Is Freedom Mobile having an outage?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone (73.53%)
  • Total Blackout (13.24%)
  • Internet (8.82%)
  • E-mail (2.94%)
  • TV (1.47%)

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • Mamie1Mcknitter
    Mamie1 (@Mamie1Mcknitter) reported

    @CBCNews I am a Freedom subscriber. Your get exactly what you pay for, which is to say very little. #freedomMobile #sucks

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @Rootbrian_ @freedomsupport Freedom offers 10 gb cheap because it knows that the network is so sad it would be amazing to use that much data on such a shit network

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @Rootbrian_ @freedomsupport The Huawei pro 20 p is an 8.1 Android ..but you said it's not ...but it is ...freedom can't handle that ...but all other networks do ...it's your freedom network that's weak ...

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @Rootbrian_ @freedomsupport That's what U figure and one again your wrong look I get you work for fredom mobile ..but realy froms coverage is shitty it worst the any other even Fido ...so your twting awy to protect uself but any one not on fredom they actually have fredom being on fredom means your limited

  • bernie8859
    John B (@bernie8859) reported

    @CRTCeng Just read @CBCNews item about #FreedomMobile failure on 9-1-1 call. They do not support calls to */# numbers (*690 for @CBCVancouver or *222 for @BCAA roadside assistance) either. That was through 2 different iPhone models. They didn’t understand when I asked about it.

  • bernie8859
    John B (@bernie8859) reported

    @MerlinYYC @FreedomMobile #FreedomMobile also doesn’t recognize */# numbers (used by radio stations for traffic reports & @BCAA etc. for #roadsideassistance ). When I asked their tech support/customer service, the rep didn’t know what I was talking about.

  • lukemaynard
    Luke Maynard (@lukemaynard) reported

    @kayafraser I wonder how many people—how "big a class," in lawyer-speak—have been paying 911 fees on their @FreedomMobile bill for a service that isn't being made available to them. I wonder where that money goes and how they can go about getting it back once a little light is shone on this.

  • mzcariaga
    Mark Cariaga (@mzcariaga) reported

    @freedomsupport Deeply concerned about this issue. Previously had complained about my a5 not receiving calls due failing to switch to 4g. Someone may have died due to this issue.

  • TweetyThings1
    TweetyWeety (@TweetyThings1) reported

    It states clearly on #FreedomMobile website that 911 may not be available in all areas. I'd be willing to be that it says something about this in their service contract, too.

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @Rootbrian_ @freedomsupport Yes when you guys catch up and have a better network it will work ...right now your using old tech

  • von_funk
    Brig Jason Jordan (@von_funk) reported

    @freedomsupport Already did multiple reboots, switched network from automatic to manual. Not much else to do really. LTE keeps dropping.

  • roromibr
    Rosebud607 (@roromibr) reported

    @FreedomMobile #FreedomBigBingeBonus I would save for a trip down south.

  • von_funk
    Brig Jason Jordan (@von_funk) reported

    . @freedomsupport Network has been intermittent all day, constantly up and down in Dupont & Dufferin area in Toronto.

  • WolfgangBremer
    ⭕️ Wolfgang Bremer (@WolfgangBremer) reported from Vancouver, British Columbia

    @freedomsupport So, the problem was an installed configuration profile from @FreedomMobile, which made any other changes, reset attempts or so useless. You could have told me that, @freedomsupport. CC: @FidoSolutions

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @Rootbrian_ @freedomsupport Or maybe you are just talking crap ...the phone will work on Telus ..Bell ...Fido ...just not your network ...cause you think your more advanced then them ...umhm ....got it

  • suleolayemi8961
    Mutiny ⚓⚓⚓🇨🇦🇳🇬 (@suleolayemi8961) reported

    @FreedomMobile experiencing poor service for close to 2hrs in Richmond BC

  • jojoinvan
    jo jo (@jojoinvan) reported

    @FreedomMobile The Dime on Commercial drive. Good food, good service and good prices👌🏼 #FreedomBigBingeBonus

  • yessfac1
    Judith McLaughlin (@yessfac1) reported

    @FreedomMobile Jamie in customer service needs to be promoted!! Regardless of his skills 4 months to issue a refund cheque is too long #ServiceMustMatchCustimerService

  • arkwrite
    Robert Arkwright (@arkwrite) reported

    @freedomsupport @CRTCeng Looks like you're also violating CASL another way, which is that there is no way to unsubscribe via My Account. Needing to contact support via Twitter DM is a multi-step processs, which is non-compliant. Two violations is $20M in fines!

