Freedom Mobile Outage Report

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (57%)
• Phone (31%)
• Total Blackout (6%)
• Wi-fi (5%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Montréal, Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, and Port Coquitlam.

City	Problem Type	Report Time
Montréal	Phone	1 day ago
Kitchener	Wi-fi	9 days ago
Toronto	Internet	10 days ago
Duncan	Total Blackout	11 days ago
Burnaby	Total Blackout	11 days ago
Surrey	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 2 minutes ago

  @freedomsupport I already spoke with a customer service rep last night, after trying multiple credit cards & every mobile & desktop browser available and was told "You'll have to get a top-up code from the store, bye!" & I've been trying again today, since the store isn't an option.

• 
  General Foamhead (@Foamhead2) reported 3 minutes ago

  @FreedomMobile I'm returning my new phone tomorrow, unopened. Charging a "connection fee" when I am already a customer is outrageous. You aren't connected squat when I'm already on the network. The $2000+ and $90+ per month isn't enough? Time to find a new network.

• 
  CircularLogic (@CircularLogic89) reported 3 minutes ago

  @freedomsupport The other providers with 'unlimited' plans don't charge overage either. Access to full data allotment at full data speeds Nationwide is vastly different from 1-4 Gb full data speeds off-Freedom network

• 
  Natural 1's (@Nat1spc) reported 3 minutes ago

  @freedomsupport tried to upgrade my phones over the phone tonight and had The. Worst. Customer. Service. Ever. I don't know how this is allowed when in store your staff are so sweet. Considering canceling

• 
  K. (@KONRADKASPAREK) reported 4 minutes ago

  @AnthonyLacavera @FreedomMobile I’d like @FreedomMobile to look at my rate and help me out. I’m being overcharged

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 5 minutes ago

  Yesterday was one of the worst birthdays on record for me (like, the peak of "lockdown poverty & isolation" depression bad) & I am STILL trying to get my phone working so that I can return the few text messages I received & thank them. @freedomsupport @FreedomMobile

• 
  David Hicks (@ALL_CAPS) reported 6 minutes ago

  @freedomsupport You rocking anything faster than 3G? Last time I tried your service (late 2017) it was like time travelling to 2008.

• 
  BRIDGE ℞ (@breakfrom_TO) reported 7 minutes ago

  @FreedomMobile I just want to change my plan why do I have to speak with an in chat agent to do this ?! Wtf !

• 
  BRIDGE ℞ (@breakfrom_TO) reported 7 minutes ago

  @FreedomMobile for telecommunications company you need proficient customer service agents , they are slow & lead to aggravation… like why am I in a chat with an agent to change my service and it’s been 5-7mins and they’ve still not asked what plan you’d like to switch to ?

• 
  Laura Nerenberg 🎻 (@junezaria) reported 10 minutes ago

  @FreedomMobile You have LOST me as a customer. And next year, when my kid gets a phone, you WON'T get her: Your rep is insisting on a data overage I did NOT incur -- and I can prove it. But, she keeps insisting I did, and then hangs up on me. Buh-Bye!

• 
  Muneer Bey (@muneer_bey) reported 10 minutes ago

  @Bell_Support my phone gets disconnected every time I talk to someone. Bell is saying your iPhone has issue, apple checked but found no issue. Never had issue with freedom. Did not know Bell would f me up like this shame on you Bell. @FreedomMobile

• 
  Aurelia Cotta (@AureliaCotta) reported 10 minutes ago

  @RogersHelps No point in lying about how I feel about the company — (I know you are just the social media person, certainly not your fault personally) It’s why I switched my cellphone from Rogers to @FreedomMobile Better or same service, way less money. Competition helps us all

• 
  Mala Moragain Mistress Of Chaos (@MalaMoragain) reported 14 minutes ago

  @AnthonyLacavera @FreedomMobile I left Rogers after an employee got jiggy with my plan by adding device protection and funnelled 18 phones through the portal without my knowledge. I have been happy with @FreedomMobile so hopefully that will never happen again.

• 
  CircularLogic (@CircularLogic89) reported 15 minutes ago

  @AureliaCotta @RogersHelps @FreedomMobile Freedom doesn't offer the *same service as Rogers, though. Freedom Mobile is still a regional provider. Their 'Nationwide' network is roaming on the other networks like Rogers. Note the limited data when not on Freedom network. Rogers offers true Nationwide service

• 
  Valerie Stables 🇨🇦🏈 Proud Western Canadian (@StablesValerie) reported 15 minutes ago

  @AnthonyLacavera @FreedomMobile Service sucks, will your coverage within Calgary improve?

