Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (34%)
• Wi-fi (5%)
• Total Blackout (3%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Valemount, Edmonton, Toronto, Anmore, Ottawa, Kingston, Mississauga, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, and Pointe-Claire.

City	Problem Type	Report Time
Vancouver	Internet	3 days ago
Valemount	Internet	4 days ago
Edmonton	Internet	4 days ago
Toronto	Phone	9 days ago
Anmore	Internet	10 days ago
Toronto	Internet	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bikku (@bikku88) reported 5 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Testezlaf (@testezlaf) reported 8 minutes ago

  @FreedomMobile Any words from Freedom about the home internet ongoing issue since Monday? Customer service is unreachable!!!!

• 
  CZ (@codyzaz) reported 8 minutes ago from The Beaches, Ontario

  @Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 10 minutes ago

  @FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.

• 
  This Is a Collective (@thiscollective) reported 10 minutes ago

  @FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful

• 
  Aन၇нပमпТяईपаош (@ATripathy1) reported 13 minutes ago

  @FreedomMobile why not offer shared plans with such excellent service.

• 
  liyahcove🦋 (@Aliyah71957449) reported 15 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  Lily (@Lily08901017) reported 16 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  Sue T (@pieface2010) reported 17 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  Rosie (@ytRosie) reported 17 minutes ago

  @FreedomMobile FIX THE ******* OUTAGE!

• 
  Tim PF (@TimFranko2) reported 18 minutes ago

  @FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?

• 
  Scott (@NevinMcScott) reported 21 minutes ago

  - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 27 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  liyahcove🦋 (@Aliyah71957449) reported 27 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  Keegan Seeburger (@CuratedCollect) reported 30 minutes ago

  After 15 years we dropped @Rogers they offered no price match or customer retention. And wouldn’t even offer the same rate as their “new to Canada” offer… @FreedomMobile FTW exact same everything and bill is down $100 month

• 
  Doug McGinn (@kidd1230) reported 31 minutes ago

  @FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!

• 
  CONSTANTINE VALDOR (@kami_007x) reported 32 minutes ago

  @FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers

• 
  Silvia C. (@SilviaCai) reported 32 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 34 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  darkstarr05 (@darkstarrrrr11) reported 35 minutes ago

  @Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 37 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Tristan Carpio (@TrisCarpio) reported 44 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Joe bala (@joebalacan) reported 46 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Purna Kumal (@kumalpurna1) reported 51 minutes ago

  You guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?

• 
  Tristan Carpio (@TrisCarpio) reported 52 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Tristan Carpio (@TrisCarpio) reported 53 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Heynow (@heynow19951) reported 59 minutes ago

  @FreedomMobile next step will be to move all my lines to Roger’s and pay the penalty with freedom. That’s how disappointed in this company who is willing to loose a customer of 6 years

• 
  manish midha (@midha_manish) reported 1 hour ago

  @FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services

• 
  Peg City 🇨🇦 (@wpgAce) reported 1 hour ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  liyahcove🦋 (@Aliyah71957449) reported 1 hour ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!