  • skullspade
    GamerSingh (@skullspade) reported

    @FreedomMobile 1/5 Hi, I got Pixel 3 XL on release date, i noticed some issues with the phone after 3-4 days of usage and contacted google for troubleshooting. They confirmed that it's a hardware fault and fastest way to get replacement is through your carrier.

  • kenwkcheung
    Ken Cheung (@kenwkcheung) reported

    @Rootbrian_ @freedomsupport Nobody from FM can say for sure that it's a technical issue though... with one support rap saying it's not yet rolled out in Vancouver and another offering me reimbursement for the inconvenience of not being able to use the service.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @kenwkcheung @freedomsupport technical issues i'm betting, carrier-side. Could also be the manufacturer, as samsung effectively prevented LTE from working via a software update and it caused a big ripple. :(

  • Fluttershy89
    Fluttershy1989 (@Fluttershy89) reported

    @freedomsupport 12 hours with out a working phone network is down again freedom is shit and I've had enough of this crap I'm switching to someone else today I'm sick of paying you guys for service I don't get

  • FuckingEazzy
    BeenHighSince94 (@FuckingEazzy) reported

    @FreedomMobile My own secure vpn network

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @Bob81574615 @freedomsupport Check the specifications of the P20, and you'll find it does NOT support HSPA/3G bands 1, 4 and 8. That is required for voice, text and data on the PRIMARY network. LTE bands also need to match those used in the US and Canada. If NONE match, it simply won't work. Period.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @freedomsupport @kvlovely19 Sounds like your home is not letting signal in from the outside (the carrier cannot fix that). If it's in specific rooms, or the whole place, you'll likely want to consider a wilson weboost signal booster. It'll bring signal inside where it currently lacks.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @freedomsupport @VeganGamerJosh If it keeps timing out, it was likely a small-scale DoS (denial of service) attack, which was attacking the URL used to load the login page. I couldn't login earlier and the latency was through the roof when I did a ping test (20 timeouts, last one got through after 9 seconds).

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @jimmycruz_ca @freedomsupport That is due to the fair use policy, which applies to all. Even me. 8GB high-speed allotment, then slowed down until the billing cycle resets.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @jimmycruz_ca @freedomsupport You could always go to a store and request to pop in a test SIM and see if you can actually get service (3G/4G/H+ for voice and/or 4G+/LTE). 3G HSPA+ bands need to be 1,4,8 for voice calls, texts and data. Common LTE bands will also work for data and text messages.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @goldoildiamonds @freedomsupport You could just get a prepaid SIM for talk and text, and this would never happen. If I wanted to talk for 48 hours straight, that's exactly what I would do.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @freedomsupport @ReignbowBryte I would suggest, if it costs that much, to purchase a prepaid SIM from t-mobile, straight talk or US cellular. You'll have 30 days of service.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    I guess this mentally ill individual accusing @FreedomMobile, other carriers, local police and valid canadian government agencies of tracking and following them everywhere they go, couldn't take reality's truth. Goodbye @BeardedLady12 have a good (fearful) life. I tried to help.

  • goldoildiamonds
    Jonny Blings (@goldoildiamonds) reported

    @freedomsupport I spoke to 2 customer service agents and a manager [Farris] in the last hour and neither of these individuals mentioned this option.

  • kenwkcheung
    Ken Cheung (@kenwkcheung) reported

    @freedomsupport I got the phone a couple days ago but haven't been able to make calls over LTE. I called support only to be told that VoLTE is available in Calgary only.

  • _Abdullah_H
    Abdullah (@_Abdullah_H) reported

    @FreedomMobile Ur service is trash stop finessing everyone with this... #ContractBuyOutTomorrow

  • Rick2686
    Rick Boccaccio (@Rick2686) reported

    @FreedomMobile Home alone series hands down does not matter which one out of the 5

  • Sandra516
    Sandra S. (@Sandra516) reported

    @FreedomMobile My go-to holiday movie is Bad Santa 😊#FreedomBigBingeBonus

  • inigofilms
    Alison E. Rose (@inigofilms) reported

    @AirCanada I want to file a lost and found report but cannot! Your service provider chargerback requires me to identify my mobile phone carrier and @FreedomMobile is not on the list. Please add it asap.

  • Madbonna
    Board Game Cheerleader (@Madbonna) reported

    @FreedomMobile Grumpy Cats Worst Christmas Ever #FreedomBigBingeBonus St.Thomas Animal Aide would be my charity of choice

  • Madbonna
    Board Game Cheerleader (@Madbonna) reported

    @FreedomMobile Grumpy Cats worst Christmas Ever

  • dclub20
    dclub20 (@dclub20) reported

    @FreedomMobile #FreedomBigBingeBonus bad santa, love the dark comedy

  • jimmycruz_ca
    jcruize (@jimmycruz_ca) reported

    @freedomsupport Will this work with one plus 6t phones. I check the current models they run on the latest freedom bandwidth I clouding the previous network bandwidth.

