Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam and Agassiz.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Phone | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦Nice Segue🍁
(@NiceSegue) reported
Anyone else @freedomsupport having problems with your @FreedomMobile phone service in Toronto today?
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Darryl J. Woytkiw
(@RantingCanadian) reported
@FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work
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Richard Vickery
(@richard_vickery) reported
@freedomsupport meaning that you're stupid, because you won't take the time to educate yourselves on what is, or will be, incorporated in the devices, especially the new ones?
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Darryl J. Woytkiw
(@RantingCanadian) reported
@freedomsupport Not at your prices sorry dropped calls cost me big money. It is bad enough cell phone service in Canada is over priced I am not going to pay over priced and sub standard. But good luck out there.
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile Potential customers beware. @FreedomMobile network doesn't work in 90% of the areas, so you will be left paying 100$ per month for paperweight. They have the worst customer service and will not care once they got you in a contract.
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🌈🇨🇦🍁Mocha 🍁mom -Charlotte 🇨🇦✌️
(@Charlot31041072) reported
@FreedomMobile But can’t run G5 network 🙄🙄🙄
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(@Mahonzzzz) reported
@freedomsupport Every time there’s clouds your service goes to ****. Not to mention if I leave a major city I have **** all for reception. Your service is a joke.
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Gabe™
(@puckzilla777) reported
@freedomsupport my tab is already down to 0 and i switched my number to another carrier yet i still got a bill. do i have to pay it off or no?
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @JF_Viljoen I have Iphone 12 and it doesnt work anywhere. Called your customer service and was told that Iphone 12 and 13 dont work for majority of your customers. Why would you sell these phones and charge customers $100 per month without providing any service. THis should be illegal, imo.
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🌈🇨🇦🍁Mocha 🍁mom -Charlotte 🇨🇦✌️
(@Charlot31041072) reported
@freedomsupport Well maybe help people who have it . Is G5 still in beta version .I sure don’t want it 🤮
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Richard Vickery
(@richard_vickery) reported
@freedomsupport That just tells me that your network is nothing but ****
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L. C. H.
(@1ncredulous) reported
@FreedomMobile Charging me twice a month the past 3 months now saying I'm over my limit. Impossible, I'm on home wifi mostly, plus proof on my phone how much network data I use not even close! #freedommobile
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Enes
(@Enestuvwxyz) reported
@freedomsupport Hi! My account got suspended because I did not top up on time. I just paid my outstanding balance, how long does it take for the service to continue again?
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Predrag Blagojevic
(@pblagojevic) reported
Hi @FreedomMobile, yesterday I purchased a 6mth prepaid plan and just today learned that your network doesn't cover even the very urban neighborhood of Steveston in Richmond, BC. Is it possible that there is no cancellation/refund available?
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Dr. Christopher Leighton
(@ccleighton) reported
@FreedomMobile Your price points are terrific. Your service remains terrible after a few years of service. There is a poor transition to service on Nationwide Cell Towers, and service deteriorates at one end of my home...and there are dead spots remaining in LaSalle. @TELUS has better offers.
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M Mitchell
(@ApesWithEgos) reported
@FreedomMobile Been a customer since back in the Wind days. As of yesterday my Sony Xperia can no longer find any network. 40 hours without connection. Need help here.
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Trish Caron
(@pinkpamplemoose) reported
from
Ottawa, Ontario
@freedomsupport Im not getting LTE.. just nationwide 3G.. alternating between that at no service.. in Ottawa not rural
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Mayank Y
(@MayankY11) reported
@FreedomMobile 1/2..I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later.
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Mariette Stephenson
(@InfoMariette) reported
@freedomsupport @FreedomMobile still waiting to have issues with your company resolved. Third time in a week that back office has NOT called during agreed time!
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Rafal Pruszynski
(@RafalPruszynsk2) reported
@FreedomMobile Last time I was on Freedom there was no service outside of my city and even in the city
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Michael
(@ChefGibson) reported
@freedomsupport I was told many times by your employees 5G is coming...Now your employee tells me the 5G network is on HOLD. Get your facts straight. I will continue to inform people as I got ripped off.
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Chisom Ilokah
(@chisomilokah) reported
@freedomsupport what is going on with your network lately. Been losing service in areas where I typically have service. Is there a current problem I should be aware of?
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Jass
(@jasm33t) reported
@FreedomMobile worst carrier of canada. I ported my number to freedom. No network even in Vancouver. it is one of the major city in the world. Go to surrey again same problem no network even in the centre of the city. It was worst decision of my life to port my sim to freedom.
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Just_Dad
(@CmnSnc) reported
@FreedomMobile I can't recommend @FreedomMobile. Long complaint wait times (often not able to reach anyone), top up funds missing from account, no standardized billing statements. Very disappointing. More work to move carriers but poor customer service + missing funds is not acceptable.
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Mayank Y
(@MayankY11) reported
@freedomsupport I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later. -1/2
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Joe G
(@JoeG64769416) reported
@FreedomMobile I am a freedom customer I recently received an email for phone upgrade. Unable to obtain this offer .
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Ruh Dallas
(@xKingmav_) reported
Freedom mobile the ****! @FreedomMobile
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(@Mahonzzzz) reported
@FreedomMobile your service is so ****. I wish I changed. **** my life.
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sanuzi
(@sanuzi) reported
@freedomsupport how do i disable my voice mail greeting? i don't want any greeting. it seems like i cant do it. even when i make my greeting inactive, there's still one when someone calls my number. please help
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Richard Vickery
(@richard_vickery) reported
@freedomsupport Your Network is a piece of **** just like the iphone, a device that lets others follow one everywhere everywhere that one goes, with or without consent