Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (70%)
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Phone (14%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Scarborough, Ottawa, Edmonton, Toronto, Paspebiac, London, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford, Shep's Subdivision, Surrey and Mississauga.
| City | Problem Type | Report Time |
|---|---|---|
 Scarborough |
Internet | |
| Ottawa |
Phone | |
| Edmonton |
Wi-fi | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Paspebiac |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo Chacon
(@PRMDEC212012) reported
@freedomsupport Cheep *** company... I'm going to spread the word how you suck at customer service
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Raz_Music
(@DJRaz_Music) reported
@FreedomMobile WORST ABSOLUTE SERVICE EVER. WHEN REPS HANG UP AND LEADERSHIP TEAMS MEMBERS HANG UP - YOU ALL NEED TO GET FIRED/ RETRAINED - MAKE A CONTRACT - BREAK A CONTRACT. DO NOT EVER TRUST FREEDOM MOBILE! EVER EVER EVER!
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Jason White
(@Actinolite) reported
.@FreedomMobile Why can't I buy a phone from your website? Your website and phone support both told me to "go to the store". Ontario is under a stay-at-home order, if you haven't heard.
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PapaGord
(@audiobeing) reported
Looking for a cell phone provider? Stay away from @FreedomMobile they are all about the $$ and not about the customer
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PapaGord
(@audiobeing) reported
Well @FreedomMobile messaged me to help which I thought was great until I’m getting the same results as before. So avoid using them if you can.
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The_badguy
(@aff_sunchild) reported
Just had the WORST experience with @FreedomMobile I was totally penalized for something that was entirely not my fault.
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Woody
(@wordstweeting) reported
@FreedomMobile @ShawInfo you have ripped off an elderly person. Explain yourself.! Your customer service is a circular logic of nothing. Shaw, you have put yourselves in a hole. People know how you have ruined WIND mobile for your cooperate agenda. DONT USE FREEDOM MOBILE
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Chrizia 😝
(@ishonate_) reported
Wow all my msgs are sending failed status tonight 🥺 hello @freedomsupport any problems around Scarborough area??
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PapaGord
(@audiobeing) reported
Maybe I’ll have to start a go fund me so I can afford to cancel my account with @FreedomMobile
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Ms. Betty 🇨🇦🇺🇾
(@sanesetti) reported
@freedomsupport you have the worst customer service ever!!! HO says go to store, store says call HO. I need a phone for my job. I need someone to contact me Asap. I will continue to express my dissatisfaction on all media sources
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Sofaking Cool
(@ClamHammer3666) reported
@freedomsupport hey there. Are there any issue with the service? People calling me are saying that they get "this number is not in service" messages some times when they call me today.
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Kassie
(@Kassie_YEG) reported
@freedomsupport Can you tell me whom to ask to speak to, I will call, but I have just changed to a new plan and now I am ready to change to a new carrier, yes over this annoying issue. Im sorry you have to deal with my generations failings as parents as young adults now
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🏳️🌈🧜♀️ Kate (She/They)
(@FrostedSiren) reported
Gotta love good ol' @Shawhelp & @freedomsupport for going to bed a few hours 𝘣𝘦𝘧𝘰𝘳𝘦 a mysterious internet outage with no explanation or expected time of resolution
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Pablo Chacon
(@PRMDEC212012) reported
@freedomsupport I need help
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PapaGord
(@audiobeing) reported
@FreedomMobile your customer service is a ******* home. Guess it’s all about the $$ and not the people you screw over
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Rachel🖤
(@rcurrier425) reported
@freedomsupport I’ve had no service all day, what the hell is going on?
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Anna
(@Anna75403517) reported
@freedomsupport I am a loyal customer. I have a few lines here. I have referred several of my friends. It seems you are not willing to keep me.
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jesus ferreira junior
(@JesusPainter72) reported
@FreedomMobile Please tell customer service to answer the Fhone
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Ms Rose ♡
(@_BOSS__Ladii) reported
Bro why did I ever leave @FreedomMobile , I had 0 problems
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rk
(@rk56196339) reported
@freedomsupport @FreedomMobile not helpful customer service worst telecom services
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kie.la👑
(@kielaaxcruz) reported
@FreedomMobile has the worst customer reps & service ! Don’t even waste your money on this company
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Purplegushers
(@Purplegushers) reported
@FreedomMobile @freedomsupport I may not have a lot of followers on Twitter...I don't care. Your support is horrid and your supervisors have no customer service skills..at all...and management is a no show.
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Tripp
(@MuscleCubTripp) reported
@freedomsupport With the mass WhatsApp Exodus going on at this time, are you also looking into expanding Support into other platforms such as Signal and Telegram?
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jesus ferreira junior
(@JesusPainter72) reported
@FreedomMobile Heloooooooooooiiio. Can you please hired smart people to talk on customer service
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Pablo Chacon
(@PRMDEC212012) reported
@freedomsupport I'm trying to contact freedom on all there numbers but there out of service?
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Truth: Visible In the Eyes & Actions.
(@Kat41414) reported
@FreedomMobile so, i' ve been having this dilemma. I'm paying for what is supposed to be 'unlimited data' & it's not. 2wks b4 my bill is due, I'm told I'm out of data! What does UNLIMITED mean?! Need to find an other service provider; who actually provides
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CANnaDiga
(@CANnaDiga) reported
@FreedomMobile @FreedomSupport I have been trying to order SIM card through your online portal for 3 days!! But your agent is unable to order it. I’m afraid if this is the time it takes to order a SIM, what would it take if there are any issues with my connection in future?
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Slay
(@wjsn_fan_) reported
@Rogers @FreedomMobile WHY IS MY WIFI SO BAD ON MY PHONE F U AND U HAVE LIGMA
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Purplegushers
(@Purplegushers) reported
@FreedomMobile @freedomsupport ...has the worst customer service...and I thought @SamsungCanada was bad...the supervisor was horrid...and management is non responsive...
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Denise Faner
(@dennyfaner) reported
@FreedomMobile awful deal... lol