Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (70%)
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Phone (14%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Scarborough, Ottawa, Edmonton, Toronto, Paspebiac, London, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford, Shep's Subdivision, Surrey and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Internet | |
| Ottawa |
Phone | |
| Edmonton |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Paspebiac |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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marty🇦🇹🇭🇺
(@Mart_ayy) reported
@FreedomMobile more like broken ****** mobile your data sucks
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Meg
(@MegGillisPhotos) reported
@FreedomMobile Why is it such a hassle to do anything on your services! Your phone staff can't spell my name right or do anything with my account and yet I have to go into a store just to be told I need to phone customer service. Stop sending me in circles over simple fixes!
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ahsm444
(@ahsm444) reported
What’s going on with my service @FreedomMobile? Since this summer it’s horrible! Dropped calls all the time, terrible reception where there used to be great reception (same locations). Always switching to 3G. Always going into SOS mode. It’s becoming unbearable. New phone and SIM
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Mohsin Rizvi, Syed
(@MohsinRizviSye1) reported
@FreedomMobile i am a freedom customer. I wanted to add one more line, i want to keep the old number. Please advice.
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The Scruffs
(@The_Scruffs) reported
@freedomsupport been on hold for 2hrs, calls dropped and frankly shambolic customer service while trying to reach customer retention/loyalty before I take 10+ years of business elsewhere.
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Satya
(@Satya_SRT) reported
@FreedomMobile I don't understand if your customer executives are capable enough to understand the query from the customer. I have asked for a better plan and your executive ended up changing the plan to a higher amount, what kind of service is this? #FreedomMobile
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~faiza~
(@omgfaiza) reported
@freedomsupport I sent a DM but I really would be surprised as I’ve been told the same thing at every point of contact with your customer support today.
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Praddy Daddy
(@traderprad) reported
@freedomsupport I had roaming enabled, just didn't expect $100 for 200MB. Would love to see if we could bring that down somehow.
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@freedomsupport you’ve lost a customer today! I’m stuck in Cuba, turned on $8/day service, never got to use it and got charged $100. Your Loyalty Dept. Offers me $30. What an f’ing joke this company is. I’ll make it my priority to tell every about it!!!
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Sidharth Mohan
(@SidharthMohan44) reported
@FreedomMobile Myself Sidharth Mohan, I was a freedom customer for almost a year. I have experienced extremely bad service from Freedom mobile today. Yesterday, I visited the Freedom store near me to change my prepaid service to a post-paid service for upgrading my hardware.
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ryd3v.eth
(@ryd3v) reported
@freedomsupport your website is broken, devices page doesn’t load it’s just blank. I’ve tried multiple networks and devices, browsers 👀
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Myka Paige
(@PaigeMyka) reported
@freedomsupport Do you not service Gatineau Quebec? I was a customer a few years ago and you did.. A friend told me you don't! Is that true?
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FRAN 🇪🇸🇪🇸
(@mimadrid) reported
@FreedomMobile Does Freedom have any LOCAL customer care help or only in the Philippines?
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allthingsconsidered
(@iamnuriye) reported
@freedomsupport RS - I have already tried to via support online, over the phone and in person. I have now submitted a complaint via the CCTS. Thank you your lack help.
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woohoo331
(@woohoo331) reported
@freedomsupport 10+ years been with you and your uncaring unfeeling "customer support" is demeaning and non Canadian I can tell you shipped it overseas. Support has hit a low water mark with this
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Mohsin Rizvi, Syed
(@MohsinRizviSye1) reported
@freedomsupport i am a freedom customer. I wanted to add one more line, i want to keep the old number. Please advice.
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Aatish Bhardwaj
(@aaybeerocker) reported
Hey @FreedomMobile why you are not providing any offers on my account. There has been significant offers shown on others account but I have not seen with any of them. Please check and provide me with extra 30GB of data as you did to others. I am not happy with your service at all
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ahsm444
(@ahsm444) reported
@freedomsupport Ever since summer 2022 my service is very bad in Mississauga, ON. Prior to summer 2022 I’ve never had any issues. Calls are constantly dropping, LTE always switches to 3G. Phone keeps going to SOS mode because it lost reception fully. I have a new sim and a iPhone 14 pro.
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Keith Cordeiro
(@keithcordeiro) reported
@FreedomMobile I can’t understand how a company relays information to new customers via online chat, to then have a local retailer give different information? As a new customer, why am I the one running around to buy your product?? Am I missing something?? #poorservice
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AA Baby
(@AABABY333) reported
@freedomsupport As a young adult I’ve never had such horrible costumer service. I will never be using freedom services again and I advise every1 to do the same. This company at the bare minimum doesn’t even have the decency to help u over the phone “chat support only”. v upset.
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Shablo
(@croyptyo) reported
@FreedomMobile why ******** can you charge me 631$!!!! Say it’s a mistake which I have recorded BY THE WAY and when I call tell me it’s not reversible?
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Bryan Valderrama
(@bvalderrama) reported
@AdammO_ @FreedomMobile i'm not, i've been trying to fix my mom's account all day. so dumb
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Mike Edwards
(@Ekimsdrawde) reported
@FreedomMobile getting error code 07 with my Apple Watch…can’t connect to cellular. What happens next? This is my last option as 611 and the store cannot help me
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allthingsconsidered
(@iamnuriye) reported
@FreedomMobile are literal fraudsters - no one in person can help you and they refuse to help over the phone and they lie about what the app can do. Never ******* use them.
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FRAN 🇪🇸🇪🇸
(@mimadrid) reported
@FreedomMobile fFreedom doesn’t allow you to take advantages of new offers unless you terminate your present contract , lose funds and start all over. Not great business model and poor customer care team in the Philippines.
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✨ Twiglymcgee 👾
(@JStoeckl) reported
@FreedomMobile Charging me for a service I didn't even use, then not be able to tell me how much my refund is, and make me wait up to 45 days for the refund (of a charge on a line i CANCELLED) saying, your hands are tied? ******** business are you running?
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Aatish Bhardwaj
(@aaybeerocker) reported
@freedomsupport Sorry but I ain’t in that List anytime. This is second time it’s happening. Certainly I would think of switching my network now because I am fed up of these excuses
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~faiza~
(@omgfaiza) reported
@freedomsupport worst customer servic ever experienced. a total mess. online support says to go in store, in store says to call. ive been on hold with customer support for 2+ hours only for them to hang up. then chat says go in store and the store is telling me they can’t help
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Bryan Valderrama
(@bvalderrama) reported
on top of that been locked out of the account despite putting in the correct login into. @FreedomMobile you suck.
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Alef Yei
(@AlefYei) reported
@FreedomMobile, you need to improve your wireless network badly! #NoProgressInManyYears #Broke