Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (8%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Victoria, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Victoria |
Phone | |
| Toronto |
TV | |
| Peterborough |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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aditi ankolekar
(@AditiAnkolekar) reported
@freedomsupport Hi my network has been out of service for the last 6 hours. I have paid the bills and I also went to eaton center but they said that they couldnt help with this.
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The Sneaky Canadian©
(@The_Hobo_Jesus) reported
@freedomsupport Hey, could I get a bit of help/explanation about something to do with my account?
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Trevor Fedan
(@Trevorglove) reported
@freedomsupport Never have I spoken to anyone outside of Egypt and this is a Canadian company... What about Canadians and Canadian jobs?? @Rogers so many issues with these clowns you need to fix they are going to leave a stain on your name you can't wash off
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Donkey ****
(@realDonkeyDong) reported
@freedomsupport The worst part, and I encourage my phone calls to be reviewed, I had many care reps, a few supervisors, and even a manager. All told me to pay by Credit Card and wait 2+ weeks to get my money back. Guy on Twitter had to leave notes for the phone people to get their act together.
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Milan Patel
(@MilanPatel5_6) reported
@FreedomMobile Today you lost a customer.
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Mike Magwood
(@maggs49) reported
@freedomsupport Been over a year now. Any idea when your service will be good in Niagara on the lake. Tech team said last February it would be a year to 14 months. Any update ???
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Fredward Bureau-Russell
(@BureauRussell) reported
@freedomsupport Oh well that’s true isn’t it lol sorry I never herd of the juneo awards before why isn’t it just called Canadian artist awards who is Juno are they giving out the awards
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Fredward Bureau-Russell
(@BureauRussell) reported
@freedomsupport It’s is bad I don’t know who any I have never played any of these people on Apple Music before
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whales
(@efabackup) reported
@TheJUNOAwards @FreedomMobile I SHOULD HANG UP THE PHONE U SAID MAYBE DONT #JFCJPSaxe
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Daximus Maximus
(@Daximus89) reported
@FreedomMobile @TheJUNOAwards How do I vote "Go **** yourself woke self" Its not in the options of cutesy vote choices.
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Mike
(@mgh0T8) reported
@FreedomMobile Please fix your website - I'm unable to order online as a new customer. I get to the 'review your cart' stage, and when I click on 'New customer? Order online', nothings happens. I'm trying to avoid going in store to avoid paying the connection fee.
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ПΣЯM ©
(@njmckenzie) reported
from
Toronto, Ontario
@freedomsupport What's going on guys? Can't call out, call in... Even your support number isn't working!
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Glorifé Cocjin
(@imglorife) reported
Anyone else having issues with @FreedomMobile ? Trying to top off my paygo plan cuz apparently I do t have enough $ & then it says my card wasn’t processed, but when I check the bank, it processed it 2x.... but apparently still have no funds to make a call.
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Winterr. Mask up!
(@WinterBourneTO) reported
You ******** ******* @Rogers. Leave @FreedomMobile alone you piece of ****! Nobody ******* wants you here you cocksuker. Nobody!Ain’t got nothing to do with you. Freedom is for us. Not for you. Get that through your stupid greedy disgusting dumb head! Leave it, ********, alone!!!
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ПΣЯM ©
(@njmckenzie) reported
@freedomsupport ..and I think you accidentally unplugged your phone network on the way out.... :(
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jlam
(@cyclingzealot) reported
@FreedomMobile @TheJUNOAwards Can I vote against the Rogers-Shaw merger? I left Rogers to join Wind to support competition and lower prices #cdnpoli
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sunny parmar
(@sunnyparmar86) reported
@FreedomMobile one of the worst technical support i have ever faced, 10 days 3 escalations and still problem not fixed
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Is it over yet
(@Ok2020WeGetIt) reported
@FreedomMobile @TheJUNOAwards I'm going to miss you guys once Rogers has gutted Shaw like a fish. 😢 I was actually going to switch back to you guys right away as I'm back to living in your service area. I'm sorry freedom, you guys as freedom & as wind previously were a great mobile company. #ripcompetition
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SIXO FOUR
(@sixo_four) reported
@FreedomMobile if I still have 12 months on an agreement and an amount on my freedom tab, do I have to pay the entire balance of tab to cancel the contract or is it a set cost of $20/month x 12 months?
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Fredward Bureau-Russell
(@BureauRussell) reported
@FreedomMobile @TheJUNOAwards I’ve never herd of this before
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jess
(@bucaneve) reported
@freedomsupport Is Moto G Fast compatible with your network? Frequency bands: 2G GSM: 2/3/5/8 3G UTMS: 1/2/4/5/8 4G LTE: 1/2/3/4/5/7/8/12/13/14/17/25/26/29/30/38/41/66/71
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Eugene Chan
(@chan_eugene) reported
@freedomsupport referring my friend fr Telus to @FreedomMobile to sign up online with deposit program and for online $130 savings. Was told that it cant be done online n need to go to store but refusing to honor the $130 offer. How r we penalized 4 your system issue?
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efa🪓
(@efaglyn) reported
@TheJUNOAwards @FreedomMobile damn im here early😭😭 #JFCJPSaxe
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Edwin Frondozo 🎙
(@edwinfrondozo) reported
@freedomsupport my phone stopped showing service in the last hour. Are there any issues in downtown Toronto?
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Donkey ****
(@realDonkeyDong) reported
@freedomsupport So,. phone customer care is poop. If I had listened to Twitter -OT I could have avoided waiting 2 weeks and prevented me waiting another 2 weeks to get my money back. Poor phone training, but exceptional Twitter... surprising. But -OT stuck with me and we got it fixed. THANK YOU
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whales
(@efabackup) reported
@TheJUNOAwards @FreedomMobile stream sad corny **** #JFCJPSaxe
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JuStIn FrEdErIc
(@justinfrederic) reported
@njmckenzie @freedomsupport I'm having the same issue! @freedomsupport
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Winterr. Mask up!
(@WinterBourneTO) reported
If I didn’t live in a country with weak and corrupted leaders who you pay off to let you do whatever you want, you wouldn’t hear from me but unfortunately i do so you are. Leave @FreedomMobile ******** alone you *******!!!!!!! @Rogers
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whales
(@efabackup) reported
@TheJUNOAwards @FreedomMobile i get insecure for stupid reasons #JFCJPSaxe
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Harry
(@Harry302039) reported
@freedomsupport Why sign with Rogers, you guys are gonna go down. I need an answer.