Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (57%)
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Phone (31%)
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Total Blackout (6%)
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Wi-fi (5%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Wi-fi | |
| Toronto |
Internet | |
| Duncan |
Total Blackout | |
| Burnaby |
Total Blackout | |
| Surrey |
Internet | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Sagar potdar
(@potdarsagar1234) reported
@TomSweetwater @freedomsupport Hello, I am also facing issue, not getting network coverage on new sim. Please help.
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Shma Singh
(@ShmaSingh) reported
@freedomsupport that doesn't solve the problem. I need a manager to call me, which they do and three times theyve left 6 digit return numbers. All this after you reneg on your offer.
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Starla
(@starlaxcheese) reported
@FreedomMobile these guys are rude, disrespectful and threaten my sister when she was asking for them to return her money. They have abused their power and tried to intimate my sister to try to resolve this shady conflict that freedom has done.
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Moyses Sant´Anna,PT, MSc, PhD
(@moysa2000) reported
@FreedomMobile Hi There, I am in another country and I canceled my account. But the Freedom still change me. How cam help me?
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Veena Peravali
(@veenaperavali) reported
@freedomsupport I recently got a yearly plan without data (nov 10th ) and now I see an offer for yearly plan with 50gb data . Why can’t you add data to my plan and match it ? This is so unfair to customers like me who choose yearly plan until yesterday . Can you help ?
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Shma Singh
(@ShmaSingh) reported
@freedomsupport Poor does not explain it.
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Tomorrow Sweetwater
(@TomSweetwater) reported
@freedomsupport I went back to the store, a defective sim chip,that's like a psi chimp but not, anyhoo, I'm glad there are still good, live customer service humanoids out there and @freedomsupport has one in the house. Live, Love and stay WILD my friends
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Shma Singh
(@ShmaSingh) reported
@freedomsupport terrible support. On hold for hours be given a deal and have it taken always. Walk away from kudo bc u give a better offer and reneg. Terrible. Supervisors leave incoherent voicemails with no return number. What is this?
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Starla
(@starlaxcheese) reported
@freedomsupport -___- my sister is on the phone with you guys and I literally just heard how rude your services were. Thank God I'm with Chatr.
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Shma Singh
(@ShmaSingh) reported
@WilliamLincolnA @freedomsupport @FreedomMobile literally the worst mobile provider.
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Mutapapa
(@RealMutapapa) reported
@freedomsupport I need help with a new sim card. I have tried over 20 times and no matter whatever device it is, it keeps saying an error "Invalid SIM number" I am trying to setup a new number. I tried calling and they said go try again. Its not working!
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bikku
(@bikku88) reported
@freedomsupport I never got reply back despite providing personal info
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#WestCoastBestCoast
(@WestCoast_Lefty) reported
📱 How does @kevinbacon have phone service on knowhere when my partner doesn't even have phone service on the couch? #FreedomSucks @FreedomMobile #GotGHolidaySpecial #GuardiansoftheGalaxyHolidaySpecial
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Toyomi
(@toyomiwuu69) reported
from
Brampton, Ontario
@FreedomMobile my voice services is not working. Is there a network outage
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Jon Tornada
(@JonTornada) reported
@freedomsupport This is a huge issue that definitely needs the CEOs attention. I don't exaggerate. The company is paying people to create basic orders when these orders could be done in two minutes. Huge waste of time and money!
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Hugh mungus
(@somerandodude38) reported
Had the worst ever experience with @freedomsupport They flagged my account for "excessive texting" and locked me out of texting for an entire month. They did not inform me of this. When I called technical support multiple times they assured me my device was the issue.
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Hugh mungus
(@somerandodude38) reported
Had the worst ever experience with @FreedomMobile and will never be using their services again as well as getting my family off of their services. They flagged my account for "excessive texting" and locked me out of texting for an entire month.
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Lora Anjos
(@loraanjos) reported
Then there is telecom. Ordered a new phone for my daughter from @FreedomMobile. Phone missing. Call the shop for 2 weeks no answer. Call @FreedomMobile and they say I have go in because it's not their problem. If they can't manage basic stuff what exactly are we paying for.
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Shma Singh
(@ShmaSingh) reported
@freedomsupport Scored terrible, you made me lose an amazing deal with koodo with a fake offer for retention which you walked by later.
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Jan Carlo Ponce
(@JanCarloPonce) reported
@freedomsupport I tried to do with your employees at the branch where I purchased my plan and they only took my information, to "comment it to the manager and for him to call me", he never called me, that was two weeks ago
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Keisha A
(@a71163741) reported
@FreedomMobile @freedomsupport I’ve received the WORST customer service both instore and on the phone. Over a week I’ve been trying to upgrade my phone and plan and have been given nothing but the run around.
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Shma Singh
(@ShmaSingh) reported
@freedomsupport is it usual for you to offer a deal to a customer as he/she is leaving the company, only to remove the deal after the fact?
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Ashley Turnbull
(@AshleyTurnbul20) reported
Hey @freedomsupport I requested my old auto pay setup and number to be removed - you have still debited my account for 3 months after this request, every time I phone customer support they tell me it is removed and cancelled but I am still being debited! WTF is going on?
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raincouver
(@ColinMcArthur3) reported
@freedomsupport my account got cancelled by my ex without my knowledge now freedom customer service says it will take 24 to 48 hours for someone to call me to get the line turned back on. I need help asap
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Edmond
(@EdmondYoong) reported
@freedomsupport Very frustrating that you wouldn’t be able to offer anything at all, even to meet me part way, for a loyalty customer who wants to stay with Freedom but you make it difficult. Perhaps you could reconsider please?
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Luvinsumone
(@Luvinsumone1) reported
@somerandodude38 @freedomsupport Message 👉 @LordHelp07 For Help ASAP
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Sagar potdar
(@potdarsagar1234) reported
@freedomsupport hello, argent confirmed my imei and postal code are compatible to freedom mobile. But after payment and activation, i am still not getting network. Please help.
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#WestCoastBestCoast
(@WestCoast_Lefty) reported
@freedomsupport Lolol no that won't be happening. We've been fighting with y'all to fix your **** for years now, at this point we're ready to pull the plug and go elsewhere.
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Jan Carlo Ponce
(@JanCarloPonce) reported
Be careful with @FreedomMobile you contract a plan, they offer you the service and you end up paying 200% more at the end of the month
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❄️
(@shanavret) reported
.@freedomsupport hi is it possible to set up my account on Twitter? I’ve had a freedom bill for like 2 months but was never told to set up a pin/account. A bill auto payment didn’t go through but I’d like to process it again