Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (67%)
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Phone (18%)
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Wi-fi (6%)
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Total Blackout (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Edmonton, Burnaby, Woodbridge, Grimsby, Oakville, Mississauga, Scarborough, Burlington, Windsor, Hamilton, Ottawa, Trenton, Richmond and Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Edmonton |
Internet | |
| Edmonton |
Internet | |
| Burnaby |
Phone | |
| Woodbridge |
Internet | |
| Grimsby |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Bates
(@joemayo17) reported
from
Toronto, Ontario
@freedomsupport I haven’t been able to login to my account all day. What’s going on?
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Jas
(@Jas30317962) reported
Changed the new sim to Freedom, and no issue was resolved, so I changed my network to Koodo for reliability. Does @FreedomMobile have little shame in at least refunding my money?
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InCYnity
(@InCYnityy) reported
@TrifGaming @FreedomMobile Correct. Freedom is cheap, but there's a reason. I'm in waterloo and work at telus if you need a hookup. Boxing week starting soon so not a bad time to be in the market
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Seth
(@SethPSM) reported
@FreedomMobile has this insane ANNUAL plan now. Unlimited texting and calling with 50GB of high speed data for a year! For people not watching garbage on data hungry apps and just need a phone this is an insane deal for around 110$ Canadian bucks. #SuckItBigCanadaTelecoms
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Jimmy Skaria Abraham
(@jimmysabraham) reported
@freedomsupport ur customer service team are rude sometimes as if they don’t care about existing customers
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Saint-George
(@vedri_blanc) reported
@FreedomMobile so I owed freedom and paid my bill in full on the 7th of December and @FreedomMobile had the audacity to send my information to the credit bureau knowing damn well I don’t owe them, now lily making it seem as if it’s ******* ok how dare you @FreedomMobile
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яυℓє σƒ 9
(@Bringthenoise19) reported
I wonder if I cancel my phone if @FreedomMobile will give me better customer service? Like Rogers did when I left! Apparently the loyal customer means nothing to Corporations anymore!
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Cathy Richards
(@ride_rd) reported
Finally free from @FreedomMobile - inadequate coverage in BC Interior, free wifi doesn’t work without passwords, and tech supports fail multiple times including being suddenly disconnected from customer service twice in 1 day. Sorry that they can’t compete to help lower prices.
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Ron Aragon
(@RONNiEpoe) reported
@freedomsupport is the network currently down? I have a SOS on my iPhone signal bars.
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Denis Wong
(@advicepyro) reported
@freedomsupport recently signed up a phone for the yearly 50 GB plan. Question about texts: within Freedom’s network, can we text any number globally, including Canada? And on partner networks, it’s always 5 cents a message to text anyone globally and in Canada?
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Stuart Payne
(@stuincanada) reported
@freedomsupport my phone indoor voice calls (2 bars signal) is intermittently breaking up in last few days. No change to phone or calling location. Is the extreme cold this week in Calgary SE a factor for telecoms equipment?
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Seth
(@SethPSM) reported
@TrifGaming @FreedomMobile Cause youre a ******* idiot. Their support on chat is nearly instant. Buy a compatible phone for their network before exposing yourself as a little *****!
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inquiringminds
(@inquiringminds9) reported
@freedomsupport is My Account down? Have not been able login all morning
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Pseudandry 🐀
(@pseudandry12) reported
God damn it, @FreedomMobile added a 45 DOLLAR FEE for getting a new phone with a more current plan, very scummy to find this out with my new $$$ bill. If I wanted a 95$ phone bill I'd have used a different carrier
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Layne Douglas
(@baseball_layne) reported
Hey @freedomsupport last few weeks its been very hard to get pictures sent to me via text messages; didn't have any problems before that. They often take forever to download/multiple tries, or don't download at all. Any ideas?
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Yash thawani
(@yash_lfc) reported
@freedomsupport how come there is no option for email in contact us? I am out of the country for a while now and would like to discontinue my services for the time being, help me, just realised my credit card has expired too.
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Justiceformimunamohamed
(@justice4Mimuna) reported
@freedomsupport It’s not just internet, it’s my phone service and your customer service support is no help, your representatives at the store are no help instead started an argument with me. I have it all documented and video taped!
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Meet Dave
(@iammeetdave18) reported
Do not buy any service with @FreedomMobile as I had bad experience with it and worst customer service. They lies to sell their services and now not giving my refund.
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Denis Wong
(@advicepyro) reported
@freedomsupport (last bit should read: “doesn’t mention outgoing global texts while on the Freedom network”)
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HODGES™️
(@JasonHodgesTO) reported
@freedomsupport I switched to a better service provider,thank you
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Patrick Gibson
(@pgib) reported
@FreedomMobile Congrats on losing a customer with two lines for the worst customer service and predatory billing I think I have ever seen. Not that I think the @CRTCeng will actually do anything, but I have lodged a complaint.
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Tammy J
(@PTammydactyl) reported
@freedomsupport Beginning of December was quoted a phone, was sent the wrong phone, with the wrong provider, sent phone back, still have not received the right phone or any information on the matter. Called back, no follow up, messaged customer support through app, no response. Very displeased
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Kaynky
(@kaynky) reported
Went to the mall today the guy convinced me to to switch from @chatrmobile to @FreedomMobile I can only deal with bad service for so long like literally everything was bad and I mean everything
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1
(@8LDFrJechGImcJA) reported
@freedomsupport relay to your superiors that we are approaching 2023 & customers are waiting for a full 5G roll out plan or announcement, in addition we need more service towers in the GTA. Weak signal strength is plaguing Etobicoke. Thanks.
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Jas
(@Jas30317962) reported
@FreedomMobile Can someone give me a call to refund my money as freedom never provided the services to me properly? I have been told that you port the number to the other company, so we can't refund? 5 months, 5+ tickets with your team, no issue resolved.
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💕~Deb~💕🇨🇦🇬🇧
(@80sgirlforever) reported
@freedomsupport No service in #Waterdown :(
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Keith Sutherland
(@Art3mis3) reported
@freedomsupport Looks like we're going on to day 4 then of not being able to login/process payments/ have service? Awesome. You think you'd just activate service for people who's payments happened to fall during your outage until it's fixed so we can do our jobs & live our lives
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Charlie Chan
(@CharlieImperia1) reported
@FreedomMobile I am unable to top up my prepaid account. Every time I enter the security code it goes back to the login screen. Any help?
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HODGES™️
(@JasonHodgesTO) reported
Dear @FreedomMobile , Your customer service is horrible aswell as your network..the employees behind the counter are completely useless,NEVER any help to me ..i have had enough,im going to another carrier tomorrow..GOOD RIDDANCE TO YOU FREEDOM!
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J
(@Northwould) reported
@freedomsupport absolute worst customer service and payment system. “A system error occurred”, “oh no, payment couldn’t be processed” are the two responses I keep getting when trying to pay online and over the phone. You guys are terrible. Can’t pay my bill and my service is down