Freedom Mobile

Freedom Mobile Outage Report in Sunderland, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sunderland, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sunderland, Ontario 01/17/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Ca_2796nm Moussa, N.♈️ (@Ca_2796nm) reported

    @FreedomMobile please fix this problem. There’s nothing on my account like a hold or anything..

  • public_ab ABTeacher4PublicEducation. (She/her) (@public_ab) reported

    @FreedomMobile absolutely atrocious service. Trying to get home internet and your customer service royally messed up. I’ve spent the last week trying to get it resolved. Countless hours on chat and in store. After 2 hrs at the retail store today, I was told my addy /1

  • Ryan_Cologne RyanCologneisntonline (@Ryan_Cologne) reported

    @FreedomMobile sucks ***

  • BaylaChaya Chaya Bayla (@BaylaChaya) reported

    @freedomsupport I can’t make outgoing calls and when I call your 877 support number I can’t connect. Help!

  • djjohnhookah shawn mills (@djjohnhookah) reported

    @GwapogiTalaga @koodo @FreedomMobile Same will happen with freedom. Just wait till they mess with your billing. I lasted one contract no issues and since renewal they’re making stuff up

  • Ca_2796nm Moussa, N.♈️ (@Ca_2796nm) reported

    @FreedomMobile I’m not able to make online payments to my bills because of a “system error”. I tried contacting customer support and they could help fix my problem. They said they were going to notify IT. However, seems like the issue isn’t on everyone’s accounts.

  • RayMomen MRezaMMkhani (@RayMomen) reported

    @FreedomMobile Be Careful about Feedom Mobile(F.M.) pay as u go plans, Just noticed they charging all outgoing calls from F.M. to F.M calls which were suppose to be free!, when asked why they said if u don't like it go to other company!, So RUDE!

  • Lauraldawn Laural Adams (@Lauraldawn) reported

    @freedomsupport You have already told me you can’t help me. Unclear what you are recommending

  • djjohnhookah shawn mills (@djjohnhookah) reported

    @freedomsupport And just like that. I spoke to your customer service and now I want a new carrier.

  • public_ab ABTeacher4PublicEducation. (She/her) (@public_ab) reported

    @freedomsupport I’ve DMd you, but have little hope things will change. What needs to change is clearly your systems and training of employees. It’s been a huge mess that has cost me so much time and no resolution. Moving is stressful enough, then not have internet I was promised by your staff.