Freedom Mobile

Freedom Mobile Outage Report in Thunder Bay, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thunder Bay, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thunder Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thunder Bay, Ontario 12/10/2025 16:45

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • aefabo andy fabo (@aefabo) reported

    @freedomsupport Thanks for the explanation for the name. I had just viewed some clips on Twitter with rude boors harassing school board members & healthcare workers & yelling about "freedom" to not wear masks & not get vaxxed, totally debasing the meaning of the word. I guess I need to chill!

  • Breeyoree Breanne (@Breeyoree) reported

    @freedomsupport I’m receiving an error when trying to order a new phone; dm’d you for help.

  • ccleighton Dr. Christopher Leighton (@ccleighton) reported

    @FreedomMobile Your price points are terrific. Your service remains terrible after a few years of service. There is a poor transition to service on Nationwide Cell Towers, and service deteriorates at one end of my home...and there are dead spots remaining in LaSalle. @TELUS has better offers.

  • 1ncredulous L. C. H. (@1ncredulous) reported

    @FreedomMobile Charging me twice a month the past 3 months now saying I'm over my limit. Impossible, I'm on home wifi mostly, plus proof on my phone how much network data I use not even close! #freedommobile

  • jasm33t Jass (@jasm33t) reported

    @FreedomMobile worst carrier of canada. I ported my number to freedom. No network even in Vancouver. it is one of the major city in the world. Go to surrey again same problem no network even in the centre of the city. It was worst decision of my life to port my sim to freedom.

  • moe_mnf Rugby Dude (@moe_mnf) reported

    @FreedomMobile Potential customers beware. @FreedomMobile network doesn't work in 90% of the areas, so you will be left paying 100$ per month for paperweight. They have the worst customer service and will not care once they got you in a contract.

  • itsrajatv Rajat Verma (@itsrajatv) reported

    @FreedomMobile I need to cancel my prepaid home internet and only option i have is messaging or to go to the store. Messaging absolutely doesn't work for me and takes a long time. Going to store not possible as i am out. Why calling is not an option?

  • CmnSnc Just_Dad (@CmnSnc) reported

    @FreedomMobile I can't recommend @FreedomMobile. Long complaint wait times (often not able to reach anyone), top up funds missing from account, no standardized billing statements. Very disappointing. More work to move carriers but poor customer service + missing funds is not acceptable.

  • ganjaginga S (@ganjaginga) reported

    @FreedomMobile is the worst mobile company ever

  • RantingCanadian Darryl J. Woytkiw (@RantingCanadian) reported

    @FreedomMobile Problem isi would never pay what you charge for services given your poor coverage and unreliable services About 6 people I work with are with you and I was years ago Dropped calls even in the city, poor service and hardly work out site the City Virgin Bell Telus and Rogers work