Freedom Mobile Outage Report
Why is my Freedom Mobile service not working?
No problems detected
If you are having issues, please submit a report below.
Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Freedom Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Freedom Mobile compensate me for the outage?
The recent Freedom Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Freedom Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Freedom Mobile has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map
The most recent Freedom Mobile outage reports came from the following cities: Kitchener, Toronto, Calgary, Brantford, Shep's Subdivision, Vancouver, Surrey, Edmonton, Ottawa, Mississauga, Woodbridge, Markham, The Beaches, Victoria and Oshawa.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Internet | |
| Toronto |
Internet | |
| Calgary |
Internet | |
| Brantford |
Internet | |
| Brantford |
Internet | |
| Toronto |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Purab
(@nishan11423) reported
@freedomsupport I bought a phone this week an iPhone .. I tried to return it but the store owner is not allowing the 15 day refund policy.. this is illegal .. this is $1200 phone scam . Help
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Kelly Lanktree
(@kelly_lanktree) reported
@freedomsupport I can receive them, but none of the messages I’m sending via sms are going through to recipients on various different networks. Tried restarting and manually selecting the network, neither has worked.
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Blank
(@Kk_Ffs) reported
@freedomsupport The problem is there is no warning if and when they will be deleted. There also is no way to back them up to my pc for example. I'm pretty sure mine is 90 days or more. Never really looked into that detail. Never had that issue with previous provider.
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jer
(@TerribleTongue) reported
@freedomsupport Is a joke no customer service 👎👎👎
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Krazy Kanuk
(@kanuk_krazy) reported
Another day of crappy service from @FreedomMobile .. customer support answer to my no network connectivity... it's not our problem , network is showing fine.. phone was purchased from freedom.. so sad to see how they don't take responsibility. It's never there fault.
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winging it
(@RN_winging_it) reported
@FreedomMobile My cell phone service is abominable with Freedom. Sometimes doesn't end up on the 'Home' network and no data ever works on 'Away' despite this being in my plan. Who has any suggestions on who I should switch to?
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Mark Warner
(@MAAWLAW) reported
“We are (and have always been) prepared to acquire @ShawInfo and to continue to offer bundled services to its 450,000 customers’… #Globalive is the only prospective buyer of @FreedomMobile prepared to acquire those ‘increasingly valuable’ customer contracts.”🤔 #competition
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F
(@f_shithappens) reported
@freedomsupport @MajSiddiqui You sure you still have this policy? I been spending the last week trying to return the device that I bought from your store couple days ago. You have a terrible customer support, I still couldn’t return the device and already talked to 6 agents today!
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Priest
(@Priest_double) reported
@freedomsupport Hello! I will leave Canada in August. How can I cancel my mobile phone number and mobile phone plan,please？
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Seriously whats wrong with you guys? Mismanagement at its peak. Freedom store doesnt help, customer care disconnects the call and now agent at twitter is also acting inhumane.
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sahilthakur.eth
(@rosegoldthakur) reported
Just got charged a hefty amount by @FreedomMobile for using my phone within Ontario when I already have a province wide calling included in my plan. Spoke to them on the phone who couldn’t even tell a difference between data and calling. Horrible service in every way! #scammers
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★Lady Tia★
(@lady_tia23) reported
@FreedomMobile is disgusting. How are you telling me you didn't get my money and I only paid $35 when my bank statement says otherwise. And instead of fixing it you sent me back to the store when I asked you to forward copy of the receipts?? Manager nor customer service does ****
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hyperreal dog
(@lilphilanthrop) reported
@freedomsupport Man suck my ****, TTC is the only place that freedom gets service
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thatGuy
(@chefshithead85) reported
@FreedomMobile what? Nothing after that? Cat got your tongue? Delete my account, please. I’m STILL waiting for a pin. Not paying you for your lack of efficiency, sorry. **** company, **** customer retention
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Customer service of freedom is VERY bad. I called 3 months ago to put my phone on vacation mode they didnt do it. I paid 2 months for no service, when i called i was assured my bill will get from 45 to 40$ for the next 4 months HOWEVER now im getting 50$/month
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Anmol Batra
(@batraanmol4293) reported
@FreedomMobile Never ever trust these guys. Charge you for not providing the services. Worst customer care. @CCTS_CPRST Please help
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t.
(@toobadaw) reported
@freedomsupport @WinterBourneTO It seems to be down on the app and the website as well!
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ㅤgandhi
(@notmanishgandhi) reported
@freedomsupport Customer service of Freedom truly sucks. Call is connected smoothly but when the representative hear about the problem. Surprise, the call gets disconnected. Happened to me 2 times JUST TODAY.
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Rosemary
(@rosemarydemi) reported
@FreedomMobile $240 for 24 min call to customer support toll free number with @AirCanada for a cancelled flight. The call fees were not listed beforehand. The customer rep said toll free calls cost more but could not give me a link with this information.
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cane5611
(@coach5611) reported
@freedomsupport Whats the point, i get the run around from customer service and nothing happens.
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Ella
(@Ella_S94) reported
@FreedomMobile is something wrong with your service? My phone and brothers phone has been saying no service on and off the past few days….
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B
(@kingbaydan) reported
@bellabigdeal @FreedomMobile emails me everyday various options for upgrades.. it’s like they know my **** old af
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Margaret Westaway, MEd
(@MargaretOW) reported
@freedomsupport payment services not working?
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ray ganong
(@rganong) reported
Very poor customer service experience with @freedommobile #Frustration
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thatGuy
(@chefshithead85) reported
@FreedomMobile why are you still harassing me? I told you to cancel my account and have been living without a phone number for well over a month now due to your inability to allow me to pay. Kindly leave me alone! You’ll not be getting a dime! I spent over a week TRYING to pay
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Abe Froman
(@arandommoe) reported
@FreedomMobile Please get rid of your "The Party you are calling is not accepting calls at this time" messages; and give proper intercepts. If the number I call is not in service, you say above; but my Telus phone says "cannot be completed as dialed." big difference in details.
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SamCarter
(@bcgirlbuds) reported
@FreedomMobile @getrealmovement Maybe they wouldn't be descriminated against as much if every company and weirdo stopped trying to force their 'woke' beliefs down normal peoples throats everyday
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thatGuy
(@chefshithead85) reported
@freedomsupport Been there, done that. Got NO help
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Denis
(@alpha17x) reported
@freedomsupport A few questions; 1. I've asked that my address be updated twice. This has failed to happen twice. Why? 2. My Tab has been paid off for some time, Why can't I upgrade my phone online? 3. Why is the contact form on your website perpetually broken?
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Andrew
(@formula_21) reported
@freedomsupport I kept getting 503 errors saying it was unavailable but literally right after I sent this it worked on a refresh lol, but thanks.