Freedom Mobile

Freedom Mobile Outage Report in Smiths Falls, Lanark County, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Smiths Falls and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Smiths Falls, Lanark County, Ontario 11/21/2025 11:30

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • carmikristin Carmi Biason (@carmikristin) reported

    @freedomsupport hi - is there something wrong with the network? Can't seem to receive or make calls.

  • JanetGlassford Janet Glassford (@JanetGlassford) reported

    Morning @FreedomMobile trying to contact you via iOS Message & link leads to a page w/ no fields to fill out!! pls connect, I've got an issue, I need help w/! Cheers, Janet

  • tracieannv Splashyygirl (@tracieannv) reported

    @FreedomMobile hey freedom, asking for a friend, why does it make more sense to have more customer reps in your store than customers? Watching customers look in and walk away.....

  • CAYashMaks Yash Makwana (@CAYashMaks) reported

    @FreedomMobile I bought a plan of phone + data on 19 February. I'm a new customer but I haven't received my mobile and sim yet. I raised the complaint by email to your back office and got the reply now that they are investigating it.

  • StmakMa Steve Ma (@StmakMa) reported

    @FreedomMobile Freedom is the most unreliable and inconsistent network I've ever had. Big mistake switching to them. Many dead spots and are charged roaming fees when in Freedom area. Don't waste your money. You get what you pay for. Freedom is crap!!!!

  • followTrinity Trinity Daniels (@followTrinity) reported

    Don't get @FreedomMobile. When your 10gbs are done, they slow down the internet way too much. I can't load basic pages, or any social media apps. Very sad. Anybody know of a real unlimited data company? Even if they do reduce speed, as long it isn't as much as @freedomsupport

  • carmikristin Carmi Biason (@carmikristin) reported

    @FreedomMobile is there something wrong with the network? I can't seem to make or receive calls.

  • Harshadsgaikwad Harshad gaikwad (@Harshadsgaikwad) reported

    @FreedomMobile change their policy according to the customer’s situation. Switch to other service providers if you need a better service and save money and only pay for what you use. Because @FreedomMobile does is going a great job in extorting their customers. #freedommobile

  • RajivKochhar Rajeev Kochhar (@RajivKochhar) reported

    @FreedomMobile Terrible service. Not able to receive calls . Have called technical support over 10 times , no solution. Avoid Freedom...save time. Cheap service.

  • owolve NISARG ADHVARYU (@owolve) reported

    @FreedomMobile you guys should get the award for the worst customer service by any provider .Waiting for a call back from a “supervisor” since 24 hours no reply yet.Issue still not resolved