Freedom Mobile

Freedom Mobile Outage

Is Freedom Mobile having an outage right now?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart 11/25/2020 08:50

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Phone 84.81% Phone
  • Internet 5.06% Internet
  • TV 5.06% TV
  • Total Blackout 2.53% Total Blackout
  • Wi-fi 2.53% Wi-fi

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Toronto, Kitchener, London, Ottawa, Delta, Calgary, Newmarket, Mississauga, Ajax, Edmonton, Dundalk, Acton, Georgetown, Pointe-Claire and Burlington.

CanadaKitchener Phone
CanadaOttawa Total Blackout
CanadaDelta Phone
CanadaCalgary Internet
CanadaNewmarket Internet
CanadaMississauga Phone

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • Aniime_cutiie sweeT (@Aniime_cutiie) reported

    @FreedomMobile has the worst customer service , I really need to leave !🤮

  • arshad14 Arshad Kazi (@arshad14) reported

    @freedomsupport Pleas retrain your employees on chat claiming that your coverage map is 100% accurate when everyone knows it's clearly not. Stop making liars out of customers facing issues. A recent example, your chat support rep, Nahla, would not accept that the map is not 100%.

  • imjessbadoria E S S A (@imjessbadoria) reported

    @FreedomMobile Hi! You’re online payment method needs to be fixed and updated. It only took money from my card, but didn’t renewed my data. This is not the first time it happened to me. It caused me so much trouble!

  • imarkstr MikeL (@imarkstr) reported

    @Bell Top of my wish would be for @Bell to stop screwing up with customers. You ported my number a week after I called to cancel the port, and now I owe @FreedomMobile almost $1000! To make things worse, I'm paying more each month!

  • clusterplucking Clusterplucking (@clusterplucking) reported

    .@FreedomMobile I've been with your company for 5+ years and I want a new phone. Your staff refuse to help me over a dollar difference. Is that really how you do business?

  • PRAKASH57990570 PRAKASH (@PRAKASH57990570) reported

    @freedomsupport I am an existing customer

  • katlikethief kat (@katlikethief) reported from Toronto, Ontario

    @freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...

  • ONeizy O'Neill Adam (@ONeizy) reported

    @FreedomMobile what’s the deal with not allowing existing customers to switch to better plans that are only for new activations? Where’s the customer retention in that logic?

  • CrisVerdonik Cris (@CrisVerdonik) reported

    @FreedomMobile How? None of the stores have it, the website seems down and when one does get through the phone is not available online. Can it be had over the phone with the head office?

  • mkeshnnn mike shannon Ⴟ (@mkeshnnn) reported

    @FreedomMobile You’re advertising this, but it doesn’t seem like there are iPhone 12 Pros actually available... At least after chatting with a few retail locations. Is it a supply chain issue due to Covid? Also, what’s the latest update on the 5G network next year?

  • highmito James (@highmito) reported from London, Ontario

    @FreedomMobile its astonishing how terrible your coverage is... after all these years... just give up... you are terrible

  • RenaKunisaki Rena (@RenaKunisaki) reported

    @freedomsupport so I should change my phone number every time these scammers randomly choose mine to spoof? That's a lot of expense and hassle to not-fix something that you guys should be preventing.

  • fsahat Fsahat Ul Hassan (@fsahat) reported

    @FreedomMobile Hi I got new line of freedom mobile but connection activation fee is not waived, can you please help me in this?

  • jamiecarter8765 Jamie Carter (@jamiecarter8765) reported

    @FreedomMobile Stay away from Freedom if you're in the Niagara region it's services suck bad

  • scomo44 Elliot Friedmans beard R.I.P. (@scomo44) reported

    @freedommobile worst customer service ever. Went back to @telusmobility due to your lack of coverage, as did my son, and all we need is a port released. You have botched it twice, & now we r on hold for the 3rd time trying to get yr tech clown to figure it out #brutal #joke

  • brennenkovic Brennen (@brennenkovic) reported

    @freedomsupport your credit check system is completely broken. Tried to become a customer and was denied. I have good credit and pay all bill on time. I can get a 5k credit card but not a phone plan lol Maybe its a blessing I wasn't able to sign up with you @FreedomMobile

  • brennenkovic Brennen (@brennenkovic) reported

    @freedomsupport your credit check system is completely broken. Tried to become a customer and was denied. I have good credit and pay all bill on time. I have read people with 800 credit score being denied. Maybe its a blessing I wasn't able to sign up with you @FreedomMobile

  • RHPalmerston3 Lord Palmerston (@RHPalmerston3) reported

    @freedomsupport are there network issues? I haven’t been able to get data for hours in Toronto and I don’t think the issue is with my phone since I’m able to get up on Bell (dual SIM) just fine.

  • jeckenzibbel jeckenzibbel (@jeckenzibbel) reported

    @FreedomMobile After about 5 weeks of waiting to have my number ported to @FreedomMobile, about 8 calls/chats/store front visits, I gave up on them and went to @Fido. Fido ported my number within 3 days. I lost the $80+ I paid to Freedom for activation (which they never did) and talk/data.

  • KingDRC DRC Newell (@KingDRC) reported

    @Apple @RogersMobileCa please help me get my freedom back by ditching @FreedomMobile #WorstServiceProviderEver #RogersGotMyFreedomBack

  • KingDRC DRC Newell (@KingDRC) reported

    Joining @FreedomMobile cost me my FREEDOM want to go back to @RogersMobileCa but Freedom stole my ROGERS SIM!!! Also don’t. Wanna pay activation fee for my mistake? @RogersMobileCa plz help!!!

  • cssoz Lucien M (@cssoz) reported

    @freedomsupport @FreedomMobile so I would be new to freedom. Do I have to be in person to active a brand new account? Toronto is going into lock down by Monday.

  • cssoz Lucien M (@cssoz) reported

    @FreedomMobile so do I have to be in person to active a brand new account? Toronto is going into lock down by Monday. I would be new to freedom.

  • BonnieBlair416 Bonnie Blair416 (@BonnieBlair416) reported

    @freedomsupport Can hardware affect text messages with an iPhone 6? Tried everything else to fix not being able to send messages

  • farhadvohra61 farhad vohra (@farhadvohra61) reported

    @freedomsupport Worst experience of my life getting this carrier, no one is willing to help you out there, tell your problem to agent and asking us to hold and disconnect.. Seriously! Care for your customer is that what you need to be in Business.. Hope anyone is willing to help

  • pisco_beverly Beverly Pisco (@pisco_beverly) reported

    The worst customer service @FreedomMobile Ive been speaking to them for 4 hours and not get anything resolved. ppl dont go with this awful company

  • pisco_beverly Beverly Pisco (@pisco_beverly) reported


  • mysticwonderss tragicdisaster (@mysticwonderss) reported

    Customer service agency asking for my sin #.. I refused to give it to her and requested to speak to someone else ..... she refused to give me anyone else.. How sketchy..... @FreedomMobile

  • SatnamGrewal Satnam Grewal (@SatnamGrewal) reported

    @Fongo_Mobile got to be joking with their $60/10GB plan to have you suffer using voip for calling and texting....even $35/5GB is can go with @FreedomMobile instead.

  • SavanTrada Savan Trada (@SavanTrada) reported

    @FreedomMobile Worst service ever! I pre-ordered iPhone 12 pro on 17th of October, still I haven’t got any reply from anyone! It’s been more then a month now! Shame on you @FreedomMobile