Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Phone (48%)
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Internet (35%)
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Wi-fi (8%)
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Total Blackout (8%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Calgary, Windsor, Ottawa, Bradford West Gwillimbury, Surrey, Kirkland, Brampton, Ajax, Scarborough, Owen Sound, London, Edmonton and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Calgary |
Total Blackout | |
| Vancouver |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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What's The Real Cause?
(@rootcauseteam) reported
@freedomsupport I have nationwide, but not freedom here. Tower penetration doesn't seem to be an issue
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🐀🇨🇦⛓️𝕻𝖗𝖔𝖋𝖊𝖘𝖘𝖔𝖗 𝕯𝖆𝖉𝖉𝖞⛓️🇨🇿🐀
(@Keynesianismism) reported
@FreedomMobile your "unlimited data" is such bs, almost 10 years of this being throttled to the point of being unable to do ANYTHING except tweet... I can't even load my work app to you know, clock in, and get money to pay for this garbage service
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Max Power
(@Thebusmany69) reported
@stranger_Marina @TTChelps @freedomsupport TTCs job is to move people. Not get you cell phone service. Jeeezzzzz
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Rashad Toffiq
(@RashadToffiq) reported
@TELUS Twitter not working on my wifi. But on @FreedomMobile LTE…. it is working.🤔
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JoKesOnYoU
(@randomaf8273) reported
@FreedomMobile Please, @FreedomMobile, answer my question so everyone can see what I'm talking about. What data speeds wil I get on your network?
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ashley ∞
(@ashmeloche) reported
@freedomsupport What do you call a customer without service? Upset
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ANAVRIN
(@emd20000) reported
@FreedomMobile WORST MOBILE INTEREST PROVIDER EVER 😡😡
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trevor noseworthy
(@TrevorNose89) reported
@FreedomMobile worst cell phone company. It's a joke how **** the service is go just outside the GTA and can't get anything to load on freedom's **** network
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Sam
(@Sammy_xooxo) reported
@freedomsupport That’s not even what happened. Lmfao. I brought my own device. And now I’m stuck with a phone that doesn’t have service when I move for school. You’d think if you can’t provide a service you wouldn’t make someone pay, or at least offer them a discount.
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✨Reina Nakamoto✨ 🕊
(@mindstatex) reported
Man @FreedomMobile has really bad service. The line takes forever, and the chat person can't help
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MariahBumstead
(@MariahBumstead) reported
@freedomsupport Unable to get on network and make calls.
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angel ┐(￣ヘ￣)┌
(@angelsoftdesu) reported
@freedomsupport you guys have the worst ******* customer service on this planet im mind blown
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Max Power
(@Thebusmany69) reported
@stranger_Marina @TTChelps @freedomsupport I'm down for that!
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likeamonetpainting
(@likeamonetpain1) reported
@freedomsupport anyone else having problems with sms?
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TC
(@NaturallyTC) reported
@freedomsupport Having the worse experience with your “customer service” department. Everybody is quoting policy and nobody is helping. After being with you for 6YEARS the least they could do is help without me having to kiss their ***.
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AvaMaria.Kerš
(@AvaMariaKers) reported
@FreedomMobile ahhh when your agents mention to one customer on the plan to wait to upgrade for this deal and not the other. Stuck with paying $122 compared to my original $65. Nice Freedom nice. People make sure to ask more than one agent because these guys are sneaky.
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-*Omphalos*-
(@Omphalo77707274) reported
@FreedomMobile I am trying to get customer service help. My father has been charged for over two years for a service he canceled two years ago. Called Customer Support and they keep putting me on hold. Transferring me from one "supervisor" to another. They won't issue a refund.
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𝙈𝙞𝙘𝙝𝙖𝙚𝙡 𝙉𝙚𝙬𝙩𝙤𝙣
(@miken32) reported
@freedomsupport I just upgraded my kid's plan to Freedom 2GB online. Site said that "new and existing customers" get bonus data, but the fine print says it doesn't apply if I change plans online? Seems kind of dumb, can we fix that so he gets the bonus data?
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Affirmbroom
(@Ramonefrancis) reported
@FreedomMobile is it fair to call it unlimied data if if slows down to a point where using apps is not possible?
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Jasmyn
(@MissJasmyn) reported
@FreedomMobile CROOKS! Finalized my order w/o my consent, added a protection plan that I told them not to add and now can’t tell me where my phone is and refuse to escalate the issue!!! DO NOT ORDER FROM THEM.
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Prashil
(@Prashil15255657) reported
@freedomsupport i am not able to pay my bills from last 2 months. I am tired of your service now. I tried calling the agents the chat service etc but there is no proper answer. I am not free everytime to visit your stores and pay the bills. Kindly look into this matter.
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Sam
(@Sammy_xooxo) reported
@FreedomMobile “no-term contracts” my ***. do not go with this phone company. The service is ****. They lock you into a plan even though they promise it’s not a plan and you’re not locked in. You’ll have to pay $500-1,000 to get out of it. Just don’t. They’re ****.
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@Sungmanitu
(@anthony16024029) reported
@FreedomMobile I will complete my contracts on both my phone's for the duration but when they expire I will drop you as a service provider completely !
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david rd
(@Dido8Rd) reported
@FreedomMobile Horrible client care.
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TeacherBot2.0
(@0Teacherbot2) reported
@freedomsupport I was actually referring to Apple. I have no issue with Freedom Mobile Care at all. The irony of experiencing "freedom" by purchasing Apple products was my point.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@emd20000 @FreedomMobile If your own home will NOT allow signal inside, turn on Wi-Fi, setup and turn on WI-FI CALLING. Because the carrier cannot "fix" that kind of problem.
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CyberDude
(@Mod3My) reported
@FreedomMobile What's up with 5G, are you guys still deploying the network or cancel it.
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Ramesh Varadharajan
(@rameshkkdi1) reported
@freedomsupport Hi i had moved to India and wanted to cancel my account. Not able to do it online. Please help in closing the account with immediate effect and reverse the charges . Let me know further details needed Mobile No. 4379876573
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JoKesOnYoU
(@randomaf8273) reported
@FreedomMobile Try and get an answer out of any of their reps on what their data speeds are....good luck!!! Ask someone at Bell, they'll tell you in 1 second. Ask someone at Rogers, they'll tell you in 1 second. Ask someone at Freedom, you get a song and dance and never get an actual number
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Dr. David G D Oswald Jr.
(@olddavethewolf) reported
@FreedomMobile very disappointed. I’ve been tooting your horn for years now, but after today’s hellish customer service experience, well, let’s just say I am making plans to move on… #complaintdepartment