Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kingston, Vancouver, Toronto, Scarborough, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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mistassixbulletsappears
(@orobichan420) reported
@FreedomMobile DO SOMETHING ABOUT YOUR INTERNET SERVICE OUTAGE
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This Is a Collective
(@thiscollective) reported
@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.
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Rosie
(@ytRosie) reported
@FreedomMobile FIX THE ******* OUTAGE!
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Ricardo Delgado
(@richardlights3) reported
@FreedomMobile To all my friend and followers this company is a big scam I had bad experience
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Sara Guerrero
(@Saraguerreror) reported
@FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me
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Geoff Larsen
(@GeoffLarsen) reported
@FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.
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Ricardo Delgado
(@richardlights3) reported
@FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful
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Randy Mikla
(@RandyMikla) reported
@FreedomMobile Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold.
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Vine.Park 🇨🇦🎙️
(@VineParkMedia) reported
@FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.
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layla
(@MAKHKHKHKHZOUMI) reported
@FreedomMobile your website never works!! Absolute unreliable. I don’t even know how you continue to stay in business 🤡
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CONSTANTINE VALDOR
(@kami_007x) reported
@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
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Doug McGinn
(@kidd1230) reported
@FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!
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Vine.Park 🇨🇦🎙️
(@VineParkMedia) reported
@FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.
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Nathan Armani | Researcher | 🇨🇦
(@nathan_armani) reported
Honestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better
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WyzeOne
(@Remlam) reported
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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Chris
(@Silverxx27) reported
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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WyzeOne
(@Remlam) reported
@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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Curt Bennett 🇨🇦 @curttalkstv.bsky.social
(@CurtTalksTV) reported
@TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.
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David Barnwell
(@lifeOfBarney) reported
Friggin dealing with @FreedomMobile is driving me insane. Dealing with the same technical issue for months now with no meaningful assistance, and technical staff are locked behind call centre+triage+1st level support. UUUUUHHHHNNNNNNN
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Matt Bellamy
(@Matt_Realtor) reported
@FreedomMobile any idea when home internet will be restored? im seeing hundreds of people online posting about the outage
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✪ Scribe the Prime Minister ✪
(@Scribe_Music) reported
@FreedomMobile your service is down in Langley BC
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Nick G
(@Nick_Galo) reported
@FreedomMobile Internet is down in Toronto east
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Jay McIntyre
(@jaynoelmcintyre) reported
@FreedomMobile is there currently an outage with home internet?
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This Is a Collective
(@thiscollective) reported
@FreedomMobile - so what's the point of being able to text support if no ever answers?
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ShadowMonk
(@4ndrewrhodes) reported
@FreedomMobile How long must one stay on hold with freedom? This is ridiculous I've been waiting to connect to an agent for over an hour, sitting on the phone listening to this terrible music while on hold, desperately hoping someone picks up the friggin phone.
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the other KC
(@iamtheotherkc) reported
Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩
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Randy Mikla
(@RandyMikla) reported
Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile
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Chris
(@Silverxx27) reported
@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again