Freedom Mobile

Freedom Mobile Outage Report in St. John's, Newfoundland and Labrador

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in St. John's, Newfoundland and Labrador 01/26/2026 13:25

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Phone (17%)

    Phone (17%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • PazJurado89 Paz Jurado (@PazJurado89) reported

    @FreedomMobile @freedomsupport I had talk with a very rude supervisor, I asked his name and He said he can’t give me that information! I ask him to please speak slower and he didn’t, very bad service!!

  • herJulz JULZ (@herJulz) reported

    @FreedomMobile Thanks for your HORRIFIC customer service and @Moto for not standing by your products!! #lessonlearned

  • b14e69fab2ce45e Tonie Ogilvie (@b14e69fab2ce45e) reported

    @freedomsupport Loving the customer support and the way you all stand by your product. Bought $50 charger as I was told it was guaranteed for life. It stops working, I have no other charger and you won't replace it. The store where I bought it is closed...now what?

  • akaEnqsi 999 enqsi (@akaEnqsi) reported

    @FreedomMobile Good price with terrible reception

  • RichardFHowes Richard Howes 🇨🇦 (@RichardFHowes) reported

    @FreedomMobile iPhone13 sales must be slow.

  • TheConceptBoy Miles Andy Thatch (@TheConceptBoy) reported

    When your outsourced phone support is so bad that the mere phone upgrade becomes an closed loop of phone support telling to contact chat support and then chat tells to phone, the path of lowest resistance is to switch to a new carrier who has their **** together. @FreedomMobile

  • apihtawikosisan âpihtawikosisân (@apihtawikosisan) reported

    @KimTallBear @FreedomMobile Damn, it seems like all the carriers run the same scam. So much for options.

  • WorriedQuinn WorriedQuinnHughes (@WorriedQuinn) reported

    @followthetwitt @freedomsupport It’s unlimited data access. You get 20GBs of that in high speed LTE. It’s all in the same big letters- not sure what the comprehensive issue is other than you would just like it to be something it says it’s not.

  • AviBarua15 Avi Barua (@AviBarua15) reported

    @freedomsupport However, when I called customer care today, I was told I will not get any credit of 45 dollars so called up gradation fee Ok, is it a fault of mine or your sales policy? I was quite loyal to freedom, although I had offers from Telus via my company..cont

  • AdamGlazier4 Adam Glazier (@AdamGlazier4) reported

    @FreedomMobile I payed my prepaid bill yesterday and you cancelled my service today and won’t refund me what a way to treat customers I only got 3 hours of service for 67.50 what a joke