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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Abhinand
(@maigovannon) reported
Is it worth buying this if you are from SEA? Is there any low lag server ? @playnewworld #PlayNewWorld #NewWorldMMO
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twitch.tv/batmago
(@batmago) reported
@playnewworld 3 hours waiting. Negative review on steam, fix SA servers.
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Jens Dittmar
(@jendit_de) reported
@playnewworld All servers full, queues between 4k and 25k people? Waiting in queue 4 hours, crash, new queue of 4+ hours?!?
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Mert Uyarer
(@MertUyarer) reported
@playnewworld Up to 20k queues in EU, with lowest being 500. People paid to play, not to wait with ridiculous queues. The sad part is, people who wish to try the game and return if not satisfied will not even be able to do so since its impossible to login within 2 hours. Sad and disappointing.
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Dre Vazquez
(@drevazquez007) reported
@playnewworld Woke up early for this?? People who are NEW trying to get into the server are getting IN but people who have already been in the game and got kicked because a game crash have to wait more time?? What a waste of a game. Expected more from @amazon and @playnewworld . Very SAD
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Felix E.
(@GarstigerZwerg) reported
@playnewworld The main problem is that our Company is playing on Server X, so I can´t just play on the new added server Y. The Possibility of a one-time server switch would be a good solution. We can play, and if the situation is better, we can come over to our friends on server X.
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Lemon
(@MMO_Lemon) reported
@playnewworld Just incase you aren't aware. The ability to skip the queue/jump queue to reconnect to a server after disconnecting is definitely not working. Waiting over an hour after disconnecting
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Mohmaed Alhadidy
(@alhadidym) reported
@playnewworld @FelixScollen thanks for working on solving the issue when you dont even understand the issue. new worlds are useless. increase server capacity.
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Arj
(@Arjs9) reported
@playnewworld when will it be no more queues ? 4 of us selected an extremely low pop nobody's server and waiting in queue for over an hour. only to get disconnected by login service exception error. How to make our mark if we cant actually get in the game ?
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Will Wonk
(@FeyAndRey) reported
@playnewworld @FelixScollen Guys, you just failed to grasp the root of the problem. It's been an issue since you announced 176 servers several days ago.
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Kuraghata
(@Kuraghata1) reported
While every1 waiting in the queue @playnewworld , stay calm, make a tea and let the developers adress the issues. Spaming forums with the same requests, doesnt solve the problems
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Tobiben
(@tobiben22) reported
@playnewworld 6 hours of queue to a E not working ... Back to begining ...
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The Truth Teller
(@3GoneRouge) reported
@playnewworld and by "old" issues I mean a case study on Blizzard maybe or Fortnite launches. All equally bad. That's not normal - * that's crap.* From one of the biggest and richest companies on the planet, yes, I do expect much more. This time maybe into RnD instead of marketing.
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CodeMatrix
(@me_codematrix) reported
@playnewworld I mean even with that there would more servers be needed (EU) but still, that would resolve the main problem that many ppl have atm.
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Chaniro
(@Chaniro91) reported
@playnewworld You got 2 betas to solve these issues 😢
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fjordkitty
(@fjordkitty) reported
Got through the queue @playnewworld played for a few minutes, lag detected lag detected lag detected lag detected lag detected, couldn't use a bow or really play at all. Now in the queue. #QueueWorldMMO #NewWorldMMO
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Dylan Alecsovich
(@AlecsovichDylan) reported
@playnewworld A good problem to have I guess
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Marcel Godenau
(@GodenauMarcel) reported
@playnewworld @FelixScollen You are not addressing the problem at all
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X-4RK.N0R
(@Xarknor) reported
@playnewworld Login servers need some love, been queued for starting area for over an hour and at #1 for about 30 minutes
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Windmilldan
(@dangpost) reported
My mind is boggled by the Amazon @playnewworld server issue. Theyve clearly sold more games than they had server spaces so how did they not see a serious issue coming. Also... 2k per server seems very low.
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Jay
(@Jayvibes__) reported
@mechetexxxride @JoKeRyOfficiel_ @playnewworld You have mental issues I think you should log off the computer and go get some therapy lol
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Lone Wolf 2xSinovac 2xBiontech🥃🍷🎮🎬🌈 🏀 🎾🐈
(@thedissenterone) reported
@playnewworld You have done public beta testing for not encountering this kind of issues. Lol :( There is a server cap. You limited it to 2000. Noone is leaving the server and I am waiting for about half hour. Position in que number is not change since :)
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GIGACHAD
(@GigaChad9876) reported
@playnewworld @bgaffney67 Uhm, I'm loving the game, but I wait 30-40mins in queue, get in the game, to just get "lag detected" after 10mins and booted of the game to just re join the queue.
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jppgaming
(@philou225) reported
@KrispyMcGrizzly @playnewworld iv been playing wow for over a decade and this kind of ''self made issue'' of blocking server capacity at 2k people on purpuse never happened ever. try again
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Paul Ring
(@Ringod123) reported
@playnewworld Any reason why the login queues are not moving at all? 30 mins in queue, still in same position :/
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JoKeRy
(@JoKeRyOfficiel_) reported
@Jayvibes__ @mechetexxxride @playnewworld When we tell someone that they have problems, you first have to question yourself, honey
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Pedro Blanco
(@Pedrobl75704007) reported
@playnewworld @FelixScollen how do you fix it lol queue is moving at 1000 an hour i will be in game in about 20 hours people from SEA have swamped the Aus servers
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GIGACHAD
(@GigaChad9876) reported
@ShowNwo @mk_zane @playnewworld Hey, I've been loving the game but now I'm getting "lag detected" after 10 mins almost every single time after joining, it's become unplayable sadly. Have to rejoin 300-400 queue also.
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The Truth Teller
(@3GoneRouge) reported
@playnewworld you should have worked before to avoid this. Standardizing a large number of logins attempt failures and insane queues as a "normal and acceptable" is completely wrong and unfair to all thos people who invested hours into feedback hoping we'll get to enjoy the exp -not OLD issues
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shockAz || No Mercy🏹
(@shockaAz) reported
@playnewworld What solution is create more servers? The half of the guild is playing in X server and should I go other server? People will keep on servers qeue because the guild is in the server. Bad address of the issues.