Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (58%)
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Phone (32%)
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Total Blackout (5%)
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Wi-fi (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Surrey, Vancouver, Calgary, Pointe-Claire, Toronto, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam, Langley, Spruce Grove, Burnaby and Maple Ridge.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey |
Internet | |
| Surrey |
Wi-fi | |
| Vancouver |
Phone | |
| Surrey |
Wi-fi | |
| Calgary |
Internet | |
| Pointe-Claire |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Tiffany Chee-a-tow
(@MlleCheeatow) reported
If I KNEW I would have! Never been treated like this in my 7 years as a loyal @FreedomMobile customer 😡 I felt like a small child being scolded with 0 empathy or compassion.
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Call me Mr.
(@djmrstylus) reported
@FreedomMobile do you have any Canadian customer service reps? @CRTCeng @CanadaGovNews
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Tiffany Chee-a-tow
(@MlleCheeatow) reported
Just a heads up that @FreedomMobile changed the way they charge for data roaming and I was hit with a $94 charge for a DAY TRIP to Buffalo. But don’t worry, customer service was able to knock $30 off of that while they kept telling me “next time buy an add on”
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@askmewhatdeezis @LFalasca @FreedomMobile If you're talking about the outage, that I can understand. One removes the key (sim) to the network from the slot, and then you *can* call 9-1-1, since it'll connect to any available working network, that being bell or telus in that case.
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Dee Mo
(@DDeenie) reported
@FreedomMobile has provided quite possibly the worst customer service I have ever experienced. They have admitted that their insurance carrier @likewize is not providing the service we thought we were paying for but are unable to provide an acceptable solution.
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Abhishek
(@abh1kashyap) reported
@freedomsupport your customer service sucks, you rip off customers, I am been charged for incoming call and Victor from customer care says he can’t do anything about it
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Dee Mo
(@DDeenie) reported
@freedomsupport provides terrible service. Their insurance provider, Likewize, has no option for in person repairs in the lower mainland of BC. @FreedomMobile cannot offer a reasonable alternate solution to the problem.Don’t use them as a provider or buy the insurance.
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Ramin Bourne
(@raminbourne) reported
@peternowak I needed a second line - was told WiFi calling wasn’t supported for prepaid plans! Asked me to switch to Telus. I switched to @FreedomMobile ! On another note, noticed FM service quality has changed a lot - I may even switch my primary line from Telus to FM!
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@SweetSourcream3 @FreedomMobile You don't need to change your plan. If you want a lower tab rate, make a down-payment towards the device (50-75% is best). It's what I would do.
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savouxx ☁️
(@savouxx) reported
@freedomsupport Unlimited data shouldn’t slow down after the data bucket is used as it originally did when wind was your company. I hate the change. It’s not unlimited when the lte speeds are unusable. Just a thought.
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Zakary Allen
(@xGawsh) reported
@freedomsupport your service representatives brought my wife to tears over a wrongful charge on her plan, totally ridiculous
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Abhishek
(@abh1kashyap) reported
@freedomsupport absolutely pathetic service and customer care
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✨kam✨
(@mxaether) reported
@freedomsupport Which I understand might not be a feasible thing, but these rates really feel very on par with regular full-size telecoms (Rogers, Bell), when we're paying our monthlies at a similar price for less service area. So what exactly is the benefit over-all?
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doobydude
(@doobydude420) reported
@freedomsupport When is Freedom mobile going to release the newest samsung android 13 /12 L Firmware update that even India already has???? Freedom is always so slow all these updates. usually Only get security updates every other month at the end of the 2nd month
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Kerehama
(@kerehama91) reported
I love how as I'm on the phone with @FreedomMobile trying to cancel my account, the phone call drops - shortly after the agent tried to get me to stay. For the last 3 years your network hasn't worked (or improved) where I need it most: work & home.
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DeLiRiOuS_xX88Xx
(@Kevin38584481) reported
@freedomsupport I think you guys should look into this problem again ffs.....my wife's phone keeps sending the same texts like 5+ times each.
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khalil
(@wiederznnnn) reported
@FreedomMobile So is poor reception
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kj
(@Kjerstinism) reported
@FreedomMobile I've been with you for a decade. I pay $35 a month. Yall can't bless me with 20gb cause i only got 8gb. Treat me your loyal customer a little better. Thanks.
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Zakary Allen
(@xGawsh) reported
@FreedomMobile support being terrible again. Making my wife super upset over the phone and even aggressive when she tries to explain the problem.
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kj
(@Kjerstinism) reported
@freedomsupport Nah I like my plan, I just feel as a loyal customer for over a decade yall can just appreciate the loyalty and say we gone up your gb from 8 to 20. It's never nothing for loyal customers always something for the newbies. Sometimes check on your loyal ones too, ya know.
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Pumpy McPumpface
(@McPumpface) reported
@FreedomMobile Connection fee? Seriously? Aren’t you supposed to buy me a drink before you try and *******?
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Marie Gauthier
(@mgauthier223) reported
@freedomsupport It's September 6th and my phone is now sending duplicate messages. What was the issue as you clearly have it happening again
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savouxx ☁️
(@savouxx) reported
@FreedomMobile your unlimited data plans slow down once the data bucket is used up. This actually slows down the internet so much that it’s unusable. Can you speed up the data please.
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Dee Mo
(@DDeenie) reported
@freedomsupport @freedomsupport I assure you I have spoken to Likewize on many occasions; they offer no reasonable solutions,unless I want to travel by ferry to Vancouver Island. Their service reflects on you. @FreedomMobile has left me in the cold to deal with their insurance provider. BBB next
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savouxx ☁️
(@savouxx) reported
@freedomsupport There should be someone higher up that speeds this service up a bit faster as it’s unusable at times and doesn’t fall under unlimited data usage.
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Tiffany Chee-a-tow
(@MlleCheeatow) reported
The funny thing is I used the data for maps because my friend who is ALSO with @FreedomMobile couldn’t even connect to the roaming network
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cassndra
(@_cassndra) reported
@FreedomMobile has the absolute worst customer service!
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Sinead
(@Sinead09487728) reported
@FreedomMobile is network down? I can't make calls the last 2 days..
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Ashleigh Addison
(@ashleighaddison) reported
@Fidomobile @CRTCeng we need better options. Our hands are tied. And I find the quality of customer service has gone down as well. Part of why I loved Fido was the customer service. @FreedomMobile I'm looking for options!
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savouxx ☁️
(@savouxx) reported
@freedomsupport But if it doesn’t load the pages the data isn’t unlimited it’s throttled and limited. It’s very clear, unlimited data - but should be working when my data bucket is used up it shouldn’t slow down in speed