Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (56%)
- Phone (31%)
- Total Blackout (6%)
- Wi-fi (5%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, and Port Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 21 hours ago |
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Wi-fi | 8 days ago |
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Internet | 10 days ago |
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Total Blackout | 10 days ago |
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Total Blackout | 10 days ago |
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Internet | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Darren G (@Darren_G1) reported@freedomsupport what add on or one-time passes do you have that will help with my roaming in the UK for 2 weeks? I am a current freedom member so looking for as on options. What is the roaming rate $$ if I don't do any add ons? Thanks.
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CharisMaggie Tv| culture, food, language (@charismaggietv) reportedGetting a number for a business is a nightmare when you wanna cancel it. @FreedomMobile why y’all make such a simple process so difficult??
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Nicola (@nichibs) reported@freedomsupport are there any issues right now as I cannot log into my account either through the app or online
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Aurelia Cotta (@AureliaCotta) reportedSo @RogersHelps didn’t fix my cable. And want me to “wait” to get credit for the service I don’t have. 3 hours of back and forth, 😢 We all hate public complaints. Thing is, when I stopped complaining, I moved my cell service and went to @FreedomMobile and will never go back
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𝓡𝓮𝓽𝓽𝔂7 (@7Retty) reportedIt’s like once @FreedomMobile gets comfortable taking your money… they make it their MISSION to make your service absolutely beneath them worst possible… fix up.
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@George (@fendermanjazz) reported@FreedomMobile Freedom mobile has continued to accept my direct payments from my bank account yet not apply them to my account I have finally got it the payment issue straightend out It cost me over $100.00 to do so Money that I will never see and should never have been taken from my account
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🌟 MystikRave 🌟 (@mystikrave) reported@freedomsupport My husband and I have tried that several time. Doesn't work on roaming either, at best we have had 1-2 bars at best and calls and texts still not going through. Just looking for information on what is happening mostly to hopefully get some sort of eta on service restoration.
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♡ Julia (@JuliaNichols_) reported@freedomsupport Okay cool please fix it soon because this is terrible thank you
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Janet Cordahi (@janetcordahi) reportedHey @FreedomMobile, your app and website are down! Gotta pay my bills!
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Mark Warner (@MAAWLAW) reported“Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition
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Futuristic (@h91678) reported@FreedomMobile 3 days after storm still no internet most of ottawa ! This company is GARBAGE ! This was the biggest mistake i made that i chose you #freedommobile
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Jun (@junhu604_jun) reported@freedomsupport The service in Ottawa is down, how can I make any phone calls?
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Nicola (@nichibs) reported@freedomsupport Hi. I just noticed the colour I want is showing available. I was offered a loyalty promotion to get a new phone. Can you help or could you tell me what time they are open until to call?
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mo.elleux (@VeryGabby_) reportedAnd didn't have the audacity to call me back when you said a Manager will call me back about the issue. I left yall to go back to my original providers #freedommobile cause they have NEVER given me such a headache in the 10 years I've been with them.
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Tony Tedesco (he/him) (@Tedesco) reportedEver try to cancel a deceased person's mobile? I can tell you @FreedomMobile doesn't make it easy. 3 calls and still I will need to email them. They might get back to me in 5 biz days, ONLY if I've provided all the proper documentation. Should have just lied and said I was him.
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Henry (@8220) reported@freedomsupport am in USA but cannot make or get calls. WHY?? Have bars. Also can't send text!! Network shows as AT&T or T-Mobile. Changes.
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Sensa (@Bridgesburn_) reported@_akuacoco @FreedomMobile This was me yesterday! They don’t compensate for **** they caused! I asked them how much I have left to pay and she’s asking me why do I want to know😕 are you dumb cus I’m switching!
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ᴺᵃᵗᵃˡⁱᵉ 🤍⁺ (@_akuacoco) reportedI don’t even know why I have my phones services with these ppl @FreedomMobile . Their customer service is dead, their agents are so rude and are NOT knowledgeable about the business. I need to switch
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♡ Julia (@JuliaNichols_) reported@freedomsupport Is there any timeline of when this is going to be fixed? Also are we going to be charged for the 3 days that your service was out?
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Louise Coates (@LCoates95) reported@FreedomMobile how can I cancel my phone plan? Been on hold for nearly 30 minutes?
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Edna Azambuja do Prado (@AzambujaDo) reported@Tedesco @FreedomMobile Tedesco Can you please ask one of your cousins to help you with that? In these down sad times, you may benefit from removing yourself from stressful situations.
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♡ Julia (@JuliaNichols_) reported@freedomsupport Cool. I don’t want to be charged for 3 days of zero service though…
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Nick Resonance (@NickResonance) reported@freedomsupport Is there currently an ETA for service restoration?
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Tony Tedesco (he/him) (@Tedesco) reported@dtcooper @freedomsupport If only. My bad. I didn’t rush to cancel his phone right away. You know, grief. Irony is if Mike didn’t pay his prepaid phone by 1st of month they would suspend the line immediately.
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😱😱😱😱😱😱😱😱 (@Mizhakwad14) reported@mystrangekids @freedomsupport Well at least you have data and cell service. I can’t even make a phone call
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b fullarton (@b_fullarton) reported@freedomsupport my freedom phone is defective. Keeps losing network. Already had freedom sim swap, didn't help. Freedom store says Sorry about your luck. Why won't they honor warranty?! Moto power phone..great battery but junk hardware inside
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michael pequegnat (@mike_pequegnat) reportedI'm so over @FreedomMobile, the money I pay a month for my phone bill is not worth this garbage *** data. There was one storm and the data goes to garbage. I bet kudo,Roger's or bells data still works perfectly fine. I don't understand why their data is horrible.
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Mary Lou Tatton (@MLTspecialties) reported@AureliaCotta @RogersHelps @FreedomMobile Yup. That’s how service works these days. Badly. But eventually everyone comes to despise their ‘provider’. Cogeco & Bell. I hate them equally.
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Terry Melnyk 🇺🇦🇨🇦🏳️🌈 (@tmelnykYYC) reported@freedomsupport Help! I'm in Portugal but have no phone service. What's up?
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Benaebi DorguAkhigbe (@benaebi) reported@freedomsupport Still don't have network @CalawayPark 245033 Range Rd 33, Calgary, AB T3Z 2E9 Whats happening?