Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/03/2025 19:55

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, North York, Surrey, Vancouver, Coquitlam, Victoria, Peterborough, Hearst, Milton, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer and Pickering.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Phone
CanadaNorth York Phone
CanadaSurrey Internet
CanadaVancouver Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Come let us scam you and sell your pictures to the dark web and charge you $98 a month for a service that doesn’t work but wait there’s more, you wanted a cheaper plan? Go **** yourself

  • ungullibleguy Rik Ro (@ungullibleguy) reported

    @plutoorbust @DaveSfmg54 @FreedomMobile Hahaha have you called and had any real issues where you had to speak to customer service or you one of Freedom Mobile's employees sticking up for them, because you're obviously oblivious to the lack of service apparently

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport I pray to god you never ever come back ever again

  • pat_mur nifty mittens (@pat_mur) reported

    @freedomsupport why is there no service in south Calgary today? It’s been fluctuating on and off and is crippling my ability to make phone calls

  • plutoorbust Laddie (@plutoorbust) reported

    @ungullibleguy @DaveSfmg54 @FreedomMobile Nah man. Was a customer for 3 years with cheapest plan ever. My issues get resolved everytime. Billing issues, resolved. Like I said their network wasn’t good enough for what I needed. I often feel that when people complain, it’s usually said person that’s the problem

  • ashmeloche ashley ∞ (@ashmeloche) reported

    @freedomsupport doesn't let you downgrade your data plans even though you don't get cell service in the most basic areas that should have service. Then tells you the discounts promised are actually expiring now so your plan is increasing even though you have bad service

  • krixthyan Cristian Arango (@krixthyan) reported from Toronto, Ontario

    Is @FreedomMobile the worst mobile company? Hint: Yes

  • rajveersinghsa Rajveer Singh (@rajveersinghsa) reported

    Wow… I am using my phone number with multiple providers old is @koodo and new is @FreedomMobile both have my number active in their system. @koodo sent cancel confirmation and now monthly as well. My mobile receiving freedom network. It possible 1 number 2 providers?

  • CaribbeanBreez_ CaribbeanBreeze (@CaribbeanBreez_) reported

    @_tweeeet_ @freedomsupport Oh it gets worse! Their customer service is a complete joke of poorly trained reps that don’t know much about their primary service. Pathetic.

  • MommeMonkey Julia MacMonkey (@MommeMonkey) reported

    hey @freedomsupport I need to update my mailing address but I don't want to have to call in and wait and wait ... can you help me online??

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Banchod never come back this company is garbage all the way to hell

  • alberteje66 alberteje66 (@alberteje66) reported

    @freedomsupport are you still having data connection problems in Mississauga?

  • anthony16024029 @Sungmanitu (@anthony16024029) reported

    This phone is giving more greaf than its worth. I'm going back to my main account until I get this Samsung piece of **** replaced by @FreedomMobile

  • Ravetcofx Corbin (@Ravetcofx) reported

    @FreedomMobile Too bad you guys are getting bought by Rogers, I've been a client for 6 years and will leave once my contract is complete

  • xtzfaucet xtzfaucet (@xtzfaucet) reported

    @freedomsupport hi do i have to buy a sim card to use your cell phone plan? i have a samsung phone. im in quebec but your stores arent here so i can still use your service?. is $10 the only fee for new customers?

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @lindshopewalsh @freedomsupport Down with the Scam that is freedom mobile

  • mateogudelj MG (@mateogudelj) reported

    @freedomsupport Then let’s fix it tonight, CS! NOW!

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport I hope the hands you use to steal from people get broken

  • amitahlawat122 amit ahlawat (@amitahlawat122) reported

    @FreedomMobile : most horrible experience, going to complain CRTC about terrible services that i received

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @FreedomMobile is so garbage get no data coverage in Richmond Hill Ontario. Go outside of the GTA the network doesn't work even in GTA it's garbage. Pay extra with another company for a reliable service. And don't respond stupid Freedom mobile this isn't intended for a response

  • musclecaliber Poppa Don (@musclecaliber) reported

    @freedomsupport connection has been spotty the past week and now none of my text messages will get sent. Are y'all gonna fix this for me or should I switch carriers

  • mateogudelj MG (@mateogudelj) reported

    @FreedomMobile PLAN ON UNLOCKING MY PHONE THAT I BOUUGHT OUTRIGHT IN SEPTEMBER 2019 WHEN I AM ALREADY ON TELUS AND YOU CAN’T EVEN DO IT AT A KIOSK? TODAY. NOT TOMORROW. Can’t even call 611? WTF. WORST COMPANY IN CANADA 🤬🤬🤬

  • bugsnew Robert Newbigging (@bugsnew) reported

    @freedomsupport Can you please fix your website? Unable to login. As soon as I log in, I see the payment screen for a split second the back to the log in screen. Tried this on all platforms, same issue

  • WinterBourneTO Winter. Mitákuye Oyás’iŋ (@WinterBourneTO) reported

    heyyy guys... what are your customer service hours like? Last I check y'all were taking calls till like 9pm. Is that still the case? @FreedomMobile

  • WinterBourneTO Winter. Mitákuye Oyás’iŋ (@WinterBourneTO) reported

    @freedomsupport 1am whaaaat??? They're taking calls till 1am?? holy damn. That's incredible. Well I kinda wanna talk to Loyalty. Are they taking calls till 1 am as well?

  • kaywhxtever ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ (@kaywhxtever) reported

    @freedomsupport hi I would like to cancel a line

  • CITIZEN_GUJ Citizen (@CITIZEN_GUJ) reported

    @freedomsupport Eventhough your representative promised me on PM that the activation charges would be waived (credited). I have just received the first bill that has $30 activation charges. Frustration doubling up. A good way to welcome new customer! #freedomExperience

  • CassMonicaa ♔C (@CassMonicaa) reported

    **** @FreedomMobile shittiest phone company everrrr

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport Never get a new phone with this company

  • RetroIffy Zain Tanrisal Sol (@RetroIffy) reported

    @freedomsupport A garbage company that focuses on ice cream instead of being a better company lolol