Is Freedom Mobile having an outage?

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

 No problems detected at Freedom Mobile

Freedom Mobile problems in the last 24 hours

Freedom Mobile Outage Chart

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Phone (56.00%)
  • Internet (32.00%)
  • Total Blackout (8.00%)
  • E-mail (4.00%)

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • hey_trev Trevor Heywood (@hey_trev) reported

    Years after I switched to @FreedomMobile and noticed it, the intersection at Leslie and York Mills is still an area of weak or non-existent signal.

  • McIvank Ivan McCuistion (@McIvank) reported

    @AppleSupport I just tired to call 911 only to have a dead line on my #iPhone. They called me back, silence. Called my friend, silence both ways. Phone reboot fixed it, was never on wifi. #bugreport #ios #ios1214 @freedomobile #freedommobile

  • kaitkucy kait kucy (@kaitkucy) reported

    @alixandraaa_ I’ve been with @FreedomMobile for six months and no complaints since switching! I was a lifelong Telus customer and will never go back. :)

  • smooreyeg Shawn Moore (@smooreyeg) reported

    @freedomsupport Poor business model. Credit cards are an irresponsible way of using money. And not having a secondary way of verification is riduculous. No other carrier requires a credit card they all have secondary options. No one will ever take you guys seriously if you can't offer the same

  • _nhby N (@_nhby) reported

    I’ve literally never had such customer service ever in my entire life, terrible customer service by @FreedomMobile even worse when it’s by a “supervisor”

  • _nhby N (@_nhby) reported

    If you’re looking for terrible service and even worse customer service pls don’t hesitate to check out @FreedomMobile

  • Chelsea1989xo Chelsea 👻 (@Chelsea1989xo) reported

    @Cody_Reid @TELUS @FreedomMobile Don’t do it. Freedom is shit. Service is shit. Once you go out of the GTA the service goes bye bye

  • DViases derek viases (@DViases) reported

    @freedomsupport Upon looking telus has crap plans. Very disappointing... I might just have to skip s10 and stick with freedom. I still hope you do better for preorders next time, in the in everyone is getting ear buds with theirs

  • Ash_Crimino Ash C (@Ash_Crimino) reported

    My horrible experience with @TransUnion and @equifaxcanada: Even with fraud alerts on my credit, impersonators opened not one but TWO accounts with @Lowes_Canada and spent $5k+ under my name. Also purchased 4 phones from @FreedomMobile.

  • FallKhadre Abdou Khadre (@FallKhadre) reported

    @FreedomMobile @2019CanadaGames Your service is a shame for us migrants. You stole my money in my credit card and cut my phone when I was in Africa. I will continue in court until the end and I will never forgive you this.

  • FallKhadre Abdou Khadre (@FallKhadre) reported

    @freedomsupport Your service is a shame for us migrants. You stole my money in my credit card and cut my phone when I was in Africa. I will continue in court until the end and I will never forgive you this.

  • FallKhadre Abdou Khadre (@FallKhadre) reported

    @freedomsupport Your service is a shame for us migrants. You stole my money in my credit card and cut my phone when I was in Africa. I will continue in court until the end and I will never forgive you this.

  • Torontxo Toront✗O (@Torontxo) reported

    @FreedomMobile y'all are horrible and I'm leaving

  • niyan Beaglette (@niyan) reported

    @freedomsupport wow, I'm sitting in my house and can't even receive a text message from my bank in a timely manner! 3 times! I guess I can't verify my identity. As soon as my contract is up, sayonara. Most #unreliable service ever.

  • alimayrocks Alice-May (@alimayrocks) reported

    @freedomsupport are there any service disruptions in the downtown Toronto core. I sent you a DM

  • jtaps12 Jessie Tapsay (@jtaps12) reported

    @Ghostey87 Would highly recommend staying away from @FreedomMobile I was sucked in with a great deal, 10gb for $60. Thing is, the data is insanely slow. And I often can’t receive or make calls within city limits. It’s not worth the cost savings and I wish someone had warned me.

  • jtaps12 Jessie Tapsay (@jtaps12) reported

    @SMB0213 @FreedomMobile My recommendation would be to avoid it if you need reliable service. I am often unable to receive or make calls within city limits. Data is very slow. I pretty much just use my boyfriends phone anytime I’m away from wifi. Not worth the deals they offer in my opinion.

  • TheFujinator Alan (@TheFujinator) reported

    @freedomsupport 2/2 I was only willing to put up with very unreliable service (especially phone calls and picture texting) due to $5.00 discount per line but now that it won’t be renewed, I’m looking at spending more with a reliable mobile company.

  • TheFujinator Alan (@TheFujinator) reported

    @freedomsupport 1/2 Having same technical issues for two years on both phones. Given up in getting issues fixed. Lately getting a small discount renewed every 4-5 months. Now supervisor refused to renew $5.00 discount per line as arranged with previous supervisor.

  • ONeizy O'Neill Adam (@ONeizy) reported

    @FreedomMobile just got a text saying "I" cancelled my bonus data that was given to me for switching. I didn't request to cancel my bonus data. Please fix

  • KoenigseggX KoenigseggX (@KoenigseggX) reported

    @DougQuantz @FreedomMobile @SamsungCanada well you're stupid because they're not giving a expensive phone for free

  • GTM618 Gamer Graham Is Trophy/achievement hunting (@GTM618) reported

    @carmelo9313 @NextGenPlayer @FreedomMobile I'm fine where I'm at. But when I visit Toronto its horrid

  • carmelo9313 Carmelo Cianciotta (@carmelo9313) reported

    @GTM618 @NextGenPlayer @FreedomMobile Their reception and data speed is so bad

  • RsLongshot15 Longshot (@RsLongshot15) reported

    @The_Meathead @SamsungCanada @FreedomMobile Yeah I guess 2.2k is overpriced, I’d wait for it to go down

  • ZakBelhat Zak (@ZakBelhat) reported

    I honestly regret the day I’ve been introduced to @FreedomMobile and decided to go with their service - got a 35 points hit on my credit score, because of a pending $119, that they didn’t even take time to notify me about! 😒 #CustomerExperience #CustomerCare - #STAYAWAY

  • highlandgirl63 Senga Lapointe (@highlandgirl63) reported

    @freedomsupport Is there a number he can call from his work phone. No access to social media...and of course no service on his personal

  • dgirvan Dwayne girvan (@dgirvan) reported

    so @FreedomMobile apparently it's fine as all i got was "misinformation" not going to fix the problem, just refer to it as "misinformation" nice job @freedomsupport i'll just find another carrier

  • dgirvan Dwayne girvan (@dgirvan) reported

    hey @FreedomMobile you guys have been terrible lately. I'll look for another carrier. Thanks but #freedomisntfree

  • dstluke Deirdre St.Luke (@dstluke) reported

    @freedomsupport Problem has already been solved. I tend to solve most of my own problems because the last time I had good customer service with you was 2 years ago.

  • Bootyinspecter Phreaky (@Bootyinspecter) reported

    @freedomsupport Do you how many things I need to update if I change my number. This is not a solution and your supervisor being a belligerent jerk didn't help. I need to speak to a manager before filing official complaint with the CCCTS. Changing numbers everytime is not a solutions.

  • habfan85 Stacey Dale (@habfan85) reported

    Been a customer with @FreedomMobile @freedomsupport since the beginning and I can't take all these calls about surveys.#stopcallingme they literally call 4 times a day for the last 2 weeks. I did your survey via text message leave me alone

  • Bootyinspecter Phreaky (@Bootyinspecter) reported

    @FreedomMobile Anyone one else enjoying the chinese and indian spammers calling your phone every hour. Not me, I complained to Freedom and they told me to download an app to fix this. SHM When I asked for a manager they said they have no manager. Time to switch companies.

  • chronopiox chronophilos (@chronopiox) reported

    @VladimirAD @freedomsupport LG is probably the worst when it comes to software support. Once your dollars exchange hands, they don't care anymore.

  • kcsr22 kendra. (@kcsr22) reported

    @FreedomMobile your services are the worst even after i left your company. some bs

  • freedomsupport Freedom Mobile Care (@freedomsupport) reported

    @TheDiggyShow @FreedomMobile @Google Devices sent back to the manufacturer for repairs have a turnaround time between 2-6 weeks, at the discretion of the manufacturer and authorized service center. Further questions will need to be directed to the retail location whom processed the warranty for you. -J.V

  • TheDiggyShow Andrew Dignum (@TheDiggyShow) reported

    @freedomsupport @FreedomMobile uselss customer service. Where is my @Google pixel3

  • _gdelgado Gio (@_gdelgado) reported

    @freedomsupport I'm sorry but the agent refused to help me unless I verified my account by telling her my 4 digit password. Sounds like there's some miscommunication in your management hierarchy!

  • tumber98 harshdeep (@tumber98) reported

    @freedomsupport Wow I will definitely dm you guys and I will be switching 4 lines too you guys keep the prices low! Unlike @RogersHelps who increases prices and pretends to care about there customer #hellofreedommobile

  • TenSeventyFour 10-70-4 (@TenSeventyFour) reported

    Ffs. Why can't I just talk to a human @koodo. This Koodo assist bs does not work. Never had answers to concerns. Hello @PublicMobile and @FreedomMobile

  • GustavPin Gustavo Pineda (@GustavPin) reported

    @_gdelgado Not only that. Their roaming service is terrible. @FreedomMobile not only made me call later because they didn't have the system available they wanted to charge $25 for a gigabyte for the states.

  • _gdelgado Gio (@_gdelgado) reported

    In order to receive phone customer care with @FreedomMobile you have to tell the agent your account password. To add insult to injury, they enforce a 4 digit password length. @troyhunt

  • tareeko Tarek Alward - طارق الورد (@tareeko) reported

    @FreedomMobile when do you plan on solving the general payment issue this month. We're seeing transactions on our credit cards and it isn't reflecting on your system. I can't make calls or use data. Please expedite!

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @FreedomMobile it’s rather annoying that the developers of the app haven’t touched it in over a year, still having to log in every session. And yes that remember me button is still checked. Fix the app and stop being a lazy company. Oh yeah I cannot log in the app right now.

  • singerskates Brigitte Laskowski (@singerskates) reported

    @MobileSyrup Wonder if it was the weather that cause @FreedomMobile 's Roaming on @ATT to be down this afternoon.

  • benaebi Benaebi DorguAkhigbe (@benaebi) reported

    @freedomsupport Getting there, but still need to do more to avert moving to other networks. I've been with #Freedommobile since 2010, brought over lots of family and friends, but lots are moving back due to slow network expansion. Holidaying out of home network is HORRIBLE. #Freedomcares

  • Ric_James_AFH Ric Hamilton (@Ric_James_AFH) reported


  • Shabass_03 Shoto Todoroki (@Shabass_03) reported

    @yung100d @fido **** Fido nigggaaaaa @FreedomMobile help my friend out here. Show them what customer service should look like.

  • febettoni1 febettoni (@febettoni1) reported

    So I can't buy a phone at @freedommobile cuz I dont have doc issued by Ontario. Good credit score, passport, visa, etc is not enough. Never felt so embarrassed. U lost a customer today!

  • Humdrumoleab Rip van winkle (@Humdrumoleab) reported

    @ErenliEren @globalnews @FreedomMobile Meh thier service is pretty meh unless you shell out for a phone compatible with thier extended lte...

  • ScienceOfSmut Jay Catterson (@ScienceOfSmut) reported from Surrey, British Columbia

    @cellist81 @FreedomMobile @Fidomobile None so far. Plus I don’t really call much. Make sure you have wifi calling activated, it’ll help when indoors.

  • Sneakimus344 Scotty (@Sneakimus344) reported

    @FreedomMobile yelling me a courtesy phone replacement cost is a hundred and fifty bucks then when I go to pick up my phone and the courtesy phone is broken they tell me its 500

  • A2Keating Allan (@A2Keating) reported

    @SMB0213 @FreedomMobile @Bell_Support If you switched to a pay as you go service, or Freedom. I swear you will switch back at the first opportunity. They offer no incentives because they monopolize the industry. Bell and Rogers represent 9 of the 11 phone providers in the GTHA.

  • SMB0213 Joe Stewart (@SMB0213) reported

    @A2Keating @FreedomMobile Totally agree with your points. Just sucks that even though my home service is thru @Bell_Support as well as mobile, They are not interested in showing me appreciation for being a loyal customer. Their mobile division offers no incentives to keep me as a cx

  • A2Keating Allan (@A2Keating) reported

    @SMB0213 @FreedomMobile Phones are too important nowadays to bother with lesser service. It sucks that the two biggest companies can’t get customer service done right. But their coverage is 2nd to none.

  • A2Keating Allan (@A2Keating) reported

    @SMB0213 @FreedomMobile Don’t do it!!!! The service area is garbage. Just pay the $$ and stay with Bell or Rogers.

  • 555T0ny Tony Reuter (@555T0ny) reported

    Maybe @freedomsupport might be able yo help me with my concern :)

  • SilviuPitis Silviu Pitis (@SilviuPitis) reported

    @FreedomMobile Even if you claim that "it's for security purposes", it's a security vulnerability for you to require me to verbally give my pin (used as a password to login to my account) your customer service rep to verify my identity, esp when I already entered it digitally!

  • KisStew Kista G-S (@KisStew) reported

    @katr03 @globalnews @FreedomMobile They do but there service doesn’t work in a lot of rural areas unfortunately or I would def be with them. They are much cheaper.

  • emboston14 Emily Boston (@emboston14) reported

    @FreedomMobile dear customer service your website and app are a piece is shit and I cannt pay my bill because of a "system error" what do you suggest....

  • mourinho_andre Andre Mourinho (@mourinho_andre) reported

    @freedomsupport No thanks, at this point I'm content leaving and not returning, pulling everyone I brought to your network with me. Telus will be doing what you won't. Providing voLTE on non Telus devices. All I asked was the same from you for my one plus 6t. See ya!