Freedom Mobile

Freedom Mobile Outage Report in Sarnia, Lambton County, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sarnia, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sarnia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sarnia, Lambton County, Ontario 11/20/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Adiking123 Adarsh dil (@Adiking123) reported

    @freedomsupport @freedomsupport won’t be contacting you guys again to get insulted. If someone is asking for any waiver that doesn’t mean you guys can treat them like we don’t have any self respect. If I wanted to return the device I wouldn’t have purchased it at the first place.

  • Adiking123 Adarsh dil (@Adiking123) reported

    Thank you for this awesome service on day 1 , really happy about that . 2 time getting disconnected and no one calling back and the supervisor asking to return the device. Either train them or loose the customers. @FreedomMobile DBC00180504060.

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport I have spoken on the phone no less than a dozen times since December to people at Freedom and not one of them has been able to do anything. Yet. They all say they want to help but are powerless to act. How am I to believe you are going to be able to do any better?

  • s_decembersnows S. S. (@s_decembersnows) reported

    @FreedomMobile can you please help me? I received a cheque from Freedom mobile for service cancellation. I called Freedom to tel them I did not cancel my service but was told there was nothing they could do, my phone number was already ported out.

  • Adiking123 Adarsh dil (@Adiking123) reported

    Switched to Freedom. Support rep told she can waive of the activation fee later call disconnected. Next advisors told it cant be waived of . worst part is when talked to supervisor Jeff his first sentence was if you don’t like the connection fee return the phone. @FreedomMobile

  • gurveer51515676 gurveer (@gurveer51515676) reported

    @Fidomobile @FidoSolutions You need to work on your voicemail service. It does not say day and time when the message was left. And after saving 3 messages it start saying your voice message storage is full. I used to have @FreedomMobile , they have far better voicemail service.

  • VivianH_01 V (@VivianH_01) reported

    @TELUSsupport Thank you @TELUS for coming through. @FreedomMobile has absolutely NO costumer loyalty...I've been a customer for more than 10 years and clearly they don't care if I switch carriers so I'm going to be callinng you after I get off work today, I hope i can switch over to you asap🤞🏾

  • jenniferolchowy Jennifer🇨🇦🇺🇦⚖🔱 (@jenniferolchowy) reported

    @freedomsupport I dont have a question but I do have a comment as a very loyal customet. I was on the US Big gig roam plan just recently....my cell service was not reliable/consistent 2 say the least! Dropped calls, failed calls & texts,no service, etc. Truly disappointing 4 the $$ I spent

  • Kathy1R Kathy Rodley (@Kathy1R) reported

    @freedomsupport I usually pay my bill through the app. I have 2 phones I paid the 1st no problem. 2nd won't go though. Payment is not processed. It did this twice.

  • 2Mahnas Mahna (@2Mahnas) reported

    @freedomsupport Ah ok, as AT&T wasn't even an option and T-mobile was who I was having issues with. They must have some serious gaps in their coverage in Niagara Falls New York then as I shouldn't have this much trouble with a Samsung 20+ with 5g enabled or turned down to LTE.