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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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🇲 🇦 🇼 🇩 🇸
(@Mawds) reported
@playnewworld I guess start again then? This mess was caused because you started EU first. If you listened to us saying it was a bad idea this problem would not be here. Us gamers that have played mmos for years have more experience than a company just starting out in the mmo field.
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André Manganelli
(@AndrManganelli2) reported
@playnewworld when will they solve the problem where the skill has a cooldown of 172hrs?
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Masteador Anteador
(@s3kmaster) reported
@playnewworld Amateurs can make servers with 10k population. Stop that argue now and fix the stupid game.
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xbabyyodax
(@simon26125817) reported
@playnewworld It doesn't work I got kicked after waiting from 2000 and when I got 300 I got kicked. Error message saying failed to login queue. Then I went back and got 2700 queue. When can we switch our character to other servers?
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whosnachos
(@whosnachosyt) reported
@playnewworld WHO CARES ABOUT DAMN addition WORLDS! Fix your trash queues ppl want to stay with their friends just becaus your not good enough to set registration limits for each world. Damn joke of the week
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Bullgoren
(@bullgoren) reported
@playnewworld Got home from work, tuned in to new world, got in queue position 2736, took a shower, got the error pressed OK, back in queue 2877, good night ill try again tomorrow....
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🎮Andreas Moberg🇸🇪
(@AddeMoberg) reported
@playnewworld had this error, pressed ok and now been waiting for 10 min and havent gotten back into queue yet, started queue aprox 3 hours ago
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Kaherdin
(@Kaherdin) reported
@playnewworld Ok guys it's time to do something now. 3 days we are not able to play Infinite queue time. And even if we try to queue earlier, we have crashes in queue : I GOT 6 OF THEM IN 4 HOURS. And not the "cool" crash, no, the one that doest not tag anymore into the queue. Wake up...
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Obscene llama
(@Obscene_llama) reported
@playnewworld That’s rubbish, I kept clicking ok and yes it put me back in queue but then when I got to 100 after hours it gave me a different error and chucked me to the back of the queue. Unacceptable.
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Sebastian Starczewski
(@bastekgro) reported
@playnewworld Maybe stop selling game on steam till all issues will be fixed ? Maybe will ba fair to the community ? to let actual players have stable situation, and to not sell game with gigantic problem to now ones ?
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TruthHertz
(@x_iTruthHertz) reported
@playnewworld Was in the queue for 2 and a half hours, luckily there for a few disconnects so followed the advice to click ok and wait. Then on the last one got a different error and lost my position. Back to 2700 with me!
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Buğra
(@bugradursun16) reported
@playnewworld Please don't find a solution to the waiting queue problem for a while. Losing half of your players seems like a viable solution.
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mackiestacks
(@mackiestacks) reported
Every MMO has a quest that's near impossible to do and in @playnewworld it's this Elk Antler thing. I've never had so much trouble killing and skinning 2 animals in my life. How about some more spawn points and some faster respawns eh? I don't want to be time gated by respawns.
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Mezzy
(@MezzySSB) reported
@degree_gamer @JimmieSan_001 @playnewworld Theyre going to add transfers, I dont see the problem. Just wait and transfer to a good server with your friends.
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MMO3rab - محمد
(@MMO3rab) reported
@playnewworld ******* hell.... I waited from 2900 to 167 and it disconnected and tried your solution and it didn't do ****... now I'm back to 2262... my friwmd who got in after 1 hour in my que time.. he got in.... fix this **** or you'll lose your players
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bees
(@NotTheBees_) reported
@playnewworld adding more servers isnt the problem, i rolled on a "low pop" server and now it has a 3k+ queue and i just want to progress the character i've pumped 10 hours into and not make a new one.
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Termeh
(@Termehhs) reported
@SamWitts2 @playnewworld I've played about 20h. 20h is a pretty big deal to me. I have a job, a partner and a life and I don't really want to start again. Imagine buying a house, it crumbles after a few months and the builders say. It's ok, we'll move you. Why do gamers accept **** service constantly?
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Ben Crossland
(@BJCrossland) reported
@MalibuDill @playnewworld Yeah the message comes up for me all the time but as long as I just close the error window and don’t press anything, don’t press play again it puts me back in
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ProtoTy
(@ProtoTy37) reported
@MezzySSB @JimmieSan_001 @playnewworld Ahh okay so basically purely speculation. Well in game design, there are infinite ways to tackle an issue. For instance, server phasing is a very popular and modern way of improving this situation. Does it require a rework of existing systems? Sure! But it certainly isn’t doomed
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VaraynTv
(@Tcinar_tv) reported
@playnewworld Hi there, can we maybe move chars to diff servers for free till you find a solution to your server problems ? leveling to 20 every day is boring. It's like playing the beta over and over again. Thanks! I know you have the feature make it free :)
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SaySorry
(@SaySorry707) reported
@playnewworld It doesn't work! This error constantly pops up and eventually (after about the fifth time) throws it out of the queue altogether, saying that it was not possible to connect to the queue and have to get up at the very end and pray to all the gods!
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STHEG
(@sthegTV) reported
@playnewworld Today I was kicked from the queue two times and I haven't log in yet. Are you aware that you have sold a full price game and now you don't let us play it? 👀 Fix queues ASAP, please.
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Raruno 🏳️🌈
(@Raruno7) reported
@bilalkinali @playnewworld I did nothing, only the error came up, my character disappeared from the list and after a while the message from the new queue.
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KisshuTheStein
(@KisshuTheStein) reported
@playnewworld What a damn joke... joining a new server which is full within minutes and having same queue problem as the others... just happended to me... also now getting LAG DETECTED error and have to requeue all again... this SUCKS! literally u stole our money
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Hagane
(@haaagaaaneee) reported
@playnewworld [#NWSTATUS UPDATE] MASSIVE, dogshit company cannot afford to make stable queue and makes people ,whom BOUGHT their game to wait for 4 to 8 hours in queues, just to get MASSIVE amount of errors and reset their queue to let them wait another 4+ hours. Take a look at the fiesta!
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Trixy
(@2Trixyy) reported
@ChronicGamgi @playnewworld You say that like it's ok for this to happen, it's people like you that add to the problem.
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Elvis
(@HotChiliCyclop) reported
@playnewworld What about getting the error for 8 times in a row, than waiting for 1hrs and nothing popping out?
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Polar
(@PoIar_R6) reported
@playnewworld what a joke of a company, imagine being the owner of the biggest server farm in the world and cant even host a game login properly
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Fredrik J. Haugen
(@fredrikjhaugen) reported
@playnewworld Ok, I came to the front of the line about 40 minutes ago. I keep "ok"-ing away error messages, but I don't get back into any queues anymore. About 10 minutes ago the error messages stopped coming, and I am now just looking at my character selection screen.
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Victor
(@JackHallow123) reported
@bilalkinali @Raruno7 @playnewworld I read this before and got “connection failed” error after 3.5h and just clicked OK been waiting 5 minutes now not back in the queue?