Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (33%)
• Wi-fi (5%)
• Total Blackout (4%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Anmore, Toronto, Ottawa, Kingston, Vancouver, Mississauga, Edmonton, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, Pointe-Claire, and Abbotsford.

City	Problem Type	Report Time
Anmore	Internet	4 hours ago
Toronto	Internet	2 days ago
Ottawa	Phone	4 days ago
Toronto	Phone	10 days ago
Kingston	Phone	12 days ago
Vancouver	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MaxNPV (@TheMaxNPV) reported 8 minutes ago

  @GTM618 @FreedomMobile That’s the tricky part of visiting Niagara Falls - easy for phones to switch to the US carriers. I was there 2 weeks ago and all our Bell phones did the same thing. With Freedom I always found messaging from iPhone to be pretty responsive for support.

• 
  liyahcove🦋 (@Aliyah71957449) reported 12 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  🐍 (@Hambonevstech) reported 13 minutes ago

  @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao

• 
  Sue T (@pieface2010) reported 14 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  Tristan Carpio (@TrisCarpio) reported 16 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Jay (@sh_jags) reported 20 minutes ago

  @FreedomMobile Service down

• 
  Silvia C. (@SilviaCai) reported 26 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Tim PF (@TimFranko2) reported 27 minutes ago

  @FreedomMobile Hey, you guys need to get your act together & set up service in the Trail, Castlegar, Nelson, Rosland, & salmo area of BC ASAP. Why does this small region have no service yet there is coverage there? You guys have service in Grand Forks & in Creston. So?🤔?🤔?

• 
  Ricardo Delgado (@richardlights3) reported 30 minutes ago

  @FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled

• 
  Gamer Graham (@GTM618) reported 36 minutes ago

  @FreedomMobile In Niagara Falls Canada last 2 days. Get a message yesterday that I roamed into the US and would be charged at such. Never left Canada. And now today can't get a call out. Not even to you for support. What happened to your twitter suport chat.

• 
  Doug McGinn (@kidd1230) reported 38 minutes ago

  @FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!

• 
  Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 38 minutes ago

  @FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?

• 
  layla (@MAKHKHKHKHZOUMI) reported 39 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  Sara Guerrero (@Saraguerreror) reported 45 minutes ago

  @FreedomMobile I have been in the customer service line for almost two hours and I am still in the queue. Can somebody help me

• 
  Justin (@justinfinnn) reported 45 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  liyahcove🦋 (@Aliyah71957449) reported 47 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  Silvia C. (@SilviaCai) reported 47 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  norvan man (@luptyd) reported 48 minutes ago

  @FreedomMobile It's now been a week of constant daily outages and your customer service has done nothing to resolve the issues I am experiencing. I am having to use my mobile as a hotspot because you can't deliver service. Whatever changes you have made lately have failed miserably.

• 
  Kahleel (@_XAmount2) reported 49 minutes ago

  Bruh Freedom really having me in hold for an hour y’all are a terrible company @FreedomMobile

• 
  Tristan Carpio (@TrisCarpio) reported 51 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Matt Bellamy (@Matt_Realtor) reported 52 minutes ago

  @FreedomMobile any idea when home internet will be restored? im seeing hundreds of people online posting about the outage

• 
  vegan4them (@vegan4nonhumans) reported 52 minutes ago

  @FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.

• 
  Dorseys Cloaca (@Dorseyscloaca) reported 53 minutes ago

  @FreedomMobile I thought customer service was available until 1am ET?

• 
  Aन၇нပमпТяईपаош (@ATripathy1) reported 55 minutes ago

  @FreedomMobile why not offer shared plans with such excellent service.

• 
  Testezlaf (@testezlaf) reported 55 minutes ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  Laurentian Elite (@EliteLaurentian) reported 55 minutes ago

  @FreedomMobile why isn’t cell service available in the tunnels of the new Eglinton Crosstown LRT in Toronto? All the other carriers seem to offer it

• 
  Honey (@hsemitha) reported 56 minutes ago

  @FreedomMobile Worst support system ever. You will never get response or support

• 
  Peg City 🇨🇦 (@wpgAce) reported 57 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  Joe bala (@joebalacan) reported 58 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Chris (@Silverxx27) reported 59 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again