Freedom Mobile Outage Report in Moncton, Westmorland County, New Brunswick/Nouveau-Brunswick

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Moncton, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Moncton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (48%)

2. 

   Phone (37%)

3. 

   Total Blackout (7%)

4. 

   Wi-fi (4%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• MK (@MK_Ultra_X) reported 7 minutes ago

  @freedomsupport Thank you, but unless you can do something to rectify this issue, or you are qualified to provide therapy for this traumatic experience, I'm afraid we have nothing to discuss.

• Jack Chen (@FrontWaveRunner) reported 8 minutes ago

  @freedomsupport I have been contacting you guys since then and again, I was told to wait for 3-5 business days, three times. nothing happens. I tried to cancel the order and buy my phone elsewhere, and again, the answer is no. you tell me what can I do now?

• Harshad gaikwad (@Harshadsgaikwad) reported 12 minutes ago

  @FreedomMobile worst service provider and customer relationship ever. @FreedomMobile is trying to extort money from their customers in this time of the pandemic even when they don’t use their service for 6 months. Piling up the bill to a whooping $1000 in 6 months (1/2)

• Linda Duende 🌈❣🍁 (@LindaMacIver) reported 12 minutes ago

  @freedomsupport Not a previous customer, came from private number and gave a fake website. I am trying to report this as dangerous. Where do I "reach out"

• ***** Eagle (@VixenEagle) reported 13 minutes ago

  @freedomsupport So, I'm having the usual problem when Freedom's app takes the money from my account but does not apply it to the bill? Why is this happening every couple months? Not to mention, my kids are stuck without a phone until the money is returned.

• N.C (@NicoleB67208826) reported 15 minutes ago

  @FreedomMobile what is up with your network? I’ve had no service since yesterday?

• Rajeev Kochhar (@RajivKochhar) reported 16 minutes ago

  @FreedomMobile Terrible service. Not able to receive calls . Have called technical support over 10 times , no solution. Avoid Freedom...save time. Cheap service.

• Myles Pineau (@MD_Pineau) reported 23 minutes ago

  Hey @FreedomMobile your team is totally dropping the ball and making up dates and $ amounts. I've never seen my wife as angry as she is right now with your customer service. We canceled our account 7 months ago and charging us but they can't tell us why or send us a bill.

• MK (@MK_Ultra_X) reported 24 minutes ago

  @freedomsupport You have reached out to me again to give me the exact answer as you did 2 weeks ago: the back office is investigating. You've already admitted that you cannot help me, along with all your representatives. I am sitting without service for 2 weeks now for no reason! Thanks anyway

• Jack Chen (@FrontWaveRunner) reported 25 minutes ago

  @freedomsupport Ordered my iPhone 12 before Christmas 2020 and it's been 2 months and I have never received it. Been talking to your customer service since January and was told to wait for 7 days every time. It's been many 7 days now and I haven't seen my phone yet. What do you say about it?