Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Total Blackout (6%)
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Wi-fi (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Nepean, Brampton, Winnipeg, Edmonton, Toronto, Surrey, Vancouver, Coquitlam, New Westminster, Victoria, Nanaimo, Mississauga, Mission and Fraser Lake.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
TV | |
| Nepean |
Phone | |
| Brampton |
Phone | |
| Winnipeg |
Internet | |
| Calgary |
Phone | |
| Edmonton |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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alyssa
(@alyssa_AMD) reported
@freedomsupport My device shows full bars and LTE but no cell or data service is coming through. Texts won't send, no internet. Tried turning data on and off, airplane mode, restarting. Is there an outage?
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Alp Tos
(@alp_tos) reported
I got a new number from Freedom but I can't receive phone calls from other carriers in Canada or outside of Canada. And customer service couldn't solve my problem. @FreedomMobile @freedomsupport
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Alp Tos
(@alp_tos) reported
I got a new number from Freedom but I can't receive phone calls from other carriers in Canada or outside of Canada. And customer service couldn't solve my problem. @FreedomMobile
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @FreedomMobile to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.
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Conniver Belisle
(@ConniverBelisle) reported
@freedomsupport yo all of a sudden I have no service? What's going on with that? My plan usually just renews
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Cristina
(@Cricrifi) reported
My daughter and son in law both have @FreedomMobile and zero coverage in Hamilton, Ontario right now. Anyone else experiencing this? Any answers from customer service?
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hughjashole
(@pappapopaa) reported
@freedomsupport After 1 hour of senseless conversation because of an issue caused by freedom itself. It has been resolved. Interestingly they said it couldn’t be resolved initially. Really suspicious and I’ve lost trust. 1 hour of my precious life. That u stole from me 😡
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..
(@LBDFHa) reported
@FreedomMobile Hi, I've been a customer since high school 6 years ago, I have gotten my phone lost in a parking lot and need to find it. can you help me locate it, it's on and so is my mobile data. Please I REALLY need help if anyone reading this can help me with a solution
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(Lora Diakonov)
(@Lora_Diakonov) reported
@freedomsupport Thanks for tweeting me back!!! Yes I blocked the number as it was an obvious thing to do. But it makes me wonder how this person got my Freedom cell phone number, ad my phone number is private and I never give it out to anyone… I might have to call in to change my phone…
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Hitashi Sharma
(@hitashi_sharm) reported
@Cricrifi @FreedomMobile @freedomsupport Oh, yeah. He is at work and was doing delivery, now figuring out routes. Thats terrible. I am trying to call freedom customer service support its still busy, not getting response except all agents are currently busy😓. I hope everybody reach home safely
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Minesh Salvi
(@bornhandsome80) reported
@freedomsupport I have always used wifi calling option. As soon as i m out of the house, its gone. It doesnot connect Partner’s network rightaway. It takes few minutes to connect. Its okey if u cant give us coverage but website claim is way off than its showing.
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Harpreet singh
(@Happypb38) reported
@FreedomMobile very bad service. Trying to call coustmer care didn’t connect due to bad network.
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Robert Clark
(@RobbieFClark) reported
On Jan 28/23 or so I tweet about my issues with @FreedomMobile, cancel the service. so i go purchase a $25 prepaid plan on 2/10/23 with #freedommobile that has unlimited text and calling only to have my outgoing phone services stopped working 2/20/23.
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☠️Dave Sokolowski🇨🇦🏴
(@ATonofFun) reported
Jesus Christ @FreedomMobile could you make your website any more difficult to deal with? WTF?!?
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Hitashi Sharma
(@hitashi_sharm) reported
@Cricrifi @FreedomMobile @freedomsupport Yes, my brother called and is unable to connect to network.
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Minesh Salvi
(@bornhandsome80) reported
@FreedomMobile , i have been living in this area since 2017, never ever had freedom mobile network at all. Its still not there but your website claim it is. Its false and misguiding information. I do live near to Fisher Hallman and Huron in kitchener. Your coverage claim is false
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HEATED SUPREMACY 🥵
(@OmadeOkwor) reported
@FreedomMobile wtf is this connection?????
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @Freedom to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.
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rik net
(@wessiegoeswest) reported
@FreedomMobile everybody was complaining about all the emergency alerts yesterday. I was in Edmonton the whole day connected to mobile internet and I'd not get any alerts. Not 1. How is that possible?
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Cristina
(@Cricrifi) reported
My daughter and son in law both have @FreedomMobile and zero coverage in Hamilton, Ontario right now. Anyone else experiencing this? Any answers from customer service @freedomsupport
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madds
(@maddiej183) reported
@FreedomMobile @freedomsupport I have done the airplane mode and restart as you’ve suggested to others, this does not help.
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Mandy
(@createtolove08) reported
@freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @Freedom to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it oublically.
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Cristina
(@Cricrifi) reported
@freedomsupport @bornhandsome80 Hamilton no service either
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Harpreet singh
(@Happypb38) reported
@freedomsupport I have called couple of times your hotline always busy if someone answered then they wasn’t able to solve the issue.
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Aaron
(@AaronFDesl) reported
@freedomsupport texting seems to be down for me, is there something going on? Ottawa/Orleans, Ontario area.
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☠️Dave Sokolowski🇨🇦🏴
(@ATonofFun) reported
@freedomsupport No, because your website is shite, there's nothing you can do to help, I have to physically go to a store and waste my time there as opposed to just ordering off the web because I've been a customer for seven years
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kyle bandiera
(@KBandiera) reported
@freedomsupport I'm in Ottawa. No bad weather here
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Cristina
(@Cricrifi) reported
@freedomsupport She tried that multiple times and it didn’t help with connectivity.
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Hitashi Sharma
(@hitashi_sharm) reported
@freedomsupport Thanks. Yes, he already did everything. Even reset network settings. Now Waiting for his call. But i wish freedom should have better customer service on calls rather than messages.
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kyle bandiera
(@KBandiera) reported
@freedomsupport no service. Full LTE 5G