Freedom Mobile Outage Report in Smiths Falls, Lanark County, Ontario

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Full Outage Map

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (64%)

2. 

   Phone (20%)

3. 

   Wi-fi (7%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   TV (2%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Christian Bøbak 🇨🇦🇧🇻🇮🇹🇱🇺🇪🇺 (@ChristianBobak) reported 5 minutes ago

  @freedomsupport I'm trying to forward my Freedom number to a US number and it's not working. My wife was able to do this, but she's with a different carrier. How can I do this?

• rob baxter @b5baxter@social.coop (@b5baxter) reported 7 minutes ago

  @freedomsupport Can not login to my account to download bills. The error is "There is an error on the server."

• mandeep sidhu (@sidhu_aw) reported 9 minutes ago

  @freedomsupport How about give a signal no range here in Brampton from 30 minutes

• Tameesia (@TameesiaMusic) reported 10 minutes ago

  @FreedomMobile I’ve been a customer FOR YEARS 5 months ago I switch over to a contract, doubled my original bill ONLY for BOTH phones to stop charging within weeks of each other n y’all are tryna TELL me there’s nothing you can do and I have to spend more money to get new phones

• tito (@hebero1984) reported 11 minutes ago

  @freedomsupport @AndreArsenault1 I really dislike these trouble shoot answers when most of the time it's your networks and you guys always fail to acknowledge it until too many customers start complaining online , instead of hiding things from customer be honest just like how rogers is buying you guys out

• Nicolas RuizTorres (@nicoruiztorres) reported 13 minutes ago

  @freedomsupport So I checked my account and it shows I have only used 3%. Very confusing. Please help!

• olrac (@olrac602) reported 15 minutes ago

  @FreedomMobile agent told me he'll find a way to avoid connection fee if I enroll in the phone protection plan and cancel it after a month. Two months later, I have to pay phone protection plan and connection fee for a slow phone!

• Catherine Kelly-Brown (@cathyincanada) reported 15 minutes ago

  @freedomsupport Do you have access to the long conversation with Support I had today (ended right before tweeting you) or would I need to repeat all of it?

• Tameesia (@TameesiaMusic) reported 17 minutes ago

  @FreedomMobile passing the buck and saying it’s a manufacturer problem now bc I didn’t pay for warranty on my phones. I’ve NEVER had a phone STOP charging within less than a year of having the phone. There’s no water damage to either phone and no other charger used

• Catherine Kelly-Brown (@cathyincanada) reported 18 minutes ago

  @freedomsupport After more than a decade, I'm leaving over the lack of empathy, not removing the full 5 days of $7 charge, and not offering compensation for the extreme distress that not delivering promised service caused me.