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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (85%)
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Glitches (8%)
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Game Crash (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jardog9
(@jardog9) reported
@playnewworld needs to fix my sleep schedule. You'd think it would be the simplest thing but nooo they just sit there and allow me to get 4 hours of sleep while having to work 11 hours the next day.
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Obscure
(@TheObscure96) reported
@playnewworld What about the connection error one? I clicked «OK» and waited just like with the other errors, but I never got back into the queue.
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Bryce
(@Flexxatronn) reported
@playnewworld Getting some major movement issues with fire staff/ice gauntlet. Character refuses to dodge, freezes in casting animation, sprints instead of strafing. Also, the cooldown for Ice Pylon refuses to start occasionally.
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oVoxen
(@o_voxen) reported
@playnewworld So had to relog due to UI mess up on new world and now in a queue of 2900 ? seems like you get penalised for problems in game....
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alyeska
(@xKostah) reported
@playnewworld I was in que at 48, my pc had shutoff from waiting went top turn back on now it says im 848 fix the servers jeff bezos
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Tehbantha
(@tehbantha) reported
I desperately wanted to play @playnewworld but their server issues at launch, long queues for players that last several hours at a time, and the general response to the game has made me reconsider this and I will not be playing.
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LiamBaylis
(@liam_ltpb4) reported
@playnewworld I’ve been in queue for 6 hours today trying log into eu central muspelheim and have been kicked out of queue 4 time last and have been reset to 2718 in queue twice now please fix this cause this is really annoying having to wait 6 hours just to log into the game
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Daniel Beddow
(@DanielBeddow) reported
@playnewworld What's worse than a long queue is getting disconnected form it (not a problem on my end I have fiber) and when I reconnect I've been knocked backwards 700 places.
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Kudlinski41
(@Moose_EuNE) reported
from
Poznań, Województwo Wielkopolskie
@playnewworld I don’t mind having a 3k queue as long as it’s fair… I got kicked 3 times already by some random disconnect. Effectively making me unable to play and have to sit for 6k+ queue summed.. that is unacceptable :(
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Silje Mumford
(@SiljeBungum) reported
@Skyliner_1909 @Bludgen @playnewworld This does not work anymore. waited 10mins after closing the error message, still not back in queue. Pressed play and was sent to the very back.
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CozminFatul
(@FatulCozmin) reported
@playnewworld And if you get failed to connect? As it happened to many players? How you fix that? This game sucks
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Cláudio 🇵🇹
(@S00ULREAPER) reported
@playnewworld Thank god, i had that error and I was sent to the back of the line.
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Michael Smith
(@Archangel3003) reported
@playnewworld Is anyone getting connection errors saying to many requests after being in the queue for awhile on EU servers??
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oVoxen
(@o_voxen) reported
Please offer something for people that have to relog due to in-game problems. So they do not have to join a 3000 person queue Please trend this. @playnewworld #NewWorldMMO #NewWorld
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oVoxen
(@o_voxen) reported
@playnewworld Anything coming up to fix this ?
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pipsquik
(@FabianDOOOM) reported
@MaybeOnMars @playnewworld DO NOT PRESS PLAY if you press OK after the error itl place you back in the quee automaticly
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Shurareki
(@Shurareki) reported
@playnewworld my character is stuck after the lag detected error and now I can't do anything unstuck doesn't work neither will recall. I've already lost over 24 hours of game time. When will this be fixed..
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Sakari Niittymaa
(@sakariniittymaa) reported
@JGlogowsky @playnewworld Just remember do not push the play button again if you got an error. Just press ok and wait, it'll continue after a while from the same queue.
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Pedro Graca
(@THE_P3D) reported
@playnewworld can't believe you didn't implement a more resilient queueing mechanism? Assuming there's a unique identifier for each session why is that not used to preserve your position in the queue in case say your drivers crash on you and you go from position 103 back to 2619
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Yuxiie 🌼 🎥
(@Yuxiie) reported
@NewWorldServers @playnewworld I have this problem
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James "Yeabo" Yeabsley
(@JamesYeabo) reported
from
Guildford, England
After waiting 3 hours to get to 1500 in the queue for @playnewworld my internet had literally 2 minute disconnect and I've been put back in the queue at 3700. IM DONE WITH THIS GAME ALREADY, GIVE ME A REFUND!!! #NewWorldMMO #MMORPG
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Иван Стрединин
(@xarxus1) reported
@Dhalucard @PlaynewworldDE @playnewworld you're already ******* going to fix the ******* problem with queues on your filthy ******* servers, I've been waiting in this ******* queue for 4 hours to ******* end up at the end of the ******* queue again
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Emmanuel
(@M0ACHAN) reported
@playnewworld Fixing queues probably takes a while which is understandable, but could you release a quick fix that puts us back in queue where we left off when an error appears while queuing ? Frustrating to go from 3000 to 7 in queue to see an error popping last minute...
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Gra
(@Offline_09) reported
@playnewworld Can you at least fix the connection issue where you get kicked from the queue you’ve been in for hours only to rejoin at the back of the queue….
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Jaysen Bazinga
(@Cybrisbob) reported
@playnewworld Freaking Awesome, so impressed with the servers, get to number 121 in the queue and then error, left it alone it reconnected but now 2500 in the queue. Nice way of avoiding the steam 2hr refund policy, make you wait in a queue.
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AbZürd
(@doggen75) reported
@playnewworld @playnewworld considering the queue issues experienced, wouldn't you say that it's about time you let us know what's causing this?
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Zavoc
(@ZavocOriginal) reported
@playnewworld Doesn't work everytime. After I got that error code like 7 times, it didn't put me in queue again.
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George
(@arazein3201) reported
@playnewworld Waiting through an 1800+ queue only to have a "connection error" on 6. I applaud you!
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Kai parker
(@Kaipark15989330) reported
@playnewworld So what are we going to get in terms of compensation? my company has a war in an hour and now non of us can even get in ebcasue of a fatal error crash aswell as a 4k queue? you guys giving us the money back the declare?
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Jeff Santos
(@M4TSUMOTOTRIX) reported
@playnewworld I just want to swap servers! It would fix everything if you guys would let people change to a less populated server. I don't wanna START OVER on another server, let me bring my character damn it!