Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (7%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Victoria, Toronto, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Phone | |
| Toronto |
TV | |
| Peterborough |
Phone | |
| Hearst |
Internet | |
| Toronto |
Internet | |
| Milton |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Shadow Skinner
(@HeyyItsShadow) reported
@FreedomMobile how I’m gone pay my Bill five days ahead and you gone wait till Tuesday to say sorry pay for it again we’re not reinstating your service.... but pay it with more money... Huh? We can really do this.
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But a dreamer living in my world
(@DavidVays) reported
@FreedomMobile How about hiring customer service representatives that DON'T hang up on your customers! Twice in a row. My contract ends soon and I will have the freedom of choosing a reliable provider then
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🇨🇦Jay🏴
(@jaytheredneck1) reported
@FreedomMobile are there any plans to expand into Haldimand county? Seems freedom network completely surrounds the county, but no coverage inside of it. Why?
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Linda
(@flsek_) reported
@FreedomMobile Worst customer service experience with Freedom’s agents. Been given misinformation about my plan by TWO agents! It’s disgusting how they treat their loyal customers and how poorly they train their workers! UNACCEPTABLE!
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𝚈𝚊 𝙱𝚘𝚢 𝙿𝚞𝚐𝚐𝚕𝚎𝚜
(@wwkuwl) reported
@freedomsupport Is there an outage with data in the Hamilton/Stoney Creek area? Haven't had data service since this morning using a mobile stick.
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🇨🇦Calgon 🛀🏽 Take Me Away🚀
(@KookieCanuck) reported
@freedomsupport - is your network down today? Can’t make any calls but can receive them.
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Vim
(@vim_vimmy) reported
@freedomsupport I want ALLLL MY MONEY BACK ! The same way y’all are quick to snatch my money take that same energy and put it back ! With y’all 💩 service!
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Rich Murray
(@thekidsdad84) reported
@freedomsupport just wondering if you could help me out with my service .
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AY EM (FAn account , not real acc)
(@shageargia) reported
@freedomsupport sir , its been 4 years and it has hardened , any fix?
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Hot Young Asian College Girl Goes to College(HOT!)
(@angelaestelle) reported
Hi @FreedomMobile I accidentally changed a plan on the wrong phone number, I dialed 611 but the numeric menu seems broken as it doesn’t continue when I press any numbers. Plz help
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Shadow Skinner
(@HeyyItsShadow) reported
@FreedomMobile has **** customer service and don’t understand integrity... tell your supervisor Ali to **** himself 💖
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Sar
(@Sarahmouche) reported
@freedomsupport no service for me for the past few hours in Toronto. Is your network down?
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Shadow Skinner
(@HeyyItsShadow) reported
@FreedomMobile has horrible customer service and their supervisor is a horrible person who is very rude and disgusting. They don’t understand integrity.
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SmallLady
(@SmallLady0) reported
@freedomsupport hi, I bought 3GB of nation wide addons less than 24 hours ago… and now it’s all gone. I normally don’t even use 3GB in a whole month. I went to buy another add on but now it won’t let me. Can you help?
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@wolfeyez6 @FreedomMobile Treat others the way you expect to be treated. Otherwise you'll get hung up on, or dismissed in a polite way, as what just happened. 10+ years as a customer, and I would never treat anyone the way you did. If your home will not allow signal inside, there's Wi-Fi calling.
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Rafael Solis
(@rafael_solis) reported
@freedomsupport Hello, I lost network connectivity on my phone yesterday and have not been able to get it back. Help please!
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Jordan Downey
(@geebs1983) reported
@freedomsupport that explains why the service sucks so much and you lose payments, clearly to busy jerking off all day
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luis reyes
(@lreyesvasquez) reported
@FreedomMobile What a joke the site is like the goverment never works when u need it
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Shadow Skinner
(@HeyyItsShadow) reported
@FreedomMobile has horrible customer service and their supervisor Ali is a horrible person who is very rude and disgusting. They don’t understand integrity. They give empty promises and they waste time tbvh. Like Ali can respectfully jump off somewhere.
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Jan J
(@HBchic_Jade) reported
from
Toronto, Ontario
@FreedomMobile Great job Freedom for doing NOTHING to repair the problem with my husband's phone on his Birthday no less! I guess you don't care at all about customer retention nor do you care about customer service. The worst telecom provider in existence. #freedommobilesucks
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Vim
(@vim_vimmy) reported
@freedomsupport I’m NOT SENDING ANY MORE DMS ! Let the public see how y’all treat your customers!
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@sungmanitu63
(@sungmanitu63) reported
@freedomsupport I'm still experiencing no internet connection on my Samsung Galaxy phone. I hope your representative at a kiosk near me has a thick skin because I'm fuming. I will calm down before I go. Waiting for my laundry to dry which should be enough time.
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Shadow Skinner
(@HeyyItsShadow) reported
And then charging an assistance fee for a representative to do it for you cause your online service don’t work .... are you fraudulent?? @FreedomMobile
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Jonny Nicoll
(@jonnynicoll1) reported
@FreedomMobile been charged 2 x $30 connection fees for my phone and Apple Watch. Was told that setting up my watch would be free and I would not be charged $10 monthly. However I’ve been charged $42 total this month. Please rectify as customer service aren’t helping. Thanks
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@sungmanitu63
(@sungmanitu63) reported
Regretting opening a second account with you. @FreedomMobile Canada Outrageous cost without full dependable service !!! 👎
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Chris
(@krzyabn) reported
Yo @freedomsupport whats going on with your network? My calls are dropping, sms taking forever to send... Yet my Rogers line works flawlessly?! Ffs..
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Vim
(@vim_vimmy) reported
@FreedomMobile told me once my problem is resolved they would reimburse me my money for the months of my service not working! Now that they can’t fix it they don’t want to give me my money back
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Renee B
(@reneeintdot) reported
@FreedomMobile @freedomsupport no service today. What’s going on? #midtownToronto
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Shadow Skinner
(@HeyyItsShadow) reported
@FreedomMobile y’all just say “this call is being recorded for training and quality purposes” for fun huh?! PULLL UPPP THE RECEIPTSSSSSSS **** the notes where the recording at.
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@sungmanitu63
(@sungmanitu63) reported
@freedomsupport No, I've done that enough already. Time to take my issues to a kiosk for serious disappointing history. I have been your client for years ! I expect better !