New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/20/2026 01:55

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • o_voxen oVoxen (@o_voxen) reported

    Please offer something for people that have to relog due to in-game problems. So they do not have to join a 3000 person queue Please trend this. @playnewworld #NewWorldMMO #NewWorld

  • ZavocOriginal Zavoc (@ZavocOriginal) reported

    @playnewworld Doesn't work everytime. After I got that error code like 7 times, it didn't put me in queue again.

  • DanielBeddow Daniel Beddow (@DanielBeddow) reported

    @playnewworld What's worse than a long queue is getting disconnected form it (not a problem on my end I have fiber) and when I reconnect I've been knocked backwards 700 places.

  • FabianDOOOM pipsquik (@FabianDOOOM) reported

    @MaybeOnMars @playnewworld DO NOT PRESS PLAY if you press OK after the error itl place you back in the quee automaticly

  • SiljeBungum Silje Mumford (@SiljeBungum) reported

    @Skyliner_1909 @Bludgen @playnewworld This does not work anymore. waited 10mins after closing the error message, still not back in queue. Pressed play and was sent to the very back.

  • xmkmx 32Bit Badman (@xmkmx) reported

    @playnewworld Fix. Your. Game

  • Offline_09 Gra (@Offline_09) reported

    @playnewworld Can you at least fix the connection issue where you get kicked from the queue you’ve been in for hours only to rejoin at the back of the queue….

  • Kaipark15989330 Kai parker (@Kaipark15989330) reported

    @playnewworld So what are we going to get in terms of compensation? my company has a war in an hour and now non of us can even get in ebcasue of a fatal error crash aswell as a 4k queue? you guys giving us the money back the declare?

  • THE_P3D Pedro Graca (@THE_P3D) reported

    @playnewworld can't believe you didn't implement a more resilient queueing mechanism? Assuming there's a unique identifier for each session why is that not used to preserve your position in the queue in case say your drivers crash on you and you go from position 103 back to 2619

  • Flexxatronn Bryce (@Flexxatronn) reported

    @playnewworld Getting some major movement issues with fire staff/ice gauntlet. Character refuses to dodge, freezes in casting animation, sprints instead of strafing. Also, the cooldown for Ice Pylon refuses to start occasionally.

  • aLivingBeing a Living Being (@aLivingBeing) reported

    @playnewworld Doesn't work. I've been on queue for hours now and got this message 3 times in queues numbers #1, #2 and 3 didn't join back after waiting 10mins each time... The 'You are queueing for a starting area' is BROKEN

  • 1DCG1 DCG (@1DCG1) reported

    @playnewworld "queueing for a starting area" queue is broken. characters not new. fix this.

  • M4TSUMOTOTRIX Jeff Santos (@M4TSUMOTOTRIX) reported

    @playnewworld I just want to swap servers! It would fix everything if you guys would let people change to a less populated server. I don't wanna START OVER on another server, let me bring my character damn it!

  • liam_ltpb4 LiamBaylis (@liam_ltpb4) reported

    @playnewworld I’ve been in queue for 6 hours today trying log into eu central muspelheim and have been kicked out of queue 4 time last and have been reset to 2718 in queue twice now please fix this cause this is really annoying having to wait 6 hours just to log into the game

  • Serf_ Serf (@Serf_) reported

    @playnewworld Also, @playnewworld, is there work being done to help those players that had an unexpected crash? I waited this morning to get in. Once in, I did a round of quests and teleported to my inn. I got a fatal error and dumped to desktop...now I have 3 hour wait to get back in. Ugh.

  • FatulCozmin CozminFatul (@FatulCozmin) reported

    @playnewworld And if you get failed to connect? As it happened to many players? How you fix that? This game sucks

  • JamesYeabo James "Yeabo" Yeabsley (@JamesYeabo) reported from Guildford, England

    After waiting 3 hours to get to 1500 in the queue for @playnewworld my internet had literally 2 minute disconnect and I've been put back in the queue at 3700. IM DONE WITH THIS GAME ALREADY, GIVE ME A REFUND!!! #NewWorldMMO #MMORPG

  • xarxus1 Иван Стрединин (@xarxus1) reported

    @Dhalucard @PlaynewworldDE @playnewworld you're already ******* going to fix the ******* problem with queues on your filthy ******* servers, I've been waiting in this ******* queue for 4 hours to ******* end up at the end of the ******* queue again

  • BradtheRad09 Brad (@BradtheRad09) reported

    @playnewworld @Chadesh I tried to do thst in the beta and would be kicked for inactivity. So I think tge problem solves itself after a few minutes.

  • tehbantha Tehbantha (@tehbantha) reported

    I desperately wanted to play @playnewworld but their server issues at launch, long queues for players that last several hours at a time, and the general response to the game has made me reconsider this and I will not be playing.

  • TheObscure96 Obscure (@TheObscure96) reported

    @playnewworld What about the connection error one? I clicked «OK» and waited just like with the other errors, but I never got back into the queue.

  • setfire2flames setfire2flames (@setfire2flames) reported

    @playnewworld Will there be a fix for queue randomly dropping you? Went from 1200s to 400s then queue just stopped. When I queued again I was put at 1900s.

  • S00ULREAPER Cláudio 🇵🇹 (@S00ULREAPER) reported

    @playnewworld Thank god, i had that error and I was sent to the back of the line.

  • BradtheRad09 Brad (@BradtheRad09) reported

    @Chadesh @playnewworld I mean its not a problem because If I need to throw a pizza in the oven or make some quick 10 minute pasta I shouldn't be kicked.

  • GrimmyH4 Tom (@GrimmyH4) reported

    @playnewworld I had a different error after 20 minutes of clicking ok nothing came up so I clicked play and about in 3800 after waiting 4 hours already

  • Yuxiie Yuxiie 🌼 🎥 (@Yuxiie) reported

    @NewWorldServers @playnewworld I have this problem

  • jardog9 Jardog9 (@jardog9) reported

    @playnewworld needs to fix my sleep schedule. You'd think it would be the simplest thing but nooo they just sit there and allow me to get 4 hours of sleep while having to work 11 hours the next day.

  • 1DCG1 DCG (@1DCG1) reported

    @playnewworld queueing for a starting area" FIX IT

  • o_voxen oVoxen (@o_voxen) reported

    @playnewworld So had to relog due to UI mess up on new world and now in a queue of 2900 ? seems like you get penalised for problems in game....

  • sakariniittymaa Sakari Niittymaa (@sakariniittymaa) reported

    @JGlogowsky @playnewworld Just remember do not push the play button again if you got an error. Just press ok and wait, it'll continue after a while from the same queue.