Freedom Mobile Outage Report
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (8%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Victoria, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Victoria |
Phone | |
| Toronto |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Renatinha Alves
(@realves85) reported
@FreedomMobile why I’m getting charged for roaming fees even though I have never been outside Ontario??? This is ridiculous!
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Stanley Q Woodvine
(@sqwabb) reported
@NienorGT @FreedomMobile The A7 lite seems like it'd be perfect for field entry. Technically the 7th Gen iPad I have should be ideal but I can no longer re-instal iTunes on my PC & putting files on the iPad is a slow nightmare. It's also very heavy and flighty about connecting to unsecured networks.
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Dwem 🌻
(@TheDwemerComrad) reported
@FreedomMobile Wow, thank god the horribly underfunded school system has to take care of my horrible child now instead of taking care of my own offspring.
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Hazel
(@chermontsumu) reported
@FreedomMobile Hi, I'd like to cancel the plan. Would you like to check my DM, please?
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QuaranJean 🥃
(@Whisky_Jean) reported
@FreedomMobile What a garbage ad. For us with un vaxxed kids there’s nothing cutesy about back to school. It’s terrifying.
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S
(@ganjaginga) reported
maybe this crazy lightening storm will knock @FreedomMobile cell tower back into service ******** is this one/two bar bullshit every day i don’t live under a ******* rock. fix your **** and don’t @ me to phone you pricks either ****
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S
(@ganjaginga) reported
@ShawInfo yo can you fix your network so @FreedomMobile can actually be a working mobile company? i’m sick of paying so much for the slowest data ever take the $ from my bills each month and buy another tower #ffs
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Stanley Q Woodvine
(@sqwabb) reported
@NienorGT @FreedomMobile You may be correct about Gorilla Glass. My 2017 XCover 4 had Gorilla Glass 5 and in a year of use never suffered so much as a hairline fracture. My LG K61 has scratch-resistant glass topped by tempered protective film and after a year the glass has several hairline fractures.
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Shahab
(@shahabp777) reported
Frustrated with this service @freedomsupport @FreedomMobile
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Ro ➕🔥
(@ro4lol) reported
@freedomsupport I had issues for years then I shoved your sim card into my backhole - problem solved when I went to another provider bruh
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Trinity Daniels
(@followTrinity) reported
@freedomsupport Wtf does that even mean
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile Sadly, I can’t relate to your experience since I have the privilege to not depend on free WiFi. Maybe iOS is more strict than Android and thus more fussy on bad networks. But I can tell you that the hardware inside the iPad is better.
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile There’s a reason why connecting to unsecured networks aren’t a good and recommended thing. It’s not really safe and performance will depends more on the source of the network. I know you depends on them, but changing devices might not change anything.
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Dan
(@danielryyc) reported
@FreedomMobile the screenshot was taken after I did a network reset. This the default setting.
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile I understand the file moving issue and the whole iTunes and PC issue, but the A7 Lite is an inferior tablet in every way to the 7th gen iPad. Just look at the the processor which is a Helio P22T while your K61 have a P35 they have about the same performance.
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Andrea Bregante
(@andreabregante) reported
@freedomsupport It’s insulting. I was treated as a liar even though I’ve been a customer for years.
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Grant Elio Biggs
(@barrellist) reported
@FreedomMobile - any chance of me ever getting my account credit balance back? It's been a year and a half and everytime I contact customer service they say that they are issuing another check and it never shows up?
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The Autistech
(@theAutistech) reported
@snowbringer @freedomsupport @FreedomMobile Still their responsibility to fix it. This is what, hour 4?
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Andy Chen
(@andychenn) reported
Cancelled @FreedomMobile 2 months ago and still haven't received a refund check yet... Customer service is of no help.
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Dr Anwar Hawk
(@Haqanwar) reported
Sorry to representative from @FreedomMobile I was talking to. As she was talking about her service and the survey, the call dropped. It may have felt rude but I wish to tell her that she was excellent and call dropped automatically.
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Sa'ada Habibi
(@Ms_Habibi_) reported
Fck @FreedomMobile and I said that ****
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P4ND4
(@SomeonesPanda) reported
@FreedomMobile its been about 2 hours since Fortnite servers went down, i ended up getting married, bought a house, had 2 kids, and leaving now for my vacation in Dubai
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile Well, WiFi is much faster than the old USB 2.0 on Lightning and low end USB-C devices. This is why Apple doesn’t care about making the switch to a faster port (except iPad Pro and iPad Air 4). Because of cloud/fast internet, USB sync isn’t a priority anymore witch sucks for you.
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VK | Midnight Blue
(@Midnight_B1u3) reported
@FreedomMobile your customer service is bad enough to make me leave your ****** cell phone company ggs
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𝕭𝖚𝖙𝖙𝖊𝖗𝖋𝖑𝖞𝕾𝖚𝖓𝖋𝖑𝖔𝖜𝖊𝖗🦋🌻🌻#ENDSARS
(@jedidiahGVO) reported
@freedomsupport I need help please
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ZACK.
(@Sindrolik) reported
@UsainDaviesX @FreedomMobile Stop Googling butts and your problem will be solved.
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Ro ➕🔥
(@ro4lol) reported
@FreedomMobile Fix your crappy reception and your name is a misnomer
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile Not surprised that you were formerly an Apple user since you were in design/art in the past. I’m with you on the locked down iOS, I have both a Samsung and iPhone in my pocket and I wish I could combine both into one (Samsung hardware and user interface and Apple CPU and OS)
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𝙏𝙤𝙢𝙢𝙮 𝘾𝙧𝙤𝙨𝙗𝙮
(@NienorGT) reported
@sqwabb @FreedomMobile (Also, my Samsung Tab 8.4 (2020) have the worst WiFi performance of all my devices)
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tito
(@hebero1984) reported
@freedomsupport been over 6 months trying to get a hold of someone higher then a manager . Why is it in your policy to give no time frame or day or anything for someone higher then a manager to contact customer.