Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (70%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Surrey, London, Kingston, Scarborough, Ottawa, Edmonton, Paspebiac, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford and Shep's Subdivision.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Surrey |
Phone | |
| Toronto |
Internet | |
| London |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Saint Chirp
(@SaintChirp) reported
@FreedomMobile used to be good. I've been with them for 10+ years. Now, terrible customer service and lack of empathy.
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Temi🐆🍒
(@temid4yo) reported
@FreedomMobile can you pick up the customer care line omggg
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Keith
(@Keithito) reported
@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
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Adam Adam
(@AdamA68412) reported
@FreedomMobile Never again . .
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eddiebaseball
(@eddiebaseball27) reported
@FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.
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CZ
(@codyzaz) reported
from
The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
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Juliette
(@Juliettemvp) reported
@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
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Heynow
(@heynow19951) reported
@FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years
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Arise
(@Ariseskater) reported
@FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan
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Jack
(@jbn_jack) reported
Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???
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JrT
(@JRTeodoro4) reported
@FreedomMobile Is there problem with your internet today? December 16th?
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Stewart 🏴 🇨🇦
(@Stewmeak) reported
@FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for
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Jack
(@jbn_jack) reported
@FreedomMobile Wow , my wife cannot even receive phone calls and all Freedom will do is a $10 month discount . Works perfect in Edmonton , but #Camrose it sucks . More Customers , lack of infrastructure = terrible service #FreedomMobile
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rui
(@allfeteinc) reported
@FreedomMobile data outage on my iPhone since 8:05 AM this morning, in GTA area, is it only myself?
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Purna Kumal
(@kumalpurna1) reported
You guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?
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J.S. Karma
(@EtInferius) reported
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
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Rob Steffler
(@RobSteffle) reported
@FreedomMobile can you refer me to a mobile company that offers customer service please
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Vamshi Krishna Kothakonda ✨
(@reachme_vamshi) reported
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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Aन၇нပमпТяईपаош
(@ATripathy1) reported
@FreedomMobile why not offer shared plans with such excellent service.
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(adam)
(@ONRADAM) reported
@FreedomMobile Never ever again
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Catchy name
(@Catchyname5) reported
@FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers
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Stephen (not spellchecking my tweets) 🇨🇦
(@Thatguy1612) reported
@FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me
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Derek Smith
(@derek8128) reported
Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
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Tekin Ozkurt
(@TekinOzkur15081) reported
@FreedomMobile Ok I pay more as a exsisting customer
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Vamshi Krishna Kothakonda ✨
(@reachme_vamshi) reported
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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Keegan Seeburger
(@CuratedCollect) reported
After 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month
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Vamshi Krishna Kothakonda ✨
(@reachme_vamshi) reported
@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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Neeraj Bagai
(@neeraj_bagai) reported
@FreedomMobile Unable to get thru your customer service, can you please help
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Caitlin
(@caitlinnspencer) reported
@FreedomMobile hi- ever since I switched to freedom a month ago I can't receive or send group texts. Your support is telling me freedom will not work with text groups of 10 people or more. Is this true??
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Matt Chan
(@Chanman1133) reported
@FreedomMobile internet has been down for more than 30 minutes. Why? #yyc