Namecheap down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Namecheap reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Namecheap users through our website.

• Domains (67%)
• Cloud Services (33%)

Live Outage Map

The most recent Namecheap outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Domains	1 month ago
Guayaquil	Cloud Services	2 months ago
Zürich	Domains	2 months ago
Zionsville	Hosting	3 months ago
Lake Charles	E-mail	3 months ago
Marinha Grande	Domains	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Namecheap Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EJ Gibney (@EJGibney) reported 1 minute ago

  @Namecheap @Outcarb @conspirator0 For clarification, you're stating the scam website is legitimate because the scammer behind the website told you it was legitimate? Ignoring the scheme to use an artificial network of 600 social media accts, impersonating Elon Musk to encourage the purchase of fake watches?

• 
  mdmck10 (@mdmck10) reported 6 minutes ago

  @Namecheap Discord phishing site at hxxps://disordapp[.]codes/login, please suspend

• 
  Keno Fischer (@KenoFischer) reported 6 minutes ago

  @AlesandroOrtizR @Namecheap They didn't explicitly say that, but said it was an "unforseeable glitch", which I read as much. Turns out all of our other DNSSEC-enabled namecheap domains are also down, so I'm back in the support chat right now...

• 
  Paul Philippov (@themactep) reported 7 minutes ago

  ******* @Namecheap ****** up its DNSEC again. 20 of my domains went offline. ******* circus is at it again. every ******* year! and their bangalorean support is useless at best. aarrgghh...

• 
  CryptoNat (@CryptoNat7) reported 7 minutes ago

  @Namecheap, reply to multiples tickets submitted is always a good thing to keep a customer satisfied. Buy a namedomain with @Namecheap was one of the worst experience for me. No customer support. What can I do to be heard ? Thanks.

• 
  James Coote (@jkcoote) reported 8 minutes ago

  @Josh_Gideon @Namecheap Any tips on submitting effective take down requests? Had a case last night hosted on namecheap coincidentally which I may submit today if the process is easy!

• 
  Keaton (@keaton) reported 9 minutes ago

  @Undeveloped any plans to support the 11 newest @HNS / @Namecheap TLDs? would love to list 🙏🏻 (currently getting an error upon hitting ‘Add’)

• 
  Conspirador Norteño (@conspirator0) reported 12 minutes ago

  @Namecheap @EJGibney @Outcarb How did your "customer" confirm that an obvious scam was "legitimate"? That seems like a contradiction in terms, and you should probably review your processes to prevent your service from being exploited like this in the future.

• 
  TLDN (@tldn) reported 13 minutes ago

  @Namecheap registered domain is a major scam site boonjiproject(.)live also using your hosting. Needs to be taken down.

• 
  Reverend (@Wamuhu_) reported 17 minutes ago

  @Namecheap I can't access my site. And I need to speak to support without going through my backed. Is there a way to talk to support directly?

• 
  Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported 19 minutes ago

  @KenoFischer @Namecheap Ah, so NC confirmed issue was on their end? I thought there was chance issue was due to normal cycle + Google DNS caching incorrect data, since that was only resolver giving me issues. Good to know it was at NC's end.

• 
  Christian (@FlappyBerk) reported 22 minutes ago

  @UK_Daniel_Card @GazTheJourno If that's true that makes a pleasant change from the CEO of NameCheap being made aware of blatant phishing sites, and responding by saying they don't care if it's not logged by an existing customer in a specific way, and if they don't like that they can complain to ICANN instead.

• 
  Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported 22 minutes ago

  @KenoFischer @Namecheap Good luck, hope you can resolve soon. I was able to fix mine by toggling DNSSEC off for a few mins, then turning it back on. I only had one domain with NC DNS + DNSSEC enabled. All my other domains have DNS with other providers or didn't have DNSSEC enabled (unused domains).

• 
  InformarEs (@InformarEs) reported 24 minutes ago

  @Namecheap No tickets, account deleted, domains cancelled almost two months ago. Dozens of tickets, dozens of emails, dozens of chats, never solved anything. @NamecheapCEO

• 
  🇲🇽 ҜДT̴ИД爪Ξ$🇲🇽 (@KATNAMES1) reported 25 minutes ago

  @DotWeekly @Namecheap Damn that’s hard to believe!

• 
  Fauzan (@_fauzan_x) reported 30 minutes ago

  My account has been temporarily locked due to suspected fraud. I contacted the support/live chat. Ticket #TJU-748-11340 was submitted for 3 days still no update. Can you help out @Namecheap?

• 
  Cere.al 🏴‍☠️ (@internetdomains) reported 31 minutes ago

  @Namecheap Made a $2500 purchase and you lock our account. Seriously? You couldn't just send an email for whatever verification you need us to do? ​ "Being careful" is one thing. Locking out a premium customer out of their account is another. Please fix it.

• 
  Carl Alexander (@twigpress) reported 33 minutes ago

  @jonathan_dejong @YmirApp @zackkatz I tagged namecheap so maybe support will help. XD

• 
  I'm Drunk SEO Robot! (@drunkSEOrobot) reported 33 minutes ago

  Have a question…. Study on the NameCheap Blog - How to Fix Both by.

• 
  Luis Ernesto (@TheFlakitoNeT) reported 37 minutes ago

  @Namecheap 😱😱😱😱😱😱What an excellent service, incredible, they did not spend more than 10 minutes, they did not even label them and they reacted faster than the impersonated ones. My next dedicated contract here without a doubt, this is first class attention.

• 
  Amers (@Amers60075625) reported 39 minutes ago

  @zackwhittaker @bbkhbb @Namecheap today I had some orlando phone number try to buy the road I live on. seriously, wtf?

• 
  Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported 40 minutes ago

  @KenoFischer @Namecheap If it's helpful in your chat as proof of more than one customer affected, my affected domain was aogarantiza[.]com from 8 PM ET sharp until around 10 PM when I finished remediation steps myself.

• 
  Roberto Carlos Rubio (@rubiorguez) reported 45 minutes ago

  @namecheap "No Such User Here" This message is received when receiving / sending emails, second domain in which it happens. After 50 mins support staff says "I have no problem". What's going on?

• 
  Reverend (@Wamuhu_) reported 49 minutes ago

  Is @Namecheap down?

• 
  Keno Fischer (@KenoFischer) reported 52 minutes ago

  @Namecheap support says a "glitch" caused incorrect RRSIG records for DNSSEC enabled domains, fixed by re-generating the records on their end. I requested a full post-mortem, since this is a pretty significant outage, but was told there wouldn't be one.

• 
  Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported 52 minutes ago

  @KenoFischer @Namecheap FWIW, I've used NC for over a decade, and no issues on pure domain registry side. But as with any registrar, I avoid other services like DNS and email. So you can keep NC as registrar but use diff provider for DNS. I personally use either AWS, Linode, or Netlify.

• 
  JamiΞ Zoch (@DotWeekly) reported 53 minutes ago

  Thought: If NameCheap partnered with Newfold Digital (Web/NSI, Register, BuyDomains, SnapNames/NameJet, HostGator, BlueHost etc) and maybe ties in Tucows/eNom or another large registrar, a new powerhouse network (DLS) could be created & expired domain auction service. #shakeitup

• 
  Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported 57 minutes ago

  @Namecheap Hi, are your DNS servers having issues on/around 8 PM ET (~an hour ago)? Having some DNS resolution issues on one of my domains, but only on some resolvers it seems.

• 
  Sanjay Parekh (@sanjay) reported 58 minutes ago

  @namecheap One of my domains has suddenly lost its MX DNS settings. Nothing has changed on my side - still in my dashboard and MX settings there but pulling them up leads to no response. Help!

• 
  24x7NFTs.com (@24x7NFTs) reported 59 minutes ago

  @Namecheap Domain renewal promo not working