Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (57%)
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Phone (31%)
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Total Blackout (6%)
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Wi-fi (5%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Duncan, Burnaby, Surrey, Vancouver, Calgary, Pointe-Claire, Abbotsford, Edmonton, Kingston, Scarborough, North Vancouver, Port Coquitlam and Langley.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Wi-fi | |
| Toronto |
Internet | |
| Duncan |
Total Blackout | |
| Burnaby |
Total Blackout | |
| Surrey |
Internet | |
| Surrey |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Shahrooz Fermani
(@SFermani1996) reported
@freedomsupport Fix the Freedom Mobile website! How can I pay this month's bill on behalf if the My Account section is being very glitchy today? Tells me "Login Failed, Please try again." Would attempt to log in, and nothing happens, and when I'm able to get in, it kicked me out.
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Rags2Crypto
(@Rags2Krypto) reported
@freedomsupport Dont sign up with this garbage provider. Their supervisors are unprofessional and rude and have no comon sense. Save yourself a boat load of stress.#garbagecompany
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Rags2Crypto
(@Rags2Krypto) reported
@FreedomMobile Dont sign up with this garbage provider. There supervisor are unprofessional and rude and have no comon sense. Save yourself a boat load of stress.#garbagecompany
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Rags2Crypto
(@Rags2Krypto) reported
@pekli9 @FreedomMobile . But if you knew my situation you'd understand. When your being told your not the owner of your account and you did what they asked you to prove it and they still telling you your not then you'd be as pissed as I am I've never not paid my bills and being treated like a criminal
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Lucian Wolfe
(@LucianWolfe) reported
@freedomsupport your website seems to be doing something funky can log in then boots me out then I try to login again says my pin is wrong a couple times then last time can get in but then boots me out again
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DeeRail
(@DarrylSawatzky) reported
If you're thinking of #freedommobile FYI I'm in windermere and I have to wait to send this tweet because Im out of the service area...
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Golden Gamer Graham 🎮🇨🇦
(@GTM618) reported
A bit depressed that I won't be able to take advantage of the mother's day #Samsung ear buds deal as my Tab with @FreedomMobile ends a few days after and I don't wanna get double tabbed but oh well. Their support has been great at explaining the timing of everything
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Rags2Crypto
(@Rags2Krypto) reported
@freedomsupport Dont sign up with this garbage provider. There supervisor are unprofessional and rude and have no comon sense. Save yourself a boat load of stress.#garbagecompany
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6Caper
(@Caper_in_TO) reported
@Rogers The internet was down all day on Thursday and last Sunday in my neighborhood in Toronto. Luckily we used my @FreedomMobile cellphone as a hotspot so my kids could do on line school. Still no explanation from Rogers on the cause of the outage.
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seltzer sommelier #savesheikhjarrah
(@only_hens) reported
@freedomsupport what you can do is fix your ******* credit card processor thats from five years ago that doesnt take visa DEBIT
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Jeremy
(@MonkeyShines74) reported
@freedomsupport Good thing is I think the link was broken as it too me to accuweather and I didn't put any personal information in any site. ,)
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87Noob Gamer
(@Y2Gyankee) reported
@FreedomMobile is any one else have a services down
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Høøgz™
(@AnalSplash) reported
@FreedomMobile I NEVER GOT MY PHONE AND YOUR AGENTS ARE JUST TELLING ME I CAN'T UPGRADE UNTIL OCTOBER LIKE WHAT ARE YOU EVEN TALKING ABOUT. GIVE ME MY PHONE
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Crystal Toth
(@crystal4UTNT) reported
@freedomsupport I have been in CS and call centre industries for 20+ yrs. I have NEVER had someone bring up religion to a customer like you guys did…BIG NONO!! Not everyone has the same or any religious beliefs and your “Super” should’ve known that, tells me he’s not trained or he doesn’t care
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Crystal Toth
(@crystal4UTNT) reported
@freedomsupport I’ve already done this song and dance, social media comma, super phone conversations, corporate letter writing & nothing was done worst part your super brought religion in to the call, you guys had your chances…MANY TIMES!! This isn’t the 1st time I had issues and last straw
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Rags2Crypto
(@Rags2Krypto) reported
@AnalSplash @pekli9 @FreedomMobile I dont know what their issue is but I use to tell everyone I knew how great they are good price for the amount you get as long as you dont leave the hot spot but this issue doesnt make sense it's almost on the same issue they are saying something isn't what it Is.
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🧜♀️ #SaveSheikhJarrah - Kate
(@FrostedSiren) reported
@freedomsupport . . . I just explained the issue. Why does this require a DM?
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Rags2Crypto
(@Rags2Krypto) reported
@FreedomMobile Dont sign up with this garbage provider. There supervisor are unprofessional and rude and have no comon sense. Save yourself a boat load of stress.#garbagecompany
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Majic Myk
(@Mykie_E) reported
@FreedomMobile @freedomsupport Can you validate the authenticity of the txt msgs being circulated Message from Freedom: All android users require to download the new app due to the new 5G update. Otherwise, your service may not be working. Install here :
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Coffeehouse
(@jaz_lottay) reported
@freedomsupport what's up with your site, takes forever to login and when I'm trying to pay the bill it says it can't process the payment?
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Crystal Toth
(@crystal4UTNT) reported
@freedomsupport Again I have already done this song and dance I lost ALL confidence in @FreedomMobile after 6+ years and no resolution I am taking ALL MY DEVICES for my whole family and leaving, you guys had your chance to fix it MULTIPLE TIMES. I am also going to recommend people not choose you
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★ Jim Bugg ★
(@jimbugg) reported
(2/2) business call + client not able to hear. Call 5X, no connection, dropped from network + have to roam around my yard to find a signal. Told I'd get credit, that didn't happen. A constant battle for 3 years. Enough is enough, @FreedomMobile. #unhappycustomer #business
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Gaby❁
(@acco_gaby) reported
@TheJUNOAwards @ShawnMendes @FreedomMobile Never be alone #JFCShawnMendes
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Alexander Toth - untilthenexttee.blog
(@UntilTheNextTee) reported
So much can be said about a company by the way they handle a situation from the top. Something we learned from @FreedomMobile and indirectly their parent company Shaw. FYI the one thing that you never do in a call centre with a customer is bring up religion on the call.
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★ Jim Bugg ★
(@jimbugg) reported
@FreedomMobile, I've tried to play nice for 3 yrs, but I'm moving. Coverage has been brutal + tech support has pushed me off multiple times. 3 people in my house + know of at least 5 others that are moving bc of poor coverage. It's embarrassing trying to have a (1/2)
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seltzer sommelier #savesheikhjarrah
(@only_hens) reported
every ******* time i try to pay my @FreedomMobile bill the website ***** up, including charging my card multiple times on one occasion. "freedom" my *******.
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john jerke
(@JJerke) reported
@freedomsupport what's going on. W network- can't make calls in Edmonton since 9am?
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Chantal
(@GadsbyC) reported
@freedomsupport worst service EVER! Can't do anything on the website. And when you FINALLY get on to someone, VERY BAD english AND get disconnected. DISGUSTING!
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Crystal Toth
(@crystal4UTNT) reported
After complaining to corporate and sending them a letter @FreedomMobile I never received a reply, an apology, nothing so I am now taking mine @UntilTheNextTee and my sons phone from them going to Bell.. my recommendation DON’T GO TO FREEDOM!! They are the worst and disprespectful
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Cam Bennett
(@__cambennett) reported
Made a huge mistake switching to @FreedomMobile saving $70 a month isn’t worth having to sleep inside a cell tower to get service. You suck