Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/02/2023 10:20

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (62%)

    Phone (62%)

  2. Internet (22%)

    Internet (22%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Hamilton, Toronto, Nepean, Frankford, Edmonton, Montréal, Oakville, North Vancouver, Calgary, Kapuskasing, Richmond Hill, Stoney Creek, Maple Ridge, Etobicoke and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaHamilton Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaToronto Phone
CanadaToronto Phone
CanadaNepean Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • juleslalalalala Julie (@juleslalalalala) reported

    @freedomsupport Any call out. Or access voicemail. Is there an outage in Toronto?

  • dan_kako8 Dank (@dan_kako8) reported

    @FreedomMobile How can you promote unlimited data…and say with limited speeds… you might as well just say you’re only going to be able to use Facebook messenger services, because the low speed is dog ****.

  • cambosaffron cambosaffron (@cambosaffron) reported

    @FreedomMobile hi do you have a network problem in the York region? Calls are garbled and they drop suddenly. Happened multiple times since morning.

  • lizabutcher Liza Butcher (@lizabutcher) reported

    @FreedomMobile my iPhone will not allow me to call. Is there a problem in Toronto?

  • tha3pLe 💲I G (@tha3pLe) reported

    @FreedomMobile quite dissatisfied with your service .

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport That is absolute garbage and you know it. So now my phone is off and I have to possibly wait 5 days for it to be back on? You guys could have atleast sent out a text saying this payment option won’t be available. Now I’m screwed with no phone. Thanks. Definitely changing service

  • junkyardinv JunkYardDogs (@junkyardinv) reported

    Yo your online services are a joke. Can't even pay your bills online. Rejected for months (cue your retard drone **** in your skull, assuming 'his card problems something like that...) Switching companies. @FreedomMobile

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport you pieces of **** took out interac payments. now i can't pay my bill. A big **** YOU, from me.

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport you pieces of **** took out interac payments. now i can't pay my bill. A big **** YOU, from me.

  • sierralad Kevin (@sierralad) reported

    Hi, @freedomsupport. Years ago, when you were still Wind, I didn't sign up with you because you didn't cover my wife's hometown of Stratford, Ontario. When you were acquired by Shaw and became Freedom, I hoped you'd soon service that area.

  • ReverendAliks ✨Reverend PrettyBoy✨ (@ReverendAliks) reported

    @freedomsupport There's an issue with my data service, I can't connect at all

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I didn't ask for a response your network is awful and service is ****. I've called over 10 times in a little over a year its a waste or time you do nothing about the issue except ask if I changed settings. Freedom is **** I can't wait to leave I will pay more with Fido

  • Bmaybars MAybars (@Bmaybars) reported

    @FreedomMobile Thanks God, not a customer of the FM anymore. Switched over to Public Mobile with better reception service. Thus, my ph battery lasts longer. Furthermore, mobile phones are significantly overpriced than the rest of the market players. Also it has become part of the ROBELUS.

  • VergeMMA Austin Verge (@VergeMMA) reported

    Don’t go with @FreedomMobile unless you absolutely have no choice. My #FreedomMobile data doesn’t even work when I’m at home. Called #customerservice and was told I needed an add-on to my plan. Absolute garbage. @freedomsupport

  • ReverendAliks ✨Reverend PrettyBoy✨ (@ReverendAliks) reported

    @FreedomMobile Why is your data down in Vancouver BC??? I can't connect at all and have tried everything

  • ReverendAliks ✨Reverend PrettyBoy✨ (@ReverendAliks) reported

    @freedomsupport The data services are down in Vancouver BC, when can you fix this? I'm on a 5 hour bus ride

  • VergeMMA Austin Verge (@VergeMMA) reported

    @freedomsupport The data allotment was not used for the month and an add-on would be necessary just to have any access to data, at any speed. Completely dishonest. #customerservice #fail #Canada 🇨🇦

  • bella1973jj jenn johnston (@bella1973jj) reported

    @FreedomMobile If you are owned by Bell Canada ... and they already have 5G ... WTF is the hold up with YOU not having 5G??? 😡

  • NoRegretPulp Eric (@NoRegretPulp) reported

    @freedomsupport Hello? Anyone there to offer support?

  • jasonrcormier Jason (@jasonrcormier) reported

    @FreedomMobile why is it you make it impossible to activate a new SIM card online and customer support on the phone is unable to help? I have been given 4 different links so far, only 1 of which allowed me to try and all it does is say something went wrong. Useless service.

  • chrismu60101677 chris murray (@chrismu60101677) reported

    @FreedomMobile Don't consider @FreedomMobile as a provider. Only care about getting new customers in, could care less about existing customers. Poor CS, considering you can jump to any other provider for $5-10 more per month. It's true what they say, you get what you pay for. #disgusted

  • ungullibleguy Rik Ro (@ungullibleguy) reported

    @DaveSfmg54 @FreedomMobile Were you paid to tweet this, as this is asinine. I'm the problem with a provider that made promises to a client and didn't deliver🤔 Just Dave sounds just so stupid.

  • Raphleta Raphleta Taylor (@Raphleta) reported

    @FreedomMobile you damn teefing #Canadian company leave my #SIMCard alone!!

  • megabundance megabundance (@megabundance) reported

    @freedomsupport cell phone service down in Ottawa? I'm up to date on my bill!

  • NoRegretPulp Eric (@NoRegretPulp) reported

    @freedomsupport Customer service please

  • TrevorNose89 trevor noseworthy (@TrevorNose89) reported

    @freedomsupport I'm not reaching out to you I've called multiple times nothing gets fixed and done about how **** and unreliable the network is. I get accused of changing settings which haven't been touched. Just letting people know Freedom is **** and pay more to go with a different company

  • nothstyles_ sami (@nothstyles_) reported

    @FreedomMobile is THE WORST phone company to ever exist in Canada. I lose service IN MY CITY multiple times a day, it is the most unreliable phone service I've ever used

  • Killasandra Denise Parsons (@Killasandra) reported

    @freedomsupport - why is my phone not working? I can't call anyone, yet my son on same network can and we are both in the same house (Yes my account up to date)

  • CountryMusicEmo EMO LEBLANC™©® RECORDING ARTIST 🇺🇸 (@CountryMusicEmo) reported

    Hey @freedomsupport do you still do that home data crap ? I am in Saskatchewan and it is telling me I am roaming ?

  • ToTheCode Rajeev (@ToTheCode) reported

    @FreedomMobile Been on a call 45 minutes. B/c my Auto pay was removed with out my permission for over 6 months. My card didn't expire. still no solution. Been a Customer of @FreedomMobile since 2011