Freedom Mobile Outage Report in Kelowna, British Columbia

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Kelowna, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Kelowna and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (66%)

2. 

   Phone (17%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Marissa S (@Marissa44670625) reported a minute ago

  @FreedomMobile I am a Freedom customer and have been for over 4 years and the service I have received in the last 2 weeks is so frustrating and disgusting. I am shocked with the lack of knowledge provided by many employees. Losing a customer..

• Liu10anT (@Liu10anT) reported 4 minutes ago

  @FreedomMobile maannn it was a good run.. but it's time to move on.. for now.. Thanks for the cheap monthly plans and spotty data service in the woods..

• Jack Chen (@FrontWaveRunner) reported 6 minutes ago

  @freedomsupport I have been contacting you guys since then and again, I was told to wait for 3-5 business days, three times. nothing happens. I tried to cancel the order and buy my phone elsewhere, and again, the answer is no. you tell me what can I do now?

• Yash Makwana (@CAYashMaks) reported 8 minutes ago

  @freedomsupport But your back office is not able to resolve my issue. Then whom should I escalate now?

• Jack Chen (@FrontWaveRunner) reported 9 minutes ago

  @FreedomMobile Ordered my iPhone 12 before Christmas 2020 and it's been 2 months and I have never received it. Been talking to your customer service since January and was told to wait for 7 days every time. It's been many 7 days now and I haven't seen my phone yet. What do you say about it?

• Myles Pineau (@MD_Pineau) reported 11 minutes ago

  Hey @FreedomMobile your team is totally dropping the ball and making up dates and $ amounts. I've never seen my wife as angry as she is right now with your customer service. We canceled our account 7 months ago and charging us but they can't tell us why or send us a bill.

• Rajan Tyagi (@rajantyagi16) reported 14 minutes ago

  @FreedomMobile contacted the today and now they are asking me to go for another credit check. Is the customer a fool? You guys keep making mistakes and then ask us to run to the store again and again

• Yash Makwana (@CAYashMaks) reported 16 minutes ago

  @FreedomMobile I bought a plan of phone + data on 19 February. I'm a new customer but I haven't received my mobile and sim yet. I raised the complaint by email to your back office and got the reply now that they are investigating it.

• NISARG ADHVARYU (@owolve) reported 18 minutes ago

  @freedomsupport you guys should get the award for the worst customer service by any provider .Waiting for a call back from a “supervisor” since 24 hours no reply yet.Issue still not resolved

• Misiak (@_martinmisiak) reported 19 minutes ago

  @FreedomMobile absolute dogshit service, takes 3 weeks and 30 attempts to cancel preauthorized payments