Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Full Outage Map

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (48%)

2. 

   Phone (37%)

3. 

   Total Blackout (7%)

4. 

   Wi-fi (4%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• PapaGord (@audiobeing) reported 7 minutes ago

  @FreedomMobile your customer service is the absolute worst. I pay my bill early and you still take another payment?? No one is able to help.

• my name is...Val (@ValenSinn) reported 7 minutes ago

  My phone is out of data again! @FreedomMobile sucks

• planet sandwich (@pIanet_sandwich) reported 11 minutes ago

  @FreedomMobile Anyone considering Freedom should know their coverage is poor and their customer service is awful. Recently moved and it was like pulling teeth trying to explain to them that a fully detached house doesn’t have apartment numbers. Then they turned off auto bill and blamed us.

• kee (@WhyPreeeeeeee) reported 13 minutes ago

  **** @FreedomMobile This has been over 2 months now and I’m still dealing with this ****. They keep telling me I haven’t paid my bill and now they have called collections on me. There’s a reason I am no longer a freedom mobile customer. The worst customer service in the world

• Elizabeth Vasquez (@Ely_Vasquezz) reported 13 minutes ago

  @FreedomMobile I need help with my account please

• TOM SIMMONDS (@TOMSIMM206) reported 13 minutes ago

  @freedomsupport I LIVE IN THE NIAGARA REGION, IF I SWITCH TO YOUR SERVICE, CAN I KEEP MY PHONE NUMBER?

• Good Bandit (@pimpet) reported 20 minutes ago

  @freedomsupport @RomanVeerah Pls try not to mislead us. I have been speaking with your customer care for 3 days in a row. And the feedback is offers are only for new customers. I guess loyalty does not pay afterall.

• Kate (@Marie1Kate) reported 21 minutes ago

  @freedomsupport I'm current customer with 2 phones, since 2014. One is used mainly for house, so data is fine. The other is used way more, research, work. I wanted to get more GB instead of current 5. Can I change and what if I just paid for my current plan yesterday.

• Jesse Taylor-Vigneux  (@JesseTayVigneux) reported 23 minutes ago

  @freedomsupport is there a down tower or something in Windsor Ontario? My service keeps dropping.

• 🃏 (@Jemini___) reported 25 minutes ago

  @FreedomMobile How do you find it acceptable that your customer service team is not unlocking my legally purchased second hand iPhone? SIM locking has been banned in Canada for more than four years. This is not acceptable.