Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (54%)
• Phone (31%)
• Wi-fi (10%)
• Total Blackout (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, Pickering, Calgary, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, and Anmore.

City	Problem Type	Report Time
Toronto	Phone	6 days ago
Vancouver	Internet	6 days ago
Mississauga	Phone	19 days ago
Pickering	Phone	19 days ago
Toronto	Phone	27 days ago
Toronto	Phone	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gamine67 (@gamine67) reported 36 seconds ago

  @FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?

• 
  the other KC (@iamtheotherkc) reported 2 minutes ago

  Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩

• 
  Wil Boucher (@BoucherWil98675) reported 2 minutes ago

  @FreedomMobile is service down for Vancouver internet?

• 
  ShadowMonk (@4ndrewrhodes) reported 2 minutes ago

  @FreedomMobile How long must one stay on hold with freedom? This is ridiculous I've been waiting to connect to an agent for over an hour, sitting on the phone listening to this terrible music while on hold, desperately hoping someone picks up the friggin phone.

• 
  Scott (@NevinMcScott) reported 5 minutes ago

  - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

• 
  Emmanuel (@cozmopoll) reported 10 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible

• 
  A. (@mcfaddders) reported 12 minutes ago

  Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 12 minutes ago

  @FreedomMobile Their reception in the SE/SW Calgary is awful,

• 
  bikku (@bikku88) reported 21 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Davis Marsh (@Lucidsennin) reported 22 minutes ago

  @FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.

• 
  Tekin Ozkurt (@TekinOzkur15081) reported 23 minutes ago

  @FreedomMobile Ok I pay more as a exsisting customer

• 
  Rosie (@ytRosie) reported 24 minutes ago

  @FreedomMobile FIX THE ******* OUTAGE!

• 
  Lily (@Lily08901017) reported 27 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  EMO LEBLANC™©®🎙️ RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported 28 minutes ago

  Hey @TekSavvyCSR @TekSavvyBuzz I can get cheaper Internet and TV with Freedom mobile ! About $60.00 Cheaper ! So unless you can fix my bill going $127.00 to $181.60 I will be going with the most reliable provider in Canada ! @FreedomMobile

• 
  The Lenis (@LenisTheOrca) reported 29 minutes ago

  @FreedomMobile I contacted you guys 4 hours ago about a very simple issue, my internet was working great but I couldn't reach one site, now my internet isn't working at all! I've been on WhatsApp for 4 hours with 2 of your techs and nothing! I'm disabled & work from home

• 
  layla (@MAKHKHKHKHZOUMI) reported 32 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  CONSTANTINE VALDOR (@kami_007x) reported 32 minutes ago

  @FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers

• 
  Ricardo Delgado (@richardlights3) reported 35 minutes ago

  @FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled

• 
  WyzeOne (@Remlam) reported 37 minutes ago

  @MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!

• 
  Peg City 🇨🇦 (@wpgAce) reported 37 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Laith Khalil (@laithkhalil) reported 38 minutes ago

  @FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!

• 
  rehan (@wawast) reported 39 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 40 minutes ago

  @FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.

• 
  gbreezie (@garry568) reported 41 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

• 
  Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 45 minutes ago

  @FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?

• 
  Adam Adam (@AdamA68412) reported 49 minutes ago

  @FreedomMobile Never again . .

• 
  Eve (@Eve62617669) reported 55 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  sarah (@yeehawsarahh) reported 55 minutes ago

  @FreedomMobile i dislike your phone company and your customer service very much. it’s really terrible how you steal money from customers and then when they call/live chat support numerous times, i don’t get respected or helped and the manager even spells my name wrong

• 
  B̴B̴3̴ (@0xBB3) reported 57 minutes ago

  @ericzawo @rory_mg @FreedomMobile Agreed. Was very happy with them. I just didn’t like how I got 0 service in cottage country. Has the network been improved? It’s been a few years since then

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 59 minutes ago

  @FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE