Namecheap status: hosting issues and outage reports
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Full Outage Map
Namecheap provides services on domain name registration, and offer for sale domain names that are registered to third parties (also known as aftermarket domain names). It is also a web hosting company.
Problems in the last 24 hours
The graph below depicts the number of Namecheap reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Namecheap. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Namecheap users through our website.
- E-mail (35%)
- Hosting (30%)
- Domains (22%)
- Cloud Services (13%)
Live Outage Map
The most recent Namecheap outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Panamá
|
6 days ago | |
 Cochabamba
|
Domains | 6 days ago |
|
Cochabamba
|
6 days ago | |
 Bogotá
|
6 days ago | |
 Ciudad Jardín
|
6 days ago | |
 Lima
|
Hosting | 6 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Namecheap Issues Reports
Latest outage, problems and issue reports in social media:
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Ibrahim ja'far (@El_noori101) reported@samotechnology @NamecheapCEO @Namecheap A 503 usually points to the upstream service being unavailable or overloaded. I’d check the server resources, Nginx/Apache error logs, and upstream/backend status first.
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Toheeb Yusuf (@TByusuff) reported@thisleke @Akpanthankgod_ @victorydchair Namecheap honestly had good customer service but had a shaky network
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🟣 Gato (@GatoGodMode) reported@UK_Daniel_Card @Namecheap All my sites went down RIP. But I still love namecheap. This isn't their fault.
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Prongl (@prongl_) reported@Namecheap After 10 hours of outage you managed to get your systems online just in time to send me my monthly bill. Not even a credit for the downtime, how generous
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Bill Hartzer (@bhartzer) reported@BeardedDale @Namecheap They could fail, but can be dealt with. For example, if you have access to the DNS then you can point it to another server if the web host goes down. If you don't have access to the registrar account where you manage DNS and host the site, then that's an issue.
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Adtastic Hosting (@Adtastic) reported@NamecheapCEO I've been with @Namecheap for years. The service has been flawless. Unlike everywhere else I'd been over my 28 years in business. An event like this is unmistakably horrific and probably hurt a lot of of other people more than it hurt me. But I don't see that Namecheap was the cause of this event. Maybe they could have handled it better. Maybe they could have communicated it better. Maybe they could have mitigated it better. Hopefully, they've learned many lessons here and will adapt and adjust. I've learned my own lessons like taking DNS of my ded server and moving it elsewhere so if there is a next time I can recover myself and my clients quickly via our offsite backups. Having a small server in another region that does syncs of my important systems but stays offline and is available to fire up in a situation like this so I don't lose my billing system or other important processes. I'm not going to hold Namecheap responsible for this event. I will still be a loyal customer unless someday they become different and contrary. I expect they will learn and grow from this event just as I have. Try and have a nice day and accentuate the positive.
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Lauren (@Lorncat) reported@JulianPhoenix2 @NamecheapCEO He can’t do that. It’s too big of a loss and they would go bankrupt (ideal though — this company is a hazard to businesses, especially essential service ones). One solution is Namecheap credit which matches our reported losses, plus a split of his salary between us all.
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Sumit Kumar (@Sumit27191) reported@Namecheap We’re still unable to access our website, and none of our platforms are working. Everything is down, and this is having a serious impact on our business. Our clients are getting frustrated and losing patience because they can’t access the services they depend on.
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Brent (@Brent086196240) reported@NamecheapCEO Namecheap has horrendous support. My domain portfolio worth hundreds of thousands of dollars was hacked. Someone got into my name cheap account and name cheap provided NO support to me. Extremely stressful situation.
