Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (70%)
-
Phone (14%)
-
Wi-fi (7%)
-
Total Blackout (5%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Toronto, London, Kingston, Scarborough, Ottawa, Edmonton, Paspebiac, Brampton, Vancouver, Winnipeg, Kitchener, Calgary, Brantford and Shep's Subdivision.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Phone | |
| Toronto |
Internet | |
| London |
||
| Kingston |
Total Blackout | |
| Toronto |
Internet | |
| Scarborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
trinitys_assylum
(@trinity_assylum) reported
@FreedomMobile Your quality sucks though
-
Saad Merhebi
(@MerhebiSaad) reported
@freedomsupport I did, and because I won I got to switch all my customers over from your network to Bell and Roger's.
-
GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@askmewhatdeezis @LFalasca @FreedomMobile If you're talking about the outage, that I can understand. One removes the key (sim) to the network from the slot, and then you *can* call 9-1-1, since it'll connect to any available working network, that being bell or telus in that case.
-
Alexis Gee
(@lexomatic) reported
@FreedomMobile are you having issues? Suddenly having text problems.
-
Rick Rasheed
(@RickRasheed1) reported
@freedomsupport Top up service is down system error
-
doobydude
(@doobydude420) reported
@freedomsupport When is Freedom mobile going to release the newest samsung android 13 /12 L Firmware update that even India already has???? Freedom is always so slow all these updates. usually Only get security updates every other month at the end of the 2nd month
-
Luca Filipozzi
(@LucaFilipozzi) reported
@FreedomMobile Worst level performance. I should know. I’m a subscriber (via Shaw).
-
Kim
(@KimSegs) reported
@freedomsupport do all your plans support group messaging? For some reason I’m not getting messages from android users in my group chats
-
#acab #eattherich
(@covertnerdpunk) reported
Anyone else noticed how **** Freedoms network connection has been lately? @FreedomMobile
-
Jennifer🇨🇦🇺🇦⚖🔱
(@jenniferolchowy) reported
@freedomsupport Thanks but I've tried this already....you all are great...Exec is disappointing.. When will 611 be up and running to support customers? Also, I was provided a loyalty promotion for an upgrade but it costs more than someone who hasnt been a customer before?! 🤔 Thnx
-
Tone 🍁
(@tdogvella) reported
@FreedomMobile Cell phone providers screwing the Canadian 🇨🇦 customer one at a time ...
-
ㅤㅤㅤㅤㅤㅤㅤㅤ ㅤㅤ
(@kaywhxtever) reported
@freedomsupport hey guys can you help me check how much I have left on my contract?
-
fehokings
(@felipehokings) reported
@FreedomMobile i am trying to contact the customer support but the phone is not working. I am always having problems with freedom, it doesn’t work anywhere and now I in downtown Montreal and my phone is on Nationwide mode and charging my data! Wth??? I’m in Canada!
-
breadzeppelin
(@BreadLegion) reported
@FreedomMobile Bruh I pay $75 CAD for 10gb of data/mnth and your phone service agent told me I'm SOL. Freedom Mobile is a pain in my wallet.
-
Daria ૮⍝◜ಠ_ಠ◝⍝ა
(@dariajuniper) reported
@freedomsupport Just strive for better service. Dunno what else to suggest. I switched providers because of the poor connectivity.. *shrugs*
-
Jo Jo
(@JoLudlow1) reported
@freedomsupport my data is not working, any tips?!
-
Tyler Smith
(@tylerismith) reported
Maybe this is a @FreedomMobile issue though? The whole system needs to improved or people are going to ignore them.
-
Pushpa Purushan
(@VessaiM) reported
@FreedomMobile Why this ad on my twitter? This **** isn’t even available in my area
-
What's going on
(@Here58207546) reported
@joemorin73 @FreedomMobile are existing customers on 5G network? I have my youngest child running on 3G through Public mobile for only $13/month , but the plan is more for text and use of wifi if needed at school.
-
GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@ChefStuartB @FreedomMobile There is no unlimited high-speed in Canada on any cellular network. Unlimited at slower speeds.
-
GitGudGlen
(@GitGudGlen) reported
@koodo continuously overbilled me for bullshit "roaming" despite never leaving the country. Zero customer support available. Switched back to @FreedomMobile only $30 for 10gb, koodo was $50 + the $20 they'd steal for lying about roaming.
-
doobydude
(@doobydude420) reported
@freedomsupport is freedom mobile ever going 2 support 5G network speeds and have data plans for the better devices such as android??? Pretty sad since even smaller phone companies have 5G. Freedoms towers run off 5G capable networks. Bet the CEOs don't even use their own networ
-
GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@miskalo1 @FreedomMobile Last I heard, nobody has to buy money. Then again, if her credit is down the drain or in the ditch, she has no other choice but to buy outright. Especially if Equifax or TransUnion give the final say (NO!!). If the device isn't physically damaged, factory reset.
-
rem
(@rem00artz) reported
@freedomsupport are youre servers down or something? I've been trying to log in and pay for my bill for the last 3 days now and unable to get it
-
☠️Dave Sokolowski🇨🇦🏴
(@ATonofFun) reported
Seriously @FreedomMobile I can't just buy a fekking phone? Your website sucks, your customer service is horrible, and your "Nationwide Coverage" is great as long as you don't want to go to certain cities! Are you sure your not @Rogers or @Bell
-
Daria ૮⍝◜ಠ_ಠ◝⍝ა
(@dariajuniper) reported
@FreedomMobile I was on Freedom once, about the only thing you guys freed me from was service and reliable data. Just sayin'.
-
Jordan Langley
(@marsmarine462) reported
@FreedomMobile Still overpriced as **** and you don’t even have 5G. No thanks
-
SeventheSayian
(@Cca2Seven) reported
@CRTCeng may be interested in this too. @FreedomMobile already behaving like Roger's Wireless and taking from their customers without providing actual service or customer loyalty.
-
DamToy🇨🇦 🇿🇦 🇳🇬
(@miskalo1) reported
@FreedomMobile I've been a customer since 2015. Every time I want to upgrade to a better phone, there's always a story that I don't meet the requirements. After 6 years as a customer. I don't trust your services.
-
Madison Sullivan
(@Madison59219288) reported
@freedomsupport Is there a network issue? I can receive calls and texts but have been unable to connect to the internet or make outgoing calls/texts since friday. What gives?