Freedom Mobile service status: outage reports and connection issues
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Full Outage Map
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Problems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
- Internet (51%)
- Phone (32%)
- Wi-fi (12%)
- Total Blackout (5%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Vancouver, Mississauga, Pickering, Calgary, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, and Anmore.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto
|
Phone | 5 days ago |
|
Vancouver
|
Internet | 5 days ago |
|
Mississauga
|
Phone | 18 days ago |
|
Pickering
|
Phone | 18 days ago |
|
Toronto
|
Phone | 26 days ago |
|
Toronto
|
Phone | 26 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Chris (@Silverxx27) reported@FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again
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RJM123 (@R0J0MI123) reported from Shep's Subdivision, Ontario@FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?
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WyzeOne (@Remlam) reported@MAKHKHKHKHZOUMI @FreedomMobile Because their prices and value save thousands of dollars. I’m part of this outage but this is the first hiccup I’ve had with them in 6 or 7 years I’ve been with them. Compared to Rogers and Telus, freedom is far superior!
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The Lenis (@LenisTheOrca) reported@FreedomMobile I contacted you guys 4 hours ago about a very simple issue, my internet was working great but I couldn't reach one site, now my internet isn't working at all! I've been on WhatsApp for 4 hours with 2 of your techs and nothing! I'm disabled & work from home
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Catchy name (@Catchyname5) reported@FreedomMobile your service and internet is so bad. I’ve been a loyal customer for more than a decade and now I’m thinking of changing because all you care about is new customers
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Spike (@HeyimSpike) reported@FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?
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Lily (@Lily08901017) reported@FreedomMobile Freedom sucks. And if course they have an imbecile called Pierre Karl Péladeau,as leader. Greedy bastards
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JrT (@JRTeodoro4) reported@FreedomMobile Is there problem with your internet today? December 16th?
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David bristow (@Davidbr14133727) reported@FreedomMobile you really need to fix the issues with this connectivity bs, I'm gonna switch to bell soon, I've had it I lost money last month due to my cellphone not putting my card number in properly. I have had this problem every month
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🇨🇦 Ralph FranSpringman 🌷🌞🌷 (aka Frathos)🇨🇦 (@FrathosCAN) reported@Kotaku WTF is up with the unclosable @FreedomMobile ad on your website? The little X to close ad doesn't do jack **** so rather than wasting my time (I'm already a FM client), I had no other choice but to leave the site & not read the content I opened on the first place. #BadWebDesign
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vegan4them (@vegan4nonhumans) reported@FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.
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Stewart 🏴 🇨🇦 (@Stewmeak) reported@FreedomMobile The cell service in Queensland SE Calgary is absolutely terrible. Luckily my contracts now up
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Juliette (@Juliettemvp) reported@FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.
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Farhan Z (@Far4Truth) reported@CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago
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Sue T (@pieface2010) reported@FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.
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Javi Medina (@javiermedina15) reported@FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account
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Nick G (@Nick_Galo) reported@FreedomMobile Internet is down in Toronto east
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Yvonne Kushe (@kushemusic) reported@FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.
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ldbharat nahata (@iambn) reported@FreedomMobile I don't get any network in my office building in downtown Toronto and when I call you technical support team, the people either shout or cut the call. If this is the service one receives I am done with your service. Scammer company
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Eve (@Eve62617669) reported@FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything
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David Barnwell (@lifeOfBarney) reportedFriggin dealing with @FreedomMobile is driving me insane. Dealing with the same technical issue for months now with no meaningful assistance, and technical staff are locked behind call centre+triage+1st level support. UUUUUHHHHNNNNNNN
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James Kellough (@JamesKello) reported@FreedomMobile you just lost an internet and TV customer through a combination of employee incompetence and a deficient infrastructure piggyback business model. I gave you guys 8 months but its clear hybrid workers can't rely on your business and service model. 👋🏻
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Nathan Armani | Researcher | 🇨🇦 (@nathan_armani) reportedHonestly, @FreedomMobile is the worst service provider I’ve ever dealt with. Unreliable internet, endless wait times, and zero accountability. Customers deserve better
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Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported@FreedomMobile your refusing to help me get a new phone bc my old phone no longer works, now I have to leave my long term account (over 8 years) with you and go to one of your competitors because your representative refused to help me. Loyalty counts for nothing.
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Scott C (@scottacalvert) reported@FreedomMobile find out it was an issue on your end. 5 lines not working all day, can't get a hold of anyone until 6pm. Asked what is going to be done about 5 ppl not being able to work all day. Responses was nothing.
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Yojenkz (@JYojenkz) reported@FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.
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manish midha (@midha_manish) reported@FreedomMobile You guys over charge your customers in the name of arbitrary charges and then your customer service doesn't even respond. ****** services
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Jayem 🇨🇦 (@LXXIIpercent) reported@FreedomMobile I had the pixel. The worst phone I've ever had. Straight GARBAGE
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Stewart 🏴 🇨🇦 (@Stewmeak) reported@FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for
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Justin (@justinfinnn) reportedHey @FreedomMobile, your send email verification in the new user sign up flow is broken on Firefox, fyi :)