Freedom Mobile outages and service status in Sutton, Quebec

Problems in the last 24 hours in Sutton, Quebec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sutton, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Lenis (@LenisTheOrca) reported 4 minutes ago

  @FreedomMobile why are you throttling internet up loads? can no longer upload any file larger than a photo. I'm a musician & upload music files I'm working on, but cannot upload to any cloud storage service. I can't upload from any of my computers whether I'm using Linux or W11

• 
  Luksimi Sivaneswaralingam (@luksimimusic) reported 6 minutes ago

  @FreedomMobile why is it so hard to get a hold of customer service? This is ridiculous! I’ve been waiting for an hour so far (via phone and message)

• 
  Ryan Wilson (@RyanNW23) reported 8 minutes ago

  @FreedomMobile wr have had an issue with how leaving your team was handled by the location we dealt with. We advised them our plans all along and they advised us the proper steps to take. Now they are charging us. #CustomerComplaint #customerservicefail

• 
  Stewart 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇨🇦 (@Stewmeak) reported 9 minutes ago

  @FreedomMobile Reception is absolutely terrible in Queensland and deer run Calgary. Even when showing 5g . Not worth paying for

• 
  traffic controller (@trafficcntrlchd) reported 10 minutes ago

  @FreedomMobile been on hold for over an hour twice to get a usage report for Aug 15- Sep 15 2025. Why is it so difficult to get in touch with support. Texted, WhatsApp, called. What else can I do? Please get in touch and help out. @FreedomMobile

• 
  Sue T (@pieface2010) reported 10 minutes ago

  @FreedomMobile Do not take their Phone Protection plan. If you want to cancel they will not let you. Hello! I called your customer service a few months ago to cancel the phone protection plan. I thought they did it but they did not. Reimburse me $90.00 plus tax.

• 
  Randy Mikla (@RandyMikla) reported 11 minutes ago

  @FreedomMobile Support sucks. I’ve spent 3 days and 9 hours on hold or with people who’s first language isn’t English. Trying to resolve a problem with the TV service. On day 4 now and on hold.

• 
  Neeon (@goanraptor) reported 13 minutes ago

  @FreedomMobile I need help with home internet. I tried calling the toll free number couple of times but the wait times exceed more then 1 hour, please help

• 
  Vine.Park 🇨🇦🎙️ (@VineParkMedia) reported 13 minutes ago

  @FreedomMobile loyalty accounts for nothing with your company can’t believe I had to walk back out the door of one of your stores with the same broken phone. I walked in with because your representative refused to help me. time to give one of your competitors my money now.

• 
  Derek Smith (@derek8128) reported 13 minutes ago

  Hey @FreedomMobile, been trying to cancel my account for over an hour, got disconnected multiple times, and in-store help wasn't helpful. Can someone please assist? 🤯 #FreedomMobile #CustomerService