Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 11/28/2025 10:50

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Victoria, Peterborough, Hearst, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Coquitlam, Guelph and Surrey.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Total Blackout
CanadaToronto Internet
CanadaVictoria Phone
CanadaToronto TV
CanadaPeterborough Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • audiobeing PapaGord (@audiobeing) reported

    @FreedomMobile your customer service is a ******* home. Guess it’s all about the $$ and not the people you screw over

  • audiobeing PapaGord (@audiobeing) reported

    Maybe I’ll have to start a go fund me so I can afford to cancel my account with @FreedomMobile

  • audiobeing PapaGord (@audiobeing) reported

    Well @FreedomMobile messaged me to help which I thought was great until I’m getting the same results as before. So avoid using them if you can.

  • Actinolite Jason White (@Actinolite) reported

    .@FreedomMobile Why can't I buy a phone from your website? Your website and phone support both told me to "go to the store". Ontario is under a stay-at-home order, if you haven't heard.

  • wjsn_fan_ Slay (@wjsn_fan_) reported

    @Rogers @FreedomMobile WHY IS MY WIFI SO BAD ON MY PHONE F U AND U HAVE LIGMA

  • PRMDEC212012 Pablo Chacon (@PRMDEC212012) reported

    @freedomsupport I need help

  • JesusPainter72 jesus ferreira junior (@JesusPainter72) reported

    @FreedomMobile Please tell customer service to answer the Fhone

  • dennyfaner Denise Faner (@dennyfaner) reported

    @FreedomMobile awful deal... lol

  • JesusPainter72 jesus ferreira junior (@JesusPainter72) reported

    @FreedomMobile Heloooooooooooiiio. Can you please hired smart people to talk on customer service

  • Anna75403517 Anna (@Anna75403517) reported

    @freedomsupport I am a loyal customer. I have a few lines here. I have referred several of my friends. It seems you are not willing to keep me.

  • Jayjazzy Joy Dibia (@Jayjazzy) reported

    Dear @FreedomMobile, since I purchased a Sim card on your network, I have been receiving calls from different people i don't know, which shows the line was recycled. I have also tried to call to change the number but I haven't been able to get through. Please reach out. Thanks

  • rcurrier425 Rachel🖤 (@rcurrier425) reported

    @freedomsupport I’ve had no service all day, what the hell is going on?

  • CANnaDiga CANnaDiga (@CANnaDiga) reported

    @FreedomMobile @FreedomSupport I have been trying to order SIM card through your online portal for 3 days!! But your agent is unable to order it. I’m afraid if this is the time it takes to order a SIM, what would it take if there are any issues with my connection in future?

  • FrostedSiren 🏳️‍🌈🧜‍♀️ Kate (She/They) (@FrostedSiren) reported

    Gotta love good ol' @Shawhelp & @freedomsupport for going to bed a few hours 𝘣𝘦𝘧𝘰𝘳𝘦 a mysterious internet outage with no explanation or expected time of resolution

  • Purplegushers Purplegushers (@Purplegushers) reported

    @FreedomMobile @freedomsupport ...has the worst customer service...and I thought @SamsungCanada was bad...the supervisor was horrid...and management is non responsive...

  • wordstweeting Woody (@wordstweeting) reported

    @FreedomMobile @ShawInfo you have ripped off an elderly person. Explain yourself.! Your customer service is a circular logic of nothing. Shaw, you have put yourselves in a hole. People know how you have ruined WIND mobile for your cooperate agenda. DONT USE FREEDOM MOBILE

  • rk56196339 rk (@rk56196339) reported

    @FreedomMobile worst customer experience ever. Made me go to the store where they made me call the customer service agent again. If this service is for new customers. I thank God I did not sign up for their services

  • DJRaz_Music Raz_Music (@DJRaz_Music) reported

    @FreedomMobile WORST ABSOLUTE SERVICE EVER. WHEN REPS HANG UP AND LEADERSHIP TEAMS MEMBERS HANG UP - YOU ALL NEED TO GET FIRED/ RETRAINED - MAKE A CONTRACT - BREAK A CONTRACT. DO NOT EVER TRUST FREEDOM MOBILE! EVER EVER EVER!

  • Purplegushers Purplegushers (@Purplegushers) reported

    @FreedomMobile @freedomsupport I may not have a lot of followers on Twitter...I don't care. Your support is horrid and your supervisors have no customer service skills..at all...and management is a no show.

  • ishonate_ Chrizia 😝 (@ishonate_) reported

    Wow all my msgs are sending failed status tonight 🥺 hello @freedomsupport any problems around Scarborough area??

  • ClamHammer3666 Sofaking Cool (@ClamHammer3666) reported

    @freedomsupport hey there. Are there any issue with the service? People calling me are saying that they get "this number is not in service" messages some times when they call me today.

  • MuscleCubTripp Tripp (@MuscleCubTripp) reported

    @freedomsupport With the mass WhatsApp Exodus going on at this time, are you also looking into expanding Support into other platforms such as Signal and Telegram?

  • PRMDEC212012 Pablo Chacon (@PRMDEC212012) reported

    @freedomsupport Cheep *** company... I'm going to spread the word how you suck at customer service

  • sanesetti Ms. Betty 🇨🇦🇺🇾 (@sanesetti) reported

    @freedomsupport you have the worst customer service ever!!! HO says go to store, store says call HO. I need a phone for my job. I need someone to contact me Asap. I will continue to express my dissatisfaction on all media sources

  • kielaaxcruz kie.la👑 (@kielaaxcruz) reported

    @FreedomMobile has the worst customer reps & service ! Don’t even waste your money on this company

  • PRMDEC212012 Pablo Chacon (@PRMDEC212012) reported

    @freedomsupport I'm trying to contact freedom on all there numbers but there out of service?

  • Kassie_YEG Kassie (@Kassie_YEG) reported

    @freedomsupport Can you tell me whom to ask to speak to, I will call, but I have just changed to a new plan and now I am ready to change to a new carrier, yes over this annoying issue. Im sorry you have to deal with my generations failings as parents as young adults now

  • audiobeing PapaGord (@audiobeing) reported

    Looking for a cell phone provider? Stay away from @FreedomMobile they are all about the $$ and not about the customer

  • rk56196339 rk (@rk56196339) reported

    @freedomsupport @FreedomMobile not helpful customer service worst telecom services

  • Kat41414 Truth: Visible In the Eyes & Actions. (@Kat41414) reported

    @FreedomMobile so, i' ve been having this dilemma. I'm paying for what is supposed to be 'unlimited data' & it's not. 2wks b4 my bill is due, I'm told I'm out of data! What does UNLIMITED mean?! Need to find an other service provider; who actually provides