Freedom Mobile

Freedom Mobile Outage Report in Sault Ste. Marie, Algoma, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sault Ste. Marie, Algoma, Ontario 11/21/2025 15:55

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • vim_vimmy Vim (@vim_vimmy) reported

    @FreedomMobile told me once my problem is resolved they would reimburse me my money for the months of my service not working! Now that they can’t fix it they don’t want to give me my money back

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport you pieces of **** took out interac payments. now i can't pay my bill. A big **** YOU, from me.

  • jonnynicoll1 Jonny Nicoll (@jonnynicoll1) reported

    @FreedomMobile been charged 2 x $30 connection fees for my phone and Apple Watch. Was told that setting up my watch would be free and I would not be charged $10 monthly. However I’ve been charged $42 total this month. Please rectify as customer service aren’t helping. Thanks

  • KookieCanuck 🇨🇦Calgon 🛀🏽 Take Me Away🚀 (@KookieCanuck) reported

    @freedomsupport - is your network down today? Can’t make any calls but can receive them.

  • vim_vimmy Vim (@vim_vimmy) reported

    @freedomsupport I want ALLLL MY MONEY BACK ! The same way y’all are quick to snatch my money take that same energy and put it back ! With y’all 💩 service!

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport Just fix the problems at your end

  • NoRegretPulp Eric (@NoRegretPulp) reported

    @freedomsupport Hello? Anyone there to offer support?

  • Killasandra Denise Parsons (@Killasandra) reported

    @freedomsupport - why is my phone not working? I can't call anyone, yet my son on same network can and we are both in the same house (Yes my account up to date)

  • perfect_depth rob (@perfect_depth) reported

    @freedomsupport That is absolute garbage and you know it. So now my phone is off and I have to possibly wait 5 days for it to be back on? You guys could have atleast sent out a text saying this payment option won’t be available. Now I’m screwed with no phone. Thanks. Definitely changing service

  • VergeMMA Austin Verge (@VergeMMA) reported

    Don’t go with @FreedomMobile unless you absolutely have no choice. My #FreedomMobile data doesn’t even work when I’m at home. Called #customerservice and was told I needed an add-on to my plan. Absolute garbage. @freedomsupport