Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/02/2025 13:45

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, North York, Surrey, Vancouver, Coquitlam, Victoria, Peterborough, Hearst, Milton, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer and Pickering.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaNorth York Phone
CanadaSurrey Internet
CanadaVancouver Wi-fi
CanadaToronto Total Blackout
CanadaCoquitlam Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • vim_vimmy Vim (@vim_vimmy) reported

    God forbid I try and call someone! Shiii NEVER WORKs!!!!!! @FreedomMobile

  • homelessdorito A Homeless Dorito (@homelessdorito) reported

    @AskISED @freedomsupport Thank you. They refuse to look into it as they claim that I never attempted to pay my bill. It does show on my bank statement and the bank has confirmed the money was in fact sent and delivered to @FreedomMobile - thank you for your help, it’s really appreciated.

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile anyone thinking of going with Freedom PLEASE DON'T for your own sake don't the network sucks and service is garbage. Do yourself a favor pay $10-$20 more a month for any other company it will be way more reliable. Only use Freedom 2 get a better rate somewhere else

  • ImFarhan76 Farhan (@ImFarhan76) reported

    Very bad experience with @FreedomMobile i initiated port request to @Fidomobile but freedom claiming they didnt receive it even i have proof.@FreedomMobile continue to prove how bad is this company. #poorcustomerservice #poornetwork #freedommobile

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    Hey @freedomsupport spoke to the CRTC you guys are in TROUBLE! you can’t make up terms and conditions. Told me to call in and have you point out where my contract said I can’t upgrade online but can in stores, you can’t. @Bell_Support do u have hidden conditions? #Toronto #summer

  • geebs1983 Jordan Downey (@geebs1983) reported

    @bartekploc @FreedomMobile Good luck contacting these clowns, been on hold for 45 mins so far listening to nothing but the same repeat music BS because of Freedoms mistake. My mistake was going with this service, do yourself a fav and find a better service.

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @freedomsupport @freedommobile sucks

  • 5151photography 5151 (@5151photography) reported

    So @FreedomMobile won't transfer me to their loyalty department because they're "too busy". Surely there's got to be an easier way to cancel one's service.

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I've called over 10 times in the past year and you do nothing to resolve the issue it constantly happens. And I'm not providing information over Twitter idiot. I hope people see the tweet and smartly pay more with another company for a reliable service

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I have had these issues for over a year with Freedom your network is awful and the customer service when I call in with an issue is sh*t. I can't wait until this contract is up and hope people rethink going with garbage Freedom in the future

  • vim_vimmy Vim (@vim_vimmy) reported

    I’m so hot! I’ve spent over 800$ for a service that I can’t call NO ON or NO ON CAN CALL ME ! And this fool only offers me a 60$ reimbursement!!!!!!! @FreedomMobile

  • HBoikki Justice for #BreonnaTalyor (@HBoikki) reported

    @FreedomMobile I thought you had unlimited data? I go over whatever you set my cap at and now you limit my speed to 1 to 2 mb WTF!

  • ellenroseman Ellen Roseman (@ellenroseman) reported

    @lindshopewalsh Ok, I accept your facts. Not sure why @FreedomMobile would charge a late fee unless they made a mistake. Good luck with the complaint.

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @ImFarhan76 @FreedomMobile @Fidomobile File with the CRTC they said they constantly receive complaints of Freedom lying and doing illegal ****.

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @CanadiEnby @FreedomMobile Because freedom sucks change providers

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @RogersHelps Hey @freedomsupport weird eh? I’m so excited to file a complaint with the CRTC. My guess is that they feel the same.

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @freedomsupport is the WORST, the coverage sucks, the customer service is gross. They are liars, don’t know anything about the contracts and are useless and rude. @Bell_Support or @RogersHelps don’t play games like this. The CRTC said they have tons of complaints daily.

  • bartekploc bartek ploc (@bartekploc) reported

    @FreedomMobile what is your phone number for customer care from outside of North America, please. The number provided on your website is out of service. I forgot my sim pin

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile is absolute garbage its by far the worst company to have a phone with. The reception sucks. It's complete garbage. You get what you pay for that's why it's the cheapest but it's still way over priced given the garbage service

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @donnaisreading @FreedomMobile It’s because they literally have the worst customer service in the world and can’t provide a single straight answer. I’d go to bell or Rogers

  • Hamilto68924868 Hamilton (@Hamilto68924868) reported

    @freedomsupport website broken, can’t order galaxy A11 with $40 promo.

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @donnaisreading @FreedomMobile None of them are great but when it comes to service, clear contracts and customer service Freedom is the bottom of the trash pile.

  • MindFlayerMusik Snowangel, the poorly mixed song (@MindFlayerMusik) reported

    @ri_ni_b @FreedomMobile The number thing is just how it works. You are able to port out to another plan at another phone service company if I am correct but if ur just gonna terminate your contract, and not port out, then you lose your number. That’s what happened when I switched to freedom from bell.

  • donnaisreading donnaisreading (@donnaisreading) reported

    I know retention reps for people like @FreedomMobile need to follow a script. But how about you treat your clients like people and listen to what they stay instead of just rattling off the next line in the script. damn.

  • Shan_Necee Shanece Richards (@Shan_Necee) reported

    @FreedomMobile @freedomsupport has the absolute worst customer service. I would NEVER recommend them to anybody. And definitely won’t get another account with them again. Absolutely horrible.

  • pegasusraven maximilian pegasus 🦄🍷 (@pegasusraven) reported

    @FreedomMobile @getrealmovement or at least one with any internal accountability structure at all, like damn you corps will work with anyone to pinkwash yourselves huh

  • lindshopewalsh Linds W (@lindshopewalsh) reported

    @freedomsupport @Shan_Necee Yep SOOO terrible. Im filing a complaint at the CRCT and you should too.

  • CanadiEnby All Cops Are Buttholes (@CanadiEnby) reported

    @FreedomMobile Hi there, for the second month in a row I have to pay my bill via my bank website because your website won't respond after I input my CC info. My roommate has been having the same issue too.

  • Bytor Cory (@Bytor) reported

    @mikeboos @FreedomMobile Today is day 7 after for me, and still no signal boost yet. Maybe I have to buy a 5G phone to make it work?

  • normanteamo Vegan 4 the animals (@normanteamo) reported

    @FreedomMobile hello, I would like to know what is the hours of attention for customer services? I’ve been calling for days between 4-7 pm and I’m waiting longer than 30 min with no answer.. usually my other mobile service worked until 9pm. I need help with something.