Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (33%)
• Total Blackout (5%)
• Wi-fi (4%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Toronto	Phone	11 hours ago
Edmonton	Internet	3 days ago
Montréal	Phone	4 days ago
Kitchener	Wi-fi	12 days ago
Toronto	Internet	13 days ago
Duncan	Total Blackout	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Crownedmyselfking (@Kingedmyself) reported 5 minutes ago

  @FreedomMobile this is gonna be my last month with you. I wish it was on better terms but this company has only robbed me for years and never ever fixed any problems your data is the fastest, the fastest to finished in days not weeks days #thereisnofreedomhere

• 
  cm (@Crackmacs) reported 6 minutes ago

  @Gayosaurus @FreedomMobile I had it (mrs) and it was so awful downtown it was unuseable and i switched providers. Cheap data is useless unless it works.

• 
  cm (@Crackmacs) reported 6 minutes ago

  @Gayosaurus @FreedomMobile It's so tempting. My only concern has been leaving the city. I don't do it often, but when I do, I really really really enjoy having service. Especially when camping and stuff.

• 
  Balu Bettadpur (@BBettadpur) reported 7 minutes ago

  @FreedomMobile Rather unfortunate. I tried to upgrade my phone. Seriously one of the worst experience. I can't understand how a company cannot accept payment from a customer who is willing to pay. I am a customer for the past 5 year's at least and on auto pay. The sales team failed badly

• 
  Bctraveler (@Bctraveler2) reported 9 minutes ago

  Seems @WalmartCanada is advertising certain new phones on the @FreedomMobile network will have 5G.... this is definitely not the case #keepingthemhonest

• 
  Goldie Poll (@GMPOLL) reported 14 minutes ago

  Hey @FreedomMobile, planning on letting me upgrade my phone yet? Or are you just going to keep making me call you, put me on hold for ages, treat me like I somehow don’t know how to use a website, and then tell me to go to a store when we’re in lockdown? Or?

• 
  Marcus Sobral (@msobral2011) reported 15 minutes ago

  So you are a @FreedomMobile customer for 4 years, find a deal on line, but as an existing customer you can’t take advantage of it. You are less valuable than a new customer.

• 
  shirtlesstoo 2.0 (@JFurrTO) reported 17 minutes ago

  @freedomsupport I am the primary account holder, and the requirement to call your customer service is noted, and will cost you.

• 
  rae (@RenaeBatista) reported 18 minutes ago

  @freedomsupport yet again another issue somehow my 300$ payment got "lost" you guys we're supposed to call incase you couldn't find it and again no call recieved.

• 
  Irshad Khan (@ImIrshadkhan) reported 18 minutes ago

  @FreedomMobile Hi My partners account has been top up incorrectly inspite of us telling freedom customer care not to do that. #shameonfreedom #pathetic #worstcustomerexperience

• 
  Jordy "Best Bet" (@thesportsmanjc) reported 18 minutes ago

  Hey @FreedomMobile how’s about when u send someone a new SIM you include a tiny tidbit of info about NEEDING TO GO INTO A STORE TO ACTIVATE IT. Like WTF it’s 2020 #insane #bullshit

• 
  AGA (@fatihce23) reported 19 minutes ago

  @FreedomMobile Do not believe this terrible brand.. Keep away from Freedom for peace of your mind. Just a friendly warning.

• 
  AGA (@fatihce23) reported 20 minutes ago

  @FreedomMobile Never believe this terrible brand. You value them until you put signature and two weeks period passed. That is it. Keep away from freedom for peace of your mind. I have two lines and will be closing as soon as I get a chance..

• 
  Mayur Patel (@mdotpatel1) reported 22 minutes ago

  @FreedomMobile Kindly pass message to Back Office Team to respond Customer Queries. I am wanting for more than a week for resolution. #UseLess

• 
  Adam (@curtisyiskey) reported 30 minutes ago

  @FreedomMobile Not to mention being hung up on 3 times by technical support trying to figure out why my brand new phone from them can't even send a picture or watch YouTube on data. 20GB of unusable data

• 
  Patrick Willard (@pxwillard) reported 31 minutes ago

  @FreedomMobile I asked for help in summer when locked out of work and you did nothing for me. Now I’m locked out again and my two contracts are up. So you increased my data cost by 100%. This relationship will not last as your completion is offering data plan for 39 dollars compared to the 85

• 
  Adam (@curtisyiskey) reported 33 minutes ago

  @FreedomMobile Before being tricked into getting this..note that they do not have 5G capabilities. Hard enough to connect to LTE. Also, just ask them how fast their data speeds are (up and down). They will NEVER give you an answer. If you ask bell, they immediately say 100mbps up and down.

• 
  borderlinelife (@hopeandpainn) reported 35 minutes ago

  And all #freedommobile can do is hang up within the first thirty seconds of the call.. all I said was hi.. I will show my mother ******* face in person and resolve this bs

• 
  Rino B 🐧 (@rinobo) reported 38 minutes ago

  @GMPOLL @FreedomMobile How is their cell phone service overall, ive heard it can be really hit and miss a lot of the time.

• 
  Brian Burrell ➐ (@brianburrell) reported 38 minutes ago

  @freedomsupport It has already happen which I have proof. And my next message will be to the executive since I have their contact after I been screwed over multiple times this year and even the reps and managers felt so bad. t

• 
  Goldie Poll (@GMPOLL) reported 40 minutes ago

  @freedomsupport I’m literally on hold now though? This is terrible customer service

• 
  AGA (@fatihce23) reported 41 minutes ago

  @FreedomMobile Keep away from Freedom for peace of mind.. it is totally garbage ..

• 
  AGA (@fatihce23) reported 41 minutes ago

  @freedomsupport This copy paste is just waste of time.. at least 10 times I spoke to your agent. I beg beg beg people keep away from this terrible brand. There is no word to describe their hypocrisy...

• 
  Brian Burrell ➐ (@brianburrell) reported 42 minutes ago

  @freedomsupport To be honest I respect the honesty of the worker. I believe you that stores aren’t permitted. I just want the issue to be addressed. I called every store in the GTA. Some stores obeyed the pre list and some didn’t.

• 
  rae (@RenaeBatista) reported 47 minutes ago

  @freedomsupport Today 10am 7 days ago 9am 7 days prior 9am I just got off the phone with a representative and a supervisor and basically you guys can't do anything you guys can't find the stuff I am apparently **** out of luck according to everybody I've spoken to

• 
  Mike Renner (@CoachMRenner77) reported 50 minutes ago

  @FreedomMobile DO NOT GET SUCKED IN. THERE SERVICE IS SO BAD U WONT BE ABLE TO CALL ANYONE. THEN They rip you off when you want out of your contract.

• 
  AGA (@fatihce23) reported 53 minutes ago

  @freedomsupport At least 5 times I spoke to you.. only talking without solution. Thanks

• 
  Jmack111 (@Jmack1117) reported 55 minutes ago

  Called customer service at freedom mobile dealt with a so called supervisor named Hossam Aslan who refused to give me his employee number. 7 years with freedom after this experience cancelling my line. #freedommobile

• 
  shirtlesstoo 2.0 (@JFurrTO) reported 58 minutes ago

  Hey @FreedomMobile why the hell cant I cancel my wife's cell plan using your website? You're on the verge of losing us both...

• 
  Michael Strathmore (@The_Strath) reported 60 minutes ago

  @FreedomMobile Wait... your network offers 5G service?