Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thornhill, Regional District of Kitimat-Stikine, British Columbia 11/29/2025 08:30

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • SelfPlebeian Self-Righteous Plebeian (@SelfPlebeian) reported

    @freedomsupport I'm having a hard time finding it. Could you link to some table showing the plan and the throttle speeds? Online I see that its 256kbps (which is pretty bad ngl)

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport I am not talking about data, we all had issues staying connected to the nationwide partners for phone and text service. Your nationwide coverage is virtually non existent in Saskatchewan, even in Saskatoon. One cannot make or receive phone calls or texts consistently.🤨

  • liznorris519 Liz (@liznorris519) reported from London, Ontario

    @ReinhartG @FreedomMobile I’ve been with @koodo mobile forever. Unlimited text and calling and 10G for $60 a month. I’ve never had an issue and no contract.

  • Tweak20098312 Tweak (@Tweak20098312) reported

    @freedomsupport The problem is that your freedom zone is Swiss cheese. In the capital no less. I’m done, you won’t win me back with a junk network when I rely on my phone.

  • ayush_nahata Ayush Nahata (@ayush_nahata) reported

    @freedomsupport @FreedomMobile my account had ~$35 as an unused topup balance, which the whatsapp customer provider said would be refunded, however now the phone customer service executive says no balance can be refunded as the account is closed. Please help

  • oscarlyngarcia Oscarlyn Garcia (@oscarlyngarcia) reported

    @FreedomMobile You need to expand your service between Windsor to Leamington. Very very very bad coverage to a point where I am looking for options to go to another carrier.

  • danddrost Bipolarhitchhiker (@danddrost) reported from Vancouver, British Columbia

    @FreedomMobile This company has terrible service and does not honour their " deals". Lousy customer service too

  • CassMonicaa ♔C (@CassMonicaa) reported

    **** @FreedomMobile shittiest phone company everrrr

  • musclecaliber Poppa Don (@musclecaliber) reported

    @freedomsupport connection has been spotty the past week and now none of my text messages will get sent. Are y'all gonna fix this for me or should I switch carriers

  • akshitraheja AKSHIT RAHEJA (@akshitraheja) reported

    @freedomsupport How much time will it take to fix. Any ETA for that?