Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (65%)
-
Phone (19%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Calgary, Victoria, Oshawa, Coquitlam and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
Edward Kiledjian
(@ekiledjian) reported
@FreedomMobile opened a ticket bc when I call the Omni Nashville, regardless of the format used, I get a prompt asking me for my voicemail number. other US numbers work. the number works with Rogers and Bell. Support says they will fix the routing issue when they fix it
-
Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Catherine St.Claire
(@catstclaire) reported
@FreedomMobile Tonight I had the pleasure of dealing with Diane Lynn from Victoria, BC. I ran into data issues and couldn't access anything. Diane solved the issue in 3 minutes. What a delight. Thanks, Diane. You're the epitome of what CS should be! Freedom, get more Dianes!
-
James Kellough
(@JamesKello) reported
@FreedomMobile Do you currently have an outage in West Winnipeg and if so, what's your ETR?
-
Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
-
Khadija Chhatriwala
(@KhadijaChh95375) reported
TERRIBLE NETWORK! I lose service completely when I am in downtown Toronto. A lot of times it just goes to SOS. Other times I see only 1 bar even on 5G. I had so many client calls drop this week and every single one of them has complained they couldn’t hear me. @FreedomMobile
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)
-
IGâméCömpétîtîvé🇨🇦
(@Grenhook) reported
@FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)