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Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

Why is my Freedom Mobile service not working?

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Full Outage Map

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  • 56% Internet (56%)
  • 31% Phone (31%)
  • 6% Total Blackout (6%)
  • 5% Wi-fi (5%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • LBDFHa
    .. (@LBDFHa) reported

    @FreedomMobile Hi, I've been a customer since high school 6 years ago, I have gotten my phone lost in a parking lot and need to find it. can you help me locate it, it's on and so is my mobile data. Please I REALLY need help if anyone reading this can help me with a solution

  • RobbieFClark
    Robert Clark (@RobbieFClark) reported

    On Jan 28/23 or so I tweet about my issues with @FreedomMobile, cancel the service. so i go purchase a $25 prepaid plan on 2/10/23 with #freedommobile that has unlimited text and calling only to have my outgoing phone services stopped working 2/20/23.

  • createtolove08
    Mandy (@createtolove08) reported

    @freedomsupport I've already called you multiple times and been lied to, and not been credited this promotion. Instead just threatened by @FreedomMobile to keep service cut off before I've even had my first bill due date. No thanks. If you're going to keep lying you can do it publically.

  • hitashi_sharm
    Hitashi Sharma (@hitashi_sharm) reported

    @Cricrifi @FreedomMobile @freedomsupport Yes, my brother called and is unable to connect to network.

  • Cricrifi
    Cristina (@Cricrifi) reported

    @freedomsupport She tried that multiple times and it didn’t help with connectivity.

  • Happypb38
    Harpreet singh (@Happypb38) reported

    @FreedomMobile very bad service. Trying to call coustmer care didn’t connect due to bad network.

  • SkaterGq
    Breakyou (@SkaterGq) reported

    @freedomsupport Yes, it is frustrating to have your phone service suspended on a Sunday morning two weeks before my first bill payment is even due because YOU overcharged my account.

  • hitashi_sharm
    Hitashi Sharma (@hitashi_sharm) reported

    @Cricrifi @FreedomMobile @freedomsupport Oh, yeah. He is at work and was doing delivery, now figuring out routes. Thats terrible. I am trying to call freedom customer service support its still busy, not getting response except all agents are currently busy😓. I hope everybody reach home safely

  • KBandiera
    kyle bandiera (@KBandiera) reported

    @freedomsupport no service. Full LTE 5G

  • createtolove08
    Mandy (@createtolove08) reported

    @freedomsupport You don't have the ability to address my concerns @FreedonMobile as your "service" reps told us multiple times. The continued bot replies are not helpful either.