Freedom Mobile

Freedom Mobile Outage

Is Freedom Mobile having an outage right now?

Some problems detected at Freedom Mobile

Users are reporting problems related to: phone, internet and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Freedom Mobile problems in the last 24 hours

The following chart shows the number of reports that we have received about Freedom Mobile by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Freedom Mobile Outage Chart 09/26/2021 21:35

September 26: Problems at Freedom Mobile

Freedom Mobile is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Phone 77.56% Phone
  • Internet 13.66% Internet
  • Total Blackout 3.17% Total Blackout
  • Wi-fi 2.93% Wi-fi
  • E-mail 1.46% E-mail
  • TV 1.22% TV

Freedom Mobile Outage Map

The most recent outage reports and issues originated from Port Coquitlam, Burnaby, Hamilton, Toronto, Surrey, Victoria, Montréal, Richmond, Alma, Calgary, Brampton, Airdrie, Edmonton, London and Ottawa.

CanadaPort Coquitlam Phone
CanadaBurnaby Phone
CanadaHamilton Phone
CanadaSurrey Internet
CanadaVictoria Internet
CanadaMontréal Phone

Freedom Mobile Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • SteveScho54 oh bla dee (@SteveScho54) reported

    @FreedomMobile Step up to fill the garbage dumps.

  • BhattaraiAurun Aurun50 🇧🇹| 🇳🇵| 🇪🇸 | 🇨🇦 (@BhattaraiAurun) reported

    @FreedomMobile Am I able to cancel the service with you and get a refund? I am trying to use my data when I’m travelling but your service keeps saying “Nation Wide” and the data speed isn’t good. Help me get a refund and maybe in the future I’ll come back to freedom. I am gonna cancel next mont

  • SimopoulosChris Chris Simopoulos (@SimopoulosChris) reported

    @freedomsupport Why is your app so rediculously slow. It is useless.

  • StanWms Stan Wms (@StanWms) reported

    @freedomsupport just offered to port my number to another service when I spoke to their loyalty department about my bill

  • manisukhi mani brar (@manisukhi) reported

    @FreedomMobile Very disappointing , got phone on 24th and not returning today giving silly excuse that phone is pre-ordered. At least should be courteous with the old customer and please don't give wrong excuses. There is no such policy that a customer cannot return pre-ordered device .

  • gaelan_mccrea Gaelan McCrea (@gaelan_mccrea) reported

    @freedomsupport My phone has no data connection. It says its connected to the nationwide network and is roaming, and that's fine. But I can't load a webpage or anything. I just don't have an internet connection.

  • LorenzoVanMatt4 David Wooderson (@LorenzoVanMatt4) reported

    @FreedomMobile hey so how about you hire Canadians to service Canadian customers. No point having Alan the idiot in Manila tell me ive incurred roaming charges is because Downtown Toronto might not be in the full coverage area. #RogersMobile #Telus might be looking 4 new clients

  • jenn @jenn (@jenn) reported

    @freedomsupport I figure I am saving more than $30/mo on my existing plan, vs your current plan that almost offers the same features. So overall, it makes sense to just shut up and wait for a device when my current device falls outside of Apple's support.

  • jenn @jenn (@jenn) reported

    @freedomsupport I guess I'm not seeing the 0% down on your site. On a basic iPhone 13 Pro, you require a $840.00 pre-payment for the device—even though my account is well over 5 years old with regular payments made.

  • jenn @jenn (@jenn) reported

    @freedomsupport Apple has a 0% APR with no money down. I suspect that would be more valuable to your customers who cannot purchase a device outright.

  • Rui_MP_Carvalho Rui Carvalho (@Rui_MP_Carvalho) reported

    @FreedomMobile Freedom sucks! Promises 5G and doesn’t deliver!

  • TrystanLaurent Trystan (@TrystanLaurent) reported

    @FreedomMobile **** y’all and your trash customer service and your trash internet speeds. Back to Rogers.

