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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Vesper
(@Like_Bukowski) reported
@EpsilonCalvoVil @playnewworld Launching a game with bugs and server problems. Blizzarzon.
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Daryl Knight
(@Genzzry) reported
@playnewworld Please disconnect or ban the people using exploits to stay online when asleep / at work. They're just running into a wall and taking a slot away from people that actually want to play. This is about quarter to half of the online people in EU servers atm.
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Lalique
(@LaliqueTheGeek) reported
@geoffkeighley @playnewworld But the servers are okay extremely broken leaving thousands more u able to play. Hoping for a fix ASAP!
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DutchGeneralzZ
(@DutchGeneralz) reported
@playnewworld I know queues are part of the game and especially this one but that doesn’t mean it’s acceptabele to be kicked out of an queue with some kind of error message. I’ve been waiting for an hour and got kicked out. Now it’s twice the people in the queue. This is not okay
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Bretzels
(@BretzelsOVS) reported
@playnewworld What do you think about stopping all the servers until you add slots to the servers and fix the queue disconnect?
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Arthur Wren
(@arthur_wren) reported
@playnewworld I need help, I have been trying to login into the game since morning 8am till now 9pm! I have been disconnected many time without being in the game. I honestly need some help here. ID Arthur Wren Server: Utopia
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Urban Krsnik
(@KrsnikUrban) reported
@playnewworld And where are additional servers for EU? It takes 3 hours to just login into game...
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Schmandvoll
(@schmandvoll) reported
Please @playnewworld let me reenter the waiting queue if I get kicked out. Today I‘ve waited for over 8 hours once again and got kicked out with an error message three seperate times. This is so frustrating.
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theescombiens
(@Josh1P) reported
@playnewworld is there accually a tangible plan to fix the queues?becuase adding new servers is not working
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onlyfansCj
(@CjOnlyfans) reported
@playnewworld Your solutions are not good played all day yesterday lvl my skills.. today am queue at 6000 cant get in i dont want to make a new account i have already made 2 accounts for the same problem not getting in the server. you should make it that we can transfer our account now aswel
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Joey P
(@Nibashe) reported
@playnewworld I dont mind the queues. What I do mind is qeueing for over 3 hours, getting an error and being put in the back of the queue. At least implement a placeholder so you will be put in the same position if possible. Havent been able to play yet :(
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Jani Koivunen
(@sukankuluttaja) reported
@playnewworld Alright thats it. first wait 1.5 hours to get in 420 was que. Then game crash, now queline is over 1000. Good bye, im back to world of warcraft
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Darcy
(@darcy67) reported
@playnewworld any chance yo can fix the queue issues?
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Tall Panda
(@RealTallPanda) reported
@DrMadOss @playnewworld I just had this trying to join Saba on EU Central. For a company that is pioneering web hosting, it's ironic that the servers are exceptionally unequipped to handle their own game. @playnewworld has had too good of a launch for them to allow this poor service.
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ReGr3at
(@ReGr3at) reported
@playnewworld I love New World and I don't care about the quese, but it's just frustrating when you are on position 4 and get a long time exception error and then land back on position 500. Pls fix that.
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Thomas
(@WARofROSES_) reported
@playnewworld Amazing job at response time to help resolving server issues, couldnt ask for more day 1. More than I've seen a game do in a LONG time. Over 7m people bought the game, honestly now just raise the server cap to around 5000 and it'll be fine.
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Indi
(@indi_goldie) reported
@VengefulMadness @playnewworld It’s 2K for a reason, they’ve already said they’re working on increasing it but to think it could house 20k or 100k at once without severe lag is laughable, the worlds are not layered. Wow Classic seems to be capped at around 10K after they increased and that world is far bigger.
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TheGoooRooo
(@GoooRoooGaming) reported
@HapaFodder @TheBigM145 @playnewworld Sadly I can’t login but it’s because a coal truck took out the main fiber line in the area. 🚛
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Idc
(@Idc20842498) reported
@playnewworld #PlayNewWorld Hey team, does we have any update on new servers? its getting a bit hard to log in especially in afternoon eu time, or even be on server, I usually get crash ~
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Max
(@Moist_Fruit) reported
Waited in queue for 3hours to play @playnewworld ... only for it to crash the moment I got in
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bibulix
(@bibulix1) reported
@playnewworld wtf is this dogshit que? i stay 6 times in a row in que and everytime its getting errors , to manny attempt nd **** to connnect? For what ******** i pay? to watch que and than crash??? Fix your servers
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Nicolai
(@PokeBasshs) reported
@playnewworld The game where you sit 3 hours in Q, only to get an error and gets kicked back in the line. Great game, can I have my money back now?
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Whatdidyoudo!!!
(@Whatdidyoudo7) reported
@playnewworld Just qued from 650 to 50 for a connection failed error message… now im 930 👍🥲
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Pete Gale
(@Pete_Gale) reported
@playnewworld Was #871 in the queue this morning; it's been 4 hours and now I'm #3257 in the queue, because I've had a server connection error three times (one at 300ish, one at 500ish, one at 2400ish). This is an absolute joke.
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CHRISETE
(@PorD1OS) reported
@playnewworld Hours and hours of queue, thousands and thousands of people waiting to be able to enjoy a game that you have paid for and a lot. Servers dropping, queues dropping, you go from being 10 in the queue, the loggin service crashes and 4000 appears in the queue.
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John
(@spinksjp) reported
@playnewworld seriously are you guys taking the mick. it took over 5 hours to login on a 60 person queue , I finally get in run around for 10mins go make a sandwich get kicked and now I'm back in a 167 person queue guess I wont be on again today.
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محمد المري
(@MAlmarri777) reported
i wish @playnewworld see this and reply on me and tell me if you its gonna get fix or not and what we should do
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محمد المري
(@MAlmarri777) reported
please @playnewworld work on fix please i reached level 16 and the game crashed on me and i cant get back all the servers are full and the queue is 5000 come on we love your game can you please fix this ? we really want to play so bad and this is taking alot of our time
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Azotherian
(@Azotherian) reported
@damack113 @Auirex_ @playnewworld But dude that's why they want you to buy the "instant login" version of the game /s. Seriously putting P2W in the form of vip login......
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Ira Everynight
(@Ira_Everynight) reported
@playnewworld amazing job! Three times kicked from the queue... Position 1200, then 3100, and now 5000... 5 ******* hours doing nothing. Wonderful game! Can you fix the problem with the servers at any time this year? Thank you!