Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (48%)
-
Phone (37%)
-
Total Blackout (7%)
-
Wi-fi (4%)
-
TV (2%)
-
E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
TZA💎
(@teekaliciousss) reported
I find it sooooo stupid that the only 2 options you have to add a phone to your account with @FreedomMobile is thru either messaging or leaving your house and putting yourself at risk just to go into the store because calling in is NOT an option 🙄🙄
-
Ahmed Abouelnour
(@amouneer) reported
@FreedomMobile worst service ever. Not recommended at all
-
Ahmed Abouelnour
(@amouneer) reported
@FreedomMobile @freedomsupport I would not recommend this network for anyone. I placed an order since Dec 21, 2020. It did not came to me. I wanted to cancel it while they say wait to receive it then cancel. I asked when can I get it? they answer that they do not know where is
-
Damaged & Broken
(@rawnifty) reported
@FreedomMobile your customer service sucks. My CC was compromised. I informed Freedom immediately as my auto pay was due in two days. I was told to pay in store. I tried but they said I had no balance. Now I have a message that says I’ve failed to pay & lost my discounts
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport Done and never resolved. stop playing around things.
-
Diana Puerta
(@DianaPuerta2002) reported
@FreedomMobile terrible service at the newmarket location, girl in customer service ruin my Saturday after messing up my account. Where can I formally complain ?
-
Chagit Peled
(@chagit_peled) reported
@FreedomMobile WATCH OUT! from Freedom Mobile, you will pay for prepaid in advance, they will take your money and you will never get a phone line.
-
Ahmed Abouelnour
(@amouneer) reported
For more than 24 hours, @FreedomMobile was not able to locate where is my ordered phone or even cancel the order. worst service ever. Never recommended
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport worst service ever. Not recommended
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport You have everything in DM. No one do anything. Worst service forever
-
𝒮𝒶𝓇𝒶 ♡
(@saraakristen) reported
@alexandradove @FreedomMobile Yeah they only offer the 64gb iPhone. @FreedomMobile can hire me for customer service
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport You have everything on DM. Worst service ever. You did not see it because you do not need to solve any issue. Worst service ever
-
Ahmed Abouelnour
(@amouneer) reported
@FreedomMobile I made an order for an IPhone 11 and they are not able to locate my order for more than 3 days. Never fulfilled their promises to resolve the issue. Worst service ever
-
-37 🎉💜 ELITE
(@The_Peace_Dude) reported
@SomeRandomGuySO @airtelindia @FreedomMobile trust me it is worst here
-
Some Random Guy 🏳️🌈 cowboy like me stan 🤠
(@SomeRandomGuySO) reported
@The_Peace_Dude @airtelindia @FreedomMobile helppp i thought only India had that problem 😭😭😭
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport I sent and you never responded to it.
-
Ahmed Abouelnour
(@amouneer) reported
@FreedomMobile @freedomsupport I would recommend this network for anyone. I placed an order since Dec 21, 2020. It did not came to me. I wanted to cancel it while they say wait to receive it then cancel. I asked when can I get it? they answer that they do not know where is it
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport I sent and you cant see it. its your continued system issue
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport Never recommended. Worst service ever
-
Jaimin Patel
(@jaiminIndian) reported
@FreedomMobile worst company ever. DON’T go with freedom. They fool u when selling phone, tell u connection fees will be waived by calling rep & whn bill comes you see fees, liars! Asked cust rep to clear tht & they arrogantly said to return device & switch back @freedomsupport
-
Ahmed Abouelnour
(@amouneer) reported
@spacecows @FreedomMobile Same here. the only difference is that they have not sent my phone and they do not have any tracking info or even know where is it. They are the worst service ever
-
🌘𝟛ℕ𝕜
(@CenkOran) reported
@MysticTheFox @FreedomMobile I think this is not about coverage. They decreased the speed per user, so they can allocate the same bandwidth to more users. In short, cost reduction. They are gaining time on something they already know. Blame the customer's phone, the environmental factors bla bla.
-
Rudy Montoya
(@RudyMontoya10) reported
@freedomsupport ETA for home internet fix at Surrey, B.C? It's been out since 8 pm last night (16 Hour Downtime).
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport I sent and never resolved. Please stop playing around things
-
Jeevan
(@JeevanMehmi9) reported
@freedomsupport hello, my new freedom mobile connection is not working. Showing roaming sign. Please help
-
Alex Argyll
(@nanaimostation) reported
@FreedomMobile I really hope you aren’t trying to force me to change my plan by refusing to accept payments from methods that have worked fine for over a year. Because no. I like my legacy plan. Fix your billing.
-
Aditya Singh
(@AdityaS91820937) reported
@FreedomMobile I m very much disappointed with your service. I am new to Canada as a student and opted for iPhone 12 Pro Max. I made a pre-order on Dec 6 but still I didn't receive it
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport Worst Service ever
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport worst service ever.
-
Ahmed Abouelnour
(@amouneer) reported
@freedomsupport My situation is found on that DMs. WORST service forever