Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (50%)
• Phone (41%)
• Total Blackout (5%)
• Wi-fi (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Calgary, Vancouver, London, Oakville, and Trois-Rivières.

City	Problem Type	Report Time
Toronto	Internet	1 day ago
Edmonton	Internet	4 days ago
Calgary	Phone	8 days ago
Vancouver	Internet	15 days ago
Vancouver	Total Blackout	15 days ago
London	Phone	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Justin (@justinfinnn) reported 4 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Testezlaf (@testezlaf) reported 5 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Stephanie the alchemist (@Stephdalchemist) reported 8 minutes ago

  @FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?

• 
  Scott (@NevinMcScott) reported 8 minutes ago

  - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

• 
  The Lenis (@LenisTheOrca) reported 9 minutes ago

  @FreedomMobile if not fixed by 9pm I'm cancelling the service, this has cost me a days pay already, probably tomorrow and Friday too

• 
  Eve (@Eve62617669) reported 10 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Spike (@HeyimSpike) reported 11 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Stephanie the alchemist (@Stephdalchemist) reported 11 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  Frentraken (@Frentraken) reported 12 minutes ago

  @FreedomMobile Every and any attempt at interacting with ya'll suggests you're talking out your ***. You should feel bad.

• 
  Spike (@HeyimSpike) reported 17 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Adam Adam (@AdamA68412) reported 20 minutes ago

  @FreedomMobile Never again . .

• 
  Yvonne Kushe (@kushemusic) reported 21 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  Eve (@Eve62617669) reported 21 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Peg City 🇨🇦 (@wpgAce) reported 22 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Heynow (@heynow19951) reported 22 minutes ago

  @FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years

• 
  David bristow (@Davidbr14133727) reported 23 minutes ago

  @FreedomMobile I'm having connectivity issues with my Motorola e15

• 
  KJ (@NEWSFORWORLD) reported 24 minutes ago

  @FreedomMobile Any plans for Freedom Mobile network upgrades in Toronto ahead of FIFA World Cup 2026 to handle the expected crowds? Roger’s and Bells already officially announced .

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 24 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 25 minutes ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  mystofrealm (@mystofrealm) reported 26 minutes ago

  @FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.

• 
  James Robb (@jameser78) reported 27 minutes ago

  @FreedomMobile How do I contact support without it being an AI chat bot or requiring a 4 digit pin that I've never been given???

• 
  Jayem 🇨🇦 (@LXXIIpercent) reported 29 minutes ago

  @FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE

• 
  David bristow (@Davidbr14133727) reported 30 minutes ago

  @FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month

• 
  Lily (@Lily08901017) reported 34 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  Derek Smith (@derek8128) reported 41 minutes ago

  Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService

• 
  Laith Khalil (@laithkhalil) reported 46 minutes ago

  @FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!

• 
  ldbharat nahata (@iambn) reported 46 minutes ago

  @FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company

• 
  sarah (@yeehawsarahh) reported 51 minutes ago

  @FreedomMobile i dislike your phone company and your customer service very much. it’s really terrible how you steal money from customers and then when they call/live chat support numerous times, i don’t get respected or helped and the manager even spells my name wrong

• 
  🇨🇦 Ralph FranSpringman 🌷🌞🌷 (aka Frathos)🇨🇦 (@FrathosCAN) reported 59 minutes ago

  @Kotaku WTF is up with the unclosable @FreedomMobile ad on your website? The little X to close ad doesn't do jack **** so rather than wasting my time (I'm already a FM client), I had no other choice but to leave the site & not read the content I opened on the first place. #BadWebDesign

• 
  Maro (@badboylex_) reported 59 minutes ago

  @FreedomMobile bro you guys have the worst customer service ever wtf