Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (6%)
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Total Blackout (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Toronto, Surrey, Vancouver, Coquitlam, New Westminster, Calgary, Victoria, Nanaimo, Mississauga, Mission, Fraser Lake, Burnaby, Kitchener and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Toronto |
Wi-fi | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Grieve
(@RyanGrieveAB) reported
@MosheBAppel @ETito604 @FreedomMobile Only Rogers and their flanker brand providers are having issues today.
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Moshe Appel משה
(@MosheBAppel) reported
@RyanGrieveAB @ETito604 @FreedomMobile Hmm...I wonder why Freedom isn't down then? 🤔
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Kulwinder Singh
(@Ksingh_80) reported
@FreedomMobile No service please fix this #freedommobile #serviceout
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Today's #rogersoutage is yet another reason the government needs to divest @FreedomMobile from any sale of @ShawInfo. While all @Rogers brands including #chatr #fido are down, freedom customers have service because it's a separate network still.
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Marty Pinnes
(@Pine_Martin) reported
@RogersHelps If we were down to two networks and one failed, we'd still be fine am I right @CompBureau ? The cutthroat competition in our market has left these guys with no profits to put into their networks - @FreedomMobile must go.
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Ella *****
(@ellaganja420) reported
@freedomsupport Kind of garbage that as soon as I identify as trans to your customer support, all of a sudden I’m being put on hold and transferred between people that won’t help
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Kulwinder Singh
(@Ksingh_80) reported
network not working ?? Is anyone else having problems with no service with @FreedomMobile
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Cam
(@wjcmIII) reported
@freedomsupport Yeah....why isn't your network working??? No information posted.
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey @Rogers users how you liking your service now ? I bet you wish you could be with @FreedomMobile @freedomsupport
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Devium92
(@Devium92) reported
@freedomsupport day 2 of "server errors" when trying to make a phone call. Any incoming grts met with a busy tone (I am not on the phone at any point during this). Little hard to get things done when you cant contact anyone and they cant contact you.
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Fredward Bureau-Russell
(@BureauRussell) reported
@FreedomMobile @jpsaxe @TikTokCanada I’m in a two-year contract with freedom mobile and moving to a location that has no service whatsoever from freedom mobile what do I do
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Pseudo Nym
(@IkeaLikesMe) reported
@freedomsupport Actually, I texted for help, and ended up just paying by phone. All's good, thanks!
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Tristan Elliott
(@ETito604) reported
@_RakeshDavid @MosheBAppel @FreedomMobile **Sarcasm alert** I jokingly said it was "unreasonable" because I am jealous that my phone doesn't work while his does....
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @biebzstan94 @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Jordan Downey
(@geebs1983) reported
@freedomsupport almost 2 hours waiting on hold, finally gave up. Thanks for all the support
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Elle Rows 🍭
(@ellerows) reported
with the nation wide Rogers outage - im going to be sad when @FreedomMobile merges in like 2 years
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MaxKing100 🍁
(@_MaxKing) reported
@carlos10876520 @freedomsupport Rogers is down, you can't call Rogers (incl. Fido & Chatr) customers.
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😈
(@stillballin_7) reported
@RogersHelps Restore when the entire country is with out service even @freedomsupport has service why are we paying 100plus a month for what I need my service backkkkkkkk
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Jennifer Downie
(@1974Downie) reported
@freedomsupport The website and app are not working for me, I am trying to pay my bill. It reset on me several times forcing me to keep logging in. It failed to make my payment and then wouldn't accept my debit card.
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Rykter
(@RykterScale) reported
@freedomsupport it seems there is Issues in the Lower Mainland trying to call out on the Network. None of my family can reach each other.
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Tony Omran
(@Tomran39) reported
@RogersHelps This is embarrassing. Everyone switch to @FreedomMobile we have signal!
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¯\_(ツ)_/¯
(@Conditionedshin) reported
Never thought the day would come where @FreedomMobile outdoes Rogers. Seriously considering switching out of this garbage *** network
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Aditya Malhotra
(@TweetsBy_Aadi) reported
So I upgraded from @FreedomMobile to @Rogers which costs me $30 more just for better network and its been a day since there is no network????? Shame.
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Cam
(@wjcmIII) reported
@freedomsupport what's going on with the network???? No updates to the fact that the system is down??
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Cam
(@wjcmIII) reported
@FreedomMobile @ShawInfo Where is the update that your cell service is down?? Be proactive and get ahead of it!!! Poor PR!!
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Average Joe
(@AverageJo44) reported
@freedomsupport @Elorac911 WHY don't you ANNOUNCE that you have a widespread outage????????
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Moshe Appel משה
(@MosheBAppel) reported
I'm with @FreedomMobile and there's been no service or connection issues.
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Ernest Frederick
(@ErnestF18573653) reported
@MosheBAppel @FreedomMobile Lucky you. Not sure what backbone they are on but it’s working, unlike Rogers. I don’t get how they can have such an extensive nationwide service disruption, this is critical infrastructure!
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Plague_B0y
(@plague_b0y) reported
@FreedomMobile is a terrible company to choose for mobile service. Not saying the other options are better but they truly suck too. Their app is always broken and their calls constantly disconnect.