Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thornhill, Regional District of Kitimat-Stikine, British Columbia 01/25/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Rustykitty65 Yosh & Rusty's Mum (@Rustykitty65) reported

    @FreedomMobile @TASSCouncil @cityoftoronto Well done! This is a great example of being a good corporate citizen. The digital divide is a real problem. A lot of people only have enough money for rent & food. Phones & plans are just too expensive but with everything going online have become a necessity

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported

    As usual I have little internet connection at this time of the evening daily @freedomsupport I suppose we need to talk. I will do my best not to take this out on one of your employees. It's the company I have issues with ! 🤬😡😠😤

  • mstomicic Tania Tomicic (@mstomicic) reported

    @FreedomMobile worst customer service! You changed my phone number without my permission, assigned a new number that was assigned to someone else and can't immediately rectify the problem? My old number is the only number I can be reached at! I cannot wait.

  • djuc14 Sahil Kataria (@djuc14) reported

    @FreedomMobile You guys have the worst customer service experience. Not even sure why you call it customer support? Most of your store employees are rude and calling your support for help yields exactly ZERO results. I'm taking my business elsewhere #ByeFelicia

  • kevinek95 Kevin Musial (@kevinek95) reported

    @freedomsupport Idk. But thats kind of a joke to tell someone that it takes 2 weeks to come in and then person waits for over a month... my current phone is barely working. Charger port doesnt work. And screen is busted... and all that happened right before i ordered the iphone 12 pro...

  • StmakMa Steve Ma (@StmakMa) reported

    @FreedomMobile Don't be fooled by their carrot deals. Their network coverage is the worst!

  • robsonlaine Laine Robson (@robsonlaine) reported

    @Crackmacs @FreedomMobile @koodo If you generally stick to the city center, Freedom should be just fine. I live in Auburn Bay, and often have service drops on my Freedom phone (which doesn't have "roaming" plan coverage). My work phone is on another carrier, and never has issues in the same spots.

  • jiayuduanhhz jiayuduanhhz@gmail.com (@jiayuduanhhz) reported

    @FreedomMobile Hello, I am out of Canada and trying to pay my bills. I forgot my PIN, so I would like to reset my password, but I never got the link sent to my email that helps reset the password. Please help.

  • WinterBourneTO Winterr. Mask up! (@WinterBourneTO) reported

    20gb + everything unlimited for 50 dollars with discounts. I love you @FreedomMobile. I wanna make love to you right now damn it. Right! Now! Damn it!

  • rlsavard Re (@rlsavard) reported

    @FreedomMobile I need to talk about a billing issue but your calls keep dropping when I call custumer support.