Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 12/14/2025 07:35

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Calgary, Edmonton, Toronto, Belleville, Nepean, Windsor, Ottawa, Montréal, St-Jean-Port-Joli, Vancouver, Brampton, Winnipeg, Surrey, Coquitlam and New Westminster.

Loading map, please wait...
City Problem Type Report Time
CanadaCalgary Phone
CanadaEdmonton E-mail
CanadaToronto Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaBelleville Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • Kitsuism Miku 🏳️‍⚧️ (@Kitsuism) reported

    your services are **** @FreedomMobile

  • JaneAero Frances Harvey (@JaneAero) reported

    @freedomsupport Hi, I had been trying to update my autopay settings on the website as I got a new credit crad but kept getting an error message. Just spoke to call centre rep and she tells me there is an issue with autopay right now, any idea when this might get resolved?

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • barefootcindyy 🦋 (@barefootcindyy) reported

    @leeannelv1 @TELUSsupport @FreedomMobile i never had complaints but once I needed assistance: they apologized for the inconvenience AND emailed & texted me numbers who i can call to fix the problem IF i dont get contacted in an hour — i never had to call!

  • NancySamuel68 Nancy (@NancySamuel68) reported

    Freedom mobile has become terrible #freedommobile

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Bad Guy Remix I Vote For #JFCJustinBieber

  • BrittanyBxtch_ BrittanyMarie (@BrittanyBxtch_) reported

    @FreedomMobile what’s the point of a pin if your gunna do a verification check every time I go to sign in :/

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • tatemcraept Tate Mcrae Portugal (@tatemcraept) reported

    @TheJUNOAwards @FreedomMobile bad ones #JFCTateMcRae

  • tatemcraept Tate Mcrae Portugal (@tatemcraept) reported

    @TheJUNOAwards @FreedomMobile Bad ones #JFCTateMcRae

  • PhilipSeguin philip seguin (@PhilipSeguin) reported

    @FreedomMobile Why is the freedom mobile website so slow? Everytime I visit it I'm so annoyed.

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

  • imanavmehta 𝐌𝐚𝐧𝐚𝐯 𝐌𝐞𝐡𝐭𝐚 (@imanavmehta) reported

    @freedomsupport 3 times escalation. No solution. You have more questions than we do and I just had a one hour chat which was futile. Dont want to send you a message anymore

  • imanavmehta 𝐌𝐚𝐧𝐚𝐯 𝐌𝐞𝐡𝐭𝐚 (@imanavmehta) reported

    @FreedomMobile you have the worst customer service reps ever. 😡😡😡

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Bad Guy Remix I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber

  • bizzlestin1994 Justin Bieber Fan (@bizzlestin1994) reported

    @bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber

  • MsSinghLink N (@MsSinghLink) reported

    @freedomsupport I've been looking for the pink s21 5g and it's not in stock online but every store in my city does not pick up the phone! I've been calling for a week and I can't get a single answer. Is there any solution? I'm tired of hearing phones ring out all day. Thanks!

  • ProudJBStan Proud JB Stan (@ProudJBStan) reported

    @bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber

  • ShawnAl55730558 Shawn Allen (@ShawnAl55730558) reported

    @freedomsupport Why doesn't Freedom Mobile support group text messaging and when will this be supported? Not really "Freedom" after all are you!