Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (36%)
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Total Blackout (8%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, North York, Surrey, Vancouver, Coquitlam, Victoria, Peterborough, Hearst, Milton, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer and Pickering.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| North York |
Phone | |
| Surrey |
Internet | |
| Vancouver |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Frank Huber
(@chipferbrainz) reported
@FreedomMobile Haha! Yeah, right, I'm gonna jump right on an offer I can't even see because your wonky website doesn't work. That just inspires confidence, don't it?
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@tlhingan_ @FreedomMobile In android, that can happen (except a factory reset drags 'em back by the feet, hands or hair and makes them fix what they broke).
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Samrat Pratap Singh
(@freeworldjoinme) reported
@freedomsupport and of course this is not just about money, the issue here is much bigger in terms of monopoly and dictating the charges and force it to the customers without their consent!
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Nicholas Miklosh Gaal
(@daddelight) reported
@freedomsupport The mobile service is down, can't use the Freedom phone, except on wifi 🙄
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8ppexAlien
(@Mikelegrosjr) reported
from
Windsor, Ontario
@freedomsupport I've spoken to C.S. and they have indicated an issue in my area, and are working diligently to rectify the issue. I was just hoping for an update.
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dry nose
(@dry_nose) reported
@freedomsupport Hi, I haven't been able to access my data for 2 days now. Is there an issue with Freedom? Thanks.
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Saleem Shady
(@SaleemShadyy) reported
@FreedomMobile so *** I lose service when I go under a blanket
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Nicholas Miklosh Gaal
(@daddelight) reported
@freedomsupport your mobile service is totally down in Edmonton right now
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Max D 🇨🇦🇮🇹🇧🇸 🇧🇶
(@ghostridercdn) reported
@freedomsupport Was in Canada 🇨🇦 never left - why should I pay for roaming while in Canada?
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Adarsh dil
(@Adiking123) reported
Switched to Freedom. Support rep told she can waive of the activation fee later call disconnected. Next advisors told it cant be waived of . worst part is when talked to supervisor Jeff his first sentence was if you don’t like the connection fee return the phone. @FreedomMobile
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Ian
(@MungoJohnson) reported
@freedomsupport Having issues receiving calls, but outgoing calls still works. Most calls to me result in "the customer you have dialed is not available" I've had 2 calls I was able to answer, but none else. Been having this issue since yesterday.
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8ppexAlien
(@Mikelegrosjr) reported
from
Windsor, Ontario
@freedomsupport anyone else in @CityWindsorON experience any issues? I can't be the only one. Or can I?
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ketul kansara
(@KansaraKetul) reported
Why freedom network is up and down today. Lost the signal several times and have to restart the phone to get signal again. Restarted phone multiple times @freedomsupport
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Max D 🇨🇦🇮🇹🇧🇸 🇧🇶
(@ghostridercdn) reported
@FreedomMobile can you tel me why you charge me US roaming when I’m on the Canadian side of Niagara Falls? They we call your customer service and they are rude about it? What great service..not
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Chrome262
(@Chrome262) reported
@L1ghtsword @FreedomMobile Only company that still gives free phones and the only company that has subways service. The others could but done care. Would be nice to have 5G
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Samrat Pratap Singh
(@freeworldjoinme) reported
@freedomsupport Standard US Roaming Rate - 100+$ for one time usage of may be not even an hour,Don’t you find this funny?That too I don’t even remember using it as I already asked the agents multiple times to shut down all services on my number that may cost me extra as this is a recurring issue
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50 xp
(@343Ticket) reported
@FreedomMobile I tried to set up a plan with you but your local provider here got closed down cos the branch owner didn't pay rent
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@sungmanitu88
(@sungmanitu88) reported
It's unusual for me to actually thank my service provider @FreedomMobile but I think it's only fare as I still have the ability to have 2 communication devices in operation. I promise I will catch up on my bills ASAP. 🙏
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Samrat Pratap Singh
(@freeworldjoinme) reported
@freedomsupport Well I never received any emails or message asking for my consent, Moreover maximum roaming charges are around 14-20$ per day, why would you charge 100$ for May be an hourly usage? I have specifically asked in past to shut down all my services that may cost me extra.
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Alek Golijanin
(@AlekGoOttawa) reported
@freedomsupport I want chicken. Doesn’t matter if it’s grass fed, GH or GMO. I would’ve thought customer loyalty mattered… I’ll just port out if I’m ineligible. Please lmk.
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Adarsh dil
(@Adiking123) reported
@freedomsupport @freedomsupport won’t be contacting you guys again to get insulted. If someone is asking for any waiver that doesn’t mean you guys can treat them like we don’t have any self respect. If I wanted to return the device I wouldn’t have purchased it at the first place.
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Michael Lauzon 🇨🇦🇫🇷🏴🇯🇲
(@mlauzon) reported
@freedomsupport @FreedomMobile Currently on AlbertaWorks' Income Support, I don't have the funds to pay until June 1st, which means I'm going to lose my phone. Waiting for a call from a doctor to get a tumour removed & won't be able to take the call. Won't be able to buzz
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Viarenzophone 🙏✝️✌
(@viarenzophone) reported
@nationalpost Thank goodness! @Rogers is pure garbage. Let @FreedomMobile be left as it is.
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8ppexAlien
(@Mikelegrosjr) reported
from
Windsor, Ontario
@freedomsupport any news on the @CityWindsorON outage?
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christine pervera
(@lilay12344) reported
Hey @freedomsupport , Is there an outage right now?
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Nicholas Miklosh Gaal
(@daddelight) reported
@freedomsupport Could you please post a service status report for today?
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𝕯𝖔𝖑𝖑𝖎𝖓.𓄂
(@itsssseva) reported
@TheTruMessiah @FreedomMobile I knowww! I was with bell before, Then I changed to freedom over some boxing day deals and that was like the worst decision. First, they lost my number through transfer and now the customer service's the worst.
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Adarsh dil
(@Adiking123) reported
Thank you for this awesome service on day 1 , really happy about that . 2 time getting disconnected and no one calling back and the supervisor asking to return the device. Either train them or loose the customers. @FreedomMobile DBC00180504060.
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𝕯𝖔𝖑𝖑𝖎𝖓.𓄂
(@itsssseva) reported
from
Richmond, British Columbia
Two things I hate in Vancouver. 1- @FreedomMobile and their awful customer service. (worst carrier experience of my life.) 2- of course number two's gonna be ICBC!🤡
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Anthony Lacavera
(@AnthonyLacavera) reported
Whether it is @Globalive or another buyer of @FreedomMobile we must ensure the buyer is a well-capitalized pureplay independent with no ties to the Big Three, one that will actually compete so that prices come down in mobile services.