Freedom Mobile

Freedom Mobile Outage Report in Smiths Falls, Lanark County, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Smiths Falls, Lanark County, Ontario 02/23/2026 22:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Phone (13%)

    Phone (13%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • JeffCavanagh1 Jeff Cavanagh (@JeffCavanagh1) reported

    @freedomsupport You're saying I didn't ask for help in the approved manner? 🤦 Just forget it. I have enough companies making my life difficult already.

  • BigDeeal Slug Lord (@BigDeeal) reported

    @FreedomMobile So not sure what exactly the problem but my phone of just 13 months is so bad. Like turning off on it's own sometimes upwards of 3 times a day. I love Freedom but I haaate this phone.

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport How about telling me when @Rogers is fully in control of freedom and then maybe customer service will actually get better

  • C05730624 R (@C05730624) reported

    @FreedomMobile Hi. Your CSR said she would call me back yesterday but of course she didn’t and that’s how your customer service has been for quite a few months now. Do I have to talk to the CRTC for customer support?

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I rather have your tech team come out with a status of your services because right now online on web pages it shows lots of people having issues

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport actually I asked for 6 months to speak to a Manger not supervisor but never been able too

  • pekli9 the_thoughtful_frog (@pekli9) reported

    @freedomsupport I fell down a completely different rabbit hole. I found a Pinephone (runs certain Linux ARM distros) that works with Freedom. It'll be interesting to see what happens after I set the thing up.

  • 773_suarez Alejandra Suarez (@773_suarez) reported

    @FreedomMobile Worst service ever !! You are charging me adds that I never agreed to buy and I never used !!!

  • JenCullen21 Jennifer Cullen (@JenCullen21) reported

    @FreedomMobile we thought we would try giving our business to Freedom for the first time. Absolute fraudulent behaviour, not honouring their own deal we signed up for. Horrible customer service. Disgusting. #betterbusinessbureaucanada #freedommobile #scammers

  • JeffCavanagh1 Jeff Cavanagh (@JeffCavanagh1) reported

    @freedomsupport not a customer yet. What can you offer?