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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Seth
(@SethxTricky) reported
@playnewworld Our ISP has been having issues today. Every time I get disconnected I get a 1000 player queue. 😭 Please open more space on Xibalba. 🙏🏻
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Joshua Rice
(@JRice728) reported
@playnewworld come on… wait in que for 5 hours, play for 15 minutes, get a fatal error, game crashes, log right back in, get sent to the back of the que? I mean seriously, WTH!
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Adam
(@Cooocai) reported
@playnewworld @playnewworld you are aware of login queues ? Seriously 18 000 ppl in queue for 2000 capacity server ? And that you prepared for us ? This is a joke ...
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George Avi
(@GeorgeA_VWoW) reported
@J0NCFC @playnewworld what a release :D lmao imagin amazon owning the biggest server farm on the planet and have issues like this. I hope its get fixed soon and the techs are doing what ever is possible!
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Manulorg
(@manulorg) reported
@playnewworld Thank you? Really? What about ask us for your apologies?? Its outrageous people cannot play because lack of servers after paying for the game. The whole day trying to play and it has been imposible, hours of queues, login error after waiting 3 hrs to get login.... 👎
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andreas
(@AndchaTiger) reported
@skunknste1 @playnewworld Sorry to hear that, I'm playing the game for about 3 hours now, No problems occured at all, it's worth the wait, Keep going bro!
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Marko Kavaš
(@KavasM) reported
@playnewworld Are EU servers down? I'm keep getting "mm_loginservices_InternalServerErrorException"
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Hectic Nasari
(@HecticNasari) reported
@playnewworld Sitting in queue all day to see the Failed connection Error and return to queue as the 16k new player. Day wasted. I should have waited a week before joining the server. Sorry, I got excited about this.
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GigaMojito
(@GigaMojito) reported
@playnewworld So, error, error, error, error, error.. i think this game will be like Mr. Calandrini DeoPPuerk
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Egemen
(@CryptoEgemen) reported
@playnewworld I was in the que for at least 4 hours and then this new error comes up... F you amazon you suck.
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Ahmed
(@AhmedHZBA) reported
@playnewworld Can you acknowledge the problem with EU servers and when are they expected to be fixed??
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Daniel Hayles
(@Dankryles) reported
@Luigizzor @NoxieProxie @playnewworld No, you can't, otherwise every other MMO released wouldn't of had server issues at launch.
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Sangosa
(@Thesangosa) reported
@playnewworld After staying 5 min without doing anything on the error screen, my character showed up, 55 position in queue rn
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Nightmar35_
(@Nightmar35_) reported
@playnewworld Is there any word on the claimed twitch drops from before release showing as "not owned" ingame? Saw some people wearing and others saying they had this same issue.
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Yuxiie 🌼 🎥
(@Yuxiie) reported
from
Toulouse, Occitanie
@Pyfonz @playnewworld I waited all the day and after 3h: the message error
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Germyg56
(@moya_rojo) reported
@playnewworld its time to 10k people in queue for a server login and then internal error kekw, nice 40€
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Sloth City
(@city_sloth) reported
@playnewworld The game is broken
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Ahmed
(@AhmedHZBA) reported
@playnewworld @ochapeieiro can you at least acknowledge the problem with EU servers and the expected time to fix?
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Michel
(@FeelTheFearr) reported
@playnewworld @ochapeieiro My character name is Coitus. I cant login anymore. Im lvl 15. I see my character and then is fine
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Gambit
(@gambit_martin) reported
@Osxgeekgirl @playnewworld Ok, so I cant make a character on EU servers because of some bloody errors but I can make one on US server with no problem and jump right into a queue with 200 players ahead of me. I play from bloody Czech Republic. I dont want to have character on US server....
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Andrew Pilkington
(@pilkington_andy) reported
@Queen_OfPoisons @playnewworld I have the same problem
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Athos Christoforou
(@AthosChristofo1) reported
@skunknste1 @playnewworld Sorry to hear that, I'm playing the game for about 3 hours now, No problems occured at all, it's worth the wait, Keep going bro!
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kolasi
(@Vxslo2) reported
@playnewworld fix your expensive *** game please, queued for over an hour to get disconnected. Cant even play the game. Billion dollar company fails to host game after running multiple open betas
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RoseThorns7
(@RThorns7) reported
@playnewworld Thank you for you hard work, it’s very frustrating getting lag detected and being removed from the server then being placed in a 300+ person queue. I understand issues will happen but with not being able to load directly back in I can’t help but feel screwed.
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Todd
(@NakathEO) reported
@playnewworld Please fix 'Queuing for starting area' queue bug ASAP. It's infuriating that we are being penalized for playing earlier in the day.
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DMaxximus
(@Michael59440635) reported
@Krafteon @playnewworld The Lumberyard engine INTEGRATES AWS so that developers can host their games on AMAZON SERVERS. So perhaps they don't get top shelf funding, but that's not the issue. Servers are the issue.
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wall time
(@retentiontime) reported
@playnewworld I do experience issues with my Ryzen 5 5600G. It seems to be a Ryzen problem since there are mutliple reports on the same issue while everybldy has some sort of a ryzen cpu which will cause the game to crash and also the pc to reboot.
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Blake Fuller
(@BlakeFooler) reported
@playnewworld game crashed due to bug encounter (weird tree branch in the ground) and threw me back to beginning of queue. need to come up with some sort of dc/crash relief with these queues.
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WicketXS
(@WicketXS) reported
@Its_Jakeyyy @playnewworld Not like they had this issue in the beta's how could they know? <- Sarcasm BTW.
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SkyTeck
(@SkyTeck02) reported
@playnewworld Hi, I just reconnected to the game as I just got home and my character is not visible, as if it wasnt created and no servers is showing up.. meanwhile my friends is playing atm except 1 that has a connecting problem to even get onto the server