Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 02/05/2023 09:15

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • Phone 61.71% Phone
  • Internet 21.93% Internet
  • Total Blackout 8.18% Total Blackout
  • Wi-fi 5.20% Wi-fi
  • E-mail 1.86% E-mail
  • TV 1.12% TV

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Oshawa, Ottawa, Mississauga, Toronto, North York, Woodbridge, Burlington, Vancouver, Calgary, Guelph, Newmarket, Brampton, Hamilton, Peterborough and Winnipeg.

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CanadaOshawa Phone
CanadaOttawa Phone
CanadaMississauga Internet
CanadaToronto Phone
CanadaToronto Internet
CanadaMississauga Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:
  • PiyushMeh20 PiyushM (@PiyushMeh20) reported

    @freedomsupport Is service down in Ontario? My phone is on SOS mode only

  • sjkhey jkhey sumang (@sjkhey) reported

    @FreedomMobile yall online support needs an action! At this point online chat just trolling costumers by passing them to different department n they gonna keep asking u same question n pass around u like the dont give a ***

  • doobydude420 doobydude (@doobydude420) reported

    @FreedomMobile why is my data so darn slow!?!?! Selling 5G phones for years now and yet to have any 5G towers.

  • Robkim55Kimera Robert Kimera (@Robkim55Kimera) reported

    @freedomsupport Is it possible to follow you through email. My phone is not working very well. The number is 1-647-607-8020

  • LelandDieno Leland Dieno (@LelandDieno) reported

    @koodo Hey Koodo! Long time customer! Is there any fee or additional costs when moving a phone and service from another provider over to my primary Koodo account as new line? Any cost savings? @FreedomMobile 's about as good as the remake to She's all That. "He aint all that"

  • candentblanc Conor K.L. O'Hara (@candentblanc) reported

    @freedomsupport In Ontario, Canada, your service won't facilitate texts and when I called you guys, you said it would take "3-5 business days". How is that acceptable and why should I remain with your company?

  • reuven_za Reuven Za (@reuven_za) reported

    @freedomsupport Added US roaming and phone will not connect to data while in the USA. Please help

  • SeaFlipFlop Majestically Seaflapflap (@SeaFlipFlop) reported

    @freedomsupport heyo mind if I can get some help through DMs?

  • bigphil2672 concerned citizen (@bigphil2672) reported

    @freedomsupport @ExodusAmongUs I have the same problem and after contacting your support I am told I can only sign in with the phone number on the account and not my email anymore??

  • MalaMoragain Mala Moragain - soahC fO ssertsiM/etacovdA sliveD (@MalaMoragain) reported

    @CCTS_CPRST If the takeover of @FreedomMobile is allowed, you will be handing @Rogers a monopoly to abuse consumers. We already know we’re being gouged bc other countries pay far less! If Rogers takes them over, I will find another non-Rogers provider. They fail the integrity test every time

  • therealb0wser The Rev. b0wser (@therealb0wser) reported

    @FreedomMobile I only chirp here to counteract the audacity of bill payment email reminders telling me to use a broken website

  • therealb0wser The Rev. b0wser (@therealb0wser) reported

    every time I try to pay my internet bill, the @FreedomMobile website fails "Once logged in MyAccount select the ‘Home Internet' tab" ...that tab doesn't appear. And with a "new redesigned MyAccount", who even knows what's broken

  • mitchyFNmitch mitchyFNmitch (@mitchyFNmitch) reported

    @freedomsupport Please consider putting a celltower near the Kelowna airport or at UBC near the airport. The signal is poor in that area. Thx

  • critica13948310 _license_to_trill (@critica13948310) reported

    @FreedomMobile I purchased a phone from you outright & it is somehow blacklisted despite it never being reported as stolen or lost. Your reps have been unhelpful & no one has replied to the email I sent last week. Please make an effort to rectify this.

