Freedom Mobile Outage

@FreedomMobile I am BEYOND horrified by my experience today. I went to simply return a phone I was completely entitled to under Buyer’s Remorse, but the store manager was INCREDIBLY rude, and on top of that lied to us and customer service. He said my phone was not in sellable-

Is anybody else having issues with @FreedomMobile express pay/online/ in app paying their phone bill? Because this is the 3rd month and I’m just wondering why when I press “Continue” nothing happens…..super annoying. I don’t want to be on the phone for 10 minutes trying to pay

@FreedomMobile big time joke of a company, was there for 10 years, they give my phone to 2 diff ppl in a 5 months, causing many issues besides the privacy issue after promising it would never happen again telling me it's not there fault the 2nd, CS is a joke.

@FreedomMobile I get better reception in a costco than I do at City ******* Hall. Your reception and speeds are laughable. Your prices are not worth it if you can't use it 80% the time. Warning to anyone interested, if you value reliability, good speeds, and signal, don't spend your money here

Fellas @freedomsupport, is there a problem with your data today? My data keeps going in and out today. I mostly have it but then I l’ll have an outage for a few minutes then it comes back again for a while then again outage for a bit. What’s going on?

@freedomsupport is there a system issue with payment processing? I'm having trouble topping up my account

@freedomsupport is cell service down?

@freedomsupport is it a 24/7 support, if she runs into trouble at midnight ?

EVERY TIME you call @FreedomMobile you get a passive-aggressive female robot who says "We are currently experiencing longer than normal wait times...". No! That IS YOUR 'NORMAL'! It's every time I call you! And that 'hold music' is the worst sounding trash ever! I'm an artist.

@freedomsupport Thanks for fixing my issue so quickly! Tech support confirmed my name was updated properly :-)

@freedomsupport I changed my name with Freedom 18 months ago and yet tech support still expects my deadname. What gives? Normally they're understanding but a tech agent just refused me service over it. On top of that, my manage account page hasn't worked in over a year.

@FreedomMobile your policies made it impossible to get your service no matter how hard I tried. 90 days cell history before I can get home internet?? I am moving my family to AB and I need both now, not 3mos later! (not to mention forcing the credit check on the service address)

@FreedomMobile is there any issues my phone is beyond slow

@freedommobile if another one of your customer service representatives hang up on me again yall bout to get a cussing of a lifetime.

@FreedomMobile If I pay for my service and you freeze my account anyways and now ur asking to pay again....because it hasn't gone through yet are urside. That doesn't make sense #worstserviceever

@FreedomMobile you want your $754? I want $60 credit × 12 months of terrible service, dead lines, data not working. I paid my 2 phones at $150 a month always ontime and had ****** service.. @OttawaCitizen @ottawasuncom

@FreedomMobile I want to resolve this.. I deserve a credit.. months trying to reach you.. got through only once in February.. and today because I hit "pay bill" you care when it comes to $$$ but don't care about service. @ottawasuncom @OttawaCitizen

@FreedomMobile they send me final bill $754.00.. for they say is Tab balance.. I'm ok with that.. but I want a credit for terrible service for last 12 months and they refuse saying it's not their problem @OttawaCitizen @ottawasuncom

@FreedomMobile has informed has informed me today; We don't have to provide quality service just cell phones and you better pay or else. Seriously?? I switched because unable to resolve issues since Summer 2020.. @OttawaCitizen @ottawasuncom part 1

@freedomsupport Toronto SMS down. Can recieve, can't send. RCS and other data features unaffected, only SMS.

@freedomsupport @bella1973jj I’m glad to hear that you are “excited“ about 5G. Presumably your service depends on partner networks which I must roam on. These partner networks would have 5G service, no? Why could we not use that 5G when signed up with you? It’s not a technical limitation.

@FreedomMobile Laughable. Only a small amount of data is available for use on the nationwide network from Freedom.

@FreedomMobile Laughable. Only a small amount of data is available for use on the nationwide network for Freedom.

@FreedomMobile When are you going to have support in Kirkland Lake Ontario

Hey "Freedom Mobile"! If you want any of my money, CALL ME, and SERVE ME! Otherwise you are not a 'communication service' and not interested in your current customers. Calling you and everyone else like you out publicly. Get your **** together, humans! @FreedomMobile

@alexa99 FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.

@WhatsApp FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.

@RogersBiz FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.

@Bell FreedomMobile a company that defrauds customers, The customer service is scammers. I trusted it, Be careful to deal with it.

@freedomsupport So your people keep calling at a bad time, but we need to talk about the end of my account, maybe more, depending on service. What you got for me? What's better than what I already got as for cost? I asked for email details but your staff ignore me.