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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Aled Thomas
(@agentaled) reported
@playnewworld Queue for six hours. Play for one. Randomly get forced-disconnected, queue again. What a night on New World. Please fix queue times and stability, lads.
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Marcus
(@RbamfMarcus) reported
@playnewworld Could you also fix the little thing called "Lag Detected" that throws you out of the server and into the queue again. It's happened 5 times today and I've played a total of like 20 mins while queueing for 6 hours.
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dasMEHDI
(@dasMEHDI) reported
We'll be back later this evening Game crashed and we're not 1500 in queue @playnewworld really needs a crash prio
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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darkravenxl
(@DarkRavenXI) reported
@playnewworld Wait wait wait, how can u say you are surprised when the game had same issue during closed beta and same disconnection problem when u reach between 1-10 u get kiked from the waiting line, this is disappointing and a let down after 1 extra month of postponing it, anything to add?
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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INR‡
(@InritheDruid) reported
@playnewworld I'm not receiving some achievements (in game & in Steam), specifically "Syndicate Adept: Embracing Science." Is there a fix for this coming/ill players who haven't received the achieve get it retroactively? Thanks, don't want to have to reroll for achievements :)
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Luis Morales
(@RealLuis2020) reported
@playnewworld I am amazed you still refusing to scale servers. All this issues would stop if you just scale the servers.... You cant fix Stupid I guess.
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Mike2LastNames™ツ
(@Mike2LastNamez) reported
@playnewworld you guys gotta fix these Que times. I’ve been waiting 5hrs just to play for an hour then to repeat the damn process
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Wolv
(@Wolv07) reported
@playnewworld The expeditions are having extreme animation lag on Zerzura. Idk about otger servers. And no its not only me everyone on the server is saying it. It started yesterday. Please look into it dungeons are NOT fun like this..
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Dev
(@Devxnnn) reported
@playnewworld you guys made Simon grey absolutely broken and kinda ruined part of the game
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Crombi
(@Crombi93) reported
@playnewworld pls FIX dungeon servers. its litteraly unplayable :(
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john drye
(@JohnDrye) reported
@playnewworld please fix the company message of the day.. can’t be edited
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Tracerz
(@TracerzGG) reported
@dennan98 @playnewworld Yeah I keep getting this error. Seems like if you are afk while in queue it will kick you. Gotta literally click the menu screen to get through the queue.
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Toil3tbug
(@toil3tbug) reported
@LtBuzzLitebeer @playnewworld Yep, that would be a rather large problem...
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richard trinder
(@trindermon) reported
@JeffBezos @playnewworld Really enjoyed the 4.5 hours in a login queue this evening. will go sleep now.
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Lames Y’allwin
(@BLKBRUCELEE) reported
@LtBuzzLitebeer @playnewworld Is this a live service game? If so I’m starting to think these companies don’t respect what a live service game is supposed to be.
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KryptikDistortion
(@Kryptik_D) reported
@playnewworld Any chance of having Disconnect Protection add to the Game, was mid mission game crashed, launched the game back up and then was put at 1146, doesn't seem right to me.
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Daniel Angelo
(@_heyitschai) reported
@playnewworld I crashed just as war came up, any chance for priority login ? I MUST DEFEND MONARCHS BLUFF
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Riisaarts
(@Riisaaa_Arts) reported
@playnewworld Fix the Que god damn...
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Ethan Price
(@Paradox_EP) reported
@CarrdinalSin @playnewworld Yeah it depends on time of day. If you're not working from home. Knowing when to get in is hard
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Scott
(@atx_scotty) reported
@playnewworld @LexiiStar13 I’ve sat in customer support waiting for a customer service associate at a 5 minute wait time for 8 hours. Please.
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Arnold
(@arnold_m_t) reported
@playnewworld 3 days and now all zone and empty, Fr servers 2250 players, come on boys, just put 3500 limit players , and start working from that issues,cuz at 2000 all is trash solution.
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Crob🌹
(@The_Crobfather) reported
Wait through a 595 queue just to get my first unexpected lag detected since launch and now I'm 1408 in the queue... #PlayNewWorld
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Arlong
(@baldylol) reported
@playnewworld These queue times are atrocious. I haven't been able to play all day, got to 1 in the login queue and got hit with a "failed to join login queue" Wow.
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Entrak's hideout
(@Entrakgaming) reported
I wish that @playnewworld could implement a queue functionality that kept your place in the queue for 2-3 minutes, in case of a client crash. Because those occur quite frequently. Sucks having had to wait from 700+ to sub 100 for hours, only to crash and end up at a 1000+ spot..
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LightMountain
(@_LightMountain_) reported
@playnewworld FIX that if my game crashes (which it WILL...) I don't need to re-queue (within like 2 min). It's KILLING me if I have a crash, without stop playing with my pals, I'm done because the queue times suck and now I'm at the end of the queue NEVER STOPPED PLAYING.
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BD undead
(@bd_undead_) reported
@playnewworld PLEASE FIX THE FUKING SPAWN RATE HOLY **** HAVING TO WAIT 10 MIN FOR 1 FUKING MOB TO SPWN SO 5 FUKING PEOPLE HAVE TO JUMP ON IT AT THE SAME TIME TO SKIN THE ***** IS ANNOYING AS ****, I DONT WANA WAIT THERE FOR 45 MIN JUST SO I CAN SKIN 3 FUKING MOBS
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Thor
(@filthysnowman) reported
Back in another 1200+ que because @playnewworld was created by a small indie company and can't implement some sort of disconnect protection for players. 30 second disconnect is going to cost me 6+ hours in que. When do I just give up?? Imagine what @AWS servers are like...
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Darren Elliott ( DΛYR )
(@DAYRLIVE) reported
@amazongames @playnewworld Please fix the servers These cues are insane