Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 11/21/2025 09:05

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie, Ancaster and Ajax.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaVancouver Phone
CanadaToronto Phone
CanadaToronto Internet
CanadaMississauga Phone
CanadaVancouver Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ssinca95 Sandy Segeren (@ssinca95) reported

    @freedomsupport Nearly 2 hours later a service rep is finally working with me.

  • djandymurphy DJ Andy Murphy (@djandymurphy) reported

    @freedomsupport Hey! The hosting provider responded to my take down request pretty sharpish so that site should now be gone.

  • ambersmith22015 Amber Smith (@ambersmith22015) reported

    @freedomsupport Why cant anyone get through for customer service number

  • Ramonefrancis Affirmbroom (@Ramonefrancis) reported

    @FreedomMobile 3 times your employees have hung up on me. Wtf!!!!! You guys messed up my bill but because you guys hire people who dont know anything they end up hanging up. I should bot have a suspended line because you guys messed up my bill and refuse to fix it. 😡😡

  • Chimera1703 karan1703 (@Chimera1703) reported

    @FreedomMobile @freedomsupport I’ve been talking in chat with your customer service reps for almost 4 hours and nothing has been resolved. The most useless team ever. Can’t even help me out. It’s as if freedom doesn’t care about it’s customers.

  • LalliSunny Blacksunshine93 (@LalliSunny) reported

    @freedomsupport why don't you support group texting. I need this feature for work and no one told me it isn't a feature. Wtf am I gunna do with this trash service if I can't use it for the purpose i need it for?

  • phanmac Phani (@phanmac) reported

    @FreedomMobile probably worst of all service providers @freedomsupport pathetic customer service can't even take feedback properly

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @iamgroot11 @FreedomMobile I never expected it the day the other carriers announced it. These things take time, even decades, to even launch a new set of equipment and frequencies. Rogers, telus and bell got theirs up and running 10 years ago, and then made an announcement, and activated it a month later.

  • zibilith Dr. Sleep-Deprived Mom 📊☕️ (@zibilith) reported

    @FreedomMobile What is happening with your coverage of the Niagara region? I’m in St Catharines, ON and went from having full bars to one bar of reception at home. Same for my husband. Is the company aware of the issue?

  • LalliSunny Blacksunshine93 (@LalliSunny) reported

    @freedomsupport I have groups of 12+ people and it doesn't work. I have a Note20 Ultra 5G running android 11

  • Justin26750505 All Eyez On The Prize (@Justin26750505) reported

    @FreedomMobile Seem to have ALOT of issues on your website. Nothing loads properly on any browser I use on my phone anyway. Can't see the devices and can't access contacts or anything for that matter. Just tossing it out there the site needs to work to get clients.

  • CJMELondon Colin In London (@CJMELondon) reported

    @freedomsupport Hey @freedomsupport, I'm trying to pay my bill. The card I had on record expired. I can enter the new card info no problem, but it won't let me change my billing address, which is different for this card than it was for the old one. Please advise.

  • annettecic Walking Dead Fanatic (@annettecic) reported

    @freedomsupport no service right now???

  • ConnedSoomer ConnedSoomer (@ConnedSoomer) reported

    @freedomsupport None on the freedom network because I left. You guys are bad.

  • RhodaTsui Rhoda Tsui (@RhodaTsui) reported

    @freedomsupport Hi, I canceled my ac back in early 2018 and suddenly two months ago I got a bill saying that I owed an equipment and now get a bill of $60. I told the CS lady that I returned everything back then, but then they asked me for the paper receipt from early 2018! Pls help.

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @FreedomMobile More 5G phones with no 5G on the network.

  • iDreamofWinnie iDream 🇨🇦🇹🇹 (@iDreamofWinnie) reported

    So figured it out myself by a simple Google search while the @FreedomMobile customer service agent basically told me she doesn’t know how to switch to a new SIM card and asked me to hold to transfer me to level two technical help. Then hung up 👎🏾#badcustomerservice #fixitjesus

  • ssinca95 Sandy Segeren (@ssinca95) reported

    @FreedomMobile I have been waiting for over an 1¼hr for a reply to my WhatsApp request for service. What's up with that? This is *terrible* Customer Service. I guess I'm happy I'm not listening to muzak

  • KWalls15 Kaeden Walls (@KWalls15) reported

    @FreedomMobile My service has been down since last night whyyyy

  • Jasmind65482937 JB (@Jasmind65482937) reported

    @freedomsupport I had the worst experience ever with freedom. The agents on whatsapp have no idea about plans. No rainchecks even if the mistake was of freedom agent. Terrible terrible experience. #freedommobilesucks

  • BeeMatteo Matteo Bee (@BeeMatteo) reported

    @freedomsupport Any service outages happening in southwest ON? Not able to get on home network X 3hours

  • TimothyMacneill Timothy MacNeill (@TimothyMacneill) reported

    I was just asked for my SIN when I called Freedom Mobile to check my account. escalated to a manager who assured me that Freedom never asked for this and doesn't even have SIN to check with. Seems like some employees are attempting identity theft @freedomsupport @cbcmarketplace

  • KaitoCase . (@KaitoCase) reported

    I reccomend everyone to leave @FreedomMobile terrible service and they treat their customers with no respect

  • bishu_fierce Vera (@bishu_fierce) reported

    @FreedomMobile Can you guys atleast get a 5G network? I have a 5G phone but can’t connect coz you guys don’t have a 5G network. I’ll be switching to a better phone company soon 🤮🤮🤮

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport Plus third party product sales tell me that if I go to your stores I will not get a deal I need to go by them to get offers, but they never have the phone I want

  • MintOwls Lanie (she/her) (@MintOwls) reported

    Usually @FreedomMobile has fantastic customer service, but today was not good! Told the person what phone I wanted to get right off the bat… spent 30 minutes trying to set up the new phone and plan, had to MESSAGE a live agent while on the phone (was directed to)…

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @freedomsupport I have not had difficulty. Your company decides to make little rules so I cannot. Even though I get sent offers right to me by mail and email. You send me offers on products you know I just bought, then deny me the offer. Really rude. I pay $200/mnth to you guys and get nothing

  • iDreamofWinnie iDream 🇨🇦🇹🇹 (@iDreamofWinnie) reported

    Googling your phone issue is 10000% better and more accurate than calling @FreedomMobile for any help. Their tech team stays hanging up on me after telling me to hold for tech team level two when level one can’t get it right😭😭😭

  • crystalcrose1 🇨🇦🎥CRYSTAL🎞 🇯🇲 (@crystalcrose1) reported

    I’m leaving #Rogers and going to @FreedomMobile I’m tired of my bill being so damn high. Rogers dem a tief!

  • phanmac Phani (@phanmac) reported

    @FreedomMobile what works to reach your customer service.. none of your numbers works..