Freedom Mobile

Freedom Mobile Outage Report in Sault Ste. Marie, Algoma, Ontario

Some problems detected

Users are reporting problems related to: phone, internet and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sault Ste. Marie, Algoma, Ontario 09/16/2025 14:00

September 16: Problems at Freedom Mobile

Freedom Mobile is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (41%)

    Phone (41%)

  2. Internet (40%)

    Internet (40%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • CrissyAD Cris (@CrissyAD) reported

    @freedomsupport @vulcanoboy 15 minutes. Wow I spent 1 1/2 hours at a location yesterday and didn’t even get served. Awful service at freedom mobile

  • Bubba82706995 Bubba (@Bubba82706995) reported

    @FreedomMobile Too bad we can’t speak to someone in Canada?

  • KimbraClaveau Kimbra Claveau (@KimbraClaveau) reported

    Thanks to @FreedomMobile for not giving a **** about customers who’ve been with you for 4 years. Considering your coverage stinks, I’d put a little more effort into customer service.

  • pravin_bagwe PRAVIN BAGWE (@pravin_bagwe) reported

    @freedomsupport I am asking a refund for a service which I never received

  • CrissyAD Cris (@CrissyAD) reported

    @Healathome1 @FreedomMobile @thepencentre All around very disappointed with their customer service.

  • CrissyAD Cris (@CrissyAD) reported

    @freedomsupport I have been DM. Same type of service. Took 15 messages to get nowhere.

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.

  • whewchiledotca the GHETTO (@whewchiledotca) reported

    @RogersHelps YOUVE PROVIDED ZERO INTERNET ALL DAMN DAY. YOU SENT A MESSAGE HOURS AGO THERES ISSUES. SHOULD I EXPECT ANY RESOLUTION AT THIS POINT? SHOUT OUT TO THE REAL ONE @FreedomMobile FOR ALWAYS PROVIDING A SOLID HOTSPOT SINCE ROGERS DOESNT KNOW HOW TO ACT!

  • miseusaebyuk 새벽 (@miseusaebyuk) reported

    @FreedomMobile why is texting not available right now fix your stuff

  • wilson_channing Channing Wilson (@wilson_channing) reported

    @FreedomMobile Hey everyone. Just a heads up Freedom customer ser. is crap. Well their cell range is bad, but the service is worse. They have now locked $1700 of mine from my bank account. Then proceeded to take it off my credit card. I had the money in the account ready. 🤬