Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (55%)
• Phone (37%)
• Wi-fi (6%)
• Total Blackout (3%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Calgary, Vancouver, Kitchener, Edmonton, Burlington, Niagara-on-the-Lake, Valemount, Anmore, Ottawa, Kingston, Mississauga, and Montréal.

City	Problem Type	Report Time
Toronto	Phone	3 days ago
Toronto	Phone	3 days ago
Calgary	Internet	4 days ago
Vancouver	Internet	4 days ago
Kitchener	Internet	6 days ago
Vancouver	Internet	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary C. (@gwcgary) reported 36 seconds ago

  @FreedomMobile NOT ONE WORD FROM ANY EMPLOYEE OR A MANAGER FROM CANADA TO ME IF THEY CAN RESOLVE THIS ISSUE. THIS MAKES YOU SUCK EVEN MORE ! WHEN I FINALLY GET MY $113.39 FROM THESE ******* IN EGYPT I WILL “FIRE” THEM INSTANTLY

• 
  Randy Mikla (@RandyMikla) reported 2 minutes ago

  @FreedomMobile Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold.

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 2 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  Joe bala (@joebalacan) reported 4 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Davis Marsh (@Lucidsennin) reported 4 minutes ago

  @FreedomMobile Hi, I’m reaching out to your customer service, but I haven’t received a reply yet.

• 
  eddiebaseball (@eddiebaseball27) reported 4 minutes ago

  @FreedomMobile mobile data outage in Toronto. Haven't been getting msgs in the last 10 hours. (sending this via wifi). Please fix.

• 
  Al Sadius (@Alsadius) reported 6 minutes ago

  Hey, @FreedomMobile, quick question. Have any of your employees ever used your customer service systems? Because my experiences today have been astoundingly bad - among the worst customer service experiences of my life. I'm trying to give you money, and it's just brick walls.

• 
  Silvia C. (@SilviaCai) reported 11 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Tristan Carpio (@TrisCarpio) reported 19 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Ryan John White. (@RyanCanadian) reported 19 minutes ago

  @FreedomMobile Went to Fido they took the time to explain everything, found the right provider for me, out of 3 carriers & went with Rogers, didn't need auto pay, got 100gb of data, better service, & walked out the store with a brand new Pixel 10 with no cost up front. That's how you do it.

• 
  This Is a Collective (@thiscollective) reported 20 minutes ago

  @FreedomMobile - internet is down in my house! You need uptime monitor on your website - and the path to support is painful

• 
  Nick G (@Nick_Galo) reported 26 minutes ago

  @FreedomMobile Internet is down in Toronto east

• 
  Scott (@NevinMcScott) reported 27 minutes ago

  - @FreedomMobile why am I being told "check back again tomorrow" and "it's probably a glitch and it'll fix itself" when I asked why I was double charged on my phone bill this month? That's disgraceful customer service from your team

• 
  Javi Medina (@javiermedina15) reported 30 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  Lily (@Lily08901017) reported 30 minutes ago

  @FreedomMobile Freedom sucks. They overcharge customers. Fuking bastards.

• 
  Spike (@HeyimSpike) reported 32 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  ✪ Scribe the Prime Minister ✪ (@Scribe_Music) reported 37 minutes ago

  @FreedomMobile your service is down in Langley BC

• 
  manjunath anand (@ManjunathAnand) reported 37 minutes ago

  @FreedomMobile - impossible to reach on phone, WhatsApp and chat. Disconnected my line with no explaination and waiting for more than 2 hours with someone else’s phone. I don’t know how think someone can reach the support line using others phone for two hours.

• 
  This Is a Collective (@thiscollective) reported 37 minutes ago

  @FreedomMobile - 90 minutes on hold. Internet still down. You text messaging support it sporadic at best. May need to find another provider.

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 40 minutes ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  (adam) (@ONRADAM) reported 42 minutes ago

  @FreedomMobile Never ever again

• 
  rehan (@wawast) reported 43 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.

• 
  Mike Bryan (@mikebryan) reported 43 minutes ago

  @PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?

• 
  gbreezie (@garry568) reported 43 minutes ago

  @FreedomMobile support Samsung watch LTE already. Stop loving apple so much

• 
  Nehal Mohamed ⚕️ (@NEHAL888888) reported 44 minutes ago

  @FreedomMobile Hello Freedom Mobile team, I’m reaching out because I’ve been having difficulty getting in touch with your customer service team. Despite multiple attempts, I haven’t been able to reach anyone for assistance. I tried calling 611, app chat, and whatsapp!

• 
  Curt Bennett 🇨🇦 @curttalkstv.bsky.social (@CurtTalksTV) reported 47 minutes ago

  @TELUSsupport Just got your WINBACKTELUS email offer but it's not even as good as an off-the-shelf plan with @FreedomMobile. Also your AI chatbot is comically terrible. Don't even bother trying again until you rehire human beings and create competitive plans.

• 
  traffic controller (@trafficcntrlchd) reported 49 minutes ago

  @FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile

• 
  Purna Kumal (@kumalpurna1) reported 53 minutes ago

  You guys have the worst service @FreedomMobile, I tried to switch from Rogers to your carrier, no. was not even ported to Freedom, I went to the store, they also cancelled the service after 6 days and you guys already deducted my $88.48 from my auto payment. Are you refunding?

• 
  Neeon (@goanraptor) reported 54 minutes ago

  @FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help

• 
  Peg City 🇨🇦 (@wpgAce) reported 56 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider