Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 03/07/2026 11:35

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Phone (28%)

    Phone (28%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, Vancouver, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge, Surrey and Winnipeg.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaScarborough Internet
CanadaVancouver Internet
CanadaAbbotsford Internet
CanadaEdmonton Internet
CanadaVancouver Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Vicki1828 Vivi Teixeira (@Vicki1828) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Cb MENDES ARMY BLACKOUT #JFCShawnMendes

  • _meuron 無論 (@_meuron) reported

    I have a $29 of Freedom mobile credit. I can transfer it to you for $20. You can use it if you are a pre-paid customer. Please contact me by June 8. #freedommobile

  • M4tips Matias ♤ (@M4tips) reported

    @TheJUNOAwards @FreedomMobile @ShawnMendes WHAT A ****? **** y'all, thiefs

  • ashtarotth_ aninha VOTANDO (@ashtarotth_) reported

    @TheJUNOAwards @FreedomMobile MENDES ARMY BLACKOUT + #JFCShawnMendes

  • callmehigher salami (@callmehigher) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile dois MENDES ARMY BLACKOUT #JFCShawnMendes

  • wondexmendes sah votando (@wondexmendes) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Um MENDES ARMY BLACKOUT + #JFCShawnMendes

  • Te_Turner Teresa Turner (@Te_Turner) reported

    @FreedomMobile is hands down the worst of all the providers. Strong arm tactics and multiple attempts to cancel a prepaid $15 phone. Said they would do it, never did, phone was no longer in their poor service area. Very rude customer service. Kept me waiting to make me give up

  • wondexmendes sah votando (@wondexmendes) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Quatro MENDES ARMY BLACKOUT + #JFCShawnMendes

  • luatswndr Tay🦋| Tay e Mays conta de lerdas💭 (@luatswndr) reported

    @TheJUNOAwards @FreedomMobile Shawn MENDES ARMY BLACKOUT + #JFCShawnMendes

  • callmehigher salami (@callmehigher) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile quatro MENDES ARMY BLACKOUT #JFCShawnMendes

  • smhigherwonder2 Carol 🍓🎸 (@smhigherwonder2) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile MENDES ARMY BLACKOUT #JFCShawnMendes

  • genericwordhere Jupiter (@genericwordhere) reported

    @freedomsupport I have been your client for years and I never had to pay a connection fee. I should have been informed before upgrading 2 phones. I was lied to when I did the upgrades. You may want to justify your charge all you want, but nothing justifies your sales people liying to get a sale.

  • Vicki1828 Vivi Teixeira (@Vicki1828) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile BB MENDES ARMY BLACKOUT #JFCShawnMendes

  • mylaaputa G🍹 (@mylaaputa) reported

    @TheJUNOAwards @FreedomMobile everyone vote and support #JFCJustinBieber

  • M4tips Matias ♤ (@M4tips) reported

    @FreedomMobile @ShawnMendes Thiefs, i'll never collab with this anymore.

  • genericwordhere Jupiter (@genericwordhere) reported

    @freedomsupport Yes but I wasnt informed that at the sales booth, am I supposed to guess? And when I inquiried about the charge in my bill the retail people told me just call customer service to get it waived because you are a long term customer. Then customer service denied the request.

  • piecesjj Joice (@piecesjj) reported

    @TheJUNOAwards @FreedomMobile Tudo dele MENDES ARMY BLACKOUT + #JFCShawnMendes

  • ashtarotth_ aninha VOTANDO (@ashtarotth_) reported

    @TheJUNOAwards @FreedomMobile amo MENDES ARMY BLACKOUT + #JFCShawnMendes

  • wondexmendes sah votando (@wondexmendes) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Dois MENDES ARMY BLACKOUT + #JFCShawnMendes

  • callmehigher salami (@callmehigher) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile cinco MENDES ARMY BLACKOUT #JFCShawnMendes

  • Vicki1828 Vivi Teixeira (@Vicki1828) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Ab MENDES ARMY BLACKOUT #JFCShawnMendes

  • mylaaputa G🍹 (@mylaaputa) reported

    @TheJUNOAwards @FreedomMobile support and vote #JFCJustinBieber

  • isamarm08 Isabella.🫀 (@isamarm08) reported

    @TheJUNOAwards @FreedomMobile Never be alone #JFCShawnMendes

  • Melibelieber24 Valxbelieber (@Melibelieber24) reported

    @TheJUNOAwards @FreedomMobile @ShawnMendes **** Scammers

  • AlahnaMK BLM✊🏿✨ & ACAB 🖕🏻 (@AlahnaMK) reported

    @freedomsupport I haven’t been able@to pay my bill online for 2 months now please fix your payment options they suck

  • sharonc21437993 sharon bieber (@sharonc21437993) reported

    @TheJUNOAwards @FreedomMobile @ShawnMendes Cancel 🖕🏻

  • wondexmendes sah votando (@wondexmendes) reported

    @TheJUNOAwards @shawnsstream @FreedomMobile Cinco MENDES ARMY BLACKOUT + #JFCShawnMendes

  • genericwordhere Jupiter (@genericwordhere) reported

    @freedomsupport Now I am being told by your customer service that had I done the upgrade online I wouldnt have to pay,so it really is not about connecting me to a service I am already connected, for starters, It is about you charging me money because you can. Or you dont connect online upgrades?

  • genericwordhere Jupiter (@genericwordhere) reported

    @FreedomMobile Hey Freedom, I was offered to upgrade the phones on my lines but was never told that I had to pay a connection fee upgrades. I have been with you since you were a different company and I had never paid for an upgrade. Now I have to pay $60 dlls I didnt know! Way to scam people

  • ashtarotth_ aninha VOTANDO (@ashtarotth_) reported

    @TheJUNOAwards @FreedomMobile lindoo MENDES ARMY BLACKOUT + #JFCShawnMendes