Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (60%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (5%)
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E-mail (2%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Scarborough, Vancouver, Abbotsford, Edmonton, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge, Surrey and Winnipeg.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Vancouver |
Internet | |
| Abbotsford |
Internet | |
| Edmonton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Dallas Groot
(@iamgroot11) reported
@freedomsupport How about a lower price to my bill... I called last week to cancel my Apple Watch plan as I never use the data. I’d never use this promo you sent me. It’s just to get more money out of me.
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Harman singh
(@Harmans43029438) reported
@freedomsupport I have issue with my internet speed
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MXNT$
(@Montel_Manhertz) reported
@KeelahMcIntosh @FreedomMobile I was with them when the network was smaller and before they had fast data, it was decent. Just be prepared for some call drops here and there. I only left because I was getting discounts for Rogers.
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Tequilana
(@suavedadoll6) reported
@FreedomMobile I’ve never received customer service so badly in my entire life, you guys tryna match your customer service ratings with your network ratings now? Bc it’s working. ABSOLUTE TRASH 0/10 WOULD NOT RECOMMEND.
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ℤ𝕖𝕣𝕠 𝕄𝕚𝕖𝕕𝕠
(@MrPisstofferson) reported
@FreedomMobile please give S.T. a raise. He/She looked into my issue, and got it rectified. I appreciate S.T.’s help and I think this should be recognized
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Blyssful Beauty
(@blyssfulbeauty) reported
@freedomsupport Thank you, the issue is the prepaid account says the top up is due today as I opened the new prepaid this and of course I wanted to pay it off right away but didn’t work and I want to make sure I wasn’t billed any extra due to the top up system error. Will I be charged extra?
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syrah kai // its poetry but also not
(@SyrahKai) reported
@freedomsupport It’s been awesome I don’t try to give awful corporations a fake persona to relate to consumers on a pseudo intellectual level. It’s pure joy.
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MyNewPunkBand
(@NewPunkBand) reported
Okay, @FreedomMobile , real talk: Your online system won't accept my cards anymore. Bank and other online retailers confirm cards are valid. Your CS team just told me straight up that no one on your side is in charge of payment issues and I will get no help. Preparing to port.
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Luc
(@lucthearcher) reported
@SamsungCanada @FreedomMobile Not happy that my new phone (only 7 months old) is completely broken. My A52 5G was working fine all day and all of a sudden the screen went purple and now it won't turn on at all. Not my first issue with this model either
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Alpha leon
(@Alphaleon9) reported
@freedomsupport Hello, how are you ! I was talking to an agent to get a phone today but unfortunately they say you can't order a phone online. Please fix the problem.
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#FreeCareyPrice
(@2ndlast2rise) reported
Recommendations wanted: I'm done with @FreedomMobile. The service has gone to **** ever since Shaw bought them & their latest billing screw-up is the last straw. The only thing about them I liked was the low monthly fee of $45. But I can get that with Virgin+, Koodo or Fido.
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MyNewPunkBand
(@NewPunkBand) reported
@freedomsupport Hey, I replied to say I've already done all of this and your team is telling me that no one is responsible for this type of payment issue. Please escalate or let me know next steps. Otherwise I'll just port.
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Conor McNeil
(@mcredbeardddd) reported
@FreedomMobile Thanks for all your service.. jokes, I'm left now with a phone that cannot connect to any networks, and a phone that your employee factory reset on me, leaving me without access to all my important apps and information. Not to mention your "technical support" that
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MyNewPunkBand
(@NewPunkBand) reported
@freedomsupport I've already talked to your team and been transferred, sent back to try again, sent to a kiosk to pay in person, promised that the issue was resolved, and told that no one is actually in charge of your payment system errors. Please direct me to someone who can diagnose.
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Lisa Boyle
(@Li_Bo_X) reported
@freedomsupport I’m in the middle of a DM conversation in need of help can you return please
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Sara Rodney
(@SaraRodney2) reported
@freedomsupport Thanks, but you are missing the point. This should have been done in the first communication with Freedom. We used to recommend Freedom. What a terrible disappointment.
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〽️♥️Mommy Q♥️〽️
(@tazcj) reported
@FreedomMobile I will never buy another Samsung.
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halla 🤎
(@hallacoast) reported
@freedomsupport speaking to the Loyalty department right now who said there was no solution except to "activate another new line". I've never been more frustrated with a phone provider before.
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Bisi
(@bissybody123) reported
@freedomsupport @Vanterax I've I've having this issue for 2 days. Has it been fixed?
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Lokesh Yadav
(@lokeshyadav1739) reported
I am very disgusted with @Apple in Canada service. I tried to do a factory reset on my phone since then my phone is carrier locked. They told me to contact my service provider and I did the same but @FreedomMobile also didn’t unlock my phone as the imei number was changed. 1/2
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Ted Rodney
(@TedRodney2) reported
@FreedomMobile 10 year customer here with 5 mobile plans. Took 2 hours, 3 phone calls, 3 agents, 1 supervisor, and 1 retention agent to lose my business today.
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Chintan
(@Chintan72024830) reported
@freedomsupport I don’t think So.I am in talk with one of your agent .I explained that my card got stolen along with my suv .as I got new card I enrolled in digital pay . She decided not to provide digital discount for last two bills and resist .I am waiting for her supervisor.6year customer.
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Melanie Berthelo
(@BertheloMelanie) reported
Freedom Mobile is waiving long-distance charges for calls and texts to Ukraine. To help Freedom Mobile customers stay connected to loved ones, we are waiving International Long Distance and SMS fees for calls and texts to Ukraine until March 31. #freedommobile #UkraineConflict
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Sara Rodney
(@SaraRodney2) reported
@FreedomMobile @getrealmovement You just lost a 10+ year customer with five phones. You should be able to go to the states with you phone for less than $230/month, and not have to spend 2+ hours on the phone with 5 separate calls to figure out why you are being robbed.
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Dima Makei
(@dima_makei) reported
@vote4robgill @freedomsupport Good question! I’m not sure I think we need to check with our local cell service operators.
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Dylan Carrack
(@CarrackDylan) reported
@FreedomMobile Please disable my cellular service, I no longer wish to live after this tweet
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Marc Paulin
(@Vanterax) reported
@freedomsupport @FreedomMobile I am unable to set autopay or top up my prepaid account. Keeps failing no matter which card I use. Is your payment system down?
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Blyssful Beauty
(@blyssfulbeauty) reported
@freedomsupport The agent tried for me this morning but they got same error - credit card payments aren’t available at the time? And think it’s a glitch in the system, as I used top up last week to pay my tab off and it workd. I Do you know if there is an issue with the payment on ITs side?
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Mohit
(@Mohit26013158) reported
@FreedomMobile I have recently left your network and switched to fido. After they offered me a deal to bring back their past customers. What are you guys doing for your existing clients?
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Joe 🇨🇦
(@joemorin73) reported
@freedomsupport we're experiencing no service at uplands and Paul Anka in Ottawa.