Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 03/19/2024 07:35

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (58%)

    Phone (58%)

  2. Internet (27%)

    Internet (27%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Windsor, Vancouver, North York, Niagara Falls, Brampton, Brockville, Woodbridge, St. Catharines, Waterloo, Oshawa, Stoney Creek, Victoria, Edmonton and Calgary.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Phone
CanadaWindsor Phone
CanadaWindsor Internet
CanadaVancouver Phone
CanadaNorth York Internet
CanadaNiagara Falls Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • WilliamLincolnA William Lincoln (@WilliamLincolnA) reported

    @freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)

  • Charlot31041072 🌈🇨🇦🍁Mocha 🍁mom -Charlotte 🇨🇦✌️ (@Charlot31041072) reported

    @FreedomMobile But can’t run G5 network 🙄🙄🙄

  • Mahonzzzz - (@Mahonzzzz) reported

    @freedomsupport Every time there’s clouds your service goes to ****. Not to mention if I leave a major city I have **** all for reception. Your service is a joke.

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile I have a plan with @FreedomMobile that does not work 100% of the time. I have a plan with @FreedomMobile that i pay for, however my phone is useless as there is no connection to their ‘unlimited’ network is useless

  • chisomilokah Chisom Ilokah (@chisomilokah) reported

    @freedomsupport what is going on with your network lately. Been losing service in areas where I typically have service. Is there a current problem I should be aware of?

  • RandRsmom mandy (@RandRsmom) reported

    @freedomsupport how come no one can hear me when I talk in the phone. I’ve been with freedom for a week and the service is terrible.

  • 1ncredulous L. C. H. (@1ncredulous) reported

    @FreedomMobile Charging me twice a month the past 3 months now saying I'm over my limit. Impossible, I'm on home wifi mostly, plus proof on my phone how much network data I use not even close! #freedommobile

  • jfc1888 F Word Jim (@jfc1888) reported

    @darsh39 @FreedomMobile Very poor this week, dropping out all the time.

  • sanuzi sanuzi (@sanuzi) reported

    @freedomsupport how do i disable my voice mail greeting? i don't want any greeting. it seems like i cant do it. even when i make my greeting inactive, there's still one when someone calls my number. please help

  • Enestuvwxyz Enes (@Enestuvwxyz) reported

    @freedomsupport Hi! My account got suspended because I did not top up on time. I just paid my outstanding balance, how long does it take for the service to continue again?

  • Silntdesigns Dianne Robinson (@Silntdesigns) reported

    @freedomsupport Since 10am yesterday service has been sporadic at best, dropped calls and lost service. Tried calling the tech dept 10xs, waiting 10-15mins, then call gets dropped. What the HELL is going on?!!!!!!!!!!!!!!!!!!!!

  • MayankY11 Mayank Y (@MayankY11) reported

    @FreedomMobile 1/2..I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later.

  • darsh39 Darshan Singh (@darsh39) reported from Brampton, Ontario

    @FreedomMobile having issues from last 3 days with the networking dropping out.

  • Mahonzzzz - (@Mahonzzzz) reported

    @FreedomMobile your service is so ****. I wish I changed. **** my life.

  • pblagojevic Predrag Blagojevic (@pblagojevic) reported

    Hi @FreedomMobile, yesterday I purchased a 6mth prepaid plan and just today learned that your network doesn't cover even the very urban neighborhood of Steveston in Richmond, BC. Is it possible that there is no cancellation/refund available?

  • 780ChadG Chad Goberdhan (@780ChadG) reported

    @TeamVisalus @FreedomMobile Trust me they suck dude worst cell provide there is .. check Shaw mobile and or even Telus

  • newlyaware Johnny T (@newlyaware) reported

    @freedomsupport your app is broken ,trying to remove an add on and it says error occured try again

  • Singh_Parhar95 Salvinder Singh (@Singh_Parhar95) reported

    @freedomsupport How about - one of your agent makes a mistake on a customer account and you make the customer pay for it for 3 months, and on top of that you refuse to issue refund? @FreedomMobile

  • Charlot31041072 🌈🇨🇦🍁Mocha 🍁mom -Charlotte 🇨🇦✌️ (@Charlot31041072) reported

    @freedomsupport Well maybe help people who have it . Is G5 still in beta version .I sure don’t want it 🤮

  • annav1111 anna (@annav1111) reported

    @freedomsupport The app and page are not working to log in and my top up didnt work either

  • MayankY11 Mayank Y (@MayankY11) reported

    @freedomsupport I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later. -1/2

  • jasm33t Jass (@jasm33t) reported

    @FreedomMobile worst carrier of canada. I ported my number to freedom. No network even in Vancouver. it is one of the major city in the world. Go to surrey again same problem no network even in the centre of the city. It was worst decision of my life to port my sim to freedom.

  • kelownagurl 🇨🇦 Barb aka Kelownagurl 😷💉💉 (@kelownagurl) reported

    @ride_rd @FreedomMobile Good to know. I switched to Public Mobile a month ago and have been very happy with it so far, despite it being a 3G network. half the price of Telus too.

  • TeamVisalus chad (@TeamVisalus) reported

    I highly recommend EVERYONE Stay away from @FreedomMobile no customer services no help no nothing just pay them is all they care about #cancelservies other companies out there that respect the customers

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @freedomsupport does freedom take network issue reports anymore? There's a very annoying problematic area in the middle of Vancouver that's persisted for years.

  • xKingmav_ Ruh Dallas (@xKingmav_) reported

    Freedom mobile the ****! @FreedomMobile

  • thornee4 keith thorne (@thornee4) reported

    @FreedomMobile An extra $300!!! Thanks for the “free upgrade”. Customer service won’t help....I was fine waiting out my contract. This is the crap Bell does and why I left. It’s dishonest.

  • ccleighton Dr. Christopher Leighton (@ccleighton) reported

    @FreedomMobile Your price points are terrific. Your service remains terrible after a few years of service. There is a poor transition to service on Nationwide Cell Towers, and service deteriorates at one end of my home...and there are dead spots remaining in LaSalle. @TELUS has better offers.

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @freedomsupport Not at your prices sorry dropped calls cost me big money. It is bad enough cell phone service in Canada is over priced I am not going to pay over priced and sub standard. But good luck out there.