Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (71%)
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Phone (13%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Guelph, Edmonton, Surrey, Fort Saskatchewan, Vancouver, London, Kingston, Scarborough, Ottawa, Paspebiac, Brampton, Winnipeg, Kitchener and Calgary.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Guelph |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Edmonton |
Internet | |
| Surrey |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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BrownGuy
(@BrownGuyMadeIT) reported
@FreedomMobile Offers unlimited data but data never works unless you’re on the subway 🚩🚩🚩🚩🚩🚩🚩🚩
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F Word Jim
(@jfc1888) reported
@darsh39 @FreedomMobile Very poor this week, dropping out all the time.
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Dianne Robinson
(@Silntdesigns) reported
@freedomsupport Since 10am yesterday service has been sporadic at best, dropped calls and lost service. Tried calling the tech dept 10xs, waiting 10-15mins, then call gets dropped. What the HELL is going on?!!!!!!!!!!!!!!!!!!!!
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @AINAE20074924 It obviously is not, why are you misrepresenting. Not cool calling your paying customer a liar.
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anna
(@annav1111) reported
@freedomsupport The app and page are not working to log in and my top up didnt work either
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Salvinder Singh
(@Singh_Parhar95) reported
@freedomsupport How about - one of your agent makes a mistake on a customer account and you make the customer pay for it for 3 months, and on top of that you refuse to issue refund? @FreedomMobile
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Fahd khan
(@fk889) reported
@FreedomMobile my number have no service
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William Lincoln
(@WilliamLincolnA) reported
@freedomsupport Will you be offering the Pixel 6 Pro on release day? If so, which colours & storage options? I'm a long time Freedom customer but Telus is offering pre-registration for the Pixel 6, and I need to upgrade to the 6 the moment it's released (my Pixel 2XL is dying)
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mandy
(@RandRsmom) reported
@freedomsupport how come no one can hear me when I talk in the phone. I’ve been with freedom for a week and the service is terrible.
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Ruh Dallas
(@xKingmav_) reported
Freedom mobile the ****! @FreedomMobile
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Rugby Dude
(@moe_mnf) reported
@FreedomMobile I have a plan with @FreedomMobile that does not work 100% of the time. I have a plan with @FreedomMobile that i pay for, however my phone is useless as there is no connection to their ‘unlimited’ network is useless
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🇨🇦 Barb aka Kelownagurl 😷💉💉
(@kelownagurl) reported
@ride_rd @FreedomMobile Good to know. I switched to Public Mobile a month ago and have been very happy with it so far, despite it being a 3G network. half the price of Telus too.
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L. C. H.
(@1ncredulous) reported
@FreedomMobile Charging me twice a month the past 3 months now saying I'm over my limit. Impossible, I'm on home wifi mostly, plus proof on my phone how much network data I use not even close! #freedommobile
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sanuzi
(@sanuzi) reported
@freedomsupport how do i disable my voice mail greeting? i don't want any greeting. it seems like i cant do it. even when i make my greeting inactive, there's still one when someone calls my number. please help
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Darshan Singh
(@darsh39) reported
from
Brampton, Ontario
@FreedomMobile having issues from last 3 days with the networking dropping out.
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Johnny T
(@newlyaware) reported
@freedomsupport your app is broken ,trying to remove an add on and it says error occured try again
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Red Green Redemption II
(@ItsBCJim) reported
@FreedomMobile Awful
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Mayank Y
(@MayankY11) reported
@FreedomMobile 1/2..I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later.
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SteeltownCanuck
(@SteeltownC) reported
@FreedomMobile There is no point to an unlimited plan on a very limited Network.
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Mayank Y
(@MayankY11) reported
@freedomsupport I bought a phone outright from a Freedom store, without a connection. And now Freedom is trying their best to not unlock that phone. Have spoken to atleast 5 cust. care reps and everyone gives a different solution which were proven wrong later. -1/2
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Scott
(@Scotty_McQ) reported
@freedomsupport does freedom take network issue reports anymore? There's a very annoying problematic area in the middle of Vancouver that's persisted for years.
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Rugby Dude
(@moe_mnf) reported
@freedomsupport @FreedomMobile is the worst
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Predrag Blagojevic
(@pblagojevic) reported
Hi @FreedomMobile, yesterday I purchased a 6mth prepaid plan and just today learned that your network doesn't cover even the very urban neighborhood of Steveston in Richmond, BC. Is it possible that there is no cancellation/refund available?
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Chad Goberdhan
(@780ChadG) reported
@TeamVisalus @FreedomMobile Trust me they suck dude worst cell provide there is .. check Shaw mobile and or even Telus
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Enes
(@Enestuvwxyz) reported
@freedomsupport Hi! My account got suspended because I did not top up on time. I just paid my outstanding balance, how long does it take for the service to continue again?
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Jj Rodriguez
(@jj_rodz) reported
@FreedomMobile I am with freedom for years, renewing year after year. Yet not a single gig as a bonus for being a loyal customer is given. So, next time I get the same plan from a major provider, I might transfer and get a better reception. Something to think about.
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Jass
(@jasm33t) reported
@FreedomMobile worst carrier of canada. I ported my number to freedom. No network even in Vancouver. it is one of the major city in the world. Go to surrey again same problem no network even in the centre of the city. It was worst decision of my life to port my sim to freedom.
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chad
(@TeamVisalus) reported
I highly recommend EVERYONE Stay away from @FreedomMobile no customer services no help no nothing just pay them is all they care about #cancelservies other companies out there that respect the customers
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Chisom Ilokah
(@chisomilokah) reported
@freedomsupport what is going on with your network lately. Been losing service in areas where I typically have service. Is there a current problem I should be aware of?
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keith thorne
(@thornee4) reported
@FreedomMobile An extra $300!!! Thanks for the “free upgrade”. Customer service won’t help....I was fine waiting out my contract. This is the crap Bell does and why I left. It’s dishonest.