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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jon Schwarzmannn
(@JonUlf) reported
@playnewworld @playnewworld @amazongames why not share actual *DETAILS* of what you're doing? We know you're new to gaming, but we've heard this lip-service **** for decades. Your "New World" is feeling like the same Old World MMO mis-steps that have bogged the genre since its inception.
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Michael
(@TheNeighSayer) reported
@playnewworld Pointless if you’re stuck on the first server you joined with 3 hour queue times. Then when the queue gets to sub 100 and you get login error and have to start again.
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Roadrrunnerr1
(@roadrrunnerr1) reported
@playnewworld new servers are not the answer when you have people already established on servers. So unless you are looking to allow free server transfers starting now ... the problem is going to be a bunch of new dead servers and we will still have the same problems with queue times.
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KisshuTheStein
(@KisshuTheStein) reported
@playnewworld cant even queue up anymore… loading for 10min when pressing play to get „unable to add player to world“ (or something) error.
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JoeBloggs
(@TheAntisocial_) reported
@playnewworld I'm sceptical as to wether this works or not. It didn't for me, i was at 500 ish, did this and was at 2,000 ish. Now i just got "Failed to join login queue" and i had to restart as it was frozen. Back of the queue again!
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Jon Schwarzmannn
(@JonUlf) reported
@playnewworld @playnewworld @amazongames why not share actual *DETAILS* of what you're doing? We know you're new to gaming, but we've heard this lip-service **** for decades. Your "New World" if feeling like the same Old World MMO mis-steps that have bogged the genre since its inception.
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Trevor
(@Stoicy_) reported
@jay28453803 @playnewworld @Chadesh That's exactly why they added 28 new servers to the game. AFK running into walls does not even work, you still get AFK kicked and it's not always about the servers being bad, it's about the players who play on them having FPS issues too, it's a MMO..
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Degentralizd🖖
(@Decentralizd) reported
5+ people I know were temp banned by @playnewworld's INSANE moderation policy or people can exploit and mass report to get bans regardless. FIX YOUR GAME.
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FlakBaitGaming
(@FlakBaitGaming) reported
Really @AMZNGameStudios @playnewworld ? 12:30 PM PST was the best time to take West Coast servers down for maintenance? And for 2 hours during which a core group of players start to log in? AND during launch week. GG... /s
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Degree the gamer
(@degree_gamer) reported
@MezzySSB @JimmieSan_001 @playnewworld The problem is the servers will be abandoned there will be a huge difference in population try to understand it
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Joe Rose
(@joerose1010) reported
@playnewworld Many Companies and players are committed to a Server. Invested in. Are you kidding? Offering more servers will fix this? No. How did you account for this? Did you track how many pre orders there were?
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Mikro_Transaction
(@PistolGrip856) reported
If @playnewworld doesn't fix this server issue FAST they better start giving people refunds or something. There's no chance in hell I'm sitting in queue for 4 or 5 hours while inconsiderate people in game are running in place while they're afk doing other stuff
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Nick M
(@NickMcIntire96) reported
@playnewworld 4 hours in que, was at 180 looked back login error. click OK like you say and im currently back at 2007 which was higher than when I que'd up 4 hours ago. **** your server limits AWS
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Lolo
(@66mc66) reported
@Micbemac88 @playnewworld You realize WOW has never once in 16 years been this broken?
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Jon Schwarzmannn
(@JonUlf) reported
@playnewworld @playnewworld @amazongames why not share actual *DETAILS* of what you're doing? We know you're new to gaming, but we've heard this lip-service **** for decades. Your "New World" is feeling like the same Old World MMO mis-steps that have bogged the genre since its inception.
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Rhellion
(@Rhellion) reported
@LiamCJordan @playnewworld I've read multiple instances of that error, and that after you hit "ok" just wait. It will continue the queue / log you in but it takes a little while. Worth a shot.
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🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸
(@gushellvig) reported
@PatMo84 @madagger @playnewworld ... i just play another game until fix it EASY
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Lolo
(@66mc66) reported
@playnewworld It’s broken. You’re beta testing missed fundamental errors in the game re server population. 2000 per server isn’t an MMO… How did you underestimate this so badly?
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robbie Jackson
(@robbieljack) reported
@playnewworld Can we FIX these crappy crashes?? Or put in a GRACE PERIOD for Disconnects. #FIXYOURGAME
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⚔️VȺŁĦȺŁŁƗȺNŦ⚔️
(@valhalliant) reported
Home with a sore face. @playnewworld servers down for 2 hours. Time to finish up watching "Squid Game". I'll see you in the Queue #loadtimes
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🌷Emily Rose🌷
(@Em_ulator) reported
@KeeperDavey @playnewworld Majority of the time I’m able to get in, sometimes without queues and other times between 500-200 in queue. Not sure if it depends on which server your trying to get onto on area. Sorry you’re having issues 😪😪
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Matt Lowe
(@AntlPop) reported
@playnewworld is there a fix incoming for queue freezes? Had to queue 3 separate times this evening to try and play, and every time before I reach the end of the queue it freezes and stops counting down for 20 mins. Each time I have to re-queue again, while friends go straight in
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Wortavin
(@wortavin) reported
@Pezzor @playnewworld Yeah. I've seen people say it's not for casuals but it totally is as well. I've had no problem with just a few couple hours sessions. There's no rush
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KisshuTheStein
(@KisshuTheStein) reported
@metalworkdnb @itsonlyJill_ @playnewworld Same issue, that’s why new servers won’t do. Transfer feature needs to be there ASAP. Layering, higher capacity and more servers. Free transfers for longer time because new servers have queues too and then transfer was wasted.
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Adam
(@G12APJ) reported
@playnewworld Can you boot non EU players from EU servers so we can actually login to our own region?
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Tarkayne
(@Tarkayne) reported
@playnewworld Please fix the "he is at possition 1 in queue" then kick me. Its very frustrating, its happened like 5 times to me.. Another 2 hours to add to this queue simulator
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Naïm
(@snowbenssallam) reported
@playnewworld Any chance that you'll reserve spot for ppl that crash whilst ingame to not have to face a HUGE 2000 + queue and wait 4 hours + -.- ?
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SCHOOCHOVERBRO
(@twitchinschooch) reported
@playnewworld @DangerousDeputy this is what they are doing to fix it
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Evocybernation Gaming
(@evocybernation) reported
@playnewworld Someone had the issue, after I did, and I told them in Discord to wait a few minutes. They did and went back into queue. At first I didn't know what to do. Quit the game and restart it (smacks my forehead). Stayed on the second attempt. Thanks for updating the players.
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Thomas
(@WARofROSES_) reported
@playnewworld Queue times won't matter when all your Nvidia players crash constantly/black screen