Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (47%)
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Phone (36%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, North York, Surrey, Vancouver, Coquitlam, Victoria, Peterborough, Hearst, Milton, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| North York |
Phone | |
| Surrey |
Internet | |
| Vancouver |
Wi-fi | |
| Toronto |
Total Blackout | |
| Coquitlam |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Canuck🇨🇦 🇺🇦
(@YYCtj1) reported
@freedomsupport I called and complained all the time (before I left). I would get put on hold. Then the call would drop. So now you see the problem!
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Perry McLeod
(@McLeodPerry) reported
@FreedomMobile You cell service sucks. Data plans might be priced right but your service is bad especially in rural areas
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Jessica Marks
(@jaemar546) reported
@freedomsupport Do you guys have an outage in Victoria BC right now?? My texts are not going through or coming to me… and yes I’ve turned my phone off and on as well as airplane mode. iMessages are working
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Casssss
(@_CXVO) reported
@FreedomMobile y’all need to fix up
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Josh Pabla
(@joshpabla) reported
@freedomsupport is your my account login not working ?
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steph
(@fleffras) reported
I pay $100 a month for my service and I go to a cottage an hour and a half away from my house and I can't even use data. Then I get told more nationwide data is $45 for 3 gb. Literally half of my bill. I can't wait to switch service providers @freedomsupport
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Mr. Canuck🇨🇦 🇺🇦
(@YYCtj1) reported
@FreedomMobile Don’t be fooled. This plan is cheap because the Freedom network is awful. Poor coverage/dropped calls are the norm. They occupy a bad end of the frequency bandwidth which Telus and Rogers and Bell would never want to bid on.
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Fnu
(@SneedyShallot) reported
@FreedomMobile I am currently paying more than that for 12 gig. How do I sign up for this? Cancel service and call back?
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chipanze
(@jeff_findrogers) reported
@FreedomMobile That’s absolutely over priced data. Do you think we’re stupid
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Swaggy P
(@kwamed11) reported
@FreedomMobile Hey freedom mobile I need you to have a manager to contact me please. Or somebody in customer service that deals with customer relations
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Poilievre + Baber Supporter 🇨🇦
(@cdnpolifan) reported
@Poilievre_Stan @RedToryFan @FreedomMobile During the Rogers outage he said there needs to be more competition and choices for telecom companies in Canada.
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Salman
(@SalmanTweets2) reported
@FreedomMobile I am disappointed. Went to just outside of GTA to Wassaga Beach and literally zero coverage and worst part is it is not just one place. You need to increase your network.
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The outlet
(@RahulGahlawat13) reported
@FreedomMobile The service is terrible tho. I was stuck with no signal and internet in rain today. Couldn't even book an uber or call anyone
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The Dingo Kid
(@KaroPup) reported
@freedomsupport I was given extra data, my plan says I have 6gb now, but I've been given the notification that I've gone over my limit at 4gb Can you help with this?
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Shane McLaren 🇺🇦
(@ShaneMcLaren11) reported
@RedToryFan @FreedomMobile Who needs 20GB wtf 😭
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爪att
(@MattToronto) reported
@freedomsupport @FreedomMobile Y'all, stop forcing me to go through your terrible 2FA process every single time I sign into my account. And how is your app just a portal to your website? ******* do better.
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Navneet Kaur
(@NavsKaur) reported
@FreedomMobile Sad to know that you would like to let a loyal customer go rather than match a phone plan your competitors are providing! #disappointing
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TGI🫠
(@ThorneDoesStuff) reported
@FreedomMobile It’s incredibly.. I’ve never had a freedom mobile ad and now that I’m with them I see it all the time.. by the way am on the 50GB A month for $87
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Swaggy P
(@kwamed11) reported
@FreedomMobile This is my second attempt to return to freedom as a customer who was with you before freedom in the wind mobile days I can tell you exactly why I left in the first place but then to send me emails saying let's win back your service and then you tell me I can't????
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爪att
(@MattToronto) reported
@freedomsupport 2FA is great, but the site should remember me and I shouldn't have to 1) perform 2FA when the site recognizes me, and 2) require me to enter my phone number or email address every. single. time. That's absurd and bad practice. Especially with the app, but even in a browser!
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romaine
(@GoingToAMillion) reported
@FreedomMobile thanks for the basically Black Friday deal on my new 20 gig data plan, been a customer for 20 months now
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Sidular!
(@Sidular) reported
@ThorneDoesStuff @FreedomMobile That’s pretty expensive… just switched away from Freedom and pay $85 for 50GB at 5G speeds on Telus. Bigger network, but less expensive, but still expensive, cause ya know, “Canada”.
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Constitutional supremacist. 🇨🇦 🇵🇱
(@MadLadMarcin) reported
@freedomsupport You mean like you did last time I brought it up? :D Can't exactly reach out when it happens since I have no service either. Happens pretty much every day.
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Shahin Za
(@Shahin_Za) reported
@FreedomMobile Week coverage, you don’t get service when you need it.
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MS 🇨🇦
(@CanIndian_Bro) reported
@FreedomMobile Before that work on your network! Don’t spend so much on advertising instead hire more to keep your network stable atleast within GTA. Forget about outside GTA. #NextStreamingSensation #BadNetwork
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bks
(@bks86798035) reported
@FreedomMobile 'next level bad service' lol
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H
(@iamhtrivedi) reported
@FreedomMobile upgrading some customers to get them more data but legacy customer don’t get anything. Happened with my family. Very unfortunate that loyalty isn’t valued. :(
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Jordan Johnstone
(@JohnstoneJordan) reported
@FreedomMobile Wtf I'm been with you guys since 2012 and im paying more for less than this offer. Way to screw loyal customers.
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MarioBrillo2016
(@mariobrillo2016) reported
@FreedomMobile Folks now freedom has been amazing service for a fraction of the cost. Curt needs to block rogers from buying. Monopilization isn’t the answer
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Kate Long
(@KaatieLong) reported
@FreedomMobile why is my network only searching? 😩😩