Freedom Mobile

Freedom Mobile Outage Report in St. John's, Newfoundland and Labrador

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. John's, Newfoundland and Labrador 11/24/2025 05:10

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (37%)

    Phone (37%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (4%)

    Wi-fi (4%)

  5. TV (2%)

    TV (2%)

  6. E-mail (1%)

    E-mail (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • akshitraheja AKSHIT RAHEJA (@akshitraheja) reported

    @CrystalGs_World @freedomsupport I am having the same issues. @freedomsupport you need to escalate this. You guys are not even aware of the issue. What are your field analysts doing if they are not aware of the issue? Everytime end user has to complaint and then it’s escalated. Ridiculous.

  • angelsoftdesu angel ┐(￣ヘ￣)┌ (@angelsoftdesu) reported

    @freedomsupport you guys have the worst ******* customer service on this planet im mind blown

  • oscarlyngarcia Oscarlyn Garcia (@oscarlyngarcia) reported

    @FreedomMobile You need to expand your service between Windsor to Leamington. Very very very bad coverage to a point where I am looking for options to go to another carrier.

  • akshitraheja AKSHIT RAHEJA (@akshitraheja) reported

    @freedomsupport How much time will it take to fix. Any ETA for that?

  • Sammy_xooxo Sam (@Sammy_xooxo) reported

    @freedomsupport That’s not even what happened. Lmfao. I brought my own device. And now I’m stuck with a phone that doesn’t have service when I move for school. You’d think if you can’t provide a service you wouldn’t make someone pay, or at least offer them a discount.

  • StablesValerie Valerie Stables (@StablesValerie) reported

    @freedomsupport I couldnt dm you bc your network coverage sucks!!!!!!

  • luv_sharmz Sharmin (@luv_sharmz) reported

    @FreedomMobile rep at Marlborough mall in Calgary was not helpful to us at al. We just needed a pre paid account and transfer the number. They right away refused to help. You just lost a good customer!

  • kiana_sao Kiana (@kiana_sao) reported

    @FreedomMobile How can your customer service be this horrible???

  • Sammy_xooxo Sam (@Sammy_xooxo) reported

    @FreedomMobile “no-term contracts” my ***. do not go with this phone company. The service is ****. They lock you into a plan even though they promise it’s not a plan and you’re not locked in. You’ll have to pay $500-1,000 to get out of it. Just don’t. They’re ****.

  • 0Teacherbot2 TeacherBot2.0 (@0Teacherbot2) reported

    @freedomsupport I was actually referring to Apple. I have no issue with Freedom Mobile Care at all. The irony of experiencing "freedom" by purchasing Apple products was my point.