Freedom Mobile Outage Report in Pointe-Claire, Montréal, Québec

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in Pointe-Claire, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Pointe-Claire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (65%)

2. 

   Phone (19%)

3. 

   Wi-fi (6%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   TV (2%)

Live Outage Map Near Pointe-Claire, Montréal, Québec

The most recent Freedom Mobile outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	16 days ago
Montréal	Total Blackout	2 months ago
Montréal	Phone	2 months ago
Montréal	Total Blackout	5 months ago
Montréal	Total Blackout	6 months ago
Montréal	Phone	7 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• TrailZ (@Th3_Matrix8U) reported 4 minutes ago

  @FreedomMobile No Thank you, but they have too many issues with the cheap materials they are using to maximize profits.

• C✨ (@youaregonee) reported 7 minutes ago

  @FreedomMobile I have been trying to text your costumer service on WhatsApp but no one is replying

• Anthony Immel (@AnthonyImmel) reported 8 minutes ago

  @FreedomMobile Ordered a SIM online and the next day Canada post went on strike. They were unhelpful so I tried to buy another SIM and have it shipped via purolator or FedEx. They refuse to offer another shipping method despite the nationwide Canada post strike. Customer service says I can buy one in store. I would have done that already if it wasn't a 5 hour drive. Pathetic.

• Shareen Ruddock (@sbruddock) reported 9 minutes ago

  @FreedomMobile I’ve been trying to talk to an agent since 9:30 am but it seems my chat is never picked up.

• subst8nc3 (@subst8nce) reported 10 minutes ago

  @FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.

• Dr. Suggon Deeznutz, PhD (@JASONHA17381011) reported 15 minutes ago

  Maybe instead of spending all that money on marketing for a product that isn’t even available, @FreedomMobile could focus on network expansion.

• PraneetaMhatre (@PraneetaMhatre) reported 16 minutes ago

  @FreedomMobile - your support is the worst!!! I have been sent from one team to another and I still don't have a working internet connection and I have been paying for the past 8 days.

• Alien Trading (@alien_trading1) reported 19 minutes ago

  @FreedomMobile spoke to your 2Lvl tech support and the guy telling me that 1Mbps is acceptable 5G speed for Freedom? the issue I'm having is not related to network but ME. I did 10 test and average speed was 5 Mbps and I get buffering videos, unwatchable. Before this issue I was getting 50 Mbps. Clearly it's not me.

• Lyta (@timmerman0921) reported 22 minutes ago

  @FreedomMobile can anyone help me plz

• WhatWillisIsTlknBout2.0 (@WtWillisTlknBt) reported 22 minutes ago

  @Rogers @RogersHelps dealing w/ AI today(Anna) it was wrong about damn near everything. waiting for customer service I was 100 in queue. Then dealing with the multiple reps, who didn't seem to give a damn. I've been a customer 20 years, considering @FreedomMobile in Jan '26