Freedom Mobile Outage

Is Freedom Mobile having an outage right now?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Phone
(72.73%)
Internet
(12.88%)
Total Blackout
(6.06%)
Wi-fi
(3.79%)
E-mail
(2.27%)
TV
(2.27%)

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Windsor, Orangeville, Toronto, Bowmanville, Brantford, Belleville, London, Port Dover, Peterborough, Mississauga, Ajax, Brampton, White Rock, Oakville and Thornhill.

Windsor Phone
Orangeville Phone
Toronto Internet
Toronto Total Blackout
Toronto Total Blackout
Bowmanville Phone

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • _pfoggia Paul Foggia (@_pfoggia) reported

    @freedomsupport for some reason your app is not working. All there is, is an orange screen. I uninstalled and reinstalled the app. Still nothing. Is this something you're aware of or am I the only one with this problem. P.S. thnx for the $60 bill. #payoffpromise

  • dabloat Bill McKay (@dabloat) reported

    @freedomsupport Too bad, just finished my BAE and sausage... Now to hope that the Samsung deal for the s9 is still available in Feb when my XA1 Ultra is paid off

  • thedanwren thedanwren (@thedanwren) reported

    @freedomsupport No thanks. We do this quite frequently, all that happens is you reset my network connections and I forget then go over on my data because my phone no longer has the password for my wifi and doesn’t auto connect. I just want you to do something to improve the network, please.

  • EldestSr G. (@EldestSr) reported

    @FreedomMobile Hi Team! I have a complaint regarding my latest bill. I have been wrongly billed. Would need someone's immediate attention on the same. I am traveling for three months and got my account suspended before leaving the country. I was assured a minimum payment (1/2)

  • flametris Flametris (@flametris) reported

    @Moises_Aguirre @PSGrewal2 @Rogers @Bell @FreedomMobile it would just give us more competition. plus us has some dope ass networks. lots of bad ones, but some good too

  • Moises_Aguirre Moises ❌ (@Moises_Aguirre) reported

    @PSGrewal2 @Rogers @Bell @FreedomMobile And I have to say, not to foreign companies, that would be bad, let's keep those business in Canada by Canadians.

  • PSGrewal2 P.S. Grewal (@PSGrewal2) reported

    @Moises_Aguirre @Rogers @Bell is worst based on my experience, but I agree @Rogers is trash especially if you don't own an #iPhone. This is why I left them to join @FreedomMobile who have been good to me. We need 🇨🇦 gov to open up the market so foreign telecommunication companies can do business here.

  • MattSchlosser Matt Schlosser (@MattSchlosser) reported

    @freedomsupport can't reset password. I get an email but the link just takes me back to the login page.

  • BigboobsJacklyn jacklyn mandarin yen// dyed my hair blonde!! (@BigboobsJacklyn) reported

    @FreedomOttawa @FreedomMobile @freedomsupport it's kinda sad how they're upgrading their service everywhere but Ottawa

  • WeCarpeDiem Pirouzi (@WeCarpeDiem) reported

    @FreedomMobile I just got my iPhone XR 4 months ago. This sucks

  • wvrent Dave Mitchell (@wvrent) reported

    @freedomsupport Since yesterday I've not been able to get my freedom phone to connect to the network. I have been able to get on nationwide occasionally but only for data. Worried about the roaming costs and lack of calls

  • _GfDiaries Girlfriend Diaries (@_GfDiaries) reported

    @freedomsupport I'm trying to pay my phone bill..says my connection is not private wtf

  • laddha_anand Anand Laddha (@laddha_anand) reported

    @freedomsupport Freedom website down! Can't logon; throws SSL error!

  • goddess_medium Angel Goddess Medium (@goddess_medium) reported

    @freedomsupport GRANDFATHERED USB ACCOUNT CANT LOGIN, HAD NO ACCESS FRIDAY, NEED CREDIT, WHY DOES PLUGIN NOTENOOK HAVE PROBLEMS WHEN TABLET HAS NONE, KEEP ALL MONITORS CLEAR, ESP U.S., DOMESTIC TREATY VIOLATE, 250G PYRAMID REMOTE SIMULATES, SERIOUS ROTATES, BUST HYDRO, NIELSENS

  • goddess_medium Angel Goddess Medium (@goddess_medium) reported

    @freedomsupport YOU FORGET ABOUT YOUR GRANDFATHERED USB ACCOUNTS, ALL U DO IS CELLS AND LAPTOP WITH NEW SALES, AM PAYING 50 A MONTH, HAVE A RIGHT TO SERVICE, NEED CREDIT FOR FRIDAY NO ACCESS

  • goddess_medium Angel Goddess Medium (@goddess_medium) reported

    @freedomsupport TELL ME WHY LAPTOP NOTEBOOK CANT LOGIN WHEN TABLET WORKS WITH NO PROBLEM. TABLET IS MINIMALIST, NEED A MOUSE TO DO EDITS, TABLET IS FOR BACKUP EMERGENCY ONLY, AM PAYING MORE FOR LAPTOP, WANT A CREDIT FOR NO INTERNET ON FRI, KEEP U.S. OFF MONITORS, ABUSE CONTROLS

  • 2muchcoffee4me Cory Z (@2muchcoffee4me) reported

    @freedomsupport That. Was. Terrible. 😂

  • CoolGuy_VJ VJ Appalla (@CoolGuy_VJ) reported

    @FreedomMobile Your reception sucks

  • ohrigeeta iFLySol🅾️ (@ohrigeeta) reported

    @freedomsupport We need a zero down option! The plans are not great!

