Freedom Mobile

Freedom Mobile Outage Report in Thunder Bay, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thunder Bay, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thunder Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thunder Bay, Ontario 03/12/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (34%)

    Phone (34%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • QuantaviusSilky Quantavius Silky (@QuantaviusSilky) reported

    Your team wasted 4 hours of my time and gave me an offer that didn't exist. Please avoid freedom at all costs. They're barely cheaper than the other guys but the service is much worse. @freedomsupport

  • kanuk_krazy Krazy Kanuk (@kanuk_krazy) reported

    @FreedomMobile .. the worst phone provider ever. Customer service is atrocious. Been with them for 2 years, had the same problem of loosing service over and over. They have not even gave me 1 cent compensation, even with the records showing I called multiple times with issues.

  • Chrome262 Chrome262 (@Chrome262) reported

    @L1ghtsword @FreedomMobile Only company that still gives free phones and the only company that has subways service. The others could but done care. Would be nice to have 5G

  • Kerriayel Kaza🇹🇹🇨🇦 (@Kerriayel) reported

    @freedomsupport 1/2 I have questions about why your customer service is so piss poor. 3 days later I still don’t have a simple second line added. 45mins plus on each chat. One agent makes an offer. Transfers me. Next agent says no that’s invalid. Transfers me. Next agent says im sorry, transfers

  • Adiking123 Adarsh dil (@Adiking123) reported

    @freedomsupport @freedomsupport won’t be contacting you guys again to get insulted. If someone is asking for any waiver that doesn’t mean you guys can treat them like we don’t have any self respect. If I wanted to return the device I wouldn’t have purchased it at the first place.

  • s_decembersnows S. S. (@s_decembersnows) reported

    @FreedomMobile can you please help me? I received a cheque from Freedom mobile for service cancellation. I called Freedom to tel them I did not cancel my service but was told there was nothing they could do, my phone number was already ported out.

  • 2Mahnas Mahna (@2Mahnas) reported

    @freedomsupport Ah ok, as AT&T wasn't even an option and T-mobile was who I was having issues with. They must have some serious gaps in their coverage in Niagara Falls New York then as I shouldn't have this much trouble with a Samsung 20+ with 5g enabled or turned down to LTE.

  • dry_nose dry nose (@dry_nose) reported

    @freedomsupport Hi, I haven't been able to access my data for 2 days now. Is there an issue with Freedom? Thanks.

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport I have spoken on the phone no less than a dozen times since December to people at Freedom and not one of them has been able to do anything. Yet. They all say they want to help but are powerless to act. How am I to believe you are going to be able to do any better?

  • ItzzSanya ☛Sanya☚ (@ItzzSanya) reported

    I'm sick and tired of @chatrmobile and their #badcustomerservice online and over the phone #ruderepresentatives #ignorant (10 years wasted) my service is always crashing paying $50+ for trash isn't worth it @FreedomMobile or @PublicMobile you think you can do better?