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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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TY
(@TYtheAlkemist) reported
@playnewworld Hey I'm getting an error upon launching it doesn't think that steam is running and says there's an unexpected steamappid.txt file. Pretty much nothing gets it working. Hopefully you guys can get a fix out soon! Thanks
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ACC Super Fan Tyler
(@Mertz24) reported
@playnewworld A lot of people are having trouble logging into the game re: Untrusted system files. This worked for me: Delete the contents of the Certificates folder under program files x86\steam\steamapps\new world\easyanticheat\
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Bower Power
(@So_Truculent) reported
this @steam easy anticheat patch fail is way more disruptive to my life than the facebook outage. @playnewworld
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KILLAxVILLA
(@KILLAxVILLATTV) reported
Slight pause in the grind. Had an East anticheat error on @playnewworld & I was all stressed hoping my character wasn’t deleted or something lol
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Oldirty
(@Oldirty67465743) reported
@creativem0dz @playnewworld copped the same error, just uninstall/reinstalled the game and it fixed the prob
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Shawn
(@Burnatoast) reported
@gapatron666 @theywantthenick @playnewworld Verify Integrity of game to fix, but anyways anti cheat is down, waiting will fix it.
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Dredgen Sin
(@Dredgen_Sin) reported
@EverydayGamer26 @playnewworld Or y'know, fix the bug that's actually preventing people from playing the game at all... Sorry, while those do need fixed, something that's actively STOPPING people from being able to play is and should be a top priority.
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Nammis
(@nammispolarity) reported
@playnewworld Can’t launch New World after latest Steam client update. Untrusted system file error. Help!
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s0y b0y 🍚
(@t0futac0) reported
@EverydayGamer26 @playnewworld This fix did not work, rolling back Steam did.
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DrippinSouls
(@SolDrip) reported
@playnewworld @SerMedieval Hey can you please fix your game. Azoth staff T5 not closing reek and ebon portals..
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TSE | GamingExplorers
(@GamingExplorers) reported
@AngieLupusLife @playnewworld Figured out fix. Run anti cheat and repair
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LitLThomas
(@LitLThomas) reported
@creativem0dz @playnewworld Yo, here from completely different games. Also getting the same issue trying to launch Halo MCC and Apex Legends, both games that use Easy Anti Cheat.
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Ricky 117
(@RiteshKMondal) reported
@LitLThomas @creativem0dz @playnewworld Same problem here with the MCC
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BasementTakes (Austin) 🧙🏻♂️
(@BasementTTV) reported
Anyone having trouble with #PlayNewWorld game not launching; Go to your program files x86 folder and find easy anti cheat. Copy the exe and paste it into your easy anti cheat folder wherever new world is installed. Then launch the exe and choose repair. Game should launch
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Justin Moir
(@Drjay_420) reported
@playnewworld Please fix your game it keeps telling me I need to signed in to steam and I am already. I was playing earlier and I have changed nothing
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Laurahonest
(@honest_fangirl) reported
@buzz_litty @creativem0dz @playnewworld What’s the fix? It is not back up for me yet.
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Tepetkhet
(@tepetkhet) reported
@playnewworld Any news on this awful Steam / EAC DLL error?
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Hideandtwitch
(@hideandtwitch) reported
@artishod4 @playnewworld @SerMedieval I had a few different error code too but u got a nice collection ! I only hope they are working on a fix ASAP
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That Joe Guy Gaming
(@ThatJoeGuyTTV) reported
@Uglypanda89 @playnewworld I was able to get into the game but now getting error "Could not connect to server: Easy Anti-Cheat Hash Catalogue not found" and "Connection Registration did not arrive in time: CalendarConnectedMsg"
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.
(@byLeviathan) reported
@iamKN568 @playnewworld @Steam_Support No problem
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sussy baja blast
(@hashibiraa) reported
@playnewworld I keep getting a game error when I load up that says steamclient64.dll is the issue and it won’t let me load the game at all pls fix
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frostwisperer
(@frostwisperer) reported
@creativem0dz @playnewworld I'm having the same problem too, no idea what is causing it.
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****** Thermometer
(@Midas10967961) reported
@playnewworld Fix this game so I can launch it....
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Donnahunnieee
(@Donnahunnieee) reported
Yo @playnewworld ya gurls cracked out and needs a fix. What’s up with this unrecoverable error?
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Railien
(@Railien_) reported
@playnewworld How do we fix the "untrusted client" error thing that pops up?
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Uglypanda89
(@Uglypanda89) reported
@DoubleA_Wright @Nachitogara @playnewworld found the update to fix. basically take same folder from another game like battlefield then replace EAC folder in new world verify game files and itll update and should fix issue when relaunch i am in the game.
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Michael Carter
(@itsMadStrike) reported
Can’t play @playnewworld. Seems like a @Steam update broke the easy anti cheat certificate files. The annoying part is I can’t fix them because they are encrypted 🙃
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Easykill
(@Easykill42) reported
@perznOCE @GZ_Cozaa @playnewworld Just replying for others. Go to game folder: steamapps/common/NewWorld then go into the EasyAntiCheat folder Double click the "EasyAntiCheat_Setup", when it loads up, select the game in the dropdown as "New World" if it isnt already. Then click "Repair Service". Should fix it
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ryanp
(@ryanpsucks) reported
@creativem0dz @playnewworld Here's a fix that worked for me Right click new world in steam > Local files > Browse > Open the EasyAntiCheat folder > Run "EasyAntiCheat_Setup" and click repair, then finish. Launch new world.
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noom_tv
(@tv_noom) reported
Anyone having issues getting onto @playnewworld after today's Steam update, I was able to fix it by opening my installation folder, and running the EasyAntiCheat.exe to let it repair. Nothing else worked and also sounded very dodgy, this should be safe!