninja) reported
@FreedomMobile I'm actually really curious how "Freedom Mobile" is still going. If you can't provide stable service.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile I only tried once using mine as a mirror (mirror screen protector). Had to get rid of it, because couldn't see **** in bright environments (especially outside!). LOL Better to have an actual mirror. One that doesn't render your screen... half useable.
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IamShanaC
(@MyFrontRowSeat) reported
@freedomsupport Is there a problem with cell service at the moment (Vancouver)?
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Margo Bradley
(@MargoBr35101072) reported
from
Central Saanich, British Columbia
@FreedomMobile Ha RIGHT mine was suspended in only 4 days of service..these people are in compedent...in more ways than ONE!!! Bad service😰😰😰
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humdard singh
(@SinghHumdard) reported
@FreedomMobile when are you planning to launch 5G network in Canada?
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Tanya
(@Tachfer85) reported
@FreedomMobile @Apple so I have this phone I got on tab from freedom when it was called wind.I can’t remember my Apple ID that I used on that phone now I can’t use the phone. Coz freedom can’t the find the receipt and apple needs proof. SOMEONE HELP!
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David Faith
(@FeythX) reported
@FreedomMobile Hey ********, maybe don't turn people's phone service off for $0.30 when they have been loyal customers for 3 years and no prior notice of price increase was given. I mean It's not like you can't call and say so!!!!
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Patsy ****** (Sue IRL) 🇨🇦
(@SueinDurham) reported
@freedomsupport Thanks, I tried that. They ignore emails about wanting to cancel.