Freedom Mobile service status: outage reports and connection issues

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 20, 1:20 PM EDT	0	0
Apr 20, 1:40 PM EDT	0	0
Apr 20, 2:00 PM EDT	0	0
Apr 20, 2:20 PM EDT	0	0
Apr 20, 2:40 PM EDT	0	0
Apr 20, 3:00 PM EDT	0	0
Apr 20, 3:20 PM EDT	0	0
Apr 20, 3:40 PM EDT	0	0
Apr 20, 4:00 PM EDT	0	0
Apr 20, 4:20 PM EDT	0	0
Apr 20, 4:40 PM EDT	0	0
Apr 20, 5:00 PM EDT	0	0
Apr 20, 5:20 PM EDT	0	0
Apr 20, 5:40 PM EDT	0	0
Apr 20, 6:00 PM EDT	0	0
Apr 20, 6:20 PM EDT	0	0
Apr 20, 6:40 PM EDT	0	0
Apr 20, 7:00 PM EDT	0	0
Apr 20, 7:20 PM EDT	0	0
Apr 20, 7:40 PM EDT	0	0
Apr 20, 8:00 PM EDT	0	0
Apr 20, 8:20 PM EDT	0	0
Apr 20, 8:40 PM EDT	0	0
Apr 20, 9:00 PM EDT	0	0
Apr 20, 9:20 PM EDT	0	0
Apr 20, 9:40 PM EDT	0	0
Apr 20, 10:00 PM EDT	0	0
Apr 20, 10:20 PM EDT	0	0
Apr 20, 10:40 PM EDT	0	0
Apr 20, 11:00 PM EDT	0	0
Apr 20, 11:20 PM EDT	0	0
Apr 20, 11:40 PM EDT	0	0
Apr 21, 12:00 AM EDT	0	0
Apr 21, 12:20 AM EDT	0	0
Apr 21, 12:40 AM EDT	0	0
Apr 21, 1:00 AM EDT	0	0
Apr 21, 1:20 AM EDT	0	0
Apr 21, 1:40 AM EDT	0	0
Apr 21, 2:00 AM EDT	0	0
Apr 21, 2:20 AM EDT	0	0
Apr 21, 2:40 AM EDT	0	0
Apr 21, 3:00 AM EDT	0	0
Apr 21, 3:20 AM EDT	0	0
Apr 21, 3:40 AM EDT	0	0
Apr 21, 4:00 AM EDT	0	0
Apr 21, 4:20 AM EDT	0	0
Apr 21, 4:40 AM EDT	0	0
Apr 21, 5:00 AM EDT	0	0
Apr 21, 5:20 AM EDT	0	0
Apr 21, 5:40 AM EDT	0	0
Apr 21, 6:00 AM EDT	0	0
Apr 21, 6:20 AM EDT	0	0
Apr 21, 6:40 AM EDT	0	0
Apr 21, 7:00 AM EDT	0	0
Apr 21, 7:20 AM EDT	0	0
Apr 21, 7:40 AM EDT	0	0
Apr 21, 8:00 AM EDT	0	0
Apr 21, 8:20 AM EDT	0	0
Apr 21, 8:40 AM EDT	0	0
Apr 21, 9:00 AM EDT	0	0
Apr 21, 9:20 AM EDT	0	0
Apr 21, 9:40 AM EDT	0	0
Apr 21, 10:00 AM EDT	0	0
Apr 21, 10:20 AM EDT	0	0
Apr 21, 10:40 AM EDT	0	0
Apr 21, 11:00 AM EDT	0	0
Apr 21, 11:20 AM EDT	0	0
Apr 21, 11:40 AM EDT	0	0
Apr 21, 12:00 PM EDT	0	0
Apr 21, 12:20 PM EDT	0	0
Apr 21, 12:40 PM EDT	0	0
Apr 21, 1:00 PM EDT	0	0
Apr 21, 1:20 PM EDT	0	0

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

Internet (55%)
Phone (33%)
Total Blackout (5%)
Wi-fi (5%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Ottawa, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, Abbotsford, and Scarborough.

City	Problem Type	Report Time
Toronto	Internet	23 hours ago
Ottawa	Phone	3 days ago
Toronto	Phone	10 days ago
Kingston	Phone	12 days ago
Vancouver	Internet	12 days ago
Mississauga	Phone	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

Eve (@Eve62617669) reported 7 minutes ago
@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
🐍 (@Hambonevstech) reported 7 minutes ago
@GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao
David Barnwell (@lifeOfBarney) reported 8 minutes ago
Friggin dealing with @FreedomMobile is driving me insane. Dealing with the same technical issue for months now with no meaningful assistance, and technical staff are locked behind call centre+triage+1st level support. UUUUUHHHHNNNNNNN
Stephanie the alchemist (@Stephdalchemist) reported 11 minutes ago
@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
Silvia C. (@SilviaCai) reported 13 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
Mike Bryan (@mikebryan) reported 13 minutes ago
@PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?
liyahcove🦋 (@Aliyah71957449) reported 18 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
Javi Medina (@javiermedina15) reported 18 minutes ago
@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
J.S. Karma (@EtInferius) reported 18 minutes ago
@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
Silvia C. (@SilviaCai) reported 19 minutes ago
@FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.
gbreezie (@garry568) reported 20 minutes ago
@FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.
liyahcove🦋 (@Aliyah71957449) reported 23 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
gbreezie (@garry568) reported 25 minutes ago
@FreedomMobile support Samsung watch LTE already. Stop loving apple so much
manish midha (@midha_manish) reported 26 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Eve (@Eve62617669) reported 37 minutes ago
@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
CZ (@codyzaz) reported 38 minutes ago from The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
liyahcove🦋 (@Aliyah71957449) reported 38 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
manish midha (@midha_manish) reported 40 minutes ago
@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
Farhan Z (@Far4Truth) reported 44 minutes ago
@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
liyahcove🦋 (@Aliyah71957449) reported 45 minutes ago
@FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!
Justin (@justinfinnn) reported 45 minutes ago
Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
baddiesbingebravo (@baddiesbngbravo) reported 49 minutes ago
@FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service
eddiebaseball (@eddiebaseball27) reported 50 minutes ago
@FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.
norvan man (@luptyd) reported 51 minutes ago
@FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.
mystofrealm (@mystofrealm) reported 51 minutes ago
@FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.
Nathan Armani | Researcher | 🇨🇦 (@nathan_armani) reported 53 minutes ago
Honestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better
Testezlaf (@testezlaf) reported 57 minutes ago
@FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!
Tim PF (@TimFranko2) reported 58 minutes ago
@FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?
Derek Smith (@derek8128) reported 1 hour ago
Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService
Wisdom (@ASAP_N0_Rocky) reported 1 hour ago
@FreedomMobile is the worst mobile company in Canada hands down