Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (59%)
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Phone (31%)
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Total Blackout (5%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Calgary, Pointe-Claire, Toronto, Abbotsford, Edmonton, Kingston, Vancouver, Scarborough, North Vancouver, Port Coquitlam, Langley, Spruce Grove, Burnaby and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Wi-fi | |
| Calgary |
Internet | |
| Pointe-Claire |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Abbotsford |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Connor Shaw (CS Kid)
(@Curlyshaw) reported
@freedomsupport Nothing you can fix. I know Freedom is just competing for their own seat at the table of the Telecom oligopoly, but lately you’ve made absolutely zero efforts to improve your service, and your plans no longer compete with any of the 6 other companies offering big gig and 5G.
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Fuhret
(@TheFuhret) reported
@Jack_Fisher_4 @FreedomMobile Damn I've gotten plenty
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You keep forgetting to mention the iPhone 12’s best feature: 5G. Oh wait…you don’t support 5G.
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woohoo331
(@woohoo331) reported
@FreedomMobile Got a Samsung 5G phone from you wish I had kept my Pixel the Samsung is awful drops calls, signal, worst phone I have ever owned stuck with it for now
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport Your responses were to tell people to do something totally meaningless. Caches and cookies are only relevant for repeat visits. Next time multiple people report the same issue, assume you have an issue, not us. To do ANYTHING otherwise makes you sound like *****. Big time.
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Laryシ︎
(@rosesmends) reported
@TheJUNOAwards @FreedomMobile Quatro SHAWN BLACKOUT #JFCShawnMendes
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Maria Cavarretta
(@Mvcavarretta) reported
@freedomsupport Not surprised...nothing seems to be working at freedom including my new mobile service.
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Teresa Turner
(@Te_Turner) reported
@freedomsupport I want to cancel my service, second try and am getting the Roger's run around in online chat
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Azeleah Wonder
(@AzeleahW) reported
@TheJUNOAwards @FreedomMobile Trying to hold us down #JFCShawnMendes
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Ed Sparks
(@edspar) reported
.@freedomsupport PLEASE let your customers disable the forced connections to the awful ShawPasspoint hotspots. In a big city it makes walking around with your phone annoying and unusable. I've been with Freedom for two years and happy other than this. It will make me leave :(
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Maria Cavarretta
(@Mvcavarretta) reported
Poor customer service! @FreedomMobile #horrible mobile service provider
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @samicoteli If everyone is telling you it's broken, IT'S NOT US. The fact that it works for you doesn't mean everyone's cache and cookies need clearing. Is this how your mobile support works? FAIL.
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Maria Cavarretta
(@Mvcavarretta) reported
Horrible Customer Service for an existing and repeat client!!! @FreedomMobile
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Scotty Hertz
(@scottyhertz) reported
@Jack_Fisher_4 @FreedomMobile The 2G universe was one of wonderful, blissful nights. Now I get shamed for not helping out with a problem that I have no earthly way of providing assistance to. Are we supposed to pray or something?
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport My statement stands. Your responses are arrogant. I could not imagine dealing with such a company. You actually think our caches could be the culprit…don’t think you understand caches. More likely you have a DNS propagation issue. Your end.
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no1yyc
(@hanzoyyc) reported
@freedomsupport just spent 45 min via text support but getting passed around by 3 different reps already - each time they ask the same questions - I have an account with you, I want to add a new line, I want to give you business, why are you making this so hard for me!?
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◽️tweet◽️
(@_tweeeet_) reported
@iamgroot11 @FreedomMobile Yeah, they don’t have that…but their iPhone 12 ads never state that tidbit.
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You’re pushing the latest iPhone, yet you don’t support the its best feature: 5G. Worse, you don’t even seem to know when you will. A mobile company that doesn’t know their own future plans? That’s worrying.
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Teresa Turner
(@Te_Turner) reported
@freedomsupport I want to cancel my service, I am out of your service region and freedom will not cancel. Its pay as you go, my own phone and a tablet whose contract is over
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◽️tweet◽️
(@_tweeeet_) reported
@freedomsupport @Ani1u7 Yah - a page you've never been to before fails because of your cache. LOL. And Clearing your cookies loses every auto-logon to every site - because some social media guy thinks cookies can cause a 404 error.
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Samantha Samsung⚪
(@Samsung__Sam) reported
@FreedomMobile This is a bad ad.
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ᴋɪɴɢ ʙɪᴇʙᴇʀ🇪🇨
(@teamkidrauhl06) reported
@TheJUNOAwards @FreedomMobile Never say never #JFCJustinBieber
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
I switched cell providers. Pretty darn happy with @chatrmobile. Way better coverage. The data is only 3G but, I'm okay with that. It felt good to rip off the @FreedomMobile shackles after 6 yrs of spotty coverage and customer service that was anything but helpful.
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
@TheGolfSpace @chatrmobile @FreedomMobile That’s what I thought as well Tony. Maybe my LTE was that bad because I haven’t noticed much of a drop off. 5G is just starting here.
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Richard
(@Depo_) reported
@freedomsupport fix your authentication process on your absolutely horribly designed mobile site. Trying to help my mother with her account and EVERY TIME I log in I have to authorize my browser. Every. Time. This is absolutely ridiculous.
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◽️tweet◽️
(@_tweeeet_) reported
@FreedomMobile You don’t even support the iPhone 12’s 5G.
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Geza Remenyi
(@geza_remenyi) reported
@FreedomMobile Hi, I being trying everything, maybe is I write you directly will be easer. My Doctor is calling and I do not get the calls, they are not in my history and they do not go to voice mail. Please can you help is very urgent, the doctor is my oncologist. Read next message
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Paedant
(@paedant) reported
@AndreTheGeek @freedomsupport The lengths they're going to to misleadingly make it sound like you can use your plan normally are sort of insane. I'll tell you what they're refusing to here: You get an insultingly small amount of data when you're off their network, and you're screwed if you go over. Stay away!
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EMO LEBLANC™©® - G.O.A.T.- RECORDING ARTIST 🇺🇸
(@CountryMusicEmo) reported
@freedomsupport As you found out Yes you have to be a current or former @ShawInfo customer in order to get @FreedomMobile Home Internet !
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👁👄👁⁷
(@_IzyBella_) reported
Is anyone who's with @chatrmobile and @FreedomMobile having trouble connecting to a @Bell home phone? It's been 2 months and it's still happening. Ugh