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Victorydm | Ads Expert (@victorydchair) reported@toyinomotoso Namecheap is actually terrible A good percentage of those who use them always complain of frequent hacks on their websites I voiced out my frustration two years ago after losing more than 10 domains to hacks I can't even account fro Turns out, many persons also experience same issues Namecheap setup process is also too manual, Most times you'll have to change DNS yourself if you get a sub domain You have to install SSL yourself and all Most new hosting platforms do all that for you without you touching anything On hostinger 3 clicks and you have your website ready to use
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Julius Bett (@julius24848) reported@Namecheap You have failed, with no redundancy, no clear ETA, and limited support, is unacceptable. Businesses are losing customers and revenue. We need transparency and a concrete restoration timeline now. #NamecheapDown
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Lauren (@Lorncat) reported@NamecheapCEO Should my team go to the office tomorrow yes or no? Namecheap isn’t giving me an answer. Server is still down. Do we close indefinitely?
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guho (@guho) reported@bhartzer @Namecheap I am on the 3-year @namecheap shared hosting plan and to compensate for this outage they gave me a whole free month. My site is still down.
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Jak (@jakcater) reported@NamecheapCEO @NamecheapCEO @Namecheap Please tell me when emails received during outage will come through.
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Toyin Omotoso (@toyinomotoso) reported@victorydchair Or maybe Namecheap isn't for beginners. I have been using Namecheap since 2011 and I don't have all these issues you stated.
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Sedo (@selormsedofia) reported@bhartzer @Namecheap You can have all 3 spread out like I have done and still get screwed by namecheap just because hosting is down
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Artyom Shimanski (@a_shimanski) reported@JEROMEFARAILL @Namecheap @Cloudflare to be fair it was a cooling failure at PhoenixNAP, not an attack. the single region setup is the real issue
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Melanie S Reed (@MelanieSReed) reportedAlso, NameCheap appears to have restored all service at this point. The "significant outage" was due to a cooling system failure at the RadiusDC: Phoenix data center. Ah, those data centers...again.
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sshiggins (@sscotthiggins) reported@Barrouchi @NamecheapCEO @Namecheap They can't afford to compensate their clients for the real cost of this outage.
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A B D E (@abde99k) reported@Namecheap our websites still down, is it any possibility to get it live so quick, its been 12 hrs
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SakuraAAH (@harunosakuraka) reported@Porkbun @spaceship @Namecheap 3/ Secure free privacy Never pay an extra $10/year for "WHOIS Privacy Protection." Good registrars bundle this for free. Turn it on immediately to hide your phone number and email. If you don't, your phone will be flooded with spam within 60 seconds.
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Veronica B. (@verobendarg) reported@Namecheap Our dedicated servers are still down!!! According to your news they should be working but they are not. I have been working with customer support for 2 and a half hours now and no answers yet!
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Jean-Karim Traore (@jayKecom) reported@B0GUS @NamecheapCEO @Namecheap My #privateemail accounts are not all working. 1 out of 3 is working and 2 of the ones not working have all my emails disappeared and gone.....
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Abdi (@UTDAbdisa) reported@Negusnati @d4m1n I still have to respect the hustle. I think namecheap was down for some reason
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PixelPioneer (@PixelPioneerOnX) reported@PaulMugenda @Techparleynews @Namecheap I have a ticket open. They are not acknowledging anything regarding it being broken on their end. I have multiple sites. All php is broken and on their end.
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Encrypted Clipboard Manager (@EncryptedClip) reported@a_shimanski @mubeenchatthaa @Namecheap that'z bad
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Α Ω Programmer (@OmegaNekoSimp) reportedNamecheap also had a power outage the other day... Interesting
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Artyom Shimanski (@a_shimanski) reported@appdevbyamitesh @Namecheap their Phoenix datacenter lost cooling, so they shut servers down to protect the hardware. domains, hosting and email all went with it. business email was down most of the day
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1000x (@djomla1000x) reported@danearden @NamecheapCEO @Namecheap Same. What a ******* shame I hope everybody migrates hosting away from this terrible company. I guarantee they won’t do anything to repay loyal customers after this much more than an apology.
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Alex | The Geeknd (@WebDevLex) reported@UK_Daniel_Card @Namecheap Ofc it’s unpredictable but definitely should be planned for. A single datacenter took down everything? First of all.. how? And what if that DC blew up instead of just malfunctioning chillers.. those excuses don’t really fly anymore