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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Hunter
(@hunterbrowning) reported
@playnewworld I keep getting this error code: mm_authresult_ my character is Choerry on EU but i havent even been able to login yet
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Tiffany
(@Tiffypox) reported
@MikeMcKie92 @playnewworld Having this issue also :( Got to 46 in the queue and then this popped up! Can't see my character now.
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DeaThRaGinG
(@DeaThRaGinG) reported
@MikeMcKie92 @playnewworld Also getting this error.
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Bow146
(@Bow1461) reported
@playnewworld This launch was pretty iffy due to the issues with queue times, but this just made it 100x better. I think the way you guys went about handling that issue came in clutch.
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Michael Barbour
(@MichaelBarbourx) reported
@playnewworld My game isnt even showing any worlds now. Anyone else have this problem?
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Q Q
(@iHanuy65) reported
@playnewworld Fix eu servers...You haven't improved anything since the beta -.-
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Heather
(@thesupprincess) reported
@playnewworld Getting connection error where I can’t view the servers and my character even disappeared. Others I know on EU are having trouble with their games working too now.
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Highly Addictive Gaming
(@HighlyAGaming) reported
@hybridspyda @playnewworld @Osxgeekgirl same was in the queue twice 2 hrs each got to position 5 and boom connection error now I get the same thing u have even after pc restart and my char and all worlds are gone
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Colton prince
(@xBOVVDOVVNz) reported
@playnewworld any update on the server queue fix its been 4 hours now?
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Max Breitenborn
(@CoreT3kk) reported
@JamesPeters98 @playnewworld Got the Same problems
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NoNickname
(@NoNickn15448329) reported
@Pyfonz @playnewworld Yep just tried to login somewhere... same error
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Hankz
(@Hankz54) reported
@playnewworld @ochapeieiro please help me check , got Mm authresult Http Error Response cant see any world , cant see my char, Hankz on Penglai EU
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Dennis Arndt
(@M3cr0x) reported
@playnewworld maybe just restart all eu servers cause login servers broke down
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Venomspawn
(@Venomspawn1) reported
@playnewworld Are the EU servers down?
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Calax
(@CalaxDragon) reported
@playnewworld What happened to the login server? No one can join any server anymore
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GordyMcJ 🏴
(@GordyMcJ1) reported
@playnewworld Hey @playnewworld, I can't even load up the world list and i'm hit with the following error: @mm_authresult_Http_Error_Response_Code Any help?
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Karkko
(@Karkko2) reported
@playnewworld Some reward for this problem? Pretty please? 🥺
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Daniel Tweed
(@DanielTweed6) reported
@Osxgeekgirl @playnewworld at least 3 people on discord are also getting this problem, myself included
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Symeon
(@Symeon_CoC) reported
@playnewworld @amazongames @JeffBezos Thanks, after 5 hours of queuing, it turns out that you close the login of all the servers in Europe. Expand the capacity / Amount of players of the servers !!
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σɢuz нαn
(@Fenerbahcem_24) reported
@clydefc123 @EimantasSutkus @playnewworld Me too server login is crashed
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Kayrashy
(@majoranoke) reported
@playnewworld Some people including me had more than 4h queues, random disconect ands errors, and can't queue again. Hello please i want to play the game i bought.
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slushy3D
(@slushy3D) reported
@playnewworld Being disconnected just now, after 8 hours of queue, with some stupid disconnection error because their servers cannot handle their sh*t. This is absolutely hilarious and terrible. RIP New World.
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Facundo Javier C
(@soifacu) reported
@playnewworld Hello, I finish my place in the queue, I enter to play for 5 minutes and I disconnect, now it is not letting me advance in the queue, it is like that it is inactive to re-enter, and it was not my fault but its connection, I need to enter play, let me level 5
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Mitchell Wheeler
(@cottonsoxrox) reported
@playnewworld please tell me how to fix this: @mm_authresult_Http_Error_Response_Code
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Jason Peel
(@JasePeel) reported
@clydefc123 @EimantasSutkus @playnewworld Having the same issue, just created a character about 15 mins ago, got kicked out of queue now getting that message and can't see my character
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rachel
(@crawfsangel) reported
@playnewworld waited in aus que for 7 hours on utopia at 14k only to be kicked out just then with lag detected and back in a 20k que what is this ffs
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Peter Holdsworth
(@HoldsworthPeter) reported
@playnewworld Now your deleting characters of people who cant even get in now we cant even que been trying for 8 hrs to get in and been kicked from numerous ques its a complete shambles and disgrace and all you get is automated issues there to busy singing how great the day has been shame on U
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Mike
(@DaSkipper77) reported
@hybridspyda @playnewworld @Osxgeekgirl Have the same problem 😡
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Clueless_Gaming_UK
(@uk_old) reported
@playnewworld Tried to retry and got @mm_loginservices_InternalServerErrorException connection failed error ...
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Liam Welsh
(@DireWolf260) reported
@playnewworld just spent 3 hours in a queue of 700 people because of a game crash to get down to 80th in the queue to then get disconnected and now can't log in at all with multiple error messages consisting of @mm_loginservices_internalServererrorexeption