Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (49%)
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Phone (35%)
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Total Blackout (8%)
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Wi-fi (4%)
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TV (3%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Vancouver, Mississauga, Coquitlam, Guelph, Surrey, New Westminster, Airdrie, Toronto, Ancaster, Ajax, Ottawa, Rockwood, Scarborough and Thorold.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Phone | |
| Vancouver |
Internet | |
| Edmonton |
Internet | |
| Vancouver |
Internet | |
| Mississauga |
Phone | |
| Coquitlam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Livingstone
(@ChaosWolf13) reported
@bell mobility prepaid sucks. Two days in a row no service/insufficient $. I have spent more time on the phone with Bell in a month than I ever have with @FreedomMobile its a shame they have spotty service in the hospital so we had to get bell. Bell really isn't user friendly.
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Tate Mcrae Portugal
(@tatemcraept) reported
@TheJUNOAwards @FreedomMobile Bad ones #JFCTateMcRae
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber
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♡︎ ꪜ𝓲ꪜ𝓲ꪖꪀ ♡🌙
(@horaniichyx) reported
@freedomsupport do you guys have any special offers for existing customers? i’ve been with freedom for 2 years yet when i want to change my plan, i never see any good deals and offers :(
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Miku 🏳️⚧️
(@Kitsuism) reported
your services are **** @FreedomMobile
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Bad Guy Remix I Vote For #JFCJustinBieber
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Astral Ego
(@Astral_Eggo) reported
Want a company whose managers aren't around to help but will call you at their leisure when they feel like it? Damn, @FreedomMobile would be perfect for that!
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🦋
(@barefootcindyy) reported
@leeannelv1 @TELUSsupport @FreedomMobile i never had complaints but once I needed assistance: they apologized for the inconvenience AND emailed & texted me numbers who i can call to fix the problem IF i dont get contacted in an hour — i never had to call!
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Bad Guy Remix I Vote For #JFCJustinBieber
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Eric
(@eric_poyntz) reported
Only go with @FreedomMobile if you want make sure you are scammed, otherwise NEVER sign up with them
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Astral Ego
(@Astral_Eggo) reported
If you want a phone company that doesn't give a **** about the physical well-being of their customers, @FreedomMobile is the company for you. I've never been treated so poorly for so little in my life.
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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philip seguin
(@PhilipSeguin) reported
@FreedomMobile Why is the freedom mobile website so slow? Everytime I visit it I'm so annoyed.
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Tate Mcrae Portugal
(@tatemcraept) reported
@TheJUNOAwards @FreedomMobile bad ones #JFCTateMcRae
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Dave Robb
(@daveyrobb) reported
@freedomsupport outage in Toronto - Danforth area?
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile All Bad I Vote For #JFCJustinBieber
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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BrittanyMarie
(@BrittanyBxtch_) reported
@FreedomMobile what’s the point of a pin if your gunna do a verification check every time I go to sign in :/
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Bad Day I Vote For #JFCJustinBieber
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Nancy
(@NancySamuel68) reported
Freedom mobile has become terrible #freedommobile
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Frances Harvey
(@JaneAero) reported
@freedomsupport Hi, I had been trying to update my autopay settings on the website as I got a new credit crad but kept getting an error message. Just spoke to call centre rep and she tells me there is an issue with autopay right now, any idea when this might get resolved?
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Ana in cANAda
(@oAnaClark) reported
@freedomsupport Thanks anyway. Your customer service hung up on me twice when I was trying to upgrade my plan. UPGRADE. They are aware that my intent was to upgrade. I was stuck w/ child in freezing cold and I had to rapidly use washroom yet none were avl.
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Proud JB Stan
(@ProudJBStan) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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N
(@MsSinghLink) reported
@freedomsupport I've been looking for the pink s21 5g and it's not in stock online but every store in my city does not pick up the phone! I've been calling for a week and I can't get a single answer. Is there any solution? I'm tired of hearing phones ring out all day. Thanks!
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Justin Bieber Fan
(@bizzlestin1994) reported
@bizzledreadstin @FreedomMobile Unstable I Vote For #JFCJustinBieber
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Eric
(@eric_poyntz) reported
@freedomsupport “Help”