Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, Vancouver, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg, Kitchener and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mathieu
(@TotvsTvvsEgoSvm) reported
@FreedomMobile Too bad it's still an iPhone though
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport Nope, I am done with you guys. I went to freedom cause I thought it would be cheaper but it’s not. Instead I am paying the same amount as I was with Bell and Rogers and I’m getting worse service.
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Billy
(@sikntrd15) reported
@freedomsupport @imeldamata I cant believe how absolutely crap this company is. Practically zero phone service and no willingness to help
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Mana Scott
(@ItsManaBitch) reported
@freedomsupport Yesterday the service agent told me you don’t have options to help clients anymore until after service has been suspended. I’m guessing it just a money grab for the company from people who during the pandemic have fallen on hard times? This feels really wrong and shady to me.
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winner2681
(@Winner2681) reported
@FreedomMobile Hello, I turned roaming on and came to India but it is not working here. Please help ASAP. I need urgent help
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Can I Fish
(@CanIFish1) reported
@freedomsupport Hi my wife is having issues with her phone. Her own phone constantly calls her and dozens of unknown callers call her all day
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Johnathan Onland
(@JohnathanOnland) reported
@FreedomMobile No 5G and LTE doesn't work in my hotel. I can't get a dedicated internet connection here because they ripped it out and you stopped selling hotspot modems anyway. Only choice is to crack wifi because you can't get prepaid unlimited data with cash anymore. Way to lock out the poor
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport Hahaha that’s all you can say? 😒 I don’t have Wi-Fi at work. How about offering better service so I don’t have to keep my LTE antenna off all the time or so I don’t lose signal when I’m at the mouth of the Etobicoke creek, which is in Toronto in case you didn’t know.
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile @FreedomMobile - worst phone company with worst customer service. Zero service with huge bill
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Percy Villena
(@percyvuv3) reported
@FreedomMobile Why do I need a 5G phone on a 4G service????
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Laine Butler (Ashwell Woodland)
(@laine_butler) reported
@Fidomobile is honestly the worst. Wont price match with @FreedomMobile and i've been a customer for years. Guess it's time to switch!
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Melissa C
(@Melie_C22) reported
Switched from @FreedomMobile to @koodo because freedom doesn't have service in small towns and was cheaper at koodo for more data, just to realize I barely have service in Peterborough which seems to be a pretty big city 🤨 one bar and finicky data is pretty ******.
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Mohit
(@Mohit26013158) reported
@FreedomMobile Fido offering me 25GB for 40$. You guys have a better offer or should I switch from your network?
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ps
(@21psvk) reported
@freedomsupport Thank you. My order was made on the 17th (1st day) before noon, can I expect it soon? Also, what type of parcel service will you be using? Just looking to get an idea of the mail time as well.
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Malia
(@_mxlia) reported
@FreedomMobile Your service is trash. Keep this up and your company files for bankruptcy in 2 years because all your customers are going to Bell
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Nick Runyeard
(@NickRunyeard) reported
@DownStatus: you (re)published a Tweet I authored about @FreedomMobile. However, you failed to acknowledge the context of my Tweet, and you're using it to promote your service. Remove it please. Thank you.
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𝕊𝕒𝕞𝕦𝕖𝕝 𝕆𝕦𝕘𝕒
(@Ougasam) reported
@freedomsupport @manisukhi I have been trying to upgrade or buy iPhone 24 pro max but the system says my line is not eligible. My calls went to some clueless agent in call centre in India. Text messages at answered by BOTS. Once a customer @freedommobile doesn't care.
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @kzarash Your network is non existent, keep looking
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Tiffany Shim
(@TiffanyKShim) reported
Is the @FreedomMobile network down, or is it my phone finally giving up me? (Hoping it's not my phone...)
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Billy
(@sikntrd15) reported
@freedomsupport We are flying people to the moon but cant get cell phone service in richmond hill
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport I have to keep my LTE off all the time cause it just keeps switching between LTE and 3G when I’m at work. Doing that kills my battery. I can’t even get a decent signal in Milton where I work.
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile @FreedomMobile is the worst. Pay more to have piece of mind.
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile @FreedomMobile is the worst. Monthly payment for zero service and worst customer service in the industry, by a mile.
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Albeno
(@Albenoz) reported
@FreedomMobile @FreedomMobile why don’t you have network in Montreal?
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Austin Verge
(@VergeMMA) reported
@kmcpatriot The phone was great, the service was absolutely terrible so I cancelled. They even sent my already paid bill to collections. 🇨🇦 #Incompetent #FreedomMobile #Canada
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Chris Topher
(@RallyMD) reported
Does anyone else find that the @FreedomMobile page is utter garbage and won't ever load properly? I find it terribly annoying. Trying to look at their phones and what not but even when I log in with the app it refuses to load.
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile @FreedomMobile has the worst service
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JFT🇨🇦
(@jft_bets) reported
@freedomsupport You've told me it's at the discretion of the location to determine "like-new" & to proceed by calling your support line; I'm following up on the phone whilst hoping to have the terms & conditions looked over for unlawful practices that lock customers in deals with no real "trial"
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Jason Rank
(@rankjas) reported
@FreedomMobile why is there no service in SE Calgary IKEA Parking lot phone is showing no service
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Craig Dax 🇨🇦
(@CraigDax25) reported
@freedomsupport No, if I’m paying theses kinds of prices, I want good service to go along with it. I’ve discovered that you guys don’t offer that.