Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (31%)
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Total Blackout (6%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, Langley and Spruce Grove.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Wi-fi | |
| Toronto |
Internet | |
| Duncan |
Total Blackout | |
| Burnaby |
Total Blackout | |
| Surrey |
Internet | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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x
(@markhxr1) reported
@FreedomMobile i have never seen a more ****** customer service than freedom. they promise you something and then back off their promises and promotions, ridiculous !!
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Tia Senpai
(@Tiasenpai_TTV) reported
worst phone company DONT USE THEM @FreedomMobile
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Ketan
(@ketanrdc) reported
@FreedomMobile Hi, I had a prepaid account which expired because freedom mobile failed to execute auto pay on my card. The card is stilI valid and subsequent transactions of freedom mobile have passed without any problem. I had about $500 balance in the account and it was made 0
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JayPeeEff
(@johnnyfulton) reported
@FreedomMobile SMS messages not working, Freedom-to-Freedom numbers.
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™ JB
(@bigbuurt) reported
@FreedomMobile yall custmer service reps sucks at the bramalea city centre
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Aaron
(@gritgrinder18) reported
@FreedomMobile down, just like their reception. #brutal
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Nicholas Burke
(@badsquishy86) reported
@freedomsupport are you having network issues related to SMS? I can't seem to send any sms messages. Haven't tested phone calls yet.
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CircularLogic
(@CircularLogic89) reported
@boltonjer @CRTCeng @FreedomMobile A merger with any of the Big three also benefits Freedom. It'll allow them to offer actual Nationwide coverage. Their customer base is limited because of their regional service. Many people have left Freedom due to poor coverage
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ᏉᎬᏒᎾᏁᎥᏟᎪ🍂
(@veronicag0225) reported
@freedomsupport my texts won't send, help please! :)
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Tumblrist1993
(@Tumblrist1993) reported
@freedomsupport I've used the same credit card to pay for many years until the issue occurred starting last month and this month. So it doesn't really make sense how and why it is happening still.
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🦋 ａｓｈ
(@ashlyyc_) reported
I swear every week @FreedomMobile has an issue with their service 🙄
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Oliviaaashinee
(@oliviaaashineee) reported
@FreedomMobile is the worst phone company my phones been out since 5:30 can’t send texts and I’m working so I’ve been out 2 hours now I’m absolutely pissed. End of month new carrier 🙌
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the m
(@brycxz) reported
@lherealchieff @FreedomMobile help 🙏🏻
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Tia Senpai
(@Tiasenpai_TTV) reported
I have yet to have a good customer service experience with them, literally the most user unfriendly phone company that exists @FreedomMobile
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Nerf herder
(@darcman5634) reported
@freedomsupport so some feedback. Since Freedom isn't taking part in the bandwidth auction we've already started planning to leave for another network. And it won't be Rogers. Good luck.
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Dominic Christian Owens
(@DomChrisOwens) reported
from
Kingston, Ontario
@johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Window
(@WindowLix) reported
@freedomsupport Can't send any SMS/Text messages, is your network down?
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Ketan
(@ketanrdc) reported
@FreedomMobile Now I am being offered only $100 by your customer care which is not acceptable at all. Customer care says they have authority to only give upto that amount and only back office can approve higher refund.
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Graham_CGY
(@Graham_CGY) reported
@daviest @freedomsupport @Shawhelp My freedom lte ip is showing in Toronto... Thats why I can't watch the game... WTF Freedom????
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Candyarse
(@CandyarseYEG) reported
@FreedomMobile @freedomsupport how come your website can’t tell me if I can go to a store for a certain phone? That’s some dark age crap.
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Nadine Stillman
(@novology1) reported
@freedomsupport can someone please explain why I’ve not been able to pay my bill since April 3?? I’m in a different country and haven’t had phone service for over 10 days. Customer service doesn’t care and keeps telling me it’s an issue on my end. Your system error, not mine!!
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Satvinder Singh
(@Satvind70085516) reported
@freedomsupport I have been struggling with my e-sim transfer. I haven't been able to use the wifi calling option since I migrated to e-sim. I'm going to switch to some other network if this isn't resolved in next 2 days or if I'm not given a proper resolution. Fed up of chasing you guys.
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marie__anne
(@mzmarie_anne) reported
@FreedomMobile I chose to upgrade my phone and to stay with your service. As a reward I am charged $30 connection fee. I’m so disappointed
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Bayushi Tamago
(@BayushiTamago) reported
@freedomsupport what happened to the ability to pay for service through the account system? It's been fine until last month, and now I can't pay *at all* my province is in lockdown so I cant just go pay at the store either
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Ash
(@AshCHopkins) reported
@FreedomMobile your website and app are terrible and wont load the page to show me available devices for upgrade or anything. What's going on?
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Elvis Cronenberg
(@ElvisDeane) reported
I was not ignoring you @jamesdeane. @FreedomMobile is down. They’re infected with @RogersHelps.