  • SK077879861 SK (@SK077879861) reported

    I had the worst exp with @FreedomMobile today! The service reps at 200 Dufferin street store are the worst, not friendly and they have this DONT CARE attitude towards customers. I req any1 planning to go for @FreedomMobile as their network provider think twice!

  • 34gobo Gobo (@34gobo) reported

    @FreedomMobile The problem is Freedom doesn’t work appropriately.

  • blushellneon Ryan Thomas (@blushellneon) reported

    @USATAlexHSingh @FreedomMobile "Pre-order" for zfold3 on September 4th, retail location. rep "I have no information sorry! maybe cancel it?"... really? this is sad.

  • blushellneon Ryan Thomas (@blushellneon) reported

    @freedomsupport Where is my zfold3 "preorder", its been nearly a month since launch, I know of others from this retail location that have their devices, but your rep has no answers and zero support. Please help me, they just push me to refund my order, not helpful at all.😒

  • USATAlexHSingh Alex H Singh (@USATAlexHSingh) reported from Toronto, Ontario

    @FreedomMobile I preordered on September 17th, 2021. I got my email confirmation but that is it I have not gotten a tracking number oh, your customer support team knows nothing. And today is the official release date oh, did I make a mistake?

  • mohamadthefirst Mohamad Khanafer (@mohamadthefirst) reported

    @freedomsupport is genuinely the worst customer service experience I've ever had. 4 phone calls, 2 hours and nothing has been resolved 😡

  • GTulloch14 GordonTulloch14 (@GTulloch14) reported

    @freedomsupport Ok thanks freedom. On a side note, how do I file complaints against staff from the customer service team?

  • BasementAthlete BasementAthlete (@BasementAthlete) reported

    @FreedomMobile Wouldn't reccommend Freedom to my worst enemy. Has to be the bottom of the barrel for mobile companies in Canada. Service is so hit and miss it's not even funny

  • GTulloch14 GordonTulloch14 (@GTulloch14) reported

    @freedomsupport Hi freedom. I was advised I would receive a call within 12-24 hours, twice. Which has not happened. And now you say 48 hours. I don’t really want to deal with the customer service team as they have already mishandled my issue 3 times.

  • GTulloch14 GordonTulloch14 (@GTulloch14) reported

    @freedomsupport Hi freedom. I was advised I would recite a call within 12-24 hours, twice. Which has not happened. And now you say 48 hours. I don’t really want to deal with the customer service team as they have already mishandled my issue 3 times.

  • GTulloch14 GordonTulloch14 (@GTulloch14) reported

    @FreedomMobile hey freedom, I’ve been waiting 4 days for management to call me about an issue with phone. Fancy escalating the issue and getting someone to sort it out? #SortItOut

  • Neek_h Nick (@Neek_h) reported

    @FreedomMobile I have just had the most unbelievable awful customer experience ordeal over the last hour and 40 minutes. Your processes and systems are disappointing and frustrating for your customers.

  • laxboysmom nevermindSH (@laxboysmom) reported

    @FreedomMobile Not the way to go if you want good signal in Canada

  • AliayahT Ali✨ (@AliayahT) reported


  • MinionMania18 Minion (@MinionMania18) reported

    @chiefstonefox @FreedomMobile They were slowing it down due to the battery aging and causing older phones to glitch. New versions of iOS make it very clear when the battery has aged beyond then point where it can still support the phone. Replacement batteries are pretty reasonably priced now too.

  • castrogabyy Fully Vaxxed! (@castrogabyy) reported

    @Sibbella @FreedomMobile Had the same problem when I went to Sarnia. Have to fight hard.

  • flowersinfall kurokoristy💕 (@flowersinfall) reported

    @FreedomMobile can you get call control like god ******* damn, i put my number on the “national dont call list” a month ago and im getting more spam calls then ever

  • Gabe3l AllHailGabe (@Gabe3l) reported

    @FreedomMobile Allen Rd and Sheppard (where Sheppard West Station is) needs better reception guys. Only 2 bars down here.