Freedom Mobile

Freedom Mobile Outage Report in Thornhill, Regional District of Kitimat-Stikine, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thornhill, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thornhill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thornhill, Regional District of Kitimat-Stikine, British Columbia 11/22/2025 02:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • RobustRuben Wiz 🇧🇼🦈 (@RobustRuben) reported

    @FreedomMobile Fix your connection issues, i cant even make one call ffs

  • oshawapilot Pilot (@oshawapilot) reported

    @FreedomMobile WOW, just….WOW…. What happened to your telephone support? It’s just absolutely terrible now!

  • Chibi_Matt Matt Hesketh (@Chibi_Matt) reported

    @freedomsupport experiencing no service in east Toronto?

  • DaveBel21016402 Dave Bell (@DaveBel21016402) reported

    @freedomsupport you cut off my service and i am out of the country...WHY!!!

  • illdred illdred mertes (@illdred) reported

    @freedomsupport I received a text from "Freedom" about "Settings will be sent to your phone to help configure internet access." and an OMA Client Provisioning notification around 11pm last night. Is this really from freedom or is it a scam?

  • trueman832 G Trueman 🇨🇦 (@trueman832) reported

    Wow @FreedomMobile is a ******* joke. First bill missed because wrong email address. Wrong street address. Forgot the xmas promotional discount. Can't reach anyone, support line cuts off. And now late fees. **** you losers I'm out.

  • humbled369 dave 🇨🇦🏳️‍🌈 (@humbled369) reported

    @freedomsupport I have replied to the emails stating I have arrangement with Freedom Mobile and that I will be paying them directly. Didn't matter. Email after email. Like holy **** Freedom Mobile. I thought you wanted the money you say I owe for a phone that stopped working

  • eddykarter Ed Karter804🇨🇦 (@eddykarter) reported

    @skanes49 @FreedomMobile @freedomsupport I was a pay as you go customer . Told them I am done and moved on . Guess who is getting harassed by a collection agency now ? Truly a horrible company . They even harass the family of deceased customers . Pretty sad and sick .

  • mary35047396 mary (@mary35047396) reported from Toronto, Ontario

    @FreedomMobile you owe me $36.89 it's been 10 months and you still have not sent me a check and have never called me back or responded to my emails. Do not go with this company

  • humbled369 dave 🇨🇦🏳️‍🌈 (@humbled369) reported

    @freedomsupport So I made my first payment, directly to Freedom Mobile last week. They told me they were willing to take my 20 dollar a month payment. My bill has gone down from 338 dollars to 188 dollars. Right on I thought. The lady I talked to was polite and respectful.