Is Namecheap down?

No problems detected at Namecheap

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Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.

Namecheap problems in the last 24 hours

The following chart shows the number of reports that we have received about Namecheap by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Namecheap Outage Chart 10/16/2021 11:55

At the moment, we haven't detected any problems at Namecheap. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Hosting 44.00% Hosting
  • Domains 28.00% Domains
  • E-mail 14.00% E-mail
  • Web Tools 12.00% Web Tools
  • Cloud Services 2.00% Cloud Services

Namecheap Outage Map

The most recent outage reports and issues originated from:

United Arab EmiratesDubai Web Tools
United StatesSouth Jordan Domains
United StatesSan Jose Hosting
GermanyStuttgart Domains
TurkeyAnkara Hosting
United KingdomWoodford Green Hosting

Namecheap Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Namecheap Issues Reports

Latest outage, problems and issue reports in social media:
  • pbuzdin Pavel (@pbuzdin) reported

    @Namecheap is the worst payment experience i ever seen

  • PrincewiIIChuka Princewill Chuka (@PrincewiIIChuka) reported

    Willing to bet money that NameCheap has the most effective customer service in the world. Agents are online 24/7 All technically sound, not a bunch of pacifiers and placeholders like Facebook

  • alidasun Alida Sun (@alidasun) reported

    @Namecheap surely you can understand that a gap from 2 hours to over 5 hours with no reply after over 2 weeks of non-responsiveness is cause for concern? My domains are about to expire and namecheap hasn’t done anything to help.

  • CountShout Count Shout (@CountShout) reported

    @Namecheap Hello It's been 2 weeks but we are still facing the same issue.

  • alidasun Alida Sun (@alidasun) reported

    Hey @Namecheap my support ticket was labeled as “prioritized” but it’s been over 2 weeks and still no help/response. Is that what your company considers an “urgent” timeframe?

  • huntGOPtraitors HunterOfBackstabbers (@huntGOPtraitors) reported

    @Namecheap Namecheap came through with good tech support once it got escalated. Their ticket system needs adjustment but tech support was good

  • Faisalowais01 Faisal Owais (@Faisalowais01) reported

    @Namecheap I have received the ticket, but it was ridiculous that your agent just ended the chat. Is that how the customer support is?

  • harriskenny Harris Kenny (@harriskenny) reported

    my main interest at this point: i'm interested in utility—what problems are being solved? a friend told me how his company used BTC for international contractor payment and it's been on my mind ever since also when i saw Handshake supported by Namecheap, that piqued my interest

  • DrCynthiaJYoung Dr. Cynthia J. Young (@DrCynthiaJYoung) reported

    @espirian @Namecheap Always good to have great customer service and I am sure they appreciate the acknowledgment!

  • CenturyAvocado Hambone Fakenamington (@CenturyAvocado) reported

    Another obvious phishing domain at @Namecheap @NamecheapCEO hxxps:// - deal with asap please!

  • tekbog bog (@tekbog) reported

    @Namecheap @EasyWP @elemntor Yeah, it's a very obscure plugin, right? It's not about the issue itself which can be silly but having to fight the support team on something they should know.

  • tekbog bog (@tekbog) reported

    Hey @Namecheap @EasyWP I'm teaching your support the basics of using @elemntor they don't want to resolve a single issue or even look it up before blaming the plugin. Absolutely embarrassing. Wordpress is really not that hard.

  • BOYRACER1523 BOYRACER1523 (@BOYRACER1523) reported

    @Namecheap It’s great you have 3 million customers I have been a customer since the 7 of august 2020

  • JakeGWater Jake G. Water 🎬 (@JakeGWater) reported

    @Namecheap updates to your DNS/NS are not working at the moment.

  • Namecheap (@Namecheap) reported

    @profeSysadmin You should be able to see the ticket ID, if there are any open, in your mailbox directly. Please look through the emails sent from Namecheap. Alternatively, try to log in to the support account using another browser or clear cache before accessing the account.

  • profeSysadmin Alexis Arnal (@profeSysadmin) reported

    @Namecheap I am very sad with your service. My client account was blocked whitout advice. I need my domain and Transfer for a serious Hosting

  • mateusjatenee Mateus Guimarães (@mateusjatenee) reported

    @Namecheap @leenyburger Noooooooooo she (and everyone else) wants less trouble, why does every service asks us to submit a ticket 😭😭😭😭

  • StefanKarpinski Stefan Karpinski (@StefanKarpinski) reported

    @KenoFischer @Namecheap I had issues with @Namecheap failing to autorenew some domains I own even though I had working CC on file and had set them to autorenew. They didn't take that seriously either and never even replied to my support ticket about it

  • AuntieLumb Auntie Lumb (@AuntieLumb) reported

    like, i dont wanna have to redo all my dns for this ****, its such a pain in the *** for something as involved as this project was, but i will, cuz **** you @Namecheap :)

  • geekcubed Ian Stapleton (@geekcubed) reported

    Just love waking up to a barrage of automated monitoring emails saying sites are offline. 30 minutes of pre-conflakes panic investigation and turns out I'm not special or unlucky, just another satisfied customer of @Namecheap and their latest DNSSEC *****

  • themactep Paul Philippov (@themactep) reported

    ******* @Namecheap ****** up its DNSEC again. 20 of my domains went offline. ******* circus is at it again. every ******* year! and their bangalorean support is useless at best. aarrgghh...

  • AlesandroOrtizR Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported

    @KenoFischer @Namecheap If it's helpful in your chat as proof of more than one customer affected, my affected domain was aogarantiza[.]com from 8 PM ET sharp until around 10 PM when I finished remediation steps myself.

  • AlesandroOrtizR Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported

    @KenoFischer @Namecheap Good luck, hope you can resolve soon. I was able to fix mine by toggling DNSSEC off for a few mins, then turning it back on. I only had one domain with NC DNS + DNSSEC enabled. All my other domains have DNS with other providers or didn't have DNSSEC enabled (unused domains).

  • KenoFischer Keno Fischer (@KenoFischer) reported

    @AlesandroOrtizR @Namecheap They didn't explicitly say that, but said it was an "unforseeable glitch", which I read as much. Turns out all of our other DNSSEC-enabled namecheap domains are also down, so I'm back in the support chat right now...

  • AlesandroOrtizR Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported

    @KenoFischer @Namecheap FWIW, I've used NC for over a decade, and no issues on pure domain registry side. But as with any registrar, I avoid other services like DNS and email. So you can keep NC as registrar but use diff provider for DNS. I personally use either AWS, Linode, or Netlify.

  • AlesandroOrtizR Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported

    @KenoFischer @Namecheap Ah, so NC confirmed issue was on their end? I thought there was chance issue was due to normal cycle + Google DNS caching incorrect data, since that was only resolver giving me issues. Good to know it was at NC's end.

  • KenoFischer Keno Fischer (@KenoFischer) reported

    @Namecheap support says a "glitch" caused incorrect RRSIG records for DNSSEC enabled domains, fixed by re-generating the records on their end. I requested a full post-mortem, since this is a pretty significant outage, but was told there wouldn't be one.

  • _fauzan_x Fauzan (@_fauzan_x) reported

    My account has been temporarily locked due to suspected fraud. I contacted the support/live chat. Ticket #TJU-748-11340 was submitted for 3 days still no update. Can you help out @Namecheap?

  • sanjay Sanjay Parekh (@sanjay) reported

    @namecheap One of my domains has suddenly lost its MX DNS settings. Nothing has changed on my side - still in my dashboard and MX settings there but pulling them up leads to no response. Help!

  • AlesandroOrtizR Alesandro Ortiz 🇵🇷🏳️‍🌈 (@AlesandroOrtizR) reported

    @Namecheap Hi, are your DNS servers having issues on/around 8 PM ET (~an hour ago)? Having some DNS resolution issues on one of my domains, but only on some resolvers it seems.