Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (67%)
• Phone (22%)
• Wi-fi (7%)
• Total Blackout (4%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Pickering, Toronto, Calgary, Vancouver, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, Ottawa, Kingston, and Montréal.

City	Problem Type	Report Time
Mississauga	Phone	1 day ago
Pickering	Phone	2 days ago
Toronto	Phone	9 days ago
Toronto	Phone	9 days ago
Calgary	Internet	10 days ago
Vancouver	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan Armani | Researcher | 🇨🇦 (@nathan_armani) reported 9 minutes ago

  Honestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better

• 
  Testezlaf (@testezlaf) reported 10 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 11 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Derek Smith (@derek8128) reported 14 minutes ago

  Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService

• 
  Randy Mikla (@RandyMikla) reported 18 minutes ago

  Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile

• 
  Testezlaf (@testezlaf) reported 20 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  vegan4them (@vegan4nonhumans) reported 24 minutes ago

  @FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 34 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  This Is a Collective (@thiscollective) reported 37 minutes ago

  @FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful

• 
  Javi Medina (@javiermedina15) reported 37 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  layla (@MAKHKHKHKHZOUMI) reported 38 minutes ago

  @FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡

• 
  Heynow (@heynow19951) reported 39 minutes ago

  @FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years

• 
  Matt Chan (@Chanman1133) reported 41 minutes ago

  @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

• 
  Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported 41 minutes ago

  @TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.

• 
  Javi Medina (@javiermedina15) reported 41 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  JrT (@JRTeodoro4) reported 43 minutes ago

  @FreedomMobile Is there problem with your internet today? December 16th?

• 
  The Lenis (@LenisTheOrca) reported 43 minutes ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11

• 
  Maria Miccoli (@sistermedia) reported 44 minutes ago

  @PKP_Qc @FreedomMobile Getting a hard PDP authentication data block. Reps ignored the network error to push to upsell a phone (scam). Filed complaint with @CCTS_CPRST Just want my data re-provisioned, been w/Freedom 10 years. Stop scamming!

• 
  Laith Khalil (@laithkhalil) reported 45 minutes ago

  @FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!

• 
  Ricardo Delgado (@richardlights3) reported 46 minutes ago

  @FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled

• 
  Tristan Carpio (@TrisCarpio) reported 47 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Stephanie the alchemist (@Stephdalchemist) reported 47 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  Adam Adam (@AdamA68412) reported 51 minutes ago

  @FreedomMobile Never again . .

• 
  manish midha (@midha_manish) reported 51 minutes ago

  @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

• 
  James Robb (@jameser78) reported 54 minutes ago

  @FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???

• 
  Sharayah Palmer (@SharayahPalmer) reported 55 minutes ago

  @FreedomMobile How about you guys figure out how to make it so people don’t wait on hold for an hour to see why their internet isn’t working… I say this as I actively sit on hold. Terrible customer service

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 56 minutes ago

  @FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.

• 
  David bristow (@Davidbr14133727) reported 60 minutes ago

  @FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month

• 
  Al Sadius (@Alsadius) reported 1 hour ago

  Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.

• 
  Keith (@Keithito) reported 1 hour ago

  @FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone