Freedom Mobile

Freedom Mobile Outage Report in Black Diamond, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Black Diamond, Alberta 01/19/2026 03:30

January 19: Problems at Freedom Mobile

Freedom Mobile is having issues since 03:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • mzmarie_anne marie__anne (@mzmarie_anne) reported

    @FreedomMobile I chose to upgrade my phone and to stay with your service. As a reward I am charged $30 connection fee. I’m so disappointed

  • IkeaLikesMe Pseudo Nym (@IkeaLikesMe) reported

    @freedomsupport Hi, I'm trying to log into My Account. After I type in the verification code, it just resets to the same login page. I've tried this three times in two different browsers (Chrome, Edge). Is there something wrong with the login page right now?

  • Tiasenpai_TTV Tia Senpai (@Tiasenpai_TTV) reported

    worst phone company DONT USE THEM @FreedomMobile

  • StinsonAF Adriana (@StinsonAF) reported

    @freedomsupport I am having issues with calls today. Is the network down?

  • WindowLix Window (@WindowLix) reported

    @freedomsupport Can't send any SMS/Text messages, is your network down?

  • kaclk Kayle Clark (@kaclk) reported

    I’m also seeing that @FreedomMobile/@ShawInfo mobile line is similarly showing intermittent 0 bars. Is this related since Freedom roams mostly on the Rogers network?

  • Fiona04201414 Fiona (@Fiona04201414) reported

    @TheJUNOAwards @FreedomMobile The gate at my home was locked not by me on April 13 ! I was unable to get into my own home until a lock smith came to open the gate with difficulty !!! Reported to 'police' but they will not help at all and said they can see nothing suspicious ! Hong Kong is no longer safe!

  • Tumblrist1993 Tumblrist1993 (@Tumblrist1993) reported

    @freedomsupport I've used the same credit card to pay for many years until the issue occurred starting last month and this month. So it doesn't really make sense how and why it is happening still.

  • gritgrinder18 Aaron (@gritgrinder18) reported

    @FreedomMobile down, just like their reception. #brutal

  • Tiasenpai_TTV Tia Senpai (@Tiasenpai_TTV) reported

    I have yet to have a good customer service experience with them, literally the most user unfriendly phone company that exists @FreedomMobile