Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (48%)
-
Phone (37%)
-
Total Blackout (7%)
-
Wi-fi (4%)
-
TV (2%)
-
E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie and Ancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Milton |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
Wooley
(@woolc32) reported
@FreedomMobile @SamsungCanada Friends and it never gets old
-
Ayesha Jaat
(@AyeshaJ85) reported
@FreedomMobile @SamsungCanada Breaking Bad. But just finished season 1. It's so binge-worthy
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Your telling me nobody can contact me within Freedom?? I want to speak with a live agent.. someone who doesn't hang up on me preferably.. find a manager to contact me 613 600 0199..
-
ClimaClub
(@ClimaClub) reported
@FreedomMobile @SamsungCanada i never knew parks and rec was so good
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Issue is your agents hang up. They clearly don't want to keep me as a customer. I want to cancel and pay off my balance. I would like a discount on the tabs for all the BS if you wish to keep the 27 friends I got to sign up with you guys in April 2019.. call me 613 600 0199
-
Suicat 🍉
(@erica_inlorule) reported
@freedomsupport I've talked to many people. This issue is beyond regular customer service. I'm porting out my number, and warning my friends to do the same.
-
stephanie
(@stef1307) reported
@FreedomMobile @SamsungCanada I am currently binge watching breaking bad again
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport Interesting how other Shaw products have Face ID integration. Bad move.
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Also.. every agent give me different prices owing?? One even said my 600 tab I had to pay another in taxes?? wtf
-
heather
(@heatherlike) reported
@FreedomMobile @SamsungCanada Breaking Bad and Derry Girls on @Netflix_CA
-
David
(@nutsaboutwork) reported
@FreedomMobile @SamsungCanada Finished Breaking Bad and now onto Better Call Saul. Both are so addicting!
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport No reply, thanks for your support.
-
Hassan
(@h_yaf078) reported
@FreedomMobile @SamsungCanada Breaking Bad
-
mark richardson
(@Surtock) reported
@FreedomMobile @SamsungCanada I'm binging Better call Saul, and a new phone might help me get in touch.
-
Sukriti
(@sukritikhosla) reported
@FreedomMobile @Brightstar [2/2] customer service I was told the request is expired and can not be recreated (which I never submitted), the rep hung up on me without resolution. Terrible experience and my insurance money is not returning any repairs.
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport Then it should reflect in my account.. and it doesn't.. im so done with Freedom.. ive been paying my accounts always on time... got shitty service, connection issues and lied too.. if someone doesn't contact me soon.. freedom will loose 27 friends of mine all do to renew soon
-
Marc Belisle
(@MARCBELISLE1) reported
@freedomsupport After being hung up on 3 times I'm not exactly motivated to call. I was hoping Freedom would appreciate me as a client and reach out but I guess that's not the case. Great customer service 👍
-
Mehul B
(@Faze_Mehul) reported
@FreedomMobile @SamsungCanada Been rewatching the office. Loyal freedom customer who could use a new phone.
-
B Cliff
(@59mimico) reported
@freedomsupport @FreedomMobile is there current issues with your service in the South Etobicoke area? Call drops and poor reception. This has just happened recently.
-
2rky
(@2rky) reported
@freedomsupport hi. I got my number in 2017, the representative told me I don’t need to visit a branch to cancel the number and I left Canada mid 2020 and never used the number, now I received an email with unpaid balance !! How to solve this issue, I want to cancel the number
-
Jeremy
(@MonkeyShines74) reported
******* @FreedomMobile. Bastards suspended my account for no payment after the money was taken out of my bank the day prior. I should cancel and go with another provider. Been with them for years!
-
brian wall
(@itbbrian) reported
@FreedomMobile @SamsungCanada Breaking Bad
-
Marc Belisle
(@MARCBELISLE1) reported
@FreedomMobile WTF.. trying to solve issues regarding my internet and my tab.. wanting to pay off.. upset because service sucks and your reps hang up on me.. 3 times... yeah that will keep me as a customer..
-
Cris!
(@BaikerC) reported
@FreedomMobile @SamsungCanada Breaking Bad!
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport 15 min on all 3 of them and no successful connection. Would be nice to know what actual network I’m selecting. As I know Bell doesn’t work out here.
-
hedgehog managers put them in the Gamestop
(@TaishkaLefler) reported
@freedomsupport I got hung up on so I'll try Twitter. I want to remove the Phone Protection Plan 9 from my account. I've had the phone 3 months now, I think I'm good. There used to be codes you could use to cancel various add-ons; text that code & it gets cancelled.
-
Dallas Groot
(@iamgroot11) reported
@freedomsupport Why is it almost impossible to get a working Nationwide network (stupid marketing name on your end) when selecting them from the list. Which network works. All I’m getting is empty bars on all 3 of them.
-
Cynthia Piercy
(@8thCyn) reported
I am beyond disgusted with the "customer service" provided by @FreedomMobile. I have been dealing with their ineptitude for three months now, and am going to have to go through my bills to see how badly they've screwed everything up. Just what I need.
-
Sukriti
(@sukritikhosla) reported
@FreedomMobile @Brightstar [1/2]Been a freedom/brightstar customer for years. Was trying to create repair request and did not submit but website bug created request on its own. And the request was not as per my requirements. Upon calling [continued]
-
🇨🇦 Cheryl 🇨🇦
(@loucheryl) reported
@FreedomMobile @SamsungCanada Breaking Bad.