Freedom Mobile Outage Report in St. John's, Newfoundland and Labrador

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

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Problems in the last 24 hours in St. John's, Newfoundland and Labrador

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in St. John's and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

1. 

   Internet (48%)

2. 

   Phone (37%)

3. 

   Total Blackout (7%)

4. 

   Wi-fi (4%)

5. 

   TV (2%)

6. 

   E-mail (1%)

Community Discussion

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Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• Corbin (@Ravetcofx) reported 9 minutes ago

  @freedomsupport SMS is not working

• Lev Atate (@jleighton22) reported 9 minutes ago

  @Randy40575132 @freedomsupport I’m leaving. I stuck with them since I had a deal with unlimited USA roaming but it looks like I’ll be traveling more in Canada for a while. I depend on reliable service and this ain’t it.

• Kelv a.k.a BigBant / kHuggles (@kelvinleigh) reported 10 minutes ago

  @FreedomMobile So new customers on black Friday can get 40GB data deal for $80 Canadian but me a customer for over 5 years can't get mine changed from 25Gb for $100 to anything close to the above offer. Please make this make sense. Gain new customers while losing loyal ones?

• @Sungmanitu65 (@sungmanitu65) reported 11 minutes ago

  I have to step out for a short while to pay my phone bill for @FreedomMobile It's due tomorrow. I sincerely hope my service won't be suffering anymore. 🤞

• Tim From Toronto (@TimFromToronto) reported 14 minutes ago

  @freedomsupport - Why am I getting a "Not registered on network" message? I can't call or text.

• Jenny (@jinkang5858) reported 14 minutes ago

  @freedomsupport I’m getting very frustrated with a simple number porting in experience right now, still no resolution after 8 hours ordeal, been told have to wait 24 hrs to get my cell phone number active, They don’t tell me why!!! Would you be able to help?

• Nithin Kumar (@Bullseye90) reported 16 minutes ago

  @freedomsupport Hi freedom mobile, I had a hardware upgrade done online on Nov 20th and had no email confirmation with tracking details, upon calling customer care they say it was already shipped via fedex and it has been delivered to wrong address, please help **URGENT**

• Bidisha Bhattacharya (@bidisha1104) reported 17 minutes ago

  @FreedomMobile as bad is your online/phone customer service,I found a excellent service at one of your store at kingsway,Vancouver,executive:Flora,the amount of effort from store she tried to solve this easy thing. 10% of that effort from your backend would have solved the issue

• Sunshine Vocals (@sunshine_vocals) reported 18 minutes ago

  @freedomsupport I am just wondering why I can't respond in a group chat with Google messages? It's a chat with Android and IOS users, thus is SMS. I am not able send a reply, it's says "service not activated on network".

• DLamichhane (@proxyDep) reported 19 minutes ago

  @freedomsupport Goes to partner network right a way after leaving your city area… very less home coverage…. Fed up