Freedom Mobile

Freedom Mobile Outage Report in Mont-Joli, Bas-Saint-Laurent, Québec

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Mont-Joli, Québec

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Mont-Joli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Mont-Joli, Bas-Saint-Laurent, Québec 12/05/2025 22:55

December 05: Problems at Freedom Mobile

Freedom Mobile is currently having issues. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (20%)

    Phone (20%)

  3. Total Blackout (6%)

    Total Blackout (6%)

  4. Wi-fi (6%)

    Wi-fi (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • bennettchin Bennett (@bennettchin) reported

    @FreedomMobile Too bad you can’t tell me the cost of my monthly plan when I call your customer service to ask.

  • k_4tie Katie (@k_4tie) reported

    @FreedomMobile spoke with multiple different people at cust service about a rep that failed to cancel a phone plan, continued to charge me without any notice. Anyone care about this?

  • Samia16729186 voting account for Shawn (@Samia16729186) reported

    @TheJUNOAwards @ShawnMendes @FreedomMobile Bad reputation STREAM WONDER #JFCShawnMendes

  • Trevorglove Trevor Fedan (@Trevorglove) reported

    @FreedomMobile way to help Canada out during the pandemic by outsourcing all your call center Jobs to Egypt Is @ShawInfo doing the same thing on there side of thing? Also why have they been instructed not to transfer calls to Canada and to say no and be as difficult as possible?

  • mattybigslop matty🥕 (@mattybigslop) reported

    Hello @FreedomMobile I’d like to file a complaint

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport If there's something practicable to be done on that, telling you the phone should at least be enough for you to know if you can in fact help with it. I'm not going to waste even more time on DM's to resolve this. Why offer this to your customers when it's basically a farce?

  • ArcticEidolon Jimbob Jones (@ArcticEidolon) reported

    @freedomsupport Like, I spent multiple hours and 2 months chasing down my LG phone, you still tried to ambush me with the $30 fee nobody could be bothered to mention (Walmart's marketing, fyi, makes literally no mention of this. I checked!) And... now I'm caught doing it again? Really?

  • Jon49071940 Jon (@Jon49071940) reported

    @freedomsupport Not something you can test obviously, but we are not sure if we could even make an emergency call if needed?. Last outage was 47 continuous hours, hopefully nobody has any issues during this time.

  • JanetGlassford Janet Glassford (@JanetGlassford) reported

    @FreedomMobile - I'm calling Federal Gov't here in Canada - 1 800 859-8281; why won't my Oh Canada [Canada-wide call/text plan] allow this? Offices are closed due to Covid; this is essential service - pls resolve. Thanks.

  • m_mightyjay Matthêw j (@m_mightyjay) reported

    @freedomsupport I still can’t login into my account