Freedom Mobile

Freedom Mobile Outage Report in Black Diamond, Alberta

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Black Diamond, Alberta 12/10/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Artimage84 Andrew Carter (@Artimage84) reported

    @freedomsupport For anyone who followed this, the further contact was of no help.

  • Krys_1920 Krys (@Krys_1920) reported

    Y’all I called @FreedomMobile TWICE tonight, cause my kid bought an unlocked phone. JOKES ON HER, person sold it, didn’t unlock it. Now I have a sobbing kid, who worked so hard to buy their phone. Someone help freedom mobile SUCKSSS!!!!

  • CanadaPaddles PickleballPaddlesCanada (@CanadaPaddles) reported

    @freedomsupport The network isn't just down?

  • Nonurbiznaz CreatorOfTheGingers (@Nonurbiznaz) reported

    @freedomsupport so sick of this garbage - you guys did this last year too! Fix your online billing and stop passing the buck!

  • Satvind70085516 Satvinder Singh (@Satvind70085516) reported

    So unprofessional behavior @FreedomMobile @freedomsupport. My complaint for WIFI-calling is unresolved from past 2 weeks and no hope for resolution from your customer support. Have been chasing from so long but no one ever calls back with resolution. Always misguiding clients.

  • MurielJSmith Muriel Smith (Murph) (@MurielJSmith) reported

    @freedomsupport What was wrong with the network yesterday that I couldn't send text messages. Cannot get a straight answer. been with you almost 6 years and ready to change carriers. Getting fed up with reception, etc. Please help

  • spard__ Spardington (@spard__) reported

    @FreedomMobile It’s brutal when you have a 50g plan really slow LTE than downgraded to 4g than 3G in Mississauga and even worst in Oakville. I’ve used less than 1g of data in the past 2 months on this account and y’all want $150. Cracked!! Never again, will be looking around.

  • abbascalgary Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport same here... customer service/agents have no idea

  • imanavmehta 𝐌𝐚𝐧𝐚𝐯 𝐌𝐞𝐡𝐭𝐚 (@imanavmehta) reported

    @freedomsupport 3 times escalation. No solution. You have more questions than we do and I just had a one hour chat which was futile. Dont want to send you a message anymore

  • ashattack5 ashley✨ (@ashattack5) reported

    @FreedomMobile truly horrible customer service and after being with a company for years you think you would get something out of it. Disappointing.