Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam and Agassiz.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Phone | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Stewart 🏴 🇨🇦
(@Stewmeak) reported
@FreedomMobile Mobile signal in the south of Calgary is so weak with so many dark spots
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Postman Yan
(@Santosspicystuf) reported
@FreedomMobile Thank god for my price not rising. That will help stomach your "customer service" and tech support. Been with you 72 hours and I'm horrified. I'm not sticking around past my 14 day grace period. Thanks for nothing
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Shareen Ruddock
(@sbruddock) reported
@FreedomMobile I’ve been trying to talk to an agent since 9:30 am but it seems my chat is never picked up.
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MR TUXX🐾🐶
(@MRTUXX1111) reported
@FreedomMobile No thanks was a unsatisfied customer long enough
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Cordell Ferguson
(@EdmCaper) reported
@CountryMusicEmo @FreedomMobile @ATT How’s the freedom service?
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Sonicconcept
(@Sonicconcept1) reported
@FreedomMobile I have been with this company not only since they were Wind mobile. Before Wind they were Mobilicity. It's been about 18 years now with them, never had any problem. Nice and smooth service.
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GPR
(@71GPR) reported
@RogersHelps @Rogers I did call within business hours. It's ok. I've gone with @FreedomMobile. Way cheaper for the same service anyways. After being with Rogers for 30 years, I've never felt like I was a valued customer.
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EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey @FreedomMobile I really want the @GooglePixel_US 10 and I want to lower my bill but remember I tour in the USA most of the year ! I am currently a customer. I am up for an upgrade !
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Ed Karter804🇨🇦
(@eddykarter) reported
@Boujie88 @FreedomMobile I got tired of them as a pre paid customer . Told them I was done then a few months go by and collection agency on my ***. My plan was changed without my knowledge or consent . Pretty sure I'm not the only one that this had happened to 😡
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Winter (it/that) 🇸🇰🇨🇦🇺🇸
(@WinterBourneTO) reported
please & spank youuuu @FreedomMobile🧡@Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. That's evident in ur plan prices which have gone up but DAMNIT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!
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Ashu Raina
(@AshutoshRaina18) reported
@FreedomMobile Worst operator in Canada. No networks at all
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jj lad
(@jjlad943674) reported
@FreedomMobile @donnymangos Ya, been down that road... no help!
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Battlin Billy Smith
(@battlin_billy) reported
@FreedomMobile I’ve had friends and family switch over to Freedom Mobile, they regretted it from day one, limited cell towers, terrible service No thanks
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Alien Trading
(@alien_trading1) reported
@FreedomMobile spoke to your 2Lvl tech support and the guy telling me that 1Mbps is acceptable 5G speed for Freedom? the issue I'm having is not related to network but ME. I did 10 test and average speed was 5 Mbps and I get buffering videos, unwatchable. Before this issue I was getting 50 Mbps. Clearly it's not me.
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Uprise Edmonton
(@UpriseEdmonton) reported
@FreedomMobile I pay $35 or maybe less with that plan on autopay. Happiest customer ever!!! I got a random additional data so I’m at 100GB in CAD-US-MEX. My only complaint is the roaming issues I had over my trip in Europe.
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Paulsparalegal
(@paulsparalegal) reported
@FreedomMobile Hey @Bell are you not $135 for the EXACT same service... oh wait yours is limited to canafa!
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Slonyatko
(@Slonyatko2) reported
@FreedomMobile **** network, poor coverage.
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Todd Modem
(@toddmodem) reported
@FreedomMobile Loyal customer for 2 years. 2 lines and every bill paid on time. I renew my contract with them and get hit with 90 dollars in “connection upgrade fees”. Unbelievable! They are scumbags just like the other carriers.
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Stanley
(@Somphted) reported
@FreedomMobile service in the USA is terrible. 4 went to the US and had USA phone plans. Of 4 Freedom phones only 2 worked. This wrecked communication and business as people could not be contacted. Technical assistance could not help. Waste of money and bad Freedom service.
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Winter (it/that) 🇸🇰🇨🇦🇺🇸
(@WinterBourneTO) reported
please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!
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Aar Vod
(@aarvod) reported
@FreedomMobile disabled my Wifi Calling all of a sudden back in April and since then I have spent hours with customer care; false suggestions and investigations but no resolution. Tickets raised, phones swapped, sims swapped but final reply, "We have no timelines for resolution."
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Diego
(@DiegosaurusRex) reported
@FreedomMobile Home internet not working this morning. Blinking DS light on modem. Can you help?
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Within Reason
(@unlimitednrg) reported
@FreedomMobile I thought we were supposed to have mobile service inside the Toronto subway system moving forward with Rogers taking on the responsibility of supplying it
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LostObjects
(@ObjectsLost) reported
@FreedomMobile bad timing "freedom" - students are again under literal fire
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James Robb
(@jameser78) reported
@FreedomMobile my phone has had no service since about 10 am (in Calgary) Is there a known issue?
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Steve in BC 🏳️🌈🇬🇧🇨🇦
(@stevendrowe) reported
@FreedomMobile Was trying to get a couple of questions answered by Freedom Mobile before I subscribed to them but 1) their 877 number didn't have any "New Customer" workflow and 2) couldn't get past the workflow to get to an agent via "Message an Agent". Sigh. I give up.
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Garnet Leavoy
(@GLeavoy82042) reported
@FreedomMobile what service are they doing for the people other than stealing their property the money they have earned and saved over their lifetime
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Dr. Suggon Deeznutz, PhD
(@JASONHA17381011) reported
@FreedomMobile it’s trade up time. I tried online, no humans. I tried calling, no answer. I tried going into a store, and got told iPhone 17 preorders start Monday. wtf is going on with you guys. I’m tempted to switch to @bell, they’ve been bugging me about it anyway.
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
The Beaches, Ontario
There needs to be a self service way to pay off your device tab online because the customer service agents on the phone are annoying as hell. @FreedomMobile
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Mad Treelivin’
(@unacceptedTOON) reported
@FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over