Mass Effect Andromeda status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Mass Effect Andromeda reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Mass Effect Andromeda users through our website.

• Online Play (67%)
• Game Crash (33%)

Live Outage Map

The most recent Mass Effect Andromeda outage reports came from the following cities:

City	Problem Type	Report Time
Auckland	Game Crash	2 months ago
São Joaquim da Barra	Online Play	2 months ago
Lichfield	Online Play	3 months ago
Mobile	Online Play	9 months ago
Leeds	Online Play	9 months ago
King's Lynn	Sign in	10 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Mass Effect Andromeda Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Psychagogos (@RedGnosis) reported 1 minute ago

  @gielmont This game conflicts me because many parts of it are very well done, but then other parts are just repetitive fetch quests. Mass Effect Andromeda was made using the same engine near the same time, I think, and suffers many of the same problems.

• 
  Replica Velocity (@ReplicaVelocity) reported 1 minute ago

  -sticking to any kind of plan. Dark energy, the Cerberus plotline, so many little things were clearly planned and then dropped. You then had the Mass Effect 3 issue where two particular figures wanted the Shepard of ME3 to be their image of Shepard, not the players.

• 
  Conrad Bastable (@ConradBastable) reported 2 minutes ago

  @LauraFlowD Hey now, right before i hit “post” I moved the TL;DR up from the very bottom of the post to the top! Surely that was a public service I also miss Mass Effect

• 
  💀 Ali💀 (@GenocidalFetus) reported 3 minutes ago

  It's pretty baffling how the Mass Effect team was so scared of mlm relationships. At least there's mods that fix that injustice.

• 
  VengeanceOfSet (@VengeanceOfSet) reported 6 minutes ago

  @Pirat_Nation If they can so easily identify problems then apparently the dev ain't so grand either. No one attached to any level of decision making in the era of Mass Effect Andromeda / Anthem should ever be allowed to criticize game players. 2 platinum level franchise opportunities completely fumbled.

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  Insein🎮🇺🇸 (@Insein81) reported 7 minutes ago

  @Grummz No. Anthem should have never happened as conceived. If it was a single player game with some multiplayer attached on, sure. They wanted live service and it was not built for that. They sacrificed Mass Effect for this game.

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  Julian II (@JulianHeliosII) reported 7 minutes ago

  @Knights_Path Thinking some more, when the player asks a question you have a problem to solve: The player idle while asking a question looks blank Mass Effect solved it through a close up shot here and there, obscuring the body so you can't see Shepherd's hands Baldur's Gate had transition anims between lines from pose w/ anim to pose w/ anim, which kept the silent protagonist of the dialogue engaging You should choose one of these, or a mix of both, to keep the character from feeling plastic. The speaker need not have this because they are generally receiving queries and questions from the speaker, but stance changes are crucial for the target speaker

• 
  Victor Garcia (@vmg__0) reported 8 minutes ago

  @ChShersh Survivorship bias may be at work here, you probably don't play or think about the completely broken games. (Remember that one Mass Effect game?) Also, games are art and what is considered broken or not is fuzzy, often when there are bugs they become part of the game because they are fun.

• 
  Star Wars Timeline (Ben) 🇷🇺🇺🇸 (@SWT_Channel) reported 10 minutes ago

  @lssjxeno @SabamonsterSR 1. SBI is a bunch of angry feminists, not gamers. They entred a predomenantly male-centric industry loved by both men and women, and started lecturing fans on feminism, race, and diversity. Literally every came connected to their direct influence is a financial disaster. Fans aren't jumping at every opportunity to slur, trash, and cheer the financial flops of ethnic stories/characters. Evidence? From major supporting cast like Barret (FF7), Dudley (SF), or leading cast Spawn (SNES), Jacob (Mass Effect), Shadow Man (PS1) and +10M resounding success of AC: Origins proves majority of gaming nerds are receptive and open minded people who root for good games. Race isn't the issue, quality always is.

• 
  porkinscopilot (@porkinscopilot) reported 12 minutes ago

  @larryemcdaniel @GoodGameKofi Problem was they did not own many of the 360 big IP's outside of Halo. They later bought Gears and Forza in the one Gen All those biggest 360 games were third party mass effect, fallout ,COD,ES etc PS turned around on the 4 had better pricing and got the marketing for 3rd parties

• 
  Jeremy G. (@XeoMafia) reported 15 minutes ago

  @DanVMaul Halo Reach & Gears 3 were the only 1st party games. Mass Effect 2 was timed. Witcher 2 was exclusive by happenstance But you just showed that Xbox was relying heavily on 3rd party exclusives which was the problem & dwindled as time went on

• 
  nero (@n3ro) reported 20 minutes ago

  Go fix the ending to Mass Effect 3. . .

• 
  HurtboxTV | MS-623 EWGF Custom Type (@HurtboxTV) reported 21 minutes ago

  The biggest issue is that the average consumer got into the MCU and it made a gorillion dollars so other companies focus tested the **** out of what the normies actually liked. They then took that information and figured "if we apply this to literally everything we will make tens of gorillions!" Not realizing that not only would this invite the wrong crowd in, it would push out the ones already there who were buying their products. There's a reason modern AAA gaming sucks and it's because normie level MCU enjoyers figured if they liked slop and ironic quickly dialogue with sassy characters that everyone else would. They then proceeded to nuke every franchise they've been a part of with one dimensional characters and sassy girlbosses in a "subversion of the genre/media you're used to" type writing. It's funny when you think about it that there are very few IPs that never fell into this trap and they're doing just fine if not better. Franchises like Gears, Halo, Mass Effect, etc all used to take themselves seriously to some degree. They had writers who cared about telling a story and making a game that was fun to back it up. Now it's live service, accessibility, representation,and a whole host of other dog **** design decisions that took these games from console sellers to the bargain bin on the verge of collapse. The video game industry needs to pop again. Cause right now all my favorite franchises ******* suck and I only enjoy playing either indie games or gacha games like Nikke and GFL2 atm.

• 
  Vespaaa's resting 🔜 AX (@myko_ii) reported 24 minutes ago

  The last game I tried streaming was Mass Effect and I just could not stay focused. I'm sorry but I got incredibly bored with that game 😭😭 I also considered BG3 but the problem is that I spend more time dilly-dallying than actually progressing 💀

• 
  Rosalina's Top Luma (@ReactionaryLuma) reported 26 minutes ago

  @frogarchist My problem with ME3 is that ME2 clearly brought the series into a much more complex push and pull, and then 3 turns everything back into cartoonishly simple moral choices. Like there's a valid reason to be a renegade in Mass Effect 2. In Mass Effect 3 its just clip farming.

• 
  meeb 🧛🏻‍♀️ (@orinsbutt) reported 31 minutes ago

  Fix me non verbal mass effect time

• 
  Kelsey (@pwu80d) reported 31 minutes ago

  @kalaelizabeth I think that's definitely true right after Dragon Age Origins. (And you can argue the same for Mass Effect to a certain extent even with 2 though that game was close to being as good as the first.) 2 was a noble but broken attempt thay some people a lot of love and worth in

• 
  Ella (@jnxznvik77) reported 33 minutes ago

  @Eon_Nova @nostalgiaa Mass effect and crash bandicoot mentioned 🎉🎉

• 
  Rick O'Shay (@shay_o66668) reported 34 minutes ago

  @luskybe @DanticsOfficial Tim hijacking the role of the main villain feels completely contrived. And having service be the main enemy is contrary to what all the marketing showed. All the marketing showed us fighting Reaper forces. They didn't show us fighting Cerberus troops. Cerberus was established in the previous game to be an untrustworthy but important Ally. Mass Effect 3 was supposed to show us all putting our differences aside and fight a much larger mutual enemy. Instead we have 18 missions fighting Cerberus and only 11 fighting the Reapers, and fighting the Geth for five missions. And if Cerberus was brought in to diversify the enemy forces, well, the Reapers could have easily done that they intermixed the reaper units with the collector units.

• 
  Vol fan 83 (@TheVolguy83) reported 34 minutes ago

  @MisterCiv Issue is it gives permission for them to do it in every game now. Star wars survivor series, won’t be able to use the force u less you buy an upgrade? Mass effect, only get some guns but good ones are all pay to play? That goes for any and every title they and their peers make.

• 
  Gareth Walker (@Revision_124c41) reported 36 minutes ago

  @Beastiarii @Darket696 @K__Med This is a misconception sadly. Robbie Bach was in charge during Xbox's most successful era. He's the one who launched the Xbox 360, he's the one who helped organize many of the studios and the companies IPs. Such as Halo, Gears, Fable, Forza etc. He was the one who planted a flag for exclusivity for titles like Bioshock and Mass Effect 1. he was head of Xbox until 2010. 5 years after 360's launch. That means that many of his decisions and efforts ran through to 2012. He's also the reason you got the NXE, Blades, Xbox Live, and the many deals for things like Netflix. When Mattrick took over in 2010, Xbox 360 was already a success and leading PS3. He greenlit the Kinect. He was the one who didn't continue the acquisitions of exclusives and studios while sony was stacking release after release after release. During his time he lost momentum and the PS3 caught up and surpassed the Xbox 360 in sales. He looked at the usage data of Xbox 360 users and decided that since most Xbox users use the 360 to stream entertainment that taking kinect to the next level and integrating a dying technology like cable TV into the xbox was the way to go. That lead to him setting course of the hardware and OS team to change direction for the Xbox One. It was under his watch that a shfit to overly strict always on connections was decided for Xbox. Then in 2013 he revealed the hardware, told 80m xbox 360 gamers that they should stay on 360 if they didn't want an online connection. This resulted in the walking back of a heavily integrated drm system and publication process that wrecked the XBox XDK to the point that it actually got worse. Ruined Xbox's reputation. Destroyed their good will. Gave Sony the opportunity to pull out in front for the next generation. Did I mention these decisions also hurt the hardware architecture of the Xbox One because focus was put on non gaming features instead of game development? Well that happened. Xbox One VCR model was inferior to the PS4. At 100 dollars cheaper with a proper architecture suited for modern games that weren't madden. Sony trounced on them. That isn't even getting into the stupid name he green lit that gave gamers a way to taunt the brand, X-BONE. This lead to the quick dismissal of Don Mattrick from his position as he went to zynga. This lead to interim leadership with Julie Larson-Green for the following year until Phil could take the position in 2014. That means Mattricks plans were still in play, Julie was forced to hold an umbrella for someone else. Competent enough for the job imho, but never given the opportunity to prove herself to do so, since she was just there to keep the lights on. Then Phil came on board and had to right an already sinking ship that was being outsold 2.3 to 1. That gap would never close. Phil started out his first full year in 2015. They redesigned the One for the One S to put it on better or equal footing with the PS4. Got rid of the Kinect and made it possible for the VCR model to better compete. Gave us the One X and Backward Compatibility program (which was not cheap). Launched game Pass. by time he corrected these things his one weakness began to over take him. He doesn't know how to run studios. He's no Shuhei Yoshida (neither is anyone at sony these days mind you). By time all of this came together in 2017, the xbox was delivering compelling exclusive software. It was taking 3 years or more to get something out the door. Game Pass sabotaged any chance at a win they had. Just look at how poorly gears 4 and 5 did as a result, especially with that 1 month free. Discounts for the Halo MC steelbook and halo 5 steel book were dirt cheap within a matter of months. Day one game pass killed xbox and that was probably his first true bad move. Mattrick wouldn't have done a better job in this regard. I feel game pass was inevitable. Mostly because of Satya Nadella's position on software when he took over. Windows, Office, Cloud, anything microsoft was either cloud or subscription models. Do with that what you will, but this is why I start pointing to Satya as the actual problem here. Gears and Halo could have helped make Xbox healthy. Again assuming woke changes and other crazy nonsense wasn't at play. I have separate opinions for that and they are equally as negative. So where does that land us? two ceo's left with a dumpster fire because of two men. Don Mattrick and Satya Nadella.

• 
  Slade 🇺🇸🇩🇴 (@Slade_AF) reported 37 minutes ago

  @wesleytypes @EA They never bothered to fix Andromeda and we never even got that Quarian DLC. If it’s not an immediate monetary success, EA will force the studios to abandon it. Much like Anthem, RIP. I don’t think we’ll get another Mass Effect for another 10 years, and that’s me being hopeful.

• 
  Timothy D. Nutt (@timothydnutt) reported 39 minutes ago

  @EA @EAHelpOfficial_ I still have not received a response or resolution regarding either issue documented in this case. Mass Effect: Andromeda will not connect to EA’s online services on my account. This prevents me from accessing the game’s online and multiplayer functionality. I have already attempted the available troubleshooting steps, but the problem remains unresolved. Second, I purchased Mass Effect: Andromeda multiplayer DLC packs specifically for online multiplayer content that I cannot access because the game will not connect to EA’s services. I am therefore requesting a refund for those online DLC purchases. The purchased content is unusable through no fault of my own. This case has already been pending without an adequate response. Please escalate it to a support representative who can examine my EA account, game entitlements, and purchase history and provide an actual resolution. Thank you.

• 
  Riceatron (@Mikearice) reported 43 minutes ago

  Halo Reach is the Mass Effect 2 the of Halo in that it's followed up immediately by a worse game but if you're smart you can see that it had all the same problems the whole time

• 
  🤘🇨🇦 Ben 🇨🇦🤘 (@browland1) reported 44 minutes ago

  @MikeDKirby @kalaelizabeth BioWare is a good legacy name and the success of the Mass Effect Legendary Edition is proof that the IPs still have gas in the tank. The issue is that the BioWare of old no longer exists, key talent was forced out by bad management under EA and only a shell remains.

• 
  The White Queen (@WhiteQueenNV) reported 48 minutes ago

  The problem, I think is that Baldur's Gate 3's romance and really character writing in general is actually kind of piss weak. Nobody feels like an actual person. It is so much weaker and less coherent than anything from early Dragon Age or Mass Effect.

• 
  The Laconic Sardonic (@FabricateClaim) reported 52 minutes ago

  Dragon Age, Mass Effect and KOTOR sold because they were good single player stories, no live service required. Now the only thing these companies have to sell is their reputation, and they think its worth $80. I'll take the gacha slop over the struggle session.

• 
  Oscar Vera (@OscarVera22) reported 55 minutes ago

  @donutzski Like for real... When mass effect Andromeda was broken it llooked better than this

• 
  Selobay (@selobay) reported 55 minutes ago

  No official word that EA’s new owners will sell BioWare — just strong LBO logic. $55B deal closed this week with ~$20B debt. Standard playbook: cut costs + sell non-core assets. BioWare fits (Veilguard miss, Anthem flop, now <100 staff, no reliable cash flow). Analysts flagged it months ago; ex-producer Mark Darrah noted selling studios/IP can knock real money off the debt. Waiting for the Amazon Mass Effect show (filming late 2026 → 2027-28 release) could revalue the IP like Fallout did. Smarter long-term move on paper. But debt has a clock (~$1B+/yr interest). Private owners usually prioritize quick deleveraging over waiting 18-30 months for an unproven TV boost. BioWare isn’t a cash engine like Sports or live service. If it does go on the block, the most logical buyers are Microsoft (Game Pass + RPG appetite) or Sony (single-player narrative strength). Amazon is a dark-horse option thanks to the TV series. Disney is a longer shot. Short-term incentives lean sell. Long-term value leans hold. We’ll see which wins.

• 
  🔥M̵̦̳̃̓ä̸͇́͊n̴̞̾̾n̴̬̅ȍ̸̪l̷̢̰̐͌ó̴̪̭͝🔥 (@targetZR0) reported 59 minutes ago

  @Rogues_Sugah7 Fix that ending how they fixed mass effect 3s ending. That choice bullshit is bleh. 😓