Freedom Mobile

Freedom Mobile Outage Report in Sutton, Montérégie, Québec

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sutton, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sutton, Montérégie, Québec 12/05/2025 13:45

December 05: Problems at Freedom Mobile

Freedom Mobile is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Phone (25%)

    Phone (25%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (5%)

    Wi-fi (5%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • nynyesha Lemon Pepper Stepper (@nynyesha) reported

    @FreedomMobile is absolute GARBAGE!!!! Don’t ever take their protection plan. It’s something they train their staff to lie about just to make an upsale. Canada needs to remove this company like they removed public mobile

  • mmcksmith Megan Smith (@mmcksmith) reported

    @freedomsupport Frankly, if I'm going to get the same of service from Freedom now I'll be getting from Rogers later, I might as well hold my nose, go to the big 3 now, and at least not have to pay for roaming if I leave the city.

  • efabackup whales (@efabackup) reported

    @TheJUNOAwards @FreedomMobile stream sad corny **** #JFCJPSaxe

  • mmcksmith Megan Smith (@mmcksmith) reported

    @freedomsupport But now I'm without cell service, can't get hooked up, I drive to stores and they show "open by appt" when the website says they're open. If they're only by appt, put that on the website instead of having me drive all over the city/3

  • CanadaPaddles PickleballPaddlesCanada (@CanadaPaddles) reported

    @freedomsupport The network isn't just down?

  • abbascalgary Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport same here... customer service/agents have no idea

  • Dylantmby Dylan (@Dylantmby) reported

    @TheJUNOAwards @justinbieber @FreedomMobile Unstable #JFCJustinBieber

  • MurielJSmith Muriel Smith (Murph) (@MurielJSmith) reported

    @freedomsupport What was wrong with the network yesterday that I couldn't send text messages. Cannot get a straight answer. been with you almost 6 years and ready to change carriers. Getting fed up with reception, etc. Please help

  • RosieSchwartz Rosie Schwartz (@RosieSchwartz) reported

    Have an account w/ @FreedomMobile? Be aware of possible “lapses” in data. I signed up my 98-yr old MIL for contact w/ family during Covid. While checking data for virtual seders, I saw 33% of bonus data was gone. @freedomsupport offered $5 for all my wasted time to find &fix it😡

  • mmcksmith Megan Smith (@mmcksmith) reported

    @freedomsupport If I step 2' outside the city limits, I have to pay for roaming. I was happy to support a small company when it was wind and know I'd be paying that bit extra. I didn't mind/2