  • Ace99Black BlackAce99 (@Ace99Black) reported

    @FreedomMobile I highly suggest you do not choose freedom I was about to sign up with them and had the absolute worst experience with them.

  • DDDDarrin 𝘿𝙖𝙧𝙧𝙞𝙣 (@DDDDarrin) reported

    Baiting myself out here but @FreedomMobile I'm getting blasted with message I should have received an hour and a half ago.. can we fix this

  • jdriscoll03 jdriscoll03 (@jdriscoll03) reported from Toronto, Ontario

    @FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile

  • MrakicCanada Peter Mrakic"The Diplomat"Neph-Rep/Pope/4Palestine (@MrakicCanada) reported from White Rock, British Columbia

    I am a costumer for 2 years now with #FreedomMobile and never had an issue= fine Co.

  • adam0779 Adam Casciato (@adam0779) reported

    @FreedomMobile I suggest no one uses freedom. It's not worth it the crap network outages they have everyday. Freedom is a joke. Failing their way to the top.

  • BarbaraAnnaB_A Barbs ❤️ (@BarbaraAnnaB_A) reported

    @freedomsupport can you guys help me out my sister is having trouble upgrading her phone with the new preorder we’ve been having account issues and would like to get this sorted so we don’t need to pay 979 upfront

  • ____stephx steph (@____stephx) reported

    @FreedomMobile hey y’all i over pay my phone bill every month but i see it only goes toward the monthly charges - how do i designate this money to cover my tab (ie. to pay it down quicker)

  • ysobo7 Yogi Soboczynski (@ysobo7) reported

    @freedomsupport Your tech support was useless . His remedy did not work .. I don’t have time to call again ) and sir and wAit ) as you don’t have a direct line

  • ysobo7 Yogi Soboczynski (@ysobo7) reported

    @freedomsupport anyone there .. really ! No wonder I have problem with my service !

  • ysobo7 Yogi Soboczynski (@ysobo7) reported

    @freedomsupport so having a problem .. bell land lines can not call our cell phone . I tried with our land line , my mothers and my sisters. My sister has Rogers for her cell and is able her cell number from her landline . This is clearly a freedom problem .. needs fixed ASAP

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @freedomsupport It’s likely just your phone not having service during the frequent freedom outages.

  • Skufty Skuf (@Skufty) reported

    @freedomsupport Actually like your throttle speeds shutting down the internet!

  • AwelCruiz Adam L. Welsh 🇨🇦 (@AwelCruiz) reported

    @FreedomMobile **** Apple! #Android

  • rankjas Jason Rank (@rankjas) reported

    @freedomsupport just a suggestion can Freedom look at upgrading service at Rocky Ridge YMCA 3G does really cut it

  • rankjas Jason Rank (@rankjas) reported

    @freedomsupport just a suggestion can Freedom look at upgrading service at Rocky Ridge YMCA 3G does really cut it

  • scottk2392 KobzKobz (@scottk2392) reported from Brampton, Ontario

    I had one late payment in 2 years cus i went on vacation and cus of it i cant get a new phone😒😒😒 Shit like this is how you lose customers @FreedomMobile

  • Marko_Pollos Marko Pollo (@Marko_Pollos) reported

    @FreedomMobile I talked to a freedom mobile manager and she told me that it’s not her fault why I don’t get service in Markham and even though I canceled the service I will still be charged , and the people who decide to mislead clients , I’m not allowed to talk to , she took my info and said

  • Marko_Pollos Marko Pollo (@Marko_Pollos) reported

    @FreedomMobile Hi freedom Mobile I contacted the number you gave me about my issue , I was told that even though I didn’t get service on my phone on Markham and I requested my service to be canceled , I will still be charged because that’s the policy , and the people in charge I can’t talk to

  • TimmysTrucker Daniel Salvatore (@TimmysTrucker) reported

    @freedomsupport Lol I done with this crappie company got no help from head office so now I’m gonna spread it all over social media #breachofcontract...can’t provide me with good service

  • lhbm leon (@lhbm) reported

    @freedomsupport I have a 3week DM going with support. There are already multiple people looking into the issue, I'd like someone to do something about it.

  • carterross_ carter 🍒 (@carterross_) reported

    @freedomsupport y’all told me my phone would word perfectly on the network once I moved away to college. I got here and I haven’t had service ONCE since. i want a full refund for this month.

