Freedom Mobile

Freedom Mobile Outage Report in Thunder Bay, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thunder Bay, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thunder Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thunder Bay, Ontario 01/02/2026 19:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • mgh0T8 Mike (@mgh0T8) reported

    @freedomsupport Hi there, I'm looking at possibly switching to your service and bringing two devices with me. Do you still support a Samsung Galaxy S7 and an iPhone 8 for BYOD?

  • david71013817 david (@david71013817) reported

    @FreedomMobile @TheJUNOAwards I have a technical issue with my phone

  • k_4tie Katie (@k_4tie) reported

    @FreedomMobile spoke with multiple different people at cust service about a rep that failed to cancel a phone plan, continued to charge me without any notice. Anyone care about this?

  • kushlane KushEdiri (@kushlane) reported

    @FreedomMobile Hi team, does Freedom roaming work in Sri Lanka? I simply want to receive text msgs while travelling to Sri Lanka. For Example- the OTP pin number to login when logging in to websites.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Okay, I'll DM you, but please be aware I am not going to be happy at all if this is just script and I'm going to get dicked around. If you can't do something for me, tell me before I go any further than my problem introduction, please.

  • WillH34617750 Will H (@WillH34617750) reported

    “Ahmed” on the @FreedomMobile ACTIVATIONS team 👉🏿👉🏿👉🏿 worst customer service ever!

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Like, I spent multiple hours and 2 months chasing down my LG phone, you still tried to ambush me with the $30 fee nobody could be bothered to mention (Walmart's marketing, fyi, makes literally no mention of this. I checked!) And... now I'm caught doing it again? Really?

  • iamshiwangis Shiwangi Singh (@iamshiwangis) reported

    @TTChelps @tconnect I use @FreedomMobile but have received any network in the running subways

  • mssthang1971 erica (@mssthang1971) reported

    @FreedomMobile you guys have the worse customer service ever and I will be cancelling my line

  • Jon49071940 Jon (@Jon49071940) reported

    @nathanyyc @freedomsupport Are you using the app? I have had issues with it in the past. I can logon via web browser firefox. Try mobile view first, but if you still have issue try "desktop" view, sometimes the multi factor authentication pop ups don't display correctly.