Freedom Mobile service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

• Internet (56%)
• Phone (34%)
• Wi-fi (5%)
• Total Blackout (3%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent Freedom Mobile outage reports came from the following cities: Vancouver, Valemount, Edmonton, Toronto, Anmore, Ottawa, Kingston, Mississauga, Montréal, Kitchener, Duncan, Burnaby, Surrey, Calgary, and Pointe-Claire.

City	Problem Type	Report Time
Vancouver	Internet	5 days ago
Valemount	Internet	5 days ago
Edmonton	Internet	6 days ago
Toronto	Phone	11 days ago
Anmore	Internet	12 days ago
Toronto	Internet	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nathan A | Researcher | 🇨🇦🇮🇱 (@n_arm1979) reported 3 minutes ago

  Pay more, get less. That’s the @FreedomMobile motto — unstable internet, unresponsive support. Hard pass. ❌📡 @CBCNews @globalnews

• 
  liyahcove🦋 (@Aliyah71957449) reported 3 minutes ago

  @FreedomMobile Hi, I need help with my account. Could you please follow me so I can DM you? Thank you!

• 
  Yojenkz (@JYojenkz) reported 3 minutes ago

  @FreedomMobile please don’t follow in Bell/Rogers/Telus footsteps. Keep AI out of my service.

• 
  Tekin Ozkurt (@TekinOzkur15081) reported 6 minutes ago

  @FreedomMobile Ok I pay more as a exsisting customer

• 
  CZ (@codyzaz) reported 7 minutes ago from The Beaches, Ontario

  @Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED

• 
  Mike Bryan (@mikebryan) reported 9 minutes ago

  @PKP_Qc @FreedomMobile customer since 2018 and have asked about a no cost phone upgrade as a loyal customer. At this time, all options presented to me as a client include auto-pay & this is a reason to leave Freedom. Can policy be reviewed in this?

• 
  Joe bala (@joebalacan) reported 10 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Juliette (@Juliettemvp) reported 11 minutes ago

  @FreedomMobile I closed my acct. 8 months ago, paid the balance & have email confirmation. Why are you sending me a bill? I've tried to speak to customer service & no one will respond.

• 
  the other KC (@iamtheotherkc) reported 15 minutes ago

  Soooo @FreedomMobile is down and you can’t reach their customer support. For folks working from home, this is nightmare scenario. 😩😩

• 
  Allen (@RealAllenTV) reported 17 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Randy Mikla (@RandyMikla) reported 18 minutes ago

  Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold. #FreedomMobile @FreedomMobile

• 
  David Barnwell (@lifeOfBarney) reported 20 minutes ago

  Friggin dealing with @FreedomMobile is driving me insane. Dealing with the same technical issue for months now with no meaningful assistance, and technical staff are locked behind call centre+triage+1st level support. UUUUUHHHHNNNNNNN

• 
  bikku (@bikku88) reported 26 minutes ago

  @FreedomMobile hello anyone out there as I have to change the service

• 
  Farhan Z (@Far4Truth) reported 29 minutes ago

  @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

• 
  Allen (@RealAllenTV) reported 29 minutes ago

  @FreedomMobile I been waiting 4 hours for support and no one has gotten back to me. This is insane

• 
  Tristan Carpio (@TrisCarpio) reported 32 minutes ago

  @FreedomMobile hello having trouble activating an esim. Can you assist

• 
  Maro (@badboylex_) reported 36 minutes ago

  @FreedomMobile bro you guys have the worst customer service ever wtf

• 
  layla (@MAKHKHKHKHZOUMI) reported 36 minutes ago

  @FreedomMobile for a telecom company, you surely set the bar for how low quality and crappy a service can be. Your website does not load and it's been 48 hours. Please fix.

• 
  Sue T (@pieface2010) reported 38 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  Farhan Z (@Far4Truth) reported 39 minutes ago

  @CRTCeng Finally. It has been long due. Telcos have been charging it to exploit customers further, although the plans pricing is still high compared to rest of the world but thanks for @FreedomMobile, at least now overall service providers charge less than what they used to few years ago

• 
  🦉 (@Raptorswave) reported 40 minutes ago

  @FreedomMobile the worst service plus even worse customer service

• 
  Eve (@Eve62617669) reported 46 minutes ago

  @FreedomMobile you suck and because I get no help 15 min to receive verification code I am going to Lose everything

• 
  Gamer Graham (@GTM618) reported 47 minutes ago

  @FreedomMobile In Niagara Falls Canada last 2 days. Get a message yesterday that I roamed into the US and would be charged at such. Never left Canada. And now today can't get a call out. Not even to you for support. What happened to your twitter suport chat.

• 
  rehan (@wawast) reported 47 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.

• 
  Neeraj Bagai (@neeraj_bagai) reported 53 minutes ago

  @FreedomMobile Unable to get thru your customer service, can you please help

• 
  Silvia C. (@SilviaCai) reported 55 minutes ago

  @FreedomMobile - been your loyal customer for a long time & have seen great improvements to your service and I’m still wondering why we continue to have a dark spots in Toronto. E.g. no signal at Long Branch. Fill that whole. Thank you.

• 
  Stephen (not spellchecking my tweets) 🇨🇦 (@Thatguy1612) reported 56 minutes ago

  @FreedomMobile I need help, I can't log into my account, the verification code aren't sending The RCS chat isn't responding to me

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 1 hour ago

  @FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for

• 
  Testezlaf (@testezlaf) reported 1 hour ago

  @4v5ttjj7vy @FreedomMobile Its all over reddit, internet is trash, and no customer support or any word from Freedom, unacceptable service!

• 
  The Lenis (@LenisTheOrca) reported 1 hour ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11