Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (64%)
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Phone (20%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London and Oakville.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Internet | |
| Mississauga |
Phone | |
| Woodbridge |
Phone | |
| Brantford |
Phone | |
| Markham |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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ღ Reem
(@shadesofreemm) reported
@freedomsupport it’s shocking how terrible the customer service is at Freedom! Can’t even do simple tasks. They need serious training on how to treat customers and on how to do their job.
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BrownGuy
(@BrownGuyMadeIT) reported
@FreedomMobile Offers unlimited data but data never works unless you’re on the subway 🚩🚩🚩🚩🚩🚩🚩🚩
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @AINAE20074924 It obviously is not, why are you misrepresenting. Not cool calling your paying customer a liar.
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Scott
(@Scotty_McQ) reported
@freedomsupport does freedom take network issue reports anymore? There's a very annoying problematic area in the middle of Vancouver that's persisted for years.
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Hans
(@ReddevilHans) reported
@FreedomMobile “Freedom Mobile’s network is decent” 🚩 🚩 🚩 🚩 🚩
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Darshan Singh
(@darsh39) reported
from
Brampton, Ontario
@FreedomMobile having issues from last 3 days with the networking dropping out.
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suvo_neel
(@suvo_neel) reported
from
Calgary, Alberta
I don't think @FreedomMobile cares for its customers or cares whether they are staying or leaving ! It's not giving any offers despite being a loyal customer. Hence, I don't have any optionbut to leave. At least, I will get good discount and better network if I switch
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Fahd khan
(@fk889) reported
@FreedomMobile my number have no service
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Chad Goberdhan
(@780ChadG) reported
@TeamVisalus @FreedomMobile Trust me they suck dude worst cell provide there is .. check Shaw mobile and or even Telus
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William Lincoln
(@WilliamLincolnA) reported
@freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)
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Dianne Robinson
(@Silntdesigns) reported
@freedomsupport Since 10am yesterday service has been sporadic at best, dropped calls and lost service. Tried calling the tech dept 10xs, waiting 10-15mins, then call gets dropped. What the HELL is going on?!!!!!!!!!!!!!!!!!!!!
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ekta chadha
(@ektachadha85) reported
@FreedomMobile: Here is frustrated customer who lost some really important meetings due to the data issue. What the hell is nationwide data when you are in same province. Why doesn't your sales rep make the customer aware of this while they change the plan.
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keith thorne
(@thornee4) reported
@FreedomMobile An extra $300!!! Thanks for the “free upgrade”. Customer service won’t help....I was fine waiting out my contract. This is the crap Bell does and why I left. It’s dishonest.
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Johnny T
(@newlyaware) reported
@freedomsupport your app is broken ,trying to remove an add on and it says error occured try again
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Dexter A
(@dexteradolph) reported
@FreedomMobile why y’all even do this?? Damn it’s annoying as hell
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nick
(@nick91785087) reported
Extremely worst service of Freedom Mobile. Disrespectful customer service even from supervisor.(0 Star service) never go for freedom mobile Case ID: C68814655 #freedommobile @FreedomMobile
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SteeltownCanuck
(@SteeltownC) reported
@FreedomMobile There is no point to an unlimited plan on a very limited Network.
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suvo_neel
(@suvo_neel) reported
from
Calgary, Alberta
@FreedomMobile despite being a loyal freedom customer, freedom isn't giving me any discount on iPhone 13 pro while while other companies are giving good discounts. Thinking of switching to another network!
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ღ Reem
(@shadesofreemm) reported
@freedomsupport stealing money from clients and not processing the refund on a cancelled plan. Worst phone company
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chad
(@TeamVisalus) reported
I highly recommend EVERYONE Stay away from @FreedomMobile no customer services no help no nothing just pay them is all they care about #cancelservies other companies out there that respect the customers
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F Word Jim
(@jfc1888) reported
@darsh39 @FreedomMobile Very poor this week, dropping out all the time.
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @FreedomMobile is the worst
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile I have a plan with @FreedomMobile that does not work 100% of the time. I have a plan with @FreedomMobile that i pay for, however my phone is useless as there is no connection to their ‘unlimited’ network is useless
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🇨🇦 Barb aka Kelownagurl 😷💉💉
(@kelownagurl) reported
@ride_rd @FreedomMobile Good to know. I switched to Public Mobile a month ago and have been very happy with it so far, despite it being a 3G network. half the price of Telus too.
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Tanmoy Sen
(@TanmoyS72614943) reported
@freedomsupport Call dropping. Poor signal issues at Brampton. May I know when the issue will be fixed??
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Red Green Redemption II
(@ItsBCJim) reported
@FreedomMobile Awful
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anna
(@annav1111) reported
@freedomsupport The app and page are not working to log in and my top up didnt work either
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Jj Rodriguez
(@jj_rodz) reported
@FreedomMobile I am with freedom for years, renewing year after year. Yet not a single gig as a bonus for being a loyal customer is given. So, next time I get the same plan from a major provider, I might transfer and get a better reception. Something to think about.
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Salvinder Singh
(@Singh_Parhar95) reported
@freedomsupport How about - one of your agent makes a mistake on a customer account and you make the customer pay for it for 3 months, and on top of that you refuse to issue refund? @FreedomMobile
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Nates Hot Takes
(@NateWeber13) reported
@FreedomMobile Freedom Mobile has gone to ****! I have no network access right now at work!