Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Total Blackout (6%)
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Wi-fi (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Vancouver, Coquitlam, New Westminster, Edmonton, Calgary, Victoria, Nanaimo, Mississauga, Mission, Fraser Lake, Burnaby, Kitchener, Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Vancouver |
Internet | |
| Coquitlam |
Internet | |
| Vancouver |
Internet | |
| New Westminster |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Minion
(@MinionMania18) reported
@chiefstonefox @FreedomMobile They were slowing it down due to the battery aging and causing older phones to glitch. New versions of iOS make it very clear when the battery has aged beyond then point where it can still support the phone. Replacement batteries are pretty reasonably priced now too.
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Kyle Olsen
(@kylegolsen) reported
@freedomsupport the pre-order has had trouble processing credit cards since friday
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nevermindSH
(@laxboysmom) reported
@FreedomMobile Not the way to go if you want good signal in Canada
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Chief Stonefox
(@chiefstonefox) reported
@MinionMania18 @FreedomMobile More headaches and iPhones as they do not sync with Microsoft worth a darn iTunes is a pain in the butt to use it is a very poor platform and is to lock down and controlled
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Dionnisios Xenos
(@Dxeblack) reported
@FreedomMobile @freedomsupport @Apple Yesterday I paid $914.17 CAD to Freedom Mobile to preorder the Iphone 13 Pro Max (256 GB), then told me the preorder is not going through and that they cannot process it or refund me so the only "solution" is attempting a CC charge back.
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Melissa
(@Sibbella) reported
@Massoud58677991 @FreedomMobile I live in Windsor, my dad lives near the river. Every time I visit him I get charged, or if I just drive down Riverside Dr. I'm do annoyed by it.
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April Q
(@aprilapes9) reported
@freedomsupport Hey you guys. I upgraded my phone last year during black Friday. My phone is broken. The screen is totally cracked all over. Is there any way I can get an early upgrade?
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pomonella
(@pomonella01) reported
@freedomsupport yes, i'd like to cancel a line which i could not figure out how to do online, and i got ignored by your imessage and phone support lines. please kindly sort your ****.
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kick_dart
(@sujithmathewona) reported
@FreedomMobile what’s your email ID to file a complaint regarding your network security ?
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Ajay George
(@ajaygeorge91) reported
@freedomsupport I'm not able to pay my bill. I've asked you countless times for your support and you now suspended my account. YOU SUCK!
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Chintan Shah
(@chintanmtt) reported
@FreedomMobile I am having problems ordering from your website. You really took the excitement of owning an IPhone 13
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Double Vax Bräd
(@BradleyMassen) reported
@chiefstonefox @FreedomMobile Shut ******** up and let people get what they prefer.
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carynmiller
(@carynmiller2) reported
@freedomsupport @acej_leafs And your service is still dreadful. I’ve been waiting to communicate with a live person all day. To no avail. They’ve disconnected my phone again Disconnect then apologize and assure me that it won’t happen again Everyone knows the ending of the story. Need a new provider ideas ?
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Jeffy
(@jeffy007bond) reported
@freedomsupport hey! Was on with support for 30 mins and cut off. Unresolved. Everything working except SMS txting, since about 4pm est (Woodbridge ON). Any issues here otherwise?
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questioner
(@questioner888) reported
@FreedomMobile Sorry I can't @GaryGensler @SecYellen are utterly intent on keeping me poor and in poverty
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Chief Stonefox
(@chiefstonefox) reported
@kyx69 @FreedomMobile That should tell you something right there how bad the software on Apple devices is how many bugs and loopholes and how good the software on Android devices is no loopholes and no bugs
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Ali✨
(@AliayahT) reported
@FreedomMobile YOU GUYS ARE THE WORST PHONE COMPANY EVER
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coupleofdoge
(@coupleofdoge) reported
Freedom Mobile cut off my service despite sending me an email confirming my billing was set up correctly. Beyond frustrated. Paying thousands per year for what? Called 611, can't speak to a person. Emailed no response yet, DM no response. @FreedomMobile @freedomsupport
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tito
(@hebero1984) reported
@freedomsupport No thanks I already submitted my complaint to ccts
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Massoud
(@Massoud58677991) reported
@Sibbella @FreedomMobile Exactly I was sick and tired of this issue I was in Niagara Ontario but got charged every time for USA roaming now with bell and not worried
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AllHailGabe
(@Gabe3l) reported
@FreedomMobile Allen Rd and Sheppard (where Sheppard West Station is) needs better reception guys. Only 2 bars down here.
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notk
(@lieseurz) reported
@freedomsupport I was calling Customer Care but received nothing. I was wondering how to get my issue fixed with my account. Thanks!
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MarleneD
(@MumbyfromJa) reported
@freedomsupport hello, I would like to know why it is that I have paid for my service and I do not have it????!
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lettuce dog
(@lettucedogg) reported
@freedommobile why should I have to ******* DM you to inform you your 4G network is hot garbage? I can't even load a Google search or send a ******* tweet. Get your **** together you ******* clowns.
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🤘🏼
(@EloiseTaylor) reported
Switched to @FreedomMobile yesterday. Having issues porting my number and the attitude of the reps via chat is making me want to go running back to @PublicMobile 😭
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Fully Vaxxed!
(@castrogabyy) reported
@Sibbella @FreedomMobile Had the same problem when I went to Sarnia. Have to fight hard.
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kurokoristy💕
(@flowersinfall) reported
@FreedomMobile can you get call control like god ******* damn, i put my number on the “national dont call list” a month ago and im getting more spam calls then ever
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Chief Stonefox
(@chiefstonefox) reported
@MinionMania18 @FreedomMobile I got rid of iPhone when I found out that Apple was updating the software to purposely slow the device down to mandate that you step out and spend another $1,000 to replace the phone I don't need someone telling me when it's time to replace my phone and purposely slowing it down
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azhar
(@bobsakomano) reported
from
Toronto, Ontario
@freedomsupport been trying to reach live body for phone support since yesterday but keep getting message to call back within business hours when I’m calling DURING business hours … or were you closed yesterday at 3PM EST, 4PM EST & 6PM EST
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aysha
(@noacflwt) reported
@freedomsupport in the middle of the UBC campus and getting absolutely zero service - can’t even send a text - what’s up with that?