Freedom Mobile Outage Report in St. John's, Newfoundland and Labrador

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (65%)

2. 

   Phone (20%)

3. 

   Wi-fi (6%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   TV (2%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• jennifer stephens (@ohnojen) reported a minute ago

  @FreedomMobile Hey how about you address the customer service and not worry about resolutions. Instead assist customers and then worry about this other stuff. Lots of angry people about service and silly policies

• Aatish Bhardwaj (@aaybeerocker) reported 5 minutes ago

  Hey @FreedomMobile … as your genuine customer I only asked for an increase of data on my current plan because other new users are getting more data on same plan but instead of helping me out your customer care rep. just gave useless reasons.. is this how you deal with customers?

• DaveyDave Moe (@DaveyDaveMoe) reported 10 minutes ago

  @freedomsupport Hey I'm having account issues, and was hoping you could help

• SC (@oh_ho_ho_hoe) reported 12 minutes ago

  @freedomsupport My husband has been in constant contact with somebody regarding our multitude of issues. But we are no longer receiving useful updates or any kind of assistance that is in any way useful or mitigating the situation in any way.

• Christine (@Cmhl93) reported 13 minutes ago

  @freedomsupport For some reason, this week my iPhone 11 is unable to send text messages to android users. Is this something you can help me with?

• Raman (@rdsraman16) reported 14 minutes ago

  @FreedomMobile, THIS IS ABSURD ! I placed an order for iPhone 13 pro 256gb at Dufferin location paying extra $100. I was told it’d take 3-4 weeks at max but it’s been more than 9 weeks now. I’ve been a customer for the past 3 years. Is this how you treat your customers ?

• Laurence Lui / 呂朗鳴 (@larrylarry) reported 16 minutes ago

  @freedomsupport Where exactly was tunnel service expanded?

• Nïc Cuntÿ (@nicolecounty) reported 17 minutes ago

  @FreedomMobile Just had your customer service hang up on me? Real professional of him. I’m actually gobsmacked. Can’t wait to switch my phone and broadband now #freedommobile #canada #dontbother

• . (@nonamemoneyacc) reported 19 minutes ago

  @FreedomMobile won’t let me port out my number. Been on the phone with them all morning and it’s problem after problem. First, I get hung up on. Then they tell me no port request was put through. I call Koodo and they say it has, but we still put out another………

• Zain (@syedzali71) reported 21 minutes ago

  @FreedomMobile y’all genuinely trash why do I not have service at home😭