  • sukub Sukumar (Suku) சுகு Balasubramaniam (@sukub) reported from King, Ontario

    @freedomsupport I called 46 minutes ago about my phone not working my location you can see and I give them alternative number call me back that's the way they can resolve the problem on my phone but they never called me back

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported from St. Catharines, Ontario

    @freedomsupport @FreedomMobile Im a freedom customer. I pay 113 (65 for my plan of 10gigs and 35 for my tab boost plus taxes)every month. New customers are paying 65 dollars for unlimited data and 0 dollars for their phone. I have pixel 3 #rippedoff

  • lhbm leon (@lhbm) reported

    Over 2 weeks later and still nothing but radio silence on the promised second line from @FreedomMobile / @freedomsupport. Agreements setup by their customer retention reps don't hold weight, and someone in the "Executive Office" gets to decide whether to follow through.

  • DaddySeatoo DaddySeatoo (@DaddySeatoo) reported

    @FreedomMobile I wanted to switch but the US roaming packages I saw on your site were absolutely terrible in comparison to well...everyone...

  • SenselessEarth Nick (@SenselessEarth) reported

    @freedomsupport So now as a customer, I had to pay $10 extra than I would have had to online. I'll try @FreedomMobile for a month, but this is a terrible start to keep a customer

  • SenselessEarth Nick (@SenselessEarth) reported

    @freedomsupport So now as a customer, I had to pay $10 extra than I would have had to online. I'll try @FreedomMobile for a month, but this is a terrible start up keep a customer

  • SenselessEarth Nick (@SenselessEarth) reported

    @freedomsupport They said they always direct to store but they can't do anything. Then when I tell them to call customer service, they call the regular number and don't have a back door number for employees like Bell or Rogers does. What a joke.

  • SenselessEarth Nick (@SenselessEarth) reported

    @freedomsupport The poor customer service continues. When you're online and sign up through a referral, the $10 cost of the sim card is waived. After being told to go to a store, which I did, not only did the reps say the website is useless, but they wouldn't honor the $10. .more

  • almostbrewed courtney (@almostbrewed) reported from Strathcona County, Alberta

    @jessebeyerWX @TELUS @freedomsupport I was a customer of theirs for 13 years and the customer service is hands down the worst. I’m shocked I lasted that long with them.

  • sagaleyox Sags (@sagaleyox) reported

    I already pay that much and my data isn’t unlimited. @freedomsupport you guys don’t treat me like the quality customer I am

  • JoshRimer Josh Rimer (Mr. Gay Canada 2019) (@JoshRimer) reported

    @reilly_phil @FreedomMobile That’s so strange... haven’t heard of that one before! Hope they can fix it for you soon. In the meantime thank goodness for their 300K+ WiFi spots at least!

  • ericvice Eric Vice 🇨🇦 (@ericvice) reported

    @freedomsupport It was just funny the way your social media was plugging the Pro and not the non-Pro. I thought there was something fishy with the regular 11. A Band 66 problem or something.

  • 1muszka 1muszka (@1muszka) reported

    @freedomsupport unable to connect to service. No internet cannot make calls or text

  • reilly_phil Phil Reilly (@reilly_phil) reported

    @JoshRimer @FreedomMobile Oh you actually have data on your @FreedomMobile plan. We switched over two lines on the new iPhone and one still doesn't have data since August 17th. Good luck with billing and their Tec support. Can't fix anything.

  • dobruno Bruno Moura (@dobruno) reported

    @FreedomMobile I tried the service for 2 days, didn’t like it, Freedom charged me for a while month, promised me a refund and never gave my money back. STAY AWAY FROM @FreedomMobile

  • KyleKlages Kyle Klages (@KyleKlages) reported

    @freedomsupport Text not working in Calgary.

  • Bophat88 🇨🇦💯GEREMYS🍃LANDSCAPE🇨🇦💯 (@Bophat88) reported

    Is @FreedomMobile down or something i can recive txt and everything else works normally but i cant send out a txt for the last hr wtf is going on ive restarted my phone 3 times turned it off next is batterry but this is #samsung9plus and ive never had to do 1 year old wtf #help

  • 2chevronsback keep (@2chevronsback) reported

    @freedomsupport I haven’t got the time right now but this is been a continuing issue of a regular service for a few yrs My teenagers can’t reach me my dad can’t reach me. It’s enough to drive you crazy. My dad is turning 90 I have to know if he’s in trouble

  • BeckySchuurman Becky Schuurman (@BeckySchuurman) reported

    Honestly, the wooooooorst customer service ever experienced from @FreedomMobile after they double charged me. Was lied to by the agent and when pointed that out they disconnected. Do not support them!!

  • Lucia_IDS Lucia De Santis (@Lucia_IDS) reported

    @FreedomMobile If @Rogers doesn’t offer me (a long standing customer since 1995) anything reasonable, I know where I will be going 😉