  • shainuj2000 Nupur Brahmbhatt (@shainuj2000) reported

    @FreedomMobile I am customer of freedom since 2012 and my other family members since 2014. Recently, got iPhone 13 for my husband from freedom using tab and paying extra. I got my invoice and they Charged me $45 activation fee for existing phone line. I’m am very disappointed.

  • ahsm444 ahsm444 (@ahsm444) reported

    @FreedomMobile my service is unusable. In the GTA and always had perfect reception. Since a few months ago my phone loses reception, never has full bars, goes into SOS mode. Can’t remember the last time I saw LTE. Got a new sim and phone from freedom - nothing changed. 🤬😡🤯

  • MeetingsCurator Tatiana Schturyn (@MeetingsCurator) reported

    Don’t bother getting #freedommobile they don’t have customer care. Only virtual and not one concern rectified.

  • vaibhavby6 Vaibhav Gupta (@vaibhavby6) reported

    @FreedomMobile @freedomsupport I have been charged USA roaming charges on my number, when i never left Canada. Your customer care reps dont seem to understand the problem. Should i be paying US roaming charges while sitting in Toronto?

  • timnguyen_co Tim Nguyen (@timnguyen_co) reported

    @freedomsupport That’s not even close to the issue being discussed but I’m going to DM you anyway

  • 2018Violent Violent Gentelmen (@2018Violent) reported

    @freedomsupport over charge my account then give me the run around with terrible customer service! Keep my $27 over charge!! Cancelled my account because of useless customer service!

  • cnote_vegas Chris (@cnote_vegas) reported

    @Jwestman85 @FreedomMobile Well don’t be pissed when ur car breaks down cause they’ve been trying to reach u about a extended warranty

  • wolfmoon1984 Leonardo Rothschild (@wolfmoon1984) reported

    @freedomsupport My bill has doubled. I was told it would be an additional $15 month for the upgrade. I should have known. I could handle the awful coverage when my bill was cheaper, but now it's $140 for a GARBAGE service.

  • wolfmoon1984 Leonardo Rothschild (@wolfmoon1984) reported

    @freedomsupport Freedom Mobile's favorite tactic is to have their store employee's trick people into taking terrible new contracts that end up costing the consumer double. All- Do NOT get a phone upgrade that forces you into a new contract with freedom mobile. Get the phone elsewhere.

  • JordanJrandall Jordan Randall (@JordanJrandall) reported

    @FreedomMobile The lag time on getting a security to code to login to my account is a joke!

  • Enefaaerex1 Enefa-a Erekosima🇨🇦 (@Enefaaerex1) reported

    @freedomsupport @Apple And @Apple asked that I take it back to Freedom Mobile. After exhausting everything I could, I think I will be needing the help of the media and a good lawyer to see this through this.

  • Enefaaerex1 Enefa-a Erekosima🇨🇦 (@Enefaaerex1) reported

    @FreedomMobile All lies! Your outlet at Jane and Finch Mall sold me an iPhone 12 that stopped working after using it for five months. It started having cellular issues. All your outlets need to be investigated on where you get all your phone supplies from before selling to innocent customers.

  • LorcanDuval carsoflondonontario (@LorcanDuval) reported

    @freedomsupport How do I access Freedom mobile Nationwide data I have 1 GB I need it for when I'm in school because we don't have any service inside our school

  • SkynetArts Skynet (@SkynetArts) reported

    @FreedomMobile i am returning my home internet tomorrow morning first thing. Your entire company is garbage. Can't even get information related to home wifi usage. Freedom mobile sucks ***

  • kemosite Kevin Montgomery (@kemosite) reported

    I received my last byte from @FreedomMobile last night. They don’t offer service in the area where we’ll be moving for @papineauhomes. We’ve switched to @koodo, but I recommend Freedom to anyone where that service is offered.

  • realanthonyorm Tony (@realanthonyorm) reported

    @freedomsupport In the middle of Calgary on SAIT campus i'm roaming because your signal is so weak. Pathetic service from a national carrier