Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (49%)
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Phone (36%)
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Total Blackout (7%)
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Wi-fi (5%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Toronto, Edmonton, Scarborough, Red Deer, Vancouver, Pickering, Victoria, Coquitlam, Guelph, Surrey, New Westminster, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga |
Phone | |
| Toronto |
Wi-fi | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Edmonton |
Internet | |
| Toronto |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Bluupz
(@Loud_Ninja) reported
@FreedomMobile I'm actually really curious how "Freedom Mobile" is still going. If you can't provide stable service.
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Frank Gervasi
(@FrankGervasi1) reported
@freedomsupport Thank you. Its unfortunate that the customer service reps aren’t aware of this
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Margo Bradley
(@MargoBr35101072) reported
from
Central Saanich, British Columbia
@FreedomMobile Ha RIGHT mine was suspended in only 4 days of service..these people are in compedent...in more ways than ONE!!! Bad service😰😰😰
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Joseph Diamanti
(@JustADaddio) reported
Dear @chatrmobile I haven't been able to make, or hold a call without it dropping for weeks now.. I pay 55 dollars a month for texting & data basically; and I'm not happy. Sincerely, A dedicated, long time customer about to switch to @FreedomMobile
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Abhishek Bitolia
(@AbhishekBitoli1) reported
@freedomsupport @FreedomMobile can u plz help
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Doug McGinn
(@kidd1230) reported
@freedomsupport my mother's freedom cell hasn't been able to receive or send calls, same with text messages. Surrey BC. is there an issue?
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🇨🇦 Maj Siddiqui 🇨🇦
(@MajSiddiqui) reported
@FreedomMobile If and when Rogers acquires Shaw that would eventually mean all Freedom customers will have access to an improved network and better coverage. Right?
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Graham Isador
(@presgang) reported
If you'll allow me to complain at a company for a moment: @FreedomMobile your people in your store tell me they can't give me the advertised promotion, I need to call the number. The people on the phone say I need to do it in-store. Brutal customer service.
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IamShanaC
(@MyFrontRowSeat) reported
@freedomsupport Is there a problem with cell service at the moment (Vancouver)?
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Geoff
(@DaEmEoNd) reported
@freedomsupport is there an data outage in the London, ON area. I can text and call but have no data connection. I have rebooted, reseated the Sim card and manually scanned to no avail.
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ZoomZoomCloud
(@ZoomZoomCloud) reported
@freedomsupport Only 3G signal at Windsor, ON Metropolitan Hospital. Maps says LTE coverage. Are you aware of this and what are you doing to correct the issue?
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Abhishek Bitolia
(@AbhishekBitoli1) reported
@FreedomMobile it’s been a week I hv tried calling customer care nobody answered my query. Despite of paying $135 to freedom I am still getting 3G in my phone !! It’s a scam
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Denise L'Heureux
(@DeniseLHeureux1) reported
@freedomsupport Then who's the lower cost cell service company that's associated to Telus?
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Rachit
(@sibelmann) reported
@freedomsupport I bought iphone 13 pro max from your store as direct delivery. It's been 5 days I haven't got any shipping details and customer care says they can't help too. Who should i reach out to
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oohlive🫒
(@oohpiphany) reported
@FreedomMobile has the worst customer service ever. Everytime I talk to them, all they answer is " I'm sorry there's nothing else I could do". When it should be "Sorry, there's nothing at all that we will do". Never get freedom mobile. They are the worst.
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Crypto Eagle
(@CryptoEagle19) reported
@FreedomMobile does not refund pre-paid accounts. They keep the money if you cancel early. Robbers!!
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Tanya
(@Tachfer85) reported
@FreedomMobile @Apple so I have this phone I got on tab from freedom when it was called wind.I can’t remember my Apple ID that I used on that phone now I can’t use the phone. Coz freedom can’t the find the receipt and apple needs proof. SOMEONE HELP!
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Joseph Diamanti
(@JustADaddio) reported
Dear @chatrmobile I haven't been able to make, or hold a call without it dropping for weeks now.. I pay 55 dollars a month for texting & data basically; and I'm not happy. Sincerely, A dedicated, long time customer about to switch to @FreedomMobile
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@FreedomMobile I have skipped a day decorating before. Though, setting up the lights (on the ceiling) and never taking 'em down again, and leaving them running 24 hours a day, 7 days a week, 365 days a year (despite what the manufacturer claimed would cause a fire - they're LED).
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Brian (Stuttering Loudly)
(@StutterLoudly) reported
from
Toronto, Ontario
.@FreedomMobile how can I make a complaint? Your employee at #CedarbraeMall is not wearing his mask.
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Adeola
(@adeolalatona) reported
@FreedomMobile your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
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Andrew L
(@andrzej747) reported
@FreedomMobile Garbage phone company, nothing but problems month after month
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Rob Dallimore
(@GusTooWon21) reported
@freedomsupport gotta say im pretty dissappointed at the service I just received at one of your retail locations. It has me looking for a new cell phone provider.
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cellarboy
(@the_cellarboy) reported
@FreedomMobile is the iMessage chat system down? Been waiting 3 hours to connect to an agent…
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🟣Miss SuperNerd
(@MissSuperNerd) reported
I gotta change cell service providers cause @FreedomMobile is trash and there is nothing they can do to fix it!
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Jashan Arora
(@JashanA46333787) reported
@freedomsupport Hi freedom my bill is of 50$ and freedom is deducting me 63$ plus they deducted it twice and customer support is saying its an glitch or error and not resolving my problem and my bill payments are always due on 28th and it got deducted yesterday 63$
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Adeola
(@adeolalatona) reported
@freedomsupport your ridiculousness is beyond me . I want to upgrade my phone and your agent is insisting on a connection fee for a customer who has been with you for over 3 years.
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EM Gift Boxes
(@emgiftboxes) reported
@FreedomMobile What does it take to get someone to call you back after an issue has been escalated? I have been waiting 3 weeks for a call back from a manager. In the meantime I have spoken to multiple agents and none of them have been able to resolve the service issues.
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David Faith
(@FeythX) reported
@FreedomMobile Hey ********, maybe don't turn people's phone service off for $0.30 when they have been loyal customers for 3 years and no prior notice of price increase was given. I mean It's not like you can't call and say so!!!!
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Pablo G 🇨🇦 🏳️🌈 🇺🇾
(@KalPDG) reported
@freedomsupport Hello. I tried adding a line to get the Apple Watch series 7 but nothing’s happening, either through the app or via web. Can you help?