Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (55%)
• Phone (33%)
• Total Blackout (5%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Mississauga, Toronto, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, Scarborough, and North Vancouver.

City	Problem Type	Report Time
Kingston	Phone	7 hours ago
Vancouver	Internet	22 hours ago
Mississauga	Phone	1 day ago
Vancouver	Wi-fi	1 day ago
Toronto	Phone	3 days ago
Edmonton	Internet	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 5 seconds ago

  @FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.

• 
  Testezlaf (@testezlaf) reported 3 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  J.S. Karma (@EtInferius) reported 4 minutes ago

  @DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy

• 
  Sue T (@pieface2010) reported 5 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  Al Sadius (@Alsadius) reported 5 minutes ago

  Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.

• 
  This Is a Collective (@thiscollective) reported 5 minutes ago

  @FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful

• 
  layla (@MAKHKHKHKHZOUMI) reported 7 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  Matt Chan (@Chanman1133) reported 9 minutes ago

  @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

• 
  Testezlaf (@testezlaf) reported 9 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Stephanie the alchemist (@Stephdalchemist) reported 15 minutes ago

  @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?

• 
  Silvia C. (@SilviaCai) reported 20 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Jen Whyte (@cheesebroad) reported 24 minutes ago

  @FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.

• 
  🦉 (@Raptorswave) reported 26 minutes ago

  @FreedomMobile the worst service plus even worse customer service

• 
  Silvia C. (@SilviaCai) reported 26 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Neeon (@goanraptor) reported 27 minutes ago

  @FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help

• 
  Randy Mikla (@RandyMikla) reported 27 minutes ago

  Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile

• 
  Silvia C. (@SilviaCai) reported 34 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 34 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  Nick G (@Nick_Galo) reported 35 minutes ago

  @FreedomMobile Internet is down in Toronto east

• 
  Scott C (@scottacalvert) reported 37 minutes ago

  @FreedomMobile How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working

• 
  JrT (@JRTeodoro4) reported 37 minutes ago

  @FreedomMobile Is there problem with your internet today? December 16th?

• 
  Silvia C. (@SilviaCai) reported 37 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Ricardo Delgado (@richardlights3) reported 40 minutes ago

  @FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled

• 
  Silvia C. (@SilviaCai) reported 41 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Javi Medina (@javiermedina15) reported 42 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 46 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  Tristan Carpio (@TrisCarpio) reported 46 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  David bristow (@Davidbr14133727) reported 49 minutes ago

  @FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month

• 
  Stephanie the alchemist (@Stephdalchemist) reported 52 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  CONSTANTINE VALDOR (@kami_007x) reported 53 minutes ago

  @FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers