Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (45%)
• Phone (45%)
• Total Blackout (5%)
• Wi-fi (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Calgary, Vancouver, London, Oakville, Trois-Rivières, Edmonton, Toronto, and Mississauga.

City	Problem Type	Report Time
Calgary	Phone	3 days ago
Vancouver	Internet	10 days ago
Vancouver	Total Blackout	10 days ago
London	Phone	11 days ago
Oakville	Internet	15 days ago
Trois-Rivières	Internet	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Testezlaf (@testezlaf) reported 7 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Tim PF (@TimFranko2) reported 14 minutes ago

  @FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?

• 
  manish midha (@midha_manish) reported 23 minutes ago

  @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

• 
  Kahleel (@_XAmount2) reported 23 minutes ago

  Bruh Freedom really having me in hold for an hour y’all are a terrible company @FreedomMobile

• 
  Farhan Z (@Far4Truth) reported 24 minutes ago

  @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

• 
  RJM123 (@R0J0MI123) reported 26 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  Gamer Graham (@GTM618) reported 27 minutes ago

  @Davidbr14133727 @FreedomMobile Lol. Dont need their internet service to get a phone lol

• 
  Peg City 🇨🇦 (@wpgAce) reported 31 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Matt Chan (@Chanman1133) reported 32 minutes ago

  @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

• 
  Javi Medina (@javiermedina15) reported 33 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  TDaphneVasquez RMT (@tattookitten) reported 36 minutes ago

  @FreedomMobile I'm actually one of the OGs, been a customer when it first came on the scene as Clearnet, before Wind even.

• 
  Greg (@pcguy8088) reported 39 minutes ago

  @FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.

• 
  Neeraj Bagai (@neeraj_bagai) reported 40 minutes ago

  @FreedomMobile Unable to get thru your customer service, can you please help

• 
  This Is a Collective (@thiscollective) reported 42 minutes ago

  . @FreedomMobile - You leave your support people in a bad position - essentially BS-ing your customers through 'tests' knowing full well it's broken. DO BETTER!

• 
  YTPeasantVision (@YTPeasantVision) reported 43 minutes ago

  Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

• 
  Emmanuel (@cozmopoll) reported 48 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible

• 
  Eve (@Eve62617669) reported 49 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Jules 🦋 (@juliewarman) reported 51 minutes ago

  @FreedomMobile I have to say I went to upgrade my phone at your South Surrey BC location on the weekend and it smelled so terrible in there I couldn’t even stay in the store and had to leave. I don’t know if it was a customer or an employee, but the smell was absolutely atrocious.

• 
  Justin (@justinfinnn) reported 51 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 54 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  Brian (@BrianFH2) reported 56 minutes ago

  For those interested, although @FreedomMobile claims to offer 5G+ service, they do not. #Toronto #Ontario

• 
  Spike (@HeyimSpike) reported 57 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Testezlaf (@testezlaf) reported 58 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Wisdom (@ASAP_N0_Rocky) reported 58 minutes ago

  @FreedomMobile is the worst mobile company in Canada hands down

• 
  manjunath anand (@ManjunathAnand) reported 58 minutes ago

  @FreedomMobile - impossible to reach on phone, WhatsApp and chat. Disconnected my line with no explaination and waiting for more than 2 hours with someone else’s phone. I don’t know how think someone can reach the support line using others phone for two hours.

• 
  Ivydelray 🙂 (@ivydelray) reported 59 minutes ago

  @FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!

• 
  Honey (@hsemitha) reported 1 hour ago

  @FreedomMobile Worst support system ever. You will never get response or support

• 
  Lily (@Lily08901017) reported 1 hour ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  Ticiana Barral (@ticibarral) reported 1 hour ago

  DO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!

• 
  Riu (@SiuRaymondsiu) reported 1 hour ago

  @FreedomMobile Hey @FreedomMobile! 🚀 I'm a loyal customer with a Samsung Galaxy and I’d love to see Freedom partner with Starlink Direct to Cell. Right now, I have to pay Rogers $15/month for a separate satellite add-on just to stay connected in remote areas. Any plans to bring this feature natively to Freedom? #FreedomMobile #Starlink