Freedom Mobile

Freedom Mobile Outage Report in St. John's, Newfoundland and Labrador

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. John's, Newfoundland and Labrador 02/02/2026 06:35

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport I wouldn't particularly mind if your online sales channels weren't so ***-backwards, I've spent hours on this now, and the *SOLE* reason I *HAD* to go to a store to get it rigged up is because nobody can tell me a damn thing about when or if or how you get stock!

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport I did fortunately track one down. However, I have another question - I was told, even as a 7y+ customer at this point, that when I went to get it, there was a $30 connection fee. Care to explain what I'm paying you to connect? You handed me a device. I even have to put in the sim

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Are you *actually* shitting me? Why the hell am I penalized for committing myself another 2Y with you guys? What ******** are you connecting you need this kind of thing for? I never had to do this **** when I worked retail! This isn't going to stand. Is $30 worth 4 lines?

  • iamgroot11 Dallas Groot (@iamgroot11) reported

    @adifood1234 @freedomsupport Freedomes home network is great, I just used all my data so I wanted to use the 1GB of roaming I get with them. Its just they change the names of the network (Telus Rogers etc…) to Nationwide so you have no idea which one your connecting too. Only 1 of them works. Or it should

  • KalPDG Pablo G 🇨🇦 🏳️‍🌈 🇺🇾 (@KalPDG) reported

    @freedomsupport can you help me confirm if I'm eligible for upgrade to an iphone 12 pro? and how much it would be monthly for me?

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport 4 people, $40x2, 25x1, 30x1 ... gone. Interesting sort of economics you've got going there, but I won't contest it if you feel losing a 7 year (and otherwise fairly likely to be faithful) customer over $30 is worth it. I run the account, so the others are coming with if you want.

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Cause I gotta say, if $30 helps develop your network, I'm curious as to what the hit to near total profit margins 4 lines is gonna do to help that along. This is bullshit. I'm sorry, it's bull. This time, I am giving an ultimatum. Fix it, or I leave with 4 other subscribers.

  • 2rky 2rky (@2rky) reported

    @freedomsupport hi. I got my number in 2017, the representative told me I don’t need to visit a branch to cancel the number and I left Canada mid 2020 and never used the number, now I received an email with unpaid balance !! How to solve this issue, I want to cancel the number

  • Kassie_YEG Kassie (@Kassie_YEG) reported

    @freedomsupport sadly you idiots have made looking in my acct too big of a pain in the ***. 2 step verification? **** YOU!! 1 call to Shaw, house phone installed NO MORE @FreedomMobile phone. No more 2 step verification to simply look at my acct. And I sold the samsung

  • 59mimico B Cliff (@59mimico) reported

    @freedomsupport @FreedomMobile is there current issues with your service in the South Etobicoke area? Call drops and poor reception. This has just happened recently.