Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (49%)
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Phone (36%)
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Total Blackout (7%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Mississauga, Vancouver, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone | |
| Vancouver |
Internet | |
| New Westminster |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mary Lou Tatton
(@MLTspecialties) reported
@AureliaCotta @RogersHelps @FreedomMobile Yup. That’s how service works these days. Badly. But eventually everyone comes to despise their ‘provider’. Cogeco & Bell. I hate them equally.
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gurveer
(@gurveer51515676) reported
@Fidomobile @FidoSolutions The biggest issue with your voicemail service is , it doesn’t tell the day and time the voicemail was left. I think I better move to @FreedomMobile who has better voicemail service. I lost my job because I thought msg was from past & never called them.
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Paul M
(@pmifsud) reported
@freedomsupport Like I said in my pm to you. If you call me I will take you through the scenario Freedom botched. But in typical fashion your customer service does not call out. We’re done.
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Aurelia Cotta
(@AureliaCotta) reported
So @RogersHelps didn’t fix my cable. And want me to “wait” to get credit for the service I don’t have. 3 hours of back and forth, 😢 We all hate public complaints. Thing is, when I stopped complaining, I moved my cell service and went to @FreedomMobile and will never go back
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Craig
(@Craig69440669) reported
@freedomsupport Why not show us your customer service? I tried to obtain help on your website; no answer.
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Craig
(@Craig69440669) reported
@freedomsupport I would love to call. However, the sim card is not working! Also, I want help, not an excuse why your customer service agent cannot deliver customer service. If there are too many customers contacting them, hire more people.
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Who Dis
(@WhoHak) reported
@freedomsupport Y’all are still frauds!!!! We had to behave like hooligans over the damn phone for y’all to process that offer y’all promised. Next time the police and credit card fraud department will be on the call with us.
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MatPooney
(@Mat_Pooney) reported
@freedomsupport @FreedomMobile Having problems with you phone lines? I’ve called 5 times this morning and every time the call gets dropped. I have an issue I want to get resolved
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juniour95
(@juniour95) reported
@freedomsupport Woke up this morning to no phone service even though my account/payments are up to date. Sent you guys a DM.
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Bernard Sullivan
(@bernardsull) reported
@FreedomMobile That's it. I've had enough. I've been a Freedom Mobile customer for 10 years now, and this is the last straw. I can't have my phone plan being run by a company that thinks that astrology is real. I'll be taking my business to a real company like @Rogers
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Krazy Kanuk
(@kanuk_krazy) reported
@FreedomMobile so your supervisor solution to me loosing signal in my city was for me to drive back to the spot where I lost reception and call him back.... do you see what's wrong with this solution?? I have called multiple times about my service issues to get the runaround.
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Who Dis
(@WhoHak) reported
@freedomsupport Z.Z, direct message for what ?! I already called and speak to them. THIS IS SOLELY FOR PUBLIC AWARENESS. FURTHERMORE , the help that the customers need is for y’all to stop being frauds and keep on your offers. Have a pleasant evening Z.Z
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Tudor Hodan
(@iontudorhodan) reported
@freedomsupport Not for me. Wasted hours trying to sign into an European bank, but verification code doesn’t go through SMS. Forbidding TS team refused to provide the resolution in print form.
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Paul M
(@pmifsud) reported
@freedomsupport And you call yourself a communications provider even though your customer service cannot not perform outbound calls. Utterly disappointed. I’m not typing my issue you out to you. Call me if you are serious, otherwise take note folks. This outfit is a joke!
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Paul M
(@pmifsud) reported
@FreedomMobile are the most incompetent service provider I have ever come across in my life. Terrible customer service and inept. Do yourself a favour and run the other way from Freedom Mobile #carrier #mobile #cellular
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𝓡𝓮𝓽𝓽𝔂7
(@7Retty) reported
It’s like once @FreedomMobile gets comfortable taking your money… they make it their MISSION to make your service absolutely beneath them worst possible… fix up.
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
@ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.
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CharisMaggie Tv| culture, food, language
(@charismaggietv) reported
Getting a number for a business is a nightmare when you wanna cancel it. @FreedomMobile why y’all make such a simple process so difficult??
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Gears to Grind
(@gearstogrind) reported
@AnthonyLacavera @globalive @FreedomMobile WIND was terrible and Freedom isn’t much better. Do you really think that having TELUS on board, while being at their mercy, is a good thing? They’ll still be competing for your customers…
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Richelle
(@rathanasiou) reported
@freedomsupport have there been any issues in Mississauga? I keep dropping my signal.
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@George
(@fendermanjazz) reported
@FreedomMobile Freedom mobile has continued to accept my direct payments from my bank account yet not apply them to my account I have finally got it the payment issue straightend out It cost me over $100.00 to do so Money that I will never see and should never have been taken from my account
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Craig
(@Craig69440669) reported
@freedomsupport I tried to get help but jhay took so long in answering that I left.
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Anand Kanhe
(@AnandKanhe) reported
from
Mississauga, Ontario
@freedomsupport Hi, No mobile signal since morning. Trying to register manually on Freedom network but getting error that could not register.
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My Chemical Free Life
(@my_chemfreelife) reported
@freedomsupport Are you having network issues lately? My phone keeps saying no service, sporadically, off and on.
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weagles!!!!!!!
(@weagles5) reported
@FreedomMobile yeah is your site down? I can’t log into my account page refuses to load
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Saurabh Bhasin
(@Saurabh29902746) reported
@FreedomMobile Seems like your service is down in Mississauga, ON today? All of my family members have no service at all. #badservice #fixitnow
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Michanta
(@Cookiez0Monster) reported
@FreedomMobile fix your stupid data service in South calgary! it sucks ***
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juniour95
(@juniour95) reported
@Saurabh29902746 @FreedomMobile Same here. I’m located in Mississauga and haven’t had service all morning.
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cuantitativo
(@abbracadabra_) reported
@freedomsupport hi there! I’m in downtown Ottawa and I haven’t had more than 2 bars of service the past week. Is there a service issue here?
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Red
(@RedRebornM) reported
@FreedomMobile That's it. I've had enough. I've been a Freedom Mobile customer for 10 years now, and this is the last straw. I can't have my phone plan being run by a company that thinks that astrology is real. I'll be taking my business to a real company like @Rogers