Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (65%)
-
Phone (19%)
-
Wi-fi (6%)
-
Total Blackout (5%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Edmonton, Agassiz, New Westminster, Pitt Meadows, Duncan and Barrie.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Phone | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Alpha leon
(@Alphaleon9) reported
@freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.
-
Gerry farkas
(@Gerryfarkas9) reported
@freedomsupport Now try and find a wide frame tv anywhere. It’s important to sell a customer on the benefits of a feature not just sell features. And back then they thought an 85” tv was crazy. They had asked me what size I wanted….
-
cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile I woke up to my phone suspended two days ago (which is confusing because I have auto-pay on and checked 2 days prior to ensure my account was at $0), so when I called again today to have the issue escalated, conveniently there are no managers available.
-
Harman singh
(@Harmans43029438) reported
@freedomsupport I have issue with my internet speed
-
MyNewPunkBand
(@NewPunkBand) reported
@freedomsupport Hey, I replied to say I've already done all of this and your team is telling me that no one is responsible for this type of payment issue. Please escalate or let me know next steps. Otherwise I'll just port.
-
Jarred Stephen Meek
(@heyitsjarred) reported
My @FreedomMobile home internet is so bad that I have to use up my 20GB of Freedom data on my phone....please help.
-
SyedSJ
(@Shsyedj) reported
@FreedomMobile extremely disappointed to note that my issue in Case ID#C71797258 is repeating every month since last 5 months. Feel sorry to point out that your customer team is not proactive in ensuring it is resolved for the rest of the promotion period. #poorcustomerservice
-
Bisi
(@bissybody123) reported
@freedomsupport @Vanterax I've I've having this issue for 2 days. Has it been fixed?
-
Awful McBad
(@AwfulMcbad) reported
@FreedomMobile Your coverage ******* sucks. I'm in the middle of a city there should not be dead zones. $90/mo for what? 0 bars in the middle of Port Moody? You guys are the worst provider in Canada and I'm changing my service as soon as I can.
-
Dylan Carrack
(@CarrackDylan) reported
@FreedomMobile Please disable my cellular service, I no longer wish to live after this tweet
-
cyd ស៊ីដ
(@cydniechanel) reported
@FreedomMobile I now have $1k+ worth of charges added to my account, for reasons still undetermined, and have no phone to use... even though my next bill is only due on February 24th...and no one is available to give real help or answers.
-
halla 🤎
(@hallacoast) reported
@freedomsupport speaking to the Loyalty department right now who said there was no solution except to "activate another new line". I've never been more frustrated with a phone provider before.
-
Blyssful Beauty
(@blyssfulbeauty) reported
@freedomsupport Thank you, the issue is the prepaid account says the top up is due today as I opened the new prepaid this and of course I wanted to pay it off right away but didn’t work and I want to make sure I wasn’t billed any extra due to the top up system error. Will I be charged extra?
-
syrah kai // its poetry but also not
(@SyrahKai) reported
@freedomsupport It’s been awesome I don’t try to give awful corporations a fake persona to relate to consumers on a pseudo intellectual level. It’s pure joy.
-
autumn 🏳️⚧️
(@orangeauroratwt) reported
but remember, i am stuck in isolation, meaning i have to spend what money i have left on food, as i can't access the food program now. furthermore, since my abuser was the one who set up my phone number (**** you, @.FreedomMobile), i'm not allowed to change my plan settings.
-
Gerry farkas
(@Gerryfarkas9) reported
@freedomsupport One customer had bought a 40” tv that was 46” wide and I sold her a 55” tv that was 47.5” wide. When she protested I pointed out that there was an actual 1.5” width difference meaning.75” per side. I had brought out a measuring tape and had her eyeball.75”
-
Heather Y Donily
(@BettieRamone) reported
Shame on you @Freedommobile @Shawhelp for not being able to provide me internet but refusing to refund me the money you charged me for a service I never had
-
〽️♥️Mommy Q♥️〽️
(@tazcj) reported
@FreedomMobile I will never buy another Samsung.
-
Que Sera, Sera
(@cynicalsarahyeg) reported
@FreedomMobile I don’t know why people would ever call. I’m never going to answer. But if you do, I’d way rather have a follow up text explaining your call than have to listen to a voicemail.
-
Joe 🇨🇦
(@joemorin73) reported
@freedomsupport we're experiencing no service at uplands and Paul Anka in Ottawa.
-
MXNT$
(@Montel_Manhertz) reported
@KeelahMcIntosh @FreedomMobile I was with them when the network was smaller and before they had fast data, it was decent. Just be prepared for some call drops here and there. I only left because I was getting discounts for Rogers.
-
Blyssful Beauty
(@blyssfulbeauty) reported
@freedomsupport The agent tried for me this morning but they got same error - credit card payments aren’t available at the time? And think it’s a glitch in the system, as I used top up last week to pay my tab off and it workd. I Do you know if there is an issue with the payment on ITs side?
-
MyNewPunkBand
(@NewPunkBand) reported
Okay, @FreedomMobile , real talk: Your online system won't accept my cards anymore. Bank and other online retailers confirm cards are valid. Your CS team just told me straight up that no one on your side is in charge of payment issues and I will get no help. Preparing to port.
-
Brittany Richards
(@RichieBrittt) reported
@FreedomMobile Maybe with a Nokia. But that could cause some serious damage... 🤔
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.
-
Conor McNeil
(@mcredbeardddd) reported
@FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that
-
MyNewPunkBand
(@NewPunkBand) reported
@freedomsupport I've already talked to your team and been transferred, sent back to try again, sent to a kiosk to pay in person, promised that the issue was resolved, and told that no one is actually in charge of your payment system errors. Please direct me to someone who can diagnose.
-
Marc Paulin
(@Vanterax) reported
@freedomsupport @FreedomMobile I am unable to set autopay or top up my prepaid account. Keeps failing no matter which card I use. Is your payment system down?
-
Stephen Rees
(@stephen_rees) reported
.@freedomsupport I have No Service at Arbutus Ridge in Vancouver. Can you tell me when service will be restored?
-
Mohit
(@Mohit26013158) reported
@FreedomMobile I have recently left your network and switched to fido. After they offered me a deal to bring back their past customers. What are you guys doing for your existing clients?