Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (52%)
- Phone (32%)
- Wi-fi (11%)
- Total Blackout (5%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, Pickering, Calgary, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 18 hours ago |
|
Vancouver
|
Internet | 1 day ago |
|
Mississauga
|
Phone | 13 days ago |
|
Pickering
|
Phone | 14 days ago |
|
Toronto
|
Phone | 22 days ago |
|
Toronto
|
Phone | 22 days ago |
Full Outage Map
Community Discussion
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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gamine67 (@gamine67) reported@FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?
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Laith Khalil (@laithkhalil) reported@FreedomMobile how long do we have to hold till we get someone to talk to in customer service? Three days in row with 1 hour each and yet no answer !!!
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Chris (@Silverxx27) reported@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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Mike Bryan (@mikebryan) reported@PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?
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J.S. Karma (@EtInferius) reported@DAKKADAKKA1 @FreedomMobile mobile did the same and i was getting charged every week almost for my bill i had already paid. They even sent me a text on feb 26th last year saying my bill wont be deducted from my account till march 11th cuz that was when it was due. THE VERY NEXT DAY they tried taking the money. I got a text saying the money did not go thru. Im like "What ********?!" I could sue, my bank has all my records even insufficient account tries from anyone when im broke. I talked to my bank after another incidient that was really ****** up. I had to GET A NEW CARD entirely. And i didnt even have auto pay on! They just went and tries to take it cuz the card was saved as a payment option. Scammy scammy scammy
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Sue Lovely Terrio (@LovelyTerrioS) reported@FreedomMobile data continues to fail in home area and roaming, also the log in via the app is challenged
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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Doug McGinn (@kidd1230) reported@FreedomMobile hey freedom, says I've used up all my data, Canada and international in 10 days! Haven't left my town? WTF!
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Stephanie the alchemist (@Stephdalchemist) reported@FreedomMobile Mind you, my phone bill is paid. Everything’s paid. So humour me on why I haven’t had any service since yesterday & it keeps saying no sim or invalid sim. Mind you I have a sim from yall & an e sim too. So kindly humour me on why my reception is on sos on day 2?
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traffic controller (@trafficcntrlchd) reported@FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile
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Stewart 🏴 🇨🇦 (@Stewmeak) reported@FreedomMobile Their reception in the SE/SW Calgary is awful,
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Ivydelray 🙂 (@ivydelray) reported@FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!
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Gary C. (@gwcgary) reported@FreedomMobile NOT ONE WORD FROM ANY EMPLOYEE OR A MANAGER FROM CANADA TO ME IF THEY CAN RESOLVE THIS ISSUE. THIS MAKES YOU SUCK EVEN MORE ! WHEN I FINALLY GET MY $113.39 FROM THESE ******* IN EGYPT I WILL “FIRE” THEM INSTANTLY
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Neeon (@goanraptor) reported@FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help
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Ricardo Delgado (@richardlights3) reported@FreedomMobile Warning: Do not contract any service with Freedom Mobile. It's a company that steals from you and doesn't tell you. It's a company that deceives its customers with lies. You call to cancel the service and they continue charging you for months after you've cancelled
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TMN (@themainnetwork) reported@JonFraserTF @TELUS I say this only bc I’ve been with them all over the years. @FreedomMobile has been the best I’ve ever had in terms of pricing and support. Just my take.
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Geoff Larsen (@GeoffLarsen) reported@FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.
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manjunath anand (@ManjunathAnand) reported@FreedomMobile - impossible to reach on phone, WhatsApp and chat. Disconnected my line with no explaination and waiting for more than 2 hours with someone else’s phone. I don’t know how think someone can reach the support line using others phone for two hours.
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Greg (@pcguy8088) reported@FreedomMobile I am a customer trying to add a prepaid plan for another phone and about to give business to another carrier. Frustrated to no end using your website on desktop computer. I click the plan and there is no next step showing up.
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Scott C (@scottacalvert) reported@FreedomMobile How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working
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darkstarr05 (@darkstarrrrr11) reported@Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter
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Allen (@RealAllenTV) reported@FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane
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Yojenkz (@JYojenkz) reported@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.
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CONSTANTINE VALDOR (@kami_007x) reported@FreedomMobile has the wordt home wifi network in Canada. absolutely useless. Just give the company to @Bell or @Rogers
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported@FreedomMobile your service is down in Langley BC
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Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported@FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?
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Nick G (@Nick_Galo) reported@FreedomMobile Internet is down in Toronto east
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David bristow (@Davidbr14133727) reported@FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month
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Jen Whyte (@cheesebroad) reported@FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.