Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (19%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London, Ottawa, Oakville, North York, Coquitlam and Agassiz.
| City | Problem Type | Report Time |
|---|---|---|
 Markham |
Phone | |
| Edmonton |
Internet | |
| Calgary |
Internet | |
| Calgary |
Internet | |
| Calgary |
Wi-fi | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Yashwant Midha
(@MidhaYashwant) reported
@FreedomMobile Hi i upgraded my device yesterday at 11:20 hrs and called customer service at 11:45 hrs to cancel my order as I didn’t check my address was old one. So till now i called around 8 times and not a single customer service associate has given me same answer. 4372174297
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Ripun Chhabra
(@ripunchhabra) reported
@freedomsupport @FreedomMobile SO DISSAPOINTED &FRUSTRATED with customer service I am receiving right now. Been 3 hours I have been talking to an agent and instead of helping, somehow he managed to mess it up. My sim card is not registered anymore. #HELP
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Darryl Dinn
(@darryldinn) reported
@freedomsupport after 1h45m with "loyalty/retention" I was told my service might be cancelled because i have been out of zone too long (I was calling to get some extra data). I am at my parents avoiding covid in NL vs ON, they didn't seem care. Do better!
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Sue Paré, ADS
(@Susan_Pare) reported
@shawcable says it’s committed to #a11y but affiliated @FreedomMobile gives out inaccessible pdf billing. Lots of #accessibility help available. #FAIL
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a s
(@_girlvsbrunch) reported
@freedomsupport hey freedom, my phone has had no network function for two days, I can’t receive calls or use my data unless connected to wifi. What’s up with that??
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Crystal Toth
(@crystal4UTNT) reported
@FreedomMobile I HAD 3 PAYMENTS COME OUT OF MY ACCOUNT AND YOU GUYS STILL HAVE NOT TOPPED UP THERE IS NOW $150 TAKEN OUT OF MY ACCOUNT WITH NO SERVICE
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IamBluez
(@iambluezz) reported
@FreedomMobile many of my family has missed a special time because of you. I will go to @CTVNews and @globalnewsto with this. Letting them know how you treat customers during a pandemic ! I have screenshots and recorded phone calls.
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eugene styles1
(@eugenestyles1) reported
@FreedomMobile ARE THE WORST GREEDY CORPORATE ***** EVER
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Mike Magwood
(@maggs49) reported
@FreedomMobile Wouldn’t know. Your service doesn’t work in Niagara on the Lake Ontario
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Think B4U Tweet
(@IRaiseUFacts) reported
@FreedomMobile Your coverage is terrible and you should feel terrible. 👎
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Ty
(@TyTyndale) reported
@freedomsupport why is your coustoner service rep asking for my full address just cause my phone can't send texts?????
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rainy シ
(@fataIways) reported
IT TOOK HALF AN HOUR TO SEND A GIF. **** YOU @FreedomMobile
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Dennis ****
(@chowing0823) reported
@freedomsupport Most inapporpriae refund process been waiting for my refund for half a year. Is freedom mobile down the drain and has no money to refund for its customer ?
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IamBluez
(@iambluezz) reported
After 12+ hours with @FreedomMobile trying to rectify issues with the same 5 troubleshooting techs and over 15 reps I asked them to simply refund me this months payment and I will go to THEIR OWN store and buy another sim. I even went further and said just give me a new 1. #nope
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Phillip Blancher
(@phillipblancher) reported
In the never-ending fun saga of me and cell phone providers, I have now flushed @FreedomMobile because their network and roaming sucks. That lasted less than 10 days.
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Derek Sojek
(@derek_sojek) reported
@freedomsupport 2 weeks ago I switched from Telus to Freedom, but the past week or so network has been dreadful, like switching from high speed to dial up. Many dead areas around the GTA. Have there been any problems, or this is as good as it gets? Thanks
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Simerjit Singh
(@simerjit_singh) reported
@FreedomMobile @freedomsupport It's a shame that 'No Data' issue on my Tablet Plan has not been resolved in almost 19 business days today. Not sure what your tech team is upto. [Case Id - FSR00317210] Imagine if this was an issue with my primary phone line 😯
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harnoor
(@harnoor__) reported
@freedomsupport your network is giving many problems today
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Ripun Chhabra
(@ripunchhabra) reported
@freedomsupport I need you to FIX this! It has caused me a lot of mental stress. I am without a phone. I cannot reach anyone.
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voting Shawn
(@voteshawn201998) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Whoever said money can't solve your problems #JFCShawnMendes
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mike clarke
(@mikecla15054097) reported
from
Ajax, Ontario
@FreedomMobile do you have outages right now? My mobile network and cellular services cut out at about 6:30 AM and I haven't been able to reconnect.
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Sushi
(@SushaniF) reported
@TheJUNOAwards @justinbieber @FreedomMobile Unstable I vote for #JFCJustinBieber
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Alana Baltzer
(@AlanaBaltzer) reported
@FreedomMobile i would like to know why my end of month payment thru the app wasn’t “processed” yet came out of my bank acct. all month I’ve been topping up data through the app without any issue w pymt. It is a pandemic I would prefer to not have to go in store to pay.
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IamBluez
(@iambluezz) reported
@FreedomMobile do you think it's fair having a customer in distress who ALREADY paid for a service and water over 14 hours in 2 days not to be compensated or even treated with a humane level of respect? @6ixbuzztv @CBCNews contact me for full story
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Nicole.Elizabeth
(@msnicolecino) reported
@FreedomMobile since your services are completely unavailable in the province of Ontario,you would think you would make setting up a phone for an 83 year old more user friendly.After zero assistance from your help line, thankfully I am competent and can figure things out.
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Nancy
(@NancySamuel68) reported
@FreedomMobile another bad experience today from your customer service. You guys will never change. Worst customer service
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Spike
(@HeyimSpike) reported
@freedomsupport Fix your mobile app. Stop logging me out every time I open it. Get a more mobile-friendly UI that isn't just a wrapper for your website and release some updates for it once in a while. Like damn, you guys are a telecommunications service, this should be basic stuff in 2021.
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Slippery Richard, a Slick Rick cover band
(@A_Tasty_Quiche) reported
@FreedomMobile Hey freedom! I'm getting like 10+ spam calls a day rn on your network, is there anyway I can have the call routing on your end block specific area codes for me?
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ᴄʏʙᴏʀɢ K9 🌹🀄
(@cyborgk9) reported
I have received that annoying scam "Calling you from the legal department of Service Canada…" phone call 10 times today. :/ It's insane phone companies can't seem to figure out a way to stop this kind of thing. @FreedomMobile
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Efe Idugie
(@efeidugie) reported
@FreedomMobile your customer service called my number while I was still talking he hung up the line, he sounded so rude and arrogant how that is customer service is beyond me, I have been a customer for over 10years, someone has to listen to that conversation