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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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NOPE
(@NOPEMUR) reported
@playnewworld Uncover 2+ hours in queue.... go fix it!
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Charley Pangus
(@CharleyPangusX) reported
@NWGameStatus @playnewworld 2nd night trying to play and the queue times ruined it for me. Players don’t want to wait 3 hours or longer to play. You guys have to fix this. Why spend so much time and energy developing new DLC just to let something as basic as server capacity ruin your hard work?
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Tame Token
(@tametoken) reported
@YaBoiWiilly @amazon @playnewworld 1. Gems don't work 2. Devs accidently left old perks on gear 3. Devs focused on Gay characters in main story quest 4. Economy and crafting butchered from update, mobs instant spawn and drop 4x 730 Gear 5. Catacombs glitched and can't finish run sometimes Game is broken.
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TexasBoyRob
(@Robert_Ed1982) reported
Hey @playnewworld I’m having a lag detected and time out issue with the game. I’m not having issues with anything else on my PC. I’ve restarted the router (I’m on Fiber). I’m hard wired. Verified game files. Game is on a current gen SSD. Updates done. Please help.
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AdyGreen
(@AdiGreen01) reported
@playnewworld im gonna quit your game again. you know why? because it's been days and you are not addressing the queue issue.. same **** all over again. bye
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Adam Mackenzie
(@ForceUk) reported
come on @playnewworld please can you sort the servers only 1 taking character creation in EU and it has a que of 2400 no creation in the others and still queues. Please fix this
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Gioˢᶠᶜ
(@flappySFC) reported
@playnewworld Fix QUEUES , do something
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Shield_PR_Gaming
(@ShieldPR_real) reported
@playnewworld you gotta fix your freakin game!!! Just tried to log in, the game put me in a waiting line, booted me out, forced me to another server and i lost my whole friends list and company! Tried to look for Hudsonland and was not on server list! So pissed right now!
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TheFITHOtaku
(@TheFITHOtaku) reported
@playnewworld and @amazongames, I believe I speak for every #NewWorld player when I say, ADD MORE SERVERS AND FIX THE QUEUES! US West is a constant 2k queue ALL DAY. Server Queues on US East are RIDICULOUS. Longest one I was in was 8k for US East Valhalla >_>;... @YaBoiWiilly BRO
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Unknown
(@ImaBeAfk) reported
@playnewworld gota love the random crashes … yall think you would idk fix that problem… and it’s not just me 50 people in my company and we all will get random game freezes and crashes
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Matheus “Cursed” Almeida
(@TheusAlmeidaa) reported
@playnewworld Fix the servers! 5k people on SA servers, i just cant play at night.
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SystemFader
(@SystemFader) reported
@playnewworld The massive issue with the game right now is NOT the content for once. FOR ONCE there is plenty of new repatable content WITHOUT daily/weekly cooldowns. However people are tying to gear right now, instead of choosing to participate in the new raid, or catacombs, or even gorgon. Instead they are AFK,AoE farming drops around the map. This has impacted me personally, because it's more difficult to even organize a gorgon (Valhalla), or find a 3rd for Catacombs. Also I believe many playes congregating in several places around the map is why my character animations are breaking when I'm playing. Solution: Create crafting resources for lockable perks on gear. I think it would be too strong to allow 2 locked perks, instead maybe 1. Reintroduce timeless shards, and golden/prismatic scarab. NOBODY is going to spend 9,000 gold on an armor matrix for a completely RNG roll. Instead they will just AFK. #MakeCraftingGreatAgain If people can reasonably roll gear, people won't feel the need to stand around for drops because the cost and RNG is too high for crafting. Also many people have the full armor ingredients sets and trophies for crafting and they aren't needed to roll 730? Why? Those pieces should be desirable and required for high end crafting. (Oppinon) THERE IS SO MUCH good and new content in the game for gearing and few are doing it. It makes me sad. Please consider what I have said. I have played your game from peak popularity to 6k pop. I have seen the good, the bad, the ugly, the dumb, experienced every version of the game and you are so close to new world being better than its ever been. Let us roll gear. Nerf world drops a bit. (Not always legendary would probably be enough)
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Jack
(@JACK85H_) reported
@playnewworld the latest queues to login have made the game unplayable - I don't want to have to wait minimum 10 to 15 minutes just to start.
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Noblekrister
(@noble168no2) reported
@NWGameStatus @playnewworld Fix the issue that’s causing me to crash every time I fast travel!!
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R41D3NZ
(@R41D3NZ) reported
Hey @dev_katyk @playnewworld can you fix the afk kicking in arenas? I can’t even use shooters stance without being kicked for afk. It’s way too aggressive.
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Essa
(@EssaEssa1210662) reported
@playnewworld still there is lagging in the game
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Peter Crumblin
(@PeterCrumblin) reported
@NWGameStatus @playnewworld Please fix logging in queues,i like everyone else would like to play the game we bought without having to sit in que for a hour, then praying ot doesnt crash pitting us to the back of the que again
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Tommy
(@Iasuu_) reported
@playnewworld Yall gotta increase server cap... a lot of people cant remote login from work. US West has 1 server...
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Ufiik
(@UfiikSensei) reported
@666718 @playnewworld We would be ''so back'' if this queue problem were solved, but almost 2 weeks have passed and nothing has been done. It's sad to see such a good game with terrible management
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Mike
(@MoneySnXpes) reported
@playnewworld Fix ur first encounter plz. I shouldn’t have to restart the raid every single time bc it bugs out
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Fora di Contexto 🗣️
(@ForaDiContexto) reported
@playnewworld The game is unplayable right now. I've been playing since the new content was released, and in about two hours today I've crashed eight times without making any changes to my computer or game settings. FIX YOUR GAME!
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Kireto (Diego)
(@Kiireto) reported
@playnewworld PLS PLS PLS Fix the Spanish dubbing in the new area; the NPCs don't say anything and none of them speak Spanish.😶😶
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J
(@Jesse__Kelley) reported
@NWGameStatus @playnewworld Fix the ******* queue every time at 5 it’s goes past 1,000 & sit and wait for 45 min to get in to having your game crash when I fast travel & sit in queue again. Insane how you don’t realize it . Embarrassing!
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Koen Hendriks
(@koen_dev) reported
@playnewworld could you add a grace period for users that crash after waiting an hour in the queue. Even if it is just for 5 minutes.
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Sykashii
(@Sykashii) reported
@playnewworld We need to fix heartrunes they are bugged and won’t drop nice job 🫡
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Noah🗝️
(@VexxPK) reported
@rozilol @playnewworld Now is broken right now
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Jas
(@jasnightmare1) reported
@playnewworld When will you solve the queue problem on all servers, including SA?
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BerserkFPS
(@BerserkFPS) reported
@NWGameStatus No fix for Jester not coming down after a reset/wipe. And you have to leave the raid and restart the instance, and you have to kill the beginning adds again. I'm not sure if you all know, but the fix you guys did was not working at all. Needs to be fixed! @playnewworld
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Ori Node
(@Ori_Node) reported
@playnewworld Trying to contact support about an ingame issue but frankly finding out HOW to contact support is impossible
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Tame Token
(@tametoken) reported
@playnewworld More players would complete the raid if you fixed Gems not working in armor.