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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron T
(@Atrain8230) reported
@playnewworld I'm loving the game but whenever I go to collect quests in town hall the game crashes putting me back in the server queue for another 2 hrs. I'm having a great time when I'm playing but theres gotta be a fix for server disconnects or crashes.
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SWE_Motorizer
(@SWE_Motorizer) reported
@RaGe_Mahdi @playnewworld And after a few hours you disconnect and have to start over....
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Chris
(@chrisb99_uk) reported
@playnewworld Awesome if you like a 4 hour wait in a q to then have a login error to start an even longer wait in a q. Quite bullshit so far 🤷🏼😡😡😡
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FangoFett
(@ElTony1620) reported
@InvittoMane @CtrlAltTaco @playnewworld Because more players = Unstable server, maybe server lag who knows what kind of problem servers would have if they increase the capacity by alot.
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Matt McFarland
(@_MattMcFarland) reported
@playnewworld Are there any plans to add a crash queue with how long the wait times are for even populated servers? Very frustrating to crash when leaving an expedition only to then be back in a 2000 person queue for something that isn't my fault..
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Halucinationz
(@Halucinationz_) reported
@playnewworld Not going to lie you all had way to much time for us to be experiencing issues like this. windowed/fullscreen broken, same bugs as closed beta, crashes putting u to back of hr long ques. Only solution to 1 problem is to split the community and guilds up bc of lack of listening!
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Frey
(@frey_online) reported
@playnewworld It's a very challenging game! I've been stuck on the Queues and Error Messages for 2 days so far...
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Davrim
(@DavrimTV) reported
Sorry all, stream is going to need to be cancelled tonight. @playnewworld still hasn't addressed the queue issues and ive been sitting around 2000 in the queue for a while. Let's hope when I get back from the charity event this weekend, things will be in a better place.
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Jim1987
(@Jim19871) reported
@playnewworld 1\ Launch the game and get a 6000 players queue. 2\ After 2 hours you're still at 5000 players queue, you can't refund anymore. 3\ After 8 hours and 600 players left, get an error and start at 16000 players queue. 4\ GOTO 1
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NotMihal
(@NotMihal) reported
@playnewworld I’ve now been kicked from server queue 3 times. As more and more people join the further I get set back. From 400 to 700 to 800 and now 1000. This is the only issue with the game as far as I see it. Figure it out.
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Thiccgirlpeach
(@thiccgirlpeach) reported
NEW WORLDDDD fix this queueing!!!!! @playnewworld
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satria
(@satriakrn) reported
@playnewworld Do asia/sea server and you fix it !
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kyle summitt
(@The_Dingle) reported
@AWS @playnewworld please get together i mean this server queue thing shouldnt be an issue at all and should be a bragging point for you to show how quickly you can resolve this with the mother ship support.
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Nahuel Mazzeo
(@nahuemazzeo) reported
Updating... Two and a half hours in the queue and there are still 500 left. We spend two more hours and then he kicks us for a problem with the server. The best game of 2021? #NewWorldMMO @playnewworld
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NO-Name (None)
(@KingOfNONE2) reported
@playnewworld @IcariumGaming Hello @playnewworld I only have 1 character in a server with my friend and it’s not letting me join, it says “at world character limit” how do I fix this?
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hzA
(@arturhzan) reported
@playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.
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hzA
(@arturhzan) reported
@playnewworld And **** SA servers ? we have bug of people getting invulnerable and abusing of this bug, Amrine Dg not working making impossible to continue the main story and no pronouncement about it.
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Ninjas Dynasty 🇺🇸
(@NiNjaSDyNasTy) reported
@playnewworld can you guys please fix the message of the day for clan? When typing it exit the window and cant do message of the day.
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DeafthDantePlays
(@Guilher69770901) reported
@playnewworld And the SA sever? When you will fix the dungeon of lvl 25?
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leo
(@locof6) reported
@playnewworld Should have out SEA servers wouldn't be having all this damn issues
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OG Gaming
(@Gaming___Legend) reported
@playnewworld It's expected with how popular the game was in the beta we ran into the same issue and now that it's released it expected you can only plan ahead so much and no game ever has ever had a no wait queue time so we appreciate what your doing do get us in the game
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FangoFett
(@ElTony1620) reported
@TeCryp @CtrlAltTaco @playnewworld You didint awnser me. Why do you think mmos have a limit of players on servers?? This mmo is no diferent. They need to have a limit. If they dont let us join on whatever server we want with our character i dont see how this would be fix. Unless the game start dying.
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TheEndBoss
(@TheEndbossTV) reported
Anybody else getting constant "Failed to join login queue" and "Login service isn't available" errors while in queue for New World? Yesterday I could sit through a 5k queue now I can't even get past 10 people before it kicks me out. @playnewworld #NewWorldMMO
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M7MD 🇸🇦❤️
(@HamondMark) reported
@primegaming @playnewworld @Fextralife Got all the items from the drops and still haven't even played the game stuck at lvl12 thanks to your queues ... please fix it, this is outrageous. 11 hours in queue and still 3900 in queue GREAT LAUNCH BTW
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daniel queiroz
(@danielsuaveira) reported
@playnewworld fixing SA server when?, the server alatyr is completaly broken, the dungeon of level 25 its buggued and we cant progress, its all desync, and people having a bug to dont take any damage, since day 1 this and nothing of you guys, this is a urgent fix
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FangoFett
(@ElTony1620) reported
@TeCryp @CtrlAltTaco @playnewworld You didint awnser me. Why do you think mmos have a limit of players on servers?? This mmo is no diferent. They need to have a limit. If they dont let us join on whatever server we want with out character o dont see how this would be fix. Unless the game start dying.
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BZRK | Sparkling Sprite ✨
(@sparklinsprite) reported
@AllTimePrime @playnewworld Brandon is gonna try to fix it if he can't I'm gonna contact them
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steve
(@lambo_steve) reported
@playnewworld PLEASE sort the server issues. I’ve tried for 2 days to get on and I’ve still not played a game I paid for !!!!! I work so I can’t spend 5 hours in a Queue that keeps kicking me out.
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BlacCobra
(@Champioee) reported
@playnewworld We already paid for the service and game so let us get into the game quickly... Why do we need to wait to play the game like waiting for Amazon's courier?
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Fitz
(@DrFitz) reported
@playnewworld Phasing server instances have been a thing since Anarchy Online in 2001. Eliminate the 2000 player cap and run instances. Problem solved.