Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (38%)
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Total Blackout (8%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Toronto, Milton, Vancouver, Mississauga, New Westminster, Edmonton, Scarborough, Red Deer, Pickering, Victoria, Coquitlam, Guelph, Surrey, Airdrie and Ancaster.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Milton |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| Vancouver |
Phone | |
| Toronto |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Cris
(@CrissyAD) reported
@freedomsupport I have been DM. Same type of service. Took 15 messages to get nowhere.
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Cesar Paredes
(@CesarParedes11) reported
@FreedomMobile worst service in the world. First they port out my line to another company without my knowledge or consent. Then they tell me they'll give it back if I pay my last bill. And just after I paid they say o guess what we can't do anything for you. Will complain to CCTS
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Philip Graham
(@_pgraham_) reported
@FreedomMobile Can you fix your login? I don't want to do multiple 2FA logins minutes apart when switching from shop to myaccount sub domains.
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새벽
(@miseusaebyuk) reported
@FreedomMobile why is texting not available right now fix your stuff
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David Wooderson
(@LorenzoVanMatt4) reported
@freedomsupport Its ok I found a few other carriers willing to talk to me about taking me on as a customer.
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PRAVIN BAGWE
(@pravin_bagwe) reported
@freedomsupport I get that they are not refundable . But if I have not received a service as promised , it should be refunded . The line has been activate but I was not able to make even one call . This was escalated 10 days back , the response was will be resolved in 5 days , still no progress
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john reyes
(@01johnn) reported
Lol @FreedomMobile im unable to send any text msgs. Help.
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Darshan Nathwani
(@dnathwani) reported
@freedomsupport @FreedomMobile You guys shipped my mobile through fedex almost a week ago and it is still sitting at @FedExCanada Mississauga location. No service from FedEx customer service rep.
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Christmas Ho Ho Homo🎅❄️🎄☃️Jaye
(@ughaGHOST) reported
Lol about to change phone service providers. @FreedomMobile you're customer service is embarrassing.
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the GHETTO
(@whewchiledotca) reported
@RogersHelps YOUVE PROVIDED ZERO INTERNET ALL DAMN DAY. YOU SENT A MESSAGE HOURS AGO THERES ISSUES. SHOULD I EXPECT ANY RESOLUTION AT THIS POINT? SHOUT OUT TO THE REAL ONE @FreedomMobile FOR ALWAYS PROVIDING A SOLID HOTSPOT SINCE ROGERS DOESNT KNOW HOW TO ACT!
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healathome
(@Healathome1) reported
If you need no help or no support go to @FreedomMobile @thepencentre and you will end with no help.
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Harry
(@HarrymTor) reported
@FreedomMobile lets leave your AWFUL mobile app in 2020 with rest of the bad things. You can (must) do better!!
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Imtiage Ahmed
(@ahmed_imti23) reported
@FreedomMobile i have received horrible customer service from one of your stores and they have lied to my face about certain things while ordering an iphone 12 pro max. Its been a month and when i ask them about an update they it could take a month or year, they dont know.
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TenLha
(@Stand4Tibet) reported
Hi @FreedomMobile if u hav installed glass shield in ur store, does it mean ur employees doesn’t hav to wear Mask??Please keep ur customer’s health in priority. I thought Govt has made it mandatory to wear mask in stores unless u have a different rule for ur stores! #disappointed
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Jordy🦕
(@jordyn_lyoness) reported
@FreedomMobile is there a reason I have 0 service no matter where I am? Is a tower down or did you forget to tell your customers you were doing something. It’s been 12 hours
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Channing Wilson
(@wilson_channing) reported
@FreedomMobile Hey everyone. Just a heads up Freedom customer ser. is crap. Well their cell range is bad, but the service is worse. They have now locked $1700 of mine from my bank account. Then proceeded to take it off my credit card. I had the money in the account ready. 🤬
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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David Wooderson
(@LorenzoVanMatt4) reported
@freedomsupport You fail to understand there was no customers there was no cleaning going on. If Freedom is concerned about safety then why say your open physically? If no customers then open up and look after your customers who are available In this case SOON 2B FORMER CUSTOMER #NoExcuses
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Cris
(@CrissyAD) reported
@freedomsupport @vulcanoboy 15 minutes. Wow I spent 1 1/2 hours at a location yesterday and didn’t even get served. Awful service at freedom mobile
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Cris
(@CrissyAD) reported
@Healathome1 @FreedomMobile @thepencentre All around very disappointed with their customer service.
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PRAVIN BAGWE
(@pravin_bagwe) reported
@freedomsupport I am asking a refund for a service which I never received
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
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Imtiage Ahmed
(@ahmed_imti23) reported
@FreedomMobile One of your store has scammed me out of my pennies and i will never forget that.
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Matt
(@MattY90285928) reported
@freedomsupport hey there, once again can't send any SMS messages. Is there another outage? Located in Toronto.
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kass
(@kassandrabrioux) reported
@FreedomMobile no ******* wonder you have to offer free phones or 262826GB of data to get customers - the worst part of my day every day is having your service on my phone
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David Wooderson
(@LorenzoVanMatt4) reported
@FreedomMobile 1/2 I wanted to pay my bill since I was shopping I also wanted help with a promotion for an upgrade. The store is open door is locked im instructed to call a Number yo secure a time and place I can come into. Another lousy customer service Covid excuse.
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
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Kimbra Claveau
(@KimbraClaveau) reported
Thanks to @FreedomMobile for not giving a **** about customers who’ve been with you for 4 years. Considering your coverage stinks, I’d put a little more effort into customer service.
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LittleMissSniper 🏒🇹🇹🇨🇦
(@issamayaglavin) reported
@FreedomMobile I miss you guys 😩 got the worst service today at #valuemobile 😡
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Bubba
(@Bubba82706995) reported
@FreedomMobile Too bad we can’t speak to someone in Canada?