Freedom Mobile outages and service status in Sunderland, Ontario

Problems in the last 24 hours in Sunderland, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sunderland, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A. (@mcfaddders) reported 2 minutes ago

  Hey @FreedomMobile... just filed a formal complaint to the CCTS on you. 16 years as a loyal customer and you wrongly shut my phone off due to an "unpaid balance" that wasn't posted until yesterday, and shows DUE MARCH 19. Your customer service reps were no help.

• 
  Ryan John White. (@RyanCanadian) reported 2 minutes ago

  @FreedomMobile Went to Fido they took the time to explain everything, found the right provider for me, out of 3 carriers & went with Rogers, didn't need auto pay, got 100gb of data, better service, & walked out the store with a brand new Pixel 10 with no cost up front. That's how you do it.

• 
  HA (@achauuu) reported 5 minutes ago

  5/ 10+years of being a loyal customer, it is truly disappointing having to fight for price transparency when @FreedomMobile advertises their Price Freeze Promise extensively. New customers beware, I highly urge you to clarify every discount advertised.

• 
  TMN (@themainnetwork) reported 5 minutes ago

  @JonFraserTF @TELUS I say this only bc I’ve been with them all over the years. @FreedomMobile has been the best I’ve ever had in terms of pricing and support. Just my take.

• 
  Temi🐆🍒 (@temid4yo) reported 9 minutes ago

  @FreedomMobile can you pick up the customer care line omggg

• 
  Scott C (@scottacalvert) reported 9 minutes ago

  @FreedomMobile How does anyone get a hold of a person? Been trying all day and can't get anyone to respond. Got a text last night saying my account was 85% of it's credit... This morning text about account suspended for unpaid balance. I'm on Auto pay! 5 phones not working

• 
  Joe bala (@joebalacan) reported 9 minutes ago

  @FreedomMobile @FreedomMobile I have officially filed a CCTS complaint regarding the refusal of service for fraud victims and the loop between 611/Retail. I am waiting for an Executive Case Manager to call me to honor the deal confirmed in record C103123786. @FreedomMobile

• 
  Parag Gajjar (@PARAG4591) reported 9 minutes ago

  Customer since 2017. @FreedomMobile says my contract showed the wrong TradeUp amount. 6 months later they added $669 and won’t waive it. Their mistake, my cost.

• 
  RJM123 (@R0J0MI123) reported 11 minutes ago from Shep's Subdivision, Ontario

  @FreedomMobile I made no changes, and my bill just went up 25%. Tried calling, texting, online chat, and Whatsapp. Nobody answers at any of these options. How do I get help with my account?

• 
  rehan (@wawast) reported 12 minutes ago

  @FreedomMobile I've not been able to get a hold of support regarding my cell phone service through freedom mobile WhatsApp support. tried multiple times but got no responses after waiting many hours. On one occasion the wait was 6+ hours and then I was kick'd off the queue.