Freedom Mobile

Freedom Mobile Outage Report

Why is my Freedom Mobile service not working?

No problems detected

If you are having issues, please submit a report below.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Freedom Mobile Outage Chart 01/18/2026 15:05

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Freedom Mobile compensate me for the outage?

The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Ottawa, Mississauga, Woodbridge, Brantford, Markham, The Beaches, Edmonton, Calgary, Toronto, Victoria, Oshawa, Vancouver, Coquitlam, London and Oakville.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Phone
CanadaOttawa Internet
CanadaMississauga Phone
CanadaWoodbridge Phone
CanadaBrantford Phone
CanadaMarkham Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • DonaldHolben Donald Holben (@DonaldHolben) reported

    @FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • Grenhook IGâméCömpétîtîvé🇨🇦 (@Grenhook) reported

    @FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • Grenhook IGâméCömpétîtîvé🇨🇦 (@Grenhook) reported

    @FreedomMobile Sign in for the website is not working for either Text or Email code to log in. (2:20AM ET)

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • DonaldHolben Donald Holben (@DonaldHolben) reported

    @FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!

  • DonaldHolben Donald Holben (@DonaldHolben) reported

    @FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!

  • mj_baig Mirza Junaid Baig (@mj_baig) reported

    @FreedomMobile What has happened to your customer service? It has really gone downhill. I had a simple request—one that I’ve had completed easily in the past—but this time your agents are making it unnecessarily difficult.

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.

  • DonaldHolben Donald Holben (@DonaldHolben) reported

    @FreedomMobile My 5g connection is slow!!!! 30Mbps!!!!!!

  • WRN828 Alan (@WRN828) reported

    @FreedomMobile And now I'm on hold for customer service and you're not answering.