Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thornhill, Regional District of Kitimat-Stikine, British Columbia 03/18/2026 09:55

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (32%)

    Phone (32%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • thewantedryan Ryan MacGorman (@thewantedryan) reported

    @freedomsupport Refused to let me talk to a higher up his pay grade, went on mute to talk to his co worker, I ended up getting hung up on because of your crappy network that I had to use your text message and the wonderful lady helped me out there. THAT WOMAN deserves a raise and that dude -

  • zohoorparvaz Alireza Zohoor Parvaz (@zohoorparvaz) reported

    @freedomsupport It is cancelled now The issue was a glitch that you had not received my original request and I got charged for an account that I did not want and have not used not even for a text. But it was never cancelled then and there was no understanding from @FreedomMobile on that matter

  • WINKYDOODLE Jeff Jersey (@WINKYDOODLE) reported

    @FreedomMobile To get a new phone shipped to my work I had to cancel my upgrade and change my billing address? In 2022? Dumb. It's been 4yrs but maybe @Rogers is a little more customer-savvy. #disappointed

  • public_ab ABTeacher4PublicEducation. (She/her) (@public_ab) reported

    @FreedomMobile absolutely atrocious service. Trying to get home internet and your customer service royally messed up. I’ve spent the last week trying to get it resolved. Countless hours on chat and in store. After 2 hrs at the retail store today, I was told my addy /1

  • thewantedryan Ryan MacGorman (@thewantedryan) reported

    @freedomsupport I’d 100% recommend getting better customer service lines where you guys don’t constantly try to harass me offering me promotions and refusing to let me out of my contract. Saying nobody was available to do that. For 48 hours.

  • kenmonye Fourteen-kay (@kenmonye) reported

    @freedomsupport your network in Livingston Calgary is a joke failed calls after 20s like I am 10m from city centre we need antennas this way please

  • Lauraldawn Laural Adams (@Lauraldawn) reported

    @freedomsupport Yes I can read. And I’d suggest customer retention = retaining customers not sending them elsewhere. I’m well aware I have options. I don’t feel stick. Angry. Annoyed. Furious.JUDGED. Are all the emotions I am experiencing

  • Ryan_Cologne RyanCologneisntonline (@Ryan_Cologne) reported

    @FreedomMobile sucks ***

  • zohoorparvaz Alireza Zohoor Parvaz (@zohoorparvaz) reported

    @FreedomMobile called and told I have to pay a balance. And for the 10th time I was explaining to the agent I informed them to disconnect my account and they did not on time so I have no obligation to pay. The agent hung up the phone on me! Great customer service #freedommobile

  • HerbertAWalsh HerbertAWalsh aka HotPies.snowback.JellyRoll Slim (@HerbertAWalsh) reported

    @freedomsupport ..the problem is i am so hacked because the canadian gov refuses to stop allowing people to illegally endanger women by accessing my account such as an instacart drivers avatar to be shown on my likee timeline while they were shopping..comprendeh?