Freedom Mobile

Freedom Mobile Outage Report in Sault Ste. Marie, Algoma, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sault Ste. Marie, Algoma, Ontario 12/19/2025 21:45

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • halimaskar Halim (@halimaskar) reported

    @FreedomMobile I am having a bad experience with customer service on live chat very poor service

  • MargaretOW Margaret Westaway, MEd (@MargaretOW) reported

    @FreedomMobile are you supposed to be able to make and/or receive calls on Nationwide service? Because I can’t.

  • WilliamLincolnA William Lincoln (@WilliamLincolnA) reported

    @FreedomMobile What's the deal with the phantom calls I get from "Freedom Mobile", which never actual ring my phone but show up on my call list, followed by a text: "Thank you for your recent interaction with our Mobile Care Team...", followed by a survey? This happens every day.

  • yoreid yoreid😈 / young *** 🇮🇹 (@yoreid) reported

    @Rootbrian_ @papiisenpaii @FreedomMobile Nah every other provider I’ve had , I’ve been able to have service outside the city ... literally this is the only one where I haven’t been able to use my data outside the city

  • digvijay8 Digvijay (@digvijay8) reported

    @freedomsupport Mobile internet is down tonight??

  • firasfaeq firasfaeq (@firasfaeq) reported

    @FreedomMobile there is no network or internet connection, what is going on, this is a problem since yesterday afternoon

  • kasey_odayin Ҝasey Ҝ - BLM (@kasey_odayin) reported

    The hell is wrong with you today @FreedomMobile ?? No one is answering live message, and your customer service phone line will ask you to wait for a prompt and hang up. Is anyone even working today

  • Cachito305 🇺🇸🇨🇴Cachito🇨🇺🇨🇦 (@Cachito305) reported

    @freedomsupport I asked for a refund and now they can't refund me inside the store. You wasted more than hour of my time. Did nothing to help and now you take my money and won't give it back ...W in the flying F I'll be parked outside your store in protest... fyi

  • Cachito305 🇺🇸🇨🇴Cachito🇨🇺🇨🇦 (@Cachito305) reported

    @FreedomMobile why am I inside your store paying again and still don't have service !!! WTF!!!+

  • Travispenner TP (@Travispenner) reported

    @freedomsupport Is there a signal issue in the Clayton heights neighborhood in Surrey? I haven't been able to connect to the towers at all recently.