Freedom Mobile

Freedom Mobile Outage Report in Courtenay, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Courtenay, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Courtenay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Courtenay, British Columbia 09/15/2025 10:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (41%)

    Phone (41%)

  2. Internet (39%)

    Internet (39%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SK077879861 SK (@SK077879861) reported

    I had the worst exp with @FreedomMobile today! The service reps at 200 Dufferin street store are the worst, not friendly and they have this DONT CARE attitude towards customers. I req any1 planning to go for @FreedomMobile as their network provider think twice!

  • manisukhi mani brar (@manisukhi) reported

    @FreedomMobile Very disappointing , got phone on 24th and not returning today giving silly excuse that phone is pre-ordered. At least should be courteous with the old customer and please don't give wrong excuses. There is no such policy that a customer cannot return pre-ordered device .

  • SteveScho54 oh bla dee (@SteveScho54) reported

    @FreedomMobile Step up to fill the garbage dumps.

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @freedomsupport Yea and the hopping between towers during a seemingly fine call was a deal breaker for my iPhone 12. I just find it a little rude that you promote a product that your company knows works at a subpar level. Now that I’m on a Telus network the basement is completely fine.

  • BhattaraiAurun Aurun50 🇧🇹| 🇳🇵| 🇪🇸 | 🇨🇦 (@BhattaraiAurun) reported

    @FreedomMobile Am I able to cancel the service with you and get a refund? I am trying to use my data when I’m travelling but your service keeps saying “Nation Wide” and the data speed isn’t good. Help me get a refund and maybe in the future I’ll come back to freedom. I am gonna cancel next mont

  • SimopoulosChris Chris Simopoulos (@SimopoulosChris) reported

    @freedomsupport Why is your app so rediculously slow. It is useless.

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport No, if I’m paying theses kinds of prices, I want good service to go along with it. I’ve discovered that you guys don’t offer that.

  • CraigDax25 Craig Dax 🇨🇦 (@CraigDax25) reported

    @freedomsupport I have to keep my LTE off all the time cause it just keeps switching between LTE and 3G when I’m at work. Doing that kills my battery. I can’t even get a decent signal in Milton where I work.

  • ItsManaBitch Mana Scott (@ItsManaBitch) reported

    @freedomsupport Yesterday the service agent told me you don’t have options to help clients anymore until after service has been suspended. I’m guessing it just a money grab for the company from people who during the pandemic have fallen on hard times? This feels really wrong and shady to me.

  • JF_Viljoen Frank. (@JF_Viljoen) reported

    @FreedomMobile Ooops deleted my comments about your network not playing nice with iPhones.