Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam, Agassiz and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone | |
| Victoria |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Vratislavia Man
(@VratislaviaM) reported
@FreedomMobile Your service is overpriced considering poor reception outside of the big cities.
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bks
(@bks86798035) reported
@FreedomMobile 'next level bad service' lol
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Shane McLaren 🇺🇦
(@ShaneMcLaren11) reported
@RedToryFan @FreedomMobile Who needs 20GB wtf 😭
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Josh Pabla
(@joshpabla) reported
@freedomsupport is your my account login not working ?
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Naho | ܢܲܗܪܹ̈ܝܢ
(@yyznaho) reported
My @FreedomMobile data has been super slow and lagging for two months now even after my cycle renews, what gives??
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V
(@VivianH_01) reported
...what kind of BULLSHIT is this @FreedomMobile always a problem with u guys. I want OUT of this stupid tab w/ this company so bad. I've been with them for 11 yrs but I guess its my own stupidity 4 continuing 2 give them my business.
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Constitutional supremacist. 🇨🇦 🇵🇱
(@MadLadMarcin) reported
@FreedomMobile Know what hurts? That you guys haven't bothered to fix the weird hand-off issues between Home & Nationwide networks that results in my phone dropping calls every time I leave the city, and sometimes taking over an hour to actually get service back.
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Mr. Canuck🇨🇦 🇺🇦
(@YYCtj1) reported
@freedomsupport I called and complained all the time (before I left). I would get put on hold. Then the call would drop. So now you see the problem!
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile I saw that advertisement on a digital billboard. Damn right! No pain, no pinch, no price increases, no bollocks.
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V
(@VivianH_01) reported
Can't wait 2 pay this **** off and be done with @FreedomMobile the worse cell phone company that Canada has and their customer service is beyond frustrating when you can't understand the reps and they can't explain your bill to you🤬🤬🤬🤬
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Haarishkumar Dekshinamoorthy
(@Hrd2995) reported
@FreedomMobile You guys Always charge for more than we spoke out in the agreement. Please reply back to me . I would advise to never go for freedom
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Joe Findlay
(@miscastjoe) reported
Big up to @FreedomMobile who hung up on my wife and told her "call back when you've calmed down" when her father is stuck in the US with no service (that they said he'd have), just after making him buy out his recently passed wife's phone before putting the account in his name
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The Dingo Kid
(@KaroPup) reported
@freedomsupport I was given extra data, my plan says I have 6gb now, but I've been given the notification that I've gone over my limit at 4gb Can you help with this?
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Bhanu Samrat
(@BhanuSamrat) reported
@freedomsupport @FreedomMobile I need to disconnect my phone number immediately as I no longer reside in Canada. Please help.
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halla 🤎
(@hallacoast) reported
@FreedomMobile one of your reps said he was gonna terminate the call on me yesterday. How do I do a feedback survey and report this?
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Mr. Canuck🇨🇦 🇺🇦
(@YYCtj1) reported
@FreedomMobile Don’t be fooled. This plan is cheap because the Freedom network is awful. Poor coverage/dropped calls are the norm. They occupy a bad end of the frequency bandwidth which Telus and Rogers and Bell would never want to bid on.
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MS 🇨🇦
(@CanIndian_Bro) reported
@FreedomMobile Before that work on your network! Don’t spend so much on advertising instead hire more to keep your network stable atleast within GTA. Forget about outside GTA. #NextStreamingSensation #BadNetwork
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H
(@iamhtrivedi) reported
@FreedomMobile upgrading some customers to get them more data but legacy customer don’t get anything. Happened with my family. Very unfortunate that loyalty isn’t valued. :(
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Constitutional supremacist. 🇨🇦 🇵🇱
(@MadLadMarcin) reported
@freedomsupport You mean like you did last time I brought it up? :D Can't exactly reach out when it happens since I have no service either. Happens pretty much every day.
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Jojo
(@jojojojojobz) reported
@FreedomMobile can i get this offer even if i am already a freedom customer?
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༺Stevyn☆Jax༻𖤐
(@isitjaxorgabbee) reported
@BWE_Hub @freedomsupport Before I contact them, are you 100% sure that it is him? I don’t want to risk sending false reports to them but I really really appreciate ur help
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Haarishkumar Dekshinamoorthy
(@Hrd2995) reported
@FreedomMobile You guys never charge customer as per on the Agreement. Always charge for more than we spoke.
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Poilievre + Baber Supporter 🇨🇦
(@cdnpolifan) reported
@Poilievre_Stan @RedToryFan @FreedomMobile During the Rogers outage he said there needs to be more competition and choices for telecom companies in Canada.
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V
(@VivianH_01) reported
And yet AGAIN another STUPID problem with @FreedomMobile 🤬🤬🤬 I added the BigRoamUSA for $7/day since I was going to travel to the USA for 2 days. @FreedomMobile SUCKS so much that my phone never registered to any network even after troubleshooting with customer service....
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Jordan Johnstone
(@JohnstoneJordan) reported
@FreedomMobile Wtf I'm been with you guys since 2012 and im paying more for less than this offer. Way to screw loyal customers.
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Salman
(@SalmanTweets2) reported
@FreedomMobile I am disappointed. Went to just outside of GTA to Wassaga Beach and literally zero coverage and worst part is it is not just one place. You need to increase your network.
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Navneet Kaur
(@NavsKaur) reported
@FreedomMobile Sad to know that you would like to let a loyal customer go rather than match a phone plan your competitors are providing! #disappointing
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Julia Pak - proud 🇨🇦Canadian🇨🇦 🍁Toronto, ON🍁
(@julzpak) reported
@freedomsupport is it currently down? #freedom
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Craftytee
(@Craftytee) reported
@FreedomMobile So why can’t I use data outside my home zone anymore? Freedom uses the 150 mega bites to tell me I don’t have data. Been with freedom forever. Bailing ASAP. Total fail.
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Casssss
(@_CXVO) reported
@FreedomMobile y’all need to fix up