Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (32%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Edmonton	Internet	22 hours ago
Montréal	Phone	2 days ago
Kitchener	Wi-fi	10 days ago
Toronto	Internet	11 days ago
Duncan	Total Blackout	12 days ago
Burnaby	Total Blackout	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WiegerTheFarmer (@WiegerTheFarmer) reported 2 minutes ago

  @freedomsupport Hey! Is there any reports of LTE or 3G outage in Kingston, Ontario. My iphone 12Pro can't connect to the cellular network. Says "An update is required". There is no pending iOS update. Help!

• 
  luis reyes (@lreyesvasquez) reported 5 minutes ago

  @FreedomMobile What a joke the site is like the goverment never works when u need it

• 
  Shadow Skinner (@HeyyItsShadow) reported 6 minutes ago

  @FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖

• 
  Ambrose Li (@little_potato) reported 6 minutes ago

  Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My seession times out just from waiting for the TOS screen to load, it’s ridiculous Can they hire someone to take out whatever crap it is that’s making it so slow?

• 
  Bipolarhitchhiker (@danddrost) reported 10 minutes ago

  @freedomsupport You have lousy service here

• 
  Ambrose Li (@little_potato) reported 11 minutes ago

  @freedomsupport It’s always been this slow. It doesn’t matter where, what device or whether I cleared anything. Going through the main site has always been painful. I miss the old Wind Mobile days, the old website was good

• 
  Jason (@Jason90735268) reported 13 minutes ago

  @freedomsupport @FreedomMobile recently used your express payment and it took money out twice and still didn't renew my service, had to use a friend's visa to do it and it worked fine but I'm out two payments that went through for no reason.... Totaled $108 roughly....

• 
  🇨🇦Jay🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@jaytheredneck1) reported 14 minutes ago

  @FreedomMobile are there any plans to expand into Haldimand county? Seems freedom network completely surrounds the county, but no coverage inside of it. Why?

• 
  Ambrose Li (@little_potato) reported 15 minutes ago

  Why is @FreedomMobile’s main site so slow? (MyFreedom is fine.) It’s even slower than @Twitter. My session times out just from waiting for the TOS screen to load, it’s ridiculous Can’t they hire someone to take out whatever crap it is that’s making it so slow?

• 
  Greg Isaacs (@GregIsaacs) reported 15 minutes ago

  @freedomsupport Can you tell marketing that calling it "Nationwide Data" is a lawsuit in the making. Like, in common usage, nationwide means "Our locations are nationwide" as in available everywhere. Nationwide Data is actually the opposite. Marketing needs to fix that. That's an easy Karen win

• 
  Ellen Roseman (@ellenroseman) reported 15 minutes ago

  @lindshopewalsh Ok, I accept your facts. Not sure why @FreedomMobile would charge a late fee unless they made a mistake. Good luck with the complaint.

• 
  Dennis aka dLo (@sidetripca) reported 16 minutes ago

  @freedomsupport Hi @freedomsupport is SMS down? I can’t seem to send from my iPhone 12 today.

• 
  Shadow Skinner (@HeyyItsShadow) reported 17 minutes ago

  @FreedomMobile has horrible customer service and their supervisor Ali is a horrible person who is very rude and disgusting. They don’t understand integrity. They give empty promises and they waste time tbvh. Like Ali can respectfully jump off somewhere.

• 
  @sungmanitu63 (@sungmanitu63) reported 19 minutes ago

  @FreedomMobile Why is it that everytime shortly after I pay my bill I have issues with connection on BOTH MY CELLULAR PHONES ! It's not the first time ! The cost is rediculous ! I expect service !

• 
  Shadow Skinner (@HeyyItsShadow) reported 22 minutes ago

  @FreedomMobile has horrible customer service and their supervisor is a horrible person who is very rude and disgusting. They don’t understand integrity.

• 
  Aliamner (@AliamnerLoL) reported 27 minutes ago

  @FreedomMobile @PrideatWorkCAN Improve your goddamn signal before you go pander off to people thay don't care

• 
  🇨🇦 yes to science + equality (@olBoozy) reported 36 minutes ago

  @cbcnewsbc @FreedomMobile has garbage reception

• 
  Shadow Skinner (@HeyyItsShadow) reported 37 minutes ago

  @FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.

• 
  LanguorousDuck (@LanguorousD) reported 41 minutes ago

  @freedomsupport why is it, as a customer the feature for paying my bill online with interac online is gone?

• 
  Shadow Skinner (@HeyyItsShadow) reported 42 minutes ago

  @FreedomMobile how I’m gone pay my Bill five days ahead and you gone wait till Tuesday to say sorry pay for it again we’re not reinstating your service.... but pay it with more money... Huh? We can really do this.

• 
  ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ (@kaywhxtever) reported 42 minutes ago

  Hi, I have a contract that’s coming to an end next month is it possible to cancel the contract and sign on a new and cheaper plan and to keep the same phone? @freedomsupport

• 
  Linds W (@lindshopewalsh) reported 44 minutes ago

  @donnaisreading @FreedomMobile None of them are great but when it comes to service, clear contracts and customer service Freedom is the bottom of the trash pile.

• 
  ~Deb~❤️Loving My Vaccinated Life❤️♒🇨🇦 (@80sgirlforever) reported 46 minutes ago

  Power out and mobile service out #Waterdown @FreedomMobile @freedomsupport @alectranews

• 
  Canadian Political Party (@MPartyCan) reported 46 minutes ago

  @FreedomMobile @PrideatWorkCAN What a pile of dog ****.

• 
  But a dreamer living in my world (@DavidVays) reported 46 minutes ago

  @FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then

• 
  MWT | SOAP | DF | Awri | 🖤MillyTank🤍ko-fi (@Awri_bb) reported 47 minutes ago

  @FreedomMobile needs to stop making my life so damn frustrating.

• 
  Shadow Skinner (@HeyyItsShadow) reported 47 minutes ago

  And then charging an assistance fee for a representative to do it for you cause your online service don’t work .... are you fraudulent?? @FreedomMobile

• 
  Jason (@Jason90735268) reported 50 minutes ago

  @FreedomMobile recently used your express payment and it took money out twice and still didn't renew my service, had to use a friend's visa to do it and it worked fine but I'm out two payments that went through for no reason.... Totaled $108 roughly....

• 
  Daniel (@35Lionheart) reported 56 minutes ago

  @FreedomMobile @PrideatWorkCAN "Black HR Specialists" what ******** ???

• 
  Derek Flach (@Derek_Flach) reported 58 minutes ago

  @freedomsupport hey, I am having an issue with my google pixel 4 XL. it suddenly crashed today and wouldn't reboot. It said I would have to factory reset and upon doing so, I get a prompt of system UI error and it crashes again. I need my phone for work, any help appreciated.