Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Montréal	Phone	21 hours ago
Kitchener	Wi-fi	8 days ago
Toronto	Internet	10 days ago
Duncan	Total Blackout	10 days ago
Burnaby	Total Blackout	10 days ago
Surrey	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren G (@Darren_G1) reported 6 minutes ago

  @freedomsupport what add on or one-time passes do you have that will help with my roaming in the UK for 2 weeks? I am a current freedom member so looking for as on options. What is the roaming rate $$ if I don't do any add ons? Thanks.

• 
  CharisMaggie Tv| culture, food, language (@charismaggietv) reported 11 minutes ago

  Getting a number for a business is a nightmare when you wanna cancel it. @FreedomMobile why y’all make such a simple process so difficult??

• 
  Nicola (@nichibs) reported 13 minutes ago

  @freedomsupport are there any issues right now as I cannot log into my account either through the app or online

• 
  Aurelia Cotta (@AureliaCotta) reported 26 minutes ago

  So @RogersHelps didn’t fix my cable. And want me to “wait” to get credit for the service I don’t have. 3 hours of back and forth, 😢 We all hate public complaints. Thing is, when I stopped complaining, I moved my cell service and went to @FreedomMobile and will never go back

• 
  𝓡𝓮𝓽𝓽𝔂7 (@7Retty) reported 27 minutes ago

  It’s like once @FreedomMobile gets comfortable taking your money… they make it their MISSION to make your service absolutely beneath them worst possible… fix up.

• 
  @George (@fendermanjazz) reported 32 minutes ago

  @FreedomMobile Freedom mobile has continued to accept my direct payments from my bank account yet not apply them to my account I have finally got it the payment issue straightend out It cost me over $100.00 to do so Money that I will never see and should never have been taken from my account

• 
  🌟 MystikRave 🌟 (@mystikrave) reported 32 minutes ago

  @freedomsupport My husband and I have tried that several time. Doesn't work on roaming either, at best we have had 1-2 bars at best and calls and texts still not going through. Just looking for information on what is happening mostly to hopefully get some sort of eta on service restoration.

• 
  ♡ Julia (@JuliaNichols_) reported 35 minutes ago

  @freedomsupport Okay cool please fix it soon because this is terrible thank you

• 
  Janet Cordahi (@janetcordahi) reported 35 minutes ago

  Hey @FreedomMobile, your app and website are down! Gotta pay my bills!

• 
  Mark Warner (@MAAWLAW) reported 35 minutes ago

  “Globalive Capital has offered $3.75B to buy back @FreedomMobile… a business Globalive founded in 2008 before selling it to @ShawInfo… in 2016… Last week, Globalive bolstered its bid by announcing a [20-year ] network and spectrum-sharing deal with @Telus…”🤔 #competition

• 
  Futuristic (@h91678) reported 35 minutes ago

  @FreedomMobile 3 days after storm still no internet most of ottawa ! This company is GARBAGE ! This was the biggest mistake i made that i chose you #freedommobile

• 
  Jun (@junhu604_jun) reported 37 minutes ago

  @freedomsupport The service in Ottawa is down, how can I make any phone calls?

• 
  Nicola (@nichibs) reported 38 minutes ago

  @freedomsupport Hi. I just noticed the colour I want is showing available. I was offered a loyalty promotion to get a new phone. Can you help or could you tell me what time they are open until to call?

• 
  mo.elleux (@VeryGabby_) reported 39 minutes ago

  And didn't have the audacity to call me back when you said a Manager will call me back about the issue. I left yall to go back to my original providers #freedommobile cause they have NEVER given me such a headache in the 10 years I've been with them.

• 
  Tony Tedesco (he/him) (@Tedesco) reported 42 minutes ago

  Ever try to cancel a deceased person's mobile? I can tell you @FreedomMobile doesn't make it easy. 3 calls and still I will need to email them. They might get back to me in 5 biz days, ONLY if I've provided all the proper documentation. Should have just lied and said I was him.

• 
  Henry (@8220) reported 43 minutes ago

  @freedomsupport am in USA but cannot make or get calls. WHY?? Have bars. Also can't send text!! Network shows as AT&T or T-Mobile. Changes.

• 
  Sensa (@Bridgesburn_) reported 45 minutes ago

  @_akuacoco @FreedomMobile This was me yesterday! They don’t compensate for **** they caused! I asked them how much I have left to pay and she’s asking me why do I want to know😕 are you dumb cus I’m switching!

• 
  ᴺᵃᵗᵃˡⁱᵉ 🤍⁺ (@_akuacoco) reported 46 minutes ago

  I don’t even know why I have my phones services with these ppl @FreedomMobile . Their customer service is dead, their agents are so rude and are NOT knowledgeable about the business. I need to switch

• 
  ♡ Julia (@JuliaNichols_) reported 46 minutes ago

  @freedomsupport Is there any timeline of when this is going to be fixed? Also are we going to be charged for the 3 days that your service was out?

• 
  Louise Coates (@LCoates95) reported 49 minutes ago

  @FreedomMobile how can I cancel my phone plan? Been on hold for nearly 30 minutes?

• 
  Edna Azambuja do Prado (@AzambujaDo) reported 50 minutes ago

  @Tedesco @FreedomMobile Tedesco Can you please ask one of your cousins to help you with that? In these down sad times, you may benefit from removing yourself from stressful situations.

• 
  ♡ Julia (@JuliaNichols_) reported 51 minutes ago

  @freedomsupport Cool. I don’t want to be charged for 3 days of zero service though…

• 
  Nick Resonance (@NickResonance) reported 51 minutes ago

  @freedomsupport Is there currently an ETA for service restoration?

• 
  Tony Tedesco (he/him) (@Tedesco) reported 52 minutes ago

  @dtcooper @freedomsupport If only. My bad. I didn’t rush to cancel his phone right away. You know, grief. Irony is if Mike didn’t pay his prepaid phone by 1st of month they would suspend the line immediately.

• 
  😱😱😱😱😱😱😱😱 (@Mizhakwad14) reported 52 minutes ago

  @mystrangekids @freedomsupport Well at least you have data and cell service. I can’t even make a phone call

• 
  b fullarton (@b_fullarton) reported 58 minutes ago

  @freedomsupport my freedom phone is defective. Keeps losing network. Already had freedom sim swap, didn't help. Freedom store says Sorry about your luck. Why won't they honor warranty?! Moto power phone..great battery but junk hardware inside

• 
  michael pequegnat (@mike_pequegnat) reported 60 minutes ago

  I'm so over @FreedomMobile, the money I pay a month for my phone bill is not worth this garbage *** data. There was one storm and the data goes to garbage. I bet kudo,Roger's or bells data still works perfectly fine. I don't understand why their data is horrible.

• 
  Mary Lou Tatton (@MLTspecialties) reported 1 hour ago

  @AureliaCotta @RogersHelps @FreedomMobile Yup. That’s how service works these days. Badly. But eventually everyone comes to despise their ‘provider’. Cogeco & Bell. I hate them equally.

• 
  Terry Melnyk 🇺🇦🇨🇦🏳️‍🌈 (@tmelnykYYC) reported 1 hour ago

  @freedomsupport Help! I'm in Portugal but have no phone service. What's up?

• 
  Benaebi DorguAkhigbe (@benaebi) reported 1 hour ago

  @freedomsupport Still don't have network @CalawayPark 245033 Range Rd 33, Calgary, AB T3Z 2E9 Whats happening?