  • jimmycruz_ca
    jcruize (@jimmycruz_ca) reported

    @freedomsupport Ok, just wanted to make sure before I shift or change on my current plan. Currently my plans is on the 5Gb data and unlimited bandwidth. The problem is very slow afterwards, really slow .

  • RaminBourne
    Ramin Bourne (@RaminBourne) reported

    @FreedomMobile Give us Apple Watch LTE support!!

  • nigelgutzmann
    Nigel Gutzmann (@nigelgutzmann) reported

    . @FreedomMobile I'm getting a 500 server error when logging into my account. Seems like logging in is broken every second month... Please fix asap!

  • VeganGamerJosh
    Joshua Pilon (@VeganGamerJosh) reported

    @FreedomMobile your webpage never works. trying to log in and it won't let me. so angry

  • Pizzahutxbox
    Pk HF (@Pizzahutxbox) reported

    @FreedomMobile Home alone never gets old #FreedomBigBingeBonus

  • kvlovely19
    Sleepless in YYC (@kvlovely19) reported

    @FreedomMobile so for the past week now I have not been on LTE because of Samsung's problem with the 2nd to last sw update and no ability to call 911.

  • Bob81574615
    Joe dough (@Bob81574615) reported

    @freedomsupport If you ahead how come your network can't use the latest phones that the others use ...come on ...how dumb was that ..can't believe you tweeted that it's just funny ...like funny stupid

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @BeardedLady12 @freedomsupport @HamiltonPolice I have never been throttled because I used a private browsing tab or window. Apps don't siphon money from people, only scams do, if you fall for it.

  • TC92640658
    TC (@TC92640658) reported

    Freedom network is shit. Cant even connect while im at a subway station. #freedomnetwork #freedommobile #crap #garbage #mobilenetwork #mobile

  • BeardedLady12
    BeardedLady (@BeardedLady12) reported

    @Rootbrian_ @freedomsupport @HamiltonPolice I am worried because it is an issue. Just because you do not think so doesn't mean my data wasn't used to track me today.

  • BeardedLady12
    BeardedLady (@BeardedLady12) reported

    @Rootbrian_ @freedomsupport @HamiltonPolice On top of that, the ability for a network, isp, or telecom to track your data and build a map of your behaviours via cookies and trackers to filter where and when you access certain services is directly akin to searching without a warrant.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @BeardedLady12 @freedomsupport In all honesty, no carrier can have direct access to ANY cellular device in their network. If a court order is done, yes, the local police (or OPP, or RCMP) can access the records kept from any ISP or hosting provider, IF the person is committing unlawful activities.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    AWS spectrum is the problem, including all of it's imperfections, and it was the only spectrum at the time freedom mobile could buy at the auction when it occurred. It's costly. Had they been given free spectrum, things would be better. @CouchSpace @freedomsupport

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    Unfortunately there are limits any carrier can have when it comes to usage tracking. You could login and check usage, select "daily usage" to see when it happened. It's not real-time though. Also suggest turning off "background data" @freedomsupport @BeardedLady12

  • CouchSpace
    Lex (@CouchSpace) reported

    @Rootbrian_ @freedomsupport I know and understand all this, I am very tech savvy myself, I’ve been with Rogers and Fido before, and I’ve NEVER experienced bad service like this... no matter where I’ve lived, always had the same problems with freedom, downtown, Newmarket, richmond hill, still bad service.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    To be fair, when bell, telus and rogers were starting out, service was real sketchy, that was only three decades ago. They still have the same problems, only smaller, however with new condos going up, towers broadcast line-of-sight are obstructed. @CouchSpace @freedomsupport

  • CouchSpace
    Lex (@CouchSpace) reported

    @Rootbrian_ @freedomsupport It’s not that at all, I’m talking about just the service in general, when I’m home, when I’m out, calls drop, bad quality, and on/off 3G/LTE, I have a brand new iPhone X so I shouldn’t be having these problems EVERYDAY. I’ve been meaning to switch to @Fidomobile for a while now.

  • Rootbrian_
    The Rooty's Tweeties (@Rootbrian_) reported

    @freedomsupport @GFriarr If you pay it through the bank manually (online is easiest), you wouldn't be running into that small problem. Just a thought.