Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (32%)
• Total Blackout (5%)
• Wi-fi (4%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Edmonton	Internet	2 days ago
Montréal	Phone	4 days ago
Kitchener	Wi-fi	11 days ago
Toronto	Internet	13 days ago
Duncan	Total Blackout	13 days ago
Burnaby	Total Blackout	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  PHANTOM (@PISFORPHANTOM) reported 11 seconds ago

  @freedomsupport I have a major problem with service right now …

• 
  Holls 🤸‍♀️ (@Hollysaysrawrr) reported 1 minute ago

  @freedomsupport Just in time when mobile internet goes down. 😐

• 
  Breaking-News.ca (@Breaking_NewsCA) reported 5 minutes ago

  @freedomsupport Now instead of timing out it is giving the following error. "503 Service Temporarily Unavailable nginx"

• 
  Breaking-News.ca (@Breaking_NewsCA) reported 7 minutes ago

  @freedomsupport Yes your site is down. The app cannot connect to your servers. It is down from USA and Canadian IP's.

• 
  Xavier Pierre (@_xavierpierre) reported 7 minutes ago

  @freedomsupport your website log in doesn't work it hasn't worked for 2 days.... i cant check my bill or pay my bill

• 
  🌷 (@qtxa1987) reported 17 minutes ago

  @freedomsupport Hi i have no service all day - no data and cannot call?

• 
  Ira Kates (@IraKates) reported 21 minutes ago

  @freedomsupport ...ok. but you are wasting money. You are serving me an ad for a Pixel 6a when I am reading it on a pixel 6 xl. I am not the customer, hence me saying you are wasting ad budget.

• 
  Agara Music (@agaramusic) reported 22 minutes ago

  @FreedomMobile why is our data service so terrible lately? The Rogers fiasco?

• 
  Eddie (@edditingy) reported 24 minutes ago

  @freedomsupport can’t log into MyFreedom account as the page is down, and the app isn’t working either atm

• 
  Digital Dolphin (@digitaldolphin) reported 25 minutes ago

  @IraKates @freedomsupport I have a Pixel 6 Pro, and I am seriously considering jumping on this because the Pixel 6 Pro has the worst signal service from Freedom I've ever experienced of any phone/service provider combination. So if @FreedomMobile can tell me it's better, I'm pretty ready to switch!

• 
  Dave (@Dave75135374) reported 26 minutes ago

  @FreedomMobile l just activated new mobile service, service experience is not so good, there were issues for Freedom transferring my old phone number over, every time I called support, were asked the same info and resubmit request, without looking into the cause of issue.

• 
  HSpizzle ✨ (@holly_spence95) reported 29 minutes ago

  @freedomsupport Hi there! I’ve got an issue and I’m unsure how to solve this. I receive around 10-30 phone calls from scammers a day. I’ve silenced unknown contacts but they will leave a voicemail with me with no one speaking then I also get a text on top of that. Plz help me

• 
  Dr.Naveen Parmar (@Naveenprmr) reported 35 minutes ago

  @freedomsupport I already called customer service and have been informed to try after 2 hours. Wasted about an Hour to solve this matter and its still not solved.

• 
  Sherry (@Sherry14122770) reported 35 minutes ago

  @FreedomMobile your internet is down i am doing my work uber its effecting my business when you gonna solve it?

• 
  Mona (@ClownsAreEvil) reported 35 minutes ago

  @FreedomMobile Kindly provide a contact number where I can express my displeasure at the treatment received at one of your stores today. Elderly women should NEVER be humiliated or yelled at for any reason. We need to talk.

• 
  Steve Kovacs (@SteveKovacsCa) reported 36 minutes ago

  @freedomsupport There in no customer login through app or web browser.... I've been trying over two days! 🤮

• 
  Breaking-News.ca (@Breaking_NewsCA) reported 37 minutes ago

  @freedomsupport There are know issues at the time as two people have told you so. It came back online. Look at the server logs to verify and if you are so inclined apologize.

• 
  Eddie (@edditingy) reported 38 minutes ago

  @FreedomMobile Your page to log into MyFreedom account is down and the app doesn’t work atm. Do you know what’s happening?

• 
  Breaking-News.ca (@Breaking_NewsCA) reported 40 minutes ago

  @freedomsupport No. It is a server side issue and not a client side issue hence the nginx error.

• 
  Spuk 🇷🇺/🇺🇦 (@ShiNoTenshiTwo) reported 41 minutes ago

  @icestickerart @freedomsupport Bluetooth earbuds are great. I think wired earbuds are going out but I still have some professional, high quality open and closed back wired headphones that I have no interest in replacing. USB C to headphone jack adapters are so terrible 😓. But I guess it's time to embrace them

• 
  MO JO (@MoneyMakerMo1) reported 45 minutes ago

  @freedomsupport Lol come back to work...mobile internet down

• 
  Xander Valentine (@valdaymusic) reported 45 minutes ago

  Hey, @FreedomMobile @freedomsupport why is it so difficult to change a billing address; why do you guys even have an address that’s saved and verified, that’s an address I haven’t lived at since 2014, and would have never given that address out to you, but yet it’s verified? 🤔

• 
  Jowita Bydlowska (@happynotsad1) reported 45 minutes ago

  I've been on the phone with @FreedomMobile to try to resolve an issue of having my phone connected to a U.S. network (for which I paid for) so I can use it. It's been SIX hours, FOUR agents and this is literally my vacation now, being a karen and trying to solve this. #badservice

• 
  Boss (2WayWiggs) (@BigBoss52112110) reported 49 minutes ago

  @freedomsupport Mobile Internet is not working.

• 
  Dr.Naveen Parmar (@Naveenprmr) reported 50 minutes ago from Clarington, Ontario

  @FreedomMobile tried setting up auto-pay from your mobile app, website, IVR, customer chat suppot over whatapp, but I am not able to do it and not getting adequate support from customer service. Its getting too much for such a small issue.

• 
  said akuda (@said_ibro) reported 51 minutes ago

  @freedomsupport Why your internet is not working

• 
  Sidhak Goraya (@sidhak_goraya) reported 51 minutes ago

  @freedomsupport Mobile internet is not working

• 
  Evan Kalnitsky (@EvanKalnitsky) reported 52 minutes ago from Oshawa, Ontario

  @freedomsupport What is Freedom Mobile doing for its customers to make up for the recent catastrophic service disruption?

• 
  Jowita Bydlowska (@happynotsad1) reported 59 minutes ago

  @freedomsupport No, I have six hours worth of screenshots of your incompetent agents unable to help me which I will send you no problem, but I would like to enjoy my vacation. I've already wasted more than half my day doing this. And still no service.

• 
  Anthony Lacavera (@AnthonyLacavera) reported 59 minutes ago

  @rsoltyk @FreedomMobile At the time, the group of private equity investors forced the sale of WIND to Shaw, over my objections. I never would have sold it and would have continued building.