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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Vill
(@still_vil) reported
@playnewworld People going afk is the symptom of the problems Server capacity is the root of the issue. Don’t punish players for trying to avoid hours of ques, where they can’t even transfer off their characters. No punishments should occur until free character transfers are implemented
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Mike Biddle
(@bdiddle21) reported
@playnewworld If your going to be fixing things how about you fix the ******* problem when people finish queueing your ******* game it doesn't kick them ******** out once they get in the ******* game this is ******* terrible get on top of your **** better.
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Zach
(@irondragon27) reported
@playnewworld do you know what’s going on with twitch streamer spotlight and why it’s not working?
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Don
(@dasokamii) reported
Hey @playnewworld what is the stats on a fix for the de sync of the expedition? It’s kinda hard to figure out who the mobs are attacking, attacks not registering, and some times not able to get through it.
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SAVAG3-GAM1NG
(@Savag3Gam1ng) reported
@playnewworld I waited 3 hours to get into the game play for maybe 2 to freeze up and wait another 4-5 hours in a Que this is getting ridiculous. That’s a whole day wasted. Only way to get in at a reasonble time is in the early morning hours and hope you have zero issues with the game.
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MarioStylez
(@Marstylerz) reported
@playnewworld Hello, any update on the lag/delay in Amrine (and possibly other) Expeditions ? Our group was getting damaged by mobs/boss 2-3 seconds before the attack animation happened and it is very difficult to clear the expedition because of it (even with a 5man group of level 26+)
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ThatSkylineDude
(@Thatskylinedude) reported
from
West Loch Estates, Hawaii
@playnewworld can y’all please fix the buggy AI. Getting annoyed at how much ammo I’m wasting when a creature is retreating back to its spawn point in its spawn point. Also when gathering there is a chance the plant doesn’t despawn and I try to gather something that isn’t there.
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SirKnoe 👑
(@SirKnoe) reported
@RP_TAS @playnewworld I agree there needs to be some queue grave period for people who have had this issue. Even for those I'm game when they crash, they are penalised and sent to the back of the line.
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NIKSON DHAS
(@DhasNikson) reported
@playnewworld I have played 82 hrs , my only issue is ping. With 180 ping we can't play PvP content. We "need SEA servers". Please don't reply , with "AT THIS TIME" we don't have Asia server because it give us hope.just give straight answer will we have a server or not. Vote pls
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Disabled Couple
(@DisabledCouple) reported
@cupcakebb2 @playnewworld It sounds like they might of cut short the keys they gave out due to server issues. I was hoping to get one myself I was watching someone and they said that Amazon decided to stop giving out keys for a while.
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Hørdii
(@Hordiix) reported
@playnewworld hey if you could fix the lag in amarine so people could actually play your game that would be great thanks
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Bill (dot) com
(@Billguylikeyeah) reported
@playnewworld love getting disconnected for server lag but still being able to use in game voice chat with my party no issue. And then not having a grace period to reconnect instead of waiting in a two hour que. I hope this isn’t amazon web Service quality.
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Seth Roy
(@sethr89s) reported
@playnewworld This game is straight garbage. You crash in the game and cant get back in because of a 6+ hour wait time to get in. **** this game, delete uninstall remove. Garbage
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Ali A
(@eNvy_NZ) reported
Anyone else have this issue? After fast travelling: 1. My auto-run has stopped working 2. Banner in the top right corner "abandoning event" is persistent. 3. The quest dialogue @playnewworld
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IronLionHD®
(@IronLionHD1) reported
@NWCompendium @playnewworld The problem is, you act like they haven't thought of it.
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El Marksman🎯
(@El_Marksman11) reported
@legomyyoda @playnewworld I feel you brotha. I have a few buddies with that issue. I hope that, when they bring character transfer. People will leave. Hopefully, we just have to wait and see.
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Deehzul
(@deehzul) reported
@playnewworld are you guys experiencing login issues with Neritum? I keep getting timed out when trying to log in.
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Oxogaming
(@oxogamingttv) reported
@playnewworld why not go to work on fixing the login issues, increasing the server caps and actually allowing people who purchased the game to play!
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Gath
(@gathoderiz) reported
@playnewworld afk guys is cool but can you fix the lags issues in expeditions ? The depth is impossible to do because the animations play 2 second after the attack land Imagine being lvl 55+ and not being able to clear a level 40 main quest / dungeon because of that Can you fix it please <3
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Lord ButtersWorth
(@buttersworh) reported
@AlanMayan @playnewworld 20 minutes is plenty of time for a break. The problem is people using macros to stay afk for 1+ hours. If you aren't playing for an extended period of time then log out!
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Good Wolf Sessions
(@MisterGoodWolf) reported
@playnewworld can we fix the voip too? We can’t hear each other talk. It only worked one night for me so far and it was awesome, please fix it.
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Fish
(@DyinFish) reported
@relegand @Twitch @playnewworld Mines not having any issues probably because I put low graphics and 60 fps. The game still feels and runs great though.
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Balanciz
(@Balanciz) reported
@playnewworld Any news about several ppl experiencing lag detected errors super often and just queuing playing for 10 min - 1 hour then instant lag detected kick in to queue
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Justin Atkins
(@Jatkinss27) reported
@playnewworld My character has been stuck in position (1) in queue for hours. Level 22 logged off in Windsward and is trying to que me into a starting Zone, stuck at position 1 not moving. Please fix this, it's a massive problem tons of people are posting about it with no answers.
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Doctouhy
(@doctouhy) reported
@playnewworld you guys have a real bad gold farming issue arising on the US servers. Huge spike in chat spamming for selling gold.
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Eris Ravyn
(@ErisRavyn) reported
@Kheldor92 @WhoaFlyingChair @playnewworld Less to do with internet and more to do with pc. I meet all the initial requirements to play the game. The increase has meant my pc is no longer able to keep up. I could play it fine before with a little lag, now it's just unplayable
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TSWL Hispano
(@cuberd41) reported
@playnewworld It's very easy for you to come say oh we noticed you did not spent your money on a product that has been delivered so poorly. You have done several betas before the release you could have prevented all these Issues
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NewWorldFarmReport
(@NWFarmReport) reported
@seePyou @playnewworld I feel ya. I am thinking of leaving some folks behind to transfer servers. That's annoying, but I want to play and don't have time to wait out the queue. I have bad wifi and get disconnected, so it's a real issue. I love that the game is popular, but dang.
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Gabby Nicole
(@GabbsGames) reported
I love being punished for New World crashing for no reason. Grateful the queue is only 864… Grace period needs to be a thing. Hitting play within 10 seconds after crashing for no reason I should instantly get back in. #NewWorld #NewWorldMMO @playnewworld Please fix this…
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ggghhh
(@purkwe) reported
@playnewworld **** THE QUES FIX THE CONTRAST AND BRIGHTNESS SHITS TOO BRIGHT