Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (45%)
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Phone (38%)
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Total Blackout (10%)
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Wi-fi (4%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Victoria, Calgary, Bradford West Gwillimbury, North York, Markham, Hamilton, Burnaby, Coquitlam, Courtenay, Thunder Bay, Ottawa, Richmond and Edmonton.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Wi-fi | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Victoria |
Phone | |
| Toronto |
Total Blackout | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Yapatooots
(@yapatooots) reported
Hey @FreedomMobile, I don't have any signal in subway station today. Are you guys not offering that service anymore?😑
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winging it
(@RN_winging_it) reported
@FreedomMobile My cell phone service is abominable with Freedom. Sometimes doesn't end up on the 'Home' network and no data ever works on 'Away' despite this being in my plan. Who has any suggestions on who I should switch to?
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DSH
(@dsmithhayes) reported
@StewKlazinga @FreedomMobile trust me there are some techs freaking ******** out right now trying to resolve this
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4
(@kingjgotitt) reported
@Husssrr @FreedomMobile I’m gonna leave them still I should be paying Fido that or even Rogers plus the service sucks
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yapatooots {777}
(@yapatooots) reported
@freedomsupport My wife and I both doesn't have signal coverage in the TTC yesterday. To which has brought me stress as I thought I was hacked.
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Blank
(@Kk_Ffs) reported
@freedomsupport The problem is there is no warning if and when they will be deleted. There also is no way to back them up to my pc for example. I'm pretty sure mine is 90 days or more. Never really looked into that detail. Never had that issue with previous provider.
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𝑹𝒐𝒃𝒆𝒓𝒕 𝑫𝒗𝒐𝒓𝒌𝒊𝒏 🇨🇦🇺🇸🏳️🌈
(@korvomonte) reported
@freedomsupport can anyone help me using hotspot/usb? @TekSavvyBuzz lost my internet connection and I'm desperately trying to get back online. i called tech support but the only thing they were able to get me connected via bluetooth.
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Krazy Kanuk
(@kanuk_krazy) reported
Another day of crappy service from @FreedomMobile .. customer support answer to my no network connectivity... it's not our problem , network is showing fine.. phone was purchased from freedom.. so sad to see how they don't take responsibility. It's never there fault.
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Anmol Batra
(@batraanmol4293) reported
@FreedomMobile Never ever trust these guys. Charge you for not providing the services. Worst customer care. @CCTS_CPRST Please help
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SamCarter
(@bcgirlbuds) reported
@FreedomMobile @getrealmovement Maybe they wouldn't be descriminated against as much if every company and weirdo stopped trying to force their 'woke' beliefs down normal peoples throats everyday
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Seriously whats wrong with you guys? Mismanagement at its peak. Freedom store doesnt help, customer care disconnects the call and now agent at twitter is also acting inhumane.
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4
(@kingjgotitt) reported
I pay 127 dollars to talk to no one a month freedom sucks @FreedomMobile
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The Real MVP
(@mattvanp) reported
@FreedomMobile Too bad it doesn't work in chatham Kent
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cane5611
(@coach5611) reported
@freedomsupport Whats the point, i get the run around from customer service and nothing happens.
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Purab
(@nishan11423) reported
@freedomsupport I bought a phone this week an iPhone .. I tried to return it but the store owner is not allowing the 15 day refund policy.. this is illegal .. this is $1200 phone scam . Help
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Kelly Lanktree
(@kelly_lanktree) reported
@freedomsupport I can receive them, but none of the messages I’m sending via sms are going through to recipients on various different networks. Tried restarting and manually selecting the network, neither has worked.
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Denis
(@alpha17x) reported
@freedomsupport A few questions; 1. I've asked that my address be updated twice. This has failed to happen twice. Why? 2. My Tab has been paid off for some time, Why can't I upgrade my phone online? 3. Why is the contact form on your website perpetually broken?
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sahilthakur.eth
(@rosegoldthakur) reported
Just got charged a hefty amount by @FreedomMobile for using my phone within Ontario when I already have a province wide calling included in my plan. Spoke to them on the phone who couldn’t even tell a difference between data and calling. Horrible service in every way! #scammers
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Andrew
(@formula_21) reported
@freedomsupport I kept getting 503 errors saying it was unavailable but literally right after I sent this it worked on a refresh lol, but thanks.
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Margaret Westaway, MEd
(@MargaretOW) reported
@freedomsupport payment services not working?
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Customer service of Freedom truly sucks. Call is connected smoothly but when the representative hear about the problem. Surprise, the call gets disconnected. Happened to me 2 times JUST TODAY.
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Morimori 🐯 The Next, Yeet!
(@Wingalpha) reported
@freedomsupport good morning I noticed I havent had signal in some subway stations. Is there mainteinance going on ?
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F
(@f_shithappens) reported
@freedomsupport @MajSiddiqui You sure you still have this policy? I been spending the last week trying to return the device that I bought from your store couple days ago. You have a terrible customer support, I still couldn’t return the device and already talked to 6 agents today!
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jer
(@TerribleTongue) reported
@freedomsupport Is a joke no customer service 👎👎👎
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Dylan Grgas
(@dylangrgas) reported
@freedomsupport @lilphilanthrop Seems like your service isnt working on the ttc. From st clair to yorkmills.
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t.
(@toobadaw) reported
@freedomsupport @WinterBourneTO It seems to be down on the app and the website as well!
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winging it
(@RN_winging_it) reported
@freedomsupport I will when I have time. But been down this road before and the "fix" seems to make zero difference. Had a near emergency the other weekend out of town and despite having a signal on "Away" data did not work at all. Luckily a friend was there as well.
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★Lady Tia★
(@lady_tia23) reported
@FreedomMobile is disgusting. How are you telling me you didn't get my money and I only paid $35 when my bank statement says otherwise. And instead of fixing it you sent me back to the store when I asked you to forward copy of the receipts?? Manager nor customer service does ****
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Mark Warner
(@MAAWLAW) reported
“We are (and have always been) prepared to acquire @ShawInfo and to continue to offer bundled services to its 450,000 customers’… #Globalive is the only prospective buyer of @FreedomMobile prepared to acquire those ‘increasingly valuable’ customer contracts.”🤔 #competition
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Customer service of freedom is VERY bad. I called 3 months ago to put my phone on vacation mode they didnt do it. I paid 2 months for no service, when i called i was assured my bill will get from 45 to 40$ for the next 4 months HOWEVER now im getting 50$/month