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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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David Brade
(@shinkast) reported
@playnewworld Can you fix the skill with luck? Everything ist 0% thanks
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Eru Ellimist Entreri
(@EruEllimist) reported
@playnewworld Do you have any plans to tackle the issue of users exploiting your report system by using multiple "alt" accounts to trigger auto-bans on anyone they choose? Is this abuse of legitimate users & your reporting system something you are even willing to acknowledge?
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3NoK
(@3Nok_) reported
@playnewworld When I try to type in the Company message of the day, I use letters like "k,p,m etc" it takes me off of the page and opens those interface commands. Can you fix this?
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Alfie Carver
(@alfiecarver) reported
@playnewworld Please, fix the Scratchy quest. I've killed it 3 times (& waiting for respawn) only for other player to skin it first than me. Worst quest ever.
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Kaspar
(@stinkykaspar) reported
@playnewworld input latency makes the game unplayable right now, was all good last night but when i launched after patch every mob is standing still for me but "invisible" enemies are hitting me. fix smh
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Caner
(@nuevoo7) reported
the game closes without any errors while doing dungeons. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld
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Mindaugas
(@MindaugasMilius) reported
@KamiKisu_ @playnewworld check and sync your pc time in order to avoid this error
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Caner
(@nuevoo7) reported
the game closes without any errors while doing dungeons. sometimes it closes in the city. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld
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Vito
(@Vitokonuk) reported
@playnewworld you shouldn't add new more servers, just upgrade ur servers and fix bugs please
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Ancientswords
(@Ancientswords) reported
@Jesus_R_Soto @playnewworld I played 120+ hours the 1st week, no issues at all, 55-60 fps outside of cities, around 40ish fps inside cities. Today after the patch idk what happend, but game is literally unplayable for me now. won't even get 10 fps. I wonder what they changed that causes it.
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Ravedge
(@Rave1970) reported
@cursedddddd @playnewworld You are an entitled brat. Quit thinking because you spent money on a game that is a live service game that you own the company. Grow up
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psychoKittyOG🍿
(@psychoKittyOG) reported
So my stream had an encoding error while playing New World after servers came back online anyone else experience this @playnewworld
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Caner
(@nuevoo7) reported
the game closes without any errors while doing dungeons. sometimes i kicked in the city. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld
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Throad
(@Throad88) reported
@playnewworld My game keeps crashing and i get a Error message and then when i go log back in my character is gone and i have to shut the game off to log back in to see my character again to play.
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Caner
(@nuevoo7) reported
the game closes without any errors while making dungeons. i don't have such a problem in any other game and there are many people who have this problem. it happened to me twice today. when will you solve this problem? @playnewworld
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Ali Qays
(@Ali_Qays) reported
@playnewworld FIX the spawn times on quest boses for goodness' sake, its not bad enough to have to wait in a queue to get into the server but once you're in you queue again just to get a boss kill.
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BootySweat123
(@BootySweat123) reported
@AzraelGaming85 @playnewworld I have the same problem
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Rob sharpe
(@Robsharpe20) reported
@BigChiefSean @Clovha @playnewworld Go watch jaytwocents newest video, you can see the issue recorded by monitoring software.
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Snic
(@CristiSnic) reported
@AngryConsGamer @playnewworld I have the same issue. Talking to support now.
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Ancientswords
(@Ancientswords) reported
@playnewworld Hi new world, where can we go for support? When I go to support on your webpage I get 404 error saying the page does not exist. I've been having terrible lagg-issues since the update today making the game totally unplayable.
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BeatCoin
(@BeatCoin12) reported
@Vulpix_At_Alola @AidanStronach @playnewworld First of all....there is no way you are running the game on EPIC in that res on a generic PC....and secondly...it's the best PC parts in the world that having issues...3080ti and 3090. What ******** are you on about?
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PTdrak
(@pt_drak) reported
@playnewworld Dunno what the hell happened but i got lag and then Freeze… waited 2 minutes and left the game … fix it please
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Vicko
(@Flintypaladin) reported
@Clovha @playnewworld It's an easy fix. You have to turn off V-Sync then put max fps to 60 it worked for me hopefully it works for everyone else
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Casalcuin Crow
(@CasalcuinCrow) reported
@playnewworld I was hoping for an achievement fix, but alas there wasn’t one. 🤬
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Jackal
(@RagingJackal) reported
When are we gonna get crash/disconnect protection in New World???? Popping a corruption portal crashes my game so I get to queue for 2-3 hours? How funnnnnnnn :/ @playnewworld
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Mike TOTONE
(@MTotone) reported
@playnewworld did you guys fix the gpu crashing i can barley play a hour before it crashes my gpu fans go full blow mode its kinda scary
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Eddy🕯
(@akaMaaj) reported
@playnewworld Good fix on the abandon event bug. That was annoying
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geovortex
(@geovortex1) reported
@playnewworld I do think you dindt think the economy throu all the way... Games have vendors to sell items so you dont get the issue we got now that items starting to sell for 0.01 gp on the ah, There is no value anymore once the need is satisfied.
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Vito
(@Vitokonuk) reported
@playnewworld this new update is literally **** af. my friends gettin lag detected warning every 20 second
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JDubb 🎃💀
(@JDubbTV) reported
Anyone try to login to @playnewworld today and keep getting booted to the main screen after clicking play on your character?