Freedom Mobile

Freedom Mobile Outage Report in Sunderland, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sunderland, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sunderland, Ontario 03/28/2026 19:05

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (31%)

    Phone (31%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • arielmg47 Ariel Grumberg (@arielmg47) reported

    @freedomsupport 3 consecutive months of 1 hr. + on phone w/ cust. serv. with multiple hang ups. Escalation granted last mth, 2 levels, apologies, discounts. On +1.5 hr. today 4 hang ups U ARE UNABLE TO PROCESS AN @AmexCanada payment. CONTACT FROM. SR. EXEC. @ FREEDOM PLEASE.

  • Jvrvle . (@Jvrvle) reported

    @FreedomMobile dawg it won’t let me pay my **** I’m gonna switch on BD

  • sandypowlik Sandy Powlik (@sandypowlik) reported

    Trouble with @FreedomMobile? They locked my phone, I called Revenue Canada from Mexico on their traveler plan ($0.50/min). My phone is set to "roaming OFF" but they billed over $300 for international roaming for "calling USA." 9hrs live chat. No reply after 4 emails. #badservice

  • BhavsarDixita Dixita Bhavsar (@BhavsarDixita) reported

    @freedomsupport We've a problem with the service.Over more then 7 calls we paid $327.27, $122.79 × 3. No one know where that money is.Plan which was offered by retention department has changed as well.What 1st person offered and what last person is comfirming are totally different things.

  • arielmg47 Ariel Grumberg (@arielmg47) reported

    @freedomsupport All I get is protocol error 404 this page does not exist. By the opening of business Monday morning I would like to be contacted by someone in real authority. This is not causing an immediate problem, but I can no longer waste my time repeating myself.

  • MikeBolger8 Mike Bolger (@MikeBolger8) reported

    @FreedomMobile you and brightstar have the worst customer service ever. Why pay for coverage if brightstar wont fix the phone

  • MikeBolger8 Mike Bolger (@MikeBolger8) reported

    @freedomsupport Soon as i can im switching. Too many years of horrible service. 0 data service on 4g. Gotta go airplane mode to reconnect to the towers. Because god help you if you're not on LTE

  • Irajy Irajenous zone (@Irajy) reported

    @freedomsupport why are you guys so unreliable! You misplaced four of my payments, and I was guaranteed the payments would return to my bank account, they have not, you guaranteed to not suspend my service on YOUR mistake , and you did. Truly disgusting and egregious behaviour.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @FreedomMobile so... anything to say on this whole business, or are you just going to ignore it? I really do not enjoy getting pulled around every which way and I do not enjoy that I can't count on any level of consistency with you guys. I need resolution.

  • BobMarlow3 Bob Marlow (@BobMarlow3) reported

    @freedomsupport So far I have talked to 3 people. Only the third one was helpful. I think she has given me a pin that might access the account. To update a date on a visa would not seem to be a problem. But it is bloody annoying dealing with freedom mobile.