Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Toronto, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Phone | |
| Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Mississauga |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Carole Ann
(@Elorac911) reported
@freedomsupport Help. On a loop with verification number, cant log on to make a payment. Phone calls need to happen..
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Kayle Clark
(@kaclk) reported
I’m also seeing that @FreedomMobile/@ShawInfo mobile line is similarly showing intermittent 0 bars. Is this related since Freedom roams mostly on the Rogers network?
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Elvis Cronenberg
(@ElvisDeane) reported
I was not ignoring you @jamesdeane. @FreedomMobile is down. They’re infected with @RogersHelps.
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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🦋 ａｓｈ
(@ashlyyc_) reported
I swear every week @FreedomMobile has an issue with their service 🙄
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Pseudo Nym
(@IkeaLikesMe) reported
@freedomsupport Hi, I'm trying to log into My Account. After I type in the verification code, it just resets to the same login page. I've tried this three times in two different browsers (Chrome, Edge). Is there something wrong with the login page right now?
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Aaron
(@gritgrinder18) reported
@FreedomMobile down, just like their reception. #brutal
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Shkeeky
(@shkeeky) reported
@freedomsupport Can't make calls, cellular network down. Any feedback or expected resolution?
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the m
(@brycxz) reported
@lherealchieff @FreedomMobile help 🙏🏻
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Adriana
(@StinsonAF) reported
@freedomsupport I am having issues with calls today. Is the network down?
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Window
(@WindowLix) reported
@freedomsupport Can't send any SMS/Text messages, is your network down?
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Bayushi Tamago
(@BayushiTamago) reported
@freedomsupport what happened to the ability to pay for service through the account system? It's been fine until last month, and now I can't pay *at all* my province is in lockdown so I cant just go pay at the store either
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Michael
(@af__michael) reported
@freedomsupport what’s wrong with your cell service. Calls don’t work
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CircularLogic
(@CircularLogic89) reported
@boltonjer @CRTCeng @FreedomMobile A merger with any of the Big three also benefits Freedom. It'll allow them to offer actual Nationwide coverage. Their customer base is limited because of their regional service. Many people have left Freedom due to poor coverage
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Tumblrist1993
(@Tumblrist1993) reported
@freedomsupport I've used the same credit card to pay for many years until the issue occurred starting last month and this month. So it doesn't really make sense how and why it is happening still.
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Tia Senpai
(@Tiasenpai_TTV) reported
worst phone company DONT USE THEM @FreedomMobile
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™ JB
(@bigbuurt) reported
@FreedomMobile yall custmer service reps sucks at the bramalea city centre
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Tia Senpai
(@Tiasenpai_TTV) reported
I have yet to have a good customer service experience with them, literally the most user unfriendly phone company that exists @FreedomMobile
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Fiona
(@Fiona04201414) reported
@TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!
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Ahil Jaffer
(@AhilJaffer1) reported
@freedomsupport I am having issues with sending a text, none of them are going through. what is Going on??
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marie__anne
(@mzmarie_anne) reported
@FreedomMobile I chose to upgrade my phone and to stay with your service. As a reward I am charged $30 connection fee. I’m so disappointed
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Nunya Biznez
(@GwapogiTalaga) reported
So....@FreedomMobile, let's talk about switching my service from Fido to you.
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Nerf herder
(@darcman5634) reported
@freedomsupport so some feedback. Since Freedom isn't taking part in the bandwidth auction we've already started planning to leave for another network. And it won't be Rogers. Good luck.
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Dominic Christian Owens
(@DomChrisOwens) reported
from
Kingston, Ontario
@johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.
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Graham_CGY
(@Graham_CGY) reported
@daviest @freedomsupport @Shawhelp My freedom lte ip is showing in Toronto... Thats why I can't watch the game... WTF Freedom????
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Oliviaaashinee
(@oliviaaashineee) reported
@FreedomMobile is the worst phone company my phones been out since 5:30 can’t send texts and I’m working so I’ve been out 2 hours now I’m absolutely pissed. End of month new carrier 🙌
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Raider Boyd
(@BoydRaider) reported
Well @Rogers is having an outage across the country. To all the people with Rogers who said @FreedomMobile would suck. When would you like my referral code? #rogersoutage #rogers #Canada
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POIR
(@commander_tofu) reported
@freedomsupport i have no service. are you down?