Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
-
Internet (65%)
-
Phone (18%)
-
Wi-fi (7%)
-
Total Blackout (6%)
-
E-mail (2%)
-
TV (2%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Brantford, Shep's Subdivision, Toronto, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Calgary, Victoria, Oshawa and Coquitlam.
| City | Problem Type | Report Time |
|---|---|---|
 Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Toronto |
Total Blackout | |
| Vancouver |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
-
East African Babe
(@ItsHanaCakes) reported
@FreedomMobile is a fraud! They take your payments and act like you never paid. 🤬🤬🤬
-
x
(@markhxr1) reported
@FreedomMobile i have never seen a more ****** customer service than freedom. they promise you something and then back off their promises and promotions, ridiculous !!
-
Ryan Gray
(@UhhhRyan) reported
@freedomsupport Thanks @FreedomMobile just saw online I can get the same phone from you for $25 cheaper a month with more data. As is right now you’ll get my business. Sorry @virginmobilecan. Sucks to suck
-
CircularLogic
(@CircularLogic89) reported
@boltonjer @CRTCeng @FreedomMobile A merger with any of the Big three also benefits Freedom. It'll allow them to offer actual Nationwide coverage. Their customer base is limited because of their regional service. Many people have left Freedom due to poor coverage
-
🦋 ａｓｈ
(@ashlyyc_) reported
I swear every week @FreedomMobile has an issue with their service 🙄
-
marie__anne
(@mzmarie_anne) reported
@FreedomMobile I chose to upgrade my phone and to stay with your service. As a reward I am charged $30 connection fee. I’m so disappointed
-
Haydunk
(@Haydunk1) reported
@TheJUNOAwards @FreedomMobile Bad Vs. Bad...
-
Ketan
(@ketanrdc) reported
@FreedomMobile Hi, I had a prepaid account which expired because freedom mobile failed to execute auto pay on my card. The card is stilI valid and subsequent transactions of freedom mobile have passed without any problem. I had about $500 balance in the account and it was made 0
-
Otto Yiu
(@oyiu) reported
@FreedomMobile Hi Freedom Mobile, I activated a prepaid plan yesterday and I was assigned someone else's account through my SIM card yesterday. I escalated to a manager that refuses to treat this seriously. I would like a refund. My case ID is C-640-78173.
-
Grace Gordon
(@gracegordon1564) reported
@freedomsupport Hey! For some reason I have no access to my data. Can you help me out?
-
#I_STAND_WITH_FARMERS
(@Amritzaildar195) reported
@freedomsupport No I don’t need your help now
-
Ash
(@AshCHopkins) reported
@FreedomMobile your website and app are terrible and wont load the page to show me available devices for upgrade or anything. What's going on?
-
tony zed
(@ZedTheTiger) reported
@freedomsupport is texting system down? Cannot send texts. Getting error code 2.
-
Candyarse
(@CandyarseYEG) reported
@FreedomMobile @freedomsupport how come your website can’t tell me if I can go to a store for a certain phone? That’s some dark age crap.
-
Nerf herder
(@darcman5634) reported
@freedomsupport so some feedback. Since Freedom isn't taking part in the bandwidth auction we've already started planning to leave for another network. And it won't be Rogers. Good luck.
-
Bayushi Tamago
(@BayushiTamago) reported
@freedomsupport what happened to the ability to pay for service through the account system? It's been fine until last month, and now I can't pay *at all* my province is in lockdown so I cant just go pay at the store either
-
™ JB
(@bigbuurt) reported
@FreedomMobile yall custmer service reps sucks at the bramalea city centre
-
Nadine Stillman
(@novology1) reported
@freedomsupport can someone please explain why I’ve not been able to pay my bill since April 3?? I’m in a different country and haven’t had phone service for over 10 days. Customer service doesn’t care and keeps telling me it’s an issue on my end. Your system error, not mine!!
-
Oliviaaashinee
(@oliviaaashineee) reported
@FreedomMobile is the worst phone company my phones been out since 5:30 can’t send texts and I’m working so I’ve been out 2 hours now I’m absolutely pissed. End of month new carrier 🙌
-
Satvinder Singh
(@Satvind70085516) reported
@freedomsupport I have been struggling with my e-sim transfer. I haven't been able to use the wifi calling option since I migrated to e-sim. I'm going to switch to some other network if this isn't resolved in next 2 days or if I'm not given a proper resolution. Fed up of chasing you guys.
-
Elvis Cronenberg
(@ElvisDeane) reported
I was not ignoring you @jamesdeane. @FreedomMobile is down. They’re infected with @RogersHelps.
-
Window
(@WindowLix) reported
@freedomsupport Can't send any SMS/Text messages, is your network down?
-
Nicholas Burke
(@badsquishy86) reported
@freedomsupport are you having network issues related to SMS? I can't seem to send any sms messages. Haven't tested phone calls yet.
-
Chicagosportsfan
(@chicagosports88) reported
@FreedomMobile Unfortunately this doesn't make any difference to me since I live in Winnipeg and since Freedom mobile doesn't seem to give a damn about people in Winnipeg and bringing their services here so I had to re-sign with telus but hey it's your loss,
-
Ketan
(@ketanrdc) reported
@FreedomMobile Now I am being offered only $100 by your customer care which is not acceptable at all. Customer care says they have authority to only give upto that amount and only back office can approve higher refund.
-
Aaron
(@gritgrinder18) reported
@FreedomMobile down, just like their reception. #brutal
-
Dominic Christian Owens
(@DomChrisOwens) reported
from
Kingston, Ontario
@johnnyfulton @FreedomMobile There's definitely an issue somewhere, I'm having the same issue, and apparently a lot of other people are as well.
-
ChrisW
(@ChJWo) reported
I need to know @FreedomMobile, you published a page about 5G in 2020, the 5G spectrum auction got pushed to June 2021...now you won't be participating in the auction. How & when will Freedom Mobile offer 5G service??? And pls don't say Stay Tuned for updates. Let's get answers.
-
ᏉᎬᏒᎾᏁᎥᏟᎪ🍂
(@veronicag0225) reported
@freedomsupport my texts won't send, help please! :)
-
JayPeeEff
(@johnnyfulton) reported
@FreedomMobile SMS messages not working, Freedom-to-Freedom numbers.