Freedom Mobile

Freedom Mobile Outage Report in Sutton, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Sutton, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Sutton, Ontario 03/21/2026 04:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Phone (32%)

    Phone (32%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • CarrieReddick Carrie Reddick (@CarrieReddick) reported

    @freedomsupport No service in Cobourg ON. Haven't had any since yesterday

  • itsmemariolawl rupertgrintfunny (@itsmemariolawl) reported

    @freedomsupport @OfficeGuru247 The only issue with freedom is safety. I work in an industrial zone. If a huge machine falls on me and I have to send my last text before I die, freedom cannot be trusted to deliver. Very unsafe.

  • PTammydactyl Tammy J (@PTammydactyl) reported

    @freedomsupport Beginning of December was quoted a phone, was sent the wrong phone, with the wrong provider, sent phone back, still have not received the right phone or any information on the matter. Called back, no follow up, messaged customer support through app, no response. Very displeased

  • sadgaIriri_ 🌿رمشا (@sadgaIriri_) reported

    Literally the worst service providers I have ever come across in my entire existence @FreedomMobile. You guys bill people for services you don’t even provide & refuse to take care of it.

  • kydkro kid kro (@kydkro) reported

    @freedomsupport your new year’s resolution should be to fix the app so that’s it’s not malfunctioning at every click like it has been for years now… now i can’t even log into my account after having to jump through hoops just to top up my account

  • fncwill Will (@fncwill) reported

    @freedomsupport Having it on or off while rebooting the phone makes no difference during the reboot process , turning it on and off itself is what refreshes the search to connect to the tower , which is also done once the phone reboots itself . This also doesn’t clear the network settings 😴

  • hebero1984 tito (@hebero1984) reported

    @freedomsupport I don't but I do hope for 2023 you guys improve your customer service

  • pgib Patrick Gibson (@pgib) reported

    @FreedomMobile Congrats on losing a customer with two lines for the worst customer service and predatory billing I think I have ever seen. Not that I think the @CRTCeng will actually do anything, but I have lodged a complaint.

  • NafetsIvel Nafets Ivel (@NafetsIvel) reported

    @freedomsupport @itsmemariolawl As a previous customer, I really wish Freedom was available all over Canada

  • NitinGoyal_NG Nitin Goyal (@NitinGoyal_NG) reported

    @freedomsupport hey! I have taken a new number today around 5pm, however it’s not working, says my account on hold due to low balance. I paid for full 1yr upfront, this is not a good start…..