Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (52%)
- Phone (31%)
- Wi-fi (12%)
- Total Blackout (5%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Pickering, Toronto, Calgary, Vancouver, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Mississauga
|
Phone | 12 days ago |
|
Pickering
|
Phone | 13 days ago |
|
Toronto
|
Phone | 20 days ago |
|
Toronto
|
Phone | 20 days ago |
|
Calgary
|
Internet | 21 days ago |
|
Vancouver
|
Internet | 21 days ago |
Full Outage Map
Community Discussion
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Eve (@Eve62617669) reported@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
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The Lenis (@LenisTheOrca) reported@FreedomMobile I contacted you guys 4 hours ago about a very simple issue, my internet was working great but I couldn't reach one site, now my internet isn't working at all! I've been on WhatsApp for 4 hours with 2 of your techs and nothing! I'm disabled & work from home
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Sharayah Palmer (@SharayahPalmer) reported@FreedomMobile How about you guys figure out how to make it so people don’t wait on hold for an hour to see why their internet isn’t working… I say this as I actively sit on hold. Terrible customer service
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Ryan John White. (@RyanCanadian) reported@FreedomMobile Forced Auto-Payment upon me a Customer of over 10 year's, when I came in to grab a new Google Pixel 10. I refused he wouldn't sell me the phone. So I left. ****** business.
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Honey (@hsemitha) reported@FreedomMobile Worst support system ever. You will never get response or support
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James Robb (@jameser78) reported@FreedomMobile I got home internet from you guys mid February and it was decent, but since my payment from March went through it's been horrible. Its like 90s dial up speeds with things not working. What do I do?
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Allen (@RealAllenTV) reported@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
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ldbharat nahata (@iambn) reported@FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company
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Jay McIntyre (@jaynoelmcintyre) reported@FreedomMobile is there currently an outage with home internet?
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Purna Kumal (@kumalpurna1) reportedYou guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?
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Wisdom (@ASAP_N0_Rocky) reported@FreedomMobile is the worst mobile company in Canada hands down
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Justin (@justinfinnn) reportedHey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)
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Keith (@Keithito) reported@FreedomMobile is there no way to actually contact support right now? Can't get a reply through any text platform and on hold for 40 minutes on the phone
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Neeraj Bagai (@neeraj_bagai) reported@FreedomMobile Unable to get thru your customer service, can you please help
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Yojenkz (@JYojenkz) reported@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.
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Ricardo Delgado (@richardlights3) reported@FreedomMobile To all my friend and followers this company is a big scam I had bad experience
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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RJM123 (@R0J0MI123) reported from Shep's Subdivision, Ontario@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
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James Kellough (@JamesKello) reported@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻
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Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported@TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.
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Riu (@SiuRaymondsiu) reported@FreedomMobile Hey @FreedomMobile! 🚀 I'm a loyal customer with a Samsung Galaxy and I’d love to see Freedom partner with Starlink Direct to Cell. Right now, I have to pay Rogers $15/month for a separate satellite add-on just to stay connected in remote areas. Any plans to bring this feature natively to Freedom? #FreedomMobile #Starlink
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Mike Bryan (@mikebryan) reported@PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?
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Ticiana Barral (@ticibarral) reportedDO NOT SIGN UP WITH @FreedomMobile , they make you pay for something and then don’t offer the service. It’s a scam!!!!
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Lily (@Lily08901017) reported@FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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This Is a Collective (@thiscollective) reported@FreedomMobile text based support - is asking me my address - shouldn't they know this from my FREEDOM phone number -and my address - shouldn't they know this? Mmmmmm - new customer - quickly moving to a lost customer I think.
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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Andrew Brlic (@AndrewBrlic) reported@FreedomMobile I have tried to take advantage of your $40/250GB promotion today since 10:30am Your app doesn't allow this simple package change Your website doesn't allow this simple package change I have been waiting 13 hours for an agent response on your WhatsApp support chat
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Ricardo Delgado (@richardlights3) reported@FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled
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Allen (@RealAllenTV) reported@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane