Freedom Mobile

Freedom Mobile Outage Report in Thunder Bay, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Thunder Bay, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Thunder Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Thunder Bay, Ontario 12/16/2025 00:15

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ecnepsnai Ian? (@ecnepsnai) reported

    @freedomsupport Ah, my apologies. A reboot seems to have fixed the issue. Thanks!

  • BrennanJTC Brennan Conroy (@BrennanJTC) reported

    Dear @FreedomMobile: I submitted a complaint to you via your CCTS form online on the weekend. It's now been 3 full business days and I have not yet received a response from you. I will be taking my complaint directly to the regulator without a response by this time tomorrow.

  • StephFeasby Steph Feasby (@StephFeasby) reported

    @FreedomMobile should be embarrassed- they posted my cell # on their website by mistake & are making me file a POLICE report to have it taken down!

  • eroe1782 Erica R (@eroe1782) reported

    @freedomsupport Already DM’d you but experiencing no service on one of my mobile lines … Please help!

  • thefrankie365 bluke and frances. (@thefrankie365) reported

    @freedomsupport I had my internet restored briefly on Saturday from the Rogers outage but it's been down again in Markham since Sunday morning. I've used almost 4GB of my monthly plan already. Can I get a credit applied to my account?

  • Valeria68994860 Val erian (@Valeria68994860) reported

    @FreedomMobile WOW, talk about a rip off in overages fees for a bit of roaming in the US. +$220 for less than 100mb and 1hr call to a toll free. Stupid me for not getting a Tmobile sim for $25 and 10Gigs

  • davemccauley Dave McCauley (@davemccauley) reported

    @freedomsupport Looks like no one wants to help me as a paying customer for years!

  • mattcruz812 matt cruz (@mattcruz812) reported

    @FreedomMobile garbage, garbage customer service. If I don’t get my phone, I’m gonna switch providers!!!!!

  • JoshV83 Josh Vaillancourt (@JoshV83) reported

    @crosskyle50 @MobileSyrup My wife did. A couple of years ago she ported from Rogers to @FreedomMobile. Within a year she ported to Virgin because her phone was mostly unusable in our city with local Freedom service.

  • alexandrecabr Alexandre Alencar (@alexandrecabr) reported

    🖐Who else hates @ShawInfo / @FreedomMobile bogus WiFi network that just doesn’t work most of the time?