Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (45%)
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Phone (39%)
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Total Blackout (9%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Uxbridge, Toronto, Oakville, Burnaby, Downsview, London, Chilliwack, Vancouver, Victoria, Calgary, Bradford West Gwillimbury, North York, Markham and Hamilton.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Uxbridge |
Internet | |
| Toronto |
Wi-fi | |
| Toronto |
Internet | |
| Oakville |
Phone | |
| Burnaby |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Saint Chirp
(@SaintChirp) reported
@FreedomMobile What's up with your (non) service...AGAIN!?
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Haarishkumar Dekshinamoorthy
(@Hrd2995) reported
@FreedomMobile You guys Always charge for more than we spoke out in the agreement. Please reply back to me . I would advise to never go for freedom
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༺Stevyn☆Jax༻𖤐
(@isitjaxorgabbee) reported
@BWE_Hub @freedomsupport Before I contact them, are you 100% sure that it is him? I don’t want to risk sending false reports to them but I really really appreciate ur help
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𝔴𝔞𝔯𝔯𝔢𝔫 🎃
(@warrenisweird) reported
from
Ottawa, Ontario
@FreedomMobile, I'm supposed to be on call for work tonight but yet, there seems to be a network issue and I can't call out or answer calls — any idea what's going on or if it'll be back sooner than later?
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Henry
(@8220) reported
@freedomsupport I have had no cell phone service in the trenton ontario area for most of the afternoon and evening. Is Freedom service down?
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Saint Chirp
(@SaintChirp) reported
@freedomsupport Yesterday, there was a service disruption for several hours. Today, it's happening again. What's the problem this time? 😡
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halla 🤎
(@hallacoast) reported
@FreedomMobile one of your reps said he was gonna terminate the call on me yesterday. How do I do a feedback survey and report this?
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Naho | ܢܲܗܪܹ̈ܝܢ
(@yyznaho) reported
My @FreedomMobile data has been super slow and lagging for two months now even after my cycle renews, what gives??
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Unacceptable trout
(@troutinalberta) reported
@freedomsupport @bossbhenny When will the outage be fixed any timeline.
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Sheri Orvis 🇨🇦
(@SheriLorraine) reported
@freedomsupport I don’t seem to have service. Is there an outage?
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Julia Pak - proud 🇨🇦Canadian🇨🇦 🍁Toronto, ON🍁
(@julzpak) reported
@freedomsupport is it currently down? #freedom
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Kwame
(@A24452601) reported
@freedomsupport @andrealori Mine too I hate this network
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Vratislavia Man
(@VratislaviaM) reported
@FreedomMobile Your service is overpriced considering poor reception outside of the big cities.
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layne.french
(@lfrenchurban) reported
@freedomsupport hey on the road in Kelowna. My phone only works on wifi and says emergency calls only. Wife's is also acting up. Is there a network outage?
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V
(@VivianH_01) reported
And yet AGAIN another STUPID problem with @FreedomMobile 🤬🤬🤬 I added the BigRoamUSA for $7/day since I was going to travel to the USA for 2 days. @FreedomMobile SUCKS so much that my phone never registered to any network even after troubleshooting with customer service....
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Unacceptable trout
(@troutinalberta) reported
@freedomsupport no service = movers not showing up = angry wife/child... any idea when the nationwide disaster er disruption will be fixed.
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Morley Shulman
(@MorleysMusings) reported
@freedomsupport My wife keeps getting error message 38. No one from Freedom has been able to help her and she'd been on with tech support for over an hour and a half. Before we switch providers, can you help?
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Kwame
(@A24452601) reported
@freedomsupport why is your network down AGAIN? When will it be up and running? I've tried all your troubleshooting techniques
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tenzin thutop
(@breakingthutop1) reported
@FreedomMobile hey there i just did the transfer of account. I set up a pin. Im trying to call the customer service and its asking for the pin. Soon as i enter call gets cut. Help
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Craftytee
(@Craftytee) reported
@FreedomMobile So why can’t I use data outside my home zone anymore? Freedom uses the 150 mega bites to tell me I don’t have data. Been with freedom forever. Bailing ASAP. Total fail.
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Sandra
(@Sandra493929) reported
@freedomsupport Actually it still doesn't work.
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Sandra
(@Sandra493929) reported
from
Ramara, Ontario
@FreedomMobile No cell service and no eta for when it will be up. Just ...it will get fixed eventually. Wow.
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Sarcastic Acid
(@Sarcastic_Acid) reported
@FreedomMobile Lol Canadian carriers talking about "overpriced" is a terrible joke. You all are overpriced, no matter what you offer.
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Jojo
(@jojojojojobz) reported
@FreedomMobile can i get this offer even if i am already a freedom customer?
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V
(@VivianH_01) reported
...what kind of BULLSHIT is this @FreedomMobile always a problem with u guys. I want OUT of this stupid tab w/ this company so bad. I've been with them for 11 yrs but I guess its my own stupidity 4 continuing 2 give them my business.
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Haarishkumar Dekshinamoorthy
(@Hrd2995) reported
@FreedomMobile You guys never charge customer as per on the Agreement. Always charge for more than we spoke.
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Joe Findlay
(@miscastjoe) reported
Big up to @FreedomMobile who hung up on my wife and told her "call back when you've calmed down" when her father is stuck in the US with no service (that they said he'd have), just after making him buy out his recently passed wife's phone before putting the account in his name
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Sandra
(@Sandra493929) reported
@freedomsupport What is going on? My service is down again.
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Andie and 😇 Gunner 🌈
(@andrealori) reported
@A24452601 @freedomsupport I usually have no issues it appears to be a sim card issue foe me
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Marco Joshua Braam
(@MarcoJBraam) reported
Gotta love when @FreedomMobile sells you a roaming plan that doesn't work, won't refund your money for it, and chews up your vacation time by paying it's service agents to argue the point. "Freedom from Reliability."