Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, and Langley.

City	Problem Type	Report Time
Kitchener	Wi-fi	6 days ago
Toronto	Internet	8 days ago
Duncan	Total Blackout	8 days ago
Burnaby	Total Blackout	8 days ago
Surrey	Internet	11 days ago
Surrey	Wi-fi	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reported 9 minutes ago

  of course my **** *** bell fibe wifi would stop working at the same time that my **** *** @FreedomMobile data slows down

• 
  Wahaj Khan (@WahajK21) reported 11 minutes ago

  @freedomsupport Has there been a disruption to service or has something changed? I'm constantly getting "waiting for connection" and weak to no signal in my own home lately and that's never been the case the past 10 years

• 
  Carole Ann (@Elorac911) reported 13 minutes ago

  @freedomsupport Guess what, you aren't being helpful. You are being unrealistic to a long term customer. My advice to anyone looking for a company is to run, your customer service over the past 9 years has been unacceptable. And it continues...

• 
  Krazy Kanuk (@kanuk_krazy) reported 15 minutes ago

  @freedomsupport I have 2 other phones with bell and not a single issue in the 5 years with them. Freedom wants to argue with there customers and pretty much tell us we are wrong all the time.

• 
  Victor Krisel (@KriselVictor) reported 18 minutes ago

  @AnthonyLacavera @FreedomMobile @WINDmobile Wind was great value over the other players. Yeah, there were some problems with dead zones but as the infrastructure was built up these were less of an issue. Was sorry to see the company acquired by Shaw. Hope your bid to reacquire is successful.

• 
  𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reported 19 minutes ago

  @freedomsupport why exactly is it that my data doesn’t renew on the payment day, but the credits go down? why can i only buy a one time pass if i “have enough funds” meaning i can only purchase 1gb $15 of data if i add another $10 top up when you could just renew the data i’ve already paid for?

• 
  آمنہ خان (@AmnaKhan56) reported 20 minutes ago

  @freedomsupport @hassanseth If we go for pay before plan is this available I'm returning customer

• 
  Krazy Kanuk (@kanuk_krazy) reported 20 minutes ago

  @FreedomMobile so your supervisor solution to me loosing signal in my city was for me to drive back to the spot where I lost reception and call him back.... do you see what's wrong with this solution?? I have called multiple times about my service issues to get the runaround.

• 
  Krazy Kanuk (@kanuk_krazy) reported 26 minutes ago

  @freedomsupport Are you kidding me? How am I supposed to call customer service back if I'm in the area where I keep loosing signal? Do you not see the issue with what customer support is asking me? 3 years I been with freedom and you guys have done nothing to offer anything for all my problems.

• 
  ambitnpldn (@ambitnpldn) reported 27 minutes ago

  Very bad customer service from @FreedomMobile went to 2 different stores 3 times to transfer ownership of a line to another person (both of us present) and were told they can’t do it. Told us to call 611 which I did and they are telling me to go to store.

• 
  Michanta (@Cookiez0Monster) reported 27 minutes ago

  @FreedomMobile fix your stupid data service in South calgary! it sucks ***

• 
  Nicole (@Nicole013) reported 30 minutes ago

  @FreedomMobile @freedomsupport I'm upgrading one of the phones on my account. I've been a customer for years. why can't I get the same deals as new customers?

• 
  Craig (@Craig69440669) reported 31 minutes ago

  @freedomsupport Why not show us your customer service? I tried to obtain help on your website; no answer.

• 
  PWARF (@Chaosden666) reported 34 minutes ago

  @freedomsupport According to the app it looks like she may have maxed out her data. But I thought she gets unlimited data just at a slower speed when she tops out could that be the problem

• 
  Klavishk (@Klaviishk) reported 35 minutes ago from Ottawa, Ontario

  @freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.

• 
  Savage (@savvagebeauty) reported 41 minutes ago

  @FreedomMobile how do you not have a collections dept?! My account was closed and was sent to a collections agency. Now it has affected my credit score. Your employees have no idea how to assist with this issue.

• 
  Craig (@Craig69440669) reported 41 minutes ago

  @freedomsupport I tried to get help but jhay took so long in answering that I left.

• 
  Vic Chandler 🇨🇦 (@alias_la_fleur) reported 42 minutes ago

  @FreedomMobile Hi. I have tried to login to my freedom account multiple times and it keeps going right back to the login page. Can you please advise. #holyfrustration

• 
  Blacksunshine93 (@LalliSunny) reported 42 minutes ago

  @freedomsupport why does my account not allow any payments to be processed. i have tried multiple cards and it fails, my bank doesn't even see a transaction for either cards. please help fix it so i can upgrade to a new plan with a new phone

• 
  Simon Quigley (@squigley_) reported 42 minutes ago

  @freedomsupport @FreedomMobile Having worked in the telecommunications industry for more years than I can remember, and at least 4 providers, it's not good enough. I know you're a small network, and you get screwed by the oligopoly, and the CRTC is useless, but surely you can do better than this

• 
  ➐ kantaro (@RasKanji) reported 46 minutes ago

  @freedomsupport Well no, you get the tablet for $270 in service fees. It's a dubious promo but wtv.

• 
  JCK (@MyCatBaileys) reported 48 minutes ago

  @freedomsupport Only models with "U" can't do VoLTE. My phone is SM-G950W I currently use VoLTE and have it enabled on my phone. I have used it while roaming in the past as well. So when you say "not eligible" what means @FreedomMobile won't support it?

• 
  Who Dis (@WhoHak) reported 51 minutes ago

  @freedomsupport Z.Z, direct message for what ?! I already called and speak to them. THIS IS SOLELY FOR PUBLIC AWARENESS. FURTHERMORE , the help that the customers need is for y’all to stop being frauds and keep on your offers. Have a pleasant evening Z.Z

• 
  Craig (@Craig69440669) reported 54 minutes ago

  @freedomsupport I would love to call. However, the sim card is not working! Also, I want help, not an excuse why your customer service agent cannot deliver customer service. If there are too many customers contacting them, hire more people.

• 
  𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reported 56 minutes ago

  seriously though @FreedomMobile can you explain to me why my data still won’t renew even after i’ve topped up my account? by the time it does actually renew i’ll need to top it up again because in 3 days the amount in my account has gone down? this is insane

• 
  𝟽𝟽𝟽 (bemvindos) (@starfiremoonbae) reported 56 minutes ago

  @freedomsupport sure, wonder if freedom will do the same as @Bell and ignore it. i’m sure you guys dont want clients talking about issues with your services publicly.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 56 minutes ago from Toronto, Ontario

  @ShawInfo needs to sell @FreedomMobile at a discount. They have neglected the network. It's unacceptable that in this day and age rain interrupts mobile data.

• 
  Carole Ann (@Elorac911) reported 1 hour ago

  @freedomsupport I repeat.. you are inconveniencing a mother and a son. So unacceptable. Customer service has been failing for years. Zero improvement!!

• 
  Awais Chughtai (@RaginAce23) reported 1 hour ago

  @freedomsupport i'm not able to log into my account to pay my bill, it just keeps kicking back to login page

• 
  Who Dis (@WhoHak) reported 1 hour ago

  @freedomsupport Y’all are still frauds!!!! We had to behave like hooligans over the damn phone for y’all to process that offer y’all promised. Next time the police and credit card fraud department will be on the call with us.