Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 17, 1:40 AM EDT	0	0
Apr 17, 2:00 AM EDT	0	0
Apr 17, 2:20 AM EDT	0	0
Apr 17, 2:40 AM EDT	0	0
Apr 17, 3:00 AM EDT	0	0
Apr 17, 3:20 AM EDT	0	0
Apr 17, 3:40 AM EDT	0	0
Apr 17, 4:00 AM EDT	0	0
Apr 17, 4:20 AM EDT	0	0
Apr 17, 4:40 AM EDT	0	0
Apr 17, 5:00 AM EDT	0	0
Apr 17, 5:20 AM EDT	0	0
Apr 17, 5:40 AM EDT	0	0
Apr 17, 6:00 AM EDT	0	0
Apr 17, 6:20 AM EDT	0	0
Apr 17, 6:40 AM EDT	0	0
Apr 17, 7:00 AM EDT	0	0
Apr 17, 7:20 AM EDT	0	0
Apr 17, 7:40 AM EDT	0	0
Apr 17, 8:00 AM EDT	0	0
Apr 17, 8:20 AM EDT	0	0
Apr 17, 8:40 AM EDT	0	0
Apr 17, 9:00 AM EDT	0	0
Apr 17, 9:20 AM EDT	0	0
Apr 17, 9:40 AM EDT	0	0
Apr 17, 10:00 AM EDT	0	0
Apr 17, 10:20 AM EDT	0	0
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0
Apr 17, 1:20 PM EDT	0	0
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (56%)
Phone (32%)
Total Blackout (5%)
Wi-fi (5%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Toronto	Phone	6 days ago
Kingston	Phone	8 days ago
Vancouver	Internet	9 days ago
Mississauga	Phone	9 days ago
Vancouver	Wi-fi	9 days ago
Toronto	Phone	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

traffic controller (@trafficcntrlchd) reported 4 minutes ago
@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
RJM123 (@R0J0MI123) reported 4 minutes ago from Shep's Subdivision, Ontario
@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
Randy Mikla (@RandyMikla) reported 5 minutes ago
@FreedomMobile Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold.
Tristan Carpio (@TrisCarpio) reported 7 minutes ago
@FreedomMobile hello having trouble activating an esim. Can you assist
darkstarr05 (@darkstarrrrr11) reported 13 minutes ago
@Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter
manish midha (@midha_manish) reported 14 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Peg City 🇨🇦 (@wpgAce) reported 17 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
YTPeasantVision (@YTPeasantVision) reported 20 minutes ago
Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!
This Is a Collective (@thiscollective) reported 23 minutes ago
@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
Peg City 🇨🇦 (@wpgAce) reported 25 minutes ago
@themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider
MaxNPV (@TheMaxNPV) reported 25 minutes ago
@GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.
Silvia C. (@SilviaCai) reported 27 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 29 minutes ago
@FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me
Tim PF (@TimFranko2) reported 30 minutes ago
@FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?
Scott C (@scottacalvert) reported 30 minutes ago
@FreedomMobile How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working
Neeon (@goanraptor) reported 31 minutes ago
@FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help
liyahcove🦋 (@Aliyah71957449) reported 34 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
liyahcove🦋 (@Aliyah71957449) reported 34 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
Rob Steffler (@RobSteffle) reported 36 minutes ago
@FreedomMobile can you refer me to a mobile company that offers customer service please
Heynow (@heynow19951) reported 36 minutes ago
@FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years
Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 37 minutes ago
@FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.
This Is a Collective (@thiscollective) reported 41 minutes ago
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.
Aन၇нပमпТяईपаош (@ATripathy1) reported 43 minutes ago
@FreedomMobile why not offer shared plans with such excellent service.
Laurentian Elite (@EliteLaurentian) reported 43 minutes ago
@FreedomMobile why isn’t cell service available in the tunnels of the new Eglinton Crosstown LRT in Toronto? All the other carriers seem to offer it
ShadowMonk (@4ndrewrhodes) reported 51 minutes ago
@FreedomMobile How long must one stay on hold with freedom? This is ridiculous I've been waiting to connect to an agent for over an hour, sitting on the phone listening to this terrible music while on hold, desperately hoping someone picks up the friggin phone.
James Robb (@jameser78) reported 52 minutes ago
@FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???
Neeraj Bagai (@neeraj_bagai) reported 55 minutes ago
@FreedomMobile Unable to get thru your customer service, can you please help
(adam) (@ONRADAM) reported 55 minutes ago
@FreedomMobile Never ever again
Jay McIntyre (@jaynoelmcintyre) reported 60 minutes ago
@FreedomMobile is there currently an outage with home internet?
🐍 (@Hambonevstech) reported 1 hour ago
@GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao