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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 ‘Ewa Beach |
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 Nîmes |
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| Saintes |
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 Porth |
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 Aßlar |
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| Annaberg-Buchholz |
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Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Erin
(@pencil_fox) reported
@Dezell1992 @playnewworld I love the game, I played the last two betas and had a blast. I'm willing to wait in a queue, especially since the devs are going to be addressing the issue
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Joey
(@joeymatts5) reported
@playnewworld THERES NO ******* WAY I JUST SPENT 7 AND A HALF HOURS IN QUEUE TO GET AN ERROR CODE WHEN IM LOADING IN UR ******* GARBAGE
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Yuri Laps
(@yurihbl) reported
@playnewworld Fix queues, fix game crashing and getting sent back to the queue again, ffs. @playnewworld
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GeekApostle
(@GeekApostle) reported
@playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld Anyone find it funny there has been no communication with the community about the queues and there plans to address this serious problem. I guess they have gone into hiding or something
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Mistrfister, Streamer and Mod Developer
(@RealMistrfister) reported
So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld
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Wassupplements
(@Wassupplements1) reported
@playnewworld Fix your server population. There should not be 25k ques on 90% servers
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Rigel Ramírez
(@Osgarramirez) reported
@playnewworld 5 hours without an update. Let us change servers willingly or something until this is fixed, the amount of crashes and lag detected disconnections put a toll on our patience, we just want to play and most of us can't.
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Acruxiangaming
(@acruxiangaming) reported
@playnewworld Amazon, Honestly free server transfers are not going to fix the tiny server cap of only 2k players... Increase the cap and spend a little of that money you've just cashed in big.. Before people get tired of it and go back to what they were doing before launch.. .
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Doug Fitzgerald
(@bordalredy) reported
@playnewworld fix your server queues please. Two hours and counting. Currently 41 and hasn't moved in 1 hour.
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SirTitan 🐺🐺🐺
(@S1rTitan) reported
@playnewworld when people are a higer level like 21... they should not be last in que but first in que. Please fix this bs.
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Rochelle Quan
(@RochelleQuan) reported
@playnewworld I thought after the beta, the launch of the game would’ve been better. Still took hours to login. Still lag. Ppl are still able to steal & skin your kill you need for quests. I’ve been trying to do a quest for 2 hours cuz super slow mob respawn. I’m actually sad 🥲
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Damien Ezell
(@Dezell1992) reported
@playnewworld ******* liars... fix you goddamn servers or give us refunds we dont want to play this **** game
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Preece
(@PR3ECE) reported
@playnewworld You’re joking right? My game crashes and I wait in a 600+ queue for a server just for it to fail to login when I’m 2 hours deep 23 in queue. Don’t buy this game because you won’t be able to play it more then once
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Junkdog
(@JunkdogTv) reported
@playnewworld This will cause name issues no? That would suck to lose your character name going from NA west to NA east for example.
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johnny M
(@johnnnny1221) reported
@playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .
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Bang
(@Thebigbang3xl) reported
@playnewworld People have been getting kicked from queue as long as 5 hours ago and I’m still getting kicked from the queue now? Have you guys even begun to address that issue?
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Mandythegrim🕸🥀
(@Kami_Sama524) reported
@playnewworld Waiting in a 200+ queue for #1, but receiving an error message and being kicked when you get there, isn't fun. Maybe 331 in queue will work this time.
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ccrusher1
(@theccrusher1) reported
@Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.
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Ellerion Snow
(@EllerionS) reported
@playnewworld @briixxloveee Will this service be FREE?
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janna ♡
(@jannnnuhhh) reported
Dear @playnewworld - I'd really like to not look bald in certain headgear. Please fix? ;(
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Nick
(@Nick21004031) reported
@einnej1113 @nemestrinus44 @playnewworld ...so if they're already allocating more now on day 1, why didn't they do this a week ago or during the multiple tests for stability and capacity that they did previously, and this wouldn't be an issue?
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
@playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.
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sella
(@wearesohokids) reported
these queue times are ubelieveable. please fix this immediately or i will blow up the white hous im not joking !!! #NewWorldMMO @playnewworld @FortniteGame #bootydustwarrior
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Spooky Camel
(@spooky_camel) reported
Love playing @playnewworld all day since servers dropped then having me game crash and getting placed in a 1200 person queue
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ghost killer
(@ghostki19192674) reported
@playnewworld can you guys fix the dam servers pls
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iTz_TimboSlice
(@iTz_TimboSlice) reported
@playnewworld Waited 5 hours in queue to play your game, got to level 8 in 15 minutes. Game bugs, and wont let me craft any items. You litterally cannot progress any further without making the longsword. I chose to relog, another 2000 player queue. Fix your game.-closed beta play
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Bouba
(@Bouba97125) reported
@playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!
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Al
(@CrymsKills) reported
@BlackShrubberie @benevolentbowd @playnewworld We're consumers. We paid money, we expect a product. It's not hating to hold a company accountable to provide a service they've ALREADY been paid for. Why ******** are so many people making excuses for Amazon?
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Bryan
(@Willohoard) reported
@RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.