• 
  Abhishek Pandey (@Abhishek24792) reported 18 minutes ago

  @FreedomMobile Go with the phone, go with the colour...butdont go with @FreedomMobile one of the worst network in brampton

• 
  Brandon (@ForbiddenSun215) reported 20 minutes ago

  @FreedomMobile 's Customer service has been terrible. They just keep making everything hard on me and doing nothing to make any of the inconveniences they place on me right. Might be time to find a new carrier.

• 
  William W (@William91548226) reported 25 minutes ago

  @AnthonyLacavera @FreedomMobile Well I hope when you buy it back you get actual coverage. I switched to freedom mobile for like 3 months. Yes it was amazing to pay so little for cell service until I realized how little cell service I actually got.

• 
  Pete Evans (@p_evans) reported 31 minutes ago

  @freedomsupport @FreedomMobile just noticing I can’t send or receive calls on my freedom account, or get data either I don’t think. Is there some sort of issue? I’m in downtown Toronto and normally get great service

• 
  🌕🚀Đogcoin To Infinity And Beyonce🚀🌕 (@DogeMemer007) reported 35 minutes ago

  @AnthonyLacavera @FreedomMobile Prices have gone up in the last few years. Phones are more expensive also. Not sure why data is so much. Can you fix this with plans with flexible data.

• 
  Mala Moragain Mistress Of Chaos (@MalaMoragain) reported 39 minutes ago

  @AnthonyLacavera @FreedomMobile I left Rogers after an employee got jiggy with my plan by adding device protection and funnelled 18 phones through the portal without my knowledge. I have been happy with @FreedomMobile so hopefully that will never happen again.

• 
  General Foamhead (@Foamhead2) reported 39 minutes ago

  @CRTCeng Why are you allowing networks like @FreedomMobile to charge connection fees to customers who are already on the network? They are just switching devices and aren't being connected to a damn thing. This should be treated as fraud.

• 
  laurie grant (@smiley37555) reported 44 minutes ago

  @AnthonyLacavera @FreedomMobile I'm a Freedom customer 😎

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 44 minutes ago

  It's ridiculous that I've been trying to top-up my cellphone account so I can, oh...I don't know...USE MY CELLPHONE for 2 days & your system STILL can't process credit cards. Being told "Oh, just go to the store & buy a top-up code. Bye!" is NOT a solution. @freedomsupport

• 
  Tracey Christopher (@traceyannchrist) reported 47 minutes ago

  I've never been so upset and disappointed in a phone service carrier as I am with @FreedomMobile. Within 3 days of signing up for additional lines, I have a bill that's over $300 and now my phone line suspended 😡... This is unacceptable, and poor customer service @FreedomMobile

• 
  Dirt Nap (@DirtNap11) reported 54 minutes ago

  @FreedomMobile shittiest website can't even get on it to see phones lol. Must be your network...that speaks volumes. Think I'll take a hard pass on your services. Seems like a fly by night operation.

• 
  Peter Charnish (@petercharnish) reported 57 minutes ago

  @freedomsupport how i contact support

• 
  Troy Spencer (@TroySpe13198082) reported 58 minutes ago

  @FreedomMobile. Not the greatest mobile provider honestly customer service is terrible. If you go in the store they tell you different then by phone. Honestly didn't have my phone working for more then 3 days. Had to cancel still waiting on the money I sent them Honestly Terrible

• 
  Sunshine (@Stef34621729) reported 58 minutes ago

  @AnthonyLacavera @FreedomMobile What we pay for cellular service in Canada is absolutely ridiculous & consumer robbery! We pay an exuberant amount more than other countries...consumer protections & control need to be put in place. It's no better than our auto insurance issues...

• 
  HuxBear 🇨🇦🏳️‍🌈🐻 (@HuxBear) reported 60 minutes ago

  @freedomsupport Nevermind -- just fix your damn system please? Telling me to *leave my house* (hint: that's part of the problem) to find a dedicated Freedom kiosk\retailer to buy a top-up card at *that* store is just saying "Find a different store if you don't like that store." 🤦