Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Toronto, Scarborough, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Alex H Singh
(@USATAlexHSingh) reported
from
Toronto, Ontario
@FreedomMobile I preordered on September 17th, 2021. I got my email confirmation but that is it I have not gotten a tracking number oh, your customer support team knows nothing. And today is the official release date oh, did I make a mistake?
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kurokoristy💕
(@flowersinfall) reported
@FreedomMobile can you get call control like god ******* damn, i put my number on the “national dont call list” a month ago and im getting more spam calls then ever
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Kyle Olsen
(@kylegolsen) reported
@freedomsupport the pre-order has had trouble processing credit cards since friday
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BasementAthlete
(@BasementAthlete) reported
@FreedomMobile Wouldn't reccommend Freedom to my worst enemy. Has to be the bottom of the barrel for mobile companies in Canada. Service is so hit and miss it's not even funny
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carynmiller
(@carynmiller2) reported
@freedomsupport @acej_leafs And your service is still dreadful. I’ve been waiting to communicate with a live person all day. To no avail. They’ve disconnected my phone again Disconnect then apologize and assure me that it won’t happen again Everyone knows the ending of the story. Need a new provider ideas ?
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Ryan Thomas
(@blushellneon) reported
@USATAlexHSingh @FreedomMobile "Pre-order" for zfold3 on September 4th, retail location. rep "I have no information sorry! maybe cancel it?"... really? this is sad.
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Mohamad Khanafer
(@mohamadthefirst) reported
@freedomsupport is genuinely the worst customer service experience I've ever had. 4 phone calls, 2 hours and nothing has been resolved 😡
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Jeffy
(@jeffy007bond) reported
@freedomsupport hey! Was on with support for 30 mins and cut off. Unresolved. Everything working except SMS txting, since about 4pm est (Woodbridge ON). Any issues here otherwise?
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Ryan Thomas
(@blushellneon) reported
@freedomsupport Where is my zfold3 "preorder", its been nearly a month since launch, I know of others from this retail location that have their devices, but your rep has no answers and zero support. Please help me, they just push me to refund my order, not helpful at all.😒
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Ali✨
(@AliayahT) reported
@FreedomMobile YOU GUYS ARE THE WORST PHONE COMPANY EVER
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Gobo
(@34gobo) reported
@FreedomMobile The problem is Freedom doesn’t work appropriately.
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azhar
(@bobsakomano) reported
from
Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
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GordonTulloch14
(@GTulloch14) reported
@freedomsupport Hi freedom. I was advised I would recite a call within 12-24 hours, twice. Which has not happened. And now you say 48 hours. I don’t really want to deal with the customer service team as they have already mishandled my issue 3 times.
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@jenn
(@jenn) reported
@freedomsupport Apple has a 0% APR with no money down. I suspect that would be more valuable to your customers who cannot purchase a device outright.
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Trystan
(@TrystanLaurent) reported
@FreedomMobile **** y’all and your trash customer service and your trash internet speeds. Back to Rogers.
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nevermindSH
(@laxboysmom) reported
@FreedomMobile Not the way to go if you want good signal in Canada
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Fully Vaxxed!
(@castrogabyy) reported
@Sibbella @FreedomMobile Had the same problem when I went to Sarnia. Have to fight hard.
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GordonTulloch14
(@GTulloch14) reported
@freedomsupport Hi freedom. I was advised I would receive a call within 12-24 hours, twice. Which has not happened. And now you say 48 hours. I don’t really want to deal with the customer service team as they have already mishandled my issue 3 times.
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questioner
(@questioner888) reported
@FreedomMobile Sorry I can't @GaryGensler @SecYellen are utterly intent on keeping me poor and in poverty
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AllHailGabe
(@Gabe3l) reported
@FreedomMobile Allen Rd and Sheppard (where Sheppard West Station is) needs better reception guys. Only 2 bars down here.
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GordonTulloch14
(@GTulloch14) reported
@FreedomMobile hey freedom, I’ve been waiting 4 days for management to call me about an issue with phone. Fancy escalating the issue and getting someone to sort it out? #SortItOut
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@jenn
(@jenn) reported
@freedomsupport I guess I'm not seeing the 0% down on your site. On a basic iPhone 13 Pro, you require a $840.00 pre-payment for the device—even though my account is well over 5 years old with regular payments made.
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SK
(@SK077879861) reported
I had the worst exp with @FreedomMobile today! The service reps at 200 Dufferin street store are the worst, not friendly and they have this DONT CARE attitude towards customers. I req any1 planning to go for @FreedomMobile as their network provider think twice!
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Minion
(@MinionMania18) reported
@chiefstonefox @FreedomMobile They were slowing it down due to the battery aging and causing older phones to glitch. New versions of iOS make it very clear when the battery has aged beyond then point where it can still support the phone. Replacement batteries are pretty reasonably priced now too.
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GordonTulloch14
(@GTulloch14) reported
@freedomsupport Ok thanks freedom. On a side note, how do I file complaints against staff from the customer service team?
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lettuce dog
(@lettucedogg) reported
@freedommobile why should I have to ******* DM you to inform you your 4G network is hot garbage? I can't even load a Google search or send a ******* tweet. Get your **** together you ******* clowns.
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kick_dart
(@sujithmathewona) reported
@FreedomMobile what’s your email ID to file a complaint regarding your network security ?
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Rui Carvalho
(@Rui_MP_Carvalho) reported
@FreedomMobile Freedom sucks! Promises 5G and doesn’t deliver!
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Nick
(@Neek_h) reported
@FreedomMobile I have just had the most unbelievable awful customer experience ordeal over the last hour and 40 minutes. Your processes and systems are disappointing and frustrating for your customers.
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Ajay George
(@ajaygeorge91) reported
@freedomsupport I'm not able to pay my bill. I've asked you countless times for your support and you now suspended my account. YOU SUCK!