Freedom Mobile

Freedom Mobile Outage Report in Black Diamond, Alberta

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Black Diamond, Alberta 02/07/2026 19:50

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (69%)

    Internet (69%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • audiobeing PapaGord (@audiobeing) reported

    @freedomsupport looks like another issue none of your staff can help with. Why can’t I talk to a manager???

  • Ely_Vasquezz Elizabeth Vasquez (@Ely_Vasquezz) reported

    @FreedomMobile I need help with my account please

  • tdimakas Thanasi Dimakas (@tdimakas) reported

    @AnthonyLacavera @FreedomMobile Was a former Freedom customer and although the plans were cost effective, the reliability of service was mediocre at best (dropped calls all the time) and the customer service over the phone was painful. I tried supporting the ‘small guy’ but didn’t feel supported back.

  • Jemini___ 🃏 (@Jemini___) reported

    @FreedomMobile How do you find it acceptable that your customer service team is not unlocking my legally purchased second hand iPhone? SIM locking has been banned in Canada for more than four years. This is not acceptable.

  • aaybeerocker Aatish Bhardwaj (@aaybeerocker) reported

    Hey @FreedomMobile … as your genuine customer I only asked for an increase of data on my current plan because other new users are getting more data on same plan but instead of helping me out your customer care rep. just gave useless reasons.. is this how you deal with customers?

  • audiobeing PapaGord (@audiobeing) reported

    @FreedomMobile your customer service is the absolute worst. I pay my bill early and you still take another payment?? No one is able to help.

  • Marie1Kate Kate (@Marie1Kate) reported

    @freedomsupport Sorry dms are for whatever reason not working for me. Thanks, but I guess it will have to wait.

  • audiobeing PapaGord (@audiobeing) reported

    Hey @FreedomMobile why have customer service when they are not allowed to help the customer!!

  • idavo5000 Dave Kyle (@idavo5000) reported

    Hey @FreedomMobile & @freedomsupport...I have supported your company for several years now...that ends today. The customer service I received this evening from two separate locations as well as your online messaging is amongst the worst I've ever experienced...awful.

  • donschacter Don Schacter (@donschacter) reported from Toronto, Ontario

    @FreedomMobile terrible & annoying commercial