Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (48%)
• Phone (43%)
• Total Blackout (5%)
• Wi-fi (5%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, London, Oakville, Trois-Rivières, Edmonton, Toronto, and Mississauga.

City	Problem Type	Report Time
Vancouver	Internet	2 days ago
Vancouver	Total Blackout	2 days ago
London	Phone	3 days ago
Oakville	Internet	7 days ago
Trois-Rivières	Internet	14 days ago
Vancouver	Internet	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  This Is a Collective (@thiscollective) reported 3 minutes ago

  . @FreedomMobile - You leave your support people in a bad position - essentially BS-ing your customers through 'tests' knowing full well it's broken. DO BETTER!

• 
  Jennifer (@JTkksmom) reported 5 minutes ago

  Why does @FreedomMobile have to be so difficult? Not enjoying this customer service at all

• 
  Lily (@Lily08901017) reported 5 minutes ago

  @FreedomMobile You really are the worst of the worst. Why hire incompetent ppl? Why not answer customer service

• 
  Javi Medina (@javiermedina15) reported 7 minutes ago

  @FreedomMobile I’m trying to contact you via WhatsApp, web, an call 611. The chat never transfer my message to the agent and stays on hold forever. I need to cancel my account

• 
  Wil Boucher (@BoucherWil98675) reported 8 minutes ago

  @FreedomMobile is service down for Vancouver internet?

• 
  Laurentian Elite (@EliteLaurentian) reported 9 minutes ago

  @FreedomMobile why isn’t cell service available in the tunnels of the new Eglinton Crosstown LRT in Toronto? All the other carriers seem to offer it

• 
  Yvonne Kushe (@kushemusic) reported 12 minutes ago

  @FreedomMobile I’ve been trying to get in touch with your customer service team for 2 days now with no luck. All 5 times I’ve been on hold for more than 30 minutes. No agents available on WhatsApp either. I’m having issues with my home internet and need technical support.

• 
  YTPeasantVision (@YTPeasantVision) reported 12 minutes ago

  Well, the stream didnt start due to some technical issues on my end. And by that, I mean I ran out my data plan. Bless you @FreedomMobile and your amazing customer service. Another 150GB of a data/month for a $1 increase to my bill? Yes please. Your staff are awesome!

• 
  Jack (@jbn_jack) reported 20 minutes ago

  Hey @FreedomMobile why can I dial my wife on your network and only get through every 3 time . Your service is brutally bad in the Rural area’s outside of Edmonton .. Tower issues ???

• 
  gbreezie (@garry568) reported 20 minutes ago

  @FreedomMobile Hi, when will you support eSIM for Samsung watch? Not fair you support Apple but not Samsung.

• 
  Spike (@HeyimSpike) reported 21 minutes ago

  @FreedomMobile My grandparents are stuck in Dubai International Airport and there was a drone strike and their relying on Freedom to communicate since Wi-Fi is down but Freedom Support refused to provide them with roaming service waived or any help! Can you guys help please?

• 
  Arise (@Ariseskater) reported 22 minutes ago

  @FreedomMobile Switched to freedom 4 months ago and now I get dropped calls repeatedly it's been so annoying never had this issue with any other carrier and when you try to phone customer support it takes up to an hour to get thru been to the outlet a few times. ready to give up on this plan

• 
  🇨🇦 Ralph FranSpringman 🌷🌞🌷 (aka Frathos)🇨🇦 (@FrathosCAN) reported 24 minutes ago

  @Kotaku WTF is up with the unclosable @FreedomMobile ad on your website? The little X to close ad doesn't do jack **** so rather than wasting my time (I'm already a FM client), I had no other choice but to leave the site & not read the content I opened on the first place. #BadWebDesign

• 
  Gamer Graham (@GTM618) reported 25 minutes ago

  @FreedomMobile In Niagara Falls Canada last 2 days. Get a message yesterday that I roamed into the US and would be charged at such. Never left Canada. And now today can't get a call out. Not even to you for support. What happened to your twitter suport chat.

• 
  darkstarr05 (@darkstarrrrr11) reported 26 minutes ago

  @Rogers @FreedomMobile @Bell your service really suck! Nothing works inside the houses. Are we supposed to just rely on wifi in house? Your services just work outside with best speed. Look into this matter

• 
  Stephanie the alchemist (@Stephdalchemist) reported 30 minutes ago

  Usually you guys are the worst service providers in Canada. But in the 6 years I’ve used y’all I’ve never had this much issues. Why is my reception off since yesterday freedom? @FreedomMobile It’s 6:37 a.m on a Saturday & I’m up because of you guys. What’s up?

• 
  Ivydelray 🙂 (@ivydelray) reported 32 minutes ago

  @FreedomMobile been on hold all day to fix our home internet - over 3 hours now. But when called and said add more services you picked up jn 1.47 minutes!

• 
  Wisdom (@ASAP_N0_Rocky) reported 36 minutes ago

  @FreedomMobile is the worst mobile company in Canada hands down

• 
  baddiesbingebravo (@baddiesbngbravo) reported 36 minutes ago

  @FreedomMobile is the ABSOLUTE worst service provider ever! 14 years as a customer and I’m being treated so horribly, cancel your services with them abhorrent customer service

• 
  Peg City 🇨🇦 (@wpgAce) reported 36 minutes ago

  @themainnetwork @FreedomMobile Been on hold for over an hour. 1.5 hrs on the chat. It's horrible. My number got ported, being charged as they did, unable to log into the account. Just a nightmare provider

• 
  A. (@mcfaddders) reported 43 minutes ago

  Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.

• 
  Sarah KO (@KiwiHarmony1) reported 44 minutes ago

  @FreedomMobile Yes stuck on repeat with no one taking ownership. I've been bounced btwn two depts for 2 hrs!! 9 people I spoke to!! u have effed up my profile in the DB either a sync issue or corrupted and I'm stuck in middle. I'm going to CRTC if I don't get help ASAP

• 
  Maro (@badboylex_) reported 46 minutes ago

  @FreedomMobile bro you guys have the worst customer service ever wtf

• 
  Matt Chan (@Chanman1133) reported 48 minutes ago

  @FreedomMobile internet has been down for more than 30 minutes. Why? #yyc

• 
  CZ (@codyzaz) reported 50 minutes ago from The Beaches, Ontario

  @Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED

• 
  vegan4them (@vegan4nonhumans) reported 51 minutes ago

  @FreedomMobile are you having technical issues? Very poor connections in Pickering, Ajax, Whitby.

• 
  Yojenkz (@JYojenkz) reported 54 minutes ago

  @FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.

• 
  mystofrealm (@mystofrealm) reported 54 minutes ago

  @FreedomMobile Can you please make sure a customer with full information about after services charges. Why did you introduce some new **** like giving connection fee refund with $5 over 9 months than full reimbursed.

• 
  MJ (@MJ01311976) reported 56 minutes ago

  @FreedomMobile just ended the call with Aya c10480. After 2h, still got scummed by your company. Never again!

• 
  Emmanuel (@cozmopoll) reported 58 minutes ago

  @FreedomMobile instead of begging people to join your network improve your bloody reception in #Toronto west end #horrible