Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Edmonton, Toronto, Belleville, Nepean, Windsor, Ottawa, Montréal, St-Jean-Port-Joli, Vancouver, Brampton, Winnipeg, Surrey, Coquitlam and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Phone | |
| Edmonton |
||
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Belleville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Mic
(@TheRealMrMic) reported
@freedomsupport It seems to@be a connection issue with your towers
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Hafeez A.
(@trainguy89) reported
@RZaichkowski @FP_Champagne @FreedomMobile A sigh of relief. I switched to Freedom last year and I'm never going to back to Rogers.
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Ruby
(@Rubyhav) reported
@FreedomMobile thank you for taking my money and then suspending my service. Two hours of my time wasted and a refusal for a refund. Not very good customer service.
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Degeling Family
(@Mountainjourno1) reported
@freedomsupport No more private messages. Freedom has had hours of them today and did nothing. Zero service, and now refuses to refund the $150 when they haven’t even activated my phone yet! Unbelievable. @CBCEdmonton I have a story for GoPublic
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HikkaruDreamin
(@HikkaruDreamin) reported
@FreedomMobile @SamsungCanada @voodoomamajj maybe this can solve one of my problems
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Alan Husband
(@AlanTeleman) reported
@FreedomMobile I am very disappointed with your rules and regulations. I have been a customer since 2012 and wanted, this time, to bring a phone to you because you don't carry it (Samsung Galaxy FE 256 GB version). I am told I can't do this unless I change my plan.
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Ms. Mo
(@MsMo0881) reported
@freedomsupport @TheRealMrMic Is there a reason why my daughter's service was suspended after we put a top up credit on back on February 26? I spoke to one of your reps this morning who was not only rude but also unhelpful
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Sarah Burssty 💙💛
(@SarahBurssty) reported
A suggestion, @freedomsupport, if you actually care about the safety and the wellbeing of your customers, please get me someone who is actually able to recover a "quarantined" number. Your staff are incompetent by your choice and are given little to no account information to help
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James A
(@DimitriA26) reported
@FreedomMobile I love my human rights being violated at your stores! Just a freedom customer for over 10 years! You know, such a good way to treat loyal customers
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Mike
(@surfsupdover) reported
@freedomsupport That is called poor customer service!
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Peter McCartney
(@Climate_Pete) reported
Somebody please help I'm being gaslit by my phone company @FreedomMobile
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Matthew Russell
(@mattruss905) reported
@FreedomMobile if I'm clearly in one of your coverage areas but consistently have your network fail and my phone reverts to roaming on Nationwide why is it me who suffers the loss of full speed roaming data access? It is not me choosing to roam, it is your network failing me.
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Degeling Family
(@Mountainjourno1) reported
@freedomsupport It’s very upsetting. Your staff refuse to do anything and then after saying, “oops sorry” refuse to refund the money despite not providing the service.
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Fernando Montenegro
(@fsmontenegro) reported
@freedomsupport Yes we did, thanks for the support. It still doesn’t change the fact that advertising “$12/day” but not offering daily packages sounds deceptive to me…
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✨ 𝒦𝑒𝓃𝒾𝓀𝓎𝒶’ 𝒢 ✨
(@IFartOnHaterz) reported
from
Markham, Ontario
It sucks not having data while having a low battery and being a customer of @FreedomMobile
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Mike
(@surfsupdover) reported
@freedomsupport I'm at your store located at North Park and Torbram in Brampton today and nobody's there. Online it says open at 10, sign on window says open at 10, OPEN sign in window is on, knocked on door as the sign in window says to. Wtf.
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Ruby
(@Rubyhav) reported
@FreedomMobile terrible customer service and my credit card was charged even though services were not provided. Now apparently it takes 48 hrs to activate my phone #notacceptable
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Degeling Family
(@Mountainjourno1) reported
@FreedomMobile Ripping off customers today. Loaded $150 onto my cell phone. They refuse to activate it due to a glitch on their end. Four hours later, I try to cancel and they refuse to refund. ScamMobile
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Jaymes Court
(@CourtJaymes) reported
@freedomsupport Hello cell service is down in hamilton area. When can we expect it back up?
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Luc
(@lucv317) reported
Another day another shambolic experience with @FreedomMobile customer service. Would not recommend to anyone in vancouver or considering a move for either phone or home WiFi options.
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OurCrazeeAdventure
(@crazeeadventure) reported
@FreedomMobile no common sense in customer service they will do everything to help you switch to another provider great customer service from Egypt NOT !!!!! BYE BYE I GUESS
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Ruby
(@Rubyhav) reported
@freedomsupport Well after speaking to 5 different people I was told nothing we can do. In a very rude manner actually. Can send the screen shot of it if you prefer.
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Mr. Mic
(@TheRealMrMic) reported
@freedomsupport Ironically though I’m at work at the other end of Hamilton and I have full cell signal right now
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Natalia
(@natalia_faisal) reported
Was completely scammed by @FreedomMobile and lied to by their employees with costs that don't exist. Called customer service and they were no help at all. So disappointing.
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Stephen S
(@SteveScho54) reported
@freedomsupport there seems to be no service in the V3E area of Coquitlam, BC. This a general outage or specifc?
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Mr. Mic
(@TheRealMrMic) reported
@freedomsupport is there a reason why i have no service
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Jesse Stone
(@stone4prez) reported
A peice of paper isn't a problem A phone isn't a problem -- @TMZ @Pontifex @FreedomMobile -- A man is never allowed to access a peice of paper in a magical way And definitely not a phone -- A squirrel beside a phone No problem No rules need to be around Except no men again
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Rose 💙💛
(@mirairoses) reported
@freedomsupport @SarahBurssty If you read up you can see she tried everything to get her **** back but it's gotten to nothing so far
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Justin Beaudoin, M.B.A.
(@justinbeaudoin) reported
@FreedomMobile You created a graphic that shows what it’s like to talk to Freedom Mobile customer service
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M E A A
(@meaariley) reported
@freedomsupport Hi, my cell service has been down all morning. I am wondering what is going on as i have just paid my bill on feb 28th.