Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (66%)
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Phone (17%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Calgary, Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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WyzeOne
(@Remlam) reported
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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WyzeOne
(@Remlam) reported
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - so what's the point of being able to text support if no ever answers?
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This Is a Collective
(@thiscollective) reported
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Matt Bellamy
(@Matt_Realtor) reported
@FreedomMobile any idea when home internet will be restored? im seeing hundreds of people online posting about the outage
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the other KC
(@iamtheotherkc) reported
Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩
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layla
(@MAKHKHKHKHZOUMI) reported
@FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
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Nathan Armani | Researcher | 🇨🇦
(@nathan_armani) reported
Honestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Sara Guerrero
(@Saraguerreror) reported
@FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Chris
(@Silverxx27) reported
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Silvia C.
(@SilviaCai) reported
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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Silvia C.
(@SilviaCai) reported
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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Silvia C.
(@SilviaCai) reported
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Doug McGinn
(@kidd1230) reported
@FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!
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mistassixbulletsappears
(@orobichan420) reported
@FreedomMobile DO SOMETHING ABOUT YOUR INTERNET SERVICE OUTAGE
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✪ Scribe the Prime Minister ✪
(@Scribe_Music) reported
@FreedomMobile your service is down in Langley BC
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist
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Geoff Larsen
(@GeoffLarsen) reported
@FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.
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Tristan Carpio
(@TrisCarpio) reported
@FreedomMobile hello having trouble activating an esim. Can you assist