Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (67%)
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Phone (18%)
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Wi-fi (6%)
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Total Blackout (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, London, Toronto, Burnaby, Woodbridge, Grimsby, Oakville, Mississauga, Scarborough, Burlington, Windsor, Hamilton, Ottawa, Trenton and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Edmonton |
Internet | |
| London |
Phone | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@FreedomMobile horrible customer service. Shockingly so!
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Richard
(@Depo_) reported
@freedomsupport fix your authentication process on your absolutely horribly designed mobile site. Trying to help my mother with her account and EVERY TIME I log in I have to authorize my browser. Every. Time. This is absolutely ridiculous.
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Fuhret
(@TheFuhret) reported
@Jack_Fisher_4 @FreedomMobile Damn I've gotten plenty
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👁👄👁⁷
(@_IzyBella_) reported
Is anyone who's with @chatrmobile and @FreedomMobile having trouble connecting to a @Bell home phone? It's been 2 months and it's still happening. Ugh
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Connor Shaw (CS Kid)
(@Curlyshaw) reported
@freedomsupport Nothing you can fix. I know Freedom is just competing for their own seat at the table of the Telecom oligopoly, but lately you’ve made absolutely zero efforts to improve your service, and your plans no longer compete with any of the 6 other companies offering big gig and 5G.
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Maria Cavarretta
(@Mvcavarretta) reported
Horrible Customer Service for an existing and repeat client!!! @FreedomMobile
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@freedomsupport As you found out Yes you have to be a current or former @ShawInfo customer in order to get @FreedomMobile Home Internet !
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Um, I think you missed my point. The link in your ad is broken, and you're just ignoring that.
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Mithun
(@mithun_palad) reported
@freedomsupport FIX YOUR WEBSITE THERE IS NO UPDATE AUTPAY!!! To set up or make changes to your AutoPay in MyAccount, follow the steps below: Go to MyAccount. Select View Billing Details. Under Manage Billing, select Sign up for AutoPay or Update AutoPay.
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Ed Sparks
(@edspar) reported
.@freedomsupport PLEASE let your customers disable the forced connections to the awful ShawPasspoint hotspots. In a big city it makes walking around with your phone annoying and unusable. I've been with Freedom for two years and happy other than this. It will make me leave :(
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You keep forgetting to mention the iPhone 12’s best feature: 5G. Oh wait…you don’t support 5G.
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
@TheGolfSpace @chatrmobile @FreedomMobile That’s what I thought as well Tony. Maybe my LTE was that bad because I haven’t noticed much of a drop off. 5G is just starting here.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @Ani1u7 Yah - a page you've never been to before fails because of your cache. LOL. And Clearing your cookies loses every auto-logon to every site - because some social media guy thinks cookies can cause a 404 error.
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport My statement stands. Your responses are arrogant. I could not imagine dealing with such a company. You actually think our caches could be the culprit…don’t think you understand caches. More likely you have a DNS propagation issue. Your end.
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Maria Cavarretta
(@Mvcavarretta) reported
@freedomsupport Not surprised...nothing seems to be working at freedom including my new mobile service.
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tito
(@hebero1984) reported
@freedomsupport Why is your online payment not working
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Your responses were to tell people to do something totally meaningless. Caches and cookies are only relevant for repeat visits. Next time multiple people report the same issue, assume you have an issue, not us. To do ANYTHING otherwise makes you sound like *****. Big time.
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Maria Cavarretta
(@Mvcavarretta) reported
Poor customer service! @FreedomMobile #horrible mobile service provider
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@freedomsupport According to your rep. I have to have had shaw at my home before. He solution was to get shaw hooked up ! Which is not a solution. If you can give me Freedom Home internet without the shaw factor I am in. I have the postpaid account.
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Pauuuu
(@Pauuuu34715942) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Never be alone #JFCShawnMendes
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ᴋɪɴɢ ʙɪᴇʙᴇʀ🇪🇨
(@teamkidrauhl06) reported
@TheJUNOAwards @FreedomMobile Never say never #JFCJustinBieber
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You don’t even support the iPhone 12’s 5G.
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Scotty Hertz
(@scottyhertz) reported
@Jack_Fisher_4 @FreedomMobile The 2G universe was one of wonderful, blissful nights. Now I get shamed for not helping out with a problem that I have no earthly way of providing assistance to. Are we supposed to pray or something?
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
I switched cell providers. Pretty darn happy with @chatrmobile. Way better coverage. The data is only 3G but, I'm okay with that. It felt good to rip off the @FreedomMobile shackles after 6 yrs of spotty coverage and customer service that was anything but helpful.
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Paedant
(@paedant) reported
@AndreTheGeek @freedomsupport The lengths they're going to to misleadingly make it sound like you can use your plan normally are sort of insane. I'll tell you what they're refusing to here: You get an insultingly small amount of data when you're off their network, and you're screwed if you go over. Stay away!
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Liam
(@Vahkiti) reported
@freedomsupport I should also mention that since the device was the best one I could get for $0, and it was out of stock online, (and presumably still is since it's no longer in production) I was not given a choice but to go down to the store, or else I would have ordered online and saved money.
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Geza Remenyi
(@geza_remenyi) reported
@FreedomMobile Hi, I being trying everything, maybe is I write you directly will be easer. My Doctor is calling and I do not get the calls, they are not in my history and they do not go to voice mail. Please can you help is very urgent, the doctor is my oncologist. Read next message
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @samicoteli If everyone is telling you it's broken, IT'S NOT US. The fact that it works for you doesn't mean everyone's cache and cookies need clearing. Is this how your mobile support works? FAIL.
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You’re pushing the latest iPhone, yet you don’t support the its best feature: 5G. Worse, you don’t even seem to know when you will. A mobile company that doesn’t know their own future plans? That’s worrying.
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no1yyc
(@hanzoyyc) reported
@freedomsupport just spent 45 min via text support but getting passed around by 3 different reps already - each time they ask the same questions - I have an account with you, I want to add a new line, I want to give you business, why are you making this so hard for me!?