Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (53%)
• Phone (30%)
• Wi-fi (12%)
• Total Blackout (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Mississauga, Pickering, Toronto, Calgary, Vancouver, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, and Ottawa.

City	Problem Type	Report Time
Mississauga	Phone	10 days ago
Pickering	Phone	11 days ago
Toronto	Phone	18 days ago
Toronto	Phone	19 days ago
Calgary	Internet	19 days ago
Vancouver	Internet	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephanie the alchemist (@Stephdalchemist) reported 1 minute ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  gbreezie (@garry568) reported 3 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  Geoff Larsen (@GeoffLarsen) reported 3 minutes ago

  @FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.

• 
  Jasmine Kaur G (@jgarcha) reported 5 minutes ago

  Well. @Rogers Shaw, whoever they are doesn’t seem to keen on fighting to keep a 20+ year customer so let’s play the what do people got to offer game? Internet, TV, Home Phone. DM me your best plans @TELUS @FreedomMobile and whoever else.

• 
  Spike (@HeyimSpike) reported 9 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Kyng (@KebabsRLyf) reported 11 minutes ago

  @MelissaLMRogers @TELUSsupport I pay $44 (after tax). US Canada Mexico. 90gb. Price guarantee so they'll never change it even if my plan is grandfathered. Come to @FreedomMobile grab a prepaid plan for 1 month to test out, if you like it port your number over after.

• 
  This Is a Collective (@thiscollective) reported 11 minutes ago

  @FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful

• 
  Ivydelray 🙂 (@ivydelray) reported 16 minutes ago

  @FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!

• 
  Rob Steffler (@RobSteffle) reported 19 minutes ago

  @FreedomMobile can you refer me to a mobile company that offers customer service please

• 
  Jen Whyte (@cheesebroad) reported 20 minutes ago

  @FreedomMobile This is the worst mobile company I have ever used. No guaranteed cell phone use anywhere. I cannot function like this for work.

• 
  gamine67 (@gamine67) reported 21 minutes ago

  @FreedomMobile no cell signal, sos mode or one bar in Vancouver May 11th and 12th, was ok on 13th now back to one bar of signal again, is there maintenance happening again today?

• 
  Justin (@justinfinnn) reported 22 minutes ago

  Hey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)

• 
  JrT (@JRTeodoro4) reported 28 minutes ago

  @FreedomMobile Is there problem with your internet today? December 16th?

• 
  vegan4them (@vegan4nonhumans) reported 30 minutes ago

  @FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.

• 
  🦉 (@Raptorswave) reported 32 minutes ago

  @FreedomMobile the worst service plus even worse customer service

• 
  Arise (@Ariseskater) reported 33 minutes ago

  @FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan

• 
  Neeon (@goanraptor) reported 34 minutes ago

  @FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 38 minutes ago

  @FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 40 minutes ago

  @FreedomMobile The cell service in Queensland SE Calgary is absolutely terrible. Luckily my contracts now up

• 
  Yvonne Kushe (@kushemusic) reported 41 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  WyzeOne (@Remlam) reported 44 minutes ago

  @MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 45 minutes ago

  @FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.

• 
  Spike (@HeyimSpike) reported 47 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Ryan John White. (@RyanCanadian) reported 52 minutes ago

  @FreedomMobile Forced Auto-Payment upon me a Customer of over 10 year's, when I came in to grab a new Google Pixel 10. I refused he wouldn't sell me the phone. So I left. ****** business.

• 
  Chris (@Silverxx27) reported 53 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Lily (@Lily08901017) reported 54 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  YTPeasantVision (@YTPeasantVision) reported 56 minutes ago

  Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

• 
  Vamshi Krishna Kothakonda ✨ (@reachme_vamshi) reported 57 minutes ago

  @FreedomMobile I’ve been a loyal customer for 2.5 years, and lately the monthly plan has become tough to manage. Others R offering better prices with similar data & intl minutes. I’d genuinely prefer to stay, but I need help to make my plan more affordable. can do to help me stay with freedom?

• 
  traffic controller (@trafficcntrlchd) reported 59 minutes ago

  @FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile

• 
  🐍 (@Hambonevstech) reported 59 minutes ago

  @GimpyHandGuy @FreedomMobile Are you still having issues? Their payment gateway seems to be offline lmao