Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Calgary, Nepean, Brampton, Winnipeg, Edmonton, Toronto, Surrey, Coquitlam, New Westminster, Victoria, Nanaimo, Mississauga, Mission and Fraser Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Vancouver |
Internet | |
| Calgary |
TV | |
| Nepean |
Phone | |
| Brampton |
Phone | |
| Winnipeg |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Issue is your agents hang up. They clearly don't want to keep me as a customer. I want to cancel and pay off my balance. I would like a discount on the tabs for all the BS if you wish to keep the 27 friends I got to sign up with you guys in April 2019.. call me 613 600 0199
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Wooley
(@woolc32) reported
@FreedomMobile @SamsungCanada Friends and it never gets old
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Sukriti
(@sukritikhosla) reported
@FreedomMobile @Brightstar [2/2] customer service I was told the request is expired and can not be recreated (which I never submitted), the rep hung up on me without resolution. Terrible experience and my insurance money is not returning any repairs.
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Jeremy
(@MonkeyShines74) reported
******* @FreedomMobile. Bastards suspended my account for no payment after the money was taken out of my bank the day prior. I should cancel and go with another provider. Been with them for years!
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synth4ever
(@synth4ever) reported
@freedomsupport can receive txts, but unable to send outbound txt messages since 1:12pm PST today. Called Freedom, they were unable to resolve. Sent you ticket # in DM. Can you please escalate to network tech ASAP? Others reporting similar issue, is it outbound txt outage?
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sarah
(@kanyekitheaa) reported
@swagistaniii @FreedomMobile fix up lol
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Cris!
(@BaikerC) reported
@FreedomMobile @SamsungCanada Breaking Bad!
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vulpix ~
(@vulpiixxxx) reported
@freedomsupport Are your phone services down? I can't receive any phone calls and it says the server is unreachable
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Marcie
(@maamekyei) reported
@freedomsupport I made the required payment on Friday for my freedom service but Freedom canceled my services from Friday and overcharged me and my phone is still out of service and nobody from Freedom has been able to help me get my service back! It’s been 4 frustrating days!
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Dallas Groot
(@iamgroot11) reported
@freedomsupport Interesting how other Shaw products have Face ID integration. Bad move.
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Jac
(@jaqinabox_) reported
@FreedomMobile why is my data speed so slow can’t stream a video on TikTok no where near the end of my data
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Also.. every agent give me different prices owing?? One even said my 600 tab I had to pay another in taxes?? wtf
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Your telling me nobody can contact me within Freedom?? I want to speak with a live agent.. someone who doesn't hang up on me preferably.. find a manager to contact me 613 600 0199..
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Yesha
(@daveyesha14) reported
@FreedomMobile,I cancelled ur plan in Oct 2020. In Nov 2020, Freedom issed a final balance statement and said that I will receive a refund check within 6-8 wks.I am still waiting even after 10 wks! Contacted customer service atleast 5 times but no response.Worst customer service!
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synth4ever
(@synth4ever) reported
@freedomsupport @allanthegolfer Same issue here on the west coast. Sent you a DM. Unable to send outbound text msgs since 1:12pm PST, but can receive them. Already called in and have a ticket #. Pls have network tech investigate if there's a SMS outbound network issue ASAP.
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Dave
(@DefinetlyNotAn3) reported
@FreedomMobile you are the worst company I have ever used. Thats all. That’s the tweet.
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Tarun Babbar
(@TarunBB) reported
@FreedomMobile I am really frustrated dealing with you and your customer care. If your systems are always down and under maintenance, why don't stop selling new connections? I have requested a new sim card, and poor me decided to buy from you. 3 weeks and the order is not gone!
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Mehul B
(@Faze_Mehul) reported
@FreedomMobile @SamsungCanada Been rewatching the office. Loyal freedom customer who could use a new phone.
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notalegend
(@dpflem) reported
@FreedomMobile @SamsungCanada Breaking Bad
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🏒🧡Go Leafs Go. 💚💙🇨🇦
(@phil_157) reported
@FreedomMobile Do you have 5g service to go with that phone
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Dallas Groot
(@iamgroot11) reported
@freedomsupport Why is it almost impossible to get a working Nationwide network (stupid marketing name on your end) when selecting them from the list. Which network works. All I’m getting is empty bars on all 3 of them.
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Then it should reflect in my account.. and it doesn't.. im so done with Freedom.. ive been paying my accounts always on time... got shitty service, connection issues and lied too.. if someone doesn't contact me soon.. freedom will loose 27 friends of mine all do to renew soon
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heather
(@heatherlike) reported
@FreedomMobile @SamsungCanada Breaking Bad and Derry Girls on @Netflix_CA
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Marc Belisle
(@MARCBELISLE1) reported
@FreedomMobile WTF.. trying to solve issues regarding my internet and my tab.. wanting to pay off.. upset because service sucks and your reps hang up on me.. 3 times... yeah that will keep me as a customer..
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Hassan
(@h_yaf078) reported
@FreedomMobile @SamsungCanada Breaking Bad
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Sukriti
(@sukritikhosla) reported
@FreedomMobile @Brightstar [1/2]Been a freedom/brightstar customer for years. Was trying to create repair request and did not submit but website bug created request on its own. And the request was not as per my requirements. Upon calling [continued]
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Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport After being hung up on 3 times I'm not exactly motivated to call. I was hoping Freedom would appreciate me as a client and reach out but I guess that's not the case. Great customer service 👍
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Dallas Groot
(@iamgroot11) reported
@freedomsupport 15 min on all 3 of them and no successful connection. Would be nice to know what actual network I’m selecting. As I know Bell doesn’t work out here.
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hedgehog managers put them in the Gamestop
(@TaishkaLefler) reported
@freedomsupport I got hung up on so I'll try Twitter. I want to remove the Phone Protection Plan 9 from my account. I've had the phone 3 months now, I think I'm good. There used to be codes you could use to cancel various add-ons; text that code & it gets cancelled.
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ClimaClub
(@ClimaClub) reported
@FreedomMobile @SamsungCanada i never knew parks and rec was so good