Freedom Mobile

Freedom Mobile Outage Report in Sutton, Montérégie, Québec

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sutton, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sutton, Montérégie, Québec 12/14/2025 09:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Cricrifi Cristina (@Cricrifi) reported

    My daughter and son in law both have @FreedomMobile and zero coverage in Hamilton, Ontario right now. Anyone else experiencing this? Any answers from customer service @freedomsupport

  • KBandiera kyle bandiera (@KBandiera) reported

    @freedomsupport I'm in Ottawa. No bad weather here

  • KBandiera kyle bandiera (@KBandiera) reported

    @freedomsupport no service. Full LTE 5G

  • alyssa_AMD alyssa (@alyssa_AMD) reported

    @freedomsupport My device shows full bars and LTE but no cell or data service is coming through. Texts won't send, no internet. Tried turning data on and off, airplane mode, restarting. Is there an outage?

  • Cricrifi Cristina (@Cricrifi) reported

    @freedomsupport She tried that multiple times and it didn’t help with connectivity.

  • michael150375 Michael (@michael150375) reported

    Dear @FreedomMobile your customer service and wireless connection is terrible and as a customer with 2 cellphones and who is been with you for 1,5 years, I am trying to cancel my service since you do nothing to support your customer! Thx

  • SabrinaHewick Sabrina Hewick (@SabrinaHewick) reported

    @FreedomMobile why are some of your agents so rude and hang up!! is this how business is conducted then I will be forced to speak with your head office, it seems no one is around to take calls anymore!!

  • DonBruce73 Don Bruce (@DonBruce73) reported

    @FreedomMobile ... seriously unimpressed with your idea of #customerservice. On the line for over 42 mins (!) arguing to get compensation for a US roaming pkg I purchased last week. I was assured on 2 separate occasions prior to my trip it would work with no issues... it did not.

  • hitashi_sharm Hitashi Sharma (@hitashi_sharm) reported

    @Cricrifi @FreedomMobile @freedomsupport Oh, yeah. He is at work and was doing delivery, now figuring out routes. Thats terrible. I am trying to call freedom customer service support its still busy, not getting response except all agents are currently busy😓. I hope everybody reach home safely

  • DonBruce73 Don Bruce (@DonBruce73) reported

    @freedomsupport I'm absolutely certain your Customer Retention team member missed the boat on this one... forget the fact that I had to argue to get money back for the US pkg that didn't work as promised, but when I said I was looking at taking my business elsewhere, they were literally silent.