Freedom Mobile

Freedom Mobile Outage

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile problems in the last 24 hours

The following chart shows the number of reports that we have received about Freedom Mobile by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Freedom Mobile Outage Chart 09/25/2022 07:25

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Most Reported Problems:

  • Phone 56.99% Phone
  • Internet 30.72% Internet
  • Total Blackout 4.24% Total Blackout
  • Wi-fi 3.60% Wi-fi
  • E-mail 3.39% E-mail
  • TV 1.06% TV

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Burnaby, Toronto, Pickering, Whitby, Etobicoke, North Saanich, Vancouver, Calgary, London, Edmonton, Markham, Richmond, Cornwall, Ajax and Winnipeg.

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CanadaBurnaby Phone
CanadaToronto Phone
CanadaPickering Phone
CanadaWhitby Phone
CanadaToronto Internet
CanadaEtobicoke Internet

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • MarkSweeney Mark Sweeney (@MarkSweeney) reported

    @freedomsupport Auto join has been turned off for days and it still automatically connects to ShawMobileHotspot. It is grotesque that Freedom Mobile always tries to force me to connect to ShawMobileHotspot instead of my home network.

  • MarkSweeney Mark Sweeney (@MarkSweeney) reported

    @FreedomMobile How do I kill shawmobilehotspot on my iPhone? Someone in my building has it turned on and my iPhone constantly connects to it instead of my home network multiple times a day. It's slow, and means I can't control lights, speakers and my AppleTV from my iPhone.

  • _sheepking JB 🍁 (@_sheepking) reported

    Why is every @FreedomMobile customer care rep extremely incompetent. Im doing a simple plan change and it has taken over an hour. This is one of the most basic things in Wireless

  • 0diamoTutti ⴰⵎⴰⵣⵉⵖ (@0diamoTutti) reported

    @FreedomMobile Deal of **** scammers 👌🏻

  • Jas30317962 Jas (@Jas30317962) reported

    @freedomsupport is such a garbage service. People call me and it says the number doesn't exist, and most of the time WhatsApp calls work. Can Anyone set up a call with me?

  • junezaria Laura Nerenberg 🎻 (@junezaria) reported

    On the line for over 40 min trying to resolve almost $100 in charges I never incurred. Latest rep offered to refund me %50 of what @FreedomMobile is trying to STEAL FROM ME! If I tried to rob a person and only return %50 of goods, I'd be arrested. Where is the regulation?!

  • AishwaryaREswar Aishwarya Rangarajan (@AishwaryaREswar) reported

    @FreedomMobile I'm fed up of your customer service in just 2 days!! I requested for a Port request while purchasing your network's plan.. its not done and Ive big issues cos of this! Here is the reference number FSR00382680

  • kirru2001 Kiran Chinta (@kirru2001) reported

    @freedomsupport unable to connect to any network on international roaming. While in indoors Wi-Fi calling works good

  • rugbyduda Moz DEF (@rugbyduda) reported

    @freedomsupport @cdnblue99 @freedomsupport is the worst. 50% of the time, your coverage doesn't work.

  • atherson_jesse Jesse Atherson (@atherson_jesse) reported

    @FreedomMobile U still got zero down plans?

  • xpanoler xpanoler (@xpanoler) reported

    @FreedomMobile I'd be happy with a decent signal on Commercial drive.

  • 1mcneilaus austin mcneil (@1mcneilaus) reported

    @freedomsupport why would you allow a sales rep to waive the $45 connection charge (which is a ridiculous charge BTW) only to then turn around a blindside a customer and add it to their monthly bill.

  • Mike97060833 Mike (@Mike97060833) reported

    @freedomsupport Looking for a Pixel 6 pro to add my tab if possible. Living in Kitchener, ON and a freedom mobile customer since 2015.

  • Mantoniette13 Marie ANTONiETTE (@Mantoniette13) reported

    @freedomsupport I DMed you. Big problem. Ugh.

  • MikeYou06161695 Mike Young (@MikeYou06161695) reported

    @freedomsupport Is everyone experiencing "system errors" when trying to top up?

  • harryswartz666 Hairy Swartz (@harryswartz666) reported

    @freedomsupport i would like to know why im getting so many spam calls from 1855 area code.... im in Ontario and a loyal customer for many years

  • s_sidd_ Steph Siddon (@s_sidd_) reported

    Any other yyj residents constantly getting txt messages saying "welcome to the US" when you go to the beach? @FreedomMobile just charged me over $100 in roaming fees - and I never left southern Van Isle.

  • FatherlyFigure9 Ronin Conneely (@FatherlyFigure9) reported

    @freedomsupport Never mind I don’t care anymore

  • TheDupes TheDupes (@TheDupes) reported

    @FreedomMobile I was late paying my bill by 7 hours, my deepest regrets, but did you have to shut down my outgoing service? #virginmobile

  • kojam2022 NS (@kojam2022) reported

    @crvnts_minnie @FreedomMobile Freedom, I'm NOT really happy when one of your relations staff makes me an offer in a chat (which I have record of), only to be told later by another of your relations star that it can't be done. NEVER have I experienced anything like that with any relations department! 😱 😡🤔

  • AdamOculporate Oculporate (@AdamOculporate) reported

    @freedomsupport You are paying a fee to cancel service yes.

  • AdamOculporate Oculporate (@AdamOculporate) reported

    @freedomsupport Yes, a fee to cancel the service no longer desired.

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @AdamOculporate @freedomsupport It really is. They comped the device the same before they changed the rules this way. It just allows them to bill a customer who moves out of the coverage area. It's still an acquisition tool for marketing except now we are the ones paying for their recruiting.

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @freedomsupport I need to cancel. I'm not getting the service I pay for. I can't even make a phone call on the road without it dropping. It's just not a service you buy if you need a phone.

  • ColonelAngus17 Colonel Angus 💜 (@ColonelAngus17) reported

    @freedomsupport You just don't have service there. I signed up and moved. I still pay the bill. I just have to use wi-fi if I need to make a phone call. It doesn't work as a phone.

  • ashleydawwnn Odd doll (@ashleydawwnn) reported

    @FreedomMobile why your company so garbage?

  • EthemSala Ethem SALA (@EthemSala) reported

    I can't call my phone from another phone. It transfers to voicemail. Please help me with my solution. @FreedomMobile

  • __Kkkkkkk____ KK (@__Kkkkkkk____) reported

    @Rootbrian_ @marsmarine462 @FreedomMobile Tbh koodo aint bad

  • OldStockCAN Old Stock Canadian (@OldStockCAN) reported

    @FreedomMobile The phone is expensive crap with nothing in the way of innovation.

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @GeekyGoldenberg @FreedomMobile All carriers do that. Just read the fine print. If you purchase the device outright from the manufacturer (or another carrier - you don't even need to be customer, just mention you WANT to buy it regardless as I did), then no such fees exist.