Freedom Mobile Outage Report in Lac-Sainte-Marie, Outaouais, Québec

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Lac-Sainte-Marie, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Lac-Sainte-Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (70%)

2. 

   Phone (14%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   TV (1%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Nadeem Khan (@Dr_NKhan) reported 4 minutes ago

  @FreedomMobile it would be nice if your site worked to set up account online (tried for a week already). Now I’ll have to go to store to stare a NEW service and pay many fees. Is that a scam or is your site that terrible? #badtech #badservice

• Luc Grey (@ll_greyTO) reported 4 minutes ago

  My partner who lost their job as many have during the pandemic was just navigating a horrible service experience with @FreedomMobile. No empathy or interest in supporting their clients during this challenging time.

• sue butler (@msuebeeCA) reported 5 minutes ago

  @freedomsupport Okay. Well maybe you should hire more employees so that customer service feels like service.

• sue butler (@msuebeeCA) reported 7 minutes ago

  @freedomsupport On Twitter you appear concerned, but let me tell you what will happen...BECAUSE IT HAS...TWICE... I will D M. You will tell me to call customer service. I will, and share my concerns AGAIN...and they well say...sorry...can't help you with that. @FreedomMobile DO BETTER.

• sue butler (@msuebeeCA) reported 7 minutes ago

  @freedomsupport These attempts to DM are just a want to APPEAR helpful. I need someone who ACTUALLY will help me.

• Time2MakeAMove (@a_time2) reported 10 minutes ago

  @freedomsupport Maybe it is common, but it is also arbitrary and poor practice.

• st (@stalwar) reported 11 minutes ago

  @freedomsupport I did. They want me to order through Amazon. I asked them to send when the system works - nobody seems to take ownership at freedom to sort out issues on your side...

• Nike Mitts (@NikeMitts) reported 13 minutes ago

  Tried to dispute $36 in bogus charges w/ @FreedomMobile Can't believe I had to escalate to a supervisor to get SOME resolution. For all their efforts to attract new customers, I would say #buyerbeware. If you're looking for helpful customer service, Freedom might not be for you!

• sue butler (@msuebeeCA) reported 14 minutes ago

  @freedomsupport So @FreedomMobile customer service cannot call customers.!?! Its a phone company! I guess they just expect us to line up like sheep and hope we get tired and give up.

• David (@FreightGuy751) reported 15 minutes ago

  @freedomsupport I looked at the plans and spoke to agents plus chat on whatapp. Lack of knowledge, very frustrating, crappy service. I guess that how you retain your clients. Why don't you have a manager call me