Freedom Mobile

Freedom Mobile Outage Report in Greater Sudbury, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Greater Sudbury, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Greater Sudbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Greater Sudbury, Ontario 02/03/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • xGawsh Zakary Allen (@xGawsh) reported

    @freedomsupport your service representatives brought my wife to tears over a wrongful charge on her plan, totally ridiculous

  • felipehokings fehokings (@felipehokings) reported

    @FreedomMobile i am trying to contact the customer support but the phone is not working. I am always having problems with freedom, it doesn’t work anywhere and now I in downtown Montreal and my phone is on Nationwide mode and charging my data! Wth??? I’m in Canada!

  • dariajuniper Daria ૮⍝◜ಠ_ಠ◝⍝ა (@dariajuniper) reported

    @freedomsupport Just strive for better service. Dunno what else to suggest. I switched providers because of the poor connectivity.. *shrugs*

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @miskalo1 @FreedomMobile Last I heard, nobody has to buy money. Then again, if her credit is down the drain or in the ditch, she has no other choice but to buy outright. Especially if Equifax or TransUnion give the final say (NO!!). If the device isn't physically damaged, factory reset.

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @ChefStuartB @FreedomMobile There is no unlimited high-speed in Canada on any cellular network. Unlimited at slower speeds.

  • RickRasheed1 Rick Rasheed (@RickRasheed1) reported

    @freedomsupport Top up service is down system error

  • Madison59219288 Madison Sullivan (@Madison59219288) reported

    @freedomsupport Is there a network issue? I can receive calls and texts but have been unable to connect to the internet or make outgoing calls/texts since friday. What gives?

  • mxaether ✨kam✨ (@mxaether) reported

    @freedomsupport Which I understand might not be a feasible thing, but these rates really feel very on par with regular full-size telecoms (Rogers, Bell), when we're paying our monthlies at a similar price for less service area. So what exactly is the benefit over-all?

  • jenniferolchowy Jennifer🇨🇦🇺🇦⚖🔱 (@jenniferolchowy) reported

    @freedomsupport Thanks but I've tried this already....you all are great...Exec is disappointing.. When will 611 be up and running to support customers? Also, I was provided a loyalty promotion for an upgrade but it costs more than someone who hasnt been a customer before?! 🤔 Thnx

  • Cca2Seven SeventheSayian (@Cca2Seven) reported

    @CRTCeng may be interested in this too. @FreedomMobile already behaving like Roger's Wireless and taking from their customers without providing actual service or customer loyalty.