Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thornhill, Regional District of Kitimat-Stikine, British Columbia 12/05/2025 23:35

December 05: Problems at Freedom Mobile

Freedom Mobile is currently having issues. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • deifapero pesz wesz (@deifapero) reported

    @FreedomMobile does it mean that on Sunday you don’t have one single customer service person on call to attend to your customer this is a shame for over 5hours waiting time

  • shay_snowflake shay snowflake (@shay_snowflake) reported

    @FreedomMobile Excited to cancel my plan with freedom! Can't wait to activate with one of the tons of providers who have the exact same plan and coverage but for half the price!

  • _JaylenRoberts JaylenRoberts (@_JaylenRoberts) reported

    @FreedomMobile worst phone service ever, lawyer up

  • RickHorn72 Rick Horn🇨🇦 (@RickHorn72) reported

    @FreedomMobile You guys have seriously deteriorated. Your app has issues, you don't answer your phone. Was on hold for over 30min and hung up. Not good enough. What I owe is wrong in your system, and haven't been able to top up through app for 2 months now. Time to change company

  • GTM618 Gamer Graham (@GTM618) reported

    @aceofhertz @FreedomMobile But the thing is we have had freedom since 2014 and these phones since 2023. Wife never got the message only i did. But nothing beforehand to advise. Plus even their tier 2 support claimed they had no idea. Claimed it was phishing but there was no link and no number associated

  • RickHorn72 Rick Horn🇨🇦 (@RickHorn72) reported

    @FreedomMobile You guys have seriously deteriorated. Your app has issues, you don't answer your phone. Was on hold for over 30min and hung up. Not good enough. What I owe is wrong in your system, and haven't been able to top up through app for 2 months now. Time to change company

  • Th3_Matrix8U TrailZ (@Th3_Matrix8U) reported

    @FreedomMobile No Thank you, but they have too many issues with the cheap materials they are using to maximize profits.

  • choosepeace101 Noe (@choosepeace101) reported

    @FreedomMobile My 15 is trash and I’ve heard 17 is worse never buying an apple phone again or a smartphone tbh…

  • cdnimmi Canada Immigration Updates (@cdnimmi) reported

    @gschahal @FreedomMobile I too had a very bad experience, port out your number

  • ChrisOTP Chris (@ChrisOTP) reported

    @FreedomMobile been having cellular issues all morning. I see reports of others having the same. But no reports on Freedom’s socials?