Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Avisekh Ghosh
(@avisekhg) reported
@freedomsupport No worries, I have transferred my loyalty… you lost a loyal customer! Try improving your network outside GTA and stop showing you have 4G across! @FreedomMobile
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SerA
(@serapil_s) reported
@freedomsupport @harry33swartz Talk to @reid_360 they helped me when support services wouldn’t help me🥺..
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𝙲𝙹𝚃𝙾 🇨🇦 🏳️🌈
(@CJ_Toronto) reported
@MobileSyrup I've been with @FreedomMobile for about 10 years and I'm very happy. They just recently upped my monthly data to 30gb and reduced my bill to $30 a month via a long-term customer bonus. I haven't had a phone bill that low for 20 years. What's not to like? 😎
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BethVandenBoeken
(@BethVandenboog1) reported
@freedomsupport Is freedom mobile having issues today? I don't seem to be able to use data. Its a bit of a problem.
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Robert Clark
(@RobbieFClark) reported
So i bought and registered a $25 plan with @FreedomMobile in Febuary, they decided to give me a 20$ plan while taking the whole 25$, i can't wait to see what they do with $50 i just loaded onto my account. #freedommobile sucks.
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عبدالقادر٨٧٨٦٩
(@qKtkSH4fhk4K6C5) reported
I am not freedom customer but i need some help because i received email messages about Bill and Payment #FreedomMobile
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Kartik Soni
(@Kartik__9867) reported
@freedomsupport other option to reach freedom mobile customer care ? Phone line is supspended. Does not have access to landline 📞 how to reach out for reasonable solution ? Of 2 year cancelled tab plan ? I am not with any other carrier
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jason ohashi
(@sakuragi1984) reported
@FreedomMobile stealing money from me! You owe me money. Waited more than 10 weeks now for my refund. Your customer service just keeps telling me the check is in the mail. Terrible excuse. I told them they need to courier my cheque, and they said they can’t. You owe me arrear pmt
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Rootbrian's updates, rational thoughts & opinions
(@Rootbrian_) reported
@HeyimSpike @MobileSyrup @FreedomMobile Fyi, Apple's long-term support gives you 7 years of iOS updates. By that time, iPhone 18 pro/max/ultra*/mini will be ready. *if there is one. Rumors always fail.
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Judith McLaughlin
(@yessfac1) reported
@FreedomMobile @freedomsupport need some help here
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tèmítọ́pẹ́
(@topinsn) reported
@freedomsupport your network is **** is always disappointing at very important times. Either navigating or otherwise.
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harrylarry swartz
(@harry33swartz) reported
@freedomsupport think i found the problem ... i didnt verify my phone number with twitter so you need to follow me so i can DM you... you can unfollow me after the convo if you wish
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QballQ
(@QballQ) reported
@freedomsupport And as I said the reasons you gave me for there being a problem while being on day 3 of not being able to send outgoing text messages were unacceptable and impossible. Tech support would rather blame the end user than admit that your system messed up. So again I'm glad to go.
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ap
(@apascua) reported
The @FreedomMobile agent hang up on me because he could not understand the issue I am having. I was very pleasant and patient with him. And to think I have been with Wind/Freedom for more than 12 years!
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Rahul Chakarvarti
(@RahulChakarvar6) reported
@FreedomMobile u guys don’t issue receipts for payment made on prepaid account? Isn’t that a violation of law as every electronic transaction u need to provide your customers with a receipt. Will be suing u in court of law and claim damages for unlawful conduct.
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C.D.
(@NaijaSweet) reported
@freedomsupport @LeighWay_Art But how is it possible that I’ve used all of my data in less than a day doing what I would normally do in a day but have never been able to use all of my data in a month? I think this is an issue on Freedom’s end. Can you check please?
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Ahmad
(@realkamalia) reported
@freedomsupport Hii I've your one year plan which about 90$ per year now I'm in Saskatchewan Regina I want to ask if your service is only 1-2 province how I could use this sim card I didn't think about it before now I don't have coverage on that sim card
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Hollí Ní Bhreasláin
(@HolliB123) reported
@freedomsupport Hi, I have been having ongoing issues not being able to access my account for a week and the issue has not been resolved despite contacting several customer service agents. I need access to my account ASAP please
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Bro Billious
(@TheRealBroBilli) reported
Is it just @FreedomMobile or is Instagram actually down ?
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Robert Clark
(@RobbieFClark) reported
This is a reminder that @FreedomMobile takes its customers for granted and steals your money. **** all you ******* suits in the glass tower.
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⚡Reverend Storm✨
(@ReverendAliks) reported
@FreedomMobile how long after a payment made by credit card through the app does disconnected service come back?
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The Rev. b0wser
(@therealb0wser) reported
It is very strange how a @FreedomMobile bill has been set to AutoPay all by itself I never authorize auto-pay of bills so I wonder how that happened. No visible option to remove my card either, hmmm 🤔
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Andrew
(@KingLeaf83) reported
@freedomsupport Yeah, it doesn't sound like you value good customers when you don't offer good customers anything at all for being a good customer. We can say what we want about the big 3 telecom companies, but at least with them the experience improves by being a good customer.
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Mark (Bundy) Kennedy 🇨🇦
(@MarkKennedyQW) reported
Having to login to the @FreedomMobile app and have to send a verification every time is ridiculously tedious.
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Sean Semper-Whyte | aka Sean1mc
(@SemperWhyte) reported
@FreedomMobile it sucks that I have a new account, new number and new fraudulent calls I can block, though blocking these calls does not prevent them from leaving 3. 4, or more voicemails daily. It also SUCKS i cant get a Canadian call center rep. I understand … /1
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عبدالقادر٨٧٨٦٩
(@qKtkSH4fhk4K6C5) reported
@freedomsupport I am soory Can you please give me An email to contact him to solve this issue
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Ruby
(@rhubarbcakes) reported
Hey @FreedomMobile your customer service do be trash tho
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Norin Rad
(@Rad6Norin) reported
@FreedomMobile Customer service staff impersonates a supervisor when you ask for one . Or these retards just hang up when they get caught giving false information
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#acab #eattherich
(@covertnerdpunk) reported
**** @FreedomMobile y’all suck
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Poornima
(@nairpoornima) reported
Is @FreedomMobile down or just me? #toronto #freedommobile