Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Calgary, Victoria, Oshawa, Coquitlam and London.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Total Blackout | |
| Vancouver |
Internet | |
| Surrey |
Internet | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Ottawa |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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bent
(@bentsmore) reported
@ETonthehandles @FreedomMobile Outside of a city? I've been on opposite sides of intersections and lost signal
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yunggchunn - ig
(@theyungchun) reported
@FreedomMobile I’m too poor 😥😩
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Mx Penny Rose 🌹
(@AliceRoseAnew) reported
Today is my last day of being a customer of @FreedomMobile. Changing my account name should not be harder than cancelling my service and arranging service with one of your competitors. The manager at my local store was apathetic and told me to visit a different store. So I will.
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Joshua Praveen
(@joshuaprav) reported
@FreedomMobile But your coverage sucks dude
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雪石上人
(@snowstone) reported
@freedomsupport I haven't seen a 3g logo on my phone for years. Now I see it on my phone using freedom service.
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LiberalAndProud
(@LiberalAndProu3) reported
@freedomsupport Oh hey, one of your arab reps hung up on me because I accidentally said "F" in the middle of a sentence. Way to enrage a customer who's hardly keeping it together over your failures as a corporation. I get treated like garbage because your company doesn't work? Really?
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Yi
(@Yi98358155) reported
@freedomsupport hi trying to figure out why I'm paying 10$ then advertised just signed up and call customer care no resolution.
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bent
(@bentsmore) reported
@FreedomMobile Honestly I don't think I'd come back to freedom even if they made it $20 for unlimited the service is so poor
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Howie
(@notommorowkiss) reported
@FreedomMobile quality sucks bad service, please close down this pathetic company, literally the worst provider in all of Canada
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Chere Michelle
(@chere_michelle) reported
@freedomsupport how can your service be so bad? I'm smack in the middle of Commercial Drive and can't even look at IG cause nothing will load. Not even 1 bar...God let this contract end....
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@GeekyGoldenberg @FreedomMobile All carriers do that. Just read the fine print. If you purchase the device outright from the manufacturer (or another carrier - you don't even need to be customer, just mention you WANT to buy it regardless as I did), then no such fees exist.
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Mx Penny Rose 🌹
(@AliceRoseAnew) reported
I don't suppose you want to give me an unhelpful message @freedomsupport? I already know you can't help, because your company's policies enforce systemic transphobia.
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Tyler Allan
(@tylertalking) reported
@TELUS @TELUSsupport YO! I'll be calling in the morning to cancel Internet and Mobile with you. Time to go local with a different ISP and I guess @FreedomMobile ?
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bjdk
(@bjdk) reported
@GeekyGoldenberg @FreedomMobile If you use self service, Rogers waves the setup fee
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Evie
(@Dogtor_Evie) reported
@freedomsupport you guys mistakenly billed me for over $100 in roaming data fees when I had a roaming data package and got refunded. I'm still being billed roaming data charges when I have a package. I'm in the USA and bought 1gb of data that I've not used up Wtf?
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LiberalAndProud
(@LiberalAndProu3) reported
@freedomsupport Every month you shut my phone off. Every month. I call every month and get spoken to like I'm a child by some middle eastern rep. First company I've ever seen that can't successfully charge a customer. I have to waste 2 hours every 15th to explain this. What a sad joke Freedom is
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@stockharold @FreedomMobile I get LTE and 3G, so I don't know what the hell you're talking about. If you have an obscure or older device, that explains it. OR if you live nextdoor or in a community of tin-foil hatters (fringe), that explains why LTE isn't available (signal jammers).
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LiberalAndProud
(@LiberalAndProu3) reported
@FreedomMobile I'm a very easy customer. Very. Freedom is hands down the worst business of any type I've used in decades, since AOL. Every month you shut my phone off. Every. SIngle. Month. Your system is broken. Your customer service is an offensive joke. What an embarrassing organization.
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Joshua Praveen
(@joshuaprav) reported
@freedomsupport I have called customer care thousand times kyle
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Bonez
(@82bonez) reported
@FreedomMobile Freedom has the most strict credit requirements and the worst network ever. No thanks
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Colin Grey
(@ColinGrey) reported
@FreedomMobile I am having trouble removing the add ons on account. It just gives me an error. Please help
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computor music
(@___0_n_0___) reported
@freedomsupport I just updated my Google Pixel 5a and now I am getting a "No sim card" error. The network settings say "Freedom (temporarily unavailable)" Please help!
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question their answers
(@eunoiax12) reported
And now that we’re on the topic, the worst phone company award goes to @FreedomMobile
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Garri Stuart
(@whenitrein) reported
@freedomsupport That’s stupid , and the store is telling me it takes 45 days
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question their answers
(@eunoiax12) reported
@freedomsupport No what I think I’ll do instead is cancel my plan & go somewhere else.
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Faisal zamir
(@FaisalZamir786) reported
@freedomsupport I have texted but nobody seems to issue a refund.
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Peg Staruch
(@PegStaruch) reported
@FreedomMobile How is it possible that I'm barely getting two bars (and zero lte) in K2G? And often it will show "roaming only, no service"? It's literally the centre of the city? Puzzling.
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Harold
(@stockharold) reported
@FreedomMobile Please do not purchase an iPhone 14 with Freedom, what is the point of having such an advanced phone on an ancient network that runs 3G most of the time
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Drew
(@hythrain) reported
@FreedomMobile Hey Freedom, I'm moving to a place that currently isn't covered by your network. Any chance y'all will be expanding to Orangeville, ON and west of it? I don't want to have to change services if I can avoid it.
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Anand
(@Anand11112293) reported
@FreedomMobile I am amazed by the response your customer sevi ve or your store guys give. I applied for a pre preset of iPhone pro 14 and when I calm customer today they say they have no idea, I call the store that I did pre order from they say they have no idea. Amazing…