Freedom Mobile

Freedom Mobile Outage Report in West Kelowna, British Columbia

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in West Kelowna, British Columbia

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in West Kelowna and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in West Kelowna, British Columbia 08/29/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (39%)

    Internet (39%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • nichibs Nicola (@nichibs) reported

    @freedomsupport are there any issues right now as I cannot log into my account either through the app or online

  • jonahhundert Jonah Hundert (@jonahhundert) reported

    She can't even get proper service on the phone, let alone try and confront this vicious transphobia from @freedommobile without deadnaming herself. She can't even use her legal name on the phone!! 3/

  • Tedesco Tony Tedesco (he/him) (@Tedesco) reported

    Ever try to cancel a deceased person's mobile? I can tell you @FreedomMobile doesn't make it easy. 3 calls and still I will need to email them. They might get back to me in 5 biz days, ONLY if I've provided all the proper documentation. Should have just lied and said I was him.

  • crazyxtina #TheWorldIsWatching (@crazyxtina) reported

    @FreedomMobile ONCE AGAIN I’M PAYING IN ADVANCE FOR A SERVICE THAT IS UNRELIABLE. #FIXIT #FIXITNOW !!! I’m so over this. I’ll have 3 lines and can’t even call you directly BECAUSE I HAVE NO SERVICE.

  • mystikrave 🌟 MystikRave 🌟 (@mystikrave) reported

    @freedomsupport My husband and I have tried that several time. Doesn't work on roaming either, at best we have had 1-2 bars at best and calls and texts still not going through. Just looking for information on what is happening mostly to hopefully get some sort of eta on service restoration.

  • JuliaNichols_ ♡ Julia (@JuliaNichols_) reported

    @freedomsupport Is there any timeline of when this is going to be fixed? Also are we going to be charged for the 3 days that your service was out?

  • girlwellread Girl Well Read (@girlwellread) reported

    @FreedomMobile my service is out for the second day in a row. How is this acceptable in 2022? It’s not 1983…

  • NickResonance Nick Resonance (@NickResonance) reported

    @freedomsupport Is there currently an ETA for service restoration?

  • Tedesco Tony Tedesco (he/him) (@Tedesco) reported

    @dtcooper @freedomsupport If only. My bad. I didn’t rush to cancel his phone right away. You know, grief. Irony is if Mike didn’t pay his prepaid phone by 1st of month they would suspend the line immediately.

  • junhu604_jun Jun (@junhu604_jun) reported

    @freedomsupport The service in Ottawa is down, how can I make any phone calls?