Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (6%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Vancouver, Coquitlam, London, Ottawa, Toronto, Oakville, North York, Coquitlam, Edmonton, Agassiz, New Westminster, Pitt Meadows, Duncan and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Phone | |
| London |
Internet | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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William Lincoln
(@WilliamLincolnA) reported
@FreedomMobile What's the deal with the phantom calls I get from "Freedom Mobile", which never actual ring my phone but show up on my call list, followed by a text: "Thank you for your recent interaction with our Mobile Care Team...", followed by a survey? This happens every day.
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JunkYardDogs
(@junkyardinv) reported
Yo your online services are a joke. Can't even pay your bills online. Rejected for months (cue your retard drone **** in your skull, assuming 'his card problems something like that...) Switching companies. @FreedomMobile
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@freedomsupport @papiisenpaii I don’t even get service 20min out from my own city but @papiisenpaii does can you explain this to me
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RinRin Banana
(@R1ngBanana) reported
@FreedomMobile why is my network garbage right now during @PokemonGoApp #PokemonGOFest2021 ? I basically can only play from home cause my LTE is not working.
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MAybars
(@Bmaybars) reported
@FreedomMobile Thanks God, not a customer of the FM anymore. Switched over to Public Mobile with better reception service. Thus, my ph battery lasts longer. Furthermore, mobile phones are significantly overpriced than the rest of the market players. Also it has become part of the ROBELUS.
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💲I G
(@tha3pLe) reported
@FreedomMobile quite dissatisfied with your service .
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@papiisenpaii @FreedomMobile Worst provider
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Rajeev
(@ToTheCode) reported
@FreedomMobile Been on a call 45 minutes. B/c my Auto pay was removed with out my permission for over 6 months. My card didn't expire. still no solution. Been a Customer of @FreedomMobile since 2011 @freedomsupport
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Triplepost
(@Triplepost3) reported
Congrats @freedommobile, you are as crappy as @rogers. You made it. Literally set up a virtual payment system that doesn't work and you're charging for calling to pay my bill. You're charging ME for YOUR service not working. Let that sink in. @telus...hey...you open?
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Jason
(@jasonrcormier) reported
@FreedomMobile why is it you make it impossible to activate a new SIM card online and customer support on the phone is unable to help? I have been given 4 different links so far, only 1 of which allowed me to try and all it does is say something went wrong. Useless service.
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Sean Ryan
(@SEEEAAAAN) reported
@freedomsupport Hey guys. Is the network down? Getting no internet despite full LTE connection.
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McPyaarSingh
(@Mc_Pyaar) reported
@freedomsupport my phone isn’t working on LTE. I have restarted phone multiple times. Is there an outage?
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tahsin
(@tasoligg) reported
@papiisenpaii @FreedomMobile @TELUS ı have same problem. freedom so ******* bad
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jenn johnston
(@bella1973jj) reported
@FreedomMobile If you are owned by Bell Canada ... and they already have 5G ... WTF is the hold up with YOU not having 5G??? 😡
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TP
(@Travispenner) reported
@freedomsupport Is there a signal issue in the Clayton heights neighborhood in Surrey? I haven't been able to connect to the towers at all recently.
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firasfaeq
(@firasfaeq) reported
@freedomsupport Nothing is working, I called and waited for 20 minutes, I have been messaging the help agent for more than 45 minutes and getting anywhere, this is really frustrating and a complete disappointment
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Raphleta Taylor
(@Raphleta) reported
@FreedomMobile you damn teefing #Canadian company leave my #SIMCard alone!!
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Rajeev
(@ToTheCode) reported
@FreedomMobile Been on a call 45 minutes. B/c my Auto pay was removed with out my permission for over 6 months. My card didn't expire. still no solution. Been a Customer of @FreedomMobile since 2011
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Digvijay
(@digvijay8) reported
@freedomsupport Mobile internet is down tonight??
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#LLGT 🏔🇨🇱
(@papiisenpaii) reported
@freedomsupport You cant fix trash 💩
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EMO LEBLANC™©® RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
Hey @freedomsupport do you still do that home data crap ? I am in Saskatchewan and it is telling me I am roaming ?
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Joe
(@joedaviso) reported
@freedomsupport I am not likely to upgrade my plan again now I know it's going to take an hour or so to go back down so I'd really like to see the process changed back to how it was.
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Kevin
(@sierralad) reported
Hi, @freedomsupport. Years ago, when you were still Wind, I didn't sign up with you because you didn't cover my wife's hometown of Stratford, Ontario. When you were acquired by Shaw and became Freedom, I hoped you'd soon service that area.
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Cake Connoisseur
(@cakesinspector) reported
@FreedomMobile hey *******. it's been like 6 hours since i lost my data. what ******** are you morons doing?
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firasfaeq
(@firasfaeq) reported
@freedomsupport no network since yesterday afternoon
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firasfaeq
(@firasfaeq) reported
@FreedomMobile there is no network or internet connection, what is going on, this is a problem since yesterday afternoon
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chris murray
(@chrismu60101677) reported
@FreedomMobile Don't consider @FreedomMobile as a provider. Only care about getting new customers in, could care less about existing customers. Poor CS, considering you can jump to any other provider for $5-10 more per month. It's true what they say, you get what you pay for. #disgusted
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Ali Bhutto
(@BeingAliBhutto) reported
Is your network down? I've been on 4G the whole day in a LTE zone. @FreedomMobile
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Sarcastic Elder
(@SarcasticElder) reported
@freedomsupport I am trying to find out the rules with Roaming and my current plan but can't seem to find this info on the site, or in of my accounts tabs anywhere. Little help?
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sami
(@nothstyles_) reported
@FreedomMobile is THE WORST phone company to ever exist in Canada. I lose service IN MY CITY multiple times a day, it is the most unreliable phone service I've ever used