Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Goldie Poll
(@GMPOLL) reported
@freedomsupport I’m literally on hold now though? This is terrible customer service
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Esther
(@Esther46370627) reported
@freedomsupport Still trying to upgrade my phone and now calling 611 and 1-877-946-3184 will not connect at all. Online chat is useless!!! Do you want business or not? @FreedomMobile @freedomsupport Help would be nice!!!
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Bisi
(@bissybody123) reported
@FreedomMobile I changed my phone, inserted my SIM card and I got a "network locked Sim card inserted " error.
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AGA
(@fatihce23) reported
@freedomsupport This copy paste is just waste of time.. at least 10 times I spoke to your agent. I beg beg beg people keep away from this terrible brand. There is no word to describe their hypocrisy...
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Marcus Sobral
(@msobral2011) reported
So you are a @FreedomMobile customer for 4 years, find a deal on line, but as an existing customer you can’t take advantage of it. You are less valuable than a new customer.
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Adam
(@curtisyiskey) reported
@FreedomMobile Not to mention being hung up on 3 times by technical support trying to figure out why my brand new phone from them can't even send a picture or watch YouTube on data. 20GB of unusable data
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AGA
(@fatihce23) reported
@FreedomMobile Keep away from Freedom for peace of mind.. it is totally garbage ..
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cm
(@Crackmacs) reported
@Gayosaurus @FreedomMobile I had it (mrs) and it was so awful downtown it was unuseable and i switched providers. Cheap data is useless unless it works.
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Esther
(@Esther46370627) reported
@freedomsupport HI Z.Z @freedomsupport please read before you post response save us all the embarrassment - already tried online chat that was the problem and final straw
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shirtlesstoo 2.0
(@JFurrTO) reported
@freedomsupport I am the primary account holder, and the requirement to call your customer service is noted, and will cost you.
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Jordy "Best Bet"
(@thesportsmanjc) reported
Hey @FreedomMobile how’s about when u send someone a new SIM you include a tiny tidbit of info about NEEDING TO GO INTO A STORE TO ACTIVATE IT. Like WTF it’s 2020 #insane #bullshit
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Crownedmyselfking
(@Kingedmyself) reported
@FreedomMobile this is gonna be my last month with you. I wish it was on better terms but this company has only robbed me for years and never ever fixed any problems your data is the fastest, the fastest to finished in days not weeks days #thereisnofreedomhere
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Goldie Poll
(@GMPOLL) reported
Hey @FreedomMobile, planning on letting me upgrade my phone yet? Or are you just going to keep making me call you, put me on hold for ages, treat me like I somehow don’t know how to use a website, and then tell me to go to a store when we’re in lockdown? Or?
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Irshad Khan
(@ImIrshadkhan) reported
@FreedomMobile Hi My partners account has been top up incorrectly inspite of us telling freedom customer care not to do that. #shameonfreedom #pathetic #worstcustomerexperience
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Balu Bettadpur
(@BBettadpur) reported
@FreedomMobile Rather unfortunate. I tried to upgrade my phone. Seriously one of the worst experience. I can't understand how a company cannot accept payment from a customer who is willing to pay. I am a customer for the past 5 year's at least and on auto pay. The sales team failed badly
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AGA
(@fatihce23) reported
@freedomsupport At least 5 times I spoke to you.. only talking without solution. Thanks
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Shivam Malhotra
(@theshivamm) reported
@FreedomMobile was happy to join you but now regretting every second. Ported from chatr but now my chatr number is no service and freedom number is still temporary. Called you, chatted live, chatted over whtsapp, chatted over imessage but nobody is able to help. I am frustrated
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Brian Burrell ➐
(@brianburrell) reported
@freedomsupport To be honest I respect the honesty of the worker. I believe you that stores aren’t permitted. I just want the issue to be addressed. I called every store in the GTA. Some stores obeyed the pre list and some didn’t.
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Jmack111
(@Jmack1117) reported
Called customer service at freedom mobile dealt with a so called supervisor named Hossam Aslan who refused to give me his employee number. 7 years with freedom after this experience cancelling my line. #freedommobile
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AGA
(@fatihce23) reported
@FreedomMobile Never believe this terrible brand. You value them until you put signature and two weeks period passed. That is it. Keep away from freedom for peace of your mind. I have two lines and will be closing as soon as I get a chance..
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Esther
(@Esther46370627) reported
@freedomsupport I need help I have been trying to buy a phone for 5 hrs finally got someone on chat who cannot read English. Your phone line is down I need a human PLEASE I AM BEGGING!!!!!!
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schultz
(@JeremyJSchultz) reported
Debated it a while and we're going with @FreedomMobile because not only do they have cheaper service but there's no way they'd ever tear down the Skydome.
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cm
(@Crackmacs) reported
@Gayosaurus @FreedomMobile It's so tempting. My only concern has been leaving the city. I don't do it often, but when I do, I really really really enjoy having service. Especially when camping and stuff.
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shirtlesstoo 2.0
(@JFurrTO) reported
Hey @FreedomMobile why the hell cant I cancel my wife's cell plan using your website? You're on the verge of losing us both...
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Rino B 🐧
(@rinobo) reported
@GMPOLL @FreedomMobile How is their cell phone service overall, ive heard it can be really hit and miss a lot of the time.
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Brian Burrell ➐
(@brianburrell) reported
@freedomsupport It has already happen which I have proof. And my next message will be to the executive since I have their contact after I been screwed over multiple times this year and even the reps and managers felt so bad. t
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Adam
(@curtisyiskey) reported
@FreedomMobile Before being tricked into getting this..note that they do not have 5G capabilities. Hard enough to connect to LTE. Also, just ask them how fast their data speeds are (up and down). They will NEVER give you an answer. If you ask bell, they immediately say 100mbps up and down.
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Michael Strathmore
(@The_Strath) reported
@FreedomMobile Wait... your network offers 5G service?
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AGA
(@fatihce23) reported
@FreedomMobile Do not believe this terrible brand.. Keep away from Freedom for peace of your mind. Just a friendly warning.
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Mayur Patel
(@mdotpatel1) reported
@FreedomMobile Kindly pass message to Back Office Team to respond Customer Queries. I am wanting for more than a week for resolution. #UseLess