Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz, New Westminster and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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MG
(@mateogudelj) reported
@FreedomMobile PLAN ON UNLOCKING MY PHONE THAT I BOUUGHT OUTRIGHT IN SEPTEMBER 2019 WHEN I AM ALREADY ON TELUS AND YOU CAN’T EVEN DO IT AT A KIOSK? TODAY. NOT TOMORROW. Can’t even call 611? WTF. WORST COMPANY IN CANADA 🤬🤬🤬
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ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ
(@kaywhxtever) reported
@freedomsupport hi I would like to cancel a line
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@Sungmanitu
(@anthony16024029) reported
This phone is giving more greaf than its worth. I'm going back to my main account until I get this Samsung piece of **** replaced by @FreedomMobile
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Come let us scam you and sell your pictures to the dark web and charge you $98 a month for a service that doesn’t work but wait there’s more, you wanted a cheaper plan? Go **** yourself
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Nazir Kamani
(@Nazkamani) reported
@RetroIffy @freedomsupport Absolutely right, they don’t give a damn . They also lock your phone so you can’t move away. Be careful consumers.
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport A garbage company that focuses on ice cream instead of being a better company lolol
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Maybe you should invest in helping customers with real problems
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amit ahlawat
(@amitahlawat122) reported
@FreedomMobile : most horrible experience, going to complain CRTC about terrible services that i received
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Zain Tanrisal Sol
(@RetroIffy) reported
@lindshopewalsh @freedomsupport Down with the Scam that is freedom mobile
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Corbin
(@Ravetcofx) reported
@FreedomMobile Too bad you guys are getting bought by Rogers, I've been a client for 6 years and will leave once my contract is complete
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport I pray to god you never ever come back ever again
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PATRIOTBUSINESSFINDER
(@PATRIOTBUSINES1) reported
@FreedomMobile has the absolute worst customer service.
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xtzfaucet
(@xtzfaucet) reported
@freedomsupport hi do i have to buy a sim card to use your cell phone plan? i have a samsung phone. im in quebec but your stores arent here so i can still use your service?. is $10 the only fee for new customers?
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Too bad tech support is run by incompetent people who work for a dollar a month lmao
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Cristian Arango
(@krixthyan) reported
from
Toronto, Ontario
Is @FreedomMobile the worst mobile company? Hint: Yes
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport I hope the hands you use to steal from people get broken
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Winter. Mitákuye Oyás’iŋ
(@WinterBourneTO) reported
@freedomsupport 1am whaaaat??? They're taking calls till 1am?? holy damn. That's incredible. Well I kinda wanna talk to Loyalty. Are they taking calls till 1 am as well?
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MG
(@mateogudelj) reported
@freedomsupport Then let’s fix it tonight, CS! NOW!
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Robert Newbigging
(@bugsnew) reported
@freedomsupport Can you please fix your website? Unable to login. As soon as I log in, I see the payment screen for a split second the back to the log in screen. Tried this on all platforms, same issue
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Winter. Mitákuye Oyás’iŋ
(@WinterBourneTO) reported
heyyy guys... what are your customer service hours like? Last I check y'all were taking calls till like 9pm. Is that still the case? @FreedomMobile
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Freedom Mobile Care
(@freedomsupport) reported
@RetroIffy @FreedomMobile Hi Zain, just to clarify, we informed you we would not sell our customer's information. If you need additional support or clarity on your situation please provide the account specifics required for us to help out. -S.T.
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Zain Tanrisal Sol
(@RetroIffy) reported
@Nazkamani @freedomsupport Bro they literally couldn’t give less of a **** about anything
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Dinga dinga dinga dinga my name is Bob how may I help you give me your sin number banchod lmao what the absolute hell is wrong with with people bro you guys hire foreign workers who screw the customer service up
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trevor noseworthy
(@TrevorNose89) reported
@FreedomMobile is so garbage get no data coverage in Richmond Hill Ontario. Go outside of the GTA the network doesn't work even in GTA it's garbage. Pay extra with another company for a reliable service. And don't respond stupid Freedom mobile this isn't intended for a response
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Banchod never come back this company is garbage all the way to hell
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Julia MacMonkey
(@MommeMonkey) reported
hey @freedomsupport I need to update my mailing address but I don't want to have to call in and wait and wait ... can you help me online??
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Why should I call? You’re going to hang up on me just like all of the other Indian banchod who don’t know English
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Zain Tanrisal Sol
(@RetroIffy) reported
@freedomsupport Never get a new phone with this company
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ashley ∞
(@ashmeloche) reported
@freedomsupport doesn't let you downgrade your data plans even though you don't get cell service in the most basic areas that should have service. Then tells you the discounts promised are actually expiring now so your plan is increasing even though you have bad service
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Zain Tanrisal Sol
(@RetroIffy) reported
@FreedomMobile If anyone wants good service use Rogers or Bell because if you lose your phone or it breaks or literally anything you have to pay for it and there’s nothing you can do. Freedom mobile doesn’t work with the police so that @Apple IMEI numbers can be tracked