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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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jean-philippe lalond
(@jeanphilippela2) reported
@playnewworld there no sub to pay, stop the hate, they don't only fix bugs, they prep for transfer/increase max players, wow has sub and took down servers 8h for 9.1.. so calm down.
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Rainbowfart
(@Rainb0wfart) reported
@playnewworld You need the whole day to just fix some bugs? I can't imagine how much time you would need to add expansions and new actual stuff. Would need a week i presume..
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Yoonz
(@TheYoonz) reported
@Var1ousGaming @playnewworld So, you want them to put the servers up and then immediately watch them crash and lose your progress? No? Then let them work.
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Jak
(@Jak55417748) reported
@playnewworld Can't believe it. The one day I get to leave from working 63 hours a day in the coal mine the servers are down. I want full refund plus an extra £1,000,000 for every second the game is offline for scheduled maintenance. I can't believe you're trying to solves issues in the game.
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Ivan Dabovic
(@divan_88) reported
@playnewworld I'm OK with that as long as you solve the issue with long queues. ;)
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Dade //
(@goodsoup83) reported
@playnewworld No problem, next time do maintenance by region, not all in once though.
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SolKnightSolaire
(@Sunlight_Sword) reported
@ZenHeadshot @playnewworld "fix this game" "No not like that waaaaa" yall need to ******* relax lol
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Nikolaj Nielsen
(@KoRnyRocks) reported
@PatrickDJ1994 @playnewworld Until you actually know how difficult it can be to add stuff to the backend etc and new unforseen problems comes up, just shut up..
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Michael Tarosky
(@T_Rocksky) reported
@playnewworld How about you guys acknowledge (and ideally fix) the fact that expeditions cannot be entered by a large portion of your player base completely breaking story quest progressioin. There are several reports on the forums. not a single acknowledgment.
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ken d
(@sirtalos) reported
@playnewworld Please Fix amrine excavation
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Jack Rowcroft
(@Jackrowww98) reported
@playnewworld Tragic company, imagine making something this broken and bricks GPU’s
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Enkill Eridos
(@enkilleridos2) reported
@PatrickDJ1994 @playnewworld This is why lemon laws dont apply to software and why games aren't products. Every bug you fix creates more. It sucks, it's my day off I wanna catch up to my friends. But I also want the team to take their time, not feel rushed, and make it quality over quantity.
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Simon Silfver
(@SimonSilfver) reported
@playnewworld This is totally aboslute the most time to fix bugs sorry but hell no to this
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Jack 🇬🇧🇪🇺🇸🇪
(@JackusKJ) reported
@Nite_Chandrian @playnewworld What about Blizzard?! Based in California and still manage to take the servers down at 3am to minimise disruption. Don’t forget Amazon are multi-billion dollar company. We aren’t talking indie gaming here. It’s amateur.
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Zlyzen
(@Zlyzen1) reported
@playnewworld no problem // I'm in school until know You can close the servers until 8 pm
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Knight_Kai
(@_____Knight____) reported
@phanrok @Aerisot @playnewworld how great the world would be if they could bug fix stupid.
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RocketX
(@ElFayome95) reported
@playnewworld can you plz fix our problem with connection i am from Egypt and i can't join server without vpn please help us
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Levi
(@Levi27356177) reported
@playnewworld The bug or fix that the comam with dungepas is getting better does not show anything
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aykut sırma
(@mekaci1989) reported
@playnewworld Pls Amazon,would you fix your high ping latency ms issue for EU region server that not everyone lives in EU.Comparing to other mmorpgs I play it is 55ms, the ping ms is too high in New World EU region servers.I am from Turkey and I get +166 ms while I have 200 Mbps internet speed
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Andreas
(@Andreas00761040) reported
@playnewworld Problem is not about how long it takes, its about, why its done in the middle of day and not night?
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Souli the Dragon #Unleashthedragon
(@soulidarksoul) reported
@ZenHeadshot @playnewworld Why ask for a compensation for mantience? Everyone: Your game is buggy and is unplayable, FIX IT! NW: We undergo mantince and we had unexpected issues, we go downtime for more time than expected Everyone: Why you go manteince? We demand compensation!
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FatFluffyOne
(@FatFluffyOne1) reported
@playnewworld But... I need to get my fix..... ***Scratches neck***
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Marc
(@BagelBackpack) reported
@playnewworld So I can’t play today bc servers only open by the time I’m done with work and then queue takes too long Assuming log in servers don’t crash
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Moto Surf 🤡🤡🤡
(@MotoSurf69) reported
@playnewworld Lol I'm hoping this is cause of the huge desync issue in the dungeons
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Tamara
(@ClarusMentis) reported
@tripa47 @playnewworld side note: the real point of regional servers is just to reduce latency bc it is a serious problem in pvp. However, since they do have regional servers they should have diff patch times around 2am local for each region. Solve the swarming prob another way.
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Malice
(@JohnPaulBap) reported
@playnewworld I can agree with a lot of the suggestions about doing the updates per region rather than all at once (if the infrastructure supports it). Not just for the benefit of regional time-zones, but also for the benefit of isolating issues without all regions being down. (1/2)
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LiamJS_
(@LiamJS94) reported
@playnewworld Imagine whining about manitance which is going to help the biggest issue that most the New World player base has been bitching about... I just don't get it...
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A.B.
(@xValorix) reported
@Corran1988 @PatrickDJ1994 @playnewworld Clearly they have competence issues when every single maintenance keeps getting extended for hours upon hours when nothing game changing is being added. We're not programmers, but we can compare with other game developers that have 30 minute maintenances that include much more.
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Fabian Hohlen
(@babalackschuh) reported
@playnewworld my problem with all this is that except some quality of life fixes, this is all dedicated to kick afks bc they’re scared to log out. Yea i know some fixes here and there but this patch is dedicated to stop players from playing so players can play.
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Alleb
(@Alleb40364748) reported
@JackusKJ @playnewworld Maybe because they're not working in your time zone...? Lol