New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/25/2026 02:55

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • JuranHuang Juran Huang (@JuranHuang) reported

    @playnewworld "sOMe" players are experiencing "lEnGThy" queue times and we are working "HaRd" on a "fEW" things to help address these issues. you guys seem calm while me sitting infront of my screen for 5 hours since this damn morning. Great!

  • PaintMaster19 PaintMaster (@PaintMaster19) reported

    @playnewworld What the point of queue priority for new players, rn new players stay in queue on overpopulated servers, but if make it reverse, then it should forse new players to change server to another less populated, and let people that played on server earlier to login before new players

  • donut_band ْ (@donut_band) reported

    @playnewworld i’ve been waiting in queue since EU launch and every time i get close to getting in i get a connection error and it throws me back to the end of the queue.. its really unfair

  • xsanse Xavier San Sebastián (@xsanse) reported

    @playnewworld after more than 3 hours of queue and finally position 140, queue error and now more than 2000. Really? Please improve your queue system. You know that is possible with queues ids, I've seen in a lot of apps that has to handle with large queues. Thank you so much!

  • FateTheTattedH8 Fate The Tatted Hate (@FateTheTattedH8) reported

    I need 37 more people to disconnect in @playnewworld so I can get into the server, come on baby we're close!!

  • samzTv_ Sam (@samzTv_) reported

    Still not managed to play @playnewworld and it’s been all day meh when are they gonna fix the ques and servers 👀

  • Unusual_Steeze Unusual_Steeze (@Unusual_Steeze) reported

    @playnewworld waited over 8 hours to get a error and now have to wait another 4 hours

  • AybarsAyen aybars ayen (@AybarsAyen) reported

    @playnewworld I ve been waiting for hours to get in the Aeternum. Please fix that issue. We already waited enough for this game and now this? You should have increased the price of the game. Its so cheap that whole world wants to play lol.

  • poisonouslotus1 poisonouslotus802 (@poisonouslotus1) reported

    @playnewworld 4 hours waiting in que from 60th in place......... maybe you can fix these insane que times...

  • Hubb2424 SUPERSTEEL (@Hubb2424) reported

    @playnewworld you guys have got to do something about this que problem. Waiting to long to get into this game.

  • SotosTasiopoulo Sotos Tasiopoulos (@SotosTasiopoulo) reported

    @ShowNwo @playnewworld Thanks to steam that refund the game before the release after 50 hours played at beta...Game is so bad until now...Maybe in future when u fix some things if u do!GL

  • ITwoPumpChumpI ITwoPumpChumpI (@ITwoPumpChumpI) reported

    @Jesayajsp @playnewworld Looks like you have a giant scythe to slice up noobs with - what’s the problem? Lol, but seriously, hope it gets resolved

  • Tarkayne Tarkayne (@Tarkayne) reported

    @playnewworld Can you please fix your queue system. Its worse than previous betas. I get close to getting into the server the. “Failed connection” and i get out back to the line. Closest i got to being in was position 1 then kicked. Thanks

  • cosadimale1 cosadimale (@cosadimale1) reported

    @playnewworld A pity that you are in position 70 in the queue and I kick you out of the game and on top of that, people use autoclick so as not to disconnect

  • Thadaa_xd hecktimejdi (@Thadaa_xd) reported

    @playnewworld How big is the EU servers i mean how am i supposed to get into a server if im stuck in the damn queue and when im almost in it does queue error?

  • gromenawer26 patata electronica (@gromenawer26) reported

    @playnewworld A really good launch this one you did. Have not been able to login along the whole day. Does not seem probable to me to change tomorrow. Great.

  • high_vont The High Vont (@high_vont) reported

    @playnewworld whole crappy day sitting in the queues until to TOP 80 and suddenly some server conection error apear and lets go all over again. What a lovely experience jsut for 50 bucks :) There is no server with less then 1200 people in queue, just wow. What a launch!

  • Kamin321 PamJean T. (@Kamin321) reported

    @playnewworld I logged in right at 8:00 a.m. EST, and I had no issues whatsoever. No queue at all just got right in. So far played for solid 8 hours, taking a little bit of a break, I know that sounds blasphemous doesn't it, lol

  • c9firegod9x - (@c9firegod9x) reported

    @pfzin @playnewworld Fix this immediately @playnewworld

  • TitanAmongstMen Me (@TitanAmongstMen) reported

    @playnewworld so i show up at 8amest for USeast server join que at 100 when i get to 1 connection issue. fine whatever **** happens. rejoin to a 12k que which i spent over 7hrs in only to have another connection issue at around 100 position now im stuck in a 22k que!!!!! pls help

  • cosadimale1 cosadimale (@cosadimale1) reported

    @playnewworld @ochapeieiro A pity that you are in position 70 in the queue and it gives you an error in the game, on top of that, people use autoclick to not disconnect

  • heartbr3ak2 moe (@heartbr3ak2) reported

    @playnewworld I was position 50, the game says login failed and now im 1371 in queue... I was already waiting 2 hours and now I have to wait another 3...

  • cosadimale1 cosadimale (@cosadimale1) reported

    @playnewworld A pity that you are in position 70 in the queue and it gives you an error in the game, on top of that, people use autoclick to not disconnect

  • DasKillervich Torsten Hohnschopp (@DasKillervich) reported

    @playnewworld Just let us skip Tutorial Mission nobody needs in the Menu ! dont make a server cap 2k people for this. I understand server issues but this stupid login Problems where made by you and no others. I waited the whole Day and dont get any Minute in the game !!

  • ParkProAUS Slim Donuts (@ParkProAUS) reported

    @playnewworld Just wanted to say servers have been perfect here in NZ, picked a lower pop server and had very short queue last night and no lag at all. Stoke to finally play the full release and not have character wiped!

  • cosadimale1 cosadimale (@cosadimale1) reported

    @playnewworld A pity that you are in position 70 in the queue, I kick you out of the game and on top of that, people use autoclick so as not to disconnect

  • Edras1985 Edras (@Edras1985) reported

    @playnewworld is there any eta when the servers will be fixed as this queue is unbelievable ... Cant login in to the game ....

  • BlackWillgain BlackWill (@BlackWillgain) reported

    @playnewworld 1st queue = server error after 2 hours, 2nd queue = "failed to configure" error after all the queue and now it is 3rd queue and if it be failed again then i would like to get refund and delete all the amazon accounts. Company who hosts servers cant get enough servers

  • SamGrif72161914 Sams Crypto (@SamGrif72161914) reported

    @tombraider95 @playnewworld Trying to be so patient but queing since 8am it’s now 10pm and only being in a server for 15mins when others are having zero issue is a tough pill to swallow now lol

  • ShurbTv Shurb (@ShurbTv) reported

    @playnewworld any news on the big making people not be able to login after connecting their twitch account for the rewards?