Freedom Mobile

Freedom Mobile Outage Report in Sault Ste. Marie, Algoma, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sault Ste. Marie, Algoma, Ontario 12/01/2025 07:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (36%)

    Phone (36%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • rdsraman16 Raman (@rdsraman16) reported

    @FreedomMobile, THIS IS ABSURD ! I placed an order for iPhone 13 pro 256gb at Dufferin location paying extra $100. I was told it’d take 3-4 weeks at max but it’s been more than 9 weeks now. I’ve been a customer for the past 3 years. Is this how you treat your customers ?

  • Jemini___ 🃏 (@Jemini___) reported

    @freedomsupport @AnthonyLacavera Please help me understand how my consumer rights are respected in this matter

  • aaybeerocker Aatish Bhardwaj (@aaybeerocker) reported

    Hey @FreedomMobile … as your genuine customer I only asked for an increase of data on my current plan because other new users are getting more data on same plan but instead of helping me out your customer care rep. just gave useless reasons.. is this how you deal with customers?

  • hannahnicholso Hannah Nicholson (@hannahnicholso) reported

    @freedomsupport hi there, I’m at home in Ireland and my phone won’t pick up reception, I’ve tried manually selecting carriers but it doesn’t give any service on any of them. Just wondering if you could please help? Thank you

  • KansaraKetul ketul kansara (@KansaraKetul) reported

    @Hemal3490 @freedomsupport They should not charged once customer went away or port out. It’s doesn’t matter some one setup auto payment or not. System must stop charging the credit card. It’s ridiculous.

  • Jemini___ 🃏 (@Jemini___) reported

    @FreedomMobile How do you find it acceptable that your customer service team is not unlocking my legally purchased second hand iPhone? SIM locking has been banned in Canada for more than four years. This is not acceptable.

  • donschacter Don Schacter (@donschacter) reported from Toronto, Ontario

    @FreedomMobile terrible & annoying commercial

  • RitziiThe the_ritzii (@RitziiThe) reported

    @freedomsupport is freedom down is southern Ontario? My phones paid for this month but has no service as of midnight. My renewal is also the 3rd so what’s going on?

  • audiobeing PapaGord (@audiobeing) reported

    @FreedomMobile your customer service is the absolute worst. I pay my bill early and you still take another payment?? No one is able to help.

  • audiobeing PapaGord (@audiobeing) reported

    Hey @FreedomMobile why have customer service when they are not allowed to help the customer!!