Freedom Mobile

Freedom Mobile Outage Report in Black Diamond, Alberta

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Black Diamond, Alberta

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Black Diamond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Black Diamond, Alberta 10/22/2025 16:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (31%)

    Phone (31%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • san_bains Samandeep bains (@san_bains) reported

    @FreedomMobile worst customer service

  • Alex04162176 Alex (@Alex04162176) reported

    @FreedomMobile was on prepaid plan, paid no problem monthly, same credit card use every day. You disconnected service for 4 days without warning. Pushed into postpaid plan & to change my number, billed 45$ activation fee and extra 50$ for postpaid plan that you pushed to prepay.

  • Michael70858663 Michael (@Michael70858663) reported

    @freedomsupport Freedom mobile customer service and supervisor lie to you.

  • mishra911 Anuraag Mishra (@mishra911) reported

    @FreedomMobile the worst network and the customer service for any network. They are thieves so please stay clear. I bought 2 lines and it was completely unusable. I had no reception half of the city and moved out promptly. Now they are not refunding my money saying tough luck.

  • eboerschke Duke Boerschke (@eboerschke) reported

    @freedomsupport Your payment system is flawed. Look on reddit and see how many customers are reporting same issue. Maybe Quebecor will fix

  • GogoLand6 Gogo Land (@GogoLand6) reported

    @freedomsupport Why do I have to verify my account EVERY time I log into your site on my personal device?!! Please, fix this.

  • ROCKthusiast Gilles LeBlanc (@ROCKthusiast) reported

    @freedomsupport Any pre-Black Friday specials for a longtime Freedom/WIND customer whose current commitment ends this weekend?

  • eboerschke Duke Boerschke (@eboerschke) reported

    @freedomsupport Will it be the same run around like I received from alleged customer service? Will I speak with a real person?

  • Michael70858663 Michael (@Michael70858663) reported

    @FreedomMobile All I got was a sorry and will deduct five dollars a month off your next bill s***** customer service won't return the money. They'll never see another dime from me.

  • eboerschke Duke Boerschke (@eboerschke) reported

    @freedomsupport It is not just a concern for me. Look at Reddit and see how many customers are reporting being told their credit card was declined. We all know our credit card is good. Your processing system has a flaw and your customer rep was rude. Fix those issues.