Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (61%)
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Phone (28%)
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Wi-fi (5%)
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Total Blackout (4%)
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E-mail (1%)
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TV (%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Edmonton, Kingston, Vancouver, Toronto, Scarborough, Abbotsford, North Vancouver, Port Coquitlam, Langley, Calgary, Spruce Grove, Burnaby, Maple Ridge, Lethbridge and Surrey.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Kingston |
Phone | |
| Vancouver |
Internet | |
| Vancouver |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Digvijay
(@digvijay8) reported
@freedomsupport Mobile internet is down tonight??
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@4770 @FreedomMobile there's no such thing as unlimited high-speed data in canada on any cellular network.
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firasfaeq
(@firasfaeq) reported
@freedomsupport Nothing is working, I called and waited for 20 minutes, I have been messaging the help agent for more than 45 minutes and getting anywhere, this is really frustrating and a complete disappointment
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@Cachito305 @FreedomMobile you need to contact their support via *611 OR speak over the phone in their store to fix those specific problems. Also, treating others the way you expect to be treated goes a long way. Spreading misinformation because you couldn't get it working, shame
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@firasfaeq @FreedomMobile rebooting your device solves most problems.
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firasfaeq
(@firasfaeq) reported
@freedomsupport no network since yesterday afternoon
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@Rootbrian_ @papiisenpaii @FreedomMobile Nah every other provider I’ve had , I’ve been able to have service outside the city ... literally this is the only one where I haven’t been able to use my data outside the city
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Joe
(@joedaviso) reported
@freedomsupport I am not likely to upgrade my plan again now I know it's going to take an hour or so to go back down so I'd really like to see the process changed back to how it was.
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William Lincoln
(@WilliamLincolnA) reported
@FreedomMobile What's the deal with the phantom calls I get from "Freedom Mobile", which never actual ring my phone but show up on my call list, followed by a text: "Thank you for your recent interaction with our Mobile Care Team...", followed by a survey? This happens every day.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
@shae_brianna @FreedomMobile From what I have been experiencing, the third-party payment processor has been getting hit by cyberattacks on a daily basis. It's brutal, and it sucks, and nothing freedom can do about it. :(
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🇺🇸🇨🇴Cachito🇨🇺🇨🇦
(@Cachito305) reported
@FreedomMobile why am I inside your store paying again and still don't have service !!! WTF!!!+
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RinRin Banana
(@R1ngBanana) reported
@FreedomMobile why is my network garbage right now during @PokemonGoApp #PokemonGOFest2021 ? I basically can only play from home cause my LTE is not working.
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GNU/Linux-using Rootbrian's updates and thoughts
(@Rootbrian_) reported
Check to ensure your device didn't just shut off data after 2 or 3GB. Also, @cakesinspector @FreedomMobile treat others the way you expect to be treated, or expect to be ignored or hung-up on. Nobody will want to deal with such rubbish.
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Halim
(@halimaskar) reported
@FreedomMobile I am having a bad experience with customer service on live chat very poor service
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me
(@inavacuum) reported
@freedomsupport Is there a network issue? I live in Toronto and neither my husband or I can call out to anyone on our cells. It's been like this since 3pm this afternoon.
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firasfaeq
(@firasfaeq) reported
@FreedomMobile there is no network or internet connection, what is going on, this is a problem since yesterday afternoon
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Sue Rau
(@Soosole) reported
@freedomsupport need some help
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Cake Connoisseur
(@cakesinspector) reported
@FreedomMobile hey *******. it's been like 6 hours since i lost my data. what ******** are you morons doing?
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Sue Rau
(@Soosole) reported
@freedomsupport @kasey_odayin I am having the same issue since last night.
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@freedomsupport @papiisenpaii I don’t even get service 20min out from my own city but @papiisenpaii does can you explain this to me
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TP
(@Travispenner) reported
@freedomsupport Is there a signal issue in the Clayton heights neighborhood in Surrey? I haven't been able to connect to the towers at all recently.
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Sue Rau
(@Soosole) reported
@freedomsupport cant get support from freedom Messaging and phone (611) do not work. Whats up
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Marc Haidon
(@marchaidon) reported
My current network want me to pay $10 more for a plan because I’m already a customer, to get the price that’s offered I would have to get a new number. So basically loyalty with @FreedomMobile is rewarded with customers having to pay more. That’s one way to lose a customer 👋
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yoreid😈 / young *** 🇮🇹
(@yoreid) reported
@papiisenpaii @FreedomMobile Worst provider
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tahsin
(@tasoligg) reported
@papiisenpaii @FreedomMobile @TELUS ı have same problem. freedom so ******* bad
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Ҝasey Ҝ - BLM
(@kasey_odayin) reported
The hell is wrong with you today @FreedomMobile ?? No one is answering live message, and your customer service phone line will ask you to wait for a prompt and hang up. Is anyone even working today
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#LLGT 🏔🇨🇱
(@papiisenpaii) reported
@freedomsupport You cant fix trash 💩
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🇺🇸🇨🇴Cachito🇨🇺🇨🇦
(@Cachito305) reported
@freedomsupport I asked for a refund and now they can't refund me inside the store. You wasted more than hour of my time. Did nothing to help and now you take my money and won't give it back ...W in the flying F I'll be parked outside your store in protest... fyi
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Jay
(@CobraKidJay) reported
Data with @FreedomMobile bad lately or is it just cause of my area??
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Margaret Westaway, MEd
(@MargaretOW) reported
@FreedomMobile are you supposed to be able to make and/or receive calls on Nationwide service? Because I can’t.