Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (49%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie and Ancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Milton |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Dede
(@DLK2699) reported
@freedomsupport Sounds like ur defending/siding with the staff and don’t need a new customer
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Anuraag Mishra
(@mishra911) reported
@FreedomMobile the worst network and the customer service for any network. They are thieves so please stay clear. I bought 2 lines and it was completely unusable. I had no reception half of the city and moved out promptly. Now they are not refunding my money saying tough luck.
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Laura Slater
(@gamegirlie2007) reported
@freedomsupport I’ve had many weeks of delayed texts and not sent texts, maybe a new SIM card would help? I’ve started carrying around the sim removal tool because that’s how often I’m taking it out and restarting it. @FreedomMobile
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Duke Boerschke
(@eboerschke) reported
@FreedomMobile I have enjoyed your service for years….until now that is. Stop telling me my credit card is not valid! My bank says otherwise. A google search shows many customers with same issue. The issue is your payment system not the credit cards #freedommobile
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Carol Hochu
(@carolhochu) reported
@freedomsupport Help in the USA, have enabled data roaming but cannot get a network so no text or calls, how to do I get a network?
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Alex
(@Alex04162176) reported
@FreedomMobile was on prepaid plan, paid no problem monthly, same credit card use every day. You disconnected service for 4 days without warning. Pushed into postpaid plan & to change my number, billed 45$ activation fee and extra 50$ for postpaid plan that you pushed to prepay.
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Yakapov
(@1stJakePoole) reported
@freedomsupport Can I permanently delete/get rid of voicmail? I never use it, all voicmail does is make me angry that a have to listen to voicmail to get rid of notification.
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Porscha Aubrey
(@Porscha_Aubrey) reported
@FreedomMobile I’m having trouble getting service, are the servers down or something? I’ve restarted my phone multiple times and even updated it and its only gone from no service to sos
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Duke Boerschke
(@eboerschke) reported
@freedomsupport Will it be the same run around like I received from alleged customer service? Will I speak with a real person?
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Michael
(@Michael70858663) reported
@freedomsupport You just want me to DM so people don't get to see what kind of company you really are I'd rather just tweet my problems out about your crappy company
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Gogo Land
(@GogoLand6) reported
@freedomsupport Why do I have to verify my account EVERY time I log into your site on my personal device?!! Please, fix this.
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Shawn Chong
(@ShawnChong7) reported
@freedomsupport Is the Freedom cellular network down as of 12:00 pm in North Toronto? I can't make calls!
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Michael
(@Michael70858663) reported
@FreedomMobile All I got was a sorry and will deduct five dollars a month off your next bill s***** customer service won't return the money. They'll never see another dime from me.
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Mohamed El-Khashab
(@mikashab) reported
@freedomsupport would like to cancel email voice option, please!
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Duke Boerschke
(@eboerschke) reported
@freedomsupport Your payment system is flawed. Look on reddit and see how many customers are reporting same issue. Maybe Quebecor will fix
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Mohamed El-Khashab
(@mikashab) reported
@freedomsupport i'd like to cancel voiceemail
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Alex
(@Alex04162176) reported
@freedomsupport Called Freedom mobile when it happened, advised to go to kiosk to reactivate service. In kiosk payment can't be completed and I better of with postpaid plan. So basically needed to cancel phone number, and pay with SAME credit card for postpaid plan, which I also asked to prepay
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Shireen Anne Jeejeebhoy
(@ShireenJ) reported
Dear @freedomsupport your customer support thinks all numbers in CANADA are local! Are you kidding me?
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Michael
(@Michael70858663) reported
@freedomsupport Freedom mobile customer service and supervisor lie to you.
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Duke Boerschke
(@eboerschke) reported
@freedomsupport It is not just a concern for me. Look at Reddit and see how many customers are reporting being told their credit card was declined. We all know our credit card is good. Your processing system has a flaw and your customer rep was rude. Fix those issues.
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Michael
(@Michael70858663) reported
@freedomsupport This company is a joke, treats customers like ****
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Duke Boerschke
(@eboerschke) reported
@freedomsupport Or ask Customer Service how many calls they have received concerning processes errors. Have IT look into it. Stop insulting customers by saying the bank has declined their card.
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Gilles LeBlanc
(@ROCKthusiast) reported
@freedomsupport Any pre-Black Friday specials for a longtime Freedom/WIND customer whose current commitment ends this weekend?
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Whorror
(@Whorror5) reported
@FreedomMobile let me pay my damn bill!!!!
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Mohamed El-Khashab
(@mikashab) reported
@freedomsupport I'd like to cancel subscription to voicemail, please!
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Mohamed El-Khashab
(@mikashab) reported
@freedomsupport how to cancel subscription to voicemail, please?
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Tanmay Chauhan
(@enefteeee) reported
@FreedomMobile I upgraded my phone and my esim got deleted from my old phone. I have been trying to contact you constantly but didn’t get any help in particular. Can you please generate a new esim for me on my new phone asap! My work is stuck.
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Samandeep bains
(@san_bains) reported
@FreedomMobile worst customer service
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Porscha Aubrey
(@Porscha_Aubrey) reported
Is anyone else who uses #FreedomMobile unable to get any service?
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Winter (it/that)
(@WinterBourneTO) reported
Y'all have a number for retention?? I'd love to speak to them about my price that shot up this past month b/c my discounts ended :( I don't wanna leave cause i love u guys, but i don't wanna pay the craziness y'all asking for. i'm sorry but this white man poor.😢 @FreedomMobile