Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz, New Westminster and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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🕊🎀
(@ciggmar) reported
Any issues reported with sending/getting texts or making calls? @freedomsupport
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Roland ↟
(@Rolski_) reported
@FreedomMobile No service when you really need it hurts even more. So if you travel outside your home, good luck.
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Jehsc
(@Jeh5c) reported
@FreedomMobile Garbage cell signal hurtz
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Pat Rick
(@Under_roose) reported
@FreedomMobile Bad network hurts 👊🏻
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21+ ☾ WANDERLUST ☾
(@PHANUTANGQR) reported
Thanks, @freedomsupport I know you always give me good service, finished product, I just think telecommunications is one of the least over-sighted industries. You guys need the government researching better programs to help people pay their bills and how to care for cell phones
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The Non-Partisan Pursuit
(@nonpartipursuit) reported
@freedomsupport Hers is on the "home" network as opposed to having access to "away" network. I didn't know if have to pay for a different/additional package for her to have mostly unencumbered service. Thanks for the reply.
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Daisy
(@Daisy77996635) reported
@FreedomMobile Hmmm thats better than what you offered me…a paying customer
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Satvinder Singh
(@Satvind70085516) reported
@freedomsupport Everybody at ur customer care keeps saying that as I have been hearing that from over 2 weeks. Incredible service for a new client like myself. Why do I have to waste so much of my time trying to explain the situation to every other person I meet or talk to at your call centre?
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n̶a̶t̶e̶h̶o̶u̶d̶i̶n̶i̶
(@natehoudini) reported
@FreedomMobile y’all customer service sucks in every location im switching to @rogers
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Satvinder Singh
(@Satvind70085516) reported
@freedomsupport I alrdy mentioned my sim hasn't been activated, my no. hasn't been ported, I was promised a bill of $35 but just in activating my online A/c I recieved a bill of $45 in just 5 days? No resolution to my issues, no sim activation, no service usage nothing at all but I need to pay?
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FCK OFF POPCAAN
(@geturbawtyfat) reported
@FreedomMobile is the worst phone company
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0507_2230
(@casssssl) reported
@freedomsupport Nah all good, I managed to get it to $1800.. I did talk to multiple customer support agents and they can’t do anything regarding this.
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The Non-Partisan Pursuit
(@nonpartipursuit) reported
@freedomsupport At 40$/mth I pay for my teen's phone, I'd expect her to have calling coverage nearly everywhere, even if data wasn't available. Was not told about network vs nationwide when I signed up. Just about the great deal... which is only great if she can call me in case of emergency.
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MegMan
(@Megman17) reported
@freedomsupport Why are your phone service team in Asia? You make your money here in Canada why don't you create jobs in Canada? @JustinTrudeau @fordnation
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Dallas Groot
(@iamgroot11) reported
@freedomsupport @ophelialie Bull crap! What network expansion? 5G is out of the roadmap, this is robbery! Freedom hasn’t expanded its service in over a year, if not longer
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Chitti babu reddy
(@Chittibaburedd7) reported
@freedomsupport My iPhone display break bro help me bro
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MarshmallowBee 🐝 𖤐🜏
(@QueenCaoCao) reported
@FreedomMobile Can I change my account from a joint account to my own account if I have proof of work, OHIP card and address, and can't find my birth certificate, even though I've been a customer of yours for years?
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natalie🤓
(@smallfry000) reported
@FreedomMobile Okay let’s be clear. It’s unlimited slow as molasses data once you reach 2G or something…
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🕊🎀
(@ciggmar) reported
Any reported problems with @FreedomMobile?? I HAVE service but no texts or calls are going through..?? Not happy with the price I’m paying.
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Satvinder Singh
(@Satvind70085516) reported
@freedomsupport Look for the temporary number your company gave me 647-916-7014 . Do you see what you're doing here?? Just same old crap like your customer service dept. Thank you...
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Ashish Sharma
(@ashish_sharma39) reported
@freedomsupport i am not able to set up Auto pay in about 50-60 attempts and i read on many threads that it is an ongoing issue with you for last many months , please help and you provide 5 dollars discount on the monthly bill and that is why I opted for the plan. Pls fix asap.
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Ashish Sharma
(@ashish_sharma39) reported
@freedomsupport also , the auto pay setup isn't allowing adding Credit card to avail the 5 dollar discount on monthly bill probably coz you don't want to give that to us in covers of the technical issue which is not fixed in months as i read from the thread online,kindly fix asap
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The Non-Partisan Pursuit
(@nonpartipursuit) reported
@freedomsupport She loses signal and drops calls all the time, in the city, on the 401, even out in the country - recently found out why. She's on the network, not able to roam between towers other than freedoms. Didn't know about different. It's a prepaid plan so I'm not stuck with the service.
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Chitti babu reddy
(@Chittibaburedd7) reported
@freedomsupport already ask customer service centre, but no use
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The Non-Partisan Pursuit
(@nonpartipursuit) reported
@FreedomMobile Your network is garbage!
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The Rev. Jason Mitchell
(@therealb0wser) reported
@FreedomMobile "The terms of service has been amended" What are the amendments made to the terms of service?
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itsPurpleRob
(@PurpleRob) reported
@freedomsupport Customer service on phone informed me they will not port a landline number to an existing Freedom service that has already had a number ported to it. Any ideas?
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Ashley Wiebe
(@CrashleyW) reported
In a Mexican standoff over the cell phone credit increase thing. @FreedomMobile says it's a creditor problem, bank says it's an @Equifax issue, they say there is no issue & says I should talk to the phone people. Someone has to know the answer to this! It's exhausting.
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Jehsc
(@Jeh5c) reported
@BrownGuyMadeIT @freedomsupport Still same spotty service. Till this day.
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MegMan
(@Megman17) reported
@FreedomMobile very bad company to deal with.