Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Barrie, Oakville, Toronto, Calgary, Edmonton, Belleville, Nepean, Windsor, Ottawa, Montréal, St-Jean-Port-Joli, Vancouver, Brampton, Winnipeg and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Barrie |
Internet | |
| Oakville |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Calgary |
Phone | |
| Edmonton |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Shareen Ruddock
(@sbruddock) reported
@FreedomMobile I’ve been trying to talk to an agent since 9:30 am but it seems my chat is never picked up.
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Winter (it/that) 🇸🇰🇨🇦🇺🇸
(@WinterBourneTO) reported
please & spank youuuu @FreedomMobile🧡@Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. That's evident in ur plan prices which have gone up but DAMNIT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!
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C✨
(@youaregonee) reported
@FreedomMobile I have been trying to text your costumer service on WhatsApp but have received no reply.
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subst8nc3
(@subst8nce) reported
@FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.
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Lyta
(@timmerman0921) reported
@FreedomMobile can anyone help me plz
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Mad Treelivin’
(@unacceptedTOON) reported
@FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over
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Todd Modem
(@toddmodem) reported
@FreedomMobile Loyal customer for 2 years. 2 lines and every bill paid on time. I renew my contract with them and get hit with 90 dollars in “connection upgrade fees”. Unbelievable! They are scumbags just like the other carriers.
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Anthony Immel
(@AnthonyImmel) reported
@FreedomMobile Ordered a SIM online and the next day Canada post went on strike. They were unhelpful so I tried to buy another SIM and have it shipped via purolator or FedEx. They refuse to offer another shipping method despite the nationwide Canada post strike. Customer service says I can buy one in store. I would have done that already if it wasn't a 5 hour drive. Pathetic.
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Kahleel B
(@_XAmount) reported
My word **** YALL @FreedomMobile
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Stewart 🏴 🇨🇦
(@Stewmeak) reported
@FreedomMobile How’s does full bar LTE get me zero online reception. Will be ending this terrible service in a few months thankfully
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GPR
(@71GPR) reported
@RogersHelps @Rogers I did call within business hours. It's ok. I've gone with @FreedomMobile. Way cheaper for the same service anyways. After being with Rogers for 30 years, I've never felt like I was a valued customer.
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pesz wesz
(@deifapero) reported
@FreedomMobile does it mean that on Sunday you don’t have one single customer service person on call to attend to your customer this is a shame for over 5hours waiting time
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Diego
(@DiegosaurusRex) reported
@FreedomMobile Home internet not working this morning. Blinking DS light on modem. Can you help?
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Liz
(@LizD_TO) reported
@FreedomMobile Currently in Europe and both my & my husband's phone stopped getting data at same time. Is there a known issue? We need our phones 😕
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Anthony
(@AnthonyGui101) reported
@FreedomMobile Maybe you should try fixing your Nationwide. It's been complete garbage lately. And your download speeds have been terrible lately. Also, when you're in the home zone I don't understand you charge just as much as the big three.
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Stanley
(@Somphted) reported
@FreedomMobile service in the USA is terrible. 4 went to the US and had USA phone plans. Of 4 Freedom phones only 2 worked. This wrecked communication and business as people could not be contacted. Technical assistance could not help. Waste of money and bad Freedom service.
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Ed Karter804🇨🇦
(@eddykarter) reported
@Boujie88 @FreedomMobile I got tired of them as a pre paid customer . Told them I was done then a few months go by and collection agency on my ***. My plan was changed without my knowledge or consent . Pretty sure I'm not the only one that this had happened to 😡
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shay snowflake
(@shay_snowflake) reported
@FreedomMobile Excited to cancel my plan with freedom! Can't wait to activate with one of the tons of providers who have the exact same plan and coverage but for half the price!
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Chris
(@ChrisOTP) reported
@FreedomMobile been having cellular issues all morning. I see reports of others having the same. But no reports on Freedom’s socials?
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PraneetaMhatre
(@PraneetaMhatre) reported
@FreedomMobile - your support is the worst!!! I have been sent from one team to another and I still don't have a working internet connection and I have been paying for the past 8 days.
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C✨
(@youaregonee) reported
@FreedomMobile I have been trying to text your costumer service on WhatsApp but no one is replying
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Sonicconcept
(@Sonicconcept1) reported
@FreedomMobile I have been with this company not only since they were Wind mobile. Before Wind they were Mobilicity. It's been about 18 years now with them, never had any problem. Nice and smooth service.
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Farhaan Ginwala
(@farhaanginwala) reported
@FreedomMobile I am not getting network most of the place in north York Also I am not able to do any calls Kindly resolve this issue at the earliest
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Aar Vod
(@aarvod) reported
@FreedomMobile disabled my Wifi Calling all of a sudden back in April and since then I have spent hours with customer care; false suggestions and investigations but no resolution. Tickets raised, phones swapped, sims swapped but final reply, "We have no timelines for resolution."
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James Robb
(@jameser78) reported
@FreedomMobile my phone has had no service since about 10 am (in Calgary) Is there a known issue?
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Dr. Suggon Deeznutz, PhD
(@JASONHA17381011) reported
@FreedomMobile it’s trade up time. I tried online, no humans. I tried calling, no answer. I tried going into a store, and got told iPhone 17 preorders start Monday. wtf is going on with you guys. I’m tempted to switch to @bell, they’ve been bugging me about it anyway.
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Steve in BC 🏳️🌈🇬🇧🇨🇦
(@stevendrowe) reported
@FreedomMobile Was trying to get a couple of questions answered by Freedom Mobile before I subscribed to them but 1) their 877 number didn't have any "New Customer" workflow and 2) couldn't get past the workflow to get to an agent via "Message an Agent". Sigh. I give up.
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TrailZ
(@Th3_Matrix8U) reported
@FreedomMobile No Thank you, but they have too many issues with the cheap materials they are using to maximize profits.
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Lyta
(@timmerman0921) reported
@FreedomMobile hi I need help I can't receive any incoming calls
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Alien Trading
(@alien_trading1) reported
@FreedomMobile spoke to your 2Lvl tech support and the guy telling me that 1Mbps is acceptable 5G speed for Freedom? the issue I'm having is not related to network but ME. I did 10 test and average speed was 5 Mbps and I get buffering videos, unwatchable. Before this issue I was getting 50 Mbps. Clearly it's not me.