Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (65%)
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Phone (18%)
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Wi-fi (7%)
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Total Blackout (6%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Max Power
(@Thebusmany69) reported
@stranger_Marina @TTChelps @freedomsupport TTCs job is to move people. Not get you cell phone service. Jeeezzzzz
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trevor noseworthy
(@TrevorNose89) reported
@FreedomMobile worst cell phone company. It's a joke how **** the service is go just outside the GTA and can't get anything to load on freedom's **** network
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Muhammed Siraj U M
(@Muhamme13382073) reported
@FreedomMobile I have been on queue for last 3 hours in whatsapp and none of your team joined me on chat. Very poor customer service. I tried to contact using phone call, but no one receiving call
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What's The Real Cause?
(@rootcauseteam) reported
@freedomsupport I have nationwide, but not freedom here. Tower penetration doesn't seem to be an issue
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MariahBumstead
(@MariahBumstead) reported
@freedomsupport Unable to get on network and make calls.
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Max Power
(@Thebusmany69) reported
@stranger_Marina @TTChelps @freedomsupport I'm down for that!
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Chelss
(@chelssology) reported
Imagine a 6 day roadtrip across Canada with NO PHONE SERVICE!! @FreedomMobile, whaaaat am I paying you for!?
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𝙈𝙞𝙘𝙝𝙖𝙚𝙡 𝙉𝙚𝙬𝙩𝙤𝙣
(@miken32) reported
@freedomsupport I just upgraded my kid's plan to Freedom 2GB online. Site said that "new and existing customers" get bonus data, but the fine print says it doesn't apply if I change plans online? Seems kind of dumb, can we fix that so he gets the bonus data?
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Victoria Totten
(@vtotten) reported
@freedomsupport Thanks. I’ve already been in contact with customer care and have filled out the form for CCTS response. If the social Mercia team can help, then I’m happy to DM you also.
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ANAVRIN
(@emd20000) reported
@FreedomMobile WORST MOBILE INTEREST PROVIDER EVER 😡😡
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Rebecca Johnson
(@rebeccaj63) reported
@freedomsupport I need to cancel my moms phone as she is deceased. Contact?
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david rd
(@Dido8Rd) reported
@FreedomMobile Horrible client care.
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AvaMaria.Kerš
(@AvaMariaKers) reported
@FreedomMobile ahhh when your agents mention to one customer on the plan to wait to upgrade for this deal and not the other. Stuck with paying $122 compared to my original $65. Nice Freedom nice. People make sure to ask more than one agent because these guys are sneaky.
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@Sungmanitu
(@anthony16024029) reported
@FreedomMobile I will complete my contracts on both my phone's for the duration but when they expire I will drop you as a service provider completely !
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Jasmyn
(@MissJasmyn) reported
@FreedomMobile CROOKS! Finalized my order w/o my consent, added a protection plan that I told them not to add and now can’t tell me where my phone is and refuse to escalate the issue!!! DO NOT ORDER FROM THEM.
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ashley ∞
(@ashmeloche) reported
@freedomsupport What do you call a customer without service? Upset
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Ramesh Varadharajan
(@rameshkkdi1) reported
@freedomsupport Hi i had moved to India and wanted to cancel my account. Not able to do it online. Please help in closing the account with immediate effect and reverse the charges . Let me know further details needed Mobile No. 4379876573
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S
(@ganjaginga) reported
@FreedomMobile why am i paying $80+ for 5G when your service has been trash for the last two weeks
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@emd20000 @FreedomMobile If your own home will NOT allow signal inside, turn on Wi-Fi, setup and turn on WI-FI CALLING. Because the carrier cannot "fix" that kind of problem.
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Euroroxy
(@Euroroxy) reported
@freedomsupport can you help with home internet setup. Router is flashing green then orange and back to green
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Matt Flindell
(@flinner30) reported
Maybe work on your network coverage too. Incoming calls are going right to voicemail. @freedomsupport.
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AvaMaria.Kerš
(@AvaMariaKers) reported
@freedomsupport when your agents mention to one customer on the plan to wait to upgrade for this deal and not the other. Stuck with paying $122 compared to my original $65. People make sure to ask more than one agent because these guys are sneaky and literally say you to bad.
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AvaMaria.Kerš
(@AvaMariaKers) reported
@freedomsupport when agents mention to one customer on the plan to wait to upgrade for this summer deal & not the other stuck with paying $122 compared to my original $65 People make sure to ask more than 1 agent because these guys are sneaky & during covid noless take advantage
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@sungmanitu63
(@sungmanitu63) reported
@freedomsupport I am done with you. I will honour my contacts on both phones but when it's done I will never use your services or failed phones again ! Never again (.)
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Affirmbroom
(@Ramonefrancis) reported
@FreedomMobile is it fair to call it unlimied data if if slows down to a point where using apps is not possible?
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Matt Flindell
(@flinner30) reported
Hey @FreedomMobile how about you take some of your marketing budget and hire more support staff? You guys are just awful and I regret switching from @TELUS.
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Dr. David G D Oswald Jr.
(@olddavethewolf) reported
@FreedomMobile very disappointed. I’ve been tooting your horn for years now, but after today’s hellish customer service experience, well, let’s just say I am making plans to move on… #complaintdepartment
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AvaMaria.Kerš
(@AvaMariaKers) reported
@FreedomMobile when agents mention to one customer on the plan to wait to upgrade for this summer deal & not the other stuck with paying $122 compared to my original $65 People make sure to ask more than 1 agent because these guys are sneaky & during covid noless take advantage
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likeamonetpainting
(@likeamonetpain1) reported
@freedomsupport anyone else having problems with sms?
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TC
(@NaturallyTC) reported
@freedomsupport Having the worse experience with your “customer service” department. Everybody is quoting policy and nobody is helping. After being with you for 6YEARS the least they could do is help without me having to kiss their ***.